Best Western Hotel Crown Inn & Suites,  Batavia

4.0/5  - based on 297 guest reviews.
8210 Park Road, 14020-1270, Batavia, United States - See map
+1 585 344 8882 +1 585 344 7187

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> Room 1

1 adult

 

Hotel advantages

  • Heated pool
    Heated pool
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 298 traveler reviews
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Visit this great hotel in Batavia, New York that is located near Darien Lake Theme Park, Batavia Downs Gaming Facility, Letchworth State Park and State University of New York. Conveniently located right off the I-90, between Rochester and Buffalo in Batavia, New York. This Batavia hotel offers guests convenient access to key area attractions including the Genesee County Fairgrounds, the Jell-O Gallery Museum and the Strong Museum. The Best Western Crown Inn & Suites' affordable guest rooms feature pillow top mattresses, cable satellite television with HBO® and free high-speed internet access. Each room has a microwave and refrigerator. A complimentary full hot breakfast is offered daily. Amenities at this New York hotel include a fitness center, heated indoor swimming pool and hot tub, guest laundry and business services. Guests of the Best Western Crown Inn & Suites will be close to a variety of activities including shopping at the Walden Galleria Mall, hiking, golfing, cross country skiing and sledding. This hotel also offers convenient access to the Batavia International Motorsports Park, Darien Lake, the Lancaster Speedway and Niagara Falls State Park. For superior customer service make a reservation at the Best Western Crown Inn & Suites! Enjoy your stay.

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Room 1

Guest reviews


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based on 298 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
104
Verygood
 
100
Medium
 
50
Poor
 
29
Horrible
 
15
Business Business 35
Couples Couples 99
Family Family 108
Friends getaway Friends getaway 28
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Crown Inn & Suites,Batavia
  • 2
    « Go for the Hampton Inn »

    Overall unfriendly and really outdated... Decent rooms for the money but kind of old and dirty looking. rusty vent covers and scratched chrome in the bathroom. Tub and sink drained V e r y s l o w l y.

    4
    « Business Traveler »

    A good place to stay but a little pricey for the services and the Area. Had a few issues the door locks not operating properly and some stains on the furniture and desk chair but for the most part the facility was good and clean... Breakfast was Waffles(Good) Eggs(Pass ) Breakfast sausage both days. There was also fruit and cold cereal ... Good Location, on and off of I90.. Staff was friendly and very helpful. A good family place if you can afford it.

    4
    « Pleasant stay »

    When we called Best Western for our reservation, we were told only a suite was available. With the AAA discount, the price was okay but not reasonable. Check-in was a problem because we were told our credit card was declined. We tried two other cards- each declined. The manager finally decided there must be a problem with his system and he rebooted it and our card worked. I called our credit card company and was told there was no problem with our cards, thankfully! Our room was comfortable as was the bed. The breakfast offered egg patties and sausage, pancakes, envelopes of oatmeal with toppings, three dry cereals, yogurt, hard boiled eggs, pastries, bagels, and toast, beverages (but no hot chocolate). We will be completely amazed the day hotel coffee is good coffee. Here the coffee did not amaze us. The woman taking care of the breakfast area deserves recognition for keeping everything clean and freshly supplied. Overall this is a comfortable place to stay with some good dinner choices in the area.

    4
    « Good place to stop by »

    Got to this hotel early in the afternoon but room was available. Since suite was only $5.more, we decided to take advantage of it. Very clean room and comfortable. Attendant was polite and helpful. She directed us for the evening dinner. Would come back.

    3
    « Good for the Price »

    If you're looking for a bargain at a decent location, this is your place. The price was really good. It looks like the interior was either new or recently redone. The bathroom was clean, but there wasn't much counter space. The beds were standard beds. The free breakfast was a bit light on choices, but fine for a quick meal. Overall, it was fine for a quick stay, but if you're staying longer and want a little nicer location, you may want to spend a little bit more. I did find that the AC/Heater was pretty loud, but I adjusted to it.

    4
    « Can't think of anything to complain about »

    Stayed here for one night while in town for a family member's memorial service. We have zero complaints about this property. The room was clean, the bed was comfy, the showers were hot, and the breakfast variety and freshness were amazing. I appreciated having hot coffee available 24 hrs in the common room off the lobby. Front desk staff were very friendly. Walls are thick, so we didn't hear a sound all night, although the noise of the room doors closing is kinda loud. Didn't use the pool area but saw several folks in there with kids. All around good experience and if we come to town again, we would stay here.

    4
    « place was good for the most part »

    Arrived room 121 cob webs in light when you first walk in, a smokey scent in room where hallway smelled fresh. tv was nice sleep quality was ok lots of thruway big truck noise and it didn't help to have big rigs idling outside window. shower pressure was great nice and strong. heat in room was good kept is cozy. breakfast was normal fare, coffee was very good as well as the yogurt and orange juice.when I stay again I will ask for 2nd floor. noticed there wasn't a soda vending machine or I just didn't notice it.

    5
    « Great place to stay... »

    This hotel has it all, great staff and friendly associates. The rooms are very neat and clean and the overall hotel itself I would rate 5 stars out of 5. I was truly satisfied with every aspect of my stay, from the room as well as the staff and the great breakfast. I truly recommend this hotel in Batavia, New York.

    5
    « Wonderful stay »

    We stayed here New Year's Eve and enjoyed a clean, fun, and large king suite on the first floor. My grandkids used the indoor pool. It was clean and warm. They also enjoyed the hot tub. We have stayed here several times and have felt comfortable and safe. The hotel is reasonably priced. The service was friendly and efficient. There are many area restaurants within 3 miles Alex's, Applebee's, Denny's, McDonalds, Burger King, Settlers, sunny's, bob Evans and restaurants at batavia downs gaming. There is also a shuttle to the downs. You can also go to Palm island indoor waterpark around the corner. It is clean, safe and reasonable.

    4
    « Holiday getaway »

    We were in town visiting family for the Christmas holiday. This was a great place to spend the night or so glad we did as we avoided the huge snowstorm that night driving home so glad we booked this hotel. It was great!

  • 5
    « Satisfied as always »

    We come to this hotel every year after christmas. This year we stayed an extra day we were having such a nice time. The staff are so friendly and helpful. We enjoy the great breakfast and the hot tub, the special way we are treated like family and the wonderful rooms. It's the perfect after christmas relaxing and refreshing location.

    4
    « Great »

    Very friendly staff and super helpful. the price was great and the rooms are very nice and clean. The hot tub and pool are amazing. Breakfast was good and presentable. It was overall great ! I would definetly go there again.

    5
    « Wonderful staff »

    It's always a great visit when we meet up at the Best Western in Batavia. They treat you like family here. Comfy beds, clean rooms and friendly staff. There is also a nice pool, hot tub and fitness center. It's nicely located near off of the thruway and near the casino and shopping center.

    5
    « surprisingly excellent »

    Everything was excellent. It appears that they must have had a recent remodel. Everyone was friendly. I always worry about the heating being too noisy but it was constant and not loud at all even though it was single digits outside and windy.

    4
    « Better than most Clean »

    Price for area was very good shuttle a plus.One night stay hard to judge. But the arm rest of desk chair chewed and all dogs in hall was not my thing at least no fleas showing yet.Should tell you if pets are in the rooms you stay in to make it your choice to stay in. No smoking? but you have the chance to take bugs home.

    5
    « Nice Place to Stay »

    Picked this hotel based on tripadvisor reviews. Room was spacious and beds were comfortable. Nice selection at the breakfast bar. Extremely friendly staff especially Sue at the front desk. Can't beat this hotel for the price. Highly recommended this place.

    4
    « Hotel reveiw »

    Nice clean room. Heater fan was a little to strong for my taste and no way to adjust it down more. Stairs were not cleaned but the room and breakfast area was clean. Would stay again because the price was affordable for this area.

    5
    « The overall experience of the hotel was excellent »

    The hotel was clean and comfortable, just what we needed after a long day of traveling. The location was great! Close to restaurants, gas stations, and even a few stores to do some shopping!! I would like to particularly point out that Sue, working at the front desk in the morning was awesome. We were have some mechanical problems with our truck and she went above and beyond to help us out. We really appreciated it!

    3
    « OK hotel in a decent location en route to Niagara Falls »

    Reasonably priced hotel. However, room wasn't overly clean and the duvet was between two sheets rather than in a cover. Bed was comfortable. Bathroom a bit dated. We found a few hair on the towels. Overall slightly disappointed despite the price.

    5
    « Great Experience »

    Great hotel, no problems of any kind except vending machine not stocked but front desk clerk gave me two sodas she had on hand at no cost. No road noise good clean rooms. The room was modern and up to date with good fixtures

  • 5
    « BW Crown Inn »

    Quite a pleasant place to stay in your travels with a more than adaquite breakfast, comfortable beds and convenient location along the NY Thruway in western NY. The motel was clean with a very friendly staff on both checkin and checckout.

    4
    « Great location and good value »

    Four us stayed here on our way from Massachusetts to Niagara Falls. The hotel is very convenient to I-90. The hotel is clean and well kept. My relatives liked the pool and the Jacuzzi. The staff is very helpful and friendly.

    5
    « Great Place to Stay »

    I found checking in and out to be a breeze, which was very nice. The room was extremly spacious and clean. The breakfast was standard hotel breakfast, which wasn't bad. The bed was a little soft for my taste, but other than that it was a great room!

    5
    « Best western Great Hotels »

    We always love staying at the Best Western Chain of Hotels This was a wonderful hotel we had a king suite that was very comfortable & breakfast very pleasurable we would definitely make this hotel a stop again

    3
    « Good for a night's rest »

    Stayed for one night driving by on I-90. Sarah was friendly & accommodating. This is a good value compared to hotels 45 miles east & west of here. Could use new flooring/carpet but overall clean. Offers comp breakfast & free WiFi.

    4
    « No complaints »

    Everything you would expect for an overnight stay in a hotel: comfortable and clean room, pleasant staff at registration. It is in a busy area where there are an ample number of restaurants to choose from.

    4
    « Nice motel for over night stay »

    We were checked into a older section of the motel across the parking lot of the newer section. We were on the ground floor because we had a dog with us. Parked right at the front door. Breakfast was good which had a nice breakfast room. The only issue is the Wi-Fi was spotty start up.

    5
    « A comfortable stay »

    Clean room, friendly staff, and excellent breakfast. I traveled from Detroit to Oregon and California and then to Maine, and this was one of the cleanest hotels with one of the best breakfasts. I have stayed at very expensive and inexpensive hotels, and this hotel gives you an excellent value and no they are not paying me to say this.

    4
    « fair price »

    good location. fair price clean rooms. not big on customer service. Breakfast is acceptable however its the same everyday. I stayed five nights and it was always sausage and eggs for the "hot" part of breakfast.

    1
    « Bad Experience »

    After checking out our Jacuzzi King Suite (ha), my wife notified the front desk clerk (she was the one and only person at the desk, no managers or anyone else on duty) of all the problems, she had no solutions only that she would note it down. When my wife spoke to the manager, Susan, the next morning she seemed unaware of the problems. Biggest one being the very dirty jacuzzi, the jet nozzles were filthy (who knows what would come out of them!), bathroom mirrors, tub, floors dirty, spots all over, couch dirty (would not want to sit on it), cracked tile & moldy looking grout around jacuzzi, bed headboard dirty & fingerprints all over, room had an odor when A/C off. This all ruined our night. Would never stay here again. Only good note that the Manager did give us a $25.00 credit for the jacuzzi (big deal), our night was already ruined. Breakfast wasn't very good either. Couldn't wait to leave.

  • 5
    « Excellent place to stay »

    Excellent Motel to stay in east of Buffalo. We enjoyed our stay at the Crown Inn and Suites very much. The desk clerk is helpful and friendly. The breakfast is good and the easy access to the Interstate a plus. We enjoy the restaurants in the community particularly Alex's Place. You will enjoy your stay here too.

    4
    « Always a good choice »

    My family and I have stayed at this location a few times now as a pit stop when traveling to Massachusetts. It's always reliable! Clean, sufficient, and always a decent price. The staff is always so nice and great! Always a nice stay!

    4
    « ASK about Gluten Free Options for Breakfast »

    We very much enjoyed our stay. Breakfast was great, including Gluten Free Cereal. However, "IF" you require GF, be sure to "ask" the breakfast attendant, as there are no indications that this is available, unless you ask. We would definitely return.

    3
    « Nice for the price »

    We come out this way alot .Nice hotel good breakfast.Pool and hot tub great .One towel for seven people.I let the front desk know me and my son had to share the last towel and there were still people in there.I was told if they need towels they will ask...... really?I try to be helpful but I seemed more concerned about people dripping all over the hotel than she did.Also my wife called to have them check the TV and no one ever came.She figured out it was just unplugged but still.The breakfast was delicious and the lady watching over the buffet kept everything cleaned and well stocked.Room was clean beds nice and comfy.A/C had annoying shut off feature had to keep restarting it. Overall not bad need more towels for pool area also earlier pool hours would be nice 6or7 in the am so I can grab a swim before breakfast.

    5
    « A nice place to stay »

    A clean and pleasant motel. It had been recently renovated. Staff were very friendly and helpful. Breakfast was fine. Overall I would highly recomend a stay. It is located close to the freeway exit so is converiient.

    4
    « Great choice »

    If you are traveling on the turnpike this is so convenient yet within easy driving distance of eating establishments. Traffic noise was NOT an issue for us, friendly staff too.While we stayed in the annex we still felt as close to the breakfast room as if we had stayed in the main building.

    5
    « good night stay over »

    I was very pleased and satisfied with this hotel. The room was comfortable, well appointed and spacious and the staff was very friendly. I would recommend it to anyone and would definitely stay there again if it was in the path of my travels

    2
    « Chemical smell »

    Tv was not repaired during our stay. Reception girl was not cordial per other stays. Chemical smell in room was really bad. Did not realize how bad until moving in and settling down. Wife could detect underlying cigarette smoke smell.

    5
    « Halfway stop »

    Excellent place for us to stop on our many trips from Pittsburgh to The Mohawk Valley. Great people, clean rooms, comfy beds. Hot tub and pool are a plus. Batavia Downs within a mile and shopping centers also.

    5
    « Nicely renovated & fresh »

    Hotel was very nice and newly renovated throughout. Very clean with good lighting in the rooms. Hotel was full, but was very quiet. All Staff very polite & helpful. Nice restaurants in the area.They have discounts including military.Nice indoor pool & excellent fitness center.

  • 4
    « The Best Hotel to Lodge »

    My children and I are very happy to lodged in this hotel (Best Western Crown Inn and suites at Batavia. It is perfect for our summer vacation, the hotel is family friendly plus it is conveniently located around a shopping mall which is a walking distance to the hotel.

    3
    « Not up to BW standards »

    Over priced for area. Windows in rooms and hotel were very dirty. Couldn't see out of them. Edge of tile in bathroom were dirty. As if they only mopped the center of the room. Service is ok and room is clean.

    4
    « Convenient, close to restaurants and close to shopping »

    Good value Hotel. My room must have been recently renovated. It was nice and comfortable. Bed was comfortable and the a/c wasn't too noisy for a window unit. There were also "motel" type units across the parking lot. Not sure about how they are.

    4
    « Overnight stay »

    Stayed for the night without a reservation and they were very accommodating with extra pillows and offering different group discounts. Kids loved the pool except my sons eyes were very irritated by the chlorine in the pool. breakfast was typical for this type of hotel, which is great for the kids. But the eating area was kind of small.

    1
    « What is that smell?? »

    The cleaning solution at this hotel smells like a combination of dirty water, mildew, and industrial acid lemon cleaner. Stepping into our humid room literally took my breath away. We opened the windows & cranked the AC full blast while we went out to dinner for 2 hours and it was still super strong. We checked out the other two rooms for people we were traveling with and while they had the same smell, ours was 3 times worse. The sheets on our beds were soft and had been slept in, while the sheets in the other two rooms were crisp and freshly washed. When I went out to the front desk to ask the check in person about switching rooms because of the smell, she told me the cleaners had just left and that it was probably just the cleaning products. She did not let us swap to another room even though I asked about the possibility of doing so. I know the hotel had available rooms because someone came in right after me to check in without a reservation. The smell lingers and I can still pick it up on my suitcase a week later. Don't stay here.

    4
    « Nice hotel »

    The hotel is nice, Maids do a good job, breakfast was ok, but the management is not very friendly. Breakfast was ok, some of the hot food items were not too hot. The indoor pool area needed more ventilation, thr chlorine smell is overwhelming.

    5
    « Very Nice , Very sweet people »

    Rooms were so clean. They were spotless. The front desk receptionist Sarah was very inviting . No matter how busy she was or how many times she was interrupted she stayed polite. Even the housekeeper was a doll and super helpful. I could not ask for anything better after such a horrible, disgusting experience down the block at the Days inn with the worst front desk person DEE . Thank you again for the delightful experience so far !!

    2
    « Never Again! »

    Poor quality rooms for the price. Maintenance not kept up with. Seemed like nothing in the room worked right. The floor was soaked by the air conditioner, the tv had one channel, the toilet seat nearly fell off, the locks were loose on the door and rattling and the water pressure was awful. Last time we stay there.

    5
    « Nice Hotel »

    We had great stay hotel. We did enjoy pool and spa. Comfortable rooms with fridge and microwave available in rooms. Staff did great job to make sure our stay was enjoyable. We do recommend this place.

    4
    « 2 day stay »

    my room had a king size bed that was comfortable. the room was clean well kept. the exterior was being renovated but was not a problem. the breakfast was very good. there was a good variety and well supplied. the front desk person was very friendly and helpful.

  • 1
    « Worst night ever. »

    This was the first night on a journey to celebrate my wife's 70th. The room was terrible. There was a smell in the room and the bathroom was dirty. We were greeted by a spider in the vanity bowl when we arrived. I would not recommend this hotel to anyone and was very disappointed as a Best Western Rewards Member.

    4
    « A good stay »

    Front desk person was kind and informative. Exterior renovation did not interfere with check in. Parking was ok. Quality of the breakfast was very good. Loby area was a bit small. I did not go to the pool.

    5
    « Wonderful Stay! »

    This is a newly renovated Hotel. The staff was so friendly and helpful with any questions. The breakfast has a great variety of food options with waffles, eggs, sausage, variety of bagels, breads, muffins, cinnamon rolls. Plenty of juice, cereal and other breakfast options. The room was clean and comfortable. Indoor pool and spa was refreshing. I would recommend this Hotel to other's and will definitely stay again.

    4
    « Decent for the price »

    The room was fine, overall. Smaller than other BW that I frequent but it served its overnight purpose. The two things that BW has going for them are the comfy beds and the decent breakfast. Also, this BW was very conveniently located right off the Thruway...easy off, easy on and only about 20 minutes away from actual destination of Darien Lake.

    2
    « Does not meet the Best Western name. »

    More like a motel and not at all like other Best Western we've stayed at. This place needs deep cleaning in room, and hallway. There were dead spiders and cobwebs in the hallway windows. The parking lot had garbage everywhere. Would not recommend.

    4
    « A Bit Musty »

    Everything was actually really good except the musty smell in the room, bathroom and coming from the airconditioner. They also had workmen working carelessly on the entrance when we got there. That being said the room was excellent for the price and the staff were friendly and nobody complained that we were up until 2am playing.

    4
    « Best Western - Batavia NY »

    Overall very pleased! Close to Interstate and Buffalo NY. Not much to do in town -very small but quaint. Served it's purpose though for a 2 night stay! Had a nice pool and hot tub and breakfast was good. I originally had a Motel 6 and closer to the city but I always found the Best Westerns a decent deal and better amenities!

    3
    « Construction at 7:30 AM »

    My biggest complaints were the 7:30 AM construction work being done right outside my window. Also, the lack of a positive response to my concern from the front desk. Other than those things, it was a usual BW.

    3
    « Breakfast was disappointing »

    The hotel itself was fine; the guest rooms had a modern feel with lots of lighting and outlets for cell phones, tablets and laptops. Plus we use a C-PAP machine and found it easy to have a plug-in. We stayed on the Saturday night before the 4th, so it was full, busy and overpriced. Check-in lady was very kind and helpful. The breakfast the next morning was a definite disappointment. One waffle machine which had a line of 10-15 minutes because the people who were using it were making waffles for several people (family members etc.) causing a long line. Plus this blocked part of the area where the other food items. The room did not have enough seating, the food area and tables were messy and sticky, and the food service was slow at keeping the food replenished. People were standing behind chairs in hopes of getting a place to sit and eat. This area was cramped and noisy. We should have gone to eat somewhere else.

    2
    « Tale of Two Hotels »

    *IF* you choose to stay here, make absolutely certain that your reservation is set for the building on the property with the lobby / pool inside. DO NOT STAY IN THE OTHER BUILDING. It is a dank smelly *motel* that does not live up to the Best Western brand name. In response to previous reviews (some going back to 2014) management refers to the building as undergoing renovation. Three years later and the second building is still untouched, broken locks, construction debris in the parking lot, dank small smelly rooms. The front desk could not move me to the 'new building' - aside from that, their service was exemplary. I do not blame them for the property mess, annoying that they charge the same high price for the room regardless...

  • 4
    « Bed »

    Pillow could be better. They were square didn't work well. Property was very nice and newly remodeled. Did not hear traffic noise from highway. Felt that building was built well because did not hear other guest

    3
    « Best western of Batavia »

    Get better morning staff who are friendly and like their job at least. I wasn't greeted, spoken to, waved at, asked how my stay was I had to address them an tell them I'm checking out and in return I got a ok.. that is not good customer service. Morning staff was too busy talking about another coworker who didn't show up to work!!

    4
    « Batavia Best Western »

    Overall the hotel is very good, clean rooms, nutritious breakfast, good internet. The mattress in our room had to be propped up as it was noticeably lower on the head end, but otherwise, very clean room, bathroom and good air conditioning unit and tv.

    3
    « Needs improvements check rooms after staff cleans to make sure everything is in order and bathroom supplies are furnishe »

    Lower prices Stayed at Seneca casino resort for $99.00 a night which offers allot more for your money delux suite two queens size beds quality buildings structures no wall paper falling off wall no broken parking lot pavement

    3
    « Hotel needs something »

    Everyone on here says that the hotel was newly renovated, but I didn't see it. Maybe a new lamp and blankets? The bathroom/room was dated and felt dirty. Lighting was dim and dark. There weren't any USB plugs for gadgets and the plugs that were in the room were loose in that the plugs kept falling out and wouldn't stay plugged in. There was a lot of smoking going on around the outside of the hotel (rooms were non-smoking and didn't smell like smoke), but it made it hard to enjoy being outdoors. The breakfast was included, but the area was messy and seating was limited. We had booked the hotel through a third party website, so when we arrived there was no record of our reservation. Thankfully I had my confirmation, but I was happy that the man at the front desk was helpful and tried his best to accommodate us. This stay really turned me off to Best Western hotels.

    3
    « uuugh! moldy bathroom »

    we were looking for a place to stop at on our way home. have stayed at quite a few best western hotels and had pretty good luck. after arriving, the first thing we did was to check out the bathroom. much to our dismay out room had mold on the walls and ceiling. it was pretty obvious and the bathroom had a moldy smell to it. for the life of me I don't know why people install wallpaper over the bathtub/shower. it is almost a guaranteed way of creating this problem. also don't know why I hadn't been taken care of.

    5
    « Love Best Westerns »

    Everything in this hotel was great. The staff were very friendly and accomodating. What I did not really like was the dated bathtub. It looked dingy. But overall great hotel. Decor and room setup good.

    4
    « batavia, NY »

    Dog friendly, recent remodel is much better, not fancy, but very clean, new, small indoor pool, plenty of parking! Breakfast is the same everywhere in every hotel. I'm sure it's fine for most guests, but as I travel extensively for business, the food choices are so-so. But I surely understand having to feed the "masses" with consistent meals. That's no big deal, it is the way of the world now!

    4
    « Clean, comfortable & very friendly/helpful staff »

    We stay at this hotel apprx every other month. We have special accomadations and the staff here always go out of their way to help us. Our rooms are always very clean. Breakfasts are good, better than just the cold bagels and cereal you can get other places. And being right off the highway makes it even better when you've been driving for 8 hours and just want to sleep!!

    5
    « Great Location - Clean Hotel - Please Tip Wait Staff Assigned to Breafast Venue »

    Customer Service was excellent- check in was quick and easy, even though we had no reservations. The hotel is just off of the New York State thruway and several malls and eateries are located within a mile of the facility.The room was very clean and spacious. The room included a sitting area with a sofa. Furnishings appeared to be relatively new. The complimentary breakfast was very good. I always tip the wait staff who are assigned to the breakfast venues and encourage more people to do so.

  • 5
    « Awesome hotel experience »

    we had an awesome stay, the staff went the extra mile to help make our stay pleasant. I was very happy with the breakfast since I have dietary issues. I found a variety of foods that I could eat. We used the pool to relax, the hotel was located close to our event. and close to the shopping centres.

    4
    « Stop on way home... »

    My husband, son, and I stopped here on the way home from Massachusetts to Ohio. It was super easy to get to from I-90 and reasonably priced. The room was large and clean and just perfect for a quick overnight stay. Free continental breakfast and a pool for the kiddos. The only thing I didn't like..and only bc I'm picky...was the old school air/Heat system. The blower system. Those tend to make my mouth dry all night. We will definitely be staying again though!

    5
    « Great staff and clean »

    Very happy with our stay for 1 night. Staff was efficient and friendly. Fresh remote. Away from loud road noises. Hot breakfast as best as can be had - except we like stronger coffee. Highly recommend this location.

    4
    « Very well situated and comfortable »

    This hotel is situated close to the highway and is very comfortable. Attendants were polite and helpful. We were advised that Wifi would be out for an hour as they were working to improve the speed. One hour later, we had wifi and it was very fast. We would come back any time

    5
    « Excellent »

    Have been staying at this hotel once every week for the last 3 years may be longer than that, never had any problems the staff is always helpful and pleasant, also is well located easy off easy on.very safe.

    5
    « Good location and value »

    We had great stay at this hotel room was recenlty renovated and clean. our room was equip with mini fridge and microwave. all the staff member were friendly. we enjoyed the hot breakfast in the morning. we will be staying again.

    5
    « NEVER disappointed »

    This hotel is always excellent. We loved our room, the breakfast and the staff is outstanding. It seems like every time we visit they are improving something. They have re carpeted the floors and retiled the bathrooms The paint in the rooms always looks fresh. We feel we get our money's worth.

    2
    « Avoid this hotel. »

    My wife and I stayed here on March 15/17, reluctantantly I might add. We were enroute to NYC but got weigh laid by the the Great N'Oreaster of 2017. The temperature outside was -17C and the temperature in the room was not far off the mark. The heating in the room did not work, so we switched rooms to find the heating there was not up to par either. I don't think the temperature reached 15C during our entire stay. The rooms were dated and had seen better days. The pool was closed for renovations as was the fitness room. The lobby reeked of diesel fumes and pool reno chemicals. Our bathroom was clean however, our shower could not be used as a bath as the water diverter, for lack of a better term, was rusted shut. I hope the problems that we had were just a confluence of things going wrong on a particularly nasty day.

    4
    « Near the highway »

    The hotel is near the highway just past the toll gate. There is a gas station nearby. Limited dining options around but you can ask for delivery or drive to the main street. The room was clean and spacious. The hallways are lighted well. Buffet Breakfast was alright. The dining area was clean. There is a swimming pool in the hotel.

    3
    « Ehh »

    The hotel rooms are nice. some of the staff is nice, some not so much. Needed to check out my school work and grades. But it's 6:03PM and some kids under the age of 10 have been on the computer since noon, so I've been unable to and it's really aggravating.

  • 4
    « clean and comfortable »

    nice one night stay. friendly staff. did not have free breakfast, but coffee was good. room was clean and comfortable. affordable. will stay again if need arises. easy access to our needs in the area!

    4
    « Clean and Convenient »

    Very convenient stop on our way back west. Clean and comfortable. Breakfast was predictably BW and was hot and fresh. No problems. Not sure where it came from, but there were kids running around on the floor above us, but we were on the second floor of a two floor hotel???? Would stay again if it fits our schedule.

    4
    « Great Location from Highway »

    The room was clean and comfortable. We stayed here for 1 night. The hotel staff was very nice. There was a Free breakfast offered however, we did not take advantage of it. The breakfast area looked clean and comfortable. We would stay there again when traveling.

    1
    « The hotel really smells bad »

    We were given a room that smelled terrible. They gave us another room that smelled just as bad. The smell was so bad that we could not stay there. We were charged for the stay even though we did not stay there.

    5
    « we stay at best westerns whenever we can »

    Whenever we travel, the first hotel chain we consider is a Best Western. This trip did not disappoint. We spent 14 nights in a hotel, 10 were in Best Westerns and all of them were very nice with pleasant staff and really good breakfasts.

    5
    « Well worth »

    This hotel is good choice I always enjoy staying here. We had good time everyone is friendly at this hotel. Good recommendation for dinner and shopping. Breakfast is always a plus point had a lot of choices. We will back again..

    1
    « They should remove 'Best' from their name and just call themselves 'Western' »

    The hotel manager and receptionist were rude. Our sheets had blood stains on them and when I informed this to the manager, he rationalized that I should be ok with it as that part of the sheet is usually no where near the face!!! He offered to take $50 off provided I don't post an honest review and warn other travelers. There are so many things wrong with this logic, I don't even know where to begin. The pictures should provide a sense of how well maintained the room was or the lack of. Additionally, while we were there, there were other people waiting in line after us to complain; so we weren't the only ones have concerns with the rooms or the management. Never going back here again.

    2
    « Hotel needs to be brought into the modern age »

    This hotel is very out of date and appears not to have very much pride of ownership.There is no elevator to the second floor, and a dangerous step entering the stairway. It is not up to the standard I expect from best western.

    4
    « ?? »

    Room was clean with all in good order. Heat system worked good. Excellent breakfast selection with plenty of choices of both hot and cold items. The price was reasonable with available discounts that apply. Also, the location is most convenient and near Thruway exit.

    3
    « Served its purpose..great nights sleep. »

    Our husbands were on a guys trip so one of my closest friends and I took our daughters, both were heading to college as freshman in a few weeks, shopping in Buffalo and decided last minute to stay at a hotel with a pool/hot tub in Batavia as a last "hoorah". After searching on line while at dinner, we found the Best Western. We called the hotel and after confirming the pool and hot tub were in working we booked the room - which was fairly easy, We arrived and got checked in and into our room at 945p. The pool & hot tub closed at 10. That was really the whole purpose of us staying at a hotel that was approx 30 miles from home. Thankfully, our room was literally the door next to the pool so we got in there very quickly. When the clerk came in to close it down at 10pm, she did give us a few extra minutes. The lobby was clean, the room was clean and smelled fresh (not perfume fresh, just fresh), the breakfast worked for everyone. Bagels, toast, cereal, yogurt, waffles, eggs...juice, coffee, milk. The beds very comfortable. We did NOT have a mini fridge in our room but it would have been helpful for our left overs. There was a small fitness center and "office" area with a computer for guest use. We did not use either. We stayed in the hotel part that had the lobby and pool housed in it-maybe considered the "new" part?. I would stay here again if there was a need to so close to home.

  • 5
    « great hotel »

    i stayed at the days inn in Batavia, it was so dirty, they had nothing to offer the customer, i asked for conditioner the staff said we dont give out conditioner, they had some young boy there running around in is pjs , i asked him for some decaffeinated tea, he goes we dont have it, ill look but we dont have it, he looked, in his pjs on his phone all the time, the front clerk was very nice she found me some, I think he was just to lazy to look, I immediately told my sister, we are going to Best Western

    5
    « Excellent choice »

    This hotel has lot to offer like free breakfast and indoor pool and spa was very good. Room was large and clean equipped with fridge and microwave. Staff was very friendly. I do recommend this hotel to anyone traveling to this area. Easy access from thur way.

    3
    « 2nd time in same suite »

    We were so excited to get a 2nd visit to BW Batavia NY in less than 1 month :) The price was awesome but on calling I was told the 99 dollars was just for a basic room BUT Sandra gave us a suite at no extra charge :) Wonderful - except we stayed in the same room a month ago and found the bathtub back then to have grime/scum all around tub-- I took photos - but let it go--- fast forward to yesterday = I had made scratch marks with my fingernails on my previous trip- and they were still there!! Plus the bathtub it self had black mold under the rim and more scum around the tub-- also the sofa was so dusty and you can visibly see the dust--- I am mortified as I used to be a house keeper and this type of cleaning is not acceptable-- the man who checked us in was rude-- and when found we had a suite for lower price would not let us apply our AARP card to it- saying we got enough of a deal already :( We would stay again but not in that room :) On check out we were asked - "All set" I could not even talk --

    5
    « Best Western Batavia »

    Nice hotel, clean. Nice pool and spa. Chose this hotel at the last minute and were very pleased. Check in and check out very quick. Our room was spacious, much more so than I had anticipated. Lots of towels although the pool area had none when we arrived in the morning shortly after it opened. The issue was quickly remedied.

    2
    « There may be worse places »

    Best Western as a chain is spotty--from excellent (Sidney, NE) to... well, ghastly. This was a one-night stay, and the place was clean and the staff laconic but helpful, But the room was small, cramped, included a free fly, and smelled of smoke--though the place is smoke-free, you can't get rid of that old smell. The tub was about two feet long and the water trickled out of the faucet so slowly it took forever to fill. When we turned on the air conditioner, another smell emerged--damp and mildew-redolent--that convinced us both we were being poisoned. We opened the window to the sound of the New York Turnpike. (If you want convenient access you've got it; just walk up the knoll and get hit by a semi.) Avoid if possible if aesthetics factor into your choice at all.

    3
    « Golf weekend »

    We visited for our golf weekend, the rooms were dated. The beds were comfortable and they provided plenty of pillows. The pool and spa area seemed very nice. Breakfast was good with a decent variety on foods. The only complaint about the spa and breakfast was that it was not in the same building.

    3
    « One night stay »

    Booked this hotel for one night on a road trip from Michigan to Massachusetts. The price was reasonable. The hotel was clean. But it is very old and dated. Some effort should be made to spruce this place up as there are many other hotels to choose from.

    4
    « Nice stay and kind staff »

    We stayed here one night on our way to our lake destination in Canada. The room was fine and beds were comfortable and room was quiet. Pool is small but the kids had fun anyhow. Breakfast was usual fare with make your own waffles. I do wish for better variety of fruit at these breakfasts, but most places have the same thing! I watned to give a shout out to the staff, which was very nice to us. My six year old daughter left her bedtime stuffed animal in the sheets and we left the hotel without it and discovered the missing animal the next night camping (with no cell coverage!). We called the next week (we had no cell in Canada on our old phones as they switched to GSM) and at first was told that there it was not found, but then got a call back (they took my number and description to check with cleaning staff) and discovered it had been saved for us for a week! I mailed them a SASE and the beloved pet was received today! My daughter and the entire family are very grateful that they save "loveys" that inadvertently get left behind. Thank you!

    4
    « STOPOVER »

    Had a suite because only rooms available. Thought it was expensive. Elevator was shaky so took the stairs instead. Breakfast had a lot to desire with limited choices. Room was clean and quiet. Convenient right off the highway so it was easy to continue our trip the next day.

    2
    « Cleanliness »

    The hotel was expensive and dirty. The sheets and towels looked gray. The bathtub had a layer of dirt on it. Who knows when was the last time they washed it. Th refrigerator had layers of dirt on the door and inside. I will not go there again.

  • 4
    « Summer Long Driving »

    The exterior of the second building is a bit off as compared to the main. The bed, pillows, bathroom, carpets, and others are excellent. We had a wonderful sleep. The room was very clean. The surroundings were quiet. Cheers to the hotel management. Breakfast was great. Room attendant was caring, polite, humble, efficient and friendly the same as the front desk staff.

    2
    « Cramoed room, small bath, brken furniture, bad lighting, loud air conditioner »

    The room, apparently part of an annex, had loud air conditioning, thin walls, bad lighting and a broken desk chair. Bathroom lighting was dark because there was only one fluorescent bulb in the overhead fixture. We heard voices and a dog through the wall. Wi-fi did not work inside the room. The staff were friendly and helpful, and the breakfast was pretty good. This property urgently needs repair and upgrades. We would not stay there again.

    3
    « okay, could do more »

    The place seemed clean. Breakfast was adequate and decent. The pool was good. My complaint was that we wanted a snack. The Snack machine was broke, so what's new? My real problem is when I ask the receptionist if they had another vending machine she replies with, 'you can drive to Walmart'. Its 9:40pm and I don't want to drive around at night. Come on people, it is a simple fix. You don't tell your guests to go drive around d at night. I can imagine what Anthony/Hotel Impossible would say if he heard those words being said to a guest. Unacceptable. Not a big issue to have no snack, the attitude I received IS a big deal.

    5
    « would stay here again »

    stayed for one night, the room was clean, comfortable bed, staff are friendly and helpful. Good selection for breakfast as well. For the price we paid is was reasonable and would stay here again if back in the area.

    4
    « bw in batavia ny »

    great family quiet place close to shopping and darien lake and thruway access.. pet friendly and smoke free and doesn't smell at all i love this fact.. great location and good breakfast and pool isn't too shabby could be a little warmer and cleaner

    2
    « Not a value »

    Unfortunately, I found this Best Western to be in need of some tender loving care. The grounds were shabby with trash around the grounds. The room was small (also shabby) for the price with some shower issues. It was definately not worth the price.

    3
    « clean good for one night »

    we went to a concert at Darien Lake and rather than drive home at one am stayed at the best western in Batavia The rooms were clean and spacious and reasonably priced We were glad we stayed and had a nice breakfast in the morning Darien Lake was one of the most disorganized places anywhere the food was terrible and the wine and beer was outrageously overpriced We will never go back

    5
    « Friendly Place to Stay »

    All and all this is great place to stay in Batavia. The rooms were clean and comfortable. wi-fi was very good. Hot breakfast in the morning was very good lots of item to choose from. All staff was very friendly. I always enjoy a hot tub at this hotel.

    3
    « Clean but not fancy »

    This hotel was in a good location for Batavia and was clean but we thought it overpriced for what it was. Also, the air conditioner was unreliable and very loud. I was expecting something better for the price.

    3
    « warm tub not hottub »

    The room,was clean,beds comfy,spacious,nice indoor pool, however the hottub was only warm not hot.Management was notified but this hottub was not fixed. The breakfast was also mediocre.This an average motel with no standout features

  • 5
    « Spontaneous visit »

    My husband, son and I took a spontaneous trip to western NY with no reservations and through Trip Advisor found this very reasonable motel.. Asked for a room near the pool and receptionist was able to meet our request, even gave suggestions for restaurants!!!

    4
    « Short stay »

    My family and I stayed at this hotel for one night only After visiting Niagara Falls. Check-in was a breeze as well as the check out. The room was clean, quiet and had what we needed to recuperate after a long drive. We also liked the breakfast. I will consider staying in this hotel again in the future.

    4
    « overnight »

    This was the closest hotel to Letchworth State Park which I was visiting. A 40 minute ride from the park and the only Best Western in the area. I stay at Best Western's whenever I travel an this one had just finished up renovating the carpets in the halls/rooms. Their air conditioning in the lobby and halls was not working but the rooms had AC. Not alot around there to do and only 1 restaurant worth going to which was Alex's place that everyone went to....Decent food

    3
    « comfort »

    this best western had just finished renovating the carpets and the lobby and also the breakfast area were not air conditioned. The rooms air conditioning was working and were very comfortable. This was the closest BW to Letchworth State Park which is where I was going and that was at least a 40 minute ride.

    5
    « Good value »

    We stayed here in past we always had a good time at this hotel. Rooms are newly renovated. They also did nice job about side of building. Our king suites had fridge and microwave which is plus point for us. Breakfast had plenty of choices to eat from. I highly would recommend this hotel to anyone traveling through this area.

    3
    « Revovating, yes, but like putting lipstick on a pig »

    Best Western I am becoming less and less enchanted by your privately owned 'franchise' hotels. This one is a perfect example of very old and now newly renovated in a cheap, slapdash attempt. The new carpeting was so swirly it caused vertigo; the olive green and gold interior of our room was so retro we wondered who in the world was their decorating go-to person? The whole operation seems to be running on a shoestring; in the morning, there was a little rock stuck into the back door to keep it open--not cool at all. The breakfast was disgustingly typical prepackaged fare save some bananas and apples. No one at the front desk...you get the picture. That said, the room was clean, the night was quiet, and the restaurant down the road Alex's did good curbside take-out. We think the $100 average charge for this room is way overpriced.

    2
    « Photos are not the same as hotel »

    When we arrived here I was shocked that the photos of this hotel are completely different from the actual hotel (except for the rooms and pool area which looked about the same to me). I feel deceived, and said so in the Best Western survey I filled out. Not ethical at all. The manager then emailed me about how they are renovating, It is still very unfair to the customer to show a different hotel outside, lobby and breakfast area - an updated and renovated version, which then they are expecting to have! Also, no mini-fridge in the room, which was a disappointment. Customer service was fine, and they had the rollaway bed in our room as we had requested, when we arrived, which I appreciated.

    4
    « Very Good stop »

    Right off of I90 and easy to reach. Good breakfast included. Some rooms are pull up motel style. New carpet. Unusually warm hallways and breakfast area. My room AC kept shutting off in the night and the room was very warm, I dialed the setting back to warm/cool and that seemed to fix it but could only keep the room at about 73ish. Great over all stay.

    4
    « Best Western Crown Inn, Batavia NY »

    This hotel is easy on/off. Convenient to the Post Office, restaurants, and gas stations which were all things I needed to find. Noise was not an issue. They were installing new carpets in the hallways, so the smell was a little strong. Room was comfortable with two queen beds. Breakfast was good. Staff was friendly. Pool and hot tub much appreciated. A good choice for us.

    4
    « Good Place »

    We stayed here over Memorial Day weekend. The room was clean although the rug was worn in a few spots. It wasn't a large room but we just used it to sleep and shower as we were visiting with family and also took a day trip into Canada to see the falls. Breakfast was pretty good, there were plenty of options for everyone. The pool didn't look too clean so we didn't use it. Overall it was a decent hotel and we would definitely stay here again if we were in the area.

  • 3
    « Best Western Batavia »

    The hotel appears to be undergoing renovations which will most likely bring it up to the standard we have come to expect from Best Western. Carpets were little stained in room but have been told they are all being replaced as well as furniture and all rooms will have microwaves and fridges. Pool and spa were fine. Didn't use fitness room. Breakfast was good...hot items as well as the usual continental food. Staff were pleasant. Would go back again next year when all the work has been done on it.

    5
    « Nice place »

    The room was very clean and spacious, the staff was friendly. It was a nice visit overall. The hotel itself is close to just about everything you'd want to do in Batavia. If we ever come through the area again, we'll definitely stay here!

    4
    « Nice place to spend the night »

    This hotel is situated literally beside I-90. Convenient off and on point. Located in a rural area. Noise was not much of an issue with A/C running. Very clean room with comfortable bed. If you are looking for a good restaurant for dinner, go to Alex's Place.

    4
    « nice clean hotel »

    very nice hotel; clean ; quiet; good location off highway ; wonderful breakfast and very friendly staff ; front desk clerks are very friendly and nice and give local directions and answer any questions you have and are very helpful.

    5
    « nere the horse track »

    hotel was clean, the beds were very comfortable,and the staff was very nice. In a good spot, right off the thruway,and only about a mile from the casino and track. plenty of parking,and the breakfast was good.

    5
    « A king size bed and a hot tub in the room for $114.00! »

    A very good value for the money. We chose a room that had it's own hot tub and it worked well. I would stay there again. Breakfast was very good too. It was close to town as well so it was only a short drive to restaurants.

    5
    « Clean and comfortable hotel »

    We were there with family the Memorial Day weekend. Excellent hotel, very clean and comfortable. Breakfast also was very good, scrambled eggs, sausage,and the usual bagels, toast, cereal, oatmeal, juices, coffee, etc. Lady at desk let us use the breakfast room for a family lunch on Sunday. We could see the thruway from our room, but heard nothing. Air conditioner was very quiet, seemed very new. Queen beds were very comfortable. One comment on bathroom. The paper holder was on opposite wall from toilet, a long reach. Children would not be able to reach. Also the counter in bathroom was a little small. Many hotels have larger ones. But the comfort and cleanliness is much more important. That is why I rated the Best Western a "5". Excellent stay. Also has an excellent indoor pool and hot tub. The kids loved that. I almost forgot about the pool. Another reason for a "5"!

    4
    « Excellent jump off point for Niagara frontier....... »

    Had the benefit of small(ish) town features and prices with good proximity to nearby Buffalo-Niagara attractions! Our target was Fort Niagara and the Canadian side of the falls, and we were approaching from eastern upstate NY. So this was our obvious choice, especially since we wanted to see the rural communities around Lockport, NY on our way to the fort. Comfortable rooms and a great breakfast made the visit an excellent experience!

    1
    « Try another place »

    Front desk clerk was very nice. The room however, it is not very clean . stains on the carpeting, it doesn't look like it's been vacuumed very well, there's stains on the things they throw across the bedding ,There's a bug on the other bed.The mirror is dirty. Drive by this one.

    5
    « We had a good time »

    We stayed here on memorial weekend and we had great time at this hotel. Our kids enjoyed pool. Room was also kept very clean I would recommend this place to my friends. All staff members are very helpful and friendly. Very easy excess from thruway.

  • 5
    « Great Hotel »

    Best place to stay in batavia. the staff is friendly and knowledgeble about area. hot breakfast in morning was very good. they also offer gluten free item. great place between Buffalo and Rochester. I would recommend this place to anyone coming to this area..

    1
    « A bad night »

    The room smelled so we opened the window. Since there was no screen, we ended up having flies and mosquitos. We needed the air conditioner on to cool the room but it was so loud, we didn't sleep well. One bed was very uncomfortable, making a cracking sound when my husband got it or out of bed. All in all- a bad night. And this is my first bad review for Trip Advisor, so you must know that I was really frustrated!

    2
    « Facility in need of uplift »

    Room was furnished with old worn carpet and furniture .Bathroom was dirty and had mildew in several places and dirty shower curtain. Light in bathroom did not always work and phone in room would not connect to front desk. Toaster did not work at breakfast bar and room was too small for all the guests to eat. Our room was next to parking lot and it was very noisy.

    5
    « best western lives up to name best »

    our home a way from home always.very clean.great staff.very friendly place to stay.for business.family.or just a get away.service.value.sleep quality.cleaness.rooms.all rate 10.so please go to web page and check it out.

    5
    « Great service - comfy beds »

    We are passing through on our way to Boston. Friendly staff helped us find what channel the Raptors /Cleveland game was on before we even booked. Clean, great room, super value with very comfy beds. To top it off there's a pool and hot tub! Regular hotel breakfast, with gluten free options.

    5
    « best western crown inn and suites »

    excellent value, nice property, décor and room. very close to restaurants and retail facilities. tv, fitness facility, breakfast all excellent no problems, very convenient stop off for a trip to Canada. Property is right off the thruway

    4
    « Parents »

    It was clean front desk friendly and very helpful. We stopped in late and they were glad that they could help out. The pool and fitness area was still open if we were interested. We ordered out the came right to the room in a timely manner.

    4
    « Comfortable Stay »

    We had a King bedroom with pullout couch room. Breakfast included was better than expected, plenty of options. Wifi was ok. Rooms were clean and newly updated. Mini bar with fridge and microwave in room was an added bonus. Pool with jacuzzi and fitness room seemed to get good use by guests in the hotel. It was a pleasant stay with courteous staff. The walls in the place are kind of thin. You can hear conversations in the hallways and adjoining rooms. Overall B stay. I wouldn't have chosen any other place in the area, I feel we made the best decision staying here at this location.

    1
    « Disgusting room poor customer service !!! »

    We checked into this hotel at 9 pm after a 4 hour drive. Our room was disgusting. The sheets were not clean. There was an old chicken bone on the floor. We were all exhausted so we just decided to go to bed and to deal with it in the morning. When my husband approached the front desk about the chicken bone they were Initially apologetic and agreed to give us a $40 room credit for our next nights stay. Sunday morning game and when he again approached the front desk they were completely rude and accused him of leaving the chicken bone on the floor! Our $40 credit turned into a $15 credit and when my husband question the accusation the front desk staff said" we don't know kind of people you are. How do we know your family didn't have chicken and leave that bone on the floor?" The pool and hot tub were also disgusting. There was a slim on the pool area floor and both the pool and hot tub had sand in the pool. I have stayed in best westerns all over the country and never had such a poor experience. We will be back to Batavia yearly for a high school rodeo event and will be telling all of the other families that travel this way not to stay in this place. I Wish I had taken pictures of our room at check in, but I never thought I would need proof.

    5
    « Wouldn't stay anywhere else »

    We take several trips a yr. from Pittsburgh Pa to Mohawk NY to visit family and old friends. This is the halfway point for us. Have been stopping here for yrs. Very nice renovated rooms,. Indoor pool, hot tub and fittness center. Wonderful employees that treat us like family. Close to good restaurants,casino , racetrack, and shopping centers. 3 minutes off interstate 90. Give it a try. Tell Sue Hercules sent you.

  • 5
    « Best Deal »

    The people who help run this Best Western are the Best in any New York Hotel I have ever stayed in.They go above and beyond to help you .Nice clean rooms,great prices and terrific breakfast.Located just a few minutes from interstate 90 Best deal in Batavia.The King suite is worth the few more dollars.

    3
    « Compared to other Best Western's this one surpassed my expectations! »

    I was on my way back to Ohio from New Hampshire when I decided to take my chances on this Best Western hotel. Since I travel frequently for work, I have experienced other Best Western's that were truly horrible. This one, however, had been recently remodeled, the fitness room was all in good working order and it was quiet. Prior to my arrival, I called to make sure I would have a refrigerator in my room. When I checked in and there was no refrigerator the desk clerk upgraded me to a suite with no extra charge which was very kind of him. My suite was clean and it was wonderful to have a mini kitchen and extra room to move about after a long drive. The only drawback for me was that after two weeks of travel there was no guest laundry, but other than that my stay was much better as compared to other Best Western's in the country!

    3
    « Above average Best Western, Good Value »

    I've stayed at some truly awful Best Westerns in the past year. This one in Batavia, NY would be a good model for the ones that are struggling. Overall very clean, well appointed and decorated, comfortable beds and pillows all make for a pleasant nights stay. The breakfast bar is not only well stocked but clean and modern. Pool and exercise room are small, jacuzzi is out of order and apparently has been for a long time. Although the sheets and pillows were clean, the comforters had some staining. Staff is efficient but not terribly friendly to guests. Overall probably your best bet in Batavia for a decent night sleep in a clean room!

    4
    « Very Pleasant Stay »

    We stayed overnight on a two-day drive to Michigan. I was carrying a very valuable antique canoe on my truck. When I mentioned that to the woman at the desk, she asked me to bring my truck to a parking spot right in front of her window so she could keep an eye on it. 8Our room was clean, the mattress was comfortable and our stay was very pleasant. I'd gladly stay there again on a future trip.

    5
    « Best Western »

    Enjoyed my stay at the western very affordable and comfortable just need a place to crash for the night. Definitely recommend to others and will consider staying again if I need another hotel in the future.

    4
    « Wonderful rooms - broken hot tub »

    The rooms were very nice. We had 2 of the king size suits. They had a separate sitting area and kitchenette. On of the rooms had a pull out couch that wasn't working properly. The pool area was nice but it could have been warmer on the windy winter day we were there. Plus the hot tub area was roped off. So we didn't get to enjoy that at all.

    4
    « Almost like home »

    It felt like home. My stay was lengthy and I never felt more comfortable. Even though it was my first time there I wasn't lost. The most helpful, informative, kind, staff. Everyone there was helpful but I have to say Ms. Sue and Ms. Bea those two ladies were the BEST!!!! The locations is perfect close to all major stores and freeway it was so convenient. The rooms were clean, the breakfast were on time and good.

    5
    « Great overnight stay »

    This Best Western is everything one might expect: the room (bedding and bath) was clean and orderly, the hotel is quiet overnight, the front desk is courteous and helpful. Breakfast features scrambled eggs, sausages, yogurt, and the typical budget breakfast foods. WiFi worked well, too.

    4
    « Pleasant Overnight in Batavia, NY »

    We enjoyed a nice overnight at the Crown Inn & Suites in Batavia, NY recently. The motel is very conveniently located off the NY Thruway (I-90), near the Veteran's Hospital and still closes to downtown. The staff is friendly and courteous, motel amenities are good, the internet is fast and reliable and the rooms are comfy

    4
    « A very nice hotel right off of I-90 »

    The Best Western in Batavia, NY is very convenient for travelers driving I-90. We've stayed at this hotel every year for the past 12 years and will continue to do so each time we travel from Rhode Island to the Cleveland area.

  • 3
    « Good for the price »

    We liked the room size and layout, especially the window seat. Beds were comfortable. But the room could have been cleaner, the desk chair was dusty and had food crumbs. More detail could have been taken on the bathroom as well. The breakfast was ok, not the worse I have had and not the best either. Hot tub and ice machine were out of order, that was very disappointing. Overall not a bad stay.

    1
    « Renovations »

    Active renovations going on up and down the hallway from my room. My room renovations had not been started/completed. Room pictures did not match advertised pictures. I booked the room through an app which did not have the best prices available. I found, after the fact, that I could have booked for $15 less if I had booked directly with Best Western.

    4
    « Good stay in Batavia »

    We enjoyed our one night stay at the Batavia Best Western. The hotel was in a very convenient location for the places we wanted to visit and the staff was friendly and courteous. The breakfast was fresh, and well presented and the room was very comfortable. We would stay here again if we were to visit the area.

    4
    « ln194194 »

    We have stayed at Best Western Hotel for 3 times this year. We have noticed that Best Western has been in the process of updating the rooms, lobby and breakfast room. Breakfast items are plentiful. Staff replaces items fairly regularly. Room is pretty clean and the shower is great. Very pleasant staff. We would stay at this hotel again.

    3
    « Lacks in eye appeal, but room size was very nice »

    This hotel needs a serious updating. The room size and layout was very nice, but the eye appeal was not there. Also, the noise from the outside was louder than I am used to in a hotel and the walls were thin, could hear the TVs in the rooms on either side of us. If they updated the rooms, I would probably stay here again.

    4
    « Good price for good service. »

    All services provided were at the good level. Location was good to access Rochester NY and Buffalo NY, right near Interstate 90. Quick check-in and check-out. I recommend this hotel to people, who is looking for good service and reasonable money.

    2
    « Run Down Hotel »

    Compared to other Best Western hotels, this facility appeared run down and worn out. The room was poorly cleaned and not very comfortable. The wallpaper was coming off the walls. Mold was growing around the bathtub. Fortunately we were only passing through and not spending more than one night.

    4
    « Good value and welcoming »

    Dropped in en route along the 90 from Buffalo. Warm welcome from the receptionist and a comfortable room available at a good price. Receptionist also recommended somewhere to eat (Alex's Place) Hadn't realised it was so close to the busy road but it didn't bother us too much during the night. Breakfast was limited but ok.

    5
    « Cool Location!! »

    This Best Western is right off the 90 East and is in walking distance to the Batavia Downs Race track Casino. Clean Room, Great Staff & Heated indoor pool! It also has a nice "Free" breakfast, With Good Home -style food right around the corner!!! Geo. E.

    4
    « what happened to customer service ? »

    Nice clean room. Fair price. stayed in suite over the noisy dining room/TV area . Why would there be a suite over a noisy dining/TV area. Staff never even looks up unless you are checking in or out. If you bring luggage be prepared to carry it. There is only one cart and no one will help locate where it may be.

  • 5
    « trip out east »

    this was our stay over on our trip to leaf peep out east we are members with Best Western Rewards and booked this motel using this service. we found the room clean beds comfortable stall friendly breakfast was hot nd met our needs we wouid stay again

    5
    « Good location »

    We had great time at this hotel. Hotel Location is very easy to find close to to everything that we needed. This hotel offer free hot breakfast that was very good lots of item to choose from. Room size are pretty big and they were good and clean..

    3
    « A place to stay »

    Beds were very comfy. "Hot" Breakfast was reconstituted powdered egg product.....not very good. I do not care for the texture of powdered eggs and definitely do not like to have water squishing out of my eggs Room cleanliness just OK. All hotel carpets were extremely dirty and stained. The A/C in our room was quite noisy. This hotel was in a good location for traveling on the turnpike.......I would plan on getting breakfast somewhere else

    2
    « Not the best experience »

    This is the 2nd stay at this hotel. The rooms and the internet are ok if you are in the main building but not in the annex. Last time the internet did not work - this time the TV did not work and no one was at the desk to check out. This will likely be our last try here even though it is very convenient.

    5
    « Great night sleep! »

    Hotel was clean, everyone was friendly and all you can ask for on trip. you can book this property with confidence. The location has a lot to offer with easy access to shopping, food and entertainment of all ages.

    3
    « Annex unacceptable »

    Main building would probably have been tolerable. Annex was substandard. No covered walkway to breakfast at main building. No elevator in annex. Since reservations had been made four months prior for four rooms, felt we should have been placed in newer main building.

    4
    « Will stay here again! »

    We stayed in the newly remodeled outside/inside building and were VERY pleased. The room was very spacious for our family of four (two teenage sons). For the rate we paid and the size of room we had, we will definitely stay here again. We didn't eat the breakfast at the hotel since we met up with local family at Miss Batavia for breakfast. We were a little nervous staying at another Best Western after a bad experience outside of Buffalo the two nights prior, but were very relieved to find a totally different and better hotel for our last night in the area.

    5
    « great »

    stayed here 1 night .close to darien lake.room was nice and quiet.no complaints on room or amenities.breakfast was good with eggs,sausage,cereal,yogurt and the usual breakfast items.overall nice place to stay.plenty of places nearby to eat.

 

Getting to the hotel ...

All directions
·From: East. Follow Interstate 90 West to Exit 48. Proceed straight through toll booth and traffic light. The Best Western Crown Inn & Suites is the third hotel on the right hand side. ·From: West. Follow Interstate 90 East to Exit 48. After exit, proceed straight through toll booth and traffic light. The Best Western Crown Inn & Suites is the third hotel on the right hand side.