Best Western Heathrow Ariel T2, 3, 4

After checking in the night before our flight to the US, we requested a room upgrade or change from the triple room I had booked to two double rooms as the “triple” was a tiny twin room that had another camp bed crammed into it. We dragged our luggage upstairs as the lift was broken and dumped the bags for safe keeping. We were told that they could see the request on screen and would come over to our table at dinner to discuss options, reception was quite busy to be fair. Nobody came to our table at dinner to resolve this. When I went back over to discuss it, I was met with what can only be described as indifference. We were shown another room opposite which was an even tinier double. For this we were being asked to pay £94 for the privilege. It was already 10:30pm at this point and there were obviously still rooms available. The service overall was slow but I will admit that the food was good, the fish co and chips and pizzas were really nice.

Very friendly staff and lovely food, especially the Indian menu. Lobby area was nice but the but bedroom, although clean and comfortable was in need of an upgrade!

This hotel should be renamed worst western hotel. Tiny room, double bed not king size ( come on it's 2026 couples want a king size) awful service at bar/restaurant- not enough people working and some seemed to disappear. Also a fire alarm ( false alarm) at 5 am everyone out of their rooms and in reception. One man working who eventually said it was a false alarm. Then the alarm clock in our room which we hadn't touched started beeping at 6am. The hotel stay from hell. We've stayed in lots of hotels at Heathrow the night before our flight and leave our car there too and this is the worst we've stayed in. Definitely won't be going there again. Do they think they're doing us a favour by giving us a bed for the night?

Great value Heathrow airport hotel. We paid £76 for a twin bedroom with a substantial breakfast included. We arrived at Heathrow bus station. We then walked to the hotel shuttle hoppa bus stop ( different area). Catch the hoppa bus to The Courtyard Marriott hotel. The names of the hotel stops are on the noticeboard by the bus stop. The Best Western is the hotel next to the Courtyard hotel. The bus drivers are very helpful. For the return journey back to the airport, walk to the back entrance of the Courtyard hotel to catch the hoppa bus. (£13 return. £7 one way) The hotel could do with a little decorative attention. However, the rooms were very clean. The beds comfortable. Air conditioning was available. The staff were polite and helpful. And the restaurant was good. Overall we were very pleased with our choice of hotel and I would definitely stay there again

I stayed here by myself a few days ago before a flight, and it was exactly what I needed. The room was clean, the bed was comfy, and check-in was super easy. It's not a fancy luxury resort, but it gets the job done perfectly if you just need a good place to crash close to Heathrow. I was a bit worried about airplane noise since it's right by the airport, but my room was actually pretty quiet and I got a great night's sleep. The staff were really friendly and helpful, too. Honestly, it's a solid choice for the price and I'd happily stay again the next time I fly out early.

Just stayed at this hotel, staff very friendly and helpful. Rooms clean and comfortable. They do a taxi service to Heathrow airport or you can easily get a bus from the hotel next door.

I've stayed at the hotel many times before and have Best Western rewards membership but this trip was dire as preferential treatment was given to the four coach parties staying in the hotel . Coach parties are always a bad thing if your an eco traveler and single person. I booked dinner bed and breakfast and the person who was Spanish on reception was lovely but things went downhill rapidly after that . Room 329 I was given was a downgrade and my evening meal was poor and breakfast was worse as a restaurant member misgendered me . So my room upgrade was a downgrade of what I booked and a lot of bigotry from restaurant staff towards LGBTQ I+ people which is a community I belong too . Nice quirky round Bruitalist hotel but restaurant staff could do with equality and diversity training around LGBTQI+ people and they way they address people and their pronouns

DO NOT USE THIS HOTEL. We got there and had to change rooms because we never had enough room for our cases. After changing rooms we were left with a room you could only get out one side of the bed. We left our brand new BYD and the parking company damaged the wing and bumper and because we didn't spot it when we got back because it was dark and raining ,they said it could have already been there. We got 3 parking tickets plus admin charges off our lease company every time, this was despite being told to leave the car outside the door because there wasn't any parking. You have been warned. Now we have to pay to correct the damaged wing and bumper.

I can't thank the team enough for helping me out at the last minute. They managed to get me a room on very short notice and made what could have been a stressful situation completely hassle free. A special thanks to Milagre and Jose Rangita, who all went above and beyond to make sure everything was sorted. Their professionalism, kindness and willingness to help really stood out. It's rare to come across customer service like that these days. I wouldn't hesitate to stay here again and would highly recommend this hotel to anyone. Thank you again!

We booked a meet and greeting June 2026 with www.bestheathrowparkingparking.co.uk for 1 week. Their driver inspected the car upon collection, confirmed that all was ok, sadly we didn't think to ask for it in writing. Upon delivery of the car , 1 week later, it had a huge scratch on rear door of drivers side, was covered in dust and half of petrol tank gone .Their drive firstly denied all knowledge , then told us it was there before, then told us to email the above which we did. We got one reply from them to ask us to prove the scratch wasn't there before … so onto us to prove … sadly we didn't think of taking photos before, or recording the mileage …police not interested … It's disheartening to see our car like this, the way these people disrespect other people property and get away with it…

Very friendly staff, good food. I stay regularly and the service in the restaurant is always excellent especially when served by Selim he always goes above and beyond.

Do not use the hotel parking if you are leaving your car with them. Why? The car is moved (as you must hand in your keys) to place nearby, and it's moved and parked under trees. On return our car was covered in bird muck, which has badly stained our paintwork (on a well looked after 25 plate). My advice, go somewhere else as there are plenty of options…..

Had come here for a tour with a group of 40 people. Got into the room and it smelled terribly like sewage. The AC was out on every floor except for the 3rd, one elevator was down, and the phone lines weren't working. There was black mold covering every bathroom, stains on literally everything, and bugs found in the curtains. One of the receptionists were also really rude to a diabetic patient of ours. The manager said they would deep clean the rooms tomorrow, but to be honest it doesn't look like anyone has cleaned it since the 1960's.

The lobby is very misleading. Walking in I was expecting the top resort because the lobby is amazing. I walk to my room, having trouble to even open the door. I was happy when I saw the door open and after I was just done. Scratchy carpet, stained mirrors, stained towels with hairs. The keys also just stop working randomly. In a three person room they have two normal beds and a cot crowding the already tiny room, placed right in the middle. Now for breakfast… just no! All I can say is stale and unsalted. Other than the weird room the hotel was quiet at the minimum. The service was not horrible, the people were nice but they have a “Starbucks” at the bar downstairs and at the rare event of being open I went to order… THERE IS NO CARAMEL. I'm done. Overall I got good sleep and a nice shower, the staff was very welcoming and everyone was very nice.

I have given the hotel and the Best Western group my feedback before writing this review but not sure they have taken it seriously. In short, I am disgusted that people are even allowed to stay in these rooms. We paid nearly £40 for absolutely awful sandwiches before checking into a room that was filthy with a carpet being eaten by moths (also in the room) and broken curtains. I've stayed in nicer hostels for a tenth of the price! Do not book this hotel.

Absolutely disgusting service from this hotel. Booked two weeks parking and hotel stay. On return from holiday we received two parking fines! As the car is a company car my company automatically paid for these fines. I called the hotel reception and they were extremely rude and unhelpful. The car was returned absolutely filthy dirty! Would never use this hotel with parking again. I suggest that the whole reception team attend a customer service course. I also suggest that you update your parking system as receiving two fines after paying for parking is absolutely unacceptable. We also had to register our car on arrival with reception with our car registration which we did, the hotel then blamed us for not registering the car on arrival! We paid for two weeks parking through holiday extras. Honestly save your money and avoid this hotel at all costs.

Bed and bedding were lovely and that's the best I can say really. 3 adults ended up in 2 separate rooms and rooms not together. Not a great start to our holiday. Rooms were pokey and dated and not particularly clean. First time I've used Best Western and not sure I would again

Absolutely appalled with my recent visit here. I spent £88 on a double room for my partner and I; we had just got back from Portugal but partner had to fly back to her home country the next day so we stayed in the area. Upon arrival we were told by Daniel (who, by the way, was very polite and understanding through all of this—no blame to be had on him here) that the hotel had oversold its double rooms and only single rooms were left. There were about 20 other people waiting to check in with the same problem. I do not understand how a hotel oversells specific room types. Hotels literally have one job and that's to accommodate the booking. My partner and I only managed about 4 hours sleep before a long day of travel because a single bed is not big enough for 2 adults. And it's a good thing I was staying with my partner and was okay sharing a bed with her! Upon arriving to the single room, there wasn't enough room to swing a cat. We literally couldn't have both of our suitcases open at once. There was only one pillow each, and one towel between us (which was stained with a red substance that looked suspiciously like blood). Utterly abhorrent treatment here. But it's okay—because at least we got a free drink each and free parking (which was expected to cost £30 for a day's worth of parking—daylight robbery?!) And finally, to top it all off, the breakfast was inedible. No butter, tasteless scrambled eggs, limited meat-free options. I always find myself disappointed by hotels who can't even source vegetarian sausages for their cooked breakfasts. Quorn, Linda McCartney, THIS, Richmond… there's infinite companies who make vegetarian sausages. It's not hard to accommodate for your guests with the most basic of dietary requirements. It goes without saying that I've put in a formal complaint and requested a partial, if not a full, refund for my stay. Almost £90 for that experience is completely unacceptable. First and last stay at a Best Western hotel.

We stayed at this hotel on a coach trip after the rugby at Wembley. For the amount we paid for the trip this hotel was a great 2 star. The bed and pillows were very comfy. Air con not amazing but you could open the window about 10cm for a lovely breeze. Rooms and hotel very clean. All staff so friendly and helpful. As we got off the coach a member of staff was outside with all the room keys, no mass waiting at reception, what a great idea. Breakfast was really good, coffee ropy but had a nice cup of tea! Definitely would recommend if stay at Heathrow.

Its OK for a stop over for a flight the curry was hugely unremarkable OK sums the place up !

I stayed at this hotel because it was very convenient for my flight from Heathrow airport. All ok until I got back from my trip from Chicago. I left my car with the hotel staff to take care of and deliver it to the car park until I returned back in a week. When I returned I noticed the back tire was flat and informed the hotel receptionist. The receptionist told me that it was not the hotel's problem and they could contact an engineer to come to the hotel and fix the tire for me from the off site car park . I informed that the tire was new and in excellent condition before I left for my flight. They said it wasn't there problem!! but it was as going to cost me £85 to fix my tire!! After a long flight back from Chicago I was absolutely exhausted but I attempted to change the tire myself for a spare in the boot of my car. I got back and took the flat tire to a garage and was told that there was nothing wrong with the tire it just needed inflating. Has anyone had this problem with this Hotel?

We liked this airport hotel and thought it provided good value for money. Our room was small and faced the inner courtyard. I imagine the ‘executive' rooms facing the airport are bigger. The room was clean and comfortable. We didn't eat at the Indian restaurant on site, but it looked popular and reasonably priced. The bar area was quite attractive and the staff we spoke to were friendly and helpful. We took an Uber to Terminal 3 which was cheaper than the airport bus service. Would stay here again.

The hotel staff were excellent and promptly moved rooms for us when we had a nasty smell and backed up toilet. The beds were not comfy at all and the room was very hot but in a great location for us. The restaurant was expensive for what we had.

Just a one night stay here before an early flight the next morning. We have stayed here before. The room was a little smaller than last time but as i said just for one night so fine by us. Pleasant staff and nice food in the Restaurant.

It's a very convenient hotel for the airport and the front of house staff are amazing. Jose was great on check in. You can book a shuttle only on the hour for £9 per person which we had no issue with. On return you free to get a taxi back which may cause an issue for some but it's only about £18 (I died on AI). The room is basic and that's fine, it's just a one night stop over. The thing that really didn't work is the idea of an Indian restaurant within the hotel. It's awful! The quality of the flavour is better from your local supermarket. The cut of chicken is very poor and the butter naam is just a very dry flat bread. Very underwhelming and a waste of money.

The location is very good. On a direct bus route to all terminals. Great onsite parking deals. Hotel rooms and food are great value for money.

We stayed here the nite before flying to new York for a week we left the car parked there when we arrived they was 2 lovely ladies on the reception we asked about the parking which we booked for the day we arrived back from holiday which we had pre booked before we arrived there as the girls were checking the booking the manager walked past and said you will have to ring the parking people we then tried to tell him that it was all ready booked and without looking at us or checking he said you will have to ring the parking people he was so rude he has no customer service at all I think he needs to go on another manager's course to learn to speak to people properly the 2 lady's on the desk were so embarrassed by him they just kept apologizing for him which they student have to do I didn't catch his name all I no is he is from Malta I've been to Malta and I'm sure the people there weren't that rude if he's not happy in his work then I suggest he looks for another job were he isn't dealing with the general public

Just come back from a 1 night stay before our flight the next day, also booked for parking. Reception staff were friendly upon arrival, explained everything from parking and what times the restaurant was serving until. Room served it's purpose, wasn't massive due to the design of the building. Would stay again.

Worst room we have ever stayed in! Filthy carpet,floor, walls, baseboards. Mold in bathroom. Luke warm water at best.Poorly kept. Mold in bathroom. Hallway had a bad smell as did the room. I could go on and on.This was a real dump! I can't beleive Best Western keeps its name on this place.

Its a very comfortable value hotel option near the airport. Lots of good Indian food options near by and its east enough to get to central London on public transport. My single room on the outside of the panopticon was quite pleasant. Book a bolt or other ride sharing service from more reasonable prices to Heathrow. Over very comfortable, freshly remodeled.

Hotel shuttle is not free or easy. I was told to get a cab or Uber to get to the hotel by the front desk when I called the day before to enquire. The ride to the airport is run by a separate company you pay. I spent almost the same amount on getting to and from the airport as I did on the room. Also, rooms are very dated. No major issues, just look quite old.

Great service and delicious food

Excellent food. Great ambience they have Indian restaurant inside the hotel which is extremely good worth trying and worth visiting.

We have used this hotel several times when flying from Heathrow. The staff are friendly and helpful, the rooms basic but sufficient for an overnight stay. The attraction for us was always its convenient access from the M4 and the ease of parking, keeping your own keys, knowing where your car will be on returning. But that system has changed. Now you have to scan a QR code and register all your car details and hand over your keys. On return you have to hand your receipt over at reception, collect your keys and then go find your car wherever it's been moved to - there are no numbered bays so this can take some time! Not quite sure why they've changed the system but it's certainly a change for the worse. The Hoppa no longer calls at the hotel - they run their own shuttle which you have to book in advance, but it only runs hourly. Sadly, we'll probably look for an alternative hotel next time we fly from Heathrow.

We booked this hotel ahead of an early flight, booking their park and stay package. This was really reasonably priced! The restaurant food was good, the service was ok. The hotel is about a 10 minute taxi/uber from the airport terminals. We were a few days later getting back due to the weather. We contacted the hotel and just paid their daily parking charge of £15 per day. The only slight complaint we had was that reception didn't know where our car was parked (as they move it from where you leave it to a secure parking facility, bringing it back to the main hotel car park on the day prior to/on the day of your arrival). Therefore we were informed to just walk around the car park and locate our car, a little frustrating after a long flight and it being late at night!

Well, I was truly pleasantly surprised. I booked a hotel and parking deal through holiday extras. Everything worked seamlessly. Reception staff were outstandingly helpful and friendly. My room was comfortable and had everything I needed for an overnight stay. It was the perfect relaxing stay to start my holiday. Because I landed early morning on the way back home I also booked this hotel for a day use. It worked perfectly. I had a couple of hours sleep and a shower and I felt right as rain to travel to my next destination. Would certainly do this again and will definitely go with the Beat Weatern.

What a horrible experience. I booked the hotel and 2 week parking package as it was reasonable. Turns out it was not. I genuinely feel sorry for anyone having to experience the hotel like we did. Checked in. There was an argument at the desk between someone and the staff. Car key handover (wasn't aware we had to). Anyway, hand over the car key. You want a lift to the airport? £9 ea person ea way. Or get an UBER for £14 for upto 4 people! Get to room, it started to look bleak....chewing gum on door push handles (WTAF), room No. X. Dirty glasses and crockery outside OUR room. Open door cautiously......no, it's "made" up and empty. Well, made up. It's the size of a small car so not much to clean. And what there was wasn't. It was filthy. To the point we slept in our clothes ON TOP of the duvet. Sorry, slept was an overstatement. At 4am the fire alarm started. It lasts probably 20 seconds and then silences. For 10 seconds. And then starts again. This cycle lasts probably 8-10 minutes. So if you're a deep sleeper or a light sleeper, it does not judge. It wakes everyone up. When I questioned this in the morning, I am told they apologise, and please help yourself to a complimentary cup of coffee. Erm, no thanks, I've seen the room. He suggests the coffee is a good offer and that they have fined the "chinese" guest who was spraying deodorant on himself in the wrong part of the hotel room. A; why did i need to know he was chinese? B; if his room was as small as ours then he probably only had about two options in where he could stretch his arm out to spray deodorant! We declined the coffee. We declined the overpriced minibus. We decline to use this hotel ever again.

Location good for terminals 2 and 3 however at £9 a person transfer or £25 a taxi transfer what a rip off but im told standards forthcoming area. Check in was good and car drop off easy. Rooms dreadfully dated with bathroom dreadfully finished such as masking around basin / bath . Freezing small room and unbelievable that duvet failed to cover a double bed hence one of us partially uncovered. Resteraunt pretty good £7 quid a pint but ok Staff we very good service wise but a 10% service charge.on meals Landings and hallways are scruffy and need of typing up. 2 out of 10 for us so not again. Really is a stop over hotel and simply somewhere to park you car Haven't gone to sleep yet

What a piece of luck to have an early flight from T3 at LHR. I was looking for a night nearby and came across the incredible price here. I've always been happy with Best Westerns so I went for it. It is architecturally rare, probably 60s or 70s and must have been striking at the time. Outside it's a bit tatty, but the reception area was smart, and my check-in with a friendly and efficient woman was rapid. I decided to have a beer in the bar, which offered a pretty good choice. This was my only negative encounter as the barman was, to a customer service rôle, what Don Trumpet is to telling the truth. The bedroom was fairly small and nice and quiet, and had a bath room with a bath! The television was useless. Bed was comfortable, good pillows too. The corridor was a bit tatty, but for me, that added to its personality. I would say that in western European terms, this was the best value place in which Ive ever stayed. If you're relaxed about things like a few tatty aspects which hardly matter, you'll love this place.

We had to sleep in our clothes, the heating wasn't working and the room felt grubby and cramped. Miserable depressing experience.

Do not stay at this hotel it needs a complete refurbishment the pictures on the internet make it look clean and modern my room had a fusty smell so I sat in reception all night couldn't wait to get out of there

Tired Hotel with cold rooms. The first room allocated had an open window, which would nit close. The replacement room had cold sir blowing through the aircon louvres. There was a portable electric radiator, which I had to have near me all the time. It was do cold I had to sleep in my clothes and wooly hat with the bathroom towels and my coat on top of the bed.

We stayed overnight at this BW on 27th November prior to flying out the following day. First the good bits: The Hotel is a Airport hotel so a very short journey to Heathrow Terminals. The Staff are helpful and courteous. We ate at the restaurant in the evening and the meal was very good and there is a choice of a full Indian Menu and British menu. The Bad bits: This is a very old property and in serious need of a massive refurb! The floor we were on corridors are in a very poor state. The room was OK but the bed side lamp was not working neither was the phone! The morning breakfast was not good. the hot food was not hot the the sunny side up eggs looked uncooked. This was not a good experience. The hotel to a degree served our purpose. Would we stay here again - I don't know, there is a choice of airport properties in very close proximity

After a long journey with 3 trains cancelled arrived at the hotel worn out. A receptionist was dealing with a customer who seemed to have a problem with his booking- no acknowledgement that I was stood there. A man I presumed was the manager came and started messing on his computer interjected that I wanted to book in (after 15 mins waiting and no acknowlegement i was there). He said he was 'busy'. When I did book in the lifts did not work and i had two flights of stairs told them I couldnt lift it so they bought it up. ..eventually..Stood at the bar for a drink waited a while,,an Indian man served me while I looked at the menu for a bar snack, he saw 4 men come into the restaurant and went off to deal with them mid service.Obviously could smell a good tip coming on?? Stairs were filthy with stains and spillages which was still there after 10 hours! Rooms had lots of stains on the carpets, in the hallways empty crisp packets and food items (there a while) also stains on the carpets....At the time of departure I asked reception for help to bring down my luggage which she noted down, but after 45 min did not transpire -while I waited...and waited..went back to reception (down 42 steps) but the original receptionist had gone for a break, I asked what was happening and a helpful Gabita apologise and offered to sort it out..started to feel a bit panicky by now as my check in was opening..She spoke to what appeared to be the manager for help and he said I would have to wait 15 minutes..I was furious..and protested in the end Gabita said she would do it but then the manager took over. Gabita spoke to the original receptionist who had by this time come back and told her what had happened and she laughed. I was sat on a setee observing this.At first I thought it was a nervous laugh by Simran but then she turned to me and grimaced as if it was a game. Gabita left. I asked the original receptionist what her name was she said Josie. As I was leaving I asked the manager what her name was and he said Simran. So not Josie then!!!

Great location, good atmosphere, clean room, but had a slight smell of cigarettes. No noise from outside. Taxis from the hotel charge an extortionate price, £24 for 2 miles! to the airport.

We had a early morning flight chose this hotel based on them advertised a free shuttle service from hotel to airport....only to find out when we arrived the shuttle service starts at 5am....this was not mentioned at time of booking when we enquired.....we was very annoyed that we had to pay £24 for a 10 mins ride to T3.... When they promote the shuttle service it should stipulate starts at 5am.....do not get stung like us.

Awful experience - the heating was broken, the lifts are broken, the phones are broken. The room was dirty cold and dusty. We had the choice of either carrying our luggage up 3 flights of stairs or waiting 45 mins for the staff to bring via the service elevator. When heating was broken, we were offered an old plug in radiator that did nothing. Resorted to running the hair dryer to stay warm! Would have left and booked another hotel had it not been so late before an early flight. Never again! Contacted the hotel to ask for resolution or refund and no response. Very poor

Receptionist on Check in was not particularly friendly. No lift said was out of order. We were on the second floor! I had already registered as a disabled guest with blue badge parking. We had 2 large suitcases just myself and my daughter and had to ask for help as none offered. No way could me drag the bags upstairs without help. Room was freezing cold. Had to sleep with jumpers in and coats on the beds.

We stayed for 1 night and paid for 2 weeks' parking. Long wait at the reception desk: some staff are quick and helpful, others are slow and don't have the courtesy to acknowledge the people who are queuing. Room ok but noisy. Our main disappointment was that when we collected our car (they move it and park it “elsewhere”), the bonnet was covered in leaves and plastered with bird poo. It had obviously been parked under a tree for 2 weeks and the poo had stuck fast and was very tricky to remove. Wouldn't recommend for parking!

OMIGOD worse hotel.i have stayed in YEARS Don't book this hotel. No lifts, no telephones in the rooms. Generally tatty. I alerted them to a serious health and safety issue that they did nothing about and it needed attention immediately. No plug sockets near the bed, which annoying. Pre boked dinner, that was a CON.

Stayed one night and parked car for 2weeks. Picked car up at 11pm drove home and me and my wife found scratch along all four panels on side of car. They did not admit liability and said we should have checked and reported before we left as is their policy which they never told us. Never use them again!…

I parked my car at this hotel for one week. Left the keys with the reception and they parked my car. Came back and they took my engine covers!!! Never leave your keys with anyone. I just gone for the cheapest and worst option. NEVER AGAIN.

tried contacting the hotel about 50 times on the phone over 3 days to confirm a reservation for a client. no answer on any occasion despite the website saying the reception is 24/7. tried ringing the reservations department multiple times but also no answer. found a generic number for best western hotels and spoke to someone who was very helpful and provided an alternative number and email address for the hotel but still no answer or reply. shambles!

Booked for one night as an off site parking package. The vicinity to the car park is very convenient and certainly ticked that box. However, the hotel is extremely dated. The rooms are very small, felt grubby, and haven't been updated in years. I called it my cell. One positive was that it was quiet. I also decided to dine in the so called Indian restaurant. I ordered lamb byriani from the limited menu to be told they had run out. That immediately lowered my expectations and I can only assume the food was coming out of pouches rather than being cooked fresh. Instead I ordered a mediocre rogan Josh which they also had to check they had in. Overall, a convenient hotel but the the room was so bad that I won't be back.

We booked Best Western Ariel Heathrow for a nights stay prior to our holiday and for its “on-site parking,” but our car was moved off-site! After a 2 week holiday we returned to be told we had a flat battery. This was a massive surprise as our car was fine when we had left it and we did not know that it was going to get moved off site. When the staff moved our car they did not power off our hybrid car correctly which lead to the battery being completely drained. When they realised the car had a flat battery, staff tried to jump-start our hybrid, causing serious electrical damage and costly repairs (a main 120 amp fuse was blown and a battery needed to be replaced - total repair bill £755.00 with possible damage also to the hybrid battery) . The hotel has ignored multiple emails, which is unacceptable. Head office of Best Western differs back to the hotel.as it is independently owned. Be very careful before leaving your keys here — “on-site parking” was not as advertised and customer service is non existent. They did not take due care with our car and to ignore emails and not deal with the problem is unacceptable.

Hotel has no hotel shuttle service hence was stranded at main road outside hotel. No phones in the room so cant call room service or anyone ! No information in the room about anything. Breakfast was suppose to be included but wasn't. Staff wouldn't listen to us re the bus service only coming up with excuses. Breakfast was very good and service in Breakfast lounge was very good.

We booked on booking.com twin room. For one night £88 we booked breakfast but was unable to have as restaurants doesn't open till 6.30 Room clean and tidy . Tea and coffee provided Safe and tv Nice bathroom shower products provided towels not big enough. We had an evening meal at hotel they had an Indian menu very good. We booked this hotel as we thought the hoppa stopped here but it doesn't lucky the hoppa driver dropped us off on his way to premier inn that evening. In the morning we had to walk to premier inn to get hoppa back to Heathrow as we had a return ticket.

Stayed here and park car for 2 weeks very convenient to heathrow airport price was reasonable at 200 pound very nice hotel and helpful staff

Pretty poor to be honest. Arrived around 2200 to a frosty reception where I felt an inconvenience. Upon checking in i advised i was attending a course over the next two days and asked about car parking, to which the response was "pay outside". It become apparent the next day that i should have registered my car at reception to receive half price parking and the days should have been free as I was on a course. But ended up paying £50 for two days parking. Conference facilities are extremely poor. Dirty meeting rooms and coffee stations to the point it put us off eating or drinking anything. Bedroom was a shoe box, but was clean and minimal noise from the airport. Breakfast was poor, minimal selection. Staff seem not to want to be there and I get it! I didn't want to be there. Wouldn't recommend for the conference facilities and i wouldn't return for personal trips either.

After four satisfactory overnight stays at the hotel in the last few months, our fifth was very disappointing. Our room, unlike on previous visits, had no clock with USB facilities for charging and none in any other areas. The towel rail did not work, though the indicator light showed that it was on; the hot tap was very difficult to turn, and it was impossible to get the sink plug to work. It didn't help when we arrived home to discover we had left our toothbrush charger in the bathroom. However, I did contact the hotel and received the following response. “We found your belongings from the room. As the hotel does not provide any lost property via post but you can collect it from the hotel or arrange it by yourself.” Unfortunately, it is not cost-effective to drive a round-trip of 260 miles when something could be posted for less than £5.00. This was despite offering to pay any reasonable postage costs. This response made me long for the service that used to be available years ago. I think I will opt for another hotel chain in the future.

The hotel stay was OK. However, I booked with parking included for the week I was on holiday and I would recommend not using this service. I received a £100 PARKING FINE for part of the period that I had paid for. My car key was chucked in a plastic wallet with other keys, and as far as I could tell it was not locked away. My name and car reg were not attached to my key. My car was moved by staff during the week and when I came to collect it, the person at the desk didn't have any idea where it was parked. I booked through Holiday Extras, and whilst they have arranged for the fine to be cancelled and sent a stock apology, there has been no indication that the security measures with keys or organisation around moving people's cars will be looked into or improved.

We were looking for a basic, clean hotel near the airport to end our trip to the UK, and this experience was just awful. The hallways. and carpet were unclean and stained, the guest room had hair in the tub and rubbish on the floor, and the restaurant had incredibly slow service with very poor quality food for the prices. The front desk staff was helpful, though again, check-in service was very slow. This location needs a corporate visit and evaluation. I recommend you run to another option.

Well, this came as a surprise. Travelling with work, you get to stay in some hotels that are okay and not so okay. The surprise with this was that the hotel has its own Indian Restaurant. As well as the usual fayre of steak, lasagne, pizza and fish and chips - there is an Indian food menu and it is excellent. As well as this, the staff are polite, helpful and really look after you. The place was very tidy and clean. No more Travelodge and Premier Inn for me when I visit Heathrow.

Parked here for a week and stayed the night we got back from NYC. Parking was good , although checking in was not smooth as we were staying on our return and not the night we checked the car in. Nice rooms, comfy beds, friendly staff, decent food at the bar, decent choice of drinks, good value breakfast and smooth check out.

This is an average hotel. Boasts being opened by the Queen in the 60's and not sure the room have changed much since. Check in was a slow process. Room very dated and a bit run down but is larger than standard. Bathroom was average as was the shower. Clean was looked like the whole place could do with a deep clean. Noise levels were fine and bed mattress due for replacement. Corridors looked old worn and well past replacement date. The lobby and ground floor had been updated. We ate at the restaurant, breakfast was the standard buffet and was fine. Dine was Indian and a good feed but on the more expensive side. Bonus is carparking is available for £15 per night, but the motel is not really near anything. Overall, I would not stay here again.

Generally it was good and service in the evening was very good. Problems - no bedside cabinet for me. Bar prices expensive Breakfast expensive and why didn't I get a free breakfast like my brother who stayed did. Also breakfast was OK but limited in many respects ie fruit, only 1 type of bread!

I went to a short visit to london for a week I stayed in the hotel me & my 4 years daughter. The hotel it self not bad for short trips and the breakfast 5/10 My daughter enjoyed and they treated her very nicely thank you for the staff Cyrus & Komal for the wonderful services and lovely hospitality . Much appreciated to all 🙏🏽

BEWARE AND AVOID. Terrible experience. Felt like I had been scammed. If you have a problem or need to change the date of your reservation or cancel due to changes in travel plans or delays you probably won't be able to contact them and they will just keep your money and offer no help. Booked through booking and needed to change the date of my stay. It was IMPOSSIBLE to contact the hotel. Tried for several days before to contact the hotel but the phone numbers they provided were incorrect on the booking page and the other phone numbers I found online nobody ever answered. Nobody ever responded to the email I sent so they took my money and I couldn't stay. Also, after having no luck with the hotel I did try to contact Booking but If you use their 'partner' offers nobody will take responsibility for the booking and nobody will help you if you have a problem. No help from the hotel or them.

Having been stupid enough to book for the wrong date here Pritan went above and beyond to ensure we had a comfortable room and car parking. What could have been a disaster was made an easy and comfortable experience. SuperStar! Hotel good value for money and excellent breakfast.

Was there with my wife and 2 kids for a night .Its not my fitst best western hotel stay but sorry to say it was not up to the mark .Before commenting something negative let me say about onr person i met there and the only positive stuff i found there was him .That was Mr Pritam.Who was there in the front desk .Always with a amile and open to any questions and ready to help u from booking a uber to finding a local adress on the map .He offered me a interconneting room without even asking .He will do wat ever he can do for a fresher in the city ..Very much pleasing and helpfull . Now to the negs.I was with 2 kids and a lot luggage and i was forced to take all of them by myself ti the rooms which was not that great after a long 19 hours international flight.. I am not sure it was onlt me who had to take it by self or the same to every one..I was surprised even after seeing my struggle no suggession from any of the staff in the recepection .None of the staffs offer me a trolley.I saw a trolly at the corner but they were like njoyng seeing my struggle.The first impression was bad due to this ..When we pay for so called four star property ee expect a minimum features for the amount whatbwe pay. To the rooms ..very old proprty .Rooms were clean and smell well .But wash rooms were pathetic old style and basin tap came out to my hand when tried to get the hot water .(photos attached ).No bath gel .It was an empty nottle i could found on the room.(photos attached) Resturent food was good speculay there new Indian Menu.But on my arrival day not a single person to take order or to serve food .In Went to the bar counter and asked for menu and had to order it thre and from plating i had to do it for myself and family.Nonone bother about you there and later the same bar man came and said their staffs are on a meeting with manager .Funny but true . And what i have noticed is they treat people in differnt way dont know wat basis. It is .. One evening i asked thr front desk ladywhy there is no water in my room .She said u have to buy it.That too 300 Ml for 2.5 Pounds.I got surprised atleast they should hav tell us while chek in so that we can have a box of 12 bottels from outside in day time for this amount.No one said anything abt the rooms or fecilities in it .Normally they say atleast about the kettle and mini bar .Not a single word abt the water bottles too. They call themself a four star proprrty but no idea on wat basis ...Avoid this place if possible .u get better options at the same price .If u still get there meet Mr Pritam atleast u feel something positive.

Terrible night here. My pre-teen called it worst western. I booked for just the two of us when collecting my husband early the next morning. The room was like a broom cupboard which was just wide enough for the small double bed which was hard and I could feel every spring. The TV remote was filthy. Very rundown and just a poor quality room. You can actually see one of the runways. Noisy, but they don't go all night. The room doors slam and you can't stop them. I don't think breakfast was worth the price. The usual hot buffet, eggs, mushrooms, hashbrowns, beans, sausages, bacon, toast, but food was a bit dry and over cooked. I wouldn't stay here again or recommend it, unfortunately.

Great hotel, short bus ride to Terminal 4, also quick bus ride to Terminal 2/3 for access to London tube system. Lounge/bar and restaurant very comfy. Rooms quiet and clean. Arti at reception exceptional, and Ranjita in restaurant very friendly. Reception manager Maria ensured our stay was worry free.

I stayed one night on 5th August before an early flight from Heathrow T2. Check-in was quick and staff were polite, but the hotel reception gets very crowded later in the day with large tour groups checking in. The room was spacious but unclean and very dated – stains on the carpet, dirty bathroom, hairs in the bed, and a grimy TV remote. I didn't feel comfortable enough to get under the covers and slept fully clothed on top of the bed. As someone with coeliac disease, I was pleasantly surprised by the hotel's Taste of India restaurant. Staff were knowledgeable about gluten-free needs, and I had an excellent meal of chicken tikka masala, steamed rice and black lentils. I felt safe eating there. Uber to T2 cost around £12 including the airport drop-off fee. There's also a small bar and a nice outdoor view of planes landing on runway 27R. Fine for a cheap one-night stay before a flight, but I wouldn't recommend it for a longer visit.

When I book hotels I always use the booking.com website . This reservation has been made on the 18th of July 2025. It was for 20-21 of July 2025.I was travelling all day on Sunday and I arrived in this hotel late Sunday night from Balkans .They said to me in the reception at 1 pm at nigh that they can not find the reservation , they are fully booked and basically I will probably stay outside at night . It is me who must find a solution alone . Then I returned to Heathrow where I tried to find a solution calling booking.com .After 20 minutes waiting on the line patiently some customer service representative spoke to me promising that he will find another hotel and then he left me waiting another 30 minutes until my card on my mobile phone run off and the mobile phone stopped working .Then I called them again from my other telephone and again they left me waiting for ages . Eventually after 5 am a booking.com customer service representative offered only then alternative hotel , but there was no point anymore to pay for an expensive hotel as it was already morning and I lost the night and my sleep as well . I am still waiting for the refund .Very poor service and very horrible experience .

The hotel looks dated but rooms have been nicely refreshed. Small room but everything I needed and super clean. It had been very hot so I was grateful for black out curtains and aircon! Great shower as well as a full bath. Perfect for an overnight stop before tackling Heathrow and a long haul flight. As a solo woman traveller I felt safe.

Having spent a lot of time in local hotels. I am at the stage of asking why pay so much more? This is what it is. A clean tidy hotel with lovely staff (Sanchin etc). Food ok too. Bit expensive, food and drink wise, but cheaper than other local hotels, but expected as right on the doorstep of the airport.

A convenient hotel for parking and flying from Heathrow. Easy to find, just off M4 J4. Park up and keep your keys, car stays where you leave it. Comfortable room, efficient shower, soundproofed so a good night's sleep. The Hoppa doesn't stop here but they run their own very efficient shuttle service. Didn't use the bar/restaurant but it seemed quite popular. Would stay here again if flying from Heathrow.

Rubbish value for money. Tiny room, very basic but not even toom for our 1 suitcase, had to leave it standing due to space. Very dated not that clean cracks in bathroom yellowin plastics etc. Seen better in youth hostels. I did complain oy to be told this is our standard double room

Stayed at this hotel the evening before an early flight at Heathrow - wish we didn't bother! Room smelt on and off like cigarette smoke and sewers. Air con didn't work, and it was too loud outside with planes to sleep with the window open, that's if you can call it a window: it's two panels of glass double glazed. I did phone to reception to ask about air con or if we could get a fan… no answer or call back. Bed was very uncomfortable and the room was just too warm. Both me and my partner had a terrible nights sleep. Also the sound of rubbish being put into the bin too from outside! We definitely won't be returning. Disappointing for a best western, I've stayed in many for work trips but this is by far the worst I've experienced.

Basic hotel with dated rooms ready for refurb, Carpet in room had holes in it and the cheapest mattress you can imagine. Made springy noises like a camp bed. Asked at reception if I could change and they said all mattresses like that..Not again for me.. really poor.

The hotel has really friendly and helpful staff. It is conveniently situated about 10 minutes away (by bus) from Heathrow airport. The rooms were clean, and had adequate facilities including soap, towels and complimentary tea. Digital TV and very fast free WI-FI were also available. Highly recommended.

Great value, good sized rooms with comfy beds. Staff are always friendly and attentive. Food in restaurant is good and priced well. Breakfast was filling. We always stay here when flying from Heathrow. Booking directly gives great rates.

An absolutely reasonable hotel if you have an early flight and just wants to get a few hours of sleep. A bit dated but again value for the money (£46, no breakfast). Reception staff was very nice and accommodating. It has onsite parking and this can certainly also be a park and fly option. However the parking is most likely not secured as no barriers. I travelled with Elisabeth line to Heathrow walked five minutes to the bus station and got a local bus 5 minutes for £1.75 to the bus stop just outside the hotel. Uber quoted me £28. Hotel hoppa only stops at the nearby hotel and is approx £7-8. The reception desk arranged a shared transport in the morning for £9 and they turn up on the dot and dropped me off at T2. Easy peasy.

5 star experience. Such friendly staff, good breakfast. I've stayed at many hotels and paid much more for a worst experience. I could not recommend it anymore. Right by airport, but no noise, would stay here again with friends and family! Brilliant

Clean if somewhat dated hotel very convenient for Heathrow airport. Special thanks to Daniel on reception for giving us a room overlooking the runway and Menguel on the bar for recommending an excellent bottle of wine. Not a bad price for 1 night stay and 15 days parking. Will stay again when flying from London

The standard of the room was below par and they did not resolve the issues. They promised to give me a breakfast pack but didn't. The duty manager failed to respond to my requests. I waited 45 minutes to change rooms which did not happen. At 9.30 pm I gave up and stayed in the room as I had to leave at 5.30 am

Well what have I got to say about this hotel fabulous to say the least was dreading it with some of recent reviews butcwhat I'm going to say is they're either perfect themselves or they've got a Bob on themselves. People always complain on here but never go snd ask fir any help thrn more nd slate it. I was greeted with a cery friendly staff and was asked If I needed help to tge room I said no I'm fine going to the van for drink guts behind bar funny nd helpful My room was dantastic no complaints. Bed was fabulous. Bathroom immaculate too. Had beakfast this morning was lovely then could get back into my roll. I went yo Reception and a young man called PRITAM couldn't apologise enough his service was outstanding offered ne a late checking more food but I qas OK . Waited about 20 mins but no a problem. He alsi booked ne mh shuttle to Heathrow. Overall my stay was fantastic chilled and ready for flight .

Hotel is clean and comfy. Does the job! Could do with a lick of paint and fresher carpet in some places. But staff are friendly and helpful and a credit to the hotel. Great 4 night stay. Will be coming back and become my new regular. Great value for money.

If you're looking for a reasonably inexpensive airport hotel then it will probably do the job. For Heathrow, this is a historic building (search The Ariel Hotel online) but it would never be built like this today. If you're an avgeek you will get ocassional whiffs of kerosene outside the reception and in the car park. If you get the third floor facing out onto Bath Road, you have excellent views of the start of 27R and you will definitely hear the engines as well. The hotel is showing its age, the furniture is a bit old, the bathrooms need upgrading, the carpets are a bit worn. The facilities are a bit basic, power sockets in strange places, no USB ports, televisions on mounting brackets, secondary double glazing etc. I picked the hotel because I needed to work at LHR for three days and needed the cheapest room possible within reason and closest to the airport. It doesn't compare well against the likes of Premier Inn which is only a three minute drive away and is probably better in terms of cost versus product offering. The staff were all very polite and helpful and the breakfast was alright too. Parking is £15 a day and whilst there will probably be space to park when you arrive this is not guaranteed. Mange your expectations and you won't be disappointed.

until 10 minutes ago my review would have been quite positive, but as a female whom has just BEEN WOKEN UP AT MIDNIGHT BY A STRANGE MAN LETTING HIMSELF INTO MY ROOM WHILE I WAS SLEEPING I'm now quite horrified! Another guest has been mistakenly allocated keys to the same room and has let himself in, only stopping when he's noticed someone else's belongings are in the room. Despite how very unsettling it is to be woken in such circumstances and how this is a massive security and safety breach the reception staff haven't even yet checked to see that I am okay, or even called with any sort of apology. I'm disgusted.

I booked to stay on 21/12/24 as I was flying to Canada from Heathrow on 22/12/24, My mother was admitted to end of life care and on 05/12/24 I decided to cancell my trip to Canada. To be courteous I contacted Booking.com and the Ariel hotel by phone to tell them of my circumstances. I told the Ariel hotel receptionist to use the room for any other customers and asked, if in this exceptional circumstance, I could be issued a credit to use at the hotel when I rebooked my trip to Canada. I was told that I should ask Booking.com to request this as they were the booking agents. They kindly did this but e-mailed me to say the hotel had not replied. On 22/12/24 the hotel informed Booking.com that I had not turned up and asked me to explain why. The hotel had obviously forgotten our conversation on 05/12/24 , ignored both my and Booking.com's request for a credit and not even considered replying. In my already stressful situation I feel the hotel's disinterest to be both unempathetic and uncaring and find their attitude rather distasteful. As a consequence I shall not be using Best Western hotels in the future.

We arrived on good time and found plenty of parking. We'd booked through a third party and the lady had trouble finding my booking but no issue and resolved and upgraded us. Restaurant clean and staff v helpful and attentive. Food was really good, recommend the curry. The transfer bus was a bit of a chaff going due to times so they booked a taxi only slightly more. Return the bus was easy to find and was good timing.

We stayed before going on honeymoon as the parking was included. The rooms weren't exactly the ritz but then again neither is the price. The food and drink is quite pricey but again it's London so if you're not wanting anything special bring a mcdonalds and a few drinks from the shop if you're on a budget. Decent location for the Hotel Hoppa bus and parking was safe.

Very disapointing. Would not return. No bath robes Curtains hanging off rails TV not working correctly asked reception to attend. Very rude receptionist man came did not rectify. We had to re-tune ourselves Certainly worst airport hotel ever visited.

Yes this hotel is dated and in need of a refurb. However I don't think many of the reviews are fair. The beds were comfortable, the rooms and public areas were clean. Showers were good. Breakfast was really good, well stocked and the customer service fantastic. All staff members were lovely and nothing was too much trouble. Would absolutely stay here again.

Ok ok, booked this hotel for a quick stop over for a flight. We wasn't asking for much as you can imagine you just expect the basics, warm room, hot shower and comfy bed! You will not get any of these here. Not only that massive service charge for an overpriced restaurant. I'm just being honest they need to drop their prices. Did the job just!

Was put in this hotel by British Airways after a cancelled flight, got there at 2 am. Didn't see much but our was not very nice. Was delayed for two nights but BA only paid for the first night said to book another night and claim the money back. Didint stay another night booked the Hilton terminal 4.

The hotel is located very near Heathrow with ample cat parking at a reasonable cost. There is a very good Indian restaurant on site. As I left very early in the morning I had no time for breakfast. Service at reception and restaurant was exceptionally good. I will certainly use it again.

Rooms are very dated and carpets etc in need of a refresh. The walls are paper thin in terms of the noise they let through. Shower curtain pole did not extend all the way to the wall due bulkhead so every time we had a shower there were pools of water on the floor. Staff were friendly and helpful. Also a nice view of planes landing and location convenient. Hotel hoppa bus from terminal 5 calls at nearby hotel but j in sky runs once per hour and is a paid service.

This hotel is really nice for the price and location. Airport Shuttle for £8. You pay the driver in the morning with card or cash. The driver took me despite my reservation not going through. The lobby was nice and no issues with the room. The heated towel rack was a nice surprise. However, I was scammed on the breakfast. When I checked in I was given the option to purchase breakfast, which was odd because usually it's complimentary but regardless I opted to purchase it. I was told it was a sit down service with a full menu and the cost was £12.50, which was over $20 by the time my bank added the international transaction fee. The next morning I come down for breakfast and it's not sit down, it's a buffet style with very little options. They have two types of eggs, hash browns, beans, sausages, ham and some other odds and ends. There was also juice and coffee but again, NOT a sit down with a full menu as I was told. I asked for a refund and was refused. This place should be embarrassed for scamming guest into purchasing a breakfast that should be complimentary.

As an airport stop over this hotel worked well for me, especially since I secured a good rate for the night. It is starting to feel a little dated though so for anything more I might be a little more hesitant. My room was a single occupancy offering but spacious enough and the kettle was fine for an instant coffee in the morning. Only one mug and one of each drink options was provided though. There was air-conditioning which worked well without being too noisy and despite being opposite the airport the room remained silent throughout the night. There wasn't any electrical sockets next to the bed but otherwise it was comfortable enough. The bathroom was very spacious and although also feeling a bit dated was clean and had nice toiletries. There were enough towels supplied which were decent enough and the shower over the bath had good power and heat. There is a bar on the ground floor but despite being full on a Monday evening it did feel a little soulless. There wasn't any music or TVs and the old leather seats weren't the best. I can't comment on any of the food or breakfast however. Overall, for the right price it offers a good value stay and it's worth considering for a decent sleep with no frills.

Another lovely hotel with all necessary amenities. Reception staff very pleasant and helpful – thankfully staff check you in not a machine!! Room was of the high standard expected with all necessary amenities. Had a “snack” of a 12” pizza in the bar – order taken by a very competent and helpful young man. Since it took 20 minutes to arrive AND was hot, it was definitely cooked from fresh rather than a frozen one heated up – well done. Breakfast was a bit of a “free-for-all” with a party of Chinese tourists who believed they owned the place and all the food in it! We managed to get what we wanted without too much hassle but, as we had to be away promptly for airline check-in at Heathrow, we used a little less British decorum than might otherwise have been the case – NOT the fault of the hotel. Check out was easy as we had paid in full on line and drinks in the bar (the previous evening) were paid for there and then although we could have had it charged to the room. Location is brilliant for getting to T2, T3 & T5 at Heathrow – TfL buses from these terminals stop outside the hotel and to get into Heathrow the bus stop is less than a 5-minute walk. Taxis and Hotel buses are available but compared to the TfL bus, they are expensive – the time saved is probably less than 60 seconds! Would we return? – certainly.

Stayed for the night before our Heathrow flight to the USA. The place looked really great on arrival and nice and clean. The room was clean but very small, tatty in places and the bathroom wasn't great! The bath looked like it had seen better days, it was heavily stained by the plug, it looked like rust! It was adequate for one night but I wouldn't stay longer as there are better hotels.

My husband and I stayed there one night prior to our flight. First, unfortunately my husband booked at the airport kiosk, paid 50 more pounds than on line because a free shuttle and breakfast were included, the free shuttle turned out to be a lie, $16 pounds extra a couple. The man who checked us in requires customer service training. The room, allegedly an upgrade, was a shock when we walked in, stained carpets and a strong smell of urine, we had to sleep with the window open. We would not recommend this hotel, disappointed as usually hotels associated with Best Western are quality hotels.

I have stayed at many hotels, but none can compare to this one in terms of the quality of the staff. Every single staff member always has a smile and a welcoming attitude. Jade at the reception is absolutely amazing, always going above and beyond. Regan and the bar team are equally fantastic, creating a warm and enjoyable atmosphere. Since discovering this wonderful place with its lovely people, I haven't booked anywhere else.

Being an airport hotel, you would expect this hotel to have an efficient front desk. It did not with only two operators at a busy check-in time. Even late a night, I had to queue for service. Room was not adequate with a claustrophobic design, the bed was squeezed against a wall. Alarm clock was placed on the desk instead of bedside. TV wires hanging loosely. Stains on desk and down wall. Vastly overpriced for offering with much better options in the same area.

The staff have been super polite for the week I've stayed here. From the reception staff to the dinner waiters - all lovely and very helpful. The new indian menu has been very nice, as is the original menu. I will stay here again when I'm working in the area.

Bedbug bombing ruined the experience. Under UV light insecticide plastered all over walls, ceiling, and floors. Insecticide floating in the air, all over our clothes, and in our luggage. Can't begin to imagine what we were breathing in. Arrived late from North America, travelling early next morning, very tired, so decided to stay after being shown three rooms. The third room was further away but still had an abundance of bedbug bombing insecticide. The staff were excellent and trying to be as helpful as possible so this is not about staff but rather about the facility itself. We were excited about our European vacation and selected Best Western as we planned to stay at Best Westerns and collect points. However, after this experience we will never stay at Best Western again.

The rooms may have been a little worn but the beds were comfortable and the shower worked. All the staff were extremely helpful and the lunch and dinner we had were tasty. The food was plentiful and not overpriced. The guy on Reception was helpful and the bus to the airport worked fine.

If you are flying in/out LHR, DO NOT STAY AT THIS HOTEL. The front staff deceived us as to where the shuttle was located ( hint, they don't know because they don't have a shuttle), and they want you to lie to the driver as to where you are staying. They told us to tell the driver we were going to the Marriott and then, "walk over to our hotel". In the morning, we were given 3 different answers as to how we could return to the airport. In the end, we didn't trust any of their answers and ordered a private limo through the hotel desk, which was woefully late and ended up getting an UBER for half the price and none of the confusion.

This was an OK hotel at the lower end of the cost scale so don't expect too much. The room was clean tho a little tired. Well supplied including tea/coffee toiletries. Bed was comfy. You can arrange transport by shuttle to airport using QR code or Uber console (about same price). The receptionists were very helpful. The breakfast/dinner menus looked reasonable for price tho I didn't try. Room was reasonably quiet as I was not on main Bath Rd.

The value for the rooms and food at the restaurant and lounge were very good. The room was clean and stocked and the food in the restaurant was way above the standard expected based on past Best Western stays. Super convenient to the airport. The bus stop for the airport bus was only a 2 minute walk across the street.

At check in reception was very welcoming (manager?) and we were automatically upgraded to a Executive Room. The room and bed was very comfortable and clean. The bathroom was a little dated but well maintained and very clean as well. We booked a pre-paid package that included dinner, night stay and breakfast. The value for what we paid was excellent! The dinner vouchers at 18 GBP per person was adequate to cover the cost of most meals on the main menu. I ordered the Chicken Biryani and a vegetable fried bread with yogurt and pickle: absolutely delicious, fragrant and well spiced! Our server was very knowledgeable about the menu and attentive. It was nice to relax in the Junction restaurant and not have to leave the hotel to find such a pleasant dining experience.

Very friendly staff, Jose on reception was particularly helpful and obliging. The hotel looks a bot tired from the outside but the reception area was modern and welcoming. The rooms were clean and tidy. We stayed for 2 nights either side of our trip to the USA. We also left our vehicle on the car park at a very reasonable price.

Spent 2 nights here in September. I do not recommend. Pros: Reasonably priced Breakfast is good (but not always included) Cons: Called to get a shuttle from Heathrow. There isn't one to this hotel. If you get one to the place next door it is 8 pounds per person and then drag your suitcase. Or take a cab for 23 pounds. No safe in the room. Did not clean our room or make the beds. Beds are very hard. Water pressure is awful and the tap almost came off in my hand. Door lock was broken. One of the two elevators was out of service. For an “airport hotel” I expected more.

I stayed here for one night, as I had an early flight. I couldn't fault it, to be honest. The staff were friendly and efficient. The bar was well stocked, and restaurant menu was varied. My room was comfortable, and the bathroom was spotless, with a great shower. I will stay here again.

I did an "On the spur of the moment" booking with this hotel and am glad that I did as I only wanted the room for one night and a place to take pictures of a special plane - the Airbus Beluga which had landed at Heathrow earlier on 9th September. I called to make some special requests since I have some mobility and balance issues. To my complete surprise when I spoke to Zoey she had very kindly upgraded my stay realising that I wanted to use the room to take pictures of the massive plane. She also advised me to buy the breakfast at check-in as it would save me some money. When I checked in I was greeted warmly and with a smile. Check-in was smooth and pleasant. Nothing but friendliness all the way. The room was fantastic (see the pictures). It was comfortable, clean (very) and reasonably quiet given that the Runway was around 500 yards away. The main parts like the tea/coffee making and bathroom we all up to a very high standard. The kettle was spotless. The crockery and everything else was immaculate. Bathroom was spotlessly clean and didn't have any odours (see pictures). The main item, the bed! How can I describe it? Cosy? Warm? Comfortable? Well I could go on and on and on about how good the bed was. Large, very comfortable and kept me warm all night. The room was very clean and tidy. The food. I bought an evening meal/dinner and made a lovely 3 course meal Soup starter which was delicious and hot, steak main which was very tasty and cooked how I liked. I finished off with the dessert of the day which was Lemon tart and ice cream. I was surprised with how little I paid for so much food! I didn't have any alcoholic drinks during my brief stay owing to medications I'm on. Breakfast was plentiful and a buffet. You could help yourself to as much or as little as you wanted. With help I made a lovely Full English. I also had toast and coffee with a cereal to start with and a very tasty glass of orange juice. I was given a second cup of coffee and that filled me up till way past lunch. During breakfast I met the duty Manager Ben, a very pleasant man. He was very interested in what I had to say about how I felt about the hotel. He was eager to see the video I made of the plane and was amazed at the lovely view I had from the window of my room. He treated me with courtesy and top quality professionalism. Before I could get back to my room I met the person whom made this all possible, Zoey. Zoey is a very pleasant person and was very happy to have met me. Thanks Ben, Thanks Zoey. Thanks to all the staff that I came into contact with as you all treated me very professional and made me feel special and "at home" This hotel really does help the disabled person very well and will go out of their way to make every moment at the hotel very special. Will I return? YES YES YES YES.

The restaurant mistakenly overcharged for our evening meal. When noticed by us the following morning, we initially raised this with the restaurant staff, who passed us to the front desk to resolve the situation. Despite them agreeing we had been overcharged, they did not have the authority to refund, it requiring a financial manager to do this. This person had not arrived by our leaving time, but we were assured the refund would be made. Unfortunately this has not happened, hence this poor review for what would have been a satisfactory stay.

Quite an old establishment, however the staff go to great lengths to ensure the comfort of guests. Reception staff are very competent and well trained. The restaurant staff are fabulous with a great menu on offer. The maitre de "Jas" is an exceptional host!

Don't believe the negative reviews, I am very particular and this hotel exceeded my expectations. From a very clean and comfortable room, excellent service, and no request was left unanswered. You can certainly pay more for a hotel at Heathrow, but why when you can stay here and receive 5 Star service in a 3 Star hotel.

The hotel is perfect for a nights stay, clean comfortable and convenient. It has a restaurant downstairs so no need to look for food outside. A special thank you to Erica who made our check in so easy and went above and beyond to accommodate us, such a lovely soul!

The hotel is perfectly located near Heathrow international airport for transit or short stays. All amenities and food were good but I think the room services and response via intercom need a lot of improvement. Overall a pleasant experience.

The rooms really are small- no closet- but are great for a quick overnight after arriving late on an international flight. Busses (N9 and others) from the Heathrow terminal 2/3 Central Bus Station are quick and easy and the Harlington Corner (E) stop is only about 100 feet from the hotel entrance. Get your Oyster transit pass before you leave for a discount, or at the airport. Check-in is open until midnight and the desk staff are great- very helpful. Buying the breakfast at check-in offered a great deal, but breakfast ends at 10:30 so jet lag kept us from taking advantage.

The room was clean and the bed was very comfortable. The wifi was was excellent. The staff were very courteous, helpful and efficient. I would stay here again. A shuttle to the airport is available next door. I did not use the restaurant but it looked very nice.

There were so many things wrong with our room and this hotel that it's hard to imagine it is still in business. The most annoying was that the alarm on the clock in the room had not been turned off, so at what the clock thought was 6 AM, it made loud noises. Further, the time was set wrong, so when the face of the clock read 6:00 the real time was 7 AM. There was no information on how to stop the alarm, but that turned out to be easy - thank goodness. There was mildew all around the bathtub in room 175. The heating system was set to cooling, and the room was really chilly. We finally figured out how to turn the AC off entirely. Then we discovered that the window would only open to a width of 5" - for our "safety" (thank you very much!). Room 175 was one of the ones on the inner circle, so it was both small and oddly shaped, with walls that narrowed toward the window. The desk clerk said she was giving us one of the "quiet" rooms, though with the window open operations at LHR were clearly audible. The "closet" was all of 8" deep and there were only four hangers. There were many stains in the carpet. Little things were also annoying - the tissue box on the shelf in the bathroom was so light that it took two hands to get a tissue out On the ground floor, there was a door that made a loud banging noise every time a staff member came through it. Maybe that issue needs management attention. The paneling on the end wall beyond the bar had been damaged somehow and clumsily repaired. The steps to the raised area in the dining room were covered with black stains. At breakfast, the meal (which cost 12 pounds per person) was lukewarm at best and some parts of the meal were just plain cold. I was disappointed - as should be clear from the above - but especially so because the building was obviously designed to be stylish and innovative. The spiral staircase going up (from the ground floor one flight) has a beautiful chrome plated railing. The architect's idea of building a hotel in the shape of a doughnut is interesting, even though the central area is now cluttered with an ugly roof over a meeting room - it should have been (and maybe once was) a garden.

It took forever to check in. The shower didn't work, floor tiles was broken and pieces stuck to my foot when I stood on it after leaving the bath. Really tired and run down room. No one answered reception when I called. Staff were very unhelpful!

This hotel mid-century modern hotel is somewhat worn and a little shabby looking. The small rooms were comfortable enough for a quick night. The restaurant did little business while we were there, but the breakfast was good, with continental and hot items.

Ideal place to stop off before or after a flight, the staff are friendly and helpful, and room rates reasonable too. Yes, the hotel is dated and the rooms aren't the most modern, with a few tiny snags, but my room was really clean, comfortable and quiet (especially being so close to the airport) I didn't visit the main restaurant in the hotel as it seemed to be open at weird times and the bar could've done with a bit of a spruce up or a bit of life to it, unless you're looking for a quiet drink then it's ideal. The public areas of the hotel are well maintained and seemed to have had a pick of paint recently. Overall the hotel does what it needs to do and I'd happily stay here again when passing through. But with a bit of a spruce up then it would be perfect!

Jose the receptionist was very unhelpful and rude. Asked to speak to a manager and was ignored and he moved onto the next person! I have stayed in other Best Western Hotels and the service has been great! I was told there was no availability even though online was showing lots of rooms available. Do not go here!

Everything about this hotel was very professional and relaxed. All staff were extremely helpful and attentive. Room upgrade was unexpected and welcome. Highly recommended.

Very poor hotel for the BW chain. The room I was given was more like a broom cupboard than a hotel room, very dated and needing a total refresh. The shower was unusable, the broken head sprayed water everywhere across the bathroom, the kettle leaked water all over the sideboard and the bed felt like something from the 70s. Staff at the reception had no idea whether the restaurant was open or not (it wasn't) and seemed totally disinterested in my room comment on check out.

This hotel far exceeded our expectations after seeing some reviews on Youtube. The hotel is every bit as comfortable as for instance a Premier Inn and the room has the added bonus of large wardrobe with plenty of hangers. Bed very comfortable, air con good and tea and coffee making facilities provided. USB points and plug sockets plentiful. Only one problem was the kettle was broken. We didn't report it until the morning as we has arrived late the previous evening and we had our own portable kettle with us anyway. Lovely cooked breakfast in restaurant and evening meal also a very high standard. Staff helpful and friendly. Highly recommended hotel !

Booked very late in the evening as flight into Heathrow was delayed, staff were fantastic in arranging everything, lovely clean air conditioned room, Daniel on reception even gave me a discounted breakfast (which was a great spread) rate. Pleasure to stay, hope more of my flights are delayed!!

The hotel looks dated from the outside but the rooms are upgraded and clean. The bed was comfortable. A few issues though. I went to get in my room and the key did not work plus it was right next to an elevator and I had requested a quiet room. So I went downstairs and a very nice man upgraded me to a nicer room in a quiet area. I let the receptionist know that the chain on the door was broken and sure enough at 1:30am I hear someone trying to get in my room. At first I thought it was probably a drunk person but then they started knocking, I asked in a loud voice what they wanted and was ready to call the front desk but thankfully that person left. That was quite scary since I was alone. Another disappointment was that they didn't have an airport shuttle even though the website says they do. Uber cost me $20 for a 10 minute ride!

I have to tell you about our awful experience with booking at this Best Western which we made through a popular travel agency. We booked a 1 night stay for a long, last minute layover due to a missed flight. It was awful from arriving at the airport which is basically across the street. There were no instructions on how to get the supposed shuttle which was part of the description of the hotel amenities and the reason we booked this hotel. We tried for over 30 minutes to contact the hotel - the phone number in the reservation email was wrong and after finding the local number they never answered the phone after waiting for over 10 minutes on hold, from two different phones. We paid a taxi more than 30 pounds for a short ride since we were so tired and frustrated and upon reaching the hotel there was no sympathy, only a brief mention that a paid shuttle service connects through the hotel next door. After all that the hotel is dingy, the carpets stained and sticky (yes, literally spots on the floor that are sticky in our room - so very gross), the room was for two but only one person could be up at any time it was so small, and the hotel is just in overall run down and dirty condition - nothing like what their listing says or pictures show. The phone in the room didn't even work. We are extremely upset with this booking and will be reaching out to Best Western and sharing our experience in multiple places. We ended up getting an Uber back to the airport which came out around 19 pounds with tip.

Loved my stay at the hotel,it was very welcoming by the night team especially Jerda , she was kind and welcoming . The room and the service was amazing . But also a really good thing is that i wasnt late to my flight due to the quick access of the airport .Definitely would recommend and come again.

Good decent hotel with pleasant staff and adequate facilities. I was particularly impressed with Shezie, working on the bar a friendly helpful spirit, who was always attentive to needs of guests, he is a credit to the hotel.

It's a solid 3 star place for an overnight. The front desk worker Josef from Brazil is why I gave it 4 stars. He worked hard to fulfill my needs and was an overall super pleasant chap. I found it quiet and perfect for a layover. Tip... Take the city buses vs the Hotel Hoppa, cheaper and drops off right in front of the hotel. Buses 111 and 222 + others go right by.

Only been open 3 days, poorly stocked bar and menu very limited, bar food only. Slow check in, decor very tired and old, got upgraded to better room and then found out it was just a normal room, that is the smallest room I've stayed in as a hotel room in the UK. Would not stay here again and definitely not worth the £99 price tag for 1 night. Not a 'Best' Western!

DO NOT BOOK THIS HOTEL. IT IS NOT OPEN. I made a booking in January 2023. They emailed me 2 months later to say that my booking was cancelled. Then I had to rebook at another hotel and pay much more money because it was closer to my date of stay

We stayed at the BW Ariel Hotel as part of a overnight stay and holiday car parking package. Though the car park appeared to be full when we arrived there was just one parking space available, we noted that other customers entering the car park after us spent some time driving around desperately looking for a car parking space – car parking can be a little restrictive. We found the reception staff to be friendly and courteous. Though we had to wait for our room to be serviced, we were very pleased as we were given a front facing room looking over Heathrow Airport plane arrivals. Well worth requesting a front facing room. The room was clean and tidy and the double glazing was very efficient in keeping noise out. Disappointingly we could not use the designated dining area as it was reserved for a private party of school children – we were directed to the smaller bar area for our evening meal – not what we expected. Due to our flight times we decided not to stay for breakfast, which we assumed would be taken in the bar area again. Though our overnight stay met all of our requirements and good value for money compared with other hotels, car parking could prove to be a problem. Would consider trying an alternative hotel.

4 days before I was due to stay at the hotel I received a text message to inform meeting my booking was cancelled because the hotel had 'closed' in November and is not due to open until March 2023. On calling the hotel I was dealt with very abruptly and told to speak to Best Western customer services but not provided with contact details. I ended up speaking to a representative in Milan who eventually divulged that the hotel in question had been commissioned by the British government. Guess the rest.......

We got a deal with parking from holiday extras, car park on site was very cramped, a large group of cyclists had taken up a large proportion with their vans. We were given an accessible room which we didn't request it was clean but bed could have been more comfortable. We ate in the bar, food was nice, quite expensive but no worse than other airport hotels.

Absolutely disgusted with the way they treat their guests my car there for two weeks holiday came back to pick up my car need to use the toilet wouldn't let me in to the hotel to use to let the man on the door put his hand up to my face and said I wasn't allowed in I said I was aghast he said we don't allow people of the street I said I'm not off the street My car has be here for two weeks and point blank refused to let me use the toilet they take your money but not prepared to give you anything Service told me to use the toilet at McDonald's . this is an absolute disgrace plus the morning of our departure to go on our holiday we got up to have breakfast and they told us the breakfast room was closed at 9 o'clock even though they advertise it's open till 10 I forgive them that I can't forgive them not letting me use the toilet

We needed a room for the night prior to taking an early flight and this hotel was a good choice. We arrived a few hours before the usual check-in time so we were asked to make ourselves comfortable in the lounge area. Five minuted later, the manager came and told us we could now use our room. Many thanks.

Came to Heathrow late so I booked a stay at Best Western Ariel. Came there around 23.00, and got a quiet and comfortable room with a view into the circle. My sleep was comfortable, and the breakfast was very good, the fruit was in different bowls, and that's a good sign(I'm allergic to all types of melon). I can recommend you to stay at Best Western Ariel.

I stayed at the Ariel Hotel Heathrow as it was close to my place of work for the week. No problems checking in but the room was a little dated. Not the cleanest as there was rubbish and food on the floor that had been missed when the room was cleaned for new guest. I stayed for 5 days and the room was not cleaned once. No change of towels or no bins emptied. When I asked if this was common practice I was told. We sometimes do but you have to request it to be cleaned. I stayed on the first floor and in the foyer there is music. This music beat could be heard from my room the whole night. Not the most pleasant when you want to sleep in quiet. When I left my room in the morning there was a lot of rubbish in the corridors and it would be nice to tell guests that arrive late in the night to keep the noise to a minimum. I have stayed in other BW hotels but this really has put me off. It was a stay that was well below par, so I have booked into another hotel next week.

Parking great as you can park up and take your keys knowing your car will not be moved! Price good! Room small but OK. Accessible to some good bars (Marriott, Skyline) restaurants (Carluccios and Madhu's) But the HUGE ISSUE was the music played by the hotel outside the main doors as a type of welcome I guess?? That went in ALL Night Despite calling reception and walking corridors I could not find the source Until next morning waiting for a cab.. Music outside main entrance with the room we had directly above! A. Why have this? B. Why not switch off at night? C. When I called down how could they not know this was the problem and TURN IT OFF?? So if you stay check where you are in comparison to the front doors!

The location of the BW Heathrow Ariel is great. On Harlington Corner the hotel provides good connectivity to both Heathrow Airport and local areas. Rooms are comfortable with all mod-cons, one would expect: tea/coffee facilities, ironing facilities, etc. Amenities in use are still those of the former hotel chain Holiday Inn, the TVs could benefit with being retuned. WiFi was exceptional. The hotel restaurant is good with varied meal/breakfast choices, the bar is however disappointing. Bathrooms are dated and could do with updating. Amenities in use are still those of the former hotel chain, Holiday Inn.

I stayed at the Ariel Hotel prior to flying out of Heathrow. When I checked in this Lady came out of the back to check me in. I got the impression that she wanted to get rid of me ASAP as I was not offered the perks of being a Best Western Diamond select member, also I was not offered the choice of doing an extra swipe of my card for incidentals. Both of which I had I ask her colleague for. When I went down to Dinner I ordered the lamb shanks and something else was brought to me even though I confirmed with the Waitress that I was ordering the lamb shanks which I got in the end. The shower in the bathroom seemed to have only two settings. Freezing cold or off. If you need to get to the airport do NOT use the Hotel Hopper service which costs £7.00. Cross the road and use the local busses instead which only costs £1.65.

Dated in a single word. The staff are excellent - very professional and competent with great smiles all round. ,But the building and facilities are starting to look a bit shabby. Great selection of wines and beers. Breakfast was reasonable. Diner was a bit simple - reasonable choice, but not quality eating. Prices resonable enough.

Booked a day room at this hotel after a long journey to allow for a few hours sleep before continuing onto the next leg of our journey. We arranged check in for 7 am until 3 pm. Arrived at the hotel to be told the room was not ready and we would have to wait 30 minutes, not happy but not much we could do as it would have been unsafe for us to drive as extremely tired. Checked with reception after 30 minutes as no one bothered to come and speak to us, to be told no room, probably another 15 minutes. Very rude person on desk said "I can't clean the room for you", not something I asked her to do! I asked about the cost as we were paying from 7 am to sit in hotel reception and pretty much told tough, they were busy the night before so that is just that. After another 15 minutes went back and the rude person had left, didn't check in with housekeeping, didn't update us, didn't pass onto new person that we we were waiting, new person couldn't really care less, my husband asked if he consider the service in any way good customer service and he shrugged, and said check the terms and conditions. Eventually got to room after 8 am, no sound proofing and could hear every door banging closed, tv and conversation in nearby rooms and floor above, gave up at 12 and left the hotel. If looking for a day room try somewhere else. Appreciate Covid has impacted hospitality and most of the well trained staff moved on but this is no excuse for the terrible service and apathy to customers needs, no customer service training and complete lack of interest and professionalism shown by the staff in this hotel.

We stayed here just one night as part of pre-flight hotel/meet & greet deal which did include an overnight parking fee at the hotel. On arrival at about 4pm we had great difficulty finding somewhere to park, the place seemed in chaos with cars parked literally everywhere but were lucky enough to spot someone leaving so slotted in there. In reception there was only one receptionist and we had to wait ages while he sorted out a difficult problem with non-English speaking guest (not sure why he didn't ask for help). Our standard double room was surprisingly small for a 4-star, but was very clean and did have all the extras one might expect like air conditioning, iron, coffee making etc. Storage space was very limited. The building is a rotunda and we had an inside room and so no view, but it was very quiet. We were told that the restaurant was open and waited in it to be shown to a table. The bar staff saw us there and said nothing, eventually a fellow guest told us we had to order our food at the bar! The meal itself was very good and politely served (note that they add a 10% service charge to the bill automatically). I guess the hotel is good for just one night if you are flying out or arriving, but I would not use it again.

This is a wonderful place to stay, close to the airport, shuttles to all three sections of Heath Row and pick up. I, personally, used a taxi from the airport as it was more convenient for me. Staff and amenities first class, the food was delicious.

Average hotel, service is poor, too expensive for what it is. Rooms are ok but that's all there is. Service is a bit rude and nothing special. It isn't a place to stay for an European. Look for other places, I was the only European in the whole hotel.

The hotel itself is fine, though the circular layout is a bit nightmarish with one lift and then seemingly never ending corridor to rooms running in a big circle. The food was surprisingly very good and staff were friendly and helpful. The downside - we chose to stay for one night before our holiday and pay to leave the car for a week. On arrival the car park is small, poorly laid out and ABSOLUTELY PACKED. There were no spaces - vehicles everywhere - double parked on yellow lines, massively over subscribed. We were told to park on the grassed area underneath the trees but refused to this this as it was poorly lit. Next we were told to park alongside the building which blocked an emergency exit. Eventually we found a space, though the process was quite stressful. I guess this is an issue where they offer parking whilst people are on holiday but the site is woefully inadequate for this. Staff said the Hoppa bus to the terminal was very unreliable however we had no problem with it. I wouldn't use this hotel again, purely due to the fiasco with parking. All the others that I've used previously have always had huge car parks : renaissance and radison blue for example

The bed was comfy room was spacious for what we needed! Staff were friendly. Very local for what we needed! Bar was good and service was good. The bathroom in the room is in need of seriously being updated, unable to shower properly as the shower head came Upto my chest and Iam just over 6ft bloke.

We chose this Hotel for its convenience to LHR and that we could leave our car for the duration of our trip (9 days). It is very much a "free for all" on car parking as obviously there are many other guests who use this Hotel for the same reason. But we managed to find a spot and then went to check in at Reception where we double-checked that we had done the right thing and that our spot was OK! Rasham was the member of staff who dealt with us and he was excellent, very friendly and helpful. He also pre-booked a taxi for us to take us to LHR Terminal 5 the following morning (cost £22). All of the staff were very friendly and helpful. Our room was clean, tidy and more than adequate for our needs for one night. It overlooked the inner courtyard which meant we had no outside noise at all - just the usual sounds of doors closing at various times of the night. We didn't eat at the hotel so cannot comment on the food/restaurant but it seemed popular with other guests. When we returned to collect the car, we stopped at reception just to let them know that we were back! Our car was exactly where we left it, and there was no damage. A bonus as that is always the risk when using a general car park.

Stayed here at the end of a 2 week vacation, best mattress yet! Customer service was excellent, breakfast and dinner were excellent, shuttle to the airport super convenient, beautiful and clean hotel, 5 star stay all around, would definitely stay here again and again!

Do not stay at this hotel and avoid at all cost. We arrived on Thursday 8th September as we were going on holiday the next morning and booked parking to leave our car there whilst we were away. When we arrived there was no car parking spaces (even though we had paid for parking) and I went to reception to ask. They told me to where to park. Off I went and parked. When we returned back yesterday my car tyres had been slashed! We investigated around the car park to also find that 3 other cars had been too and 1 van broken into (door ripped off). I immediately went to reception to be told there was nothing they could do about it and it was the same as parking my car at Sainsbury's?! They did not help me with the CCTV at all so we will be getting the police involved. They rang a company to help us get a repair for the tyres and told us the cost would be £140 and they would be there in 1 hour. 3 hours later and £460 down!! The company totally lie to you. DO NOT STAY HERE

My wife and I stayed here overnight before flying home the following morning. The hotel was old, but very well maintained. The staff were friendly and helpful. The restaurant provided a very nice dinner and breakfast buffet. Although we faced the airport, we heard almost no noise from the aircraft. Our room was a King bed, but the room was obviously furnished for solo traveling executives with only one chair to relax in.

This hotel advertises 24 hour room service which just isn't true. After arriving on a late flight we couldn't get room service, the bar closed early and then when we finally get to our room the toilet didn't work. Tried to call reception but the telephone also didn't work. Eventually got moved to another room. Spoke to management the next day who said they would contact me but here we are 5 days later and I haven't heard anything !! If you're staying near Heathrow stay at the Leonardo and avoid this place !!!

Everything was good until the very end. When the receptionist recommends the HOPPA bus, do not take it. It took 50 minutes to get to the airport! It was overcrowded and late and everyone was miserable with the service. It also costs £6 - not disclosed to me by the staff! Instead take any of the FREE red buses from near the hotel which will only take 10 minutes. I'm baffled how such a service exists. Fair enough, if you have lots of luggage, but all I had was a carry on case and the staff could see that. Very disappointed my stay ended this way.

This hotel has a great shuttle service to and from Heathrow which doesn't service all the hotels on Bath Road, Breakfast is good too. Not impressed with the room though - had a shower that didn;t work and even after a service man came to fix it, it still didn't work. Won't stay there again,

Stayed one night, clean, efficient, great breakfast. Good basic airport hotel on the Bath road, on the public bus routes. Ideal for an early flight out. Would stay again if I could get a good price like I did that time.

We stayed before a flight and booked parking for 3 days. Parking is on site and the hotel is close to the airport. It is competitively priced compared to others nearby. Those are the positives. I would not book this hotel again however. It was noisy through the night- I think I slept a total of three hours. Every room door bangs as it closes. The decor is tired. The room smelled fusty and the corridors of fried food. Our room faced the rear of the hotel and there was a group of men having some a get together in the back of a van out in the car park late into the night- we couldn't tell if they were staff, contractors or just random locals. We might as well have gone straight to the airport and slept on a bench.

Stayed here before an early morning flight. The hotel does not have a shuttle but is the first stop on the bus route from the coach station at Terminal 2/3. The bus ticket cost £2.65. The rooms were clean and comfortable. There is a comfortable bar downstairs where you can buy food. The hotel is also happy for you to bring your own food or order a takeaway and eat it here. The staff were polite and hopeful. Will stay again for future flights from Heathrow.

My kids were very happy with their beds and how comfort they slept. We enjoyed the AC in such hot days. Beautiful designed hotel with good sized rooms and different bed varieties however, small car park when busy.

My room faced inside the doughnut shape building ('executive rooms' face outward). It was quiet and comfortable enough, though the decor and furniture looks a bit well worn and could do with some refreshing. It's located at a junction where there are bus stops for services to Heathrow Central Bus Station, or to other parts of London such as Uxbridge /Feltham, etc. This was useful once I returned the rental car after the first night's stay. Car parking is slightly more expensive than some other hotels nearby, I found out later (GBP16 for 24 hours). Overall an ok stay.

My toilet did not flush and the room smelled awful. We asked housekeeper to spray something went we left for the day, only to come back to a room that was not even serviced during the day. I would. It recommended this hotel. The breakfast was ok. I mean they didn't have coffee cups out, I had to ask for one but once I got a cup the coffee was good. The fruit was rotten. The rind of the watermelon was black.

The hotel is reasonably nice, with a unique shape. Rooms are a bit small and aged, but paint makes it look bright. Having shuttle to and from the airport makes the stay convenient. Special thanks to Junita, Daniel and Oumi at the front desk

We arrived in the evening and although we expected to have difficulty parking there were plenty of spaces. When we went to check in there was a large coach group in the lobby area having a handover and being told where to meet the next day, the group were completely blocking the lobby, lifts and check in desk, it would have been sensible to move the meeting elsewhere and be considerate of other guests. The check in was fine but when we asked about car parking as had just driven through as barrier was up, they just charged us £16 (which is too expensive) and didn't take our car registration, the next morning before we left we queried this and glad we did as you have to enter your car registration on their system otherwise you'll get a fine whether you had paid or not. The room was clean, basic and quiet, it's nothing special but it had everything we needed for an overnight stay. It is very near the airport and planes are constantly on the runway but with the window shut you couldn't hear anything and we slept ok. We walked out to get something to eat as hotel food was expensive. We had a hotel and airport parking deal and for the price it was ok for an overnight stay. It was really easy to drive to Heathrow the next morning and we would use the hotel again with a airport parking deal if we were catching a flight from Heathrow.

The hotel was lovely however the customer service was poor, staff very abrupt and unhelpful. I placed an order for food. Plain chicken no spice that came out very spicy hot, I ordered calamari, that was sour . Sent both dishes back, they replaced the chicken with a drink and I asked for nachos instead if the calamari, waited over 20mins so tried to cancel and asked fir a refund they advised they don't give refunds then tried to charge for the nachos, who doesn't give refunds for food that is wrong or off, they even tried to charge for the replacement meal

Not a bad hotel rooms could do with a good refurb, staff are frendly clean reception area. Rooms ok, pleanty parking space. Food and drink over priced for a cheap hotel watch when you order food as they automatticly put a service charge on before they ask you. But over all not bad hotel you get what you pay for so i think next time pay a little extra and stay in a better hotel

This is an old BW hotel that has not been updated since the 70's. The price was right but you pay for what you get. A small room with no individually controlled air conditioning, and the central control must be set at 30 c. Right now it is 24 c and 1740 and I am sweating as I write this review. There is no air circulation in the room.

Stayed at this hotel after a long flight. Easy to reach from Heathrow central bus stn on the 105 & 111 TFL buses at £1.65 each way. Bus almost stops outside on arrival, much cheaper than the Hotel hopper bus, convenient especially if you have light luggage. Check in was quick & efficient. Room was ok, not the most modern but bed was comfy, air con, tea & coffee facilities, good bath/shower combination. Most staff was friendly, some others not so. I'd stay again if the price was right.

This was a last minute booking due to a delayed flight. This was a great hotel near Heathrow Airport which included a wonderful breakfast buffet. Hotel had access to a airport shuttle which came in handy.

Comfortable hotel offers breakfast and parking. Rooms are guiet despite overlooking the runway. Bus service to terminal five much cheaper than shuttle. Book direct to save money. Staff helpful and fairly quick book in proces

Room was air conditioned, double glazed, tv , phone etc etc, all the thing you expect from a 5 star hotel, but this is 3. Lovely staff and well stocked bar. Best fly and park programme via their website. Will stay again

This was the worst experience I have ever had and I've stayed in many hotels over the years. As I got into bed the headboard landed on my head causing a big bruise. I had to move room late at night and the breakfast was the worst I've ever had. Nothing fresh. Management don't care either, the duty manager took my details to give me a refund and still has not actioned it one month later. I reported this hotel the health and safety executive. It needs to be knocked down

Booked for 15 days parking and one night stay. On arrival, the hotel looks tired but in reception area it was very good. Luckly we found the last space to park. Check in was very smooth, we wss upgraded to superier room with a view over airfield. The room was clean with minor issues, not reported as only stsying one night. One bathrobe, ond pair of slippers, one packet of biscuits and fridge did not work. Had evening meal in hotel as did't want to move our car and loose the space, food was reasonabe but ezpensive (typical london or hotel rates). Slightly annoyed about £5 service charge, as i thought that was my decison and no indication until paying. As said above, rooms OK but a little tired( hotel used to be holidsy inn). Limited parking. Reception staff helpful. Food prices- a little high Shuttle bus to terminal 3 took 30 mins. I would use again to stay.

We needed a hotel that was close to the airport as we had an early flight out, so just booked the one night. Definitely a good hotel to stay at, Staff were courteous and helpful even though we were there just a short time, Room, bed and bathroom more than adequate.

Very good value. Nicely fitted hotel. Very well located around Heathrow airport. Perfect for an overnight stay before an early morning flight. Very well connected in/from the airport by bus (X140). Upgraded for free to a double room. Amazing breakfast. Clean and quiet. Winning

Our flight was delayed 10 hours and the airline gave us a voucher to this hotel. On arrival we were all (not just us but other displaced travellers) treated like they didnt want us there. They loudly complained between each other that the airline had booked 5 families without calling ahead. One shouted to the line of people "im telling you now if you dont have the right voucher im not giving you a room because that means im not getting paid". We had the correct voucher. I asked about what time the restaurant closed as we had a voucher too. He said they want to close early (despite website saying open till 10pm). He said "i can ask but its up up them" -with further moaning about people arriving late (9pm) with free vouchers. I said that we were customers too regardless of voucher and it was very unprofessional to speak about us all like this within earshot and we should be treated no difference. I felt like we were homeless people who had been offered a night in a hotel for free, but no the hotel is getting paid for the stay! There was no help with our luggage which is excessive, and even in the morning when i called for assistance the guy told me to come and get the luggage trolley myself. Coming from a tipping culture it might have been within their best interests to be pleasant but we were not afforded a basic level of hospitality. The manager on duty was Prashant and the guy handling our check in was Mohamed. It was these two that made the several impolite comments. When challenged Mohamed apologised saying "sorry you're right at the end of the day you're still guests too". As if we really were* second class customers. Those members of staff are a shame to West Western.

Great location on Bath Road for pre flight stopover. Parking is available but we struggled to get a space so had to park round the edge of the car park against the restaurant window. Rooms were fairly small but adequate, nothing fancy but fine for a 1 night stopover. Breakfast was nothing special. Bar prices are extortionate as they are in most hotels around here. Staff were very polite and helpful. Would use this place again based on its location

Good access, plenty of parking although a little expensive for hotel guests. Good option if staying over pre/post flight. Staff very friendly.A good range of food with good service. Will be happy to use the hotel in future

My wife and I booked one night at this hotel as we had an early morning flight. The room was a little on the small side but for 1 night it was perfectly ok. Despite being close to the airport we had a good nights sleep. Parking reasonably priced for 1 night, staff at check-in and out very informative and friendly. All in all a very happy stay and we would use the hotel again.

A one evening stop over for a flight next day. Simple easy hotel. Room we had prepared had a large fan in it that we had to get removed. No major issue! The shuttle bus in morning takes 45 mins from the hotel to the airport, which left us in a panic in morning. The reception team didn't tell us that. But overall, nice simple stopover hotel!

The hotel housekeepers never entered the room to clean it so the sheets were never changed. The shower didn't work, so I had to take baths. The cable TV was mostly Data Only. There were several fire alarm tests which were startling.

Stay was ok - room was very clean and staff were friendly. The only problem I had was that there are no irons in the rooms, you need to call for one. I was given an iron that was broken at around 8pm and unable to get another one even after checking with the front desk staff a number of times during the evening/the following morning. The staff tried their best to find one however I needed to attend my meeting the following day in unironed clothes. Slightly inconvenient as I would expect this to be something that was found in each room.

Over all very nice place to stay if you want to be close by airport and do not mind sriving to and fro to the town. Very good team, very helpfull staff, clean rooms, only draw back you pay for your breakfast ( not like American Hotels all included in the price of room. would recomend to stay for the value for money stay.

Stayed overnight, first impressions were ok but then we found we had dirty towels [make up on one], we had a noisy extractor fan outside our room, The gentleman who came up to investigate said it would go off at 11pm, he told us to help ourselves to the chocolate and water in the minibar for free!!he also forgot to say it would come back on 6am. Lady behind the bar was miserable and charged £9.99 for two pints??? unlike the lady behind reception who was very pleasant .We were the only ones sat in the restaurant for a meal, which tasted good and the breakfast was good.We will definitely not be back.

This was our second stay at the Ariel. First time we had a room on the third floor - comfortable bed, decent facilities, nice shower despite the shower curtain. Second stay we had a room on the second floor - decor was tired although clean. Beds were comfortable. Shower curtain in bathroom. No hot water. Room smelled like a rugby club locker room. Bathroom smelled of drains.

The hotel is conveniently located near the airport, and has an unreliable shuttle service to and from the airport. Main reason I came back is the pleasantness of from desk staff Oumia. She is helpful and genuinely cares about the guests staying there. Well done!!

All the staff at this airport hotel were very welcoming- they all had smiles on their faces and were polite and efficient. The hotel is handily placed for Heathrow (approximately £20 for a taxi to the Terminals or there is the [not so reliant] Hotel Hoppa which is scheduled to run at half-hourly intervals during the day) The journey only takes 10minutes in a taxi. Our room was very comfortable and quiet with a large bathroom, a large flatscreen tv, excellent free wi-fi and plenty of tea/coffee facilities. Breakfasts were excellent with plenty of hot and cold choice at the unlimited buffet. The evening meals were also very tasty with plenty of choice as well as being good value. Alcoholic drinks were reasonably well priced too. If you are arriving at Heathrow by car it is well worth contacting the hotel to check out their good value “stay and park” deals. Overall, a very good value airport hotel and worth considering if you are stopping at Heathrow.

From the outside the place is shabby and tatty. The smoking area is immediately outside the entrance lobby which is off-putting for non-smokers. I was overnighting there and flying out from Terminal 5. When I questioned the guy on reception about shuttles / buses to transport me there he fobbed me off by telling me that then shuttles were ‘unreliable' and the bus route was ‘complicated' before proceeding to offer to book me a taxi for £22! The bus stand is directly across the road and what was previously a free TFL service before Covid now only costs £1.65 with an Oyster card or debit card. The N9 bus goes directly to terminal 5 and takes about 15 mins. Rubbish hotel, there are many better in the same area.

I'm leaving this review on behalf of the film company I work for. We're very upset with our experience regarding this hotel. We had booked it for our staff to stay at during a film shoot in England. When they arrived, they found out it was being used as a quarantine hotel for COVID-19, which is not stated on the Expedia website. Due to this and in an attempt to keep our staff as safe as possible, we had to last minute book them at another hotel and Expedia and this hotel refuse to refund us. We understand we picked the "non refundable option" but we wouldn't have picked this hotel for our staff to begin with if we knew it was being used as a quaratine location. This is very frustrating and we'd like our money back. We'd also wish it wouldn't have been such a long process between communicating with the hotel and Expedia only for them to reach a decision of no refund, an extreme waste of our time.

Me and my daughter stayed at this hotel as part of a coach trip. From the outside we wasn't expecting much it looked tired could do with a bit of paint, but was surprised when we went inside. The reception was tidy and modern. The room was basic but comfortable not a great view but that can't be helped. The beds were not bad and the room was warm. We had dinner included in the coach trip which was a buffer service with a lovely homemade curry and my daughter had fish n chips. They also did a great salad and lemon cheese cake. The bar was nice but a bit pricey. The next morning we had a buffet breakfast with fruit salad. The only criticism I had about breakfast was the fresh fruit grapes were not cut after the tragedy of a young boy choking on a whole grape a few years back I think this should be done. Overall a great visit and would definitely stay here again if I was flying from Heathrow.

We couldn't have asked for better service, particularly from Lester and Roshan - they were fantastic and so helpful, even arranged taxi for us which was on time. Nice, clean room. Great location for Heathrow. Parking area very well lit and felt self for car parking. Great views of the planes and runway from our room (which was on the front) but even given this, it was very quiet. Would definitely stay again.

The single room a little dated, but the warm welcome and the professional service was very good. The buffet breakfast was good variety and plentiful. Can ask for any individual requirements. Reasonable variety for dinner.

Superb service at reception. The food was great in the restaurant The rooms were comfortable with a great view of the runway. Hoppa service takes you to the Heathrow terminals for a small charge. No hesitation in stayng here again if the need arises.

Until very recently, this was a Holiday Inn property, but in 2021, Best Western took it over. They haven't made many changes and the service level remains about the same, but the hotel was getting tired and it's perhaps too early to expect BW to have made any improvements. Since Heathrow has abandoned the free local bus fares, you no longer have a free option to reach the property from the airport. Regardless, the local bus is still the cheapest and most convenient option. Much cheaper and more direct than the expensive Hoppa bus service or indeed a taxi/uber. Maybe in the future the free bus fares will be reinstated. The 105 & 111 buses take you from the Heathrow bus stop straight to the hotel's front door, but you will need a credit card or oyster card to pay the small fare. Once inside, the staff are generally friendly, although that's a bit hit and miss. Technically, masks are still required as of February 2022, but most guest ignore this and there appears to be no sanction for them. The rooms are on three circular floors and they vary in size. Some are very small and have very small beds for single people. Make sure when you're booking, you're choosing the right room for your needs. Some rooms come with fridges, but they are more expensive. Basic rooms come with a huge empty space where the fridge used to be and that BW removed. Linens are clean and the beds are comfortable and there is daily housekeeping. There is temperamental hot air heating. It switches itself off arbitrarily and you will always come back to a cold room. There is a flat screen TV with a vast range of channels, but amusingly, the channels are not organized in the standard UK configuration. BBC1 is channel 28, ITV1 is channel 96! Good luck finding any of the basic channels in the forest of Sky channels given preference. Bathrooms are very small, but they do have a bath/shower combo and the water pressure is very good. There are basic shower gels/liquid soap in locked containers and they were empty when I checked in. Towels are OK. There is historic staining, but generally clean. Toilets don't flush very easily at all. You'll have to make several attempts and wait for the water tank to fill up in between. There is a hairdryer in the sleeping room. There is a heated towel rail in the bathroom, but it didn't work in my room. Rather than move me, they rolled in an electric heater. Since you can't use an electric heater in a bathroom, this was not entirely helpful. Eventually, the power in the room failed entirely. No electricity whatsoever. That's when they finally agreed to move me. Very inconvenient. There is no staff to help you with bags etc. Rooms have little insulation. The outside world is very well muffled, but the internal noise is pretty bad. Your neighbours every word and every other action is pretty clearly heard from room to room. The hotel was not busy by any stretch. It was mainly empty. You do have to wonder what thinking is happening when they put guests next door to each other in an empty hotel. Breakfast is very good. Cereals, cold meat, yogurt, chopped fruits, coffee, tea, bread, preserves and croissants are all help yourself. There is also a full English made to order and it's very impressive. However, some days, the same food is available as a buffet. I think it depends on the number of occupants. They really need more than one coffee maker. Just one for the entire restaurant isn't good even when there are a small number of guests. The guests are a bit of an eclectic bunch or were when I was here. Not the hotel's issue exactly, but they do nothing to alleviate some pretty obnoxious behaviour. One particular couple seemed to think they were the only guests and also seemed omnipresent. Their raucous, obnoxious public phone calling and watching music videos at breakfast was something the hotel could have curtailed. Something they may want to think about. I got a good rate, but at the same time, I got what I paid for. There is a LOT of competition around Heathrow these days, with some very modern, cool properties and some very basic options. Not sure where the Ariel fits in. Undoubtedly BW will figure it out.

I have been staying here for many years (when it was a Holiday Inn), and now the franchise has changed to a Best Western it is still a great choice for Heathrow. The staff especially Roshan and Daniel excel in hospitality and care of their guests. It is an older hotel but very comfortable ,and very convenient for the terminals.

Junita, Alyssa and Daniel were amazing and I had a lovely stay for about 2 weeks. Shoutout to the F&B staff as well: Cresida, Clarissa and Oumi who were always there for me. Hope to see everyone soon!

overall good customer service and helpful staff . chef and restaurateur are best. Good size for the prince. Food are very good. Most Reception staffs are polite and friendly. Hotel toiletries are good quality and room service are great. Clean and good to recommend ed to others.

The staff are brilliant! I cannot fault them AT ALL! It was my second time staying here and as soon as I walked into the lobby, I was welcomed worth “welcome back”! The toilets in the rooms are very dirty though!

Right next to Heathrow terminal 2, (they literally have a bus stop opposite in which you can take the 105 or 111 to Heathrow.) Friendly staff, great room, what more could you want? It was well kept and professionally run,

Great hotel experience in convenient location you will not want to leave The tranquility was especially appreciated after the too large and overpriced holiday inn which played McDonalds music throughout all their communal areas at all times

The customer service I received from the staff was terrible. I had called earlier that day while I was on route to London, from Newcastle. I talked with someone and I asked if I could book a room over the phone. I was told don't worry about booking it over the phone we have plenty of rooms for the 2 nights I was staying. I asked for a double bed, he said £65 I went great. I'll see you about 10pm. Got to the hotel and was told that the rooms were £95 a night and all the rooms were taken by booking.com! So I went onto booking.com to look for a room. I was then told not to book a room on booking.com that they were canceling out the rooms on B.Com. So I went onto Best Western.com and got a room cheaper than the hotel price and B.com! The willingness to make the sale by the front desk staff was terrible abs the level of customer service was awful.

I stayed here for just one night as I'm sure most people do. The hotel has recently changed brands from a Holiday Inn so the taxi driver wasn't sure where it was. Taxi fare is around £14 for the 5 min drive then an extra £5 if you are being dropped off at the terminal - rip off but that's London! A special mention to the night manager (Rohan I think his name was) whom checked me in. He was so friendly and helpful without being overbearing and going beyond and surpassing previous check in experiences I've encountered at other hotels - a real asset to the hotel. I was upgraded to an executive room, though not entirely sure what defines this as it cant be the size or chocolate biscuit however it had everything you would need even if it was a little dated it was clean well maintained. There is a regular shuttle service cheaper than a taxi. Private parking is £15/night!! For a short overnight stay this was ideal and good value and I would probably stay here again in the same circumstances.

Hotel staff totally amazing and extremely helpful, I thank you very for the warm service and food during my 11 night quarantine stay. Security team very anal explanations as follows ok so hear goes. Arrival day is not counted as Day1 why!!! In fact it is an 11 night experience. Yet you book a 10 day quarantine package!!!! You have to get tested on day 2 and day 8 fine no issue and totally accepted. This is the only thing they do well as security….. Your allowed 30 minutes of exercise more security officers than in prison to make you feel welcome why would I look to escape early if there is a big government fine I don't think so…. This hotel is a circular, can you walk all the way around the hotel nope goes with the craziness of the rules only half the car park is part of the prison exercise route. Craziness starts getting wilder… though NHS confirm both tests negative your not allowed out till the morning of day12!!! WHY when tested negative on day 8 and results out on day 9…….. for both tests. You are allowed deliveries in through Deliveroo and other partners which is well received. So covid is not in supermarkets or delivery shops….. However nothing is allowed to be sent out…. Even after both negative tests. Rules are just mental….. finally trying to speak to security in English very difficult recommend to bring an interpreter.

This is now called Best Western. But Best Western is a ghost and cannot be found online... Here is why. I was initially going to write a long well-written review but changed my mind as I cannot be bothered. Staff - These people should not have jobs that involve human contact. Extremely rude. They shout at their guests. They don't bother picking up the phone. They never do what you ask them to do. For example, as a muslim bacon breakfast was a no-no. Yet I still kept getting it. There are so many examples where I asked for simple things and they would simple not do it. How about fix a flush? No, can't be bothered. To be fair, there were two ladies who were nice. The rest? Horrible people. They tried to put two adult siblings in the same bed! Room - Window not allowed to be opened properly due to 'toxic' air quality. Furniture broken and outdated. Flush didn't work properly. Bath was dirty. Room was ice-cold. Area - Planes landing making immense noise. Food - School dinners would put their food to shame. Salmon was ok. Everything else? Bland and flavourless. The spaghetti bolognese had a a weird after-taste - how can you get that wrong? Just use Dolmio! No microwaves or fridges allowed in the room. What made thise place 100x worse was the hotel staff. I had to do my Hotel quarantine paying almost £3,000. They treated me like a criminal just because I chose to come to the UK and quarantine like a law-abiding citizen. What a joke. You can't even complain and they LIVE that. Their catchphrase: Talk to CTM. I told them there is a 3 hour wait to get through to CTM. 'Not our problem'. They are exempt from ANY complaints or accountability and they KNOW it.

I had the displeasure of staying at this dive for hotel quarantine- checked in 1 April & checked out 12 April. Seriously bad food, bad wifi, waited 6 hours for clean towels and garbage bags for the room, the bathroom sink didn't drain as plug was broken and I can go on. When I checked out I was told by the receptionist that my £50 deposit would be refunded in one week. 2 weeks later call and explain no refund of deposit then am told it would take 2 weeks after checkout. 3 weeks go by still nothing so I call again on 4th May and speak to Wayne who says he will look into it and call me back. No call and it's now 14th May and I call again and the absolute displeasure if talking to Rosh who kept talking over me and not let me finish my sentence. When I give my international number tells me thats why no call back as they can't call international. He then starts talking to someone else whilst still on phone to me which was so rude. Its over one month and I still haven't got the deposit back I had to pay when I checked in. This is seriously bad and CTM North don't seem to care about the quality of hotels they are charging £2400 for two people to quarantine in. Absolute shocking and disgusting treatment.

We stayed in this hotel together with my wife and daughters (4 and 1 years old), during the quarantine period. We found the hotel extremely unsuitable for families. We spend 10 days between walls and a locked gate, there was no heating, no mattress for the baby cot, our simple dietary requirements were completely ignored, no mini fridge, no microwave, we had to eat from plastic and cardboard boxes.

I booked this hotel using my Chase Sapphire points on Feb. 9, 2020 during the debacle that hit the UK on the same day -- Storm Ciara. My BA flight from London to Denver was cancelled and rescheduled for the next day because of the storm. However, when I arrived at the hotel, the manager informed me, as well as many other stranded passengers, that the hotel was overbooked, that it had no rooms available, and that our payments (whether by points or funds) will be fully refunded. However, the hotel is now denying this conversation ever took place. I have sent the hotel multiple emails, no response. Further, Chase has contacted the hotel directly, and the hotel has refused to refund my points, giving "no reason" as the rationale for its refusal. I mean, talk about open, blatant, civil theft. If I could give this hotel zero stars, I would.

Comfortable stay have stayed before. Carpets on1st floor hallway have been replaced and walls decorated. Booked to leave car for 15 nights. Oh on our return discovered curtesy of Hoppa bus driver hotel closed and is to be taken over to be used by anyone with Covid-19. Car had been moved to different location on hotel grounds by transporter, luckily no damage to car. Workmen were erecting barriers etc around hotel needed to be escorted to collect car.

We stayed at this hotel mainly because it was close to Heathrow and to the car rental place. We had a good dinner after landing (after 20:00); the room was fine; double bed a bit on the firm side; surprisingly very little noise (we're close to an airport after all!); breakfast was good too. We used a shuttle bus that goes to all nearby hotels (about 7 pounds per person), with the Holiday Inn being at the end of the run (count 20 to 30 min). Would go back if in a similar travel itinerary.

Reasonably acceptable hotel to stay in before my flight to Kiruna. Room was clean and quiet. Prices in the bar very expensive. A large coffee was £3.60! Right across the road from a free bus to terminal 2.

We chose this hotel for a single night stay between long flights. Very convenient and pleasant staff. Small reception area so that if someone else has a problem ahead of you there may be a longish wait for service. The beds and room were comfortable though rooms are small. We enjoyed our dinner in the restaurant and the included breakfast was fine. Overall very good value and the free bus and Hoppa bus to the terminals are available t the door!