Best Western London Heathrow Ariel Hotel

DO NOT BOOK THIS HOTEL. IT IS NOT OPEN. I made a booking in January 2023. They emailed me 2 months later to say that my booking was cancelled. Then I had to rebook at another hotel and pay much more money because it was closer to my date of stay

We stayed at the BW Ariel Hotel as part of a overnight stay and holiday car parking package. Though the car park appeared to be full when we arrived there was just one parking space available, we noted that other customers entering the car park after us spent some time driving around desperately looking for a car parking space – car parking can be a little restrictive. We found the reception staff to be friendly and courteous. Though we had to wait for our room to be serviced, we were very pleased as we were given a front facing room looking over Heathrow Airport plane arrivals. Well worth requesting a front facing room. The room was clean and tidy and the double glazing was very efficient in keeping noise out. Disappointingly we could not use the designated dining area as it was reserved for a private party of school children – we were directed to the smaller bar area for our evening meal – not what we expected. Due to our flight times we decided not to stay for breakfast, which we assumed would be taken in the bar area again. Though our overnight stay met all of our requirements and good value for money compared with other hotels, car parking could prove to be a problem. Would consider trying an alternative hotel.

4 days before I was due to stay at the hotel I received a text message to inform meeting my booking was cancelled because the hotel had 'closed' in November and is not due to open until March 2023. On calling the hotel I was dealt with very abruptly and told to speak to Best Western customer services but not provided with contact details. I ended up speaking to a representative in Milan who eventually divulged that the hotel in question had been commissioned by the British government. Guess the rest.......

We got a deal with parking from holiday extras, car park on site was very cramped, a large group of cyclists had taken up a large proportion with their vans. We were given an accessible room which we didn't request it was clean but bed could have been more comfortable. We ate in the bar, food was nice, quite expensive but no worse than other airport hotels.

Absolutely disgusted with the way they treat their guests my car there for two weeks holiday came back to pick up my car need to use the toilet wouldn't let me in to the hotel to use to let the man on the door put his hand up to my face and said I wasn't allowed in I said I was aghast he said we don't allow people of the street I said I'm not off the street My car has be here for two weeks and point blank refused to let me use the toilet they take your money but not prepared to give you anything Service told me to use the toilet at McDonald's . this is an absolute disgrace plus the morning of our departure to go on our holiday we got up to have breakfast and they told us the breakfast room was closed at 9 o'clock even though they advertise it's open till 10 I forgive them that I can't forgive them not letting me use the toilet

We needed a room for the night prior to taking an early flight and this hotel was a good choice. We arrived a few hours before the usual check-in time so we were asked to make ourselves comfortable in the lounge area. Five minuted later, the manager came and told us we could now use our room. Many thanks.

Came to Heathrow late so I booked a stay at Best Western Ariel. Came there around 23.00, and got a quiet and comfortable room with a view into the circle. My sleep was comfortable, and the breakfast was very good, the fruit was in different bowls, and that's a good sign(I'm allergic to all types of melon). I can recommend you to stay at Best Western Ariel.

I stayed at the Ariel Hotel Heathrow as it was close to my place of work for the week. No problems checking in but the room was a little dated. Not the cleanest as there was rubbish and food on the floor that had been missed when the room was cleaned for new guest. I stayed for 5 days and the room was not cleaned once. No change of towels or no bins emptied. When I asked if this was common practice I was told. We sometimes do but you have to request it to be cleaned. I stayed on the first floor and in the foyer there is music. This music beat could be heard from my room the whole night. Not the most pleasant when you want to sleep in quiet. When I left my room in the morning there was a lot of rubbish in the corridors and it would be nice to tell guests that arrive late in the night to keep the noise to a minimum. I have stayed in other BW hotels but this really has put me off. It was a stay that was well below par, so I have booked into another hotel next week.

Parking great as you can park up and take your keys knowing your car will not be moved! Price good! Room small but OK. Accessible to some good bars (Marriott, Skyline) restaurants (Carluccios and Madhu's) But the HUGE ISSUE was the music played by the hotel outside the main doors as a type of welcome I guess?? That went in ALL Night Despite calling reception and walking corridors I could not find the source Until next morning waiting for a cab.. Music outside main entrance with the room we had directly above! A. Why have this? B. Why not switch off at night? C. When I called down how could they not know this was the problem and TURN IT OFF?? So if you stay check where you are in comparison to the front doors!

The location of the BW Heathrow Ariel is great. On Harlington Corner the hotel provides good connectivity to both Heathrow Airport and local areas. Rooms are comfortable with all mod-cons, one would expect: tea/coffee facilities, ironing facilities, etc. Amenities in use are still those of the former hotel chain Holiday Inn, the TVs could benefit with being retuned. WiFi was exceptional. The hotel restaurant is good with varied meal/breakfast choices, the bar is however disappointing. Bathrooms are dated and could do with updating. Amenities in use are still those of the former hotel chain, Holiday Inn.

I stayed at the Ariel Hotel prior to flying out of Heathrow. When I checked in this Lady came out of the back to check me in. I got the impression that she wanted to get rid of me ASAP as I was not offered the perks of being a Best Western Diamond select member, also I was not offered the choice of doing an extra swipe of my card for incidentals. Both of which I had I ask her colleague for. When I went down to Dinner I ordered the lamb shanks and something else was brought to me even though I confirmed with the Waitress that I was ordering the lamb shanks which I got in the end. The shower in the bathroom seemed to have only two settings. Freezing cold or off. If you need to get to the airport do NOT use the Hotel Hopper service which costs £7.00. Cross the road and use the local busses instead which only costs £1.65.

Dated in a single word. The staff are excellent - very professional and competent with great smiles all round. ,But the building and facilities are starting to look a bit shabby. Great selection of wines and beers. Breakfast was reasonable. Diner was a bit simple - reasonable choice, but not quality eating. Prices resonable enough.

Booked a day room at this hotel after a long journey to allow for a few hours sleep before continuing onto the next leg of our journey. We arranged check in for 7 am until 3 pm. Arrived at the hotel to be told the room was not ready and we would have to wait 30 minutes, not happy but not much we could do as it would have been unsafe for us to drive as extremely tired. Checked with reception after 30 minutes as no one bothered to come and speak to us, to be told no room, probably another 15 minutes. Very rude person on desk said "I can't clean the room for you", not something I asked her to do! I asked about the cost as we were paying from 7 am to sit in hotel reception and pretty much told tough, they were busy the night before so that is just that. After another 15 minutes went back and the rude person had left, didn't check in with housekeeping, didn't update us, didn't pass onto new person that we we were waiting, new person couldn't really care less, my husband asked if he consider the service in any way good customer service and he shrugged, and said check the terms and conditions. Eventually got to room after 8 am, no sound proofing and could hear every door banging closed, tv and conversation in nearby rooms and floor above, gave up at 12 and left the hotel. If looking for a day room try somewhere else. Appreciate Covid has impacted hospitality and most of the well trained staff moved on but this is no excuse for the terrible service and apathy to customers needs, no customer service training and complete lack of interest and professionalism shown by the staff in this hotel.

We stayed here just one night as part of pre-flight hotel/meet & greet deal which did include an overnight parking fee at the hotel. On arrival at about 4pm we had great difficulty finding somewhere to park, the place seemed in chaos with cars parked literally everywhere but were lucky enough to spot someone leaving so slotted in there. In reception there was only one receptionist and we had to wait ages while he sorted out a difficult problem with non-English speaking guest (not sure why he didn't ask for help). Our standard double room was surprisingly small for a 4-star, but was very clean and did have all the extras one might expect like air conditioning, iron, coffee making etc. Storage space was very limited. The building is a rotunda and we had an inside room and so no view, but it was very quiet. We were told that the restaurant was open and waited in it to be shown to a table. The bar staff saw us there and said nothing, eventually a fellow guest told us we had to order our food at the bar! The meal itself was very good and politely served (note that they add a 10% service charge to the bill automatically). I guess the hotel is good for just one night if you are flying out or arriving, but I would not use it again.

This is a wonderful place to stay, close to the airport, shuttles to all three sections of Heath Row and pick up. I, personally, used a taxi from the airport as it was more convenient for me. Staff and amenities first class, the food was delicious.

Average hotel, service is poor, too expensive for what it is. Rooms are ok but that's all there is. Service is a bit rude and nothing special. It isn't a place to stay for an European. Look for other places, I was the only European in the whole hotel.

The hotel itself is fine, though the circular layout is a bit nightmarish with one lift and then seemingly never ending corridor to rooms running in a big circle. The food was surprisingly very good and staff were friendly and helpful. The downside - we chose to stay for one night before our holiday and pay to leave the car for a week. On arrival the car park is small, poorly laid out and ABSOLUTELY PACKED. There were no spaces - vehicles everywhere - double parked on yellow lines, massively over subscribed. We were told to park on the grassed area underneath the trees but refused to this this as it was poorly lit. Next we were told to park alongside the building which blocked an emergency exit. Eventually we found a space, though the process was quite stressful. I guess this is an issue where they offer parking whilst people are on holiday but the site is woefully inadequate for this. Staff said the Hoppa bus to the terminal was very unreliable however we had no problem with it. I wouldn't use this hotel again, purely due to the fiasco with parking. All the others that I've used previously have always had huge car parks : renaissance and radison blue for example

The bed was comfy room was spacious for what we needed! Staff were friendly. Very local for what we needed! Bar was good and service was good. The bathroom in the room is in need of seriously being updated, unable to shower properly as the shower head came Upto my chest and Iam just over 6ft bloke.

We chose this Hotel for its convenience to LHR and that we could leave our car for the duration of our trip (9 days). It is very much a "free for all" on car parking as obviously there are many other guests who use this Hotel for the same reason. But we managed to find a spot and then went to check in at Reception where we double-checked that we had done the right thing and that our spot was OK! Rasham was the member of staff who dealt with us and he was excellent, very friendly and helpful. He also pre-booked a taxi for us to take us to LHR Terminal 5 the following morning (cost £22). All of the staff were very friendly and helpful. Our room was clean, tidy and more than adequate for our needs for one night. It overlooked the inner courtyard which meant we had no outside noise at all - just the usual sounds of doors closing at various times of the night. We didn't eat at the hotel so cannot comment on the food/restaurant but it seemed popular with other guests. When we returned to collect the car, we stopped at reception just to let them know that we were back! Our car was exactly where we left it, and there was no damage. A bonus as that is always the risk when using a general car park.

Stayed here at the end of a 2 week vacation, best mattress yet! Customer service was excellent, breakfast and dinner were excellent, shuttle to the airport super convenient, beautiful and clean hotel, 5 star stay all around, would definitely stay here again and again!

Do not stay at this hotel and avoid at all cost. We arrived on Thursday 8th September as we were going on holiday the next morning and booked parking to leave our car there whilst we were away. When we arrived there was no car parking spaces (even though we had paid for parking) and I went to reception to ask. They told me to where to park. Off I went and parked. When we returned back yesterday my car tyres had been slashed! We investigated around the car park to also find that 3 other cars had been too and 1 van broken into (door ripped off). I immediately went to reception to be told there was nothing they could do about it and it was the same as parking my car at Sainsbury's?! They did not help me with the CCTV at all so we will be getting the police involved. They rang a company to help us get a repair for the tyres and told us the cost would be £140 and they would be there in 1 hour. 3 hours later and £460 down!! The company totally lie to you. DO NOT STAY HERE

My wife and I stayed here overnight before flying home the following morning. The hotel was old, but very well maintained. The staff were friendly and helpful. The restaurant provided a very nice dinner and breakfast buffet. Although we faced the airport, we heard almost no noise from the aircraft. Our room was a King bed, but the room was obviously furnished for solo traveling executives with only one chair to relax in.

This hotel advertises 24 hour room service which just isn't true. After arriving on a late flight we couldn't get room service, the bar closed early and then when we finally get to our room the toilet didn't work. Tried to call reception but the telephone also didn't work. Eventually got moved to another room. Spoke to management the next day who said they would contact me but here we are 5 days later and I haven't heard anything !! If you're staying near Heathrow stay at the Leonardo and avoid this place !!!

Everything was good until the very end. When the receptionist recommends the HOPPA bus, do not take it. It took 50 minutes to get to the airport! It was overcrowded and late and everyone was miserable with the service. It also costs £6 - not disclosed to me by the staff! Instead take any of the FREE red buses from near the hotel which will only take 10 minutes. I'm baffled how such a service exists. Fair enough, if you have lots of luggage, but all I had was a carry on case and the staff could see that. Very disappointed my stay ended this way.

This hotel has a great shuttle service to and from Heathrow which doesn't service all the hotels on Bath Road, Breakfast is good too. Not impressed with the room though - had a shower that didn;t work and even after a service man came to fix it, it still didn't work. Won't stay there again,

Stayed one night, clean, efficient, great breakfast. Good basic airport hotel on the Bath road, on the public bus routes. Ideal for an early flight out. Would stay again if I could get a good price like I did that time.

We stayed before a flight and booked parking for 3 days. Parking is on site and the hotel is close to the airport. It is competitively priced compared to others nearby. Those are the positives. I would not book this hotel again however. It was noisy through the night- I think I slept a total of three hours. Every room door bangs as it closes. The decor is tired. The room smelled fusty and the corridors of fried food. Our room faced the rear of the hotel and there was a group of men having some a get together in the back of a van out in the car park late into the night- we couldn't tell if they were staff, contractors or just random locals. We might as well have gone straight to the airport and slept on a bench.

Stayed here before an early morning flight. The hotel does not have a shuttle but is the first stop on the bus route from the coach station at Terminal 2/3. The bus ticket cost £2.65. The rooms were clean and comfortable. There is a comfortable bar downstairs where you can buy food. The hotel is also happy for you to bring your own food or order a takeaway and eat it here. The staff were polite and hopeful. Will stay again for future flights from Heathrow.

My kids were very happy with their beds and how comfort they slept. We enjoyed the AC in such hot days. Beautiful designed hotel with good sized rooms and different bed varieties however, small car park when busy.

My room faced inside the doughnut shape building ('executive rooms' face outward). It was quiet and comfortable enough, though the decor and furniture looks a bit well worn and could do with some refreshing. It's located at a junction where there are bus stops for services to Heathrow Central Bus Station, or to other parts of London such as Uxbridge /Feltham, etc. This was useful once I returned the rental car after the first night's stay. Car parking is slightly more expensive than some other hotels nearby, I found out later (GBP16 for 24 hours). Overall an ok stay.

My toilet did not flush and the room smelled awful. We asked housekeeper to spray something went we left for the day, only to come back to a room that was not even serviced during the day. I would. It recommended this hotel. The breakfast was ok. I mean they didn't have coffee cups out, I had to ask for one but once I got a cup the coffee was good. The fruit was rotten. The rind of the watermelon was black.

The hotel is reasonably nice, with a unique shape. Rooms are a bit small and aged, but paint makes it look bright. Having shuttle to and from the airport makes the stay convenient. Special thanks to Junita, Daniel and Oumi at the front desk

We arrived in the evening and although we expected to have difficulty parking there were plenty of spaces. When we went to check in there was a large coach group in the lobby area having a handover and being told where to meet the next day, the group were completely blocking the lobby, lifts and check in desk, it would have been sensible to move the meeting elsewhere and be considerate of other guests. The check in was fine but when we asked about car parking as had just driven through as barrier was up, they just charged us £16 (which is too expensive) and didn't take our car registration, the next morning before we left we queried this and glad we did as you have to enter your car registration on their system otherwise you'll get a fine whether you had paid or not. The room was clean, basic and quiet, it's nothing special but it had everything we needed for an overnight stay. It is very near the airport and planes are constantly on the runway but with the window shut you couldn't hear anything and we slept ok. We walked out to get something to eat as hotel food was expensive. We had a hotel and airport parking deal and for the price it was ok for an overnight stay. It was really easy to drive to Heathrow the next morning and we would use the hotel again with a airport parking deal if we were catching a flight from Heathrow.

The hotel was lovely however the customer service was poor, staff very abrupt and unhelpful. I placed an order for food. Plain chicken no spice that came out very spicy hot, I ordered calamari, that was sour . Sent both dishes back, they replaced the chicken with a drink and I asked for nachos instead if the calamari, waited over 20mins so tried to cancel and asked fir a refund they advised they don't give refunds then tried to charge for the nachos, who doesn't give refunds for food that is wrong or off, they even tried to charge for the replacement meal

Not a bad hotel rooms could do with a good refurb, staff are frendly clean reception area. Rooms ok, pleanty parking space. Food and drink over priced for a cheap hotel watch when you order food as they automatticly put a service charge on before they ask you. But over all not bad hotel you get what you pay for so i think next time pay a little extra and stay in a better hotel

This is an old BW hotel that has not been updated since the 70's. The price was right but you pay for what you get. A small room with no individually controlled air conditioning, and the central control must be set at 30 c. Right now it is 24 c and 1740 and I am sweating as I write this review. There is no air circulation in the room.

Stayed at this hotel after a long flight. Easy to reach from Heathrow central bus stn on the 105 & 111 TFL buses at £1.65 each way. Bus almost stops outside on arrival, much cheaper than the Hotel hopper bus, convenient especially if you have light luggage. Check in was quick & efficient. Room was ok, not the most modern but bed was comfy, air con, tea & coffee facilities, good bath/shower combination. Most staff was friendly, some others not so. I'd stay again if the price was right.

This was a last minute booking due to a delayed flight. This was a great hotel near Heathrow Airport which included a wonderful breakfast buffet. Hotel had access to a airport shuttle which came in handy.

Comfortable hotel offers breakfast and parking. Rooms are guiet despite overlooking the runway. Bus service to terminal five much cheaper than shuttle. Book direct to save money. Staff helpful and fairly quick book in proces

Room was air conditioned, double glazed, tv , phone etc etc, all the thing you expect from a 5 star hotel, but this is 3. Lovely staff and well stocked bar. Best fly and park programme via their website. Will stay again

This was the worst experience I have ever had and I've stayed in many hotels over the years. As I got into bed the headboard landed on my head causing a big bruise. I had to move room late at night and the breakfast was the worst I've ever had. Nothing fresh. Management don't care either, the duty manager took my details to give me a refund and still has not actioned it one month later. I reported this hotel the health and safety executive. It needs to be knocked down

Booked for 15 days parking and one night stay. On arrival, the hotel looks tired but in reception area it was very good. Luckly we found the last space to park. Check in was very smooth, we wss upgraded to superier room with a view over airfield. The room was clean with minor issues, not reported as only stsying one night. One bathrobe, ond pair of slippers, one packet of biscuits and fridge did not work. Had evening meal in hotel as did't want to move our car and loose the space, food was reasonabe but ezpensive (typical london or hotel rates). Slightly annoyed about £5 service charge, as i thought that was my decison and no indication until paying. As said above, rooms OK but a little tired( hotel used to be holidsy inn). Limited parking. Reception staff helpful. Food prices- a little high Shuttle bus to terminal 3 took 30 mins. I would use again to stay.

We needed a hotel that was close to the airport as we had an early flight out, so just booked the one night. Definitely a good hotel to stay at, Staff were courteous and helpful even though we were there just a short time, Room, bed and bathroom more than adequate.

Very good value. Nicely fitted hotel. Very well located around Heathrow airport. Perfect for an overnight stay before an early morning flight. Very well connected in/from the airport by bus (X140). Upgraded for free to a double room. Amazing breakfast. Clean and quiet. Winning

Our flight was delayed 10 hours and the airline gave us a voucher to this hotel. On arrival we were all (not just us but other displaced travellers) treated like they didnt want us there. They loudly complained between each other that the airline had booked 5 families without calling ahead. One shouted to the line of people "im telling you now if you dont have the right voucher im not giving you a room because that means im not getting paid". We had the correct voucher. I asked about what time the restaurant closed as we had a voucher too. He said they want to close early (despite website saying open till 10pm). He said "i can ask but its up up them" -with further moaning about people arriving late (9pm) with free vouchers. I said that we were customers too regardless of voucher and it was very unprofessional to speak about us all like this within earshot and we should be treated no difference. I felt like we were homeless people who had been offered a night in a hotel for free, but no the hotel is getting paid for the stay! There was no help with our luggage which is excessive, and even in the morning when i called for assistance the guy told me to come and get the luggage trolley myself. Coming from a tipping culture it might have been within their best interests to be pleasant but we were not afforded a basic level of hospitality. The manager on duty was Prashant and the guy handling our check in was Mohamed. It was these two that made the several impolite comments. When challenged Mohamed apologised saying "sorry you're right at the end of the day you're still guests too". As if we really were* second class customers. Those members of staff are a shame to West Western.

Great location on Bath Road for pre flight stopover. Parking is available but we struggled to get a space so had to park round the edge of the car park against the restaurant window. Rooms were fairly small but adequate, nothing fancy but fine for a 1 night stopover. Breakfast was nothing special. Bar prices are extortionate as they are in most hotels around here. Staff were very polite and helpful. Would use this place again based on its location

Good access, plenty of parking although a little expensive for hotel guests. Good option if staying over pre/post flight. Staff very friendly.A good range of food with good service. Will be happy to use the hotel in future

My wife and I booked one night at this hotel as we had an early morning flight. The room was a little on the small side but for 1 night it was perfectly ok. Despite being close to the airport we had a good nights sleep. Parking reasonably priced for 1 night, staff at check-in and out very informative and friendly. All in all a very happy stay and we would use the hotel again.

A one evening stop over for a flight next day. Simple easy hotel. Room we had prepared had a large fan in it that we had to get removed. No major issue! The shuttle bus in morning takes 45 mins from the hotel to the airport, which left us in a panic in morning. The reception team didn't tell us that. But overall, nice simple stopover hotel!

The hotel housekeepers never entered the room to clean it so the sheets were never changed. The shower didn't work, so I had to take baths. The cable TV was mostly Data Only. There were several fire alarm tests which were startling.

Stay was ok - room was very clean and staff were friendly. The only problem I had was that there are no irons in the rooms, you need to call for one. I was given an iron that was broken at around 8pm and unable to get another one even after checking with the front desk staff a number of times during the evening/the following morning. The staff tried their best to find one however I needed to attend my meeting the following day in unironed clothes. Slightly inconvenient as I would expect this to be something that was found in each room.

Over all very nice place to stay if you want to be close by airport and do not mind sriving to and fro to the town. Very good team, very helpfull staff, clean rooms, only draw back you pay for your breakfast ( not like American Hotels all included in the price of room. would recomend to stay for the value for money stay.

Stayed overnight, first impressions were ok but then we found we had dirty towels [make up on one], we had a noisy extractor fan outside our room, The gentleman who came up to investigate said it would go off at 11pm, he told us to help ourselves to the chocolate and water in the minibar for free!!he also forgot to say it would come back on 6am. Lady behind the bar was miserable and charged £9.99 for two pints??? unlike the lady behind reception who was very pleasant .We were the only ones sat in the restaurant for a meal, which tasted good and the breakfast was good.We will definitely not be back.

This was our second stay at the Ariel. First time we had a room on the third floor - comfortable bed, decent facilities, nice shower despite the shower curtain. Second stay we had a room on the second floor - decor was tired although clean. Beds were comfortable. Shower curtain in bathroom. No hot water. Room smelled like a rugby club locker room. Bathroom smelled of drains.

The hotel is conveniently located near the airport, and has an unreliable shuttle service to and from the airport. Main reason I came back is the pleasantness of from desk staff Oumia. She is helpful and genuinely cares about the guests staying there. Well done!!

All the staff at this airport hotel were very welcoming- they all had smiles on their faces and were polite and efficient. The hotel is handily placed for Heathrow (approximately £20 for a taxi to the Terminals or there is the [not so reliant] Hotel Hoppa which is scheduled to run at half-hourly intervals during the day) The journey only takes 10minutes in a taxi. Our room was very comfortable and quiet with a large bathroom, a large flatscreen tv, excellent free wi-fi and plenty of tea/coffee facilities. Breakfasts were excellent with plenty of hot and cold choice at the unlimited buffet. The evening meals were also very tasty with plenty of choice as well as being good value. Alcoholic drinks were reasonably well priced too. If you are arriving at Heathrow by car it is well worth contacting the hotel to check out their good value “stay and park” deals. Overall, a very good value airport hotel and worth considering if you are stopping at Heathrow.

From the outside the place is shabby and tatty. The smoking area is immediately outside the entrance lobby which is off-putting for non-smokers. I was overnighting there and flying out from Terminal 5. When I questioned the guy on reception about shuttles / buses to transport me there he fobbed me off by telling me that then shuttles were ‘unreliable' and the bus route was ‘complicated' before proceeding to offer to book me a taxi for £22! The bus stand is directly across the road and what was previously a free TFL service before Covid now only costs £1.65 with an Oyster card or debit card. The N9 bus goes directly to terminal 5 and takes about 15 mins. Rubbish hotel, there are many better in the same area.

I'm leaving this review on behalf of the film company I work for. We're very upset with our experience regarding this hotel. We had booked it for our staff to stay at during a film shoot in England. When they arrived, they found out it was being used as a quarantine hotel for COVID-19, which is not stated on the Expedia website. Due to this and in an attempt to keep our staff as safe as possible, we had to last minute book them at another hotel and Expedia and this hotel refuse to refund us. We understand we picked the "non refundable option" but we wouldn't have picked this hotel for our staff to begin with if we knew it was being used as a quaratine location. This is very frustrating and we'd like our money back. We'd also wish it wouldn't have been such a long process between communicating with the hotel and Expedia only for them to reach a decision of no refund, an extreme waste of our time.

Me and my daughter stayed at this hotel as part of a coach trip. From the outside we wasn't expecting much it looked tired could do with a bit of paint, but was surprised when we went inside. The reception was tidy and modern. The room was basic but comfortable not a great view but that can't be helped. The beds were not bad and the room was warm. We had dinner included in the coach trip which was a buffer service with a lovely homemade curry and my daughter had fish n chips. They also did a great salad and lemon cheese cake. The bar was nice but a bit pricey. The next morning we had a buffet breakfast with fruit salad. The only criticism I had about breakfast was the fresh fruit grapes were not cut after the tragedy of a young boy choking on a whole grape a few years back I think this should be done. Overall a great visit and would definitely stay here again if I was flying from Heathrow.

We couldn't have asked for better service, particularly from Lester and Roshan - they were fantastic and so helpful, even arranged taxi for us which was on time. Nice, clean room. Great location for Heathrow. Parking area very well lit and felt self for car parking. Great views of the planes and runway from our room (which was on the front) but even given this, it was very quiet. Would definitely stay again.

The single room a little dated, but the warm welcome and the professional service was very good. The buffet breakfast was good variety and plentiful. Can ask for any individual requirements. Reasonable variety for dinner.

Superb service at reception. The food was great in the restaurant The rooms were comfortable with a great view of the runway. Hoppa service takes you to the Heathrow terminals for a small charge. No hesitation in stayng here again if the need arises.

Until very recently, this was a Holiday Inn property, but in 2021, Best Western took it over. They haven't made many changes and the service level remains about the same, but the hotel was getting tired and it's perhaps too early to expect BW to have made any improvements. Since Heathrow has abandoned the free local bus fares, you no longer have a free option to reach the property from the airport. Regardless, the local bus is still the cheapest and most convenient option. Much cheaper and more direct than the expensive Hoppa bus service or indeed a taxi/uber. Maybe in the future the free bus fares will be reinstated. The 105 & 111 buses take you from the Heathrow bus stop straight to the hotel's front door, but you will need a credit card or oyster card to pay the small fare. Once inside, the staff are generally friendly, although that's a bit hit and miss. Technically, masks are still required as of February 2022, but most guest ignore this and there appears to be no sanction for them. The rooms are on three circular floors and they vary in size. Some are very small and have very small beds for single people. Make sure when you're booking, you're choosing the right room for your needs. Some rooms come with fridges, but they are more expensive. Basic rooms come with a huge empty space where the fridge used to be and that BW removed. Linens are clean and the beds are comfortable and there is daily housekeeping. There is temperamental hot air heating. It switches itself off arbitrarily and you will always come back to a cold room. There is a flat screen TV with a vast range of channels, but amusingly, the channels are not organized in the standard UK configuration. BBC1 is channel 28, ITV1 is channel 96! Good luck finding any of the basic channels in the forest of Sky channels given preference. Bathrooms are very small, but they do have a bath/shower combo and the water pressure is very good. There are basic shower gels/liquid soap in locked containers and they were empty when I checked in. Towels are OK. There is historic staining, but generally clean. Toilets don't flush very easily at all. You'll have to make several attempts and wait for the water tank to fill up in between. There is a hairdryer in the sleeping room. There is a heated towel rail in the bathroom, but it didn't work in my room. Rather than move me, they rolled in an electric heater. Since you can't use an electric heater in a bathroom, this was not entirely helpful. Eventually, the power in the room failed entirely. No electricity whatsoever. That's when they finally agreed to move me. Very inconvenient. There is no staff to help you with bags etc. Rooms have little insulation. The outside world is very well muffled, but the internal noise is pretty bad. Your neighbours every word and every other action is pretty clearly heard from room to room. The hotel was not busy by any stretch. It was mainly empty. You do have to wonder what thinking is happening when they put guests next door to each other in an empty hotel. Breakfast is very good. Cereals, cold meat, yogurt, chopped fruits, coffee, tea, bread, preserves and croissants are all help yourself. There is also a full English made to order and it's very impressive. However, some days, the same food is available as a buffet. I think it depends on the number of occupants. They really need more than one coffee maker. Just one for the entire restaurant isn't good even when there are a small number of guests. The guests are a bit of an eclectic bunch or were when I was here. Not the hotel's issue exactly, but they do nothing to alleviate some pretty obnoxious behaviour. One particular couple seemed to think they were the only guests and also seemed omnipresent. Their raucous, obnoxious public phone calling and watching music videos at breakfast was something the hotel could have curtailed. Something they may want to think about. I got a good rate, but at the same time, I got what I paid for. There is a LOT of competition around Heathrow these days, with some very modern, cool properties and some very basic options. Not sure where the Ariel fits in. Undoubtedly BW will figure it out.

I have been staying here for many years (when it was a Holiday Inn), and now the franchise has changed to a Best Western it is still a great choice for Heathrow. The staff especially Roshan and Daniel excel in hospitality and care of their guests. It is an older hotel but very comfortable ,and very convenient for the terminals.

Junita, Alyssa and Daniel were amazing and I had a lovely stay for about 2 weeks. Shoutout to the F&B staff as well: Cresida, Clarissa and Oumi who were always there for me. Hope to see everyone soon!

overall good customer service and helpful staff . chef and restaurateur are best. Good size for the prince. Food are very good. Most Reception staffs are polite and friendly. Hotel toiletries are good quality and room service are great. Clean and good to recommend ed to others.

The staff are brilliant! I cannot fault them AT ALL! It was my second time staying here and as soon as I walked into the lobby, I was welcomed worth “welcome back”! The toilets in the rooms are very dirty though!

Right next to Heathrow terminal 2, (they literally have a bus stop opposite in which you can take the 105 or 111 to Heathrow.) Friendly staff, great room, what more could you want? It was well kept and professionally run,

Great hotel experience in convenient location you will not want to leave The tranquility was especially appreciated after the too large and overpriced holiday inn which played McDonalds music throughout all their communal areas at all times

The customer service I received from the staff was terrible. I had called earlier that day while I was on route to London, from Newcastle. I talked with someone and I asked if I could book a room over the phone. I was told don't worry about booking it over the phone we have plenty of rooms for the 2 nights I was staying. I asked for a double bed, he said £65 I went great. I'll see you about 10pm. Got to the hotel and was told that the rooms were £95 a night and all the rooms were taken by booking.com! So I went onto booking.com to look for a room. I was then told not to book a room on booking.com that they were canceling out the rooms on B.Com. So I went onto Best Western.com and got a room cheaper than the hotel price and B.com! The willingness to make the sale by the front desk staff was terrible abs the level of customer service was awful.

I stayed here for just one night as I'm sure most people do. The hotel has recently changed brands from a Holiday Inn so the taxi driver wasn't sure where it was. Taxi fare is around £14 for the 5 min drive then an extra £5 if you are being dropped off at the terminal - rip off but that's London! A special mention to the night manager (Rohan I think his name was) whom checked me in. He was so friendly and helpful without being overbearing and going beyond and surpassing previous check in experiences I've encountered at other hotels - a real asset to the hotel. I was upgraded to an executive room, though not entirely sure what defines this as it cant be the size or chocolate biscuit however it had everything you would need even if it was a little dated it was clean well maintained. There is a regular shuttle service cheaper than a taxi. Private parking is £15/night!! For a short overnight stay this was ideal and good value and I would probably stay here again in the same circumstances.

Hotel staff totally amazing and extremely helpful, I thank you very for the warm service and food during my 11 night quarantine stay. Security team very anal explanations as follows ok so hear goes. Arrival day is not counted as Day1 why!!! In fact it is an 11 night experience. Yet you book a 10 day quarantine package!!!! You have to get tested on day 2 and day 8 fine no issue and totally accepted. This is the only thing they do well as security….. Your allowed 30 minutes of exercise more security officers than in prison to make you feel welcome why would I look to escape early if there is a big government fine I don't think so…. This hotel is a circular, can you walk all the way around the hotel nope goes with the craziness of the rules only half the car park is part of the prison exercise route. Craziness starts getting wilder… though NHS confirm both tests negative your not allowed out till the morning of day12!!! WHY when tested negative on day 8 and results out on day 9…….. for both tests. You are allowed deliveries in through Deliveroo and other partners which is well received. So covid is not in supermarkets or delivery shops….. However nothing is allowed to be sent out…. Even after both negative tests. Rules are just mental….. finally trying to speak to security in English very difficult recommend to bring an interpreter.

This is now called Best Western. But Best Western is a ghost and cannot be found online... Here is why. I was initially going to write a long well-written review but changed my mind as I cannot be bothered. Staff - These people should not have jobs that involve human contact. Extremely rude. They shout at their guests. They don't bother picking up the phone. They never do what you ask them to do. For example, as a muslim bacon breakfast was a no-no. Yet I still kept getting it. There are so many examples where I asked for simple things and they would simple not do it. How about fix a flush? No, can't be bothered. To be fair, there were two ladies who were nice. The rest? Horrible people. They tried to put two adult siblings in the same bed! Room - Window not allowed to be opened properly due to 'toxic' air quality. Furniture broken and outdated. Flush didn't work properly. Bath was dirty. Room was ice-cold. Area - Planes landing making immense noise. Food - School dinners would put their food to shame. Salmon was ok. Everything else? Bland and flavourless. The spaghetti bolognese had a a weird after-taste - how can you get that wrong? Just use Dolmio! No microwaves or fridges allowed in the room. What made thise place 100x worse was the hotel staff. I had to do my Hotel quarantine paying almost £3,000. They treated me like a criminal just because I chose to come to the UK and quarantine like a law-abiding citizen. What a joke. You can't even complain and they LIVE that. Their catchphrase: Talk to CTM. I told them there is a 3 hour wait to get through to CTM. 'Not our problem'. They are exempt from ANY complaints or accountability and they KNOW it.

I had the displeasure of staying at this dive for hotel quarantine- checked in 1 April & checked out 12 April. Seriously bad food, bad wifi, waited 6 hours for clean towels and garbage bags for the room, the bathroom sink didn't drain as plug was broken and I can go on. When I checked out I was told by the receptionist that my £50 deposit would be refunded in one week. 2 weeks later call and explain no refund of deposit then am told it would take 2 weeks after checkout. 3 weeks go by still nothing so I call again on 4th May and speak to Wayne who says he will look into it and call me back. No call and it's now 14th May and I call again and the absolute displeasure if talking to Rosh who kept talking over me and not let me finish my sentence. When I give my international number tells me thats why no call back as they can't call international. He then starts talking to someone else whilst still on phone to me which was so rude. Its over one month and I still haven't got the deposit back I had to pay when I checked in. This is seriously bad and CTM North don't seem to care about the quality of hotels they are charging £2400 for two people to quarantine in. Absolute shocking and disgusting treatment.

We stayed in this hotel together with my wife and daughters (4 and 1 years old), during the quarantine period. We found the hotel extremely unsuitable for families. We spend 10 days between walls and a locked gate, there was no heating, no mattress for the baby cot, our simple dietary requirements were completely ignored, no mini fridge, no microwave, we had to eat from plastic and cardboard boxes.

I booked this hotel using my Chase Sapphire points on Feb. 9, 2020 during the debacle that hit the UK on the same day -- Storm Ciara. My BA flight from London to Denver was cancelled and rescheduled for the next day because of the storm. However, when I arrived at the hotel, the manager informed me, as well as many other stranded passengers, that the hotel was overbooked, that it had no rooms available, and that our payments (whether by points or funds) will be fully refunded. However, the hotel is now denying this conversation ever took place. I have sent the hotel multiple emails, no response. Further, Chase has contacted the hotel directly, and the hotel has refused to refund my points, giving "no reason" as the rationale for its refusal. I mean, talk about open, blatant, civil theft. If I could give this hotel zero stars, I would.

Comfortable stay have stayed before. Carpets on1st floor hallway have been replaced and walls decorated. Booked to leave car for 15 nights. Oh on our return discovered curtesy of Hoppa bus driver hotel closed and is to be taken over to be used by anyone with Covid-19. Car had been moved to different location on hotel grounds by transporter, luckily no damage to car. Workmen were erecting barriers etc around hotel needed to be escorted to collect car.

We stayed at this hotel mainly because it was close to Heathrow and to the car rental place. We had a good dinner after landing (after 20:00); the room was fine; double bed a bit on the firm side; surprisingly very little noise (we're close to an airport after all!); breakfast was good too. We used a shuttle bus that goes to all nearby hotels (about 7 pounds per person), with the Holiday Inn being at the end of the run (count 20 to 30 min). Would go back if in a similar travel itinerary.

Reasonably acceptable hotel to stay in before my flight to Kiruna. Room was clean and quiet. Prices in the bar very expensive. A large coffee was £3.60! Right across the road from a free bus to terminal 2.

We chose this hotel for a single night stay between long flights. Very convenient and pleasant staff. Small reception area so that if someone else has a problem ahead of you there may be a longish wait for service. The beds and room were comfortable though rooms are small. We enjoyed our dinner in the restaurant and the included breakfast was fine. Overall very good value and the free bus and Hoppa bus to the terminals are available t the door!