ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Vauxhall Hotel, Londres

3.5/5  - basé sur 48 notations.
152 Old South Lambeth Road, SW8 1XX, Londres, Great Britain - See map

Best Western Plus® Vauxhall Hotel lies south of the River Thames, in central London. It's less than half a mile from Vauxhall station, where you can hop on a Victoria Line Tube to Victoria or Oxford Circus or catch an overland train to London Waterloo. Buses to Parliament Square stop near the hotel. The hotel's contemporary, boutique stylish lobby makes a good working space for informal meetings. The hotel is just four stops from shoppers' heaven on Oxford Street. Half an hour's walk along the river takes you to the London Eye for panoramic city views, while a stroll over Vauxhall Bridge brings you to Tate Britain.

Best Western Plus

Vauxhall Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 51 guest reviews
NOTE ISSUED
Excellent
19
Very Good
16
Average
7
Poor
4
Terrible
5
REFER TO NOTICE
Business Business
24
Couples Couples
15
Family Family
2
Friends getaway Friends getaway
2
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"VERY clean and nice"

5
18/07/2018

The rooms are small, but the receptionist/manager is super nice and everyone is friendly and helpful. The hotel is either new and newly renovated and it is pristine condition. Everything worked well and there were no problems at all. The cleanliness needs to be mentioned again, as I don't think I've stayed in a hotel so clean and I travel a LOT. I traveled with my wife and 4 kids. They don't have a kids/family room, but we were able to split up into a couple of different rooms. The distance from the attractions was a bit of a disadvantage, however, the Tube (AKA "Underground" subway) was only a 10 minute walk away, then 25 minutes by tube to the cities center. If you like your peace and quiet, this is the place for you. It's very quite and there's a wonderful pastry shop on the corner for a delicious and more affordable breakfast than the hotel offers (if it's not included with your room like ours wasn't). There are also other restaurants around (not too many), like a pub, a deli (and at night a pizza joint). There's also a park nearby (half-way between the hotel and the Tube) if you want to take a picnic from the deli or just take a walk. If you have time to take the Tube into the Center each day this is the perfect place for you, as staying in the center will be very expensive. For sure buy the Oyster Pass at the airport, load it with credit, and then you can get on and off buses and tube with no problems at all. Both the tube and the bus station are near each other. When you're finished with the Oyster Pass, take it to the office at the airport where you bought it and you'll get all the money that's on it back! Also, there's a 5 euro fee for each Oyster Card and you'll also get that money back as well. You have to have one card per person, no exceptions. I'd skip the London Pass, btw, it wasn't worth it's value. It's hard to hit that many attractions in a day or two to be worth it. Tip: If you go the Eye in the morning there's barely even a line.

ReservationsBW, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Mattactis, Thank you very much for this wonderful 5 stars rating. My team will be very happy to hear about your kind words, it is always very appreciated when our efforts have been noticed. We hope to see you soon coming back again at our hotel. Regards Fahad

"Great hotel"

5
11/07/2018

Stayed for one night with my wife, close to US embassy. No evening meal but loads of great places to eat local, recommend Humble grape, Battersea. Very clean and modern, especially the ensuite. Staff very helpful

"Loved it."

5
06/07/2018

A small boutique hotel, nicely tucked away just off the main street and modernly refurbished. We enjoyed our short stay here and were very comfortable. There are coffee shops and restaurants nearby and the tube is walking distance. We would like to say a big 'thank you' to receptionist Rufi who made us so welcome when we arrived on a very hot day. Staff go the extra mile here for long travelled tired guests and it is very much appreciated. We hope to be back.

"Hotel that does everything right"

5
29/06/2018

First of all, lets manage your expectations: If you're travelling for work, staying for one or two nights and the larger, more established hotels are fully booked or out of cap and you want something better than the Travelodge, Holiday Inn or a Premier Inn, then this hotel is perfect. If you're a family visting on vacation for a week, or a couple down for the weekend that want a showstopper then this hotel won't tick the right boxes. The hotel works because it takes everyting that makes the budget hotels such a good business model and completely perfects it. It's entirely demanding of the increased room rate over the budget hotels but it still sits at a very comfortable price point. The hotel works because it forces you to take an inventory of your wants and needs as a business traveller, and offers everything you need with a premium feel. The rooms aren't enormous, but are comfortable, air conditioned and tastefully decorated - do you actually need that extra space? Some of the hotels only have small windows in the basement area, but there's nothing to look at out of them anyway. And they open! There's no wardrobe, but a rack to hold your suitcase and space to hang your shirts up - when was the last time you really unpacked everything for one night? The bathroom consists of a shower, basin and toilet, but is finished to a standard that far outclasses its budget rivals - do you actually need the rainfall shower and separate bath? There's no on site restaurant, instead the front desk will order deliveroo directly to your room. I don't even have to open the app. The breakfast consists of toast, scrambled eggs, juice, coffee, pastries and is served in a comfortable and well decorated room - Do you actually need 12 different types of sausage? Even staying at the upmarket hotels I can't remember the last time I didn't have just scrambled eggs on toast. The reception area is a desk staffed by one friendly person, with a small bar - do you need a 3 million pound lobby designed by someone you've never heard of? Yes, these are all cost saving exercises, it might not be everything you could possibly want but the BWPV has succesfully identified everything you need and delivers it on a silver platter at a reasonable price. I couldn't recommend this hotel enough.

ReservationsBW, Front Office Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Jack, Thank you very much for this wonderful 5 stars rating. My team will be very happy to hear about your kind words, it is always very appreciated when our efforts have been noticed. We hope to see you soon coming back again at our hotel. Kind regards, Fahad

"Prison of Noise"

1
29/06/2018

I have stayed in some questionably established hotels in my time across the world but the strategic photography and elegant indications of good quality accommodations end almost at the moment you arrive at the entrance. I'm reminded of the entrance of perhaps a hostel you're taken to because your plane has dropped a wing somewhere outside Minsk and these were the only rooms in town. Having spent a few moments convincing myself this was not a dream, nor had I stumbled upon by mistake a cowboy themed ‘best western' brothel. A front door sized entrance I can affirm is utterly fabulous fun to get through whilst holding bags, being convinced a ‘madam' will still appear with a list of services, the icing is the poor trainee left to seemingly run the hotel alone at 1am. Now the fun really begins, believing my stay could be a protracted one, upgrading to a ‘junior suite' gives, well those of us that have stayed in hotels claiming to be even 3* would hint to a generosly proportioned room, perhaps a sofa and I don't know - A Wardrobe Perhaps?! I opened the door and had to remain open mouthed for some time, I could just about manage to get into the room being that the nightstand is approximately a rats tail's width from the door, there was at least a bed - hurrah - as for seating, the sole occasional table with a chair worthy of the namesake. You wouldn't want to sit there for any period longer than on the occasional emergency. A dark work area and a tv so small, that from the bed, I would have been straining to watch the coronation of Queen Elizabeth II. Having absorbed the pretty, yet compactly disappointing bathroom with this fascinating Uk obsession with nailing cheap product dispensers on the wall: it then hit me, why is it so dark. Yes it was 1:30am but there's dark and there's Russian prison circa 1923 dark - there was no wall based window, anywhere - a skylight high up a tube ceiling gap. So a prison it is, or a submarine - either way I didn't pack for North Sea trials. Tried sleeping one night but you hear every door, every domestic quibble, pin drop? Yes heard that too. The staff nattering possibly so distracted the DND sign still ensured I received the obligatory bang on the door “housekeeping” In short, this planning application disaster should be avoided under all normal circumstances. Unless of course you're a mole, a gluton for disappointment. Or just released from the aforementioned Siberian prison. Never again.

Rufi H, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Philip, We value your comments as they enable us to further improve our services and to surpass the very high standards our guests expect. I am sorry to hear that your stay with us did not live up to your expectations. I sincerely apologize for the poor experience and service issues you have encountered during your stay with us. We pride ourselves in providing the highest level of service especially to our loyal guests and we deeply regret that we have failed to deliver on this occasion. I can assure you that we treat guest comments very seriously and take decisive action to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. Thank you for staying with us, Guest relations

"Small"

3
20/06/2018

Clean hotel tucked away off the high street. Small room with no windows which felt very odd and a bit cramped. Ok for a 1 night stay but wouldn't stay for longer as no room to put anything. Handy for Vauxhall station.

"Small room with no view"

2
15/06/2018

The room was too expensive for what it was. We had a very small double room with a very small window so high you couldn't see out of it. The room felt a bit cramped and not airy because we couldn't open the window.

Rufi H, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Macruse, We are very concerned to read your review and I apologize that you were unhappy with your stay. We can assure you that we treat guest comments very seriously and take decisive action to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. Please contact us if you decide to stay with us again, so I can make sure we will make up for the disappointing experience you had. Kind Regards, Guest relations

"Wonderful boutique hotel"

5
11/06/2018

Highly recommend this splendid boutique hotel. Fabulous, helpful staff. Excellence in comfort, cleanliness, location, furnishings and decor. Will definitely come back and stay here again. Great value for money. Five star experience! Thank you so much.

"Small hotel, good location, skip the breakfast "

3
10/06/2018

Very clean and modern hotel. The room was very small, but well-kitted out and had plugs sockets in all the right places which is important for business travel. Also only a 10 min walk from Vauxhall station. Breakfast was a bit odd and I ended up skipping it even though it was included. The reception area is quite pokey and a few tables in from of the desk seemed be the breakfast area. It wasn't clear where the breakfast actually was though.

"Pleasant stay"

5
07/06/2018

This hotel is clean, modern and well-priced. The staff, particularly the manager, was very friendly and accommodating to my needs and requests. Good restaurants, supermarket and pubs nearby in a neighborhood setting that's not hectic yet very close to Central London. I have business in that area and will return.

"Overnight stay.."

5
07/06/2018

Arrived at BW PLUS Vauxhall to be pleasantly surprised by how compact it was but it's got everything you want. Welcoming staff at a clean bright reception and our room on the second floor was smaller than others I've stayed at but looked newly decorated it was clean comfy with everything you need. We sat having drinks round the corner at a patisserie which was delightful before venturing into the city for the night, returning a little later and eating at a local tapas restaurant 2 minutes walk from the hotel...Estrela bar south lambeth road...well worth a visit Back at the hotel the room was quiet and very comfy..in the morning breakfast is continental with options but was fresh and more than enough. Room service is available on request. Staff were very approachable and booked taxis for us which were not expensive and worth while for us at night. If you want a nice clean hotel without paying a fortune with good food close by and 10 minutes from the tube you'll not do much better in Vauhall than this BW plus... Thank you for a lovely stay....

"great stay"

5
08/05/2018

nice and clean hotel and rooms very welcoming staff. great location if your a fan off london. nice to have a chocie to have a breakfast or not. shame they didnt have a bath but under stand they need to save space

ReservationsBW, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Thank you for your excellent review of your recent stay at Best Western Plus Vauxhall Hotel. We really appreciate you taking the time to recognise our efforts and above all we are so glad you enjoyed your stay with us. We hope we get the opportunity to welcome you back in a near future. Best Wishes,

"Nice room. Food?"

3
04/04/2018

Room was a small but nice room, very clean and comfortable. Breakfast was cereal and toast with the option of scrambled eggs, there is not dinner options other than Deliveroo. There is no comment on their web site about lack of restaurant, maybe change your name to B&B. Now I know I would not hesitate in staying again as good location and comfortable

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Sir/Madam, Thank you for taking the time to give us your feedback and express your concerns. We were very concerned to read your review and I apologize that you were unhappy with dinner options and breakfast. I can assure you that we treat guest comments very seriously and take decisive action to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. Please contact us 02070917053 if you decide to stay with us again, so we can make sure we will make up for the disappointing food experience you had. Kind regards, Guest relations

"Room not ready"

1
02/04/2018

Room not ready and i was asked to wait an hour and then to come back. Avertising states checkin is 3pm and room wasnt available until 4pm. Other people checking in at the same time was told the same. Breakfast is not worth the money

Rufi H, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Thank you very much for taking the time to write a review after your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Dirty and intrusive!!!"

1
02/04/2018

Trash was strewn across the floor in front of my room. I couldn't get my suitcase out of the elevator due to dirty bed linen also thrown across the floor. Once finally in my room, the cleaning lady let herself in five minutes later (without knocking) to clean up previous guests bottles and to replace the towels. She assured me the bed linen was clean....I'm not so sure. I've never experienced such poor cleanliness!!!

"Great if you're visiting US Embassy"

5
04/03/2018

Neat little hotel if you have business with the US Embassy. Staff very helpful and courteous and nothing was too much trouble. Rooms very exceptionally clean and to a very nice standard. Breakfast a little basic, but enough to keep you going for a while.

Rufi H, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Pam G. Thank you very much for this wonderful 5 stars rating. I am pleased you enjoyed your stay and we look forward to welcoming you back. Kind Regards,

"State of the art small gem for James Bond"

5
28/02/2018

First impressions count and this Best Western Plus impresses. Subtly lit outside at night, incredibly well maintained, I thought I was arriving at a much more exclusive hotel than a BW!! Inside, everything is on a small scale but not too much to scare off anyone including tall types. the breakfast room is smack in the middle of the reception area and that looks perfectly planned. My room was announced as having no windows so I was dreading it but it all makes sense now as it is compact, tastefully laid out and Mr gadget would just love the handy travel handset they supply free of charge. Not clear when you use it outside your room... The room looked like it was done up yesterday, so clean is it and everything is there. Phone, TV, coffee maker, even a safe! A desk a bed, a bathroom nearly as big as the room. Two tasteful faux leather tan chairs. My inner diva was very happy. Not a romantic place, but so advanced in the art of service to its obviously corporate clientele who really just want no nonsense sometimes..and efficiency. This hotel has it all. It's very close to perfection because it knows who it caters to. It's on target, on brief and on purpose. The price tag is divine. Near many stations. Practically a 10min walk to the Thames. I won't waffle on. Just don't tell anyone else.

ReservationsBW, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Catherine, Thank you very much for this wonderful 5 stars rating. My team will be very happy to hear about your kind words, it is always very appreciated when our efforts have been noticed. We hope to see you soon coming back again at our hotel. Kind regards Rufi Hussain

"Really nice hotel "

4
26/02/2018

I stayed here for a one night stay and arrived late and left early but returned after for my luggage and to get a cab. Reception area/breakfast area was very modern, bright and clean. Service was nice both when checking in and checking out. I am a Diamond Elite Member and shouldn't have to remind them that a drink and snack on arrival is free as well as a free room upgrade and was made me to feel silly when asking for it. I've been staying in Best Western hotels for 5 days every other week for the last 3 years but it doesn't seem to make a blind bit of difference. Anyhow, the hotel is fairly new and the boy on reception looked about 14 so I'll let this one go. He did give me a map for my destination the following morning and called a taxi for a quote, which he offered. Decided on a standard double as the only executive room left had a sky light and I don't sleep well in hotel rooms at the best of times. Room was small but clean and modern and had everything I needed. As I said it was a very quick stay. I didn't have time for breakfast the next day but from what I could see it looked like a small buffet in the reception area. I would stay here again if needed a hotel in the area. I would stay here again

Arun M, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Guest Thank you for giving us an opportunity to be of service to you during your visit to Best Western Plus Vauxhall. Entire team was overwhelmed to read your kind words of appreciation. Our team members are our greatest strength and your appreciation will certainly motivate them to scale for new heights in excellence. Your kind comments about loyalty recognition is taken aboard and the tall 14 year old has been retrained. Thank you once again for your invaluable support to our hotel and we look forward to having continued opportunities to be of service to you. Warm Regards, Arun Manoharan

"Surprisingly nice hotel"

4
23/02/2018

The hotel is less than 10 min away from Vauxhall station, off main street which is nice and quiet. Didn't actually expect much from Best Western but it is Plus! The room is, like other London hotel, not big but enough for a few nights stay. The room was clean and had nice bed for comfy sleep. Good for business stay.

Arun M, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Guest, It was a pleasure to have you stay at Best Western Plus Vauxhall and thank you for sharing such a wonderful review on TripAdvisor. We believe that people are our biggest assets and feedback such as yours reinforces our belief. I am truly lucky to be working with a group of highly motivated and enthusiastic individuals who take personal pride in delivering warm, intuitive and genuine service for all our guests. Many thanks once again for taking the time to write the review. We hope to have the pleasure of welcoming you back many more times. Sincere Regards Arun Manoharan

"Lovely hotel "

5
15/02/2018

I just stayed here with my boyfriend for a Valentin's treat and it was lovely, the bed was comfy and I just had a all over brilliant night. I would stay here again and recommend to anyone thinking of staying. The staff were really friendly and it made Valentine's a special day and one to remember.

Arun M, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Guest Thank you for giving us an opportunity to be of service to you. Entire team was overwhelmed to read your kind words of appreciation. Our team members are our greatest strength and your appreciation will certainly motivate them to scale for new heights in excellence. Your kind comments are greatly appreciated, guest delight is our highest priority and it is always gratifying to receive such compliments. I have brought your comments to the attention of those concerned and sure would help them to reach the potential. Thank you once again for your invaluable support to our hotel and we look forward to having continued opportunities to be of service to you. Warm Regards, Arun Manoharan

"Very clean, recently refurbished, great location "

4
07/02/2018

Arrived here for two nights stay while on business. Check in was easy and smooth (although I was told my room was on the 2nd floor when it was actually the 1st, not really that big an issue :). Arrived in room and here's one of the reasons it's not a 5 star review - the window had been left wide open and the room was freezing. Figured out how to close the window and stuck the air con on to heat the room up. Again not a major issue and easily fixed. Room was VERY clean and functional. Well appointed with plenty electrical plugs and I kind of loved the fact that the tea/coffee facilities were out and ready to use and not hidden away. I've stayed in hotels where you have to search high and low in the room for a kettle only to find that the only place you can plug it in is over on a wall with the kettle sitting on the floor. There was a small wardrobe area that perfectly suited my needs in terms of size. The desk was a good size and there was actually a cracking wee smartphone designed to help tourists find themselves around London which was a really nice touch even though I didn't need it. They can take it out and use it and them Dock it to charge it. Bed was firm but comfy and there were actually different options of pillows in terms of firmness already in the room (normally you might have to request these). Bathroom was modern and very clean. The second reason they lost a point was because while the towels were clean, they smelled a little funky and I'm pretty sure this will be because of the laundry company they're using or maybe the quality of the machines on site. Even some fabric softener or a tumble dryer sheet would easily solve this. Staff interactions were minimal due to being out the hotel for the entire day and evening but when I did speak to staff they were very Hospitable and friendly (and efficient). I would absolutely recommend this hotel and I'll actively seek them out again if I can find a room again within my company's budget! Which in London is tough!

Arun M, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Tripadvisor Member, It was a pleasure to welcome you to our hotel. Thank you for taking time to share your feedback with the TripAdvisor community. We constantly strive to provide our guests with a comfortable and memorable experience and I am so happy to see that we are able to serve you well. I have passed on your comments to the entire team, who were thrilled to learn of your recognition and appreciation of their services, whilst attending to the last detail, which would make your stay hassle free. My team joins me in thanking you for the feedback, as this helps us to maintain high standards of accommodation our guests love and we look forward to the delight of welcoming you all back! Kind Regards Arun Manoharan

"Well priced hotel"

4
18/01/2018

This hotel is good value for money for London. It is also well located for getting into Central London by bus, train or tube. The bedrooms are small (as are most rooms in London), but they are modern, clean and the bed is comfortable. The breakfast is a little limited with only one hot choice, scrambled egg, but it is pleasant enough. Reception were friendly and helpful. Would stay here again if looking for a good value base whilst visiting London.

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Nigel, Thank you for your valuable feedback, I will review your comments with my team to ensure that our future guest will have a better breakfast experience. I am pleased you enjoyed your stay and we look forward to welcoming you back. Kind Regards Guest Relations Viktoryia

"Good value for money"

4
06/01/2018

myself and my best friend stayed her for one night whist visiting London for the weekend and to attend a concert. Lovely staff, nice clean bedrooms and bathroom, good value for the money considering its central London. Only negative is its a little hidden and we took a long detour on foot with our bags in tow before we found it haha.

Arun M, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Sachah, Thank you for your review and for your appreciation for our Team , ambiance, product and facilities. Your compliments for our hospitality have been accepted with genuine delight and gratitude by the team at the hotel. I am sorry for the inconvenience you faced to locate us. We will be addressing this asap, within our remit. We hope to continue being your preferred destination. Warm Regards Arun Manoharan

"A nice place but lacks..."

4
20/12/2017

Booked a room as having a Christmas party to attend to nearby. On arrival the staff are friendly, helpful and polite. The rooms are of a good standard, clean and modern My main concern is the moment I went to my room which was ‘underground' I had no phone signal and sometimes no WiFi.. Arriving at 3pm to then not be contactable is not good, not very good for a Best Western hotel and today's basic requirements of a hotel Breakfast was offered as a continental only as its only a very small area. I'd stay again, providing they sort out the terrible phone situation.. Phillsr Southampton

"Eventful Stay"

2
18/12/2017

Stayed here last week. Was woken at 0230 by someone trying to get into my room (drunk), after a while the manager came and knocked on my door to get me up and confirm this was my room - the lady was adamant it was her room and her luggage was in there. Needless to say I didn't sleep much after that. Not sure why they manager couldn't have just checked the reservation system rather than getting me out of bed at that time to confirm it was my room. Also the room was in the basement so no windows, which maybe for £120 was all I should have expected in Central London. Wasn't made aware when I checked in late that food could be ordered to the room - ended up on Lambeth Road looking for somewhere at 10pm when room service would have been fine.

ReservationsBW, Front Office Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Sir, Thank you for taking the time to give us your feedback and express your concerns. I apologize that you were unhappy with your stay and I'm deeply sorry for the inconvenience you have encountered being woken up at night. I sincerely apologize for the poor experience and service issues you have encountered during your stay with us. We pride ourselves in providing the highest level of service to our guests and we deeply regret that we have failed to deliver on this occasion. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Please contact me 02070917053 or e-mail to [email protected] if you decide to stay with us again, so I can make sure we will make up for the disappointing experience you had. Once again I do apologies for this situation which caused you sleepless night and should you need any further information please do not hesitate to contact us. Have a wonderful Christmas and a Happy New Year. Kind Regards, Rufi

"Worst Western!!!"

1
28/11/2017

If you think that this is a Best Western, think again...more like Worst Western!!! We made our booking in August via our usual travel agent to stay with this hotel from 15 until 21 November 2017 because I am usually happy with Best Western and we found a very good offer. However, when we have arrived at the property, we have been told that we have no booking. After further inquiries, we were told that they found our booking, but it was cancelled by the HOTEL by itself, but allowed to stay for one night since it was very late in the evening!!! When I started reading other reviews, I found out that, unfortunately, this is an usual practice of the hotel: in order for you to book a room, they advertise a very good offer and after a while, they cancel it saying they cannot sustain it...so they are using a very BAD marketing practice, with no respect for the client and no professionalism. Moreover, even the hotel manager, told us that on the same day, they had a client from Germany with the same problem who understood the situation!!! and decided to leave the hotel, implying that we should do the same if we do not want to play the huge rate difference he was asking us for. The same hotel manager was very rude, ironic, patronizing us and when our travel agent asked him if they can pay for us the difference in the rate, he asked them to pay an even bigger amount. In the end, thanks to our travel agent, we moved to another hotel at no extra cost for us, but if it was for the manager of this hotel, he would have left us to sleep on the streets!!! As for the room, even if we had booked an executive room and for the only night we stayed they gave us a very, very small room in the basement, with no window, no cell phone signal, next day the elevator did not work from morning until afternoon when we left, we found an old toothbrush in the bathroom upon arrival, so this is not the quality you would normally expect from a Best Western.

"Good value for the price you pay"

4
17/10/2017

Nice, intimate and lovely hotel, clean room and friendly staff. The lift is extremely small, so if you come with more than three people, you'll have to take turns going up to your room. But other than that, it is a great value for the price, considering the location and the quality of rooms. If you're not looking for something too fancy, but just a simple place for bed and (basic continental) breakfast in the a relatively central area in London, I would certainly recommend it.

ReservationsBW, Manager at Best Western Plus Vauxhall Hotel, responded to this review
Thank you for taking the time to a write a review of your recent stay at the hotel. My team will be very pleased to hear about your kind words, it is always very appreciated when our efforts have been noticed. We hope to see you soon coming back again at our hotel. Kind regards Rufi Hussain

"Safe and clean"

4
07/10/2017

As others have noted, finding the hotel and accessing the front door isn't easy. The hotel needs to improve its signage. Although I suspect it's planning permission related. Reception was fine and speedy. The room was not large, but for one night it was fine. Similar comment on the bathroom. The hotel is clean, fresh and feels very safe, with access security well managed. Would definitively use the hotel again, should I be back in Vauxhall.

"Saturday stay"

5
28/09/2017

What a great find so close to Central London, an absolute gem. Very welcoming staff, immaculately clean, very comfortable bed, just the perfect place for our purposes as we were visiting with relatives who stayed 10 minutes walk from the hotel. Will definitely consider going back.

"Great value for money!"

4
13/09/2017

Swift booking-in process and a very friendly welcome set the scene for my one-night stay. As this was my first time in the hotel, the procedures were explained to me (breakfast times, check out procedure etc). I was in room 15, a double room on the first floor. Room was on the small side, but immaculately clean. Fresh, good quality linen, very comfortable bed, well stocked tea tray, efficient air conditioning. There was no noise from traffic and the curtains made the room pitch black. I slept really well The shower was a good size, water pressure was average to good, and the water hot. I didn't have breakfast so can't comment about the food. The breakfast area is "cosy" but I found no reason for concern. A pleasant surprise after some of the negative reviews I had read. I would definitely return. Absolutely delivered excellent customer service and I had everything I needed for an enjoyable overnight stop. Thank you.

"Top notch"

5
06/09/2017

The hotel is spotless, have great staff and are very hospitable. The only worry us their distance from city centre, but it's well connected through buses and the tube. The breakfast spread isn't to elaborate, but if there are any specifics, they cater to it. What i was extremely impressed with was that the room came with a 4G enabled smartphone which lets you call several countries for free and with a dedicated app for visiting London. On the whole, it's a bit pricy for its location, but is worth the services.

"Do not book here, terrible customer service!"

1
24/08/2017

Booked this hotel through Trip Advisor at a discounted rate and received confirmation. Was then contacted days later after travel arrangements had been made and theatre tickets booked to say that they were no longer able to offer the room at the rate I had booked at, even though it had been confirmed. I asked to speak to management but have only received standard non helpful responses from the front desk. I will NEVER book with Best Western again, customer service is dire. This is their fault and they are doing NOTHING to rectify the position I have been put in. AVOID AT ALL COSTS!!!!

"Great small hotel"

4
12/08/2017

This little boutique hotel is a short walk from Vauxhall Station, with plenty of small restaurants and shops on the way to Stockwell station. Continental breakfast is available in the mornings. Rooms are small, but that's not uncommon in the UK. Ours was spotless and seemed to be recently updated. Staff was friendly and helpful. The lift was small. It said it could fit 4 people, but with luggage, it was 2 max. To/from Gatwick it was an hour in total, walk to Vauxhall station, Tube to Victoria station and Gatwick Express. I'd recommend for a couple or single person staying. Just remember, this isn't the Ritz, but a great small hotel for a great price.

"small but good location"

5
11/08/2017

This is a new hotel. so drivers are not familiar with it. It's about a 5-10 minute walk from the hotel to Vauxhall station. Front desk's Mirela is very sweet and kind. The room is very small but you may find everything inside. The breakfast is very simple.

"Please beware before you book!"

1
04/08/2017

Unfortunately our experience at this hotel was very disappointing. Firstly it is not easy to find, poor signage led us to drive up and down the road before seeing a small sign above a door. Parked the car and walked up to the door to realise it was the main entrance to the hotel. Very limited parking around the hotel, no hotel parking but used the justpark app and got a space before we arrived in a very small car park across the road belonging to the holiday inn express. Website states bar as amenities, but there isnt one, the hotel doesnt have a license so suggested to hotel staff that should be made clear on website!!! Limited options for food n drinks near by but cafe on the corner served breakfast, family of four had cooked breakfast n drinks for £30, whilst hotel offered limited choice continental breakfast for £10 per head!! The rooms where far smaller than expected, paid extra for a room with a window on booking.com n got a room with a skylight! Not worth the extra cost. A very small rail for hanging clothes, we were going to a wedding so had shirts, suits, dresses n jackets n not enough room for all!! Rooms were clean but stank of drains, reception where aware of this problem and put drain cleaner in bathroom morning noon n night but one of rooms still stank, very unpleasant when you wake in the morning n want to use the bathroom for a shower. We actually had to go to the cafe for breakfast whilst fumigated the room for us to use!! The staff however where very understanding and helpful and tried to make out stay as comfortable as possible, its not their fault the problem is with the hotel itself. Finally on our booking receipt it stated rooms where soundproofe. However, we had very little sleep whilst staying in this hotel. It was not a case of noisy guests at all it was the hotel. There are fire doors into all the corridors and of course on the rooms but everytime someone went up the corridor the door would bang, all night long, you could hear guests walking up the corridor, coughing. The maid in the morning cleaning the toilet opposite, every little noisy carried. Also dont forget to close skylight as planes start flying over from 6am n quite noisy n regular, also close the blind on the skylight as its directly over the bed and so light beaming down on you from dawn.

"Worst example of handling complaints....ever!"

1
23/07/2017

This is a new and slightly unusual hotel. It doesn't have a bar - just a small reception area. The first thing i noticed about my room was it had no windows. It did have a sky light but i thought they should have at least told me I would be staying in a room with no windows. The sky light is located directly over the bed so at 5am i was woken up by bright sunshine. I noticed there was a blind on the sky light so i hunted around my room for a pole to close it but to no avail. I ended up standing on tip-toe on my bed to close the blind. Not a big issue but one that can be easily resolved by providing a pole to close the blind in the room. Now on to a big issue....there was no hot water for a shower in the morning. I tried for ages to get hot water from the shower but no joy so eventually called reception. The guy said "oh sorry, problem with the boiler so no hot water for the whole hotel and it won't be fixed until this afternoon". To me there's two fundamental things a hotel should provide - a bed and a shower/bath. The hotel had already taken the £200 payment for the room on arrival. I complained to the receptionist and asked for a reduction

"SHORT STAY IN VAUXHALL"

3
10/07/2017

Arrived on the 23rd June at 2.00 pm and was told the rooms are only ready at 3.00 pm. I could not find any information about this on my reservation. Also I booked two nights and I had to change room : meaning pack everything and not allowed to be back again before 3.00 pm ! Welcome desk when I arrived was not very warm but after 3.00 pm much better.

"Small room but perfectly formed"

4
03/07/2017

This is a beautiful new hotel which only opened end of March 2017. Its 5 stops away from Kings Cross train station on the Victoria line tube to Vauxhall which makes it a great location to stay. Once you get off the tube at Vauxhall it's about a 5-10 minute walk. The security in the hotel is excellent which makes it feel very secure especially for lone female travellers. The room we were given was on 1st floor the decor and quality was beautiful. The space around the double bed was not great but it was enough for 2 adults. Having said that we were not in the room for any length of time whilst awake. Not sure how much time we could have sat in the room for during the day. The room was fully equipped with tea/coffee, air conditioning, hairdryer, tv and freei wifi. It even had its own android device for you to search for tours use social media etc. The window was above the bed and was a little difficult to reach, however they have even thought of that and put a button on the wall which will open the window electronically! The bath room was also finished to great standard. They even have a movement sensor light which comes on in the bathroom if you go in through the night. Brilliant idea just enough for you to know where you are without fully waking you. The reception area hosted the breakfast bar, we didn't stay for breakfast but I did look and it appeared to be a continental style. It also had a stocked fridge of soft drinks. I would definitely recommend and will stay here again. My only reason for 4 stars was the lack of space around the bed.

"Ok, but could have been great with just a few minor touches"

3
06/06/2017

Very modern and well finished room. This one is in the basement and so has no window. The bed is comfy and the bathroom is modern. There is 6 coat hangers but no shelves to put your pants & socks on - good for a night or so, not great for the week. The shower is smart but I'm 6ft, so there is no room to wash your toes! There is nowhere to put your toiletries if you bring your own Breakfast is £10 and should have been complimentary There is free wi-fi at a decent speed There is no parking and Vauxhall tube station is 10 mins walk away. If I'm honest, I'd stop here again, but not before checking out the competition first (there is a Holiday Inn Express next door ). The tea tray is poor Just a few things would have made this a great experience

"Modern, clean and a reasonable choice"

3
01/05/2017

There were just a couple of things about the room that weren't great, otherwise it's a good option. The staff were all very helpful and friendly. There was a very minor difficulty at check in, which was dealt with brilliantly by the receptionist. Service overall was very good. I found the fact that so many doors needed the card key to open a little disturbing as it made me think that perhaps security was an issue, whereas I don't suppose that is really the case. The hotel has a modern, clean feel and is also very clean throughout in the other sense. The room I had can best be described as compact. It had an opening window, which was very nice and the location meant there was little road noise, proper bonus in London. Nice en-suite with a heated mirror! Very rare in hotels, I could see myself to shave! Free Wi-Fi and a reasonable download speed. There was no room to store bags other than next to the bed. Little space to hang clothes, perhaps enough for one person for two or three days, but for a couple you'd struggle for more than a night or two at most. No other storage space for clothing, these had to be left in the bag at the side of the bed. The bed itself was comfortable, but small. Not sure if it was a three quarter double in width, but it was very short. I'm only 5'7" and had to sleep diagonally to keep within the bed. Breakfast was a light affair. Coffee, fruit juice, toast, cereal and scrambled eggs. Quite nice as a change from the usual stodgy cooked breakfast as long as you know in advance. The immediate area seems to lack bars and restaurants, I found myself having to go back across the river in the evening to get a meal. The main reason for not rating higher for me was the size of the bed and lack of storage space in the room.

"Lovely and modern"

4
17/04/2017

Stayed here on a business trip with 2 colleagues. Lovely modern hotel with hair dryer, tea/coffee in the rooms and a big flat screen tv with freeview. Perfect for what we needed it for. The only downside was there was no lobby bar for a night cap. They have wine in cabinets but unable to serve due to not having a licence so instead we headed to a little pub on the corner. Staff were very pleasant and went out their way to help. Overall great!

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Good Morning, Thank you very much for leaving a review. We appreciate that you found the hotel to be lovely and perfect for what you needed. I do apologies that you were not able to purchase alcoholic beverages, we are working on obtaining a licence. It is always lovely to hear that the staff were pleasant and provided you with the help that you needed. Best Regards, Monica Da Silva

"Amazing "

5
12/04/2017

We Absolutely loved this hotel and would def visit again. Great staff , modern hotel, great bathroom, big room (for London) even got a mobile phone to use - very unexpected. Shame about the lack of reviews!

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Good Morning, Thank you very much for leaving a review. It is lovely to hear that you found the hotel to be amazing. We greatly appreciate that you found the staff great. We are extremely happy that you found the Handy Phone to be of great use, whilst staying with us at Vauxhall Hotel. We hope to see you in the near future. Best Regards, Monica Da Silva

"Steven walker"

5
12/04/2017

Very clean and nice hotel, well received at the reception by Roxanne who was very warm, professional and charming. Housekeeping team very charming. Room was very nice, clean and and the bathroom was great. Will stay there again, location is good walking distance to the tube, local super markets etc. Excellent stay.

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Good Morning, Thank you very much for leaving a review. We greatly appreciate that you found the room very nice and up to standard. It is always lovely to hear that you found Roxanne and the Housekeeping team charming and professional. We hope to see you in the near future. Best Regards, Monica Da Silva

"Very good but some improvements needed"

4
01/04/2017

I'm currently staying in this hotel for a long weekend in London. Location wise this is a few minutes walking distance to Vauxhall station. Unfortunately there is no hotel parking. Not much to do in the immediate vicinity of the hotel. Security in this hotel is excellent, a key card is required to access the main door and all doors throughout the hotel as well as the lifts. The room decor is nice and the bathroom is very nice too. The bed is very comfortable but a little small for a standard double. The natural lighting in the room is limited and there is only the option of air conditioning for heating / cooling, which does work very well. It is not possible to open the window. Room size is slightly on the small size so it does feel a little claustrophobic. Cleanliness is good but there was a lot of dust in the room, which had clearly settled on the mirrors. There is limited options for food, as a 4 star hotel I would expect more variety, choice and availability. The hotel lacks a bit of oomph that you'd expect from a 4 star establishment. It's not a boutique hotel in my opinion, tea and coffee facilities working the room were standard and nothing special.

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Guest, Thank you for leaving a review. We really appreciate you taking the time to recognise our efforts and above all, we are so glad you enjoyed your stay with us. We hope we get the opportunity to welcome you back in a near future. Best Regards, Monica Da Silva

"Great hotel"

5
31/03/2017

Just returned from a great stay in this hotel. Check-in was speedy and efficient with excellent staff. The rooms are newly refurbished and comfortably sized, value for money was excellent. The beds are exceptionally comfortable with a very modern and clean ensuite bathroom. I would highly recommend this hotel.

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review. I am glad to hear that your stay was excellent. We hope to see you again on your next visit to London. Best Regards, Monica Da Silva

"Good experience in London"

4
28/03/2017

It was a very good experience. The hotel is near bus station and tube station (Vauxhall). The position is very good to visit all the city. The staff is very kind and available to solve any problems and to answer all your questions. Very good bed and good comfort. The hotel is a new one...very beautiful. We left our luggage in a dedicate space after our check-out...so we had the possibility to have a look around the city also the last day...In every room there is a mobile Phone with internet that you can use when you visit London...very useful... Last but not least: room are as beautiful as in the pictures!

ReservationsBW, Guest Relations Manager at Best Western Plus Vauxhall Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave a review. We are happy to have made your stay as comfortable and accommodating. It is always nice to hear that guests are happy with their stay because of the assistance from the staff. We hope to see you again soon. Best Regards, Monica Da Silva