SureStay Plus Hotel by Best Western Niagara Falls East, Niagara Falls

We travelled to Niagara Falls for my 7 year old son's hockey tournament and our whole team stayed there. The Manager and his team went above and beyond to ensure our team had a great time and was comfortable. They even bought hockey nets and set them up in an empty room in the basement so all of the kids could play hockey! It was really great. The pool was clean and all of the rooms while no frills, were all clean and recently renovated. The mattresses were very comfortable.

The low price is justified. Friendly check in, and then, the room. Another reviewer has described it as Spartan, and that is being kind. Bright colors; no rug; bed that was clean. No blanket on the bed; couldn't find one in the room; heating system not really adequate. Bathroom had the bare necessities. The place was Loud, which didn't matter all that much as the cold in the room was keeping me awake anyway. There is no breakfast; the lady at check out seemed surprised to know there had been a guest in the room.

At check in the man at the front desk did not know how to use the "computer" and was fumbling until another employee came in and got us checked in. Gave us rooms on the third floor. When we went to the rooms they clearly had not been touched by housekeeping and we had to go back to the front desk and start over so we could get new rooms. A bit pricey for the chain, but it is in one of the most touristy areas in the nation. For one night it was ok.

Clean, simple, easily accessible, and budget friendly motel. Front desk clerk was very helpful with guiding us to plenty of parking near the falls. Location near many restaurants that were budget friendly. Would definitely stay at this particular hotel again if in the area.

I wish I had read the reviews before booking this hotel. I checked in for a two night stay and dutifully paid over $170 for the two nights. There was no soap or shampoo in the bathroom, the air conditioning did not work and there was no coffee in the morning. The highlight was that the next morning I received a phone call that my wife had been in a car accident back home. I called the front desk and told the gentleman that we would need to check out but would not be getting back until after the 11AM check out time. He said no problem. We were finally able to check out at about 1PM. When I called the manager (who was never available), he said he would check with the front desk clerk and get back to me. The front desk clerk denied receiving my phone call. The manager never did get back to me and when I called the next day the front desk girl told me no refund would be allowed. Fortunately my credit card company believed me and credited me.