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Best Western Plus Hotel Miami-Doral/Dolphin Mall, Miami

4.0/5  - basé sur 1243 notations.
3875 NW 107th Avenue, 33178-4292, Miami, United States - See map

Enjoy this Miami, Florida hotel offering comfortable and affordable accommodations close to NASCAR® Ford Championships, Miami International Boat Show and the Doral Open Golf Tournament. The Best Western Plus® Miami-Doral/Dolphin Mall has it all. Guests staying at this hotel will receive excellent customer service and find top notch amenities for an affordable price. Each well-appointed guest room comes equipped with cable satellite television with HBO®, and free wireless high-speed Internet access. Business rooms cater to the corporate traveler featuring well-lit oversized desk and complimentary daily newspaper. To ensure a great start to the day, guests are served a complimentary hot breakfast buffet every morning. For added comfort, the Best Western Plus® Miami-Doral/Dolphin Mall features an outdoor swimming pool and fully equipped exercise facility. Guests traveling on business will also appreciate the variety of business services available on property including a business center and meeting space accommodating up to 80 people. The Best Western Plus® Miami-Doral/Dolphin Mall is convenient to all the places travelers want to go while visiting the Miami area. Explore the rich culture of nearby downtown South Beach, experience great entertainment and gaming at Seminole Hard Rock Hotel and Casino or spend the day viewing spectacular boats at the Miami International Boat Show. Nearby Hellman Worldwide Logistics and Supreme International World Headquarters makes conducting business from the Best Western Plus® Miami-Doral/Dolphin Mall easy and convenience. The hospitable staff at the Best Western Plus® Miami-Doral/Dolphin Mall is ready to ensure a great stay in Miami, Florida. Make a reservation today and save! Enjoy your stay.

Best Western Plus

Hotel Miami-Doral/Dolphin Mall

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1234 guest reviews
NOTE ISSUED
Excellent
356
Very Good
530
Average
207
Poor
80
Terrible
61
REFER TO NOTICE
Business Business
136
Couples Couples
363
Family Family
497
Friends getaway Friends getaway
104
Solo travel Solo travel
72
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Vacation Getaway"

4
12/09/2018

Best Western Doval has Agents that gave Exceptional Service, The hotel had Great Price and Comfortable Clean Rooms.Very convenient to the Port/ Shopping Malls, Free Shuttle service from the Airport was a bit long to wait but got there eventually. Food was easily accessable right outside the hotel as well as parking for my rental car was free.

"Very clean and convenient"

4
10/09/2018

Clean and convenient. Airport and mall shuttle and daily breakfast.Friendly staff and service. Internet was reliable and the check-in and check out process was fast and reliable. The location of hotel in compound with restaurants also very convenient

"Good Stay!"

4
06/09/2018

Clean rooms and free wifi for members. Complimentary breakfast and near Dolphin Mall. Staff was adequate. They are renovating, which is always a good thing. Amenities could be a bit better as far as shampoo, soap, towels etc but you can always call down.

"Convenient for shopping"

4
02/09/2018

A convenient location for visiting the malls. The room was clean and the cleaning staff did a good job. The breakfast offered some variety and there are several other eateries close by. Only complaint is the tired looking furniture but some upgrading is taking place and the free shuttle to the mall four times daily is a big plus. Overall it was a pleasant stay. Will return.

"Not friendly"

1
01/09/2018

My family and I stayed here for 5nights in August 2018, and it was the worst. The breakfast is cheap, and if you are going to get breakfast like 5 mins before the cut off time you will get no breakfast, they are not friendly. Everyday it's the same breakfast: boil egg, bread, thinly sliced ham susage, oats, cheese slices, and sometimes you lucky if you get a mini doughnut. Plus the breakfast area never had place to sit, you have to go back to your room to eat. Give us 1soap and 1 shampoo and 1 conditioner for a family of four. We had to ask for more. I will not be recommending this place to anyone.

"Good option and nice location"

4
24/08/2018

The hotel is well located and the room was really good, as well as the facilities in the hotel. Coming from Europe I still find continental freakfast a bit too simple, but at least eveything was fresh.

"Good first time experience at a Best Western"

5
16/08/2018

Best Western Plus Miami/Doral Dolphin Mall is a very clean and well managed hotel. The shuttle pick up from the airport was quite timely, we waited approximately 20 minutes on the shuttle after phoning the hotel to let them know that we had arrived. The shuttle service to and from the mall was quite well organised and although at times the driver had to make more than one trip with hotel guests at no time were you waiting for an extremly long time for the shuttle. We requested extra pillows and blankets and they were promptly delivered to our room. The breakfast area was being remodeled while we were there and based on the little glances that I had into the new area it really would be a "pretty" breakfast room once the renovations are completed. I will definitely stay at this Bewst Western Plus Miami-Doral because of its location and the convenience of the shuttle service.Thank you to the sfaff and housekeeping for ensuring that we had a good stay at your hotel.Allyson Dwarka

"Great experience"

5
06/08/2018

This hotel is clean and comfortable. My husband and I were pleased that we got our moneys worth. I have stayed in other hotels in Miami but this is definitely the hotel that I will be returning to....it is a convenient location. The breakfast was also good....really worth the package.

"The cleaning service team is the only thing I felt good about "

2
02/08/2018

I booked this hotel because it seemed a reasonable option for a long stay. Wrong choice. 1) My room has humidity in the carpet near the bath room, that has stayed since day 1 to day 25. I wet my socks every time I forget and step on the area. They tried to fix it, but it is still there. 2) There is only one washing machine for the whole hotel, and it often gets broken. No bill to coin changing machine in the hotel, had to walk to the gas station to get coins for the machine. 3) The gym, is just a tiny room with 2 bicycles, a walker, an elliptic machine, a multipurpose machine and few free weights. Everything is cropped in there with no good air circulation. I get hot as hell every time I try to work up there. 4)Room booked for 2 people. After been the only person living there for more than 3 weeks they failed to register my name on their list, therefore rejected a package I ordered. Instead of an apology I ended been indirectly blamed for the situation. 5) The only single thing I'm actually glad about is the cleaning service team and the maintenance guys, they are very nice people always ready to help. / 1) Problemas de humedad en el cuarto. 2) Una sola máquina de lavar ropa para todos los huéspedes. La máquina se daña con frecuencia. Necesitas monedas para usarla, pero no hay máquina para cambiar billetes en el hotel. 3) Gimnasio: pequeño, pocas máquinas (una rota), mala ventilación. 4) Habitación reservada para 2 personas. Soy la única persona viviendo allí por más de 3 semanas. No registraron mi nombre en su sistema, y por tanto rechazaron un paquete que me llego por correo. 5) Las únicas que han hecho mi estadía agradable han sido la señoras de limpieza, honestas, amables y siempre dispuestas a ayudar. De igual manera los señores de mantenimiento.

"Outdated and Smelly Rooms"

1
17/07/2018

The room which I stayed at was very outdated. Everything was old and worn; from the decor, the carpet, the bed, the furniture...added to this there was a dusty smell everytime we returned to the room.

"Service. Pablo - Karyna"

5
17/07/2018

They offer such a great service at the front desk. Assist me with everything and have the greatest attitude of all. The hotel has great worker, and a good atmosphere. I would definitely recommend it to friends and family

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Valeria, Thank you for taking the time for sharing your experience at the Best Western Plus Doral/Dolphin Mall. It is a pleasure reading your review. I will definitely congratulate Pablo & Karyna on their excellent customer service. We hope you are already planning another trip our way. Thanks again for your feedback! Best regards, Yeleynis De La Barca Assistant General Manager

"The Best Service"

5
17/07/2018

I stayed here for two weeks and I felt very happy with the reception service there. Especially with Pablo and Karyna. Both of them are amazing! Good job guys because you helped me a lot! 100% recommended ??

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Gabriella, We are so excited to read your wonderful review! Thank you for taking your valuable time to share your feedback with us and our future guests. We will be sure to congratulate Pablo and Karyna for going above and beyond. Please feel free to contact me directly for your next stay at our hotel and I will personally oversee your reservation. We look forward to welcome you back very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Great Value for Money"

4
20/06/2018

I booked this hotel because it had a cheap rate on Expedia and advertised a free shuttle to and from the Miami Airport and also to Dolphin and International Malls. I was not quite sure what to expect because there the hotel had some mixed reviews. However I had absolutely no problems. I had a room on the 3rd floor which was clean and comfortable The shuttle picked me up from the airport in half an hour and I took the free shuttle to and from Dolphin Mall each day I was there. The free breakfast was just OK. However if you are looking for a good budget hotel with free transportation this is definitely a good place to stay. Note - the shuttle is small with only 12 seats and is shared with the next door Baymont Hotel. So it is a good idea to assemble for it early to make sure you get on. It goes to the Malls at 9:30 a.m., 11:30 a.m. and 3:30 p.m. and then pick up is at 11:30 a.m., 3:30 p.m. and 9:00 p.m.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear valued guest, Thank you for your choosing to stay with us! We are very excited to read your wonderful review and we thank you for taking the time to share your experience with us and our future guests. Please feel free to contact me directly and I will personally assist you with any future reservations. Sincerely, Yeleynis De La Barca Assistant General Manager

"Great budget friendly hotel"

5
18/06/2018

I stayed at the BWP Doral/ Dolphin in May, it was my second time staying at the hotel. The staff is professional and friend;the rooms are clean; the breakfast was delicious ( tip try to get there before 8 as it can get pretty crowded); the free shuttle to and from the malls were great, there is even a shuttle to and from the airport (tip: the shuttle runs every two hours after 12pm and it's not worth waiting 60 mins to 90 mins depend on when your clear immigration, take an Uber it's less than 20 bucks). The shuttle doesn't go to Walmart, how every by Uber the super center is 8 bucks away. Overall you will not be disappointed with your stay.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Ernest, Thank you for choosing our hotel for your recent stay in Miami. We are delighted to read your wonderful comments and look forward to welcome you back very soon! Please feel free to contact me directly for any future reservations and I will personally assist you. Best regards, Yeleynis De La Barca Assistant General Manager

"Tight parking all around ..."

4
06/06/2018

I don't think these employees know exactly what "truck parking" is. It is not BOB AND WEAVE around parked cars and curbs, barely missing trees, trying to cut a corner. TRUCK PARKING is being able to pull in or back in SAFELY with straight in/out easy access, without obstructing any other parking spaces, entrances, or traffic! Of course, they say they have it, but they do not. I pulled in, and lost about an hour of rest trying to maneuver around parked cars, mucho traffic coming in and out and almost getting stuck in the rear of their building. Besides that, the place is very nice, numerous restaurants all over within walking distance, good atmosphere, spacious rooms, nice decorating. So, besides the crushing parking, and really not any space for trucks, they even have a sign that says NO SEMIS ... how can you have truck parking if you have a sign not allowing them in??????? Besides that, overall, well worth the stay.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your opinion. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Yeleynis De La Barca Assistant General Manager

"WOW WOW and WOW"

5
28/05/2018

I have to say cudos to all the staff that were so nice and kind. We were supposed to be there by 3pm, but because of a flight delay, we didn't get to the hotel until 11 pm. The staff still made us feel welcome, important. They were so understanding. Plus they have free breakfast, and shuttle to and from Miami international Airport. We will be back again there in July for a conference. This place for my husband and I is home away from home with an icing on top of the cake because we don't have to cook or buy breakfast. Unfortunately, we have no pictures to show. However, next time we will take pictures. Since, it was our first time there, we were more busy exploring then taking pictures. There is a big mall with all the shops and restaurants just walking distance from the hotel. That was a real treat.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Marie, WOW, WOW and WOWW! We are so excited to read your review! Thank you for choosing to stay with us and for sharing your fantastic comments about our hotel with our future guests. We are so happy to know that you enjoyed your stay and look forward to your next visit. Please feel free to contact me directly if you need any assistance with your reservations. Best regards, Yeleynis De La Barca Assistant General Manager

"Avoid if you have any environmental ethics"

1
27/05/2018

So they call themselves a green hotel because they don't collect towels and sheets to rewash HOWEVER all room cups are plastic or styrofoam. The breakfast "buffet" is also only plastic or styrofoam, and their shuttle bus runs on a near continuous loop due to inefficiency. And to add insult to injury, there is nowhere on site to recycle. Plus the gym is the size of a well mirrored closet. Plusses? It is very close to a ton of decent restaurants and stores, if that is your thing. The staff is super friendly and welcoming, and close to freeways/highways to get to the rest of Miami. But vote green with your dollars and tell them to actually BE green.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We thank you for staying with us and we want you to know that we value your feedback. Please note that the plastic plates and cutlery that is available in our breakfast is a brand standard required by Best Western and there is really nothing we can do to change that. Even though we do not have green credentials at the moment we are working hard to obtain it in the near future. Our hotel is already participating in a various green programs such as "Clean the World" which is a non profit organization here in Florida that recycles used soap bars and bottles of shampoo and conditioners which they distribute to impoverished people, shelters and countries preventing millions of hygiene-related deaths each year, reducing the morbidity rate for hygiene-related illnesses, and encouraging vigorous childhood development. We really hope that you consider visiting us again the near future. Best regards, Yeleynis De La Barca Assistant General Manager

"One night stay"

4
26/05/2018

Exterior and lobby was very nice. The room could use some serious upgrades. It was clean, but outdated in comparison to the lobby. Once in the room, the bedding and paint was not as pleasant as I would expect in a beautifully decorated and updated exterior and lobby. The staff was very friendly and helpful, prompt and professional. We were even given recommendations of restaurants in the area. The breakfast was good. I had one of the best cinnamon rolls ever. The breakfast staff was graceful enough to allow us to have breakfast after coming down late as we were checking out.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami! We are delighted to read your comments and we want you to know that our hotel will undergo a complete renovation starting this month. Please come back and visit us again as I'm sure you will be very pleasantly surprised with the new room renovations and upgrades we have coming this summer. Best regards, Yeleynis De La Barca Assistant General Manager

"Basic hotel"

3
26/05/2018

Nothing spectacular - rooms are basic and need to be upgraded but good customer service and the malls were within 15 minutes of the hotel which worked well for me. Front desk personnel were friendly and helpful.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami! We appreciate you taking the time to leave us your feedback. Your opinion is very important to us. We look forward to your welcome you back very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Terrible smell of mould"

1
23/05/2018

Staying on the fourth floor, the smell of mould and damp was unbearable. The management kindly moved me to another room after the first night, but by the second day this new room also smelled of mould, with a combination of bleach. Quite overpowering. Even air freshener could not hide the smell. The rooms also felt quite damp, such that paper left on a table in the room lost its crispness. The shuttle service is convenient and relatively punctual. Access to the local convenience store is OK, though, if you are accustomed to walking to such locales, please note there is a severe lack of footpaths and those that do exist are not interconnected, leaving you to walk on the road. Quite unusual. I would not stay there in the future as I would not be confident the mouldy smell would be eradicated.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. We're disappointed we failed to exceed your expectations, and we apologize for any inconvenience you may have experienced during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-463-7195. Yours sincerely, Yeleynis De La Barca Assistant General Manager

"good"

5
05/05/2018

When we arrived at the airport,we called the hotel and they sent us a shuttle-bus to take us there as a compliment. The breakfast was amazing with a variety of meals. The room was wide and clean. The trip with the shuttle-bus to Dolphin Mall was amazing. If you are going on a cruise, we highly recommend Uber!If you have an option to choose a room,we recommend you to get one from the front part of the hotel, because on the back side there is a business building and it is quite noisy.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We thank you for choosing us and taking your valuable time to leave us such a wonderful review! Please feel free to contact me directly for your next visit and I will personally oversee your reservation. We look forward to seeing you soon! Best regards, Yeleynis de la Barca Assistant General Manager

"Not impressed!"

1
29/04/2018

Don't stay on the 2nd floor,I literally could not breath due to damp smell.Make sure to check underneath of sofa-cum-bed as its filthy!A couple of front desk staff are not friendly.An average breakfast but you get a nice feeling in the lobby.Location of the property is good.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for taking the time to leave us a review. We want you to know that your feedback is very important to us and we value your opinion. Please accept our most sincere apologies for any inconvenience you experienced during your stay. We are very disappointed that we failed to give you the fine accommodations and consideration we strive for all our guests. Our staff will also be aware of your comments and we will take immediate corrective action. Hope you will give us a chance to redeem ourselves the next time you are in Miami. I can assure you we will do everything we can to make your stay memorable. Best Regards, Yeleynis De La Barca Assistant General Manager.

"Best Place To Stay!!!"

5
27/04/2018

Best we have stayed in a while. Our experience was the best we have ever had. The quality and staff were amazing. The room and cleanliness was superb beyond any we have ever had. The free breakfast offered a wide selection of choices.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are so excited to read your wonderful review! It was a pleasure to host you and your family and on behalf of our entire team we thank you for choosing to stay with us. Looking forward to your next visit! Best regards, Yeleynis de la Barca Assistant General Manager

"Great Stay at Best Western Miami/ Doral"

4
21/04/2018

Excellent hotel for my recent Miami shopping trip! I love the shuttle service to and from the airport and the regularly scheduled Dolphin Mall. I returned each night to hot coffee in the lobby and a very clean room and comfortable bed. I have used this hotel several times and it never disappoints!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for making Best Western Plus Doral your choice for hotel accommodations in Miami. We are grateful that we could make your stay enjoyable and appreciate your wonderful review. Please come back to visit us again very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Pre cruise stay"

5
21/04/2018

Great place for a great price, great location, will definitely return..... requiring 200 characters for a review is absolutely ridiculous and a big turn off for those taking time to respond to surveys.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are delighted you enjoyed your stay with us and thank you for the feedback! We look forward to seeing you again soon! Best regards, Yeleynis De La Barca Assistant General Manager

"The Best of Best Western"

5
21/04/2018

Romana was the best staff i encountered at any hotel I've ever gone too was amazing friendly person, if it wasn't for her i would of never known about all the good things in breakfast you guys had & i almost left without my 50$ deposit she caught me right when i was leaving definitely completed my trip & made me feel right at home will be coming right back ASAP!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami and also for sharing your wonderful feedback! We are so proud of Ramona and will definitely be sharing your comments with her and the rest of our staff. She is a true asset to our hotel and we are very grateful to have her on our team. We hope you come back to visit us again very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Nice"

5
16/04/2018

Traveled down to Miami to visit friends and family. We had a great stay. At check-in their computer systems were down but even though they had those issues check-in was quick and easy. The room was really nice. The bed was a little harder then what I'm use to but I still slept soundly. Breakfast was great!! We had a wonderful stay. We will definitely be coming back here on the next visit.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, On behalf of the entire staff, I would like to thank you for allowing us the opportunity to serve you. We try in every way possible to offer you the finest in service, forever mindful that our guests deserve the best treatment. Thank you for your patronage and hope you will come back to stay with us very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Excellent hotel"

5
16/04/2018

Excellent localization and amenities, friendly staff, amazing breakfast including fruits and natural juices, spacious room, wifi and parking free. Variety of restaurants around the hotel, close of the mall. Definitely recommend!!!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Maria, We are so excited to read your wonderful review! Thank you for taking your valuable time to share your feedback with us and our future guests. Please feel free to contact me directly for your next stay at our hotel and I will personally oversee your reservation. We look forward to welcome you back very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Family stay."

4
15/04/2018

Great hotel, a little slow but helpful, The room was small for the family but was very clean , Beds was soft, They have a great breakfast, Free parking, Free internet, good value for the price. Close to Dolphin Mall And International Mall. Will stay there again.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Joceline, It was such a pleasure hosting you and your family at our hotel. Your opinion is very important to us and we value your feedback. We hope you come back to visit us again very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Stay at Best Western Plus"

5
12/04/2018

During my stay I did not encounter any problems. Hotel Staff friendly, Shuttle run on times specified. Breakfast was good, variety to choose from. WIFI great. My only issue was the carpet in the room which maybe should be shampoo or replaced.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Marilyn, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. We are delighted to read your feedback and we thank you for sharing your wonderful comments with our future guests. I've already followed up with our housekeeping department in regards to your suggestion for the carpet in the room. We hope you come back to visit us again soon! Please do not hesitate to contact me directly for your next visit and I will personally oversee your reservation. Best regards, Yeleynis De La Barca Assistant General Manager

"Affordable, Clean and Comfy"

5
08/04/2018

I really enjoyed staying Best Western. It was comfortable, the workers were friendly and the atmosphere was welcoming. Loved the decor. I also liked the fact that the hotel provided a shuttle to the mall and also to the airport. The shuttle was always ontime and the drivers were always helpful.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, I would like to thank you for taking the time to tell us about your stay with us. We are pleased to hear your visit with us was pleasant because we value your feedback at our property and are always interested in our guest's experience. We hope to welcome you back very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Excellent value we stayed there at the beginning and at the end of my trip- two separate nights"

5
01/04/2018

Wife and family loved it. They have a complimentary breakfast that will save you $$$, especially if you are feeding a family of four. Convenient location to the airport (20 minutes) in a nice location. The place is new and clean and the front desk staff is friendly and helpful. Highly recommended.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. We are delighted to read your wonderful review and we hope to welcome you back very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Great find!"

5
25/03/2018

We stayed for a couple of nights prior to our cruise and had a wonderful experience. We were greeted by Stephanie & Pablo promptly and they were super friendly and helpful. Our rooms were clean and comfortable. Close to restaurants and convenience store (walking distance). Very nice breakfast included. Newer property, great value! Easy access to Miami by Uber/Lyft. Definitely recommend!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear valued guest, Thank you for taking the time for sharing your experience at the Best Western Plus Doral/Dolphin Mall. It is a pleasure reading you and your family enjoyed our breakfast offerings and that you loved your well-equipped room. I will definitely congratulate Stephanie & Pablo on their excellent customer service. We hope you are already planning another trip our way. Thanks again for your feedback! Best regards, Yeleynis De La Barca Assistant General Manager

"Bad Experience"

1
20/03/2018

In regards to the above title, this hotel is definitely not as advertised, it is in poor condition on the inside, the exterior looks are deceiving. This is definitely not a new hotel. The first room we were given did not have curtains, just a pull down blind and not one picture on the wall. It was devoid of any decor. The second room, was not a lot better, but did have curtains with a blackout blind and a few pictures on the wall, the carpet was badly stained in several areas.The bathroom had a door stop drilled into the tile in front of the tub, where one could have easily stepped on it exiting the shower. The bedding was clean and we do believe the cleaning staff did a good job considering what they had to work with. The pool area, while clean on the interlock surrounding the pool had cigarette butts and beer caps strewn in the grass. The pool chairs were in decent shape. All of this, while not acceptable, we could have tried to overlook, for a short stay of two nights. What is most disturbing, is the lack of security at this hotel. The pool gate to the parking lot was left open, not locked. The door to the hotel from the pool did have a lock which required a room key but was apparently broke as no key was needed, therefore making security from the pool area non existent. On our second night we received a knock on the door from a stranger, when I questioned him without opening the door, he left. A short time later, the front desk called asking if we had a third person in the room. The phone actually rang twice, the first time there was no one on the line. When we stressed that there was no one else other than us, they said they were looking after the situation. After several minutes and some thought we called back for more information and were told the situation had been taken care of, that the police had been called and all was good. No further details were given. In addition, the windows in this hotel open FULLY, in more than 40 years of travel I have never seen this, in this case it was to our benefit that we were on the 3rd floor. We as a senior couple did not sleep that night. We felt very vulnerable to the point of barricading our door with our luggage and chairs. We expressed our concerns again the next morning and no further information was given, that all was good. We feel we were not taken seriously. Had the hotel shared the full story with us, it would have been much easier to sleep that night. Pablo, at the front desk in the morning did his best to settle our nerves, without giving us any further information, but his effort was appreciated. Upon taking our concerns to the hotel and to Best Western customer service, we have been told that at no time did they see anyone at our door. We find this contradicting, as the front desk called to INQUIRE about a possible intruder at our door. The manager has responded with the same blurb that he puts on trip advisor when there is a complaint regarding his hotel. He did not address the specific concerns of safety. He would not return my calls. Best Western customer service called the hotel directly to no avail. I really feel that this hotel does not live up to its guarantee of a comfortable stay. Again, we really feel we should have been reimbursed for the last night of our stay as requested in our original correspondence. Best western customer service apparently has no sway on this situation which is disturbing to say the least. We have delayed putting this review on trip advisor as we had hoped this could be reconciled in a professional manner.

"Good transit hotel "

4
18/03/2018

We booked this hotel for 2 nights as a transit stop after we landed at Miami on route to Miami port to join a cruise ship. The hotel ticked most of our boxes, our room was spacious and adequate with everything we needed, breakfast was basic but nice, tea and coffee available all day and there is a nice pool area. There is no bar but there are a few nice places to eat and drink nearby and the owners advised us we could buy drinks from the local garage and drink them around the pool if we wished, we found a nice Italian restaurant Divieto less than 5 minutes walk away which was excellent.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Mike, Thank you for your choosing to stay with us! We are very excited to read your wonderful review and we thank you for taking the time to share your experience with us and our future guests. Please feel free to contact me directly and I will personally assist you with any future reservations. Sincerely, Yeleynis De La Barca Assistant General Manager

"Vacation"

5
14/03/2018

We were on our way to Miami for a cruise and had driven 12 hrs that day and 12hrs the previous day and were so tired when we arrived and they made it fast and friendly so we could get some much needed rest for our cruise the next day

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing our hotel for your recent stay in Miami! We are so delighted to read comments and we thank you for sharing them with us and our future guests. Please let me know if I can be of assistance for your next visit, I would love to personally take care of your reservation needs. We look forward to seeing you again soon! Best regards, Yeleynis De La Barca Assistant General Manager

"all what I asked for"

5
07/03/2018

It was for a one-night stop for weary travelers. We found a spacious room that fitted us 5 comfortably. The room was spotless. The bathroom had all the necessities and was comfortable. There was a bowl of fresh fruit waiting for us. We slept soundly as the room was very, very quiet despite the hotel having a busy night and full to capacity. Breakfast in the morning was simple but satisfying. The front desk personnel and the service people bent over backwards to satisfy our requests. Particular mentions goes to Pablo and Karyna in the front desk for their attentiveness and willingness to give best service.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Francisco, What an amazing review! Thank you so much for taking the time to share your feedback with us and our future guests. We pride ourselves in providing an outstanding customer experience for all our guests and I will make sure to congratulate Pablo and Karyna for making your stay even more enjoyable. Please feel free to contact me directly for future reservations and I will personally assist you. Best regards, Yeleynis De La Barca Assistant General Manager

"Great hotel, great location!"

5
03/03/2018

Stayed at the hotel for two nights. Our son had a medical school interview at FIU. The hotel is located approximately 10 minutes from the campus and 15 from the Dolphin Mall. Our room was very clean and comfortable. The staff was friendly and helpful. Enjoyed the free breakfast. Will definitely be back!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Irma, I would like to thank you for taking the time to tell us about your stay with us. We're very excited to hear your visit with us was great because we value your feedback at our property and are always interested in our guest's experience. We hope to see you and your family very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Quite, Comfortable, Convenient for the airport"

4
28/02/2018

We booked this hotel for an overnight stay before a morning flight from Miami International Airport. It also appeared to be convenient for any last minute shopping at Dolphin Mall. It turned out to be a little further away from the Mall than I thought, but as we had a rental car that wasn't a problem. On check-in we were upgraded to a "suite". The room was spacious and clean and we found the bed very comfortable. The room was quiet. On check-in we were handed a "one appetiser free" voucher for a nearby restaurant (a few minutes away on foot). Having had a quick look around the area we opted to eat at the Caffe Toraldo instead - informal, reasonably priced and what turned out to be an excellent meal. In the morning the breakfast was fine, but I didn't like the cheap plastic cutlery that was provided to eat it with. When we checked out it was just a matter of turning right onto NW 41st street and following it along to the car rental return.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear David, Thank you for choosing Best Western Plus Doral. We are delighted to read your wonderful feedback and excited to hear how much you enjoyed your stay with us. We would love to welcome you back very soon so please feel free to contact me directly for any future reservations and I will personally assist you. Best regards, Yeleynis De La Barca Assistant General Manager

"Memorial weekend"

4
20/02/2018

Nice budget friendly hotel, nice breakfast served and very central to go to the dolphin mall, we stayed here for the memorial weekend and everything was top, nice staff. what was outstanding was the bed very comfortable. we recommend to friends and family for sure.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing our hotel for your recent stay in Miami. We are delighted to read your wonderful comments and look forward to welcome you back very soon! Please feel free to contact me directly for any future reservations and I will personally assist you. Best regards, Yeleynis De La Barca Assistant General Manager

"decent +"

3
04/02/2018

comfortable room and bed. some wear and tear on furniture , but nothing serious. Staff very good . Pretty decent breakfast which changed somewhat one day to the next. Also used that area in the evening for some delivered food and wine and visiting with friends and staff was very accommodating. Had a late night flight on arrival , shuttle wasn't running , so ended up with a 30 dollar + taxi ride. Should have Uberred. Wouldn't hesitate to stay again, but would also consider other places

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for your recent stay at our hotel. We appreciate you taking your valuable time to share your feedback with our future guests. We love to hear the great comments on our staff as we pride ourselves in providing outstanding customer service. Please feel free to contact me directly for any future reservations and I will personally assist you. Best regards, Yeleynis De La Barca Assistant General Manager

"GOOD BUSINESS HOTEL WITH ISSUES"

4
03/02/2018

This hotel was selected because of its proximity to clients. The hotel is surrounded by a number of other hotels. restaurants and service stations. It is approximately 1/2 hour from Miami International Airport. There is ample parking and the exterior is very well kept. The front desk staff, with one exception, were quire helpful and friendly. The room was large, well appointed and clean. The bed was comfortable and the room was quiet. It had ample power outlets There were a few issues. Internet was very poor one of the three nights I stayed there. It has only a single elevator, so wait times could be quite long. The breakfast room was too small in relation to the number of guests, and they provided overflow seating that I was not aware of until the last day. For some reason, the temperature for the room was set by housekeeping in both my room and my associates at 61 degrees after they cleaned the rooms. I do not know why they would set it that low. Overall, I would stay here again, but there are a number of what appear to be good business hotels in the immediate vicinity of this hotel to choose from.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, It was a pleasure hosting you during your recent stay in Doral. We thank you for the gift of feedback and value your opinion. We cannot wait to welcome you back soon! Best regards, Yeleynis De La Barca Assistant General Manager

"Pity about the shuttle for an airport hotel"

3
13/01/2018

We booked this hotel on the basis of the advertised free airport shuttle and a reasonable cost compared to other hotels nearer the airport. Even checked by e mail times of shuttles and was told that in the evening they were hourly. We phoned after a long transatlantic flight and called at about 8.15 pm. We were told we would have to wait until 10 pm since the shuttle would be going off to the shopping mall at 9 pm instead of the airport. Hardly going to wait for that after about 20 hours travelling so ended up getting Uber for about $20. Nobody at hotel seemed very concerned since presumably it happens all the time despite it also being advertised on the WiFi code card they give you. Hotel and breakfast not bad overall but few would stay there unless it is advertised as an airport hotel with a shuttle. Probably better to spend a bit more and stay nearer the airport since the BW is not exactly cheap.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. Your feedback is very important to us and on behalf of our team I would like to apologize for any inconvenience that you may have experienced during your stay. Please feel free to reach out to me so we can further discuss the issue with our shuttle service. My email is [email protected] Best regards, Yeleynis De La Barca Assistant General Manager

"Non-functioning kitchenette"

1
10/01/2018

The burners on the stove would not warm up very quickly. In fact I doubted whether they would warm up at all. Dinner took an hour to warm up. The freezer/refrigerator would not stay in place and was pulled forward with each opening of the door. The freezer portion of the refrigerator was super small. It did not hold all that we brought and some of our groceries melted. The bottom shelf of the refrigerator was broken. The toilet barely flushed. The room was dark and cramped. The bed was worn out and I kept hearing sounds all night. The room provided a truly exasperating experience.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. We want you to know that your opinion is very important to us and we value your feedback. On behalf of our entire team we offer a sincere apology for the inconveniences you experienced during your stay. We only wish that you would've reported these issues to our front desk team to allow us to fix it and make it right. We will definitely follow up with our maintenance team to make sure those problems are fixed. We hope you decide to visit us again so we can have another opportunity to wow you with a superior customer experience. Best regards, Yeleynis de la Barca Assistant General Manager

"good experience"

4
09/01/2018

The room was large, the bathroom was small. Bed was comfortable, and service was nice enough. Nothing stellar about the place, but no complaints, either. It was neither new nor old. The room was clean. The elevator went down one morning, but it was working by the afternoon.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. Your opinion is very important to us and we value your feedback. Please feel free to contact me directly for your next visit and I will personally oversee your reservation. Warm regards, Yeleynis De La Barca Assistant General Manager

"It was AMAZING!"

5
08/01/2018

Everything was perfect. The staff was great. The service was excellent. The room was extremely nice. The hotel was well kept. Will come back here next trip. By far one of the best hotels I've stayed in.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are so excited to read your wonderful review! It was a pleasure to host you and on behalf of our entire staff we thank you for choosing to stay with us. Looking forward to your next visit! Best regards, Yeleynis de la Barca Assistant General Manager

"Good option with nice service"

4
08/01/2018

This is a good option to stay near the airport and some other interest places. The service is fine and the room is confortable an clean. The breakfast is timely served but starts at 7:00 am so if you want to take the first shuttle to the airport yo will not have breakfast

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, I would like to thank you for taking the time to tell us about your stay with us. We are pleased to hear your visit with us was pleasant because we value your feedback at our property and are always interested in our guest's experience. We hope to welcome you back very soon! Best regards, Yeleynis De La Barca Assistant General Manager

"The best part was the breakfast!"

4
03/01/2018

I stayed here for one night. It's a good place to stay if you have a flight the next day but if you want to stay longer and enjoy the South Beach or downtown area I really recommend staying nearer the tourist attractions as the traffic in Miami is absolutely terrible! I had a King Suite and the room was extremely large - almost comically so. It was probably the size of my apartment at home, so if you like spacious rooms, this is the place to stay! When I opened the door to the bathroom I was very surprised to see a Dole fruit cup on the floor! There was also a bit of trash still in the garbage bin. I have never ever found previous guests' garbage in a hotel room before, so the cleaning staff here need to be more thorough and check the room carefully for any leftover trash. I really enjoyed the breakfast. The eggs and bacon were delicious and perfectly cooked and there were plenty of pastries to choose from. The waffle machine was a big hit with guests! The juices were good too.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Yeleynis de la Barca Assistant General Manager

"Great place for families"

5
30/12/2017

This hotel is lovely. It is clean and convenient and the staff are incredible. The staff are the best asset! Well done Team. We've been staying here for years. Years of great leadership from the GM Manager Luis Ballon.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Mr. Knowles, We are so grateful to have you and your family stay with us every time you visit Miami. To us you are already family and we are very happy to make our hotel your home away from home. Thank you for your loyalty and we look forward to your next visit! Warm regards, Yeleynis de la Barca Assistant General Manager

"Ok hotel, not so great rooms."

2
29/12/2017

The hotel is in a decent location. Breakfast was ok. Staff was very polite. Rooms are old and smell of smoke. The AC is too close to the bed to be comfortable for use. The hallway smelled of marijuana.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, On behalf of our entire team here at Best Western Plus Doral we would like to offer you our sincere apologies for any inconvenience you may have experienced during your stay. We value your feedback and assure you we will take note of these incidents and get them fixed as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to contact me directly should you need further assistance at 305-463-7195 ext.602. Best regards, Yeleynis de la Barca Assistant General Manager

"Bad Experience"

1
29/12/2017

I slipped and fell in the bathtub. There is no grab bar and the bottom of the tub is slippery. Fortunately I was not hurt. Since I was very concerned about myself and others after me, I went to the front desk. There was total lack of response. All I got was a blank look. Since I was visiting family for Christmas, I chose not to take time to go further. They have a problem at this hotel, and I recommend never staying there. Maintenance is also lacking. The faucet was hard to turn at the sink and the entry door also was hard to open at times. Generally the decor is drab and out of date.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-463-7195 ext. 602. Best regards, Yeleynis de la Barca Assistant General Manager

"Great place to stay relaxed"

4
29/12/2017

Great neighborhood, complimentary breakfast and airport shuttle and shuttle to dolphin mall. good business center in the lobby, which is convenient and free of charge. Great for family vacation. every one is friendly and know what they expected to know.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Lorraine, We thank you for choosing us and taking your valuable time to leave us such a wonderful review! Please feel free to contact me directly for your next visit and I will personally oversee your reservation. We look forward to seeing you soon! Best regards, Yeleynis de la Barca Assistant General Manager

"Nice Hotel in a Nice Area"

4
24/12/2017

No complaints at this property. Staff was wonderful and the room meet, or exceeded, my expectations. I had a King Suite and the room was large with a comfortable sofa and a nice working desk with comfortable chair. Breakfast had many choices including different entrees each day. Will definitely stay at this property again.

"Good choice"

3
16/12/2017

Hotel is super clean, polite staff, easy access and helpful services within the area (restaurants, nail spa, gym) in a walking distance range. Advice: if you intend to have deliveries droped at the hotel, please make sure to validate that with front desk.

"Great stay"

5
10/12/2017

We stayed here for 1 night before a cruise and had a great experience! The staff was friendly, the rooms were clean, parking was easy, and breakfast was good. We'd stay here again. Only complaint is I wish there were more sweet foods for breakfast. Thanks for a great stay!!

"Hotel stay"

5
10/12/2017

Very enjoyable, great breakfast, very professional staff. Hotel is very easy to find and we had a very enjoyable stay. I would recommend this to my friends and family. Appears to be in a very safe area with apparent security. It would be even better if it were pet friendly.

"Environmentally unfriendly!"

3
10/12/2017

Hotel is ok, rooms spacious and clean, staff friendly. Pool looks nice although we didn't use it. Location good for shopping mall but not much else. However, breakfast is a buffet served with plastic plates and cutlery. All the waste, including food and plastics, just goes in to rubbish bags with no sorting or apparent recycling! I emailed to ask for their recycling policy and after 2 weeks and then chasing them they responded that someone called me to explain? but as they didn't have a phone number for me that was quite an achievement! Customer Service response is efficient but with no attention to what I've actually asked or said. Won't use them again unless they get green credentials.

"No service at breakfast"

2
09/12/2017

Hotel is on Dolphin Mall convenient for airport. Stayed 1 night. Room was fine, comfortable bed. Breakfast was buffet style but only disposable plates and plastic cutlery with a waste bin. No service at all.We have never experienced this before and do not wish to again. There was no bar or cafe/restaurant and it certainly wasn't cheap!

"Sometimes you get more than you pay for!"

5
06/12/2017

We recently stayed at the BW Plus Miami-Doral because we had a Miami airport flight the next day after finishing a Carnival cruise. We realized it was pretty far from the airport but were pleasantly surprised with the hotel! The hotel was nice & clean but it was the staff that really impressed us! They were wonderful. Our room was spacious and comfortable. The hotel has a shuttle to the airport AND a shuttle to the nearby outlet mall. The breakfast in the morning was great! They included little extras like apple, strawberry & blueberry toppings with whip cream for the waffles. They also had cream cheese & peanut butter for toast. We would definitely recommend this hotel if you're in the Miami/Dorsal area!

"2 night stay"

4
05/12/2017

Check in very quick. Room excellent, included a fridge, microwave, coffee maker, iron and ironing board. Bathroom had shampoo and body wash supplied. Courtesy mini bus to Airport and Dolphin Mall. Good breakfast provided, tea and coffee supplied all day. Lovely small pool area, but no towels supplied. Staff very friendly and knowledgeable of the local area, and best places to go. Miami Connections assist the hotel with a taxi service. Jose and his wife are excellent and very reliable to use for all travel requirements. Would definitely stay here again when in Miami.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are so pleased to read your wonderful review! Thank you for sharing your experience with us and our future guests. It was a pleasure hosting you and your family and we look forward to welcoming you back very soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Great Stay"

4
29/11/2017

was traveling on a busy weekend just before holiday & found this hotel to be Affordable, with a good breakfast, and nice staff. the rooms were everything expected and clean. I would stay here again as the location is good

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, It has been a great pleasure to host you and I am very pleased to know that we exceeded your expectations. Our staff takes great pride in providing excellent service and we are very glad to know you will stay with us again! Please do not hesitate to contact me directly for your future visit and I will personally oversee your reservation. Sincerely, Yeleynis De La Barca Front Desk Manager

"Great Stay"

4
27/11/2017

Stayed here for Thanksgiving weekend and the staff was very friendly. When I arrived I got a free upgrade. The breakfast was good and the rooms were clean. The airport and mall shuttles were very convenient.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, I am very happy to read that you enjoyed our property! Thank you for taking the time to share your experience with our future guests. Please visit us again soon and do not hesitate to contact me personally to oversee your reservation. Thanks for your review! Best regards, Yeleynis De La Barca Front Desk Manager

"Miami"

5
26/11/2017

Friendly helpful staff clean hotel very comfortable bed internet great bus to and from airport and the malls which was great for us as we where there for some Black Friday shopping would definitely stay again.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for your wonderful review! We strive to provide excellent customer service and we are very excited to share your feedback with our staff. Please come back and visit us again soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Good stay. "

4
21/11/2017

Had good stay here. Enjoy the free breakfast it has many good options and you get to make your own waffle. The only problem I had is when you turn on the bathroom light the vent system make really loud noise other wise the room was clean and very comfortable bed and pillows. Would definitely recommend this hotel.

"Poor breakfast "

3
21/11/2017

Should cater more for people who are vegetarian.I don't really eat much meat,should have more fruits to choose from.Would appreciate more labeling on the food choices.I usually get up early,I think breakfast should start at 6:30 instead of 7:00am.The gym is to small,equipment is old and outdated.Computer room needs working computers,please.

"Their shuttle needs improvement"

3
15/11/2017

This hotel shuttle service definitely needs vast improvement. Also my advice and recommendation for transport if you do not have a rented car, is to use UBER taxi service as they are very reasonable and extremely punctual. The regular taxis are way to expensive.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We thank you for taking the time to give us your feedback! Your business is very important to us and we value your opinion. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Good experience"

4
14/11/2017

Arrived here first two nights off flight from Ireland with hire car. Found it easy in torrential tropical downpour. Manny checked us in. Room was clean spacious and a comfy bed. Good air con and wifi. Breakfast was a bit limited but something for most tastes. Efficient and friendly staff at breakfast buffet and reception.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, I would like to thank you for taking the time to tell us about your stay with us. We are pleased to hear your visit with us was pleasant because we value your feedback at our property and are always interested in our guest's experience. We hope to see you and your family very soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Great"

5
12/11/2017

Everything great, certainly would be back. Very good breakfast and localization, staff. The rooms were good too, very spacious. It's close to good restaurants, supermarkets and shopping centers. Safe place to park, safe place to walk around.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We love reading such an excellent review! Thank you for choosing us and for taking the time to share your experience with our future guests. We would love to welcome you back soon! Best regards, Yeleynis de la Barca Front Office Manager

"Bedrooms size"

3
07/11/2017

The Bedrooms use european standard instead of american standard as usual in BestWestern Hotels. For two adults and two childreen it's quite small, if not the Hotel is very quite and the breakfast has every thing you need

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami! We appreciate your feedback and are pleased to hear you loved our breakfast! Hope to welcome you back very soon! Best regards, Yeleynis de la Barca Front Office Manager

"Excellent"

5
04/11/2017

Clean friendly hotel that was good value for money. Close to airport and Dolphin shopping mall. As a permanent wheelchair user I had absolutely no issues at this hotel. Friendly and professional staff.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are delighted to read your wonderful review! Thank you so much for choosing to stay with us. We look forward to your next stay! Best regards, Yeleynis de la Barca Front Office Manager

"Launchpad to the Everglades"

4
04/11/2017

Arrived at the hotel after flying into Fort Lauderdale, and chose it due to the location on the western edge of Miami, in readiness for a road trip. Friendly staff, comfortable room and a reasonably good sleep considering our lengthy journey. Pillows were a little bit lumpy for our liking but otherwise good. The complimentary breakfast was very good - tasty, hot and plentiful and set us up for the days events.

"Love this Hotel 5 Stars from Us."

5
02/11/2017

4 of our Family members stayed over night in this Hotel back in 2011. We are so excited to be coming back. We have already book our reservation & we spoke with Manny & Vivian on 2 different occasions. They were very helpful & kind. Our visit was fantastic in the past & we look forward to our stay in 2018. We are from Southern California & we felt so welcomed last time. The location was great & the Hotel was clean & comfy. Thank you again. Blessings to all & see you in 2018.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for giving us the gift of feedback! We strive to provide excellent customer service and we love to read this wonderful review. We cannot wait to welcome you and your family back to our hotel next year! Best regards, Yeleynis de la Barca Front Desk Manager

"One night stay"

5
02/11/2017

It was great for a one night stay. It is not Ploves to the airport as Expedia says. But they do have a shuttle to the airport in the morning every two hours. And a shuttle to the airport every one hour in the afternoon and evening hours. Great breakfast in the morning that starts at seven. In walking distance to many restaurants.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. We are delighted to know you enjoyed your stay and hope to welcome you back very soon! Best regards, Yeleynis De La Barca Front Desk Manager

""A nice, quiet hotel!""

4
30/10/2017

My husband & I stayed here for one night pre cruise in a standard room with 1 king bed. It was a very nice room, quiet and easy accessible to various restaurants near by. Prior to our trip to Miami, I searched on TA for hotels a little ways out from the airport so it would be quiet but still quick to get to the cruise port. We enjoyed the complimentary full breakfast the next morning prior to checkout. The front desk was very helpful with giving us a wake-up-call and making arrangements for a shuttle to take us to the cruise port the next day.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Carolina, Thank you for choosing Best Western Plus Doral for your recent stay in Miami! We are delighted to read your wonderful review and we look forward to welcome you back soon! Best regards, Yeleynis De La Barca Front Desk Manager

"great hotel"

4
27/10/2017

really nice hotel, nice safe area, not much to do in Doral but a nice break from Orlando. Nice idea of free transport to Dolphin mall and International mall { my favourite }, breakfast was lovely, lots of choice, hot n cold drinks, cereals, yogs, eggs, bacon, fresh fruit, pastries, waffles, bagels,rather busy at 9 am, never enough room in lobby but when the adjoining room was open there is more room, you need a second toaster, the queue for toast was crazy,really nice staff working in hotel, very friendly and pleasant,didnt know there was a trips brochure until near the end of our holiday, for the sake of future customers please make this folder available for us to read at our leisure in the reception area, nice cookies in the afternoon too, also lush coffee available all day, good restaurants around, especially AMAZING arepas right opp hotel, lush food.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Michael, We are so pleased to read your review. Your feedback is very important to us and we appreciate you taking the time to share your thoughts. We hope you come back to visit us soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Worst Service Ever!!"

1
16/10/2017

We rented the business room for a family reunion, the service was awful, very expensive for just a room (no service at all) we had to clean the room and at the end they charged us extra for the "cleaning" the carpet was dirty and smell bad from the beginning, PLEASE NEVER USE THIS HOTEL!!!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear George, We thank you for your choosing our hotel for your family reunion. We apologize for any misunderstanding there may have been. Our meeting room rental as agreed per contract does not include any additional services or the use of extra space in our public areas and that was agreed upon before signing the contract. Also the additional cleaning fee that you stated above was due to cake icing on the walls, carpet and additional trash left on our breakfast area. We also received a lot of complaints from other hotel guests due to the noise. The main contact person for this group was emailed directly with all the pictures that were taken after the event was over and we explained with more details the reasons for the additional cleaning fee. Once again we thank you for choosing Best Western Plus Doral! Best regards, Yeleynis de la Barca Front Desk Manager

"Not worth the money....."

2
13/10/2017

I was in Miami for 3 days and my preferred hotel was booked up. I decided to try Best Western because of the advertised shuttle service from airport and to both Dolphin and Miami International Airport. The shuttle service is poor and could be better organised. I waited at the airport for 1hr 45mins before I was picked up. I found out afterwards the shuttle runs to the airport every 2 hrs and from 4pm to 10pm every 1 hr. It does not matter what time is your flight u need to work with that schedule. I used uber when I checked out. The mall shuttles run at 9:30am, 11:30am, 3:30pm and pick up at 9pm. I was dropped off at the hotel from the airport at approx 3:20pm. I confirmed with both front desk and shuttle driver that the 3:30pm drop off to the mall was still on schedule and I was going to drop my bags to my room and return to catch the shuttle. However the shuttle still left me and I was told it was the last for the day and no he would not be able to drop me when he returned although the mall is 5-10mins away. After much back and forth with front desk, I asked for a manager and only then the hotel agreed to pay for a private taxi for me. I asked if there was a fixed schedule for both malls (eg. Which mall is drop off or picked up at first) and I was told it depends on whatever the driver decides so if u want to do both malls during the same day it is difficult to plan. Please note that it is a shared shuttle with the Baymont Inn hotel next door. One night the driver picked us up at Dolphin Mall and the shuttle barely had room for 1 more. We then went to Miami International to pick up and luckily there was nobody waiting. I am not sure where any other guests would have fit anyway. After 1 day of the shuttle I decided it was not worth it and used uber for the rest of my stay. I was given a room on 4th floor. The carpet in the corridor upon exiting the elevator had a damp, musky unpleasant smell. Thankfully the scent was not in the room but the carpet was very dirty. The room was poorly lit esp in the sitting area which made packing up my suitcase a bit challenging. There is no room safe to store valuables. The bathroom is small and the door opens against the shower/tub. You need to get into the bathroom and close the door to be able to get into the shower. Please note there is a metal door stopper on the floor in front the tub. I stepped on it painfully more than once. The bed was comfortable and there was a mini fridge and microwave available which was a plus. Towels were on the small side and extremely rough. There are signs posted that the hotel is currently under renovations so I hope it gets updated soon. Overall I would not stay here again.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-463-7195. Sincerely, Yeleynis de la Barca Front Desk Manager

"It could have been better"

3
09/09/2017

Good location, good breakfast, very nice staff Well equipped room (fridge and microwave) Rooms with carpet smell moldy, shower with little water leak and terrible internet in the rooms To be excellent they should change the carpets on the floors and bedroom, and greatly improve the signal from the internet in the rooms

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for staying with us! Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Yeleynis De La Barca Front Desk Manager

"SUPERBE"

5
07/09/2017

very nice hotel, breakfast is fabulous, the room is clean, the bed is confortable, the people that work is nice and help you, this hotel is near a MALL for shopping and near the International Airport; a lot of restaurants around this hotel; The internet in the room is perfect and easy to connect.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing to stay with us. On behalf of our entire staff we thank you for this Superb review. We are so happy that you enjoyed your stay and we hope to welcome you back very soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Monthly Trip"

4
07/09/2017

I have my family and friends stay here, when they visit from Trinidad Great central location, proximity from Miami airport and local shopping...dolphin mall, international mall, and attractions Hotel staff are wonderful and helpful Lots of local restaurants close by...walking distance

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager

"Best place to be !!"

4
06/09/2017

Came across this hotel when I wasn't getting through my regular hotel. But it was an extrememy pleasant surprise!! Neat and clean ambience greeted us, the rooms are all very well fixed. The hotel is like 5 mins to dolphin and international mall and the shuttle service from the hotel to airport and the malls makes it super convenient ! The hot breakfast included is amazing ! The highlight of the hotel though is the amazing and friendly staff, stayed there twice was thoroughly impressed. They are willing to share information, greet you politely always and always around to help ! Will be staying there all on from now !

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are so happy you found us and extremely thankful for this wonderful review. We strive to make all of our guests feel special and provide excellent customer service. We hope you come back to visit us again soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Exceeded my expectation"

5
05/09/2017

My decision to stay here was due to shuttle service offered, and I can say the shuttle from airport was on time .from and to dolphin was on time Staff was always pleasant ,and accommodating Pablo the front desk guy was so helpful. I travelled with my teenage daughter and adult son.And they both love the whole experience. And that a plus. So we definitely will return. I have also recommended this to my extended family and friends as the prefer stay. usually when we travelled my daughter observed we are usually tired after our return home.however she stated because we were transport in air condition comfort to and Fro.that was a blessing Best western I thank you

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, It was such a pleasure reading your review, thank you for taking the time to do so! We're extremely happy to read that you felt comfortable and satisfied with your accommodations and our staff. I'll be sure to commend the staff on a job well done, and look forward to welcoming you back soon! Sincerely, Yeleynis De La Barca Front Desk Manager

"Not what I expect from Best Western Brand"

2
04/09/2017

As a Platinum rewards member, I was very disappointed with this hotel. Appreciated the welcome gift nonetheless. I previously stayed at two best western hotels and they were absolutely lovely. The exterior and lobby looks modern; however the elevator is old and slow, the carpet on the 4th floor and in the room smelled old and mouldy. the room was not very inviting. Room cards worked for one day and had to get them replaced the second night. the breakfast seemed so mediocre but hey it was included in the price. location of the hotel is great, close to malls, pharmacy, fast food, TD Bank. i normally take pics of the hotels and rooma but this one was so disappointing i didnt even bother snapping pics. I would not stay here again when i go to Miami.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral. Your feedback is very important to us. We apologize for the condition of the room and rest assured that we are working hard to undergo a hotel renovation very soon. We hope you visit us again in the near future. Best regards, Yeleynis De La Barca Reservations Manager

"Best Western Plus Miami-Doral/Dolphin Mall, Miami"

3
31/08/2017

The stay was satisfactory. The staff was very friendly and polite. They showed positive interest to you as the guest. However I did not like the scent that we experienced on the third floor. It smelled very musky and moldy, this needs to be fixed. Overall we were satisfy with the service. I can see myself staying there again.

"Great place to stay in Miami"

5
25/08/2017

if you're planning to go to Miami to make some shopping and some city seeing, this hotel is a perfect place... the parking is free, it's well located (near two malls and other interesting shopping sites- Dolphin mall and international mall)... arriving to any place in miami from here takes max 20-30 minutos in rush hours.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for taking the time to leave us such a great review and most importantly to share it with the world. We are delighted to know you found our hotel to be so conveniently located and we cannot wait to welcome you back soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Best experience ever"

5
24/08/2017

Can't wait to go back. Easy check in, fast. My 10 mo th old son was exhausted and HOT from the 14 hour car ride and broke out with a fever and just wanted to get him in the room, changed and medicine so he could sleep!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing the Best Western Plus Doral for your recent stay. We are so happy to know you enjoyed your stay and we also share your excitement to welcome you back very soon! Best regards, Yeleynis De La Barca Front Desk Manager

"My trip"

5
22/08/2017

This trip was absolutely amazing first the shuttle service was prompt. The breakfast was really tasty. The rooms were amazingly clean on a daily basis. The staff was very helpful and nice. Our overall trip was peaceful and relaxing

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, We are so excited to read such a wonderful review. We strive to make each and every one of our guests feel as relaxing and peaceful as you did. Thank you for sharing your experience. We look forward to welcome you back soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Very well located"

4
21/08/2017

The hotel is very near the dolphin mall, international mall, has a walmart very close and lots of eating options. Rooms are clean and very spacious! Service is very nice. However, From the breakfast I expected a bit more. Limited amount of fruit and/or healthy options. The dinning space is a bit small so in the mornings when is rush hour is tough to find a table. The 24/7 coffee and tea service is amazing.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus for your recent stay in Miami. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Great Stay"

4
21/08/2017

I enjoyed my stay at Best Western Plus. Pablo at reception was always warm and friendly along with the other staff members but Pablo stood out. The breakfast was really good! The rooms are outdated and do require better lightning but my overall experience was great. Good Value for money!

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, On behalf of our entire staff we would like to thank you for staying with us! We are so happy to read your wonderful review and rest assured that we are working hard to make some renovations in our guestrooms. We hope to welcome you back soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Great Location Satisfactory for the Price"

4
20/08/2017

Stayed on way to the Keys. Reasonable priced hotel. Seems to accomodate travelers to airport Staff Friendly Great breakfast Room comfortable. Traditional for Best West. Not sure what made it a Plus. Would recommend for convenience.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for your recent stay with us. We are delighted to know you enjoyed your stay and hope to welcome you back very soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Great Overnight Stay"

4
16/08/2017

Check-in was quick and easy, room was nice, spacious, clean. Just one night stay but would return. They have a strict package policy which i learnt of late (i figured all Best West's had the same policy) which caused a bit of inconvenience. Breakfast was great, waffles with topping and whipcream/ chocolate syrup, with BW engarved in the waffle :), yogurts, juices, fruit. egges, sausages, bagels, bread, etc. Very nice comfortable stay. Friendly team, warm and accommodating team as if they were happy to see us :). Front Office Manage Yenely was great.

"Very good hotel!"

5
13/08/2017

The front desk check in staff is amazing and professional specially Pablo! He goes above and beyond to really make you feel welcome, he ask you right away if you would like a bottle of water or if you are happy with your room and enjoying your stay. He welcome's you as soon as you arrive the hotel and even when you are already checked in he greats you with a smile. My wife and I travel a lot and we have never meet a person like him that truly loves what he does and is very professional. He is a very classy young man. We see him owning his own hotel one day. As I sit in the front lobby lounge writing this review hearing the front desk staff checking out guess they are so polite and kind, saying to guess as they check out thank you for staying with us and have a wonderful day. Well I see the staff is super amazing. VERY IMPRESSED WITH THIS HOTEL AND SPECIALLY THE LEVEL OF SERVICE!

"Excellent experience"

5
09/08/2017

We loved our stay at this hotel. The staff were very helpful and attentive. We had no problem with the orders received. I would like to pay special compliments to the employees Pablo, Maritza and Maya and the other collaborators. The hotel was undergoing minor renovations such as painting the premises, but it did not disturb at all the days we spent there. I saw that the hotel cares enough about the well-being of the guests, always looking for the best way to provide comfort and security. Highly recommend.

"Good Clean quiet hotel near Miami Intl Airport"

4
05/08/2017

We wanted accomodation close to Airport but in a quiet area and this hotel fits the bill... Staff at booking in and generally thru our stay were polite and courteous overtime we met them... We don't speak Spanish so conversation was limited with some staff, but that is not a fault on their part by any means... The room was quiet and huge... We had a king size room that was well equipped with a large comfortable bed and pillows, as it also had coffee making and a fridge which is ideal for travellers... It also had free parking outside the hotel which was convenient as we were driving... Breakfast was quite good overall with fruit, yoghurt, bagels and fresh made waffles as well as several hot dishes daily... It also had a pool for guests altho we never stayed long enough to use it.. While we did not use it , they also had a shuttle service from the Airport to hotel return... Overall, it was a good place to stay and close to the Miami International Airport. We recommend it as a place to stay as it was a clean quiet hotel that met our needs and would stay again.

"Hotel Review"

3
04/08/2017

Enjoy stay, staff was friendly and courteous.Breakfast. Several amenities available like free-wifi, laundry services.Shuttle services ends at 10pm and this should be extended to a later time. Good for weekend trip for business or pleasure located near International and Dolphin mall with free shuttle.

"Good location near Dolphin mall"

4
03/08/2017

If you are looking for a hotel to stay close to Dolphin and international Mall , you get value for Money at Best western . Can go to the airport easily. Staff is courteous and willing to help . Hotel has an average breakfast

"EXCELLENT"

5
29/07/2017

Excellent stay! I Loved the location and how close everything was together. I would definitely stay here again, I loved my stay and I thank the whole staff for making sure it was a success. Can't wait to go back again.

"I liked a lot"

5
29/07/2017

It was good and I am sure that you will not regret it, near the hotel has one good supermarket and some blocks away Wal-Mart and Publix, also there is a KFC and Taco Bell near, banks, college, gas station, CVS and shuttle direct to Dolphin Mall, everything you need.

"EXCELLENT STAY !!"

5
27/07/2017

We had such a wonderful time at this hotel and cannot wait to be back!! The front desk is very helpful and the breakfast is great, conveniently located close to the malls. I will recommend this hotel to all my friend and family.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami! Your feedback is very important to us and we are delighted to know you loved our property. We look forward to welcome you back soon! Best regards, Yeleynis De La Barca Front Desk Manager

"Great experience"

5
23/07/2017

Great hotel with a wonderful staff that will assist you in any way they can assist. Located within walking distance to various types of restaurants, including Polla Tropical which I highly recommend if you've never been to it.

Luis B, Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
Dear guest, Thank you for choosing Best Western Plus Doral for your recent stay in Miami. We take pride in our customer service and are delighted to read your wonderful feedback. We look forward to your next stay with us! Best regards, Yeleynis De La Barca Front Desk Manager

"Best Western Plus Miami-Doral/Dolphin Mall"

4
22/07/2017

Our stay was very pleasant. Very nice and kind employees. They were very humble, helpful and gave us information on our answers. Breakfast was also really good, there was a variety of breakfast items, so you could choose for yourself what you want and didn't want. There was also coffee and warm water available during the whole day, which was a very good thing. Shuttle to the dolphin mall and Miami International mall was also available, which was very good organized.

"Nice stay at Doral City"

4
17/07/2017

Stayed in this hotel for my niece's wedding in Doral City. Nice Hotel. Pretty helpful staff. Closed to everything. Nice restaurants and very good driving ways to everywhere in the Miami area. We specially recommend "Patagonia Hahuen", argentinian eaterie: nice food at very affordable price.

"Decent hotel with nice accommodations."

3
14/07/2017

This hotel is a nice Best Western Plus. The staff are very nice. The room was very neat and clean. The entire hotel is a nice place. Nothing fancy, but nice. The breakfast was decent and enjoyable. The only issue I have with ALL Best Western Hotels is the water pressure in the showers. It is way too low and annoying when taking a shower. No one wants a drizzle of rain in the shower. Most people like a heavy flow of water they can adjust so they can rinse off quickly and easily. The water pressure is the only really bad thing about the Best Western hotels.

"College orientation trip"

5
12/07/2017

We were very pleased with the service and friendliness of the staff at this hotel. The room was very clean and the bed was very comfortable. We highly recommend it and will definitely stay here in the future.

"Loved it!"

5
06/07/2017

The room was nice and clean. Comfortable for family of 4. The staff is approachable, helpful and friendly. Breakfast was hot and the staff kept the breakfast area clean and food was plentiful at all times during breakfast. It's nice to find a great hotel with free parking in Miami!

Luis B, General Manager at Best Western Plus Miami-Doral/Dolphin Mall, responded to this review
It was such a pleasure reading your review, thank you for taking the time to do so! We're extremely happy to read that you felt comfortable and satisfied with your room accommodations, breakfast and our staff. I'll be sure to commend the staff on a job well done, and look forward to welcoming you back soon! Sincerely,

"Good quality for a reasonable price"

4
05/07/2017

Nice hotel for a reasonable price. We stayed here for a couple of nights to explore the Everglades and have a trip to the Dolphin mall. It's located in an industrial zone so nothing to see in the close neighborhood and you need a car for basically everything. Breakfast is very basic, not much fresh food, everything pre packed and plastic cutlery. Nice swimming pool. Rooms are comfortable with everything you need. Service was good. Would stay here again for the same kind of trip.

"Everglades and miami"

5
04/07/2017

Great hotel. You can always count on best western. This is in an upscale area near great restaurants etc. Business hotel with breakfast included. Eggs sausage etc. Pancakes the works. Service great. Clean. They're always consistent.

"great place"

5
30/06/2017

the hotel was great near everything i needed and the staff was great when i needed directions the help out with them the food was good a very good verity and was hot. Thre room was clean and made every day

"Most Comfortable & Affordable Stay near Miami Int. Airport"

5
24/06/2017

This is our "go-to" spot whenever we come to visit family in Miami. Bed is really comfortable and breafast included is very generous. Staff are so sweet and accomodating. Great location too, close to the mall, grocery, dining, airport, highways etc... Best Western Plus Doral is one of my all time favorite hotels!!

"Business travel to Miami"

5
16/06/2017

It was a very pleasant stay, the hotel staff was always hamable and willing to help. The facilities are quite comfortable and the internet service good. The area where it is quite adequate and the shopping areas quite close by car.

"Vacationes"

5
14/06/2017

Very good experience and location breakfast fabulous excellent staff and friendly, quiet room to sleep everybody was sheer full, all of them when the extra mile for us, Pablo at 2am was so pleasant, we had a very early check out

"GOOD HOTEL"

3
13/06/2017

Satisfied with the hotel and the service. Good room for family. Excellent shuttle service to Dolphin Mall and to the airport. Good breakfast. Near to Dolphin Mall. Restaurants, bars, drugstore near the hotel.

"Comfort at its Best!"

5
09/06/2017

I have stayed at other hotels before in Miami for both business and vacation but by far this trip was one of the most enjoyable experience both my mom and I have had!!! (When your mom raves about the standard and service of a place then you know its the best!) The setting and colour scheme makes you feel relaxed and comfortable. The ambiance is not only created in decor but by the natural warm, friendly and helpful attitude of the staff. It was beyond just being cordial as you felt a sense of genuity in their smile and approach to their duties and comfort of their guests.

"Good hotel at a good price "

4
07/06/2017

Good place to stay and hand to everything we needed. Shuttle to the malls and airport. Filling breakfast all included in the price. Staff very helpful and friendly. 24 hour desk and coffee. Worth the visit.

"Optimist"

4
06/06/2017

The staff was great! The hotel very clean, very easy to find, I would definitely recommend the best western plus. It is definitely an up grade, from the old best western hotels that I remember.Keep up the great work.

"A lot better than expected"

5
04/06/2017

My wife and I spent five days at the BW Plus Dora. The room was large and clean ( king bed with pullout couch), staff was super helpful especially José the shuttle driver. I had packages delivered to the hotel before I arrived without any issues or added cost. The free breakfast was more than sufficient, and there was always more than enough. There is a free shuttle to and from the airport just call from the airport and tell them where you are, I had a 45 min wait, as the hotel is about 30 mins from the airport. The shuttle goes to Dolphin and International Mall at 9:30am, 11:30am, 3:30pm and final pick at 9pm.

"Loved this place!"

4
27/05/2017

We were here for 5 days and we really, really loved it! We were able to do our laundry, there were wonderful places nearby and it had a great breakfast and wonderful service staff! We couldn't say anything bad about our visit and if we ever come back to Miami, we will stay there! Awesome! Thank you to every single staff member!!!

"Pretty good"

5
25/05/2017

Everything was really good, the parking, wifi connection, breakfast, staff attentions, etc... I really recommend this hotel for any type of activity you can have, since family, business meetings or just to relax yourself.

"Wonderful location and good value"

4
19/05/2017

The airport shuttle, Mall shuttle and included breakfast makes this a great choice. There are restaurants within walking distance and it's a quiet location. Staff is friendly and helpful, clean comfortable rooms.

"Good Hotel"

4
15/05/2017

Good hotel in a great location. Rooms are good size, staff provided excellent service and were very courteous. Also, a good breakfast was available with plenty of seating. . Easy access to Malls. Several dining options close by as well as a supermarket.

"Home Shopping Trip"

5
11/05/2017

Excellent location to malls and the shippers I needed to use very clean and good food just around the corner. Price for my stay was extremely good and was able to go out walking close by to some smaller places quite safely.

"MIami Heat !"

5
05/05/2017

Far from downtown for for value was great and use Uber. Best breakfast , very nice front desk . Free shuttle to Dolphin Mall. Overall nice hotel . Had shuttle to pier with Jose , that was enjoyable, not free but good value . Gets u there on time knows all the

"Miami vacation"

4
05/05/2017

Had a very nice stay friendly and helpful staff if ever in miami again will stay at this hotel. Bed was very comfortable. Room was very clean. Overall I enjoyed my time it's nice to find a hotel with free parking in a nice part of miami.

"Good value"

4
21/04/2017

Convienient hotel with nice pool area, good internet connection and healthy chioces at breakfast.The hotel has also a good location in the Dolphin area, with easy access to the airport as weell as the big shopping malls in Dolphin.

"Still a Best Western "

3
16/04/2017

Not sure what the purpose of the plus is. It's basically a Comfort Inn with the same old beds and bed spreads. First room I was given smelled like an ashtray and I had to switch rooms. New room was good until someone checked in above me and started smoking. My nose was stuffed up the entire week.

"I recomend"

4
11/04/2017

Everything is good, room, breakfast, cleaner room, atenction staff and security local. I stay there with my family we liked and propability will come back soon. The price is good with breakfast and parking. We recommend.

"Very nice and clean!"

5
10/04/2017

We stayed for threee nights at this hotel after a cruise and we're quite happy with Best Western Plus Doral! Very friendly staff and very helpful. Highly recommended and will definitely stay here again.

"Nice place"

5
07/04/2017

Was my second time in this hotel. Both times were very nice. The localization is very good. Many good restaurants and shoppings, near from the hotel. The breakfast is good. The TV do not have many channel options.

"Nice, quiet hotel."

5
03/04/2017

We like the hotel. Check in and check out was easy, the room consisted of 1 King size bed, bath tub and shower. Room came with a microwave, fridge, coffee machine and sink. We stayed at the hotel for 4 nights as we were staying for Ultra Music Festival and we wanted something cheap. Simple hotel, comfortable and gets the job done, we really enjoyed the breakfast, this consisted of eggs or omelettes, sausages or meat patty, bread, muffins, bagels, waffles (you can make your own waffles with the maker), cereal, yoghurt, granola, apples and bananas. You can also have juice, water, tea and coffee. Breakfast is a small area, but we always found somewhere to sit and we really enjoyed it, it started our day off right. Close by is a Wendys, Chick-Fil-A, a few gas stations, CVS, places for you to get the simple stuff. One thing i will say is that we got a cab from the airport which cost us $40 however on the way back we got an uber and it was around $13 so I would definitely recommend doing that instead! I would come back here if we needed somewhere to stay for a short break.

"Exceeded Expectations"

5
03/04/2017

Coming through Miami with a very large group of family and friends a few nights before our cruise, took a lot of planning and leg work. Having researched many hotels in the Miami area this one seemed to be the best bang for our buck, as the prices of hotels in Miami during spring break seem to by sky high!! Overall I am super impressed with the staff and accommodations. Having a group of 50+ staying under one roof can be difficult (as I have worked front desk at a hotel before, it can be challenging) and they made it effortless. Veronica is a pure delight and we can't thank you enough for going above and beyond.

"Good Value for money"

4
31/10/2016

The hotel is centrally located in the Miami, Doral Area, about 1/2 hr from the airport and is very close to Dolphin Mall and International Mall. There are also small stripe malls within walking distance that included restaurants. The rooms are clean and well appointed with a small fridge and microwave oven and includes free wifi My reservation was freely upgraded to a mini suite, which included a small sitting area with a couch that was a fold out bed. The staff were very helpful and friendly. While the breakfast was very good, there isn't much variation from day to day. Highly recommended for value for money and if you are interested in shopping.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Morning, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Stinky carpets and curtains "

2
27/10/2016

The receptionist(Alex) at the check in was the best thing about our stay in this hotel. Nice and helpful. The elevator beeps at each floor even if nobody gets off. The gym is small and sad, half of the equipment is not working. The bedding was OK. The breakfast was nice and tasty but the overall wet, moldy smell in the hotel was just too much for me.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Morning, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-463-7195. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"A very good hotel"

5
24/10/2016

Great location, near the airport, shopping malls like the Dolphin Mall and International Mall, Best Buy, pharmacies, restaurants, bars etc .., the service at reception was excellent, especially the Staf May, that gave us all the necessary support and He helped with some questions about Miami and also about the hotel. Breakfast very good breakfast, clean and quiet rooms, this was the third time that we have stayed at the hotel and certainly return to staying there when I back to Miami.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Nice and economical hotel"

4
23/10/2016

Stayed at best Western plus with my wife for a few days. If u are more about shopping than enjoying the amenities and ambience of a hotel, then this is the hotel for you. It's extremely affordable and more than value for money. Free wifi, free shuttle to and from malls and free shuttle to the airport. Breakfast is included and it was reasonably good.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Evening, We appreciate you taking the time to inform us about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195.

"Great location"

5
18/10/2016

Clean, great customer service, located close to Dolphin mall. Full breakfast. Free wifi. Gym. Pool. Many restaurants within walking distance. Complimentary cookies for snacks in the afternoon. I highly recommend it.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Evening, We appreciate you taking the time to inform us about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Good shopping location"

5
06/10/2016

This is a wonderful hotel for tourists who plan to go shopping. Dolphin Mall, Miami International Mall and Walmart are just 10 minutes way. The Hotel provides free shuttle service for the malls but not for Walmart. The Miami International airport is about 20 minutes away. Restaurants and a shopping plaza are walking distance from the Hotel. The hotel itself is very nice and clean. The staff friendly and very helpful. They also provide free shuttle service to the airport, just book in advance.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Morning, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"rude receptionists"

3
26/09/2016

receptionists could be more kind, especially those working in the hotel longer are quite rude. The upstarts receptionists are much more pleasant. could have safe in rooms . cleaning of carpets could be better.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Natalia Palmeira, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would appreciate feed back on the specific employees you have encountered, to assist us in further training. If I you could please contact me directly at 305-463-7195. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Good location for the Everglades"

4
25/09/2016

We chose this hotel because we were going to vist the Everglades (about 1/2 hour drive to the Everglades). The hotel was ok, standard was good and room was spacoius. There is a pool at the back (which was quite cold because it's in the back in the shade). Breakfast was ok. Parking was good. Had some vending machines and a guest laundry. Some fast food places, a CVS and a restaurant within walking distance. Only negative thing is that our hallway really smelled like smoke most of the time. They should really put all of the smokers in the same hallway because the smell was terrible.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Evening, Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We will make sure to place you on a different floor. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Good hotel not expensive, not cheap..."

3
22/09/2016

This was our second visit to this hotel, the first one maybe 10 or 15 years ago. We hadn't returned because the hotel was deplorable the first time we visited it.The lobby looks very similar to what I remember, but with new furniture and clean. They have the same guest PC room, and even though they're not the same PC, they're not working properly. The elevator is slow. The AC was good. Breakfast was very good. As most people, I spent 12 to 14 hours a day on the street looking and visiting, but when I return to my room I expect to find a TV working in perfect shape, for whenever I decide to use it. If TV is important to you, don't choose this hotel. From day one the TV showed 20 channels (more or less) basically american sports, and the contrast in the picture was extremely dark, I couldn't see the images. I complained thru the phone with front desk, I complained in person in front desk, I was told the technician, wouldn't be there until the next day. Eventually (not the next day or the next one) the technician came and said, that the TV had to be changed. Two more days, no change, went to the front desk again, the person at the desk told me the tv was operating the "same" in all rooms, because the hotel decided that it was giving the proper service to the clientele. The tv service was interrupted during at least 12 hours one day, the hotel didn't say a word; that shows (from my point of view, to which I'm entitled since I paid for the service complete, not partially) little appreciation for patronage. The cleaning and cafeteria staff were courteous and accomodating. The front desk was courteous but cold. Plenty of space for parking. Close to Dolphin's. I don't think we are coming back.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-463-7195. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Nice Hotel"

5
13/09/2016

We stayed at this hotel because it is close to banks, shops, and restaurants. I had previously stayed at another hotel close by, and I prefer this hotel. The room was nicer and had a microwave and fridge. The employees were very nice. The breakfast was good. The only snafu was I had booked a kitchenette, which I didn't get. But I did receive a refund, and the front desk staff was very apologetic. I will definitely stay here next time.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, Thank you for informing us about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager

"Excellent Customer service and amenities "

5
05/09/2016

My wife and I chose this hotel based on the price, amenities and customer reviews. We were not disappointed. From the airport pick up, check-in up to our checkout a week later everything was great. The staff at Best Western plus Miami Doral was very professional and courteous. They were readily available to offer answers and suggestions to any questions we had. They were able to recommend a rental car company at a special discount for my wife and I which came in handy. The complimentary breakfast was very satisfactory. Overall i would recommend this location to anyone without hesitation.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Dear J R, Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Very Nice Hotel and Staff"

5
18/08/2016

Staff on duty were very commendable, very helpful, and friendly. Rooms were clean. shuttle service was great and punctual. You just need to be familiar with the runs to the airports as it is on a two hour run. Breakfast was a great spread both days.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Great value"

4
06/08/2016

Booked a night, checked in late, left for the airport early in the free shuttle with a sack breakfast in hand, which was supplied by the Best Western, free parking, and picked up by the free shuttle when we returned. Are you kidding me, not to mention the room was clean and spacious! We will stay here the next time we fly out of Miami.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager

"Great welcome, good stay!"

4
27/07/2016

About 15 minutes from MIA this Best Western is perfect as a port of entry or exit from Florida. Best front desk personnel: professional, courteous and very efficient. They have a free bus shuttle to and from the airport, good breakfast and nice rooms.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, Thank you for taking the time to inform us on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Wonderful and convenient"

4
06/07/2016

This hotel is clean with very polite and helpful staff, even if some don't seems to speak English well (if at all). The rooms were kept clean even though the staff kept not leaving the correct number of rags and towels to accommodate the number of persons in the room. Their shuttle to the Dolphin and International malls is convenient but could be improved since it's shared with the nearby Baymont Hotel which caused a conflict some nights with the vehicle not able to accommodate everyone. The breakfast offered is very good and has a little of everything that could suit a wide variety of persons.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Morning, We appreciate you taking the time to inform us about your stay with us. We are so pleased to hear you had a pleasant stay at our hotel. We hope to see you soon return. Thank You.

"Very Convenient in Doral!"

5
04/07/2016

Hotel located in an area which is very convenient to local industries, restaurants and other businesses in Doral. Walking distance to restaurants and within 2 mins from supermarket. 5 miles from Cement plant (where I was working) which made it very helpful after a long hot day.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Morning, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. We appreciate your loyalty to our brand. Sincerely, Veronica Cardenas Assistant General Manager BEST WESTERN Plus Miami-Doral/Dolphin Mall

"Enjoyable and Relaxing stay."

4
02/07/2016

Pros: For the price you can't get better. Ideally located close to Dophin mall and Intl mall the place is clean homey and friendly. There are several quality eating places a couple hundred feet away and a small shopping complex across the highway. The only issue really was pickup shuttle at airport that never showed up. After an hour and a half wait and 3 calls to hotel they told us to take a taxi and the reimbursed us for the trip. Breakfast was sufficient and excellent housekeeping with new sheets and towels everyday. over all it was relaxing and perfect for a getaway if one is interested in being close to shopping. If its the beach or downtown try somewhere on the beach as taxis are quite expensive and unless you know Spanish Uber is a little difficult. Con: Airport shuttle to hotel never came and was usually late from mall pickup. Although the staff at hotel were exceptional, the shuttle drivers need to be a little more pleasant.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Morning, We appreciate you taking the time to inform us about your stay, we would like to apologize about the long wait at the Airport, we do understand your frustrations. We are pleased to see that our front desk staff and housekeepers were able to brighten up your stay. We hope to see you soon return. Thank You, Veronica Cardenas

"great stay"

5
27/06/2016

this hotel is perfect for a quick stop over. Facilities are great and staff most helpful. Breakfast was plentiful and hot. Small pool but does the job. Short trip into Miami but saved a good amount of cash being just out of it.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, We appreciate you taking the time to inform us about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank You, Veronica Cardenas

"Great, close to the outlets"

4
26/06/2016

Very functional hotel, close to th7e airport and to the outlet malls (Dolphin and Miami International). Staff is very nice and easy going. It has all basic facilities, the buffet breakfast is reduced in options, but that makes sense as the hotel is just medium size, although breakfast is delicious.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, We appreciate you taking the time to inform us about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank You, Veronica Cardenas

"FL trip"

5
23/06/2016

The person who checked us in was exceptionally friendly and helpful. He gave us two excellent recommendations for restaurants plus for an ice cream place close by. The room was up to Best Western very good standards.

Veronica C, Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good Afternoon, We appreciate you taking the time to inform us about your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank You, Veronica Cardenas

"Clean and Reasonably Priced"

5
14/06/2016

The hotel was very clean and would definitely stay again. The only thing they could improve is bed quality. The bed was not bad, but not great either. They also had a high quality continental breakfast.

Gisell T, Front Office Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Much better than what the rest of my business party had at a different hotel"

5
29/05/2016

I had made reservations at this hotel prior to knowing that my company had made reservations at another major hotel chain for all 11 of us for 10 days. I was glad they let me keep this one. They didn't have the free breakfast (not even continental). The rooms were about the same though. No one was happy with the other hotel they were at. All the staff was very friendly and helpful, I even received a phone call from the front desk after being in my room for about 15 minutes wanting to know if the room was satisfactory. Good location. The only complaint I have is that the elevator was very slow. I had my own transportation and didn't use the shuttle.

Gisell T, Front Office Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Dear Jeff, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"No refund on taxi!!"

1
22/05/2016

My family and I usually stay here as my daughter has medical appointments in Miami. This time though my hubby didn't go with us so I had to wait on the shuttle and I called several times while at the airport and none came. I had to pay a taxi $40 after waiting 2 hrs with my toddler and when I told the manager I was not refunded!!!! I saw many other guests were . I will be using them again in Aug 2016 since I had already booked it , will see if the service has been upgraded

Gisell T, Front Office Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good morning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 20% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 305-463-7195. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Could be better"

3
21/05/2016

It is a clean hotel. The staff is helpful. The opportunity to improve is the room air conditioner. The relation price offer is ok. Around the hotel are restaurants as Venezuelan Food, Sushi, Pizza, etc. near Shopping Malls. Near the Airport. There is a transport to the shopping malls.

Gisell T, Front Office Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good morning, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Very Nice Stay"

5
18/05/2016

This was a perfect stop near the Turnpike, with relatively easy access to get in and out in this high traffic area. The room was modern and clean; the staff pleasant and helpful; and the included breakfast was exceptional for this level of accommodation.

Gisell T, Front Office Manager at BEST WESTERN Plus Miami-Doral/Dolphin Mall, responded to this review
Good morning, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Awesome!!"

5
17/05/2016

I went to this hotel for my honeymoon and they made it that more enjoyable!! The front desk concierge was nice!! They gave us a free upgrade on our room due to the occasion!! Free shuttle service to the local mall and they made sure our stay was as comfortable as possible!!

Gisell T, Front Office Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Nice hotel"

4
08/05/2016

Had a very nice stay. Problems getting checked out, due to bookings of other people which seem to take quite a while to get sorted. We had to state we need to leave as we were going on cruise or other wise we could have been there for another half hour

Gisell T, Director of Sales at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize about the delay you may have had. We hope you will come back and see us again soon for an improved experience. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Adriana Martinez Sales Coordinator BEST WESTERN PLUS Miami Airport West Inn & Suites

"BW+ MIA"

5
06/05/2016

Clean, well located facility, excellent staff especially helpful front desk. Functional breakfast in uncrowded area, can eat outdoors. Clean, well lighted parking. Secure all indoors room access a plus.

Gisell T, Director of Sales at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Leon Maarleveld, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Adriana Martinez Sales Coordinator BEST WESTERN PLUS Miami Airport West Inn & Suites

"Pre cruise booking"

4
30/04/2016

Very good hotel with helpful staff and great Italian American restaurant nearby, suggested by staff. Also great driver in van to cruise ship terminal. Pity that airport pickup didn't happen, had to take taxi and were reimbursed.

Gisell T, Front Office Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Great location. Great Staff"

5
30/04/2016

From the pick up to the delivery back at the airport we were well looked after. Our room was fantastic and special thanks to Alex who went out of his way to organize our transport to the Dolphin Mall. Also liked the very early breakfast provision. We'll be back.

Gisell T, Front Office Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"It is what it is!"

4
28/04/2016

This is a typical Best Western (not sure about the PLUS?). It's the typical travelling salesman's place, good a/c, dry, safe, predictable, reasonable wifi, usual crappy breakfast, medium price for the location etc etc. This sounds bad, but it's not, most of those things are good when you take into account that the hotel will most likely feature in your travel plans as a pre or post flight haven linking to another part of your journey. The main problem is that it isn't close to any decent restaurants. We were directed towards a restaurant and after a somewhat winding little walk, about half a mile away, we found a decent Italian place. But that is an issue if you don't want to eat fast food. The hotel is fine, there is a pool (which looked nice form a distance), there is a little sitting area and it wo Ulf be OK to spend some time there while waiting for the next stage of your travels. Overall not at all bad and given the location a fair price. Bear in mind that it is a 20-30 minute journey to/from the airport.

Gisell T, Front Office Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Consider this location "

4
24/04/2016

This is a great location to stay at. 5 minutes from malls, and restaurants. The rooms are clean and bigger than your average size. Hot breakfast is one of the best we have had when we travel to Miami. Omelettes, bacon, waffles, potatoes, hard boiled eggs and then your typical continental items as well. The only negative review i have to mention is that parking is very limited and we had to park next door at its connected neighboring hotel. Other than that, i will be coming back next time we are in town to stay.

Gisell T, Front Office Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"steve's review"

3
17/04/2016

I found the outside of the hotel kept up nicely and clean.The lobby area was clean an well taken care of . We where able to check in early because they had my room ready which was a great help to me. The front desk staff where friendly and very helpful , they answered all my questions and where helpful in recommending different places to eat. My room was clean an very comfortable and had everything my wife an I needed. The only one negative I could say about the hotel was the shuttle service we had to wait 2 hrs at the Miami airport for it to pick us up. I called twice to let them know where we where at but I don't think they knew where the shuttle was at when I called them , all they said was they would contact the driver an let him know where we where at.

Gisell T, Front Office Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Steven, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 305-463-7195. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gisell Tirado Front Office Manager BEST WESTERN PLUS Miami Airport West Inn & Suites

"Kind of Hidden but good night's sleep"

4
06/04/2016

Booked last minute and it took us awhile to find it. Its not right off the street. In a nice area, plenty of food options in the area. Felt safe in the evenings. Hotel is fairly new in decent condition. Our couch in our room had a medium sized hole in the arm and the toilet ran the entire stay but we just shut the bathroom door. High speed internet was very sufficient for work including VPNs. Breakfast was a bit disappointing so we went to Chic Fil A for breakfast. Quick checkin and check out. Hotel does have some work going on. regular repair and maintenance it looked like. Parking was hard to come by when coming in late. lot was pretty much full. Decent night's sleep though and friendly staff.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for your review for your recent stay at our property. Your feedback is very valuable as it helps us fine tune our operation. If there is anything else that we could have done to make your stay better please do not hesitate to let us know. We look forward to seeing you again on your travels to the Miami Area. Carmen Iglesias, General Manager

"awefull transfers"

3
04/04/2016

hotel is average but the transfers to airport and cruise ship terminal were unacceptable got off the plane and waited over 2 hrs for a transfer after calling several times and the next morning waited 3 hrs after our reservation for a transfer to cruise ship terminal would not recommend we are thinking of suing them

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. We hope to have another opportunity to serve you again. Please feel to contact me at 305-463-7195 Carmen Iglesias, General Manager

"So, so for a Best Western"

4
03/04/2016

Room was basic and flawed, not too updated but, clean. Felt too expensive for the room, location and amenities! Some breakfast hots were a bit cold. The management/ hotel staff accommodating and helpful for a short notice, Thank you Alex! And, the other staff pleasant& helpful.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for your review. It is great to hear that you found our team friendly and helpful. I apologize that some breakfast hot items were a bit cold. We hope to have another opportunity to serve you again. Carmen Iglesias, General Manager

"Miami 2016"

4
31/03/2016

Alex from the Front desk is very helpful. The breakfast was the same every morning but it was still something to start your day. The bathrooms could be a bit cleaner. The bed was divine! The mall shuttle driver did not come to the mall to pick us up at the scheduled time on one day and we were waiting for almost an hour but when we called the hotel they sent him to pick us up.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for your review. It is great to hear that you found our team helpful and enjoyed our beds. We hope to have another opportunity to serve you again. Carmen Iglesias, General Manager

"Nice hotel but far from airport"

3
31/03/2016

I and my husband spent in this hotel 2 nights. Rooms are spacious with fridge and microwave. There is a hair dryer in the bathroom. Iron facilities in the room. WiFi is working great. Breakfast is really good. It is supposed to be continental but it is far away from continental. They really do a lot to feed you in the morning. Fresh waffles are excellent. Also sausages and eggs are nice. The only thing: invest into second toaster. Swimming pool is small but clean and sitting area around is very relaxing. In the neighbourhood are many shops and restaurants. Shuttle is the only negative point. Simply do not count on it, take Uber. They should improve shuttle services. We were waiting 1,5h for a shuttle as we missed first one. I was totally irritated as I wasted a lot of time permanently being told that shuttle was coming. Finally I took a taxi. Fortunately, hotel refunded me the money. Taxi is not cheap. More than $35 so it is far from the airport.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to review us on TripAdvisor regarding your recent stay with us. We are constantly striving to make the best guest experiences and thank you for your comments and feedback. Again thank you for your valuable time and we look forward to having another opportunity to Wow you in the future. Carmen Iglesias, General Manager

"Cheap and Clean"

4
27/03/2016

A nice place to stay for an over night layover. Breakfast had a variety of choices and there was a shuttle ($15/person) to the Miami port. Dislike: had to wait at the airport for over 45 minutes waiting for the shuttle to the hotel.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. It is wonderful to hear how much you enjoyed our hotel, and our hot and cold deluxe breakfast. We do apologize for the delay at the Miami International Airport due to our high demand of guest arrivals. We hope to have another opportunity to serve you Carmen Iglesias, General Manager

"Nice hotel, great ammenities. Airport shuttle should go more often though"

3
25/03/2016

We booked this hotel as a place to stay after two back to back cruises. The main reason I booked the hotel was that it was said to be close to the airport and had a shuttle. As it turns out it is 20 minutes from the airport, which in my mind is too far to claim to be an airport hotel (as did the taxi taking us there form the cruise terminal...he had never been to the hotel!). The hotel is very nice, clean and spacious. The location is great for getting a bite to eat and exploring. It has an outdoor pool and patio as well as a respectable gym. In the morning, however, we found out the airport shuttle doesn't start until 6am and only runs every two hours. We had an 8am flight with a two hour check in window due to international flights. Running the shuttle half an hour earlier would be nice, as well as more often. The shuttle did arrive at the hotel at 5:40, but the driver said he would not leave until 6am and leaned on the front counter and talked with the desk clerk. If you're looking for a place to stay, its great. If you're travelling and just looking for an overnight prior to a flight I would suggest going closer to the airport.

"good hotel for short stay"

4
20/03/2016

stayed here over the weekend before going on a cruise. service was great. had to take a cab to the hotel due to a mix up and the front desk reimbursed our fare. make sure to use the phones by baggage claim to call the shuttle. and make sure that the shuttle bus says best western/baymont inn( baymont is right beside bw). we got on the wrong shuttle (driver assured us it was the right one) and were driven back to the airport. by that time the shuttle service had stopped running. breakfast was great-had bacon one morning and sausage on another day. also fresh fruit. lots of good selection.location also good. not so close to the airport but lots of restaurants and a cvs within 10 min. walking distance (think chinese and typical fast food chain restaurants). we took a car service to the port and it was about a 20 min ride. would stay here again. rooms were clean.

"Pre cruise one night stay"

2
19/03/2016

Like others have stated, this place is very far from the airport and the shuttle never came to pick us up in over an hour. Nice front staff paid our $50 cab fare to there after us looking at every passing bus for 80 minutes! Wow, that was annoying after 12 hrs and 2 connecting flights! If you have an early morning flight stay elsewhere!!! I bought on Priceline name your price as a Miami airport hotel under $125 and this is what came up. We had a celebrity cruise following day and took a charter from hotel to cruise port suggested by front staff. The problem is that the little bus says Baymont on the side of it as well as best western, and once we let that one go by. Check in staff said that this hotel owned by the same company as Baymont and in the process of changing name if hotel since so many complain how far away it is from airport. That bus was tiny! I can't imagine how they can accommodate morning flight passengers with luggage all wanting to get there at the same time! Maybe uber from airport if they let you.

"Clean, Modern and Spacious"

4
16/03/2016

We stayed here for two nights as it was handy for the airport, and for Miami Beach. It is a fairly new build, with a really big and comfortable room, lots of free parking, a nice pool and very nice staff. It hasn't got a lot of character and you'd probably need to drive to eat as there is only one "proper" restaurant within walking distance. Miami International Mall is 2 miles down 107th. The gym is tiny, with poor equipment which doesn't feel as if it's seen any graphite spray or been maintained in a long while. I only tried it the once, which is unusual for me as I always like to train.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to write a review on TripAdvisor regarding your recent stay at our property. I am delighted to hear that you enjoyed your visit and all that the hotel offered. We are happy that you enjoyed our rooms and our staff excellent customer service. We look forward to welcoming you back during your next visit to the area. Carmen Iglesias, General Manager

"Review"

3
14/03/2016

Your web site offered free shuttle service, but did not mention how long we would have to wait. We ended up waiting over 2 hours for hotel shuttle from airport to hotel. We had 6 people in our party, so I feel we should have been able to get a shuttle sooner. Not like they would have been making a trip for 1 or 2 people. And we called as soon as we claimed our luggage.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced with our shuttle. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. Again, I greatly appreciate your bringing the issue to my attention. If I can be of further assistance, please do not hesitate to call us. Carmen Iglesias, General Manager

"Close to Dolphin Mall"

3
13/03/2016

Located 20 min from the airport by taxi & 10 from Dolphin Mall. Breakfast is very basic. The room has an iron, iron board, WiFi is OK, staff speaks Spanish, restaurants, Drugstore, and gas station are close, no public transportation, better rent a car, free shuttle to airport and Mall available, not from airport.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for sharing your review with us and fellow travelers. It is wonderful to hear how much you enjoyed your stay with us. We hope to have another opportunity to serve you. Carmen Iglesias, General Manager

"This a Hotel that provides the minimum"

3
19/02/2016

The hotel is a bit expensive for what it offers. It is about 30 minutes from the airport and the hotel transport shuffle is one every two hours. There is NO public transport into Miami Beach and a taxi is around 60 dollars each way. For around £130 per room I did not expect to have to use plastic knives, forks and spoons with plastic plates and plastic/paper cups!! We stayed for a total of five nights (3 inbound and 2 outbound). The pool area, although small with about 3 sunbeds was quite nice but it might be too small in the heat of the summer. The rooms were exceptionally spacious but they had very little wardrobe space. We asked the staff how we could get into Miami Beach area and were told that taxi was the only way to get there. They also told me that there was no public transport to Miami from the Airport!!!! I could not believe this information and decided to found that if I got the hotel shuttle to the Airport I/we could get into Miami by train and bus for less than 6 dollars each. None of the hotel staff could give me any advice on how we should get to Miami. The hotel also runs a shuttle bus to the local Shopping Mall (reputedly one of the largest in the USA). However it goes at 0930 and 1130. The next (return) journey is not until 2130hrs!!! The staff advise that you get a taxi back at around 12 dollars.

"Comfortable"

3
16/02/2016

Was nice and comfortable, maybe a little overpriced cause the "PLUS" is not really visible compared to similar hotels from the same group. Anyway they have a friendly staff, room and amenities were good enough and is close to KMIA

"1 night stay before flight from miami"

4
16/02/2016

I accidentially booked a wrong room category, but it was absolutely no issue to change. There were no extra issues for that. Breakfast is OK We just used it as last night before our flight, so we did not use pool etc.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking your time to review our hotel. It is wonderful to hear that you enjoyed our breakfast. We look forward to welcoming you again soon. Carmen Iglesias, General Manager

"No Title"

3
14/02/2016

Hotel Ok to stay at night before the a cruise. The problem we had is that we had to wait a little over an hour for the shuttle. That was very frustrating. Everything else was OK. Be sure to check out the Italian restaurant nearby. It was great.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to review our property. We are so glad you enjoyed spending time with us before your cruise. We strive to provide a home away from home experience for all of our guests and it is always wonderful to hear when our guests appreciate it.I would like to personally apologize for the challenges you experienced during your stay with the shuttle.We look forward to welcoming you back during your next visit to the area. Thank you for your feedback. Carmen Iglesias, General Manager

"A long way from the airport with a shuttle only every 2 hours"

3
13/02/2016

Front desk personnel were great - very helpful at when I arrived without a reservation, but with confirmation from them that a room was available. The room was as expected and quite adequate.. But this hotel is a full 1/2 hour from the airport and the shuttle runs only every two hours. These are both misleading for a hotel that calls itself an airport hotel. This is the reason for the 3 star rating, otherwise I would have given it at least a four because of the helpful staff.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to write a review on TripAdvisor regarding your recent stay at our property. I am delighted to hear that you enjoyed your visit. We look forward to welcoming you back during your next visit to the area. Thank you for your feedback. Carmen Iglesias, General Manager

"Not the best area"

3
08/02/2016

Needed a stay night before a cruise. Someone had recommended this and felt through reading reviews I would book one night. Had a rental car and the area I had to drive through to reach this hotel was shady and unsafe to say the least. Turned out it was miles from the cruise ship. However, turned out many people thought they would try this before their cruise out of Miami. Rooms need a good updating. Breakfast was included but didn't care to try anything but coffee. Just looked like they could have done better. Front desk was friendly enough, they did offer suggestions for dinner that turned out to be great. Pooled looked clean and fun but it was to cold

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for your review. We do all we can to create a great experience for each of our guests; actively looking for ways to offer enhanced services for comfort and convenience. I am glad you found our front desk staff friendly. I appreciate your review as it provides valuable feedback. We are working to improve our offerings and welcome your comments. The next time you are in the area, please consider staying with us at again. Carmen Igesias, General Manager

"The beds"

3
02/02/2016

The beds are really smalls in 4 people rooms,, 120cm for 2 people.. In real there can sleep only 1 person even they say is kingsize bed. I was unsatisfied. But everything else was good. The breakfast was really good.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
We never want our guests to have an unpleasant night's sleep and appreciate your feedback about the size of the beds. Our two beds rooms have double beds and we have our king size bed. We are really happy you enjoyed our hot buffet breakfast. Thank you for your review and we hope we can invite you back for a more comfortable stay. Carmen Iglesias. General Manager

"Outstanding Employee"

5
17/01/2016

The Receptionist Alex went truly out of his way to help my family and me. Our flight was cancelled and we had to stay another night in Miami. Alex helped us all to feel welcome and comforted us when we had difficulties to order some food. He took care of us as guests as if we were part of his family. This is true hospitality and made us feel safe and welcome in a foreign country. I would always come back to Best Western Plus.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for taking the time to review us on TripAdvisor. We are delighted to hear that our Front Desk agent Alex was able to meet all of your needs and answer all of your questions. We are please that you enjoyed your stay and the convenience of the surrounding area. We look forward to welcoming you home on your next stay. Carmen Iglesias, General Manager

"Don't Use this hotel unless you speak Spanish"

1
08/01/2016

The worst Best Western I've every stayed at. Not helpful at all. With the problem I experienced the staff said that the person who took my reservation in the beginning didn't speak English well. I paid $40.00 american to get to this hotel when I was told it was close to the airport and close to the port.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Rosie: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me directly at 305-463-7195 Carmen Iglesias, General Manager

"Nice hotell with European standard"

5
07/01/2016

Had booked 6 nights at this hotell for our Florida holiday. Ended up staying 2 more nights beacuse the hotell we stayed at prior to this best western was so bad that we decided to leave it 2 days in advance despite that we already paid for it without possible refunds. Never been so happy to arrive to a hotell with european standard concerning cleanliness and good overall shape of the hotell. Clean and big rooms and good breakfast. Helpfull & friendly staff and an overall well kept facility. Sticking to Best western in the future, reliable and clean hotells. I highly recomend this hotell, especially if your travelling with kids and family.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Anders Thank you for your wonderful review. We pride ourselves in the level of service that we provide to our guests and it is always great to hear how much the guests appreciate it. We are grateful that you chose us and hope to see you again soon. Carmen Iglesias, General Manager

"SMELLS BAD and FAR from airport"

1
01/01/2016

This hotel is billed as "airport". We were stuck in Miami due to cancelled flight and it was a $40 cab ride that took almost 1/2 hour. The room smelled horrible and bathroom was dirty. The people were nice but that does not make up for smelly room.

bestwmiami, General Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Gail: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Carmen Iglesias, General Manager

"nice place to stay"

4
31/12/2015

very nice place to stay you will enjoy every moment of it the staff are very friendly and will treat you good so next time you looking a hotel to stay remember to stop in best western and have your self the best experience ever so have a nice stay

bestwmiami, General Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Ada: Thank you for taking the time to review us on TripAdvisor. I am glad that you enjoyed your recent stay with us and we look forward to having you with us again soon. Carmen Iglesias, General Manager

"FromdetroitwithLOVE"

2
29/12/2015

The first room on the third had bad odor. The second room on the first floor was not that great, it was liveable, I had to open the windows for fresh air all night. I have allergy and very sensitive to odors.

bestwmiami, General Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Guest: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. I trust you will find future visits to Best Western much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call us. Carmen Iglesias. General Manager

"great hotel"

4
25/12/2015

it was more than great for the price, the rooms were bigger than appeared in the pictures online. the staff was verry friendly and helped once they were able. bed was comfertable and the free shuttle to the mall was also good even thou when you spoke to the driver he wasnt that friendly overall it was a nice stay.

bestwmiami, General Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for your review. It is nice to hear that you found the room big and enjoyed our teams friendliness. We work hard to keep our BEST WESTERN alive at our property and it always nice to hear when guests can notice. We hope to have another opportunity to serve you. Carmen Iglesias General Manager

"Carpet cleanest"

3
21/12/2015

The Carpet must be clean as it has a bad smell. The Hotel and its location was great and was close to Dolphin Mall and International mall. Breakfast was for great, Staff was a bit helpful. We ask if we can leave our luggage in their store room for a bit as our flight was not leaving until the afternoon. we were told no as they didn't have a key for store room:( didn't make sense but anyway what can we do:(

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for sharing your review with us.We are glad you found our location convenient to and from the Dolphin and International Mall. It is always nice to hear that you like our breakfast. The majority of our carpet in the rooms are new we are in the process of changing them all. We hope to have another opportunity to serve you again. Carmen Iglesias General Manager

"Pre-Cruise stop over"

4
19/12/2015

We always come to our departure city ahead of time and chose this property for it's proximity to airport. Suites are comfortable,staff are great and breakfast is adequate and price is right. A good stop over alternative

bestwmiami, General Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Thank you for your wonderful review. We pride ourselves in the level of service that we provide to our guests and it is always great to hear how much the guests appreciate it. We are grateful that you chose us and hope to see you again soon. Carmen Iglesias General Manager

"2 nights stay following cruise"

2
06/12/2015

Room smelled musty. Everyone kept speaking Spanish to us. Breakfast was good but not enough to tables to eat at. Elevator was super slow. Initial checkin people weren't very friendly. The free shuttle to the mall was weird as it goes at 11 and they don't pick up again til 8. 9 hours of shopping is too long. Too expensive at $200 a night. We paid less for a Fairmont the week before and it was much nicer. Do not recommend.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear boobiesgirl: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I trust you will find future visits to BEST WESTERN PLUS Miami Airport West much more accommodating. Again, I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me at 305-463-7195 Carmen Iglesias, General Manager

"smoky room"

4
27/11/2015

My room was to be non-smoking. It was smoked in before we got there and smelled terrible. The water was not hot. Shuttle did not arrive to bring us from the airport. Ended up hiring a Taxi. Employees were very nice.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Larraine: Thank you for taking the time to rate us on TripAdvisor regarding your most recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to fine-tune our operation to better serve our guests. I greatly appreciate your bringing the issues to my attention. If I can be of further assistance, please do not hesitate to call me at 305-463-7195 Carmen Iglesias, General Manager

"Straight Shot Down to Homestead Miami Speedway"

4
26/11/2015

Stayed at the BW Kendall the last time but rates a little less here and not that much further. Stayed here Saturday night before the race and Sunday night after. I always ask for a first floor room which we got and close to the side entrance which was handy. We had a king bed suite which was a large room but didn't seem to be well laid out. The desk was at the end of the bed so I had to move the desk chair completely out of the way to get around the bed to my side. The hvac blower was somewhat noisy. As someone noted in a review, we got to the breakfast after 9 on Sunday and no place to sit except in the lobby. Monday was less crowded and there were seats in the breakfast area. The desk clerk forgot to program our room key for 2 nights(this has happened before at other locales) so we had to get new key cards. Overall, an ok place but I probably wouldn't get a suite next time. The best part was my wife found a $20 bill in the hallway on the way out!

"Thank you Alex!"

4
21/11/2015

The rooms were clean with enough space. Location was good, close by the airport, restaurants and shopping malls (they have a shuttle). Breakfast was good. Alex from front desk was extra helpful and really made our stay perfect! The only problem is they do not have a real luggage storage room for after checkout.

"Nice property, good location."

4
30/10/2015

Convenient location, near airport,shopping and dining. Spacious rooms. Updated and plenty of amenities in room (nice microwave, tons of outlets for electronics, modern TV, lighting, etc.) Bed comfortable and nice view outside room with great light-blocking drapery. Beautiful outdoor pool My two complaints are that the breakfast was very low quality and there was only one elevator for guests and service personnel, and it was slow.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear JLegal: Thank you for your review. We are so glad you were able to enjoy our location, our spacious rooms and amenities. Also we are very glad you enjoyed our comfortable beds and our great service. We hope to have another opportunity to serve you again. Carmen Iglesias, General Manager.

"Quality for price"

4
24/10/2015

The price of the hotel was very good for the value of services received. Wifi connection was excellent. Hotel to Airport shuttle services were good. The gym was acceptable but could have been a bit better. Breakfast was also very good.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Trina: We are anxiously awaiting for your return. Thank you for such a lovely review. We truly enjoy giving outstanding service and it is always nice to hear when our guests notice it. We are glad you enjoyed our level of service as well as our amenities. Carmen Iglesias General Manager

"Trip experience"

4
22/10/2015

This was not the first time I stayed at Best Western. My stay this time was just as good as in previous stays. The location is ideal for business and pleasure and staff are hospitable and helpful. I would recommend a stay at this hotel.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Jose: We appreciate you taking time to review our property as well as your loyalty over the past years at BEST WESTERN PLUS Miami Airport West Inn and Suites. We are glad to be your home away from home and look forward to serving you again and again. Carmen Iglesias General Manager

"Port transportation "

5
17/10/2015

I found the changed the company that doest the transportation to the port now it's $15 per person while I found miami transportation and they are $9.00 per person. If you need transportation call them at 305-412-8008 I've used them for 11 years now there pushed out. I no longer work with them

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Rob: Thank you for taking your time to review our property. We do not work with any Transportation in particular. We recommend different companies that guest use to go to the Port. We do not charge the guest the transportation company does. We have more than one company and the guest can choose the one that is the best for them. Thank you again for your comment. Best Regards, Carmen Iglesias, General Manager

"Great Place"

5
13/10/2015

Very nice hotel with very friendly staff. The room was nicely decorated and comfortable. We were in town for he Miami carnival and needed a place to stay that was close to the Fair Grounds. Very clean...there's a pool!

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Patricia: Thank you for taking your time to review our property. It is wonderful to hear that you found our staff very friendly and also our rooms clean and comfortable. We hope to see you and serve you and your family in your next visit to our city. Carmen Iglesias, General Manager

"Not so close to the airport"

3
13/10/2015

Needed something close to the airport for an early flight the next morning. We waited 35 minutes for the shuttle to pick us up at the airport. Then it took 45 minutes to get from the airport to the hotel. The hotel was nice, clean and has restaurants within walking distance. In the morning the shuttle showed up late but got us to the airport in time for our flight. We found out that there's a Best Western Plus North that is closer to the airport. We will stay there next time.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Steve: Thank you for taking your time to write a review of our property. I apologize that our shuttle services was not inside your time of arrival during your visit. It is wonderful to hear that you found our property nice and clean. Hope you can give us another opportunity to serve you. Carmen Iglesias, General Manager

"Value for money hotel..Clean and convenient!"

4
11/10/2015

Stayed here for 5 days...It was nice!I appreciated having the shuttle service to and from Dolphin mall and Miami international mall...Also the hotel was close to some food places auch as pollo tropical..a pizzeria...wendy's to name a few as well as close to a supermarket and a pharmacy...The daily breakfast wasnt bad for what was offered..Decent place..would go back again!

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Samanta: Thank you for taking your time to review our property. It is also nice to hear that you enjoyed our amenities as well as our distance to the Shopping centers and restaurants. Hope to see you and your family in your next visit to our city. Carmen Iglesias, General Manager

"Older hotel with some issues"

3
11/10/2015

Staff was excellent but hotel is showing its age. Breakfast was very good with lots of selection. Pool was lovely. However there was mold on the ceiling in the bathroom and that is not acceptable. The hotel is quite a distance from the airport but they do have a very good shuttle service. There was good A/C in the room and plenty of hot water.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Chris: Thank you for your review of our property. We are very glad that you enjoyed our Hot Buffet breakfast and our pool. We are happy that our staff was excellent during your stay. We appreciate your recommendation and we look forward to serving you again. Carmen Iglesias. General Manager

"Extremely pleasant experience"

5
02/10/2015

I very much enjoy my visit at this hotel, the staff was kind and courteous, the cleanliness and comfort of the hotel was excellent. The staff takes care of every single detail of your stay, you wont be dissapointed. You should definitely stay here if you have the chance.

"Comfortable and adequate for nearby Business needs"

4
30/09/2015

My stay here was to facilitate 3 days of business at a location not far away. It had all that I needed for that time such as free wi fi and local calls, a fitness centre, outdoor pool, full breakfast, papers and airport shuttle. The only things I had issue with were the taste of the scrambled egg, which was tasteless and likely not made with real egg, and the coldness of the rooms. I returned to my room at the end of one day and found the setting at a freezing 60 degrees - I had left it at 77 because I don't like feeling cold. Front desk staff were very helpful (especially when I thought I had forgotten something in the room).

"Acceptable"

4
25/09/2015

Nice hotel, well located, but not so close to the airport, with restaurants, shops and pharmacy nearby, kind and helpful staff (I was granted a free early check-in, which was great, after an 17 hour trip) , good American breakfast (my gratitude to the kind and helpful Mary). Spacious and clean rooms, provided with good toiletries and coffee/tee machine and supplies. Negative: shower on a slippery bathtub, with serious risk of falling, (a non-slip mat strongly recommended). Airport shuttle runs every two hours.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear Sibrager: Thank you for taking your time to review our property. It is wonderful to hear that you found our property nice, clean and our team friendly. It is also nice to hear that you enjoyed our amenities as well as our distance to the Miami International Airport, local restaurants and shops. We appreciate your recommendation and we look forward to serving you again soon. Carmen Iglesias, General Manager

"Bad experience"

1
15/09/2015

A non clean, expensive and bad experience. It is close to the airport but that´s all. I will choose another hotel the next time I visit Miami. The lady at the front desk was unpolite and she didn´t care about the service she was delivering.

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear EliF57: Thank you for sharing such wonderful comments about our property and our amenities and also our convenient location. I apologize that you were not completely satisfied and please know that we are working to correct the challenges you brought up. We look forward to your return in the future. Carmen Iglesias, General Manager

"Nice Stay, Nice Property...BUT...."

4
01/09/2015

I've stayed with Best Western in many places around the World. So, I know what to expect and I am usually not surprised or disappointed. This Hotel was very nice, very accommodating and the staff very friendly and helpful. The property itself is well maintained. It does have a nice outdoor swimming pool and small, but adequate work-out room. The room that I had, was spacious, comfortable and modern. They do offer a decent breakfast in the morning, nothing fancy, but a nice variety of food They also have a washing machine and dryer, which comes in handy if one is staying for more than a few days. The location itself is convenient, both to the major highways and their are plenty of restaurants in the area. Their were a few issue's that I had. For a facility this big, there was only one elevator, so at certain times, it can be a long wait for a ride. And in the breakfast area, with so many people, at times it was just too crowded to accommodate all the guests. And my biggest complaint, was there was absolutely no water pressure in the shower. They actually moved me to another room, but even there, it was inadequate. But all in all, for the price, it was a good choice. .

bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review
Dear EliF57: Thank you for taking your time to review our property. It is nice to hear that we have a nice place to lay your head and that you found our property to be clean and with a friendly staff. Very glad that you enjoyed our complimentary hot and cold deluxe breakfast. We hope to have another opportunity to serve you. Carmen Iglesias, General Manager