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Best Western Premier Miami Intl Airport Hotel & Suites Coral Gables, Miami

4.0/5  - basé sur 2227 notations.
4100 Flagler Street, 33134, Miami, United States - See map

Welcome to the only Best Western Premier hotel in Miami. A 24-hour shuttle whisks guests to and from the nearby Miami International Airport, but this ideally situated property is also just a brief drive from everything Floridian paradise has to offer. A Miami hotel near Coral Gables means guests never have to go far to discover the beauties of this slice of the Panhandle State. With free Wi-Fi, and of course the free airport shuttle service, traveling has never been simpler or more cost-effective. The on-site restaurant, with full bar, dishes up plenty of international flavors. Ask our friendly, knowledgeable staff for recommendations, to make reservations and for insider tips on what Miami’s best kept secrets include. The Miami International Boat Show can’t be missed, no matter what a guests’ boating background may be. In Miami, some of the most stunning yachts and boats in the world are docked and on display during this annual event. The Art Basel Miami provides a dose of culture, and the South Beach Food and Wine Festival promises an eclectic celebration for foodies and wine connoisseurs alike. Check out the Ultra Music Festival, whether you’re staying as part of a Miami Park and Cruise Package or here for business travels. Cruise ships dock nearby, and this Miami hotel proudly offers sea-bound guests sumptuous stays on dry land in between adventures, as well as shuttle service to the Port of Miami for a small fee. Employees at Burger King® Headquarters, GE and IBM® alike all choose this sprawling property as a home away from home. Johnson & Johnson employees are regular guests here, as are students and faculty at the nearby University of Miami. Shopping at the Miami International Mall and Dolphin Mall provides a once in a lifetime experience in a city where shopping is a sport. Make your stay in Miami memorable at the Best Western Premier Miami Int'l Airport Hotel & Suites!

Best Western Premier

Miami Intl Airport Hotel & Suites Coral Gables

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 2227 guest reviews
NOTE ISSUED
Excellent
791
Very Good
912
Average
314
Poor
111
Terrible
99
REFER TO NOTICE
Business Business
200
Couples Couples
807
Family Family
733
Friends getaway Friends getaway
211
Solo travel Solo travel
152
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Front desk very rude!!!!!"

2
17/07/2018

I had a package delivered on July 12th and i checked in on July 14-16. The frontdesk receptionist Candy only gave me one item from the package after my boyfriend begged her to check. She was chewing gum on check in while speaking to us and had a nasty attitude the entire time. The second time we went to speak to her she was eating and had to go in the back office to finish chewing and then speak to us with a nasty attitude again. We could see all her breast because of the little cami she was wearing under her jacket. I just got off the phone with Joselyn the manager and she is saying there is nothing she can do for me in regards to my package. She also asked me to send her an email so we will see what can be done. It was also advertised that this hotel provides free parking and i had to pay to park or be towed. The lady who worked the night shift was also rude (gold hair and wears glasses). We needed another wash cloth (2 guests in a room and both nights we only had 1 wash cloth) and called to ask to have one sent up. She advised no one is there to bring it up so we would have to come downstairs to get it. I went down myself and to my surprise the housekeeping lady was going in the elevator as i came out (she did not have any wash cloths though) with a tray filled with towels. The only positives about this hotel was the location to the airport, COMP shuttle and nice driver, Denise (front desk), spacious and clean room. The wifi was worked here and there. Other than that i do not think i can stay here again.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Please accept our sincerest apologies on behalf of our entire team for the the demeanor, oversights and unprofessional service you experienced during your stay. These concerns are being addressed to determine areas that need our attention and improvements to be made to better provide for our valued guests going forward. We really appreciate you bringing these to our attention and we certainly hope you will choose to provide us another opportunity to better serve you in the future. Once again, thank you for staying with us and for your comments. Guest Relations

"Good Hotel"

4
16/07/2018

Great location. The hotel was clean and the rooms were perfect size. The front desk clerk was friendly and arranged with the shuttle driver to take us to an area restaurant for dinner. The hotel provided transportation to the Port of Miami for an additional cost. This was an excellent service. The only issue I had was with the elevator. Only one elevator was working and the hotel seemed very busy. It took forever to get an elevator. How the stairs are arranged, you can not go up the stairs, you can only go down. So, the elevator was the only option. Overall, I would recommend this hotel.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for recommending Best Western Premier Miami International Airport Hotel and Suites to the other travelers. We're happy to read that you enjoyed your stay and were impressed by our services. However, we're sorry for the inconvenience you faced due to the elevator. It was a pleasure hosting you, and we hope you will visit us again soon! Sincerely, Joselyn Sanchez Sales Champion

"Very convenient"

4
26/06/2018

This hotel was really nice!! They have a complimentary shuttle from the airport and the front staff was very helpful. They helped us book an Everglades tour the night before we took it! They also gave us 1 complimentary breakfast. That is the reason for a 4 Star. Breakfast is extra. I have been to many Best western hotels with included breakfast and was surprised that this one did not include it. The pull out couch for for the kids was fine, but when we arrived and pulled it out it had no linens and none were in the room to use. We called and had to go down stairs to get linens to make the bed. Those were our only 2 problems. Mostly a great experience!! I would recommend to a family member.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Patty, thank you for your nice review of Best Western Premier Miami International Airport Hotel & Suites. It is good to read you liked the shuttle service as well as our Front Desk associates who added value to your stay. However, we are sorry for the issue you had in your room. We have shared your concern with our housekeeping team to be more diligent in their service. We appreciate your recommendation and look forward to welcoming you and your family again soon. Sincerely, Joselyn Sanchez Sales Champion

"Very Good Hotel"

5
18/06/2018

Great location, fifteen minute drive to airport, close to calle 8, downtown, Coral Gables, very very clean, staff very friendly, gym, restaurant, and parking, great hotel for business trip, I recommend this very much

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your glorious comments regarding your stay at Best Western Premier Miami International Airport Hotel & Suites. It is great to read our location worked well for you, and that you also enjoyed all our facilities and amenities. We appreciate your recommendation and look forward to welcoming you again soon. Sincerely, Joselyn Sanchez Sales Champion

"Recepcionits"

1
02/06/2018

Recepcionits are no welcome With clients terrible service. Names Candy and Denise. They don't have pacients to talk With clients. When you need its seems you Need a favor no one service. They need to deal better with clients.

00gc, Sales Champion at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Lucinéia, Thank you for letting us know about your stay. We were extremely concerned to read your comments, and we apologize that you were treated poorly by the associates you mentioned. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We apologize for this unpleasant experience and hope you will consider a second visit when your travel brings you back to this area. Sincerely, Joselyn Sanchez Sales Champion

"Service"

1
02/06/2018

Recepcionists are no welcome with clients. The worst service in the city. They treat as they were doing a favor for clients, if you need any help you are alone. Candy and Denise who attended us , really a bad service.

00gc, Sales Champion at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear noemipontes, Thank you for letting us know about your stay. We were extremely concerned to read your comments, and we apologize that you were treated poorly by an associate. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We apologize for this unpleasant experience and hope you will consider a second visit when your travel brings you back to this area. Sincerely, Joselyn Sanchez Sales Champion

"2 Beds and Sofa-bed Room"

4
01/06/2018

My cousins and I stayed here recently on a guys trip. The hotel is pretty close to the airport as stated in the name. The room was spacious enough and comfortable for the three of us. The bathroom and shower were modern. The room was very quiet for sleep. The included breakfast was pretty good. We did not use the hotel pool or hot tub.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. It was a pleasure to see we met all of your expectations and you and your family had an absolutely fantastic experience! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Joselyn Sanchez Sales Champion

"Great hotel and staff"

5
15/05/2018

The staff here is great, we arrived early and they were able to give us an early check in. The location is good too, it's about a 15 min drive to downtown Miami. This is my go to hotel whenever I come to Miami.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Jeovany, thank you for evaluating your stay at the Best Western Premier Miami International Airport Hotel and Suites. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the wonderful service provided by my team and that our location was perfect for your needs. We appreciate your business and hope to welcome you and your partner back soon for another enjoyable experience. Sincerely, Joselyn Sanchez Sales Champion

"Great stay!"

5
14/05/2018

Great Stay! Very nice property and good service. We arrived early as we just came off from a cruise and the front desk clerk was very friendly and accommodating. We tried out the happy hour. The drinks were good. Having appetizers offered at happy hour prices would have made it better!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing the Best Western Premier Miami International Airport Hotel and Suites for your post-cruise stay. It is a pleasure to learn you and your partner had a wonderful experience and that we exceeded all your expectations. Thanks again for allowing us to be of service, and we look forward to your next visit. Sincerely, Joselyn Sanchez Sales Champion

"Very attentive employees with a desire to always help"

5
02/05/2018

I was staying alone and I did not feel very well, since my asthma was a little out of control. The employees were very attentive and everyone gave me their help, I even had an episode in the cafeteria and the manager and Engels were very attentive. All employees were very attentive, and always looked for ways to provide information or find solutions to our request. The breakfast buffet service I loved, it was great. And even though I did not take the names of those who worked in the cafeteria, they were all great. I also thank Engels, Ariadna and Brian immensely. No doubt my next visit will stay in the same hotel. You can feel a familiar air that makes you feel close to home.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you so much for staying with us and for the wonderful feedback. We are thrilled to read that our staff at Best Western Premier Miami International Airport Hotel and Suites made your stay a memorable one. We believe we have the best team in town, and they work hard every day to deliver outstanding service. Thanks again for acknowledging their efforts. I will pass on this compliments to them, and we look forward to seeing you again soon! Sincerely, Joselyn Sanchez Sales Champion

"Consistent, clean, friendly"

4
02/05/2018

I've stayed here a few times for work travel and they've always been friendly and rooms are clean. Today Danny and Gabriel helped me with my check out and they were nothing but professional and helpful. Would definitely recommend this location for work or pleasure.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Spenser, thank you for making the Best Western Premier Miami International Airport Hotel and Suites a part of your travel plans and recommending us. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel. Your compliments will be shared with my team, especially with Danny and Gabriel for a job well done and all of us look forward to welcoming you back soon. Sincerely, Joselyn Sanchez Sales Champion

"Uncaring Staff"

2
30/04/2018

Facility nice, staff uncaring, shuttle service “Hit & Miss”, had to wait an hour and 4 phone calls to get shuttle service from airport. Major improvements needed on staff attitude and willingness to help customers without them feeling that the staff is doing them a favor.

00gc, Director of Sales at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for letting us know about your stay. We were extremely concerned to read your comments, and we apologize that you were treated poorly by an associate. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We apologize for this unpleasant experience and hope you will consider a second visit when your travel brings you back to this area. Sincerely, Joselyn Sanchez Sales Champion

"Great Hotel"

5
30/04/2018

I loved it. The attention was really nice and so were the employees. I really liked the breaksfat buffet, the omelettes were really delicious!! 100% recommended.I'm coming back on my next trip for sure!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your wonderful review of Best Western Premier Miami International Airport Hotel & Suites. Our team will be pleased to know they had a role in making your stay with us a memorable one. We appreciate your recommendation and look forward to welcoming you and your friends again soon. Sincerely, Joselyn Sanchez Sales Champion

"Best Western Miami International Hoel"

5
29/04/2018

Excellent Hotel with transport to/from Miami Airport and Miami cruise ship terminals. Has own restaurant as well. Spacious, clean room. Very helpful staff. Hotel is well located near Miami International Airport and Miami cruise terminals.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Jack, thank you for your glorious comments regarding your stay at Best Western Premier Miami International Airport Hotel & Suites. We are thrilled to know we met all your expectations and that you enjoyed everything we offered while you were here. We hope you both will choose us again so we can impress you on your next trip as well. Sincerely, Joselyn Sanchez Sales Champion

"Very nice until the robbery issue."

4
24/04/2018

My brother's car was burglarized, although he paid for the hotel parking, they didn't do anything, just told us to go to the police. This really ruined our trip, my nephew's homework was in a bag in the car and it was stolen.

"Perfect for pre-cruise stay"

4
16/04/2018

This hotel is very convenient for a pre-cruise stay. We chose it as it was one of very few moderately priced hotels in Miami. They provide free shuttle service from the airport that can be found on the upper floor of the airport outside by the departure area. Please make sure you get on the correct shuttle since BW has several properties. Room is very spacious and bed is comfortable. This hotel is very quiet. No restaurants to eat at close by and restaurant in hotel closes at 10pm. We saw a grocery store and drug store within walking distance. Our room deal included breakfast. Please ask at check in for your voucher to save time in the morning. No voucher was given to us so we had to wait in line for the voucher the next day at breakfast time, which is also check out time for many. Therefore we waited in line which could have been avoided had we been given the voucher at check in. We were not the only ones this happened to. Not sure why they don't mention this at check in since they know if your breakfast is included or not. Would be much more efficient from customer service point of view and customer's would be less frustrated. If you need a shuttle to the port you have to sign up ahead of time. We did this at check in. There is a shuttle at 11, noon and 1pm Cost is $10pp. You can also pre-book your return shuttle from the port to the airport if you pay ahead. First pick up time at port is 8am. Wait on the sidewalk where all the other shuttles are picking up and flag them down when you notice the van driving by.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at the Best Western Premier Miami International Airport hotel for your pre-cruise stay. We are pleased to know that you liked our proximity to the airport and were able to take advantage of our shuttle service. We are sorry for the inconvenience you had while you were here. Your valuable feedback is appreciated, as it will help us to better serve our future guests'. Thanks for choosing us, and we hope to see you again soon. Sincerely, Joselyn Sanchez Sales Champion

"Great location, staff and room!"

5
15/04/2018

We booked here as it was close to MIA airport and wanted a short commute in a nice hotel. Boy did we get it right. We showed up hours before our check in time. The staff allowed us to put our bags in a locked room so we could go get lunch and some other things prior to checking in. Staff also helped us by suggesting various restaurants nearby. The room was excellent, clean and comfortable for a reasonable price. Very happy with our experience!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Casey, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. It was a pleasure to see we met all of your expectations and you and your partner had an absolutely fantastic experience! We enjoyed having you as our guest and hope to have the opportunity of welcoming you both back on a future visit. Sincerely, Joselyn Sanchez Sales Champion

"Rebooked flight"

5
04/04/2018

Our flight from Dallas to Miami was delayed an hour and a half because of mechanical problems so we missed our flight to Bermuda. The airline put us up in this hotel for the night and we are so glad they did. The desk clerk was SO great, helpful, provided my husband with shaving cream and razor (he wouldn't put stuff in my carry on, he's learned now), explained how the voucher system worked. The room is so nice, bed with separate sitting area. It is crummy we have to wait another 24 hours to start our vacation but at least we are comfortable and looked after.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
We are thrilled that you were impressed with the quality of our service and facilities at Best Western Premier Miami International Airport Hotel and Suites. We work hard to surprise and delight our guests and are so glad we accomplished that goal with you. Thank you for for the wonderful review, and we look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Joselyn Sanchez Sales Champion

"Good Place for Pre-Cruise Stay"

5
04/04/2018

Clean, updated room. I didn't deal with any of the staff personally, but those in my traveling party said that they were efficient and helpful. Great breakfast! Hot food bar, waffles, fresh fruit, good coffee. If I ever do another cruise I would definitely pick this as a place to stay. It's a short drive to the pier. Also walking distance (1 mile or less) to some good eating establishments.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Kathy, thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are happy we exceeded all your expectations for a delightful pre-cruise stay! Our location near the airport and the cruise ports make us the ideal hotel for travelers such as yourself, and we hope you will join us before or after your next cruise from our beautiful port! It would be our pleasure to serve you and your partner again. Sincerely, Joselyn Sanchez Sales Champion

"great place "

5
30/03/2018

I had a nice time dealing with the world's coolest front desk guy. the two front desk ladies are also the world's coolest. they all get the get bonus cool points and the shades of the year award. rooms are spacious and nice too.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Randie, thank you for choosing Best Western Premier Miami International Airport Hotel and Suites and taking time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for letting us know we succeeded in our goal of exceeding your expectations! Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Joselyn Sanchez Sales Champion

"Decent Hotel"

3
29/03/2018

Was here for a 12 day event that got canceled the day I arrived and it was in the news. Tried discussing it the front desk to see what they could do, they were no help and dismissive (They were not busy). It's a decent hotel. Clean. Not really that near to the airport, at least compared to Sheraton which is across the street from airport station. I didn't stay long enough to really see what was around or transit options. I somehow got my booking company to cancel my stay the next day and I moved to the Sheraton and then went to Orlando then came back for my flight home.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Matthew, thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments and apologize for the unpleasant visit with you had! We value your value your business and hope to welcome you back so that we can make it up to you. Sincerely, Joselyn Sanchez Sales Champion

"Great airport hotel"

5
23/03/2018

The check in was smooth and the room lovely. Extremely comfortable bed. Very clean, nice plentiful breakfast. Coffee machine available 24 hours. Very close to airport. Didn't use the pool . Had a great night sleep. Definitely stay again

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Lynne, thank you for staying at the Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Joselyn Sanchez Sales Champion

"Close to the airport!"

4
23/03/2018

This is a really good bestwestern very close to the airport. At the time we booked it, the price was fair. Not sure if there's still good deals out there for this hotel. The hotel is clean and much better than I thought. I would stay there again.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for making the Best Western Premier Miami International Airport Hotel a part of your travel plans. We are delighted you and your family liked our spotless property and that our location near the airport was convenient for your needs. Your business is appreciated, and we look forward to hosting you all back soon. Sincerely, Joselyn Sanchez Sales Champion

"Close to airport"

4
18/03/2018

I would suggest this place for anyone that needs to be close to the airport. Our flight came in late and this hotel has a shuttle. Make sure you call the hotel ahead of time to figure out the pick up time. I think it comes around every half hour. The rooms were comfortable, the beds bigs, and the pillows soft. My only complaints which aren't really big deals: 1) if you are hungry late at night, there are chips/ice cream/frozen dinners available but super expensive (bring your own), 2) my bed sheets were rough...like when you wear a sweater too much and those little pills things are on them. The other bed sheets were fine. The hotel was nice enough to hold our luggage and let us hang out before our cruise and flight back. They have a shuttle service to drop off at cruise port. However, if you are taking it understand that Miami traffic is crazy and you can be waiting for a while. We waited 40 mins past our original pick up time because of the traffic. Their breakfast was good and staff was nice.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites for your stay in the south Florida area. We are glad to read that you liked your clean & comfortable room, our proximity to the airport, as well as shuttle service. However, we are sorry if any inconvenience was caused to you while you were here. It was a pleasure having you as our guest, and we hope to have the opportunity of welcoming you back on a future visit. Sincerely, Joselyn Sanchez Sales Champion

"Dollar store toilet seat and a hole in the mattress u could fit a watermelon."

1
16/03/2018

Was the worst sleep we have had in years.. every time you would move you would fall into the hole in the mattress. Then the toilet seat was loose and moved all over the place.. then when we said something they never called me back.. we tried 3 times.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your candid feedback. Please accept our apologies for the maintenance issues you experienced. We will promptly address the mattress and toilet concern and will also use your comments to further determine the areas that are in need for improvement. Thank you once again for sharing your comments and for staying with us. Guest Relations

"Ok if you must, but..."

2
16/03/2018

Had just finished an 18 hour work day, checked in just after midnight. 110 pounds of luggage. First room key didn't work. Dragged my bags back to the front desk. Second room key didn't work, dragged baggage back down again. Gave me a key to a different room right next to the elevators and the elevator control closets. Extremely loud. Look, the key issue could have happened anywhere, but my experience here was a poor one. Staff did just the minimum of their job. Didn't seem very happy to be there. Room was barely ok. Would not recommend to family or friends.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for providing your feedback. We are truly sorry for the disappointments and inconveniences you experienced during your recent stay. We will promptly address both of these issues to better determine how we can provide a better stay for our future guests. Thank you for staying with us and thank you again for your valued comments. Guest Relations

"Nice place"

4
12/03/2018

The place is very nice, but has hidden fees. You have to pay $12 per night to park on the property. I refused because I wasn't going to pay any more money than I already did for the room. You should always refuse to pay for parking on hotel property. They let me park for free after I told them I wanted my money back to go somewhere else. Food in the lobby was also very expensive. The cost of a single cheese burger is $13 dollars. Go to the nearest steak house and eat for the same price!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Johnny, thank you for your review of the Best Western Premier Miami International Airport Hotel and Suites and letting us know your stay was overall pleasant. However, I am sorry you were a bit disappointed with our rates. Please know we conduct competitive pricing analyses several times throughout the year in an order to be in line with the comparable hotels in our vicinity are charging. We hope to see you again soon. Sincerely, Joselyn Sanchez Sales Champion

"2 Nights in Miami"

5
11/03/2018

I have stayed at this hotel many times before, As usual it never disappoints. There have been a few changes since the last time I stayed but all in all it was still a great stay. I arrived early and since my room was not ready, I was able to sit at the bar and have lunch. This was great as I had work to get caught up on. Service was fine. I am a platinum member and so they did not charge me for parking. They also gave me an upgrade to a suite. I will opt for this room for future stays. I love the extra space and fold out sleeper sofa. The only thing that I did not care for was the cost of breakfast. I understand that 90 % of Best Westerns offer complimentary breakfast. I was ok with paying for breakfast, however paying $15 for what was put out was not acceptable. Either offer complimentary or reduce the cost. I would suggest a price point of $9.99. Other guests I met in the bar in the evening felt the same way. I will continue to make this my home when I am visiting Miami.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Don, thank you for choosing Best Western Premier Miami International Airport Hotel and Suites for your return stay in the south Florida area. There is no greater compliment than to have a return guest who chooses us over our competitors due to their previous experience. We look forward to welcoming you back soon! Sincerely, Joselyn Sanchez Sales Champion

"Pre-cruise night stay"

3
06/03/2018

We arrived at the airport and called for the shuttle- it took 30 mins, but it was rush hour. Once we got to the hotel, check in was a breeze and we booked our morning shuttle ride to the cruise port. The hotel bar was adequate with American comfort food ( no vegan food for us) but full liquor bar. The room itself had a sophisticated decor of chocolate brown, green and gold colors. There was a very comfy bed (5 pillows!), dresser with 3 large drawers, padded bench to sit on, large sofa and 2 accessory chairs, a desk with chair, a coffemaker that made 2 cups at a time- yay!, fridge, microwave and an in-room safe. The bathroom was large, good clean shower with toiletries built into the shower wall for use. Hairdryer, lotion, mouth rinse and a shower cap were also provided. There was a make-up mirror on the wall which was nice because the lighting in the bathroom was insufficient for make-up application. The next morning we showed up for our shuttle 10 mins early, only to find out that the clerk the night before put us on the wrong date, and the current shuttle left early. We had no ride to get to the cruise port! We called Uber instead, and saved money and time doing so!! All in all, this was an adequate hotel for us. We felt that the trash in the hallways and bundled trash in the stairwell as well as the hallway carpet needing to be shampooed or replaced, were the down points.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for reviewing your visit with us. We're happy you enjoyed the most aspects of your stay. However, we're sorry for the confusion regarding the shuttle reservation. Your feedback has initiated an additional training for our team as we improve. We will certainly share your comment with them to ensure such mistakes are not repeated again. We hope you will consider giving us another opportunity to serve you better. Sincerely, Joselyn Sanchez Sales Champion

"Nice and clean"

5
03/03/2018

I arrived to miami from our Cuba vacation extremely tired, we arrived to the hotel at 12pm early enough to be charged the early check in, but they didnt.. I needed to wash some clothes and they even provided all I needed.. we were given a VIP bag with tickets for the next day breakfast.. close to lots of restaurants...

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Yusimi, thank you for your wonderful review of Best Western Premier Miami International Airport Hotel & Suites. We are delighted you were so pleased with our outstanding hospitality and the convenience of our location. Thanks again for recognizing our efforts. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Joselyn Sanchez Sales Champion

"Near the Airport, decent night stay"

3
26/02/2018

I chose this hotel based on the proximity to the airport. Didn't really love the neighborhood it was in, but the staff was friendly & helpful. It definitely is a very busy hotel, seems that a lot of the airline pilots & flight attendants also stay at the hotel. Surprisingly, it was very quiet. Room was clean, hotel was clean. At the time only 1 working elevator which was hard to get depending on how busy the hotel was. I also wasn't aware of parking fee when I checked in, they did have ample parking which was nice - Can't find that in a lot of places while staying in Miami.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us. We love knowing how pleased you were with our proximity to the airport as well as the excellent service provided by our staff. That being said, we are sorry for the inconvenience you experienced with the wait time issues with our elevator. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Joselyn Sanchez, Sales Champion

"Great stay!"

5
26/02/2018

We had a very nice stay before our cruise, they are very welcoming and they have a shuttle that goes from the Airport to the Hotel and Miami Port, they charge you a fee from the Hotel to the Port but it's Worth it. The room was very nice and the bed very comfy. You've got to have a great appetite to have there breakfast otherwise if you only have toast it's can be expensive for just two toast! The restaurant for dinner is just perfect!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are happy our free shuttle from the airport delivered you to our front door for a rapid check-in and that we exceeded all expectations for a delightful pre-cruise stay! Our location near the airport and the cruise ports make us the ideal hotel for travelers such as yourself, and we hope you will join us before or after your next cruise from our beautiful port! It would be our pleasure to serve you again. Sincerely, Joselyn Sanchez Sales Champion

"Won't Stay There Again"

2
25/02/2018

This hotel definitely requires some updating and maintenance. We stayed here with two other couples and all three rooms smelt musty. When our air conditioner cut in it sounded like a tractor trailer gearing down. My brother's room had the cover fall off of his in the middle of the night and startled them. Their fridge didn't work. One out of the two elevators wasn't working and we were there for three days. There was a wait at times to catch an elevator. I was told by staff that it had been broken for quite sometime. The swimming pool is not very appealing. There was cigarette butts in there along with little twigs from the trees. Our flight arrived early so we were at the hotel around 11:30 AM and they would not let us have our room until check in time which was 3 PM so we had to sit in the lobby and wait pr we could get a room sooner if we paid $40.00 extra. I found a long hair in the bath tub hanging on the shower curtain. The overall cleanliness wasn't too bad but that did turn me off. If I ever go back to Miami again I will definitely be looking for another hotel. Was not impressed!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Gail H, Thank you for choosing to stay at our hotel and for your feedback. We were disappointed to read about the numerous issues you encountered during your stay, and we appreciate you bringing them to our attention. All feedback is taken seriously, and the appropriate departments are being notified. Please accept our apologies for failing to deliver the outstanding stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. It would be our pleasure to host you again! Sincerely, Joselyn Sanchez Sales Champion

"One Night but it was great"

5
22/02/2018

A nice hotel that I would definitely use again if I needed to stay in Miami. The breakfast was complimentary for us and was exactly what I would expect. The hotel was on the newer side with a beautiful room and bathroom. It looked like it was in good condition and was taken care of. The hotel looked like it was full of people staying before going on a cruise and there was even airplane crews in the lobby. I'm sure pilots don't stay at dump hotels so this is a good sign for me :)

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing the Best Western Premier Miami International Airport Hotel and Suites for your overnight stay. We are so delighted you and your family enjoyed our complimentary breakfast service and that you all loved your beautiful room. Thanks again for allowing us to be of service. We look forward to your next visit. Sincerely, Joselyn Sanchez Sales Champion

"Great experience"

5
17/02/2018

We missed our connecting flight. What the airline screwed up, Best Western made up for it, twofold. Our representative at Best Western was awesome. Cindy Almonte made our stay comfortable and pleasant. Her professionalism and helpful demeanor really made us at ease after a stressful ordeal at MIA Airport. The hotel is exceptionally clean and the breakfast is remarkable. We were extremely stressed and tired but this hotel made the experience more than bearable. thank you Best Western. The bed was remarkable!

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that Cindy made for a memorable experience. Please accept our special thanks for recognizing our all-star staff members, as they truly love to deliver exceptional customer service to each and every guest. We appreciate your kind review and look forward to your next stay at Best Western Premier Miami International Airport Hotel and Suites. Sincerely, Joselyn Sanchez Sales Champion

"Soup cold and nuked!!!"

3
15/02/2018

Beware of the restraurant. They served me cold soup and when informed the nuked it so it was hot and dry! They didn't apologize or offer any recompensation. They just served it to me with soggy crackers.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your feedback. We are sorry for the disappointment with our restaurant. We will address the concern promptly and will use your comments to further determine how we can make improvements. Thanks again for staying with us. Guest Relations

"STANDARD AIRPORT HOTEL"

3
15/02/2018

great hotel, close to the airport. Rooms are nice. Had no problem. Restaurant had good food but took a while. Close to most fast food places. Recepcion was full at 1000pm and only one recepcionist. Check in took a while check out was fast.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Luciano, thank you for being our guest and for sharing your review. We are happy to read you had a good stay with us liked our convenient location. However, we are sorry you experience a delay during your check-in process and have shared your feedback with our front desk team to make sure we enhance our guest experience. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Joselyn Sanchez Sales Champion

"Passing by"

5
11/02/2018

The hotel is glamorous and the service is spectacular. The receptionist Danny was very helpful and attentive to my needs. I would definitely recommend my friends and business associates to this hotel.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Jackson, thank you for choosing Best Western Premier Miami International Airport Hotel and Suites for your accommodation and for sharing your review. It is a delight to read you had a wonderful stay with us and enjoyed our warm hospitality. I will share your praises with Danny for providing an amazing service. Thanks again for recommending us to the future guest, and we look forward to welcoming you back again soon. Sincerely, Joselyn Sanchez Sales Champion

"To bad to the Price "

3
11/02/2018

Had expected something more, cant really explain What/how but to Price it should had being s better expirience. The is old and the elevator Sound like it would stop every time you used it. Some of the people in the reception did not understand us even though our english is okay. The room was clean, but the breakfast was to hispanic for my taste. I will not stay there again but its not that bad that i will tell people to stay away ??

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Tom, thank you for staying at with us and for sharing your concerns. We appreciate you taking the time to let us know we do many things well, but we also have room for improvement. Although we believe some of the instances you mentioned were isolated, we're sorry we let you down. We are always happy to get feedback from our guests as to what they like or do not like about our property, as this helps us continually evaluate and improve! We hope you will consider a return visit and let us provide you with an outstanding guest experience! Sincerely, Joselyn Sanchez Sales Champion

"Good Value"

3
06/02/2018

I recently stayed here for one night after a cruise. There were many people at the hotel either arriving from a cruise or on their way to the port. The hotel offers bag storage and free airport shuttle. The hotel is very clean and the room was surprising large, the beds were comfortable. The staff was very friendly letting us check-in 1 hour early . *Warning* The area was a concern as I did not want to get out of the Uber when we arrived. The neighborhood is quiet but not somewhere I would walk around at night.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing our hotel and for sharing your review. We are happy to read you had a pleasant post-cruise stay with us and enjoyed many aspects of our hotel and that found us to be of a good value. We appreciate your feedback and look forward to your next visit. Sincerely, Angel Troncoso General Manager

"Good for one night near the airport"

3
05/02/2018

I needed a place to stay while in transit from Amsterdam to Cancun. This hotel was 'cheapest' in terms of value for a decent place to stay. I arrived around 9pm and decided to take an uber vs waiting for the shuttle as I had been travelling for over 15 hours and just wanted to get to the hotel. (Cost was about 10 dollars) Check in was easy. I needed to pick some items up a the drug store so the hotel clerk said the 24hour CVS was about a 10-15min walk away. A couple of room notes. The carpet felt a little dirty on bare feet. Also the microwave didn't work. Since it was late, i didn't bother to call them. Only other note was there are two elevators and one was not working so it was a bit of a pain to have to wait. I tried to find the stairs that lead into the main area however I always ended up outside. (was still quicker then waiting for the elevator) Overall the place was fine, nothing amazing.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest and for sharing your review. We are happy to read you had a pleasant stay with us and our location was convenient for your needs. We have also taken the note of your observations and have shared it with our concern departments to make sure the issues you mentioned are rectified going forward. We appreciate your business and hope to see you again soon. Sincerely, Angel Troncoso General Manager

"Great Value"

5
04/02/2018

We stayed for 1 night after a cruise before heading home. The location was great for our flight home on a Monday morning, we didn't want to have to worry about rush hour traffic if we had stayed in downtown Miami. The front desk clerk was very friendly and made out check in easy. The room was modern and spacious for the 5 of us. The WIFI worked well and the kids enjoyed the indoor pool. The continental breakfast had a big selection. I would definitely stay here again and recommend it to others.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. We are thrilled to read that you were impressed with our location close to the airport, friendly associates, as well as with your well-appointed room. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, Joselyn Sanchez Sales Champion

"Mrs"

5
02/02/2018

Danny the receptionist was very helpful. He helped make my visit great. It was a wonderful stay he was very professional and gave me all the informayion i needed. The hotel was comfortable and all the staff was great.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Zhenia, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites and for recognizing Danny for providing excellent service. We are proud of him for having a passion to deliver great service to our guests. We will acknowledge and thank him personally for doing a great job. Thanks again for staying with us, and we hope to see you again the next time that you are in Miami. Sincerely, Joselyn Sanchez Sales Champion

"Pleasantly Surprised"

5
31/01/2018

This is a very nice hotel for a reasonable price in Miami. Staff were kind, professional and pleasant. The amenities were perfect from the little store, the gym, the pool. It was great to be able to park so close to the building. Location was perfect.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Our thanks for taking the time to review your stay at Best Western Premier Miami International Airport Hotel and Suites. We work hard to surprise and delight our guests and are so glad that we accomplished that goal with you. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Robert Perez General Manager

"Overnight stay before cruising out of Miami"

3
29/01/2018

We stayed overnight at the Best Western Premier Miami for one night prior to our cruise. The check in was efficient and painless, even though we checked in fairly late. The lobby was clean and well appointed. There was a small snack shop near the front desk stocked with chips and cookies and whatnot. We were given a room on the 6th floor. The room was fine. It was clean, and everything in the room worked ok. In our opinion, though, it was a little on the cold side. We turned the air off as soon as we got in the room, but it felt cold to me all night. The bed was comfortable, but the room was a little noisy. Between the road noise, and the Hall noise and the person trying to get into our room at 5:30 am, we did not have a restful nights sleep. The complimentary bathroom items were kind of cheesy. The shampoo, body wash and conditioner was in the shower in dispensers, and if you ask me, the shampoo and body wash were exactly the same thing, and the conditioner was empty. There also could have been a bigger mirror in the room itself. When we were getting ready to leave, my husband usually showers while I do my hair and make up in the room. The mirror over the desk was so small, I had to stand on my tippy toes to use it. Finally, the only other concern I had with the hotel was the elevator. One elevator was broken, and the other elevator was painfully slow. Overall, though, I would stay here again, but not if I was staying for an extended period of time.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing our hotel. Please accept our apologies for the inconveniences you experienced during your visit. We work hard to provide every guest with a comfortable room and an overall pleasant stay. We fell short of this while you were here, and will use your feedback to improve our hospitality moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Robert Perez General Manager

"Good hotel, not good service."

3
16/01/2018

Hotel is well located, rooms are big, comfortable "QUIET" and super clean, service has to be improved, seems like the ladies at the front desk are having a really hard time with management. I wanted to print out some paperwork for my cruise and printer wasn't even working, that was really disappointing coming from a hotel like this, airport shuttle can take a while, don't panic it took me almost an hour to get picked up at the airport. Overall I would recommend this hotel and will definitely give it a second chance.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Pablo, thank you for taking time to review our hotel. We're sorry that you had a negative experience with our front desk service. We assure you this is not typical of our service, and we apologize for the incident. We hope we were able to redeem ourselves with every other aspect of your stay. We appreciate your business and hope to have the opportunity to make it up to you on a future visit. Sincerely, Robert Perez General Manager

"Greatest of them all."

5
13/01/2018

Walking in to the lobby from outside I could of tell it will be a good stay. The Hotel Rooms Are AMAZING. And not to mention the Shampoo, Conditioner and Body Lotion installations on the wall inside of the shower.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. It was a pleasure to see we met all of your expectations and you and your family had an absolutely fantastic experience with your beautiful room! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Not up to standard"

2
13/01/2018

The hotel reviews were good but when we got there I could not believe It was the same hotel. The room was old and did not appear clean. The bathroom was the worst- stained and soiled tile, the shower handle was loose from the wall, the shower curtain was torn, hardly any water pressure or heat (we would have rated that shower lowered than any campground shower!). When we spoke to the front desk about it, she shrugged and said nothing. We were under the impression the breakfast was comped, but was only for 2 of our family of three. The eggs were tasteless, truly had to be fake. The food was barely warm and tasteless and our third family member was charged $15+. One night and we did have free shuttle service to and from- will try another place next time

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
We appreciate your feedback, and we are sorry we fell short of your expectations in more than one way. You should have been greeted warmly and accommodated comfortably, and we regret this did not happen for you. Please accept our apologies for failing to give you the outstanding guest experience you should have had at this time. We hope you will consider staying with us again the next time your travels bring you our way for a much better stay! Sincerely, Robert Perez General Manager

"Enjoy Your Stay"

4
10/01/2018

Overall, my family and I enjoyed our stay at the Best Western Premier Miami International Airport Hotel & Suites. Excellent service was rendered to us by a warm, friendly and helpful staff. The rooms were pleasingly clean and the decor was great. The restaurant service was awesome and the servers went out of their way to satisfy us. We will not hesitate to recommend this hotel to anyone who wishes to enjoy a good hotel experience.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Wilford, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites and for your kind review. We are delighted to read we met your expectations, and that you and your family had a great stay with us. Thanks again for recommending us to future travelers, and we look forward to welcoming you back on your next visit to this area. Sincerely, Robert Perez General Manager

"Great value close to the airport, Coral Gables & Little Havana"

5
10/01/2018

I got in very late, something like 2:30 am. The hotel is very close to the airport so the taxi ride there was inexpensive. During the day the hotel has a free airport shuttle that runs every half an hour. When I arrived, I was exhausted and a little irritable, but Nicolas was very friendly and helpful. I had a parcel waiting for me, and he was diligient in locating it for me. I also appreciate that the hotel doesn't charge extra for receiving packages like some of the stingy ones do. The prices for the convenience pantry (snacks, soda, juice, wine-but no beer!) were also reasonable and they didn't try to gouge you: something Miami is famous for! The room was nice, basic but serviceable with no problems, and the bed was comfortable. I don't think there is free parking, but I am not 100% sure. The hotel is also convenient for the famous Little Havana neighborhood,, and the suburb of Coral Gables. Adriana was friendly and helpful during checkout. The one negative, is that the Mexican-themed breakfast buffet (costs extra, was not included in my rate package) was underwhelming. The hostess was not well trained and sent me back to the front desk to ask for a voucher. the front desk sent me back and said they were supposed to charge it to my room, so the hostess didn't know what she was doing. There was only one dried out (and broken) tortilla in the food warmer, and some of the food looked like it had been out for hours. Other food hadn't been refilled. In general, i would stay here again when I don't have a car and I want to be close to the airport, but I would skip the breakfast (additional charge), as there are lots of restaurants outside in a very close radius.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Loren, thank you for evaluating your stay at the Best Western Premier Miami International Airport Hotel and Suites. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with the great value we offer and that our location was perfect for your needs. We take your feedback as a training tool to improve our services going forward. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Robert Perez General Manager

"Good"

4
07/01/2018

The gym was small and a customer extremely having difficulty with some of the equipment to get to work right also believe they need a sanitizer bottle available for self cleaning machine after use but overall was a very good place to stay

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Marlan, thank you for reviewing Best Western Premier Miami International Airport Hotel and Suites. We are happy to know that you had an overall good experience with us, and we have made a note of your concerns to ensure they do not happen again. We would love another opportunity to welcome you back for an outstanding experience on your next trip to this area. Sincerely, Robert Perez General Manager

"Friendly Helpful Staff - Perfect Staging for Cruise"

5
07/01/2018

If you are going on a cruise and want to come in a day early, this is the perfect hotel to stay at. It is ideally located between the airport and the port. They offer a free shuttle from the airport to the hotel and very cheap transportation from the hotel to the ship. They offer a great buffet breakfast. The rooms are clean and comfortable. A special shout out to front desk lady Adriana, who was patient and facilitative. A+

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay at Best Western Premier Miami International Airport Hotel and Suites. We are glad to know you were impressed with the service provided by our entire staff and our location was perfect for all your needs. Your compliments will certainly be shared with Adriana and our team members. I hope we have the pleasure of hosting you again on your next visit to this area. Sincerely, Robert Perez General Manager

"Great price and a very nice place"

5
02/01/2018

We stayed here as a one night stay on our way home from a cruise. We had stayed closer to the beach on our way in and wished we would have just stayed here. The customer service was wonderful and it was a very nice place for the price. Would recommond for sure.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Lucas, thank you for recommending Best Western Premier Miami International Airport Hotel and Suites to our future guests. It is a pleasure to know you and your family had an excellent stay with us and that you loved the service provided by our staff. We appreciate you recommending us as a great value for money and look forward to serving you all again soon. Sincerely, Robert Perez General Manager

"Quiet and conveniently located"

5
02/01/2018

This is a great place to stay if you're ever in Miami. it's very close to the airport and very conveniently located near shopping areas and highways. Some great restaurants are also just about 5 mins away on car.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Juan, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. It is a pleasure to know you had a comfortable stay with us and that you were impressed with our location conveniently close to the airport and nearby attractions. We look forward to serving you again on your next visit. Sincerely, Robert Perez General Manager

"i will be back"

5
30/12/2017

I have found a really warm people there. But I would like to thank Adriana for her thoughtful way. Not only the way she has treated me and my wife but also her manners dealing with all the staff as well. Definitely I will be back.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Luciana, thank you for the positive review and for taking the time to recognize the Best Western Premier Miami International Airport Hotel and Suites. We are so delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Your compliments will be shared with Adriana for a job well done and all of us look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Disappointing, Rude staff, Rooms were falling apart"

1
29/12/2017

We chose to stay at this hotel for one night because we wanted somewhere relatively affordable and easy to get to as we were boarding a cruise from Miami port the next day. We arrived at the hotel at 10.30pm only to be told the reservation we made on booking.com had been "cancelled" because of incorrect credit card information. This was a lie. The booking was still showing as active and the card was right and had worked on previous bookings. The staff was rude and unhelpful and said they didn't have a single room available. I showed him my current reservation on booking.com which was still showing as active. He played around on the computer for a while and then went to talk to his "manager" and then came out and said he had worked something out and we would be able to get the 2 rooms which we had originally booked. Which meant he had lied about no rooms being available. It just seemed like unnecessary hassle for hotel guests and after a long flight and arriving late we really didn't need that. The rooms were also very average and kind of falling apart. One of the rooms we entered was sweltering hot as the heater had been left on. The other room had this horrible strong industrial cleaner type smell. And we had to pay USD$167 per room per night for this whole thing.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Karishma, Thank you for letting us know about your stay. We were extremely concerned to read your comments of how you were welcomed into our hotel, and we apologize for the issues you experienced during check-in. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We apologize for this unpleasant experience and hope you will consider a second visit when your travel brings you back to this area. Sincerely, Robert Perez General Manager

"Not clean at all,"

1
28/12/2017

Really dirty, I think they trying to save the planet ! Go somewhere else ! Dusting not done, light fixtures not clean , carpet dirty , Do not pay more then 75$ a night for this hotel, I paid 275$ a night , ouch ! See pictures of my stay ,

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for providing your feedback. We are terribly sorry for the disappointment you experienced regarding the overall condition of your room. We will promptly address the situation as well as using your comments to determine how we can better serve our valued clients in the future. Thanks again for staying with us.

"Great Front Desk Staff"

4
28/12/2017

Reasonably priced. Nice room, free parking, very clean and close to the airport. Breakfast was fantastic.The front desk staff was extremely helpful with places close to eat and directions. English was not an issue.

"2nd Visit a year later"

5
28/12/2017

The property was still very nice and very convenient. Shuttle ride from the airport was a big plus. Have to pay for the shuttle ride to the cruise pier. The breakfast was good and well maintained. The staff was very helpful and freaindly.

"Family hotel"

4
27/12/2017

We originally booked for two persons and one King bed. However we finally checked in with three adults and one child. An additional double bed was easily added to the room. The hotel was very quick to make the change and provide us the extra bed and amenities.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Joan, thank you for being our guest at the Best Western Premier Miami International Airport Hotel and Suites. We are thrilled to know you and your family had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you all back soon. Sincerely, Robert Perez General Manager

"Great place"

5
26/12/2017

That was a great hotel clean, nice the shuttle guys amazing and Denise from the front desk a wonderful person made a big difference thank you guys for your hospitality defenly I'll be back to the hotel and also recommend it to my friends and family

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Jesus, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. I will be sure to share your compliments with Denise for a job well done! Thanks again for recommending us online, and we hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Ok Stay"

3
21/12/2017

We stayed at this hotel 2 nights ago. Staff was friendly, check in was easy, got two free water bottles and chips from the staff which was great. The reason Im rating it a three, bed was not too comfortable, and it was a big hassle to get the shuttle to pick us up from the airport. We waited at the door of the arrivals for a long time before they showed up, but we are not big complainers so we sucked it up. Overall, experience was great.

"Overall good place to stay before a cruise"

4
21/12/2017

I booked the hotel using Aeroplan points before a Disney Cruise. When I arrived to Miami Int. Airport, I went to the 2nd floor and called the hotel to tell them what door I was at. I missed the first bus but got on the 2nd, roadway closest to the terminal. The bus was red, black & white and says BWP on the side. We waited 35 mins. Denise was helpful in communicating with the driver on where we were. The drive was around 15 mins from the airport. We arrived to the front desk. Gabriel checked us in. He was helpful & answered all of our questions. I found all the staff here did their best to help us have a good stay. There is a small store with snacks, drinks & toiletries to purchase. We were in room 315. Had no issue with an early check in (around noon). The room was by the elevator, vending & ice machine. It wasn't too noisy as it was a Thurs night and the hotel wasn't too busy or rowdy. When we first arrived to the room the switch to the power was off. Make sure it's switched on. Room was clean & comfortable. Nothing in disrepair. The views are of the surrounding neighbourhood. Miami downtown area in the distance. Soap, shampoo, conditioner is on the shower wall. A small mouthwash, lotion beside the sink. Toilets could be better. There is a restaurant that opened at 5pm. I think it closed at 10pm, but not 100% sure on that. There was also happy hour 5-7pm?. We ordered room service from the restaurant. The menu selection had a good variety and alcohol was also available for purchase. The food was good, prompt and no issues. We had a good sleep. The bed was relatively comfortable. The AC unit was loud and on constantly. An extra blanket on hand would have been appreciated. House cleaning staff knocked on our door early to see if we were still there. We were. The buffet breakfast was a little disappointing especially since it was an additional fee of $12. The quality was poor and there were some items waiting to be filled such as eggs. My daughter ate free, which helped. I did notice the staff other than the front desk avoided eye contact and spoke predominantly Spanish. Which is fine but it would have been great to have more connection, smile, say “hi” etc as in other hotels. It just feels more inclusive or welcoming as a guest. We signed up for the cruise port shuttle at the front desk for 11am. The van to the port of Miami was $10 pp. Which was fair and about 20-25 mins away. The driver was kind and talkative. Overall for what we wanted it was a good stay for good value. I would recommend it to the right friend. I would stay here again.

"Great experience "

5
21/12/2017

I booked this hotel months in advance. We came off our cruise ship and went there from Uber. The lady who was working (I think her name was Denise) was very friendly. Since we got there at like 10am we asked if they could hold our bags for us which they did in a locked room. We then asked if they recommended anything to do which they had a book. We picked the Everglades tour. They called a private driver and he took us out there. He didn't talk to us or anything and drove a little bad but not the hotels fault. When we got back to the hotel and checked into our room we got upgraded to a suite which was awesome. Our room was very clean and was very comfortable. We had breakfast in the morning which was much better then most hotels. We used the free shuttle to the airport as well. I would use this hotel again in the future if I ever came back to Miami.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
We're thrilled that you were impressed with the quality of our service and facilities at Best Western Premier Miami International Airport Hotel and Suites! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal with you! Thank you for staying with us, and we look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Robert Perez General Manager

"Worst stay at Best Western - WOULD NOT Recommend"

1
19/12/2017

If you have the chance to pick a hotel in the Miami area for leisure - this should NOT be the one. The staff all around from check in to house keeping were not friendly and were very rude. The room wasn't cleaned by the appointment time of our arrival and upon entering the room - the room still wasn't clean. The restaurant in the hotel served terrible tasteless food and when asked how the stay was by front desk staff - they didn't care to hear it. Too expensive for what they offer. Not worth it at all.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for providing your feedback. On behalf of our entire staff please accept our apologies for the disappointments you experienced during your recent stay. Additionally, we are very sorry for the lack of guest service you received as well. This is unacceptable and will be promptly addressed. We will be using your comments to determine how we can make improvements to better provide for our future guests. Thank you again for your valuable feedback. We do hope you will choose to give us another opportunity to serve you in the future.

"BW near MIA"

4
19/12/2017

Night staff very unhelpful. Didn't explain parking fee, which I was charged for in am. Lights including alarm clock connected to master switch at entrance not near bed. Bed and pillows were lumpy. Good thing stay was only for a few hours!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dianes, thank you for letting us know about the indifference of some of our staff members. Our team receives extensive training in customer service and in their job duties, and a friendly, helpful attitude is stressed in all areas of this training. We are so sorry you had this unpleasant encounter and hope you will give us another chance to provide you with a much better experience! Sincerely, Robert Perez General Manager

"Great location"

5
14/12/2017

Nice facility but traffic around airport is hell. Was surprised at charge for parking. Cleaning staff was in hall cleaning, speaking loudly at 6 am. Very nice bathroom. Good linens. Did not get receipt for stay. Had to ask!

"A nice stay"

4
14/12/2017

Wanted to stay in a hotel that was close to the airport but at the same time didn't wanted to feel the airplanes over my head the whole time and wanted to experience a little of miami during my really short stay ( 12 hrs) without feeling trapped at the hotel. The hotel gave me both. After arriving to miami international airport i went to the shuttle area, asked one of the officers about the best western shuttle and she told me, just wait here by the sidewalk and look for their shuttle. Waited like 30 min and since no shuttle passed, decided to call the hotel and inform them about my need for a ride. Within 20 min their shuttle came and picked me up. After a 10 min ride, we arrived at the hotel and i spotted a burger king just accross the street. I was received by ms Belkis who was so kind and helpul. I needed urgently to cut my hair and she helped me locating a barber shop near the hotel. I went on and get my hair trimmed, on the way back passed by the burger king and went to sleep at the hotel. There room was of an adequate size, clean, and well kept. had everything i needed. Iron, ironing board, microwave, coffe, small refrigerator. Tv and even a set of speakers that have i phone compatibility. No plane noises during my stay, no neighbors talking loud or waking me up during my precious sleep. The only and i mean only thing that i would add to this hotel is the courtesy breakfast. When i went to the restaurant just before my departure i was informed that the room night fee does not include the breakfast. I had to choose either the breakfast buffet or the menu. The waitress was asking me if i had some coupons to which i answered no i dont, i thought the fee included breakfast already. The dollars that i saved on the shuttle on my arrival, helped me pay my breakfast the next day. Jaja. Definitely coming back when i need a place to stay close to the airport

"peaceful"

4
13/12/2017

I had a good stay here at best western. it is super calm and quit and not a busy hotel.Close to the airport and restaurants if needed.Breakfast was oke in the morning. Thanks to Gabriel for the good service at the front desk.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Leonardy, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites. We are glad to read you had a peaceful time with us and loved our location close to so many attractions. I will be surely sharing your compliments with Gabriel for a job well done. Reviews such as yours mean a lot, and we look forward to welcoming you back soon for another peaceful stay. Sincerely, Robert Perez General Manager

"AMABILITY"

4
12/12/2017

its a nice place to stay for a few days, its workers are so kind and polites, especially people who work in front desk. Adriana is very special and professional ,she all the time is helping you to make your time there nice.

00gc, Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Antonio, thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are glad to read you and your family had a pleasant time and enjoyed our friendly service. I will share your compliments with Adriana, it will make her day. On behalf of everyone here, we invite you to stay with us again the next time you visit the Miami area. Sincerely, Robert Perez General Manager

"Wonderful attention"

5
12/12/2017

I really liked the attention, the cleanliness and the service. My special thanks to Adriana in the Front Desk, she was lovely and really cared about us. Looking forward to come back in the future! Thanks to all the team which made my family holidays so special!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for the wonderful review of the Best Western Premier Miami International Airport Hotel and Suites, and most especially for complimenting our staff, Adriana. We are delighted you and your family had a wonderful stay with us and enjoyed our hospitality. We look forward to welcoming you all again whenever your travels bring you back to the Miami area. Sincerely, Robert Perez General Manager

"Excelent roon and service"

4
05/12/2017

Excellent rooms and service. the staff was very professional and polite. Very convenient location right in the middle of Miami, close to airport and highways. I will recommend to my friend and family.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Julios, thank you for the kind review of your stay at Best Western Premier Miami International Airport Hotel and Suites. We're glad our location was convenient to everything you wanted on this trip and that you were impressed with the friendly service provided by our staff. Thanks once more for recommending us, and hope to see you again on your next visit to Miami area. Sincerely, Robert Perez General Manager

"They can do much better "

1
01/12/2017

I previously gave this hotel a great rating. However this time my experience fell way short. The first room I was given smelled like mildew and had a bad air conditioner. I changed rooms. That room wasn't cleaned properly including obvious things such as trash on floor under desk. The worst part was that the staff was banging on my door while I was trying to rest, despite the do not disturb sign being hung on the door. Never again.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for providing your feedback. Please accept our apologies for the unsolicited interruption by our housekeeping staff. We will promptly address the matter with the manager of that department. We also apologize for the lack of housekeeping in both of your rooms. We will be using your feedback to determine how we can make improvements to make for a more positive experience for our future guests. We thank you for staying with us and once again thank you for your feedback.

"Great stay"

5
29/11/2017

We arrived early and were able to check in no problem, which is great. Our room was great, clean and huge. Breakfast in the morning was delicious. There was a great variety and the waffles were wonderful. We got the shuttle to the ship no problem.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Krissy, thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know that you both had a wonderful time with us, and enjoyed all aspects we offered. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Robert Perez General Manager.

"Day room "

4
29/11/2017

Used it as a day room coming off a cruise it was near miami airport and had a free shuttle bus to the airport which ran every half an hour on the hour and half past first come first on, was a good find Burger King just across the road and a Pizza Hut a little further on, nothing else around, little pool had a sit out catching the sun!! Free coffee as water in the hallway which was nice, room fine nice big tv think u had to pay for films. Only a 10 mom ride to Miami airport, I would recommended this hotel for a day room, originally cost $59 but with taxes it ended up being €66 which was fair, we had a base for the day and weren't dragging our cases around all day we could rest, the times were 10'am till 4 pm,

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Val, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for recommending us to the future guest. We are glad to know our location was perfect for your needs, and that you both had a pleasant day in our cozy room. We look forward to your next trip to Miami and hope to see you here again! Sincerely, Robert Perez General Manager

"Best hotel best attention"

5
29/11/2017

Thanks very much to all personal of the bwp Miami airport and especially Mr. Gabriel, and the hotel is very clean and beautiful, very close of the airport 100 percent recommend to visit and stay , thanks a lot

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Gionathan, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites and for recognizing Gabriel for providing excellent service. We are delighted you had a very comfortable stay in your clean and cozy room. Thanks for recommending us to future guests, and we hope to be your hotel of choice every time you visit Miami. Sincerely, Robert Perez General Manager

"Best value in Miami"

5
28/11/2017

Do not take my word . If you need a hotel in the Miami area , give them a try . I found the staff and facility outstanding in all regards . The facility is designed wonderfully and th staff is friendly , efficient and committed to providing very good service.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Rick, thanks so much for your recent stay and feedback. We were thrilled to read our staff at Best Western Premier Miami International Airport Hotel and Suites made your stay enjoyable, and that we met all of your expectations at this great price. We look forward to welcoming you back soon on your next trip to Miami. Sincerely, Robert Perez General Manager

"Will stay again"

4
27/11/2017

Friendly helpful staff,nice big room with a comfortable bed ,free airport shuttle every 30 minutes,a good breakfast buffet and free wifi....what more can one need for a pleasant overnight stay? I walked to a Chase Bank a few blocks from the hotel and the area appeared very safe and quiet.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Geebee, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. It was a pleasure to see we met all of your expectations and you had a fantastic experience. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Just a few hours' sleep before flying to the Caribbean"

4
22/11/2017

Arriving after midnight at MIA, it was convenient to have a shuttle pick me up, drop me at the hotel, get my keys along with a mini bottle of wine for a very short stay. Left the hotel at 9 am for a noon flight to Dominican. Easy check-in, decent breakfast, albeit a tad pricey. And the cherry on the cake was the shuttle back to the airport. Didn't even notice the neighborhood some say is "iffy"

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thanks for including Best Western Premier Miami International Airport Hotel and Suites in your travel plans. We are pleased to read our close proximity to the airport and complimentary shuttle service worked out so well for you. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Robert Perez General Manager

"Lack of security, room was run down and smelled bad."

1
21/11/2017

The most concerning thing about this hotel was that they apparently do not change the codes on the room keys. Two of my friends were staying together in a room. One of them woke up in the middle of the night to find a drunk guy sleeping in the bed next to her. While she always flips the deadbolt, this one time she forgot and learned the hard way to always double-check. When she called the front desk they down-played the incident and told her that that same gentleman had stayed in the room the night before. Isn't the purpose of key cards to allow for the key codes to be changed so that the rooms are more secure? The hotel did not call the police, did not change the keys for her, did not change the sheets after he got out. Their only offer? A free breakfast. They really have done nothing to address this despite repeated complaints. This could have been a disaster. Never will I ever stay there again nor will I stay at any BW because of their lack of response. Oh and the rooms were worn out and smelled musty.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Guests, I have read your review and have several questions. I would like to speak with you directly and would ask that you call me. Our guests safety is our highest priority. We take many steps to ensure this along with 24hr security cameras on-site. There are many aspects of your review that are not clear. It is concerning that one could enter a room in an intoxicated state without awakening anyone and then get in a bed to sleep and still not awaken the person sleeping. We should really get to the bottom of this and can assure you we will take all measures to ensure our guests safety. Our room keys are deactivated with each guest departure and then new cards are activated for our next guest in that room. If someone enters a room with a key card it is someone who has gained access to that guests key card. I welcome you to call me at your earliest convenience. Sincerely, Robert Perez General Manager

"A very scary experience in an unsafe place!"

1
21/11/2017

Do not stay at this hotel!!!! It isn't safe. A friend & I were staying here the night before our cruise. We woke in the middle of the night to find a stranger in the room. He had been a guest of the hotel the night before, but the staff didn't deactivate his key! This was a very scary situation that could have turned out so much worse. All we were offered for the inconvenience was free breakfast!! No mention of reimbursing the cost of the room!!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Guests, I have read your review and have several questions. I would like to speak with you directly and would ask that you call me. Our guests safety is our highest priority. We take many steps to ensure this along with 24hr security cameras on-site. There are many aspects of your review that are not clear. It is concerning that one could enter a room in an intoxicated state without awakening anyone and then get in a bed to sleep and still not awaken the person sleeping. We should really get to the bottom of this and can assure you we will take all measures to ensure our guests safety. Our room keys are deactivated with each guest departure and then new cards are activated for our next guest in that room. If someone enters a room with a key card it is someone who has gained access to that guests key card. I welcome you to call me at your earliest convenience. Sincerely, Robert Perez General Manager

"Very good overnight stay"

4
20/11/2017

Stayed here for the final night of my trip to Florida. Easy to find and plenty of parking. The room was of a very high standard and the shower was exceptional. I could have stayed in that for a week! Drove to nearby restaurants and shops, there is no bar in the hotel but they do have a coffee dock type set up. The only reason not to give this hotel full marks was the breakfast selection, it was limited and with very small portions. You won't starve, but you wouldn't jump out of bed in the morning in expectation either. Regardless, for the right price I'd definitely stay here again.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for including Best Western Premier Miami International Airport Hotel and Suites in your travel plans. We are pleased to read you enjoyed your time with us and were especially impressed by your well-appointed room. Also, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Robert Perez General Manager

"Always a great stay"

5
18/11/2017

Excellent staff, very clean and great service. Free pick up from airport is a bonus. Van shows up every 1/2 hour saving us a few dollars. Defiantly a top quality hotel .Rooms are excellent. Has happy hour in house for a cold beer.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Don, thank you for sharing your wonderful review of Best Western Premier Miami International Airport Hotel and Suites. We are pleased to read our complimentary shuttle service worked out so well for you and that you loved your comfortable room as well as our courteous associates. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, Robert Perez General Manager

"Good Hotel, but not a Premier"

3
13/11/2017

Stayed one night because close to airport and cruise terminals. The Pros: Large room, above-average furnishings, lots of closet and drawer space, good internet, very comfortable bed, friendly, welcoming staff. The Cons: Lots of things in the room did not work until service was called, clock was set to the wrong time, breakfast is NOT FREE despite the deceptive advertising of the availability of a buffet

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Aaron, thank you for sharing your review. We are happy your overall stay was a very pleasant experience -- you found your room spacious and our staff responsive to your needs. With that said, we were saddened to read our breakfast is not what you expected because it is not complimentary. We are a full-service hotel and provide a much more extensive menu with cooked-to-order items instead of the quick, continental breakfast buffet offered by other hotels. We hope our other amenities and outstanding service helped to make up for it. It was our pleasure having you as our guest, and we hope you will come back to see us again. Sincerely, Robert Perez General Manager

"Went out of their way"

5
09/11/2017

Manager Belkis Dias went out of her way to ensure I had a "premium" experience on a recent layover. I would definitely stay at the best Western Premier Miami International Airport again and would recommend to friends and colleagues!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites and for recognizing Belkis for providing excellent service. We are proud of her for having a passion to deliver great service to our guests. We will acknowledge and thank her personally for doing a great job. Thanks alot again for staying with us, and we hope to see you again the next time that you are in Miami. Sincerely, Robert Perez General Manager

"Nice, but won't stay again"

4
08/11/2017

I got an upgrade to a beautiful suite, and it was huge and clean. The two reasons I won't stay again are that they do not have a airport shuttle and they do not have a free breakfast. I thought I was getting a good price until I had to pay for a taxi and $16 for breakfast.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Robert, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites. We are glad to read you liked your well-appointed room and had a nice time with us. That being said, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We hope you will give us another chance so we can serve you much better. Sincerely, Robert Perez General Manager

"Very pleasant stay and very friendly and helpful staff"

5
07/11/2017

Very nice hotel and convenient location near the airport. Very friendly and helpful staff. Nice and clean rooms. Gabriel even made me a waffle for breakfast and brought your heart logo to life. I would definitely recommend this hotel and would stay there again.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your nice feedback about the Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know you liked our convenient location and that the attentive service provided by our associates added to your joy. Your compliments will allow me to thank Gabriel for a job well done. Your recommendation is truly appreciated, and we look forward to your next trip whenever you are back here. Sincerely, Robert Perez General Manager

"Pleasant stay at a good location with a very friendly staff"

4
05/11/2017

The hotel is located at a convenient location not far from the airport. The rooms are nice size but could be kept cleaner if house keeping would make more of an effort. The front desk staff are extremely helpful and friendly. There is a fairly good restaurant, excellent WiFi and convenient parking/

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
It was a pleasure having you as our guest at the Best Western Premier Miami International Airport Hotel and Suites. We are glad to know you were impressed with most aspects of our hotel, especially with our convenient location and the courteous staff provided by our staff. We look forward to being of your service again whenever your plan brings you our way! Sincerely, Robert Perez General Manager

"AMAZING STAY!!!!!"

5
04/11/2017

Very nice hotel near the airport. Very clean and quite as well. The staff was terrific especially Cindy, Engels, and Belkis. The restaurant was fabulous as well. We had dinner at the 4100 which is on the property and is open until 10 pm. The breakfast was also very delicious. The only problem was there was a little bit of a wait for the shuttle but other than that i would definitely recommend this hotel.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are thrilled to know our outstanding hospitality and proximity to the airport helped make your stay a memorable one. I will be sure to share your compliments with the entire team, especially with Cindy, Engels, and Belkis for a job well done. We greatly appreciate your recommendation and look forward to seeing you and your family again in the future. Sincerely, Robert Perez General Manager

"Very Nice Hotel"

4
31/10/2017

We spent 1 night here in Miami - the location is very convenient to the airport and they have shuttle service as well. Staff was very friendly and always asking if we needed any assistance. Room was very nice - seemed to have been recently remodeled. Very clean as well. I would stay here again.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Sharyl, we're thrilled that you were impressed with the quality of our service and facilities at Best Western Premier Miami International Airport Hotel and Suites! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal with you! Thank you for staying with us, and we look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Robert Perez General Manager

"Comfortable hotel"

4
29/10/2017

Nice hotel near the international airport of miami, the room is good and the bed very comfortable, very good option I would repeat again definitely , it has shuttle bus free from the airport, the breakfast was good.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Carlos, we're thrilled that you were impressed with the quality of our service and facilities at Best Western Premier Miami International Airport Hotel and Suites! We work hard to surprise and delight our guests, and we are so glad we accomplished that goal with you! Thank you for staying with us, and we look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Robert Perez General Manager

"Nice place"

5
25/10/2017

The Hotel was very nice and clean. Rooms were large and the staff was helpful and friendly. The transportation could use a little help. Great for getting you to and from the airport or the port but going to other points of interest not so good. Make sure you have other options.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Daniel, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are glad to read your well-appointed room and our outstanding hospitality met your expectations for a great stay. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Robert Perez General Manager

"Great hotel near airport"

5
24/10/2017

Great hotel located close to the airport MIA and also close to the Port of Miami - complimentary shuttle from airport as well- great Cuban restaurant located close by! Versailles - don't miss it - great staff and helpful

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Celeste, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for the wonderful feedback. We are thrilled to read you loved our proximity to the airport and that our service was up to your satisfaction. On behalf of our entire team, we invite you all again for another outstanding experience. Sincerely, Robert Perez, General Manager

"unpleasant staff"

3
23/10/2017

I waited over an hour and a half for a shuttle from the airport. When the driver finally arrived he blamed us for not waving him down. Once we checked in the lights in the room didn't work and neither did the outlets.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Stephen, thank you for your feedback. We are happy your stay with us was overall good, but we are sorry for the difficulties you had with our shuttle service and in your room. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. We hope you will give us another chance to provide you with a better visit the next time your travels bring you both back. Sincerely, Robert Perez, General Manager

"Never again!"

1
20/10/2017

Not a good start to our stay at this hotel as all our requests for information regarding the pick up schedule for the shuttle from the airport were ignored. So the first impressions were not good. But things only got worse! We arrived after a 9 hour flight and were checked in quickly. Unfortunately the room we were given was a single bedded room whereas we had booked a suite with a king and double sofa bed. We were a party of 3 adults, so the room given was plainly unacceptable. We returned to reception to be told Expedia had booked too many rooms, so the room we had booked and paid for 3 months in advance was not available and it was all Expedia's fault.. After 20 or so minutes of discussion the check in staff said the best room available was a double/double but it would need to be made up. By this time we were tired and all we wanted was a suitable room, so we agreed. 2 hours after our arrival the room still was not ready nor could they say when it would be. We checked regularly at the desk and finally they said we could have an available accessible double/double very near to reception. By then it was 3am UK time by and all we wanted was sleep, so we moved in to this room. The room was OKish apart from the fact that the a/c was leaking and the carpet was soaking wet and as we found out in the morning, the shower had no body wash in the dispenser on the wall. Given the wait for the room the night before we decided not to ask for this to be filled as we probably would have missed our next flight! We slept for only a couple of hours as there was some noise from other rooms and were never so glad to leave a hotel and return to the airport for the onward flight. A horrendous experience! The hotel claim they did their best, but if this is the case, their best was not good enough and they did not satisfy their customers needs in an appropriate businesslike manner.

00gc, Guest Relations Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you once again for your review. We would like to again apologize for the inconveniences you experienced on your recent stay with us. We understand the exhaustion that comes from the long flights and are sorry we could not accommodate your room category request. We go above and beyond to provide a comfortable and leisurely stay for our guests and am sorry this was not the case for you. Once again, we appreciate your feedback and please understand our top priority is to be as accommodating as possible to each and every guest. Guest Relations

"All you need"

5
18/10/2017

Great food, service is excelent, has airport shuttle, gym, pool, room is clean and has all the needs. Aso has business center and printer. Very complete. I stayed there for 1 night desk service very helpful, employees very nice and profesional. Gym is well equiped and functional.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing your experience at Best Western Premier Miami International Airport Hotel and Suites. We are delighted to read how much you enjoyed your spotless room and the facilities we offer. It was a pleasure knowing your overnight stay with us was enjoyable, and we hope you are already planning another trip our way. Sincerely, Robert Perez, General Manager

"Quiet and Cozy!"

5
16/10/2017

I stayed here with my girlfriend for a weekend get-away from our hectic/busy lifestyles. Mr. Angel was pretty great to us at check in. He was patient with us and even mentioned a few of the benefits available, such as the $12 breakfast buffet. (We filled ourselves quiet a bit) The room itself was pretty spacious. The beds were extra comfortable, and the room temperature was perfect. We ended up sleeping-in a bit in the morning, but a nice warm shower prepared us for a day of spoiling ourselves at Miracle Mile. All in all, a very nice mini-vacation!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Rodriguez, thank you for leaving a review and for staying with us. We are happy to read you were not only pleased with your room but you also loved the comfort of your bed and that the service received by our staff was up to your liking. Your compliments have been shared with all the staff, especially Angel for a job well done. We appreciate you had a comfortable and relaxing getaway at Best Western Premier Miami International Airport Hotel and Suites. On behalf of everyone here, we invite you again the next time you are in the area. Sincerely, Robert Perez, General Manager

"The staff was great!"

4
15/10/2017

We ended up booking this hotel when we missed our connection flight out of Miami due to mechanical and weather issues. American Airlines told us they wouldn't be giving anyone vouchers so we booked this one based on the cost and having a free shuttle. We called for the shuttle and we waited for over 45mins-1 hr. When we called the hotel after 35mins they said we missed the first one and he'll come back. There is no way we missed it because we were staring at every shuttle as they passed by and there was another guest that we found out was doing the same. On the shuttle we found out the other guest received vouchers for food and her hotel stay when she was on the same flight as us. So we checked in the hotel and walked down the street to IHOP (it was terrible..worst ihop I've ever been to) to eat then took the free shuttle back to the airport and get our vouchers. From there we ubered to K-Mart (not far from the hotel) and got some overnight things. The hotel was nice enough to cancel the hotel stay on my credit card and take the voucher instead. I was extremely happy that they went out of their way to do that since I already paid for the stay through expedia. The guy at the front desk was extremely helpful. Food at the hotel was a little pricey. We ordered guacamole and chips and received like 10 chips for the bowl. The area didn't seem to have much going for it..not many restaurants/shops/anything, but we were just here overnight for the layover. Not a bad location if you are just there for the airport since it's like 5-10 minutes away. They did have a pool that looked nice though.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Lauren, thank you for choosing the Best Western Premier Miami International Airport Hotel and Suites and sharing a fabulous review. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback like yours encourages them to keep up the good work. It's great to know you enjoyed your time with us, and we look forward to seeing you again on your next trip. Sincerely, Robert Perez General Manager

"You're better off going to a motel on the Miami Strip"

1
15/10/2017

WORST HOTEL EXPERIENCE EVER!!! If you're a person of color do not go there because they automatically judge you and give you "service" accordingly. None of the housekeeping speak English and were rude because we didn't speak Spanish. Our room had a foul odor and half of the carpet was soaking wet when we arrived and instead of complaining we decided to remedy the situation by airing out the room and buying air freshener, which we shouldn't have had to do. Then on top of that they barely came to clean or replenish our towels or tissue and when requested it seemed like we were a nusance. They don't clean the pool at all and when asked about it we were given empty promises. They force you to pay 18% gratuity for a breakfast buffet that takes forever to replenish the food with no waitressing service and then when you pay cash without giving the gratuity because you weren't serviced they charge your room by watching on the camera to see which room you went into. Some staff members were very condescending and we were forced to change our own sheets twice during our stay. The overall customer service was HORRIBLE!!! I would never go back there ever in my life I was better off staying at a motel.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Alisha, On behalf of our entire staff please accept our sincere apologies for the disappointments you experienced during your recent stay. We value each and every guest that walks through our doors regardless of race. It concerns me that you felt your were treated differently by some of our associates and I will address this matter promptly with all department managers. Additionally, I apologize for the disappointments with the service which you received from our breakfast associates. This too will be addressed and I truly appreciate you bringing to our attention. I hope you will consider another stay with us in the future where we can provide you with a much more positive experience. Kindest Regards, Robert Perez General Manager

"Great value and great location"

5
15/10/2017

Convenient access to MIA and a walking distance to the shops and restaurants of Lille Havana. Very friendly and efficient hotel staff. After our 5-day stay, my family and I left with fond memories of them.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at the Best Western Premier Miami International Airport Hotel. We are glad to know you were impressed with your our convenient location and the attentive service provided by our staff. Thanks again for recognizing our great value, and we look forward to hosting you and your family again whenever your travels bring you back here. Sincerely, Robert Perez General Manager

"Wonderful experience"

4
12/10/2017

To me it's always the staff who make an impact on how pleasant of a stay it is for me. Angel was keen to make me feel at home and welcomed. He was motivated to inform me of any questions I had. The room was clean, food was good, and the service was excellent.

"Clean and efficient but...."

3
03/10/2017

Found myself here for a night on an unplanned stopover thanks to American Airlines. I've not stayed in another Miami hotel so I've not got any comparisons but the room on the 7th floor was spacious, two doubles, clean and had ferocious AC...but it's dated and basic, no water in the room, very old furnishings etc, just felt like a hotel that had seen better days. Staff friendly and located close to Airport, but I wouldn't come back by choice, there has to be better quality than this - even if American Airlines are paying for it!!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Gary, thank you for sharing your candid comments. It's nice to know our close proximity to the airport was convenient for your needs and that you liked our courteous associates. However, we apologize for falling short of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to have one more chance so we can make a favorable impression of our hotel. Sincerely, Robert Perez General Manager

"Worst Hotel Experience of My Life"

1
02/10/2017

It's too bad that one can't leave negative stars, because if I could I would rate this hotel as a negative 10. If all you want if a halfway decent bed to sleep in and free cable TV, this is the place for you. The customer service is absolutely non-existant. If you want up charges and surcharges for everything you need, welcome to the Best Western Premier Miami International Airport. If you are not bilingual these charges will be even higher for you. Why, you ask? Because not speaking Spanish seems to be a signal that you will be taken advantage of. At dinner water was free for bilingual patrons, everyone else was charged $3 for unnecessarily fancy bottled water. We did not order the bottled water, but we're served and told that was the only water the restaurant had. House wines meant to be $4 a glass became $9 each on the bill. And every food item on the menu was $12 which was difficult to completely understand. And if you think you can get around inflated food prices by visiting a vending machine, forget it. All snacks are $2 plus tax. Did I mention that this isn't a resort hotel? The staff were regularly and incomprehensibly rude and incapable of answering basic questions. Pick anything you want to know about the city and they can't give you any useful information. But the cherry on top came when we tried to leave. The night before we scheduled transportation to the Port of Miami. We were told to schedule the shuttle with the front desk, which we did. However, they never communicated to the shuttle that we needed a ride. We waited in the lobby for 30 minutes until we were told that the shuttle wasn't coming. Initially, the manager tried to remedy the situation by calling another shuttle, but they either didn't actually call or that shuttle never showed up either. Then another 30 minutes goes by. If you're calculating that's an hour of waiting for a ride to a port that was 8 miles away. To compensate for our issues, management offered to call a cab and pay for it. Ten minutes later, she tells us she will pay $10 and we can pay $20. Because we were sick of dealing with the manager and her insanely bad attitude, we agreed. We waited another 10 minutes. Finally the cab shows up and we think our fiasco is over. Unfortunately, once we got in the cab, the driver informed us that th manager only gave him $7, and we were on the hook for at least $30. One word - unbelievable. If you like yourself, don't stay here.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your candid review. Please accept our apologies for the disappointments you experienced on your recent stay. There is no excuse for any staff member to come across rudely to any guest in our restaurant and for that we do apologize and will address this matter with our entire staff. Also, there must have been a communication break down regarding the shuttle service since we do contract our service with an outside vendor and will address the cab fare to the port. Please accept our apologies for any part of ours in not communicating with you and most of all making you feel less than a valued guest. We hope you will consider another stay where we can provide you with a more positive overall experience. Robert Perez General Manager

"A nice hotel with friendly staff and very comfortable"

4
30/09/2017

I was there for 4 nights. Rooms are wide, classy and clean. The overall atmosphere of the hotel and facilities are good for a 4 stars. Very convenient in my case as I needed to be close to the airport. I would come back in my next trip to Miami.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Ramses, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites. It was a pleasure to read you loved many aspects of your stay, especially our location close to the airport and the friendliness of our staff. We appreciate your business and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez, General Manager

"Good airport hotel - large rooms and shuttle"

4
29/09/2017

Here for one night. V large room with calfornia king bed, comfortable mattress and pillows. ,2 washbasins, blackout curtains and well insulated for sound. Breakfast sufficient. Only slight drawback- no shops or restaurants within short walking distance. I made the right choice. Would stay again if in area.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Robert, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed the comfort of your well-equipped room and that our free shuttle from the airport was to your liking. However, I am sorry our location was not ideal for your visit. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Robert Perez General Manager

"Crispy clean, great location. a little shady Neighbourhood"

5
28/09/2017

We had a double room reserved, checked in around midnight. Front desk was welcoming and check in was quick. Room was very clean, beds comfortable and linen crisp. A/C was blasting so the bed was a little damp but it took no time to warm up. In room there is a small fridge and a coffee maker. Breakfast from 0630 am to 1030 am, eggs, sausages, pancakes, coffee and tea. Location is great, took only 5 minutes to drive to the Airport.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are delighted you enjoyed our delicious breakfast offerings and that our front desk associates thoroughly impressed you with their courteous service. Thanks again for your business, and we would love to welcome you back the next time you are in the area. Sincerely, Robert Perez General Manager

"It was a nightmare for our experience"

1
25/09/2017

Before we booked this hotel we called in the hotel from Canada and talked to the front desk at least three times and asked them: do you still have shuttle bus if our flight arrived at midnight and they confirmed with us and said :our shuttle bus runs 24 hours. Thus we made the reservation and arrived at midnight on September 15, 2017. We waited for 45 to 55 minutes at the shuttle bus platform and saw so many Hilton shuttle or Regent shuttle pass by, but NO best western shuttle at all. So I called the hotel twice and no one picked up the phone. So I had to go back to the first floor with all my five huge luggage and took a taxi to the hotel. When we arrived we saw the shuttle driver was sitting on the sofa and I complained to the front desk and she said you should call in. I told her I did. She said : I am right here. So I showed her my phone record and she did not say anything anymore after she saw my phone. She saw I called twice. What is more she assigned us to a room where the bed sheet has not been changed and the laundry bag was used. The plate in the toilet is so dirty and the holder for facial tissue is horrible. I have taken all the pictures. It was a nightmare for us. I felt like I had bug on me. I did not sleep well. So I called Uber very early the next day and left ASAP. I booked the ticket through Expedia and I will try to post the pictures there.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear laura220022, What you describe in your feedback is not the type of first impression, nor lasting impression we want our guests to have of our hotel and the service we provide. We apologize for the mishap with your shuttle experience and the challenges and inconvenience you experienced. We do offer a 24-hour shuttle service as a value add for our guests. It is unfortunate your room did not have the detailed cleaning you expected, we apologize. We have shared your feedback with our team leaders and will look to identify the failures as well as make corrections to ensure this does not happen again. It would be our pleasure to have you stay with us again soon so we can provide you with a better experience and an improved lasting impression. Sincerely, Robert Perez General Manager

"Average...."

3
22/09/2017

Just before Hurricane Irma on September 7, 2017, American Airlines stuck us here for a night as they cancelled our flight due to no crew being available and they have an arrangement with this hotel to pay for 30 rooms each day regardless of whether or not they're used. The place is clean, not too bad a location, basic amenities and WiFi that works. As we arrived late and the restaurant was already closed, we bought drinks, snacks and sandwiches from their convenience store. Sad to say, the sandwiches made two of us gravely ill the next morning. By 2am two of us were puking constantly from the Italian sandwiches we had so that really put a sour end to our stay. The two of us that hand the sandwiches, that was all we had that evening and a couple sodas... so it's unlikely anything else made us sick. If using the shuttle, make sure you are downstairs 5-10 mins before the one you want as by 5:27am the 5:30am shuttle was gone so we had to wait until 6am. If you're lacking options as we were, it will be fine for a night, but I wouldn't go out of my way to stay here again.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
We were disappointed to read about the issues you encountered during your stay, and appreciate you bringing them to our attention. All feedback is taken seriously, and the appropriate departments are being notified. Please accept our apologies for failing to deliver the outstanding stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. It would be our pleasure to host you again! Sincerely, Robert Perez General Manager

"Excellent stay in Miami"

5
15/09/2017

This hotel is nice and confortable and its location is great because is close to everything! It's literally minutes away from Miami Beach or Coconut Grove were you can dine out and have fun while in Miami

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Fernando, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites. We are thrilled to read you loved our convenient location which was perfect for your needs and had a great time with us. We hope to have the pleasure of hosting you and your family again in near future. Sincerely, Robert Perez General Manager

"Awesome stay and wonderful service"

5
15/09/2017

awesome stay in the best western the room was fantastic. their inside dining lounge is fantastic as well very good food service. I'm very pleased with my stay in the hotel and the best service at the front desk from Danny and Engel very great character from both of them they were so helpful and generous. Thank you Best western and staff for my wonderful stay.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Karina, thank you for choosing to stay at Best Western Premier Miami International Airport Hotel and Suites! We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. I will be sure to share your compliments with Danny and Engel for a job well done! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Thank you Denise and Joselyn!"

5
13/09/2017

Awesome girls at front desk! Thank you Denise and Joselyn! Loved the 24 hour shuttle service. Room was excellent! Enjoyed the complimentary wine for our anniversary! Great place to rest between flights!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Moseley, thank you for choosing the Best Western Premier Miami International Airport Hotel and Suites for your anniversary. We are delighted to read you loved all the aspects of our hotel, especially our courteous Front Desk service. I will be sure to share your compliments with Denise & Joselyn. We look forward to welcoming you both back soon. Sincerely, Robert Perez General Manager

"Great service! "

5
13/09/2017

I recently stayed at the bwp for 2 nights due to damages to my home in Coral Gables because of the hurricane Irma incident. At check in the front desk lead Danny was very mind and showed great standards. The room itself was nice and the breakfast the following morning was decent as well. Denise was very nice a as well when it came to recommendations of food in the nearby area. All in all a nice hotel in a time of need. Would definitely stay again.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Angel, thank you for sharing your experience at the Best Western Premier Miami International Airport Hotel and Suites. We are delighted to read you were impressed with the service provided by Danny and that you had a comfortable time with us. We look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Best Value for the money"

5
06/09/2017

Stayed at the Best Western Miami Airport Hotel & Suites Aug 28th 2017. This is now my go to hotel hotel when I plan my next cruise - they pick you up at Miami Airport (they have a number of shuttle buses) and they also drop you off at the port of Miami for your cruise, and pick you up when you get back. The price is cheap and cheerful, rooms are large, clean, great mattresses, coffee,tea provided, and the in-house restaurant serves a decent dinner and a great breakfast. Why spend your money else where.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Gary, it is great to read you had a nice stay at the Best Western Premier Miami International Airport Hotel and Suites. We are delighted to read you and your family loved our affordable rates and all the facilities we have to offer. We look forward to your next visit soon. Sincerely, Robert Perez General Manager

"A good surprise"

4
03/09/2017

Near to the airport, we can stay there very easy and go to the airport with the free transportation each half hour! That was a good experience! A good relation between price and service! But if you want to stay near Downtown or Miami Beach it is not the best choice! Just between flights!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Maria, thank you for sharing your kind review of Best Western Premier Miami International Airport Hotel and Suites. We are pleased to read our close proximity to the airport and complimentary shuttle service worked out well for you and that you found us to be a good value. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, Robert Perez General Manager

"Don't be fooled by the look of the exterior of the hotel"

2
31/08/2017

When I booked this hotel through Expedia, the pictures provided from their site were beautify. However, upon arriving I had many disappointments. Here are some of the issues I found from the hotel. 1. Toilet is old and making very loud noise 2. Shower is not working properly 3. Carpet is dirty and sticky - had to wear shoes or flip flop in the room 4. Safe is not working - unusable 5. Elevator is old and super slow

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing about your experience at our hotel. We appreciate your comments which guide us to areas which need more attention. We apologize for the inconvenience and frustration this may have caused by the oversight when your room was serviced. We appreciate your comments and hope you will be back for a more perfect stay on your next trip to Miami. Sincerely, Robert Perez General Manager

"Excellent!"

5
30/08/2017

We were very happy about the location, the rooms were great (clean, comfortable, modern). ALL staff were very attentive. Check in and out was fast and smooth. Breakfast was delicious with lots of variety.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Christine, thank you so much for confirming to others that what a great choice Best Western Premier Miami International Airport Hotel and Suites is! We are delighted to know you and your family thoroughly enjoyed the time with us and that our outstanding hospitality and convenient location made it even more memorable. We appreciate you highlighting the key features of our property and hope to be your first choice every time you all visit our area. Sincerely, Robert Perez General Manager

"Friendly.!!!"

5
29/08/2017

This is a nice place to stay..Good location and easy to access via public transportation ..clean and comfortable room. Staff friendly and helpful . Front desk personnel greeted us with a smile and very professional..I recommend to everyone that's coming to Miami.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
It was our pleasure hosting you at Best Western Premier Miami International Airport Hotel and Suites. We are pleased to read our location was convenient for your needs and that our associates, especially front desk team met and exceeded your expectations. We thoroughly appreciate your recommendation and look forward to having you and your family as our guests again in the near future. Sincerely, Robert Perez General Manager

"How is it "Premier"?"

3
28/08/2017

I've rated this hotel "Average" because "Very Good" isn't quite appropriate. Overall, I can't really understand how Best Western thinks of this hotel as "Premier." It's mostly clean, but I expect that. The rooms are fairly spacious and include a refrigerator, microwave, and coffee maker...good, but not unusual. The bed is comfortable but nothing to rave about. Upkeep of the property cosmetically seems to have been lacking for a while. 4/5th of the front desk staff were pleasant and accommodating while 1/5th should reconsider working in the hospitality industry. And, somehow the housekeeping staff finds it ok to lounge around (yes, lounging) near the elevator holding a personal conversation on their cell phones with their carts right there...needing to be moved so we could get off. All said, comfortable enough but nothing draws me back to this hotel. Premier? Nope.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Ben, thank you for your candid review. It's good to know our service and facilities were to your satisfaction and that you had an overall pleasant time with us. That being said, we welcome the suggestions from our guests as it helps us to get better going ahead. We hope you will make us your home again so we can deliver you a flawless experience. Sincerely, Robert Perez General Manager

"Stay away from the restaurant"

3
28/08/2017

My friends and I were going on a cruise leaving from Miami so needed a hotel for the night, since we flew down a day early. The front desk was super nice and very accommodating, especially Jacqueline, but I can't say the same for the restaurant staff. We got to the bar at 6:50pm and were told that we cold not partake in happy hour, even though we still had 10min until it was over. We then ordered dinner and one of my friends ordered a burger medium. When the burger came it was RAW!!, We called the waiter over and he insisted that was the way my friend asked for it, and began to argue with us over it. He finally took the burger back to be remade, still with no apology. After waiting about 20min for it to be remade, my friend had lost her appetite and we asked to just cancel it, since we had a feeling it wasn't even being cooked. It then came out about 10min later with the bill & we were in no mood to keep arguing so we took the burger to go...and yes they made us pay for it. In the morning we had breakfast dowstairs as well, just looking for a quick bite before heading to the cruise. We were not greeted with a hello or smile but instead immediately asked if we had a voucher, and if not we had to pay for breakfast. We were then seated and after finishing our meal we sat for about 20min waiting for someone to come over so we could ask for the check. Since no one even glanced at us my friend walked up to a server to ask for check, and was given an attitude as if we were bother her by wanting our check. We put the money and began to leave when we were shouted at about not paying the bill. I proceeded to tell the server to look inside the check book and we headed to our room to get our stuff. When checking out, I explained everything to Jacqueline, who apologized profusely, even though the front desk is separate from the restaurant staff. She gave us a discount on both meals and again apologized for all the issues. Obviously the front desk manager knows how to train his staff in customer service, & being a manager in a customer service industry myself, my staff would be fired if they ever treated someone the way we got treated.

"GOOD HOTEL"

4
24/08/2017

This is small hotel with very good Customer Service. Friendly. All was in order, clean, good location. It has a small pool which you can use to refresh from the hot sun of Miami. Parking Lot is paid daily.

"Very accomodating"

4
23/08/2017

After a 24hr lay over in Miami by AA on our way to Bahamas, the staff here were very helpful. They apologised on behalf on American Airlines - even though it wasn't even their fault! - and even upgraded us to a suite with a bottle of wine when they discovered it was our engagement. So friendly! Efficient airport transfer service leaving every 15 mins or so. Restaurant food not of the highest quality, but filling. Area not great, but ideal for airport stay. Again, cannot commend attitude of staff enough, very impressed.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Aimee, we're thrilled that you were impressed with the quality of our service and facilities at Best Western Premier Miami International Airport Hotel and Suites! Our staff works hard to surprise and delight our guests, and we are so glad we accomplished that goal with you. Thank you for staying with us, and we look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Robert Perez General Manager

"Superior Rooms"

4
23/08/2017

I overnighted at this Best Western Hotel close to MIA on my way home following a hectic business trip. Getting the shuttle from the airport was very easy, the check-in experience was faultless and the room was exceptional. Great amenities including the mandatory tea/coffee station. This was business luxury that was far better than the hotels I stayed in on that trip. The only negative was that I couldn't use the laundry facilities because there was no soap available for purchase - they ran out. Apart from that this may be one of the best options for travelers going through MIA. I will certainly stay at this Best Western again!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for your stay at Best Western Premier Miami International Airport Hotel and Suites and for such a great review. We are glad that you loved our comfortable beds, and clean, well-appointed rooms. It is our goal to provide an excellent stay, and we know this starts with a great night's sleep. We look forward to welcoming you back for another outstanding experience in the future. Sincerely, Robert Perez General Manager

"Bestwestern Stay"

4
20/08/2017

We call the hotel for shuttle pick up and shuttle arrived on time. Driver was courteous. Front desk staff checked us in very quickly. Hotel was clean the fridge and the safe did not work. we were in and out so. was not a problem. the micro wave work. the hot water was good.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting a nice review. We are pleased to read that you liked our welcoming associates and attentive shuttle service. We hope to have the pleasure of hosting you again in near future. Sincerely, Robert Perez General Manager

"Khaled Qawasmi"

5
18/08/2017

The best stay in a hotel, I've been in Europe and different places in the USA but my stay in this Hotel was Exceptional, the first time was in February 2017, because of the high level of customer service the staff have and the good treatment I received with my family I simply can not explain how nice was my stay, the staff made us feel like we are home. I usually book my my flights as a package includes hotel and flight, but this time I booked the hotel buy calling it directly and made my reservation from August 6 to August 19th, 2017. Miss Joselyn Sanchez booked my stay at the hotel and I can not describe the kindness and high level of customer service that she has. She is a real asset to this hotel, her level of services are exceptional. I usually come to Miami twice or more as needed every year, this my second stay and I intend to to stay at this very hotel each time I come. I'll do my best to reach out for Miss Joselyn Sanchez each time I call or I come. She is really very nice and knows exactly how to assist all clients who come to this hotel" Best Western Premier MIA Hotel. At the end I would like to extend my appreciation to Miss Joselyn and all the staff who work at this hotel because of quality of service we received, my family and I. And my last word to the management of the hotel, hold on tight to all your staff because they really are the best. Thank you. Not to forget Denise , Belkis, Danny, Cindy, Shiryi, and Gabriel. Denise also is exceptional and special . Khaled Qawasmi.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Khaled, thank you for choosing to stay at Best Western Premier Miami International Airport Hotel and Suites once again. We are thrilled to know you had an amazing time here and were impressed with the service provided by courteous associates. Your compliments will be shared with all the people mentioned in your review. It was a pleasure hosting you and your family, and we look forward to your return visit soon. Sincerely, Robert Perez General Manager

"Father "

5
15/08/2017

We travel everywhere,and this is the best hotel so far. Best service at front desk,good restaurant,nice swimming pool,and best location.. Beautiful rooms and good service. We all love it And we are coming back

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know you enjoyed the convenience of our location and that our service, as well as facilities, were up to your satisfaction. I will be sure to share your compliments with my entire team for a job well done! We appreciate your business and look forward to welcoming you back soon! Sincerely, Robert Perez General Manager

"Ok"

3
13/08/2017

Only one slowly functioning elevator. Staff was not very friendly. Overpriced food. Great bathroom and comfortable bed. Shuttle service did not have room for all of our bags but they kindly had the other shuttle leave for us

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at our hotel. We are glad you and your family had an overall pleasant time with us and that you liked the comfort our beds provide. However, please accept our apologies for the inconvenience you had while here. We work hard to provide every guest with a comfortable visit, but we fell short of this while you were here. We hope we will have another chance to show you all our hospitality in the near future. Sincerely, Robert Perez General Manager

"Very Clean, fast,friendly and efficiant staff"

5
10/08/2017

We checked in August 8th for two days. Our first room we checked into the a/c was not working. We notified the front desk and they had someone up there in minutes. He couldn't fix the issue, so they put us in another room right away. The beds and pillows were super clean and comfortable. The room was very clean and looked exactly as pictured ( that can be a rarity and much appreciated when traveling to a new city) Also the staff were very accommodating and friendly. Overall I give them A 5 star rating and would book at a Best Western Premier again. The parking is $12.00 a day but once you get to Miami you will understand why and is a steal compared to other local hotels and venues.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are glad to know you enjoyed your time with us and that our outstanding hospitality and your well-appointed room left you with a great impression. Thanks once more for allowing us to be of service, and we look forward to welcoming you and your family back in the future. Sincerely, Robert Perez General Manager

"stay for one night only"

3
10/08/2017

stayed for one night only due to delayed flight. Expecting breakfast is included like any other Best Western but it is not. We were given a handicapped room instead of a standard 2 beds room due to hotel already booked. Did not like the shower water flooding the main bathroom floor because it did not have a tub.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay at our hotel. We work hard to provide every guest with a comfortable visit and a most pleasant overall experience. We fell short of this while you were here and regret the inconvenience it caused. I have shared your concerns with the concerned team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, Robert Perez General Manager

"Rewards promotion"

3
09/08/2017

Employees need more training in the rewards program that is being offered. Receptionist informed me that I could not use my rewards card for my stay. I had to wait until another receptionist came in the next day, so she could take care of the bill using my reward card. I got the impression that she did not want me to use my rewards at that hotel. Very displeased on how she treated me, reference the rewards.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Daphne, thank you for sharing about your experience at our hotel. We are sorry for the issue you had with one of our associates, but we are glad the rest of our team made up for the inconvenience. We are passionate about providing excellent service, and we take all feedback - good or bad - and use it to improve our services. We appreciate your loyalty towards our brand and hope you will come back to see us again. Sincerely, Robert Perez General Manager

"Horrible experience, dirty hotel, bad shuttle service."

1
07/08/2017

Dont promote your hotel as premier establishmente, to be more exact and honest you should indicated and confirm your propertay as a dirty dive, where is service is lacking. The shuttle service, is anything but service, I waited at the aiport for aproximately 45 mintutes and then had to conted with and uncorteous and mal content driver. AVOID THIS HOTEL.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear sergiofF1133HW, thank you for letting us know about your stay. We are very sorry for the poor shuttle service and we apologize that you were treated poorly by an associate. Our staff genuinely cares about providing an enjoyable experience to all of our guests, so this incident is not a reflection of our usual service standards. We apologize for this unpleasant experience and hope you will consider a second visit when your travel brings you back to this area. Sincerely, Robert Perez General Manager

"An ok experience"

2
02/08/2017

Me and my husband stayed at this best western over night before leaving on our cruise. This was our first best western experience and I felt like it could've been better. Check in was a breeze and the staff was very friendly. Our room was very big and clean. Upon entering the room was extremely warm because the air conditioner no longer worked. They had someone come and fix the pronlem rather quickly. We planned on using this stay to relax in the pool but their pool was filthy. It had bird poo floating on the top of the water. We asked if they could clean it but they told us they didn't hire a cleaner for that day which was disappointing. The restaurant located in the hotel is the worst upset of all. My advice would be not too eat there. We had dinner there which was mediocre at best. They didn't hire a bartender that day so no mixed drinks even though their sign had a two for one mixed drink special. The restaurant workers sat around talking and weren't helpful at all. Due to me signing up to be a best western rewards member they gave me two free breakfast coupons so we figured we give them another shot. The breakfast was the worst I've ever had. It was just sad that people actually pay for it. All in all the hotel isn't horrible but it could be alot better if care was put into it.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear S4896, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Robert Perez General Manager

"Great stay w/ a friendly staff"

4
31/07/2017

Stayed in a two queen room, the room was was nice and for being a busy night it was nice and quiet. The beds were very comfortable. My two issues were having to pay $12 for parking, I say no reason why we had to pay and I don't recall reading about it when I made the reservation. Also they AC didn't put as much cold air is I would have liked, however that is just a personal preference. The staff was super friendly.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. We are delighted to read you were impressed with your well-appointed room and the outstanding service provided by our staff. However, I apologize for being unable to offer complimentary parking at this time. We are located in the middle of a major metropolitan area where parking is at a premium. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Poor customer service and they charge for parking while you stay but a nice room with amenities!"

3
25/07/2017

This hotel is located close to Calle Ocho. It was a nice looking hotel but I was upset to find out I had to pay a daily fee for a permit to be allowed to park in THEIR own parking lot! When we checked in we were not told about the happy hour at the bar or anything about breakfast. On a positive note, they had free Wi-Fi. The rooms are lovely and the beds are comfortable but housekeeping and floor was noisy. I like that they have shampoo and conditioner dispensers in the showers. There was also a dispenser for body wash but ours was empty when we checked in and throughout the whole stay. We only had the room serviced once and I though it was caddy that housekeeping left us an empty envelope requesting a housekeeping tip! We also witnessed a guest requesting the Wi-Fi password as the desk attendant went to step into the elevator with us and she completely ignored him, rolled her eyes, and mumbled "every freaking time" under her breath as she allowed the elevator door close. I was appalled! I was unimpressed with the customer service here and parking fees!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit. However, I am sorry that you experienced a negative impression with one of our front desk associates. I assure you this is not typical of our service, and I apologize for this. I will share your concerns with my front desk team so that this type of issues are not repeated. We appreciate your comments which will help us improve our service skills. We hope we will have another chance to show you our hospitality in near future. Sincerely, Robert Perez General Manager

"Very Bad."

1
22/07/2017

My flight was canceled so I got on Expedia to find a hotel room I have been traveling all day and was very tired I accidentally booked the hotel for the next night and I meant it to be for the same night that I missed my flight I took a cab went to the hotel and they told me you booked it the wrong night you will need to go through Expedia we can't help you with anything. This hotel is in a very bad part of Miami they were very rude it was late at night and the hotel looked very dirty there is a security guard standing there and he was talking very friendly to the clerks they were laughing and speaking in another language and then they asked me to leave the hotel while I'm desperately trying to find a room somewhere. Expedia tried to help me get my refund back but the hotel denied it for absolutely no reason. This hotel should be shut down and those two clerks should be fired. I have never been so disappointed in any place in my life absolutely no customer service whatsoever. They told me there was no room for me that night which probably ended up to be a good thing because it certainly is not a safe hotel. It was an honest mistake and I should've been able to get my money back but the hotel refused. No one should stay there think twice before you book a room there.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Joyce, Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for not explaining to you properly the procedure to get your money back from EXPEDIA. Please contact Expedia directly and we will be happy to confirm that you did not stayed in the hotel due to our availability. Sincerely, Robert Perez General Manager

"Great stay"

5
20/07/2017

Nice stay, clean and comfortable room, located near the airport. The staff is friendly and Also they have Free wifi, there is a coffee machine in the room and also in the recepción. Good place for a quick trip.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Olga, thank you for the wonderful feedback regarding your experience at the Best Western Premier Miami International Airport Hotel and Suites. We are so happy to know you loved every aspect of your stay with us and appreciate you sharing your thoughts online. We enjoyed hosting you and look forward to seeing you again. Sincerely, Robert Perez General Manager

"Good place to stay nearairport /cruise terminal"

4
20/07/2017

Nice clean place/rooms. Very nice staff. A few issues with the restaurant and how staff manage it. They don't let customers know up front that breakfast is not included, not even a continental breakfast (although you can get coffee and water). This caused a lot of confusion for the 9 people in my party. As well as charging the wrong rooms for the ones who actually ate what they thought was a free breakfast.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing a nice review of Best Western Premier Miami International Airport Hotel and Suites! It's great to know you were pleased with our well-kept property and were satisfied with your stay. Also, we have followed up with our team to make sure we don't disappoint you in the future. We hope to see you again whenever your travels bring you back here. Sincerely, Robert Perez General Manager

"Great stay"

5
19/07/2017

Had a great time in Florida getting to this hotel was great nice room was very comfortable staff was friendly restaurant had great food I would book another great western hotel again when I go back to florida

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing the terrific review of Best Western Premier Miami International Airport Hotel. We are thrilled to read you loved the service provided by our courteous associates and enjoyed the food as well as had a great time at our on-site restaurant Sabores by Chef James. We value you being our guest and look forward to your return visit soon. Sincerely, Robert Perez General Manager

"I recommend."

5
19/07/2017

The service was excellent as well as the conditions of the rooms (toilet, television, bed, shower, etc.). I have to remark here that the bed was pretty comfortable. I really had a good time at this hotel.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest and sharing your experience. We are delighted to know you loved your well-appointed room and were able to have a peaceful night's sleep. All of us at Best Western Premier Miami International Airport Hotel look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Good option for a stopover."

4
18/07/2017

Good option for a stopover. Located near the airport in a quiet residential area. Shuttle buses to/from the airport is offered every 30 min. 24 h open gym (only one treadmill though.. the rest are bicycles). Very friendly staff. Coffee machine in the room and coffee is also offered for free in the reception area.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay at Best Western Premier Miami International Airport Hotel. We are glad to read you loved the convenience of our location and were impressed with the service provided by our courteous associates. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Robert Perez General Manager

"Comfortable, clean and quiet!"

4
13/07/2017

After a week at a resort in the Keys, we stayed here for a night before flying home. We actually were surprised at the comfortable high quality room we had which was even nicer than the resort we had stayed at! We wish our resort was as high quality! We had a problem when we first arrived because the shuttle bus blocked the entrance and when we complained the staff member comped our parking right away which was nice. We all got a really good night's sleep before having to head out super early for our flight. Would definitely recommend a stay here.

"Great Hotel"

5
13/07/2017

Close to airport and stadium. Burger King across street. Have free airport shuttle ever 30 minutes 24 hours a day. Staff at front desk very friendly and helpful. Free wi-fi. Parking is $12.00 a night but very well lite at night.

"Needs more care"

3
11/07/2017

Small rooms and the Edges need clean better, we needed to change the room , because it was smelling pretty bad the carpet! Good breakfast and staff! The price is close to the others good hotels. I don't come back

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Joksan, thank you for choosing to stay with us. We are happy that you liked our attentive associates and breakfast offerings. However, I apologize for the inconvenience caused by the oversight when your room was serviced. We appreciate your comments and sincerely hope you will be back for a perfect stay on your next trip to our city. Sincerely, Robert Perez General Manager

"AMAZING CUSTOMER SERVICE!!!!"

4
10/07/2017

Thanks you American Airlines i was placed at this hotel for a cancelled flight. Area wasnt to wonderful nothing really around area to eat beside fast food. The front desk staff including Cindy and Belkis were WONDERFUL!!!! Very helpful staff and kind. The rooms are pretty big and clean as well. Breakfast wasnt what i planned to be, food was cold and service was slow. Other than the breakfast everything was wonderful.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. It is good to read you liked your spacious room and that you were impressed with the service provided by Cindy and Belkis. I will surely share your kind words with them. However, we are sorry for not being able to impress you with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, Robert Perez General Manager

"Perfect stay"

4
10/07/2017

I use it to spend 1 night between my arrival from Venezuela and my final destination Orlando. Confortable beds, perfect ubication, appropiate transportation and wonderful breakfast included. I recomended it. I will choose it again

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Astrid, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. We are pleased to read you had a good night's sleep here and that our location was to your liking. We appreciate you recommending us online and look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Another day in Paradaise"

4
06/07/2017

My stay was during the first week of July with friends in Miami at Best Western Inn and Suites the check in was fast and the rooms were great ! Very clean and the room decor is nice I stayed in room 727 and it's beautiful !

"Worst hotel ever. "

1
29/06/2017

I lost my flight so AA booked me this hotel for two nights. Shuttle bus people where amazing the rest should find another job! The hotel is old, awful service specially from Cindy from the counter who was supposed to write down a two nights stay since our air flight was until late the next day, and the restaurant service slow and terrible, the food was ok but expensive. Long story short they didn't look at the booking and thought I was a very late check out... So they decided to pick up our stuff and take it out of room!!!! Yes!!! Can you imagine going up to your room and seeing it emptied!!! No words to explain this! Awefull!!!! And the manager hid himself, the counter people where the one who helped me finding my things!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Blanca A, Thank you for your feedback. We are truly disappointed to read your comments and would like to offer our sincere apologies. Our team cares about providing an enjoyable stay to all our guests so what you described does not reflect our usual standards and will be shared with our team to see what may have transpired. We truly apologize for any inconvenience caused and hope you will consider a second visit when your travel brings you back to this area so we can have the opportunity to make it up to you. Sincerely, Robert Perez General Manager

"Great Room & Location"

5
26/06/2017

This hotel was really conveniently located. We were only in Miami for the night after a 7 day cruise. Went to the beach after the cruise lines dumps you off at 8 am. Headed to the hotel at the end of the day. This hotel was really conveniently located to both the airport and to coconut grove. (great place to go out for drinks, eats, ect. Our ride to the airport took less than 10 mins. The room was very spacious, clean and comfortable. Highly recommend if you are looking for a one or two night stay and need to be near the airport. Very reasonably priced. Got an air and stay package through expedia.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Todd, thank you for your excellent review of our hotel. We are so glad your stay with us proved to be a memorable end to a wonderful vacation. We host many post cruise travelers, and they love how conveniently located we are. Thanks for sharing your experience with future travelers and for recommending us. We hope you will choose the Best Western Premier Miami International Airport Hotel the next time you take to the high seas. Sincerely, Robert Perez General Manager

"Friendly staff and amazing rooms !!"

5
25/06/2017

Stayed in Miami due to a delayed American Airlines flight. The hotel was located close to the airport. Check in receptionist was very helpful and courteous-she also explained about the artificial orchids at the reception with a smile. Rooms were spacious. Bath quality was at par with a 7 star hotel. Bed was comfortable and made you sleep like a baby. Overall our short stay at best western premier was awesome.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Jazzzy, on behalf of our entire team at Best Western Premier Miami International Airport Hotel and Suites, I thank you for the excellent rating! We are happy you had a great stay with us, and we appreciate you taking the time to let us know how much you enjoyed our hotel and staff. Thanks again for giving us an opportunity to serve you, and we look forward to having you back the next time you are in the Miami area. Sincerely, Robert Perez General Manager

"Amazing customer service!"

5
19/06/2017

Belkis was fantastic on the Check in. She was nice and kind. The room was beautiful - clean and spacious. Nice bed, nice view. We experienced a world of comfort, tranquility and luxury. Friendly staff, warm and efficient service with attention to detail.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
We are delighted to know you had an excellent stay at Best Western Premier Miami International Airport Hotel and Suites. It was a pleasure to read about the excellent service you received from Belkis, and I will surely share your praises with her. We appreciate your wonderful feedback and look forward to your return visit. Sincerely, Robert Perez General Manager

"Take care of your property"

1
15/06/2017

Due to a flight cancellation by American Airlines, I was assigned a room at this hotel. The accommodations were ok. However, upon checking out the next morning I inadvertently left some electronic equipment on the night stand. I called the hotel from the airport and was told I would need to sign a number of documents to get my property returned - I completed the paperwork. The equipment never showed up at my home. I was told that no equipment was found. There is only one possible answer to this issue, BWP has a thief in their employ. How could I possibly give a better rating to an establishment that suffers such a problem? Do not stay here. Other hotels will gladly, same day, forward any property left behind. Oh, I almost forgot - if you want the shuttle from the airport, be prepared to wait an hour or more. Their explanation "we are terribly busy."

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
The security of our guests is of utmost importance, and it is extremely concerning for us to read your comments about potential theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we do everything in our capacity to investigate these matters and the hotel will mail items at the guest's request. With that being said, the hotel did not find any items left behind, but please feel free to contact me directly. Thanks again. Sincerely, Robert Perez General Manager

"Rude staff"

1
14/06/2017

The staff here is overall rude! They treat you as if you aren't a paying customer! I just recently stayed here and I was very dissatisfied with how I was checked in and how I was unpleasantly waken up way before check out by housekeeping for no reason at all. I don't understand why they don't wait until after check out to go banging on the door like the damn police. It's ridiculous! I had been out the night before with friends drinking so you all know what kind of night & morning I was having, the extra few hours of sleep would've been nice had housekeeping would've been a little more considerate. Didn't bother to tell the front desk, with the attitude and disinterest from check in I figured it would be ignored and not taken seriously, so yeah... if you like to wake up early and feel like you're unworthy to be a paying customer and love attitudes & rudeness? By all means, stay here :)

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear betsyh327, Thank you for letting us know about your stay. I am extremely concerned to read your comments, and I apologize that you were treated poorly by an associate. Our staff genuinely care about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. I apologize for this unpleasant experience and hope you will consider a second visit when your travel brings you back to this area. Sincerely, Robert Perez General Manager

"Delay flight "

3
13/06/2017

Because was very bed weather my flight was canceled from Miami to Nassau so the flight company gave me a voucher for one night on best western omg. I had no idea about the hotel. People very friendly but the room smell bed and the breakfast was poor. Never again sorry but I give the 3 stars only because the staff very nice and always try to help.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to post a review. Although you were pleased with the service provided by our staff, we are sorry we didn't live up to our typical standards which led to a less than perfect stay. I have shared your concerns with the respective departments in an effort to improve our facilities and service moving forward. We hope to have another opportunity to serve you better. Sincerely, Robert Perez General Manager

"Great Hotel Great Location"

5
09/06/2017

Mrs. Gladys is the Best, She Goes Beyond to Offer Great Hospitality. The Hotel is in a great location and the rooms are fantastic.. I will be returning here for Future Stays! I Love Miami And All it Has To Offer!!!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Ali, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. We are so pleased to read that you loved your room, our ideal location and the service provided by Gladys. I will be sure to share your kind words with her for a job well done. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Could not find reservation"

4
05/06/2017

We made our reservation via Trip Advisor, with Getaroom. However, upon arrival, the hotel could not locate the reservation. We had a copy of the reservation, which stated it was fully paid. Although the hotel was fully booked, they found us a room after a 45 minute wait. All worked out in the end, but it was inconvenient after a day of travel. The hotel is clean, and convenient. We stayed here again 2 weeks later.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for making Best Western Premier Miami International Airport Hotel and Suites a part of your travel plans. We are happy to know you enjoyed your stay and that you were satisfied with all our offerings. That being said, I am sorry for the inconvenience you had at the time of check-in with your reservation, but I am also pleased that we were able to resolve it to your satisfaction. It was good to have you here, and we look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Van service from Airport is VERY poor"

3
05/06/2017

While this hotel is very clean, and a good value, the staff is uncaring and the Van service late at night, just does not happen. I wouldn't depend on them to pick you up from the airport. Plan on paying $20 for a cab.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Robert, thank you for sharing your review. We are pleased to know your overall stay was good, but I am sorry for the inconvenience you experienced with our shuttle service. I have shared your concerns with them to ensure no future guest experiences the same. We hope to have another opportunity to make your next visit perfect in ever aspect. Sincerely, Robert Perez General Manager

"Convenient Location"

5
31/05/2017

Belkis at the front desk was very accommodating and pleasant. I was a little disappointed that I had to pay for parking and breakfast when I'm use to having complimentary breakfast staying at other best western locations. My had maintenance check my ac because it wasn't cool in the room. Other than that My stay was nice and I would recommend to others.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dena, thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. We are pleased to read you enjoyed your overall time with us and liked the service delivered by our associate Belkis. We appreciate your valuable feedback and hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Great place to stay."

5
23/05/2017

The Best Western Premiere is an excellent place to stay, if you are going to Miami. It has a warm friendly staff and excellent amenities. It is close to many of the important sites in and around Miami and is located in a safe friendly location.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Wow - Abel, many thanks for the awesome feedback. We are delighted to know our location was ideal for your trip and that you were impressed with our top-notch service and amenities. It was a pleasure hosting you at Best Western Premier Miami International Airport Hotel and Suites, and we look forward to welcoming you again soon. Sincerely, Robert Perez General Manager

"Didn't meet my expectations"

3
22/05/2017

No soap in the room, A/c did not work properly. After reporting again, someone finally checked the soap dispenser. I was appalled that a Premier Hotel would offer the cheap looking soap dispensers instead of the upgraded bath amenities. No addtional soap (except the small facial/hand soap).. while in the shower I discovered that the soap dispensing unit is not working. I used my wife's body gel. After reporting, they still didn't fix it. After repeatedly complaining about it, it was fixed finally. Breakfast attendant never acknowledged our presence, she simply collected the breakfast coupon (we had to pay for breakfast)... The rooms didn't offer any make up remover wipes or any extra touches. A disappointment

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Victor P, I appreciate your feedback, and I am sorry we fell short of your expectations in more than one way. Please accept my apologies for failing to give you the outstanding guest experience you should have had at this time. We hope you will consider staying with us again the next time your travels bring you our way for a much better stay! Sincerely, Robert Perez General Manager

"Miami visit"

5
22/05/2017

We have stayed in this hotel before. It is a great value and a very comfortable hotel. The staff is excellent. The parking is convenient. The location of the hotel is convenient. It is very quiet. I would chose to stay there again without question.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. It is good to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. We appreciate your business and look forward to seeing you again soon! Sincerely, Robert Perez General Manager

"poor customer service"

2
19/05/2017

Was told breakfast buffet would open at 6am. Wasn't even set up at 6:15. Only leftover cold coffee from previous night. No one even said sorry. Had to catch the 6:30 am shuttle to airport so requested refund for breakfast and ate at the airport.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us. I am sorry we fell short of providing you with excellent service. Our goal is to provide consistently great service to all of our guests, so I apologize for failing in our efforts during your stay. I hope you will stay with us on your next trip to our area and give us another chance to demonstrate the hospitality that we normally provide. Sincerely, Robert Perez General Manager

"Recovery"

5
19/05/2017

The date is May 5, 2017. I arrive in Miami, a desperate need for a vacation. Six months ago, I had a stroke, and spent a month in Hackensack Hospital. Quite honestly, I thought I was going to die. Nevertheless, God has another plan for me. Spending some quiet time in Miami was my way of saying goodbye to those I love. There is no guarantee that I will not have another stroke. Still, my desire to live is strong, and as a writer, I intend on completing my next poetry book. When the helicopter transported me to the hospital, I intuitively knew that I had a purpose. Coming to the Best Western Premier was destiny. On my vacation, I went to Coral Gables, and the Frost Science Museum. More important, I went to the Biltmore Hotel, and read about it's historical significance. This trip was memorable, and the staff was great. I had a particular liking to Michael, who helped me download the Uber app. This little improvement to my life...opened the door to discovery... thanks LorraineGibney

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know our location close to various attractions of the city was perfect for your needs and that you were impressed with the service provided by our staff. I will be sure to share your compliments with Michael for a job well done. We appreciate your business and look forward to welcoming you back soon! Sincerely, Robert Perez General Manager

"Good stay"

4
17/05/2017

The stay overall was good just wish that the staff at check in and check out were a bit more friendly. Also, the lamps next the beds should have some type outlet to charge your phone. Everything else was great.

"Clean and comfortable "

5
17/05/2017

We stayed here for 2 nights and the room we had was large and very comfortable and clean. Staff at the hotel were friendly and helpful. We would definitely stay here again. They also offer a free airport shuttle service which was great.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel. It's great to know you were impressed with your well-appointed room and the outstanding service by our staff. Thanks for highlighting our complimentary shuttle service. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Robert Perez, General Manager

"Convenient to the Airport, but Nothing Else Close By"

3
16/05/2017

Our long-haul flight itinerary required an overnight stay in Miami, so we needed a hotel close to the airport. The Best Western Premier Miami International Hotel & Suites would appear to fit the bill exactly for this kind of stay, and I would guess that this kind of business represents the majority of the clientele serviced by this location. While the quality of the room, bedding, shower, and amenities are all very good, the reason we gave this property three-out-of-five possible rating points is primarily due to the location. While it is convenient for the airport, it is NOT convenient when looking for dining options or anything else to do while spending part of a day waiting on your next flight. The taxi fare to a restaurant anywhere nearby (other than depressing fast food) came to just about the same price as dinner. Menu choices at the in-house restaurant are strictly for the traveler with no food allergies or concerns whatsoever, and represent basic "fill the void" cuisine. While this is understandable - why tailor anything too extravagant for the traveler who is only staying one night? - the fact is that you really have to go searching for something a little extra to commemorate just one night in Miami, and that is not cheap if the taxi is the only way to do so. The hotel's shuttle service does what is promised, but the schedule is ultimately confusing - and front desk staff were unsure as to when in the morning the shuttle bus actually starts operating. With flights departing in the wee small hours, this could be of significant concern to anyone counting on using that service to get you to the airport on time. Securing a taxi also seems much more difficult than it should be. A 20-minute wait for a cab to come to a location near the airport is a bit much. All in all - we had a good (if short) sleep, in a comfortable room, but next time we are just passing through, would likely spend the extra 20-50 dollars on a room closer to the airport and closer to more dining and entertainment choices.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments and are delighted to hear you had a pleasant stay with the exception of a few issues. We appreciate your business and hope to have the opportunity to welcome you again. Sincerely, Robert Perez General Manager

"Clean, comfortable hotel near Miami airport"

5
15/05/2017

This was our first time to stay at a Best Western Premier Hotel and we were pleasantly surprised. Will definitely stay here again. Nice size rooms were clean, comfortable and staff was friendly. Only con was frig in our room was not turned on and the dial was missing. Went to front desk and staff explained the light switch near the entry controlled the frig and TV so went back to the room and sure enough flipped the switch and the frig was working. Although minimum temp since the dial was broken. Not a big deal overall. Hotel is quiet, on-site restaurant, easy parking (daily fee) and in proximity to drug stores, grocery stores, restaurants, and the airport. The hotel is hard to spot at night because signage is prominent at the top of the hotel versus obvious street level signage. We enjoyed our stay - thanks BWP!

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. We are pleased to read our location was perfect for your trip and that you were impressed with your spotless room and our courteous service. Your feedback is much appreciated, and we cannot wait to welcome you back. Sincerely, Robert Perez General Manager

"Average Hotel"

3
15/05/2017

This hotel: it is near the internatonal airport and the facilites are clean and good enough to stay for short time. The room had good size for a family with all the common features such as tv, among others. The only downside that I found was regarding the quality of the breakfast, it was not good at all. Another point is that there is personel available to help with the luggage, I needed to move it to the room by myself. My suggestion to this hotel is to improve on this matter.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing your review. I am glad you found your room comfortable and that you liked our spotless facilities. With that said, I am saddened to read you had few inconveniences during your stay. I will discuss your concerns in regard to our service and breakfast offerings with the respective teams in an effort to improve our future guest experiences. It was our pleasure having you as our guest, and we hope you and your family will come back to see how much we have improved. Sincerely, Robert Perez, General Manager

"Fabulous Customer Service!"

5
11/05/2017

I would just like to thank the team of Gladys, Danny and Cindy for their unwavering assistance in dealing with an uncollected package. I am incredibly grateful for their patience and their professional manner, they were all fantastic! Thank you once again!!

"ALL AROUND GREAT!"

5
10/05/2017

great hotel great service great people. It was totally way more then I expected. I loved it. Room was also very clean. House keeping was on point. Pool was also very nice. Convienent free parking. Free coffee in the lobby was also great!

"Average hotel stay"

3
09/05/2017

Our stay was comfortable but we had to ask for a room change because of an odour in our room. The front desk graciously arranged for another room which worked out okay. The decor was outdated and rooms were well used. Okay for a one night stop over.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing your feedback about your stay at our hotel. I am sorry you were not convinced with our room which is our top priority. I have shared your concern with my housekeeping team as to make sure it never happens again. We hope to have another opportunity to serve you again with a much better experience. Sincerely, Robert Perez General Manager

"Very Good"

4
09/05/2017

We have stayed at the hotel once before and found it very good. The only disappointing moment was when we appeared for breakfast 10 mins before closing time and was told that they could only offer us the buffet as the kitchen was closed. what they were to charge us for dried up unappetizing food was ridiculous so we went else where. It is the only time I have been disappointed at the level of service provided. That particular female employee was quite rude, clearly she was having a bad day...

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Judith, thank you for staying again at the Best Western Premier Miami International Airport Hotel and Suites. Although you were satisfied overall, I am sorry for the inconvenience you faced with the breakfast. We hope to welcome you back again whenever your travels bring you back here. Sincerely, Robert Perez General Manager

"Sharon C"

5
08/05/2017

i checked into this hotel after a delayed flight. The gentlemen that checked me on on 5/3 about 2 am was not informed we had to be at the port at 9 and he said he could not get us a shuttle we were sad because of the wedding. the next morning went to desk and Joslyn and Denise said we can get you there they were Phenomenal the rooms were clean and the service from the May 4 made up for the night before. Checked in again and CINDY was fantastic this property was wonderful in spite of that one clerk. I would suggest he get better informed and be a little more friendly.

00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites and taking the time to review your stay. We're glad you liked your well-appointed room and that our staff contributed to your well-being, especially Joslyn, Denise, and Cindy. I will be sure to share your kind remarks with them and they will be encouraged. We hope to have the pleasure of hosting you again in the near future. Sincerely, Robert Perez General Manager

"A Great Stopover"

4
29/04/2017

Close to the airport with a free shuttle from the airport. We stopped for a night while catching a cruise at Miami port. They als have a very reasonable priced shuttle to the port. Nice sized rooms, a nice continental breakfast or a pay for an upgraded buffet. Great for the reason we stayed here, but not a lot to do in walking distance. I would stay here again.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you so much for choosing Best Western Premier Miami International Airport Hotel and Suites for your pre-cruise stay. We are delighted to know you enjoyed your time with us and that your spacious room and the facilities we offer left you with a great impression. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Very Nice Stay."

4
29/04/2017

Our room was ready on time and check in was smooth. The desk staff were attentive and pleasant. Our room was clean and quiet despite being next to the elevator. Comfortable bed and good WIFI. We did have an issue with a non functioning room safe that could not be fixed. To their credit, they quickly offered us another room. We declined since we were going to be in for the rest of the night. Recommended! Thoughts.. The shuttle is a bit hard to recognize. Ours had BWP on it that stood for Best Western Premier. We flagged it down without problem. There is a wonderful little Cuban bakery call La Rosa half a block from the hotel. Delicious pastries. Loved the chocolate eclairs! If you like Spanish food, try "Madrid tapas y vinos" just an 8 minute walk north on 42nd Ave.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing your kind feedback about Best Western Premier Miami International Airport Hotel and Suites. We are happy you had a great stay with us, and we appreciate you taking the time to let us know how much you enjoyed our staff and convenient location. Thanks again for recommending us online, and we hope to be your first choice every time you visit our area. Sincerely, Robert Perez General Manager

"Nice Property "

5
29/04/2017

Stayed here for over night prior to cruise. Very nice property. Hotel and room was clean. Staff was very welcoming and thank you to Danny for his courteous and friendly service. There is a BK across the street from the hotel and a Pizza Hut a little further down.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Wow - Scott, thank you for including Best Western Premier Miami International Airport Hotel and Suites for your pre-cruise stay. Nothing is more important than your satisfaction so we are delighted to know how happy you were with your room and our top-notch service. I will share your compliments with Danny. On behalf of everyone here, we invite you to visit us again the next time you visit this area. Sincerely, Robert Perez General Manager

"I took the Best Western survey and gave them a bad review and they asked me to fill this out."

2
25/04/2017

If you think you are getting a good deal with hotel: beware you aren't. Best western conference premier is supposed to be compete with upscale hotels. This hotel is not upscale and is a a step about a Motel 6. Just beware what you are getting yourself into coming to this dump. I regret not staying elsewhere.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Wilhelm T, thank you for choosing to stay with us and for sharing your review. We are sorry we fell short of providing you the level of accommodations you would expect from the brand. Our goal is to provide consistently great service to all of our guests along with fresh and clean guest rooms, so we apologize for failing in our efforts during your stay. We hope you will give us the opportunity to earn your trust back in our staff and hotel. We promise to work hard to give you the experience you deserve. Safe travels. Sincerely, Robert Perez General Manager

"Pleasant property - Good overnight stop"

3
23/04/2017

This is a very acceptable 3* property that is convenient to MIA with free shuttle and nice drivers. Rooms are spacious - mine was well appointed, very comfortable, with microwave, safe & coffee maker. WiFi works well and is free. I slept well. Bar/Bistro is OK - the Happy Hour is very popular as drinks are large and nibbles are tasty! Checked in by DANNY who was really polite, efficient and helpful - particularly retrieving packages. The Stop n'Go kiosk at reception is useful - however, when receptionists sell an item that needs spoon/fork they should give it automatically - many guests forget to ask and then have to come downstairs again. Housekeepers in hallways all said hello when I passed by which was nice. Check Out was disjointed - she didn't really listen to me - and didn't definitively finish the process which was odd, I had to ask if I was all set! I asked to print boarding card, she gave directions but did not give me log-in code so i had to return to ask for it. The lack of 'full' thoughtful service, and having to 'go back' to be able to fulfill an action is why i rated 3 not 4 bubbles.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for reviewing your stay. We are glad your room, our convenient location, and the facilities left you with a good impression of our hotel. We also appreciate you recognizing Danny for a job well done. However, we are sorry we missed meeting some of your expectations and will be sure to share your feedback with the entire team to be more attentive to your needs. Thanks again for being our guest, and we hope to welcome you back in the future. Sincerely, Robert Perez General Manager

"A bit mixed, but convenient to Little Havana and the airport."

4
23/04/2017

Good news is that Best Western has a new flagship product called "PREMIER". Bad news is that Best Western has a new product called "PREMIER" that is not very premier. Let's start with the advertised free shuttle bus every 30 minutes. The intervals are more like every 45 minutes during popular daytime hours, and the shuttle bus (only one used at a time) has some stupid new "Premier" logo that is unrecognizable at the airport, and we took a cab, after waiting a full 45 minutes. Shuttle back to the airport was without incident. Check-in and restaurant are just average, but acceptable for the business traveler. Room was truly outstanding, and we LOVED the super high quality mattress, bedding, and pillows. Bathroom was nice, room was super quiet, and it was a positive experience.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank for letting us know about your stay at Best Western Premier Miami International Airport Hotel and Suites. We are pleased you had a good visit and were impressed with your well-appointed room. However, we are sorry that you experienced a delay in our shuttle service and regret the inconvenience it caused. Your concerns will be shared with our shuttle provider to ensure this doesn't happen again. We appreciate your business and hope to see you again in the future. Sincerely, Robert Perez General Manager

"Disappointed "

1
23/04/2017

Stayed for one night. I do have to say the entire facility is very clean and the rooms were spacious. We chose this hotel because it was close to airport and offered a shuttle service. When we arrived to Miami airport we called the hotel to ask about the shuttle. We were told to wait where we were. Sat for over an hour and saw two Shuttles for our hotel pass us. Called hotel multiple times to find out why they hadn't stopped. We were hung up on twice. Finally got on a shuttle after flagging one down. Took a shower- conditioner container was empty. Was not told upon check in that you need to flip a switch at the door in order to watch tv. etc etc. As I said the facility itself was not an issue. I would recommend this hotel if the customer service was not so poor.

00gc, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us. I am sorry we fell short of providing you with excellent service. Our goal is to provide consistently great service to all of our guests, so I apologize for failing in our efforts during your stay. I hope you will stay with us on your next trip to our area and give us another chance to demonstrate the hospitality that we normally provide. Sincerely, Robert Perez General Manager

"Perfect Hotel to catch your cruise the next day!"

5
16/04/2017

The BW Premier is in the perfect location for complimentary airport pick-up and for $10 per person delivery (as of 3-31-17) to your cruise ship the next morning. Very customer oriented personnel, especially the front desk. Front Officer Supervisor Chris was excellent, taking care of some details upon arrival and departing the next day. My wife and I also ate dinner in their restaurant right off the lobby area,very nice menu and great food and drink! Complimentary breakfast the next morning was a hit with lots of choices! Great way to start a cruise vacation!!!!

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Wow - Benny, thanks for sharing your wonderful experience at Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know you loved our location close to the port and appreciated the convenience of our shuttle service. I will surely share your praises with Chris. We hope to welcome you and your wife back soon for another enjoyable stay. Sincerely, Robert Perez General Manager

"Not Best Western Standards"

1
11/04/2017

The customer service agent was not friendly at all. We had a big group staying at the hotel and every question that was asked she would roll her eyes. We were able to check in a little early which was nice since we have been up for over 24hours. Lobby area looked extremely nice but don't let that fool you because the room was not clean at all. I found key cards in our bathroom, sun glasses by the bed, belt behind the T.V. clock was unplugged and so was the lamp. Our friends room didn't even have a shower curtain. How do you miss that? I have worked for a Best Western before and I am surprised that this hotel still has there flag.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Pearl, thank you for being our guest and for letting us know about your stay. We are concerned to read your comments, and we apologize that you were treated poorly by our front desk associate. Our staff genuinely care about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We apologize for this unpleasant experience and hope you will reconsider a second visit when your travel brings you back to this area. We promise a much more pleasant welcome! Sincerely, Robert Perez General Manager

"Good location for visiting Miami downtown using public transportation"

3
11/04/2017

We stayed here for 4 nights visiting Miami. It is a convenient location for using Bus #11 for visiting the downtown area. Also, not too far for visiting Fairchild Tropical Botanical Gardens by a taxi(cost is less than $30 one way). Their shuttle service to MIA Airport is good with friendly drivers. Only surprise was they do not offer free breakfast(continental), but had to pay for an outrageous price at a restaurant of a sort in the building called "4100 Rest & Lounge". Later, we found there is a supermarket, Presidente Supermarket, and Take-out Chinese Food, Gourmet, Gourmet, about a block away. Their "Wong Tong Soup" was excellent and they let us eat in their counter.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing your feedback. We are happy that you liked our convenient location and shuttle service, but we are sorry that you were unhappy with our breakfast charges. We are a full service hotel and provide a much more extensive menu with cooked-to-order items instead of the quick continental breakfast buffet offered by other hotels. We hope our other amenities and outstanding service helped make up for it. It was our pleasure having you as our guest, and we hope you will come back to see us again soon. Sincerely, Robert Perez General Manager

"David Waters Review"

4
09/04/2017

Good Hotel. Very close to Miami International Airport. We enjoyed our stay as it was convenient and Ideal for an overnight stay following a flight to Miami. Good service and room quality, Good inexpensive breakfast. Prompt checkin and checkout service.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. It's great to know you were impressed with our location and the outstanding service. We look forward to having you back the next time you are in the Miami area. Sincerely, Robert Perez General Manager

"Great stay at the Best Western (read the full review for helpful info)"

5
06/04/2017

My wife and I recently traveled to the Best Western Premier near the Miami international airport (MIA). Cindy at the front desk was outstanding. She was very helpful and provided us with useful information at check in. She told use about their $8.99 breakfast buffet from 6:00am-10:30am. Breakfast was good and I enjoyed the Belgium waffles. Our room was spacious and very clean. The Best Western Premier hotel offered free airport transportation. When you get to the airport you can call the hotel, tell them what gate your at and someone will pick you up quickly. This was a major savings for us and we love to save. :) The hotel's bar had happy hour from 4-7pm where they offered 2 for 1 drinks. Lester and Danny, our bartenders, provided excellent service. They were friendly and made great drinks. We felt welcome and appreciated at the hotel. As a travel agent I would defiantly recommend this hotel to my clients. I would also stay at this hotel again. Pros: Great customer service Great breakfast Fast reliable airport shuttle Clean & spacious rooms (pretty new) Family friendly hotel Beautiful out door pool Cons: The air conditioning in the hotel was really high lol The pool is located right next to a busy intersection. Although there are a row of short trees that separate the pool from the street it was still pretty loud at times. Thank you for reading my review:) Thank you Best Western Premier for a wonderful stay:)

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Darren, thank you for being our guest at Best Western Premier Miami International Airport Hotel and Suites. We are delighted to know you were comfortable here and that you were impressed with the great service provided by our staff. I will be sure to share your compliments with Lester and Danny for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Robert Perez General Manager

"Good hotel but shuttle service is terrible."

4
05/04/2017

We flew from Calgary to Miami with 2 airport stops enroute. You might think that would be the tiring part (7 am from Calgary, arriving in Miami at 9 pm). That was a breeze. The worst part of the travel was waiting for the hotel shuttle. After 20 minutes I called the hotel and was told the driver was on his way. Another 20 minutes and received the same story. Finally, after waiting 55 minutes, the shuttle arrived. The fact that the hotel was about 10 minutes from the airport made our wait even more annoying.

00gc, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for reviewing your stay at Best Western Premier Miami International Airport Hotel and Suites. It's good to know you enjoyed your time with us and that you were impressed with most aspects of our hotel. However, I am sorry for the wait-time you experienced in regard to our shuttle service. I have shared your concerns with my shuttle team to ensure no future guest experiences the same. We appreciate your business and hope to welcome you back soon! Sincerely, Robert Perez, General Manager

"Watch your bills"

3
23/11/2016

If you are using any Best Western promotions make sure they are applied to bill. They can be lost overnight and then it's a hassle. The room was clean and he bed was comfortable. The shuttle service to the ports for $10 was great and easy to use.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thanks for choosing the Best Western Premier Miami International Airport Hotel and Suites for your recent visit to our area. We appreciate your compliments for our rooms and the convenience of our shuttle service. Having said that, we regret any inconvenience caused while you were here. We value your feedback about the area needing attention so we can continue to improve moving forward. We enjoyed having you with us and hope you will stay here again! Sincerely, Robert Perez General Manager

"Relaxing!"

5
23/11/2016

I had this room booked to stay in the day before I went on my cruise. Everything was pleasant. The beds were nice and I always enjoy the Paya lotion and products. Glad there was a microwave and fridge.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
We're thrilled to note that your pre-cruise stay at Best Western Premier Miami International Airport Hotel and Suites was great. We want all of our guests to feel at home here, so we offer a multitude of thoughtful amenities, to make their stay as comfortable and relaxing as possible. Thank you for pointing out these details, and we can't wait to welcome you back on your next trip to Miami. Happy Cruising!! Sincerely, Robert Perez General Manager

"great hotel"

5
22/11/2016

I was very please with my stay. Thank to Housekeeping very clean room and ft desk for all your help. I enjoy the breakfast and I will be back soon. I was very please with my stay thank to the housekeeping very clean room and ft. desk for all your help. I enjoy the breakfast.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for your wonderful review of Best Western Premier Miami International Airport Hotel and Suites. We are delighted to read you had a great stay with us and were especially pleased with your clean room. Our goal is to provide you with the perfect setting to unwind from the daily stresses of life, and we believe it starts with the basics – a spotless room in fabulous condition. I will be sure to share your compliments with our housekeeping associates. We look forward to seeing you again soon! Sincerely, Robert Perez General Manager

"Clean, good service"

4
18/11/2016

I stayed here one night on way to a cruise. The free shuttle picked us up at the airport. Check-in was easy and friendly. The room was clean, updated and beds were comfortable. There was no noise heard from rooms, hallway or streets. The shuttle to the ship was very convenient. Experience was great and met expectations for an airport hotel.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
We're very pleased you thoroughly enjoyed your overnight stay at the Best Western Premier Miami International Airport Hotel and Suites. It's great to read that our complimentary shuttle from the airport delivered you to our front door for a rapid check-in and we exceeded all expectations for a delightful pre-cruise stay! We hope you will join us before or after your next cruise from our beautiful port! Sincerely, Robert Perez General Manager

"Not Going To Break The Bank"

4
18/11/2016

I just got off a cruise and needed a place to spend a night before my flight home. I went online and found this room. Based on the photos I knew what the place would look like. Upon arrival they were very nice to me and have been the entire time. The room is very nice but the shower is not as fancy looking as the rest. (Not that it matter but you do expect more of a glass shower for this room). The hotel is very clean and their is a great energy in the air. Cucumber water among other refreshments are out daily for guests. The only negative I can say is the pool is next to a major road and in the shade. I had a great trip and I would recommend it to others for the overall great value.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites and taking the time to review your stay. We are pleased to read that you loved our welcoming associates, the great value we offer for the price and your well-appointed room as well. However, we are sorry if any inconvenience was caused. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, Robert Perez General Manager

"I have had better stays at this property"

3
16/11/2016

I've been to this property multiple times and this go around wasn't one of the best times that I have had. When I tried to take care of my room prior to check-in at 3pm, I was told that there was a room ready for me to check into early. I walked to the room to find the housekeeping staff still cleaning the room. I wasn't to bothered by it being that I was going to head out anyway. So I dropped my bags off in the room and let the housekeeper continue to clean the room since I wanted to tour the town and didn't want the housekeeper to feel pressured. When I came back the trash hadn't been taken out of the room from the previous guest and there were hairs in the bathtub. One of the headboards had cracks in it. Besides those issues mentioned the staff was friendly and the location was great whether you were going to the airport or to the port of Miami.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you so much for sharing your feedback about your recent stay and for choosing us once again. Although, we are delighted to read your recognition for our staff and convenient location, we apologize for the unpleasant experience you had with our housekeepers during this stay. I regret their oversight and ensure you that on your next visit we will provide you a wonderful experience and better hospitality. Hope to see you and your friends soon. Sincerely, Robert Perez General Manager

"Good pre or post cruise hotel"

4
15/11/2016

With shuttle to airport this is a nice pre or post cruise hotel. We had a Huge suite with microwave, coffee maker, two sink areas, and comfy bed. We felt safe walking around the neighborhood during the day. Several adequate (but not fancy) restaurants within walking distance. Not many activities near the hotel do we took a short Uber ride to the bayside area.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites recently for your pre/post-cruise stay. We are happy our free shuttle from the airport and a multitude of thoughtful amenities made your visit a comfortable one. We appreciate you highlighting these details in your review and hope you will join us before or after your next cruise from our beautiful port! Sincerely, Robert Perez General Manager

"Great choice "

5
12/11/2016

We are happy we chose this hotel for our two day stay in Miami before our cruise, the room is big, nice comfortable bed, very clean and great smell! As we got here Chris was at the reception and promptly checked us in, he was nice, fast, helpful and made us feel very welcome!

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Our thanks for the wonderful feedback regarding your recent stay at the Best Western Premier Miami International Airport Hotel and Suites. We are happy you enjoyed your fresh and spotless room and got a good night's sleep before you set your sail. I will definitely share your compliments with Chris, and we hope you will join us before or after your next cruise from our beautiful port! It would be our pleasure to serve you again. Sincerely, Robert Perez General Manager

"Stay away if you want to make your flight!!"

2
11/11/2016

Decent hotel for the money, dirty headboards but mostly clean room. Waited at airport for over an hour and a half for shuttle. Reserved a shuttle for return trip and it did not show on time. Front desk made no effort to fix. If you have a flight stay somewhere else!

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Brian, thank you for choosing to stay with us. I'm sorry we fell short of providing you with excellent service. Our goal is to provide consistently great service to all of our guests, so I apologize for the issues with the airport shuttle. I hope you will stay with us on your next trip to our area and give us another chance to demonstrate the hospitality that we normally provide. Sincerely, Robert Perez General Manager

"Where is the premier?"

1
11/11/2016

Unfortunately I had missed my flight so American airlines was nice enough to give me a voucher to stay at this hotel for the night. After a long wait time I was finally able to catch the shuttle to the hotel and upon arriving the hotel seemed pretty bland If I say so myself. A decent airport hotel but nothing special, the front desk Denise was very nice to me at check-in however that was the end of the good, the A/C in my room didn't work, the dinner and breakfast the following morning was disgusting and when I asked for a later checkout due to a delay on my flight the following day the morning front desk Supervisor who I could barely understand and she spoke almost no English said I would have to be charged...I simply left to the airport and waited for my flight. Very disappointed never again.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
I appreciate your feedback, and I'm sorry we fell short of your expectations in more than one way. You should have been accommodated comfortably, and I regret this did not happen for you. Please accept my apologies for failing to give you the outstanding guest experience you should have had at this time. We hope you will consider staying with us again the next time your travels bring you our way for a much better stay! Sincerely, Robert Perez General Manager

"Both Yes and No."

3
09/11/2016

The hotel rooms are huge, clean and very spacious. There was a tv and I was impressed with the bathroom size. I am not too overly exuberant about the ladies at the frontdesk though. They aren't very friendly and they seem to be more on the impatient side which is soooo not cool for world class customer experience. The shuttle bus driver is also not that pleasant or professional as compared to other hotel shuttles that give free bottles of water. The breakfast tastes alright but way expensive for lack of variety (14.00 with taxes and tip) and sometimes the servers tend to act snobby. Overall prefer Embassy or Hilton. Cheaper, friendlier and tastier.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to review our hotel. Although you liked your room, I am sorry that you had a negative experience with some of our front desk associates as well as shuttle drivers. I ensure you this is not typical of our service, and I apologize for the incident. I hope we were able to redeem ourselves with every other aspect of your stay. We appreciate your business and hope to have the opportunity to make it up to you on a future visit. Sincerely, Robert Perez General Manager

"Nice surprise"

4
09/11/2016

I wasn't expecting much when I heard I was being put up at a best western. However the rooms were new, nicely decorated and very comfortable, and the bed was above average for this price point. All in all I was impressed and pleasantly surprised. The only thing that kept me from giving it 5 stars was the slow service and miscommunication at the front desk.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
We appreciate you staying at the Best Western Premier Miami International Airport Hotel and Suites. It was a pleasure to see we met most of your expectations during your business visit. That being said, I apologize for the slow service and other issues you experienced with our front desk department. I have addressed your concerns with them and the entire team to make sure that this does not happen again. We hope that you will give us another chance and stay with us again in the future. Sincerely, Robert Perez General Manager

"Spent a week there one day...."

3
08/11/2016

Only stayed there three nights. We were lucky to get an early check in at 10:30am on a Saturday Morning coming from a cruise ship. The room was adequate, large comfortable King size Bed, Large Screen TV, Desk, couch and chair, good mini fridge. Bathroom clean and spacious. Only thing is : the bathroom door opens to the inside and has clearance of 1/2 in from toilet bowl. Shower in Bath had plenty of hot water. we were on the top floor. I heard the Breakfast was terrible and expensive( $12.00) so I ate across the street at Burger King for under $5.00 The location of the hotel is in a Spanish Neighbourhood near the Airport 10 minutes away. The hotel offers a shuttle to and from the Airport. The only disappointment was the price $103.00 US/night plus taxes. The staff were pleasant and curtious.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing our hotel for your stay. We are pleased you enjoyed your overall visit, our clean facilities, and friendly service. That being said, I am sorry you were disappointed with the cost of your stay. Our pricing is competitive with other hotels in the area. Our guests see us a good value due to our awesome location and complimentary features. It was our pleasure to serve you, and we hope you will choose to stay with us again on a future visit. Sincerely, Robert Perez General Manager

"NOT a place to stay for a week"

3
07/11/2016

Lets call this place what it is. A close to the airport, clean place to sleep (for a night or 2 at most) First, the traffic in this area is crazy and so is the entire area at times. It is on the "outskirts" of the NOT the best area . . . . but beside that it is what it is. Just be warned so not to make a mistake and stay a week here because it is on the lower priced side. Truths the truth

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for sharing your feedback! I am pleased you had a comfortable stay overall and enjoyed our clean and comfortable accommodation. However, I am sorry you were not happy with our location. Our front desk is always available to assist our guest by providing directions and/or arranging transportation. We are here to serve you and help make your visit to our hotel and our city outstanding. We hope you will come back often!  Sincerely, Robert Perez General Manager

"Very convenient for travel"

4
07/11/2016

We stayed there before our cruise in February 2014. There was a transportation service set up in the lobby for transfers to the port and then from the port to the airport for a very reasonable fee. It was a great service and very organized!! I'm wondering if that service is still available? Could someone answer this for me as we'd like to stay there again for our next cruise.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you so much for the nice review about you stay with us at the Best Western Premier Miami International Airport Hotel and Suites! We are pleased you were impressed with our convenient location and our shuttle service helped you in commuting easily between hotel and ports. We have the shuttle service and request you to contact our front desk for detailed information. It was a pleasure to have you as our guest and we look forward to welcoming you back soon! Sincerely, Robert Perez, General Manager

"Very nice modern hotel!!"

5
05/11/2016

Stayed one night as was close to the airport. Very nice clean room. Huge bed and very comfy. Slept really well!! We ate there and were pleasantly surprised. We had the empanadas, the shrimp one was to die for and the mince one was lovely too. Friendly attentive staff. Nice pool area, bit small but to be expected due to its location. We didn't do the breakfast so can't comment on that. Struggled to find the hairdryer. Only noticed it when I was sat on the loo as it was under the bathroom sink. Couldn't get the coffee maker to work but that could just of been my husband, we got coffee downstairs so was fine. Only downside for us was when we got to the room the air con was on full blast and took us a while to work out how to switch it off. Us Brits don't like it that cold as it wasn't a particularly hot day. Only 10 mins to the airport, traffic permitting, and we took advantage of the free shuttle bus which runs every half hour.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are happy our free shuttle and location near the airport delivered you to our front door for a rapid check-in and that we exceeded all expectations! The facilities and amenities that we offer make us the ideal hotel for travelers such as yourself, and we hope you will join us back soon! Also, we apologize for any inconvenience that you encountered. Thanks once more, and it would be our pleasure to serve you again. Sincerely, Robert Perez General Manager

"Great Hotel close to everything."

5
04/11/2016

I stayed one night before a cruise. The room was very clean and roomy. Linens were nice and bed was very comfortable. Nice big screen tv, mini fridge, and coffee maker. Hotel check was quick and easy and helpful staff. They had continental breakfast that I did not get to partake in because I over slept. There is business center and I was able to use it even after I checked out to print my boarding passes. The best part about this hotel is it's right around the corner from three Cuban restaurants.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you so much for the fantastic review about your stay at Best Western Premier Miami International Airport Hotel and Suites! I am so pleased that our clean, comfortable and well-equipped room provided you the comfort of home before your cruise, and that our location close to many restaurants, attractions, and cruise port made your stay even better. We hope this wonderful experience will bring you back the next time you visit Miami. We look forward to welcoming you back! Sincerely, Robert Perez General Manager

"The website is better than the real thing."

3
01/11/2016

I stayed at this hotel because of it's location near the Miami airport. The website spoke of free breakfast and wifi. However because I made the reservation through booking.com, I received neither. Not only that we went to the dining room for dinner and the service was awful and food overpriced. I paid $153 for the room, which considering what I received was overpriced.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us. We are glad that you liked our convenient location, but at the same time, we also apologize for your disappointment with our service and pricing. Please be ensured that we regularly review our pricing to stay competitive with the area hotels. We appreciate your business and hope to have another opportunity to make it up to you on a future visit. Sincerely, Robert Perez, General Manager

"disappointing"

3
30/10/2016

Hotel charges for everything from parking to breakfast. make sure you dont expect just to pay for the room taxes are high and the bill will be a lot bigger than you thought it would. Water is not hot and had to take a cool shower. i was actually chilled when i got out of the shower. I would think they would do better to make their customers at home. I booked months in advance and told them we had a handicaped person and they put us on the top floor all the way to the end of the Hall

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to review our hotel. We take pride in our service excellence, and it is disappointing to read we fell short of delivering the service you have come to expect with our brand. We will work hard at avoiding these mistakes in the future. We also apologize that you were unhappy with our pricing. Please be ensured that we regularly review our pricing to be competitive with the area hotels. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Robert Perez General Manager

"Excellent place to stay"

4
24/10/2016

We stayed here the night before we were due to travel back to the UK. Staff were lovely and friendly. We were allowed to keep our room until 5pm at no extra cost. Room was well equipped and very clean

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you so much for the nice review about your visit at Best Western Premier Miami International Airport Hotel and Suites! We are delighted you had an excellent stay and enjoyed our hospitality. Thank you once more for recognizing the efforts of our staff. We look forward to welcoming you back the next time your travels bring you to the beautiful Miami area. Sincerely, Robert Perez General Manager

"Only Thing Premier/Price"

4
23/10/2016

Ok I must admit, this is a very nice hotel, the staff seamed a little stuck-up, they tried to put up a good show. but the only thing I seen Premier was the price 132.00 foe a single and they couldn't through in a breakfast. I reporter that the bathroom exhaust fan wasn't working and they didn't seam to care

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting your review. We are glad you enjoyed your stay with us, but we are sorry for the service issues you had during your stay. We hope the next time your travels bring you back to our city you give us another chance to provide you with a better stay. We appreciate your business! Sincerely, Robert Perez General Manager

"Poor Experience"

2
21/10/2016

No running water in bathroom sink, bad odor in room. Staff said they would have problem fixed but repairman never showed. Also during check in they try to ding you for another $12 to park in uncovered lot outside with no security, will never stay again.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay at our hotel and for your feedback. We are disappointed to read about the numerous issues you encountered during your stay, and I appreciate you bringing them to my attention. Please accept our apologies for failing to deliver the outstanding stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. It would be our pleasure to host you again! Sincerely, Robert Perez General Manager

"Stay away from the Breakfast"

2
20/10/2016

Hotel was ok for a layover, but whatever you do stay away from the breakfast. They not only charge you 12.00 dollars you are forced to pay 15% tip for a bad continental breakfast . EGGS WERE BLUE! At least they could have had real eggs instead of box eggs. Do not have bread knives but steak knives and the biggest surprise not a good selection of fruit. Especially surprising since it is South Florida. BLUE EGGS!

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for sharing your review. We are happy your overall stay was a very pleasant experience -- you found your room extremely comfortable and our staff responsive to your needs. With that said, we are sorry you were disappointed with our breakfast and that it did not live up to your expectations. We have shared your feedback with our breakfast staff, and we will work hard to improve. It was our pleasure to have you as our guest, and we hope you will come back to see us again. Sincerely, Robert Perez General Manager

"EXCELLENT HOTEL"

5
18/10/2016

Best Western Hotel near Miami international airport is an excellent place , it is has a very good restaurant and breakfast is also offered at a good price, further it is convenient as it is near to the airport, super market also near to this hotel.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for the wonderful five-star review. We are so glad our location worked well for you and that you appreciated being so close to airport and supermarket. We are obliged to serve you with the best food at our restaurant and making your overall stay great. We hope to welcome you back to your next visit at Best Western Premier Miami International Airport Hotel and Suites. Sincerely, Robert Perez General Manager

"Good place to stay for layover in Miami"

4
17/10/2016

It's fairly close to the airport...free shuttle service (confirm with hotel if you are arriving late). Rooms are small but comfortable. Nice bed. Nice amenities and bathroom. If you can get a good deal, this is a step above the other 2+ stars in the area....there is coffee, fruit and flavored water in the lobby...and the coffee is good! Friendly staff as well. On site restaurant...a little bit pricey for dinner. Breakfast bar (continental with waffles - 8.99) ok. Burger King across the street...Chinese food about 2 blocks away...doesn't seem like the best neighborhood but had no problems walking at night....

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for your review about your stay at Best Western Premier Miami International Airport Hotel and Suites. It was a pleasure to read that you had an overall great experience and enjoyed our amenities. We are happy that our location conveniently close to the airport was perfect for your needs. Thanks once again, and we hope to have the opportunity of welcoming you back on a future visit.  Sincerely, Robert Perez General Manager

"Clean and Cozy"

4
17/10/2016

We stayed at the Best Western over the weekend, the pool is nice however not heated. Lobby clean, housekeeping ladies were very efficient and nice. I would and will recommend this hotel. I plan to stay again in the future.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for your stay at Best Western Premier Miami International Airport Hotel and Suites and for your generous recommendation! We are glad that you loved our spotless property and its amenities. It is our goal to provide a memorable stay, and our housekeeping staff would be happy to know that they succeeded. We look forward to welcoming you back for another experience the next time your travels bring you to Miami. Sincerely, Robert Perez General Manager

"Not a bad place"

3
13/10/2016

Se stayed for a couple of nights. The room was ok and clean but had a small smoking smell even though it is not allowed to smoke. The breakfast included is not a big deal and is very simple. If you're looking for something not expensive and average, this is it.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for sharing your feedback. I am pleased you had a comfortable stay overall. However, I am sorry we missed to impress you with our service and facilities. We aim to provide each guest with the exceptional experience, so we hope you will give us a chance to welcome you back and enjoy our hotel the way it should have been during this visit. Sincerely, Robert Perez General Manager

"Non existant customer service!"

2
12/10/2016

The staff at this hotel was very curt, rude and generally not professional. I was refused room service with no explanation. We were stuck in Miami due to Matthew and when asked to extend our approximate $160 stay with them they told us it would now be $349. We went right down the street for $149.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to review your stay. I am extremely concerned to read your comments, and I apologize that you were treated poorly by an associate. This is not the impression that we want to leave with our guests, and I want to assure you that I have spoken with the appropriate team members so that this does not happen in the future. We hope you will consider giving us a second chance to show you the hospitality you deserve. Sincerely, Robert Perez General Manager

"Was taken care of even though we had to cancel due to hurricane"

4
12/10/2016

I've used Best Western in the past and have had no complaints and is reasonably priced. I booked two days ,one before and one after our cruise. We showed up and checked in with no events. We had dinned there and the food was great and drinks were great. The hotel has a 70's look that I like, "brings back fond memories when I was a kid". They have an outdoor pool and a workout room. I used the workout room the following morning, there are two TV's and plenty for cardio but limited for weight machines, over all though I was able to do my usual sets. The following morning we checked out and was informed that we were booked for that day as well. We showed our original email conformation, it was brought out back , "I assume to the manager" and was then apologized to and the correction made. On the return we ended up at sea for an extra day as all ports were closed in Miami due to the hurricane. I called BW and explained the situation and canceled the reservation. They understood and was not a problem. We docked the following day but could not get the fight changed for that day so we needed to spend the night in Miami. I called BW and explained what had happened but because it was the weekend the weekend rates applied. This was understandable and I could not fault them about the rates. When I was on the phone I spoke to Chris, when we arrived we spoke to Dan. We explained the situation and Dan looked up my previous reservation to verify I had indeed booked for the day before and then tried to see what he could do about the pricing. Chris was just finishing with another customer and then came over. They managed to get us the original price for the rooms. I was not expecting this and was very happy to see that there are still places where the customer is considered over the price. We thanked them and any time I come to Miami I will be booking my rooms with them.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
What fantastic feedback! Thank you for sharing your comments and for recognizing Chris and Dan. I'm proud of them for having a passion for delivering exceptional service to our guests. We are delighted to know you enjoyed our amenities during your stay and had a great experience at Best Western Premier Miami International Airport Hotel and Suites. Our team will be happy to know their efforts met your expectations and were well appreciated. We look forward to seeing you soon! Sincerely, Robert Perez, General Manager

"Comfiest bed ever!"

4
11/10/2016

We had to stay here due to a delayed flight and were very pleased with its proximity to the airport as well as Ocean Dr. in Miami Beach (only a $15 Uber drive). I liked the modern decor and cleanliness--reminded me of a Hard Rock Hotel I stayed at a few years ago. Would definitely stay again if needed.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at Best Western Premier Miami International Airport Hotel and Suites and for posting such a helpful review. Our location near the airport makes us the ideal hotel for travelers. It was a pleasure to read that you had enjoyed your comfortable bed and liked our décor too! We hope to have the opportunity of welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"not even breakfast for $150 a night"

2
10/10/2016

because of hurricane matthew the price was realy high $150 a night ex tax. ok i can live with that. the rooms were ok a little noisy if you ask me. the next morning we went to the breakfast but it was NOT included!!!! for $150 a night!!! even in the best western plus were we where the night before it was included. i think that is just terrable.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for your feedback about your stay at our hotel. I am sorry you were disappointed that breakfast was not included in your room rate. Our breakfast menu is much more extensive and of a much higher quality than the complimentary breakfast buffets at other hotels in the area. We hope our friendly hospitality and comfortable accommodations made up for this disappointment during a difficult time. It was our pleasure accommodating you, and we hope you will consider staying with us again but under better circumstances. Sincerely, Robert Perez General Manager

"Good for a night but unreliable shuttle"

3
04/10/2016

I've spent several one nighters at this hotel and its always clean, reasonably priced and nicely located relative to Miami International. Staff are polite but not really very helpful in resolving any issues. I've always had very bad experience with the frequency and reliability of its free shuttle from the airport which is most often late despite several unhelpful calls to the hotel and does not run on the times given. If you there for more than a day or two, rent a car.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest again, and we are pleased you had a comfortable stay and that you found us to be a good value. I am happy to see you were always impressed with our clean and comfortable facilities; however, I am sorry about your shuttle experience. I am personally looking into the issue to ensure our shuttle are on time and our chauffeur delivers a great service. I do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Robert Perez General Manager

"it's ok to spend a night"

4
03/10/2016

Drove in from New York on my way to the keys. My wife was flying in later that night and we choose this location as it was close to the airport. First the good stuff. Hotel was easy to find and as I mentioned a good location. The place seems on the newer side and was check in was fast and the staff was friendly and helpful. Room was fine it was clean and updated and over all there was no issue with the hotel. They provided free pick up from the airport when my wife arrived and made sure she arrived safely. On the not so good side. The area around the hotel made me feel less then secure and I had concern for leaving my car parked in the parking lot over night. I'm happy to say there was no problem of any kind the next morning. On arrival I asked the staff if anyone in the area would deliver food to my room. I was provided with two menus that they had under the counter. One for an Asian takeout the other for a local pizza place. I decided to call for the pizza. I ordered a 14.95 pizza and two sodas. When I asked for the total I was told it would be $38.50. When I asked why so much I was rudely told what do you think we deliver for free. Well ok no problem keep your pizza and cancel the order as I am not going to pay a $20.00 delivery charge for a 15 dollar pizza. the reason I even bring this up is because if the hotel staff is going to refer it's guest to a local vender they should be 100% sure they are up to the same high standard of the hotel as this also reflects on the experience of staying the hotel as well as the hotel itself. We decided to forgo any food for the night and had the hotel breakfast in the morning which was what on would expect.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
On behalf of our entire team at Best Western Premier Miami International Airport Hotel and Suites, we thank you for choosing to stay with us and for sharing your feedback. We are delighted you had a great stay and our location close to the airport worked well for your needs. Feedback such as yours help us improving our services and facilities, so thank you! We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit.  Sincerely, Robert Perez, General Manager

"Ideal Overnighter"

4
26/09/2016

Stayed here for one night after flying into Miami on a late landing. The hotel is, as I expected from a Best Western chain, well kept and well run. Check in was efficient,straightforward and quick. The rooms are nothing out of the ordinary but they are well cleaned and the linen was fresh and new. I had a feeling that the waiting staff had something on their minds as they were helpful but not friendly/chatty so it was a good job that we were a party, had I been on my own though it could have been a different matter. Breakfast was good and it was unusual to have cooked included as we expected an American Breakfast. The location in respect of the Airport is good at 4 miles and also the accessibility to join Highway 1 South. Because of this I can especially recommend this Hotel for those wishing to travel down to Key West..

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
We are delighted to read that your recent stay at the Best Western Premier Miami International Airport Hotel and Suites was comfortable. It's pleasing to know that our easy access to the highway was perfect for your needs and your enjoyed your well-appointed room. Thanks for recommending us, and we hope to see you and your friends the next time you are in the Miami area. Sincerely, Robert Perez General Manager

"Functional"

4
23/09/2016

The hotel is 10 to 15 minutes away from the airport. They offer free shuttle to and from the airport. There are some restaurants within walking distance. The room itself is comfortable and spacious. The breakfast is really limited in choice. The worst part is the check in. I checked in at around 9am and there is a US$50 early check in fee. Actually it's fine with me. I have prepaid the room rate with Expedia but the front desk still insisted on charging the amount to my card. She said that it would be taken care of at check out. When I checked out, she charged the room rate which I have prepaid plus the early check in fee to my card. In the end, the manager took care of it by voiding the charge the reception messed up and waived my early check in fee. Hope that works out for I need to check my credit card when I get home.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for reviewing your visit to our hotel. We appreciate you pointing out the convenience of our location and shuttle service in your review and are glad your overall stay with us was a comfortable one. However, we apologize for the inconvenience caused with the charges. Even though this does not happen frequently, we recognize even one time is too many. Please feel free to reach out to us if you need any further assistance regarding the same. We value your business and hope we will have the opportunity to serve you again in the future. Sincerely, Robert Perez General Manager

"Close to Airport Fantastic staff"

4
21/09/2016

This hotel offers a free shuttle to and from the Miami airport. We were staying before heading out on a trip within the center of the state. The room we had was very clean, staff was friendly. The shuttle bus driver scores the highest points as he went out of his way to help us get where we needed to go. They have in house dining as well. IHOP is also within walking distance as are a few other places. The price for what you get is great.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites and taking the time to review your stay. We are glad you liked the value we offer as well as your spotless room. It was a pleasure to read about the excellent service you received from our staff, especially your shuttle driver. This is what we strive to do every day, so we thank you for letting us know we succeeded in our goal of exceeding your expectations! Thanks again for allowing us to be of service. We hope to have the pleasure of welcoming you and your family again. Sincerely, Robert Perez General Manager

"Not what you would expect for a Premier property"

3
19/09/2016

The breakfast is not included even though they have it set up that way and you still have to serve yourself. Guest Staff are very nice and helpful but not very many amenities you would expect and the beds were not comfortable and some of the in room services like the safe were broken. Front desk is amazing but most of the staff in house keeping do not speak English.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for sharing your review. We appreciate your comments about our helpful staff and are pleased that you had a pleasant stay overall. However, I am sorry we missed meeting some of your expectations. We value your feedback about areas needing attention so we can continue to improve moving forward. We enjoyed having you with us and hope you will stay here again! Sincerely, Robert Perez, General Manager

"Exceptional Value !"

5
16/09/2016

This hotel has been renovated and it is a wonderful place to stay for the value. The facility and staff are very accommodating. It was extremely clean, both the room and public areas. Fast food is within walking distance but fine dining will require transport. The dining area at the hotel is clean but the menu is somewhat limited. However, the food was excellent and the price on par with most hotels. The exercise room was small but had modern equipment and the the rest of the hotel, was very clean. We did not use the pool but it appeared clean with sparkling water.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to share the fabulous review about your stay at the Best Western Premier Miami International Airport Hotel and Suites and highlighting some of the key features of our property. We are delighted you had an excellent visit and found us to be a great value. Our team works hard to exceed your expectations, so it's nice to know we accomplished this during your stay. Thanks for appreciating their efforts, and we look forward to welcoming you back the next time you are in the Miami area. Sincerely, Robert Perez, General Manager

"Nice, clean"

4
12/09/2016

Room was great, free shuttle from Miami airport. Very clean and comfy. Didn't love, there wasn't a free breakfast but otherwise great stay. The restaurant said close at 10 but actually closes at 915- beware. They made me a good drink however.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest and taking the time to share your feedback about your stay at Best Western Premier Miami International Airport Hotel and Suites! It was great to read you had a pleasant stay and liked our clean and comfortable accommodation. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit.  Sincerely, Robert Perez, General Manager

"Do not stay here"

2
12/09/2016

If you check in during the evening, the night staff is unprofessional. The quality of the room was also below par. There was sticky residue on the bathroom floor, and there were dirty plates outside the room.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for being our guest and sharing your thoughts with us. Please accept my apology for your disappointing check-in and the cleanliness issues you experienced. Feedback like yours can help us address areas of opportunity and improve the overall guest experience. Thank you for bringing this to our attention and we hope you can return for the outstanding visit you deserve. Sincerely, Robert Perez, General Manager

"Clean and Convenient"

5
07/09/2016

A very clean and convenient hotel 2 miles from Miami airport. We took advantage of the free airport shuttle to the hotel and again the next morning to get our rental car. Staff was helpful and friendly.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for the wonderful feedback regarding your stay at the Best Western Premier Miami International Airport Hotel and Suites. We are delighted you had an excellent stay and were impressed with our convenient location close to the airport and with the free shuttle service. It was a pleasure to read about the excellent service you received from our staff, and we look forward to welcoming you back whenever your travels bring you back to the Miami area. Sincerely, Robert Perez, General Manager

"Vomit on Bed Room 323"

2
06/09/2016

There was dried out vomit on bed, no one spoke very well English. unhappy with stay. when I ask front desk/housekeeping to change mattress pad they informed me they did not have the key to the closet. HSKP manager would have it in the morning. never offer to move us until the next morning, but it would not have been until the afternoon. I did not want to pack up all my things in move so i just asked for extra sheet and i stayed in the room.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for staying with us and taking the time to share your thoughts. I sincerely apologize for the cleanliness issue you experienced during your stay. I would also like to apologize that this was not handled quickly and to your satisfaction. Your comments will be used to address this opportunity to improve our level of customer service and I hope you will give us another chance to impress you in the future. Your business is important to us. Sincerely, Robert Perez, General Manager

"Service Above and Beyond"

5
05/09/2016

Chris (and Eddie) at the front desk were quite the ambassadors for Best Western. Clearly the position is his vocation and not just a job. Chris was polite, patient and helpful to guests. He helped direct us and solved a minor problem for us. It was an excellent stay and we will be coming back again prior to our next cruise. Excellent location too...a few minutes from the airport and about 10-15 minutes to the port.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to post such wonderful feedback about your stay at the Best Western Premier Miami International Airport Hotel and Suites. It was a pleasure to read you received an excellent service from our staff. This is what we strive to do every day, so I thank you for letting us know we succeeded in our goal of exceeding your expectations! Our location near the airport and the cruise ports make us the ideal hotel for travelers such as yourself, and we look forward to welcoming you back the next time you are in this area! Sincerely, Robert Perez General Manager

"Nice Hotel"

4
03/09/2016

Nice and clean Hotel, we stayed there a couple of nights in the end of our trip to the US. Not far from the city centre if you are driving and close to the outlets too. Room was nice, spacious and clean. Hotel is close to the airport which is very handy. Definitely would stay there again.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for staying at the Best Western Premier Miami International Airport Hotel and Suites and for posting such a nice review. It was a pleasure to see that you loved our convenient location as well as your roomy accommodation. We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Robert Perez General Manager

"Nice airport Hotel"

4
02/09/2016

We lost our connection due to weather. Went outside the hotel shuttle was there in no time. The driver saw there was a traffic jam and took an alternate route we were at the hotel in no time. Nice stay. We will definitely be here again with a lost connection flight.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us at our Best Western Premier Miami International Airport Hotel and Suites. We are glad you had a comfortable stay and our location close to the airport worked well for your needs. Our staff works had to ensure all our guest experience an outstanding service along with clean and comfortable accommodation. Thank you for recognizing their efforts and they will be pleased with your comments. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Robert Perez, General Manager

"Taylors-Hotel Service was excellent-Transportation Personnel were very compationate"

5
26/08/2016

I pre-registered When I checked in there was no line. I had my room key after a few minutes. The staff were very accommodating and polite. The cleanliness of the hotel was very satisfactory. The transportation staff Victorino Diaz President and Norberto Carreno Manager went above and beyond. My husband left his insulins in the hotel room after we were on our cruise ship. We were not able to leave and comeback due to time. We called Best Western Premier Miami front desk. The personnel immediately contacted transportation company. Mr. Diaz immediately brought my husband his insulins without hesitation. We will never forget these acts of kindness and compassion. Mr. Carreno picked us up right away from Port after our cruise. He assisted us with out luggage and was vary patient. We plan to visit Miami next year we will be staying at this hotel.

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing Best Western Premier Miami International Airport Hotel and Suites and taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so I thank you for letting us know we succeeded in our goal of exceeding your expectations! I will be sure to share your compliments with my entire team, and they will be pleased being recognized. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Robert Perez, General Manager

"Adequate Hotel Convenient to Miami Intl Airport"

3
22/08/2016

This Best Western Premier does not live up to the expectation of the title "Premier." Our room's closet door would not open/close and the in-room safe did not work. Unlike other Best Western hotels where we have stayed, breakfast was not included with our room. Also, the hotel manager did not credit me for a free night's stay, despite my having sufficient reward points. Don't know if I will ever use them given my experience with this hotel.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for sharing your feedback. We apologize for the inconvenience you encountered in your suite. We will be sure to share your feedback with our maintenance team to make sure your concerns are resolved. We will ensure that we deliver the best service to our guests. We appreciate your business and hope to welcome you back soon! Sincerely, Robert Perez General Manager

"1 night stay with kids"

3
19/08/2016

This hotel is kept nicely, the rooms are large and clean, the pool is decent. We stayed here one night prior to getting on a cruise ship. The rooms have a switch that controls whether or not the electricity is on to the entire room - this would have been good to know! If you plan to stay here, I suggest having at least 1 person in your party who is fluent (or close to it) in Spanish. I know my husband and children felt out of place, as Im the only one that speaks Spanish in the family. There is very little to do near the hotel. There is a burger king across the street, but nothing else of note nearby. The restaurant had decent food, but it was marketed and priced as an upscale gourmet experience (complete with tasting menu), which it is NOT. Breakfast was good. All in all, it was fine for a night, I would not want to stay there on a vacation to Miami.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thanks for reviewing your stay with family at the Best Western Premier Miami International Airport Hotel and Suites. It was a pleasure to know that we met most of your expectations and you had an overall good experience! We are glad you loved your spacious accommodation and the breakfast we serve. We enjoyed having you as our guest, and hope to have the opportunity of welcoming you and your family back on a future visit to Miami. Sincerely, Robert Perez General Manager

"Unsafe"

2
18/08/2016

I'd start pointing out that the hotel like others from the chain, offers spacious rooms, fast check in and is conveniently located a couple minutes off the airport. But that's something you'd just expect of a Best Western near an airport. Rooms are poorly lit making it easy to leave stuff if you decide to pack at night. But what really disappointed us during our short stay before a flight was that we had our luggage ready at around 9 am and at this time the cleaning staff was on our hallway. I told them we were not yet checkin out but they have not understood. We took the luggage to the car and came back to pickup the small things like a handbag with clothes we would change in the afternoon before heading to the airport. When we arrived at our room the door was closed but one of the housekeeping ladies was inside our room and everything we had left was spread over the bed, particularly my fiancée's clothes and purse. She left the room when we opened the door and just said: I thought the room was vacant, sorry. I won't go any further with assumptions but my understanding is that, if we had checked out and left stuff in our room, wouldn't it be expected that the housekeeper would just take everything to the lobby so they could contact us and arrange to return?

ManagerX1, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for taking the time to review your recent stay with us. We are happy to see for the most part our location met your expectations in room accommodations and proximity to the airport. However, it is clear one or our service departments missed the mark. Our staff receives extensive training and the level of service you detailed from our housekeeping staff is not the normal occurrence and for that I am very sorry. Going through a guest's personal items is not how our team has been trained. You are correct they should have been brought to the front desk or lost and found. This issue has been addressed and I can assure you changes have been made. I am so sorry you had this unpleasant encounter and hope you will give us another chance to provide you with a much improved stay! Sincerely, Robert Perez General Manager

"Ok to Sleep"

3
15/08/2016

If your are doing a quick trip to the U.S and you want to stay in a place where you want to sleep just for the night; this is your place... The staff is very friendly and customer service oriented, the rooms was average...

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Thank you for choosing to stay at the Best Western Premier Miami International Airport Hotel and Suites! We are glad that you were comfortable at our hotel and were pleased with the service you received from our staff. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Robert Perez General Manager

"Disappointing, Frustrating, and Noisy. Choose wisely. I do not recommend this hotel."

3
09/08/2016

After a grueling 24-hour delay of an international flight, a friend and I were forced to find accommodations in Miami for the night, then return to airport early the next morning. I used an app to find a nice hotel near the airport with a shuttle and a reasonable price. I PREPAID for a room with two queen-sized bed, free wifi, a shuttle, and room service. We arrived at the hotel within ten minutes of the pickup at the airport. Exhausted, I was angered to find that despite my reservation and pre-pay, they did not have a room with the two queen beds. The gentleman at the desk kept confusing us by telling us that they "have a room with two queen beds". He meant, I'm sure, that they had the reservation even if they weren't going to honor it. Instead, he explained, they would be "giving" me a king suite. A king suite is a king-sized bed and a sofa bed. Not even close to being an upgrade for two very tired travelers expecting to sleep in their own beds. A worse suggestion was to offer one bed and an uncomfortable sofa bed. We went in circles about why they accepted the reservation if they didn't have the room and why he was asking me if the change was "okay" if I didn't have any choice in the matter at all. I had already prepaid and it was after midnight. I have been awake for 20 hours straight. I was not in the mood to look for another hotel and I certainly didn't have the energy. My friend and I accepted the room, though in protest, and he suggested we talk to his manager in the morning about the room. As we headed to the elevator, he informed us that he would be sending someone to our room with linens to make up the sofa bed. Delaying our bedtime another 15 minutes. The housekeeper arrived and initially expected us to make the bed ourselves; but she read the room much better than the young man at the desk and did the best she could with the four-inch-thick mattress that could never be mistaken for a bed. In general, the room was clean. However, having seen the sofa bed mattress and the box spring of the King-sized bed, I'm not certain that this hotel would meet my standards of cleanliness under ordinary circumstances. The room had a small microwave and a refrigerator that churned loudly continuously. That and the uncomfortable sofa kept my friend from resting. She checked out before 5am, after only a couple of hours of sleep. I stayed until 7am, which is when I requested a copy of my receipt. I was told by the young woman at the desk that since I had pre-paid, the only receipt that I would get was the one I received in as a confirmation in a previous email. However, the gentleman from the desk the night before told me that I had only reserved the room, not pre-paid for it and took mine and my colleagues' credit cards to divide the charges between the two of us. When I recounted this story, the lady at the desk preceded to tell me that I had not been charged twice; she told me that my credit card had been denied at the time of the reservation. Now, by this time, I had slept some and wasn't as angry as the night before, so I informed her that under no terms was I accepting this explanation. My credit card had not been declined and I had prepaid before my arrival--which is why I had the only receipt she had said I could receive. Suddenly, her new explanation of why our credit cards were taken at the time of check-in was that the charge never went through. She didn't offer me the possibility to discuss any of this with the manager and that was better. He had already responded to my initial written complaint by email about the room not being the one I had reserved with the usual non-committal "Let us know what we can do ... to make your stay more enjoyable." I had let them know at moment I created the reservation. I had let them know when I checked in. When a hotel accepts a reservation for an advertised room that they know they cannot supply, for whose interests are they looking out? Certainly not mine, and I'm the customer. That's very bad customer service and even worse business.

ManagerX1, Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
We appreciate your feedback, and I am so sorry we fell short of your expectations. I regret you had difficulty with our service and the staff's response to your wants and needs, and I have discussed your concerns with my Management Staff to take appropriate action to make sure that this does not occur again. We truly care about each guest who visits our hotel and hope you will give us another chance to show you our hospitality on a return visit. Sincerely, Robert Perez General Manager

"Nice hotel, big rooms"

4
01/08/2016

This hotel was right where I needed to be so for me, it was conveniently located. Nice enough hotel, restaurant on premises. Breakfast was very good but a bit pricey for a breakfast. Rooms were nice and large. Beds were very comfortable. Reasonably priced. Major issue being that one of the elevators was out of service. I was there for 5 days in June/July and it was never fixed the whole time I was there. Doesn't it take like a day for someone to repair an elevator? This was a HUGE inconvenience since the only operating elevator was sooo slow. Also, I was willing to take the stairs but they didn't have any?

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Elaine G, I would like to thank you for taking the time to review our hotel and for choosing to stay with us during your resent stay in Miami. We are very happy to read that you enjoyed our location, our comfortable beds and size of the rooms. I do have to apologized for the elevator been our of order during your stay. We did requested the service but they had to order some parts to get it repaired. We do hope that you will visit us again on your next visit to Miami. Sincerely, Robert Perez, General Manager

"Accountant"

1
01/08/2016

They need more honest housekeeper, I stayed in this hotel for 2 nights on a bussiness trip, i have bought a perfume for my fiance and couple other things. I left a shopping bag in the desk chair, i know i left it there because i do recall placing it there meanwhile i was packing my stuff and i forgot to take it. When i get to the airport i noticed i was missing that shopping bag so i decided once i will arrived to my destination was going to call them, I called them the next day at nite and they told me that i needed to call in the morning, when i called the next morning they said nothing was found.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Didi1013. "Thank you for choosing to stay at our hotel and for your feedback. We are disappointed to read about the missing perfume issue you encountered after you had your stay with us, and I appreciate you bringing it to my attention. All feedback is taken seriously, and the appropriate departments are being notified. I can personally let you know that I looked into the issue and feel that it was probably placed in the trash by mistake since our personal would not take any items left in vacant dirty room, they would had take it to our lost and found department. Please accept my apologies for failing to deliver the outstanding stay you deserved. We hope you will stay with us again for a much improved experience should your travels bring you this way. It would be our pleasure to host you again! Sincerely, Robert Perez General Manager"

"Very Good Stay"

4
31/07/2016

Had a very good stay at this particular hotel. The staff are all very friendly, the rooms are very nice and inviting, the property is centrally located to satisfy most needs, and the restaurant offers a pretty good variety of breakfast buffet or a la carte, which appears to be at a good price. Lastly, parking runs $12.00 per day; and may I suggest the Latin Café, (which is located just down the street) as a plan B for alternative dining.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Patricia A, Thank you for taking the time to review our hotel and for choosing to stay with us. I was so pleased to read that you found our staff to be friendly, our rooms nice and inviting and that you liked our location. We are very proud of our restaurant, we offer a la carte menu including Latin and American dishes at a reasonable price. We are open for breakfast, lunch and dinner. We do hope that you will stay with us during your next visit to Miami. Sincerely, Robert Perez, General Manager

"I can here with my husband and we had a wonderful time we are from key west!!!"

5
29/07/2016

Are experience was awesome this is probably are 14th time coming here on vaction to miami but are first time coming to this hotel. we are 15 minuets from south beach and stayed a week and have been too south beach 2 and the shuttle took us there. Also Luis at the front desk was the most accomadating and the most careing person at this hotel to meet are needs. he personaly brought are bags up too are room and gave us a map to south beach. the room that we had was beuitiful and if you do ever come here ask for Luis at the front desk and youll see he's the most generous accomadating staff member they so thank you luis for making are trip special and we will be back just because of his service. we've stayed at many hotels in miami on vacation, but never been treated so kindly.so once again thank you luis for giving me and my wife the time you took out of your day to meet our needs ...... thank you Kyle and jessica

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Kylemarnold83, I would like to thank you for taking the time to write such a nice review about your stay with us. We are so pleased to know that Luis went out of his way to take good care of the both of you and I will make sure to review this survey with him and the rest of our staff. We try our very best to provide the best service and I'm so glad that you took the time to recognized Luis for his service. We would like to see you back in our hotel on your next vacation to Miami. Sincerely, Robert Perez, General Manager

"Staff is amazing, they were helpful, courteous, effective"

4
27/07/2016

We were stranded because of a plane malfunction and found ourselves staying overnight at this hotel, without our luggage. The staff was helpful, the service impeccable, rooms clean and comfortable. We enjoyed a couple of drinks that night, the staff helped us find a great traditional cuban restaurant. During breakfast Daylin and Ailyn treat us to a sampler of the best cuban coffee, prepared different ways, among the best we have tried. We happened to be having breakfast at the busiest time, but these girls were so efficient, everybody was served while they kept a very cheerful and friendly attitude toward all the guests. Good job hiring your staff Best Western!

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Mariana C, Thank you so much for taking the time to write such a nice review about your stay and our staff. I was so happy to read that we turned a bad situation into a good one. That Daylin and Ailyn did a sampler of Cuban coffee for you and that you also had a good time in our bar. I will review your comments with everyone and I will make sure to recognized our restaurant staff. I do hope that your next trip to Miami will be a better one, and that you will visit us again. Sincerely, Robert Perez, General Manager

"Thank You Denise"

3
27/07/2016

I came into town for a baseball tournament and all I wanted to do was take a shower and get some rest, This wonderful young lady ( Denise ) was very professional and made my check in Fast and Easy. She was so nice and very helpful. 5 Stars for her. 3 for the Hotel.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Luis G, Thank you so much for choosing to stay with us and for taking the time to review our hotel. I was so glad to read that Denise was able to accommodate your needs and that she made the check in process and easy one for you. We are really happy to have Denise in our team and I will share your comments with her. We do hope to see you back in our hotel again. Sincerely, Robert Perez, General Manager

"Professional greeting and check in."

5
25/07/2016

During your check in to this best western hotel, ask for Dolly during the morning hours and Joselyn or Yannis in the afternoon. They are professional and very helpful. The drivers are polite and safe. Freddie is always working the afternoons until midnight and will take great care of you.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Gary R, Thank you for taking the time to write such a nice review. We are also very happy that you took the time to mentioned our staff. We are very happy to have Dolly, Joselyn and Yannis as part of our front desk staff and that they provided the best service to you during your stay. I will also review this survey with our transportation department including Freddie. We do hope that you will visit us again soon. Sincerely, Robert Perez, General Manager

"BEST STAY EVER!!"

5
25/07/2016

Last week was one of the hardest week in my entire life... I wasnt traveling for vacation but for a family tragedy.. I stayed in Best Western Premier Miami FL and I could not feel any more at home.. everyone was so kind and attentive the rooms were perfect and the General Manager made our stay as stress free as possible. He was extremley professional and made my family and myself feel at home. Thank you for making our stay that much amazing even in our hardest time in life.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Ca2016673, I would like to start by thanking you for taking the time to review our hotel and for choosing to stay with us. We found out about your family tragedy and the staff and management wanted to make things a little easier for you. I'm glad to find out that we were able to accomplished that. I hope that you and your family are feeling better and that you will visit us again under different circumstances. Again, thank you for such a nice review and we look forward to your next visit. Sincerely, Robert Perez, General Manager

"Relaxing"

5
24/07/2016

First thing I noticed when I walked in was how lovely the place was, it felt inviting right away. Check in was fast and hassle free with the help of a young man named angel. My room was exceptional and perfect for a mini getaway with my bf. Would defiantly come back again!!

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Adriana M, Thank you for taking the time to review our hotel and choosing to stay with us. I was so glad to read that you found our hotel lovely and inviting. I will be reviewing your survey with our front desk staff and specially with Angel. We are also really glad to read that you found your room exceptional and perfect. We do hope that you will visit us again on your next getaway!!! Sincerely, Robert Perez, General Manager

"Thanks Francisco"

3
24/07/2016

I was so treated well a d i teally did appreciate the upgrade but 8.99 for breakfast was a rip off. Then i ordered a burgwr that cost 12.00 but the chsrged 19.00. Shuttle would hsve helped since there are no local restaurants Beautiful staff. Beautiful facility.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Dawn C, Thank you so much for letting us know about your resent stay and for choosing to stay with us. I have to apologized if we did not meet your expectations. We are a Premier Hotel and we offer a Full Service restaurant, a little different than most Best Western Hotels. We have our restaurant open for breakfast, lunch, dinner and we also have a beautiful bar. Thank you for mentioning our beautiful staff and facility. We do hope that you will visit us again on your next trip to Miami. Sincerely, Robert Perez, General Manager

"Comfortable"

3
24/07/2016

Pros: 1. Staff was friendly and helpful 2. Clean 3. Comfortable bed 4. Free shuttle to the hotel, but it doesn't run regularly enough Cons: 1. The area it is in wasn't very picturesque 2. Not close to the shopping malls 3. Not close to the airport

"Pleasant hotel near the Miami airport"

3
23/07/2016

My room (308) was much better than expected for a Best Western. My king room included a chair with ottoman, work desk, and bar area with microwave, mini fridge, coffee maker and safe - but not a wet bar. It seemed somewhat renovated. My main complaint is about the extremely slow wifi. Also the front desk clerk wasn't very friendly upon check-in. The airport shuttle was convenient, and it's only five minutes from the airport.

"Modern Hotel 5 minutes from Airport"

5
20/07/2016

Recently updated, modern hotel 5 minutes from airport. Shuttle service every 30 minutes. Comfortable, nicely decorated rooms with microwave and refrigerator. Shopping/upscale restaurants 2 miles away. Hotel has restaurant/bar in lobby and business center, small pool and workout area. Perfect for overnight stay coming/going from Miami Airport.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear HockeymomNC, Thank you so much for taking the time to review our hotel and for choosing to stay with us. I was so glad to read that you found our hotel conveniently located. We are located 10 minutes from Miracle Mile in Coral Gables. Also, thank you for mentioning our hotel amenities such as our restaurant, bar, business center and pool area. I do hope that you will visit us again. Sincerely, Robert Perez, General Manager

"Nice!!"

5
20/07/2016

This hotel is spectacular!!!! their rooms was so clean and the sheets smell so good my family and I had a great night there ,the only thing I don't like whas the breakfast is not included in the room rate ,but you can always get a free coffee in the lobby, the breakfast cost 9 dollars per person, you can go to any Dennys or IHOP and get a better breakfast for that price... my opinion...

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Kirenia1209, Thank you so much for such a nice review and for choosing to stay with us at the Best Western Premier. We really appreciate your comments about our cleanliness and that you had a great night with us. We are really happy that you found our hotel to be "Spectacular". I'm sorry to hear that you didn't liked our breakfast charge. We are a full service hotel and breakfast its not included but we do try our best to provide the best variety at reasonable prices. I do hope that you will try us again during your next visit to Miami. Sincerely, Robert Perez, General Manager

"Wonderful People/Great Location"

5
19/07/2016

We ended up going South Florida without having a hotel reservation. Never thought Best Western had available rooms and on top of that, a good service. Location was very strategic. I recommend this hotel as prices are very affordable. Room was clean and neat.

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Denis20152015. Thank you so much for taking the time to review our hotel and for choosing to stay with us. I was really glad to read that you found our hotel with good service, strategic location and affordable prices. Also, that we had clean and neat rooms. We do hope that your travels will bring you back to our hotel. Sincerely, Robert Perez, General Manager

"Great pit stop!"

5
19/07/2016

Stayed here on both ends if a bugger trip. Nice, welcoming hotel. Free airport shuttle was perfect as we didn't have a car. Room was clean and spacious enough for 3. Restaurant offered 3 meals...kudos to the Chef!! Staff was very friendly and the GM Robert was beyond delightful! I would definitely go back!

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Karen S, Thank you so much for taking the time to write such a nice review. I was so pleased to be able to talked to you and your wonderful family while staying with us in Miami. Personally, I enjoyed hearing about your trip and how much you look forward to your next adventure. I do hope that you will visit us again in the near future. Sincerely, Robert Perez, General Manager

"Great Location, Poor Hotel"

3
19/07/2016

Paid from the night before as our flight landed early. Got there at 6.30am and went to go up to our room. Someone was sleeping in our bed! Then reception said they didn't know who it was. Got upgraded but then the key didn't work so had to change rooms again. Was told to pay for parking when website said it was free. Also found out you can stay on the strip for half the price! When we had our rooms cleaned the towels where not replenished. Called reception who said they would be up with more towels. after an hour just went down and got them. The staff where really friendly but worst hotel experience

Robert P, General Manager at BEST WESTERN PREMIER Miami International Airport Hotel & Suites, responded to this review
Dear Joelle C, Thank you for taking the time to write your review and I am so sorry to hear that we did not meet your expectations during your stay with us. Please be assured that I personally looked at the issues that you mentioned including but not limited to your early check in, key issue and towels issue. We do charge for parking and I apologized if this information was not available at the time of the reservation. I'm making sure that the information is updated. Again, I am so sorry to read that our facilities did not meet your expectations during this visit but would like to thank you for your feedback. I would also like to invite you to give us another try on our next visit to Miami. Sincerely, Robert Perez, General Manager

"Dingy rooms and dirty bed linen"

1
19/07/2016

Please avoid! The floor was sticky, bathroom was dirty, bedsheets were stinky! And in spite of informing the motel of early check out by a day and them assuring us they wouldnt deduct money - they went and swiped our CC for the entire amount without our authorization (they said they are taking CC details only to block the room). WILL NEVER GO BACK TO ANY BEST WESTERN!

"Weekend Holiday"

4
18/07/2016

Agree with C6350LDcarolr's statement “Tricky and not straight forward” regarding the $12 charge for parking -- while their webpage advertises 'Free Parking'.. Also, there was no free breakfast -- a departure from almost All Best Western properties that I have stayed at over the past 25 - 30 yrs.. Finally, there was No shower curtain in the tub but I requested a replacement in the morning & it was done. While the rooms are clean & nicely decorated, I'm not sure this makes up for the other things I mentioned.

"Fair rooms & good location, Front desk way behind in service quality"

3
16/07/2016

Decent rooms and central location and fast breakfast (menu order) service. Room cleaning service did a great job. Front desk service left a lot to be desired. Visited in summer, Air conditioning was inadequate in the front lobby/corridors.

"The hotel was in a good location, the service was excellent."

5
12/07/2016

The service was excellent and Luis in the front desk was very helpful to us. The air condition in our room had some leaking and immediately we reported it was fixed. The rooms were very cleaned, the house keepers were very courteous. The facilities and amenities were very nice. This is the first time we used this hotel and from now on evry time we visit Miami we will stay here.We enjoyed our stay.

"Tricky and not straight forward"

2
11/07/2016

After checking in I accidentally found out there is a $12 charge for parking and there was no free breakfast that I had understood there was the night before. However the parking fee was eventually waived, and two meal vouchers were given to us. Much appreciated.

"A Nice modern hotel"

4
10/07/2016

We had a suite on THE 5th Floor. The room was so spacious with a fridge and a microwave, good beds and a nice shower. Most maills are close by and so is Miami Beach. Great staff; Denise (reception) was a graag help for us. She provider us alot of info we meedeed and also arranged a late check out for us. Breakfast was good and you can make your own waffles! This was my 4th visit and I will defenitely coke back to this hotel again.

"Great Room, Bed and Staff"

5
06/07/2016

Luis was outstanding, for our 4 day stay there. Thanks so much!! Our stay was split and on the last night we were unable to book a king bed, but Luis got us upgraded to a King Suite for that night and free breakfast too! The staff was very helpful and the rooms were super clean and quite.

"Wonderful Staff"

4
06/07/2016

Adriana and Angel were wonderful. Always professional and well dressed and ready to serve any needs. Pool was nice and the location was decent. My only complaint would have to be the elevator which was slow and majority of my stay only one was working other than that i had a great experience for my first time in Miami.

"Not a Premier"

2
04/07/2016

Go to the BW Plus in Doral or pick a different hotel. Definitely resting on the laurels here. Staff was great, but the property is well below what a Premier BW should be. Stifliung hot hallways, thermostat did not work, poor hot water, stains on walls and curtains.

"Amazing experience thanks to Angel "

5
04/07/2016

Thank you to Angel at the front desk me and my female companion had a amazing experience. He was very caring and going above and beyond for us. His customer is excellent and great example of how guest should be treated. Thank you angel You deserve all the praise

"Beware of booking through a third party site"

3
03/07/2016

Our family flew into Miami to go on a cruise and booked a 2 Queen bed room. We arrived at the hotel at around 1 AM to be told that they had us booked into a one king bed and pull out sofa bed. After flight delays and the late hour and the fact we had no transportation, we took the room. We get into the room provided and the A/C was out. It was 90 outside and 82 in the room. I attempted to work with hotels.com to get relocated, but that was a joke. The young man working the front desk tried his best. Suddenly after walking floors he was able to find the room type we booked and was able to guarantee it for that one night. I gave up on hotels.com and worked with the property directly to secure the same room for the additional night. It is a nice, clean property with nice facilities. The only reason we stayed was due to the efforts of the young man working overnight. We had also booked this hotel for after our return from the cruise, but cancelled our booking and stayed at the Sheraton instead. For us to have booked a room and be given something else and be told that they could not honor the original request tells me that the management of the hotel has an integrity issue. My experience was 2-star but I'm giving a 3-star due to the efforts of the young man working all alone at night.

"Very clean, friendly and comfortable"

5
02/07/2016

Stayed a night to recover from jet lag after our return to the States from Europe. Very clean, comfortable and excellent breakfast spread. Also within walking distance to a great Cuban restaurant called Latin cafe.

"Fantastic Customer Service"

5
26/06/2016

We only stayed for a night, but this hotel was great! The front desk worker, Angel, was very friendly and helped us out a lot. We were a large group and needed an area to put our luggage after checking out the next day as our flight wasn't until the evening. The hotel provided us with a storage room and Angel let us in multiple times as we needed. I was very pleased with the accommodations and overall enjoyed my stay.

"Friendly Management"

5
26/06/2016

The management here is fantastic. They accommodated my group and me by allowing us to store our bags after we all checked out of our rooms and allowing us pool time while we waited for our late flight. They were very understanding and one of their front desk workers, Angel, continued to check on us and make sure we were comfortable and had everything we needed. I would most definitely come back here if I'm ever in Miami again.

"Quiet but close enpough to airport"

4
26/06/2016

Receptionists were very friendly and helpful when arriving. Room very clean and comfortable. Restaurant small but okay. Nothing fancy. No problem with parking space on premises. Easy way to get out of Miami on car when going South to Keys. Business center with 2 computers, easy to print out few things.

"Great stay"

5
23/06/2016

Angel and Luis were very professional and helpful when checking in to the hotel. They were friendly to my children and very welcoming. The room was very clean and pool was great. All staff was kind and courteous. I recommend this hotel. Quaint and quiet. Great customer service!

"Amazing Stay"

5
22/06/2016

Second time staying at this hotel and it was much better. Nice clean room, wonderful breakfast and excellent customer service. Good location very close to airport. Definitely I will recommend it to others.

"Better than the rate suggests"

4
21/06/2016

I recently stayed at this hotel with my family and I must say it was a pleasant stay. They had a free shuttle service from the airport and the hotel was relatively close. In my room my AC wasn't working but the front desk staff called their technician and he immediately came upstairs to fix it. The following morning Denise and Angle were very warming when I checked out and they did recommend me the hotel breakfast which was much better than the free breakfast I've had at other hotels. My only complaint would be the pool wasn't working but all in all a great hotel!

"I WILL BE BACK!"

5
20/06/2016

The staff was very kind especially Angel who helped me find a great restaurant in Miracle Mile. I wish the parking was still free but other than that everything else was fantastic! If i ever need a hotel I will be booking here again.

"Needed a little fresh up "

3
18/06/2016

Hallways and carpets needed fleshing up and the A/C was a little slow, but other than that it was a good stay. There was a refrigerator, coffee or tea pot. No vending on our floor. Shuttle service was great. We ate at the restaurant, and service was great-although the steak sandwich was terrible. Stick with the hamburgers, there're fantastic.

"Horrible experience "

2
09/06/2016

I made 5 trips to the front desk during the check in because we couldn't get in the room. When we were finally able to access a different room, the ac didn't work and we had to move again. Not much of an apology was offered for the inconvenience nor was there a discount offered. They didn't clean the room the next day and when I complained at check out, she couldn't have cared less.

"Decent hotel, close to airport. "

4
03/06/2016

The hotel itself was fine. Nicely appointed decently clean. The restaurant was not the breakfast Buffett is basically false advertising. They give a menu description of it with all of these hot items like, hash browns, eggs, bacon, sausage, biscuits, waffles, and comes with juices and cereals. However there were no sausages, no hash browns, no juice and you had to make your own waffle and toast, had to order juice separately at a cost, and you had to make oatmeal. If this were a free breakfast that would be fine but at 17.99 per person it is not. The dinner was ok, way over priced and lacking much flavor or presentation. The kids burger was served on a piece of flat quarry tile no place to put dipping sauces for fries or to even hold the burger. My chicken dish was spread over two plates with mismatched components. A chipotle cream sauce over the chicken breast on one plate, a ramekin shaped blob of white rice with black sesame seeds sprinkled on top, and an over dressed mixed green salad on a second plate. It was edible but nothing exciting. The window in room 406 didn't have a curtain to close so the lights from the building next door and the street below shone through all night, I personally prefer a dark room for sleeping. The hotel staff was nice and the complimentary shuttle to the airport was great. They allowed us to store our luggage before we checked in so that we could explore Miami. Very nice of them to do that.

"Good Effort, but lacking..."

3
02/06/2016

My husband and I stayed here for one night before we left out for our cruise. The location is good enough for that. We got a suite for a very good price, and it was very spacious. I must say the room was well appointed and I was surprised at how nice it was for a Best Western brand. The staff at the front desk was very friendly and accommodating, and check-in did not take long at all. Here's where we had a few problems: The pool was empty. I mean no-water-in-it empty, and it was 90° outside! The main door to the parking area was a sliding automatic glass door and it was out of order, so they put a sign on there telling you to open it manually. Then the a/c in the room NEVER got cool enough. We set the temperature on 71° when we arrived and it never dropped below 75° during our whole stay, so it was uncomfortable for us to sleep (we like it cold while we sleep). Overall, the experience was good enough, but I wouldn't stay here again. I gave it a try because it was a good price on Expedia and had good reviews on Trip Advisor, but I'll stick with the brands I know for the consistent quality I'm used to experiencing when I travel.

"A good night's sleep."

4
31/05/2016

The hotel staff were smiling professionals, and the room was very nice. Clean and save area. Great van service to and from the airport. Will definitely stay again. Found out later though, about Miami's free trolley service that I could have taken to visit the Coconut Grove/Coral Gables area.

"Nice hotel but poor customer service"

3
30/05/2016

Our flight out of Miami got delayed so we had to book a hotel for a night. We chose this one due to its close location to the Airport and its shuttle service. The hotel itself was nice and clean however the customer service was subpar, the people at the front desk seemed inconvenienced if you asked them simple questions. In addition to that there isn't much to do around the hotel within walking distance. If you need a place to stay before catching a flight it's a great option but other than that it doesn't offer much (they do have breakfast from 6:00-10:00 but we left before that opened so I can't give any input on that).

"Very happy we chose this hotel"

5
27/05/2016

We stayed here after coming back from a cruise, kind of a wind down before going home. We were quite pleased with our room, it was clean and very comfortable. We ate at the hotel restaurant a few times and the staff there were great. Simon made sure we were satisfied with our meals and couldn't do more to accommodate us. The food was very good! Because we didn't have anything planned while we were there, we asked Simon what we could do and he recommended Jungle Island. We had a blast there and wouldn't have known to go there if he didn't tell us about it. Thank you Simon for your hospitality and hope to see you again when we come back!

"Great Stay"

5
25/05/2016

The Best Best Western I've ever stayed in. The room was huge, and breakfast was awesome, and the location was perfect for what I came to town for. When I come back, I'll for sure be staying here again.

"Good hotel but shuttle service bus poor"

3
23/05/2016

I was a "distressed passenger" and kindly put up here by the airline for one night. I waited 20 minutes for the shuttle bus and then called the hotel. After being told it would arrive in 5 minutes, I waited another 20 minutes before finding a taxi. When I arrived at the hotel, I was told 45 minutes was normal. In whose dream is this acceptable? The hotel is nice and the food and service in the lobby restaurant was good but way beyond the values of the $12 voucher offered by the airline. I paid the difference as I was not going out this late in the evening. Leg of lamb cost $28. I would not hesitate to stay here again if I had my own transportation. The location is essentially in the middle of a semi office/industrial area with no shopping or restuarants close by. This hotel is probably good enough for a short stay if you don't need to move around much.

"Very nice hotel near airport"

5
22/05/2016

This is a very nice hotel to stay near the Miami airport. It is very clean, comfortable and the breakfast is somewhat above some of the other hotels we have experienced with free breakfast. Nice that they have free parking and shuttle to and from airport.

"Convenient pre-cruise night"

4
22/05/2016

Free transfer from airport 30 minutes interval. Convenient room with comfortable beds. Breakfast not included and was a bit expensive. The hotel had three scheduled transfers to to the cruise terminals at a rate of 10 USD p.p.

"Good value for money in expensive Miami"

3
21/05/2016

The hotel is about a 10 minute drive from the airport and about 15 minutes to Bayside marketplace. There isn't much to do in the area, the only decent one is a Burger King on the other side of the road. The front lobby is large with some seating area and a vending area with some basic food and amenities. You can get free coffee in the lobby however the staff does not check regularly enough to see if it is not empty (as it was the case with us). You can also get some fruit water but these are on the side of the restaurant/bar, so those are harder to find. The room was clean and large enough. It comes with a fridge and coffee making facilities. The airco is a manual one but you can also opt to open the window which is good. The bathroom is equipped with all amenities and make up mirror, there is a second sink right next door which is very convenient. Breakfast is not free. I've stayed in other Best Western hotels and this one is advertised as Premier however to me it did not feel that way. It felt as a regular hotel, nothing fancy. However when staying in Miami this is a good choice considering the other more expensive hotels in downtown or Miami Beach.

"Back to the U!"

5
19/05/2016

Each trip to the BW Premier (about 4 or 5) has been very comfortable & a great value. However, on our last trip in March 2016, our initial room had not been cleaned very well at all. Left over food in the frig, questionable sheets, etc. But the staff went out of their way to move us to a cleaner upgrade at no additional cost. Kudos to the staff!

"Good Hotel"

4
19/05/2016

Hotel has an excellent location, close to many places to visit. Nice service, and nice room. Confortable bed. Good breakfast. The restaurant´s personal are very nice too. Thanks yo Simon, Aeleen, y Dailyn has a great service.

"Bad shuttle service"

3
18/05/2016

We arrived at Miami international airport at around mid day - we waited for almost an hour at airport and finally got a cab ride. The girl at the reception desk informed me that there were supposed to be rides every 30 mins and that when leaving tomorrow I have to be there 15 ahead of the appointed time since the shuttle has limited capacity. We were staying in Miami only over night, and one of the main reasons for choosing this hotel was their offer of shuttle service. I am disappointed. The rooms itself are ok for and overnight stay.

"Family Trip"

4
18/05/2016

Hotel is in good location lots of places to visit with in the 10 to 45 min drive Outlets, malls, gardens and the beach. The hotel crew is really nice yet they lack training, when i checked out the lady at the service desk was not able to explain to me what was charge on my receipt and what is still pending to be charge.

"Hotel before cruise"

3
17/05/2016

We stayed one night at this hotel which is located relatively close to the airport and a short shuttle to Port of Miami. It was fine for the short time we were there but next time would pick a location in a safer neighborhood. The bars on the windows surrounding the hotel lead us to believe venturing out after dark may not be a good idea. We in turn ate at the overpriced restaurant in the hotel. Food was fair at best. Shuttle to port was fine but the cost was much higher than a cab for our family of 4. Live and learn!

"Needs major revival of staff"

3
17/05/2016

the personnel are very pleasant but they are poorly trained, no bell staff, very poor phone service both when calling to the hotel, and once in the hotel difficult to get room service. Room service very poor in evening. This was my third and my last time to stay at this property. There was a problem getting into my assigned room and a maintenance man finally just cut off the dead bolt. itt was not repaired. He was helpful but it was his first day on the job. room was tired compared to Dec 2014 stay.

"Perfect after long flight."

5
17/05/2016

This was just an overnite for us, between flights. We had come from Europe, which was a long flight so wanted food and bed! Their restaurant leaves much to be desired, but it's there! Staff was great in both hotel and restaurant, but restaurant is overpriced and just all round lacking. If you are not too tired to move, then get out and find something else. The room, however, was amazing! So spacious and quiet. Perfect for our needs. The bed couldn't have been more comfortable and came with more pillows than we needed. And.......even better.......the bath had enough towels (4)! When was the last time you saw that? It was so nice not having to chase down more linens and pillows. Would definitely stay here again, and again and recommend it to friends!

"Close to airport-spacious, clean rooms!"

4
15/05/2016

We chose this place mainly because it was close to the airport. When we arrived we were surprised to find the rooms very spacious, the beds very comfortable and able to get a reasonable rate on Expedia. The hotel was very clean and the rooms all had couches and chairs plus a king size bed. Very nice! The staff was very friendly and helpful. There is a wonderful Latin Cafe within 8 easy walking blocks. The shuttle runs every hour to the airport and starts at 0500 with every 1/2 hour at 0600. The shuttle was very prompt for us going and returning from the airport. They have computers to get your boarding passes and print them. The room was very quiet-no planes or noisy people bothered us while sleeping. The last morning we arose at 0400 to catch our early flight and they already had coffee made for us! The area is not ideal but we felt totally safe.

"Okay for a stop off"

3
15/05/2016

Stayed at this hotel for one night. It was clean and tidy.. Although marketed as a premier I have to say the rooms looked a little dated. I have stayed at best western plus before which was better and cheaper. Breakfast was good, but coffee weak (like tasty water). I was probably just unlucky here. Good value for a stop off/ one night but wouldn't want to stay longer.

"Mediocre...and crazy wiring"

3
15/05/2016

Stayed here because I got an airline voucher for it. The a/c would not cool the room down compelling... Kept shutting off after a couple of minutes. But the really bizarre thing is that the bedside alarm clock shuts off if you throw the light switch by the door.... So the clock is wrong, the alarm is turned off, and they are a pain to reset. . Might be a blessing though, because the clock display was so bright that I feared a sunburn. The room was clean and well serviced.

"The last time I stay at a Best Western"

2
14/05/2016

I love to write positive reviews, also sharing any negatives alongside it, however my experience at this hotel had more negatives than positives. I booked this hotel due to them having a "free shuttle" due to a planned 13 hour layover between flights. Unfortunately American Airlines delayed the flight by over 6 hours, which resulted in me arriving at the hotel after 3am (for a 4 our stay). I called from LAX to advise I will be there in the morning due to the delay and asked what i needed to do in order to get the shuttle. I was told that the last shuttle would be midnight, which as a result meant I needed to use supershuttle to get there (money out of my pocket, and me thinking why a large chain would not run shuttles to meet delayed flights for customers) When I got there, checkin was quick and friendly, I was given my room key and off I went. The room was nice, bed was nice, view not so nice, but was fine for the short stay, I did find that there was no alarm clock (which their site advised rooms had) which was a little annoying, however I was able to organise a wake up via reception. After a little sleep, I checked out, again friendly staff, quick checkout and met the shuttle to return this tired soul to the airport. A few days later I went to pay for a scuba diving course I had planned to attend at the resort I was staying, to find the transaction was declined. I checked my bank and found that BW had 2 amounts pending, 1 around $98 and another just over $50. As everything was prepaid (and this was confirmed at checkin) I did not know what they would pre-authorise either (let alone both) amounts for incidentals. This left me in a bind when it came to enjoying the rest of my holiday (as I needed that money) .. I was hoping they would just disappear off the pending transactions and all would be good .. but not the $98 amount became a transaction. I wrote to BW and advised them of the hardship this cause, including the fact that it cost me even more with the pathetic AUD exchange rate, bank fees and so on. They replied and said they will contact the hotel, and a week later apologised for the mistake and stated they would refund the amount. The amount was refunded (although the $50 amount remains a pending transaction) and as suspected the refunded amount became less value to me once back in the account. There was no reason given by them for the transactions, nothing (apart from the refund) offered. And unfortunately this is the 2nd time a best western hotel has taken money from my card of a large amount for no reason (and again with no explanation after the fact) As a result I will never stay at this chain again, even if they are the cheapest or most convenient for me. I wish I was there longer to review the restaurant and other amenities for you, however can only write about my experience and the headache it caused. Personally I would recommend looking elsewhere.

"Very comfortable."

4
11/05/2016

Very clean rooms and atmosphere. stayed 1 night and it was great. The service was friendly, but everyone seemed very busy when asking them questions. Overall we enjoyed our visit and location. Parking included, not breakfast.

"Beautiful Miami"

5
10/05/2016

The room was great! Clean and well equipped. The restaurant was fantastic. The food was fairly priced and tasted great. Our server, Simon, was the best we ever had. Attentive, friendly and very personable. We would definitely stay here again!

"Would not return"

2
07/05/2016

I booked the hotel on Expedia for a good price. It was near the airport and check in went smoothly. That's about the only good thing I can say besides parking was free. There were no parking spaces on a weekday. I can't imagine a weekend. The room was semi clean but there were stains on the chair and sheets. We called guest services to extend our stay one, they told us to call back in 10 minutes but never answered when we did. I had to go down to the front desk to ask. I thought they were just too busy to answer but upon arriving at the front desk, they were chit-chatting and standing around. Very disappointing. Then they called us at 1 am to let us know the lights were on in my car but after walking to the car, they were not on. The security officer only spoke Spanish so he was not able to let us know what the problem was. All in all it was not a great stay and we decided to check out early and go to another hotel.

"Great stay"

5
03/05/2016

Our family of 4 had a great stay at the BW Premier Miami. Room was very big, very clean and quiet. Made for an excellent night sleep. Our kids enjoyed the pool and the breakfast was incredible. Kids under 7 eat free!! We checked in early and they were able to accommodate us. We also got to know the staff in short order and had a terrific time speaking with Simon who works in the restaurant and his wife who works at the front desk. We managed to get some great advice on things to do in Miami! Thanks to all the staff and management at BW Premier Miami.

"Updated, clean rooms."

5
02/05/2016

We enjoyed our stay at the Best Western Miami. It is conveniently located for an early flight. The rooms were very clean and well appointed. The beds were comfy and we loved the pillow assortment. They have a 2 for 1 happy hour in the bar which is nice. My only complaint was the pool needed more screening from the road noise.

"Nice updated hotel near the airport"

5
01/05/2016

We stayed here when our plane arrived late due to mechanical failures. The hotel was close to the airport and has a shuttle that runs every 30 minutes to the airport. The hotel must have been recently updated because the rooms were fresh with new everything. The bathroom had new tile and tops, with a hairdryer and all the soaps and shampoos that one wood need. The room was complete with a fridge and microwave and a nice flat screen TV. The TV did not have a guide on the remote, so plan on doing a lot of surfing. HBO is also part of the TV. The king bed was great with plenty of pillows and bedding. It was one of the nicest airport hotels we have been put up in do to plane issues.

"Great pre cruise hotel!"

4
01/05/2016

We're headed on out on a cruise from the port of Miami. This hotel has free pick up from the airport and a $10 shuttle to the port making it very convenient. It's clean and quiet. And on the morning of the cruise Simon, Aurdy, and Daniel at the restaurant provided really excellent service that made our travel day to the port so much more pleasant and stress free!

"very nice airport hotel"

5
30/04/2016

The room is furnished nicely and has a very good amount of space. The room was desiged with travelling in mind (easy access to lots of outlets). The fridge and microwave with the wetbar ensure you can get some snacks warmed up or even a meal if you wanted to. The bed was very comfortable. The TV swivels so you have a good view from both couch and bed. The "seperation" between living and sleeping space is really more a design aspect but the roomw orled great for us. The attached restaurant however was a disappointment for breakfeast. The food was okay but the service was awful (made us wait 15min to place the order and then told us stuff clearly on the menu was not availalbe). Had to ask for things over and over and then they added at 15% mandatory gratuity.

"Out of towners"

4
26/04/2016

Check in was smooth and easy. The room was very nice. The bed had great support, plenty of pillows in different firmness, and the a/C was working well. Dinner was expensive for what we ordered, but the taste was great. The morning breakfast crew were right on target. We were served by Sam and "Barbie" and Daylien, who made the best coffee, which made my morning. Great location for an overnight stay, I wish we were staying longer.

"Cuba layover"

5
25/04/2016

Clean, great price. Easy to find, near nice places . One night on a return trip from Cuba-relaxing. Flagged street busy at rush hour but hotel was quiet. This is new. Restaurant and bar area was nice.

" Very good for the price"

4
24/04/2016

On this trip to Miami this hotel was the best deal considering price and reviews. It could be perfect but there are some reasons I won't give 5 stars Rooms are modern and very clean all hotel areas are in perfect shape. Service is not Check in was a pain, had to return 3 times to the front desk because my key did not open and the staff was not friendly at all, they say it was me putting the keys near my cel phone, but after the 4th time the changed the keys for new ones and finally open. Elevators are slow and had to do lines to get into the elevator many times. They are slow , so be patient Besides this 2 issues it was OK

"Great Location at a good price"

4
20/04/2016

It was our second stay at this Best Western, we like the location for shopping, a day trip to the beach (its not close to the beach, about 20 mins by car) or the airport. We had a little problem at check in, because the safe box at our room did not work, however we were changed to another room very quickly. The beds are very comfortable and it has a parking available next to the building.

"Best Western PREMIER Miami International Airport Hotel & Suites, Miami, FLORIDA"

3
20/04/2016

This hotel was good but there were a few things that need improvement to uphold the standard for a Best Western Premier hotel. The rooms could be cleaner including the bedding. The electrical outlets in each room should be working at all times (They weren't during my stay.). I went to another Best Western Premier in a different city and I felt like I was in the most peaceful environment. The stay in Miami was totally different.

"This is Right Near the Airport"

4
18/04/2016

One of the most friendly and Nicest Best Westerns. Everything you want from a hotel, close, quiet, friendly staff, clean and all amenities right there. The free breakfast is typical of a best western but the sitting area is right in the lobby. You don't miss anything. The best part of this hotel is the staff so very accommodating. Bravo Zulu to you all.

"Great option for stay near the airport."

4
18/04/2016

Needed a hotel for early flight to Caribbean. The price was great, airport pick up and return worked perfect. The restaurant was very good, offered a happy hour with awesome mojitos and appetizers. Complimentary coffee in the lobby while waiting to check out and head to airport.

"A convenient location, but..."

3
14/04/2016

As a Best Western rewards customer, my default choice when it comes to hotels will usually be BW location. I needed a place to stay overnight before embarking on a cruise the next day, and this hotel was ideal: it's close to Miami International Airport, offers a free shuttle from the airport, and has a restaurant/bar on the premises. And for cruise ship passengers, they also offer a $10 shuttle to the cruise ship terminal pier. All in all, it fit the bill. The Best Western Premiere Miami International Airport is a clean, comfortable facility. The restaurant is slightly on the pricey side, but offers good food, and the bar staff can make an excellent mojito. Having said all that, there is a significant design flaw in this hotel which manifested itself the next morning when it came time to check out and depart en route to my cruise. This is a six story hotel with more than 140 rooms, all serviced by two elevators. Understand that the vast majority of cruise ship lines plan their embarkations to happen on either a Saturday or a Sunday, which means a high percentage of the guests of this hotel seek to leave during a relatively short window of time on those days. During my stay, one of the elevators broke down, which left hundreds of guests, and all their luggage, to use only one elevator. The waits just to get an elevator so that you could check out and catch your shuttle were excessive. Add to this that the stairwells don't exit to the lobby at the ground floor- they go outside, meaning you have to walk around the building to get to the main entrance. While I can point to the loss of an elevator as an inconvenience, in fairness, you can't hold the staff entirely responsible for the mechanical fidelity of something like an elevator if it chooses to break down on a Sunday. What I can hold the staff responsible for is the wait to check out. If you're running a hotel specifically catering to people who are checking in for an overnight stay before heading to a cruise, and you know cruise ship schedules are heavy with weekend (morning) embarkations, why would you not anticipate this and have multiple employees staffing the desk to facilitate check outs? Bottom line: this hotel is conveniently located, comfortable, clean and features a nice restaurant, but if you know you're going to be in a hurry on your check out day to make it to a cruise, you will want to pad your estimate on how long it will take to get through by close to an hour or face some potential inconvenience- especially if one of the elevators goes down.

"Overnight stay before cruise"

3
11/04/2016

Free transfer from airport, didn't have to wait too long for this. Room was comfortable for 1 night. Bed comfy but didn't think the room was that clean. Found hair in the bathroom and on the carpet which put me off. Was ok for 1 night but not sure would stay again. We booked the transfer from hotel to Miami Port for $10 each and also paid for them to pick us up after the cruise. This was a big mistake as we waited from 10am for 2 hours and ended up having to get a taxi to the airport!! Lesson learnt in paying up front for a service! It was actually only $27 from port to Airport so wish we had just done this in the first place.

"St John Trip home"

4
11/04/2016

THIs hotel was a nice upgrade from the traditional Best Westerns I typically stay at on the Pacific Coast. It was just as nice as any Hilton or others. The rooms were very clean and the hotel was new with a nice bar/lounge.

"The food was not great"

4
10/04/2016

We stayed here not out of choice but because our airline put us here. We had a nice spacious room. The staff were friendly. Really helpful when your stressed after being messed around. When we arrived it was quite late but we all needed to eat so headed to the restaurant.. The food was meant to be a la carte which to me isn't suitable for kids. We ordered two kids burgers and two lots of scampi.. The kids burgers looked ok but the kids wouldn't eat them as they were rare.. The scampi was bits left in the bottom of bag it was over cooked and awful. So bad in fact I couldn't eat mine and my husband only ate a small amount of his. We decided for the rest of the stay we wouldn't eat in the hotel again and used the local restaurants around it. The hotel was quiet. It had a great shuttle bus to and from the airport. It was a little bit away from anything really considering we had to stay for two days. You really need a car. The hotel was clean, tidy and warm.

"Okay Hotel"

4
09/04/2016

We came to Miami for the Miami Tennis Open in Key Biscayne. We chose this hotel because of availability and the better than average price during the Spring break. The price of the room was 50% higher than normal. There is nothing exceptional around the hotel but good Cuban restaurants within a 2 miles radius. Downtown Miami was a 12-15 minutes drive and the tennis center 20 minutes away. We spent 7 days at this hotel. The hotel had free parking and free Wi-Fi. The Wi-Fi strength was okay. We had a King Room(#721) which came with a microwave and refrigerator. The room was very good size with typical amenities of a 3.5 star hotel. The staffs at the hotel were pretty friendly. The hotel offers only free shuttle service to the Miami Airport.

"Only Stay There If You Have To"

2
07/04/2016

We blew our connection due to failures at passport control and American Airlines. We received a voucher for the hotel. The room was fine with good A/C. The store inside had no basics like tooth brushes or tooth paste. The food prices were outrageous for lackluster meals. The main desk attendants were lackluster and offered little in any way. Hope you never get stuck there.

"Best days"

4
31/03/2016

Very nice and comfortable. The service is fast and efficient. All attendant team members are friendly and attentive to customers. It is worth staying at the hotel. Very good. For work and vacation. God Price.

"SaboreS"

4
29/03/2016

Thanks to Simon, Ailyn and Dailyn for the excellent service and for their patience, and compliments to the chef. Especially Simon showed outstanding good service attitude. The food was extraordinarily good. Thanks for this unexpectedly nice stay.

"Adequate Hotel Close to Coral Gables and Little Havana"

4
27/03/2016

I was pleased with the free parking and free internet. They were the only two free things on this trip. Miami is very expensive, from outrageous parking fees literally everywhere (in Coral Gables you're charged 24 hours a day) to charges for toll roads to expensive restaurants, except in Little Havana which is close to the hotel. I'm not sure I'll ever go back. But this hotel was a good value at $159/night considering what all the other hotels cost. In any other normal city (not New York, Boston, San Francisco), I wouldn't pay more than $89/night. One other downside: the housekeeper left an envelope on the desk each night labelled "TIPS". My tip: You're lucky I don't complain about this and have you fired! I mean, seriously, tips?

"Excellent customer service "

5
25/03/2016

In particular, Jocelyn went far out of her way to correct a mistake that was not even on her or Best Western's part. The staff in general provides excellent customer service, but I have to commend Jocelyn. I will definitely stay here when I am in the area.

"Miami Family Vacation"

5
24/03/2016

Very clean and comfortable hotel. Nice little restaurant on site and their Sunday brunch was a hit! All of the furnishings appeared to be new which was great! Location was good because we were approximately 15-20 minutes from most attractions and malls. I would definitely stay here again.

"Best Western Premier Miami"

5
23/03/2016

Very nice hotel. Everything smooth and clean and confortable. All the services someone in business trip might need. Very well located as well. I will stay again in this hotel upon my next visit to Miami.

"Clean hotel and convenient location"

4
23/03/2016

The were friendly and the hotel was a good location. Free shuttle from the airport ( a bit confusing actually finding it ) and an inexpensive shuttle to the cruise port. We didn't use the on site restaurant but there were places local, that we ate at. Would return again.

"Solid option near Miami International Airport"

4
22/03/2016

Only there briefly but enjoyed the breakfast and the service from Simon, Ailyn, and Dailyn. Rooms are solid and amenities were all good for a hotel so close to the airport. Well reviewed restaurant located in the lobby serving breakfast, lunch, and dinner.

"Good Location Near the Airport"

3
20/03/2016

This is about what you should expect in a motel close to a major airport. The rooms are clean and comfortable, with good soundproofing. The TV and WiFi work well. There is a guest laundry, albeit inconveniently located to all who are not on the 7th floor. The best aspect of the place is a first class bar and tapas restaurant just off the lobby. Tired from traveling, and planning on an early morning the next day, we opted to try the place and were glad we did. We made a meal from some excellent guacamole and ceviche samplers...and a couple of mojitos. That's what you get when you don't have to worry about driving home. Our room wasn't available when we arrived well ahead of the specified check in time. "Just a few minutes," we were told. That proved to be optimistic. It would be nice if hotels planned on this happening occasionally and had a better place to wait than the lobby. Even a luggage storage room would be an improvement.

"Nice place to stay if overnighting at MIA"

4
19/03/2016

Nice room and friendly staff. The breakfast at the hotel was very good. Simon (?), Ailny and Daniel all work very hard to make it a pleasurable dining experience. The room was nice and it was clean. The view wasn't too great but that can't be helped. Van driver in the morning was a bit rude to people, especially the lady that showed up exactly at the departure time, he really needs an attitude adjustment, but everyone just ignored his behavior. We'll most likely stay here again next time too.

"Good Business Hotel"

4
18/03/2016

Nice hotel located quite close to Miami International Airport. Rooms have a good size, a bery confortable bed, good Internet Connection, flat tv and everything works as it should. Delivers what it promises. Attention just to the traffic around the hotel that gets ugly in rush hours.

"Meh, I guess it's okay"

3
18/03/2016

The hotel was clean and decent. The restaurant was a little overpriced but the staff were friendly. The front desk staff were not entirely knowledgeable. They informed me that the shuttle to the port of Miami would be announced prior to departure. Ten minutes later I was told the shuttle left without me. I had been waiting in the lobby fifteen minutes before the scheduled departure and there was no announcement made. I had to wait another hour before the shuttle returned. I understand there's traffic, but that can't explain the lack of communication. Someone did apologize, but when people are relying on you for correct information so they can get to their destination on time, you need to step up your game. Would I stay here again? Maybe, but I wouldn't rely on their transportation.

"Great Experince"

5
17/03/2016

I have been couple times in this hotel for business travel. They doing really great. Rooms are clean and staff are very friendly. They do have also great restaurant service and food. For sure I will stay again. Thank you...

"Good location , family hotel"

4
16/03/2016

Very nice hotel , perfect for family with children . The beach it is in front of the hotel . A four people room its big and shiny whith very confortable beds. Very nice people in front desk, i did not have a reservation ( i have in another very dirty hotel ) but help me imediaty and it was perfect.

"Nice hotel, staff could use some work on friendliness"

2
13/03/2016

The hotel is nice and a great value, close to airport, but very thin walls, we could hear cars all night. The staff is not informative or friendly at all. We checked in and got all our bags, as they watched us get in the elevator and it didn't work and we sat there and wondered what we were doing wrong. We got out and asked them what we needed to do, again as they watched us, and they said, "oh that elevator can only take two people up at a time." Well that would have been helpful information to have before five of us with luggage piled in. Thanks, for letting us entertain you. Next we got up to the room to rest up a bit from our travels and tried to turn on the to. Not working. We looked all around for some sort of switch or sign of energy saver. Nothing. I have been in energy saving hotels before. They have a little sign by a switch by the door that says how they safe the environment by providing this switch for people to turn off e dry thing before leaving the room and turning on everything when checking in, but there is always a sign, always. My husband went down sat airs to let them know about the to, that's when they tell us about the switch, not when we check in? Oh by the way... Really? Thanks for the helpful info. I'll just forget to recommend this hotel, like they forgot to inform us of all the tricks to their tricky hotel.

"Good choice for airport hotel"

4
11/03/2016

We have stayed at more than a dozen different hotels close to MIA and this is our one of choice as it is very convenient to both the airport and the city, is clean and good value and the bed is great. We were very disappointed with the restaurant and won't go back but this was our second visit to the hotel and we were pleasantly surprised at the quality.

"Nice hotel close to airport and cruise port"

4
09/03/2016

Stayed for one night pre-cruise. This hotel is very nice and close to the airport. The bed was the most comfortable bed I think I have ever slept in. The room was very spacious and was clean. The lobby was pleasant but nothing special. There is a small sundries area where you can purchase junk food, drinks and amenities like Tylenol or toothpaste if you need to. There is a small restaurant with a breakfast buffet but it is not included in the price. We ordered breakfast off of the menu and it was good, hot food. I found the sausage and bacon to be a little strange compared to what I am used to in Canada (the sausage were actually hot dogs) but other than that the food was tasty. The coffee machine in the room made good tasting coffee. There was free wifi in the rooms and public areas. We didn't explore the area very much but there was a Burger King, a convenience store and gas station right across the street, and an iHop a couple of blocks away. The hotel offered a free airport shuttle but we didn't want to wait around for it to drive by at the airport so we took a taxi which cost $17. Leaving for the port there was also a shared shuttle bus for $10 per person that left the hotel at 11, 12 or 1pm. We wanted to get there earlier so we took a taxi to the prt which cost $27 (metered fare).

"Very nice place to stay, good restaurant, nice staff, free shuttle from the airport"

5
07/03/2016

It was a nice place to stay. The room was very nice, the bed very comfortable and the restaurant in the hotel had very good food. The free shuttle from the airport was nice and the offer a shuttle service to the port of Miami. The staff were very nice, courteous and helpful as well.

"Good stop over"

3
07/03/2016

We used this as a stop over between a cruise and flight. We arrived around 9pm the shuttle took about 20min to pick us up so the timing was average. When we arrived at the hotel check in was fast and the room was clean and well appointed. We tried to eat that the restaurant in the hotel but service was slow (15 min and still no menus or water). The Hotel was close to a market and a few fast food restaurants. All in all it really lived up to my needs.

"A restful night berfore our flight out"

4
06/03/2016

Very close to Miami International ... yet quiet. A very restful evening before an early morning flight. The bar is good - great atmosphere. Close to quite a few restaurants of any price range and cuisine.

"Skip the restaurant"

3
06/03/2016

Convenient to the airport and an adequate modern motor inn but pricey. We arrived on Valentines Day and the restaurant was offering only an expensive set Valentine's meal. The steak offered was easily the worst we have been served in 30 years. Not since a $1.50 steak at a cheap pension in Managua (1980) have I been served a piece of beef this awful, tough and tasteless.

"A suggestion for people going to the cruise port"

4
05/03/2016

Yes there is a shuttle to the cruise port for a fee. I have a suggestion for the brave at heart! This is what we did. We came in the day before our cruise, which most people do just in case there are flight delays. I did some research and discovered that if I rented a car overnight some had free shuttles to the cruise port when you return the car the next day. Here are the reasons for this decision and I was VERY happy with my decision. 1. Rather than packing liquids like sunscreen, motion-sickness/stomach and headache pills you can drive to a pharmacy and get them there all for low prices. This also meant we just brought carry-ons which usually fits everything you need for a cruise. 2. When you arrive you can get to a restaurant for a decent meal-I would suggest something Cuban:) 3. If you are adventurous drive to South Beach for the experience and perhaps a bite to eat and walk on the beach 4. Parking is free at the hotel. 5. Cruise shuttles leave every few minutes from the car return site at the airport. We got on the shuttle back from the port too and no one asked for any reservation (shhhh...) 6. Dollar car rental was the company I used and I paid $29.00!!! total. Be sure to chose Miami-Cruise Ship as your pick up and return. Enjoy your holiday!

"GREAT SERVICE IN THE RESTAURANT"

4
02/03/2016

We were extremely impressed with the pleasant and helpful demeanor of Simon (the manager) and Ailyn (our waitress). They were friendly (lots of smiles). They actually seemed happy that we were there and anxious to serve us! The food was great. We ordered bagels and they came with cream cheese, jam, and fresh fruit. We recommend you stay at the Best Western Premier. It is close to the airport and convenient to drive to. Diane and Tom Mudano and Sue Lemelin

"clean and curtious"

5
28/02/2016

We had a nice clean room, staff was kind and helpful, no problems at all. We traveled with a special needs child and they were very helpful and respectful of our needs. Airport shuttle was very prompt. I would definitely stay again.

"Nice place to stay"

4
27/02/2016

2nd time staying at this hotel during our winter vacation. We like the fact that the hotel is close to airport and has a free shuttle to and from the airport; and like that there is a shuttle service for a reasonable fee to the Port. Not a lot of restaurants around. Burger King across the street is handy. Short walk to a Publix. Rooms are very nice and bed is extremely comfortable! Staff is very friendly. Only thing is location is not great if you plan to stay more than a couple of nights - would have to use a taxi or have a vehicle. We would definitely stay here again!

"AWESOME STAY"

5
26/02/2016

Loved this hotel! super clean and very nice people.Location is kinda sketchy, i had to confirm at the desk if i was able to walk around there without being mugged. Still decided not to take or chances and we were very careful. still a very nice place and i would defenetly stay there again.

"Individual"

4
26/02/2016

Overall satisfied with the Quality of accommodations and the quality of service received. The Hotel is located in a prime area of the city close to both the Miami Airport and the Sea Port which is very convenient for Guest who will be taking a cruise.

"Awful experience"

2
25/02/2016

upon arrival, the girl at the front desk was very nice and let us check in early (1pm vs 3pm) so that was very nice. everything was going well until the second day. waitstaff for breakfast was SO RUDE! there was this young guy there who was absolute miserable and not friendly at all. did not offer us juice, gave us coffee no milk. SO RUDE, it made me feel so sad and didnt want to stay there at all. everyone else around us was being waited on nicely. whats the deal? they also barley speak English so heads up on that. 3rd day got worst. they threw away important documents i had in my room. WHY IN THE EARTH would house keeping throw away something that LOOKED IMPORTANT COME ON! i called front desk and basically they didnt care at all. said i needed to speak to housekeeping manager. SO DISAPPOINTED. ordered room service for dinner, same miserable kid, forgot my utensil and drink. the final day the waiter was very nice, what a turn around but the food SUCKS and is SO MUCH MONEY. I would never stay here again.

"Clean"

3
24/02/2016

Clean modern place to stay. We were hoping for a little nicer accommodations for the money. Great place for business travel. Pool could be heated, its kind of useless in the winter unless you like to take the polar challenge. Staff was friendly and helpful.

"Ok for sleeping"

3
23/02/2016

Stayed here for business training, ok if you just want a place to lay your head for the night. Most things in the disabled room did not work. Clock radio could not be set to the correct time, let alone set the alarm. Refrigerator was not cold even at highest setting. Bathroom need a shelf between the sink and toilet. Horrible for those of us who are disabled but not in wheelchair. Hotel advertises best happy hour in Miami but I doubt it. Three things I ordered in wine not available unless you bought a bottle (Riesling?) and discount on appetizers. Picture shows shower seat, none available. TV reception did not get most common stations. Frustrating experience to say the least. Lastly, go to the burger king across the street if you want a decent cup of coffee. What they serve is more like tea.

"Good airport hotel with free shuttle bus"

5
22/02/2016

Nothing to fault here, other reviewers have covered it pretty well. Just thought I'd flesh out some details on the free shuttle bus for this arriving at the airport. All hotel shuttle buses come to the concourse outside of the 2nd level departures area. As there is a lot of traffic going through here they tend to cruise along slowly looking to see if anyone hails them when they see the logo on the bus. So, just follow the airport lobby signs to hotel transfer buses and when you finally get to the outside noisy bit just pick a spot where you can see the passing traffic and keep you eyes for the white bus logos. Remember this is Best Western Premier, don't get the Best Western Plus bus by mistake!

"Friendly and helpful staff!"

4
21/02/2016

We needed one night stay prior to an early morning departure from MIA. The Best Western Premier offered free airport shuttle, and the desk staff gave us an excellent dinner recommendation. The room was quiet, comfortable, and the decor lovely. Would stay again.

"Hotel stay before cruise "

5
19/02/2016

This hotel has a shuttle from the airport and quick check in. Once you get to your room you're greeted with large and comfortable beds. I had dinner and drinks last night and breakfast this morning in the restaurant downstairs. The staff was friendly and courteous and the food was wonderful... if I am ever back in Miami I would definitely stay here again.

"Miami Cruise"

4
11/02/2016

Stayed at the Best Western Premier for one night prior to boarding our cruise ship at the Miami port. Enjoyed Happy Hour and an excellent dinner at Sabores. Picked up breakfast at the Burger King across the street the next morning since the hotel menu seemed pricey. Room was clean and comfortable. A shuttle service to the port was provided for $10.00 per person. Would stay here again and would recommend this hotel to anyone needing a place to stay prior to leaving for their cruise.

"Almost gave it 5 stars"

4
10/02/2016

We stayed at this hotel with a group of 5 so we had 2 room total. I was very happy with this hotel when we arrived, the room was nice, comfy and clean. They even gave us rooms on the same floor which was very nice. Another plus was on one of the nights we ordered take out and front desk called to tell us the delivery guy arrived, this gave us a safe feeling because they wont let just anybody walk through the hotel. But now comes the problem. We encountered a problem with house keeping. Just to be clear this was one particular person because we stayed for five nights and all the other days everything was fine. On the day of check out house keeping came knocking at 7:30 am asking if and when we were checking out, that was way to early and not the end of it. At the second room she did the same thing but because nobody answered she opened the door so everybody would wake up. And to me this was unacceptable.

"Stay before Cruise"

5
10/02/2016

This location offers the cruise package which is great no need to call for a cab and wait. The location was close to the airport and the staff were great, one in particular exceeded my expectations Roberto Zaldivar. Would stay here again.

"Comfortable and accommodating"

5
09/02/2016

I had a reservation for one night and check in isn't till 3, but I arrived early and they let me do an early check-in so I could freshen up for my meeting. the room was comfortable and quiet, even though the hotel is on a busy street and I was on the 3rd floor. It's a bit out of the way from the airport and downtown, but worth it.

"GREAT HOTEL IF YOU NEED TO GO TO THE AIRPORT"

4
08/02/2016

We stayed here one night to catch a flight in the morning. Hotel was clean, room was big and quiet. Room had a fridge and a microwave. We had dinner and drinks. Drinks were amazing, loved their mojitos. Food was on the expensive side. Airport shuttle runs every 30 minutes and made the trip to and from the airport very convenient.

"Bad experience"

1
07/02/2016

We went here overnight after a late night flight. For $300 a night I expected more. Room smelled like urine, staff very unfriendly. Really you want a tip for cleaning my room? I walked past you in the hall 3x and said good morning only to be ignored. Thank goodness there is a bell at the front desk because nobody is ever there. The in hotel restaurant Sabores (see attached pic). Saturday brunch? NOT, couldn't even get a bloody mary. Ordered off the menu "the southerner" not available said the server (just like the bloody Mary's). Why would you have a fully stocked bar and no tomato juice? The breakfast buffet $8.99 is what you call continental free breakfast in any other hotel. Husband had that 8.99 cont. breakfast I ordered off menu. Service was so lousy we went to hotel lobby to get our own water. Server forgot my oj included with my breakfast when I went to buffet to get my own oj I was scolded for taking from buffet, really? I'm doing your job. Went to pay for breakfast and was only charged for one meal until we pointed it out to her then she added other breakfast. I rarely write reviews but did this one so others don't waste their hard earned $

"For this price???"

2
07/02/2016

While the room is nicely appointed, the bathroom is very dark and certainly not accommodating to the application of make up. The breakfast room was so cold you could have hung meat quite safely there. In addition they charged nine bucks for a very basic cold breakfast with a waffle iron available. At the price of the rooms, I would have expected a complementary, nicer breakfast. The rooms are quite nice, large, with adequate workspace and outlets. The only complaint was traffic noise, even on the fourth floor.

"Not too bad near MIA but ...."

3
05/02/2016

Overall, a nice hotel, with a pretty nice room. Near MIA. But a few things that were a problem. Upon check in I was asked for my AAA card to verify the rate. So I whipped out my iPhone Wallet to show my digital AAA card. "We don't take that, we need a real card." I was like it's midnight and it's 2016. Here's my card. So I had to do a screen grab and email it to someone's personal Gmail account. In the morning, went to get complimentary coffee and it was out. (At 730 am no less). Had to buy my own cup of coffee at the hotel restaurant. Same coffee and all. So not a PREMIER experience. More like what I expected from a Best Western. Still a nice comfy room.

"Overall a nice place"

4
04/02/2016

We stayed here because we like Best Western. It offered a shuttle to the Miami Port and that worked out great. Check in was fast and friendly. Our room was nice and the bed and pillows were really comfortable. The not so great part was the location of the room being a few doors from the main lobby. A loud rolling cart went by earlier than I was ready to get up. It was also confusing for not only myself, but other guests as to whether they offered free breakfast or not. I didn't pursue it, I just paid for breakfast.

"Used lotion in our room"

3
02/02/2016

I was very happy with this hotel when we arrived, we booked through Expedia and got complimentary water & chocolate; the room looked great, clean and comfy. The pizza guy got in and there were menus under the door, toilet roll made to look like a flower. Then the fiasco over lotion started. We get into the room about midnight/12.30ish and upon going to the bathroom find that the lotion in our room had been 3/4 used. I looked at the phone, there's several buttons for things like front desk, housekeeping, reservations etc. So I call the front desk - no answer and no room on the machine to leave a message, so I try housekeeping, same thing. I waited a little between calls and get nothing, by 1am (about 6 tries later) I decide to try again when I get up after some sleep. We got up about 6.30am, we had a big day ahead, still no answer on both lines so I called the reservations number and spoke to a girl in a call centre telling her that I'm just trying to get hold of reception. She puts me in hold, calls them and is pretty much the middle man for a while, tells me someone will be right up with the lotion then asks why I didn't report it when we arrived...are you f-ing kidding me? 10 minutes later no one has come and we needed to leave, dry legs and all. At reception upon check-out we try to tell the lady the story and she didn't want to hear it, it was clear no one was even on the way to our room because she acted like it was the first she'd heard of it, she just gets 2 bottles of lotion out of the drawer and gives them to me. Then tells me that I should have called 0 because those buttons on the phone DO NOTHING! Well what the F are they there for then? If someone had of just changed the lotion in the first place, this would have been 5 stars.

"The worst customer service ever"

1
31/01/2016

My family and I booked this hotel for a one night stay from orbits through travel rewards. We were on our way to a cruise and had to stay for one night. We were looking for a hotel with breakfast included and ultimately chose this one as the site indicated it does. When we did go for breakfast in the morning, the server mumbled something and walked away but we saw the usual buffet of cereal, coffee and fruit and figured that must be it. The food was less than mediocre and as it turns out they told us we have to pay. While sitting down we watched other people come in, also disoriented and also not being informed until after the fact. We spoke with front desk, who in a rude tone of voice would not even let us get a word in while she was trying to tell us that their website says no breakfast and it's not their fault that a third party site said includes breakfast. This individual was rude and unhelpful and frankly, the worst customer service I've ever had. I did ask to speak with a manager and she advised they were not there. Again, not helpful at all. So we were forced to pay the 8.99$ plus tax each for 4 people for a breakfast made of toast and cereal on top of experiencing the worst customer service. Needless to say, we will not be staying here again and will think twice before considering booking with any Best Western.

"Fine for a short stay"

4
29/01/2016

This hotel was comfortable, staff were helpful. There is a shuttle from Miami International Airport. We thought breakfast was included in our room rate, but it wasn't. Wasn't an issue though as IHOP is a short walk away. There's also a CVS nearby. We didn't use the restaurant or gym, so can't comment on those. Had a good sleep. I don't think the location is especially great, although it appears to be in a nice neighbourhood. I would stay again if I needed an airport hotel near MIA again. Free wifi worked well.

"Don't believe the brochure."

3
29/01/2016

First of all, the hotel is attractive,the rooms are nice, but there are a couple of things that really bugged me. We've stayed at a lot of Best Western Pluses, and really enjoy the complementary breakfasts. So when we booked at the Best Western Premier, which is supposed to be a step above, we expected an even nicer complementary meal. Forget about it. Not only was there no complementary breakfast, but the "restaurant" on location was just a noisey bar with a few tables to eat at (noisey for dinner. Didn't go there for breakfast). The in-room information book states "free coffee in the lobby 24 hours a day". Forget about it. No coffee before 6:45 A.M. I was told by the front desk that " I'm the only one here. You'll have to wait until housekeeping gets here." When I told her the booklet said free coffee 24 hrs. a day, she said she didn' t know what the booklet said, but I'll have to wait. The information said that a coin operated laundry was available on the 7th floor, and that soap and a change machine was available. Forget about it. There were 2 soap dispensers, but both were either broken or empty. Change machine? Forget about it. None available. When I went all the way back to the front desk, she said there's never been one available. Then she had to dig through 3 drawers to find me 8 quarters. The rates at this Beat Western are twice as much as we have ever paid, but you receive less amenities. We'll look elsewhere next time.

"good stay,good breakfast"

4
28/01/2016

we arrived at the hotel by chance after missing uor flight to new york ,in spite of the delay to give us the room these were clean and very comfortable ,the next morning we had breakfast in the hotel restaurant,the girl daylen attention was exellent,very friendly and helpful,the food was good .i recommend the hotel and restaurant,we will when we return to the miami

"Nice surprise for an airport hotel"

4
26/01/2016

We were recently stranded in Miami due to a blizzard. Luckily, we were able to get a booking here. I cannot compliment the staff behind the desk enough. They are the most pleasant accommodating young people I have met in a long time. Nothing was too much for them, from taking our bags to a check room to calling taxis to rebooking us nightly because we did not know when we could leave. We had a wonderful suite. So tasteful and large. There was an entire sitting area with a couch tables and a brand new tv, comfortable arm chars. I have been in higher priced places that did not have enough chairs for 2 people to sit comfortably. Also, quiet with 4 rooms on this floor. Suite couch opens so 3 or 4 could occupy the room. Great if you are traveling with kids.

"Good accommodation and restaurant; albeit a little haphazard"

4
23/01/2016

Spacious, quiet and clean rooms, decent breakfast choice including fresh fruit any yogurts. Enjoyable and nicely presented dinner choice but for some reason, the menus don't remotely correspond with what they have available. Although hardly any dinners, they offered us menus that they knew to be completely out of date; they only had a few that were correct which made the experience unnecessarily challenging!

"Flight delayed; we were put up in this hotel"

5
23/01/2016

Well, after a nightmare of a trip, flight wise, and 3 overnights paid for by the airline in 3 different cities, we stayed in this hotel. Very nice. Clean, attractive, comfortable bed, great pillows. Only complaint was Miami tap water tastes terrible (not the hotel's fault); also the in-house restaurant seemed to be out of many of the items on the menu. Otherwise, a fine stay

"Don't stay long its okay"

4
20/01/2016

We got in late, as we had a 14 hour drive, when they sent us to our room, we opened the door and someone else already had the room, clothes where thrown everywhere and suit case was on the bed, when we went down the guy i don't think believed us, he went up and said well the room had been cleaned ... really!! think not. They gave us another room a few doors down, the room smelled like mold, stunk bad, we went to a store and had to buy air freshener it smelled so bad to us, we were tired and in no mood to fuss with them. The breakfast was so so, definately had better, but if you need to just stay a few hours you will do fine, a little pricey i thought, but it was a place to lay our heads.

"Quick stay"

4
18/01/2016

We staid in this hotel just one night. It was clean, the staff was friendly and the room/ suite was adequate for 4 people. It's not too far from the airport but definitely not the kind of location you want if you are on vacation in Miami.

"Pre-cruise stay"

5
17/01/2016

The hotel itself was perfect. Good staff, nice room and amenities. The only disappointment is that the room does not include breakfast. It is available on site (as is dinner) for an extra charge. It was noted on the webpage so the fault was mine, but if it is important to you you might want to take it into consideration. We chose it because they offer shuttle to the cruise on day of departure (you make arrangements with the shuttle driver for pickup at your own expense- we were told $10 per person) and parking was free for the nights that we stayed and $10 for each night on the cruise. In the end we opted to not use the shuttle but drove to the Port as the drive was easy and it gave us an easier departure at the end of the cruise to have our car parked at the port. The property was extremely nice but there were limited opportunities for dinner nearby (we ate downtown before returning to our room). Downtown hotels are undeniably more convenient, but also much more expensive. We found this property to be a great compromise.

"good airport hotel"

4
14/01/2016

We spent one night at this hotel prior to making an early morning flight at MIA. We arrived after dinner and left before breakfast. I wanted a hotel with free parking, and free wifi. A free breakfast would have been nice, but not essential. The Best Western Premier met my requirements. The room was clean and quiet. Staff helped me print my boarding passes and gave me very simple directions to the car return center at MIA. We had a good experience here.

"Better choice for a 1 night stopover"

4
14/01/2016

A much better experience on the return from Havana. comfortable room with plenty of space, friendly staff free wifi though I could not get it to work but did not really try very hard. An onsite restaurant that was better than I expected but breakfast is not free.

"Clean room and nice lobby."

4
13/01/2016

This was a clean hotel our room was very clean spacious and nice. The lobby was nice . the staff was pleasant. It was a good stop off point to drive to the Keys the next day. It was near some good restaurants.

"NOT BAD 1 complaint"

3
07/01/2016

Was in town a day early for a cruise the week of Christmas. It took an hr before shuttle bus showed. Other than that we enjoyed staying there. Also if you ask the fro front desk to call a cab make sure its a real cab company not just a person they know giving rides. Charged us 20 bucks to get to a restaurant that wasn't far. The restaurant called us a cab from a real cab company and it was 9 bucks to get back to hotel. The shuttle company to the port was legit you pay once and he comes back the day you come back from your cruise,

"Slow and deceptive"

2
05/01/2016

Very comfortable bed, but ... Check in was SLOOOOOOOW. We had a reservation, but had to stand in line for about 20 minutes while the two clerks slowly went about their business. One group of three women took all that time, and more, talking with the clerk. I don't know if they were asking directions, had problems, or were just trading recipes, but if it was anything other than checking in or out the clerk should have asked them to wait while she took care of other customers. We made the reservation several months ago. At that time breakfast was listed on their website as a free buffet. Fairly standard for the industry. However, that policy has apparently changed, as now it's listed as "Charges may apply". And at the restaurant itself, charges definitely DO apply. I told them it was free when I made the reservation, they said they didn't know about that, but that it's not free now. That type of bait and switch policy isn't acceptable, and we will not stay there again.

"hotel room"

2
04/01/2016

the hotel lobby was very nice. paid $300 for a room with ocean view since it was my birthday. toilet did not flush, carpet wet, they also charge $30. per day for parking in a small gargage that only holds maybe 25 cars. hard to park in small spaces. you must pay for chairs on the beach as well. not worth the money for being on a beach.

"Great Hotel Close to MIA"

4
03/01/2016

We stayed at Best Western Premier for the one night. This part of a Florida package put together by AAA travel agent. We enjoyed our stay. The staff was friendly. Hotel is close to the Miami International Airport and some excellent restaurants. I was pleasantly surprised at the quality of accommodations at this hotel.

"No towels, management didn't make it right."

1
31/12/2015

After checking in, we went to the pool. We noticed that there were no pool towels so we dripped our way back to our room. In the room, we were surprised that there were no bath towels, only a few hand towels. I called the front desk and they told me they didn't have any dry towels, but would send some up soon. We bathed our kids and used the hand towels to dry them. I called again an hour later, still no towels. Tired of being cold and wet, I went to the exercise room and took the last towel, also the size of a hand towel. My wife and I showered and used the wet, nasty hand towels. We got our kids to bed and called the desk once more, hours after the first call, to express our displeasure and to tell them NOT to send towels at this point because it would wake up our kids. There was a very weak apology and that was it. What kind of hotel doesn't have adequate towels in the room we paid for, nor at the pool? The wreaks of poor management. I never write reviews, but I am super steamed about this. Terrible service. I won't stay here again.

"Excellent Hotel, in a perfect location"

5
28/12/2015

We stayed at Best Western Premier for 5 nights. We enjoyed our stay. Hotel is in a strategic location, close to everything. Hotel is clean, room is spacious, and staff is helpful. Hotel has a fitness room, a swimming pool and a restaurant offering breakfast and dinner + brunch during the weekend.

"Restaurant service and experience a disaster"

1
27/12/2015

After we missed our connecting flight due to a delay on the part of the airline, we were offered a room in the best western. What can I say about the best western premier in Miami. The room was great and the check in staff were welcoming. However it went very much downhill from there. For starters the restaurant service was the worst I have ever experienced. The waitress continually walked passed oblivious to our existence. After an approx 45 mins wait, our meal was served to us in a plastic bag. This was the complementary dinner provided on behalf of our airline. To add insult to injury we were asked did we want our plates removed so we ate from plastic containers. Bearing in mind we were tired and stressed after a long day of travelling. When we started eating we were presented with a receipt and asked to sign it straight away. This was questioned which received a mute answer. The following morning we were delayed once more as an unnecessary amount of time elapsed before we were given our deposits back and subsequently missed the shuttle bus. I would avoid this hotel at all costs.

"Awesome location with great staff"

5
21/12/2015

Everything went just great and smooth. Staff was on top of every details. I did not know what to expect with this stay but it turn out to be a great experience. Starting with the front desk, housekeeping, restaurant, etc they were all into his role helping guests in any way they could . Highly recommended

"Top Place to Stay"

5
20/12/2015

We loved this place. Everything was fabulous. The staff were efficient and friendly. The restaurant food was yummy. Happy hour was a bonus. We enjoyed our swim in the pool. Rooms were excellent too. We will stay here every time we fly through Miami in the future.

"FREE PARKING!!!"

3
19/12/2015

Friends getaway weekend. 5 rooms 10 people.... All 5 rooms were clean! All rooms good size. Bed was comfortable, Decent decor Strong A/C unit When you turn off the a/c the room will have a humid smell (same for all rooms) we recommend leaving the a/c running on the lowest setting to get rid of the smell. Good Location as long as you've rented a car! Easy access to all major roads and highway. One of the only hotels to offer free parking. For $7.99 a Continental buffet breakfast. We rate it at 3 starts. Price is right just not enough options at the buffet. Would definitely recommend this hotel.

"Very satisfactory"

4
18/12/2015

For our purpose it was well situated near the airport with goog parking space for cars. We did not eat at the hotel so we have no commet there, but it was good with access to internet for airline checkin etc. To summarise " we will be back". Best regards Gunnar and Tanja

"Beautiful Room! Great location!"

4
15/12/2015

We flew to Miami on Halloween night because we were boarding a cruise the following morning. The airport had a free shuttle to the hotel which was super convenient and really just 5 minutes down the road. The lobby is updated and very nicely decorated. They have a restaurant which we didn't have time to check out and a small shopping area with convenience items. The room was beautiful. Very spacious and comfortable. Beautiful bathroom with an oversized tub. The view was decent. You could see the airport as well as what I think is the end of South beach however the next lot over is doing construction so that part we looked over. Overall a great experience! This hotel didn't get a 5 for 3 reasons 1. The woman who checked us in...I think Rosalyn...I could be wrong was very rude. No smile whatsoever. Bad attitude. We asked if there was a complimentary breakfast in the morning and she said in a very condescending tone "Yes, but that doesn't come with your package." I'm not sure what "package" we got but we found that odd. Luckily we didn't want breakfast. 2. I'm a makeup artist on the side so lighting is very important. The bathroom while very beautiful was very dimly lit even with all 3 lights on. I had to sit in front of the window and use natural light. 3. This is a weird one...lol. If you're sitting on the toilet with the bathroom door open fully you can't close the door. The door will literally slightly rub the edge of the toilet when you open it all the way.

"Nice"

4
14/12/2015

Hotel is nice, located near Miami International Airport. Onsite restaurant. Beds and Pillows very comfortable. Room was comfortable. Outdoor pool. Not within walking distance of things to see or do. Front desk staff in need of a dose of happiness!

"Third Time Around"

5
12/12/2015

This is my third time staying at this Best Western and I really enjoy it. It was very close to the cruise terminal, close to restaurants, as well as very close to south beach. The rooms are very clean and spacious. I would not hesitate to stay here again.

"Nice Hotel"

4
12/12/2015

- The staff was friendly - The room was clean - The airport shuttle service was much better than other hotels I have visited - Microwave, refrigerator, and safe are always a plus at a hotel - Cable doesn't have many good stations - View isn't the best, but it is close to the airport - iHop, Pizza Hut, and Burger King nearby - Not close to shopping malls

"Good for overnight stay near Miami airport"

4
12/12/2015

Thanks to American immigration and American Airlines, arrived shattered. Had a coffee and some nuts and went to bed. Early start in the morning meant no time for breakfast. So cannot comment on anything apart from check in, bed, the room and pick up service. Apart from the pick up service it was excellent. The drivers of the pick service could do with a customer care course. The drop of driver did not want to take us to departure 9 gate. So we just sat there till he drove a couple of hundred yards to our asked for gate. It is not a cheap hotel, but the rooms and comfort are just what you want after a tiring journey.

"Nice hotel close to airport"

4
11/12/2015

The hotel lobby and guest room was very clean and comfortable. I have to point out so that we had a suite. The bed was very nice and we got a good nights sleep. The room was rather large and very spacious with a separate sitting area. Restroom was clean. The hotel offers free parking for their guests but no free breakfast as you would expect at a best western property. You can get to the airport either with the free shuttle but allow for enough time as it does not leave that frequently. Especially if you have an early morning flight to catch. By rental car you can reach the airport in about 10 minutes.

"Expensive and Noisy"

3
07/12/2015

Very expensive hotel, costly late check out still locked us out of room. Maids were noisy, yelling in hallway. Food was fantastic in lobby. I'd even say WOW! Also very confusing on the multiple Best Westerns in area. Be sure to know exactly which one when you get on the shuttle at the airport. Beds were wonderful.

"Winter 2015"

4
06/12/2015

Great hotel. Staff was very friendly with fast check in. Shuttle bus service is not the best. it sez every 30 minutes for pickup but I waited over an hour at the airport. It did seem to leave every 30 minutes from the Hotel. The cruise shuttle was great $10 straight to the port and also returning to the hotel. The room was great and we enjoyed our stay.

"airport hotel"

4
05/12/2015

It was fine. No hot tub. Good smelling soap. VERY pricey breakfast that most hotels give away free. Parking was fine. Lots a road noise when sitting by the outdoor pool. The closest place to eat was a Burger King.

"Great Hotel Near Airport"

5
03/12/2015

This hotel was great. I was attending a real estate class at the Miami Association of Realtors and this was close and convenient. Hotel was clean and updated. They have a restaurant and bar on location which was great. I would definitely stay here again.

"Great Value / Centrally Located"

5
01/12/2015

In town for family, so location was very convenient for that purpose. Hotel is nicely kept up, staff was very polite and professional, room was very clean and modern. Great value, would highly recommend and would stay again.

"Wonderful service!"

5
27/11/2015

I am so impressed by the service here: the receptionists were all incredibly helpful, responding immediately to absolutely anything I asked and being so graciously helpful. The fitness centre has a great variety of equipment that allows a great workout, which you don't normally find in hotels. The room was beautiful & I love the free coffee! Fantastic! Finally, of course, the free shuttle to / from the airport is very convenient.

"Nice"

4
19/11/2015

Very nice hotel. The restaurant is excellent. Good diverse selection and the quality and taste are incredible. Very surprising for a Best Western. Second stay at this location and if I travel through Miami I will be back.

"The Shuttle That Never Came"

2
17/11/2015

Nice room, good restaurant, good location close to the airport. However, I arrived at the airport a little after noon on a Saturday and the shuttle to the hotel never came. I called the hotel 5 times, and they kept saying he had just been there or was on his way or was about to leave in a few minutes blah blah blah. . . . On the last call they said I should take a cab, and they'd pay for it, which they did. Meanwhile, why the incompetence and lies?

"Ok for A Night"

2
16/11/2015

Property is ok, disagree with the $10 per day parking charge for Diamond members to leave their car when fly out of town. Saw bags of trash in each stairwell landing. English NOT primary language at this hotel, so hard to understand employees. But property was comfortable....for a one night stay, on the way out of town. And beware of your room rate. Was quoted one rate, but charged a higher rate. Pointed out to lady at the desk, she said she would correct, but didn't. Having a hard time getting the quoted rate.

"Great Hotel for overnight in Miami"

5
12/11/2015

This is a great hotel for an overnight stay in Miami. The staff is professional, the condition of the rooms and beds are outstanding and the transportation to and from the airport is excellent. The location of the hotel is not convenient for walking to area restaurants. We decided to eat at the hotel restaurant since we were tired from a cross country flight. The food is very good but a bit pricey. A word of caution! The waiter doesn't tell you that a 15% gratuity is included on your bill. True, the 15% gratuity is listed, but one hardly ever looks over the bill in dimly lit restaurants after a long day of travel. A professional waiter would mention to the guest that a 15% gratuity is included so that you do not over tip! We typically tip 15 to 20%, not 30 to 35% and since the bill was presented with the "TIP Area" blank, we almost over tipped. We will definitely stay here again when traveling through Miami but will most likely take a cab to an area restaurant where perceived deception to garner extra tips is not practiced.

"Miami visit"

4
09/11/2015

We stayed in this hotel before taking a cruise from the Port oef Miami. Other than the fact we were not informed that there was a cost for the breakfast buffet, the hotel was very nice. It was beautifully appointed and the beds were extremely comfortable. Pick up from the airport was speedy.

"Ok for short stay"

3
06/11/2015

The best part of the hotel is it's proximity to both air and cruise ports. If you only need to stay overnight to get to either port, this is ideal. If you are looking for an extended stay, consider other hotels.

"Very welcoming!"

4
04/11/2015

The room was clean and had a lot of extras including a magnifying mirror in the bathroom. I needed a bottle opener and the front desk clerk found one for me. I was really grateful! The next morning the check out was fast and efficient.

"Great stay close to Miami Airport..."

4
04/11/2015

Stayed for business for almost a week at this BW Premier property. Front desk was very friendly and efficient. Parking was for free and was upgraded to a huge room that was very well appointed, big plasma tv with many cable channels and bed was comfy together with a powerfull A/C made my stay very satisfactory. Internet connection was free and fast. Congratulations to the management.

"Good location"

3
02/11/2015

We requested the room to be facing east to avoid the noisy traffic when booked online 3 months ago but got the room facing west on the noisy side. We stayed 3 days and staff did not care less. Room was modern, spacious with two queen beds, clean, free shuttle to and from airport. The beds were comfortable but did not sleep well because of the noise generated from the air condition noise, if a/c is off, you will get the annoying street noise. East on W Flagler, there are two supermarkets including big Publix supermarket at 36th Ct and free trolley to Coral Gables, west on W Flagler, good bakery store La Rosa.

"Great deal close to the airport"

4
30/10/2015

This premier hotel is about one of the best deals closer to the airport, with a pool and a very good latin fusion restaurant is just 8 minutes away from MIA. The rooms are large with seating are, microwave and fridge.

"Convenient after a long flight"

5
30/10/2015

This is our second stay at this hotel. Having flown into Miami from London the hotel is a short drive away from the airport which was ideal for an over night stay. Our first visit we drove down to the Florida Keys, this visit was to drive on to Fort Myers Beach. The décor is modern, the place is clean and the enormous bedroom was very comfortable - queen bed included. There is a restaurant open in the evening which we didn't use but we did pay for breakfast which offered cold or hot buffet breakfast foods. The staff were all pleasant and helpful. Check in and out was no problem. Plenty of car parking for us both stays, however I don't know if this is the same when the snow birds hit the area. Would definitely stay again if we flew into Miami again

"Not sure about "Premier" perhaps a "Plus" instead."

4
26/10/2015

Nothing "Premier" about it (perhaps a "Plus" instead). Overall, It was nice decent stay. Modern, quiet, convenient, and comfortable, equipped with small fridge and microwave. Cleanliness could be spruced up a notch. Heavy bathroom door swings/brushes right into toilet. Nice elephant showerhead & good water pressure. Enjoyed lots of pillows! Free Wi-Fi. Breakfast is not free ($8.99) but starts at 6:00 a.m. Parking is tight spaced. Near airport. Will stay again if in the area and if priced right.

"Nice hotel"

4
21/10/2015

Check in went smoothly. Had a nice 2 bed room on a higher floor. Did not have much interaction with staff. Hotel had a pretty restaurant with helpful kitchen staff. Unfortunately we did not get to use their beautiful pool. I would definitely stay there again.

"do not stay here after surgery"

2
17/10/2015

Front desk rude, not interested in the business that the surgery center sends, no provisions for people needing extra time after surgery. Very rude and abrupt when i asked for late checkout, I would have paid rather than stay at the airport for 6 hours after surgery. They treated me like some sort of undesirable. i am a hilton gold member, although best westerns are often more convenient for travel, i find the service so laughably bad so often I just do not want to deal.

"Friendly exoerience"

5
16/10/2015

This hotel was a stop over from a cruise before flying, but the hotel staff made the stay most enjoyable. Front desk lady helped us check in early and even help us with luggage to room. Rooms were spacious and modern. There was free wifi, and a beautiful restaurant inside the hotel. We were a short distance from miracle Mile mall and airport was 10 minutes away. We decided to order in and they gave us a list of the best delivery restaurants. The Chinese we chose was amazing and delivered right to the door in jig time. The main lobby had free coffee all the time and a beautiful modern lobby.

"Good for Overnight Connections"

4
14/10/2015

This hotel was clean and well appointed, and our stay was good and uneventful--which is a lot to say given some other reviews. The onsite restaurant was a great surprise--very upscale for a hotel restaurant, with luscious food. I still remember the bacon-wrapped dates on a blue cheese "cloud". Had to wait 15-20 minutes for the shuttle from the airport, but we timed the return just right--no waiting. Walked down to the IHOP for breakfast rather than pay for the hotel breakfast.

"Airport related stay "

4
10/10/2015

Missed my connection so was first given a voucher for the Clarion, read review and asked for another option. The American Airline rep recommended this property , reviews were not great but I followed her advice. Shuttle took a while, he came around to me then asked could he drop off others and come back. I was tired and ready to get to my room but as promised he returned about 15 mins later. He was very professional and had no issues. Front desk was professional as well. Room was modern, bed comfortable and everything was spotless. On site restaurant was good and breakfast outstanding. No issues with the return shuttle the next morning. Overall a pleasant stay.

"Look for other options"

2
10/10/2015

We booked this hotel because we had a late flight in and an early flight out and we wanted the free shuttle service. When we arrived we called and were told that there was “no shuttle”. After a longer discussion I was able to determine what she meant was the shuttle stops running at Midnight. So we grabbed a cab ($20) and went over to the hotel. When we got to the room, neither the desk lamp or the floor lamped worked. When I went into the bathroom, you could still see the whiskers in the sink from the previous guest. Ok, so none of this stuff is very serious, but for the price they are charging I don't think it is too much to ask for a clean fully functioning room and the free shuttle they advertise. Next time I will look for other options and suggest you do the same.

"Great location and room"

5
09/10/2015

Stayed one night after long vacation of S Florida. Hotel staff very friendly and actually asked what my room preferences were...such as location of room, noise level, etc. Room was clean, nicely decorated and larger than expected. Beds very comfortable. Being near airport, we rarely heard planes. Located right on Flagler..Very easy to find.

"Good for one night. Comfortable beds, on site restaurant. "

4
05/10/2015

We stayed here for one night after arriving by plane and getting ready to explore the Everglades. The hotel is outside the airport grounds and so is a short drive through city streets. There was on site parking and free Wifi which worked well (receptionist advised wifi works better on lower floors). We ate at the onsite restaurant which suited us as we arrived after 9 pm. Restaurant was very busy for late on a Thursday nigh. We found the staff friendly and efficient. We were offered a choice of upper or lower floors, and simply requested a quiet room. Our room was very quiet so we can't complain.

"Unexpected Missed Connection/Airport-Related Stay"

3
30/09/2015

I was put in hotel room by American Airlines when I missed my connecting flight to Tallahassee. I had to take a cab because the shuttle stops running midnight (not the Best Western's problem, just a communication issue with American). All things considered, I was pleased with the cleanliness of the hotel, the wifi, and a shuttle driver to take me back to the airport at 7 a.m. I don't know that I would seek it out if I needed to stay at the Miami Airport (I am partial to a different chain nearby) but this situation had a happier ending than I would have originally anticipated and I am decently satisfied.

"Bad experience"

1
26/09/2015

terrible customer service, rip off, be careful using this hotel or don't use at all. the restaurant is too expensive, they do not provide receipts, they include gratuity in the total but do not itemize it, therefore possible doubling up on the gratuity.

"Don't expect the shuttle to pick you up!"

2
21/09/2015

After picking up our luggage we called for the hotel shuttle and were told the shuttle would pick us up in 15 minutes. 30 minutes later waiting in 90 degree heat we gave up and took a cab. Upon arrival at the hotel I complained to the desk clerk and asked for the manager. There was no manager on duty. I asked for compensation for the cab fare and was told that would not happenand and no apology at all. The next morning at check out I spoke to another desk clerk and she asked for the cab receipt. I had not kept it because of the answer from the first person I spoke to. This clerk asked for my email address so that the manager could contact me. Here we are 10 days later no contact from the hotel.

"staff uncaring"

1
14/09/2015

We wer 20 women with five rooms. We were not told about additional fees before we arrived. Staff acted like we should know all these things, but our email confirmation was not specific. the hotel juste dwanted someones name so they could put blame. that was not what we wanted we wanted better service. hotel is in a very poor area as well. We chose it because we could get transfers from the airport and to the cruise port.