Room 1
Room 2
Room 3
Promotion code

Best Western Plus Hotel Atlantic Beach Resort, Miami

4101 Collins Avenue, 33140-3210, Miami, United States - See on a map
Best Western Plus Atlantic Beach Resort - The evening exterior view of the Best Western PLUS Atlantic Beach Resort is all Miami Beach style. The Best Western Plus Atlantic Beach Resort is ideally located in the center of Miami. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Must be 21 years of age to check-in. Identification is required at check-in. The Best Western Atlantic Beach Resort conveniently located off the major expressway on 41st Street and the beach, between South Beach and North Miami Beach, offers a wonderfully friendly staff and unbeatable ocean views - all at an affordable rate. Just outside the Best Western Plus Atlantic Beach Resort, guests will find themselves directly on Atlantic's best beaches and boardwalk. When not enjoying the sand and surf, guests can also explore Miami Beach attractions, like the Miami Seaquarium, Jungle Island Recreational Park, Coconut Grove and the Port of Miami. Want to catch one of Miami Beach's famous festivals or events? Check out the Yearly Boat Show in February or the Ultra Music Festival and Winter Music Conference in March. The Miami International Airport is also close by, which means getting to and from Miami Beach is a breeze. Inside this beautiful, environmentally friendly Miami Beach hotel, guests will enjoy spacious, 100% non-smoking guest rooms, complete with cable satellite television, an in-room refrigerator and free wireless high-speed internet access. Most of our rooms offer ocean views. Other amenities at this Miami Beach hotel include a full service restaurant, the Pool Bar and Grill, upstairs lounge that is open 3 days a week, a sparkling outdoor swimming pool and fully equipped exercise facility. Business guests of the Best Western Plus Atlantic Beach Resort will also appreciate the fully equipped business center, on-site meeting and banquet facilities that can accommodate up to 150 people, and a close proximity to local businesses and the Miami Beach Convention Center. For a perfect way to spend your oceanfront vacation, book your stay at the Best Western Plus Atlantic Beach Resort and save today. Enjoy your stay. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Identification is required at check-in.

Best Western Plus

Hotel Atlantic Beach Resort

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 2542 guest reviews
NOTE ISSUED
Excellent
594
Very Good
598
Average
610
Poor
348
Terrible
392
REFER TO NOTICE
Business Business
126
Couples Couples
806
Family Family
981
Friends getaway Friends getaway
309
Solo travel Solo travel
77
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not a good start ( unhappy diamond select member )"

2
User 28/08/2020

My room was hot the whole 5 days I was there I told front desk they send someone up nothing down the water pressure was bad the internet didn't work porperly the was no acknowledgement at all of diamond select member no one at this hotel smile and the hote charged me2 times for the same room ! This was not a good beat western stay at all

G M, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your honest evaluation, and we appreciate your loyalty. We are sorry we did not live up to the standards you have come to expect from us. We sincerely apologize for the issues you encountered with your room and that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Also, if you still have any financial queries, please reach out to our front desk, and they will assist you further with your charges. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Barbara Romano General Manager

"Quiet but Nice!"

5
patryrodrz, Miami, Florida 26/08/2020

Very nice, clean, and quiet hotel. The only downside would be the lack of activities or recreation services (especially during COVID-19 times). The pool is quite small, so it can get full very quickly. The beach is one step away from the hotel, which is awesome!

Heather Cardone, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort and for your review of our hotel. We are glad you enjoyed our convenient location between South Beach and North Miami Beach. However, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We value your feedback and look forward to your next visit with us. Barbara Romano General Manager

"Beautiful scenery hotel"

5
User 11/08/2020

Beautiful oceanfront balcony view, great location right off the beach, clean hotel, wonderful helpful staff. This is my second time here and I love it, Bar food is good also. Wish it had more restaurants on collins

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to the Best Western Atlantic Beach Resort. We are happy to know you enjoyed the mesmerizing views from the balcony of your room and that you were impressed with the excellent service as well as the delicious food we serve at our bar. We appreciate you being our guest and look forward to welcoming you back soon. Barbara Romano General Manager

"amazing place"

5
obdreamin1, Delray Beach, Florida 11/08/2020

Our room was over and above what we were expecting. The staff was very nice and totally accommodating. What a luxury for a great price!! We will definitely be staying here again. What a wonderful surprise to find this place during a difficult time in our world!

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay with us at the Best Western Atlantic Beach Resort. We are thrilled to know you felt our well-maintained rooms merited the price you paid and that the service you received from our excellent associates met all your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Barbara Romano General Manager

"Perfect Location"

5
happy262015, Hanford 04/08/2020

My boys and I got the double bed suite and it was perfect. It came with a pull out couch that made things even better. The beach is right by the hotel. It's a matter of steps. Of course we just recently went so there wasn't much tourism and we basically had the beach to ourselves. Perfect timing for us. The rooms are very clean, the beds are comfy, and the staff are awesome. Worth the stay.

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the excellent review of the Best Western Atlantic Beach Resort. We are thrilled to know you loved your well-appointed room and that our proximity to the beach worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Barbara Romano General Manager

"We will came back soon!"

5
744junel, Miami Beach, Florida 04/08/2020

My husband and I had a great time, Staff surprised us and upgraded our room to an ocean front directly looking towards the lovely beach. Thank you! Location is fab, Hotel is very clean, vibe is comfortable and friendly. We will came back soon!

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay with us at the Best Western Atlantic Beach Resort. We are delighted to know you loved the enchanting views from your upgraded room and that you were impressed with the service you received from our associates. It was a pleasure having you and your husband as our guests, and we look forward to welcoming you back for another outstanding experience. Barbara Romano General Manager

"Amazing hotel"

5
User 04/08/2020

Had a great time at this hotel. The location is excellent, the staff is attentive, the place is nice and clean, the view is great and i felt very comfortable as if i were home . I met the general manager if the hotel and she was very lovely

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay with us at the Best Western Atlantic Beach Resort. We are happy to know our prime location was ideal for you and that you were impressed with the service you received from our associates as well as the cleanliness of our property. It was a pleasure meeting you, and we look forward to welcoming you back. Barbara Romano General Manager

"Inexpensive, but expensive parking; construction noise, loud rap music and hooka at pool"

3
MIsnowbird, S.Hts, MI 29/07/2020

Rooms were nice, bed comfy, beautiful view, warm pool, great beach, good price Tiny parking garage - one night there was no parking spots even though we paid, but staff was nice enough to refund. Loud (vulgar) music & hooka during day with small children in pool; loud music at night, but slept fine with windows closed. Construction on road, buildings next door, boardwalk is closed.

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing to stay with us. We are glad to know you liked your well-appointed room and that you enjoyed the amenities we offer. However, we regret the disappointment you had at our parking facility; moreover, we are sorry for the inconvenience you had due to the other guests of the property. We certainly should have done more, and we will be working with our staff to make sure we do a better job in the future. We hope you will consider a return visit so we can make it up to you. Barbara Romano General Manager

"Pictures online do not represent the condition of hotel"

1
User 15/07/2020

Run down hotel. Staff is terrible. Called day before to notify hotel that we would be arriving late. Bed did not have sheets and front desk said that housekeeping is closed. forced to sleep on mattress. Door deadbolt would not lock. Shower head was leaking and spraying ouside of shower. The opened beach access and pool an hour late. ATM not woking. Staff told us to go to hotel next store for working ATM. Parking spaces in garage are tiny.

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to share your feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these issues from occurring again. Thank you for staying with us, and we hope to have a chance to provide you with the stay you deserve on your next visit to the area. Barbara Romano General Manager

"Miami "

5
stanleyk117, Atlanta, Georgia 12/07/2020

This was a very beautiful hotel inside and outside. The rooms are very spacious and very clean. We had a great time although beach was closed due to the ongoing pandemic. It's about 20 minutes from Miami international Airport and there is also a store 2 minutes away.

General Manager, Agency / Consultant at Best Western Plus Atlantic Beach Resort, responded to this review
Stanley, thank you for the excellent review of Best Western Atlantic Beach Resort. We are delighted to know you loved our well-kept property and that our prime location worked well for you. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Barbara Romano General Manager

"Full of surprises (None Good)"

1
User 04/07/2020

Any time I get an expensive surprise I'm going to give and unfavorable review no if ands or buts about it. This expensive surprise came in the way of parking which I was charged $34.00 a night for. There was no mention of a parking charge when I booked the room and I found out late in our 3 night stay that there was a parking lot nearby we could have used that was much cheaper but we were never told about. Apparently, this tidbit of useful information is only give at the whim of the desk clerk who by the way had the personality of a snapping turtle from the get go and proceeded down hill when I objected to $150.00 refundable charge being but on my card for amenities. These amenities turned out to be for parking when questioned. This is how I learned about the charge for parking. Off to a bad start things didn't really improve while the room was clean it was tiny not at all comfortable for 3 people. The bathroom also very tiny! So tiny in fact that when you sit on the toilet your thighs touch the trash can. Then there was the huge trip hazard getting onto the balcony!!! The rail system for the sliding door sticks up about 4 inches and while they do have a sign that says watch your step it was covered by the curtains. The beds uncomfortable and by our last night all 3 of us had such sore backs we could barely walk. Getting to sleep and staying asleep difficult. Then to get to the parking garage from your room you have to go through the front door which takes you along the side of the hotel where you have construction going on but okay nothing can be done by the hotel about that but then you have trash on the sidewalk including two palm tree branch that were there all 4 days we were there. Both were well past dead and unsightly but one of them was also a trip hazard. Then there were the over hanging palm leaves and tree branches hanging low over the sidewalk making it impossible to pass through without either getting smacked in head or having to duck. The garage itself unsightly and sometimes had a strong smell of gasoline. The pool tiny especially for the size of the Hotel. Only one elevator worked our entire stay. No maid service for multi-night stays ostensibly because of Covid. No free breakfast. No restaurant at all! Pretty sure the fitness center was closed! All also blamed on Covid. Most of which could have been opened except for the Hotel decided not to go to the extra trouble to open them. Keep in mind that most of the "Ocean View" rooms are a side Partial view. And then there was the check out! It was quick I will give it that! I was asked as I approached if I was checking out. I said yes. She asked my room number which I gave. She typed something into the computer and said you're all set. That was it! NO did you enjoy your stay? NO thank you for staying with us. NO was everything okay? Nothing! Tells me they really DO NOT care. My husband and Iplan to return to the area in the near future and I am a die hard (though not sure why) Best Western customer but we will not be stay at this Best Western again. I do not recommend it to others.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We regret your disappointment with our parking charges; moreover, we apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have shared your feedback with the appropriate teams for review and action. We are also sorry for your disappointment with the service you received from our front desk associate. We will discuss your concerns with our team to be more diligent with their efforts going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Barbara Romano General Manager

"Loud pool parties at 3am, overnight front desk agent wont do anything and this was EVERY NIGHT"

1
User 24/06/2020

I reserved an oceanfront balcony and was given one on the 7th floor. I originally was planning on staying for 3 nights but wanted to extend my trip so tentatively reserved an additional 4 days. I have to say that as I am a travel vlogger and have stayed at MANY hotels in different areas, this by FAR was the WORST I have ever experienced. I was looking forward to leaving my balcony doors open and falling asleep to the sound of the waves but boy was I wrong (AND sleep deprived). The pool is supposed to close at dusk, I verified this with the overnight agent and while it is summer and families do like to stay up a little late I can understand hanging outside til 10/11pm TOPS, but as the families go inside and get in bed the drunken chaos begins and goes ALL NIGHT in the pool with the latest I clocked at 330am (and mind you that was after not only calling the front desk 3 times to get them to deal with the situation, but also getting dressed, going downstairs and telling the agent directly face to face). I believe the agents name was Gonzalez and let me tell you, I think this guy was either too lazy or too scared to go deal with the issues outside. I do want to also add that every night I stayed there I witnessed guests with glass beer bottles IN THE POOL which is a HUGE no-no!!! Why won't anyone here monitor what goes on outside, especially after-hours? At one point after calling the front desk I was told that he would "send a security guard" out to tell them to go inside...well, that was a huge lie as no security guard went out there nor did I see ONE ever in that hotel. One of the other nights I called Gonzales snapped at ME and stated he "already talked to them". Well, that's just great, now get them to leave before you get your whole hotel in trouble because guest no longer will want to stay there! I didn't get to enjoy one night with the balcony I paid for and I even had to cancel the extra 4-night extension at that hotel and move over to the Nautilus by Arlo hotel for some middle of the night QUIET. Besides the all night drunken pool nonsense, the hotel's 7th floor smells like one of those underground tunnels that homeless people urinate in, its atrocious! There's food and debris all over the hallways that no one vacuumed for the 3 days I was here and the ceiling is leaking water not only in the hallways but in the rooms as well. You had to avoid walking down the middle of the hallway or else you'd get wet from the old gunky ceiling water dripping. The beach was nice, apart from all the seaweed, but the area is completely under construction so all you hear are bulldozers, drilling, saws etc. so it is not an enjoyable stay, for sure! I really hope this hotel gets their act together but based on recent reviews and my own experience, the management here doesn't seem to care about its reputation, or its guests and this hotel will continue to go downhill. I hope the management has the decency to refund me the difference for the balcony I paid for that I didn't get to enjoy. What a waste of my money and what a highly disappointing 1st part of my vacation.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Virginia, thank you for being our guest and for sharing your review. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. What you experienced is unacceptable, and we have discussed your comments with our team to make changes to serve our guests better. We are also sorry for the odor you experienced and that we missed meeting your expectations with the cleanliness and maintenance of our property. We have shared your feedback with appropriate individuals, and we are taking action to resolve these concerns. We encourage you to come back and give us a chance to provide you with a good night's rest and the type of service we usually are known for delivering. Barbara Romano General Manager

"Horrible, stay somewhere else!!!!!"

1
User 21/06/2020

Rude front desk agent Dana Yelled at my family from the desk to the elevators to put a mask on while her colleague was behind the desk with no mask... go figure Only one elevator working the other two are down. No towels at the pool had to bring our children cold and dripping to the rooms after asking for towels and waiting two hours no one brought towels. Roof is leaking in room from condensation. Construction next door so you can't enjoy the puddle of pool that they have. Chairs on the beach are inconsistent since it's a 3rd party sometimes they won't open. No one informed us during check in that my room wouldn't be serviced for my entire stay so I had to keep asking for towels and you have to go down to the front desk to get them and if your on PH the elevator will take an hour to go down. Horrible management horrible experience will never come back here again

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Jorge, thank you for sharing your review and the details surrounding your recent stay. We are very sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies. We want you to know that we are making adjustments and working to deliver better hospitality going forward. We also regret your disappointment with our housekeeping services being unavailable due to the current circumstances, and we appreciate your patience. We want to regain your trust and ask you to give us a chance in the future. Barbara Romano General Manager

"Beautiful!"

5
crazybdagirl, Bermuda 13/04/2020

This is an amazing property. Has a boardwalk to the beach. Also has a poll. Breakfast as well. There is also a little store across the street for snacks/ food as well as a liquor store! Also not far from the main strip of things. U can walk or uber.

"Worst Customer Service from Romuel"

1
User 29/03/2020

Romuel is the manager and he is by far the laziest manager I know! If your thinking of staying at this hotel I certainty wouldn't. There are better hotel's around the area. I received 0 customer service from Romeul and other staff members. I was charged twice for 1 room for 1 night and Romeul has refused to give me my money back. I have been going back and fourth with customer care for nearly 12 months and still haven't received my money back and have been treated poorly.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear 606ashleigh, We appreciate you bringing these concerns to our attention. After researching these charges, we have determined that the second charge you are referring to was just a pre-authorization hold on the card you used to book the room, and was released upon your departure. We always recommend that our guests bring the credit/debit card they used to hold the room, so that two cards do not get funds held for the same stay. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Barbara Romano General Manager

"Unhappy"

1
tyranicole95, Miami Beach, Florida 20/03/2020

I left early due to the corona virus, and everything being closed for spring break. This hotel didn't accommodate for anything. They checked me out after a day, the room was higher value than before, I paid for parking to a garage that had no empty spots. Also after leaving I have been receiving $100 charges for random fees which have totaled to what our total stay would have been, crooked people. Thank goodness banks have our backs. Just to add when I call no ones every available as far as management.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear tyranicole95, We are committed to providing our guests with a fulfilling stay during these difficult times; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Please don't hesitate to contact me directly at 305-673-3337, as I would love to rectify these billing concerns for you. I look forward to restoring your faith in our hotel. Barbara Romano General Manager

"Great staff, amazing location, value for money"

5
MsStaffmitch, Toronto, Canada 19/03/2020

Given the price of South Beach, this hotel offered great value for the money. Amazingly clean, modern rooms Wonderful housekeeping staff - helpful and friendly Amenities were good 4 stars as far as South Beach hotels go. Highly recommended for a middle class budget.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort for your stay. We appreciate you mentioning how much you enjoyed the great value we offer at such affordable rates. Impressing our guests is our top priority, so we are delighted to have surpassed your expectations with our excellent service, outstanding location, and comfortable rooms. It was a pleasure to host you, and we look forward to seeing you again soon. Barbara Romano General Manager

"Wonderful Beachfront Holiday!"

5
Marlie444, Vancouver, Canada 14/03/2020

This is our second visit to this property. It continues to exceed all our expectations. We had a lovely view from our ocean front room of the ocean and coastal beaches. Staff were always friendly and helpful. Rooms and common areas were clean and well maintained. It is a great location right on the beach and boardwalk, although the the boardwalk is currently under construction. There is a nice area right by the small pool and the ocean is just steps away. We took advantage of the option to rent 2 lounge chairs and an umbrella for a very reasonable rate. The in-house restaurant, Aqua, is an excellent option for dinner with a good variety at great prices. The free trolley stops nearby and is a great way to access nearby attractions and restaurants. We will definitely return next year.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Marlie, thank you for choosing the Best Western Atlantic Beach Resort once again. It is rewarding to read that a guest returns because they love the staff, location, accommodations, and everything else that our hotel has to offer. We will be sure to share your review with all of our associates. We are also happy that your experience at the restaurant was fantastic and that the food was to your liking. It is always our pleasure hosting you, and we look forward to seeing you again soon. Barbara Romano General Manager

"Low security!! Burglar enters my room while I am there in middle of the night!!!!!"

1
User 12/03/2020

I was in this hotel for the second time since I had a very good experience the first time But this time was a total trauma experience! I booked ocean view room they gave me the first floor and basically just got to see the pool. I asked to change to higher floor but were full. The last night a burglar entered my room while I was present at the time! came in from the balcony and emptied my purse from all my cash I had!! When I discovered in the middle of the night that I had uninvited guest I called the front desk they called police for me and made a report. The staff was very lazy to check cameras as when I tried asking the manager for help they were just not available! I called to speak to the manager but am still waiting for a call back a week later....

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear esthernoel, We appreciate you bringing these concerns to our attention. The safety and security of all our guests is the highest priority. We are grateful for your thoughts on this matter and also for your patience as the police conduct their investigation. We will continue to be of assistance as needed. Barbara Romano General Manager

"Bed bugs"

1
User 09/03/2020

Bed bugs. Sister woke up covered in bites. The hotel didn't believe us. The manager only gave me a very very small discount for the inconvenience of us having to move. He did not do anything for us when it came to the bedbugs. We went to the store and got some things to treat the next room which we weren't reimbursed for. I will not be returning.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear ladymc8285, Thank you for bringing these concerns to our attention both with your review and in person. We do regret more empathy was not show for the situation and that you left us unsatisfied with your overall experience. We can assure you this is being addressed appropriately and swiftly. Your additional concerns are being reviewed with the appropriate individuals. We assure you we will be more diligent in our efforts and we appreciate your patience. Thank you for being our valued guest and we would welcome an opportunity to leave you with a more favorable impression on any future trips to the area. Barbara Romano General Manager

"Great time in Miami, excellent location!!!"

4
Lovepierogis0115, Denville, New Jersey 06/03/2020

We booked this hotel last minute for our spontaneous gateway. It s located oceanfront with an easy beach access straight from the hotel pool. Since it was last minute we didn't have much choices with rooms and we got 2 double beds albeit in very reasonable price of $200 a night. The hotel is dated but nice. Our room was very clean and impecable. Bed was very comfortable. We arrived little after 10 am and our room was ready.The service, employees and the hotel cleanliness was superb!!! Pool was small but it is not an issue with the stunning beach in the back. You can rent inexpensively chairs, umbrella and towels. Breakfast buffet was inexpensive ($15 per person) and pretty good with omelettes on request. There are also good eating places close by. The free trolley ride is in front of the hotel which make it easy to go around without needing to drive your car, uber is inexpensive as well. Front desk gave us a complimentary late check out. Overall we enjoyed our time and we would definitely stay here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay with us at Best Western Atlantic Beach Resort. We are delighted to know you were impressed with the cleanliness of our property and that the service provided by our associates met all your expectations. We are also glad you loved all the amenities we offer as well as our prime location. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Barbara Romano General Manager

"Awesome views!!"

5
MissKiaBaby, Burbank, California 05/03/2020

We stayed for a night before out cruise... awesome views and close to everything. Great service! Clean rooms. Pool is close to the beach. It's like the beach is your backyard. Uber from her to everything wasn't bad in prices. Great value!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We appreciate you mentioning how much you enjoyed the great value we offer at such affordable rates. Impressing our guests is our top priority, so we are delighted to have surpassed your expectations with our excellent service, outstanding location, and comfortable rooms. We are also delighted you loved the beautiful views as well as the many amenities we offer. It was a pleasure to host you, and we look forward to seeing you again soon. Barbara Romano, General Manager

"Great Location, Very Good Hotel"

4
User 27/02/2020

Only spent one night here. Very pleased with Hotel. We had a Ocean view room, which was brilliant. Good size and spotless. The view was breath taking, to see the sun rising over the ocean horizon, the beach so good. The Restaurant, although basic dinner menu, was decent,the staff friendly and the breakfast very good. Good pool and sun bathing area. Overall the hotel was a very pleasing experience. We would definitely return, if we come back to Miami

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort for your overnight stay. We are thrilled we met your expectations for an outstanding visit, and that you loved our excellent staff as well as the fantastic views from your comfortable room. It was a pleasure to host you, and we look forward to your next visit. Barbara Romano, General Manager

"Always great experience!"

5
StepahnyF, Fort Myers 26/02/2020

Always great experience when we stay at Best Western Plus Atlantic Beach Resort Awesome location, super clean and great ambience Staff always nice and charming! they always made us feel so welcome :))

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and that you particularly liked our excellent location as well as helpful staff. We look forward to hosting you again in Miami. Barbara Romano General Manager

"Yes price is cheaper than others but cheap price you get cheap quality treatment."

1
User 20/02/2020

I have stayed at this hotel 7yrs ago multiple times and I loved it. I went back after 7 yrs and had called the hotel to manage to get a king size ocean view room. I understood they were sold out but the manager, Romelio, told me to call back the week I am coming to see if he can do something. I called him long distance 3 times, left messages with his employees to call me back and he DID NOT. When I got there, I asked for him and he was not working that day. I asked them to have him contact me the next day and he did not. I asked for his email and sent him an email explaining of my disatisfaction and well, he didNOT even reply to my email...HORRIBLE customer service....staff at reception were not very much welcoming, with attitude. Hotel is old, needs renovation and truly not worth staying there.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear johnys802, Thank you for coming back to see us after all those years. A return guest is truly the best compliment we can receive. We regret the room you had hoped to reserve was sold out and that at the time you reached out to us the manager you had hoped to speak with was not available. Our team is dedicated to always following up with our future and present guests so we do understand your frustrations. It is also disappointing the accommodations provided did not meet your expectations. We appreciate your feedback as this helps us identify areas that need our attention. We would love to make this up to you on your next visit to the area. We are confident we can restore a more favorable impression. Barbara Romano General Manager

"Not even common courtesy"

1
User 17/02/2020

The front desk help at this location was totally lacking in common courtesy. They acted like any task the did was too difficult and above them. The restaurant help was worse - they even charged a dollar more for "ice" in our tea. ?!? Parking was almost nonexistent at $30+ per day. The bright light in all of this was being on the beach and the concierge/bell staff.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at our hotel. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for failing to meet your expectations and for the poor service you received during your stay. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"GREAT TIME IN MIAMI"

5
javiavila2020, Toronto, Canada 13/02/2020

I stayed for business and i would go back for pleasure, Fabuluos location just in the beach. The room was clean and pretty good , amazing view of the ocean from balcony. The staff was really attentive and caring

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort while you were here for the business. Thank you for letting us know your stay was perfect in every way and that you especially loved our friendly staff as well as the beautiful views from your balcony. It was a pleasure to have you, and we cannot wait to welcome you back soon. Barbara Romano General Manager

"BED BUGS! DO NOT STAY HERE!"

1
User 07/02/2020

This experience was the worst hotel experience I have ever had. I checked into the Best Western Plus at 4101 Collins Ave. for a 3 week stay for business. Upon checking in, I was asked to switch my room type from a double to a single due to overcapacity in return for an oceanfront room, which I obliged, as this seemed like a decent exchange to help out with availability. After the reservation process was complete, I was given a standard single room and told that the hotel had a mixup and that they could not honor the upgraded room they offered, that I would get a call with an update (which I never got), and that there was no timeline available to let me know when I would be getting said call. I never did get that upgrade, they simply took my larger room with a balcony away and gave me a smaller room with no balcony. The following morning, I noticed a score of small red bumps on my hands and arms and didn't think much of it, as they were "probably mosquitos from walking on the beach". As days went by, I woke up with more and more bumps each day; some on my neck, many on my hands and arms, and a few on my ankles. One evening, I looked under and around my mattress for anything that may raise concern. What I found was extremely disturbing and discomforting, not to mention disgusting. At the top of my mattress, I noticed unmistakable evidence of a large amount of both live and dead bed bugs along with blood stains and bug residue. The hotel staff gave me a new room, but became combative when they saw me leaving my room. The desk agent claimed, quite aggressively, that I told him I was in a different room, when in fact he never even asked for my name or room number when he made the switch. Overall, the staff in this hotel was extremely unprofessional, unhelpful, clueless as to their own rules and policies, and quite frankly, an embarrassment to hospitality staff as a whole. Do yourself a favor and STAY AWAY.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear kniner9, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Barbara Romano General Manager

"Perfect Location"

4
User 01/02/2020

This hotel is very well situated. Steps away from the beach. We had an ocean front room which was incredible. The hotel is dated but clean. Front desk staff are very helpful, Jaquelle in particular. The staff on the beach are very good as well. There are eating places close by. We tried the Tavern which was very good.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the gracious comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and proximity to dining options. We are also delighted that our associates made you feel welcome and took excellent care of you. Your compliments will be relayed to the team, especially Jaquelle. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Super"

5
pabloblanco72, Buenos Aires, Argentina 27/01/2020

Located right on the beach, Rooms impecable clean and confortable, plus balcony overloking the ocean. Staff very friendly and always helpful. Loved the beach area. Pool was small but it is not an issue with the beach in the back :)

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Pablo, thank you for the glowing review of Best Western Atlantic Beach Resort. It's a pleasure to know you liked our proximity to the beach and enjoyed your spotless suite. We are also glad to know you were impressed by the service provided by our courteous associates. We value your feedback and look forward to welcoming you back soon. Barbara Romano General Manager

"Great stay"

5
User 27/01/2020

My family and I had an amazing time. The management was excellent. My youngest one keeps asking when we're gonna go back we just left. The wifi was great the front desk was extremely helpful and the food was amazing!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort. We are delighted to know you were impressed with the quality of service you received, and we will be sure to share your compliments with our team. We are also glad you enjoyed the food we serve and that you liked our wifi service. It was a pleasure having you as our guest, and we hope to see you all again on your next trip to Miami Beach. Barbara Romano General Manager

"The Best stay"

5
User 26/01/2020

I loved my stay at this hotel. The service, employees and the hotel cleanliness was superb. I highly recommend staying here. It's close to everything. I'm looking forward to coming back in the summer.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and that you were especially impressed by our excellent service as well as the ideal location. We appreciate you recommending us and cannot wait to welcome you back soon. Barbara Romano General Manager

"Quick stop"

5
User 26/01/2020

I've stayed here before with my family and had to make a quick trip this time for work. As usual, I was greeted with a smile and the bellman remembered me! My room was impeccable and I had fruit and a welcome card on the first night. I ordered room service for breakfast. The food was good and on time! Thank you so much for always making me feel welcome.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to Best Western Atlantic Beach Resort for another spectacular stay. We are delighted you love our hospitality, delicious food we offer as well as our comfortable accommodations. We appreciate your loyalty and look forward to hosting you and your family again soon. Barbara Romano General Manager

"Most awful place- no working toilet - no hot water - DIRTY!!!!!!"

1
User 26/01/2020

This place is BAD!!!!!! We were scammed into having a diffrent room. No hot water, our toilet didnt work, smelled bad, smelled like marijuana/smoke. Was pretty much racist towards white people. Treated horribly! Had to plunge my own toilet and go down the street to use the bathroom. Refused to move us since they were booked. Horrible stay for how much we paid.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for providing feedback about your stay at our hotel. We apologize for the issues you encountered in your room and that we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Barbara Romano General Manager

"Dated but overall pleasant!"

4
Cypressman, Paris, France 15/01/2020

When you first arrive at the hotel you are met with a pleasant aroma that has become familiar to me at the Best Western properties. The lobby is very nice, but most importantly the service from Gonzalo was exceptional. He was busy, balancing multiple customers while at the same time training an employee, he did a great job staying on point and providing a high level of service to everyone. Good Job!! When you get Up to the floors, the years upon the hotel show, the room was a bit rough with paint layers and peeling ceilings, however, it was clean, quiet and comfortable! The pool area while small, was good and the pool water perfectly warm. The property is on the beach, exit through the pool and you are there; you can't get any closer! The hotel is on the far end of Collins Ave, away from the heavy traffic and crowds, yet close enough that you can walk to a few places. Overall, this is a very good property for its age group having weathered countless hurricanes and still standing strong! Huge potential with renovation to get it into the exceptional rating.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to post a review of Best Western Atlantic Beach Resort. We are glad overall you had a pleasant visit and that you were impressed by the service provided by our staff, especially Gonzalo. We are also happy to know you found our location to be convenient for your trip and that you had an enjoyable time at the pool area. We value your feedback and look forward to having another opportunity to welcome you back soon. Barbara Romano General Manager

"Front desk people are helpful and accomodating."

5
Arlan A, RED DEER, Canada 09/01/2020

Front desk people help us with my family concern.We need an early check in because my daughter sea sick from our cruise. we need medicine and some stuff for her to feel better. Front desk helped with early check in, where to get what we need - my other children are ok and wants to swim and play at that time - we as a family were accomodated well. Overlall stay was awesome! Thank you to this twoladies that helped us ;)

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Arlan, we appreciate you choosing us for your recent post-cruise stay and for pointing out that our front desk associates took excellent care of you and your family. It is a pleasure to know we exceeded your expectations. We hope your daughter is doing well. Thank you for sharing your experience at Best Western Atlantic Beach Resort, and we look forward to welcoming you all back soon. Barbara Romano General Manager

"Do not recommend"

1
User 06/01/2020

Overall hotel is very dated. Pool is small and pool area was littered with trash. Our room had wet carpet from a leaky roof (we were on the top floor) and the toilet in our bathroom backed up twice within an 8-hour period. When we asked for a refund on our reservation (we were originally scheduled to stay 3 nights) they charged us a cancellation fee equal to one night's stay even though we had to move to another hotel since there were no comparable rooms to move us to within the hotel. There are many other quality hotels in Miami Beach - do not stay here.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your review. Please accept our apologies for not meeting your expectations with the condition of our hotel and for the issue you had in your room. We have made a note of your feedback as we plan future renovations. Until then, we will make sure that we continue to provide our guests with excellent service and clean, comfortable rooms. We also regret the incident you had with the bill. We are looking into the matter to see what went wrong so that such an incident does not happen again. We would like to regain your trust and hope to serve you again in the future. Barbara Romano General Manager

"Nice hotel in Miami Beach"

5
User 06/01/2020

What a great hotel we stayed at!!! Everyone worked there was super sweet and generous, special thanks to Ileana from Housekeeping and Gonzalo at the Front Desk! The swimming pool is small but cool, the beach was stunning! Cleanliness was impecable! We will visit again and will reccomend this hotel to our friends and family

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the fantastic review of the Best Western Atlantic Beach Resort. We are thrilled to read our associates made such a wonderful impression. Our team, especially Ileana will be glad to know their efforts were key in making your stay with us enjoyable. Thank you also for your recommendation, and we look forward to welcoming you back soon. Barbara Romano General Manager

"A solid choice for a relatively cheap 3-star hotel in an expensive location"

4
funfunfun4us, Washington DC, District of Columbia 05/01/2020

First, be aware that the rooms do not all have balconies (even though the official pics suggest that they do). The "suites" face a crumbling condo about 10 fee away. They do not have balconies, and some of them do not even have windows that open. You cannot tell what the weather is by looking out the window. On the other hand, the pool area did not get crowded (even though we were there between Christmas and New Year's). I ended up just using the pool area as a place to hang out like a balcony. It was nice and quiet by the pool (whereas the larger, hipper hotels seem to have dj's by the pool). The pool was tiny but bathtub warm and very pleasant. The suites are very dark, with little natural light and very poor electric lighting. The beds are firm and comfortable but small (double size). Having two bathrooms per suite is great for a family. The quirky layout of of the building means you can't walk directly from the lobby to the pool. Instead you have to take a series of halls and a path through an alley. Annoyingly, there are locked doors along this path and between the public beach and the pool, and the electronic keys tend to fail about every 2 hours. The people at the front desk were pleasant and responsive. We arrived about eight p.m. and our room was ready. Some guests were complaining bitterly about a mix-up with a booking through a third party, but our booking direct with the hotel was fine. We reported a toilet that needed a new fill valve and it was repaired immediately. The housekeeping was a little bit sloppy, but acceptable. One odd occurrence was the disappearance of a big ziplock bag containing an electric razor, invisalign retainer, deodorant, etc. Hard to imagine it was stolen, but what else could have happened? This section of the beach is beautiful and family friendly. There are decent restaurants in the Confidante (Hyatt) and Cadillac (Marriott) hotels next door. Parking a half mile away in the big city garage worked for us ($8 per day). There also are restaurants there - an old-fashioned Italian restaurant, a French bakery, etc. The Best Western has a relatively inexpensive breakfast buffet which includes non-pork products and omelettes on request. The Cadillac has a great, more expensive breakast buffet. All in all, this place was a great value at a very expensive time of year.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you taking the time to share your experience at Best Western Atlantic Beach Resort. It is a pleasure knowing how much you loved the service provided by our team and that you found us to be a good value. However, we regret the issue you had with the missing ziplock bag. We are looking into the matter to see what went wrong. We hope you consider us again the next time your travels bring you to our area. Barbara Romano General Manager

"A good experience"

4
Neiva A, Goderich, Ontario, Canada 01/01/2020

As always the room was very clean, the amenities were very good, the swimming pool area was not crowded, the service at the bar was good, the hotel location is perfect right at the beach and very close to everything, shopping and good restaurants, the free bus ride stop is right in front of the hotel, which makes it easy to go around without needing to drive your car. The only thing that was a bit surprising was that the parking is not included on the rate and I found it pricey $36 per night and the spots were very tight, very hard to park. I definitely will be back.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Neiva, thank you for reviewing the Best Western Atlantic Beach Resort. It's a pleasure to know you liked our clean accommodations and that you enjoyed your time at our bar as well as the pool area. We are also happy to know you were pleased with our proximity to the beach, shops, and restaurants. However, we want you to know that we are located in the middle of a major metropolitan area where parking is at a premium, and we regularly review our prices to remain competitive. We hope to have the opportunity to make your next stay with us outstanding in every respect. Barbara Romano General Manager

"Best Western Plus on the Beach in MIami"

2
Bridget C, Mequon, Wisconsin 31/12/2019

Staying on the beach was great. We could just walk outside and enjoy the ocean. the bartender at the pool was great. 2 for 1 drink specials were nice. However, when we arrived, the hotel would not have a room ready till well after three. At 4 we just took a first floor corner room so we could get in a room. The view out the window was of a brick wall. When we asked about a late check out we were told there would be an extra charge for that. If the hotel cannot have rooms ready on time (many other hotel guests had the same thing happen to them) at the very least they can offer a free meal, discount on the room for the first night, or free late check out. There were other hotels in the area with the same rates. I would check out a different hotel next time.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Bridget, thank you for taking the time to provide feedback about your experience during check-in. This is not the first impression a guest should have of our hotel, and we apologize that your room wasn't ready upon your arrival. We also regret the disappointment you felt when we could not honor your late checkout request. Your comments will help us as we work to improve our service and refine the guest experience. On a positive note, we are happy you enjoyed the beach and that you were pleased with our bartender. We value your concerns and ask you to give us another chance to serve you better in the future. Barbara Romano General Manager

"Full service style hotel"

4
john m, Skokie, Illinois 28/12/2019

This is a nice hotel if you know what to expect. 1. You must pay $35 for on-site parking but there is no elevator or ramp to get to the hotel. If you have a lot of luggage or a cooler you must allow the bell hop service to assist you. 2. Breakfast is not complimentary. 3. If you do not specify a room with a view your view is the hotel wall next door about 20 ft. away. 4. The "suite" room we got was simply 2 standard rooms combined but they should've removed the doors as they were just in the way. Other than that an excellent stay.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
John, thank you for reviewing the Best Western Atlantic Beach Resort. We are glad overall you had a pleasant stay and that you impressed with most aspects of our hotel. However, we regret if you had any inconvenience. We appreciate your observations and hope to welcome you back soon. Barbara Romano General Manager

"Do not recomend for a vaccation stay"

1
User 22/12/2019

Cleaning is fair, but they take the towels and leave u without. They dont vaccum or clean the bathroom floors. The tub was clogged and we had to fix ourselves. We ask to change the room since as to noise, but they offer us, without a view, later in same day the were so many rooms with view and better. Blf is so expensive. Parking too. Pool only outdoor really small. Beds are not queen, they are full.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are sorry for the housekeeping service issues you encountered during your visit and that you were disappointed with some of our pricing. Your feedback has been discussed with the appropriate team to make sure we are consistent with our service delivery. We regret the inconvenience and hope we have a future opportunity to restore your confidence in our hotel. Barbara Romano General Manager

"*WARNING* DO NOT STAY HERE!!"

1
User 21/12/2019

I was told this hotel had free shuttle service but when I called for transport, after finding there wasn't a bus after landing, I was told I had to call 24hrs prior myself to set up a ride. "How can ANYONE call early to arrange a ride you are not aware they need because their hotel is listed as having shuttle service?" The bathroom was filthy. As in there was a long stretch of tape down the wall that had mold under it. I'm taking a guess that someone did it on purpose to show just how long ago the walls had been cleaned. But even more damning evidence of the room never being cleaned was someone had spit toothpaste in the bowl and it was still there which prompted me to look closer, and thank God I did, because I wouldn't have caught the dark stains around the rim if I hadn't. Luckily, I keep Lysol cleaner in my bug-out bad for impromptu stays at motels during road trips but never thought I'd find myself cleaning the bathroom at a major chain. And speaking of their toilet...while I was cleaning the bathroom the toilet would run, on its own, every 4.03 minutes. Called front to put in a maintenance request but no one came. When I stopped at front desk on my way out to dinner -2 hrs. later- and tell the same girl I'm checking on the status of my bathroom repair she says "It's around the corner." I *literally* said the words REPAIR and MY ROOM but you point me to the lobby restroom? How? So then I said I meant the one in my room she gave me a blank stare. I tell her the bathroom is self flushing and she says... "Oh, I'm sorry to hear that. I'll call maintenance." and wrote it on a post-it. So not only had she never called the first time, she'd even forgotten the call entirely. Maintenance finally came, left to get Pat's, came back and replaced a piece, and told me it's okay now but... The sound of a toilet just woke me out of my sleep so I call the front desk again. Again the same girl. This time she asked me if I had tried to shut off the water valve at the bottom of the toilet. Well no,I had not, because I'm a guest not a repair man. It is bad enough I had to clean the seat but you can not pay me enough to get me to touch the bottom of your nasty as hell toilet. Unbelievable.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you had in your bathroom and that we were unable to resolve it to your satisfaction. Your feedback has been discussed with the appropriate teams to make sure we are consistent with our service delivery. We also regret your disappointment with our shuttle service. We hope you will give us another occasion to exceed your expectations during a future visit. Barbara Romano General Manager

"Relaxing"

5
User 19/12/2019

We spent a week at the Best Western hotel. We recommend the Ocean Front room. It comes with a balcony and a gorgeous view of the beach and ocean. Our stay was very pleasant. The sfaff members were very kind, courteous, and helpful.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the generous review of the Best Western Atlantic Beach Resort. We are delighted to know loved your well-appointed room along with the view it offers and that you were impressed with our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Barbara Romano General Manager

"We will back !!!!"

5
heskchris, Atlanta, Georgia 18/12/2019

Super clean, amazing room with great view, very nice staff. my friend and I absolutely love it, we will back in a couple of weeks, Thank you Best Western Plus Atlantic Beach Resort for your hospitality, you guys are amazing!!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the review and for taking the time to write about our hotel. We are delighted you enjoyed your stay with us, and we appreciate your comments about our accommodations, beautiful views and excellent service. We appreciate your feedback and look forward to welcoming you and your friends back to Best Western Atlantic Beach Resort soon. Barbara Romano General Manager

"Family Trip"

1
User 17/12/2019

Family trip!!! The beds are as hard as rocks and they put our family on different floors after we paid 8 months in advance!!! You don't get coffee or anything in the morning it's the worst place I have ever stayed!!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing our hotel. We are sorry for the difficulties you and your family experienced during your visit and regret the inconvenience it caused. We wish we had the opportunity to address the issues while you were here as we would have done our best to ensure you were comfortable. We hope you will give us another opportunity to replace this experience with a much more positive memory. Barbara Romano General Manager

"Nice hotel and location"

5
User 17/12/2019

Nice hotel and location ,had a beach front room with balcony was the best ,the area of the beach was not busy had a nice time ,only negative was the smell in the hallways and the front desk and the hotel parking was real tight

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing the Best Western Atlantic Beach Resort. We are glad you liked our waterfront location and that you were impressed with our balcony in your room. However, we regret the odor you encountered. Your feedback has been shared with our housekeeping team to make sure proper procedures are being followed. We appreciate your business and hope you will return so we can make it up to you. Barbara Romano General Manager

"Excellent staff and accommodation"

5
rochelbadab, Brooklyn, New York 13/12/2019

Great hotel, all staff was cheerful and helpful. the Housekeeping staff kept our room clean and fresh all the time, the concierge recommended us the best tours in Miami, Front desk gave us a complementary late check out. We loved this hotel,

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Rochel, Thank you for the lovely review of the Best Western Atlantic Beach Resort. We are thrilled to learn you loved our courteous associates and that we were able to accommodate your request for a late check-out. Your compliments will surely be shared with our team, and we look forward to your next visit. Barbara Romano General Manager

"Good choice"

5
felipegolbi, Los Angeles, California 13/12/2019

This hotel was avery good choice for me, it is a the beach and close to everything. The staff is warm and friendly, the place is kept very clean and the beds are super confortable. I just wish i coild have stayed longer, planning to come back in February 2020

"Best Western has to be proud of his name "BEST""

5
juanvelasquezarq, Aventura, Florida 12/12/2019

As my subject estates, "BEST" western was the Best!!! What can I say?, Just Thank you, Everything was amazing, the location, the food, the people, the crew. Expending time there was a pretty good choice!!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Juan, Thank you for the lovely review of the Best Western Atlantic Beach Resort. It's an absolute delight to know you loved our location and that you enjoyed our food offerings. We are also happy to know you were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to your next visit. Barbara Romano General Manager

"Awesome stay"

5
baqueraphill, Raleigh, North Carolina 11/12/2019

This hotel is super, we loved the location and enjoyed the beach so much, room was very clean and bed super confy. Delicius and fresh breakfast, many options and omettele station! The staff were super helful and sweet, always smiling and making sure to make us feel welcome!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for making the Best Western Atlantic Beach Resort a part of your travel plans. We are thrilled to read you loved our courteous service, comfortable room, delicious breakfast as well as our oceanfront location. Your review means the world to us and we look forward to welcoming you back. Barbara Romano General Manager

"Excellent Choice"

5
721ronaldt, Red Boiling Springs, Tennessee 05/12/2019

Great location at the beach for good price, Hotel is clean and staff very helpful. The beach is beaitiful and very calm, Nice Bar at the pool but it closes very earlier. Free troley if you wanna go South Beach or other areas.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Barbara Romano General Manager

"Nice Hotel"

5
jessg0nzalez, Savannah, Georgia 28/11/2019

We enjoyed very much our stay. Great location, excellent customer service. Clean room, espacius with balcony. Pool area was nice. Good breakfast. We would definitely visit again and recommend to family and friends

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the five-star review and for taking the time to tell us about your stay at the Best Western Atlantic Beach Resort. We are pleased you were impressed with our outstanding service, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our staff. We are also happy our location worked well for you and made your time with us even better. We appreciate your recommendations and love knowing you will return soon. Thank you once more. Barbara Romano General Manager

"Average Stay"

4
Rachel K, Nanticoke, Pennsylvania 27/11/2019

The hotel is in a a good area. The property is clean. The parking garage is the worst I've seen. it is too tight to fit a large car or SUV and the spaces are very limited. Breakfast is good but not included. They do not offer complimentary water or coffee in the lobby. They should. This is a small, inexpensive upgrade that shows you care for your guests. The rooms are nice but beds are hard. The ocean front view is really great on the higher floors, 6 and up. I would stay again if I were able to get such a great rate.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Rachel, Thank you for reviewing the Best Western Atlantic Beach Resort. We are glad you were impressed with our affordable prices and that you liked our location. We are happy to know you enjoyed our breakfast offerings as well as the view from our comfortable accommodations. However, we are sorry you were disappointed with our parking facility. We value your business and hope we have the opportunity to make a much better impression on a future stay. Barbara Romano General Manager

"Amazing Hotel In Miami"

5
logasty, Texas City, Texas 25/11/2019

Great location ans amazing atmosphere. The Hotel is beatiful, clean and the lobby smells exquisite!!! The pool is small but clean, with a lot of chairs and very relaxing. Staff very kind and helpful. We really enjoyed our stay

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for evaluating your stay at the Best Western Atlantic Beach Resort. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the great service provided by our team and that our location was ideal for your needs. We appreciate your business and hope to welcome you back soon for another enjoyable experience. Barbara Romano General Manager

"Terrible Stay "

2
beachg0er07, St. Petersburg, Florida 24/11/2019

We stayed here the night before our cruise out of port of Miami. This place is fine I guess if you're looking for a short stay that's relatively affordable (compared to other south beach properties). The issues started at check in- we tried to check in early and the room wasn't ready. That was fine...we went and got a late lunch. We were told to come back at 3:30- not ready, 4 (guaranteed check in time)- not ready, 4:30- still not ready. We finally got our keys with other very disgruntled guests at 4:50. The room was nice except for the AC that sounds like an airplane and turns on/off all night...views are the best part (10th floor). The pool is small/sad and the property could use work for sure. Parking is onsite at an expensive 35$/day, chair rentals on beach are $10/hour. Breakfast was cold and not good (thankful we didn't have to pay for it) Overall just not great..would pay more for better management and promptness.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest and sharing your experience. We are very sorry for the inconvenience you had at the time of check-in. We have made a note of your feedback to ensure such an incident does not happen again. We are also sorry you were unhappy with some of our pricing as well as our breakfast. Your feedback has been shared with our food and beverage team to see where we can make the necessary improvements. We hope you will give us another chance to prove ourselves on a future visit. Barbara Romano General Manager

"BEWARE!"

1
User 24/11/2019

I had my concerns about booking my 2 rooms from here, seeing as the reviews weren't too great. Yet, the price was good, and could accomodate the big family I was traveling with, which included 3 additional adults and 5 children. Traveling all the way from cold VA, we just wanted a good hotel, close to the beach, as well as shops and restaurants. Boy, did I make the worst decision! I am a reward member with Best Western, so booking direct with them gave me fair pricing. I had booked my 2 rooms since October, changing the reservations a few times, when I found a drop in pricing. Nonetheless, our travel dates neared, and I called the hotel to see if they could make sure the rooms were close to each other. I was told I had to wait until check in to make that request. Did I mention that we had booked for 6 nights? So a pretty penny was being spent! Arrival comes, and Erik, the front desk guy begins the check in process. My boyfriend and I explain that we need the 2 rooms to be close to each other, due to the number of children we are traveling with. He informs us that the rooms have been assigned to different floors, but if we can wait for them to get cleaned up by Housekeeping, then our needs would be met. We agree, and also opt for parking our car in their $36 a day "garage". We ask Erik to give us a call once the rooms are ready, but you guessed it...HE NEVER DID. After giving them an hour and a half to everything ready, I call and am told yes. We head back to the hotel to complete the check in process. I send my boyfriend to pick up room keys, since we had paid and signed when he first arrived earlier. We head to the "garage" to park, and its a hole in the ground with a few parking spaces that are too tight to comfortably fit my minivan. We then try unloading the car, but my boyfriend realizes that there is no elevator that takes us inside the hotel. I have to then exit the hole I had a hard getting into, and drive to the tight front of hotel and unload. As small as the parking "garage" is, their front area for unloading and waiting to register, is even worse. Well, after unloading, I go back to park. As I am doing so, my sister calls me to let me know that her room, has people already inside. At this point, I have had enough. My family and I did not travel so far from home, to have so many issues at this hotel. I go back to the Front Desk, and address matters with Erik. He can't give me a reason as to why the room that was assigned to me, already has other people inside. He apologizes, and tells me he has no rooms with our desired oceanview, in the same floor as the suite I had booked. Had I had no children with me, I might have overlooked the issue. But, seeing as I had explained to Erik that having kids with us, required we be on the same floor, the issue could not be ignored. I explained I would only spend 1 night here, and that I needed a refund for the remainder of the trip. He went to the back to talk to his supervisor, then came out and said ok. But, the supervisor on duty made no attempts to talk to us. I requested that he come speak with us, and handle the situation. After waiting a good 10+ minutes, Gonzalo the supervisor, came out. He apologized for the issues, but said the refunds would be handled until Romulo, the front desk manager, returned on Monday. He tried to accomadate us, by asking if we would be okay spending the night on different floors, and having us transferred to another one the following day. My boyfriend and I ended up declining, because too many had been the issues, to overlook. Finally at 7pm, we are trying to relax in the rooms, when my sister calls me freaked out. The table attached to wall, collapsed as my niece was drawing. Thank God she moved out of the way in time. She goes to the front desk and explains what happened. They send a maintence guy to pick up broken table, who while doing his job, kept saying how tierd he was! Even is enough! Stay away or come at your own risk. WE WON'T!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Maria, Thank you for taking the time to share your experience with us. Please accept our apologies for not meeting your expectations with our hotel for all the inconveniences you and your family encountered during your stay. We always want our guests to have a comfortable experience with us but we are very sorry this did not happen in your case. Feedback such as yours tell us the area where we need to improve, and we have shared this with our maintenance as well as the front desk team to be more diligent with their work. We hope you will give us another opportunity to accommodate you and we are confident we can replace this experience with a more positive memory. Barbara Romano General Manager

"great location and view.....poor service"

3
User 21/11/2019

Location is great and the view is stunning! Room is ok, beds are very comfy but blankets are more like a duvet and we were cold even with 2 of them. I dont understood why they took out the water and coffee from lobby on wednesday and never put it back....also it was 9:20pm we went to have dinner and restaurant was closed.....on the menu said : "open till 10pm".....weird the negative point was the FD lady Mrs C, which I dont want to write her full name...but she is a mess....she has no clue of what she's doing and made a huge confusion with our papers, payment and continuous reservation.....it looks like she doesnt listen to us.....honestly she should be doing any other thing than what she's currently doing!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are glad to know you had an overall good stay and liked our wonderful location and beautiful views. However, we are sorry for not meeting some of your expectations and for the unsatisfactory service you received from one of our front desk associates. We will share your feedback with the appropriate individuals to ensure we improve our service levels going forward. We value your business and hope to welcome you again on your next visit to our area. Barbara Romano General Manager

"Short but pleasant stay"

5
ttmika, Chicago, Illinois 19/11/2019

Hotel is in great location, with internal access to the beach. Very friendly and attentive staff, special thanks to Juan and Olga who helped us to make an earkier check in. Room very clean and well mainteaned. good amenities Breakfast was good but it is not include as others hotels we stayed. Overall, it is a nice spot if you visit Miami

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing the Best Western Atlantic Beach Resort. We are glad you were pleased with our easy access to the beach and that you were impressed with our kind associates. Your compliments will surely be shared with Juan and Olga. We are also happy to know you liked our clean accommodations as well as our thoughtful amenities. We value your feedback and look forward to welcoming you back soon. Barbara Romano General Manager

"Bad service overall"

2
User 19/11/2019

Had many problems with the room and when asked to change rooms they lied regarding room availability. I checked on their website for more rooms and was able to see that they had rooms available. Additionally the water in our shower was lukewarm and when reported they sent maintenance at around 1 am in the morning!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are sorry for the difficulties you had in your room and apologize for the service issues you encountered. We take comments like yours very seriously, so we are reviewing this with the appropriate teams and making changes to our processes to serve our guests better. We hope you will consider giving us a second chance the next time you are in the area. Barbara Romano General Manager

"Where to start"

1
User 17/11/2019

Im currently staying in room 710 wich smells like a bad smelling shoe on a hot summer carpet is wet everywhere ac in bathroom licking toilet flush not working shower head not working i had to shower with a cup to pour water on me and this is the second room they gave me the first one has ac licking and lights on the wall not working and carpet all wet and soacked in front of the door. Im staying here alone with my 2 kids 4 and 1 year old i was looking for a nice relax hollyday but i dont have the basic comfort i payed for and front desk keep on telling me that they are fully booked and can't find me another room so disappointed i just can't believe I'm forced to stay here until the 30th. They say “Best Western Plus® goes beyond the expected, offering everything from well-appointed guest rooms to upgraded amenities.” Well im having that experience right now

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to share your feedback. We are sorry for the problems you experienced in your room and that our staff was unable to resolve it to your satisfaction. We understand your frustration, and we apologize for the inconvenience caused as our hotel is fully booked. Please be assured we will reach out to you as soon as we have the availability. In the meantime, if there is anything else we can do to make your stay better, please feel free to reach our front desk. Thank you again. Barbara Romano General Manager

"Exceeded Expectations"

4
Steve S, Dorking, United Kingdom 17/11/2019

The hotel is right on Miami beach, which was fantastic! We rented beach umbrellas and loungers at a reasonable price and the guy was nice, letting us come back to use the same ones after we had some lunch. There was also someone selling coconuts on the beach and that was refreshing and cool to drink, the kids loved it. The rooms in the hotel were massive, we would have loved the beach front view but unfortunately couldn't get it, because of the suite we were in. We had two bathrooms and the beds were comfy, it was in need of a little TLC, but overall good. We had a cot/crib for our baby free of charge, My wife did find a pill on the floor, which our baby could have easily picked up and eaten, so the cleaning staff should be careful of this. The room also had a slightly musty smell but overall it was fine for a few nights. The staff at the desk were helpful, they even let me pay my hotel deposit in cash to avoid waiting to get an international payment back on my card, which I'm struggling to do with other hotels. The pool also was nice and at a lovely temperature. We were reluctant to book this hotel on reading some of the reviews but it exceeded our expectations. We talked to a couple on the beach who got a room for $100 a night, so seriously you can't beat that on Miami Beach. We paid $374.49 for two nights, but it was for a family of 5 in a large suite. We took an Uber from the airport which was very reasonable and after a few days hired a car, Alamo car hire was barely a 5 minute walk away, heading straight to the keys for the rest of our trip. Would I recommend on a budget, Yes for sure!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Steve, Thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and the various amenities we provide. We were also delighted to read your room provided the comfort you expected and that the service provided by our staff exceeded your expectations. Furthermore, we will follow up on your concerns regarding our housekeeping service with our team to make sure we are more careful going forward. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Great value on the beach"

5
Julianne H, Pleasant Hill, California 15/11/2019

Room 716!!! Wow what a view, price for location. We spent two nights here celebrating our Anniversary and had a blast. Hotel is located within walking distance to many restaurants and the beach is out the back door. There's a free city trolley that will take you anywhere you want to go along the main street's a plus because parking is impossible. Park your car at the hotel and forget about it.

"Wonderful Beach Stay!!"

5
zeeracha, Albuquerque, New Mexico 12/11/2019

I stayed at this BW at the end of September. It was a great stay everyone was so nice and accommodating! Had a beautiful beach front room, rooms were clean and pleasant to stay in. Would stay here again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the lovely review of the Best Western Atlantic Beach Resort. It's an absolute delight to know you had an amazing stay and that you loved our comfortable accommodations along with the view it offers. We appreciate your feedback and look forward to your next visit. Barbara Romano General Manager

"Excellent Hotel - Great Location"

5
User 10/11/2019

Hotel is very clean and the staff are very friendly. This hotel is a great option if you are looking to spend some time at the beach as the beach is right outside. I would definitely stay at this location again when I am back in the Miami Beach Area.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Chris, Thank you for evaluating your stay at the Best Western Atlantic Beach Resort. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the great service provided by our team and that our location was ideal for your needs. Your recommendation is appreciated, and we look forward to welcoming you again. Barbara Romano General Manager

"Great getaway!"

5
liscanoluishumberto, New York City, New York 08/11/2019

My wife and I only stay one nigth here to celebrate our aniverssary, the staff upgraded us to an ocean front room and Housekeeping decorated it with roses and chocolates, such a sweet surprice!!!! The property is extremy clean and well kep. The beach is beatiful and peacefull Thank you to all the staff for making started our celebration gateaway so special!!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you choosing Best Western Atlantic Beach Resort for your anniversary celebration. It is a pleasure reading you and your wife were delighted with the wonderful service provided by our staff which made your stay an amazing one. Thank you for being our guest, and we look forward to welcoming you again soon. Barbara Romano, General Manager

"Good Hotel"

5
hannahdn98, Atlanta, Georgia 08/11/2019

Very good hotel located in the beach offering rooms with big balconies overlooking the ocean. Employees are friendly and very nice. Clean rooms and public spaces. Breakfast is good but it is not included in price. Free trolley if you want to visit south beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the fantastic review of the Best Western Atlantic Beach Resort. We are thrilled to learn you had an amazing stay and that you loved our oceanfront location, friendly service, your comfortable room as well as our delicious breakfast. Thank you again and we look forward to welcoming you back. Barbara Romano General Manager

"Planing to visit again!"

5
laraguillermina22, Savannah, Georgia 08/11/2019

This hotel exceeded our expectactions, Our Room was faultessly clean and all personnel we intereacted with were friendly and professional. The Location is a plus, Best Western Plus Atlantic Beach Resort is just at the beach!!! We definitely recommend this nice property and are already planning to visit again!!!!

"Fabulous Views of Ocean"

5
User 07/11/2019

WoW what a fabulous clean friendly hotel. We (three large adults) Arrived almost midnight we had not pre booked we just rocked up hoping they had a room, it was very dark couldn't see a thing outside but could hear the Ocean. We woke up early and was blown away with the view from the balcony in our two double bed room (room 812) you could see for miles the Ocean the Beach it was amazing. Decided to stay another night and had to change rooms as the room we was in was all booked up. We were a little disappointed to have to move rooms we was very happy in the room with the fabulous Ocean and Beach view. Well what can I say they moved us to room 916 it had one extremely large king size bed and a fold out bed for our 32 year old son. With a wrap around balcony that gave us a panoramic view it was truly spectacular.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Brucey, Thank you for the lovely review of the Best Western Atlantic Beach Resort. It's an absolute delight to know you had a great stay and that you loved your well-appointed rooms along with the mesmerizing view of the ocean it has to offer. It was a pleasure hosting you, and we look forward to your next visit. Barbara Romano General Manager

"Dissappointed"

2
499Coleen16, Dublin, Ireland 06/11/2019

Arrived at Hotel on our first trip to Florida. So Excited. After 9 & half hour Flight from Dublin , Night time, Tired & Hungry. Check in was efficient 2 Nice Guys. Given our Room Keys, no offer to bring up our Luggage. Ok off we went to Room. Very Scented Smell in Corridor. Opened our Room Door, The Smell of Damp & Musty Was unreal. We couldn't stay there. Back down to Reception again. Shown 3 other Rooms which were the same. We can't stay here. We are tired in need of Food. My Friend is Type1 Diabetic & really needed to eat a Meal. Guy told us All Rroms in Miami are the same cos of Humidity & people leaving Balchony Doors open We can't stay here. Can't contact Tour Operater cos of time difference. Manager says he will see what he can do. After long time, we hear he is gone walking to another Hotel as their Wi Fi Was down. Eventually he returns. He found us another Hotel 5 mins away. Drove us there & Porter wheeled down our Cases. A Happy Ending. Thank you Romolus .

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Coleen, Thank you for reviewing our hotel. It was very disappointing to read that our rooms were not to your liking; however, we are pleased that our staff went out of their way to assist you and found alternative accommodation. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Barbara Romano General Manager

"check in time was lengthy on a Saturday so wait until after 6 to attempt to get in"

3
ilovevacations50, WINNIPEG 05/11/2019

restaurant was good in the morning; room was clean yet hadn't been renovated; view from ocean view room is luck of the draw; one time we got a good view, another time not such a good view and it's not worth the time involved to plead with the front desk for a better room. it's not that they are uncaring; it's just that it's a very busy front desk with a lot of people lined up when we've been there on 2 occasions (both Saturdays). but, we are staying there again Nov 16 so I will write another review after our stay.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for evaluating your stay and for choosing us once again. We are sorry you were disappointed with the view of your room and for the wait time you encountered at the time of check-in. Your feedback is valuable to us, and we will share it with appropriate individuals to ensure a better stay moving forward. We appreciate your business and look forward to providing you with an excellent stay on your next visit. Barbara Romano General Manager

"Last minute vacation "

1
User 04/11/2019

This is the first time staying at the best western . It was a last minute booking but we took this hotel because of the commercials we saw on tv . The room was ok , but we had a leak in the ceiling that had the carpet in the room wet for the majority of the stay . Once the air condition was turned off the room had a muggy smell because of that. The restaurant is small and the staff was only attentive to certain people . I ordered the breakfast buffet which included everything down to orange juice and tea which I had to keep request for but others got served . The first morning my companion ordered toasted croissants and tea and received 3 . The next day she ordered the same thing and got less . When brought to the servers attention she offered to get her one but never brought any , instead served other people. This place was truly disappointing , I think twice before staying here , the service was terrible . The only thing good was the view from the room and the closeness to the beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Amira, Thank you for being our guest. We are sorry we were unable to make your vacation stay with us a memorable one and for the maintenance issues you encountered in your room. Your comments have been discussed with the appropriate team to improve our accommodations moving forward. We also apologize for the disappointing experience you had at the time of breakfast. Your comments have been shared with the appropriate team to make sure we are consistent with our service delivery. We hope you will consider a return visit so we can restore your confidence in us. Barbara Romano General Manager

"Professionalism"

5
User 30/10/2019

Today your employee Diana has displayed the most absolute great attitude and professionalism I have ever seen in any hotel even though me and my husband had given her attitude she still kept going with a smile on her face and a complete and welcoming personality I am proud to go to the best western hotel if Diana is working at the front desk because She has displayed such great characteristics.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Crystal, We are happy knowing our staff took such terrific care of you and your husband while you were our guest at Best Western Atlantic Beach Resort. It makes our day to read such wonderful compliments, and we thank you for sharing that you were warmly welcomed and your requests were handled promptly and efficiently. Diana will be pleased to hear your comments. We look forward to welcoming you back soon. Barbara Romano General Manager

"Good Hotel"

5
bonialejito, Santiago, Chile 30/10/2019

Nice location, not so crazy and close to everything. We booked a room with balcony, great choice! the view is just amazing and beathtaking. Hotel is really clean, beds are super comfy. Staff was really cool and attentive! Great choice if you visit Miami Beach

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your delightful review of the Best Western Atlantic Beach Resort. It is a pleasure to learn you had a wonderful experience and that you loved our convenient location, attentive service, beautiful view as well as you enjoyed our comfortable bed. Thank you again for allowing us to be of service, and we look forward to your next stay. Barbara Romano General Manager

"Affordable"

3
safiaicgoren, Atlanta, Georgia 30/10/2019

Perfect for families. Walk to the beach. Ocean front view. They need major upgrade. I didn't like the odor from carpet. They don't vacuum! only sweep carpets in the room. On street parking that charges every hour.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are glad you were pleased with our convenient location between South Beach and North Miami Beach as well as the beautiful view. However, we are sorry for the disappointment you had with the condition of our hotel and with the cleanliness. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. We hope you consider us again the next time your travels bring you to our area. Barbara Romano General Manager

"Model employee displayed good service!!! "

5
Nonchalant_expresser, Hollywood, Florida 30/10/2019

Diana Is what I call a prime example of a good employee she went above and beyond what o make sure me and my friend was taken care of whenever we had any issues throughout our stay. I highly recommend she gets a promotion Diana displayed great professionalism and kept a smile on her face whenever she assisted our needs.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the fantastic review of the Best Western Atlantic Beach Resort. We are thrilled to read our associates made such a wonderful impression. Our team, especially Diana will be glad to know their efforts were key in making your stay with us enjoyable. Thank you again for recommending us, and we hope you will be back to see us again soon. Barbara Romano General Manager

"Laundry / customer service"

1
JRV702, Las Vegas, Nevada 29/10/2019

Stayed here for 1 night after a cruise. Chose this hotel because they have laundry facilities. When we arrived, there's only 2 washers, and 1 (of 2) dryers working. The one did not dry so well. After 3 rounds and 3 hours wasted, we gave up. The hotel staff was not so helpful. We ended up using the hair dryer and iron to dry our clothes. We did get refunded the cash for the use of the dryer. If you choose this hotel because of that, call ahead and make sure it works and works properly. The hotel room was ok. Best value you will find in the area, especially it being Miami Beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for staying at our hotel for your post-cruise stay. We are sorry for not meeting your expectations with our laundry service and that our staff was not as responsive as they should have been in working to address your specific concerns. Your feedback will ensure we make the necessary changes to improve our guest experience. It was our pleasure hosting you, and we hope to have another opportunity to redeem ourselves in the future. Barbara Romano General Manager

"Fantastic view"

4
User 25/10/2019

· Nice hotel great place for a base if you have lots to do, ie shopping, sightseeing that sort of thing. I wouldn't recommend as a resort, I wouldn't have been that impressed spending a whole day in lounging around the hotel but saying that it's in a fantastic location right in the beach about 10 mins on a free trolley to south beach 15/20 mins from Miami international airport. My room was clean tidy and very comfortable and I had a fantastic ocean view from my balcony

"Wow!"

5
joanprior, San Francisco, California 22/10/2019

My Family and I stayed 1 week at Best Western Plus Miami Beach. What a great location! Clean and fantastic room with an amazing balcony looking at the ocean Nice Restaurant and good beakfast. We Highly recommend this hotel, afforadable price, great location, super clean and very friendly staff.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Joan, Thank you for your delightful review of the Best Western Atlantic Beach Resort. It is a pleasure to learn you and your family had a wonderful experience and that you loved our wonderful location, delicious breakfast, friendly service, your comfortable room as well as the great value we offer. Thank you again for recommending us, and we look forward to your next stay. Barbara Romano General Manager

"Miami is wonderful and the hotel staff even more!"

5
gcesar2019, Georgia 21/10/2019

I visited with friends and had a most pleasant stay. The room was very nice eventhough it is a little small. The partial view of the ocean was fairly good. I could also see the city lights at night, simply breathtaking. The staff was exceptional. Always attentive, friendly and very knowledgeable. The employees working on the floors were always plesant, from the housekeepers to the lobby and pool attendants. The bellmen were helpful providing information of the are and helped us make reservations and book tours. The food at the restaurant and pool bar were of good quality for the price. I had a great experience overall. A big thank you to all the staff!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the lovely review of the Best Western Atlantic Beach Resort. We are thrilled to learn you loved your comfortable accommodations along with the view it offers and that you enjoyed your time at our in-house restaurant. We also appreciate you letting us know that our staff made up for a memorable experience. Your compliments will surely be shared with our team. We value your business and look forward to welcoming you back soon. Barbara Romano General Manager

"Mold heaven"

1
jarrodnankivell, Albany, New York 18/10/2019

This hotel fell so so far below my expectations of a large chain hotel. 3 different rooms before they "sorta" got it right. The 1st room the bathroom had mold and rust and dirt everywhere, I showed management, they moved me to another room. The 2nd room smelled worse than death and housekeeping was unable to find the source or resolve the issue. The 3rd room was decent, with the exception of shower water pressure. Standing in the rain would have had more pressure.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We sincerely apologize for not living up to your expectations and for the maintenance as well as the housekeeping service issues you had with your accommodations. We understand your frustrations and regret the inconvenience caused. Rest assured, your concerns will be shared with the appropriate individuals to ensure we are well-poised to serve our guests better in the future. Again, we are sorry for the problems you encountered and hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us. Barbara Romano General Manager

"Great staff and nice accommodations"

5
williamsannem906, Washington DC, District of Columbia 16/10/2019

The Hotel is really nice, clean and convenniently located. the staff really made our visit great, all were very helpful and attentive. Our room was spacius, impecable clean and comfy with great view to the beach. Nice Hotel, with great service and amazing location

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
William, Thank you for the glowing review of the Best Western Atlantic Beach Resort. We are delighted to know you loved our location and that our staff made for a memorable experience. We also appreciate you highlighting our immaculate accommodations. It was a pleasure hosting you, and we look forward to your next visit. Barbara Romano General Manager

"Overall good value for your money."

4
User 15/10/2019

Hotel is right on the beach. Location is really good for your money. Hotel entrance and parking is very narrow. Rooms are clean but security can be improved. Slow internet which drops in and out on you. Outside pool is very small.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing the Best Western Atlantic Beach Resort. We are glad overall you had a comfortable stay and that you found our oceanfront location to be a good value. However, we regret we missed meeting some of your expectations. Your concerns have been shared with the appropriate teams to enhance our future guests' experiences. We value your feedback and hope you will choose us again soon. Barbara Romano General Manager

"Best Western is best!"

5
User 15/10/2019

Very nice, clean hotel. The view of the beach is amazing and access to the boardwalk is fantastic. The room has very nice decor and a lovely balcony. The internet speed is quite good, overall and excellent place to stay in Miami beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Chrissy, Thank you for the glowing review of the Best Western Atlantic Beach Resort. We are thrilled to learn you enjoyed our proximity to the boardwalk and that you loved your comfortable accommodations along with the view it offers. It was a pleasure hosting you, and we look forward to welcoming you back soon. Barbara Romano General Manager

"Nice Hotel"

5
caritodochoa, Coastal South Carolina, South Carolina 14/10/2019

Nice hotel in Miami Beach, clean and modern rooms. Nice beach. Quiet area, only 10 minutes away from Linconl Rd Mall and Restaurants. Small but cool pool and bar. Very friendly employees. We will come back again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort for your stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, your comfortable room and that our devoted associates took excellent care of you. We look forward to accommodating you again soon. Barbara Romano General Manager

"Great place to stay"

5
niddatatil, Savannah, Georgia 10/10/2019

Great and perfect location in Miami Beach. Rooms are large, clean and very cozy, comfortable beds All staff are pleasant and helpful, they treated us like VIP :) I will definitely stay here again when I,m in the area

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It was a pleasure reading about your enjoyable experience at the Best Western Atlantic Beach Resort. We are glad you were able to have a restful night's sleep and that your accommodations were clean and comfortable. We are also happy you enjoyed our oceanfront location and that our staff was friendly and helpful. Thank you for the excellent review, and we are eagerly waiting to welcome you back soon. Barbara Romano General Manager

"No hot water in shower"

2
User 07/10/2019

Rooms and check in process were what I'd expect, although the rooms could have been cleaner - quite dated. What really irked me was that the Air Conditioning Filter had not been changed probably in years, not good for a Florida property. Also, THERE WAS NO HOTE WATER IN THE SHOWER! i asked the hotel on SEVERAL occassions to send up maintanance to fix the hot shower, but they would not do so. The front desk manager at checkout was totally non-caring - won't stay here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. Please accept our apologies for all the inconveniences you had during your stay and for not meeting your expectations with our hotel. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. Normally our staff does a terrific job of responding to our guests' needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance so that we can provide you with much better hospitality. Barbara Romano General Manager

"Closer to 5 Stars..."

4
mcernyiq, South Saint Paul, Minnesota 04/10/2019

I stayed 4 nights in September. We got the room/location we requested (main floor w/no view for expediency to the outdoors.) The room was clean, comfortable and simple. There are no microwaves in the rooms, however. I won't use the in-room coffee makers at any hotel. Free coffee wasn't available in the lobby except when the property's restaurant was closed. Breakfast was not provided and the restaurant was fairly pricey ($20/tip for a plate with 2 pcs of French toast, an orange wheel & cup of coffee for one person.) I've never been to Miami before, so maybe that's normal? The employees I had contact with were fabulous. The pool is a bit small, but is cozy enough when there aren't many people in it. I loved the location on Miami Beach backed right up to the boardwalk. The only problem I had was a concerning one. I don't sleep well & one night left my room at 1am to go sit outside. I came out to firefighters in full dress with picks and axes in the lobby, police had completely closed the road in front of the hotel and all the guests were standing outside. The fire alarm had gone off and the building had been evacuated EXCEPT OUR ROOM. The alarm never sounded and no employee knocked on the door to evacuate us. I left my bf sleeping and waited until the building was cleared before asking the front desk why my room was not alerted to the potential fire/danger. I was told their system malfunctioned and didn't sound on the 1st floor. I got no answer as to why nobody alerted us.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing the Best Western Atlantic Beach Resort. It's a pleasure to know you liked your comfortable accommodations and that you were pleased with our oceanfront location. We are also happy to know you were impressed with our courteous associates. However, we apologize for the incident you outlined and regret the inconvenience it caused. We take the safety and security of all of our guests very seriously, and your comments have been shared with our maintenance team to make sure corrective measures are taken. We appreciate you bringing this to our attention and hope you will give us a chance to redeem ourselves the next time you are in the area. Barbara Romano General Manager

"Fantastic experience"

5
tammysartin200, Kansas City, Missouri 02/10/2019

5 days of pure joy with my loved ones. We had the time of our lives at this hotel. The place is not a luxury hotel but it was tidy and nice. The room was very clean, confortable beds, beautiful rooms and a to-die-for view. The pool is small but it was a nice ambance. The drinks at the bar were good and a refreshing touch to the sunny afternoon. We used the city trolley to move around and walked a little bit too. Most restaurants and shops are withing a reasonable walk. I would definitely love to come back (during the winter)

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the fabulous review of the Best Western Atlantic Beach Resort. We are delighted to know we were able to make your visit memorable, and you were pleased with your well-maintained accommodation, especially loved the beautiful views. We are also happy to know you enjoyed your time at the bar as well as at our pool and that our location was perfect for your needs. It was a pleasure hosting you, and we can.'t wait to see you again soon. Barbara Romano General Manager

"Fantastic"

5
hv621747, Naples, Florida 01/10/2019

Hotel is impeccable clean and rooms well appointed, located in the heart of Miami Beach, the staff truly want to feel you to feel welcome. Direct acces to the beach is so blowning away . iWe definitely be booking again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your wonderful summary pertaining to your stay at Best Western Atlantic Beach Resort. We are pleased to know you had a great stay with us and that you liked our well-appointed, spotless rooms, welcoming associates, as well as our prime location near the beach. It was our pleasure hosting you during your time in our area, and we look forward to your next visit. Barbara Romano General Manager

"Good location"

3
User 29/09/2019

Small hotel in mid beach not as good as the best western in Orlando,the hotel could do with a face lift on all hallways plus them dark old blue doors could with brighting up. The parking for this hotel is far to expensive it is free parking at Orlando best western so why don't they do free parking at Miami. The rooms are clean,small pool,staff are very friendly and helpful can't comment on food as we never ate at the hotel, other than the parking charges we still enjoyed our stay in sunny Miami.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to leave a review. We are pleased that you liked our convenient location and oru friendly associates. While there is limited parking available in this area, we do work to keep our costs at a minimum. We also appreciate your feedback regarding our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Barbara Romano General Manager

"Good location, friendly staff, reasonable price"

5
Norbi84, Budapest, Hungary 28/09/2019

We've started our Florida trip here with my wife. The staff is very friendly and helpful from the receptionist to the restaurant and poolside also. The chef is very nice guys and everybody works there is trying to help you to make you an unforgettable and relaxing stay there.Thanks guys,just go on!! The hotel has a small pool but quite enough for staying in our near there. The poolside bar has very good cocktails and tasty pizzas! Parking is a bit expensive here but the guys at the reception get to know you a public parking about 20 minutes walking away. Hidden tip: if you want to drink something at your hotel room,visit the nearest liquor store!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you taking the time to share your enjoyable experience at Best Western Atlantic Beach Resort. Your comfort is our highest priority, and we are happy our staff went over and above to exceed your expectations for an ideal stay. We are also delighted you loved our location and that you had a great time at our on-site bar. Thank you for your compliments, and we look forward to serving you again. Barbara Romano General Manager

"A diamond in the rough!!"

5
eyesonu2, Snellville, Georgia 26/09/2019

We were looking for an inexpensive hotel for 1 night until our family arrived to stay in a townhouse and we lucked upon this gem. The room was 124 for the night so I wasn't expecting anything but a basic room. We had a king oceanfront room on the top floor!!! Everything was amazing from top to bottom from beginning to end and we would definitely stay here the next time we are in Miami.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the generous review of the Best Western Atlantic Beach Resort. We are delighted to know you had a seamless experience with us and that you especially enjoyed your well-appointed room along with the view it offers. It was a pleasure hosting you, and we look forward to welcoming you back soon. Barbara Romano General Manager

"Short but nice stay"

5
amengrey, Atlanta, Georgia 24/09/2019

I stayed only one day and I love it, hotel is located in the beach, close to shoppings and restaurants. Rooms are really well manintened and very clean. super friendly staff I will book this hotel for my family vacations in Miami Beach. Higly recommended.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for recommending the Best Western Atlantic Beach Resort. We are thrilled to learn you loved our well-kept accommodations and that you were pleased with our proximity to the beach as well as the local shops and restaurants. We appreciate your kind comments about our courteous associates and look forward to your next visit. Barbara Romano General Manager

"Clean rooms and beautiful views"

5
catalina0jeda, West Palm Beach, Florida 23/09/2019

This hotel was a great choice. We came as a family and had 3 rooms. Beautiful view, very clean rooms and confortable beds. The room attendants were all nice and always left extra cofee and amenities for us. The staff at the pool and the desk were also very friendly and took good care of us. The weather was perfect during our stay. It was sunny and very windy. We have amazing pictures for our memories. Thank you all for a job well done.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your heartwarming review of Best Western Atlantic Beach Resort. We are pleased to read you liked our spotless and comfortable rooms, along with the beautiful views. Thank you again for recognizing our associates for a job well done. We appreciate your business and look forward to welcoming you and your family back soon. Barbara Romano General Manager

"Quick family getaway"

3
534reyf, Naples, Florida 22/09/2019

The hotel location is great, the room was great and so was the staff. My only disappointment was the pool.its essentially a large bathtub. Once 5-6 people jump in it feel crowded. The pool platform is generous in size so there is no reason why this hotel has such a small and dated pool. I hope they have plans to refurbish this critical aspect of a south beach hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing to stay with us for your family getaway. We are happy to know overall you had a pleasant stay with us, and that you liked our convenient location, comfortable rooms as well as our dedicated associates. However, we are sorry for not meeting your expectations with regard to our pool. We appreciate your feedback and hope to see you all again soon. Barbara Romano General Manager

"Vacation"

5
pmengland, Apopka, Florida 18/09/2019

We stay at this Best Western twice a year. We love walking on the boardway, directly behind the hotel. It is walking distance to South Beach. Walk on to the beach. The Hotel restaurant was so convienent, the food very good as was the service. We ask for certain rooms each time we go, and they always give us what we want. The staff is amazing, Everyone has been so friendly. We will continue to stay here as long as Best Western is here.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to Best Western Atlantic Beach Resort for another spectacular stay. We are delighted to know you found our location to be convenient for your trip and that you were impressed by the service provided by our accommodative staff. It is also nice to know you had an enjoyable time at our restaurant and that you liked the delicious food we serve. Your comments were a pleasure to read, and we are excited to share them with our entire team. We appreciate your loyalty and look forward to your next visit. Barbara Romano General Manager

"Excellent Hotel"

5
User 16/09/2019

The people that work at the hotel are of great help all the time. Very nice amenities and great location, next to a beautiful beach. The hotel have parking space available. You can walk around the street and find a stores.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you taking the time to share your wonderful experience at Best Western Atlantic Beach Resort. Your comfort is our highest priority, and we are so happy that the exceptional service provided by our staff exceeded your expectations for an ideal stay. We are also glad you enjoyed our oceanfront location and proximity to the stores. Thank you for your compliments, and we look forward to serving you and your family again soon. Barbara Romano General Manager

"Mid beach Miami decent hotel"

4
fiSummerville, summerville 11/09/2019

Decent location backs onto the beautiful Mid beach of Miami. Small pool but if you have a pool view balcony room it is really nice. Don't get the side view. Breakfast is expensive so we didn't have it. Coffee maker in room and free water bottle if member. Good free WiFi. Very helpful and kind staff. AC is loud but works. Close to free trolley service to Lincoln rd etc Collins express.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We recognize your time is valuable and appreciate the feedback you have provided for Best Western Atlantic Beach Resort. It is good to know you appreciated our beach location and accommodations, as well as our helpful staff. However, we are sorry for not meeting some of your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Barbara Romano General Manager

"Perfect!"

5
maidagotti, Colorado Springs, Colorado 10/09/2019

I loved staying at Best Western Plus Atlantic Beach Resort in Miami Beach. As soon i entered I was greeted warmly by the staff. I was able to check in earlier, our room was spotless clean and fresh. I had an amazing time, i will definitely be staying here on my next vacations

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay at Best Western Atlantic Beach Resort. We are delighted to know our service and accommodations were above and beyond your expectations. We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Barbara Romano, General Manager

"Great Location and Room"

5
User 01/09/2019

We have stay at many Best Western locations but this one was the best of all. Great location and an awesome room. Very modern and clean large room and bathroom the room also came with a terrace facing the beach.(not a full view but enough to enjoy) The staff were fantasic!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the fantastic review of the Best Western Atlantic Beach Resort. We are happy to know you had an enjoyable stay and how pleased you were with your wonderful room. It is also great to know you loved our exceptional service and oceanfront location. We appreciate your loyalty to our brand and look forward to welcoming you both again soon. Barbara Romano General Manager

"Oustanding"

5
werika2019, Boston, Massachusetts 29/08/2019

Exelent spot to enjoy vacations with family or friends, beatiful beach. super clean and well equipped rooms, great beds and fresh linens. The pool area is small but really nice. The staff is extremely friendly and helpful, be assure they will do all they can to make you feel welcome

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the fabulous review of the Best Western Atlantic Beach Resort. We are happy to know you and your family had an excellent stay and loved our wonderful accommodations, especially comfortable bedding. It is also great to know you were impressed with our exceptional service and enjoyed our outdoor pool. We appreciate your patronage and look forward to welcoming you back again soon. Barbara Romano General Manager

"A Nice Stay"

4
Ajh1998, Paris, Illinois 27/08/2019

Our family stayed here for one night. The hotel was clean and the workers seemed helpful. Our room was a double queen with an attached living room space. It all was very clean and very nice. The pool area is very small, but it is just a few steps away from the beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing to stay at Best Western Atlantic Beach Resort for your overnight stay. We are glad you and your family had a restful stay with us, and that you liked our spotless rooms, cordial team, and our location near the beach. We thank you all for being our guest, and we look forward to welcoming you all soon. Barbara Romano General Manager

"Very nice hotel in great area of Miami Beach"

5
donaldbww, Atlanta, Georgia 26/08/2019

Great Hotel, very clean in general and friendly staff. Small pool but plenty of sitting spaces. the beach is calm and beatifull, Hotel provides towels I arrived ealier in the morning and my room was ready! I really would like to return, the location is good, close to everything

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Donald, Thank you for your kind review of Best Western Atlantic Beach Resort. We are happy to know you liked our friendly associates, spotless property, and that our convenient location was perfect for your needs. It was our pleasure hosting you during your time in our area, and we look forward to your next visit. Barbara Romano General Manager

"Nice & Clean"

5
crassalbita, Greensboro, North Carolina 23/08/2019

The location of this hotel is really good and convinient, direct exit to the beach, Bus stop, restaurants and shopping close. Free rides around with trolley type for turists. Breakfast was good, lot of choices. Clean room with large balcony looking at the ocean. I love this hotel, only issue was the Wi-Fi getting disconnected all the time

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Crassalbita, Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. It is a delight to learn you loved our well-maintained accommodations and enjoyed the sweeping oceanfront view from your balcony. We love knowing how happy you were with our location and appreciated the easy access to the beach, restaurants, and shopping. We are also glad you relished our delicious breakfast buffet. It was our pleasure having you as our guest, and we hope you will return very soon. Barbara Romano General Manager

"Beautiful stay"

5
User 22/08/2019

My wife and I had a relaxing vacations and fabulous stay! Everyone working here is extremely nice, views from balcony is beautiful and relaxing, very romantic and breathtaking. The Hotel is impeccable clean and very well maintained, breakfast buffet is abundant and fresh.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your fantastic stay at the Best Western Atlantic Beach Resort. We are thrilled you and your wife had an exceptional experience with us, and that you were impressed by our well-kept accommodations and the splendid view from your balcony. We also appreciate knowing that you felt the service from our hotel staff was top-notch, and you relished our delicious breakfast servings. We enjoyed having you as our guest, and we hope to see you again soon. Barbara Romano General Manager

"Disorganized"

3
georgesB4777WE, Berkeley Heights, New Jersey 22/08/2019

Stayed here a couple of nights this past June. While the hotel was befitting of its 3-star status (it was clean, good access to the beach, decent rooms) the front desk was very disorganized. Twice we were given a key to the room which was occupied by another guest. The wait to get something from the check-in staff was painfully long. The storage room chap often was unavailable. The staff looked frazzled and overwhelmed. Other than that........it was OK

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Georges, Thank you for being our guest. We are pleased you had an overall nice stay and that you liked our clean, comfortable rooms and proximity to the beach. However, we are sorry for the unpleasant experience you had at our front desk and for the inconvenience caused. We will share your comments with the appropriate individuals to improve our service level moving forward. We value your feedback and hope to see you again in the future so we can provide you with a satisfactory experience. Barbara Romano General Manager

"Excellent!"

5
marinnadia, West New York, New Jersey 21/08/2019

My Daugther and I stayed 3 days at Best Western Plus Miami Beach Resort, our Room was very clean and all the staff was great! Exellent location in 41 street and collins ave, close to everything and access to the Beach from Hotel Pool area. Excellent Service, cleanliness and location! We will back

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Marinnadia, Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations with our well-maintained accommodations and exceptional hospitality from our associates. It is also a delight to know you enjoyed our oceanfront location and that it was ideal for your plans. We look forward to hosting you and your daughter again in Miami. Barbara Romano General Manager

"Worst Customer Service/ Ridicules Parking fee"

1
User 20/08/2019

Let me start with hotel has the worst customer service from the staff to the front desk supervisor Gonzalo. I booked 2 rooms and then cancelled 1 room. I called twice for the cancellation email which I never received. Check in process was not easy because I booked with employee rate. Front desk Supervisor Gonzalo denied my request of room facing the ocean side even the hotel was not busy at all, he told me we are sold out. I was denied the room with balcony. I was told we will switch you next day but not one made any effort of switching our room. The parking fee is ridicules $38 per night. Park 1/2 block behind Citibank building for $8 per night. Hotel is not all that great. Breakfast is $18 per person. It would be cheaper to eat at the restaurant. I would not suggest anyone staying here. There are lot of hotels to choose from.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Anand, Thank you for choosing our hotel. Please accept our apologies for the poor service you received and for not providing you with an oceanfront view room. We will share your feedback with the appropriate individuals to ensure we are more consistent in our service delivery going forward. We are also sorry you were disappointed with our breakfast and parking charges. While there is limited parking available in this area, we do work to keep our costs at a minimum. We hope you and your family will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"Awesome stay in Miami"

4
User 16/08/2019

Awesome location, the beach is right behind the hotel, jet ski rentals was like 1/2 a block from hotel, very close to lots of things, food, stores, liquor stores and even South Beach, Staff was friendly, only gripe watch your Bill's because gratuity is automatically included.

"A heaven on earth"

5
rbelalcazar, Portland, Oregon 15/08/2019

This hotel is a 3 star hotel, despite the average rating I think it is excellent for its price and location. The building is an art deco so the outside structure looks a little outdated however, it is very well kept. The lobby is tastefully decorated, very spacious and it smells great. My room was spotless, the room attendant did not speak much English but was always friendly and very accomodating. Breakfast was plentiful, and delicious. I was really impressed with the omelette station. The service was great overall, front desk was very helpful. I lost my phone at the pool and they went out of their way to help me find it. An employee had turned it in to lost & found! I do not remembers the names but everyone we encountered was very nice. I will definitely come back soon :-)

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your kind comments regarding your visit to the Best Western Atlantic Beach Resort with fellow travelers. We are flattered to read you had an exceptional experience and that you enjoyed our well-decorated, clean accommodations, and the variety of delectable breakfast servings. It is also lovely you appreciated our prime location and the excellent service provided by our staff. Our team will be pleased to know they had a role in making your stay with us a memorable one. We are glad you found us to be a great value look forward to welcoming you back soon. Barbara Romano General Manager

"5 Star Hotel in Miami Beach for afforadable price AAA plus!"

5
juliespadelli, San Jose del Cabo, Mexico 14/08/2019

Every Employee we come across were friendly and nice, really nice location just at the heart of Miami Beach and direct acces to beaches. Clean room and excelent ocean view from balcony, afforadable price for the area, bar and pool table in second floor, breakfast buffet and restaurant om site.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay at the Best Western Atlantic Beach Resort. We are glad everything went well during your visit and that you enjoyed our spotless accommodations, proximity to the beach, and the splendid ocean views from the balcony. We also appreciate you acknowledging our staff for providing you with the friendly service and that you loved our on-site amenities. It was a pleasure hosting you and we hope you will revisit us whenever your travels bring you back to Miami. Barbara Romano General Manager

"Clean hotel, frendly staff,"

5
varonigaston, Burbank, California 14/08/2019

Staff very friendly, very nice atmosphere. Rooms are very clean and beds beds are confortable, small but nice and clean pool. breakfast was fresh with many options. very nice beach. the only complaint is wifi was slow

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing your stay at the Best Western Atlantic Beach Resort. We appreciate your kind comments, and we are pleased you enjoyed our clean, comfortable accommodations and the excellent service you received. It is also nice you had a great time at our fabulous pool and relished our variety of delicious breakfast offerings. However, we are sorry for the slow internet connectivity you encountered, and we have asked our technical team to look into this matter to resolve this issue immediately. We value your business and hope you will revisit us on your next trip to our area. Barbara Romano General Manager

"Bad experience, rude staff unconditional bass, not recommended!"

1
User 14/08/2019

Worse hotel in Miami, very unfriendly staff. Charged higher price than necessary, wouldn't listen. Rude manager on duty. Cleaner knock rapidly on the door waited outside the room that we will go out in the moening very uncomfortable. Beds are too small and old mattress.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Gil, Thank you for being our guest. We are sincerely sorry you were disappointed with the cost of your stay and that you were met with anything other than friendly service. This is not acceptable, and we are taking the proper steps to make sure that these issues do not happen again. We have taken note of your feedback and hope you will choose to stay with us again so we can provide you with a problem-free experience. Barbara Romano General Manager

"Excellent experience"

5
manuelignacioforte, Port Saint Lucie, Florida 09/08/2019

This hotel was perfect for the raiting it has. Everything was spotless clean, the staff was friendly, the rooms are nicely decorated, everything in perfect working condition, and the lobby if very warm and inviting. The pool area is small but had plenty of sitting spaces, complimentary towels, umbrellas, and games for the families to play. There is a pool bar where the bartender plays music and even plays whatever songs we asked him for. The drinks were good and the food was fresh and of good quality. Breakfast is plenty and the omelette station is an excellent addition to the buffet. Everybody smiles and says hello when you walk by them. Overall a very nice place. Not a luxury hotel but excellent for the price and location.

"Excellent"

5
nnbarroso948, Greensboro, North Carolina 05/08/2019

My friend and i spent one two marvelous nigths at Best Bestern Plus Atlantic Beach Resort in Miami. It was perfect in every way, we arrived earlier afternoon and our room was ready. our room was clean and spacoius, the view was amazing All employees were warm and welcoming The beach is beatiful, the hotel provides towels

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for making us your home away from away. We are thrilled we met all your expectations and that you and your friend loved the beautiful beach views. Our main goal is to provide our guests with comfortable accommodations as well as the excellent hospitality, and we are happy we were able to accomplish this while you were with us. We appreciate you being our guest at Best Western Atlantic Beach Resort and hope to welcome you back for another perfect stay. Barbara Romano General Manager

"Lovely staying, couldn't ask for more"

5
bcnway, Barcelona, Spain 05/08/2019

Great attention to the detail, spotless rooms, staff always willing to help and exceed expectations, nice breakfast, conveniently located, good value for money, I would not hesitate to come back in future trips.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing your fantastic experience at the Best Western Atlantic Beach Resort. We are flattered by your remarks and are glad you enjoyed our outstanding accommodations, delicious breakfast offerings, and the prime location. It is also lovely you appreciated the exceptional service you received and found us to be a great value. It was a pleasure assisting you, and we look forward to your next visit. Barbara Romano General Manager

"Beautiful and Great. Would love to return "

5
edgardo_romano, Davie, Florida 04/08/2019

What a fantastic property. Best Western Plus on way to premiere. Staff is fantastic. Location is superb. Rooms are beautiful decorated and the Plus logo can be scene. Management clearly takes the steps to go on a beyond what is the norm. Nothing is left undone. I really enjoyed this property, it's services and it's staff. I really would like to return. Close to everything and great beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for letting us know your stay was perfect in every way and that you were impressed by our modern accommodations and the exceptional hospitality. We are also happy you highlighted our outstanding location. We enjoyed assisting you and look forward to welcoming you back soon. Barbara Romano, General Manager

"Very nice spot"

5
sandracarball0, Orlando, Florida 01/08/2019

I stayed one night for bussiness but i had such a good experience that i will come with my family for pleasure. Room was inpecable clean and fresh, beds very confortable. The pool bar is really nice and cozy very nice lobby and amenities, the beach and boardwalk are amazing. Execellent service from all employees. afforable value for Miami beach ocean front hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort for your business visit. We are delighted to know you were pleased with your clean and comfortable room and considered us a great value. It is also nice to know you enjoyed our outstanding service, the oceanfront location, the pool, as well as the many amenities we offer. We appreciate your business and look forward to welcoming you and your family back again soon. Barbara Romano General Manager

"Decent stay could use more updating on plumbing"

3
User 24/07/2019

Decent stay with a comfort bed ocean view was awesome . We love the privacy and quietness. Although during check in we had change our room because of the strong paint smell in hallway into our room we had to use towels and keep the balcony doors open . The toilet was not working properly the last 2 days of our stay.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing about your stay with us. We are glad you enjoyed our peaceful location, beautiful ocean views, and comfortable beds. However, we are sorry for the problems you encountered with the balcony door and the toilet. We are working with our maintenance team to ensure these issues are resolved immediately. Thank you again, and we hope to have another opportunity to make your next visit perfect in every respect. Barbara Romano, General Manager

"Unpleasant experience"

2
fhe107581, Ellicott City, Maryland 22/07/2019

Too much noise from the lobby. Bathroom shower was broken and the toilet didn't work properly. The most Unreasonable thing is that they try to charge me $10 for just my help me recieved my package from Amazon. I have stayed BW resort for 4nights, there was 3days the hotel fire alarm kept going off in the morning when I still resting. Overall experience was unpleasant. The only good thing is that they allow me to check in early on the first day!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are sincerely sorry for the inconvenience you had with regard to the fire alarm and that you had maintenance issues in your room. We will share your feedback with our appropriate teams to address your concerns. We also regret your disappointment with our policy of with-holding your package. On a positive note, we are pleased you liked our front desk service. We value your business and hope to welcome you back so we can provide you with a pleasant experience. Barbara Romano General Manager

"Good Service From Manager Romillo and staff"

3
User 20/07/2019

Just wanted to say Thanks to Assistant Manager Romillo. We had bit of misunderstanding on the booking when we did on the website and when explained to Romillo he did his best to help and assist Thank You Romillo

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for staying at our hotel. We are happy to read your comments about the great service you received from our staff, and how they exceeded your expectations. We appreciate your kind compliments about Romillo, and we will pass on your comments to him. It was our pleasure to serve you, and we hope to have you back with us again in the future. Barbara Romano General Manager

"Look for hidden parking fee"

3
traveller60532, Chicago, Illinois 17/07/2019

There is about $40 parking fee to park at the hotel, which wasn't mentioned on the website. It said there is plenty of parking available on site. When we checked in the hidden cost was revealed!. The best thing was the ocean was behind the hotel. No coffee. Everything needs to be paid. Breakfast cost $20 per person each day if you chose to dine there. After the breakfast hours, there is free coffee and beverage available for patrons. The bathroom does not have vents. Poorly maintained building. They do clean the room every day. No microwave. TV and refrigerator. The pool is not clean. Need to do more cleaning and often as the traffic is high until midnight. Good to hit the beach. Friendly staff. There are hidden cost and surprises that will show up after you check-in.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for staying at our hotel. We strive to provide an outstanding experience to every guest, yet it seems we were not up to par this time. Please accept our sincere apologies for all the problems you had while you were here and that you were disappointed with our parking charges. We have shared your feedback with the respective team members to improve our accommodations moving forward. On a positive note, we are happy you liked our oceanfront location and the staff. We hope you will choose us again for a satisfactory visit you deserve. Barbara Romano General Manager

"Perfectly good stay ruined by Jordan."

1
User 15/07/2019

Hotel clean. Rooms nice and spacious. Most staff friendly and helpful. Pool relatively small but right on the beach which is lovely. The title of this reviews sums it up really. Perfectly good stay ruined by one individual: Jordan. In the end we had our last night refunded and left hotel a day early due to him alone. Unfortunately this is clearly not an isolated incident either. Reading other guest reviews there is a consistent trend with regards to this guys poor attitude and behaviour towards guests. In the short time we were there we were approached by other guests who were also in the process of complaining about this guy after having the police called on them for simply playing cards in the lobby & being racist towards guests. How he still has a job is beyond me. We've asked the general manager to contact us to discuss this further as this guy is a disgrace.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Efarrand, while we are so pleased you really enjoyed our resort and had a great overall experience, we are sorry the actions of one left you with a poor impression and may have detracted from your stay. We appreciate your comments, and we can assure you we take them seriously and that this will be addressed appropriately. It is our hope to restore your trust in our staff and welcome you back for the seamless experience you deserve. Thank you for being our valued guest. Barbara Romano General Manager

"The best 4 days at Miami Beach"

5
Cruiser34363742783, Miami, Florida 08/07/2019

This place is great, the breakfast was awesome, the location was excellent and the facility was very clean. The staff at the front desk were super nice. The maintenance ladies were the best. Overall it was a very pleasant experience. We will do it again this summer.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. We are glad you enjoyed our well-maintained property, excellent location as well as outstanding hospitality. We are also delighted you were able to take advantage of our breakfast buffet and that we were able to meet all your expectations. Thank you for being our guest, and it would be our pleasure to welcome you back again on your next visit. Barbara Romano General Manager

"Two nights on the way to the Keys"

4
ThreeWelshKings, Newport, United Kingdom 03/07/2019

Due to a mix up at our original hotel we ended up at this hotel. Good location on Collins Ave and right on the beach. Rooms are a little tired but certainly clean. Reception staff were friendly and helpful but were a little slow in dealing wi5h guests. The hotel pool was fine, but who needs a pool when you have the beach next door. The hotel does have a restaurant but we chose to eat elsewhere so no comment on this. The location allows easy access to both North and South beach areas. I really recommend taking the free trolley bus service which stops almost outside the hotel

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the lovely comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location, clean accommodations as well as friendly services. We also appreciate you mentioning the convenience of trolley bus service. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"A little in the middle of Miami Beach!"

5
User 01/07/2019

We stayed here four nights before heading out on a family reunion cruise and had a fabulous time! The rooms were newly remodeled, super clean, and very comfortable. For such a small hotel; the amenities are incredible! They have a gym, restaurant, poolside bar, meeting rooms, a great pool area with plenty of tables and chairs, and a FABULOUS beach! The best thing if all about this hotel is not the things I just mentioned; but rather the hotel staff! They are very accommodating, friendly, and efficient. A special shout-out to the pool attendant Iris who went above and beyond the call of duty helping my elderly Mom who suffers from dementia, go to the restroom so we could stay in the pool - who does that in today's world?! Lucy at the reception desk, checked in our big group efficiently and with a smile. We had a small issue with one of the room charges, and general manager Barbara Romano handled it immediately! We were extremely pleased with the hotel, but specially with the staff! Definitely recommend it to everyone - are true gem in the middle of Miami Beach!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We are flattered by your fabulous review of the Best Western Atlantic Beach Resort. We are glad everything went well during your visit and that you and family loved our fresh, well-maintained accommodations as well as the on-site amenities. Our staff works hard to ensure each guest has a great experience. Even though we are here to please, it is always nice to be recognized for a job well done. I will surely relay your compliments to Iris and Lucy. Thank you for recommending us and we lo forward to hosting you again for an enjoyable stay. Barbara Romano General Manager

"Great hotel for the price"

5
gwelch88, St. Croix 28/06/2019

Very friendly and helpful staff. Rooms were clean, comfortable and had great views. The location is on the beach and eaay to get to South Beach and Lincoln Road. Food delivery was eazy and good restaurants.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your glowing review of the Best Western Plus Atlantic Beach Resort. We are delighted you found us a good value, and that you liked our courteous associates and well-maintained as well as comfortable accommodations. It is also nice to know you enjoyed the unobstructed views from your room, while our convenient location perfectly suited your needs. It was a pleasure hosting you, and we look forward to welcoming you again. Barbara Romano General Manager

"ALL BAD"

1
User 25/06/2019

The hotel has a funky smell all three the hallways.. The ceiling in the hallways was leaking water the whole 3 days I was there and it's mold on the walls were they were trying to cover with paint.. Worst hotel I ever stayed in

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are sorry for the issues you experienced, which impacted your stay. We have shared your concerns with our housekeeping and maintenance teams to address it immediately. We hope to have the opportunity to make it up to you on a future visit. Barbara Romano General Manager

"Friends trip"

5
User 23/06/2019

We picked this hotel because of location. Everything is very expensive in Miami Beach and this was definitely the best deal. I was not expecting anything glamorous but the hotel served its purpose. I wish the pool was bigger but it had a nice atmosphere and the pool attendant and bartender were great. Our room was very comfortable and had everything we needed. Overall, very satisfied with staff, location and hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Tiffsultan, Thank you for the heartwarming review of Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and that we met most of your expectations. It is also a pleasure to know you were pleased with the exceptional service provided by our all-star staff, and we will be sharing your comments with them, especially with our pool attendant and bartender, to let them know how much our guests recognize their efforts. Thank you once more for letting us know how much you loved your well-appointed room, and we look forward to accommodating you and your friends on your next trip to our area. Barbara Romano General Manager

"Fantastic Hotel Stay"

5
User 20/06/2019

The entire hotel staff was great, check-in was quick and easy process and my Ocean View Room was unbelievable. Weather was outstanding and the outdoor pool and bar service offered was a really nice treat. Not to mention I enjoyed the Pool Bar staff so much that I stayed much longer poolside then I planned but I enjoyed every minute of it. Overall my experience was fantastic.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Robbie, Thank you for taking the time to review your stay at Best Western Atlantic Beach Resort. We are delighted to know our service and accommodations were above and beyond your expectations. We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Barbara Romano General Manager

"Thank you"

5
User 20/06/2019

I want to thank the staff of this hotel for being so accommodating to my family. My mom recently had surgery in Mount Sinai and we needed a place to stay close by. We arrived very early and tired. The girl at the desk was very caring and found us a room right away with no wait. She followed up with us later to see how my mom was doing. I can't thank you enough for all the kind gestures.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Anna, Thank you for choosing Best Western Atlantic Beach Resort while you were here for your mother's medical visit. We are delighted to read our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Your business is appreciated, and we look forward to hosting you again soon. Barbara Romano General Manager

"Business Trip"

5
User 19/06/2019

I was in this hotel with my family in the past and had a wonderful experience. I had a quick trip for business this time around and decided to stay again. I was very pleased that they greeted me by name. They gave me a welcome bag and also had water and beautiful fruit plate waiting for me in the room. This hotel met all my expectations especially in an area that is crowded with overpriced hotels. I will continue to come.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to the Best Western Atlantic Beach Resort for your business visit. We are happy to know you loved our hospitality and had a great stay. We appreciate your repeat business and look forward to welcoming you again soon. Barbara Romano General Manager

"Not for me"

2
627loganc, Marion, Arkansas 18/06/2019

Nice place. But the whole experience was pretty bad. Seems like a great area. Besides the people. Can't understand anyone. I felt like I was in a different country. Everyone looked sketchy, like everyone was trying to get a angle on you. Daylight seemed alright, beware at night!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your feedback on your stay. We were disappointed to see that we did not live up to our typical standards, and we genuinely apologize your visit was not to your expectation. We take the security of our guests very seriously, so we are sorry you did not felt safe. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Barbara Romano, General Manager

"Not a good hotel!"

1
User 06/06/2019

Upon my arrival I was greeted, all went well until they told me that the card and person that purchased the room had to be present. How is that possible when a company purchased it for a business trip and paid online? I had to use my card and then found out the price online is not the price you pay when you arrive. The manager had an attitude and could not care less and was laughing with the other check in staff after my concern. I then arrived in the room to find no body wash or shampoo in the dispensers. The mattress was hard as a rock! Very disappointing. Also, the parking garage is ridiculously small with about 25 spots in a hotel with over 100 rooms and charge you $34 for one night. INSANE! Will never stay there again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at our hotel. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for failing to meet your expectations. We are also sorry that you found the mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Barbara Romano General Manager

"Nice Hotel"

5
User 31/05/2019

Pros:Location is good, view from rooms are amazing, super clean, friendly staff, confortable and renovated rooms, small pool but nicely decorated, direct acces to the beach Cons: Breakfast and parking are not included

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for letting us know your stay was perfect in every way and that you liked our convenient location near the beach, the beautiful view from our comfortable rooms, and the services provided by our devoted staff made your stay more relaxing. Thank you for your feedback, and we hope to be your hotel of choice if another visit to our area is in your plans. Barbara Romano General Manager

"The absolute worst!!!"

1
Seaside49423830365, Atlanta, Georgia 28/05/2019

First off they charge the same price to park behind the hotel as they charge to park in a parking garage a block and half up the street from the hotel ....so if u have anything bigger than a compact car you will be walking back and forth to a block and a half to your car after paying over 100.00! Then I was charged during check-in for the parking and also charged again at check out it was taken out of my deposit...so I paid twice for the parking and was told just take it up with the bank because they didnt remember charging me during check in! The room had a very bad odor , sheets , and pillows were not clean! The toliet ran all weekend long and not to mention when you take a shower the water filled the tub and the next person couldn't shower for an hour so that the tub could drain! Maintenance came Sunday all though I had been there since Friday and the problems persisted until Monday when I checked out! I spoke with the manager about my concerns right after i checked in Friday and basically in so many words he said I can stay or leave! The worst service and stay at any hotel ....by far this one was the worst!

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you kindly for your valued feedback. We are sincerely sorry for the disappointments you experienced during your recent stay. Please know that our parking rates are comparable to our neighbor hotels. Please contact us if you feel there are any discrepancies with your check out statement. Additionally, we are sorry for the maintenance concerns with your your bath. We are addressing these problems and hope you will allow us another opportunity to serve you in the very near future. Again, thank you for your comments and your business. Guest Relations Manager

"Great deal.. super clean rooms"

5
User 25/05/2019

Great deal for Miami. Modern, clean and great beach view. The only thing the room was hot but facing the beach made up for it. Minutes walk to the beach. Friendly staff. I will definitely stay there again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. We are happy you were able to relax and rejuvenate and that you loved our friendly staff, as well as spotless accommodations. Thank you for letting us know your stay was perfect in every way, and we look forward to serving you again. Barbara Romano General Manager

"staff needs work."

3
Passenger59983928062, Fort Myers, Florida 22/05/2019

Property was in a great location and so close to the beach ... however when asked if there was a back enterance to the beach was told no ... there was a great exit off the beautiful pool... education and accomidaiton ...training of a very young staff is in order.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to provide feedback about your stay. We are happy you were able to relax and enjoy at our oceanfront location. However, we are sorry for the unpleasant experience with our associates. We appreciate your feedback and will use it to make sure we are more consistent in our service delivery. We hope you would consider staying with us again when your travels bring you back. Barbara Romano, General Manager

"Beautiful"

4
Sightseer38268395611, Fort Lauderdale, Florida 20/05/2019

Beautiful views of the ocean and beach as well as the Miami skyline, really nice spacious rooms, everything was very clean and the front desk staff was very accommodating. Parking is an issue and there is no valet parking, check in area is very small so there wasn't much space to park. Street parking is practically non-existent.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort and for your terrific review of our hotel! We are delighted you enjoyed our convenient location between South Beach and North Miami Beach, which offers some of the best views. It was a pleasure to read you were impressed with our clean and comfortable accommodations as well as our friendly staff. However, we regret you were disappointed with the parking options. Parking is very limited in the area, and we do work to keep our costs at a minimum so the guests can have a pleasant stay. We appreciate your feedback and hope you will return soon. Barbara Romano General Manager

"Awesome Hotel !!"

5
GoPlaces62850692543, Chicago, Illinois 17/05/2019

Loved my Vacation. Everything was very enjoyable and relaxing ! The hotel was super comfortable, rooms were very clean. I just wish there was microwaves in all the rooms not just some. But other that great hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the glowing review of your stay at Best Western Atlantic Beach Resort. We are delighted to know you were able to relax and rejuvenate and that you loved most aspects of our hotel. It is a pleasure to read that you were impressed with our pleasant property and spotless accommodations. We value your suggestions and look forward to welcoming you again to enjoy many more vacations with us. Barbara Romano General Manager

"Rude and not truthful"

1
nursefish, Ohio 15/05/2019

My husband and I were on a long distance bicycle trip, thus staying at hotels frequently. We always bring the bikes into the room with us. On check in I was told there was no ramp to use to get to the door, and we would just have to carry the bikes up the 6-8 steps. The bikes are touring bikes carrying gear and are heavy. We got them up the steps only to be asked by a man at the door why we hadn't used the ramp. I explained that there wasn't one, and he told me there certainly was one. I went to the front desk to report my findings and was told that it's an employee entrance. When I got upset that they had lied and been so rude, they offered to let us leave via the ramp in the morning.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at our hotel. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for failing to meet your expectations and the rudeness shown by our associates. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"....."

5
pmengland, Apopka, Florida 10/05/2019

We stay here every year, sometimes twice a year.. We love the boardwalk behind the hotel. Love the location. Love the people, all were friendly . The ONLY problem we had was no clean washcloths in room. Always had to call housekeeping and then front desk. We ended up buying some at store so we didnt have to dealwith it. But we will return next year!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We are thrilled you consider Best Western Atlantic Beach Resort as your home-away-from-home when in the Miami Beach area! We appreciate you highlighting our convenient location and courteous associates. However, we are sorry we did not provide you with enough washcloths. Your feedback has been forwarded to appropriate team members to make sure this does not happen on your next visit. Thank you again! Barbara Romano General Manager

"Not worth it"

1
User 08/05/2019

They send a link for check in and give you the option of what time would you like but than after driving for 6 hours with a 5 months old baby they tell me it's not guaranteed. Asked for whatever room so I can change the baby and feed him but they didn't care or apologize including the manger. Booked the room a month ago and asked for the highest floor possible and sure enough after waiting for 5 hours they give me a room on the second floor. I will never return over there

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for providing your valuable feedback. We are very sorry you were disappointed with some aspects of your stay Unfortunately, we cannot guarantee a specific time for check in. We try to accommodate arrivals at 3pm and if available based on our turn around time of rooms that are checking out we can sometimes allow for an earlier check in period. Additionally, we are sorry we could not accommodate a higher floor for you. We certainly hope you will consider another stay with us where we can provide you with a more positive stay. Thank you once again for your comments and your business. General Manager

"April 27-May 1"

3
OnAir03782595268, Boston, Massachusetts 04/05/2019

For the price we paid per night there were several other area hotels that offered better service more amenities for much less. I'm definitely planing on returning to Miami in August of 2019 and do not plan on using Best Western again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing our hotel for your stay. We are sorry you felt the price you paid for the room did not support your accommodations. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. It was our pleasure to serve you, and we sincerely hope you will choose to stay with us again on a future visit. Barbara Romano General Manager

"Always my favorite spot"

5
mmgaitan18, Miami, Florida 04/05/2019

I love to stay in this Best Western, it is just the right spot to enjoy Miami Beach. Hotel is super clean and provides a lot of amenetie. Employees are always go out of their way to make you feel at home

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort once again and for your terrific review of our hotel! It is great to read that you were impressed with our courteous associates and ideal location between South Beach and North Miami Beach. It is always our pleasure seeing a familiar face return, and we look forward to serving you again soon. Barbara Romano General Manager

"Nice location"

2
User 30/04/2019

Nice location in mid beach, close to the beach for a cheaper price in this neighborhood this is pretty much it what I can say on positive side. Older building that requires some renovations, sink in the bathroom is very inconvenient, limited parking, poor service in cafe, one day water was shut off for almost an hour without any notice, one day fire alarm kept going off in whole building,pool is very small and sometimes at the end of the day you could see people washing off their feet right in the pool so keep that in mind if you wanna use pool. We were disappointed in this hotel, so won't be back for sure. If you just care about beach and location this is might be right for you.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Pete, Thank you for being our guest and for providing your feedback. We are happy you enjoyed our convenient oceanfront location. However, we sincerely apologize that we were less than perfect in providing a wonderful, memorable visit. Our top priority is for every guest to leave 100% satisfied, and we're sorry we let you down. Rest assured we will be addressing the issues you mentioned with the appropriate departments to see where things went wrong on our end. We appreciate your business and would love to welcome you back for a much better stay. Barbara Romano General Manager

"Great location!"

5
User 29/04/2019

The staff is helpful, friendly and professional. The location is great. Lots of transportation options. Was able to do laundry, too! Room had lovely ocean view, was clean, bed was very comfortable. Easy to get to the beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Voyager35158324675, Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"Disappointed."

1
Roam52737967759, Wooster, Ohio 26/04/2019

The room was too small for a king size bed. The bathroom was miniature size. The staff left no washcloths the second day. The locking system for the entrance door was not working properly. A daily $36 parking charge. A daily $50 hold put on your credit card.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to share your feedback. We appreciate your comments, and we apologize for not meeting your expectations. We encourage you to come back and give us a chance to provide you with the type of service we are normally known for delivering. Barbara Romano General Manager

"Great, clean hotel and great value"

5
canadalakediva, Manchester, Vermont 26/04/2019

We have stayed at this Best Western twice in the past 10 years. It is a great value for Miami Beach. Clean rooms. Clean lobby. Helpful staff. NO bedbugs! Partial ocean views from many rooms. Great concierge. Decent restaurant (although they add 18% gratuity for a buffet, which isn't ideal.) Decent pool and pool bar. I would definitely stay here again if we ever go back to Miami Beach.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to Best Western Atlantic Beach Resort for another spectacular stay. We believe a clean, comfortable room along with amazing service made up for an exceptional experience, and we are glad you enjoyed all aspects of our hotel at a great price. Thank you again, and we are eagerly waiting to welcome you again. Barbara Romano General Manager

"Enjoyed our stay"

4
alwaysfun2travel, Florida 23/04/2019

We had an ocean view room on the 5th floor for 2 nights. Having an ocean view was nice but I would suggesting getting a higher floor because of the trees. The lobby is nice and clean. There is limited parking at the hotel. The pool is a bit small but the pool deck had enough chairs and a few tables. There is a nice board walk behind the hotel for a nice walk. The staff at the hotel were friendly. The breakfast buffet was reasonably priced at about $15 and offered made to order omelets, bacon, sausage, pancakes, waffles, fruit, cereal, bagels, toast, potatoes, juice and coffee. We had dinner there also. We ordered the nachos for an appetizer, the Cuban sandwich and the Cuban pork dinner. Prices were reasonable and it was nice you did not need to leave the hotel. Rooms were comfortable and the furniture was in good condition. They did have a refrigerator and safe in the room.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your nice review of Best Western Atlantic Beach Resort. We are happy to read you liked our courteous associates and that your well-appointed room provided you with all the comforts you expected. We hope to host you again soon. Barbara Romano General Manager

"Awesome beachfront hotel with affordable pricing"

5
Travel55381997514, Binbrook, Canada 22/04/2019

What an amazing hotel for the price! Located on the beach so we could enjoy both the ocean and pool. Located near free transit, restaurants and close to south beach. Rooms were very clean and well appointed. Staff was friendly and helpful.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the lovely review of the Best Western Atlantic Beach Resort. We are delighted to know our location worked well for you and that you were impressed with our affordable prices. We appreciate you recognizing the efforts of our staff and look forward to your next visit. Barbara Romano General Manager

"Good for the price"

4
mklipop, Atlanta, Georgia 09/04/2019

This hotel was very clean. Desk staff was helpful and nice. Elevators were fast. The location is great. Guest bathrooms were quite small. Did not like that the pool closes at 6pm. It is great for the price we paid. I would definitely return.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It is a pleasure to read your fantastic review of the Best Western Atlantic Beach Resort. We are thrilled that you enjoyed the great value we offer as well as our spotless property. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Barbara Romano General Manager

"Decadent feel and bad services"

2
S7481CHricardor, Sao Paulo, SP 08/04/2019

Unfortunately service is not good, looks badly managed with a complete decadent feel. The pros is that its in front of the beach and breakfast was fine and that is all. Not a good experience for the price. Parking lot is external, front desk is slow and not pro active.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear S7481CHricardor, Thank you for being our guest and taking the time to provide your review. Our goal is to deliver an enjoyable stay for our guests and to have them leave with a lasting favorable impression. We clearly fell short of this during your stay, so please accept our sincerest apologies. We have made a note of the issues you outlined about the parking, and the condition of our hotel, as well as the insufficient service that you received. Your concerns have been addressed with the appropriate department heads and immediate action is taking place to determine where we went wrong on our end and where we can make improvements. We are committed to providing exceptional accommodations and service, so we want to thank you for your valuable feedback, and we hope you will give us another chance whenever your travels bring you back to the area. Barbara Romano General Manager

"Wonderfull"

5
User 29/03/2019

This hotel is so nice I went there for second time, my first time was in December, what really brings me back to book this hotel is the employees, the people who work in the hotel is so gentle and nice, they also remember me for my first stay there, I have to said specifically naryana, the one who works in the restaurant and gently make bring my coffee in the morning, the best thing you want is served for a person with a big smile like her

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Yuliana, We are delighted to read this was your second stay with us at Best Western Atlantic Beach Resort. Your comfort is our highest priority, and we are so happy our staff went over and above to exceed your expectations for an ideal stay, especially Naryana. Thank you for your compliments, and we look forward to serving you again. Barbara Romano General Manager

"before cruising"

4
User 25/03/2019

Very nice hotel well located. Clean, easy access to the boardwalk and beach. The pool area is great and the staff of the hotel is very nice and professionnal. The rooms are large and very clean as are the bathrooms. We enjoyed our stay before we went on a cruise.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for including the Best Western Atlantic Beach Resort in your travel plans. We are delighted that you enjoyed your pre-cruise stay and appreciate your positive comments about our convenient location, clean accommodations, and friendly staff. We hope you and your friends have a lovely time on the cruise and would love to welcome you again for your accommodations prior to your next cruise. Barbara Romano General Manager

"Best Deal and Value Mid Beach - Far Better Than Other Reviews Would Have You Believe"

4
Just_Steve_35, Budd Lake, New Jersey 19/03/2019

If you've read my other reviews, then you know already that we are simple folks always looking for GREAT VALUE for our weekend getaways, and this property exceeded our needs and expectations! Full review and property breakdown below... Listen up: This is not a resort, although it does have many 'resort' features. It is also not a 5 Star VIP Property with butler service, so if that's what you seek then feel free to pay 2x-4x the price for one of the neighboring hotels sharing the same stretch of sand as this Best Western Plus. PROPERTY: Beautiful 2 story lobby with attached restaurant serving breakfast and dinner, closed during lunch hours. There is no free breakfast at this Best Western, but I didn't find any reasonably priced beach-front rooms anywhere in the area that did. There is a small bar one flight up overlooking the lobby that we never noticed open, but it was early March. Two computers for business/personal use in the lobby, and nice looking and equipped gym but smallish. Pool is also a bit small, but the pool area was nice with plenty of seats/lounges plus covered and uncovered tables. Corn Hole, Chessboard and other games off to the side. Small 8-stool bar in the pool area closed between 3-5pm each day we were there served reasonably priced drinks. The Miami Beach boardwalk is just beyond a secure gate (opened with your room card) and the beach itself just feet further so just a short walk to bring your significant other a frosty margarita or pina colada from the bar. ROOM: We stepped up to an ocean view room and were upgraded to Room 1016 which is the top floor corner room with the wrap around patio... Simply awesome view of the ocean meeting the horizon greeted us every day and night! King sized bed, ridiculously oversized walk in closet, small chair with ottoman and nice desk area with fair sized fridge and coffee maker. Bathrooms are smaller but fully functional and recently remodeled, no complaints here. Best part of the ocean view rooms is that they are far from the elevator and and the layout kept ANY hallway noise from reaching the sleeping area. The bed faces double sliding doors to the wrap around balcony, slide them both open and just lay on your bed admiring the sunrise every morning or just sit in your balcony chairs and enjoy a cup of coffee watching the waves meet the beach. BEACH AREA: ALL the beaches in Miami Beach are public and the vendors with chairs/umbrellas/towels are NOT employees of any hotel which is why they are extra charge. For $20 you and your honey can enjoy side by side quality beach loungers with a large canvas umbrella for folks like me who like the sun even though the sun doesn't seem to like us much lol. On most days there are jetski rentals right on the beach just to the left of the hotel property. Another great feature is there is a life guard station just to the right of where the hotel meets the beach, a bit of peace of mind for any family travelers! AREA: There is a full service liquor store two short blocks south. Primo Market with essentials, a fair amount of grocery items, beer/wine and fair priced made-to-order food items plus GREAT breakfast fare one block south. There are 4-5 quality restaurant options within a 5-10 minute walk. 15 minute walk brings you to a Dunkin Donuts, Walgreens, CVS plus several restaurant and shopping options due west down 41st. Clean and safe neighborhood with many upscale hotels along this stretch of beach. PARKING: is a bit of a disaster, so I am going to recommend you do not rent a car if you are flying in! Only a few ridiculously priced parking spots on the hotel property and street parking runs $3.00/hour. There is a garage for less than $10/day about 15 minute walk away that I recommend to those who are driving in but otherwise SKIP THE CAR. Beyond the endless uber/lyft drivers making any trip affordable and with minimal wait, there is the FREE MIAMI TROLLEY. The northbound stop is 50 feet away in front of the hotel next door, and the southbound stop is a short block away. STAFF: From many reviews there may be an issue, but we had NONE and I mean none... Everyone we interacted with was friendly, polite and happy to help. I guess if you treat hotel workers like your personal maid/assistant, they may interact with you to make sure you understand they are not. As always, it's about what YOU expect and all we expect is a smiling helpful person to make us feel welcome and from the front desk to maid service to room service to bar staff they all succeeded. So that's it! It may be a 3 Star Property but we had a 5 day/4 night FIVE STAR experience at this property and highly recommend it.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at Best Western Atlantic Beach Resort and highlighting some of the key features of our property. We are happy you were able to relax and enjoy our oceanfront location and proximity to several restaurants and shopping options. Thank you again for your recommendation and detailed review! We hope you are already planning another visit our way. Barbara Romano General Manager

"Bad service, unfriendly staff, misrepresenation of booking"

2
User 16/03/2019

The front desk staff are very rude and unhelpful. When we booked, we were promised breakfast and ocean view. We received neither. The shower had no pressure, and was very dirty. We had a maintenance worker come to fix it, and made it worse. Overall, good Location, horrible hotel

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Ben, Thank you for staying with us and for providing your feedback. On behalf of our entire team, I would like to apologize for the unpleasant experience that you had at our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although we cannot speak on behalf of the agent that booked your reservation, we do apologize for the mix-up that you experienced and for the inconvenience it caused you. We understand that we should have done a better job of handling the situation, and I ask that you please accept our apologies for the poor service you experienced during the check-in process. Your feedback has been shared with our front desk team, and we are taking immediate steps to ensure our team is fully equipped to be more responsive and helpful. We would also like to apologize for the issues you experienced in your guest room. We have addressed your observations with our housekeeping and maintenance teams, and have come up with action plans to revise our procedures to ensure that these issues do not arise again. We appreciate your feedback and we hope you will give us an opportunity to show how much we have improved on a future visit. Barbara Romano General Manager

"Paris's Birthday"

4
Bennell C, Winston Salem 15/03/2019

Great trip!!!!! Awesome time, perfect location and can't wait to return. I would definitely recommend the stay to others. Located near everything we needed.. Made plans in advance to make sure I getting the best for my money.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Bennell, Thank you for choosing Best Western Atlantic Beach Resort for birthday celebration. We are glad our location was perfect for your needs and that overall you enjoyed your stay. Thank you once more for recommending us to future guests, and we look forward to hosting you again soon. Barbara Romano General Manager

"Ok"

3
Ktjolars11, Minneapolis, Minnesota 14/03/2019

Went on a family vacation here. I thought Best Westerns had continental breakfasts but this one did not. Very expensive breakfast. If you walk down the road a block or two, there is a place called Beaches bar and grill. Great breakfast buffet for a good price!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking time to review our hotel. We are disappointed to know the breakfast choices were not to your liking, and the value fell short of your expectations. We hope everything else was to your total satisfaction. Thank you again for your valuable feedback, and we hope to see you all again soon. Barbara Romano General Manager

"Nice stay in Miami"

3
Safari09989720993, Lakewood, New Jersey 13/03/2019

I stayed at the best western for its proximity to the beach, and the hotel did not disappoint. The staff was friendly and helpful, any and all requests were handled quickly with a smile. My room was comfortable; the AC worked well, however the bathroom is showing signs of aging. If views are important, go with the oceanfront rooms, an ocean view doesn't really have a good view. Also, the walls are a little thin, so request a quieter room upfront if that matters to you. I stayed on the top floor, and I heard some of the spring-breakers on the floors below me, so I can't imagine what the noise levels would be if I was lower down. Here are some things I wished I knew before I came: 1) The chairs and towels cost $15 combined for the day, however the guys you get them from are not connected to the hotel, so you have to pay them cash upfront- no charging to the room. There is no drinks or food service on the beach, and the chair and umbrella guys only let you have one towel per chair. 2) They allow smoking on the beach, and everyone seemed to be doing it (both cigarettes and other types, if you know what I mean). If you have problems with breathing cigarette smoke like I do, you really don't have any options. I wish they would designate one side as a smoking section so people with breathing sensitivities like me wouldn't get sick (like I did). 3) Since the beach chair sellers are only contractors, they had no authority to do anything about unruly guests. Several groups were blasting loud and explicit rap music, which a lot of parents with little children were unhappy with since it was a family beach. However they were told there was nothing to be done, and there was nowhere really to go. Overall, I don't think I would come back. The hotel was fine, but when you go on a beach vacation, the beach really matters, and the way it's run now was unsatisfactory.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for evaluating your stay with us at our hotel. We are glad you had an overall good stay and that you especially liked our services and accommodations. However, we are sorry for the difficulties you experienced at the beach. Your comments show we have room for improvements, and we will discuss your concerns with our management team to elevate our guest experience going further. We appreciate your observations and hope to have the opportunity to make it up to you on your next visit in the future. Barbara Romano, General Manager

"Great Beachfront Location!"

5
Nomad43395747635, Vancouver, Canada 10/03/2019

This hotel is located right on the beach. We had great views from our ocean front room. This is a great alternative to more expensive properties closer to Ocean Drive. The trolley provides access to the main area of South Beach and the Airport bus stop is also nearby. Meals in the restaurant were great and there were other options within walking distance.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and the convenience to local attractions all at such a great price. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Overpriced in north Miami Beach"

1
User 07/03/2019

Very over priced for a Best Western. Should offer continental breakfast. I tried to but 2 bagels and cream cheese, was told they "ran out of cream cheese" This was on a Sunday morning , for paying $300.00 a night I would think this wouldn't happen.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to share your feedback. We appreciate your comments, and we apologize for not meeting your expectations and are sorry for the breakfast disappointments. We encourage you to come back and give us a chance to provide you with the type of service we are normally known for delivering. Barbara Romano General Manager

"good 3 star hotel"

4
GoPlaces45722005524, Paris, France 06/03/2019

Good 3 star hotel, nice location. When you reserve be sure that you choose the ocean front room, the ocean view is actually just a partial ocean view room. The pool is not so big but the beach is just next and it's beutifull!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the kind review of Best Western Atlantic Beach Resort. We are pleased overall you were happy with your stay, and our ideal location worked well for you. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Barbara Romano General Manager

"Best Vacation Ever"

5
Daydream55134198926, West New York, New Jersey 05/03/2019

I enjoyed myself with my friends to the fullest ,the amenities in the hotel were perfect cleanliness and attention were always given . I loved the smell in the hallways the breakfast was excellent and the decor of the hotel was a plus .The mid beach location was a plus

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your wonderful review of Best Western Atlantic Beach Resort. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We hope to be your hotel of choice whenever you return to the area. Barbara Romano General Manager

"Amazing Property"

5
User 04/03/2019

Had the pleasure of spending 5 nights at this marvelous property just a couple weeks ago (Feb 9- Feb 14). I did read a lot of reviews that had me wondering if this hotel would be a good fit for my family. All I can say is that this property exceeded my all of my expectations. The front desk staff, bellman, housekeeping, breakfast attendants were all friendly and always looking to make my stay enjoyable. We were assigned room 114 and although we were on the ground floor of the property with no view, it actually worked perfectly because our room turned out to be two rooms (114 and 115) we had two bathrooms, a living room area then our bedroom was in a separate area. With a 2 year old, this was the ideal room because he could run and play and we didn't bother anyone. We did have the ice machine, elevator and main pool entrance/exit next to our room but again the noise was very minimal. We did add parking to our stay and it was about $34 plus tax approx. Although the spots were small we always were able to find parking on property. The neighborhood is just perfect because once you exit the I-195(I think that's the highway) it leads you straight into the hotel. No need to drive in traffic in south beach or deal with the crowds. Hungry? There is Primo Cafe and market that not only sells everything and anything you can think of, but they have a great breakfast for a reasonable price. The best part of the hotel was the close proximity to the beach. Just a boardwalk separates you from the sand. You do have to rent the umbrellas and beach chairs but its optional if you want to enjoy the beach. The bottom line is that this hotel is perfect for any Miami trip. Yes you have to pay for breakfast, parking, and beach amenities but that's what happens when you stay in such a hot spot. Unless you want to party 24/7, there is no reason you should pay twice as much for a room when you can get better value for half the price here. Thanks to the entire staff for making our vacation one we won't ever forget. We promise we will be back.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Jesus, Thank you for your glorious comments regarding your visit to Best Western Atlantic Beach Resort. It is great to read everything we have to offer left you with a remarkable impression of our hotel. We look forward to welcoming you back for another outstanding experience. Barbara Romano General Manager

"Great hospitality and location-steps from the beach"

5
User 26/02/2019

Everything from their great staff, food, comfort and location was extremely exquisite especially for the price. Their staff went above board to make sure we had a great vacation. The room was comfortable and clean. Breakfast and room service were top notch. This was the perfect location for unwinding at the beach and a short walk to shops and entertainment. The price was unbeatable too!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the glowing review of the Best Western Atlantic Beach Resort. We are delighted to know you loved all aspects of our hotel and that found everything we offer to be a great value. It was a pleasure hosting you, and we look forward to your next visit. Barbara Romano General Manager

"Honeymoon"

5
User 24/02/2019

Hotel was very nice! Amazing food at the best area price! Great room! Beautiful beach! Very quiet location! Only issues would be our door not locking and having to be fiddled with and the need to dedicate staff to answer the front desk phone! Operator was always busy and the others weren't always busy but would not be picking up.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Claire, Thank you for choosing the Best Western Atlantic Beach Resort for your honeymoon. We are glad you enjoyed your comfortable accommodations and that you liked our location. However, we are sorry for the inconvenience you encountered. Your feedback has been shared with our maintenance and front desk teams to make sure we are consistent with our service delivery. We value your business and hope to welcome you back soon. Barbara Romano General Manager

"Welcome stay"

5
User 22/02/2019

Recently stayed at the Best Western Atlantic in Miami. Very welcoming greeting Quick check in Rooms are good Great location Juan in the front desk is a big asset as the first interaction Will stay again anytime

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Sherpa, Thank you for the wonderful review of your recent stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit. We will surely share your compliments with Juan. We appreciate your business and look forward to hosting you again in Miami. Barbara Romano General Manager

"Douglas"

4
User 22/02/2019

Rooms are clean and very a friendly staff. The breakfast area in the hotel offers either a buffet or individual breakfast choices and is very reasonably priced. The staff in the restaurant and most helpful and always available for service. There is a pool and fitness center on the premises and proximity to the beach with easy access from the pool is excellent. Parking at the property is disappointing as the choice is to pay approximately $40 per day or at a public facility 10 blocks away.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort and sharing your experience. We are glad to read you liked our spotless rooms, cordial associates, and beautiful amenities. We also appreciate you highlighting our convenient location being close to the beach as well as the breakfast we offer. We appreciate your business and hope to see you again soon. Barbara Romano General Manager

"February trip"

4
Leah H, Baltimore, Maryland 21/02/2019

Spent two nights in hotel. Check in was quick. Room was very clean, suite was equipped with fridge and microwave. The only complaint I have is with the temperature of the pool which was way too warm for weather in the 80's. I did mention it to the front desk, they said maintenance would look at it but nothing was done about it.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Leah, Thank you for making Best Western Atlantic Beach Resort a part of your travel plans and for providing feedback. We are delighted to know you liked our well-equipped rooms. However, we are sorry our maintenance staff was not as responsive as they should have been in working to address your specific concern, but we assure you we will be more diligent going forward. It was our pleasure serving you, and we hope you will stay with us again in the future. Barbara Romano General Manager

"Excellent Hotel!"

5
User 18/02/2019

Could not have been happier with our stay! It started with a friendly and accommodating front desk and continued with a beautiful room. The pool and beach access were great. And the free trolley to South Beach (located very close to the hotel) negated the need for a rental car. Plus it is the cleanest and best smelling hotel we have ever stayed at. Thanks so much for a great quick get away from an Ohio winter!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Lon, Thank you for your wonderful review of Best Western Atlantic Beach Resort. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. We look forward to having you as our guest again soon! Barbara Romano General Manager

"room was very clean best view for the beach"

4
User 17/02/2019

was awesome experience the view the location the cleanes cant be better i would say to redo the pool it can use a refresh parking should be an option of booking together with room overall i loved it the coffee in the room is delicheis

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort. We are happy to read you enjoyed amazing views from your well-appointed room and that overall you had a good stay. We value your feedback and hope to welcome you back in the near future. Barbara Romano General Manager

"5 Night Stay on the Beach"

4
lmtiggers, Oregon, Ohio 15/02/2019

We stayed here for 5 nights. Housekeeping made up our room promptly every day. The towels were soft, the king bed was comfortable and the sheets were soft. There was a desk, 2 chairs, a foot stool, flat screen tv and a long counter with drawers. We had a mini frig and a safe, There were 2 closets. The thermostat is on the wall so you don't have the noise like the window air conditioner. You can get beach towels by the pool. We were in room 404 and it looks over the atrium and front desk. (the fourth floor is actually the 2nd floor) It can be a tiny bit noisy at times so ask for a room above the 4th floor. There is not a resort fee but there is a $37.00 plus tax parking fee AND the parking garage is very small. (all hotels in this area charges for parking) You will have in and out parking privileges. We only ate at the restaurant once and we had chicken wings. They were hot and tasty. The staff was very nice. Even though this is a Best Western Plus, they do not have a complimentary breakfast. You can however print out your airplane boarding pass for free.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for making Best Western Plus Atlantic Beach Resort home away from home. It is a pleasure to know we met most of your expectations and that you especially liked all the amenities we offer. We focus on providing rooms that are clean with everything in good condition, and our team members love hearing the guests have recognized their efforts. We value your feedback and hope to see you again soon. Barbara Romano General Manager

"Wonderful"

5
User 14/02/2019

I had great experience with the staff beautiful room well worthed the money will c u again beautiful view from the room every one is nice at the place beautiful ocean beautiful boardwalk good smell hallways

"Great Place"

5
doc092, Wadsworth, Illinois 12/02/2019

Excellent location and room, especially the corner ocean front room. Friendly efficient staff, including housekeeping and restaurant, and reception. Nice pool and lounging area. Right on the boardwalk and second to the beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It was a pleasure to host you at Best Western Atlantic Beach Resort. We are delighted you loved our terrific location and your well-appointed room. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Barbara Romano General Manager

"The beach is your backyard here!"

5
SkyHopper1, Toronto, Canada 11/02/2019

Excellent Stay! Good location. Clean and smells fresh all day right at the lobby and almost the whole area of the hotel. Friendly, easy and very welcoming front desk staff. Efficient housekeeping service. Excellent room with a view. The beach is your backyard here! Special thanks to AJ, Bless and Romulo for making my birthday special! Will be back 100%!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort for your birthday celebration. It is a pleasure to know you loved our terrific location and cordial service. Your compliments will surely be shared with the associates mentioned. We enjoyed having you as our guest and hope to see you again soon. Barbara Romano General Manager

"Great location"

4
Kent B, canal winchester, United States 11/02/2019

Nicely renovated hotel with direct access to beach. The boardwalk is accessible from the pool deck and offers restaurants and bars not seen from the street side and quieter space for exercise. The restaurant was a competitive option for the other places along Collins ave.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Kent, Thank you for being our guest at Best Western Atlantic Beach Resort. It is nice to know you had a pleasant stay and loved our convenient location. We value your feedback and hope to welcome you back soon. Barbara Romano General Manager

"Right on the beach"

4
WebbDavid, Copenhagen, Denmark 03/02/2019

We spent one night on our way through Florida. We had an oceanfront room, and the view was absolutely ocean front. Nice sunrise. Friendly staff, clean room. They were out of parking spaces but there is a public parking about 800m away at reasonable 8usd pr 24h. Would recommend this, it is clean and monitored. Including a safe walk back to the hotel. It is possible to unload the car and check in and then park the car. Breakfast was ok, staff very helpful. Could have stayed a few days. Not a cheap location, but value for money was ok.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
David, Thank you for making the Best Western Atlantic Beach Resort a part of your travel plans. We are glad you were impressed with our courteous associates and that you enjoyed our well-kept accommodations along with the view it offers. We appreciate your feedback and look forward to your next visit. Barbara Romano General Manager

"+Superior service"

5
fox_and_spouse, Wembley, Canada 30/01/2019

Excellent service people. Very clean property. Azure restaurant good service and very good food. Pool bar drinks expensive. \\Rooms down the sides - the view is bascally other buildings and higher floors have view of other roofs.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your kind review of the Best Western Atlantic Beach Resort. We are happy to have surpassed your expectations with our outstanding service. Comments like yours encourage the team to keep up the good work. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Barbara Romano General Manager

"Fantastic!"

5
User 27/01/2019

Words do not describe how happy we were with our stay. The cleanest hotel I have ever stayed in by far. The view was breathtaking and admired by all of my friends and family. The pool bar was great and restaurant was quality. It was in a great location also. We received a members package and a welcome package in the room. Absolutely nothing but good things to say about the service. Thank you Best Western for taking such good care of us!!!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your fantastic review of Best Western Atlantic Beach Resort. It's always our attempt to provide a comfortable stay for each guest, and we are glad to read we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Barbara Romano General Manager

"Parking is a nightmare"

3
User 27/01/2019

This was a 1-night stay before a cruise the following day. It's a nice hotel, but the only thing we actually saw was our room, which at least had a nice view, even on the side of the hotel. This was my first stay on Miami Beach. I've taken cruises from the port before but never stayed in town. I'm from Florida and been to many of the beaches, and I have to say that Miami Beach is a beautiful beach. Now, here's the downside...Parking is absolutely horrible!!!! The "parking garage is a joke!!! $34/night for an available 15-20 spaces. The only other options are street parking, at a cost of $3/hr, or a parking garage 3 blocks away. I didn't even bother to ask how we were supposed to get back to the hotel if we used the public parking garage. I made a comment at check-in about the price of parking, stating that I intended to complain to Best Western, and the registrar comped our parking. The concierge was nice enough to walk out to the street to get our luggage since the garage doesn't have direct access to the hotel. I managed to find a spot in the garage, which is not easy to get in and out of. We made the mistake of leaving a while later to go to dinner. When we came back, there were only a couple available spots, which only a motorcycle or Smart car could fit. I drive a Dodge Dart. I ended up paying for parking on the street at the cost of $3/hr. Since parking was free from 3a -9a, I paid for 4 hours and sent my niece down to pay for an additional hour in the morning after I found out breakfast was going to cost us $19/each. We checked out by 10:00 a.m. and went to Dunkin Donuts. I've never stayed in a Best Western where breakfast wasn't included, if only even continental. I spent more money on one evening in Miami than I did our entire 5-day cruise. Glad I paid for our stay with points. On a side note, the staff was very nice and helpful.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. Although you liked our associates, we are sorry you were disappointed with the lack of complimentary breakfast and also regret the inconvenience you had due to the parking facility. We have made a note of your feedback as it gives us scope for improvement. We hope to have another opportunity to welcome you back soon for a much better experience. Barbara Romano General Manager

"Fabulous Stay"

5
User 22/01/2019

This is not the first time we stayed at Best Western Plus.... As always, our expectations were met. Our suite was nice and spacious, very clean. Service was a pleasure.Thank You! Looking forward to stay again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to Best Western Atlantic Beach Resort. It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We hope to see you again soon! Barbara Romano General Manager

"Amazing girls weekend"

5
User 21/01/2019

We chose this place because it was good in price and location. The hotel was very accommodating. The pool area was very nice and the drinks at the bar were great. The ladies at the desk were so sweet and they sent us a really nice amenity to the room. Details like this made us feel very special. It was a little far to walk to south beach so we used Uber and the public trolley. The trolley was great because it was free and had AC. Great trip overall!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort. We are delighted you had a great time with us and that you found everything we offer to be a good value. It was a pleasure hosting you, and we look forward to your next stay. Barbara Romano General Manager

"Great place, great time"

5
User 21/01/2019

What a great find! I booked my reservation through Expedia and was a little hesitant since I was not familiar with Best Western. So glad we did! The service and staff were amazing. The room was very comfortable and had everything we needed. We will definitely be back.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Anna, thank you for the wonderful review. We are so delighted you loved your beautiful room and that our friendly service made your visit a memorable one. We can't wait to welcome you back to Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Spend Extra Nearby"

2
Angel P, Toronto 21/01/2019

After our cruise, we decided to stay in Miami Beach for two days. From Miami Port, we got to the hotel around 10 in the morning. Now I understand, that's hours before check-in but we were also advised that they would check us in as soon as someone checks out. My family and I (party of four with 2 & 5 yr olds) hung out at the lobby for about an hour watching numerous parties check out. I also understand that the rooms needed to be cleaned after check out. We decided to have lunch at a nearby Chinese (Yeung's) restaurant hoping by the time we get back, our room would be ready. We were back at the hotel by 130pm, at this time there's a new set of people at the front desk. So I informed if they had a room ready for us and rudely told if I was aware what the check-in times were, without even asking for my name. Meanwhile, the information was right in front of her, our room ready and all she had to do was give us our keys lol. We were in our room just before 3pm. My wife and I let this go...we're like, 'we got the room, our kids can take a nap.' Now middle of the night comes (2-3 in the morning), people slamming doors in the hallway, a couple had an argument with full out screaming. The guy kicks out the woman out of the room, the argument carries out into the hallway. So I called front desk and ask to send security on the 9th floor to check what's going on. An hour later, still screaming in the hallway, doors are still slamming. Kids are now up - still no security. This goes to tell me that BW don't give two sh*ts about the safety of their customers. Decent hotel, nice location - but they need to invest on staff that gives a sh*t. You won't find customer service here, which sucks having just gotten off a cruise where customer service is top notch.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Angel, Thank you for staying with us and for sharing your concerns. First, we apologize for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associates who serviced you and also the supervisor to get clarity and to ensure that situations such as yours are handled swiftly and appropriately. We can assure you we have learned from this incident, and the directive is clear on how we will respond to handling these types of issues going forward. We hope you will reconsider returning to our hotel, as we would like you to experience the hotel as you should have on this past visit. Your experience with us was not typical, and we hope to welcome you again soon! Barbara Romano General Manager

"very very bad, no actually worse "

1
efkank2018, Miami Beach, Florida 17/01/2019

it was extremely BAD service ever. Firstly manager (Barbara Romano ,CHA) she is disqualified, unprofessional and super RUDE. i found a bug in the room she even didn't say sorry forgot about sorry she didn't listen my problem. i called costumer service they were very unprofessional and saying same thing. my experience was horrible in this hotel, so much rude and noisy clients, introduction started 7am so never recommend that hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at our hotel. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for failing to meet your expectations. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"Lobby smells fresh and clean all day"

5
User 16/01/2019

Pros: Good location. Clean and smells fresh all day right at the lobby and almost the whole area of the hotel. Friendly, easy and very welcoming front desk staff. Efficient housekeeping service. Excellent room with a view.Cons: No chairs provided at the beach. Need to pay extra if you want to use it. Pool area closes at 6pm (pretty early). Pool bar needs some life. Garbage truck and motor vehicles movement quite loud enough to wake you up in the morning.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Cris, thank you for your generous review about Best Western Plus Atlantic Beach Resort. We are delighted to read you appreciated so many aspects of the hotel. However, we are disappointed we fell short in a few areas and regret the inconvenience this caused you. We hope these issues did not overshadow your overall experience and look forward to welcoming you again. Barbara Romano General Manager

"Won't be back"

2
Kimastorey, pittsburgh 15/01/2019

We stay while traveling with 3 other couples. This hotel while clean and rooms comfortable, was by no means a resort. They offered NO resort accommodations!! The pool bar closed at 2 pm ona Friday. The bartender could even give you price or beverages. The “resort lounge” was closed. The pool hours were short. Closing most days a 5. While they provide music. It would go off and no one would fix it. The staff was nice but not knowledgeable. Nothing close to hotel and absolutely nothing for children. Not worth $150.a night!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you choosing our hotel and taking the time to share your concerns. We strive to provide outstanding service and hospitality to every guest, yet it seems we were not up to par this time. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Barbara Romano General Manager

"Great looking place and room"

3
User 04/01/2019

Didn't like how some of the staff (front desk) were. The hotel is beautiful and beach front. When they ask what parking choice to take, deny the valet and other choice and park in the nearby public parking area (over the bridge). It was roughly a 5 min walk from the hotel and saved nearly $40. Plus it's a nice well-lit walking area that goes over beautiful body of water (channel). The only issue I had was when I paid for our room through the front desk the rate I was quoted supposedly didn't include the breakfast so I had to argue with front desk management the next morning to get access to breakfast since it wasn't my fault that it wasn't included in on my bill-I was never informed. Breakfast was well worth it though, just annoyed me that I had to plead my case for 10 minutes which made me feel like I was lying about the situation, or stealing from them. Not impressed. The manager however did write up breakfast tickets for that morning...but it was like pulling teeth.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Kirk, thank you for choosing us and for taking the time to evaluate our hotel. It is good to know the most of your visit was pleasant. However, we are sorry for the incident you encountered with our staff. This is certainly due to miscommunication and we will be more diligent going ahead. Please consider giving us an opportunity to make it up to you on a future stay. We are confident you will have a much better experience. Barbara Romano General Manager

"Screwed up Check in screwed up trip"

1
auhuman, Dallas, Texas, United States 30/12/2018

Travelled from west cost. When I showed up with wife and 2 year old daughter at the reception at 2am to checkin, the receptionist said I have to wait for for 35 mins because his Pc system was doing some End of Day job. He was very harsh in answering my doubts on why he cannot checkin. And then I waited in the reception area with all my luggage and fed my daughter dinner

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear auhuman, Thank you for writing a review. We are very sorry for your inconvenient experience at check-in. This is not typical at our hotel, and measures are being taken to ensure future guests do not face a similar situation. We hope to have an opportunity to better serve you and your family in the future. Barbara Romano General Manager

"Peace of mind"

5
almersal, Riyadh, Saudi Arabia 28/12/2018

Best western plus atalantic Miami mid beach is one of the finest hotels in Miami mid beach it's a 4* hotel but great location and nice facilities near to the beach with quite environment, great breakfast

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. It is great to read that you were impressed with our central location and breakfast offerings. It was a pleasure having you as our guest, and we hope to see you again soon. Barbara Romano General Manager

"AMAZING HOTEL AND SERVICE!!!!"

5
Dream45523576338, Amsterdam, The Netherlands 18/12/2018

We stayed at the Best Western Plus Atlantic Beach Resort for our 4 year anniversary. As soon as we walked in we were welcomed, everyone had a smile on their face. We were checked-in by Velett, as we were having a conversation we told her the reason for our trip and she went above and beyond to make our stay special and enjoyable. When we walked into our room there was a towel swan with balloons, chocolates and a bottle of champagne. We felt very welcomed. Thank you very much for the amazing stay. From the restaurant to the bar, Xaviel thank you for all the amazing cocktails and talks. Thank you very much to everyone who made our stay amazing. Big thanks to Matias the concierge for the restaurant recommendations, we definitely enjoyed it. The Best Western will forever be our favorite hotel when we visit Miami. Thank you all.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort for your anniversary celebreation and for recommending us. We are so happy you were impressed with all our service and facilities and that we were able to provide you an amazing stay. Your compliments will be shared with my team, especially with Xaviel and Matias for doing such a great job and all of us look forward to welcoming you back soon. Barbara Romano General Manager

"Great value"

5
User 16/12/2018

The beachside location and view of the ocean were unbeatable. The staff was kind and helpful during every part of the stay. They let us check in early and gave us a temporary guest key so we could see the beach while they finished up preparing our room. The housekeeping staff left a welcome card addressed to me with a plate of fresh fruit. We will be returing to this hotel in the future.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for making the Best Western Atlantic Beach Resort a part of your travel plans. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel, especially the great value we offer. Your review means the world to us! Thanks again and we look forward to welcoming you back. Barbara Romano General Manager

"Lack of Professionalism from Manager on Duty"

2
alwayz83, Sunny Isles Beach, Florida 15/12/2018

I stayed from 8 - 15 Dec for a business trip. The location of the hotel is pretty decent, with it just next to the beach. There are a couple of nice restaurants around the area (e.g the Tavern). The expensive and limited parking at the hotel means that the budget-conscious will probably have to park at the $8 ($1/hr; $8 for 24-hr block) some 10 minutes of walk away. But the hotel concierge does allow temporary parking for loading/unloading, which is nice. The Concierge is generally helpful and nice in dishing out recommendations. The rooms are run-of-the-mill, and nothing to shout about really. The walls are not so thick and you can probably hear all the noise that fellow hotel-stayers make when they walk along the corridors. Not good for light-sleepers. The room that I slept in had a leaking air conditioner. The daily cleaning service was also not done to the mark - I got stained towels, and for some reasons they like to move the clothes that I was trying to hang dry. What made me really unhappy about the hotel was the crude manner that the manager on-duty, Romulo (14 Dec) treated me. I was speaking with a junior associate who was kind enough to understand my need to have a later check out and promised me a 1pm checkout (as opposed to 12noon). Then Romulu came over, didn't ask the associate about my enquiry, and then told me that the hotel was “sold out” the next day. When I explained that the junior associate promised me a 1pm checkout, he disregarded the promise and just turned me away. I could sense from his demeanour that he was discriminatory towards me. I took it in my stride and checked out of the hotel at 8am the next day. I also left a tube of moisturising cream and asked later in the day if it was found. And no was the answer I got from the hotel staff. Miami Beach has many good hotels, and there is no real reason to revisit this Best Western Hotel, especially when you have managers (no less!) who cannot be bothered to help customers like me (who is btw, a BW member). I will not recommend people from staying here, unless service from the managers become better. I hope the hotel management can train their managers better!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, Thank you for taking the time to share your concerns. Please accept our apologies for the unpleasant interactions you had with our staff. Our team strives to provide only the best service, and we are very disappointed to read that this was not your experience. We will be using your feedback to train for a better customer experience going forward. Thank you once again, and we hope to have an opportunity to better serve you in the future. Barbara Romano General Manager

"Best value in Miami!"

5
Connector49884075940, Columbia, Maryland 14/12/2018

I spent weeks looking for a nice hotel in miami with a good location that wouldnt break the bank and I'm so happy I found this place! Its right on the beach, 5 minute drive to ocean drive, and 15 minutes to downtown! I stayed for a girls trip with my mom and we partied some nights but we were still able to stay in some days/nights to relax. The hotel has a restaurant with great food, a pool bar, and heated pool that was perfect for December, and a Separate bar/lounge area! The value of this hotel is unmatched!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort. We are delighted to know you had a great time with us and that you found everything we offer to be a great value. We look forward to your return visit! Barbara Romano General Manager

"Nice stay"

4
Rachel K, Nanticoke, Pennsylvania 13/12/2018

Very small pool. This is a beachfront property. Check in time is 4 pm and they will with hold your room key until that time. We arrived at 3:20 and were not allowed to check in. Champagne in the room was a nice touch. Very close to South Beach. Would stay again. The beds are super hard and the tv isn't very good. There are only about 20 channels and one doesn't have picture, a few are in Spanish, and four are either sports or news. I prefer when the hotel has a smart tv.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Rachel, thank you for taking the time for reviewing your stay at the Best Western Atlantic Beach Resort. We are glad you were pleased with our convenient location between South Beach and North Miami Beach. Having said that, I am sorry for not meeting some of your expectations. We have made a note of your feedback as it gives us the scope for improvement. Your business is appreciated, and we look forward to hosting you back soon. Barbara Romano General Manager

"Good clean hotel"

4
tennscore, Cheslyn Hay, United Kingdom 11/12/2018

Not far to walk to south beach along the board walk where there are many restaurants and bars. There are some good places to eat and drink a little closer on Collins Avenue and a restaurant on site. Helpful staff and good clean rooms not much more to ask for.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It's a pleasure to read your fantastic review of the Best Western Atlantic Beach Resort. We are thrilled that you enjoyed our convenient location as well as our spotless property. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Barbara Romano General Manager

"Excellent Location"

5
PeachInHamilton, Miami Beach, Florida 11/12/2018

We stayed at this hotel for 4 nights and from the time We checked in to the time we left, the customer service was outstanding. The hotel was very clean as well. No matter who you asked or spoke to, they were professional, courteous and friendly. I had room 816 and the view was perfect. Although this is the only Best Western I've ever stayed at that did not have breakfast included, you could go to the restaurant for an additional cost. It was a tad pricey, but what isn't in Miami !? It was delicious though. The pool was nice to sit at and relax for the day. Excellent location for all the sites, either walking or taking the trolley.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the generous review of the Best Western Atlantic Beach Resort. We are glad you loved our location and that you were impressed with our courteous associates. Your compliments will surely be shared with them, and we hope to welcome you back soon. Barbara Romano General Manager

"A Wonderful Best Western"

5
bking1224, Key Largo, Florida 11/12/2018

I was in Miami for Art Basel and doctors appointments the next day. The staff at this property were the best compared to any other Best Western I have stayed at. All my needs and requests were granted. They even gave me a suite upgrade which I am extremely grateful for and late checkout. They recognized my Diamond Select membership tier better than any other area hotel. I was extremely impressed by the welcome gift presented to me. Thank you to everyone at the Atlantic Best Western.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the glowing review of the Best Western Atlantic Beach Resort and appreciate your loyalty towards our brand. We are delighted to know you had a great stay and that our staff was attentive to your needs. We will be sure to share your compliments with the team, and we look forward to welcoming you back soon. Barbara Romano General Manager

"Fab hotel with stunning views"

5
Leesa H, Belfast, United Kingdom 10/12/2018

Just checking out of this hotel today having stayed for 3 nights. Lovely clean and comfortable rooms. Reception and dining room immaculately clean and staff very welcoming, friendly and attentive. Always round at breakfast offering coffee/juice top ups. Breakfast buffet plentiful and well organised - reasonably priced also. If you can, get an oceanfront room. With the jet lag, I was up at 5am and sat on the balcony watching the sun rise. Just stunning! Pool on the small side but not busy and kids enjoyed it. Beach is a stones throw from back of hotel and is beautiful. One small bad point is that the room we had had a connection door to the room next to us and my bed was pretty close to it. I heard the man next door snoring! So if you're a light sleeper and have noisy neighbours you may have trouble. In saying that I am sure reception would help you out. Free trolley with stop outside hotel next door. You can go North or South from here. *tip* if you're going South, cross the road to the next block to catch trolley as it takes about 20/30 mins off the journey. Lincoln Rd Mall easily accessed on trolley. Ocean drive also. Booked trip to Everglades at concierge which was great fun. In summary, a great all round hotel and I would definitely stay here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Leesa, it was a pleasure to host at Best Western Atlantic Beach Resort. We are delighted you had a great time with us and loved everything we offer. We look forward to your return visit! Barbara Romano, General Manager

"Great location right on Miami Beach!"

5
Bozena_12, Winnersh, United Kingdom 07/12/2018

Beaitful room offered duirng my first visit to Best Westen Plus Atlantic Beach Resort and welcome gift on arrival of wine & fruits, which was so nice! I loved the location right in the beach. Beautiful hotel with friendly staff and I cannot wait to be back next year! The room was ocean facing with the most amazing view right on the beach!

"great view,,,great time"

5
dkivell, Wallaceburg, Ontario 05/12/2018

Great area to go to and have relaxing good time. Pool was extra heated if you like that or cool off in the ocean which was great temperature. parking is 35.00 per day unless you want to walk a while down the road for $8.00. Breakfast is $18.42 so be prepared for that. All in all you are in Miami Beach so nothing is cheap. Had a great stay!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dkivell, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano, General Manager

"Ramon front desk supervisor"

1
User 03/12/2018

Ramon is a racist , shows no heart in his worth ethic , didn't vouch the fact that I was a hotel guest . Disrespected me and told me I wasn't welcome in the hotel without a hotel key , smelled like he hadn't a couple too many drinks and was blood shot , look like he was high on the Job. Supervisor Ramon from front desk . No hoapitallty skills. Complete clown .

"Start of our Cruise Vacation"

4
Mimitolilman, Fort Worth, Texas 25/11/2018

We stayed our cruise vacation right here at BW Atlantic Beach Resort. It's located right in Mid-Beach. Great location away from the crazy of South Beach. The Boardwalk and beach were right outside the hotel. It was cool the day we got in so the beach was not an option. Check in was easy. I booked a 2 room suite. Price was right. Thought we were getting a beach view, but not available. Since we were only staying one night, or view really didn't matter. The room was very clean, the 2 baths were perfect. Plenty of towels. Beds were very comfortable. Pull out bed (Couch) is just that. There's that bar that makes it uncomfortable. 2 balconies Now, I wished a breakfast had been included with hotel. They wanted an extra16.00 pp for breakfast. When we stayed at the BW Cocoa Beach. They did provide breakfast. A couple of concerns. The heavy perfumed/cleaner smell in the reception area and hallways. It was so strong that it have me an instant headache. We had to rush in and out of the hotel in order to not get a headache. Also, I don't know what was going on above us is the middle of the night, but it sounded like furniture being dragged across the floor for hours. And constant walking around above us. It was so loud. Otherwise, Atlantic Beach Resort is a really great hotel. Great location, extremely nice staff. Great for families!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at Best Western Atlantic Beach Resort. We are pleased you loved our convenient location and attentive associates. However, we apologize for the noise issues and value your feedback as it will help us to know where we should improve. We hope to see you again soon. Barbara Romano, General Manager

"Paying for Parking"

2
User 25/11/2018

We did not like having to pay for parking. And the cost to park was so high too. It was also hard to get into to check in also. There was no Continental Breakfast either? Being a rewards member you would think this would of been available? Had to walk four blocks to get a good cup of coffee. The coffee paying machine only gave you about 3 ounces of coffee? What a joke.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, Thank you for your honest review. We are sorry you were disappointed with so many aspects of your stay, including parking and breakfast. Your comments will be shared with our team so we can improve upon these areas going forward. We hope you were able to enjoy the rest of your time in Miami, and we would welcome the opportunity to better serve you in the future. Barbara Romano General Manager

"Excellent location"

4
Bentley333, Calgary, Canada 22/11/2018

Awesome property located near the beach and restaurants. Hotel staff were excellent at check in. The partial beach view was welcoming and relaxing. Close proximity to fine dining and other amenities. Nice base from which to check out all the city has to offer.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at Best Western Atlantic Beach Resort. We are delighted you enjoyed our convenient location and proximity to so many restaurants. We look forward to welcoming you back on your next visit to our area. Barbara Romano, General Manager

"One of my best experience at a Hotel!!!"

5
Voyage22520760551, Miami Beach, Florida 15/11/2018

Amazing customer service,profesional staff, clean and chilling environment. highly recomended. One of the best Hotel I ever been in, my husband and I are looking foward to our next vacation very relaxing was able to enjoy a quality time with my husband...

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for recommending us to future guests and for letting us know that your stay was perfect in every way. We can't wait to welcome you both back soon. Barbara Romano General Manager

"Family trip"

2
Chris H, Mission, Canada 14/11/2018

Rented 2 rooms for 3 days. Bugs in our room and my kids had bug bites as well. everyware. I told the manager and she said to not leave food in room. Nice fix. When we got off cruise ship we had to wait in lobby for 4 hrs before they would give our 80 year old family members a room. We offered to pay extra for priority but said no. Will stay elsewhere from now on. All best westerns seem to be getting worse. Lucky they are close to beach , otherwise I think they would be in trouble the way they run the place. Much nicer places around Miami beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to share your feedback. We appreciate your comments, and we apologize for not meeting your expectations. We encourage you to come back and give us a chance to provide you with the type of service we are normally known for delivering. Barbara Romano General Manager

"Loved how close to beach"

4
Passport14374960094, Coon Rapids, Minnesota 12/11/2018

Ask at check in if you have a suites because keys will only work on one door and it wasn't the one they wrote on the key packet. So close to the beach and restaurants, shopping area. If your a light sleeper make sure your room is above 4 floor or you will have issues sleeping.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing the Best Western Atlantic Beach Resort. We are glad you had a comfortable stay and that you were pleased with our easy access to the beach. However, we regret if you had any inconvenience. We hope to welcome you back soon. Barbara Romano General Manager

"Good surprise... once you get used to the smokers seating on on the front door steps"

4
Laurent B, Boston, Massachusetts 05/11/2018

To be honest, I was upset at first. I arrived to a bunch of steps with a half dozen smokers. My first impression was poor. Yet, may be because of the horrible stench of those smokers, they use a nice fragrance indoors on every floor that is nice. The room was decent, but the bathroom tiny. Very small fridge. Decent storage space. Very limited view of the ocean (you can see if seating on the balcony at a 45 degree angle). The pool was SUPER warm and very tiny. A few chairs, and access to the boardwalk/beach. NO chairs are offered for free on the beach. Sadly, the staff did not seem aware of a basic pizza place, or Subway (almost in front of the hotel)... yet, overall the hotel ended up being decent. Staff was attentive to my requests.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time for reviewing your stay at the Best Western Atlantic Beach Resort. We are glad you liked our pool facility and that our staff was attentive needs. However, I am sorry for the issues you had with the smoke. On behalf of my team, I invite you to visit us again soon. Barbara Romano General Manager

"Not very welcoming"

1
User 03/11/2018

First time in Miami, and wanted to book a 3 star plus hotel. Best Western has been a disapointment since day one. It smells of mold and old furniture. Our room was located in the 7th floor and there was water leaks all over the roofs in the hallway. The pool hours were very limited, and the bar outside of the pool closed even earlier. At the beach you have to pay for sunbeds that are connected to the hotel. And you HAVE to pay cash. We could not put it on the room or pay by card, which is abnormal when you come from Europe. Lastly, they refused us to take out cash in the reception and when we asked if we could take out cash in the hotel store they said no. We even offered to buy something and then take out the cash, but still no. The receptionist were very difficult and rude. Will definitially not be coming back. Made our Miami stay very difficult.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Sindre S, We appreciate your loyalty to our brand and thank you for your feedback. We are sorry we did not live up to the standards you have come to expect from us, and we hope you will consider a future visit to experience the level of hospitality we are typically known for extending to each and every guest. Sincerely, Barbara Romano General Manager

"PARKING AREA IN THIS HOTEL IS A NIGHTMARE"

1
User 03/11/2018

The room was OK. Paid for 5 days of Parking at the Hotel $35 per day. I expected a decent parking area but there were only two spots left, i could not even turn to park in one of the spots. Decided to cancel parking at the Hotel. I was told to park at a public parking area about 7 block from the hotel. This was an even worst nightmare with the traffic. It took me about half hour or more to get there. You really have to be careful crossing the streets with the traffic. Decided to stay only one night and was glad to get the hell out of there. Even if I was offered a free room, i will gladly decline the offer. Have never had a worst experience in any other hotel but here. Definitely, will never stay here again. Sorry for my bad review but it is the true.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your candid experience at our hotel. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for failing to meet your expectations with regard to our parking. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"Beautifully Updated Hotel in Amazing Location right on the beach!"

5
Aubrav, Clarksville, IN 17/10/2018

We booked this hotel for the night before our cruise when I decided we should take advantage of being in Miami and stay right on the beach. I booked and rebooked 3 different times because the rates kept fluctuating and I was ecstatic to get it for $116 on a Saturday night! I booked a standard room but received an ocean view room with balcony which was AMAZING! The view was breathtaking. We also had a view of the hotel next door and were able to listen to the music they had playing from our balcony. We arrived at 1pm and there was not a room ready, that was the main downside was after 16 hours we were really hoping to get into a room to rest. But check-in is at 4pm and they said they'd call when our room was ready so we changed clothes in the lobby bathroom and went out to the beach for a couple of hours. At 3 we returned to the desk and were given a room. We were going to take the free trolley from the hotel to South Beach (the trolley stop is just one block away) but when the trolley was full we decided to use our free Lyft/Uber credits to get a ride there. Either way it's very convenient to get around. There is also a Subway right across the street and a Starbucks a 10 minute walk away. The beach is directly behind the hotel and the water, colors and views are breathtaking, especially in the morning. It was convenient that they offered both pool towels at the pool and beach towels at the beach so you never had to worry about being without a towel. The beach chairs are offered by a private seller for like $25 for a set and they are available up and down the beach. We opted to put our towels in the sand instead. The hotel itself was so modern and updated, they really did a great job with their decor and I'm somewhat of a room snob. The bathroom was tiny but very nice and the fixtures were like new. The beds were comfortable and there was plenty of storage space in the room. The one warning I would give is DO NOT ORDER PIZZA FROM FRANCO'S PIZZA! We got back to the room after South Beach and decided to order pizza off of the flyer slipped under our door. We thought it was from the hotel. We called and placed our order. After an hour and a half we called back because they still hadn't arrived and they said it was on its way. The guy finally arrived a half hour later with a pizza in a generic box carried in a Papa Johns carrier. It was late and we were starving so we took it, but I'm 95% sure it was a frozen pizza (tasted like off-brand Tony's pizza) dressed with the toppings we asked for and cooked in someone's home kitchen. It's a scam. If you look up this business it doesn't actually exist and has no address, only horrible reviews about flyers in Miami hotels. I really hope the hotel decides to put a stop to this. For reference, we parked our car with Premier Cruise Parking downtown in the Met 3 garage and took a Lyft to the Best Western. In the morning we took a Lyft back to the garage to switch out our luggage and take the free shuttle to our cruise ship.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Aubrav, thank you for your detailed review of the Best Western Atlantic Beach Resort. We are glad you loved our oceanfront location and that you were impressed with our well-appointed room along with the beautiful view it offers. We appreciate your feedback and look forward to welcoming you back soon. Barbara Romano General Manager

"25th Anniversary"

5
User 13/10/2018

This is a little Gem amongst all the large resorts. We we're making our way home from Key West and wanted to stay 1 night in Miami Beach. Another (over priced) hotel messed up my reservation and we found this one for half the price. The Staff was very friendly and accommodating. When they learned that we were celebrating our 25th Anniversary, they upgraded our room to an ocean view. The room was very clean and modern. The restaurant on site was very good with a very attentive staff and friendly manager, also an Excellent buffet breakfast that comes with the room. The only downside was the $40 for parking, but they all probably do this.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We wish you a very happy anniversary and thank you for choosing us. We are glad you had a comfortable stay and that you were impressed with your well-appointed room along with the ocean views it offers. We appreciate your nice comments about our food offerings and look forward to welcoming you back soon. Barbara Romano, General Manager

"Great location!"

4
User 09/10/2018

Came here for my birthday and had a wonderful experience. I was initially was in an ocean view room. I asked for a better view and they willingly move me to a closer and better view with no problems. I booked online and check in was smooth. Parking and it's fees were outrageous (around $35 per day). They have a little parking garage with VERY limited parking. Great location close to food and shopping, but VERY bad intersection getting from main road to hotel. Steps away from the beach. Rooms are fair in size. Did not eat food so I can't give a review on that. Overall, I would definitely stay again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort to celebrate your birthday. We are delighted to read you loved our terrific location and that your well-appointed room provided you with all the comforts you expected. However, we are sorry you were inconvenienced due to our parking facility. While there is limited parking available in this area, we do work to keep our costs at a minimum. We appreciate your feedback and look forward to your next visit. Barbara Romano General Manager

"good hotel"

4
User 07/10/2018

stayed in this hotel for 3 nights last month with my boyfriend, we booked a room with balcony,partial view.. good place right at the beach, nice pool, very clean room, nice staff from housekeeping to reception

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Crislene, thank you for choosing the Best Western Atlantic Beach Resort and sharing your great experience. We are happy you and your boyfriend were impressed with our service and facilities and that we were able to provide you an amazing stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Barbara Romano General Manager

"AMAZING EXPERIENCE!"

5
montalvojet, Maple Valley, Washington 07/10/2018

First, the gentlemen who checked us in was delightful! He comped our parking because we were Best Western members. We were then greeted by the housekeeping manager who told us she sent fruit up to our room! She then said she wanted to give us something else and offered us beer, champagne or wine! We checked in and walked to our room where a staff member was waiting there to let us in with the fruit plate in hand. The room was perfect! We had a partial wrap-around balcony. As far as the eye can see in both directions there was the most beautiful beach and behind us was the view of the city. There was a walk-in closet that was almost the size of another room. We had the most wonderful time and the vacation ended too soon! We hadn't experienced service like this before and to be honest, we were not expecting it! We were blown away and will definitely stay again when we are back in Miami!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review your stay at Best Western Atlantic Beach Resort. We are delighted to know our service and accommodations were above and beyond your expectations. We appreciate you and your friends choosing us over other hotels in the area, and we look forward to welcoming you all back for another visit. Barbara Romano General Manager

"Off-Season Gem!"

5
RCMHHawaii, Columbus, Ohio 05/10/2018

Booked a king room with ocean view balcony for 10/1 & 10/2/18 using our Best Western Rewards plan. On arrival, our room was upgraded to penthouse level with a wraparound balcony with perfect views of the beach for sunrises and the Miami skyline for sunsets. The bathroom was nicely appointed and there was even a walk-in closet! Room service was reasonably priced, which made our first night much more relaxing after our drive in to Miami Beach from Ft. Myers. Their turkey club sandwich and pineapple cheesecake was delicious!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your glowing review of Best Western Atlantic Beach Resort. It is good to know your beautiful room provided you with all the comforts you expected and that you also liked the delicious food offerings during your stay with us. We enjoyed hosting you and look forward to welcoming you again in the near future. Barbara Romano General Manager

"Great Stay-Cation!!"

5
Loucious, Miami, Florida 03/10/2018

Fantastic amenities, Gorgeous ocean views & Super comfortable beds are just some quick notes to mention in this lovely establishment. Pool was quaint yet perfect & beach access was conveniently located. Pool bar had courteous staff and very attentive! All in all, a very nice hotel! GetSome!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Loucious, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"An excellent stay"

5
Christopher R, London, United Kingdom 30/09/2018

We stayed in this hotel for two nights as we were driving down to the Keys and needed a base.Once again the Best Western exceeded our expectations. This hotel is right on the beach at the less manic end of Miami Beach but an easy trolley ride to, and back from South Beach and Ocean Drive. We had a sea view room and would say it's well worth the extra.The staff were very pleasant and helpful. Service with a smile.The breakfast is buffet style and has all you would expect, good food in comfortable surroundings.We couldn't fault it and will go back.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Christopher, thank you for being loyal to our brand. We are glad to know you enjoyed the amazing view from your well-appointed room and that our excellent associates added value to your stay. We enjoyed hosting you and look forward to welcoming you back to Best Western Atlantic Beach Resort for another outstanding experience. Barbara Romano General Manager

"Cheap experience on the beach"

2
TR C, Wisconsid Dells 29/09/2018

Room was fair in size, micro bathroom. My room smelled and bath was worse was very musty wet smelling. My air conditioner started leaking on the carpet about 2 days in I'm sure that was the source of the wet smell from previous leaks. My room door didn't lock properly. Came back to my room more than once and pushed the door open with out a key. Only saving grace great water pressure in the shower. Wanted to go get a drink at the bar outside - closed by 5:00 pm.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, We appreciate you choosing our hotel and taking the time to share your concerns with your room, bathroom, and AC. We are so sorry for this. We strive to provide outstanding service and hospitality to every guest, yet it seems we were not up to par this time. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Barbara Romano General Manager

"Good location for direct beach access & view."

4
ViperJMav, Dallas, United States 15/09/2018

Upon arrival their driveway was under construction so our Uber had to jockey for position to drop us off. No one was there to help with bags up the stairs and there is no ramp. Check-in was abysmal. There were three staff members helping three people when we walked up. There were two people in front of us, and we were not checked in until almost 25 minutes later. Outside of that, the staff were friendly everywhere. No resort fee, but if you want a chair on the beach either bring your own or rent one from the local vendor (they closed at 5 pm when we were there). Our room was nice and had a small patio with two chairs for the direct ocean-front view. The bathroom was tiny. The staff at breakfast were super-nice, and the buffet was good. The transport price to MIA was higher than Uber so we did not use their service.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your review of Best Western Atlantic Beach Resort. We are delighted to read you liked the breakfast offerings and that our terrific location made your stay more comfortable. However, we are sorry for the disappointment you had at the time of check-in. Your comments show us where we have room to improve and rest assured, we will. We hope the rest of your positive visit will bring you back to us. Barbara Romano General Manager

"Miami baby"

5
ywilliams357, Memphis, Tennessee 15/09/2018

I really enjoyed my stay at best western it was my first time in Miami. The service was outstanding from the time we arrive until the time we.departed. The room was clean and nice the maid service was excellent. I really enjoyed my stay there and would stay at best western again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your wonderful review of Best Western Atlantic Beach Resort. We are thrilled to know you were impressed with our hospitality and that your well-maintained room made your stay more comfortable. We enjoyed serving you and look forward to welcoming you again in the near future. Barbara Romano General Manager

"Just ok"

3
User 14/09/2018

The hotel is nice enough. We did get a pretty good price for the area and no resort fee. The concierge wasn't there when we arrived which normally for us would have been fine except that there was no ramp so we had the struggle to get our bags up the stairs. The staff was very friendly and helpful during check in. Our room and the lobby were beautiful but when I looked out the window.... our entire view was another hotel. You can't even see the sky without going right to the window and looking up. The beds are super uncomfortable, everyone in the hotel was sore the next morning. The water from the tap tastes good which for Florida is unusual. We're only here for 1 night luckily. Apparently the beach is here behind us but we haven't seen it yet. We chose this one because it was supposed to be close to the port but it's actually not that close. Something interesting to note. If you're going to the port, it's cheaper to take a cab than the shuttle they have. Overall just ok.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Julia, thank you for being our guest. It is good to read you liked our courteous associates as well as our beautiful lobby while you were here. However, we are sorry you found our beds to be uncomfortable and also regret not meeting some of your expectations which inconvenienced your stay. We hope to host you again so that we can accommodate you in the room of your choice which better meets your needs. Barbara Romano General Manager

"Clean hotel, friendly staff, great beach access"

5
christinenoelpotter, Wenatchee, Washington 13/09/2018

Beach access was awesome, hotel was very clean, staff was wonderful! We were surprised at how comfortable the beds were, as we normally don't sleep well in hotelsMy husband and I really enjoyed our stay and would come back again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Christine, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"It's ok...they try to accommodate"

3
rose1008, NJ 12/09/2018

Its a budget hotel, so it is not pristine but did appear clean. Good location with bus stop outside. It is not updated beyond the lobby. It is in need of various repairs. They did upgrade us to oceanfront (pic is from that view) but the sliding door to balcony was off the track and wouldn't budge. Room door also wouldn't close without being forced loudly, which I'm sure our neighbors loved. Room was ok, sort of modernized but bathroom very small and our tub was so slippery! The pool was more like a large hot tub size. Breakfast was good, though.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Rose, thank you for being our guest. We are pleased to know you liked our location as well as the breakfast offerings while you were here. However, we are sorry for not meeting some of your expectations and also regret the inconvenience you had in your room. As you observed, we are in the process of a complete renovation, and while some of the guest rooms and suites have been refreshed, everything should be complete later this year. We encourage you to return a little later to enjoy our new and improved hotel. Barbara Romano General Manager

"Very Disappointed"

2
User 10/09/2018

Whilst the hotel is reasonably priced we paid extra for a King Room with Ocean View as opposed to a partial view. Upon checking in we were dismayed to find that we had a partial view whilst on the balcony. Reception advised that we should have booked Ocean View Front if thats what we had wanted. Upon querying what the difference was between Ocean View & Ocean View Partial - the Ocean view has slightly more of a view from the balcony! Perhaps the online booking system needs to have this clearer!!! $36 for parking is a rip off- & not on the website! Only saving grace is the breakfast (which was good & had a big selection of options) & that they let us leave early waiving the early leaving charge.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, Thank you for sharing your experience at our hotel. Our first priority is the satisfaction of our guests, so we are sorry to read about the disappointment you experienced with your room type. Please accept our apologies for failing to meet your expectations. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"Not what I was expecting for a hotel in Miami Beach"

1
Lisa M, Bellevue, Nebraska 08/09/2018

I was very disappointed with what was offered by the hotel for the price paid. Although it was one of the better prices for the location, I still don't think it was worth how much we paid to stay here. We did have a view of the water which was the only thing really worth the money we spent. Parking for $35!!!! I don't remember seeing this on the website and if I had, I would have opted for a different location where parking was included in the price. Trying to unload our stuff in the front where the driveway is being repaired was a NIGHTMARE!! We arrived at 3pm and we were told that our room wouldn't be ready until 4pm but no call was made to see if it was possibly ready for an early check-in. We were told to come back but by that point, we were trying to figure out the logistics of getting our car to the nearby parking garage (which parking was $8/24 hours) while dealing with our luggage and 2 toddlers. The beach was unforunately full of seaweed which is totally out of the hotel's control so we resorted to the beach for a little bit followed by the pool. I was definitely disappointed with the size of the pool. I understand that the beach is right there but that pool is pitiful. And to top it off, we are asked (via a sign in our bathroom) to not take our room towels down there so we didn't. We expected to find pool towels but there were none brought out in the hour we spent at the pool! I know they had been out for awhile because when I was checking in, someone walked up to the front desk and let them know that there weren't any towels and I am sure they didn't all dissapear in the hour from check-in until we finally made it to the pool area. The entire experience was very disappointing and I am not sure I would suggest or recommend this hotel for anyone visiting the area. I would tell them to find somewhere that might be a little more expensive but that included parking....

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you choosing our hotel and taking the time to share your concerns. We strive to provide outstanding service and hospitality to every guest, yet it seems we were not up to par this time. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Barbara Romano General Manager

"Nice hotel next to the beach."

4
Evard T, Anna Paulowna, The Netherlands 06/09/2018

A nice hotel, but when you want to unload the car there is not enough space. There is a small drive where you can parc. Not enough space to parc my car at the car parc. I need to go 2 blocks further to parc it for 40 dollar per day.The hotel was clean, nice rooms and friendly staff. The breakfast was good, but i don't like it when they put the tip already on the bill.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Evard, thank you for reviewing the Best Western Atlantic Beach Resort. We are happy you and your family had a pleasant stay and were impressed with most aspects of our hotel. However, we are sorry we missed meeting some of your expectations with regards to our parking area. We value your feedback and look forward to your next visit. Barbara Romano General Manager

"Great place to stay"

5
tombates14, Fort Lauderdale, Florida 26/08/2018

Loved staying here for a short day trip to Miami. Fast and easy check in, great view from room and overall wonderful trip. Loved that the free shuttle was one block over so it was easy to get around without a car. Thanks for a wonderful stay.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano, General Manager

"Bad smelling 10th floor"

2
gandlens, Calgary, Canada 25/08/2018

This hotel need S some serious cleaning and repairs of all the little things that make an experience enjoyable. The pool bar looks like it is falling apart and closing. When you get off the elevator on the 10th floor it smells like serious Mold and/or marijuana. Smelled like an old hostel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your loyalty to our brand and thank you for your feedback. We are sorry we did not live up to the standards you have come to expect from us, and we hope you will consider a future visit to experience the level of hospitality we are typically known for extending to each and every guest. Barbara Romano General Manager

"Good Location but did not meet my expectations"

3
User 24/08/2018

My room was on the first floor, right by the front desk. It was nice but kinda noisy. Front desk staff were amazing. I was traveling solo and it was only my second vacation in my entire life, I went to Miami Beach. It was a madhouse. Parking is advertised but it wasn't available the entire time I was staying there and it cost $34 per day, I had to walk almost 10 blocks. When I reserved my room it didn't say anything about a deposit - and I read ALL the fine print. I arrived and they wanted a $200 deposit, I had it- but that was my activity money. Good thing it was a nice room, that's where I spent most of my vacation. I did get my deposit back, but it was on the last day after I checked out. There aren't many restaurants around this location, food in general. I suggest stopping by the grocery store before heading towards Miami Beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your recent visit. We are glad to read you liked our convenient location, but we regret that we did not live up to all of your expectations. We will address your concerns with the appropriate team to make sure we are consistently following policies and procedures and avoid these situations in future. We appreciate your business and hope to see you again soon! Bob Handzel General Manager

"Good location but not matching the expectations for a best western plus"

3
Bwiti I, Brussels, Belgium 24/08/2018

The best asset for this hotel is its location - besides the beach. Quick and easy access to it. Collins avenue is also one of the main streets on this area, therefore easy to access public transportation for instance. However there are some weaknesses which we didn't expect from a BW plus hotel: - there was no bar after the swimming pool bar was closed at 7 pm - parking is an issue; there is a small one at the hotel but it's poorly indicated and you have no clue what to do when you arrive for the 1st time (note: they was roadwork on their entrance ramp and it was raining ... not ideal when you need a parking) - the rooms on the groundfloor are pretty noisy. You can hear the guests walking and chatting in the lobby. Even worse in the morning, the housewifes cleaining the hotel were very noisy (e.g. vaccum in the corridor).

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Bwiti, thank you for choosing us. Although our location worked well for you, we are sorry we missed meeting your expectations which caused you inconvenience and also regret the issues you had during your stay. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope to have a future opportunity to restore your confidence in us. Barbara Romano General Manager

"The Oceanfront Room was Phenomenal!"

3
User 23/08/2018

Okay, the room was AMAZING. I celebrated my Birthday weekend in this hotel. The only thing that was off to me was when we arrived early, the lady at the front desk welcomed us lively and politely. When we asked if we could check in early she said that the hotel was full. We understood that. We were in the middle of our conversation like registration and stuff, when me and boyfriend noticed that the lady's voice became a little louder like she was shouting at us. We didn't like it and we felt embarrassed as there were many guests in the lobby. SUCH A TURN OFF! Good thing there was a Filipina there named Anjenette who made our stay lovely as possible and she informed us that we will be staying on the highest floor which is the Penthouse!! Thank you!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dannah, thank you for choosing us to celebrate your birthday. We are glad you liked our well-appointed room and that your overall stay was pleasant. However, we are disappointed to read your comments and apologize that our associate was rude to you. Appropriate action has been taken to ensure this is not repeated. We will share your compliments with Anjenette for taking good care of you and look forward to welcoming you back again. Barbara Romano General Manager

"Good value for your money hotel"

3
ParisWanderlust, Paris 20/08/2018

The location is wonderful, away from the madness of South Beach but still within easy reach. Right on the beach. Some rooms have nice ocean view. Large lobby area with restaurant. Nothing fancy but basic Modern 50's style. On the down side - small pool, slow elevators (why not allow people going to pool/beach to use service elevator and have staff not use the passenger ones?), very laid back service but that is typical throughout Miami :-(

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for reviewing us. We are glad to see how much you loved our beautiful oceanfront location, but we are sorry for the downside you experienced due to the size of the pool and slow elevators. We genuinely apologize of all the difficulties that inconvenienced you. Your business is highly appreciated, and we hope to welcome you again for a better experience. Barbara Romano General Manager

"My experience"

5
User 18/08/2018

Stayed in an ocean front 10th floor corner room & it has such an amazing view of both the ocean & city. You can hear the ocean and see boats cruising by. The bed was comfy, room & bathroom were clean, the mini fridge worked. Night front desk person was friendly, I asked for a high floor and got the top floor which was amazing this made my bday (Thanks Shiloh! Sorry if I messed up his name). They give you the option to park at a garage few blocks away, and it was the cheapest parking I've pain in Miami. I have no problem walking a few blocks. No hotel/resort fees is a plus. You can rent a beach chair, umbrella, beach towel behind hotel. Minor complaint, wish the big closet had a mirror & the sliding door was loud and heavy. But this will not prevent me from staying here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time to review our hotel and for the excellent rating! We are glad that you enjoyed the many amenities that we have to offer and that you found our service to be excellent. Thanks for spending your birthday with us. We look forward to welcoming you back to Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Family Reunion in SOBE"

3
User 13/08/2018

Average Accommodations. Okay for the price. The pool area was nice. Good location. More activities in the pool area could improve the experience. I liked the access to the beach. The rooms are in need of an upgrade. The staff were very nice, especially the housekeeping staff and restaurant staff.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Derek, thank you for being our guest. We are pleased to know you liked our courteous associates and that you also found us to be a good value. We hope to host you again whenever your travel brings you back to our area. Barbara Romano General Manager

"Okay for the price"

3
mrsperjak15, Valdosta, Georgia 12/08/2018

The rooms were nice. We had a balcony with a partial ocean view. Our bathroom shower curtain and wall had someone else's hair all over it and our shower drain was clogged. We mentioned it to the front desk, but I don't think it was fixed because we took showers with water above our ankels all 3 days. And the parking garage is a joke. $36 a day to park in a sardine can. We got several scratches on our doors. If you use the hotels parking, plan on crawling out of one door.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are glad that overall you had a pleasant stay. However, we are sorry for the inconvenience you experienced in your room and with the parking space. We will share your concerns with the team involved to have them look into it. Your business is valued, and we hope that the positive aspect of your visit will bring you back to us. Barbara Romano, General Manager

"Impeccable!!"

5
User 10/08/2018

Spectacular! From the check in to the check out, it was flawless. My husband and I live in Miami and we spent 3 nights at the Best Western Atlantic Beach Resort while remodeling our house, and we felt like we were on vacation. The location is just perfect! right on the beach with a direct private entrance to the beach, quieter than South Beach but only 5min away. The management is very present and make you feel welcomed. The staff was extremely attentive and willing to help, from the front desk to the housekeeping. We had a little issue with the safe in our room (couldn't figure out how to unlock it) and the maintenance was there in literally 2 minutes. Our room was immaculate with a beautiful ocean view from the 9th floor. Last but not least, they have the best prices for that level of quality! Overall my experience was awesome and I would definitely recommend it to anyone visiting Miami.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Lina, thank you so much for choosing the Best Western Atlantic Beach Resort and for your recommendation. We're glad to know how happy you were with our hospitality and loved watching the beautiful ocean view. Your recognition of our efforts is appreciated, and has been shared with the entire staff. Thanks for mentioning our fair price. We hope to have the opportunity of welcoming you back! Barbara Romano General Manager

"Bad experience!!"

1
User 08/08/2018

Terrible experience. No mentions of me as a Diamond member from the desk clerk during check in. Also was not offered a express check out which would have been nice. No hot water during the second night. We waited an hour and still no one came to fix the issue. We ended up taking a cold shower. I was offered an late checkout, only for the maids to knock on my door and have the supervisor cancel it. After I left a survey, the GM replied and said she was sorry for not meeting our expectations. I decided to call her and when I spoke to the Barbara by phone, she agreed to credit back my 3 nights for the experience. A week later, I get an email from the manager on duty (Romulu) saying they would only credit me back 10,000 points for the "inconvenience." The GM needs to honor what was said during out conversation. Now, she claims to be going "crazy" because she doesn't recall saying she would credit back my points. I have been staying with Best Western for nearly 5 years and will now have to explore other options because of how I was treated and lied to. I hope corporate will give me a call regarding this matter.

"Please don't stay here"

1
User 07/08/2018

The prices are not bad but I rather pay more for a better service. They do have parking but charges $36+tax a night which is ridiculous. Plus if they don't have a parking space they will make you parked at a garage like 2 blocks down for $36 too n walk back to the hotel even in the middle of the night. Also my room was an ocean front view but guess what I'm on the 4th floor which is more like 2nd floor no ocean except trees n the pool view. So not worth it I won't be back. Go somewhere else!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your loyalty to our brand and thank you for your feedback. We are sorry we did not live up to the standards you have come to expect from us concerning the parking concerns and your view. We hope you will consider a future visit to experience the level of hospitality we are typically known for extending to each and every guest. Barbara Romano General Manager"

"MY IPAD GOT STOLEN"

3
opp491, West Palm Beach, Florida 24/07/2018

I left my iPad in my room when checking out - my own mistake! Phone an hour later and many times there after - it is gone - tracked it to some college in Miami. Made various calls with no help at all. Poor service...

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, Thank you for providing your review. We are very sorry to hear that you felt your missing item was stolen during your visit. We do hope you have retrieved it and hope you will choose to stay with us again in the future. Other than this experience we hope your stay was acceptable and we appreciate your business and comments. Once again, thank you for providing your comments. Sincerely, Barbara Romano General Manager

"Average property, but beachfront location is awesome"

3
nextdoor0101, Vancouver, Canada 22/07/2018

The recently renovated lobby is always very clean and inviting. We stayed here back in Dec. 2016 and had the same experience. The hotel's backyard is the beach. It's ideal for people who want to relax and play in the sand. Some notables: -Room is recently renovated. Standard. Nothing to write home about, but may be one of the nicest Best Western Plus around. -Parking is expensive. -Just a few blocks from all the action in the A1A district of Miami Will definitely stay there again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for returning to our hotel. We are happy you and your family loved our convenient location between South Beach and North Miami Beach and that you liked our spotless property. However, I am sorry for not meeting some of your expectations. We hope you all will consider us again the next time your travels bring you to our area. Barbara Romano General Manager

"no parking facilities, No free breakfast not a plus property"

1
Rocky P, Columbia, Missouri 21/07/2018

your vehicles will be at risk on street ,hotel not taking care of parking facilities ,You will be forced to park in paid parking lot at midnight and walk on street to risk your life if check in at night .Scary & horrible feeling at check in ,looks like Joke plus property

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your comments, and we apologize for not meeting your expectations in terms of our parking. We encourage you to come back and give us a chance to provide you with a better overall impression of our hotel. Barbara Romano General Manager

"Great value and location for the price!"

5
f_chabot, Hamilton, Canada 19/07/2018

We went to Miami Beach in July 2018 for a family (4 adults , 3 childrens) vacation and we stayed at this hotel. We booked two ocean front rooms and the staff was able to give us connecting rooms which was very appreciated. Hotel: -The hotel is completely renovated, from modern looking rooms and lobby to freshly painted corridors. -We found this hotel EXTREMELY cleaned, day and night we saw people cleaning all areas of the hotel. Staff were polite and friendly. -The pool is quite small, but since the hotel is quite small itself there are never too much people in it at the same time. Location: -The hotel is right on the South Beach boardwalk, which is great. It is also at walking distance from the FREE south beach trolley that goes up and down Collins Ave. -There is a Walgreen at 10 min walking distance which sells everything from food, beach stuff to beer and wine. Beach: -The chairs and umbrellas on the beach aren't free and can be rented for $20 a day. -There is a (very) small bar on the beach that sells cocktails and snacks. We greatly recommend this hotel for families that are looking for a not too expensive gateway to Miami Beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We're so glad that you found us to be a great value and that you were able to enjoy our oceanfront location which is close to all the attractions of the city. It was a pleasure having you and your family as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Decent"

3
armani B, New Haven, Connecticut 19/07/2018

The hotel is pretty much decent, there were no microwaves in the rooms only downstairs past the lobby which isnt convenient. I notice everything super tiny or big and the towels had tiny stains but you will overlook them if your not an obersever. Location is about 30 mintues walk an a 10 mintue drive from the heart of south beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Armani, thank you for being our guest. It is good to know you liked our location and that you had an overall pleasant stay. We have made a note of your feedback as it gives us a scope of improvement. We hope to host you and your friends again in the near future. Barbara Romano General Manager

"Pleasantly Surprised"

4
User 17/07/2018

I booked this resort looking for a resort on the beach that wouldn't be too costly for a couple days before my cruise, and I would definitely stay here again. Many of the reviews I read were from disgruntled guests. Only a few had legitimate concerns, and I decided to take a chance. If you don't mind taking the trolley or using a ride app then the location on the beach is worth it. Although we prefer being down at least near the 2100 block of Collins it worked out good.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Robin, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"Dissappointing"

1
Shalvin P, Sacramento, California 16/07/2018

Awful experience. This was my first time in Miami and was not the start I was looking for. I have been a diamond member and have been staying with Best Western for over five years without any issue until this hotel. Not once did the clerk mention me as a diamond member or offered a gift bag, until I asked the clerk. The desk clerks need to be trained and need to be welcoming to diamond members. My room on the 9th floor had very little hot water the second night and when I reported the issue, the gentleman at the desk said maintenance would stop by to check it out. An hour later, not one person helped us out. During check out, I was hoping for a later check out, but they were not willing to work with me. The supervisor said there was nothing they could do for me as they were busy on a Sunday. Usually, I get offered an express check out when checking in, but this was not the case at this property. As a diamond member, I was extremely disappointed with my time at this hotel. Next time I will look at other options while in Miami.

00gc, Front Office Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your loyalty to our brand and thank you for your feedback. We are sorry we did not live up to the standards you have come to expect from us, and we hope you will consider a future visit to experience the level of hospitality we are typically known for extending to each and every guest. Barbara Romano General Manager

"Great Hotel on the Beach"

5
VABeachMama, Virginia Beach, Virginia 09/07/2018

We traveled to Miami in April for spring break and my husband had business. This hotel was great! Although, they didn't have parking or complimentary breakfast the hotel was definitely worth staying at our room( very nice, clean & modern) had a great view of the ocean and a balcony and the hotel is right on the beach and has a nice pool that we used to a lot that was heated and there's a boardwalk behind the hotel that's great for walking and running. my son and I enjoyed lunch every day at the bar at the pool. There are several restaurants close by you can walk to to eat and there's a little store that is like a Market you can go and get fancy coffees and anything else you forgot if you walk a little bit further there's a Walgreens and a Dunkin Donuts . We parked in a public garage that was a quick 5 to 7 minute walk and it was only $8 a day. We will definitely stay here again when returning to Miami and wanting to be on the beach. The picture I included is the view from the pool of the beach

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your glorious comments regarding your stay. We are thrilled to read our terrific location worked well for you, and that you also enjoyed the beautiful views from your room. It was a pleasure serving you, and we look forward to hosting you and your family again soon at Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Small room, too expensive, parking 34$ pr day"

3
PiaP2, Odense, Denmark 09/07/2018

We were transferred from another Best Western hotel as they were unable to provide a roll I'm shower for my husband. When we arrived at Best Western Atlantic Beach our room was't cleaned. Therefore, we put the luggage at the concierge's office and left to see Miami Beach. We were told that we could have our room between 3 and 4 p.m. At return just before 3 we were told that house keeping were running late, so maybe at 4. We waited until 4.30 - then our room was ready (we had a free breakfast as compensation). Small room, ok size bathroom with the roll in shower being the way it should be. No balcony, but a sea view. Miami Beach has a few free parking spots for disabled drives. Only the first night we were lucky to find a spot 5 blocks away from the hotel. Next 2 nights we had to pay 34 $ a day for parking. Also, the price for our room changed from 129 to 199 plus room tax ~ 29$ a day plus sales tax ~ 2-3$ a day (due to the week end). Way to expensive for this room. Too, the toilet had a running sound. Twice the maintenance was there, unable to solve the problem. The room was not cleaned properly - things were left on the floor from previous people. Still there after 3 days. All in all ok stay, but not satisfied concerning price and room size.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest. We are sorry for not meeting your expectations for the value we offer and for the inconveniences you faced due to the lack of service. Your concerns have been discussed with the appropriate team to make sure these never happen again. We hope you will afford us an opportunity to redeem ourselves in the future. Barbara Romano General Manager

"Very Disappointed!!"

1
User 08/07/2018

Stayed in this hotel from 7/2 through 7/7 and was not a good experience at all! Upon arriving at the hotel there was a pleasant smell in the lobby, but our room was on the fourth floor and evidently they had a pipe burst in ceiling and the carpet got wet, which left a foul smell on that floor almost like a urine smell and had a plastic over half of the floor. We had to buy a can of air freshener to spray in room to keep smell from hall out of room. There was a square cut out of the sheet rock over our room exposing the pipes in ceiling, we had to hold the toilet handle until water was almost over flowing before it would completely flush. We arrived on a Monday and the pool was down until Thursday, which made us have to go the beach everyday and spend $20 a day for a umbrella and 2 chairs. Most of the staff was friendly but a lot of them didn't talk much English. The best experience for me was the breakfast and you have to pay for that. Left hotel feeling like we where catfished. The problems with the pool and burst pipes should have been put on website especially when you have people traveling hundreds of miles to stay in your establishment. First impressions are everything!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Gerard, Thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, and we hope that you will accept our apologies for the issues that impacted your rating, including what you described with the odor and unsatisfactory condition of your room. We appreciate your comments, and hope you will give us an opportunity to restore your confidence in us on a future stay. Barbara Romano General Manager

"One night for the airport."

1
Susan R, Las Cruces, New Mexico, United States 04/07/2018

Sadly the location exceeds the environment of this hotel. We have stayed in BW all over and this was the worst and most disappointing stay ever. We checked in about 10 pm with an early flight next am. Used our point and what a waste. The woma, at the desk was irritated when told the room downstairs in the corner with unsupervised kids running amuck was not going to work....had to call front desk twice about the room next door for screaming and jumping so hard from goodness only knows that the floor was shaking......plus parking is several blocks away and at night not so secure......

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Please accept our sincerest apologies for the disappointments and disruptions during your recent stay. We will promptly address the customer service issue with our staff and hope you will consider another stay with us where we can provide you with a more peaceful and relaxed stay. Thanks for staying with us.

"Bad Service"

1
User 02/07/2018

Stay somewhere else, they told us that we are in America we have to speak English, Miami is a tourist beach people all over the world come to visit Miami like myself... Sheillo was the front desk guy, no customer service at all, no manager (it was he is day off) no pool ( it was under renovation they never told us when I did the reservation)... the worst hotel and staff I ever meet...

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at our hotel. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for failing to meet your expectations and the rudeness of some of our staff. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"Nice, clean and great location"

4
Alcayavic, Celebration, Florida 01/07/2018

Our room was very nice, spacious and clean..........great location..........parking very small, $34 daily..........but you have the option to park at the public garages about four blocks ........... breakfast too much $$$$ no worthy......but there are a lot of restaurants where to eat..........FD staff, nice but they could be more friendly........for some reason when we ask for the pool, they send us to other hotel one block away........I think they are working on their pool......I will stay again because of the great location and the very nice and clean rooms......

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for letting us know you had a pleasant stay at the Best Western Atlantic Beach Resort. We are happy you both were impressed with your well-appointed room and that our location was perfect for your plans. We appreciate your feedback and look forward to welcoming you back soon for a much better experience. Barbara Romano General Manager

"And it really is right on the beach"

5
perrx, Columbus, Ohio 18/06/2018

spacious king bed rooms and hallways, pleasant helpful staff. If you request a lower floor you can just go up or down the stairway quickly. If you can get in the hotel parking lot it's about $35/night plus tax. If it's full they refer you to the municipal garage about 4 blocks away for $8/24 hours or $1/hour, no in & out but it still works out cheaper.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for making the Best Western Atlantic Beach Resort a part of your travel plans. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel, especially our convenient location between South Beach and North Miami Beach. Your review means the world to us! Thanks again and we look forward to welcoming you back. Barbara Romano General Manager

"Stay Elsewhere!!"

2
User 18/06/2018

We had problems with our stay upon check-in. We got in town late, and our first room as soon as you walked in you could hear a loud motor sound. Something was wrong with the a/c. Maintenance came (he was nice) but couldn't fix it. We were moved rooms. The “cleaned” room had a hair in the sink, spots on the faucet (like toothpaste), spots of an unknown gross substance on the bathroom door, and a wet towel hanging on the rack upon entering at 10:30pm. You could hear everything going on in your neighbors rooms, the walls are like paper; many things need updated, like painting, etc. in the rooms. The pool never had towels out, and when you asked, they said they'd bring, but never did. Or, they'd tell you to ask someone else, and it was the same song and dance. For a PLUS location, it is FAR from plus amenities. The nicest part is the lobby, which fools you into thinking it's a not only nice place, but nicely ran. When speaking with the front desk staff, they were incredibly rude!! We booked this for the location on beach, and reasonable price.... I'd give it 1 star if it weren't on the beach. So, do yourself a favor, spend a little extra money and stay somewhere else!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, Thank you for providing your feedback on your stay. We apologize for failing to provide the outstanding experience you anticipated when planning your trip, and are disappointed to learn of the problems you encountered with your room, bathroom, and our staff. You are a valued guest, and we hope you will give us an opportunity to better serve you in the future. Barbara Romano General Manager

"Excellent Hotel at the Beach"

5
mmgaitan18, Miami, Florida 25/05/2018

My girlfriend and loved our stay at this hotel, wonderfull location, clean, modern and very nice staff who went out of their way to made us feel welcome. Pool has direct exit to the beach We will visit again for sure!!!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your wonderful review of Best Western Atlantic Beach Resort. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure serving you, and we look forward to hosting you both again soon. Barbara Romano General Manager

"Pre cruise stay"

5
helga1985, Uk 16/05/2018

Booked this hotel as had beach front and pool. Room was huge and very clean. Had iron, coffee machine, fridge and large bathroom. Lovely balcony with sea view and great price. Concierge were brilliant at sorting our needs. Great price for Miami

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort and taking time to share your experience. We are happy that our location close to the cruise port was convenient for you and that you and your family were able to enjoy everything our hotel has to offer. Also, we appreciate you mentioning the efforts of our staff to make your stay a memorable one. We hope to have you as our guest again. Barbara Romano General Manager

"If you're getting a free room, great."

2
mariah17schi, Lino Lakes, Minnesota 14/05/2018

Don't stay here unless you're okay with rude staff. For me it was fine because I used points and did not pay for anything. If you are spending money stay more south. There is not much for food options around and the staff will not help with traveling questions. You may have to spend a bit more to go more south, but it'll be worth it!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear mariah14schi, On behalf of our entire team, we would like to apologize for not exceeding your expectations of service while you were staying with us. We're very sorry one or more of our team members affected your stay in a negative manner. We are passionate about providing excellent service, and we take all feedback - good or bad - and use it to improve our services. Thank you again for sharing your concerns, and we hope you will give us another chance to serve you on your future travels. Sincerely, Barbara Romano General Manager

"Amazing Hotel & Staff"

5
User 13/05/2018

We had problems with our reservation with the agency and the Front Desk staff was quick to help, especially Miss Loisa Cerpa, who made her best to accommodate us and our two little children (who loved her). She was the best at handling this situation. The room was very spacious, modern and high quality, as well as quiet despite being located in south beach. The concierge staff was eager to find us transportation to the malls and parks as well as carry our bags and food. This hotel was one of the best we've stayed in this year.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Francisco, thank you for choosing the Best Western Atlantic Beach Resort and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Loisa provided excellent service and helped to make your stay a pleasant one. Thanks for mentioning how much you loved your spacious, contemporary room and our quiet location. We will certainly share your feedback and appreciate your comments. We look forward to welcoming you back to our hotel. Barbara Romano General Manager

"The WORST Experience I've EVER had!!"

1
kferguson0610, Baltimore, Maryland 30/04/2018

I stayed here with my family from 3/22 - 3/26 and from start to finish our stay had issue after issue. From rude management to inaccurate information, this hotel takes NO accountability for their blatant disregard for customers and poor service. There was a dead mouse behind the refrigerator of my children's room which made the room smell terriblely they kept trying to deodorize however it persisted. The toilets keep overflowing. My daughter had a barrage of bites on her arms and legs and we realized Our rooms were over ran by red ants. The head housekeeper investigated and came back spraying raid in our rooms while we were in there having a meeting about the day's activities and sprayed raid in my son's face. She never once asked us to leave or advised what she was going to do in regards to the ant problem. I submitted pictures taken by my husband while this was happening because we just couldn't believe that this was happening! I lodged a complaint with the customer relations department of Best Western Corporation as well as the hotel management and to date no one has taken accountability or provided resolve for this disastrous stay! We trust this brand that why we use them frequently I've been a member for over 5 years. I've never in my life dealt with customer disregard on this level! What happened to the customers are my pay check? My email adress is : Kferfuson_0610@yahoo.com if anyone would like to take the initiative NOW to handle my valid concerns!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Guest, I have read your review and am sorry for your experience during your recent stay. Though you made mention of a dead rat we investigated the room thoroughly without any trace of such. The refrigerate was in working order as well. The sugar ant concern was because of the food found in the room. Our staff was very careful to spray only in the area of the ants taking extra caution not spray directly toward anyone. We have again addressed these concerns with our housekeeping department and our staff regarding your comments as well as the poor demeanor of some of our associates. We hope you understand this is not a standard that we accept and are taking measures to make changes and improvements to ensure our future guests are always treated kindly. We greatly appreciate you bringing this to our attention and for staying with us. It is our hope that you will choose to stay with us again at some point in the future where we can provide you and your family with a more positive experience. Once again, thank you for your feedback. Sincerely, Barbara Romano General Manager

"Best bang for your buck!"

5
moiinisrael, Israel 30/04/2018

It begins from the top and spreads to all the staff. Barbara Romano, the general manager runs a tight ship. Our suite was immaculately clean, with 2 full bathrooms, a living room with a comfy couch bed, 2 tv's, an iron and ironing board, microwave, mini fridge, huge L shaped balcony, nicely scented soaps, ahhhhh so comfy beds. We adored our stay and the helpful and smiling staff. Breakfast was a huge buffet and the omelet maker knew her stuff. Fresh everything, fruit, cheeses, breads, pancakes, coffee.... Kudos to Marlin of reservations, Ramon of the front desk and Mercideaau, the dapper and most helpful waiter in the breakfast room. Location in South Beach is on the beach but in a quiet spot. Don't delay. Reserve today. Comfy, down to earth hotel with coin operated washers and dryers in the basement.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Moiin, thank you for recommending Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit and appreciate you for recognizing our staff. I will definitely pass on your compliments with our team. On behalf of everyone here, we invite you to stay with us again the next time you visit Miami. Barbara Romano General Manager

"Nice hotel. "

5
marthalu10, Kansas City, Missouri 27/04/2018

Excellent location. Clean. Friendly stuff. Restaurant is Good. Good food. I think fair prices. On The beach!! Nice rooms. For people who like to shop, can take public transportation to shopping area or take long walks.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Martha, thank you for your wonderful review of Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and that you found us to be a good value. It was a pleasure serving you, and we look forward to hosting you again in the near future. Barbara Romano, General Manager

"Well situated"

4
_mannjill, Derby, United Kingdom 25/04/2018

the hotel is well situated on the Atlantic beach side, it has a good pool and is on the free trolley bus route for South Beach. The rooms were very nice (although we struggled to open and close the sliding french window- bit stiff), the beds were comfortable and the rooms clean.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your nice review of Best Western Atlantic Beach Resort. We are glad to read our convenient location worked well for you and that you were also impressed with your well-appointed room which made your stay more comfortable. We look forward to welcoming and your family you back for another outstanding experience. Barbara Romano General Manager

"Start of my 50th Birthday Celebration"

5
Virginia G, Schaumburg, United States 17/04/2018

My sister and I stayed here for one night before the rest of our group arrived for my weekend birthday celebration. I'm so happy that we chose here because it was the great beginning of a fun filled weekend! We purchased an oceanfront view, but I would say to anyone that an oceanview might be sufficient because of the setup of the hotel and since it only has 8 floors, (which is a smaller scale than the surrounding hotels) so oceanfront and oceanview is about the same type of view, so you might want to save yourself about 20 bucks and just get the oceanview. We had and excellent overnight stay. We bartender at the pool bar was very nice/friendly and made awesome drinks. The Concierge/bellman Juan was extremely kind and helpful. The pool was nice and being right on the beach was awesome. This hotel was a great choice for us.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Virginia, we appreciate you taking the time to share your wonderful experience at Best Western Atlantic Beach Resort. Your comfort is our highest priority, and we are so happy our staff went over and above to exceed your expectations for an ideal stay. Thank you for your compliments, and we look forward to serving you again. Barbara Romano General Manager

"HORRIBLE - DIRTY SCUM FILLED POOL"

1
Melanie L, Hopkins, Minnesota 12/04/2018

Arrived in the evening to the Hotel on January 12th, 2018 about dinner time to the Best Western Plus Atlantic Beach Resort and asked the front desk when we checked-in what time the pool would open, and we were told it's open “Sunrise to Sunset”. We woke to a BEAUTIFUL sunny morning with plans to take the family down to the pool at 8am and enjoy the pool area + beach amenities and some breakfast before we boarded our cruise ship. We stepped out onto our Ocean View Balcony (We paid and extra $44 for the balcony facing the ocean on floor 7) and looked down to the pools to see several men painting the pool deck with stinky paint on a Saturday (They chose the busiest day of the week to paint the pool). I WOULD HAVE SWITCHED HOTELS AT CHECK IN. They purposely lied to me saying pool would open at sunrise so they could cheat me out of my money $266.30 The entrance to the pool was clearly and intentionally blocked with lawn-chairs and tables (See photos) and there were VERY INTENSE PAINT FUMES coming all the way up to our 7th floor balcony suite. We went down to the front desk as were told the pool would be closed all day for maintenance. The lady actually told me they were shocking the water and it was just a routine maintenance - but that was a lie. There was a sign on the desk that said POOL CLOSED but that we could walk a few blocks and use the pool at another Hotel nearby. That is NOT what I paid for, and NOT an option as my fiancé is disabled and can't walk that far, especially after traveling all the way from Minnesota and walking thru 3 airports the night before. We specifically hand-picked this Best Western Plus (Plus means it is suppose to be better than their regular hotels) because we trust the brand and the reviews. We could have stayed at ANY Hotel on Miami Beach, but we chose this one because of the Pool, Patio View and access to the beach and that too was closed because of the pool access being closed too. We did NOT get ANY of the outdoor amenities we were promised as advertised by them when we agreed to stay there and paid over $40 EXTRA for an Ocean View Balcony suite we could not enjoy. We were treated badly when we complained that morning buy an uninformed clerk. So, we phoned the hotel after our vacation and the hotel manger had the nerve to email us several days later and INSISTED the pool was NOT closed when it clearly was (See photos).

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, and we ask that you please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future stay. Barbara Romano General Manager

"Great Stay in a Great Hotel"

4
janstapelberg10, Red Deer, Canada 11/04/2018

Myself and my family stayed in Miami Atlantic plus from 02/04/18 to 10/04/18 and was more that surprised and impressed with the hotel. Before we left I read the reviews on trip Advisor and was a bit skeptic after ready a lot of negative reviews . I am not sure why this hotel received so many negative review because we had no issue at all in fact all I have was praise for thee hotel and staff . The room and service that we received for the price we paid was awesome, I would highly recommend this hotel if you are traveling on a budget. A big thanks to Best Western Plus and all staff.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we appreciate you recommending us. Please see us again soon. Barbara Romano General Manager

"Diabolical! Proceed with caution!!"

1
gxwalia, Gerrards Cross, United Kingdom 09/04/2018

This hotel is awful. The only thing decent was the dinner we ate on the first night - EVERYTHING else is far below a general standard. If you don't need sleep... stay here. If you are happy with poor service - stay here! If you have a family... DO NOT STAY HERE! The rooms are outdated and very noisy, parking is a 15 minute walk away and the rooms stink of weed! We were not offered a change of room and had 3 kids with us. Think before booking. Don't think I will ever stay in a Best Western again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for feedback on your stay. We apologize for failing to provide the outstanding experience you anticipated when planning your trip. We are sorry we let you down in so many regards and hope you will give us an opportunity to redeem ourselves in the future. Barbara Romano General Manager

"Wonderful stay in Miami Beach"

4
Phyllis W, New Jersey 06/04/2018

The hotel is clean and the service is wonderful, although It could use a little updating. The price is more than reasonable for the area. It has direct beach access and you can rent chairs/umbrella/towels for a reasonable price. It's in a great location but away from the craziness of South Beach. The pool area is also very nice.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Phyllis, thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and that you found us to be a good value. We appreciate your feedback and look forward to welcoming you back. Barbara Romano General Manager

"Vacation"

2
User 06/04/2018

Very poor service, apathetic staff. We had one towel in our room upon check-in, we called down to ask for towels for 4 people, 3 times. We had to go down to get the towels ourselves. Not the cleanest place. No complimentary coffee in the lobby. Pool deck is in desperate need of an over haul. Location is good, pillows are good, bad was firm. If you plan to park, $40/day. The day we arrived the garage was full, the closest garage was a half mile away. If you plan to use their beach, there's a $20 fee for 2 chairs and one umbrella.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your comments and hope you will accept our apologies for problems you experienced during your stay. Your feedback will be reviewed with our team to prevent such mistakes going forward. We hope you will give us an opportunity to restore your trust in us when your travels bring you back this way. Barbara Romano General Manager

"Vacation"

5
pmengland, Apopka, Florida 03/04/2018

We have stayed here many times, always had a good time and pleasant experience. the staff, maids are very friendly. Excellent location to beach and South Beach. Love the boardwalk. We ate breakfast and Dinner in the restaurant a few times, as well as room service. Food was very good. and the waitress and manager were very friendly and attentive.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We are thrilled you consider Best Western Atlantic Beach Resort as your home-away-from-home when in the Miami Beach area. We are happy you continue to enjoy our hospitality and our comfortable accommodations. It is always our pleasure seeing a familiar face return, and we look forward to serving you again. Barbara Romano General Manager

"great location, helpful staff"

5
User 03/04/2018

Great location, near to south beach and a short drive to downtown miami. Modern and spacious rooms with great amenites. The personal was great, most of them speak spanish and were very helpful. We stayed for 9 days and had a great experience over all, would recommend this hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Lorena, thank you for your wonderful review of Best Western Atlantic Beach Resort. We are glad to read our convenient location was ideal for you, and that you were also impressed with our outstanding hospitality while you were here. We appreciate your recommendation and hope to host you and your family again in the near future. Barbara Romano General Manager

"Great location, Felix was awesome!"

4
PGIDLUND, ARVADA 02/04/2018

We stayed in an executive suite as we had 5 in our family. It was really nice overlooking the lobby and was super convenient. Location on the beach was fantastic. Bartenders were really cool. Parked our car onsite (sort of spendy but super convenient to come and go right off the hwy) Only negative was the pullout sofa was not comfortable at all. Overall great time.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest at Best Western Atlantic Beach Resort. We are pleased to know our location worked well for you, and you also liked your well-equipped room. Felix will be glad to know he made your stay more memorable. It was a pleasure serving you all, and we hope to serve you again whenever your travel brings you back to our area. Barbara Romano General Manager

"More affordable and it's obvious"

2
samicart, Washington DC, District of Columbia 26/03/2018

Stayed here for three days over a weekend in March and the only things we liked about it were the beach access and Alexandra at the front desk. We had multiple problems with the hotel room, including a door that would not latch unless you forced it and therefore was left open after the housekeepers cleaned our room and the thinnest walls I've ever experienced. When we asked the front desk to fix the door, we had to complain four times for them to do anything beyond sending a maintenance guy to look (but not fix the door) or even apologize for the inconvenience. All of the front desk staff were rude and dismissive except for Alexandra. We were lucky enough to find her on our last day at the hotel; she was reasonable, understanding, and personable. The rooms are fine but nothing special, the pool is small, and the staff do not make you feel like welcome guests. This is one of the more affordable options in Miami Beach and it definitely shows.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your valued feedback. We are very sorry for the disappointments you experienced during your recent stay. We have addressed your concerns and will be using your comments to further determine the areas that we need improvement. Additionally, we want to apologize for the demeanor of some of our associates. This is not acceptable and will also be appropriately addressed. We certainly hope you will consider another stay with us where we can provide you with a more positive experience. Thank you again for your feedback. Guest Relations

"Miami Beach Getaway"

3
oreillynicolette, New York City, New York 24/03/2018

Stayed 3 nights here for a last minute trip to Miami Beach. The room was clean and the mattresses were super comfortable. We paid a little extra for an "ocean view" room, but to our surprise it was a "view from the side of the hotel" room. Turndown service was awful, the second day the maids picked up our towels from the floor and hung them back up, and the garbage was never taken away. Had to call the front desk and they did send someone up within 5 minutes. The pool was a bit smaller than average, mostly filled with kids and their parents. Around 5ish you lose the sun as it disappears behind the hotel. I read a review that the pool has a poolside bar- let me clarify this: there is a bar, but it is not poolside. It's in the same area, and they serve fantastic food. The hotel has beach access and they have beach chairs and an umbrella to rent for $20. There is also a Walgreens about 2 blocks away that sells snacks and alcohol. There are a few bars around the area that are open 24 hours, but taking an uber down to south beach was about $4. Would stay here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for taking the time for reviewing your stay at the Best Western Atlantic Beach Resort. We are happy you and your friends had overall nice experience and that you liked your comfy room. However, I am sorry for the service issues you had while here. We would like to regain your trust and hope to serve you again in the future. We can't wait to welcome you all back soon. Barbara Romano General Manager

"Stayed after our Cruise"

4
Justmari69, Minneapolis, Minnesota 22/03/2018

The hotel was very nice although a couple folks said they had roaches in their room I did not. The on site restaurant was too expensive and the food wasn't that great. Nice location with a pool and the beach right out back! I used the laundry to wash my clothes after the cruise it was actually cheaper than the ship. And the dryer was $1.75 had to pay twice to get everything dry. Overall it was a nice place to stay and the staff was friendly and offered great customer service.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate you choosing Best Western Atlantic Beach Resort for your post cruise stay. We are glad you liked our convenient location and that you also appreciated our hotel facilities. Thanks for recognizing our courteous staff, and we hope to welcome you back soon. Barbara Romano General Manager

"Mid range hotel"

3
josigirl, mediterranean 20/03/2018

This hotel is situated in mid beach and is away from the hustle of south beach. Our room was on floor ten known as penthouse! We had a balcony on the side but with a good view of the beach and sunny. The room was a good size, clean and had a desk and chair, sideboard with big drawers and shelving, bed side tables and a comfy chair. Iron and ironing board and coffee machine. Good size bathroom. There was some noise from room opposite and next door because they had loud voices, otherwise it should not have been a problem Out on the balcony it is noisy. Each evening the hotel next door had loud music around the pool area but it did stop when it got dark. There is a lot of road traffic and just general noise and planes going overhead but I think that is just Miami Beach. Check in. We arrived off a cruise ship at 9 in the morning. We did the paperwork and then left our luggage with the concierge and went to enjoy the day. We returned at 3 and our room was ready. Breakfast is nothing fancy but enough. Coffee and fresh juice is served at once and then you help yourself. Pleasant staff. We had one evening meal in the restaurant. Only two other people were in at the time and it all felt rather odd. Portions were huge and my husband and I were not served at the same time so I had to wait for his food to come. It was alright but we did nog eat there again. We did not find any restaurants around the hotel without having to go some distance. There is a small pool between the hotel and the boardwalk but it was totally uninspiring and also busy with children. It is a flat concrete area, not at all attractive. The bar was also most uninviting and was not open in the evening. There was nowhere to sit and relax with a coffee in the evening and although there was a bar on floor 4 we were told it was closed. This hotel is a reasonable price for the area it is in.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing our hotel for your post cruise stay. We are happy you and your husband had an overall good stay and that you were pleased with your spacious room. However, I regret any inconvenience you had while here. We hope you consider us again the next time your travels bring you both to our area. Barbara Romano General Manager

"Really Bad"

2
User 18/03/2018

I could start with we couldn't check into our rooms until after 4 pm despite the fact that our reservations were made almost a year ago. Next, there's the Roaches. Yes, that's right, ROACHES. some of our party checked out immediately but most of us didn't have transportation and our shuttle was set up to pick the group up there on Monday. The service is terrible. The guy working at the pool bar was nice enough, just bad food service and the front desk and housekeeping staff... SMH You may want to try another place. This place was pretty bad but I enjoyed my cruise ??

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for providing your feedback. Our standard check in time is 4pm. We are sorry you were not able to receive an earlier check in time. On behalf of our housekeeping team please accept our apologies for the "uninvited visitors" you experienced. Though we have a routine maintenance schedule in place to keep insects at a minimum sometimes we have to address the matter on an individual basis. We hope you understand with moisture, humidity and oversights with housekeeping efforts these situations arise from time to time. We will use your comments to further determine the areas in need of improvements and we hope you will consider another stay with us when in the area for another cruise. Once again, thank you for your feedback and for staying with us. Guest Relations

"Not bad"

3
User 18/03/2018

Nice location, close to everything, love the beach, small rooms, beach bar and hotel bar not open but close to other hotels and hot spots, it's all expensive and there is no parking but use of Uber was fast

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for posting a review of your stay. It is good to know that you liked our location, but we regret any inconvenience caused to you while you were here. It was our pleasure serving you, and we hope you will stay with us again for a much better experience. Barbara Romano General Manager

"Good stuff"

4
Donraphaello, Geneva 11/03/2018

Very good place to stay. The hotel is clean, the rooms are modern, the beds are comfortable and feel new. The best thing is that this place does not charge any resort fee such many other direct beach hotels. The staff was well trained however most have been far away from giving a motivated face towards the customers. The gym exists but only contains very basic elements for fitness. A bar is also there, but they run out of red wine while I was there. The restaurant is fine for breakfast. In some aspects this hotel is very basic. However, I can definitely recommend to stay there.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Our thanks for taking the time to review your stay at the Best Western Atlantic Beach Resort. We are delighted to read how much you liked your guest room and that you slept well on our comfy beds. Feedback such as yours helps us in making our services and facilities better. Thanks again for recommending us to future guests, and we look forward to hosting you and your family back soon. Barbara Romano General Manager

"Girls trip"

5
keyabarnes, Waldorf, Maryland 06/03/2018

Wonderful hotel with amazing views. The pool bar was very nice. The hotel was very clean and the staff was very friendly. The Aqua dining hall had great food and room service was great. I definitely recommend this hotel.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Keya, thank you for sharing your wonderful review of Best Western Atlantic Beach Resort with other travelers. We are so happy our full-service hotel exceeded your expectations for a fantastic beach vacation. Thanks for the recommendation, and we look forward to seeing you and your friends again when the lure of the sand and sea calls you back to Miami Beach. Barbara Romano General Manager

"Nice Hotel"

5
garybenovich, Harrison Township, Michigan 05/03/2018

Nice hotel with attractive room pricing compared to other high end hotels in the area. I requested and received an oceanfront room on a high floor and they put me in a nice room on the highest floor. Easy access to the boardwalk. No complaints

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Gary, thank you for your wonderful review of Best Western Atlantic Beach Resort and for highlighting our location. We are delighted to know you loved your oceanfront room and found us to be of a great value. We enjoyed having you here, and we look forward to serving you again soon. Barbara Romano General Manager

"Good location"

4
Pamela K, Scarborough, Maine 28/02/2018

I really enjoyed having access to the boardwalk and Miami Beach from this hotel. The pool was also nice. It's an easy walk to restaurants as well as a Wal Greens. The concierge did a great job providing a shuttle to the cruise port.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Pamela, thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and proximity to nearby restaurants as well as Wal Greens. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Needs lots of improvement"

3
CapeSkan, Cape Coral, Florida 16/02/2018

Our stay started by trying to unload our luggage. Only room for 3 cars in front of hotel. While I had someone inside checking on our room, I am blocking others from leaving. Then as many have reported rooms are NEVER ready before 4. How can a hotel clean all the rooms at 3:59 or later.... People all over the lobby waiting with their luggage. Staff tries to do their best but have to follow the rules. They even took our phone number to let us know when room was clean but of course that wouldn't be until after 4. Our room was one top floor and was clean comfortable and a view of the ocean. That is only reason I gave them 3 stars... everything else is horrible. Since parking is upwards of $35 we parked in a garage about a half mile away. Therefore we were sort of stuck with restaurants in the area.... which are basically all hotel run so that was not good. BW restaurant looks more like a cafeteria than restaurant. We ate elsewhere. If our car had been on premise we would have driven to something better. Upon checking in you will be informed that your charges will be $100 more than expected because there is a security fee that will be returned hopefully in about a week. It took them 5 seconds to charge it but a week to refund. I looked on my confirmation and no mention was made. Unloading our luggage was a nightmare so upon checkout we walked out luggage to the parking garage and will never ever return to this hotel. Much better offerings in Miami Beach area with nearby parking, restaurants and no security fees

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for posting a review of your recent stay with us. We are glad to know you had an overall pleasant stay and liked your comfortable room. We are committed to offering every one of our guests an exceptional stay, and I apologize that we did not do so for your visit. We hope you will give us a chance to make a better impression on a future visit. It was a pleasure to have you as our guest and we hope to see you again soon. Barbara Romano, General Manager

"Easy Access to Transportation"

5
Robyn819, Delta, Canada 15/02/2018

We took the Airport Express bus from the airport and easily found the BW just a street over from the stop. Pleasantly surprised with the location as the South Beach trolley bus (free) took us everywhere we needed to go or you could walk the boardwalk or go to the beach just behind the hotel. The rooms were nicely decorated in cool aqua and beige colours, giving it a beach-like feel. The bed was very comfortable and room in general nicely appointed. Even the in-room coffee was good tasting and worth mentioning as it doesn't happen very often for this ‘hotel coffee critic'! We had a part Miami skyline and an ocean view from the 10th floor with a balcony. Only ‘downside' was the street noise from impatient drivers constantly honking at each other. Traffic seemed to bog down at this corner due to some ongoing road work but honking, driving while using their cells was pretty much the norm. Tourist pedestrians be aware. We only had 3 short days in South Beach but were able to arrange day trips from the hotel lobby. Juan was both helpful and knowledgeable for arranging for us. A very pleasant first time stay in South Beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Robyn, thanks for the five-star review of Best Western Atlantic Beach Resort. We are thrilled to read about your fantastic stay and how much you enjoyed our location. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you again for your review. We hope to see you soon. Barbara Romano, General Manager

"No problems"

5
jmjbrtw, Williamstown NJ 15/02/2018

We stayed for 1 night before leaving on a cruise.We were a a little concerned after reading some of the bad reviews. I'm not sure if they were staying at same place. The Atlantic Beach BW was great. The location is A+, its on a great beach. The Miami Beach free trolley is close to explore city. Lots places to eat close by. The staff were excellent and super friendly, hotel was clean and modern. Our room was on the 9th floor and was big and roomy with a great view. We got complimentary coupons for drinks at pool bar and breakfast. The service at breakfast was great and food was excellent. We would 100% stay here again. No Problems, and BW was reasonable priced compared to other hotels in area. There was some construction noise across the street, but didn't cause us any issues.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing the Best Western Atlantic Beach Resort for your overnight stay, and for sharing your comments online. Even though it was a short visit, we are happy that you enjoyed everything we offer and had a great stay. We appreciate you mentioning us a great value and on behalf of our entire staff, I invite you to stay with us again the next time you visit Miami Beach. Barbara Romano, General Manager

"Good experience"

4
ile248, Punta del Este, Uruguay 12/02/2018

We stayed there from January 20th to 26th. It was a good choice. Very well situated. The room was comfortable as well as the bed and linens, The staff was very helpful. On arriving to Miami I was robbed and besides loosing a lot of personal items including passports, money and credit cards, I got a broken hand. I met the Executive Chef, Mr. Robert Berryman by chance in the elevator and he kindly invited us for breakfast the following morning. We will definitely visit you in our next trip. Thank you all.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"Great stay. Highly recommended. "

5
Jacc0408, Long Island, New York 09/02/2018

Stayed here for a night before getting on a cruise. Fast and friendly check in. Booked a king room with ocean front and it was definitely worth the extra. Balcony was very nice, overlooking ocean. Clean and nice room. Nice pool with bar. Beach access. Restaurant was great. Not much to do near the hotel aside from beach. Short drive to South Beach. Only downside was parking fee, but considering the lack of parking throughout all of Miami Beach it was fine. Definitely recommend this hotel and would stay here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort for your pre-cruise stay. We are thrilled to know that your experience with us was perfect in every way and will share your compliments with our entire team. Thanks for the recommendation, and we look forward to seeing you both again soon. Barbara Romano General Manager

"Night before Cruise"

5
nazarenelady, Elmer, New Jersey 01/02/2018

We booked this hotel for the night before our cruise departure and were very pleased. Hotel is right on beach so we were able to take grandson out to get rid of some energy! Staff was very helpful and room was great. Had an issue with one of the toilets (room had 2 bathrooms) and maintenance was there and had it fixed in 5 mins. Would definitely use this hotel again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Nazarene, thanks for letting us know that the Best Western Atlantic Beach Resort was perfect for your pre-cruise visit. We are delighted to read that you thoroughly enjoyed your experience with us. Reviews such as yours mean a lot, and we can't wait to welcome you and your family back. Barbara Romano General Manager

"Great Stay"

5
Phil S, Mississauga, Canada 01/02/2018

This was our first time staying at this Best western and we enjoyed our stay the place was close to the beach and the staff where all very friendly. Rooms nicely done and the pool was small but well maintained,

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Phil, thank you for being our guest at Best Western Atlantic Beach Resort. We are happy to read you loved our hospitality, and look forward to welcoming you both again whenever your travel brings you to Miami Beach. Barbara Romano General Manager

"Clean & Comfortable"

4
WendiC1725, Angleton, Texas 01/02/2018

The room was large, clean and comfortable. The staff was friendly. I was your standard Best Western with a beautiful beach behind it. It is a about a mile from the excitement of south beach but the beach is beautiful. Their internet was fast. The parking garage is limited and $$. There was road construction in front of the building. It's easier to use Uber or Lyft.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Wendi, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"A Real Dive In a Great Location!"

2
HandymanMike, New York City, New York 30/01/2018

This review is based on staying in similar type hotels. This Best Western has a "Plus" in its name which having stayed there, I know realize it stands for "plus aggravation." We arrived around 1:00pm despite check in time being 4:00pm the front desk advised they would try and prioritize our room but could not guarantee before 4:00pm. She offered to hold our luggage while we went out for lunch. We walked a couple of blocks for lunch and received a call about an hour later saying our room was ready. Great! Except it was downhill from there and at high speed. We learned there was an additional $36 a day parking fee in a garage that rents out 4 spots to a local jet ski company, The remaining ones are split between regular and compact cars. First come first get (no service). One evening I parked in the motorcycle spots because the lot was full. Our room, an executive suite was really 2 small adjoining rooms; the beds were removed from 1 and replaced with other furniture. Our particular room was very noisy with loud A/C and a running toilet. Despite a complaint they did not fix it. None of the doors closed easily as they were warped. Bathrooms had signs of some updates but were very cramped. Toiletries that they offered were from plastic wall mounted dispensers (Cheap). We tried to use the pool on the 1st day and read a sign that towels were pool side and not to use room towels. Sure thing, except when we got to the pool there were no more towels. I called (bec. no one was around) the front desk and they said they had some spares for just this situation. When I asked to have them brought to the pool they said "no, we don't do that, you have to come get them." So much for "BASIC" customer service. After calling Corporate I was flooded with calls and towels to my room. Thanks, but the problem was not solved! We spent 3 nights there. Each day I returned to the front desk no less than 3 times as our room keys malfunctioned. There is nothing more frustrating trying to get into a parking lot or your room only to find a little red light instead of a green light. The issue isn't that things aren't perfect but that the staff didn't care. The only person who stood out compassionately, was the gentleman who worked at the pool. He couldn't have been more apologetic and accommodating once we chatted. He should be commended. Forgive me for not recalling his name. The pool itself was very small and chairs later in the day were hard to come by. I did not partake in their lobby restaurant and decided to walk for my morning coffee a few blocks away. It pained me to give them another dollar. I gave this a poor rating and not a terrible rating as the location is great. Easily walking to shops and restaurants as well as being on the boardwalk / beach. With the myriad of options I will thankfully not stay here again and would certainly not recommend it if asked. Stay away because you have options.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your candid feedback. We are very sorry for the disappointments and inconveniences you experienced during your recent stay with us. We will be using your comments to further determine what areas we need to make improvements to better provide for our valued guests in the future. Thank you again for staying with us. Guest Relations

"Family Vacation"

4
User 30/01/2018

Family suite was large and clean. Balcony was secured shut and faced a wall. Toilet had to be fixed a few times...but maintenance came right away each time. Was offered another suite the next day but didnt want to repack everyone up. So we stuck with not having a balcony or a view. Staff and concierge very friendly and try to please. Pool was on the small side. But location was great. Cant beat that. Overall not a bad experience. Would probably stay there again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for letting us know your stay was awesome in every way and that you will definitely stay with us whenever your travels bring you to Miami Beach! We look forward to serving you again. Barbara Romano General Manager

"Horrible. Horrible. Horrible."

1
aWebWizard, Minneapolis, Minnesota 22/01/2018

Arrived late evening, Woke to a BEAUTIFUL sunny morning with plans to take the family down to the pool before we boarded our cruise ship. It was a Saturday and they decided to CLOSE the pool to paint the pool-deck. I am so angry - will be calling corporate today. Their solution was that we walk a few blocks to their “partner hotel” and use their pool. We can NOT walk far after after traveling thru 2 air ports and hubby's feet and back would not allow it. Sooooo disappointed. We paid for a balcony with ocean view/pool view and the SMELL from the paint came all the way up to your balcony. HORRIBLE! Shame on you for doing maintenance on a Saturday SMH!

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you kindly for your feedback. We are sorry you were so disappointed that our pool was not operational during your stay. We will certainly use your comments to further determine how we can make improvements to better serve our valued guests in the future. Thanks for staying with us and thanks again for your candid feedback. Guest Relations

"Handy Beach Hotel ,2 1/2 mile from South Beach Action"

4
Michael G, Fort Myers Beach, Florida 13/01/2018

Great, friendly Staff. Easy free trolley ride to South Beach Partying. Nice view water and downtown skyline. Located on Beach with access to boardwalk. Not as crowded as south beach swimming area. Pool with bar.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Michael, thank you for taking the time for sharing your experience at the Best Western Atlantic Beach Resort. It is a pleasure reading you and your partner had a comfortable stay and that our oceanfront location made your visit a memorable one. Thanks again for allowing us to be of service. We look forward to your next visit. Barbara Romano General Manager

"Great ocean view"

4
Sharon59801, Seattle, Washington 11/01/2018

A modestly priced hotel, in mid Miami Beach area. My room was quite ordinary, until you looked out the sliding glass door to the small balcony and view of the beach, ocean, sky. Stunning. The million dollar view made the room feel like a premium suite. I was on the seventh floor, ocean view. The balcony cost a little more, but more than worth the price. The restaurant was gloomy, and food was average. But you can easily find other places nearby. There's a trolley that will take you to South Beach.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Sharon, thank you for choosing Best Western Atlantic Beach Resort and for your terrific review of our hotel! It is great to read that you loved our affordable rates and the beautiful view from your room which was the highlight of your stay. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"good value for $"

4
Jerry W, Memphis 10/01/2018

Definitely not fancy but it had everything we needed: clean, cheap, and on the beach. quick uber to everything but not a ton of stuff close. There is a Walgreens across the bridge we didnt see til the last day.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest at Best Western Atlantic Beach Resort. We are delighted to know you enjoyed the convenience of our location and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Barbara Romano General Manager

"Wonderful staff and location, but fix one item."

4
creightonr2016, Tulsa, Oklahoma 10/01/2018

Parking is difficult, and the ventilation systems are noisy, and do not offer a “continuous on” setting. But the location and staff are wonderful. I'd stay here again, but on vacation, rather than for business.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for four-star review of the Best Western Atlantic Beach Resort. We're so happy overall you had a great stay. However, we are sorry if we missed meeting any of your expectations. We appreciate your business and look forward to seeing you again on your next trip to this area. Barbara Romano General Manager

"Miami beach mis-baech"

5
T4228CHbarryw, Montreal, Canada 09/01/2018

Nice place and a good location. Certainly not the fanciest hotel but it was within my budget. Nice room and a beautiful view. Right on the beach. Pool is small and not enough lounge chairs but beach was great.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for five-star review of Best Western Atlantic Beach Resort. We are happy to know our location was ideal for your needs and that you liked the view from your room. It was a pleasure to have you as our guest, and we hope to see you again on your next trip to this area. Barbara Romano General Manager

"Avoid this hotel."

1
chriswP855QF, Arizona, United States 05/01/2018

Check-in was terrible. Made me wait for a room that wasn't available. Gave no explanation but plenty of attitude. Thermostat was faulty. Elevators took forever. Concierge was clueless. Clocks were set to the wrong time. Check to see if they are done painting unless you like smelling the fumes during your stay.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you kindly for your feedback. We are very sorry for the disappointments with your check in experience, lack of guest service, thermostat, elevators and room clock. We will be using your feedback to determine what areas we need to improve upon to better provide for our valued guests. We hope you will allow us another opportunithy to prove ourselves to you on a future stay. Thanks again for staying with us.

"Breakfast"

3
User 04/01/2018

We have 5 members in our family, but the hotel would only give us 4 breakfasts. Also, I found hair on the bathroom floor when I first arrived, but the housekeeping staff did not seem to care. Could have been a language barrier.

"New Years stay."

3
Ann S, Tampa, Florida 03/01/2018

The pros, rooms are updated, heated pool, lobby was nice and on the beach. The cons it's an older hotel and the pool area needs some decor updating or something to spruce it up. Won't stay here again. Parking 34. Go park on Sheridan Drive parking garage for 8.00.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Ann, thank you for choosing our hotel for your new year celebration. We are happy you had an overall comfortable stay and that you liked our convenient location. However, I am sorry we missed meeting some of your expectations. As you observed, we are in the process of a complete renovation, and while some of the guest rooms and suites have been refreshed, everything should be complete later this year. We encourage you to return a little later to enjoy our new and improved hotel. Barbara Romano General Manager

"Careful this hotel has no parking and bad services"

1
User 02/01/2018

Room dirty and no parking , only 25 spot and always full, closest one is about 30 min or $40 per night . Swimming pool rarely clean and beaches are dirty. The hotel services are not best western standard.poor hotel... spend the extra $20 and go to hotel nextdoor

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for providing your feedback. We are extremely sorry you were disappointed during your recent stay. We will be using your comments to help determine how we can make improvements to better serve our valued guests in the future. Thank you for staying with us.

"Pleasant stay until checked out"

2
User 01/01/2018

I wasn't displeased with the hotel until I forgot my Kindle on the bed and called about it within hours only to be told nothing had been left in our room. I take responsibility for forgetting it, but I cannot digest it being stolen. Very disgusted by Best Western Atlantic Beach at the moment. If this is the treatment reserved for Diamond status members and other guests alike, they should be ashamed.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your feedback. Please contact us directly to facilitate our lost and found policy with regards to the item you feel you left behind. We will do everything possible to locate the item if it was left behind. We thank you for staying with us.

"MY EXPERIENCE WAS GOOD"

4
Sally C, New York 29/12/2017

I basically wrote my review in the comment box. I didn't rate the service as excellent because the ice machine, soda machine and 1 of the washing machine wasn't working. For a 3 star hotel this is a very nice hotel. The hotel was very clean.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Sally, thank you for choosing the Best Western Atlantic Beach Resort and sharing your review. We are glad you had a good stay and that you loved our spotless property. I have shared your feedback with my maintenance team so that they can fix the issues as soon as possible. We enjoyed having you as our guest and look forward to welcoming you back soon. Barbara Romano General Manager

"Not Impressed and Would Not Recommend"

1
Tce0831, Florida Keys, Florida 28/12/2017

The rooms are very dirty and out of date. The night staff was not accommodating. Website does not disclose that they do not have parking and you must pay $35 a night to park in their garage or park in a public parking garage for $12 that is a 10 minute walk away.

"Excellent Vacation"

5
F1608RZbarbarag, Lehigh Acres, Florida 27/12/2017

It was the best hotel I've ever stayed at. I went to the fitness center and it was clean and organized. Room service was fantastic, I went to the pool and it was really warm and taken care of. I also went to the beach and it was beautiful. I went to the bar, the service was fantastic and we got pizza and drinks.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for making the Best Western Atlantic Beach Resort a part of your vacation plans. We are thrilled to read you and your family had an amazing stay and that you loved all aspects of our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you back. Barbara Romano General Manager

"Do ot Stay"

2
glenf329, Davenport, United States 27/12/2017

Parking is $36/ night and they dont tell you that when you make reservations. If you have an SUV, have fun parking in the basement, which is mainly designed for compact cars. If you don't want to pay $36 dollars per night to park at the hotel, you can pay $8 and then you get walk several blocks. It took 6 minutes at least for the hot water to come on in the hotel.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you kindly for providing your feedback. Please accept our apologies for the disappointments you experienced in regards to our parking policy. We will be using your comments to further determine how we can make improvements to better serve our valued future guests. Thank you again for staying with us.

"As long as you are not disabled its good"

1
713cindim, mn, United States 21/12/2017

Not one parking spot for the disabled, you must walk at least a city block from the garage to the motel, then another long walk which seemed like another block to get to your room It was a NIGHTMARE for the 2 of us which we were both disabled. For the price we paid it was really bad.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your feedback. We are sorry you were disappointed and inconvenienced with your parking experience during your recent stay. We do offer Handicap parking however the spaces must have been taken when you arrived. We are in an area where parking is a challenge for all hotels in our area and we are working to create more parking for our guests. Please know that we will be using your comments to further determine how we can better provide for our future guests. Thank you again for the valuable feedback and for staying with us.

"Nice place But"

4
kevintB8649AI, Maryland, United States 15/12/2017

Hotel was very clean with very nice rooms. Staff was great. Internet was awful and not much to do in walking distance except the beach and boardwalk. My balcony door was screwed shut and could not open.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Kevin, thank you for the wonderful review about Best Western Atlantic Beach Resort. We love knowing how pleased you were with the excellent service provided by our staff and your compliments have been shared with our entire team. On behalf of everyone here, we invite to stay with us again on your next visit to Miami Beach. Barbara Romano General Manager

"Great Place for a vacation!!!"

5
Miguel C, Rowland Heights, United States 11/12/2017

This is the second time my girlfriend and I traveled to Miami for vacation, and this time I decided to book this hotel with an Oceanfront room. Best decision I ever did, the views were amazing, beach were just right there in front of you, nice pool. We really enjoyed the privacy of being in Miami Beach without need to walk or cross the street to get into the beach. The only downside is that there is no free breakfast, but hey, you are in Miami Beach. We definitely recommended for couples.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Miguel, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding vacation, and that you especially enjoyed our outdoor pool. It was a pleasure having you both as our guest, and we hope to see you all again soon. Barbara Romano General Manager

"Excellent hotel on Miami Beach, FL"

5
William K, Shady Shores, Texas, United States 10/12/2017

This is a good value hotel on Miami Beach. Hotel staff is excellent. The pool and beach areas are wonderful. The rooms are very comfortable with great beds. I will stay here again when in the Miami area!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
William, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled we met your expectations for an outstanding visit and your compliments will be shared with our entire staff. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Palm Beach. Barbara Romano General Manager

"Our Second Honeymoon"

5
Leon B, Suncook, NH, United States 10/12/2017

Its been 15 years since my wife and I went on vacation without kids, and we could not have picked a better hotel. We booked an oceanfront room with a beautiful view for 5 days. The room was clean and the housekeepers were super nice. The concierge gave us several recommendations for dining and site seeing. The pool was warm, like bathwater. And the beach... Oh, the beach, we spent a whole day lounging on the beach and walked it every evening. The hotel is a little out of the way from the crowds and noise of the main strip south of 20th street, but there are several restaurants in the area and the Primo Cafe is only a block or so away with great food and coffee. Miami beach has free trolleys, or you can rent bicycles, to get around. This was our first trip to Miami Beach and we had a wonderful time. We recommend this hotel and we hope to visit again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Leon, thanks for choosing us for your second honeymoon, and it is a pleasure to read your fantastic review regarding your stay at the Best Western Atlantic Beach Resort. We strive to provide our guests outstanding hospitality, and your compliments serve as an encouragement to all of us. We are also happy you were able to relax and enjoy our oceanfront location and proximity to nearby restaurants & shopping choices. Thanks again for the recommendation, and we hope to be your hotel of choice every time you visit Miami. Barbara Romano General Manager

"What a view..no resort fees IN MIAMI!"

4
waayback, Lake Ronkonkoma, New York 07/12/2017

Went in October. Oceanfront room HUGE Balcony. Very clean, cheap booze NO RESORT FEES. great staff...very good affordable restaurant great location 5 min walk to free trolly that takes you just about everywhere God awful gym, Tiny pool area with about 12 lounge chairs and no umbrellas Guys that a real easy fix..

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thanks for sharing details about your experience at Best Western Atlantic Beach Resort. We are delighted to know you liked your spacious room and found our location to be convenient for all of your needs. That being said, we are sorry for any inconvenience caused to you. Thanks once more for your feedback, and we look forward to welcoming you back again soon. Barbara Romano General Manager

"Really needs an update now.....yuck"

2
jackygleason, boston 07/12/2017

Location is good. Staff are nice. Hallways are very tired and gross and rooms need an update now..... shower ceiling is peeling and no stopper for the tub so I could not take a bath ..... housekeeping could not find one....thin walls. Would not stay here again.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear jackygleason, Thank you for your feedback. We are happy to know our location and the service you received from our staff were the highlights to your stay. We do apologize for your disappointment with the cleanliness and upkeep of your stay. We hope you will come back for another visit to see our improvements. Barbara Romano General Manager

"Not a good hotel"

2
Roderick D, wisconsin rapids, United States 07/12/2017

The front desk people barely speak English I had to demand that they not make a copy of my credit card then they did it anyway. I had to grab the paper and rip it up. They called me on the second day of my three day stay to tell me I need to get my stuff out of my room, they said I checked out that morning which I did not. I had a reservation for 1 more night in the same room. The hotel is in bad repair. I had ants in the bathroom.

"Foot on sand..."

4
Longobardi, Sao Paulo, SP 05/12/2017

Very convenient location right on the beach, refreshing pool and walking distance to several restaurants. This B&W property deserves more attention from the chain and better management. I would go back in another opportunity.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort. We are pleased to read everything went well during your visit and that our wonderful location made it even better. We value your feedback and will be more diligent moving forward. It was a pleasure having you as our guest, and we look forward to serving again soon. Barbara Romano General Manager

"Fish Flies"

3
User 04/12/2017

Hotel had too many fish flies in the room, parking was expensive and not enough room to park and the clerk that checked us in was not too friendly. Manager Charles compensated for all that was wrong. Can't complain about that!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Kelly, thank you for choosing our hotel and for sharing your review. I am sorry we fell short of your expectations this time. Your feedback has been shared with our team members to see what went wrong. On the positive note, I am pleased that our staff was able to assist you to your satisfaction. Hopefully, we will have the opportunity to make your future visit much better. Barbara Romano General Manager

"Complete and honest truth."

5
S4468HOericam, Daytona Beach, Florida 27/11/2017

The hotel is beautiful, the pool is heated and wonderful, the beach is right there. There's a Deposit fee, not much parking & it's expensive. The restaurant is also expensive (the black beans are super GREAT) overall I was satisfied. I'd say be careful in the bathroom the skin has a very sharp edge both my son and myself injured ourselves pretty badly (I was offered a bandage and ice for my head that was burst open) There is some construction going on so beware. Also they took all of the water bottles out of the vending machine so you HAVE to buy it from the restaurant (or go buy from Walgreens) Also they have excursions that you can book, the Miami Sea Aquarium WONDERFUL, the Everglades Tour.. was okay. Just call and ask questions about deposit fee as well as parking prior. There aren't many parking spaces. The fitness center was awesome as well.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest and for taking time to leave feedback. We are so glad that you enjoyed our property and were happy with the location. We want all of our guests to have a comfortable and relaxing experience, and we are glad to hear that for the most part we succeeded in making your stay an enjoyable one. We have shared your comments regarding pricing in our restaurant with our management team, and we will use this feedback when determining where we can make changes to improve in the future. Additionally, we apologize for the unfortunate incidents you described in your bathroom. We have made our maintenance supervisor aware of this issue, and we will take necessary steps to make sure this is properly addressed. Thank you again for being our guest, and we hope you will choose us again the next time you are in our area. Barbara Romano General Manager

"Dissapointed"

1
Lourdes D, Charlotte, North Carolina 27/11/2017

We had a view of a roof under us needs repairs. Loud noise coming from that building, could hear staff outside as shifts ended. There was Cigarette smoke That triggered my daughter's asthma, horrible.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for providing your feedback. We are very sorry for the disappointment you experienced with regard to the location of your room and the view. Also, the noise from our associates and the smoke issue will be immediately addressed. Your comfort is one of our highest priorities. We will be using your feedback to better determine how we can make improvements for guests in the future. We do hope you will choose to return so we can provide you with a more positive experience. Thank you kindly for staying with us. Guest Relations

"Holiday"

2
User 21/11/2017

Wow no help with bags, had to cart them up stairs! Asked if i had a balcony as was requested when booked! No so, so put me in the penthouse still no balcony. No help getting my bags to the room, bad customer service, door key kept playing up the whole week. Restaurant food was nice great service there, very small pool at closed at 8pm security kicked everyone out of the area even if you were not in the pool. They had guest laundry facilities, parking was a nightmare, and they charged you and arm and a leg a day. The room was clean. They over sprayed the hallways with an air freshener daily. Was an average hotel. Great views!

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you kindly for providing your review. We are very sorry for the disappointments you experienced with regards to our bell staff and your request for a balcony room. We do have categories that provide balcony but you do have to reserve those. We are glad you found your room to be clean and hope that you will choose to stay with us again where we can provide you with a more positive experience. Thanks for staying with us.

"Good location, on beach with pool"

3
Stephen F, Sydney, Australia 19/11/2017

This was a nice hotel with a pool with attached bar and access to the beach directly behind, and on the boardwalk. Walk a couple off miles to the shopping district and south beach. The area is safe, lots of police visible around the area.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Stephen, thank you for being our guest. It's nice to know you enjoyed our oceanfront location along with our beautiful outdoor pool. We appreciate you sharing your kind feedback and hope you will consider us your home whenever your travels bring you to Miami Beach. Barbara Romano General Manager

"Very Nice, Great Location"

4
User 19/11/2017

Beautiful lobby, nice restaurant; great location on the beach; good parking and access to hop on-hop off bus only a block away. Room was comfortable and fairly spacious. A few stains on some hallway carpets; balcony door latch did not function properly. Otherwise, staff was courteous and knowledgeable.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Harold, thank you for your nice feedback about Best Western Atlantic Beach Resort. We are glad to know you liked our convenient location and were impressed by our courteous associates as well as your comfortable room. Also, we appreciate your observations and will use it to improve our performance further. We hope to be your hotel of choice whenever you are back in this area. Barbara Romano General Manager

"I would say just okay. "

3
User 17/11/2017

We arrived hotel around 6pm check in was pretty quick did not tell us there was a fee for parking nor if there is breakfast. We called later found out breakfast was not included in our room(we used points for the night,maybe that's why). Room was clean, bathroom might need a little update, bathtub water drain kinda slow, see some rusted behind the door. Bed and pillows are comfortable. Limited spot for parking . We had a smaller room with balcony and a view of the beach which is a plus. Umm...everything is just okay not a wow.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your feedback. We are pleased to know you had an overall enjoyable stay, but we are sorry for not meeting all of your expectations. We appreciate your review as it will help us to improve ourselves going forward. We hope you will choose us again the next time you are in this area. Barbara Romano General Manager

"1300"

5
Mark T, New Waverly, United States 13/11/2017

I would recommend this property to everone needing a place to stay.I would definetly stay here again.......It is in a nice area of Miami, and i loved the view that i had. The next time that i am in the area, i will make this my choice of Hotel to stay....

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Mark, thank you for evaluating your stay at Best Western Atlantic Beach Resort. It's good to know you enjoyed your time with us and that our service, as well as facilities, were to your satisfaction. Thanks again for recommending us online, and we look forward to serving you again soon! Barbara Romano General Manager

"Great location "

3
INM30, KUWAIT 13/11/2017

For access to beach directly that's good hotel with great location room comfortable with balcony also there is restaurant and washing machine clothes fitness room and parking garage, and there is cable car free talking to south beach .

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being a guest at our hotel. We are pleased to know you enjoyed the comfort of your room and that our location was perfect for your needs. It was a pleasure hosting you, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Miami Beach get away!!"

4
bradtexas2016, Emory, Texas 13/11/2017

Very nice older Hotel. A little dated. Very friendly helpful staff. Did not eat at on site restaurant but it looked good and not to pricey. Parking on location is limited and cost $34 a day. However, parking in the area is limited and expensive. This is a good location for Miami Beach area. Great view from our Ocean front room. I would stay here again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing to stay at Best Western Atlantic Beach Resort. We are delighted to know you enjoyed the breathtaking view from your room and that our associates left you with a good impression of our hotel. Thanks again for letting us know your stay was perfect in every way, and we look forward to serving you again. Barbara Romano General Manager

"Unfortunate"

2
tiffanyr609, Houston, Texas 12/11/2017

The location of the hotel is perfect! However, the service desk never answer the telephone. I also was turned away from breakfast due to having all in one swimsuit with shorts on that actually covered my body well.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We appreciate your review and apologize for the service issues you experienced. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was less than ideal, and we hope you will give us a chance to provide you with the level of service you should have received from us this time. Barbara Romano General Manager

"Vacation"

5
jamescD4308WP, Trenton, Michigan 11/11/2017

Great place to go staff was excellent. The beach is rite behind the hotel with a beautiful boardwalk. Great location not far from shopping district and much more. The hotels has two lounges/bar pool table a pool and happy hour as well there service was excellent not to mention the food was excellent as well.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
James, we appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for letting us know your stay was perfect in every way and that you will definitely stay with us whenever your travels bring you to Miami Beach! We look forward to serving you again. Barbara Romano General Manager

"Ocean View with Balcony King Room"

4
naiamber, New York City, New York 07/11/2017

View from this room was great! Affordable price, right on the beach! Jet ski rental in walking distance and the beach was not crowded. Away from the crowded section of south beach but close enough to enjoy!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for staying at Best Western Atlantic Beach Resort. We are delighted to read you liked our convenient location and your room along with the view it provides as well as the value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Barbara Romano General Manager

"Penthouse beautiful"

4
elizabethpC9687WY, Calgary, Canada 07/11/2017

Stayed on points, got the penthouse with wraparound balcony. Nicely updated room with all amenities. Happy to find tea in the room. Sadly did not have my room ready when I arrived but considering the time that was fine. Held my luggage and gave me some suggestions for lunch locations.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Elizabeth, thank you for your review of Best Western Atlantic Beach Resort. It is nice to read you had a great time with us and that you enjoyed our accommodations. Thanks for being our guest, and we hope to see you again soon. Barbara Romano General Manager

"3* Hotel, Good Location Budget Stay"

3
Taurus_World, Jersey, United Kingdom 04/11/2017

If your looking for a base only it may do! It's not luxury or new. You get what you pay for, Miami Beach is very expensive to stay in, we were looking for a quick stay for 2nts before our Cruise. The Uber from MIA was $20. We arrived late and got into our room, we had a 'suite' with a balcony, this was nowhere near a suite type of room nowadays. The room smelled of damp but we were so tried after a long flight we just slept. At 10pm there was no place to eat, even pizza delivery was closed! That was a shock to me in MIami. I woke up very early (due to time difference) there was no place to get a coffee until 7am. Next day we checked out the balcony, and it was nothing special I did t use it one bit, this was because the hotel is very old and I didn't feel like it was an added bonus, just for some fresh air, then saw bugs and closed the balcony doors. The 'suite' had 2 double beds, a microwave and coffee making facilities, a fridge was useful for drinks and food. A few staff we encountered were very helpful, the bellman, Jose in the morning, and Charles the night shift manager. The back of the hotel has a broad walk for joggers, and the beach which was lovely. Pool was very small, we didn't use it. There is a Walgreens and baskin bobbins near by. We did the hop on hop off bus, which stops a little down the road by the holiday inn. Getting around the area was great with free trolleys, check them out online. Miami to Fort Laurderdale cruise port via a Uber was $50. I'd probably wouldn't stay here again, as the rooms were old, the AC may have needed sorting out as the damp smell must of come from a leaking AC?...I like modern rooms.

00gc, Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We thank you for choosing our hotel and sharing your observations. We are pleased your stay was acceptable but sorry we did not live up to all of your expectations. We appreciate you letting us know what we could do better because we can now focus on improving our service in those areas. Thank you for staying with us, and we hope you will give us another chance to serve you in the future. Thank you, The Staff and Management

"Ms."

1
User 03/11/2017

Booked a suite as travelling with my husband and two year old son. The suite provided was directly next to a bar and pool table! So much noise! Upon contacting reception we were advised there were no other options and the area is closed by 10pm. At 10.30pm there was still noise. Upon contacting guest services and speaking to the duty manager we were advised nothing could be done. At 11.30 pm there was still noise. No alternatives were provided except they could provide a room to us (not a suite) and no refund on price difference! Very poor customer service and a noisy hotel.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your review. We are very sorry for the inconvenience caused to you by other guests within the common areas of the hotel. We did not have any other room to move you and your family to other than a standard room. We hope you understand and appreciate your feedback. Thank you for staying with us.

"Lack of structure and poor service"

1
Adriana M, Sao Paulo, SP 27/10/2017

My husband and I have been staying at this hotel from 11/10/17 until 14/14/17. When arriving at the hotel, which does not have a cheap rate, we were surprised by the poor service, nobody greets you, as in Brazil. They do not help you with the suitcase, you have to climb a ladder of about 10 steps, because there is no ramp and the elevator does not work. In other words, if you are a wheelchair, you can not enter the Hotel. We deliver the voucher, already paid in Brazil, with the daily and breakfast. The next day when we went to have coffee they said breakfast was not paid, and we would have to pay. We contacted our agency in Brazil, which promptly sent an email to the Hotel, which they did not respond to. We tried to speak to the receptionists, who treated us very poorly, rudely. So to resolve the deadlock, our agency told us to pick up the receipts for breakfast payments that they would reimburse us. On the way out, they just gave us a voucher for the restaurant and refused to specify that it was a breakfast charge. A clear bad intention to receive the value of breakfast 2 times, since our travel agency in Brazil had already paid. Do not recommend staying at this hotel dishonest !!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Adriana, Thank you kindly for your review. I have the details of your feedback and will address the matter with our accounting manager. Please know that we will gladly credit you if there was an oversight on our behalf. Additionally, please accept our apologies for the lack of guest service shown to you by some of our staff. We train our associates to a very high guest service standard and are very sorry you did not have this experience. We value your feedback and hope you will choose to stay with us again should your travels bring you back to our area. If for any reason you would like to contact me directly, please do so. Thanks for staying with us. Sincerely, Barbara Romano General Manager

"Sunshine stay at Best Western Hotel"

5
christophersC6722HP, New York City, New York 26/10/2017

We had wonderful stay at the Best Western hotel. Gray staff and accommodations.Thanks to Daniel at Front Desk who displayed professional and excellent service.Location was great for us and will definitely return again

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for choosing to stay at Best Western Atlantic Beach Resort. We are delighted to know you enjoyed the convenience of our location and were impressed with the service provided by our attentive staff. I will be sure to share your compliments with Daniel for a job well done! Thank you for your compliments, and we look forward to serving you again. Barbara Romano General Manager

"Worst BW I have ever stayed in."

2
Mark D, Florida City, Florida 24/10/2017

TV picture quality not good. Ice machine did not work, Coke machine did not work.. Hallways not air conditioned or it did not work. Carpet and walls in halls in poor shape. You have to pay for parking which is very limited; better be driving a compact. No access from parking garage into lobby, have to walk around building. I supposedly had ocean view room but all I saw was the side of a building. Staff didn't care that I was not satisfied. BW should be ashamed to have their brand on this hotel.

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for your candid review. We are sorry for the disappointments you experienced during your recent stay. We are pleased to advise that we have renovation plans over the next several months and hope you will choose to stay with us again once our work is complete. Additionally, please accept our apologies for the lack of guest service you received. This is not acceptable and will be promptly addressed. Thanks again for your feedback and for staying with us. Guest Relations

"Wonderful service "

5
User 19/10/2017

We stayed two nights after our cruise, hotel is in perfect location, very quiet area close to everything. The staff staff were wonderfully helpful. Our room was very confortable and very clean, cleaning service was perfect! The pool is small but nice, we enjoyed so much the bar!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
James, thank you for sharing a fabulous review of the Best Western Atlantic Beach Resort. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the courteous service provided by our associates. We look forward to welcoming you again in the near future. Barbara Romano General Manager

"Family gathering week-end in October 2017"

5
User 17/10/2017

Our rooms were wonderful and very clean. The service was great too. The breakfast was delicious. I would certainly come back with pleasure and recommend to my friends and family! Thank you Best Western for making our weekend memorable.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Iliana, thank you so much for choosing the Best Western Atlantic Beach Resort for your family reunion. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Your recommendation is truly appreciated, and we can't wait to host you again whenever you return to the area! Barbara Romano General Manager

"My Stay"

1
C9013ZQjasonw, Lebanon, Pennsylvania 16/10/2017

Horrible place to stay NEVER returning employees are rude and the manager was very snobby... the only thing that was good about this hotel was the bar pool and beach were right there other then that this is a horrible hotel

00gc, Guest Relations Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you kindly for your candid review. We sincerely apologize for the disappoint you experienced with regard to the demeanor and service of some of our staff. This is never acceptable. We train all employess to a high standard of guest service and are very sorry that you experienced anything less. This will certainly be addressed with the appropriate manager promptly and we do hope you will consider another stay with us where we can provide you with the service level you deserve. Thank you for your feedback and for staying with us. Kindest,

"Great weekend in Miami"

5
User 15/10/2017

My girlfriend and I stayed the weekend in Miami Beach and choose this hotel. We loved it! Great location and very clean, nice and helpful staff. Thank you Veronica and Barbara for all your help We 'll come back next year!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Paula, thank you so much for your fabulous review of the Best Western Atlantic Beach Resort. I am glad to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Thanks again for being our guest, and we look forward to welcoming you and your girlfriend again in the near future. Barbara Romano General Manager

"Nice 1 night stay for a large family"

4
Sydmo8299, Jonesborough, Tennessee 14/10/2017

We are a family of 6, 2 adults and 4 teenagers. We had to find a hotel that could accommodate us with 3 beds. I found the Best Western and wasn't too sure about booking at first but decided to take a chance. I'm glad we did! The only issue we had was getting to the hotel. The roads are a bit confusing but we finally made it. The lobby had a very fresh and clean smell. We had a room that had 2 rooms and 2 bathrooms. And to beat it all, we got the room for $119 due to my government rate! I would highly recommend this hotel and will go back when I'm in the area.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It was a pleasure having you as our guest at the Best Western Atlantic Beach Resort. We are delighted to know you were impressed with most aspects of our hotel, especially with your well-appointed room. We look forward to welcoming you and your family again whenever your plan brings you our way! Barbara Romano General Manager

"We´ve chosen you again!"

5
Ianveneno, BA- ARG 12/10/2017

It's been a couple of years since our last visit to Miami, We had such a great time staying in this hotel during both our previous trips that we decided to book another week there. and it hasn't disappointed us! It was very nice to see some familiar faces in the crew (and some even remembered us from last time!) See previous reviews for details on accommodation, costumer care and cleanliness. It was (again) a pleasure and a good deal! (price rates are very convenient). Thank you, guys, for more great memories! I.

"Not Bad"

4
313evank, Oceanside, New York 09/10/2017

I visited Miami Beach for the weekend and settled on this hotel. It's not bad. The room was clean, and the view was fantastic as well. Check in was smooth and efficient. There were just a couple of hiccups that keep this from a higher rating: 1) There was an odor in the corridor on the 5th floor that smelled very strong. Pretty sure I got a little contact high from it. 2) Aqua Restaurant's hours were listed as open until 11;30 AM on Saturdays and Sundays, but at 10:45 AM on Saturday I went to go eat there and the hostess said they closed at 11 AM. 3) The toilet handle needed a lot of jiggling to stop it from running. However, beds were comfortable, shower was great, and the balcony is a nice touch. Also glad to have a sleep timer on the TV!!! If I were to visit Miami Beach again and opt not to stay in South Beach, I'd consider this place again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Evan, thank you for choosing Best Western Atlantic Beach Resort and for sharing your review of our hotel. We are happy you were able to relax and enjoy our oceanfront location and had a great time here. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Barbara Romano General Manager

"Special "

5
User 08/10/2017

This Hotel was spectacular! We had such great customer service which is not always the case at hotels. We are from California and we're so excited for our first trip to Florida and this hotel and staff made it that much better!! We will definitely stay again!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Shirley, thank you for choosing to stay at Best Western Atlantic Beach Resort. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Barbara Romano General Manager

"Cocktail Meeting Reception & Stay"

5
justlexi, miami 06/10/2017

The hotel is absolutely very "South Beach" (SoBE). From the moment you walk in you can feel the south beach vibe. The decor is very welcoming and the hotel is very clean. I attended a cocktail meeting reception and was pleasantly surprised by how beautiful the room was arranged. Lots of hightop cocktail tables lead us through a wraparound balcony. The view was amazing! There were several food and carving stations with plenty of servers and staff. The food was delicious and the dessert bar was excellent! The sleeping rooms were nice, tidy and very clean. Lots of towels and housekeeping was friendly and punctual. I had the pleasure of meeting the hotel manager, Barbara Romano while I was at the hotel. She is very personable and was accommodating when I inquired on perhaps hosting an event for my company. she took the time to walk me through the hotel and gave me a tour. I plan on hosting corporate events soon and really recommend this hotel for functions, vacations with friends, business meetings or weekend getaways. This hotel is also family friendly which is a plus!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It was an absolute delight having you as our guest at the Best Western Atlantic Beach Resort. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and I am thoroughly excited to know this was your experience. We can't thank you enough for your recommendation and are eagerly waiting to host you again on your next trip to this city! Barbara Romano General Manager

"The staff & accommodations were wonderful"

5
User 05/10/2017

My Girlfriend and I stayed one week at Best Western Atlantic Beach Resort. Great experience! Great location and Great service!!! , Rooms are extremely clean, comfy beds and nicely decorated Staff is accommodating and friendly, we were always greeted with smiles Pool and beach access is a big plus

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are thrilled to read you liked our courteous associates and our convenient location between South Beach and North Miami Beach. Your compliments are shared with the entire team for their hard work. It was a pleasure having you both as our guest, and we hope to see you again soon. Barbara Romano General Manager

"Work"

5
User 28/09/2017

I love working by the beach The beach brings me peace I love this hotel it has everything I need and it's clean and nice and the food is okay but the price is high but I still like this place and the people are cool and I have everything I need at this cool place

"EXCELLENT Stay!"

5
KYFreitas, Parker, Colorado 27/09/2017

We had such a great time at the Best Western Plus Atlantic Miami Beach. The location was great and the staff was just so friendly and helpful. We would definitely stay here again! Thanks for such a GREAT time!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
We are delighted you enjoyed our convenient location between South Beach and North Miami Beach along with our courteous service from our wonderful associates. Thank you for reviewing your stay at Best Western Atlantic Beach Resort, and we invite you and your family for another outstanding visit on a future date. Barbara Romano General Manager

"Beautiful Hotel! "

5
User 27/09/2017

I stayed at this hotel back in April when going to visit family in Miami and I've got to say this hotel was great. Amazing location, friendly staff, beautiful hotel, and most of all very clean! I am very happy with this hotel and how great I was treated. Definitely recommend and will be going again each time I go to visit!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Crystal, all of us at Best Western Atlantic Beach Resort are thrilled we met and exceeded your expectations. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for recommending us to others, and we will look forward to your return visit. Barbara Romano General Manager

"very impressed"

5
leandr0pr0, Plantation, Florida 27/09/2017

We recently had no power due to the hurricane and needed a place to stay. We chose this hotel because it was close to home. I'm so glad we did! The staff was so nice and helpful. The hotel is very modern and the room had everything we needed. I would definitely consider staying here again. They also have a laundry room which was great for us to wash our clothes.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for being our guest at Best Western Atlantic Beach Resort. We are glad to be of your service during such times and are delighted to read you loved our courteous service and your well-maintained room. It was a pleasure to have you and your family making us your home, and we look forward to seeing you all again soon. Barbara Romano General Manager

"Loved It!"

5
User 27/09/2017

I don't write reviews often, but our stay at this hotel well exceeded our expectations. My husband and I stayed for a weekend getaway, and we'll definitely be coming back. Our room was clean and comfortable, and the view from our balcony was amazing. The staff in the lobby was friendly, and the ladies from housekeeping were courteous and friendly as we walked through the halls. All around great experience.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Paula, thank you for sharing your wonderful experience at Best Western Atlantic Beach Resort. We are thrilled to read your well-appointed room and our outstanding hospitality helped make your stay a memorable one. It was our pleasure hosting you and your husband, and we look forward to your return visit soon. Barbara Romano General Manager

"Great Experience "

5
User 21/09/2017

Had a blast! and the staff was very helpful. The manager made sure we had a pleasant stay. Stayed for 3 days and i wish i could stay longer. Rooms were clean and bed was super comfy. Thank you guys again!

"Great Customer Service!"

5
User 15/09/2017

Thank you Best Western for helping us through this tough time with the hurricane. Your staff worked so hard to accommodate us and make us feel comfortable. Special thanks to Ramon at the front desk for finding us a room. Everything was sold out in the city! I will definitely be back for vacation!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
It was our pleasure hosting you and your family at Best Western Atlantic Beach Resort. We are thrilled to read you all had a comfortable stay and that our outstanding hospitality made it even more memorable. I will be sure to share your compliments with the entire team, especially with Ramon for a job well done. We appreciate you choosing us and look forward to your return visit soon. Barbara Romano General Manager

"very good experience"

4
andrewaX9976HI, Pawtucket, United States 15/09/2017

We really enjoyed the stay at this location. Staff was helpful and the hotel overall was clean. On site Parking was scarce and expensive but doable. Thank You for the great hospitality. We will definitely stay again.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Andrew, thank you for being our guest at Best Western Atlantic Beach Resort. We are pleased to read you enjoyed your time with us and that our outstanding hospitality left you with a great impression. However, we regret if any inconvenience was caused due to our parking facility. We appreciate your business and look forward to welcoming you back in the future. Barbara Romano General Manager

"Unscrupulous financial practices; property in disrepair"

1
Raphael C, Hendersonville, Tennessee 14/09/2017

This is a very old and poorly maintained property, in disrepair. The ceiling in my room leaked and one elevator was inoperable during my entire stay. The staff was extremely apathetic and unwilling to help. The manager, front office manager, accounting department all refused to speak with me or return calls. This hotel charged my card three different times for the cost of my three night stay...three weeks later, I am still trying to get my money back. The hotel will not respond. I get the impression that this is their typical business practice. They are located directly on the beach, but the property is a low class dive. I suggest that people avoid this place completely. There are other hotels next to this one.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Dear Raphael, On behalf of our entire team, we sincerely apologize for the disappointments you experienced with us. We are currently looking into the matter and will promptly credit your credit card charged if we find we have made a billing error. Additionally, please accept our apologies for our lack of guest service. We train all employees to provide exceptional guest service. We are sorry that we disappointed you in this regard. Also, we agree with you that the hotel is beginning to show its age. We have plans for extensive renovations over the next several months. Thank you for staying with us. We hope you will reconsider staying again in the future where we can provide for a more positive experience. Sincerely, Barbara Romano General Manager

"Family gatherings"

5
User 09/09/2017

We had so much fun with friends and family They treated us nice and the food was good Excellent breakfast next rooms nice people the person at the desk was lovely and it's close to everything pool was nice hotel was a little expensive but it's worth the stay

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Nick, thank you for being our guest at Best Western Atlantic Beach Resort. We are thrilled to read you enjoyed our breakfast buffet and loved the service provided by our courteous associates. Thank once more for including us in your travel plans, and we look forward to hosting you and your family again soon. Barbara Romano General Manager

"Good while it lasted "

5
User 09/09/2017

Our very first visit to Miami! We chose the best western for it's location & it didn't disappoint. The room had two huge double beds, t.v, fridge, iron & hairdryer. We didn't have a sea view or balcony but you could see the sea from the room. We hadn't planned on spending much time in the room as we wanted to spend our time exploring Miami. The buffet breakfast was excellent & the staff very attentive. Sadly, after just 4 days there though we were told we had to evacuate as Hurricane Irma was approaching & we had to go to an evacuation centre. Again, the staff were really good & tried their best to find us another hotel & kept us calm & reassured. Now sat in another hotel inland waiting for the hurricane to hit & then try & get home.

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Andrea, thank you for sharing your wonderful comments about Best Western Atlantic Beach Resort. We are delighted to see you loved the service provided by our courteous associates and enjoyed the comfort of your room along with the amenities. It was a pleasure hosting you, and we look forward to your return visit soon. Barbara Romano General Manager

"Getaway"

5
vanneelevator, New York City, New York 09/09/2017

We stayed at this hotel and we found it to be nice Better than expected ... food was good but I think the price for the room was a little high but it was worth the money The rooms are modern and nice . The people are very nice and the staff was sweet The view was great and the hotel was kept clean and nice We will return sooner than later

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Thank you for sharing your experience at Best Western Atlantic Beach Resort. We are delighted to know you loved the comfort of your modern room and that the service provided by our courteous associates made your stay a memorable one. Thanks once more for your business, and we look forward to welcoming you back soon. Barbara Romano General Manager

"Amazing experience "

5
User 09/09/2017

I visited the hotel with my family after returning from a cruise. Our experience was wonderful there. The staff was very friendly and helpful. We needed some recommendations on restaurants and the concierge was great. We loved all the places he recommended. The hotel rooms are beautiful. Everything was new! I will definitely be back again. Thanks for everything!

00gc, General Manager at Best Western Plus Atlantic Beach Resort, responded to this review
Linda, thank you for choosing to stay at Best Western Atlantic Beach Resort with your family. We are thrilled to read you loved the service provided by our courteous associates and enjoyed the comfort of your well-appointed room. We appreciate you recommending us and look forward to your return visit soon. Barbara Romano General Manager

"Perfect location"

5
Sharon H, Seattle, United States 07/09/2017

The hotel is right on the beach, and views from guest rooms are stunning. The bed was comfortable. But the best part was a comfortable balcony. It made the standard room seem like a suite. Be sure to ask for a balcony room overlooking the pool. Great view.

"Staff does not accommodate when the room did not have a freezer"

1
Gr8nessizi, Tampa, Florida 07/09/2017

Penthouse King room did not come equipped with a freezer attached to fridge as our friends rooms were and when addressed with the staff we were not accommodated with a fridge with a freezer and when I told them being as the room did not come as described free hotel parking would make up for the our inconvenience..the staffdid not accommodate the free parking which we felt was a reasonable fix..won't be staying here again

"Nice room, shame about the staff and the hidden charges"

3
Ken M, Tewkesbury, United Kingdom 03/09/2017

My wife and I stayed here as part of our 30rh wedding anniversary holiday. As a BW Diamond Elite member I've stayed in many BW hotels and we have used them on this holiday. All have been very welcoming with gifts and upgrades. Not this hotel. Absolutely no recognition or even a welcome by the staff. Lots of hidden charges, $32 for car park per night! $17.95 each for breakfast. They even charge $2 for the safe. We'd paid for one of the more expensive rooms and it was very nice. Great sea view and balcony, nice decor and very comfortable. Eventually we found out that the bowl of fruit in our room was the recognition gift, but only after I asked at the checkout desk when we left. The hotel is trying to upgrade to being a BW plus hotel, but on this performance I would say that they don't deserve it. We came away with the feeling that all they want to do is take your money. Apart from the staff, the hotel is in a good location on miami middle beach. We used room service for dinner and breakfast because we wanted to make the most of the balcony and the view. The food was pretty OK and the service quick. Given the choice we probably wouldn't go back. Pity, because a good room and view was spoilt by poor staff and a money-grabbing attitude.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Ken, thank you for your loyalty towards our brand. We are pleased you liked your well-appointed room, but I truly apologize for not meeting your expectations. Rest assured that we are looking at our procedures and fine tuning as necessary to better serve our guests in the future. We value your observations and thank you for sharing them with us. We hope you will give us the opportunity to make it up to you on a future visit and provide you with the excellent customer service. Barbara Romano General Manager

"Amazing Pool Staff Service"

5
User 01/09/2017

When me and my wife stayed at this Great hotel this past July, we were celebrating our 1 year wedding anniversary and me and my wife loved the stay. We had an amazing time by the pool were we enjoyed the view and the drinks. I want to thank the pool staff Lady named Nelida who we approached for towels, and my wife had aconversation with her about how Nelida likes to make the tourist feel at home and the difference between my home town and The city of Miami. Also made us laugh so much when she was trying to speak English in a Spanish accent, and We told her it's a nice accent. Thanks Nelida for your Spanish jokes and for making us have a great time, Great Hotel and Great Pool Staff service thanks to Nelida the pool attendant.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Yon, thank you so much for choosing Best Western Atlantic Beach Resort for celebrating your Anniversary. We are delighted to know you thoroughly enjoyed your time with us and that the exceptional service provided by Nelida exceeded your expectations. I will be sure to share your compliments with her for a job well done. It was our pleasure hosting you and your wife, and we look forward to having you both as our guest again in the future. Barbara Romano General Manager

"Holiday in Miami"

4
Vali N, Braila, Romania 31/08/2017

Hotel itself found acceptable to good condition. Location of it is in the right place on street 41 st and having right access to the public beach . Parking will cost you 32 usd/night at the hotel , but there is an option with 8 usd/24 hours , the parking lot is located about 5 min walking away. I will reccomend this hotel , stay in Miami Beach for 5-7 days will be enough!!!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Vali, thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. It's a pleasure knowing you and your family loved our location which made your stay enjoyable and was convenient for your needs. We appreciate you recommending us and hope to welcome you all back soon. Barbara Romano General Manager

"disappointing"

2
User 30/08/2017

the hotel was under renovation during our stay..... noise made our stay unpleasant. Corridors were dirty. We had to move rooms at 10pm at night when asked (due to renovation scheduled on the floor)...... reception staff unhelpful and lacking in public relationship skills. Restaurant in hotel served average breakfast buffet and good suppers in the evening, the restaurant is only open for a short period of time at night...... nowhere close by to eat a good sit down meal. Doubt we will go there again.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Sharon, Thanks so much for taking time to share your observations with fellow travelers. We appreciate your feedback as it guides us to areas which may need additional attention to improve our guests experience. We are sorry there were disruptions due to the noise and our improvements as well as your dining experience not being to your expectations. We hope you will reconsider staying with us again so you can have the type of stay you expected and deserved on this visit. Thank you, Barbara RomanoGeneral Manager

"Customer service"

3
Hiwot A, Washington DC, District of Columbia 29/08/2017

The hotel is on good location the problem I get is when I reserve I saw on the picture good view when I check in they give me different room then I have to pay extera to pay for the picture I saw online to reserve and the breakfast is to expansive

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for your visit. Although you were impressed with our oceanfront location and courteous associates, we are sorry that you were disappointed with our breakfast charges and regret the inconvenience it caused. We appreciate you choosing us, and please give us another chance to make a better impression on your next visit to our area. Barbara Romano General Manager

"Worst hotel in Miami"

1
mf231463, Naples 27/08/2017

DO NOT EVER STAY HERE!!! They will steal your money and not give you a receipt. They will charge you for countless "upgrades and fees". The hotel smelt like smoke. The beds are hard as a rock. The pillows and blankets are dirty. The shower had soapy water all over. The people at the front desk don't know what they're doing. We deffinetly regret booking with this hotel.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
We take these matters seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Barbara Romano General Manager

"Great hotel"

5
Janie A, Cedar Hill, Texas 27/08/2017

Stayed at the hoel before catching a cruise. The hotel staff is very friendly. The hotel is very nice and has modern decor. The suite we had was very comfortable and clean. The hotel has a small pool and access to the beach which were great. Its within waking distance from restaurants. Overall great stay.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Janie, thank you for choosing to stay at Best Western Atlantic Beach Resort. We are delighted to know our location was convenient for your needs and that you were impressed with all the aspects of our hotel, especially with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! We appreciate your business and look forward to welcoming you all back soon! Barbara Romano General Manager

"Great !!"

5
353belkisd, MIAMI, United States 24/08/2017

This is a great place to stay. I loved the ocean front room with balcony with a beautiful view.The breakfast buffet was really good. The bar outside by the pool is really nice and the bartender was very friendly .The front desk manager Mr Romulo has a great personality and attitude , he greet it me with a friendly smile and every time I would go by he would smile and say hello.I would definitely recommend it to my family and friends.

"Worst service EVER"

1
User 21/08/2017

In summary The toilet was not functioning and no one fixed it When asked for extra towels,blankets or pillows none are brought When you bring it to their attention the staff shrugs it off by just saying sorry for the inconvenience but does not care enough to try and make your stay any better. IF you bother them enough they only bring you half of what you requested. Let's say you requested towels and blankets... they'll only bring you the towels but hoursssss later No service in the hotel with poor quality wifi They have only a limited amount of parking in the hotel which is charged but they do offer a parking garage 3-4 blocks down the street for $1 the hour So get ready for a long hot walk I've stayed at manyyyy hotels in just this year alone and none of them have ever disappointed me like this They need new caring and helpful staff the girls there only have attitude and not a single ounce of sympathy

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for your review. We apologize for the service problems you describe in your comments. Your total satisfaction is always our top priority and we failed to show you that during this visit. We appreciate when our guests provide constructive feedback so we can improve. We hope we have the chance to make it up to you on a future visit. Barbara Romano General Manager

"Not the worst but pretty bad"

2
User 21/08/2017

I checked in to the hotel and went up to a tiny room with a beautiful view. Everything seemed fine until it was time to take a shower and I realized we had no shower curtain. After calling the front desk to notify them that we didn't have one they said "ok we'll send one right up". Understanding that we were not the only people staying in the hotel, we waited a little more than an hour to call back after not getting the shower curtain. After waiting about 20 more minutes and risking our parking meter running out we just showered without it. This is when re realized that we only had one wash cloth and three big towels. So once again we called down to request towels. At This point our parking meter was expired so we used what we had and got the job done. On our way out the door, we told the front desk that we still hadn't received the curtain or towels but we had to go so we gave them permission to enter. To our surprise when we returned, we had a garbage bag sitting on the bed with towels and a shower curtain in it. THEY DIDN'T EVEN HANG THE SHOWER CURTAIN. The next morning we woke up to a leaking ceiling which was just the icing on top of the cake. Once again we called down but this time we were told that the leaking was from us leaving the patio door open. A maintenance guy eventually came up and took the ceiling apart and used a wet vac then closed it back up. A couple hours after this, I went down to get ice and the ice machine had no ice. I then went to the 1st floor but once again no ice. At this point i'm super irritated so instead of calling down to the desk again, I called corporate. The woman was very friendly and professional but did nothing to rectify the problem. She did notify me that she would have to call the hotel which I was fine with. After she spoke with them a housekeeper came up and hung our shower curtain (a whole 24 hours later).

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
It is never easy to read and learn that one of our guests did not have a positive experience while staying with us. We are sorry you experienced challenges, and the lack of follow up and service is not typical of the type of feedback we usually receive. We apologize for not being at our best during your stay. Please be assured we will share your comments have been share with our team to be better in the future. We hope you will give us an opportunity to demonstrate our best on a future visit. Barbara Romano General Manager

"LOVE THE LOCATION"

4
T5803ZFdavidg, brooklyn, United States 21/08/2017

love the location of the hotel the view from my room was breathtaking the room was very nice and clean there are many hotels on Collins ave we made a lot of homework before selecting this hotel we were very happy with the location service and the view will for sure stay at this hotel again

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for taking the time to post your nice review of the Best Western Atlantic Beach Resort. We receive many positive comments about our convenient location from the guests, and we are glad to know you agree with the same. It's great to know you enjoyed your time with us, and we look forward to welcoming you again on your next trip to this area. Barbara Romano General Manager

"Bad wisit in Miami"

3
User 20/08/2017

Got a view of the neighboring hotel, full of cigarette takers on the roof. People sat outside and look right at us in 3. Pool closed but open? The bar was open but the hotel said we lied. Had never been open. The beach was full of plastic from fast food. Was not cleaned the days we were there. Has much better and finer beaches in Tampa and New Smyrna. Will not go to Miami again with kids. But i think it is a nice place to party and drink... Almost 100$ for breakfast for 2 adult and 3 kids, never again

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for your review of our hotel. We are sorry you experienced difficulties as our guest. We are normally known for outstanding service, and we apologize for not being at our best during your stay. Please be assured that we will share your comments with our team to prevent similar mistakes in the future. We hope you will give us an opportunity to demonstrate our best on a future visit. Barbara Romano General Manager

"I year wedding anniversary"

5
User 16/08/2017

We stayed on the 10th floor which was the penthouse. I absolutely enjoyed my 5 night stay here. Our room got cleaned everyday, the view was breathtaking of the beachfront. I loved the balcony, the access to the beach, the patio and it was close to stores and restaurants. The staff was friendly. There was a radio in our room that we was able to connect to Bluetooth. The only negative was a pizza flyer that was slide under the door that we deliver subs from and it was a scam $20 wasted but the hotel does have a sign up that says don't trust the flyers that I didn't notice until the next day. When I do go back to miami I will definitely stay here again!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for making Best Western Atlantic Beach Resort a part of your anniversary celebration. It's so nice to read you enjoyed our oceanfront location along with the great service delivered by our associates. With that said, we regret if any inconvenience was caused. We value your feedback and look forward to welcoming you back soon. Barbara Romano General Manager

"Great location. Rooms not so great."

3
Stacey G, Pittsburgh, Pennsylvania 16/08/2017

Great location. Wonderful for beach access. Rooms had ants and my daughter said she saw a cockroach. Couldn't find it to confirm. Pull out couch is horrible to sleep on. Mango mojitos were great. Staff was so so. Pool was small but we still had fun in it.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Stacey, thank you for being our guest. Although you were overall satisfied with your stay, we apologize for the inconvenience you experienced while being here. Your feedback is of utmost value to us, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will bring you back to our hotel in the future. Barbara Romano General Manager

"Not satisfied"

3
User 16/08/2017

I wouldn't recommend this hotel. The service was very poor from management to housekeeping. Never enough towels for their guests. Another situation I ordered the package from amazon and I left all my information and my room number cause I was expected they will deliver to my room. They supposed to deliver by 8 pm and I didn't let anyone knows at the hotel about it cause I wanted sign for that. In the afternoon I checked that my package was delivered in the morning. I was surprised why front desk didn't give me a call and didn't notify me?! When I called to the front desk they confirmed that they received my package. I send my friend to pick my package and the concierge give my staff easylie without asking her ID or something and he charged me $8 for holding the package! When I came to speak to the manager about it he just squeezed he's shoulder and told me that " nothing I can do about it ". I don't remember that I asked to sign for my package and hold it for me. I left my room around 1pm and my staff arrived at 11.10 am. I understand that is your policy and it's on your website. I'm staying with BW all the time and it's the first time nobody notify me about my package, seems like concierge decided to make money on delivery. I highly recommend you to notify your guest that the mail person downstairs and if the guest want you to sign for them go for it!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Elizabeth, thank you for being our guest and providing feedback. Please accept our apologies for not delivering the professional service you always expect from us. We are working to remedy this so your next stay will be absolutely perfect. We appreciate your business and hope to see you again on your next trip this way. Barbara Romano, General Manager

"Staff was terrible"

2
Miamigirl2017, Los Angeles, California 15/08/2017

The place was close to everything, the rooms were nice but the staff service was terrible. I asked for two rooms close to each other (we had a big group) and they told us that was fine, then when we check in they had us on 2 different floors then made us wait an hour so resolve the issue. They didn't tell us about any amenities they had so we kinda figured everything out on our own. The room is nice don't get me wrong and it's close to almost everything butnthe service is trash.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear Miamigirl2017, Thank you for staying with us and for sharing your experience. Our first priority is the satisfaction of our guests, yet we obviously let you down. Please accept our apologies for the customer service issues that you experienced. We will share your concerns with our staff in order to improve service levels going forward. We hope you will give us a chance in the future to regain your trust and provide you with the hospitality and service you should always expect as our guest. Barbara Romano General Manager

"Awful awful awful"

1
GrammyST, Madison, Mississippi 13/08/2017

Awful, awful awful. Do not waste your money! So dissappointed did not even go to the beach! Thought we were pulling up to a homeless shelter!!!! Bed was very uncomfortable and left with back pain! Do not waste your money. Charge you a $50 security deposit?! What hotel does this?

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear GrammyST, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. Barbara Romano General Manager

"Better options then this hotel"

3
T965LFanthonys, Modesto, United States 10/08/2017

If you show up to this hotel before 4pm don't plan on getting into your room. We arrived around 12pm which I knew was a little early and probably would have a wait a little bit. However they made us wait until 4pm before the rooms were ready. At all other hotel brands I have stayed at if you arrived before check in time they would do there best to get your room ready next on the list with housekeeping. But don't expect that here. They didn't make any effort to ready our room before 4pm. We sat in the lobby for about 4 hours and not once did the staff offer a better place to hang out or anything. Once in the room though it was present. The bar inside the hotel doesn't ever open though and you can only use the outside bar next to the pool which has a short window to be open. No beach benefits through this hotel so if you go to the beach you will have to pay for chair and umbrella.

"Ants/bugs crawling all over the room"

2
User 09/08/2017

The hotel staff was excellent Velette in reservations made sure that my room was upgraded to a oceanfront room although I booked through a 3rd party. That made my kids first experience in Miami amazing. The Hotel would have been great except for the fact that there were ants/bugs crawling all over the place. Had to shake all of our clothes out each day before leaving they hotel as well as when I packed up to leave. Just to make sure we didn't take any home with us. That was the only complaint it was very uncomfortable we didn't sleep well thinking that insects would be crawling on us. I'm not one to give a bad review. The bug situation is major for me. Allthough the oceanfront view is breathtaking I wouldn't ever stay at this hotel again. I realize it's only a 3 star rated hotel I just don't think that's what I should get in a 3 star bugs no way!!!!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for sharing your feedback. While there were positive aspects to your visit, we apologize for the situation you describe and for the negative impact this had on your overall satisfaction. We have taken steps to ensure it is once again guest ready. We thank you for bringing this to our attention so we had an opportunity to rectify as quickly as possible to ensure your satisfaction prior to departure. Barbara Romano General Manager

"BW at South Beach Miami"

3
boobhe, Waldorf, Maryland 07/08/2017

The hotel from the outside look old but once you enter the lobby is spacious and it look clean. Room were renovated but still use the same structure. You still notice the age of the hotel though. Our room was fine with two queen bed. Internet was ok too. No free breakfast in here. There is a small mini mart one block away where all people go to buy breakfast since it was the cheapest. There is a nice outside pool and a board walk behind the hotel. Parking cost a lot more in the hotel than the public parking which is a 10min walk to the hotel. Personnel were helpful and accommodating

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear boobhe, thank you for choosing our hotel and for providing feedback regarding your stay. We are happy that overall you enjoyed our resort and that our beach location met your vacation needs. We appreciate you letting us know how to make your next visit perfect. It was our pleasure serving you, and we hope you will stay with us again should you return to the area. Barbara Romano General Manager

"Two week stay"

2
313olafo, Oslo, Norway 07/08/2017

Family room not comfortable. Noisy AC system. The hotel needs an upgrade. The pool are is often overcrowded, no free chairs. Some guests play load music and make the place uninviting. The position of the hotel is good and the beach access is good.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear 313olafo, thank you for taking the time to share your feedback and for choosing us for your vacation needs. We appreciate your comments, and we apologize for not meeting your expectations for a great experience. We encourage you to come back and give us a chance to provide you with the type of accommodations and atmosphere we are normally known for delivering. Thanks again for staying with us and we hope to have the chance to leave you with a better overall experience on your next trip to the area. Barbara Romano General Manager

"Love it !"

5
169maricelaa, Arlington, Texas 05/08/2017

Excelente location, top floor fantastic ! l would recommend to stay in this hotel , friendly staff, very clean, just steps from the beach , we had a fantastic vacations we will be back next year from Texas for sure

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Maricela, we are delighted you enjoyed our convenient location and all the amenities we provide. We appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for letting us know your stay with family was perfect in every way and that you all will definitely visit us whenever your travels bring you to Miami Beach. Barbara Romano General Manager

"Nice hotel"

4
User 03/08/2017

The reception lady was very friendly. The lobby of the hotel looks very nice and inviting. The room is clean and the bed is very comfortable to sleep in. No mini bar or snacks in the room. The interior was nice and inviting. The AC machine is a little bit loud which is annoying when you want to sleep, that should be handled. Parking is 10$ a day which is very affordable. The rooms and the lobby look very nice but the hallways to the rooms should be renovated because they look old and oudated.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Matea, thank you for the nice review of your stay at Best Western Atlantic Beach Resort. We are so happy our front desk representatives went over and above to exceed your expectations and that you got a good night's sleep. I would like to inform you that, we are in the process of a complete renovation, and the concern you have pointed out will be taken care along with this. We look forward to welcoming you both again to our revamped property soon. Barbara Romano General Manager

"Best vacation hotel ever."

5
Hilda A, Houston, Texas 01/08/2017

All of the staff is so nice. If you like to be treated with respect while on vacation with your family this hotel is where you need to be. I loved the comfortable beds and cleanliness of the room. We were very happy with our stay.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Hilda, thank you for the wonderful review of you and your families' stay at Best Western Atlantic Beach Resort. We are glad that we met your expectations for an outstanding vacation, and we look forward to hosting you again in Miami. Barbara Romano General Manager

"Love this place!"

5
MKoehl, Conroe, Texas 01/08/2017

Make sure you eat in the restaurant. Say hi to Chef Robert. We loved him. Great place to stay. Convenient to everything. The beach is just steps away and the boardwalk was inviting. Don't rent a car. Transportation is right there. Parking is very limited. We didn't try the pool but will next time. We were there for sightseeing and beach time. Try the fantastic Cuban food. Is you like nightlife, just grab a cab or uber and head down a few blocks to clubs and restaurants galore. We would not recommend going in July because it is more than hot! We can't wait to go back and take our grand daughters. Hop on hop off bus is a great way to get into Miami to see everything you have time for. Little Cuba is interesting and has Cuban food at a reasonable price.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for sharing your wonderful review of Best Western Atlantic Beach Resort with other travelers. We are so happy our full-service hotel exceeded your expectations for a fantastic beach trip. Thanks for being our guest, and we look forward to seeing you again when the lure of the sand and sea calls you back to Miami Beach. Barbara Romano General Manager

"BW charges too much for quality of service and the hotel conditions. Clean the carpet"

1
User 31/07/2017

Staff is horrible. Getting coffee and plastic ware is next to impossible. Requested fresh towels was given 2 sets for a party of 5. Chances of getting to park in the garage is slim they only have about 10 spaces for a 10 story hotel with at least 80 rooms.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear jassyBug627, thank you for sharing your experience at our hotel and for being our guest. Our first priority is the satisfaction of our guests, and we are sorry we disappointed you during your visit. Please accept our apologies for the poor service and lack of hospitality shown to you from our staff. We hope you will give us a chance in the future to regain your trust and provide you with the experience you should always expect as our guest. Thank again for staying with us. Barbara Romano General Manager

"Great location but noisy "

3
User 29/07/2017

We spend a week at this hotel. Great location at the beach. The walk to the shops, restaurants and south beach was fine as you could walk along the beach the whole way. The hotel was clean and modern. Unfortunately we have to agree with other reviews on the noise and very thin walls. One night we spend about three hours (From 10:30) waiting for the noise from the neighbor room to disappear. It took several phone calls and my husband confronting the reception until something happened. After a long struggle it was quite around 1:30. Our frustration about this situation is mostly the way the reception cheated their visitors. Didn't really react to our complain (which is actually our first noise complain ever) and we felt a lack of respect.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that our location close to various attractions of the city was ideal for your needs. However, I am sorry for the noise issue you experienced while being here and that our associates were not able to resolve this problem in a timely manner. Your comments will be shared with my Front Desk team, so we can take action to prevent these issues from happening again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Barbara Romano General Manager

"Would give a 0 if I could"

1
Fernando V, Indianapolis, Indiana 24/07/2017

Worst place ever! $50 surprise security deposit. Check-in is at 4pm which is ridiculous. They didnt call to let us kno room was ready. The hotel vending machines ran out of drinking water on every level and refused to accommodate with room service water. Bartender Carlos could care less about anybody but his buddies. $10 for Dixie cup pina coladas and $25 for a bucket of 5 beers? Can't even split that with someone. None of the outlets at the pool work so can't charge phone. This place sucks! Worst BW ive ever stayed at! I need compensation this was a day trip and $300 was wasted for this bs! You need to train ur staff better and act like they give a f*@$ about your customers!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
It was disappointing to read your comments concerning your stay at our hotel. As I mentioned in your survey, our standard check in is at 4pm as with most hotels. We try to accommodate earlier check in if possible. However sometimes we have guests checking out of your room that same day and we need time for housekeeping to prepare the room for new guests. Please accept our apologies, as we never mean to disappoint our guests in any way. Additionally, we apologize for our failure to provide you with the type of customer service that you deserve in the other concerns that you have mentioned. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.

"Best Western Atlantic Beach Resort, Miami Beach"

3
rogeriom993, New Bedford, United States 23/07/2017

Stayed here 2 nights, enjoyed being close to the beach Pros Hotel location A+, Food at the hotel restaurant A Cons Room had a musty smell Common area hallways too smelled musty Continental breakfast is not included

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for choosing to stay at our hotel. We are pleased to know our location was ideal for your visit and that you were impressed with the food we serve at our on-site restaurant. However, I am sorry for the housekeeping issues you experienced while being here and regret the inconvenience it caused. I have shared your concern with my housekeeping team to ensure it never happens again. We appreciate your business and hope to have the opportunity to welcome you back soon! Barbara Romano General Manager

"South Beach Miami Florida"

3
Mark R J, Minneapolis, Minnesota 23/07/2017

You get what you pay for. Excellent location. Great staff. Old building. Beautiful area and with trolley it was close to many restaurants, night life, and the ocean. Would recommend this area for attractions.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Mark, thank you for being our guest. We are glad to read you enjoyed the convenience of our location and were impressed with the service provided by our courteous associates. We appreciate you recommending us and hope to see you again soon. Barbara Romano General Manager

"Great location"

4
User 21/07/2017

The property and staff were great. Great location and easy ascess to the beach. The pool are was clean and outside lounge area was nice. Nice restaurants within walking distance. Looking to go back next year.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Charles, thank you for taking the time to share your experience at Best Western Atlantic Beach Resort. We are delighted to read you loved the convenience of our location and were impressed with the service provided by our associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Barbara Romano General Manager

"Girls Miami Getaway!"

3
Tanya A, Upper Darby 20/07/2017

I'll start with the positives: The Best Western Atlantic was a nice, clean hotel in a great location with a breathtaking view. And we only had a partial view! The upstairs bar area (by the pool table) was nice and MIRA (not her full name) the bartender was great. She was the most helpful person in the entire hotel, she also worked in the Aqua Restaurant downstairs. Every time we saw her she offered some information and was polite and friendly and the most helpful person. She was the bright spot for the hotel. As far as everyone else working there, they barely spoke or offered any assistance. Having never been to Miami I had a few questions for the Concierge. Example: I asked him about getting to and suggestions about Little Havana, Wynwood and South Beach. He handed me The Big Bus brochure, said nothing, just circled where we were and where they were. Ok that might have been one way but I'm sure there were other ways like the Free Trolley to South Beach. Then there was the bar located in the pool area, that bartender didn't say a word other than to get our drink order. He had the news on the TV in Spanish and didn't interact with us at all. Pool: one day it was closed (without prior notice) for the platform area to be painted, so we asked the front desk is there another pool. He responded yes. We had to ask where. He told us, but didn't offer towels and we didn't think to ask because we thought the pool we were visiting would supply them. NO they said go back to your hotel and get them. Door lock: the bolt lock on our room door got stuck in the out position while the door was open, so I called downstairs and no one answered the phone. I then went down and they sent someone up to fix. He was able to get the piece to go back in and said he'd be back tomorrow to fix. Never happened, so we were in the room each night without the extra security bolt being able to be locked. Also while he was there I noticed water drops on the floor coming from the vent in the ceiling. He changed the filter and it stopped, however the next morning while walking down the hallway to the elevator we noticed a lot of leaks like that from the ceilings above the entry doors to rooms. Housekeeping: they would come between 8:45am and 9:15am so we started leaving the do not disturb sign on the door thinking they would come back while we were out, NO such luck. So the first day we told them we didn't need the room cleaned just give us some fresh towels and bath items. The second day the room had been cleaned, however no fresh towels or bath items were left. Asked the housekeeper that always seemed to be in the hall she didn't have any towels. So we had to call downstairs to get them. The next day no one cleaned anything, luckily when the brought the towels up from downstairs the day before they brought extra. Might stay again because of location and gorgeous view and the fact that I know what to expect, however the employees with the exception of MIRA were just not helpful or friendly.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Tanya, many thanks for taking the time to post your review. We are sorry to read that our service was not up to par and regret the inconvenience caused. We value your feedback and will use it to ensure we are more consistent in our service levels. On a positive note, I am pleased you liked our location as well as the beautiful view. We hope to welcome you and your friends back soon. Barbara Romano General Manager

"Good Location That's All...."

2
User 20/07/2017

The only good thing about this hotel was the location. We arrived early. Before we left home, the front desk staff said to call when we were near Miami so that we could check in early. We arrived and one of the two rooms were ready. they said the other would be ready by noon. It wasn't ready until after 3 PM. So we had 5 people in 1 room. I know other rooms were ready because people had been checking in all day that didn't have reservations. We were told by the front desk about happy hour and drinks by the pool. It had been raining off and on so we were unsure. When we went to the pool area there was no bartender set -up. I also asked about towels. I was told they were at the pool. I get out there, no towels. So it was a lot of miscommunication between staff and a lot of us walking back and forth. The rooms were clean. But it was impossible to get clean towels for your room. The parking was the worst. You had to pay by the day and the garage is tiny. The best thing about the hotel was that it was on the beach.

"Awesome Sauce!!!"

5
361jennifere, Saint Louis, Missouri 18/07/2017

Lucy the front desk manager is the hostess with the mostest. Restaurant breakfast was great as well as the staff. Great time. Front desk staff was helpful with delivering welcome bags to my wedding guests as they arrived.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Jennifer, we appreciate your nice review. We're glad to have had the opportunity to host your stay while you were here for a wedding. We are also pleased to read that our staff especially, Lucy and the Front Desk team did a great job in meeting your expectations. I'll be sure to share your feedback with them. We look forward seeing you and your family again at Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Parking Sucks!"

3
Karen R, Fort Worth, Texas, United States 18/07/2017

We checked in with some friends for a one night stay on our way to the Keys. Low and behold, their parking garage is under construction. My husband had to walk 7 blocks and park in the public parking garage or we could have parking on the street for $3/hr - NOT! The hotel is clean and amenities are good. There is great access to the beach and the pool area isn't bad. The breakfast buffet wasn't great. It was like a lot of hotels that include a hot breakfast but the charge like $15/pp. But, it beats having to try to find breakfast somewhere. When we got to our room the smoke detector was chirping. They changed the battery and it continued to do so. One of the people with us was a retired firefighter and knew that it had to be reset. All in all, it's a clean hotel and the staff is friendly and helpful. Just call ahead or plan for the parking fiasco.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Karen, thank you for choosing our hotel for your overnight stay. We're glad overall you had a pleasant stay and that you liked our friendly service and convenient location. With that said, I am sorry for the issue you had with our parking facility and the inconvenience it caused. We appreciate you and your friends choosing our hotel and hope you all will give us another opportunity to provide you with a better experience the next time your travels bring you back to our area. Barbara Romano General Manager

"Fantastic hotel and incredible staff!"

5
P1851RMdeans, Miami Beach, United States 17/07/2017

Both of the employees my wife and I had the pleasure of being greeted by were by far the most courteous, friendly and accommodating hotel staff we have ever come across. After arriving early for check in and telling the front desk staff that we had driven twenty-seven hours straight, Without asking for or expecting any special service, the two front desk employees, not only got a room ready for us but also accepted our Best Western rewards card and upgraded our room! Although our stay was short (two days) the front desk staff knew our names and always had a smile while greeting us, answered all our questions about local attractions and truly made our first (and DEFINITELY not out last) trip to Miami Beach a pleasantly memorable one! On more than one occasion, I forgot the room key inside the room. by the end of our stay, I swear the two front desk staff had a dozen or so keys ready for my inevitable walk up to the front desk, red faced and letting them know that this time.....my wife forgot to grab the key!!!! With a full hotel and as busy as they were, they always helped out with another key card and a giggle when I would say, "See you in an hour!". Even the gentleman working concierge was always, without fail, happy, friendly and knowledgeable. My wife had her first Everglades boat tour and saw her first live alligator, enjoying every moment as a result of his recommendation.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for the outstanding review! We are delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. We appreciate you acknowledging our Front Desk team for a job well done. We'll be sure to share your comments with them. Thanks again for your loyalty towards our brand, and we hope to see you both back at Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Dirty"

2
Valnaz, viña del mar 12/07/2017

In three days I didn't get room service, this means I arrived and beds were unmade and the bathroom was a mess. Sheets aren't changed everyday. I saw hairs around the room what weren't mine. If you call reception they won't do absolutely anything for you, they will tell you that they will solve the problem but the truth is that they won't do absolutely anything. The hotel looks nice at first, when I first arrived I was thrilled at how pretty and clean everything looked but it was a trap, as I said, they don't change the bed sheets and they don't vacuum the floor. It's very dirty if you come to think about it. The pool is VERY small and it's always full of kids which is a bit gross because they are usually unattended and it's very probable that they piss in there. The beach towels are dirty, very very old and worn out. Dirtiest hotel I've ever been to.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear Valnaz, Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Barbara Romano General Manager

"Home Run Derby"

5
J6486BIrobinh, Labelle 11/07/2017

Amazing trip. Ramon at front desk is the best but all are super friendly. I really like the bartender she makes amazing drinks. Beautiful beaches. Clean, comfortable rooms. Will definitely return. Highly recommend. Great value, safe area. Walking distance of lots.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Robin, thank you for staying at Best Western Atlantic Beach Resort. We are thrilled to read you loved the service you received from our helpful associates, especially from Ramon and found us to be a great value in the area. We appreciate you recommending us online and look forward to your return visit soon. Barbara Romano General Manager

"Great Location, but that's all that was great"

2
phaem2017, Charlotte, North Carolina 06/07/2017

Overall the hotel was in a great location, however the outside looked a bit mangy and the lights for the sign were not all lit. There was mold in our coffee pot. We had to ask repeatedly for wash cloths each time the room was cleaned. We left a pair of sneakers and the staff wasn't even interested in seeing that I got them back.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear phaem2017, Thank you for your feedback on your recent stay at our hotel. We are sorry about the unfortunate incident of your personal item. All reports of missing items are taken very seriously and steps are taken to investigate all claims so we can resolve them. We appreciate your patience in this matter and our team will follow up with you soon. Your experience will be on our base agenda as a coaching opportunity for our team to improve our overall communication with guests and I apologize for the inconvenience caused. In addition, you have our assurance that we will be more diligent in our inspection procedures going forward. Thank you again, and we hope you will give us the opportunity to gain back your confidence of our hotel on a future visit. Barbara Romano General Manager

"Not quite up to scratch"

3
Kangakirkham, Orlando, Florida 06/07/2017

smelly hallways water dripping through hallway roof fridge not working and no one came to help after reporting it if they fixed a few problems it would be a good hotel to stay at also the pool is way to small and no towels when they are busy

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for your feedback. We appreciate your review and apologize for the maintenance and service issues you encountered. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was less than ideal, and we hope you will give us a chance to provide you with the level of service you should have received from us this time. Barbara Romano General Manager

"You get what you need. "

3
User 05/07/2017

It is perfectly located at the beach. The pool is small and not that nice. Breakfast was surprisingly good. We got a renovated room which was nice. The service is average. You have som restaurants nesrby, but not to many.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Rune, thank you for sharing your review. We are glad to read you had an overall pleasant stay and were impressed with our convenient location and the food we serve. Your feedback is appreciated as it will guide us on how your experience could have been even more better. We hope to have another opportunity to impress you on your next visit. Barbara Romano General Manager

"A Hidden Gem"

4
User 05/07/2017

Sorry I didn't take any pictures of the actually room. These are pictures for the purpose of displaying the view. We had King Ocean Front- room #716. This was the most beautiful view ever. The ocean front rooms balcony on the corner wraps the hotel- so you have an ocean front and an ocean view all in one. The room was very clean- from the rest room to the bedroom, all was acceptable and beyond my expectations. The mattress was unbelievable comfortable, in fact my spouse had to be plied from the bed! There is a small pool which was mostly utilized by families with their small children. There is also a gym, and their machines are in working order. Check in was smooth! We arrived around 10:30am and was able to early check in at noon. We were in town for a wedding, and the receptionist was more than accommodating. Checking out was swift. We turned our keys in and the receptionist advised us that the 150.00$ hold will be released back into the account, which it was. Parking- There is limited parking at the hotel for 34.00$ daily. However if you google garage 6- you can park there for 8.00$ daily. The address is 400 W 42nd St, Miami Beach, FL 33140. This is the best option if you do not mind walking a short distance. It is 0.4 miles from the Best Western. It took us about 10minutes walking with crossing the streets, traffic, etc. Also I uploaded a picture so you can see it visually. Appearance- Be advised that it appears the hotel is being remodeled. The elevators and hallways is evidence. It's not the worst, however you can appreciate the rooms. All is updated from the tv, decor, lamps, etc. Pros: 1- The cleanness of the hotel surpass my expectations. 2- The ocean front view is amazingly beautiful. 3- The interior of the room is superb (decor, flat screen tv, lamps, etc). 4- The comfort level of the bedding! It's like you are sleeping on a cloud. 5- Every single request I made when I was making the reservation was granted! How awesome was that!!!! Cons: Please keep in mind that when I stayed here it was Independence Holiday Weekend meaning it was extremely busy. 1- We didn't receive housekeeping service. We have to call and ask for towels each day. One day we didn't receive towels until around 2:00pm, after calling twice. 2- When we ran the AC, the vent was leaking water. We reported it the first day and maintenance came about 2 hours later to attempt to fix it. He states it was fixed but moments later it started to leak again. It was reported to the front desk, no one ever came. We used a trash can to catch the water. 3- There is no microwave. We ordered pizza and it was cold when it arrived. We have no means or rehearing it.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Shanika, thank you for staying at the Best Western Atlantic Beach Resort while here for a wedding. It's great to know you thoroughly enjoyed the serenity of our oceanfront property and had a pleasant time with us. I have also shared your feedback with our entire team in an effort to be more diligent moving forward. We hope to welcome you and your spouse again for another memorable trip in the future. Barbara Romano General Manager

"1st Class Service!!!!"

5
armandof388, La Mirada, United States 05/07/2017

What a wonderful experience my wife and I had at Best Western Beach Resort! Spacious rooms, great internet and a picturesque view of Miami Beach! From the time i checked in, all throughout my stay and finally on my way out, i was given first class service. My next visit to Miami Beach, Best Western Beach Resort will be my Go-To!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
It was a pleasure having you and your wife as our guest at Best Western Atlantic Beach Resort. Our entire staff makes effort to provide an exceptional experience to all our guests, and we are delighted to learn we succeeded while you were here. We look forward to hosting you both again whenever your travels bring you back here. Barbara Romano General Manager

"Read into my review"

1
BARTHELMAS S, Moscow, Russia 29/06/2017

Let me start of as saying this is worst hotel. The bad reviews you see, are true. STAFF is amateurs, kids, dont know how to interact with guests, no hello's no bye's. They will stare at you like you bother them. Plus dont expect any help from staff. Few housekeepers said good morning to me, rest quiet like i dont exist even when i said good morning to them. Front desk lacks the professionalism!!!! If you dont mind horrible front desk servicing you and horrible smell of the carpet, then its up to you. Besides the horrible staff, everything else was fine.

"Exciting Getaway"

5
User 29/06/2017

My girlfriend and I visited Miami Beach for the first time so our expectations were high. This hotel did not disappoint. From the service to the facilities everything was top notch. We will definitely be back!

"Great atmosphere, great service and wonderful location "

5
User 29/06/2017

We stayed only two days but experience was great, the staff were really friendly and accommodating, our room was perfect, very clean and well maintained. Good location within walking distance to restaurants and shops. Thank you for such a great time!

"Great staff and location"

5
User 29/06/2017

Very cool hotel located at Collins Ave with direct access to the beach, the rooms are clean and renovated, the staff is helpful and friendly always above and beyond. I had a wonderful stay in Miami, beautiful city!!!

"One of my best stays yet "

5
AFerreira2013, Atlantic City, New Jersey 28/06/2017

This hotel is just simply amazing. Right by beach and accessibility is available to a bunch of stores! Stayed for a week at this hotel and it was worth every dime. Shout out to Ms. Veronica Timpanero and Mr. Carlos Conceiro!! Met them both during my stay. Extremely professional and helpful. Best customer service in town. Mr. Conceiro is hands down an amazing pool attendant and if you have any questions pertaining to housekeeping Ms. Timpanero is the person that will pour her heart out to help you. I'd 110% recommend you stay at this hotel next time you plan to stay in miami beach.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Ferreira, thank you for your excellent review and for recommending us to future travelers. Your comments are much appreciated and serve as a great tool to let us know how we are doing. We are thrilled to read about the great service you received from Veronica and Carlos and how they exceeded your expectations. I will certainly share your praises with them. Thanks again for being our guest. We can't wait to welcome you back to the Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Vacation "

5
User 21/06/2017

Must say we were all extremely satisfied the ocean view was amazing, the service was super satisfying everything so clean the personnel was so attentively. There was this spanish young lady Nelida she was so polite and so amiable great character always with a smile she was great to us. We definitely will stay again next time and for sure will recommended to others.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Carmen, thank you so much for writing such a wonderful review of Best Western Atlantic Beach Resort. We are delighted to read enjoyed the oceanfront view from your balcony and that our associates, especially Nelida thoroughly impressed you with their outstanding service. Your feedback is much appreciated, and we look forward to welcoming you back in the very near future. Barbara Romano General Manager

"Great stay!"

5
josemD1035LV, Orlando, United States 19/06/2017

There is so much to say about. The hotel was incredible, room and amenities were amazing. Good location! Superb service, very friendly and helpful staff, fine dining and attention to detail made this a memorable holiday

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Jose, we appreciate your fantastic review of Best Western Atlantic Beach Resort. Thank you for letting us know we succeeded in making your holiday trip a memorable one, especially the service provided by our courteous associates. We look forward to serving you again. Barbara Romano General Manager

"Very good"

5
User 18/06/2017

I had an excellent experience at this hotel. The staff were all very hospitable. Ileana Cornejo the night supervisor was very attentive to make us feel good. We loved our stay there. My partner and I had a great time .

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Antonio, thank you for the review and for taking the time to write about our hotel. We are delighted you enjoyed your stay with us and appreciate your terrific compliments for our team. Please be assured that I will share your praises with my staff, especially Ileana. We look forward to welcoming you both back to Best Western Atlantic Beach Resort in the very near future! Barbara Romano General Manager

"Beachfront "

4
D6650OMdenisec, Cannock, United Kingdom 17/06/2017

Booked 2 rooms for 2 nights but only stayed for 1 but not the fault of the hotel. Miami wasn't what we were expecting. The hotel however was a good base although parking on site was expensive ($34 pernight) the beachfront location was excellent!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for staying at Best Western Atlantic Beach Resort. We are glad you and your family liked our oceanfront location, but we are sorry you were not happy with our parking charges. With the limited parking available in this area, we do work to keep our costs at a minimum. We appreciate your feedback and hope you will return soon. Barbara Romano General Manager

"Standard hotel, nice to be by the beach "

3
User 17/06/2017

We picked this hotel as it was one of the best for a reasonable price. It was a little difficult to find initially as our satellite navigation took us past the hotel and then because the parking block ($34 a night) is down a side street however we found that it was quite a nice hotel, quite modern & nice rooms too, even if you couldn't get cold water out of the tap and the TV signal wasn't great but they were only little things. Also although not a fault of the hotel itself we were awoken by some party-goers running around the hallways at 4.30am which was annoying, maybe more soundproofing could solve this? The hotel offers gym facilities, a small pool and its own entrance to the beach. All in all a pretty standard hotel but there's not much around apart from the beach.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for choosing to stay at our hotel. We are glad you liked our oceanfront location and the affordable rates we offer. We regret any inconvenience caused. It was a pleasure hosting you and your family, and we hope to see you all again on your next trip to Miami Beach. Barbara Romano General Manager

"Great vacation "

5
User 15/06/2017

My experience was absolutely amazing. Everyone there was very helpful in all aspects. Very friendly environment. The public area was very clean. There was a specific lady that works in that area her name is nelida she was very friendly and always with a smile in her face. Very nice person. Felt like you were home and not in a hotel. Thanks again for an amazing experience there.

"Excellent "

5
User 14/06/2017

I was recently in the hotel and I recommend it a lot, I loved the service that was provided to me, all the staff were very attentive, especially the night supervisor Ileana Cornejo who gave excellent attention to make us feel at home, Thank you.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Jessica, I am delighted you had a wonderful stay at Best Western Atlantic Beach Resort. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. I will surely share your praises with Ileana for a job well-done. We appreciate you recommending us and hope to see you and your family again soon. Barbara Romano General Manager

" Amazing weekend in the Beach"

5
User 14/06/2017

My family and I decided to get together to enjoy a weekend in Miami Beach, we booked a double suite in 9th floor, our room was clean and well maintened, sofa bed ( very confortable) microvawe , large refrigerator, nice balcony and and fresh bedding. The employees are very attentive and friendly, special thanks to Gilda Alvarez who was really helpful with all our requests. The beach si beatiful, the Boardwalk is great and breathtaking, really ni e and afforadable hotel in Miami.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Gilda, thank you for choosing Best Western Atlantic Beach Resort. We are thrilled to know you loved all the aspects of your stay, especially your well-maintained room and that our location was ideal for your needs. Gilda will be delighted to hear your wonderful feedback. We hope to welcome you and your family back soon. Barbara Romano General Manager

"Great housekeeping,clean and recently renovated "

5
User 14/06/2017

Best western South Beach Florida is a beautiful hotel the lobby is spectacular Art Deco style beautiful and very clean rooms recently renovation, Special Thanks to Housekeeping staff, Gilda and Diosvany who took care of our requests and made us feel at home

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Gil, thank you for the positive review and taking the time to recognize our hotel. We are delighted to know you loved your spotless room and that you were impressed with the service provided by our staff, especially Gilda and Diosvany. I will be sure to share your compliments with them. We hope to see you all again soon at Best Western Atlantic Beach Resort. Barbara Romano General Manager

"Beatiful hotel in amazing location"

5
User 14/06/2017

We visited Miami in june, from the moment we Walked in we were welcomed with a smile. Our room was very clean and nicely decorated. Great Housekeeping staff, location is perfect with direct acces to the Beach

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Rey, thank you for staying at Best Western Atlantic Beach Resort on your visit to Miami. We are thrilled to know we were able to impress you with our hospitality and that you thoroughly enjoyed your time at our hotel. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara Romano General Manager

"Love this hotel!"

5
User 08/06/2017

We love coming to this hotel, we come here at least twice a year. The view is priceless. The breakfast buffet is fantastic and affordable. The staff always try's their best to accommodate us with the room that we request. The staff is friendly and because we have been coming here over the past 10 years some of them greet us and welcome us back. We can not wait to come back again.

"Had a wonderful stay.....with NO issues!"

5
waterlilly608, St. John's, Canada 07/06/2017

To tell you the truth I was worried sick after we had booked the hotel after using our aeroplan miles to pay for it. It was the only hotel offered through the program. So, after reading the reviews I was worried for about 2 months watching the reviews hoping they would get better. I also felt that as we had booked through aeroplan we would get the worst of the worst. No so!! We were late for check-in (I called them) and when we showed up there was no issue. We actually were appointed a beautiful Oceanfront Room with Balcony that was renovated. Thank you Juana! The room was clean, furniture was new, beds were comfy, well appointed bathroom, coded safe and new fridge, and after I walked the boardwalk I realized we probably were the closest oceanfront balcony of any hotel and the view is breathtaking. The location was excellent, mid beach, quieter than south beach, however the free trolley that runs up/down Miami beach was awesome and can get you anywhere. The food at the hotel was large portions, fresh, and priced accordingly to everything else in the area (if not a little cheaper). The pool bar was opened every day and the gentleman server was very efficient. Ordered room service and it was great. The Pool area is small but it allows for a lovely swim as the water is just warm/cool enough. I liked this more as it was quiet (did not miss the drunk, loud people). There was shade available. If you want to lay on the beach it is just literally steps away. There are rentals on the beach for 25/day through the hotel. Safety (except for drivers on Collins) was not a concern at the hotel, I did not hear/see anything at all that would have made me question the hotel's safety. Actually I did see an additional uniformed security person in the lobby Memorial Day Weekend. There was construction ongoing on the 5th floor but we only noticed when the elevator doors opened there once. Yes you could pay a lot more money and get fancy stuff. But this hotel was renovated, clean, safe, close to everything, with friendly staff (everyone says hi) and the price is the lowest in the area for sure. If I had to find something to complain about it would be the "natural" diffuser they use in the lobby is so overwhelming anyone with scent sensitivity would probably have issues. Once out the lobby you can not smell it. They need to turn it down a bit. I have NO issue in recommending the hotel to friends/family. We had a great stay. My mother, my sisters, and myself shared one room with no issue. It was a one time trip and I am so happy to have spent it at the Best Western Atlantic Beach. Keep up the good work Ms. Romano. :0)

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for the awesome review of your stay at Best Western Atlantic Beach Resort. We are delighted to read how much you loved our location, friendly service and the comfort of your room. I will share your compliments with my entire team, especially with Juana for a job well done. Thanks again for recommending us, and we look forward to welcoming you and your family back soon. Barbara Romano General Manager

"Clean and comfortable, but nothing exceptional"

3
shannont733, Dayton, United States 06/06/2017

Hotel was clean and comfy, despite the construction from renovations. Did not like the fact that you have to walk halfway around the building to enter from the pool/beach area. Overall, the stay was "average." Not bad, but nothing that would make me go out of my way to recommend it to anyone.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for staying at our hotel. We are glad you had an overall comfortable stay with us. Having said that, we are sorry for the inconvenience you experienced while here. We hope the positive aspects of your visit will bring you back to our hotel again. Barbara Romano General Manager

"Complains not attended"

2
User 05/06/2017

I complain several times about not having hot water in the room, and front desk did not resolve the issue until my last day. They promised me every half a day they will send someone to help me and they did not.

00gc, Manager at Best Western Atlantic Beach Resort, responded to this review
Dear 886jimn, Thank you for kindly taking the time to share your experience on your recent visit. I was disappointed to see your feedback and hope you will accept our apologies for the problems you experienced with your guest room and for the delay in responsive service. I assure you that the frustrations you experienced are not acceptable, and be assured we will be more diligent going forward with additional service training to improve our communication with guests. Thank you for your candid feedback, and we hope you will give us the opportunity to regain your confidence of our hotel and of our services on a future visit. Barbara Romano General Manager

"The Rooms are Very clean and updated. "

5
STRANJAH, Hampton, Georgia 03/06/2017

Enjoyed my trip this time, complete 360 from my last review back in December. They have worked very hard on their improvements and it shows. I look forward to staying again, the room and bathroom was very clean and the view is amazing if you get a ocean view room.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for returning to the Best Western Atlantic Beach Resort. It's so nice to know you had an enjoyable stay and that you loved your spotless room, along with the breathtaking view it provides. Your feedback is much appreciated, and we look forward to having you and your friends as our guest again in the near future. Barbara Romano General Manager

"Worst ever so disappointed "

1
ijsesay, Laurel, Maryland 01/06/2017

This hotel lacks good service. The front desk employees are extremely slow. It literally almost took an hour for the one guy to give us our keys after reserving and paying for our room. Their pathetic restaurant claims it closes at 10pm only for me to get there at 9:30 ish for them to tell me it's closed and the one table waited two hours for their food( which had nothing to do with me and my hunger but ok)! And instead of them routing me to the next best option, the front desk employees couldn't have cared less. I literally had to go to the hotel directly across the street where a friendly bartender routed me to a nearby underground bar that sold food which was pretty good. The only thing good about this hotel is the room is decent with a pretty ok view, other than that just know you won't always get the same item in every room even if it's an upgrade which the second night we paid for was an upgrade but seem to offer less bathroom supplies. Smh

"Great Location ... near the beach"

4
User 27/05/2017

We used this hotel as a prelude to embarking on a cruise and the services and facilities offered were very good in relation to the tariff applied. Location was very good. Overall, we wouldn't hesitate to recommend this hotel to others.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you so much for choosing Best Western Atlantic Beach Resort for your pre-cruise stay. We are glad to know you not only enjoyed our convenient location and the facilities but also found us to be a good value. We greatly appreciate your recommendation and hope to be your hotel of choice every time you visit our area. Barbara Romano General Manager

"Always something."

3
chefgeraldManagua, managua 27/05/2017

This time it was the telephone in the room. They did not work and they were new!!! I was in Miami for a medical check up The mat in the elevator was filthy the whole time and this is a first impression for people. Inroom service good but only coffee and I like tea.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for letting us know about your stay. On behalf of our entire team, I would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. I will be sure to share your concerns with the respective teams in an effort to improve our performance. We regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Barbara Romano General Manager

"SUPER THIN WALLS!"

1
elizabethroberts1, Miami Beach, Florida 27/05/2017

I have only got 2 hours of sleep due to our neighbors being wide awake. The walls are SO THIN that I can hear and understand their conversations. When someone runs down the hall or closes a door on the floor below my bed shakes. I have had no problems with the staff, but seeing as though I came here to sleep and it's 4 am at the moment and I'm wide awake...I will not be back.

00gc, Manager at Best Western Atlantic Beach Resort, responded to this review
We appreciate the valuable feedback and apologize for problems with noise. Our goal is to provide great service and clean, comfortable accommodations so you can get a good night's rest, and we hope you will allow us another opportunity to provide you with a better experience on your next trip to our area. Barbara Romano General Manager

"Worst expeirence ever!!!!"

1
chriskR7471MC, miami, United States 26/05/2017

Looked like a dream beach vacation turned out to be a very dissapointing huge waste of money and felt very dissrepected by certain staff members! Had an unforseen breakdown on the highway and called before 4 to let them know i was in atlanta and would have to spend extra money for me and my son to fly from atlant to miami the next morning and that i wouldnt be able to make it that night and said they would make it right when i got there and when i made it to the hotel they denied taking that night off of my bill and argued with me over it for like 30 minutes even after knowing of what a rough time i was having on this trip. No Compassion at all from the black lady at the front desk with an attitude!!! I will never ever work for or stay at a best western in my life ever again!! Plus the noise in the morning of them working on the hotel room right next door around 8 in the morning was a huge dissapointment especially when i am at the hotel to sleep in on my vacation...like GEEZ WHO DOES THAT!!!

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Dear chriskR7471MC, thank you for taking the time to share your concerns and for being our guest. We are so sorry for the difficult time you had getting to our hotel and then for the unfortunate check in experience. We usually get great feedback regarding hospitality and we are disappointed our front desk did not deliver. We would like the chance to look into this further and hope to leave you with a better impression of our hotel and staff. We do hope to welcome you back soon for the relaxing vacation you deserve. Barbara Romano General Manager

"Birthday getaway"

5
Danielle S, Southfield, Michigan 25/05/2017

I had a great experience Alexandria and Charles were awesome. Nice environment and rooms looked great for the price. Bartender Miguel from Cuba made our trip even better!!!!! Much better than the Holiday in down the street!

"Terrible customer service"

2
User 23/05/2017

Arrived to this hotel at 1230pm. There were no rooms ready and that's acceptable. What is ridiculous is that there is no communication between the housekeeping and reception. They told us that they will call us when the room is ready and put us on priority as my husband is DIAMOND SELEC member. The receptionist didn't ask us to hold our luggage or didn't offer us anything. At 355pm we walked back to the hotel and its a miracle; they have a room ready. I'm sure there would have been rooms ready earlier but they didn't bother to call, they don't care at all. Surely someone will check out before noon to catch their flight etc. and if there would be communication between housekeeping and front dest they could have already started cleaning the empty rooms. The lobby was nice and bright. Our room was on the 9th floor and had a nice ocean front view. Thats about it. The 9th floor corridor was very dark and it smelled terrible. We were not almost able to open our room door, it was so tight. After being in the room I knew exactly why the doors are not closing properly, the A/C does not work properly and its way too humid! The room was just renovated and walls painted over with fresh color. Too humid and the balcony sliding door was way too old and didn't hold the humid air. The decor was fine but the bathroom was small no vanity room whatsoever. Its a shame that when hotels do renovations they are not done properly and I would say whitin a year the rooms will be in terrible shape as the a/c and the balcony doors need replacement TODAY. In the evening time when we left for dinner we could smell cigarette smoke all over our 9th floor. Absolutely disgusting. The swimming pool is very small. The pool area would be acceptable if there would be more chairs, no towels anywhere to be seen and I saw one housekeeper pushing a cart of dirty towels and she looked like she didn't care about anything. Diamond select member should receive a free welcome gift but not at this hotel, we received nothing but bad customer service. The breakfast buffet cost about $15 and is not FREE like usually Best Western offers. I went to ask if it was really not free and the clerk pretented to flip some papers around and then said no its not free, I mean hello look me into the yes and say it. We went to have breakfast somewhere else. Anyways if you are ok to stay in a dingy hotel and don't require service at all this hotel is fine to stay. Due to the terrible customer service I will surely never stay here again, This hotel is an embarrassment to be a Best Western hotel. I had our best western employee reward cards with me but there was no way anyone would have deserved one, what a shame.

00gc, Manager at Best Western Atlantic Beach Resort, responded to this review
Dear Tiia M, we appreciate your loyalty to our brand and thank you for your feedback. We are sorry we did not live up to the standards you have come to expect from us, and we hope you will consider a future visit to experience the level of hospitality we are typically known for extending to each and every guest. Barbara Romano General Manager

"Simple hotel but nice for the price"

4
MLHess, Wake Forest 20/05/2017

We stayed in a newly renovated oceanfront room. It was very nice for the price. The hallways are in need of new carpet. It was pretty dingy. The pool is small but that was not an issue. Beach access was great. Parking is costly and very limited. Really must walk anyplace you may want to go in the beach area.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for choosing Best Western Atlantic Beach Resort for your stay. We are so pleased that you enjoyed your oceanfront room and you found it to be at a great value. We also appreciate your observation about the carpet and have made a note of it. It was a pleasure to host you and your family, and we hope to see you all again soon. Barbara Romano General Manager

"Will come back again!"

5
blackmickie, Toronto, Canada 18/05/2017

We, as a family of 4, love this location. I am traveling with two young children age 3 and age 4 and the location is perfect. The beach is a short walk from the hotel, this place is not as busy as the south beach. We had a room that was just renovated and I highly recommend the hotel to any family traveling with kids. Since the room is new, the beds are very comfortable and the carpet is very clean. Front desk is very polite and helpful, we forgot our wine opener and they were willing to open a bottle of wine for us. Laundry machine is not working but we were told if we walk to holiday inn (5 mins) we will be able to use their service. Staffs are very helpful, great hotel, we will come back next year.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are glad to read you liked your room, our courteous staff and the location of our hotel. Thanks so much for recommending us, and we look forward to welcoming you and your family back next year. Barbara Romano General Manager

"Never again"

3
Erica M, horn lake 16/05/2017

Will not use this hotel again. Front desk staff was awful. Our rooms were not the room we rsvp and the staff got a attitude when we told them and showed them our reservations. Only explanation was were sold out

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Erica, thank you for posting a review of your stay with us. We are disappointed to read about your experience and apologize for the problem with your reservation and our associates. Please be assured we will take a look at our procedures and fine-tune where necessary to better serve you in the future. Thanks again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Barbara Romano General Manager

"Excellent service"

5
mariafR897FJ, Doral, Florida 15/05/2017

The stay was lovely , the hotel is within walking distance to the beach which made it exceptional , The staff was extremely helpful , from the front desk to housekeeping they were all willing to help, especially Juan & Juana, would definitely stay here again !

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Maria, thank you for staying at Best Western Atlantic Beach Resort. We are delighted to read you enjoyed our convenient location between South Beach and North Miami Beach, and that you liked our courteous staff. I will share your compliments with them, especially with Juan & Juana. Thanks again for being our guest. We look forward to your next visit! Barbara Romano General Manager

"Worst Service"

1
linoguerra, Houston, Texas 13/05/2017

This is the worst best western to say the least. The hotel staff were not helpful at all. The check in took more than an hour. The lady at the front desk had to give me a different room for a different price, yet charged me an amount not agreed to the next day. There were very noisy and unpleasant people next door. There were no toiletries in the bathroom and the ac was not working properly. The restaurant closed earlier than told by. To make this hotel recommendation strong It would take a lot. This best western needs better management overall. Staff and management are key factors for a successful place. This Best Western was run very poorly.

00gc, Manager at Best Western Atlantic Beach Resort, responded to this review
Dear linoguerra, Thanks so much for taking a minute to let us know how we're doing. We hope you will accept our apologies if the level of service you received was below standard. We work very hard to welcome our guests and provide outstanding service so we are sorry if this was not your experience. We will be addressing your concerns with our staff to ensure we are always providing the best service possible. Thank you for bringing this to our attention and we hope to welcome you back soon. Barbara Romano General Manager

"Did not get wat i booked"

1
samulynb, Missouri City, Missouri 12/05/2017

I got at the hotel n the room wasn't ready, I had to wait almost an hour. I did not get the room type I requested. I booked a suite instead I got a standard room. I booked this reservation a month ago all because I wanted it to be perfect. Got at the hotel at 1pm never checked in till 4:40-5:00pm

00gc, Manager at Best Western Atlantic Beach Resort, responded to this review
Dear samulynb, Thank you for taking the time to share feedback on your recent stay. It is never our intention to disappoint a guest in any way and we apologize we were unable to accommodate you in the room type you requested. At times, we have guests stay over unexpectedly and it has an impact on our future guests. Please know that we do make every attempt to honor our guests' requests and hope this will not deter you from staying with us again in the future. Thank you for letting us know how we can improve. Barbara Romano General Manager

"The view PH level facing the Beach"

4
User 11/05/2017

The hotel was clean, hotel staff was helpful and very polite. Our room was clean, well decorated and stocked. If the hotel is under renovation I couldn't tell other than the cover in the elevator. Nothing but good things to say and would stay there again. They are also located with in reasonable walking distance to shops, restaurants and a great breakfast spot eggs, bacon, potato's, toast, and Latin coffee(CLUE) for $7!!! Go west from BW and you will find it.

00gc, General Manager at Best Western Atlantic Beach Resort, responded to this review
Thank you for the wonderful review of your stay at Best Western Atlantic Beach Resort. We are delighted you loved your room with the oceanfront view, our service and the location of our hotel with many dining and shopping venues close by. We value your business and look forward to serving you again. Barbara Romano General Manager

"Good location, poor hotel"

2
Stirling W, Monument, Colorado, United States 04/05/2017

Upon arrival at 9:30pm, I was informed their parking was sold out and I could either park 3 blocks away ($34.50) or on the street at $3.00per hour. The lobby was fine, the hallway looked like a crime scene, the carpet was old, worn and stained. Baseboard was torn off, ratty looking. Staff was ok, a bit condescending, (limited parking is in the fine print) Room was wide open (door not locked). Second poor experience with a Best Western Hotel in the Miami area in the last few years.

"Hotel Horror"

1
Christine M, Brooklyn, United States 03/05/2017

To start, my family and I got to this hotel after disembarking from a cruise. Upon entering the hotel, the lobby was very nice. We got to the hotel fairly early and we were hoping to get in the room a little early being that my brother who also worked for best western was with us. Not that one. From 9am that we were there, we were not allowed into the rooms until after 4pm. They kept telling us the rooms were being cleaned. Upon finally getting our rooms, I thought it was a joke. It was so disgusting. The first thing that hits you is a musty smell. As we inspected the rooms, there were stains on the sofa bed. Large stains. There were ants crawling all over the tables. The bathroom had mildew on the tiles. The rugs were so nasty. And to top it off the air conditioner, if you want to call it that, was leaking onto the rug. I guess that's where you get the musty smell from. Not to forget the horrible noise the AC was making. Even my children didn't want to touch anything. I didn't let them sit on anything, not that they wanted to. I quickly got on my IPAD and started looking for another hotel. I didn't care if this hotel was inexpensive due to my brothers discount, we were not staying. We quickly found another hotel down the strip and closer to everything. I would never recommend this hotel to anyone. Not even for free. I have never had to leave a hotel before. This was the first. As we were leaving the hotel I saw a family coming in and I wanted to warn them but they probably would have to have seen it themselves. Next time, I'm going to read the reviews..... DONT STAY THERE!!

"Glad I didn't listen to the bad reviews"

4
martininblack63, Ontario Canada 02/05/2017

We were not sure about staying here due to the bad reviews we had read. The hotel was fine. It's right on the beach/ boardwalk. There is a Walgreens two blocks inland on 41st street for cheap beer/wine/pop and snacks. For entertainment in the evening walk south on the boardwalk for about a minute and there is a tiki bar called Carrabas. To venture a little further into South Beach, take the trolley buses which are free. The concierge will direct you to the bus stop. We parked the car when we arrived and didn't have to bring it out until we left!!! The room was fine, nothing fancy but with no issues other than having to watch your step onto the balcony as there is a big tripping hazard on the floor at the sliding doors. It is a piece of metal possibly to deflect the rain in the event of a flood??? Pool is small but the pool area is fine for sunbathing. Sunrises are a must see and are incredible on the beach in front of the hotel...

"Wedding Party"

4
483patsyg, Detroit, United States 29/04/2017

My room was clean. The amenities were good. The associates at the front desk were courteous and professional. The buffet breakfast was the "bomb." I needed access to WiFi and people were helpful with that. My entire experience was good, particularly for the price. It was a very good value.

"Beautiful "

5
User 21/04/2017

I am here now for my 1st year anniversary, I was given a room in the Ph 10th floor. What an amazing view and clean room! So far I am highly satisfied would definitely recommend an oceanfront room :) the pool is a perfect size not huge but not a hot tub either. The location. Is amazing! Ordering room service later for breakfast looking forward to it

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: I am so happy to hear you had a wonderful time on your anniversary! I am glad you were able to enjoy our newly renovated rooms and the hotel. We look forward to seeing you both again real soon! Best Regards, Barbara Romano General Manager

"Average"

2
Ami P, San Antonio, Texas 17/04/2017

You will listen a sound like moving a big stone from one place to another after each 10 minutes. You will continue to listen that sound even during the entire night. The rooms are newly renovated, so it still stinks like fresh painted.

BestWesternHotels, BW at BEST WESTERN Atlantic Beach Resort, responded to this review
Hi Ami, We're sorry we did not meet your expectations. We will investigate the noise that troubled you during your stay. We also apologize for the smell you experienced, we can guarantee the fresh paint smell won't disturb you any longer. Thank you for giving us a review and we hope you give us another chance next time you're in town. Best Western Hotels & Resorts

"A horrible time was had by all"

3
joansU9250ZC, Mauston, Wisconsin 13/04/2017

Unclean rooms un caring staff low information given to Guest if I would have been a best Western inspector this place was a definite less than 10% some guy on the beach asked us to pay for beach chairs, no identification and had the old logo on papers he was showing us. Did not seam as though he was an employee. And looked dumbfounded when I told him to get me a supervisor

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: I am so sorry to hear we were not able to meet your expectations. it is our goal to make sure that every guest has a flawless stay and it sounds like we missed that at some point. We will definitely take your comments into consideration to make sure our future guests doe not experience the same issues. If there is anything else we can do please let us know. Best Regards, Barbara Romano General Manager

"Review"

3
576alexandrias, hopkinsville, United States 13/04/2017

The rooms were a lot smaller than expected. We arrived on a Wednesday and every weekday there was construction going on waking us up around 8 every morning due to the noise!! If I would have known we would NOT have gotten the room at this location. None of the Staff that cleans the rooms speaks any English and it was very hard trying to tell them what we needed. I will say that that they were very nice and patient along with all of the staff. There are a couple parking spots outside of the hotel but you will hardly ever see them empty. The next closest parking is in a parking garage 3-4 blocks away. Overall, the hotel wasn't the best, but I would possibly consider staying again if I needed somewhere cheap to go.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear guest: Thank you for letting us know what you liked and didn't like about your stay. It is always so helpful to get feedback so that we can improve in certain areas. I know that construction noise can be a nuisance and we apologize for that. We are almost done with all of the renovations! We are happy to hear you would consider staying with us again. Please call us directly and we will be happy to help you with your next stay and make sure you have a wonderful experience! Best Regards, Barbara Romano General Manager

"Well located, beach front good quality/price place"

4
Sam F, Montreal, Canada 11/04/2017

Spring breaks week is a high season to travel, nevertheless, the accommodation price was reasonable. The property is well located, directly on the beach and secure. The staff are professional and offer great service. Rooms are clean, renovated based on the one we got. Access to parking $$$ from outside of the hotel which is harder on a rainy, windy day. No issues encountered and it is good recommendation if you are looking for a good quality/price place to stay in Miami beach.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you so much for the wonderful comments. I am so happy to hear you enjoyed your stay with us. Spring break can be costly but we do feel our rates are very competitive in the market and location we are in. I do understand parking can be difficult especially if it rains. We thank you for your understanding and hope to see back again soon. Best regards, Barbara Romano General Manager

"Business Becomes Pleasure"

4
bjkrivanek, Chicago, Illinois 07/04/2017

I was just looking for a convenient hotel on the beach where I could park my car and have quick access to downtown Miami for a meeting. Even though I showed up two hours before check-in, the really welcoming desk clerk slotted me for an ocean-front room, gave me a guest pass, and arranged my parking for $30/ day, unlimited in-and-out, so I could hit the beach immediately knowing that my stay would run smoothly even though I had a stressful day ahead. My top floor room was way above my expectation, very roomy, nice balcony with a sweeping ocean-front view, a mini-fridge, etc. Not the best set-up for working----the desk chair was non-adjustable, way too low---a typical hotel flaw. Outside, the pool was dinky but who needs it with the beach right there? I jumped in the ocean every chance I got. I-195 went straight to this hotel at the end of 41st at Collins, less than 20 minutes from downtown Miami. Why stay near MIA when you can make a business trip into a vacation?

"Location, location, location"

2
O1463IBvaleriec, Atlanta, Georgia 07/04/2017

The best part of the hotel was the location. The hotel is in the process of remodeling the rooms and I had a room that had not been remodeled. There were stains on the carpet, broken furniture, as well as stains on the sheets. The renovated rooms were nice though.

"View great, rooms need TLC"

3
ajhchapel, Oxford, United Kingdom 05/04/2017

We had two rooms on 7th floor ocean front with balconies. The rooms were dated but I think they were updating the rooms. You pay for the view which was great and direct access to the beach. The pool was small about 15ft but very warm and they were happy for families to swim late. Staff were friendly and helpful. Use the Primo café 2 blocks down the road for breakfast/lunch as all the locals use it and it is reasonable.

"Pick somewhere else "

1
Julie P, Miamisburg, Ohio 01/04/2017

The best part of this hotel is the closeness to the beach. First, the ease of getting to the pool/beach doesn't exist. You have to travel up and down tons of stairs and good luck finding a towel once you get there. The carpet/rugs in the elevator had a terrible smell. The cleaning ladies were very nice (we were on the ninth floor) but someone was smoking something the whole time we were there (security did nothing about it) and the smell was terrible. If you would like to blow dry your hair or use anything electrical in the bathroom, this will not happen, there are no electric outlets. Overall, if you can afford something better---go there! I would never visit here again.

"Precruise stay"

4
Positivecruiser, Kc 29/11/2016

The people working the desk were friendly and helpful. The hotel itself was older with older carpet and a few rust spots on the metal door frames. It was clean, just looked aged. The view was good from my side room. I could see the ocean one direction and downtown Miami off in the distance the other direction. The boardwalk was fabulous behind the hotel. The beach was right there. For the price it was a good value. My stay was 11-10-2016

"Location is great!"

3
Jesscruick, Charleston, West Virginia 28/11/2016

This hotel is in a great location on the boardwalk. This hotel is also very rundown and outdated. The lobby is beautiful! Room was very run down. Not dirty. Staff was very attentive. We had suite 801 that faced the street. We had a balcony overlooking street. Not a great view. Had hoped for ocean view. The room had 2 double beds and a pull out sofa; 2 bathrooms, microwave and refrigerator, 2 TVs. The parking is 3 blocks away for $8 a day. I think they have onsite parking for $34??? Happy we only stayed 2 nights! Price was under $200 a night

"Location is the only truly spectacular thing about this hotel."

3
User 26/11/2016

This Best Western has a very nice lobby, pool area, and its beach front location is spectacular. You can literally walk right onto the beach and Miami Beach boardwalk. The rate was decent for this amenity. It was also nice that there was a concierge on duty a lot of the time. Although in North Miami Beach, which is definitely quieter than South Beach, there were ample restaurants in the area, and the board walk was spectacular. The hotel pool and outside bar are very nice, and you can rent beach chairs and umbrellas at a discounted rate on the beach. We had a one bedroom balcony suite with two double beds in the bedroom and bath, and in the living area a pull out couch, balcony, and another bath. I was there on a girls getaway weekend, so having the second bathroom was a great perk! The beds in the bedroom were very comfortable...the pull out couch bed was horrible! There were a few things that would keep me from recommending this hotel to anyone but a very budget conscious traveller: Parking - unless you plan to arrive early in the day, don't plan on parking in the hotel parking. For such a large hotel, they had such limited parking it was laughable. Everyone else had to park up the street in a public parking lot off premises (and pay a premium for it.) Maintenance issues: Although clean, our room had a musty smell (which I later discovered was a drip from an overhead air conditioning vent which caused a huge wet spot in the carpet outside the bathroom door.) There was a light switch that didn't work, and the outlet in one of the bathrooms was not working, making it difficult to use a blow dryer/mirror in the morning. The executive chair at the desk had broken wheels and easily tipped over. Overall, the room just felt a little tired, although the bedding is updated and couch in the living room was nice) When we booked a balcony room in an ocean front hotel, we expected that we would have at least a partial view of the ocean. Excitedly, we stepped out on the balcony to discover it extended over Collins Ave (a very busy street with muscle cars that roar by 24 hours/day). We were in the furthest location away from the beach. If you stay at this hotel, ask for a room at the rear of the property. Finally, there's nothing worse than a surprise on your bill at the end of the stay. When I checked out, I discovered there is a "safe" fee (I think it was something like $8.) I don't recall ever seeing reference to this charge in any of the rate details leading up to the stay. I am not one to argue a charge, so I paid it, but it left a sour taste. To sum up, the best thing about this hotel is it's location on quiet North Miami Beach. If you're looking for a more affordable beachfront hotel, this may very well suit; but if you can afford it, stay someplace else.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for your detailed review. We appreciate the comments and value the feedback that helps us to better the hotel and service for our future guests. We are in the process of remodeling the Hotel. All of the guestrooms will be done by the end of December and will have brand new carpet, furniture, etc. For future knowledge, the larger suites all have city views. All of the direct ocean front rooms come with either a King bed or two double beds. If you don't need the extra space and want an amazing view, I would suggest booking those next time. Unfortunately for parking, we only have a limited amount of spaces in the hotel. I always suggest not bringing a car unless you absolutely need it. It is very easy to get around the island without a car and more economical. I do hope you will give us another opportunity on your next visit to come and experience the renovations first hand. Best regards, Barbara Romano General Manager

"Good base"

3
beckyNpaul, London, United Kingdom 25/11/2016

We stayed here for 2 nights room clean and comfy with fridge, safe, TV, tea and coffee facilities, The weather was terrible when we were there so didn't really get to enjoy the pool or the beach but hotel is right on the beach and you can walk quite far along the wooden walkway that is out he back of hotels. Hotel is a bit out of the way there is not much around within walking distance we did walk to south beach one morning which is more lively and much more to do there Free wifi but not parking it cost $70 to park the car for 2 night which is ridiculous as a paying guest!!! There is a restaurant that we didn't go in and a bar that we also didn't use.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for your comments and for choosing to stay with us. I'm sorry to hear you were not able to enjoy some of the facilities due to the weather. I hope there will be better weather on your next visit. I do understand that parking is an issue for many and the rates seem high. Parking in Miami beach in general is very expensive. However, we are actually in line and less expensive than the hotels in the area for parking. We hope that you will give us another opportunity on your next visit and look forward to your return. Best regards, Barbara Romano General Manager

"Best kept secret in Miami Beach"

5
Ginnie B, New Orleans, Louisiana 22/11/2016

Best Western Atlantic Beach Resort is the best kept secret of Miami Beach. The hotel is stunning with beautiful views of the beach. I stay here with French tour groups and they could not be nicer. South Beach is just a nice walk up the beach (2 miles). Close enough to enjoy but far enough away for peace and tranquility. The staff could not be any nicer! Merci Beauoup

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: It is such a pleasure to hear you enjoyed your stay with us. We always love to hear from our guests and look forward to seeing those that visit us often. I hope you will come back soon to see the renovated hotel. Merci Beaucoup! Barbara Romano General Manager

"HORRIBLE HOTEL..."

1
4everStahr, Atlanta, Georgia 21/11/2016

I checked in NOVEMBER 4th at 4:00 pm but had a reservation through trip advisor to check in at 11:00 am... The girl at the front desk was rude and quoted me a different price form what trip advisor quoted. Checked in only to find there's no parking on the premises and the closest place to park is 2-3 blocks away... Or pay $33.00 per day to park and space is not guaranteed. The room had a old smell and there was no hot water the majority of the 2 day stay... When I tell you I was ready to go home, trust me... Never again...

"2 night couple stay"

3
Stephanieg1106, Tinton Falls, New Jersey 16/11/2016

Stayed in a king bedroom with my boyfriend in early June. Everything was okay. Room smelt a little musty but nothing to crazy to lead me elsewhere. Bathroom did not have ventilation so that was interesting and hot to say the least. Audio on the tv did not work for some channels, so I had to get the tunity app on my phone to hear it. Bed was comfortable, room was clean. Breakfast was great (although not included). Your typical best western. A plus for the good beach access. Bar on the second floor offered limited items (no Red Bull, no Hennessy etc), finally had to settle with a rum and coke.

"GOOD PRICE AND QUALITY FOR AREA"

4
rainbow31, Liverpool, United Kingdom 15/11/2016

Great location, good price considering the area, rooms very well presented. Can see signs of wear and tear but that's to be expected. Very windy during our stay, stayed on top floor and had a banging all through the night like a loft hatch...

"Adequate for a one night stop-over"

3
John P, Blandford Forum, United Kingdom 08/11/2016

Reception Area well appointed. Breakfast provided a good choice of food, restaurant clean and airy, Décor of corridors to bedrooms in need of redecoration. Bedroom also needed refurbishment, door to bathroom would not close as it had swelled. Parking in parking lot behind Hotel quite expensive. Not up to the usual standard one expects from a Best Western Hotel.

"It looks like Hospital and dirtness "

2
BizVisitor, New York City, New York 31/10/2016

We stayed at 4th floor and our window view faced wall of the building. The hotel looks like a hospital. You can sense and feel hospital nostalgia in hallways, bathroom, and some guest rooms. Swimming pool is very dirty. Beach is not free to relax. The third party company charges beach goers if they wanted chairs and beach umbrella. The hotel does not give you free beach chairs and umbrella. Bed cover is dirty. Sofa and armchair are dirty too. Napkins are out. Breakfast is not free. We do not have any idea how its. Customer service is mediocre because employees are underperformed and the hotel is underperforming so far. We do not see any signature of the hotel and their concept of the hospitality is lacked. Ironically, they already impressed us that its a hospital's feel amd its sense. Dirtness and a lack of hospitality are annoying us even our stay price was not cheap.

"B.Schmitt"

1
User 29/10/2016

The staff at the front desk was unfriendly and didn't engage guest unless called upon. Acted as if was a bother.Kept their heads down and ignored several guest. Concierge was friendly. Parking is tight and overpriced

"Amazing Hotel and Staff! Housekeeping was excellent"

5
jesusbo90, Miami, Florida 26/10/2016

We stayed at the Best Western Atlantic Beach Resort for four nights in this amazing hotel. This place is incredible because the service is just so good and the price is amazing for what you get. The staff their are amazing. Especially the housekeeping department. They did an amazing job with my room. There is no doubt this was one of the cleanest Best Western I've been to.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for choosing to stay at the Best Western Atlantic Beach Resort. We are delighted to hear you enjoyed your stay and were happy with our housekeeping staff. We look forward to welcoming you back to enjoy our newly renovated guestrooms come this December. Best regards, Barbara Romano General Manager

"Decent place in Miami beach."

3
Vicki C, Deerfield Beach, Florida 24/10/2016

I stayed here with friends - 5 in a suite which had sufficient space for us . It had 2 bathrooms, 2 queen beds in one room and a pullout sofa and foldaway bed in the sitting room. We stayed here so we could be close to the Foutainebleau for a concert while not spending a ridiculous amount on a room. Nothing fancy, but sufficient, nice lobby - would stay there again.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for choosing to stay with us. It is always a pleasure to hear that we are doing a good job. We are only one block from the Fontainebleu and are much more affordable. I am glad we were able to accommodate you and your friends needs. We hope you will visit us again! Best regards, Barbara Romano General Manager

"Slightly above average"

3
gongorac, Cochabamba, Bolivia 24/10/2016

Hotel is fine, acceptable. Some issues with friendliness and courtesy of lobby staff. Some stain spots on the room carpet, visible corrosion on the room bath tub. One day no water was available for several hours. Parking is expensive 32 dollars per day.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for your review. I do apologize that we were not able to meet your expectations as we strive to make every guest feel special when here. We are in the process of renovating our guestrooms and will be done by December of this year. As for parking, the rates are very reasonable for the area and include in/out access. I do hope that you will give us another opportunity on your next visit to enjoy our brand new guestrooms. Best regards, Barbara Romano General manager

"How much to park my car ?"

3
DM4006, Boldon, United Kingdom 23/10/2016

This is Miami but $32 + tax for a single nights car parking for a loyal Diamond Member is ridiculous. The hotel is frankly average but is in a great location. The staff rapidly reported an issue in the room but otherwise couldn't give a monkeys. Wouldn't stay here again.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for your review. I can understand how $32.00 can be deemed expensive for parking but it is a very reasonable for the Miami Beach area and includes in/out access. I am glad to hear we were able to take care of the issue you had in an expedient manner. We do strive to make every guest feel at home when here and very much enjoy our interactions with guests. I am very sorry to hear that you did not have that impression. I do hope that you will give us another opportunity in the near future to change your mind. Best regards, Barbara Romano General Manager

"Nothing "Best" here"

1
User 20/10/2016

My husband and I stayed here before our anniversary cruise. We have travelled alot over the years and I typically love Best Western, but not this one. The front desk person that waited on is was more concerned about everyone else than she was about checking is in. Then as we were getting ready to go to bed we found ants all over the room. All they would do is comp our parking. We left the next morning to go on a cruise and when we got back they had not released they money that was used to hold the room 5 days after we checked out an when I inquired they said it would be another 3-5 days for the funds to be released even though it was there error and the room was paid in full! The fact it hadn't been released was total bull! We chose alternate accommodations when we finish our vacation!

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards, Barbara Romano General manager

"Bewildered"

1
MorganaBean23, Holland, Michigan 20/10/2016

I have never been so..... I have no word for this. Offended? Disgusted? Mislead? My girls and I came in to check into the hotel. The pictures are very misleading, but that's not the issue. We checked in when hurricane Matthew was on the edge of making its way to Florida. We didn't know it would even hit, so around 5:30 pm (just a few hours after check in) we asked the front desk if we should evacuate. Us 20 year old girls are from Michigan and don't know what to do in case of a hurricane, so we called our mothers. They said to leave Miami and go back to Orlando. So we continue to speak with the girls at the front desk and asked if we should leave. They suggested we leave right then and there, because when the city gets evacuated the next day, there will be heavy traffic. I asked them if we could get a refund and she said YES. We could call Hotwire and they could refund us. Come to find out I call Hotwire, they have no control over it and call the manager. Lucy, speaks to me as if I'm stupid. Repeats the same thing she said numerous times already. Tells me she can't refund me because I unlocked the door to the hotel room and I'm no longer eligible. She cannot give me a credit, or refund. When I tried to explain she said "no refund is given. Is there anything else I can help you with?" And then hung up. I really wish I knew what to do in a situation like this.

"Best Western"

3
Ann H, Eagle Mountain, United States 17/10/2016

It was not as great as some Best Western's I have stayed in, however it is on the beach and that was a big plus. Food is a little over priced and be careful they add the tip for you. I also wanted a room with a view of the ocean, and the front desk stated I had it when I made the res. yes I could see it but I was on the side of the building, and they were full I could not change it.

"Oh my gosh!! Run away!!"

1
Jane32179, Jane32179 16/10/2016

The lobby is so misleading!! This place is a dump!! I had to wipe down the room before I sat anything down. Do not choose this place! The room is dirty, vents haven't been cleaned all year. Rust lamps. Doors haven't been wiped down and it looks like someone wiped poop on the walls. I'm not kidding. Oh and they charged me 32 bucks to park in their crackerjack parking garage that had no parking spaces.

"Short but pleasant stay"

4
User 14/10/2016

We had a cruise leaving on Monday and came to town a day early. I wanted to stay at an affordable beachfront property for my 1 day stay. This hotel was both affordable and had reasonable prices for parking; which can be very expensive for Miami hotels near the beach. The staff was great and we stayed in Room 616 which was very spacious and had a great view of the beach. My only compliant would be the internet connection was very hard to connect to from that location. I had to keep moving around to find a spot to get an connection. My hubby and I will definitely stay here again when we come to Miami

"Good hotel, Great Location, Friendly Staff, (DO NOT STAY ON THE FIRST FLOOR)"

3
Versace T, Phoenix, Arizona 13/10/2016

Overall this is a good hotel, and the beach is just behind the hotel which is amazing. The rooms are typical of any best western. HOWEVER DO NOT STAY ON THE FIRST FLOOR. The dressers in our room literally stunk like mold. I am assuming from having been flooded in the past from a storm or hurricane, and instead of replacing the furniture they just dried them and put it back in the room. As long as we did not open or use any of the dressers the smell didn't linger long and the room was bearable. Breakfast is an additional fee, unless you prepaid for it with your room reservation. The staff was overall very nice. Except for the bartender upstairs, he was rude and was more interested in talking to the person who was obviously his wife or girlfriend not in uniform sitting behind the bar then taking our order. If it was not for the coupon the front desk gave us we would have walked away.

"Nice Beachfront Hotel"

5
Glen H, NJ, United States 11/10/2016

The Hotel was clean amd confortable, Good location on the beach, walking distance to Sobe 20 minutes. All the stadd very friendly, they made me feel welcome and important, very impressed with Olga Suarez ( Floor Manager 4th Floor) I booked just a regular room since i spent only one night but I really want to come back for an ocean front view!!!

"wasted potential"

3
meljup, Perth Australia 11/10/2016

I was frustrated at this hotel, not for what it lacked, but for what it could be. Firstly for the positives. The beach location is fantastic. You are steps from the beach with easy access. We watched the sunrise, hung around until sunset and generally enjoyed the little stretch of beach behind the hotel. Secondly the pool area. It is a small pool but the area is lovely. comfortable and well landscaped, it was a really pleasant place to lay in the sun. Thirdly, the lobby is gorgeous, well decorated and comfortable to hang in. Now for the frustrating parts. The rooms were damp, drab and uncomfortable. The fold out sofa was horrendous to sleep on. There was room in the suite for another bed and they should have just had one. The balcony was unusable as it looked right at a noisy air con unit from the building next door. The hotel needs to get better at the little things that can make you overlook shoddy decor, but alas this was also not up to standard. There was no coffee in the room when we arrived, so none in the morning. Staff told me I had to wait until the staff arrived in the morning to get some. The safe didn't work and the aircon unit leaked large amounts of water on the floor. One toilet blocked, and the other toilet ran water into the bath every time it flushed. When we reported the issues we got a luke warm response. The restaurant staff were rude, and the menu was average. If you stay down this end of Miami Beach, be aware there are limited places to eat. This hotel has the potential to be a fantastic low cost hotel, it's not hard, just get the little things right.

"Good option"

5
Victor Luis F, Miami, United States 10/10/2016

Great Service from all employees! tall of them made us feels like we we were at home. Rooms are very clean and well maintened but decoration is a little 90's Really confortable beds, good breakfast, nice bar in pool area. Location is really good close to everything

"Just the location is top"

2
User 05/10/2016

The hotel is located in South Beach (Miami Beach), and is near the airport of Miami (about 30 minutes). Behind the not very nice pool-area, you can go to the beach, which is great. The Wi-Fi is fast, but only avaivable inside the hotel. And you have to re-login every two hours, which is really annoying. The room and the beds were big, but the carpet was not clean. The shower (especially the curtain), the coffee machine and the safe (you always needed two tries to lock) were broken resp. not working. Furthermore the fridge and the safe were placed stupidly (you could not open them without any wenches!). Last but not least we had a problem with one key card despite two resets. The parking in a small garage was overpriced ($16 + taxes / night). The breakfast buffet was ok, not very special, but very expensive ($14). There is one (very old, and very slow) computer and printer for free (e.g. for online Check-In). The employees were friendly but not really helpful.

"in some.... areas there has been maintain work but......"

3
chefgeraldManagua, managua 29/09/2016

The first irritation is to try and open the personal safe. It is set at floor llevel and very difficult to get down to , even more difficult to get up after use. Signs of corrosion in the bathroom have always been a problem. The restaurant is dull and not attractive. S

"Great stay, lovely hotel!"

4
Floridafans, Washington 25/09/2016

We stayed in room 916 for 5 nights and wow, what a view as you walk in the room! We had a wraparound beachfront balcony overlooking the beautiful beach and round to the downtown skyline - blue sea and blue sky - fabulous! Pros of our stay: Lovely clean, bright reception area Good location right on the beachfront Good size room, panoramic windows on 2 sides Very clean everywhere Close to good restaurants within walking distance Away from the hustle of South Beach but close enough to the main drag - 5/10 minutes in a taxi or 20 minutes' walk The concierge was excellent (sorry we didn't get his name) - he gave us a recommendation for a fabulous restaurant on South Beach, Otentic, where we had a great night The beach bar sold good cocktails and the meals were all freshly made The staff were helpful and friendly We hired beach loungers and umbrella on the beach in front of the hotel for $25 for the whole day (including beach towels and water) which we thought was good value Cons: The air con was poor - even set on 50 degrees the room was still far too hot The restaurant menu was uninspiring - burgers etc - so we didn't eat there The bar was too small and too brightly lit - no atmosphere Plain corridors painted pale blue and no artwork The carpets throughout could do with a deep clean The pool is very small with only 20 loungers and no shade until late afternoon when the sun moves around the building You can't get from reception to the basement carpark so have to walk out of the entrance and along the street next to the hotel which is no fun in Florida's heavy rain! There are only 20-30 parking spaces in the carpark - we had a permit and always got a space but imagine it could fill up quickly at peak times Overall we had no problems at all during our stay and would definitely come back again.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you so much for your comments! I am glad you were happy with your stay but anything less than perfect calls for improvement on our part. We will definitely look into your recommendations and used them for our future guests. Best Regards, Barbara Romano General Manager

"Old property, awesome location"

4
Prakriti c, Champaign, Illinois 14/09/2016

Pros: Amazing location and great hotel for the price you pay. Loved the beach and which is just steps away from hotel. Less crowded then the south beach. Restaurant serve delicious food loved the breakfast which is for additional 15$ pp. Cocktails were great!! Overall a very pleasant experience. Cons: Probably it was an old building AC didnt work great for us, and so the fridge we had to put the drinks in freezer so that those get cold. But it wasnt a deal breaker for us.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for your comments! I am delighted to hear you enjoyed the hotel, location and service. By telling us about the AC and Fridge, we can work to make sure that these issues are resolved immediately. We hope you will consider staying with us again! Best Regards, Barbara Romano General manager

"Great, for the price!"

4
Tanya P, Springfield, Vermont 14/09/2016

We stayed on the 9th floor in an Ocean Front room, so the middle balcony was ours. The views alone made up for anything that wasn't up to par otherwise. The pool is refreshing, as the ocean is quite warm. Although it closes at 6pm, but that's the case with most hotels here. The access to the beach and boardwalk were so simple, and nice. The rooms are a bit outdated, and often damp feeling. But who spends their time in the room in Miami Beach anyway! The staff are friendly, and the main areas of the hotel are nice. The restaurant is overpriced and we were not impressed with the food. The breakfast buffet costs close to $20 each, and is equivalent to a continental breakfast. Very bland, basic foods and the coffee was the worst. I would stay here again, simply because of the price, the view and the chill location. Take Uber around town for $5 each way, and you got yourself a great cheap location.

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for sharing your experience. I am glad to hear you were happy with many things in the Hotel but looks like we were not able to meet your expectations in other areas. We value your feedback and will take your comments back to my staff to make improvements for all of our future guests. Best Regards, Barbara Romano General Manager

"Labor day Stay"

5
User 06/09/2016

We enjoyed our stay from Sunday to Monday. Labor day weekend. I really enjoyed the beach and hotel amenities. The Lobby was very welcoming and the check in was very easy. The hotel parking was $35.00 , however; I do find it a bit expensive. We had made reservations 1 month in advance for Ocean Front . Excellent service and the staff was very welcoming.

"1 night stop over "

3
jayse21, Preston 04/09/2016

The location of hotel was great, lovely to be on the beach and have a pool there too. We had a 1 bed suite to sleep 6, a bedroom with 2 doubles and a sofa bed in lounge. It also had a balcony! It could have been stunning but decor and furniture are shabby and a lingering musty smell in corridors! The lobby area lovely but rest of hotel ready for a refurb. Staff helpful and we enjoyed our stay. Would not want to be there for a long break till it's been upgraded.

"OK......Needs Renovating"

4
Anita B, Leeds, United Kingdom 01/09/2016

We are a family of 4 & stayed at the BW Atlantic Beach Resort for 1 week after driving down from Orlando. The lobby is great, spotlessly clean with friendly staff, check in was a breeze & our room was ready on arrival (1pm). We had a room with a balcony on the 9th floor with a partial ocean view - more than satisfactory. The rooms are adequate but in desperate need of updating with drawers stiff & difficult to open, the bathroom door didn't close properly & the metal around the sliding wardrobe doors was rusty (they are just a few to mention). Oo I should state too that the carpets in the room & also along the corridors need a proper deep clean! The pool area is great & the location to the boardwalk & beach is second to none! Around & about, there is a fab Italian just 2 mins walk away (Carrabas), there is Primo's Market & Café just across the road - excellent breakfast pastries & lunch items & perfect for buying beer! Lincoln Road Mall is approx. 25 mins walk away but worth going on an eve, we walked there & got either the bus or a cab back. You must take an airboat ride on the Everglades & visit Bayside Marketplace (the bus takes you straight there) & Aventura Mall has a Cheesecake Factory (delicious)! Overall, a lovely trip & we didn't let anything at the hotel spoil our stay.

"Clean rooms with ocean views"

5
David L, Savannah, United States 31/08/2016

Housekeeping and Food and Beverage staff are very friendly and welcoming, All were a pleasure to interact with. Clean rooms with ocean views, la bit aged but comfortable.Walking distance from several Restaurants and shops. Great breakfast buffet (charge) , good value for Miami Beach Area.

"Great stay with my family."

4
Diebushka, Mex 29/08/2016

This hotel is very well located at a busy street with nearby restaurants, pharmacy, car rentals, liquor stores, bus stop, etc., is a safe area to walk at any time. It is beach front (public), very nice, clear water, with board walk, you can rent an umbrella and a pair of beach chairs for $35.00 a day (I didn't, I bought one at Walgreens for $20.00); the only thing: beware at night don´t leave your belongins alone, because I was robbed, someone took my cellphone and money from my wallet. The pool is a bit small, but it was never crowded. I agree with other reviewers saying that the rooms are outdated, like a 90's decoration, but I didn´t mind because our room was clean and comfortable beds. Also, we were fortunate to get our room at 1:00 pm, even that check in is at 4:00 pm. Friendy staff, the concierge is very helpfull too. You can reserve several tours at the hotel or a car. They have a restaurant inside the hotel aswell. It doesn´t have parking eighter, but you can park at a public one. There´s a Walgreens pharmacy nearby, dunkin donuts, subway restaurant, several restaurants arround. There´s also a cafe where you can buy hot food, fruit, breakfast, groceries, clothes, beach gear, etc., at about 1/2 block. Very convenient, good taste and very reasonable prices (try the "empanadas"). The shuttle service to take you to the airport is $35.00 (up to 4 people)

"We will visit again"

5
Stefania T, FL, United States 28/08/2016

Hotel is located on the beach witch is nice Breakfast buffet is awesome The staff is wonderful... we felt like at home.. everybody is helpful and really friendly... always smiling... we will visit again

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear guest: Thank you for your comments. Our goal is to make sure ever guest has a wonderful stay and that they are made to feel at home. I am very pleased to hear you enjoyed the hotel and were impressed with our service. We hope to see you back real soon! Best regards, Barbara Romano General Manager

"Had a great stay :)"

5
Hugo R, Pensacola, United States 27/08/2016

Had a great stay :) Quiet area, direct exit to the beach, It's a walking distance to restaurants and bars Very friendly staff ,especially Jorge and the " tall guy that works in the concierge area " Room was clean nice and comfy

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Very happy to hear you enjoyed the accommodations and the area. It is always so nice to hear our employees complimented. I'm very happy to hear you were pleased with the service. We hope you will return and visit us again real soon! Best Regards, Barbara Romano General Manager

"Great stay!"

5
Patricia P, Jupiter, United States 25/08/2016

I ended up in Best Western Atlantic Beach due a mix up with the hotel l had previously reserved. Glad it happened! Good value, very clean, friendly staff in perfect Miami Beach area. I really enjoyed to stay here! Thank you

Barbara R, General Manager at BEST WESTERN Atlantic Beach Resort, responded to this review
Dear Guest: Thank you for choosing to stay with us. I am very happy to hear you enjoyed the accommodations and the area. We look forward to seeing you again real soon! Best Regards, Barbara Romano General Manager

"Bad surprise"

1
User 17/08/2016

My family and i arrived at this hotel from Orlando in 18th Aug by car (the day wrote this review). After driving 3 hours the first surprise was that the hotel didn't have parking available. The attendant told me that i could choose to park at another hotel of their brand some miles of distance of there, or use a public parking. In both cases i ha