Best Western Northfields Ealing Hotel

Dear Mario, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the air conditioning and the cleanliness issues you described. This is far from the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement. We also regret that our team did not respond effectively to your concerns during your stay. Providing attentive and helpful service is very important to us, and we will be addressing this internally to ensure better guest support moving forward. Your feedback is invaluable in helping us improve. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity in the future. Kind regards, Anil Front Desk

Dear Guest, Thank you for your thoughtful review! We're delighted that you enjoyed your stay and found our location convenient. Being situated between Heathrow and Central London, right opposite the Piccadilly tube exit, truly does make it easy for guests to explore the city or catch flights without hassle. We're pleased to hear that the quiet, clean, and warm room met your expectations, and we're happy you appreciated the addition of the kettle, as we understand how important it is for guests to have that extra convenience. Our brand new bathroom and large shower seem to have made a positive impression, and we're thrilled that you found it to your liking. We strive to provide a comfortable and modern experience, and it's great to know that this was reflected during your stay. Regarding the breakfast, we appreciate your feedback. We work to offer a variety of options to suit all guests, and your suggestion to expand the sweet options is noted. We're always looking to improve and create a breakfast experience that's as enjoyable as possible, so we'll take your comments into consideration as we refine our offerings. It's wonderful to hear that you found our property to be good value for money. We aim to offer our guests a balance of comfort, convenience, and affordability. We truly appreciate your recommendation and would love to welcome you back in the future for another enjoyable stay. Once again, thank you for sharing your experience and providing helpful insights! We look forward to hosting you again soon. Kind regards Sandeep Singh Bhandari

Dear Nicola, Thank you for taking the time to share your review and for providing us with a 4 out of 5 rating. We're delighted to hear that you were happy with your stay overall and that several aspects of the hotel contributed positively to your experience. We understand that staying in Zone 3 might feel like a slight limitation initially, but we're glad that the extra 15 minutes on the metro didn't detract from your overall enjoyment. Being located just 50 metres from the metro station is certainly one of our key advantages, and we're happy that you found it convenient for exploring London. We hope the easy access to the city's attractions helped to make your stay more enjoyable. It's great to hear that you chose our largest room and found it to be both spacious and clean. We take pride in maintaining high cleanliness standards and ensuring our guests feel comfortable in their surroundings. The fact that you appreciated the size of the bathroom, especially in comparison to London's typical standards, is something we're really pleased to hear as well. We aim to provide rooms that give our guests ample space and comfort. Regarding breakfast, we appreciate your honesty. While you found it to be average, we're always looking for ways to improve and enhance our breakfast offerings. Your feedback is valuable, and we'll certainly take it into account as we work on expanding our menu to include more variety and higher-quality options for all guests. We're also glad that you found our staff to be fairly friendly. We aim to provide excellent service, and we appreciate your feedback on this. We'll continue to work on making every guest feel warmly welcomed and well taken care of throughout their stay. Thank you again for your thoughtful review. We hope to welcome you back in the future and make your next visit even more enjoyable. If there's anything we can assist with or improve upon for your next stay, please don't hesitate to reach out. Kind regards Sandeep Singh Bhandari

Dear Guest, Thank you for your positive review of your stay in London! We are delighted to hear that you had a pleasant experience at our hotel. It's wonderful to know that you appreciated our convenient location, comfortable and clean rooms, and the daily housekeeping service. We are also pleased that you enjoyed our breakfast and found our staff to be kind and helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Patrick Front desk.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely appreciate your input, as it allows us to identify areas for improvement and enhance our guests' experiences. We apologize for any inconvenience caused by the basic breakfast and cleanliness issues you encountered. Your comments are taken seriously, and we will be addressing these matters promptly to ensure that future guests do not experience similar issues. It is disappointing to hear about the oversight on the last night, and we sincerely apologize for this lapse in our service. Rest assured, we will be reinforcing our housekeeping procedures to prevent such occurrences in the future. Your suggestion about additional services such as a gym is duly noted. While we currently do not offer this amenity, we constantly evaluate and consider guest feedback when planning any potential enhancements to our facilities. On a positive note, we are thrilled to hear about your positive interaction with our receptionist, Patrick. We will make sure to pass along your kind words to him; it's always rewarding to recognize our team members who go above and beyond to create a positive experience for our guests. We appreciate your constructive criticism, and your insights will undoubtedly help us in our continuous efforts to provide an improved and more enjoyable stay for our guests. Should your travels bring you back to our area, we would be honored to have another opportunity to exceed your expectations. Kind regards, Patrick Front desk.

Dear Sabrinaar, Thank you for taking out your precious time for sharing your Bankable feedback about your recent stay with Best Western Northfields Ealing Hotel. We are thrilled to know that the stay was perfect which met most of your expectations. It is good to know that location was convenient for you as all the destinations within reach and room was spacious and comfortable. Our team is dedicated to provide best available services to our lovely guests & nice to hear that staff members were supportive & friendly. We really apologise for the inconvenience caused, please note that we do have few quiet rooms available as well that we give on request, but please be informed that these are subject to availability thus cannot be guaranteed. And regarding the minibar, please note that your suggestion will be taken into consideration and when you come next time you will find new changes as well that you will love. Finally regarding the shampoo & conditioner, please note that our reception is open 24x7, generally we do have shampoo in room , but for some reason it was not there if requested at reception same could have been given. On the behalf of entire team i thank you for a Superb review 😇. Hope to host you again in near future . Kind regards Sandeep Singh Bhandari