ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Windsor Inn, North Miami

4.0/5  - basé sur 953 notations.
12210 Biscayne Boulevard, 33181-2714, North Miami, United States - See map
Best Western Plus Windsor Inn - Driving off U.S 1/Biscayne Blvd on 122nd Street you will find us, The Best Western Plus Windsor Inn The Best Western Plus Windsor Inn is ideally located in the center of North Miami. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Windsor Inn, North Miami is located just 10 miles from the Port of Miami and 17 miles from Fort Lauderdale. Guests can experience the best of South Florida and save with the Best Western Plus Windsor Inn. Just outside the Best Western Plus Windsor Inn, guests will find plenty of sightseeing and fun, including a variety of local shopping and restaurants and convenient access to several recreational activities. While here, be sure to stop by the nearby American Airlines Arena, Pro-Player Stadium, Miami Shores Country Club, the family-friendly Miami Seaquarium and Oleta River Sate Park. Several universities are also located within a four mile radius of the hotel, including Johnson and Wales University, Barry University and Florida International University, and with just a short drive from the Best Western Plus Windsor Inn, guests can visit one of the neighboring cities - such as Miami Shores, Miami or Fort Lauderdale - or head to the area's most popular beaches, including Bal Harbor Beach and South Beach. After a day of exploring the area, head back to the Best Western Plus Windsor Inn and relax in one of our well-appointed guest rooms, each complete with cable satellite television and high-speed Internet access. Other amenities at this North Miami hotel include a sparkling outdoor swimming pool, a multi-lingual staff and a cocktail lounge where guests can grab a bite to eat and unwind after a day out on the town. Business guests of the Best Western Plus Windsor Inn will also appreciate the hotels on-site business services and close proximity to the State of Florida Department of Health, the Port of Miami, local construction companies and church businesses. Book your stay now for this North Miami, FL hotel and save at the Best Western Plus Windsor Inn today. Enjoy your stay.

Best Western Plus

Hotel Windsor Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 955 guest reviews
NOTE ISSUED
Excellent
364
Very Good
382
Average
132
Poor
35
Terrible
42
REFER TO NOTICE
Business Business
142
Couples Couples
234
Family Family
384
Friends getaway Friends getaway
69
Solo travel Solo travel
79
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"To high price for this motel"

3
08/11/2018

When we checked in they will gave us a room next to the elevator. After I have complain and a little discussion we became a room with more distance to the elevators. The problem with the elevator is, when the door open your hear a loud „going up/down“. That sound you can hear in the whole floor. The new room was ok. A little bathroom, a microwave and a fridge. The Aircondition was very loud and we must pull the plug so the fan dont work. The street are very loud. Ok free parking outside. But 1 $ for the safe in the room ?? We planned another stay for end of November in this motel, but after this experience we canceld it.

"Excellent service & Amazingly comfortable beds"

5
08/11/2018

We were greeted warmly upon arrival. It was a speedy check-in. The hotel had a quaint café for breakfast which we dine in daily. The food was made perfectly to order. I have severe sciatica issues which often aggravates during the night. Best Western beds were so comfortable I slept through the night and awoke devoid of pain. The pool on premise was clean and the entire staff was pleasant and helpful. Will definitely look for a Best Western for future stays.

"very satisfied !!!"

5
03/11/2018

It is the first time I use Best Western and I am very satisfied with the service, the comfort of the room and the cleanliness. excellent location and the personal. I recommend it, excellent stay for a business or vacation .

"The night desk woman tonjala"

5
01/11/2018

Is absolutely a delight .. & one of the main reasons i continue to patronize this hotel, i always look forward to seeing her . Its always a great feeling to be welcomed by a smiling face... feels just like home away from home

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking time to write such a wonderful review. Your comments serve as an inspiration to all our staff to continue in their good efforts. We do look forward to your return the next time you are in our area. Thank you.

"Great Budget Stop"

5
27/10/2018

North Miami is expensive. If you're looking for decent accommodation without paying the big bucks then consider this place. Clean and friendly, very well kept with excellent staff then this is the place for you. A Whole Foods store is right across the road, there is free parking and a nice restaurant in the foyer. It was $9 for an UBER to the coast.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write about your stay with us!

"Great location"

3
22/10/2018

The location was close to amenities which makes it easy for anyone visiting Miami for the first time. Customer service helpful.l Box standard room. Staff very polite at all times. Not all chambermaids pay attention to detail when changing linen. Forget about taking a bath, plug hole didn't work.

"It's a good location."

3
20/10/2018

Good location, beach isn't far, good restaurants within walking distance. Traffic noise is pretty bad, rooms are warm. It needs work but a decent place to base camp. The cafe owner is amazing! Best burger, and breakfast you could ask for.

"Excellent Stay"

5
18/10/2018

It was an overall enjoyable experience at this hotel; but it was the staff that made it excellent. All of the staff were helpful and courteous but two particular individuals really went above and beyond to add to the stay. Tangela at the front desk was well informed, professional, and helpful with any and all inquiries. She made recommendations for activities and restaurants in the area and accommodated all my requests with a smile. Mabel, who operated the restaurant in the hotel was also a blessing during the stay. She is gracious and obliging, and cooks one hell of a breakfast. I love breakfast food, and enjoy trying as many new restaurants as possible when traveling; and with that being said I ate at her restaurant every day during my four day stay. If you want a phenomenal breakfast, at a solid price, GO; I will be going back when I return. Outside of all of that, the room was clean and comfortable, hotel was conveniently located, and the sun was shining.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for such kind remarks regarding your recent stay. It is always great to know our efforts and performance was very effective and appreciated. We look forward to seeing you again. have a wonderfull stay

"relaxed"

5
17/10/2018

very clean and comfortable room, nice pool, tasty food in the restaurant; The front desk staff is very professional and friendly with great tips on where to go eat. Walking distance to shopping. Very peaceful and quiet stay

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to let us know were doing everything we can to help you enjoy your stay. You know we are always available for anything you may need!

"Birthday Celebration 2018"

5
15/10/2018

Great hotel and service. We got in at 2am and needed the rest. The beds we comfortable and if you love to shower in hot water as I do, this is the best place. Breakfast was private but there are several restaurants in the area for great brunch.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write about your stay with us!

"The BAR & Cafe"

4
08/10/2018

Very warm hotel staff. Special mention to the extremely hospitable and hard-working lady who runs the cafe. It is always a pleasure to dine there. She is always forthcoming with meal suggestions. The front desk and house-keeping staff are amiable and do their best to make stay better. Well located. BW should allow points earning (reduced as it may be) from all channels of sale. Thanks

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for such kind remarks regarding your recent stay. It is always great to know our efforts and performance was very effective and appreciated. We look forward to seeing you again the next time you are in Miami.

"OK hotel with free parking"

3
06/10/2018

The hotel location is good and its has free parking and laundry service also they have safe box in the room .. the carpet of the room need cleaning or replacement, I had to walk with socks all the time ,

"Great Service!"

5
05/10/2018

After having had an absolute terrible flight, I arrived here and it was a relief to finally have some amazing service!! Tangela was absolutely amazing and made sure all my needs were met. She went above and beyond to help me. I would definitely recommend a stay here. service is great.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for such kind words regarding our hotel. I am very happy you were satisfied with your accommodations and hope to see you again on your visit to North Miami. Thank you!

"Thumbs up"

5
28/09/2018

Every time I check in its a great experience. For some reason I always check in when Tangela is working, she's very helpful and accomidating which is a breath of fresh air. Coustomer service is very important, they are the first people you see and hear when utilizing any company's services. Best western gets a thumbs up.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking time to write such a wonderful review. Your comments serve as an inspiration to all our staff to continue in their good efforts. We do look forward to your return the next time you are in our area. Thank you

"One of the best hotels I've stayed in"

5
28/09/2018

I will definitely be coming back to stay at this hotel when I come and visit my daughter at college. Staff was extremely friendly; and the hotel room was just what I expected. Thank you for the pleasant stay.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for your kind words, We hope to see you soon.

"The on site restuaratnt is great!"

4
20/09/2018

The on site restaurant is really good. The food tastes great and the prices are very affordable. The hotel staff is nice and professional. Anabel at the restaurant was especially kind to us during our visit.

"The Resaurant in the Hotel"

5
10/09/2018

I couldn't tell you how amazing the food was!! From the friendly service to the amazing food it was exceptional. I wouldn't even go next door to Denny's... it's not worth it. The food and service was above and beyond. Thank u!!!

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for giving us a rating of five star and also letting us know how much you enjoyed your stay along with the restaurant, again thank you hope to see you soon!

"Nice people"

5
05/09/2018

The hotel room I found spotless. The house keeper of my area was excellent ,She was very attentive to the needs of the room and always had a million dollar smile to great me in the morning. Marcia front desk is very helpful with all my questions about directions and would go the whole nine yards to show me how to get to places in area that would be helpful for what I needed to do. She step outside in front of lobby door to direct me by pointing out things since I am a disabled veteran I needed to be pointed in write directions and have land marks so I would not get lost. Then she would write the directions on paper in case I forgot my land marks. This is excellent service for me as a senior and disable veteran. In my experience in staying at hotels I rate this 5 star and would recommend Best Western Hotel to my family and friends.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for such kind remarks regarding your recent stay. It is always great to know our efforts and performance was very effective and appreciated. We look forward to seeing you again the next time you are in Miami. will also inform Marcia what great of a job she is doing.

"A very nice hotel"

4
03/09/2018

The hotel was clean and was easy to get in and out of. The beds were amazingly comfortable. The remote control didn't work though. That sucked. There is a Denny's across the street so you can walk there for breakfast so that was very convenient.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
We really apologize for the issues concerning the remote control, in the future if you encounter any issues in your room please feel free to contact the front desk, We are here to assist you. Again we apologize for the inconvenience. Thank you for taking the time to write about your stay with us!

"Relax"

4
03/09/2018

simply relaxing throughout my stay . would definitely recommend too many people . room was excellent and it has a great home feeling . prices and promotions are phenomenally amazing . will come back again !

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for your kind words, We hope to see you soon.

"Best hotel"

5
30/08/2018

I came here for my son and daughters school and the hotel is really close to it there's a lot of places to go eat Mabel was and amazing person so was iris from front desk the pool was really nice as well

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write about your stay with us!

"My Most Recent Visit"

4
27/08/2018

As usual, my most recent visit at Best Western was quite pleasant. I called customer service and they were more than happy to help me with the reservation, and the rate was fair. The checking in was done expeditiously and the checking out was handled with great care. The room was well maintained and the place was quiet. Whenever I check in, I have a sense that I am home. I feel home because the people from the reception desk recognize me, and their professionalism is shown at all time and speaks volume about them.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking time to write such a wonderful review. Your comments serve as an inspiration to all our staff to continue in their good efforts. We do look forward to your return the next time you are in our area. Thank you

"Exactly stay."

5
25/08/2018

Everything was excellent, room was nice and tidy great location you have whole foods right across from the hotel you have a shopping center also across the street you have Ross TJ Max. Also can't forget to mention Joana and iris because both were outstanding.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write about your stay with us!

"Amazing Unforgettable Stay!"

5
21/08/2018

What can I say. This hotel is one of the best hotel so far I have stayed after long time. The rooms are adequate in size with all the amenities one could ask for. Rooms cleaned everyday with detail work with supervisor's observation to make sure not a little things left behind. Hallways are neat and clean, parking lot always clean and observed by a night time parking lot attendant (makes me feels safer for my car). The lobby looks mesmerizing after recent renovation. The staff...oh my god. Such an sweet, welcoming and caring folks from daytime to nighttime. I wonder where do they got trained from. Simona...the most charismatic supervisor who goes above and beyond to make sure my stay was pleasant. Not forgetting maintenance staff who works efficiently to make sure my little request get attended. I was first skeptical about having breakfast at attached diner, but the manager Mabel cooked what I asked for with love and care. Upon checkout I met Sandra Griffin, I believe she is the general manager of the hotel. What a charming lady with abundant smile and caring attitude which nowadays hardly one can see. I strongly recommend this hotel to all my families and friends.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking time to write such a wonderful review. Your comments serve as an inspiration to all our staff to continue in their good efforts. We do look forward to your return the next time you are in our area. Thank you

"Tangela is awesome!!!"

5
10/08/2018

I arrived very late to the hotel and was having trouble booking my room with hotels.com Tangela was awesome and made sure to book me the room I wanted and even checked up on me once I was inside the room to make sure everything was fine. She is definitely an asset to your team and I will keep coming to this establishment!!! Best Regards, Drew Todd

"I definitely plan on staying here again!"

4
06/08/2018

I was in Miami for medical reasons, and this hotel was a gem in the rough. I think everyone universally hates having to be away from home because of medical reasons. But this hotel makes your struggles easier to deal with. I was in a handicapped room, and the shower had lots of assistance bars that helped me feel stable. My only suggestion would be for the hotel to have tub mats/grips. The floor of the tub was quite slippery and I wouldn't have felt safe without the assistance bars. The staff was incredibly kind and helpful during my trip. I wish I could remember everyone's names! The location of the hotel is wonderful. There are several restaurants and shops within walking distance. It's a safe area to walk around, and it's not an overly noisy area. Also... their free coffee is addictive.?? I would recommend this hotel to anyone who needs to stay here for medical reasons. And it's definitely a nice area if you want to have a mini vacay without a rental car! I'm from overseas and it helped having so many stores and restaurants around. Every staff member that I came across was absolutely genuine and always willing to help in any way that they could. If I need to stay in Miami again any time soon, I will be staying here! Thank you to all the staff members who helped my Mom and I feel comfortable during our stay.??

"Stay"

5
04/08/2018

The restaurant lady was very nice and helpful the food is really good. the girls from the front desk as well both Joana and Iris where great.. they have a big nice pool and kid pool aswell the hotel looks very clean

"I was very satisfied"

5
02/08/2018

It's very clean great employees staff. Very friendly everything was very clean good room service. I would come back and visit this hotel again I felt like a was home. The front desk associate by the name of tangela was very helpful. She went above and beyond to make us comfortable

"Great hotel and customer service"

5
02/08/2018

Great stay!.Plenty of parking. Nice pool. Fitness center could be better but adequate. Close to restaurants, groceries, bus line, etc. All the staff members were very friendly and helpful but I remember Simona going out of her way to provide excellent customer service!

"Driver"

5
31/07/2018

Tangela and the rest of the staff were very professional and helpful. This makes your stay much more enjoyable! The hotel was clean and up to date. I would recommend this hotel for a nice peaceful vacation or visit.

"The best hotel that I would like to keep for myself"

5
27/07/2018

This is our favorite hotel when we vacation in Miami. Close to the beach, shopping malls, and the night life. They have ample parking space, and the nigh-time guard. You got to have a car to be able to visit all the key places in the city. Once you have a car, 2 miles from the beach on a straight highway is a great advantage over other hotels that charge a premium. We enjoyed ordering in-room breakfast from the Restaurant. The food is delicious. Mabel does a great job!

"Great!"

5
20/07/2018

This hotel was great in all aspects, however, to give it a fantastic or excellent rating I would have liked it a lot better if a complimentary was included for hotel guests. The rate fluctuated quite a bit.

"Very Pleasant Stay"

5
19/07/2018

Staff was very friendly and really helpful. Totally went out of their way to help me with a reservation I made through an outside provider. Facility, rooms and pool were very clean, and all staff was very friendly. Definitely recommend staying at this location and will come back when I'm in the area. Thank you for the welcoming stay.

"Good hotel"

5
15/07/2018

Good location great staff loved the pool at night looked very clean front desk girls are excellent I can only remember Irish she was very nice and helpful, there also a lot of things to do in that location everything is nearby.

"lovely hotel"

5
14/07/2018

I had a very good stay at the best western and the front desk employees are very helpful and extremely nice. I love to be back here I haven't been for a year and I love what they did with the hotel or what I call my 2 home. thanks for always being nice see you next year... also a big thanks to Amanda & Iris :)

"Awesome Customer Service"

5
10/07/2018

We will definitely come back to this Hotel and the Anabel Restaurant connected to the hotel is AMAZING!!! From the breakfast to the best burger & fries I've tasted!!!! Everyone was so friendly and security was out every night we stayed here to check the pool area and gates (good job) Housekeeping was also great!!

"Good Hotel"

4
09/07/2018

Close to everything, food shops and the beaches. Plenty of parking spaces, a bit noisy since is on a main road.Friendly staff.. Rooms are nice nothing out of this world but they are clean.Prices are on line with most hotels in the same area.

"Perfect Place to stay in Miami ! ! !"

5
04/07/2018

Best place to stay in Miami , everything around. All attendants are very receptive and attentive. Miss Marcia help us with everything we need. Awesome food and good lobby. I Highly recommend this Hotel.

"Awesome Place to Stay in Miami!"

5
23/06/2018

I Highly Recommend this hotel for anyone traveling to Miami! I stayed here for 3 weeks while doing a TDY in Miami and was pleasantly surprised by the professional and courteous staff that I encountered! They made the difference in my stay! Having been a Hilton Diamond Elite Member and a Marriott Gold Elite Member, my expectations are always high when staying at a hotel. This hotel didn't disappoint! The restaurant on site is a hidden gem that you will want to experience! Mabel and her staff provide for an amazing breakfast experience with some of the best food in Miami! I'm a huge breakfast person and had breakfast here every morning during my stay! Highly Recommended!

"Living my best life with the help of Tangela!"

5
11/06/2018

That moment you walk through the door and suddenly you are given a warm welcome as if you are literally being hugged... I feel like this each and every time I come to the Best Western Plus Windsor Inn North Miami establishment. Best customer service and the best experience ever!

"Miss Simona attended us at our check in, and as she all worker at the hotel were very atencious on everything we need"

5
08/06/2018

Very nice lobby and room, complimentary cofee, cld water and other amenities, very carefully with ther maintenance , close to shopping malls and shopping places, good parkiing lot and swiming poll it offered all we expected

"Mrs."

5
06/06/2018

This is a clean facility with friendly helpful staff. Marcia Braga directed me to go online for the best rates when I had to extend my stay a few days. Plenty of parking and a handy location for local shopping.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
We'll definitely be passing along your kind words with Marcia! We appreciate your kind word and feedback. See you soon!

"A SOGGY STAY"

2
31/05/2018

Stayed here while working for a week. The lobby was very nice and updated BUT our room always ALWAYS seemed damp! Although the room was clean the furniture was dated (total opposite from the lobby). The hotel was located by lots of food and shopping options which was a plus. There's a hotel bar and restaurant (I didn't try either but it was good to know they were available…...

"My stay"

4
25/05/2018

Staffers; Jenifer, Joana and Iris made my stay very delightful, they made my check-in process easy and fast. I did not have to spend a lot of time at the front desk. they were very knowledgeable and helpful. As for the bar and restaurant, they need a better drinks and food selection also better hours. Good location

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to write a review on us! We definitely take into consideration your suggestions as a guest you know what is best! We'll be sure to let the girls know they are doing a wonderful job at speedy check in and making our guests feel comfortable. We hope to see you soon for the next family vacation!

"Average stay"

2
21/05/2018

Room had odor and large wet spot on carpet. Took 15 minutes for hot water to come out of shower. Tubs were slippery and very dangerous. Food service was extremely slow. Staff was helpful, but could not correct problems I encountered.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm so sorry for the issues you encountered, and I apologize for not meeting your expectations, I assure you this is not a common situation. Hopefully you do decide to come back so we can show you who we really are, you will not regret it!

"Great experience"

5
20/05/2018

My stay has been great. Tangela who works at the front desk is awesome. Every morning during your stay she has a morning grab bag ready when I'm leaving the hotel for work and makes sure everything is good during my stay. She is very nice and it's something I really appreciate especially being so far away from my family while I'm working.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time a write such a wonderful review, I'll be sure to let Tangela know she made you stay extra special! See you soon!

"Most comfortable beds"

4
12/05/2018

The hotel stay was great, great location and comfortable beds. Only complaint, they make a photo copy of driver lic and credit card. The hotel is within walking distance to everything and the area is beautiful.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm so glad you enjoyed your stay with us. We do make a copy of those documents for incidentals only, we don't place a hold on your credit card at check-in like most hotels do. We want you to have access to your hard earned money for some Miami fun and shopping! Hopefully we get to see you soon!

"Excellent Review"

5
01/05/2018

I have always had a wonderful experience when I stay at Best Western. The staff is friendly, the room is clean and the convenience of the location are all a plus. I will definitely be back for my next trip.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to write a review about us. We will be expecting to see you again soon!

"North Miami Best Western"

3
25/04/2018

Hotel staff could not have been nicer. They were very friendly and helpful, and the little cafe attached to the hotel was great for breakfast. Rooms were very clean, but air conditioner unit was too close to the bed and blew on the person sleeping on that side of the bed.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm so glad you enjoyed your stay, we'll definitely take into consideration your feedback to better ourselves. We hope to see you again soon!

"Nice location"

4
23/04/2018

Stayed here for a few nights in April...wasn't sure what to expect. Other reviews were very good, so I took the chance. Very easy to find, as I had rented a car at the airport. Pleasantly surprised at the good location. It's an older property, that has been updated by Best Western. Staff at front desk were very nice, and the room was clean and comfortable. Pool area was very relaxing. Didn't eat at the little onsite restaurant, so can't say what that was like. Property is good for business travelers, families and couples. There is lots of shopping next door and across the street, with lots of places to eat within a short distance. I would stay here again the next time I'm in the area.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you much for taking some time to leave a review about your time with us. I'm glad you took a chance at something new, its always a pleasure when we get first-time guests because they always find a home away from home. i'll be sure to share you kind words about our staff and cleanliness as this motivates our team to keep up the good work.

"Not bad as my first time"

3
20/04/2018

The room were very clean with comfortable bed, thanks to some Haitians(room service) who did an extremely good job to make my four nights over there as comfortable as possible. Also the tv is not good. If you're going there for business were you gonna need good internet (Wi-Fi) i would say be prepared on all my four nights I've stayed there the internet keeps on disconnected.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write a review about us, I'll definitely be letting our staff members know they did a great job at keeping you happy. We really appreciate your feedback since you as a guest know exactly how we can better ourselves and better your experience every time. Until next time!

"Miami getway"

5
15/04/2018

A nice surprise. Nice clean hotel with a very friendly staff. Great location, walking distance to several places, including Wholefoods, (right across the street). Overall very satisfied, will be returning and would definitely recommend.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to leave such a nice review. We definitely be waiting for you return to Miami. Thanks again for the recommendation!

"Great service"

5
12/04/2018

I had an employer by the name of Tangela who was helping me because when I got to Florida my sleeping arrangements had gotten changed due to bad service at another place. She was very understanding and made sure I was comfortable. Thank you for your service!

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Great to hear our special Tangela was able to help you after the bad experience you had before arriving to our hotel. I'll be sure to pass along you kind words with her. We be expecting to see you soon! Until next time!

"great location and value hotel"

4
10/04/2018

Great location; rooms are ok. The AC needs work. The staff was great. The security officer was professional and friendly. For some reason, it does not show up properly when you call Uber or Lyft, so contact your driver and let them know where you are.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm glad to know our staff is doing a great job at keeping our guest happy and safe. Uber and Lfyt use your location maybe try turning on the location on your mobile device to see if your pick up location is a little more accurate. Hope to see you soon!

"10 day stay"

5
10/04/2018

A really lovely hotel with friendly staff great facilities, swimming pool, and near shops including a free carpark and good wifi. This hotel is ideal for various activities, near the beaches shopping centres but in a pretty quiet part of town. The decor is slightly dated but aprt from that a great place to stay for holidays or business

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to write a review on your experience with us. I'm glad you enjoyed the hotels facilities. We are always working on our appearance and making small upgrades so hopefully when you come back you'll notice our changes! Thank you again! Until next time!

"Visit to Miami"

5
07/04/2018

Hi!! I was in this hotel last week. It's a nice hotel, next door to Wall Foods which is great :D. The bedroom was nice, but the space in the bathroom for the girls stuff as body cream, face cream, etc.. is a bit small; but besides that everything was fine. Cleaning was good and everyone at the reception were very nice, all of them, the italian girl, the man who speaks a bit of portuguese??and Iris and Amanda??sorry, I can't remember the name of the italian girl and the man who speaks Portuguese. They have helped always when I asked for advice. Iris and Amanda even helped with the app Lyft, thank youuu????and besides that I loved being in Miami??????

"My Recent Stay at BW"

4
06/04/2018

My stay at BW was good. I look forward to my next visit. My only regret was that I had a twenty dollar promotional gift card and it was expired. I wish that I could have used it. I would like to upgrade my membership with BW. I really want to become a regular.

"Service"

5
03/04/2018

I had a great experience here, Tangela was working at the front desk and she was so nice and helpful she made sure that we were so comfortable and if we need anything she was one help away. The service that was given was outstanding.

"Tangela is the best!"

5
02/04/2018

At 3 am I was looking for a hotel Easter/spring break weekend and all hotels near MIA airport were completely sold out. I came across Best Western Plus Windsor Inn and talked to Tangela who was very nice. She reassured me that she would take care of me if I drove there and she's a woman of her word. I was checked in and in my clean and comfortable room in less than 10 mins. Shortly after arriving, she called to ask if my room was satisfactory and if I needed anything. I would definitely stay there again thanks to Tangela!

"The worst hotel we've ever stayed"

1
02/04/2018

Last week, we stayed in the hotel. The beds were horrible, the carpet had an unpleasant smell and when we went to complain that we could not sleep a single minute for the inconvenience, the attendees were with a very bad character and they did not solve anything. It was really a very bad experience from beginning to end. I do not recommend it at all

"Great!!"

5
02/04/2018

The staff was great Tangela the front desk lady was so helpful and very friendly!! The rooms were very clean and I like how they have a fridge and microwave!! I definitely will be staying here again !!!

"Ricky Williams "

5
21/03/2018

Tangela was very professional and made me feel like I was at home and comfortable. Will gladly come back to visit this hotel again in the near future. I will recommend to all my business associate for their stay in miami.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to write a review about our hotel, or your home away from home. I'll share your kinds words with Tangela, I'm sure she'll be happy to know she's doing a great job at keeping our guests happy. We'll be expecting you back soon.

"Great value in North Miami, Bal Harbour area"

5
16/03/2018

My wife and I spent two weeks in the Miami area, first at South Beach then we moved to North Miami area, staying at the Best Western Windsor Inn. The staff were very friendly and helpful, and made our stay very easy. The rooms were very clean, beds and linens very comfortable. It's a great location to access North Beach area and Bal Harbour. Wifi and parking included, great value here!

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Wonderful! I'm so glad you liked our amenities and location. Our staff members work very hard to keep everything in working order and as tidy as can be. I'll be sure to pass on your kind words with our staff to reassure them we are doing exactly what we strive for, to have each of our guest happy! Hopefully we get to see you again soon when you are back in town!

"Tangela Johnson"

5
12/03/2018

Tangela is awesome and very helpful. She help accommodate my friends and I with ease. We needed extra sheets and pillows and she grabbed them for us without hesitation. She truly made our stay a better one.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to share your kind words with us. I'll be sure to let Tangela know how pleased you were with her service. She truly is a great person and her energy is contagious. We hope to see you soon!

"TANGALA WAS AWESOME"

5
10/03/2018

Tangala Gave me the best customer service experience ever!! Made me feel welcomed and at home gave me waters after booking my room and made sure we had somewhere to sleep for spring break! She rock! 10/10

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to leave such a nice review about us and I'm especially glad that Tangela did a great job at making you feel at home, we always strive for excellence. I'll be sure to pass on your kind words with her! See you next time you are in Miami!

"amazing"

5
09/03/2018

from first arriving to your hotel until we departed, it was one of the best experiences at a hotel ever. if there were any needs they were met by your staff. the location and availability to local attractions was amazing.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Wonderful! I'm so glad to hear you enjoyed your stay and we met your expectations! Whenever you are back in Miami we expect to be seeing you once again in your new home away from home!

"Amazing"

5
08/03/2018

Great service, very clean! Mabel in cafe was incredible. Cafe onsite with Great food at great prices with personalized service. Would recommend highly. Hotel has parking lot with 24 hour security. Felt safe here being just 2 woman. Great pool area with comfy chairs.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm glad to hear we met you expectations. When you go on a vacation you want a clean hotel along with friendly faces. Thank you for taking the time to write such a nice review, and I'm glad to know we have a new frequent guest. I will pass on your kind words to Mabel.

"Property is ok, staff excellent, great restaurant"

4
07/03/2018

The location is convenient but the property could use some maintenance. The rooms are decent but there are cosmetic issues that definitely could be better for a Best Western plus location. Rooms are small. Bed was comfortable, linens were clean. Jennifer the front desk supervisor was exceptionally friendly, very accommodating and helpful. Mabel from the Mabel Restaurant in the hotel is the sweetest lady ever. Restaurant was super clean and everything is cooked to order. Very good food, reasonable prices A+.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much we really take into consideration all of your observations, we always try to keep each of our guests happy and who better to tell us how to do that then our own guest. I'm glad I was able to help you during your stay it truly is my pleasure! I'll be sharing your kind words with Mabel. See you next time you are here in Miami! Best Wishes!

"Customer service lacking!!!!!"

1
05/03/2018

The room was fine the cleaning crew and staff were nice. But sadly I left a very expensive sweater in the room. We were an hour away when I went to reach for it and it was in not in the car. I called the hotel. I was told, after spending 6 nights there at the tune of not quite 2 grand they could not help me. I could have UPS ship them a box with a return label and they would then ship it to me. I called UPS. This was an extremely expensive option. The clerk at UPS said they can just put it in a box and we can pick it up with u already paying for the shipping label, Great I thought! Called the hotel back... answer still NO. We don't ship to clients. Over the years since I travel a lot I have left things in hotel rooms. Every hotel except this one was extremely helpful in returning my things. I would not recommend this hotel to anyone.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm so sorry about this misunderstanding! I appreciate you bring this to our attention so we can work on our communication throughout the front desk staff. It was nice to speak to you so I could resolve this issue. I'm especially happy that you are satisfied with the out come and you will be visiting us soon!

"A great hotel in North Miami"

5
04/03/2018

My experience at the Best Western Plus Windsor Inn was great. The staff are wonderful and were very helpful with anything I needed, and the rooms were very clean and comfortable. The on site restaurant was great too. I highly recommend this hotel!

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking a moment out of your day to write such a nice review. We always do our best to accommodate and help each of our guest and I'm glad we did just that with you. See you soon.

""Must stay here""

5
04/03/2018

All receptionist are very attentive, rooms are fairly priced, close to shops, restaurants, beaches. The rooms are spacious, offered lots of amenities, best of all free parking, and coffee. Hotel overall cleanliness was a 10. I only wish they had a hot tub. I stay here every business trip I'm in town.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking some time out of your day to write such a nice review! I'm glad you enjoyed our amenities and free parking. We will consider the hot tub idea, even though our Miami heat can warm up anyone. I will definitely pass on your kind words with our staff! We always aim to keep all our guest happy and I'm glad we did just that. See you when you come back in town.

"Hidden Surprises"

4
27/02/2018

The hotel is very nice and the attached diner too. PROs: Good position Easy parking - no extra charge Reasonably priced The most wonderful, friendly and helpful staff imaginable - every single one of them. That alone is truly FIVE Star. Even the guests all seem friendly. Very good room standard in its class Good wifi throughout (free) Better than I expected The attached diner (Mabel's) was really outstanding. Wonderful breakfast, attentive personal service, she bends over backwards to get you what you want. Extremely reasonably priced. Made a HUGE addition to the enjoyment of our stay. CONs: The most horrendous noise from hooting at the nearby junction. Nobody there understands the turn filter lights so they sit there and HOOOOOT!!! The most horrendous noise from sirens. Police cars, ambulances and fire trucks day and night, incapable of driving alone to an incident and utterly oblivious of the time of day or night. The owners might consider soundproofing the windows and balcony doors.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm so glad you enjoyed our hotel amenities and our wonderful staff, we always try our best to keep every single one of our guest happy. The hooting from the cars is inevitable here in Miami, traffic is no joke. We look forward to your return, and once again thank you from all of our staff!

"Clean the place please "

2
26/02/2018

Stayed here for one night and would not go back. The place is not very clean. The toilet looked like it had pee in it when I checked in or if that was not the case the water is yellow. The carpet was new a number of years ago but a it's in need of a solid cleaning. It's also not immediately clear where to park. There is a tiny lot up front so if you have a lot of luggage make certain you park there first, check in and then drive around to the back lot.

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
Dear Mr. Kukanza I am deeply sorry you have experienced a problem with your accommodation Also we wish you would have brought to our attention any issues (lack of cleanliness as you reported) you may have had during your stay, our staff would have been able to address the issue to make you happy and eventually change room. I can guarantee that our housekeeping staff make daily deeply cleaning, and rooms we rent at check in are clean and inspected by housekeeping supervisor. In front the hotel we have enough designed spaces to let guest unload and download their luggage and there is no need to struggle to get any parking space Wishing you nothing but the best.

"Great location next door to Whole Foods"

4
23/02/2018

There is really good parking that is free on site. The rooms were recently renovated and the beds slept very well. The location of the Whole foods next door made for a great place to get snacks and beverages.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking the time to write a review on us. We have been making little upgrades in our rooms so I'm glad to see you've noticed them and liked them. Having whole foods a few feet away is a great perk, you always have a healthy snack or a nice warm meal available.

"Great Experience"

4
19/02/2018

I stayed 3 nights(Sun-Wed) with my husband and 8 month old daughter. We had an enjoyable stay. The service was great... all the staff was eager to assist with smiling face, and our king room was clean and neat. The room service offered tasty options. The location of this hotel is convenient to shopping & eating. My only tidbit was it did not allow us to check in early(flight was early morning with an infant & check in was at 3pm) and the popcorn ceiling & walls is an eye sore. All in all we will be back to this hotel.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Glad to hear you will be back to visit us we look forward to your return. Thank you for taking the time to write a review about your stay here since it helps our other potential guest get a little insight of where they will be staying. Our check in time is at 3, we usually do have early check in but on very busy days like the weekend it can be a little harder for our housekeepers to get us rooms early since we have to wait for our departing guest to leave at 11, and some of our guest need a later check out. Our housekeepers pay very close attention to small details to make sure each room is as perfect as can be, and that does take time. Once again thank you, see you soon.

"TANGELA, TANGELA, TANGELA ????"

5
17/02/2018

I must say that I don't usually write reviews , I'm usually a complainer but I've been frequenting this particular location for 2 1/2 years now . and it is because of the night auditor and front desk person Tangela that I continue to patronize this best Western in particular she is always lovely and pleasant and makes me feel at home away from home. maybe about three months ago I was about to discontinue patronizing this location ( the day time desk New young lady was extremely rude) it is only due to her warm and friendly demeanor that I decided to continue To spend money with this brand as a whole please don't ever allow her to leave because I will too. I hope anyone who is has the opportunity to make her acquaintances . Enjoy your stay

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking a moment to write a review on us. I will make sure to share your true and kind words with our beloved Tangela. I apologize for any incident that may have occurred where you felt our staff did not provide excellent service but we are always trying our best to keep each of our guest happy. I'm so glad you are back and I was able to see you again! Best Wishes, Jennifer Hernandez

"good Place to spend a few days"

4
07/02/2018

Good rooms and room service, the room was a good size, comfortable and well maintained. Prices reasonable for February in Miami. Omabel in the restaraunt is efficient, very pleasant, and helpful. There are good places to have a snack or dinner within walking distance

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for taking a moment to write such pleasant words about our hotel! I'll be sure to pass on your kind words with mabel. See you soon!

"Wonderful Hotel "

5
06/02/2018

What Can I speak it about hotel ? Best Western is wonderful! - Great Service - Wonderful view - Bedroom always clean and organized - Restroom always clean and organized - Toilet always changed - Hotel is very beautiful - Hotel is very nice - Great Localization - Free Wi-Fi - Towels for the beach always available I indicate the Best Western Plus Windsor Inn to everybody. Congratulations Best Western, really great service and thank you so much

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you so much for your sharing your kind words with us. We always appreciate your positive feedback it keeps our staff motivated to keep doing a great job! Hopefully we get the joy to see you again soon!

"Saved the Day"

5
29/01/2018

It was 3 AM-walking in, and this was a last minute confirmation. Tangela was welcoming, calm and put me at ease. I planned on staying only one night but ended up staying for six. My son loved that it was clean, happy and very comfortable. The rooms are kept very neat and comfortable. I would recommend this location to anyone traveling to North Miami. The location is central to everything. Traveling with a youngster made this experience better because he felt safe here.

B W, other at Best Western Plus Windsor Inn, responded to this review
Great to hear that even in the rush of getting a room last minute our Tangela was able to help you, at that time of night the only thing anyone would want is a nice comfortable bed. It gives me even more pleasure to know you decide to stay with us even longer then you initially expected that means our whole team did a good job our housekeeping, maintenance, parking lot attendants, and of course our front desk receptionists. Thank you for taking the time to write such a wonderful review I'm sure we'll be seeing you next time your in town.

"Great pre-cruise stay."

5
27/01/2018

We have stayed twice using the hotel as a two day stay before our cruise. In October we met Jennifer and in January we got to meet Cindy and see Jennifer again. They were wonderful. Any questions were taken care of. We had no issues with anything at the hotel. The pool is a nice place to relax. The rooms were spotless with everything a guest would need. Both times Jennifer arranged for a taxi to take us to the Port of Miami. The Room Cafe off the lobby had hot and delicious breakfast. Dinners were also well prepared and hot. The owner Mabel makes you feel at home. My wife even got a hug when we returned in January. We are looking forward to retuning in October and again in December. We do many trips where we stay in hotels and this hotel is the best because of ALL the staff.

B W, other at Best Western Plus Windsor Inn, responded to this review
It truly is a pleasure when we get to see you as well! We work really hard to keep our guest happy. I'm glad to know we are doing just that, we'll be expecting you in October. As always if there is anything you may need let us know we will do everything in our power to make your trip as best as an be. With much love from our entire staff, see you soon.

"B-day weekend getaway"

4
09/01/2018

Had a great stay, the staff was very nice, and helpful...... no matter how late in the evening we left our room, we always came back to a made bed and clean linen??...... the front desk lady name tangela... always greeted us with not only a smile but a very helpful n pleasant attitude..... We would definitely stay again Oh yeah room service is a must..... great great food......always delivered hot/ fresh to order but also with a smiling and friendly face...

B W, other at Best Western Plus Windsor Inn, responded to this review
Wonderful! I'm happy you enjoyed our hotel and our staff was able to help you. You were a quick drive to South Beach, Wynwood, Hollywood anything you could want to enjoy a birthday but coming back to rest at a quiet room must've been nice. I'm very pleased to know Tangela made a positive impact on your stay I'll be sure to let her know. Until next time!

"Overall Excellent services"

5
06/01/2018

I have been received at this Best Western Hotel very Kind during this very cold Holiday season here in Miami, Florida. The front desk staff and Housekeeping services excellent. I would recommend to all my friends..Overall very clean and friendly staff.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm glad you enjoyed you stay here with us. I'll make sure to let housekeeping and all of the front desk staff know we are doing a good job at keeping our guest happy and our hotel clean. Hopefully we see you again without the cold so you can enjoy our pool and beaches.

"Good stay overall"

4
05/01/2018

Amanda at the front desk was great! Very helpful. IT is a very good location but still a little expensive. I would stay there again. This is the third time I have stayed there. I would stay again. I recommend it.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
In Miami the tourism is always booming, especially during winter when our cold is 65 degrees compared to being below 15 degrees up north, the rate does get influenced by that but since we have the free parking and don't charge any additional fees its a decent price for this time of year compared to other hotels. I'll be sure to let Amanda know she's doing a great job. See you soon!!

"Excellent stay "

5
03/01/2018

Excellent stay! Love the location to this hotel, you have whole foods right across the street, also not far away from the beach. check in was fast and easy thanks to the ladies at the front desk Iris & Joana. They were every helpful with any questions I had. The rooms were nice and clean bed was comfortable. Definitely will come back again

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Great to hear Iris and Joana were able to answer your questions. We always try to keep our guest happy and treat you like family! I will pass your kind words on to them! We really appreciate your feed back!

"Pleasant stay"

5
27/12/2017

Since the moment I stepped in the hotel, I was greeted with a great smile by the person was at front desk, I believe her name is Simon (sorry if i misspelled her name), i had a very quick check in and also if i stayed one night i really had a pleasant stay. I really appreciated kindness, cleanliness and position of the hotel, and surely i would stay again in the future

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Aww! It really means a lot when our guest have kind words to say about us. Our goal is to keep everyone happy! I'll be sure to let Simona know she's doing a great job. See you soon!

"Good location"

4
26/12/2017

Very clean property. Modern, comfortable rooms, good location. Grocery, drug store, bus, bank restaurants all nearby. Security at parking area a plus. Excellent location for business or family stays. Did not use the gym, but it looked clean and well-maintained. Pool area great for relaxation.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
I'm glad youre pleased with the cleanliness of our hotel and our location. I'll make sure to let our parking lot attendants know they are doing a good job and making our guest feel safe.

"Jewel in North Miami"

5
21/12/2017

This property is quiet and clean- Outside is the hustle and bustle of the neighborhood with its strip malls and easy to find Restaurants and shops. Staff is friendly, professional. Front Desk does not know what the word no means ( as in too bad NO can do for you). Everyone is happy at what they are tasked to do and that is evident by the genuine greetings they all give. Treated like family here.

"Second Visit and I am still inpressed"

4
19/12/2017

I stayed here to bring my daughter to university back in 2014 and I was impressed then. Fast forward 3 years and I see the place is still beautiful, still clean and even more environmentally friendly. I am huge on sustainability and when I see others are as conscious as I am, it really makes me proud. Other hotels, get your act together and follow suit. The world is all about organic, natural resources and environmental best practices. Kudos Best Western Windsor Place......your guests are watching!

"AVOID"

1
18/12/2017

1st, gave us a pass key into an occupied room,=- into which I walk, surprising its sleeping occupants. 2nd, then assigned us to a room which overwhelmingly stank of mildew. 3rd, moved us to a room which only slightly stank of mildew, and that has a doorway, the frame of which had been painted too much. Thus, I had to literally shoulder open the door to enter - each time. 4th, they closed off the 100-space parking lot, forcing serious competition for street parking.

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are trying to provide a better quality to all guests, repaiting rooms doors and remaking parking asphalt. Hope you consider to stay with us again.

"A pleasant overnighter"

4
15/12/2017

Read some reviews and chose this property as it seemed to fit the bill. Decent price and highly recommend. The only downside is that there is no breakfast included but there is a coffee shop. They are located on a busy intersection and easily passed by. Traffic here borders on the unbelievable. The hotel itself is very clean inside and out. Pool area is nice but nothing like a beach resort. The staff is very nice here, friendly and helpful. I have no problem in recommending it to others. We just needed an overnighter before heading to the port.

"will continue to return"

4
08/12/2017

Location, location, location! I find it extremely convenient to be so close to my seminar local, especially with a Whole Foods within walking distance for quick & easy meals after a long day! I appreciate the parking lot security, especially with the early hours I keep. Staff has always been top-notch, friendly & super accommodating! That's why I'm a repeat customer :) Suggestion: update mattresses, or flip 'em (last couple have had a bit of a "sink hole" feel, specifically nightstand side).

"Poorly performing hotel "

2
07/12/2017

This hotel did not meet the standards that I usually experienced at other BW plus hotels. The carpet was in terrible condition, both in our room and in the hallway. It was worn out, stained and had a bad chemical smell. The air conditioner in the room was too loud.

"Leisure"

5
29/11/2017

The front desk staff welcomed me immediately. In particular, Cindy at the front desk was extremely helpful with directions to various locations. I had requested a quiet room, and it was perfect. My room was extraordinarily clean and comfortable. The housekeeping staff is Exceptional! The entire staff was friendly and polite. I highly recommend this hotel!

B W, Jennifer Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for your kind words I will make sure to pass this on to Cindy and the rest of our staff. We appreciate the 5 star rating!

"Good experience."

5
26/11/2017

Nice hotel, helpful & friendly staff, nice rooms + amenities. We've stayed at other hotels in the area and this one is much better. Only thing I would have appreciated was a continental breakfast included. Otherwise, has coffee, cocoa and tea. In room coffee pot too and fridge and microwave. Pool and workout room too. Rooms are spacious and clean. Very nice!

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
We appreciate your feedback, I'm glad you enjoyed our hotels amenities. Keep in mind we do have a café on site as well as being walking distance from Whole foods, Dennys, Panera Bread, Ihop, Three Plams Restaurant just to name a few. We hope to see you soon!

"nice hotel"

5
22/11/2017

This was a nice hotel to stay, bed comfortable, clean room. mini fridge, large screen tv. Bathroom nice. Front desk quick and helpful at check in. Close to many great places to eat and drug store etc. Lots of parking.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to share you opinion on us. Were glad to have met your expectations. Hopefully we get to see you again when you are in Miami! Best Wishes, Jennifer Hernandez Front Desk Supervisor

"Excellent Hotel. I Found No Faults"

5
16/11/2017

We stayed at this hotel for 13 nights. Nov 2-15, My partner and I had a fantastic time. CINDY checked us in and she is very polite and professional. Our room is clean, Bedding clean and comfortable with fridge and microwave in the room. It was so clean, The cleanest hotel I have stayed at and I travel 3-4 times a year, Every year. The pool, Corridors and hotel grounds are kept up to standards at all times. Free hot drinks and lemon water are provided in the lobby area, And ice machines and vending machines are available too. The restaurant serves breakfast and other meals with a lovely lady who works there and deliver the orders to our room. The hotel is in a good location with restaurants across the street and buses near too. I would rate this hotel and all the staff 10 out of 10. JENNIFER and AWANDA checked us out and they are polite and professional too. A matter of fact everyone was so nice and put the guests first. My only regret is not staying there longer. Thank you all very much. We will be back.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
Amazing!! Coming from a guest who travels often and has seen many hotel it gives me great pleasure to know we met your standards of cleanliness and customer service. I will make sure to pass along your compliments to Cindy and Amanda and the rest of our team. Hopefully when you are back in Miami you come back to your home away from home!

"Guest"

5
13/11/2017

The Staff are friendly and helpful. Jennifer and others at the frontdesk knows their job verwell to satisfied the guests. We can count on the Room Maids. They also did a good job. We again had enjoyed our stay in this period.

B W, Front Desk Supervisor at Best Western Plus Windsor Inn, responded to this review
We are glad to have been able to make your stay as pleasurable as possible once again. Thank you for taking the time to let us know how we are doing. We'll be waiting for your return!

"Best Western"

3
12/11/2017

Nice hotel in Miami by ochilink from Jamaica representing real estate, Tax, Internet, outer net from the west where the cess is the best. Stay bless, get that money and keep up with the times. Overall it was a nice hotel not the best location for a rockstar though more like for people who on shopping vacation RAMONE Walker

"Football Weekend Stay"

3
09/11/2017

Stayed here for an NFL Football game. Hotel is reasonably priced. older hotel, needs some maintenance. Rooms are clean and staff is courteous and friendly. It is across the street from a Whole Foods Market and other stores. Not in an area to be walking at night, car is a must. Lots of restaurants and shopping only a short drive, 15 minutes from the Miami Dolphins Hard Rock Stadium.

"Good Location for N Miami"

4
27/10/2017

Very clean older hotel with a super friendly staff. This was a great location with a Whole Foods right across the street. It features a small fitness room and a nice pool and spa. Lobby has been upgraded. Rooms still feature "plaster style" textured walls and popcorn ceilings. Bedding is comfortable. Many hotels in this price point now feature free breakfast- this one did not.

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write a review of our property. Your satisfaction means a lot to us! : ) We working hard to improve and give to the guests in the future a superior experience.

"Stay for Dolphins game"

5
26/10/2017

This hotel was very conveniently located to Hard Rock Stadium for us. The price was appropriate for the location, and there are many restaurants and stores surrounding this location. The staff was very friendly and helpful. Was just disappointed that it was not a buffet breakfast that was included. Other than that, I recommend this hotel to be close enough for the games, and many points of interest that surround this hotel.

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write us such a lovely review. Your satisfaction means a lot to us! : ) We are so sorry to disappoint you for not having a breakfast buffet as our restaurant only serves a la carte items. Please come see us soon! Sincerely, Simona Castellano FOM

"Most Comfortable Stay"

5
26/10/2017

I had the most terrific time at this Best Western Hotel in Biscayne bay, Fla. The accommodations were excellent and especially the kind courtesy of the helpful staff. The night security staff was extra vigilant and I felt secure with my vehicle and property. It was a truly excellent operation that made my stay extra special. Thank you BW!

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
Dear V2373SArogerh, Thank you so much for taking the time to write a review of our property. We were thrilled to learn you have enjoyed your stay and will be sharing your kind words with our entire staff. We look forward to your return! Sincerely, Simona Castellano FOM

"Avoidable if you don't have a car"

3
25/10/2017

Very basic hotel with thorough upgrades called for. Swimming pool doesn't look very clean. Bathroom size is quite small. Though bed sheets and towels are clean. Good part is they have free parking which is one of the primary reason for me to book this hotel. Beware if you are looking for early check in then this is definitely not your Hotel. They are not OK before 3 PM even if rooms are empty. I had reached around 11 AM & requested for early check in but they told rooms are not ready though I can see lot of people are checking out. I am sure they had one room at least ready because I went in the middle of the week & no way hotel looks to be completely occupied. Primarily I had booked this hotel for Free Parking & they have a big parking lot. If you don't have a car definitely this is a hotel which easily you can skip for.

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
Dear anir2k, Thank you for the 3-star review. We were glad to hear you enjoyed our value-added, free parking as we all know it can be hard to find in Miami. We are terribly sorry we could not accommodate your request for an early check-in as of course, we would not want to check you into a dirty room! : ) Our staff needs the time to turn the rooms around, not only for your but for an entire group of new guests arriving every giving day. We always recommend purchasing the night before if you require an early check-in, that would guarantee you a room upon arrival. As centrally located as we are and offering free parking we are a very busy hotel. Again thank you for your review and safe travels, Respectfully, Simona Castellano

"Great Hotel"

5
24/10/2017

My mother and I stayed at Best Western from 10/14/2017 to 10/23/2017 because our air conditioner was being repaired. The rooms were clean . The Staff were great and very helpful. We didn't know how long we would be there when we checked in and the worked with us to make our stay great.

B W, Front Office Manager at Best Western Plus Windsor Inn, responded to this review
Thank you for taking the time to write us such a lovely review. Your satisfaction means a lot to us! : ) We were thrilled to learn you have enjoyed your stay and will be sharing your kind words with our entire staff.

"Great Location"

5
23/10/2017

Very nice location for North Miami and Jennifer was wonderful in accommodating a sudden change in our plans. Whole Foods nearby certainly a plus and nice adjacent restaurant. Room we were given was a bit tight but still clean and comfortable. Nice staff and walking distance to shopping plaza.

"Third time staying at this Hotel"

5
02/10/2017

I visited Miami 2 times and I choose this hotel. Last time was in 2016 and we had a beautiful experience. The room was clean and with all amenities. Beds are very confortable and the view is beautiful. You can feel very safe in here, and there is a great supermarket just crossing the street. I will come back this November again and definetely we choose you again.

"One of the best .."

5
02/10/2017

From the day I checked in until the sadly day I had to check out, this was one of the best hotel I stay at. Front desk have a super amazing nice service ( especially the trainee Amanda ) She is lovely and helpful.. can totally agree she choose a great job to work at. Housekeeping was friendly ( especially Bianca who went extra mile to make our stay enjoyable ) This hotel is across the street from Ross, BK, Denny's, T.J. Max, Walgreen's and walking distance to Wendy's, Ihop, CVS and much more. Since everything is nearby it makes your stay very easy, you don't even have to rent a car if you wanna do a cheap stay and use public transportation ( or Lyft/Uber) I really hope the hotel acknowledge the persons who was mention, cause I was really pleased with my stay and service. And for sure i'll come back to stay here when I come to Miami

"Excellent hotel"

5
13/09/2017

The hotel was very clean, the bed was the most comfortable bed I've ever slept in in a hotel. The staff was excellent. I needed to stay an extra day and the staff was able to keep in the same room. They were great at suggesting places to eat. I will stay there next time I am in Miami.

"Easiest check in ever"

5
09/09/2017

So much included for the price. We had a balcony looking over the pool that was beautiful. Lots of shops within easy walking distance. The microwave and mini fridge were clean and useful for our trip. The WiFi password was given out during the quickest check in I've ever experienced. Best part was its across the street from Johnson and Wales college where our daughter is.

"Great experience"

5
08/09/2017

The staff were extremely friendly, helpful and knowledge. The guest room was very clean and comfortable. The properly overall was lovely overall and in walking distance of restaurants and shopping centers.

"Very friendly staff"

4
04/09/2017

I was visiting and dropping my son off at a near by college. The location was very convenient from his school, shopping, and dining. It was a little dated giving the price but I would stay their again anyway.

"Excellent hotel, safe and wonderful staff"

5
03/09/2017

we came down her last month for orientation for my daughter and it is two minutes away from campus. we came back again and loved the staff just as much. The location to stores are great as well as close to many excellent restaurants. the restaurant on property is like eatingin your moms kitchen. s

"Much better than the last time it was being renovated my last visit and very noisey"

5
03/09/2017

My last visit was at best western in dolphin which was more affordable maybe because of location. This location was easy to find from where I was coming from. Overall I will book again in the near future.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Olivia G, Thank you for staying with us! We look forward to your next visit and thank you for your loyalty! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Best Best Western"

5
25/08/2017

We've stayed in a few Best Westerns over the years and this one is by far the nicest yet. Clean, well designed and very well run. Perfectly located in a happening area, with a host of amenities nearby: TJ Maxx, Whole Foods, Target, Cosco and a short drive down 123rd to Bal Harbour and the beach.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Glynn D, Thank you for sharing your experience! We are delighted to read you thoroughly enjoyed our location and look forward to your next visit! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"BW in North Miami has it going on"

5
22/08/2017

The staff was great Every single person I met ! This hotel is not one to ignore when traveling in Biscayne When thinking about BW , I go back to my childhood , a brand that is long standing with the reputation of a true leader in the hotel segment.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Joseph M K, Thank you so much for the highly esteemed recognition - We are thrilled you enjoyed your stay here at our North Miami location and greatly appreciate your lifetime loyalty to our Best Western brand! Looking forward to seeing you again, Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great stay"

5
22/08/2017

Everything was perfect, very clean and comfortable place, the hotel has pool, easy access to restaurants, whole food and others stores, staff was great my special thanks to Simona, she was very helpful during our stay...I would recommend this hotel

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear liveyourlife18, Thank you so very much for the recommendation - I will be sure to pass on your compliment to Simona as it is a pleasure knowing she helped above expectations! Thank you again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"perfect stay"

5
20/08/2017

this was a family trip and the location was excellent. We were close to shopping, food , beaches and even the balcony were perfect overlooking the pool and shopping, we were comfortable and satisfied with our stay here.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Muneshri R, Thank you so much for sharing your feedback - I am delighted to read you and your entire family had an excellent vacation here with us and look forward to your next getaway! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Fantastic stay!"

5
15/08/2017

Had a great stay at this hotel! Rooms were clean, pools were clean, elevator was quick. All the staff were very nice and helpful especially Tiffany, who left a wonderful hand written letter at our door. Location was a plus. Close to the beach and the mall. Will definitely stay there again!

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Mohini R, Thank you so much for staying with us! I will be sure to pass on your kind compliments to Tiffany and greatly appreciate the recognition - Looking forward to your next stay! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good staff"

4
15/08/2017

No early checkin. Had to wait until last minute Arrived at 14:00 and no early checkin... People waiting as well and we had to wait until 15:00 to checkin. The staff are very friendly thought, very receptive. I believe it is the hotel politics to not allow early checkin Everyday the hotel leaves a note in your room offering points in Exchange of a good review Id trade my points for a 1h early checkin

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear julianorcordeiro, I apologize we weren't able to check you in early. We can do early check in based on availability and hope you will return so we can have the chance to provide you one. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great value"

5
11/08/2017

Perfect location for us, near my son and his family. Attractive clean rooms. Friendly helpful staff. I would stay there again and recommend to others. Did not have any problems or complaints. Express checkout was easy and convenient.

"Amazing Hotel!"

5
06/08/2017

You can't beat this price for a hotel in North Miami! The hotel was very clean and the staff were very friendly. Parking is free and the hotel is located within walking distance for shopping and eating.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear dolmandk, Thank you very much for sharing your experience and highlighting the great price, especially considering the free parking and convenient location -We aim to provide the best experience and thank you for the recognition! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Location,Location."

5
04/08/2017

This hotel is right down the street from the Aventura Mall .Great Shopping and Restaurants.Close to the beach and I-95.Easy to get into and out of. Safe and quiet place to stay. There's a Whole Foods across the street.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear wes b, Thank you so much for taking the time to write this review and highlighting our great location and convenience! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Awesome Stay!"

5
01/08/2017

My stay was awesome! The rooms were spacious and clean. The employees were very friendly and polite. They were greeting us every time they saw us. They were also doing their best to accommodate us. We will definitively return to this hotel.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear jennifertL3580FF, Thank you so much for staying with us - We really appreciate the employee recognition and look forward to your return! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Best Western Stay in North Miami, Fl USA"

5
31/07/2017

Room was grate, no problems with anything. Pool was really nice surcharge for breakfast. lots of places to eat a short drive or just a short walk, they will give you directions. a relaxing time for two night stay. Howard

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear howardg845, Thank you so very much for taking the time to write this review Howard! We do have many nearby restaurants and things to do, and love recommending our favorites to our guests, I'm happy to read you were taken care of and had a relaxing time. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great Customer Satisfaction"

5
29/07/2017

This was an awesome experience. The stay was wonderful. The staff was very professional and friendly. I would definitely stay here again. The location is great. Very convenient to a lot of shopping and eating areas. And you don't have to drive.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear 126louisw, Thanks for staying with us - I am very happy to read you had an awesome experience here! And as you point out, a big plus is you don't have to drive as most know or come to realize the driving in Miami can be tricky. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Hotel is Dirty"

2
25/07/2017

The hotel is highly used and is dirty, it is not the normal quality of Best Western Plus. They leave a note on the pillow at check-in that if you give them a positive review they will reward you with 500 points, that is dishonest for people that rely on reviews.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Roger M, On behalf of our entire team, I would like to apologize for not exceeding your expectations and especially for bothering you with the note. It is meant to encourage feedback as we'd like to know what people like and even don't like so we can make sure we are providing the best accommodations - we feel you should be rewarded for taking the time to let us know as we started to realize how truly busy our guest's lives are to take some time for a survey. Reviews tell us what people truly think and from that we can improve as we strive for perfection. It is also meant to encourage enrollment as we find guests who love the accommodations and this lets them know how they can become closer to our brand. We appreciate your loyalty to our brand and wish you the best of luck in your future Best Western travels. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great overall experience "

5
21/07/2017

Very nice staff (very nice!!). Easy check-in. Room was nice sized, clean, comfortable beds, nice balcony, more than adequate air conditioning, nicely decorated. Pool was huge, clean, well maintained and secluded from the street (not other guests on their balcony). The elevators were fast! Many other hotels I've stayed had the slowest elevators (for only 4-5 floors!). Good location...close to bus line, whole foods market, plenty of parking, very safe. One problem with noisy neighbors but staff took care of that promptly. I will return to this hotel in the future.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear mrdayoh, Thank you so very much for staying with us and letting us know about your stay - I am so happy to read you enjoyed the accommodations and staff was nice and attentive, we certainly look forward to your return in the future! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Business and Family Vacation"

4
21/07/2017

Great stay. I traveled for Business and Family vacation. My wife enjoyed the gym and my kids enjoyed the pool while I was away and also the proximity to shopping centers and restaurants. Staff is very nice and friendly. I enjoyed talking to the security guard at in the parking lot and the reception staff.

"Just another motel"

4
20/07/2017

Came here with two friends. It's literally right on Biscayne, free parking. For $75/night, breakfast could have been included, but it's not. Lobby is being worked on. Temporary lobby is small but it works. Room was pretty clean. I haven't been in the pool yet but it seems nice and clean. I like the little porch. Got a double bed room. The beds are small and can't really fit two people each like they claim (although that wasn't necessary for us. Just FYI).

"Great Room"

5
18/07/2017

The hotel is near great convenient stores (Whole foods, walgreens, Vitamin World, etc) Walking distance. Our check in was conducted by Frances, her great smile and friendliness welcome us and provided us with a balcony room. Our overall experience was great. Only for a night as we had to hit the road but it was great! Thank you

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Luis D C, THANK YOU! I hope you have a safe road trip and see you again soon! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Couple days"

4
17/07/2017

Was very close to shops etc and I didn't have to do much driving. It was comfortable, nicely decorated and the pool was a treat. Enough floors to not be right next to people. The staff was wonderful!!

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear ladyq79, Thank you for staying with us and sharing your feedback! I'm happy you liked the décor and enjoyed the pool. I hope you will visit again soon to see the new and improved lobby appearance! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Nice and Cozy"

4
17/07/2017

The only problem I had: I forgot my pais of snickers in the room, after the checkout. When I called the hotel... they were not there anymore...But the hotel is nice, close to the beaches, malls, restaurants and supermarkets. Nice.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear renatab468, I am so sorry to hear about your sneakers! Rest assured we looked high and low and have documented the lost item so if they appear we will contact you. Though we are still keeping an eye open for them, I hope you find your shoes hiding in your luggage. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent Staff - Clean rooms"

4
10/07/2017

Every employee I encountered was friendly and courteous. Beds were very comfy and rooms were very clean. The lobby is being remodeled, so check-in is in a little room, but other than that, it was a nice place...Convenient shopping, Whole Foods next door, a few quick food options within walking distance.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Pamela K, Thank you for taking the time to share your experience! I hope you will return soon as we will be moving out of the meeting room and to our new and improved lobby very soon! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"4 day stay in Miami"

5
07/07/2017

The staff were very friendly and the room and bed were great. Hotel is in a great location. Close to I-95, downtown Miami, and North Miami. We would definitely stay there again. The king size bed was awsome.

"Best Western- North Miami"

5
05/07/2017

My overall experience was great. The hotel was on the cheaper end for the area but the hotel staff was extremely friendly. The rooms were clean and came with a patio, refrigerator, and microwave which was nice. Overall it was a great experience the only thing that could be better is the fitness center. It's a little out of date.

"Great hotel"

5
29/06/2017

Good location and great Property the hotel will be super nice once the renovations are complete. The rooms are nice now. The location to Miami is excellent. If you are looking for a hotel close to Johnson and Wales University this is great location to choose.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear 492eugener, Thank you so much for highlighting our unique location and short distance to JWU - We hope you'll visit again to see the transformation! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great Stay"

4
28/06/2017

The room was clean and the bed comfortable. It was conveniently located to restaurants, stores and freeway. The staff was great. Would definitely stay again. There was a restaurant attached and the food was good and reasonable priced.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear tiffanywN9010EK, I am very happy to read you enjoyed the accommodations and staff, as well as the convenient location! We have many local restaurant suggestions I hope you got to experience as I am thrilled to know you enjoyed our top recommendation being the onsite restaurant. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent service"

5
27/06/2017

Excellent service all the employees was super great. Always checking on you to see if you need anything. Always willing to help you. Excellent service. Will be going back again for thanksgiving. Excellent

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear chamainem2017, Thank you so much! We look forward to your return in November and your opinion of our new updated lobby area! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Miami"

4
26/06/2017

The staff was very friendly and went out of the way to make sure you were happy. I really liked the lady who checked me in. She took the time to call the room and make sure that it was comfortable and offered me anything that I needed. I would definitely stay in this hotel again when I travel to Miami. The location was also close to everything and every place we needed to go.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear P6671KWvincentr, Thank you for staying with us! I'm pleased to read your stay was better than expected and really appreciate you taking the time to let us know. I look forward to your next stay so you may see our new and improved lobby area! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent Customer Service/Hospitality"

5
12/06/2017

OMG!!! Tiffany was the front desk clerk when we checked in and she was very friendly & professional with our check-in process. When we woke up at 5am, there was a hand written personalized note under our door. We were literally blown away by the kindness that was shown by a staff member. However, when I left the hotel at 5:45am, there were grab-and-go bags on the counter and Tangela was very pleasant and accommodating to my needs. I was truly impressed by the hospitality of the employees that we encountered at this location. Customer services that are rendered in today's times are not very hospitable in businesses that I have encountered lately, but that is definitely not the case at this Best Western Plus location in North Miami, FL.

"Excellent Customer Service!!!!!"

5
11/06/2017

There are a few things I could say about our visit to Miami. We understood that the hotel is going through renovations...but the stay was WONDERFUL!!! WE definitely enjoyed the friendliness, the assistance and the kindness of your staff Tangela and Tiffany was exceptional!!!!!! Their service need's to be commended.

"Horrible Experience"

1
05/06/2017

Amenities advertised this as a beachfront hotel on Priceline, but was far from being near a beach.Dirty, smelly, and approached by a man not employed by hotel who followed my onto the elevator to my hotel room door who tried to "assist" me with my luggage for money. Front desk customer service was horrible, as well as room accommodations. I left and now disputing charges by the hotel that they refused to refund.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear watwil, We do not claim to be a beachfront property and I am investigating Priceline's advertising to correct this issue, thank you for bringing it to our attention. I sincerely apologize the location was not what you were expecting and have reached out to you by email to further assist personally. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good Location"

5
04/06/2017

The Location is great and opposite to this hotel is panera bread, Whole Food is next to this hotel. The Room was ok and try to get pool facing and top floor Clean, nice bathroom, fridge, microwave, balcony, good TV. Large swimming pool, coin laundry. Safe available at front desk. Cafeteria is good and reasonably priced. Large free parking area. there is one problem checkout is 11 am rest is perfect This is very close to haulover beach

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Maneesh12345, Thank you for sharing your likes and dislikes. Indeed most people prefer the room with 2 double beds as they all overlook the pool. Overall, I am happy to read you enjoyed your stay and thanks again for sharing! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Beds terrible"

2
04/06/2017

Woke up with a strong back pain. Mattresses are extremely old and way overdue. They are remodeling the hotel which is great but you must start with the rooms. It is a shame because we really like best westerns as a safe choice. This one is perfectly located and has plenty of potential. But change your mattresses for Gods Sake!!!!

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Thomas A, I'm terribly sorry to read of your back pain. We will definitely take your suggestion for new mattresses into consideration. Thank you for taking the time to share your feedback and I hope you'll return to see our improvement! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent"

5
26/05/2017

The service was perfect staff wonderful nice always smiling,the elevator is very fast.Love the area fully secure and you multiple store around you the view is beautiful,parking is very secured and quiet place.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear woodw460, Thank you for the short and sweet feedback summary! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"A good place to stay"

4
23/05/2017

Visiting Miami again in April 2018 for a Wedding. Will recommend other friends also to stay in this Hotel. Hope by that time your Restaurant and Bar will be ready. (Now it is on renovation.). I love the location also.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear samkI4249NF, Thank you so much! We should have the renovation completed in just a few months and look forward to your return to see the improvement! See you next year, Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great hotel for price"

5
19/05/2017

It's not an elegant hotel, but the amenities are great and the staff couldn't have been nicer and more attentive. It's in a safe part of town and they don't try to get you with extra fees. Everything is included.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear lukedX1780IW, Thank you for staying with us - We hope you'll visit us again when the lobby renovations are done and see the improvement! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Family death"

4
15/05/2017

Good service for the price. The hotel is well located with many stores around, very accessible on US 1. The only obstacle is the entrance too narrow. I would recommend it to anyone in need of a good place for a good price

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear jeantH6198ZX, Thank you for taking the time to review us! We are renovating our lobby area and should have a bigger entrance in the near future. I hope you'll visit again and thank you very much again for the recommendation! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great stay"

5
08/05/2017

We had a 3 night stay here, the staff are more than welcoming and very helpful. The rooms are clean and the bed very comfy, the decor could do with a change (green and brown!) but all over great value for the money. The location was great and not noisy, few local shops and restaurants (whole foods great for breakfast and snacks, Anthony's coal fired pizza and Ricky's Thai food were amazing and all in a very short walking distance) we used Uber a lot, uber to bel harbour then 'rented' a citi bike and cycled along side the beach all the way to south beach and along the harbour with all the massive houses and boats, great day out (back to the hotel then Ricky's Thai for dinner) Also took a uber to Dolphin mall which is an outlet shopping centre were we got some great bargains (again back to the hotel then to Anthony coal pizza) Had a fantastic stay and would recommend it 100%

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear emiseven36, Wow, what an experience! Thank you so much for sharing! We are delighted you enjoyed the hotel and Miami area, and really appreciate the décor suggestion. I hope you'll come stay again, especially after this summer when the lobby renovations are due to be finished. Thank you again and we hope to see you soon! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"April Stay"

5
04/05/2017

This Best Western is a terrific hotel. Very clean, beds are very comfortable. Wifi is great, pool area is great, staff is wonderful. Had a great quick overnight stay here. They are extremely accommodating in every way imaginable. Would recommend it highly!

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear Mary D, Thank you so much! We are so grateful to have wonderful guests like you to appreciate everything we do. Again thank you so much for the recommendation and we look forward to your return! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"EXCELLENT STAY, AS USUAL"

5
01/05/2017

Have stayed at this Hotel, two time now in the last couple of years, and had a wonderful experience both times. Clean and comfortable rooms with excellent bedding for a good nites rest after a great time on the beach. Very quite and never heard anyone in other rooms and was there for six nites. The staff was always very friendly and the maids were just as pleasant. Would definitely recommend this hotel for anyone visiting the area. The traffic can be disturbing, but after all, this is Miami. Can't wait until the next time I can return, which won't be long.... Also, try the restaurant for breakfast. It was great....

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear romulusrover, Thank you so very much for your loyalty! It is a joy to read for your extended stays you choose us! We greatly appreciate your feedback and if ever there is anything else you need don't hesitate to ask. I'm glad to hear you'll be returning again soon, we look forward to your opinion of our updated look, finishing by the end of summer! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great pit stop. V Good location."

4
27/04/2017

I have just spent 3 nights at this hotel and it was good from the off set. I have one more night booked before my flight later on. Check in was very fast, the room was fresh, clean and a good size with plenty of power sockets and USB charging points. I used the fridge works great. We only used the hotel to shower and sleep but I did use the gym, small but adequate opens 7 am - 10pm. Pool looked good but I did not get a chance to use it. Always got a parking space and it looked secure. The location is great with food Snd shops near by one morning I ran to the beach for sun rise and back what was great. All in all very good best western.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear WesUK-USA, Thank you for taking the time to write this review. I'm delighted to read you ran to the beach to see the sun rise as it is only about 3miles away! Thank you again for sharing your experience and that everything was satisfactory! I hope you had a safe flight home and look forward to your return - hopefully you'll get a chance to visit again soon and enjoy the pool! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Quiet Location , good hotel"

4
18/04/2017

Stayed here for 2 nights during my last Florida vacation. Location is a little bit far from Miami beach and traffic doesn't help a lot. Hotel is very clean, personnel very nice. Large rooms, big outdoor pool. Another PLUS is free parking either in front of the hotel or on the back. Area offers markets, dannys and burger king right on the other side of the road.

B W, Guest Relations Manager at Best Western Plus Windsor Inn, responded to this review
Dear ItalyGiulio_P, Thank you for sharing your likes and dislikes! We really appreciate you taking the time to review us. Thank you for highlighting our free parking as many hotels in Miami Beach charge daily! We also highly recommend taking Uber to Miami Beach so you don't have to worry about toll or parking fees, and that way the Uber driver handles the traffic while you get to relax. We hope to see you for your next Florida vacation! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"HORRIBLE"

1
12/04/2017

Terrible service!! The front desk clerks are not knowledgeable at all. No one seems to be on the same page. The morning staff have such bad attitudes. This stay was the worst I have ever had. The front desk clerks sent the cleaning staff to my room without permission. Plus, My credit card was used without my permission. I spent over a thousands dollars due to the Event that was held on Miami Beach that week and weekend..What !! A joke it was.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear courtneyw219, I apologize you did not enjoy your stay. We will look into the issues you experienced to better future experiences. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Weeks Holiday"

5
10/04/2017

One of the best hotels we have stayed in, a great location with superb (free) parking . The staff were all lovely very friendly and extremely helpful. We stayed here for 7 days and thoroughly enjoyed our stay. The swimming pool area was very private and had a good number of loungers and was a great place to relax after a hard day on the beach! Our only comment was the rather dull and dated carpet in the hall ways but not a problem. Carpets were regularly cleaned I might add. A truly well run hotel!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Mike S, Thank you for taking the time to write this review. We really appreciate hearing from frequent travelers that their stay was comfortable; and I'm also happy to hear you enjoyed the outdoor pool during your extended stay! Thank you for your constructive criticism as well as we are currently going through some updates and refreshing and will certainly consider the carpets. Thank you again, hope to see you back here for another vacation soon! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Very nice hotel"

4
08/04/2017

Very nice hotel before you get to the beach. Has a pool and a kiddie pool, gym, cafe, laundry room, balconies and a lot to do within walking distance. The rooms are very nice and the staff have been very friendly and helpful. The only thing I didn't like was the have double beds instead of queen beds. Otherwise, I would have gave it a five star.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Paula G, I apologize the bed size wasn't what you were expecting. Just so you know for the future, we have rooms with 2 double size beds and rooms with 1 king bed. Overall I'm pleased to read you enjoyed the local area, amenities, and staff. Thank you for staying with us! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"One of the best hotel stays I have had"

5
08/04/2017

Exceptional customer service, very friendly, very accommodating! Anything I needed, the staff tried to make certain to try. The room was so clean and comfortable. The whole environment overall was very inviting. I would recommend this hotel to any and everyone

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear carmenf633, Thank you so very much for the customer service recognition - We do our best to accommodate each and every guest request and it is music to our ears we were able to help! Thank you again for taking the time to write this review and for the recommendation, we hope you'll visit again soon! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great for the price"

5
05/04/2017

People at this best western were very inviting and made me feel like home away from home. Best of all didn't break my wallet. Would definitely stay here again on my next trip to Miami. Yhank you for everything and see you guys again!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jose S, Thank you for taking the time to write this review. We really appreciate you letting us know we were able to help you - We look forward to seeing you again as well, thank you again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"James C. Constant Traveler"

5
25/11/2016

Very happy with my experience at the hotel as well as my interaction all levels of staff. I always have the option of staying at any hotel I'd like in South Florida North Florida or the Miami area and due to my relationship with the staff I always choose this particular Hotel

"Great Hotel with 5 Star Customer Service"

5
23/11/2016

The hotel was clean and very nice. The Whole Foods across the parking lot was convenient, for a quick meal or a snack to put in the frig. The pool area and the balconies are relaxing areas to hang out. The location was perfect for us, since it was just 2 blocks away from the doctor we were visiting for surgery. We had 2 rooms and stayed at the hotel 3 different times in one week. Every time, and every room was wonderful. The thing that really stood out was the Amazing Customer Service... Pete, Tiffany, and Frances at the front desk were so caring and cheerful and helped us with multiple reservations during a challenging time with my dad's surgery. Everyone at the hotel was professional, cheerful and helpful; the front desk, housekeeping, the restaurant, even the maintenance crew, went above and beyond to be help make our stay comfortable and enjoyable. We would highly recommend this hotel.

"Nice stay"

4
19/11/2016

We stayd here for 8 nights with my girlfriend. Overall stay was nice and good and compared to the price excellent. Rooms are ok, could be a bit bigger. A bit noisy too, near roads with traffic. Very helpfull staff. Services nearby and good location since we had a car. Overall a great stay.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear 191teemuk, Thank you for choosing to stay with us during your extended trip! We appreciate the compliments and are glad you had a great stay. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Best Western, North Miami, FL"

5
16/11/2016

Rooms were very comfortable, and not too expensive for Miami. Staff were friendly and helpful. Location was not too close to everything happening in Miami, but for the price, it was worth the drive. Quiet area.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Debbie H, Thank you so much for taking the time to write this review! Short & sweet, we appreciate every word as we work to improve each stay. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"BW should stand for BEWARE"

1
09/11/2016

I had the coffee maker replaced in my room. Whoever did it left parts of the packaging and the maker's warranty on the desk where my iPad used to be. I guess it conveniently fit in the empty box the coffee maker came in because my iPad was stolen out of my room. Two days before this incident I was taking a nap in the afternoon. My room had been already cleaned earlier that day. I hear the card key click and the door opening. I yelled that I was in the room. The house keeper still came into the room claiming she was checking if the room needed vacuuming.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear James P, We apologize for the misplaced item incident. We understand your frustration. Yet, we did all we could to remedy the situation; we read your room lock, interviewed the maid who has been with us for over 10 years, we searched high and low. In good faith we have even compensated you financially as well. We hope you find it and again we would like to apologize for not being able to retrieve your item. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Enjoyable stay at Best Western"

5
31/10/2016

I truly enjoyed my stay at this Best Western property. It was very clean. The staff friendly and accommodating. The room met my needs comfortably. I felt safe parking in the lot at night-time. A security was always present. it was in proximity to many of my favorite stores.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear tiffanyg565, Thank you for choosing to stay with us during your trip. Thank you for the positive compliments, we are so happy you felt safe and comfortable! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"A +++++ Customer service"

5
25/10/2016

Me and my husband have been here for a week and a half and I must say the customer service here is beyond five star the food in the restaurant is very very delicious!!!!!!!!! Miss Mabel is the manager of the kitchen her and the staff are wonderful and will cater to all your needs I am enjoying my stay here thank you so much for your A+ service.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Rhonda M, We are delighted to hear you have been enjoying an extended stay and the restaurant! Thank you for your compliments and taking the time to write this review. Regards, Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Friendly Staff @ Best Western"

4
19/10/2016

Upon checking in at Best Western, we were greeted by the hospitable Pete, who did his best to accommodate us with an early check in. He was super friendly and helpful throughout the entire trip! Also, s/o to Chania, Stephanie and our favorite night agent who greeted us on our way out to hit the town! We really enjoyed our stay and would definitely recommend this hotel; quiet, cozy and warm staff @ Best Western North Miami,

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jasmine C, Thank you so very much! We highly appreciate the positive feedback and are over-joyed to hear about your stay! Thank you for the recommendation, we hope to see you again! Regards, Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Visiting family"

4
09/10/2016

Had to get a room for two nights at the last minute. Staff was very accommodating. The room I was given was very clean, comfortable bed. Clean facility. Quiet. Very pleased with the service I received.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear frpuch, Thank you for your feedback! We are very happy to hear that even with a last minute reservation you enjoyed your stay! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good location, best in the area, poor WiFi"

4
09/10/2016

Across the street from Whole Foods and walking distance to several strip malls with lots of services. Clean, nice bathroom, fridge, microwave, balcony, good TV. Large swimming pool, coin laundry. Safe available at front desk. Cafeteria is good and reasonably priced. Large free parking area. For a small fee, the hotel is willing to accept packages sent ahead of time. There are three weak points: a) WiFi works intermittently b) Air conditioner blows directly at the bed (you can use the sofa to deflect the cold stream. c) Check out time is 11am.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Henry S, We highly appreciate your feedback! We are so happy to hear you made use of the amenities and surrounding area! If you were experiencing wifi problems we can call the network company to fix the issue and we do offer late check out depending on availability, if only we had known of these weak points during your stay we could have helped. If there is anything specific that comes to mind that would make your next stay superb, please don't hesitate to contact me! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Adequate"

4
23/09/2016

Well situated and fairly reasonable. Nice breakfast spot, good front desk staff. Clean. I would stay there again. There are not a lot of hotels in this area, so our choice was limited, but this is fine.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Sue L, Thank you so much for taking the time to write this review! We are so glad to know you enjoyed your stay. If there is anything that comes to mind that would make your next stay superb, please don't hesitate to contact me! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great for what it is, but not the greatest customer service"

3
14/09/2016

I stayed in this hotel for almost two weeks while looking for an apartment after having to move to the area suddenly. Pros: The rooms are very clean and the maintenance staff is very good when it comes to respecting your items and your wish to not have to room cleaned daily. The location is great being that it is so centrally located. There a gym and pool on site, which both seemed very clean (I used neither). The parking lot is very secure, spacious, and free. Wifi is also very good in the hotel. The rooms have a good size refrigerator, desk, and microwave which is a huge plus. Cons: Customer service can be better. I received an extremely early wake-up call that I did not place one of my first nights there. At one point I extended my stay and to stay in the room I was given detailed instructions. When I went through with what I was asked the from desk staff said some of the things I did were unnecessary and otherwise disregarded me for doing what I was asked to do by their peer, which to say the least, is annoying. My biggest gripe was the fact that I had left a brand new lunch box still in its packaging in the freezer, I called the next day and was told it was gone. Maintenance was allegedly asked but, in the end, my lunch box was gone. It's not the 90s these things cost money! I had checked out only 24 hours I found this to be ridiculous. I get that if people leave things eventually you give up on them claiming it, but goodness I had just left. I was really disappointed by this. Overall: Not bad but don't expect anything to be 5 star.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Shannon s, Thank you for taking the time to write this review. We are glad you enjoyed your stay overall. We apologize we were unable to find your misplaced item. Unfortunately it is our policy to discard any items left in the refrigerator, as they are generally perishable. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Perfect Stay!"

4
13/09/2016

We checked in late due to a late flight arrival, we were met with a very pleasant and professional front desk. We were well informed about the facility and parking. Quick check in and gave us the chance to get to our room quickly and rest!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear jojocruzin, Thank you so much for staying with us! We appreciate you feedback and compliments. It's great to hear you were well informed and got to rest quickly! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Not bad"

4
13/09/2016

Please keep in mind this is a three star hotel for under $80 a night.....having said that I think you get a decent clean room with a clean bathroom on a busy road. This is not a vacation hotel, it's more suited for family emergency/ approx. to down town, airport and beach. We stayed there because we had to attend a funeral, parking is free, Whole Food is walking distance and bus stop outside the hotel.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear silvie_garcia, Thank you for taking the time to write this review! We are glad you enjoyed your stay despite the reason for your visit; Condolences to you and your family. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good !"

4
06/09/2016

Excellent price-benefit relation ! Good team, good and clean rooms, excellent wifi. It's in a business location with lots of eating options around it, including a Whole Foods. Hotel Crew does a great job, ready to help you any way they can.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Julian Roberto K, Thank you so very much for the compliments and feedback! We are so happy to hear you had a pleasant stay and hope to see you again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Not as great as advertised "

3
28/08/2016

This hotel is advertised to be much better than it actually is. The staff at the front desk was friendly enough, but the room was average. It had that off putting air conditioning smell, however it was clean and had a fridge and microwave. I woke up each morning with my back hurting, so needless to say, the bed was uncomfortable. The balcony was nice, but too hot to enjoy. The pool area was quite nice as well. The restaurant and "bar"? A complete joke. We ate breakfast in the restaurant (no continental) the first day and spent over an hour and a half there. There was just one waitress who barely spoke English and she took FOREVER to take our order and even longer to have it delivered. In fact, a party that arrived after us got served, ate, and left all before we got served. We were ready to walk out but she served us just in time. The location is nice, there is a Whole Foods and Publix nearby where you can get food and drink for the beach which is only about 15 minutes away. All in all, I think you can do better than this hotel when visiting Miami.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear ryanh273, We apologize you were unhappy with the restaurant service, we will bring this to the restaurant's ownership attention. Overall, we're glad you enjoyed the hotel service, room, pool, and location! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Nice little hotel in North Miami"

3
27/08/2016

My home A/C broke and my family needed an inexpensive hotel where to spend a couple of nights until it got fixed. I've seen this hotel every day on my way home, so I decided to stay here after checking positives reviews on TripAdvisor. The lady at the front desk (sorry, I forgot her name) was very helpful and welcoming. She was friendly and very professional, and gave us a nice room on the third floor overlooking the pool. Our beds were very comfortable, and the room very clean and comfortable. The only negative I encountered was that the Internet service was horrible. It crashed every couple of minutes, and it was impossible for me to do some work in my computer. For that reason I decided to only stay one night at this location, and found another Best Western for my second night (Review on that hotel next)... Best Western Plus Windsor Inn does not offer complimentary breakfast, but it sits right next to a Whole Foods supermarket, and many fast food restaurants nearby. This is not a tourist location, so do not expect to do any sightseeing in this area. The good thing is that some nice beaches are a short drive away.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jast64, Thank you for your feedback! We are so happy to hear you enjoyed the room and location. Unfortunately we are experiencing some wifi issues with our provider but will have that fixed in a few weeks. We hope you'll come back, for a leisurely stay and not because you're A/C broke, and provide you a better experience! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"not 3 stars"

1
24/08/2016

I am not sure how this hotel (it's a motel) got ranked 3 stars. The rooms are dark, dated and crammed. There are no amenities in this place, and the neighbourhood is a rough unsafe area. There is almost no lobby, just a couch. Some rooms in the front are somewhat better but front desk picks only a lucky few to give these rooms. The rooms in the back have a view of the dumpster which wakes one up each morning at 4am. I guess people end up staying in this place because there are very few hotels in the area.

"Frequent visitor to this hotwl"

5
14/08/2016

Not sure why I haven't written a review before about this hotel. I have stayed here ~30 or 40 nights over the last 3 years. I moved here after staying at the Daddy O for many visits. I wanted a gym, and while I was giving up free breakfast, this hotel has friendly staff, it's QUIET which for me is so important, and is next to Whole Foods. I am always impressed by the staff. The gym is small, but it's enough, even when I stay for 4 nights in a row. Lots of shops within 5 minutes drive as well. Highly recommend.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Steph S, Thank you so very much for your loyalty and taking the time to write this review! We are so glad you enjoy the amenities and look forward to your future stays! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Friendly staff, busy neighborhood"

4
14/08/2016

The hotel is central to many restaurants and activities. The staff were very friendly and helpful. The room, while clean, was very humid, leaving our things feeling wet. There is a lot of traffic on the two streets adjacent to the hotel, creating a lot of noise.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Emmanuel R, We are so glad you enjoyed the location and staff! While we are in busy North Miami, we hope you got to escape to the beach nearby! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great price and value"

5
12/08/2016

We have used this same hotel before b/c it is very close to our destination and very affordable. It has all the amenities we want considering we don't spend a lot of time in the hotel. Its very nice to find a hotel like this that is affordable and clean.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Rodney B, Thank you so much for writing this review! We appreciate the kind feedback and are always overjoyed to know our guests enjoy their stay! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"BW Plus good experioence"

4
04/08/2016

I was in N. Miami to move my daughter into her college dorm. B.W. was close and convenient for my short stay. The staff was very friendly and helpful. The room was clean and comfortable. The restaurant was good if you want to have a simple meal for breakfast or lunch.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Will M, Short and sweet, thank you so much for the friendly and helpful recognition! We highly appreciate you taking the time to write this review and hope to see you for future visits! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good "stop off" point"

4
25/07/2016

We used this as a stop off after a long flight. Great location to get to the main places in Miami. 20 minutes from the airport. 25 minutes drive down to Miami beach, 5 minutes to north Miami beach, plenty of shops around to get essentials. Staff extremely nice and friendly, pool not very clean but jumped in anyway because of the heat. Rooms very spacious but dated. Beds comfortable and shower powerful. Needed to ask for clean towels for second day but couldn't fault the staff. Needs a little updating but we would stay here again because it was good value for money with no silly add ons!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Neil J, Thank you so much for taking the time to write this review. We are so glad you were pleasantly surprised with our great location, staff and rooms! We will bring your comment to the pool attendant's attention and apologize for the inconvience. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Best Westen Plus Hotel Stay"

4
18/07/2016

We enjoyed our stay at the hotel. The hotel was clean and smelled fresh.Staff were all friendly and helpful. My only disappointment is the restaurant in the hotel was not prepared to serve an early breakfast.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Christine J, Thank you so much for your kind words, we are so happy to hear you have enjoyed your stay with us and that our staff was helpful! We apologize for the restaurant let down, We will bring your concern to the restaurant management. We also hope you will consider staying with us again, our staff will give you some great nearby restaurant recommendations! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great location"

4
12/07/2016

This hotel is great if you want to go north to do shopping or hang downtown. Easy to find and has LOTS of everyting around. Just across the street from a Whole Foods Market and Gym, drugstore, etc. The pool is nice, but the gym is so small and not equiped!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear MRentel, Thank you for staying with us! We are so glad you enjoyed the location, we can see you also took advantage of our pool and pool area, as per the gym, true enough it is fit for the Plus standards. As you mentioned, for the guests that want the full gym experience there is a LA Fitness within a few steps from the property. We sure hope to see you again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Nice Room, Great Staff"

5
07/07/2016

This hotel is not on the beach, but it is only a short drive to Haulover Park Beach, and is very reasonably priced. The room was nice and comfortable, and the staff here was very nice! Tangela was super awesome at the front desk, and very helpful! The pool is huge, plenty of room to swim and play. The hotel is conveniently located within walking distance to several restaurants and stores, as well as a Fed Ex Office (we had to ship back some souvenirs). I will be staying here again on future trips to Miami.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Shawn K, Thank you so much for taking the time to write this review! We highly appreciate the feedback and always look to improve. We look forward to your future trips (make sure to enroll in Best Western Rewards for your stays) and making each one superior! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Horrible service at front desk dont bother"

1
01/07/2016

the girl at the front was rude, short, provided NO relief, NO help, NO resolutions. Had to book my OWN rooms. just- not a hotel i would EVER return to. Don't waste your time. They obviously do not train their staff correctly or AT ALL

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jason/cappi C, We are sorry to hear of your disappointment with our front desk agent, however, we would like to clarify. When company's book their employees' rooms there is often misunderstanding between prepaid and pay at the hotel reservations. As per company policy we do require a valid credit card and ID in order to check our guests in. For the future, have your employer book a prepaid reservation to avoid personal charges. We hope you reconsider your opinion and give us another chance to accommodate you. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great Experience"

4
28/06/2016

I took a job that required relocation so I needed a place to stay while I found housing in the new area. Best Western Plus was just a block away from my new office so I booked a few nights there while I was on the house hunt. Finding a place turned out to take a lot longer than expected and the hotel was super flexible with my needs and stay. Ultimately, there was no headache involved with this hotel. The staff was always extremely friendly and very easy to work with. They always greeted me with smiles and friendly attitudes, cleaned my room everyday, and they made it feel like I wasn't actually staying in a hotel (which for this extended period of time was nice and needed). I definitely recommend this property to anyone needing a quick stay or extended stay in North Miami.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear A L, Thank you very much for the compliments! We are so happy to hear you enjoyed your stay and it felt like “I wasn't actually staying in a hotel”. We hope you enjoy your new house and will recommend us for visiting friends and family! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent location and service!”"

5
19/06/2016

I have been going to this hotel on and off for 10 years or more and it just gets better and better. Very great location! Walk to Whole Foods, Panera Bread, Walgreens, Also many coffee shops and small cafes nearby. Good size room with full bath, Comfortable bed with pillow choices. The reception staff are super efficient and well trained. I think the staff and management just do everything to the highest standard.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Angelobfilho, Thank you so very much; you summarized the hotel wonderfully! And thank you so much for staying with us! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Could not Wait to leave"

2
12/06/2016

I stayed at this hotel because I needed to leave my condo while repairs were being made . I chose this hotel over Hilton Garden Inn (My usual choice) because it was closer to my job. I completely regretted that decision. I could not wait to leave. The room reaked of funk even though it was a nonsmoking room. Costs the same as the Hilton, so I expected Hilton-like Quality. The room was humid and muggy. Air conditioner blew smelly air. The best part was being across the street from Whole Foods. I bought air fresheners and scented candles to bare being in that room for two days.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear P9716XOcynthiac, We truly apologize for the upsetting smell. Perhaps you were on the 4th floor near the smoking rooms and the smell escaped. We assure you we regularly deep clean the rooms and AC. If can be of further assistance don't hesitate to contact me at 305 891-7350. Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Black dye comes off the utensils"

3
10/06/2016

The overall service was good. However, for the charge which was quite high with the breakfast included, neither my husband nor I were able to have any breakfast at the hotel. There were two reasons for this. My husband has diabetic tendency and has to stay away from carbohydrates, while I need to follow gluten-free and sugar free diet. None of the foods were suitable for either of us. Even oats where only available sweet. The only thing we opted for were oranges and apples, but this did not go well either. The plastic utensils in use in the canteen coloured our fruit with black dye when we cut it. When I addressed that issue with the manager, she explained that this kind of utensils were standard in their chain of hotels. I wonder how toxic is the black dye coming off these utensils and how many thousands of people ingest it with their breakfasts in this chain of hotels? Presently I am looking for a lab which will do the analysis of the utensils used in Best Western.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear 971olgal, It is our believe you may have written a review of the wrong property. We do not use plastic utensils at our restaurant. Please feel free to contact me directly at 305 891-7350 should I be of any assistance. Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Great place to stay when cruising"

5
09/06/2016

The hotel is a few minutes away from the port and Global Parking where we left the car during the cruise. There's lots of places nearby for food including our favorite (Panera Bread). Internet was included (and fast), parking was free and the area was very safe. Our room was on the main road, but it was very quiet. The AC was also very efficient and quiet. We will stay here again when we cruise from Miami.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear AncalagonTheBlack, We are so glad you found the area and hotel accommodating! We hope you enjoy your cruise and look forward to your next stay, as I'm sure you are looking forward to your next cruise! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Great Stay !!!"

5
09/06/2016

Visited with my daughter and granddaughter and had a wonderful time. Check in was easy and we were given our room key even before the check in time.Front office Staff and auxillary staff were always warm and very friendly. AT check out we had problems getting uber and the guy called us a regular taxi without hesitation !! Location was excellent, close to food, shopping, transport !! First visit to Miami was a wonderful experience ! Definitely gonna be back

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear lifebeginsat4008, Thank you so much for taking the time to write this review! We are so pleased you had a wonderful time and look forward to your next stay! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Family came in town for graduation "

5
08/06/2016

My family came in town for the weekend for my graduation and this Best Western is near to my apartment so I booked it for them to stay in for the visit. After the weekend, they checked out and my sister left her laptop on the room. Before she even noticed it was missing, the house keeper named Adeline who was assigned to our room, immediately brought it to the front desk where the gentleman gave me a call and I was able to pick it up. Overall great service at this hotel, my family enjoyed their stay.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jonathan C, Thank you so much for sharing your experience with us! We are thrilled to hear your family enjoyed their stay. We work really hard to make sure items left behind are returned and greatly appreciate the recognition! I'm happy to pass on the compliment to Adeline on our next meeting! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Extremely Satisfied!! "

5
31/05/2016

My family of 4 visited Miami and had originally booked 4 nights at a Best Western by the beach which was a HUGE DISAPPOINTMENT. We ended up leaving after 1 night and checking into the Best Western Windsor Inn. What a difference! The hotel was more comfortable, the room was nicer, the staff was very welcoming and kind, the wifi actually worked and had a great signal, and there was cute cafe within the hotel with good, affordable food. (One small recommendation for staff: promote the cafe you have. It's delicious and the service is fantastic! Plus it's VERY AFFORDABLE.) The fitness center was clean and had adequate equipment. The swimming pool was clean and relaxing. Parking was free and plenty. This hotel is conveniently located to stores, fast food, and a variety of other services within walking distance. If ever in Miami again, I'd definitely stay here at the Best Western Windsor Inn.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Andrea_MH_31, Thank you so much for sharing your family's experience with us! We are delighted you found the accommodations, staff, amenities, and restaurant comfortable. And thank you for your recommendation! It's a surprise to most guests that breakfast isn't included and we always hope they give the restaurant a try as majority of guests who do love the owner, food, and, as you said, prices! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Very good hotel in North Miami"

4
28/05/2016

This is an older hotel, in North Miami. Professional staff. I had a rental car issue and they were very nice/understanding about it. Helpful with local restaurants, etc. Everything was at least adequate and some things better: bed was comfortable, room was clean.I didn't swim or use gym so can't comment there. Wi-fi was good and stable and TV had lots of free channels. I did not feel unsafe (i realize I'm a guy and all, but next door to Whole Foods, so this is not a high crime neighborhood). Also did not smell strong odors or anything. I am super sensitive to those things, so if they did exist maybe not in the room I stayed in. Negative was no breakfast. I think never stayed in Best Western with no breakfast (and they are usually good). OTOH, there is a small restaurant next door. Don't know how they stay open, but actually got two eggs and muffin for $4. Perhaps dated, but found it pretty nice. Also limited and odd parking situation. It works okay. You will be able to park, just odd. I got a nice rate via best western online ($90/night) multiple night stay. A few days leeway to cancel. Whole Foods next door which was convenient. They have buffet type breakfast, coffee shop, and lunch/dinner buffet.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jay J, Thank you so much for staying with us! We greatly appreciate your kind words. We are also so glad you enjoyed the breakfast at the restaurant! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Best Ever"

5
24/05/2016

Awesome experience, Staff is friendly and professional. They checked to ensure everything was ok. Location a plus - close to shopping center and restaurants. Rooms were comfortable. We received what was reserved. Housekeepers cleaned everyday and changed linen. The security personnel made us feel safe we we returned late during the night.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear yolandeg856, Thank you so very much for taking the time to write this review! We are truly grateful to hear our hard work pays off and you had an accommodating stay! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Excellent Hotel!"

5
17/05/2016

I needed a place to stay at for twice before for my apartment was ready. The bed was very comfortable and laundry service was able. House Keeping would restock the amenities and service the room when did it.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Estella E, Thank you so much for writing this review! We are glad you enjoyed your stay and hope you'll stay again! Frances Pache Customer Service BEST WESTERN Plus Windsor Inn

"Convenient and Clean"

3
11/05/2016

This location is close to family in N Miami and this is the 2nd time we have stayed here. Staff and management are friendly, the property is a little dated but for us it works just fine. This time we had breakfast at the attached little restaurant and the food was very good and priced very reasonably

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Mike M, We are so glad our location is convenient and comfortable for you! Thank you for your loyalty and we really hope to see you again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Poor service!"

1
10/05/2016

Stayed at this hotel once before and had an unpleasant stay but decided to give it one more chance but had an equally unpleasant visit. Last visit was given a room facing the dumpster with the sound of the garbage truck arriving at 4am. This time was given a similar room that was unkept. When we requested a room change the front staff refused saying we are "sold out" but then continued to give walk in's a room with no prior reservation. The front staff is absoluely horrible!! A formal complaint has been made and will NEVER stay here again. We left without staying here the second time. I have never encountered such poor hotel service unbelievable! !

"The place is a dump!"

1
09/05/2016

I Stayed here in Feb 2016 for 1 night because I had an appointment that was 5 min away. The room smelled old and mouldy, the entire place is run down and needs a serious upgrade. I didn't feel very safe their fore I didn't get a good nights rest. But the front desk staff was friendly.

"Adequate Hotel with close proximity to beaches"

3
05/05/2016

This is an older property that is adequate for a stay near the beaches. Our room was fine, with a good bed and nice bathroom. The hall carpets are in rough condition, and the staff could benefit from some training. The card-key lock was disabled on the side door, which defeats the purpose of having it in place.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear DavidLou, Thank you for staying with us! We are glad you found the accommodations good and hope to find out in more detail what exactly the staff needs training on. If you would have the time please contact me directly at (305) 891 7350. We apologize for the card-key lock and assure you it's in working order and that was a seldom occurrence. We love that we're just minutes from the beach and are glad you enjoyed the location as well! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good for the price"

3
25/04/2016

First impressions people!!!! I really can't stress the importance of first impressions to an establishment enough, especially when your location is not anything to write home about. This was the challenge I had with the Best Western Windsor North Miami. Let me say the price was good which is why I chose it, it seemed not terrible and it was much less than most other place in Miami. Its location is as I said above nothing to write home about. It's in North Miami, at the intersection of a gas station and a small shopping plaza, the rooms look out on a parking lot and other parking lots and traffic. My first impressions of the hotel had to be overcome during my stay. What do I mean by this? The staff was fine, I had very little contact with them other than checking in which took all of three minutes. But as I walked away from the desk to my room I was thinking to myself…wow this place is either long overdue for some redecorating or the person who decorated was just depressed when they did it as it is dark and dated and although it might not be dirty…it's feels dirty because of how dark everything is, the carpet and walls, bad lighting in the halls etc. The room is also dark. I don't understand why hotels choose that dull sad beige color and this case accented the darkness with a brown wall?? So I was at this point doubting my choice slightly…it didn't feel…right. So far it was really about the décor though. As far as the hotel was concerned, as stated check in was a breeze, the room was a real deal, the bed…well I actually called serta to find out what kind of bed it is because I want it and the pillows. The room was clean and in fact the cleaning staff is comprised of a bunch of really wonderfully nice ladies! There is a fridge and microwave which was convenient. The location is eh…but it's not far from the beachside and a little drive north at the coast are some GREAT beaches. I also drove down to Key Biscane and it didn't take long at all. In the end it was comfortable and reasonably priced, if all you need is a place to lay your head at night it is comfortable and I can overlook the dark décor.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear frizzy0212, Thank you for taking the time to write this review. It's always great to hear each guest's opinion to determine how we can improve. We are so happy you found your stay comfortable and clean, especially the bed! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Hotel Smells of Mold. Missing Watch"

1
24/04/2016

Everything seemed fine until the elevator door opened and the smell of mold/mildew hit me. My room was in the second floor. The entire second floor and the room smelled of mold. Only reason I didn't check out immediately was because I knew I would not be spending a lot of time in the room. After the second day I returned to my room and I found some of my medication outside my luggage. I knew I didn't leave the medication out, and checked my bag. All seemed okay. I got to my next destination and now I realized that my watch was missing from the luggage. Never again.

"Decent stay"

4
23/04/2016

The staff is nice, the hotel offers everything basic you need. I just didn't like the fact that we couldn't use the pool on the day of departure, when we had two hours to kill before heading to the airport. You need a key to exit the pool area and of course you don't have it after the check-out. We didn't use the pool the whole week we were there because there was no time and wanted to just unwind a bit before our long flight to Europe, but it wasn't possible. I suggest the hotel offers this option in the future for guests after check-out if they are just waiting for their flight for a few hours - it will make the whole stay much more pleasant (and yes, we did ask the clerk if it's possible, but he said no). Too bad, many other hotels offer this kind of gestures to make the guest feel welcome.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear tci210, Thank you so much for staying with us! We do allow guests to use the pool after they've checked out and are truly sorry you were not given this option. Thank you for bringing it to our attention as we know, especially with the Miami heat, the pool is a great amenity for guests. Once again we are sorry for the miscommunication and will remind our staff of this offer. We hope you'll stay with us again and allow us to provide you with a better experience, and access to the pool! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Quick Stay at Best Western"

5
19/04/2016

The Staff is fantastic: friendly and well-informed. It's a great place that is near to many of the attractions and restaurants in North Miami and there is some shopping available. It is close to downtown Miami where there is a new and growing entertainment area. You can't go wrong. It was quiet the night that I was there.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear whuff3rd, Thank you so much for the kind compliments! We all work very hard to know the area and direct guests the best way possible! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Staff were super helpful"

5
13/04/2016

Every restaurant or place of interest we asked about was recommended by the helpful staff at the front desk and we were happy with every single recommendation! Rooms were very clean and bed was very comfortable! We would definitely stay here again!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Brenda C, We are so happy you were happy with our suggestions! It's a pleasure to recommended good food in the area! We look forward to seeing you again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Overall Good experience"

5
01/04/2016

The hotel is very clean and the staff are very friendly. The pool area is ideal for lounging and we were so grateful that there was a laundry on the premises. That was a pleasant surprise. It is centrally located with many restaurant choices nearby, as well as shopping areas and a whole foods next door.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Annabelle J, We are so happy you took advantage of the amenities and found them wonderful! While the pool isn't heated, it certainly gets hot enough here to enjoy a refreshing swim or lounge under the umbrellas. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"LOVE IT HERE!! "

5
30/03/2016

been staying here for a month (for business) And the staff has been absolutely stellar!! Walking in and being, first met with the girls contagious smiles has (on more than one occasion) really made my days away from home a lot easier. The rooms are always clean and stocked and with whole foods next door and the beach down the street, what more could you want? If I had to say one bad thing about my stay here it would be that the pillows are to soft but I understand that I'm a picky pillow person.. well that and I just wanted to type out the words picky pillow person and I didn't want to sound to biased. But in all honesty I would recommend anyone to stay here.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear justlookatit, Thank you! It's so great to know our genuine smiles and rooms make you feel at home. For most hotels it's part of the job, but smiling just happens to be part of our personalities. We are also so fortunate to have great friendly guests like you, picky pillow preferences and all! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great staff"

4
24/03/2016

Never felt more welcome than how Newton the night receptionist made me feel. Also loved the lady who seemed to have 4 jobs in one she was there from first thing in the morning to last thing at night, answering room service calls, making the food, bringing the food to the room, working the bar/cafe. She is truly the sunshine of that place. Rooms were spacious & clean Only thing that I hated was the wifi

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Jenih91, We apologize for the wifi connection, rest assured our network administrator has now reconnected the whole hotel. I will pass on the kind words to Newton and Mabel! They will be highly grateful for the recognition as they are always working hard! Thank you so much for writing this review, we hope you'll be staying with us again soon! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Best Western Plus Windsor Inn"

5
23/03/2016

Very enjoyable stay overall, had an easy time checking in and the hotel was easy to find. Great place for a discount rate outside of Miami Beach or downtown if you don't mind spending the extra travel time to get there. Convenient access to the causeway across to North Beach, but otherwise not a ton of attractions near it. Many convenient stores, restaurants, and shops around it.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear 911evanp, Thank you for taking the time to write this review. We are happy to know our location and service were enjoyable! We love that we are close enough to South Beach and Downtown for guests to enjoy the tourist attractions; and yet just far enough away from the beach's hectic lifestyle with convenient enjoyable businesses nearby. We look forward to your next stay! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"This place stinks of mold"

1
21/03/2016

Room Smells so bad I needed to sleep worn patio door open. No screen on patio door. Old fan/ heater that can't be turned off. Smoke wafting in hallways. Talking weird elevators. Upside is that whole foods is across street. My sense is This place was cheaply renovated and owners are trying to cover up mold issues. I regret staying here.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Emily P, We are terribly sorry to hear you regret staying with us. The hotel is up to all lawful and sanitary codes and our staff aims to comfortably accommodate each and every guest. We are terribly sorry you feel as if we did not accomplish our mission. We hope in the future you'll notify us during your stay so we can address it personally and fix any problems right away. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good for the price! "

4
20/03/2016

Due to last minute booking during spring break most of the hotels were around $400/night however this one was only $200/night. It was located in a central area. You could walk across the street and find a variety of food and shopping stores. The room was clean but there was a musty smell in the hallway and in the elevators. The workers were kind but did not speak very good English. So knowing a little Creole or Spanish may come in handy :)!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Leshare D, Thank you for taking the time to write this review! We highly appreciate the kind words and are glad you found the location accommodating. And you're definitely right, Miami is a hub of English, Spanish, and Creole so it doesn't hurt to be bilingual! We hope to see you and your friends again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great Room, staff, and location"

5
17/03/2016

We were so pleased with everything here. The room was big and the bath tub was very clean! (That is especially important with traveling with a 4 year old.) The cleaning staff was so friendly and patient with us. The pool was clean and private from the street, and the area around it was nicely landscaped. There is an attached restaurant that had a good breakfast. The best part was the location. Not close to the beach, but close to good eating and shopping.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Aim7111, This review is music to our ears! Thank you so much for taking the time to write this review and we are thrilled you enjoyed your time here! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Overpriced but it's Miami."

4
23/02/2016

Less expensive than beach hotels but still at over $250 a night,that's extreme for an aged hotel. The rooms were clean and the staff was friendly. The hotel is just old and in other cities it would be a $85 room. No complaints,just a clean place to sleep. We do wish the staff could have honored our advanced request for an early check-in. Waiting around exhausted for hours was not fun to start a holiday.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Tat2girl88, Thank you for taking the time to write this review. We are happy to know the room and staff were accommodating to your expectations and hope you'll stay with us in the future! And I couldn't agree more as the cost of living in Miami is no doubt higher than other smaller cities. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Overnight stay at Miami, Florida"

5
14/02/2016

Pleasant staff, clean comfortable hotel. Charming quaint restaurant. Wish they had had a free breakfast as many Best Westerns offer. Staff altered the check in time for us as the room was ready before the official check in time. Would stay at this hotel again if visiting the Miami Florida are again.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Ronald H, We are so very happy to hear you found our staff and hotel hospitable and would visit again. That's wonderful we had rooms available earlier than check in time! We know guests love that surprise and it is a pleasure to do so. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Think Twice (maybe double that) Before Staying Here at This Location"

2
08/02/2016

Reserved well in advance 2 rms, requesting adjoining rms for kids. Upon arrival (arrived in town 12:00 ish) Ms. "N" rudely sd, "Check In is at 3:00 p.m. No rooms available until then". (I looked rough frm traveling and was told "you clean up nice" as we stepped out to enjoy Miami - I guess staff shldn't judge book by its cover). I asked her (Ms. N) about the adjoining room request and she said no problem when I come back at 3. I also had my AAA card and showed her to make sure there were no issues at 3. Returned at 2:00 ish (we were going to wait in restaurant) and she was checking in other guests. I waited, went to diff staff person and was chkd in. B/C I had 2 rms, Ms. N quickly grabbed info from my staff person and did one rm chk-in herself. Ms. N told me my AAA discount was noted and the hotel had "No Adjoining rooms at this location". Given 4th FL rms-could not even open door after pushing hard/stuck. I went back dwnstrs and told her perhaps rm was locked frm inside as it wldn't open and I didn't want to kick the door. She did immediately come up (offered one free bottle of water (we never got it) and got the door opened. Once inside, what do I see...a door (adjoining rooms) where she claimed hotel did not have. At night police car sirens is all you will hear. Actually saw guns drawn, car pulled over with several police cars around a guy on our way back to hotel). Hall had a "smell". Husbnd sd it smelled like a pee smell. Rms inside look exactly like internet-which was good. We left balcony sliding glass door opened with AC on at night. Paid $788 in cash and rest on card upon chk-out. Male staff quickly chkd us out few days later and I specifically asked abt the discount amt. He assured us the amt on stmnt is discount rm charge. Got in car and pulled up initial reservtn itinerary and it was the EXACT same price. We went back inside with receipt and initial resrvtn to show Mr. Patel and question discount price he said we recvd. Mr. Patel said "oh, there is no discount (veterans, AAA, etc.) when you book through Booking.Com and that we should have booked directly with him at Best Western Windsor. I asked him why then did he just say our rooms were $239 each night and he gave me $216 per night when that wasn't true? I asked him why did Ms. N say she had the AAA discount applied, when it clearly was a lie? He proceeded to tell me she was intern/new and didn't know-then a black guy in gray hoodie appears with hotel name tag half upside down on hoodie walks up (behind desk) and just stands there. I adv Mr. Patel staff could have advised us upon check in there are no discounts (AAA, military, etc.) and we could have decided to go elsewhere. We walked out. If you don't mind seeing surroundings with burglar bars on everything, armed hoodied-up guard at night watching the parked cars (that's in the gated parking lot out back), hoodied-up plain clothes armed male behind counter, having your drivers license and credit card copied on paper and kept by this staff-even after you check out, garbage all along the streets, police car sirens all night and the smell of "something" in the halls, plus untruthful staff that will say anything to get you to stay (there clearly was no language barrier either)....then this is the place for you. Suggestion: do not stay here - for your financial, identity-theft, physical and family safety. Staff blamed Booking.com.....do your research and satellite view this place first! Do not believe the good-great reviews....I did....Guests Beware.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear KBrew2016, We are so glad the rooms met your expectation, as seen in the internet pictures. The housekeepers work very hard and appreciate the compliment. Unfortunately you were misinformed of other aspects and we all apologize for all of the terrible confusion. Please allow me to clarify. We do have connecting rooms but can't guarantee they will be available at the moment of a guest's check in as we have only a few. Thus, we advise guests to call in advance so we can note the preference and do our best to accommodate it. We are also one of the few hotels in the area that offer smoking rooms that are located on the 4th floor to prevent smells escaping onto the other floors, however, it's seldom that it escapes into the hallway. We do offer “AAA, AARP, and Military/Government discounts” for Best Western reservations, not 3rd party reservations. We're sorry to hear you experienced some guns drawn. As you know, we are located in North Miami, thus the city life and street noises are present. The “black guy in gray hoodie” attends the parking lot and protects the hotel to prevent such negative city experiences at the hotel, so that, for example guests can leave their balcony open for a cool breeze overnight. It's also been quite chilly here as you may know, hence the “hoodie” or sweater. We hope you reconsider your terms concerning the hotel, location, and “untruthful' staff and understand the awful confusion. Again, we apologize for the many complications and not providing you with the offered bottle of water. Please know that we are noting your experience and improving our communication to prevent anything like this from ever happening again. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent stay"

5
07/02/2016

We chose this hotel when we wanted to be closer to Miami after few days in Boca Raton. It was a very pleasant stay, beautiful and very clean hotel, very conveniently located with restaurants like Pollo Tropical, a pizza place and whole foods just walking distance, but I wouldn't venture to go further. Security parking is available, the pool is nice. No matter breakfast is not included but the coffee shop downstairs is a great option at regular prices, even you get 5% off coupons. Short story: excellent stay, highly recommended!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear gonzalodxb, Thank you so much for staying with us! We love that our guests can enjoy breakfast or dinner at our restaurant downstairs, and also have the option of going out. It makes for a great variety so if you're staying for a few days, you're not stuck with limited options. Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good place to stay"

5
07/02/2016

Stayed here with my wife for 4 nights after returning from a western Caribbean cruise. Room was small, but quiet, clean and up to date. Rate was quite reasonable compared to other hotels in the area. Location is convenient to shopping and restaurants, but away from the heaviest traffic areas. Staff was warm, helpful and friendly - especially Sharon in Housekeeping. Would definitely consider staying here again.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Al L, We are so happy to know our staff, hotel, and location met your expectations! We appreciate your kind words and look forward to your next stay! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great customer service (newton) "

5
02/02/2016

I was very impressed with the customer service I was provided. Newton was very nice an hospitable . I would come back to this hotel anytime. Thanx newton for the great service an conversation an helping me out.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Tiffany M, We are so pleased to hear our staff was helpful and hospitable. We absolutely look forward to you staying with us again in the future! Newton was very happy to see this review and sends his regards! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Comfortable, but a bit tired"

4
28/01/2016

I stayed here for a few nights before flying out from Miami airport. The hotel was fine but could have done with some tidying up, new paint and carpets perhaps. My room was clean and well equipped with coffee machine, refrigerator and microwave. The bed was wonderfully comfortable. The staff were friendly and helpful. Oddly for a Best Western it does not have free breakfast, but there is a Denny's just over the road. The hotel has a cafe, but I did not see anyone using it in the time I was there and there are many restaurants in the area so I suspect the other guests, like me, found other places to eat. Talking of restaurants, if you stay in this hotel and enjoy Thai food you MUST go to Ricky's Thai Bistro - just 1 block away (walk west on 123rd Street, it's on the right hand side of the road). See my separate review on that restaurant.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Shaltanac, Thank you so much for staying with us! We are happy to hear the room and staff were accommodating. As one of the few that doesn't in fact have an inclusive breakfast, we do have The Room Café & Bar attached to the hotel that serves a delicious breakfast or dinner at the restaurant or can be delivered to your room. However, we are very glad you enjoyed an excellent meal nearby! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Great Stay"

5
26/01/2016

My wife and I live in Key West my wife was having a minor surgery in Miami and needed to stay a couple of nights in Miami before returning to the keys. We chose this hotel and are glad we did, clean comfortable and the ladies at the front desk were super friendly and eager to please. Great pool area and the gym was very nice as well. Highly recommend.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Rodman5301, Thank you and your wife so much for staying with us! Our staff works very hard to please and accommodate. It is wonderful to hear your expectations were met! We wish your wife a fast and well recovery! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Excellent Value and Location, Clean Hotel"

4
20/01/2016

I stayed here recently when visiting the Miami area and was pleasantly surprised by this hotel. The rooms and the hotel were very clean and very fairly priced. The pool was good sized and the fitness room was adequate. One of the best aspects of the hotel is the location. Within walking distance to the free parking there was a 24-hour Walgreens, a Whole Foods market with great prepared food, many restaurants including a Panera Bread, Denny's and several local establishments, a liquor store, TJ Maxx, and more all with the hotel being a short drive to the highways and the beach. The breakfast was not free but it really didn't matter since there were so many options nearby. Overall a great value and stay!

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear SunSeeker62, Thank you so much for taking the time to write this review! We are so happy to hear our guests are pleased with the hotel and location. We hope you will stay with us in the future! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Best Western Plus Windsor Inn"

4
20/01/2016

Have stayed here several times in the past and keep coming back. Very convenient location to everything, and friendly, responsive staff. Though not large, rooms are very clean and functional, with microwave, a small refrigerator, and coffee make with coffee and tea packets provided daily. There is a shopping center across the street, and a variety of restaurants and places to eat within walking distance.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Eloy A, Thank you so much for taking the time to write this review. We love knowing our guests can easily find something good to eat, shop or do in our location! Thank you for your loyalty and business! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"very good"

4
16/01/2016

when the old people arrive for traveling are sad, tired the unique things you want to do is eat something and rest, for star again but the hotel do not have room ready until the time the check in, all at same time, when you see elderly people you can take some preference whit out hurt no body.

"Clean Rooms, Friendly Employees"

4
09/01/2016

Staying here was a good experience. The rooms were very clean and the staff was very attentive. The only concern I had was that the pool did not look clean so I was hesitant to even use it. The shower spills a lot of water and when you get out, be careful because I slipped and was in extreme pain. You can't even notice water spills out even when you have the curtain secure inside the shower. Other than that, good experience but I wish their price included some breakfast. Location is very convenient as it is right next to a whole foods and short drive from main locations.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Hector D, Thank you for taking the time to write this review. We're happy to hear the rooms and location met your expectations! We would be happy to provide an additional bathroom mat towel during your next stay. We hope for you to stay with us again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good central location."

5
28/12/2015

We stayed here for 4 nights over Christmas with out two children. Hotel was clean, the pool is perfect for the kids to play in and is open late. The staff are friendly and breakfast has a great variety of food and drinks. Location is with in easy reach of most locations, a car is recommended though.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Kerry B, Thank you so much for staying with us. We encourage guests to use the pool until closing at 10pm as Miami's sunny weather usually calls for a cool relaxing swim. We hope you stay with us again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Standard"

3
27/12/2015

This facility is located on busy Biscayne Boulevard next to a Whole Food supermarket. Room is adequate,bathroom on the small side. Windows open on a balcony but outside noise is high including construction activity currently taking place across the street Very worn carpeting in corridors Altogether the place is functional but unappealing

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear MILOUW, Thank you for staying with us. We hope to appeal to you in the future! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"A little small but great overall"

5
23/12/2015

Upon arrival i was a bit sceptical but the check in took all my doubts away! The hotel itself seems to have been recently renovated through out. Although the king bed room was a little small for my liking it is just perfect for myself who was travelling alone. The fridge and microwave are a great addition to the room. It has been years since I've been to Miami so i had no idea where to go and what to do in the area; i want to thank Tatiana for giving me directions and recommendations like the Big Fish restaurant (i really recommend them for a date night).The front desk staff is always smiling a genuinely happy to see you. Definetively will be coming back to this hotel

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear david m, Thank you so much for staying with us! We love recommending restaurants in the area and hearing guests enjoyed themselves. We look forward to you staying with us again and recommending a new place to try! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Good location Pleasant people"

5
19/12/2015

Nice people always smile when you walk in, friendly and helpful. Easy access to business center, Good location many restaurant around, Whole food is just around the corner and there is lots of parking in the back. Room are clean , bed was comfortable , good air conditioning and nice gym . Good value for your money.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear etamari, Thank you so much for taking the time to write this review. It's a pleasure to hear our hotel and it's amenities met your expectations and we hope you will stay with us again! Best Regards, Frances Pache Customer Service Best Western PLUS Windsor Inn

"Windsor Inn"

4
16/12/2015

Staff were pleasant, housekeepers were very nice, restaurant was empty most of the time but food was decent and well priced. The best part though is it's across a small street from a Whole Foods and across a busier street from a shopping center with a Walgreens so everything you could want in the way of supplies was nearby.

"A pleasant surprise"

4
13/12/2015

We booked this hotel because it was close to Sun Life Stadium and we were going to a game. Also, 2 people in our party smoked and it is very difficult to find a hotel that allows smoking in some rooms. Also, one in our party was not going to the game and would need a restaurant that served breakfast, lunch and dinner. The hotel was very clean though dated in some aspects. Everyone working there was very welcoming and helpful. As it turned out the restaurant did not serve lunch but since 2 in our party could not come it did not make any difference. I think the hotel should change their website to show that the restaurant only serves breakfast and dinner. We were not able to take advantage of the pool because of rain but it looked inviting. They also have free parking, a big plus in Miami. Overall, we were very pleased and would go back again.

"Great Stay"

4
07/12/2015

I choose this hotel due to its proximity to the Port of Miami as we are going on a cruise. Check in was fast. The front desk staff was very friendly and helpful. The use of a computer and printer was appreciated as I needed to print some documents for our cruise. Beds were comfortable. We would definitely stay here again.

"Very Strict Rules"

2
04/12/2015

I planned to stay here because of location and price. I asked for an early check due to medical issues. Asked again on the day of check and was told no because the hotel was full. Then when I arrived at 2:50 pm I asked again and was told no. I also notice a lobby full of guests waiting to also check in. If check out is at 11 am and they have 5 hours to clean rooms, why did we all have to wait until exactly 3 pm to check in.. Your telling me that all the rooms were finished at the same time, 2:59 pm.. I find this hotel unaccommodating and the decor outdated.

"Excellent Service"

5
03/12/2015

We stayed at this local Best Western because it was close to a family member. We were happy and surprised at how personable the staff was - especially Pete at the front desk. Always a smile when you walked in. The rooms were always cleaned in a timely fashion. We had the pool to ourselves which was also clean. They have a little restaurant attached that had the best breakfast. They are a little understaffed and it was a little slow, but the food was hot and delicious. I definitely recommend going there. It is an average hotel room, but the service was above average!!

"Perfect Hotel"

5
02/12/2015

This is my second time staying at this hotel and the only hotel I'll stay at when I visit Miami. The entire staff is amazing and the rooms are clean and comfortable. The Housekeeping staff does a really good job everytime.

"Good location, Good Value, Best in the area."

4
24/11/2015

What we liked: This is one of the very few hotels in the area which appear to have been built this century.The rooms are clean, the bathroom is basic but new and clean, fridge has lots of room, ample parking, very nice swimming pool and gym, guest laundry room, lots of electrical outlets, coffee maker, good air conditioning, good towels and amenities, ironing board, comfortable beds. It is located next to a wide variety of restaurants, stores, drugstore, and lots more. Very quiet. What we did not like so much: Wifi is slow. Our PC and Ipad connected easily but our smartphones did not.The public areas smell humid and saturated with an unpleasant ambient deodorant. No in-room safe deposit box. Overall very good value for the price.

"Check in"

1
23/11/2015

Just checked in with Newton. Worst customer service ever....telling me because of late checkin i have to check out at 11. I was trying to pay for 2 straight nights and since he didnt charge me for the 2 nights lets see wjat management says. Says hes worked here 2 years lets see.

"Great hotel, super location"

5
21/11/2015

The hotel is accessible to I-95 and Biscayne Blvd and there are many restaurant options and supermarkets within walking distance of the hotel. Whole Foods is 100 feet away, and as a business traveler it's easy to eat nothing but fast food while travelling; so it was a nice alternative to be able to walk to Whole Foods for some quality prepared meals and eat them back at the room. The room I stayed in had a microwave and refrigerator for leftovers. Nice little gym on first floor with free weights as well as machines. Pool is nice. Generous parking, which is something that not all the hotels in the congested city can claim they offer (I checked some other hotels closer to the beach and they have virtually no parking for their guests, who are forced to pay $30 a day for parking at a lot not owned or operated by the hotels.

"First Impression"

5
07/11/2015

My first ever stay at Best Western was a very nice experience. The employees are very nice and helpful. The employee help us with our questions and provide us directions. And their Coffee Shop serves wonderful meals at a reasonable prices.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Edwin C, Thank you very much for choosing to stay with us. We are elated to hear your first impression of us was a good one! We try our best to please our guests and it is very rewarding you hear your kind words that we accomplished what we aim for. We hope we get the chance to see you again in the near future. Kindest regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"good for the price"

4
27/10/2015

I Would like to congrats Mr. Pete...he is very kind and efficient. It was my 3rd time here and he always help me with good tips and your kindness. The rooms are very clean and people very kind also. Good price and good choices.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Fernando B, Thank you for choosing to stay with us during your trip. We are happy you found our hotel to be comfortable and convenient as well as our staff helpful. Pete says hello and asked me to thank you for your kind words! We hope to see you again soon. Thank you once again, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"An oasis"

4
20/10/2015

I was skeptical that I would find a comfortable, clean and affordable hotel anywhere in the Miami area. But I did. Encouraged by our friends here at Tripadvisor, I recently checked into this loverly place, convenient to the shore but not embracing the tackiness of other parts of the city. Staff was friendly and helpful [and obviously trained to greet every guest that they met]. Several places to eat were in easy walking distance. Many more were just a hope, skip and a jump away. It's not a luxury place, but it ain't bad. Your 'will return again' pal, Davy

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Davy, Let me start by thanking you for taking the time to write this review. We are very happy to have surpassed your expectations of your stay with us. As you mentioned we are indeed surrounded by a variety of shops and restaurants, we are glad to hear that made your stay more convenient. On behalf of our all of our staff I would like to thank you again and we look forward to your return in the near future. Kindest regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"Nicest staff/affordable rates/very clean"

5
18/10/2015

From the outside it looks a little run down however its immaculate in the inside, convenient to everything.. The staff couldn't be nicer. The lady at the front desk deserve staff of the month. No free continental breakfast tho..

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear zulia66, Thank you for choosing to stay with us. We were so happy to hear we have surprised you with an “immaculate” interior. We try hard to impress our guests. : ) We offer a rate bracket that includes breakfast for two, just for future reference, as we really look forward to seeing you again! Best Regards, Tatiana Vidal Customer Service Best Western PLUS Winsor Inn

"All Good"

5
16/10/2015

I spent two weeks here while training for a new job. The staff was friendly and helpful, the room was clean and functional and the location was convenient. The hotel restaurant was minimal but there are plenty of dining options all around including a Whole Foods across the street.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear bthrustr, Thank you so much for taking the time to write this review. We are elated you enjoyed your extended stay with us while training for your new job. We hope you choose to stay with us again should your travels bring you back to Miami area! Thank you again, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"nice clean hotel and good location"

5
15/10/2015

nice little breakfast restaurant next door very reasonable.hotel near interstate highway with plenty of free parking. do not go to dennys restaurant across the street. whole foods is also acroos the street. good place to shop.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Cliff F, Thank you so much for taking the time to write this review. It is great to hear our location was convenient for your needs. I will make sure to share your review with restaurant staff, they will be happy to hear it too, We hope to see you again in the near future. Kindest regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"Disappointed "

2
20/09/2015

The place is depreciating more and more...I have stayed at this hotel at least 5 times..and this last stay was the worst...Expedia screwed up my reservation..so I had to pay $135 for a dirty..bug infested room. I was taking a shower and when I looked at the shower curtain there was a bug the size of 1/2 my finger..gross!!!..many women use this location as a post surgical procedures....which is/was convenient in the past..but now the place seems like no money is being invested in keeping it up to date..it's dirty..noisy... Mabel is a sweetheart in the cafe on the lower level, but that even needs an upgrade with respect to selections. I was by the front desk that someone was at the desk 24hr..I checked out at 4am.to find noone at the desk..I waited and waited until finally I just left a note...I can go on and on..just hope Best Western Windsor Inn makes some improvements...I will not be returning. ..

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Sheila R, Thank you for taking the time to express your opinion. We are truly sorry to hear you had issues with an Expedia reservation. We carry a contract with a reputable pest control company and we will be sharing your words with them to make sure it will not happen again, so thank you much for bringing it to our attention. Indeed, there are several clinics and doctors that do recommend our property for their patient recovery, we believe that is due to our outstanding cleanliness and the fact that we are known as a quite hotel with a friendly staff. We pride ourselves to be able to get such great recommendations. We also have a 24hrs front desk agent, yet, they may leave the desk time to time to use the bathroom, or to assist a guest in need. Please accept our apologies if you had to wait. We wish you the best, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"Overall"

5
14/09/2015

Again, as usual we have had a pleasant stay. The Staff are friendly and helpful. Also we seen that the Interior and Exterior of the hotel are nice. Shopping center and food court are nearby the hotel and easy to reach for transportation by bus and taxi. Overall a excellent place to stay.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear 66renea, Thank you for taking the time to write this review. We are elated to hear your stay was comfortable and pleasant. We hope to see you soon in the near future. Kindest Regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"Too Expensive"

3
31/08/2015

Too expensive. Rates are way to high. Many other options in the area to choose from. Poor Service. Hotel needs better customer service. Customer service does not even attempt to save you money by asking if you have a military ID to obtain more savings.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Andrea F, First and foremost, thanks for expressing your opinion regards our property. Indeed Miami can be expensive, that said, we believe we offer very competitive rates, in fact a lot lower that some of our competition. Please keep in mind we do offer discounts such as AAA, AARP and military discounts as most major brands do. We do not however ask everyone if they have memberships of any sorts, as most guests will let us know, and we are very glad to honor it. Kindest regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"Best Western Windsor Inn"

4
28/08/2015

Overall the hotel is very nice, good central location, close to everything. Rooms - though small - are comfortably appointed and clean with refrigerator and microwave, and the staff is very friendly. I was able to ride a bike to the beach everyday (about 3 miles). Though on Biscayne Blvd, the interior of the room was pretty quiet.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear Eloy A, Thank you for the time to write a review. We are so happy to hear we were able to provide you with a comfortable stay and that our location was convenient for your needs. We are looking forward to seeing again in the near future! Kindest regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn

"Great stay"

5
24/08/2015

Great stay. comfortable, clean room with a nice view of the pool. Friendly and helpful front desk. Easy check in/out and plenty of secure parking. Beautiful pool and convenient exercise room. Would definitely recommend.

B W, Guest Relations Manager at BEST WESTERN PLUS Windsor Inn, responded to this review
Dear John r, Thank you so much for writing this review. We are always happy to hear how we are doing. We take pride in our cleanliness and customer service. Please know we appreciate your kind words, and we hope to see you soon! Kindest regards, Tatiana Vidal Customer Service Best Western PLUS Windsor Inn