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Best Western Hotel Gateway to the Keys, Florida City

411 S Krome Avenue, 33034-4913, Florida City, United States - See on a map
Best Western Gateway to the Keys - Welcome to the Best Western Gateway to the Keys! The Best Western Gateway to the Keys is ideally located in the center of Florida City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Gateway to the Keys! At the Best Western Gateway to the Keys, guests stay in comfortable and spacious accommodations close to the Everglades so that the vacation starts off right. Florida City hotels have the best location in the state where guests can enjoy shopping at Prime Outlet Shops and top dining spots in the city. Friendly, helpful staff is on hand for recommendations and is committed to making your stay the best it can be. Shopping is a sport here, from Cutler Bay Shopping Mall to Falls Shopping Mall. An entire trip can be planned around this indulgence, spending one day at the Dolphin Malls and the next at Dadeland Mall. However, if you want even more excitement, consider adding a trip to the Miami Motorsports Complex into the mix. Hotels in Florida City make it easy to sample a bit of everything, whether you’re a bona fide bargain hunter or prefer a more laid back vacation. The brand name of our Florida City hotel is what catches the eyes of many guests, but it’s our commitment to making guests feel at home that really shines. A trip to the Everglades National Park is a must, whether it’s hiking, photography or outdoor recreation that’s on the agenda. The Biscayne National Park is also nearby, and nothing compares to the beauty of John Pennekamp Stone Park. From the great outdoors to the great indoors (complete with endless shopping, wining and dining), there’s truly something for everyone near this Florida City hotel. Come discover what the Keys have in store for the next great getaway. Reserve a relaxing stay at the Best Western Gateway to the Keys right now and get the best rates! Enjoy your stay. A credit card with CHIP is required at check in.

Best Western

Hotel Gateway to the Keys




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 2235 guest reviews
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Sleep Quality

"Excellent Stay!"

Twc3011, North Miami Beach, Florida 05/05/2022

Excellent Stay and very nice hotel. Check in was great and the front desk staff was very professional. We stayed on top floor facing the pool nice view. The room was very clean and plenty of parking. Really enjoyed our 1 night stay before going into the keys. Excellent Stay!

"The Real Gateway!"

502tobiasm, Villanova, Pennsylvania 03/05/2022

This location is fantastic for visiting The Keys, Everglades and Biscayne Bay. It is affordable for the area and has a wonderful hot breakfast, it is seconds from the highway but still quiet and peaceful.

"Best Western"

User 25/04/2022

Quick check in and the team members were very friendly. We were given a map where it clearly stated where our room was and it had information regarding the amenities provided at the hotel. Which I found very helpful.

"On our way to the Florida keys"

BILL-GRACIE, Ocala, Florida 24/04/2022

Good location to visit Florida keys from. Full breakfast. Nice pool area. Better than paying the high prices out in the keys, you are enjoying the drive anyways. Texas Roadhouse and Krispy Kreme are just down the street.

"Best hotel ever"

CarenN422, Enumclaw, Washington 23/04/2022

This is the cleanest, best kept up hotel I've literally ever stayed at. The staff are friendly and helpful. The pool is pristine and sparkles. The room smelled clean and was physically spotless. There is a great tropical vibe and even the full breakfast was great. Hot food, clean dining area and great service when we needed anything. I have already recommended this hotel to my family and friends. I will stay at this hotel every time I visit Florida. It's a great location too, with food places and stores close by. We truly loved our experience here. I don't leave reviews ever but have to for this hotel so other people can experience it too. It's just wonderful.


User 20/04/2022

The clerk rang my 6 night stay through my credit card 2 times effectively putting a hold on all my available funds. When I told them what they did and that it left me without a way to buy food for myself and my daughter, get gas for my car, or pay for any vacation activities all they could say was sorry. Can you imagine being stuck in a hotel, woth a child, with the prospect of not being able to buy food? Worse hotel experience I have ever had.

"Base Camp for Everglade NP"

735debasishm, Minneapolis, United States 02/04/2022

We stayed here for four nights for our family trip to Everglades National Park. The very friendly staff and convenient location. We also appreciated the quick and hot breakfast in the morning. The hotel is also very family friendly. I would definitely recommend this hotel for anyone not looking for luxury.

"Great experience!"

Lyndsay J, Cleveland, Ohio, United States 31/03/2022

We checked in around 10pm. Night staff was super nice and pleasant. Breakfast was great. Room and absolutely no issues. We stayed at 3 hotels on this trip and this ranked #1. Thank you very much. We would book here again.

Jamie Hansen, Owner at Best Western Gateway To The Keys, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Good Hotel .."

ranga20221, Chicago, Illinois 29/03/2022

Good Hotel , Good Location . Rooms were nice & clean. Breakfast is slightly above standard fare & fresh & gets refilled when empty , so 4 starts . Location is ideal for Keys West & Everglades .Lots of restaurants around . Overall excellent experience .


lemartin8, Carver, Massachusetts 27/03/2022

We have always stayed here on our way to Key West and been very happy. We booked it for 4 nights this time. Desk clerks not very warm and friendly but that can be overlooked dealing with tired travelers all the time! Discovered our tv was not working when we got to our room about 6pm. Called the desk and was told maintenance had left but would call manager. Got a return call that it was a Comcast issue and they couldn't do anything…sorry. Went down to desk to see if our room could be changed….No. All booked. Again girl said's a comcast issue. Well…it's their issue with comcast…we paid them for the amenity. No discount for what we paid them for the four nights. Won't be back.

"Clean and comfortable"

User 20/03/2022

Nice new Best Western. The beds were comfortable and the food was pretty good. Be sure to go down for breakfast before the rush. The rooms are nice and spacious, although the shower kept dripping after we used it.

"Stay at Quality Inn across the street...."

User 13/03/2022

We stayed here on our way back from the Florida Keys for one night, the room was good as it had everything we like to have (fridge, microwave, coffee maker). Check in staff were indifferent, shared no information for breakfast times, towel location for the pool or anything else for that matter. I used the washing machine and dryer which were $3 each, higher than any other hotel we've stayed at. We used the pool which was nice. We stayed at the Quality Inn across the street on our way into town and their staff were most helpful and happy to invite guests in.

"breakfast great"

James J, Key Largo, Florida 10/03/2022

breakfast was great, well stocked. room floor was dirty, had to wipe it down with guest towels. fart fan was making noise intermittently. when checking out, staff was pressure washing the walkways, making them very slippery and dangerous.

"Not Good"

Rick K, St. Petersburg Florida 09/03/2022

Contacted this place three times over course of a month with a simple request re room location because we had a small travel trailer and with due consideration of the other guests, requested a room in the area where parking was best for all. On day of arrival, called a fourth time to let them know we were going to be a late arrival (blow out on trailer) to please hold room. Upon arrival, no one knew anything about any of my efforts. We got a room furthest away from our requested location. room was apparently last one left. Barren room, void of any comfortable furniture. Manager stated reason was we were an "early arrival". This said it all, she had no idea what she as talking about - we got there late. Check-in and check out were both chaotic and time consuming with not the most pleasant clerks. Breakfast was mediocre. Simple - customer service is not a priority. Expect a cattle call type of experience. Room was clean. Recommendation - make a educated choice in this area. This wasn't a pleasant experience.

"Ideal location"

M6669HYpatriciaa, Closter, New Jersey 04/03/2022

Great location for both the Everglades and the upper keys. Very clean hotel with good amenities, microwave and refrigerator in the rooms, coffee available all day. Varied breakfast. Staff is very friendly and welcoming.

"Fair to Partly Cloudy!"

57Travelgirl, Tawas City, Michigan 04/03/2022

The hotel is well lit up. Pool was freezing, nice lawn chairs. They offer a full breakfast for people that can eat it. I couldn't eat anything except the banana's, If you are gluten allergies bring your own. Same for dairy. Everything is instant/processed not the way to start your day. The rooms had plenty of towels, no pool towels in room. You have to asked at front desk. We had our own. They rooms also have a refrig and microwave that came in handy for me to make my own food. Keep everything in frig. They do have cockroaches. I didn't see any live bugs until the third morning and they were climbing all over the mirror and wall of bathroom. The room was clean but I cleaned again. I am severely allergic to dogs and the front desk could not assure me it was free of animals. This hotel advertising no pets, but service animals are seen frequently, The hotel is very conveniently located for our trip to the keys, and Everglades. Pollo Tropical, McDonalds, and Subway, liquor store you can walk too. Walmart, Texas steakhouse are about 3 blocks away/less than a mile.

"Good place to stay"

Paulagus, Bonita Springs, Florida 01/03/2022

Upon arrival you can tell the management takes pride of the premises. Quiet rooms. We felt very safe. Very well groomed. Love the quaintness with the yellow and teal exterior. Will stay there again. 1 note: if going to the keys, use Old Card rd to avoid US 1 to Largo Key.

"Convenient to all locations"

User 28/02/2022

This hotel was perfectly located to our destination to the keys. All accommodations were satisfactory and allowed for a comfortable experience. There were many options for food right outside of the hotel which offered various delicacy selections. I would highly recommend this location when traveling to southern Florida.

"Great Customer Service"

Hail2V, West Palm Beach, Florida 23/02/2022

I travel to the Florida Keys several times a year and stay at this hotel the night before I head to Key West. The hotel is always clean and the staff is courteous. Recently I had to change reservations several times and had the pleasure of working with Isabella. She is courteous and conducts herself in the highest of professional manner. Isabella is a true asset to this hotel and the Best Western corporation. I look forward to my next trip. Thank you, Isabella.

"Check in was a nightmare. They had two clerks working and neither one had any clue."

vlbrown56, Seaton, Illinois 16/02/2022

It took us over 35 minutes to check in. I dont understand why they would put two people who don't know what they are doing working together. The room was clean but the tub did not drain correctly do you stood in thigh high water to take a shower. The breakfast was not good with not much to eat and they made you go to your room to eat it.

"Well done! Clean and cared for."

ErikaTimm, Bloomington, Indiana 10/02/2022

This is an older property, mostly noticeable by the exterior hallways and 2 story configuration, but it is well maintained/renovated and amply staffed. Staff seemed to be bustling around cleaning and straightening throughout the day and evening. The rooms and building wrap around a nice patio and pool deck, giving it an old time resort vibe. A pleasant place to stay.

"Run down rooms"

User 09/02/2022

Like previous comment, this hotel looks like an old motel 6 and the room confirms it. Charged 242.54 for one night. Breakfast was a total joke. You can fix your own plate but must eat somewhere else. They claim its the covid rules, however other BW hotels in florida does not do this. They are NOT user friendly or senior citizen friendly. If possible, I advise you to find another motel and avoid this one. Also, I'am a diamond best western member, so i/ve been to a lot of their properties.


User 07/02/2022

We stayed last minute on a trip to the keys. Hotel staff were all friendly. Rooms were clean and comfortable. There was a security guard riding around which was comforting. Breakfast was hot and edible. Definitely would stay there again

"Good until it wasn't"

Mike M, Joplin, Missouri 03/02/2022

Stay was ok, nothing to write home about. Staff is nice. Had an issue with the batteries in the door lock at 3 am. Young lady working overnight tried to resolve issue but obviously had never been trained to handle this-a failure of management. She was kind enough to put me in another room, and offer an adjustment on current room. I asked her to please not call when it was fixed as I had had a 22 hour workday and needed sleep. Lo and behold, 3 hours later the maintenance guy called to tell me it was fixed and I could go back to my room. When checking out, they informed me they couldn't adjust room bill. Management need to step up their training.

"Starting point for Biscayne and Everglades National Parks, and Florida Keys"

User 01/02/2022

Pleasant hotel with very nice pool area. Rooms dated, but clean and comfortable. The Heater didn't work, but you would rarely need a heater in Florida. WE were moved to another room with a pool view which was a reasonable solution. A reduction iin room price was made which was apprecited. A decent value for the price. Good breakfast. Good location for exploring the National Parks and the Keys.

"Nice hotel. Nice staff."

Vicki B, Creston, Canada 31/01/2022

No complaints about the hotel or staff except a tacky guy wearing a “Lets go Brandon” tshirt. Political views have no place in the hospitality industry. This Best Western is a perfect starting point to visit the Keys.

"Skip this Best Western"

User 29/01/2022

Kevin at front desk is helpful. The woman assisting him is not. I asked to change rooms and was denied because I used “a third party booking”search engine-Travelocity. This is Best Westerns chance to keep my business and they have no connection to my happiness because I didn't use their site. Their site was more expensive, so I didn't use them this time. I tried because I am a member. I am stuck three nights in the worst bed. I suspect all of their beds are old and hard, but I wanted to try. Very unaccommodating employees delighted to tell you what they can't do. During COVID there isn't supposed to be a maid to enter my room. The first day the bed was made. Avoid this location. Marriott is nearby and Marathon, Key Largo, and Key West are worth the extra money. This hotel provides two desk chairs to sit in without the customary nice chair or sofa. The bed has no padding with a cheap feel. No sleep for two more nights. Maybe we can leave early. I will try that next!!

"Basic Average Stay"

NikNatPark, Salt Lake City, Utah 22/01/2022

Good Location for going to the Keys, Biscayne NP and Everglades NP. The room was dated and in need of some repairs in the bathroom. Beds and pillows were comfortable and sink near mini fridge was convenient. The woman working the breakfast was very friendly. Overall stay was nothing fancy. Just average.

"No tv, chirping fire alarm, overflowing toilet!"

c0nniep63, East Greenwich, Rhode Island 20/01/2022

The room itself was nice enough and I am NOT a complainer. I've been all around the world and also camp! We checked in and wanted to watch the NFL playoff games. There was a chirping smoke detector that we eventually had to disconnect ourselves. Our tv had a completely broken up signal/pixels were scrambled and tv kept skipping all evening. We asked to be moved but asked that the room given have a decent, watchable tv. Basic request for a hotel "Gateway to the KEys" !! The room we were given had a scrambled tv and skipped constantly. We were given a room next to the ice machine and the upper stairway. (NICE GOING) When we checked out the next morning we were told "you can go to Flanagan's down the street to watch the game" - UMMMM the game was on LAST NIGHT. We were offered a 10% discount and told that WE had to call Expedia to receive it. Best Westerns (not the best) are all privately owned. We put a call in to the OWNER with no response.

"Not a good location for visiting Miami or the Keys"

Nina2399, Karlsruhe, Germany 16/01/2022

Liked - We traveled with a baby and got a big room with two beds, commode, dining table, TV, full height mirror, microwave, refrigerator & teapot. Good A/C. Because of corona there should be no room service, but we had one what is really important at this time. You can eat your breakfast outside in the pool area, which is also great. The breakfast itself was a bit richer than usually expected in such hotels, because of the waffles and cereal served. Free parking on site. You have some fast food restaurants around, so you can get some food if needed. Disliked · Before we checked in we received two messages that our credit card wasn't accepted, so we provided a second one which also wasn't accepted. We got a message that the reservation cannot be confirmed. We had some stress because of that. As we checked in it turned out to be a problem with hotel's card reader, our cards were everywhere accepted just hours before. Didn't like the typical American shower. The disposable plates on the breakfast were too brittle. Actually this is not a good place to stop if you visit Miami nor the Keys, too far away and it is annoying to drive these ways. The price was also too high, well like overall in Miami on new year's eve. No safe!

"Reasonable & comfortable gateway to the Keys"

newlisbon, Pemberton, New Jersey 13/01/2022

Pleasantly surprised at the range of breakfast items, lobby coffee, and housekeeping, when other properties are using the "COVID excuse" to reduce services without reducing prices. Not a particularly scenic location, but only 18 miles north of Key Largo and as much as 50% lower prices and better property condition than other chains in the Keys.

"It's OK"

User 06/01/2022

Stayed one night as a gateway to the Keys. First of all, the picture on the website is miss leading, no hot tub but picture shows (see booking site pic). Secondly, the the bathroom ceiling in our room is in a bad condition, see pic attached. I seemed feeling water dropping from the ceiling. Two lights not on, one of them is in bathroom. What we felt good about is the staff worked so hard in this location, especially the lady who worked on Jan. 2nd in breakfast room. This One lady, taking care of all sorts of needs with a positive attitude while many customers having breakfast simultaneously.....

"Great stay with a few setbacks"

Roving47816716587, Homestead, Florida 20/12/2021

Our rooms and most of the staff were great! The maintenance man (Ervin) was great! He helped with any and every thing we needed. He truly is an asset to this establishment. The same can be said for the housekeeper (Carlena), she was so sweet and generous. Unfortunately, there were some staff that made us feel uneasy. The first day of our stay (12/15), I came out of my room and was walking by the pool area, for some fresh air but instead was hit with a very odd scent and noticed a young man walking from behind a storage box. I'm 95% sure he was smoking marijuana. Later, I realized he was actually an employee of the hotel. This was upsetting because I did not feel comfortable bringing my children outside when there was a possibility they may smell drugs. I also, did not appreciate the attitude of the woman that controlled the breakfast area. She seemed to have an angry look on her face throughout the entire day and she made me feel like I was bothering her when I asked for extra utensils or plates. Also, the difference in the breakfast food between she and the other breakfast employee was immense.

"Excellent value"

196DAVIDC196, Farmington, Mo 12/12/2021

We had a wonderful stay here. Staff was friendly and efficient. Amenities were nice. The central location was great for the activities we had planned. Excellent value for the price. Everything was very clean.

"Nice but a little disappointed."

rayjays2021, West Fargo, North Dakota 05/12/2021

Property was nice, clean, and it was a great location for us being we were going to do a day trip to the Keys and visit the Everglades. The location made it easy to do. The on-sight breakfast bar was great but did find it to not be fully stocked on the mornings we ate there. The hot tub was also out of commission which is why we had chosen to pay a little more for this property over others in the area.

"Ideal location for Keys/Everglades, comfortable rooms - but unfortunately we encountered sleepless nights."

User 04/12/2021

Stayed there from 23rd to 29th Nov 21 Hotel is in a great location for Keys & Everglades, rooms comfortable, take out breakfast sufficient, staff friendly and ample parking. Unfortunately, most nights 5/6 we had disturbed sleep! From someone having a heated conversation on speaker phone @ 1 am outside walking along balcony. Another time a maroon truck (Texas licence plates) with about 4 or 5 chaps in the car park at around 6pm playing very, very loud music, drinking & singing, they buggered off at about 8pm only to return at 1.30 am to around 2.30 to 3am continuing to make as much bloody racket as they could !!!!!!!! Another night, sounded like someone was “disrespected” and she “didn't care if she woke up the god damn neighbourhood” this continued from 11pm to well past 1.30… Seems a little like a half way house at times with no thought for others staying there. I believe this was probably out of control of the hotel ? A disappointing stay - more to do with guests than the staff who all work hard.


User 02/12/2021

This was a perfect spot for me to spend a day, or two before my cruise out of Miami. Even though it's about 25 miles from the cruise pier, it's an awesome place to stay. It's my 2nd time here and I will stay here every time I cruise out of Miami. It's just off the highway, it's quiet, it's clean, it's comfortable and the staff are fantastic. The rooms are really nice and spacious and the pool area is in the center of the hotel and very spacious, as well. There's a full breakfast area and coffee is 24 hrs a day! As a bonus, there are MANY choices for food right within walking distance - literally a few minutes at best and plenty of shopping choices, too! I won't stay anywhere else. Hard to beat - especially for the price!!!

Annabel DL, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for taking the time to rate your stay. We are so glad to see it was worth a perfect score. We will continue to work hard at exceeding your expectations and hope you will consider us the next time you are in town.

"Old motel 6"

jackie l, Sidney, Nebraska 02/12/2021

Horrible choice! Appears to be an old motel 6 . Horrible neighborhood. Sketchy people hanging abound the parking lot all hours of the night. Poor room decor. Uncomfortable bed and pillows. Foul odor in the room. Low lit parking lot. Paper thin walls make for very noises night being right in back of major businesses and gas station. Not what I expect to see from a Best Western hotel. Breakfast was cold and left out in foam containers to take ONLY no seating at all allowed. Old fruit and bad coffee. Do not waste money

Annabel DL, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"2nd strike you're out!"

Justtwobeachbums, Naples, Florida 29/11/2021

Our first stay at this property in October was less that ideal due to room not being cleaned well & a couple routine Diamond Member perks the front desk mishandled. The General Manager, Annabel Deleon reached out to us with a nice email, apologizing for our experience, explaining that COVID was the reason for the Diamond Member issues and promising to use this as training opportunity for the staff - All good things. Feeling better about returning I booked a 2nd stay, adding in the remarks that we would be traveling with our daughter and 1 year old granddaughter, I requested an early check in if possible & to please make sure we received a nice, comfortable, very clean room. I also reached out to Annabel with our confirmation # and the same information as in the remarks. Day of I called the hotel & asked for Annabel, the gentleman who answered said she would be in soon, but they had a room set aside for us. However the occupants had not checked out yet, & it would also need to be cleaned. I replied we would check back in with him in a bit. Meanwhile we grabbed a meal & visited the local park so our toddler could run around to work off her energy from being in a car seat for 2 hours I called back & a young woman answered this time, she stated Annabel would not be in at all, also that the only poolside ground floor room available hadn't checked out yet, I could wait an hour and try back, or they could put us in a 2nd floor room. I told her rather than wait we would travel down to Key West so we could spend as much of the day there with our family as possible, & just check in later instead. Asking where the room was she said in the main building down from the breakfast area so very convenient. When we arrived later (around 9:30pm) the gentleman at the desk said our room was in a different building, when I inquired if this was the same room that had been set aside and special cleaned for us he said he believed it was, & could not explain why the other staff member told me it was in the main building At the room we slid the bed over to set a porta crib up & found thick dust/dried sticky substance under the edge, the bath exhaust fan was fury, there was greasy black stuff around tub drain (no bath for toddler), a banana sticker on the vanity edge & the fridge was off & sink vanity light burned out. The tile above the water in pool has a greasy scum & the bottom was dirty - Same as OCT stay!

Annabel DL, General Manager at Best Western Gateway To The Keys, responded to this review
On behalf of our entire team, I would like to apologize for once again not meeting your expectations. We were thankful for a second try and attempted to use the feedback you gave us last time about the housekeeping to make some improvements but clearly, we still have some work to do seeing that you still had some issues. We appreciate the details so that we can pinpoint where we fell short and improve on that. Have a safe trip.

"Great stop off"

User 24/11/2021

Stopped at the hotel on a drive to the Keys. The hotel is situated just off the road, making it quieter than local completion. The hotel itself is clean, with the rooms a decent size with basic enemies. Would fully recommend- great value.

"Great place"

User 15/11/2021

Great place. Good beds. Clean. Great breakfast. Great price. No sucker fees added to bill. Would stay again and did twice. What more do you want? I can say it all with less than 200 characters. I cut out the blah, blah, blah.

"Two couples retreat to Keys"

User 15/11/2021

Great location for starting your drive to the FL keys. Hotel was clean and it was a great stay. Breakfast was good, but to-go option was cold-- however this is due to COVID restrictions. Other breakfast foods (waffle, yogurt, coffee) were great. The pool was a little dirty and cold, but still fun to use! Wish the hot tub was in working order. Overall great stay and it set up our trip the keys really well.

"Not Your Average Hit or Miss Hotel"

bamach1fan, Streetsboro, Ohio 11/11/2021

Some of minor flaws: Bathroom door was not able to close correctly#223, occasional mildew on pool furniture, same boring hard boil eggs and cheap sausage on the grab and go breakfast, contractors parking in the handicap spaces. Pool was cold and hot tub was out of service for what appears to be for an extended period of time. THE PROS: Fair rates, decent variety of other breakfast items,fresh fruit,great coffee throughout most of the day, SECURITY at night,mostly polite friendly employees. Beds were comfortable. Flat screen tv on wall,mic,frig., were all added bonuses. In summary, everything exceeded my expectations with the exception of the slight grumpiness of the morning desk attendant or manager. I will let the grumpiness slide and would definitely recommend this hotel to value minded travelers who want to feel safe, sleep well, and wake up to a well above average pandemic era breakfast and great coffee.

Annabel DL, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you bamach1fan for taking the time to review your recent stay with us and for sharing your experience with other travelers. We appreciate all of your feedback.

"5 star service"

jessicafJ6755HD, Homestead, Florida 28/10/2021

I was having a rough time with my booking reservation and Isbella went above and beyond to assist me. She was very attentive and helped resolve my issue better than my own bank. I'll be back for sure!

Annabel DL, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you jessicafJ6755HD for sharing your experience with other travelers. It is great to see that we were able to assist you with your problem.

"Not bad"

User 24/10/2021

We had a last minute trip to key west and everything was booked. Florida city was the closet we could find. Pretty cheap fairly clean. Not much breakfast selection and I was told it ended at 10 but at 920 they were putting stuff away. Not a bad place.

"Unfriendly staff"

paladin11, San Jose, California 20/10/2021

Room clean, air-conditioned, easy parking. Pool too small to use for swimming. Lots of noisy kids till late. Standard, typical chain hotel. Breakfast tasteless, dead, starchy food stuff. Staff unnecessarily rude and unfriendly. Would not honor on-line rate. Ok for a night after a long drive. Clean, safe, adequate.


yourislandgal, Fort Myers Beach, Florida 19/10/2021

Not at all what I expected from a Best Western. Front desk was not welcoming or friendly. She was so unfriendly and ignored any questions I had. Due to Covid prepared food was boxed and cold. How do you heat up a hard boiled egg? Why not an omelette or scrambled eggs that can be warmed in microwave? No salt and pepper packets. No stirrers for coffee in room. Coffee creamer old. The place was scary for a woman staying alone. People talking in parking lot late at night. No security and no water bottles in vending machines. Sold out! Scary to go downstairs and to end of property for ice and vending machines.

"New Hideaway"

Love J, Omaha, Nebraska 18/10/2021

This place was great met all my needs with covid the space was a plus the pool was very nice and neat ground kept clean front desk available ac in the room was the best security made rounds regularly there were lots of families staying great area close to everything literally gate way to the keys

"Enjoyable Stay"

User 09/10/2021

My daughter and I were lucky to find this Travelodge, about halfway between Miami and the Keys for a decent price. We enjoyed our two night stay. Everything was clean when we arrived. Our room wasn't cleaned after the first night due to covid, and I understand. We aren't messy anyways. The grab and go breakfast was adequate. It had a muffin, granola bar , fruit, and bottle of water. We could take our own juice, coffee, hot chocolate, or instant oatmeal at the office. It was also nice that the parking spaces were numbered for each room, so we were able to park directly in front of our room. We didn't use the pool, but the people in it looked like they enjoyed it. Check in and check out was quick. If you're hungry, there are several restaurants that give a discount for staying at this Travelodge. I would definitely stay here again if in the area.

"Nice place to stop"

a90505, Torrance, California 28/09/2021

We were driving from the Keys to Miami and this is a nice place to stop. Off the fwy, clean and spacious. Rate was very good, grab and go breakfast better than most Jacuzzi was not working though, but I saw pool toys, Connect Four and Corn Hole

"Beautiful hotel"

User 25/09/2021

This is by far the most beautiful best western I've stayed at, the rooms are clean immaculate, and they are all remodeled. They have beautiful wood floors throughout the room which is a bonus cause it makes it more sanitary. The amenities and grounds are just beautiful and everything is so clean. I would definitely stay here again. Thanks beat western for making our stay such a Joy!

"Housekeeping Issues"

User 25/08/2021

Upon arrival the room was clean, however we found the roaches in the room and the staff had to come and spray. Also the housekeeping staff didn't bring clean linens or towels and we continually had to call the front desk to get clean towels. They never swept the room and they never cleaned the bathroom. I had to go to the store and buy cleaning products to clean it myself.

"Rooms were Excellent!"

User 23/08/2021

Was a pleasant surprise! Rooms were spacious, clean and had everything we needed. The only downfall for us was the pool area was closed! We were never told why, that would of been nice to know before we booked. This weekend was very hot and that pool would of been Great!! I understand due to Covid the dinning area was closed. The rooms were comfortable! Great job housekeeping!!

"Safe and friendly stay"

User 17/08/2021

I have stayed at this specific hotel twice in the last 2 years. Both times the front staff were great as was all support staff. Breakfast is modified but still have plenty to offer including to go boxes with bagels, hard boiled eggs, and sausage. They also had oatmeal, waffles, yogurt and cereal. Pool area is nice and clean. The rates always seem reasonable. Rooms are clean and I like that you can smell the bleach on the bedding. It's tropical so you will see some insects, lizards and birds, but nothing in the rooms! Great halfway between Ft. Lauderdale and the Keys. Try M.E.A.T in Islamadora. It's in a strip mall but the food is bomb. We go it to go and ate at a local park.

"good hotel with everything needed at its core"

TattooedPassport, Atlanta, Georgia 27/07/2021

good rooms, clean, no bed bugs, nice shower, nice heat, nice beds, overall clean solid, well staffed property. outdoor entry into room, initially looks choppy with the age of hotel, but its surprisingly well maintained.

"Basic Hotel with EXCELLENT staff"

Mreamsnyder, Westerville, Ohio 24/07/2021

This hotel was fairly basic, but very clean and quiet. We enjoyed the layout of the room and the fact that the floors were not carpet which felt much more hygenic considering we were always coming in wet from the pool or beach. The staff here is what really will make your stay enjoyable. Housekeeping did a fantastic job, my girls loved coming back in the room to see the beds made and their stuffed animals sweetly arranged. The staff working the pool and breakfast area were so helpful, one even helped make my girls a waffle when I had my hands full. They kept the pool and commen areas super clean, and every employee was generally pleasant to interact with.

"Best price hotel"

Kellyp0220, Farmersville, Texas 24/07/2021

The price for the hotel was perfect and affordable for the length of our stay. We would definitely stay here again. The rooms are very clean and the staff was great very friendly. Beds are hard but still sleepable.

"Convenient location for visiting Everglades AND Biscayne NP"

AJOY22, Elizabethtown, Pennsylvania 22/07/2021

My family has been to the Keys before and this time instead of the Keys we were looking to explore Everglades NP and Biscayne NP. This hotel was in the perfect location for just that. It was central to both of those parks but we also visited beaches and restaurants in Key Largo and it was only about 30 minutes away. Lastly, we did travel up to Miami one day and across to Marco Island as well to see some of their beaches. Ideal location to see many different

"Great Stay!"

User 19/07/2021

The whole experience was great. Room was clean and roomy, which was important since I currently have a broken foot and am using a scooter. Note that, while breakfast is still offered, it was grab and go at this location due to Covid.


captpepp, Watkinsville, Georgia 17/07/2021

It was great and the people were extremely nice. For the past 2 months we have stayed in 6 different hotels across the country and this one by far has exceed them all even the "4 star" hotel in Las Vegas.


littleleaguemom, Glendale AZ 02/07/2021

No issues. We stayed 1 night. Flew in late to Miami. Easy drive from Miami Airport. Easy drive to the Keys. Good price. Nothing fancy. Room was clean with nice tile floors. Easy check in and check out process.

"Very helpful staff"

MrSteveIMFL, Lewisburg, Pennsylvania 01/07/2021

Everytime I called this property to ask questions before our stay, the staff was very good answering my questions. Unfortunately, we had to cancel the trip. Our reservation was through Expedia and the hotel put in the request for the cancellation for us. It was approved by Expedia. The staff sent me an email with confirmation of the cancellation. Hopefully we will be able to reschedule our trip to Forida Sea Base next year and stay here. Thank you very much for all of your help. It is greatly appreciated,

"Hot Tub broken"

User 26/06/2021

Very reasonable rates. Booked primarily because it listed a spa ( hot tub ) and my wife has a bad back making travel uncomfortable. On arrival we were told it was broken and the clerk did not know when it would be fixed. Another clerk who had been lounging on two chairs looking at there phone, overheard our disappointment that we came for the spa and said " If all you came for was the spa you can cancel and we will give your money back." Not helpful at 7pm when we are ready to unwind. Rooms are noisy but clean enough. Service staff friendly and helpful.

"Dirty floor, chipped tile and loss of power"

raszy02, Largo, Florida 23/06/2021

Room looked clean we walked around without shoes and found our feet filthy afterwards. Old tub looked dirty and chipped tile in bathroom. Loss of power in room when using hair dryer and light in dressing room flickered. It had a small refrigerator which was nice.

"Run away"

terri72021, Danbury, Connecticut 13/06/2021

never stay at this hotel its horrific. Horrible stains on bed sheets and on the walls. The noise level from the joining room was horrific they kept trying to open the door. The snell in the room was moldy

"BW Florida city"

User 09/06/2021

Everything was as it should and the staff make it better. Nice clean pool. Most hotels are lazy and just close the pool. BW makes sure your on vacation when your on vacation. I will be staying more often. In usually stay at holiday inn. But that's over.

"Good Stay Going To And Returning From The Keys"

tjb30b, Leominster, Massachusetts 23/05/2021

The Best Western in Florida City is correct in labeling itself "Gateway To The Keys" as we spent two nights there before and after visiting the Keys. Our rooms were large, clean and well appointed with very comfortable beds. Grab and Go breakfast was great to get you started each morning. Had a laundry area which came in handy on our week long trip to Florida. Only minus was both rooms had some rust on the tubs which should be addressed. We'd stay again!

"Nice Rooms"

User 05/05/2021

The exterior of the building needs some scrubbing or a fresh coat of paint and the traffic is busy but the hotel rooms and pool area are clean, quiet and safe. A great stay for the cost with lots of attractions, restaurants, etc within a short drive. Would stay again if looking for an option just north of the Keys.

"Easy location to Everglades, Biscayne and the Keys"

Anne M, King William, Virginia 14/04/2021

Great location for visiting the 2 local National Parks. Be sure to visit Robert Is Here Fruit Stand, about a mile from the hotel, for great shakes, and unusual fruit. Room was clean, nothing fancy. Staff was pleasant and helpful.

"Surprisingly good for the price paid"

User 10/04/2021

We chose the hotel for its proximity to Miami and the Keys and Everglades. It was perfect. The hotel itself wasn't amazing but the staff was and we all had a good night's sleep in comfortable beds every night. The hotel was clean and maintained just not new.

"Only hotel worth staying more than one night!!!"

User 08/04/2021

Cleanest Hotel we stayed at in a 9 day trip from Michigan to the Florida Keys i chose this hotel after reading reveiws and a pre booked hotels reviews stated cockroaches so we called Best Western IM SO THANKFUL I DID!! I would stay there again

"Great hotel, at a great price, at a great location!"

Sightsee125275, San Diego, California 31/03/2021

We just stayed 6 nights at the Best Western. A great location central to the 3 main national parks, and to the Keys. The hotel and rooms were clean, comfortable, and even during busy spring break mornings, the breakfast area was kept well stocked. They have a nice pool area with jacuzzi, and both the front desk and housekeeping staff were very friendly and accommodating to any need we had the whole time. Definitely recommend this property if staying in Homestead/Florida City, for a night or for a long term stay.

"Best Western Homestead"

Denis C, Dublin, Ireland 25/03/2021

Good accommodation at a very reasonable price. Can be very noisy though and the housekeeping trollies seem to have hard wheels and when being wheeled along outside sound like an earthquake in the room.

"Great low cost option when coming or going to the keys!"

gsams12, Waynesburg, Ohio 13/02/2021

Comfortable beds and good rate. Pool and hot tub is a bonus. We stayed one night going down at a competitor hotel for the same price, that was horrible compared to this property. Beds at the BW are comfortable. The entire place was spotless. We enjoyed the pool and hot tub so much we booked a second night just to relax before the drive home. Hopefully the bagged breakfast will be replaced with traditional fair soon. Just a downside of traveling during covid. Typical restrictions in all chains we have been staying at. Having a microwave and fridge in the room is nice. We just grab breakfast sandwiches and keep them in the rooms. Overall...this BW was better than the one we stayed at in Key West at less than half the price.

"Never Again"

Barbara W, Dallas, Georgia 27/01/2021

When I checked in I was informed that they would not accept my credit card. I have used the same card for 15 yrs for hotels so I don't run my regular credit cards up. Totally disgusted by this! I am a diamond elite member and I have NEVER had any other Best Western refuse my card. Also, I asked for another bath towel since they only gave us 2. I use 2 and my husband uses 1. I went to the desk to get one and was told that she would bring me one. An hour later, I went back to the desk and she had forgotten. She called someone on the walkie about it, but they didn't answer. The girl had NO idea what to do. She offered me a hand towel, like that would work. She finally gave me a tiny pool towel. Totally inefficient!

"Family Friendly Staff"

495teer, Miami, Florida 20/01/2021

I've had the opportunity along with my family stay at this hotel for an extended period of time and the staff from Mr. Patel to the housekeepers have been amazing. In fact Mr. Patel has been and is compassionate and attends to the needs of ALL GUEST. I read one review which is far from the truth about Mr. Patel, staff and hotel this place has exceeded all of my expectations. I would recommend this place to anyone.

"Mr. Patel is a lying jerk"

User 14/01/2021

do not stay here, Mr. Patel is a lying jerk who does not deserve your business, there are lots of other places close by to stay, they are taking full advantage of reducing services due to Covid, while other coworkers in nearby places for same event said they had none

"For property I would give this place a 4. For the room I would give this place a 2."

User 06/01/2021

The pool looked wonderful and there was a security guard that patrolled the area. I felt safe here on the premises. The room, however, was dirty. There was powder or sand all over the floor and the bathroom floor had hair and dirt in the corners and the toilet was dirty on the bottom. There was also no carpet in the room which made the room feel cold and unwelcoming.

ANNABEL Deleon, Guest Services / Front Office at Best Western Gateway To The Keys, responded to this review
Dear Tourist628567: Thank you for staying with us and taking the time to let us know about your stay. We truly valule your feed back. We will address all your concerns with the housekeeping department to ensure this does not happen again. Please accept our apology for not meeting our normal standard of excellence. We hope you stay with us again and give the opportunity to make it right. Best Regards, Ari G Manager

"Comfortable, Convenient and Clean"

surfercharlie, Glendive, Montana 02/01/2021

This was the 2nd hotel we stayed in while in Florida City and by far the better of the two. We were assigned a 1st floor room by the pool, which was very convenient as it was also close to the parking lot. The hotel exterior is nice and the landscaping is attractive. The room was very clean and spacious. The bed was soooooo comfortable. The location, right off Highway 1 was very convenient. The breakfast - grab and go due to COVID, wasn't great, but they had POG juice! My favorite! Staff was friendly. The price was reasonable for this area. We would definitely stay here again.

"Confortable and clean"

792rosav, Key West, Florida 14/12/2020

Fast check in and check out, front desk people very kind. Very clean room, very good smell. All facilities available. The location it was perfect for me because is very close to the US1 and close of the gas station.

"Good location"

rachelv164, Dallas, Oregon 06/11/2020

We booked this hotel due to its great location in relation to the keys and the Everglades. It was very reasonably priced but had some issues. The pool wasn't very full and was quite dirty. The hot tub was hardly any warmer than the pool which wasn't heated. We still used both of them though. The to-go breakfast was just a muffin, bottle of water, and an orange. We have stayed at hotels on this trip that had much better to-go options. The room was... okay. It wasn't particularly clean. A couple stains on the sheets and some cosmetic issues in the bathroom. The air conditioner was on high all the time and the room was still pretty warm. I was hoping for something better from a Best Western. Still though, it met our needs and was a reasonable price with a good location.

"Clean and comfortable"

686JamesB, Bradenton, Florida, United States 15/10/2020

The room was clean and there was no carpeting in the room which made it smell fresh. Staff were very polite. Pool was spot-on for relaxing and the table and chairs set up around the pool area were comfortable.

"No extra pandemic cleaning!!"

User 13/10/2020

The lady that checked me in and out was not friendly at all either time. Didn't say hello or thank you. She also never gave me information about the wifi or breakfast on check-in. Room door knob was super dirty and so was the room. No extra cleaning during the pandemic, definitely not properly. I had to spray the whole floor and when I wiped it the towel was black!! And the hotel on the site says breakfast, well there isn't a breakfast..

"Bugs, gang members, and rude team."

User 15/08/2020

this filthy hotel is unsafe. The manager is a rude condescending woman who did not seem to care about the roaches in the room. Since I was already there I tried another room. It was unclear, loud, and had a funky smell. The people at the pool were throwing game signs, cursing, drinking, and smoking Marijuana. You will not get any rest at this filthy hotel. The pool is also filthy with hair and bandaids floating. I have neve experienced such rude behavior and filth

Annabel DL, General Manager at Best Western Gateway To The Keys, responded to this review
I am very sorry about your experience. We have had local kids sneak into the pool area creating some problems. We have changed our staffing times and have security coming in earlier then before to deal with any issues you had. I apologize for any issues you have had during your stay and thank you for letting us know.

"Dirty and Delapidated"

tonyw833, Lake Mary, Florida 25/07/2020

Checked in. The toilet had faceas on it and the room smells badly and the floors are not clean. We let it slide. We had hoped house keeping would come sort it out. Got back today, and well no house keeping. Apparently evey three days because health reasons. It wasn't too clean to start with. I did complain, but the lady in reception wasn't really too concerned that I was unhappy. I was reminded that I can call the manager in the morning ..... to which I replied .... nope she can call me. Sorry Best Western. Dropped the ball here.

"Great hotel"

User 11/07/2020

Thanks for a great stay, I am so lucky that that place really take care of their guests make sure by taking care of me. great location new pool, jacuzzi even the cleaning staff.made me want to come back. One year I even stayed over Christmas! GREAT JOB STAFF!

"7 night stay-- not bad; good for families"

BelleKreyol, Washington DC, District of Columbia 20/06/2020

Our family stayed here for 7 nights. It's your basic no frills room, with small fridge, microwave and coffee maker. The good-- the pool was a hit with our 3 year old. It's a little old, goes up to 6 ft, and felt warm most days (body temp warm). There's a small jacuzzi which was regularly used by guest. There are pool towels at the front deak. The okay-- no breakfast due to COVID-19. The room was only cleaned every 3 days and upon request. Overall, we would stay here again. It's a good deal and it's proximity to the highway and eateries makes it worth it.

"Cut down trip due to corona"

JAScholten, Middelbeers, The Netherlands 04/04/2020

We would have stayed here 2 nights on march 21 and 22, but unfortunately we had to leave after one night due to the corona pandemic. Unless we had to leave and had to return to the Netherlands we enjoyed our stay over here pretty much. The hotel is clean with a nice swimming pool in the garden. the room is spacious enough. The only negative point is the king bed is way to small. Due to the corona pandemic we didn't have they opportunity to enjoy there breakfast, but the breakfast area looks good so I expect this would have been great. The hotel arranged a take away breakfast (in a bag) for us, which was a good initiative, but we were not really fond of what we got. But it are hard times for everybody also for this hotel so we don't blame them for this. If you're in this area and you're searching for a good hotel for a affordable price we recommend this hotel to everyone

"Home Away from Home - Perfect for Wedding Hotel Block!"

User 27/03/2020

I chose BW Gateway to the Florida keys as my Wedding Hotel for my wedding block and it could not have been a better decision! The venue was 10 minutes away and the hotel is half way between Miami and the Keys.... Not only have the rooms been updated, and the beds, etc... but the hotel staff is so helpful and sweet. They seamlessly distributed personalized welcome bags to everyone's rooms the day of check-in. They let me host my welcome/rehearsal dinner by the pool (50+ people) and even roped off an area for me and my guests, and helped with the set up and break down of the tables. When I left on my honeymoon they stored our luggage until we returned a few weeks later.... Comfortable beds, clean rooms, good shower water pressure, caring and friendly staff, what more could you ask for? It was perfect. Thank you to Annabel, Samantha and all the hotel staff for making my stay and the stays of my guests so memorable. We will be back.

"Nice hotel horrible staff"

Ameliapost, Rockford, Michigan 24/03/2020

Horrible front customer service during the Corona Virus. We had no place to go since we had flown down to look at purchasing a sailboat and they were rude and no food. We thought they should gave at least something except water. The hotel is great just rude staff during our time in need.

Annabel D, Manager at Best Western Gateway To The Keys, responded to this review
We are serving To Go Bags of food from 6am to 10 am. You came down after that time expecting to be given breakfast. While other hotels have shut down during this crisis, We have remained open to provide displaced guests and first responders a place to stay with limited services.

"Just ok"

Jerry L, Michigan 21/03/2020

We had a large 2 queen room that was clean but somewhat dated. The TV was very small and there were gaps all around the door that let in light. Thin skimpy towels. It was basically quiet after dark. Nice pool area. Typical breakfast, nothing special. OK for one night.

"Perfect location and price"

Rose A, Vancouver, Canada 20/03/2020

We came from the a day at the Florida keys and needed a room outside the keys because of the cost but a reasonable distance from Fort Lauderdale airport. This place was perfect! This is also a perfect spot to stay if visiting the Everglades. Close to Alligator farm. 30 minutes from Key largo. 1 hour to airport. Clean comfortable rooms for four. Has a small kitchenette with microwave, coffee maker , sink and fridge. Free breakfast. Large outside pool area and hot tub.

"Room overpriced and dirty."

Joseph T, Salt Lake City, Utah 18/03/2020

Front desk reception indifferent. The person I delt with was efficient buy seemed to have had a long day dealing with guests. Room was dirty. The reason we stayed here was because it was the closest hotel to the Keys. Unfortunately, it is very old and well used. The best part was the breakfast, which was pretty good and varied. Also itl had the best price in the area. However, believe it was overpriced for what you receive. Suggest you choose another motel in the area if you can.

"National Park Journey"

SecretShopper12, Saint Charles, Missouri 13/03/2020

Staff was very professional and friendly. They were always attentive to our needs. The breakfast was very good with a wide selection. The rooms, lobby, pool area, halls and dining area were all clean and were well attended by the staff. A great location for visiting the parks and the Keys. Four of us stayed one night before driving to Key West and we will all be staying two nights on the way back to visit the Everglades. We were all pleased with our rooms.

"Plastic America"

MischMaster, Munich, Germany 13/03/2020

The hotel was ok for it's category. The location is quite for a stop from the Keys to the Everglades. The breakfast was better than we expected. But unfortunately I have to reduce the rating by 3 stars, because of all that plastic at the breakfast. Plastic plates, cups for coffee and juice. Even the cereal bowl was out of plastic. The knives and forks were wood, but that diesn't makes it better. It's trash in the end. Unimaginable in Europe! Is it cheaper? Is it more comfortable to throw all that trash away instead of washing pocelain plates and metal knife and reuse them for ages? I dont't think so. Please, make America great (again?) and change that behavior. You kill the planet, America!

Annabel D, Manager at Best Western Gateway To The Keys, responded to this review
All materials we use are either made from recycled materials or recyclable. We also offer bamboo plates and wooden utensils. We provide plastic materials as well and let our guests the freedom to choose. This is a limited service hotel and you chose this category in order to save money and get the most value possible. Most hotels in Europe do not provide a free breakfast. The FREE breakfast we serve is not mandatory. If you would like to do your part in saving the planet, you could have gone and bought breakfast at a restaurant. Less consumption goes a far way in saving our planet. Keep in mind, flights, driving, eating out all add to the carbon footprint and we should do our own part to reduce it. Thank you for your feedback. We will continue to strive to reduce our waste while providing excellent value for our guests.

"Good stay"

User 11/03/2020

Great stay on the way back from Key West to Airport Breakfast is inclusive however the stay 2 days get one free did not work. Apparently they send an email in 2 to 4 weeks. So then I will be back in the UK. :-(

"Fabulous Hotel For The Price!"

richardcK5953TY, Key West, United States 05/03/2020

The cleanliness of the room and outdoors was phenominal! All the staff was super friendly. The breakfast was outstanding. The room was very spacious. The linens were extremely white and clean. The hot water WAS hot! The pool and surrounding area was really beautiful. The mattress and pillows were very, very comfortable. The a/c worked perfectly. I do want to make a special note that the maid service was above and beyond what I expected. They were extremely friendly and personable. The supervisor made a special effort to stop and ask how the service has been. The maids all made me feel like a member of their family. I will definitely stay here on my next trip.

"Good Location"

daviddmrb, Herts, United Kingdom 03/03/2020

A well situated hotel South of Miami excellent for several days stay located for easy travel to the Everglades and exploring the Keys.The usual facilities were very good and buffet breakfast well stocked and replenished quickly.

"Great Hotel & location"

User 29/02/2020

We needed a stop before heading to Marathon Key & were glad we found this hotel! The room was very clean, staff friendly, the pool area is great & so is the breakfast! We got in town a little early & had time to explore the Everglades, & Key Biscayne. Also make sure you drive up to Alabama Jack's for a good meal on the water. I definately recommend this hotel when exploring Southern Florida.

"Best Value in South Florida"

John Noel B, Oil City, Pennsylvania 28/02/2020

We discovered this hotel five years ago and have stayed for at least one night every year since using it as a base to explore the Everglades and/or head off to the Keys. It is somewhat remarkable how comparatively inexpensive this facility is given all it has to offer. As always the facility is clean, secure, has a great pool and pool patio, and fantastic breakfast and much more.

"Great place to see Everglades"

7536180, Florida City, Florida 27/02/2020

Great place, great value for a place use as home base when exploring the Everglades and Biscayne. Good size roo,m Quiet, clean, decent breakfast (scrambled eggs, sausages, cereal yogurt). Easy access, well located

"Best western"

User 26/02/2020

Cafeteria attendant smells like alcohol & was talking on the phone the whole time. Also the sausages were not cooked correctly and eggs don't taste right, front desk crew had cute girls and good service.

"Great location, Clean"

Joe C, Cary, North Carolina 25/02/2020

We stayed first floor, end room. Entrance to room is from the parking lot. We heard a Harley Davidson fire up and crackle with sound in the parking lot a few times before nodding off. Breakfast in the morning was usual fare, but efficient and clean. Smallish, but nice pool in center courtyard with lots of outdoor seating and tables. Location convenient for our trips to Robert is Here Fruit stand, Florida Everglades and gateway for our trip to Florida Keys.

"Warm reception"

NaniamoBar, Vancouver, Canada 25/02/2020

We were warmly greeted by Margintina and Alma. They not only made us feel at home but were extremely helpful with room availability and near by facilities for my handi capped friend. The hotel was comfortable and inviting, we ended up staying a second night.


16dwightb, Miles City 20/02/2020

They really need to do some updates to the beds and pillows. Updates overall. Staff was good, location good. Breakfast was fair, not worth writing about. Pool area was nice, clean. It just needs to get some updating done.

"Great laid back hotel in a good location."

User 18/02/2020

Fantastic location very close to the Keys and other amenities. Very laid back, relaxing hotel with a great pool and hot tub. Rooms have a fridge, microwave, and a little bar area that was great for entertaining. Staff was very friendly and helpful.

"Always It is nice to be in Florida City very polite staff "

hanswalterb2019, Florida City, Florida 17/02/2020

More than 20 times i have been there and It Is my Home Away from home It is the Money worth to Stay there .golf at Redland golf course is also affordable.the everglades and key West are Easy to Reach .

"Great hotel. Easy access to keys and Everglades."

User 16/02/2020

Great hotel easy access to keys and Everglades. The hotel looks newly remodeled And our room was clean and spacious. Pool was gorgeous. I would recommend as a good hotel to use when traveling the area to see the local sites.

"Economical and a great pool area"

smilgaki, London, United Kingdom 16/02/2020

A convenient location to get to the Everglades, this hotel is an economical and value-for-money option. It also appears to be very popular with Europeans (the highest concentration we came across on our trip so far). Understandably so, despite being a fairly basic place, the hotel has a great pool area with pool, deck chairs and hot tub all nicely arranged. Our room was also spacious and comfortable. There was a fridge, iron and coffee maker. The bathroom had seen better days but there was plenty of room to put ones toiletries. The bed was pretty comfortable. The room was very clean. Reception staff were friendly and helpful (bar one lady who was a bit frosty at check-in). Breakfast was the normal American chain hotel offering. The breakfast area got a bit overcrowded. They had cookies on offer in the afternoon, which was a nice touch, and you could help yourself to hot drinks throughout the day. This place has a guest laundry, which is always really handy when you are travelling for more than a week. Around the hotel you'll only really find fast food / chain restaurants but Homestead is only a few minutes drive away, and whilst not a particularly interesting town, Homestead does have some great eating options. Overall, great value for money.

"Old fashioned motel, pricy, uninterested staff, noisy airco and no elevator"

kbisok, Eindhoven, The Netherlands 12/02/2020

Stayed here for two nights. Typical Motel with doors on the outside and of course they always give you rooms on the sexond floor so you have to drag all your stuff up the stairs as there is no elevator. Room was as standard as you can get for a motel. Air-conditioning made so much noise I think even people three rooms down couldn't sleep because of the noise. Staff was very interested and was always playing with their phones watching movies instead of helping guest. Vending machines were empty. Breakfast was standard continental but for a continental it was OK. Price for the room was hefty.

"A Diamond,in the Rough"

User 10/02/2020

This property is older but extremely well maintained and clean. It is a motel without interior corridors. Very safe area. A number of places to eat within a one to two mile radius. This is a real bargain. The staff is friendly and helpful. The free breakfast is good. Rates directly through the hotel or through Best Western are very reasonable. Save a little money with no regrets.

"Stop over on way to Keys"

User 09/02/2020

This is a motel hotel....doors to rooms are outside. Overall good experience. Room was clean, service was great , price was reasonable. Has a pool and hot tub, AMD some rooms open onto that area. Plenty of free parking. There were restaurants within walking distance

"We will not stay here again"

User 07/02/2020

I'm sorry to find this great location has let their product slip. The beds were not comfortable. The sheets are way over used, rough, and thin. The bathroom should have been cleaner. The check in was .... casual and not professional. They still have a good breakfast. But we've stayed here yearly for many years in a row and this year I left after 1 night to another location. Price too high and quality less than experienced in years passed.

"Three nights while visiting Key Largo "

766donalds, Comstock Park, Michigan 02/02/2020

This Best Western is an older hotel, but well maintained. Every person that works here that I met, was friendly and helpful. I choose this hotel because of the price, and I got what I paid for. Clean rooms, a quiet room, and a decent breakfast. Breakfast consisted of eggs, bacon, sausage, bagels, cereal, oatmeal, waffle maker, sweets , juice and coffee. We were here on a weekend and the breakfast area was always filled up, but each day we did find a place for the four of us to sit. My only complaint would be that the scrambled eggs were a bit salty. Pool looked very clean, even though we did not use it. Free cookies I the check-in area. I would recommend this place to a friend.

"Basic and dirty"

DTrautman, Carlsbad, California 30/01/2020

The room is barebones with no chairs. The floor was so dirty I had to wash my feet after walking barefoot on it. The included breakfast is nice and the lobby/breakfast room was clean. Unfortunately, this is the best place near the Everglades entrance.

"Convenient location and very accommodating staff "

4444Brendah, Appleton, Wisconsin 24/01/2020

We stayed here after visiting the keys and returning to FLL. We arrived early after getting off a cruise ship. The lady at the front desk was nice enough to let us into our room early. Much appreciated! The late check out time of noon was also convenient. Great price and complimentary hot breakfast provided. Would definitely stay here again.

"My favorite place to stay in Homestead"

Vagabond037, Pemroke Pines, Florida 17/01/2020

The rooms have been updated and look great. They are always clean and the area is quiet. The staff are super friendly. They offer breakfast which is always a plus. I always stay here when I'm in Homestead or the lower Keys. I would highly recommend.

"Nice stay"

User 16/01/2020

Very clean and neat hotel. Spacious room. It has a nice inner yard with a medium sized pool which our door opened to. Pool looked nice, but we didn't use it. We wanted to stay a second night and asked the front desk to extend one more night. However we were told we need to first check out at noon and then check in at 4 pm. That's why the rating is 4 not 5 stars.

"Florida City Best Western"

User 14/01/2020

The receptionists were very good, especially Isabella. The swimming pool was clean and large. The hot tub was not quite hot enough. In my room the tall light by the desk did not work, even when I changed to another bulb. The toilet ran. The breakfast was fine. I was disappointed as this was my fourth straight B. Western hotel on a long tripfrom the north to Florida.

"1st family trip"

Pumapa4, Chicago Ridge, Illinois 14/01/2020

The hotel was awesome, the desk people; rm cleaner; the buffet bkft was great; hotel was clean, easy to locate; all the sightseeing attraction and restaurants all close by. Close to the Everglades National Park and Key West.

"Good hotel good location."

gerleg12, Vancouver, Canada 14/01/2020

The rooms are a bit older but we'll kept. Check-in was very efficient and the lady at check-in did an excellent job, even with my complicated arrival documents. Breakfast was your normal bw food with waffles, scrambled eggs etc. I would stay there again.


N1305RJkarenv, Grantville, Pennsylvania 08/01/2020

This was a busy evening but the staff were very pleasant and informative with each person waiting to check in. We were up forgraded, at no cost, to a beautiful poolside room. Because we prefer ground floor, the receptionist made a change to accommodate us. This is a meticulous hotel for a great price. Pool area is gorgeous, hot tub warm, and just a very pleasant place to stay. It is close to the Everglades entrance.

"Great location, close to services"

User 07/01/2020

Great place, very good breakfast options, awesome service, rooms are clean and comfortable, nice pool area and spa, cookies available in lobby, check-out at 12pm, Walmart at 5 mins driving, CVS, Rexall, McDonald's, Pollo Tropical, etc, lots of restaurants and services close to the hotel. Had a good price, lower than any other hotel in the area, booked a few days before stay, would recommend this location. Close to Alligator Farm and Everglades National Park. Lots to see in the area.

"Perfect for a quick stop"

cecileop, Greenville, New York 07/01/2020

Friendly staff, clean rooms, thin walls, perfect for a quick stop on the way to the keys. Nothing more to say to get to two hundred characters. I'm about to give up on the review but the people there were nice

"This really is the Gateway to The Keys"

Henk E, Zwolle, The Netherlands 07/01/2020

Nice clean room with all amenities one may expect. It also serves up a decent breakfast. I needed a place to stay for a visit to Key West. This one caught my eye by stating it's the gateway tot Key West. It sure is. It's only a few feet away from US 1 that will take you to the Keys. I think it may proudly call itself Gateway to the Keys.

"Good Place to Stay"

jebarnes, Fort Mill, South Carolina 04/01/2020

Just stayed two nights on way to visit the Key West but everything was great. Clean, good hot breakfast, and nice staff. Lots of places to eat many with-in walking distance. Too cold to try the pool but it was very nice looking and clean.

"Great Hotel"

User 29/12/2019

Great staff, very helpful and friendly with anything you need. Very clean and comfortable. Highly recommend staying there. Plenty of restaurants and things to do within walking distance. Very clean and comfortable pool.

"Everglades National Pk. Vacation"

User 18/12/2019

Our stay at Best Wester in Florida City was a very wise decision. The motel is very close to the park entrance and Key Largo is only a short drive south. The room was large and very clean. After a restful night we enjoyed a hot breakfast and a late checkout we proceeded to Miami beach only about 45 minutes away.

"Nice hotel, great pool, near everything!"

landlf, Sedro Woolley, Washington 15/12/2019

We came In from Ft Lauderdale to visit the Everglades Alligator Farm and Robert is Here Fruit Stand on our way south to the Keys. After a great day of fun and sun, we needed a place to sleep before heading south again. The Best Western Gateway is clean, quiet, and close to all sorts of great places! The pool is fantastic and the staff is nice and helpful. We will definitely stay here again the next time we head to Key West!!

"What a wonderful place!!!!"

19LindaS63, Rochester 15/12/2019

This stay was an unplanned visit on our way to the Keys. We are so glad we stopped. The hotel is super. We liked it so much we stayed a second night. The hotel was very nice. The rooms were great and very clean. The girls Cindy and Margintina were just amazing!! They made us feel so welcome. The free breakfast each morning was super! The hotel is in walking distance to many places. Thank you for everything.


jershe13, Anderson 13/12/2019

Check in nightmare, issued room, went to room to find someone sitting on bed and not cleaned, back to office issued another room, on the noisy side. Never an apology enntry or exit. Never asked how was your stay. service is non existant!!!!!!!!!!!

"Very nice place"

Debi P, San Diego, California 13/12/2019

Very nice place to stay - staff was courteous and helpful. Beautiful aquarium in the foyer. Room was clean and roomy, with table and two chairs, coffee maker, refrigerator and microwave. Breakfast was good, with hot scrambled eggs and bacon, yogurt, fruit, cereal, bagels, bread/toast, muffins, etc.

"Escape to The Keys ride"

xraymarty, Palm Bay, Florida 11/12/2019

We had a perfectly clean quiet room to stay in and enjoyed it. We were part of a group of 150 people and had no problems with the hotel whatsoever. I especially enjoyed the coffee in the lobby, and the breakfast in the morning

"everglades adventure"

CARLS76, Montgomery, Illinois 08/12/2019

we go visit the everglades a couple times a year, and have stayed at a number of motels in the area. best western gateway is one of the best in the area. clean rooms, good location, fast check-in. 2 sinks in the room made it easy to get ready in the morning. good breakfast with a large selection. highly recommend.

"Clean, comfortable, good breakfast"

Pamela H, Delray Beach, Florida 02/12/2019

We got here after sunset so it was hard to find never having been here before. The sign is small so put on your gos to find the driveway. The room was fine for one night. It was a little noisy since the whole motel was filled on Thanksgiving holiday with families. Breakfast room was a tight fit because we all got up at the same time lol. Recent updates, but tub drain was rusty and bottom of tub was scratched. For the price, it was quite acceptable however given we were on our way to the Keys and it is twice or more expensive there. Good place for the one night.

"Very bad Hotel and leadership!"

MiamiComet, Miami 01/12/2019

had several problems here. I do not usually stay at best western. in this case it should be worst western. check in was slow and Cindy was not nice. she tried to charge me again for a room that was paid. noticed a dirty room .. but decided to stay. I was tired and wanted the hot tub. loud guest ...and witnessed employees sneaking in and out of rooms that were clearly for them. I reported marijuana smell out of the same room and reported it around 9 when I took a shower there was hair in the shower. the vent was filthy. loud neighbors woke me u p around 11. went back to sleep. at 2 loud talking woke me again.. I went to the hot tub. Orlando from security came down and told me the hot tub was closed and I needed o get out now, then he accused me of jumping the fence. I am to old to jump the fence. I showed him the gate that was open and did not get and apology. I checked out at 230 am because of the team. I ask for a call from anabelle the manager. no call .. called back twice and called corporate once. no call back .they do not care about guest , I reported that employee room as they were smoking POT in it . the team could care less. do not take your kids here. this is a drug hotel clearly at the employees desire. the GM is clearly involved. I am just getting started on social media. I do not plan on this happening to another unaware traveler. beware.

"Nice Hotel"

User 01/12/2019

Front desk Receptionist, Margintina was extremely helpful! Only thing I didn't enjoy is the PILLOWS they use in the rooms. Come across these pillows in many BW's. Uncomfortable! Other than that, it was good. We went to Key West for the day and enjoyed the trip back to the hotel, other than the traffic. l

"One Bad Apple"

bnut59, Sarasota, Florida 29/11/2019

I have stayed here many times on my way to the Keys. It has always been a great experience until I checked in with Annabel. I had requested a first floor room since I am 80 I hate stairs. She said no way, consequently I couldn't get my suitcase to my room!

"A Real Find"

V4154QZlizm, Kensington, Maryland 26/11/2019

We were pleasantly surprised at the quality of the service, cleanliness and beautiful facility. The accessible room was one of the best I have stayed in as the shower was perfectly set up which is unusual. The staff were responsive and pleasant. The cost is very reasonable. The breakfast was good. Finally, the hotel is convenient to both the Everglades and the Keys.

"Best Receptionists Ever!!!"

hollycQ7025CZ, Canada 19/11/2019

My friend and I stayed overnight on November 18th 2019 Alma was phenomenal at assisting us with her booking our room. I have mobility issues requiring a room on the first floor and she was able to accommodate us. after checking out this morning my friend and I decided to come back and stay one more night at the Best Western. Argentina was phenomenal in assisting us poking our room. I just want to say thank you to both ladies for all their assistance. Our room clean and very comfortable. All staff were courteous and helpful.

"Gateway to the Keys"

Mary N, Mendham 19/11/2019

Excellent Staff - Comfortable room, Tile Floors, Great Beds - Very Clean - Good Hot Breakfast - Warm Pool, Hot Hot Tub & Very helpful to my handicapped husband. They go above & beyond for you!! Thank you to the staff & of course Isabella!!!

"Great place to stay"

gml40f, West Babylon, New York 18/11/2019

We have stayed here several times it's clean and I highly recommend....we have stayed on our way to the Keys and after the NASCAR Homestead race..great free breakfast included and restaurants nearby reasonable prices are

"Friendly, clean and welcoming"

User 17/11/2019

My wife and I stay in Florida City for one night at the end of October. We have stayed at hotels in the area but this was our first visit to this BW and we were not disapointed. We had a friendly greeting, the room was spacious and clean and the breakfast was superior to the others. We will stay here again in the future.

"Really Nice Place"

2964mq, Buffalo, NY 16/11/2019

Perfect location before traveling through the Keys. Beautiful courtyard with pool and hot tub...nice place to relax in the evening. The rooms are large and spacious...table & chairs, refrigerator, microwave, two sinks, etc. We stayed two nights on either end of our week in Key West. We loved the room we were in for our first two days so we asked if we could have the same room upon our return. They were happy to comply with our request and our room was waiting for us when we returned. Location is very convenient to restaurants and shopping. Miami airport is about 1 hour away...Key Largo about 30 minutes. We thoroughly enjoyed our stay here and would highly recommend this hotel. A complimentary breakfast is available but it was the same fare you find at every complimentary special there.


rich210uk, Kent, United Kingdom 14/11/2019

Soon as we walked into the room, I doubted our choice. The room had a really strong bleach smell which took a few hours to air out. After a day out and coming back to the room, you could still smell it. During the night, the tiled area around the bathroom had puddles of water which we're not sure where it came from. The gap under the front door was around 1 inch, it was also filthy and had to be forced open. The floors were the dirtiest floors ive ever seen inside ANY building. After stepping out of the shower my foot went black so I used some towels to give the floor a wipe and they turned completely black. (See Photo) The floors throughout made white socks black. There were tiny spots of blood around the toilet, this is usually because of the presence of fleas, although I didn't see any. Also hairs, everywhere. The bedding was covered in hairs and had bits on plastic in it, I doubt these were changed from the last guest. The noise at night by other guests shouting and stomping about kept us up at night. Had to get up to remove mosquitos during the night, probably let in through the gaps around the door. Other squished bugs could be seen around the walls of the room. Overall, most things were broken, noisy or dirty. How this place gets a good rating, ive no idea. Wouldn't stay again if you paid me.

BWGateway, General Manager at Best Western Gateway To The Keys, responded to this review
I am sorry to read you had such a bad experience during your recent stay with us and am disappointed by the state of your room and floors. I can assure you that I have brought this to my Housekeepers' attention as this is not our standard. Every bed is stripped and remade with clean linen. Our floors are mopped daily and machines scrubbed on a monthly bases. We have recently updated our flooring to a vinyl tile that was sealed. I promise I will look into this further to reassure a much better experience for our future guests and travelers. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great service "

User 10/11/2019

Margintina and samantha are the best. Hotel is friendly and clean. Staff is top notch. Breakfast every morning helps you start the day off right. They knew the best places to check out and have a good time. Call to book your room for a good price and good time.

BWGateway, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you 547derrickv for taking the time to rate your stay. It is always nice when our staff is recognized for their work. We are so glad to see it was worth a perfect score, We will continue to work hard at exceeding your expectations and hope you will consider us the next time you are in town.

"Great place"

MariaL135, Miami, Florida 06/11/2019

We stayed here for a wedding in Homestead. The hotel was nice, clean, and close to everything.It was a convenient entrance to the keys.The staff was friendly. We would definitely stay here again if we are in the area.

"Good hotel to come back again"

User 03/11/2019

Good clean non smoking room, no smell, Nice wooden/laminate Floor, good bed, good/clean bathroom, fridge and microwave in room and plenty restaurants around. Them also Robert is here and Super Walmart nearby, good for a stop heading for Key West.

"Girls Trip"

lilmarse, Janesville, Wisconsin 02/11/2019

The Young Ladies at the front desk promptly greeted us, check in took a few minutes. Was informed about everything. This place is a five star Hotel! I travel alot and this is a great place to stay! Pool area is where we loved to be. Big area and clean pool.

"Really nice hotel with a great location "

stephencN1103RP, Washington, DC, United States 30/10/2019

This hotel stay was a last minute decision but a great choice. Location to restaurants and Walmart is ideal. Rooms are nice and spacious and clean. The staff was friendly and present. The outside pool area had nice seating and was kept clean. I definitely would stay there again.

"Good for the price"

Carrie S, jacksonville, United States 28/10/2019

The rooms are clean. The staff is very nice and helpful. I do like that the doors are on the outside. You do not have to go into the lobby to get to your room. I do not like that the decor and Furniture are old. I have come to expect a certain standard from Best Western. These rooms were just more outdated then I am used to. But the property was clean in for the price you cannot beat it.

"Great Place to Stay"

heamars, Sault Ste. Marie, Canada 27/10/2019

Two story hotel with the pool/courtyard in the middle of a “U” shape. Building and rooms were clean and well maintained. Check in was easy and quick and getting to the hotel was super easy. The pool and courtyard was right up our ally, very nice. We didn't go in the pool or hot tub, but had a drink and went over the rest of our trip while enjoying the night. The bed was comfortable and the shower had plenty of pressure. The only negative was when a rolling luggage went by upstairs you definitely heard it. No one arrived late and we were up early so NBD. I'd stay here again for sure.

"Cheap and cheerful"

PhilF67, Blackfield, United Kingdom 26/10/2019

This was a great place to stay for a few days. It was convenient for the Everglades and the Keys which is what we wanted. We had a nice spacious room which was very clean. The bed was comfortable and the staff were lovely, polite and helpful. They also do an excellent breakfast. Plus there are plenty of eateries nearby for dinner. If I have a gripe, it is a very minor one, they don't give you enough coffee in the room. But then you are always welcome to pop down to reception and help yourself there.


ctmike68, Orange, Connecticut 24/10/2019

Upon arrival around 4:00 our room was not available we had to wait another hour before it was ready. The multi media room pc was not working. That aside the front desk staff bent over backwards to make us comfortable.

"Short Visit to Florida Keys"

Dee2966, Virginia 21/10/2019

This hotel is close to Florida Keys, rooms, and exterior are extremely clean. Staff was very professional, kind, and attentive. We were greeted by receptionist Tina & Cindy and they were a pleasure to speak with and made our check in so easy and quick. Thank you and look forward to staying here again!

"Nice little place to escape for a night!"

User 19/10/2019

We had a great one night stay with our daughters. The pool was fun, the room was comfy, and the breakfast was wonderful! Also, everyone one on the staff we spoke too was happy and helpful. Great hospitality all around! We will back again in the future.

"Excellent customer service from Tina and alma."

User 15/10/2019

Tina and alma provided fast efficent checkin. Tina and alma were very courteous towards me and my friend. They answered all questions regarding our trip and how to effectively make other trips with best western. They were helping us make the most of our money that night and for future trips.

"Great location. Beautiful hotel."

User 11/10/2019

Stayed two nights. Perfect location for visiting the Florida Keys. The staff was very helpful and friendly. Our room was large and inviting. We had a king room and it had a sink in the bathroom and one out in the area where the fridge/microwave was. Very convenient.The pool area was amazing. Breakfast was very good with plenty from which to choose. Would highly recommend !!

"Great for a few days"

User 09/10/2019

Traveled from New York to visit my daughter for a few days. Very clean and modern. Nearby US 1 where you can find pretty much anything you want. Quiet and comfortable. Nice pool area and a good breakfast. Great value!


User 08/10/2019

My stay at the best western was great and the front desk clerks, Margintina and Alma were few at wirg getting me checked in quick and helping me in time of need with making important decisions and a few tasks.

"Good hotel"

louisefos1, Staines, United Kingdom 08/10/2019

This hotel is clean, staff are friendly and the breakfast was good to start you off on your day. Good price for the 2 nights too. Would stay here again, very close to Everglades and Florida keys Outlet mall

"Training Meeting"

User 07/10/2019

The Hotel was excellent, the breakfast was a nice wide spread of things that catered to all. The staff was polite and went the extra mile. The rooms were clean and roomy. Overall we had a great experience.

"Great place"

gerwyn w, blackwood 01/10/2019

Good check In staff good very helpful, Rooms ok two big double beds bathroom ok and a kitchenette with coffee maker. Annoyingly no suitcase stands so they are on the floor. Breakfast included in price, good value good choice regularly topped up, plastic cutlery and plates though. Coffee is available 24 hrs free nice touch. Pool area is nice but only a dozen beds, plenty of tables and chairs though towels in reception. Hotel location is great, spot on for Keys and Everglades even Miami within 3o mins. Plenty of places to eat and drink close to hotel. I will go back to the hotel

"Above and beyond!"

User 26/09/2019

Clean and well maintained... Staff is extremely helpful and friendly and make you feel welcome. Sam and trish went above and beyond to accomadate me as I travel for work. Both were very professional and courteous and because of them I now only stay here, which is 3 times a month for the next 18 months. Thank you for having such dedicated, hard working, and passionate front desk.

"Best western florida city"

daviessaab, Newbridge, United Kingdom 26/09/2019

Spent several days after booking from website, hotel well worth considering. Good location for Keys and other destinations. Rooms typical style, well fitted, roomy and clean. Everything as publicised. Staff fantastic, breakfast was adequate. No hesitation to use or recommend

"Top - nice stay"

User 26/09/2019

We had to spend a night in Florida City and we had a good stop in this hotel. A swimm in the pool (the SPA is closed, under renovation) and then a good dinner @Texas Roadhouse. All was just perfect, thank you.

"Great Hotel"

RaveenB, Hong Kong, China 24/09/2019

The rooms are very clean and the housekeeping staff were very sweet. I love that they have a fridge and a microwave. The front desk staff are really wonderful and helpful. I will definately stay here again

"Nine 2 night stay"

davidbH449BU, Grantville, Pennsylvania 24/09/2019

We stayed here for two nights for access to big Cypress and the Everglades national Park. It is a nice central location for those two parks with plenty of amenities nearby. The hotel was clean comfortable breakfast was good nice pool area very nice for sitting out having breakfast. I would recommend staying here if you need a place to stay for the parks.

"Everything was well except.."

User 03/09/2019

I had issues the first night of my stay. Power went out a couple of times and the room I was assigned was already occupied by another guest. The night auditor however did her best to accommodate my family and I. Other than that, everything was good.

"Four Corners"

User 28/08/2019

Very clean place receptionist very polite and accomadaint to our needs we were traveling by motorcycle let us park right under the welcome entrance for security reasons and rain breakfast fantastic. would recommend this place for a quick layover heading to the Keys

"our stay in the Gateway to the Keys"

User 25/08/2019

When you have been here, you immediately get the name: Florida City and especially this location is the very last one before entering the Everglades Highway. A perfect stay before you start your Everglades experience.

"A Great Stay"

devongirlie67, Barnstaple, United Kingdom 21/08/2019

You can't beat a Best Western, they are great, and this one is no exception. The rooms are really large, there are sofas and chairs, and a mini-kitchen at the back with fridge and microwave. The beds are comfy and the bathroom is also large with a good shower and nice towels. The only thing I didn't like about this one was that there seemed to be some black goo all around the plug and the room smelled of bleach as if they'd tried to get rid of it but failed. Sort of put me off getting in the shower. The check-in was swift and efficient and the lady behind the desk very helpful on recommending places to eat. The pool looked good but we didn't use it because it was raining. The other good thing about Best Westerns is the included breakfast. There was plenty to choose from and the food tasted nice enough even with plastic plates and cutlery. All in all, good value for money.

"Nice place for Everglades trip"

jodinb10, Decatur, Illinois 17/08/2019

We stayed here during our trip to the Everglades. The place was clean and the front desk employees were very nice and helpful. They gave us suggestions on places to eat and on the best places to visit in the Glades. The pool area looked nice and we spent some time sitting out there but never used the pool. The breakfast was free and halfway decent for a complementary breakfast. If kept us full enough to begin our daily adventures! The hotel appears that it could be in a sketchy area but we had no problems at all. We would go here again.

"Nice hotel at the entrance of the keys"

883juergenh, Cape Coral, Florida 16/08/2019

Nice clean and large rooms with all included. Professional and friendly staff. We will use it once more. Good breakfast, nice pool area. Many restaurants and shops in the surrounding area. The whole family was happy!

"Everything you need."

MacAttack720, Perth, Australia 13/08/2019

Large rooms and good facilities. Everything we needed in our room and quiet comfortable sleep. Booked on line and then had issues with BW holding funds back from a double payment. Payed via credit card by Expedia and then found BW took a second payment holding funds well into a week after we left (someone making interest on short term money market).

"Recent stay"

Barbara T, Kenilworth, New Jersey 12/08/2019

The hotel was nice. Rooms were clean. Problem with handicap accessible room. The bed was so high that my wheelchair bound Mom could not get up onto it. Had to get a roll away so she could sleep. The staff was trying to be very accomodating but there was little they could do except dismantle the bed and put the mattress on the floor.

"Terrific Motel"

Bob19512014, Clearwater, Florida 11/08/2019

This motel is huge. Building surrounds the pool area. That area is beautiful. Our room was spacious. The queen bed was not. Nice couch and table in the room. Big bathroom with a tiny tub. Two sinks in the room. No elevators. We were on the second floor. Breakfast buffet is amazing.

"Best place to stay for a keys vacation o"

User 09/08/2019

Clean, reasonably priced hotel at top of keys makes day visits a snap. We stay 3 days and go to key west, marathon key and key largo from the hotel. Lots of gas stations, restaurants nearby. Hotel gives you a map of local places to shop and eat too. Free hot breakfast. Always our hotel of chose every year.

"Great over night stay!"

teejay711, Medford, New York 07/08/2019

We came into a clean hotel late at night hoping we could get a room.The room was clean as well. Everything was great and the breakfast was good too! It was on our way to the Keys and very friendlt staff as well.

"Everything was great"

User 31/07/2019

Our group had three rooms for a family vacation with no disappointments. Very pleasant and helpful staff and excellent cleaning services.Nice breakfast with a good selections. Everyone commented on how good the coffee was and it was available all day.

"Accessible to Keys and good value"

User 28/07/2019

Clean rooms and beds, friendly staff, pool and hot tube was clean and nice, free breakfast included was fun for the kids; it's very close to restaurants including iHOP; shopping (walkable Walgreens) in case you forgot something, gas stations near, easy drive to Key Largo (like 29 minutes) and great value. Rooms are outside access.

"Horrible experience it went from bad to worst."

User 26/07/2019

The weekend of my family reunion was a nightmare. The a/c gave out in the middle of the night. I called the front desk no one answer. I callback that morning a young lady sent someone to fix the a/c I have asked if there will be a charge for stay that night? No one should stay in a hot room She said, I will email my manager, because she doesn't work on weekends. The next morning before checking out I asked the employee Isabella what was the result. She said 15% off bill.I told Isabella please check again, because not only my room was hot the tub had chip paint dirty,and the wall was also missing paint. I went downstairs for breakfast ask Isabella again she said we will take $30.00 off your bill. I was in disbelief as if I was getting punish for complaining. When I check out Isabella took my keys, and said you can go. I then asked,do I need to sign a receipt for using a credit card. She said, no. I asked for a copy of the bill. She showed me a outrageous balance that I didn't agree with through I took the receipt, and wrote, I didn't sign a paper with an amount on it. I cancel my credit card immediately afterwards, and then went back into the hotel for a copy of the bogus reciept. I called corporate, but corporate isn't corporate. It's a call center for mediating between Best Western employees and customers. Therefore, I couldn't complain about the low skills of the management team. Finally I have received an email from the manager (Annabel) giving me $193.20 credit. You would think that she has sympathize with the ridiculous ordeal, but no. I check with the credit card company, and they deleted the $306.20 billing and change it for 2 days billing 265.53 and next day 40.67. The amount I agree upon was $265.53. Let me back up a little when I called the call center I was told the reason the bill was high because I got an upgrade. I didn't move to another room, but remain in the same room,therefore the management team tried to cover their tracks instead of doing the right thing. Annabel could have easily deleted the total to put the agreed amount plus credit me $193.20, but no. The stay was horrible. Make sure you get copies of everything you signed even the registration form.

"Clean and convenient for the keys"

TiredMummy22, Bedford, United Kingdom 25/07/2019

We stayed here to be able to day trip the keys. The rooms were very well cleaned and beds were comfy. the outside areas were well kept with lots of nice plants. The hotel very kindly gave us two rooms with a connecting door. The TVs worked well (much to my son's delight) and breakfast in the morning was a nice treat (cold breakfast stuff, waffle maker, eggs and one other hot food). It seemed quite expensive for what it is (a motel) but I suppose people don't mind paying for the location (close to the keys). We didn't use the swimming pool but it looked good. Location wise it is on the southern end of town, near some fast food places and family restaurants. On the first night we decided to walk but there isn't a safe crossing point so on the second night we drove across the dual carriage way to Denny's which seems a little crazy but was safer than trying to walk across the busy road with two kids.

"Great price"

josh702a, Cape Coral, Florida 22/07/2019

The resort is very reasonably priced when we went con sitting we went right the week right before mini-season four lobsters it was a clean and the breakfast was great internet was good great place to stay if need be

"Quick stop before Keys"

User 21/07/2019

Very nice and easy stop for one night. Everything was nice and clean and the bed was very comfy. The lobby was impressive looking with a pretty fish tank behind the desk. Complimentary breakfast was great as well.

"Quiet area. Good night of sleep."

User 16/07/2019

The flooring was all tile (to look like wood), so no musty carpet smells. A large group of us came for check-in and the front desk people were very efficient in getting us checked in quickly. Breakfast included make-your-own waffles. My only wish is that paper plates would be used instead of non-recyclable plastic plates.

"visiting the keys"

Robert D, Palm Harbor, Florida 15/07/2019

This is our second time at this hotel and we enjoyed both stays The pool was convenient and the breakfast was very well stocked and maintained Isabella at the front desk was most helpful. The rooms are well kept and clean The area has lots of eateries and easy access to the Keys.We will be going back again

"I'd stay here again!"

gayeanastasia, East Palatka, Florida 15/07/2019

This was my second experience at the updated Best Western and it was as nice as the first. Best Western has become my hotel chain of choice. I like the pool and the breakfast and the rooms were clean and quiet.

"Ok hotel"

Mellowtrax, Copenhagen, Denmark 15/07/2019

We stayed here 1 night (price paid was USD 80). Check in was kind of slow, but we were also unlucky to arrive at the same time of two other couples. Our room was below average. Due to the climate it felt a bit moldy, and we had to keep the noisy aircondition running all night. Breakfast was fine with a good selection. The quality was one level higher than most other hotels, but one level lower than Best Western plus (which is not surprising). We chose this hotel due to the location close to The Keys. However, the only dining option nearby was a chicken restaurant. The other restaurants were located on the other side of a very busy road. The hotel had a nice pool area. Unfortunately, we didn't get a chance to use the pool. If we had to stay in the area again we would probably choose one of the motels on the other side of S Dixie Hway with more dining options and gas stations.

"Best location for The Everglades"

mamamiaindia, Svenljunga, Sweden 14/07/2019

We did one day into the Everglades and then back to the hotel for one nights sleep. Then we did the southern part of Everglades (Flamingo visitor center) and went back for one more night at the hotel. The next morning we checked out and headed for The Keys. If you want to take it slow and easy I can recommend you to stay for two nights like we did, but you can also do our trip with just one night, if you have less time. Being tourists from Sweden we didn't like the waist of food and the use of plastic at the breakfast buffet. To have only plastic and use it one time and then throw it away together with the food you didn't eat is so bad for the environment. It makes me sad to see this waist.

"Surprise Birthday Trip for the Hubby"

User 09/07/2019

Before I go on vacations I always read the reviews on the hotels. When I saw this one had excellent reviews I thought it was unrealistic. So, I booked it and when I arrived, I really enjoyed the stay. When I walked in the room I could tell it was clean and fresh. I really enjoyed the variety of breakfast food they had for the people to eat. Very spacious and I will be returning. Also, it is close to eating places and near gas stations that had cheap prices.

Felix C, Guest Relations Manager at Best Western Gateway To The Keys, responded to this review
Thank you, cupcake7462, for such a nice and positive review! We are honored to have been a part of your birthday memories as your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient location and stay"

User 08/07/2019

This hotel is much cheaper than actually staying in the Keys which is convenient. You pay for what you get. It's a 3-4 star hotel. One weird thing about the room decor for me was the choice in bed pillows. They are small pillows which I find strange compared to other Best Western's I've stayed at...they were quite uncomfortable. Piss ants (sugar ants) were a problem for me. They ate the taffy. The staff only told me it's all over the hotel even though they have it sprayed..maybe get a better exterminator?

Felix C, Guest Relations Manager at Best Western Gateway To The Keys, responded to this review
Thank you for taking the time to review our property and your stay with us. We are working with our team to eliminate the ant problem you experienced during your stay and we appreciate your feedback on the pillows, we will be using this to improve our rooms in the hopes to further improve our guest experience.

"Big disappointment!"

romand707, Cz 08/07/2019

So this hotel made me very disappointed. Equipment heavily worn. Absolutely unsuitable bed including pillows. The room was not clean. There was gum on the ground. Breakfast was average. The lady at the reception was willing, but that is not enough. I'm not going to use this room in the future.

Felix C, Guest Relations Manager at Best Western Gateway To The Keys, responded to this review
Thank you romand707 for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Mediocre Stop on the way to the Keys"

AtotheJ89, Marietta, Ohio 03/07/2019

This hotel is as the title of the review states - mediocre. It is decently priced and at a great location to stop on the way to the Florida Keys, but unfortunately the cleanliness of both rooms we booked left a lot to be desired. It did include a continental breakfast which was great for a hotel breakfast.

Felix C, Guest Relations Manager at Best Western Gateway To The Keys, responded to this review
Thank you AtotheJ89, for your feedback. On behalf of our Housekeeping team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is great to see you did enjoy our complimentary breakfast and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Ok at best"

debbies378, Olney, Illinois, United States 28/06/2019

Rooms was very dated, no elevator for upstairs, railing on stairs was loose, beds were horrible, felt like you could feel the springs. Lobby was nice and updated. Everything was pretty clean. Breakfast was average. There was a line for the waffle machine because nothing else looked great. Luckily we were just passing through so it worked for a night.

Felix C, Guest Relations Manager at Best Western Gateway To The Keys, responded to this review
Thank you debbies378, for taking the time to write this review. I am happy to see that our rooms were clean and to your standards, however, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our beds and fixing the stair rails to ensure we offer a better experience for guests in the future.

"Vacation "

User 24/06/2019

Great place to stay on your way to the keys!! Always stay there. Great set and breakfast too! Clean and up dated!! Nice pool too ! Nice staff and great location too, close to lots of restaurants and gas stations too

"Super hotel!"

Inspire127062, Aarhus, Denmark 22/06/2019

Nice location and decor - we stayed at the hotel for one night. The rooms are nice and clean. Nice area and no noice. The buffet was super and had a very big variety of food as bacon, eggs, breads, waffles, yoghurts, fruits etc. The service was also very good. We truly recommend this highway hotel - value for the money!

"Great stay!!!"

User 22/06/2019

We had a great time at the best western. It is in a perfect location near Key Largo and 2.5 hours from Key West and 25 minutes from the Everglades National Park. Must try places are Pollo Tropical for South American food (fast food but delicious) and Robert is here for amazing produce and milkshakes. The rooms are simple but clean and having a fridge and microwave is perfect. The breakfast was good with a mix of hot and cold foods and waffle makers. The only thing is you risk missing out and food runs low if you wait too close to 10am! The staff were very helpful and we have absolutely no complaints!! Pretty near perfect for an affordable 3 star motel.

"The way to go Key West.""

User 13/06/2019

We spent 2 night (6/10/19-6/11/19) here for Everglades and Key West trips. The room was spacious and clean. Free breakfast was excellent. I will miss the breakfast for a long time. The location of hotel was really good for everything.

"Everglades Trip"

User 13/06/2019

My daughter and I spent a few days here for an Everglades Trip. It was the perfect spot for the Everglades and Keys. Hotel was nice, pool area could've used attention but we enjoyed ourselves still. Breakfast was your typical hot/cold breakfast but still better than going out. Rooms were clean and housekeeping was exceptional. My daughter says "best hotel ever"


User 13/06/2019

Would definitely recommend, people were friendly, clean rooms and excellent continental breakfasts. Other than two minor issues, pool could stay open longer and room temperature all was great. No price gauging with vending machines either.

"Very good hotel for suitable price in Florida city"

vytautas336, Vilnius, Lithuania 31/05/2019

We have spent here 2 nights (26-28/04) on our travel to Everglades park and Key West. The hotel was really great for the price we had spent. Nice and clean hotel lobby, the room also looks like renovated, clean and comfortable. Very good pool area with nice plants and flowers. Due to we travel a lot during days, it was very nice to park my car in front of our room door (the room located at the first floor). Breakfast ok too. So, we had only the good experience from staying here! Thanks to all hotel staff.

"Great location for the Northern Keys"

Karen L, Bradenton, Florida 30/05/2019

We have stayed here numerous times over the past 10 years and have always had a good experience. The Staff is very friendly and helpful. The breakfast is fantastic and has a nice assortment. There is plenty of on site parking and you are within short walking distance to several places to eat (McDonald's, Pollo Tropical, and others). Best of all is the location - 30 minutes to Key Largo (depending on time of day). We stay here instead of staying in Key Largo, even though our destination IS Key Largo. The rates are less expensive and the quality is equal to most.

"Great amenities"

User 29/05/2019

Nicely appointed rooms, great pool area, functional business centre, great breakfast and friendly, efficient front desk staff. Isabella was a friendly voice on the phone when we called to make our reservation and she was wonderful in person. Having someone like her at the hotel made our stay awesome.

"Good stay at BW"

User 28/05/2019

Really nothing to complain about, the stay was enjoyable. Great location for visiting the Everglades. Plenty of food locations to choose from. I would defintely stay here again. appreciated the walk in room.


708beverleym, Woodhall Spa, United Kingdom 27/05/2019

Room was clean but could do with updating. Breakfast was good, help yourself and we enjoyed the waffles. Was great to be able to park outside your room. Unfortunately we didn't have time to try the pool.

"Correct Clean and Cheap"

French_Trip_13, Paris, France 22/05/2019

The room has space enough, in the bathroom old shower curtain should be replaced by a window to avoid water everywhere. the pool is pleasant , there is even a Jacuzzi ! included breakfast is fine. the hotel is well located (and named !) for a stop between everglade and keys, even if Florida city "downtown" night life is not really is not really fun :)


User 21/05/2019

I am staying here for two nights. Last night I called reception to ask for a tv channel guide because I did not find one in the room and the one on the screen was difficult to see (I have poor vision). I specifically asked front desk what channel CNN was. The receptionist named Wana, simply cut me off by saying "we don't have a guide, just scroll through the channels". So, not really impressive and clearly not a place where geniuses work. Pro tip for management: print out a channel guide and have at front desk...

"Great for your route South or the Everglades"

markmiller29, Dover, United Kingdom 15/05/2019

I used this Hotel due to its proximity to Miami Airport and the Keys. Late arrival into Miami and the Hotel is on the way to the Keys. Everything was as expected. Staff were friendly and Helpful. Car Parking was close to room. Other facilities were not used , late check in & Early departure.

"Visit to the Everglades"

User 13/05/2019

Had a 3 day trip around Everglades and Biscayne National Parks and Key Largo. Using this hotel as our home for the duration was a very good idea. Room was clean, bed, pillows, and linens were top notch. Breakfast was better than average; the pool are was tastefully landscaped with plenty of seating.

"Great place"

User 13/05/2019

Very impressive pool area. Breakfast buffet was great with a nice variety of hot selections. Always love the make your own waffles. Dining area was very clean and well stocked. Room was very clean and the bed was comfortable. Had a convenient first floor pool side room. View was awesome. Staff was very pleasant and check-in/check-out was quick. I highly recommend this hotel for a stop-over to the Keys.

"Best ever"

User 08/05/2019

Amazing ...5 stars for this it ..keep using it...i always recommend this ..very helpful and easy to use will help u finding the best ...trustful and reliable hassle for anyone ...just loved it

"Good hotel at convenient location! "

joseburggraaf, Nootdorp, The Netherlands 06/05/2019

Good hotel with convenient location w.r.t Everglades and as the name suggests, good starting point for the Florida Keys. Well maintaned property with friendly staff, a nice pool and a good breakfast! We appreciated the overview of the restaurants nearby, some even providing discount when showing the Best Western Key Card. In short, we enjoyed our stay. Recommended!

"Great Discovery"

User 05/05/2019

Perfect location for Everglades, Biscayne Nat'l Pks and Upper Keys. Very clean rooms with great b'fast buffet and pool. Fantastic service from hotel staff. Very quick, courteous and accommodating. Highly recommended.

"current visit"

User 05/05/2019

Room was clean and quite comfortable. Breakfast was hot and had a variety to choose from. Check in and check out was very easy and hassle free. front desk associate was very friendly and knowledgeable. We had a question on how long it would take us to get from the hotel to the port in Miami to board our ship on time, and he told us 45 minutes and that is exactly what it took us on Saturday morning. A pleasure to talk with people who can offer correct information.

"Great stay"

Ellen B, Fort Myers, Florida 02/05/2019

This hotel is perfectly situated as a gateway to the Keys or for birding in the Everglades. The staff are very welcoming & attentive to guests including bringing popsicles to kids at the pool. The hotel map included a list of local restaurants, shopping, etc & we took advantage of their suggestion for a great local restaurant, Casita Tejas. I would definitely stay here again.

"Perfect for Eastern Everglades"

dcm7r, Houston, Texas 02/05/2019

I stayed here for two nights while visiting the Everglades. The hotel is very close to the eastern side of the park (near the Ernest C. Coe visitor center) and also reasonably convenient to the Miami airport. It is a longer but not impossible drive to the western side of the Everglades (Everglades City area). This looks like an older hotel that was redone fairly recently. My room was pretty nice and clean with comfortable beds and a small kitchenette area with fridge, sink, and microwave. It was not as nice or updated as some of the newer Best Westerns, but it was totally fine for what I needed. There was a nice pool area that lots of guests were using, and the breakfast was the standard waffle/cereal/bacon buffet. If you want a second-floor room, there are only stairs, no elevators. This was not a problem for me but could be for folks who have a hard time getting their luggage up the stairs. I think I would have found first-floor or poolside rooms noisy. The traffic and the road layout in the area are not great, but there are some restaurants, grocery stores, etc. in the area.

"Nice hotel for a night or two "

kobiveredt, Tirat Carmel, Israel 28/04/2019

We arrived to the hotel after cruise with royal Caribbean and the plan was to do some shopping in our way to vacation of few days in key west .there is nice outlet very close to the hotel so we put our luggage in the lobby and continue the shopping. We got the room ~4pm , there is good free breakfast and we also went to the swimming pool and the jacuzzi .

"Perfect location to Everglades NP and Key West"

User 28/04/2019

It's right at the fork to Everglades NP and Key West. Such a convenient location and a true gateway. The rooms were nice and clean. The free breakfast was good with variety of food. We also enjoyed the outdoor swimming pool and the jacuzzi.

"Great stay!"

User 27/04/2019

Always stay here when working in Homestead! Great stay and the rooms are nice! I've never had any issues. The hotel staff are fantastic! Breakfast is good. The prices aren't bad at all if your a Best Western member.

"Gateway to the Keys"

User 26/04/2019

We wanted to experience the everglades and a trip to all of the Keys This Best Western was the perfect hub point to do both. The room was comfortable, the morning breakfast was good., nice pool and area. All staff very accommodating. Would definitely stay another time.

"One double bed is not enough"

mary c, Wentzville, Missouri 26/04/2019

Outside hotel and grounds very nice. Lobby very nice and clean. Rooms so outdated and shabby. Not the cleanest. Our room only had a double bed. They said they were out of kings and two double bed rooms even though we requested it. They store cleaning carts filled with bath notions and cleaning products? in bottles, etc. outside where you walk by to go to your car. That is dangerous for kids and adults who have to walk around them. Our bathroom sink leaked spraying out water from the underside pipe every time we turned on the water. That is why they had a waste can under the pipe to catch the water flow so they knew of the problem. Luckily we had a wet bar sink in the bedroom to use next to the microwave to brush our teeth. We checked in very late so couldn't go looking for another hotel.The pool was nice, we didn't use it. If they make the rooms look as nice as the lobby and outside this would be a very nice place to stay.

"Best in the area"

ss319, Holderness, Nh 26/04/2019

Great location,,good room, good breakfast, nice pool, great staff. If you are headed down the keys this is the place to start from. A great base to explore the Everglades from. Lots of restaurant choices in the area for lunch and dinner.

"Gateway to the Keys and the Everglades"

CyclopDad, Fremont, California 25/04/2019

Very nice hotel, good breakfast, pretty quiet for a hotel close to main thoroughfare. Floor could be cleaner, and the tub drains very slowly but not a major issue. Pool was clean and enjoyable. It is close to Highway 1 and was accessible to shopping in the area. The area not the prettiest to look at but it feels safe at night.

"Just The Job"

dmgh, Hampshire 23/04/2019

We needed a stop off hotel after a long drive and this was perfect. Great friendly reception, clean room amd a little pool to stretch out after a long drive. Breakfast was good, with hot amd cold options avaliable. Convenient place when heading onto Key West which was our final destination. Nothing to do around the hotel but the standard American restaurants were all within the area. Would use again, great value hotel.

"Everything we needed at a great price"

User 17/04/2019

Maintenance and cleaning on property being done most of our visit with staff taking pride in the overall appearance of the hotel and grounds. Great pool. Clean spacious rooms at a great price. Great breakfast and friendly staff. Everything you could need close by. Highly recommended

"key west route stopover"

wpaul1234, boston 16/04/2019

late at night;checkin;gave us a room was never cleaned/madeup;reaissigned another room painfull start;;room very basic;but cleaned;yeyy;early breakfast was good and plentfull;;went f swim in their pool again clean and well serviced;soooo;want cheapo option with a solid breakfast-free ocourse;then this is ur option;;bob boston

"Startpoint for everglades NP and The Keys"

Daniel Z, Stein, Switzerland 13/04/2019

Quite hotel with a nice pool area and a good breakfast. This Best Western is a good startpoint to visit the everglades NP or the keys. The room are in good conditions and the wifi is not to slow, parking is free

"Basic hotel, could be better."

slugoune, Miami Beach, Florida 11/04/2019

Good location when you visit the Everglades. Our double beds room was clean, confortable but not very spacious and the air-conditioning was noisy. The shower is obsolete. Parking close to the room very convenient. Very disappointed by the breakfast, very cheap and "industrial", tasteless. 100% plastic for everything:plates, cups, glasses, marmelade, spoons. How can this worldwide hotels company be so ignorant about sustainability, CSR and quality food? In any hotel, the breakfast tells you how the customers are treated and what level of hospitality they deserve. I'm sure you can do much better for the same price or even with an extra 5 usd!

"Vacation to Key Largo"

Bethza S, Elkhart, Indiana 06/04/2019

We decided to stay here for our mini adventures in Key Largo. Stayed 3 nights. Check in was smooth and we even got water bottles and popcorn. Super nice treat after a whole day of traveling. Room had pool access which is was very convenient. Continental breakfast was decentand the ladies at the breakfast room were very friendly. Loved that! Check out was smooth as well.

"Convenient Location....But"

Diane B, Minneapolis, Minnesota 27/03/2019

We were staying at the Best Western Gateway to the Keys for our visit to Everglades National Park. The hotel description says it was refurbished. I would call it updating. It was comfortable. But basic. Very basic. One bed. Two nightstands with lamps. Bureau with TV. Separate mirror area and counter without an outlet. Newer bathroom. Just basic. Very basic. I will not be returning.

"Didn't meet my expectations"

Lizlizzie, Sierra Vista, Arizona 25/03/2019

In IL and MO, I have stayed at excellent BWs. This one lacked comparatively as to breakfast and rooms. The desk staff were great on checking in and trying to address my room complaint. The maintenance guy felt the water was hot. I chose this hotel because of needing a hot bath due to a disability and knee injury. The desk staff carried hot water from the hot water/tea maker to my tub in an effort to make hotter water for me. Maintenance advised all the rooms had the same temperature water and seemed to think it was my problem as no one else complained. Beds were fine. Pool area was nice. Grounds and facilities were pleasant. But, for my needs, at their price a lukewarm bath and mediocre breakfast left me disappointed, wishing I had booked a different hotel at a cheaper price that had hot water and buy a better breakfast at Denney's.

BWGateway, Manager at Best Western Gateway To The Keys, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 305-246-5100. Sincerely, Annabel Deleon

"Keys trip"

User 23/03/2019

First time staying at a BW. Room okay. Had sugar ants in our room. Bed and pillows okay. Breakfast was good. Had all the normal food to get for a continental breakfast. When I called in and booked the associate was very nice.

"Convenient to Keys and Everglades"

leslu1982, Hartford, Connecticut 22/03/2019

Have stayed at this Best Western several times. The location is convenient to the Keys and Everglades National Park. I requested early check in but unfortunately it wasn't available upon my arrival. We decided to go to the Everglades and stopped at Roberts Is Here (a must stop when you are in the area). When we got back our room was ready. The rooms aren't fancy but are clean and sufficient and the showers are not the wimpy ones you usually find at hotels. They actually have pressure! The pool area is very nicely maintained, not huge but definitely adequate. The breakfast buffet was busy but great and the staff was very efficient, constantly replacing food that was running low. All and all I would recommend this hotel.


Jet36687429444, Port Orange, Florida 20/03/2019

The property was nice. Checking when ok. Room was a little up to date. Bath room had mold on tiles and sealing.towel had was not to clean. I did not say anything cause I had along road trip.


User 19/03/2019

clean hotel rooms nothing fancy front desk staff was very nice the location is good very close to key largo pool and a hot tub are at this hotel too lots of parking no elevator or at least we couldn't find one

"Bird crap all over the pool-side furniture. Very firm beds. Not enough staff to keep things clean."

birdwatcher42, St. Williams, Ontario 17/03/2019

We stayed here for 5 days. The resort is in a great location, close to the Keys, Everglades and Biscayne Bay and restaurants. The room furnishings are appropriate with a bar fridge and microwave on a small counter with a sink. The bathroom was a simple three piece. The floors had not been swept or washed with long black hair everywhere, so I had to go to Walmart and buy cleanser to clean the floors, doors and counters. The beds are very firm leaving me with a sore back. They need to hire someone to exterminate (it is allowed as they are introduced species) the large flock of house sparrows that call the pool area home. They crapped on everything, the chairs, tables, railings and even in the pool. This is a health hazzard. Also the room has a noisy airconditioner in it, but this is often par for the course in the US. Also the outer halls were not clean either but I only saw 4 staff to clean such a large hotel.

"Family vacation"

Roam181007, Plattsburgh, New York 16/03/2019

Very Nice, rooms are very clean, has a refrigerator and coffee maker. All the staff is very friendly, from the front desk staff to the breakfast staff and cleaning staff. Close to shopping and restaurants. Free hot breakfast was really good. Would stay again.

"Friendly,comfortable and conenient hotel."

Guo Q, Vancouver, Canada 11/03/2019

Best Western Gateway to the Keys, Florida City, FLORIDA The hotel is close to outlets mall, restaurants and easily accessible to key west . Check in and check out staff was very friendly and efficiently. Room was clean and comfortable. Breakfast was awesome. I will definitely stay again and recommend it to my friends.

"Wonderful staff"

Liz M, Waterloo, Canada 09/03/2019

This hotel is at Gateway to the Glades as well as the Keys. Laundry facilities on site. Grounds well kept and pools inviting. All staff had pleasant smile and greeting. Reception had handout of eateries in surrounding area.

"Very nice hotel"

IslandLife21, Parksville, Canada 07/03/2019

We chose this hotel b/c it was close to the Everglades National Park where we planned to do a tour. Our room was very nice and clean, the staff exceptionally friendly and welcoming. Lovely breakfast area. They recommended a Mexican restaurant (Casita Tejas) to us which we went to and enjoyed their food. The hotel is close to the Florida Keys Outlet stores, Walmart and other shopping. Free breakfast, internet, parking. Would not hesitate staying here again.

"Visit to Everglades "

alysons1877, Trenton, New Jersey 06/03/2019

Stayed here for one night in February for a visit to Everglades National Park. The room was as expected...comfortable and well equipped. Check in staff was polite and helpful. We were able to park at the hotel and walk to a local restaurant for dinner. Breakfast was good with both hot and cold choices. The hotel is about 45 minutes from the Shark Valley entrance to the Everglades, and about 15 minutes from the Ernest Coe Visitor Center. My only “issue” is that there is no hotel sign when approaching from Krome Avenue. If there was one, I certainly couldn't see it in the dark. All in all, I am a fan of the Best Western hotels and would definitely stay here again.

"Gateway to the Keys"

BT-Traveller, Detroit, Michigan 06/03/2019

Stayed for 2 nights. One queen bed room on ground floor facing front of hotel. Room had been renovated, small sitting area, queen bed, micro, coffee, wifi, free parking...comfortable...morning breakfast standard hotel fare, pool, very tiny hot tub...recommend to all if in the area.


User 05/03/2019

The rooms were a little outdated and my linens had stains which made me question the cleanliness of the hotel. I also didn't feel safe. The pool area is pretty. There's plenty of free parking. But the service was nice and friendly.

"Clean,comfortable,reasonably priced."

User 04/03/2019

My daughter and I stayed here on our way to the Keys. The hotel was clean, quiet,nicely decorated room. Breakfast was good, and well attended. The staff was friendly and free parking. I would go here again on my next trip to Key West.

"Impeccable "

291brookeb, Pompton Plains, New Jersey 28/02/2019

Stayed here last night before heading to the Everglades and Keys. Needed something reasonably priced and close proximity to where we wanted to go. Everything was perfect. The cleanliness of this hotel was beyond anything I've ever seen in a 5 star. We received a welcome bag upon arrival with 2 waters and kettle corn. Staff was incredibly accommodating, helpful and friendly. Outdoor Pool is open until 10pm which was great. Very impressed!!

"Beautiful Motel!"

greyhairedgramps, Beachwood, New Jersey 28/02/2019

I was very pleased with the cleanliness of the rooms and grounds. The friendly and personable staff were all one could ask for. The pool was crystal clear and a joy to swim in after a long day! All in all, a very enjoyable stay. I will be back!

"Last stop"

Patrick P, Scituate, Massachusetts 26/02/2019

Best Western was a very clean and great location to end our trip , everyone was very helpful, pool area was clean and a nice place to have a cocktail. Very easy to get to restaurants and shopping. Only an hour to Fort Lauderdale airport .

"Florida Keys"

ayrshire45, Ontario, Canada 26/02/2019

We stayed here for 2 nights before driving down to Key West. Hotel was easy to find and close to highway heading to Key West. The hotel was bright and the room was clean, comfortable and provided everything we required. Every staff member we met were very welcoming and courteous. We didn't use the pool but there were plenty of chairs and was a popular spot.

"Incredible Value"

John Noel B, Oil City, Pennsylvania 22/02/2019

We've stayed at the Best Western Gateway to the Keys four years running, and that should tell you a lot. The rooms are large and well furnished. The entire facility is sparkling clean and well maintained. The open-air patio and pool are so nice. It is a resort-like setting at overnight prices. The breakfast is very good and the staff is always friendly and trying to please. My wife and I both think that the Best Western Gateway to the Keys is likely the best value in all of south Florida.

"What a Wonderful Budget Friendly Hotel"

frankl490, Los Angeles, California 19/02/2019

Wife and I were here for a night after flying into Miami for our Key West road trip. The hotel's location was perfect as the first stop to the Keys. We flew into Miami around 16:00. By the time we got our rental car and take the none-toll roads down. it's too late to do anything. We didn't want to drive US1 in the dark not able to enjoy the view. So we decided to stay over night at this hotel. Our check in process was simple, and the lady that helped us was friendly and knowledgeable. We were given a quiet room like we asked, and had a great night sleep. There were lots of mosquito prevention all around the hotel, we did not get a single bite even without repellent. The room was basic like a Best Western, which was more than fine. WiFi worked seamlessly with a VPN. Everything was clean and tidy. There was a Cracker Barrel near by, which had decent fried chicken. The included breakfast wasn't much to rave about. But the price point of the hotel, there wasn't much to complain about either. Just don't expect much from a basic Continental Breakfast. Overall we will be back. Perhaps next time we can head west to the Everglades.

"Good value for money"

hmsLondon, London 18/02/2019

Compared to the prices for Miami and Miami Beach this hotel was a great bargain. It had a spacious, fresh feel as soon as you walked in, and an attractive pool area. Downsides were the worst pillows I have ever experienced in a hotel bedroom, and the noisiest air-conditioning - we had to switch it off to get any sleep! Breakfast was OK. Reception staff were extremely helpful. Fine for an overnight stop, but would not have wanted to stay longer.

"absolutely nothing wrong- a true rarity"

Bruce W, Crozet, Virginia 17/02/2019

This place had absolutely NOTHING wrong. It is the perfect example of what a Best Western should be. The staff was friendly, the pool is beautiful, the breakfast was good, the climate control was good.

"Very good option in South Florida"

Otherguru, Paris, France 16/02/2019

Florida City is an unattractive town, but its location is great for visiting the Southern Everglades or the Florida Keys. We stayed twice in this hotel and we enjoyed each of our stays. We had a room on the top floor, facing the pool. The front staff is helpful and reacted promptly when we had an issue with the coffee maker. A small gift is offered upon check-in to Best Western loyalty program members. Comfort is excellent. The bathroom is a little dated, but it was very clean. Fast and reliable Wi-Fi. Great pool area with hot tub. The free breakfast is ok. However, the area is small, and it can be quickly crowded. The air conditioning is noisy though, which is problem at night. A luggage rack is also missing in the room. There is no elevator so make sure to ask to ask for a room on the ground (first) floor if you do not wait to carry your luggage upstairs.

"Nice stay"

Hannekbh, Kbh 13/02/2019

The room was spacius, nice and clean. The staff is very freindly and helpful. The breakfast is ok, but not great. We vil rekommend this place. God getaway to the keys and the Everglades. Go to the Shiver BBQ in homestead - it is very god !!!

"Favorite place to sayt in South Florida."

Richard C, Saint John, Indiana 12/02/2019

We have now stayed here three different times and the next time we come to this area we will stay here again. The rooms are nice and clean. The pool area is beautiful although the pool is not heated and the pool was cool/cold (I swim in Lake Michigan so I was alright with it but did not see anyone else swim while we were there). The hot tub could have been a little hotter but most hot tubs now days are not very hot. The breakfast and staff are very good and the location is the best whether you are going to the Everglades National Park, the keys or towards Miami.

"Close to the Keys and Everglades!"

Hunts79, Ogden, Utah 11/02/2019

We stayed at the Best Western Gateway to the Keys the first of February 2019. We had a very comfortable, clean room. The breakfast was great every morning and the staff was very helpful and kind. We would definitely stay there again as it was a great value for the price!

"BED BUGS!!! Don't go there!!!"

Kprvost, Sainte-Marthe-sur-le-lac, Canada 11/02/2019

Just left room 221 where we spent 1 night!!! Found a bed bug on the pillow. Manager came quickly to inspect the room and apologized but they refused to give us a refund. BAD EXPERIENCE, totally frustrating customer service. Don't go there!

Felix C, Owner at Best Western Gateway To The Keys, responded to this review
This guest is blackmailing us. Guest says the found the bed bug the night before and showed us a picture of a bed bug in a napkin. They came in the morning to complain and said they would write a bad review if we didn't full refund. We immediately went to the room and stripped the bed in front to her and found ZERO bugs. We asked her what happened to the bug, she said she let it go outside. The next day see posted completely different daytime photos of bug on pillows that aren't ours. We also had a specialized pest control company come to inspect the room and found no signs of any bugs. This review is being disputed with TripAdvisor.

"Great location—could use some updating"

Chu3ck, New York, New York, United States 10/02/2019

The title says it all. The property is still in a great location for exploring the Florida Keys and Everglades National Park—among other places of interest. I found that the bathroom could use some improvement—especially newer fixtures that work properly.

"Very pleasant stay in Florida City"

OleSeaHaggSS, Toms River, New Jersey 08/02/2019

Booked this hotel as a stopover after traveling the Florida Keys. This hotel was so nice and clean and quiet that we decided to stay two more nights! Felt very comfortable staying in this hotel. Front desk was very accommodating to us. Breakfast was hot and nice selection of items for everyone. Check out the logo waffles! Maintenance and housekeeping were all busy during our stay. They keep on top of their property. Pool area neat but pool was a bit chilly. Pool towels could be a bit larger too. Overall very pleased!

"Pleasantly Surprised!!"

58-Patricia, South San Francisco, California 07/02/2019

I most often stay at Marriott Hotels. But was pleasantly surprised when I stayed at this Best Western in Florida. The front desk people were really friendly and i even received a welcome bag with water and popcorn. The room was very nice and clean. Appreciated the extra blanket in the closet. Breakfast included was very good. Overall really enjoyed our stay! Wish it was a little hotter would have tried the pool. The pool area was very inviting.

"Great place to stay near the Everglades and Keys"

Robert B, Lockport 05/02/2019

We have stayed here for multiple nights over the past few years after the cost of lodging in the Keys tripled in price. We always enjoy it. The service, amenities, and cleanliness are consistently top notch at this location. It is a short drive to Everglades N.P. and access to the Keys is easy. There are many restaurant options nearby, including Pollo Tropical right out front. The Homestead area is not particularly glamorous, but this is a secure location with all the conveniences nearby to stock up before heading out to the Keys. There is a free hot breakfast, a pool, and hot tub. We enjoyed spending a couple of days just staying on the property to enjoy the sunshine. My only complaint is I wish they would heat the pool better than they do -- it was pretty chilly.

BWGateway, Front Office Manager at Best Western Gateway To The Keys, responded to this review
Dear Robert, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We do take pride in catering to our guests' needs the best way we can. It is great to read you enjoyed our breakfast and pool courtyard, please if you're traveling to our area again soon, don't hesitate to call us.

"Family Vacation"

User 05/02/2019

Stayed there night before spending day at the keys. The rooms were clean and comfortable. The full breakfast was very hot and good. No problem with seating. Pool area was nice. Front desk was very friendly. Would definitely recommend.

BWGateway, Front Office Manager at Best Western Gateway To The Keys, responded to this review
Dear Jeilers. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am pleased to hear you enjoyed our breakfast and pool. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Take care!


sharonclark1957, Ottawa, Canada 04/02/2019

We enjoyed staying here. Staff are extremely friendly. Clean accommodations. Will go back for sure! Prices are reasonable for the location. Close to many attractions. You are guaranteed to get excellent accommodations when you stay at the Best Westerns.

BWGateway, Front Office Manager at Best Western Gateway To The Keys, responded to this review
Thank you sharonclark1957 for giving us a perfect score and all of your kind words we appreciate you sharing information about our hotel with other travelers. Looking forward to seeing you again soon!

"Gateway to the Keys"

User 31/01/2019

This is a nice way to explore the Everglades before driving farther south. It's clean and has helpful staff. We didn't use the pool but saw kids having a great time there. The room was accessible for wheelchairs even though we hadn't requested that. Breakfast was fine.

"Nice staff, clean rooms, Will stay again"

822suea, Menomonie, Wisconsin 30/01/2019

We stayed here one night before heading to Key West. Sebastian was the helpful and kind man at the desk. Room was clean, beds were good, everything was good! Only issue was the smell of chlorine coming from the pool. We will be back!

"GR8 Value"

Glen L, Maynooth, Canada 30/01/2019

Stayed at the Quality Inn across the street & believe you me it's worth the extra to stay at this Best Western (more like a 5 star, versus 2 star! . . . ) No complaints. GR8 Staff & Breakfast along with clean comfortable Rooms.

"Friendly helpful staff."

User 29/01/2019

We stayed at the Best Western Gateway to the Keys on January 18, 2019. We have stayed there a number of times and have always been very happy with the cleanliness of the room and the amenities offered, as well as the very friendly and helpful staff we came in contact with. Later in the day on January 19, long after checking out of the hotel we realized that our credit card was missing. As soon as we were able we called the hotel and after asking a few security questions were told that they had the card and would be able to mail it to us. The housekeeper had found the credit card in the room when doing the changeover. Within the turnaround of the US Mail we received our credit card and are very grateful that our entire vacation was not marred by losing it completely. We have always had good reason to be very happy with our stay at the Best Western; the clean rooms, delicious breakfast, great location to nearby attractions, etc., and now we have even more reason to be appreciative of their fine employees as well as all the other benefits of staying at this hotel.

"Nice stop along I-75"

User 28/01/2019

Clean, quiet, best breakfast of hotel chains I've seen in a long time, comfortable, convenient location off I-75. I'd recommend stopping for the night. Ample parking. Very attractive exterior. Nice lobby and eating area was large with 4-stations.

"Easy Access to Everglades National Park"

User 24/01/2019

We were very pleased with this hotel and our room. It was as described, clean, and comfortable. Employees were friendly and accommodating. Breakfast was good--we like the option of hot foods, such as eggs and waffles, which is an expectation we have of all Best Westerns. We specifically chose this location because of the ease of access from the Florida Turnpike and proximity to Everglades National Park. We would stay here again when visiting the area.

"Good location"

kathyellis2016, Indianapolis, Indiana 23/01/2019

Served as great homebase for excursions to upper keys and everglades. Clean, friendly, well-run hotel. Decent free breakfast. Easy to get to right off US 1. Minutes away from two national parks (Biscayne and Everglades) both were open despite government shutdowns.

"No elevators so 1st floor is easier"

CavuF, Charlotte, North Carolina 22/01/2019

This is a “retro” style hotel with all rooms opening to the outside. 2 stories tall so the second floor has long balconies with several stairwells. But there are no elevators so if you have a 2nd floor room you haul your stuff up the stairs and down the long balconies. Next time we will request 1st floor. they do have luggage carts if you request them but of little use if you have 2nd floor room. Rooms are really nice, large, and clean. Nice pool and hot tub area outside which is in an enclosed courtyard. Very convenient to the Keys. A good place to stay before starting down to the Keys.

"Perfect stopover before the Keys"

User 21/01/2019

The Best Western Gateway hotel was the perfect place for my husband and I to stay on our way to the lower Florida Keys! The front-desk staff was very friendly and helpful, and the room was clean with a comfortable bed. An added bonus was the nice little restaurant next door, so no need to drive for a quick meal. We will certainly stay again next year on our way south!

"Nice little hotel"

Dabulz, Stoney Creek, Canada 21/01/2019

This hotel was nice and clean, staff was very friendly and the free breakfast was pretty good. If you are driving down to key west this place would be the perfect place to rest up before driving down to the keys.

"Nice price...great location"

User 18/01/2019

Pros: Clean room, nice variety on breakfast. Great affordable place to stay if you're traveling to the Keys. Feedback: Need to install a plastic diverter shield over the A/C so it doesn't blow straight up and catch the curtains.

"Flooring and water Problem"

User 17/01/2019

Screws in floor at bathroom and refrigerator alcove project up and snag and cut my feet and socks. Looks like a bad remodeling project, which was not correctly completed. Hot water tap in the alcove sink never produced any hot water, tepid water may be an exaggeration of the water temperature.

"nice clean hotel"

gregkentucky, kentucky 14/01/2019

we stayed at the best western hotel on our way to Key West. The check-in was quick and easy. The location was great and best of all the hotel was very clean. great location to stay on your way to the Keys

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Greg, it always makes my day reading a review that mentions our cleanliness, and a great check in process.

"Lovely Hotel "

AndrewA962, Battle, United Kingdom 14/01/2019

What I really love about this hotel is the landscaping. The gardens are full of a variety of plantings, with trees, shrubs, and flowers. All well maintained and looked after. It's very pleasant to sit outside in the pool area and enjoy the flora, fauna, and birds. Oh, and the hotel is excellent!

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Andrew for the great review. I am extremely happy that you enjoyed our landscaping, and our pool area. We tried to offer a variety of local plants to bring in the birds, butterflies, and tourists to enjoy.

"Perfect Inexpensive Base of Operations for Everglades and Keys."

User 10/01/2019

Pricing in the Keys is 2-3 times more expensive than this location. With traffic we made it to Key West in about 3 hours. Everglades entrance and numerous Airboat locations are about 1/2 hour away. Hotel was clean with every employee I dealt with providing excellent service. Breakfast was moderate fare but well attended. I don't like feeling confined inside a hotel so I like the openness of the room layouts with a centralized pool. Free Parking. Plenty of places within 10 minutes to eat, get fuel, or shop. I could go on and on. Crystal went above and beyond giving me some great local places for eating and visiting.

BWGateway, Front Office Manager at Best Western Gateway To The Keys, responded to this review
○ Dear CrossCountryDriver86. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

"Perfect stopover for the Everglades of keys"

oddbod1808, Blackpool, United Kingdom 10/01/2019

We used this hotel as a base for both these areas 2 hrs 15 to key west or 35 mins to the Everglades park entrance. Clean rooms friendly welcome and plenty of dining options within 10 mins of the car park perfect stopover point.

"Great place to stay"

User 08/01/2019

The hotel staff was great. Very friendly. Rooms were clean and well kept. We would recommend for anyone staying in this area. Breakfast was great as well. Pool and hot tub were clean and well taken care of. We will return!!


Linda B, Mesa, Arizona 07/01/2019

We checked in for two nights, we both got sick and ended up staying 7 nights. Front desk was very helpful. Kinda blew our trip to the keys, but some things can't be helped. Overall nice hotel. Breakfast could be better. Lots of restaurants close by.

"Great place!!! "

Mainegirl86, Portland, Maine 06/01/2019

Clean rooms very clean and housekeeping did a great job, great price, delicious breakfast, friendly staff.. need I say more? Definitely a diamond in the rough! Everything is close by and easy to get to the keys/Miami and not pay an arm and a leg.


User 03/01/2019

This hotel is about what you'd expect for a three star Best Western. Room was plain but clean. The bed was hard as steel. The area didn't feel all that nice. It got the job done though due to its location.

"The best hotel near the Everglades"

User 02/01/2019

This is a fabulous hotel. The exterior is impressive, reminding viewers of spectacular tropical vacation destinations that cost a fortune, but in fact this hotel is quite modestly priced for all of its features. The pool, hot tub, breakfast, and staff made all the difference. And the room is just as beautiful as the grounds. Totally amazing! We could not be happier with our stay.

"Horrible buzzing noise coming from our bedroom wall."

Tim100576, Grayslake, Illinois 30/12/2018

The staff is nice but currently trying to sleep and me and my child hear a buzzing noise or humming that is coming from the hotel somewhere vibrating the walls. For $150 a night, this is NOT okay. I needed sleep tonight and that's gonna be really rough with this constant sound. I wonder if my room is next to or above a laundry area or something. There was also ash in the bathtub upon arrival, and tiny black specks on one of the comforters that have left me with bite marks I will gladly take pictures of.

"Gate way to the Keys"

176jameso, Raliegh, United States 27/12/2018

Easy to get to and near many restaurants and other facilities, this was a good choice. My wife and I stayed here two nights and used it as a jumping off point to drive down to Key West and back in a day. It was considerably cheaper than staying in a chain motel in the Keys and allowed us to be back on the mainland to begin our trip north in the morning. The room was not large and was servicible. There is no carpet on the floor but a woodgrain pattern linoleum that is common in Best Western hotels. Easy yo clean but easy to feel every grain of sand if it's not cleaned thoroughly. This floor could have been cleaned better. We were also awakened about 2in the morning by a group of young drunk men standing outside the door, but they moved on after I spoke to them. The desk staff is very pleasant and helpful. Overall the motel is nice, but it seems just a notch below other BW properties I have stayed at.

"best western florida city"

User 27/12/2018

excellent location. great hotel. only one problem difficult to find need better roadside signage. pool was nice,but not heated. nice free welcome drink friendly staff. would recommend this location for families

"Mr and mrs"

User 24/12/2018

Crystal was very helpful in helping us locate the complex. She was on the phone directing us and even went out in the complex to wait until she could see our car and directed us to the motel. Without her assistance do not know if we would have ever found it. Very professional.


User 22/12/2018

All the options that were available at their breakfast were really good. Unfortunately there was one thing I didn't liked about their breakfast. Everything they used were in plastic. Their plates were made of plastic, their cutlery was made of plastic, the cutlery were even covered by plastic and their glasses were made of plastic. This is not sustainable for our environment. Instead of using all this plastic I think you should use regular plates, regular cutlery and regular glasses. That would be so much better for the environment.

"Florida City"

Diane0628, Bradenton, Florida 12/12/2018

The desk staff was very helpful. The guestroom was adequate but there were no toiletries. As soon as we mentioned it we received them. The highlight of our visit was an excellent restaurant, The Capri at 935 Krome Ave. Our server, Eric, was extremely helpful and made good recommendations. The bread was excellent. The chicken parmesan was very well prepared with an excellent sauce. My order was a special gluten free ravioli dish and it was also excellent. The manager came to our table and we expressed our compliments on a lovely meal and a special evening at the Capri.

"Great time but pool cold"

Navigate32336897567, Cobourg, Canada 10/12/2018

We enjoy the hotel but hot tub is small and was occupied the entire time and pool was so cold would be nice if it could be heated. The breakfast was good but so busy and nowhere to sit because it was over crowded

"Good overnighter heading to Keys"

Sasq1958, Vancouver, Canada 09/12/2018

Our stay was one night on our way to the Keys. We wanted to get well south of Miami's morning traffic, after arriving in Ft. Lauderdale in the early evening. The hotel worked out perfectly, it was clean, quiet and comfortable. We really enjoyed an inexpensive meal next door at Pollo Tropical and the continental breakfast provided was good. Would definitely stay there again. Also a close proximity alternative to staying in much pricier accommodation in Key Largo.

"Could be a gem of a hotel if the floors were cleaned every day!"

lbp1961, Gatineau 06/12/2018

This hotel is well situated and the rooms are surprisingly spacious and pretty modern. The problem was that the floors were so dirty that we would actually dirty our sheets in the bed. At first we thought that it was because the asphalt in the parking lot was just repainted. But we stayed there two nights and both nights our feet were so dirty that we would leave dirt mud in the shower.

"Beware - filthy floors and you may be asked to do maintenance on rm yourself"

Kari H, Cherry Hill 05/12/2018

Lobby was fine & check-in easy however on arrival to the rm, the toilet was non-functional and when we reported it we were told no other staff was there and front desk lady could not leave so we had to plunge our own toilet. Asked to just switch rms, she would not allow it even though she admitted there were other open rms...completely unacceptable. Dark tile floors which is better than old carpet but don't take your shoes off or you will find your feet have turned black very quickly from unkempt floor mopping. Also found hair on sheets of both beds. Breakfast was nice. Chose it because of high reviews and we needed a place for the night. Overall it was a place to stay the night on our trip to the keys but would never stay there again given above experience.

"Excellent stay"

User 04/12/2018

Rena gave us excellent service. We arrived very late and was tried. She went beyond the norm. She made our check in quick and even pointed out restaurants and pharmacies that were still opened at our late arrival. Room was clean!

"Great Location and Good Service"

Leah D, Bonita Springs, Florida 29/11/2018

We always try to stay at the BW when going to Everglades National Park because it is located perfectly for us. It is close to restaurants and gas stations, yet is fairly quiet at night. The hotel has always been clean, and breakfast choices are quite good. The front desk staff were very helpful regarding local restaurants and locations.

"Our best choice in FL City"

CindyC3696, Stuart, FL 28/11/2018

My husband and I have been staying in FL City for about 15 over the NASCAR race weekend in November. This is the first year that we booked early enough to get into the Best Western Gateway to the Keys and we are quite happy we did. It is by far the nicest place we have stayed in this area. The beds, staff, breakfast, and back yard pool and spa area were just great! The AC was pretty quiet. This hotel tho, is a bit tired and in need of better maintenance. Upon arrival we kicked off our shoes and in short order, realized our socks and feet were very dirty. Apparently the cleaning folks do not mop the floors. We complained and were attended to right away. The vanity light fixture had an intermittent problem where sometimes in came on, sometimes not. The pillows were not very comfortable and they had old style light bulbs in the lamps that took time to "warm up" when lit. Upon arrival the towels were very nice. Replacements were older and frayed. Overall, these are little complaints and we had a good stay. We stayed in room 101 and it is lower floor on an end (not facing the pool). it was quiet and parking right at the room door has great benefits. Enjoy!

"Nascar Championship"

PattiAbdalla, Pembroke Pines, Florida 25/11/2018

Stayed at this Best Western for the Nascar Championship Race and it was very nice, clean, maid service daily, and free breakfast very good. Will definitely stay there again next year. Great location with lots of restaurant choices.

"Pleasant stay"

mmikko, Joensuu, Finland 25/11/2018

We stayed here for two nights. Sevice was friendly and quick, The room was clean and spacious. Equipped with: Aircon (little bit noisy), tv, micro, coffee maker, hair dryer, free wi-fi and parking. Cleaning was daily. Complimentary breakfast was ok. We didn't try pool. Hotel is about one hour drive from Miami airport. A good hotel at it's own category.

"Spotless, helpful, perfect!!"

User 24/11/2018

The room was spacious and spotlessly clean. The staff was extremely helpful, professional and friendly and eager to be of assistance. Nothing was too much for them. The breakfast was plentiful and delicious, constantly refilled and kept clean. The location was convenient to restaurants, Homestead Miami Speedway, etc. We look forward to coming back again and will definitely recommend this hotel to family and friends. The only word for them is Awesome!!

"Orchids. "

eaglesridge, Punta Gorda, Florida 15/11/2018

This is a great hotel. Have been staying here for years annually to purchase orchids and bromeliads from all the great orchid farms. There is also a banana farm. Plus a great local stand called [Robert is Here] which is unique. The staff here is super and checkin a real pleasure. Isabella is always smiling and a pleasure to deal with. Breakfast is always Good and plentiful. Rooms and grounds well maintained. Always making improvements. Great place to overnight on way to keys. Try it - you'll like it.

"A Great Place to Stay"

Laurie W, LaBelle, Florida 14/11/2018

The room was clean. The staff was courteous and helpful. The location was great. It was an easy drive to Biscayne Bay National Park, the speedway and Everglades National Park. Restaurants and shopping were nearby. The only issue I had was that our room was on the second floor, but there was no elevator.

"Nothing to write home about"

gl0baltraveler, Saratoga Springs, New York 14/11/2018

I haven't stayed in a Best Western in a long time. I'm usually a Hampton Inn regular but this was close to where I needed to be in the morning. You access the rooms from the outside rather than through the main lobby. There was plenty of parking near my room. The rooms all surround a pool. The room itself was a decent size with a smallish TV (no sleep timer), a sofa and a little table. The bed was comfortable. The bathroom was not as clean as I would have expected. I found several hairs in the shower, in the sink, and near the toilet. Breakfast was okay but nothing great.

"dog poo and dead birds at hot tub"

User 11/11/2018

Web site states POPCORN in every room...No pop corn and no one seemed to know what I was talking about...Dog poo next to hot tub..dead birds stuck on picks above hot aid in hot tub...syringe in parking lot....wake up call was 12 hrs early, wrong time...

"A few nights while visiting the Everglades"

chris d, new jersey 08/11/2018

My son and I stayed here for a few nights while visiting the Everglades and doing some fishing. The hotel met or exceeded all my expectations. The rooms were large and clean. The bathrooms were large and clean. Housekeeping cleaned up daily. Rooms had large TV's. The in room refrigerators were a plus. The breakfasts were the usual hotel breakfasts, but ample. We had a rental car so we were able to drive to dinner. We ate at Cracker Barrel and Texas Roadhouse which were less than a mile away. We also tried Shivers BBQ and Mama Mias which were a little further but worth the drive. The hotel fills up every night but empties out each morning. The pool is small but nice and there are plenty of lounge chairs. Check in and out was quick and easy. We were able to use the hotel computer and printer to print out our boarding passes. We plan to make this an annual trip and will definitely stay here next year.

"Being able to sit and relax by the pool"

debstar402004, North Carolina Coast, North Carolina 06/11/2018

This place was a good place to stay. My room was on the second floor and it was very was very clean. My room was attended to every day. Iris and Breela made sure of that. The pool and hot tub were very clean.

"Pleasantly surprised. Reliable BW"

ElizabethDonn, Melbourne, Australia 31/10/2018

We had just one night here as Florida City is convenient for Everglades NP and “The Keys”. There's not much in Florida City but this hotel was really nice and good value. It's only rated 2.5 star but everything is well presented. We booked a standard king bed room and had room 144, a ground floor room, pool side. The room was spacious with a separate wet bar area that had a sink, fridge and microwave. Smallish bathroom with shower over tub but everything clean. Comfy, firm bed but pillows not to my liking. Those small, lumpy pillows. The pool area was really lovely. Good size pool, lots of sun lounges and tables. Breakfast was included and was a good offering with eggs and sausages as well as all the usual cold buffet items. Walking distance to some food outlets including McDonalds, Denny's and a chicken fast food out let. Guest laundry came in very handy. We were very happy with out choice.

"Very good place"

Michel S, Florida 31/10/2018

Very good place, very clean, confortable at a good price. Very good service at front desk and a hot breakfast. This hotel is well located in Florida City. I'm very satisfied and I recommand this place.

"Minh Nguyen"

FarAway03067356177, Clearwater, Florida 30/10/2018

Over all was OK, not quite happy with the shower for the handicap, we have a hard time to operatethe shower for my wife, I was a strong man and have ahard time with it!Can not change the room because all ADA are booked!

"Excellent Value"

User 29/10/2018

We host an event during Fantasy Fest so travelling with 7 performers I required 2 rooms. The lobby was very nice, much more so on what I thought it should look like based on the exterior. It is an older looking hotel from the outside but the renovations they did on the lobby and rooms made this a very comfortable stay. The value was EXCELLENT considering location and time of year. Next year when we host our event we will definitely stay here again

"Great Pool. lovely room."

superagent2016, Cairns, Australia 28/10/2018

The BW Gateway to the Keys, is a great location for doing a day trip out to Key West etc. It is a nice clean hotel but is let down by a less than average breakfast bar. Lucky for us Starbucks is just up the road. I cannot fault the service here and Mercedes and Iris our room attendants were just wonderful. The beds are little on a hard side for my liking and once again you have the Best Western Half pillows. Not sure why they cannot give you a full decent size pillow but on a double bed we got 4 half pillows. Anyway prettyr nice stay for good central cheap location close to the keys.

"Nice place"

carmenandtodde, Oldenburg, Germany 22/10/2018

Ein zentral gelegenes BW im gewohnt guten Standard. Eine Stunde nach Miami, 30 Minuten bis zum Everglades Nationalpark, 45 Minuten nach Key Largo. Nice Hotel. Central. Close to Miami, Everglades NP and Key Largo. Also a quiet place in a growing town of Florida City. Friendly staff, clean. We will Be back.

"Great 1 nite stay"

143suep, Rotonda West, Florida 20/10/2018

clean hotel. Bedding was conftable, plenty of towels, pool was warm, but dirty with leaves. Pool to wels like sand paper...tile flooring in the rooms, kind of strange not rugged. Breakfast typical of best westen. Lots of dining options in the area.capri was very good. Check out a breeze. Great value


sassysaint, Fort Worth, Texas 16/10/2018

Perfect place to rest before heading to key west Inexpensive and clean with pleasant staff Happy to get a break from driving and relax I'm a clean quiet hotel easy access on and off highway 1 and Starbucks nearby

"It is an ok place to stay"

Deborah B, Botucatu, SP 07/10/2018

I was in this hotel for 2 nights and I regreted of not staying in the Holiday inn Express as usual. The room is Ok and so is the bathroom and staff but the breakfast it is not very good. Because of the price, the hotel gets many people and at breakfast time it is crowded and not many spaces to be. I think it is worth paying a little more and stay in another hotel.

"Great stopover to and from The Keys"

Martin W, Oklahoma City, Oklahoma 02/10/2018

Really impressed with the quality of this Best Western. Normally the chain are functional and simply suffice, but this specific hotel is a revelation. The check-in is bright and airy, the rooms have all been smartly renovated, the pool area is large, clean and inviting and the free breakfast is expansive and satisfying. In addition the staff are pleasant, efficient and helpful. Add to that the location just at the top of The Keys plus the bargain price and it all adds up to a great experience, well worth 5 stars. Okay, the town itself isn't that great but we can hardly blame that on Best Western, can we?

"Very Nice!"

Beth H, Clearfield, Pennsylvania 30/09/2018

Nice front desk personnel, very comfortable bed, typical breakfast fare...waffles, scrambled eggs, link sausage, fruit, cereal, juices, coffee. Reasonably priced. No complaints. I would stay here again.

"Perfect stop on the way to the keys"

alexmhc, Pittsford, New York 24/09/2018

I slept here one night between Fort Lauderdale and Key West and it really helped in splitting up the drive. Everything was clean and worked well, and the free breakfast had many options. I would definitely recommend this place if you're looking for a stopping place before the Keys.

"Best Western - You know what to expect"

TomazHren, Domzale, Slovenia 03/08/2018

Friendly and helpful staff at the reception. Great breakfast. Rooms large and spacious. koplanica velika. Room and bathroom clean. The air conditioner can be very loud at night, which can interfere with sleep and.a small swimming pool on the terrace of the building.

"Excellent hotel and friendly staff"

garyy691, Tampa, Florida 01/08/2018

I have stayed at this hotel on several different occasions and have ALWAYS been very happy. The staff, especially Isabella are friendly and professional. The breakfast is a full breakfast including delicious waffles that you make fresh. There is always coffee and tea throughout the day. The pool area is awesome and the hotel provides pool towels.The entire hotel is VERY clean. The room and the beds are comfortable and has a microwave, refrigerator and coffee machine.I highly recommend this hotel and I know you will be happy staying here. Definitely my favorite hotel and I travel frequently.

"Great Stay!"

Christopher C, New Carlisle, Ohio 31/07/2018

Stayed one night while visiting attractions around the Everglades before going on to Deerfield Beach. Very nice and convienent room with couch and table. Free breakfast the next morning was wonderful!

"Great value"

User 30/07/2018

We stayed here coming from Ft. Lauderdale and going to the Keys. This hotel is in a great location and is a great value for what you pay. It's not fancy but it's clean with large rooms and has a continental breakfast. The pool area is very nice - although we didn't actually get to enjoy it. Bottom line - can't beat what you get for the price!!

"Best hotel to see the keys at a decent price"

User 28/07/2018

We stayed here for 3 days so we could snorkel at key largo, marathon key and then visit key west for the day. The hotel is located right on highway 1 at the start of the keys. Gas, food right across the street. Key west was only 3 hours away on normal traffic but was only 2.5 hours at night. Hotel had a great hot breakfast, nice pool Great location so we will be back in October for more keys adventures.

"Clean quality room!"

dpmartin70, Fern Park, Florida 25/07/2018

This hotel is great! You cannot beat the price! The rooms are very clean and modern! The front desk staff is very helpful. I arrived a bit early and called ahead to see if my room could be ready,the front desk staff helped me out! The place is great and within walking distance of restaurants! I'll be back!


User 25/07/2018

My family and I stayed here and enjoyed every minute of it! Our room was super clean! The staff were extremely helpful and friendly!! Their breakfast was awesome! They served, waffles, eggs, sausage, oatmeal, yogurt, toast, bagels, cereal, and more...and yes there was coffee! Hotel was busy when we were there, however, it was still very quiet and comfortable!

"One of our favorite Best Westerns"

User 23/07/2018

We stayed again at the Florida City Best Western last week and have to say it is one of our favorites. Everyone is very friendly, the rooms are great, rates are very reasonable and the grounds/pool are really well kept. The location is perfect for visiting anywhere in the Keys, all the wonderful sites in the Homestead area, as well as the Everglades and Miami. We will definitely be back again!!!

"Great value and place to stay...wery clean, nice and current"

Pleased_Customer123, Houston, Texas 22/07/2018

My wife and I stayed in this motel the last week of June (2018) and were impressed with every aspect (i.e. cleanliness of room/facility, professionalism and support of staff and owner). We are retired educators and are very conscientious about lodging rates. We felt that not only were the rooms that we stayed in very clean/nice/current, we got them at a very reasonable/fair rate. Two nice amenities that we really appreciated were the 24 hours a day hot (really good) coffee in the breakfast area and the wonderful breakfast (full continental + eggs, sausage and waffles). The front desk staff was always available/accessible and there were 1-2 food preparation and house cleaning staff members monitoring the breakfast areas at all times and available to help with any breakfast items needs. I would definitely stay here again and would recommend it to my friends/relatives. Thanks again to the Gateway to the Keys Best Western owner and staff!

"Great hotel "

User 18/07/2018

My boyfriend and I stayed with our 2 little cousins. This hotel is very nice and clean. The staff is very friendly! The continental breakfast was great! They had lot of options and plenty of food available. We loved the hot tub! It was a plus. Very close to restaurants. It is a great place to stay if you are driving to the keys like we did! Rooms are spacious and very clean. Definitely recommend.

"Clean, quiet motel"

lorien816, Kansas City, Missouri 15/07/2018

Our family spent five nights at this motel. The motel was very clean and the staff is friendly. The rooms were basic but comfortable, with microwaves and refrigerators. The motel is located within walking distance of several fast food restaurants (a big plus when traveling with teenagers, as we did). The breakfast offerings were the usual motel fare: scrambled eggs, sausage, bagels, waffles, etc. We did occasionally hear noise from the parking lot. The pool area was clean and pretty. Overall, I think it is a nice motel and we would definitely stay there again.

"Great hotel, great service, great breakfast!"

User 14/07/2018

We had a wonderful experience during our stay at the Best Western! The rooms were spacious and comfortable... the complimentary breakfast was terrific... and the employees were kind and friendly! Couldn't have been better!

"Our Favorite hotel"

IrinaNatli, Orlando, Florida 13/07/2018

We always stay in Best Western in every state we go and are always happy. Hotel is clean with comfortable beds, wifi, pool, iron, extra towels. Very good breakfast is included. Great service! Thank you BW! Irina

"Great Stop for the Night"

User 13/07/2018

We stayed here one night before heading to Key West. We were a little skeptical after seeing the chain link fence on the one side, but this place was great. It was quiet at night, the was a pool (we did not use), and breakfast was great (hot, cold, unhealthy, healthy). The only flaw was that the breakfast area was packed. We didn't know that we could grab our breakfast and go sit outside, or in the additional seating area, until after we were done and saw that others had done so. That would have relieved our ears from the screaming children at breakfast. Oh well. Staff was great. Place was clean. We would stay again.

"Overnight Stay on way to Key West"

Pati K, Inverness, Florida 09/07/2018

For the price, the hotel was a pleasant surprise. Clean and comfortable. Staff very pleasant. Breakfast that was included with price was very nice. Highly recommend. The location was convenient for any last minute items or a bite to eat.

"Clean and Comfortable"

sparks101955, Springfield, Tennessee 09/07/2018

Stayed there for 2 nights. Water was hot, a/c was cold. Tiki Bar food was excellent and reasonably priced. Shrimp tacos are to die for. The breakfast was waffles, scrambled eggs, bacon, sausage, toast, bagels, yogurt, fresh coffee. The staff were very friendly and helpful. We stay there again.

"Exceeded exectations"

CJBridger, Key West, Florida 07/07/2018

I stayed with my son for 2 nights in July. It was very clean and well kept. The staff was friendly at check in, we got a choice in the room location. The pool area was also nice- with a pool, hot tub, and corn hole boards set up. I wasn't expecting much as it was an affordable motel... but I really felt like it was nice and clean and I would absolutely stay again.

"Last stop before Keywest"

Janie S, Columbia, South Carolina 01/07/2018

A great, friendly and clean place to stay. We parked our boat at the end of some parking spaces and felt good that the hotel provided security throughout the night. In the large room I liked the double bed,couch and two sinks. Also the tub was so clean I took a bath instead of a shower. I also liked that the room could be made very dark for sleeping and very quiet too.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you so Janie for the amazing 5 star review. I am glad we made your stay a great one.

"Good to take trip Key West"

User 29/06/2018

Confused to find according to GPS and officials adress, no sign hotel at Krome Ave,only at South 1 ,No gym room ! Jacuzzi pool no work ! Breakfast ok ! but annoying non stop watching staff from kitchen,feels like cafeteria in jail . Day staff at desk information,even do not said ,,good morning,,,,,but second shift lady at desk (Mexican?) excellent! ,smile,polite,and helpful , bring her to better management position ! All others by BW ,OK !

"Great Stay"

Jenna2114, Prince Frederick, Maryland 26/06/2018

We booked two rooms for one night before heading to the Keys for our vacation house that was not ready until Saturday. I have to say with the price I was able to get both rooms for I was very concerned what type of rooms these would be. I was pleasantly surprised how clean, well maintained and the room not only was clean but smelt fresh/clean. Quite impressed. Would absolutely recommend, and will stay here again in the future.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Jenna2114 for a great review, and thank you for the recommendation to others. I look forward to seeing you again.

"Place to go to."

Cathy V, Pt St. Lucie 26/06/2018

We always stay at Best Western in Fla. City whenever we race. We are in SCCA and visit there many times a year. The place is clean the customer service is wonderful. One of the things we enjoy is the pool area it is very Tropical. They have redone it but have to say it was even great before. Breakfast is excellent waffles, fresh fruit everywhere Danish, toast. Hot food anything you may want. If I have to give it one bad thing it is the scrambled eggs they were good but not a fan of powdered eggs. Every thing else is so fresh, clean and comfortable.

"Terrible Customer Service"

User 25/06/2018

Stayed overnight with my wife and baby. I was told we could not get a crib for the room, not because there weren't any available, but because the guy who would normally do this was quote, “sleeping.” Also, the fridge in the room was not working. They offered to move us to a different room, but the baby was already asleep and I explained that we couldn't move, and if they would please provide a new fridge. They could not, and I explained that I would personally go to a vacant room and swap that fridge with our broken one. Again not possible. So, I tried to get some ice to put into the sink to at least keep the baby food cold in that manner, however the ice machine was not working either. So, in conclusion, if you are considering this hotel for your stay, however convenient it seems being close access to the Florida Keys, it may not be worth the headache.

"A Hot, Uncomfortable Night"

donorlinda, Milledgeville, Georgia 22/06/2018

We have stayed at this hotel numerous times and have had a good experience, except for our most recent stay. We reserved the room a month in advance and arrived to a room at 9:00 P.M., after a 10 hour drive, that was hot, in the mid 80s, even though the thermostat on the AC was set at 70. We turned it down to 65, and hours later that temperature was still barely tolerable. We could feel cool air coming out, but it just was not sufficient enough to cool down the room adequately. Beside the warm temperature in the room, the bed was hard and pillows small, flimsy squares. I felt horrible the next day. Otherwise, the hotel offers a breakfast and a nice pool that we did not use because we arrived late and were leaving early the next day for Key West.

"Good place"

User 18/06/2018

My family and I stayed here while traveling to the Everglades. It was a decent place, with a nice pool, and great location for traveling to the NP. I'd given them a 5 if they wouldn't have placed us (nor anyone) in the room next to the facility laundry! It was super loud, you could hear the dryer spinning, and workers in and out all the time! I was NOT pleased! NO ONE should be in this room! My recommendation would be to turn this into a storage room for all the housekeeping carts... They were just lined up outside our room along the walls. I'm surprised no one stole stuff off them actually. Like I said, decent place, just don't get that room!!!!

"Loved it!"

User 17/06/2018

Loved our stay! The staff was very friendly. The entire hotel inside and out was very clean. The breakfast room was clean,well staffed and a good selection of foods. The hotel is centrally located to a lot of fun things to do. We stayed 7 days and would stay here over and over again. This Best Western is the best!!!!

"Great base for exploring keys and evergladed"

Hugh R, Workington, United Kingdom 14/06/2018

Typical motel style accommodation. No frills but large room with all you need. Good big pool area to relax at the end of the day. Reasonable breakfast. No parking charge which is a bonus in these parts. Noisy Ac

"Overnight on the way to Key West"

Michelle A, Port Saint Lucie, Florida 14/06/2018

We booked a room here as a midway point to Key West. We were extremely happy to see how clean the rooms and grounds were. We weren't sure due to never stopping in this area before. There were plenty of places to eat within walking distance we ordered a pizza for delivery which was very good. For the price I was very impressed on top of it all. Also, they had a complete breakfast and I do want to add that everyone was very friendly. I would definitely recommend this hotel and will stop here again.

"Great stay"

lovetotravel0075, Weeki Wachee, Florida 11/06/2018

7 of us went down the keys to dive and our first stop was in Florida City at the best western. We were very happy we did. The rooms were very clean, as well as the pool and the grounds. Employees very friendly , we will definitely stay there again on our next dive trip.

"Great Place to Stay"

Charles K, Port Richey, Florida, Usa 08/06/2018

Made a reservation & stayed at the Best Western Last Saturday on our way to Key West. The hotel was very nice, had a great pool & spa area. The breakfast that came with the room was excellent. All the staff at the hotel were friendly, courteous, and helpful. The room was very comfortable and clean. I would highly recommend this hotel to anyone.

"Fine but NOT more"

Palle L, Hvidovre, Kobenhavn, Denmark 08/06/2018

Hotel best western gateway to the keys are ok but not more it's a ok hotel for one night but with a lot of traffic sound all day an night breakfast are also ok al room are clean staff are servicemindet

"Nice place"

User 04/06/2018

We stopped here for a night on the way to Key West. Staff friendly and let us check in early which was handy after a long drive. Rooms were adequate and clean. Quite noisy at times as between 2 main roads but all the hotels are in the same area so not their fault. Breakfast was great and included. Plus 10% off at local restaurants that we used.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you 19696ws for the wonderful review. Makes us happy to read that your experience with us was a good one. I am glad you enjoyed the discounts within the local restaurants, and of course our facility.

"Great hotel "

lucy-notts99, Nottingham, United Kingdom 28/05/2018

Great hotel perfectly located for accessing the keys and the Everglades. Very clean, modern, large rooms with little kitchen and everything you could need. Breakfast was nice, enough choice to set you off for the day.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Lucy-notts99 for your 5 star review. Its always wonderful having reviews like yours.

"Better Than Expected!"

MikeB1952, Colorado Springs, Colorado 28/05/2018

We were on the tail end of a trip to the National Parks of southern Florida and this was our last stay. We had stayed in a number of quaint and interesting Inns. I just wanted a place to stay. This turned out to be better than that. Check-in was very pleasant with two very congenial desk clerks. When I asked about dinner recommendations, they both chimed in with a variety of suggestions. And just nice pleasant conversation. The same was true of checking out. They seemed genuinely pleased that we stayed there. The room was rather like a mini-suite - a bed area with queen bed, bed tables and dresser. And a sitting area with a sofa, mini-fridge and microwave. It was all very well maintained and clean (big with me). Breakfast was rather average for a chain Hotel. Not bad. A nice little breakfast area. Was a bit crowded. Food was the usual chain Hotel fare. Was fine and began the day nice.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you MikeB1952 for an awesome review. Its make me smile reading how guests like you enjoyed our room, and facilities.

"House Hunting"

User 27/05/2018

The BW Florida City is a well maintained facility with a friendly and helpful staff. The free breakfast menu provided an excelent selection of we'll prepared food that was fresh, hot and avaliable during the published hours. The pool and hot tub were clean and refreshing after a busy day. The roon care staff went out of their way to accommodate our schedule and meet our needs. I will definately use this hotel again. Ocie

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Ocie for the super super review. I love reading reviews like yours. I can't ask for a better review.


Stefano C, Melzo, Italy 24/05/2018

Spent 2 nights in this Best Western in Florida City. Great place, very quiet and cosy, clean and comfortable. From here you'll be visiting the Everglades in a blink of an eye or you can drive to Key Largo and further on the Keys. Breakfast is standard and we really enjoyed it (waffles, eggs, milk, cereal etc.), as we were very pleased with everyone we dealt with of the staff members (so many thanks). There is also a pool available, open till 10 pm. Loved it and really advise you to consider booking the Gateway.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you so much for this amazing review. I love reading the great experiences of our guests.

"Bargain hotel at entrance to Everglades."

User 22/05/2018

Stayed here two nights after getting rained out of the Keys. Typical Best Western facility. Great breakfast included. Room could use better acoustics (I'm a light sleeper.) and carpet had some stains. Staff was very helpful

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Peter for the review, and for your stay. I am very happy that our staff was helpful, and we are currently waiting for our order to upgrade our room flooring. Hopefully next time you come by we will have it installed and ready for you.

"Good stop before driving to Key West"

User 16/05/2018

The hotel was clean and comfortable, just one block off US 1 the only road thru the Keys. Free breakfast and coffee and on the road before the traffic starts on US 1. A restaurant is next door so no need to drive for dinner.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Donald for the great review. I appreciate the comments on our breakfast, and the local restaurants. Hopefully next year we will have a couple new restaurants opening up 1/4 mile from us.

"Good Location for Everglades and Biscayne National Parks"

cogaha, Apex, NC 15/05/2018

This hotel is in a great location near one of the entrances to Everglades National Park and also to the entrance of Biscayne National Park. The check in process was quick. This is an older property (outside doors, no elevators) that has been updated. The lobby is really bright and open and the rooms had newer beds that were very comfortable (our sheets were a little worn, but very clean). Breakfast was good, with the usual choices (cereal, yogurt, fruit), and they had scrambled eggs. I thought this hotel was a great value in a good location for the activities we had planned. We would definitely stay here again.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you cogaha for the wonderful review. Thank you for the kind words, and of course staying with us.

"I no longer trust the Best Western brand, will never stay at another Best Western and will encourage family/friends to s"

User 14/05/2018

I no longer trust the Best Western brand, will never stay at another Best Western and will encourage family/friends to stay elsewhere. Low quality stay, not worth the money. You can hear every noise off the street. The night we stayed there was a 2.5 hour disruption right outside our door from 10pm-12:30am. Police took more than an hour to arrive and another 1hr+ to resolve the conflict. The conflict included a threat and we were afraid to leave the room. Best Western did a terrible job of addressing the issue with guests. We did not even receive an apology and were told only a $20 credit could be offered. They denied a credit to the neighboring guest room entirely!

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Its sad to read your review, but honestly I was watching on our cameras. Yes the room next to you was a drunk man, and you complained about him. We called the police department, and it is out of our control if they took longer than usual to respond. The times you mentioned is a little exaggerated, but the situation did take longer than I would have liked. You called the front desk several times, and we did the most we could legally do. The next morning we gave you an additional 25% off your discounted rate. I remember you asking for a full refund, and we apologize that we could not meet your request. If it was a situation that was our fault we most urgently would have given you a free room, but this situation was not our fault and we handled it correctly. Each hotel is Independently Owned and Operated, so please don't fault the hotel brand for your stay with us. I greatly appreciate your visit, even though this was not a great visit for you, I do hope you stay with us or another hotel in our brand soon.

"Convenient to the Everglades and Biscayne."

writerteacher, Hopewell 14/05/2018

We stayed at the Best Western in order to visit Everglades and Biscayne National Parks. The property worked well for this purpose, as it is a short distance from the road to both Parks. As for the property itself, the bed mattress needs replacement--it was soft and a bit lumpy--and the bathroom door was difficult to close without shoving it. The breakfast was adequate. I wish they served prepared oatmeal rather than packaged. I loved the oranges and bananas provided, but cut up fruit would also have been good.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you writerteacher for your review, and stay. I am sad to read that the bed was not up to your standards. We do have the bed mandated by our brand and they are fairly new. I will definitely check your room and make sure that it is flipped and rotated every quarter. Concerning the bathroom door situation, I will have maintenance look into that ASAP. Thank you for your stay, and your review.

"Affordable, clean and great stop over"

midnite_trouble, Augusta, Georgia 14/05/2018

The front desk lady was amazing. We called ahead to let them know we were coming in late that night and she switched us to a bottom floor room. She was also able to get us a rollaway bed on short notice. The breakfast in the morning was more than adequate to get us going. I liked the little coffee maker they had in the room. Was not too weak. The room , pool , and grounds were very clean. You could tell the room had been just painted because there were still strips of tape edging the areas just painted in some spots. My only personal complaint was the beds were way to hard for me. But the kids and hubby were able to sleep. The AC in the room was very efficient.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you midnite_trouble for your review, and recent stay. I will talk to maintenance about making sure they follow up, and remove the painting tape. Thank you again for your visit.

"Close to the keys, affordable and clean"

Rebeccasue2011, Orlando, Florida 10/05/2018

This is a smaller, older motel, but very well kept, clean and really affordable. It's closest motel to the keys, which make it much more affordable. They have a beautiful pool area with a hot tub. The free breakfast started our day off right. Be careful with directions, as computer generated directions got other folks lost, it's just one block off US1.

"Nice hotel for exploring Miami"

LarLa77, St. John's, Canada 09/05/2018

We stayed 2 nights after a trip down to Key West. We used it as a home base for a day into Miami Beach. Traffic was bad getting into the city but it was nice not staying in the middle of the hustle of a big city. The pool area is lovely and private. Breakfast was good but the breakfast room was really crowded making seating a challenge. You can sit outside by the pool however. They kept things restocked at the breakfast area. Great service. Only downside was not enough places to charge our devices. Would recommend.

"Wonderful stop before to rest a night before you head down to Key West"

kathieandre, Honolulu, Hawaii 09/05/2018

I really enjoyed this Best Western. It was extremely easy to find, the check-in and check-out were easy, and it was a lovely place to stay overnight before heading down to Key West. I would highly recommend this place!

"Great spot for access to the Everglades and the Keys"

Mike H, Phoenix, Arizona 07/05/2018

We picked this location because of the easy access to the Everglades NP and also the Keys. Lots of restaurants in the area and we found a couple that we thought were great. Highly recommend this hotel for its location.

"Great Everglades East Location"

Robert U, Santa Ana, California 07/05/2018

Not many of the 3 stars in the area of value. Get this one if you can if you want that level of quality after sweating in the Everglades for the day. Don't get me wrong, I like the park, but when you are used to A/C and clean sheets this is a nice retreat. I give it a solid good. Everything works. Staff will remedy problems. (We had a mix up on cleaning but it was remedied when reported) Laundromat convenient and used. Location is worthwhile because you can do a lot of driving in and out of the park. Breakfast borders on marginal. Suggest scoping it before if you plan to make it your major meal and skipping lunch and doing the park for the day.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Robert for the great review. I am glad you enjoyed the Everglades, and our cold A/C with clean sheets.

"great stay!"

User 02/05/2018

had a fantastic stay at the BW Gateway to the Keys. Very clean room, crisp, clean, fresh and updated property with a good solid breakfast and plenty of restaurants walking distance. Great pool area with lots of deck space.

"Nice room, good services"

frapachipa, Siesta Key, Florida 01/05/2018

Perfect location for visiting Key west and Everglades. Rooms are clean with enough space and very good breakfast. Around is good posibility to take a fine dinner . I can recommend it also for good services and sympatic staff.

"Clean nice room"

jlynnl81, West Bend, Wisconsin 29/04/2018

We just needed an over night after flying in before moving on to our final location. The rooms were clean and modern. Pretty good size too. We didnt make use of the pool or breakfast. We walked through the breakfast area and it looked pretty standard. My husband wanted something more substantial. We would definately stay again

"Solid choice, good price"

OldPee, Boston, MA 28/04/2018

My family, 2 adults 2 kids, spent 2 nights here to see the Everglades. Location is excellent on Rt1. Hotel appears clean and modern. Checkin was super quick and efficient. Room was standard sized and clean. Bathroom had above-average fixtures. There was an additional sink/counter right outside the bathroom which was handy when 4 people are getting ready in the morning. Good free wifi. Good cable TV. Very comfy beds. Pool looked above average for this class of hotel. Breakfast was above average ... waffle maker, eggs, bagels, yogurt etc. Coffee machine was so-so. Plenty of staff cleaning tables and keeping food stocked. Price was very reasonable for what you get. Definitely recommend.

"On our way to the Keys"

texas19762017, Texas Gulf Coast, Texas 24/04/2018

We stopped here on our way to the Keys. I had a package that was to be delivered to the hotel. As soon got mom a I got there they had my package. I had talk to Roger about the package and needing a ground floor, both of those thing were taken care of.(Thank you). They had a great pool area. The check in and out was easy. Breakfast was good.

"Excellent stay."

Cathy S, Port Saint Lucie, Florida 24/04/2018

Stayed one night with granddaughter. Room was clean and nice. Staff was very friendly, great breakfast. Internet was also fast which is not typical for hotels. Will stay again. Location is right at entrance to upper keys, so very convenient.

"Great place to stay"

RochaControls, Tampa, Florida 24/04/2018

I often stay here for business. My stay is always pleasurable. The rooms are always clean, beds are comfortable, convenient Wi-Fi access and breakfast. The pool is certainly a plus. I would highly recommend staying here whether on business or pleasure.

"Great hotel between keys and Everglades"

patandz, Buffalo, New York 23/04/2018

Enjoyed our brief stay. It was clean, well maintained, staff was friendly and good breakfast! Hot tub was welcoming clean n a cool night. We were greeted at the front desk with a smile . We found it convenient for a visit to Everglades or the Keys

"Nice Exterior But Rooms in Need of Maintenance"

brw115, Charlotte, NC 23/04/2018

I tried to fairly judge this hotel based on the area it is in and the standard of other hotels in the vicinity. Despite being located in an economically depressed area, the hotel is painted a bright cheerful color on the outside and lobby is modern and inviting. The pool area is also nice. We had the opportunity to stay in three different rooms during a four night period at this hotel. The first room had an A/C system in serious need of repair and when we called maintenance the young kid did not seem to have a clue about the system or how to fix it so we changed rooms. I tried to explain to him that the very dirty filter had something to do with the system not working properly but he just shrugged. The second room had great A/C but the bathroom was a disaster. The toilet would not flush properly and the shower curtain would not close on the bent shower rod so water sprayed everywhere when you were in the shower. It was obvious that this problem had existed for a long time as considerable water damage was evident on the floor. The carpets in this room and the first room were absolutely filthy. White socks turned black within minutes. We left after three days but do to car problems we had to return a couple of days later. The third room had adequate A/C but again very dirty carpet and a toilet that would not flush properly. Others have mentioned cookies in the lobby and this is true. Cookies await you when you arrive. The area this hotel is located in has streets strewn with trash and a host of fast food joints for your convenience. Several other similar priced hotels are in the area as well.

"Night before the cruise"

586haroldk, Toledo, Ohio 19/04/2018

Decided to get off the keys the night before we headed for the cruise ship. Sometimes traffic can be brutal on US 1. Stayed at the best western in Florida city and it was wonderful. Only negative was we were on the second floor and steps can be difficult for older folks.

"Great Location"

TravelerCHC, Westford, United States 18/04/2018

We had a pleasant overnight stay after a long flight from MA to FL. This BW hotel provided an ideal stop on our way to Key West. As a budget hotel, it is worth the $$. The room was well prepared and clean. The lobby was bright and welcoming. The breakfast buffet was adequate with warm eggs, sausages and waffle maker. The stuff was very friendly. The surrounding area appears safe. I like the fact that the hotel was not directly on the US-1 and there was no traffic noise. The only negative was the construction outside of the lobby but it should be completed in a couple of weeks.

"Great Overnight Stay in Florida City before Traveling to the Keys for amazing LOW Rates."

4FromIowa, Cedar Rapids, Iowa 18/04/2018

We stayed here for one night in March 2018. I was a little nervous when we drove up as it was a motel. However, my worries were quickly resolved. The hotel was beautiful. The lobby was bright, clean and beautiful. Located adjacent to the front desk is a small but efficient breakfast area where daily standard hotel continental breakfast is served. It was clean and neat and nicely decorated. The hotel is shaped in a U with rooms around the outside and some facing in toward the pool. From the outside the kids were asking is there a pool, I said I am not sure. We were pleasantly surprised to find pool is in the center of the U shape. It is a beautiful courtyard area just off the breakfast area. A nice sized pool and hot tub. It would be a really nice place just to stay and enjoy for a few days. Our room was located on the second level. No elevator so you need to be able to carry your luggage up the stairs. Our room was a standard two bed room but clean, neat and well maintained. The best part was the price complete with tax was right about $120. That is a great price and with the continental breakfast included you can't beat it. Only negative I would say is that when I checked in on line, it asked what time I wished to check in within several 2 hour blocks of time. Since it was an option we chose 10-12 since we arrived in Miami on an early morning flight. Upon arrival we were told this was not an option and check in was at 4pm. I would suggest if it is not an option then it should not be listed as an option on on line check in. Otherwise, fabulous stay.

"Short Stay"

User 13/04/2018

We stayed two nights. Issue with reservation when we checked in, but front desk worker was very nice and handled it quickly. Also, was very accommodating when we had requests regarding the room location. Kids enjoyed the pool and hot tub. Room felt a little dated, but was perfectly fine. No issues with noise. Would stay again if I were down that way.

"Nice Hotel"

Scott W, Indianapolis, Indiana 12/04/2018

We stayed at the Best Western Gateway to the Keys one night on our way down to Key West. The front desk staff was nice and very quick to get us checked in. The room was very spacious. The bed was comfortable, however the pillows sucked! They need to evaluate their pillows. The pool area was nice and clean. Breakfast in the morning included items you would expect to find in a hot continental breakfast. The food was good. Check out was hassle free. Overall a good hotel to stay at. They just need better pillows.

"Visit to the Florida Keys"

User 07/04/2018

Very nice hotel. Interior was very clean. Granted the exterior needs a bit of fixing up, but still a great place to stay if your visiting the Keys. Spent three days here and enjoyed ourselves. Breakfast was great as well as the hot tub and pool. Will stay here again in a heart beat.

"First night in florida"

William M, Bristol, United Kingdom 07/04/2018

This was a stop over from a long flight from london . To marathon in the keys . We found it okay and booked in straight away very straightforward . Rooms were really big and had loads of eating places nearby. Woke up breakfast all ready and then a quick dip on the pool . Great first night in America really recommend it . Staff really friendly and helpful.


David J, Chicago, Illinois 04/04/2018

The staff was very friendly. The property and rooms were very clean and had all the amenities we requested and more that we needed & wanted. We would definitely return! It was very easy to find and had excellent access to the expressways. WE thought it was awesome that they gave us an area map with restaurants, grocery/shopping stores, etc. Very useful!


JFT_Brixham, Brixham, Devon 04/04/2018

Located far enough out of Miami on the way towards the Keys for an overnight stop. The rooms were clean and tidy but rather noisy. The air conditioning, fridge, ice machine etc made for a lot of noise in the night. The complimentary breakfast was a bit limited and at least double wrapped in plastic. So much plastic waste in this country... Just make sure you ask for a quiet room -away from vending and ice machines.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for your review I appreciate your comments. The breakfast is a hard item to please everyone, we try to offer as much as we can with scrambled eggs, sausages, bacon, yogurt, fresh fruit, fruit cups, pastries, bagels, breads, muffins, 3 types of cereals, gluten free cereal, hot cereals, grits, milk (regular & low fat), soy milk, and waffle machines. The hotel does not have the space for the very large commercial dishwashers needed to wash hundreds of plates, and cups per day. This is why we have to use plastic plates, and silverware. Again thank you for your stay and review.

"Triple charged FULL PRICE on 3 separate credit cards!!!"

dgrunsten, Burr Ridge, Illinois 03/04/2018

I had reserved a one night stay online at providing a credit card to hold it. When I checked in they requested a card for incidentals and upon check out, I used my Citibank. They charged each of the three cards the FULL amount of my stay. What a disaster as not only did I have to discover it myself upon checking my credit card balances but then I was on the phone for an hour and 1/2 trying to clear it up. There wasn't manager available even though it was 1pm on a weekday and Felix the manager conveniently “couldn't be reached.” The best they could come up with was “have your Bank call us.” My money was tied up when I needed it the most-on vacation. BUYER BEWARE, this is shady business practice!

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for your review, but I will like to explain why you experienced this issue. First you made a reservation on an online travel company. They supplied us with the credit card you made the reservation with, so on the day of your arrival we put a hold on your card. At check in you gave a second credit card so front desk changed the credit card information, a new hold was placed on the second card, and the hold released from your original card you booked with. At check out you gave your Citibank card (3rd Card) to pay the room. This is not a normal transaction. Normally the credit card that is used to make the reservation is the credit card used to pay for the stay. We release all holds immediately, but it takes Merchant Services (banks) at least 3 days to return the funds. I sympathize with your funds being tied up during your vacation, but hopefully this will help you on future hotel visits. Concerning the " There wasn't manager available even though it was 1pm on a weekday and Felix the manager conveniently “couldn't be reached.” , I was at a doctors office with my daughter. Again thank you for your stay, and hopefully we will see you again.

"National Park Trip"

User 02/04/2018

We stayed here four nights. It is so close to Biscayne National Park, and also to the Ernest F. Coe Visitor Center in the Everglades. Then it is right on the highway that takes you to Key Largo all the way to Key West where we took the boat to Dry Tortugas. This is not a fancy hotel, but clean with a nice spread for breakfast. Also near many restaurants.

"Good place at a fair price"

KayakPatty, New Orleans 31/03/2018

I rayed here 2 nights after camping in Dry Tortugas off of Key West. The room was clean, and comfortable; the breakfast was good - better than others I've had; and the staff was friendly. The price was good for the time of year. I was very satisfied.

"National Park getaway"

Travelinsunnfun, New Prague, Minnesota 28/03/2018

Convenient to both Everglades and Biscayne National parks and Key Largo. Great breakfast to start our days and nice hot tub to relax at end of day. Wished they had a fitness center but able to walk daily. Clean environment and attentive staff. Would probably stay again if in the area.

"If you are looking for just above average decent place to stay, look elsewhere."

GilleandMarie-Claude, Montreal, Canada 26/03/2018

We were there for 4 nights in March. The reception was just acceptable. The room is old, the carpet is extremely dirty and the environment is noisy. The pillows are very small and not comfortable. The room amenities are extremely basic, towels are the cheapest. Breakfast was ordinary. The worst is this horrible feeling that the carpet is at its worst condition. You just walk on the carpet for a few minutes and go to the shower...

"Great Stay"

ORPM-PR, San Juan, Puerto Rico 26/03/2018

Staff 10/10 Lobby 9/10 Room 8/10 Clean 9/10 Pool Area 8/10 Location 9/10 Breakfast 8/10 Recommended 100% For Homestead or Key Largo adventures. Short stays or long stays. Near Walgreens and several restaurants.

"Nice remodel"

eleanorl671, California 22/03/2018

Rooms have been remodeled/upgraded (recently I believe) and are very nice. The beds are very comfortable and the rooms are large. Pool area looked nice. Breakfast was more than adequate. Very comfortable for a quite nights sleep.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for the great review. I appreciate your kind words, and your visit to us.

"Good location and clean"

User 21/03/2018

We stayed three nights. Hotel was clean and well organized. Staff was friendly. Nice location for a short drive to the keys. (30 mins to key largo/60 mins to Islamorada) Room was clean, no complaints. Breakfast was free and hot. Same breakfast every day, scrambled eggs, sausage, waffles, fruit and other continental stuff.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for the super review. I also love reading how our staff were friendly, and our rooms clean. Thank you again for the super review.

"Comfortable and Clean"

joy l, Derby, United Kingdom 21/03/2018

The room are large and clean at this establishment with plenty of clothes storage, a microwave, refrigerator and good air conditioning. Connecting bedroom are also available. There is no elevator so ask for a downstairs room. There is a good pool area and residents would take their drinks and snacks to have around the pool in the evening. Workmen also use this hotel but there is no noise from them. There is a fast food breakfast, hot and plenty of it. The staff wear gloves during first service time in there but they handle the food and then slide their hands across the back of chairs that customers use, so that defeats the object of food safety. The staff need more training on that and they work sooooo slowly. Having stayed for several nights at the hotel, I saw just how slow and laboured the staff are in their processing of rooms. They need a rocket to gee them up a bit so that guests can get n their rooms sooner. Other than that, all things are good

"Don't discount Best Western"

WriterMo27, Northern Virginia 20/03/2018

We stopped here on our way to the Florida Keys. The staff was very friendly, greeting us whenever we passed them in the halls. Our room looked clean, although I detected a musty odor in the room, as I am very sensitive to any allergens. We did notice a stain just inside the door and mentioned it to the desk clerk on the way out. He said that side of the hotel had been affected by the recent hurricane, and he would be happy to move us. But we had already settled in, so covered it in paper. The breakfast bar offered a wide selection of choices, among the best the we have seen. The only issue there was that someone needed to clean the tables as they were vacated. We would definitely stay again.

"Surprisingly good"

Jill C, Bluffton, Indiana 18/03/2018

My husband did all the planning for our trip to Florida, so when he told me we were staying at a best western hotel I was nervous. I just didn't think it would be very nice or clean. Of course I was pleasantly surprised by cleanliness, and my first impression. The breakfast was amazing and the the area comfortable. Across the street I found a bike/running trail that I felt safe running! Would go back!

"Would stay again."

LV2travelmore, New England 10/03/2018

Room was very clean. Actually, spotless. We drove by it the first time as we missed the sign and the hotel sits back behind another building. . Room is large with a very comfortable bed. The only draw back here is the towels were not very good. Everything else was great. We were pleased they had fresh oranges and bananas at breakfast, along with eggs, sausage and other typical items. We stayed here before heading out to the Keys. The did not have a room for the night we came back . Stayed at the Hilton but preferred this hotel.

"Another great stay"

RWFW, New Port Richey, Florida 08/03/2018

Our favorite place to stay when visiting the keys. Clean, well run facility. General Manager is top notch. Breakfast til 1030am is a bonus. We left some clothing items in the closet when leaving and the manager shipped them to our home without delay. Thank You.

"Fantastic Stay!"

Judy H, Gurnee, Illinois, United States 07/03/2018

This is one of the best hotels we've stayed in! The room was clean, the bed and pillows were comfortable. Staff were welcoming and friendly. The pool and hot tub were wonderful- extremely clean!! There are also games available from the front desk to use in the pool area. Short distance to Key Largo. Price was perfect for the quality! We will stay here again.

"Best Resort in Town"

gittej, sudbury, ontario 02/03/2018

The room was very spacious. clean and airy, The front desk lady, Isabella, was very helpful and accomondating. We arrived a little, so they graciously let us use the pool and enjoy the sun. This place gives you the resort feeling. Lots of chairs to soak of the great Florida sun.

"Great place for a quick getaway."

Karen L, Bradenton, Florida 25/02/2018

We had a lovely time during our 3 night stay. The room was clean and comfortable. Breakfast was fantastic. Fluffy scrambled eggs, sausage links, cereal, waffles, fresh fruit, coffee, juices, tea, oatmeal yogurt. Everything was the right temp & tasted great. The staff kept the dining area clean despite the crowd. Quiet & clean. Several chain food options withing walking distance (McDonald's, Denny's, Pollo Tropical). 20 miles to Key largo - easy drive.

"Clean and relaxing"

User 25/02/2018

We ended up staying here for two before heading to the keys for a night, and after being on the keys because we loved the hotel so much! Clean, quiet, friendly staff and a great pool area!

"Perfect spot for Everglades National Park visit"

User 25/02/2018

We spent three nights here, and chose this hotel because it was the perfect spot to access the Everglades National Park entrances at Homestead and Shark Valley. The rooms were very clean, spacious, and the beds were very comfortable. I always do a thorough bed bug check as soon as I enter a hotel room, and the mattress pad and mattress were impeccably clean---and they were even enclosed in bed bug "proof" mattress liners. The breakfast hours started at 6:30, which allowed us to get early starts to the park. We didn't use the pool, but it looked lovely. There is a Pollo Tropical right out front, which we found to be a delicious, easy dinner spot. It's in a busy, commercial area, but was quiet enough for us to get rest after long days exploring the Everglades. All the staff we came in contact with were friendly and efficient. I would highly recommend for any family coming to the Everglades National Park.

"Good Location"

dencrocket, Kalamazoo, United States 23/02/2018

This hotel is in a great location for visiting the Florida Everglades National Park. Rate were reasonable, rooms were clean and spacious, and the staff were friendly and helpful. Don't stay here for the continental breakfast, not enough protein choices.

"Very Fine"

Patty H, Elk River, Minnesota, United States 22/02/2018

This hotel was perfect for our trip to The Everglades and then Keys. The staff was friendly and helpful. Rooms were clean and well maintained. The breakfast was also tasty. After staying 2 nights we went to the Keys planning to stay down there but because the prices were outrageous we decided to stay the third night here.

"Great Location on Way to Keys !"

Matt S, Conshohocken, Pennsylvania 20/02/2018

Booked hotel for 1 night stay on way to vacation in Florida Keys. Room was clean, service was good . Bedding was comfortable and room was well appointed . Location was perfect for stay along route from airport to Key West . Complimentary breakfast was also good .

"convenient for visiting Keys when flying in or out of Miami"

KayeDAustin_MN, Austin, MN 17/02/2018

room was fresh smelling but carpet was very worn in places, good basic hotel room, not very sound proof. Loved that it had a refrigerator and microwave and nice, large flat-screen TV. Pool was ok, tiny little pool towels. Free Breakfast was very good and included hot menu options. Desk staff was very friendly and helpful.

"All wonderful but carpet in room 147"

talkerHamiltonCounty, hamilton county 14/02/2018

We loved our daily cleanliness of the room, the breakfast and the pool area. The only cleanliness issue is that Our carpet made our feet black. We had to wash feet every time we went barefoot on the carpet. Carpet needs professionally cleaned in room 147. Otherwise we loved our 3 nite stay.

"Great find!"

User 13/02/2018

Excellent! Room was clean, spacious, pretty. Staff courteous & helpful. Location is great for Keys & Everglades National Park! Reasonably priced! Great find! (Hot tub was more of a cool tub -- we were only there one night & management did tell us about it & said they had called for repair.)

"Really pleasant hotel"

Susan Vera A, Richmond 12/02/2018

Everything was fine with the exception of a fairly noisy group using the pool/hot tub at 7.30am Sunday. Aside from that, the motel-type configuration is very good, big rooms, plenty of parking and lots of places to eat close by. Very near a major outlet centre too with top brands.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you so much for the great review. I appreciate the kind words.

"Oasis in Florida city "

Joe L, Wake Forest, United States 02/02/2018

Did not expect the quality of the the motel to be as great as it was based on the somewhat dubious reputation of that area. We were very impressed with the motel, it was like an oasis in the with a resort look and feel. The owners managers and staff have done a great job! All were very polite and very, very neat and clean. In fact best I have seen in the States. I think house keeper was Meaksia and room was excellent! Breakfast was above average

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
WOW thank you so much for the awesome 5 star review. I love reading reviews like yours. Again thank you.

"Gateway to the Keys"

Bev H, Medicine Hat 30/01/2018

Nice hotel. Quiet well located and served all our needs. Enjoyed our stay . Stayed here and drove to the Keys for the day and then back to this hotel for the night. . Excellent experience! We would stay here again.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Excellent experience!! What more can I ask for in a review. Thank you Thank you

"Nice way to start a vaca in the Keys !!!"

Jessie D, Stratford, Connecticut 25/01/2018

Flew into Miami and stayed here before heading south. We had a room overlooking the pool & hot tub. The pool area was so inviting! The room was clean, comfortable & roomy for 3 of us. The breakfast offered was not just your typical cold cereal and toast. They had scrambled eggs, sausage & bacon along with a waffle maker to make your own waffles! The front office staff were attentive & friendly. I'd like to also give a shout out to the housekeeping staff who were also helpful & always had a smile for the guests. We'll definitely stay here again!

"Wonderful experience"

patriciajA5952CV, Chattanooga, United States 22/01/2018

While traveling, I got delayed, and needed a place to stop for the night. I made an online reservation on short notice. The front desk staff were so friendly and helpful. The room was very large and clean, with a microwave and refrigerator as well as in-room coffee. Free parking and wifi were also a plus. It helped to relieve some of the stress of being delayed to have such nice accommodations.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you so much PatriciajA5952CV for the amazing review. I always love reading how helpful our staff was, and clean our facility is. Thank you again for your stay.

"Off the main road"

2doglady, Knoxville, Tennessee 20/01/2018

This hotel is off the main road and feels a little secluded. The front staff was very helpful upon check-in. I got a small snack at check-in for being a BW Rewards member. The room itself feels older but it is nicely updated. The room is quite spacious, too. We had a microwave and small refrigerator in the room. We also had real good shower pressure here. The room door opens to the outdoors. You can park right outside your door on the first floor rooms. There are a number of familiar eating places nearby. This is close to the Everglades Homestead entrance and close to the Anhinga Trail.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you 2doglady for the wonderful review. It is always a pleasure to read that our staff is helpful and wonderful this about our hotel. I am glad you enjoyed your stay and look forward to seeing you again.

"Super Staff"

dfarhi, Geneva, Switzerland 14/01/2018

Impressed by the staff at the front desk and the hotel manager. Our son wasn't feeling good and in less then 3 min the manager was in our room taking care of us and helping us with 911. Also when we came back in the room we had a nice surprise for the kids left by the staff. When you are not at home this little gesture like that makes the difference, again many thanks Jherusa and staff!

"total business"

keling01, Fort Lauderdale, Florida 11/01/2018

Stayed while working near by in Ocean Reef. Very friendly staff and very clean rooms free breakfast was one of the better ones I've had in any of the major chain hotels. I would recommend this Otel to all my business relations and well as family

Felix C, Manager at Best Western Gateway To The Keys, responded to this review
Thank you so much for this awesome review. I greatly appreciate the kind words and great review.

"Great Place to stay"

BetsyGite, Denver, Colorado, USA 05/01/2018

This was a very clean and pleasant hotel with an extremely friendly staff. The location was perfect for accessing the Everglades National Park. They have a nice breakfast with hot and cold items. The pool area is very large. The hot tub was only luke warm. We wish it had been warmer as we were there during a cold snap. We were on the ground floor facing the pool with easy access to the lobby and breakfast area ( rms 112 and 118.

Felix C, Manager at Best Western Gateway To The Keys, responded to this review
Thank you Betsy for the wonderful words of our hotel and our staff. It is always a wonderful thing to read.


User 23/12/2017

Outstanding stay Keys right down the road plenty of restaurants in area. Staff was courteous and professional. Rooms very clean . Bathrooms were nice. Television was good. Cleaning staff were very good

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for the GMH. The first time in 20 years that I have red that. I greatly appreciate your awesome words on the hotel and especially the cleaning staff.

"Good location entry to the keys"

hdaskitchen, Colorado Springs, Colorado 21/12/2017

Hotel is clean, beds comfortable. Beginning to look a little worn. Staff friendly and pleasant. Breakfast has good selection and is hot. Rooms large enough for people and luggage without crowding. Room has refrigerator. Plenty of hot water They need to replace carpets -worn and stained but otherwise clean.

Felix C, Manager at Best Western Gateway To The Keys, responded to this review
Thank you for the super words of staff being friendly, and pleasant. It is always great to read great reviews such as yours.

"Nice Suprise"

skot456, Toronto, Canada 21/12/2017

Isabella at receiption was exceptional as a source of information and she was so friendly and pleasant that it added to our experience at the Best Western Gateway to the Keys. The breakfast was adequate and if there was anything else you needed, the staff would do their best to get it for you. Parking is free along with wifi. Hotel has laundry facilities which was helpful.

"Excellent , clean hotel."

Cathy S, Port Saint Lucie, Florida 21/12/2017

This is a very clean hotel courteous staff. Would definitely stay again. I don't like exterior doors because people tend to smoke outside and noise. Our stay did not have these issues. Breakfast was good and the exterior was really nice for an older hotel.

"Great hotel 2nd time I have staqyed here"

713cindim, mn, United States 21/12/2017

Great location, spent time in the Keys and this was my home away from home for 3 days, we loved the pool, breakfast, staff the rooms were very nice and clean. I can not say anything negative about the motel. I really loved the pool in the morning it was a great work out.

"very nice room"

2013visitor, Toronto, Canada 19/12/2017

Off the cruise ship from FLL & on our way home, we stopped at this BW to visit the Everglade National Park. Friendly & helpful staff. Very clean & comfortable room. Good breakfast with nice variety of food items.

"Very Clean, Friendly"

Betsea67, Weeki Wachee, Florida 11/12/2017

We decided to try a Best Western Hotel on this trip. It is very clean inside and outside, Friendly staff and good breakfast. I wish they allowed dogs, we like to travel with our dog so we cut our trip shorter. Would stay here again.

"good option for visiting Keys after hurricane"

User 09/12/2017

good stepping stone to explore Keys at a reasonable price. Friendly reception staff with nice pool area, but small and crowded breakfast room with limited options first morning. Issues thankfully resolves next morning. Great to have duvet covers, which improved quality of stay.

"Great hotel, great location, great price"

Caliwag, Victoria, Canada 03/12/2017

Nice quiet room, pool was great but hot tub wasn't working. Good basic hotel breakfast. A nice welcome gift of kettle corn & bottled water. Close to lots of options for eating. Good location for the Florida keys & Everglades

"4 stars for effort ! "

Highadventurer, Singapore, Singapore 03/12/2017

I m stingy with my reviews and my 4 stars normally reserved for BW hotels with utmost cleanliness, roominess, spaciousness of breakfast area and attentiveness of front desk/staff ! Though this hotel did not secure top marks in all the above, the efforts made by front desk do compensate for any shortcomings we had a room connected to another room on ground floor and could hear the loud talking by the family next door with the thin non sound proof walls . we made a request to change room and this was accommodated quickly. perhaps hotel should make it a point not to put guest next such rooms esp family next door with young kids I give this hotel 4 stars for effort as management does make it a point to respond to Guests grievances publicly through TA and this is commendable and conduciveness to complaints to make things right . If only all BW has this level of attentiveness - keep it up Recommended , value for money and for proximity to the 2 national parks nearby

"Good location for Florida Key travel"

doublewoodscj, Apex, North Carolina 03/12/2017

It is a good location between main airports and Florida Key. Stay here two nights for a post cruise tour. The place is clean and quiet. The room is huge compare to the ones on the cruise. The breakfast is adequate with hot and cold choice. The coffee is exceptionally good.

"Nice Affordable Choice"

IndyCessnaPilot, Indianapolis, Indiana 29/11/2017

I was on the second floor with a standard queen room. Although this is a "no frills" hotel, it had a very nice pool and pool area and a decent breakfast (well stocked with hot choices). The TV reception was decent, but I couldn't find any local channels (I always like to check the local news/weather). Housekeeping was good and property was very clean and well-maintained. Check-in was easy with friendly staff. Key West is about 3 hours from hotel and South Beach is about an hour (depending on traffic). There are several restaurants and convenience store options very close. WiFi had decent speed and reliable connection. Plenty of hot water and water pressure. Microwave and fridge was a nice plus.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you IndyCessnaPilot for the great review, and the detailed information about the hotel and local areas around us. I appreciate your stay and look forwards to seeing you again.

"An excellent "Race Weekend" location"

User 29/11/2017

We have made this BW location our home for the past several years during the November Homestead Race weekend. In addition to the convenience of the location to the track, the staff at every level is friendly, respectful, and helpful - going out of their way to make the stay enjoyable. We have already booked our poolside room for November, 2018.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Excellent review!! Thank you James for all the stays with us. I love reading reviews like yours. Next year's race seems long from now, but it will be here before we know it. See you soon.

"Excellent Choice"

Sharon L, College Park, Georgia 28/11/2017

Clean and comfortable. I did not see any signs of Best Western name on this hotel. My GPS directed me to the address. The small BW sign pointing in tthe round about entrance is not visible from the street. Thanks for the hospitality.

"Trip To Key West"

Catherine E, Cross Hill, South Carolina, United States 27/11/2017

We stay overnight here on our annual trip to Key West. The rooms are clean, though a bit dated. The staff here are not the friendliest I have ever encountered. Overall, if traveling to the Keys what this location lacks in other areas it makes up in convenience.

"Great Stay. We will book again next visit!"

jameshiaw2017, Florida city, United States 27/11/2017

we found this hotel online read the reviews and looked at pictures. and great price we were offered a membership card and that would take off 10% of the bill. overall we enjoyed our stay the bed was soft bathroom nice and clean. hot water. blow dryer was in the bathroom very convenient. Free breakfast and WiFi. love the whole experience. we had a great stay!


F8691DTrichardb, United States 21/11/2017

The hotel exceeded my expectations. Have been staying in the area for Race Weekend for the past 5 years, I have experienced other lodging and this is the best Hotel I have stayed at. Intend on staying at the Hotel if I am in the area in the future.

"Unmatched Quality-Price in the area"

David C, Gatineau, Canada 17/11/2017

On the way toward the Keys or to just explore the Everglades or the Biscayne Bay, this hotel is well located in Florida City near many restaurants and services. Can be noisy between 2 major roads on each side but the other hotels along the same road are probably not spare either of the same misfortune. Breakfast could be upgraded with more hot plates other than the usual boiled eggs and sausages. BUT, the price compare to other nearby hotels just made this hotel an easy choice. The room was confortable and functional the way you expect from any on the road hotel. Overall, I would recommend this hotel for any stay in the Homestead/Florida City area.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you David C for the awesome 5 star review, and the kind words about our hotel and the near by amenities.

"Overnight stopover."

Claire C, Swindon, United Kingdom 14/11/2017

Just a one night stayover on way back from tge keys. It was a typical best western but was clean and comfortable. Staff were helpful with suggestions of things to do and there were plenty of nearby restaurants for dinner. Breakfast was well stocked.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for the great review. I also love reading that our staff was helpful.

"BW FLACity"

User 13/11/2017

The hotel had a very pleasing exterior appearance. No elevators so if disabled need to request ground floor room. Rooms spacious. Good internet. Only negative I had was exterior corridors. Value for the $$$ spent.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Charlotte for the great review. I appreciate the great 5 stars, and the amazing review.

"Perfect place for our needs"

4PATravellers, Lancaster County, Pennsylvania 09/11/2017

We were looking for a quiet, safe, clean place to stay near Miami and the Keys and this was perfect. They had a nice breakfast with eggs and sausage, cereal, waffles, yogurt and fruit. The staff were all very helpful and friendly. The pool area was lovely to sit around and they have games at the front desk you can borrow to play. We played corn hole. It was excellent for our needs.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for the amazing 5 stars. I couldn't ask for more. I always love reading how great the guest's experience was and how our staff was helpful. Thank you Thank you Thank you

"Poor room"

O2482IVchrish, Enumclaw, United States 04/11/2017

Floor was dirty and bed was hard as a rock. Walking to the bathroom and back you had to wash your feet before getting back into the bed or putting on your socks after showering if you walked on the floor at all. Even sheets were stiff like canvas and very uncomfortable. Never had sheets like this before in any hotel anywhere. Maybe they last a long time, but these are not good for guests. Air conditioner was too noisy.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Hello Chris, I am saddened to see a one star review, and to read your experience. I don't understand why or how these things happened because normally we get compliments on our rooms, etc. All I can offer as a response is that our sheets are of a thread count above the normal standard required by our franchise. The mattresses we have are of medium firmness and made by Serta. We understand that mattresses and pillows fall into the highly opinionated section of personal rest requirements. Some guests like hard beds, while others prefer soft beds for their sleeping needs. We try our best to pick the best we can to satisfy the most we can. The AC as mentioned is working 100%. We are an exterior corridor hotel, and with that said we do not have the central AC system. Our ACs are designed for hotels and they do have a little hum to them compared to an interior corridor hotel with a shared central AC system. Again, I apologize that we were not up to your standards, and hope that one day you will return.

"stay every year"

lindaeA2873GN, Newport, United States 02/11/2017

we stop here at least once a year. rooms are always clean and staff is super friendly. breakfast bar is always well maintained and stocked. only issue this year was hot tub was set to scold.It has a great location at top of keys so you can start the drive out refreshed.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you LindaeA2873GN for the amazing 5 star review. I always love reading of our returning guests and their experiences. Thank you for the information concerning the hot tub. We normally keep it at 100 degrees, but at times we have requests to go up a little. The highest any hot tub in Florida is allowed to go up to is 104, and with that said I will have a meeting with my maintenance crew to make sure that the temp is brought back down to 100.

"I have non complaints."

User 30/10/2017

The rooms were clean. The service was great. The place was quiet. The front desk was VERY HELPFUL. The breakfast was better than I expected. The price was right. I was very pleasantly surprised with the quality of my stay.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Michael B for the great 5 star review, and the awesome words towards our VERY HELPFUL front desk. Thank you for your visit and we hope to see you again.

"Best location for visiting Everglades and Biscayne National Parks"

Dianne G, Joliet, Illinois 25/10/2017

This was a clean, comfortable and very reasonably priced place to stay while touring southern Florida. Rooms were quiet and there are lots of restaurants nearby. Rooms with 1 bed and sofa are nice and spacious.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Dianne for the amazing 5 star review. I appreciate your visit and awesome words describing our room, local restaurants, and saying "Best location for visiting Everglades and Biscayne National Parks".

"Amazing Management Hired AMAZING PEOPLE!!"

TheFishin6, Ramrod Key, Florida 28/09/2017

I travel worldwide for my job and I have NEVER seen a crew as remarkable as the team hired at this hotel. We evacuated for hurricane Irma and this hotel was the BEST and had the only power because of their generator for many miles. Luz and the staff treated us with compassion and their facilities and meals were AMAZING. They even got their pool is immaculate condition within 3 days. This is a hotel YOU SHOULD STAY at. I am at the top level of other hotel chains and no one can touch the service and love we got at this hotel!!!

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
I cannot express how amazing it was reading your review. I greatly appreciate this amazing 5 star review. Hurricane week was very challenging for all of us in trying to keep up our services in such a difficult time. I , and most of my staff, stayed on property during and after the hurricane. I cannot thank my staff enough for putting aside their own personal issues with their homes, and families to help me and each other offer the service all of our guests expected. We had many families that lived in the Keys like yourself that really made our hotel a second home while things were getting situated with the islands. Thank you again and many times more for the awesome words. I will pass this on to the team.

"Very Caring"

keysbreeze, Islamorada, FL 23/09/2017

I'd like to take this space to thank you for your very generous donation of toiletries to the people in the Florida Keys who lost their homes during Hurricane Irma. Your kindness and support is great testimony to the type of services you provide. Thank you from the bottom of our hearts!

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you keysbreeze for your kind words. Its the least we can do to help our fellow Hurricane family. We all went through an amazingly hard time, and I know any help can go a long way. Thank you again for your kind review, and you are always welcomed at our hotel.

"An Oasis from Irma"

Kathy M, Key West, Florida 19/09/2017

We spent 6 days at this wonderful hotel before, during and after Hurricane Irma. We live in Key West and had to evacuate. The staff was amazing. Management was so accommodating to our party. We had warm breakfasts, refrigerators and microwaves in the room and the best bonus, electricity because they had a generator. After the storm they were sharing their hot breakfasts with the first responders. We want to thank the Best Western for keeping us safe from this storm.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Kathy for your review. I greatly appreciate you taking your time to write it. We all went through a testing time with this hurricane Irma, so we all had to pitch in and help the best we could. I am grateful for all the first responders that were here to help others. The least we could do was feed and allow some of them to sleep a few hours in free rooms we had on hold for them. Again thank you for your great review, and hopefully next time we see each other its on a more vacation style visit.

"An Oasis in the middle of the storm"

Bee6115, Homestead, Florida 15/09/2017

I would highly recommend this Best Western! The people here are so accommodating. The rooms are very clean and comfortable. We were stuck without power and the owners made room for us. Under extreme circumstances this a business with heart. A million thanks for taking our worry away!

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Bee for your thoughtful review. We tried our best to offer the best services we could during the hurricane situation. We are very happy that we were able to help many of our guests and locals during this trying time. Again thank you for the kind words.

"Excelent location"

Klettenberg, Brazil 12/09/2017

We stayed in this hotel for two nights in order to visit The Everglades National Park and on our way from Miami to Key West. It´s location is excellent, very close to lots of restaurants, to a Premium Outlet with really good bargains and to one of the gates of The Everglades. The hotel seems to be going under renovation, and the pool area is spotless. The breakfast room is a bit small and you should wake up early to get a place on a table and there´s no elevator in the hotel, so it can be better to stay on the first floor if you have lots of luggage. .

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Klettenberg for your review. I appreciate the great write up of the local attractions, and restaurants. We were going through renovations during your stay, but we try our hardest to make it as least disturbing as possible. I am glad you enjoyed our hotel, and the local area. We are perfectly situated in the middle of Miami, Everglades, and Key West which makes us the perfect spot to visit all three.

"Hotel Generator"

bobonthis55, Islamorada, Florida 09/09/2017

I live in Islamorada and had to evacuate because of hurricane Irma. I checked in on 9/8 and am currently at the hotel for next couple of days. I have stayed at Best Western hotels for many years but this my first time at this hotel. Housekeeping just passed out a letter from the GM that was quite impressive, thoughtful and informative. GM mentioned in the letter that his hotel has a generator which will continue power including AC to all of the rooms should there be a power outage. This is what I find most impressive of the hotel along with courteous, helpful staff and I am very pleased with my room. Kudos to the GM of this hotel. I am happy to give a 5 star rating!


jondenisel, FORT LAUDERDALE, United States 07/09/2017

A quick birthday get away and WOW this property exceeded all expectations. The facility is well maintained and the pool/deck area is absolutely wonderful. Everything was clean - the employees were very attentive and the breakfast lay out was very nice. We've already booked another stay in November. Sure glad we found this little gem so close to home!!!

"Surprisingly Great!"

jow0319, Milton, Delaware 07/09/2017

This was my first Best Western hotel since the rebranding and WOW am I hooked! We were greeted warmly by the staff with water and popcorn which was great after a long drive! Any needs or questions were met with friendly responses. There was a washer and dryer on the premises. A clean and awesome pool. A breakfast included the next morning. Quality all around. Clean and comfortable room!

"Motels in the keys leave a lot to be desired. Stay here instead."

kaatmanndeux, Alva, Florida 05/09/2017

We were going diving with Key Dives in Islamorada. Keys motels are either terribly expensive or dumps. Sometimes both. We stayed here at the Best Western and commuted to Islamorada to dive. It took about 30 minutes to get down to Islamorada from here, but the cost savings made it worth it. We got a clean comfortable room, a pool, and an included breakfast. This motel is not really what I'd call a destination. It's more of a stop along the way. UNLESS - you're doing something in the upper half of the keys. Then it can be your base of operations. Look, I hardly ever like anything, but I liked this motel. There are a couple of decent places to eat in Florida city, so staying here is a good way to save some bucks on your trip to the keys. If I remember correctly, all or nearly all of the rooms look at the pool.


User 05/09/2017

Very pleasant stay at this resort style hotel. Will definitely come and visit again. Enjoyed the jacuzzi and the quiet ambiance in the engining. AC was nice and cool. Breakfast was delicious with many choices to choose from. Thank you!


User 21/08/2017

This hotel is the gateway to the Florida Keys and an excellent value for the money. The location between Miami and the Keys make it an ideal hotel in the Miami area. I would tell anyone to stay here. Key Largo is just 15 minutes away and Miami Metro rail is just a few miles north of the hotel.

"Upscale Best Western - clean, spacious rooms and pool - close to Keys/Everglades and amenities"

shiva1291, Lausanne, Switzerland 15/08/2017

We were very pleased with our stay here. The price paid for the location (closest town to the Keys in a suburban area) as well as the quality of the room, pool and grounds, with a breakfast included - it can't be beat. Rooms are standard American hotel rooms - very spacious with comfortable beds and clean and modern. The hotel resembles more of a motel from the inside as the pool area is in the center, with all the rooms facing the interior. We chose a room on the ground level, which was very easy access to the parking, pool and breakfast areas (this was ideal with a toddler!). Breakfast is standard continental breakfast - waffles, toast, bagels, eggs, cereals, fruit, drip-coffee, etc. You can eat inside or at the pool area. Location is great as you have all the fast food restaurants (a few sit-down restaurants), pharmacies, gas stations, etc. around you. Within a few minutes, you are quickly out of town heading into the low marsh lands of the Keys. You are also a few minute drive from "Robert is Here" farm stand with animals - a nice stop before heading into the Everglades.

"Very good hotel on the way between Miami and the Keys"

Dennis A, Flagstaff 03/08/2017

Very nice BestWestern with a very competitive price. My room was clean and looked almost new. I usually dont use the swimming pool in hotels but this time I did. It was a very pleasant experience. The pool is big and there is even a Jacuzzi.

"Positive Family Experience"

dorothyf462, London, United States 03/08/2017

The rooms were clean, the staff was polite and helpful, and the hotel was beautiful. I would definitely stay at this hotel again. I stayed with young children and they also had a very positive experience here. The pool and hot tub were nice and the provided breakfast had several choices each day.

"Best Western Florida city"

maureenf343, Lake Havasu City, Arizona 30/07/2017

This was a nice Best Western in Cold gateway to the keys for a reason it is a good stopping-off point on your way to Key West. It has a great pool and hot tub all the people there were friendly including the guests. There is one issue though they had a full house and the breakfast line was long we never could eat breakfast we tried 3 times to wait in line for breakfast and finally just gave up because we wanted to get on the road

"Convenient location for heading into the Keys"

BelgianInIstanbul, Nivelles, Belgium 23/07/2017

Florida City/Homestead is not worth the trip in itself but you are as close to the Keys as you can get without paying the price. BW is located just off the road leading to Keys (far enough not to be bothered by it) behind some fast food restaurants. Decent pool surrounded by the rooms, you can eat on some of the tables if you want. Standard offer for breakfast including toast and DIY waffle, cereals,.... just around hotel all fast food chains you want, other possibilities need to go by car.

"What a nice surprise!"

User 20/07/2017

The Best Western Gateway to the Keys has great customer service and is very clean and comfortable hotel. We got a great restaurant recommendation for our vegetarian family, and when we left something very important behind, the manager, Felix, sent it to us priority mail for free. So refreshing to have such great service on a family vacation.

"Great location, fabulous pool area. "

User 19/07/2017

We stopped here for a night on our way to the Florida keys. Very nice Best Western. Clean room, ac worked great, had a mini fridge and wifi didn't work at first but my son got help from friendly staff at the front desk. Pretty lobby area. Fabulous pool area, pool water warm, we swam at 8:30 at night. The hot tub glowed pink. Breakfast was plentiful and well stocked. Very busy breakfast area but there was lots of seating. Would love to stay here again if in the area. They could use another ice machine.


jol-nda, Oranjestad, Aruba 17/07/2017

We are still at the hotel, and it is great! Personal is very friendly and professional, every small problem we had got fixed in ten minutes! Breakfast is fine, the pool clean and pool area nice to relax. Specialy thnkfull for our housekeeper today, Misty, who came to clean our room after her working hours. She took the time and cleaned the room in a record time while also having a nice conversation with us! Thank you Misty.

"Grate location "

User 17/07/2017

Great location if you want to visit the Everglades and the Key West. Large room with very comfortable bed. Convenient with microwave and fridge. The air condition is quite loud but we where not disturbed by it. The hole building has been updated and is very fresh. Great pool area. Breakfast was excellent with waffles and hot items. Very good value for your money. Would highly recommend this motel. One of the best I've stayed in.

"Very good- but slight cooling problem "

texaschic034, east texas 14/07/2017

Great value for the price ! Staff was very attentive. We had a room on the very end. There was a problem with it cooling down, the wall on the west side seemed very warm. The problem was possibly due the heat and the sun going down on that side. They sent someone right up to work on it the minute we reported it. Nice pool. Pretty grounds and landscaping. Nice Continental breakfast. Nice pool area. I would recommend this place !

"Best place to stop on your way to the keys"

BRADnSUE514, Montreal, Canada 10/07/2017

At the end of our cruise, the 4 of us decided to stay over the week end in Miami and visit the keys. Our choice ended on tyhe best western and we were delighted we made this choice: -big ,Clean and comfy rooms - Huge yard with swimming pool and hot tub. -Ample free and secure parking space The hotel is close to restaurants, shopping . Enjoyed breakfast in the morning by the pool. It was a vacation extension to our cruise. Will definetely go back and recommend to our friends.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
My favorite thing to read in the morning is a guest writing a wonderful review. Especially ones like yours with words like "Will definetely go back and recommend to our friends." You cant ask for more.

"Very good hotel to visit Miami, the Keys and Everglades Park"

Eufemietta, Vienna, Austria 07/07/2017

We had a very comfortable stay in this place. The room was clean. The hotel is also well kept and clean. The breakfast buffet could offer more fresh vegetables. Also, for a 4 star hotel I would expect being offered ceramic dishes and real silverware instead of plastic plates, cups. forks, spoons etc. This completely took the pleasure of enjoying this breakfast away.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for writing a review. I appreciate your time. I apologize but vegetables is not a normal breakfast item in hotels. We are also a 3 star hotel, this is why we have plastic utensils. Thank you for the kind words on our cleanliness and large room size. We always appreciate that.

"very good hotel before the keys"

sypsas, Greece 05/07/2017

friendly staff nice clean rooms.breakfast average for a best western needs improvement.excellent value for money for a day trip to key west .miami downtown 35 min by car which is very acceptable considering downtown prices.comfy beds.would recommend it to everyone.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for taking the time to review our hotel. I appreciate the kind words concerning our staff and our rooms.

"Great comfortable stay"

MedlinFamily, Monroe, North Carolina 01/07/2017

My husband & I stayed 1 night on our trip to Key West. When we arrived it was very very hot. Our room was located on the side of the hotel that gets the afternoon sun. Our room was really warm & we thought that there maybe something wrong with our air conditioner. When we let the front desk know our concern someone came immediately to check the air conditioner. It was working properly & We came to the conclusion that it was just going to take a little while for the room to cool down. We were offered the option to change rooms, but we decided to stay put & see if it cooled down. We opted to go to the pool & wait it out. The pool area is very nice. We enjoyed being out there relaxing in the pool. The same fellow that checked our air conditioner earlier even came out to check on us. We enjoyed our stay so much that we booked another stay for our exit from the Keys. Over all great price, nice comfortable rooms, nice staff, good breakfast.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you Medlin Family for the great words concerning our staff. We strive to make sure our guests our comfortable, and happy. I apologize the room was warm, but I am happy that we were able to help you and keep you satisfied. hopefully we see you again soon.

"Fantastic Hotel"

sandiev, Orland Park, IL 25/06/2017

My girlfriends and I took a girls trip to the Florida Keys and we wanted to avoid high resort Prices. For $66 a night ($75 with tax) this place is a steal. You are only about 20 miles from the upper keys and its worth it.Its beautiful and well maintained and has a great pool. Everyone is very welcoming and nice and they have a great continental breakfast every morning from 630a-930a. The rooms are spacious and we had a poolside room. The bathroom is a nice size and there is even another sink and mirror area outside the bathroom so there was plenty of room for us to get ready in the mornings. Highly recommend this hotel.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you sandiev for the amazing 5 star review. I greatly appreciate your wonderful review on our hotel, with the pool area, and breakfast. We try to make everyone as happy as you.

"Great service"

World-wander-woman, Centennial, Colorado 24/06/2017

I was promptly greeted by christian and Roger. They were both very nice. The room and bathroom are very clean thanks to Shameka. There's a microwave and a pretty good size refrigerator and a coffee maker and an ironing board and iron. However I did not see a safe. The lobby and breakfast room are very clean. There is a nice pool with a big patio around it with tables with plenty of seating. Shital was very nice at check out

"Nice Stay"

JMCKingsland_GA, Kingsland, GA 18/06/2017

The entrance to this motel is not well marked at all. Thank goodness for GPS. It would really be best to enter from Hwy. 1 through the Pollo Tropical parking lot. The desk clerks were very friendly and helpful. There was a problem with the television upon check in and within 15 minutes of calling the front desk, a very well-mannered and respectful employee came to fix the problem. The room was clean, had generous sized, but rough towels (I would recommend a little fabric softener). There is a full length mirror, refrigerator, microwave, table and two chairs, two sinks, and a hot breakfast with scrambled eggs, link sausage, waffles, yogurt, oatmeal, and continental offerings. The room needs more outlets to charge electronics and the bed was too firm for my liking. The bathtub was very slippery and needs a non-slip surface. Fortunately, there is a grab bar. The number one complaint is that, although attractive, they really need to remove the hedge in front of the rooms. The hedge makes it very difficult to unpack and pack of your vehicle. The issues were minor enough that I would stay there again.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you very much for your detailed review. We are currently waiting for the install of our new signage on the Krome Avenue (997) side of the hotel. We believe this will help evryone entering from that side. For some reason GPS system makes guest turn off the main road US1 and go onto Krome Avenue. We are working on that as well. I appreciate your review and I will use it in our next meeting to help adjust oursleves, and make some improvements.

"Quick stop over"

michaelaC9889TE, Long Beach, United States 16/06/2017

Stayed overnight at this hotel on the way to Key West. Was a solid, comfortable hotel. Internet was good, rooms were clean, well appointed and everything worked as it should. Would recommend if you were staying in the area.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you for making us your quick stop over. Also thank you for the recommendation for other guests to stay with us. Hopefully we will see you again on your way back up from the Keys.

"Great stay"

mollysmom1, Roseville, Michigan 13/06/2017

This hotel really is the Gateway to the Keys. You leave the parking lot, turn right and you're on your way. Staff were so friendly, both at check in and check out. I needed help with the computer so I could print my boarding pass and the gentleman at the front desk got it all working for me. Rooms are clean, pool area is beautiful with all the flowers and the breakfast was very good. Lots of families on the weekend so be prepared, the pool area will be busy. But during the week, I ate my breakfast out by the pool and was able to read my book in peace and quiet. Would not hesitate to stay here again.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you mollysmom1 for the the amazing review. I loved reading "Would not hesitate to stay here again." , that alone says it all.

"Extremely pleased!"

Barbarabjt, Cape Coral, Florida 30/05/2017

After several traffic delays and cloud bursts, it was nice to arrive at the hotel. The staff was very friendly and the room was very clean and comfortable. The breakfast was the typical "free" hotel breakfast but was fresh and good. I would definitely stay here again on our next trip to Key West.

"Wow! "

6catalinae, Oakdale, California 29/05/2017

Loved this hotel! Staff is accommodating, even for a 1:00 am arrival. Yes this is the Gateway to the Florida Keys head south. Head west to Marco Island or North to Fort Lauderdale, Miami ! Freeway close no matter which direction you go. Room was large, we had two queens size beds. Bathroom was set up with one sink, bathtub, commode. The dressing area had a sink. Great for the two of us to get ready for the day. Love it! Breakfast was the best! Scramble eggs, sausages, waffles, toast, cereals, juices, coffee, cocoa the list keeps going. Dinning area seats singles, couples, families. Staff was very conscience of our . For the short time we were at the hotel, facility was quite. We were rested, beds were comfortable. Wish we could have spent more time at hotel. We were site seeing all we could in 4 days. We would recommend this hotel!

"Very Nice Hotel Remodeled and Great Pool area"

Kevin H, Larkspur, United States 25/05/2017

Very Nice Hotel Remodeled and Great Pool area. This was the least expensive hotel we stayed in on this trip and was second in quality only to a more expensive brand hotel. It is a great location for the Everglades National Park, and OK if you are driving to Key West. The Traffic coming back from Key West in the evening can be horrific. Not Hotels fault, but there were accidents that had US 1 and the alternate route 9639 (I think) closed at the same time. I would recommend staying in Key West and driving back in morning.

"Key west experience"

recptionist, alberta 24/05/2017

The pool was nothing short of fantastic and the staff and the breakfast was great:) a great time in key west lots to see wish we had done two days instead of one . Lots to do and see will rent a trolley car next time to drive around

"Go to holiday express and instead or something even nicer!"

Katlyn S, Florida city 24/05/2017

The hotel staff needs a great deal of training in order to understand that they are providing a service and they should have consistency and consideration for the guests to stay there. From our experience, you would've thought you were staying with people who are disenchanted distant relatives who think they can behave anyway they were in their own homes that is not pleasant.

Felix C, Manager at Best Western Gateway To The Keys, responded to this review
We apologize that we ran out of yogurt for one of the days during your stay, but as we tried to explain then, this does not warrant a two night complimentary stay. The supplier made a mistake and did not deliver it that morning. I am sorry we were unable to satisfy you during your stay and we hope you have a better experience else where when you visit again.

"Excellant Spot"

George W, Sun City Center, Florida 22/05/2017

Our three nights' stay was very pleasant and relaxing. The motel is very clean both inside and out. The pool area was like being in a tropical get away resort. We recommend a pool side room. The motel is located near many day trip adventures.

"Lovely, convenient location"

User 22/05/2017

This is the second time we have used this motel. We have stayed in several in the Homestead area on our day trips to the Keys since the price is so much better than staying on the Keys. Best Western has easy access, being right on Hiway 1 at the far south end of town. The pool is delightful, outdoor with both early and late hours with a large patio and table area which can be used for breakfast as well. The staff was helpful and friendly, and the woman who stocked the breakfast area on both Sunday and Monday was constantly replenishing and checking. We will certainly stay here again!

"Great place to stay"

sueD5359SF, Shipley, United Kingdom 17/05/2017

I have stayed in many best westerns over the years and this was the best, Good value. The room did not have that strange smell that they often do. When I complimented the manager( yes I was so made up with my stay ! ) he said that they had switched chemical companies and used a neutralising spray. Amazing that at last someone had owned that there is a problem and done something about it. Was given a goody bag each on arrival ..water and a yummy bag of kettle welcome after a long journey. What a nice touch. The breakfast was excellent and we ate it outside by the pool. The room was very clean and comfortable. Can't recommend this hotel enough. And I'm picky !

"Average rating for me"

SilverandBlackAttack, East Coast 17/05/2017

Really nice lobby area greets you, friendly staff, rooms are pretty nice with parts of the bathrooms upgraded with granite and whatnot. Our room had some carpet peeling away from the wall, a screw sticking up from the floor transition (safety), and the shower/tub combo was in need of some work. What annoyed us most though were the pillows! Not your normally rectangular shaped ones, mind you... Square pillows. That were either hard as a rock, or mis-shapen and not with consistent feel. Want to roll over? Head falls off the pillow. Lovely. . Kicking myself today as I check out with a huge headache and sore body from contorting all night. Got like 2 hours of sleep. Should have requested new pillows, even though it was late when we checked in. But Felix... seriously, what's up with the square rocks as pillows? Do we not provide some soft pillows, some firm ones, for guest comfort? We had 6 or 7 what felt like bags of cement!! Followed that up with a very mediocre breakfast buffet at best that we didn't eat. Front desk advised that it was a great buffet, with bacon, eggs, the whole bit. Umm, it was meh tasting scrambled eggs and sausage that, well, didn't really look too appealing. McDonalds across the street ended up being a much more tasty option, if that gives you a sense of food quality. Again, not a terrible stay, but not great either. It's the little things. Average is a perfect descriptor.

"Great Experience"

Eloise B, Nebo, United States 16/05/2017

We chose this Best Western as our last stop of the day before heading to Key West the next morning. The staff was very friendly and helpful. The rooms had double sinks, multiple mirrors, ample room to place luggage and totes. The beds were very comfortable. Our first experience was so good that we chose to return to this same hotel on our way back from Key West. We look forward to staying here again in the future should we be blessed with the opportunity to travel to the Keys again.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
I appreciate the wonderful review. It makes us happy to read and see you like our hotel so much that you came back. I believe that's one of the best ways a guest can show how much they liked their stay.

"Fantastic location."

dyna47, Madison, Wisconsin 14/05/2017

5-10 minutes from Homestead speedway, 20 minutes to Key Largo, etc. Hotel was clean, comfy and had a decent breakfast. We didn't use the pool but it too appeared nice. Only negative would be no elevator so lugging a heavy suitcase up the stairs kinda sucked. Wi-Fi was decent as well. Also very close to a number of restaurants.

Felix C, General Manager at Best Western Gateway To The Keys, responded to this review
Thank you very much for the great feedback. I appreciate your great words.

"Great Overnight Stay on Our Way to the Keys"

Kroy617, Farmington, Connecticut 12/05/2017

My fiance and I stayed here overnight on our way to Key West. The hotel was clean and they had a decent pool area. Although this hotel does not give the resort vibe I want in a vacation, it certainly is a great place to stay to break up your trip to the Keys, especially for the price.

"Overnight Stop enroute to Key West"

Ted G, Roswell, Georgia 10/05/2017

Stayed here overnight on trip from Atlanta to Key West. The hotel was in a convenient location. It is well-maintained, clean, and the staff was friendly and helpful. The breakfast was well-prepared and the dining area was convenient. Parking was well-lit, and my room was convenient to my parked vehicle. The rate was reasonable and competitive with other hotels in the area. I'll stay here again on future trips.

"Good hotel"

User 10/05/2017

A good BW hotel keeping up with its standards. The room had a good size and the 2 queen-size beds were comfy. The bathroom was ok but had a shower curtain. Breakfast offered some toast, bagels, cream cheese, scrambled eggs, waffles, fruit, yoghurt, cereals, and different juices.


thomassM7255MM, Gulfport, Mississippi 09/05/2017

Great location for visiting the Everglades and the Keys...excellent breakfast and coffee and cookies readily available while enjoying poolside. Staff friendly and helpful, laundry equipment available and certainly useful for us. Great place to stay multiple days...

"Gateway to the Keys regular"

Steven A, Clearwater, United States 08/05/2017

I have stayed at this hotel many times , I have never had any issues or problems at this hotel , the staff is polite and helpful , The rooms are always clean and comfortable , it is in the perfect location for business or pleasure in my opinion... I have well over 30 nights at this hotel and never hesitate to book another

"awesome hotel, near the keys"

Pepper4811, Heerlen, The Netherlands 08/05/2017

good hotel, friendly staff, clean rooms and good breakfast, cozy around the small pool, restaurants nearby, 5 minutes from premiumoutlet. as a BestWestern reward member we get special treatment. quit near the highway nr 1 your road to the Florida keys

"Easy access to Everglades National Park & Big Cypress Park"

DoreneH_12, Hayward, California 03/05/2017

Room was clean, comfortable and fairly quiet. We were close to the breakfast room so got a lot of noise in the morning as families passes by on their way to breakfast so if you want to sleep in, ask for a room farther away. Very convenient to get to Everglades and Big Cypress parks. Breakfast is included and was the usual waffles, eggs, bacon, breads, cereal, fruit, yogurt, etc. No elevator for upper floor.

"Gateway to the Keys, Biscayne Bay, Everglades, and Big Cypress"

Lubbert, Buchanan, Michigan 02/05/2017

We selected this hotel because of the location and the price was very reasonable. It was centrally located as we wanted to get to Biscayne Bay National Park, Everglades National Park, Big Cypress National Park and then run down to Key West. This hotel fit the bill perfectly. The hotel is also located within a mile or two of lots of restaurants and grocery stores including Walmart and Aldi's. Breakfast was wonderful with lots of options: scrambled eggs, bacon, waffles, oatmeal, several dry cereals, yogurt, juice, coffee and more. One high point that we didn't count on was the big courtyard where the pool was located. It was big and spacious and most mornings ate our breakfast beside the pool. Then of course my girls didn't let me get away without swimming and spending time in the hot tub at night. Another thing I really appreciated was that the pool didn't close until 10pm which allowed us to go swimming even after dark. The pool area has very nice lighting. The rooms were nice and clean and well maintained and we had no issues there at all. The front desk staff was always friendly and always seemed eager to help no matter what the request was, be it pool towels, more shampoo or even checkout. All around a great family place to stay.

"Clean and convenient"

347miguelo, Missouri, United States 01/05/2017

The hotel is simple, but the rooms are clean, which is all my wife and I care. The price was really good for that location. It was the first time for us in the are and we found easy driving to the keys and it was a great experience, we hope we can go back soon.

"Great Keys stopover"

WallandTNgal, Walland 30/04/2017

Needed a stop over on the way to the Marathon. Great value compared to Key Largo. Older hotel but nicely redone. Parked right at our door, huge pool, decent breakfast, comfortable bed and let me repeat, great value. Would definitely stay again if need arose.

"Nice hotel, good location"

daisyCalifornia, Lake Elsinore, California 30/04/2017

We stayed here because we had a airboat tour in the Everglades. Nice location, close to restaurants and grocery store. Our room was second floor, no elevator. We were facing pool. Pool looked nice, we did not use it. Bed was comfortable. A little table with two chairs. Microwave and refrigerator. Bathroom was very clean. Sink area nice, but could use a new bathtub and toilet area. Area was very clean but could use a little updating. Lobby area was nice. Breakfast was the usual Best Western, clean and well supplied. I wish hotels would start offering hard boiled eggs, gluten free options and lactose free options. I always bring my own breakfast to the free breakfast hotels. My husband enjoys the make yourself waffles. The staff were nice and helpful. Free parking. Would recommend staying here. Located at the beginning of the Keys daisyCalifornia

"Very Nice!"

timv904, Ontario, United States 27/04/2017

Very nice and clean - staff was very friendly and helpful - the breakfast had waffles, eggs, bacon, fruit, cereal, Danish, and various breads - was very good with a lot of variety for everyone - would recommend this hotel :)

"Great location for Everglades and Keys"

JOMCH, Cleveland, Ohio 23/04/2017

Located near the convergence of Krome Avenue and US1, at the southern end of Florida City. Older two-story hotel, direct room entry from outside. Pros: 20 minutes from entrance to Everglades National Park, 30 minutes from Key Largo - both easy drives. Good shower, two sinks, inside and outside bathroom. Pretty lobby, good breakfast, helpful staff willing to direct you to places in the area. Nice outdoor pool and hot tub. Cons: no elevator. We had a rather uncomfortable old mattress. Air conditioner blasted cold air right in your face. But perfect location for places we were visiting. No Best Western sign on Krome, but there is one on US1.

"Really good value"

User 21/04/2017

This is a nice hotel, with a good pool, polite staff and a tasty free breakfast. It gives easy access to the Everglades, Keys and Miami. The room was large and comfortable. There are plenty of restaurants nearby.

"Good for a short stay"

Germanrib, Germany 20/04/2017

Typical Best Western in a ggod location to visit the Everglades or to continue a journey to the Keys. Charmeless surroundings. Difficult to find, as it does not show any name at the entrance. Rooms standard BW and clean. Parking free. Nice pool area. Breakfast has a good choice but an unacceptable seating capacity.

"Exceptional value"

725adrienne3, Marco Island, Florida 19/04/2017

Exceptional value for the price. Great location, personal staff, good food. Lots of space to eat, inside and out. When we went in to check our room it was spacious. One of our memorable "Wow" moments.

"Great Place to Stay"

phl2azo, Kalamazoo, Michigan 18/04/2017

We stayed here on our way to Key West. What a great location! The hotel is very clean, and the staff is friendly and helpful. The pool looked very clean and the patio area around the pool is relaxing. They had good breakfast options, it is not a full hot breakfast, but definitely above the free continental breakfasts that some hotels offer. Free wifi, refrigerators and nicely decorated. I would definitely stay here again!

"Perfect stop on the way back from /to the keys."

frequenttraveler880, Florida City, Florida 18/04/2017

Met our expectations; late in early out. Great guy at reception, guided us to convince store around the corner. Decent breakfast. Nice with pool, didn't use it though. Aircon too loud, as in all places in Florida

"An amazing experience"

User 18/04/2017

The Best Western Gateway to the Keys provided an amazing starting point for our vacation. Markoshia provided an extremely clean room as our housekeeper. The breakfast was ample and varied. We will definitely stop in again.

"Visit to Florida"

joansU9250ZC, Mauston, Wisconsin 13/04/2017

Personnel at front desk didn't seem to care if we were there or not. The gentleman at the front desk not even a hello and was messing with his computer the whole time. The young lady checked us in through a bag of popcorn at us and had no further contact. During the two days she seemed unwilling to discuss anything with us. There were no television information papers in the room

"Great place to stay on way to the Everglades or Florida Keys"

txgrits, Houston, Texas 13/04/2017

Great place to stay on way to the Everglades (Flamingo entrance) and/or the Florida Keys. Nice Best Western with clean & cool rooms. Handy room location as we were able to park directly in front of our first floor room. Grounds were very clean and nice pool area. Staff was quite helpful regarding Everglades information. The staffs we encountered at check-in/out and breakfast were all very pleasant and the breakfast was quite good with several selections. Would definitely stay there again..

"Bad Manager"

269niranjanj, Florida City, United States 09/04/2017

Will not stay again ever due to Bad service by Manager on 5th April 2017 evening. Total unprofessional attitude by the Manager , I also am a part owner f=of similar business in a different country and was appalled by the Managers attitude ,

"Great hotel"

Tashumba T, Miami, Florida 04/04/2017

Very friendly staff nice clean rooms great breakfast nice pool area laundry room even have a ice cream machine the kids loved it would stay here all the time because you get treated very well everyone is so nice and helpful

"Quick vacation"

User 02/04/2017

Great place on the way to the keys. Great breakfast they had everything one could want waffles,eggs,bacon,cereal, pastries, bagels. Nice laundry area . Great pool and hot tub. Prices very reasonable.. nice location plenty of restaurants near by too. Would recommend to everyone. We drove to the keys from here. .

"Nice Hotel on the way to the keys"

User 28/03/2017

Good BW with enough space in the rooms. Clean and in good order - looks like a good & professional & nice management & staff. The breakfast is also good with a lot of choices (hot & cold). Nice pool area in the center of the hotel with also enough space to sit down or for laying in the sun. We will choose it again on our way back.

"Great choice."

asorokop, Kamloops 26/03/2017

Stayed here for 3 nights before heading to the keys. This was a great base to explore the Everglades. Clean, basically up to date rooms (new carpet I think). Good breakfast. Beds not too hard. Good location, with tons of shopping and restaurants minutes away. Good value for money. I'd stay here again.

"A good choice in Florida City"

advonefin, Livonia, Michigan 27/11/2016

I consider Florida City to be an overnight stop on the way to Key West after a late flight into Ft. Lauderdale, so we are in the hotel for maybe 8 hours and I don't want to spend a lot. This was our second stay at this hotel and I think it is a very good choice. The rooms are spacious and clean. They have a refrigerator in the room, which I believe every hotel should have. They are located a ways back from the main road, so you don't hear road noise all night. The check in and check out people have been friendly and efficient. They have a typical hotel breakfast in the morning, but you can eat it around their pool, which is nice. I will be back.

"Nice hotel"

User 26/11/2016

We had a great stay in this hotel. We stayed in this hotel because we drove to Key west the next day. For this reason it was a great stop. The room was clean and spacious. The staff was very friendly. Good breakfast, they even serve eggs and bacon.

"Great stay"

User 24/11/2016

The hotel staff was very welcoming and helpful, with in walking distance to restaurants and liquor store. Rooms are large and very clean spacious bathrooms and fridge and microwave included. will return again .


AcapulcoSandie, Attleboro, Massachusetts 23/11/2016

CLEAN, CLEAN, CLEAN. AWESOME POOL: wide open space, tables, chaises, hot tub. Really comfortable and good location for moving about to the keys or to FLL airport. Nice Room on 2nd floor level. Good breakfast and really pleasant staff. Really impressed with the cleanliness and ambience.

"Had one problem"

HavasuBabe, Lake Havasu City, Arizona 22/11/2016

We really liked this hotel, easy to find, nice spacious rooms, comfortable bed, clean... we really enjoyed our breakfast the next morning, first one in over two weeks of travel that offered bacon! However, we were bummed that they wanted to charge us $10 extra for a ground floor room. We were traveling for 30 days with a lot of stuff, so we were surprised when they said we could have a ground floor room, but for an extra $10! This was a bummer since this hotel had no elevator. Left a bad taste in our mouth.

"Nascar Championship Race Stay"

Jostianna, Venice, Florida 20/11/2016

Perfect place to stay post race day! Close to race track, walking distance to food, friendly staff, clean, great pool and hot tub! Check out is noon! Complimentary breakfast! Cannot go wrong with this choice!


Ralph G, Miami, Florida, United States 20/11/2016

Love this hotel, staff, rooms, absolutely awesome . I have been coming here for many years. For business and also leisure. Location is excellent also. The breakfast is delicious and the room is cozy. I look forward to coming here every month.

"Excellent hotel for a few nights - Good Value!"

neverco, San Francisco, California 19/11/2016

We stayed here for one night as the hotel is conveniently located from the Florida Keys and the Everglades. Late-night check-in was no problem, everybody was very courteous. Our room was clean and pretty large, as well. It even had a fridge and a microwave, which was very convenient for us. Breakfast is served in a room adjacent to the pool area. We were expecting some cereals, but were pleasantly surprised when there was a small buffet with bread, danishes, fruit, cereals and a diy waffle station. I'd definitely never seen that in a Best Western before. Good value, will definitely recommend this hotel.

"Key west trip"

patricianI5681TR, New Bedford, Massachusetts 18/11/2016

Location was top priority when we picked this hotel and it worked out great driving to key west . The rooms where effiecent and clean! The breakfast in the morning was good. For the money we paid it was a good value!

"Excellent Stay"

fivestar32, Caldwell, Ohio 16/11/2016

My wife and I just got back from staying here, what a wonderful place to stay for the price. The courtyard area is beautiful, I definitely recommend staying here. The included breakfast was great too.

"Will come back!!!"

cgraz513, Florida 13/11/2016

Stayed here for three nights. Quick check in, friendly staff , great free breakfast consisting of eggs, bacon, waffles, bagels, fruit, clean rooms with room being cleaned daily. Really nice pool area. Two and a half hours from Key West.. Great stay!!!!

"Stay was ok!"

User 12/11/2016

The lobby is beautiful only if the rest of the place had been updated like it. Our room you had to lift up on the bathroom door to get it to close. It was a little noise and they were very slow getting the rooms cleaned. The staff was very nice and considerate. They had a very big area for breakfast and it was fresh as well.

"Great Budget Hotel"

Kair S, Chehalis, Washington 10/11/2016

Best hotel stopping spot on a budget - just before the Keys. Great staff. Great breakfast. Comfy beds. Clean room! All at an affordable price. Polo Tropical is in their parking lot. Easy walk -even in a rain storm.


JimUtd, Sheffield, United Kingdom 06/11/2016

Arrived late, check in was quick the room was very big on the first floor. Large bed, shower, storage area. Microwave and fridge in the room. The shower was nice and warm too. Breakfast was really good, a large choice of bacon, eggs, breads, waffles, cereals etc, one of the best varieties I've seen at a BW. Only thing that stops it getting five stars was the noise at night and early morning. Anyone walking past the room could be heard, but it wasn't too big a problem.

"Vacation unto itself"

sissyrotondi, Pawtucket, Rhode Island 02/11/2016

So clean and pleasant. Rooms are terrific and bathroom is very nice. Breakfast is free and food is basic but good and nourishing. The pool is awesome. They have a hot tub adjacent. Plenty of room to spread out, chaises, tables/chairs, sunshine. Very close to mall and a couple of restaurants. Loved it and was so impressed.

"great value for money"

User 31/10/2016

stayed with my family for one night. pleaty of parking, close to eateries (had nice dinner at Denny's). the reception staff was nice and welcoming,and the room was clean and reasonably spacious. Breakfast was an especially pleasant surprise as it was relatively varied and the sitting area was not crowded and included option to sit outside by the pool.

"Good Gateway to the Everglades!"

HermanTheGerman-inTX, Dallas 31/10/2016

Recently renovated and appealing hotel. Friendly reception and received a quiet room as requested. Clean king room, with large TV, fridge and microwave. Carpet would benefit from a shampoo-ing, but not too bad. Breakfast area over-run, good that they have a large pool areas with several tables to enjoy a fairly good breakfast of hot and cold variety. Adult beverage store, several restaurants in walking distance. Short drive to Everglades National Park.

"My family and I were on a weekend trip and stayed here for one night"

BahamaMamaFlorida, Naples, Florida 31/10/2016

My daughter and I were greeted at the front desk upon our arrival and taken care of by Christa and Annabel. Both of these young ladies were very courteous and very helpful. we reserved 3 rooms. The rooms were all very clean. The breakfast was great. I don't recall ever having a breakfast like that at any other place we had stayed. They had everything you could possibly want including a waffle maker and scrambled eggs and bacon along with cold items like cereal pastries coffee. the surroundings including the pool area were also very well maintained. We will definitely be staying there again when we visit that area. Highly recommended

"Comfortable and Convenient"

Janet O, Waterville, United States 31/10/2016

Room & bed were comfortable, breakfast was delicious. Staff was courteous, pool was wonderful, location was convenient to my destination. Was traveling alone & felt at ease here. Would definitely stay again.

"My 3rd visit"

kenk732, Point Roberts, Washington 30/10/2016

This is my 3rd visit in 12 years at this well maintained presentable property. The large courtyard surrounding the pool is a great way to enjoy a couple drinks and a smoke at the end of a day visiting the Everglades or top of the Keys. The complimentary breakfast is very good. Our room was clean, the bed comfortable.

"Miami Carnival Edition"

Dwight T, Christ Church, Barbados 30/10/2016

The hotel is one I would recommend to anyone looking to get away from the hustle and bustle of downtown Miami and looking to spend sometime on the outskirts of the Florida Everglades and the Keys. There are lots of restaurants and shopping centers within close proximity of the hotel.

"Weekend "

User 29/10/2016

It was nice and close to places but very loud outside and walls very very thin I could hear people laughing in the next room over and the doors shutting above me. I wouldn't of been too upset but I had appointments in the morning and the noise kept me from sleeping.

"Friendly on reception, average room"

User 28/10/2016

An impressive entrance and friendly reception staff belied an average room. Nothing particularly offensive about it, but a rather dingy decor and a noisy a/c unit. A reasonable breakfast was marred by the provision of a processed instead of a fresh fruit salad. The pool area was fine and quite popular with other guests. Nothing exceptional, nothing dreadful.

"Nice stay at a good price"

User 28/10/2016

The location of the hotel is appropriate to my job activities in the area. The price is great for the quality and location. Room quite and clean. The breakfast is diverse and of good quality. The employees are very helpful answering questions and providing a good service mainly in the check-in process and during breakfast. It is place to return.

"Absolute Bargain, clean and well equipped"

JaseandJack, Melbourne, Australia 27/10/2016

We booked this hotel for $76 for a single night in a quad room, this included breakfast. At this price we were not expecting much and had a wonderful surprise when we arrived. The room was spacious, modern and well equipped. The pool and breakfast area were really pleasant and well set up. The breakfast was plentiful and included scrambled eggs, bacon, homemade waffles, cereals, fruits and breads. Great place to stop on your way to the Keys as it is minutes and easy access to the US1. We stopped at the petrol station next door and sorted out a cool box, snacks etc. Highly recommend this hotel

"Great Stay on our Way to Key West"

Jacqueline G, Lady Lake, Florida 27/10/2016

The hotel is a perfect stop-over before heading to Key West. The front staff were very pleasant and helpful. Our room was comfortable, nicely decorated and clean. The hot breakfast was delicious with many choices. Breakfast staff was attentive. I would definitely stay here again.

"Very good value"

H T, Nottingham, United Kingdom 25/10/2016

Stayed one night on route to Quay West. Nothing posh but clean and serviceable, basic buffet style breakfast included. Air con in room but had to switch off overnight due to noise. Some noise from people walking past door and overhead.

"Good pitstop for Everglades or Key West"

SigmundB, Oslo, Norway 25/10/2016

We picked this hotel to rest on our way from Key West to the Everglades and was not disappointed. Sure it is a little bland but the room was large and clean, so was the pool and breakfast was OK. All was clean and well kept so I would not hesitate to stay there if there is a next time in the area.

"Clean, inexpensive hotel conveniently located near Redland agricultural area"

Gigi L, Ft. Lauderdale, United States 24/10/2016

This BW was recommended to me by someone in my orchid club so I booked a room for two nights to attend an orchid show at RF Orchids. The room was very clean, the staff was friendly and the rate was excellent.

"Rude groundkeeper/maint"

Mr_919, Bangor, Maine 22/10/2016

Left early. Oct 22. Maintenence man or groundkeepers was very rude. Possibly on drugs. Will never return. Otherwise it is a nice property. Cut our stay short because of this. Not much good to say after the confrontation with this man.

Felix C, General Manager at BEST WESTERN Gateway to the Keys, responded to this review
Hello Mr. 919, I apologize for anything that might have made your stay unpleasant. Your comment did not mention what happened. Please when you can, I would like to to know what happened. My email is, please tell me your situation. We normally get great compliments on our property and staff. And I would like to keep it that way. Awaiting your email.

"2nd visit"

donna30_11, Middlesbrough, United Kingdom 17/10/2016

2nd time staying here. Not disappointed, Great place to stay over before travelling down to the Keys. Breakfast adequate, rooms comfortable, clean and very roomy, Staff very friendly. Very good value for money.

Felix C, General Manager at BEST WESTERN Gateway to the Keys, responded to this review
I am really glad you enjoyed your stay here at the Best Western in Florida City. We constantly update our property and amenities so the guests can enjoy their stay while on vacation. The theme and look of the hotel is Key West and is the only hotel in the area with this unique style. For any future reservations please call directly at 305-246-5100. I really recommend booking directly with us for no hassle cancellations/modifications and the best rates.

"Great Hotel for Accessing the Keys."

User 17/10/2016

Very nice hotel with restaurants all around it. Very good for accessing the keys and the alligator park. Hotel had a good hot breakfast, lifts, parking and wi fi, not sure if close to transport. Stayed here 3 nights with no problems.

Felix C, General Manager at BEST WESTERN Gateway to the Keys, responded to this review
I am really glad you enjoyed your stay here at the Best Western in Florida City. We constantly update our property and amenities so the guests can enjoy their stay while on vacation. The theme and look of the hotel is Key West and is the only hotel in the area with this unique style. For any future reservations please call directly at 305-246-5100. I really recommend booking directly with us for no hassle cancellations/modifications and the best rates.

"Great Place!"

NewfieSnowBird, Newfoundland 16/10/2016

The Best Western Gateway to the Keys was fantastic in every way. Clean, comfortable, quiet and well laid out. The hot and cold breakfast (included in your stay) was really good. The staff were very nice. Each one acknowledged us every time. I would highly recommend this hotel to anyone of any age. NOTE: TomTom GPS is incorrect. It takes you to a vacant lot. Keep going another couple of miles and you will find it.

Felix C, General Manager at BEST WESTERN Gateway to the Keys, responded to this review
I am really glad you enjoyed your stay here at the Best Western in Florida City. We constantly update our property and amenities so the guests can enjoy their stay while on vacation. The theme and look of the hotel is Key West and is the only hotel in the area with this unique style. For any future reservations please call directly at 305-246-5100. I really recommend booking directly with us for no hassle cancellations/modifications and the best rates.

"Affordable "

Jessica S, Vestal, New York 03/10/2016

Good stay with great rates. It's cheaper to stay for more than 3 nights and you can get a deal. Breakfast was good and rooms were comfortable. The pool was decent and the hot tub is a plus. Would recommend for a stay on a tight budget.

Felix C, General Manager at BEST WESTERN Gateway to the Keys, responded to this review
I am really glad you enjoyed your stay here at the Best Western in Florida City. We constantly update our property and amenities so the guests can enjoy their stay while on vacation. The theme and look of the hotel is Key West and is the only hotel in the area with this unique style. For any future reservations please call directly at 305-246-5100. I really recommend booking directly with us for no hassle cancellations/modifications and the best rates.

"Good value hotel "

Jade D, Aberdeen, United Kingdom 27/09/2016

Stayed here with my partner as a stop off on our way to key west. Close to lots of resturants. The room was very clean and tidy. Good shower. Excellent parking facilities just outside. Good wifi. Just what we needed for a one night stay. Didn't try the breakfast as we were setting of early or the pool because there was a storm. Overall,  good value for money and would return.

"Affordable and Proximity stay.."

Shankar Reddy A, Saint Petersburg, United States 27/09/2016

Good Location, Nice Pool, Breakfast was good - Room Service is above average. Very close to shopping plaza's and many more restaurants. Planning it right can get to many places in the Keys and Islands nearby. This location is unbeatable as is it right of the Highway to the keys..

"An awesome home away from home"

Arthur G, delaware, United States 24/09/2016

Whether heading to the Florida Keys, or just touring south florida, This hotel is a must stay. Clean, affordable, the staff here is awesome and made me feel like I was staying with Family ( Good Family), lol. The breakfast is a real breakfast full of a great selection,

"Leaking roof"

Joanna C, Arlington, Virginia 23/09/2016

When we checked in, the room looked clean with all the basic amenities. The “surprise” came when the people in the above room took shower at night. The roof in the bathroom, just along the edge of the tub, started to drip water from above. We had to put towels around the tub to capture the water. Since it was late, we did not call housekeeping. But, when I mentioned the problem to the front desk when I checked out, the lady did not seem to care; I don't recall if she even apologize for the inconvenience. We thought Best Western is better than the other 2* hotel, but apparently not.

"our trip"

_marekg63, New Westminster, Canada 23/09/2016

Convenient and good location ,friendly staff all amenities close by .good departure location for everglades park and Florida keys .Place has a swimming pool.Serving continental breakfast very good. Very good value.

"Clean and Well Kept"

2010DJD, Walland, Tennessee 21/09/2016

This is the second time we have stayed here and we love it! We used this as our "home base" and took day trips to the many attractions in the area. This hotel is very clean, well maintained, and affordable. The staff was very friendly and the free hot breakfast was above average. There is also a very nice pool area and hot tub.

"BW, always a comfortable reliable standard!"

rgandlg, Brisbane, Australia 19/09/2016

This hotel is a similar standard to comparable BW's. What stood out is the assistance of the staff. A special mention for Annabelle at the reception desk. Her advice and courtesy was a big plus. The hotel was in a good location for driving down and back through the Everglades.

"Great stay"

Kathy Y, Jacksonville, United States 19/09/2016

We've stayed at this hotel about 4-5 times now. This is a great place for our families to meet up and stay for the weekend. They have great service, the rooms are nice, the pool is great and they have a complimentary breakfast. It's the very best value for your money!

"Great stop after the Keys"

User 17/09/2016

We spent our whole last day at the Keys taking in every last minute till the glorious sunset. Found this hotel on Trip Advisor and chose for the high ratings. Very nice, clean, has a spacious pool/deck area, & continental breakfast. Thumbs up!

"Recommend "

User 17/09/2016

Great hotel, right in the heart of Florida city. hotel room was clean, noise free, well priced with free breakfast. The hotel is located near shopping outlets, schnebly's winery, national Everglades park, Robert is here fruit & farm stand. It's a Short drive from Key Largo. They're several fast food restaurants nearby and a 24 Starbucks less than a min away. Will stay again in the future.


User 16/09/2016

Very friendly staff! Breakfast was outstanding! Rooms were clean! Perfect location to restaurants and small convenience stores. Liquor store close also :-) 30 minutes to state park in upper keys. Very impressed with staff and how clean the property is maintained. Resort atmosphere without resort price tag!! Will definitely return!

"Gateway to the keys stay"

Steven A, Clearwater, United States 12/09/2016

As always it was a great stay , check in was flawless , my room was clean and AC was on and the room was cool , breakfast was very good and check out was fast and went well , I have stayed there many times and have enjoyed every stay

"Next stop...the Keys"

paulkC3700EW, New Port Richey, Florida 12/09/2016

We decided to stay in Florida City, as it was just before the Keys. We live on the North Gulf Coast of Florida and only wanted a day experience in the Keys. We had a hot breakfast and then headed out to the Keys for the day. Florida City was the logical stop for us, as we didn't incur an additional 21/2 hour trip on our way home, than if we decided to stay in Key West.

"It's what it says it is. A gateway"

Merewoodman, Bicester oxfordshire U.K. 10/09/2016

I came for one night, stayed three. The staff were all very helpful in reception especially Sabrina who became my IT advisor and set up my iPad twice in order that it worked to my satisfaction. All staff in reception were very knowledgeable of the area and places to visit. I went to Key West from here and back in a day, possibly didn't do KW justice and if you want to avoid a 2 - 2 1/2 HR drive then I suggest staying overnight nearer but BW Gateway gave me reasonably priced access to all sorts of things. Support staff were good but we're not quite as friendly as those at BW West Palm Beach but the latter set a very high bar. The pool area was very good and the room again was spotless, well done. Breakfast was more than adequate in my opinion and again the dining room was always clean and well stocked. The three Best Western I stayed at so far Orlando Conference Centre, West Palm Beach and Gateway to the Keys have by their professionalism resulted in my sticking with the chain. Things don't look so good at my latest but let's see after I've stayed the night.

"Gateway to the Keys and Everglades"

NittanyLi0nFan, State College, Pennsylvania 09/09/2016

This hotel is conveniently located at the south end of Homestead/Florida City and is a good place to stay if you plan to visit the Everglades before heading to the Florida Keys. Nicely updated older motel with all-around good attributes. Nicely landscaped. Good breakfast times and variety of food. Nice pool with lots of room to lounge. I was not very fond of the fact that they manually imprinted my credit card information onto the check-in paperwork. Seems more likely that fraud could occur with this method.

"Clean hotel"

Rebecca F, Bradenton, United States 06/09/2016

Would stay here again. The breakfast was good for complimentary continental as they offered a variety of cereals, breads, yogurts, juice, eggs and bacon. Pool was clean and the rooms were clean. Overall a positive experience and we'd stay there again. Conveniently located to the keys without having to stay on the islands.

"Totally Exceeds My Expectation, highly recommended"

User 05/09/2016

We spent 3 nights there with $70 per night (including tax, service fee) and it totally exceeded my expectation. I would expect to spend at least $120+ with similar location and quality else where. Location: This hotel is in closest location in Homestead to key largo (20 miles away, 30 minutes drive). Comparing to spending $250 per night on the island, it is wiser to live in homestead. Starbucks is 0.4 miles away, Panda express and best buy is 2 mile away. Room, service and breakfast: The room is large, with two queen beds which can hold 4 people. It has fridge, hair dryer, microwave-oven, TV, WIFI and it is also very clean. The reception is very friendly. I accidentally forgot my access card in the room and got another one within 2 minutes. Breakfast is served from 6:30 am to 9:30 am and it has a variety of stuff to eat.

"Best Value"

User 05/09/2016

We paid $210 for 3 nights and the overall quality, breakfast, WIFI is way more worth than $79 per night. The hotel has everything you will ever need, microwave, AC, hair dryer, fridge, laundry room. And breakfast is awesome. I would expect a $100 - $120 per night for this level of service.

"Unexpected gem"

elenanever, San Francisco, California 03/09/2016

I found this hotel for a last minute check in, and I was pleasantly surprised by the quality I got for the price I paid. Room was clean and well air-conditioned, the carpet looked clean, there were all of the necessary appliances in the room. Breakfast wowed me the most. Usually a continental breakfast at a hotel is of a bad quality, and usually it's a bagel and a coffee. At this Best Western, however, there was a full breakfast available in a buffet style: scrambled eggs and bacon (good quality too), cereals, all kinds of breads and bagels one can toast themselves, coffee, and the yummiest waffles that we made ourselves (kids LOVED to make them). Very nice hotel, if I ever go down that way again I'll definitely stay there!

"Great Place, Great Location, Great Staff."

ericbreuer, Clermont, Florida 31/08/2016

Let me just say that this Hotel was reasonably priced and came with a FREE Hot breakfast. The kitchen staff kept the eggs and beacon coming fresh and hot. They were very attentive to all their offerings and that was plenty. From fresh fruit to make your own pancakes and everything else in between. The front desk girls Christa and Sabrina were friendly and informative. They recommended a restaurant walking distance from the hotel. Please see my review for the Mutaneer. The girls told us to let them know what we thought. We told them the restaurant was horrible. They were shocked at how we were treated. After we left Sabrina called the Mutineer and spoke to the Manager. Who only being caught with her hand in the cookie jar tried to make it right. You only get one chance to make a good first impression. But, I digress. The Best Western Gateway to the Keys is conveniently located to the Coral Castle, Monkey Jungle, Fruit and Spice Park, History of Diving Museum and the Florida Keys for great diving, fishing and dining. This is a well maintained and very clean. We will definitely stay at this location again. When Checking in please say hello to Sabrina and Christa and tell them you saw them in my review. Management these are 2 Great employees your lucky to have them because they went above and beyond.

"I loved it!"

jvargas9012, Brooklyn, New York 31/08/2016

I loved everything about my stay here! Except the wifi signal sucks. Lol The girls were great at the front desk. The hotel was clean, Breakfast was great. My next visit I plan to drive out to the Keys. I will be staying with you guys again. Thanks for the courtesy and awesome room service.

"Ideal spot for Florida Keys"

Paul M, Colchester, England, United Kingdom 31/08/2016

We chose this hotel as at the start of the Keys and would give us a good base to explore. It was a welcome site after our 5 hour drive from Orlando(!), bear that in mind if you drive down, traffic an hour each side from Miami was huge. The hotel is tucked round a side road away from the busy traffic. It is nicely laid out and staff were friendly and welcoming. Our twin bed room was very nice, although the air conditioning unit was very noisy and made for an ok sleep. We took breakfast which was pleasant and I chose to make my own waffles, which is fine but you need to wait 6 mins or so, the machine didn't work to well, so I ended up with a waffle stuck to the pan. The selection was good but perhaps we arrived to late as staff were starting to pack away. It is a right out of the hotel and then you are on to US1 for the ride to the Keys :-)

"Hotel Personnel"

rico438, Ennis, Texas 31/08/2016

Christa and Christian were very helpful at the desk to all our needs.Hotel was very clean and accomodations were great. Very friendly staff and morning breakfast a delight. Only negative would be that carpet might be cleaned a little more often.Great place to stay.

"Great Motel!"

RDWNG1, Wasilla, Alaska 29/08/2016

This is by far our favorite hotel in the world to stay at. Every time we go to the Keys, this is the place to stay before or after our flight. The pool is clean and quiet and the breakfast is so much more than any other place we could have asked for.

"Best Place to Stay in Florida City"

User 29/08/2016

It was great experience staying at Best Western gateway...Amazing rooms, beds, breakfast. Overall very clean place. Close to Miami, and KeyWest. Staff members Sabrina and gentlemen from evening shift were really courteous and helpful.

"Key west trip"

Eugene P, Sun City Center, United States 29/08/2016

Great place, clean, updated, good breakfast. No problems with the stay. My wife and I would recommend and wife is particular about her stays. We could find nothing wrong with the place. Only problem was not enough time to stay longer. They also have a person call for wake-up not a machine. Nice touch.

"Overall Very Good Experience"

879monicak, Detroit, Michigan 26/08/2016

Overall Very Good Experience as we stayed for the first time in this hotel. Rooms were comfortable and breakfast was very good. Very good location if you want to make a day trip to Keywest or explore other activities around keys.

"Great stay and value for money"

elliscb45, Tregony, United Kingdom 21/08/2016

Staff and hotel was fantastic. The room was clean, tidy and close to the pool. The breakfast was excellent, especially the waffle maker, which the kids loved. Would love to come back soon. The area is great for trips to the Keys and the Everglades, also the Outlet Shopping Centre is 2 minutes drive away.

"Snorkel "

wnewton7, Lake Wales, Florida 20/08/2016

Best place to stay when your on your way to the Keys. Have stayed here on two different occasions. The staff here are awesome. The rooms are modern, comfortable and clean. Breakfast has eggs, bacon, fruit and cereal. Will be staying here again.

"nicely updated with great pool area in a great location, central to everything"

Dan T, Sarasota, Florida 20/08/2016

We lucked into this hotel on our way down to the keys after checking out a few Everglades trail heads. The hotel had obviously been redone recently with a very nice lobby area, beautiful pool and spa and what turned out to be a great breakfast including hot items like eggs and bacon. We would definitely stay here again as it makes a great attacking point to the Keys, the Everglades or Miami for that matter.

"great stop on the way to or from the keys"

bizzytraveller, CA 19/08/2016

I've stayed here several times over the years headed to or from the keys. Its really the last affordable (or first affordable) hotel. Its an easy drive into the keys from here. Rooms are very spacious and clean. The hotel staff is helpful and accommodating of last minute and late night arrivals. The only disadvantage is the lack of elevators and maze like walkways of the second floor.

"Very pleasant stay in a good location"

User 17/08/2016

See GERMAN below. We stayed at this Best Western for four nights. During the days we explored the Keys and Everglades National park. The entrance of the latter is super close and the Keys aren't very far so by staying here you'll be able to avoid overpriced motels/hotels on the Keys. The breakfast was very good compared to other motels. The room and the pool area were clean and comfortable. Oh and the staff was very nice and helpful. Wir waren 4 Nächte in diesem Best Western. Die Unterkunft eignet sich sehr gut um die Everglades und die Keys zu besuchen. Gerade auf den Keys sind Hotels bzw. Motels nämlich sehr teuer. Das Frühstück war sehr gut wenn man es mit anderen Ketten vergleicht. Das Zimmer war sehr sauber. Ebenso der Pool Bereich der sich abends gut zum abkühlen eignet. Die Angestellten waren nett und hilfsbereit.

"Excellent hotel "

User 17/08/2016

Stayed here with my family for 2 nights and it was excellent. The room was spacious and clean, the staff was helpful and friendly, the breakfast was delicious! I also loved the room's furniture. I would definitely stay here again for my next trip!

"GATEAWAY TO HELL! Do not go there"

User 17/08/2016

We booked a room at the hotel more than 2 months ago via After a very long drive we arrived at the hotel around midnight to discover that they had cancelled the reservation on the very same day as they could not charge my credit card, which was and is perfectly working. The hotel tried to block the room amount on the very same day of the stay, and not days ahead, as all hotels normally do. There were no more vacancy at the hotel and also in other hotels nearby, so we had to drive half an hour to go to another hotel, and we spent double for the night. The hotel managment did not admit that they were overbooked and that they lied when saying that my credit card was not working. Do not book there!

Felix C, Manager at BEST WESTERN Gateway to the Keys, responded to this review
I am very sorry for your experience. You should contact booking. com and get a refund from them on the difference. We followed their policy and contacted them soon as the credit card declined as per their policy. Our agreement with booking. com is to check to see if your credit card is valid the day of arrival and policy says we do not charge you ahead of time. The morning of, we attempted to run your credit card and it said "do not honor", which generally means the credit card company flagged it as suspicious activity or the card was stolen. We notified booking. com and their policy is to hold the room until 600pm and then cancel the room. If we do not follow this policy we get charged a fine by booking. com of 150 plus your relocation fee. I assure you that we did not cancel your room and just give it to someone else because we over sold. We would have lost more money then just keeping your room. We actually had 13 rooms available that day and sold our last room at 1030pm. If you wish to see a screen shot of the declined charge I will be more then happy to email it to you. Contact us at gatewaybw@aol. com. As for third part sites, I highly recommend that you book directly with us to avoid these issues. Booking. com and Expedia have very bad policies and when something goes wrong they use the hotel as the scapegoat. There is no one to contact from their sites that late at night. Every hotel brand in the US has an agreement to show the exact same rates as any other sites. Again I am very sorry for your experience and I hope you are able to resolve this with them.

"This is what a florida vacation hotel should be !!"

brianhR2329JW, Emerson 16/08/2016

Hotel was EXCELLENT. U shaped hotel with pool in the middle courtyard. rooms were clean, easily accessible, modern, etc... pool are was full of happy people on vacation. Check in staff was mid-20 year olds (Jesus?? and Christa). Both very friendly and helpful for check in as well as recommending food and entertainment. Free breakfast and wifi. I would DEFINITELY stay with this hotel again.

"You have got to stay here."

141Stephen, Farnborough, United Kingdom 15/08/2016

Very good service, helpful reception staff, friendly staff nothing is too much trouble and clean rooms, no smoking rooms. Breakfast very good with a good selection and choices of food, Pool clean. Good overall clean and tidy outlook to hotel. First visit to this hotel would recommend to families with older teenage children as walking distance to shops and local food outlets. Used as base to go to Key West. recommend this for families.

"Reunion Birthday Party"

Forest B, Albany, Georgia 15/08/2016

Hotel was more than expected and staff went out of their way to accommodate me. I arrived a little early for check-in but they(Christian) took care of me. He made sure that he got me a room since I did look a little beat(8 hour drive). They were friendly and helpful for my 2 day stay. Thanks for the service!

"A gateway to the keys, just as promissed."

378ja, Amsterdam, The Netherlands 15/08/2016

Nice hotel, friendly and relaxed staff, large and clean rooms. Pool is somewhat small, but you probably only use it for a quick morning swim. Excellent place to start a one day visit to the Keys, if you get up early (2,5 hours drive to Key West) or Miami South Beach (1 hour).

"Great location"

Anastassia164, Toronto, Canada 13/08/2016

My dad and I stayed at the hotel for 4nights. Went to key largo for diving at John Pennekamp Coral reef state park. The park is 20 min away from the hotel, with good breakfast and clean rooms. Beds were comfortable , clean sheets and quiet room. Nice hotel, will stay there again in the future.

"Good but noisy"

PeterVer-Hey, Zutphen, Gelderland, Netherlands 13/08/2016

We stayd here for one night. The room is great, clean, big en well taken care off. In the middle of the hotel there is a little pool. Big enough to cool of a bit. The surrounding is excellent, lot's of diner options nearby. If you dine at Denny's you get a 10% disccount. Really nice.. Service at the reception is excellent.

"Good Choice"

laure622, Salon-de-Provence, France 13/08/2016

Even though the area is not that great the hotel itself is very good: clean rooms, nice pool and hot tub, good breakfast and friendly staff! Wifi connection is working well in all areas. From our various Best Western experience in Florida it could easily qualify as Best Western Plus standard.

"Best Hotel in the Area"

User 10/08/2016

I live in Florida City 5 min away and this is the place where my family stay when visiting. But we have to stay for two days after my AC unit broke an it was the best experience ever. It was like a mini vacation at a resort. The kids have a great time at the pool while Me and my husband enjoy the hot tub. The staff extremely friendly. Clean rooms with microwave and mini refrigerator, housekeeping no extra charge. Great restaurants near by walking distance. Free WiFi in all areas. Free breakfast buffet style and the service in the breakfast area was amazing: thanks to Tammy who went beyond my expectations going back and forth keeping the area clean and bringing the eggs, bacon, bagels, croissants, cereal, fruits, juice, coffee and more...yes Waffles and toppings too! if you have to stay in Homestead this is the best place at an affordable price.

"David Craigie"

David C, Newcastle upon Tyne, United Kingdom 06/08/2016

Arrived this evening after a long drive to find an immaculately prepared room. Superb value and I was suitably impressed. Crista and Christian could not do enough to make our stay enjoyable. I would certainly recommend this accommodation to anyone who visits this area. Cannot thank you enough.

"Last minute stop on way to Key West"

moniquelars, Belleair, Florida 05/08/2016

My son and I were traveling alone to meet up with family and the keys for mini lobster season. We were tired of driving it was late at night and we decided to stay somewhere last minute. My son goggled reviews for nearby hotels and this best western looked good. We paid a nice price for a king size bed, nice room on the second floor. We felt safe walking back and forth from our car unloading our items. Upon cheek in We received a coupon for 15% off dinner at the nearby restaurant . Which was very nice. Overall the hotel was exceptional for the rate. Also safe and I would stay again

"Good standard "

DominikHoltkamp, Germany 02/08/2016

This is a nice hotel at a very good location. It's very close to the Everglades and the national park, and also a good starting point to discover the Florida Keys. The staff is friendly and professional. The room was clean and offers a fridge and a microwave. Unfortunately our room was at the rear side of the building. Due to the noise of the road I did not sleep very well. They have a nice pool area and the breakfast was all right !

"Great Place to Stay and Great Breakfast"

GiGiforone, Mechanicsville 02/08/2016

We stayed a several Hotels over 2 weeks and this was the nicest Best Western of them all. The Staff - particularly Jessie - took great care of us! The Breakfast was very delicious. The Staff was friendly and the room was clean, comfortable and quiet! Great place to stay!

"Shabby treatment"

John S, Magnolia, United States 02/08/2016

I had reservations as a platinum member. My friends aren't and did not. My room was small, in poor repair. My room was a closet compared to my friends, a closet with a broken bathroom door. My wife became trapped in the bathroom when she closed the door. I had to pick the door up and set it in the pocket to free her. I reported it to the front desk but didn't make any demands, so they took that as I was OK with the substandard room. They took my politeness as acceptance for poor treatment. My friends room was nice. I am so disappointed.

"On the way to the Keys"

User 01/08/2016

We stopped her for a night on the way to KW. The rooms were clean & breakfast was good. However, the pool area was getto. It appeared tha employees were allowing their families to have have parties & swim in the pool. It was very loud & getto. Would not stay again

"Love the pool and hot tub"

Kelly W, Miami, Florida 31/07/2016

I have stayed at the Best Western Gateway to the Keys four separate times and I have to say it is the most relaxing hotel I've been in recently. Christian has checked us in a couple of times and gives us great professional service. The pool and hot tub area are perfect. The hot tub is shaded by a tiki hut, the large area around the pool filled with pool lounge chairs, umbrellas, tables and chairs with palm trees shading some areas and banana trees with there large lush leaves all make it feel like a resort.


DavidVmax, Mississippi 30/07/2016

This is a nice little hotel/motel located near many attractions. The free breakfast is good as they offer eggs, bacon, waffles, toast and cereal. They cover the bases. The room is spacious and comfortable. For the price, it is a great place to stay.

"Convenient to the Keys and Everglades!"

Audrey8882013, Orlando 30/07/2016

I stayed 2 nights to explore the Everglades National Parks and to continue down the Keys to the Dry Tortugas Park. I found this location to be the most convenient from which to explore by car. I had a large ground floor room with a sofa, and a separate area outside the bathroom with a counter-height refrigerator, microwave, and a second sink. The breakfast area faced the pool and the included buffet had the expected BW selection of eggs, bacon, cereals, fruit, yogurt, juice, coffee/tea, pastries, waffle batter, and hot oatmeal packets. However, what stands out for me, is the recognition I received at Check-In for being a BW Rewards Member -- I was also handed a bottle of water and bag of Kettle Chips for my membership -- this was a nice gesture. I also appreciate the "sanitized" remote TV controls at all the BWs.

"Alligator farm"

liver1966, Liverpool, United Kingdom 29/07/2016

Hotel is in a great location, easy to find, loads of shopping and eating places easily within waking distance or a 5 minute drive. Hotel staff were helpful and friendly. Alligator farm was 15 minutes drive. Would stay here again if i was ever lucky enough to be in the area again.

"I'd go back."

User 27/07/2016

My daughter and I stayed there for three nights this week while we adventure to the nearby National Parks: Key Biscayne and Everglades. This hotel felt safe, was clean, efficiently located, quiet, and the staff was very helpful and friendly. We enjoyed the free breakfast each morning: bananas, oranges, waffles, variety of breads, eggs, bacon, coffee, juices, it's a nice spread. The pool area is inviting and we'll kept. I would stay here again in a heart beat.

"Beautifully renovated suites"

dabbarrett, Key West, Florida 27/07/2016

I have always stopped here when I travel from Key West to Miami for business. This time was exceptionally pleasant with the newly renovated suites. The attendees on property are always pleasant and helpful. Christian and Christa checked me in and Melanie was my housekeeper. All were very responsible and dedicated employees. The price is right too as north or south will be much more expensive. Be sure to take a swim in the clean refreshing pool. I'll be back!!!!! Anyone needing a good rest before the long slow drive to Key West should make this their stop.

"My Stay"

Frank C, Estero 25/07/2016

A nice stay at a pleasant hotel. Thank you Christa for helping me at check out! If you are heading to the Keys or visiting the South Miami area this is a good choice on a budget. The staff is pleasant and helpful. My future plans have me visiting this area again and I would not hesitate to stay at this location. Lots of places to eat, sightsee and you are at the Gateway to the Florida Keys.

"Overnight "

D M, Clearwater, Florida 24/07/2016

What a great stay! Friendly staff, clean comfortable room, gorgeous pool area and a great breakfast all at a very reasonable price. Definitely recommend! Perfect location easily accessible to our destination in the Keys.


msilvius, Spijkenisse, The Netherlands 24/07/2016

This hotel has a great location to stay if you want to visit the everglades. Also when you want to go to the keys but it's too far to drive in one day. Rooms were clean and big. There was a lot of choice at breakfast when you compare it to other motels/hotels. Pool looked good, but we didn't get to use it.

"Stopover to the Keys and Everglades"

User 24/07/2016

We were 2 nights there. It offered free WIFI, Parking, nice, comfortable rooms and a cool pool area. Also it had a relatively big fridge and microwave in the room. It was about 5min. to the next Wal-Mart with the Car and it was great for a trip in the Everglades.

"Start to our Key West vacation"

LMY123, Northern nj 23/07/2016

Great overnight place.Clean...easy to find..great breakfast..Easy late night check in with Christian ... All good review ...nothing to say bad...and I'm a kinda picky person. . Tip...we left around 9ish.Sat.morning..get breakfast early...leave a bit early. ..after 10 is too late..we sat in traffic doing 25 all the way to Key West.

"Business stay july 5th to july 12th"

norbertgirigorie, Willemstad 22/07/2016

I needed I quiet place to stay while I was on business in Miami. I booked BW gateway to the keys. I did not regret it. I arrived a little early, but early check in was no problem for the front desk. The rooms where kept clean everyday thanks to Rhonda and Sierra. There are also places to shop and dine like Walmart, Best buy etc. Adjacent to the hotel there was a Pollo Tropical and across the US1 there was a Denny's. I also took the opportunity to drive to the keys and stayed overnight. I was a pleasant 11 night stay. I would like to thank Isabella at the frontdesk for being ready to answer any question very friendly and charming

"Top marks for convenience"

Moira W, Stowmarket, United Kingdom 22/07/2016

This is well positioned so you can easily explore The Everglades, The Keys and is good for getting to/from Miami Airport. We found it one of the cheapest hotels on our road trip around Florida and we certainly paid more elsewhere and got less. Generous size well equipped room. Lovely pool area. Good range of food for breakfast which was included in the price.

"July 4th vacation"

Ssandra D, Palm Coast, Florida, United States 20/07/2016

Very nice place. Nice, clean room & shower wrk just like home. Although, pool is a little small, but I'm not a pool person so it's ok on that note. Brkfast was really good. For the price I paid for you can't ask for a better stay. Also, the staffs are ok.

"Very pricey but nice hotel"

C6350LDcarolr, Lethbridge 16/07/2016

Enjoyed the hotel. Doesn't look swanky from the outside but it is very nice inside and in the pool area. Enjoyed the breakfast but we found the money charged was way out of line. $250 on week-ends and $ 150 during the week..too high.

"Good hotel for visiting Everglades or on the way to Key West."

JulsVern, New York City, New York 15/07/2016

Solid, reliable, well maintained hotel, conveniently located on the way out to Key West, or if visiting south side of Everglades. Excellent staff - always available to answer the phone, or random requests (even made at 2am)!

"Customer Service"

User 14/07/2016

Wow!! Now THAT is customer service. Have someone in our party unable to climb stairs. Sabrina at the front desk hooked us up without us even asking. She was very accommodating. Thank you, Sabrina!! The rooms were also very clean. Thank you, Jessie.

"Great stay if going to the Keys!"

RedXIIISeattle, Seattle 14/07/2016

Great inexpensive location if planning to go to the keys. Free parking. Excellent free breakfast. Located right behind Pollo Tropical which I recommend for lunch or dinner. Hotel is close to lots of other businesses. Quiet area. Staff were great, friendly, and very accommodating. Rooms were spacious and beds comfy. Only wish I suggest is that the pool would be at a cooler temp. Florida is HOT! We tried swimming later in the afternoon when it's not so scorching, but when we got in, it was so warm. Hard to cool down and relax. Imagine going in there earlier in the day when it's's probably boiling!!

"Very nice stay, well worth it"

Steve M, Millington, Michigan 13/07/2016

Everything was great and the breakfast was one of the best. Nice layout nice service and nice rooms. Would DEFFENTALY stay here again. We enjoyed our short stay, we were just passing thru on our way to the keys.

"Stop over from Keys"

Jennifer L, San Francisco, California 13/07/2016

This turned out to be an excellent choice. The staff were most helpful. They suggested restaurants for dinner, supplied me with a sewing kit when my husband lost a button on his shirt, and found milk for me after breakfast was over. The pool was huge, and lovely in the evening, after a long day's drive.

"Stay here again and again"

User 13/07/2016

ok, Tammy that does breakfast in the morning is the bomb...I started staying here a couple of weeks ago as my company is doing a major fiber project in the Keys and I plan on staying here for another 4-6 months and part of the reason I am staying is because of Tammy's smiling face and friendly attitude when I come down in the morning.

"Great hotel for a Keys layover!!"

pkp384, York 12/07/2016

We stopped here for the night before heading down to the lower Keys. The room was nice and very clean. The staff that we passed all said hello. The continental breakfast was decent. We will be staying here again next trip down.

"Florida City Best Western"

Michael O, Lake Mary, Florida, Usa 11/07/2016

Renovated older motel layout. No Elevators. Nicely appointed with granite counters. Bed was really good. Good value. Do wish the curtains were more light proof, but I like it dark. The staff was a pleasure. Sabrina at the front desk was great. This is a good location as a base for Miami, the Keys and all in between. And, its a Best Western.

"Location, location, location"

John_M_Cook, Mount Pleasant, South Carolina 10/07/2016

We booked this as a jumping off point for our trip to the keys. My wife wanted to go to the Everglades and the entrance was pretty close. The Coral Castle is also nearby. The room was clean and comfortable. The pool looked well maintained. Breakfast was great.

"Great hotel"

User 09/07/2016

This is a very nice hotel. Rooms are clean and the staff was very friendly! We had a room with a view of the pool. The pool is beautiful and very well maintained. This hotel is in the perfect location for a stay before heading to the keys. For the price, you can't beat this hotel.

"Reasonably priced, good location for the Keys, Miami and the Everglades"

Ellie B, Canterbury, England, United Kingdom 08/07/2016

We stayed here for 4 nights at the beginning of July. We had previously stated at another Best Western in Orlando for the first part of our trip. The guys on the front desk were really helpful upon arrival giving us restaurant recommendations etc, they really know the area, although our room wasn't ready until 4pm. Breakfast was really good, much better than the Orlando Best Western (we finally got bacon!) and they even had things like cinnamon rolls which were a tasty treat. The rooms are a good size, comfortable and clean. We really like Best Westerns as a family and always stay in them when we come to the States as they are reliable and good value for money. There is no safe in the room which we found a minor inconvenience as it meant we had to lug our valuables with us. The location is good, about an hours drive to Miami (depending on traffic), half an our or so to the entrance of the Everglades and 2-3 hours to the end of the keys. Would have been nice to have another couple of days here to see everything! The pool area was always very crowded up until its closure at 10pm so didn't go in unfortunately. My mum did mention that the water is hot in the poo and very hot in the hot tub! Would stay here again and would recommend.

"Terry's Review"

Terry Allen J, clearwater, United States 08/07/2016

Great stay for the money. Great breakfast to include belgian waffles, bacon, eggs, juices and other continental breakfast staples. They also had a pool and hot tub. Located right before you head to Key West and out of the Miami traffic. Great restaurants within walking distance.

"Most bang for your buck"

User 06/07/2016

The staff was fantastic and everyone I interacted with was helpful and nice. I spoke directly with the manager and he was great and accomodating. After I had trouble with another property down the street. The property with fresh cinnamon rolls ( h*****y i**) was twice as much a night and somebody tried to break into my car 2 night in a row. So I moved to BW and was VERY happy with my stay for the next 2 weeks. This is the only property I will stay at near Homestead Motor Speedway.

"Great Hotel for the Price"

User 05/07/2016

Friendly staff, clean room, nice pool area. Great place to sleep then go off to see the sights. We drove to key west one day, then to Miami Beach the next day. This hotel was priced right and located within driving distance to many great attractions!

"The staff"

User 01/07/2016

The staff was excellent the hotel was very clean and was very easy to find the room park was also nice and close would totally recommend this place to anyone that needs a nice hotel but is on a budget plus it's close to the keys which was nice

"Great staff"

buslady2k, Kissimmee, Florida 29/06/2016

The staff is always there with smiles and ready to assist you. The rooms are clean and non smoking., It's great to go into a room that has no nasty smell of smoking. The continental breakfast is to die for. Delicious and fresh everyday. Pool is clean and we enjoyed our stay there. I would definitely stay again and i recommend this place. Not to mention the Manager is charge Felix a great person. The service from Shital cleaning the room, spotless! Thank you to all the staff at Best Western Gateway to the Keys!

"Quick stop on way to Keys"

Dara S, Bartow, United States 29/06/2016

We had to stop somewhere; it was late & we were exhausted. This hotel was bright and cheery and extremely welcoming. Upon check in, we were pleasantly surprised by the front desk staff, who were nothing short of fabulous. Room was great, breakfast was good and the hot tub was just what we needed to relax and help get a good night's rest! Will definitely be back.

"A great location"

Cliff S, Pittsburgh, Pennsylvania, United States 28/06/2016

The location of this hotel was great, it was close to the Keys, and the Everglades. What made it even nicer was that the rooms were clean, and the staff were friendly.The staff answered all of our questions about sites to see, and restaurants to eat at. The beds were very comfortable, with plenty of pillows. When ever I'm in the area again, I will stay here.

"Noise, noise, noise!"

User 27/06/2016

walls are crazy thin! We had noise from the adjoining rooms and outside. The noise let up by midnight, except for the occasional motorcycle going down US1. The room was clean and roomy. seating was limited to straight chairs. We did not try breakfast. this is exterior door motel.

"Just Right!"

User 27/06/2016

This is a very adequate hotel. The rooms were clean, staff friendly, facilities well maintained. We enjoyed our stay and the convenience of our need to visit family in the area and shoot down to the Florida Keys for a day. The breakfast was ample with provisions, even with the amount of people utilizing the service. The rooms are no more, no less than what is expected. Daily housekeeping for the rooms was always done nicely. The only item to not is that the room is advertised as 2 queens and were most certainly two full size beds. I meant to measure them on several occasions for proof, but was too caught up in vacationing. The knowledge is in that we have a queen at home and my 6'2" 205 lb. husband and I were a much tighter fit in this hotel bed than at home in our queen. Christian and Annabel were excellent hosts in the lobby.

"Very nice stay"

User 26/06/2016

Well positioned at the entrance of the Keys, nice and comfortable rooms, good breakfast, relaxing pool. Second time we go there and this is definitely our preferred place for a stop before entering the Keys

"Overnight we on our way to the Keys"

User 25/06/2016

Great place, older but extremely clean! Bed comfortable, great free breakfast! Christian was very nice during check in and recommended a GREAT little place for dinner, Chefs on the run, excellent!!! I would absolutely stay here again and highly recommend!!

"2 Day Getaway"

Annette T, Flagler Beach, United States 24/06/2016

Check in was very fast and efficient. Room was great, food was better than expected. Would recommend and would stay again. We arrived later than expected for our two day get away, so hotel shopping was not what we wanted to do at this time. But in the end we were very happy with this stay. My husband is having eye surgery in a couple of days, so this trip was planned to take his mind off of up-coming events.

"Surprisingly nice"

TJB4, Tampa, Florida 20/06/2016

I tend to use higher end hotels, but was with friends that don't. I was surprised that it was very nice, clean and had a nice pool/spa area. We stayed here going down to the Florida Keys and when we were coming back and it was my turn to book a night, I picked the same place! Worth the money and I was happy to pay less then the high end hotels. I had everything we needed with this hotel! My very good rating is really good, because I am very picky. I was pleasantly surprised! Thank you Christian... I will come back!

"Yearly stay"

Robin H, Ingolstadt, Germany 19/06/2016

Very fast check in and out. Staff is very friendly and helpful.I travel to Florida at least twice a year and stay there every time I drive in or out of the keys .Very Clean and you can t beat the breakfast.Newly renovated.

"Excellent stay"

User 19/06/2016

Staying at the hotel was peaceful and restful. Staff was kind, courteous and helpful. The continental breakfast was quick and easy. It is conveniently located to the Keys and anything you might need (gas, Walgreens, restaurants...). Our room was comfortable and big. This hotel was perfect for our needs. Don't buy the toll pass...u won't need it even though the car rental place will tell you that u need it. It really is a waist of money. Don't buy it, just stay off the "FL Turnpike" and you will save $80...its that easy!!!

"Excellent hotel!"

User 19/06/2016

We had booked a Super8 hotel close to the Best Western. The Super8 did not meet our expectations and we were adviced to go to the Best Western. Sabrina was at that moment on duty at the reception. She did an excellent job and showed us the king room. We immediately decided to stay there for 2 nights. We were not disappointed. Great hotel, beautiful pool area, washing machines, good breakfast, nice and clean room.

"Nice little stop before the Keys!"

User 19/06/2016

Older hotel, but clean and CHEAP, which is a plus on the way to the Keys. Nice continental breakfast. Pool area looked nice (though we did not use it). Good stop before heading to the Keys. Free wifi, free parking, no hidden costs.

"Good place to stop"

rich12354, Chatham, Illinois 17/06/2016

Like this hotel. Have stopped there many times since 1995. They are friendly and helpful. Older hotel but they keep improving the rooms and common areas. That's a good thing. Rooms updated and clean. Great stop on the way to the keys!! Great pool area and it is clean and a good place for kids to burn off some energy. Landscaping is great and well maintained by the staff. I would stay there as long as the continue to improve the rooms and keep them fresh and updated

"Extended Our Stay!"

bobpam1971, Jensen Beach, Florida 16/06/2016

We intended to just stop for one night on our way to the Keys after exploring the Everglades. The room was so convenient to both locations, exceptionally clean, roomy, and pleasantly decorated that we extended our stay for another night! Christian checked us in with a friendly and helpful welcome and everything was great right through check out! By the way, the breakfast included bacon and eggs as well as waffles and all the regular items! We will definitely stay there on our next trip!


glassgypsy, Pennsylvania 16/06/2016

We have had the best trip ever! I have to say that this hotel goes above and beyond to make your stay an enjoyable one! The rooms are immaculate and clean. We will be sure to stay there again! They work hard in keeping this property clean and tidy. Our room had a King size bed, Tv, Refrigerator, Microwave and free Wi-Fi. The breakfast was great with a lot of choices to start your day. Many stores & Restaurants in the area and great affordable rates. Its in a great location because we were able to drive to the Keys twice and went over to Miami twice. We will be staying here again!

"Surprise! surprise!"

User 13/06/2016

We stayed at this hotel Thursday June 9- Sunday June 12. I must admit I was very hesitant due to the cost of the room but when my family of 16 arrived (3-4 rooms total) we all were highly impressed on the clean, neat, well maintained rooms and hotel we had chosen. Christian was on duty and was excellent. We stayed here as we had tajen a trip to the Keys. I must say, if we would have known about this hotel last year when we had gone to the KEys, we would have saved our money and stayed here. So glad we stayed this time at Best Western,.It is literally on your way straight into Keywest. The shopping outlet was great too as we racked up on some unbeatable deals, especially at coach. Christian and Sabrina also allowed us to use the lobby to have a sit down lunch with the entire family and even have cake for my sons up coming birthday. Overall this hotel is unrated and should be given atleast a 4.5 stars. We are already planning a trip again. Thanks again Christian and to the rest of the staff for being so friendly. Oh and I forgot to mention that the pool area is amazing with grills and a jaccuzi, staff is friendly and your room is always clean.

"Nice hotel to stay in Southern Florida"

User 12/06/2016

We visited Biscayne National Park and were planning on visiting Everglades National Park and had selected Best Western Gateway to the Keys hotel to stay. The location was perfect. The hotel was very nice - clean and updated. Christian checked us in and was very friendly and helpful. We got adjoining rooms poolside. Rooms were pretty large with a sink area outside the bathroom as well as a sink inside. Also included a small refrigerator and microwave. The pool was warm and refreshing. Lots of tables around the pool to sit and relax. The price was very reasonable. Would definitely recommend this as a place to stay if in the area.

"Cheap, Safe, and Quiet"

Kylie1239, Sacramento, California 11/06/2016

We were looking for a cheap, yet safe hotel to stay at because we didn't want to spend our life savings on a hotel in Key West/ Miami. From this BW it is approx. 2.5 hrs to Key West and it's an hour to the western side of Florida through the Everglades. Great location and more importantly, great price. If you're looking for Hilton ammenities or Hyatt schnazziness, this BW is not the place for you. All we wanted was a safe area, free parking, a clean room, a comfortable bed, and a free cream cheese bagel and waffle for breakfast. So if you're looking for a safe, cheap ($65-$75/night with the free BW membership discount), comfortable, and quiet room, with close-enough proximity to Southern Florida's tourist attractions , we would definitely recommend. Side note: Sabrina was very helpful with getting us the best rate when asking for additional nights!!!

"Best motel I've ever stayed at for the price"

Kevin K, Snellville, Georgia 07/06/2016

This was a hands down professionally run and managed motel. Everything was clean and tidy and we'll kept. We liked our stay here so much we booked at another Best Western the next night, but wasn't as good as our stay here.

"Nice room,great price"

Thomas S, Trenton, United States 07/06/2016

This what I have come to expect from a Best Western. Nice rooms and reasonable prices.The location is just what we wanted and it is the perfect place to kick off a weeks vacation in the Florida Keys.I would book here again.

"Breakfast deserves an extra star"

Boizir, Brasilia 06/06/2016

Choosing a big hotel chain usually delivers exactly what you expect, not more or less. However I liked the breakfast, they serve a few more options than usual. Besides, employees were nice. I'd definitely stay there again, but I'm not sure if it reaches 4 stars, at the same time I know it deserves more than 3.

"Excellent hotel for the money and the location"

cogitosum3, Key West, Florida 05/06/2016

Check in here was quick and friendly. First floor room with parking at the door was modern, clean, and comfortable. Free wi-fi worked well. Hot free breakfast was just what we need to start the next day to continue our trip from Key West to Orlando.We didn't use the pool, but it looked inviting with a clean area around

"Great service"

Anne K, Paris, France 02/06/2016

Meine Eltern haben diese Hotel als Startpunkt für ihre Key West Reise ausgesucht. Alles top. A big thank you to the staff as well as the GM for having taken care of our parents. They had a wonderful golden wedding anniversary trip to the keys and enjoyed the service of your hotel. Thank you so much for your help to give them an unforgettable experience.

"A reasonable value motel style hotel"

Julia B, South West England 02/06/2016

This is a motel style 2 storey hotel. Facilities are basic but were what we required for an overnight stay. Room was clean, bed was comfortable and the price we paid was reasonable value for money - although the breakfast was totally inappropriate if you are gluten free! The room had fridge and microwave.

"3rd BW hotel in 2 weeks"

User 31/05/2016

Back story I travel for a living I don't earn a huge income maybe clear $35,000 take home, but I set my own schedule, love my job & answer to no one. Since my income is low by most people's standards running my business I must keep expenses LOW. I been away from home on this trip 2 weeks now & have stayed at hotels 3 times all BW. I stay at a lot of hotels all over the country. This is my 2nd stay at this hotel. The staff is super friendly, and always smiling. The grounds were well landscaped, building looking very pleasing from outside, clean nice pool, clean hot tub. The room was very clean and easy to find. Vending machine w/snacks, another w/soda & water, & HUGE PERSONAL PLUS "under extreme heat" ice cream vending. All vending was reasonably priced & onsite laundry was $2.00 right at going rate very fare. Very good breakfast w/Pleanty of seating. One HUGE PLUS I find worth mentioning the waffle maker there were two of them. Most BW your lucky to get pancakes. I just did a review on BW Palm Lakes they had a waffle maker (the problem everyone gathers around them they are like the one good ride at the fair there's always a line). This hotel had two of them. Me and my team driver made one at once we were both able to eat our breakfast at once instead of one of us eating then standing around waiting for the other to eat. Another plus there was a man there who appeared to be a high up manager. The women who dose the breakfast was explaining how one of the waffle makers wasn't working correctly. The manager said he would take a look it might just be the magnet, but if it's not he would get another. Most manager I've noticed at hotels sweep everything under the rug (out of sight out of mind). The room was reasonably priced. I was worried w/location there would be price gouging. This hotel dose none of that I was pleased my 1st stay & now my 2nd stay if I am ever that far South of FL again I have no problem staying a 3rd time.

"Great access to the keys"

GAlaina, Federal Way, Washington 31/05/2016

Hotel is very conveniently located to the Keys. The hotel is a bit outdated. It's your typical BW. Pool area is nice although we didn't use it. Breakfast was busy but well stocked with plenty to eat. Front desk was friendly with information for tourists. Beds were comfy! The rooms need more plug ins however. Beware of all the stray cats, gecko's and iguana's. They are everywhere!


User 29/05/2016

Stayed only one night, but by far the BEST Best Western I've stayed at. Kudos to the staff there...very kind and helpful..even the breakfast was better there than at other Best Westerns I've stayed at......enjoy your stay there.

"Vacation stay at Key west Best Western Ambassador Resort"

User 29/05/2016

Great location. Opposite the calm waters of Atlantic suitable for a leisurely morning/evening walk/run. Hospitable hotel staff. Great breakfast arrangement to start the day. Pleasant experience overall.

"Great room!"

John C, Cincinnati, United States 27/05/2016

We had a nice size room with a King bed with 5 pillows, two sink areas with a small refrig. Our room was a few steps from a pool. The staff at the front desk was extremely friendly and gave helpful tips for our trip. This is a great Best Western!

"Dirty Hotel"

Amy N, Duluth, United States 24/05/2016

We stayed here for 1 night. Was not impressed.. My husband had lost his glasses had to look under bed and it was disgusting. We usually stay at Best Westerns but I would not suggest this one!! When I complained I was told the manager would contact me but have never heard from him even after emailing him.

"Johnny and Fatima Thomas"

User 23/05/2016

I want to say that this hotel is awesome!!! Everyone was friendly , and courteous. The hotel was clean, and the breakfast was great. However, the two desk clerks, Isabella, and Anabell , were superior in their job. VERY PROFESSIONAL, and courteous. They were willing to assist above and beyond to make our stay most pleasant. AWESOME STAY!!!!!

"Great Escape"

Yinny59, North Port, Florida 22/05/2016

We stayed here for 2 nights May 14 and May 15. We had a great stay. Staff is so friendly, rooms are clean and very comfortable and very easy to get too. We enjoyed our breakfast, and also the pool and pool area was great! Will definitely not hesitate to recommend to our friends, and we look forward to returning. Thanks again for a Great Stay

"To the Keys and back"

david p, portland uk 21/05/2016

We used this hotel prior to and returning from the Keys in Florida. The greeting from the reception staff was very professional with a smile. We were a little early (2+ hours) but the room was ready for occupation and keys issued. During this time Florida City was experiencing flash rain, thunder and lightening (7 inch in 2 hours) so we were very happy to be able to 'Get out of the monsoon'. The room was quite large and was equipped with all items to make your stay comfortable - fridge, microwave, bath with shower, king size bed and free internet. Breakfast was the best we had in any Best Western in over 16 days in Florida. On booking out the service was again super slick, professional and personal. On returning to the Gateway to the Keys 3 days later we were once again a little early and yes it had started raining again. The male receptionist who we had not met before was very curt and as the room was not ready we were offered the use of waiting by the pool until 4 o'clock which is their official booking in time. Not very good service as to that which we had become accustomed to from The Gateway. We waited until the stated hour had elapsed and returned to reception. The young lady at the desk who was in attendance when we tried to book-in previously and her co-worker could not have been more helpful. Once again the room was very clean and all equipment appeared to operational. Hopefully breakfast will be of the same standard as previous. We would use this establishment again when in south Florida.

"Close to the Keys"

Yellowcorvette79, Bracebridge, Canada 18/05/2016

This Best Western is great for anyone traveling to the Keys and doesn't want to pay outrageously high rates,very convenient to Hwy1 with easy access.Staff were very pleasant especially Isabella who made our stay very enjoyable. Breakfast was good and rooms were clean and comfortable this is my second stay there and would stay again if traveling to Key West or any of the Keys.

"A Nice Place to Stay"

User 17/05/2016

We stayed at this Best Western as a central point for accessing the Everglades as well as Key Largo. It has been renovated and is in great condition. The rooms are comfortable. Breakfast is included and there is a variety of foods to choose.


Dora W, Sarasota, Florida 16/05/2016

Spacious, very clean nicely decorated contemporary/coastal style rooms. Huge bathroom with granite counters. Full delicious breakfast included, waffle machine and all, even whipped cream to top my waffles. We enjoyed our breakfast outside next to the pool, which is very nice! We really enjoyed our stay here. Will definitely come back! Service at this hotel was excellent!

"1night stopover for early start to the Keys"

jenny_chamberlain, Bewdley, United Kingdom 14/05/2016

Good service at reception, decent bed but the room was a glorified motel. Asked for a quiet room and was given one with a connecting door so heard every word from next door. Upstairs occupants could be heard walking about and the air-con was really noisy. Location was nothing to talk about other than a good start to our journey to Key West. Plenty of fast food places to eat but struggled to find anything else. Definitely won't be coming back and will be more careful in the future when booking Best Western. Didn't realise the differences were quite so big in the different hotels in the chain.

"Great place to stay for the area!"

User 11/05/2016

The first thing that i liked is that the hotel is not really on the main road. The hotel grounds were really clean and well kept. The rooms were clean and tidy. The staff was really nice and the price was great! I will be staying there again for sure!

"Great hotel with great breakfast"

User 11/05/2016

Good hotel with nice, clean rooms and a nice breakfast..the location looks a bit industrial but i think it is the same for all hotels in homestad. The pool seemed a bit dirty but i think the dirt was from the trees is close to everglades. I think we had a 30 mins drive to anhinga trial and one hour drive to flamingo park. One evening, we decided to go to miami for dinner and it took 45 mins to little havana. So very good location ( only if you have a car).

"Close to the Keys"

Shirley R, Jacksonville, United States 11/05/2016

We had a great time during our stay at this hotel.It was conveniently located close to the Keys. Easy access to Highway 1 to Key Largo for a day of exploring. Hotel was clean, staff nice, furniture was outdated but functional. Breakfast was filling.

"The right place to stay"

User 08/05/2016

If youre looking to visit the Florida Keys, let me make a suggestion. Stay at the Best Western, Gateway to the Keys. It really is at the gateway. Staying on one of the Keys costs mucho, sometimes, for just a room. At the Gateway, there is a great courtyard with pool, hot tub and plenty of room for sunning or relaxing. There is also a fantastic breakfast to be enjoyed daily, comp. The help is, very helpful. The room was roomy, clean, and functional. Fridge and microwave in my room. The rate was so low, i thought i was stealing it for the night. The location speaks volumes also. Between the Everglades and Key Biscayne, theres much to do in the immediate area. If youre looking to hit the keys, whatever milemarker youre heading to, thats how far it is away, +1. Im totally looking forward to staying here again.

"Very good for the price"

Mert K, Turkey 06/05/2016

Very clean rooms, nice surrounding. Helpful front desk staff. Half hour distance to airport, this is very reasonable and good hotel compare to expensive Miami hotels. Breakfast is classic best western and pretty good.

"motel was o.k."

mom1intheworld, Berlin, Wisconsin 04/05/2016

expected more for the money, rooms were o.k., I left the paper stating to replace bedding and it wasn't/ makes me think they never do. free breakfast was ok also. air conditioner blows directly on you when you are in bed. ended up getting really sick

"Motorcycles road trip to the Keys "

Diana S, Tullahoma, Tennessee 04/05/2016

Excellent hotel all staff were friendly. Hotel accommodations were clean. A special thanks to Isabella, she provide us with great service both times we stayed at the hotel. Once going to the Keyes as well as our return trip back from Keyes. The Sirks Family


User 03/05/2016

Excellent room! Great location to the Keys and Everglades National Park and Biscayne National Park. Breakfast was great. Room was clean and comfortable. Great value! Would recommend this hotel to my friends and family.

"Very Comfortable, Friendly Staff"

Ben A, Arlington, Virginia 03/05/2016

I have stayed at this hotel a number of times going to, and coming from, the Keys. The staff here is always very friendly and helpful. The rooms at quite clean and well-maintained. I usually get a room overlooking the pool, and have never been bothered by excessive noise. The breakfast here is standard hotel - scrambled eggs, bacon, muffins, yogurt, cereal. The hotel is near to a Pollo Tropical fast food restaurant, and several other fast food places. If you are going to the Keys, this hotel is on the right side of US Route 1. I have never had a bad experience staying here. The price is reasonable.

"Great One Night Stay"

Juliasmith918, Sterling Heights, Michigan 02/05/2016

Stayed here on the way back from the Keys. The place was a little dated but the rooms where very clean and the pool was in a nice court yard. If you want to save some money from the high prices on the islands this is a nice place right before entering Key Largo. Breakfast was nice also.

"Great location and great staff!"

colagirl2016, Margate, Florida 02/05/2016

If your heading to the key and want some place reasonable just outside the keys this place is perfect. They try very hard to meet your needs. They also make you feel safe and comfortable. The room are clean and of decent size. The location is great for shopping, restaurants and for people who love to fish, a bate shop is a block away. I really enjoying staying here. I have been twice so far and am sure there will be more.

"good spot to stay on the way to key west"

User 02/05/2016

excellent accommodations for the price paid.79.99 per night. better value than key largo w w complimentary breakfast. right off the highway too. will stay here on my next trip to keys. perfect spot to start your adventure I. the keys.

"Birthdays extended weekend"

Jan H, Hartly, United States 01/05/2016

This was a great place to stay on the way to Key West. The free breakfast was awesome and the tables outside in the courtyard by the pool made a very relaxing and beautiful atmosphere. Beds were comfy and room was clean!

"Average "

TCBD, Columbus, Ohio 01/05/2016

Nothing to write home about. Cover the basics. Tend to forget to restock coffee supplies in the room, as an indication of attention to detail and level of supplies. Standard buffet for breakfast. Hope you get quiet people next door.

"Convenient to the Keys"

User 01/05/2016

The hotel is easily accessible from US 1 and the Florida Turnpike. It makes a great stopping point when traveling down to or up from Key West. It is close to the Coral Castle and there are restaurants and bars within walking distance.

"another excellent visit to Best Western Gateway to the Keys"

peter l, Mill Creek, Washington 01/05/2016

Excellent visit again this year. Room very clean and staff very helpful. Nice to have pool available for evening swim by Grand Kids and wife. Breakfast was nicely laid out and great to enjoy it out by the pool. Front desk staff very helpful with directions. We will continue to stay here on future trips to the Florida Keys.

"On the way to the Keys"

User 01/05/2016

Quiet, clean, affordable and on the way to the Keys, I highly recommend this hotel as an alternative to staying in Miami or in the Keys, where the nightly rates would no doubt be much higher. Breakfast included, big variety of classic fare, such as waffle station, eggs, cereals, toast, fruit, muffins and beverages. You can sit outside poolside while enjoying your meal and coffee. I will be staying here again next time I plan my trip to Miami and the Keys!

"Yearly Key West trip"

fscarpato, West Grove, Pennsylvania 29/04/2016

Been coming here on my Key West trip for 5 years. This has become a routine on our bike ride down every year. Breakfast is great. After a long day on a motorcycle, the pool is perfect. Clean room, made up in the morning, House keeping is great and should get 5 stars. Breakfast is good.

"Great Price and location"

frankeb98, Port Saint Lucie, Florida 29/04/2016

The staff here are great. Great choices for breakfast. Management was very helpful to work around our needs. The only drawback was the price to do laundry on site yourself. Other than that my stay was great.

"good stay for the price"

Thomas F, prince frederick, United States 28/04/2016

Clean rooms but noisy. Some staff are really good and go out of their way while others are not helpful. Lots of parking and security on the grounds. At night things got a little noisy and it is easy to hear people talking and hear the T.V.s next door.

"Easy Access, Good Rest"

User 27/04/2016

With late arrival we were pleased at the easy access (location) and quick check-in. While not a new property, our room was comfortable; comfy beds, plenty of pillows, great air conditioning, strong wifi, good shower head. The breakfast had a variety of choices, including fresh fruit. After a late night we were grateful for the noon checkout time.

"Perfect spot for our Florida Keys trip"

LindaFSurrey, Surrey 27/04/2016

Great hotel - perfect location, being far enough away from Miami, yet close enough to drive to Key West for the day. Clean and spacious with friendly staff. Only down side was no facilities to get food or drink onsite. We arrived late in the evening and didn't really want to go out, but had no choice. That said, the breakfast was good and filling. All in all a good choice for our trip to the Keys

"Very accommodating. We had a large group come in for UltraSkate"

Benjamin C, St. Petersburg, Florida 25/04/2016

The hotel was beautiful, great location and the staff was very accommodating. We are using this hotel annually for our longboard races and so far it has worked out wonderfully. Looking forward to next February.

"Room for Improvement"

due, Waterton, Williamsburg VA 25/04/2016

The price was right and the desk staff was kind but man, this hotel was barely hanging in there. There were obvious maintenance issues, things were just barely clean but could have been cleaner, if you know what I mean. There was crusty dust on the baseboards in our room, a glob of white goo in the bottom of the sink drain when we arrived, the latch plate on the door was missing a screw and hanging loose (though it was fully operational), the grout in the bathroom was darker in front of the toilet than all the rest of the grout. No one seemed to be manning the breakfast room, the coffee was from one of those dispenser machines where you push a button (and tasted terrible), and there weren't too many healthy choices. Yogurt and fruit. My husband and daughter went to McDonalds. We tried to overlook it but everything was just a little on the shady side, you know? It's like no one really cares about it.

Felix C, General Manager at BEST WESTERN Gateway to the Keys, responded to this review
Dear due, I would like to begin my apologizing for not giving you the great experience you should of had. I am not happy to read that you found several problems in your room, and I will get with housekeeping / maintenance this morning. We dust our rooms on a daily basis, but Mondays and Thursdays are the two days that we do deep cleaning, and those baseboards should of not had the dust you mentioned. Concerning the complimentary hot breakfast, I'm sad to read that we did not have enough of a healthy selection for your family, and that you all ended eating at McDonalds. We, as all the hotels in the area, try our best to offer different items for breakfast. From scrambled eggs with bacon, bagels, cinnamon rolls, muffins, and four different types of cereals to a more healthy option of oatmeal, grits, yogurts, fresh fruits, as well as tropical fruit cups. We also have some items that are Gluten free for our gluten sensitive guests. The coffee machine is a coffee system that makes fresh coffee at the moment you press the button. We are happy that Maxwell house was able to work with us in offering only fresh coffee. Like you, some other guests like the old drip style coffee which is delicious, but turns nasty within an hour. This machine allows us to offer fresh coffee 24/7. I hope you will give us another chance to redeem ourselves if your ever in the area again. Yours in hospitality,

"Nascar championship weekend."

johnjbennett1, Woodslee, Canada 22/04/2016

Great hotel close to restaurant/nightlife. will definitely return! a shuttle to the track would be a big plus. Room was clean, breakfast was great, and the staff very helpful! Felix the manager was a great help!

"very clean and freindly"

Sheila W, chesapeake, United States 19/04/2016

Very good location and friendly staff. the breakfast was good and the pool is wonderful. The staff is great. When I checked in, they were very cheerful and fun. I will come back to this hotel on my next trip there.

"Great Hotel!"

Linda F, Semmes, Alabama 18/04/2016

This hotel has a good location for traveling to Miami or Key West. Good Breakfast and staff made sure items were always available. The front desk staff was helpful and very friendly. Check in and check out was fast and easy.

"Fifth Anniversary!!"

VERMONTCOUPLE, Vermont 16/04/2016

Arrived late after our flight to a pleasant surprise in the room from the staff at the hotel. Nice flower arrangements with some Hershey kisses and neat towel heart design. Room was clean, quiet and beds are comfortable. Writing this review on our first night here so I can't speak to the breakfast (which is more than likely standard Best Western above average fare). The location is the prefect launching point for our Florida Keys trip. There are plenty of places to eat also right outside the hotel property since it is on the main road. We had a great room right by the pool and cool tiki hot tub set up. I have received far less service and inferior accommodations for much more money than we paid to stay here. If ever traveling down to the Keys again we will stay here since it is now a special place for my wife, my son, and I. I asked the front desk who put the flowers together and they said Kathy and Sabrina. Thank you very much to Kathy, Sabrina and the Best Western for making the start to our stay very memorable. Well done!!

"Great Stay"

bubbagord, Seattle, Washington 16/04/2016

Stayed here 3 nights and loved it while visiting Everglades NP and Biscayne NP. Very nice rooms and decor, friendly staff, and a newer hotel in the area. Exceeded our expectations! Attractive decor in the lobby and breakfast room. Breakfast choices were good and lots of indoor and outdoor seating, so we never had to wait for a table or take food to our room. Pool and patio were attractive and clean. Wish we had time to enjoy them! The hotel rate was surprisingly inexpensive this time of year! I'd stay here again!

"Conveniently located!"

Ann S, Fountain Valley, California 13/04/2016

We stayed here 2 nights on our way from Miami to Key West. It's very conveniently located to Everglades National Park and the Alligator Farm. It's also close to restaurants and freeway. The price was very good!

"Enjoyed this Motel"

Sandra J. Z, Longmont, Colorado 13/04/2016

This Best Western is convenient to Miami Intl. Airport and the Keys. Our room was clean and comfortable, the breakfast was good with many choices, the staff was very helpful, and many restaurants were close by.

"Very Nice"

Lesley S, Miami, United States 12/04/2016

Room was very nice & super clean. Kitchenette area is a Plus. Pool & Hot Tub looked very inviting too, even though I wasn't able to take a dip. My stay was very quiet and relaxing, will definitely stay here again on the way to the Keys. Price was very reasonable for all this hotel has to offer.

"Will stay here again"

JestMe, New York 12/04/2016

Stayed here for four nights while visiting the Keys and family nearby. The room was very clean, the staff was very friendly and the breakfast consisted of many choices. Eggs, bacon, waffles, fresh fruit, cereal, bagels, English muffins, toast, etc as well as several beverage choices. There are several restaurants nearby. They work very hard keeping the property clean and appealing. Sitting by the pool was very relaxing. I recommend this hotel to anyone traveling to the area.

"Nice Motel near the Everglades on the way to the Keys - Get 2nd floor Room."

Don L, West Jefferson, OH 11/04/2016

This is a nice place to stay near the Everglades on the way to the Keys. The beds are firm which is good for some people. The rooms are good sized. We did not try the pool. The breakfast is above average with a few hot items and other normal items that you typically see at a Continental Breakfast. We could not hear anyone in the rooms beside us but it was easy to hear the outside noise since this is a Motel with doors to the outside. Might be better to have a 2nd floor room as apposed to a first floor room right by the cars as we were woken at 4am by a loud group getting into their cars.

"Pleasant stay "

uvgd, Atlanta, Georgia 09/04/2016

On our way to the keys we stayed overnight and found a descent and pleasant place for our family. Calm and smiling staff, convenient rooms and great atmosphere around the pool. The most for your money! Should have stayed longer if we had the time. Recommend if you travel to the keys or everglades.

"Great Hotel!"

User 09/04/2016

This place is awesome. Friendly staff, super clean rooms and property, and a great value. The location can't be better! Its close to state parks, restaurants, and stores. Its easy to get on and off the highway. Its a good place to stop and rest before heading to the Keys!

"Excellent stay for Everglades NP"

Tomasz L, Louisville, United States 06/04/2016

If only possible I always choose BW. This hotel is located <10 miles from the NP entrance which makes is a perfect choice for visiting the Park or before going to the Keys. Great plus for really nice pool.

"Best stay I've had in a long time"

nrego1691, Miami, Florida 05/04/2016

The rooms were impeccable. They were very clean the rooms smelled fresh and not damp. The staff was extremely nice and friendly the breakfast was tasty especially the waffles. Tammie at the front desk was extremely generous and hospitable I would defiantly stay here again for business and pleasure.

"Home away from home!"


We visited our daughter who is a Diamond Best Western Member. Her house is too small to accompany us and we reside at the Best Western in Florida City during our visit. The comforts make us feel like we are in a Home away from Home.

"Large room, nice pool area"

surfermom, Lewes, Delaware 01/04/2016

The rooms are spacious, with a refrigerator, microwave, and second sink with a large counter area. Linens and beds were reasonably comfortable. The pool area has a large patio with many tables and chairs, and is located in an interior courtyard making it pleasantly separate from any parking areas or roads. Breakfast is typical - packaged foods, cereal, yogurts, breads and danishes, canned fruit salad. But it is plentiful, well-tended, and included some fresh whole fruit. On the negative side, the carpets really needed cleaning. The thermostat in our room was set to 65 when we arrived. It was so cold in the room that the windows were frosted. The hotel would save a great deal of energy and money if it were to stop this wasteful practice.

"excellent service and hospitality"

bijou12, home 01/04/2016

we arrived from Cuba without our luggage and were so surprised and pleased that the desk people were so accommodating. they cheerfully supplied us with the essentials. Our room was large and comfortable.

"Excellent Hospitality is A+"

User 31/03/2016

We arrived from Cuba without our luggage. I was so surprised when the night desk person, and then Isabella, in the morning, offered traveling amenities. I never expected such helpful and resourceful assistance. The room, overlooking the pretty pool, was large and comfortable. Had we not lost our swim suits in our luggage, we would have appreciated an evening swim.

"Great experience"

Richard S, Boston, Massachusetts 29/03/2016

We stayed at the Best Western as a base to visit the Keys. It is very convenient to Key Largo. The hotel had nice rooms and outstanding customer service for the price. They even overnighted a bag with eye glasses we left to Disney World for us. The pool is very refreshing and well maintained. The breakfast is extensive. Highly recommend this hotel.

"Excellent modern hotel - great pool - great breakfast"

Mary B, Yarm, United Kingdom 29/03/2016

No issues at all here, everything was good and comfortable. Lovely to have tables and chairs around the pool. Good to be able to park right outside the room. Breakfast had everything you needed, including hot eggs. Coffee and cookies available all day, very good.

"RUN! We had to stay for a week, it was the Worst!"

Heidi M, Medina, oh 28/03/2016

Just an all around ratty hotel. There was a gap under the front door a cat could have walked under. There was a party in the parking lot until 3 am. The carpet was ratty, the bed was old and gross, as was the bedding. Sad and run-down. The pictures posted here are not accurate. It is on-par for Homestead though.


FAR787, McHenry, Maryland, United States 28/03/2016

I am very picky about cleaning and this hotel was pretty clean, and staff was friendly. This Hotel was great for the price and the staff takes great care of the place! Perfect for a quick stay on your way to the keys for the price! :)

"dirty toilet"

Robert E, Schwenksville, United States 28/03/2016

room could have been cleane,r breakfast was very good, area excellent, nice pool area, had broken shower valve but was repaired quickly, cleaning staff needs improvement but was not bad experience overall

"Gateway to the keys"

Gale K, Indianapolis, United States 28/03/2016

A very good place to jump off to the Florida Keys at a reasonable price. A large pool in a tropical setting. Great breakfast with plenty of seating. Wi Fi in your room with fast internet speed. The best value for the money.


Robert D, Port Jefferson Station, New York 27/03/2016

Excellent hotel, wish we could have stayed longer. Truly a gateway to the keys. Plenty of places to eat and shop. Not far from NASCAR Homestead raceway. Courteous and knowledgeable staff enhance your stay.

"Great stay"

timpurtell13, New York City, New York 27/03/2016

This our second visit to the Florida City Best Western. The rooms are clean, quiet, and comfortable. The pool area is relaxing and a nice place for breakfast or drinks later in the day. Even though the hotel is near rt.1, it's quiet. It's also convenient for visiting the Everglades, which was the purpose of our trip.

"Florida City trip"

456aa, Cedar Rapids, Iowa 27/03/2016

A very nice place to stay. Breakfast had a lot of choices and was good. Staff is very nice. Pool/Hot Tub was fun. Housekeeping service was friendly and helpful. Location was close to lots of tourist attractions. I highly recommend this place.

"On our way to Key West"

Mike L, Cheshire, Massachusetts 25/03/2016

After getting off the auto train my wife and I were looking for a place to stay for the night. The visitor center recommended the Best Western. We stopped in not expecting to get a room as it was after 7 P.M. The lady at the desk got us a great room and was very friendly. The breakfast was great and very filling. We didn't care about a room with a view as we were only going to sleep and leave the next morning. We had a room facing the highway which wasn't really noisy because it sets back from the road. The next morning we were treated to a fantastic sunrise. The room was very clean and so was the pool and hot tub. Very helpful and friendly staff and we now stay here on every trip to Key West.

"After the Keys"

Christopher S, St Louis, MO, United States 23/03/2016

We were looking for a nice hotel that was close to dinning when we left the keys. This hotel is at the intersection of the turning point to heading north US 1. It is close to the Everglades National Park and a very nice alligator farm. The pool is nice.

"just o.k."

mom1intheworld, Berlin, Wisconsin 21/03/2016

can't control the way the air blows out of the AC. ended up getting sick from it blowing on us all night, price was very outrageous. breakfast was o.k. wanted to check out early they told me there wouldn't be a problem so I went there in the morning to check out and get my receipt. had to wait for 20 min. before someone came to the desk. I was late for my apt.

"A quiet and accommodating motel even with it being full of guests!"

tracytess, Phoenix, Arizona 20/03/2016

The staff was very pleasant. The night security guard (I wish I had her name) was very friendly and Tammy the kitchen chef for breakfast made sure everything was clean, well presented and tastes good. Thank you!

"Nice hotel, Good Breakfast, Large Rooms"

User 20/03/2016

This is a great hotel to stay in on the way to" The Keys." Our room was very large with two sinks. The breakfast was good, and although we did not use the pool, the pool area outside was very nice. The staff was courteous, and friendly. We would stay here again if we were in the area.

"Great Staff, Location and Stay"

oldgeezer58, Springfield, Massachusetts 18/03/2016

My wife and I stayed at the hotel for our first trip to South Flori