When we travel, we most often book rooms with Best Western (BW) of Hilton due to the quality of the rooms. When we booked BW Buffalo Inn & Suites we thought that we were booking a room that is of BW quality, we soon found out that we made a huge mistake. We booked one of the so-called handicap suites, unfortunately this room was dirty with human hair all over the bathroom floor. The mini refrigerator was not working due to the cooling element frozen over. The mini refrigerator was grudgingly replaced shortly after the issue was brough to the attention of the front desk attendant, the front door attendant initially showed a passive aggressive attitude towards my concerns regarding the refrigerator issue, I had to explain in extreme detail as to the what the problem was with the mini refrigerator. Be aware that this location does have a microwave, however it is one small microwave to be shared by the entire building. The mini microwave oven was dirty with dried rice inside and all around it, it is placed near the front desk in a clothing closet size room. I mentioned that the microwave oven was dirty and asked the front desk clerk when it was last cleaned and how often it was cleaned, she responded with a smile "daily", I stated maybe it should be cleaned numerous times a day since the entire hotel has to use one microwave oven. I mentioned that not having a microwave oven in a BW room was uncommon, she said "Hotel 6, and other such hotels don't have microwave ovens in the room" I stated, I wouldn't expect a BW hotel to be similar to the Hotel 6, I would expect much better. Just because it has the BW logo doesn't mean anything when the hotel is dirty.