Best Western Plus Vauxhall Hotel,  Londres

4.0/5  - based on 36 guest reviews.
152 Old South Lambeth Road, SW8 1XX, London, Great Britain - See map
+44 0207 0917053 +44 0207 5826966

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 36 traveler reviews
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Best Western Plus® Vauxhall Hotel lies south of the River Thames, in central London. It's less than half a mile from Vauxhall station, where you can hop on a Victoria Line Tube to Victoria or Oxford Circus or catch an overland train to London Waterloo. Buses to Parliament Square stop near the hotel. The hotel's contemporary, boutique stylish lobby makes a good working space for informal meetings. The hotel is just four stops from shoppers' heaven on Oxford Street. Half an hour's walk along the river takes you to the London Eye for panoramic city views, while a stroll over Vauxhall Bridge brings you to Tate Britain.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 36 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
12
Verygood
 
14
Medium
 
5
Poor
 
2
Horrible
 
3
Business Business 19
Couples Couples 9
Family Family 1
Friends getaway Friends getaway 2
Solo travel Solo travel 4
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Vauxhall Hotel,Londres
  • 5
    « great stay »

    nice and clean hotel and rooms very welcoming staff. great location if your a fan off london. nice to have a chocie to have a breakfast or not. shame they didnt have a bath but under stand they need to save space

    3
    « Nice room. Food? »

    Room was a small but nice room, very clean and comfortable. Breakfast was cereal and toast with the option of scrambled eggs, there is not dinner options other than Deliveroo. There is no comment on their web site about lack of restaurant, maybe change your name to B&B. Now I know I would not hesitate in staying again as good location and comfortable

    1
    « Room not ready »

    Room not ready and i was asked to wait an hour and then to come back. Avertising states checkin is 3pm and room wasnt available until 4pm. Other people checking in at the same time was told the same. Breakfast is not worth the money

    1
    « Dirty and intrusive!!! »

    Trash was strewn across the floor in front of my room. I couldn't get my suitcase out of the elevator due to dirty bed linen also thrown across the floor. Once finally in my room, the cleaning lady let herself in five minutes later (without knocking) to clean up previous guests bottles and to replace the towels. She assured me the bed linen was clean....I'm not so sure. I've never experienced such poor cleanliness!!!

    5
    « Great if you're visiting US Embassy »

    Neat little hotel if you have business with the US Embassy. Staff very helpful and courteous and nothing was too much trouble. Rooms very exceptionally clean and to a very nice standard. Breakfast a little basic, but enough to keep you going for a while.

    5
    « State of the art small gem for James Bond »

    First impressions count and this Best Western Plus impresses. Subtly lit outside at night, incredibly well maintained, I thought I was arriving at a much more exclusive hotel than a BW!! Inside, everything is on a small scale but not too much to scare off anyone including tall types. the breakfast room is smack in the middle of the reception area and that looks perfectly planned. My room was announced as having no windows so I was dreading it but it all makes sense now as it is compact, tastefully laid out and Mr gadget would just love the handy travel handset they supply free of charge. Not clear when you use it outside your room... The room looked like it was done up yesterday, so clean is it and everything is there. Phone, TV, coffee maker, even a safe! A desk a bed, a bathroom nearly as big as the room. Two tasteful faux leather tan chairs. My inner diva was very happy. Not a romantic place, but so advanced in the art of service to its obviously corporate clientele who really just want no nonsense sometimes..and efficiency. This hotel has it all. It's very close to perfection because it knows who it caters to. It's on target, on brief and on purpose. The price tag is divine. Near many stations. Practically a 10min walk to the Thames. I won't waffle on. Just don't tell anyone else.

    4
    « Really nice hotel »

    I stayed here for a one night stay and arrived late and left early but returned after for my luggage and to get a cab. Reception area/breakfast area was very modern, bright and clean. Service was nice both when checking in and checking out. I am a Diamond Elite Member and shouldn't have to remind them that a drink and snack on arrival is free as well as a free room upgrade and was made me to feel silly when asking for it. I've been staying in Best Western hotels for 5 days every other week for the last 3 years but it doesn't seem to make a blind bit of difference. Anyhow, the hotel is fairly new and the boy on reception looked about 14 so I'll let this one go. He did give me a map for my destination the following morning and called a taxi for a quote, which he offered. Decided on a standard double as the only executive room left had a sky light and I don't sleep well in hotel rooms at the best of times. Room was small but clean and modern and had everything I needed. As I said it was a very quick stay. I didn't have time for breakfast the next day but from what I could see it looked like a small buffet in the reception area. I would stay here again if needed a hotel in the area. I would stay here again

    4
    « Surprisingly nice hotel »

    The hotel is less than 10 min away from Vauxhall station, off main street which is nice and quiet. Didn't actually expect much from Best Western but it is Plus! The room is, like other London hotel, not big but enough for a few nights stay. The room was clean and had nice bed for comfy sleep. Good for business stay.

    5
    « Lovely hotel »

    I just stayed here with my boyfriend for a Valentin's treat and it was lovely, the bed was comfy and I just had a all over brilliant night. I would stay here again and recommend to anyone thinking of staying. The staff were really friendly and it made Valentine's a special day and one to remember.

    4
    « Very clean, recently refurbished, great location »

    Arrived here for two nights stay while on business. Check in was easy and smooth (although I was told my room was on the 2nd floor when it was actually the 1st, not really that big an issue :). Arrived in room and here's one of the reasons it's not a 5 star review - the window had been left wide open and the room was freezing. Figured out how to close the window and stuck the air con on to heat the room up. Again not a major issue and easily fixed. Room was VERY clean and functional. Well appointed with plenty electrical plugs and I kind of loved the fact that the tea/coffee facilities were out and ready to use and not hidden away. I've stayed in hotels where you have to search high and low in the room for a kettle only to find that the only place you can plug it in is over on a wall with the kettle sitting on the floor. There was a small wardrobe area that perfectly suited my needs in terms of size. The desk was a good size and there was actually a cracking wee smartphone designed to help tourists find themselves around London which was a really nice touch even though I didn't need it. They can take it out and use it and them Dock it to charge it. Bed was firm but comfy and there were actually different options of pillows in terms of firmness already in the room (normally you might have to request these). Bathroom was modern and very clean. The second reason they lost a point was because while the towels were clean, they smelled a little funky and I'm pretty sure this will be because of the laundry company they're using or maybe the quality of the machines on site. Even some fabric softener or a tumble dryer sheet would easily solve this. Staff interactions were minimal due to being out the hotel for the entire day and evening but when I did speak to staff they were very Hospitable and friendly (and efficient). I would absolutely recommend this hotel and I'll actively seek them out again if I can find a room again within my company's budget! Which in London is tough!

  • 4
    « Well priced hotel »

    This hotel is good value for money for London. It is also well located for getting into Central London by bus, train or tube. The bedrooms are small (as are most rooms in London), but they are modern, clean and the bed is comfortable. The breakfast is a little limited with only one hot choice, scrambled egg, but it is pleasant enough. Reception were friendly and helpful. Would stay here again if looking for a good value base whilst visiting London.

    4
    « Good value for money »

    myself and my best friend stayed her for one night whist visiting London for the weekend and to attend a concert. Lovely staff, nice clean bedrooms and bathroom, good value for the money considering its central London. Only negative is its a little hidden and we took a long detour on foot with our bags in tow before we found it haha.

    4
    « A nice place but lacks... »

    Booked a room as having a Christmas party to attend to nearby. On arrival the staff are friendly, helpful and polite. The rooms are of a good standard, clean and modern My main concern is the moment I went to my room which was ?underground' I had no phone signal and sometimes no WiFi.. Arriving at 3pm to then not be contactable is not good, not very good for a Best Western hotel and today's basic requirements of a hotel Breakfast was offered as a continental only as its only a very small area. I'd stay again, providing they sort out the terrible phone situation.. Phillsr Southampton

    2
    « Eventful Stay »

    Stayed here last week. Was woken at 0230 by someone trying to get into my room (drunk), after a while the manager came and knocked on my door to get me up and confirm this was my room - the lady was adamant it was her room and her luggage was in there. Needless to say I didn't sleep much after that. Not sure why they manager couldn't have just checked the reservation system rather than getting me out of bed at that time to confirm it was my room. Also the room was in the basement so no windows, which maybe for £120 was all I should have expected in Central London. Wasn't made aware when I checked in late that food could be ordered to the room - ended up on Lambeth Road looking for somewhere at 10pm when room service would have been fine.

    1
    « Worst Western!!! »

    If you think that this is a Best Western, think again...more like Worst Western!!! We made our booking in August via our usual travel agent to stay with this hotel from 15 until 21 November 2017 because I am usually happy with Best Western and we found a very good offer. However, when we have arrived at the property, we have been told that we have no booking. After further inquiries, we were told that they found our booking, but it was cancelled by the HOTEL by itself, but allowed to stay for one night since it was very late in the evening!!! When I started reading other reviews, I found out that, unfortunately, this is an usual practice of the hotel: in order for you to book a room, they advertise a very good offer and after a while, they cancel it saying they cannot sustain it...so they are using a very BAD marketing practice, with no respect for the client and no professionalism. Moreover, even the hotel manager, told us that on the same day, they had a client from Germany with the same problem who understood the situation!!! and decided to leave the hotel, implying that we should do the same if we do not want to play the huge rate difference he was asking us for. The same hotel manager was very rude, ironic, patronizing us and when our travel agent asked him if they can pay for us the difference in the rate, he asked them to pay an even bigger amount. In the end, thanks to our travel agent, we moved to another hotel at no extra cost for us, but if it was for the manager of this hotel, he would have left us to sleep on the streets!!! As for the room, even if we had booked an executive room and for the only night we stayed they gave us a very, very small room in the basement, with no window, no cell phone signal, next day the elevator did not work from morning until afternoon when we left, we found an old toothbrush in the bathroom upon arrival, so this is not the quality you would normally expect from a Best Western.

    4
    « Good value for the price you pay »

    Nice, intimate and lovely hotel, clean room and friendly staff. The lift is extremely small, so if you come with more than three people, you'll have to take turns going up to your room. But other than that, it is a great value for the price, considering the location and the quality of rooms. If you're not looking for something too fancy, but just a simple place for bed and (basic continental) breakfast in the a relatively central area in London, I would certainly recommend it.

    4
    « Safe and clean »

    As others have noted, finding the hotel and accessing the front door isn't easy. The hotel needs to improve its signage. Although I suspect it's planning permission related. Reception was fine and speedy. The room was not large, but for one night it was fine. Similar comment on the bathroom. The hotel is clean, fresh and feels very safe, with access security well managed. Would definitively use the hotel again, should I be back in Vauxhall.

    5
    « Saturday stay »

    What a great find so close to Central London, an absolute gem. Very welcoming staff, immaculately clean, very comfortable bed, just the perfect place for our purposes as we were visiting with relatives who stayed 10 minutes walk from the hotel. Will definitely consider going back.

    4
    « Great value for money! »

    Swift booking-in process and a very friendly welcome set the scene for my one-night stay. As this was my first time in the hotel, the procedures were explained to me (breakfast times, check out procedure etc). I was in room 15, a double room on the first floor. Room was on the small side, but immaculately clean. Fresh, good quality linen, very comfortable bed, well stocked tea tray, efficient air conditioning. There was no noise from traffic and the curtains made the room pitch black. I slept really well The shower was a good size, water pressure was average to good, and the water hot. I didn't have breakfast so can't comment about the food. The breakfast area is "cosy" but I found no reason for concern. A pleasant surprise after some of the negative reviews I had read. I would definitely return. Absolutely delivered excellent customer service and I had everything I needed for an enjoyable overnight stop. Thank you.

    5
    « Top notch »

    The hotel is spotless, have great staff and are very hospitable. The only worry us their distance from city centre, but it's well connected through buses and the tube. The breakfast spread isn't to elaborate, but if there are any specifics, they cater to it. What i was extremely impressed with was that the room came with a 4G enabled smartphone which lets you call several countries for free and with a dedicated app for visiting London. On the whole, it's a bit pricy for its location, but is worth the services.

  • 1
    « Do not book here, terrible customer service! »

    Booked this hotel through Trip Advisor at a discounted rate and received confirmation. Was then contacted days later after travel arrangements had been made and theatre tickets booked to say that they were no longer able to offer the room at the rate I had booked at, even though it had been confirmed. I asked to speak to management but have only received standard non helpful responses from the front desk. I will NEVER book with Best Western again, customer service is dire. This is their fault and they are doing NOTHING to rectify the position I have been put in. AVOID AT ALL COSTS!!!!

    4
    « Great small hotel »

    This little boutique hotel is a short walk from Vauxhall Station, with plenty of small restaurants and shops on the way to Stockwell station. Continental breakfast is available in the mornings. Rooms are small, but that's not uncommon in the UK. Ours was spotless and seemed to be recently updated. Staff was friendly and helpful. The lift was small. It said it could fit 4 people, but with luggage, it was 2 max. To/from Gatwick it was an hour in total, walk to Vauxhall station, Tube to Victoria station and Gatwick Express. I'd recommend for a couple or single person staying. Just remember, this isn't the Ritz, but a great small hotel for a great price.

    5
    « small but good location »

    This is a new hotel. so drivers are not familiar with it. It's about a 5-10 minute walk from the hotel to Vauxhall station. Front desk's Mirela is very sweet and kind. The room is very small but you may find everything inside. The breakfast is very simple.

    1
    « Please beware before you book! »

    Unfortunately our experience at this hotel was very disappointing. Firstly it is not easy to find, poor signage led us to drive up and down the road before seeing a small sign above a door. Parked the car and walked up to the door to realise it was the main entrance to the hotel. Very limited parking around the hotel, no hotel parking but used the justpark app and got a space before we arrived in a very small car park across the road belonging to the holiday inn express. Website states bar as amenities, but there isnt one, the hotel doesnt have a license so suggested to hotel staff that should be made clear on website!!! Limited options for food n drinks near by but cafe on the corner served breakfast, family of four had cooked breakfast n drinks for £30, whilst hotel offered limited choice continental breakfast for £10 per head!! The rooms where far smaller than expected, paid extra for a room with a window on booking.com n got a room with a skylight! Not worth the extra cost. A very small rail for hanging clothes, we were going to a wedding so had shirts, suits, dresses n jackets n not enough room for all!! Rooms were clean but stank of drains, reception where aware of this problem and put drain cleaner in bathroom morning noon n night but one of rooms still stank, very unpleasant when you wake in the morning n want to use the bathroom for a shower. We actually had to go to the cafe for breakfast whilst fumigated the room for us to use!! The staff however where very understanding and helpful and tried to make out stay as comfortable as possible, its not their fault the problem is with the hotel itself. Finally on our booking receipt it stated rooms where soundproofe. However, we had very little sleep whilst staying in this hotel. It was not a case of noisy guests at all it was the hotel. There are fire doors into all the corridors and of course on the rooms but everytime someone went up the corridor the door would bang, all night long, you could hear guests walking up the corridor, coughing. The maid in the morning cleaning the toilet opposite, every little noisy carried. Also dont forget to close skylight as planes start flying over from 6am n quite noisy n regular, also close the blind on the skylight as its directly over the bed and so light beaming down on you from dawn.

    1
    « Worst example of handling complaints....ever! »

    This is a new and slightly unusual hotel. It doesn't have a bar - just a small reception area. The first thing i noticed about my room was it had no windows. It did have a sky light but i thought they should have at least told me I would be staying in a room with no windows. The sky light is located directly over the bed so at 5am i was woken up by bright sunshine. I noticed there was a blind on the sky light so i hunted around my room for a pole to close it but to no avail. I ended up standing on tip-toe on my bed to close the blind. Not a big issue but one that can be easily resolved by providing a pole to close the blind in the room. Now on to a big issue....there was no hot water for a shower in the morning. I tried for ages to get hot water from the shower but no joy so eventually called reception. The guy said "oh sorry, problem with the boiler so no hot water for the whole hotel and it won't be fixed until this afternoon". To me there's two fundamental things a hotel should provide - a bed and a shower/bath. The hotel had already taken the £200 payment for the room on arrival. I complained to the receptionist and asked for a reduction

    3
    « SHORT STAY IN VAUXHALL »

    Arrived on the 23rd June at 2.00 pm and was told the rooms are only ready at 3.00 pm. I could not find any information about this on my reservation. Also I booked two nights and I had to change room : meaning pack everything and not allowed to be back again before 3.00 pm ! Welcome desk when I arrived was not very warm but after 3.00 pm much better.

    4
    « Small room but perfectly formed »

    This is a beautiful new hotel which only opened end of March 2017. Its 5 stops away from Kings Cross train station on the Victoria line tube to Vauxhall which makes it a great location to stay. Once you get off the tube at Vauxhall it's about a 5-10 minute walk. The security in the hotel is excellent which makes it feel very secure especially for lone female travellers. The room we were given was on 1st floor the decor and quality was beautiful. The space around the double bed was not great but it was enough for 2 adults. Having said that we were not in the room for any length of time whilst awake. Not sure how much time we could have sat in the room for during the day. The room was fully equipped with tea/coffee, air conditioning, hairdryer, tv and freei wifi. It even had its own android device for you to search for tours use social media etc. The window was above the bed and was a little difficult to reach, however they have even thought of that and put a button on the wall which will open the window electronically! The bath room was also finished to great standard. They even have a movement sensor light which comes on in the bathroom if you go in through the night. Brilliant idea just enough for you to know where you are without fully waking you. The reception area hosted the breakfast bar, we didn't stay for breakfast but I did look and it appeared to be a continental style. It also had a stocked fridge of soft drinks. I would definitely recommend and will stay here again. My only reason for 4 stars was the lack of space around the bed.

    3
    « Ok, but could have been great with just a few minor touches »

    Very modern and well finished room. This one is in the basement and so has no window. The bed is comfy and the bathroom is modern. There is 6 coat hangers but no shelves to put your pants & socks on - good for a night or so, not great for the week. The shower is smart but I'm 6ft, so there is no room to wash your toes! There is nowhere to put your toiletries if you bring your own Breakfast is £10 and should have been complimentary There is free wi-fi at a decent speed There is no parking and Vauxhall tube station is 10 mins walk away. If I'm honest, I'd stop here again, but not before checking out the competition first (there is a Holiday Inn Express next door ). The tea tray is poor Just a few things would have made this a great experience

    3
    « Modern, clean and a reasonable choice »

    There were just a couple of things about the room that weren't great, otherwise it's a good option. The staff were all very helpful and friendly. There was a very minor difficulty at check in, which was dealt with brilliantly by the receptionist. Service overall was very good. I found the fact that so many doors needed the card key to open a little disturbing as it made me think that perhaps security was an issue, whereas I don't suppose that is really the case. The hotel has a modern, clean feel and is also very clean throughout in the other sense. The room I had can best be described as compact. It had an opening window, which was very nice and the location meant there was little road noise, proper bonus in London. Nice en-suite with a heated mirror! Very rare in hotels, I could see myself to shave! Free Wi-Fi and a reasonable download speed. There was no room to store bags other than next to the bed. Little space to hang clothes, perhaps enough for one person for two or three days, but for a couple you'd struggle for more than a night or two at most. No other storage space for clothing, these had to be left in the bag at the side of the bed. The bed itself was comfortable, but small. Not sure if it was a three quarter double in width, but it was very short. I'm only 5'7" and had to sleep diagonally to keep within the bed. Breakfast was a light affair. Coffee, fruit juice, toast, cereal and scrambled eggs. Quite nice as a change from the usual stodgy cooked breakfast as long as you know in advance. The immediate area seems to lack bars and restaurants, I found myself having to go back across the river in the evening to get a meal. The main reason for not rating higher for me was the size of the bed and lack of storage space in the room.

    4
    « Lovely and modern »

    Stayed here on a business trip with 2 colleagues. Lovely modern hotel with hair dryer, tea/coffee in the rooms and a big flat screen tv with freeview. Perfect for what we needed it for. The only downside was there was no lobby bar for a night cap. They have wine in cabinets but unable to serve due to not having a licence so instead we headed to a little pub on the corner. Staff were very pleasant and went out their way to help. Overall great!

  • 5
    « Amazing »

    We Absolutely loved this hotel and would def visit again. Great staff , modern hotel, great bathroom, big room (for London) even got a mobile phone to use - very unexpected. Shame about the lack of reviews!

    5
    « Steven walker »

    Very clean and nice hotel, well received at the reception by Roxanne who was very warm, professional and charming. Housekeeping team very charming. Room was very nice, clean and and the bathroom was great. Will stay there again, location is good walking distance to the tube, local super markets etc. Excellent stay.

    4
    « Very good but some improvements needed »

    I'm currently staying in this hotel for a long weekend in London. Location wise this is a few minutes walking distance to Vauxhall station. Unfortunately there is no hotel parking. Not much to do in the immediate vicinity of the hotel. Security in this hotel is excellent, a key card is required to access the main door and all doors throughout the hotel as well as the lifts. The room decor is nice and the bathroom is very nice too. The bed is very comfortable but a little small for a standard double. The natural lighting in the room is limited and there is only the option of air conditioning for heating / cooling, which does work very well. It is not possible to open the window. Room size is slightly on the small size so it does feel a little claustrophobic. Cleanliness is good but there was a lot of dust in the room, which had clearly settled on the mirrors. There is limited options for food, as a 4 star hotel I would expect more variety, choice and availability. The hotel lacks a bit of oomph that you'd expect from a 4 star establishment. It's not a boutique hotel in my opinion, tea and coffee facilities working the room were standard and nothing special.

    5
    « Great hotel »

    Just returned from a great stay in this hotel. Check-in was speedy and efficient with excellent staff. The rooms are newly refurbished and comfortably sized, value for money was excellent. The beds are exceptionally comfortable with a very modern and clean ensuite bathroom. I would highly recommend this hotel.

    4
    « Good experience in London »

    It was a very good experience. The hotel is near bus station and tube station (Vauxhall). The position is very good to visit all the city. The staff is very kind and available to solve any problems and to answer all your questions. Very good bed and good comfort. The hotel is a new one...very beautiful. We left our luggage in a dedicate space after our check-out...so we had the possibility to have a look around the city also the last day...In every room there is a mobile Phone with internet that you can use when you visit London...very useful... Last but not least: room are as beautiful as in the pictures!

 

Getting to the hotel ...

All directions
·From: North Follow M1 to London and continue to Edgware Road. Turn left onto Piccadilly and take the 1st right onto Duke of Wellington Place follow Grosvenor Place A302 then continue onto Victoria Street A302 and follow A202. Turn right onto South Lambeth Road A3036 then slight left onto S. Lambeth Rd A203. ·From: South Follow A23 to London and continue on M23. Continue on London Road A23 and follow A23. Turn left onto Purley Way A23. then left again onto A203 Stockwell Road, turn right onto Clapham Road A203 A3. Continue following S. Lambeth Rd A203.