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Best Western Plus Kendall Airport Hotel & Suites, Miami

4.5/5  - basé sur 649 notations.
13700 SW 139th Ct, 33186-5570, Miami, United States - See map

Welcome to the Best Western Plus Kendall Airport Hotel & Suites. Whether you are traveling for business, pleasure, or relocation, this modern brand new hotel offers a unique blend of elegance, exceptional service, state-of-the-art amenities in the best corporate location in the Kendall area, across the street from the Kendall-Tamiami Executive General Airport (TMB). Easy to get to the main highways, attractions, beaches, shopping malls, hospitals, sport events and much more in the Kendall and Miami cosmopolitan center. The hotel has stylish decor including custom designed furniture and lighting, granite counter tops, glass back splashes and new appliances in rooms with premium guest room amenities including personal safe, microwave, refrigerator, iPod® dock radio and alarm clock, state-of-the-art fitness center, world class lobby and much more. The Best Western Plus Kendall Airport Hotel & Suites awaits your arrival with the perfect blend of relaxation, culture and adventure. Enter a heaven of elegance, where a relaxed ambience, updated technology and spectacular Florida and airport views allow for an effortless combination of business and pleasure in our upper scale accommodations. We believe it is important to save our environment and conserve our natural resources. This is a reason why our hotel was designed as a Green Hotel. our guest will be able to use the electric vehicle charger in this spectacular hotel. Enjoy your stay.

Best Western Plus

Kendall Airport Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 639 guest reviews
NOTE ISSUED
Excellent
399
Very Good
177
Average
27
Poor
17
Terrible
19
REFER TO NOTICE
Business Business
115
Couples Couples
145
Family Family
259
Friends getaway Friends getaway
46
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"What a Shame..."

2
12/09/2018

I came with friends for the weekend hoping for a nice night.... boy was this hotel crazy busy. I did my check in with the supervisor Katie, Awesome personality! Sarcastic and funny. Aly was great. She told us the bar was open late and that was a PLUS!! we went and that was such poor experience the bartender was slammed pack. Lady looked like she couldn't handle it.. why bartend? Then some other lady came I guess to help her but they both look like lost dogs behind that bar. Both had such mean faces and no personality behind that bar. I ordered a drink from the lady that came to help but she had a nasty look and attitude. It was so whack I don't know why they work there if they have such horrible customer service. Breakfast was awesome and pool was warm. Place was good but replace those 2 ladies. Get out if you can't handle the pressure of the hotel.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Davidsuper1978, Thank you for your review and for staying with us. Your feedback is much appreciated it and on behalf of our entire team, I would like to apologize for not meeting your expectations. Unfortunately, we had a very large group at the bar that day, which is not very usual and it was a little overwhelmed for our employees. But it is not an excuse, we promise to be ready the next time. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Medical"

5
12/09/2018

CathyE and Odalys made this stay very calming. I had to visit family in the hospital and the check in with Ms.Cathy was just great, Some people are nice and then they forget who you are especially seeing so many people through out the day but Ms.Cathy remembered and asked how my family member was doing. She is a Jem. These two ladies were so busy Friday but they kept a smile. The bar was super busy but my drink was worth the wait, It was so good I would have gone for seconds but the poor lady was so busy I came back the next day. First time in this hotel and won't be the last thank you ladies for making it such a great weekend.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Susanh932018, Thank you for your exceptional review, I am very happy to hear you enjoyed your time in our hotel. Our employees are very valuable to us and we are so thankful to have team members such as Kathy E and Odalys. We take great pride and we believe that our employees are the best asset we have. Thank you once again and I look forward to welcoming you back in the near future. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"One of my favorite hotels."

5
11/09/2018

This is my go-to hotel whenever I travel to Miami! Ive stayed here twice within two months and will be back soon enough. Best by far! Clean, friendly service, amazing beds, complimentary breakfast, and my absolute favorite THE SHOWERS!! Everything and more that you hope for in a hotel!

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Samanthaammerman, I would like to thank you for being a loyal guest, we really appreciate your loyalty. We are overjoyed to hear that your experience in our hotel has been superb, we hope to continue to make your stay an unforgettable one. Thank you for the five star experience! We hope to see you soon. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Girls day"

5
02/09/2018

Anna and Natalie were amazing during breakfast. They're costumer service was exceptional ! It's a little challenging putting up with four preteens ??. Very patient with our girls. Hotel rooms are very clean.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Xiomara S, Thank you for taking the time to write about your experience in our hotel. I am extremely happy to hear that Anna and Natalie were of help during your recent stay and thank you for sharing that beautiful picture. We are happy to hear the girls had a great time. We hope you come back soon. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Over and beyond customer service"

5
29/08/2018

I was very stressed out by the time I arrived at the hotel since when I went to get my luggage it did not arrive with me. I hadn't eaten all day and was exhausted. I stopped at the bar to get something to eat and was greeted Jenni. Jenni went over and above the call of duty to help me in anyway that she could. She is truly a very kind and sweet young lady and I hope that she is as valued by her employer as she is by me. It is a blessing when you have had a rough day of traveling to encounter Jenni who brightened my day! I also had a fantastic shuttle driver who took me to my office each morning I was here and helped me with my briefcase daily and with my luggage my last day here. I will be back frequently and look forward to seeing Jenni and my shuttle driver again, Thank you all for your hospitality and kindness!

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Dayla C, Thank you for choosing the Best Western Plus Kendall Airport Hotel & Suites and for the excellent review. I am thrilled to hear that Jenni and one of our shuttle drivers made a excellent impression during your stay. Our employees will be rewarded for the amazing comments you cited. We appreciate you and we promise to continue the excellent work. Thank you again and we look forward to your return. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Rough start but a Friendly staff."

5
29/08/2018

I had some issues in the beginning of my stay, Dirty Bathroom and spoke to the Manager at the front desk, Her agents have better customer service. After a few days I came back to the front and spoke to the CathyE and issues were resolved, Alex, Maria and Jenny from the Bar were all amazing making this long stay a great experience. I would definitely stay here again. My wife felt safe and was very happy with the housekeepers, They are very patient. The breakfast was delicious.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Businessman305 Thank you for allowing us the opportunity to give you the best service possible. We appreciate your sincerity and also for mentioning all the employees that made your stay an unforgettable one. We thank you for the five star rating and we look forward to your return. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Kathy E was amazingg"

5
29/08/2018

Never met anyone so caring and passionate about her job. Kathy e. did all she possibly could to make us feel at home and that we were always comfortable in every way, I will definitely stay here again thanks to her

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Cheech1223, Thank you for staying with us and for the great feedback. Kathy E, is an excellent employee and I am glad that she was able to help you and offer you excellent customer service. We truly appreciate you! Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Customer service (Especially Nathalie)"

5
28/08/2018

She is very passionate about her job. She helped in every way possible. Her people skills and service is impeccable! Very nice demeanor and patient. Never got agitated even though, we were a large group that demanded alot over a two week period. She's awesome and made my experience at this hotel a pleasant one!

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Lottathangz, Thank you for the five star review! I am delighted to hear that Natalie was able to assist and meet all of your expectations during your stay. We truly appreciate the positive feedback and we thank you for your business. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Home fire stay"

5
26/08/2018

Nathalie the breakfast waitress very attentive and always walking around and making sure you are not in need of anything I would visit this hotel anytime with a service like that. This is my family second time here and both times that we stayed here Natalie was very attentive to us always smiling always Pleasant it's nice to have workers around that still smiling with you and friendly manner

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Ginacamp, Thank you for staying with us and being a loyal guest. I am delighted your enjoyed your stay with us and I appreciate your kind words about Natalie and the service she provided. We appreciate your business and hope to have the opportunity to welcome you back again soon. Sincerely , Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Weekend Stay"

4
21/08/2018

Recently stayed the weekend at this hotel while visiting friends. The hotel lobby is very large and clean. plenty of seating area with a large breakfast area and a small bar/lounge area. Check in was fast and easy. Our room on the 5th floor was very nice and clean. The beds and pillows were very comfortable. There does not appear to be daily room service as our room was not serviced on Saturday. The breakfast wait staff was superb, especially Nathalie who went out of her way to be sure we had a nice breakfast. The pool is small but clean and nice on a hot day. The bartender we had Saturday night was not the most pleasant or happy person. Everything said it was a nice stay at a nice hotel.

"Great service from Joel F. at front desk"

5
18/08/2018

I was on a business trip to Miami and stayed here as it was close to my client's office. These trips often get extended by an extra day at the last minute, and Joel allowed me to keep the room booked for an optional extra day without cancellation penalty, in the event I needed to use it. Very helpful! Bob

Greycy-BWPKA, Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear RCTMiami, Thank you for taking the time to review the Best Western Plus Kendall Airport Hotel & Suites and thank you for complimenting our employee Joel F. He is a wonderful person and an asset to this company. We hope to continue making a positive impression on you and other travelers. We hope you have the opportunity to return soon! Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Gem of a Stay in Kendall"

5
18/08/2018

Was cautious about the Best Western brand when I booked here. I had not stayed at a Best Western in years. But this hotel was beautiful in every way. Exceeded expectations. Rooms are modern in design, spacious, well lit, clean. Extra room to sit, read. Movable work table that allowed viewing TV and working, then became place to eat some takeout. Gorgeous bathroom. Shower is richly tiled. Lobby is pleasant, colorful. Morning breakfast was quality. Staff was very helpful and friendly. Less than a mile from tons of food and shops. An amazing bargain for the price. Definitely coming back if in this area again.

Greycy-BWPKA, Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Hernand86, Thank you for giving us a perfect rating and for mentioning everything so detailed that other travelers will appreciate to learn about. We are thrilled with the experience you had at our hotel and we look forward to seeing you again. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"I was pleasantly surprised"

5
18/08/2018

I had canceled another reservation for this one and was nervous. I was pleasantly surprised about how nice and clean the room were and how good the breakfast was. During breakfast Natheilla, and Anna were also very helpful and very friendly.

Greycy-BWPKA, Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Victor P, Thank you for the time you invested in writing this review. We are thrilled to hear you had a pleasant stay, I hope you visit us again soon. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Beyond amazing!!!"

5
13/08/2018

I stayed there for 3 nights. Jenny from the bar has such a great personality and the drinks were amazing. KathyE was a delight. She is such a kind soul. She is funny and a big help when i questions about the area. I will return back to these 2 ladies again

Greycy-BWPKA, Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Andres S, Thank you for taking the time to review our hotel. Kathy E and Jenny have been great employees and we are very grateful to have them in our team. It warms my heart to hear you had a great stay, we hope to see you soon. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Great location....not so great hot breakfast!"

4
08/08/2018

We have stayed here twice in the last year and love the location. My mother lives in the Hammocks area, which is a 10 minute drive and this location is spot on for us. This hotel is far enough away from the Crazy hustle & bustle of Miami but with TONS of shopping and dining options within a 5-10 drive! The rooms are VERY spacious and comfortable. The bathrooms are VERY nice and modern. Front desk staff are nice. My only complaint would have to be the hot breakfast items. They were a total disappointment and absolutely awful! I know it is included in the room rate, and you should never look a gift horse in the mouth,however, the hot breakfast items were inedible! The sausages tasted like they had been in the freezer for a very long time and then microwaved too long, the biscuits had definitely been microwaved too long and were hard and the Belgium waffle mix was so runny that every single waffle that was made, fell apart. We had to go out for breakfast. Not sure I would stay here again.

"Wonderful Hotel!"

5
26/07/2018

I have been staying here for almost a year and everything about this hotel is excellent. The rooms are very spacious and very modern. The staff is very good to me and my wife. We love everything about the hotel including the breakfast, which has many options.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Patrick, Thank you for taking the time to review our hotel. As a loyal guest, you have become part of the Best Western Plus Kendall Airport Hotel & Suites family. We love having you and your wife in our hotel and we are extremely grateful that you decided to stay with us. We hope we can continue to meet your expectations. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Exceptional"

5
21/07/2018

I have stayed in several Best Western hotels, they are one of my favorite to stay at and I have to say my previous visit to this one in particular was 10/10. While the lobby and rooms were very clean it was the customer service that made the visit really great! I spoke several times with Kathy E in the front desk and she made the visit really simple and answered any questions I had. The rates on the rooms were also very reasonably priced for the location. I'm very pleased and look forward to my next stay.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Tiffany, Thank you so much for taking the time to leave this awesome review, we are very happy to hear about your great experience!! Thank you for choosing Best Western Plus Kendall Airport, we look forward to seeing you next time you are in Miami. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Fantastic Place to stay"

5
19/07/2018

We have stayed here 2 different times in the last few months and can't express enough how great this place is.... The staff was probably some of the nicest people we have encountered at any hotel and the breakfast.. well you can't beat the breakfast offered there. I missed breakfast one morning and they had bown bags set up with a breakfast to go for me and my kids... all day coffee, great happy hour prices, very welcoming to family and friends who joined us for lunches and dinners in the dining area tables, even put cartoons on for kiddos. The pool is small, but perfectly fine for the kids to play in- nice clean area. Nathalie was extremely awesome, both stays there :-)

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Mgoal13, Thank you for the great review, it was our pleasure to have you in our hotel. I am extremely pleased to hear that you had a great experience and that Nathalie was of great help. We hope to see you soon again. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Awesome hotel"

5
17/07/2018

I have visited a few hotels, but I have to give a special shout out to the bartender and front desk trainee, Jenni, at the Best Western Plus Kendall airport. What a wonderful person, entertaining personality, exciting stories. After 2 days at the hotel, they make you feel welcome. Definitely take advantage of the happy hour deals there. Ask for Jenni, you won't regret it. Be ready for some exciting conversations.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Dex, Thank you so much for sharing this great review! We are glad you had a fantastic experience. I will make sure to pass your positive comments onto Jenny. We appreciate you as a guest. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Best hotel"

5
02/07/2018

My stay was fantastic!! Never had a better experience with any other hotel. Stayed 2 nights and never wanted to leave! The room was very clean and very cozy. The bed was comfortable, coffee was great and the hot shower made the long trip even better. The breakfast was delicious. Not to mention how wonderful the staff was! Everyone was cheerful and happy to help in any way. Thank you for making my day so wonderful, I'll definitely be back too stay again!!!

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear djfrizzyfreeze, Thank you for taking the time to complete this survey. We appreciate your loyalty and we hope you come visit us soon. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites . 13700 SW 139th CT Miami FL, 33186

"Dirty Nasty Rooms"

1
29/06/2018

Privately owned, mismanaged, nightmare! Bedbug and hair in my bed and shower, along with the scum and mold. Don't let the 5 star ratings fool you, something is very suspicious with that, no way ever!!! I have traveled domestic and abroad for all my life, lovely large hotels and small b&b's and this was hands down the most misrepresented hotel I have ever stayed at, by far! The lobby looks typical, but once you enter your room, it's all down hill. Welcome to Dirty World. Run!!!.. don't walk from this place!

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear, Grillman2000 We are devastated to hear you had such a bad experience with us at the Best western plus Kendall Airport. We are known for our great customer service and attention to detail in everything that we do, but we completely understand that our reputation is not something we don't hide behind. Next time, please contact a manager and voice your concerns. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. We hope you give us a chance to win you back. We do apologize for any inconvenience you might have had.

"My Stay at BWP"

5
13/06/2018

My Stay here has always been very good. I always book for my staff from out of town and the service is great. Two service staff members are always very helpful and offer great customer service are Natalie Nieto and Carmen Marte. They are breakfast wait staff in the mornings and already happy and cheerful. I would recommend his hotel.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Fhsjenny, Thank you for taking the time to review our hotel. We are happy to hear everything went well and that you enjoyed everything. We take great pride in our customer service, we are glad that our staff was of great help to you. Thank you for the recognition. We hope we have the chance to see you again. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Great customer service !"

5
08/06/2018

In the breakfast area there is a lovely lady named Nathalie who always take care of guest at the dining area. Very welcoming and friendly. I came to this hotel without any expectations and it turned out better than I thought.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Tomas R, Thank you for your review, we value your feedback. I am pleased to hear you enjoyed your stay with us. Natalie, is an excellent employee and we are very grateful to have her in our team. We hope you will visit us again. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Great"

5
02/06/2018

After a very very long and exhausted airport conundrum, the Hotel gave me a great relief, super polite staff, very helplful, rooms were nice and tidy. Wi-Fi was very reliable so I was able to do some work, Breakfast was nice, Lovely Hotel!

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Vcelley, Thank you very much for your kind words about our hotel. It's always rewarding to hear from guest who enjoyed their stay. We hope to see you again. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Good to stay"

5
30/05/2018

My parents stayed in this hotel and they had a good experience. The hotel is clean, the rooms are very comfortable and staff is polite. Near executive airport and a small shopping center. Good parking and breakfast included.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Patriciareyes2018, Thank you for sharing your parents experience with us. We value your feedback and we hope you can also visit us one day. Best regards, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"More than we expected."

5
28/05/2018

We only stayed one night as we were boarding a cruise ship the next morning, we live in Orlando and wanted that extra day. We loved the hotel we checked in at 11 pm and the service desk people, 3 were fun and friendly. They had coffee and water available at check in, our room and bed were so cozy and comfortable. My husband forgot his razor so they provided one, Breakfast consisted of eggs of many choices and styles, fresh waffles, fresh fruit, oatmeal and yogurts, even had almond chocolate milk.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Laura N, It warms my heart to hear that you enjoyed your recent stay with us. Thank you so much for taking the time to write about us and letting us know about your experience here. I look forward to your next visit and I hope you enjoyed your cruise! Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Great service by Nathalie"

5
26/05/2018

Nathalie was very attentive since the moment we stepped in for breakfast. Helped us with our needs and created conversation with us. Making the feel of the room a lot warmer and kinder. It would definitely make me want to come back.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Bryan P B, Thank you very much for taking the time to write about your experience in our hotel. Nathalie, is one of our best employees and we are very grateful to have her. I am extremely happy to hear she was of great help during your stay. We hope to see you soon. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"EXTREMELY PROFESSIONAL ENVIRONMENT"

5
15/05/2018

The staff is great, very professional and attentive. I usually stay between 2-3 nights and it's a nice quiet environment. They have a small bar which makes it convenient if you don't want to go out for drinks. Breakfast is great. I definitely recommend this venue.

Greycy-BWPKA, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Johan T, Thank you very much for taking the time to provide your feedback. I'm glad to hear that your enjoyed your visit, we are looking forward to your return. Sincerely Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT . Miami FL, 33186

"Last minute Hotel"

5
14/05/2018

Excellent value. This was a last minute reservation and they were awesome. The bar was unexpectedly closed, but the clerk helped us find a grocery store. We were exhausted, but able to relax, get our laundry done, and get a great night's sleep.

"Lounge Closed During This Stay"

4
14/05/2018

I stay at this hotel every few weeks and have been very satisfied from the beginning. I was very disappointed that there was no staff available to open the lounge as I usually enjoy watching tv and having a drink after work. I hope this is available on my next trip.

"Available Parking"

5
14/05/2018

Very new, a small bar, a wide breakfast selections, and a lot of available parking no matter what time of day.. The only issue is there is no coin operated laundry room. Sometimes while on long trips clothes may need to be laundered to recycle so having a coin operated laundry room would assist greatly. I have no complaints I will stay here again, I stayed in the suite. The service at breakfast was by far better than any other Best Western I have stayed at, the attendants will ask if they can assist you with anything and are by far more attentive than I have ever seen.

"Best Hotel in the area!"

5
12/05/2018

I dont know why I never stayed in this hotel before. I always come to this area but I had stayed in the other properties in the area. This hotel is so beautiful and modern. The staff is so welcoming and polite, the breakfast is outstanding. I am definetaly making this hotel my new home.

"GREAT HOTEL & STAFF !!!"

5
11/05/2018

My company frequently books hotels in this area for work projects and whenever possible we choose to stay at this hotel. The rooms are spacious and clean. The breakfast buffet great. The staff is very accommodating and friendly!!!!!

"Great bang for your buck! Well trained staff and very helpful!"

5
30/04/2018

I have stayed at this hotel on multiple occasions and even recommended that my family stay there during a visit for the Christmas/New Year holiday. I do not recall staying at a Best Western prior to my stay at Best Western Plus Kendall Airport Hotel but I now consider staying at their hotels after my experience at the Kendall Airport Hotel. Their rooms are modern, clean, they offer a great breakfast, have a nice bar and their staff is very professional. I am not sure if the woman I witnessed assisting a fellow colleague was the general manager but whomever she was, she was very professional and accommodating. I believe her name was Ms. Lopez. A guest in front of me needed help with something and Ms. Lopez quickly advised her colleague on how to accommodate said request of the guest and provided a clear understanding of all the amenities the hotel has to offer. This Best Western is my go-to whenever I am in Miami (at least 1x a month). Thank you for your service; you have certainly set the bar high!

ErnestoG10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear guest, Thank you for taking the time to write a review of our hotel. I am please to hear that we are able to provide a great service, clean and comfortable stay. I am also glad that you found our staff helpful. We look forward to welcoming you again. Thank you for your support. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Nathalie down stairs is great!"

5
29/04/2018

Very friendly staff! Hotel had a really good breakfast as well. Not too far from FIU and other spots in Miami. Will definitely stop by again. Wish I had enough time to stop by the pool and to chill at the bar.

ErnestoG10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Tayla S, Thank you for sharing your experience with us. I am very happy to hear Nathalie was helpful during your stay, she is an asset to our team and it never goes unnoticed. We hope to have you back soon and thank you once again. Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Nice new hotel"

4
25/04/2018

Clean, comfortable, and conveniently-located hotel with all basic amenities. Would definitely come back. The staff was very friendly, although sometimes I had to go and find help. Much of the wing of my hotel floor (including hallway at all hours) was occupied by some law enforcement agency officials on assignment for most of my stay. I support our law enforcement, but not sure I would have booked a guest in the middle of their business block, and I think I might have mentioned it to the guest before he got into the elevator to his room!

ErnestoG10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear ottof439, Thank you for your feedback, I am eager to hear that you had a great stay. The law enforcement team was on a special duty during the dates you stayed with us, we are glad you are also supportive of their hard work and dedication. Furthermore, I will keep in mind your thoughts. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Highly recommend!!!!"

5
15/04/2018

I stayed at this hotel because my friend had stayed here previously and recommended it to me. I ended up staying at the hotel several times and love it!! The entire staff, from front desk to kitchen to cleaning goes above and beyond to ensure that you are absolutely happy during your stay. I had many requests during my stay, and no matter which staff member I spoke to, they were always friendly and did the best they could to accommodate the requests. The hotel is newer, so things are very modern and clean. I am very picky about cleanliness and this hotel is a 10/10 clean! They have a nice pool, gym, and bar. The breakfast is amazing and a great selection! I would highly recommend this hotel and would definitely stay here again in the future!

ErnestoG10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear laibn, It warms my heart to hear you had a phenomenal stay, we take pride and we appreciate you as a guest and for taking the time to review our hotel. We hope you visit us again. Sincerely, Greycy Lopez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Clean suite and nice breakfast BUT"

4
13/04/2018

The room was very clean upon entry. Breakfast included eggs and bacon. There was also cheese omlettes. The problems with the shower other than low water pressure are that it was an open shower with half door. Obviously the other glass door had been removed sometime in the past. It is too cold to have a door there that is that short. No heat lamp in ceiling either. Ameneties are attached to the wall. The soap dispenser didn't work. They gave the two of us exactly 2 towels. There was a sign that said to call if you needed additional towels. For the cost of this hotel they were chincy with the amenities. The bed was saggy in the middle. The desk furniture didn't seem to fit the area well. WIFI and cable was fine. Rating a 3 because the amount we paid was way too high for all of these issues.

"Nice Stay"

4
31/03/2018

This was the first time we have stayed at this BW in Kendall. We usually stay at the one on Kendall Drive and 122nd Avenue, but they were booked. The hotel is fairly new and modern. It's across from the Miami Executive Airport. The hotel is quiet and you can't hear the airplanes....just in case you are concerned about noise. The area is under a lot of construction with other hotels going up around it. There are a lot of industrial buildings around the hotel as well. It seems like it's out in the middle of nowhere but easy access to other areas like Pinecrest, Kendall, turnpike, etc. Rooms were nice (except needed serious vacuuming), but bathroom was a little cramped. The free breakfast was good...lots of choices as with any BW. Nice workout facility. The only reason I didn't give it 5 stars is that the dining area had trash (used utensils/napkins) behind plants and lamps (and breakfast hadn't started yet), and the lobby bathroom was disgusting (according to my husband who isn't picky...wanted to use it prior to our departure for home)....toilets backed up and hadn't been cleaned in awhile. Staff is not as friendly as we are use to at the BW Plus Kendall Hotel and Suites. We will stay here again only if the other one is booked.

"Great hotel"

4
30/03/2018

30 minutes from Miami International but worth staying here and had many restaurants and shopping within a mile. We were traveling up from the Keys so staying at this hotel was not out of our way to the airport.

"NO HOT WATER! HORRIBLE MANAGERS AND SERVICE!"

2
26/03/2018

On the last day of our stay the entire hotel was out of hot water. The overnight manager had told us that we would receive a 20% refund on each of our rooms upon check out. The night manager had left before we checked out and left all of his un-solved issues and very unhappy customers to the day manager. The day manager would not do anything since we booked with Expedia and gave us the number for the Director of Sales and Marketing (Grayce Lopez). After a very irritating phone call with her, her solution was for us to create a rewards account with them and she would award points. After finding out that is no interest to us, she no longer wanted to assist. I called Expedia which of course has to call the hotel and verify, as well as come up with a percentage to offer, they came back with 10% per room instead of the 20% we were promised. So instead of a $305 refund we were given only $152.52, this does not even cover 1 night for 1 room of our 2 night/3 room stay. The hotel did not care that the manager had promised 20% or the fact that they were leaving a customer unhappy and losing our business in the future.

ErnestoG10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Thank you for your feedback, I'm want to apologize for any inconvenience you experienced during your stay. I will contact the travel agent you used to find a better compensation for the incident occurred. We are working hard in a daily basics to deliver the best service to every guest. Sorry once again and hope you can give us an opportunity to stay back at our property.

"Natalie"

4
24/03/2018

Natalie was very helpful during breakfast. She deserves her gift card. Overall nice place. Great service. The bathroom style is unique. It takes time getting used to it. Extra towels perhaps. Enjoyed my stay.

"Made my Teddy bear feel at home"

5
21/03/2018

My Fiancee, myself, and my 6 ft teddy bear consistenly stay at this location not only because of its proximity to my parents but because of the great staff that works throughout. Michelle at the bar is fantastic and the front desk was great suggesting delicious food nearby and a store to purchase a shirt that says Miami

ErnestoG10398, Director of Sales at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear BigManwithabear, Thank you so much for your loyalty, we appreciate your feedback and your constant support. Michelle is one of our best employees and we are very grateful for her service. We hope we continue to exceeded your expectations and if you ever need anything, please contact me directly. Regards, Greycy Lopez Director of Sales Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Amazingly affordable and clean hotel"

5
17/03/2018

I am a frequent traveler and I've been to many hotels. This hotel is clean, beds are comfy, and the breakfast buffet is one of the best I've ever seen. The associates are so pleasant, accommodating and friendly. The facility is located quite a distance from the bustling part of Miami but it's worth the distance. I would stay here every time I come to Miami.

ErnestoG10398, Director of Sales at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Carlita L, Thank you very much for choosing The Best Western Plus Kendall Airport Hotel & Suites. We are delighted you enjoyed your stay with us. Our goal is to make you feel home, from our amenities and our service. We appreciate you and we look forward to your return to Miami. Regards, Greycy Lopez Director of Sales Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Lipstick on pig"

1
16/03/2018

Hotel on surface looks great, new and modern. Comes with little bar and restaurant because its in the middle of nowhere. The room was nice, bed comfy. The shower and bathroom designer needs to be swatted. The shower is a stand alone stall with a glass partition, not a door. The rain forest style shower head hangs over head almost mid way and at edge of glass. I was in the shower longer than normal because the water pressure was insanely low. Not having a curtain or door on the stall water went onto floor. It was quite a surprise when I stepped out onto bath mat and damn near went on my behind due to the slippery, very wet floor. We used most of our towels to sop up the water that sprayed out of the shower. Two things: water savings is important, but if you use the shower twice-three times as longer than usual and cant get shampoo and soap off, what is the point in ticking off the customer who will never come back? Two: why would someone approved the shower design that gets the floor wet and could cause potential harm.

ErnestoG10398, Director of Sales at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Milestogo481055, Thank you for taking the time to share your experience regarding your recent stay with us. We are disappointed to hear that you were not pleased with the room accommodation. We are an inimitable property and as a green hotel we strive to offer the best service to our guest and our environment. We apologize for the inconvenient and we hope you give us the opportunity to change your perception of the hotel and consider to stay with us again. Sincerely, Greycy Lopez Director of Sales Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"EXCELLENT PLACE TO STAY"

5
16/03/2018

This hotel is perfect for our company's needs. It's convenient, the rooms are nice and always clean. The staff is pleasant and very knowledgeable about the surrounding areas. We use this hotel at least twice a week and we have never had any issues. I highly recommend staying here for business or with your family.

ErnestoG10398, Director of Sales at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Dlindsay2018, On behalf of our hotel, we would like to thank you for your loyalty and constant support. We hope to continue to meet your needs, we truly appreciate your business. Greycy Lopez Director of Sales Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"New, clean and excellent"

5
14/03/2018

Everything about the hotel was excellent - clean rooms, modern amenities, great staff, breakfast in the mornings. I'm staying no place else when I have to visit Miami on business. Would recommend highly

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear dmorse2018, Thank you for recently staying with us and for leaving us your comments. I am delighted to read you had a nice stay overall. Thank you for describing the service you received from our great team and for mentioning our complimentary breakfast and great amenities. We hope to have you back on your next trip to Miami! Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Great place to stay , great breakfast"

5
13/03/2018

Very clean, wonderful staff. Thank you Augusto for your humor and helpfulness after a long day. You made our day! Great variety on their continental breakfast. You'll have a comfortable and clean bed and pillows

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Kathie A, Thank you for recently staying with us and for leaving us such a nice review. We greatly appreciate your feedback. Thank you for your compliments on our Front Office Agent August also the cleanliness, service, and breakfast buffet, I am delighted to read that those things helped in exceeding your expectations during your stay with us. We hope you come back to visit us on your next trip to Miami. Best regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Great hotel!"

5
11/03/2018

This was the best hotel I have stayed at. They make you feel welcomed and comfortable. The breakfast menu had a good variety and was delicious. The fitness center gave me an opportunity to get a good workout. Overall I was very pleased!

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear thornerhanna, Thank you for recently staying with us and for being kind enough to leave us a review on your experience. Thank you for your comments concerning our variety breakfast, the service of our great team members. We are honored by your recommendation and cant wait to have you back in the future. Best regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Very helpful and caring staff !!"

5
10/03/2018

My family and I were very happy with our stay here at the Best Western PLus Kendall. The staff were very helpful and went way beyond what they had to. Natalie who works in the kitchen and Anna at the front desk always looked after us, and always had smiles on their face. We will definitely be staying here again.

"Wedding Preparation "

4
05/03/2018

We stayed overnight to be closer to the venue for my cousin's wedding. The next morning, we went to breakfast and really liked the menu selections; the family had a great time. The staff were very nice and accommodating, especially Nathalie, Ana, and Rosario (made breakfast more !). I would refer this place to friends and family. Definitely, will do it again in the future.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Reine D, Thank you for your recent stay and review. Thank you for mentioning our great staff and outstanding Breakfast team. Customer service is always our #1 priority. We are honored to be considered your preferred hotel when in Miami and I hope we can continue to keep you wanting to visit us. We welcome you back any time! Best Regards, Edgar A. Sanchez General Manager 13700 SW 139th CT Miami FL, 33186

"Michelle is the best bartender I ever met"

5
03/03/2018

I stayed at this Best Western recently, everything was great, awesome complimentary breakfast, clean room great hospitality. All in all it was a great experience until.... UNTIL I met Michelle! Now I know what you're thinking, what can this Michelle of done, that is so drastic to change my whole experience? To change my outlook, not only about the hotel but of MY ENTIRE LIFE!? To make me NEVER be the same again!? Be the most amazing person EVER that's what. From her amazing red hair, to her delicious milk shakes, purse candy and loving chicken wings, she changed my entire outlook on life. I will never be the same, she touched me..... not literally, but a guy can wish right? I would of recommended staying here, but now I MUST INSIST. At least as long as Michelle works here. Hopefully one day they will promote her to the CEO of best Western, but for now she will have to settle for the title of the best bartender I ever met in my life!

"Customer Visit "

5
01/03/2018

Nice hotel, special thanks to Nathalie at breakfast time, very sweet, helpful and and very friendly; nothing was missing. Breakfast area very clean, very organized, Just was need it to star the morning

"Amazing auditor!!!"

5
20/02/2018

Stephanie checked me in at 3 am, I was so exhausted and she gave me a wonderful room and was very friendly and helpful.the room was nice and the breakfast was fine as well. The breakfast ladies Rosario and naty were very sweet as well.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear mikecOcO, Thank you for choosing our hotel for your recent stay. Thank you for taking the time to leave us such a great review. I am delighted to read that Stephanie took such good care of you and will be sure to commend her on a job well done. Also, thanks for mentioning our great Breakfast Staff Rosario and Natalia and the complimentary breakfast spread. We are honored to be your go-to Miami property, and welcome you and your loved ones to visit us any time! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"If you need any special requests don't even think of using this hotel"

1
15/02/2018

This hotel does not care about it guests I have a sick baby and asked if we could check in early they told me to come in at 1 we were not let into the room until 3 had to spend 2 hrs with my sick baby in the lobby. I cannot believe that they did not have 1 room available. There were like 6 cars in the parking lot.

BestWesternHotels, Corporate at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Top Banana! "

5
14/02/2018

When I was told I was staying at the BW Kendall I was a little disappointed. When I actually arrived, the girls on the front desk were polite, funny and accomodating. The room was spacious had everything I needed, including a microwave and a good sized fridge, and the bathroom was surprisingly big and luxurious! There is a as small bar but every night I was there, there was a different character to chat to and happy hour from 5-7 was amazing with half price beers and cocktails etc..I have to mention Michelle behind the bar who was very friendly, knowledgeablenot only about drinks, but the area too. She had a real top hotel concierge feel to her service and it was really appreciated throughout my stay. Nothing was too much trouble. I will definitely come again when in the area. Keyla too was excellent and memorable. Thanks again guys. I look forward to comong back.

"VERY CLEAN AND COURTEOUS SERVICE"

5
28/01/2018

The Staff here were very courteous and responsive to our every request. We actually stayed there for close to a 3+ weeks, and the hotel became like a home to us. My family had 2 connected rooms, and the staff would ensure that both rooms were cleaned to our specifications, and at times that were convenient for us. The breakfast staff were also very courteous, as were the front desk staff. Staff I would like to specifically mention because of exceptional service are:Natalie (kitchen), Yanasy (front desk), Kayla (front desk), Fiorella (front desk), and Betty (manager of cleaning staff). There was another yound lady at the front desk, whose name I cannot remember now. They were all very nice to us. Augustin C, Miami FL

"Electric Power Sockets galore"

4
25/01/2018

Modern hotel overlooking the runway (and another hotel being built next door). Well designed room with power sockets everywhere, including just below the full length mirror. Nice walk-in shower though my other half didn't like the ceiling showerhead. Fluffy towels. Nice breakfast but could do with more fruit options. Not many people about in the evening by the bar - we saw just one guest and the barman. Overly cold aircon in the business centre - must be like that to stop you lingering too long! No restaurants withing walking distance, but they can deliver. We found a good Peruvian restaurant at intersection of SW 88 St and SW 137 Ave. Would stay here again if in the area.

"Best Hotel Experience For The Price"

4
18/01/2018

Check In Staff gave me views to choose from. No smoke or musty smell anywhere. Room is spacious,can use some USB Ports near the beds and pillows could be more firm, bathroom is fine, venting can be stronger, and the breakfast choices is on the excellent side. Carmen on the dinning staff is a breath of sunshine with smiles and keeps things clean and running like clockwork with her staff. Minutes from West Kendall Baptist Hospital, shopping and eateries. Last night there was an awful humming sound on and off every few seconds. Other than that, Yes...I would stay there again, maybe on the opposite side of the building.

"Nice location, great beds!"

5
13/01/2018

Great staff, clean rooms (Windows on 4th floor could use some washing though), excellent breakfast choices (yougart, carbs, eggs, home fries, waffles, apples and other healthy choices too). The bed and pillows were AMAZING!! Walking distance to restaurants and movie theaters. Duffy's was where we ate...walking distance and affordable. Also has a jacuzzi along with nice pool.

"Nice place for the price."

5
12/01/2018

My family and I stayed at this hotel for 4 days. Two adults and three kids. We took the room with the king bed and sofa bed. We fitted pretty well.The bed was very comfortable and the room was very spacious.. We have no complaints...

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Edward R, Thank you for choosing our hotel for your resent stay. We appreciate your review and invite youand your family back to our property on either future vacations or travels to Miami in general! Best Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"NOT SAFE"

1
03/01/2018

The door to my room would not lock. I had an event to go to and was delayed because of this. I attempted to call the front desk and the phone in the room was not working. The A/C was not working in the room either. When I went downstairs the rep told me it would take more than 20 minutes to call maintenance and have him come out. She gave me another room which was nicer but I feel such lack of concern for the safety of guests is unacceptable. Not being able to lock the door and then to not be able to access the front desk via phone is certainly a liability for Best Western. Upon check out the rep told me she spoke to the General Manager who stated no discount or compensation could be given due to the fact I booked online. The reservation was booked through hotels.com. The General Manager is responsible for the upkeep of the facility and should take responsibility for the condition of the room. . As in any business customer safety and satisfaction should be their main concern. Upon check out the rep gave me her card and offered a minimal discount on a future visit. No Thanks!!!. I will take my business elsewhere. I need a door that locks, a phone that works and air condition.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear patricia172018, I have read your comments regarding your stay at the Best Western Plus Kendall Airport hotel & Suites. I appreciate your taking the time to write and hope you will accept my apologies. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action. We appreciate your patronage and hope you will stay with us at the Best Western Plus Kendall Airport Hotel the next time you are in Miami. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport hotel & Suites 13700 SW 139th Court Miami FL, 33146

"new year"

5
02/01/2018

I just love this place, is like home away from home, friendly staff, clean and comfortable rooms, and good value for your money. make the reservation in a hurry and staff was willing to accommodate me and my family.

"Great facility. Far from most attractions."

4
01/01/2018

I have family in the area. When their house gets too crowded during the holidays, I escape to this hotel. Done it for about 5 years. It's modern, clean, has nice rooms, good breakfast. It is, however, very far from the most Miami tourist attractions. For my needs, location is top notch. Safe area. Close to numerous shops including food, gifts, and liquor. Parking is plentiful and free. Modern clean lobby. Friendly and very helpful staff. A bottle of water, popcorn, and candy bar on check-in. Rooms are large, clean, modern. Large TV, comfortable bed and bedding, safe, microwave, fridge. Air Conditioner was a bit loud. Large bathroom with plenty of towels and toiletries. Free fast WiFi internet. Solid breakfast each morning. Few hot dishes, fruit, waffles, eggs, pastries, coffee. Plenty of food for all the guests. Large sitting area. In the evening, they open a nice bar with a happy hour. Great place to mingle with fellow guests. Though I never used it, the hotel does have a gym and a pool. If you need to stay in Kendall, yu would be hard pressed to find a better hotel.

"Good choice for Kendall area"

4
29/12/2017

Outside and lobby were attractive. This is our third stay here, as there are few hotels in the immediate area. Other than the broken toilet, and noisy a/c unit, the room was fine. Beds were good. Breakfast was standard, although eggs were cold despite sterno. All in all ok considering it was Christmas eve

"Best Option In Area"

3
27/12/2017

This is a pretty hotel with friendly staff. However, if you need a good hot shower, this may not be the best option. The showers are a bit of a disappointment. The water here is luke warm, at best. The design is a rain shower, but the stall is not big enough to accomodate a rain shower and water fills the bathroom floor. In addition, there is no shower curtain, only a half door. This means that you will be cold during your lukewarm shower, and a good shave is nearly impossible. The staff is great, btw... and the in house bar is quite nice. The breakfast is marginal, but the place is clean and pretty. In the Kendall area, this is the best hotel... Hopefully, they will fix the showers and it will be an excellent hotel.

"Great and comfortable hotel"

5
26/12/2017

Loved my experience at this hotel. BEDROOMS: The room was clean, well designed, with super comfty bed. Just like the picture i saw on the internet. Loved that they thought of every detail as -a little kitchenette with coffee maker, microwave and small fridge. -A "L" type desk designed to have a good work station with it's own work chair. -One reading corner with side table and table lamp. - And One separate dresser with drawers. -Also a small bench for luggage support. The lighting design is excellent. You can use general or spotted without a party of shadows. It's flexible. Not a tiny room. Good space for 3 people at the room, even 4. The bathroom also is generous and without safety risks at the shower. We requested a silence room on our reservation and we slept like babies for 10 days. Very quiet room. They have an app that let's you request towels or any other service though your smartphone o tablet. On the same floor they had beverages machines and a laundry station!!!! COMMON AREAS: The hotel is modern and comfortable everywhere. Nice front desk with great service 24/7. Clean pool area and gym. Beautiful and private business center with printer. A bar, a small shop open 24/7 and a breakfast area with a lot of variety. The breakfast is fresh and with many options. The ladies are always smiling and willing to serve you, specially Nathalie that makes you feel at home. My only observation is that the coffee they serve it's very light roast, almost doesn't taste like coffee at all. It's a brand dispenser so they couldn't do much about it. I was delighted at the personal for they enthusiasm and spirit of servers. They were working really hard to make everything just perfect.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Karenny C, We appreciate your recent stay at our hotel. Thank you for your comments as they are important to us. Im glad to read that you enjoyed all the hotel facilities as well as our amazing team and cleanliness. They will be very happy to know their efforts were appreciated. We hope to see you again soon! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Review"

5
25/12/2017

Great place, always have breakfast refilled, and great service. Nathalie helped out very much. The only thing is A/C might need some maintenance but other than that, amazing service and always prompt .

"Christmas Vacation"

5
25/12/2017

very nice, new and well apointed suite. had a great stay for the week while visiting family in the area. Breakfast was good, with large variety of items, NATHALIE, the breakfast hostes was very attentive and welcoming, making our Christmas breckfast a plesant one

"Great stay! "

5
24/12/2017

Nice and clean hotel with great customer service, check-in to check-out! Nathalie in the breakfast area was so accommodating and willing to help in anyway! The hotel is close to everything but away from the bustle and bustle!

"Marvelous"

5
20/12/2017

The staffs is great Customer Service, great experience. Starting with the people at front super friendly and professional. The batterder so lovely person, and a big Wow for Nathalie and her staff in the Breakfast area, Excellent Service. The rooms are clean, all the lady's in charge are super dedicated. I love it all. I didn't know what to do with the dirty clothes, I asked, is 2 floor with washer and Dryer, the Reception area help me getting everything done. I save a trip to the laundry place.

""Recommend the Stay""

5
19/12/2017

I loved everything! The staff was friendly and professional, the breakfast was amazing, check-in was a breeze and the rooms were clean and comfortable. I have made this the hotel of choice to stay in every time I visit Miami. Excellent location.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Allison B, Thank you for booking with us. Thank you for the compliments. It is great to hear feedback from our guests and to feel rewarded when we read we are doing a good job. We hope to see you back soon. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Excellent"

5
18/12/2017

I loved everything! The staff was friendly, the breakfast was amazing, the only issue I had was other rude guests. Would recommend to anyone. Quiet, nice, professional, and accommodating. Loved everything

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear virginiaR9686NY, We appreciate your recent stay at our hotel. Thank you for your comments as they are important to us. Im glad to read that you enjoyed our hotel amenities as well as our amazing team and cleanliness. They will be very happy to know their efforts were appreciated. We hope to see you again soon! Regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Ct. Miami FL, 33186

"Great stay"

5
16/12/2017

This hotel is very very nice. Rooms are beautiful and staff is friendly! Breakfast was fantastic and the waitress Nathalie was very helpful, friendly, and sweet. I highly recommend this hotel! It is out of the hustle and bustle of Miami but still close enough to get to nearby places !!

"Profit over Promised"

2
15/12/2017

I get an email that they need to speak to me, I call the hotel and they said that they had to give my room away as my credit card (which I just used at a convience store) did not work and they could not gaurentee my room and they could not reach me by phone. They offered me another room that was smaller and I had no choice but to take it. When I arrive at the hotel my card works and the phone number I gave them worked as well. We take the room with two queens instead of the King room with pull out sofa. We had planned for my two older children to sleep on the sofa and the youngest to sleep between us on the king. Now we had my one son sleeping in a chair with a bench seat in the room for his feet and the other two in the other queen as they do not offer rollaway beds. Now that we checked out 4 days I find multiple holds on my credit card. They could not explain why they could not reach me and may have transposed a number. A family that was sitting in the lounge area overheard my conversation and approached me later to say that they were the ones that got the room and found out that they sold the room to them at a much higher rate than I was quoted. So they choose profit over good customer service.

"Very helpful staff"

5
14/12/2017

Great Hotel , it was the Best stay ever, excellent place and the staff was very friendly, Rosario, Nathalie and Ana where always very helpful and went above and beyond to accommodate us. We will definitely return.

"Best Western Plus Kendall - Great Hotel!!"

5
13/12/2017

This hotel is awesome!!! Perfect location The property is clean and new. Very large and inviting lobby area. The front desk and dining room staff were excellent!! I originally booked for one night & ended booking a 2nd night! That's how pleased I was. Anna at the front desk made sure I got my stay extended for another night. Natalie and her dining room staff crew were fantastic. Natalie came around several times to make sure we were ok. This hotel serves a FULL breakfast!!!

"Nice clean property"

5
11/12/2017

Very clean and new. Efficient, pleasant staff. The breakfast was very nice and the breakfast staff very helpful. I was traveling with a special needs child and the breakfast servers, especially Nathalie made sure he had everything he needed and were very kind to us.

"Well kept hotel"

4
09/12/2017

This hotel seems to be a newer location, but it definitely has been well maintained. The staff is friendly and the amenities are nice. This was a great value for what you receive in a hotel of this type.

"Beat western plus kendall airport hotel"

5
09/12/2017

Awesome service. They don't quit until they get you want you want and need. It is very quiet with laundry facilities on every floor. They also include vending machines on every floor just in case you don't feel like going downstairs for snacks. The staff is very nice and knowledgeable about the area. I would definitely come back.

"Friendly staff, good breakfast, good kitchen"

5
05/12/2017

This is a nice newer hotel with great service and friendly staff. The breakfast is good with excellent kitchen staff. We had a small issue with our first room and they moved us to a new room right next door.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Colin F, Thank you for your stay and for taking the time to leave us your feedback. We appreciate your comments on the quality of our breakfast and its staff service. We hope to have you stay with us again on any future travels to Miami. Best regards, Edgar A. Sanchez General Manager 13700 SW 139th CT Miami FL, 33186

"Kitchen review. "

5
04/12/2017

Nathulie in the kitchen was very hospitable. She made the visit a pleasant experience. She made sure we had drinks and was eager to clean up. She checked back multiple times and assisted other guests pleasantly. We would definitely go back.

"Friendly, clean, near Miami Zoo"

5
04/12/2017

Nice small hotel near Miami Zoo and Kendal executive airport. Near many restaurants. Went with 3 small children to visit Zoo which is around the corner. The staff was friendly and hotel very clean. Didn't use any amenities. My son left his favorite toy. I called and housekeeping was able to find it and hold it for us. I went back a few days later to get it and staff was very sweet. Will definitely stay here again.

"Jose Gonzalez "

5
03/12/2017

Good service, the personnel are excellent, helpful and friendly!! I strongly recommend the hotel. The place is beautiful and comfortable !! I would like to thanks Eliosa, Ana & Fiorella for there great service.

"Family Wedding "

5
03/12/2017

Even though we checked in late last after the party, someone was still available to check us in, the room was beautiful and bed very comfortable, loved the shower!!! The ladies at breakfast very attentive and friendly Anna and Nathalie

"Santa andthe Polar Express Trip"

4
29/11/2017

First time staying at a Best Western -- it was the closest hotel to where my husband was working. While the size of the suite was somewhat smaller than other suites we have stayed in, it worked for us and everything was fine

"repeat customers"

5
29/11/2017

This Best Western Plus hotel is excellent, It's our second visit and we enjoyed our stay as much as the previous stay. The check in and check out was easy and with a very friendly staff. Ana and Keyla are very personable and are a PLUS to the Best Western name. We will definitely stay here upon our next visit.

"very good option"

5
25/11/2017

We are happy to choice the Best western hotel and we hope use again, the parking is good, exelents conditions general and cleaning, we like the lobby and the launch bar, in general we are satisfaced with stay in the hotel thanks

"Excellent"

5
24/11/2017

We stayed 2 nights. Great staff. Rooms were very clean and comfy. We even had a jacuzzi tub. What a plus. I definitely recommmend this Best Western! Breakfast set up was nice. The bar was nice. We would definitely stay again.

"Avoid this chain at ALL costs."

1
24/11/2017

Our valuable were stolen our first night here and we were completely avoided by hotel staff and management once they were informed that we filed a police report. Conflicting reports about the events leading up to this from hotel staff occurred prior to the arrival of the police which only raised our suspicions.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear dgmondesir, Thank you for completing the survey regarding your recent stay at our property. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. You stated that upon check-in items were missing from your room. I have brought this to the attention of our housekeeping and Front Office departments and have been investigating going trough our cameras the specific times you requested and no one reenter your room besides your husband that day. A police report was made and they have full access to our surveillance cameras. We appreciate your patronage and hope you will stay with us at the Best Western Plus Kendall Airport Hotel the next time you are in Miami. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites

"Inviting, relaxing and a wonderful staff"

5
21/11/2017

Augustos, at check in, and Michelle, at the bar, were both fantastic. They were pleasant, helpful, and professional. They made us feel welcome, adding to the experience of a relaxing evening, and a great nights sleep. Comfortable rooms. Breakfast was very nice, too. Our stay was only one night for business. I definitely recommend this as a great place to stay.

"Awesome hotel "

5
20/11/2017

I've stayed at this hotel twice and we will continue to come back. The hotel is very clean, the staff is very friendly. The rooms are very spacious, clean and comfortable. The hotel is close by grocery stores, restaurants and anything else you may need.

"Terrible"

2
16/11/2017

I'm truly disappointed with how the situation went. Greycy the sales manager is not reliable or competent. Aside from that, the rooms themselves were not up to par to our basic expectations. Examples are the loud HVAC units in multiple rooms that were in the block or the lack of room services during after hours for amenities. I would recommend another hotel in the area, if possible considering there are not many hotels in the immediate area.

Edgar10398, Director of Sales at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear ssj0618, Please accept our apologies for any inconvenience you may have encountered. Please know that our number one goal is to provide our guest an unforgettable stay. Unfortunately, I did not have the pleasure to meet you nor was aware of any incidents. If your could please provide me more details or call me directly and I will be more than glad to assist you. I hope to hear from you soon. Sincerely, Greycy Lopez Director Of Sales Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Paper Copy of Credit Card"

2
15/11/2017

First off the facilities are excellent. The staff is very helpful and polite. My issue is with the obsolete handling of the customer's credit card. That is the reason for the low overall rating. When you check in the make a hard copy of your credit card. What happens to that copy afterwards??? I asked why they did that considering that they already have an electronic reservation with all the credit card info, and they also swipe the card upon check in. The front desk clerk tried to explain but there is no valid reason. In this era of fraud and identity theft the Hotel should understand this and be proactive protecting their customers. I stay at many hotels around the country and this is practice was eliminated long ago.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear William078, Thanks for choosing the Best Western Plus Kendall Airport Hotel and leaving your feedback. I am sorry to read that your stay was not exceptional because of the credit card issue. I understand how important this is to you as a business traveler. Your review will be forwarded to our hotel's management to address this issue accordingly. Best regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel 13700 SW 139th CT. Miami FL, 33186

"Welcoming Staff!!"

4
14/11/2017

The staff was very welcoming Eric, Ana and Keyla were kind and helpful throughout my wife and I's stay. The rooms were comfortable and clean. They have happy hour at the bar and Michelle makes an amazing mojito. Will recommend to friends when they come down to Miami

"Great service"

5
14/11/2017

I have been staying at this hotel since it opened, by far its the nicest and cleanest BW. The staff at breakfast, Natalie are great . Would definitely recommend this hotel always. It has lots of places to eat and shop nearby.

"Great place."

5
13/11/2017

A very nice, clean, and quiet hotel. We had to leave very early in the morning so we can't evaluate the breakfast. Very nice staff. No bugs in our room. We would definitely stay there again. Very close to shopping and restaurants. Nice bar.

"Bugs in my room"

2
07/11/2017

Within 10-15 minutes of walking in and checking the room out, I encountered close to 10 cockroaches, I immediately went down to the front office and since all rooms were booked she offered to spray the room and when someone checked out in the morning I can then transfer rooms. By 12 the next day I still wasn't moved from the room I had to bring all my bags to my car and leave the hotel with all my things instead of being able to unwind and leave my belongings. Finally when I came back they had another room for me which had no bugs. But when I inquired about how we are going to justify the fact that A. I got no sleep because I hate bugs. B. I was extremely inconvenienced by the situation C. did not think it was fair to spend over 130.00 on a room that was filled with bugs. They offered me a whole 15.00 dollars of my first night so i still paid 120.00 for a night in a room i literally couldn't even relax in

"SATISFACTION GUARANTEED"

4
06/11/2017

If you stay here you will be pleasantly surprised in the quality of this particular hotel. The rooms are large and very comfortable. Well decorated and bed was extremely comfortable. The staff was excellent and it was nice to have a lounge to go to.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear U5673QWrichardd, Thank you for choosing to stay with us. We appreciate your review. I am delighted to read that you got to experience and enjoy thee quality of our rooms and amenities. We hope to see you on your next visit to Miami! Sincerely, Edgar A. Sanchez General Manager Best western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Best Western Stay"

5
05/11/2017

Brand new and very clean hotel. Convenient location in West Kendall next to the Miami Executive airport. Free wifi and express checkout are provided. Received excellent service from the staff for checkin, checkout and breakfast.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Mayra B, Thank you choosing to stay with us and for such a nice review of our hotel. Im happy to read that our staff exceeded your expectations and left you with such a great impression of the service we provide. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Vacay - hotel no bueno"

1
02/11/2017

They cancelled our reservation without contacting us even though check-in is until 12am! Hotels in the area completely booked. So it seems they cancelled it for an immediate sale! So annoyed!! Unhelpful reception.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Robyn H, Thank you for notifying me about the reservation problems you experienced at the Best Western Plus Kendall Airport Hotel & Suites. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I have researched our records and am not able to locate your reservation. I have also checked with the Best Western Reservations Center. Their representative also investigated the situation and has found no record of your reservation. If you have a confirmation number, or can provide me with more specific information, please let me know. I will be glad to check our records again. We appreciate your patronage and hope this inconvenience will not keep you from returning to the Best Western Plus Kendall Airport Hotel & Suites the next time you are in Miami. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Good option in Kendall FL"

4
30/10/2017

We have some friends that live in the area so we decided to book this hotel. It was really nice. The room was very clean and the bed is super comfy!! There was also breakfast included and a very competitive rate. We were really pleased with not having to drive 40 miles back home.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear 410aldop, Your compliments are highly appreciated, I'm glad you enjoyed the quality of our rooms, complementary breakfast and services were helpful for your trip. I hope to see you and your family at our hotel on other future visit to Miami! Regards, Edgar A. Sanchez General Manager Best Western Plus Airport Hotel & Suites 13700 SW 139th CT Miami FL, 33186

"Quality"

4
24/10/2017

I stayed at Best Western Plus Kendall Airport this past weekend and was pleased with the service received. The room was cleaned and the staff was courteous. The place was clean and the staff provided good servicell!

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear mariaV5726KD, Thank you for your compliments and observation of our hotel Staff service and professionalism! We are glad to have exceeded your expectations and hope you stay with us again soon! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendal Airport Hotel &Suites 13700 SW 139th CT Miami FL, 33186

"Great wedding party hotel"

5
22/10/2017

This a very good place to have your wedding party stay. They have all the ammenities for a super low price. They have an awesome full breakfast with great staff to help start your day. I love the waffle maker. It is a great added touch. Overall, the value for the stay is great and we were very comfortable here.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Mahason D, Thank you for taking time to write such a nice review, we greatly appreciate it. I am happy to read that as a wedding guest you were able to find comfort and convenience with our services staff and great location. Thank you for giving us the opportunity to continuously meet your expectations. We look forward to having you here again soon! Cordially, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Great hotel! So close to Miami Zoo!!!"

5
09/10/2017

Great stay, every day housekeeping, full breakfast, from yogurt to eggs, sausage, toast, good breakfast. Free parking. Staff is so nice. Clean rooms. Clean sheets!!!! Highly recommend. It is so close from Miami Zoo.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear lindy14v, Thank you for taking time to write your review. We appreciate your feedback. I am happy to read you found our breakfast, friendly staff, and location to your satisfaction. We look forward to seeing you on your next visit to Miami! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Comfortable quiet and spacious"

4
05/10/2017

Great stay. Wanted to be in Kendall, near family for an event and this was a great choice. It was fully booked but still quiet. Rooms really spacious and comfortable and everything looks new. The shower as stated in other reviews is kind of weird but no big deal. Small pool but my kids enjoyed even with the rain. Breakfast is varied and pretty good. Lots of choices. Water and hot coffee/tea available all day.

"Wedding group"

1
30/09/2017

Visited last weekend and reserved over 9 rooms. Management did not work with us and mistreated us. Complained to corporate and no word... Very bad chain of Hotel in customer service. Won't be staying in best western's ever again.

BestWesternHotels, Corporate at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Awesome Service"

5
28/09/2017

I passed by the area and needed 2 nights, I was checked in by STEPHANIE!!! and she was awesome, she checked me in into a wonderful clean room and gave me all the info and service I needed. Michelle the bar tender was great as well and very attentive. I enjoyed my stay and will definitely come back again.

"Best bartender EVER!"

5
20/09/2017

I was just visiting the area, and stopped in to have a couple of drinks. The bartender, Michelle, was really attentive, and very helpful. I have been back a few times when she works and she always has a smile on her face, and she always goes out of her way to make all of the others at the bar happy as well. Hotel is nice, from what I saw, but Michelle will be the reason I will be back. Always love a good bartender. Thanks BW and thanks Michelle.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear JenniAndersonn77, Thank you for taking the time to share your comments with us. We appreciate your recommendations. I will certainly let Michelle and the staffs know that you were impressed by their customer service. See you next time! Edgar A. Sanchez General Manager Best Western Kendall Plus Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Best Vacation Ever"

5
14/09/2017

my husband and I were looking to have a vacation that we could relax and stay away from home and coming to this hotel was the best decision ever. we slept like babies and by the time our vacation was over we were so relax neither one wanted to leave. but for sure this will be our hotel to run to if we need to relax.

"the cleaning service crew stole my daugthers Iphone."

1
06/09/2017

when to the hotel on august 20, 2017 and my daugther forgot her iphone on the room. and cleaning crew got inside the room after we left and when we asked for the iphone hotel front desk cover the crew saying there was no iphone there. but my daugther had it on the night table.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear J C, Thank you for your comments concerning your stay at the Best Western Plus Kendall Airport Hotel. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. You stated that upon check out items were missing from your room, specifically your daughter i phone. I have brought this to the attention of our housekeeping department and have been assured that this was not left behind and the Front Office Staff has no reason to cover up for anyone specially for a lost item in a Guest room. We appreciate your patronage and hope you will stay with us at the Best Western the next time you are in Miami. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel 13700 SW 139th CT. Miami FL, 33186

"Labor Day weekend"

5
04/09/2017

2nd visit to this hotel. First room I was given had a noisy air conditioner but the staff promptly changed us to another room. Rooms are very clean, comfortable, bathroom very clean and room overall very nice, beds are very comfortable slept very deep. Morning they have breakfast and also A bar at night in the lobby with happy hour!!!

"Outstanding Hotel Stay"

5
20/08/2017

This is my 3rd stay at this hotel and the facilities are excellent as well as the staff. The breakfast is SUPER!! and the attention from the staff in charge of the breakfast is outstanding. Especially, Natalie makes sure that everyone has what they need and offered her assistance to all of us. Definitely I'll keep coming back.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Wanda R, We appreciate the great review. I was glad to read that you had once again a wonderful stay and thank you for loyalty. We expend considerable effort to ensure our guests receive courteous service and comfortable accommodations. Natalie is a special employee and loves to take care of all of our Guest. Keep us in mind on your next visit trip to Miami! Best regards, Edgar A. Sanchez General Manager Best Western Kendall Plus Kendall Airport Hotel & Suites Miami FL, 33186

"Great front desk staff"

5
19/08/2017

Great hotel! Keyla and Ana from front desk were awesome. Made us feel welcome and really made our stay extra special. They are very helpful and courteous. Will definitely stay here again. Our room was spacious and clean. The complimentary breakfast was also good. Lots of choices offered

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Pamela M, Thank you for your recent review. We highly value your feedback. I am pleased to read you enjoyed our facilities such as our friendly staff with Keyla and Ana at the Front Desk that enjoyed taken care of our clients needs! We look forward to your next trip to the Miami South Kendall area. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Nice Place To Stay"

4
16/08/2017

This is a safe, clean convenient place for me to stay whenever I come to Miami to visit my daughter. Good service and a good breakfast for free is also an enticement and added bonus. I also enjoy the clean swimming pool and relaxation area.

"Greater than Expected"

5
14/08/2017

This was our first time at the new brand of Best Western. I was very impressed with the décor of the lobby and rooms ... the breakfast was more than expected. Service was GREAT. The bed was extremely comfortable - I especially liked the blanket that was used. If this room cost 2X as much ... we still would have been impressed.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear edhill002, We appreciate the great review. I was glad to read that you had a wonderful stay. We expend considerable effort to ensure our guests receive courteous service and comfortable accommodations. Keep us in mind on your next getaway trip to Miami. Regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Top Gun Trip"

5
09/08/2017

Great palace to stay, clean and good value. Location was nice out in the country of Kendal, FL. Lot's of place to eat and grab supplies, we drove down to Key West and back on the same day. Newer hotel lot's of detail in the room's, great place.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Merrill H, Thank you for taking the time to write about our location and service. Your recommendation to other travelers is greatly appreciated. I am pleased you enjoyed your stay with us. We look forward to seeing you in the near future. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Fantastic experience."

5
09/08/2017

I truly enjoyed this location. Convenient, ample free parking, very friendly staff, clean, very good breakfast (included). Ample rooms with wonderful beds. Congratulations to the people running this hotel.. I will definitively recommend it. (Stayed August 3-6, 2017 room 520)

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear edbljr, Thank you for your recent review. We highly value your feedback. I am glad to read you had a pleasant experience with our service and amenities. We look forward to your next visit to the Miami South Kendall. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Great Hotel"

5
07/08/2017

This hotel was wonderful. It was clean and the staff was wonderful. It is in an quiet area off the main road which was relaxing. The breakfast was great and so much better than the traditional waffles and cereal, but the waffles were great if that is your preference. Pool was a little small, but it isn't a deal breaker for me. The property was well maintained and we felt safe. Rooms were beautiful with rainfall shower heads coming out of the ceiling and super comfy beds that you just sink to sleep in. Definitely will be staying here again for sure.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Theresa C, Thank you for all your comments. We highly value your feedback. It is wonderful to read that you enjoyed our hospitality. We look forward to seeing you again during your next trip! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Best of Best Western"

5
31/07/2017

I knew someday we would be staying in the western Kendall area and want ed to stay here. So glad we did. From the easy check in to the wonderful room to their great breakfast, our stay could not have been better. The hotel appeared to be close to fully booked and even so was very quiet. Our king bed was very comfortable as was the seating area in the room. The only weird quirk was that shower did was open to the room with a door which allowed the floor to get wet some. That is just a design question but other than that the room was awesome and what one would expect in a higher end property. I would highly recommend this property if you are staying in the area.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear scoutdreams,Thank you for your recent review. We highly value your feedback. I am pleased to read you enjoyed our facilities such as our friendly staff and complimentary breakfast. We look forward seeing you again on your next reservation. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Ct. Miami FL, 33186

"Great hotel"

5
29/07/2017

This hotel seems brand new. The lobby is very appealing, has a bar and lots of seating for the free breakfast. The breakfast was nice with a variety of choices. The rooms have plenty of space and have awesome lighting including neat little reading lamp thingy on the wall on each side of the bed. The bathrooms are nice too, the showerhead is nice (rain-type). Only having a half shower door is kinda weird at first but surprisingly doesn't make a mess in the bathroom. The location is away from lots of traffic which is how we like it. A short drive to restaurants and shopping. The staff is very friendly and this will be our new go-to Miami hotel when we make trips to the mainland from the Keys.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Kathleen C, Thank you for taking time to write your review. We appreciate it. Your feedback about our attentive staffs, amenities and hotel services are important to us. We look forward to seeing you again on your next trip to Miami! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"My stay was perfect"

5
19/07/2017

We had a great stay. We stayed 4 nights. Breakfast was great, staff was friendly, rooms were very clean. It's in a great location with shopping, restaurant's, and any other type of store you would need very near by. I would definitely stay there again with my family.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear P6189BHsandrac, Thank you for all your comments. We highly value your feedback. It is wonderful to read that you enjoyed our hospitality. We look forward to seeing you and your love ones again during your next trip! Best regards, Edgar A. Sanchez General Manager Best Western Kendall Plus Airport Hotel & Suites 13700 SW 139Th Court Miami FL, 33186

"Very clean and new"

5
16/07/2017

We stayed one night and the hotel is central to many restaurants. It was clean and spacious. The staff was helpful and the lobby had 24 hour cool water and hot beverages. The breakfast was one of the better that I have seen. I travel weekly on business and would definitely recommend.

"Amazing!"

5
15/07/2017

We only stayed here for one night as we had a day trip to the Zoological Foundation planned and this hotel was one of the closest. I can honestly say this bed was one of the comfiest beds I've slept in! The room was spotless and the staff were so helpful, I missed breakfast the next morning so they helped me order food in from a local cafe. Would 100% recommend

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Carol-Anne N, Thank you for staying with us. We appreciate your review. I am pleased to read your comments about our friendly service and accommodations. We look forward to your next visit to the Miami South Kendall area. Best Regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Ct. Miami FL, 33186

"GREAT STAY at a GREAT PRICE...be aware of Air!"

4
11/07/2017

Short and sweet, I would give this hotel 5 Stars if not for the AC situation. My son and I got in late and the AC unit smelled like a locker room! Damp, wet, moldy, musty, it was terrible. We were too tired to change rooms plus we were only in one night. Other than this issue, everything was perfect. The room and hotel were well decorated. The breakfast was filling. The price was excellent. Location south of the city was okay. I would stay again, but ask to change rooms if the AC situation is the same.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear P4078LFjosephr, Thank you for your review. Your feedback is very valuable to us. We appreciate it. I will be sure to share your comments with our maintenance team to address this issue right away. Please keep us in mind on your next visit to Miami as we look forward to another opportunity to better serve you in the near future. Best Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th CT. Miami FL, 33186

"Disappointed"

2
11/07/2017

This hotel was awesome.....but it has gone down the drain!!!! The A/C had to be fixed....the refrigerator did not work and had to be fixed....the water pressure of the shower was bad....There is a Holiday Inn across the street from this hotel on the other side of 137th and we will try it for our next trip. It is a shame because we had stayed there like six times:(

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear 62015Tony, We have sent you a private message asking if you could please help us so that we can better assist you but we have not heard from you yet. Since the experience you described is unusual to us, we would like to make sure you give us a try again at this hotel so we can show you that we care for our guest and not to go elsewhere. Please reply as soon as you have a chance. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Exceptional Customer Service"

5
10/07/2017

We really appreciate that even though I came to the hotel earlier than the check in time the girl at the Reception contacted housekeeping and the Housekeeping Supervisor to confirm the availability of room for us to be able to get drees to attend the wedding we were attend. The quality and freshness of the Buffet breakfast was exceptional. Plus the friendliness and exceptional customer service of the staff.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear carmenid2017, Thank you for taking the time to share your comments with us. We appreciate your recommendations. I will certainly let the departments staff know that you were impressed by their customer service. We would be thrilled to see you again on your next visit to the Miami South Kendall area. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Ct. department Miami FL, 33146

"Was okay"

4
06/07/2017

Front desk was always excellent. The only incident I had was with the breakfast manager. About not being able to take my children's breakfast to their room. The other incident was with the housekeeper partiality cleaning the room and barging in while we were taking a nap. Even when I had the sign saying "Please do not disturb". Overall they weren't disrespectful. They were kind and helpful.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Lourdes P, Thank you for your review. Your feedback is very valuable to us. We appreciate it. I will be sure to share your comments with our Kitchen floor and Housekeeping department team. Please keep us in mind on your next visit to Miami as we look forward to another opportunity to better serve you in the near future. Best Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Ct. Miami FL, 33186

"Excellent Stay"

5
03/07/2017

Very satisfied with service, the staff was friendly and accommodating. Breakfast was very good and lots to choose from, my grandson loved it. The room was spacious and modern. Wifi worked extremely well!

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear 318alinar, We appreciate you for choosing to stay with us. Your feedback is appreciated. Thank for noticing our hotel's qualities from helpful staffs to our outstanding complementary breakfast. We look forward to seeing you both at the hotel again soon! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Great stay"

4
27/06/2017

The only negative thing is breakfast was too early 6-9 and i didn't like that the bathroom didn't have a door just half of a glass....Everything else was great. The staff was really friendly and helpful and I was also able to take breakfast to my room.

"This place used to be better"

3
26/06/2017

This is not my first stay at this BW, in the past it's been great this time I was very pleased with the room but the staff needs to be adjusted nighttime staff to be specific. I arrived to my room after spending the day in key largo on the water to find ants all over my bar area, I sprayed it with off and wiped down the bar with some washcloths they supplied in the room. When done I called downstairs to the front desk and asked the gentleman for some more washcloths because I had used mine to wipe ants crawling on my bar. He said oh we don't have any more washcloths I'm sorry, I'll send you some hand towels, (idiot) I explained to him why I needed some more washcloths because I wiped down ants crawling all over the place and he said oh that's not good I'm sorry and that was the end of the conversation, I had to go buy some dang washcloths just so my family could shower. The next evening upon walking into the hotel I stopped at the front desk because I needed quarters to do laundry. I asked the girl and she said sorry I don't have quarters, I said it's for me to do laundry at your machines, she said umm yea we don't have any. The sign on the washer wall clearly states they do. What the hell would they have done if I needed to buy something that required quarters in return. Considering the lack of customer service I received and that there is also a hotel being built right in front of this one that blocks the view of the airport I don't see myself staying here again. There's a design flaw with the shower doors for sure, it's 1/2 a glass on the shower and you flood the bathroom along with entrance to the room when you shower. The rooms and the grounds are good but the staff spoils it all. I hope this is seen by management and addressed so these things can be fixed. I hate that this occurred because I thought I had a gem of a place to stay when down visiting family but now I will have to find a new place to stay.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear OutOfPlaceCuban, Thank you for your review. Your feedback is very valuable to us. We appreciate it. I will be sure to share your comments with our front desk team. Please keep us in mind on your next visit to Miami as we look forward to another opportunity to better serve you in the near future. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Customer Service Oriented Hotel"

5
20/06/2017

I stay in this Hotel over and over again, I feel very safe even if I travel alone. They have a shuttle within a 3-4 mile range where they take you and pick you up. The Staff in Reception are always willing to give the extra mile to make your stay as comfortable as possible. The breakfast is more then a Continental Breakfast , very complete in all aspects for a good breakfast. The House Keeping Personnel are also very attentive and helpful if you should need anything. The Hotel complete staff has a 10 . I highly recommend this Hotel in this area, I have tried two different ones in that area, but this one is the best by far.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear marthairiso, We appreciate your review! Thank you for being a loyal Guest and for pointing your positive experiences of our location, food and services. We look forward to seeing you in the near future. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700SW 137th Court Miami FL, 33186

"Miami vacay"

5
19/06/2017

Excellent value I felt like I was at a five star hotel the beautiful lobby with the waterfall the room was spectacular the bed was fantastic it was comfortable quiet and oh so clean and so much space in each room I felt really comfortable I will stay there again

"Quick and Pleasant"

5
13/06/2017

I checked in very late and Stephanie was very helpful and very sweet. Check in was fast, the room was nice, breakfast was very pleasant. would definitely will be coming back again. The hotel is very quiet which I like but if you are trying to go to the beach you are a bit far.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear MikeKing24, Thank you for taking the time to write about our service. Your recommendation to other travelers is greatly appreciated. I am pleased you enjoyed your stay with us. We look forward to seeing you in the near future. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Best Western In Kendall Airport review"

5
09/06/2017

I had an excellent stay at the hotel. A few minor problems but nothing which will stop me from staying at Best Western Inn at Kendall Airport Florida location. The staff at the desk was great, excellent rooms and great breakfast. I will stay at this place always when I need to stay near Kendall Airport.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Naresh S, Thank you for choosing our hotel on your recent stay. I am pleased to read your comments about friendly staff and hotel features. We will be looking forward to your next visit to the Miami Kendall Airport area! Regards, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites 13700 SW 139th Ct. Miami Fl, 33146

"Very Good for the Price"

4
08/06/2017

This is a very beautiful 3 star hotel. The staff was very friendly and welcoming. I liked the beds, they were comfortable enough where my back didn't hurt the next morning. One piece of advice for people who are thinking of booking here is that the bathrooms may look nice but the shower has no door; it's a tall piece of glass that covers half the shower from top to bottom and the other half of the shower is wide open. Due to half the shower being open, I found that every time I took a shower a lot of water ended up splashing out onto the bathroom floor. I'm not a fan of this modern doorless shower. On a completely separate note, many of the hotel rooms have that connecting door to another hotel room located right next door. This door is not very sound proof, so if someone is staying next door you can easily hear them talking, watching tv, and et cetera. Unfortunately, after staying at this hotel for almost two weeks, I frequently heard the people next door making "woohoo", or as most people say in positive way, making love. This is expected from hotels, but because the door is not thick you may hear people messing around in bed. Here are some other slightly annoying experiences from my stay: -The cleaning chemicals or what not used by housekeeping are quite overpowering. I got quite a few headaches from the smell. -The breakfast is okay, not anything special. Includes typical breakfast foods. -The hotel is located next to a car mechanics store. Pretty much every night around 9-10 pm I heard a sports car from this mechanic store speeding down the road.

"Remodeling and up-grading my house"

5
03/06/2017

I work very close to this Hotel, actually I saw the construction of it from early stage since I drove by it on a daily basis to go to work. I never thought I would be staying here until this situation in my life came about. I came to rent a room with my son very late one night feeling deeply sad, stressed, anxious and the nice young gentleman at the front desk called Abraham was so courteous and nice. That attitude and the smile in his face and well wishes to me and my son made me say Thank you God for bringing me here!! Thank you Abraham for making me feel at home. I have stayed here now one month, and I will tell you that never crossed my mind that so many nice, professional and courteous people could be working all under the same roof. I have met many employees at the Hotel, but the ones that already have a piece of my heart is the sweetest of all Fiorella,(front desk), OMG!!! she is Gods gift to me, Ana (front desk sup.) Catherine (mgr), Marilyn (housekeeping), Tania(housekeeping), and last but not least Johnny and Rosario from the kitchen, they both are excellent, pleasant and courteous, and the breakfast is always EXCELLENT. Thank you ALL for making me feel like home and making my stay in this Hotel a very pleasant and happy experience that I will never forget. God Bless You All!!!! I will recommend this Hotel to everyone reading my review. I promise you the best experience, service, and the helpful hand of many of these wonderful and talented employees. Thank you all for your hospitality. Regards, Cookie Agostinho

"Great place and location"

5
29/05/2017

This best Westrin was really nice to stay at. The staff was friendly and helpful, the rooms were clean and convenient. The hotels location allowed me to experience Miami the Florida Keys and Everglades because of It's convenient location. The place was clean and had all the amenities she would need forest day. Definitely would return in the future.

"Anniversary Getaway"

5
29/05/2017

We live close by this hotel and just needed a place away from home to celebrate our 32nd anniversary earlier this month. We couldn't have picked a better place! The staff was super friendly and helpful and the atmosphere was that of a luxury hotel but without the luxury price. Will definitely be going back (maybe next anniversary) and would certainly recommend it to anyone else - whether traveling or local.

"Anniversary trip"

5
22/05/2017

Great pool and hot tub. Room very nice. Walking distance to several stores. Was a great stay. Would highly recommend this place would stay here again ifif ever in area again. Breakfast was very good. Dining room was nice and clean.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Michelle A, Happy Anniversary and thank you for your review. We appreciated your feedback about your experience during your stay. I am glad your enjoyed our friendly service, facilities, and location. Keep us in mind for you next visit to Miami. Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"The BEST Western of them all"

5
20/05/2017

By far the most modern, elegant and well-appointed rooms I have ever enjoyed at any Best Western. Rooms were spacious, well equipped for business and pleasure travel (ergonomic office chair & desk, large TV, additional table on wheels, armchair, decent sized fridge). Every staff member we came across, except the barman, was extremely helpful. Front desk & housekeeping went out of their way to help us, as did the courtesy shuttle drivers. The barman, however, felt like he was the cat's whiskers and was running the most pretentious bar in Miami. He told us about all the training he had received …but then questioned another guest when he ordered red vermouth on the rocks, arguing that it was only meant to be had as part of a cocktail. An ignorant but modest barman would have served the guest without questioning his choice; an educated barman would've known that vermouth on the rocks is a popular choice in Europe. On a side note, posters in the elevator boasted about beer pitchers being available at the bar, but the bar was out of all 3 or 4 kinds of draft they usually stocked for our entire 3 night stay. Other than the bar, I would highly recommend this hotel if you are looking for something in Kendall; it is far better than the other Best Western in the area (and about 4 others I have visited in Miami) and is definitely exceptional value for money as far as Miami hotels go. ...one must keep in mind that most hotels in this price range do not have bars, so having one with a pretentious barman is much better than not having one at all.

"Love this hotel!"

5
09/05/2017

Friendly staff! Great breakfast choices! Wasn't too expensive. The shower pressure was really nice. The one thing I didn't like was, 8 felt like the hotel was in the middle of no where. But other than that it was a great stay!

"Ceo/Owner"

5
08/05/2017

Estuardo, Keyla, Abraham, Lewis, were Amazing. THE ONLY PLACE I WOULD STAY AT IN KENDALL, PERIOD... Service on point, the whole staff were polite and the room very very clean. I plain on another business trip soon. Now I actually look forward to it...

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Zachary D, Thank you for your recent stay. We appreciate your feedback. I will be sure to share your comments with Estuardo, Keyla, Abraham and Luis. They will be happy to read it. We look forward to seeing you on your next business trip again. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33146

"Staying , amenities"

4
02/05/2017

This hotel is very confortable for business, clean, excellent hotal staff and services, the only draw back, is there are not restaurants or stores near by, need to have a car to go out. if you are on business and have transportation will do very well, has a small airport near by and excellent to comute from out state.

"Ver good"

4
01/05/2017

You need to take care the AC problems To loud we had to shut it off before we went to sleep or else we couldn't sleep............... ...............................................,.,...........….......

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Angela B, Thank you for your review. Your feedback is very valuable to us. We appreciate it. I will be sure to share your comments with our maintenance team. Please keep us in mind on your next visit to Miami. Regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Amazing hotel "

5
30/04/2017

Sebastian was extremely professional and welcoming. We got really late to the hotel, so all I wanted to do was go to my room and sleep. He helped us get our room quickly and explained everything throughly in no time whatsoever.

"Pleasant Stay"

5
30/04/2017

Close to the Miami Executive Airport. There is more than enough Shopping in the area. If you need to be in the area this hotel is the one. Shopping and Restaurants are within a 5 minute drive. Hotel is relatively new and super clean. Excellent and friendly staff.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear Simon R, Thank you for your comments. We appreciate your recommendation. I am glad you selected our hotel for your recent trip and that you enjoyed the location. We hope to see you on your next trip to the Miami South Kendall area. Regards, Edgar A. Sanchez General Manager Best Western Kendall Plus Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Best Western Executive Airport Kendall"

4
30/04/2017

Very nice Hotel. Super clean!!! Impeccable!!! Staff super friendly, very well located. Stores and shops very close by, easy access to expressway. All the equipment looks new, very quiet. Receptionist very attentive and professional. The personnel in the breakfast area were very friendly and attentive without being in your face.

Edgar10398, General Manager at Best Western Plus Kendall Airport Hotel & Suites, responded to this review
Dear nitzad2017, Thank you for sharing your experience. We appreciate it. I am glad you noticed how convenient our location is to nearby Stores and shops. Our Staff is committed to serve you and make you feel always home. We would love to have you back soon. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Yummy"

5
23/04/2017

So this bartender name Luis came up to us and gave us the best service a bartender can offer. Great drinks and conversation. Enjoyed a relaxing evening. Exchanged intellectual insights on what life can end up becoming to some of us. Ask for Luis the bartender Velez

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear tsylor123, Thank you for the extremely nice review you wrote about our property. Your feedback is greatly appreciated. I am pleased to read Luis was very helpful and accommodating. Thank you for being our guest. We look forward to seeing you at the hotel again soon! Regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Vacations"

5
23/04/2017

Perfect stay at Best Western Plus Kendall Miami. It's not close to MIA Airport but it's worthy. Good services, kind attendants and full breakfast (lot of options). Clean rooms and silenced place. Hope to be there again. I certainly recommend.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Bruna L, Thank you for selecting our hotel for your recent vacation stay. We appreciate your feedback. Our guests' opinions on our services are very important to us. We look forward to seeing you once again soon! Best regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Great hotel!!!"

5
22/04/2017

My husband travels to Miami often (2-3 times a month) and stays at this hotel. We came along with him and stayed on our first night and last night of our trip to Florida (we went to key west for the other part of the trip) The hotel is very clean and nice. The amenities are excellent and staff is very friendly. They have a pool, great exercise room and a bar. The complimentary breakfast was awesome. The pillows are super and the beds very comfy. This hotel is very clean and updated.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear VABeachMama, Thank you for taking the time to share your experience. We expend considerable effort to ensure our guests receive courteous service and comfortable accommodations. Your feedback and recommendation are important to us. We look forward to seeing you again in Miami! Kind regards, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Location"

3
22/04/2017

The lobby looks beautiful but the rooms I can't say the same the staff is nice but I wish the rooms were a little better and location there's no scenery! To me it wasnt definitely not worth the price. Usually when you go to a best Western is a better hotel this location in particular did not spirk me.

"Smelly rooms"

2
19/04/2017

I had to try three different rooms and none of them smelled fresh and clean. Hotel is located next to a regional airport and noise level is above average considering the conditions. Staff could be friendlier.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Otto R, Thank you for sharing your comments with us. We would like to extend our apologies to you in regards to your recent stay. We appreciate your feedback as it only assists us with employee trainings and ways to improve. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Excellent Kitchen Staff"

5
18/04/2017

Cheff is excellent. Kitchen staff is polite and efficient and good servers. All the Staff at the reception, Shuttle Bus person is very friendly and polite. We have been leaving here for 3 months and no complains about any thing. It feel like home.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear shashisehgal20, Thank you so much for sharing your hotel experience. We appreciate your feedback. I will certainly let all the staff know that you are impressed by his/her customer services. We look forward to keep serving you and your love ones. Thank you once again for your patronage and loyalty to our Hotel Family! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Excellent Service"

5
17/04/2017

Everything about this Hotel is great. The Staff is friendly and helpful, rooms are clean, and a nice clean quiet environment. I recommend that this is the place to stay in Miami. The price for the room is affordable. My Children enjoyed themselves.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Allison B, We really appreciate the great review of your first impression. Your feedback is important to us. I am glad to read we provided everything you expected and more. On behalf of the Best Western Plus Kendall Airport family, we look forward to seeing you and your children on your next visit to the Miami South Kendall area. Best regards, Edgar A. Sanchez Best Western Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Excellent Hotel"

5
16/04/2017

We had a great experience, better than previous visit and it was good last time around. The main reason we return to this Hotel, When we arrived this time around Keyla was at the front desk and she went above my expectation to make sure we were satisfied with our room and her service was with a great smile.. Thank you !!!! Will come back again!!!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear felixsantos08, Thank you for the extremely nice review you wrote about our property. Your feedback is greatly appreciated. I am pleased to read Keyla was very helpful. Thank you for being our returned guest. We look forward to your next visit. Best regards, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Love it!"

5
16/04/2017

Excellent Service! Love the hotel, clean and quiet. Thanks Rosario and Nathalie, you went far and beyond during the breakfast, (great by the way), specially with my in-laws over 80 years old. You will se us again.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Patricia J, Thanks for sending us your review. We appreciate your stay with us. It was a pleasure having you here. I will congratulate Rosario and Nathalie on a job well done. See you on your next visit to Miami! Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Best stay!"

5
11/04/2017

This hotel was very nice. We were always comfortable and slept well. The breakfast was great and different every morning. Rosario, Nathalie and Johny were very nice. We also enjoyed the pool. I would definitely come here again!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear 1492columbus, Thank you for pointing your positive experiences. We appreciate your feedback. I am pleased to read your comments about our friendly staff, breakfast and amenities. We look forward to seeing you on your next visit to the Miami South Kendall area. Regards, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Super nice staff and good breakfast at Best Western"

5
04/04/2017

I had a wonderful time! Nice, clean, relaxing and close to Tamiami Airport and the Lexus. Parking was spacious. The staff was friendly specialty Natalie at the Breakfast area, she made us feel like a home away from Home! paying attention to every detail. Thank you! :-)

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear maraytravel, This is great! Thank you for taking the time to write such a nice review about us. I am glad you enjoyed our friendly staff, complimentary breakfast and the service provided by Natalie. Definitely she is a great team player and always tries to provide the best customer service to our Guest. See you on your next visit trip to Miami! Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel and Suites 13700 SW 139th Court Miami FL, 33186

"Excellent besides the A/C wall unit"

4
30/03/2017

The hotel is awesome. My only complaint is the wall unit A/C and the pressure of the shower head is lousy. You can not shut the shower so you're freezing during the shower. It was very clean and the staff is extremely nice.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear brandon a, Thank you for your review. Your feedback is very valuable to us. We appreciate it. I will be sure to share your comments with our front Staff team. Please keep us in mind on your next visit to the Miami South Kendall area as we look forward to another opportunity to better serve you in the near future. Cordially, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites Miami FL, 33186

"Definitely would recommend..."

4
25/03/2017

Breakfast so so. We were told it stated at 630am to 930am. But staff closed it at 900am. Kids got hungry one morning. Room is clean and very comfortable. TV high quality. Staff are polite and professional. Gym got everything i needed with 2 TV. Iwould defenitely recommend this hotel. Wi

"Nice Enough"

4
24/03/2017

Very nice property. Decent size room, comfortable bed, quite location, 5 minutes or so off of I 95. The property was booked solid the night we arrived and parking was a minor issue. Nice staff, a bit above normal breakfast selection that was very well staffed. No problem recommending.

"Very Attentive and Professional"

5
19/11/2016

Have used this hotel numerous times. Yudi and Fiorella were very professional and paid attention to details. I/family have been to this hotel several times and we have never been let down. The staff is very friendly and the rooms are modern and always kept clean. Compared to other options in the immediate area, this hotel is competitively priced and a good value for the service you receive.

Edgar10398, Director of Sales at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Luis, Thank you for your constant support and loyalty. We are pleased you like your accommodations and that you enjoyed your stayed. Yudi and Fiorella are always wonderful and for that they will be recognized. We hope to see you soon. Sincerely, Greycy Lopez

"Clean, modern, great staff, minor issues"

4
16/11/2016

We were warmly greeted and welcomed by Yudy, at the front desk. The breakfast buffet is among the best, with Mariaelena and Maria Fernanda serving and maintaining it well...The hotel is clean and quite modern which was the cause of some minor irritations. We were told that no rooms feature a bathtub, which my wife prefers, just showers. Also the bathroom lighting at the mirror is modern, but not bright enough. The most irritating part of our stay, in room 617, was no WiFi. I informed the front desk twice, then again at checkout. The first response was the modem needed resetting. The second was that WiFi was working throughout the hotel and that we could relocate to a new room. We declined as were settled in to 617.

Edgar10398, Director of Sales at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Tom W, Thank you for taking the time to share your experience about your recent stay. We sincerely appreciate your feedback and apologized for the inconvenient you encountered with the WiFi. We hope to continue welcoming you back in the future. Sincerely, Greycy Lopez

"Race host hotel"

5
16/11/2016

I enjoyed the hotel but the breakfast was horrible. I think you need to review your breakfast items. The sausage was like rubber and the eggs were always cold. The beds were comfortable and I think the hotel is very clean and very good location for the race I did for Miami Man

Edgar10398, Director of Sales at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear 890robink, Thank you for your recent visit at our wonderful hotel. We really appreciate your feedback and we apologized for not meeting your expectations in the breakfast, we will definitely review the breakfast items for next year's triathlon. We are always honored to have you back. Sincerely, Greycy Lopez

"Great Kendall location"

5
15/11/2016

I was in town for a triathlon and this hotel was fantastic. Super clean. Very modern. Excellent staff. I'll definitely return. My only disappointment was that I had to leave so early in the morning for the race that I was not able to enjoy the free breakfast.

Edgar10398, Director of Sales at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear MichaelwK2279XT, Thank you for staying with us and for the excellent review! Our team works very hard to ensure your complete satisfaction and it is rewarding when they are recognized. Next year, we will rearrange the breakfast time for all athletes. Thank you and we hope to see you soon. Sincerely, Greycy Lopez

"An enjoyable stay! "

4
14/11/2016

We have been going to Miami for several years for the Miami Man triathlon and every time we've stayed somewhere different because we could never find a hotel we liked. I'm happy to say that this has changed! This hotel is inexpensive, clean, attractive and was very convenient for our destination. They offered a nice breakfast and even had a bar if you were inclined to have a drink and a bite to eat in the lobby. They do have a pool and fitness center, though small. I would have liked a water cooler in the fitness center, but there were only water fountains. The room was comfortable and had nice decor. The shower in the bathroom, however, was quite unusual. There is no shower door, so the bathroom floor gets wet. Overall, we enjoyed our stay and will almost certainly return. It was an excellent value for the money.

Edgar10398, Director of Sales at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Julie K, We are so happy and thrilled that you chose our hotel. We are pleased your like your accommodations, amenities, breakfast and that you enjoyed your stay. For next year's triathlon, we will take the water cooler in consideration for all athletes as we are one of their top hotels. We appreciate your feedback and we can't wait to have you back! Sincerely, Greycy Lopez

"very nice two night stopover"

4
13/11/2016

Had a parking issue, the front desk solved it immediately. The folks that cleaned the room, did a top notcj job. breakfast buffet area was very clean, organized and comfortable. good job Maria and Mariaelena

"BW"

5
12/11/2016

Marialena and Maria Fernanda did an excellent job with the breakfast buffet. They both worked hard restocking the food and keeping everything clean. You could see they cared about keeping their guest comfortable and happy.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Tom D, We appreciate your recommendation and review about your recent stay. Your feedback is valuable for us. Thank you for noticing everything about our hotel, from our friendly staff and more. See you next time! Regards, Edgar A. Sanchez 13700 SW 139th Court Miami FL, 33186

"Surprisingly nice"

4
05/11/2016

This is a nice hotel, convenient to Jackson South Hospital which was the purpose of the trip. The room and property was clean. Everything worked. Breakfast buffet was fine. It was quiet. Would stay there again.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Mary V, Thank you for selecting our hotel for your Miami visit. We appreciate your feedback. I am glad to read you had an excellent experience overall with our team. We look forward to your next visit to the Miami Kendall area. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Great Value"

4
01/11/2016

We have stayed in this hotel on several other occasions. It's off the beaten path but it's a great value. For those interested in amenities, the pool and the work out room are small. The breakfast was good although it ends at 9:00 am during weekdays. The rooms were clean, the bed was comfortable, and the staff was generally courteous. We will be back.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Joseph B, Thank you for your loyalty and for sharing your experience. Every guest's reviews help us in our efforts to always provide total guest satisfaction. I was glad to read that you enjoyed your stay once again. Hope to see you soon on your next visit to Miami. Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 3700 SW 139th Court Miami FL,33186

"A+ Hotel"

5
24/10/2016

We came for a wedding. The hotel was beautiful. Very clean and quiet.We flew into Tamiami executive airport. The hotel sent a car for us and also took us back to the airport. We grabbed an Uber around town. We were able to get an early check in which made the whole trip less stressful. We used to live in Miami and if we have to go back we would stay here again.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Patricia T, Thank you for your recent visit to the Best Western Plus Kendall Airport Hotel and Suites. We are delighted that you had the most "perfect" wedding party and that the service in all areas exceeded your expectations. We do pride ourselves in ensuring that the overall appearance of the hotel is maintained and we are thrilled that you enjoyed our amenities. We most certainly look forward welcoming you back! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Best Stay in town -Most Attentive staff"

5
13/10/2016

I have been staying at this property for over 2 months . I consider this my home away from home , this property is new , exquisitely clean and the best part is the staff . I would like to mention in particular the following individuals - Stephania , Fiorella , Ernesto , Mariaelena , Mariafernanda and Stefania . just because of these individuals who take care of their guests like royalty I would stay at this hotel over any other in the Miami/Kendall area . These staff are an asset to not only the hotel but the company . Thank you all from Luis M.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Luis M, Thanks a million for your most kind review! Your feedback is important to us. We do take pride in providing our guests the best hospitality for an unforgettable stay. I will be sure to congratulate all the hotel Staff on a job well done. We look forward to seeing you again during your next visit to the Miami Kendall area! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Very pleasant stay"

5
07/10/2016

I experienced a Very pleasant stay here at the Best Western Plus Hotel. the staff specially were excellent with customers service. Several of your employee Abraham, and Jose at the front desk, and Maria Fernanda, were outstanding with their service. they went out of her way serving and being very helpful. Maria Fernanda she was very nice at all times and with a smile at all times. the rooms were very nice and comfortable. my stay here was very relaxing and very pleasant. I would like to thank your staff for a very beautiful job.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear olgaholmes50, Thank you for staying with us and then taking the time to write a review on Tripadvisor. We are delighted that you enjoyed your time with us. Abraham, Jose and Maria Fernanda are indeed delightful, experienced and committed to our guests. Thank you again. We hope to welcome you back again soon. Warm regards, Edgar A. Sanchez General Manager Best Western Plus Airport Hotel & Suites 13700 SW 139th Court Miami, FL 33186

"Clean, comfortable"

4
06/10/2016

Stayed here for a business meeting nearby. The front desk staff were welcoming and helpful. The room was clean, comfortable and reasonably priced. Breakfast was ready on time, and provided good variety.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear VinaMike, We are very grateful to you for taking the time to share your thoughtful feedback regarding our property. We are glad that you enjoyed the services and great amenities that we have to offer. Hope to see you soon on your next business visit to Miami. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel and Suites Miami, FL 33186

"Wonderful Wedding Weekend"

5
03/10/2016

I couldn't have chosen a better hotel, the staff was great and courteous. Grecy was beyond amazing! she made things easier for us and everything was perfect. Excellent and safe location, I am definitely coming back!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Zolimartinez, Thank you for such a nice review about your recent visit. We appreciate your feedback. I am pleased to read we provided everything you expected and more. Thank you for your compliments about our team especially Greycy. We look forward to seeing you at the hotel again soon! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33146

"Best Western Kendall airport stay"

4
03/10/2016

We went to this hotel when it was open 2 days and have come several times since. It is clean, comfortable and convenient to Fairchild Gardens, which is our destination. The breakfast is good with many choices. I like having the refrigerator and coffee maker in the rooms. The "rain" shower is also a nice feature!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Mary, We greatly appreciate your positive review. I am pleased you enjoyed your stay from our delicious breakfast to the quality of our hotel. We look forward to seeing you and your family on your next visit to the South Kendall area. Cordially, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel and Suites 13700 SW 139th Court Miami FL, 33186

"My son's wedding"

5
02/10/2016

The wedding party and its guess stayed at this wonderful hotel for the weekend. The staff was very courteous , helpful, and professional. The grounds and rooms etc was clean and the atmosphere was great. The price was reasonable. Great place to bring the entire family.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear yesterday, Congratulations on your son's wedding. It is wonderful to read your positive review about your experience. Your compliments are highly appreciated. Thanks for pointing out some of the features of our hotel. I am pleased to read we were beyond your expectations. We look forward to seeing you here on your next family trip! Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Wedding weekend"

5
30/09/2016

I am in my room as I write this. This hotel is fairly new. Everything is exceptionally clean. Room is excellent. Beautiful shower, two comfortable queen beds. Close to a bunch of restaurants and strip malls. They offer full breakfast with your stay and free happy hour. Very accommodating staff. Love the area. Right next to Kendall airport.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Nancy M, Thank you for taking time to write such a nice review, we greatly appreciate it. I am happy to read that as a wedding guest you were able to find comfort and convenience with our services staff and great location. Thank you for giving us the opportunity to continuously meet your expectations. We look forward to having you here again soon! Cordially, Edgar A. Sanchez Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Better Than I Thought"

4
30/09/2016

The Rooms and Lobby were super clean and everything was nice and like new. The bar within the venue was great to relax after a long drive and the staff was great! We left early, but breakfast looked like it was good and a large selection.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Daniel G, We are glad that you enjoyed your recent stay at the Best Western Kendall Airport Hotel & Suites. We are thrilled to know that you enjoyed our facilities and that you were able to relax at the lobby bar and that the staff complemented your stayed. We hope to see you back again whenever your travels bring you back to our area. Thanks for being our guest. Kind regards, Edgar A. Sanchez Best Western Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Does not cater to the business traveler."

1
26/09/2016

I checked in late & asked about restaurants within walking distance, oh there really isn't anything but we have places that deliver. Disappointing as in one place I looked it said they were close to shops & restaurants. I go to my room & there is a loud annoying noise, turns out it was the AC unit BUT there was no one available to look at it & well they didn't have another equivalent room & no way to give me a refund if I moved to a smaller room. They would have someone look at it the next day. I took a smaller room no refund. I then decided I would see what the delivery options were, the amenities book in your room tells you to check with the front desk for full menus. Most of the ones they provided either weren't open on Monday or already closed for the day. One didn't speak English so that was my fault. The convenience market had really nothing to offer in the way of food. Snack items or pre-made tuna sandwich. The front desk person suggested appetizers from the bar. I went over but didn't see anything or a bartender to ask. I thought being right next to the Executive Airport they would cater to the business traveler. The front desk clerk was friendly enough & tried. Like when I asked for the shuttle to get me to the office (2.5 miles away) for a 7:30 meeting the next day, oh it runs from 9-4:30, but he would check. No one answered the number he tried. I'll be spending money on cabs.

"A great stay"

4
26/09/2016

We usually stay at this Hotel when we visit Miami, and for good reason as it doesn't disappoint. The rooms are very clean and comfortable. We like the free parking and the complementary breakfast in the morning is very tasty with lots of different options. The staff is friendly and checking in and out is a breeze.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear 463yannym, I appreciate the time you took to write your nice review. Your feedback is valuable to us. I am pleased to read you enjoyed our hotel, from the location to the breakfast and more. We look forward to seeing you and your family on your next visit to Miami! Cordially, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites Miami FL, 33186

"Beautiful newer hotel....service lacking"

3
26/09/2016

I stayed here for 1 night on 9/22 during a business trip. When you walk into the lobby it is spacious and beautiful, with a restaurant/bar. Upon check-in I asked for a room upgrade, since Diamond members are supposed to get an upgrade if available. I didn't get one, nor did I receive a welcome gift. Basically no acknowledgment for my Diamond status. When I got to the room the first thing I did was connected my laptop, as I was under a time restraint for completion of a project. I was up on the 6th floor and got very poor wireless connectivity. It kept bouncing me off the internet and off of my VPN, which meant reconnecting every few minutes. This was frustrating so I called the front desk, told them that I was having connectivity issues and asked to change rooms. They apparently did not want me to change rooms and instead offered to bring me a cable. About 10 minutes later someone came up with a cable. That's fine but the problem with the cable is that it is only a few feet long, so I was stuck at the desk while I worked. When I'm working in a hotel room I like to be comfortable, either on the couch or bed, not confined to the desk. As for the room itself, it was nice. The bed and pillows were comfortable and the bathroom was fine. I don't particularly care for the pump soap and shampoo though. Overall it was an adequate stay.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Jeff D. Valrico , Thank you for writing a review about your stay and I am happy to hear your overall stay was enjoyable. We value our guest's opinion and comments and we use them to improve our product and service. I appreciate the information you sent and please rest assured we're already working on the issues. Please keep us in mind for your next trip to Miami and I personally guarantee you will not be disappointed. Sincerely, Cordially, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites Miami FL, 33186

"Great Hotel, Great Staff"

5
22/09/2016

We stayed in this hotel for 5 nights, and we loved it. We had a wonderful time in Best Western. The location is perfect close to many good restaurants. Our room and the hotel was very clean. The bed, the pillows, the shower and everything else in our room were great. The staff I mean everybody with no exception were friendly, helpful and trustworthy. One day we forgot to close our safe, everything was there, nothing was touched. The receptionist Fiorella was extremly helpful and friendly. We had a few guests one night and Esty the bartender gave an excellent service. We will definitely stay there again!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Pirouz S, We appreciate the time you took to share with us your feedback. Your review is highly important. I am pleased to read your comments about friendly staff, hotel features, and great rooms. Thank you for identifying our location as super conveniently located. We would love to welcome you back again during your next trip! Cordially, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Adequate for Business"

3
19/09/2016

You self park, carry your own luggage, nice girl behind the counter gives you the key. Room is newer than most, no view, bathroom is small, shower has NO DOOR or shower curtain, water pressure is low, push pump shampoo, conditioner and soap are a chore, pump, pump, pump barely anything comes out. Towels are absorbent but definitely not luxurious. Bed and pillow are COMFY but sheet are scratchy, low thread count. Breakfast was OK, eggs and ham are put in a tray with a cover but they are not kept warm -- the usual cereal, bagels, toast and croissants are normal quality. The waffle makers are good especially when you want something HOT to eat. Small Pool area is in the parking lot with a tall wall and glass blocks kept clean but NOT attractive at all. I would stay 1 or 2 nights for business but this place is not for leisure. Bar is empty, pool is empty -- the only time you see the other guests is at breakfast. Next to Tamiami Airport but I did not here 1 plane.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Linette G, Thanks so much for staying with us and for sharing your experience online. The basis for every good hotel stay is having a guest room that is super clean and in perfect working condition. We place great emphasis on this, and I am very happy to read your room was all you expected it to be! Our housekeeping staff will love hearing your compliments. Thank you again for allowing the Best Western Plus Kendall Airport to be of service, and we look forward to seeing you again if your travels bring you back to Kendall South. Edgar A. Sanchez General Manager

"Best Western Kendall Airport"

5
08/09/2016

Staff is excellent and the hotel is extremely clean. Would recommend to anyone. Great place to stay! I have stayed here several nights and couldn't complain about anything. The pool is a bit small and closes too early but the breakfast is hot and always well stocked. There is a lounge bar that is friendly with cucumber water always available for free which is nice and healthy,

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear 367debraj, It is wonderful to read your positive review about your experience. Your compliments are highly appreciated. Thanks for pointing out some of the features of our hotel. I am pleased to read we were beyond your expectations. We look forward to seeing you here on your next business trip! Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Best Mattress and Pillows...EVER!!"

5
07/09/2016

We got two nights' sleep that were absolutely blissful. The beds are very very comfortable - and the pillows are wonderful, too. The hotel is fairly new (3 years) and, even though it is across the street from the Tamiami Executive Airport, it was very quiet. We never heard a thing. The hotel is very clean and the staff that checked us in and out were very polite, helpful, and efficient. Our safe needed to be reprogrammed, but that was just a slight inconvenience. Definitely recommend.

"Surpassed Our Expectations"

5
03/09/2016

We had a wonderful stay at this Best Western. The staff was super friendly and helpful. Our room was very clean. It was also beautiful and very sleek. The bathroom was very impressive and with modern fixtures that made us feel like we were at a more upscale hotel. Breakfast was standard and didn't stand out, but otherwise I have no complaints. It definitely surpassed our expectations. The next time we are in Miami, we will definitely stay here!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Jane B. It was thoughtful of you to add those personal observations. Thank you for your review. We appreciate your feedback. From the comfortable rooms, friendly staff, to our complimentary breakfast, we make sure your ready for your day. We will certainly be happy to see you back in the future. Best regards, Edgar A. Sanchez General Manager Best Western Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Great Hotel"

5
26/08/2016

I enjoyed my stay here. They have exceptionallyclean rooms. They offer free internet. There is complimentary breakfast - lots of variety. My room had an awesome bathroom. Here they have friendly staff. The beds are extremely comfortable. The location is good and the price is right. I highly recommended this hotel.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Mona Lisa, Thank you for selecting our hotel. We appreciate your feedback about your recent stay. I am happy that you enjoyed many of our hotel features such as our hotel amenities and comfortable rooms and friendly staff. We look forward to seeing you on your next visit to Miami! Best Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Sparkling Clean, Comfortable, Beautiful"

5
24/08/2016

We spent a night in Miami for my birthday. This hotel was really superior. The decor was classy, everything was immaculate, and the beds were very comfortable. The room was quiet and the view of Tamiami Airport was surprisingly pleasant. Breakfast was superior also. We also felt safe here, a plus in Miami. Great staff - we will be back next time!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Kathleen Davis, We appreciate your feedback and recommendations. I am happy you enjoyed our location, clean rooms, and complimentary breakfast. We look forward to seeing you and your family on your next visit. Best regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Inn & Suites

"Stay Some Place Else"

1
23/08/2016

The room was unacceptable. The AC had a loud whistle when it was on. The safe in the room did not work. There was no water pressure to take a bath or shower. The knob to turn on the water was almost falling off and I was afraid if it came off the I would not be able to turn off the water. Housekeeping did not change the sheets from the guests before me. The reason I know this is because when I went to crawl into bed the entire bed sheets were covered with long black hairs and there was make up all over the sheets. Also, there was previously used bar of soap left in the soap dish. This dirty room gave me and my wife the creeps. I left my business card for the General Manager with a note to call me. 4 days later and I am still waiting on a phone call.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear George H, I truly apologize for any inconvenience you encountered during your recent stay with us. As the General Manager, I take full responsibility for any inadequacy – room cleanliness is our top priority and our team works diligently to uphold those extra-clean standards set in place. We look at all feedback as opportunity to always improve and assure you, we will follow up with our staff. I have sent you a personal email concerning my immediate follow up and resolve – THANK YOU! I hope you will choose to stay with us again. Thank you for choosing the Best Western Plus Kendall Airport Hotel & Suites and being our guest. Kind regards, Edgar A. Sanchez

"Great Place to Stay!"

5
19/08/2016

This hotel is a nice property and is fairly new. For the money it is an excellent value! Nice comfortable rooms and they even have a bar in the lobby downstairs. There is a fitness center and a pool also available. The breakfast items served are also nice. There is even a business center as well. You can even use their APP to check in. The hotel is adjacent to the Miami Executive Airport.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Keith Jonathan, Thank you for selecting our hotel. We appreciate your feedback about your recent stay. I am happy that you enjoyed many of our hotel features such as our location with the Miami Executive Airport close to us, comfortable rooms and friendly staff. We look forward to seeing you on your next visit to Miami! Best Regards, Edgar A. Sanchez General Manager Best Western Plus Kendall Airport Inn & Suites 13700 SW 139th, Court Miami Florida, 33186

"Very clean hotel nice service"

4
10/08/2016

Stayed only one night but will stay here again. Very clean hotel, good breakfast and friendly service. Room was very clean and all seemed very new. Breakfast had lots of choices and the location was better than some of the other hotels we could have stayed at.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Michael S, Thank you for writing such a nice review about your stay with us. Your feedback is greatly appreciated. I am glad you and your were able to make the most of your stay by visiting the surrounding vicinities. We look forward to seeing everyone again during your next visit. Cordially, Edgar A. Sanchez

"Comfy and quiet"

5
08/08/2016

Room was clean, it had a bit of a smell, but after running the AC for an hour it disappeared. Beds and pillows made for one of the best nights rest I've had. Close to the zoo, which was a plus for our trip as it was only a 10 minute drive.

Edgar10398, Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Christina G, I enjoyed reading your nice review about your recent stay with us. We appreciate your feedback very much. Thank you for noticing how convenient our location is to the zoo. We will be thrilled to welcome you and back another time. Cordially

"Nice stay"

5
07/08/2016

Everything is brand new in this hotel. The design is very modern . It has a comfortable layout with everything we needed. I expected some noise from the airport, but there was none. We were up before 6 but breakfast was ready!

"A fantastic property !"

5
31/07/2016

We had 20 rooms, for a wedding weekend. Even though we did not get a group rate, we had a rate that the 800-number offered us that was good. The spacious lobby was laid out beautifully for groups of us to meet and socialize. The property was very modern and clean.

"Great room, Great Staff, Great Location"

5
24/07/2016

Another great stay for me! This was my second stay at this Best Western location. Once again, I was wowed by the friendly staff and comfortable room. The staff is very welcoming and nice. I walked into another fantastic room. Clean bathroom, clean rugs, furniture, and beds, a nice flatscreen TV. This stay was very nice and won me over as my usual go-to property when I am in the Kendall/Miami area of Florida. Thank you for another great stay!

Edgar10398, Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear That adventure guy, I would like to take this opportunity to thank you for sharing your experience. We greatly appreciated your comments about our location, service and facilities. I am glad you enjoyed your stay. We look forward to see you in the near future again. Cordially, Edgar Sanchez General Manager Best Western Plus Kendall Airport Hotel & Suites 13700 SW 139th Court Miami FL, 33186

"Our second time staying and we would definitely return "

5
13/07/2016

The accommodations and staff were great. It is a nice bonus to have a hot breakfast in the am. The rooms are clean the decor is pretty. This time we also enjoyed the pool. They have a bar and appetizers which is a nice amenity for the evenings. We will definitely return.

"Great Choice!"

5
07/07/2016

We chose this hotel initially b/c of the proximity to family but the next time we are in Miami we are going to choose this hotel based on our guest experience. Great staff, the property is in excellent condition, the wifi is fast, you name it, everything met or exceeded our needs.

"Best western tamiami"

5
06/07/2016

This specific hotel was great. The rooms were modern, there was plenty of complimentary items such as mouthwash and body wash, and breakfast was included which had a wide variety of food to pick from. This place was a lot less greedy than other hotels.

"Excellent hotel"

5
02/07/2016

I'm hard-pressed to remember a better stay at any hotel in this price range. The accommodations (both the room and the common areas) were clean and new, the staff and management were friendly, everything was in perfect order. Our room was on the fourth floor and faced the airport across the street but we had no problems with noise. Be aware that the airport is an executive airport, meaning it is home to small general aviation planes and corporate jets, and the hotel is situated across from a point where east-bound departures are well-airborne. So in the mornings, there can be some jet noise. The sound is well-damped in the room though. A problem developed with a loud, late night disagreement among guests in the room next to ours. I waited a few minutes for the discussion to quiet down, but when it continued, I contacted the front desk and they handled it in a timely manner. Noisy guests are not the hotel's provision, but when guests do get out of line, then it's the hotel's problem, and it is nice to see things dealt with properly and quickly - this hotel staff did just fine in that regard. One minor issue... it's easy to drive past the side-street leading to the parking lot. There needs to be better signage on the road indicating where the hotel is, as it's back away from the main road about 250 feet.

"Great hotel"

5
30/06/2016

Great hotel with very nice rooms with micro wave and good fridge. Very clean and comfortable. Nice pool with good towel and access. Although close to the airport, very quiet. Good breakfast with clean tables. The only negative is paper cups in the room. Need a glass or two. Note my GPS would recognise Address in Kendall, use Miami.

"More than pleasant surprise "

5
30/06/2016

This was an unplanned stay after my flight was cancelled. This hotel is either new, or newly rehabbed. Very clean, with modern and comfortable furnishing. At check-in, the attendant was very friendly and helpful, knowing why I was there and recognizing I needed help with transportation the next day.

"Great stay "

4
28/06/2016

Room was very clean, beds very comfortable. The only con to the room is that we did not have enough towels and it was quite a few of us staying in two rooms. 6 people and only 4 bath towels and 2 wash cloths for both rooms. We had to go to the front desk to ask for more towels. Other than that; everything else was exceptional.

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Nolga, Thank you for taking the time to share the details of your stay at the BW Plus Kendall Airport Hotel & Suites. Feedback is an essential part of our continuous enhancement, and therefore we appreciate your thoughtful review of your stay. But feel assured that your concern has been shared with our management team in effort to look for opportunities to enrich your future experience. Sincerely, Edgar Sanchez General Manager

"Delightful Stay"

4
27/06/2016

Beginning with the check-in, it was simple and quick. The folks working were respectful and efficient. There wasn't an overwhelming sense of comfort or warmth in them, but then again, it's a Best Western. They were what you'd expect the room was large and inviting, as we paid for the king sized bed in a suite. Large, comfortable, very accommodating for the price. The breakfast selection was impressive, even if the quality was, again, as you'd expect at a Best Western. But compared to most hotels I've been to, the spread was better than average. Overall, my girlfriend and I thoroughly enjoyed our stay, and would stay again if in the same area.

"Pleasantly surprised"

3
24/06/2016

When American Airlines screwed up my flight and then gave me a voucher for this hotel for a night, my heart sank. I hadn't stayed in a Best Western in years, and my impression wasn't good. We arrived at 3am, and even at that ungodly hour, the front desk attendant was pleasant and helpful. The lobby was large, clean and modern. Our room was clean and quiet. It was a much nicer hotel than I envisioned. The water pressure in our shower was not good, but as we left early the next morning I can't comment on many other features! For a budget chain hotel, this is a very good one.

"BW"

5
20/06/2016

Loved our stay at Best western. We were very comfortable and would definitely stay there again and would recommend it to everyone else. The hotel was very clean and staff was very nice. The was room really nice and the bed was comfortable. Wished we could've stayed longer :)

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Sannthia V, My team and I thank you for noticing everything about us. We appreciate your detailed review on your recent stay. It was thoughtful of you to add those comments about our friendly staff, complimentary amenities, and facilities. We look forward to seeing you at the hotel again soon! Cordially, Edgar Sanchez Best Western Plus Kendall Airport hotel & Suites 13700 SW 139th Court Miami FL,33186

"Best Western Plus Kendall"

5
18/06/2016

Check in and out was a breeze as were making reservations. Staff was wonderful, helpful and funny. It seemed the staff actually liked their jobs and working with each other and don't mind helping the guests or each other which is rare these days. Rooms were clean and nicely decorated. Beds and seating was comfortable and enough for our family of four. They also had a bar, food, pool and a little store where we could get snacks or anything we forgot. We enjoyed our stay at the best western plus kendall airport hotel & suites, Miami.

"Family Fun"

5
15/06/2016

I love Best Westerns and this one by far surpasses all expectations. At this location The Decor, cleanliness, gorgeous welcoming lobby, state-of-the-art fitness center, sparkling pool with a comfortable seating area and friendly staff who make it all happen are definitely the best. This is my third over night stay here and I will be back next week. I use to stay at the near by Best Western for years until I noticed a change. The staff wasn't as friendly, the hotel was very noisy and the breakfast had lost its appeal. I am a woman traveling alone. Feeling safe is major for me. At this location I sleep soundly and feel very safe. I know I can count on Fiorella and Olivia to give me the best service at the front desk and for Giovanni to go over and above to make sure the breakfast is just not good but outstanding in presentation and taste. I do have one suggestion. Besides keeping up with the greatness of this hotel it would be nice to have a few benches right outside the door as people sit and wait for their rides to come to pick them up. Thank you Best Western for a great job and great stay!

Edgar10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Istidham, I would like to thank you for such a nice review about our hotel. Your feedback is appreciated. I am pleased to read our staff made you feel comfortable and safe . We're looking forward in seeing you back at the hotel again! Cordially, Edgar Sanchez General Manager Best Western Plus Kendall Airport hotel & Suites 13700 SW 139th Court Miami FL, 33186

"wonderful weekend"

5
06/06/2016

The staff is excellent, breakfast was excellent, the rooms were large, bathrooms very nice. Beds very comfortable. Very quiet and comfortable. Pool was very clean and private. Security and safety high priority. would stay there again.

"One nighter"

5
02/06/2016

Clean hotel. Great service. Breakfast "crew" was on top of everything. Excellent. Food was replenished very quick, staff was courteous and attentive. I had to compliment the manager on my way out. Usually you do not get service like this in South Florida. Thank you!

"Wonderful experience"

5
02/06/2016

Clean rooms, good decor, excellent staffs. Amenities like lounge bar and fitness center were add ons. The complimentary breakfast was good too. Close to all freeways and lot of shops in the area. So it is located in a very convenient location.

"My stay at the Best Westren Florida"

5
01/06/2016

The best "Best Western" I stay in so far. It is clean, the staff is ready to help with what ever question or problem you may have. The rooms are very modern and makes you feel conferrable. I do witch I had stayed in this hotel the passed 4 trips I made to Florida.

"Very Nice Stay"

5
25/05/2016

I was in town for a weekend workshop and choose to stay here because it was close to where I needed to be. Check in went great. The room was very clean and very nice. I had a suite with a small refrigerator and microwave and living room area. I found the hotel to be comfortable and quiet. The breakfast buffet was decent, standard fare. Nothing special, but not bad at all. The air conditioning was wonderful. Being in Miami with the heat and humidity I've found some hotels will limit how cold you can make your room, this was not the case here and I was able to keep the room comfortably cool. Check out was a breeze and I had no problems or complaints. I would definitely stay here again.

"Woke up to flea bites!!"

1
22/05/2016

Decent hotel and breakfast. Room seemed cleaned but I woke up to 15 or so flea bites all over my legs! Also the walls are super thin. Heard people getting ice from the ice machine at night and our neighbor clearing his throat like he was throwing up.

"Terrific experience at Best Western Plus Kendall"

4
17/05/2016

Excellent stay at Best western, room was clean, bed comfortable, WiFi and breakfast was great , both check in and check out processes was great overall a great experience and i would recommend this hotel to friends and family

"Miami Vacation"

5
16/05/2016

Excellent place to stay. Very clean, and very friendly staff. I was on the run, majority of the time, leaving the hotel on a whim, in and out. The cleaning staff always made my room clean and tidy. I left several personal items in the room, and they just cleaned around them, or put them away for me. I highly recommend this hotel.

"Hockey Tournament"

5
15/05/2016

Nice hotel about 10 minutes from the hockey rink. Hotel was clean, modern and decorated beautifully. Served a few appetizers and had a small bar as well. Rooms were nicely equipped and very clean. Would recommend for families, business trips or any other event you need to stay a night for.

"A great family meeting point"

5
14/05/2016

Plus: - Nearby a private airport, the hotel is close to many stores and extremely easy to go to the Miami zoo. - Top notch quality rooms and the complimentary breakfast was up to par. - Facilities are on point with tech (Really good WiFi) and even has Electric Vehicle parking with chargers Cons: - No way around, you'll need to drive everywhere, the location is too far from main public transportation. Don't know the reach of Uber here, but it is fairly busy with visitors - In hotel room service has very limited times. If you feel hungry and lazy, you'll get to pick one or the other. General; Very friendly and modern hotel with friendly employees made my 4 day stay not only enjoyable but borderline relaxing. With two kids in tow and near an airport, you know this place stands out like a noise canceling headphones in the middle of carnival week. That good

"Beautiful hotel"

5
09/05/2016

Love this hotel . The room are super nice and clean , the employes go out of their way to please you .nice bar and sitting area ... A lot of restaurant not to far , close to a mall . Breakfast is good . Verry modern and super clean . And the beds awesome you sleep like a baby .

"Great Stay!!"

5
04/05/2016

Best Western Plus Kendall Airport Hotel & Suites in Miami, Florida was a great choice. The room was EXTREMELY CLEAN!! The staff in the lobby were extremely helpful. The room attendants were friendly and very efficient. The breakfast was great!! The breakfast attendant was refilling all the choices constantly. It was a great decision to stay at this location. It was centrally located in Kendall. My family lives in Kendall and this hotel will for sure be my home away from home!!

"Andreas Wedding"

5
03/05/2016

I enjoyed my stay 3 day stay. Enjoyed the service. Enjoyed my beautiful room. Enjoyed the complimentary breakfast. Alex was really nice at checkout but the rest of the ladies was respectful and nice too. Cleaning staff was nice too.

"Excellent Quality for a good price"

5
26/04/2016

I checked out the hotel via Holidaycheck from Germany. I found good reviews there and decided to book there for two nights. It was about an 30minutes drive from Miami International Airport. This small airport where the hotel is positioned at, does not disturb at all. The rooms were nice and spacy as expected,clean and fresh. At the reception desk, Chris gave us a warm and competent welcome. i would give him a 5plus !!! We slept well after this long flight and the breakfast buffet was much better than in most hotels we slept in over the years. We stood there for two nights and it was the right decision. We will come back for sure when we are in Miami again.

"Business Stay"

4
26/04/2016

Great Service,Great attention to details for your comfort. Its a little strange for parking,but it was a very nice place to come back to after work. I did a second trip there a few weeks later and stayed hewre again(something I wouldn't do if it weren't up to my standards of clean

"Unexpectedly great!"

5
25/04/2016

I have been to other Best Westerns but this was takes the cake! It felt luxurious and the free breakfast was yummy! Stayed there after I photographed a wedding in Miami and it was a wonderful surprise!

"Great stay! "

5
23/04/2016

This hotel was very clean, comfortable, spacious, and the modern. The front desk staff both at night and in the morning were friendly and accommodating. There were a lot of amenities: pool, free breakfast, free parking etc. It was a really short trip to the Buffalo Tiger Airboat tour in the Everglades.

"Excellent Stay"

5
23/04/2016

We love staying here. Its a modern, lovely,clean hotel.It's ultra comfortable and the employees are happy and go out of their way to help.They even recognized us after we stayed 8 months ago.It's surrounded by car dealerships and the airport but there are restaurants and amenities a short drive away.

"BW Kendall Airport"

4
20/04/2016

This hotel is well up to the Best Western Plus brand. A bit isolated for those without a vehicle with a long walk to shops and infrequent public transport. But there is a hotel shuttle which will take you free within a 5 mile radius.

"Friends for the weekend"

5
11/04/2016

Overall a great experience. No complaints, even the guests were super friendly. There was a full bar in the lobby! Breakfast was great. The hotel was impeccable inside and out. And the staff was so generous and helpful.

"Fabulous"

5
08/04/2016

We were taking a cruise out of Fort Lauderdale, but made a 2 day stop in Miami beforehand. We've stayed in Kendall hotels before, but decided to check out this hotel, since it had excellent ratings. They were correct. It's a very nice place and we enjoyed our stay very much. The staff (Chris, Olivia and Katherine) were extremely friendly and helpful with any questions we had about the area. The room was comfortable and well appointed. The TV had more channels than you could watch and the WiFi worked well. Breakfast was standard, but good. We will return again in the future.

"A pleasant Oasis for fun in the Everglades"

4
04/04/2016

We had to stay in Kendall and weren't disappointed with our choice of hotel. It's basically an above-average hotel (thus the 4 star rating) but rather ordinary in both appearance and what's offered. That's not to say we didn't enjoy it immensely. Our room overlooked the small Executive airport which was rather scenic - there aren't enough planes landing to be a bother and since they're small they don't make much noise. The hotel is VERY close to Zoo Miami and the Golden Railroad museum. It's about a 45 minute drive to Shark Valley, Everglades National Park (on Hwy 41) but quite easy to navigate and find. Also about 30 minutes to Miami and Key Biscayne - so location was good. Breakfast was adequate with several options ranging from scrambled eggs, waffles to yogurt and muffins. We were there a week and they do vary the cooked items so never got bored with selection. I would recommend if you want a reasonably priced hotel in a good quiet neighborhood. The "suite" consisted of a bed and a couch/ living area.

"Absolutely Comfortable"

4
03/04/2016

The bedding in this hotel is excellent. The room is spotless and well laid it. The other spaces in the hotel are average but in the room where it matters, its very very comfortable and nice. My only complaint is the location. Its too far to get to.

"Great Stay"

5
01/04/2016

As always, great stay. Extremely quiet, nice gym, good breakfast and the wifi is great. Friendly staff. I stay here often....it's a nice place to crash after a long day working in Miami. They have a bar onsite with good eats . Shuttle bus available for those arriving by nearby airport.

"Nice ambiente??!"

5
29/03/2016

we stayed at the hotel one night! It was very nice! The lobby very friendly. Music is listening in the background. Our beds are comfortable, very clean and the air conditioning quiet. It was perfect! Only to recommended!We will definitely book it again??!

"Slept like a baby"

5
29/03/2016

I missed a connection in Miami, and after a day in airports and hours in line, I arrived at this oasis at 11:45 pm. The night manager, Alex, deployed all his staff and explained to the busload of arriving guests what the routine would be for breakfast. My room was quiet, clean, I had a nice warm shower, watched an episode of Downton Abbey and went to sleep after leaving a message at home that I would not be back as expected. My wife called, but out of consideration, Alex took an elaborate message that was slipped under my door. Refreshed by another shower the next morning, I had breakfast and excellent coffee before returning to the airport for my journey home. All in all, this hotel helped take theedge off what otherwise might have been an unpleasant end of trip.

"Pleasure"

5
29/03/2016

The stay was very comfortable. We had an extra plus with breakfast every morning at the hotel. The staff was very cordial an attended to all needs.It was our first time at a Best Western Plus and we will be looking for one the next time we travel, because our experience was very pleasant. We wish that Best Western had the points plan like Marriott and other hotels. This will not be our last stay at a Best Wesstern Plus. Thanks

"Wonderful stay"

5
27/03/2016

Everything was exceptional from the minute we walked in the door until the minute we left. We initially booked online and then added 2 additional nights once we were there. We wanted to remain in the same room and that was no problem. The stay was so pleasant and with no problems whatsoever, we would stay in this hotel again if necessary to visit Miami again.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Carol W. Thank you so much for taking the time to write such a nice review and for choosing to stay with us. I was so pleased to know that you had an exceptional stay from the minute you walked in until you left. I was also happy to know that you didn't have to change rooms during your stay. We do hope that your travels will bring you back to our hotel soon. Sincerely, Robert Perez, General Manager

"noisy room"

2
25/03/2016

I have never stayed in such a noisy room before -- partly because of the design of the rooms (the next room shares a door with mine) and partly because my neighbors are just loud (they played TV till 2am and started talking loudly again from 5am, every night!). The front desk called them after I reported the problem but it did not help much. I couldn't sleep much although I am not a light sleeper. Plus the location is quite far from everything. Considering the bad traffic in Miami, it would take you quite a while to get other places.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Ming Z. Thank you so much for writing your review about your recent stay and I would like to apologize for the problems you experienced. I want to assure you that our staff is committed to provide the same levels of excellent service to all our guests. Unfortunately we have no control over some of our guests but they were called as you mentioned to keep the noise down. We would had changed their room or asked them to check out if we would had received another complaint. We are conveniently located by the Miami Executive Airport near shopping centers, Miami Zoo and on the way to the keys. Again, please accept my apologies. We do hope that you will give us another opportunity in the future. Sincerely, Robert Perez, General Manager

"Hidden gem, amazing customer service"

5
25/03/2016

We flew in two days before our cruise and decided to stay a bit out of Miami. We found this gem by luck, and boy are we glad! It is located in Kendall which is a small suburb about 30 minutes from Miami, and about an hour from Ft. lauderdale. It is located sort of tucked away by an executive airport. We never heard a plane in the evening! The hotel itself is very clean and has a modern feel. It has a decent sized out door pool that was pretty warm, a business center, a full bar with appetizers, a mini gym, and free breakfast with a nice large eating area. A perk of staying outside Miami is free parking, and plentry of it. Here are my pros and cons. Pros, free parking and breakfast, large pool, fairly large rooms, early check in if available, quiet hotel, cheaper then hotels in Miami, amazing customer service, free wifi, guest laundry facilities, close drive to everything you need, mini fridge and microwave in room. Cons, location isn't exactly picturesque but it is quiet, you have to drive a little to find food (5-10 mins), breakfast wasn't super. We found the breakfast to be a bit blah, not enough food to keep up with demand and much of it was cold. All that being said, we really were happy with the hotel and highly recommend talking to the evening manager, Chris. He was incredibly helpful, kind, and patient. He left a note on our account to allow us to check in early since we had been traveling since very early, and we were able to get checked in at 11 at no charge! He is wonderful. We would highly recommend this hotel for families!

"Lovely hotel and good value"

5
21/03/2016

Stayed here before a day visiting the Everglades as hotel close to Gator Park and Everglades Safari Park as well as others doing the same type of shows and airboat tours. Every member of staff I spoke to were especially friendly, helpful and welcoming and our room was beautiful - really good size with two very comfy queen sized beds and modern bathroom with toiletries. There is a coffee machine in the room but also in main lobby area there are machines for getting coffee, tea or hot chocolate anytime you want and are free of charge. There is also a small outdoor swimming pool with loungers around. Whilst there are no bar facilities or restaurant, this wasn't a problem as there are restaurants and a cinema literally just across the road or a couple of minutes walk away. There were also plenty parking spaces on site for which there is no extra charge. Another plus in its favour was a really good breakfast which was complimentary and quite substantial. Other than a selection of cereals which included hot oatmeal with toppings, there was a selection of bread and bagels plus scrambled egg, crispy bacon and fried potatoes. There were various juices, yogurts and the usual pastries and muffins. Everything was delicious. I think you would be hard pushed to find anything better for the price and I can highly recommend this hotel.

"Room is OK, but breakfast is a disaster"

3
21/03/2016

for $200 a night I would have expected actual dishes and cutlery for breakfast. Instead you get flimsy cardboard/plastic utensils not worth even for the poorest of pic-nics The food is greasy, and the drink selection is just tasteless coffee or sugary "juices". Dining tables feel dirty and greasy

"Great hotel"

5
16/03/2016

Clean, modern, staff very friendly. Breakfast is very good. Second time staying at this hotel and both times we had a great experience. And the price was good too. Location was fine for what we needed.

"Sleep well & Enjoy the Breakfast!"

5
14/03/2016

We stayed here for 5 nights and were very pleased. First things first: sleep quality. We like a firm bed and although this was not as firm as we like, we still slept well and found it very comfortable. The pillows were nice too - the kind you can fluff and punch to the way you like. Room was VERY clean - even the carpet. Lighting in main room was very good. I especially liked the flexible lights on each side of the bed for reading. This room had a frig and microwave near the entrance in mini kitchenette area. The only down side was the bathroom. Although it looked trendy, it fell short of my expectations. The lighting by the sink was poor -18 W bulbs on either side of a small mirror just didn't cut it. There was no tub (which was ok), just a walk in shower. It had a 1/2 glass wall, with no curtain on the back half. But the water stayed 'in' the shower enclosure because the fixture was in the ceiling - straight down 'rainshower' style. I look forward to a stiff shower spray to massage my neck and shoulders. There is no way this could do that. I did like that the sink vanity had shelves below where I could stow my toiletries and curling iron. Now, on to the Breakfast: Marvelous!! Coffee, flavored cream, and 4 kinds of juice. Two types of eggs and potatoes every morning. Waffle machine. 3 types of cereal. Variety of muffins,bagels. And although it's right across from the airport, it's a small airport and we did not hear planes coming/leaving.

"Quiet, clean, affordable"

5
14/03/2016

A great hotel as a "home base" in Miami for the price. The keys are less than an hour away, Zoo Miami 5 minutes and the beaches 1/2 hour. Breakfast was everything expected. Easy in and out parking right in front of the building.

"Great Hotel"

5
08/03/2016

Very comfortable and nice! The breakfast is great! Loved the helpfulness of the staff. The guy that checked us in was super helpful and enthusiastic about helping us find a restaurant for dinner that night.

"great experince"

5
02/03/2016

The beds were comfort and clean. Hotel area is nice near from Kendall drive in general the hotel is new.breakfast was good. i did got the welcome feeling of south Florida hospitality in this hotel. Great experience and good for business traveler.

"Looks good but sucks"

2
28/02/2016

Looks good and room very modern. However everything else was a joke. Very loud air conditioner that the only way to sleep mwas turn it off. The TV remote did not work, and bedding was extremely heavy to the point both me and me wife had to throw it on the floor. It felt like you were wearing a suit of mace.

"Excellent Modern Hotel"

4
26/02/2016

This hotel is very new and modern. The rooms are very spacious and the décor is fabulous. I loved the interesting lighting options in the rooms. The breakfast is amazing. Very nice choice of hot items, as well as cereal, toast, pastries, etc. We really enjoyed our stay.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear J9986QAjanetw, Thank you for taking the time to review our hotel and for staying with us. I was very pleased to know that you found our hotel new and modern. Also, that our rooms were spacious with a nice décor and that you enjoyed our breakfast variety. We sure would like to see you again in the near future. Sincerely, Robert Perez, General Manager

"Best Western Miami - Clean, Average"

3
21/02/2016

The hotel was nice and clean. The front desk staff seem too pre-occupied with other matters to care about guest. The bartender did not wash hands before handling fruit that went into drinks. The hot breakfast and fast check-out was very good. A little over-priced based on service

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear AlmostRetired206, Thank you so much for taking time to review our hotel and for choosing to stay with us. I apologized for the issues that you mentioned during your stay with us including the front desk and bartender. I have discussed this review with both our front office manager and our F&B manager to prevent such issues in our hotel. I was glad to know that you enjoyed our breakfast. Again, thank you for your very important feedback. Sincerely, Robert Perez, General Manager

"beautiful place"

3
20/02/2016

the hotel grounds were beautiful and the harbor view was very nice. our room having the harbor view was very spacious and set up with everything you would need. decorated nicely. the pool and cheku hut were nice, food was excellent and having drinks by the pool more pleansant by woman who has run bar for years. our room was lined up on the take off and landing strip for the airport but it was not that bad.. the last plane out was around 10:30 and the early morning take off was around 7...didn't need an alarm all week. the only problem we had with this hotel was the walls were paper thin and listening to all that went on in the next room was very interesting to say the least. loved the people who checked us in, friendly and helpful at all times. also they always provided coffee and get up and go goodies every day. breakfast is included at this hotel, no hot food except waffles but enough for getting us going each day..

"Good place to stay but far"

4
17/02/2016

This hotel is pretty nice. It's brand new so the room and ammedities are fresh out of the box pretty much. Customer service was great too. If you want a late night snack or a cold refreshment next to the check in desk has a little pantry where you could get your late night craving fix remedied. The check-in supervisor Chris was very helpful and even tried to find a cheaper alternative to the expensive cab rides that I had to use from the hotel to my confrence meeting that I had for 3 days. The only reason why I didn't rate it a 5 star it's because of the area it is in. But other then that the room was great and the room was very quiet. Room came with flat screen tv, fridge, microwave and most importantly when traveling for meeting the best iron I have ever used. Even if your not a ironing condesoir. It worked pretty great. I forgot the brand name of the iron but it was great with no effort to iron your garments.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear LovesWhenServiceGood, Thank you so much for taking the time to review our hotel and for staying with us. I was so glad to read that you found so many positive issues in our hotel including our customer service, pantry area for snacks, quiet room and our room amenities. I have personally review this survey with Chris and the rest of our staff. I was also pleased to know that you liked our iron. This is one of the little details that pull us apart from the rest of the hotels, so I'm so glad that you noticed it. We sure will love to have you stay with us on your next visit to the area. Sincerely, Robert Perez, General Manager

"Nice property and stay"

5
17/02/2016

We were very pleased with the Best Western Plus in the Kendall area of Miami, FL. The staff was very well trained, professional, and helpful. Since we'd reserved a 'communications assisted' room for my husband's mother, the young man that checked us in come to her room within the first 15 minutes to install hearing assistance on her phone and a flashing light to alert her when someone knocked on her door. We'd never experienced such helpful service before. The lounge/bar area was very nice and the bartender was very personable and made good drinks. The rooms were new and fresh! The breakfast was good with the usual offerings plus a few extras. We were very pleased with our stay and would definitely recommend it to friends and family.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear LovingOurTravels, Thank you for taking the time to write such a nice review about our staff and the hotel. I was very pleased to read that the front desk set up your room with our ADA equipment during your resent stay. I have personally review this survey with the front desk staff to show that it does makes a difference when we take good care of our guests. I was also pleased to know that you like and enjoyed our lobby bar. We do hope that your travels will bring you back to our area. Sincerely, Robert Perez, General Manager

"Made travel easy"

5
13/02/2016

This Best Western made a quick trip to Fl for a family wedding so much easier than I expected it to be. Clean room, nice beds, decent morning breakfast. Very pleasant experience for myself husband & 10 year old grand-child.

"great"

4
10/02/2016

our stay was great the location was convenient although the area was a bit off as it relates to shopping however things worked well. I would again suggest a better breakfast or a wider range of items including fruits mainly because we were served the same thing for seven days which was very challenging.

"Excellent "

5
02/02/2016

Very nice staff, nice rooms and Luis did fabulous job down in the bar. We had several drinks and he does a great dirty Martini! Beds are comfortable and the rain shower is sweet. Alex at check in was great and very cool. I highly recommend for anyone considering.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Leslie A. I wanted to thank you for taking the time to review our hotel during your resent stay with us. Thanks for mentioning our staff including Alex and Luis at the bar. Also, we are glad you found our beds comfortable and you liked our rain shower. We really appreciate that you are recommending our hotel and we look forward in having you stay with us again. Sincerely, Robert Perez, General Manager

"Great stay"

5
02/02/2016

We stayed here for 4 nights before heading out on a Caribbean cruise and I'm so glad I found this hotel online. Would definitely stay there again. Clean, well appointed, and the front desk staff were super helpful. Good value compared to other hotels in the area. Nice job!

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear MTFactsOnly, Thank you for taking time during your vacation to review our hotel and for choosing to stay with us. We hope that you had a wonderful vacation in the Caribbean and I was glad that you found our hotel on line. We are glad that you found our hotel well appointed, clean and with helpful staff. We do hope that you will visit us again soon. Sincerely, Robert Perez, General Manager

"Great Stay"

5
01/02/2016

Another great experience at this hotel! We have stayed at various hotels through out south Florida for soccor and softball ball tournaments, and this is our favorite! Staff was great, bar well stocked(important), rooms clean with up to date decor, rooms where quite and comfortable. Strongly recommend!

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Dan R, We are really glad to have you stay with us again and we are glad to read that it was another great experience. We love to have our guests not only recommend but also to have them stay with us again and again. Thank you for mentioning our staff and also our comfortable rooms, we will try our best to keep our bar well stocked. We hope to see you again in our hotel during your next tournament. Sincerely, Robert Perez, General Manager

"Great Staff!"

5
26/01/2016

Chris and Ana were very helpful and accommodating during our one night staff. They were professional and knowledgeable about the hotel operations and surroundings. We had a group of about 18 people and they all had a great time.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Frank/Sandy E. Thank you for taking the time to review our hotel and for choosing to have you group stayed with us. I will share your review with Chris, Ana and the rest of the staff. I was very pleased to read that you found them very professional and knowledgeable about the hotel and the area. We are very happy that your group had a great time and we look forward to having you again in our hotel. Sincerely, Robert Perez, General Manager

"WARNING"

5
25/01/2016

So I've been staying here since December 22nd, and tonight is my last night. Having been here for more than a month, I feel that I may accurately describe this hotel for people. Overall, its a pretty good hotel. The hotel is very clean, and the front office staff for the most part is good. The beds are good, pillows are comfortable, etc.. But this is a solid 4 star hotel, that I am promoting to a 5 star status ONLY due to Chris, the night manager. This guy is a rockstar at customer service. He has singlehandedly made our experience here so much better, that I am gonna give this property a 5 Star review. If this dude leaves, it should go back to a 4. Cleaning Ladies: The place is spotless, and they keep the rooms very clean. But be warned, these ladies should have been Nazi Commandants. I stayed with my fiancee, and she uses two towels alone. The cleaning ladies only provide TWO towels. That's it. Asking them to provide you another towel is like going to the dentist. They take "eco-friendly" to the next level. If you need more towels, go to the gym downstairs and grab some extra ones. And don't get me started about the soaps! They will make you use your soap for weeks if they get their way. Make sure to ask for more if you are gonna stay longer. Parking Lot: It's always full. If you're planning on arriving any later than 8pm after a dinner out, be ready to circle the parking lot a few times. These guys rent out their Meeting Rooms like EVERY DAY (baptisms, Costco employee trainings, etc..) and there is always a shortage. However, its not bothersome like it might be at other hotels. Breakfast: Decent. Business Center: Two computers, and the one on the right has been broken for weeks. No one cares to fix it. No wifi printers either. You have to log in. Needless to say there might be a wait here. Bartenders: There is a wonderful bar downstairs at the hotel, w/ two large screen tvs. This hotel might have made an extra $1k from me if the bartenders ever showed up. And when they do, expect below average service. They are NEVER there. EVER. Let me remind you again that I stayed here for a MONTH. They always seemed to be in the employee break room. The guy with the pony tail is alright. But Louie should not be bartending. Let's just say tending bar is not his calling. Wifi: Overall, its fine. But always seems to be awful at night. Final Note: I work in the hotel industry, and I offered Chris a job last night. I know how hard it is to find great help who are born for the service industry. Unfortunately for me, he is unwilling to relocate. This guy is this hotel's greatest asset. If you have a problem, please go see this guy. He'll handle it, and make your stay enjoyable.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Marcos B. Thank you so much for such a great review and for choosing to stay with us. We really appreciate your comments about our services and our staff. I'm glad you took the time to detail our comfortable rooms, housekeeping services and specially our staff. We use comments such as yours to improve on our services. We had already replaced the damaged computer in the business center, talked to our housekeeping department and our bartenders. I also discussed with the front desk and the rest of the staff your review about Chris and the services he provided. We hope that you will choose to stay with us again and that you will see a continues improvement in our services. Sincerely, Robert Perez, General Manager

"Awful"

1
25/01/2016

I used this hotel for my wedding. I blocked off a a group of rooms for my guests and I was working with Cristy Ayala who is the sales manager at this location. First of all, she was awful. She is nearly impossible to get ahold of! I would call and her voicemail would be full so I would email her, and I would have to email her at least 4 times in a row just to get a response! Then, when some of my guests would try to book their rooms, the front desk would transfer them to Cristys voicemail instead of booking the room for them. My mother in law being one of these guests. Weeks passed and she NEVER got a call back from Crsity, and it wasn't until I called to complain to Cristy and her manager Robert Perez, that they conveniently told me that my mother in law did in fact have a room booked. Well how on Earth is my mother in law supposed to know that her room is booked if no one calls her to let her know?! She was already looking at other hotels to book as this was very important, it was her sons wedding after all! So after I called to complain to Robert and Cristy (about other issues as well), my mother in law still did not get a call for another week. When I called to ask why they haven't called her, they told me that they did call her and got her voicemail, when I asked if they had left a voicemail, the answer was "No." WHY WOULD YOU NOT LEAVE A VOICEMAIL????? So then, I called to make sure that they reserved my room like Cristy told me she would do, and when I called to check (Because I would always have to call and go over their work since they halfway did everything) the front desk told me that my room was only booked for the night of the 16th, when my CONTRACT CLEARLY STATES THAT I NEEDED THESE ROOMS FOR THE 15TH AND THE 16TH! So this means, that if I did not take it upon myself to go over their work, I would not have had a room for the 15th and would not have been able to get ready in the hotel for my WEDDING DAY! I sent Robert and Cristy an email and of course multiple days had passed and NO RESPONSE! Why was I surprised? So I had to call, Robert stated that he saw Cristy responding to that email earlier that morning (How long does it take to respond to an email? As I spoke to him later in the afternoon) But of course I never got an email back. He told me that he would speak to Cristy and he would call me back. When they did call me back, they offered my room for free. Finally, some help here. BUT! When I checked into the hotel, low and behold, they charged me $451 for my room. So the morning of my wedding (When I already have ENOUGH to deal with), I had to go to the front desk and ask why they charged me. The answer was in short, "I don't know, sorry". It took a few days and the money was returned to me, THEN while I was on my honeymoon, I see that the money was taken out AGAIN!!!!! I emailed Robert and Cristy threatening that I would email higher executives about this (because thats the only way to get them to do anything), and Robert emailed me back right away. I am waiting to see if this money processes through and if it does, I will demand a refund since I payed for the room that was COMPLEMENTARY! I am so happy to be done with this hotel, it was such an awful experience. I would like to speak to a higher executive about this. Thank you

"Pleasant "

4
19/01/2016

Customer service is top notch. I'm currently staying here for a business trip and my stay so far has been a pleasure. Other than an issue that was promptly taken care of by Christopher at the front desk, thought I would get a better resolution, but nonetheless it was owned and addressed. Definitely have changed my perception of Best Western for the better. One complaint I would have is the fitness center. I would love to see some free weights in the fitness center. On a side note, they need more variation with breakfast. It's ok if you're only staying few days or so, after awhile eggs and sausage links gets old.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear SWJ60763, Thank you so much for your review and for choosing to stay with us. We are so happy to read that you found our services to be "top notch" and that your stay was a good one. I was also glad to know that Chris at the front desk was able to get an issue resolved during your stay with us. We considered in the past adding free weights in the fitness room, so we will review once again to improve on our services. We try to improve continuously on our breakfast variety and we will continue to improve on this area. Again, thank you so much for your comments and we look forward in having you back again on our hotel. Sincerely, Robert Perez, General Manager

"Great surprise!"

5
17/01/2016

My wife and I stayed at this Best Western Plus over the 2015 Thanksgiving for four days and we were greeted warmly. Coreen at the front desk was accommodating, friendly and very knowledgeable. Our stay could not have been better and we were very pleased overall. We'll definitely stay with them again in the future.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Satch1inamillion, Thank you so much for such a nice review about your stay with us. I'm so glad that you were greeted warmly by Coreen at the front desk and that you had a great stay during Thanksgiving with us. We are so happy and proud of all of our staff and I will personally will review your survey with Coreen and the rest of the staff. We do hope that you will come back and visit us again. Sincerely, Robert Perez, General Manager

"Not what we expected"

2
16/01/2016

It was hard for me to give this hotel a high rating but in fairness, it was not totally its fault. We had booked here because of the name and the fact that it had breakfast, wi-fi and free shuttle service to the airport. Not knowing the Miami area, we did not realize that this hotel was not near the Miami airport but rather a small executive airport which the hotel gave free shuttles to and from...certainly not what we needed.. We were shocked when we found out. That said once checked in, we had to move twice because of the loud air conditioner in the rooms and we could not get internet service in the first. In addition we could not dial out (long distance) from our room either. The girl on the front desk was very pleasant but she couldn't help us with the internet or the phone problem.

"Amazing Hotel"

5
15/01/2016

This was my second stay in a year at this BW. Of course I was very hesitate to stay at a BW as sadly their is a stigma that goes along with the name. Well, not here that's for sure. I was impressed the first time around and their was no dissapointment during this stay either. I was booked at a Holiday Inn Exress for 6 nights. I checked out the morning of day two and never looked back. I knew I should have stayed here. Christoper and Nicole were amazing at the front desk. I called them at 11pm and they booked me the next day for a five night stay! King suite and all! These rooms are amazing. You truly feel like you are staying at a luxury resort. Modern design with a touch of Miami Art Deco - Retro! CLEAN, CLEAN. CLEAN. Every inch of this hotel is spotless! The staff, every staff member always said hello to me. The chef, the gals at the breakfast bar, housekeeping to front desk. Amazing customer service all around. Great breakfast buffet and there was always plenty of food to go around. There is a cool little bar as well for drinks and appetizers. The coffee and juice machines are there 24/7 and the ice cold water is a great thing to come back to! There are tons of shopping and restaurants are in walking distance, but a car is more practical. If you are looking to be near the beaches or downtown, this is not the place. But if you are looking to stay in the Kendall amd surrounding areas with easy access to the turnpike, then this hotel is for you in a safe and clean area! I am an avid traveler and have stayed in countless hotels and resorts. I am pleased to tell people that I stayed at a Best Western Plus. I will certainly tell family amd friends to stay here as well. I hope those of you who are reading this review will not hesitate in booking this hotel. This hotel is not overpriced. Trust me, when you see what you get, you'd expect to have paid more. To the Best Western Plus Team; thank you for an enjoyable second stay. I will see you all again in April

"An Amazing Best Western"

5
15/01/2016

I have stayed at this hotel twice in the past year. The first time I was skeptical about staying at a BW. Believe me, when you enter this hotel, you will not feel that way at all. The décor is modern with a touch of art deco-retro. This hotel is SPOTLESS and I mean every inch! Free breakfast is great, bathrooms are cool and the beds and the furnishings are something you would not expect at a BW. I suggest a King Suite, the value of these rooms is exceptional. Do not feel that you are overpaying for a BW, you are not. It may be a bit out of the way from the beaches and downtown. But with a rental car, so worth it! plenty of restaurants and shopping and sights to see! You will not be disappointed. I just left yesterday, I look forward to coming back in April. The owner and management team should be proud of this Hotel and the AMAZING Hospitality Staff that they have.

"Wonderful visit"

5
12/01/2016

Arrived after 2 am when flight was delayed, check in was quick and without incident. The room was as advertised, beautiful, comfortable and clean. We returned each day to a cleaned room with the option of fresh towels. Housekeeping even stopped by on a day that we were staying in just to be sure. I would definitely recommend this hotel to anyone visiting the Kendall area. It was 10 minutes from my family and close to stores, restaurants and anything else you may need. (if you're driving) I will be back...wonderful accommodations.

"Best BW I've stayed at?"

5
11/01/2016

The great first impression doesn't fade with time Spacious, cherry lobby, complete with a bar, but no bartender was in sight when we checked in. We had a 4th floor double queen room, with lots of space. There's a convenient counter above the microwave and refrigerator, with electrical outlets for the coffee maker and more, so you can store some non-essentials outside the bathroom. The bathroom has four! electrical outlets and ample counter space, with two full-width shelfs underneath, and the aforementioned counter outside the bathroom. The room had a spacious work area with excellent lighting and two electrical outlets. Another duplex outlet underneath the desk had one “loose” outlet that didn't work well. There were plenty of convenient outlets on both sides of each bed, and excellent lighting above the beds. There are guest laundries on floors 2, 4, and 6, at $2 per load. That' s really quite convenient. But the reality was a disaster. First the front desk was out of quarters when we needed to do some emergency laundry! “Management has to open the safe, they arrive about 8:30 AM,” the gal said. 9 AM, they still weren't there. It took two trips to get enough quarters. But then the real disaster occurred. I'm used to loading the soap, starting the machine, let the water dilute the soap a little, and then load the clothes. NOT HERE!!! Press start, and the washing machine LOCKS with the soap inside, but NOT your clothes. Oy! So then I had to go off to another floor and start all over. $2 and some time wasted. The breakfast area is light and airy-feeling with what seemed to be plenty of tables. But the BW has six floors of guest rooms, and the tables filled up when we went down. Unfortunately, the breaksfast is the usual mediocre BW breakfast fare: instant oatmeal, DIY waffles, cereal, eggs pre-cooked -- maybe in another country, etc. But eating breakfast out might mean a two-to-five mile drive, unless you really know your way around. My son-in-law complained that the motel was far away from where his family was staying, and I replied that the BW was both affordable and had the lowest percentage of complainer reviews. Now I know why. It's THE place to stay if it's a reasonable drive from where you have to be.

"Great place"

5
11/01/2016

I was so worried to be staying at a Best Western and by an Airport that it would be dirty and nasty that I brought my own sheets and pillows. It was only for one night but still. In just a few words I can say no need for my sheets or pillows. This place was first class from the service we received to the rooms, cleanliness,breakfast. Could not say enough. If

"Craig and Vicki from New York "

5
09/01/2016

We were very happy with our stay . Christopher was a wonderful front manager . Service was exceptional . The rooms were clean and neat . All the staff was pleasant and friendly .. Even the shuttle service was great !! We'd come again and recommend this hotel to others .

"Bad experience"

3
05/01/2016

We are staying 10 nights, I can't believe they finish serving breakfast at 9!!!! We always come down at 8 and the place is too crowded, you are lucky if you find food and if you don't eat standing up, at 8:30 you won't find a lot of the breakfast items, one day they ran out of Bacon, another day no Hashbrowns, we found empty trays with grease on one item each day, really dissapointed. If you are on vacation you dont wake up early, it has no sense... The rooms are clean, the cleaning ladies are friendly, the front desk staff not so much....

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear PandaGT. Thank you for taking the time to write your review and I am so sorry to hear that we did not meet your expectations during your stay with us. Please be assured that our Best Western Plus has more items in our breakfast buffet than any other hotel in our market and we also offer the largest amount of seating as we combine not only the breakfast area but also the lobby and lobby bar. We will review our staffing policy during our pick times. Again, I am so sorry to read our facilities did not meet your expectations during this visit but would like to thank you for your feedback. Sincerely, Robert Perez, General Manager

"Great customer service at front desk "

5
03/01/2016

I checked in late on a Sunday evening, and Ana at the front desk was wonderfully accommodating. The first room I was in was very clean but had spotty internet access; i spoke to Ana about it and she graciously upgraded me to a suite, which was quieter and had much faster wifi. I would definitely recommend this hotel based on the great service I received from her.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear RCTMiami. Thank you so much for choosing to stay with us and for taking the time to write such a nice review about your stay. We are very pleased to have Ana in our staff, she is great at customer service and she always goes out of her way to make sure that all of our guests are taking care of. We also reviewed our internet and corrected the system to perform faster. We are really happy that you will recommend our hotel to others and we hope to see you soon. Sincerely, Robert Perez, General Manager

"Stop over "

4
02/01/2016

We only stayed for one night and there was everything ok with the hotel. Clean, modern and friendly but did anybody else get a headache staying there? Is it the airport or the electricity line in front of the building or anything else. That made me very nervous.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Beenzi, Thank you for taking the time to review our hotel and for staying with us during your visit to Miami. I was glad to read that you found our hotel clean, modern and with friendly staff. Again, thank you for your review. Sincerely, Robert Perez General Manager

"Great hotel!"

5
02/01/2016

The Best Western Plus Kendall Airport Hotel in south Miami was perfect! It was clean and had a good location. Not too far off the main highway, it was good for staying out of busy Miami, and close to the Everglades.

"Good Hotel, Not so good breakfast"

4
01/01/2016

Breakfast items were of poor quality and it was extremely busy. Had to wait 15 minutes for a toaster (only had 2). No fresh fruit salad. Kitchen staff was very slow to replenish items. Waffle machine was available. The hotel was very nice and clean. Modern bathroom with walk-in shower. Other than the bad breakfast, everything was good.

"Very nice hotel and good value"

5
29/12/2015

Stayed one night in a busy holiday season. It's our first time at Best Western Plus (the "Plus" seems to make quite a difference as compared to regular Best Western hotels). Quite satisfied with everything. Would have been even better if the rate could be a little lower. It's a good choice if you are on your way to or from the Florida Keys.

"Clean hotel, that is a step up in room design features"

4
28/12/2015

Even though the elements in design of a room aren't going to improve your stay materially, they make it nicer. Having tiled designs in the bathroom, nice looking furniture and lighting, and a good view improve a hotel. This place looked great inside, almost brand new. I liked the reading lights right next to the bed and the tiling along the wall in the bathroom. The shower is a rainforest shower (I know others like that, even though I don't). The staff was helpful, both in the evening when I must've needed something from them (for the kids) about 4 times, and in the morning when I asked the breakfast staff for a bit of dish soap to wash my daughter's bottle. Enjoyed the airport view rooms, really cool to have from a mid-range hotel. Also liked the delicious breakfast spread. I used the laundry facilities, $4 a load which is reasonable for a hotel, and they had facilities on every other floor. Dryer did seem to dry at a higher heat setting than I had dialed it in for. Biggest complaint holding back from 5 stars was the shower. The soap/shampoo are in dispensers, and both my parents room and my room had a faulty body soap dispenser. The shower also has one of those fixed glass panels instead of a curtain. You couldn't avoid water getting all over the bathroom floor, which is both dangerous and gross.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Don K. Thank you for taking the time to review our hotel and for choosing to stay with us during your resent visit to the area. I was glad to read that you found the hotel design to your satisfaction, and also the amenities like the reading lights, furniture and tiles in the bathroom area. I was also happy to know that you enjoyed our breakfast buffet and variety. I also have to apologized to you for the soap dispenser and the fixed glass panels. We will continue to work on trying to improve in these areas. Again, thank you for your review and we do hope that you will return to our hotel and your next visit to the area. Sincerely, Robert Perez, General Manager

"Worst Hotel I've ever experienced"

1
28/12/2015

I would not recommend this hotel even to my enemies. The front desk lady was extremely rude. I used this hotel for me and my bridesmaids to get ready on the day of my wedding and they ruined my morning. I had to pay for 2 days, even though I was only going to use 1, because they couldn't ensure early check in. In addition when I did check in, the receptionist refused to allow me to check in. She said my name was not in the reservation. I had the confirmation email in my phone and show it to her with my name in it, and still she refused. I asked for a supervisor and she said there was none at the hotel. My make-up and hair stylist, along with my bridesmaids were all waiting at the lobby all because this stupid lady didn't know how to do her job, and refused to help. Don't ever go to this hotel!!!!!!

"Clean, Friendly and Great comfortable bed"

5
28/12/2015

I was worried about this stay since the previous B.Western motel /hotles were ok. But the entrance was beautiful. The front desk staff and management were VERY welcoming and big smiles, and real ones. The room was very comfortable and the bed and t.v placement was Excellent. The recommendaions fo the hotel for the delivery service was very good. The most COMFORTABLE BED on our 26 day holiday.. Even though this hotel was out of the way, being in an industrial section of Miami, the staff and comfort made this staff exceptional. Hats off to this B.WEestern only open 18 months. A great example of service quality for the price. We will return when in Miami, Florida

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear BOBHH429, It was such a pleasure to read your detailed review about our hotel and amenities. I was so glad to read that you found our staff and management welcoming, and that the rooms and bed were comfortable. We are so happy that you tried us since Best Western continues to improve in the hotels and amenities. We have great new incentives and new properties coming in 2016 and beyond. We do hope that you will visit us again during your next trip to Miami. Sincerely, Robert Perez, General Manager

"They put the BEST in "Best Western"!"

5
20/12/2015

Easily the nicest Best Western hotel I've ever stayed in! Comfortable, spacious, clean guest rooms rise six stories above the flat lands west of Miami. Blackout drapes and double-paned glass provide perfect isolation - though I was looking across the street to the runway of a busy small airport, I couldn't hear a thing! The entire property is new and very well-kept. The morning breakfast is quite a spread, with fruit and muffins as well as eggs and make-your-own waffles, along with juices and coffee. The best part of my experience, though, was dealing with Alex, who was working the desk when I arrived at three o'clock in the morning. Due to a late-arriving flight and a lodging snafu elsewhere, I needed to find a room immediately in the middle of the night Thursday night/Friday morning. Using an app to find available rooms, in my haste I had inadvertently booked --and paid for-- a *Friday night* check-in. This could have been a bureaucratic run-around, or a loss of over a hundred dollars. But, instead, Alex swiftly and kindly set everything to rights, and had me squared away in a comfortable room in no time at all. He even managed to extend my check-out so I could get a decent night's sleep! He truly went above and beyond to help a weary traveler in a moment of need. Thank you, Alex! You've earned a loyal customer for life.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Steve H. Thank you for staying with us and for writing such a detailed review about our hotel. We are so glad to read that we exceeded your expectations about Best Western Hotels. I was also glad to read that you mentioned our clean rooms, airport views, breakfast variety and specially our front desk agent Alex. We are so happy that Alex was able to accommodate, I will share your comments with him and the rest of our staff. We do hope that you will visit us again. Sincerely, Robert Perez, General Manager

"Best Hotel in Miami Area."

5
19/12/2015

This is a great place to stay; fabulous courteous employees and a great room accommodations!!! The pillows are so comfortable you're sleeping on a cloud in heaven. Very clean! Great location. I highly recommend!! We will return in December for our family reunion.

"NICE HOTEL"

4
18/12/2015

my family and i stayed in the hotel last week for 1 night , this is the first time we visit florida, and we had a lovely stay , staff of the hotel are all nice , room is very nice , breakfast isnt bad neither, we wish we can stay longer . and we will definitely come back again .

"Friendly service and comfortable rooms"

5
16/12/2015

Stayed here a couple nights before my wedding to get away and for my friends and I to get dressed the day of the wedding. The king suite provided perfect space and the staff was awesome in providing whatever extras we forgot. Gave me wonderful memories for our special day.

"Decent Hotel Across from Miami Executive Airport"

3
15/12/2015

This is yet another property that makes me cringe that TripAdvisor doesn't offer a "Good" rating between "Fair" and "Very Good". I can't really give it a "Very Good" as it's pretty much in line with what you should expect from a chain hotel of its price, but "Fair" seems, well, a little unfair, due to a few factors. The décor and lobby layout is modern, pleasing and open with good flow for the bar and breakfast area. Speaking of breakfast, the buffet was OK, not great. Hampton Inn's is better. The common areas and rooms were clean and well equipped. Service was pleasant, if not effusive and we really had no issues with our stay. My only quibble was the shower design. It's half glass, with no door, so the open end allows water out, no matter how hard you try to prevent it, leaving the floor slippery, the bathmat soaked, or both. The shower head also doesn't have a lot of pressure, but the water was hot, so there is that. All in all, a serviceable hotel and just what you should expect from one of it's kind.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Sseaton68. Thank you for taking the time to review our hotel and for choosing to stay with us. I was pleased to know that you found our décor and lobby layout to be modern, pleasant and open. Thank you for mentioning our breakfast, we know that there are other hotels and choices available out there, so we thank you for choosing us. We will continue to work in providing the best breakfast and service in the area. We will review our modern shower design and the options available. I was also happy to read that you found our common areas cleaned and well equipped. We do hope that you will stay with us again. Sincerely, Robert Perez, General Manager

"Great Hotel"

5
12/12/2015

Excellent Service especially the ever polite and gracious Chris at the front desk..and Luis at the bar! We came in late and had a long trip. It was great to be welcomed and taken such good care of! Our room was very clean and the whole hotel is very well managed and cared for.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear KJenssen2015. Thank you so much for taking the time to review our hotel and for such a nice review. I was so pleased that you mentioned our staff including Chris and Luis. They are both excellent at providing the best customer service. We know that there are lot of options available in the area, but I also know that the staff can make all of the difference. We are pleased to know that guest like you will take the time to recognize them. I will share your review with the entire staff. We do hope that your travels will bring you back to our hotel. Sincerely, Robert Perez, General Manager

"Comfortable and Clean"

4
11/12/2015

I recently stayed for 2 nights and found the stay to be very pleasant. The bed and pillows were comfortable. I had to get the King Suite because all other rooms were sold out. It was one big room with a pull-out sofa (I didn't open it), a small refrigerator and a microwave. The room was clean when I got there and kept clean. The breakfast consisted of 2 types of scrambled eggs, bacon one day and sausage the next, make-your-own waffles, cereal, breads/pastries, juice and coffee/tea. I wasn't able to be around for the evening "happy hours" so I can't comment on those. It is a little out-of-the-way but I had a rental car so it wasn't a problem. There is really nothing within walking distance but several shopping areas not too far away. The front desk staff was pleasant although never out front when I was in the lobby. I rang the bell and they came right out (from behind). Late the first night I turned on the TV to find out there was no service. I called the front desk and was told that it might be from the torrential rains Miami was experiencing but that they would check on it. I went to sleep but the next morning there was still no TV. I mentioned at the front desk on my way out and it was fixed when I got back. My room was on the front of the hotel, facing the small executive airport. I don't know if any flights left or arrived but I heard nothing. The room was very quiet. I couldn't even hear any guests even thought the hotel was full.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Picara. Thank you so much for taking the time to write such a detail review. I was so happy to read that you had a pleasant stay. That you found our bed and pillows comfortable and also that you liked our amenities in the suite. We try our best to provide the best variety in our breakfast selection, so I was happy to read that you mentioned some of the items that we offer on a daily basis. We will continue to expand in our variety. I do apologized for the issue with the TV, and as you mentioned; it was due to the heavy rains in Miami. Again, thank you for your survey and we do hope that you will visit us again. Sincerely, Robert Perez, General Manager

"A Comfortable Haven in Miami"

5
10/12/2015

I love this hotel and I so happy I discovered it. The staff are all very professional and pleasant. The rooms are clean and comfortable. i am not a fan of Miami, but when I am in Miami, this hotel and it's employees are a bright spot in an otherwise not pleasant city. The rate was a bit high on my last stay due to NASCAR being in town, but this is still my first choice of hotels when in Miami.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Debra M. I was so pleased to read your review. We are so glad that you love our hotel. Thank you for mentioning our professional and pleasant staff, and also our clean and comfortable rooms. We did have NASCAR during you stay and it is a City wide event. We are also one of the preferred hotels for guests going to NASCAR due to our location and amenities. I do hope that we will continue to be your hotel of choice during your next visits to Miami. Sincerely, Robert Perez, General Manager

"Okay..."

3
04/12/2015

Room was clean. Had fridge, microwave and coffee machine, safe. Very important. Room was big enough. AC unit was loud and bathroom door was in a odd position. Only mirror was in the bathroom. Lighting was weird too. Light on the bed head and not bright enough to move about in the dark.

"Thanksgiving week"

5
01/12/2015

Very nice. Clean and the breakfast is pretty complete. Judy checked me in and did a great job. The Hotel is in a quiet are of Dade County and there was not a lot of noise in the halls like some hotels. The bed was very comfortable and new as was most of the decorations. The Hotel is only a couple of years old and it appears they are keeping up with the quality of the rroms. Try the suites they are really great.

"Excellent"

5
30/11/2015

We have never stayed at a Best Western or Best Western Plus. Overall extremely surprised from our check-in to checkout. A very clean, functional and quiet room with several amenities available. Will stay here again!

"Great stay"

5
25/11/2015

Hotel was very modern and clean. Great amenities. Will definitely stay there again next year. Location worked well. Close to Homestead Speedway and only a 40 minute drive to Miami Beach. Parking was convenient.

"Pit stop during our 200 mile motorcycle road trip across the Glades."

3
18/11/2015

Booked on Trip advisor, Was painless and quick. The price which was for a suite seemed acceptable. Staff at front desk was very courteous, and quickly conveyed all hotel information quickly and accurately. Our room was on the 4th. floor. There was no scenery to speak of, but that was fine with us. It wasn't a priority when we booked it. The room was large since it was a suite. The room was clean, but the T.V. was small, and had a limited number of channels. No pillow top mattresses in our room. No issues with in room features. Microwave, refrigerator, and A/C all worked with no issues. The bathroom was properly stocked, and was very clean. Ice and snack machine locations were acceptable. Wifi worked with no issues and actually had good speed. Location of the hotel was all in all good. Parking lot decently lit, and my motorcycle was still there the next day with no issues. Breakfast as others have said....................well let me put it this way, for as much as I paid for this room, and then hotel not letting me use my AAA membership, I assumed breakfast would be decent. I ate a waffle, and something that I think resembled a scrambled egg and a glass of O.J. i stayed sick for the rest of the day. Not pleasant when you have another 100 miles on a motorcycle to get back home. I'm not bashing the hotel, I've stayed in far, far worse. In my opinion for value received I felt the room was over priced by $50.00

"Wonderful experience"

5
13/11/2015

The hotel is new and sparkling clean. The bed is comfortable, and the staff is friendly and helpful. I will definitely stay at this hotel again. The location is conveniently located right off turnpike.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Sandy A, Thank you so much for such a nice review. I was so pleased to read that you found our hotel sparkling clean, comfortable beds and specially our friendly staff. We are so pleased to know that you will stay with us again. Hope to see you soon, Sincerely, Robert Perez, General Manager

"Noisy environment to rest"

2
11/11/2015

I have stayed at this hotel a few times. The south facing rooms overlook some strip warehouses where the locals use the parking lot to drag race late at night and blast their music towards the hotel. I booked a room on the North side, top floor, but the top floor rooms have mechanical motor noise coming from the roof. I moved out of the top floor, but only south facing rooms were available. The locals were out there like clock work blasting their music til 3 AM. Not much sleep. The soap dispensers in every room I have stayed in do not work. Ice machine on 5th floor does not work. Seems like they serve the same breakfast every morning. The ceiling shower head sprays water on the floor, because there is not any shower door. I will not return, because of all the noise. I like to get some sleep when I travel.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Handinpalm, Thank you for taking the time to review our hotel and for choosing to stay with us. I have to deeply apologized to you about the noise and the issues that you encountered in the hotel. Unfortunately not all people are considered to others and I'm sure there were people making noise in the back streets of Miami. If we had been informed, we would have immediately contacted the Police Department. I have review your survey with our housekeeping and Maintenance department to make sure and correct issues like the soap dispenser, ice machine and noise on the higher floor. We do our best to serve the best breakfast and we rotate our breakfast menu and offer the freshest items to our guests. We will continue to work in our variety. Again, thank you for taking the time to review our hotel. Sincerely, Robert Perez, General Manager

"Tim's Review"

4
11/11/2015

The hotel staff was great. Very knowledgeable about the area and things to see and do. The hotel was clean and updated. The bar had good drinks for a decent price. Breakfast was your typical hotel breakfast with waffles, eggs and sausage with all the other items typically found. The beds were soft and very comfortable.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Timf425, We really appreciate the time you took to write a detailed review about our hotel and your stay. I'm glad to read that our staff was knowledgeable about the area and that you found our hotel clean and updated. I was also very pleased to know that you got to enjoy our lobby bar and that you enjoyed our breakfast. We do hope that you will visit us again during your next visit to the area. Sincerely, Robert Perez, General Manager

"From a pilot who travels frequently"

5
06/11/2015

Highly impressed with the décor, the comfort of the bed and pillows, ambiance, material of high quality on the floor and walls in pleasing colors, LED reading lamps located on each corner of each bed, plenty of wall outlets for charging, and a cold, clean refrigerator. Other impressions were the shower head you stand under in a stall done in nice, new decorative tile all in earth tones, and contrasting decorative tiles on top of classy wall paper on the interior bathroom walls. This looked to me like a first class hotel I would expect in Vegas and a room I would have expected to pay twice as much for. Great value! Highly recommend.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Robert F. I wanted to thank you for choosing to stay with us and for such a nice review. Thank you for mentioning our décor, our comfortable beds, pillows, our LED reading lamps and our room decorations. Knowing that you compared our hotel with a first class hotel found in Las Vegas, makes all of us very proud and happy. We do hope that you will visit us again in the near future. Again, thank you for such a nice and detail review. Sincerely, Robert Perez, General Manager

"Great little oasis in Kendall"

4
03/11/2015

Wei visit family in the area and this hotel is located in a very convenient to our family. Very clean hotel with friendly staff and nice rooms. Breakfast was okay but not great. I plan to stay here again. Hopefully they will have better pastries for breakfast.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Miamiavenger. Thank you so much for taking the time to review our hotel and for staying with us. I was very pleased to read that you found our hotel conveniently located, clean and with friendly staff. We will continue to look for breakfast options and we look forward to having you stay with us again. Sincerely, Robert Perez, General Manager

"Great Experience"

4
01/11/2015

The hotel is great. it is clean and well kept. The staff is friendly and helps when you request it. Great business center that allows you to print your boarding pass if traveling by air free. The breakfast is a hot breakfast but not a great variety. If you are not a pork eater it doesn't provide a turkey alternative. It spite of this I still would recommend and would stay again at this hotel.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Antwoyn M. Thank you so much for taking the time to review our hotel. I was really glad to read that you found our hotel cleaned and well kept. Also, that you found our staff to be friendly, with a good business center and that you will recommend our hotel. We will continue to look for other options for our breakfast buffet, so I thank you for taking the time to let us know about your experience. I do hope that you will visit us again soon. Sincerely, Robert Perez, General Manager

"Kendall Best Western"

3
28/10/2015

Hotel was nice enough; beds were comfortable, rooms were clean, air conditioning worked well, lobby was nice. Front desk staff needs to be more personable, breakfast was ok. For the price that was paid, I expected a lot more especially since you definitely needed a car to get around.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Debbie G. Thank you so choosing to stay with us and for taking the time to review our hotel. I started to read your survey and I was really pleased to know that you found our hotel to be nice, with comfortable beds, clean rooms, working air condition and with a good breakfast. Then I noticed that we failed to fully provided an unforgettable service and I apologized for that. I do hope that you will give us the opportunity to serve you again when visiting Miami. Sincerely, Robert Perez, General Manager

"Excellent Customer Service"

5
26/10/2015

Nice value for the money. Excellent Customer Service and caring staff. The amenities were all in proper working order and well maintained. Staff goes out of the way to make your stay very comfortable and stress free. Breakfast staff were very helpful and friendly.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Gabriel R. Thank you for taking the time to write such a nice review and for staying with us. We know that there are other choices in the area, but reading your survey makes all of us very happy in our hotel. I was really pleased to know that you found a nice value for your money, excellent customer service, caring staff and well maintain amenities. We do hope that you will continue to make this your hotel of choice when visiting the area. Sincerely, Robert Perez, General Manager

"Great Value for the Money!"

5
19/10/2015

This is a stylish new modern eco friendly facility with comfortable beds and great views of Tamiami Airport. They offer a complimentary breakfast buffet, fitness center, airport shuttle, high speed internet, and swimming pool.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Charles G. Thank you so much for choosing to stay with us and for taking the time to review our hotel. I was really glad to know that you found our hotel to be stylish, eco friendly with great views and comfortable beds. I was also pleased to know that you mentioned about our amenities like our complimentary breakfast, fitness center, airport shuttle and our high speed internet. I was glad to know that you were able to enjoy our facility. We do hope that you will visit us again in the near future. Sincerely, Robert Perez, General Manager

"Excellent Hotel near MetroZoo"

5
05/10/2015

Excellent Hotel. Nice room décor with great view of The Tamiami Airport. Clean and neat room. Also they had (included) a great breakfast (included). Definitely recommend it! It is close to MetroZoo and Coral Castle.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Sonia R. We really appreciate the time you took to review our hotel and for choosing to stay with us. I was so glad to read that you liked our décor, loved our airport views of the Tamiami Airport and found our hotel to be excellent, clean and neat. I was glad to know that you enjoyed our expanded breakfast buffet and that you will definitely will recommend our hotel. Our location is located near the Metro Zoo, shopping centers and a driving distance from the Everglades, there is always something to do in our area. We do hope that you will visit us gain in the near future. Sincerely, Robert Perez, General Manager

"A kind man named alex"

5
04/10/2015

I arrived at 2 am exhausted and my reservation from expedia.com had not shown up. After spending about an hour having everything straighten out, the desk clerk a nicely dressed and kind understanding young man named Alex was kind enough to upgrade my room and was very willing to work at getting my reservation confirmed. I had a great stay and the bed was extremely comfortable.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Michael R. What a great review about your recent stay at our Best Western Plus Kendall Airport Hotel ! Your comments about Alex our Front Desk Agent are highly appreciated. I'm so glad that after an exhausted trip you were able to relax in our comfortable bed and that you were upgraded by Alex at your check in. I will personally review this survey with Alex and the rest of our staff. We do hope that your travels will bring you back to our hotel. Sincerely, Robert Perez, General Manager

"Hotel Stay"

5
03/10/2015

Staff was extremely courteous and went out of their way to be helpful. I stayed because my home AC unit was not working; they gave me a late checkout and made me feel very comfortable when I stayed in the lounge working while I was waiting for AC repairman to get to my home.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Sara W. What a nice review! Thank you for writing it and for staying with us. I am glad you had an excellent stay. Also, for mentioning about our courteous and helpful staff. I was really glad to hear that your A/C unit was fixed and that you were able to worked in our lounge area. We do hope that you will visit us again under better circumstances. Sincerely, Robert Perez, General Manager

"Comfort for business and leisure"

5
24/09/2015

Conveniently located close to major highways, shopping malls and restaurants. Friendly staff and ample parking. Excellent rooms with nice beds to have a good rest to start the next day fresh again. Internet and cable work well.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear Evero815. Such a nice review. Thank you for choosing to stay with us. We are really pleased to read your comments about our hotel including the excellent beds, internet and our expanded cable TV. Thank you for noticing our area with restaurants and shopping areas near by. Next time we recommend for you to visit the Miami Zoo, located couple of miles away from the hotel. We look forward to your next visit to our area. Sincerely, Robert Perez, General Manager

"Multiple Stays, and Still Satisfied"

5
14/09/2015

I have reviewed this hotel before, so I will try not to repeat the same details. I have stayed at this location several times, and each time I had a good experience. I was confident enough in this location to send my wife and sister there for a stay as well. We always have to be careful where we stay, but this seems to be a safe spot. I initially thought that there might be some problems because of the small business industrial area located just behind the hotel, so I visited the coffee shop across the street. Although the area is not city center upscale, it is nice and pretty clean.

Robert10398, General Manager at BEST WESTERN PLUS Kendall Airport Hotel & Suites, responded to this review
Dear CoolHat. Thank you so much for taking the time to review our hotel again, and for recommending our hotel to your family. I was very pleased to know that you are a repeat customer and that you had received good service during your stays with us. I was also pleased to know that you found our hotel and the area to be safe and centrally located. We do hope that you will continue to stay with us, and again; thank you for such a nice review. Sincerely, Robert Perez, General Manager