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London Chigwell Prince Regent Hotel, BW Signature Collection, Londres

Manor Road, IG8 8AE, Londres, Great Britain - Siehe auf einer Karte
London Chigwell Prince Regent Hotel, BW Signature Collection - Aussenansicht Das London Chigwell Prince Regent Hotel, BW Signature Collection ist ideal in Londres Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das London Chigwell Prince Regent Hotel, BW Signature Collection bietet Ruhe und Entspannung in Reichweite der Londoner Innenstadt. Das ehemalige georgianische Herrenhaus mit Kapelle aus den 1930er Jahren verbindet die Pracht eines historischen Anwesens mit stilvoller Einrichtung und modernem Komfort. Die umliegende Parkanlage schafft ein wunderbares Ambiente für erholsame Ferien, ein Teambuildingseminar oder eine Hochzeitsfeier. Das Hotel bietet zahlreiche kostenlose Parkplätze und liegt in Chigwell, nur wenige Minuten von der M11 und M25 entfernt. Von der U-Bahnstation „Woodford Station“ erreichen Sie die Innenstadt von London in nur 35 Minuten, und auch für die O2 Arena, das Einkaufszentrum Westerfield und den Olymiapark bieten wir eine hervorragende Lage. Das 2400 Hektar große Waldgebiet Epping Forest mit knorrigen alten Bäumen ist ideal, um in der Natur die Seele baumeln zu lassen. Unser Hotel bietet 62 geschmackvoll eingerichtete Zimmer, ausgestattet mit bequemen Betten, edler Bettwäsche und großen Kissen. Flachbildfernseher, Schreibtisch, Haartrockner und Tee-/Kaffeezubereiter sind in jedem Zimmer vorhanden. Wenn Ihnen der Sinn nach etwas mehr Luxus steht, können Sie sich ein paar Nächte in unserer Suite gönnen, mit freistehender Badewanne, begehbarer Dusche und separatem Wohnbereich. Drahtloses Internet steht kostenlos im gesamten Hotel zur Verfügung. Wenn Sie ein Hotel für eine Städtereise oder ein Geschäftstreffen suchen, ist das London Chigwell Prince Regent Hotel, BW Signature Collection eine ausgezeichnete Wahl.

BW Signature Collection

London Chigwell Prince Regent Hotel

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Lounge / Bar
    Lounge / Bar
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2019
Gebildet aus de 355 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
181
Sehr gut
78
Befriedigend
38
Mangelhaft
22
Ungenügend
36
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
10
Familie Familie
65
Geschäfts-<br>reisende Geschäfts-
reisende
84
Paare Paare
108
Reisen mit Freunden Reisen mit Freunden
44
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Unclean, unprofessional and unsafe"

2
biancalee153, London, United Kingdom 05/05/2022

The hotel is beautiful but this is a facade as staff can be rude, cutlery in restaurant is dirty and I found a man asleep in my room in the middle of the night because staff gave him a key without checking if it was his room.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear biancalee153, Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the hotel and service you received during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Avik Biswas

"Attending a wedding"

5
User 14/04/2022

Attended a wedding yesterday and had a lovely experience. The events team were great and so was the evening receptionist. We requested for a room move and it was done straight away. Breakfast was good but could do with more choices. Overall good experience and would be back. Highly recommended.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear 587deepakr, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"Poor experience beginning to end"

1
User 12/04/2022

Understaffed, dirty, overall poor don't know where to begin but there needs to be improvement in cleaning and noise were high as housekeeping knocks at 9am to say she will be back later. Why not not at 11am when it's checkout time when you weren't able to check in until 3.45pm!

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Ditto880, Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the hotel and service you received during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Avik Biswas General Manager

"Highly recommended for London visits"

5
User 01/04/2022

Great location particularly for those needing to visit London both for Business or social. Good accommodation, excellent Broadband, free car park. Good options in the included breakfast. Good options for dinner. Close to tube station. Can't ask for more.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Dreamer571578, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding the hotel and that we have lived up to your expectations during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"Lovely place"

5
eiffel71, Gosport, United Kingdom 28/03/2022

Lovely hotel, spacious rooms, very helpful and professional staff. Ideal for visiting Woodford Green and Chigwell area. Excellent buffet breakfast. Located opposite beautiful green, and close to shops, restaurants and takeaways.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Eiffel71, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. Also happy to see that you enjoyed the buffet breakfast. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"Good facilities"

4
David O, Greater London, United Kingdom 10/03/2022

Only live up the road and never really use the hotel. Seminar today and good location easy parking and excellent service on reception. Interesting lunch break however asked for pint of guiness to be asked what is guiness I am new. Asked for large glass of red wine at which barmaid disappeared leaving me at the bar. Short walk to pub opposite and will continue not to use hotel for future social activities .

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear David O, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff at reception. Your comments regarding the restaurant have been noted and will be passed on so we can look to implement improvements in this area. I hope we can welcome you again in the future. Many thanks. Avik Biswas General Manager

"Prince Regent Chigwell"

3
User 09/03/2022

Nice hotel with good polite staff price is for room only and if you don't book through their website you will have to pay parking. Restaurant poor with pretty average food at extortionate prices, also buffet style breakfast at £15 95 which is ridiculous when you can get a proper all day full English for £6. I do stay at this hotel regularly but i have finished eating there because of cost. Shame really.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Exploration583456, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff. Your comments regarding the restaurant have been noted and will be passed on so we can look to implement improvements in this area. I hope we can welcome you again in the future. Many thanks. Avik Biswas General Manager

"Really friendly staff that very happy to help. Very polite and professional. The rooms we have had have all been great."

4
Peter S, Maidstone, United Kingdom 27/02/2022

Really nice hotel and it was a great room. The staff were really lovely and very happy and helpful. Have stayed here a few times and will again. Has a really nice bar and the breakfast was pretty good. Like I said, we'll definitely be staying again. Thank you.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Peter S, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"Craig Travers"

5
User 21/02/2022

Would just like to thank Shelly on reception gor her hospitality and overal service when checking in on Sunday and when checking out. Also her colleague this morning in regards to checking out later due to my plans not going exactly as they should. Great hotel and the hospitality industry needs more Shellys in this world. Big thumbs up from me.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Craig Travers, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay and specially Shelly. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"Terrible customer service on our WEDDING DAY"

2
jonathandZ9879UU, London, United Kingdom 18/02/2022

Terrible customer service- we booked this hotel for our wedding night and mentioned in the booking comments that it was our wedding night and therefore we would be checking in very late. To be fair to them they did allow us to do this. However on the MORNING of our wedding (literally 1 hour before our ceremony) they called up my husband to be, to inform us that they could no longer honour our booking. It was our wedding night! They were not remotely apologetic and curt when he explained the context of the booking. They did resolve the matter however when we rang up to confirm later that day that everything was sorted they were very abrupt and were not reassuring and put the phone down on him. The room was very average and small but we did have a nice breakfast in bed the next day.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear JonathandZ9879UU, Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the hotel and service you received during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I am happy to hear that you had a nice breakfast the next day. I hope we can welcome you again in the future. Many thanks Avik Biswas General Manager

"Lovely hotel to visit in Chigwell"

5
Passport02004533918, London, United Kingdom 17/01/2022

Prince regent hotel in Chigwell, I was a guest here on Saturday. There was loads of parking space and also had good access for people with mobility difficulties(lifts and ramps available) The hotel facilities and staff were wonderful and friendly The princess suite is a lovely place for parties and dining. And the overall experience was pleasant. I'd recommend visiting here if you're in the Chigwell area, I'm sure they'll be able to cater for all or near all of your requests.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Passport02004533918, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding the princess suite. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"Top marks from perfect place we loved it"

5
User 17/01/2022

What an exceptional place this is Firstly I couldn't rate enough the friendly staff here so helpful politely and welcoming so thank you Also the cleanliness was top marks for will definitely be visiting again we loved it well done and thank you to all the staff there ⭐️⭐️⭐️⭐️⭐️

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Filiza779, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"A Party to Remember"

5
User 08/01/2022

We held a triple celebration at the hotel just before Christmas & despite the extremely trying situation the hotel staff did a fantastic job of making it a night to remember. A huge thank you to Oana, Karin, Sophie & all the team. Many of us stayed the night in the hotel & everyone was very happy with their rooms. Breakfast on Sunday morning was good - plenty of choice & the breakfast staff are absolutely lovely! Would definitely use the hotel again for another function.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Allyw1967, Thank you for taking the time to complete your feedback on your stay and your event. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas General Manager

"New Year break"

5
User 05/01/2022

The hotel was clean nice room very nice large flatscreen TV which was a good size for the room . The check in and out was very swift and the staff were very helpfully going above and beyond to help the guests

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Angielegis, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas

"Very Enjoyable Stay"

4
User 13/12/2021

I really enjoyed our 2 night stay in this hotel. As my partner and I were celebrating, I had made a special request for a bottle of bubbly in our suite, which was provided. The room was spacious and clean and the freestanding bath was a nice feature, as well as a modern shower. There was a fridge in the room and plenty of sockets etc to make it practical. The friendly, professional receptionist checked us in early and was very helpful and informative. We had drinks in the bar both evenings, served by efficient staff and breakfast was enjoyable too. Free on site parking was a massive bonus and, staying in hotels around the country several times a year, I am always very grateful of this rarity nowadays. The location of the hotel is handy for getting into central London, as well as right next to the M11 so easy to access. If I had to be nitpicky, I would say the overall decor of the hotel would benefit from a freshen up and some modernisation but, for the price we paid, I was happy. Dressing gowns and slippers in the suite would have been a nice touch but, again, it wouldn't stop me from staying here again. Thanks to all the hardworking staff at this hotel.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Happiness0549558057, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas

"Not sure I would be back"

2
janess, London, United Kingdom 13/11/2021

Check in was hectic. We were there for a wedding so there were a few people checking in with the same surnames with different rooms and mistakes were made. I upgraded my room and I didn't have a safe yet my daughter who didn't upgrade had one. I couldn't see the difference between our rooms except we had a shower instead of a bath. A waste of £50 for the upgrade.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Janess, Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Avik Biswas

"1 night stay"

5
User 08/11/2021

Fabulous hotel. Stayed in the single room which was still very large, clean, mod cons and very comfortable. Great staff all-round, including Reece and Harvey in the bar. Excellent value for money. Highly recommended.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Sawf_P, Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks. Avik Biswas

"Disappointing"

1
Jaminnie, Abridge, United Kingdom 03/11/2021

Looked good as I first opened the door, but when I actually walked in and looked around it was shocking. I'm really not a fussy person by any means and I never complain, and I know you can't help Mother Nature, however I counted at least 6 spiders in the bathroom and flies just out in plain sight. Being terribly scared of spiders I felt uncomfortable the entire night and couldn't even use the shower. Hardly slept as there was a constant screeching noise that didn't stop, the room was absolutely freezing with no working radiator, cobwebs in the lightshade (which is right above the bed) and was just generally dirty - bed was the only clean thing. The pillows were just ridiculously uncomfortable, just to add salt to the wound. The state of the tv remote was shocking! Brown gunge and hair, I dread to think what it actually was. Safe to say the tv had to stay off as I didn't dare touch the controller. I really don't mean to be a moan, but it really was not worth the money at all, I'm furious that I paid. I stayed for business and it was really important I had a good rest, however I honestly had the worst night ever with no sleep, it was too late to book another hotel, was so close to sleeping in my car if I'm honest. Without sounding dramatic it was probably one of the worst hotel rooms I've stayed in, and it cost me £95?

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Jaminnie, Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Avik Biswas General Manager

"Doreen the breakfast lady saved the stay!"

3
steddyeddyuk ., Greater Manchester, United Kingdom 01/11/2021

There was no denying the Prince Regent was suffering the equivalent of a bad hair weekend. The hotel was busy, reception staff were being driven to distraction, and try as we might to avoid it being so, we found it all a bit fraught! Now I appreciate the ramifications from both Brexit and Covid are causing problems in the hospitality industry, but it is up to hotels such as Best Western Chigwell to be masters of their own comeback, their destiny and ultimately their survival. Not only are they well known as a hotel group, but they are part of the American Best Western Hotels and Resorts brand, which is licensed to over 4,700 hotels worldwide and should know what it is doing, especially as it purports to be one of the Signature Brand hotels! Put it this way, it didn't stand up to the Riu Gresham Hotel in the centre of Dublin which we stayed in 5 weeks prior which has one more star (4) and cost us £10 less! The hotel room demand is back in the UK, and yes, the industry has been very hard-hit, but the here and now has to be looked after and brought into firm check. We were there for a 2-night stay, and what made life difficult for us from the start was that the room credit-card style door-key system wasn't working (not just for us, but across the hotel). Because we were staying for a family celebration locally, going from and to our room, to our event destination, as well as to our 'in-laws' to be house in preparation for the evening, it meant we had to get someone from reception to let us into our room each and every time, which I have to say, was a bit of a chore for both sides and rather waring to say the least. However, the staff were very accommodating for what must have been a very irritating thing for them to have to do all the time with all the rooms. Unfortunately, however, the lack of room key was compounded by other aspects which seemed to be amiss somewhat during the weekend. While I appreciate, yes, it wasn't the Dorchester at £1990 for two nights, these hiccoughs at the Prince Regent were nevertheless unexpected for what was a £100+ per night 'Signature' stay! We were informed that we were on a bed-only basis, despite having booked bed and breakfast (we had booked quite a while back and I had forgotten for the package I had chosen that breakfast was included!). There were no tissues in the room. There were no individual toiletries (there were, however, two press-top soap dispensers, one in the shower and one above the sink, the sink which we had to clean before use). We also had a wasps' next in very near proximity to our window which meant we couldn't open it as they (the wasps!) kept ‘visiting' us, something I would have thought previous occupants would have picked up on during past months and reported. We also had two very thoughtless (ignorant actually) neighbouring rooms who interacted with late night staff rather noisily to explain their problems (similar to ours), but you don't do this at 1.45am when others (us and my daughter in a room nearby included!) were trying to sleep. In fairness, the thoughtlessness of these guests was not the fault of the hotel, but then I think it would have been quite in order for the staff to point out to them (i.e. telling them to shut it) their ignorant loudness at that time of the morning might have woken (as it did us) other nearby guests. We got back to our room (as mentioned, we needed a staff member to accompany and let us in) on the Saturday to freshen up and get changed for our own event to find it hadn't been cleaned, the bed hadn't been made nor had the coffee/tea making products been replaced. We were informed when inquiring about this at reception that because of Covid they were operating a “room-valet by request only” service for guests staying longer than a day (we had not been told this during check-in and Covid certainly didn't appear to be having an adverse effect on the hotel guests and other activities at large – an evening event was being held on both Friday and Saturday nights!). The hotel also wanted an overnight car parking fee (admittedly via our booking.com arrangement, which they very kindly waived when I pointed out quite strongly we were room-paying guests and that I was somewhat annoyed at not being told that implicitly by booking.com!). In fairness to the hotel reception folk, they did do their best. However, there were all the other guests (many from our own party – we had taken around 12 rooms between us) having problems of their own, which should not have been the case. It was somewhat ironic that were were offered complimentary breakfast on the Sunday, which, seeing we were on a B&B basis anyway, the hotel should have known it had been paid for in advance! That having been said, I was on an early start and had partaken of breakfast on the Sunday with my relative who needed to be back at the thoroughly appalling Cash Cow, er, I mean Stansted Airport at too-early o'clock. I do have to give 11 out of 10 to the lovely Doreen and her colleague who were on breakfast duty. It was the high point of our hotel stay, especially as the staff took the increase in breakfasts required (from 55 ordered to 85 needing to be provided as a result of high occupancy) in their stride. How they could be so cheerful and happy when some of the other guests (not in our party I might add!) had been positively rude to them was a testament to their professionalism at being on service from 6.30 to whenever breakfast finished. As we departed, we were honourably asked by the reception manageress if we wanted to raise a formal complaint, and despite our annoyance and the fact our stay had indeed been well and truly marred, we felt that because the staff were trying so hard, we declined to do so. We took the attitude that it was better to inform them so that they knew of the problems we encountered so they could fix them, rather than us just simply complain. As the "icing" on the cake, I arrived back home to find I had been charged twice for our stay, but in fairness, as I post this, the duty manageress is in the process of sorting it out. We will be visiting Chigwell again (our new in-laws to be live just outside the town centre), and I would like to think we might give the hotel a second chance.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Steddyeddyuk, Thank you for your detailed feedback regarding your stay at the hotel. I am sorry to read your comments regarding the hotel and service you received during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Avik Biswas General Manager

"A Tale of Two Rooms"

1
User 27/10/2021

I booked a Superior Family room for me and my sisters/briesmaids the night before my wedding. I had the room booked for 2 nights (staying with my husband on the second night). I chose the option to pay at the venue. As it was my wedding (at nearby Chigwell Hall), obviously lots of family members were in the same hotel. Simple. Well not at this hotel. They do not seem to grasp how to check first and last names, or even a booking reference. My sister-in-law booked a slightly smaller room for her and her two children for one night- that was paid upfront online. She called a week before to extend her stay by one night and was told that extra night would be added to her booking and she could pay upon check in. However, upon check in, the person working gave my sister-in-law MY hotel room (a slightly bigger type of room) and made her pay for my room (i.e. paying for 2 nights rather than just the one addtional). A few hours later (at 8.40pm) I arrived with all my luggage in tow to be told I had already checked in and been given a key. A different worker called my sister-in-law down from her room at 9pm to stand there while he tried to figure out a solution to his colleagues mistake. We asked to simply switch rooms as I needed the larger room for my wedding dress and getting ready in the morning. We were told the room my sister-in-law had booked was not big enough for 3 people even though her booking clearly stated how many people were staying. We were also told the hotel was fully booked so she could not move to a bigger room or rent an additional room. We decided to ask one of my sisters to share a bed with one of my best friends so no one got sent home in the middle of the night. After AN HOUR of waiting for the worker to figure this all out, we finally swapped rooms only to realise the room my sister-in-law had booked was in fact large enough for 3 people!!!! The occurrence of people being given the wrong rooms is not a one off. While I was enduring my one hour check in experience, my parents attempted to check in only to have my siblings room card thrust in their face. My parents had paid extra for a specific room. They had to repeatedly explain that although they share the same surname as their child (who is a grown adult by the way), they do have two separate bookings and also booked two different types of room. The room was spacious enough but was not cleaned after my sister-in-law and the children moved to a different room. Additionally there was no record of the extra night my sister-in-law had requested and no further availability for booking at the last minute, so she had to leave my wedding reception early to drive home. One of my bridesmaids insisted on some type of compensation and we were given a complimentary breakfast for the duration of our stay, although there was no note of this on my second night so I had to ask again. Conclusion: staff incompetence is high, you might want to consider educating your staff on how to check a booking or people's ID before checking them in. It would also be great if staff understood the types of room you provide. Good luck if you stay here and have a common surname.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear itsvovi, Thank you for your detailed feedback regarding your stay at the hotel. I am sorry to read your comments regarding the hotel and service you received during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Avik Biswas General Manager

"Heating and plumbing"

1
User 26/10/2021

It was my first night after the long day of wedding and when we arrived in the hotel we both were very tired and want some rest but their was no heating in the room, no hot water in the room, all the plumbing was broken and no water

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Arashmatharu, Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks Avik Biswas General Manager

"Room 209"

3
User 17/10/2021

We were given room 209 I think this correct- if you are given this room ask for another 1 as it an awful room and the other rooms are better. We booked 2 rooms as we went with friends they were given a decent room and we were given the end room in theconverted church! There is a broken stainglass window held together with duck tape, stains on the carpet, terrible lighting, no mirror, it was nothing like our friends room!! As soon as we went to the reception to complain, we didn't need to even say anything so we think they know the room is awful but still put people in it.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear MariaKR28, Thank you for taking the time to share your feedback on Tripadvisor. I'm sorry to hear that the hotel did not met your expectations on this occasion. Your feedback on the room is concerning and something that I will be picking up with the maintenance team. In regards to the broken glass, I can confirm that we are still waiting for the glass to be delivered as its a listed building. Nevertheless I thank you for your feedback and am sorry for any disappointment caused. Kind regards Avik Biswas General Manager

"Small things make a difference!"

2
Q3111NMchrish, Camborne, United Kingdom 27/09/2021

Lovely looking hotel but let down by a few small things: 1 Room carpet in need of a deep clean (very dirty!) 2 Toilet smelt of stale urine 3 Grout around shower tiles black with mould 4 Wardrobe shelves thick with dust However, all of the staff we met very very friendly. Just put the few small things right & it will make a great difference & I would gladly stay again.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Thank you for taking the time to share your feedback on Tripadvisor. I'm sorry to hear that the hotel did not met your expectations on this occasion. Your feedback on the room is concerning and something that I will be picking up with the maintenance team and the house keeping team. I am also in process of changing the carpet in bedrooms. Nevertheless I thank you for your feedback and am sorry for any disappointment caused. Please let me know when you are planning to stay in the hotel again and I will make sure that you have a pleasant stay with us. you can contact me on 02085059966. Kind regards Avik Biswas General Manager

"Ruined our day"

1
User 24/09/2021

We called weeks in advance to ensure we had early check in but when we arrived at the hotel we were made to wait in reception for an hour despite them saying our room would be ready in 15 minutes. We were made to get ready in reception and as a result we missed the wedding ceremony we were meant to attend. Absolutely disgraceful, would not recommend this hotel to anyone. If you're thinking of booking, don't bother :)

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Thank you for taking the time to share your feedback on Tripadvisor. I'm sorry to hear that the hotel did not met your expectations on this occasion. I will be picking up with the reception team and the house keeping team in regards to your feedback. Nevertheless I thank you for your feedback and am sorry for any disappointment caused. Kind regards Avik Biswas General Manager

"By necessity but wonderful staff!"

5
ruthie_toothy, Ilford, United Kingdom 08/09/2021

We found ourselves staying at this local hotel by necessity after our home flooded. We booked an Executive room and were pleasantly surprised by the large well appointed space and modern bathroom. The room was located in the converted Chapel and had interesting features of original windows and pillar within. A large superking size comfortable bed, two armchairs and side table, desk/dressing table, large mirror with ironing board and iron, double wardrobe with shelves and tea and coffee making facilities. Room has a fan and hairdryer provided. They are still using paper cups and plastic single use wrapped drinking glasses. Not entirely sure this is still necessary. The bathroom contains a really powerful large rainfall walk in shower with nice quality toiletries. Better to book direct with Best Western as then car parking is free. If you book elsewhere you need to pay £5 per 24 hours to park. The staff have been without fail outstanding. Both friendly, efficient and knowledgable. Only a couple of areas where I feel improvements could be made. The breakfast provided wasn't great. Over 6 days stay fried eggs were oily, hard and looked like they had been sitting a long time. Beans were congealed. Sausages were bland. Would have liked to have been able to have boiled eggs. Other provisions were cereal, juice, yogurt, croissants and compote. Quite basic but staff at breakfast were just lovely! Pleasure to see them each morning. To be honest you're better off to walk the 5 mins to the local Costa coffee instead. Secondly there are some areas of maintenance I would have expected to be better looked after. The toilet roll holder was broken. This should have been noticed and fixed when staff cleaned the room. The toilet seat was very loose and should have been noticed whilst being cleaned. The desk chair was broken but this was immediately replaced on mentioning to reception. Excellent communication and provided within 5 minutes of asking. All together this was a very good experience and I would return here or recommend to friends and family

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Thank you for your feedback from your recent stay. I am so pleased to read your comments about the staff, it is lovely when members of staff get a special mention for going above and beyond. Your comments will certainly be passed on to the team and departmental managers. We look forward to welcoming you back again in the future. Kind Regards Avik Biswas General Manager

"Awful value for money"

1
tiannetaneka, London, United Kingdom 27/08/2021

I stayed in the family room, rate £149 per night as my family member got married there. For that money, I expected a decent weekends stay. Firstly there are 2 windows, one which you slide open for air and then another on the outer part of the building - absolutely horrid. They look like they haven't been cleaned in years. There are spiders living in the gap. Secondly, my remote for my tv didn't work & thirdly, they have bolted the water temperature that you are not able to make it warmer or cooler. During the shower, your water temperature fluctuates from really hot to a decent temperature which is not ideal for children as when it gets hot it's not suitable for children. Considering it's a family room - you would have thought they would have thought about that. Lastly I was given linen for my sons travel cot which had an orange stain on which shouldn't be handed over to guests. Breakfast was edible, although range was fairly limited. The lady at checkout was extremely helpful once I voiced my concerns of my stay, although she was unaware of the water temperature being bolted down which was odd to me. However, she was great at coming to a reasonable resolution and I went on my way. Would not recommend, unless you're really desperate and need to crash out for the night.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Sincere apologies for the issues that you have faced while staying with us. All your feedback is noted and I will be picking up with the team here at the hotel and will be using your feedback to ensure that it doesn't happen again. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Thanks you for your valuable feedback. Kind Regards Avik Biswas General Manager

"Recent stay at the London Chigwell Prince Regent Hotel"

1
User 16/08/2021

We visited the London Prince Regent Hotel in Chigwell as part of my birthday gift as we were visiting the local restaurant Sheesh. I was very disappointed with the hotel room, it smelt damp as we walked in and were unable to open any windows to allow fresh air in. There was also a huge stain on the floor which you will see in the photo attached and it had splashed up the skirting boards and was left there, not cleaned, which was extremely unpleasant. The floor was very sticky when walking around bare footed. The walls had grey cracked paint exposing the white undercoat, there was also a green stain on the white bedding which I will also show a picture of which was off-putting. The room was extremely dark and difficult to get ready in. The overall stay was disappointing. I hope this will be improved for future guests visiting. Louise

"Shak"

5
User 12/08/2021

The hotel is very good at what location it is and the staff are great very helpful the cleanness of the room was excellent and what ever you required the staff was there to help I would highly recommend

"Generally unhappy customer - will book elsewhere in future"

2
User 27/07/2021

At 00:50 hotel staff decided to knock on a door and following no answer decided to enter the room only to ask if I ha e signed a piece of paper at check in earlier- I checked in 8pm and your staff decided to wake me up 1am - where do you find these people?. On top of that a general moan - some dirty curtains- looked a bit like a blood stain to be honest, spiders everywhere and cutlery packed inside a plastic bag - how crazy is that. Have choice- stay elsewhere.

"Above and beyond 5 * Customer Service - Amazing Potential"

5
User 13/07/2021

This hotel while not perfect has an incredible amount of potential particularly with staff like Veronika at the helm. The rooms we had was brand new and very clean. And whle reception is a bit tired and the halls a bit older the comfort oof the room makes up for it. But thats not what makes this hotel. We had an issue with parking at the hotel (a genuine mistake) and the car rental company jumped on it (as they do) but Veronika went above and beyond to liaise with me, the car rental company and HQ to resolve it. The lengths she went to brought a whole concierge , white glove treatment to the experience. The hotel is not perfect , but I would bet that Veronika can turn it 5 Star with the proper resources. Would I stay again? I sure would (BestWestern take note you have a superstar right there)

Cheryl Lucas, Other at London Chigwell, BW Signature Collection by Best Western, responded to this review
Thank you for your feedback from your recent stay. I am so pleased to read your comments about Veronika, it is lovely when members of staff get a special mention for going above and beyond. Your comments will certainly be passed to the General Manager. We look forward to welcoming you back again in the future. Kind regards. Cheryl Lucas, Guest Relations.

"Chelle is amazing"

5
Junior A, Wolverhampton, United Kingdom 07/07/2021

My partner and I had the pleasure of staying at this hotel on Friday 18th June for the evening Upto arrival we were greeting by a lady - immaculately dressed with impeccable manners ,her name given was Chelle.​ This lady made us feel so welcome, she really went above and beyond the call of duty to make sure we had a fantastic stay, offering her help and advice of all the nice places to visit in Chilwell and surrounding area's.​ As well as making sure everything was ok in room, bringing us stuff we needed extra to the room etc Chelle is an asset to this hotel, such a warm welcoming lovely lady with fantastic customer service skills. If you visit this hotel, I'm sure she will be as helpful with you also

"Poor for a BW Hotel"

2
TomandLesley, Blackburn, United Kingdom 05/07/2021

Worst check in ever, very poor attitude, not interested and unhelpfull. Several staff were not wearing masks. Room was just OK, shower was dreadfull it sprayed water all over the room, food scraps in the lift and along the corridors, very hard bed. Paper cups!!

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear TamandLesley, Sincere apologies for the issues that you have faced while staying with us. All your feedback is noted and I will be picking up with the team here at the hotel and will be using your feedback to ensure that it doesn't happen again. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Thanks you for your valuable feedback. Kind Regards Avik Biswas General Manager

"A pleasant stay and a good value for money"

4
User 04/07/2021

I would say in today's times when hotels are trying to cut costs, this hotel has been a pleasant surprise. The food is decent and the stay was quite comfortable. It was clean and the staff was very welcoming and warm. Overall, a good experience.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Adibhattacharya, Thank you so much for taking the time to provide such positive feedback on your stay with us. I am happy to see that you have found our rooms clean, good food and staffs professional. I do hope we can welcome you back on your next visit to us in the near future. Warm Regards Avik Biswas

"A nice stay and great value"

4
pelfitz, Bexley, United Kingdom 25/06/2021

I would say this hotel is great value for money. Room was modern and slept like a baby. Hotel was very quiet but it was midweek. There was covid restrictions in place to keep people safe. Breakfast was included which was above average but probably be better if restrictions weren't in place but this understanable. Defiantly recommend as our stay was stress free and exactly what we wanted from our stay

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Pelfitz, Thank you so much for taking the time to provide such positive feedback on your stay with us. I am happy to see that you have had a good nights sleep and had a stress free stay with us. I do hope we can welcome you back on your next visit to us in the near future. Warm Regards Avik Biswas

"Business visit"

5
dp2012015, London, United Kingdom 18/05/2021

Stayed here on work. Great service. Highly recommend. Rooms were clean and reception service was prompt. I also felt they have done a great job with COVID proofing the hotel. It felt safe and clean. Thank you.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear dp2012015, Thank you so much for taking the time to provide such positive feedback on your stay with us. I am happy to see that you have found our rooms clean and reception staff professional. I do hope we can welcome you back on your next visit to us in the near future. Warm Regards Avik Biswas

"DO NOT STAY HERE"

1
zw715, Honley, United Kingdom 09/05/2021

If you are a single lady tracking alone on business I do not recommend this hotel at all. I had a guy constantly knocking on my door in the middle of the night asking me to help him find his room! Anyone can walk into the hotel as they did and the night Porter clearly didn't check the hotel for intruders. I called the night Porter but he did nothing as at 3am I could still here the guy outside my room. Nearly called the police! Rooms had not been disinfected and made Covid safe as the worktops where filthy and the bedding smelled of mould.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear zw715, Thank you for taking the time to provide your feedback on Trip advisor. I have shared your feedback with the nights team and have updated our night walk around the building to that effect. I have re trained my House Keeping staffs in regards to bedroom cleaning to make sure that we follow the Covid 19 policies effectively. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Warm Regards Avik Biswas

"Rude"

1
User 17/04/2021

Check in staff were rude Room smelt damp Outrageous charges for microwave food ! Staff never available to answer phone for room Service which is there covid rules !!! Complete utter rubbish experience after travelling 5 hours to get there , was much better before

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Domfurlong, Sincere apologies for the issues that you have faced while staying with us. All your feedback is noted and I will be picking up with the team here at the hotel and will be using your feedback to ensure that it doesn't happen again. Your feedback on the room is something that I will be picking up with the maintenance team as damp is not something that we experience at the hotel. I would hope this isolated experience would not prevent you from returning to the hotel and allowing us the opportunity to restore your faith in us. Thanks you for your valuable feedback. Kind Regards Avik Biswas General Manager

"Strange things under the bed.."

3
User 29/03/2021

Room was clean enough until I looked under the bed, don't think it's been ever been vacuumed, found a dentures case and a lipstick vibrator.. Also strange layout for the COVID one way system, especially as you exit next to a COVID-19 testing centre.

Avik Biswas, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Robtaylor70, Thank you for taking the time to share your feedback on Trip Advisor. Your feedback in regards to the bed is concerning and I will be picking it up with the team and will be going through the cleaning procedures. I will also consider your feedback in regards to the one way system at the hotel. I thanks you for your feedback and sorry for any disappointment caused. Kind Regards Avik Biswas General Manager

"Helpful Event Staff"

4
User 29/11/2020

I stayed here with my family in October for my wedding. The event staff, Oana and Emma were extremely helpful and accommodating especially given the last minute changes. The general manager, Shane Townsend was very responsive and professional. My room was spacious and clean. I would recommend to anyone wanting to stay or book an event here.

"Mini break"

3
roisins870, Loughton, United Kingdom 04/11/2020

Me and my partner had a 2 night stay here and found the staff to be very polite, but the food was very over priced so we ended up eating elsewhere. Also during our first evening there were at least 5 mosquitos in our room and we felt the room hadn't been cleaned to a hgh enough standard. E.g. dead fly in the bathroom, some form of liquid splatter on our hotel room door. It is a good location as you are near London but a little over priced for an average experience.

"Wedding Eve"

4
janess, London, United Kingdom 26/10/2020

Hotel has changed hands but made no difference Shane was extremely helpful before I arrived in making sure by the bride to be had a nicely decorated room & we were next door Reception staff were great

"Awful from start to finish."

1
User 11/09/2020

Stayed here as we were travelling home from central London to stop off at Sheesh. First of all when we arrived we were checked into a room that had a horrific smell coming from the bathroom - it actually smelled like something had died in there. There was also no toilet roll in the room and the bathroom was dirty. When we complained at reception the lady was very polite and moved us immediately and upgraded us for the inconvenience. This room was better however it smelled very strongly of paint fumes. There was only one bath towel and one hand towel provided. To make things even worse when I was getting ready to go out that evening I hung my dress on the hook on the back of the bathroom door only to discover it was covered in paint! My dress was completely ruined. I told reception the next day but they said there was no manager available to speak to me about it and they said they would call me. I'm still waiting. Awful experience. I definitely won't be returning and I have no idea how this place is supposed to be 4 stars. It's more along the lines of a 2 star.

"Worth the money. Event staff amazing."

5
wtfwhy123, Essex, United Kingdom 21/03/2020

The event staff were AMAZING. Went above and beyond before, during and after the event. Great customer service, attention to detail and responsiveness. The reception staff seemed disinterested and to not like each other, sniping at each other visibly. The rooms were great, spacious, well kept, good bathroom. For a huge hotel that seemed relatively quiet we were placed SUPER far away. 2 separate lifts and about 500 metres walk at least to our rooms, doesn't seem far but trust me it is. Breakfast was fantastic. Worth paying for in your room rate and not on the day however. Really good quality, and variety. Would recommend this place and was happy with our stay and the value for money.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear wtfwhy123 Thank you so much for your feedback following an event at the hotel. It's great to hear the events team looked after you so well. Your breakfast feedback is also very much appreciated, as the most important meal of the day, it's a key service that we offer at the hotel so delighted you enjoyed. With regards to your bedroom allocation regrettably all but 11 of our rooms are located in the chapel building which as you experienced is a bit of a walk from reception, however hopefully you was able to enjoy the view of our stunning garden along the corridor when travelling to and from the room. We look forward to welcoming you back in future. Kind regards Shane Townsend General Manager

"Fairly good."

4
Hilary B, Cambridge, United Kingdom 20/03/2020

A popular Hotel. I was impressed by the e mail to welcome me and the follow up e mails. My room was spacious and comfortable. Most importantly it was warm and obvious how to control the heat which responded. What wasn't obvious was how to work the shower and I struggled with understanding the controls. I went for room service for dinner which was a little pricey but came promptly. I was not very impressed with the food and thought the portions small. So, a fairly good Hotel with fairly average food is how I would sum up my experience.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear Hilary B Many thanks for taking the time to share your experience at the hotel. Although great to hear you enjoyed your stay and the hotel overall it is disappointing to hear you did not feel the meal represented good value for money. With a menu change coming soon feedback such as yours is much appreciated and will enable us to make the relevant tweaks to ensure next time we wow you with the food. Thanks again for the valuable feedback. Kind regards Shane Townsend General Manager

"Afternoon tea - half a tea for birthday person!"

3
travellover2013, London, United Kingdom 13/03/2020

Overall was an ok experience, I wouldn't rush back many better places. They were very accommodating of dietary requirements of 7 vegetarians, 1 egg free and 1 gluten free afternoon teas, however the eggless one had no cakes, scones etc only a few sandwiches nothing else. I had explained beforehand that the eggless tea was for the birthday person so was very very very disappointing. The afternoon tea is the same price as one in central London, not too pricy but not of the same quality for example some pieces of bread were broken and stuck onto a sandwich to be used up. I'm not sure if the cakes are made in house. The scones and cucumber sandwiches were lovely. The staff were very attentive to start with when they brought out the food and tea but we never saw them again after that. We had to keep walking to the bar eg when we wanted water or the bill or to pay which is pretty poor service. We're also not sure if the staff understood very well, when we asked which food was eggless they weren't sure and told us everything was after so I wouldn't trust them if you have severe allergies. The biggest let down was half a tea for the birthday person, especially with full charge.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear travellover2013 Thank you for your afternoon tea feedback, please accept my apologies for any disappointment caused to you and your friend celebrating their birthday. Please rest assured we take all dietary requests, particularly those relating to allergies most seriously. Providing we have adequate prior warning we can usually accommodate most requests however that does normally mean ordering products in hence why we do need the prior notice. I will be personally investigating into why the team had not taken the measures to ensure that your friend was well catered for. I have also noted your feedback on the service you received which will be used to improve the service the team provide as part of their ongoing training. I thank you for bringing this to my attention and do hope you will allow us to restore your faith in the near future. Kind regards Shane Townsend General Manager

"no improvement"

3
H1314DCtimb, Burnley, Lancashire 06/03/2020

I thought I would try your hotel again (in the hotel currently) to see how true your email from previous discussions was. Lets just say it is worse than last time with the following being the low-lights – Service in the bar – attitude of the 2 children behind the bar was poor, jovial but swearing under breath. Exceptionally slow service, 20 minutes to get a drink. Group of 3 stood at the bar waiting to order food for 30 mins (not exaggerated) Yes your computer system was down but this is no excuse for the above Room service – I ordered a breakfast in my room, rung reception where the phone was picked up then put down disconnecting the call, tried again where it wasn't answered at all. 3rd time finally answered, put through to the restaurant where someone answered with a mumbled ‘brasserie' (sounds like no interest at all), I explained and she said ‘doing it now' and hung up……. Lets just say I'm not impressed On a plus note Check in was polite and quick I look forward to your further reply on this.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear H1314DCtimb Thank you for again providing feedback during your stay. Naturally it is most embarrassing to hear that once again the service you have received has fallen below expectation. Given that I was away from the hotel when you stayed I do hope you was able to highlight your concerns to the Manager on duty and they were able to address some of these points for you. I will certainly be raising your feedback with my Operations Manager and address with the team members on that particular evening. I do thank you for bringing this to my attention. Kind regards Shane Townsend General Manager

"Great overnight stay and party!"

5
jrg197993, United Kingdom 03/03/2020

Stayed overnight in one of the family rooms, really nice we were all really pleased with the room/facilities, the next day had my mums 70th in the drawing room, food was great and staff were too, especially Bernadette, she was lovely! thanks for great weekend.

ShaneTownsendGM, General Manager at London Chigwell, BW Signature Collection by Best Western, responded to this review
Dear jrg197993 Thank you so much for your very kind words regarding your mums 70th birthday and stay at the hotel, particularly your feedback on Bernadette, who I know will be thrilled to receive this. Hosting the event and looking after you all was an absolute pleasure. I do hope we can welcome you back soon. Kind regards Shane Townsend General Manager

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