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Best Western London Heathrow Ariel Hotel, Hayes

118 Bath Road, UB3 5AJ, Hayes, Great Britain - See on a map
Best Western London Heathrow Ariel Hotel - Best Western London Heathrow Ariel The Best Western London Heathrow Ariel Hotel is ideally located in the center of Hayes. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Less than a 10-minute drive from the airport, Best Western London Heathrow Ariel Hotel provides the ideal stopover for holidaymakers and business travelers alike. This unique ring-shaped hotel – the first to be built at Heathrow – was opened by the Her Majesty The Queen in December 1960. There's short and long-stay onsite parking available with Park, Stay and Go options, and you can catch the Hoppa Bus airport shuttle service from outside the hotel. All our 184 modern air-conditioned rooms come with double glazing and blackout curtains to help you get a good night's sleep before your flight or meeting. They also have invigorating power showers, free Wi-Fi and flat-screen TVs with satellite channels and on-demand movies. Some rooms also come with runway views and our executive rooms have bathrobes, slippers and Bluetooth sound systems. We have spaces for meetings and training sessions, and you can relax in the contemporary bar and restaurant while watching the spectacular sight of planes coming in to land. If you have some spare time for sightseeing or entertainment, there's plenty to see and do in the area within a 30-minute drive. Thorpe Park and Legoland Windsor are brilliant fun for families, while at Windsor Castle you can have a nosy around the state apartments. At Twickenham Stadium, just 5 miles away, revel in the atmosphere of an international rugby match or take a stadium tour. If you're heading into Central London, hop on the Heathrow Express.

Best Western

London Heathrow Ariel Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 36 guest reviews
NOTE ISSUED
Excellent
17
Very Good
8
Average
6
Poor
1
Terrible
4
REFER TO NOTICE
Business Business
11
Couples Couples
4
Family Family
4
Friends getaway Friends getaway
0
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best value airport hotel for heathrow"

5
Moluskmoo, Portsmouth, United Kingdom 15/05/2022

Room was air conditioned, double glazed, tv , phone etc etc, all the thing you expect from a 5 star hotel, but this is 3. Lovely staff and well stocked bar. Best fly and park programme via their website. Will stay again

"The Worst Hotel I've Ever Stayed In"

1
User 13/05/2022

This was the worst experience I have ever had and I've stayed in many hotels over the years. As I got into bed the headboard landed on my head causing a big bruise. I had to move room late at night and the breakfast was the worst I've ever had. Nothing fresh. Management don't care either, the duty manager took my details to give me a refund and still has not actioned it one month later. I reported this hotel the health and safety executive. It needs to be knocked down

"Park and stay"

4
malrawshorne, Portsmouth, United Kingdom 12/05/2022

Booked for 15 days parking and one night stay. On arrival, the hotel looks tired but in reception area it was very good. Luckly we found the last space to park. Check in was very smooth, we wss upgraded to superier room with a view over airfield. The room was clean with minor issues, not reported as only stsying one night. One bathrobe, ond pair of slippers, one packet of biscuits and fridge did not work. Had evening meal in hotel as did't want to move our car and loose the space, food was reasonabe but ezpensive (typical london or hotel rates). Slightly annoyed about £5 service charge, as i thought that was my decison and no indication until paying. As said above, rooms OK but a little tired( hotel used to be holidsy inn). Limited parking. Reception staff helpful. Food prices- a little high Shuttle bus to terminal 3 took 30 mins. I would use again to stay.

"Close to Airport"

5
SydB773, Bay of Fundy & Annapolis Valley of Nova Scotia, Canada 09/05/2022

We needed a hotel that was close to the airport as we had an early flight out, so just booked the one night. Definitely a good hotel to stay at, Staff were courteous and helpful even though we were there just a short time, Room, bed and bathroom more than adequate.

"Great value. Amazing stay."

4
User 05/05/2022

Very good value. Nicely fitted hotel. Very well located around Heathrow airport. Perfect for an overnight stay before an early morning flight. Very well connected in/from the airport by bus (X140). Upgraded for free to a double room. Amazing breakfast. Clean and quiet. Winning

"Extremely unwelcoming at the "Worst Western"."

1
gini6917, Cairo, Egypt 04/05/2022

Our flight was delayed 10 hours and the airline gave us a voucher to this hotel. On arrival we were all (not just us but other displaced travellers) treated like they didnt want us there. They loudly complained between each other that the airline had booked 5 families without calling ahead. One shouted to the line of people "im telling you now if you dont have the right voucher im not giving you a room because that means im not getting paid". We had the correct voucher. I asked about what time the restaurant closed as we had a voucher too. He said they want to close early (despite website saying open till 10pm). He said "i can ask but its up up them" -with further moaning about people arriving late (9pm) with free vouchers. I said that we were customers too regardless of voucher and it was very unprofessional to speak about us all like this within earshot and we should be treated no difference. I felt like we were homeless people who had been offered a night in a hotel for free, but no the hotel is getting paid for the stay! There was no help with our luggage which is excessive, and even in the morning when i called for assistance the guy told me to come and get the luggage trolley myself. Coming from a tipping culture it might have been within their best interests to be pleasant but we were not afforded a basic level of hospitality. The manager on duty was Prashant and the guy handling our check in was Mohamed. It was these two that made the several impolite comments. When challenged Mohamed apologised saying "sorry you're right at the end of the day you're still guests too". As if we really were* second class customers. Those members of staff are a shame to West Western.

"Good location for pre flight stopover"

3
Helen M, south yorkshire 26/04/2022

Great location on Bath Road for pre flight stopover. Parking is available but we struggled to get a space so had to park round the edge of the car park against the restaurant window. Rooms were fairly small but adequate, nothing fancy but fine for a 1 night stopover. Breakfast was nothing special. Bar prices are extortionate as they are in most hotels around here. Staff were very polite and helpful. Would use this place again based on its location

"Great location"

4
Gerard A, Hornsea, United Kingdom 25/04/2022

Good access, plenty of parking although a little expensive for hotel guests. Good option if staying over pre/post flight. Staff very friendly.A good range of food with good service. Will be happy to use the hotel in future

"Excellent one night stay"

4
Carlos D, south wales 22/04/2022

My wife and I booked one night at this hotel as we had an early morning flight. The room was a little on the small side but for 1 night it was perfectly ok. Despite being close to the airport we had a good nights sleep. Parking reasonably priced for 1 night, staff at check-in and out very informative and friendly. All in all a very happy stay and we would use the hotel again.

"Nice simple stop over hotel "

4
dpatt844, County Down, United Kingdom 22/04/2022

A one evening stop over for a flight next day. Simple easy hotel. Room we had prepared had a large fan in it that we had to get removed. No major issue! The shuttle bus in morning takes 45 mins from the hotel to the airport, which left us in a panic in morning. The reception team didn't tell us that. But overall, nice simple stopover hotel!

"Best Western London Heathrow Ariel Hotel"

3
elisabiller, Torrance, California 11/04/2022

The hotel housekeepers never entered the room to clean it so the sheets were never changed. The shower didn't work, so I had to take baths. The cable TV was mostly Data Only. There were several fire alarm tests which were startling.

"Just missing a few touches."

4
User 06/04/2022

Stay was ok - room was very clean and staff were friendly. The only problem I had was that there are no irons in the rooms, you need to call for one. I was given an iron that was broken at around 8pm and unable to get another one even after checking with the front desk staff a number of times during the evening/the following morning. The staff tried their best to find one however I needed to attend my meeting the following day in unironed clothes. Slightly inconvenient as I would expect this to be something that was found in each room.

"Hotel with a View"

5
User 30/03/2022

Over all very nice place to stay if you want to be close by airport and do not mind sriving to and fro to the town. Very good team, very helpfull staff, clean rooms, only draw back you pay for your breakfast ( not like American Hotels all included in the price of room. would recomend to stay for the value for money stay.

"Need to help their customers better"

3
Ang213, Wales 30/03/2022

Stayed overnight, first impressions were ok but then we found we had dirty towels [make up on one], we had a noisy extractor fan outside our room, The gentleman who came up to investigate said it would go off at 11pm, he told us to help ourselves to the chocolate and water in the minibar for free!!he also forgot to say it would come back on 6am. Lady behind the bar was miserable and charged £9.99 for two pints??? unlike the lady behind reception who was very pleasant .We were the only ones sat in the restaurant for a meal, which tasted good and the breakfast was good.We will definitely not be back.

"Twin bedded room, second floor"

3
cdn1290, Exeter, United Kingdom 28/03/2022

This was our second stay at the Ariel. First time we had a room on the third floor - comfortable bed, decent facilities, nice shower despite the shower curtain. Second stay we had a room on the second floor - decor was tired although clean. Beds were comfortable. Shower curtain in bathroom. No hot water. Room smelled like a rugby club locker room. Bathroom smelled of drains.

"Nice location, pleasant staff"

5
Shafiq H, Toronto, Canada 26/03/2022

The hotel is conveniently located near the airport, and has an unreliable shuttle service to and from the airport. Main reason I came back is the pleasantness of from desk staff Oumia. She is helpful and genuinely cares about the guests staying there. Well done!!

"Friendly airport hotel"

4
Dave M, Wickford, United Kingdom 26/03/2022

All the staff at this airport hotel were very welcoming- they all had smiles on their faces and were polite and efficient. The hotel is handily placed for Heathrow (approximately £20 for a taxi to the Terminals or there is the [not so reliant] Hotel Hoppa which is scheduled to run at half-hourly intervals during the day) The journey only takes 10minutes in a taxi. Our room was very comfortable and quiet with a large bathroom, a large flatscreen tv, excellent free wi-fi and plenty of tea/coffee facilities. Breakfasts were excellent with plenty of hot and cold choice at the unlimited buffet. The evening meals were also very tasty with plenty of choice as well as being good value. Alcoholic drinks were reasonably well priced too. If you are arriving at Heathrow by car it is well worth contacting the hotel to check out their good value “stay and park” deals. Overall, a very good value airport hotel and worth considering if you are stopping at Heathrow.

"Squalid & tatty"

2
Richard S, Providenciales 16/03/2022

From the outside the place is shabby and tatty. The smoking area is immediately outside the entrance lobby which is off-putting for non-smokers. I was overnighting there and flying out from Terminal 5. When I questioned the guy on reception about shuttles / buses to transport me there he fobbed me off by telling me that then shuttles were ‘unreliable' and the bus route was ‘complicated' before proceeding to offer to book me a taxi for £22! The bus stand is directly across the road and what was previously a free TFL service before Covid now only costs £1.65 with an Oyster card or debit card. The N9 bus goes directly to terminal 5 and takes about 15 mins. Rubbish hotel, there are many better in the same area.

"Very upset with our experience"

1
User 04/03/2022

I'm leaving this review on behalf of the film company I work for. We're very upset with our experience regarding this hotel. We had booked it for our staff to stay at during a film shoot in England. When they arrived, they found out it was being used as a quarantine hotel for COVID-19, which is not stated on the Expedia website. Due to this and in an attempt to keep our staff as safe as possible, we had to last minute book them at another hotel and Expedia and this hotel refuse to refund us. We understand we picked the "non refundable option" but we wouldn't have picked this hotel for our staff to begin with if we knew it was being used as a quaratine location. This is very frustrating and we'd like our money back. We'd also wish it wouldn't have been such a long process between communicating with the hotel and Expedia only for them to reach a decision of no refund, an extreme waste of our time.

"Enjoyable stay"

5
User 28/02/2022

Me and my daughter stayed at this hotel as part of a coach trip. From the outside we wasn't expecting much it looked tired could do with a bit of paint, but was surprised when we went inside. The reception was tidy and modern. The room was basic but comfortable not a great view but that can't be helped. The beds were not bad and the room was warm. We had dinner included in the coach trip which was a buffer service with a lovely homemade curry and my daughter had fish n chips. They also did a great salad and lemon cheese cake. The bar was nice but a bit pricey. The next morning we had a buffet breakfast with fruit salad. The only criticism I had about breakfast was the fresh fruit grapes were not cut after the tragedy of a young boy choking on a whole grape a few years back I think this should be done. Overall a great visit and would definitely stay here again if I was flying from Heathrow.

"Fabulous service."

5
lauralimelight, Warrington, United Kingdom 25/02/2022

We couldn't have asked for better service, particularly from Lester and Roshan - they were fantastic and so helpful, even arranged taxi for us which was on time. Nice, clean room. Great location for Heathrow. Parking area very well lit and felt self for car parking. Great views of the planes and runway from our room (which was on the front) but even given this, it was very quiet. Would definitely stay again.

"Good professional service"

5
villasantamariach, Lincolnshire, United Kingdom 24/02/2022

The single room a little dated, but the warm welcome and the professional service was very good. The buffet breakfast was good variety and plentiful. Can ask for any individual requirements. Reasonable variety for dinner.

"Nice stay"

5
Squonk007, Doncaster, United Kingdom 19/02/2022

Superb service at reception. The food was great in the restaurant The rooms were comfortable with a great view of the runway. Hoppa service takes you to the Heathrow terminals for a small charge. No hesitation in stayng here again if the need arises.

"Room for improvement"

3
Jarko2015, Amsterdam, The Netherlands 01/02/2022

Until very recently, this was a Holiday Inn property, but in 2021, Best Western took it over. They haven't made many changes and the service level remains about the same, but the hotel was getting tired and it's perhaps too early to expect BW to have made any improvements. Since Heathrow has abandoned the free local bus fares, you no longer have a free option to reach the property from the airport. Regardless, the local bus is still the cheapest and most convenient option. Much cheaper and more direct than the expensive Hoppa bus service or indeed a taxi/uber. Maybe in the future the free bus fares will be reinstated. The 105 & 111 buses take you from the Heathrow bus stop straight to the hotel's front door, but you will need a credit card or oyster card to pay the small fare. Once inside, the staff are generally friendly, although that's a bit hit and miss. Technically, masks are still required as of February 2022, but most guest ignore this and there appears to be no sanction for them. The rooms are on three circular floors and they vary in size. Some are very small and have very small beds for single people. Make sure when you're booking, you're choosing the right room for your needs. Some rooms come with fridges, but they are more expensive. Basic rooms come with a huge empty space where the fridge used to be and that BW removed. Linens are clean and the beds are comfortable and there is daily housekeeping. There is temperamental hot air heating. It switches itself off arbitrarily and you will always come back to a cold room. There is a flat screen TV with a vast range of channels, but amusingly, the channels are not organized in the standard UK configuration. BBC1 is channel 28, ITV1 is channel 96! Good luck finding any of the basic channels in the forest of Sky channels given preference. Bathrooms are very small, but they do have a bath/shower combo and the water pressure is very good. There are basic shower gels/liquid soap in locked containers and they were empty when I checked in. Towels are OK. There is historic staining, but generally clean. Toilets don't flush very easily at all. You'll have to make several attempts and wait for the water tank to fill up in between. There is a hairdryer in the sleeping room. There is a heated towel rail in the bathroom, but it didn't work in my room. Rather than move me, they rolled in an electric heater. Since you can't use an electric heater in a bathroom, this was not entirely helpful. Eventually, the power in the room failed entirely. No electricity whatsoever. That's when they finally agreed to move me. Very inconvenient. There is no staff to help you with bags etc. Rooms have little insulation. The outside world is very well muffled, but the internal noise is pretty bad. Your neighbours every word and every other action is pretty clearly heard from room to room. The hotel was not busy by any stretch. It was mainly empty. You do have to wonder what thinking is happening when they put guests next door to each other in an empty hotel. Breakfast is very good. Cereals, cold meat, yogurt, chopped fruits, coffee, tea, bread, preserves and croissants are all help yourself. There is also a full English made to order and it's very impressive. However, some days, the same food is available as a buffet. I think it depends on the number of occupants. They really need more than one coffee maker. Just one for the entire restaurant isn't good even when there are a small number of guests. The guests are a bit of an eclectic bunch or were when I was here. Not the hotel's issue exactly, but they do nothing to alleviate some pretty obnoxious behaviour. One particular couple seemed to think they were the only guests and also seemed omnipresent. Their raucous, obnoxious public phone calling and watching music videos at breakfast was something the hotel could have curtailed. Something they may want to think about. I got a good rate, but at the same time, I got what I paid for. There is a LOT of competition around Heathrow these days, with some very modern, cool properties and some very basic options. Not sure where the Ariel fits in. Undoubtedly BW will figure it out.

"A good solid hotel"

5
langelinie, Copenhagen, Denmark 25/01/2022

I have been staying here for many years (when it was a Holiday Inn), and now the franchise has changed to a Best Western it is still a great choice for Heathrow. The staff especially Roshan and Daniel excel in hospitality and care of their guests. It is an older hotel but very comfortable ,and very convenient for the terminals.

Prashant Vaid, General Manager at Best Western London Heathrow Ariel Hotel, responded to this review
Dear Sir / Madam, Hope you are well and safe. Thank you so much for your kind words. Makes all the efforts of my excellent team worthwhile. I look forward to welcoming you again in our hotel soon. Best Regards Best Regards Prashant

"Lovely stay, recommend everyone to book it"

5
User 22/01/2022

Junita, Alyssa and Daniel were amazing and I had a lovely stay for about 2 weeks. Shoutout to the F&B staff as well: Cresida, Clarissa and Oumi who were always there for me. Hope to see everyone soon!

Prashant Vaid, General Manager at Best Western London Heathrow Ariel Hotel, responded to this review
Dear Sir / Madam, Hope you are well and safe. Thank you so much for your kind words. Makes all the efforts of my excellent team worthwhile. I look forward to welcoming you again in our hotel soon. Best Regards Best Regards Prashant

"friendly and helpful"

5
User 12/01/2022

overall good customer service and helpful staff . chef and restaurateur are best. Good size for the prince. Food are very good. Most Reception staffs are polite and friendly. Hotel toiletries are good quality and room service are great. Clean and good to recommend ed to others.

Prashant Vaid, General Manager at Best Western London Heathrow Ariel Hotel, responded to this review
Dear Sir / Madam, Hope you are well and safe. Thank you so much for your kind words. Makes all the efforts of my excellent team worthwhile. I look forward to welcoming you again in our hotel soon. Best Regards Best Regards Prashant

"Amazing staff but very dirty"

3
User 08/01/2022

The staff are brilliant! I cannot fault them AT ALL! It was my second time staying here and as soon as I walked into the lobby, I was welcomed worth “welcome back”! The toilets in the rooms are very dirty though!

Prashant Vaid, General Manager at Best Western London Heathrow Ariel Hotel, responded to this review
Dear Sir / Madam, Hope you are well and safe. Dear Sir / Madam, Hope you are well and safe. Thank you so much for your kind words about the team. Makes all the efforts of my excellent team worthwhile. I am sorry to hear the comments about the cleanliness and regret that you had to experience it. Cleanliness is usually where we delight our guests. I will ensure to bring this up with the team. I look forward to welcoming you again in our hotel soon. Best Regards Best Regards Prashant

"very good"

5
reulandchristopher, New York City, New York 02/01/2022

Right next to Heathrow terminal 2, (they literally have a bus stop opposite in which you can take the 105 or 111 to Heathrow.) Friendly staff, great room, what more could you want? It was well kept and professionally run,

"Peaceful, elegant, comfortable and well managed"

5
User 26/12/2021

Great hotel experience in convenient location you will not want to leave The tranquility was especially appreciated after the too large and overpriced holiday inn which played McDonalds music throughout all their communal areas at all times

"Staff were so unhelpful at the front desk!"

1
dpwynne, Rochester, New York 22/12/2021

The customer service I received from the staff was terrible. I had called earlier that day while I was on route to London, from Newcastle. I talked with someone and I asked if I could book a room over the phone. I was told don't worry about booking it over the phone we have plenty of rooms for the 2 nights I was staying. I asked for a double bed, he said £65 I went great. I'll see you about 10pm. Got to the hotel and was told that the rooms were £95 a night and all the rooms were taken by booking.com! So I went onto booking.com to look for a room. I was then told not to book a room on booking.com that they were canceling out the rooms on B.Com. So I went onto Best Western.com and got a room cheaper than the hotel price and B.com! The willingness to make the sale by the front desk staff was terrible abs the level of customer service was awful.

"Great value for area"

4
sparty328, United Kingdom 16/11/2021

I stayed here for just one night as I'm sure most people do. The hotel has recently changed brands from a Holiday Inn so the taxi driver wasn't sure where it was. Taxi fare is around £14 for the 5 min drive then an extra £5 if you are being dropped off at the terminal - rip off but that's London! A special mention to the night manager (Rohan I think his name was) whom checked me in. He was so friendly and helpful without being overbearing and going beyond and surpassing previous check in experiences I've encountered at other hotels - a real asset to the hotel. I was upgraded to an executive room, though not entirely sure what defines this as it cant be the size or chocolate biscuit however it had everything you would need even if it was a little dated it was clean well maintained. There is a regular shuttle service cheaper than a taxi. Private parking is £15/night!! For a short overnight stay this was ideal and good value and I would probably stay here again in the same circumstances.

Prashant Vaid, General Manager at Best Western London Heathrow Ariel Hotel, responded to this review
Dear Sparty328, Many thanks for choosing Best Western London Heathrow Ariel for your accommodation needs. I really appreciate you sharing your positive experience. I will share this with the team and especially Roshan. Comments such as yours show us that our efforts are appreciated by our guests. Regarding parking, it has always been chargeable at the hotel and all hotels along Bath Road. I look forward to welcoming you again to our hotel. Best Regards Prashant

"Hotel Team 5 star Amazing… Quarantine security 0 star…"

2
TheTallGuy1001, Hayling Island, United Kingdom 13/07/2021

Hotel staff totally amazing and extremely helpful, I thank you very for the warm service and food during my 11 night quarantine stay. Security team very anal explanations as follows ok so hear goes. Arrival day is not counted as Day1 why!!! In fact it is an 11 night experience. Yet you book a 10 day quarantine package!!!! You have to get tested on day 2 and day 8 fine no issue and totally accepted. This is the only thing they do well as security….. Your allowed 30 minutes of exercise more security officers than in prison to make you feel welcome why would I look to escape early if there is a big government fine I don't think so…. This hotel is a circular, can you walk all the way around the hotel nope goes with the craziness of the rules only half the car park is part of the prison exercise route. Craziness starts getting wilder… though NHS confirm both tests negative your not allowed out till the morning of day12!!! WHY when tested negative on day 8 and results out on day 9…….. for both tests. You are allowed deliveries in through Deliveroo and other partners which is well received. So covid is not in supermarkets or delivery shops….. However nothing is allowed to be sent out…. Even after both negative tests. Rules are just mental….. finally trying to speak to security in English very difficult recommend to bring an interpreter.

Prashant Vaid, General Manager at Best Western London Heathrow Ariel Hotel, responded to this review
Dear Sir, I am pleased to see your comments about the hotel staff. during the quarantine period, security was not under our control and were appointed by a DHSC contractions. I hope, now that we are open for all guests, you will stay with us again and see the excellent level of service that my team is offering. Best Regards Prashant

"Hotel Quarantine - Best Western Hotel"

1
User 24/05/2021

This is now called Best Western. But Best Western is a ghost and cannot be found online... Here is why. I was initially going to write a long well-written review but changed my mind as I cannot be bothered. Staff - These people should not have jobs that involve human contact. Extremely rude. They shout at their guests. They don't bother picking up the phone. They never do what you ask them to do. For example, as a muslim bacon breakfast was a no-no. Yet I still kept getting it. There are so many examples where I asked for simple things and they would simple not do it. How about fix a flush? No, can't be bothered. To be fair, there were two ladies who were nice. The rest? Horrible people. They tried to put two adult siblings in the same bed! Room - Window not allowed to be opened properly due to 'toxic' air quality. Furniture broken and outdated. Flush didn't work properly. Bath was dirty. Room was ice-cold. Area - Planes landing making immense noise. Food - School dinners would put their food to shame. Salmon was ok. Everything else? Bland and flavourless. The spaghetti bolognese had a a weird after-taste - how can you get that wrong? Just use Dolmio! No microwaves or fridges allowed in the room. What made thise place 100x worse was the hotel staff. I had to do my Hotel quarantine paying almost £3,000. They treated me like a criminal just because I chose to come to the UK and quarantine like a law-abiding citizen. What a joke. You can't even complain and they LIVE that. Their catchphrase: Talk to CTM. I told them there is a 3 hour wait to get through to CTM. 'Not our problem'. They are exempt from ANY complaints or accountability and they KNOW it.

"Worst hotel visit and they have not refunded my £50 deposit"

1
User 14/05/2021

I had the displeasure of staying at this dive for hotel quarantine- checked in 1 April & checked out 12 April. Seriously bad food, bad wifi, waited 6 hours for clean towels and garbage bags for the room, the bathroom sink didn't drain as plug was broken and I can go on. When I checked out I was told by the receptionist that my £50 deposit would be refunded in one week. 2 weeks later call and explain no refund of deposit then am told it would take 2 weeks after checkout. 3 weeks go by still nothing so I call again on 4th May and speak to Wayne who says he will look into it and call me back. No call and it's now 14th May and I call again and the absolute displeasure if talking to Rosh who kept talking over me and not let me finish my sentence. When I give my international number tells me thats why no call back as they can't call international. He then starts talking to someone else whilst still on phone to me which was so rude. Its over one month and I still haven't got the deposit back I had to pay when I checked in. This is seriously bad and CTM North don't seem to care about the quality of hotels they are charging £2400 for two people to quarantine in. Absolute shocking and disgusting treatment.

"Crimes against humanity were committed at this hotel."

1
User 03/03/2021

We stayed in this hotel together with my wife and daughters (4 and 1 years old), during the quarantine period. We found the hotel extremely unsuitable for families. We spend 10 days between walls and a locked gate, there was no heating, no mattress for the baby cot, our simple dietary requirements were completely ignored, no mini fridge, no microwave, we had to eat from plastic and cardboard boxes.

"This hotel took my points/money, provided no room, and has refused to issue a refund"

1
User 12/03/2020

I booked this hotel using my Chase Sapphire points on Feb. 9, 2020 during the debacle that hit the UK on the same day -- Storm Ciara. My BA flight from London to Denver was cancelled and rescheduled for the next day because of the storm. However, when I arrived at the hotel, the manager informed me, as well as many other stranded passengers, that the hotel was overbooked, that it had no rooms available, and that our payments (whether by points or funds) will be fully refunded. However, the hotel is now denying this conversation ever took place. I have sent the hotel multiple emails, no response. Further, Chase has contacted the hotel directly, and the hotel has refused to refund my points, giving "no reason" as the rationale for its refusal. I mean, talk about open, blatant, civil theft. If I could give this hotel zero stars, I would.

IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review
Hi olayinkah2016, Thank you for taking the time to leave us a review. We strive as a hotel to provide a comfortable place to stay. We regret we were not able to provide you with the accommodations you expect surrounding the reservation, more so with the level of customer service you received. Your comments about this event will be forwarded to the ownership of the hotel to take into consideration for review and investigation. i also sent you a private message to ask more information about your stay. We appreciate your feedback and we hope to have another opportunity to demonstrate to you our standards for exemplary service. I hope to hear from you soon. Best, Zel N. Case Manager IHGService

"Pre holiday flight stay with car parking"

4
Welshknitter, Cardiff, United Kingdom 23/02/2020

Comfortable stay have stayed before. Carpets on1st floor hallway have been replaced and walls decorated. Booked to leave car for 15 nights. Oh on our return discovered curtesy of Hoppa bus driver hotel closed and is to be taken over to be used by anyone with Covid-19. Car had been moved to different location on hotel grounds by transporter, luckily no damage to car. Workmen were erecting barriers etc around hotel needed to be escorted to collect car.

"Catch some zzzzzs after landing."

5
Roving01908413084, Oakville, Canada 16/02/2020

We stayed at this hotel mainly because it was close to Heathrow and to the car rental place. We had a good dinner after landing (after 20:00); the room was fine; double bed a bit on the firm side; surprisingly very little noise (we're close to an airport after all!); breakfast was good too. We used a shuttle bus that goes to all nearby hotels (about 7 pounds per person), with the Holiday Inn being at the end of the run (count 20 to 30 min). Would go back if in a similar travel itinerary.

"Basic, no frills no thrills!"

3
mb74_england, London, United Kingdom 16/02/2020

Reasonably acceptable hotel to stay in before my flight to Kiruna. Room was clean and quiet. Prices in the bar very expensive. A large coffee was £3.60! Right across the road from a free bus to terminal 2.

IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review
Hi mb74_england, Thank you for taking the time to post a review of our property.it's good to know the room cleanliness and tranquil accommodation we offer exceeded your expectation. I am sorry the hotel bar rates did not work for your. I assure you that every comment, no matter how small, is taken very seriously. I shared this with the hotel management on building a pricing strategy. We hope you will think of us again! Best, Zel N. Case Manager IHGService

"Convenient, clean , well priced and close to Airport"

3
Andrew H, Duncan B.C. 13/02/2020

We chose this hotel for a single night stay between long flights. Very convenient and pleasant staff. Small reception area so that if someone else has a problem ahead of you there may be a longish wait for service. The beds and room were comfortable though rooms are small. We enjoyed our dinner in the restaurant and the included breakfast was fine. Overall very good value and the free bus and Hoppa bus to the terminals are available t the door!

IHGService, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review
Hello Andrew H, We appreciate your feedback. We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. It's great to know that we were able to achieve that for the most part of your stay. Your comments about the size of our reception area are well noted, thank you for that. Rest assured, Hotel management and our maintenance teams have been provided a copy of your feedback and will investigate and resolve it at the soonest possible time. This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. We hope that you can visit us, should you come by Heathrow in the near future. Hector P Case Manager IHGService

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