SureStay Plus Hotel by Best Western Niagara Falls East, Niagara Falls
The SureStay Plus Hotel by Best Western Niagara Falls East is ideally located in the center of Niagara Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals. Welcome to the SureStay Plus Hotel by Best Western Niagara Falls East, conveniently located just minutes from Niagara Falls attractions and the Canadian border. Set off I-190, our hotel also gives you easy access to downtown Buffalo, where you'll find plenty of sports, entertainment, and shopping. Hop aboard the famous Maid of the Mist Boat Tour to see Niagara Falls, or cross the Rainbow International Bridge into Canada's side of the Falls. Plus, the Niagara Falls International Airport (IAG) and Buffalo Niagara International Airport (BUF) are both within driving distance. The Niagara Falls area has so much to offer on both sides of the border. Take a boat tour to see Niagara Falls, the Horseshoe Falls, and Cave of the Winds up close. Visit the Aquarium of Niagara for sea life exhibits, or take a drive down to Buffalo for museums, sports, and more. You can also cross the border into Canada for casinos and family fun. Our staff is here to help you navigate it all during your stay. Book your room today for a relaxing and memorable experience.
SureStay Plus
Hotel by Best Western Niagara Falls East
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"SureStay Plus"
We chose this hotel as it looked a little newer and the price was right for New Years Eve. The breakfast was OK but was missing a few items that we are used to when staying at other hotels. Internet service was good. Overall, our stay was what we needed for the night.
"1st Time Staying with Sure Stay"
Great staff at this location, front desk clerks are all very friendly, accommodating and down-to-earth but still professional. This was our 1st time using Sure Stay, and will definitely seek out more reservations with Best Western franchises for our get-aways. The rooms were all clean, organized, and neutral-scented. We are also pleased that this location is truly pet-friendly with our toy chihuahua.
"Good value, great staff!"
This is the second visit to the hotel in recent weeks. Sangeeta, at the front desk is amazing and so obliging. The hotel is clean and provides a nice breakfast in the morning. Gotta love those waffles! Lots of parking and easy access to rooms and the lobby as there are no curbs or barriers for those with mobility issues. Located near to lots of shopping, restaurant and a main thoroughfare to get you were you need to go
"Frank, I wish Canadians would respect this place and not be such pigs not all of them are"
The manager Sangeeta went above and beyond what she was supposed to do been here for a month and I would gladly say another month rooms were fine had no problem with anything at all and all the stuff were friendly and help you out with any questions or problems that you had. She is not only a great manager she is now a very good friend
"Niagara in USA"
We had stayed at the Best Western before, but it apperas this particular one was in a bad shape. Room smelled moldy and there was banging from the pipes all night. Breakfast was horrible some old egg that was disgusting and some sausages not very appealing. The only good thing was the fruit and the waffle I made myself with syrup. Coffee was poor and serive at thec check in desk was poor. No one was at the desk. We had to call some number to get help.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you will give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action. Hope to see you soon. Sincerely, Hotel Manager
"Best Stay in Niagara Falls with Dogs!"
My husband and I recently stayed at SureStay Plus hotel by Best Western and it was a pleasant experience! The hotel was dog friendly which made the stay even better since we traveled with our two dogs. The room was very clean and quiet and it was a bonus that it had wood floors rather than carpeting. It had all of the extras we enjoy having in a hotel room such as a smart tv, microwave and mini fridge with a freezer. They had good wifi and plenty of on-site parking. The room came with complimentary breakfast and it was the perfect way to start our day every morning. The hotel was in a good location around plenty of stores and Resturant's for lunch and dinner options. Only 9 minutes from Niagara Falls which made visiting them easy and convenient every day of our stay. This was our first time at this hotel but it won't be the last. The staff was very friendly and accommodating. From getting extra towels, to even adding more nights to our stay. We were very happy with everything and will definitely come back in the future!!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Rachael, Thank you for the stay and the positive feedback. I am pleased to note that you had a satisfactory stay. It is encouraging to see your appreciation for the hotel and staff. Guest satisfaction is our primary focus and driving force. Looking forward to welcoming you back soon. Sincerely, Hotel Manager.
"Good Place"
"Good place,well clenliness,free parking,me and my wife went yesterday to this hotel and had good experience.Room are good size .I will stay it good one of the best hotel i have visited in niagara falls.My Favorite was marriot but now this is my favorite.becouse who cheked me arround 5.30 Front desk girl Sangeeta she is very friendly and professional.she went out of her way to make me comfortable.and my wife so impress for her best service and we stay here again good Luck for all staff.see you soon.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager
"Excellent work here"
I've been to many hotels but this one is far my favorite the staff are so friendly. I've been here almost a month and I love it. It's always very clean. The breakfast is good. 10/10 recommend this hotel!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hi Guest, Thank you for the stay and the nice comments. It is good to know that you had a satisfactory experience. It is a privilege for us to have guests like you. We are looking forward to your next visit. Sincerely, Hotel Manager.
"OK, but not so much if you're handicapped. Even though they offer “handicapped” rooms."
The minus: Handicapped room fell short. Yes, there were bars beside the toilet and shower, and the sink was low. All wheelchair accessible. However…we couldn't even figure out how to use the shower without flooding the bathroom, as the shower curtain was about 6”too short. Unless you took the shower stool into the shower, there was no place to put soap or washcloths. The biggest failure was, however, THE BED! I'm about 5'4”, and the bed was so high, it came almost to my waist! We had to use the rolling room chair, get my feet on it (I have severe back trouble, this wasn't easy…get my bottom on the bed, and then my husband had to let go of the chair long enough to swing my legs onto the bed.)It would be impossible to transfer from a wheelchair to that bed, unless a partner or parent is capable of totally lifting the disabled person…or if it was an electric wheelchair capable of rising up. However, there was limited space in the room with one queen bed. Having only one chair wasn't an issue until the second day when it was pouring rain, and we were confined to the room for 1/2 day. The plus: Staff was friendly, the room was clean, the breakfast was OK, just about average for motel breakfasts. The bedside lamps had built in plug-in's for our CPAP machines and our phone chargers! And the PRICE WAS RIGHT. WE DO recommend this place to anyone visiting Niagara Falls on a budget. IF they don't need wheelchair access to the bed, or are limited in their mobility. (PS: we pointed out to the manager that there was poison ivy in the flower bed out front. He had never dealt with it. It was gone the next morning. Hopefully, carefully pulled up…if the groundskeepers used a weed whacker, then some of the pieces may be under the watering hose. (This would be a potential nasty shock to an ungloved unsuspecting person handling the hose!) But as we drove out, we saw more in front of the evergreen bushes in the parking lot. Hope this helps. )
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hello Linda, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
"Excellent Services"
We have received excellent services from Sangita and her team. Excellent breakfast, very clean, excellent customer service, guest laundry. Value for money. Also very close to Niagara Falls. We visited as family and everyone likes this hotel and service. Thanks Sangita, Hotel Manager for your excellent service
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Mahmood, It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation for Sangita and the hotel staff. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us. Sincerely, Hotel Manager
"Not up to Best Western standard"
Stayed overnight while on Niagara Falls trip. Easy to locate and with lots of on-site parking. Front desk staff was not friendly nor helpful. Didn't seem to know what to do and even asked me to use my mobile to call the management which room I should be given. Was given a mobility room which was big and comfortable and the cleaning staff had just finished cleaning as we arrived. At least the room was OK, comfortable and quiet. Good WiFi coverage. The only problem was the tap was detached from the sink which caused some inconvenience pulling the handle to turn the tap on/off. There's an elevator in the hotel. Breakfast was provided and with hot food.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Lee family, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Sincerely Hotel Manager.
"Poor Service"
The toilet was not bolted to the floor. When I told the front desk at check out in the morning she was only concerned that it flushed and said the toilet would last 7-10 yrs and being unbolted didn't matter. There was also no toilet paper in the room and she didn't care about that either saying we shouldn't expect there to be tp and to call the front desk if we needed something.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
"Wondering why this would be a “Traveler's Choice” hotel"
I have had positive experiences in the past with BW hotels so decided to give this a try. I purposely was looking for a budget hotel since I all I wanted was a clean and convenient so, based on reviews, this seemed would fit my needs for a two night stay. The hotel appearance was basically the Motel 6 and that's s okay. Check-in and check out were easy. On arrival there was no one at the check-in and I had to ring a bell. Apparently there is only one person to manage, do laundry, etc., answer phone, and assist guests. She was very pleasant. At the elevator, you stood next the open door into the laundry room. My room was on the second floor at the very end of the hall that was next to the roadway. It was a single bed room so small but fine for me. It was noisy and loud at times late at night. The main thing I look for is cleanliness. Though the bed did indeed appear to be fresh and clean, there could have been more attention to other aspects of the room. It looked like it could have used a good washing; I found some long brown hair on several surfaces in the bathroom (my hair is not long and mostly gray); there is a full length mirror that appeared to have something that has run down it. There were some other issues I noticed but this can give you a good idea. No luxury or frills expected but what is provided should be in good working order. The ac worked fine but the unit made a constant sound like hard plastic being crumpled. The refrigerator did not make or keep anything cold. The coffee pot in the room was filled with water for some reason and no way to know how long it was in there or if the pot was ever cleaned. The TV was not user friendly and despite asking how to use it, I could not figure out how to locate a station to watch. Keep expectations low for “breakfast” - selections very limited and the only fruit I saw was green bananas. I looked at the offerings, tried one item, threw it away, and left. I did not bother the second morning.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay and the positive feedback you gave us. We value your suggestions; we will certainly look into them. We hope that your next stay with us will be even more enjoyable. Sincerely, Hotel Manager
"Niagara Vacation"
When we arrived at the hotel around 10 pm .. we were greeted by the 2 beautiful staff who showed us our room.. we stayed there for 2 nights and i can say i will highly recommend this hotel.. their staff are very helpful, kind and really treat you like a family. i am very thankful to them for watching over my 2 little furbabies when we went to watch a show… you are simply the BEST STAFF.. i will surely go back and stay there and will recommend to our friends and family❤️❤️❤️❤️
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hello Mauirn, Thank you so much for your stay and gracious remarks! Taking care of our guests is our highest priority, but it's so good to hear that our guests are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here.If you are ever back to visit, please give us a call and we would be delighted to have you back. Warm Regards, Hotel Manager
"Ideal location"
The staff was extremely nice. Ample parking and fast food restaurants close by. The breakfast is always a great addition and this location was well taken care of. I liked that it was not directly located to Niagara Falls , this is a much quieter location.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, We appreciate your time with us and your complimentary remarks. We are thrilled to hear that you come to enjoy your stay with us and that we were able to make it more comfortable. We value the time you invested in writing this review since it will help us make improvements to our hotel. We also hope you'll give us another chance in the future. Sincerely, Hotel Manager.
"Do not miss this beautiful hotel!"
This is our 4th stay at this hotel! The price is right and the hotel is wonderful! If you are in Niagara Falls, you will find many places to stay. If you stay here, you will never be sorry! The manager is a beautiful caring person. The staff members are all helpful. To us, it is like coming home to family! Sangheta is not only a friend. She is like family. (I hope I spelled it correctly). We would never stay anywhere else. It is like we come from Iowa to heaven. You will never regret your stay!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager
"Beautiful stay"
The lady in the front was incredibly helpful and professional, she is a hard working person. She did not only was doing front desk, but also helping in the breakfast and housekeeping, she deserve a raise. In overall was a great experience, 10 mins in car to Niagara Falls Park!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, I want to thank you for sharing such encouraging feedback about the SureStay Plus Hotel by BW Niagara Falls East. I will ensure that I pass on your appreciation to our team. Appreciation and positive feedback keep us motivated to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again. Sincerely, Hotel Manager
"Excellent experience"
We stayed 2 nights and with our small dog and were vey happy with our stay ! Staff are very helpful and want your stay to be enjoyable ! We will returning to this Best Western !! There is no swimming pool at this Best Western !!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
"GREAT LOCATION GREAT PRICE"
"We always stay here", you'll hear that alot around this place. Alot of regulars,like us! You're a couple of miles from the Falls, the Casino, Canada, Niagara Gorge, the Wine Trail, etc. Under the watchful eyes of Sangeeta, a welcoming clean room,50"flat TV,mini fridge, micro,etc. There, I've said it. My secret is out. Join the Best Western Rewards Program.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Sangeeta. Look forward to your next visit! Sincerely, Hotel Manager.
"Good Experience."
"Best hotel to stay at when visiting niagara.Frontdesk lady i think she was manager but she very hospitable.Very well maintain hotel.Clean room and bathrooms.Definietly staying here when vissiting niagara falls again.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends, and your colleagues when you need us. Sincerely, Hotel Manager
"Very nice hotel, food options poor, good value for such good acces to the falls."
Great location for a visit to the US side of the falls, good value. Nice room, helpful staff. Food options were poor. Burger grill posted hours open to 8:30, but no one there at 7:45, and no sign saying closed. Bartender couldn't find tonic water. Eating area was chilly and poorly lit. Breakfast was good and well-tended. We'd stay there again.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager
"Hotel stay review"
I truly enjoyed my stay at this hotel.customer service was extremely great.especially the service I received from ms.sangeeta Patel the front desk manager.she is very friendly and very professional.she went out of her way to make me comfortable.most definitely 100 percent will stay there again.the room was very clean and comfortable as well.the breakfast was also good.different breakfast options are available.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thank you for taking the time to share your lovely feedback with us. We are thrilled that you enjoyed your time spent with us! It´s always a great honor for us to have guests spending a fabulous time. It makes us really pleased that we had a chance to contribute towards turning your stay into a memorable experience. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager
"Clean, comfortable, quiet"
Breakfast left something to be desired, but I slept great and left refreshed for the road. Nice job overall, I will stay again in the future. Contact center person who sold me the room was fantastic. Helpful and Kind.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Melodi, Thank you for your recent stay at our property. It is great to hear that your stay with us was satisfactory. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again. Sincerely, Hotel Manager.
"Budget friendly with free hot breakfast, free parking, friendly employees and a clean & cozy room!"
Budget friendly hotel close to attractions! This stay was for my husbands and I 20th wedding anniversary. It was a last minute trip. Felt very safe! Room was on the 2nd floor and very clean. Hardwood floors in room. Queen size bed. Mini fridge and microwave. Hotel employees were very friendly and accommodating. While a big fancy hotel with a few would have been great we were on a budget. This hotel was perfect for us! The breakfast was great and plentiful. Would definitely stay again!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hello Heather, It is extremely satisfying to see that your stay was satisfactory. Your appreciation of the staff and the breakfast are highly encouraging. This will surely motivate us to raise the service benchmark. Thanks for your generosity and being our preferred guest. We expect many more opportunities to host you. Sincerely, Hotel Manager.
"BEST HOTEL EVER!"
I really cannot explain how much I love this spot! The staff are extremely friendly and accommodating. The rooms are always so clean and the beds are so so comfy! The rate is extremely low compared to other hotels in Niagara Falls as well. Great price, great location, great rooms. I come to visit Niagara Falls very often, and since August 2021 I have been staying here at least once a month. 10/10 recommend!
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Ashley, Thank you for your recent stay at our property.We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager
"Excellent… best service"
We love this hotel. Services r very excellent. The Front Desk Manager Mrs. Sangeeta….. she is just Awesome. This is my Permanent hotel when I visit Niagara. Breakfast r good too. This is my 4th time here in this hotel. Wish them very good luck.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Rony, It is extremely satisfying to see that your stay was satisfactory. Your appreciation for Mrs.Sangeeta and the breakfast are highly encouraging. This will surely motivate us to raise the service benchmark. Thanks for your patronage and being our preferred guest. We expect many more opportunities to host you. Sincerely, Hotel Manager.
"Great place"
The hotel is clean. Staff courteous and knowledgeable. Pet friendly. Close to everything food was warm. The beds are very comfortable. They had plenty of parking and handicap parking. Had a place for me to walk my dog. The falls are close and shopping close by as well as restaurants.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thanks for helping us by offering this review. We thank you for appreciating our services and staff members. Lot of guests leave our hotel happy each month. Nothing means more to us than showing our guests that we're the very best hotel in this area. We look forward to having you with us again. Thanks again for saying what you think. It's very helpful. Sincerely, Hotel Manager
"Great affordable safe clean place"
Very clean organized budget hotel to stay in niagara falls ny. Free breakfast served on time. Very good hospitality. Visiting Niagara falls NY , I recommend sure stay by best western for affordable clean visit. Friendly staff. Thumbs up
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property.We truly value the opinions of our guests. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager
"Wonderfull Stay"
This stay was fantastic! The frontdesk Indian girl was wonderful.she helpfull and made the stay even better than it was.Also a very resonable price,especially for the room you get! The room was very clean with miceowave and fridge.everythings is perfact.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hello Sangeeta, I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission. We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager.
"Couple with a sweet Labrador"
Called the hotel to confirm it is pet-friendly, assured them I never leave my pet alone in the room unless its just to get coffee/water or a quick trip to get some stuffs from my car. They told me it'll be fine as long as my dog are not those with separation anxiety. I assure them she's mellow and even when i stay in hotel that allows dog alone, my girl never had a soiling incident (she doesn't do it at home either) bec we always ensure her biz are done b4 we go. Chk-in was brisk, nearby exit for dogs to go out for their potty. Walls are thin, but we aren't the type who mind and our neighbors have been as considerate as they can. Though my dog dun bark much, i understand others might bec of strange envt. Advice to non-pet customers, trying requesting to be away fr pet-owners. I love staying near pet owners even when my dog can't come along on my trips, i appreciate some doggie live when away from mine. Staffs are very friendly and kind. Some absolutely love animals too. Its wonderful to see. They clean as best as they can, and i am happy with everything. Water pressure, hear in room, drainage speed etc did not use TV so cannot comment. Surprise B'fast with coffee, waffles etc v much appreciated! Lemon infused water available thr'out the day. Will high recommend tis place.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager
"Better than we thought"
''By looking at reviews online you have to be carefulll.Some pepole are just negative.We were greated so wonderfully at the chekin Front desk,our room was spacious.Clean and had everything we needed.5 star for a great hot breakfast too.the room smell very good.all enterance to hallway nive and clean.Front desk lady i see her name Sangeeta hats off her.she so kind with us, walm welcoming and smaily face.i enjoy my niagara trip and next time also i stay this hotel.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Thank you for taking the time to share your lovely feedback with us. We are thrilled that you enjoyed your time spent with us! It´s always a great honor for us to have guests spending a fabulous time. It makes us really pleased that we had a chance to contribute towards turning your stay into a memorable experience. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager
"Best customer service ever"
I really enjoyed my visit in Niagara Falls & this hotel was the icing on the cake. Very clean, accomdating & amazing customer service. I absolutely love Sangeeta manager) & Lana at the front desk. 10/10 recommended
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, Your kind words mean so much to us, and we're pleased to get such great feedback from you. I'm glad you will recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us. Sincerely, Hotel Manager
"No One To Check You In, UnProfessional, Stay Away!!!"
I booked this hotel room on Dec 16 at 1am. The hotel was called to confirm the booking before I got charged for the room. As it was 1am the hotel requested the booking be done on Dec 15, which was fine as I wanted a place to sleep till 9 am. I took a cab from Buffalo International Airport to the SureStay Plus Hotel and arrived there at 1:50 am. There was a sign with a number to call for service. I did and the number wasn't accepting calls. There was a sign to ring a bell for service and again no one showed up And finally there was a reservations number at the front door and I called and left several messages but nobody came to check me in. After doing the above for more than 3 hours (1.50 am to 5 am) I managed to find a cab and left. This place is very unprofessional, they agreed to take me and wasted my time ( more than 4 hours on the property), my money ( cab, long distance calls, roaming charges, etc) and there was nobdy to check you in. As a person who has been on planes and in hotels since I was 6 months old, round the world, this is one of the worst experiences I have had. Can't check in a room that was confirmed and paid for, no place to even sit down , lots of frustration and stress that was not needed and no service what so ever. Disgusting !!! STAY AWAY ! Even If they give you money to stay there.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again, Sincerely, Hotel Manager.
"Overnight stay"
Trip to see family in Niagara Falls NY. We made our reservations by telephone and found Ms Patel very helpful with all of our questions. When we arrived at the hotel to check in, Ms Patel took my husband down to the room so that he could see it before checking in. The room was very clean, beds were comfortable and Ms Patel made us feel like special guests. We enjoyed the complimentary breakfast especially the waffles. Everyone we dealt with was very friendly and helpful. We will be visiting here again.
Hotel Manager, Owner at SureStay Plus Hotel by BW Niagara Falls East, responded to this review
Hello Guest, Thanks for your stay with us. We are delighted to see your feedback. Your appreciation for Ms.Patel and the overall stay is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.
"Great stay"
Comfortable beds and clean room. Close to the falls and very nice staff. Sagena at front fest very courteous. Close to restaurants and pet friendly. Breakfast is going. The casino is close by and shopping is close. Lots of parking and bus is close by
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thanks for the recent stay and feedback. Your generosity in appreciating our hotel staff, beds, and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
"First time"
This was my first time staying at this hotel and I stayed 5 nights. From the time I checked in the service was excellent and the staff was friendly and knowledgeable. The hotel and rooms were very clean. I was very pleased with my stay and will definitely be back.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello James Abbott, Thank you so much for the stay and the overall appreciation. We are highly inspired by your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager
"Best quality"
Great location. Comfortable bedding. Excellent customer service especially by Sangeeta. We've stayed here multiple times and each time the experience has been good. The price is the most reasonable in the area.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Anne, Thank you for the stay and the feedback.Appreciate your nice comments about our team and service. Your compliments are not only rewarding, but also inspiring. It is our pleasure that we were able to satisfy you.Our goal is to provide our guests with warmest hospitality and most efficient service. We are looking forward to seeing you soon. Sincerely, Hotel Manager
"The manager, Sangeeta Patel, is very special!"
This hotel is located in central Niagara Falls and is convenient for all shops and tourist attractions. It is very clean. The rooms are spacious and comfortable. The best part is the staff. We felt loved and cared for during our entire stay. We look forward, very much, to coming back
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Joseph, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Sangeeta Patel. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.
"Excellent service"
My family & I really enjoyed our stay here at this hotel. Sangeeta was very friendly & helpful throughout our entire stay. She always made sure we felt welcomed & was more than accommodating. I read a couple negative reviews & while this is not a 5 star hotel, it is VERY clean, well kept & gives a homey feeling. If you are looking for 5 star treatment, you need to stay at a 5 star hotel & expect to pay for that. I just needed a hotel room for my family & I while we were there to see the Niagara Falls. It is important for people to remember that because of Covid, business's are still very much understaffed & fighting through the same pandemic as the rest of us. I feel this hotel did an amazing job given the circumstances & I would absolutely stay there again. The staff was exceptional & the service was great! Thank you Sangeeta & staff for a wonderful time & allowing my family the comforts of home.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Sangeeta. Look forward to your next visit! Sincerely, Hotel Manager.
"horrible, dirty,"
We stayed in about 5 Best Westerns on our trip. This was one of the two worst. Room was dirty ( lots of debris under TV stand and phone stand). Laundry room dirty. No vending room even though signs says it's there. There is about 7 inches between bed and closet, so you have to scoot, sideways to get to closet. Awful. We were there two nights. This place needs a thorough deep clean of every room and pull out furniture to clean under it. No excuse for this filth
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager
"I would go back!!!"
PROS: Queen sized bed, desk fridge, microwave, USB ports, WiFi, clean bathroom, no carpet in room, elevator,working key cards, aarp discount, breakfast, well lit area for parking, ac/heat, nice staff. CONS: Noise in water pipe, barking dog,
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thanks for the stay and the feedback. Your observations will definitely be taken into consideration. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
"Overbooked"
We had a reservation. When we checked in we were told that they had one room. It wasn't the room we booked because they overbooked the hotel. I had to sleep on the floor. They were calling the other people at 9:30pm to cancel their reservations. There were no other hotels in the area that weekend on such short notice.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, I am extremely sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. However, your observation is alarming, and we will investigate to find the real reasons with the concerned department. This is an unusual incidence. We cannot change the past, but surely take avoid such a mess in the future. Request your understanding and support. Sincerely, Hotel Manager
"Very Clean"
This hotel is close enough to Niagara Falls, and to restaurants and grocery stores. The hotel itself is small but very clean in the hallway and in the room. The front desk manager, Sangeeta, is very pleasant and helpful. She has this very big smile in her face that truly welcomes you. The hallway of the hotel appears and smells very clean. I have no complaint inside the room as it appears very clean and smells good as well. I wish they provide lotion though as this is the only hotel we stayed that does not provide one. They have a full sit down breakfast but the choices are very limited, and the room is small so it hets very crowded. But for its price and cleanliness, I'm rating this hotel a 5.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Your generosity in appreciating our hotel staff and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.
"Great stay"
The staff was awesome the room was very clean the shower had great water pressure the bed was very comfortable great for someone with back issues…the breakfast was good .. coffee was delicious and there is a 7-11 right across the street!!
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thanks for the stay and feedback. Your generosity in appreciating our hotel staff, bed, and cleanliness is very much encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
"Wonderful stay as always"
Sangeeta is the wonderful employee I've ever had at a hotel. She is so kind courteous and helpful. She is always busy. Such a hard worker. Goes out of her way to help you. The rooms are clean and neat. She should be paid double her salary. Rest of the employees are nice too. I know I'll be back. I'll always reco.mend this place.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests. We are happy that they could win your trust. I will definitely pass your lovely message to Sangeeta. Look forward to your next visit! Sincerely, Hotel Manager.
"Ok for a stopover"
We were just spending one night, so were looking for a clean room with comfortable beds. We got that. I was never able to connect to the hotel WiFi which was annoying. The breakfast room was very crowded when we left, so we just grabbed some fruit and yogurt to go, but they did have the standard waffle maker available.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Denise, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
"Average for a night or two"
Got to the hotel and the front desk agent wasn't there. I rang the bell for service he came out and I gave him the necessary info to check us in. He couldn't find my name and then he finally did and then he asked for the card used to book reservation. I wanted to make sure he wasn't charging me twice so I had to log in to my bank account. In the mean time he looks at me and tells me to let him know when I was done and he turned around and went in the back. Seems like I bothered him while he was eating his lunch since he came back out with a mouth full of food. Finally got to our room and the key wouldn't work. Front desk agent gave us a new room number and came up to make sure it would work. It did thankfully. That night the TV wouldn't work properly. TV lost signal multiple times, the cable kept cutting in and out. We didn't report it until the 2nd night and he came up to check it out. He unplugged everything and then got a phone call and had to leave. Said he would come back and didn't so my husband an I plugged everything back in and the TV went back to working.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Danielle, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.
"Fantastic stay!"
We received a warm genuine welcome and were checked on by staff to make sure all was well. The beds are comfy, rooms clean, nice hot showers with great pressure. The breakfast seemed luxurious compared to all the continental or non-existent breakfasts common at the expensive locations - real food! Close to food and shopping, quick access to the freeway, quiet. Definitely worth it for your vacation or whatever travel needs you have. Was very happy with our stay and plan to book here again next time!
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Mrs ZNewbie, Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us. I look forward to seeing you back again. Sincerely, Hotel Manager.
"Fantastic stay"
This trip was a long stay (over a week) to visit with family in the area. The breakfast was lovely with a great selection, I especially appreciated that the coffee dispenser allows you to choose your roast choice - light, medium, dark. The manager, Sangeeta (sp?) was a kind lovely person who made me feel welcome and like my needs mattered to her as a person, not just as a customer. The property was bright and clean. I would stay here the next time I am visiting family.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Guest, Thank you for sharing your experience. I'm glad we could provide you a great experience and satisfactory stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely, Hotel Manager.
"Excellant"
Nice,very ciean hotel and price are affordable for whole family vacation.room are nice and clean.Staff was very help full. specilly Frontdesk lady sangeeta allways smilley face and make sure customer happy.she was such a wonderfull person in hotel.definiteiy igo there again and i recommend my friends and family.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager
"Spend the extra money somewhere else"
The rooms were small. The hotel smelled funny throughout The staff was decent but couldn't answer mask mandates for state. Glad I only booked for one night. I definetly would not go back to this hotel.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
"Nice place to Stay"
Hotel was clean and its near to Niagara falls..Good place to stay. Staff was helpful. Price of the accommodation was nominal. Full Breakfast was good.Room were clean. Location was it approachable from falls.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. We are very touched and inspired by your feedback. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.
"Quite dirty. Room stank. Keep this as last option"
Not sure if the folks who put in other reviews here stayed at the same place, my experience was very different. We got 2 rooms for 2 nights. 1. The hotel is dimly lit, so walking in … you dont get a good feel. 2. My room had this weird smell. At first we thought it was because the room was locked up with no circulation. So we turned the AC on high, came back a few hours later and the smell wouldn't go away. We somehow spent the first night in that room and asked to change rooms the next night. 3. The rooms were not cleaned well, my (new) room, had cobwebs hanging off the walls. Breakfast is at most average. I usually stay at Marriott properties and wanted to try Best Westerns, as my points are running low. If this one is a Best Western representative, I will happily pay the extra $50 - $100 for Marriott properties and stay there. All of the ‘great' reviews that are on this board … I would highly question the credibility of those reviews. I went by those, and I guess got duped. The only good point about the place, the lady who was at the dont desk, Sangita … was very nice and helpful. But I felt bad that she had to deal with the crap the property owners were having her deal with.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, It is highly regrettable that your stay with us was a huge disappointment. We too are concerned with the quality of the service, which you received, that was not acceptable at all. Please accept our sincerest apologies for all the inconvenience caused that you had to face. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Hotel Manager
"Decent budget hotel"
Room was clean. Hot breakfast served. No outdoor seating, but, owner brought out chairs and a table so we could sit outside to enjoy fresh air nice evening weather. We brought our fur baby but was not able to do dinner without him, since hotel doesn't allow you to leave dog in room alone., Which I prefer not to do anyway. Location very convenient to shops, food, and downtown.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager.
"Average"
Rooms are very small - we didn't mind but would be horrible if had children with us. Hotel not secured - anyone can walk in as front desk wasn't manned at all times. If you don't plan on spending time in room it is fine but for price should be a bit more secure and spacious.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Valued Guest, Thanks for your stay at our hotel.Our apologies for all the inconveniences you had with your stay like the room issue. We are making efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.
"Very dirty hotel will not stay their again!"
Very dirty room. The floor was not clean, towels were stained, shower was very dirty, blood or poop sprayed behind toilet not really sure:/ room had a smell to it as well. Will not stay their again that is for sure!
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Jacob, I am sorry to learn about all the inconvenience you had to endure. My sincere apologies. We understand your experience and realize your feelings of disappointment. Our team has taken serious note of your observations and all the issues will be investigated and take appropriate actions. Request your understanding. You will have a nice stay next time. Sincerely, Hotel Manager.
"Basic amenities, reasonably priced."
The bed in room 226 was too soft & the pillows too firm (sounds like Goldie locs & the 3 bears, lol) but the front desk agent at the time did supply me w/a softer pillow which helped. Overall if I find an occasion to return to Niagara Falls, I wld probably stay there again.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Guest, Thank you for your recent stay at our property. I am delighted to note that you had a nice experience. We will take your comments for future improvement. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again. Sincerely, Hotel Manager
"Great service, clean room"
I loved stay in this hotel. Room was clean and cozy. Service was excellent - very helpful and friendly, especially Sangeeta Patel. I wish we could stay over there longer. Thank you! Would recommend to a friends!
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Hello Guest, Thanks for your stay with us. We are delighted to see your feedback. Your appreciation for Sangeeta Patel and our staff is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.
"I don't know why this Hotel has such good reviews"
Reviews are things that I normally skip because I hate to do them. Being an optimistic person, I usually chalk things up as minor oversights. However, the Surestay Plus Niagara Falls East was missing some basic things that you would expect at even the cheapest most dumpy hotels/motels. First, there should be more than 1 of each towel when you check into a room. Next, the toilet seat should be completely attached to the toilet. Also, an extra roll of toilet paper would have been nice. When we checked in there was less than half of a roll in the bathroom. All of these are basic expectations to guests… how cheap can one be to provide them? Our room also smelled like an animal was living in it, covered up with some strong smelling air freshener. It doesn't really cover up the odor, it just makes it smell like an animal with air freshener on it. Much like covering up the smell of number 2 in the bathroom with air freshener, it just doesn't work well. Also had to kill about 6 flies that were living in the room. A final thought, if there is a TV provided with a remote to control it, the remote should probably work too. Ours did not turn the TV on. Besides that, the room was relatively tidy. Sheets, floors, tub, toilet, and the few towels we had were clean. As well as the microwave and mini fridge worked and were not dirty. We picked this hotel because of reviews and pricing on TripAdvisor. Its not the cheapest place, but not the most expensive place either. I'm not too sure why the Surestay Plus is so highly rated here. I wouldn't recommend to my friends or family to stay there. If I wanted to stay in a dump, there were plenty of other lower costing places that would have provided equal accommodations. Hotel management shouldn't be so cheap.
Hotel Manager, Owner at SureStay Plus Hotel by Best Western Niagara Falls East, responded to this review
Dear Joe, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
"Hands down!"
Relocating to the Niagara falls area we stayed at multiple hotels , ranging from 4 to 2 star hotels. Hands down this one was the cleanest , affordable choice. when I say clean I mean clean to my standards which means I couldn't find any dust ( allergic) NO HAIR IN SINK OR TUB! THAT ONE IS A BIG ONE FOR ME....As soon as I opened the door to my room I knew I was in the right place. Also this establishment is pet friendly! Sangee ( DAYTIME FRONT DESK) GOES ABOVE AND BEYOND TO MAKE SURE HER GUEST HAVE EVERYTHING THEY NEED. Furthermore they're laundry room second floor for the guest this also was a big one for me for when you are traveling laundry adds up. Sangee is always available to give change and detergent and snacks are available to purchase. So if you find yourself in the Niagara are this is the place to be HANDS DOWN!
"Don't waste your money!"
Absolutely horrible experience. My wife and I just visited pretty much all of New England on a crazy vacation. Niagara Falls was a good halfway point for us on the way home to stop so we figured we'd stay two nights and have some fun while we were there. We get to the hotel and check in. Room smells like they literally just let off a bug bomb in there or sprayed a whole can of raid. So I go back to the front desk. Not 10 minutes after we checked in. There's a sign with a number that says we will return in 15 minutes. Call the number no answer. Then I see the manager pull up in his truck after I stood there for 10 minutes waiting. So therefore he left the property unattended which is totally unacceptable. Then he gives me a different room on the top floor. Go there. Room still stinks but I could tolerate it. There's no do not disturb sign. The tv is bolted to the wall pointing up! Lol. Can't even see it from the bed. There's an inch thick sheet of dust on the back of the tv. Don't even get me started about the cable. Didn't even work half of the time. There was actual pee on the wall in the bathroom. On the main floor there was leaking pipes and a mop bucket to catch the water from the ceiling. I have photos and would be happy to share these with someone who oversees these places. Anyways I was so uncomfortable my wife and I left a day early and didn't even bother to say anything. It was 2pm so I know they weren't going to give me my money back and I didn't want them knowing I was leaving early so they couldn't double rent the room. So anyways I'm going to be staying with a whole different company next time. 2 poor experiences in one week.
"5 Star Stay"
At the last minute we had to bring our dogs to Niagara Falls and had to find a new place to stay for our trip as Resorts does not take pets. We found Surestay . The hotel is very clean as was our room. There is an area to walk your dogs. The hotel has a gem in Sangeeta Patel, who treats guests more like family. Sangeeta is the Front Desk Manager and was made for her job. She genuinely cares that you have everything you need to make your stay a positive experience. This may not be a five star hotel but Sangeeta makes it a 5 Star stay in my opinion. I would stay here again even without the dogs. Our stay was surprisingly nice.
"So clean and accommodating"
Ive rarely stayed anywhere around here because we just love this hotel so much as well as its fantastic staff. Im nota big site seer. I enjoy being in my room in the quiet and its always that. Its never loud in here, even being right on the strip. So quiet. The restaurant choices around are perfect. Theres a gas station directly across the street so I didnt need to worry about that. The shopping is fantastic. I just love this hotel!
"Best bang for your buck in the area"
All the interactions I had with hotel staff was positive. They really seemed dedicated to making me comfortable and making sure they could help in any way they could. The rooms are on the smaller side but with the breakfast included and the proximity to restaurants in the area, you can't get a better bang for your buck.
"Excellant"
it was great place to stay. everything was good. room was very clean.in morning shift lady very sweet she was very helpfull people. hope i see her again. i hardly recommended to my friends and family best place for staying.
"Above and Beyond Service"
Sangeeta treats customers like royalty. One of the kindest and hard-working people I've ever met. The hotel and rooms were exceptionally clean and every detail was tended to with thoughtfulness and care. The young man who worked in the evenings was respectful and gracious. The beds were so comfortable. Just excellence all the way around! Would absolutely recommend and would definitely stay there the next time we visit the area.
"Mrs Bergeron"
Stayed multiple times owner's are very hospitality. Clean and sanitry. Always come back. And affordable 5 Stars. The host is always nice and always available. So clean I definitely would recommend for others...
"excellent customer service"
I absolutely recommended it! The reception was awesome as we arrived at 3:00 am and we got attended and with special service. Everybody was accommodating. Super clean smells amazing. Parking is included.
"Hidden Gem"
This hotel is a hidden gem. The facility is clean and fresh. The staff was very friendly and their service was amazing. I would highly recommend this hotel. It's convenient to Niagara Falls and Buffalo!
"Will definitely return to Surestay Hotel Niagara Falls"
My family & I stayed at the Sure stay hotel for an overnight trip to Niagara Falls, the location of the hotel is within walking distance to many eateries, stores, etc & about a 10 to 15-minute drive to the falls. Surestay has a huge free self-parking lot, the lobby was very clean & check-in was quick, the front desk assistant was very nice. The rooms were clean & although they aren't big they somehow arranged it to make the room feel like we were in a huge suite, the bathroom was small but adequate. My only very minor complaint was that the tub drain plug didn't work but when I mentioned it to Sangeeta Patel (I think she's the manager) she offered to come up & fix it right away, she was very sweet to me & my Daughter, she gave us take away breakfast for the family. The best thing about Surestay Niagara Falls is that it's pet friendly (I always travel with my 6 lb Morkie- Lilac. OVERALL--- The hotel is clean quiet & pet-friendly with a friendly staff. I will definitely return to Surestay Hotel Niagara falls.
"Surestay is a sure thing"
This Surestay is an old Motel 6. The upgrades are excellent and the Front Desk manager is amazing. The beds are super comfy and clean. New mattresses are going to have you sleeping in. Responsive staff and clean rooms.
"An amazing experience!"
The staff alone were the most kind, helpful people. The stay was nothing less than exceptional and I would 100% stay here again! My fiancé and I were superbly pleased and enjoyed our stay. We also were able to bring our little furry kid!
"Beautiful stability"
It was really good place to stay, we really like here we'd like to come back, the hotel has such a nice stability to stay , the service is great, we really enjoyed our trip, we will recommend this hotel to our friends and family.
"Amazing Value"
I've had the good fortune to travel extensively. I was initially wary about the low the price for this hotel. After reading the reviews and checking validity of pics, I decided to go ahead as we had multiple pets traveling with us and this was a good location and overall option as headed across country. We booked two rooms. I honestly can't think of a better place for the value anywhere I've travelled before (in the country and out). It's not fancy, but it IS nice. It's clean and comfortable with a refrigerator and microwave. The elevator is great for anyone with mobility issues who desires the security of a higher floor. And the staff was truly delightful. Don't hesitate to book this place.
"Nigra falls"
Thanks we enjoyed our stay..see you next time..rooms are big and spacious and the bathroom is also big ..need a good place to relax and do a little site seeing this is the place for you..and they welcomed our fur babies
"Amazing"
All the staff are nice, polite, respectful and accommodating. They always greet us with a welcoming smile. They always are making sure we have everything we need. My family and I couldn't be happier with our experiences. This year alone we have stayed with them at this location several times and look forward to doing so in the near future.
"very nice staff and cleen room"
very cleen and most importent morning frunt desk lady very helpful and smily face she was wounderful. defenetly we come stay again and i recommend my friends and familly they have hot breakfast but now covid -19 no more serve but stll hotel deserv excellant
"Great hotel"
Nice quiet hotel with a warm welcome at check in. Lots of eateries of all types within a couple of miles of the hotel. There is even a handy convenience store right across the street from the hotel...
"Great service!"
We travelled to Niagara Falls for my 7 year old son's hockey tournament and our whole team stayed there. The Manager and his team went above and beyond to ensure our team had a great time and was comfortable. They even bought hockey nets and set them up in an empty room in the basement so all of the kids could play hockey! It was really great. The pool was clean and all of the rooms while no frills, were all clean and recently renovated. The mattresses were very comfortable.
"There are worse places, just don't expect much"
The low price is justified. Friendly check in, and then, the room. Another reviewer has described it as Spartan, and that is being kind. Bright colors; no rug; bed that was clean. No blanket on the bed; couldn't find one in the room; heating system not really adequate. Bathroom had the bare necessities. The place was Loud, which didn't matter all that much as the cold in the room was keeping me awake anyway. There is no breakfast; the lady at check out seemed surprised to know there had been a guest in the room.
"It was ok."
At check in the man at the front desk did not know how to use the "computer" and was fumbling until another employee came in and got us checked in. Gave us rooms on the third floor. When we went to the rooms they clearly had not been touched by housekeeping and we had to go back to the front desk and start over so we could get new rooms. A bit pricey for the chain, but it is in one of the most touristy areas in the nation. For one night it was ok.
"Perfectly Spartan accomodations"
Clean, simple, easily accessible, and budget friendly motel. Front desk clerk was very helpful with guiding us to plenty of parking near the falls. Location near many restaurants that were budget friendly. Would definitely stay at this particular hotel again if in the area.
"Look Elsewhere"
I wish I had read the reviews before booking this hotel. I checked in for a two night stay and dutifully paid over $170 for the two nights. There was no soap or shampoo in the bathroom, the air conditioning did not work and there was no coffee in the morning. The highlight was that the next morning I received a phone call that my wife had been in a car accident back home. I called the front desk and told the gentleman that we would need to check out but would not be getting back until after the 11AM check out time. He said no problem. We were finally able to check out at about 1PM. When I called the manager (who was never available), he said he would check with the front desk clerk and get back to me. The front desk clerk denied receiving my phone call. The manager never did get back to me and when I called the next day the front desk girl told me no refund would be allowed. Fortunately my credit card company believed me and credited me.