Best Western Buffalo Inn & Suites

Excellent place to stay, just like home comfortable clean , all amenities looking forward to another stay!

Great location near the airport. A great night's sleep and an Iutstanding hot breakfast bar.

Stay away from the Best Western Buffalo Inn & Suites. Based on my experience, this hotel does not take cleanliness or guest concerns seriously. I checked in late Friday evening and found toilet paper plastered onto the walls of my room and hardened in place. It even covered the light switch, so I could not turn on the lights. The condition was disgusting, and I cannot understand how housekeeping approved the room for a guest. I immediately reported it to the front desk. The staff showed no concern and simply moved me to another room beside the ice machine, which guests used throughout the night and repeatedly woke me. The next morning, I asked for the manager, but the manager was unavailable. After I explained what happened, the clerk gave a halfhearted apology and asked, “What do you expect us to do?” When I said I planned to write an honest negative review, she seemed shocked and questioned why. She promised the manager would call me later that morning, but no one ever contacted me. The filthy room was unacceptable, but the staff's dismissive response made the experience even worse. I strongly recommend staying somewhere else.

The location was great if you love to do shopping if coming from Canada. We came mid week so it was quiet. The rooms were a very good size and the beds were comfortable. I think the value was reasonable compare to others. The lady who was doing breakfast made sure things we always filled and if you have a question she was very helpful. The carpet in the hallway was worn down and could you use a new one but it was vacummed.

Great location just off of I-90. Many restaurants close by to choose from. Close to attractions as well. Rooms are clean, comfortable, and spacious. Note:If you have any balance or mobility issues, I would recommend that you ask for a room with a walk in shower (we had one our first stay but not our second). The tubs and newly remodeled bathroom floors are very slippery and there is nothing to grab if you should slip. Things I think about now that I am older and have had a knee replacement - lol.

For $240/night; I expect more. Room size was good although carpet/upholstery/window benches could use some updating. Bathroom is small with nowhere to put your toiletries on the sink. Overall, room was clean and bed was comfortable. Breakfast in the morning was a terrible experience. Groups of individuals taking ALL the food for large groups at the tables and putting their personal forks into the buffet food bowls. It was a crazy mess and difficult for staff to keep things under control. So much for a free breakfast. More staff would have helped this situation.

I had a very disappointing experience at this hotel recently regarding my $100 USD security deposit. At checkout, the front desk explicitly confirmed that our room was clear and promised a full refund within 3–10 days. After a month of waiting and receiving conflicting answers from the front desk, management finally claimed they were withholding the deposit due to wall damage. This is entirely untrue. We took excellent care of the room. The hotel allowed other guests to stay in the room after us, yet they refuse to provide any date-stamped photo proof of the damage. Instead, they expect us to prove a negative. Be very careful staying here. If you do, ensure you take time-stamped photos of the entire room at checkout, or you risk losing your deposit over baseless claims. I cannot recommend this property due to their deceptive practices and lack of professionalism.

We chose this hotel because it does not allow pets. Due to the fact that I have pet allergies, this hotel was exactly what we needed. The hotel was clean and fresh smelling. The breakfast was delicious and fully stocked. The front desk person, Brandon, received us warmly and was very helpful. We had a great night stay.

Beautiful design, convenient, location, comfy bed..... BUT the walls are thin as paper. We were woken up around 6 am because people were talking in the room next door, Yes, TALKING, not yelling, or making loud noises. Ordinary talking. DO NOT STAY HERE

The hotel is dirty and in need of remodel. Carpet in halls are stained and filthy. Bathroom was ok clean but some sort of powder on wall/floor behind bathroom door. Hairs in tub. Long black hairs on the bed and stains on the couch. Walls and doors are scratched, marked and dirty. Pay a little more and get a nice room elsewhere. I will leave this review unedited until contacted by owner and/or Best Western.

Saved enough on my stay to have a good dinner so here are my thoughts. The room was clean tho dated. The bed was quite comfortable and I slept well which is why you stay so… The walls were thin and you can pretty easily hear your neighbor or folks in the hallway. Tho it had containers in the shower, the body wash was empty. There was no one overseeing the breakfast so most of it was gone when we got there and the coffee was not good. All that being said it was fine for the price but I probably would not stay again.

I recently traveled from Boston and, after booking a stay online at the ‘Buffalo Best Western Hotel,' I mistakenly ended up staying at the ‘Cheektowaga Best Western,' located just 10 miles away. The next morning, I realized my mistake and requested a refund for the no-show fee. As a non-native speaker, explaining the situation was stressful for me. After several unsuccessful attempts to resolve the issue over the next four days, I visited the hotel in person with the invoice from the hotel where I had mistakenly stayed, to explain the situation and kindly request a refund. Unfortunately, the staff member I spoke with was rude and dismissive, asking, “Don't you have GPS?” before informing me that a refund would not be possible. I would not have chosen to stay in a budget hotel if I didn't have financial concerns. Additionally, the hotel did not contact me when I failed to check in, which could have alerted me to the mistake earlier. Due to the lack of understanding from the owner, I was unfairly charged $123 for a no-show that I did not intend.

We were extremely pleased with our stay at Best Western Buffalo Inn & Suites this past weekend. While the room was small, it was clean, with very modern conveniences in the bathroom, a new pillow-top queen bed, very compact with shelving for our various items , a window seat for extra seating or luggage, which was all very comfortable for my husband and I. If I had to say anything at all negative, it would be the metal tray under the mini fridge presumably there to stop any dripping or excess condensation. The lip on the tray required us to literally lift the fridge door to open and close it. Nothing to really worry about but very odd in such a modern and updated room. We will return!

This is an average hotel, minimalist in terms of furniture in rooms and in common area. Not many cars in parking lot on a Thursday night in July at 8 PM. A number of better known motels adjacent and nearby. Hard to guess when this was built but….big note for all: there is NO SIGN on the road that we could see that said EVA Hotel. None. You must input the address into your phone or iPad and then you can find. The Only sign out front is “Best Western” who apparently bought out this place…at an unknown time. So, if you book, input address into your phone and then LOOK for Best Western sign. Some odd things. When I asked the desk attendant why no sign saying “EVA” or equivalent. She said it was now a Best Western. So…why is it still listed as EVA? Unknown. Also, the bathroom appears to have had a significant positive change for the shower. Three bottles of shampoo, etc. plus a rain show head and a normal shower head. Also shows new caulking at the front bottom edge of the entire shower on the floor. With no real data, I suspect that this nice shower was put in fairly recently. Last comment: due to the drive that we make from home to the place we spend some time every summer, this location (near the Buffalo airport) is the best place to stop as we travel East. Just about all the motels we found in this area are overpriced. Period. So, if you have to stay, suggest you manage your expectations as to what you pay and what you get. Doubt we'll stay here again…or even in this area near the Buffalo airport. Will try fifty miles more to the East most like along I-90.

When we travel, we most often book rooms with Best Western (BW) of Hilton due to the quality of the rooms. When we booked BW Buffalo Inn & Suites we thought that we were booking a room that is of BW quality, we soon found out that we made a huge mistake. We booked one of the so-called handicap suites, unfortunately this room was dirty with human hair all over the bathroom floor. The mini refrigerator was not working due to the cooling element frozen over. The mini refrigerator was grudgingly replaced shortly after the issue was brough to the attention of the front desk attendant, the front door attendant initially showed a passive aggressive attitude towards my concerns regarding the refrigerator issue, I had to explain in extreme detail as to the what the problem was with the mini refrigerator. Be aware that this location does have a microwave, however it is one small microwave to be shared by the entire building. The mini microwave oven was dirty with dried rice inside and all around it, it is placed near the front desk in a clothing closet size room. I mentioned that the microwave oven was dirty and asked the front desk clerk when it was last cleaned and how often it was cleaned, she responded with a smile "daily", I stated maybe it should be cleaned numerous times a day since the entire hotel has to use one microwave oven. I mentioned that not having a microwave oven in a BW room was uncommon, she said "Hotel 6, and other such hotels don't have microwave ovens in the room" I stated, I wouldn't expect a BW hotel to be similar to the Hotel 6, I would expect much better. Just because it has the BW logo doesn't mean anything when the hotel is dirty.

This was a last minute reservation on a solar eclipse trip. Extreme price gouging - but same as every where else. It's located at n the edge of large open area filled with other (more modern looking) chain hotels close to the airport. Not much to look at from outside, except plenty of free parking. Inside, it's clean and modern. The rooms are small, but updated, including the bathroom. Carpet is clean and bed lines look good. The beds are very comfortable. Great showers with very good pressure and rain shower heads. Breakfast was very good - bread product, waffles, cooked food (including bacon) and best of all a self service automatic espresso machine (I have never before seen this in a US hotel/motel). I would have given it 5 stars were it not for the very strong perfume scent that permeated the whole building (makes me wonder what odor they are trying to cover up!) which gave me a bad taste and made me cough at night. However, this may have just been a personal allergy?