SureStay Plus Hotel by Best Western Niagara Falls East, Niagara Falls

I booked this hotel room on Dec 16 at 1am. The hotel was called to confirm the booking before I got charged for the room. As it was 1am the hotel requested the booking be done on Dec 15, which was fine as I wanted a place to sleep till 9 am. I took a cab from Buffalo International Airport to the SureStay Plus Hotel and arrived there at 1:50 am. There was a sign with a number to call for service. I did and the number wasn't accepting calls. There was a sign to ring a bell for service and again no one showed up And finally there was a reservations number at the front door and I called and left several messages but nobody came to check me in. After doing the above for more than 3 hours (1.50 am to 5 am) I managed to find a cab and left. This place is very unprofessional, they agreed to take me and wasted my time ( more than 4 hours on the property), my money ( cab, long distance calls, roaming charges, etc) and there was nobdy to check you in. As a person who has been on planes and in hotels since I was 6 months old, round the world, this is one of the worst experiences I have had. Can't check in a room that was confirmed and paid for, no place to even sit down , lots of frustration and stress that was not needed and no service what so ever. Disgusting !!! STAY AWAY ! Even If they give you money to stay there.

Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again, Sincerely, Hotel Manager.

Trip to see family in Niagara Falls NY. We made our reservations by telephone and found Ms Patel very helpful with all of our questions. When we arrived at the hotel to check in, Ms Patel took my husband down to the room so that he could see it before checking in. The room was very clean, beds were comfortable and Ms Patel made us feel like special guests. We enjoyed the complimentary breakfast especially the waffles. Everyone we dealt with was very friendly and helpful. We will be visiting here again.

Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hello Guest, Thanks for your stay with us. We are delighted to see your feedback. Your appreciation for Ms.Patel and the overall stay is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Comfortable beds and clean room. Close to the falls and very nice staff. Sagena at front fest very courteous. Close to restaurants and pet friendly. Breakfast is going. The casino is close by and shopping is close. Lots of parking and bus is close by

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thanks for the recent stay and feedback. Your generosity in appreciating our hotel staff, beds, and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

This was my first time staying at this hotel and I stayed 5 nights. From the time I checked in the service was excellent and the staff was friendly and knowledgeable. The hotel and rooms were very clean. I was very pleased with my stay and will definitely be back.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello James Abbott, Thank you so much for the stay and the overall appreciation. We are highly inspired by your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager

Great location. Comfortable bedding. Excellent customer service especially by Sangeeta. We've stayed here multiple times and each time the experience has been good. The price is the most reasonable in the area.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Anne, Thank you for the stay and the feedback.Appreciate your nice comments about our team and service. Your compliments are not only rewarding, but also inspiring. It is our pleasure that we were able to satisfy you.Our goal is to provide our guests with warmest hospitality and most efficient service. We are looking forward to seeing you soon. Sincerely, Hotel Manager

This hotel is located in central Niagara Falls and is convenient for all shops and tourist attractions. It is very clean. The rooms are spacious and comfortable. The best part is the staff. We felt loved and cared for during our entire stay. We look forward, very much, to coming back

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Joseph, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Sangeeta Patel. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

My family & I really enjoyed our stay here at this hotel. Sangeeta was very friendly & helpful throughout our entire stay. She always made sure we felt welcomed & was more than accommodating. I read a couple negative reviews & while this is not a 5 star hotel, it is VERY clean, well kept & gives a homey feeling. If you are looking for 5 star treatment, you need to stay at a 5 star hotel & expect to pay for that. I just needed a hotel room for my family & I while we were there to see the Niagara Falls. It is important for people to remember that because of Covid, business's are still very much understaffed & fighting through the same pandemic as the rest of us. I feel this hotel did an amazing job given the circumstances & I would absolutely stay there again. The staff was exceptional & the service was great! Thank you Sangeeta & staff for a wonderful time & allowing my family the comforts of home.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Sangeeta. Look forward to your next visit! Sincerely, Hotel Manager.

We stayed in about 5 Best Westerns on our trip. This was one of the two worst. Room was dirty ( lots of debris under TV stand and phone stand). Laundry room dirty. No vending room even though signs says it's there. There is about 7 inches between bed and closet, so you have to scoot, sideways to get to closet. Awful. We were there two nights. This place needs a thorough deep clean of every room and pull out furniture to clean under it. No excuse for this filth

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager

PROS: Queen sized bed, desk fridge, microwave, USB ports, WiFi, clean bathroom, no carpet in room, elevator,working key cards, aarp discount, breakfast, well lit area for parking, ac/heat, nice staff. CONS: Noise in water pipe, barking dog,

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thanks for the stay and the feedback. Your observations will definitely be taken into consideration. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

We had a reservation. When we checked in we were told that they had one room. It wasn't the room we booked because they overbooked the hotel. I had to sleep on the floor. They were calling the other people at 9:30pm to cancel their reservations. There were no other hotels in the area that weekend on such short notice.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, I am extremely sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. However, your observation is alarming, and we will investigate to find the real reasons with the concerned department. This is an unusual incidence. We cannot change the past, but surely take avoid such a mess in the future. Request your understanding and support. Sincerely, Hotel Manager

This hotel is close enough to Niagara Falls, and to restaurants and grocery stores. The hotel itself is small but very clean in the hallway and in the room. The front desk manager, Sangeeta, is very pleasant and helpful. She has this very big smile in her face that truly welcomes you. The hallway of the hotel appears and smells very clean. I have no complaint inside the room as it appears very clean and smells good as well. I wish they provide lotion though as this is the only hotel we stayed that does not provide one. They have a full sit down breakfast but the choices are very limited, and the room is small so it hets very crowded. But for its price and cleanliness, I'm rating this hotel a 5.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Your generosity in appreciating our hotel staff and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.

The staff was awesome the room was very clean the shower had great water pressure the bed was very comfortable great for someone with back issues…the breakfast was good .. coffee was delicious and there is a 7-11 right across the street!!

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thanks for the stay and feedback. Your generosity in appreciating our hotel staff, bed, and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

Sangeeta is the wonderful employee I've ever had at a hotel. She is so kind courteous and helpful. She is always busy. Such a hard worker. Goes out of her way to help you. The rooms are clean and neat. She should be paid double her salary. Rest of the employees are nice too. I know I'll be back. I'll always reco.mend this place.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Sangeeta. Look forward to your next visit! Sincerely, Hotel Manager.

We were just spending one night, so were looking for a clean room with comfortable beds. We got that. I was never able to connect to the hotel WiFi which was annoying. The breakfast room was very crowded when we left, so we just grabbed some fruit and yogurt to go, but they did have the standard waffle maker available.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Denise, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

Got to the hotel and the front desk agent wasn't there. I rang the bell for service he came out and I gave him the necessary info to check us in. He couldn't find my name and then he finally did and then he asked for the card used to book reservation. I wanted to make sure he wasn't charging me twice so I had to log in to my bank account. In the mean time he looks at me and tells me to let him know when I was done and he turned around and went in the back. Seems like I bothered him while he was eating his lunch since he came back out with a mouth full of food. Finally got to our room and the key wouldn't work. Front desk agent gave us a new room number and came up to make sure it would work. It did thankfully. That night the TV wouldn't work properly. TV lost signal multiple times, the cable kept cutting in and out. We didn't report it until the 2nd night and he came up to check it out. He unplugged everything and then got a phone call and had to leave. Said he would come back and didn't so my husband an I plugged everything back in and the TV went back to working.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Danielle, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.

We received a warm genuine welcome and were checked on by staff to make sure all was well. The beds are comfy, rooms clean, nice hot showers with great pressure. The breakfast seemed luxurious compared to all the continental or non-existent breakfasts common at the expensive locations - real food! Close to food and shopping, quick access to the freeway, quiet. Definitely worth it for your vacation or whatever travel needs you have. Was very happy with our stay and plan to book here again next time!

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Mrs ZNewbie, Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us. I look forward to seeing you back again. Sincerely, Hotel Manager.

This trip was a long stay (over a week) to visit with family in the area. The breakfast was lovely with a great selection, I especially appreciated that the coffee dispenser allows you to choose your roast choice - light, medium, dark. The manager, Sangeeta (sp?) was a kind lovely person who made me feel welcome and like my needs mattered to her as a person, not just as a customer. The property was bright and clean. I would stay here the next time I am visiting family.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Guest, Thank you for sharing your experience. I'm glad we could provide you a great experience and satisfactory stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely, Hotel Manager.

Nice,very ciean hotel and price are affordable for whole family vacation.room are nice and clean.Staff was very help full. specilly Frontdesk lady sangeeta allways smilley face and make sure customer happy.she was such a wonderfull person in hotel.definiteiy igo there again and i recommend my friends and family.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

The rooms were small. The hotel smelled funny throughout The staff was decent but couldn't answer mask mandates for state. Glad I only booked for one night. I definetly would not go back to this hotel.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.

Hotel was clean and its near to Niagara falls..Good place to stay. Staff was helpful. Price of the accommodation was nominal. Full Breakfast was good.Room were clean. Location was it approachable from falls.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. We are very touched and inspired by your feedback. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.

Not sure if the folks who put in other reviews here stayed at the same place, my experience was very different. We got 2 rooms for 2 nights. 1. The hotel is dimly lit, so walking in … you dont get a good feel. 2. My room had this weird smell. At first we thought it was because the room was locked up with no circulation. So we turned the AC on high, came back a few hours later and the smell wouldn't go away. We somehow spent the first night in that room and asked to change rooms the next night. 3. The rooms were not cleaned well, my (new) room, had cobwebs hanging off the walls. Breakfast is at most average. I usually stay at Marriott properties and wanted to try Best Westerns, as my points are running low. If this one is a Best Western representative, I will happily pay the extra $50 - $100 for Marriott properties and stay there. All of the ‘great' reviews that are on this board … I would highly question the credibility of those reviews. I went by those, and I guess got duped. The only good point about the place, the lady who was at the dont desk, Sangita … was very nice and helpful. But I felt bad that she had to deal with the crap the property owners were having her deal with.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, It is highly regrettable that your stay with us was a huge disappointment. We too are concerned with the quality of the service, which you received, that was not acceptable at all. Please accept our sincerest apologies for all the inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager

Room was clean. Hot breakfast served. No outdoor seating, but, owner brought out chairs and a table so we could sit outside to enjoy fresh air nice evening weather. We brought our fur baby but was not able to do dinner without him, since hotel doesn't allow you to leave dog in room alone., Which I prefer not to do anyway. Location very convenient to shops, food, and downtown.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager.

Rooms are very small - we didn't mind but would be horrible if had children with us. Hotel not secured - anyone can walk in as front desk wasn't manned at all times. If you don't plan on spending time in room it is fine but for price should be a bit more secure and spacious.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Valued Guest, Thanks for your stay at our hotel.Our apologies for all the inconveniences you had with your stay like the room issue. We are making efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

Very dirty room. The floor was not clean, towels were stained, shower was very dirty, blood or poop sprayed behind toilet not really sure:/ room had a smell to it as well. Will not stay their again that is for sure!

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Jacob, I am sorry to learn about all the inconvenience you had to endure. My sincere apologies. We understand your experience and realize your feelings of disappointment. Our team has taken serious note of your observations and all the issues will be investigated and take appropriate actions. Request your understanding. You will have a nice stay next time. Sincerely, Hotel Manager.

The bed in room 226 was too soft & the pillows too firm (sounds like Goldie locs & the 3 bears, lol) but the front desk agent at the time did supply me w/a softer pillow which helped. Overall if I find an occasion to return to Niagara Falls, I wld probably stay there again.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am delighted to note that you had a nice experience. We will take your comments for future improvement. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again. Sincerely, Hotel Manager

I loved stay in this hotel. Room was clean and cozy. Service was excellent - very helpful and friendly, especially Sangeeta Patel. I wish we could stay over there longer. Thank you! Would recommend to a friends!

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Guest, Thanks for your stay with us. We are delighted to see your feedback. Your appreciation for Sangeeta Patel and our staff is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

Reviews are things that I normally skip because I hate to do them. Being an optimistic person, I usually chalk things up as minor oversights. However, the Surestay Plus Niagara Falls East was missing some basic things that you would expect at even the cheapest most dumpy hotels/motels. First, there should be more than 1 of each towel when you check into a room. Next, the toilet seat should be completely attached to the toilet. Also, an extra roll of toilet paper would have been nice. When we checked in there was less than half of a roll in the bathroom. All of these are basic expectations to guests… how cheap can one be to provide them? Our room also smelled like an animal was living in it, covered up with some strong smelling air freshener. It doesn't really cover up the odor, it just makes it smell like an animal with air freshener on it. Much like covering up the smell of number 2 in the bathroom with air freshener, it just doesn't work well. Also had to kill about 6 flies that were living in the room. A final thought, if there is a TV provided with a remote to control it, the remote should probably work too. Ours did not turn the TV on. Besides that, the room was relatively tidy. Sheets, floors, tub, toilet, and the few towels we had were clean. As well as the microwave and mini fridge worked and were not dirty. We picked this hotel because of reviews and pricing on TripAdvisor. Its not the cheapest place, but not the most expensive place either. I'm not too sure why the Surestay Plus is so highly rated here. I wouldn't recommend to my friends or family to stay there. If I wanted to stay in a dump, there were plenty of other lower costing places that would have provided equal accommodations. Hotel management shouldn't be so cheap.

Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Joe, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

Relocating to the Niagara falls area we stayed at multiple hotels , ranging from 4 to 2 star hotels. Hands down this one was the cleanest , affordable choice. when I say clean I mean clean to my standards which means I couldn't find any dust ( allergic) NO HAIR IN SINK OR TUB! THAT ONE IS A BIG ONE FOR ME....As soon as I opened the door to my room I knew I was in the right place. Also this establishment is pet friendly! Sangee ( DAYTIME FRONT DESK) GOES ABOVE AND BEYOND TO MAKE SURE HER GUEST HAVE EVERYTHING THEY NEED. Furthermore they're laundry room second floor for the guest this also was a big one for me for when you are traveling laundry adds up. Sangee is always available to give change and detergent and snacks are available to purchase. So if you find yourself in the Niagara are this is the place to be HANDS DOWN!

Absolutely horrible experience. My wife and I just visited pretty much all of New England on a crazy vacation. Niagara Falls was a good halfway point for us on the way home to stop so we figured we'd stay two nights and have some fun while we were there. We get to the hotel and check in. Room smells like they literally just let off a bug bomb in there or sprayed a whole can of raid. So I go back to the front desk. Not 10 minutes after we checked in. There's a sign with a number that says we will return in 15 minutes. Call the number no answer. Then I see the manager pull up in his truck after I stood there for 10 minutes waiting. So therefore he left the property unattended which is totally unacceptable. Then he gives me a different room on the top floor. Go there. Room still stinks but I could tolerate it. There's no do not disturb sign. The tv is bolted to the wall pointing up! Lol. Can't even see it from the bed. There's an inch thick sheet of dust on the back of the tv. Don't even get me started about the cable. Didn't even work half of the time. There was actual pee on the wall in the bathroom. On the main floor there was leaking pipes and a mop bucket to catch the water from the ceiling. I have photos and would be happy to share these with someone who oversees these places. Anyways I was so uncomfortable my wife and I left a day early and didn't even bother to say anything. It was 2pm so I know they weren't going to give me my money back and I didn't want them knowing I was leaving early so they couldn't double rent the room. So anyways I'm going to be staying with a whole different company next time. 2 poor experiences in one week.

At the last minute we had to bring our dogs to Niagara Falls and had to find a new place to stay for our trip as Resorts does not take pets. We found Surestay . The hotel is very clean as was our room. There is an area to walk your dogs. The hotel has a gem in Sangeeta Patel, who treats guests more like family. Sangeeta is the Front Desk Manager and was made for her job. She genuinely cares that you have everything you need to make your stay a positive experience. This may not be a five star hotel but Sangeeta makes it a 5 Star stay in my opinion. I would stay here again even without the dogs. Our stay was surprisingly nice.

Ive rarely stayed anywhere around here because we just love this hotel so much as well as its fantastic staff. Im nota big site seer. I enjoy being in my room in the quiet and its always that. Its never loud in here, even being right on the strip. So quiet. The restaurant choices around are perfect. Theres a gas station directly across the street so I didnt need to worry about that. The shopping is fantastic. I just love this hotel!

All the interactions I had with hotel staff was positive. They really seemed dedicated to making me comfortable and making sure they could help in any way they could. The rooms are on the smaller side but with the breakfast included and the proximity to restaurants in the area, you can't get a better bang for your buck.

it was great place to stay. everything was good. room was very clean.in morning shift lady very sweet she was very helpfull people. hope i see her again. i hardly recommended to my friends and family best place for staying.

Sangeeta treats customers like royalty. One of the kindest and hard-working people I've ever met. The hotel and rooms were exceptionally clean and every detail was tended to with thoughtfulness and care. The young man who worked in the evenings was respectful and gracious. The beds were so comfortable. Just excellence all the way around! Would absolutely recommend and would definitely stay there the next time we visit the area.

Stayed multiple times owner's are very hospitality. Clean and sanitry. Always come back. And affordable 5 Stars. The host is always nice and always available. So clean I definitely would recommend for others...

I absolutely recommended it! The reception was awesome as we arrived at 3:00 am and we got attended and with special service. Everybody was accommodating. Super clean smells amazing. Parking is included.

This hotel is a hidden gem. The facility is clean and fresh. The staff was very friendly and their service was amazing. I would highly recommend this hotel. It's convenient to Niagara Falls and Buffalo!

My family & I stayed at the Sure stay hotel for an overnight trip to Niagara Falls, the location of the hotel is within walking distance to many eateries, stores, etc & about a 10 to 15-minute drive to the falls. Surestay has a huge free self-parking lot, the lobby was very clean & check-in was quick, the front desk assistant was very nice. The rooms were clean & although they aren't big they somehow arranged it to make the room feel like we were in a huge suite, the bathroom was small but adequate. My only very minor complaint was that the tub drain plug didn't work but when I mentioned it to Sangeeta Patel (I think she's the manager) she offered to come up & fix it right away, she was very sweet to me & my Daughter, she gave us take away breakfast for the family. The best thing about Surestay Niagara Falls is that it's pet friendly (I always travel with my 6 lb Morkie- Lilac. OVERALL--- The hotel is clean quiet & pet-friendly with a friendly staff. I will definitely return to Surestay Hotel Niagara falls.

This Surestay is an old Motel 6. The upgrades are excellent and the Front Desk manager is amazing. The beds are super comfy and clean. New mattresses are going to have you sleeping in. Responsive staff and clean rooms.

The staff alone were the most kind, helpful people. The stay was nothing less than exceptional and I would 100% stay here again! My fiancé and I were superbly pleased and enjoyed our stay. We also were able to bring our little furry kid!

It was really good place to stay, we really like here we'd like to come back, the hotel has such a nice stability to stay , the service is great, we really enjoyed our trip, we will recommend this hotel to our friends and family.

I've had the good fortune to travel extensively. I was initially wary about the low the price for this hotel. After reading the reviews and checking validity of pics, I decided to go ahead as we had multiple pets traveling with us and this was a good location and overall option as headed across country. We booked two rooms. I honestly can't think of a better place for the value anywhere I've travelled before (in the country and out). It's not fancy, but it IS nice. It's clean and comfortable with a refrigerator and microwave. The elevator is great for anyone with mobility issues who desires the security of a higher floor. And the staff was truly delightful. Don't hesitate to book this place.

Thanks we enjoyed our stay..see you next time..rooms are big and spacious and the bathroom is also big ..need a good place to relax and do a little site seeing this is the place for you..and they welcomed our fur babies

All the staff are nice, polite, respectful and accommodating. They always greet us with a welcoming smile. They always are making sure we have everything we need. My family and I couldn't be happier with our experiences. This year alone we have stayed with them at this location several times and look forward to doing so in the near future.

very cleen and most importent morning frunt desk lady very helpful and smily face she was wounderful. defenetly we come stay again and i recommend my friends and familly they have hot breakfast but now covid -19 no more serve but stll hotel deserv excellant

Nice quiet hotel with a warm welcome at check in. Lots of eateries of all types within a couple of miles of the hotel. There is even a handy convenience store right across the street from the hotel...

We travelled to Niagara Falls for my 7 year old son's hockey tournament and our whole team stayed there. The Manager and his team went above and beyond to ensure our team had a great time and was comfortable. They even bought hockey nets and set them up in an empty room in the basement so all of the kids could play hockey! It was really great. The pool was clean and all of the rooms while no frills, were all clean and recently renovated. The mattresses were very comfortable.

The low price is justified. Friendly check in, and then, the room. Another reviewer has described it as Spartan, and that is being kind. Bright colors; no rug; bed that was clean. No blanket on the bed; couldn't find one in the room; heating system not really adequate. Bathroom had the bare necessities. The place was Loud, which didn't matter all that much as the cold in the room was keeping me awake anyway. There is no breakfast; the lady at check out seemed surprised to know there had been a guest in the room.

At check in the man at the front desk did not know how to use the "computer" and was fumbling until another employee came in and got us checked in. Gave us rooms on the third floor. When we went to the rooms they clearly had not been touched by housekeeping and we had to go back to the front desk and start over so we could get new rooms. A bit pricey for the chain, but it is in one of the most touristy areas in the nation. For one night it was ok.

Clean, simple, easily accessible, and budget friendly motel. Front desk clerk was very helpful with guiding us to plenty of parking near the falls. Location near many restaurants that were budget friendly. Would definitely stay at this particular hotel again if in the area.

I wish I had read the reviews before booking this hotel. I checked in for a two night stay and dutifully paid over $170 for the two nights. There was no soap or shampoo in the bathroom, the air conditioning did not work and there was no coffee in the morning. The highlight was that the next morning I received a phone call that my wife had been in a car accident back home. I called the front desk and told the gentleman that we would need to check out but would not be getting back until after the 11AM check out time. He said no problem. We were finally able to check out at about 1PM. When I called the manager (who was never available), he said he would check with the front desk clerk and get back to me. The front desk clerk denied receiving my phone call. The manager never did get back to me and when I called the next day the front desk girl told me no refund would be allowed. Fortunately my credit card company believed me and credited me.