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London Chigwell Prince Regent Hotel, BW Signature Collection, Londres

Manor Road, IG8 8AE, Londres, Great Britain - See on a map
London Chigwell Prince Regent Hotel, BW Signature Collection - London Chigwell Prince Regent Hotel, BW Signature Collection The London Chigwell Prince Regent Hotel, BW Signature Collection is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Within easy reach of Central London, the London Chigwell Prince Regent Hotel, BW Signature Collection still allows you to get away from it all, when you want peace and tranquility. This converted Georgian mansion and 1930's chapel combines the grandeur of an historic building with stylish contemporary decor and modern home comforts. It is set in beautiful landscaped grounds that make wonderful surroundings for relaxing on a leisure break, team building or a wedding celebration. You will find us in Chigwell, minutes from the M11 and M25 and we have lots of free onsite parking available. From Woodford Underground Station you can be in the heart of London within 35 minutes on the Central Line, and we are superbly located for the O2, Westerfield Shopping Centre and the Queen Elizabeth Olympic Park. If you want a quiet space to clear your head, Epping Forest offers 6000 acres of ancient woodland to explore. We have 62 tastefully decorated guest rooms with comfortable beds dressed in crisp linen sheets and plump pillows. Each room has a flat-screen TV, desk, hairdryer and tea and coffee-making facilities. For a step up in luxury, treat yourself to a night or two in our plush suite, which features a freestanding bath, walk-in shower and separate living space. Free Wi-Fi is available throughout the hotel. If you are looking for somewhere to stay for a city break or business meeting, the London Chigwell Prince Regent Hotel, BW Signature Collection is an excellent choice.

BW Signature Collection

London Chigwell Prince Regent Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 310 guest reviews
NOTE ISSUED
Excellent
166
Very Good
71
Average
33
Poor
15
Terrible
25
REFER TO NOTICE
Business Business
75
Couples Couples
102
Family Family
56
Friends getaway Friends getaway
43
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Awful from start to finish."

1
User 11/09/2020

Stayed here as we were travelling home from central London to stop off at Sheesh. First of all when we arrived we were checked into a room that had a horrific smell coming from the bathroom - it actually smelled like something had died in there. There was also no toilet roll in the room and the bathroom was dirty. When we complained at reception the lady was very polite and moved us immediately and upgraded us for the inconvenience. This room was better however it smelled very strongly of paint fumes. There was only one bath towel and one hand towel provided. To make things even worse when I was getting ready to go out that evening I hung my dress on the hook on the back of the bathroom door only to discover it was covered in paint! My dress was completely ruined. I told reception the next day but they said there was no manager available to speak to me about it and they said they would call me. I'm still waiting. Awful experience. I definitely won't be returning and I have no idea how this place is supposed to be 4 stars. It's more along the lines of a 2 star.

"Worth the money. Event staff amazing."

5
wtfwhy123, Essex, United Kingdom 21/03/2020

The event staff were AMAZING. Went above and beyond before, during and after the event. Great customer service, attention to detail and responsiveness. The reception staff seemed disinterested and to not like each other, sniping at each other visibly. The rooms were great, spacious, well kept, good bathroom. For a huge hotel that seemed relatively quiet we were placed SUPER far away. 2 separate lifts and about 500 metres walk at least to our rooms, doesn't seem far but trust me it is. Breakfast was fantastic. Worth paying for in your room rate and not on the day however. Really good quality, and variety. Would recommend this place and was happy with our stay and the value for money.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear wtfwhy123 Thank you so much for your feedback following an event at the hotel. It's great to hear the events team looked after you so well. Your breakfast feedback is also very much appreciated, as the most important meal of the day, it's a key service that we offer at the hotel so delighted you enjoyed. With regards to your bedroom allocation regrettably all but 11 of our rooms are located in the chapel building which as you experienced is a bit of a walk from reception, however hopefully you was able to enjoy the view of our stunning garden along the corridor when travelling to and from the room. We look forward to welcoming you back in future. Kind regards Shane Townsend General Manager

"Fairly good."

4
Hilary B, Cambridge, United Kingdom 20/03/2020

A popular Hotel. I was impressed by the e mail to welcome me and the follow up e mails. My room was spacious and comfortable. Most importantly it was warm and obvious how to control the heat which responded. What wasn't obvious was how to work the shower and I struggled with understanding the controls. I went for room service for dinner which was a little pricey but came promptly. I was not very impressed with the food and thought the portions small. So, a fairly good Hotel with fairly average food is how I would sum up my experience.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Hilary B Many thanks for taking the time to share your experience at the hotel. Although great to hear you enjoyed your stay and the hotel overall it is disappointing to hear you did not feel the meal represented good value for money. With a menu change coming soon feedback such as yours is much appreciated and will enable us to make the relevant tweaks to ensure next time we wow you with the food. Thanks again for the valuable feedback. Kind regards Shane Townsend General Manager

"Afternoon tea - half a tea for birthday person!"

3
travellover2013, London, United Kingdom 13/03/2020

Overall was an ok experience, I wouldn't rush back many better places. They were very accommodating of dietary requirements of 7 vegetarians, 1 egg free and 1 gluten free afternoon teas, however the eggless one had no cakes, scones etc only a few sandwiches nothing else. I had explained beforehand that the eggless tea was for the birthday person so was very very very disappointing. The afternoon tea is the same price as one in central London, not too pricy but not of the same quality for example some pieces of bread were broken and stuck onto a sandwich to be used up. I'm not sure if the cakes are made in house. The scones and cucumber sandwiches were lovely. The staff were very attentive to start with when they brought out the food and tea but we never saw them again after that. We had to keep walking to the bar eg when we wanted water or the bill or to pay which is pretty poor service. We're also not sure if the staff understood very well, when we asked which food was eggless they weren't sure and told us everything was after so I wouldn't trust them if you have severe allergies. The biggest let down was half a tea for the birthday person, especially with full charge.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear travellover2013 Thank you for your afternoon tea feedback, please accept my apologies for any disappointment caused to you and your friend celebrating their birthday. Please rest assured we take all dietary requests, particularly those relating to allergies most seriously. Providing we have adequate prior warning we can usually accommodate most requests however that does normally mean ordering products in hence why we do need the prior notice. I will be personally investigating into why the team had not taken the measures to ensure that your friend was well catered for. I have also noted your feedback on the service you received which will be used to improve the service the team provide as part of their ongoing training. I thank you for bringing this to my attention and do hope you will allow us to restore your faith in the near future. Kind regards Shane Townsend General Manager

"no improvement"

3
H1314DCtimb, Burnley, Lancashire 06/03/2020

I thought I would try your hotel again (in the hotel currently) to see how true your email from previous discussions was. Lets just say it is worse than last time with the following being the low-lights – Service in the bar – attitude of the 2 children behind the bar was poor, jovial but swearing under breath. Exceptionally slow service, 20 minutes to get a drink. Group of 3 stood at the bar waiting to order food for 30 mins (not exaggerated) Yes your computer system was down but this is no excuse for the above Room service – I ordered a breakfast in my room, rung reception where the phone was picked up then put down disconnecting the call, tried again where it wasn't answered at all. 3rd time finally answered, put through to the restaurant where someone answered with a mumbled ‘brasserie' (sounds like no interest at all), I explained and she said ‘doing it now' and hung up……. Lets just say I'm not impressed On a plus note Check in was polite and quick I look forward to your further reply on this.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear H1314DCtimb Thank you for again providing feedback during your stay. Naturally it is most embarrassing to hear that once again the service you have received has fallen below expectation. Given that I was away from the hotel when you stayed I do hope you was able to highlight your concerns to the Manager on duty and they were able to address some of these points for you. I will certainly be raising your feedback with my Operations Manager and address with the team members on that particular evening. I do thank you for bringing this to my attention. Kind regards Shane Townsend General Manager

"Great overnight stay and party!"

5
jrg197993, United Kingdom 03/03/2020

Stayed overnight in one of the family rooms, really nice we were all really pleased with the room/facilities, the next day had my mums 70th in the drawing room, food was great and staff were too, especially Bernadette, she was lovely! thanks for great weekend.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear jrg197993 Thank you so much for your very kind words regarding your mums 70th birthday and stay at the hotel, particularly your feedback on Bernadette, who I know will be thrilled to receive this. Hosting the event and looking after you all was an absolute pleasure. I do hope we can welcome you back soon. Kind regards Shane Townsend General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.