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Best Western Plus Kendall Hotel & Suites, Kendall

8560 SW 124th Avenue, 33183-4600, Kendall, United States - See on a map
Best Western Plus Kendall Hotel & Suites - No matter what time of year, we know you will love the Best Western Plus Kendall Hotel & Suites. The Best Western Plus Kendall Hotel & Suites is ideally located in the center of Kendall. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Voted one of the best Kendall hotels for business and leisure travelers. Our location is central to corporate centers and local attractions throughout Miami-Dade County. Compared to other hotels in Kendall, the Best Western Plus Kendall Hotel & Suites offers exceptional customer service, an ideal location and large guest rooms in the Kendall area of Miami, Florida. Hotel guests will have easy access to the Florida Turnpike and many Miami area attractions such as Miami Metro Zoo, John Pennekamp State Park, Everglades National Park and South Beach. Guests will find this Kendall hotel is near several educational and healthcare facilities, such as Baptist Hospital, Miami Children's Hospital, Miami Dade Community College, Nova Southeastern University and Florida International University. Shopping opportunities abound this Miami, Kendall hotel. We are close to Dadeland Mall, Dolphin Mall, The Falls, Sunset Place and Cocowalk. Hotel guests will also be central to various attractions in and around Miami including the Homestead Motor Speedway, Dolphin Stadium and American Airlines Arena. Unlike other Kendall hotels the Best Western is adjacent to the Kendall Village Shopping area. Our guests will enjoy the luxury of being within walking distance to great shopping, four great restaurants and entertainment, which includes a 16 stadium seating movie complex, the state of the art Duffy's Sports Bar & Grill, a full service 20,000 square foot gym at LA Fitness Center, Barnes and Nobles and Best Buy to name a few. Our large guest rooms and suites, all with interior corridors, offer travelers what they need to feel at home while in Miami. For your convenience our guest rooms include amenities such as a refrigerator, microwave, free wireless and wired high-speed Internet access. Additional amenities include a complimentary deluxe breakfast, meeting facilities & free parking. Get a low rate guarantee when you book your stay online at one of the best hotels in Kendall.

Best Western Plus

Kendall Hotel & Suites




Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Bronze
Travelers Choice 2022
Travelers_Choice 2020
based on 790 guest reviews
Very Good
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Sleep Quality

"Very comfortable stay."

User 10/05/2022

We stayed one night on the 3rd floor, king room. Very clean, the bed was so comfortable with soft sheets, and the pillows were the best! Plenty of outlets. Shower pressure was great. Desk staff were kind and efficient. Breakfast (included) in the morning was decent, typical hotel fare - Belgian waffles, sausage and pre-made omelets, yogurt, oatmeal, cereals, fruit, coffee, tea, juice. Good location near restaurants and stores, convenient to the highway and airport.

"Ideal hotel location"

User 28/04/2022

BWP is located close to many amenities - spa, movie theater, shopping!! Lovely, friendly staff is on hand to direct you all the way! Wonderful place to stay!! I would recommend it for your visit to Miami

"Stay was okay"

User 22/04/2022

Stay was okay. Staff not overly friendly and language was a barrier with a few. It was okay for what we wanted, a place to sleep and leave our stuff. I would use again for same reasons but for a real vacation, not likely.

"Nice motel, good location"

petite3, Clearwater, Florida 15/04/2022

We stayed 1 night, good location, clean rooms, good WiFi, we didn't use the pool or hot tub, but they looked very nice. Bed was comfy, rooms were clean. When we arrived the smoke alarm was chirping, reported it, they fixed it quickly. Also had 4 feather pillows, we are allergic to, so they changed them out right away. We would stay again.


User 09/04/2022

The stay was very good. Hotel was Clean. The area was very nice, right next to pretty much everything. We really enjoyed the comfortable bed lol. Breakfast was good, Hot tub smelled fresh and Clean. It was nice

"Large clean, comfortable rooms, great breakfast"

Jim P, Bloomingdale, Illinois 30/03/2022

The Best Western Plus Kendall had everything we've been accustomed to expect from Best Western – a clean, comfortable room, a good, hot breakfast selection and courteous service. The king suite room we had was an exceptionally large room – it had a room with kitchen, dining table, sofa, desk, and armchair, separate from the large bedroom and bath. The lobby/breakfast area is also spacious. We stay here often and it's our go-to place when we're in the area.

"Excellent Choice"

User 29/03/2022

This hotel offers friendly service, clean rooms, and reasonable prices. I stayed due to the close proximity to a healthcare facility where I had an appointment. An abundance of shopping and dining is nearby as well.

"My Stay at Best Western @ Kendall"

User 28/03/2022

Came to Florida for a business meeting, when I checked in at the hotel it looked great. When I went to my room it had all I needed, rooms where cleaned everyday and breakfast was great. The agreement that the hotel had with the LA Fitness gym was what did it for me.


Kendall P, Loveland, Colorado 28/03/2022

We have been where about an hour and I'm very impressed and happy with the hotel. The entire place is super clean. Check in was easy and friendly. Lots of places nearby. I noticed the clean laundry area with coin operated washers and dryers which is awesome. The pool area is very clean and tidey. Our room is one of the cleanest I have ever seen and we stay in a lot of hotels.

"Hotel is filthy!!!"

Integrityposter, Milwaukee, Wisconsin 24/03/2022

Upon checkin I went to the room and immediately noticed it was dirty. HAIR EVERYWHERE! Loose change and food on floor filthy refrigerator and bugs!!!! When addressed with front desk the girl was extremely rude! Stated there are no more rooms! I said I just want it cleaned! She stated house keeping is gone!!!!! They don't care about there guest I just spoke to the general manager and he laughed in my face and said he doesn't care if I leave a review!!! Buyer beware!!!! Hotel has mold and will get you sick!!!!

"Preferred stay in Kendall"

Nikkimef, Miami, Florida 21/03/2022

This is one of the most pleasant neighborhood hotels with nicely renovated rooms and friendly service, yet close enough to other areas in Miami. We keep coming back to this favorite hotel, because there is just no comparable alternative.

"Very Dark Room"

Roy C, Whispering Pines, North Carolina 20/03/2022

We were not welcomed or thanked as Diamond members. Other than that, there already was an extra blanket in the closet. Internet speed wasn't too bad when measured, at 17 Mbps download and 10 Mbps upload. The best thing about this room was it was very dark when we turned off the lights, which is what we prefer. The shower was good, unlike some places where the water pressure is restricted so much one cannot even get a good rinse. We were in room 513. Breakfast must have been alright, because I have no notes about it.

"Great Stay - Hot Breakfast"

User 17/03/2022

This hotel was impeccably clean and well staffed. Pool, Breakfast buffet and laundry were all open and happily enjoyed. The staff, particularly on evening shift, were very helpful and attenuative to guests needs.

"Very Satisfied!"

JKP_Illinois, Minooka, Illinois 16/03/2022

We stayed for two nights and everything was perfect; friendly, helpful staff, clean comfortable room, everything worked properly including the HVAC, and TV. This is a very well managed and maintained property.

"Great Stop"

Rick K, St. Petersburg Florida 09/03/2022

We had a great overnight stay. Called ahead with request and help with parking and room location for our small travel trailer. They took care of everything, even coming outside to make sure our parking issue was properly handled. Check-in was easy, as was check-out. Staff professional and friendly. Room very wel maintained and clean. Breakfast was a little above expectations for a Best Western breakfast. And, we really liked the location off the main road. Highly recommended.


Mrlash, Long Beach, California 24/02/2022

This was a perfect place to stay while we went on our air boat tour and to Shark Valley. The room was clean and very nice. The breakfast room a spacious and the food was good. And the price was very nice. Would definitely stay here again.

"Good choice"

EvaStockholm, Stockholm 17/02/2022

We liked this hotel of several reasons - the welcoming staff, the very clean room of good size, the breakfast area and the location close to a big mall. There are also a selection of eateries nearby. The drive from MIA airport took about 45 minuter.

"Awesome hotel"

User 17/01/2022

The hotel is super clean, very comfortable and quite. The staff is respectfully and very friendly, ready to help if you need it. I recommend this hotel. It is near two shopping centers, theater, restaurants, bookstore, where you can walk to them. The breakfast is very good, and varied: eggs, sausage, or ham, different kind of juices, two waffles maker, hot oatmeal, different variety of bread and sweets, cereals, different kind of milk, yogurt, coffee, oranges, bananas, apples, and much more. The bathroom has different soaps, body cream, shampoo, conditioner, etc.

"Nice hotel"

decem9934, Sunrise, Florida 14/01/2022

The members at the front desk was kind and showed me the upmost respect. When I came back from work I took a nice hot shower and knocked out as soon as I touched the bed. I recommend this hotel to anyone .

"Welcoming Staff"

Lucia2k5, Miami, Florida 06/01/2022

This is my go to hotel for a mini getaway during the week or a staycation. It is walking distance to restaurants, shops, a bookstore, and a movie theater. The staff is welcoming, fast, and overall wonderful. The hotel is always clean, it's always such a pleasure to stay here. Highly recommend. Definitely coming back here again!

"Dated overpriced motel with a horrible bed"

hi_maint_couple, Roswell, Georgia 30/12/2021

This motel's bed was a soft pillow top mattress that offered no back support. Unfortunately, we booked a non-refundable room or we would have moved motels because our backs hurt so much from the bed. If you are OK with a soft bed, then I would say this hotel is good for business travelers, families on a budget, or group sport's teams. We had a suite with a pull out sofa, but it was beyond uncomfortable & much worse than the bed. The room was decent, but was way overpriced for how dated it was. The hotel was very accommodating and let us check in early, which we really appreciated. We did run into one of the issues mentioned in other reviews, which was getting clean towels. They would only give you at most three at a time, if you were lucky enough to get that many. The housekeeping seemed to be very nice, but they didn't speak English, so it was hard to communicate with them on what we needed. The pool & free continental breakfast were OK. We wish the breakfast went to 11 am vs 10 am. There was a Bahama Breeze within walking distance that had 2 happy hour time frames, so that was a nice benefit. There was also a Chili's, La Carretta, Dunkin Donuts, and an outdoor mall within a mile of the motel. The motel had free parking, which was nice. We were happy that masks were required in the common areas and only allowed one family per elevator due to Covid. However, the breakfast area had no social distancing and was extremely crowded. They did have up hand sanitizer stations. You had to use your room card to get into the back and side doors. If you ordered food delivery, like UberEats, they had to leave your food downstairs in the lobby for you to pick up. I'm assuming that was a Covid protocol.

"Nice cozy hotel!"

Roving391001, Miami, Florida 18/12/2021

This hotel is centrally located with many stores, places to eat and a movie theater close by. It's very clean and it offers an excellent breakfast. Whether you come for business or leisure it's definitely a nice place to stay. I will come back!

"Great Place to Stay!"

knitchic73, Miami, Florida 12/11/2021

Staff was fantastic! Loved the amenities! Located within walking distance from plenty of restaurants, shops & a movie theater. Cable channel options were excellent. Plenty of parking. Great last minute price options!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Knitchic73, We are pleased to have met your expectations during this last minute visit. Thank you for staying with us.

"Friendly staff, nice clean room! Very close to food and shopping."

MomOf3girlsss, Muncie, Indiana 21/10/2021

Loved staying at the Best Western Kendall! The staff at check in were very nice and the hotel room was nice as well. The laundry room was so helpful to have during a week long trip, the machines take a credit card not quarters so that was very very convenient! The breakfast was great everyday but there are a lot of restaurants nearby also.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Momof3girlss, Thank you for such a great review regarding out breakfast, hotel amenities and staff. We look forward to your future visit

"Clean hotel friendly staff"

websternewyork, rochester 17/10/2021

Stayed there in June 2021 also Oct 2021,have a family member who is under Treatment at the Miami cancer center so I have also stayed there a few years back Second time cancer. Everything is always clean quite and breakfast is good.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Websternewyork, We thank you for confiding in us during your medical visits in the Miami area. It is always a pleasure to be able to meet your needs.

"Our stay"

Glo320, Brandon, Florida 05/08/2021

Best Western was a great stay. The staff was great. Room clean and bed comfortable it was amazing. My family loved it and can't wait for their next stay. It is close to so many stores and locations. Ty

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Glo320, Thank you for the rating and look forward to your next visit.

"Great price for a practical and comfortable stay when you're away"

abe9460, Staten Island, New York 30/07/2021

Clean, comfortable, and reasonably priced Best Western Kendal is an excellent place to make your home away from home while in Miami. Good amount you of restaurants in the area, attractions are a little out of the way but the Miami Zoo is pretty close by (granted you have a car out there), all in all this Hotel is a solid choice for your stay especially when you're making decisions with your wallet! Also the staff here are very helpful (particularly Frank the head desk manager) but understand that whoever you need help from whether it's over the phone or in person Best Western will take care of you and this is coming from a first time traveler.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear ABe9460, We appreciate the comments and staff acknowledgement regarding our dedicated staff. Thank you for the rating and look forward to your future visit.

"Great place to stay for reasonable price."

User 28/07/2021

Nice area of town. Close to restaurants and shopping. Staff was nice. Room was clean. Had a fridge. microwave and a great breakfast. Loved the complimentary pass to LA Fitness. Bed was comfortable and we felt very safe thre

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
We are pleased to know that our location and amenities met your expectations. Thank you for staying with us.


User 24/07/2021

The hotel provided a quietness to the end of each busy day of touring, had the necessary amenity of a pool, was conveniently located near a bookstore, mall and food, everything needed for granddaughter trip.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear 976darlat, Thank you for the rating and are pleased to know that our location was ideal after touring the city. We look forward to your next visit.

"2021-12 “Centrally Located”"

mountain22, Mount Dora, Florida 29/06/2021

This motel offers very nice accommodations and large rooms with Microwave and Refrigerator. There's plenty of parking and the swimming pool is large enough to swim laps. It also has a workout room. The breakfast is an A- It is located near shopping and restaurants that you can walk to them

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Mountain22, We are pleased to have met your expectations during this pandemic. Thank you for staying with us.

"Cockroaches infested hotel"

User 25/06/2021

I've stayed twice at this hotel in the month of Jun21, and have been sorry to have been there both times. In the 7 nights I've spent there in the last month, not once was my room cleaned, which means that the room and bathroom was filthy and I had to provide my own toilet paper, soap and trash bags. Given that the trash was not taken out and the room remained filthy, we had an outbreak of cockroaches. In summary, lazy hotel staff that wouldn't cleaned my room meant that I later to sleep in a filthy room with uninvited guests.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Jose, We are unhappy to hear that the contactless services provided during this pandemic did not meet your expectations. As noted upon check in and in the key sleeve with your room key as well as, guest letter on top of the in-room desk. We provide full cleaning service every third morning of our guest stay. If our guests elect to receive full or limited service before then, we gladly comply with the request just by calling the Front desk the evening prior. Toiletries and amenities are available 24 hours just by calling the front desk. Our guests are considerate and do request services based on their needs and we ensure to meet their expectations. If the privacy sign is on the door, our dedicated staff leaves fresh towels and toiletries on the door knob. This is our standard practice during this pandemic and goes unnoticed by our staff and guests alike. If you would be kind enough to contact us directly regarding this "infestation" on two separate stays, we would appreciate this. Our staff provides the highest level in cleanliness service to our guests and we're unhappy to hear this. Thank you for your feedback and hope this may clarify the contactless services rendered during this pandemic.

"Three Times a Charm!"

nabarron, Easton, Pennsylvania 21/06/2021

I stayed at the BWK last month for 10 days - this being my 3rd time at the hotel. This time other family members stayed as well and they also absolutely loved everything about their stays. Starting with the Front Desk, Frank, Gerry and Claudia are the best. Claudia was new to the hotel from my stay in February and she is a great asset to the Staff. The grab and go breakfast was also great and Maria always met me with a smile. I highly recommend this hotel. Great service, absolutely spotless and so conveniently located in Kendall Looking forward to my next visit!!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Nbarron, We are happy to hear that our dedicated staff exceeded your expectations. Looking forward to your next visit!

"Really Nice Place"

TVDinner39, Los Angeles, California 28/05/2021

Very clean, when I had a problem, they fixed it. Sooo rare these days. Nice pool and whirlpool. The people weren't angry at their customers, okay, that shouldn't be such a big deal but coming from LA, I forgot. Thanks

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear TVDinner39, We are pleased to have been able to correct any issues that occurred during your recent stay to your satisfaction. Can you provide us with feedback with the low rating?

"Front desk Andy was super helpful"

User 11/05/2021

The first thing you recognize about a hotel is the front desk, and Andy was super helpful from the time I booked the room, to the time I checked out . He explained everything in great detail and made sure we were comfortable.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
We are pleased to hear that Andy met your expectations. Thank you for staying with us.


User 03/05/2021

This hotel is excellent. The staff is efficient and friendly. Claudia at the front desk is outstanding. She was very accommodating and pleasant. The breakfast was good and the room was very clean. We highly recommend this hotel. It was definitely a good value. Best price in the area.

"They have the “to go” breakfast figured out"

User 01/05/2021

During this pandemic we've stayed at a lot of hotels and these guys have had the best “to go” breakfast. You get hot items of eggs and meat and plenty of cold items like yogurt, fruit and grain bar, cereal, and fresh fruit. My only complaint is that the cleaning guy decided to clean the pool and didn't open it at 9am. I had no way of knowing this and had some very disappointed kids and we had to change our whole day's plans since we couldn't swim in the morning. In my opinion, they need to clean the pool early so it can open on time for guests to use.

"Wonderful Miami area hotel"

User 31/03/2021

Perfect family hotel stay. King suite with sofa bed was plenty of room for our family of 4. Walking distance to restaurants was wonderful. Front desk staff was friendly and helpful. Pool and hot tub were great. Breakfast to go was very impressive. Highly recommend!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Debbie, We are pleased to have met your expectations. Thank you for staying with us.

"Neighborhood feel"

Gloria B, Groveland, Fl, United States 18/03/2021

Great location, tucked in the heart of Kendall. Spacious rooms in a nicely appointed facility. Great staff and the nicest grab & go breakfast at any hotel we've stayed at during g Covid. Staff uses every safety procedures to insure our health and comfort.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Gloria, We are happy to have met your expectations during your recent stay. Thank you for sharing your experience and look forward to your next visit.

"Nice renovation and well adapted with COVID measures"

Nikkimef, Miami, Florida 16/03/2021

Back here for the first time since the start of the Covid-19 pandemic and pleasantly surprised with the hotel's renovation. Staff is friendly as ever ( that thankfully has not changed) and hotel is well adapted to take into account necessary protocols due to Covid. Felt safe and a little bit like coming home. Thank you!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Nikkimef, Thank you for complimenting our room décor and services rendered during your recent stay. We appreciate your feedback and rating!

"My Home Away from Home!"

nabarron, Easton, Pennsylvania 26/02/2021

I recently stayed at this fabulous hotel for 2 weeks. My family lives very close and the location was perfect. Everything was excellent. My room was absolutely spotless and the bed was so comfortable! The grab and go breakfast was great- even getting a bottle of water every morning. Also, Maria was quick and efficient. Although Housekeeping did not come into my room, the Housekeeping Staff was the best. And what can I say about the Front Desk Staff? Everyone I spoke to was so friendly and comforting. I had great conversations with Frank, Gerry and Catherine. ( and Miguel too!) Thank you all for making my stay so wonderful. I will be returning in May and can't wait to see everyone again.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear NaBarron, We are happy to hear that your expectation were met, especially with the limited cleaning service. Thank you for staying with us

"Best Value, Best Area"

Jeanne M, Orlando, Florida 19/02/2021

We stayed for a funeral most and were pleasantly surprised at this location. There are convenient stores around to meet our needs (especially Cuban coffee). On the way home (for me to orlando) we stopped and had lunch on the water (only 11 minutes away. The staff is very helpful too.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Jeanne, We appreciate the comment and rating regarding your recent stay. Thank you for staying with us

"An outstanding place to stay"

User 05/02/2021

Everything in this hotel is A+ given my experiences on this stay. Hotel is centrally located in Kendall (right off the Florida Turnpike) and facilities are excellent. Service is outstanding. I would not hesitate staying there on my next trip to the area.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Ramiro, We are happy to hear that our staff and services exceeded your expectations. Thank you for the rating and look forward to your next visit.

"Great location. Outstanding staff. Excellent hotel."

User 25/01/2021

The staff at BWP Kendall went above and beyond to make sure that my stay was pleasant, safe and enjoyable. Hotel is perfect for a visit to the Everglades or an early morning start to the Florida Keys.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Eric, We are pleased to hear that your expectations were met during your recent visit. Thank you for the rating and look forward to your next visit.

"Nice Stay."

Mister-Cowboy, North Dakota 13/01/2021

We stayed at this location when we flew into Miami to go on a driving trip down through the Keys. It was very clean and quiet with free parking. The room was very comfortable with a fridge and coffee maker. Bed was very comfortable. The breakfast (included) was very good, even with the accommodations for Covid. Fast and easy to get a big breakfast! Walking distance to many restaurants, and I think the man's name was Frank who checked us in, was very helpful in letting me know what was available nearby. We enjoyed our stay and would return.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Mister Cowboy, We are pleased to hear that our services and amenities were up to your satisfaction. Thank you for your feedback and look forward to your next visit.

"Good family stay"

Mau151, Medellin, Colombia 02/01/2021

Family group of 4 in a 2 queen bed room. Great location if planning to shop in Best Buy, Old Navy, GAP, Forever 21, Marshalls, because it is just steps from The Palms at Town & Country. Bathroom very comfortable. There is a whirlpool to use nightly too. Check out was fast.

"Rosy the girl working on the front desk is very rude and incompetent."

Chefbrunon1, Beverly Hills, California 02/01/2021

Rosy the girl working on the front desk is very rude and incompetent, Stay away from this bad place, I SPEND $115 DOLLARS AND THE SERVICE FROM THIS EMPLOYEE THE NAME ROSY IT'S VERY INAPPROPRIATE FOR Best Western Hotel I don't understand why this company pay Rosy for loose castumer day for day.

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Chef Bruno, My sincere apology for the issues you experienced with our staff. We hope that the resolution was up to your satisfaction. Thank you for bringing this matter to our attention and look forward to your next visit.

"Second time - very nice place !"

848trudyb, Key West, Florida 24/12/2020

Super nice place. This was my second time, and I was not disappointed ! Clean, comfy bed, nice breakfast, a small fitness room - great place to start a day with a basic workout. Would stay here again. I think front desk person was Frank - super nice gentleman!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear 848trudyb, We are glad to have exceeded your expectations during your recent visit. Thank for the excellent feedback and look forward to your next visit.

"Slightly Disappointing"

JTJusJus, Miami, Florida 18/12/2020

This Best Western Plus property has some factors that make it a very good choice for short stays - the Location being the Top Factor, with a very good Retail Strip Mall across the street, and a Barnes & Noble and Best Buy next door!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear JT JusJus, We are unhappy to here that all your expectations weren't met. Thank your for providing us with your feedback and appreciate your business.

"Business trip stayover In Kendall"

dpcruz2020, Chicago, Illinois 17/11/2020

The room was clean, the service was good and the internet worked great! It was a good location with plenty of places to eat within walking distance if you aren't driving. I was stuck in my room one day due to a tropical storm and used the hotel internet to stream movies and it worked great!

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Cruz, We appreciate the fact that you had some quiet time for yourself to stream your favorite movies. Our location is indeed great with several restaurants within walking distance. Thank you for staying with us and we look forward to your next visit.

"Fantastic hotel"

Vinny56329, Brooklyn, New York 26/06/2020

I have stayed at this hotel for 2 weeks in december 2019 and just recently for 2 weeks in June is a great hotel with optional suites.A regular room has 2 queen beds and a mini king suite has a king size bed..the rooms are spacious,clean,nice size tv with plenty of channels for everyone's taste..the front desk personnel were polite,courteous and keeping was also excellent My only complaint is that some house keeping personne do not speak english that well...check in was a breeze..they had a room ready for me before 4PM qhich was is conveniently located right off the major roadway,near all eateries, shopping and right across the street a movie theater with plenty of shopping and more places to december they had an excellent free breakfast with plenty of choices..due to the virus in June the breakfast was not offered but they had a grab and go breakfast bag which to be honest was not that good..overall I will definitely stay here again going forward...

Cathy Otero, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Vinny We greatly appreciate your understanding in regards to the revised services we are required to comply with during this pandemic and providing us with feedback. Thank you for being a loyal guest and look forward to your next visit.

"TonyF BW hotel"

jatony, Brandon, Florida 20/03/2020

Amazing stay. This was an awesome 2 days at this hotel. From a beautiful suite, friendliest staff, cleanliness, check in/out process, great hot/cold breakfast items and great location, we were very surprised and would definitely stay again at this hotel next time we are in the Miami/Dade area!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Tony, We are happy to ear that your room accommodations was up to your satisfaction. Our staff takes pride in providing each and every guest with a clean room, great service and a fresh breakfast every morning. Thank you for the rating and feedback.

"great stay"

User 17/03/2020

Great hotel close to everything.I loved the pool ho ttub and breakfast.the rooms were clean and neat they provided nice toiletries. Clean fresh pool towels were at the front desk for each swim. The staff was quick to respond and very friendly. A great place to stay in kendall.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Navigator, It is great to hear when our guests enjoy our facilities such as pool and jacuzzi. Your feedback is greatly appreciated and we look forward to your next visit.

"Great location for winding down!"

dgcooper2020, Kansas City, Missouri 17/03/2020

This hotel is located next to plenty of places to eat, some shopping, as well as a movie theater. It makes it feel like home when you get done with work or whatever adventure you had planned for the day. If you don't want to run all around to grab a few forgotten items or find a quick bite to eat this location is great.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear DGCooper, We are glad to hear that our premier location in Kendall met your expectations with restaurant and things to do. Thank you for your feedback and rating.

"Excellence & cONSISTENCY"

JTJusJus, Miami, Florida 09/03/2020

This property has always made me Proud to be Best Western Rewards Member! The provide me with excellent care and provide me with their Top Rooms to choose from. The Location has everything you could possibly want to choose from.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Deat JTJusJus, We are happy to be able to exceed your expectations during your recent stay. Thank you for being a loyal member to our Best Western and look forward to your next visit.,

"Calm surroundings, yet close to what you need"

ArunG554, Mumbai, India 03/03/2020

A functional hotel with reasonable breakfast spread large rooms with basic amenities which is located in Kendall and is close to shopping area and just about 12 make from MIA and easy to get in as uber is easily available.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for your recent feedback. We look forward to your next visit

"Nice hotel in a great area"

399DougF, Greenwood, South Carolina 24/02/2020

My wife and I stayed here for one night while we were visiting the Everglades. It is a nice basic hotel. The room was average size, and was very clean and nice. The bed was very comfortable and the room and the A/C system were quiet. The breakfast was above average, with excellent omelets, ham and biscuits. It is in a very nice, safe area with a lot of shopping and restaurants.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Doug, We appreciate reading your comments regarding your recent stay. Thank you for staying with us.

"Best in Kendall"

terryleespence, Bradenton, Florida 20/02/2020

We lived in Miami40 years.Now return 3 times annually for certain medical visits.We've searched&stayed everywhere in West Kendall-this is best!Location,Location,Location. Terrific nights sleep. Wonderful breakfast.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Terry, We are pleased to hear that we are your home away from home. Thank you for being a loyal guest of ours and appreciate your feedback!

"very clean and roomy"

travelgoodnow1, Dallas, Georgia 08/02/2020

This Best Western is in an excellent location for restaurants. The room was clean and roomy. We had a small sofa, leisure chair and deck in our room. The tub and toilet were in the restroom and the sink was outside the restroom so the sink and mirror could be used while someone was in the restroom, a big plus. The value I put was average because it was during Super Bowl and the price was a bit much, but all the hotels were high during the Super Bowl weekend.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Travelgoodnow1, Thank you for providing us with feedback regarding your recent stay. We look forward to your next visit.

"great stay"

LisaMNUSA, Minnesota 03/02/2020

We stayed here for two night while visiting everglades national park and miami. The staff was friendly and professional, check in and out was quick. The room was clean and quiet, we had good rest and sleep. The breakfast had a variety of food. it is close to many restaurants. I will stay here again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
We appreciate the feedback. Thank you for staying with us

"Great location"

133erys, George Town, Grand Cayman 24/01/2020

We stay here annually for the Tamiami Orchid show, the staff are always friendly accommodating. Breakfast is complimentary, the options are basic but that's not a huge issue. Very convenient ad great location for shopping as well. We will be back for another non orchid- related visit soon

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
We appreciate your feedback and look forward to seeing you next year.

"Better than most BW's"

bccloutier, Naples, Florida 14/01/2020

Hey, it's a Best Western and it's priced accordingly but this one is better than your average BW hotel. Nice location, clean, ample towels, free breakfast. All in all, I'd recommend this hotel if you're price conscious.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Bccloutier, We are glad to hear that your expectations were met. Thank you for your feedback and look forward to your next visit.


User 13/01/2020

I would highly recommend anyone to stay here. Excellent customer service, professional front desk staff, floors spotless, my room was very comfortable to relax and I had a great night sleep. Breakfast was great, check out was perfect.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for providing us with an exceptional review. Our staff take pride in providing our guests with upmost service. We appreciate your business and look forward yo your next visit. Delete Response

"Best place to stay"

Vincentp563brooklyn, Brooklyn, New York 05/01/2020

This is the best hotel I have stayed in while visiting florida in the past 3 years.very clean,comfortable,excellent value,centrally located near all shopping and eating.wonderful staff,walking distance to everything. Plenty of parking,excellent free breakfast with plenty of options,different menu everyday.stood there for 17 nights with no issues whatsoever.i will definitely be staying there again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Vincentp, We appreciate the feedback regarding your recent stay and are happy to hear that we met your expectations. Thank you for staying with us


567alexanderp, Cambridge, United Kingdom 01/01/2020

Comfortable well-built hotel, 20-25 min drive from Miami airport, well-connected to highways, good aircon and shower. A convenient option if you have a car (ample parking available). Standard fare for breakfast.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Alexanderp, Thank you for taking the time to review our hotel during your recent stay. We look forward to your next visit.

"Nice Place to stay"

User 28/12/2019

This hotel is a nice place to stay. It seems to be very new and is in good shape. It has a pool and whirlpool and has nice rooms. The lobby is also nice. I was provided pop and snacks when I checked in which was a nice perk. Be aware that it is in a pretty busy area. So, if you are going to be driving nearby, you might want to allow some extra time.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear KevinP, We greatly appreciate the raving comments on our hotel and are glad to hear that you were recognized as an elite member. Thank you once again for staying with us and look forward to your next visit.

"good but not great"

SRQgirl, Sarasota, Florida 11/12/2019

After all the stellar reviews of this hotel, I guess I expected more. The room was OK but had a funny smell. The pillows were absolutely the worst. They were soft and lumpy. The breakfast was not stellar, as described by a TA poster. The hotel is off Kendall Drive behind a strip mall...You can miss it if you are not looking. It is a good price value..but I would stay elsewhere if I ever come to Miami again. BTW, the traffic in Miami is the worst I have ever driven in...

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear SRQgirl, We appreciate your feedback regarding your recent visit to the Kendall area. Its unfortunate to hear that we could not meet your expectations with our location, extended breakfast options and remodeled rooms. Thank you for staying with us

"The Best BestWestern"

BTC-AUA, Miami, Florida 02/12/2019

Upgraded rooms top, scrumptious breakfast all through our stay early morning till 10 am. The location unbeatable next to best buy and shopping centre's all around. Friendly staff always available for reasonable questions and simple conversation really makes you feel at home

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear BTC, We appreciate that you enjoyed our location in the Kendall area. Thank you for the feedback and we look forward to your next visit

"Great Experience Overall"

User 25/11/2019

The hotel was clean, quiet, and the free breakfast was stellar. The pillows were a bit soft for my liking and the Wi-Fi password we were provided did not work. We had to call for a new one. That being said, overall the experience was great, the area is surrounded by things to do, and the stay was well worth the price.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear AAbreu, We appreciate your feedback regarding your recent stay. Its unhappy to hear that our Down Pillows and Cotton Pillows did not meet your expectation. We will definitely look into the Wi-Fi issue with the internet company. We definitely want all our guests to have a wonderful experience with the clean rooms and hot complimentary breakfast. Thank you for staying with us and look forward to your next visit.

"Bad costumer service and slow workers"

valentinaval21, Escondido, California 23/11/2019

Last night I called asking for prices and Tiffany the girl working at the lobby was confused on the dates and prices and was not knowledgeable at all she was slow and kept mixing up my dates so I got sketched out and said nvm I'll book online... today I go in my statement and she charged me as if I went... they need better employees...

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Valentinaval21, We are sorry to hear about your check in experience. Unfortunately, we do not have an employee by the name of Tiffany. I would recommend that you review the name of the hotel on your bill and redirect your review to that location. If we can be of further assistance, please let us know. THank you for staying in the Kendall area and look forward to providing you with exceptional customer service during your next visit.

"Great Stay! Beautiful and safe hotel."

ash_thescoop, Miami, Florida 15/11/2019

The front desk staff were very polite and helpful. The room was beautiful and clean. The restroom was immaculate. The pool area was very clean and the outdoor hot tub is small but very hot and enjoyable for a single person or a couple associates.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Ashley, We are glad to hear that you enjoyed our hotel facilities and cleanliness. Thank you for your feedback and look forward to your next visit.

"Better Than I Thought It would Be"

User 15/10/2019

I really thought this hotel would suck. My sister in law told me to stay here. This hotel is awesome! Great room, the price was amazing, free breakfast (which I love) and the staff was the best. I'll be staying here from now on. Two of the employees went above and beyond to help us - Ann and Miriam. Great Staff

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear SAnrio, We appreciate your feedback regarding your recebnt stay. Thank you for staying with us.

"Best Western-Best Stay"

TravelHogs, Boston 15/10/2019

This hotel is a hidden gem, from the staff, amenities, room and location. I have been staying at this hotel for the past 4 year annual and I love it. There is always warmed fresh baked cookies and infused water. The breakfast is not Ihop, but it not bad and the breakfast attendant, keep the area clean and well stocked, with a smile. The pool was clean, and as an avid gym rat (lol) love the fact that you can go to the LA Fitness gym across the street for fee.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear TravelHogs, Thank you for being loyal guest at our hotel. Our staff strive to provide great services and amenities to our guests as an added value. We look forward to seeing you again in the near future.

"This hotel is a HIDDEN GEM!!!"

143lydiam, Clermont, Florida 09/10/2019

The hotel was perfect! Location was excellent and off the main road, so you don't hear any traffic noise, but you still are walking distance to great restaurants, movie theater, & a variety of stores. The rooms were clean, comfortable, and very nicely decorated! They have renovated rooms, so the carpets, furniture and bathrooms are all new!! The breakfast was fresh and delicious!! I look forward to staying here again and recommending this hidden treasure to all who want to stay in Kendall area!!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear 143lydiam, It is our pleasure to be able to exceed your expectations during your recent stay regarding locations and our guestrooms and facilities. Our renewed guest room and guest facilities have been re-designed with our guests in mind. We look forward to your next visit.

"Solid, quality hotel"

VLR3, Virginia 05/10/2019

I stay here when on business in the area. This is a solid hotel. Its easy to check in, the staff are very professional and the breakfast is one of the best I have seen and I have been all over the country, eggs, bacon, fried potatoes, waffles, all sorts of buns and danishes, different brands of yogurts and fruits, you really get your moneys worth and its a clean space. There are walkable shops and a movie theater nearby and the highway is close all across the street. This is a good hotel to come to when on business because you don't have to drive to have night life or to grab a bite in between work duties. My only complaints are the ants and thin room door. Both of the rooms that I have had had ants specifically by the desk when I was working and last night when I was sleeping, felt them crawling on my back and saw them crawling on the sheet when I got out of bed. Not a major deal for me but its been consistent in the different rooms I have stayed in (rooms 200 and 201) but it is hot and Florida so not a deal breaker more of a nuisance for me but it could bother some people more. The other complaint is the thin door sounds with people slamming the door all times of morning. Also, there are two computers which is a nice option if you need to use it for work. Other than that, I would still stay b/c of the customer service, location and breakfast.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear VLR3, We appreciate your comments regarding your recent stay and will rectify the issue with the ants in your room. I expect our guest to have a pleasant stay and appreciate your feedback. We look forward to your next visit in the Kendall area.

"Excellent choice"

Robert G, Bangor, Pennsylvania 28/09/2019

We stayed here after canceling our reservations at another hotel that wouldn't work with us when we had to change our original travel plans. Our room was wonderful, the breakfast was great, and the staff was always friendly and helpful. We would definitely stay there again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Robert G We appreciate your feedback regarding your recent stay. Thank you for sharing your experience with us.

"Business Traveler Plus"

kporter2013, Hesperia, Michigan, United States 24/09/2019

I was at the Best Western in Kendall for business and I brought my daughter, son-in-law, and granddaughter (1 year old) so that they could vacation while I was working. The mall across the street was convenient, and there were fantastic places to dine close by. Our room had a musty odor when we walked in so we called the front desk, and in less than 5 minutes the managers were in the room to find out what was going on. We were immediately moved to another room. Which was very nice. Service was good. Breakfast was average. Rooms were average. The strip in front of the hotel is very busy. All in all it was a good experience.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Kporter, We appreciate your feedback regarding your recent stay and do look forward to have you as a repeat guest in the near future. We are currently remodeling and I am sure you will be impressed. Thank you for staying with us

"Wonderful experience!!"

YGarman, Stuart, Florida 23/09/2019

I attended a good friend's wedding. The location and convenience was one less thing I needed to worry about. The hotel provided shuttle service to and from the wedding. The room was clean My overall experience was great. I was able to enjoy the entire wedding experience!!! Thank you.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear YGarman, It was a pleasure to have been able to host your friends wedding at our hotel. We look forward to your next stay

"Unplanned Stay"

User 08/09/2019

My A/C. Btoke and due to the heat in Miami. We stayed for two nights. The hotel was super clean, comfortable bed, and nicely decorate room. Expecially cold quite A/C!! and closed to our condo. Highly recommended.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Trail, We appreciate you providing us with feedback during your recent stay. We look forward to be bale to cater to your family and friends whenever their travels bring them to the Kendall area.

"Can't go wrong staying here."

Sightseer49545929272, New Orleans, Louisiana 19/08/2019

Great place to stay. Front desk employees are great. Placed in a good location. Everything you need is close by. Mattress could be slightly better but still gives you a cozy comfortable sleep. I would definitely look to stay here anytime I'm coming to the Miami area.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Sightseer, We are glad to hear that you enjoyed your recent stay with us. We look forward to your next visit!

"Great little hotel"

jtorre254747, Rocky Face, Georgia 22/07/2019

This hotel reminded me of how hitels used to be. The room was big and comfortable and extremely clean. The ammeneties were good. The lobby was very nicely decorated and the breakfast was also very good.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear J Torres, THank you for your feedback and we look forward to your next visit.


NYPDAL, Staten Island, New York 15/07/2019

Our friends and I have been getting together at the end of June in Miami for our Annual Pool Party. We have used and stayed at this hotel for the last nine years. NINE YEARS!!! This is our HQ. Our Friends fly in from other parts of the country for this SHINDIG weekend. My wife and I have never heard a single complaint about this hotel from any of our guests. NINE YEARS !!!!! This is because the hotel is clean and conveniently located, but most of all, we have never had a complaint because the STAFF goes out of their way to be professional and very friendly to all of our guests. Customer service is alive and well at this location. KUDOS must go out to the entire staff but especially to our Sales Coordinator- CATHERINE ABASCAL. She single handedly made everything "smooth sailing"!!!! MUCHAS GRACIAS !!! SEE YA NEXT YEAR !!!!!!!!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear NYPDAL, We appreciate your feedback during your recent stay and being able to exceed your expectations. Thank you for letting us host your lodging needs year after year. Hasta luego!!


User 02/07/2019

I have family I visit in Miami so I choose to stay at the Best Western Plus Kendall Hotel each time. I have been staying at this hotel for 15 yrs and enjoy my stay every time. The staff are all so friendly. They have a good buffet breakfast and I look forward to the baked cookies every night with my coffee. I would not stay anywhere else.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Goplaces, We will always welcome you back to our hotel and thank you for being such a loyal guest. Thank you for such a great review!

"Wedding weekend bash"

User 01/07/2019

Our wedding was here . We came Friday night I had a wonderful time at the pool. Saturday we woke up had an incredible breakfast then the wedding started everybody gathered in the lobby. There was no problems at all everything went smoothly. When we got back the hotel was there to greet us and to congratulate us. The managers went out of their way to make us feel comfortable and make sure that we needed nothing. I really couldn't answer more. We will definitely recommend you and hopefully this helped you with your parties because the service was impeccable. The rooms were nice everything was clenly all the work staff there was absolutely wonderful.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Trailblazer, It was an honor to have hosted your wedding guests at our hotel. Our staff took great pride to make sure your event was a memorable one. I thank you for confiding my staff to coordinate your event and look forward to maybe a "family reunion"? Congratulations!

"Fabulous Stay!"

nabarron, Easton, Pennsylvania 26/06/2019

From the minute I walked through the doors and was greeted by Rosy and Frank, I knew I would have a fabulous 5 night stay. Everything about the Best Western was awesome. I got a great first night's sleep which doesn't always happen when I travel. The breakfast is very good and the dark roast coffee was perfect. Housekeeping also was attentive and the room and linens were wonderful. My family lives very close to the hotel and it was perfectly situated. Also close to some good restaurants. Want to shout out to Front Desk Staff Rosy, Frank, Augusto and Fiorella. I work in a hotel myself and they were all very special in their own way! Rosy especially was extremely caring and professional! I look forward to returning in January 2020!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear nabarron, We are glad to hear you our staff and services provided you with a great experience. We look forward to seeing you next year!

"Great place, friendly Staff"

Amoi80, St. Thomas 26/06/2019

The Hotel was in the middle of where we needed to be, with shops nearby. The Rooms were very clean and Staff was very friendly. Breakfast was amazing everyday and lots options. Looking forward to future stays.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
We appreciate the feedback regarding your recent stay. Thank you for staying with us!

"Not the best or worst"

User 18/06/2019

The staff was really friendly and helpful. The breakfast was great! My only complaints are the smell in the room. It smelled like a dog had been sleeping in there. The room was hot when we first walked in, but after the AC started running it was perfect cold sleeping temp. The pool grounds were very slippery. We had a bunch of kids playing and when they would run around the pool they would slip and fall. I even had a hard time simply walking when everything was wet. Bad design.

CathyBWKGM, Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Adventure, Thank you for your feedback. We will certainly share your concerns with our staff and Management

"Dont make corp reservations without a whole lot of back up"

Navigate09133398111, Miami, Florida 08/06/2019

reservation was made by corp office and when I checked in I had to call my company officer to fax over her DL pic front and back as well as AMEX front and back. Not sure this is a good business practice since I had been at another BW 2 days prior without any of this documentation. Had to wake up the GM to have her fax over. Didn't make sense.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Navigate, I appreciate your feedback regarding your check in experience with a third party credit card. It is vital that we check all credentials when a credit card is non existent to make sure its legit. We need to protect the identity of the cardholder as stated on the form and make sure this isn't a fraudulent charge. I'm sure you would stand by our policy being that its in the cardholders best interest to protect the charges authorized. We do hope the rest of your stay was pleasant and thank you for your business.

"Very nice place"

Vendas S, Wellington, Florida 02/06/2019

The hotel was very quiet and clean. The continental breakfast is very tasty, the potatoes are very tasty!! If you are looking for a beach vacation is not the place but other than that is a perfect place to stay in Kendall, Miami.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Vendas, I am glad to hear that you enjoyed our complimentary hot breakfast. We thank you for your feedback and look forward to your next visit.

"Great place to stay."

Travel30623240828, Kansas City, Missouri 27/04/2019

Best Western Plus in Kendall, FL is a great place to rest in a clean and well kept place. The rooms are clean. Lots of room for parking the car. The breakfast is excellent and satisfing. The hotel is close to shopping centers and restaurants.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
We appreciate the feedback and look forward to your next stay!

"Excellent Hotel"

mariak766, Birmingham, Alabama 14/04/2019

If you need to stay in west Miami, the Best Western is the place to stay. Hotel is clean, staff is nice, and the rooms are quiet and clean. Breakfast is a typical free breakfast type but still very good. The hotel is located near the turnpike, shopping, and numerous restaurants. Great location.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear MarkaK, I appreciate your feedback regarding your recent stay. Our location is a PLUS in the Kendall area with great shopping and dining within walking distance. Our staff take pride in providing great customer service, cleanliness and fresh hot breakfast. We look forward to your next stay.

"Awesome experiance"

User 06/04/2019

The hotel was very clean and I had no problems. The staff was very helpful. The cleaning people were also friendly and helpful and ready to help if I had any problems. The location is perfect. There are plenty of restaurants and shops with in walking distance.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Roam, We thank you for sharing your experience regarding your recent stay. I will share your comments with our staff. Thank you for staying with us and we look forward to your next visit.

"A good choice for our first night in Miami"

MaxBanks, Saffron Walden, United Kingdom 10/03/2019

We stayed here as it is only 20 mins or so from the airport- in a peaceful neighbourhood. Perfect after a transatlantic flight en route to the Florida Keys. The hotel was as one would expect for the price - a nice pool and great bonus if having an association with a huge LA Fitness gyms across the road which was the largest and best equipped gym we have ever been to. Fantastic. So it got us off to a good start the following morning before we headed off on our road trip. They do breakfast bags to go. Great reception staff - helpful in every way.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear MaxBanks, Thank you for sharing your recent experience with us. We look forward to your next visit!

"Such a wonderful place to stay"

User 08/03/2019

Great breakfast. Great staff. Everyone was friendly and helpful. Everything was immaculate. The AC worked great. Large rooms with coffee. Ice and vending on every floor. It was a great stay. Everyone was very accomodating and went out of their way to make the stay the best it could be.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Roving, Thank you for such great feedback regarding our services and staff. We look forward to your next visit.

"Good Everything"

User 04/03/2019

The breakfast was exallent and the rooms and the room service and the kitchen service was excellent. Varies option in the breakfast buffet. Very clean room and the lobby is very helpful. Also that the person at the breakfast was always asking me that if I needed anything. The most helpful person in the breakfast buffet was Nathalie Nieto because she was very nice and with a good attitude.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Fitico1, Thank you for providing us with feedback regarding your recent stay. We look forward to your next visit.

"Location & Interior Design"

Stay05453872122, Miami, Florida 01/03/2019

This is definately one of the Top 5 Best Westerns that I have stayed at, and could easily be listed as a Premier property, with just a bit more added - more large suites & a Restaurant. Location was ideal.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for sharing your recent experience with us. Our location is indeed ideal for all travelers with easy access to the turnpike. We look forward to your next visit.

"Best Nights Sleep"

A7894IKjamest, Lindon, Utah 18/02/2019

Over the years, I have stayed in many Best Westerns. I like the brand and the rewards. I have to say this is by far the best Best Western I have ever stayed in. I know beds and pillows are a personal preference and I usually travel with my own pillow because I can guarantee a good nights sleep regardless of the firmness of the mattress. However, I was travelling light this trip and did not have my pillow. It did not matter. I slept better in this bed almost than in my own bed. Other Best Westerns should take a lesson. Of course, the free breakfast was delicious and they cooked the bacon just the way I like it. And, the staff were awesome. They were very friendly and accommodating despite working quick turn around shifts. The employee who check me in in the afternoon was the same one at the desk the following morning. He remembered me and my question and was willing to help. Next time I am in south Florida, I will definitely book here again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear James T. Thank you for providing us with feedback regarding your recent stay. We are glad you enjoyed our new mattresses and pillow options for a restful night sleep and the bacon was a hit! Our staff look s forward to your next visit while in the Kendall area.

"Surgery recovery"

Sublime305407, Islamorada, Florida 17/02/2019

I had reservations at this hotel for 7 nights and 8 days since I was having surgery and didnt live in the area. I came to the hotel the day before to talk about the importance of the room location and all that. The manager Miguel heard all of our concerns and went through alot of work to get me the absolute perfect room. Their "suites" are very spacious with a little living room section and plenty of room for me to recover. And I actually loved the view of the trees they have on the side of the building. The breakfast was always great and so clean. The coffee was always fresh. Housekeeping knew I was recovering and would knock to give me fresh towels and all that. Theres a good size fridge and a microwave. The hot water was great in the hotel too. The room was actually very very clean. I was in the room for 7 nights and never once did my feet look dirty from walking around the room or anything that happens sometimes in other hotels. Miguel really made this stay as enjoyable and easy as it could me so I could focus on recovering. I'll definitely reccomend this hotel to anyone needing to stay in the area.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Sublime, Thank you for providing our staff your accommodation requirements in order to make your staff pleasant. We hope you have a speedy recovery and look forward to serving you in the near future under better circumstances

"Great hotel- wonderful location"

19beverlyk, Arab, United States 17/02/2019

This is an excellent hotel. It has everything we needed. We stayed overnight before going to Miami Port for a cruise. It was beautiful outside, clean, had a freindly staff at check in, and was walking distance to many shops and good restaurants. There is even a theatre right across the street. The breakfast was really good. Parking was plentiful and free. This hotel is really nice for the price.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Beverly, Thank you for sharing your feedback with our reviewer on Trip Advisor. Indeed, our location offers lots of variety within walking distance. We look forward to your next visit while in the Kendall area.

"Great value"

Wombling_Free_7548, Bristol, United Kingdom 12/02/2019

Clean, comfortable room in a quiet hotel. Bed was huge and comfortable. The complimentary breakfast had a lot of choice and was well presented. Plenty of places nearby to have dinner. Hotel was good value and we would happily stay there again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Wombling_Free, Thank you for sharing your comments regarding your recent stay. Our staff take pride in our service, product and location. We look forward to your next visit!

"Nice hotel with comfortable rooms"

Donna S, Macomb, Michigan 09/02/2019

My family and I reserved 3 rooms. When we checked in around 4:30pm, none of the room were available. This was disappointing and irritating. The clerk tried to explain that they had a lot of people staying at the hotel that evening, but I don't see where that was our problem. Fortunately, all of us were able to check-in over the next hour. Maybe the hotel shouldn't allow late check-outs if it's going to affect other guests? Anyway, once we were settled, we found our rooms clean and comfortable. I really appreciated how quiet this hotel was, and the proximity to Shark Valley. The breakfast was okay, and there were hot and cold options. The parking spaces were very tight, so it made parking a challenge. Due to the late check-in experience, I would probably try staying at another hotel the next time I'm in the Miami area. I just didn't think that it was very professional.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Donna, We are glad to hear that you enjoyed your room accommodation and the amenities we offer. I have may a note on the challenges regarding your check in experience and we want to make this right! Please contact us next time before your arrival date in order to provide you with a smoother check in experience.

"Great Hotel and Great location"

User 31/01/2019

We stayed overnight at Best Western Plus Kendall before our cruise out of Miami. The staff was friendly and welcoming at check-in and we were even offered delicious cookies and cold water with citrus, which was very refreshing after a day spent traveling. The location is convenient for dinner and shopping as well—all at an easy, safe walk across the street. Our room was clean and spacious and we got a good night's sleep in the very comfortable bed. I like to stay at hotels that offer a real breakfast (not just coffee and pastries, but eggs, waffles, oatmeal, yogurt, toast.....choices!) and we were able to have a great start to our day.

"Bugs, smelly rooms and bad service."

User 24/01/2019

This place is dirty, dirty. The refrigerator was crawling with cockroaches. The nightstand between the bed had a bunch of baby roaches all over it. We called the front desk but couldn't move rooms because they were sold out. We literally did not go to sleep. I asked a manager to call me and got nothing. No refund, no call, nothing. We had another meeting there this week and the first to check in said the room smelled like dirty towels. Again sold out so SOL with a nasty room. When I called to cancel I was told that I would need to talk to a manager.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Antonia, Thank you for taking the time to share your concerns with our team regarding your recent stay. We take the safety and comfort of guests very seriously and will share your comments provided as a training tool as required by our standards. Our sincere apology and we look forward to make your next stay more pleasurable.

"Customer Service Poor and no extra towels if needed in the evening"

Candice C, Atlanta, Georgia 20/01/2019

I come here every six months to visit family and tonight was probably the worst experience I have ever had. Mind you there are other reviews on google mentioning the same thing but since I frequent here I did not think it would happen to us. -Luis who was working night shift had no care whatsoever that his housekeeping team did not clean our room. -my family was mistaken for another family. Luis argued with us and tried to tell us that we checked in on the same day we requested the room to be cleaned when we checked in two days prior. - Since the room was not clean we needed clean towels for a family of three. Luis states they only had two towels and two wash clothes. The thing is he gave us dirty towels that obviously had hair on them which we showed him and he blatantly said “oh that must be housekeeping's hair”. Are you kidding me! We requested more towels and wash clothes and he said they were out in the entire building! We were not offered clean towels from another room and he also mentioned they do not have a key to housekeeping's closet. I would not have written a review if Luis would have atleast shown some sort of empathy for our situation or at the very least offered us another clean room. The level of customer service received is unacceptable and I will never room here again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Candance, Please accept my sincere apology for what transpired during your recent stay. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us.

"A nice stay"

banjobillk, Coldwater, Michigan 19/01/2019

Staying here on the trip home from Key West. This a a very nice place for a Best Western, nothing against Best Western, but this one is a cut or two above the norm. Ample parking around the building, and it seems very quiet. Very, very quiet. Except for my wife hacking away. She's had some allergy reactions to something in this part of Florida. Nice room, along with a nice upgrade. Everything looks clean and in good shape. Even the upholstered items look good. The room has a nice little sitting area, separated from the bed, which is nice. The check in experience was quick and easy with a friendly staff. The breakfast area is large and inviting. The breakfast was also a cut above. Clean looking and the food was tasty. Eggs, bacon, potatoes, waffles etc. And even the GOOD yogurt. I'm definitely adding this to my “must stay” list.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Banjobilk, Thank you for such a great review! We look forward to your next visit

"Best hotel experience I have had in the last 10 years."

User 27/12/2018

It was a wonderful hotel stay. Hotel is quiet, has beautiful lobby decor, working computer center, overhead tvs in the cafe center, working wifi, incredible healthy complimentary breakfast choices, friendly competent staff , 40 inch large screen tvs in the rooms so you can actually watch tv without binoculars and full Comcast Cable with HBO movies. This was the best hotel experience I have had in the last 10 years. I will definitely stay at Best Western Plus Kendall again. Finally a hotel that does it right and puts the guests first. A five star experience from start to finish.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Brawnytopia, We appreciate you sharing your guest experience with us. Our staff takes pride in delivering superior customer service and they will appreciate your comments. We look forward to your next stay.

"Christmas not so magical"

User 25/12/2018

It is Christmas night and my wife and I are in the middle of a stay right now to visit family in the Miami - Kendall area. We stayed in this hotel before and loved it. Not the same this time around. The room's furnishings are not as modern, it is not as clean, the chair in the corner has a big black stain right on the front of the cushion. Our experience this evening takes the cake. We returned from our visit with family and found that housekeeping had not replentished the towels and wash clothes. No biggie I thought. I called the front desk. I was told I will have to come down to the desk to get them. I went down. She handed me 2 pool towels. I also needed hand towels and wash clothes. When I asked for them, she said this is all I can give you. We do not have access to housekeeping. Well it was 7:00 PM in a hotel. Hello!! While i'm not ready to completely write this place off, the next four days will need to go better than the first two for me to come back here.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Steve, Thank you for sharing feedback with us during your recent stay. We are looking into this matter in order to correct the issues mentioned in order to provide you with superior customer service. Again, thank you for giving us an opportunity to make this right!

"Evening Trio"

Sightseer49545929272, New Orleans, Louisiana 22/12/2018

The front desk personnel are great! Very professional and friendly. They make killer cookies as well! :) The location is great. There are many places in walking distance for eating, shopping and entertainment as well and more in close by driving distance.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Sightseer, Our killer cookies are amazing and are baked freshly every night for guests like yourself to enjoy. Our staff take pride in providing superior customer service and assuring our guests experience a "Home away from Home". We appreciate the feedback provided to us regarding your stay and look forward to your next visit!

"Good value stay in the Kendall area"

Yatarna, George Town, Grand Cayman 16/12/2018

As a frequent visitor to south Miami, I had never stayed at the Best Western until making a last minute booking left it as the only option. I was pleasantly surprised. Although my room was smaller than other properties, the room was clean, well appointed and the wait for an elevator non-existent. Include a decent breakfast offering and sufficient parking, easy access to 88th and restaurants a short walk away and you have a pretty solid property offering..

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Yatarna, We thank you for sharing your recent experience regarding our hotel. Our location is ideal with plenty of shops and restaurants within walking distance. We look forward to your next visit.

"Good quality for the price"

virgrn, Las Vegas, Nevada 14/12/2018

Good quality for the price. Nice location close to everything. Rooms comfortable n clean. Staff attentive. Plenty of parking. Check in and out was a breeze. First time staying at a best western. Reasonably priced. Beds very comfortable.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Virgrn, We thank you for your feedback and look forward to your next visit.

"Great location with everything"

SarahMarieToday, Miami, Florida 09/12/2018

If your visiting Miami with no intention of the glut and glam of South Beac, head Southwest. The hotel is located in an area called Kendall with literally everything close by. The hotel itself offers continental breakfast every morning complete with coffee, cereal, and pastries, a small gym, business center, and pool. A Movie theater across the street with many restaurants, bars, and shopping for a mile. Kids are able to access Chuck E Cheese (across the street), Zoo Miami is about a 2 miles away, with numerous other family friendly activities less than 5 miles, 4 major shopping malls and more!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Sarah, We are happy to hear that you enjoyed your stay and the surrounding location. We look forward to your next stay.


AmericaHolidaylover, England, United Kingdom 25/11/2018

Stayed here having walked out of a previously booked room, and so glad we did,, whats not to like. Check in was quick, staff were pleasant & helpful. Rooms were comfortable & clean. Breakfast was good. Had a gym & pool which we didn't use but looked brill. We went to a la fitness across the road which hotel guests are given access to. Brilliant place, fantastic equipment & excellent opening hours. Would definitely recommend this hotel.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for a fabulous comment. We look forward to your next visit.

"I would stay here again!"

User 19/11/2018

Excellent stay. Our suite was extremely clean, the bedding and furniture was very comfortable. The manager, John, and front desk staff were very welcoming, professional, and courteous. Great location, plenty of restaurants within walking distance. I would stay here again!

CathyBWKGM, Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for your feedback! We look forward to your next stay.

"Killing it in Kendall"

timothyh400, Jamestown, New York 27/10/2018

I've stayed at this hotel in the past and was looking forward to staying there again. When I was assigned a case in the area, I booked immediately. No regrets. The hotel is clean and comfortable. The breakfast was enjoyable every day with some very good dark roast coffee! Another "amenity" was the diner across the street which provided a great place to have dinner with the lack of a restaurant at the hotel. If ever in the area again, I will definitely book this hotel again.

Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for staying with us! Your feedback is important to us.

"Just Awful"

missyl101, Key West, Florida 25/10/2018

This is the worst hotel I have ever had the misfortune to stay in. The staff, from the front desk person to the GM, were rude and unhelpful. The toilet continued to plug up and it was very unpleasant. The shower was mounted in the ceiling and it was awful.In fact, Awful is the best I can say for this poor excuse for a hotel.

"Florida trip"

Hhansen80, Sturgeon Bay, Wisconsin 14/10/2018

This was a great first night of our trip! Hotel was clean, bed was comfortable the breakfast was good. The hotel was close to restaurants and a mall. Would definitely stay here again. Wish we had more time to check out the area

Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Hhansen, On behalf of our staff, we thank you for your feedback and look forward to your next visit.

"I would go back"

msenat428, New York City, New York 09/10/2018

Great Front Desk staff,The hotel is clean. But the room smells musty.The furniture can be upgraded.The hot breakfast is terrible.I can not comment on the lunch or dinner. I did not eat there.Other than that it's a nice property.

Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for providing us with a great review regarding our staff and cleanliness. I are happy to inform you that next year, all our guest rooms will be undergoing a renovation. We look forward to your next stay!

"amazing service"

User 07/10/2018

I used this hotel for the last 4 years and when I think to travel to Miami, FL always preferred this one. The Breakfast is excellent, great service, great food and the servers attend the customers like a kings. Nathy is a server and her hospitality is amazing. Thank you Natty

Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for your feedback. We look forward to your next visit

"Best staffs"

TimothyS09, Chatham, Canada 22/09/2018

The staffs at Best Western Kendall Hotel & Suites are very professional and helpful. The best place to stay in the South West of Miami. Right off Ronald Reagan Turnpike and next to many shops and restaurants.

Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great service"

gregorypolone, Hialeah Gardens, Florida 31/07/2018

Everything was great the breakfast is excellent the bed was great room was clean and room service is always thereto help I spent 18. Days there and I Honestly felt. Like i was home. I will suggest this hotel to anyone

Cathy O, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Hi Gregory, I thank you for sharing your experience with us. I'm sure after 18 days at our hotel, the staff made you feel like family. Will share your comments and experience with our staff. We look forward to your next visit in the Kendall area. Best Regards


Albert L, Staten Island, New York 25/07/2018

Once again, we have stayed and used this hotel as our HQ for our annual Miami Pool Party. That is eight years in a row!!!!!! no complaints from any of our guests, EVER!!! Outstanding job by the sales staff, YEZENIA, MIGUEL and of course the GM-Cathy O. One of our guests forgot and left some clothing items in her room after checking out. The items were not only found but were returned in a timely manner. I had the same dilemma at a high five star hotel; ie ---- Seasons; a couple of years ago and never saw my items again. Hotel is clean and at a great location. Included breakfast is a very nice touch !! You can read my previous reviews and see that this hotel and staff have maintained the same great service all of these years. Our guests are already looking forward to next years stay !! Thank You!!!!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Albert, Thank you for another great review! Our staff take pride in making sure our guest have a memorable stay. We look forward to seeing you once again next year. You are amazing!

"Just another just below average place..."

psbun, Walnut Creek 18/06/2018

Pros: room size was great, bathroom clean, free breakfast was fine. Cons: A/C unit made a LOT of noise, management never sent anyone to fix. Message light was always on, flashing at night especially bothersome (yes, I put a towel over it). Calls to front deck we basically ignored.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Psbun, We thank you for providing us with feedback during your recent stay. I will look into this matter with my staff to assure this matter does not occur again. If you are ever in the Kendall area in the future, please contact me directly. I want to make this right.

"Good Value, Nice Hotel"

cogaha, Apex, NC 14/05/2018

Our family had a good experience at this Best Western. We chose this location to be close to Everglades National Park and found it to be very convenient and close to shopping and restaurants. The hotel was clean and in a safe area. Beds were comfortable. Breakfast was pretty standard - the lobby and dining area was really nice and well decorated. We would definitely stay there again!

"Best of the best"

User 07/05/2018

wish I stayed longer than1 day. room was excellent. the only negiative was parking. the row closet to room entrance on side was reserved for cars rented by the hotel. a guard came an told me to move. very sharp check in with well layed out breakfast room. staff was pleasant. they let me stay past 11am as I arrived the night be for at midnight.

"Great value"

wheresanita, Florida 03/05/2018

I had to be in the area for 2 days and needed a hotel that was nearby and not too expensive. This place fit the bill. The price was great. The hotel and the room were clean, the staff was efficient and the breakfast was fine. The fitness center is small but the hotel is able to provide a free pass to a nearby LA Fitness if you want more than a treadmill or elliptical. The room had a mini fridge and there is a grocery store nearby. Rooms are basic but clean and have everything you could ask for at the price.

"Nice place "

Sal S, Brooklyn, New York 30/04/2018

During the 12 nights I stayed here I met some beautiful and pleasant staff. The room was clean and bright, the bed was comfortable and the hot water was plentiful. Continental breakfast was included. Great place to stay for an affordable price. However, getting extra towels were an issue we had to ask everyday. Apparently they were being laundered. I am still giving it a 5 rating anyway. The rest of the stay made up for it. The staff is eager to please and answer all of your questions. I would stay here again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Sal, Thank you for addressing your concerns in regards to the additional towels. This will be addressed with our staff in order to provide better quality service to all our guests. We look forward to your next visit.

"Great experience"

User 30/04/2018

The people at the reception were very friendly and helpful, I had an excellent night's stay and a good breakfast in the morning. The reason I'm taking time to write this review is because I felt I got value for my stay.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear James, Thank you for providing us with great feedback in regards to your recent stay. We look forward to your next visit.

"Great Location, Great Hotel"

judytomita, Key West 19/04/2018

You cannot beat the location, price and amenities offered. We love this hotel and always try to stay here when we are in that area of Miami. We love how you can walk to so many places and the quality of food choices nearby. We were very happy with the hotel and service.

"OK for a short stay"

Sebastian P, Miami, Florida 17/04/2018

clean rooms. 6 points on the american breakfast. my stay was ok, very noise and busy since it was a wedding party that Sunday. price was very affordable and location is central in the Kendall Area. limited outside parking, first come first serve. it was and expected stay for a best western. nothing wow

"Amazing Hotel"

User 12/04/2018

Nice hotel, amenities and great customer service. The breakfast is awesome. The room is has decent size. Walking distance from Restaurants and stores. I would recommend this hotel for family or business trips.

"Great place to stay "

User 09/04/2018

I spend part of my vacations in this hotel, I highly recommend it, bea I is very clean, comfortable, safe for families, free breakfast fresh and healthy choices, competitive prices. Driving 30 min to Miami Beach.

"Nice area by turnpike"

Douglass K, Daytona, United States 09/04/2018

A lot of eateries and shopping within walking distance. Very close to the turnpike. Not a bad place to stay when visiting the Florida Keys. Nice rooms. Floor was a bit dirty. Nice pool area. Large breakfast area.

"Great 2 nights"

User 03/04/2018

Stayed 2 nights for work, not sure I have ever stayed at a BW before. I was impressed! I recommended to a colleague who was headed to the area. Beds and pillows are comfortable. Shower was hot with good pressure. The mini fridge does not have a little freezer and there was not a microwave. Breakfast was pretty straight forward, the coffee was good. The front desk gave me a bottled water when I asked. There is a water urn in the lobby for free,cold, orange-infused water. I asked to extend my check-out time, but they turned off my key card anyway. It was not a problem because the staff helped me right away. All the employees I saw were very nice and helpful. There is food and tons of shopping within walking distance/short drive. Hoping all your locations are as nice, I will be back!

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Dear Elizabeth, THank you for providing us with feedback during your recent stay. We look forward to your next visit.

"Hosted my guest stay for my wedding on 3.18.18. I was very appreciative the quality and service provided to me and guest"

jazzy636, West Palm Beach, Florida 21/03/2018

Hosted my guest stay for my wedding on 3.18.18. I was very appreciative the quality and service provided to me and my guests. Check in process was very fast, as well as accomodating my needs were all taken care of on spot.

"Duped and handled poorly"

Milestogo481055, Livonia, Michigan 14/03/2018

Have stayed at this location several times. They put a new BW plus up 4 miles Southwest. I made the reservations through national reservations center after the BW website was acting up. I VERY specifically told them the address and location. When I arrived at "check in" they told me my reservation was not with this location but the one 4 miles away and in the middle of nowhere. We liked this location due to locale, especially after driving all day. The desk clerk shrugged it off and told me it happens all the time and there was nothing they could do. Very disappointed in attitude and way it was handled. Why they not give the two properties different names or distinguish them better?

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
My sincere apology for the way the matter regarding your hotel reservation was handled at our property. We strive to accommodate every guest and even with this same situation. Each Best Western is independently owned and operated. Depending on their cancellation polices, we cannot accommodate you without their prior authorization. We want to make things right. Please contact me directly with traveling to the Kendall area in the future.

"King Room"

User 12/03/2018

hhis hotel is located walking distance to many for shopping as well as, many restaurants and a movie theatre. Their breakfast has so many options, cereal with nuts, fruits, yogurt, eggs, bacon, croissants, bread, waffles, coffee and juices. I have no complaint, I will visit again.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for sharing your recent experience with us.

"Clean, good breakfast and very kind staff at BW Kendall"

mdbtraveler, Saint Louis, Missouri 31/01/2018

I recently stayed at the Best Western Plus Kendall Hotel & Suites, and I was very pleasantly surprised at how well run the hotel was from top to bottom. The pool and hot tub were cleaned daily as were all of the common areas of the hotel. The free breakfast was quite good and had a nice variety of foods to choose from. The rooms were nicely appointed, clean and the beds comfy. The staff was the nicest surprise as they were friendly, helpful and would go out of their way to make your stay enjoyable. Thanks to Mario the shuttle driver for running us around to locations that were close but required crossing high-traffic roads not safe for pedestrians. I would rate this hotel a 4.5 only because I think every good establishment should strive to improve. There is little room for improvement with this hotel.

"Best quality of service/ price ratio"

enjoy0001, Venice, Italy 09/01/2018

On 124th street. This is among the best quality of service / price ratio. The room was clean and quite. The breakfast with delicious food. We have tried both the hotel shuttle and private transportation: the hotel is well located and the access is easy.

"Great visit"

User 06/01/2018

Very clean, with a surprisingly comfortable bed, friendly people at the front desk who knew a lot about the area, made recommendations upon request, were super solicitous in asking if there was anything they could do. It's not a glamorous place but it's cozy, comfortable, affordable.

"Very nice hotel"

User 05/01/2018

Great hotel! The guest room is new, spacious and clean, and the bed is comfortable. Friendly staff, good breakfast, and convenient location (close to a shopping center and restaurants). I enjoyed my stay here.

"Stay at Best Western in Kendall, FL"

lorettac2018, Ogdensburg, United States 02/01/2018

We have always stayed here when we visit our son for the past 12 years. Noticed changes this time. May have been because of the holidays. But will always stay here. Great location and love the fact that for us who do not wish to rent a car, there is a driver available.

"Pleased Wedding Guests"

Carla W, Goshen, Indiana 19/12/2017

Best Western Plus Kendall took excellent care of our wedding guests, from the wedding block rate and reservations process to the meeting spaces (given as a reward for the number of reservations made) for a rehearsal dinner and post-wedding breakfast.

"A pleasant stay"

tommZ8310TV, Livermore, United States 04/12/2017

The staff was great, professional and attentive. The rooms are good, though neighbors and doors can be heard at times. Breakfast is fair.. Located across from and next to strip malls, there are plenty of dining options and sources for entertainment.

"Race weekend In Homestead Florida"

robertcL5171QG, Deland, United States 21/11/2017

Great place and convenient to stay. Would highly recommend Will be looking forward to our stay in the spring. Also will give you information out to our friends. Looking forward to our next stay. Hope everyone enjoys as much as we did

"Great value, great staff"

User 16/11/2017

Wonderful, attentive staff; Super clean rooms, and fabulous location..literally steps to shopping , restaurants, and theater as well as the FL Turnpike..breakfast has a great selection; LOVE the lemon diffused water in lobby; Great experience overall

"Best in a long time"

roberthF9140JX, Miami, United States 15/11/2017

All around excellent hotel experience. Cleanliness, service, food, upkeep, location, etc. No complaints. The reason for our stay was not an enjoyable one, but the hotel was the sunshine in the whole experience. Thank you!!!!

"Nice Hotel"

Keith C, Tampa, United States 11/11/2017

The hotel was comfortable and quiet. Nice rooms, with comfortable beds. The lobby was nice and good choice of breakfast items. The bathroom was clean and the TV had a good selection of channels. Good location, next to restaurants of good quality.

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for providing us feedback during your recent stay! We look forward to your next visit.


broderickd72, Miami, United States 11/11/2017

Extremely convient to the FL turnpike extension with easy off & on access to & from the Best Western. The address on their website, however, was not accepted by my GPS; had to call the hotel to get an acceptable address.


Marlene R, CLAXTON BAY, Trinidad and Tobago 07/11/2017

Best Western Plus Kendall 8560 SW 124th Avenue is ideally located to the airport, several shopping plazas, malls and downtown Miami. Pleanty to explore within the close environs, Our stay , this being the 12th wihtin a couple of years has always been comfortable, easy going and enjoyable. We bever think of any other place when we travel from the Caribbean.

"Summary of 7 hotels 3 brands"

User 04/11/2017

I have stayed at 5 Hilton hotels, 1 Marriott, and 1 Best Western in the last few weeks. Best Western is my favorite. Marriott. Negs. Valet parking only and breakfast not included, horrible water pressure, very few plugs and my cords easily fall out pf the plugs. Pos: Best beds Hilton: Negs. pillows can be tiny, wifi not the easiest to connect to, have to reconnect each device daily, food equal to Best Western with the exception that Hilton has homemade cookies, Ran out of parking one time and had to park on the street, one hotel had an AC limit of 68, 1-2 other hotels really never got that cold Pos. All around good hotel. Best service for booking a room, I call one easy number and they find me a hotel, most plugs for electrical devices Best Western Negs. No homemade cookies (being extra picky here), not as nice as the Hilton and Marriott Pros: My Favorite because the hotel is service first. Connect to the WiFi once and my devices stay connected throughout the trip, dual washer and dryer with soap and everything in one spot (desk also has quarters), AC nice and cold, seemed to have everything I needed but a bar, pool, and restaurant

"Great Place to Stay!!!"

GKP46, Houston, Texas 30/10/2017

Really nice place and excellent staff. All very friendly and helpful. Large open breakfast area with a very good selection of hot and cold breakfast items. Good tasting coffee and juices. Waffles also. Large flat screen TV's in the breakfast area. There is also a laundry room which is clean and has machines from which you can purchase soap, softener etc. They have a nice fenced in pool area with tables and chairs, along with chaise lounges. The room is large, nicely appointed and decorated. Good sized closet with a safe. There is a coffee maker, refridge, hair dryer, desk with chair and table lamp. Also a nice stuffed chair. The bed was very comfortable and the room was very quiet. There are many restaurants and shops within walking distance. I would stay here again.


redbirdsong, Orlando, Florida 30/10/2017

Family emergency trip do my dear cousin illness brain turmor surgery in Kendall Miami very close to the hotel, so we drove from Orlando to Miami. Originaly my husband did reservation with other hotel that when we tried to stay longer make it difficult because my husband make the revervation trough expidia... it was a bad experience ever with the front desk associate..that I told my husband: please just check out and find other hotel. So, we were blessed!! We drive around and stop at the Best Western Plus and the Sale Coordinator Miguel Briceno gave us the very friendly welcome. :) It was su much realeave finding a great friendly professional front desk person! We explain what happen to us and he accommodate to our request so well. YES!! Best Costumer Services ever! I wish we could give him and the Hotel 10 stars no 5!! Miguel God Bless you!! To the manager at the hotel: You have a great Team!! and Miguel is Wonderful!! He should be training every Hotel front desk associate !! Hotel in general is great!! Love everything!! The breakfast is excellent!! The design and decoration make us feel like home!! .... and my husband a I travel a lot! Definetly we will come back to the same hotel every time we get to travel again to Kendall Miami.I anyone is reading this because traveling to the area, book at this hotel you would not regret it!! Other great thing, GREAT LOCATION!! CLOSE TO EVERYTHING!! Housekeeping excellent! PERFECT STAY!! :)

"Traveling home"

Marie W, Bozman, Maryland 25/10/2017

We stay at this BW ON OUR RETURN TRIP TO HOME EVERY fall. Well run, staff always friendly and helpful. Well maintained property. The breakfast is always fresh and plentiful. There's a great diner across the street that you can walk to for a casual dinner


K379UPjasonc, Pensacola Beach, Florida 23/10/2017

EVERYTHING WAS great during my stay here. Great friendly staff and room was clean. The staff was very helpful and breakfast was great. The driver was great too. rooms clean. I enjoyed my stay and it was also close to shopping and restaurants.

"Best Customer Service we have ever experienced!!"

Viajes29, Miami, FL 15/09/2017

We stayed at this hotel for three nights during Hurricane Irma. The Front Desk staff was amazingly helpful both before and during our stay. Although we lost power, the staff did everything they could to make us feel safe, cared for, and entertained during our stay. Our room was lovely and we really enjoyed the bountiful breakfasts every morning and warm cookies in the evening (imagine doing this in the midst of a hurricane with no electricity!). Our heartfelt thanks to Mgr. Cathy Otero, Asst. Mgr., Chris Figueroa, the Front Desk Staff: Miguel, Ralph, Douber, and Suzsanna, and to Cecilia and her team who made the delicious breakfasts and cookies. The best hotel we have ever stayed in, and we have traveled all over the world.

"Very nice hotel in good location"

DonCzarny, Irvine, California 06/09/2017

Very nice hotel, clean and bright rooms, comfortable beds, various choices for breakfast, friendly staff, good location (close to few malls and restaurants), pool for relax, I was there alone and as well as with family and I can fully recommend.

"Outstanding Service By Friendly Hotel Staff!"

UTAlumna, Gainesville, United States 21/08/2017

We stayed at this hotel from July 12-13, 2017. Although we arrived right before midnight, we were welcomed by Chris at the front desk upon arrival. We were promptly checked-in and Chris was more than happy to help keep an ice pack I was travelling with inside the housekeeping staff's refrigerator/freezer. Initially, I was not too thrilled about the fact we were assigned a room on the second floor right next to the elevator. After a long day of travelling, we decided to keep what we had. Thankfully, the noise level overnight was minimal and the sleep quality was really good. The complimentary breakfast downstairs was filling. Michelle at the front desk answered my questions about the Best Western Rewards Program promotion and made sure I received credit for this visit. Before we checked out, Douber went to help retrieve the ice packed that had been kept overnight. I would like to thank Chris, Michelle, and Douber for their wonderful hospitality and outstanding service provided during our stay at this hotel! I would also like to note, this hotel is conveniently located near several shopping plazas, including Kendall Village Center and Palms at Town & Country. From the hotel, Best Buy, Barnes & Noble Booksellers, and Kendall Village Center are within walking distance.

"Friendly service"

evelioh605, Washington, United States 18/08/2017

The rooms were good size, complimentary breakfast. The hotel manager went above and beyond expectations making it a wonderful stay! The pool was great since the days were hot this summer. It was very close to the highway and a shopping plaza with restaurants and movie theatre. All within walking distance.

"AC not working/ issue not handled well"

Melissa R, Orlando, Florida 07/08/2017

I arrived to ask a/c that was not working. Unit was changed out by a/c repair man, he finished after midnight. Not one dollar was taken off my bill for the inconvenience until I complained about it. No manger was ever present when I needed them. Staff had to call them. Will not stay here again.

"Felling Good"

Andres L, San Leandro, California 06/08/2017

It is always a pleasure to comeback to your room at night. and see a clean room, with clean towels that the bed has a nice clean and confortalbe mattress. that the room had being vacuum. ant the waste basket are clean .


jeffreysD6091GR, Sugarloaf Key, United States 04/08/2017

My stay was because of out-patient appointments at Baptist Hospital. The location was very convenient and comfortable. I compared other hotels in the area and found this one to be competitively priced. I will definitely book a room at this hotel for any future needs.

"Pleasantly Surprised"

Susanna G, Miami, Florida 03/08/2017

Hotel experience was very positive. It is centrally located and provides all the essential amenities required. The breakfast was well presented and options were perfect. Hotel common areas and room was very clean.

"Nice place, comfy bed and close to shopping and dinning"

W8989ODmarkr, Calgary, Canada 23/07/2017

Nice comfy beds, room nice size. Close to shopping and dinning. Couple malls close driving distance. Zoo farther south from hotel. WiFi worked good. Had no issues of speed. They change passwords frequently. Have to call down to get new one.

"Outdated hotel rooms and decor"

747waely, Phoenix, Arizona 23/07/2017

Very poor looking and outdated hotel. Very outdated hotel. Breakfast is below average with minimum offerings even for being free. Reserved for 8 days for an event and ended up checking out after one day to go to better quality hotel. I

CathyBWKGM, General Manager at Best Western Plus Kendall Hotel & Suites, responded to this review
Thank you for providing us feedback on your recent stay. We apologize for not meeting your expectations during your stay in Miami.

"Best Western Stay"

rodgefour, McDonough Georgia 19/07/2017

Very nice hotel, staff was nice and helpful. We enjoyed our short 1 night stay. We will be staying at Best Western again, the breakfast is always hot and fresh. The fitness center at this location was very user friendly

"SEVEN YEARS IN A ROW!!!!!!!!!!"

Albert L, Staten Island, New York 17/07/2017

Once again, we have stayed and used this hotel as our HQ for our annual Miami Pool Party. This year we had a total of 18 rooms registered to our party. Some of our guests booked on wed and departed on monday. You figure that someone in a group this large would have one complaint. Well, you figured wrong !!!! NOT ONE COMPLAINT !!! That speaks volume of the hotel, location and most important the STAFF !!!! KUDOS must go out to the entire staff but most of all to YEZENIA and MIGUEL of the Group Sales Dept. Thank you so very much for your help and professionalism !!! GM- Cathy O. has always been gracious and competent !! The hotel is clean, quiet, safe, and it includes breakfast. This hotel is also very close to restaurants, theaters, various stores and a Chuckee Cheese, all within a short walk from the hotel. You will not be disappointed. We are all ready planning on next years Shin Ding.!!!!!

"Business Trip"

cbrza29, Killeen, Texas 14/07/2017

Spent the work week of 26 June 17 there to attend training. In spite of being there for training, I enjoyed our stay. Our room was good and tidy. Tiny ants greeted me at the sink every morning, but really didn't bother me enough to ask for another room. Forgot to tell the staff about it, though, for the next customers. I enjoyed joking with the cool and professional evening front desk staff about the cookies in the lobby. They would smile when I came around cuz they knew I was gonna bug them. All in fun. I liked the location. Close to almost everything and then some. Movie theater, small mall, book store, Best Buy, five restaurants all on this side of the street. BTW crossing Kendall Ave to get to Chili's. Oh brother. Don't walk---RUN!! No BS. Hotel had a shuttle driver to take you anywhere in a 6 mile radius. LA Fitness passes. Golden. I'll be back for that alone. That, and the warm cookies.

"Very Good"

Gil S, Miami, Florida 11/07/2017

location is the best close to everything you can walk to most area, and safe area. We went to the movie, and was a block away was fun, some restaurant was OK in the area, but a Dinner that is the front of the hotel is no good at all, stay away other restaurant was very good.

"Clean, Calm, & Inviting"

Lin H, Hattiesburg, Mississippi, United States 10/07/2017

This hotel is relatively new so we decided to give it a try since it is literally 3 minutes from the family home. Reservations were standard stuff, but. We ended up coming in a day early, and these folks were incredibly accommodating, even upgrading us when the room we reserved was in use that night. Breakfast was good, with lots of choices. Not fancy but plentiful & tasty. Free WiFi was sometimes weak but worked. Beds were VERY comfortable! We had a room on the. airport side, but never heard any planes landing or taking off. We will definitely use this hotel for future visits!

"Highly Impressed "

User 09/07/2017

Usually the Best Western is the last place I'd willingly want to stay. Even though we booked it last minute I was pleasantly surprised at how clean everything was. From the lobby to our room. The staff was extremely nice and accommodating. Our first room smelled like marijuana (it's a non smoking hotel) and when I complained the guy up front was apologetic and offered us a room on any floor we chose. Housekeeping kept our rooms cleaned every day while we were out without complaining and anything we needed extra was provided without making us feel like a burden. Breakfast every morning was decent and it's right by many shops and restaurants, also a place called The Palms, a shopping center. I love the fact that Best Western has stepped its game up. I definitely won't hesitate to stay here again.

"Home Away from Home"

User 27/06/2017

The hotel was extremely clean, room quite spacious and staff very friendly and accommodating. Breakfast was quite good and unlimited supply of coffee throughout the day. Pool was large and jacuzzi clean.

"Clean, and Quiet"

Z9334SNmichellem, Bronx, United States 23/06/2017

I stayed in this hotel for 3 nights. It was very clean. Walking distance from different places to eat and shop. UBER and Lyft are available to take you wherever you need to go. I'm from NYC so when I used Lyft in Florida I was so surprised by their pricing. I thought their rates were affordable but again it could be because I'm from NYC and the rates is way more expensive. I liked the pool. The staff was helpful and friendly. It was quiet. Breakfast was pretty decent; had variety.

"Very Nice Hotel"

User 21/06/2017

Nice clean rooms. Very safe and great location. Nice breakfast buffet. Free self parking. Near shopping malls and restaurants. This was my second stay. I highly recommend this hotel. Will definitely stay again.


marisolm864, Miami, United States 05/06/2017

While staying at Best Western they provided us with a reasonable price and wonderful service while we checked in and out. Also, we were very content with all of the things that they provided for us to use while we stayed made it even more enjoyable not only for me but for my family as well.

"Great Location"

Suzy C, Central Florida, Florida 29/05/2017

This is my second stay at this location. Rooms are standard nothing fancy, the location is great since so much is within walking distance (restaurants, shopping, movie theater), the staff is very helpful and always make new suggestion for good Latin food restaurants. Our first stay was in a king room this last one was a double room, the rooms have refrigerators and coffee makers, the bathroom are large compare to some other hotel. Booking for the third time.

"Leisure/Group Golf outing"

931williej, Pembroke Pines, Fl, United States 24/05/2017

The hotel location was convenient. The hotel staff professional. I enjoyed my stay. The hotel was conveniently located to all of my adventures. All shopping locations were convenient and the golf course was easy to get to,


mariomB9368MW, Kendall, Florida 15/05/2017

I have stayed at the best western in Kendall Florida several times now and each time I have been completely satisfied with the service and the friendship that I have developed with the staff. I look forward to staying at the hotel every time I come down for the weekend for work and I recommend this particular hotel for anyone

"Excellent service, clean, employees are courteous."

692asterm, Miami, Florida 11/05/2017

I live a quarter of a mile from Best Western and lived in the community for more than 40 years. We needed a place to stay while our house was being tented for termites. I was amazed how the hotel was conveniently located-shopping malls, movie theater, restaurants and highways.

"Great Hotel in Miami"

R1680BDpaulp, Burnsville, United States 11/05/2017

This is a great place to stay in the Miami area. The service and staff have been great every time I have stayed here. They have a nice breakfast, but there is also a nice convenient juice shop in front of the hotel to get juice, coffee, and great food from. With a hot tub that is a great ending to the long day. I also love the fact that they let you work out at the LA Fitness free when you stay here. A great value in a great location.

"Nice hotel, good location and price"

visit0r2719, Florida 08/05/2017

Hotel is nice and clean. Stayed here multiple times on different occasions. Parking can be tricky, but have always found one. Rooms are clean and amenities are good. Location is great with tons of restaurants, mall, and highway nearby.

"Family leisure"

User 03/05/2017

Excellent location. Everything is closeby. Different type of restaurants not far away. Also pharmacy. Bestbuy, Michaels, bookstore closeby. You even have Kendall Village closeby for different types of shopping.

"Some nice things.."

BobbyDD, Pittsburgh 26/04/2017

Stayed last night in room 403. Room wasn't bad. Bed and pillow wasn't as comfy as I would of liked, but maybe I picked the wrong bed as there were two in the room. Room was clean. Had an extra blanket in the room and plenty of towels. Couldn't find anywhere to plug things in on the bed stand. The window ac unit was not noisy, so that was nice. Had Wolfgang Puck coffee in the room that was nice. Had a good breakfast buffet, better than a Holiday Inn Express buffet. It had better selections of yogurt, pastries, fresh blueberries, mixed berries, raisin bread, things like that. Big, open area for breakfast with tv's all around. Walked around the hotel area for some exercise, don't know about any exercise room. The hotel had a pool and hot tub area that didn't look bad at first. But not real secluded as an ally ran next to it with car traffic. And when I went down in the morning to use it, there was a dead frog in the pool. Not the hotels fault. When I notified a worker, he was quick to remove the frog and then multiple workers were seen cleaning the pool after that. Hotel was part of a Kendall Plaza with stores and shops nearby. Caught the hotel shuttle to Miami Executive Airport in the morning. I had a room with two double beds overlooking the pool. The place seemed quite over all. I believe they have Suites too. Not a bad stay.

"Last minute traveler"

854ellism, Bronx, New York 24/04/2017

It was a very nice hotel, in town on. Business trip and had a room available at the last minute of the new get and also help me with a discount, room was clean and up to date, bathroom was great and spaces

"Kendall Drive Best Western"

T5424RGluisp, Naples, Florida 12/04/2017

Hard to find parking at night. Small Best Western parking lot. Many of the spaces belong to other businesses. Hard mattress. Everything else very good. Tons of shopping around, close enough to walk, within feet of the entrance. Large multiple Regal theaters literally next door.

"The Best of Best Western"

Dennis S, Tavares, Florida 11/04/2017

Most assuredly one of the best Best Western Plus motels. It is located in West Kendall away from the beach & tourist areas. The service and amenities are superior, and the breakfast is among the finest. We highly recommend it.

"Hidden gem"

Dolfanlp13, Miami Beach, Florida 10/04/2017

A great clean hotel with professional staff. Great complimentary breakfast. Very central location in sw Miami. Close to Many choices for food and entertainment . I believe they have a full laundry although I did not use. Will use again.


197irmap, Farmington, United States 10/04/2017

very nice hotel. a little over priced. breakfast staff good. breakfast very good. room clean and nice. wake up call on time. the cost of the room was to much. i know we were n Miami, but it was just to much. this was a not a planned hotel stay. our reservations were cancel at the other hotel. so we had no choice but to stay here.

"Wonderful stay at best western"

The_one_sent_for, Baltimore, Maryland 09/04/2017

I check into hotels all over the country; I stay at the Best Western in Kendall Village Miami about half a dozen times a year. Everything about this place is superb. I have found that Lianet and Daniria go way out of their way to be especially helpful.

"The Heart of Kendall"

Jon S, Marietta, United States 27/11/2016

Great staff and clean hotel! The entire hotel was clean and constantly maintained. All of the staff were friendly and busy. Great value for business or family. Rooms were quiet even though the hotel is centrally located to business and residential areas.

"Attentive to details, the PLUS makes a big difference"

CindyC3696, Stuart, FL 24/11/2016

Our 5th floor "mini suite" was quite nice. The king bed was very comfortable, and the mini living room, flat screen TV and desk area were nice. The bath area was large, and all the amenities were good. Breakfast was a pleasant surprise with different food on Saturday and Sunday mornings. The hot tub and pool were clean and warm. The only slight complaint is that the water pressure was not that great. I would select a lower floor next time. Would definitely go back. This location is just great for race weekends in Homestead, about a 20 minute ride in and away from the chaos of a NASCAR weekend there. Enjoy!

"NASCAR weekend"

General1010, Alberta, Canada 23/11/2016

Very clean hotel , and staff are friendly and breakfast is fantastic .the pool area is well maintained. Beds are comfortable.i stay here every November for NASCAR weekend and will continue to stay here I highly recommend to stay here

"Mac Cycle Triathlon Event"

User 17/11/2016

Best thing about this hotel, is its location to the Miami Man/Mack Cycle Triathlon Event. Personally, I rather travel a bit further than stay at this location! For example, hotel staff was often in the way -- working and moving cleaning carts, during the "peak" time of the day. Room was outdated - in need of updates. I had to unplug a lamp, in order to use "two" outlets.

"Excellent customer service"

heatherj895, San Jose California 15/11/2016

The hotel staff was amazing and so helpfull! I had a family at Kendal regional in ICU and the staff was very caring and helpful. The shuttle driver (Mario) was fantastic getting me to and from the hospital for 9 days! The front desk staff was so kind, especially Lianette. Thank you for making this rough time easier.

"Good Hotel"

CaymanGirl5484, Grand Cayman 14/11/2016

We like the location of this hotel. We also like the hotel itself. It is comfortable and quiet. The breakfast has lots of good choices and the coffee is always fresh. There are a number of restaurants close by and it is very close to the Florida turnpike. We will stay there again.

"Great Place to stay"

R6076DHthomasc, Whittier, United States 11/11/2016

I stood at Best Western Plus for business and I was very happy all around with this hotel. I will be staying here again. rooms are always clean and early morning breakfast was great as well. Internet was great too, I have been to some hotels where there internet is no good, and I was unable to check any of my emails which really got to me.

"Great Place"

B7421KIpaulr, Guelph 30/10/2016

Very well located, great staff. Very clean, good breakfast, nice atmosphere. You get a membership at LA Fitness when you stay there. There is a nice pool that is quite private, and you are close to everything. I was able to access Scuba in the keys as well as Miami from this location with a short drive.

"Good Except Noisy AC"

Kayte4321, Orlando, FL 24/10/2016

Spent a few nights here for a conference that was held here. Property was exceptionally clean including the breakfast area and downstairs bathroom. The breakfast was a decent selection and well stocked. My main issue was that the the wall AC unit in the room was the loudest I've ever experienced to the point of waking me up when it turned on. At one point on the first night I turned it off to see if that would help but could still loudly hear the neighboring AC's running so it didn't really make a difference. Also, the bed was lumpy and not particularly comfortable. But if your primary concern us cleanliness, this is your place!

"Good airprt"

Vickers55, Cambridge, United Kingdom 23/10/2016

Short drive from airport, although complicated by road closures. Parking complicated as some near zoned to shopping mall. Comfortable good sized room. Nice breakfast. Pleasant pool. Well maintained. Coffee 24/7.

"Great place to stay"

Beth M, Florida, United States 17/10/2016

Great hotel and staff. Location is wonderful and many stores and restaurants within walking distance. Terrific breakfast. Staff was nice and helpful. The rooms were comfortable and spacious. We will go again.

"Excellent Choice"

Cookinrobin, Chicago 17/10/2016

Everything was perfect. Super clean. and well maintained. Great staff that was friendly and professional. Location was close to turnpike, shopping. Easy in and out. Beds great. Wish pillows were larger. Wonderful breakfast and coffee. Will make this my hotel of choice when returning to this area.

"Family Vacation"

Maria M, Boston, Massachusetts 28/09/2016

Stayed here to be close to family - It was definitely a good choice and worth the money. The breakfast was good - location is right off the turnpike and near shops and restaurants. Quiet at night. Plenty of space in the room. We had a king bed with a big bathroom. Very clean.

"Unhelpful staff"

User 24/09/2016

There were two times during my stay when we need the help of the staff. In both instances, the staff failed miserably to help and acted as if our requests were an annoyance. One instance was when my daughter arrived at the hotel on her wedding night in her wedding dress without the key which her husband had but was not present at the time. The security person, in a hostile manner, refused to help her enter her room. In the other instance, when I realized I had left something in the room after checkout, the staff was very unhelpful, one person even lying that it was "illegal" for housekeeping to enter a room for a second time and another person telling me that he was the only staff member on duty at the hotel so he could not check.

"Great Start of trip to Key West"

dalichandler, Chandler, AZ 20/09/2016

Check-in was a little slow due to a large group check-in and customer complaint. However, the desk agents kept their cool, resolved the problems and were calm during our check-in. They get kudos. Check-in and check-out was uneventuful. The rooms were clean and neat. The breakfast room was large enought for everyone and breakfast options were good.

"Beautiful, clean hotel"

P E, United States 20/09/2016

I stayed at this Hotel in September 2016 for a workshop, (Business related). Ironically, we discussed professional development and customer service. This hotel was very clean, beautiful, close to some dining locations and strip malls. The lobby is clean and the rooms are very clean, have cool AC and comfortable beds. The room staff kept everything in tip top shape with clean towels, clean bathroom and bed made everyday. Each morning breakfast options were great and the team and coffee selection was fabulous No problems with in-room Wi-Fi and the business center as well. I did have some issues with the rudeness of the check in staff, Andrew, as he really was annoyed with the existence of everyone that bother him. At first I thought he was having a bad day but he continued his rude behavior the entire stay and unfortunately for me, he was there every day of it. The morning check-out man, Louis, he was annoyed that not everyone brought both keys to them with check out and there was an issue with calling for a cab, not his fault, but his inappropriate comments about that situation and one of our friends was completely unacceptable. Overall, the Hotel is worth the money and a great place to stay, just avoid the rude men that work at the front desk. BTW all other front desk people were great and easy to work with.

"Very Pleasant Stay"

Connor K, Bradenton, United States 17/09/2016

I found the hotel very clean, the staff was very pleasant, smiling and helpful. I needed dinner and they pointed me across the street to a diner. The breakfast had lots of options from waffles, danishes, bagels and french toast to eggs and bacon.

"Only stayed one night but would book it again."

sokrmom, Illinois 15/09/2016

We were on our way to the keys for a wedding and stayed only one night here to visit with some family first. The location is great, there are lots of shops and restaurants in the area. The hotel was clean and the bed was comfortable.

"Way Better than Expected"

Beginningsteps, Southern Fl 13/09/2016

I'm a Marriott girl, and yet, this hotel way exceeded my expectations. Samantha, at the front desk, was amazing and made our stay perfect from her initial greeting. She was super helpful and eager to please. The room was super... we were up-graded to a mini-suite, so we had plenty of room. We did see the regular rooms, and they would have been perfect, too. The rooms were super clean (and I'm very particular), and the bed was comfortable. The air conditioner was a bit loud, but it was nothing to make a big deal about. The breakfast was typical of breakfasts, and everyone was quite helpful. The location is perfect, with a zillion restaurants in the area, many of which were in walking distance. I would stay at this hotel again with no was a delightful stay!!

"The "Best" in Best Western... 'Nuff Said!"

Dr K L, Mississippi 12/09/2016

I spent a week at this hotel on business and enjoyed every minute I was able to lie down in the bed, or partake of a full-spread breakfast, unlimited beverages, even raisin oatmeal cookies in the evenings as a snack! LA Fitness, a movie theater, Barnes & Nobles, and an entire shopping center are very nearby - all within walking distance. What is that they say about 'location'? Well, the hotel developers picked perhaps the "best" spot in town. I'm definitely booking this one again on my next trip to Miami or any of the surrounding areas.

"Best hotel in he area"

Estela F, kendall, United States 12/09/2016

Love the hotel. Rooms were very clean, The bed and pillows were super comfortable.The breakfast was really good with a good selection of items. Excellent service from the breakfast staff, The checking was already almost completed from the reservation information, so the process was very quick and so was the check out. Friendly staff all around, An on top of everything else it was a very good price.

"one of the worst hotel experiences ever"

Ryan S, Kendall, United States 09/09/2016

not good only staying here because my new employer booked it would never stay here for personal reasons. The AC unit was broke the staff at check in was rude and the hold process for the whole stay was insanely terrible. One of the worst hotel experiences ever.

"Business travel"

Tauniyia W, Tyler, TX, United States 05/09/2016

Nice room, quite clean. Helpful staff, good breakfast. Staff always willing to assist. Hotel van availability O.K.; small radius, but lots available in that area. Laundry service efficient, but need a little more communication.


Marlene R, CLAXTON BAY, Trinidad and Tobago 26/08/2016

Why change what is good for you ! Share with others instead so they too may enjoy the hospitality, cleanliness, comfort, breakfact, caring and courteous nature of all the staff in every area of contact.


Patricia E R, MIAMI, United States 21/08/2016

This hotel is a great place to stay for families or business. I enjoyed the full breakast and unlimited coffee and tea. they also have cookies the afternoon and fruits are available. The amenities were great and the decor was very nice. The staff was very friendly and helpful. The hotel is close to the Florida Turnpike, shopping and entertainment. This hotel is a great value and I definitely recommend this property.

"Great Hotel"

Origenes B, Miami, United States 09/08/2016

Best service. This is not my first time staying in this hotel. The reason why I am writing is because every time I go there I feel like at home. The staff are always friendly and ready to help. The Hotel in general is excellent.

"Convenient spot for Everglades"

Ian J, Bakewell, England, United Kingdom 08/08/2016

Spent two nights here visiting the Everglades. Well situated for roads to Flamingo or Everglades City.In quiet location just off the main road, but in walking distance of a diner.Hotel offered B&B , and were impressed with partially hot breakfast.Comfortable. fairly standard rooms.I stupidly left some clothes behind, and the staff were great in locating them and holding them for me to collect on return to Miami.

"Great Service and Hotel"

Mary C, St Joseph, Trinidad and Tobago 02/08/2016

We stayed at BEST WESTERN at the end of July 2016. The service provided throughout our stay was exceptional. Very friendly Front Desk staff who were willing to assist in any way possible. The location was ideal for our visit, very close to all the shopping you need to do and also for eating. The breakfast was good but could have had a little more variety.

"close to Miami beach without the dollars"

Woltmannfamily, Malinta OH 30/07/2016

we needed a place to stay one night close to Miami beach before we headed home after a cruise. Best Western Kendall fit the bill, the price was reasonable, it was close to places to eat and about 20 minutes from Miami. The rooms were clean, comforable and had a mini fridge. They had a nice breakfast in the morning, so glad to see canadian bacon! A big plus for me when I don't do carbs and am allergic to eggs.

"Good place"

Cathy S, Ft. Myers, United States 22/07/2016

Staff was friendly and helpful. Beds were good. Easy in & out - right off freeway. Excellent value for the price. Restaurants in walking distance. Shopping in walking distance. This is our second time at this motel and we will use again for business in Miami.

"Functional Stay and Free Breakfast"

Carlos M, Tampa 20/07/2016

Standard room, rather plain but the bed was comfortable and the AC worked nicely. Parking for the motel is awful as it is minimal in the front and on the side. Breakfast was ok. The eggs were cold and I have never seen bacon that thin or tasteless. At least you can make a waffle. The picture on the TV was grainy. Would not stay here again.

"Hidden gem in a very dense suburban area"

NYNS-16, Clifton Park, New York 18/07/2016

As others have stated, we found the hotel clean, comfortable and the staff helpful as well as friendly. For our purposes it provided a good breakfast with some different options two days in a row. For other meals it was close to another shopping center that had several options. We look forward to returning to this hotel because of its safe & central location for us, amenities, staff,and price especially if are a AAA member.

"Staying here while our AC was being repaired"

Robin112300, Miami, Florida 16/07/2016

We needed a place to stay for a few nights while our AC is being repaired and we were pleasantly surprised at the location, cleanliness and wonderful staff. They have been so accommodating and friendly. Would highly recommend for business travelers or a quick stay in miami. Restaurants, shops and movies across the street. A great complimentary breakfast and even a pass to LA fitness. Comfortable beds, good water pressure. Thank you Best Western!

"Great place to come"

C6350LDcarolr, Lethbridge 16/07/2016

Enjoyed the hotel, Staff very friendly and accommodating. The pool was great and the rooms were very comfortable. Check-out went smoothly and we would recommend others enjoy this hotel. We really enjoyed the breakfast.

"Great little hotel!"

Betty B, Kendall, FL, United States 14/07/2016

Discovered this while searching online. Was very pleasantly surprised upon arrival. Hotel is in a safe area, staff is extremely nice and helpful, couldn't beat the price, proximity to business training I was attending was great. Will definitely recommend!


Heather A, Georgetown, Cayman Islands 13/07/2016

Hotel met the bare minimum of quality. Bed was comfortable but the pillows were well worn. Staff were very helpful at the front desk. Location of the Hotel was not ideal for shopping, restaurants or nightlife


craftybrandy, Georgia 12/07/2016

This hotel was recommended by the South Miami Hospital and it was near shopping centers and the main highway to the airport. It was a safe and very clean and well lit area that had everything from restaurants to a movie theater

"Great 4 nite stay"

BirdZ2250, Summerfield, Florida 26/06/2016

We were pleasently surprised with our stay at Best Western at Kendall and 124th Ave. Very nice large rooms, and clean. Front desk people were so pleasant. The breakfast in the morning was delicious, from eggs, bacon, waffles, cereal and everything in between. The blueberry muffins are to die for.

"Great Hotel and Location"

Harold K, Key West, United States 13/06/2016

This hotel is in a great location, close to shops, movie theater, and places to eat. It is also located in a quiet area off of Kendall Drive and the Fl Turnpike and has lots of things to do within walking distance.

"Comfortable stay, convenient location, and clean!"

Lisa T, Bradenton, United States 07/06/2016

The hotel was clean which is of extreme importance. They had a nice complimentary buffet, clean pool and Jacuzzi. The staff was very friendly and helpful. Wonderful diner across the street. Just an overall great stay.

"Great value for money!!!"

Ziyad M, San Fernando, Trinidad and Tobago 06/06/2016

Booking was simple. The complimentary breakfasts were great. The staff was most helpful and accommodating. The rooms were clean and facilities were most appropriate. Check-out was easy. Of all my hotel experiences, I would recommend this hotel to anyone who plan to be in the area. Value for money, this hotel ranks at the top of my list for business, personal or pleasure. To the front desk staff for both shifts from 29-May-2016 to 4-Jun-2016...great job guys!...I will miss you all.

"In Miami visiting family"

jarnols, Gainesville, Florida 03/06/2016

I would have rated this hotel excellent if it was not for the beds. They are very uncomfortable and you can tell they are needing to be replaced. But with that being said the hotel is very well maintained. Its clean and has updated bed covers and towels. The room overall was nice, even has a refrigerator. The breakfast is your typical hotel breakfast from pastries, cereal, eggs and potatoes to making your own waffles with very topping available. Pool area was clean and even has a hot tub. Overall this great you can tell the staff and management cares about this property. We would stay here again.

Cathy O, General Manager at BEST WESTERN PLUS Kendall Hotel & Suites, responded to this review
Thank you for your kind comments during your recent stay at our hotel. We have been updating our all guestrooms with a newer plush Serta mattresses. We do appreciate your business and look forward to your next stay in our comfy beds.

"2 night stay"

Reetha V, Fort Myers, Florida 17/05/2016

Went for a 3 day workshop and was so impressed with the hotel, location and staff! Clean, comfy rooms. Great, free continental breakfast - eggs, waffles, fresh fruit, coffee, tea and juice. Pool area was private and perfect for lounging. Outlet mall across the street and Bahama Breeze. Took the free shuttle to Dadeland mall. Went for a workshop, will go back just for a fun get away!

"Very Nice Hotel"

W7433JDrobertr, Max Meadows, Virginia 16/05/2016

Stayed here on our way in to Key west, Was clean and nice. Dark room. Very quite in the room. Staff was very nice as we got there about 11pm with out a reservation. Room was clean and internet was easy and fast.would recommend to others.

"Soccer weekend "

242julie, Nassau, New Providence Island 10/05/2016

Great safe , clean hotel for a large tween / teen group . The hotel was clean and comfortable . The staff was so friendly and helpful . The free breakfast was fantastic . Breakfast area very clean and well kept . Loved the 24/7 coffee , tea and my fav lemon water . Lots of shopping , movie theatre ( book tickets early ) restaurants just across the street . All in walking distance . I got the king suite and loved the extra room for a few $$$ more .

"Great Hotel.."

Tulyman23, Miami, Florida 08/05/2016

I enjoyed my one night stay at this BW Plus. Room was very comfortable and peaceful. Hotel team was very attentive and assisted with any questions or concerns. Near most shops and dinning in Kendall. I recommend it :)

"All round excellent Best Western "

User 05/05/2016

We had a great stay here. The hotel was clean, comfortable and staff cheery and helpful. It was also quiet. The location was good so long as you have a car. It's a good location to access the everglades, zoo, Marlins Park and various malls. There is also a Starbucks within walking distance.

"Wonderful place to stay"

lacarOrlando, orlando 05/05/2016

We stay at this hotel for 3 nights and it was a wonderful experience. The Hotel is very clean and have amenities all the time. The hot breakfast they offer is delicious and fresh. Also the employees are very friendly, happy and work in a nice environment which make the guests feel at home.

"Great location"

User 26/04/2016

Very nice hotel, clean and comfortable. Staff very friendly. The location was perfect for us, restaurants and shopping within walking distance. Plenty of parking and the area is SAFE. Breakfast was good, the area is big and clean.

"Great Hotel and Great Location"

User 25/04/2016

the hotel stay was excellent and the staff was great, no issues and/or problems, the pool area and the pool was kept very clean and organized, also the workout facility was great, also the location was excellent, great restaurants near by and plenty of shopping stores for the whole family to enjoy,

"Great location and ammenities... however the bed sucks"

Phillip A, Burlingame, United States 09/04/2016

Location and amenities of the Best Western PLUS Kendall Hotel & Suites was amazing. My only complaint about the hotel was the fact that the bedding was way below comfortable. The pillows were either excessively firm placing my neck into uncomfortable positions or had no support at all. This meant I was not able to sleep through the night. Additionally, the comforter on the bed had not been laundered properly. The stuffing in the comforter was bunched up along seams in the comforter and had locations with absolutely no stuffing. This hotel would be an excellent choice once they get their bedding issues resolved.

"Very Nice Hotel But Beds Need Improvement"

Lisa M, Orlando, United States 04/04/2016

The entire property inside and out was very nice. Hotel is in a good location, easy to access, plenty of parking and stuff around the area. The inside was very clean and well kept, the staff were all very nice. The breakfast was all fresh and well stocked, Internet was fast. The only complaint I have is that the bed I had was a very thin mattress top and you could feel the springs underneath. I spent 2 nights and I'm still sore today after sleeping in my own bed.

"very good hotel"

Richard T, montreal, Canada 30/03/2016

really good hotel stay there the last 4 years and it always perfect. room are comfortable, clean breakfeast is great fresh and a lot of choice and the personnal hotel is great . will go back next year for sure

"Mold issue!"

Susan O, jacksonville, United States 25/03/2016

I could not use the AC unit in my room, 418, due to the overwhelming mold odor coming from the unit when the fan was on. For anyone with mold allergies, this could be a health hazard. Avoid room 418 and check your room AC unit prior to accepting a room. Otherwise a very clean, pleasant hotel.

Cathy O, General Manager at BEST WESTERN PLUS Kendall Hotel & Suites, responded to this review
Thank you for bringing this matter to our attention. We will definitely assess this matter immediately. Kindest Regards

"Multiple stays "

User 20/03/2016

I stay here every year for NASCAR weekend, the maintenance on this hotel is excellent!!the hotel is spotless and the staff are very professional and friendly. Great variety at the continental breakfast. Lots of restaurants in the area already booked for NASCAR 2017

"Wonderful service!"

User 18/03/2016

Best Western had a wonderful continental breakfast. There was an assortment of hot and cold choices. Oatmeal with fresh fruit toppings, eggs/bacon, toast, waffles, pastries and cereal. Everything was replaced and cleaned frequently. There was truly something for everyone! I also liked the location which was walking distance to shops and movie theater. There was even a farmers market on the weekend.

"Good breakfast, good stay"

Jennifer B, Brooklyn, New York 16/03/2016

The breakfast wasn't just an ordinary continental breakfast, there was actually a variety of many different breakfast items to choose from. The room was clean but the bed is horribly firm. After some time sleeping in the beds, you do eventually get used to the firmness but the first night was torture. The staff was friendly and helpful although there were a few members who seemed quite clueless about some of their rules and protocol. It was also located by many different restaurants and activities so we had something to do every night.

"Clean, easy, good deal"

Emily L, Madrid, Spain 06/03/2016

We were in town road tripping around Florida and the Everglades and stayed here for about $120. Clean and lovely hotel-I expected a less nice stay for the price I paid. Bed was comfortable and clean. The breakfast was fine. This is located nicely for visiting the Everglades!!

"Excellent quiet hotel, reasonable priced, location is not ideal"

renetn, Edmonds, WA 04/03/2016

Good things: - Good breakfast with good selection of food. A large seating area so you can actually find a table on the weekend. - The hotel is located off the main street, in a quiet location (no road noise) - Nice and helpful staff. Nice people staying there. - Nice large pool (I didn't use it). Other considerations: - The price is low because this hotel is in the suburbs, not near the beach action. - The hotel is in a mall area, and traffic is horrible, especially on the weekend. - Far from FLL and MIA. Note that in the morning, traffic between Kendall and MIA is real bad. The front desk girl recommends 1.5 hours to MIA in the morning. 40 minutes (without traffic) to FLL.

"Multiple stays"

User 27/02/2016

I mostly stay in this hotel when visiting the Miami area. I have been staying here since it first opened maybe 2 stags a year depending. Never had a prob with check in or out and the staff at the front desk is helpful. The upkeep has been good and the rooms are still very nice and comfy. Great down South location and many businesses are around and places to eat. Right across the road is a movie theater and book store as well as places to shop and eat. The full breakfast offers a lot of options from cereal to eggs, sausage and fresh waffles you can make yourself. They sometimes lay out cookies and fruit in the evening in the dinning area. Some reviews I have seen say it is noisy but in my room, I never hear the highway noises at all. Drawbacks, can be location because of lack of parking close to the hotel if you get in later at night. Parking lot not as accomdating around the building itself if you wish to park real close to any of the exterior doors. I think for such a high traffic area, the price could be a lil cheaper. On average, I pay 120+ and up a night. A lil steep to me but I guess the full breakfast makes up for it.

"Lost our reservation"

MLK661, Galway, New York 23/02/2016

When we arrived they informed us they had a record of our reservation through Best Western and our BW rewards program but through some glitch the hotel itself did not have our reservation, and therefore did not have a room for us! At least they realized their responsibility to us because of the reservation and did eventually give us a room, but instead of a 2 queen room for 3 people they gave us a King room which was not as accommodating or comfortable, as one of us was forced to sleep on a very uncomfortable fold out couch!!! Then we were short on pillows but when we called the desk they said that they were all out and did not have any extras! Aimee at the desk was nice and tried to be helpful, but I it took over an hour to finally get us a room we could move in to. I think they felt they were off the hook for making it up to us because they put us in a room that would have cost more, but it was NOT a room that suited our needs so we didn't care that it was a more expensive room for no extra charge. I feel we should have been given a partial refund for our trouble since it was their mistake or they should have provided us with accommodations that included an actual bed for each person. It was a nice hotel but it sure left a bad taste! How good is a guaranteed and confirmed reservation if there is no room there when you arrive?

"Why not stay here?"

Janelle B, Miami, United States 19/02/2016

This hotel is clean, friendly, quite and near shopping and doctors' offices. The price is affordable and parking and breakfast is included. The hotel is not suitable, in my opinion, for a stay without your own means of transportation. Probably taxi service is easily gotten but I don't know for sure since I drive my own car when I stay here. In other words, it is handy to malls, restaurants and hospital facilities but not within walking distance. It is located just off a busy 4 lane street but the hotel itself is secluded and quiet. I enjoy the Barnes and The breakfast is in a self-service style and is adequate though nothing to rave about.

"Great Motel, Great Service"

User 19/02/2016

Excellent accommodations, clean and comfortable and a great rate. The breakfast buffet offers many excellent choices. Rooms are well lit, clean, with amazingly soft sheets and lots of pillows. The pool and deck are clean and well maintained. I'll certainly stay here again.

"Great Stay!"

Annette S, Gainesville, United States 17/02/2016

The Best Western Kendall is an exceptional value. The location is Kendall is great with access to major roads and places including the Baptist Medical Centers. The staff is pleasant and willing to helpful. The full breakfast is fresh and well presented with more than adequate staff in attendance.

"Excellent Value and Excellent Customer Service"

Juan F, United States 16/02/2016

Front Desk and Housekeeping staff were excellent (caring and efficient), and the clean, aesthetically-pleasing decor (plus hot breakfast every day included) made this one of the best hotel experiences my family and I have ever had. Will definitely stay here again and recommend to everyone we know that's headed to Miami.

"personal comment"

User 16/02/2016

The hotel is located in a good location. Very accessible to any service stores , malls, main street and highways. The hotel itself is very clean, tidy in the interior as well as outside. Safety is main concern in our trip. No doubt, this hotel provides you security, safe place and peaceful moment while you are staying. Again awesome place place to stay!

"Pleasant Stay"

FLdancer, Winter Springs, Florida 16/02/2016

After searching a while online for an affordable yet 3 or 4 star hotel, we were fortunate to find this location. We were very pleased with our room and beds and pillows were extremely comfortable. Hallway noise could be heard occasionally and shutting of room doors, however that was the only complaint. A complete hot breakfast was served in a very attractive and large serving area and coffee and tea and fresh fruit were always available. Would have liked to stay longer than the two days we had booked for our getaway weekend.

"very friendly staff"

travellerx2, Bolton England 06/02/2016

We chose this hotel because of the location. It was ideally situated to get to the cruise terminal in Miami. We arrived early and we were allocated a room straight away. We were even offered breakfast on the day of our arrival.

"Very pleasant"

Kp W, Tampa, Florida 02/02/2016

First time at a Best Western and extremely satisfied. Check in prompt, efficient and friendly, room clean and spacious. Facilities nicely upgraded. Hotel has bar service but no room service. Bartender , Luis was extremely accomadateing and friendly. Will definitely stay here again as I am a frequent traveler for business

"Pleased With My Stay"

andrealena, Baltimore, Ohio 30/01/2016

We were not intending on staying here originally, but found it - and a 2-bed room was available - at the last minute after leaving an unsafe and unacceptable room in Florida City, and after a 1-night stay at a nearby hotel that was too expensive for our budget. So thank you Best Western! I thought the hotel and décor was fine, although the person I was travelling with thought everything seemed quite outdated. It was comfortable, safe, and convenient to lots of shopping, restaurants, and roadways. The hot tub seemed dirty, though, but we did enjoy it for a quick soak. In general, I was pleased with our stay but I do have two notes for people staying here in the future: 1)there is SO MUCH TRAFFIC in this area. It took us about 45 minutes to go 5 miles on the main road near this hotel. Be prepared. 2)There seems to be a lack of parking in this hotel lot. We had to park off to the side/back and it seemed quite far from the actual hotel front doors. Not a huge problem, but slightly annoying. The price was pretty fair, although I do prefer to spend a little less.... but this was near where we wanted to be, it was safe, and convenient, and less expensive than other hotels nearby.

"Convenient location"

Melissa G, United States 27/01/2016

The hotel was good and the breakfast was excellent. Rooms were clean and the beds were comfortable. Lighting in the parking lot was poor, which presents a security issue for single travelers. My card key deactivated twice, which was rather annoying. The air conditioning needs to be serviced or upgraded. Even in January, it is warm in Miami. The air was not sufficient. The location was excellent. Very close to the venue and lots of amenities within walking distance. I highly recommend the Moonlite Diner across the street. The Mahi-mahi fish tacos are superb and service was good.

"Bad attitude and customer service"

FernandoMexico8, Merida, Mexico 27/01/2016

Avoid this hotel if you can. Facilities are dated and border line clean. Service attitude is not adequate, excepto for very few exceptions. The facilities and rooms are dated. Basically zero healthy choices for breakfast.

Cathy O, General Manager at BEST WESTERN PLUS Kendall Hotel & Suites, responded to this review
I want you to know that the comments we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.


middypuss, lancs england 25/01/2016

Due to terrible weather we decided to travel direct to this hotel from Jupiter and thus arrived at 11.30 am. We expected to be too early to check in but were delighted that this was no problem.Room was clean,large and comfortable. Wi-fi was good. The hotel has plentiful parking and is well located near shops and restaurants.The choice for breakfast was probably the best I have ever had for free in this type of hotel.I would recommend this hotel.

"Dated and Tired Hotel with below average service"

Fernando L, Merida, Mexico 22/01/2016

The hotel is dated in its decor, amenities, and overall. Personnel is below average in terms of customer service, with only a few exceptions. Breakfast lacks healthy options. WE picked this hotel because its location for what we needed, but would not stay here again if I can avoid it.


Clifford B, Chaguanas, Trinidad and Tobago 18/01/2016

Wonderful to stay. Good internet and healthy choice of breakfast items. Ideally located around entertainment areas, food, banks etc. I would certainly recommend to business traveler. Always at this hotel.

"Nice hotel"

User 15/01/2016

We decided to drive up a day early because we were concerned about our early morning flight. Sight unseen and a phone call and this Hotel was just right! Very clean very nice staff, very clean pool and jacuzzi. The area of the hotel is terrific, walking distance to nice shops, great movie theatre and Barnes & Nobles, and a few restaurant choices. Would highly Recommend this hotel.

"Back Again"

Frank C, Estero 15/01/2016

Another pleasant stay at Best Western in Kendall, Florida. We will be back soon! The staff now treats us as family accommodating our needs and requests to make our stay smooth, fun and enjoyable! The breakfast is always good and well attended with families and groups traveling together. A bonus is a fun Diner across the street with wonderful deserts nd a B & N just down the street if you have some leisure time to read and relax.

"Great Service"

Joaquim M, Grand Cayman Islands, Cayman Islands 04/01/2016

Recommend anyone to come and stay. Reception is excellent especially if you meet Ms. Lynette @ reception desk who is very helpful. Room are clean and breakfast is excellent. Parking is no problem. Shopping , Dinning all around just a walk away. Cinemas next door if you want to catch a Movie. Recommend for everyone.

"Our third stay in three years and each stay was wonderful!"

halterp11, Phoenix, Arizona 27/12/2015

It is so great to be welcomed by friendly staff and know that everything is exceptionally clean and comfortable. The bed was heavenly and I love that they put clean duvet covers on for each new guest! It always feels like we are the first ones in the room. This visit they offered express chec-out which is new since we were here last. We are diamond Rewards members so they gave us an upgrade to a suite-which was a welcome surprise after a long drive. They are really close to so many shopping areas and restaurants that I can see why they are so busy. We come to Kendall to visit family so don't normally shop locally or take advantage of all that the hotel offers. One other thing I love about this hotel is the water pressure is great-much better than at home so I take a deliciously long hot shower! We will be back in June as we have a reunion to attend-we will see you again!!!

"Best Western Gets my vote for efficiency"

Bazell T, Cayman Islands 24/12/2015

Well appointed hotel for getting to hospital, for shopping, helpful staff and excellent breakfast. Very quiet, good service. Easy access to and from airport. would recomment to any of my friends having to go to Miami particularly for medical treatment.

"Great for Business"

Jackie S, Georgia 08/12/2015

This is my 3rd trip here for work and I am happy I found it. Clean, comfortable, friendly staff, great shopping and restaurants near by just across the street. Parking is close the building and well lit. Free breakfast and wifi are a plus.

"Weekend Trip"

Christina P, Port St. Lucie, United States 07/12/2015

Great service. Great room.Comfortable beds. Free breakfast. Friendly employees. Great location. Near restaurants and shopping. Right off highway. Not far from airport. Nor far from beach, Marlins Stadium or American Airlines Arena.

"Best Hotel for your Money"

eve c, New York City, New York 01/12/2015

Very Clean. Very Comfortable. Very Friendly Staff. Walking distance to all major shopping centers, which was very convenient for Black Friday. Free breakfast in the morning! What more could I ask for.

"Back Again"

Frank C, Estero 29/11/2015

When visiting family in Kendall, Florida we always select this hotel. The staff is friendly and helpful and it's a good value for the area. We plan on staying at this location once each of the months of December, January, March, April and May. I great location for our family visits to the Kendall and Miami area!

"Most comfortable hotel bed ever"

Maria H, Tampa, United States 24/11/2015

The hotel was great but the bed was even better. Perfect firmness, perfect linens. Just wonderful. Very convenient to Miami/Miami beach. there was a great diner accross the street that we went to twice.

"Best Western all the Way"

Yinny59, Clementon, New Jersey 19/11/2015

Had a great visit at this hotel with dear friends. Hotel is easy to get too and very centrally located. Will stay again. Was very crowded due to a convention, but staff was very accommodating and helpfl

"Smoke in the Room"

Henrique L, Lake Mary, United States 27/10/2015

The worse thing that can happen in a work trip is that after a 16 hour working day you have to check in 2 times in a hotel because the first room the hotel choose for you the previous guess smoke in the room and it smelled like an ashtray. So after logging up my luggage and computer to the room I had to make the trip back to the lobby to encounter a no so friendly staff that it seem it was my problem that the room stunk.

"Great Hotel"

Candice A, Nassau, Bahamas 19/10/2015

Definitely staying there again! I'm already looking forward to my next stay!! Very clean environment with helpful and friendly staff! What a wonderful experience!!!! I recommend this hotel & location to everyone I come in contact with.

"Clean and convenient..."

Patty P, Key West, Florida, United States 18/10/2015

Lovely pool. Friendly staff. Great internet and comfy beds!!! Lots of restaurants close by as well. Great option for Kendall. Lobby was quite nice and spacious with a very nice breakfast. Feels very Latino and not much English in the breakfast room...lovely folks regardless.

"Miami Carnival"

Derek J, Greensboro NC, United States 14/10/2015

Awesome location and amenities. We went for Miami Carnival and was close enough to drive to South beach, get some beach time, night life and of course, enjoy the Carnival. We would definitely stay at this location again - it's near a mall, an all night Diner and the Florida turnpike.

"Very Polite Staff"

Karima H, United States 14/10/2015

Affordable and extremely polite staff!!!! On arrival the staff were very polite. One staff member was amazing. He drove the shuttle to and from the Miami Carnival grounds and made sure that I didn't get lost when it was time to return beck the hotel. Very polite and extremely patient. Thank You Mario.

"More Than I Expected"

fltraveler612, Tampa, Florida 09/10/2015

When I travel I usually stay at a 4 or 5 star hotel because I like the convenience of room service and the high rating will usually guarantee that the room is comfortable and clean. There isn't much to choose from In Kendall and it was the only place I could find in the area at last minute that had a great review so I booked it. I wasn't disappointed at all. I booked a junior suite, and the room was super clean. Nothing fancy but not outdated either. Just normal white crisp linens and normal hotel furniture but it was nice. The bed was comfortable and they serve breakfast in the morning until 10am. Nothing fancy either but at least I got my hot coffee and croissant.

"Thank you Best Western."

107grace, New York City, New York 09/10/2015

Having stayed at your hotel made our visit to Miami more enjoyable because it is located near the highway towards Key West, and the route 4 or 41 to Naples. It was near the wedding, and family residences. The beach was not too far away.


User 05/10/2015

I booked a room 3 separate times at the Best Western Plus Kendall Hotel at 8560 SW 124TH AVENUE, Miami, FL 33183. A family member has been in the ICU at the area hospital. My husband and I have been traveling from Kissimmee, FL to Miami in order to help monitor their care. The dates of my visits are: 9/6, 9/12, and 9/26. Each visit I have had a problem with the shower draining. No one likes to take a shower standing ankle deep in water. On my first visit, it was late in the evening when I realized the problem with the shower drain. After spending the day in ICU, I was beyond tired. I decided to not to ask for another room and mention the problem to the front desk in the morning. On the second visit, I learned at check-in that the hotel offers a hospital visitor discount. Unfortunately, I was told by the front desk agent that they could not give me that rate because I booked my reservation online. I accepted this excuse and said I would call directly for my reservation next time. This same visit, the room I was given also had a non-draining shower. Once again, I explained the situation to the front desk agent the next morning. They agreed to discount my stay by 20%. Since the front desk agent was helpful on my second visit, I decided to try another stay at your hotel. This third visit, I checked the shower drain before getting settled into the room. Right away I knew I had to ask for an alternate room. The new room I was given had the same problem with the drain. I was not willing to drag my bags back down to the front desk, only to be given another unsatisfactory room.

"Excellent Hotel!"

User 27/09/2015

Stayed here while visting my family in Kendall. Great hotel and excellent staff. The room was extremely clean. It's located near shopping malls and restaurants. Very safe neighborhood. I would definitely stay here again.

"Great Stay!"

Yezenia E, miami, United States 22/09/2015

Great Location, right across from a movie theatre and five restaurants to choose from! Great Staff and very hepful! Hidden Gem in the kendall area. Would definitely stay at this hotel again if needed to.

"Fantastic best western"

rexde500, London, United Kingdom 21/09/2015

This is one of the top Best Western hotels I've ever visited. The rooms are large and clean. The hotel staff was nice during check-in and baked fresh cookies for guests! As we walked in the hotel they made us aware of them while they were still warm, yum! The hotel is also a good driving distance from the airport and is right next to a fantastic diner which does $3 shakes that taste amazing!

"A real gem"

tennisfan11, Oviedo, Florida 28/08/2015

I stayed here for 4 night on a business trip and I felt like I was at home. The staff (every single one) is so friendly and helpful! Breakfast was expansive and delicious every morning - and selections were different every day so you didn't get bored with it. Hot omelettes and savory home fries, waffle station, fresh fruit, hot oatmeal, and a variety of coffees and teas all day. The rooms were very clean and the bed was so comfy! Close by within walking distance are numerous restaurants- both quick and full serve- like Bahama Breeze, Macaroni Grill, and On the Border, and a diner. There's also a Barnes & Noble and a Chuck E Cheese next door. I will be staying here again and again....

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