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Best Western London Ilford Hotel, Londres

3.5/5  - basé sur 554 notations.
3-5 Argyle Road, IG1 3BH, Londres, Great Britain - See map

The Best Western London Ilford Hotel is perfectly situated for both business breaks and recreational retreats, in the heart of the Ilford Town Centre, just 20 minutes away from Central London. Newly established shopping precincts, markets and all major banks & building societies are within easy reach for practical necessities, while back in the rooms amenities include a flat screen HDTV, radio, private telephone, tea/coffee maker and both wired and wireless Internet access that won't cost you a cent. New state-of-the-art media hubs are also in the rooms. Guests can take full advantage of their TV by accessing a simple connection hub for their iPod®, MP3, DVD player, PlayStation®, Xbox®, laptop, video output or digital video camera, as well as Bluetooth® on their mobile phones. When it comes to entertaining guests we're the best! The pleasant location means easy access to the capital and lies just two minutes from the Ilford Train Station, 10 minutes from the Grants Hill Tube Station, (underground) or a 20 minute walk from Gants Hill Central Line Underground Station. Enjoy your stay.

Best Western

London Ilford Hotel




Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 556 guest reviews
Very Good
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Couples Couples
Family Family
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Sleep Quality

"Don't Bother"


My partner and I booked this hotel as the previous reviews looked ok with a good location close to the train station which was great. However, the hotel itself was awful. Rooms are tiny and airless. The pictures they present are completely unreliable and decieving. The room which was loctaed for us seemed ok, but on the first night we realised our room connected to the firedoor which banged all night long and the walls are hollow, you can hear everything going on outside. The shower also didnt work. The manager came in to check and confirmed it was pouring cold water, for us to then be told it was a two hour wait for us to get a new room. We were really disappointed as we wasted half a day trying to sort out our hotel room. The breakfast is not great. Overall bad experience and will not be returning.

"Average at best "


I cancelled a previous booking on elsewhere because I liked the look of this place better and the reviews seemed good. I shouldn't have bothered. This place was average at best. We had to park in the street as the few “free parking” spaces were filled. Fortunately we checked in late and left really early, so didn't incur any penalties. The room was okay, once modern but now looking tired and it was tiny and airless. The fan was broken so I had to go and ask for another - there was no way I could have stayed in the stifling room otherwise. The bed was hard, and I had the most uncomfortable night with hardly any sleep. On a good note, the room was quiet and breakfast was as you'd expect. I expected a relatively high standard of “best western formula” and was disappointed. I can't say that I'll be returning here.

"Close to the train station"


We booked this hotel due to its 10 minute walking distance from the Ilford train station. Bus stops are also nearby which were convenient for our needs for 6 nights. We arrived at 2200hrs check in was quick. The room is small just adequate for 2 people. Shower is small with good hot water. The hotel is close to the exchange and lots of eating places. Sainsbury is within walking distance. Good plentiful English and continental breakfast. Pleasant staff.

"Good location....staff are great"


Place is a bit too tired feeling to be classified as 4 star rating. Bedding was torn...Corridors smelly...many little flights of stairs. Hotel seperated in 2 different buildings across the road from each other. We had triple room which was fine. Bathroom ok too. Staff make this hotel. They are super helpful, friendly and polite and clearly take pride in their jobs. Breakfast was difficult if you are vegi. Same spoons used for serving bacon and eggs and hashbrowns. Juice and water were warm. You can buy bottled water but again it was warm. Eating places very close to hotel with a range of options. Some still open after 12am.

"Great Stay"


Visited Hotel for it's Location to the London Stadium for a concert which worked really well.The Hotel was great all the staff we met were friendly and helpful,comfortable room,lovely fresh breakfast and on site parking would definetely return if in area again.

"Ilford Best Western"


Easy to find. Very close to the train station. 10 minutes walk to KFC. corridors a little narrow and winding, especially with a suitcase. Room was very small, booked for one person, but with a double bed, I'd assume 2 could check in, in which case, it is a little cramped. Bathroom was bright and nice. TV was on the same wall as the side of bed due to space issue, so was not ideal to watch in bed. It wasn't bad, there are better hotels, but if all you want is a bed and shower, it's not badly priced, and is close to the trains and high street.

"Turned out to be a very expensive proposition"


The room was clean and the WiFi was fast. Breakfast was so-so. However, if you find the hotel car park is full do not park on the road as I end up with two penalty notices (once in the evening and again in the morning). Complaining to the hotel on the phone (I only were aware of the notices once I arrived home) got me static and told I should of asked where else I could park. The girl on reception listened to my greivences with a bored 'I have heard this dozens of times' tone to her voice. That has made what was supposed to be a cheap stay in Ilford for a business meeting and expensive proposition costing me over £300. Better off going to Premier Inn, etc. where parking is guaranteed.

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear guest, Thank you very much for reviewing our property on Trip Advisor and we do appreciate your feedback. I am glad to see that you rated the cleanliness of the room as excellent but it is a big disappointment for us that we did not meet your expectations in terms of parking. Please accept my apologies for that but I am taking the opportunity to let you know that we have additional parking spaces free or charge for our guests. So please next time ask the front desk for direction to the alternative parking. For a better value for your booking please contact our reservation team prior to your next visit. We are currently offering a 10% discount to all our returning guests. Kind regards, Mirela Darabanu, Manager, Best Western Ilford Hotel, Tel: 0208 911 6083; Email: [email protected]



central to all amenities , very clean room , excelent staff , nice early breakfast ,close parking to the hotel , plenty of local places to eat and drink ,motorway is within 10 minutes of your hotel , i would deffinetly stay again

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear guest, Thank you for your time and valuable feedback. It is very nice to know that the location of the hotel was convenient for you. We are very happy to see that the accommodation met your expectations and you enjoyed your stay with us. We hope to see you again in the nearest future, Do not hesitate to contact our reservation team prior to your next visit as we are currently offering a 10% discount to all our returning guests. Kind regards, Mirela Darabanu, Manager, Best Western Ilford Hotel, Tel: 0208 911 6083; Email: [email protected]



A very pleasant stay in London. A very nice hotel team, to which we give many thanks. The front desk member as Stephan was committed to making our stay a pleasant one. Stephan was very polite and well mannered gentleman with top class customer service skills. Lovely room nice and clean. Hotel was well presented in a good location to the town station and pubs. Just a few minutes walk from all the above. Argyle road was nice and quiet with no noise for sleeping. Great stay and we will definitely go again. Excellent value for money.

"You don't have to search address to stay Your home is here ! Best Western Ilford"


When My office arranged my trip in UK, I was feeling that I have forced to stay in this property because it was near to everywhere and was so centeralized, I was wondering if I could stay more then one night, as soon as I entered inside the gentleman ( Mr. Stephan ) Welcomed me with his smiling face like telling me welcome to your home... Since that day, I don't bother my self to search other hotels because My home in London is Best Western Ilford . I would like to thanks everyone and specially Mr. Stephan ( Front Desk ) for giving that feeling ; we are at our home.

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear guest, Thank you very much for such a lovely review! It is the biggest pleasure for us to know that everything met your expectations as we aim to make sure that each of our guests have and enjoyable and memorable stay! It is nice to see that the staff provided you with such an excellent service. I have shared your feedback with the entire team. Thank you for your recommendation and for being our regular guest here at the Best Western Ilford Hotel. We are thrilled you consider our hotel your home in London. Kind regards, Mirela Darabanu, Manager, Best Western Ilford Hotel, Tel: 0208 911 6083; Email: [email protected]



Very clean and tidy hotel. Large rooms. Excellent friendly service. Hotel is 5 minutes walk away from the station. Liverpool Street station and the heart of London is only a 10 minute train journey away. Close to the centre of Ilford with shops, restaurants and pubs along the high street. £5 for a cooked breakfast: good value for money. Hotel is in two parts which caused us no inconvenience. Lots of parking at both sites and hotel has another 4 parking spaces 2 minutes away. A great and inexpensive place to stay.

"very good value for money"


We stayed for a night. I could not get parking when I arrived around 1930 hrs. But when I went out and came back around midnight, there was a spot. I believe they can give vouchers to a car park in the street next to the hotel. The reception staff were friendly and helpful. Room was small but comfortable. Good shower. The breakfast was good for what is a budget hotel rate. Looks like this is a franchise and owned indepedently. The owner is doing a good job. Hope they continue this way.

"Great stay.. breakfast should be more variety"


Stay in this hotel for 3 nights. As we enjoy our stay plus the hotel is very near to station. Only breakfast selection need to be more variety. Near the shopping streets and primarks. Very safe place even we walk early morning or come back late night is still no need worries as it very safe neighbourhood.

"London I love you "


My name is Ekaterina.I stayed here 7 nights. The hotel is nice and clean. The staff are very friendly. I would like to sat big thanks for receptionist Svetlana. She was very helpful. I will be back here again. ??????

"Very Accommodating "


I booked in a double room and asked for a travel cot. The hotel quite generously upgraded us to a executive suite which was very spacious. We were very happy with our stay, room was nice and warm, my 6month old baby was quite comfortable. Breakfast was excellent as it had halal options. Staff were very welcoming. Overall it was a great experience and we hope to come again soon.



I paid for a room 6 weeks in advance for A couple of nights for my son. When he turned up last night he was not allowed in because he was not the card holder. despite calling on route to confirm his booking and making sure they were aware that I was not with him. He was forced to sleep in his car after a gruelling 4 hour drive down and a meeting with his specialist. He called the police who were outraged and confirmed this is not the first time that somebody had been refused entry due to not having the card. The staff on reception were very rude and obnoxious and refused a refund. He then got an email saying that he had not turned up which was a lie to cover their own backs. He has pancreatic and liver cancer with an estimated 6 to 9 months would you wish this on your relative

"5 Times visited stayed in Same Hotel"


Good value for money, Hotel just less than 4 minutes walkway distance from ilford station surrounding by shop restaurants and shopping malls My all time favorite staff in that hotel Victoria, she very helpful staff, i never seen very friendly Hopefully, i will stay next year too

"Excellent Value"


I stay at Best Western Hotel Iford 3 days.Excellent value-quality-price value.cleans rooms with all facilities, excellent breakfast(continental)-different eggs, salates,deserts, coffe-tea, fruits.Friendly and professional staffs.I appreciate more, Mr.John-reception clerk for night services. Best location for transfer to underground(rail train).In aprox. 10-12 min arrive STANFORD station . I am sure that if i comeback to London i would stay at Best Western Ilford hotel.

"Fraudulent Card Transactions"


Stayed here last week in Room 62 with my room mate while working in Ilford. My room mate paid a deposit on the room of £20 against damages etc with his credit card. Today he receives notification theyretheyve charged £120 to his card for damage in room 40. Telephoned Best Western who say they didn't take a card swipe from room 40 so we have to pay it and claim it back from room 40. We have no idea who is in room 40 and obviously the hotel cannot provide this information under data protection act. They refuse to entertain this further leaving me no choice but to claim my money back via the courts. AVOID!!!! Scam!

"Great hotel close to London"


We arrived at 19.00 got a great introduction from John in the lobby and then went to our rooms. Fast internet and outlets to PC. After that we went out to eat in the area. It is easy to get to and close to ilford station. You can get here by bus or train.

"Excellent Value"


Stayed here recently, clean rooms with all facilities and parking, buffet style breakfast, £42.00 for a double room which we thought was great value so if you are in the area we would, highly recommended this hotel.

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear Mr Bob, Thank you very much for a wonderful feedback. We are delighted to read that you received value for money and enjoyed your stay with us. For more special offers and discounts please book with the hotel direct next time in the area! We are looking forward to welcoming you back! Kind Regards, Sasha Bukina Manager Best Western Ilford Hotel Tel: 02089116083 Email: [email protected]

"It's fine"


There are very good best Westerns and there are OK ones. This is probably the latter. A few minutes walk from rail station the hotel is situated in a residential street, the main hotel on one side, an unstaffed annex on the other. Rooms are quite spacious, there's desk space to work and the bathrooms are a good size. But everything feels a little old and dated - the single beds are quite small. Staff polite, breakfast very good. Would stay here again. To sum up it's fine.

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear Mr Andrew, Thank you for taking time and posting a feedback about your stay in our hotel on Trip Advisor. It was nice to see that overall you had a good stay and are planning to come back in future. Our property is fairly new however we have a preventive maintenance program in place in order to refresh the state of all the bedrooms. Thank you for the staff praise. We are glad that service provided has met your expectations. For more special prices and offers please kindly contact the hotel direct for any future bookings. Kind Regards, Sasha Bukina Manager Best Western Ilford Hotel Tel: 02089116083 Email: [email protected]

"Parking a nightmare"


Booked for three days, stayed two, parking a nightmare having had to get up and move the car before 08:00am and the arrival of the traffic warden. If you need parking, not the place to stay - 10 spaces at the main hotel and 4 spaces at the annex. Stayed in room four. Couldn't knock the breakfast as there was plenty of choice ( bacon was not as it seems ) but the rest was hot and tasty. Staff was helpful and accommodating, but parking was a nightmare. Hot water in abundance and plenty of power in the shower. Tea making provided in the room. Warm and quiet enough. If the parking had been available, then would have stayed a third night- but single yellow lines right up the road and yes- the traffic warden will get you , free parking on the main road at certain spots where there isn't a drop kerb ( but they are few and far between ) , no car then no problem, but by the second morning was annoyed at the extremely limited parking and wouldn't choose to stay here again...

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear Mr Les, Thank you for taking time and posting a feedback about your stay in our hotel. We were glad to know that you have enjoyed breakfast as we have a wide variety of continental items such as freshly baked croissants, selection of cheeses, yogurts, olives and many more and of course our full hot breakfast which can help to start the morning off. Lovely to read that the accommodation provided met your expectations and you had a good night sleep. It is a pity that limited parking has spoilt your overall impression. Please note that we do have additional parking spaces within 2 minutes walk from the hotel. Please ask the reception team next time and they will be more than happy to assist. We hope we will see you again in the nearest future. Kind Regards Sasha Bukina Manager

"Tiny Rooms, but Good Hotel"


The Hotel is not in central London, but a good hour away. We stayed for a week as it was close to Family, The hotel itself is very clean and quiet, off main road. The staff is friendly and helpful, the food is good. The rooms - as with most European hotels, are SMALL. And I do mean small. This wasn't an issue for us as most of our time was spent outside of the room with Family. The area is mostly immigrants, great food, good pubs, shops. I'd recommend this hotel if you need to be in that area.

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear Guest, Thank you very much for a nice review. We are delighted to read that you have enjoyed your stay with us. Great to see that the hotel location suited your needs and you found staff to be friendly and helpful as this is definitely what we aim for. You have mentioned that we are situated within an hour from Central London. Indeed, bus No.25 will drive you to Oxford Street within an hour time but the train from Ilford Station can get you there for no more than 30 minutes. As per the room sizes, let me reassure you that different bedroom sizes are available in our hotel and if you feel that the bedroom allocated to you a bit small please come to the reception team and they will upgrade it for a bigger size for you. We are looking forward to welcoming you back in the nearest future. For special offers and discounted prices please book direct with the hotel! Kind Regards, Sasha Bukina Manager Tel: 02089116083 Email: [email protected]

"Night away"


Stayed here August bank Holiday for an amazing Price - Twin room. Due to one of the rooms being a little bit too hot for me ( as I was going out ) I asked to be moved, No problem for the reception staff as she gave us another room across the road in the annex. This room was great, HUGE Bathroom, towels, little extras and comfy beds. Super job! Sadly didn't manage to get to breakfast.. but I would recommend giving this hotel a try :)

Hotel M, Manager at Best Western London Ilford Hotel, responded to this review
Dear Guest! Thank you so much for a wonderful feedback. We are glad to know that you have enjoyed your stay with us and got value for money. Great to see that your request has been dealt with by a staff member and you got an upgrade. All the team in the hotel is trying their best to make sure that the stay of each and every guest is memorable and enjoyable. We are looking forward to welcoming you back in the nearest future. For special offers and discounted prices please book direct with the hotel! Kind Regards, Sasha Bukina Manager Tel: 02089116083 Email: [email protected]

"Convenient, clean and comfortable"


Inexpensive hotel well located for station. Maybe not a glamorous hotel but functional, clean, comfortable and with welcoming reception staff. Breakfast was a bit hectic, but again served its purpose.

"No frills"


Stayed for two nights to watch the World Athletics. This is a very basic hotel and you would only want to use it as a base. There is very limited parking at the hotel, however we were given a permit for a car park a street away so that was fine. The staff would certainly never win a customer service award, some were fine but others were abrupt and couldn't even summon a smile. Breakfast was ok but the dining room was small and the staff did not appear to have a system of dealing with the problem and some guests just hovered over diners waiting for them to finish! The room was tiny and like an oven, However the hotel was within a couple of minutes of the train to Queen Elizabeth Stadium and that journey only took about 10 minutes which is why we booked it.

"Dungeon "


Parking is a nightmare, the receptionist told me to park next door when it should have been across the road!! We had our bags in when she decided to tell us our room was in another building across the road !! The room across the road had external access so was a nightmare getting big family bags up and down stairs in the lashing rain! Felt like we were going into a dungeon! The room itself was very warm and comfortable. Can't fault the room! Two small half rolls of toilet paper in the loo !! You'd see happier prisoners of war than the staff working durning breakfast! Don't stay here if you have kids or a car!!

"Morning staff are not nice"


Bedroom was nice and breakfast. The only issue I had were the staff members. Other best westerns staffs are very polite and such a delight. The manager and staff need training. Very very stingy and greedy ! We wanted a refund for one of the rooms we didn't use as there was a lot of us traveling they gave us an extra room for 120£ which I paid for but asked for a refund as we didn't need the room and the staff member talked us into getting it saying we are one room short. When I asked for a refund the woman just passed me there business card and said speak to the manager. When I asked when he or she will be in the receptionist ignored me and started speaking with another staff member who joined in and said to us guests that we shouldn't have taken it in the first place. Staff and manager do need to be changed.

"Very Hospitable, excellent customer service, Daiga"


I have slept in this hotel in 2 separate occasions over a 3 week period. I met this front Desk lady named Daiga who was exceptional and worthy of mention. She's actually the reason why I came back to stay on my return trip to the UK. She went out of her way to help me with my luggage which was almost 70lbs to my room which is across the street from the reception and was very helpful in all I requested. Room was ok but i decided to come back because of Daiga's services. And I promised I will return in about 3 weeks to stay there again. I'm in the process of making reservations again for my trip in August. Well Done Daiga. Keep up the great job and see you again soon.

"Fine for one Night"


Booked through which stated included breakfast, however on checking in was informed this was an extra £5. The room was clean although absolutely tiny, fine for just somewhere to sleep but I would not want to stay longer. It was very close to restaurants, Costa Coffee etc and also to a train station. Staff were friendly enough.

"Short, but sweet"


The room was average, but the customer service received by the hotel member of staff DIAGA was exemplary. She really represented the hotel well and went out of her way. She is a credit to the hotel...

"Booked, paid and confirmed - but rude receptionists want 4 times more on arrival??"


I had booked a room through agoda for this hotel a week and a half in advance. The payment had been made and confirmation sent back for the booking. However, when we turned up after a nice evening in London, the receptionists told us we needed to pay four times the amount we already had. Although, I rightly told them that this was a breach of the contractual agreement we had made in confirming the booking of the room, they refused to grant us entry to the room without more money. They were rude, obnoxious, completely unhelpful and without any logic or rational reasoning between the two poor unfortunate idiots. After calls with agoda lasting hours and in the end being told it was between the hotel and them, they would settle the difference they also hung up. The hotel said we could stay in a DISGUSTING crack den of a sister hotel with a single bed between us and had to walk 20 minutes at 2a.m. Without a doubt the worst experience I have had at any hotel the world over. DO NOT TRY TO STAY HERE!!! AS YOU WON"T BE ABLE FOR THE PRICE YOU PAY AND BOOK FOR!

"Do not stay here"


Stayed here for a family wedding near by, the room we stayed in was tiny I have never seen a room so small in my life. The room stunk, especially in the bathroom told reception all they did was gave me some air freshener didn't even come up to the room,rude couldn't be bothered. DO NOT STAY HERE!

"Check in...."


Ilford, best western was a very adequate please to stay in London ,we came for a concert at the London stadium and were perfectly placed. But beware of check in policy, we had to have on us the original payment card and photo IID on us , wasn't aware pre arrival. We had had an email sent to us on morning of arrival , to late ! Already on route. Have stayed at best western hotels before and not had this before. We had to pay for room again and have to wait for refund. Every thing else about our stay was fine.

"Short break "


Hotel is clean and tidy breakfast is average. Has good links too the queen Elizabeth park . Will use again staff are pleasant and helpful only thing is there is no restaurants in the area only fast food .

"Great value"


Great value for money room lovely and clean..only a bit small. There was only a small area as you walk through the door to stand up in .breakfast was great lots to choose from. Friendly staff. Parking included. Excellent location for the station..would definately come again



Stayed here overnight with a group of friends. Service at reception was appalling. No help whatsoever. Rude and blunt. Rooms were just about acceptable. The beds were ok with clean sheets on. The fridge was unusable and had a very unpleasant smell once opened. The whole area and hall way smelt of boiled eggs. Very nasty. Breakfast was ok. Nothing amazing. Wouldn't return to this hotel. Mainly down to the fact that the service was so poor.

"Keep your discount..."


Booked into Best Western, Ilford, for 2 nights. Bedroom & bathroom appeared clean & met our requirements. The following day, while out in Stratford, my friend & I realised we had several 'bite' marks. As we didn't return to our room until the early hours, we reported our bites to reception at breakfast. We were told It had then been reported to housekeeping who "found everything ok" in our room when they had made the beds. We were then told "you should have reported it yesterday" to get a room change. We were out at a concert & not able to phone out. They then offered a discount off our next stay. No thanks. Beware of Room 56... it bites!

"Great value, poor management"


I booked the venue for a tea party for 60 people. This is the third time my family have booked this venue this year for a tea party and have not had any problems prior but I was informed they are under new management. Generally speaking the tea party is a great deal for a get together, it's a nice venue and good for people to catch up and talk. Unfortunately my most recent experience had a host of issues which I can only put down to new management. I will mention a few. 1. Extra charge: I booked the venue for 60 adults but had some under 5's (which are free) so I asked the venue if they could set some extra seats, I explained it was for under 5's and that there should be no extra charge under their terms. The day before my event (Saturday) I got an email which I didn't read until the event (Sunday) which said I had been charged for the additional 5 seats at £7.50 per head. I tried explaining it was for children and not for adults as mentioned in the phone conversation. They said I had confirmed this but they had nothing in writing to say I confirmed this all they had was there email charging me the additional amount the day before, all other emails were very clear and have the agreed amount of £248. They were not willing to listen to reason even after I said you can remove the seats if this is causing a problem but they said it was too late. I was on the verge of cancelling the whole thing and telling all of my 60 guests that we would have to go somewhere else when they finally backed down when they realised I was not going to be swindled. 2. Free for under 5's: Children under 5 are free for the tea party. What best western mean by this is that children will not be provided for in anyway which means no additional seating, no food or anything. In my view this is false advertising saying children are free to come to the tea party but not have any food or seating for them. 3. Manager not available: The manager was not able to be contacted as it was Saturday, which I understand as everyone needs a day off. But when the staff wanted to call the manager (in front of me) they did and were able to relay what the manager said but when I wanted to talk to the manager personally it was not possible. This caused many problems as they had double standards saying the manager has confirmed the policy and I would be charged even if I cancel the event but I would not be able to resolve this until Monday when the manager was back. 4. Tables: as we have used this venue before we know the layout and how it looks, but when we arrived this time it was laid out differently. The round tables were upstairs and rectangle tables downstairs laid out in a U shape like a business meeting. We asked for this to be changed but they said we had confirmed this layout prior (which we didn't). This issue was not resolved but I was fed up at this point and let it go.

"A 2-night stay"


We stayed in this hotel after being transferred from another one, which got flooded. The room very, very small. It was clean and ok for a 2-night stay. The breakfast was included in the price. It was basic, but satisfactory. They could have a toaster available to the guests.

"Very Good"


Good hotel in comparison to others in the area. Clean and comfortable. Adequate for the week-end we had booked attending an event at Redbridge Sports Centre. Staff were helpful regarding parking as it is worth noting that there is insufficient parking spaces for guests if hotel is full.

"Professional and caring service"


I am now a regular traveller from Kent to East London for my work. I've been staying in quite a few locations but Ilford seems to be the easiest for me to get to work at the moment. I booked after reading reviews and having stayed in Best Western hotels for years now. I was placed in the annexe initially. This is opposite the main hotel across the road. I would describe the accommodation as chalet style. As I was on my own, I felt a little unsafe and wanted to be close to reception. After phoning reception, I was swiftly placed in an accessible room right by reception. I was met outside the hotel by Stepan. He was lovely and helped me with my luggage. He was totally understanding why I wanted to be in the main building and was very kind. The room I was placed in was really nice and very close to the reception. I slept really well and it was quiet. The staff here are really welcoming. The hotel is close to Ilford central too. you for helping to make my stay feel secure and for all the smiles from your lovely staff I was joined by my husband on my third night. Breakfast next morning was lovely. The choice of options was great and once again the service was lovely. Thank you for helping to make my stay feel secure and for all the smiles I recieved from your lovely staff. You are doing a great job. The personal service really goes a long way...

"very accommodating staff member"


Gabriela was most helpful and accommodating when I came to stay, she gave me local information and also of food and the tube and train details, the hotel is very nice, comfortable, wi fi good connection and also the selection for breakfast was yummy

"Wonderful Stay"


This budget hotel is surely one of the jewels in the Best Western crown! I'm at the top of the Best western loyalty programme....a diamond select member! On arrival I was given a welcome gift, my room had been upgraded and I felt my loyalty to this hotel was valued. My room was large, clean, lots of soap, shampoo, towels etc. I live in hotels and this one gets full marks! In addition the member of staff that checked me in, Stepan, was very attentive and professional. I sincerely hope that management appreciate the efforts of this employee. Yes, there are many hotels in this area but I doubt they match the high standards which you experience when you visit this hotel. Thank you!

"Good hotel"


Good clean hotel stayed here Monday to Friday for past year and was very pleased , very well priced with good friendly staff. Stefan was very helpful. Recommend this hotel for anybody staying in the East end of london

Hotel M, Manager at Best Western Ilford Hotel, responded to this review
Dear Mr Tony, First of all I would like to thank you for being our regular guest. Lovely to see that we have been meeting your expectations all this time. Great to know that you receive value for money. Stefan will be happy to read your feedback! Kind Regards, Sasha Bukina Manager Email: [email protected] Tel: 02089116083

"Great hotel!!!"


Stayed at this hotel Monday to Friday for the past 12 months whilst working in London. The rooms are well kept and cleaned everyday and the staff are always happy to help with anything I needed. Across the road from the train station aswell so it's very easy to get into London.

Hotel M, Manager at Best Western Ilford Hotel, responded to this review
Dear Mr. Dean, Thank you for your time and valuable feedback. We are delighted to read that you are staying with us regularly. Nice to know that property location suits your needs. We are not only conveniently situated next to Ilford station, but also have a beautiful Valentines Park just round the corner. Great to know that you find our bedrooms well kept and clean. Indeed, the entire team works really hard to make sure that the stay of each and every guest memorable and enjoyable. Kind Regards, Sasha Bukina Manager Email: [email protected] Tel: 02089116083

"Excellent hotel and Service"


Excellent Service and hotel. All staff friendly, rooms very clean and comfy. Gabriella the receptionist goes that extra mile to help. She always has a smile on her face. Great location and train station just round the corner.

Hotel M, Manager at Best Western Ilford Hotel, responded to this review
Dear Mr Gregory, Thank you for such a wonderful feedback. Gabriela was over the moon! We are happy to welcome you in our hotel every time. Thanks again and we will see you soon. Kind Regards, Sasha Bukina Manager Email: [email protected] Tel: 02089116083

"Awful to deal with, conmen, avoid like the plague"


Booked 2 rooms with 2 single beds with these guys for bank holiday weekend well in advance for the Anthony Joshua fight. Arrived the hotel at 4am to be told that our rooms were no longer available because of a maintenance fault and lied to us about trying to contact us. (We were later told by another employee out rooms were actually given to other guests because of the late check in and they though no was coming). They then tried to put us in what can only be described as a junkies bedsit a few miles down, awful conditions. Area was swarming with questionable ladies late at night, Eventually after kicking up a fuss and heated exchange with the receptionist who had the cheek to smirk about it we were given 2 separate rooms in 2 separate other hotels, which had 2 double beds and no the 2 singles which we paid for. Never again, avoid like the plague

Hotel M, Manager at Best Western Ilford Hotel, responded to this review
Dear Mr Gul, First of all I would like to apologize for the massive inconvenience caused to you during your recent stay with us. I am very sorry to see that due to unforeseen circumstances you have been relocated to different hotels. As you have been previously explained by one of the receptionist on duty, we had major maintenance problems on Saturday night. Due to the health and safety reasons we were not able to accommodate you in our hotel. Therefore alternative accommodation has been organised. As previously communicated, we hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Kind Regards, Sasha Bukina Manager Best Western Ilford Hotel Tel:02089116083 Email: [email protected]

"Overnight stay whilst attending a game of football at Dagenham and Redbridge"


We were visiting down in London watching a football game at Dagenham and Redbridge and stayed here for B&B on a Friday night. Very clean tidy and comfortable and the breakfast was first class. The staff were very good and attentive and nothing was too much trouble. We stayed in room 50 which sleeps 3. We were given a free parking space and the breakfast was first class with as much as you can eat.

Hotel M, Manager at Best Western Ilford Hotel, responded to this review
Dear Guest, Thank you so much for a very nice feedback! We are very happy to know that you enjoyed your stay with us. Lovely to see that you described our breakfast as first class. We are proud to serve freshly baked croissants and pastries, variety of cheeses, muffins, yogurts, pancakes and many more for the great start of the day for all of our guests! Next time please book direct with the hotel to get 10% off the online price. Kind Regards, Sasha Bukina Manager Best Western Ilford Hotel Tel: 02089116083 Email: [email protected]

"4 Years and Counting....."


All staff are generally very friendly and accomodating which along with the decent rooms explains my period of stay on a 2 -3 night weekly basis for the past four years! Breakfast is a joy and conversations and jokes with the Receptionsit staff equally eases the boredom from staying away from home and to break the monotomy / routine. Keep up the good work team!!!!

"Top Notch Accommodation"


A large group of stayed here for 2 nights as part of our journey to a football match at the London Stadium. We all agreed it was excellent value for money. The staff were very pleasant and helpful, the rooms were clean, the showers powerful and the bathrooms had an extensive range of complimentary toiletries. There was a good choice at breakfast, yogurts, fruit, juices, full English and cakes. All in all we could not fault our stay in any way.

"1+ year stay"


Staff are all pleasant and friendly. Breakfast always lovely, clean and tidy presentation totally. Stephan the receptionist was always very helpful. An all round brilliant place to stay. Being a contractor out of my own home for a week at a time (every week) we could not have got anything better. 100% MUST VISIT

"Flying visit"


We arrived quite late in the day. Receptionist was very helpful in finding us a parking space near the hotel. Room was clean and comfortable. Twin beds were just what we wanted and plenty of hot water int he shower. Our advance booking cost about one third of the price that we might have paid if we left it until just before the date of the stay.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Mr. Ian, Thank you for taking time and reviewing Best Western Ilford Hotel on Trip Advisor. We are pleased to read your kind comments about service and accommodation. We are glad that you had value for money. Please contact us direct next time to get 10% off the online price! We are looking forward to welcoming you back! Kind Regards, Sasha Bukina Manager Email: [email protected] Tel: 02089116083

"What you'd expect "


This place is on a street of hotels. Parking is available but arriving late meant it was rammed with tradesmens' vans. Fortunately someone left and we got a spot. Staff were so so helpful. We were genuinely grateful for them. We had a big appointment near Marble Arch and needed to get back and go on to Folkestone so we chose this. Easy access from the M11 and easy train into the City. Room was hot but fine. The sink was blocked as well. There were some very dodgy characters on the street at around 10pm so be aware. The station is a two minute walk. This was fit for purpose.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Sir/Madam, Thank you for your feedback regarding recent experience with Best Western iflord Hotel. We are glad to see that you found the hotel staff helpful. Indeed, the entire team works very hard to make the stay of each and every guest memorable and enjoyable. Great to know that the hotel location suited your needs. We are conveniently situated to all main motorways and city centre. We are always very sad to see some unhappy comments. But let me reassure you that we continuously work to improve the service. I have passed your comments to maintenance team and it was immediately addressed. We hope to see you again. Please book direct with the hotel to get an advantage of 10% discount for all repeating guests. Kind Regards, Sasha Bukina Manager Email: [email protected] Tel: 02089116083

"good stay"


very nice and clean and reception staff anna very good and helpfull. i will recommend this for my friends. always book with this hotel.the breakfast is very tasty and also you can find a lot of restaurants around this area,

"Excellent value in a friendly hotel."


We have just spent a comfortable night at The Best Western Hotel, Ilford. At £58 for 2 including breakfast, it is great value for money. The bathroom is budget sized with little room to turn in the shower and a miniscule sink. At this price I am certainly not complaining as it was clean and attractive. The breakfast bar was quite impressive. The staff are very friendly and helpful. We are planning to return at least once. With family living nearby we will probably become frequent visitors.

"Inexpensive good Hotel"


We stayed five night in this Hotel, it is very close to the underground station. The room was clean every day. The staff in breakfast room and reception (Mrs Agnese as I remember) was very nice and gave us warm hospitality! Breakfast preisworth. The dark side of the hotel are narrow corridors of the hotel and for that no easy acces to rooms. For the Preis that we payed, location and staff we reccomend this hotel for a group of friends who wants to visit the London and to have cloce acces to the city!

"Poor quality security"


Stayed in this hotel for four nights but when I returned to my room this afternoon I found my room door lying open. I went immediately to reception to bring a member of staff to inspect the room and when she came she was shocked to see the door was unlocked. I asked to speak to a manager but was told that nobody was available to speak to me as there was no managers working that weekend. This is the poorest quality of hotel security that I have ever experienced. I was also told that this was because the housekeeper had left the room door unlocked. Not the sort of place that I would recommend people to stay at in future.

"Decent for the price"


Decent for the price but was an emergency visit so not somewhere I would usually stay. The room was tiny and needed refurbishing and breakfast was crowded - I didn't really like the food but my boyfriend did! The staff in the breakfast area were nice and polite.



the hotel was clean but no bar or restaurant the room was small looks like it should have been a single made into a double however it was very close to the underground and plenty of restaurants there is also a small shopping centre in walking distance

"Very unhelpful and situated in a very busy and noisy area."


We arrived at this hotel using a Groupon voucher for a one night stay including breakfast and afternoon tea. We arrived at 4.30 and was told that we were too late for afternoon tea. We were not made aware of this when booking. The staff were very unhelpful and could have offered us a scone and cup of tea without too much effort. When booking out the receptionist left us waiting for over ten minutes without reason. Will certainly not be returning or recommending this hotel.

"Mostly calm"


The hotel is located 2 streets back from a busy road in Ilford. The street at the front of the hotel is often very quiet. Sometimes it can be bedlam. It depends who is walking or driving by and what the hotel residents feel they need to shout to each other right outside the bedroom windows. The staff are friendly. The facilities are clean. It isn't fancy. It does what you need a hotel to do so don't get your expectations too high. Don't try the rubberised pre cooked eggs either unless you want to punish your self. Parking is by lottery. If you turn up late don't be surprised when you end up on the street.

"Warning do not book this hotel"


If you want ever to change your mind do not book this hotel I booked and cancelled within an hour and found that the hotel had pre authorised my bank card for half the cost of the trip an then they said this would not be released for 5-7 business days So avoid this place like the plague

"Overnight B & B stay"


The hotel is split over two buildings on opposite sides of the road. Our room is in the roof, very clean and comfortable, however sound proofing is missing so very noisy from people on stairs late at night etc The electricity is supplied by placing the room card in a slot however leaving the room stops anything being charged up. The deal included afternoon tea at their other venue around the corner which was very good. Breakfast was included also but disappointing in that it was cold and halal. Parking was a problem as there is not much locally but the hotel has a few spaces. Staff are extremely friendly, polite and helpful. Location wise the area is a mix of appearances but the good thing is the train station to London is only five minutes walk away with day ticket for about £12, covering all tube and bus journeys.

"A pleasant stay in Ilford"


This hotel exceeded my expectations. I have mobilty problems and my request for a downstairs room was met and Reception had managed to keep a space for our car in the carpark. I was also given a room with a wet room area which was a pleasant surprise. However the larger drain let in the" Ilford whiff" which you can also smell at the train station so not the hotel's fault.The room was very clean and had free toiletries to use and hot drinks facilities. If you need a meal in the hotel you can order set meals brought in from a nearby restaurant but there are several restaurants nearby. The station was a short walk away (10min for me but about 3 min if able bodied) and the trains go about every 10min. to Liverpool St station. All the staff were polite and helpful even showing us to the room and offering to carry luggage, something that doesn't always happen in hotels nowadays. Breakfast was fine with quite a good choice. The staff were excellent at filling up the food containers and clearing away the used dishes. There are no pork products but plenty of hot and cold items. We felt safe in the area. This Best Western is good value for the facilities offered such as free parking, close proximity to a station and a buffet breakfast included.

"Last minutr"


We booked on Friday for a visit on Sunday. We paid £42 so we weren't expecting 5 star accommodation. The hotel is very clean. There was free car parking, the breaky was busy but good and the staff were great. They didn't take a deposit and were friendly and approachable. The rooms are spotless but very small. However for 1 night at that price that is my only criticism. Very close to Ilford TfL station too

"nice rooms and good breakfast"


I stayed two nights in the very good hotel i was working close by i got it for a good price the room was clean and had every thing you needed the breakfast started at 6.30 which was good as we started work at 7.30 it was one of the nicest iv had but no real bacon,

"Good cheap hotel"


This is the perfect hotel if your travelling to London for a cheap trip, and don't mind staying on the outskirts of London and getting the tube in. not the best of areas, but still felt safe and it was a lovely hotel lovely breakfast.

"Was ok"


Ok so this hotel had some really good points and some bad. The price of this hotel was really good and located like a 3 min walk from ilford station which was convenient to get into London central. The rooms were nice and also clean. Which on arrival we thought we had got a bargain. However the walls in this hotel are paper thin and we could hear next door on both sides and downstairs as if they were in the room so had a very disturbed sleep! Breakfast was ok. Was nice when something had just been put out but went cold quickly which was a shame. Overall an ok hotel on a budget!

"tiny rooms poor customer service"


i booked into this hotel because of its location, near to transport links into london. the room i got was very small and had to be moved. however moving me resulted in no internet. the room was ok but not great, most of the staff where ok but not great. some were rude and abrupt, breakfast staff didnt look interested at all. plus there was a wide open door right in front of the stairs leading to the bedrooms. there was no security and and no need to pass by reception. i found this very disturbing. parking is also very limited for the amount of rooms. one major issue i do have with this hotel is, the taking (or freezing, they call it) part payment for bookings despite saying no payment will be taken at time of booking. they loop hole is to say it secures the room, and is mentioned right down at the bottom of the booking form. i did later go back and read the form and the wording is very ambiguous, and not clear in any way. instead of being up front and stating this on the actual booking as you are about to confirm. i was very upset about this, and i ws told the only way i could get the money unfrozen was to cancel my booking. a very unsavoury way of doing business. especially after they had already debited £1 to approve my card. i will never use this hotel again

"Good hotel - dodgy area"


Good hotel, pleasant staff, nice room, breakfast very good. Unfortunately very dodgy area, 1st time stayed outside of central London, never again. Never felt safe during the day and especially at night. Not the staff's fault though.

"Good for few nights"


I was looking for a cheap hotel near centre of London. Ilford is good for something cheaper. It's 20 min distance from Liverpool street station. Serves nice breakfast, but not too much variety. Rooms are pretty small but clean, walls are really too thin. That's a problem for most cheap hotels. Also they have kettle in the room. All in all not the worst option.

"It's okay "


Limited parking, not overly friendly reception staff. Room was OK, clean. Wi-Fi OK, shower OK . Didn't have breakfast in the morning but had a look and it looked OK. Thin walls you can hear everything.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Mr Andrew, Thank you for the valuable feedback. We are pleased to see that overall you were satisfied with the bedroom and amenities in our hotel. I am surprised to see that the service from reception team did not meet your expectations. Let me reassure you that this is not the usual feedback we get. Please accept my apologies for it. We do have regular customer service training programs and the top service to every guest is our constant mission. We are looking forward to welcoming you back in our hotel in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"Let me save your money"


Don't brother with this place!, manager bilal total rude and really felt bullied at this hotel, travelodge around the corner and cheaper. Never felt that scared to talk up about my room. And also say away from bilal his one dangerous man.

"Cheap stay "


I came here to stay for a weekend with my husband because we were going to an event at the O2 Arena, the price was very reasonable for two nights stay and we found it was a reasonable distance from the arena. It is also located near Stratford which is well worth a visit to, it has an excellent shopping centre. The staff at this hotel were nice and very helpful. The lady allowed us to check in earlier which we thought was excellent. She provided outstanding service. The room was OK, it was a bit on the small side but was very clean and organised. It was far too hot, no air conditioning was provided. This hotel should consider installing this, it was pretty stuffy in the room. The breakfast was good, had a few options. Although I would have preferred maybe real bacon instead of Turkey bacon. At breakfast the seating was limited too. I think the stay was enjoyable, I would return if it got air conditioning.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Guests, First of all I would like to thank you for your time and feedback about your stay in BW Ilford Hotel. It is our pleasure to read that the hotel location suited your needs. Indeed, we are just within minutes from all main attractions in London! Thank you for the staff praise. The whole team works hard in order to make sure the stay of each and every guest memorable and enjoyable. Great to know that you found the bedroom well equipped, organised and clean. Please kindly request the fan from the reception next time you are with us in order to feel cooler during the hot summer days! We are looking forward to welcoming you back in BW Ilford Hotel in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"S Ellis"


Worst nights sleep I have ever encountered the mattress must have only cost about £20/£30 pounds. Dreadful!! It creaked and squeaked and was very lumpy. Will never stay there again! The shower had lots of mold.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Ms Sue, Thank you very much for your time and feedback. I am very sorry to see that you did not seem to enjoy your stay with us in full. It is a pity that you did not find the mattress comfortable. Let me reassure you that the guests comfort is our priority. Your comments have been brought to the attention of the Head Housekeeper and she will take all necessary measures if required. We hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"Issue quicky solved"


As a travel agent I recommend this hotel. Sasha offers great customer service and because of her efforts to accommodate customer's needs, I really recommend this hotel. The hotel is a great option for the rate they charge. Thank you.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Guest, Thank you for a lovely feedback! I am glad to read that you enjoyed your stay with us! Great that despite of some issues we were able to turn your experience round! We are looking forward to welcoming you again in our hotel. Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"No airconditioning"


I arrived at this hotel and it was a warm day, dEven though I had visited this hotel earlier I the cold season I did not realize that this hotel foes not have airconditioning or even fan. It was quite hot in the downstair room and I could not sleep and was sweating. There wS no mini bar / fridge in the room nor there was ice available to drink some cold water. The guy at the reception told me to walk down the street and buy some ice from the store. Really disappointing.

Hotel M, Manager at BEST WESTERN London Ilford Hotel, responded to this review
Dear Mr Zafeer, Thank you for your time and valuable feedback. I am very sorry to see that hot days in London affected your stay with us. Indeed, it was difficult for everyone to bear the heat as we are not used to it. We will definitely consider having more fans and extra ice for future. I hope you will stay with us again and we will be able to change a negative impression on a more positive one. Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"Nice place"


I stayed at this hotel for one night to attend a wedding. The location of the hotel is good as it is within walking distance from shops, restaurants and the underground train station. The reception staff were very friendly and helpful. The room was nice, clean and the bed confortable. The breakfast was better than I was expecting. They serve a full English and continental breakfast. I would definitely stay here again if in this area. The price is reasonable. Parking is limited. I highly recommend.

"Excellent high standards love it"


Excellent high standards love it, extremely clean, polite staff, the best breakfast selection, cleaners are spot on, highest standards the room was immaculatrly presented for us. Great Great Great... I would fully recommend this to anyone, excellent price and cose to station and other amenities..

"Afternoon Tea"


Excellent authentic experience for a family afternoon tea at the hotel. Very caring staffs and so many things presented so nicely to enjoy. Deal is available till december, so rush!! I would love to enjoy this again.

"Service could be better "


Nice place and friendly staff who were willing to help, but you may need to remind the house keeping staff to change your bed sheets if you are staying longer than 3days. The first few days you get perfect cleaning and toiletries then after that they become miserly with it. Thin walls made it difficult to sleep soundly sometimes as noise from other rooms filter in. Apart from that the overall experience was okay.

"Weekend stay"


Stayed on 19 & 20th August , firstly they made a mess up deposit that was paid online at time of booking then was told monies would be refunded in 5/7 working days & not immediately. Room was small with a small double bed, with the room being very small it was very stuffy & hot uncomfortable during sleep time & window could only be opened about 8".bed was ok but every time you turned you could feel springs in mattress moving.Finally breakfast was good but the dining room was small for number of guests that stayed there.

"Avoid loft room"


I got room 35, in the loft, well I say loft, more like a crawl space. You can't stand up in it, Jimmie Crankie would struggle in the shower, it's homemade....serious! It's tiny. If you lie down on the floor it's not so bad, but there is a narrow strip of around a foot wide, along the centre of the room that's about 6ft, it's all downhill from there. I can't tell you what the breakfast was like, but if it was as big as the room, I didn't miss much. Oh and by the way, there is no parking anywhere near the hotel.

"50/50 Argyle Road"


We booked two rooms and I recived confirmation through email that both rooms will be on ground floor and next to each other. When we arrived they said both room are on ground floor but they r both separate. One is situated in an outhouse and one in the main building. TINY ROOMS. After a few pleasant words and saying that's not what I paid for and ill do a quick search for another property the reception was happy to show us another two rooms. Although not next to each other still. They were close together. Pros . 1.Rooms in opposite side of hotel in another building were spacious and Tidy Pleanty of Fresh Towels were available. 5 stars. 2.When ever there was a problem the staff were happy to try to help out.5 stars 3. The staff would find parking and assist.5 stars 4. The breakfast was complaint. Staff were helpfull at breakfast. 5 Sasha at the reception was extremely helpfull and always with a smile. CONS 1. Only One Key was given for the entrance of the main building even though we had two rooms. 2. NO Airconditoning. IT WAS EXTREMELY HOT. Due to lack or air circulation in the building in August. Only One small table fan was available for the first night inbtween 2 rooms. 3. There was a sewige smell coming from the toilet of one room gradually getting worse over two days. 4.The Toilet lock of one room wasn't working and the Fire door was so heavy and quick to close that a child of 10 could get there fingers trapped. Same Room.No Fridge.

"Europe Trip"


The hotel was ok for the price. We arrived in England in July and it happened to be warm. No air conditioning in the rooms. They did provide us with a fan and that helped. The area the hotel is in is not the best but it is close to public transportation. Just a short train ride to London. The staff was great and helpful. The breakfast was very good and plenty of it even if you arrived just before it was over. The room was very clean and didn't smell. Overall it was ok just wish it was in a better location.

"Convenient, clean and friendly!"


Stayed here on a 1 night trip with work and it was good! At first, I was a bit sceptical as it looked like a guest house branded with the Best Western logos, but it was decent. Rooms ok, not massive and lots of stairs to get to my room, but I was impressed. The rate was really reasonable too, and included breakfast, which is great. I would stay here again if I was working in Ilford, but I would doubt any tourists would like the location, It is on a residential looking side street off the main road in Ilford. Only 5-10 mins walk to the station though.

"staff unfriendly and unhelpful."


Based in Manchester I booked a room at the hotel whilst working in London.. I lost my wallet and the hotel would not let us book in without the card we booked with or the cash...this was not possible as the wallet with all my cash and cards was gone. My company tried to ring them and authorise it with another card, even offering to send my passport picture so they could see it was really me the company boss passport and her card details but they refused us access even though we sent an email from our company address with proof of who I was, the card details and everything else they asked for. They said the same thing over and over again, company policy...well most companies know that sometimes things happen that are out of our control and they must accommodate people in need when things like this happen. I must thank them for leaving two hard working guys who had a very long day out on the street! The Banks up the road took us in no problem, even though they were full..they moved things around... And the banks hotel company policy is chip and pin only as well, but they could see they guys were desperate hundreds of miles from home with no money and quite a legitimate reason..and a legitimate way to pay over the phone or by email. Not very helpful, another receptionist rang back at 9.30pm to ask if they were going to turn up, after the manager telling us we couldn't stay earlier...not very professional they don't even know what's going on at there own hotel..all in all a very disappointed.

"Ride London 2016"


First of all I have to say that the staff were very helpful and extremely friendly - made sure the bike was safe during our stay and let us leave our cars on the carpark for the day of the race after we had checked out - can't fault them. However....our room was tiny and the mattress was so old and knackered I could feel the bars of the bed through it. Considering the location - our room was fairly quiet....except for the drummer in a house nearby who insisted on practising at 2am on our second and last night - great preperation for race ahead! Breakfast was an experience. Hash browns and baked beans were good, not sure about the "bacon" it was square and transparent? Hotel location is absolutely awful. The streets surrounding feel unsafe as there are gangs and shadiness everywhere you look - in actual fact there was a stabbing just around the corner on our first night. I would definitely not recommend this hotel and I will never stay here again.

"Excellent Customer Service"


Its really good customer service. The dealing of staff Sasha Bukina was so good.Whenever we go to reception for any thing they help very well. Stayed 4 to 5 nights in the family room. I will like to stay again and again. Location is good and quite.breakfast area and cleaning staff, were all very friendly yet still very professional. Breakfast was great. a variety of breads/muffins/bagels/cereals. Fantastic hotel- friendly, clean, awesome breakfast! Best hotel value I have sent in a long time.

"Not best in the Summer"


We are on our 2nd night staying's currently very very warm in London and as a result of this and having a tiny room with no A/C or proper ventilation except a window against which the bed is pushed we have to look forward to another night of no sleep. Staff promised a fan within 2 hours and then failed to deliver...we asked again and were told nothing could be done but they admitted they knew how unbearably hot our room was...all while they themselves sat in a wonderfully air conditioned area. Will reconsider staying here in future..have stayed in this group before but at different hotel and in the winter.



I was on a group tour and stayed at this hotel for 5 nights. The hotel was very good value for money and I would highly recommend it. The staff travels from far so on the first day they refused to give us breakfast before 7:30 but finally they somehow managed to serve before 7 am. The staff was very well trained, helpful and made our stay very comfortable. They do not have an lifts so it is hard for those who have heavy luggage and difficulty carrying the luggage but the staff helps if they have the time. There are many delicious restaurants around the area and I think it is a very good choice because I found other hotels in London quite expensive. This served my purpose. Thanks

"Excellent Hotel"


Excellent Hotel,very friendly and helpful staff. My family stayed here after having come over from the USA. My mum is disabled has dementia and was confined to a wheelchair,and was put into a specially adapted room on the ground floor(Room 10),they stayed 4 nights during which the staff were Excellent very helpful and assissted us with their onward journey. The room was excellent,but a little cramped,very clean,and has all of the facilities. Special Card facility for unlocking Room door and for power within the room one has to slot card into slot on wall as they enter the room. Not a bad place,but made excellent by wonderful helpful staff, Overall my family enjoyed their stay.

"very helpful staff"


The first night my mother and I were cramped into a tiny shoebox room, where we had little or no space to walk after placing our luggage on the floor. After relating this problem to one of the staff, Stephan, he promised that he would try to help us to get a larger room. True to his word, we were shifted the very next day to a bigger room. It got a bit hot (because it's summer) and they provided us with a fan. Best Western isn't a luxury hotel, but it's basic, neat, clean and its staff are exceptionally friendly and helpful. Hence overall, it was a pleasant stay and for convenience and the environment at Best Western, I am confident that we will visit again, should we come to London.

"Anniversary stay"


I would highly recommend this hotel we found it really great value for money, all the staff were very pleasant and well presented,the room was very tidy and clean,we had breakfast and the choice was very good,

"Nice and tidy"


Room was compact but adequate, very nicely decorated, clean and comfortable. Receptionist was very helpful and polite, only down side was the lack of onsite parking. Additional parking was available in a car park on the next street along you needed a parking permit from the hotel to park there apart from that v nice place. Free wifi in room tea coffee etc would stop here again for business.

"Best Western"


Great service even breakfast could offer more. Location near station to city center. Small rooms and big rooms as well. There is really small room for breakfast just for about 20 people. So the waiting for breakfast was annoying.



The staff are very welcoming and will help you if you need anything extra. However the rooms can get quite warm and there is no air conditioning so it can be quite uncomfortable .. There were 3 of us staying in 1 room .1 Double bed and 1 single bed ... Unlike any hotel I have stayed in before for 3 people this room is very small in comparison .. Breakfast (Self serve) was great ... very fresh and staff are quick to clear up.. very efficient. Small issue with trying to sort temperature of shower out... hard to get it just right... and Upon checking out we weren't thanked for choosing to stay at best western or we weren't asked how our stay was. (Not an issue but I just thought it was common courtesy to do this).

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Sarah, Thank you for your time and review about your stay in BW Ilford Hotel. We are pleased to read that overall you enjoyed your stay with us. Great to see that you found the hotel team welcoming and helpful. We are glad that you liked the continental and hot breakfast buffet! As per the room size, please let me reassure you that we have different kind of room sizes available in the hotel. Some of our Family Rooms have little kitchenettes and sofas. Please ask the staff next time you are with us and they will be able to organise of the larger sized bedrooms for you. Looking forward to welcoming you back in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel Tel: 02089116083 Email: [email protected]

"you get what you pay for."


We stayed here for 4 nights for a wedding in Ilford. The hotel is clean, staff are friendly and breakfast is ok. Infact, I think the breakfast pastries are freshly made in house. I do think that the rooms are a bit small though. The double bed is tiny and the Duvet is even smaller. This is not a bed for two people at all. It has a great location and it isn't really that expensive either.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Mr Shoaib, First of all I would like to thank you for taking time and reviewing our hotel on Trip Advisor. We are glad to know that overall you enjoyed your stay with us. It is nice to see that the service, room cleanliness and breakfast were up to our expectations. Indeed, we bake Breakfast Pastries in-house! Our croissants and Danish Pastries are the perfect start of the day. We are looking forward to welcoming you back in the nearest future. Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]

"between poor and average"


We (two Granma and a teenager grandda) stayed there four nights. Our reservation was in the Lucky 8 Hotel across the street. We checked in there after midnight but they transferred us to the Best Western. We got a room (47) in the basement with no windows. We could see a wall in front of us by a tiny openning on the upper part of the door - yes if you think Dickens you are right. We demand another room and we got a totally illogical L shaped narrow room (12) between the back yard and the reception. From one side the kitchen smell and the view of garbage bags, from the other the radio working almost the whole night easily heard trough the plaster walls. This hotel has a Muslim orientation: Breakfast "halal", Koran quotes above the doors in the public spaces. The breakfast is continental and rather poor. For the first morning they had gluten free bread, they didn't renew the stock though they already knew one of us was allergic to gluten. Good connection to center of London (about 15 minutes by train - frequency is each 15 minutes ). The neighborhood can be unpleasant when coming back to the hotel by night do to group of males (not only youngsters) wandering on the streets. The rooms were clean. There was a coffee pot and coffee/tea to prepare. No air condition, no minibar and you have to pay for the whole stay when you check in. The staff is friendly and willing to help.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Ms RikaRam, First of all I would like to thank you for your time and detailed feedback about your stay in BW Ilford Hotel. I am glad to read that you found the staff welcoming and the hotel location suited your needs. Indeed, we are very close to Central of London and have great transportation links. It is a pity that the bedrooms did not meet your expectations in full. Let me reassure you that different kind of rooms are available in our hotel. Kindly let us know about any requests prior to arrival and we will make sure that everything will be ready for you. I am sorry to read that you did not seem to enjoy our Buffet Breakfast. Along with the continental items like cheese, olives, muffins, croissants, We are offering hot breakfast which consists of sausages, scrambled eggs, mushrooms, grilled tomatoes and many more. I sincerely hope that you will stay with again in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3-5 Argyle Road, IG1 3BH. Tel: 02089116083 Email: [email protected]

"Comfortable hotel with friendly staff"


Spent a comfortable night at the Best Western which is located close to the shopping centre and station. Staff were friendly and very attentive at breakfast. Bathroom was small but had everything I needed and like the rest of the room was spotlessly clean.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Guest, Thank you very much for a very nice feedback! We are very happy to know that you enjoyed your stay with us! Great to see the staff praise as all the team works hard in order to make stay of each and every guest comfortable and memorable. We hope to see you again in the nearest future. Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]

"Couples visit to London"


Me and my partner come to London a lot and we always stay in this hotel, absolutely brilliant friendly staff would recommend to anyone! :-) also good food! and in reach of tesco and other shops also the hotel is 2 minutes away from the station two very happy people!

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Sir/Madam! Thank you very much for your feedback. It is a pleasure for us to know that you enjoy every stay in our hotel and keep coming back. Thank you for the staff praise. Positive feedback about the service motivates the team a lot! Great to read that hotel location suited your needs. We hope to see you soon in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]

"Value for Money"


Service and room were exemplary even supplied some free toiletries. Excellent selection of goods for breakfast, but alas no real bacon to go with the full English breakfast. Staff were all friendly and helpful.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Sir/Madam, First of all I would like to thank you for taking time and reviewing our hotel on Trip Advisor. We are happy to read that accommodation and service met your expectations. Great to know that the breakfast selection was excellent and you enjoyed the most important meal of the day. We hope to see you soon! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]

"ilford holiday"


the hotel was very clean and the room was quite up to s tandard. breakfast was really good and has a very good selection of food and juices. the staff were very helpful and helped us when we had a problem. thank you to all the staff

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Vincent, Thank you very much for your time and valuable feedback. We are pleased to read that the service was above your expectations. All the team members will appreciate your good words as they work hard in order to make the stay of each and every guest memorable and comfortable. Great to read that you enjoyed breakfast! Thanks for commenting on the variety of breakfast items. By serving fruit salad, freshly baked croissants, Danish pastries, cheeses, olives and many more - we are hoping to make breakfast enjoyable and tasty for all our guests! Dear Sir/Madam, First of all I would like to thank you for taking time and reviewing our hotel on Trip Advisor. We are happy to read that accommodation and service met your expectations. Great to know that the breakfast selection was excellent and you enjoyed the most important meal of the day. We hope to see you soon! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]

"Prudential Ride London"


To be in the best possible conditions for the Prudential Ride I stayed at the Best Western. Staf, Rome, facilities, car park, staff were up to my expectations. Due to my and other people's very early start, the staff prepared some breakfast.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Mr Pierre, Thank you for your positive feedback! It is the biggest reward for us to know that accommodation, service and breakfast were up to you expectations. We hope that we will see you again in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]

"Tiny room for long stay "


We stayed here for 4 night and was given the smallest room in the hotel on checking out the lady in the office said we could of asked for a bigger room as out stay for longer then one night common sense would think you'd move a non couple into the smaller room Breakfast was good with any option to choose from Staff were also friendly and helpful

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Sir/Madam, Thank you for taking time and reviewing our hotel on TripAdvisor. It is nice to read that overall you enjoyed your stay with us. I am sorry to see that the room seemed to you a bit small. Let me reassure you that different bedroom types are available in our hotel. As you mentioned in a right way, front of house team is friendly and helpful, therefore please do not hesitate to contact them straight away and inform about any inconvenience you may have. We hope to see you again in the nearest future! Kind Regards, Sasha Bukina Manager BW Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083 Email: [email protected]



Only stayed for one night .Arrived 2pm to be allocated room 62 in the annex across the road..Very nice room with a double and a single bed .Very very clean..Car parking is limited but staff made room for us by moving one of their cars.Great location just off main town centre next to numerous eateries,bars etc...Breakfast was included and was very nice with good selection of hot and cold foods available. Would definitely stay again

"London Coffee House"


I bought a Groupon voucher for tea at the Best Western in Cranbrook Road, Ilford. Whilst the area is not the most salubrious with views of the road and dirty buildings opposite, inside the best Western it's very nice. A few tables with chairs and smaller bucket chairs with small tables. Nice chandelier and very helpful staff working with a smile. The tea consisted of a sandwich each with filing of your choice from egg mayo or cheese or tuna or chicken korma. A choice of brown or whippet. We had the brown which was nice and fresh. Plenty of filling. It came on a three tier plate with petit fours and mixed fruit consisting of strawberries, grapes, raspberries and blueberries and orange slices. Beautifully presented. Also half a large teacake and one small scone each which was drizzled on top with a cherry type liquid and small jams were also on a plate. Tea or coffee choices too all in all it really was filling and also eye catching.i have booked up again for four and look forward to it. Definitely recommend it.

"No complaints!"


Stayed in this hotel for one night as was very close to where I was working on a business trip, The hotel itself seems to be in two locations we were in the main reception building. The hotel is clean and modern, small however with the feeling of a B&B, staff are very friendly, the room I was in was very small and the ensuite very small too however it was sufficient and the beds are very comfy. Breakfast was a little average, no complaints but not impressive. Not being from the UK I felt slightly on edge around the locality, but that may have been irrational. If I was revisiting the location I would stay again.



highly recommended for stays with children, lovely big room and a wonderful breakfast, would definitely stay again. Also it is right on the edge of town with many shops and eating places 2 minutes away.

"A very good stay"


I stay there on a Friday night just for one night and I really like this hotel. Very small, very clean and very close to the Station and shops. The room was not too big but they have ver good beds and a new and modern bathroom. The bathroom was small but very clean, shower is a little bit claustrophobic but overall is a good place to stay. The only thing I didn't like was the receptionist, she was not friendly at all, didn't smile during my check in or eye contact at all, but this will not make me not to come back to this hotel.

"A lovely cosy hotel"


BEST WESTERN Ilford, 3-5 Argyle Road, Ilford, London IG1 3BH I stayed for 4 nights and would highly recommend this hotel. The single room vas very comfortable, warm, clean and tidy. Facilities included tea/coffee making facilities with more than enough refreshments available, a good sized wardrobe with 8 hangers, a key pad safe, hairdryer and iron and above all a very modern flat screen TV. The room had an electric storage heating system which was easy to use and gave instant heat. Sockets and switches were of brass finish with nice wall mounted lamps in the bedroom and bathroom. The en suite bathroom was more than amble with all necessities available, it had a very modern feel to it. No less than 5 towels were made available! The hotel is ideally located, being literally 1 minute from Ilford centre. Yet it is in a quiet location, with virtually no interference from outside noise. It is definitely the quietest hotel I have stayed in, in the London area. The staff and lovely and are extremely helpful. My stay included a buffet breakfast, which offered a wide array of choices in a welcoming dining room atmosphere. Breakfast begins at 6:30am which is ideal for the early riser. I would definitely stay here again and would have no hesitation in recommending this to a friend. Top class

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Michael, First of all I would like to thank you for taking time and posting a review about our hotel on Trip Advisor. I am glad to read that you enjoyed your stay with us. Thank you for describing our amenities in details! It is the biggest reward for us to know that you found the bedroom comfortable and location of the property suitable to your needs. We hope to see you in the nearest future. Kind Regards, Sasha Bukina Manager BEST WESTERN Ilford Hotel. Email: [email protected] Tel: 02089116083

"Awfull experience"


I've stayed for 4 nights for a business trip and chosen it for its location nearby Excel London and its good price. The room was the smallest I've ever stayed in and I was very dissapointed. The bathroom was very small and the towels were ripped and stained. The bed was very small and the matress old. The view was of a wall in the backyard. The radiator was stained with rust and in the back of the TV I saw some unsafe wires hanging. The only good things about this hotel were the nice staff and the breakfast.

"Suitable hotel, great staff"


As a solo traveller, it helped that I booked this hotel "prepared" and requested to be put in a room within the main building versus the "extension" across the road. The room was on the small size, but bathroom was spacious in comparison. The buffet breakfast was very good and the staff, quite very friendly and helpful. If you're on a tight budget, this is a great place to stay and very good value for money.

"Shocking. Isolated Room and Terrible Area"


I was sent here when the Lucky 8 Hotel around the corner had overbooked. It seems to me as if the owners of the two hotels are in this game together. The area is poor and one to avoid. I was given one of the last 2 rooms in a converted terraced house over the road from the main hotel (which is also a converted house). The wifi didnt work in the room. It was quiet. I got an electric shock from the bathroom light which I reported in the morning. Room was OK but there is no reason to stay in this area as it isnt even thmat cheap! Never again.

"Nice room, nice staff. But that's it!"


Pros Welcoming reception. Clean room. Decent sized room. Fridge. Pleasant staff...cleaners, kitchen, reception. Comfortable mattress. Tasty breakfast - decent spread. Don't go late... Greasy and they don't replace finished items. Plenty of plug points. Free parking. Cons Very lumpy pillows. Destroyed my holiday. Cold shower! Noisy nights. No way of cooling room temperature. Thank God it wasn't summer. Fire alarm went off and it was switched off by member of staff - did not communicate anything to guests. This must contravene fire regs.



our room location was in a seperate building from the hotel reception across the street. first of all no instructions on how to find our room we spent 5 minutes looking at different ways into the hotel to finally find our room. the building we stayed in wasnt secure we was given a door code into the annex but a slight push and it opened anyway it never seemed to be locked. we was there with 2 young children and both nights we stayed we was rudely awoken by people coming back from town shouting and banging on doors at 2,3,4 oclock in the morning the hallways smelt like smoke quiet badly that both children came away from there with terrible coughs after only 2 nights. breakfast we had on morning number 1 wasnt that great but could find something for all of us we sat there for a few minutes hoping that a member of staff would come and great us or even just say hello. after 5 minutes waiting we figured out ourselves and just got on with it. we never went back for breakfast the following day.

"Worst Western!"


When DID Best Western drop their standards to allow places like this to display the brand? I had to change rooms 3 times to get one that wasn't claustrophobic... finally ending up with something equally shabby, but at least the window looked out onto the street... and not a wall. I'm not sure if it was psychological but I found myself itching somewhat too and didn't sleep at all well. Although booked in for 2 nights after researching some of my fellow sufferers frank and honest Trip Advisor reviews I made my mind up to check out in the morning. My boss could had looked up this site before he put me in the Ilford Best Western. Oh, and when I spoke with the reception staff they laughed asking what exactly had I expected - and that all London hotels were the same!?

"Nice hotel"


Very nice hotel with friendly and helpful staff. The breakfast was great and the rooms a reasonable size by London standards. We stayed for three days and enjoyed the stay. As we had a few bags we were given a room on the ground floor so we did not have to climb stairs with bags. The room had TV and radio. The breakfast had cereals, yoghurt, choice of fried eggs, poached eggs, boiled eggs and scrambled eggs. Bread, butter jams, cheese, tea coffee were all available.

"Give it a miss"


Situated in a less than desirable area, no dinner is served in the restaurant, as it's only open for breakfast. On top of that, the rooms were cold, there was nowhere near enough parking places and the staff friendliness was underwhelming, to say the least. My experience was so bad that I cancelled a reservation that I'd made for another night the following week. Definitely a place I will drive miles to avoid in the future

"2 night stay"


Lovely, friendly and best breakfasts! Will defiantly be coming back and telling all my friends and family about this lovely hotel! The best breakfasts and nice beds! I can't wait to re visit see you soon!

"Very nice And clean"


Nice and clean hotel, a little bit small, but very comfortable, I liked and there breakfast , staff it's nice, we came late in the night and they was very helpful , we asked for a late check out and wasn't a problem

"Last minute saviour"


Had to stop in London for the night. At 3am the helpful staff provided us with a room. Was very pleased with excellent service. Plus there was no parking so we had to block cars in. But in the morning the staff moved our car for us into there drive. Will defo stay again. Room was clean, warm & cozy.

"Clean and warm nice hotel"


I stay for 5 nights and it was a good surprise. Its non a new bulding and the rooms way are narrow but the rooms was claning every day, and the rooms was allways warm! A Great advantage is the included breakfast. little far for the center but have the ilford train station about 3 minuts walking. Really enjoy :)

"Great Value "


The rooms are clean and well equipped but can be a little noisy, bathroom with was ample and again fresh clean and modern but there a strange odour. Breakfast was fine good choice, no real bacon as such more like a cooked ham slice, but good choice well cooked and as much as you want.

"My Wallet was STOLEN! Very bad customer service at front desk."


I accidentally left my wallet at the Best western hotel in ILFORD about a week and half ago. I had called reception and their customer service was very bad to say the least and my wallet was not found in the room and had not been handed in to lost property. I found it very suspicious that I did not book the room as my friend did and at no point gave my name as I was staying with a friend and they mentioned my full name without me ever mentioning it while talking to them on the phone? After inquiring further I tried to contact the Hotel manager without any success as they sounded so suspicious. I would never accuse anyone without any proof but it was very obvious.



Very nice hotel . Clean and tidy . Cheap and great location . Don't waist ur time and money for other hotel in Ilford .Best Western Ilford is really great . Lovely service . We will back again . Me and my friend just was so happy . The room is was just excellent . Recommended

"Ok if you don't mind sleeping in a noisy shoe box with zero water pressure!"


Pros...near to where I was working, clean and warm, reasonable price (but a Premier Inn Would of cost the same with none of the cons... was the size of a shoe box, door touched the desk, desk touched the bed, bed touched the wall...queen size only bed may I add. Nowhere to store my case other than the floor blocking the way to the window, so had to climb over that to close the curtains each night. Caravans have a bigger bathroom...and definatey with better water pressure. You could sit on the toilet and clean your teeth! Plastic one piece shower cubical with a door that didn't close, no matter though, com the water trickle wasn't enough for me to wash my hair! But probably the biggest issue was the sound proofing...or lack of it...I could hear EVERYTHING, the occupants of the rooms alongside and above were doing! From ablutions to arguments, log ins to TV shows...I shared them all to my neighbours, as I'm sure they did my hairdryer at 6 am every day. In this day and age you just expect MORE!

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Carolyn, Thank you very much for taking time and posting a feedback about your stay. It is nice to see that the location of the property suited your needs. I am happy to read that you got the value for money and found our hotel clean and warm. On another side, I am sorry to see that the bedroom seemed to you a bit smaller than usual. Next time kindly contact reception, which is opened 24 hours and they will be more than happy to change the room for you. I hope we will see you again in the nearest future! Kind Regards, Sasha Bukina Manager BEST WESTERN Ilford Hotel 3 Argyle Road IG1 3BH Tel: 02089116083

"very disappointed!!"


booked the hotel for 1 night via expecting to have a nice quiet evening and a good sleep. I have been allocated a room across the road from the reception area which looked like a detached ground floor house. It had only 2 rooms using the same entrance. The room had a back door with a window that looked out towards a unlit neglected garden. Even though it was locked it looked a little bit intimidating and not safe. I have asked reception to change rooms and I have moved to a different room this time a basement room and about 12 am was able to go to sleep. After approx 30 min a group of people have been allocated the 2 rooms next to mine. They were talking very loud and after about 10-15 min I have phone reception regarding the noise but also informed them that because of the heavy rain the ceiling on top of the entrance door was leaking. The heating wasn't working and the carpet started to become wet as my coat and shirt got wet as well. I had to move rooms again and finally around 1.30am i could finally go to sleep. At check-out I tried to get in touch with the hotel manager requesting a refund for my stay but I was told she is not around. Later in the afternoon I have tried to reach her by phone but I was told she has already left the hotel and I have been given the email address. I have emailed the management team and finally received a response the following day informing me that I will not be refunded but offered a special offer of £40 including breakfast for any booking date in future. I politely refused as I will definitely not be using the hotel again and requested once again the full refund but the manager emailed me shortly after insisting of a voucher for the sister hotel in Grater Anglia. Unfortunately the offer made it was not suitable for me as my next travel will not be in the area that the hotel is located and asked once again for a refund but the manager of the hotel emailed me the following : Thank you for the email. Just to let you know all our rooms comply with Best Western Quality Assurance Scheme and AA Hospitality Regulations. Again, please accept my apologies for any inconvenience caused. Since you have rejected all my offers, I can not help you any further. Please note that this case is closed. Kind Regards, Please note Best western Ilford, I will definitely not be using the hotel ever again !!! and hopefully my experience wont be ever repeated !

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Madam, Thank you for the feedback and as previously mentioned I am very sorry to see that you did not enjoy your stay with us. The room allocated to you initially is beloved bedroom among most of our guests. The room is spacious with little kitchenette and fridge. I am sorry to know that it was not up to your expectations and you did not feel safe. As you mentioned in a right way, all the doors have double locks and the hotel is properly secured with CCTV monitoring and 24 hours reception desk. I hope you will change your mind and decide to stay with us again. Kind Regards, Sasha Bukina Manager BEST WESTERN Ilford Hotel 3-5 Argyle Road IG1 3BH Tel: 07595423550



Booked this for three nights for a work project, via - I needed to be able to work in my room in the evenings and have a safe, close place to park, and I asked for these when I booked. However, when I arrived, late (as I'd told them I would be) there was no parking available and they had booked me into the 'sister' hotel half a mile away on the main road (which had no parking at all). I insisted they found me a room at this hotel, which eventually they did, and eventually a parking space was found. Sadly, my room was immediately adjacent to both the reception desk and the kitchen; on the first night, two men running the reception desk talked, loudly, until 1.30am; I could hear every word and whilst it was very tedious, it failed to send me to sleep. Then, the kitchen kicked into action at half past five (and did so for the next two mornings too) so I was awoken by clattering and banging, swiftly followed by greasy breakfast smell, which lingered. My room was poky and awkwardly shaped and the double bed was rammed side on into an alcove so it was lucky I was on my own, as a second person would have had to climb over the other person to get in and out. Yes, it was cheap - for London. And yes, it was convenient for my project. But I won't be staying there again. It was drab, noisy and smelled of fried breakfast at all times.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Sir/Madam, Thank you for taking time and posting a review on trip advisor. I am sorry to read that you did not enjoy your stay in full. It is a pity that the bedroom was not up to your expectations. Taking the opportunity I would like to let you know that we have different kind of rooms available. We have a quite section for light sleepers in the hotel. I sincerely hope that you will give us another opportunity to serve you. If you do so, please kindly request a quite room and we will make sure it will be booked for you. Kind Regards, Sasha Bukina Manager BEST WESTERN Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"Best Western Ilford"


The hotel was located nearby the train station and all staff went out of their way to go the extra mile. They give me a disabled room due to my mobility and medical issues. The room was bigger than normal room and pleasant décor. Although the only thing that I didn't enjoy was the breakfast, it wasn't my cup of tea. Overall for 2 nights stay was great.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Madam, I am glad to see that overall your stay was comfortable and enjoyable. Nice to know that the staff went out of their way and made your visit even better. I am sorry to see that breakfast was not your cup of tea. Although we have a wide variety of continental and hot items available. I hope you will visit us again in the nearest future and we can discuss the breakfast in more details. Kind Regards, Sasha Bukina Manager BEST WESTERN Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"Nice Hotel. Good location."


Stayed for one night with my son in family room. Easily accessible, free parking, walking distance to high street and Train station. Very helpful & courteous staff, free wife, generous breakfast. Highly recommended.

Hotel M, Manager at BEST WESTERN Ilford Hotel, responded to this review
Dear Sir/Madam, Thank you for a lovely feedback! It is the biggest reward for us to find out that you were happy with your stay! Glad to see that the property location suited your needs. Thank you for the staff praise as they truly try their best to make each and every guest's stay memorable and enjoyable. We hope to see you soon in the nearest future. Kind Regards, Sasha Bukina Manager BEST WESTERN Ilford Hotel 3-5 Argyle Road IG1 3BH Email: [email protected] Tel: 02089116083

"Value for money hotel in London"


good value for money London hotel for bed and breakfast, no restaurant, easy to find, limited parking but helpful staff sort street parking and move your car before 8am to avoid any fines. Self service breakfast was adequate wth choice of both hot and cold items.

"Noisy and limited Parking"


I had three nights of interrupted sleep due to car parking issues, noises from the room above, and the corridor outside the room, the room insolation is none existence as you can hear every thing going on including snoring noise from next room Parking is a nightmare only few parking bays out side the hotel building, asked to leave my car on a single yellow line good job it was after 18:00, blocking cars parked in these bays and to leave my car keys at the reception in case some one need to get their car out, was not happy leaving my keys, being tired having just driven for 4 hours + from Manchester; I was disturbed at 22:15 by the reception calling me asking me to move my car having to get out of bed get dressed to move my car 2 yards ...

"Love this hotel"


As always a very pleasant stay it's the third time we stayed here I visited with my sister for my birthday and we usually come with the girls so we've experienced a double , triple and a room for 4 couldn't fault any of them lovely Couple of downsides this stay was the breakfast is usually fab but this time everything we had cooked was cold which is a real shame so maybe a problem with the Heater it's kept in so next morning I had cereal and croissant. And the pillows in our room were like pancakes please replace :) Thanks for a lovely stay perfect for us as we visited west fields on Friday and went to oxford street Saturday love this hotel and we've booked up for Jan for our friends birthday see you soon :))

"Not what I expected"


We transferred our booking from the sister hotel on Cranbrook Road because that hotel had no parking and did not have the facilities we wanted. The hotel on Argyle Road? Four of us in two double rooms which were obviously only big enough to be single rooms. We literally had to stack two chairs on top of one another to make room to put our bags down. The bed was very short and, although the room was reasonably clean and the breakfast was fine,we would not stay here again. No bar, no leisure facilities. no lift. On the plus side, the staff were helpful and transferred us to much better rooms for our second night.

"I had a great stay"


It was my first time staying in a hotel and I had a great time. Staff was very nice, the room was clean, they even cleaned every day. The bed was comfy, tv worked fine, bathroom and room were pretty big. There was a lot of choice at the breakfast. The location isn't perfect, but it's fine. I booked another hotel but they were full so they gave me a room in this hotel for the same price, that might have given me a more positive view because I didn't expect anything. If I could afford it I defenitely would book this hotel again.

"Good hotel but Unorganised!!!!!"


Room was small but clean and tidy.Bathroom was really small,shower door is not working perfectly so when you are taking shower there will be lots of water in floor.Breakfast was good. But the main thing I m giving them one star less because of their unorganised behaviour,We booked the room till 3rd of November means we are checking out 4th of November.But suddenly they told us one night before we need to check out 3rd of November.When we told them we booked hotel till 3rd of nOVEMBER.And we will get 3rd of nVMBR night they said no,coz we booked till 3rd of nvbr we need to leave on 3rd of November.That was strange.Then we requestthem to extend our room for 1 more night they said no more rooms available its fully booked strange !!! Later on some other website i saw their rooms!!My question is we are living on your hotel for last 12 days and for your fault we like to extend our stay for one more night (coz we need the room for only 1night) you didn't give us when you actually have the room.Even we told them if they have any suite we can take them. Why?? This is the thing I didn't like there .And yes sometime they forget to give the bathroom amenities. otherwise good bed for sleep but whenever you guys are booking just be double sure about check in and check out date.

"Small room"


Staff was very helpfully. Breakfast was great with many choices. The only thing for a double room was extremely small, but clean and tidy. The only suggestion I would give is that the tv was facing the wall so very uncomfortable to watch. Location great walking distance to train and bus station. Shops near by.

"Excellent value"


The hotel was very clean and the staff very, very helpful. We had booked 2 rooms - a double and a twin but we were given a quad and a triple. Some of the lights in the triple room did not switch off (a previous customer could have broken the pull cord!!) but it was fixed the next day. These were no phones in the rooms that we had. I was not very impressed with the breakfast - fired eggs and scrambled eggs were over cooked. The beef sausages were in the same serving bowl as the hash browns - not so good if you do not eat beef or are vegetarian. But the choice of cereals and fruit was good. The location was excellent. Only 2 minute walk to the railway station and London City was about 30 mins ride and Stratford (for the Westfield shopping mall and the Olympic Stadium only 5 minutes ride). Overall I would recommend this hotel.



The breakfast was perfect and OK.The double room given to me was too small for a double room but the toilet and the bathroom was clean, well decorated and pleasant to use. there was so much noise coming from the corridor and adjacent bedroom. The wall clock is too noisy. Overall i enjoy my stay

"Odd hotel in residential road"


This 'hotel' is a little odd, split between at least three buildings on opposite sides of the street. Stayed in an annex room onopposite side of road from reception. First impression was that the room had a strong smell of ciggarettes and was a little tatty. The bed was up against a wall directly under a window and near a door, in winter I imagine it can get chilly. There was a ticking clock on the wall, a pet hate of mine so that was instantly removed. Handles were handing off cupboard doors and the carpet was stained. The bathroom smelt of spices, maybe a plumbing issue, as water drained slowly too and the sink plug was missing. The area is residential but seemed very loud with activity all night long, shouting, engines revving etc... One saving grace is that the front desk staff were very helpful and after a nightmare journey arranged for us to stay here where we had parking rather that the main street Best Western.

"Ok for a short stay."


Stayed here for 1 night only whilst in the area for business. Check in staff were pleasant and I had booked a small double room with breakfast. The room was small however it was tidy, with a decent ensuite. Wifi worked fine. The hotel us obviously a regular for contract workers as breakfast was busy at 0700 hours with a lot of people heading off to work. Breakfast was great. A good selection of hot cooked items as well as cereals, toast etc. Parking is obviously an issue as the hotel doesn't have that many spaces. Street parking is free from early evening up to 0800 hrs. Would definitely consider staying here again.

"Minute single room and too many for a seat at breakfast"


I stayed one night recently in a tiny 3rd floor single room. The room itself was very well equipped and clean. Although very warm a fan was provided which proved very necessary even in September. Breakfast was included in the cost but unfortunately their facilities are clearly too limited for the number of guests they have and despite a 7.30 am departure on a Saturday morning there was a long queue to get in and so for the first time in a hotel I was obliged to check out before breakfast. It may have been bad timing but certainly worth taking into consideration when booking this place.

"Very dated"


We stayed in the annexe across the street, very dated and cheap look, double bed pushed up against a window so both of us had to get in sane side. A bit disappointed as this was supposed to be a free room upgrade (which I'm entitled to due to having platinum rewards card) On the plus side we got a breakfast sandwich included and one member of staff was very polite and helpful. The

"Average Hotel, good breakfasts"


We steyed there four nigts, as members of tourist's group. Rooms are very clean, but small, and partly on the other old buildings in the street. In the multicultural Ilford city there are friendly pubs and indian restorans, magazins. It is only 30 min to London by comfortable train and metro (but not on the pick hours!)

"Excellent Hotel"


Excellent Hotel, friendly staff. Comfortable rooms. Service was very good. Excellent breakfast. Rooms were spotlessly clean. Stylish setting with spacious air conditioned reception and lounge. All rooms with high speed internet access, state of the art Media Hub rooms & multi-media facilities