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Great place to stay - right next to Northfields station, so very handy for trains and buses. Noise from trains didn't bother me on the first floor. Staff are very pleasant and helpful. Other guests were quiet and considerate. The room was large, clean and comfortable and it's great to have a fridge in the room for fresh milk etc. Nice hand soap provided so you don't need to take your own - nothing like the stinky stuff in a Travelodge. The air con was really good too although I'd just missed the heatwave. There's a restaurant and breakfast available which other guests said was nice but I was meeting friends. I've stayed there before, and look forward to returning.
Dear Guest, Thank you for taking the time to leave us a review and feedback about your recent stay. We're so pleased you found your stay to be comfortable. We hope we will have the pleasure of welcoming you back again in the near future. Kind Regards, Best Western Northfields Ealing Hotel Team
The location is directly across from the PIccadilly line which is handy. The hotel itself needs a serious overhaul or deep cleaning. The carpets are stained in the hallways and the rooms. The cobwebs were huge. The showers were moldy. The trains run into the wee hours of the night and its super loud. It was a long night. There are no vending machines on site and no way to even buy a bottle of water.
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We sincerely apologise for the concerns you raised regarding cleanliness, room condition, noise, and the lack of on-site amenities. Your comments have been shared with our management, housekeeping, and maintenance teams for review and improvement. We do appreciate your positive comment about our convenient location and thank you for bringing these matters to our attention. Kind regards, Best Western Northfields Ealing Hotel Team
Excellent venue for accessing City and Heathrow Friendly staff happy to help Clean and tidy Good value for a London hotel On busy road and beside the busy underground that starts early in the morning
Dear Guest, Thank you for your review. We're delighted to hear you enjoyed our convenient location, found our team friendly and helpful, and felt the hotel offered good value for your stay in London. We also appreciate your feedback regarding the noise from the nearby road and Underground. Thank you for sharing your experience, and we hope to welcome you back to Best Western Northfields Ealing Hotel again soon. Kind regards, Best Western Northfields Ealing Hotel Team
We just returned from our stay at this property. This hotel is in a great location for access to the Piccadilly line, buses and cute little neighborhood restaurants. We were looking for a hotel that was functional and budget friendly as we had been to London many times. The hotel itself needs some help - it is worn and weathered but the people are really nice. We had reserved 3 rooms - 2 (Twins with Kitchenette) and one King. They do not allow early checkin but held our bags while we went to get lunch. Below is how it went: 1. First room - King Room - no issues other than the bed was a queen - considering the gentleman at the front went out of his way to get us in a room at 2 instead of 3 - i let this slide. 2. Second Room - 2 Twin/Kitchenette - Room was huge and had a third bed made up in case it was needed. Issue: The shower floor had a hole that had been sealed with silicone - the silicone started coming up and my daughter swore her toe got stuck in it. The front desk asked to see but did nothing to change the room. Faced the rail tracks so was a little noisier than the other two rooms. 3. Third Room - 2 Twin Kitchenette - Room was huge and had an extra bed as well. Issue: No Microwave. Consistently across all room types - carpets were dirty and dusty. There were no toiletries already in the room (could be because we were assigned the rooms early) and we had to ask. Beds are hard and pillows were soft. Good - Water pressure and temperature were good. AC was a positive given the heatwave.
Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed our convenient location, found our team helpful, and appreciated the air conditioning during the heatwave. We sincerely apologise for the issues you experienced with the room condition, maintenance, housekeeping, and amenities. Your comments have been shared with our management and maintenance teams as we continue to improve our facilities and guest experience. We appreciate your balanced feedback and thank you for choosing to stay with us. Kind regards, Best Western Northfields Ealing Hotel TeamDear KeroppiNyc, Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed our convenient location, found our team helpful, and appreciated the air conditioning during the heatwave. We sincerely apologise for the issues you experienced with the room condition, maintenance, housekeeping, and amenities. Your comments have been shared with our management and maintenance teams as we continue to improve our facilities and guest experience. We appreciate your balanced feedback and thank you for choosing to stay with us. Kind regards, Best Western Northfields Ealing Hotel Team
The hotel night porter was rude and dismissive, the smell mould was overwhelming, was due to stay 2 nights checked out after 5 hours. DO NOT stay here.
Dear Guest, We are very sorry to hear about your experience and sincerely apologise for the issues you encountered during your stay. We take your comments regarding the condition of the room, the smell, and your interaction with our night porter very seriously. This is certainly not the standard of service or comfort we aim to provide. We have shared your feedback with the relevant team and will be reviewing these matters urgently. We regret that your stay was cut short and that we did not meet your expectations. Thank you for bringing this to our attention, as your feedback helps us identify areas where immediate improvement is needed. Kind regards, Best Western Northfields Ealing Hotel Team
With a number of Issues after long flying time I just wanted to check in - but they were charging £10 per hour I was 2 hours early,(which I declined, return nearer the check in time, once in the room the bed didn't fit to the wall the pillows would drop down behind the bed, The bed was once a double, it had connecting door, The shower's cold water didn't work, WiFi's motor was outside the window which a humming noise coming from It, also the rain came in if you left it open,also you could hear the guest nextdoor talking late in the night sound proofing was very poor banging doors.communal area by lift was not very clean. The Freeview channels on the TV didn't all work. Hotel was fully booked.
The hotel is great. Atmosphere is exellent. The staff is helpfull. Rooms are cosy and well equipped. I recommend this hotel
Dear Guest, Thank you so much for your wonderful review and recommendation. We're thrilled to hear that you had a perfect stay and enjoyed the atmosphere, cosy and well-equipped rooms, and the helpfulness of our staff. Your perfect ratings across all categories truly mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. 🥰 Kind Regards, Agija, FRont Desk.
6 April 2026 The Best Western Hotel Northfields Ealing Hotel. To the Management, Dear Sir I am obligated to specially highlight one outstanding front office staff by the name of Patrick who deserved special compliments - always warm, attentive, friendly, professional, knowledgeable and always walking the extra mile to ensure that every guest's needs are met. He is capable of making every request seem so effortless and throughout my stay, I felt valued, appreciated and “ A Home Away From Home “. Overall The Best Western Northfields Ealing is a comfortable venue, reasonably priced and is located right across the Northfields Underground Station. Looking forward to my next visit to Best Western Northfields, Ealing. Yours sincerely David Gooi
We booked a few rooms at the Best Western Northfields Ealing when some family friends came over from Canada, and honestly, it worked out really well for us. Coordinating a group stay can be a bit of a headache, but Sandeep and the staff made it pretty straightforward. No drama, no back-and-forth, it was all just sorted. What stood out to me was how easygoing the whole place felt. Not flashy, but clean, organised, and the kind of spot where you can just settle in without thinking too much about it. The rooms were comfortable enough, and it was quiet at night, which our guests really appreciated after long days out. The area is also quite convenient. You're not stuck in the middle of central London chaos, but you're still well connected. The Tube is close, and there are loads of casual food options nearby—nothing fancy, but good, reliable places to eat. There's also a nice neighbourhood feel, which visitors tend to enjoy. All in all, it did exactly what we needed it to do. Fair price, decent stay, and staff who actually help when you need it. Would book again without overthinking it.
Dear Guest, Thank you very much for your kind and detailed feedback. We're really pleased to hear that your group stay went smoothly and that Sandeep and the team were able to make the process straightforward for you. Coordinating multiple rooms can sometimes be challenging, so it's great to know everything was handled with ease. It's also lovely to hear that you found the hotel comfortable, clean, and quiet, and that your guests were able to relax after their days out. We're glad you enjoyed the convenience of our location as well, with easy transport links and plenty of local dining options nearby. Your comments mean a lot to the team, and we're delighted that we could provide exactly what you needed for your stay. We look forward to welcoming you again in the future. Kind regards, Patrick, Reception Team
Great connections Direct Piccadilly lines trains To/From London Heathrow with the Northfields Underground Station literally across the road NOTE this station doesn't have any lifts only access by stairs. not easy to lug heavy suitcases up. The location is Ideal what looks like a former office block, Inside is very clean Reception staff are very helpful and friendly and very approachable There is lift in Reception, Rates are reasonable, the locality is excellent too, The Double room was very large spacious and comfortable with a fridge, Tea and coffee making facilities The bed was very comfortable too. The only negative point was being beside the tube line(under your window) can be very noisy Think they need to put triple glazing in. There's also a restaurant next reception where they serve Breakfast and evening meals very good and staff again are all very friendly and helpful. would definitely stay there again an alternative to staying by the airport also bus stop just a short walk from the hotel.
had a wonderful stay at this hotel. The room was clean and comfortable, the staff were friendly expecially Patrik from the reception always ready to help us and the location was perfect for exploring the city.underground is just 50 meters away.I would definitely stay here again!"
Good location as extremely near station, room was very quit with good shower and plenty of hot water, very clean and tidy room. Good service received from all staff and nothing was to much trouble. Very good continental breakfast selection. All in all a very good and relaxed stay. We will defiantly book with this hotel when we return to London.
I was on my official trip to London and stayed almost good 3 weeks at BW Hotel. Hotel Location, Service and other Facilities were excellent. Specially Mr. Anil, Mr. Patrick, Mr. Walter are the Rock Star of entire team. they helped a lot during my stay. Keep it up. All the best
Location perfect more or less opposite Northfields station. Room clean and comfortable. Staff friendly. Thick large towels and bath mat 😊
Dear Guest, Thank you so much for your lovely review. We're delighted to hear that you enjoyed our clean and comfortable rooms, convenient location by Northfields Station, and our friendly team. We're especially glad you appreciated the large towels and bath mat — small comforts can make a big difference 😊 We truly appreciate your kind words and hope to welcome you back again soon. Kind regards, Patrick, Front desk.
The carpets were not correctly fitted, this resulted in me tripping and hurting my neck and shoulder. The staff and management were not helpful and did not care. I would not recommend this hotel to anyone. I asked if I could speak to the general manager but they would not share her details, i then requested she contacted me however she didn't. I have now passed this onto my solicitor.
No one would call the Northfields Ealing Hotel beautiful...it looks like a repurposed office building, however it has some pros and cons... It's super clean throughout, my room was serviced everyday... Breakfast is continental style and there are loads of good choices! It's served in the attached Indian restaurant (10% discount on other meals) very exotic, morning staff were so friendly. Stayed in a standard single, good size, big shower room, easy to use, hot shower with shower gel. Literally opposite Northfields tube station, Piccadilly line, 45 mins into the heart of London. My room was on the far side away from any train noise. Kettle, and good selection of drinks, refreshed every day. NOW THE 'CONS' (not too many!) Every surface in the shower room was covered, no room for wash bag/toiletries, needs a shelf! The reading light was attached to the wall 3 feet from the bed, you had to get out to turn it off! Bed was in a bad position, a very large gap between the pillows and the wall, hard to watch TV or read comfortably. Finally, walls were thin, could hear every conversation, mobile call and cough next door and in the corridor...this needs sorting and it's the main reason I wouldn't return.
Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We're delighted to hear that you appreciated our cleanliness, friendly breakfast team, convenient location, and the comfort of your room facilities. It's great to know that our housekeeping service and breakfast variety helped make your stay enjoyable. We also sincerely appreciate your constructive feedback regarding the bathroom layout, reading light position, bed placement, and noise levels. Your comments are extremely valuable to us, as they help us identify opportunities for improvement. We'll be reviewing these points with our maintenance and management teams to see how we can enhance guest comfort moving forward. We're sorry to hear that some of these issues affected your overall experience, and we truly hope you might reconsider staying with us again in the future — we'd love the chance to provide you with an even better stay. Kind Regards Anil Front Desk
Had a good stay at the best western northfields. Came across this hotel by chance on booking.com. Friendly welcoming staff and the rooms kept spotlessly clean with fresh bedding and towels everyday. I've not stayed at a Best Western before but I had a pleasant stay. Lovely quiet area with some great restaurants nearby, with a village local community feel. Convenient for the underground into London or for Heathrow. No obvious option on booking.com for a quiet room. The Picadilly Line is right beside the hotel but no fault of the hotel. I will request a quieter room next time, not on the side of the underground. I booked with breakfast included. Nothing fancy. Cereals, juice, coffee, tea, hot chocolate, non dairy milk options available. Bread, croissants jam or marmalade and a small selection of cheeses and cold meats. A small friendly hotel in a great location -Northfields Underground (zone 3 ) is literally a minutes walk away and the bus stop for E3 and E2 buses is over the road from the hotel. Quiet hotel. Only noise is from the trains. Would definitely stay again. Loved the area with some beautiful parks nearby. Recommend a visit to Boston Manor.
Dear Sean, Thank you so much for taking the time to share such a thoughtful review of your stay with us. We're delighted to hear that you had a comfortable four-night stay and that you appreciated our friendly staff, clean rooms, and convenient location near the Underground and local attractions. It's wonderful to know that you enjoyed the peaceful neighborhood, nearby restaurants, and parks — we agree that Northfields has a lovely community feel. We also appreciate your feedback regarding room preferences and the breakfast selection. Guests are always welcome to request a quieter room, and our team will do their best to accommodate this on your next visit. We're so pleased that you'd choose to stay with us again, and we look forward to welcoming you back for another pleasant and relaxing visit. Kind regards, Anil Front Desk
It's a great hotel — we went with my family (including a baby) and we were very comfortable. The staff is very friendly, and it has excellent transportation options, which makes it very convenient. A small detail? The restaurant is excellent! We had dinner and breakfast there, and we loved it. Highly recommended!
Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family — including your little one — had such a comfortable and enjoyable stay with us. It's great to know that our friendly team, convenient location, and on-site restaurant all helped make your visit a pleasant one. We truly appreciate your kind recommendation and look forward to welcoming you and your family back again soon! Kind regards, Anil Front Desk
My company used their accomodation for a few months in 2024 while a nearby Best Western sister franchise was being refurbished at thier request. We overpaid the Northfields franchise by alot of money not knowing that we had changed back again and they will not refund our money to us despite acknowledging that they have received the money. Their sister franchise also won't help as they say all franchises are different even though we are still paying them for thier services. I have been advised that they can't pay without the owners permission but it has now been 9 months and they now ignore the emails. Very disappointing and very dishonest.
Bathroom was nice but there was no toilet brush! The twin room was fine & well appointed. However the first thing I noticed when I walked in the room was the dirty carpet which didn't smell that fresh. Fortunately my slippers travel everywhere with me. Had I stayed longer than one night I would have requested another room. The breakfast was adequate.
Dear Guest, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the bathroom and room facilities suitable for your stay. We do apologise regarding the carpet and the freshness of the room. We are currently in the process of improving and refreshing carpets across the property, and your comments are very helpful to us in prioritising this ongoing work. Regarding the toilet brush, our hotel does not provide these in guest bathrooms for hygiene reasons, however our housekeeping team is always available to assist with any cleaning requests during your stay. We are glad you enjoyed the breakfast, and we do hope to welcome you again so we may provide a more comfortable experience. Warm regards, Patrick, Front desk.
Nice hotel in the vicinity of Northfields Station. Clean, ample and well equipped room and bathroom. Very helpful and lovely staff. Good breakfast, worth the price.
This hotel was an AMAZING place to start our vacation! I can honestly say this is the friendliest and most helpful staff I have ever encountered! The "continental breakfast" offered much more than we expected. The room was spacious and tidy and the bed was quited comfortable. I'm so thankful we came!
Booking made well in advance, but despite this and having requested a quiet room (away from the railway line) it seems you cannot guarantee which room you will be allocated. Unlikely to book here again
Dear Stewart, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent stay did not meet your expectations, particularly regarding your request for a quiet room away from the railway line. While we always do our best to accommodate room preferences made in advance, unfortunately, specific room allocation is subject to availability at the time of check-in, and we regret that we were unable to fulfil your request on this occasion. We understand how important a peaceful night's rest is, and we apologise for any inconvenience caused. Your comments have been noted, and we will continue working with our front office and reservations team to improve how we handle and prioritise special requests. It's disappointing to hear that this impacted your overall impression of our hotel, as we always aim to deliver a positive and comfortable experience for every guest. We hope you might reconsider and give us another opportunity to welcome you in the future — and if so, please do contact us directly so we can do our utmost to ensure a more suitable room is arranged. Kind regards, Anil Front desk
Great location, 7 stops away from Heathrow. Hotel is across the street from Northfields Tube Station. If you arrive at night, or have a morning flight, this hotel would be a great option for you. The beautiful Lammas Park with lots of mature trees is a few minutes' walk from the hotel which also connects to the beautiful Walpole Park. A Sainsbury Local is a two minute walk and there are cafes and restaurants nearby. Patrick at the front desk was very helpful with tips for things to do and the lady working in the breakfast room was very nice. We had a great breakfast and appreciated all of the options. We will definitely return as we totally enjoyed our stay.
Dear Toronto Hiker, Thank you so much for your kind and thoughtful review! We're absolutely delighted to hear that you enjoyed your stay at Best Western Northfields Ealing Hotel and found our location so convenient — just a few stops from Heathrow and right across from Northfields Tube Station. It's great to know that you were also able to explore the nearby Lammas Park and Walpole Park, two of our favorite local green spaces! We're thrilled that Patrick at the front desk was able to assist you with helpful tips, and that our breakfast team helped start your day off right. Your compliments will be shared with the team — they'll be very happy to know they made your stay even more enjoyable . We're also glad to hear that you appreciated the nearby cafés, restaurants, and Sainsbury's, all of which help make our neighborhood a great spot for travelers. It means a lot to us that you plan to return — we look forward to welcoming you back for another wonderful stay in the near future! Kind Regards Anil Front desk
The visit was excellent because of Patrick at the front desk. He was helpful from the moment I first arrived. He anticipated my questions and provided excellent customer service and knowledge about London. He was always friendly with a greeting and I thoroughly enjoyed my stay!
Dear Ali , Thank you so much for sharing your wonderful feedback! We're absolutely delighted to hear that your family visit was excellent — and even more so that Patrick played such a key role in making your stay memorable 😊 Patrick is truly one of our shining stars, and your kind words perfectly reflect the dedication he brings to his role every day. From anticipating guest needs to offering knowledgeable guidance about London, he genuinely cares about making each guest feel welcomed, comfortable, and well-informed. We'll be sure to pass along your praise to him — it will mean a great deal! It's always a pleasure to know that our front desk team made a lasting impression. A warm greeting, helpful recommendations, and attentive service can make all the difference in a hotel experience, and we're thrilled that Patrick delivered all of that and more. We're also so happy to hear that you thoroughly enjoyed your stay with us. Creating a welcoming and supportive environment for our guests — especially families — is something we take pride in, and your feedback reassures us that we're on the right track. We hope you and your family made some lovely memories while in London, and we would be honored to welcome you back the next time you're visiting the city. Please don't hesitate to reach out to us directly when planning your next trip — we'd love to assist and ensure another fantastic experience from the moment you arrive. Kind regards Sandeep Singh Bhandari
Pictures doesn't match reality. Air conditioner doesn't work. Mould around windows. Bad water pressure in restroom. Very noisy from metro which is not underground, part of it just outside the window. Staff friendly.
Dear dovilec, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We regret that the room did not match the photos and that you encountered issues with the air conditioning, water pressure, and cleanliness around the windows. We take these concerns seriously and have already alerted our maintenance and housekeeping teams to investigate and address them immediately. We also understand how important a quiet environment is, and we apologize for the disturbance caused by the nearby metro. While the train line's proximity is something we cannot change, we are exploring ways to improve sound insulation in affected rooms. We're glad to hear that you found our staff friendly—that's something we take great pride in, and your kind words will be shared with the team. Your feedback is invaluable in helping us improve, and we hope you'll consider giving us another opportunity to provide you with a much better experience. kind regards Sandeep Singh Bhandari
Best western was in a great location ,and staff Sandeep was really friendly . Breakfast served at OOFY'S was amazing . Kudos Team Best Western I highly recommend this hotel for next travel
Dear Vikas, Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you enjoyed your stay at Best Western and that our location, service, and breakfast at OOFY'S hit the mark 🍳☕️. A special shoutout to Sandeep for making your stay even more memorable 🙌—we'll be sure to pass along your kind words to him! Your recommendation means the world to us 🌍💙. We can't wait to welcome you back on your next adventure ✈️🧳. Kind regards Sandeep Singh Bhandari
I can't thank Best Western Northfields for a great stay. They are very accommodating & looked after my family during their staycation. I have stayed in this hotel for the last year travelling back and forth to London. Patrick & Sandeep are lovey & could not do enough me. Excellent hotel. Can't wait to stay again in July!
Dear Megan, Thank you so much for your heartfelt review! 🌟 It truly means a lot to us that you've continued to choose Best Western Northfields as your home away from home 🏡. We're absolutely delighted to hear that your family felt well cared for during their staycation 👨👩👧👦❤️. Providing a warm, welcoming experience is what we strive for every day, and it's wonderful to know we hit the mark! A big shoutout to Patrick and Sandeep 🙌—they'll be over the moon to hear your kind words. They genuinely love going the extra mile for our guests, and we're so proud to have them on our team 👏😊. Thank you for your loyalty over the past year and for trusting us with your comfort during your travels to London 🚆🌆. We're already looking forward to welcoming you back in July—your room will be ready, and we'll make sure your next stay is just as excellent! 🗓️💼✨ Kind regards Sandeep Singh Bhandari
A perfect hotel to stay .Good value for money. Nearby to underground. Very convenient OOFY'S serves great food at reasonable price . The checkin process was smooth and Sandeep was polite and helpful. I would look forward to stay in this hotel in near future as well.
Dear Deepaa, Thank you so much for your glowing review and for taking the time to share your experience at B/W Northfields Ealing Hotel. We're absolutely delighted to hear that your stay with us was perfect and that you found excellent value in your visit. It's wonderful to know that our location served you well — being just steps away from the Underground truly makes it easy to explore London, whether for work or leisure. We're also pleased you enjoyed OOFY'S! It's one of our local favorites, and we're glad you appreciated the quality and pricing of the food there. Your kind words about our check-in process and the service provided by Sandeep mean a lot. We will be sure to pass along your compliments to him — he'll be thrilled to know that his helpful and polite manner made a lasting impression on your visit. Smooth check-in experiences are a core part of ensuring our guests feel welcome and relaxed from the moment they arrive. It's especially rewarding to hear that you found our hotel well-suited for solo travelers. We strive to provide a comfortable, safe, and convenient environment for all guests, and it's fantastic to know we met your expectations in every area — from cleanliness and sleep quality to service and value. Your intention to stay with us again in the near future is the highest compliment we could receive. We truly look forward to welcoming you back and offering you another exceptional experience. Thank you once again for your kind feedback. Until next time, we wish you safe and pleasant travels! Warm regards, Sushmitha Kambinul Front Desk Team B/W Northfields Ealing Hotel, London
Room 007 had missing wall paper, stained walls, dirty window casing, mould/stained bathroom ceiling. The bedside unit was hanging off the wall which for health and safety purposes is extremely dangerous. The fridge had crumbs left inside. Additionally, the loud noise coming from the bathroom kept me up for the initial part of the night. This was my first time staying at your hotel and I was extremely shocked by the condition it was in on my arrival, I showed the photos to your receptionist and they apologised and at check out I spoke with a different receptionist that apologised and gave me an email for the general manager. I would have at least expected to be offered a different room or given a complimentary breakfast - but l received nothing. Booking.com did speak to them and "apparently" I never raised my concerns with them which is a categorical lie. I was given the general manager email to complain after I showed the receptionist the photos. Since contacting the property over the last couple weeks they are withholding a full refund, instead they have CONTINUALLY offered me a complimentary upgrade to a Superior King Room and that is only if i book a King room, along with complimentary breakfast, should i choose to book directly with them. Why would I want to book with them ? Booking.com escalated the matter and the hotel took over 36 hours to reply. With that reply they still rejected my refund and offered again offered me the following “ In response to the guest's request for a full refund in earlier email communication, we would like to inform you that we offered the guest a 25% discount on a future reservation for a standard king room, along with a complimentary upgrade to a superior king room. Unfortunately, after careful consideration, our management has not agreed to process a full refund for this reservation” I would like a FULL refund. I have made this abundantly clear - booking.com have made it very clear as well. See photos - Would they let their own family relative or friends stay in this room? I am very sure the answer is NO - disgusting customer service and appalling hotel conditions . I would like a FULL refund.
Clean, convenient & quiet. Very close to the tube & a lovely coffee shop over the bridge. Just what I needed for a day trip in Ealing with options to eat there too. Take pegs if you want the curtains closed though ☹️ TV was a bit rubbish, but the WiFi was fine.
Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We're pleased to hear that you found the location convenient and appreciated the nearby amenities, especially the proximity to the Tube and local coffee shops. It's great to know that the accommodation suited your needs for a day trip in Ealing. We also appreciate your constructive comments regarding the curtains and television. We're sorry to hear that the curtains did not close fully and that the TV did not meet expectations. Your feedback has been noted, and we will look into ways to improve both aspects to enhance our guests' comfort. We're glad the WiFi met your needs and that your overall experience was a positive one. We hope to have the opportunity to welcome you again in the future. Warm regards, kaddy front desk
Polite and helpful staff, also my budget single room was upgraded to a spacious double at no extra cost. Very happy with the room, switches a bit of a stretch but didn't spoil a restful and relaxing evening. Underground is across the road so location is great. Also lovely boutique restaurant next door.
Dear Fionah, Thank you so much for your wonderful review! We are thrilled to hear that your stay was so enjoyable and that you found our hotel to be a great value for your needs. It's always fantastic to know that our guests appreciate the comfort and convenience we strive to offer. We're especially pleased to hear that our staff was able to make a positive impression with their polite and helpful service. We believe that a warm, welcoming atmosphere is key to providing a great experience, and it's always our pleasure to assist in any way we can. It's also fantastic to know that you enjoyed your upgraded room! We try to ensure all of our guests feel comfortable, and we're happy you had the opportunity to relax in a spacious double room. We understand that the location of switches might have been a bit of a stretch, and we appreciate you bringing that to our attention. We're always looking for ways to improve the guest experience, so feedback like this helps us make adjustments where needed. As you mentioned, our location is one of the highlights of the hotel, with easy access to the underground and a lovely boutique restaurant right next door. We're glad you were able to enjoy the convenience and variety that our neighborhood offers. Once again, thank you for sharing your experience. We truly appreciate your feedback, and we hope to welcome you back for another restful and relaxing stay on your next visit! Kind regards Sandeep Singh Bhandari
This hotel is lovely. Rooms are modern service is excellent. Restaurant Oofys serve quality meals at reasonable prices. It's right across from the underground. Very convenient. The plain exterior hides a real gem of a hotel. I could not be more pleased
Dear Chris, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and found the rooms modern and the service excellent. It's great to know that you had a positive dining experience at Oofy's and appreciated the convenience of our location. We truly value your kind words and are delighted that our hotel exceeded your expectations. Your feedback motivates us to continue providing the best experience for all our guests. We look forward to welcoming you back in the future. Best regards, Kaddy Front desk.
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