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Best Western Plus Miami Airport North Hotel & Suites, Miami

4.5/5  - basé sur 1228 notations.
131 Fairway Drive, 33166-5849, Miami, United States - See map

Easy access to major highways like the Turnpike and I-95 make this Miami hotel a great choice. Conveniently located less than two miles from Miami International Airport and adjacent to the Miami Springs Golf Course, this Miami Airport hotel has it all. An ideal choice for both business and leisure travelers, guests have easy access to key area attractions including the Port of Miami, Miami Beach, Coral Gables, downtown Miami and beyond. The University of Miami athletic events are a big draw. For business travelers, the hotel offers a 24-hour business center with fax, copy, e-mail and print services. We offer high-speed wireless Internet access throughout the hotel, making it easy to catch up on work. Leisure travelers enjoy the convenient access to famous attractions like beaches or shopping at Miami International Mall or Dolphin Mall. Sports fans are close to the Heat Arena, Marlin Park, and Orange Bowl (Miami Hurricanes). Feeling lucky? Take a short ride to Magic City Casino. Our brand new upscale Miami hotel features 92 guest rooms and suites. Relax in the welcoming ambiance with 42-inch HD televisions, free Wi-Fi and upgraded toiletries. A complimentary hot breakfast is a great start to any day. Centrally located, guests are 15 minutes from downtown and 20 minutes from South Beach. Major PGA events, the World Golf Championships and Cadillac Championships, are nearby. From NASCAR® races to the Miami International Boat Show, entertainment is endless. Even business travelers with FedEx® and Federal Reserve Miami Bank, right down the street, find it easy to have fun on trips. With Boeing training right next door, Centurion Cargo in the neighborhood and UPS® headquarters close by, many guests are on a mission to mix business with pleasure. Reserve your room or suite at the Best Western Plus Miami Airport North Hotel. Enjoy your stay.

Best Western Plus

Miami Airport North Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1231 guest reviews
NOTE ISSUED
Excellent
641
Very Good
453
Average
89
Poor
28
Terrible
20
REFER TO NOTICE
Business Business
121
Couples Couples
424
Family Family
486
Friends getaway Friends getaway
96
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Short Stay"

4
18/07/2018

My friend and I were returning home from Curacao and had an 11 hour layover in Miami. I chose the hotel because it was nice, affordable and near the airport. When we arrived and checked in I realized I hadn't changed my room reservation to a double but Kailey at the front desk was very accomodating and made the change without a problem. We used the hotel shuttle from the airport that night it was quick and Abraham the driver was very nice. The next morning we got the shuttle back and it was again very prompt. In fact, we were running a few mins. behind and missed the 4am shuttle but the 4:30am shuttle was there in no time. The hotel was only about 10 mins from the airport so we were very much at ease about getting to the airport for our departure flight. It was a short stay but a good one!

"nice place to stay and great value"

5
13/07/2018

This was a very pleasant stay. I doubt if there was a better room in Miami for the value. The price was extremely reasonable. Room was clean, spacious and all amenities we needed. Only thing I would have changed was the TV set-up. We weren't able to find a guide so we could see what each station had slated for the evening. We had to get a newspaper for that info. Fortunately, if we got up early enough there was a free USA paper in the lobby so that problem was solved on sight. We found the breakfast to be varied so there should be something for everyone (including several fresh fruit items). It was well prepared and tasty.. I would definitely stay there again.

"Love it!"

5
09/07/2018

The hotel is super clean! Great breakfast and the staff is amazing! I love it! I'll come back for sure! The parking is free which Is great If you rent a car. The hotel is great if you go for business or just for vacation! Highly recommended!

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello cla653, First and foremost on behalf of our entire staff I would like to thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. I am pleased to hear that you enjoyed our complimentary breakfast and our friendly staff was able to make your stay more enjoyable. We hope to welcome you back to stay with us again during your next stay in Miami! Sincerely, Sarah Ingle Guest Services Manager

"Great value hotel (apart from info on shuttle bus service)"

4
28/06/2018

Booked this hotel through hotels.com, just needed something inexpensive (layover, in transit). What a pleasant surprise. Lovely hotel, modern and clean, great quality bedding and furnishings, had the most comfortable night's sleep prior to an early flight. Full buffet breakfast included: food was varied, fresh and plentiful. All staff friendly and attentive. No onsite evening meal, but plenty of hot food delivery options and there is apparently an Irish pub with good food a short walk from the hotel. The only downside was the 90 mins wait at MIA for the shuttle bus. MIA staff said the bus comes automatically: however, after an hour I asked a helpful MIA dispatcher to call the hotel on my behalf, but no answer. I had been travelling for 26 hours. On eventual arrival, reception explained you have to call to request the shuttle. If only I'd known...

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Jakehound, First and foremost on behalf of our entire staff I would like to thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. I am pleased to hear that you found our complimentary breakfast to be plentiful and your overall stay to exceed your expectations. We value your feedback and I will be sharing this with our team. We hope to welcome you back to stay with us during your next stay in Miami! Sincerely, Sarah Ingle Guest Services Manager

"Good"

4
19/06/2018

We stayed here just one night nefore we flewn home. Good hotel near the airport. Shuttle bus is free and you can book it anytime to pick you up. OK breakfast. Clean rooms and good staff. Good choice for you that need to stay near the airport.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Marux92, On behalf of our entire staff I would like to thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. We value your feedback and we will be sharing this with our team. I am pleased to hear our overall service met your expectations during your stay. We hope to welcome you back during your next stay in Miami. Sincerely, Sarah Ingle Guest Services Manager

"Wonderful best western"

5
17/06/2018

Super great hotel! Check in and out was fast. Staff was nice. Would definitely stay again in the future. Quiet hotel. Clean. Comfortable bed. Breakfast was banana, eggs, sausages, apples, cereals, bagels, waffles and danishes.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Kimberly S., We appreciate your feedback and thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. On behalf of our entire staff I am pleased to hear that you found our complimentary breakfast to meet your expectations and you enjoyed your stay. We hope to welcome you back during your next stay in Miami! Sincerely, Sarah Ingle Guest Services Manager

"They went the extra mile...."

5
16/06/2018

They went the extra mile to make sure we had the best experience. From the shuttle to check in....and all the way to accommodations. I would highly recommend staying at this hotel when near MIA. We had a unique situation that required close follow up and they didn't disappoint.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Alondra D, First and foremost on behalf of our entire team I would like to thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. We greatly appreciate your feedback and are pleased to hear we exceeded your expectations with your overall stay. We hope to welcome you back during your next trip to Miami! Sincerely, Sarah Ingle Guest Services Manager

"Great Hotel Near Airport"

5
31/05/2018

We needed a hotel near the airport in order to catch a very early flight. This hotel was the perfect place for that. It was attractive, clean, neat, and the service was excellent. We had a wake up call and the shuttle was there right on time.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello tmfrazier8 , We thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. We value your feedback and are pleased to hear we exceeded your expectations with your overall stay. We hope to welcome you back during your next trip to Miami! Sincerely, Sarah Ingle Guest Services Manager

"Great Service"

5
21/05/2018

Flew in the day before our cruise and stayed the night here. All the employees were pleasant and professional. Their shuttle driver that picked us up at the airport was very nice and informed us of all the amenities of the hotel and nearby restaurants. right across the street from MIA, I'd recommend this hotel, great price and a nice place.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day DCDE1982, First and foremost on behalf of our entire team I would like to thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. We value your feedback and I will be sharing it with all of our staff. We hope to welcome you back during your next trip to Miami! Sincerely, Sarah Ingle Guest Services Manager

"Quick and Easy"

5
10/05/2018

Check-In time was quick and easy- no need for thousands of different paperwork and signatures. Clean hotel with really nice rooms. The breakfast however, wasn't my favorite - I wish they added more hot foods personally - but still made it up with delicious fruit beverages and pastries.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Andy D, On behalf of our entire staff I would like to thank you for choosing to stay with Best Western Plus Miami Airport North Hotel & Suites. We value your feedback and we will be using it to sharing this with our team. I am pleased to hear our overall service met your expectations during your stay. We hope to welcome you back again ! Sincerely, Sarah Ingle Guest Services Manager

"Best Best Western"

5
09/05/2018

I have not stayed at a lot of Best Western's recently, but I have to say this is the best one. We arrived quite early for check-in but they stored our bags, gave us a temp. key to use the pool, computers, and other amenities and made sure we knew where we stood on getting a room. The room was large and spacious. Plenty of room to unpack and repack after our cruise. The pool was great, with a shower and bathroom beside. The breakfast area was nice, though we didn't get to eat breakfast, but they did offer coffee and hot water throughout the rest of the day. The one item that struck both my wife and I was the fact the place was SO clean!! As we have stayed at quite a number of hotels and motels over the years we were struck by how clean this Best Western was. It was also conveniently located near MIA and the Port of Miami for cruise passengers.

"The Best Western Suprised Us!"

5
04/05/2018

Excellent little find and a great place to stay if you want to be near the airport and/or mall! The hotel offers free shuttle buses to the Mall and the Airport every 2 hours which was really convienent! They also offered a massive free breakfast spread with bacon, eggs, sausages, pancakes, waffles, yogurt, fruit, everything you need! You could also, access free tea and coffee 24/7. There are a variety of restaurants and shops walking distance to the hotel. The hotel was very clean and we really enjoyed using the pool area!

"Realy love staying at best western"

5
02/05/2018

I have stayed in many hotels over my years of traveling the country. The biggest reason i keep going back is the beds. They have to be the most comfortable and theirs always plenty of pillows. Their breakfast if i get up in time ties me over till lunch

"Near some good restaurants"

5
28/04/2018

We booked this as it is close to the airport and we've had good experience with other Best Western hotels. We stayed two nights and found on day two they had only activated our room keys for one day but that was easily fixed. Other than that the room was big, clean, everything worked and they had lots of towels. Obviously they have a problem with people stealing towels because they listed how much they would charge for any item you stole. When you check in they reserve $100 on your credit card in case you make calls or other charges but they do reverse that 3-4 days later. Is not the first time I've seen this but not many hotels do it so they must have problem customers. There is a good Thai restaurant plus an Irish pub only a short walk away.

"good location but bring your own pillow"

3
25/04/2018

convenient location for airport. Breakfast typical . Airport shuttle. But they had the worst pillows ever. And some of the lobby furniture could use a good cleaning. There is also a $100 hold on the credit card beyond the price of the room which is not something I am seeing other hotels doing.

"Luxury"

4
24/04/2018

The front desk staff is welcoming, nice ambiance. Rooms are spacious, lots of amenities. Our room even had a fridge and microwave. Free breakfast each morning. They provide shuttle to the Miami International Airport. Great service. Will be back!

"Great service"

5
23/04/2018

Excellent service from this hotel, collection at Miami International by the courtesy bus was prompt, the room was just as expected, nice free breakfast and the courtesy bus dropped us just outside the airport car rental concessions next morning. Exactly what we needed before heading North.

"Great location, friendly staff"

5
22/04/2018

We reserved 3 rooms for one night before our cruise departure. Very friendly staff, very comfortable, clean rooms! Free shuttle from airport to hotel. They also provide shuttle to cruise port (which we did not need as we had personal transportation) Staff gave us a great recommendation for dinner at Versailles, which was awesome Cuban cuisine!

"More attention, please."

4
21/04/2018

Basically, there were nothing seriously wrong with this hotel, only little annoying things. Let start with the good points. They provide a generous breakfast and even that warring day by day. The hotel is elegant, equipped with all the necessary things. In the bathroom big fluffy towels, shampoo, conditioner, shower gel, soap, and body lotion, and of course a hairdryer.Big comfortably furnished rooms with safe, ironing board and iron, fridge, TV, etc. The front desk is accommodating but they forgot to activate our room key for the second day. -1 point. The room and bathroom looked clean, but in the morning, there was a little dirt o the floor. We left before cleaning, and in the evening, when we returned after cleaning the stain still was there. Obviously, the floor wasn't washed up, because I tried with a piece of tissue paper, and it quickly came off. One minus again. So in the end, there were two minuses, but also a lot of plusses as well. Altogether our impression was very positive and happily would use this hotel again.

"Convenient for the airport"

4
18/04/2018

We stayed overnight, wanting to be close to the airport for a flight the next morning. The decor is quite dated, but staff were helpful, the room was clean, and the breakfast had a good range of options. The free airport shuttle was very useful. One downside was the use of disposable cups for water and coffee everywhere, including in the room - the waste bothers me. We also tried to order room service as we arrived late, but the room service menu is actually from an off-site service, and the order would take 45+ minutes, so we went out for fast food instead. Overall, very convenient for travellers wanting to be near the airport.

"Overnight stay"

5
17/04/2018

Stayed here just overnight due to flight changes and was very pleased. Staff was friendly, location was perfect, room was nice, clean and spacious and they provide airport shuttle. Would definitely stay here again.

"Great Stay"

5
16/04/2018

Always a great stay at this hotel. I have been staying here for the past four years for events in the area and this is the only hotel my friends and I will stay at. Friendly staff and easy check-in and out.

"Pleasant Night Stay for Miami Layover"

5
16/04/2018

My husband and I were very pleased with this hotel. It is clean and modern with quality amenities and friendly staff members. The pool was a favorite of ours. The rain shower head in the suite bathroom was nice too.

"Good for the drop off/pick up service "

4
11/04/2018

The hotel is conveniently located few miles from the airport and their drop off/pick up is what makes all the difference: it is a efficient and convenient service since using this you don't need to take a cab or a uber to/from the accommodation. Besides that, the actual area where the hotel is located has limited dining/leisure options, thys consider staying at the property only if you need to sleep close the airport. Good cleanliness and service all around.

"Great hotel! "

5
06/04/2018

I really enjoyed our three day stay here before our cruise. We will be coming back for three more days after as well. The hotel is modern and clean. Great location, friendly staff, comfortable rooms, lots of parking etc. Breakfast is nice and coffee is available almost 24 hours. Beds are comfortable and the rooms are tastefully decorated. You can only hear the airplanes taking off and landing while outside of the building. I would definitely come back after this trip. Thank you for your hospitality BW! We appreciate your kindness and wonderful service.

"Very nice Best Western"

5
01/04/2018

We spent one night here on our way to Cuba. Hotel was very clean, rooms were very nice and quiet. The staff was very helpful and efficient. The breakfeast was typical Best Western fare, nothing special. Really no complaints. They had a nice sized pool and exercise room. The location was close to the airport and they were very responsive in picking us up at the airport. Definitely a reasonably priced hotel for a short stay. I give it 5 stars for its class of facility.

"A good hotel"

5
01/04/2018

A clean room. A confortable beds. Near to the airport. Service shuttle Needs to improve a more space in the dining room . It gets crowded at breakfast time. Also need to include a safety box in the room.

"New hotel convenient to the airport"

5
21/03/2018

Although we stayed here only one night in order to catch our flight the next morning, we were very pleased with the location and cleanliness of this hotel as well as the friendly staff. Good restaurants nearby; the front desk was eager to supply information and recommendations. Less than a 10 minute drive to the rental car center.

"From Best Western to tue new BW"

5
21/03/2018

This trip has been filled with lots of first. I remember growing up seeing the commercials for Best Western. I've even passed them on various road trips in my early 20's. But if I'm honest I've never stayed in one until yeaterday. I landed in Miami International Airport after another early start to a long travel day. By the time I arrived I just wanted a clean room with a clean bed. I decided to take the hotel shuttle. After a rather long wait for the shuttle which apparently passed right by me and several calls to the hotel I was on a journey that wasn't going to end well. The hotel was about 2 miles from the airport but it took me 40 minutes to get there when all was said and done. That frustration quickly dissipated once I arrived to the hotel. The staff was extremely friendly amd helpful. The lobby entrance was beautiful and I kmew then I was going to be ok. The room was huge and perfect. A nice big bed and state of the art amenities. A huge shower head which was first on the menu for me. It was just what I needed. Thank you Best Western, I mean BW.

"Great one night stay"

5
18/03/2018

Newer, clean, well maintained property. Close to the airport and cruise port with no airplane noise. Modern overhead drench shower head. Great for a family stay before or after cruise. Excellent hot breakfast.

"Great "post cruise" hotel"

4
14/03/2018

We added a few days to our vacation after our cruise to visit the Florida "Keys" This hotel was booked as we had a one way car rental to return before an early morning flight home. The location for this is excellent. Friendly and helpful staff. Very good complimentary breakfast. Good shuttle service to and from airport. Our room was large, clean and the bed was comfortable. Overall a good experience.

"Excellent Stay!"

5
12/03/2018

The Staff were helpful and friendly. Check in and check out were fast and easy. Rooms were clean and cozy. Breakfast was wonderful. Shuttle from and to the airport was fast and easy. We will definitely stay there in the future.

"Fabulous pre-cruise hotel"

5
08/03/2018

We stayed overnight here prior to boarding our cruise ship the next day. I'd made the reservations months ago, requesting specific rooms (upper floor, overlooking the golf course). Everything was perfect. Great check-in service, the room was absolutely spotless, the breakfast was delicious (a bit crowded but what do you expect when you're a good hotel?) They even had a $10/ea shuttle to drop us off at the Miami port. The only suggestion I can offer is that when we called from the Miami Airport to request their complimentary shuttle, we needed to go upstairs to the DEPARTURES to catch their shuttle. Wish they'd told me that in advance as I called from the ARRIVALS area.

"Great pre-Cruise hotel"

4
06/03/2018

We stayed here for two nights prior to our cruise out of the Port of Miami. It isn't the most ideal location but we used Uber to get around and found that easy and reasonably priced, especially given the costs of the downtown hotels. Breakfast was included and was a good mix of hot and cold items. I loved that they had a laundry room which we used prior to heading to port. Check in and out was quick and easy and the staff was friendly and happy to answer any questions. There are a few restaurants within walking distance and although it is not the most scenic walk, we flet safe walking after dark given the high levels of traffic.

"Great for Layover"

4
21/02/2018

We stayed at this hotel on our way and back from our destination on an airline layover. This hotel met our needs perfectly. The picked us up and dropped us back at the airport with no problems at all. The front desk was very friendly and helpful. Despite being close to the airport only heard the occasional airplane. The only downfall I would say is that there really aren't a lot of restaurants within walking distance, especially when you get in later at night.

"7 Night Stay"

4
19/02/2018

Rooms were large and clean, check in was fast and staff were helpful. Free parking available, hot breakfast available if required. Several restaurants within a mile. Easy access to/from Interstate 95 located 3 miles from Fort Lauderdale airport.

"Night before our cruise"

5
12/02/2018

We stayed here the night before our cruise out of the port of Miami. We flew into Ft Lauderdale, rented a car and drive to the hotel. It wasn't too far of a drive. When we arrived, the hotel was easy to find and appeared to be in a decent part of town. We checked in and it was quick and easy. The front desk staff was preoccupied and not overly friendly but not rude either. The lobby was very nice and clean. Our room was clean and comfortable. The bed was so comfortable, I want it for home. The bedding was comfortable as well. The air conditioning worked well. The only complaint was a bright blue light from the airport lit up our room all night long. The continental breakfast was typical but good with a variety. They serve on real plates which was nice. I would stay here again the night before our next cruise.

"Just the ticket"

4
11/02/2018

We stayed here for one night and it was exactly what you would expect from a BW. Great staff, clean, modern rooms, plentiful buffet breakfast. Things to know.... - You have to call the hotel for airport pickup. So get to departure level on floor two and call when you know where you are standing. Took about 15 mins for our ride to arrive - We got the shuttle back to car rental center the next day no problem - No restaurant but you can order in pizza, menus in the room - Free tea and coffee 24x7

"Highly Recommended Hotel"

4
07/02/2018

The hotel is located in Miami Springs, not far from Miami International Airport. In fact, you can see planes landing and taking off from the front of the hotel. To get to the hotel from the airport, just call the number on your hotel reservation and the agent will tell you the approximate wait time plus the directions of where to meet the shuttle. Our shuttle trip worked perfectly. Once at the hotel, our check-in process was fast and professional. Alexis was our front desk clerk and I applaud her for her helpfulness and speed to accommodate us after we had a truing day with our flight. During our stay I noticed her with other patrons and she exhibited the patience of a Saint - all with a lovely smile. The room is very large and very clean. The bed was quite comfortable and there is sitting area, desk and chair, fridge and microwave. The bath is adequate and the rain shower is very nice with good water pressure. Others have said the AC was o]"poor and noisy" but we experienced it working perfectly and noiselessly. We asked for room on the 4th floor at the rear of the hotel overlooking the golf course and this was our oom at the inn for 2 nights. Restaurants: A map of nearby restaurants is available at the front desk and the restaurants are s 10-15 minutes walk There is also a Downstairs Deli (not actually down stairs) - actually 2 - on the same street as the hotel. The deli uses Boers head meats and the sandwiches are quite good. We walked at night with no problems. Cons: No room safe, no place to sit outside, breakfast is not up to par for Plus BW (no fruit for example) and no recycling bins that we could find. Al-in-all our stay was VERY enjoyable with a helpful and pleasant staff and no problems to report. Yes, we will stay here again when Miami

"PERFECT"

5
06/02/2018

Great place with free shuttle, nice breakfast and CLEAN! CLEAN! Room was spacious, rainfall shower and fairly quiet. We had a room facing the front, try for a back facing room as I believe that overlooks golf course. We had a car.. So free car parking as well. There are not that many food options nearby but if you need a night before a flight or recovering from one, this is a fantastic option! Good price too!

"Good option"

4
04/02/2018

I booked this for an overnight stay prior to flying to Punta Cana. I'm not sure if it was a new property or just "re-done", but the rooms were crisp, clean and showed low mileage as did the rest of the facility. Breakfast was the usual rubber eggs, etc, but edible. No restaurant on-site and I'm not sure if I'd want to walk too far to a restaurant after dark in the neighborhood, but plenty of places who would deliver the basic pizza, Chinese,etc. Clean, refurbished, convenient to the airport. What else do you need?

"Will stay again!"

4
04/02/2018

We stayed at this hotel three times in January. We were flying in and out of Miami so we only stayed one night at a time. We took the complimentary shuttle to and from the airport and everything worked wonderfully. We were able to enjoy the breakfast that was served in the lobby area. The representatives at the counter were pleasant and very helpful. I will be staying here again.

"Hotel near Miami Airport"

5
29/01/2018

We stayed iat the Best Western Plus Miami Airport North the night prior to flying out of Miami. This is a great hotel that looks brand new. Our room was very nice; sleek, clean and quiet with very comfortable beds and a sitting area included. The staff was very helpful, friendly and efficient. Breakfast was included which meant we didn't have to grab something at the airport. There was a free shuttle that travels very regularly to the airport which is about 10 minutes away. This certainly made getting to the airport a breeze. I would highly recommend it if you are flying out of Miami.

"Silent and calm, but no luggage help"

4
24/01/2018

The hotel is very near to the airport (less than 5 minutes drive). Despite that, in my room, I heard no air traffic noises! My room was towards the golf club, which gave me a good view. Free parking, clean room, small fridge and microwave are the options that I would love to go back to this hotel. The only thing that I missed is a helper with the luggage.

"After cruise overnight"

5
22/01/2018

Originally I was suppose to fly home the day my cruise disembarked, but AA cancelled the flight and switched me to the next morning. I chose this hotel based on it's proximity to the Miami airport. The room was good size and value for Miami. Clean, comfortable, plenty of hot water. The gal at check in gave us a sheet with places nearby to eat or order take out for delivery. That was thoughtful and a big help. We ordered from Big Tomato (very good food)...only charged us a $2.00 fee to deliver. The uber x fee from airport to hotel was $11.14 and we added a cash tip. In the morning we used the hotel shuttle which runs every 30-minutes. At check in we were able to reserve a time on the shuttle the next morning. If you are looking for a good place near the airport this is great. If you are looking for a place to walk around and sight see with shopping and restaurants this probably is not the hotel for you. Breakfast was good with many options to choose from.

"Good place for spending a night"

4
16/01/2018

Hotel is not new but rooms are clean and big enough. Even that the Hotel is Close to the Airport you can't hear the noise from there. Breakfast was ok, nothing Special. People are friendly and helpful,

"The Layover"

5
10/01/2018

Miss a connecting flight out of Miami due to a Latam 12-hour delay in Santiago Chile. Got in about 9:30 PM had not slept or eaten much in 51 hours Alexa got me into a room and hooked me up at Bryson's Irish Pub. A bed never felt so good!!! The next day Sarah help me set up an Uber account (I live in the country so Uber is not necessary) so I could check out Miami on the layover.

"Pleasant stay"

4
07/01/2018

I rented 2 rooms. The rooms were nice and pleasant to stay. Breakfast is great. We used also the shuttle to the airport. The shuttle driver was very helpful. Every time we be in Miami we will be staying at the same place.

"Very Nice Hotel for Pre-Cruise Stay"

4
04/01/2018

Hotel was nice and clean with friendly staffs and driver, especially the ladies helping out during breakfast. They are efficient and very friendly. Room (mine is a King Bed room) is of very good size. The rain shower was very nice but the shower head isn't detachable. So, with no shower cap provided, you have to have a shampoo when taking a shower. My room was facing the airport, airplane noise was quite noticeable. The fridge and microwave are nice amenities. There's no teabag in my room, so I had to use the tea/coffee station at the breakfast area. That's ok as I wouldn't want coffee smell in my tea if I used the coffee machine in the room. Breakfast area was neat and clean. There's a pancake machine, make your own sandwich and other regular breakfast items like sausages, scrambled egg, yogurt, fruits, bread, bagel...tea, coffee, juice drinks. I'd like to see that the hotel consider offering/using reusable mugs, silverwares instead of only disposable cups and plastic knives and forks etc. Also, there's no recycling bins. Within a 10-15 minutes' walk, there are burger place, convenient stores and other stores that you can get food, wine, soda..., very convenient. I used Uber to get to the Port, which costed about $16. Last time I checked, hotel staff said shuttle to port booked via hotel costs $10 per person. Going to MIA from the Port was about $23 due to high demand (according to Uber).

"Nice Hotel"

4
04/01/2018

We were there three nights and everything was fine. One of the desk people was a little confused about the booking but we got it worked out ok. There were only two problems I saw. First of all there is not enough lighting in the room; it has dark walls and only three small lamps. They need more light. The second observation is that breakfast is basically carb and sugar heaven. Even the yogurt (supposed to be healthy) had tons of sugar. There was not one container of plain yogurt. On the first morning I asked for fresh fruit of any kind and they didn't have any. If they cleaned up breakfast by adding some healthy alternatives I would have given five stars (if I coul see to do it in the dark room...LOL).

"Nice hotel"

4
03/01/2018

The hotel is very clean, close to the airport and has a great restaurant area. The rooms are nicely decorated and are larger than standard rooms. The shuttle is a beautiful sprinter van that is very convenient to book to the airport. Highly recommend.

"Great Front Desk Staff; everything else pretty bad."

2
02/01/2018

The people on the desk made the stay bearable, but only just. BNo room safe, so they let us use office lockboxes. Dining and map advice? No problem. Staggered checkout? No problem. New batteries for the tv remote control. What they couldn't fix were the poor mattresses, stale carpets, nasty breakfast, sketchy location, overpowering chlorine in the pool area, and poor water pressure in the shower. Oh, and the stray dogs.

"Great Night Stay"

5
02/01/2018

Stayed one night with family. Check in was a breeze. Very helpful staff. Everything worked in the room and the beds are very comfortable. Not a lot in the area to choose from to eat, so we ordered a pizza. Only thing that w didn't work was the WiFi. Never could get connected.

"Great hotel"

5
28/12/2017

Hotel was wonderful. Location was away from noise but close to airport. Easy to catch shuttle to hotel. Staff were friendly. Room was updated, clean, and very comfortable. We are very picky about our hotel stays hoping for clean, modern, and comfortable. This hotel is highly recommended!

"Large clean rooms with laundry facilities in the building"

4
26/12/2017

After a two week cruise then an early morning flight from Miami the next day, I decided to stay here because of its proximity to the airport. It was a busy spot and when I arrived most guests were just checking out so rooms were not available. I went out for lunch, found a barber for a hair cut and when I returned a couple hours later the front desk clerk was kind enough to let me know that one room had opened up and she assigned it to me. I was impressed with how large the room was--huge! It was exceptionally clean, I did not hear any noise, and slept like a baby. The plus for me was that the laundry room was directly across the hall from my room so I was able to do that and come back to Canada with that one chore already completed. Coffee was free in the lobby and available all day which was a nice touch. There is a shuttle service but upon arrival at the hotel one has to call for it. Because I did not have a travel plan this trip, there was a way to get around this without getting roaming calls and that was to call the 1-800 reservations number, explain my situation and kudos to that agent for letting the hotel know that I was there and to send a shuttle. Be sure to book your return shuttle on check-in if you plan to get back to the airport that way. Miami airport is poorly designed and one practically has to jump out in traffic there to flag the shuttle down. Because I was trying to keep from getting run over and another eye on my luggage I did not even see it pass by but fortunately I looked to my right and caught it before it left. This is not any fault of the hotel but Miami airport itself because I have had to do this anytime I stayed a hotel that had an airport shuttle. The hotel area, though in the daytime, was not horrible to walk around to find food, it would not be one where I would want to go out at night. Hence, I bought my dinner when I was out and placed in the mini-fridge until I was ready to eat it. For overnight airport stays, I would stay here again for sure.

"Overnight Stay"

5
26/12/2017

Stayed overnight on December 21, 2017. Very comfortable beds, friendly staff, hot breakfast, clean hotel we will stay again. We choosed this hotel because it is close to the cruise terminals. Highly recommended.

"great place to stay"

5
22/12/2017

great hotel..great hot breakfast with extended hours. we also asked for extended check out(6 pm) which of course incurs extra charge but it was great as our international flight out wasn't until 10 pm. had to wait a little long for the shuttle, but the driver was good. The room was spotless and the bed really comfortable

"very good"

4
20/12/2017

This is a really good facility...but the internet in the room on floor 4 is really crappy. I had to go to the lobby to get a good connection. The staff are really helpful and try to assist with any issues guests may have.

"Quick one night stay. Everything great "

5
19/12/2017

Great friendly staff and the room was very nice. Everything was clean and put together. Airport shuttle worked great for me to be at airport at 4:15am. And there was coffee available at that time as well.

"Hotel fine, distance to restaurants not"

3
19/12/2017

Ads and staff at the hotel told us there were a number of restaurants within walking distance. They gave us a map showing restaurants almost right next door. There were no restaurants within walking distance. We walked and walked in the heat and after at least 3 long blocks we could see some in the distance, but would have had to cross two busy highways to get there. Very deceptive practice on the part of the hotel. We ended up buying a sandwich at a gas station. Ugh!

"Not a good choice when using the airport"

2
16/12/2017

Because it appears close to the airport, we thought it was convenient. But : 1- the area is very congested and it took ages, twice, to have the shuttle drive a few miles, 2- the shuttle itself is not reliable timewise, 3- the reception desk is understaffed (one person at rush hour), and 4- the breakfast area opens at a time you already have to be at the airport.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day apdNice, Thank you for choosing to stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding our complimentary MIA Airport shuttle, we offer this service on demand. Once the guest gets to the airport they must go to the second level departures and then give a call with the door number in which they are located near. After called, we will send our driver to the airport to pick up the guest. Unfortunately, in Miami we deal with a heavy flow of traffic which can delay shuttle pick-up wait times. Our complimentary breakfast is served Monday-Friday 6:30A.M.-10:30A.M. and Weekends 7:00A.M.-11:00A.M. We do offer a grab and go breakfast an hour before normal breakfast hours and upon request. Although you did not find this stay to be up to your expectations, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites 131 Fairway Drive, Miami Springs, Fl 33166 (786)-515-1871 (Office) (305)-884-4404 (FAX) 1-877-287-7073 (Toll-free number) Email: [email protected]

"Best Western"

5
14/12/2017

Our experience in the Best Western Plus Miami Airport North was great as always. Excellent service and accommodation. We were provided with all types of services in a very professional manner. That is all that I have to say.

"Convenient Stay to Miami International Airport"

5
12/12/2017

The room was clean, the bed was comfortable, & the staff was very pleasant and helpful. The internet was fast. The room was quiet for being close to the airport. Convenient to the airport with free shuttle service to the airport.

"Great Size Room"

3
12/12/2017

We only stayed for one night - did not get into hotel till 7.30pm. Check-in was fine and proceeded to room. Tried to turn the TV on after half an hour and it didn't work. Reported to front staff who said he would look at it. Did not come. Went back and they then sent a Technician - he replaced the batteries!! Did not have breakfast as we had an early flight and left at 6am. Was not offered an early breakfast!

"Poor is the best I can muster here"

2
10/12/2017

The room was reasonably clean, not great. Average bathroom. A/C was very poor and loud. Breakfast appalling, worst I can remember. The neighborhood was badly lit and we felt unsafe. A lack of restaurant was unexpected and unacceptable too.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day WeirdFish63, Thank you for choosing to stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The hotel is a limited service hotel and although there is not a restaurant on site, there are many restaurants in the surrounding area. The suggested restaurants in the area are walking distance as well we have delivery menus as another option. We regret to hear that you felt unsafe while staying with us due to the surrounding area. I can assure you that the hotel's top priority outside of making sure all guests feel welcome is that they feel safe. The city of Miami Springs has an incredible police department. They work very hard at making sure that residents and visitors are safe. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of any assistance feel free to reach out to me directly Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites 131 Fairway Drive, Miami Springs, Fl 33166 (786)-515-1871 (Office) (305)-884-4404 (FAX) 1-877-287-7073 (Toll-free number) Email: [email protected]

"Really nice & really close to the Miami International Airport"

5
09/12/2017

Expect comfort, cleanliness, & service. Good Breakfast is provided. Do not expect any response to online requests made during the online reservation process. Being this close to the airport expect to hear a few planes overhead.

"I'd stay here again, no doubt"

5
07/12/2017

The room was spacious, very well decorated and very clean. The breakfast was until 11 which was wonderful becuase you could sleep in a little. The breakfast was good (didnt really care much for the pancakes, waffles would have been nicer) but everything else was great.

"Best Service"

5
05/12/2017

The staff was fabulous and arranged our taxi to get to the cruise port, and the airport shuttle was very efficient, only to be out sone by the amazing breakfast crew, cleaning and restocking the hot and cold buffet like nobodies business, and great hot protein options are always appreciated! Despite being very busy the hotel was relaxing and quiet and made for a solid night's sleep. Best Western always provided the Best Service.

"Best Western Plus Miami Airport North Hotel & Suites"

5
30/11/2017

The Best Western Plus Miami Airport North looks brand new. The rooms are verv very nice. It has a free shuttle to the airport which was very helpful. The staff was extremely pleasant and efficient. Breakfast is the usual fare with eggs, bacon, pancakes, bagels, pasties juice and coffee. The rooms on the back of the hotel look out over a golf course so the view is lovely and there is no traffic noise. There was a bonus of an outdoor pool with deck chairs that we weren't expecting! The entire hotel was spotless. I would highly recommend this hotel to anyone traveling to the south Florida area.

"It does what it says on the tin"

4
30/11/2017

Within 10 minutes of airport and free shuttle bus service. Clean and comfortable although maybe decor a bit dated but that doesn't mean it's not pleasant and well decorated. Staff were excellent and breakfast good as part of deal. Nothing at all to complain about and would stay again. Sorry just remembered that for me the pillows were far too thick which didn't help my sleep.

"Nice overnight in Miami, FL"

4
30/11/2017

This hotel was a convenient stay for us near the airport with shuttle service. It was clean and quiet, backing onto a golf course. Service was good and we used the business office computer to print boarding passes the next day. The breakfast was good, offering hot and cold selections. Better than what you get in most hotels offering this. There were no good options for evening dining in the area within walking distance. We ordered in a pizza which was adequate.

"Good value for what we needed"

4
29/11/2017

We flew to Miami to connect with a cruise out of Miami. We needed a hotel that provided transportation from the airport and transportation to the port. This hotel provided what we needed including breakfast at a reasonable price. The room was clean. We would use this hotel again.

"Great value"

4
28/11/2017

The hotel itself is clean, rooms are spacious and the bed is incredibly comfortable. The area the hotel is located in, is not the best and is run down, with a jail located a 5 minute drive away. The staff were all very pleasant and helpful except for the male evening manager that I encountered on check in, I believe his name was Oscar. The complimentary cribs that the hotel offers are actually pack'n plays and not something I would use to put my child to sleep in.

"My Home Away From Home"

5
21/11/2017

I always stay at this Best Western when I come to visit in Miami. The front desk is always welcoming and are willing to help you the best way possible. No matter what room type I book it is always clean and comfortable. The shuttle from Miami Airport didn't take long to pick me up. (Tip: If you use the shuttle bus after retrieving your bags head to the second floor where the departures are at and give them a call to let them know what door number you are in front of so that they can locate you and pick you up). I will be back soon :)

"Great Hotel"

5
19/11/2017

I just stayed for one night at this hotel, due to an earlie connection flight. Its close to the airport. The room wasn't very big but was very confortable and clean. The bathroom was very nice and the bed was great. The staff was nice and helpfull. I'm sure I want to return.

"Clean, comfortable and friendly"

5
19/11/2017

We had 5 rooms and 12 people in our group and check in went very fast and smooth. I did not catch the guys name, but he was working at the desk assisting the young lady with check ins. He was very friendly, smiling and joking with our group. The young gal checking us in was very knowledgeable and friendly also.

"Musty Smell, Not Too Friendly"

3
18/11/2017

The positives: Close to airport, shuttle convenient, breakfast buffet well-stocked typical BW fare. The things needing improvement: Front Desk staff less than enthusiastic about helping travelers. Standard King room on main floor smelled really musty...think it might have been flooded in recent storm??? Tip: Do not accept a main floor room. Came in late and hadn't eaten all day. Had to-go menus from local restaurants...charged about $15 to deliver. Not very nice. Can't really walk anywhere nearby at night. Thank goodness only needed 1 night here...property not quite up to the BW Plus brand standard.

"Nice and close to MIA"

4
16/11/2017

This property was very clean! The lobby was welcoming, staff was pleasant and overall a good property. It is just a few minutes from MIA making it ideal for early flights. Only draw-back was the very poor WIFI. Other than that, great place to stay.

"Quick trip"

4
12/11/2017

I was very pleased with my stay at Best Western Plus for both trips to the Miami area. I highly recommend this hotel for future visitors. Friendly staff, clean room and overall excellent service. I will definetly stay again.

"Bad incidental policy "

1
08/11/2017

Arrived at 10:30 for a one night stay and was told it was a $100 incidental charge that would fall off and be put back on my cc the next day. Well, it has been 10 days and has still not been put back on. There was nothing to charge or use that would require this amount. I called Best Western and they of course blame my bank.... on the return through Miami I used another hotel that had ten times the amenities and was charged a $50.00 incidental fee. I do not recommend this hotel.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day ljc65, First and foremost, I would like to thank you for choosing to stay with us. On behalf of our entire team, I would also like to apologize for not meeting or exceeding your expectations. Regarding our deposit policy, we do require a $100.00 deposit. Please note this is just a hold and will be released at check out, barring there are no incidental charges or damages to the room. Once you have checked out depending on the bank and the country where the credit card comes from it can take anywhere from 3 to 5 days to up to a month for it to be released. It's up to the person's bank as to how fast it will be released. Should you need further assistance with regards to this I will gladly help with sending a force release form to your bank if need be. Thank you again for choosing our hotel we hope to see you back soon. Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites 131 Fairway Drive, Miami Springs, Fl 33166 (786)-515-1871 (Office)

"Best Western Plus"

5
06/11/2017

We have stayed here numerous times, for reunions in the area. The hotel has always met our expectations. The rooms are clean and beds are comfortable. The staff on check in and checking out a are friendly and professional.

"pre-flight stay"

4
06/11/2017

We used the Best Western as an overnight, pre-flight hotel . It was very VERY convenient in both the proximity & in the ease of entering Miami International parking/departures. I would stay here again.

"Great stay!"

5
04/11/2017

We stayed here overnight after arriving from the UK and had a very peaceful nights sleep in a comfortable room. We are a family of 6 and easily fitted into one room. Clean rooms and good facilities. Great breakfast included which set us up well for our journey to Orlando. Would highly recommend this hotel!

"Value for money, good location "

4
02/11/2017

Nice rooms, good golf club view from backside rooms. Breakfast included is good and in affordable price. Very near to airport and rental car MIA center. Friendly and professional staff. Has airport shuttle but it did not stop when we were waiting for that. Overall a very good experience and value for money.

"Good, almost a classic very close to MIA"

4
30/10/2017

Despite its age this place is still going strong !!! You will not be dissapointed if you stay here, they perform all their duties efficiently and you get a decent and comfortable bedroom in a good general setting It is a very good value for the money you pay

"perfect for a night before early flights"

5
30/10/2017

we stayed just one night before an early morning flight - the room was very comfortable; great linens, a soft bed, and a fantastic shower. Wow, the shower was really wonderful- just what a weary traveler needs! Also, the airport is close by and you do hear some airplane noise, but nothing that would keep you up at night. They offer free breakfast and a free 24 hour shuttle to and from the airport. The staff was very friendly- the front desk rep and the shuttle driver especially. our flight ended up being cancelled, and they allowed up to check out an hour later than normal at no charge, which was much appreciated. The only issue is Le Jeune Rd, it takes at least 15 mins to reach the airport due to traffic- at peak times more. But at this cost, if you have the time, it's certainly worth it. And there are lots of food options close by- within walking distance. I highly recommend this hotel.

"Post Cruise Stay"

5
24/10/2017

We stayed here Saturday night after arriving back from a cruise. We were flying home Sunday Morning. We arrived early and they let us store our luggage until they had our room ready. Rooms were spacious, clean. Plenty of Uber cars available to take us to Dolphin mall for some shopping. Free shuttle in the morning to the airport. Will definitely stay here again.

"Over night after cruise"

4
21/10/2017

Hotel was nice and priced right. Staff was very helpful as we got there early so let us store our luggage in a room while we waited for our rooms. Only con would be not much in close restaurants. But lots of Uber cars near.

"Many time at that place"

5
21/10/2017

Nice building, nice peoples, really good service, clean, close to everything i need, quality of food for the breakfast is not to bad but can be better. Without hesitation, i can recommended this place.

"Excellent choice"

4
20/10/2017

Great hotel. Pleasant and helpful staff. Excellent shuttle service to airport. Lovely spacious and well appointed rooms. Very comfortable bed with excellent linens. Great shower. Superb breakfast with several healthy and quality choices.

"Great Quality for Price"

5
20/10/2017

I am very pleased with this Hotel. I stay in them quite often. This hotel, for the price was exceptional. The internet connection was the only thing that seemed to be lacking.. Otherwise, it was Perfect...

"Nice stay"

4
19/10/2017

The staff were helpful and efficient, the room was clean and nicely decorated and the breakfast was quite good and all at a very affordable rate. Overall, a very convenient and satisfying stay. All expectations were adequately met.

"Good choice for a first night in town"

4
16/10/2017

Good choice for a first night. Good service, the rooms are big and comfortable.The cleaning is effective. Needs a new set of offers at breakfast and a new area. The one they have is small. The workers were very friendly and helpful.

"Great Accomadations"

5
12/10/2017

Hotel Staff was friendly and professional. The room i stayed in was excellent, large, clean, and great rain head shower/tub. Breakfast was excellent. It was a shame i could not stay longer. The staff accommodated my early check out and tried to help with finding me a hotel in my next location, but everything was booked up. I would stay at another Best Western Plus if it looked just like that one.

"An excellent choice near miami airport"

5
08/10/2017

Large hotel with modern and well maintained rooms. It is located just minutes from miami airport and mia rental car center (RCC). A good option to stay overnight before or after your trip. The hotel has ample off-street parking as well as free airport shuttle. Our apartment was located in the back where there is a golf course and we didn´t hear airplane noises during our stay.

"Yummy breakfast, clean, comfortable and spacious"

5
07/10/2017

The staff is very nice and helpful when needed. Have to thank Natalie and Maria for always helping my kids during breakfast and always being so kind and helpful to our family. They made us feel so well taken care of. I loved our king/sofa bed suite - it was spacious and accommodating for a family with small kids. The pool was well kept and fun for the our kids during our breaks from visiting family. I loved the complimentary water and coffee available all day and spacious seating area for dining. The bar looked well stocked and would have been nice to visit if we had a chance. Only two negatives - the half shower door thing isn't a deal breaker but it is kind of strange, water definitely gets on the floor a lot, especially with kids. The 6th door was a bit humid/hot - we had to half the AC pumping constantly. All said, next time we need to visit family again we will be back. Thanks

"Comfortable evening with friendly staff"

4
07/10/2017

Recently overnighted here after an international flight into MIA. The surrounding neighborhood is mostly residential apartments, houses, and some industrial. Little bit different look after dark if you are walking to a nearby restaurant. Driving is no problem as there are more choices for restaurants further away. Room was comfortable and clean and we liked the staff both the nighttime crew and the next morning crew. There is a free airport shuttle service. Breakfast was very good I thought as there are many choices but the eggs are the little egg patties. Would stay again.

"Excellent one night stay."

5
26/09/2017

Great hotel after flight from UK. Room was spotless, staff very friendly and free breakfast- superb. Free car parking and only five minutes from the airport car rental. Several eating places within walking distance.

"Excellent and friendly service, with staff who went above and beyond to help us"

5
25/09/2017

My 3 friends and I were stuck in Miami on the night of September 16th 2017 after one of our flights got cancelled. We were on our way home from an Irma-ravaged country in the Caribbean, and Miami was just supposed to be a short layover. It was very late, and we needed to find a last-minute place to stay. We bumped into the Best Western Plus shuttle driver at the airport, and he offered to help us call the hotel to see if we could make a last-minute reservation. When we were told the hotel was full (as were many hotels after the passage of Hurricane Irma), the driver offered to at least drive us to nearby hotels so we could try to find something. After 4 different stops (all hotels were full), the driver (I can't remember his name!) brought us back to the Best Western front desk, where a frond desk agent ( I believe his name is Edouardo?) offered to make calls for us and to help us find a place to stay. It was late, we were tired, and we couldn't believe our luck that these strangers were going out of their way to help us, when we clearly couldn't stay at their very full hotel. The front desk agent eventually found us a motel room close by, and the shuttle driver offered to drive us there, free of charge, on his way back to the airport. We were also kindly offered by the staff to come back in the early morning to take their shuttle back to the airport. The four of us were in a tough situation, we'd been traveling for hours, and if it hadn't been for the kind staff at Best Western Plus, we would have had to spend the night in the airport. I didn't actually stay at Best Western Plus that night, but I would not hesitate to recommend this place, or to come back to stay there myself. Thank you !!!!!

"PLEASANT SURPRISE"

5
25/09/2017

We were looking for a comfortable bed in order to decompress from a 10-hour flight from Spain to MIA. Trip Advisor hit the jackpot once again! This little hidden gem just a few minutes north of the airport is above average and definitely so considering the price. The room was attractive, large, comfortable and the breakfast was excellent... best bacon I've had in a long time. And, to top it all off, my husband accidentally left his sport coat in the room and the outstanding staff handled shipping it to us. A five-star experience all around.

"Close to MIA"

4
21/09/2017

Very nice place...newer property. ..breakfast/gym included...shuttle to airport early AM worked well... May require a little effort to find the hotel, even with GPS, notwithstanding its proximity to MIA...

"Best Western turned away a desperate family straight into Hurricane Irma"

1
14/09/2017

My family (2 children, 1 dog) and colleague's family (8 month old baby, 5 year old child, 2 dogs) didn't even manage to get through the front door to check in with our reservation before the manager rejected us for bringing dogs. We had been given telephone approval and the support of Gov Rick Scott to do so. The manager lied about calling the General Manager when my husband asked to speak to him and then called the police on us when my desperate husband made a fuss. Knowing that we had tiny children and no place to go in the face of a hurricane made no difference to that man. His stupid decision risked lives. Disasters bring out the best and worst in people and it is perfectly obvious where this Best Western manager's instincts lie. Do not expect any humanity from this chain.

"Nice and clean"

4
13/09/2017

We have stayed only one night at the hotel. Hotel is located only few minutes drive from the airport. Staff at the reception was friendly and helpful. Room reasonable size and clean. Breakfast was quite nice with good selection, however breakfast area was quite small and getting busy.

"Too short a stay"

5
08/09/2017

If we had been able to we would have extended our stay. Everyone on staff was helpful and kind. In the midst of preparing for Hurricane Irma, everyone has done their best to ensure all the hotel patrons are being looked after.

"Clean and Convenience"

4
08/09/2017

Overal i was please with the cleanliness. I would have liked a more variety of items for breakfast. I was happy with the closeness to the airport. I would have like more equipment in the workout room.

"One night"

3
03/09/2017

Room was ok. However, while I was having free breakfast, the lady in charge... oh my God, she is exceptional. She was handling the stress of having 20 hungry customers with ease. Although things were going really fast, she speedy replenished everything. An awesome employee!!! Great bbk experience.

Miami_Airport_North, Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day Ojpagan, First and foremost, on behalf of our entire team I would like to thank you for completing the review and choosing to stay with us. Your business is important to us and we take value in your feedback. By informing us of what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased to hear our friendly breakfast attendants could provide you and other guests with superior customer care. I will be sharing your feedback with the entire team. We hope you will come back and see us again soon. Sincerely, Sarah Ingle Guest Services Manager

"Vacation"

5
28/08/2017

We stayed overnight 8/1917 the day before our Cruise and 8/27/17 the day after our Cruise. The staff are very friendly and helpful. The breakfast was filling and offered multiple selections! The pool and fitness areas were very clean and roomy.

"Okay, but just okay. Expected just a bit more."

4
18/08/2017

Great location for the airport with a very efficient shuttle service to and from. The staff was okay, but just okay. Not the super friendly, smiling people we are use to seeing at Best Western. They just did not quite reach the standard. The $100 "deposit" is also a big minus. As a gold reward holder that is a slap in the face.

"Best Western Plus Miami Airport North Hotel & Suites,"

5
08/08/2017

Best Western Plus Miami Airport North Hotel & Suites: Excellent value, quality service and great location! I would recommend this hotel for business and leisure. The breakfast is great and the staff provide great service overall.

"Excellent stay"

5
07/08/2017

Great nearby Thai/Sushi restaurant (within walking distance) Close to the airport Airport shuttle Excellent staff Clean hotel, would highly recommend to all needing a stay close by the airport. Would return

"Best Accomodations"

5
07/08/2017

Enjoyed our stay at Best Western! Room overall room accommodations, hotel décor we are very welcoming. Chose this hotel and breakfast was part of the stay package. Pleasantly surprised at the quality and variety of breakfast choices. Everything was hot and continually replenished as guests continued to come for breakfast. Kudos to food service staff!

"Great overnight at Best Western Plus Miami Airport North"

4
04/08/2017

We booked at last minute because of a missed connection at the Miami Airport which forced an overnight stay. Front desk staff - very friendly, accommodating. Nice lobby area. Guest rooms were clean, modern decor.

"Nice place to stay"

5
02/08/2017

We stayed here because we had to be at airport early the next day. Let me tell you the room was spacious and clean. Bed was very comfortable and staff was so nice. We were staying at an expensive beach resort in miami for our vacation and this room was just as nice! Only thing missing was the ocean view...

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Ashleyb457, On behalf of our entire staff I would like to thank you for choosing to stay with us. I'm are pleased to hear that you had an enjoyable stay with us. Your feedback is valuable to us and I will be sharing it with our team. We hope to welcome you back with us during your next trip to Miami. Sincerely, Sarah Ingle Guest Services Manager

"Very Nice Hotel"

5
01/08/2017

This hotel was a great price and very comfortable. The staff was very friendly and helpful. The transfer service to the port was very economically priced. It was very close to the airport where we were turning in our rental car and they picked us up and brought us back to the hotel. This was very helpful.

"Wonderfull"

4
29/07/2017

They deserve a higher rating than what they already have. The hotels rooms are very very clean and tidy. The beds were so comfortable..The golf scene is breath taking. Their staff very very friendly. Wished I had booked more time in this hotel. Alex thanks for your excellent handling of our check in and your extreme patience in dealing with my large group. The breakfast was decent.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day Stuart C, On behalf of our entire staff I would like to thank you for completing the review and choosing to stay with us. We are pleased to hear that your recent stay was enjoyable as well as up to your expectations. We hope to welcome you back during your next stay in Miami. Sincerely, Sarah Ingle Guest Services Manager

"Best Western Plus Miami Airport North Hotel & Suites"

3
25/07/2017

This is a decent hotel located about 10 mins from MIA airport. Free airport shuttle to/from the hotel provided. You must call the hotel to have the shuttle pick you up when you arrive and you must schedule your return trip. There is no room service but daily free continental breakfast is available there are a few restaurants within walking distance like IHOP, Denny's McDonald's & Burger King. I've stayed 3 times in the past year and will stay during my next visit.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day Tamiko72, Thank you for completing the review and choosing to stay with us. Your business is very important to us and we value your feedback. We are pleased to hear that your recent stay with us was enjoyable. We hope you will continue to come back and stay with us during your trips to Miami. Sincerely, Sarah Ingle Guest Services Manager

"Great service"

5
24/07/2017

I will most definitely visit this property again. The front office, breakfast attendants and housekeeping staff were all so helpful and friendly. My only concern is the location of the property. I look forward to continuing my business with Best Western Plus.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day Vynique, Thank you for completing the review and choosing to stay with us. Your business is very important to us and we value your feedback. We are pleased that our friendly staff helped make your recent stay with us exceptional. We hope you will continue to come back and stay with us when in Miami. Sincerely, Sarah Ingle Guest Services Manager

"Nice and Convenient Location"

4
23/07/2017

This Best Western Plus was nice. The hotel was clean. It was very busy when we arrived and stayed as it was the night before many cruises left out. The price is decent for the location. The breakfast area is small and was very crowded on the morning we left so we didn't utilize it Just grabbed a yogurt and left). It is easy to get to the airport, port terminals and such.

"one night stay in Miami"

4
22/07/2017

The transfer from the airport to the hotel was 5 to 10 minutes- in the hotel's minibus and check in was a simple and straightforward process. The room had two very comfort queen beds with a lounge area and a pleasant view over fields. The room was very clean and in a good decorative state. All in all a very pleasant experience

"Expected better from reviews"

4
20/07/2017

While searching for a hotel to spend one night since i arrived in Miami and was leaving early the next day this hotel had really great reviews. There are a lot of good things anout the hotel. As reviews mention the staff y really nice and helpful, the room clean, the pillows good, the towels great. So why did I rate it as a 4... First thing was the airport - hotel transportation. I waited fora while vor the shuttle and finally called the hotel as it turns out, the shuttle does not come unless you specifically request it, you have to called them, which means you need to have a phone or access one The other thing was my flight arrived with a considerable delay. By that time I had missed the last shuttle to the malls and i was good tired to try going far. I was told about a couple of places where I could eat, or get food delivered to my room, I should have ordered in, the places where not fit for eating there. the walk was not unsafe, but nothing to see. If like me you are too tired, my advise is order in.

"Convenient to the airport, with free shuttle bus"

3
19/07/2017

Returning from Latin America we couldn't make the connecting flights to get home in one day so we spent the night in Miami. We had stayed at a different property on the front end of the trip. The room was plenty big and all the amenities worked just fine. We didn't get a chance to try out the breakfast as we had a really early flight. The property might appear a little dated from the outside but functioned just fine. We would stay here again if flying out of Miami again. Recommended.

"Great value for the money!"

5
18/07/2017

Friendly, helpful staff, from the airport shuttle drivers to the front desk. It was our first visit to Miami, in the form of a day-long layover. The reception staff gave us great tips to make the most of our quick visit. I would definitely go back to this hotel if we had another overnight stopover in the area.

"Close to airport, clean and modern"

5
17/07/2017

This was our first hotel we stayed in on our trip to Florida. After 40 hours of Travel from Australia, the clean room and super comfortable bed were a great welcome. The staff are very accommodating and the breakfast buffet in the morning was really good with ample options. The hotel offers a free shuttle service to the airport or car rental centre which was very helpful considering a taxi or private service will still cost you around $20-$30USD even though your right next to the airport (traffic and airport fee I would guess). Overall a great stay and would highly recommend if you need a hotel near Miami Airport for either a night or a few.

"Very nice hotel "

5
16/07/2017

Very nice hotel situated close to the airport. Everything was clean and looked newly renovated. I really liked the style and decoration. Was simple but nice and modern. Bed and pillows comfortable. Breakfast was good. The ladies in the breakfast area were trying really hard to keep up with everything and were very nice to everyone.

"Clean and friendly"

5
12/07/2017

This hotel is so clean and friendly. I would stay here again for sure! From the beginning of our stay to the end it was so nice. this hotel was so clean! We were there for the All Star festivities and everything was super close.

"Clean and friendly"

4
12/07/2017

We arrived from Canada as a lay-over for our final destination to Guatemala the following morning. The shuttle service from the airport to the hotel was excellent. We only had to wait 5 minutes at the airport. Requiring wheelchair assistance the driver took care of our luggage no problem. The hotel was less than a 10 minute drive and the lady at the front desk was extremely helpful and polite. The room was clean and larger than expected. Excellent choice.

"Nice overnight stay"

5
09/07/2017

Stayed overnight here on our way home from Key West. Needed to catch AmTrak the next morning. Breakfast doesn't start until 7:00 am so we did not get to experience this. Rooms were very nice. Bathrooms were clean and the shower was excellent! Liked the refillable shower gel, shampoo, and conditioner. Receptionist recommended several excellent delivery restaurant choices and provided menus for each.

"Clean and high quality"

5
09/07/2017

Perfect! So clean and look high end, but the check in staff makes me felt a little not comfortable because she spoke too fast and I was a little afraid to ask her questions. Breakfast quality is not as good as it looks

"Excellent place to stay."

4
08/07/2017

Everything was clean and the staff was cordial. I would stay again. It was excellent for staying the night before our cruise. We did not park there because the rate was 6.00 per night plus having to pay for a shuttle to and from the port

"Perfect layover hotel"

5
06/07/2017

Stayed here after a late flight arrival, before beginning our drive the next day. It's exactly what you need - clean, comfy bed, well-located to airport, free parking and breakfast (nothing amazing but does the trick well).

"great hotel"

5
06/07/2017

will reserve this hotel in the near future 1 bed was amazing they made sure the shuttle took me on time to the cruise port ! my son loved the room

"Excellent hotel"

5
05/07/2017

This is the best hotel I stayed in life. Always I travel to USA and I have the opportunity I stay on it. Very clean. staff very kind. Great breakfast. Sometimes the price is a little higher than I would like but I understand.

"Overnight Stay from the Airport"

4
29/06/2017

Very helpful front staff, clean room with amenities as described, excellent breakfast, great shuttle just be sure when you call to tell them which door you are located at and which terminal as airport is huge, not much in the way of dinner when flying in late - yet the front staff helped us find food for the evening. We would definitely stay again!

"day before the crusise"

4
27/06/2017

I booked this hotel because I was going on a cruise and wanted to be close to the port of Miami. This hotel offers free shuttle service from the airport to the hotel. I was gave a room second floor at the end of the hall. The room was adequate, however it had a musty smell with the air running. Didn't complain because we were leaving in the morning, plus weather at the time was cool and didn't need it. They have a serve yourself a complementary breakfast which was very good. There is a shuttle to the port of Miami that contracts with the hotel. June 10 it was ten dollars per person to the port. That was good because going from the port to the airport by taxi it was a flat rate of twenty-seven dollars.

"BW Plus Miami Airport North"

4
27/06/2017

Everything went smooth. I was able to check in within five minutes of arrival. The staff was very courteous and helpful. It's a nice hotel for the pricing, but nothing lavish or upscale. It was quiet and I didn't see many people, which for me was great. Check out went smooth as well. Good place to stay in if you need a hotel in this area of Miami, pricing is very reasonable.

"Satisfied"

5
25/06/2017

The hotel is nice. The hotel shuttle picked us up quickly at the airport. The hotel staff are friendly and helpful. The breakfast had good pancakes and fruit. I will definitely stay again on our next cruise.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day 406tammis, Thank you for completing the review and choosing to stay with us. Your business is very important to us and we value your feedback. We are pleased to hear you enjoyed your stay and hope to welcome you back during your next trip to Miami. Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites 131 Fairway Drive, Miami Springs, Fl 33166 (786)-515-1871 (Office) (305)-884-4404 (FAX) 1-877-287-7073 (Toll-free number) Email: [email protected]

"Family vacation"

3
23/06/2017

The Miami Plus was a great experience with the exception of the breakfast. The breakfast was not efficient and was very bland. Not a lot of choices to choose from like many of the othe Best Westerns I have stayed at. The beds were very comfortable and relaxing for an excellent nights sleep. Spa quality as far as the bedding is concerned. Tv was a good size around 65" for awesome tv watching and relaxation like at home. Ere was an opportunity to watch current movies for a nominal fee as well. Great entertainment for family.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day Jackie H. , Thank you for completing the review and choosing to stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites 131 Fairway Drive, Miami Springs, Fl 33166 (786)-515-1871 (Office) (305)-884-4404 (FAX) 1-877-287-7073 (Toll-free number) Email: [email protected]

"Best Hotel I Have ever Stayed In"

5
21/06/2017

Everything was wonderful - the staff, the room, the breakfast, etc. This was our second time staying at this hotel. Both visits were wonderful with absolutely no problems. We will certainly stay here when we visit family again!

"Airport BW"

5
17/06/2017

The hotel offered a shuttle to and from the airport. The shuttle service started at 4:00 AM which was the time I need a lift to the airport. The staff and shuttle drivers were courteous and knowledgable . I would recommend this hotel for anyone needing to overnight in Miami because of flight complications. I was very satisfied with the service a amenities. I will need to go back through Miami in 30 days and am sure that I will stay in the same hotel again.

"Clean and comfortable but with a few quirks"

3
13/06/2017

This hotel is a nice place to stay before a flight. The beds were very comfy and the pillows were of much higher quality than most little hotel pillows these days. Overall, we had a good experience however, after we had turned in for the night, the smoke detector started chirping at us every 10 minutes or so and we had to quickly pack up all our stuff and change rooms in the middle of the night. In the midst of the chaos, I accidentally left my travel folder in the previous room and panicked when I couldn't find it the next day. Thankfully, one of the housekeepers checked the previous room and found it for me. While I love the hotel itself, it was disappointing that the management didn't acknowledge our inconvenience with a discount or an extra amenity of some sort. As for breakfast, there is a continental breakfast but the pancake machine was out of order (it had a sign) so we drove to IHOP just a few blocks away for a great breakfast. This hotel is very clean and comfortable but with the malfunctioning smoke detector and then the broken pancake machine, I question whether the facilities manager is really on the ball.

"Great transit hotel!"

4
12/06/2017

This was our transit hotel coming back from Grand Cayman, back to the mainland to explore the Keys the next day. We got in late from our flight back from GC and the staff was courteous and efficient, from the shuttle driver to the front desk. The airport shuttle also can take you back to the car rental hub. Room was great, 2 Full with pull out sofa bed. The beds were wonderful, the sofa bed, not so much, but doable. The showers were strong and eco friendly (soap dispensers, etc.). It even had a small indoor pool though we didn't partake. There was also an included breakfast with lots of the basics, plus couple extra pluses like a pancake machine. There was also no safe, which I found odd, as that seems a requirement for hotels catered to transit folks with their passports, etc.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Good Day flyboyarl, We thank you for choosing to stay with us and completing a review. Your business is very important to us and we value your feedback. We are pleased to hear that we met your expectations. Regarding safes, we do offer these to be rented for no additional charge however not in the room, they can be found at the front desk. We hope you will come back and see us again soon. Thank you again for taking the time to complete the review. Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites

"Overnight Before Cruise"

5
12/06/2017

Very nice place to stay when waiting for a cruise. They also coordinate with a local service to transport to the dock. We arrived later in the day and the desk staff recommended a local family run pizza place that delivered. Pizza was very good. The delivery fee was high to my thinking but food eas great

"Good Back Up for the Price and Comfort"

4
08/06/2017

Before I say anything else, the location is definitely more sketch than originally thought. It's not awful, but the hotel is hidden along a not so pretty back street behind a discount pharmacy store. We literally had to slam on the breaks and quickly turn for the side road to the hotel; it seemed to have popped up out of nowhere while driving down the main road next to the airport. The hotel rooms were very nice with comfortable beds. Our bathroom was clean and somewhat spacious. We were lucky and got a view facing out of the back of the hotel towards a golf area. The drive to Miami Beach was a bit long with traffic, but still worth it with how much money we saved not staying at a hotel downtown or near the beach. Breakfast was alright with its variety.

"nice room , but just average hotel"

3
06/06/2017

Stayed one night after arriving by plane. Nice and quiet room. Unfortunately the airco sometimes sounded like a big truck. Staff at reception was not interested after telling that the airco needed maintenance, Breakfast was not bad. Close by airport but quiet.

"Great Stay After a Long Flight"

5
05/06/2017

Picked hotel because of location. Arrived in Miami after a long overseas flight late at night so wanted a hotel close to MIA. Location was perfect. 10 minutes after car pickup. Check-in was quick and easy and the room was very comfortable. Had a very comfortable night's rest.Breakfast next morning was very good.

"Better Than Expected, But Neighborhood Not So Hot"

3
30/05/2017

Stayed overnight between flights. The shuttle was efficient. Hotel and rooms were nicer than we expected from a Best Western. Very comfortable. Area is semi-industrial with few dining options around. We hit a Irish pub a few blocks away which was decent, but we didn't feel particularly safe walking through the neighborhood. If you just need a place to crash between flights, not a bad choice.

"Convenient Location & Attentive Staff"

5
29/05/2017

We arrived in the late evening into Miami Airport. The hotel shuttle driver, Abraham, was very pleasant. What impressed us the most is that he remained calm under an extremely stressful situation when a huge family with many small children were very rude and demanded transportation to the hotel in front of other hotel guests. Our room was clean and the beds were comfortable. The continental breakfast was plentiful and the attendant was on top of keeping everything well supplied. If we are ever in the area again, we will definitely stay here.

"Terrible hotel"

1
29/05/2017

The staff was extremely rude,there was an odor in my room,there were bugs in my room,I had a blood stained comforter.....and was only offered $100 off I would NOT recommend this property or any best western property for that matter

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Hello Ms. Cunningham,   Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us. We're extremely concerned to hear about your uncharacteristic experience at our hotel. The hotel takes pest control very seriously and has a comprehensive maintenance program in place. However, due to our location in a tropical environment, rare instances of insects in the room may occur, and we appreciate you bringing it to our attention, upon which your room was promptly changed. Your original room was inspected and treated out of the abundance of caution. With regards to your comforter, that is totally unacceptable (if indeed true) and we wish you had bought it to our attention. We use best practices and strive to make sure something like that never happens. Thank you again for sharing your experience with us. It is an important part of ensuring we are always providing excellent service. We hope you'll visit us again soon, so we have the opportunity to regain your trust in us..  Sincerely, Sarah Ingle Guest Services Manager Best Western Plus Miami Airport North Hotel & Suites

"Great Stay for Business Conference!"

5
25/05/2017

Would recommend this hotel, great experience. Great place for business meeting! Make this your next place to stay while in Miami! My family came with me and enjoyed the hotel while I was in meetings all day.

"Overnight stay in Miami"

5
23/05/2017

We had an early morning flight so we only stayed for one night. No complaints...shuttle driver and hotel staff were very nice, room was very clean with comfy bed!! Not a whole lot around, but my husband and I did walk to the Thai restaurant (we would highly recommend) which was a short walk and there's a convenient store next to it. We would stay here again :)

"Very nice hotel"

5
17/05/2017

This hotel is very nice, well maintained and clean. Rooms are updated and modern. Nice location with shops and dinning near by. Price was reasonable. Bed was comfy. Bath towels were ruff could go with softer ones. Otherwise great place to stay.

"OK as a Precruise or Overnight Hotel"

3
17/05/2017

The hotel is what you expect from BW. Good mattress, pillows, showers. The room was nicely decorated, larger than expected with a sofa, chair fridge and free wifi. The breakfast buffet didn't have a lot of choice but was adequate. There is an airport shuttle available on call. When we phoned, we were told to go to the arrivals area and call back with the door number. We arrived at night and my first impression was that this was not a good neighborhood. I later learned that it borders on a bad district but there is a police station on that street that keeps it a safe area to be in. The hotel has no restaurant but offers pizza delivery etc from local restaurants. We decided to walk to the closest eatery, an ‘Irish' pub called Bryson's. It is about a 3-block walk. There was a big selection of pub food, prices were good, food ok. Cruisers register at the front desk for one of two shuttle times to the pier. It is $10 per person. There was a lot of confusion because more people showed up for the shuttle than there were seats. We chose to wait for the second shuttle. Before long an Uber driver dropping off at the hotel offered us a ride. His price was $15 for the 2 of us. I have never used Uber before but am a convert now. He took us in comfort to the ship for less than the shuttle costs. In summary, I would stay here again if the price is right but would consider other options too.

"overnite stay before a cruise"

4
17/05/2017

Hotel was near the airport, so it was easy to return the rental . there was a shuttle to cruise terminal from car return.the room was neat and clean. staff were friendly and helpful.Decent free breakfast, and pool was clean.

"great stay"

5
16/05/2017

Wow! What a relief this stay was for us. We booked for Sunday night (Mother's Day) through Expedia, and didn't expect to arrive late Saturday night, tired and traveling with our 2 year old by car for 8 hours, but the person that checked us in (forgive me for not catching his name) accommodated us without hesitation and was very pleasant and welcoming. I'm a native of Miami and Miami gets a bad rap for people being discourteous, but my Gosh, the nicest and sincerest and most genuine people are working at this hotel. We didn't expect much from a hotel breakfast, but we were so pleasantly surprised and glad that we chose to stay and eat breakfast both mornings. They really did a great job, and again, were so nice. Checkout was fast and easy, but we had left our daughter's travel food bag in the refrigerator, and realized it just before we pulled out of the parking lot, so I ran in to plead to let me back up to our room, and the front staff already had it, and was trying to call us. I've stayed in plenty of places that just wouldn't have cared to try to reach us, but I felt that they went above and beyond. It was a stressful trip for us, but believe me when I tell you that the most relieving and relaxing part of the trip was at this hotel. My mom lives in the area, and we will definitely be returning and recommending this to our family members and friends. I am concerned,however, for the next stay not being able to top this one. BRAVO, for real, and THANK YOU to everyone that helped us out!!!

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
Thank you for taking the time to write us a review. Happy to hear we were able to accommodate you and your family. Hope you stay with us again!

"Miami Airport overnight"

5
15/05/2017

Went on a 3 day trip to the Keys which required an overnight stay in Miami before a flight returning home. Best Western was a great place. Rooms was clean, check in a breeze, breakfast the next morning was very good and great coffee 24 hours. Shuttle to the airport every 1/2 hour was nice.

Miami_Airport_North, Guest Relations Manager at Best Western Plus Miami Airport North Hotel & Suites, responded to this review
We are very pleased that your stay was a good stay. Thank you for your review. Please do stay with us again!

"1st overnight stay at hotel before cruising....."

4
11/05/2017

It was a group of 11 of us. Using AAA we got the best rate for 2 rooms/suites (2 queen beds and pull out sofa, microwave, small frig). The rooms were clean and didn't have an odor of any sort. The hotel entrance/lobby was clean and inviting. There was a free shuttle bus to the hotel from MIA Airport. Need to call hotel for instructions and pick up location. About 10-15 minutes from airport and the same to cruise port. There weren't enough towels and wash cloths for the number of people but as soon as we called they immediately brought up. Rooms located right next to elevator. Surprisingly enough there was no excessive noise from other guest. The stay included continental breakfast. The pancake machine wasn't working :( and I don't eat those eggs :(. The sausage was very tasty, bread and danish were fresh. Coffee and tea avail all day. Juice was limited. The eating area was clean and attended at all open times. The hotel store is rip off. This is off the beaten path but there are things within walking distance. If you walk to the right of the hotel, you will find convenience store, liquor store and eating places. Great Italian/Spanish restaurant. Delish! If you walk to the left you will find your normal IHOP, Micky's and some other stuff. "Hellure I'm on vacation...Micky's NOT!" You can take a cab or lyft to the local Walmart (don't even think of walking). The cab was $15 (each way) for 7 of us. There is also a small casino called Magic City which is also assessable via cab (3 of us $15 each way). The hotel offers a shuttle to port for $10 per person. We initially booked but got a better deal from cab guy saving us each $2.50 :)

"Average Best Western, Good Breakfast"

3
08/05/2017

We only stayed here one night before a cruise and it was adequate. We had a 2 queen (double) room. Beds were comfy enough, location was close to the airport and it suited our needs. They did have a good complimentary breakfast at the hotel with both continental items and hot items available. The service we received from the staff was good - Best Western Rewards staff, that's another story (and is not reflective of the staff here). I wish I could say more but we really just checked in later in the night, ordered in pizza, slept, ate breakfast and checked out!

"Close to airport"

4
06/05/2017

This is a Good, clean hotel close to the airport. It offers a Free shuttle pickup from the airport if you ring but it takes awhile to arrive. There was a Very good full breakfast provided. There are No close restaurants but a few delivery options are available. The staff are friendly and helpful.

"Mulriple stays here"

5
04/05/2017

Whenever we have to travel to the mainland we have stayed here. Friendly staff, clean hotel, enjoyable breakfast. Reasonable price. Near airport but noise hasn't been an issue in our stays. Easy to get to.

"One night "

5
01/05/2017

Arrived for after cruise one night stay. We arrived early, before 10 am, they had us accommodated by 1230. What a blessings. Our Double queen suite, was super large super clean and had every amenity we needed. Did I mention coffee all day. Good hot breakfast, nice decor, comfortable beds. Oh, don't let me forget the rain shower. Wish I was staying longer. Will return.

"Happy"

5
01/05/2017

I loved this place it was comfortable and very new everything very clean blankets smelled clean staff was very helpful and very nice I loved this stay and will definitely come back to stay again when I visit Miami Florida again its was AMAZING

"Not pleasant"

1
27/04/2017

Cons: First off, we booked a king bed room and when we showed up all they had was double full rooms available. Second the room (317) smelled like mold. Third, the entire carpet area was sticky. So much that we ended up wearing flip flops when we walked on it. Fourth, the manager was not available and arrives after check out time. Night staff could not remedy situation and given the time we did not find another hotel. Pro: breakfast includes eggs and bacon.

"Airport"

5
21/04/2017

This airport is always clean and safe love to be here and chill I love all around and waiting for flight and relaxing reading my book and always fun I ll be back next week to fly New York i m so exciting

"Good for Miami Airport"

4
21/04/2017

Good for the Airport - quite fast / busy road to get to hotel apart from last few minutes - Further from Miami town than we had imagined when we booked it - driving anywhere there was an adventure - was OK but not for the faint hearted. Hotel itself in a quiet road and surprisingly little aircraft noise as so close to airport - for travellers the shuttle bus would be very useful.

"Faulty Toilet Marred Comfortable Stay"

3
20/04/2017

Arrived late in the evening after long haul flight. Three other family members had already retired to bed when toilet developed a fault and wouldn't flush away properly. Didn't want to disturb rest of family so instead of changing rooms summoned maintenance. Problem solved. Next morning probem returned and toilet became unusable again. Gave up and just used public toilets in the hotel instead. Now that was a shame because the rest of our experience was very positive. Our beds were very comfortable. The breakfast next morning whilst being standard American fare was served on REAL plates with REAL cutlery. I cannot begin to tell you the difference that makes. Also very useful was the business centre where we could print off coupons.

"Convenient to airport"

5
19/04/2017

We stayed one night here in between flights. The room was spacious, well appointed and very comfortable. Front desk staff was very friendly. The airport shuttle is available from the airport with a phone call. You need to reserve a spot for a trip to the airport. We left at 4:15am for our flight so missed the included breakfast. They offer a grab-n-go breakfast bag but it's not available until 5am. Wish they would make a few the night before for those early flights. Great cheeseburger at nearby Bryson's Irish Pub, about a 5-7 minute walk from the hotel.

"Friendly Staff"

5
17/04/2017

Free shuttle service pickup to and from MIA airport which is convenient. Breakfast is normal with only 2 cooked hot food and other instant food. Swimming pool is small and no slippers to use. The staff is friendly.

"Good stay"

4
17/04/2017

My teen daughter and her friend were going to a concert at the American Airlines Arena. I needed a place to hang out and wait to pick them up after the concert. I had some gift cards to Best Western so I decided to use them for the night. We picked this hotel because we could get a suite and a full breakfast until 11 am on Saturday. Check in was good. The desk clerk took my gift cards and posted them to my account. The lobby is very nice and well decorated. The front of the hotel parking lot could be made a bit cleaner but it was fine. People go out to smoke and throw they cigs on the ground, nice. The room was good. Big TV and nice decor. The bathroom was fine and the bed very comfortable. A/C worked very well. Breakfast was good, and nice that it stays open until 11 am on the weekends. I asked the attendant for a tray to take my daughters breakfast up to the room but they did not have them. I have stayed at hotels that provide paper plates and styrophone trays so that you don't mess up the room with dirty dishes, and you can make one trip. Oh well. Check out was good. No problems. The odd thing that I noticed was the indoor swimming pool. It was strange to see it down here because almost all pools are outside due to the warm weather. However that being said many people were in there enjoying it with their kids. I would stay at the hotel again and recommend it to others. It is especially nice considering it is on the North Side of the Airport, which is not known to be the fancy side.

"A RARE find . reasonable and with one awesome staff"

5
16/04/2017

To Your Best Western C E O Reference: The Get things done attitude of Staff at BW The old travel industry had an expression: Orchid and / or Onion letters hopefully to a Corporate CEO who has empathy …. this is an "orchid". Had managed several organizations before becoming a reluctant hotelier in Hawaii. Client service is always a tough challenge; in America, it has become a disgrace. Repeat, this is an orchid letter! A well deserved one. It is always a pleasure in any walk of life or endeavor to see professionalism demonstrated. People say America is getting soft in mind and body. Remarkably, your BW / MIA people contradict this supposition and are role models for getting America back on track. We will remain loyal clients because of this level of service, mahalo. It is always a pleasure in any walk of life or endeavor to see professionalism demonstrated. Staff at BW , clearly, is “professional" Asst. mgr Carlos is a professional Alexis at desk is nearly perfect.... watch her profer assistance to guests on many concerns with empathy and intelligence. Edwardo, night auditor was also empathetic to guests all nigh a=long...use to have that job. Mellissa , Kitchen help worked hard and really cares for guest. Sarah at desk is also a winner as is Tony the limo driver...a rare class act in his profession. Other news.... wait at MIA over an hour called thrice...driver was only notified on last call...same occurred last November.. after a 20+hour flight.... response needs more empathy . One well run hotel minus airport delays. Staff at BW is a professional members of your team. Please accept my heartfelt compliments for having employed such a fine person. It is sad that all outfits do not have more “Get Things Done" Type People…… Amen After some frustration, Staff at BW executed remedial action. Embarrassing for all who preceded. Never gave up -- checking until he got the job done -- well done. No wonder the overseas businesses are surpassing our domestic efforts. They have people who get the job done, instead of passing it along to another. Bravo Zulu to you for motivating such fine team members! It is a daunting task pleasing all the people all the time. Staff at BW hits the mark. Aloha & Mahalo nui loa from Hawaii One cool BW property. Patrick Brent Chairman Donegal Group Lanai 4 Suite 1350 Ala Moana Boulevard Honolulu, Hawaii 96814-4229

"Would have rated this hotel as "Excellent" if not fr one thing."

4
13/04/2017

This hotel would have been perfect if not for hotel employees, who spoke English to guests, having a very loud conversation, in Spanish, in the lobby at the front desk. One of them was a Manager too. I made it a point to try to speak with all three of them and they all spoke English. Very rude and very unprofessional in my opinion. Otherwise, great hotel. Very clean, staff was very friendly, convenient location although the signage wasn't very good from the main road. Room was spacious, comfortable bed, great TV with many channels, fast wireless, great shower with rainforest shower head and good water pressure, common areas were immaculate, check out was efficient and the free continental breakfast was outstanding. Just the one unpleasant experience of people, who speak English, not respecting our country enough to speak our language. If I chose to move to Cuba and was working in Cuba I would speak Spanish.

"Great clean place to stay with free breakfast"

5
13/04/2017

A friend and I recently stayed here for a quick overnight visit on our way from Miami to the Florida Keys. Thanks to our flight into Miami being delayed by 5 1/2 hours, we didn't arrive to our hotel until 4:30 a.m. The desk clerk was quick and efficient and we were quickly given our room key. We were pleasantly surprised by how new and clean this hotel was. I haven't stayed in a Best Western in years, but I definitely would again after our experience at this location. Our room was clean and updated. Our room came with a free breakfast buffet, which included things like little omelettes, sausage, pancakes, muffins, oatmeal, yogurt, and fruit, plus beverages like juices and coffee. Literally the only complaint I can think of is that the lining of our shower was starting to peel, but it was still clean and this didn't bother us at all. The shower was stocked with shampoo, conditioner and body wash. There was a hair dryer and small coffeemaker in the room, along with an iron and TV, of course. The beds were comfortable, other than the pillows were overly fluffy, in my opinion. There wasn't much hallway noise, which was nice, as we were up so late the night before that we were able to sleep in a little in the morning. They offer a free shuttle to the airport, which we took advantage of in the morning to go back to the airport to pick up our rental car since the rental counter was closed due to our late airport arrival. I would definitely stay here again if I was in Miami and wanted to be close to the airport.

"Friendly staff, great breakfast, quiet stay. We arrived after midnight and the staff was very courteous and helpful."

4
05/04/2017

We arrived after midnight. Staff was pleasant and helpful. Room was quiet and beds were comfortable. Breakfast had many options and breakfast staff was kind. Courtesy shuttle driver was pleasant. Recommend!!

"Amazing bed!"

5
05/04/2017

This hotel had the most comfortable bed I have ever slept in - I think it might even be better than my foam mattress at home. The hotel was quite nice - nicer than I had expected. The staff was helpful and prompt in responding to our requests.

"College Visit"

5
03/04/2017

Wax in town to visit a university with my family. Staff did a great job. Hotel was located near to where I needed to go. Rooms large and well kept. Airport is just across the way! Very near the major highways.,

"Are you a hotel snob?"

5
02/04/2017

Ok, I'm a hotel snob; but when my family booked an overnight at the Best Western Plus I went along with the group. Surprisingly, the room was really big, 2 double beds a sofa sleeper and large bathroom. The front desk was extremely accommodating. Housekeeping was on the job. We needed extra towels and a handicapped shower seat--- got it and in good time. They serve a free breakfast. Can you say bacon, sausage, rolls, pancakes, eggs, bagels, cereal etc. No kidding. This hotel snob just added BW to her list!!!

"Good value, good location"

4
31/03/2017

We stayed here at the end of our vacation so that we could be close to the airport. The hotel's location made it well suited for moving in and out of the airport, and the shuttle service was responsive. The room was nice and comfortable - better than I had expected for a Best Western. The breakfast buffet was...adequate. At this price point, it's what you would expect, but nothing more. The front desk staff were friendly and helpful.

"New facility & caring staff that get you where you need to go."

5
28/11/2016

This was a really nice hotel - my husband couldn't believe how nice it was for the price. Room was very classy and clean. Most importantly - the staff went out of their way to help us (and other travelers) get to their destinations. We stayed 11/24 and right away the checkin team helped us locate rental car return and they arranged for the hotel's shuttle to pick us up from the rental facility. They also arranged for the shuttle to take us to a very early flight the next day. When we hopped onto the shuttle at 5:30 am it impressed me that the driver verified we were on board (no traveler left behind...) We also saw the hotel staff patiently help an elderly couple get to their cruise. The front desk and shuttle drivers were top professionals. In the stressful world of travel, this hotel staff inspired a rare commodity - trust.

"Pleasent Surprise"

5
25/11/2016

This is a beautiful hotel, clean rooms , comfortable beds, friendly staff, what more could you ask for. We have to thank the front desk staff Ariadna and Sarah for making our stay even better, they were very helpful giving us directions and suggestions about the local area. The breakfast was always good and well stocked. We stayed there a few days before and after a cruise, the front desk arranged transportation to the cruise line at $10 per person. There is a shuttle service from the hotel to the Dolphin Mall & International Mall for $10 per person return. To get downtown (Bayside) the hotel shuttle dropped us off at the Car Rental area at the airport, from there is the Orange Metrorail that takes you to the Government Center then the free Metromover that takes you thru the downtown area, we bought an all day pass for $5.50 each also good for busses. The only thing negative about the hotel was the area, not many places to eat, but they have a delivery menu available.

"Just an Overnight Stay Glad we chose it."

4
24/11/2016

Although it was only for one night, this was a very friendly, clean, smart hotel good size rooms and bathrooms, everything well maintained. Came with complimentary breakfast and free shuttle to and from the airport. Very pleased with our choice and would stay again if needed. Well done to the staff.

"Everything I need for a short stay"

4
20/11/2016

We stayed for one night before catching a plane going home. The hotel is well appointed with all the convenience including a fridge and microwave. Room is clean and the front desk is fast and efficient. They even start their airport shuttle at 4am which is very convenient for people on early flights. We did not try their breakfast because we need to leave early. Location is OK with very few eateries and convenience stores close by, a Thai restaurant and a bistro is about two blocks away, I believe there are a few more fast food places within walking distance. You won't find too many pedestrians walking at night around the neighborhood.

"good option"

4
18/11/2016

The hotel it's a tipical 4 star. The rooms are very confortable with nice soft beds. My room had two queen size beds, a fridge, a microwave, TV, etc and looked like having been remodelled fairly recently. Large rooms- The lounge and breakfast area are not very big and breakfast could be crowded. Has a free shuttle to the airport

"Average"

3
18/11/2016

Stayed here one night between flights..arrived late so took a taxi as didn't want to wait for hotel shuttle. We did use the shuttle the following day back to the airport and it was quick and efficient. The hotel itself seemed new and nicely decorated, however there was a very musty smell to our room which is the main reason I did not give this hotel a higher star rating. Breakfast was ok and 24hr coffee and tea was a nice plus.

"Great Hotel"

5
16/11/2016

This is an excellent hotel. The property is in excellent shape and the staff are very friendly. I will stay again when in the area. The rooms are well equipped with frig, microwave and sofa with extra chairs. We had a king room for a stay after a cruise.

"Excellent Staff"

5
13/11/2016

I stayed here for work for 2 weeks. It is new, clean and convenient. The real gold is in the staff. Richard the manager was very helpful to work with and his front line staff some of the best in the industry from house cleaning to front desk to engineering and repair. I spend 190 nights/ year in hotels and usually high end but rarely find the kind of help represented at this property. Thank you bwp ms for making my stay comfortable, profitable and efficient.

"Very Convenient "

4
03/11/2016

The shuttle to the hotel took about quarter of an hour. Our room was very comfortable and we enjoyed the free breakfast. The shuttle driver took us direct to the car hire area at the airport to pick up our car the next day. The pool was an indoor one so we didn't use it.

"Perfect one night between flights stay"

5
02/11/2016

I choose this property because I needed a hotel near the airport between flights which provided a shuttle to & from the airport , free breakfast and was a new building. I had room 414 which over looked a golf coarse. It was clean, quiet and spacious. Great bed, nice TV, coffee maker, black out curtain, bathroom had dispenser toiletries & a quiet air conditioning system with temperature controls. The shuttle drivers were both great & my pick up & delivery to the airport was fine. Staff was friendly & helpful and the breakfast was plentiful. I would recommend this hotel for anyone needing a hotel between flights.

"Solid hotel with good service"

4
29/10/2016

A good hotel for an overnight stay before boarding a flight. Good shuttle service to the airport. Room was spacious and more than basic. Hotel staff were very helpful. Breakfast was good and plentiful.

"Clean comfortable room"

4
29/10/2016

Staff were friendly and helpful. The room was pleasant and clean. Beds were comfortable. The breakfast was good. Would return if I am in the area again. Would recommend this hotel to family or friends

"It's really the best western PLUS"

5
28/10/2016

We stayed only 1 night on our way to New Jersey but my daughter actually wanted to remain and have our holiday right there. The view...great The room... Fabulous The breakfast...the best. The indoor pool.......oh goody said my 9 yr old.....it's warm YES

"Good Stay at Airport Hotel"

3
24/10/2016

The location was nice as it was close to the airport. The hotel itself was nice and clean. Loved the soap containers in the shower! Only thing I didn't love was the customer service at check in. We waited forever and then when the manager was finely getting us taken care of an employee interrupted us and they started having a conversation in another language. I found this rather rude. The free breakfast was decent there is a lot of seating. If you have a large group there is defiantly room to meet up. Overall a good stay.

"Great Hotel, New and Good Rooms"

5
24/10/2016

The hotel is very good. It looks brand new, the service and breakfast are good, and the room is ways better than the other hotels in the same area and price category. The room looks brand new, is big and well decorated.

"Good for business stay"

4
17/10/2016

I use this hotel to host our business partners whenever we need to. They offer free breakfast, free shutle to the airport and the rooms are nice. Service is not excellent but the price is right. The hotel is 20 minutes to the airport. If you want to shopping, you are 10 minutes away to the Dolphin Mall and the International Mall. The area is very safe and relax. You are very far from Miami beach so be carefull if you want to party as this is not the area for this.

"Very Clean and New Renovated"

5
15/10/2016

This hotel was very clean, and everything seemed brand new. The staff was friendly and the breakfast was very tasty and fresh daily. It is also very close to the airport and close to the major highways.

"Exceeded expectations"

5
15/10/2016

When I booked this hotel room, I was a little unsure as what to expect. Firstly, there is a free shuttle from the airport to the hotel. The rooms were clean and had all the amenities you would need.. soap, shampoo, cream, conditioner. Bathrooms had bath tub and rain shower head. Beds were extremely soft and the room was ultra clean. We had a view of the runway which was nice. The view of the golf course in the room opposite is also very nice. The was free buffet bfast with the stay.

"Close to Airport & Cruise Port"

4
13/10/2016

The property is getting tired but they are working on upgrades. Staff is very friendly & helpful. Recommended an excellent Thai Sushi Restaurant within walking distance. Would definitely stay there again when cruising.

"Stay Here and Thank Me Later"

5
13/10/2016

I stayed at this hotel for three nights. I cannot sing its praises enough. Parking is free and next to the building. The staff checked me in within a few minutes. My room was incredibly nice and clean. The microwave and fridge were a great bonus. Breakfast is complimentary and more than enough. I do not have a single negative thing to state about this hotel. Oh yeah, it is so close to the airport which was extra convenient for me.

"Basic, but nice and clean."

5
12/10/2016

I stayed for 2 nights during the storm, because I wanted to be off the beach (where I live) in case there was flooding. I requested a 2nd floor or higher room, and I was given a 4th floor room. There are no views, and really nothing to do within walking distance, but nothing was open during the storm anyway, and I had brought enough snacks with me just in case. I originally booked for one night, but wanted to add a night when I checked in, and was originally told I would have to switch rooms because the room I was in was booked for the next night. I was confused about this, as the hotel did not seem even half full, but I agreed to it anyway with the second night at a fairly significantly higher rate, because I was told only a suite was available. The next morning I asked if I could stay late in my booked room, so that I didn't have to sit in the lobby from check-out time to check-in (11am-3pm) waiting for the next room to be available, and Sarah at reception was very nice and told me that it would be fine for me to stay in my original room. She also reduced my rate since I wouldn't be staying in a suite. Not sure if the original plan to switch rooms was due to incompetence by the original lady at reception, but I was happy that I would not be inconvenienced by having to check out and back in again. The room was clean, with simple decor, with a refrigerator, a microwave, and a comfortable bed. The shower had a waterfall shower head. Very pleasant. The hotel has a small, weird indoor pool, and a small fitness center, both open 24 hours. The complimentary breakfast was basic but absolutely sufficient, with a machine that makes tiny pancakes. Room service was unfortunately unavailable due to the storm, as it is off-site. Nearby are about 4 pizza places, a Subway, a Chinese restaurant and a Peruvian restaurant, but all were of course closed. I enjoyed my stay and would recommend to those who need to stay by the airport for a night or two.

"Good choice before flying out early in the morning the next day"

4
12/10/2016

We had an early flight out of Miami International so we stayed at the BEST WESTERN PLUS Miami Airport North Hotel & Suites the night before. I took the rental car back to the rental car center and the hotel shuttle picked me up and returned me to the hotel. Then in the morning we took an early shuttle to the airport. It is a very good hotel with good service. I'd recommend it for such an experience if you are flying out of Miami.

"Nice hotel"

5
05/10/2016

The people were friendly and nice. The hotel was clean. The breakfast was good. The only downfall actually had nothing to do with the hotel but Miami itself. When we were checking in there was a notice displayed warning you that there had been several break in of vehicles and to empty it of all belongings and making sure it was locked. That is a little alarming. We moved the car where we could see it, but still checked on it several times. We only stayed one night, prior to boarding our cruise ship. Miami is somewhere I will never return to. It's nasty, congested, full of unfriendly people and just too much for me.

"Very nice hotel to stay over night for your connection"

5
03/10/2016

We stayed in this hotel for a night to wait for our connecting flight in room 404. Hotel included airport pickup and drop off which was great. Only thing that we waited for the hotel pickup for almost a hour. It was a long wait. Hotel was clean and nice, staff were very friendly and helpful. Within a walking distance there is a McDonald. Breakfast was included. Nothing else nearby.

"Nice hotel. Better than I expected considering the location."

5
25/09/2016

This is a nice hotel in a not so nice area. When we were looking around at the area prior to check in, we were somewhat concerned. However, we only booked it because of the close proximity to the airport and we only needed it for the one night with an early morning flight out. The area is not that great, and no nice restaurants around to eat in. Only a couple of fast food and a Denny's. But the hotel was very clean, room was spacious, bed was great, all was fine.

"Excellent Service"

5
20/09/2016

Extremely Helpful. I was able to travel my original booking from the friday to Saturday after a airline mishap. The Saturday booking was even cheaper than my original booking for the friday. Love the Mall shuttle service

"Surprisingly outstanding?"

5
19/09/2016

Stayed here in between flights. Was pleasantly surprised at how nice this hotel was. Really nice room/bathroom, great towels/bedding. Free wifi, shuttle to airport, gym, etc. Felt like a four star hotel — but granted its in the middle of nowhere. Breakfast was crap but highly recommend this place for a comfortable night's stay.

"Great Birthday Experience"

5
17/09/2016

Chose this hotel because the price was great. My daughters birthday was a success because the room was everything she needed and her and her friends had a great time. Asked for a late checkout and the hotel was very accommodating. Staff was superb.

"Great short airport stay"

4
15/09/2016

Stopped here for one night after a 10 hour trans-Atlantic flight. Picked car up at MIA car centre and was at hotel 5 minutes later. Friendly welcome at reception and soon to room, which was clean and had all expected mods and cons, including mini fridge and microwave. No evening meals in hotel, but we knew this from the website. There was a free breakfast which was much better than we expected with ample bacon (American style), omelettes, baked beans etc. coffee was good. Free wifi was sufficient and overall I would stay here again.

"Connection flight"

5
13/09/2016

Stay one night because had 13hrs stop at Miami. Everything work nice,call to hotel when you are outside of the airport,they send you the shuttle taxi. Breakfast is nice too and after that driver take me back to airport,very good option if you stay only 1.night example.

"Summer Stay"

5
06/09/2016

We got this hotel through an opaque bidding site. Unlike all of our other reservations, this hotel did tack on a small fee (around $20 total) since there were four of us instead of two. Fortunately, it was not outrageous so we could handle it. The hotel itself is not in a "pretty" area, but it is very nice on the inside. Our room was clean and spacious. Free breakfast was definitely a plus. The front desk staff, especially Carlos and Alexis, provided excellent customer service. They were always willing to print out directions for us. There are supermarkets in short driving distance if you want to pick up dinner. We noticed quite a few families eating carry out in the dining area. In addition, there is a large laundromat a couple of blocks away if you need to do laundry.

"Excellent Customer service and amenities"

5
05/09/2016

My wife and I chose this hotel based on the price, amenities and customer reviews. We were not disappointed. From the airport pick up, check-in up to our checkout a week later everything was great. The staff at Best Western plus Miami Doral was very professional and courteous. They were readily available to offer answers and suggestions to any questions we had. They were able to recommend a rental car company at a special discount for my wife and I which came in handy. The complimentary breakfast was very satisfactory. Overall i would recommend this location to anyone without hesitation.

"Nice Stay Away From The Busy Areas"

4
04/09/2016

Nice stay for one night after a cruise before flying home. I found this property on Expedia at a great rate for a suite for my daughter and me! The staff was very friendly. I received help with luggage and storing it before check-in time. The suite was large and comfortable. This is a great place to stay but my suggestions to the staff would be to focus on the "small stuff". The area beneath the vanity was not clean and there is mold/dirt on the top of the sink bowl where it meets the vanity. There was also a blown light bulb in the restroom. Not much to do in the area. My daughter and I went to see a movie at a nearby movie theater and we drove 20 minutes to Miami Beach.

"Excellent stay! "

5
30/08/2016

We stayed one day in this hotel. We were a party of seven, and decided to rent three rooms. This hotel is in excellent condition and had all the things we where looking for: free WiFi, free parking, free breakfast. The rooms are in great condition and they are really big. You can easily fit four people per room and it wouldn't be cramped. The grounds and amenities are well kept and with updated appliance. Also, the bathroom is really clean and well maintained. Although the location is near the Miami airport, there's no sounds or noise from incoming airplanes. We didn't even notice any of it. Will definitely stay again in this hotel, and I recommend it to anyone who's looking to stay a couple of nights in a centric, near Miami airport (there's a shuttle service, but we didn't need it) and in very comfy place.

"Great find near Miami Airport"

5
27/08/2016

Spend our second night here after our home A/C broke. The first night was spent at the Best Western Plus North Miami. I found this Best Western property to be way better than the property in North Miami. It is not only less expensive, but the Internet service worked well and fast, plus they offer complimentary breakfast! Their coffee was excellent and welcome! Check-in was a breeze. The gentleman who assisted us was very courteous and professional. Our son wanted a hot chocolate, but it was late and the kitchen was closed, but this front desk gentleman was gracious enough to go and find a hot chocolate envelope for our son. We were very pleased with his services, and really appreciated his efforts to go the extra mile to provide excellent customer service. Great employee for Best Western. This hotel is located in what seems to be a not so nice area, although I did noticed some tourists walking at night. There is nothing worth visiting nearby, but there are easy access to a couple major expressways. I would definitely recommend this hotel to people.

"Place is awesome"

5
24/08/2016

I have stayed here several times on business and will continue to do so. They offer the best ammeidiites and breakfast out there for the price. i stay on the road twice a month too Miami and love every minute of it.

"GREAT STAY MET MY EXPECTATIONS AND THEN SOME"

5
22/08/2016

What a great staff that runs this premier hotel in south Miami Springs. The sleeping giant is professionally run and the details to guest expectations is awesome. We are in care of my daughter at the Hospital and the staff helped us with directions and anything that we needed to make our trying time better. The room, was superb the clean level was amazing. I observed the night janitor actually wiping down the washer and dryer and the pool windows after it closed @ 9 pm. The morning staff was on top of the Breakfast crowd and the constant cleanup was refreshing. The area is safe and well lighted. We will definitely continue to make this hotel our home base for visiting Miami. This is simply amazing that a caring, clean, hotel with great staff actually exists in the Miami airport area. Thank you for visiting this hotel and you will understand how restful it is to stay in a well managed, well staffed hotel that is simply spotless and comfortable. Always best regards, fromang

"Great hotel, quick and easy to find from the airport"

5
18/08/2016

Arrived after long haul flight from the UK, quick and easy check in, in the room and sleeping within minutes. Beds and room comfortable and clean. Breakfast was wonderful, everything fresh and plentiful (probably helps being on UK time and first downstairs when the buffet opened) used gym facilities and kids used pool, all good. Recommended accommodation

"Excellent"

5
17/08/2016

This hotel is well-maintained and has a professional, friendly, and very helpful staff. I would definitely stay here again. It is quite conveniently located to the airport but a bit of a distance from other sites. We were only in Miami for one night, so the location was perfect for us.

"Good Hotel terrible location"

4
14/08/2016

Hotel is great, staff courteous and friendly and helpful. Room spacious and comfortable and clean. We had issues with the Internet and fridge which was rectified within minutes - very impressive. I stay at best westerns all over and will continue to, however not sure if I would stay at this location. The area was run down and by undesirable for me Although the location was good for my downtown appointments. The last night we stayed there we went to the pollo tropical about 3 minutes away and were nearly car jacked, we got outside in time to see the guy running off, our kids were shaken up and thankfully we were all ok without incident - thank God.

"The best ever "Best Western Plus""

5
14/08/2016

We stayed there for tennis tournament. Hotel is just beautiful, inside and outside. Large, Bright and spacious lobby and breakfast area, indoor pool, large rooms and beautiful bathroom with huge shower head. Breakfast was full of everything, eggs, fruits, yogurt, everything was there. Staff was amazing including Carlos, at the front desk. We would recommend it to every parent with kids to stay there. We were very satisfied and we will be back. Awesome hotel and stay!!

"Easy Choice for Layover"

4
13/08/2016

Clean, convenient, modern, comfy beds, free parking, free breakfast, good value. Call the hotel for the airport shuttle for direct pick up. Hotel is close and easy to the airport, yet short drive to South Beach for a dinner out.

"Great Hotel"

4
12/08/2016

We came to best western from Orlando for a 2 nights stay. At the beginning there where some problems with the hotel rooms, but when we got the rooms the experience was great. We surely would come back to this hotel.

"Great hotel"

4
12/08/2016

The hotel was great, maybe the food could have been a bit better, but it did have a variety of food, the gym was small but doable, everything else was great. The pool was a nice size, the only thing that would have been great would more options and bigger breakfast. The beds were comfy, the bathroom was great, and the shampoo smells amazing!

"Convinient location"

3
10/08/2016

The only and interest of this hotel is its location near by the Airport. Price are good. Room are OK and clean. Parking is included, also with the breakfast. So, not great hotel, but good deal. What else for fligth transfer....

"very good stay"

4
09/08/2016

We were looking at a decent hotel for a reasonable price and we found this gem. We did get in a little late, but checkin was quick and our room was great. very comfy beds and well appointed. Breakfast was very good in the AM, and there was also a small and ok gym and pool. Great location close to the airport as well.

"Great service "

4
06/08/2016

Stayed only for one night but the service was great. The room was comfortable, it had everything, including a microwave so if you had some leftovers from lunch, you can reheat them for dinner. Parking was limited.

"Considerate Staff"

5
01/08/2016

The Staff at this location, from the front desk to the housekeeping personnel were all smiles and attentive. We needed directions to a local sports venue and the front desk male clerk was more than helpful upon checking us in by writing down the best route to Marlins stadium. He also informed us that we can get into the hotel from any door thus making parking real easy from any area.

"Clean, great costumer service."

5
30/07/2016

Really pleased with the hotel. clean, good people in front desk, cafeteria. (breakfast is good, new things everyday, fresh fruits) And most important, easy access, safe and quiet area. There was nothing to complaint about.

"Clean and comfortable "

4
29/07/2016

This hotel is conveniently located next to Miami international airport. It is a newer hotel. The rooms are spacious and clean, equipped with a fridge and microwave and the beds are very comfortable. There is free wifi through out the hotel.The free shuttle to the airport is also very convenient and there is free parking which is pretty rare to find in a hotel in Miami.

"Great place"

5
28/07/2016

Convenient to airport, good transportation by hotel set up, we checked in and returned our car a day early and they even picked us up from car rental and brought us back to hotel. Breakfast was traditional.

"Awesome"

5
25/07/2016

Without a doubt, the nicest Best Western property I have stayed in. Customer service was top notch, from the shuttle driver to the front desk. Didn't have to wait long at all for shuttle pickup. The front desk greeted me by name as soon as I walked in the door. The room was super clean and the king bed was very comfortable. Exceeded my expectations, and would certainly stay here again.

"Avoid it for the Sake of Your Peace of Mind"

2
21/07/2016

This was one of the most horrible hotel experiences ever during many years of my international travel. I was on my way along with my wife to join Carnival Cruise ship at Miami Port coming from Playa del Carmen, in Mexico after spending 5 wonderful days there. So, needed to spend intervening night at this hotel before getting on board the cruise ship at Miami port the next day. I made my booking with this hotel which was fully paid up about two months in advance and everything seems to be in order with this booking till the fateful day of 3rd July 2016 when we came from Miami Airport to check in this hotel. The lady at the front desk demanded the same credit card by which the payment was made for this booking as she wanted to block it for $100.00 security deposit. Unfortunately, the payment for this booking was made by my son with his credit card, hence I was not carrying that same credit card with me. I tried to convince the lady that she can charge the security deposit of $100.00 on my other credit card or I can pay the same in cash, but she was not convinced, meanwhile another gentleman joined her from the hotel office. This gentleman went even one step further than the good lady, he threatened me that if I don't produce the same credit card he will cancel my booking. Anyone in my position can understand as what all hassles I would have faced had this hotel refused to honour this booking at 11th hour that too when the payment for the same has been made by me 2 months in advance. I was made to wait for a long time and finally I was told, much to my relief that I can now check in without producing the original credit card. This ridiculous, unnecessary and avoidable drama took almost 90 minutes during which we were made to undergo the suspense of guessing as whether we'll be allowed to check in or not? Although the hotel was being touted as new property, but we didn't find anything new here. The lift was old and slow, the carpets in the hallway and in the rooms were stinking and smelled badly, furniture seem to be old, the room was average. Although the rooms facing golf course presented good view. The complimentary breakfast was nothing great, the place for breakfast was too cramped up and small keeping in mind the number of guests having breakfast at any given time. The food was running short and its replenishment was too slow. While having breakfast on the morning of 4th July between 9am and 10am we witnessed another horrible drama, this time with another guest. This guest seems to be agitated due to some poor services provided by the hotel (I could not hear the real issue), there were heated arguments between this guest and the hotel front desk staff. Very soon we found Miami Police marching in, apparently on the complaint of the hotel staff. Hats off to the professionalism displayed by the Police officers, they did some questioning with both the front desk staff and the guest and they went away, apparently there was nothing they could charge the guest with. The above episodes, first with me and later with this gentleman clearly indicates the state of affairs going on in this hotel. The hotel staff has least respect or regard for the guest, they will not hesitate to issue threats to cancel the fully paid booking or they will not hesitate to call the Police to intimidate hotel guest if they complain about poor service. I did not find anything good about this hotel other than being close to the airport, I would never like to go back to this hotel again, nor would I recommend this hotel to fellow travellers, please stay away from it if you want your peace of mind.

Miami_Airport_North, General Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at Best Western Plus Miami Airport North Hotel & Suites, we truly valued your feedback. I do apologize for the inconvenience during your stay. I would like to address some of the issues you had during your stay. There was a misunderstanding with regards to Credit Card deposit procedure. Our company policy is, we require the Credit card used for making the reservation to be present during check in. It's part of our proactive approach to make sure the charges made to a specific card are valid and indeed authorized by the owner of the card. In cases, where the credit card owner cannot be present physically with the card, a Credit Authorization form will have to be filled and signed by the owner of the card. The authorization form along with copies of the driver license will have to be either faxed or emailed prior to check in. I apologize for the incident you had to witness during breakfast on July 4th. Unfortunately, there was an incident that was beyond our control and required the assistance of Law enforcement. Generally, we do our best to reason and empathize with the person involved in the situation, in hopes of finding an amicable resolution. But when there is danger to guests or employees personal space, we contact law enforcement. As you witness our city does have some of the best and most professional law enforcement officials. They were very prompt to respond and quickly deescalated the situation. It was unfortunate but the outcome was positive. Thank you for your valued feedback. Although, we regret that we did not fully meet your expectations on this visit, we value and respect your opinion and hope you will give us another opportunity. Sincerely Jean Ajayakumar

"Good stay!"

4
20/07/2016

We stayed here for one night while in miami. The hotel is located on a quiet road about 1 street over from a major road/street. We arrived in the evening, it appeared to be quiet, front desk service was good and helpful they offered to give us info on the nearby restaurants and food delivery. Room was comfortable and decent size, it had a mini fridge and microwave. However the main area in room seemed a lil dark with no major lighting, there were 2 small lamps in between beds and 1 lamp on desk. Maybe I missed the light switch? The room had a decent size window with view of a golf course but was too late to open the curtains. I really liked that the hotel provided liquid bath soap with hair shampoo and conditioner in nice size bottles fixed on the shower wall instead of the usual mini bar of soap or the tiny bottles most hotels give their guests. The body wash appeared to be a good quality brand too. Morning breakfast was included and there was a variety of food available. Unfortunately we didn't have time to explore the hotel and use all the amenities like the pool etc but it looked nice. The only minor complaint was the maid knocked on my door early in morning while trying to sleep in, I assume to clean room. I don't think I had the dnd sign on door.... but it was early enough I didn't think I needed it. Also Check out time was 12 pm. I would stay there again!

"Did Not Honor Resevation Request"

4
20/07/2016

While the hotel was clean and room satisfactory, it was quite a let down about the room request given it was personally made by a Miami local who made the effort to travel to this hotel to make the reservation.

"Clean and friendly "

5
12/07/2016

Nice clean hotel, the staff were all very friendly. Room very clean we had a golf course view, breakfast was free and came with a lot of choices. Check in was a breeze would stay here again nothing bad to say. Small indoor pool and work out room. There are a few places in the area to grab a bite to eat, free shuttle to airport.

"Quick overnight"

5
12/07/2016

My family stayed one night here after our vacation in West Palm Beach before catching an early flight. The rooms are really clean and had everything we needed. The hotel itself looks new. The location to the airport is perfect and they provide a shuttle that runs every half hour. I was afraid there would be a lot of airplane noise being so close to the airport, but I didn't hear a thing and I'm a light sleeper. They do offer a free breakfast but we left before it was served. The staff was nice and attentive. I would definitely stay here again.

"Great Stay"

5
12/07/2016

Had a great stay at this Hotel, it was very clean and had friendly staff, the room was amazing...with free shuttle service from the airport. They offered delivery menus from local restaurants if you didn't want to go out, I would totally recommend this Hotel!

"Vacation"

5
11/07/2016

Quick check in and very friendly staff. Conveniently located to everything with some great restaurants and activities nearby. Very clean and quite place, will diffently stay here again when in the area.

"A stoppover"

4
11/07/2016

Shuttle bus collected from airport and dropped to hotel, I think the shuttle bus runs every half hour. Breakfast was good and had plenty of choice. Hotel staff friendly and helpful. Rooms were clean and met all requirements for our family of four. Good value hotel for our stoppover in Miami

"Very nice hotel - wish their room keys worked!"

3
06/07/2016

This is a very nice, well priced hotel near the airport. Only problem is the room keys fail often. The front desk will reprogram but it's a problem they say a lot of folks have there. It's just an inconvenience to have to go back down to the front desk once or twice a day to get back into your room (especially if you have to wait in line 15 minutes!) Disappointed I couldn't talk to a manager - was promised the manager would be in touch. Still waiting. Best Western in normally better than this. But it is clean and the breakfast is nice to have.

"Great Service!!"

4
04/07/2016

Heading for the Bahamas cruise, the hotel is well located , close to the airport and close to the cruise terminal. We checked in late in the evening and were greeted by one of the most pleasant hotel staff across the globe , the check in was smooth and with in minutes we were in our rooms. The rooms are very spacious with all amenities required. I would like to make a special mention of the front office staff named Raquan, who was very efficient and helpful. overall a nice clean place to stay.

"beginning of our trip"

5
02/07/2016

Need to stay close to cruise terminal so I searched for hotels nearby and checked Best Western First and was able to book it and get a shuttle to the port on time, and have a nice breakfast before leaving..The hotel staff recommended a place down the street to go that evening and all worked out well.

"Top Hotel"

5
30/06/2016

The service was excellent at this hotel. The staff went out of their way to make my stay enjoyable. There were some activities I wanted to do, but had little time. Carlos at the front desk made it all happen. The room was great and so was the breakfast.

"Crisis averted"

5
21/06/2016

Everyone at the hotel was very helpful and friendly. What topped my stay off was that I left my laptop in my room and took the shuttle for a very early flight. After arriving at the airport I realized I did not have my laptop. I called the hotel and in less than 30 minutes my laptop was delivered to me at the airport and I was on my way.

"Great Place"

5
21/06/2016

Went there for a 5 day vacation to see the family, with the girl friend. Had a amazing great time, hotel was clean and employees worked to there standards. Very good, and defiantly will be staying in the future.

"REVIEW"

5
20/06/2016

Very nice. If in Miami again will definitely stay at your Best Western Plus. Also told travel agent how nice. The bed pillows we had in room 424 were great is there anyway to purchase them and if so how much?

"Quick overnight for transit"

4
19/06/2016

Just what I needed: have to call for the shuttle: so need a functioning cell phone (roaming or US based). It is quicker and less stressful than trying to catch the other hotels shuttles that go by periodically.. Did not experience breakfast (left at 5 AM). Morning shuttle starts at 5 AM from hotel. Room clean and quiet, coffee in room. Staff friendly and competent. Pool closes at 9 PM (did not see it)

"A great hotel with a great staff!"

5
18/06/2016

We checked in and were assisted by Kassiah, who was extremely welcoming and helpful. The room was clean and had a nice view of the golf course. There was plenty of room for our family of four. Breakfast was good and the staff was great at keeping everything clean and stocked. We would definitely stay here again!

"Careful with your credit card here!"

3
14/06/2016

Let me first say the room was very good and location for airport convenience was excellent. However very concerning that upon check in the front desk clerk made a paper copy of my drivers license and credit card even though I had already paid in advance and booked directly with Best Western. This info was then placed in a stack at the end of the check out counter in an unsecured manner so anyone could just grab your info and have everything they need to steal your ID. When I checked out I asked for my copy back. Luckily the card number was too dark to read anyway. On a better note, I left my car there for a week for no charge and it was fine when we got back.

"Quality Product - Good Value"

5
11/06/2016

Being across from the airport, I expected the level of noise to be at least noticeable, and possibly annoying. To my surprise, there was NO airport noise noticeable once inside the hotel, and inside the guest room.

"Very Comfortable Airport Hotel"

4
08/06/2016

We were upgraded to a suite and the room was modern and extremely comfortable. With free shuttle services, free wi-fi, a large flat-screen TV, complimentary breakfast, a wonderful bed and a rain shower, the hotel gave us a relaxing break between flights. The only drawback is that the hotel is in the middle of nowhere. It's in an industrial/residential area with few lunch or dinner restaurant options.

"Wonderful stay ,highly recommend!"

5
06/06/2016

Very clean and lovely decor. Great breakfast! Great place to stay will be back again!! Great staff very friendly and plenty of parking This hotel is located very close to airport! Approx. 10 minute ride.

"Very Nice"

4
05/06/2016

We a stayed here twice recently - once the night before a flight out of Miami and a week later when we returned. It is located across the street from the airport, so just a quick 5-minute drive. The hotel has a shuttle and they were very quick to arrive when we called from the airport. We did not notice any airport noise, despite their being located so close. We were especially impressed by the staff - very friendly and helpful, including readily letting us check-in a couple of hours early. The rooms were clean and the beds were very comfortable. There is not much to choose from in the way of nearby restaurants. We tried two places that are within walking distance - an Irish pub (noisy, slow service, so-so food) and a Chinese restaurant (terrible service, bad food). There is also a Thai restaurant close by but it was not open for lunch so we don't know if it's any better. I've had better breakfasts at other Best Westerns. They served what I assume were powdered eggs. The bacon was okay and they had three choices of cereal, several yogurts, several pastries and breads, and pancakes (we didn't try those). We would definitely stay here again, but would do some research to find a decent restaurant.

"Great hotel stay in Miami"

5
05/06/2016

Stayed in this hotel for two nights prior to a cruise out of the Port of Miami. Very helpful, friendly and professional hotel staff, clean, nicely decorated room with a great shower, very good, hot breakfast and walking distance to good eating places. It was convenient to the port and we were able to leave our car there in a safe place for much less than the cost of port parking.

"Perfect and wonderful stay in this modern, clean, comfortable and excellent hotel"

5
31/05/2016

3 nights perfect and wonderful stay in this modern, clean, comfortable and excellent hotel that it's 5 stars in all aspects. I am glad to choose this hotel and here are the high points: fast checkin and out, new, modern and pleasing look, clean and spacious room, plenty of outlets for cell phones and laptops, super sharp TV and HD channels, good golf course view, quiet, comfortable beds and pillows, good controllable A/C, microwave and fridge, very good shower head, very good free hot and cold breakfast, friendly and attentive staff, salt water pool and exercise room, free parking, most tourist places around 15-20 mins from hotel.

"Lovely Hotel to Relax Overnight Between Flights"

5
25/05/2016

I chose this hotel based on Trip Adviser reviews and I was not disappointed! The staff were very friendly and helpful! The room was lovely ... new, clean and spacious! The only drawback was that they did not have a restaurant. The morning breakfast (hot and cold selections) was perfect!

"Great transit hotel near Miami International Airport"

4
25/05/2016

We flew into the Miami Airport the night before starting an international trip and we needed a nearby hotel with a shuttle and breakfast. We found just that with this hotel! The shuttle picked us up from the airport about 15-20 minutes after we called and the drive to the hotel was only about 5 minutes. The check in process was a breeze and the check out process was as well. The breakfast in the morning was pretty good and had a variety of options for us. We will definitely consider this hotel again.

"BEST Best Western I've ever stayed at!"

5
24/05/2016

This is literally THE BEST Best Western I've ever stayed at. We chose this hotel due to its proximity to the airport and it's free airport shuttle. I have a good habit of reading reviews on line and sure thing, they were all right and more! The property looks brand new, or maybe newly remodeled. I could even compare it to a Hilton hotel! We did not get to fully partake in their free breakfast due to our super early flight but the front desk was kind enough to pack something for us to go and a free bottle water for us both. Great location and great customer service! Keep it up :)

"Overall good hotel"

4
22/05/2016

Stayed for 5 nights. Overall was good. But experienced internet problem during stay. Staffs were very good. Water in the pool was salt water. But it didn't matter. Gym equipment was sufficient to use.

"Great hotel "

4
22/05/2016

We stayed here two nights. It's a modern, clean and well-styled hotel. It's the nicest best western I've ever set foot in. We stayed here to avoid Downtown or Beach prices. This necessitates having a car, unless you choose to rely on taxis, which could get quite expensive. It's about a 20 minute drive to South Beach (assuming good traffic). Staff were friendly, there's a nice free breakfast, wifi is free and reliable and parking is free. There's nothing special about the area the hotel is in (kind of run down) but it's super close to the airport. I believe they offer a shuttle service to the airport.

"Good comfortable stay"

4
20/05/2016

Good place convenient to the airport. Clean with modern rooms and baths. Simple breakfast included. Thought that maybe being so close the airport might have a noise problem but there was no problem. Free Wi-Fi, business center and friendly helpful staff. Will return soon!

"MOST PLEASANT STAY"

5
19/05/2016

We were treated extremely well by the staff at the Best Western Plus in Miami Springs Airport North. Sarah helped my wife and myself to connect securely to the free Wi-Fi service. My wife was using her Mac Book Pro and I was using an Apple I-Pad. The room was very clean and comfortable. The breakfast buffet was the best we experienced on this vacation. Sorry we only could stay one day. The shuttle to the airport was most convenient.

"Best Western Plus Awesome Experience!!!!!!!!"

4
18/05/2016

A group of Adults were in town for a Conference awesome experience, the bed, the breakfast were off the chain, the staff were very friendly and helpful especially since we eventually needed a extra room they made it happen with no hassle ............thanks a million

"New place, nice hotel"

5
17/05/2016

We had a group of four adults, staying one nite before a cruise out of Fort Lauderdale. This hotel is fairly new, within the last year or two. Rooms are nicely decorated and very comfortable for 4 of us. We had a two queen suite, which gave us a little extra room with a couch and chair area. Great shower head, could have stayed in it for a long time. We used the free shuttle service from the airport, and they were there within 15 minutes or so after calling them for a pick up. We used our own private driver to take us to FLL cruise port the next day. It is about 40 minutes from there, used F & G car service (see review on them) and worked out great. Breakfast bar was plenty for us and hot and tasty. Nice to have it there so you don't have to venture out looking for food in the am. We walked a couple blocks from the hotel and found a small bar/restaurant for dinner, mostly local folks. But service was good and food decent. Didn't use the pool. If I were to go to Miami again for a one night stay, I would definitely use them again. Price good, actually best price for a room there, everything included in that price, including wifi.

"Best Western Plus = AMAZING HOTEL!!"

5
17/05/2016

My wife and I were blown away by this hotel! It was our first time staying at a Best Western Plus and we both agreed that the hotel room was bigger and nicer than any other high-end Hilton, Marriott, or Starwood hotel that we've stayed at! Highly, highly recommend this hotel to anyone staying in Miami!

"Favorite Miami Airport Hotel"

4
15/05/2016

My family and I stayed at Best Western Plus a couple of times now and the experience has been most memorable. We particularly like the easy access to/from the airport, cleanliness, intimate feeling, free breakfast, INTERNET, and free parking. We highly recommend this hotel to friends and family.

"Beautiful room!"

5
13/05/2016

This hotel was excellent! It had very nice and clean rooms that were very well decorated. Staff was excellent. The only issue we had was the person we called at the hotel didn't know how to tell us how to get there other than by telling us they were across the street from the airport! Well we could've taken forever to get there if we had just drove around the airport forever! The airport is kind of a big place :-)

"A perfect place to an overnight stay"

5
12/05/2016

If your are looking to an overnight stay, like get to Miami at night, and flight at the next day to another destination or face to Orlando to the parks: this is a 100% recommended place to stay. Very clean, good breakfast, free parking, free internet. Nice staff!

"Convenient shuttle and location. Marginal food options."

4
04/05/2016

Stayed with family overnight for airport layover, twice. Both times, the shuttle was convenient and it leaves the hotel at 4:30am. There is food within walking distance but nothing particularly fancy or healthy.

"Good hotel near the airport"

5
28/04/2016

New hotel located near the Miami Airport. We used the free shuttle to get to the hotel and it arrived 30 minutes after our call. Great friendly service at the reception desk . Free Internet with very good reception. Small fridge and a micro wave in the room. Large clean room with a large flat screen television.Many channels available. Free breakfast included with good choice of cold and hot plates. Many restaurants within walking distance from the hotel. ( Denny's, Pizza Hut, Burger King, Bryson Pub, IHop ) They offer a shuttle service to the Miami port. Cost is 10$US per person. They have an indoor pool and a small fitness center. Great quality-price ratio.

"Well-deserved positive reviews"

5
27/04/2016

We used this property before and after a trip abroad, leaving our car in the parking lot for a $6.00 per night charge. On both occasions --arrival and departure-- everything clicked the way it should. Reservations were in order, our rooms were spotless (spacious, excellent beds and linen, lots of electrical outlets on desk and night tables, good wi-fi, nice bathroom with good quality towels and amenities, quiet) and the staff could not have been more cordial or efficient. Shuttle service to/from the airport was prompt, ditto the check-in/check-out procedures, both expertly handled by cheery Sara, breakfast generous. What more is there to ask? A credit to this brand.

"FANTASTIC STAFF"

5
26/04/2016

I arrived at this hotel after 2 long flights and about three hours passing through immigration and customs and trying to get the car I had booked with Avis. Check in was smooth and efficient and my request for a high floor room was honored. On looking out of the room window I could see planes landing and taking off. There little or no noise. If you are a plane spotter this is the place for you. Shattered as I was I did not want to drive far to get something hot to eat. Several places were closed for eating in and I grabbed some food to take away to eat in the room. The room was spotless. The bed was extremely comfortable and I had a great nights sleep. The free breakfast was all I needed with a fair selection of hot and cold available. Staff were efficient in replenishing food items and cleaning the tables and were delighted when I spoke to them. (In my very poor Spanish) Check out was even smoother than check in. Eduardo could not have been more helpful and when I told him I was returning to the hotel in four weeks time he checked my my booking and marked me down for a top floor room. The hotel is only a short drive from the airport and there are other hotels nearby and a few places to eat which you may need as there is no restaurant in it just a buffet breakfast cafe. The area around the hotel is not tourist orientated. You will see plenty of people jogging or walking during the day. I never saw any at night. The public areas were always clean and tidy. I did not use the gym or indoor pool but I would have no hesitation in using it. When I return to Miami this hotel will be my first choice for a stop over when arriving or departing. The difficult thing is would I ask for a room at the rear overlooking the golf course or one at the front facing the airport. I think all of the rooms to the rear have golf course views. Worth a mention is that there is free parking on 3 sides of the hotel and I never found any problem finding a space. I really enjoyed my stay which was made even better by 1000% of the personnel who were truly the best. I would certainly recommend this hotel.

"Great value for the price paid!"

5
25/04/2016

Firstly the professional and accommodating staff made this experience outstanding! The value relative to the price paid was outstanding. I booked this resort for a a few days to do some shopping with my mother after a cruise to South America! The shuttle to and from the airport as well as to Dolphin Mall was a major selling point for me. The complimentary breakfast quality was outstanding and far better than that of other airport hotels. I don't partake of the breakfast at Miami airport hotels for this reason but when I walked passed the high end items gave me pause to stop to enjoy. On one of the days several persons missed the complimentary shuttle to the mall due to it leaving early from being full. The Front Desk staff and driver took the initiative to offer an added trip! For this reason I not only enrolled in the hotel's Loyalty program, continue to repeatedly recommend it but also will book this resort again every time I visit Miami. The in room amenities, and large rooms and bathrooms as well as the outstanding cleanliness are also major contributing factors! In fact I have stayed at a number of hotels in Miami. Fort Lauderdale (also a Best Western Plus), and Tampa both on business trips and en route to a holiday destination and have never felt inclined to leave a review until now!

"Great overnight stay"

5
20/04/2016

Our flight out of town was cancelled and we had to stay overnight in Miami at the last minute. We were very pleased with the hotel overall. The staff was very pleasant and helpful, and the room was very nice. Even had a great view of the golf course in the back. The wifi was good and the breakfast was okay (could have had some fresh fruit options). We took advantage of the free airport shuttle. The only downside (which is entirely out of the control of the hotel) is that there are limited dining options within a short walking distance. I had an ankle sprain and couldn't really walk very far.

"Lovely Stay!"

5
19/04/2016

The hotel was very clean. I have issues with dirty bathrooms however the bathroom was very clean especially the tub. I absolutely loved the rainfall shower head! The rooms were outstanding! The bed hugged us as we slept! Breakfast was so much better than the other hotels that me and my husband have stayed in. I loved the late checkout as well!! I will definitely be staying here again!

"Very nice hotel near Miami Airport"

4
19/04/2016

My family of 5 stayed here for 1 night upon our arrival in Miami. The hotel was clean, updated and had a great complimentary hot breakfast in the morning. The only complaint we had is upon arriving very late at night there was not a single parking spot in the hotel lot. However the staff did find us somewhere to park. Would recommend this hotel to others

"An ok Airport Hotel"

3
18/04/2016

This is an ok airport but I would not like to spend more than one night there. Unlike others, we had to wait a while for the courtesy bus to collect us at the airport. On arrival we did not find the receptionist at all welcoming & we were put in a ground floor room despite requesting a first floor one. The allocated room was dark which gave the impression of being dingy and dank although it has to be said on close inspection it was fairly clean. The beds were reasonably comfortable & the complimentary breakfast was better than we expected.

"Good property - not the best neighborhood"

3
16/04/2016

Newer property is clean with decent service. The neighborhood is a bit dicey but we did not feel unsafe whatsoever. We even walked a few blocks down to a local pub for drinks and food. (bar food) Room was what you would expect from Best Western - no issues whatsoever. IMPORTANT: Make sure you get on their reservation list for the shuttle if you expect to catch it...especially during busy times. They only allow a certain amount of passengers each run - which is typically every 30-minutes.

"Great Hotel, but catch the right shuttle!"

5
14/04/2016

This hotel is only a few years old and it is beautiful. The upgraded king suite we got was a jaw dropper! Very nicely decorated with all of the amenities. The shower was fantastic! Be aware of the fact that there are several Best Westerns in the area and they all run their own shuttles. Complicate that with the fact that there are two "airport" hotels and you can go to the wrong hotel easily. That can be frustrating.

"Really nice hotel, close enough to airport"

4
13/04/2016

We recently toured Peru, leaving from Miami, and stayed at this hotel prior to boarding our plane the next morning. The hotel is conveniently located, has shuttle to and from the airport, and has an extremely friendly staff. We were tired and needed a quick bite before heading to bed, and the folks at the front desk told us of a number of places within walking distance. This is reception the way it is meant to be. Our room was delightfully clean, large and well supplied with towels, coffee, and wifi. In the morning, we asked if there was any "pick up and go" breakfast, and the morning desk person quickly fixed us up. We were in the lobby at 4:30 AM, so we really didn't expect anything, but we were given fruit, juice, and yogurt. Incredible service. We like Best Western hotels, and this one simply added to the typically good experiences we have had with this chain.

"Best Customer service that I have seen in a long time"

4
08/04/2016

I stayed from March 25 – 30 2016. Excellent attention to my needs. I was met with extremely courteous service from all members of staff, be it in the elevator or the housekeeping staff. The maintenance guys were always so accommodating and put the needs of the guest first, even in the elevator usage. Sarah, Carlos, Patricia and Kessiah along with the members of the housekeeping staff and kitchen staff were ALWAYS there to ensure that all was well and that my stay was indeed enjoyable.

"Excellent Best Western Stay"

5
07/04/2016

Eduardo was awesome! We stayed for a night prior to going on a cruise & were very impressed with the hotel & how helpful the staff was. We called a few times before even booking in with questions about the area & how much taxis should cost to different places. Everyone was very friendly & helpful, the hotel was new & updated. We had to take a taxi to the beach & the restaurant we wanted. Eduardo & Legna call a taxi for us & booked our shuttle for the port the next day. Would definitely stay here again!

"Clean convenient pre-cruise stay"

5
06/04/2016

We stayed 2 nights pre cruise and found it very convenient. Our only problem was accessing the shuttle bus from the airport. We had to call several times, and we were waiting downstairs at the arrivals level. After several calls we went upstairs to the departure level and then found the shuttle bus after some time which we flagged down. Perhaps clearer directions on where to meet the bus would help. Apart from this the hotel was excellent. I booked the cruise shuttle for 10.30 am ( the other alternative was 12 midday) on check in, which was good because the earlier bus got filled up. Hotel was very clean, offered free wifi, lovely modern bathrooms, breakfast plentiful but crowded breakfast area, and cruise shuttle ($10 per person + tip) well organised. Book early for better prices. There is a lovely Thai restaurant within couple of minutes walking distance from the hotel. Fully recommend this hotel

"The Perfect hotel stay experience in the Miami, FL area"

5
06/04/2016

It was a delight staying at this hotel. Anything we asked for when calling the front desk or asking the staff for directions, car rental, food order/delivery etc. was promptly and politely executed. I have no complaints. I would definitely recommend anyone staying at the Bestwestern Plus Miami hotel and their complimentary breakfast was a big plus. If my travels take me back to the Miami area I would definitely without hesitation stay again at this hotel.

"Beautiful Room Decor"

4
05/04/2016

Spent the night at this hotel for an early flight out the next morning. Very clean lobby area and lounge. Very friendly and helpful desk clerks an staff member. Absolutely loved the room. Large with modern décor and beautiful neutral colors. Large flat screen TV, with microwave and mini refrigerator. Only drawback, not many places to eat within walking distance. Would definitely stay here again though.

"Very Good Choice"

5
04/04/2016

This hotel was perfect for our cruise. The rooms were large and very clean. The staff were very friendly, helpful and professional. Breakfast was very good with a variety of things to eat both hot and cold. Would definitely choose this hotel again if I am in the Miami area.

"Best service"

5
31/03/2016

Carlos the manager and Eduardo the MOD were both outstanding. Clean hotel with super service.I rate it A plus and 5 stars! They went out of their way to help with an early check in and transportation around the area. I highly recommend the property if you have an early flight out of Miami. We will be back.

"Good choice"

5
31/03/2016

This is a really nice hotel, pictures match the real thing. A little expensive but it's really worth it. Clean rooms, friendly and helpful staff. The noise from the airport close by is surprisingly low. Breakfast good although at specific times not enough tables available. If I should say something negative... no don't have anything. Pillows could be softer and a bench out front to sit on in the sun waiting for transport would be nice.

"Great place to stay before a Disney cruise"

5
30/03/2016

The price was right. Room was spotless. A very good free breakfast. The pool was clean and seemed new. Staff was friendly and helpful. We stayed here one night before a Disney cruise with our twins. I really couldn't ask for a better spot given the price.

"Great for a Night Before or After Your Flight"

4
29/03/2016

Since our European flight arrived late in Miami, we decided to be prudent and spend our first night near the airport. We chose this hotel due to the positive reviews on the TA site. Our room was new and nicely furnished, large and included a mini fridge and microwave, and, we feel, was fairly priced considering the hotel's proximity to the airport. Check in and out was fast and easy. Breakfast was included in our rate. It might not have been gourmet fare, however along with the usual bread options, there were egg „patties“, bacon, sausage, and yogurt. There is a small indoor pool as well as a fitness room. You could hear some planes in the middle of the night, but only slightly. Note on getting there: we arrived by rental car; because it was dark and we were exhausted from travelling so long, as well as due to road construction in the area, we had a difficult time finding the hotel despite the website instructions (we asked at two different places while driving around but no one even knew where the street was!). It took us almost an hour to find the hotel. This remark has nothing to do with the hotel itself, but if you are unfamiliar with the area, consider organizing a detailed map before you arrive, or risk filing for divorce before your vacation even starts. :)

"Nice hotel"

3
28/03/2016

We stayed one night before heading out of Miami airport. The room was good, the hotel lobby nice, the pool was enjoyed by our kids (although unheated and chilly water). We left at 6 am on the shuttle, but were able to grab some waffles to go from the free breakfast. Our only negative was the shuttle service to the airport. We had a 930 am flight but had to take the 6 am shuttle because the hotel told us the shuttle only runs at 6 am and 8 am. We found this highly inconvenient since most hotel airport shuttles run every 30 minutes. Getting to the airport 3 hours before our flight was annoying and we would have preferred to be able to sleep in longer and take a shuttle around 7 or 730 am. When you have a 20 hour travel day ahead of you with 2 young children, it was not the best way to start out.

"Great place"

5
28/03/2016

We stayed here two times, a couple of weeks apart. Both times the staff were friendly and helpful, the shuttle to and from the airport prompt. The free hot breakfast was very good. The room was comfortable and quiet, and had lots of convenient outlets for chargers.

"Very convenient for overnight airport stay"

5
28/03/2016

This hotel is located next to the Miami airport, so it was very convenient for our overnight layover. It's very clean and comfortable with breakfast included. We found a great Thai restaurant within easy walking distance from the hotel. The only issue we had was getting the shuttle from the airport to the hotel. I had to call the hotel (put on hold for more than 10 minutes) to request the shuttle after they confirmed our reservation. It took another 20 minutes for the shuttle to pick us up. Annoying, but not a big deal.

"Very nice hotel"

5
23/03/2016

Staff were all helpful. Shuttles drivers great! Hotel and rooms clean. Bed was a little hard but not too bad. No noise was heard at all even though it was Spring Break and it's right next to an airport. It was very quiet. It is pricier than we are used to in Texas but it seemed to be a good value for Miami and Spring Break . We would stay here again.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Hi Steve, Thank you for sharing your experience! Happy to hear you enjoyed your stay with us, and were able to sleep soundly during spring break! Please do stay with us again! Thank you,

"This was as good as any of the more expensive hotels."

4
23/03/2016

The hotel was clean, spacious, and comfortable. It had all the amenities of a bigger hotel chain but with lesser price. It was within walking distance to multiple eateries. I was very satisfied with the accommodations. The staff greeted me with a hello and a smile when I entered the lobby. They were happy, upbeat, and handled my checkin/out with fast efficiency. I would definitely recommend this hotel to others.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you Michael T, nothing makes us more happier than to hear how pleased you were with our service and amenities. Please let us know how we can make your stay this comfortable always! Thank you again,

"Fantastic Room"

5
22/03/2016

Only staying here for one night but wow, the bed is divine, and the room itself for what I paid is just huge. Also its very close to the airport as mentioned! Theres a burger king just up the road and an irish pub within walking diatance also

"Close to the airport"

4
19/03/2016

A large group of us stayed here pre-cruise for one night. The hotel is just off a main road, across from MIA. It has a golf course directly behind the hotel. The hotel seemed fairly new and was clean. Check in was fast. The hotel offers good free wi-fi throughout. The room we stayed in had two Queen beds which were very comfortable and offered a pillow choice. Other rooms were Kings. The rooms came equipped with a large bathroom with granite vanity and a large "rainfall" shower head in the tub. A large TV, chair/desk, microwave oven and mini fridge were also included. Rooms were quiet early. Morning breakfast was complimentary, and included bacon, eggs, pancake maker, fruit, yogurt, cereal, breads and pastries. Our party really enjoyed it. The immediate area doesn't have a lot to eat but a short half mile walk took you to an IHOP or McDonalds one way and a Pizza Hut and small Irish bar the other. They offer a shuttle to the cruise terminal for $10 per person. Make sure you tell them upon check in. Overall, this hotel offered everything we required for a pre-cruise night at a decent price.

"An Oasis in a desert of sad hotels"

5
18/03/2016

Very Euro design. Very thoughtful and nice quality. Actually, I was surprised. I visit the Ft.L-Miami area often and there are many sad hotels and I think I have stayed at most of them. Price is not an indicator of quality here and most reviews are valueless. This hotel is an exception; nice. respectful, and good value. Go for it.

"Meticulously clean, nicely furnished, close to the airport"

5
17/03/2016

I spent a one night stay here for business and was very satisfied. When reviewing anywhere normally the first ideas that springs to mind are the faults. As I sit to review my impressions, no faults spring to mind. First impressions meticulously clean, quiet room, carpets towels and linens look new. A nice around 36-40" flat screen TV compliments the Ipod radio alarm clock, the coffee maker, small fridge and I think it was a microwave. Mattress felt welcoming and supportive - I think it was a pillow top. The small breakfast setup in the morning was perfect. Fitness was a bit small but there were three aerobic training machines, a treadmill, Cross-trainer and a recumbent cycle. I will return for more time.

"Super Value"

5
16/03/2016

We were winding down our trip to Southern Florida and stayed overnight near the airport to fly out early the next morning. THIS MOTEL was the BEST ONE (of the 4) we stayed in. Nice, clean, well appointed room and a real breakfast, not just stale pastry. All that and it was the least expensive place we stayed!

"A Great Stay at the End of Our Trip to Florida!"

5
16/03/2016

We selected the Best Western Plus because of their location, close to the Miami Airport but certainly got much more staying here. Our room was gorgeous, overlooking the Golf Course, clean and sparkling bathroom, and just a relaxing spot to be at the end of our trip. The front desk, especially Legna, was friendly and welcoming, and gave us some great directions for a restaurant. Breakfast is part of your price of the room, and the dining room is clean and bright with an array of selections - even a pancake "machine" that make you two fresh pancakes. Checkout was easy and we boarded the complimentary shuttle right on time. Overall, this was such a pleasant experience, we will look for a Best Western Plus first when we travel after this experience.

"Toilet Broken"

2
16/03/2016

Staff pleasant & helpful, Breakfast good, All areas exceptionally clean, Beds very comfortable, Room quiet, Air conditioning and in room frig. operated well. l would have given this lodging an excellent rating if not for the toilet in our room not properly repaired. Had to use toilet in lobby to avoid overflowing toilet flooding the bathroom.

"Great pre cruise hotel"

4
14/03/2016

This really was a great option for us as we flew into Miami Airport and sailed out of the Port of Miami. They do offer a shuttle from the airport but we ended up renting a car since we got a great rate from on our rental car. Service is friendly, rooms are comfortable and the included breakfast is what you typically find at a Best Western. One tip, Hertz and Avis/Budget both have drop off locations near the port and offer shuttle services but our preference is Hertz. It is located inside a building parking lot, so protected from the elements and does seem to run more shuttles. The hotel is not too far from both the Mall of Americas (found it pretty small and somewhat dated) and the Dolphin Mall (did not have time to go but would have liked to).

"Communication Problems and no Manager"

3
14/03/2016

Needed a one night stay before a cruise. Read the reviews and already knew that the breakfast would be basic and the reviews were correct. Breakfast very basic, but came with room and served the purpose. The room was comfortable and had the standard amenities. A fire alarm went off early evening and never did find out why, didn't know to leave, stay in room, false alarm. No communication about this which leads to the basic problem, Communication with the staff very, very poor. As directed, I called upon arrival at the airport and was told that the shuttle would leave now and pick me up in about 15-20 minutes. The airport is not that far from the hotel, but there is traffic. 45 minutes later still no shuttle, called again and was told the shuttle was on the way, same person, same answer. The shuttle arrived and was full, he stopped as I jumped in front of the van but would not take me. Everyone who called after I had called was promised the same thing and even though I was asked my name, reservation information and what door number I was waiting at, it made no difference the driver just picked up anyone who flagged him down and did not ask if we had called. Irate, I called the hotel again and was told again the the shuttle would return in 15-20 minutes and pick me up. Again I was asked where I was waiting, but that made no difference. 25 minutes later the van drive reappeared with a van 3/4 full already. On the phone and in person I asked for the manager, it seems no manager works the afternoon and evening shifts. Too bad if you have a problem with the front desk staff. I was told he would be in the next morning. By 10:00 the next morning still no manager. We signed up for the shuttle to the cruise docks and were told to be in the lobby at 10:30. Knowing how this might go, we appeared at 10:00 and the woman in charge came right over to us, asked our names and put us on van that left right away. Guess it was too bad for those who came down at 10:30. Would I stay again? Probably not, too stressful dealing with front desk people who promise and do not deliver, who tell you wrong times, and no manager on duty. This was a very crowded and busy hotel. There is really no excuse for this lack of communication. Oh yes, they had another, larger shuttle van in the parking lot which they did not use. Just the smaller one went back and forth to the airport. If you do use the airport shuttle, go to the very beginning of the pick up zone, where the shuttles first enter. That way you will be picked up first and have a better chance of having room on the shuttle.

Miami_Airport_North, General Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Good Afternoon Bob S, thank you very much for taking the time out to review our hotel. Please accept our sincere apologies for not meeting or exceeding your expectations during your stay with us. My name is Jean Ajayakumar. I am the GM of the property. I generally work Mon- Fri 9 am to 5 pm. I also have an operations manager(Richard Salas) that works 11 am to 7 pm. On days he is off or outside of those hours we have a team lead or a Supervisor on duty. I am not quite sure why your weren't able to speak to one of us about your concerns. The trip to the airport generally is a 7.5 minute ride. The roads around the airport are close looped so if you get stuck in traffic there are no ins or outs. The county has been doing a lot of work in and around the airport; couple that with visitors coming to Miami for special events and we have one serious backup. We do our best to get to all of our customers in a timely fashion. We are a smoke free hotel and do our best to keep it that way. Ever so often we have guests that try to cut corners. They either tamper with the detectors or go to areas close to there rooms that are presumed to be smoke detector free. All it does is trigger a false alarm. We are trying to create better awareness but unfortunately some of these are beyond our control. The shuttle transfer to and from Miami Cruise port are done by a 3rd party operator that is independent of the hotel. I will be sharing your concerns with her. and perhaps discuss ways to better effectively serve the guests. Thank you for your valuable feedback. Please do not hesitate to contact me if you have any questions or concerns ([email protected]).

"Comfortable, close to the airport"

4
13/03/2016

We stayed here twice overnight at the airport. This place is clean, comfortable, quiet and close to the airport. They have self-service guest laundry, 24 hour airport shuttle, and a typical free buffet breakfast. Stephanie and Eduardo were particularly helpful. The even number rooms face the golf course. This place is close to a funky neighborhood (Circle Park) with several very good local cafés.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your review! Happy we could provide you with a comfortable and quiet stay. Please do stay with us again!

"Very good pre-cruise hotel"

4
11/03/2016

Our party of seven stayed in four rooms for one night before a Caribbean cruise. CHECK-IN: Efficient and friendly. ROOM: Good size and well appointed. The queen size beds were extremely comfortable. But the room was dark for three reasons: insufficient lighting, dark beige walls and dark furniture. BATHROOM: Functional, not beautiful, with an excellent shower. BREAKFAST BUFFET: Fine for the mainstream eater only. (Poor for vegans.) FITNESS CENTER: Small but usable with a treadmill, elliptical, exercise bike and one wight machine with several functions. NEAR BY RESTAURANTS: Thai, Chinese and Cuban within a few blocks. The Thai was excellent. SHUTTLE TO MIAMI PORT: A 25-minute ride from the hotel to the Miami port for $10/person, a very good deal. This is a highly recommended hotel for good reason!

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you VeganChela, for sharing your experience with us and choosing us as your pre-cruise hotel! We appreciate you! Also, I want to Thank you for bringing our breakfast options to our attention! This is something we will look into.

"Everything we wanted"

5
08/03/2016

This hotel offered everything we wanted. A one one night stay after a long flight. Great comfortable rooms. Close to airport. Great welcome from staff. A shuttle service from and back to the airport, just a phone call from the airport and the shuttle was there in five minutes. Decent breakfast, bacon eggs, toasts, bagels, coffee, what more do you need. We walked to Brysons bar,mjust five minutes away as we needed a drink after three hours in the airport waiting for our bags off an American airline flight,mthis bar is great, it serves good food and selection of beers,mit has had some bad reviews, dont kniw why. We will definately use this hotel again and would recoemmend highly to fellow travellers.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for sharing your experience with us! I'm happy to hear we were able to provide everything on your checklist in making your stay as comfortable as possible. Please do stay with us again, and Thank you for recommending us!

"Wonderful hotel"

5
07/03/2016

We stayed at this hotel before taking our cruise out of Miami. Hotel was great and so well kept. The rooms were large and modern and the beds were very comfortable. The kids loved the indoor pool as well. Definitely will return when cruising again

"Best truly says it"

5
07/03/2016

Your Brand and service are true to what a hotel service should look like. Thank you for an excellent experience. I enjoyed my stay at this location with service in excellence! Located near Miami International and with numerous top class restaurants near by, this BEST Western is a must for travelers who are in transit or even planning to take a cruise from Miami. The hotel also provides shuttle service to the cruise terminal and staff are very friendly with guest needs a priority.

"Great place to stay before or after a cruise"

4
07/03/2016

Shuttle pickup at the airport was quick and efficient. Hotel room was exactly what we needed - a place to relax and rest after traveling to Florida to take a cruise the next day. A little disappointed that they only had an indoor pool, but it was a cool-ish day, so we didn't feel the need to take a swim. Not a lot of places to eat within walking distance, but found an excellent Thai restaurant for dinner - perfect for our group. I would definitely stay there again.

"Excellent value and helpful staff!"

5
05/03/2016

We were looking for a place to stay in Miami the night prior to our flight home. This hotel was in our price range and close to the airport. I was pleasantly surprised at the quality of the hotel. It was nicely decorated and clean. The staff made the stay outstaning. They went out of their way to help us during check in/out, offerred excellent recommendations for nearby resturants, and even went so far as to have the shuttle pick us up from the rental car area so we could drop the car off the night before to make things easier the next morning. The shuttle was then able to take us to the airport with pleanty of time to catch our flight.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Hi Angela, Happy to hear we were able to accommodate your needs before setting off back home! Thank you for taking the time for your excellent, five-star review and sharing your experience. Please do stay with us again! Thank you,

"Credit Card Compromised after stay"

1
03/03/2016

Beware- - Our stay was as expected. Clean rooms, etc. HOWEVER... We were told that we had to fax credit card information to prepay for a family member, who was arriving several hours earlier than the rest of the group. The room was already reserved, so I do not know why this was necessary, except that the room was in my name. After returning home, there were online purchases to "pajamagram", and 5 other charges that our credit card company blocked. This was the only place that had access to all credit card information, to use it online, and it wasn't properly secured or destroyed. Just beware.

Miami_Airport_North, General Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you very much for taking the time out to review our hotel. First and foremost, I cannot stress enough that safety and security of our customers is our primary focus. That being said I am sorry your credit card was compromised. I did some research to figure out why you had to fax a credit card authorization form in. You are completely right, all of your reservation where guaranteed. The reservation was guaranteed because it was secured by a credit card. Hence the only person that can check into those rooms will be the person whose credit card was used. As you mentioned one of your family members came in early and wanted to check into the room. Since the room was not in their name we needed proof and authorization from the credit card holder that it was alright for them to check in. I can assure you we use best practices to secure private information of our guests. We do our best to vet our employees and I am confident that breach was not from our end. I strongly believe that the timing of faxing the card and the subsequent breach where coincidental. I realize a situation like this can jade one's view, should you reconsider, please contact me directly ([email protected]). We will do our best to make sure your stay goes GREAT and return home to no surprises........ Sincerely Jean Ajayakumar

"good value for money airport hotel"

4
02/03/2016

We stayed 1 night post cruise, check in was chaotic, but we were early and there were lots of guests departing. Our allocated room was great, and very spacious. Breakfast area was a bit small for the size of hotel. Kaneesha on reception very helpful and cheerful. Shuttle bus from hotel back to airport was complimentary and operated frequently, very little to do in the nearby areas but would stay here again as rate was v good.

"nice rooms"

5
02/03/2016

Lots of positive. Quiet neighborhood,good breakfast, large clean room, indoor pool, great airport free transportation. 2 negatives, internet free but in our room did not work for some reason and to try early checkin they wanted $59. We got there from ship 11 am or so and there were rooms ready so instead of paying they gladly kept our luggage and we went to mall by bus.

"A fine hotel for overnight!"

5
02/03/2016

We stayed here overnight, and it was great. Friendly staff, clean rooms, and a pancake making machine at breakfast which I'm sure every child under the age of 11 would think is the coolest thing ever, and every man who hasn't been out much. Ok, fine, I'd seen them before, and I still think their cool. Shuttle was a tad late, but we had left lots of time (only by 5 minutes but some people freak over that kind of thing.). Summery: Clean beds, decent breakfast, and a shuttle. Decor was current. Equals happy customer!

"Clean, comfortable, convenient and helpful staff."

5
02/03/2016

Spent 2 nights at this Best Western prior to joining a cruise. Arrived late evening from London, phoned reception from airport and within 20 minutes courtesy shuttle arrived. Smooth check-in, room very comfortable and slept through until next morning. Breakfast was good, enough to keep you going until lunch, and got the free shuttle to the airport where we bought the day pass for about $5 (incredible value) to use the 150 bus to South Beach (and any other local buses!). Spent the day around South Beach, then went back to the airport where the shuttle kindly picked us up. Friendly staff at the hotel arranged cheap shuttle next day to the port $10 each. It was a perfect, no-hassle pre-cruise stay. No problem sleeping as bed very comfortable and room very quiet. Would definitely recommend.

"Excellant hotel"

5
28/02/2016

My daughter and I stayed here for one night after a cruise. I was pleasantly surprised by how big the rooms are. Everything was clean and the beds were comfortable. The pool is indoors and warm for cool evenings. The breakfast was good with the usual choices. It is close to the airport but I did not hear any planes going over, My only complaint was the cable TV did not have enough choices and we couldn't find anything to watch. I would definitely recommend this hotel if you want a hotel close to the airport.

"Very nice hotel"

5
28/02/2016

We stayed at this hotel for one night before going on a cruise. Shuttle service from the airport worked good. Hotel looks great, both on the inside and outside. Room was great, big and modern. Nice with breakfast in the morning. Maybe the breakfast area was a bit on the small side though. One small negative thing but it did not become a problem at all. We signed up for a cruise shuttle bus the next day but it turned out the receptionist had made a mistake and forgot to sign us up. The shuttle bus was fully booked so we could not go with it. But a lovely receptionist called Stephanie solved this problem very quickly and arranged a taxi for us free of charge. That was good service from her!

"Nice Airport Option!"

4
27/02/2016

Stayed here for one night between flights into and out of the Miami airport. I called when I arrived at the airport to ask for a shuttle, and it showed up within 10 minutes or so, and then it was about a 15-minute ride to the hotel -- convenient. The hotel itself feels pretty new, and my room (free upgrade to a suite! Nice!) was very clean. Loved the shower -- rainfall showerhead, plenty of hot water, good pressure. The wifi was free and fast. The breakfast was a typical chain hotel breakfast, with lots of breads/cereals/yogurt/etc. plus some hot options (but they didn't look that great -- ie, egg patties that sort of resembled small yellow hockey pucks). Front desk service was friendly and pretty efficient. Overall a perfectly good airport hotel -- would stay again.

"Pre-Cruise Stay"

4
26/02/2016

We stayed here February 13-15 before a cruise out of Miami. We arrived late on Saturday night and stayed until Monday morning. We had a first floor room which wasn't bad but the light from outside was a bit bothersome. They had an indoor pool and breakfast was included. We arrived late, called the hotel and were picked up at the airport by the van without any problems. The room was very nice, clean and comfortable. There was a micro and fridge in the room. The next morning we took the shuttle back to the airport and caught the metro to downtown Miami where we spent the entire day. We had to take a taxi back to the hotel that night because we ended up eating dinner in Little Havana and it had gotten very late. The ride cost a reasonable $30 and we enjoyed a nice conversation with the driver. We didn't spend much time in the hotel but we were very satisfied with the accommodations and the free breakfast, which was standard fare. The hotel was fully booked with Boat Show attendees but we were still able to eat at a table during breakfast. The hotel is convenient to the airport and they offer a shuttle pick-up for cruise passengers for only $10 per person. I definitely recommend the hotel for the airport or cruise. The negative is there were no stores or decent restaurants nearby.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you so much for your excellent review and taking the time to share your experience. I am happy to hear you enjoyed your stay with us before your cruise and had an opportunity to explore Miami! Come back and stay with us again!

"Clean and comfortable for one night, poor neighbourhood."

4
23/02/2016

The hotel itself was good for a one night pre-cruise stay. Clean and comfortable beds with free breakfast in the morning. The neighbourhood isn't the best as there are run down buildings and a corrections centre nearly next door. Wouldn't really consider this a family friendly area. First time staying this close to the airport and would revisit this in the future. One word of warning is that the staff will insist on taking a photo copy of your ID and credit card upon check-in which I completely objected to and did not allow. Not only could they not explain why they needed this information beyond the initial check-in and credit card authorization but it is illegal in Canada (I know I was in the US) to do so and is a violation of their PCI agreement with credit card agencies. If any of their patrons cards are compromised they are opening themselves to being responsible for ALL fraudulent purchases and fines. This includes being barred from accepting payment cards. The management may want to reconsider this practice.

"night after cruise before long haul flight next day"

2
23/02/2016

this was disappointing hotel - we had stayed at Hampton Court Miami downtown for 2 nights pre cruise - this was much superior hotel and also in a much nicer part of town. Breakfast was average but again didn't match Hampton Court . We asked receptionist about suggestions where to eat meal as no restaurant in hotel- she suggested an irish pub two blocks down the road which she stated was 'wonderful' - sadly quite the opposite, i wouldn't advise it to anyone. We ended up getting carry out pizza to room as no restaurants around. this was satisfactory. 12pm check out was good .

"Night before early flight"

4
21/02/2016

Nicest hotel of our whole trip! We stayed here the eve before a super early flight. Spacious room, perfectly appointed. Comfy beds. Neat, clean and well laid out. In fact, everyone in our family said wow when we opened the door to our room. Great value- Breakfast included and large fridge in room. Definitely recommended!

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your review! Please know that you are always welcome to stay at our hotel! Let us know how we can make your stay this comfortable always!

"Very nice"

5
20/02/2016

This hotel is very close to the airport and is really well priced for the quality. The front desk staff are exceptional And go out of their way to help would definitely stay here again. They have a free shuttle from the airport and a paid shuttle to the cruise docks , I believe it was $10 per person.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Hi Randy, Thank you for your five star review! So happy to hear you enjoyed your stay with us. Please let us know how we can make your stay this comfortable always!

"Pleasantly surprised"

5
19/02/2016

The room was very clean, all staff were helpful and we like the location. The food could have been better, but it was free (can't really complain). Hotel is not on the main street with other hotels in area, but we had stayed nearby before. This is a newer looking hotel with free parking, check it out!

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Hi Sylvia, Thank you for your review and sharing your experience. Happy to hear we were able assist you in your needs and provide you with a comfortable stay.

"Wonderful Hotel and Great Staff"

5
19/02/2016

I stayed at this hotel for a business trip, my trip was extended and they were great with adjusting my dates. The staff make you feel like you are family. The rooms are very clean and comfortable and the hotel is in a great location!!

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Hi Janine, Thank you for your five star review. Please know that you are always welcome to stay at our hotel! So happy to hear we were able to provide a relaxing and comfortable environment on your business trip. Let us know how we can make your stay this comfortable always!

"Location Close to Port and Airport - Nice rooms"

4
17/02/2016

We stayed here the night before we left on a cruise. It was further from the airport "terminal" than we realized - but it is close to the airport (the hangers are close by!). We had a nice room overlooking the local golf course. It was large and clean and clearly newly renovated. The breakfast left a little to be desired - in retrospect we should have gone to the IHOP nearby. Everyone was very helpful and polite.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your review and sharing your experience. I am happy to hear we were able to provide you with a comfortable nights stay before your cruise. Please know you are always welcome and we appreciate your feedback.

"Surprisingly good overall"

4
16/02/2016

The room was wonderful! Spacious living room and 2 bedroom king on the 3rd floor. You would not expect this from the location or the basic look of the hotel from the outside. The breakfast was so-so...better to plan ahead unless you like cereal. The fitness center appeared clean.

"BEST Hotel for Miami"

5
16/02/2016

This hotel was the cleanest, decorated extremely nice, service was excellent, good neighborhood and excellent price for Miami. This is the only hotel we will stay at for the future trips in Miami. We've stayed a lot of them in Miami and would never consider any other place for our future trips there.

"Very Nice Hotel"

4
13/02/2016

Checked in at 4:00 after being picked up at Miami Airport. Room was on top floor away like elevators as requested. Room was a good size with 2 beds, tv, closet, full washroom, desk, fridge and microwave. Very comfortable sleep, good breakfast, easy checkout. Took shuttle to Port of Miami for cruise. Would definitely recommend this hotel for short or long stay. Quiet area, can walk to restaurants and gas stations for lottery tickets or wine.

"Beautiful hotel!"

5
11/02/2016

Stayed here pre cruise for one night. The hotel was a beautiful place. SO clean, great rooms, wonderful, helpful staff, and great breakfast. They have shuttle service to port for $10.p/p. Area is a bit run down , but you are not staying there for a weeks vacation, and the prices downtown Miami at least 100.00 more per night. Would highly recommend.

"Best Western PLUS Miami Airport North"

5
10/02/2016

For any trip flying in and out of Miami, we would definitely choose this hotel. The room was essentially perfect in every way. I have fragrance allergies. The bed linen and towels were usable for me without my customary re-making of the bed with my own sheets

"Bugs in bathroom, cold water in shower, chaos at front desk check-in"

2
09/02/2016

Water was cold in shower in room 101 and light switch broken so light could not be turned off in the night. Front desk staff are completely disorganized and appear hectic upon check-in, trying to juggle too many things at once instead of finishing up with one customer before serving the next. Breakfast to go was useless, as an orange and water was provided. Given that there were no utensils provided, there was no way to cut the peel of the orange, and this is a very messy to go breakfast. Water for breakfast is not what I call breakfast to go. When I informed the front staff about my dissatisfaction about the condition of the room and lack of warm water and asked for the manager to call me, there was no attempt to try to rectify the situation on the spot, and the manager never bothered to contact me. Poor service, poor quality of room.

"Busy but pleasant"

4
08/02/2016

Very Busy Hotel. Service at the hotel was very good. Room was comfortable, clean, pleasant. Wifi was adequate. Breakfast was adequate. Service to the Cruise port was efficient and quick (extra chatge from the room). Good place to stay for cruising and returning...

"Not what I expected"

4
07/02/2016

The room, itself, was very nice and we had a good night's sleep. But for the cost of the room, I had higher expectations. The lobby and hallways are tired and the air still/stagnant. I expected availability of a meal and a drink after a day of traveling but was only given an option for a delivery pizza/burger place. Desk staff not too caring or helpful to point us in any other direction so we just gave up and went to sleep. whatever....

"Great for a layover with a family"

4
06/02/2016

My family and I stayed at this hotel following a Disney cruise. We spent 2 nights in a 2 queen bed suite. The room was large but one large rectangle. There was no separation between the spaces. The room was clean and the beds were comfortable. Parking was free and they had a very BASIC breakfast which was included. (coffee, juice, yogurt, frest fruit, pancakes, scrambled eggs, bacon and a variety of bread.) I was greeted by amazing staff member that were always friendly and willing to help. I was allowed an early check in which usually cost 50$. The only thing I would recommend is to ask for a crib EARLY. I did, but was forgot about. At 8pm when we returned to our room there still was no crib to be found. With a lot of back and forth the GM went and bough a crib and had it to my room at 10pm. (Only because I asked for one at 11AM and there was a mix up.) This did ruin our night as my 18 month and 3 year old did not fall asleep until 11PM. I talked to the front dest the next day about the ordeal. The GM called my room and compensated me for my poor nights stay. They have a small INDOOR pool which my kids loved as the wether was cool for an outdoor pool. They offered free transportation to and from the airport. Hotel is 10 minutes from the airport and walking distance to an iHOP and Burger King. 15 minute drive to a mall with Target. ALL AND ALL I would recommend this hotel!

"Best Western PLUS Miami North"

4
04/02/2016

Shuttle pickup took forever. Desk clerk agitated because our key cards wouldn't work, as if it was our fault. Took 3 of them to finally work. Checked in around 8:00 Pm. No restaurants close by so didn't eat. Early flight in morning. Main thing is room was clean, bed comfortable. Breakfast not available until 7:00 AM; we left at 5:00 so useless to advertise that it was available. Most people have early flights when traveling. We had a long layover between flights returning from the Caribbean so chose to go to a hotel.

"Nice play to stay before a cruise"

5
30/01/2016

Stayed 2 nights prior to our cruise. Good location, airport shuttle was good. Staff was very helpful and friendly. Breakfast was very good, staff maintained well. Pier shuttle was available for a cost. Room was comfortable and clean.

"Good for pre-cruise stay"

5
30/01/2016

Stayed 2 nights prior to our cruise. Good location, shuttle service was good. Breakfast was good, staff made sure items were available and fresh. Front desk service was great, very helpful and friendly. Would stay there again

"Nice place to stay overnight"

4
28/01/2016

Well located and nice hotel, The staff was very attentive. There is a very spacious parking lot. The breakfast is good . The room was very comfortable, very clean. The only negative thing: the room had no safety box.

"Good overnight stay, nice rooms"

4
28/01/2016

Rooms were very nice and modern. Refrigerator and microwave in the room. Staff was courteous and efficient despite mix up on airport shuttle pickup. I will stay here again. Breakfast was free and good for a free breakfast, eggs, bacon and pancake maker among usual fare.

"great find"

5
27/01/2016

Had an enjoyable stay. Prompt pick up at airport with friendly driver. Hotel staff did terrific job of obtaining taxis for us. Great breakfast LOVE 24 hour coffee! We needed a pick me up midafternoon! only neg---had to walk 1 1/2 block to ATM. did early morning as we did not want to walk in the dark.

"Nicely updated and very convenient to the airport"

4
27/01/2016

This is close to the airport and was better than I was expecting. It's clearly been updated, as the rooms were fresh looking, clean and well appointed. Priorities were met: i) cleanliness; ii) crisp, clean bed linen; iii) big, comfy bed; iv) quiet room. Breakfast was better than expected given it's a help yourself buffet. Complimentary parking and hot drinks, along with airport shuttle made this an attractive deal. The pool was nice for the kids. Beware of room 302 though: we had two rooms and those of us in 302 had to move because of a pervasive pungent smell there and an infestation of tiny spiders (we were immediately upon request, with apologies and no problems though).

"BEWARE!"

1
27/01/2016

I had booked this motel back in Nov for a stay May 2016. Well we where suppose to have a room for 4 people 2 adults, 2 children. When I called to ask a few questions I also asked about our room and was told at that time it was a king room and no sleeper sofa. I said that had to be wrong we are a party of 4. The lady explained to me that some how we got booked into the wrong room and I would have to cancel this room and rebook. Well of course the price has went up since then so I called Priceline who I booked the room thru. I explained to them what was going on so they put me on hold and came back and told me that the manager refused to change us and we would have to cancel and rebook. I did NOT rebook with this motel and wanted everyone to beware of what they where doing. They knew a family of 4 couldn't fit into this room what if I had not called?? Up charge when we got there? I would never stay there after this.

"Great room for price"

4
25/01/2016

We stayed twice - each time on the flip-side of trip to Cuba. The rooms are very beautifully set up with many lights that have outlets making recharging a snap. Would really have given 5 stars, except the first room we had had a somewhat musty smell that may just have been Florida humidity. The second stay was a different room and did not have the smell? The hotel is situated a block off a main street bordering the airport in an area with many Days Inn type of accommodations. There are virtually no restaurants nearby. We found a small coffee shop in the first floor of one of the other hotels that had adequate food at that hour. Be very careful that you get on the right shuttle! There are many Best Western ones. On the first visit, after we were picked up, the driver stopped to talk, to other potential passengers to explain that he was full and would return ASAP. Much better than blasting past the waving customers. The second time, we were tired and it was midnight, my wife got us on the wrong bus. That driver took us to the correct place rather than returning us to the airport when it was obvious what happened. Got a great tip. The breakfast was fine if you like pancakes rolling out of a machine. Worked for us. The price was really great. The ad with an empty parking lot and a low price make us sort of wonder... This is not a destination sort of hotel, just a stopover. Only criticism of room was the shower with the head coming out of the ceiling. Gets ladies hair wet and had high water flow - strange with water scarce these days.

"Nice rooms; free breakfast"

4
25/01/2016

The high ceilings in the rooms made them seem more spacious; the free breakfast was as expected for a hotel free breakfast, but good. The lobby music was somewhat loud and offensive. If you stay, we suggest asking for a room on the golf course side, unless you have children with you who might enjoy watching planes land and take off at the airport, in which case you might prefer the airport side. We stayed on both sides; the airport noise was not loud.

"Good at hotel at a great rate"

4
24/01/2016

We booked this hotel through Expedia in advance of our trip to Miami for a cruise, and paid about $150CAD per night per room. Free breakfast, parking and wifi are definite perks. Staff was friendly and recommended a nearby pub for dinner which was good. The breakfast was basic but certainly sufficient. The hotel is in a nice area, and we had no concerns about walking around in the evening. Our only concerns were a strange smell in each of the rooms upon arrival (maybe the carpets had been cleaned, or maybe it was from the air conditioning starting up) and the bathroom towels were a bit shabby. Otherwise, we were very happy!

"The is the 5+ of Best Western Hotels!"

5
24/01/2016

Often airport hotels are overused and worn out, but not so this one! This Best Western was by far the nicest I have ever stayed at. The lobby was large and greeting, the staff was friendly and very helpful, the breakfast was very good, and the room was amazing! We could not have been more comfortable. The shuttle to and from the airport was efficient and the driver was helpful. I highly recommend this hotel when needing a hotel near the Miami International Airport.

"Best Western PLUS Miami Airport North"

5
19/01/2016

Had a wonderful experience at this hotel. Looked to be recently remodeled. Staff was very courteous, friendly and attentive. Hotel was very clean. Comfortable beds. Nice choice of foods for breakfast. Will definitely stay here again when in area.

"Stayed for golf and leisure in Miami after cruise"

4
15/01/2016

Worked very well for our purpose, closer to golf- however traffic in Miami is terrible and took 40 minutes for 10 miles everytime we went out. Exercise room and pool small but ok for us. Breakfast well done ( eggs pre done and a little cold-but ok) and other variety of items- service at breakfast good. King bed was comfy, and room guiet. Would stay again- booked thru Hotel.com

"Convenient for multiple purposes"

4
14/01/2016

We stayed at this hotel to be close to several appointments in the area for business and medical purposes. The hotel was also close to Biscayne Blvd. where we rang in the New Year's at the Pitbull concert :-). For easy access to major expressways and the airport this hotel is well situated. The service was good. I was disappointed with the lay out of the bathroom considering it is a Best Western Plus (small and the door swings in front of the toilet so be careful lol). My boyfriend left his cell phone in the room after check out and the housekeepers delivered it to the manager for safekeeping. Thank you!

"Great hotel"

5
10/01/2016

Great for the stay before our cruise. $10 transfer to the port. Friendly staff and nice room with a comfortable bed. Quiet neighborhood. Breakfsst is pretty standard. We would definitely stay here again.

"Business meeting"

5
09/01/2016

Very conveniently located at the Miami Airport and surrounding Businesses. Location right on the Palmetto Expressway to I-75 north and 836 to Downtown Miami and the Beaches. Its off 36th street in a quiet neiborhod.

"BWP Miami Springs - Great Find"

5
06/01/2016

Our unexpected airline delays in Miami were stressful because we ended up staying for two nights instead of one. All of the staff at the BWP Miami Springs were pleasant and made us feel welcome. Their attitudes, friendliness, and professionalism helped reduce our stress levels. Rooms are tastefully decorated and quiet. Tiara was wonderful. She accommodated our request to not have to change rooms when we had to add an additional night's stay due to airline flight delays. She provided suggestions for restaurants within walking distance, scheduled our shuttle to the airport. She offered to arrange for a rental car so we could tour Miami; however, we decided to stay at the hotel and relax. Tiara also explained about the hotel's sleep, park and cruise package which we may take advantage of in February.

"Good overnighter to catch a flight out of Miami"

4
05/01/2016

The breakfast was better than any other hotel has offered us. The room was clean (I'd like to know where you get those white quilted blankets as I'd like to purchase one) but the decor a bit dark. Personnel were friendly and helpful.

"BEWARE!!!! This hotel Makes Photocopies of your ID/License and Credit Card!"

1
27/12/2015

I'm a frequent traveler to the Miami area who visits at least 6 times a year. I always stay at hotels, so I'm very familiar with the local policies and procedures. I would estimate that I've stayed at over 30 hotels in Miami during my travels there. Today I encountered something that I've never experienced during my 15+ years of traveling to Miami. I was so disgusted and angry about my experience I felt obligated to warn other travelers. I booked a reservation to stay at the Best Western Plus Miami Airport North Hotel on December 27, 2015. After waiting 15 minutes for the front desk agent to finish booking reservations for a guest, I was greeted with a nasty attitude from a woman's whose first language clearly wasn't English! She looked me up and down and said "Yes?" ( Her name was Kessiah) I informed her that I had a reservation and proceeded to show her my ID and handed her my credit card. She then told me that she needed to make a copy of my ID and credit card. I said "For What?" Her response was: "We need to know all of the guests who are staying in our hotel". I politely informed her that I would not allow her to make a copy of my drivers license or credit card, because that is not standard policy in the hotel industry stateside! Furthermore, I have no idea what safety procedures they have in place to ensure copies of my corporate credit card and drivers license doesn't fall into the wrong hands. I then proceeded to tell her that it is against PCI regulations for a merchant to store credit card numbers in unencrypted form! So they have absolutely no business requesting to make a photocopy of my credit card! Before I could even get my last sentence out, she had the audacity to ask "Are you finished?" Disgusted at her nonchalant attitude, I asked to speak with a manager. She responded "The manager is only here from 10 until 3pm. So what do you want to do?" I told her to cancel my reservation, because I would never stay at a hotel that made photocopies of my personal information. She then said "We're still going to charge you anyway if you cancel!". I informed her that it doesn't say anything on their website about making photocopies of guest's credit cards or ID's, so why should I have to pay for something I wasn't aware of. She laughed and said "Oh well, you're going to be charged anyway". I said that's fine, I'll be calling the manager tomorrow and proceeded to leave. I drove a few blocks over and checked into the Holiday Inn Express without any issues. I plan to call Best Western International Corporate headquarters tomorrow to report the incident, and call VISA/Mastercard's PCI Compliance departments to inform them that this merchant is violating PCI standards. This was my first and LAST time staying at a Best Western property. The old saying goes... "You get what you pay for" and clearly low prices include bad service at this hotel. I would never feel comfortable having photocopies of my drivers license and credit card stored by a low budget hotel who can't even keep a manager on duty. Next thing you know your identity is stolen and someone in Cuba is buying plane tickets on your American Express card. NO WAY JOSE! In today's day and age with data breaches happening every month, you must guard your identity and credit card numbers at all costs! Do you really think the front desk agent who makes 9 dollars an hour gives a damn about the safety and security of your personal information? I've read plenty of news articles about hotel clerks who steal guest's credit card numbers to sell on the black market. Beware!

"Excellent Customer Service"

5
27/12/2015

The customer service was off the charts - from the front desk staff to even the lady that cleaned my room. It was my first time in Miami and I really enjoyed staying there - felt very comfortable. Breakfast was fantastic too. Not too many options for lunch or dinner in the area, but the purpose of my visit was to shop so I got everything at the Dolphin Mall. I used the $10 shuttle to/from the mall since it was way cheaper than a cab. The location was convenient and the price reasonable for my stay. I've already recommended it and will stay there again.

"One night in Miami straight from airport"

5
26/12/2015

This is a great hotel that is extremely close to the Miami airport. The rooms are typical for Best Western. There are friendly staff, clean rooms, and safe parking area. The continental breakfast was good, with lots of selections. There was a microwave and refrigerator in The room, which is convenient. We will definitely stay here again.

"First time in Miami"

5
26/12/2015

Sarah at the counter was very accommodating and was very helpful in assisting me with my particular situation. Hotel itself is a $20 cab ride from the airport, within sight of the runway actually, and a $10 shuttle ride to the pier, but if you want to reach the hop on hop off bus site it will cost $30 for a cab to downtown Miami. Worth it, though, in my opinion. Room itself is very spacious and functional, with included breakfast. Self serve laundry on site was very convenient.

"Great for a quick overnight Layover"

5
24/12/2015

Wonderful location! Great Customer service from the late night crew the night auditor was pleasant and EXTREMELY helpful. American Airlines jacked up my daughter's flight coming in and I had to extend my room for another day but for Little Bit and her fiance they were so accommodating and even honored my rate for the next evening. Complimentary wi-fi as well. Word to the wise not to many places around there in the evening to grab something to eat late night. They recommended a few locations that delivered but the Yelp reviews were awful so I opted to go to bed hungry. Convenient shuttle and breakfast was meh but you can always grab fruit. Location was clean and rooms were spacious. It was perfect for an quick overnight layover. Respectfully Reviewed

"Nothing else but a nice suite"

3
20/12/2015

If you want bottled water, buy it. If you want soap, bring it. If you want to drink from a glass, be it for water or wine, bring your own. There is nothing at this place or in your room except furniture. It has no atmosphere, no facilities, no restaurants, and you are stranded in a place where there is nothing in the local area except two places to eat. There isn't even a compendium with hotel information in your room, I guess that is because there IS no information. Even our phone didn't work. To end on a brighter note, if you are only looking for a place to sleep, this is for you. I must admit we had a nice view of the golf course from our suite.

"Great Hotel"

5
18/12/2015

This Best Western has everything going for it and more. The staff are always friendly and efficient. The rooms clean and quite! Being a pilot this is very important to me. The breakfast and coffee are VERY good as well. I will be staying at this property whenever my travels allow.

"Just like home :)"

5
12/12/2015

I have stayed here numerous amounts of time this year alone and have never been disappointed. It amazes me that their staff remember who I am!! The rooms are very clean and spacious and everybody is friendly. I always recommend this hotel to friends and guest when they are traveling to the area. I really enjoy staying here and will continue to.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Alexis, Thank you for your continued business and referrals! We appreciate you so very much! We will pass the compliments on to the staff! We think they're pretty great too! ; ) We are looking forward to your next visit! Enjoy the Holiday season!

"Nice cozy stay "

4
10/12/2015

The hotel is located right by the airport and a little away from all the noise. The hotel still had the feeling of a new hotel and it is very well kept. Breakfast serves the regular bacon, pancakes, eggs, etc. Felt very safe at night and very family friendly hotel Although we experienced a lot of positives, there were some things the hotel needs to work on. The front desk lady had somewhat of an attitude and needs a little bit of more training. She asked me for my last name 3 times and clearly is unhappy with her job. The same lady the next day talked badly about one of the guests who called the hotel. I was waiting in the lobby when she ended the call with a guest and told her coworker "The lady needs to shut up" and continued to laugh. If she's going to talk badly about a guest, make sure other guests are not around. Lastly, on our 2nd day there, housekeeping forgot to clean the bathroom. We called them and they apologized.The incident was quickly fixed and we didn't incur any other issues. With all this said, I will definitely stay there again if I'm back in Miami. Tip: It's a little way from Miami Beach, but if you take Uber, the trip will easily cost you $20...which is not bad and still cheaper than a taxi.

"Very Nice"

4
08/12/2015

We stayed at this hotel the day before our cruise and I must say that it was a pleasant night's stay in Miami. Considering the proximity to the airport I expected to hear flyovers all night but was pleasantly surprised by how quiet it was. The hotel is clean and modern and the staff are friendly. The breakfast is limited but enjoyable. My only concern was the hotel states check out time is 12:00 noon. However around 10ish a maid knocked at the door that couldn't speak English and it was sort of difficult communicating with her but after a minute she left (very strange). Overall I enjoyed my stay and would consider staying here again.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Momo242, Thank you for the great review! Yes, in the U.S. hotel check out time is 11:00 a.m. and the complimentary breakfast is a little something to fill your stomach before you start your day. She may have been trying to tell you about this. On any occasion we do hope that you chose to stay with us again! Enjoy the Holiday season! See you again!

"Great hub hotel for flights/cruises"

3
07/12/2015

I have stayed at this hotel twice as a stop over when cruising and will be staying there when ever needed. This hotel has a free shuttle for the airport which is less than a mile away. Check in was fast the rooms were clean with a great view of the golf course behind the complex. A very par breakfast is offered for free in the morning so that's a nice perk.The down side if you coming to stay in Miami this is not the place for you, also there is not a lot to do around the hotel it is a cab ride if you want to grab a bit to eat when you land. They also arranged $10 port transfers at the front desk which is very competitive.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
YYTJAY, Thank you for your review of our hotel! We appreciate all feedback and strive to be the best that we can be! Thank you for being a repeat guest! Please continue staying with us. Travel safely during the holiday season and take care!

"Best Western Miami Springs"

5
06/12/2015

Great location, convenient to Miami International Airport with shuttle service to/from the airport. We had fantastic service. Our flight landed at 11:30. Picked up our luggage and it was after midnight. Called the hotel and in under 15 minutes the shuttle came for us. The driver handled all our bags all the way to the room. The people here go out of their way to help. Breakfast was good, too.

"enjoyable experience"

5
06/12/2015

Highly recommendable,staff very helpful and knowledgable, room elegantly furnished,very clean,breakfast very satisfactory good bus service to airport,convenient location, beautiful pool and excursive facilities

"Very Poor Service"

1
29/11/2015

Waited 1.5 hours for courtersy shuttle, only to be picked up by Best Western premier Miami Airport, was then told to go back to the airport and they would try and sort a shuttle... Best Western premier then said our next shuttle will be 45mins away to take you back to airport, was then told we can organise a taxi.... an unmarked car turned up with no taxi sign or meter was give a ride for less that 10 min and charge $30... no apology no sorry... bad service from a smart poor team leader at the reception, will never stay at Best Western again...

"Very comfortable hotel and good service"

5
29/11/2015

The hotel is close to our family residence. My cousin visit the hotel to see the facilities and rooms. She was impressed with the employees courtesy to her and the rooms are spacious and clean. I will recommend the hotel for a good stay.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Luis B G, Thank you so much for that fabulous review! Also, thank you for recommending us to your sister! We appreciate word of mouth referrals! We appreciate you!! Take Care !

"Experience @ Best Western Miami Airport Hotel - Miami Springs"

3
29/11/2015

The hotel was overall just alright, the staff @ breakfast were not courteous however the check-in and check-out staff were really helpful and nice. The rooms were also spacious and the in-room functions were great.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your review of our hotel! We appreciate everything our guests have to say and will check on any concerns. Please do consider staying with us again in the future! Take Care and once again, Thank you!

"Brief visit "

5
25/11/2015

Wonderful place to stay, staff where very helpful especially the receptionists. Overall was a very enjoyable experience and I would highly recommend it. The view from my room was incredible And breakfast was very good it was a 10minute taxi drive from the airport and was in a very nice safe area

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Alan, We are so glad that you had a good stay with us! Thanks for the five stars on the review! Please do come stay with us again! Take Care!

"Nice clean hotel"

4
20/11/2015

This hotel was nicer than I expected for a basic airport room. Room was clean, service was good, no complaints. My room was facing the airport and noise wasnt an issue for me. Breakfast was pretty decent, but I can't understand these hotels that have the pancake machine instead of the waffle makers.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your review of our hotel! We do our best to please all of our guests! Please do stay with us again! Take Care!

"Stopover nights in Miami"

5
19/11/2015

The hotel was very comfortable and within a short distance from the airport. The location was very convenient since we were staying for a couple of nights prior to boarding a cruise. Rooms were well set up and everything was clean and comfortable.

"Fantastic Service & Amenities"

5
19/11/2015

Everything was great from the moment we walked in tired after our flight. We had to leave before the 4 am complimentary shuttle service to the airport so we were supplied a cab complimentary. It was waiting for us when we arrived to the lobby.

"First Time in Miami and a pleasant surprise"

5
16/11/2015

I work in a brand new Best Western Plus hotel in Ontario and so I'll start off by saying I am a little picky! I was pleasantly surprised. Our flight arrived early I called the hotel and they sent the shuttle to pick us up within 15 minutes. Our room was ready when we arrived. The check in took a little longer then planned but the room was beautiful, very clean and had everything we needed. Only down fall is there are not a lot of dinner options close by.The breakfast was great and very well spread out. I would definitely stay at this hotel if ever in the area again !! Way to go you have a great team :)

"Really nice room"

5
16/11/2015

I was impressed with how nice the room was. I felt like I was staying in a much more expensive hotel. I would definitely recommend this hotel. There are other hotels closer to the airport but that really isn't a big deal because the shuttle quickly gets you to the hotel.

"Great airport hotel at a fair price point!"

5
15/11/2015

I recently used this Best Western Plus in Miami for an overnight prior to a cruise. The hotel is located very near the airport and provides a free shuttle pick up from the airport which is very easy to use. I simply called the reservation desk upon arrival and the shuttle was there to pick me up inside of 15 minutes. The service is excellent at the hotel, and the property is very clean and looks to have been either newly built or recently renovated. There is a free breakfast provided and they also have a shuttle available to the cruise port for a $10 fee if desired. The only negative I can really give this hotel is that there are few nearby eateries and that while the hotel itself is very nice, it isn't in exactly the best neighborhood. I did find a nice pub within walking distance called Bryson's Irish Pub, and there are also a couple of Asian restaurants nearby, but I skipped them as I'm not really a fan of the cuisine. If you need a night or two and wish to stay near the airport you will not find a better choice at the price!

"Superb"

5
15/11/2015

Totally perfect for a stopover in Miami but get a cab, the shuttle can take ages. Rooms are spacious, comfortable and REALLY clean, with free wifi..Staff are all lovely and the breakfast is good. If I were to be really picky (and I mean really), the breakfast area is a little small for the number of guests and the pillows are too big.Its our second stay and I doubt I'd bother to look elsewhere, there are places to eat and a bar nearby and the hotel backs onto a golf course.

"Miami Trip"

4
15/11/2015

The hotel is close enough to Miami airport, front staffs are very friendly, breakfast is not great but is OK, room is clean except two of the four days during our stay the towels were not enough for two people use - until we ask for front desk. That's why I did not rate them excellent.

"Rooms are fine, but bad location in Best Western Miami"

2
12/11/2015

We stayed overnight in airport hotel without car. Asked for advice regarding dinner. We were told about an Irish pub and a Chinese restaurant within walking distance. Neither was very appealing. Next advice: a newly opened (unnamed) Italian restaurant (10 taxi ride) within the "Circle". I went there, but it was closed probably because it was Sunday. Thus, location poor for those without car. Furthermore, breakfast ("free") was somwhat limited: Scrambled eggs in a huge bowl. They had a machine preparing pancakes (interesting), but they were not that good. I must admit the room was clean, nice shower. Nothing wrong with it. If you have a car, it is not a bad place to stay. Front desk should be educated about dining possibilities, even better, prepare a list of alternatives.

"Overnight stay MIA airport"

4
09/11/2015

Very convenient for close to airport stays, easy access to airport. Well equipped and very clean room. Friendly and helpful staff. Only issue was the soap in the shower was liquid gel only, with no soap bar alternative .

"Not Recommended - Stayed on Nov 2015"

1
07/11/2015

Some of the problems i had. The conclusion you can take by yourself : no toilet paper (even the next day after cleaning room), only cold water at the shower (i immediately spoke w the receptionist and she told me there was no other room availble nor anything that could have a look on what was going on - what was she there for ???), clogged bath tube, phone disconnected at the room (so, you can imagine after i found out shower was not working, the first idea was to call the reception, no phone so...). Room smelling mold. Not enough room to accomodate all guests during breakfast (had to wait 45 minutes to get a table) - at 9 am.

Miami_Airport_North, Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Dear Marcello I, thank you very much for taking the time out to review our hotel. I am quite disappointed to learn that we did not meet your expectations during your time with us. Please accept my sincerest apologies. I would like to get a little more specifics about your stay with us. Like the reservation name and room number. I want to investigate a little further and make sure something like this never happens. Can you please email the details to [email protected] Sincerely Jean . A

"near airport"

3
05/11/2015

Best Western lived up to its reputation of a clean and nice hotel. Staff was very courteous and efficient, Hotel is located near the airport but there were no good restaurants nearby. This was not an upscale neighborhood.

"who wants to know"

2
05/11/2015

not able to sleep due noise , keep all night up situation like it was a construction going on above roof. might be a air condition too old needs replaced . everyone making it impossible to get rest. no words of the front desk suggest to change room or worry about to report higher position of managment.

"Great hotel."

5
04/11/2015

This is a very nice hotel, very clean, close to the airport, provides shuttle 24-hour service. We were very pleased with the accommodations and the price. There were places close by to eat and easily in walking distance.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your excellent review! We look forward to seeing you and your party again in the future!

"One of the best..."

5
31/10/2015

This was probably one of the best hotels i've ever stayed at in Miami. Service was absolutely excellent from everyone of the staff members, namely Tiara & Carlos... Rooms were clean, comfortable.. Great breakfast, great amenities.. Conveniently located within minutes from the mall & airport..definitely definitely would be returning & would certainly recommend this hotel to everyone looking for an excellent hotel..

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Aneesa, Thank you so very much for your review of our hotel! You and your family stayed with us on the 15th and we are so happy to hear that you enjoyed your visit! Until we see you again, take care!

"Best Hotel Ive stayed at in Long Time"

5
31/10/2015

This isnt your parents Best Western thats for sure, You know its something special as you pull into parking lot, In the lobby was amazing, The check in was instantaneous, The rooms were spotless and the beds were so comfy. Freezing cold air and great comforters. I cannot say enough how great this place was !!!

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Excellent review!! We work to please and we are so glad we accomplished our goal! Please come and stay with us again soon!

"Great hotel and staff"

4
29/10/2015

This Best Western is a gem if you are looking for something nice and clean at the airport in Miami. The neighborhood - not so nice, but that's typical of many airports. Eat dinner before you come as there are no good restaurants in the area that we found, although we did have a great pizza and salad delivered to our room.

"Great room and staff"

4
27/10/2015

Staff was excellent; room was great; a little noisey though. Requested a backside room but was given a front room and told was just as quiet, was not. Airport was in the front and parking lot noise; hallway noise from slamming doors.

"Really great! "

5
25/10/2015

This hotel is one of the best hotels we have ever stayed in! Sarah was so nice when we arrived! She made sure we had everything we needed! She even called up yo make sure our room was okay! Thank you Sarah! Would recommend to everyone

"Not your father's Best Western"

4
21/10/2015

We grew up with a rather stodgy view of Best Westerns. This property is quite new and well appointed (think Hamilton Inn). Free parking that seemed quite safe. It's very close to the airport, but a bit tricky to find - just trust Google maps and you'll make it fine. TIP: request a room facing the golf course behind the hotel. However, our room faced the main street in front and we didn't experience excessive noise.

"Great Airport Hotel"

5
20/10/2015

Excellent! Very clean and quiet. Close to the airport yet never heard a plane while in the room. Staff was friendly. Breakfast was good. Pool was a nice relaxing feature. Felt like I was at a much more expensive hotel - hope they don't raise the prices!

"Good Stay"

4
19/10/2015

If you stay here and you are coming from the Miami Airport make sure to get in touch with the airline and book a shuttle which will pick you up from the airport. Check in was fairly easy, no hassle really, bedroom was spacious and clean though I find hotel rooms tend to smell musty and this room did not smell very fresh. It made for a restful sleep after a long flight. Getting food to eat, the standard American take out was pretty easy and the staff gave plenty of advice. I spent a couple hours at the Dolphin Mall but I find a taxi tp and from the mall was expensive. The staff advised that it would have been cheaper were it not a Sunday. Continental breakfast was the standard American fare, more convenient than tasty. Loved the free shuttle back to the airport next morning. All in all extremely convenient, hassle free overnight near the airport. Friendly staff in a quiet environment, much needed sleep after a long flight from Barcelona.

"Best Experience Ever!"

5
15/10/2015

This was by far the best hotel my fiance and I have ever stayed in. Upon arriving we couldn't get over how incredibly clean, calm, and class this Best Western Plus was. The staff was fantastic, friendly, and offered us great suggestions of where to go in the city for a nice lunch and day at the beach. Later in the evening they gave us another fantastic place to go explore for dinner. The staff was even able to set us up with an amazing deal on a car rental for the day which saved us a ton of money from taxi fare prices! The room itself was spacious, clean, and comfortable. The decor was aesthetically pleasing and calming. The hallways, elevator, and lobby were incredibly clean and you could tell the housekeeping staff took a great deal of care in the upkeep of the hotel. It will definitely be a place we return to in the future!

"Great location "

4
14/10/2015

I went to this hotel for a week for vacation with my family, i have to say, it was a super nice hotel,clean room,and a great service. Everyone was very polite and helpful. when my GPS stopped working, i couldn't find the way to the airport, so an employee there named Tony drove in front of our car to show us the way. Im very thankful to him because we got there in time and didn't miss our flight.

"Great Hotel"

5
14/10/2015

My most recent stay here was 2 overnights, 09/30/2015-10/02/2015. This was actually the 4th or 5th time staying at this hotel though and I can't believe I have never written a review. I know I took pictures on our first stay back in 2014 but I guess I never got around to my review. This was our alternative choice to the Best Western Premier located down the road about 10-15 min, where I had stayed before, because they were booked. This is a newer property, the landscaping was very tiny on our first stay so we knew it would most likely be in great condition. I have stayed in a King standard, King (Handicap) standard and a double Queen standard. All of these rooms provide decent space and are all equipped with large dressers that hold drawers for cloths and cabinets for mini fridge/freezer and mini microwave while on top sits a 40ish inch swiveling flat screen TV. There are hookups in the back for streaming from your computer or smartphone if you have the cords (I love this because then we can watch our Netflix or other movie channels). The handicap rooms have very spacious bathrooms so even if you don't require an accessible room but you have several children with you and need the space this works great. My husband has used the workout room but I have not, he and children have used the pool as well but I have not had a chance to try that either. Breakfast is your normal menu but they start early, end late and keep everything constantly stocked up to the last minute. The front desk staff is always very kind and polite. One of our stays was for a surgery my husband had to have done and that night I called the front desk for extra pillows and they got them to us immediately, this is hard to get most times without a 2nd/3rd call at other places. We decided he was not ready to make the drive home and extended our stay a night, when I went to the desk to add the night they asked me how my husband was feeling before I even said who I was or my room. I was going to have to check out and back in the next day after 12 and while driving my husband to his follow up remembered I had forgotten to do this and called the hotel to let them know. The girl at the desk said it was no problem and to see her when I got back to get new keys because mine would no longer work. This is why during one of our passed stays where we had to be in Ft. Lauderdale for a medical procedure we willingly chose to stay almost an hour south of our intended destination, because this hotel is worth the time.

"Very Comfortable Hotel in Miami Springs"

4
13/10/2015

We were surpirsed of the facilities of ths Hotel. Besides of its location, good and comfortable rooms, it had areas in which we could meet with persons and do some meetings and work. Located in a quiet area, but with easy access to highway, it was a very pleasant and useful experience. Rooms very comfortable, with good working space and rather fast WiFi. Breakfast served in the first floor with some good options. Important the space among tables which allowed for some privacy with conversations. The small lounge in the main floor also helped to get off with our Meetings. Close to the airport. G.V.

"Quick stay but I'd come back!"

4
09/10/2015

I was literally in and out of this hotel in 12 hours. From what I saw and experienced, I would come back! The lobby, room, and bathroom were all very clean. The beds were comfortable and the room was large with plenty of room! The two employees I interacted with for check in and check out were very friendly. Lastly, I felt safe there! I would definitely recommend this hotel.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Anja, Thank you for such a nice review although, your stay was a quick one! Maybe next time you can vacation using our hotel? We will see you soon! Take care!

"Comfortable and close to the Airport"

4
05/10/2015

This is a great hotel if you need to stay close to the airport. It's clean and the rooms are very comfortable and nicely decorated. There is not much to do in that area, though, so make sure you rent a car if you want to dine out and run errands.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for staying at our hotel. Our staff are prepared to direct you to just about any place you desire for shopping or entertainment. We can even call a cab service for a round trip for you! We aim to please! Please do stay with us in the future!

"Really clean and nice hotel"

5
03/10/2015

We stayed 3 nights in this hotel. It was very clean, the rooms, the public areas, the outside were all neat and clean. The breakfast was nice, it had a lot to choose from. The staff were very nice. I would absolutely stay there again.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your very kind review! Our staff try to perform their best and this gives them encouragement to continue the great work! Please do come back!

"The best stay/hotel."

5
02/10/2015

I have been an rewards member for the past five years. I have stayed at all levels of The Best Western hotels and this was by far my best stay ever! I have been to many of the premier hotels and this one put them all to shame. Ms. Sarah was such a sweet and extremely helpful person. All of the staff was great but she stood so far out and away from everyone else.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for sharing your satisfaction with us! We try to hire and keep the best staff possible! We will share your compliment with Sarah! Come again soon!

"Fine Hotel near Miami International Airport"

4
25/09/2015

Typical Best Western Hotel in very close proximity to the Miami Airport. Clean, pleasant surroundings, decent breakfast buffet, efficient transfer to & from Miami Airport. Nice staff. Would stay again if I need to be near the Airport. Wish there were some restaurants closer. Suggestions from staff were good: Thai place near was good. Probably safe to walk, but felt a little uncomfortable after dark. If I were traveling alone, not sure where I would have eaten.

Miami_Airport_North, Guest Relations Manager at BEST WESTERN PLUS Miami Airport North Hotel & Suites, responded to this review
Thank you for your comment. We appreciate each and every guest that stays here. Please consider staying with us in the future.

"Best Western Plus Hotel, excellent"

5
24/09/2015

Arrive at Miami Airport and called for the Shuttle. It came right away and we were brought within minutes to the hotel. Greeted upon entry. Very nice customer service and helpful to check in. Small lobby but clean and nice. We had a room on the ground floor and the room was clean, large and perfect. No complaints at all. We wanted to have dinner and although they dont have a restaurant onsite they directed us to two places down the street. Japanese and Every morning they provide a breakfast, Danishes, make your own waffles, yogurts, etc. Coffee and tea too. Very nice touch. The service and hotel employees are great. We would highly recommend this place and if we fly to Miami again we certainly would stay here.