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Best Western London Heathrow Ariel Hotel, Hayes

118 Bath Road, UB3 5AJ, Hayes, Great Britain - See on a map
Best Western London Heathrow Ariel Hotel - Best Western London Heathrow Ariel The Best Western London Heathrow Ariel Hotel is ideally located in the center of Hayes. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Less than a 10-minute drive from the airport, Best Western London Heathrow Ariel Hotel provides the ideal stopover for holidaymakers and business travelers alike. This unique ring-shaped hotel – the first to be built at Heathrow – was opened by the Her Majesty The Queen in December 1960. There's short and long-stay onsite parking available with Park, Stay and Go options, and you can catch the Hoppa Bus airport shuttle service from outside the hotel. All our 184 modern air-conditioned rooms come with double glazing and blackout curtains to help you get a good night's sleep before your flight or meeting. They also have invigorating power showers, free Wi-Fi and flat-screen TVs with satellite channels and on-demand movies. Some rooms also come with runway views and our executive rooms have bathrobes, slippers and Bluetooth sound systems. We have spaces for meetings and training sessions, and you can relax in the contemporary bar and restaurant while watching the spectacular sight of planes coming in to land. If you have some spare time for sightseeing or entertainment, there's plenty to see and do in the area within a 30-minute drive. Thorpe Park and Legoland Windsor are brilliant fun for families, while at Windsor Castle you can have a nosy around the state apartments. At Twickenham Stadium, just 5 miles away, revel in the atmosphere of an international rugby match or take a stadium tour. If you're heading into Central London, hop on the Heathrow Express.

Best Western

London Heathrow Ariel Hotel




Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

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based on 1919 guest reviews
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Sleep Quality

"Hotel Quarantine - Best Western Hotel"

User 24/05/2021

This is now called Best Western. But Best Western is a ghost and cannot be found online... Here is why. I was initially going to write a long well-written review but changed my mind as I cannot be bothered. Staff - These people should not have jobs that involve human contact. Extremely rude. They shout at their guests. They don't bother picking up the phone. They never do what you ask them to do. For example, as a muslim bacon breakfast was a no-no. Yet I still kept getting it. There are so many examples where I asked for simple things and they would simple not do it. How about fix a flush? No, can't be bothered. To be fair, there were two ladies who were nice. The rest? Horrible people. They tried to put two adult siblings in the same bed! Room - Window not allowed to be opened properly due to 'toxic' air quality. Furniture broken and outdated. Flush didn't work properly. Bath was dirty. Room was ice-cold. Area - Planes landing making immense noise. Food - School dinners would put their food to shame. Salmon was ok. Everything else? Bland and flavourless. The spaghetti bolognese had a a weird after-taste - how can you get that wrong? Just use Dolmio! No microwaves or fridges allowed in the room. What made thise place 100x worse was the hotel staff. I had to do my Hotel quarantine paying almost £3,000. They treated me like a criminal just because I chose to come to the UK and quarantine like a law-abiding citizen. What a joke. You can't even complain and they LIVE that. Their catchphrase: Talk to CTM. I told them there is a 3 hour wait to get through to CTM. 'Not our problem'. They are exempt from ANY complaints or accountability and they KNOW it.

"Worst hotel visit and they have not refunded my £50 deposit"

User 14/05/2021

I had the displeasure of staying at this dive for hotel quarantine- checked in 1 April & checked out 12 April. Seriously bad food, bad wifi, waited 6 hours for clean towels and garbage bags for the room, the bathroom sink didn't drain as plug was broken and I can go on. When I checked out I was told by the receptionist that my £50 deposit would be refunded in one week. 2 weeks later call and explain no refund of deposit then am told it would take 2 weeks after checkout. 3 weeks go by still nothing so I call again on 4th May and speak to Wayne who says he will look into it and call me back. No call and it's now 14th May and I call again and the absolute displeasure if talking to Rosh who kept talking over me and not let me finish my sentence. When I give my international number tells me thats why no call back as they can't call international. He then starts talking to someone else whilst still on phone to me which was so rude. Its over one month and I still haven't got the deposit back I had to pay when I checked in. This is seriously bad and CTM North don't seem to care about the quality of hotels they are charging £2400 for two people to quarantine in. Absolute shocking and disgusting treatment.

"Crimes against humanity were committed at this hotel."

User 03/03/2021

We stayed in this hotel together with my wife and daughters (4 and 1 years old), during the quarantine period. We found the hotel extremely unsuitable for families. We spend 10 days between walls and a locked gate, there was no heating, no mattress for the baby cot, our simple dietary requirements were completely ignored, no mini fridge, no microwave, we had to eat from plastic and cardboard boxes.

"This hotel took my points/money, provided no room, and has refused to issue a refund"

User 12/03/2020

I booked this hotel using my Chase Sapphire points on Feb. 9, 2020 during the debacle that hit the UK on the same day -- Storm Ciara. My BA flight from London to Denver was cancelled and rescheduled for the next day because of the storm. However, when I arrived at the hotel, the manager informed me, as well as many other stranded passengers, that the hotel was overbooked, that it had no rooms available, and that our payments (whether by points or funds) will be fully refunded. However, the hotel is now denying this conversation ever took place. I have sent the hotel multiple emails, no response. Further, Chase has contacted the hotel directly, and the hotel has refused to refund my points, giving "no reason" as the rationale for its refusal. I mean, talk about open, blatant, civil theft. If I could give this hotel zero stars, I would.

IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review
Hi olayinkah2016, Thank you for taking the time to leave us a review. We strive as a hotel to provide a comfortable place to stay. We regret we were not able to provide you with the accommodations you expect surrounding the reservation, more so with the level of customer service you received. Your comments about this event will be forwarded to the ownership of the hotel to take into consideration for review and investigation. i also sent you a private message to ask more information about your stay. We appreciate your feedback and we hope to have another opportunity to demonstrate to you our standards for exemplary service. I hope to hear from you soon. Best, Zel N. Case Manager IHGService

"Pre holiday flight stay with car parking"

Welshknitter, Cardiff, United Kingdom 23/02/2020

Comfortable stay have stayed before. Carpets on1st floor hallway have been replaced and walls decorated. Booked to leave car for 15 nights. Oh on our return discovered curtesy of Hoppa bus driver hotel closed and is to be taken over to be used by anyone with Covid-19. Car had been moved to different location on hotel grounds by transporter, luckily no damage to car. Workmen were erecting barriers etc around hotel needed to be escorted to collect car.

"Catch some zzzzzs after landing."

Roving01908413084, Oakville, Canada 16/02/2020

We stayed at this hotel mainly because it was close to Heathrow and to the car rental place. We had a good dinner after landing (after 20:00); the room was fine; double bed a bit on the firm side; surprisingly very little noise (we're close to an airport after all!); breakfast was good too. We used a shuttle bus that goes to all nearby hotels (about 7 pounds per person), with the Holiday Inn being at the end of the run (count 20 to 30 min). Would go back if in a similar travel itinerary.

"Basic, no frills no thrills!"

mb74_england, London, United Kingdom 16/02/2020

Reasonably acceptable hotel to stay in before my flight to Kiruna. Room was clean and quiet. Prices in the bar very expensive. A large coffee was £3.60! Right across the road from a free bus to terminal 2.

IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review
Hi mb74_england, Thank you for taking the time to post a review of our's good to know the room cleanliness and tranquil accommodation we offer exceeded your expectation. I am sorry the hotel bar rates did not work for your. I assure you that every comment, no matter how small, is taken very seriously. I shared this with the hotel management on building a pricing strategy. We hope you will think of us again! Best, Zel N. Case Manager IHGService

"Convenient, clean , well priced and close to Airport"

Andrew H, Duncan B.C. 13/02/2020

We chose this hotel for a single night stay between long flights. Very convenient and pleasant staff. Small reception area so that if someone else has a problem ahead of you there may be a longish wait for service. The beds and room were comfortable though rooms are small. We enjoyed our dinner in the restaurant and the included breakfast was fine. Overall very good value and the free bus and Hoppa bus to the terminals are available t the door!

IHGService, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review
Hello Andrew H, We appreciate your feedback. We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. It's great to know that we were able to achieve that for the most part of your stay. Your comments about the size of our reception area are well noted, thank you for that. Rest assured, Hotel management and our maintenance teams have been provided a copy of your feedback and will investigate and resolve it at the soonest possible time. This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. We hope that you can visit us, should you come by Heathrow in the near future. Hector P Case Manager IHGService

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.