Best Western Plus North Miami/Bal Harbour

As a frequent guest, I was very disappointed with my recent stay. I usually stay in Room 310 and have had much better experiences. This room felt stuffy and musty, and the carpet's odor significantly irritated my allergies. Unfortunately, I was unable to get a good night's rest. I hope management addresses the carpet and air quality so future guests do not have the same experience.

Being in town to see my father I needed a place to stay and found this Best Western Plus. The location I found was great since it's close to many popular restaurants as well as a Publix and a Whole foods. Also, being close to a Walgreens and Denny's open 24/7 across the street literally 350 feet from the hotel. A gorgeous Argentina restaurant attached to the hotel itself has wonderful prices since the room key can be used for 10% off and the bar was warm and cozy. The hotel is clean and nicely decorated with a pool and laundry and a way to get small sundries ECT. The room itself a king is what I stayed on was very comfy, clean and large with plenty pillows. Staff was gracious and gave me extra towels and a extra soft comforter and a small sew kit I needed. I was impressed with the water pressure for my shower. Just lots to say about my stays. Thank you Best Western for making my stay so great. I don't often leave reviews but this one I was happy to write. Don't forget to become a member nice discounts and I am accruing stay points.

They have cockroaches and will not refund you. BEWARE. Only was there for an hour and they came out, disgusting, I left! Rooms smell moldy and dirty carpet/ showers.

Great place to stay. Tangela gave us an excellent service. I will recommend the hotel

Nice place to go when you're visiting Miami it was relaxing and the staff was great thanks alot Ailyn for great service.

This was the closet hotel to the hospital my wife was in and only used it as a place to lay my head at night. So when i booked and was confronted with balcony or non balcony options i chose unfortunately, as it turns out, the non balcony option as it was less expensive and wasn't ever going to need/want a balcony. While im not sure ALL non balcony rooms are on the North side of the property i know it is the majority (even numbers. The noise of the traffic on that north side of the building coming from 125th Street just a small parking lot away from the hotel was LOUD and certainly interrupted sleep numerous times throughout my several night stay. while the south side (balconies) do face a street it is a two lane road and while not residential it certainly would not see anyway near the quantity of traffic of that on the North side. The hotel it self if fine and the king room included a refrigerator and microwave. the other thing that i found weird was the TV and it basically except for maybe less than a handful of channels requires you to stream from your phone/tablet etc to get anything to watch. Maybe im paranoid but im not going to connect my personal device that has personal/banking info to a hotel wi-fi just to stream something to watch they do offer coffee in the lobby but no type of breakfast muffin etc that i saw

Best western plus north Miami Bal Harbour is the best Rooms always clean and on point The gym and pool area is very clean and organized like always Front desk morning and day crew very polite Night front desk Ms.Tangela is the greatest sweetest very helpful and knowledgeable of the area she's very sweet friendly When ever im in town I ask for her she really make my night with her smile and personality very very sweet and helpful 💌

Very nice hotel! Friendly staff. Tangela was very friendly and nice!

We really enjoyed our stay at this hotel. We were in town for a few days on a short sightseeing visit and the imposing overdeveloped beachfront hotels did not appeal to us. This place has a charming and more intimate feel to it. It has obviously had significant investment over recent years and is very well maintained for its age. The staff obviously take pride in keeping it spick and span. We met some great people who were also passing through. The restaurant is fantastic. We had a superb balcony view over the pool area, which was again just fantastic. Clean and regularly attended to with very tasteful vegetation surrounding it. Great location near to shops and restaurants, and not far from the marina. Excellent value at this price point, I'm glad we found it. Thoroughly recommend if you're looking for a good value hotel with top tier amenities.

Hotel was clean and good to stay out. A few outdated look to it, but it was a good stay

I have stayed prior in January 2026, which is why I opted to return on this trip in February. The staff is friendly, helpful and makes one feel welcome. They assist with finding nearby places, i.e. restaurants, shopping, etc. Bryan is particularly helpful and reliable.

Amazing staff. Always helpful and provide great service. Bryan made sure to take care of my accommodations and is always a pleasure to speak with. Thanks team.

I looked at a bunch of hotels in the area and then I walked into the best western and asked if I could look inside a room so see if u like it and the people at the front desk were so nice and accommodating so I picked the best western I really enjoyed the stay and everybody was so nice there

Excellent staff especially Bryan at the front desk. Very clean and easy to get to. This was my second stay here and I plan to stay again next year

We had a pleasant stay. Tangela is very friendly and she made us feel at home. The location was perfect- close to restaurants and public transport. All the other staffs were also friendly and welcoming. I always stay here at this hotel. I would definitely recommend this to others, especially when you like a nice, peacefully comfy stay.

Allyn was great! The hotel is very clean and in a great location. All staff was very friendly and helpful. One of my best stays in Miami.

Tangela was an amazing front desk agent. She was very attentive and made us feel right at home. The restaurant/bar was very pleasing as well especially after a 22 hr car ride.

Once again, the customer service at this location is top tier! Azrienne and Kaycee provided phenomenal front desk service!

Great place, great location. Front desk agent Bryan was very helpful with checking out. Easy access to shopping and great restaurants

I've been an occasional guest at this hotel for several years, and I've always been impressed by the professionalism and warm hospitality of the front desk team—especially Ailyn and Azrienne. Their consistently welcoming attitude and dedication to excellent service have made every stay a pleasant experience. They truly represent the best of the hotel's commitment to guest care.

Honestly they have such great customer service. All of the front desk agents are amazing. Always come here for a weekend.

I've stayed at many different hotels in Miami. But this hotel is my favorite to stay! What sets this hotel apart from the others, is the consistently exceptional customer service. In particular, front desk agents Reynolda and Ismael promptly took care of my reservations without a minute wasted. After a long day of work and travel, I truly appreciate the stellar customer service!

We booked this hotel for one night ahead of our cruise the next day. Check in was very easy. The desk personnel we friendly and accommodating during our stay. It is close to a strip mall with a Walgreens, Panera, Ross, nails business, and other businesses. We encountered one thing that we never have in all of our stays and that was accessing the tv. Even though it was free, they wanted us to put our credit card info in, which we were not comfortable doing. It wasn't a big issue, but unusual for us. Overall, we would stay her again.

Pool handicapped chair lift missing battery and controller. Put my 31 year old quadriplegic sons safety in jeopardy as I had to carry him in and out of pool on slippery tile.

This hotel is decent considering the nightly rate but nothing more. If you need to be close to North Miami you can stay here. Otherwise, there is no reason to stay here.

One of my favorite hotels to stay when I'm traveling for work. The front desk agent, Anastasia, is the epitome of professionalism and hospitality. Whenever she's working, my check-in is always a seamless process!

Once again with several choices in the area to stay we continue to stay at this location. Cleanliness and your staff make it what it is. Seeing long lasting employees speaks volumes. This last time Bryan at the front desk was super helpful. Your front desk always makes us feel welcome upon our often weekend getaways. Your maintenance staff too always courteous and will step aside letting the guest feel first. So thank you guys at this BW location.

Truly remarkable customer service! I have stayed at this hotel over 10 times in the past year and the entire team is so kind and helpful. They always do their best to assist. Comfortable room and great location. Would highly recommend this hotel. Eric Z.

We stayed in room 508 and had the night from hell. Spent the night listening to the elevator noise in the elevator shaft every few minutes. No sleep at all. No apology from staff when called that evening and no apology in the morning. Just handed the managers card who works Monday to Friday. Not the most friendly staff. Otherwise, room was nice. Just be prepared for traffic noise and sirens due to lack of double glazing. Nice restaurant attached, free coffee and pool adequate.

My recent stay at this hotel was disappointing due to the consistently cold and impersonal demeanor of the staff. From check-in to check-out, there was a noticeable lack of warmth and genuine hospitality. Interactions felt transactional and devoid of any personal touch. Furthermore, the staff displayed a distinct lack of interest in assisting guests. Requests were met with indifference, and there seemed to be a general unwillingness to go the extra mile to ensure a comfortable and positive experience. Their lack of proactiveness and disengagement significantly detracted from the overall stay. Unfortunately, the unfriendliness and unhelpfulness of the staff created a rather unwelcoming atmosphere. While the hotel itself might have its merits, the service fell far short of expectations. I hope management addresses this issue to foster a more guest-centric and hospitable environment for future visitors.

My family and I stayed here back in September 2024 and I guess I trauma-blocked the experience from my memory. Until recently, I forgot all about this horrid place until a friend of mine mentioned that they wanted to stay here while on vacation. Immediately I remembered everything that happened and advised them against it. And here I am advising you all against it as well. Firstly, there was no type of security at this hotel. NONE! I witnessed people come off the street and walk right in to use the free coffee/water station that's there. The front desk never even bat an eye at this. Secondly, my sister placed her suitcase outside of her room and ran back inside to use the restroom really quickly before heading over with her suitcase to my room. In the blink of an eye, the suitcase was stolen. Yes, STOLEN! We went to the front desk and they were so nonchalant. They claimed to have checked the "lost and found" area and said nothing was there. We asked them to pull the security camera footage and they said only the manager had access to the footage. We asked to speak to the manager and was told that she had already left and would not be back in until Monday. At this time, it was SATURDAY! We ended up calling the cops. After about 3 hours, the manager finally called the front desk to say that she checked the footage remotely and saw a staff member take the bag and put it in a storage room. HOW CAN A STAFF MEMBER TAKE A SUITCASE, STORE IT AWAY AND NOT NOTIFY THE FRONT DESK OR THE MANAGER THAT THEY TOOK IT?! You want to know how? Because they STOLE it! Pure THIEVERY! They definitely ransacked the suitcase because my sister said that things were out of placed, like clothes were unfolded that she neatly placed in the suitcase, etc. Thirdly, the rooms were not the cleanest and I found a geico running around in mine. It was literally scurrying on my suitcase, hopped off then scaled the wall. Again, DO NOT STAY HERE!!!! If you can afford to stay somewhere else, go there!! Side note: I read a review from someone who had a near identical experience to mine. It's probably still posted on here somewhere so read through the other 1-star reviews and you'll see it. This definitely is a pattern and not a one-off experience. Like I said in the title, RUN FOR THE HILLS!

Amazing service as always. Everything goes perfect. The best rooms, everything in order and clean. Fast service. Efficiency and friendliness of the staff. Room Quality: Cleanliness, comfort, decor, and amenities. No problems at all ❤️

Very nice hotel and great staff, the front desk guy Javier was very pleasant professional and knowledgeable he had information on most of the business around here, ask him about the restaurants, best steaks are right at the hotel and the best pizza is right around the corner

The hotel is great with a lot of amenities. My room is spacious, clean and the bed is comfortable. The pool is beautiful and warm. The front desk is particularly professional and all deserve a raise. I highly recommend this to anyone wanting to vacation in North Miami

Clean, quiet, friendly staff. Oscar was kind and helpful - he checked us in and answered all our questions professionally. There is a Whole Foods across the street and the location is very convenient for the Biscayne Bay area. Highly recommend!

This review is in reference to the Argentina steakhouse Lo de Lea, that is in the hotel. I had a $23, Cheney Brothers, overcooked, hockey puck burger that took way too long to get and a delicious glass of red wine. Hubs had shepherds pie. Nothing to write home about and definitely overpriced. I really wanted to love this place but unless you're coming for a glass of wine, I recommend you skip it. The Hotel itself is a good value.

Excellent location, restaurants, shopping and entertainment near by. Property is clean and well maintained, staff is friendly, and accommodating. Ideal location for family gatherings. Easy access to public transportation. Near beach should you decide to take a ride or walk.

I really enjoyed my stay. Excellent customer service, especially front desk agent Tangela! I was having issues with my room door lock. She provided me with exceptional customer care and support. Definitely will stay here again when I'm in town.

The bed is comfy , check in was smooth ? Bryan Made my stay even better when he handed me my loyalty bag <3 thanks so much. The pool was lovely and the views were even better. I got away from the industrial area of west Miami to enjoy a day off away from the hectic city. I love all the coffee and goodies that were given to me. Also Bryan at the front desk is the best he literally was multitasking the entire time and making sure all guests were being taken care of. Thanks best Western

We visit NM often to see our daughter in college. We usually travel with a family of 7 and BW Bal Harbour is always our #1 choice. This was a quick drop off one night with Grandma and aunt taking our daughter back to school from Thanksgiving break. We had a great stay, clean room, great view with amazing customer service.

I had my family of 31 stay the night before our cruise. The breakfast was nice, checkin staff were nice, rooms are big. It's a bit old, there really isn't food near by. We did uber eats. Our biggest complaint was the 50 minute wait for airport pickup. During that 50 minutes I called numerous times and was told the van was dropping off people at the airport and then heading-to us. We were a group of 9 with a wheel chair and loaded that van in 5minutes. My point is be honest. Tell us there are delays getting to the airport. We would have taken an uber. Instead they kept saying it was close. Just was a bad start for us.

Had a great time. I really enjoyed it. Pillows are the best had a great time. Overall my partner really enjoyed it as well. We've been coming back ever since we've been here before but now it has really turned out. An excellent choice will be back soon and hopefully we can get the same room and they have some soft pillows.

My wife and I stayed here for one night.....The room was clean, staff was friendly and accommodating.....Next time we are in the area, we will definitely stop in again.... We would recommend this Best Western to other families and couples.

Not bad. Room was clean. We did not take advantage of the cleaning for the 3 nights since we did not want any disturbances, came for a funeral and needed quiet time. The whole foods next door and dennys accross the street were very convenient. Did a little shopping at the Tjmaxx across the street on the last day. Its on the same street that goes accross the cause way to the beach so that was convenient as well.

Tangela made our stay 10/10. We came for the Taylor Swift concert and had such a comfortable stay! It is not a fancy property by any means but sometimes you just want a clean, comfortable place without the fuss of expensive hotels. The staff was our favorite part!

I had a great experience staying here. House keeping, maintenance, and one agent in particular, Anastasia, made my stay extremely welcoming. She gave me all the necessities I asked for. Workers are all very nice and the location is great!!

I took a quick trip to Miami for carnival so the hotel choice was last minute and I'm glad I chose this hotel. The staff was very friendly, helpful and welcoming! Shout out to Tangela and the other staff!!! It is in a very convenient location too. Will definitely visit here again! Thank you!

Anastasia was expectional! Loved the stay. Couldn't be happy with the location around the hotel. As someone who likes to walk around it was a perfect experience for me. Can't wait to go back soon................................ ........

Good location for my trip. I was in town mfor a family emergeny. Close to stores, attractions. Very quiet, both inside and out. Refrig and microware helped cut down on meal cost. All within walking distance. Friendly, helpful staff. Room clean and balcony was great!

Amazing hotel, friendly staff, centrally located on Biscayne blvd. I am not from US so don't drive, very close to public transport. Some good restaurants close by. Lot of shopping available on Biscayne blvd, Aventura mall is not too far from here. I am vegan, so not much options available for me. Will Definitely go again.

Went to the hotel for my husband work and everything went soomthly. Lo de lea restaurant was okay, I love the front desk service espically Anastasia. Can't wait for the next time. Unfortunately my trip was short but I am glad to be here in this hotel.

My stay there is always a pleasant one it is close to my job the rooms are clean the customer service is great and tangela is very helpful at the front counter. She has an awesome attitude and makes sure your stay is a comfortable one. It's in a great location and all the shopping is very close.

I like staying at Best western but that was my second time going there and I was having the same issue with the keys because they do not work properly My GF had an emergency to use the restrooms but I should wait for at least 10 minutes until the door give the green light to turn the locker that was not comfortable at all , and the day after the door couldn't even open it was flashing Red and I should request Front Desk Assistance to get the door open over a computer or a machine that they were using But Best Western from my experience have a very great Team Working From the Front Desk Agent to the Housekeeping Specially Ismael , Oscar and Azrienne they assure my stay with them they are such of professional doing this Job And I congratulate them , Specially *Azrienne* I got no word to describe how she gave her best to treat each case 1 by 1 for us Thank you Best western and I'm about coming back !!!!

I stayed at this hotel for less than 24 hours because my flight came in at 3am and I couldn't check into my airbnb until 4pm. In the 13 hours I was there, I was treated so well by employees and also felt so at ease. I flew in by myself and was a little nervous to be staying at a hotel in Miami all alone while waiting for my husband to fly in that afternoon. I went out for a morning jog at 630 and the lady at the front desk was even worried and let me know what direction I should jog in. I'm sure nothing would have happened, but it's never a bad idea to be cautious. I loved their coffee machine in the front lobby, and enjoyed a little bit of pool time after my jog. All in all, my stay was short but I felt very welcomed by staff and next time I'm in Miami I will be coming back to this Best western.

I visit Miami nearly every holiday. Besides the weather, Tangela at Bestwestern has to be the best part. She does not shy away from work. She's often at the desk by herself yet she remains full of energy. Thank you Tangela for your consistency!

Anastasia was very helpful and welcoming at the front desk. I really enjoyed the stay the housekeepers are kind and helpful. The best coffee I had. The pool was clean and spacious and I was able for my kid to use it the kiddie pool. My husband thought it was at frist a hot sanua I told him no but I really thought the stay was amazing.

we stayed there for 4 days, it is in north miami, very clean, good size rooms,parking lot is free as well. staff was very welcoming and helpful, price is quite good as well for their standarts. there are many restaurants near by as well as italian restaurant inside the hotel.

Beautiful hotel. Amazing and friendly staff. Had excellent service there and will definitely come back soon.

Thank you ismael for helping us in a time of need. All of north Miami is flooded and we are left it's out power. With infants in tow we need a safe place with power and this was closest to our home. Hopefully the power company can fix the issue soon. That

This hotel his conveniently located close to Port of Miami without the drama of being downtown. Having driven from Michigan (stops along the way); we were able to use the guest laundry facilities prior to boarding the cruise ship. All aspects of the hotel were clean, and staff is friendly. The restaurant attached has excellent food and service.

This hotel was very quick and cozy the front desk staffs are amazing nice girl name Reynolda was very nice I will stay there every time I'm in miami great restaurants all around and the casino is close by u guys have to check this out the pool is very nice and the gym is great

The first room they put me in (room 512) the air conditioner hardly worked at all so after I'm packing I had to pack up again to move to another room. In order to get hot water I needed to turn the faucet on pretty much full blast for 5 minutes to get hot water to start coming out. At least I only did one cold shower. The sliding glass door lock did not work so I needed to use the ironing board to wedge the door shut so somebody couldn't come in from outside. Last but not least the building wasn't set up for the noise from outside so it was extremely loud traffic noise all day and all night with a lot of sirens and horns.

Less than friendly staff (some even rude). Dated hotel/rooms. Restaurant not linked to billing at hotel.

The hotel is nice but there is no breakfast and the prices are kind of expensive for what you get. There's a restaurant connected to the hotel if you want to pay for food separate.

Customer service was exceptional. I am a regular customer at this location and the staff is always so courteous and helpful. Facility is clean and well maintained. Big thank you to Bryan, Reynolda and all other amazing staff. Thank you Eric Z.

Very clean and great area, loved that we could check in early. Check out was also easy. Just wish there were more food options around.

Exceptional hotel experience from check-in to check-out. Clean and comfortable rooms, excellent service, and quality food at its on-site restaurant. I would highly recommend this place for your next stay in Miami!

I've been staying at this hotel forever and this is by far the best hotel i have ever stayed at!! The Front Desk staff is amazing and friendly, especially Azrienne!! She greeted me with a cheerful smile and a great disposition. I Love it Here!!

We enjoyed the comfortable room and friendly and helpful staff. The Argentinian restaurant was charming and the food was delicious. The wait staff was very friendly and accommodating. I would definitely stay again. Great location central to everything we needed.

I had a very outstanding experience. You have Ross, Tj Max and Fivebellow for some shopping. Next door you have the Wholefoods, I had the salad bar... very nice. You have several banks walking distance and a Publix just 9 minutes away walking. If you cross the street (Biscayne Blvd) you can take bus #3 and go to Aventura Mall and spend the day, and come back in the same route bus. If you want something fancier, you may take bus 125 in 123 street, next to Walgreens, It will take you to Collins Ave, near Bal Harbour Shops. The hotel has very convenient amenities such as: water bottle refill, exquisite coffee and hot chocolate, all free. You can also use the washing and drying machines, 4 dollars each cycle. Something I really loved is that the cleaning is done by request. I stayed 4 nights, had only 1 cleaning day. It is very ecofriendly measure. The Front Desk Is Super Super Nice!!! Super polite and always ready to help. I WILL SURELY COME BACK MANY MANY TIMES!!!

Booked the hotel for one night because it seemed a good price. The carpet in the room was sticky, the coffee maker didn't work. There is no room service as announced, you have to go and get it. Ordered breakfast but it wasn't ready on time, the food had no taste. The hotel says the restaurant is independent but there are menus in the rooms so there should be some responsibility for the terrible service. Got a lukewarm apology, they want a “second chance”. Well, unless it is a free night, no thanks. Why would I stay there just to make them feel better?

Arriving extremely tired I was greeted by the most amazing staff I have ever encountered. Ailyn Gonzalez and Aerienne greeted with smiles and professionalism. My hotel room was clean and the bed was comfortable. I was on the top floor and had a great view. Would definitely make this my go to stay while visiting Miami.

I loved staying at this hotel..absolutely amazing customer service. The esthetic was everything. Lobby was comfy and had options for coffee. My family and I will definitely be returning when we are back in town. The beds were comfortable and bathroom and room were clean and organized.

We love this hotel we are locals and have stayed ofter for one reason or another , You really cannot beat the price and location for the East side of town highly recommend! Its right next door to Whole Foods and they have excellent hot meals to go !

This is our ideal location to visit our college student during breaks and vacation. This visit really disappointed out family. The staff are always kind but that does not change the horrible time with had with our rooms during our first Spring break in Miami.

Family friendly quiet clean and great night sleep. Fresh breakfast and towels for the beach. North shore only about 3 miles away. I've been coming here for at least 10 years. Best western has only gotten better and better over the years.

The purpose of my trip was less than a happy one. It meant alot that this facility was well maintained, felt safe, secure, well maintained and clean. Each staffer I encountered greeted me with a hello and a smile. It was a very welcome respite from difficult days. My room was spacious and well stocked. Everything was replenished as needed without asking. This was my fourth visit in 6 mos and each time has been on point in every way.

The most enjoyable part of this stay was meeting Tangla. she is the front desk clerk. At first she seemed a bit grouchy Jejeje. However, as we concluded our check in I began to think she was not grouchy. she was VERY HELPFUL and considerate. she is thorough, PAITENT, warming and welcoming. she remembered from the first night that i needed extra blankets and on our last night she offered me blankets. i found that to be very thoughtful of her. Thank you very much Tangala for making our stay pleasant and stress free. hope to seen you again happy holidays to you and yours.

I had the pleasure of staying at your hotel recently and wanted to highlight the outstanding service provided by Ailyn and Daphne. They both demonstrated unparalleled professionalism and a genuine commitment to ensuring my stay was comfortable and enjoyable. Their attention to detail and willingness to go above and beyond truly made my experience memorable. They are a true asset to your team.

I used Booking.com and selected DOUBLE ROOMwith two double beds, which mean two. Now they should have said DOUBLE SIZE ROOM with two double beds. There was a party of three so I had to purchase an extra room. the parking lot was flooded the vanity in bathroom was not put together well and the bathroom toilet in the other room was facing the bathroom door.

I recently stayed at the Best Western in North Miami. The service and attitude of the staff was excellent. The property is clean and very safe. I was particularly impressed with Ailyn at check in. Very friendly and personable. She loves her job and it shows. I highly recommend anyone coming to Miami to stay at this hotel. It is very well located to restaurants and shopping as well.

Everything was fine and staff were very helpful and cordial. Quiet. However, their old public computers were up on and off for the internet. Cool pool. There is no business center. Hotel is located across the street from a large shopping center, extremely busy intersection with major traffic. Many restaurants. . Recommended, especially for Haulover beach, racetrack and close to Ft. Lauderdale.

Was very clean and well decorated however I felt it was a little outdated and boring. The staff and housekeepers are very polite and execute their job thoroughly. No disturbances inside or outside the hotel it felt safe.

It was a nice stay. The room was very clean and comfortable and no noise from the outside. I wish they provided a wrap to keep the cold out. Everything else was great. The grab and go would have been great if it had more healthier options.

It's a great location near the beach, however, for the same price, you can stay at a classier hotel. The air condition was subpar working in 100° heat. The balcony door would not lock and the air conditioner leaked on the floor. The bathtubs also are in desperate need of repair with cracks all around them.

Before Tangela at the front desk, I didn't realize how much of a difference experience you can have, when you are helped by an experienced professional. She is informative. Moreover, she's intuitive. She provided advice and service that I didn't realized I needed. I'm looking forward to visiting Miami again.

All very good other than no complimentary breakfast offered that I thought all Best Westerns provided to their patrons. Rooms were very clean, everything worked just fine and the location for our purposes was great

We ONLY stay at this property when We are in town! The staff is amazing, The rooms are clean and comfortable. Always upon being greeted at the front desk, We are given Diamond Member gift bags, Big smiles, and exceptional service! Thank You AIYLAN AND NILZA !!! You make Our experience so wonderful each time!!

I want to thank tangila for the great costumer service. She was helpful with any questions that was asked, with a great attitude. Thanks again, I will be back soon. The coffee and snacks was very thankful

I had a great experience at this location. The staff is absolutely wonderful. Tangela at the front desk was such a lovely lady. Made my stay very warm and welcome. I will be back! Thank you For the great hospitality.

Asking for a quiet room seemed to produce the opposite affect...Ask for a room facing the pool! Not what I would call a Best Western 'Plus'. PROS: ~Complimentary outdoor parking in front and around the side in a large lot. ~Comfy bed ~Adequate amount of towels ~Across the street from Whole Foods, where we purchased breakfast items. ~Nearby stores and some restaurants within walking distance. ~Reasonably priced, but a bit of a drive to Miami Beach. ~Complimentary coffee machine off the lobby ~Attached restaurant (we didn't eat there). CONS: ~Upon check-in, we requested a QUIET ROOM. The seemingly nice guys on the front desk seemed to palm us off with quite the opposite. Our room was facing the street and near an elevator. We didn't realize HOW noisy it was until we tried to go to sleep. Noise traffic and a weird 'donging' in the walls (That turned out to be the elevator) kept us awake, despite using ear plugs. At 10:30pm we asked to change rooms and described the 'donging'. An employee came to our room to verify this -- honestly, I wouldn't have gotten out of bed at 10:30pm, dressed and wandered down to the lobby for nothing!!! We were then shown a few other rooms, but they didn't seem any better. (Near exit doors, etc.) We were told a quieter room would come available the next day. After only getting 3 hours sleep (This already on top of jet lag), we packed up and moved rooms, which was inconvenient and took time out of our busy sightseeing schedule. The new room was on the pool side of the building and while quieter, a light was out in the bathroom, the door stuck and the remote control was not working. ~Maid service upon request. ~No complimentary breakfast As frequent customers of Best Western, we find they vary greatly. I would not highly recommend Best Wester Plus Windsor Inn. It's definitely not a 'Plus'.

We arrived on an early flight, it was a red eye so we had been up for more than a day, when we arrived at the hotel we asked for early check in but our room we booked wasn't ready so they asked us if we wanted a room with a king size bed, since it was my wife and son with me I said that is fine as my son basically fell asleep in the lobby already. They were gracious enough to offer that later that day if we wanted to change to a two bed room they would move us we felt bad asking for that so we just kept our room it was fine. Staff was friendly and gave us a tip to take uber to the Marlins game instead of trying to find parking. Room was nice, clean quiet and AC worked great. Pool was nice, overall a pleasant stay

I was unpleasantly surprised staying at this property on business. I only require three things - quiet, comfort, and fast internet. This hotel had none of those. If you won't be spending any time in your room and just use it as a place to crash while you visit the beach, it's probably good enough. If you need internet for business (or streaming TV), like your space to be cool, or like your space to be quiet, this is not the place for you.

We are staying here in this hotel my brothers and I had a great time here tangela told us we're to go to have fun a bought a new car, went to south beach and eat over there thanks to tangela, thank you.

I have family nearby and I always choose this hotel when I come to visit. It has you close to all main places you want be in 30 min or less. Rooms/bed are always clean and I've always had pleasant greetings from the front desk. There is a restaurant/bar attached that has really good food. Some may think the food is pricey but it's reasonable considering where you're at. Rooms may not have the most updated look to it but let's be honest, you should only be using the room to sleep since you are in Miami with so much to do

The room was very hot upon my arrival. The AC was inadequate in cooling off the room. The shower was cold, even when turned completely to hot. The staff was very friendly. The balcony view was an alley.

Great every time, very polite, very helpful / understanding and friendly front desk personal. (All of them) But, Specifically Ailyn and Ismael. My review is base on many years, over 6 years, staying at this location for business. (Short stay) Improvement needed: AC units in rooms not efficient enough for south Florida.

Had a great experience at this hotel and definitely would love to think the staff especially Tangela that works at night she is an awesome person. He goes above and beyond her job and me and my husband really appreciate it her.

I am totally comfortable here !My Miami home away from home for long term stays !! The room with balcony is a great deal .The best thin about Windsor is the quality staff,from top to bottom !! I will be back and would love room 500

We were able to book very quickly after our accommodations fell through last minute! The front desk agent Tangela went out of her way to make sure we found what we needed and even checked in with us after we settled in. The beds were comfortable the the rooms are clean.

Easy check-in and Javier and Daphne working at the front desk couldn't have been nicer. I chose this hotel for the location, and the room was very clean and comfortable. Excellent value for the money and I'm sure I'll be staying there again.

We arrived early in the morning from the local airport and stopped by to leave our luggage in storage but were told they would check us right in at no additional cost. The room was clean and very comfortable. We will stay there again!

Of the many Best Western and Best Western Plus hotels I've stayed at, this is the first one that does not offer any type of Breakfast, Continental or otherwise. Not even Coffee (except for the coffee maker in the room). Very disappointing!

I'd give it 4.5 stars but they don't provide for halves. Nice small room. Good for two of us, maybe not the best if traveling with family. Location near lots of places. Enjoyed sitting on our balcony overlooking very noisy street. Doesn't have a breakfast FYI. Good value in expensive area.

Front desk Azrienne did a great job when checking us in. Professional and friendly staff. Thank you so much! We appreciate your time and service! You made our stay better with your professional and friendly service.

The best part is the front desk person, her name is "Azrienne" so sweet and very professional. We had a long flight but this girl made our day, she checked us very quickly. We appreciate everything ❤ thank you so much.

Visting for the weekend with friends to be welcomed be roaches (friends room). No thanks. Checked out. Rooms were basic. Small baby ants in the bathroom (those we didnt mind). A party of 10 all decided to leave.

We came there to actually meet a couple friend of whom we wanted to say bye before our trip back to NYC ad as we were informed our flight had canceled and had nowhere to stay for that evening we came downstairs to the lobby and simply inquired the Front Desk Agent (Tangela) if she had availability... Tangela was nothing bit welcoming and very easy going with such a great positive attitude never made us feel bad for not even having a reservation or anything, on the contrary she was sweet, profesional, very knowledgeable of what she was doing and even treated us with cake and candy! We are just glad the there's still people like that still around ...also a shout out to the housekeeping staff because the room was impeccable and overall hotel was kept very very clean and cozy.

I have been there for a couple of days in October 2022. The hotel has a large and comfortable room, that includes a refrigerator and also a microwave, which is very useful when you go with kids. It also has a restaurant which is very important when you arrive tired at the end of the day and you do not want to go out again to have dinner. It is also closed to many stores (Ross, TJ Maxx, Whole Foods, Walgreens, etc). The staff is very nice, and I would like to highlight mainly Nilza Hofler assistance which has always been extremely helpful and gentle with us trying to provide support on all our requests even on requests that exceeded her specific role. I am really grateful with her kind and helpful assistance during our stay. I strongly recommend to connect with her in case of any support, as she will try to provide a solution.

The staff at the front desk were great, very helpful and very pleased that I choose the hotel. They greeted me by name as I came and went each day. I really appreciated their help and would like to thank them. I do not remember all their names except NIlza, Tangela and Denzell but all were very nice. One great things was the restaurant "Lo De Lea" in the hotel. In my opinion one of the best places to eat in the area if not all of Miami. The staff were also great, food was out standing as was the extensive wine list. Prices were very reasonable for such a good place.

Best Western Plus Windsor Inn, located at 12210 Biscayne Boulevard in North Miami, Florida, is one of my favorite hotel destinations when I visit my family and friends in the Miami area! The top reason I'm a repeat customer at this preferred location compared to other upscale hotels is the fact that this place and all their staff working here provide you with exceptional and personal customer service, which you cannot find in any other hotel in Miami, especially those upscaled one's located on Miami Beach. One person I wish to recognize is a front desk agent who goes by the name of Nilza; she always greets me with a smile and engages in friendly talk with me no matter how many times a day I pass the front desk and do such truly makes me happy even on those days you might benefit from an extra smile which reminds you that in this stressful world there still exists those who care and make a difference in one's life. The cleaning maids and staff are also very cheerful and always go out of their way to make sure that your stay here is remembered with a smile! I have been coming to stay at this location for the past three years. During that time frame, I enjoyed the service provided by the café at that time, which was titled “The Room,” and the excellent service Mable used to offer me; however, on this new outing for me, I discovered she was no longer here, and the café has been transformed into an Argentinian restaurant; which is reasonably priced and does provide an excellent selection on the menu from breakfast through dinner, and I most certainly will continue to support this establishment while I'm enjoying my routine stays here.

Nilza is the best recepcionist that I ever found . She gives you all the informations you need. She is the best of the best. I find this hotel to be very nice, everyone is fantastic . Best time ever. Will stay always in this hotel

It was about a week or so that I've already stayed and I extended another night. So during me doing my reservation online my phone saved info put my name in English rather than my government which is in Greek. I worked with the employee a couple times before so I didn't think it was a big deal but I guess it was . Luckily Azrienne came to the rescue and called Booking.com and resolved the situation and I was able to change the name on my reservation to my proper name and complete my check in!!!! Thank you Azrienne

The Hotel was very convenient, fair price for a short notice booking. The check in was on time and the front desk workers were amazing. Tangela was the sweetest. I was here in March as well as august and I'll be back again.

I only stay here for a night for rolling loud. And Daphne checked me in. She was really sweet and told me about herself and we discuss about runway modeling and Miami swim week and stuff. You should do it Daphne. Thank you for the warm welcome. I loved my room. And thank you for randomly giving me the room 508! (My birthday numbers that I see everywhere). Sorry this took so long to write lol

Excellent stay at best western plus window inn. I definitely will come back, it will be my second home in north miami sense my dad house is 11 minutes away from the hotel and you have all the stores within minutes away .

The hotel is adequate.A place to rest at night. Some of the quests looked a little shady. But overall felt safe on property. GOOD Hotel is older but clean. Location was good About 20-30 minutes from Miami by car. Whole foods, Walgreens, Ross just across the street. Pollo tropical about 5 minute walk. The staff was friendly and accommodating. Responded to my concerns promptly. The room was tidy but dated with visible repairs in bathroom. Beds were comfortable. Request extra blankets!!!. The AC worked great , kept the room cool. Had a microwave, fridge. Both worked great. The balcony was had a nice view of pool. Due to Covid, you have to request housekeeping daily. Washer and dryer on site, about $4 for each machine. Also a small gym for guests. Working ice machines on each floor. Complimentary toiletries provided in room and upon request. Complimentary grab and go breakfast offered each morning BAD There was a lizard in my room. Small one but still a lizard. This is suppose to be a non smoking property. The staff does not enforce this policy. Observed , guests smoking at pool , right next to no smoking sign. Guests smoking in parking lot next to entrance. The hallways and stairwell smell like smoke. Woke up to my room smelling like cigarette smoke. Whether sitting on my balcony at night or in the morning, the cigarette smoke was overwhelming. Guests were constantly smoking on their balconies. Not a bad place to stay. Especially if your not spending the day indoors. However Best Western needs to better enforce their no smoking policy. Unlikely to return due to smoking

Hotel has a great pool, rooms are very clean, easy parking, close to aventura. A Whole Foods right aside. Amazing experiencie Nilza and Ismael are super super helpful at the front desk and they are always smiling. Ask them anything and they will have the answer.

This is my first time traveling to Miami and Ms. Tangela and Ms. Nilza made my stay enjoyable. These ladies are, hands down the best! The service, hospitality and care excedes all my expectations. 10/10 definitely recommend!!! Dealing with flight delays and arriving in town at 2a, Ms. Tangela re-assured me that I would be able to check in and have a clean and comfortable room. I appreciate these ladies so much! I will definitely be staying here again <3

I am so happy that i choose best western great customer service and the place is so clean. The location is perfect a lot of stores and nice restaurant. The staff is really amazing and polite. I don't have any regret.

It was a really nice stay very clean and comfortable..nice staff !! No problems..great location..We loved our balcony room..it was the best part..working t.v great internet as well..it also had a bar!

I stay here for 5 nights , the hotel is very nice and clean . Driving distance not to far from the beaches , lots of restaurants around the area to eat . The staffs very nice and friendly , when I check in Nifza at the front desk very nice and friendly , she answer all the questions I have , she also helped me to join the member rewards so I can earn points . Thanks again Nifza .

Hello I had a very hospitable experience with nilza who worked at front desk. She was very outgoing and willing to make me feel comfortable at home at the best western Windsor inn. I also noticed her love for her coworker at the desk besides her they didn't seem uncomfortable being there

We needed an overnight to drop a family member to airport. It was nice to have time to take a dip in the pool and sleep comfortably after hours of driving into town. Wished complimentary breakfast was available full throttle but they still offered something. Overall. I would take my family back to this location. It is close to shopping and food as well.

The room was old and needed to be remodeled. However, it was clean on the first day. I had a hard time getting the room cleaned for the rest of a 3 night stay. The staff was very underwhelming. The breakfast was the same as what you get out of a vending machine.

Came in from the Keys for the Memorial day weekend on our way home. Room was clean, cool and spacious. Easy parking and great location. Anastasia at the desk was helpful and suggested Little Havana restaurant up the street, which proved to be our "go to" spot for the weekend. She's an asset to BW.

Reflecting on my family's visit during Mother's Day week. Being local and having my family in town the location could not have been better. When we had arrived and accompanied them to check-in, we were greeted by Nilza with a warm and friendly welcome. She was highly knowledgeable about the property and local area. I felt that my family was in great hands. The room was neat and clean. Pool area was very nice, although much time was not spent there being not far from the beach. Great value and pleasant staff!

Great Hotel with an awesome staff. Super clean and quiet. Thank you, Daphne and Anastasia for making my stay so pleasant. Everyone here worked together to make everyone's stay as enjoyable as possible.

My room was clean, odor free, and had everything I asked for. The bed and pillows are comfortable and the area is quiet. Local restaurants will deliver to your room many kinds of foods. I will stay there again when I travel for work.

The Windsor Inn is always on point. Staff has never disappointed and has gone above and beyond every single time. Tangela, at the front desk at night makes everyone feel like family, ensuring every detail is perfect and ensuring a memorable stay. She is a definite asset to this property and one of the reasons I return here every stay.

Traveling without our vehicle, we showed up to the hotel approximately 4 hours early and shortly after checking our bags, a very friendly front desk clerk quickly had a room cleaned and ready for us to use. The room was clean, orderly and comfortable and the pool was pleasant. On the following day, we had a later flight and the staff was more than accommodating in allowing us to check our bags again after checking out for convenience. It was overall a very pleasant stay and the staff exceeded our expectations….

The North Miami Best Western hospitality crew perform like a well trained team of professionals. Greetings, smiles and a willingness to help from every single employee I interacted with. Well Done. The Bed, Wow! Soft and fluffy made it hard to get out of. Seriously no joke the bed was insanely comfortable.

Front desk rude lied and accused me of my own belongings missing didn't know protocol now sympathy to customer that member didn't try no effort assure stay was pleasing, house keeper stole never reported belongings missing the front desk lied entire call. Front desk calls are not recorded terrible

I stayed here 4 nights (4/10-4/14/22) while trying to help my elderly mom in a nearby nursing facility (Villa Maria) which is about a 5 minute drive away from the hotel. THE GOOD: -Wonderful staff at this location, from check-in to check out they were all AMAZING! I can't remember all of their names, but considering every day was a stressful situation for me, they did their absolute best to help me as needed. Ismael, Denzell, Tangela, Azriane, Nirzle(?), and others were all courteous and hospitality driven. A late night conversation with maintenance/security staff "Ivan" was a way for me to talk about my situation. What a good guy! --There is ample free parking on the side/back of the hotel. -Free coffee was excellent--offers caf, decaf, or half-caf, 24 hours a day. -The bed was comfortable and the room and balcony was spacious for a solo traveler. -The shower pressure was excellent and the water was nice and hot! -Within walking distance there's shopping and a Whole Foods Market grocery right across the street. THE NOT SO GOOD: -Though they offer a free "grab and go" breakfast it was nothing substantial. Usually a bottle of water, a packaged juice, a packaged breakfast bar or muffin, and on a good day a piece of fruit like an apple or orange. I realize this was all Covid-related, so hopefully when the restaurant opens again, breakfast will be better. -Even though my balcony door was closed, the street noises at night were somewhat annoying. Lot's of loud motorcycle drivers in the night?! -Parking up front is limited. -Would be nice to have some sort of moveable tray table in the room.

Great staff, especially the night staff, including Tangela, I'm going to use Best Western from now on, I hope that all Best Westerns are at this level or above. The maintainance personnel was very professional and the night manager was the best

Lovely hotel, looked after by Daphne in a very professional way. Had a 9 hour journey to get to the hotel and the welcome and room were great. It was such a shame there was no breakfast and we had to go out to eat before our onward journey. Otherwise a lovely stay M Chester

Front Desk Agent, Nilza was fantastic. She gave me a nice room, called to make sure everything was smooth and granted me late check out. She was friendly, helpful and I even got to practice my Portuguese. She's bilingual. I was very impressed by the hospitality and service at this best western and would definitely stay again. It also has a nice pool area with a place to lounge! -Alastair

Experiencing some hardship and just really needing a goodnight rest and shower for me and my son. The young ladies at the front desk Daphne and her coworker were extremely welcoming and friendly. Kindness was needed in a time like this for me and my 3 year old and I'm so grateful for them both. I pray that our Heavenly Father repays them for their kindness.

We were pleased to stay in this hotel. All our needs were taken into consideration and the staff did everything to accommodate them. Special thanks to Denzell, Nilza and Azrieme for making our both visits very comfortable. Also, our rooms were clean and refreshing. All shopping is conveniently within walking distance.

Pros:This hotel is extremely easy to get to, located right on an intersection. It is extremely reasonably priced, and is a good budget alternative to staying in Miami Beach. It is about 20 minutes to the beach. You would definitely need a car if you stayed here. When you first pull in, there is a very small parking lot, but I was instructed that there was a big parking lot behind the swimming pool well. The room and the bed were very comfortable, The toiletries provided in the bathroom had a wonderful citrus scent. Laundry facilities are available to the guests for four dollars per load. They do not have complementary masks for their guests, I was told I could purchase one from them for 2.50. They provide free water, coffee, tea, and hot chocolate 24 hours a day. The best thing about this hotel, are the employees, all of them were wonderful and kind. Also, right around the hotel, you have a Whole Foods supermarket, Starbucks, a Mexican takeout, a Denny's restaurant Walgreens and TJ Maxx. We found that very convenient, especially the supermarket. We loved the Denny's across the street for breakfast. we did not go in the swimming pool but it looked nice. Cons: The to go breakfast was not nutritious: An apple, apple juice, a muffin and a granola bar. No proteins whatsoever. Also, we had a balcony room. The view from the balcony was horrendous. It was the back of a Japanese restaurant along with the back of other stores and a storage pod. Disgusting. Why anyone would put a balcony in that location is beyond me. I would definitely stay in this hotel again, but request a room on the other side, that has a view of the supermarket, I think that one would be a little better!!

I enjoy my short stay I went swimming the 2 days I was here not many people used the pool the time I was here. The give you a box breakfast maybe soon the will go back to the non-box breakfast. I stayed here last year as well.

I lodged here during Miami Open and was pleasantly surprised. I wanted breakfast facilities included, but the hotel served breakfast in a bag. There was bottled water, a muffin, fruit and a fruit drink and. Nutrigrain bar Just enough to get you going. And if you want to eat something else, there is a plethora of restaurants including Panera, Starbucks and Whole Foods within walking distance. There is shopping within walking distance among others TJ Max and Ross. I ubered ti Hard Rock which was 30 min away. Late nights I returned to 24 hour tea and coffee. I chose a nightcap of tea. There was also secluded business facilities. Although I did not swim. There was a pool, ready for swimmers. The rooms were clean. In summery this hotel offered bang for the buck. And I felt safe. Downside the hotel is North and about 49 min from midtown. Front desk was friendly and accommodating. Only 1 of the two elevators were working for a full 24 hours, but it was fixed before I left. I enjoyed my stay and will stay again.

We had a great experience. The hotel and our room were all extremely clean. The staff was super friendly and courteous. Special shout out to Tangela and Denzell for making our reservation and check in go as smooth as it did. Hotel is very close to shops and restaurants. Overall, we were totally satisfied and would highly recommend.

tangela was one of the nicest person you could come across she help with everything no matter what got thown in my face every time i saw her she was always happy the place was the best i would vist her as many times i can

The hotel is in a good location with shops and restaurants within walking distance. The room was very clean and the bed and pillows were comfortable. What really made this a 5-star experience, was the staff. We got off a cruise this morning, so we got to the hotel early because we don't have a car and had nowhere to go before we leave again tomorrow. When we got to the hotel, we were warmly welcomed. It was many hours before the check-in time so we didn't have a room available yet, but the staff went above and beyond to make us comfortable while we waited. At the front desk, Denzell got us access the guest laundry so we could wash clothes while we waited. He also made sure we knew that we could use the pool and other facilities. He stored our luggage and printed our travel documents and covid test results for us. We waited comfortably and he let us know as soon as a room was available which was earlier than expected! As we waited for our room, we were able to observe the entire team at the front desk taking care of multiple guests. The staff consistently demonstrated warm, friendly courtesy to all guests and even had to handle a very disgruntled person, which they handled with patience and respect. I would definitely stay here again and have confidence that we'd be well taken care of!

Upon arrival we were greeted by your front desk Litz he was punctual, very respectful and efficient while checking us. He was pleasant and professional from start to finish made sure we understood the in and outs of the hotel we greatly appreciated the customer service and friendly welcoming

Javier had great customer service and the general manager was very helpful. It was close to my grandma house and the Togo breakfast wasn't bad either. The location isn't bad either . Across the street there's a plaza with some stores and restaurants and there's a Starbucks adjacent from the parking lot.

This is the go to hotel for my family and I when we visit Miami. It's perfect for a short stay, the pool is always clean and the location is convenient because many restaurants and stores are near by.

I am currently staying at the hotel at the time of this review. This hotel is small, but perfect. It's clean and has excellent service. Miss Tangela checked me in and instantly made me feel welcome. This trip is a getaway trip so I could be alone for a while and away from stressors. And after all the delayed flights and car rental issues, I've managed to make it to the hotel. She turned my frown upside down. This is a excellent service in my book on any day. Now the breakfast isn't something worth mentioning here, because they could have easily not serve any. There's a WholeFoods store right across the from the hotel. So you can buy whatever you want for breakfast. Also there's a Wendy's, a McDonald's, a Denny's, and a BK not too far. So you have plenty options. The location of the hotel is excellent. You not far from any of the Beach attractions. Clubs, park, restaurants, etc are all nearby. The rooms are standard sizes. The rooms are cleaned, and equipped with a microwave oven, a flat tv, lamps with power outlets and USB ports, desks, and a chair. You have a large closet, and ironing board with iron. The pool area is also cleaned, but since it was raining i didn't get to enjoy it as much. As for the bads. Well, I haven't found it yet. If I do i will come back to add it.

We stayed downtown for a show Friday and Saturday night. Stopped here on our way out to spend our last night away from the hustle, bustle and noise. Great staff. Very welcoming and pleasant. Appreciate all they did to accommodate us. Recommended a great restaurant for us. The food was amazing, the seating was great and the staff were excellent at the Little Havana Restaurant. We are surely going back for lunch tomorrow before we head back home. Thank you Daphne and Azrienne for taking the time to make our visit and stay with you Great.

I'm traveling for business, and I liked this place so much that Instead to move around i booked more days here and I worked online, good service location, all accommodations, convenient and clean. actually, I can say i felt like home having a very good customer service from everybody, and i really need to mention here for her professionalism this young lady Daphne i wish her a good career in hospitality business. from Canada, all the best, michaela

My family and I spent a good time at this Hotel, close to many restaurants and stores where to buy many things. The staff was incredible, specially Tangela, she was all you can expect from a person at front desk, she helped us with everything, gave great recommendations, thanks to her for everything, we were really please during our stay.

Tangela, at the front desk is very good at her job and making you feel at home. There is a Whole Foods across the street Denny's and Ross officedepot I will definitely be coming back the next time I'm in North Miami Tangela. Thank you,! for helping me enjoy my stay

Good attention, I have excellent night, I recommend it. Nice option for breakfast. Good location and good place for travel with family and friends. All accommodations and good services like laundry. In the room you can find some complements for yourself

My husband and I booked last minute for art basel weekend. Big thanks to AILYN for helping accommodate us. She took our time helping to book us the perfect room. Gave us great information about the surrounding area and where to go. She was wonderful and went above and beyond to start our trip off on a great note. Thank you! Will be returning

Convenient and clean. Great welcome upon check in and very good customer service by Denzell. Will stay again next time i'm around for work. Lots of shops around like target wholefoods totalwine and more and many many more. Make sure you book in

Great experience from begining to end. Staff was friendly and helpful. Property was well kept and clean throughout. Definitely will recommend to others and will be coming back. Denzel at the front desk was was extremely helpful and friendly.

Just got here today (Sept 22) upon arrival, Ishmael & Daphney assisted me at the front desk. They were very accommodating! The check in process was seamless, they answered all of my questions and were extremely helpful with my questions. Room is spacious, and the hotel is convenient to alot of stores.

I got the room for my mother because he house was being tented. I always known about this hotel near by her home. I new my mother was safe there. The rooms where clean. Customer service very good they explain everything at the beginning and no hidden fees. Check in and check out was good. I will recommend.

Mabel prepares the best home cooking! She is very pleasant and attentive! Prices are very reasonable! Don't forget to give her a good tip. Excellent value and service. Go to for best way to start the day!

Thought the visit was for only one day it was enough to discover the excellent service of the hotel. The rooms are pretty clean and neat with confortable beds. Special mention to the reception staff (Ailyn) for her support helping with an early check in and suggestions of thing to do closer to the hotel.

Ailyn was very sweet! And easy going my boyfriend and I were able to get another room (extra nights stay) with no hassle or inconvenience it was a very smooth and efficient process. Rooms are great we have a balcony she also was able to help assist me with getting more towels, trash bags, and toilet paper sent right up to my room moments after asking. Very safe & sanitary definitely would recommend to anyone looking to find a great place to stay for a cheap price in Miami.

Ailyn was great help, good attitude and comforting for new people arriving. Makes stay that much more complete feeling. Had great experience prior to adding few nights. And my girlfriend as well loved the hospitality overall good environment.

I recently stayed at Best Western Plus Windsor Inn, after check-in while walking to my guest room, I noticed the hallway carpet was very dirty and smelly. I entered my guest room to also noticed the carpet was dirty and the smell of cigarette was very strong. Price is to high for the location.

Best customer service ever. Tangela was super sweet and even made sure are room was comfortable. TAngela went above and beyond her duties to give me a great stay. Because her I will recommend this best westerns to everyone

My boyfriend and I came to Miami for vacation, and this hotel turned out to be such a great choice :) Room was clean, staff was helpful and kind, so many stores nearby, and the pool and gym were so fun

This is our preferred hotel when staying in the area. It is on 10 min driving distance from the beach. There are many dining options around the hotel but the hotel restaurant is our preferred choice. The food that Mabel cooks is the best!

The check in was ok but the overall service with the problems I had was terrible they changed prices on me when I came down to pay for the room they said 304 then they went up buy 50$ said they computer had to update so I checked out let a Transmitter behind after they rushed me out they don't respect the do not Disturb sign on the door they just walk in and they tru my diabetic medical supply away

Stayed for a week and had a pleasant experience. Traveled with a colleague and enjoyed the week of relaxed activities. The environment and room was certainly appropriate for the occasion. Spent a quiet birthday...just the way I wanted it to be!

Good hotel to stay in.I loved the balcony and having beautiful view of the pool overlooking Miami. Great restaurants around the hotel, try Steve's Pizza and Evio's Pizza!! There was no free breakfast at the hotel which was the only downfall because we stayed 6 nights. This is the first Best Western I stayed in without free breakfast.

I had a reservation for this hotel during my visit to Miami. The initial reservation was for 7 days with rate of $195/per day, and total plus tax was $1545. When we got there, we found the bed was very small for two people, so I cancelled the reservation in early next morning, I agreed for extra charge of one day. However, after I received the bill, I found I was charged for three days of $645 for actually sleeping one night. I called them ask for explaining, they kept saying I checked out after slept two nights. Then they just hang up and refused to pick up my phone, when I tried to call them again many time.

I stayed here for a couple days, and only the night shift people i only seen the gentleman Alvin helped with me with a lot of amenities that were still open but not in north miami area. He gave excellent customer service and was very excited about whats in Miami.

I flew more than 9 hours and arrived in Miami very late, kind of 11pm, I was very tired, but since I arrive to the hotel, TANGELA improve my travel with her smile and very polite welcoming. First of all she explained me all the amenities and rules of the hotel. and help me when I did want to change my room to have a better view. The location of the hotel is excelent, walkable you have many restaurants, shopping and pharmacy. The relation beneficts/cost worth. Plenty space to parking, vending mashines and also I enjoyed a lot the balcony in my room.

Location: Whole Foods and Starbucks right next door! Service: Front desk agent, Robika, went above and beyond to help when I needed to run a training webinar near check-out time. She was very understanding and checked every option available. Also, the Restaurant Manager made everyone feel at home; she served a terrific breakfast at a great price.

Staff was very polite and courteous. Due to COVID rooms are cleaned only by request, which is ok, but I requested room service at 10:00 am and returned at 4:00 pm and room wasn't clean. Weather stripping on balcony was missing so a lot of noise from street. Also marijuana smokers on nearby rooms. Carpet on room hall access and inside rooms very wore down, needs replacement dry soon. Location is safe and a lot of places to eat and shop nearby. Parking was not a problem and is free

The hotel is located new Whole Foods Steve's pizza and many stores and relatively close to the beach. We love staying here, we feel like the gals at the front desk are family. They are very accommodating and truly make us feel like we valued.

This hotel has seen better days. While some of the staff is friendly and helpful, some of them seem to be there for what is likely a low paycheck. The entire place is in need of renovation, some of the fixtures move in the rooms (like the safety bar in the shower - not safe) and there is mold in the grout. The beds feel like elephants have been sleeping in them the week prior and even with the windows closed, the noise from outside (traffic, horns, trucks, motorcycles) is ridiculous. What makes it worse is the smell of marijuana permeating the hallways to the point of gagging. For the money, if you don't need to stay in this area, I would definitely go elsewhere. One front desk worker was very good, the rest left a lot to be desired.

The staff are very friendly and the hotel is very clean. Very important these days! The location is perfect too with restaurants and stores all within walking distance. Its great value for all it provides - so I just keep coming back!

I stayed here in 2010 and I thought it was an okay location, I returned back and there was some upgrades but the hot water take 5 minutes to start working, suck especially as a water conservationist that's upsetting. Tv and remote needs upgrade.

Window outside street and wind noise.window was shaking from the wind. Elevator passing noise felt like a metal knocked on my wall everytime it passed, lights flickered and kept turning off. Only one pillow smelled fresh the others smelled from sweat. Found a ripped condom and the rapper.

My 4th stay in a few months. Decent prices and clean, comfortable and quiet room. Everything that is needed for a 2 night stay. Breakfast has been the same bottle of water, fruit cup and 2 cereal bars for months. Would be nice to have a juice or some other options. But understand with current restrictions.

An excellent option for those who want a place to stay in Miami. It's well located, the staff is welcoming and they keep the installations neat and tidy. I'd recommend this place for every kind of trip, whether is a business one or a leisure one. I'm very pleased!

the room was dirty, the floor was disgusting literally left my socks black, the only breakfast available you had to pay for which tasted bad and the bed was wet. It was not only my room. My friends rooms were also the same way.

I have been at this hotel many times because of the location and great staff. The rooms get warm at times. The staff gives fans out. The rooms get clean every other day because of the low staffing. Small cockroaches and ants in some rooms. I contacted the corporate office many times and they never get back about the hotel issues. I made complaints to the hotel manager multiple times she only makes excuses. I taking pictures and videos. I will try to upload on here. The ants are small hard to see them on the by the room phone.

Fantastic hotel very friendly staff always put themselves out to help, hope you guys are all well and in good health, a massive hi to the wonderful Mabel and johana, hope to see you soon, keep safe , love From Kevin and Christine xx

Tangela is by far my favorite employee here and when I see her I get a little happier with my overall stay! Great customer service, especially in these trying times, he deserves a raise! Will be back!

Staff especially Aylin and Maydeline Were so friendly, nice and helpful. Set up reservation.. I was a mess .. Maydeline was so patience and understanding at 1030pm. I can't even tell you how easy she made things for us. The second night we stayed .. there was an issue with the room, Aylin not only changed the room .. she brought us the keys to the new room!! What a pleasant surprise, of courtesy and thoughtfulness.. I appreciate both of the ladies very much and recommend this hotel! Clean, quite, good location, and a amazing staff! Thank you, Tracy Vann

it is located in a questionable nieghborhood and when we got off on our floor it smelled like marijuana and the room a/c was not efficient enough to keep room cool. the only good thing was the view from the balcony and the fireworks, vending area was nice and reasonably priced.

Hotel bvery clean. Hotel attendant ms.ailyn was very sweet and helpful.the energy in the space is very welcoming and zen. I'll be staying here 4 days with my partner as my birthday surprise and can not wait to see what Miami has to offer.

Ailyn made the process of checking in a breeze, we have travelled a little distance and she gave us service that benefited our needs, thank you for everything. I hope she continue to give great service.

I'm 8 weeks pregnant and I ask the front desk can I have a bottle of water as a one time courtesy. I was told no. My ac wasn't working properly that I went downstairs and there was another front desk receptionist. I told her my ac was not working but she make it seems as if that's not her problem. So I checked out early. This will be my first and last time,neither the less I was even give a credit.

Room was clean and comfortable. Good internet, air con and shower. Due to the COVID 19 situation, breakfast was a grab and go bag with water, a cereal bar, and fruit cup. Room couldn't be serviced daily, but front desk was good about giving me fresh towels and toiletries. Coffee in lobby very limited hours in lobby. Felt safe enough, but some of the other guests seemed questionable. Quiet hotel. It was way too hot to use the balcony, but it would have been nice.

Our 3 night stay at this hotel was peaceful and safe. The front desk required everyone to wear masks upon entry due to COVID-19. The hotel's atmosphere was very quiet as well. The price was very reasonable.

The night I checked in the hotel I went to use the bathroom and find out there was no toilet paper, I went to the front desk to ask for toilet paper, the front desk agent said there is no more toilet paper. I had to buy my own paper. The issue was never been handled it was a shame.

Everyone is Great Here. Been going for Years. They just need to get a active Lounge. But because of the Virus the Staff was working hard at keeping things wiped down. Front Desk Ladies were awesome! Will return to this location soon!!

During this unusual time and last minute preparations. They came thru , no problems with check in or out. Nice atmosphere, courteous staff. Very nice. Housekeepers were on top of things. Pool great...

Everything was going fine until I had to speak to the front desk personnel Simona Catellano. I have been staying there for approx. a week. Initially I was only supposed to be there for 2 nights. My boyfriend and I was visiting my mother to make sure she was ok during this covid-19 thing. Because we were not able to go home we would extend the hotel stay everyday. So this particular day I was extending It for another day and notice that it had a AAA discount. When I got to the lobby to sign the new reservation, there was Simona. I told her what I was there for and she asked for the AAA card. I told her it's not with me and asked can I give her the number to verify it. She said no. Fine I'll pay the price of my rewards. I've must have say that like 5 times literally. She kept talking about the AAA discount, then moved on to military discount which I NEVER mentioned. She was all over the place. I stated “maybe there is a miscommunication”, Simona loudly said “no there isn't” Then my bf came and was asking me what's going on. As I began to explained to him what's happening, this women had the audacity to say “you don't need to speak to him, You can talk to me”. I was so embarrassed and I simply walked away. I have never met this women in my life. She was extremely hostel and with no empathy for what's going on around her. Eventually she looks up the reward that I have been telling her for now maybe the 7th time and says I didn't know you had a reward. No apologies. Just nasty.

This hotel is in an excellent location for a family or business trip. The hotel is clean and there are lots of convenient stores and restaurants in walking distance. The reason I use this hotel is because Tangela, on the front desk, is super nice and thoughtful. The gentleman who does security, sorry I don't remember his name, is also excellent. I've seen him interact with customers, he is personable and professional. I will be back soon.

I stayed in 2017 for 3 nights then a night at the end of the holiday. Stayed this time as our flight got cancelled and moved to Miami not orlando. Hotel was clean but same as in 2017 nothing stood out to make it excellent but weals clean with easy parking and good staff.

Very clean, comfortable and safe. Friendly helpful staff. Convenient to stores and food. Not the greatest in terms of location to transportation to attractions. Overpriced for the value received - including breakfast would help improve this. Overall though, a good decent place to stay.

Nice clean hotel in a nice area. Midway between Hollywood Beach and South Beach location worked well for eveything we wanted to see. Nice clean pool and pool area. Whole Foods in next door which was very nice. Would stay here again

Tangela was an excellent front desk person. Always smiling, helpful, and willing to do what she can to make your stay better. The hotel itself is nice and clean. Everyone on the staff is friendly and helpful. Very convenient for shopping snd food. I would definitely stay here again and have already recommended to others. It wish all hotels had a Tangela. Thanks for your time Robb Palmer

Great staff, clean hotel room, peaceful serenity. Also, the staff members are very friendly and helpful so if you ever need help with anything you could always go to them. If you're experiencing any problems they will accommodate you.

Great location with a lot of local restaurants, stores, Whole Foods; easy to get to local beaches. I wish there would be a small breakfast, yet at least they have coffee in the lobby. There are plenty of breakfast options in their area including their cafe

The hotel is great, very centrally located - you can walk to virtually everything you need. There's a Whole Foods next door, a Walgreens across the street, and several restaurants & cafes within walking distance. It's also on a major bus route that runs pretty frequently down Biscayne. Mabel in the restaurant was very sweet and accommodating of our large group, she went above and beyond to make sure we had everything we needed. 5/5 would return!

What wonderful hospitality by Mabel! Every morning we were greeted with a smile and energy...and terrific service. Mabel and the team worked to accommodate every need at breakfast and helped start the day off right.

The hotel is really great, and the staff is amazing. I've never felt more at home than when I was in the restaurant. Mabel and the rest of the staff there was so welcoming and incredible. Will come back again.

Food was delicious at the this cafe restaurant. It's like home made food. Mabel is so friendly and always wants to provide the best service . She's the happiest person I ever met. Will definitely visit her restaurant when I'm back in this area. Try her hot wings. Soooo goood.

My stay was good EXCEPT when signing in, I was hit up for a $1 fee for the safe. I informed the clerk that I had no intention of using the safe and would like that fee waived. She was friendly and said "no problem" and would waive it. The next day it was still on the bill. Another clerk took 10+ minutes trying to figure out how to remove it. The $1 is not going to make a difference in my life but I don't want to be nickle and dimed for something that is already in the room and fairly standard. It I am paying $139 for a room, just simply add $1 to the room and skip the nonsense of an additional mandatory "convenience fee."

Excellent service from the ladies Ailyn and tangela they had a smile and very proactive workers assisting and helping my stay. Enjoyed the atmosphere.very clean rooms and answered all questions with a smile.

I Loved. This hotel. Great place. To stay. And very clean the staff. Is great and a great location. Can't wait to come back and visit Mabel in the restaurant she was a blast. So if u need somewhere that friendly clean and in a nice area great place

The location is excellent, your wife can go shopping nearby, relax on the pool or use the fitness equipment while you are working . you don't have to worry about neighborhood please 200 characters are too mooch. Please I do not have the time to do you work regras renato azevedo

Average... nothing great or terrible, was a room to stay very close to where we needed to be. Staff was helpful and friendly. Biggest bonus was, right across the street from Whole Foods to pick up some hard to find Jenis Splended ice cream (brown butter almond brittle) and other flavors nightly made for the best amenity.

Just checked in with my husband and 2 small children. The first room they gave me had a bad smell and the closet door simply fell on my hands. Completely fell off. The second room was a little smaller but with a balcony. After 15 minutes without their shoes, my kids socks were extremely dirty. We've been on this trip for 15 days now and this is our fourth and last hotel. They've walked in their socks all day in other hotels and they never got half as dirty as in here. Seemed like they were walking on the mall or a party or something. Gave me a really bad impression. The beds are small. Booked through Hotwire and asked for a room for 4 people. My husband and I don't fit well in the bed. It is ok for 2 children to share but nos 2 adults. This is not a room for 4. For the same price our first days in Miami we got a Windham that was much better, all new with large beds and was really clean.

Had a pleasant stay it worked for what it was. Great value nice hotel better than we expected! Would stay again. Love the parking and overnight guard watching the cars and back entrance. Very safe! Easy check in and check out!

Checked into hotel to see doctors the next day, staff were so nice and accommodating from beginning to end of stay. Room was clean and bright. Just perfect for me. The cafe and employee were nice, all the staff were super sweet. Hotel was clean. I ended up staying longer to get some R&R.

This hotel was a very pleasant find. The location is really good oh, the hotel itself is clean and well-kept. The staff was very pleasant and personable working together. Just good and every way and I highly recommend.

Great staff, clean and well equipped hotel. Whole Foods, Denny's, Walgreens' TJ Max , Ross , walking distances Easy access to malls, airport, downtown Internet, free parking, pool The best for the price!

If you are looking for a place with easy access to the Malls, shopping and dining or even just business, then this location would be ideal for you and your family. If you need a rental vehicle, you can get to one just a short walk from the hotel or if you just want to hop the bus, there is a Bus Stop just across the road. The staff will welcome you with a smile and you can seek their assistance for any information required and they will do their best to assist.

Poor internet, noisy, unhelpful front desk, great location (for my needs). I've stayed at this location before and was impressed but this experience was unsatisfying so I doubt I'll return which is unfortunate.

This Best Western ( Plus ) is a nice hotel with a pool and clean rooms, that have been somewhat updated, but it does miss the mark on a few key spots. There's not complementary breakfast, and the rooms have a few defects. The price for the room is at least 20% too high. We paid over $100.00 for 1 night. It should have been around $75 to $80 tops especially in this not near the beach neighborhood.

Had a good stay here. Been to this hotel lots of times over last few years. Front desk people are friendly and helpful. Price was good and there is a whole foods, pizza shop, Burger King ect, right next door or right across the street. Extremely convenient

I've stayed in several different hotels in the past year and this is by far the cleanest friendliest hotel I've stayed in. Everyone seemed genuinely concerned about out stay being the best experience. I love it and the location I needed at the time

Comfortable Stay at the hotel. Great location for my work. Good Caring support staff. Cleanliness and well maintained rooms. Good amenities including Breakfast, swimming pool, fitness center and laundry.

OMG! After experiencing a very challenging day at the office, ending in an array of not so pleasant emotions, I called to make reservation/accommodations and I must say, after speaking with Ailyn my frown turned into a smile. She provided such care, concern and superb customer service until I almost burst into tears. I thank God for such an Angel!

Stayed here for the night while in the area, easy enough to find with free parking onsite. Be prepared to hear lots of the outside noises from the road and other rooms. I was on 4th floor and still heard a lot happening outside. Noise from other rooms travels well, from doors slamming and kids screaming. If you're a sound sleeper then you'll be fine, a lite sleeper may have issues. Bed was comfy and wifi was free and worked on, odd bit of buffering but nothing major. There was indication that breakfast was included ... nope had to buy that at their cafe. Was nice breakfast and cheap but there is mixed messages about what's included so check first so you're not surprised Staff friendly and helpful, room was very clean so that's the main thing

Ailyn and Destiny were wonderful and were a great help when checking in. I couldn't have asked for any better service. I have never been to Miami before they really set my mood for my first time. I will definitely be coming back!!!

My wife and i stayed 3 nights at the Best Western Windsor Inn, North Miami Beach prior to heading to the keys. The hotel was very clean. Our room was on the small side for a King bed, but was comfortable and well appointed. The microwave and small frig were nice.

Had to make an emergency trip, as my son needed surgery and I needed a property close to his school. This was an excellent choice, with the location and the staff was very helpful. One particular individual stood out. Tangela checked my son in first and I came in later that night. Very personable, helpful and thoughtful, as she asked about my son post surgery and how was my visit.

Tangela received us with a big smile and a warm welcome. Price and taxes where cristal clear since reservation (this is importan because most hotels in Miami charge a resort fee). Room was excellent and premises where safe and clean. Perfect location and free parking (this is important if traveling to Miami because most hotels charge for parking). Walked to Whole Foods from hotel parking in less than a minute. This will be my first option if I ever go back to Miami. A plus. Only thing that bothered me was some cable channels where blurry.

it was a very nice experience at best western hotel with Christina she was very helpful I wasn't never disappointed when ever she was around . she is so loving and caring .she always had the right option and a smile on her face to make us feel comfortable. ailyn and madylin was also very helpful these girls were awesome destini was amazing also. my only complaint is with the front desk manager she never give face to no guest for help.

First time being here and got welcomed by friendly young ladies. Room was very cozy and very spotless. Ailyn and Joana helped my family out with advice on where to go around the town to eat or sightsee.

I only stayed overnight on this trip for a doctors visit. Wish I had stayed there when I had my medical procedure. This hotel was a joy, staff is nice and It is modern with all of the amenities. It was heaven. I will go back again. Front Desk staff including Madeline was very helpful

Very comfortable and nice amenities for the price. Not too far from the beaches but far enough away from the main drag. So you don't have to deal with noise and excess traffic. Staff was also very friendly, especially Tangela; she was very helpful, considerate and always greeted me with a smile.

Got checked in very quickly by Ailyn. Great service! Also able to park a large truck. Nice plus. Very accommodating. Rooms are nice and cozy. Other staff very nice too. Overall better than I expected.

We have stayed here before and it just gets better, from the restaurant and bar owner Mabel to the wonderful front desk. Maydeline is so helpful and always kind, she is a great example of what customer service should be! The rooms are clean, the whole place is clean for that matter and the staff will try to accommodate whatever your needs are. Our last stay there when we left the staff hugged us and told us they hope to see us soon. WOW :)

This hotel is very pleasant and makes you feel at home. The staff is so pleasant and helpful. I especially liked the 24 hours a day coffee stand in the lobby. The pool and excercise area also very nice.

Had a great visit, Ailyn at front at desk was friendly and professional, excellent customer service experience. Hotel was clean, accessible, and I would definitely recommend/visit again. Great location!

Excellent hotel very clean and comfortable. Our second stay and we will definitely return. Staff go the extra mile to help you. Special thanks to the wonderful Mabel at The Room Cafe, she is a star and also Joanna.

Stayed at this hotel for almost two weeks. The service was excellent and rooms were very clean and comfortable. Ailyn and Maydeline was awesome for me not being from the area they helped me with all the things to do in the area excellent customer service. I would highly recommend staying here if your in the area. Carter Hicks

Kind and helpful staff. We did booking via Hotwire and we had reservation for room with one king bad (there were 3 of us). Lady at front desk changed the room with no problem and we stayed in a room with 2 queen beds. The room was spacious and very clean room.

Ailyn was a charm she helped beyond measures. She was very professional and accommodated me with every need that was available.only thing I would recommend is the free breakfast and everything else would be perfect

Our room was comfortable and cleaned daily.Our children enjoyed swimming, while I worked out in the gym.They have complimentary coffee, tea, hot chocolate and water to drink.They have computers and a printer for your use. There is a laundry room and it's reasonable too.If you want snacks, soda or candy they have vending machines. There is a daily newspaper to read and pamphlet was sitting in the lobby area. also there is free convenient parking.

Was an amazing time and perfect place for a family vacation and get away. Service was excellent with the help of the wonderful employee Tangila from the front desk, always a smile and warm welcome would definitely consider staying with the best western on my next stay!

The hotel room was small, decor out dated, smelled very musky and the A/C was very loud. I was surprised there was not a complimentary breakfast, although there was a small restaurant in the hotel to purchase breakfast. Food pricing was good but quality of food just average.

I Will definitely recommend this place its clean non smoking place employees really professional tangela in the front desk its always helpful and full of energy even if she works the night shift's.parking lot its always available.

Tangela was very nice and patience with me during my stay. She is very helpful and kind. Would definitely come back just because of her. Highly recommend anyone to stay. Best stay at a hotel ever. Come and get a wonderful experience too

The young lady a the front desk, Ailyn, was very courteous. I was very tired and wanted to go straight to sleep, she quickly got me checked inn and that was awesome. Bed was very comfy and the food at the little restaurant in house was great.

I enjoy the stay, it was worth it, the staff was great, the room were awesome, room service was excellent, the price was fair, i would rec-command that hotel to all of my friends. the decor is very beautiful

Hotel room was very clean , beds very comfortable, staff very helpful and nice to talk with . It was a bit noisy due to traffic outside but this is not smth that the hotel management can improve. I just used ear plugs and I had a perfect stay at this hotel! I will return if it is to visit Miami again!

Very accommodating hotel. Ailyn was very friendly and even gave me a free upgrade. They have a private, fenced and guarded parking area which was very helpful with the van and trailer I was driving. Thanks.

Front desk always has a can do attitude and the rooms are clean. The beds are very comfortable and the decor is up to date everything in the room was in good working order. Everyone at the property always are very professional.

I never wrote any reviews this is my first jus doin this for that beautiful and wonderful staff member Tangela. ;) she make it a good vibe n very helpful. but have to say it was a pleasant stay we stayed bout two weeks . Clean great pool and amenities .

The Staff was super friendly and nice...we were always greeted with a smile and a warm welcome. Turn down service was superb, hubby slept in late...but they always came back to see if we needed anything, we will definitely be back.

I love this hotel very clean and the Employee we're very helpful especially Tangela she was very helpful. This place is very quiet and the rooms are very spacious I would definitely recommend this hotel !

I would recommend BW to anybody as it has welcoming friendly staff and decent rooms. I was there for 3 nights, the staff very helpful. Good to have a grocery store next door if you don't wish to dine in or just looking for a few things.

Great customer service as soon as I walked in, Congratulated me on my birthday and made sure my room was up to part! Definitely will be booking again all because of her!Room was clean and quiet, great locaion! -Brochard

The Hotel staff was very cooperative and very sweet and nice !!! Thanks Ailyn it was a pressure staying at the hotel thanks to you for being so nice and sweet !! I will definitely stay there again and bring more family and friends with me too !!

Great hotel value for the price. We looked for central location with safe parking option, close to a selection stores and we found it. Very nice and large room for 3, clean pool, very helpful staff. Absolutly recommended.

I enjoy booking my stays here when I travel to Miami, whether it be for business or vacation, even though they do not have complimentary breakfast. But thank goodness for the Denny's across the street and other restaurants close by. When we arrived for check in, Aylin if I remember correctly, was kind enough to provide us a free upgrade to have a balcony room. She made sure we felt satisfied with our room and that it was clean and cozy. It is this kind of service that keeps me returning!

I visited my friend staying last month & let me just say I had an amazing visit. The front desk staff were remarkable. I stayed here a few months back with my family and the supervisor her name started with c I believe was not pleasant.this time I was welcomed by the new one and she was super friendly. Destiny I believe was her name. She is a great addition to the company. I will be back in the future.. great beds and good coffee 24/7

Best hotel! You cant stay better! Clean, very nice staff, comphy beds, very good rate! I am amazed by their quality and I spend many nights in hotels like Marriot and Hilton. I had to be in this area for a meeting booked this hotel 2 hours prior to arrival. It was perfect!

I had a flight cancelled and after all the frustration was over I decided to drive down Biscayne Blvd and pick out a hotel by sight, not endless reviews. Best western fit the bill with a nice comfortable room and friendly staff. Happy to have doors on the inside of the building and not the outside in Miami. Destiny and Ailyn were super friendly and well above standard front desk customer service. They were awesome!

It truly is an excellent hotel. All the staff were helpful and did their jobs well. They were also the kind of people you want to be around, very likable staff. The rooms were so clean. The beds were very comfortable and the pillows were hard to leave behind. We were there 3 nights and thankful we chose this hotel.

After waiting for my UBER that took 45min to pick my family and I up to finally from the air port to our hotel, the front desk associate had an amazing character at first glance, she did make us feel at home with exceptional customer service!, the rooms were very nice and cozy, excellent place to stay by the beach and by the mall. Would definitely be coming back.

My wife and I decided to try a hotel off the beach for our visit this year and were very pleased with the Best Western. The staff was always pleasant and helpful, the facility clean, and the pool was well maintained. We also found some great local restaurants within walking distance of the hotel. We had a few minor inconveniences (including a very strange orientation of the toilet that cut down space in the bathroom) during our stay that kept it from being a five star review, but nothing that would keep us from coming back again next time we visit. If you are looking for clean, affordable, and convenient to the great North Miami beaches this is a great option.

The front desk associate Ms. Tangela, was very respectful, patient and helpful. She also made me laugh and made sure I made it to my room safely, she is an absolute blessing! Great customer service, keep it up I will be returning!! Thank you for make me feel more than welcome. -Justice

stayed at Best Western for 2 weeks in May on business . Always a good stay . Close to work and good restaurants . Always a friendly greeting in the morning .Thank you Tangela !!! . Walking distance to Lil Havanas Cuban Restaurant .

Everything about my visit was superb.From the front desk worker who assisted me and my boyfriend,Tangela. To the room and room service.The pool area is nice.There is even a laundry room that came to my advantage towards the end of our stay.

The hotel was clean and comfortable. The best part of our stay was Tangela, the woman who helped us at the front desk. She was warm and professional, and accommodated our request for late check-out when our plans got a little screwed up. She was a gem!

Updated Hotel with Great Front Desk customer service. Tangela was Excellent! The room was super clean. The Breakfast café was not included in the room price but the breakfast was good. Really good eggs and pancakes.

Came to Miami to celebrate my cousins birthday and the lady at the front desk, Ailyn, definitely gave us good recommendations on places where to go and eat. She really knows where the good hotspots!! Housekeeping were a delight and made the room feel very cozy, nice staff....

This Best Western Plus, located off of 122nd Street and Biscayne Blvd in N. Miami Beach Florida, fits the bill if you have mobility access needs. My dad and I stayed three days and two nights over the 2019 Memorial Day Weekend. My dad isn't in a wheelchair but can't walk long distances. He also has a fear about falling while getting in or out of a bath tub, so that's why we chose this Best Western with a Mobility Access room that had a roll in/walk in shower. This shower has the normal, fixed water shower head as well as a second, removable sprayer head. When we first arrived, we were pleasantly greeted by Carmen at the front desk who surprised us by bringing a luggage cart to us without having to ask for it. She also had genuine care for our well being as well as having a great attitude-thanks Carmen! Our room, which wasn't far from the front desk on the first floor, included an air conditioner with an option to run the fan all the time. We like this option because it helps to drown out noises like people conversing in the hallway or an occasional police/fire siren outside. The room faces the pool which can be seen if you have the curtain open. If there's kids playing and laughing in the pool, they'll be heard. The nice thing is, I believe the hotel has pool hours where it will be quiet during normal sleeping hours. The above mentioned curtain also blacks out about 99% of sunlight. Five blocks away is a Publix grocery store should you want or need items and the room is equipped with a small refrigerator and microwave. Fast food is also nearby like Pollo Tropical, Wendy's and Burger King. Slower food such as Boston Market, Panera Bread and Denny's is also nearby. Our bathroom door was hard to close but not a deal breaker. We reported this at checkout and hopefully they'll take care of it. The bathroom doesn't have an exhaust fan so if you're staying in this room with someone, you may want to bring air freshener. This hotel has a restaurant but meals including breakfast must be paid for. We had breakfast each day of our stay and Mabel was a great cook! The pricing is reasonable such as a $8.95 Omelets and since she is the only cook as far as I know, give yourself extra time during peak times. Mabel who speaks both English & Spanish has a great personality! She made a steak dinner for my dad one evening and delivered it to our room when my dad wanted to stay in-Thanks Mabel! In closing, we would definitely stay here again-Happy Traveling!

Staff and hotel were great. Clean rooms and a bed so awesome I didn't want to leave it. Best sleep I've had in a long time. Check in/ check out was fast. Nice, clean pool. Staff was very friendly and helpful and housekeeping were very efficient. All staff went out of their way to help and the night security guard they have outside watching the vehicles was super nice.

I have stayed at the Best Western Plus Windsor Inn North Miami for at least 3 times in past 12 months. The key reason for picking this hotel is the incredible location on the Biscayne Blvd. The rooms are big, the view is good if you get front facing rooms on the third floor. Only thing that has consistently let me down is cleanliness - have found the bedsheets & linens not to be very clean. Had also provided the feedback online to the hotel previously as well during my previous stay in March 2019 mentioned it to the reception staff during the checkin. Also hotel not providing breakfast is a big let down. Lastly, they have ample parking space, which helps.

first of all this place is very nice and in a good area. i dealt with carmen and ailyn and they are the most pleasant ladies i've dealt with in any hotel. highly recommend! i will definitely be back here again.

beautiful decorated rooms, comfortable beds large balcony with pool and city view rooms are quite all amenities availble (fridge, hairdryer, micro wave, coffe/tea, Wif) Nice large and warm pool, I stayed 3 nights at an average rate of 91$/night and when I asked for an additional night they proposed me 500$ for 1 additional night due to graduation time, so I did not stay and went to South Beach .

Stayed here a week ago visiting from the UK, staff are lovely and very helpful. Very clean and comfortable room, Would stay again in a heartbeat. In particular, I would recommend The Room Cafe which is run by Mabel, a wonderful person.Our breakfast each day was lovely and she was so helpful to us,advising on things in the area, places to visit, and even advised us on how to get there.

This is my family and I second time at Best Western Plus Inn on Biscayne Blvd. We love staying at this hotel. This hotel/rooms are always clean, they have a laundry room, fitness room, jacuzzi and swimming pool. The staff are also pleasant and helpful. The hotel is located across the street from a shopping center which has Ross, TJ Max, Walgreens, Whole Foods and other stores. The back parking lot has plenty of parking spaces

Very nice and great location. The price could be better. But the area is pretty good, recommended. People working there are very helpfully also. Great to spend your vacation with family or business....

I spend one night at the hotel. Everything was great, only negative thing was that you could hear all the noises from outside and from the other rooms to the room. - wifi works well. - free parking works well. - room was clean. - pool was ok (not special but fine). ok value for your money.

We were welcomed by Tangela who was extremely friendly and engaging. The check in and the check out were very quick and efficient. The hotel is very clean and the beds very comfortable. We were very well catered for by all and hope to return more often. Thank you.

I have stayed in Best Western Plus Windsor inn , north Miami and really enjoyed it . Not only the location is great but also stuff in the hotel are very helpful . I had several requests regarding my accommodation and the front desk supervisor Cameron De Faria went out of her way to help me and made sure that me and my family have a pleasant stay in the hotel .I would definitely stay here again.

It was a great choice. The location, in the middle of everything! Everyone that assisted me was courteous and fast. Their check in and check out process was great. I had breakfast at a coffee shop and their service is good as well!

Thank god for Tangela! After a very rough night, she made sure a got as much rest as possible and offered mean express checkout. She was very nice and plays her positon very well as a front desk agent.

We stayed here on a trip.to visit family. Everything was as we hoped. Clean, good breakfasts, great bed, good A/C, friendly staff, easy check-in and express check-out. Convenient to food and shopping.

I made a reservation over the phone the week prior to my stay. However, when I checked in there was no evidence of my reservation. Our family was in town for a funeral and my aunt created a group rate for those of us that travelled so I created it under that group. However, The front desk assistant, Ailyn, got me a room at a discounted price anyways and was very professional doing so. She was AWESOME!!! She ensured that we all got rooms. Great job Ailyn!!!

Best westerns are known for being clean and friendly. That's why when I ran into an issue of having rented a property for the weekend that turned up to be filthy, I ran right to Best Western where AILYN helped rescue me and get me all settled in to what turned out to be such a wonderful stay.

I travel frequently. I dread not being able to open windows. Not at this gem. Spic n span room with a sliding door leading out to a small balcony. Great place to sit with my tea from from either Star Bucks and /or Whole Foods - both just steps from my hotel. Front desk super helpful and friendly. Forget your jammies? No worries - TJ Maxx is right across the Street!

My very first time in Miami and the feont desk receptionist is phenomenal! She is kind, sweet, and most of all personable. She treated my boyfriend and I as if we were friends for years. She helped us with food recommendations as well. She is one of the sweetest people you will meet in Miami. If I ever find myself in Miami I would stay at this hotel because of Tangela's hospitality.

One of the best hotels in North Miami, perfectly located within reach of supermarkets shops and close to beaches. The hotel has a lovely pool and excersize room. There is ample free parking and great free WiFi.

Besides being a great location you will get outstanding service from the front desk and the rest of the staff. I've stayed at this location and have never had any problems. I would recommended this location to anyone.

We enjoyed our stay at the hotel, it was neat and clean, staff was professional and welcoming. The price was reasonable and it was easy to find. The pool is lovely and well placed. We liked the bath products a lot. We would stay here again.

Easy and plenty parking. Rooms, clean and spacey and quiet. Coffee maker in room and free coffee in lobby. Front desk friendly and helpful. Wall to wall carpeting, which I do not like in hotels, I prefer hard floors that can be cleaned well.

Lady at the front desk greeted us with a smile when we arrived. Check in was fast and easy. The entire staff especially Christina(front desk) and Ms Mabel(kitchen lady) and all the ladies(maids) were super nice and warm. I'd stay at this hotel again any day.

We booked our room several months prior to our stay via the hotel at a very nice rate. When we arrived we were informed that they could not honor our confirmed rate. They charged us over twice our confirmed rate and we had no choice but to stay and pay the new amount. Their explanation to us was that the reservation clerk was new and the reserved price was an error! BE VERY CAREFUL MAKING A RESERVATION WITH THEM - THEY MIGHT NOT HONOR YOUR CONFIRMED PRICE!

My husband and I spent one night here at the end of a ten day trip. The location is great - a short drive from Miami and the strip of 50's motels and a Whole Foods is right across the street. The front desk staff were friendly, the rooms were so clean, and the beds very comfortable. We couldn't hear a peep from outside or from our neighbours. Bonus: free on-site parking and a good, affordable breakfast in the morning. We will definitely stay here if we find ourselves in the area again!

3 nights before and 2 nights after a cruise ---- older property that has been refurbished for the most part ---- sliding glass doors to the balcony are a ..... ---- we had other issues but was dealt with immediately ----- the Outstanding staff is what makes this place very good ( special shout out to Joana S. for all the extra effort, they are lucky to have her ) --- rooms are a fair size with small bathrooms BUT clean, Thanks to the staff ---- if you want less street noise take a room facing the pool ---- the hotel itself is quiet ---- pool is cold , but nice to sit around and tan/read, unless you like it cold ----- there is no shuttle service nor free breakfast , however there is a small restaurant on the property that serves great home made breakfast at extremely reasonable prices ---- many fine eating places within walking distance ---- public buses, with no need to transfer, that take you directly to downtown Miami ( about 40 min.)or the Surf side beach (about 18 min.) , very convenient for us because we did not have a car rental ----- Miami cruise port by cab about 35 min. and the same to the Fort -Lauderdale, - Hollywood International Airport ,depending traffic ------ did not like the letter from Windsor Inn suggesting how I should evaluate the stay

Weekend stay to Miami and this hotel was clean and very close to everything . It was quiet at night while sleeping and the beds and pillows were comfortable. Check in was a breeze and the staff was very friendly. I will be staying here again without question

very accommodating, room staff was excellent. front desk was ready to help, serve, and please us. In the Hotel lobby is a separate dinning/restaurant ... EXCELLENT. The Hotel location was incredible. Absolutely anything and everything we needed was within walking distance, from across the street to just a mere few blocks away.

I'm currently checked in room 311 since monday around 4pm. I went to have a bite with my family for like 2 hours and when we got back to the room we didn't really check because we were so tired from our flight. The next morning we planned to go to the mall so we started looking for our gps ( from the car rental agency by the way) which we could find anywhere in the room. After that we obviously suspected something was wrong and we started to search for our money which we couldn't find anywhere. Next thing we go to the front desk agent which didn't show any empathy for our situation and just told us to do a police report. The manager didn't even want to talk to us in person. She just showed her face to police. As of now, The manager Simona hasn't even try to following up with the issue or contact us in any way showing the lowest hospitality service I've seen in my life which is why I'm going here to possibly receive a follow up conversation to come to resolution.

I had booked two rooms for 4 days. We arrived very late at night and was given one room we requested and one that we did not. I ask if we would be able to switch rooms the next morning for the one room. The front desk staff was SO accommodating and gave us a great room the next morning. The food in the restaurant was delicious all three mornings and was a great price. I will definitely stay at this hotel again.

Love this spot for a week or weekend trip! Great location and great staff- Tangela at the front desk is always a pleasure and goes above and beyond to make sure I have a fork or spoon! Clean and safe- across and near everything you need- we stay here every time (at least once a month).

It was my first time staying at the Windsor Inn, when we arrived we really liked how the property looked from the outside, our check-in was smooth and relatively easy, once we arrived to the room we really liked the way it looked and how spacious it was, my favorite part about the room was that we had our own balcony which was real nice, the staff is very personable and diligent.