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London Chigwell Prince Regent Hotel, BW Signature Collection, Londres

Manor Road, IG8 8AE, Londres, Great Britain - Voir sur une carte
London Chigwell Prince Regent Hotel, BW Signature Collection - Vue extérieure London Chigwell Prince Regent Hotel, BW Signature Collection est idéalement situé dans le centre de Londres. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Installé près du centre de Londres, le London Chigwell Prince Regent Hotel, BW Signature Collection vous permettra de vous éloigner de tout, dans un cadre paisible et tranquille. Cet ancien manoir géorgien, qui fut une chapelle dans les années 1930, associe grandeur d'un bâtiment historique, décor contemporain élégant et confort moderne. Il est situé sur un magnifique domaine paysager, idéal pour se détendre lors d'une pause loisirs, d'un séjour de renforcement d'équipe ou pour la célébration d’un mariage. L’hôtel se trouve dans la ville de Chigwell, à quelques minutes de la M11 et de la M25, et propose de nombreuses places de parking gratuites. Depuis la station de métro Woodford, vous atteindrez le cœur de Londres en 35 minutes par la Central Line. Nous bénéficions d’un emplacement très pratique pour rejoindre la salle omnisports O2 Arena, le centre commercial Westerfield et le parc olympique Queen Elizabeth. Oubliez tous vos soucis à l’Epping Forest, une forêt ancienne de 2 428 hectares. Nous disposons de 62 chambres décorées avec goût, dotées de lits confortables parés de draps frais et d'oreillers moelleux. Chaque chambre comprend une télévision à écran plat, un bureau, un sèche-cheveux et une cafetière/théière. Pour encore plus de luxe, offrez-vous une ou deux nuits dans notre superbe suite, équipée d'une baignoire, d'une douche à l'italienne et d'un coin salon séparé. L’accès Wi-Fi gratuit est disponible dans tout l'hôtel. Si vous recherchez un lieu de séjour pour votre escapade urbaine ou une réunion d'affaires, le London Chigwell Prince Regent Hotel, BW Signature Collection est un excellent choix.

BW Signature Collection

London Chigwell Prince Regent Hotel

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Bar-salon
    Bar-salon
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Basé sur l'avis de 324 voyageurs
Note attribuée
Excellent
169
Très bon
75
Moyen
35
Médiocre
17
Horrible
28
CONSULTEZ LES AVIS POUR
En couple En couple
104
En famille En famille
59
Escapade entre amis Escapade entre amis
43
Professionnel Professionnel
79
Voyage solo Voyage solo
8
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Above and beyond 5 * Customer Service - Amazing Potential"

5
User 13/07/2021

This hotel while not perfect has an incredible amount of potential particularly with staff like Veronika at the helm. The rooms we had was brand new and very clean. And whle reception is a bit tired and the halls a bit older the comfort oof the room makes up for it. But thats not what makes this hotel. We had an issue with parking at the hotel (a genuine mistake) and the car rental company jumped on it (as they do) but Veronika went above and beyond to liaise with me, the car rental company and HQ to resolve it. The lengths she went to brought a whole concierge , white glove treatment to the experience. The hotel is not perfect , but I would bet that Veronika can turn it 5 Star with the proper resources. Would I stay again? I sure would (BestWestern take note you have a superstar right there)

Cheryl Lucas, Other at London Chigwell, BW Signature Collection by Best Western, responded to this review
Thank you for your feedback from your recent stay. I am so pleased to read your comments about Veronika, it is lovely when members of staff get a special mention for going above and beyond. Your comments will certainly be passed to the General Manager. We look forward to welcoming you back again in the future. Kind regards. Cheryl Lucas, Guest Relations.

"Chelle is amazing"

5
Junior A, Wolverhampton, United Kingdom 07/07/2021

My partner and I had the pleasure of staying at this hotel on Friday 18th June for the evening Upto arrival we were greeting by a lady - immaculately dressed with impeccable manners ,her name given was Chelle.​ This lady made us feel so welcome, she really went above and beyond the call of duty to make sure we had a fantastic stay, offering her help and advice of all the nice places to visit in Chilwell and surrounding area's.​ As well as making sure everything was ok in room, bringing us stuff we needed extra to the room etc Chelle is an asset to this hotel, such a warm welcoming lovely lady with fantastic customer service skills. If you visit this hotel, I'm sure she will be as helpful with you also

"Poor for a BW Hotel"

2
TomandLesley, Blackburn, United Kingdom 05/07/2021

Worst check in ever, very poor attitude, not interested and unhelpfull. Several staff were not wearing masks. Room was just OK, shower was dreadfull it sprayed water all over the room, food scraps in the lift and along the corridors, very hard bed. Paper cups!!

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear TamandLesley, Sincere apologies for the issues that you have faced while staying with us. All your feedback is noted and I will be picking up with the team here at the hotel and will be using your feedback to ensure that it doesn't happen again. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Thanks you for your valuable feedback. Kind Regards Avik Biswas General Manager

"A pleasant stay and a good value for money"

4
User 04/07/2021

I would say in today's times when hotels are trying to cut costs, this hotel has been a pleasant surprise. The food is decent and the stay was quite comfortable. It was clean and the staff was very welcoming and warm. Overall, a good experience.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Adibhattacharya, Thank you so much for taking the time to provide such positive feedback on your stay with us. I am happy to see that you have found our rooms clean, good food and staffs professional. I do hope we can welcome you back on your next visit to us in the near future. Warm Regards Avik Biswas

"A nice stay and great value"

4
pelfitz, Bexley, United Kingdom 25/06/2021

I would say this hotel is great value for money. Room was modern and slept like a baby. Hotel was very quiet but it was midweek. There was covid restrictions in place to keep people safe. Breakfast was included which was above average but probably be better if restrictions weren't in place but this understanable. Defiantly recommend as our stay was stress free and exactly what we wanted from our stay

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Pelfitz, Thank you so much for taking the time to provide such positive feedback on your stay with us. I am happy to see that you have had a good nights sleep and had a stress free stay with us. I do hope we can welcome you back on your next visit to us in the near future. Warm Regards Avik Biswas

"Business visit"

5
dp2012015, London, United Kingdom 18/05/2021

Stayed here on work. Great service. Highly recommend. Rooms were clean and reception service was prompt. I also felt they have done a great job with COVID proofing the hotel. It felt safe and clean. Thank you.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear dp2012015, Thank you so much for taking the time to provide such positive feedback on your stay with us. I am happy to see that you have found our rooms clean and reception staff professional. I do hope we can welcome you back on your next visit to us in the near future. Warm Regards Avik Biswas

"DO NOT STAY HERE"

1
zw715, Honley, United Kingdom 09/05/2021

If you are a single lady tracking alone on business I do not recommend this hotel at all. I had a guy constantly knocking on my door in the middle of the night asking me to help him find his room! Anyone can walk into the hotel as they did and the night Porter clearly didn't check the hotel for intruders. I called the night Porter but he did nothing as at 3am I could still here the guy outside my room. Nearly called the police! Rooms had not been disinfected and made Covid safe as the worktops where filthy and the bedding smelled of mould.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear zw715, Thank you for taking the time to provide your feedback on Trip advisor. I have shared your feedback with the nights team and have updated our night walk around the building to that effect. I have re trained my House Keeping staffs in regards to bedroom cleaning to make sure that we follow the Covid 19 policies effectively. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Warm Regards Avik Biswas

"Rude"

1
User 17/04/2021

Check in staff were rude Room smelt damp Outrageous charges for microwave food ! Staff never available to answer phone for room Service which is there covid rules !!! Complete utter rubbish experience after travelling 5 hours to get there , was much better before

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Domfurlong, Sincere apologies for the issues that you have faced while staying with us. All your feedback is noted and I will be picking up with the team here at the hotel and will be using your feedback to ensure that it doesn't happen again. Your feedback on the room is something that I will be picking up with the maintenance team as damp is not something that we experience at the hotel. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Thanks you for your valuable feedback. Kind Regards Avik Biswas General Manager

"Strange things under the bed.."

3
User 29/03/2021

Room was clean enough until I looked under the bed, don't think it's been ever been vacuumed, found a dentures case and a lipstick vibrator.. Also strange layout for the COVID one way system, especially as you exit next to a COVID-19 testing centre.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Robtaylor70, Thank you for taking the time to share your feedback on Trip Advisor. Your feedback in regards to the bed is concerning and I will be picking it up with the team and will be going through the cleaning procedures. I will also consider your feedback in regards to the one way system at the hotel. I thanks you for your feedback and sorry for any disappointment caused. Kind Regards Avik Biswas General Manager

"Helpful Event Staff"

4
User 29/11/2020

I stayed here with my family in October for my wedding. The event staff, Oana and Emma were extremely helpful and accommodating especially given the last minute changes. The general manager, Shane Townsend was very responsive and professional. My room was spacious and clean. I would recommend to anyone wanting to stay or book an event here.

"Mini break"

3
roisins870, Loughton, United Kingdom 04/11/2020

Me and my partner had a 2 night stay here and found the staff to be very polite, but the food was very over priced so we ended up eating elsewhere. Also during our first evening there were at least 5 mosquitos in our room and we felt the room hadn't been cleaned to a hgh enough standard. E.g. dead fly in the bathroom, some form of liquid splatter on our hotel room door. It is a good location as you are near London but a little over priced for an average experience.

"Wedding Eve"

4
janess, London, United Kingdom 26/10/2020

Hotel has changed hands but made no difference Shane was extremely helpful before I arrived in making sure by the bride to be had a nicely decorated room & we were next door Reception staff were great

"Awful from start to finish."

1
User 11/09/2020

Stayed here as we were travelling home from central London to stop off at Sheesh. First of all when we arrived we were checked into a room that had a horrific smell coming from the bathroom - it actually smelled like something had died in there. There was also no toilet roll in the room and the bathroom was dirty. When we complained at reception the lady was very polite and moved us immediately and upgraded us for the inconvenience. This room was better however it smelled very strongly of paint fumes. There was only one bath towel and one hand towel provided. To make things even worse when I was getting ready to go out that evening I hung my dress on the hook on the back of the bathroom door only to discover it was covered in paint! My dress was completely ruined. I told reception the next day but they said there was no manager available to speak to me about it and they said they would call me. I'm still waiting. Awful experience. I definitely won't be returning and I have no idea how this place is supposed to be 4 stars. It's more along the lines of a 2 star.

"Worth the money. Event staff amazing."

5
wtfwhy123, Essex, United Kingdom 21/03/2020

The event staff were AMAZING. Went above and beyond before, during and after the event. Great customer service, attention to detail and responsiveness. The reception staff seemed disinterested and to not like each other, sniping at each other visibly. The rooms were great, spacious, well kept, good bathroom. For a huge hotel that seemed relatively quiet we were placed SUPER far away. 2 separate lifts and about 500 metres walk at least to our rooms, doesn't seem far but trust me it is. Breakfast was fantastic. Worth paying for in your room rate and not on the day however. Really good quality, and variety. Would recommend this place and was happy with our stay and the value for money.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear wtfwhy123 Thank you so much for your feedback following an event at the hotel. It's great to hear the events team looked after you so well. Your breakfast feedback is also very much appreciated, as the most important meal of the day, it's a key service that we offer at the hotel so delighted you enjoyed. With regards to your bedroom allocation regrettably all but 11 of our rooms are located in the chapel building which as you experienced is a bit of a walk from reception, however hopefully you was able to enjoy the view of our stunning garden along the corridor when travelling to and from the room. We look forward to welcoming you back in future. Kind regards Shane Townsend General Manager

"Fairly good."

4
Hilary B, Cambridge, United Kingdom 20/03/2020

A popular Hotel. I was impressed by the e mail to welcome me and the follow up e mails. My room was spacious and comfortable. Most importantly it was warm and obvious how to control the heat which responded. What wasn't obvious was how to work the shower and I struggled with understanding the controls. I went for room service for dinner which was a little pricey but came promptly. I was not very impressed with the food and thought the portions small. So, a fairly good Hotel with fairly average food is how I would sum up my experience.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Hilary B Many thanks for taking the time to share your experience at the hotel. Although great to hear you enjoyed your stay and the hotel overall it is disappointing to hear you did not feel the meal represented good value for money. With a menu change coming soon feedback such as yours is much appreciated and will enable us to make the relevant tweaks to ensure next time we wow you with the food. Thanks again for the valuable feedback. Kind regards Shane Townsend General Manager

"Afternoon tea - half a tea for birthday person!"

3
travellover2013, London, United Kingdom 13/03/2020

Overall was an ok experience, I wouldn't rush back many better places. They were very accommodating of dietary requirements of 7 vegetarians, 1 egg free and 1 gluten free afternoon teas, however the eggless one had no cakes, scones etc only a few sandwiches nothing else. I had explained beforehand that the eggless tea was for the birthday person so was very very very disappointing. The afternoon tea is the same price as one in central London, not too pricy but not of the same quality for example some pieces of bread were broken and stuck onto a sandwich to be used up. I'm not sure if the cakes are made in house. The scones and cucumber sandwiches were lovely. The staff were very attentive to start with when they brought out the food and tea but we never saw them again after that. We had to keep walking to the bar eg when we wanted water or the bill or to pay which is pretty poor service. We're also not sure if the staff understood very well, when we asked which food was eggless they weren't sure and told us everything was after so I wouldn't trust them if you have severe allergies. The biggest let down was half a tea for the birthday person, especially with full charge.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear travellover2013 Thank you for your afternoon tea feedback, please accept my apologies for any disappointment caused to you and your friend celebrating their birthday. Please rest assured we take all dietary requests, particularly those relating to allergies most seriously. Providing we have adequate prior warning we can usually accommodate most requests however that does normally mean ordering products in hence why we do need the prior notice. I will be personally investigating into why the team had not taken the measures to ensure that your friend was well catered for. I have also noted your feedback on the service you received which will be used to improve the service the team provide as part of their ongoing training. I thank you for bringing this to my attention and do hope you will allow us to restore your faith in the near future. Kind regards Shane Townsend General Manager

"no improvement"

3
H1314DCtimb, Burnley, Lancashire 06/03/2020

I thought I would try your hotel again (in the hotel currently) to see how true your email from previous discussions was. Lets just say it is worse than last time with the following being the low-lights – Service in the bar – attitude of the 2 children behind the bar was poor, jovial but swearing under breath. Exceptionally slow service, 20 minutes to get a drink. Group of 3 stood at the bar waiting to order food for 30 mins (not exaggerated) Yes your computer system was down but this is no excuse for the above Room service – I ordered a breakfast in my room, rung reception where the phone was picked up then put down disconnecting the call, tried again where it wasn't answered at all. 3rd time finally answered, put through to the restaurant where someone answered with a mumbled ‘brasserie' (sounds like no interest at all), I explained and she said ‘doing it now' and hung up……. Lets just say I'm not impressed On a plus note Check in was polite and quick I look forward to your further reply on this.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear H1314DCtimb Thank you for again providing feedback during your stay. Naturally it is most embarrassing to hear that once again the service you have received has fallen below expectation. Given that I was away from the hotel when you stayed I do hope you was able to highlight your concerns to the Manager on duty and they were able to address some of these points for you. I will certainly be raising your feedback with my Operations Manager and address with the team members on that particular evening. I do thank you for bringing this to my attention. Kind regards Shane Townsend General Manager

"Great overnight stay and party!"

5
jrg197993, United Kingdom 03/03/2020

Stayed overnight in one of the family rooms, really nice we were all really pleased with the room/facilities, the next day had my mums 70th in the drawing room, food was great and staff were too, especially Bernadette, she was lovely! thanks for great weekend.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear jrg197993 Thank you so much for your very kind words regarding your mums 70th birthday and stay at the hotel, particularly your feedback on Bernadette, who I know will be thrilled to receive this. Hosting the event and looking after you all was an absolute pleasure. I do hope we can welcome you back soon. Kind regards Shane Townsend General Manager

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.