SureStay Plus Hotel by Best Western Niagara Falls East, Niagara Falls

The staff alone were the most kind, helpful people. The stay was nothing less than exceptional and I would 100% stay here again! My fiancé and I were superbly pleased and enjoyed our stay. We also were able to bring our little furry kid!

It was really good place to stay, we really like here we'd like to come back, the hotel has such a nice stability to stay , the service is great, we really enjoyed our trip, we will recommend this hotel to our friends and family.

I've had the good fortune to travel extensively. I was initially wary about the low the price for this hotel. After reading the reviews and checking validity of pics, I decided to go ahead as we had multiple pets traveling with us and this was a good location and overall option as headed across country. We booked two rooms. I honestly can't think of a better place for the value anywhere I've travelled before (in the country and out). It's not fancy, but it IS nice. It's clean and comfortable with a refrigerator and microwave. The elevator is great for anyone with mobility issues who desires the security of a higher floor. And the staff was truly delightful. Don't hesitate to book this place.

Thanks we enjoyed our stay..see you next time..rooms are big and spacious and the bathroom is also big ..need a good place to relax and do a little site seeing this is the place for you..and they welcomed our fur babies

All the staff are nice, polite, respectful and accommodating. They always greet us with a welcoming smile. They always are making sure we have everything we need. My family and I couldn't be happier with our experiences. This year alone we have stayed with them at this location several times and look forward to doing so in the near future.

very cleen and most importent morning frunt desk lady very helpful and smily face she was wounderful. defenetly we come stay again and i recommend my friends and familly they have hot breakfast but now covid -19 no more serve but stll hotel deserv excellant

Nice quiet hotel with a warm welcome at check in. Lots of eateries of all types within a couple of miles of the hotel. There is even a handy convenience store right across the street from the hotel...

We travelled to Niagara Falls for my 7 year old son's hockey tournament and our whole team stayed there. The Manager and his team went above and beyond to ensure our team had a great time and was comfortable. They even bought hockey nets and set them up in an empty room in the basement so all of the kids could play hockey! It was really great. The pool was clean and all of the rooms while no frills, were all clean and recently renovated. The mattresses were very comfortable.

The low price is justified. Friendly check in, and then, the room. Another reviewer has described it as Spartan, and that is being kind. Bright colors; no rug; bed that was clean. No blanket on the bed; couldn't find one in the room; heating system not really adequate. Bathroom had the bare necessities. The place was Loud, which didn't matter all that much as the cold in the room was keeping me awake anyway. There is no breakfast; the lady at check out seemed surprised to know there had been a guest in the room.

At check in the man at the front desk did not know how to use the "computer" and was fumbling until another employee came in and got us checked in. Gave us rooms on the third floor. When we went to the rooms they clearly had not been touched by housekeeping and we had to go back to the front desk and start over so we could get new rooms. A bit pricey for the chain, but it is in one of the most touristy areas in the nation. For one night it was ok.