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Best Western Plus Hotel Rose City Suites, Welland

4.5/5  - basé sur 401 notations.
300 Prince Charles Drive, L3C 7B3, Welland, Canada - See map

A cozy suite awaits you at this all suite Welland hotel, only 20 minutes from Niagara Falls, and nestled right up against the Welland Recreational Canal. Welland hotels are fortunate to be tucked into one of the most beautiful regions in the world. Each room in this Welland hotel is suite-style with a separate bedroom, kitchenette, and living room, which makes them perfect for longer stays. We boast a central location to the region of Niagara. Proximity to Greater Niagara Cycle Trail is one reason guests keep returning. Known as the Port Colborne hotel, we are proud to host adventure-seekers from everywhere. Other Welland hotels try to keep up with our pace. A fantastic location makes it easy to take advantage of the local resources. Cycling, visiting Welland canal monuments for history buffs, and the Welland recreational canal for rowing, canoeing, and kayaking events are all popular. At this Welland hotel, we regularly host employees of Welded Tube of Canada, Bosch Rexroth, Vale Canada, General Electric, and Jungbunzlauer. You deserve a little pampering when you're in town for business. We're located in a quiet area of the city, so you get the best of both worlds. Enjoy a scenic drive to over 60 wineries in the region. Lake Erie beaches such as Nickle Beach, Morgon's Point, Long Beach, and Crystal Beach are all top family destinations. Popular festivals include the Pelham Art Show, Canal Days, and Marshville Heritage Festival. Naturists will love the convenient natural hiking/walking sites near this Welland hotel. Those who enjoy art can journey through a self-guided, year around, art tour in Port Colborne, and those looking for a little more adventure can ride horseback at Horseplay Niagara. Reserve your spacious suite at Best Western Plus Rose City Suites for a fabulous vacation!

Best Western Plus

Hotel Rose City Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 396 guest reviews
NOTE ISSUED
Excellent
220
Very Good
138
Average
29
Poor
5
Terrible
5
REFER TO NOTICE
Business Business
64
Couples Couples
108
Family Family
159
Friends getaway Friends getaway
35
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"It really was that good!"

5
18/09/2018

Clean! friendly staff! spacious rooms! location was great- a recreational canal was right behind the hotel, so we were able to walk to dinner/lunch in town, and get right out onto a biking trail. breakfast included scrambled eggs, sausage, fried potatoes, pancakes as well as juices, yogurt, cereal, etc. We will be back.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Mikki, Thank you so much for your review, we work hard to make our guests happy and we appreciate your feedback. I am pleased to hear that you enjoyed your stay and that you will return. As you have stated the Greater Niagara Bike Trail and the Welland Canal are right behind our hotel and our complimentary full hot breakfast is a great way to start your day and our spacious kitchenette suites makes for a relaxing way to end the day. We look forward to your return and we thank you for your loyalty to our brand. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"All You Need"

5
18/09/2018

Nothing fancy, but everything you need for a great stay. Super clean! Standard breakfast. Pancakes and lots of peanut butter and bagels. No fitness room, but just go outside. There is so much to do. Very friendly helpful staff.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that you enjoyed our complimentary full hot breakfast. We do have a fitness room, it is located on our first floor and is equipped with a treadmill, stationary bike, 3-piece mult-gym, elipitical trainer and free weights, and as for outside exercise, the Greater Niagara Bike Trail and the Welland Canal are right behind our hotel, for walking, running, cycling and water sports. We hope you will stay with us again. Have a pleasant day! Warmest regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Home away from home"

5
17/09/2018

The Best Western Plus Rose City Suites in Welland, Ontario was the perfect choice for our bicycling club. About 50 of us stayed for five nights. We were provided with a room to meet in and store our bicycles. The suites themselves couldn't have been any better--very roomy and comfortable. A plus was that the Welland Canal Trail was literally right out the back door! Recommend HIGHLY.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. It was our pleasure having the Silver Wheels Cycling Group stay with us and we hope you can come back and see us again. Thank you so much for your business and your recommendation. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great extended stay hotel"

5
16/09/2018

We visited here for 5 days with a group of 50 cyclists. The staff was extremely accommodating. All of the rooms had a kitchenette and a living room with a sofa bed. Rooms were clean and beds were comfortable. Breakfast was one of the best we've had anywhere. The hotel is right on the Welland Canal Bike Trail. We really enjoyed our stay.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Cheryl, Thank you for posting your review, we work hard to make our guest happy and appreciate your feedback. It was a pleasure having the Silver Wheels Cycling Group stay with us and we hope you enjoyed touring around the Niagara Region on the Greater Niagara Bike Trail. Hopefully you can come back and stay with us again. Thank you for your loyalty to our brand. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Nice Surprise!"

5
12/09/2018

From the outside the hotel looks fairly regular. However upon entering it was clear that upgrades had been done and it was more than welcoming! Rooms spacious and the separate suite room definitely a plus! Beds and pillows luscious. Would go back again in a heartbeat! Breakfast wonderful. Loved the fresh tomato touch. Things like that make the difference. Dining area a wee small but adequate. Thank you Best Western!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and we appreciate your feedback. I am glad to hear that you were pleased with our spacious kitchenette suites and that you enjoyed our complimentary full hot breakfast. Thank you for your loyalty to our brand and it is great to hear that you will return. We look forward to serving you again. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great location"

4
11/09/2018

Very clean, and spacious room! We had a great 2 night stay. We wish there had of been an option for a late check out for the wedding party, seeing as the room was only used for a short period of time prior to check out, but overall still a great time. Easy to find, and close to town.

"Exceptionally clean, quiet, fabulous staff"

5
06/09/2018

Spacious, clean, comfortable rooms, excellent breakfast, great workout room. Super location for visiting Welland, Port Colborne area. Great staff, friendly, attentive, very caring. Great value for the cost. We've stayed here before and will again.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Karen, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. Our spacious kitchenette suites are great for relaxing in after a long day of visiting Welland and Port Colborne and we are only 20 minutes from Niagara Falls and all major attractions. We appreciate your repeat business and we look forward to serving you again. Have a wonderful day and we'll see you next time. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great staff"

4
20/08/2018

Stayed here for one night and I was very happy that I chose the Best Western in Welland. The room was clean, spacious, and well laid out. It had everything I needed plus a kitchenette that was a nice bonus. Staff was friendly and helpful. Included Breakfast was a very nice start to my day. I will definitely stay here again when I'm in the area.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for staying with us and for taking the time to post and share your experience. We value your feedback and are glad to hear that you were pleased with your accommodations. Our spacious kitchenette suites are relaxing and our complimentary full hot breakfast is a great way to start your day. We are so happy to hear that you will stay with us again and we look forward to serving you. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Well land"

4
18/08/2018

We came for a family get together, stayed for 2 nights, staff was helpful and the bed was comfortable.We would definitely come back to this hotel in the future. Beautiful city and nice people. Thanks

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Ms. Joanne Kern, Thank you for taking the time to post your review, we value your feedback. We hope you enjoyed your get together with your family and we are pleased to hear that you will stay with us again when you are in the area. We thank you for staying at the Best Western Plus Rose City Suites and for your loyalty to our brand. Have a wonderful day! Warmest regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Beyond Expectation"

5
15/08/2018

The first thing that attracts me is the complimentary earplugs supplied by the hotel management for "light sleeper"; what a thoughtful idea. The next morning, I know why! Around 5:20 am the next day, I was waken up by the clacking sound as well as toilet flushing sound from the room above me. Ah, that is what the earplugs are for! Yet, I don't think this is the hotel's fault but the age of the hotel does. The management has done the best they can offer to minimize the impact (clacking sound) to the clients and ensure them to have a quality sleep. The room is spacious, clean and well organized. There is kitchenette in room, in an open concept manner linked to the sitting area. The bedroom is separated from the sitting area so that my better-half can sleep while I am watching TV outside of the bedroom. The breakfast is buffet style and the serving time is from 6 am to 10 am. I would say, the choice of dishes is limited but this is what a standard complimentary breakfast can offer. I have no complain here. The breakfast area is a bit small but the staffs there are helpful and working hard. They clean up the tables very fast in order to reduce the waiting time for the next customer to get a table ready. Thanks for their efficiency and hard working. From the experience of my stay, I would recommend to get a room on the 3rd floor that can minimize the impact of the "morning call (clacking sound and the flushing)". Please be considerate not to originate this type of "Morning Call" too early in the morning.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear George, Thank you for taking the time to post your review, we value your feedback and appreciate your thoughts and comments. I do apologize for the creaking floors and thank you for sharing your experience with us, please any future stays request our top floor. We thank you for staying with us and for your loyalty to our brand. We hope you will come back and stay with us again. Have a pleasant day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Excellent"

5
06/08/2018

Have stayed at this hotel many times and the reason why I return is simply because, in my opinion, it is the best hotel in the region. On this occasion, I stayed twice, either end of a holiday visiting family. On both occasions, the staff were extremely helpful with eating suggestions, the rooms (suites) are large, comfy and well kitted out with kitchen etc. The complimentary breakfast has all you would need and the items are fresh and good quality. This hotel is particularly good if you are staying more than a couple of nights as the space in the rooms allows you to properly unpack and make it home from home.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. We greatly appreciate your repeat business and your loyalty to our brand. I am pleased to hear that you enjoy your stay in our spacious suites and our complimentary full hot breakfast. Again we thank you for staying with us and look forward to your return. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"A pleasant stay in Canada"

5
28/07/2018

We stayed here during our trip to Niagara Falls, and chose to stay in Canada rather than on the US side. We enjoyed our stay, the room was fantastic, and the staff were friendly and helpful. The drive to Welland was easy to do without a GPS (since we did not have access to mobile data in Canada as US residents), and was not too long. If you're looking for a place near Niagara, but not necessarily within the crowded city, then the Welland location would suit your needs quite well.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and as you have stated we are only a 20 minute drive to Niagara Falls. We thank you for staying with us and for your loyalty to our brand. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great for long term stays"

5
14/06/2018

We were in one of their lomgterm stay suites with a kitchenette. The whole experience was great. The kitchen was furnished (barely but enough) and the staff were super helpful amd accomodating. A great stay overall.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Victoria, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations in our spacious kitchenette suites. We thank you for staying with us and for your loyalty to our brand. Have a fantastic day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Super comfortable suite"

5
08/06/2018

Stayed here for two nights while visiting various sites in the Niagara region. The hotel is very comfortable. Beds were cozy, everything was impeccably clean and the breakfast was good - lots of choice and the layout of breakfast room was nicely efficient (unlike many I've seen where everyone is clustered into one corner, no matter what they're looking for). Welland is about a 30 minute drive or less to Niagara Falls and other tourist areas, so a great option if you're travelling by car. Especially good for a family as the bedroom is separate from the living room, and the kitchen is well equipped.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and enjoyed our complimentary full hot breakfast. As you have stated, our hotel is centrally located to all attractions that the Niagara area has to offer, from Niagara Falls, vineyards, quaint Niagara-On-The-Lake, or a leisurely bike ride on the Greater Niagara Bike Trail that runs right behind our hotel. We thank you for staying with us and for your loyalty to our brand. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Very good ....."

4
30/05/2018

My Husband and I are traveling again, and stayed at Best Western Rose City suites last night. Our room was incredible, large, with separate bedroom and lounge area. The room had a fully equipped kitchenette. The living area was nice and spacious accommodating all our luggage. Breakfast was superb, a really nice variety of breads and cereals. A complaint about the oats and granola was that it was rancid in taste. Needs changing often! There tea and coffee area also had a great variety of teas, and you had the option of vanilla or hazelnut individual milks. We used the business Centre which was totally organized with our needs. A definite return to this venue. Well done!!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I will definitely speak to our Breakfast Room Supervisor regarding the oats & granola and I thank you for bringing this to our attention. We thank you for staying with us and are pleased to hear that you will return, we look forward to serving you again. Have a pleasant day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"best western-niagara"

4
29/05/2018

Stay was good. For the price the things seemed to be more cramped...in. I have seen Best Western in other locations being spacious for lesser price. Again, it may the law of the land that matters too. Most of the things I have seen are in US. This was my first visit to Canadian location.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Very noisey ceilings"

2
23/05/2018

Worst sleep I've ever had at a hotel. Ceilings creak loudly and the utilities are very audible as well. Otherwise hotel is not bad. Would have rated 3 out 5 of but I wasn't even asked how my stay was when I checked out.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for your review, we value your feedback. By sharing your experience with us, we can work on the areas of concern with our team, that fell below your expectations. We thank you for staying with us and for your loyalty to our brand. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great Hotel in Welland"

4
21/05/2018

My husband & I needed a place to stay near our daughter's regatta, this fits the bill to a T. Three minutes from the course, breakfast included, no charge for parking, clean and great space in the 1 bedroom King suite. Would recommend.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. Our spacious kitchenette suites are perfect for relaxing in after a long day at the International Flat Water Center. We thank you for staying with us and are thankful for your recommendations. We hope you will come back and see us again and we thank you for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"if you want to be spoiled just a little"

4
21/05/2018

on the long weekend we decided on a little drive and just decided to stay the night in Welland,coming from Barrie. Asks two locals and they suggested the Best Western. I generally look for reasonably priced accommodation and a deal. Modest accommodation as in cheap I suppose.Well as a treat in spring an a glorious day here we are. Accommodation is not just a room but a suite.. two televisions so we each could watch our choice of programs. We fixed up a little dinner and had bought a bottle of wine, or two, thinking to take it home..a pleasant evening it was bathroom , bedroom excellent Did make for feeling specially pampered on our little drive thanks Be st Western Welland

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Diane, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations, we all need a little pampering now and then. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Comfortable, well-equipped suite near Niagara Falls"

4
20/05/2018

BW. Rose City offers comfortable one bedroom suites with good kitchen facilities. This was our second visit in a year. Cleanliness of the rooms and linens were appreciated. A generous breakfast is available. Cooking a light meal in the room offers an alternative to restaurant meals.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Betty, Thank you for taking the time to post your review, we value your feedback. As you have stated our hotel is centrally located to all the attractions that the Niagara Region has to offer. Our spacious kitchenette suites allow you to cook in your suite, saving eating out in restaurants and our complimentary full hot breakfast is a great way to start your day. Your repeat business is very important to us and we look forward to your return. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great place to tay"

5
06/05/2018

rooms are spacious with livingroom kitchen and bedroom. Coffee and breakfast were good for our needs. lots of options. we used the kitchen cheaper than going out to eat. we will be staying here over the next few years as our child will be off to the nearby university.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest Thank you for taking the time to post your review, we value your feedback. Thank you for staying with us, I am glad to hear that you were pleased with your accommodations. I am pleased to hear that you will return, we look forward to serving you again. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great place to stay!"

5
03/05/2018

We stayed on two occasions in March and each time we were quite pleased with our room, check in and the room we stayed in. Highly recommend staying here if visiting Welland. The breakfast offered a nice variety!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Mr. Labbe, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations in our spacious kitchenette suites and that you enjoyed our complimentary full hot breakfast. We thank you for staying with us and for your recommendations of our hotel. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Excellent value!"

1
25/04/2018

The value was excellent, the staff was very nice and helpful, and the room was perfect. The breakfast was excellent every morning with a nice variety in a very pleasant dining room. The room was large as was the bedroom, and the little kitchen was great to have. Very comfortable bed made sleeping easy. The location is good with a pharmacy, corner store and coffee shop right on the corner less than 5 minutes walk away.

"Quiet location in Welland"

5
08/04/2018

Unexpected gem in Welland; plenty of amenities nearby without having the insanity and congestion of Niagara Falls. If you don't need to be at the Falls, this location allows ample access to everything nearby, from wineries and plant nurseries while not having to be on the side of a highway!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that you enjoyed your stay in our spacious kitchenette suites. As you have stated we are only a 20 minute drive from Niagara Falls and all the other attractions that the Niagara area has to offer. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Not a planned stay but....."

5
07/04/2018

Stayed in room 304. Well worth choosing this place. We were able to buy food and make dinner and lunch. The breakfast had something for everyone and it was included in the cost. It wasn't the crappy continental breakfast you get at other places. We stayed for 4 days and the staff were helpful and the rooms clean. We used the king bed and the double pull out bed from the couch. Both were fine Definitely will look for this hotel chain when needing a place to stay in the future.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with our spacious kitchenette suites and that you enjoyed our complimentary full hot breakfast. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best stay at Best Western Plus Rose City Suites"

5
02/04/2018

Very enjoyable several day stay! All of the hotel staff were very friendly and helpful. Rooms were very good. Our room was a split suite that had the master bedroom separated by a door from the living room and kitchen. Nice size TV's were in both the living room and the bedroom. Very good closet space in bedroom with nice hall closet at entrance to the room. Nice, well-stocked kitchen with service ware in the kitchen cabinets. Cooking utensils/pots/pans/etc available at front desk for check out. Comfortable living room. Great hot/cold breakfast everyday, 7-days a week. Great place for an extended stay or overnight stay.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Robert, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations in our spacious kitchenette suites and that you enjoyed our complimentary full hot breakfast. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Very impressed"

5
29/03/2018

I had never stayed at a Best Western Plus with a suites set up before. The price was very reasonable though not peak season. There is no charge for parking. The place had a clean look, the brightly lit halls in muted colours. The room was excellent from the separate bedroom to the sitting area to the kitchenette. There was a stove, microwave, sink, plates and utensils if you wanted a night away from restaurants. The size of the room was more than adequate. The hotel is in a quiet area of the city, an at most 20 minute walk from several restaurants near the Welland Canal. Wifi was good in the room. The breakfast area seated about 30. The fare was not lavish but certainly satisfactory. It might be a good option for families visiting Niagara Falls if you want a place away from the hubhub of that city, yet alone the summer prices in the Falls. Newspapers were available in the lobby. For being appreciably better than anticipated, two thumbs up.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Terry, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your stay in our spacious kitchenette suites. As you have stated we are only a 20 minute drive to Niagara Falls and our suites are perfect for families as some of our suites sleep 6 people. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Had to come here for a family funeral"

3
27/03/2018

This is a dreary hotel in a very dreary area. It has the feel of the 1970s about it. There is no bar and no restaurant other than for breakfast and as far as I could tell, no bars or restaurants nearby, at least, not in walking distance. That said the rooms are spacious, very clean and comfortable, although old fashioned. Breakfast is simple but very good quality and the staff are all very friendly. Its not expensive and therefore I would .say its good value. If all you need is somewhere to sleep, this is a good hotel. There were very strange noises at night. I have no idea what they were but they were from outside. Sounded like a vehicle backing up for for a long time.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, On behalf of our entire team please accept our deepest condolences for the reason behind your trip to Welland. The loss of a loved one is never easy and our thoughts and prayers go out to you and your family. We thank you for staying with us and hope you can stay with us again under pleasanter circumstances. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Very Good"

4
26/02/2018

One night stay in February for a curling event. Excellent room with separate bedroom, so lots of space. Very clean throughout. Breakfast as per norm, so good way to start the day.Not much that is close in terms of food services, but short car ride takes care of that.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and I hope you enjoyed the curling tournament. We thank you for staying with us and hope you will come back and see us again soon. Thank you for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great hotel!!"

4
08/02/2018

I have stayed at this hotel several times for business trips and it's always great. The staff is very friendly, the breakfast is delicious and the rooms are big! The only reason I gave it a four star instead of five is because when staying on the second floor you can hear the person above you walking around quite a bit. It probably wouldn't have been so bad, but the person above me was walking around at 2:08 a.m. I would definitely recommend asking to stay on the 3rd floor instead of the 2nd.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Ms. Henry, Thank you for taking the time to post your review, we value your feedback. Your repeat business if very important to us and I do apologize for the creaking floor from the suite above you and I have amended your file to reflect that you be placed on our top floor for any future reservations. We thank you for staying with us and for your loyalty to our brand. We look forward to serving you again. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Extremely picky person!"

5
12/01/2018

Absolutely amazing highly recommend this property. I will for sure be staying here again. Very clean and well maintained. I would have liked a pool on property however NOT a big deal. There was a hockey team in the hotel that was pretty loud but when I mentioned something to front desk they took care of it right away. Keep up the great work!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Rachelle, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and that you will return. We thank you for your recommendations of our hotel and for your loyalty to our brand. We look forward to serving you again. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"very pleasurable stay"

5
08/01/2018

room was clean, pleasantly decorated, nice to have the kitchenette. breakfast in the morning included hot items too and it was nice that it was complimentary. staff was very friendly and willing to help us to make sure we enjoyed our stay.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear you enjoyed your stay and our complimentary full hot breakfast. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"est Western Plus Rose City Suites, Welland, ONTARIO"

3
06/01/2018

Courteous and friendly staff. Very clean and spacious room. Would of preferred a room with no carpet. Some noise from pipes and from upstairs. Overall rating is "Good" but a "Good" rating was not provided above ... in other words the rating would have been between "Average" and "Very Good"

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Rose city best western in Welland Ontario"

5
05/01/2018

Always stay here when doing business in Welland. Close to all anemities. Clean comfortable and amazing staff. Breakfast is fine and fitness room available. Restaurants available close by. I would highly recommend Best Western Plus Rose City to everyone

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. We appreciate your repeat business and we thank you for recommending our hotel. We look forward to serving you again. Have a wonderful day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Good hotel in Welland, Ontario"

5
31/12/2017

We spent four nights at Best Western Hotel in Welland, Ontario during the Christmas period. Overall, we were pleased with this hotel; good breakfasts, a large and comfortable room with a separate bedroom and small kitchenette, and pleasant staff at the hotel.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and appreciate you spending your Christmas holidays at our hotel. We hope you will come back and see us again, and thank you for your loyalty to our brand. Wishing You A Happy Healthy New Year!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Christmas - Boxing Day 2017"

5
27/12/2017

Spent Christmas day and Boxing day with a herd of relatives. It was stressful because 2 members of the family chose this year's Holiday Season to be on their WORST behaviour. We arrived to check-in to our prepaid suite in a frazzled state. The check-in was easy and the evening clerk handled us with extra TLC and in no time we were on our way to our room. The suite had a complete kitchen, well maintained and sparkling clean, The beds were very comfortable and there was quite a lot of stations to choose from on TV - all had clear signals too. Would have been better off cooking Christmas dinner there and having a few friends over! The staff were genuinely polite and cheery. The room was great, quiet and a joy to recharge within. Check out could no have been swifter. Seriously great suite with 4 burner, well vented cook top, appliances and great plastic drinking cups that were not the flimsy, easily spilled type either! I give the room a "VERY GOOD" rating because the sofa was a bit uncomfortable but everything else was ship shape, clean and well maintained.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. The holiday season is always stressful and I am pleased to hear that you were able to relax and unwind in our spacious kitchenette suite and that our guest service agent was helpful. We thank you for staying with us and for your loyalty to our brand. I hope you have a wonderful holiday season (what's left of it) and that you come back and see us again. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great Value"

5
25/12/2017

Great Value, nice clean and friendly place to stay. This is an all suites hotel offers everything and anything that you would need to stay whether it be 1 night or more. The price was very affordable I truly recommend.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Lynda, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. We thank you for staying with us and we appreciate your recommendations. Thank you for your loyalty to our brand. Have A Wonderful Holiday Season!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Clean, updated suites"

4
22/12/2017

We came here for one night while in town for a family Christmas. Rooms are surprisingly large with a full kitchen and fridge. While we didn't make use of the kitchen it was nice to have a fridge. Rooms were immaculate, including the bathroom. Bed was comfortable but small - It must have been smaller than a queen. Living room offered a pull out couch and tv with another tv in the bedroom. Most staff were quite friendly while a young girl at the counter on check in was quite rude. Unfortunately we came when the hotel seemed to be at capacity with a children's hockey and volleyball tournament so there were kids everywhere. We wished that staff would have encouraged parents to be with their children as many were left alone to run around the hotel and play in the elevator. We had to wait several minutes on a few occasions for an elevator with our stroller which was very frustrating. The complimentary breakfast bar was great - it offered a wide selection including yogurt, cereal, muffins, bagels, muffins, pancakes, sausage, scrambled eggs and home fries. Again, the eating area was overrun by many rude children and it made for a terrible experience. We would stay here again - hopefully not when there are several children's sports teams in town.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I do apologize for our staff at check-in, rudeness is not tolerated, we take customer service very seriously. As for the hockey teams, our staff tries to the best of their ability to control the situation and they do encourage the parents to do so as well, unfortunately some do not listen. We do hope you will stay with us again and we thank you for your loyalty to our brand. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Comfortable large rooms at a great value"

4
21/12/2017

I've stayed many times and am always pleasantly greeted and served while at the hotel. I appreciate the separate sleeping space and free breakfast and free parking. Rooms are clean, beds are comfortable and with two TVs, my husband and I can watch one show while the kids enjoy something else. We also have lots of room to store our belongings without stepping over each other. And being able to sit on a couch while enjoying entertainment makes sure we can separate sleeping from activities. Makes for a more restful night!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Tammy, Thank you for taking the time to post your review, we value your feedback and appreciate your repeat business. As you have stated our spacious kitchenette suites are perfect for the traveling family. We thank you for staying with us and look forward to your return. Have A Wonderful Holiday Season!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Friendly and Clean Rooms"

4
20/12/2017

The Staff is so friendly you can not ask for a more small town reception. Really make you feel at home. The fitness room has a great assortment of equipment. I have been to a lot of hotels and this one is by far the best. The breakfast is of good variety and healthy.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Gregory, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and our complimentary full hot breakfast. Thank you for your kind words towards our staff, I will definitely pass your appreciation on to them. We thank you for staying with us and look forward to your return. Have A Wonderful Holiday Season!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Excellent Stay"

5
16/12/2017

This is my go to hotel in this region. The suites are spacious, well furnished with comfortable furniture, easy to use temperature controls and a reasonable price for what you get. The internet was stable and fast. Bathroom was clean, well-appointed and comfortable to use. Free breakfast includes hot meals and makes for a nice start to a day. Staff was friendly, professional and easy to approach. Lots of free parking and easy access to major routes and amenities such as shopping and restaurants.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Ian, Thank you for taking the time to post your review, we value your feedback. We thank you for staying with us and for your loyalty to our brand. Have A Wonderful Holiday Season!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Christmas in Welland"

4
11/12/2017

Since the family is growing we stay at the Best Western Rose City Suites in Welland. They are very accommodating, the hotel is clean, comfortable and close to family. Breakfast option is always nice to have.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Donna, Thank you for taking the time to post your review,we value your feedback. We thank you and your family for staying with us and hope you enjoyed your Christmas get together with your family in Welland. Thank you for your loyalty to our brand. Have a wonderful holiday season!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Welland business trip november"

4
04/12/2017

Very comfortable hotel, good breakfast although it would be better if they would had some variety on the hot items. Staff is great, make you feel as at home ! Fitness room is small but with enough equipment to have a great work out, And it is very clean.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. We thank you for staying with us and for your loyalty to our brand. Have a wonderful holiday season!! Warmest regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great Place!"

5
11/11/2017

We booked this for a weekend getaway and we weren't disappointed. The rooms are large with a separate bedroom and a small open concept living room and kitchenette. Fridge/stovetop/microwave and coffee maker are included. Plates/cups/glasses and cutlery in the kitchen as well. The rooms were spotless and the king size bed was ultra comfortable. Quick check in and very pleasant staff.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and I certainly hope you had a relaxing weekend getaway. We thank you for staying with us and hope you will return. Thank you again for your review and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great hotel, suites with kitchen facility, includes breakfast..."

5
05/11/2017

We were in the Niagara region and decided to stay in the area. Best Western Plus Rose City turned out to be a great decision. Sandy the receptionist was very friendly, the rooms are suites, we had a separate bedroom with TV, a living room with TV and a kitchen (full size stove & fridge, microwave, and service for 4), a buffet breakfast is included scrambled eggs, boiled eggs, breakfast meat (ham the day we were there), tortillas with fixings if you want make a breakfast burrito, pancake maker, breads, bagels, English muffins, 3 cereals, plus instant oatmeal, juices, yoghurt so, fresh fruit, fruit cocktail, more than enough to get your day started. Plus just outside the breakfast room is coffee/tea/hot chocolate, many varieties of tea setup which is available 24/7, plus you have a coffee maker in your room as well. Would certainly consider staying again if in area. Fallsview Casino is about 25 minutes away and Niagara on the Lake is about 40 minutes or so.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am so pleased to hear that you enjoyed your stay and that our guest service agent Sandy was helpful. As you have stated our complimentary full hot breakfast is a great way to start your day and our spacious kitchenette suites are a relaxing way to unwind after a long day of touring the Niagara area. I am glad to hear that you will stay with us again when in the area and we appreciate your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"A Great Place to Stay"

5
28/10/2017

The hotel is modern, attractive, well-kept, and quiet. It is well-planned and efficient, as it tries to meet the needs, of its residents. Staff are friendly and helpful. We really enjoyed our stay and, would, gladly, recommend this hotel, to everyone!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and that our staff was helpful. We thank you for staying with us. We appreciate your loyalty to our brand and for your recommendations of our hotel. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great Value"

5
12/10/2017

Great customer service and hotel was clean and breakfast more than adequate. Did not get a canal view but good just the same. Location was very good and access in and out. Nice and quiet area without highway noise.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that you enjoyed your stay and our complimentary full hot breakfast. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Very nice stay! Definitely would recommend to everyone!"

4
09/10/2017

Enjoyed our stay. Family wedding. Many rooms were booked and I think we were all satisfied. Amenities, staff were wonderful. Front desk went out of their way to help with anything we needed. Rooms were large with a separate bedroom, which was great since we had a 3 year old with us. The only thing that is possibly missing is a small table with a couple of chairs. We had to sit at the coffee table to eat.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Susan, Thank you for taking the time to post your review, we value your feedback. We thank you for staying with us and hope you enjoyed yourself at the wedding. We appreciate your business and your loyalty to our brand. Have a pleasant day. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Good Value"

5
04/10/2017

Great place to stay. Excellent facilities, well kept. Friendly and helpful staff. Good breakfast. Good value. I stay at this hotel whenever I have business in the Niagara region and have done so for the past 10 years. Consistently first rate. I've never been disappointed.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Martin, Thank you for taking the time to post your review, we value your feedback. We thank you for staying with us and we appreciate your repeat business and your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"What goes up must come down"

5
02/10/2017

Everything at this facility was great, however the elevator quit and due to lack of parts was not in service for part of a day. ( no fault of the hotel ) They had it repaired ASAP. Room was clean and well maintained. Bed was comfortable, Breakfast was great both the hot meal and the cold cereal. No complaints would recommend to travelers as a great choice for accommodation.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Mr. Hadden, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and enjoyed our complimentary full hot breakfast. We thank you for staying with us and for your recommendations of our hotel. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"I sold the house. It was necessary to spend4 nites in hotel till sale closed."

5
30/09/2017

This was a necessary place to spend some time locally that enabled me to complete the house sale. Spending time here allowed for final clean up while furniture was removed.this was a stop before. Leaving area Welland to move to Ottawa.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking time to post your review, we value your feedback. Thank you for staying with us and all the best to you in Ottawa. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Nice stay!!"

5
27/09/2017

Very nice stay with a lovely ambience. Staff were very nice, friendly and helpful. Rooms were clean, spacious and comfortable!! Great location for my purpose. Also just 45 mins drive from Buffalo USA. Would definitely recommend.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. Thank you for staying with us and for your recommendations. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best Western Rose Ciry Suites, Welland"

5
26/09/2017

Excellent accommodations with friendly staff and management. Breakfast is a welcome amenity. Suites are clean and comfortable. Welland is located in an area with many alternative hotel offerings. Having tired many of them, I find myself returning to Rose City Suites, Best Western In Welland for its comfortable accommodations, friendly atmosphere and helpful staff.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Sandy, Thank you for taking the time to post your review, we value your feedback. Thank you for staying with us, your repeat business is very important to us. Thank you for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best Western Plus Rose City, Welland, Ontario"

4
24/09/2017

Recently updated. Quiet. Comfortable. Breakfast fare is better than the usual. Just seems a little expensive for Welland though there are not many options where to stay and BW seems like one of the better.

"Nice hotel"

4
24/09/2017

This was a very nice hotel. The breakfast was very good. The hotel was a little pricey during the weekend, probably because there aren't a lot of places to stay in the area. We could hear the people walking in the room above us at night.They must have thin ceilings.

"Great Value, Great Staff"

5
24/09/2017

I was very impressed with how friendly the staff was. Great value, spacious room that was clean and comforable. On my list of favourite motels. A bonus was being next to the canal with a walking path.

"Fantastic experience"

5
18/09/2017

First visit to Welland to attend a wedding. Staff at the hotel were fantastic. The rooms were clean , atmosphere very nice. Breakfast was fresh and offered everything to get the day started right. Highly recommend

"Nice hotel, all suites"

4
17/09/2017

Didn't realize when booking that all rooms were suites, but was pleasantly surprised upon entering. Nice sitting area with sofa bed and television linked with a kitchenette. The bedroom was a separate room with 2nd t.v. and ensuite bathroom. Lovely decor throughout and extremely clean. Unfortunately we were only there one night so didn't have the need to use the kitchen area. (Fridge, cooktop, microwave, coffee maker with cutlery and dishes in cupboard). Breakfast included offered a good selection, only wish it was larger sitting area for the size of hotel. Staff were very friendly and would definitely stay again.

"Best Western Welland"

5
15/09/2017

Rooms clean & comfortable .Staff friendly. When we go to Welland we stay here ,and have gone 2X per year for the last 30 plus years. It's being totally renovated . Would recommend it as a place to stay if your visiting any place on the Niagara Peninsula

"Welland, Ontario"

4
15/09/2017

Have stayed many times. The hotel has had a facelift and is even better now. Great breakfast, clean and comfortable efficiency suites, and great value for the money. Easy access to Niagara Falls and better rates.

"High end for reasonable price"

5
14/09/2017

This hotel was booked by my mother and myself to visit family in the area, little did we know the hotel would be so nice we wouldn't want to leave. Well appointed rooms with a separate kitchen, living dining room and bedroom behind French doors! Clean very comfortable even the pull out couch I slept on. Not much to eat close by but bring in the groceries you have everything you would ever need in the kitchen including dish soap and tea towels! Bigger then some apartments this is a very nice hotel in a quiet area of town. Will definitely stay here again for such a reasonable price!

"Family Visit"

5
14/09/2017

Stayed two nights - hotel was really nice - very very nice suites was a crowded weekend but still very quiet and excellant service by all. Location was excellant central in Welland and easy to drive to. Parking was great. Rooms are like small apartment.

"Best in Welland"

4
13/09/2017

I've stayed here three times and we've figure out that it's the best option in Welland. Hotel staff are friendly, easy to work with, and the rooms are spacious and clean. I definitely recommend getting a room on the top floor if you can, as the sound does travel a bit through the floors. This is a good solid choice if you're staying in Welland.

"Best Best Western in Country"

5
13/09/2017

The Best Western is in Welland at the edge of town. It is a quiet, well kept and extremely clean hotel. The view of the canal is very beautiful. The staff was welcoming and friendly. The ammenites at the hotel are such that you can stay for a week and feel totally at home.

"NICE STAY"

4
07/09/2017

We usually stay at this hotel when visiting family members in this area. Nice and clean hotel with a good selection of food for breakfast. Staff is very polite and helpful. Rooms are clean, spacious and well kept. Our room had a well equipped kitchenette. The kitchenette is useful because you need a vehicle to eat in a restaurant (only a Subway located from walking distance).

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you are pleased with your accommodations, as your repeat business is very important to us. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Pee from Above!!!"

1
04/09/2017

This hotel has paper thin floors and you can hear every noise day and night. We could hear someone peeing at 2:00am, and walking around all night. Avoid this hotel. Really nothing staff could do to correct the issue.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for your review, we value your feedback. By sharing your experience with us, we can work on the areas of concern with our team, that fell below your expectations. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great place to stay"

5
02/09/2017

Great accommodation, close to good restaurants and the sites of Welland. Great option and close to the Peace Bridge border crossing. We will certainly stay here again and recommend to friends and family.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. Thank you for staying with us and for your recommendations to your family and friends. Thank you for your loyalty to our brand, we look forward to your return. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Wonderful Hotel"

5
21/08/2017

This hotel provides plenty of space for relaxing and is close to everything we need. We particularly enjoyed having a fridge in the room to keep our purchases from nearby vendors cold. We stay here every time we're in Welland.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Jeff, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that you enjoy staying in our spacious kitchenette suites, we appreciate your repeat business. Thank you for staying with us and we look forward to your return. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great value!"

5
20/08/2017

We had a great stay from start to finish. The rooms were great with a kitchenette. The bed was comfortable, pull out not so much. The staff were all fantastic & breakfast was good. A little different each day.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and that you enjoyed our complimentary full hot breakfast. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best Western Plus Rose City - Welland."

3
11/08/2017

It was a good hotel if you were avoiding the Niagara Falls hotel pricing. Our room came with a full but compact kitchen that allowed us to cook meals. Nearby mall,Zehrs grocery , Niagara on the lake (40 mins away)and Welland Canal (10 mins away)

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Crystal, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"A very comfortable stay"

4
05/08/2017

We chose this hotel because it had breakfast. We wanted something close to Niagara Falls. We had 5 rooms booked and the hotel staff were accommodating enough to have all 5 close to each other. Check in was easy and so was check out. The staff was easy to work with. It is 20 min from the falls and Clift on hill.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Mohammed, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and that our staff was helpful in arranging your 5 suites together. As you have stated we are only a 20 minute drive from Niagara Falls and all other major attractions that the Niagara Region has to offer. Our complimentary full hot breakfast is a great way to start your day and our spacious kitchenette suites are great for preparing your meals saving on eating out all the time. We thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"excellent hotel to stay in"

5
05/08/2017

I spent 4 nights with my family .I liked the location and service they provide. I liked their comfortable bed, the small kitchen they have in the suite. I recommend this hotel for who wants a quite place to stay in.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with our spacious kitchenette suites. We appreciate your business and your recommendations. Thank you for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Nice hotel"

5
27/07/2017

I enjoyed my stay here. The room was large and nicely outfitted. It had a comfortable sitting area with a couch, chair and television, a well outfitted kitchenette and a separate bedroom with another TV. Excellent service from the staff too.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Scott, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations in our spacious kitchenette suites. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best hotel ever"

5
22/07/2017

This was the most pleasant hotel experience ever. Breakfast was great. The people were accommodating and friendly. Our whole family was so impressed they are recommending it to everyone. You won't be unhappy when you choose this hotel.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you enjoyed your accommodations and that our staff was helpful, providing you the 'most pleasant hotel experience ever'! What an honor! Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Separate bedroom"

5
19/07/2017

Big, spacious room with comfy beds, a kitchenette and a separate sitting room. Felt we got excellent value for the money and would not hesitate to recommend or stay again. All of the other posted reviews are accurate!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you enjoyed your spacious suite, and certainly do appreciate you recommending us to others. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Always a quality stay....when I can get a room"

5
19/07/2017

This hotel is perfect for me as I am primarily visiting family in the area. Two issues with the hotel. The first is availability. It is often booked, good for them I guess. The second is the same for all hotels in the area and that is gouging rates on the weekend. I paid 130 for a Thursday night, but that could easily double on the weekend. The Niagara hotels often demand a two night stay on weekends as well, which is another gouge. Other than that, great hotel, I highly recommend it.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Grant C, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you find the hotel perfect for you. We're glad you were able to book a suite during our busiest time of May - September, and hope to see you again soon. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Left a tip on the bed - when I returned the $$$ was on the night table"

4
14/07/2017

Clean and comfortable bed and sheets - plenty of towels too Full sized fridge - dishes too Very helpful and friendly staff Breakfast better than most I've had in a North American hotel - the coffee is OK

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you enjoyed your accommodations and that our staff was helpful. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Welland business trip"

3
14/07/2017

Hotel is comfortable in general terms. Breakfast is very much standard for this type of hotels. The smell from the sofa in my room was not very pleasant (like dirty..). I prefered to watch TV from my bed. Room (suite) very well equipped to prepare your own meals, although I did not need to. Hotel staff very helpful.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I do apologize about the sofa in your suite and I have had our Executive Housekeeper and Maintenance Department look into this, I do thank you for bringing this to our attention. Thank you for staying with us and for your loyalty to our brand. Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best Western Welland"

4
13/07/2017

Excellent value we were visiting friends in Niagra Falls and wanted to stay overnight Welland was close and the Hotel cost was very reasonable we had a King Suite and it came with a free breakfast i would strongly recommend it Thanks Phil

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Phil, Thank you for taking the time to post your review, we value your feedback. Thank you for staying with us and for your recommendations. Thank you for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suutes

"My ratings on this hotel."

4
10/07/2017

Price was a little high compared to what we are used to paying but, hey, you get what you pay for. This is not our first time staying here and from the services we got the first time, it was a no brainer to pick this one again. And yes we would recommend this place. Very clean, no messing around with the shower, lots of hot water etc..., full hot breakfast plus other things that we didn't use such as gym. I don't think there's a pool. Enjoy. Roger

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Roger, Thank you for taking the time to post your review, we value your feedback. Your repeat business is very important to us and we thank you for recommending our hotel. We look forward to serving you again. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Near Niagara peace and quiet"

4
03/07/2017

Roomy comfortable suite. Pleasant 1/2 hr commute through farmlands and nature to the Falls. Also close to quaint Port Colborne for another off the beaten track experience. Great breakfast, quiet, convenient to expressways to explore the area.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay at our hotel. I am glad to hear you were pleased with your accommodations. As you have mentioned our hotel is centrally located to all the attractions the Niagara Region has to offer. Our complimentary full hot breakfast is a great way to start your day and our spacious suites are comfortable to relax in after a long day of touring around the area. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Easy stay for a great price"

4
03/07/2017

Some friends and I traveled to Welland for some Miniwargaming goodness, and for the price this hotel was amazing! We had no idea until we walked into our room that we had ordered a suite, and I was surprised for how cheap it was. Great room, very clean, good breakfast, and 24 hour coffee and tea = happy customer.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Taylor, Thank you for taking the time to post your review, we value your feedback. I am glad to hear you were pleased with your accommodations and I hope you enjoyed your Miniwargaming. I am pleased to hear you are a happy customer and hopefully you will stay with us again. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Quiet Gem In Niagara Country"

5
02/07/2017

This hotel is a very quiet home away from home. The staff is super friendly and everything is clean and well organized. My next stay in Niagara Falls will see me staying at this location. The many amenities made it feel like my own apartment!

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback and your loyalty to our brand. I am pleased to hear that you will return and we look forward to serving you again. Thank you for staying with us. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Short but Sweet"

5
01/07/2017

We only stayed one night but service and facility was top notch. The check in was flawless and quick after a long day on the road. The room was spotless and the bed comfy and provided us with a great nights sleep. A complimentary breakfast was tasty and plentiful while the staff kept surroundings tidy. The staff showed total professionalism at all times making for a pleasant stay. We will be returning in the fall during our travels.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear William, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that our staff was helpful and that you enjoyed your stay. I am happy to hear that you will be back in the fall and we look forward to serving you again. Have a pleasant day and a wonderful summer. Warmest regards, Anne Guillemette Genera Manager Best Western Plus Rose City Suites

"Great stay, again"

5
27/06/2017

We love this hotel and stay here whenever we are in the area. Staff are very friendly, rooms are nice, and they offer a great breakfast too! They even serve Gluten Free options. The suites are a great option - save money and eat-in, plus your night owls in your party can watch TV in the living space and you can sleep in the attached bedroom. We would highly suggest this place for families who need a convenient place to stay.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Tanya, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that you enjoy staying in our hotel and your repeat business is greatly appreciated. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"reservation or not you have to leave"

2
26/06/2017

Had confirmed reservations for 3 nights. I guess they were oversold, they told me, I would have to check out and if something came available they would let me know. I switched Hotels, Sheraton 4 points is better and only 10 mins away.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Kareinm We apologize that there was a possible booking error with your reservation when you stayed, and for the inconvenience this may have caused you. We do not have the practice of overbooking our hotel as we value the choice our guests have made to stay with us. We'd be grateful for the opportunity to show you great hospitality if you are travelling in the area again. Warmest Regards, Anne Guillemette General Manager

"Clean, Easily Accessible, Bare Essentials Room"

5
19/06/2017

We had a suite with a great kitchenette, which allowed us to have a couple meals in our room. Breakfast service was great! Cleaning service keep the room well stocked/ clean! There was a Tim Horton's/ great restaurants within walking distance and most other things within 5 minutes drive.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Karen, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations. Thank you for staying with us and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"family reunion"

5
17/06/2017

We used the hotel and conference rooms for a weekend family reunion and the support and helplessness of the staff was superb. We had over 40 people staying there. They were very accommodating in our requests and timing for using the conference room. They set it up with everything to support our catered food. We would recommend this hotel and conference rooms anytime.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Michael, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that all went well with your family reunion, it was a pleasure having you and your family stay with us. Thank you for your recommendations and for your loyalty to our brand. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Comments about staff and furniture"

4
16/06/2017

Staff is extreemy helpful and pleasant particularly Sandy is the best; Claudia (spelling may be wrong) and Sharon are also very nice. They all go out of their way to help. Ann (general manager) also very great, she tried her best to accommodate my request which I greatly appreciate. Some stuff is beyond their control; such as sofa and couches replacement which is owner's responsibility.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Ather, Thank you for taking the time to post your review, we value your feedback. Thank you for your kind words towards our staff, I am pleased to hear that they have been helpful. Thank you for staying with us. Have a pleasant day!! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Construction - not a problem"

4
15/06/2017

This hotel is currently being renovated, however besides the obvious signs of work being done - we were never inconvenienced nor disturbed. All the work was done after 9 am and stopped by dinner time. The rooms were clean and spacious, great kitchen area. Beds very comfortable, wifi worked pretty well. Furniture is a bit dated and could use some upgrades there - couch was definitely well used. Bathrooms also clean and housekeeping staff were very friendly. Nice area not too far from shopping, restaurants, and still only half hour to the falls and tourist areas. Service was great, would stay again.

"BW Plus Rose City Suites, Welland"

5
15/06/2017

I would recommend the BW to anyone staying in the Welland area for work or pleasure. The location was not the best for walking from, you would need to drive to any sites in the area. The only missing element was the hotel was not pet friendly. My complements to the staff. Great job. Bob

"Very enjoyable"

5
06/06/2017

My husband and I came to visit Nigara Falls , we stay in this hotel is top of the line! Friendly staff, very cheerful and give us very good suggestion on where to eat. Definitely worth the recommended to everyone

"Accessibility issues"

3
05/06/2017

We stayed here while visiting Niagara Falls and the Niagara area. The hotel is really quite nice, breakfast was great, our room had a full kitchen and separate bedroom. We enjoyed our stay.... with one big exception. We chose this hotel mainly because it had an "accessible" room with a roll-in-shower, a necessity for one that uses a wheelchair because of MS with limited use of legs. But, the bathroom certainly did not meet our needs for accessibility. There was no seat in the shower, so hubby sat in his wheelchair to shower (plastic bags kept some of it dry). Transfer to the toilet from his chair was difficult - there is not enough space on either side of the toilet to transfer laterally - the sink/vanity is on one side and a partial wall on the other. Also, the grab bar is on the wall behind the toilet, not very helpful in his situation. Assuming the hotel planned this room for people with mobility issues, it was very disappointing to see how poorly it was designed.

"Our best stay in a Best Western"

5
02/06/2017

We have stayed in quite a few Best Western hotels, and this one takes the prize for best overall. It's very clean, quiet (something we need), has a good location beside the Welland Canal, and has a very good hot breakfast - all the usuals, but easy to self-serve. The suite had lots of room and looks like the management tried to add things that they would want in a hotel stay.

" A very nice hotel."

5
29/05/2017

We stayed in this hotel while visiting relatives living in the area. We found the location very good, right on a main road with easy access into the town. Our suite was large and very comfortable. Breakfast was good, the WiFi worked and was free. The staff were very helpful and always pleasant. They assisted us in some small matters and were always obliging. The hotel caters for large events and there was a wedding party staying in the hotel, but this did not affect us in any way. We would happily stay here on our next trip to Welland.

"Exc8"

5
23/05/2017

We had a great experience when we stayed the staff was helpful.. and we asked for a later check out witch they gave us ..breakfast was great .. the room was comfortable.. location was perfect for us ...over all it was a good experience..

"Great place to stay"

5
20/05/2017

This is where we always try to stay when we are in the area. The staff is extremely friendly and helpful. It's always clean. Sometimes the beds are a bit too comfortable and you hste getting out in the morning.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and our comfortable beds. Your repeat business is very important to us and we appreciate your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Visiting NIagara."

5
17/05/2017

Very nice place, quiet and central for all our visits. It is 30 minutes from the falls, 45 minutes Niagara on the Lake and 15 minutes to Erié Lake. The have ony suites and they are just perfect. We paid lest for our suites compare for a simple room the night before in a best western on the road..

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Andrew, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and as you have stated our hotel is centrally located to all the attractions that the Niagara Region has to offer. Our spacious kitchenette suites are great for relaxing in after a long day of touring the region. Thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Vacation to visit cousins"

5
15/05/2017

Visiting from California to visit cousins. Had a fantastic trip. Got to see Niagra Falls for the first time. Saw many beautiful areas in Canada. Plan to return next year, staying for a longer period of time.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay at the Best Western Plus Rose City Suites, we value your feedback. I am so pleased to hear that you were able to visit Niagara Falls. Our hotel is centrally located to all the attractions the Niagara area has to offer. I hope you enjoyed your visit with your cousins and I am glad to hear that you will return next year, we look forward to serving you again. Thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Nice Hotel"

4
06/05/2017

I stayed 1 night on April 27. The hotel is nice and clean. Bed is comfortable. They serve full breakfast. The only complaint I have is the hotel doesn't a swimming pool and hot tub. I highly recommend this hotel.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Alberto, Thank you for taking the time to post your review following your recent stay at the Best Western Plus Rose City Suites. I am pleased to hear that you enjoyed your stay and we appreciate your recommendations. Thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Excellent hotel for a reasonable price."

5
05/05/2017

My wife and I stayed at the hotel for one evening. The room was excellent and we really appreciated the room which was large and the kitchenette which was convenient. Breakfast was good and the staff were friendly. The room was excellent and the price was reasonable. We will be staying at this hotel again.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Alex, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that you enjoyed your stay and that you will return. Our hotel is centrally located to all the Niagara area attractions and staying in one of our spacious kitchenette suites with complimentary full hot breakfast is a great way to see all that the Niagara Region has to offer. We look forward to serving you and your wife again. Thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great Stay"

5
02/05/2017

A lovely hotel in Welland in a quiet area right beside the Welland Cana. Was nice to go for a walk first thing in the morning. Breakfast was great with quite a selection. Nice to have a suite to make something because we were too tired to leave.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Deborah, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and our complimentary full hot breakfast gives you the energy you need for a walk on the Niagara Bike trail that runs along the Welland Canal. Our spacious kitchenette suites allow you to cook in your suite, saving on eating out all the time. We thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Noise between floors !"

3
30/04/2017

We stayed for 3 nights. The hotel is in a great location, rooms are nice, spotlessly clean, all suites, great free breakfast and wonderful staff. My wife and I have travelled for pleasure and business for over 30 years and have never heard this much noise In a hotel. You hear every step of the people in the room above you and the floors creak with every step. You hear the bed creaking, the water running, even talking from the room above. So if staying here, take your ear plugs or get a room on the top floor. If the hotel can fix the noise problems through renovations, it would get 5 stars. Sorry but have to drop the rating to 3* as it was impossible to get a good sleep.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I do apologize for the creaking floors and please for any future reservations request a suite on the top floor. We thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"A nice place to stay"

4
29/04/2017

Rooms were a good size, beds are really comfortable. Staff are great and the hotel is clean. The breakfast was delicious. However if I was to stay again I would make sure the room is on the top floor. I could here every step the guest room in the room above.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I do apologize for the creaking floors and please do request a top floor for any future reservations. We thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"2 night Niagara stay"

4
19/04/2017

Good hotel. Very spacious. Average food. Had an accessible room which wasn't fully handicapped accessible. The entrance to bathroom not level. Overall, we liked the hotel. Friendly staff. Quiet location.

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay, we value your feedback. We thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Good Value."

5
18/04/2017

Was very happy with the suite, having a separate bedroom with a door is very convenient. The small kitchenette was an added bonus. Staff were very helpful, breakfast was good, and location was very handy, in terms of getting to stores, hospital and major highways. This hotel represents very good value for seniors travel dollar. We would not hesitate to recommend this hotel to anyone staying in the area, and we plan to return for another stay in the foreseeable future. Well done Best Western. Respectfully DW Dawson

WellandHospitality, General Manager at Best Western Plus Rose City Suites, responded to this review
Dear Mr. Dawson, Thank you for taking the time to post your review, we value your feedback. I am very pleased to hear that you enjoyed your stay in our spacious kitchenette suites and that you found that our hotel is conveniently located to all attractions and easy access to major highways. Mr. Dawson, it was a pleasure having you stay with us and I'm glad to hear that you will return. We thank you for your recommendations and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great value, stay on top floor"

4
17/04/2017

The rooms being suites is wonderful! Beds are nice and comfortable and the breakfast is amazing! One word, PANCAKES. The staff was friendly and welcoming. My only recommendation would be to request a room on the top floor as the floors are very creaky. We could hear people running around at 10pm when we were trying to sleep before catching a flight out. Other than that, great hotel!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay at our hotel. I am glad to hear that you were pleased with your accommodations and that you enjoyed our complimentary full hot breakfast. Thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Excellent stay for 2 nights."

5
10/04/2017

Our grand-daughter plays basketball and her team were playing in a tournament in the Niagara Region. This hotel was reasonably close to the schools where the games were being played. The ladies on the reception desk were extremely helpful. Hotel undergoing some minor renovations which were not a problem in our stay. Breakfast included offered both hot and cold and was very substantial.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear John, Thank you for taking the time to post your review following your recent stay at the Best Western Plus Rose City Suites, we value your feedback. Our complimentary full hot breakfast is a great way to start your day. I hope you enjoyed your granddaughters basketball tournament and we thank you for staying with us. Thank you again for posting your comments and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great value and a great hotel"

5
28/11/2016

This is the place to stay when you're visiting the friendly community of Welland. The rooms were very spacious and clean. The hotel staff is very friendly. There is free parking and free breakfast. My only complaint is the Wi-fi isn't the best, and that can be a problem when you're visiting from the US without a cell phone international plan. But overall, I would stay here again in a heartbeat.

"Exceptional Value"

5
23/11/2016

This property was recommended by a family member, and my wife and I are so glad we listened. Like other readers have said, the location is handy to all that the Niagara area has to offer, but it's just far enough away to be quiet and peaceful. The only noise we experienced was footsteps from the suite above us, which, as it turned out, was a gathering wedding party getting ready to go to the ceremony. However, other than footsteps, this was one of the quietest rooms we've experienced, with virtually no noise from hallways or outside. While not brand new, the suites are very clean and well-kept, and the layout and huge size really made our stay enjoyable. This would be a great choice for a long-stay as well, again because of the extra space. The staff was very friendly and accommodating. We would definitely recommend, and will repeat anytime we visit the area.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Jim, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you and your wife were pleased with your accommodations and that you will stay with us again when you are in the area. I am pleased to hear that our staff was helpful and we appreciate your recommendations of our hotel. Thank you again for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great Stay !"

4
20/11/2016

Stayed here with a large group for nearby hockey tournament. While the building and rooms are in no way new and could use a little updating, the entire facility is kept very clean and in tip top shape. The staff were very accommodating, friendly, and attentive to our group, 1st class all the way! I wouldn't hesitate to recommend this place and would definitely staff here again. Continental breakfast was great, with good selection, and staff kept continually topping up the hot and cold selections.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. It was a pleasure having your team stay with us and I am pleased to hear that you would return and we appreciate your recommendations. Thank you again for your business and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Best Hotel in Welland"

5
03/11/2016

If you are visiting Welland than this Best Western Hotel is the place to stay. It is very clean and the rooms are very roomy. The staff is friendly and willing to assist you with whatever your needs are. Great breakfast! Dining area is clean and well maintained.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay at our hotel. We appreciate your feedback and loyalty to our brand. I am pleased to hear that you enjoyed our complimentary full hot breakfast and that our staff took care of your every need. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Quiet and convenient"

5
25/10/2016

Location of BW Rose City Suites is an excellent choice if you are visiting Niagara Falls and want to get away from the noise and the crowds. A short drive and you can relax and unwind in a spacious suite. This hotel was clean with updated furnishings and an excellent buffet breakfast. Staff were helpful and very professional.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Dianne, Thank you for taking the time to post your review, we value your feedback. As you have stated our spacious kitchenette suites allow you to relax after a day of touring the Niagara area, our hotel is only a 20 minute drive to all the attractions that the Niagara area has to offer. Our complimentary full hot breakfast is a great way to start your day. Thank you again for your review and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Modern & Clean"

5
16/10/2016

Hotel is quite modern and extremely clean. Rooms are large and very comfortable. Bathrooms are spacious with lots of towels. No noise between rooms. Spacious enough to have several people in for a drink.

"My go-to home away from home"

5
13/10/2016

This is my third stay at this hotel in 2 years. Welland is my home town, and now that my parents are gone, hotel accommodations are what I must do when visiting. This is a great, clean, comfortable property, and ALL the staff are friendly, remember you each time you return. While it's pretty pricey for Welland, it's worth it in the end - there is not another nice hotel in the city limits.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Nancy, Thank you for taking the time to post your review, we value your feedback. Your repeat business is very important to us and we appreciate your loyalty to our brand and the fact that you have chosen our hotel as your home when visiting Welland. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Wonderful experience and rest."

5
23/09/2016

We have stayed here preciously and this time it was just as great. Nice and quiet, clean and easy access. Staff very attentive and accommodating. A great get away... close to Niagara, Port Colbourne and the sites.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. Your repeat business is very important to us and we appreciate your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Surprise kichenette"

3
21/09/2016

Clean room. Nice to have the kichenette. Only I chair in the room and a pull out sofa. Breakfast was descent. We stayed 2 nights and they never came in after the first night to tidy up and refresh the towels. Not many choices in welland.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I do apologize for your suite not being refreshed, as our suites are cleaned daily, if you happened to have your Do Not Disturb sign on your door, our housekeepers are not allowed to enter the suite. Thank you again for your comments and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Family Reunion visit"

5
10/09/2016

The hotel reception was very helpful and overall the hotel room was very nice and the bed was extremely comfortable. Breakfast was good had the usual items all fresh and eating area was nice and clean. Would stay again.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us provide an exceptional experience for our guests in the future. We hope you enjoyed your family reunion and we are pleased to hear that you will stay with us again. Thank you again for your comments and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great value, very comfortable room for 3 adults"

5
07/09/2016

Used this as a stopover outside of Niagara Falls. Our GPS took us the long way to the hotel. We were relatively late checking in, but Tiffany was very friendly and welcoming. Our suite was very comfortable, albeit our son, who's taller than us, slept on the bed sofa. He wasn't excited about it, but the price was certainly right. Curtains made the room nice and dark, and the AC worked great. The hot and cold buffet breakfast was pretty good. Freshly made pancakes in their pancake-making machine! Nice and varied. It only would have been better with bacon. Thank you Tiffany in the evening and Sandy the morning after.

"Clean and quiet"

4
07/09/2016

Very nice place to stay, The staff are very courteous and helpful. The rooms were clean and spacious. You are close to all the attractions and points of interest in the Niagara area, without having to pay the exorbitant prices. I would highly recommend this to couples and families alike.

"Fast friendly service at the right price"

4
06/09/2016

My niece arranged to have a block of room saved for her wedding. Price was right, great friendly service. Easy to reserve. All staff made sure we had anything we needed. A extra meeting room was made available at breakfast for the larger group.

"Terrific rooms and value for money"

5
05/09/2016

The rooms is one of the best we've had -- actually it was a suite, with kitchenette (well equipped) bedroom (terrific mattress, pillows, and bed linens), living room (comfortable and spacious furniture), and bath (just fine!). Everything was comfortable, well laid out,and looked very high quality. We were quite impressed. But the breakfast -- kind of your average hotel breakfast: eggs (probably), sausage and bacon (greasy), small yogurt cups, standard apples and oranges, etc. Hotel is on a bike/walk path canal side, and the restaurant Taris (see review) is easily reached on foot.

"Cycling the Niagara Circle"

4
22/08/2016

We used Best Western Plus Rose City Suites, Welland ONTARIO as our starting point for our bicycle tour on the Niagara Circle Route. It was a great place to stay right on the trail. I wish that we could have left our car in the parking lot for a week, but there is only enough spots for the current guests. Not much the hotel can do to change that. The staff did recommend a spot about a block away where we could leave our car.

"Home from home"

4
18/08/2016

First impression was very basic, no pool, no gym, no nothing really. When I got to the room it was clean and well equipped with a fridge freezer, microwave and stove. Free internet and a separate bedroom with walk in closet! Lacking some items in the room but when I asked at reception they had it. Stopped here during the week and it's quiet. Liked it compared to the price that I booked in another night. Shockingly it's fully booked a lot so I strongly advise you book in advance. Theres no bar but there are some good places near by in Welland. Don't know if all the rooms are the same but mine was 208, very clean and under $150 a night at my time

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Carl, Thank you for taking the time to post your review, we value your feedback and comments. I am happy to hear that you were pleased with your accommodations and that our spacious kitchenette suites met your needs. We also offer a complimentary full hot breakfast, served daily 6 am - 10 am. Carl, we do have a gym, located on our first floor, equipped with a 3-piece multi-gym, stationary bike, elliptical trainer, free weights, etc. Again, I thank you for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Surprised!"

5
08/08/2016

My husband and I recently stayed at this hotel and we were very surprised with how much we enjoyed our stay. Right from our first experience with the reservation staff who helped us change our booking at the last minute as we had accidentally booked the wrong night to the rest of the staff we were treated so kindly and accommodating. We had a suite which was very clean and comfortable. The bathroom has been refurbished and the bed was comfy.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations and that our guest service agent was able to change your reservation for you. We appreciate your business and we are happy to hear that you enjoyed your stay. Thank you again for your comments and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suties

"Large clean rooms"

4
08/08/2016

Stuck in middle of nowhere. Not many shops or restaurants in area. Must drive about 20 mins to eat or shop. The rooms are large large and comfortable. Breakfast offered is good. Internet service a bit slow, maybe because it's in the boondocks.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Danny, Thank you for taking the time to post your review, we value your feedback. Thank you for your loyalty to our brand. Best regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"The best."

4
07/08/2016

We were happy to be serve in french. They have the reservation in hands. They gave us all the information that we needed. They were very friendly. The room was big, kind of suite, the bedroom separate from the enter, the living room and the kitchen with a coffee maker, a microwave, a stove and the possibility to cook. The bathroom was very clean as all the room. the parking spot was not too far from the room. We like to be on the first floor. It was very quiet, the mattress very comfortable. the breakfast, hot: sausages, scramble eggs very good, the coffee too. We really like the hotel and we will return there, you can be sure of that.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Michel, Thank you for taking the time to post your review, we value your feedback and appreciate your comments. I am pleased to hear that the accommodations were to your liking and that you enjoyed our complimentary full hot breakfast. We do have French speaking guest service agents, it was our pleasure having you stay with us and we are happy to hear you will return. Thank you again for your review and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Blesses are the strangers"

5
03/08/2016

People here were SO helpful. Called for hotel rooms in all neighbouring cities to no avail. It was late and we were a large group with a few small ones. They opened up their door and hearts. Although they had no availability they opened up a conference room and found a few rollaway beds,towels and amenities and welcomed us with open arms. What a welcome after a long and arduous adventure. Thank you seems insufficient but it comes heartfelt

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Sue, Thank you for taking the time to post your review and for your kind words towards our staff. I am so pleased to hear that we were able to accommodate your family and we appreciate your comments and loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Clean and Professional"

5
28/07/2016

Although we had a couple of little problems, the management and staff effectively remedied the minor issues. Property is clean and in a decent state of repair, breakfast items were minimal but fine. The most important things to me are clean beds and clean bathrooms this property was excellent so I rate it as such despite the minor glitches.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review and for giving us the opportunity to rectify any minor issues you may have encountered during your stay. We value your business and we will strive to keep it. Thank you again for your comments and your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Model Airplane Contest"

5
24/07/2016

We have stayed At Best Western Rose City Suites before. The suites are very well equipped. This hotel & the suites are very clean. The staff is very welcoming & the breakfast had a very nice choice of items. We enjoyed our stay.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. We value your comments. I am happy to hear that you were pleased with your accommodations and our complimentary full hot breakfast. We appreciate your repeat business and your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Nice Suite"

5
12/07/2016

Super clean, kitchen was excellent and in great working order. I recommend the suite for the little extra cost, a lot of extra luxury. The remotes were sanitized. The soaps, etc. were clearly labelled. There wasn't a pool available, but the bath was quite nice.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Jason, Thank you for taking the time to post your review and for sharing your experience with us. Our spacious kitchenette suites afford you the opportunity to cook your meals, saving on eating out in restaurants and our complimentary full hot breakfast is just an added bonus. We appreciate your business and your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Spoiling the Missus"

5
10/07/2016

A clean & spacious suite at a remarkably good price. We are in the midst of a 6 week, 20 motel, North American excursion and this was the best of 8 motels already behind us. My wife pleaded for me to continue spoiling her with more lodgings like this one. I can and wii, but it will require digging into the wallet twice as deeply as I have been. Rose City is a value to price gem.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am glad to hear that you were pleased with your accommodations, and that you spoiled your wife with staying in our spacious kitchenette suites, she deserves spoiling. We wish you happy traveling on your North American excursion. Again thank you for your review and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Excellent hotel and staff"

5
02/07/2016

Good for family with kids, big rooms with little kitchens are supper handy, clean rooms, good breakfast, and friendly staff. Will stay there again, Good price too. Parking is free, and internet was good. Staff are very friendly and will help a lot.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your comments. I am glad to hear that you were pleased with your accommodations and that you will return, we appreciate your business. Thank you for your kind words towards our staff, I'm pleased to hear that they were helpful and helped make your stay an enjoyable one. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Pleasant and convenient stay"

5
27/06/2016

We have stayed in this Best Western 5 or 6 times over the last 9 years. Our son married a Welland native. Their wedding was hosted from here. We return to visit family The staff have always been courteous and attentive. The rooms are clean and comfortable. The only thing they lask is a Lazy Boy !! The breakfasts are well done....buffet style, lots of choice and well presented.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Jeremy, Thank you for your review, we value your comments. Your repeat business is very important to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Well worth the money"

5
21/06/2016

The room was excellent, as well as everyone employed there. They went out of their way to accommodate every request. The beds were very comfortable, and the bathrooms spotless. The breakfast was very good and had a nice variety that was well prepared.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Robert, Thank you for your review and for your kind words for our staff. I am glad to hear that you were pleased with your accommodations and that you enjoyed our complimentary full hot breakfast. Thank you for your loyalty to our brand. Best regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great service and clean"

5
15/06/2016

This hotel was great. All of the staff were friendly, professional, and helpful. The room was a suite so it had a lot of space. From little things to having plenty of outlets for electronics to a kettle, and a thermostat that was easy to use and worked well. I would definitely stay here again. The only thing I can think of that was a bummer was not having a lot of food options around and without a vehicle it made it tricky but that is no fault of the hotel.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Tara, Thank you for posting your review. I am pleased to hear that you enjoyed your stay and that you will return. Tara, just to let you know that many restaurants in the area do deliver to the hotel and our guest service agents are well versed in restaurant suggestions and menus. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Value Plus"

5
05/06/2016

Best value for the dollar that I have come across to date. Will return again for sure! Only issue was the bed, I prefer a very firm mattress, but if you happen to prefer soft, you will love these beds. Breakfast was good bonus!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Gary, Thank you for taking the time to post your review, we value your comments. I am very pleased to hear that you enjoyed your stay and that you will return. We look forward to serving you again. Best regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"One small suggestion to offer..."

5
27/05/2016

My family and I have been going to the Best Western Rose City Suites for years, staying for at least 10 days at a time. We have two small children and have always found the service and amenities to be fantastic. Lots of choice in the included breakfast buffet, reasonable prices and clean and large, well-kept rooms. The one thing I would change? It would be very useful (and appreciated) to have a safe in the room. We travel with passports, Ipads, etc, and would rather not have to carry them around with us all day. Otherwise, keep up the great work!

"Awesome service"

4
23/05/2016

Had a great stay, breakfast was very good, new items added daily. Bed was very comfortable. Room was clean and presented nicely. Room was also big with a sitting area, full kitchenette and bedroom. Lots of closet space. Staff were very friendly

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Suzanne, Thank you for taking the time to post your review, we value your feedback. Suzanne, I am happy to hear that you were pleased with our spacious kitchenette suites and that you enjoyed our complimentary full hot breakfast. Thank you for your kind words towards our staff and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager, Best Western Plus Rose City Suites

"There for a funeral and were very well looked after."

5
16/05/2016

At this motel, Best Western Plus Rose City Suites,the breakfast was very good and there was a lot of choice on both occasions of my stay. The friendly and knowledgeable staff made our stay there, at a most difficult time, very comfortable. The motel itself was very easy to find and the rooms were clean, comfor5table and spacious. The amenities such as the coffee bar were greatly appreciated in our time of sorrow, and beverages were available at all hours of the night when sleep would not come easily. The parking spaces were plenty and the grounds well kept. This motel has a walking trail running along beside it and was well used when I was a guest. This trail gave a good reprieve at the end of the day and helped to clear the head and exercise the body after a long, hard emotional few days. Near the motel there are a few restaurants and lunch places for pizza, subs and so on making it very convenient for a fast meal. I would like too visit again under better circumstances.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Trisha, Thank you for taking the time to give us some feedback about your recent stay with us. Please accept our deepest condolences for the reason behind your trip to Welland. The loss of a loved one is never easy and our prayers go out to you and your family. We know you have many choices to choose from and realize that customer service is the one true thing that sets us apart and we feel honoured that you chose to stay with us and that our staff and the walking trail behind our hotel may have helped alleviate some of your stress during this emotional time. We do look forward to you staying with us again under pleasanter circumstances. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Excellent!"

5
16/05/2016

Lovely clean room with modern temperature control and other amenities. Bathroom was spotless. Staff was polite and helpful. Breakfast was delicious and fresh, with a variety of options. Check-in and check-out was painless, highly recommend a stay for any one visiting the southern Niagara area.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay at the Best Western Plus Rose City Suites. I am glad to hear that you were pleased with your accommodations and that our staff helped make your stay an enjoyable one. Thank you again for your review and for your loyalty to our brand. Best regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Everything great except the noise!"

3
14/05/2016

This hotel would get a much higher rating except for one major problem - the lack of soundproofing. The suite was clean, well-equipped and nicely furnished. The staff were courteous. The breakfast was fine. The location is convenient. I was awakened by the person walking normally in the room above - I thought someone was in my room!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suittes

"Comfortable and spacious room"

4
14/05/2016

The accommodations provided are always clean and it's obvious the customer has been thought of in designing the rooms and related services. The kitchenette and included breakfast make the choice of staying here economical as well as pleasant. The location is also convenient to grocery stores, a mall and many Niagara area attractions. Very good choice

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. As you have stated our spacious kitchenette suites and free full hot breakfast, make your stay here economical and we are happy to hear that you were pleased with your accommodations. Sincerely, Anne Guillemette, General Manager, Best Western Plus Rose City Suites

"Business"

4
03/05/2016

stayed for a business trip, everything about this hotel was clean and professional. the staff was very friendly and professional made you feel welcome. hotel has easy access from both the highway and secondary roads, with a nice walking trail along the canal running behind the property

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. I am pleased to hear that our staff helped make your business trip an enjoyable one and that you had time to take a leisurely stroll on the walking path behind our hotel that runs along the scenic Welland Canal. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Reasonable"

3
03/05/2016

Very nice suites, if you aren't on the top floor then expect to hear footsteps above you. Standard am breakfast and fair prices. Rooms are setup with a bedroom and a living area with fold out couch/bed and kitchenette.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for posting your review, we value your feedback. Thank you for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Always Awesome!"

5
02/05/2016

Great Bed! Clean Room. Lots of space in the Suite. Very Good breakfast and the staff is always pleasant and happy to please.I use my computer during Business stays and the Free Wi-Fi is great. Easy to log on to and plenty of speed for reading my emails, etc.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am very pleased to hear that we were able to accommodate all your needs for your business trip and that our staff made your stay an enjoyable one. Thank you again for your comments and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager

"Great hotel, convienient location."

5
30/04/2016

Great price, great spacious rooms, clean and very friendly staff. I always forget that they are full suites with cooking surface, microwave and small fridge. We had two queen beds with separate living room, two TV's as well as pull out couch. This is a nice home base when visiting family in the area.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review and for sharing your experience with us. Our spacious kitchenette suites allow for cooking your meals in your suite, saving on eating out and also our free full hot breakfast gets you starting your day off on the right foot. I hope you enjoyed your time visiting your family and we look forward to seeing you again. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Very pleasant hotel."

5
27/04/2016

I've stayed in the Welland area three times this year and used the Best Western the last 2x. I first looked in the Niagara Falls area and I was not impressed. They to the very budget oriented and did not appeal to me. The Rose City Best Western is in a nice area- backs on to the canal and is easy to get in and out of. The staff is very nice and breakfast is reasonable- coffee is good. The rooms all contain nice, well appointed kitchens and have a full bedroom and living room/kitchen area. All in all a very good value. The could have firmer beds, but I am pretty sensitive to soft mattresses and can't really fault them for that. I'll stay again.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am happy to hear that you were pleased with your accommodations and that you will return. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Very LOUD! Poorly constructed building."

1
18/04/2016

Let me start off by saying that I don't take giving hotels a one star rating lightly. This one star rating applies to anyone looking for a decent nights sleep, which is non existent in this hotel. From a glance, everything looks new and wonderful. However, once you get to your large, new, wonderful suite, it didn't take but two minutes to realize just how noisy this building is. The construction of this building is absolutely terrible. The walls and the floors are paper thin. I mean "paper thin." Asked for a new room within minutes of arrival, and the afternoon desk staff needs retraining in their customer service efforts. Very Poor! and i've worked in the hospitality industry. Some retraining of the afternoon staff is in order. The night staff was much better, but the rooms were not. I tried a total of four different rooms during my one night stay, all of which were LOUD and NOISY! You could hear every movement and motion of the people next to you and especially above you. Breakfast was good, but after a long drive I was looking to sleep in, no such luck with the person above me awaking at 6:30 am. In all honesty, staying right behind Niagara Falls would have been a lot quieter. Please look elsewhere.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review, we value your feedback. By sharing your experience with us, we can work on the areas of concern with our team, that fell below your expectations. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great place to stay while on our way to a convention"

5
14/04/2016

Recently updated. Every room is a suite and the bedroom/bathroom are shut off from the living room and kitchen making it very quiet. Check out the water feature behind the building. It would be really fun in the warmer weather. Not much to do there (except for the exercise room) but I managed to go for a nice walk along the river while my husband had a nap before supper. All the staff (including housekeeping) are very accommodating.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review, we value your feedback. As you have stated our spacious suites allow for quietness and privacy. The canal that is right behind our hotel is very active in the summer with rowing, canoeing, kayaking and dragon boat races. The Niagara Bike Trail is also right behind our hotel that is great for cycling, running or a leisurely walk. Thank you again for your review and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great Place to Stay"

5
14/04/2016

Here for an industry meeting arranged by group host. Comfortable rooms, good services, well managed meeting rooms, nice food catering. Only downside, watch the room door pass keys, when you are in a hurry to get into room you might be disappointed.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review. I am pleased to hear that you enjoyed your conference and your stay with us. We value your feedback and your loyalty to our brand. Best regards, Anne Guillemette, General Manager, Best Western Plus Rose City Suites

"Best Western - Old and Grungy"

1
11/04/2016

We stayed for two nights for a hockey tournament. Staff were rude with our team, our room was dirty, bedding was itchy, no hot water and the sound was awful. We could hear people walking in their room above us. Just their foot steps!!! Crazy. No plans to ever return.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review. By sharing your experience with us, we can work on the areas of concern with our team, that fell below your expectations. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Rose City Suites"

5
04/04/2016

Clean Rooms with good amenities. Good WIFI and room is well equipped and spacious and is a small divided suite with a large queen bed and a comfortable pull out sofa in the sitting room. Well equipped kitchenette and a decent buffet breakfast included.

"Great Stay"

4
04/04/2016

Stayed one night for as we were in the area for a volleyball tournament. Overall a very good hotel. Staff very friendly, great breakfast. Beds were comfy but the pillows like sleeping on bricks. Rooms were clean with the exception of the very large black spider Ii found in the morning, going to find that anywhere though!

"Impressed but a bit noisy"

4
29/03/2016

We stayed here for 2 nights while visiting family. The room was very spacious and clean. The bed was very comfortable and had a good size shower. Very good free continental breakfast included. Would have rated a 5 but the noise transfer from the unit above was quite disappointing. If we stay here again we'll be sure to request a 3rd floor room.

"Wonderful suites!"

5
28/03/2016

A wonderful 2 nights at this hotel. Clean everywhere. Quite and a little off the beaten path. Service at the desk was professional helpful and friendly. Pricing is av enrage but we used air miles so didn't mind at all. Great suites and consistent wifi access! We'll be back??

"Recommended!"

4
28/03/2016

I recommend this hotel to anyone who is planning to visit the Niagara Region especially with family more than 3 members. 20 to 30 minutes away from Niagara falls and Niagara on the lake wineries and outlets.

"Best Stay!"

5
14/03/2016

Each time we are in this area we stay at this hotel. The service is always helpful and friendly. We love the breakfast in the morning and they are always willing to make our stay fulfill our needs. The suites are a perfect size for our family of 4 giving us the space we need.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback and repeat business. I am happy to hear that you are pleased with your accommodations, as you have stated our spacious kitchenette suites and free full hot breakfast are perfect for traveling families as it costs down on the cost of eating out all the time and our 2 TV's in the suite allows for individuals to watch separate programs. Again thank you for your review and for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Everything is great EXCEPT the thin floors"

4
07/03/2016

I was very satisfied with my stay at the Best Western. I had a little kitchenette which included a stove top, sink, microwave, fridge, and coffee maker. I was staying over for 2 nights on my own, so it was nice to have the option to bring all my own food and cook for myself. It helped save money and not have to go out for dinner or use room service. The room was very clean and spacious enough for me to enjoy my time there comfortably. I had a living room area next to the kitchenette with a tv, pull out couch, chair and working desk. The bedroom had an additional tv which I thought was a nice bonus for watching while in bed. The bathroom was updated and very clean. The only issue I came upon was at about 4am, I was woken up from the sound of footsteps...from the people staying in the room directly above me. Upon the rest of my stay, I came to realize how paper thin the floors are, and not only could I hear every step the people above me were taking, it was also like that in the hallways. It was as if I was in an old rickety house. I would strongly suggest soundproofing! Knowing just how noise sensitive the floors were, it made me feel guilty about walking around in my own room and deterred me from doing my morning exercise routine, knowing that the people below me would be disturbed. Other than that, I really enjoyed my stay, the complimentary breakfast was delicious and I was happy with the large selection of choices. The front staff were extremely friendly and approachable! I would visit again, with the knowledge that there have been renovations on the floors. With the high cost of the rooms, I would hope that some soundproofing would be installed to better accommodate people where noise is concerned.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. I am happy to hear that you were pleased with our spacious kitchenette suites, I do realize that it can be expensive eating out all the time and our free full hot breakfast and kitchenette suites can help cut the cost. I do apologize for the lack of soundproofing between the floors and for any future reservations please request our top floor. Again thank you for your review and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Good stay"

5
28/02/2016

Everything about this hotel was good except that there was only one slow elevator. The TV guide process like in most hotels is really bad, slow and inflexible. The industry should figure out a new and better way to make the finding channels easier and better.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review. By sharing your experience with us, we can work on the areas with our team, that fell below your expectations. We hope we can see you again. Best regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"I would stay here again"

5
27/02/2016

We were here for a family funeral. Very pleased with the accommodations. We only stayed one night but I was wishing we had been able to stay longer . The room was very nice. I liked having a kitchenette suite even though we really did not use those facilities it is nice to know that it is available for future.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. On behalf of our entire team at the Best Western Plus Rose City Suites, I offer you our deepest condolences for the reason behind your trip to Welland. The loss of a family member is never easy, our prayers go out to you and your family. In an industry where hospitality is key we understand customer service is the one true thing that sets us apart. We know you have many choices to choose from and we feel honoured that you chose to stay with us. We hope you will return to stay with us again under happier circumstances. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Very nice hotel"

4
16/02/2016

This hotel is clean and the staff are friendly and helpful. The room was very nice - super comfy bed and pillows, clean as a whistle, and the kitchenette was great. I was very pleased with my choice of hotel.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review following your recent stay at our hotel. I am happy to hear that you were pleased with your accommodations. Our spacious kitchenette suites are perfect for 1 - 2 persons or an entire family, along with a free full hot breakfast, it is a perfect way to start the day. Our friendly and helpful staff go out of their way to make sure each and every one of our guests enjoy themselves. Thank you again for staying with us and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"One night getaway"

4
11/02/2016

My partner and I stayed a night in Best Western in Welland, he has to work and I just went along to have a break. The place was very comfortable, clean and quiet. I used gym facility twice and really enjoyed my run. I am very concern about the sheets and towels and all were quite clean and nice. Wish they had a better bed and mattress, but I usually have problem with hotels tall bed and mattresses! Kitchenette was very handy. The place was calm and quite, so I could study. I surely recommend the place!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am very pleased to hear that you enjoyed your stay and that our spacious kitchenette suites were a great place to relax, we all need that little break once and while and our exercise room still allows you to keep up with your workout. We appreciate your recommendations and thank you for your loyalty to our brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Great for A Night"

5
20/01/2016

My husband and son have stayed here twice due to sports tournaments. The rooms are clean and spacious. The price is right. No noise complaints. Free newspaper. Treats in the lobby and helpful staff. They would stay here again.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. I am pleased to hear that your husband and son enjoyed their stay with us. Our spacious kitchenette suites are perfect for relaxing in after a hard day of sports, our kitchenettes where you can prepare your own meals and our free full hot breakfast each morning does help to cut down on the cost of eating out. We look forward to their return. Best regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Spacious, Modern, Comfortable"

5
13/01/2016

Lovely clean suite with separate bedroom. Wonderful bed and crisp white linens. Perfect little kitchenette for value conscious travellers and convenience. This hotel met all of my requirements and exceeded expectation with everything except the bathroom space and counter could have been larger.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review,we value your comments. I am glad to hear that you were pleased with your kitchenette suite, as you have stated the kitchenette is convenient for value conscious travelers and our free full hot breakfast served each morning is just an added bonus. Thank you again for your review and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great Value in the Niagara Area"

5
13/01/2016

Best value we have seen in Niagara area, all rooms are suites, so you can make your own meals if you choose. About 15 minutes from Niagar Falls, but worth the drive, rooms are spacious, well kept, staff is very helpful, running out of good things to say.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. I am glad to hear that you were pleased with your accommodations and thank you so much for your kind words, they are greatly appreciated and I will definitely pass your comments on to our staff. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Family Gathering"

5
11/01/2016

My husband's family gathered in Welland over the weekend, some came from the west (Alberta and British Colombia); others from the greater Montreal area and east of Ontario. They all stayed at your hotel. Saturday night after all day activities; some family members asked if the meeting room could be rented. The manger on site graciously gave them access with no fee ... HOW absolutely GENEROUS! All were extremely thankful, even had a couple cousins from immediate area stay overnight ... so they could visit too. ALL said they were to stay again when back in the area.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review and for your lovely comments. I am aware that the circumstances surrounding your visit to Welland were not pleasant and I only hope the use of our Rose Room helped in some way. I am pleased to hear that you will all stay with us again and we look forward to serving you. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"best western"

5
11/01/2016

the check in service was very quick, friendly. breakfast was amazing as per my teenage son, lots of variety food was fresh and lots of choices. hotel was full as there was a hockey tournament in the area with midget aged players and was very impressed that the food was available was fresh and plenty of it

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am pleased to hear that your teenage son enjoyed our free full hot breakfast, they need lots of nourishment to play hockey. I am glad to hear that your check-in was efficient and our breakfast was well stocked, I will be sure to pass your appreciation on to our guest service and breakfast room departments. Again thank you for your comments and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"FANTASTIC!"

5
10/01/2016

What a wonderful hotel! The rooms are large and always exceptionally clean. Staff are extremely attentive and friendly. We were greeted and spoken to by every staff we saw. The breakfast is also very good with lots of choices. Price and convenience can't be beat. You simply cannot go wrong staying here. The hotel is located on the Welland Canal Trail which is great for walking and cycling. Bicycles stow away nicely in the extra large closets in the rooms. Can't say enough about the people and the rooms here. This is our go to place!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. I am glad to hear that you were pleased with your accommodations and thank you so much for your kind words towards our staff, it is appreciation from guests like you that make their job enjoyable. As you have stated our spacious kitchenette suites can accommodate your bicycle and there is easy access to the Welland Canal Trail located right behind our hotel. Again, thank you for your review and your business and we look forward to your return. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Breakfast choices are few; my bed seems to have bugs"

3
09/01/2016

>The breakfast items are less than the last times I stayed at the same hotel. > The room looks clean, but I woke up in the middle of the night with small bites (red spots) on my arms. I am suspecting they were caused by bugs which are invisible to the bare eyes. This was the first time I had bad experience with this hotel.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review, we value your feedback and take these comments seriously. I see that you stayed with us for 3 days and had you reported the issue to our guest service desk, we would have been able to resolve this issue immediately. Upon receiving your feedback we had our pest control company do a through search of the suite and nothing was discovered. As for our breakfast room menu, we have increased the items offered. We do thank you for your business and appreciate your loyalty to our brand. Best regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Excellent Stay"

5
07/01/2016

I did not expect such a big room for such a cheap price. It was a big room with an unexpected kitchen. Everything was clean. The bed and pillows were so comfortable. I slept like a baby. I wish i had a bed like that. Complimentary breakfast was hot and fresh with excellent options. Wireless internet was fast. There were big televisions; one in the bedroom and one in the living room. Excellent stay overall!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback and I am glad to hear that you were pleased with your accommodations. Your business is important to us and we hope you will stay with us again. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great Price for Large Spacious Room"

4
03/01/2016

Was pleasantly surprised with the size of the room and the full kitchenette. It was certainly convenient since we were there for three nights with the whole family for a hockey tournament. Hotel was clean, staff were great and the provided breakfast was good.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review and comments, they are greatly appreciated. Our spacious kitchenette suites and free full hot breakfast does help to ease the cost of eating out, as traveling with a family for hockey tournaments can be costly. Thank you again for taking the time to post your review and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"If you can get a good price this is a very nice hotle"

4
01/01/2016

We stayed here for two nights over New Years. The first room they wanted to give us was right across from the ice machine and because we would be there for New Years Eve didn't think that was a good idea. They changed our room to top floor right between two storage rooms so it was perfect. Very quiet and I never heard anything either night. The only thing they could improve on is the pillows they are very small and square, the beds are very comfortable and the rooms were spacious and clean. We will certainly stay again when visiting Welland providing we get a good rate. The breakfast is also more than ample and they opened another room for New Years morning so there was lots of seating available.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. I am very happy to hear that you were pleased with your accommodations and that our guest service agent was able to provide you with a suite in a quiet area. I am glad to hear you enjoyed our free full hot breakfast and that you will stay with us again when visiting Welland. We look forward to your return and thank you for your loyalty to our brand. Best regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Excellent"

5
31/12/2015

My son and I stayed over Christmas after finding our regular place, the comfort inn on Niagara was charging 250 per night during Christmas. Of course I didn't want to pay that so I called the best western. I thought they were going to be expensive as well but I was pleasantly surprised by the rates. I was even more surprised to find out we got a suite with a fridge, a stove with four burners, a microwave and even dishes. We had a wonderful visit with friendly and helpful staff and a fabulous breakfast each day. I forgot to mention there was also a tv in both bedroom and living room and I got to shut the door and sleep while my son stayed up later. Needless to say we now have a new place to stay while he is in Welland. Wonderful and helpful staff and wonderful place to stay overall. We'll be back.Often. Don't forget to leave a tip for the housekeeping staff. At these rates one can afford to be generous.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Sandra, Thank you for posting your review and for your comments, we appreciate your feedback. I am happy to hear that you were pleased with our spacious suites and I hope you and your son, enjoyed yourselves over Christmas. I am very pleased to hear that you will be back and we welcome you to the Best Western brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Great stay during the busy Christmas season"

5
28/12/2015

We spent 4 days this visit. We have stayed here a number of times over the past 6 years. We go back for a reason ! Great,attentive service...also very near family. The hotel is well located in the Niagara Peninsula...it is central to all of the attractions that the area has to share

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review. Your repeat business is very important to us and we value your feedback. I am very pleased to hear that our staff is always attentive and helpful to your needs. I hope you enjoyed your visit with your family and we look forward to your return. Again, thank you for taking the time to post your review and for your loyalty to our brand. Sincerely, Anne Guillemette General Manage Best Western Plus Rose City Suites

"Efficiency suites popular with travel sports teams"

4
19/12/2015

Spacious suites with all needed kitchen items. Breakfast room on site. Close to all amenities in Welland and a short drive to Port Colborne. Suggest choosing a room away from elevators. Comfortable beds and rooms are quiet except when there are travel teams on site. Close to the Welland Canal.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback. I am happy to hear that you were pleased with your accommodations. The Welland Canal is right behind our hotel and as you have stated we are only a short drive to Port Colborne and only a 20 minute drive to Niagara Falls and all major attractions. We do have a breakfast room on site that offers a full free hot breakfast served daily 6 am to 10 am. Thank you again for your comments and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Cleanliness"

4
16/12/2015

We booked our room for December 12, 2015 and our hotel stay was wonderful. The guest rooms were clean and comfortable. We appreciated the well balanced breakfast. There are quite a few good restaurant near by.

"Best in Area"

4
10/12/2015

Staff are friendly, room is large and clean. Nice to have a kitchen! Rates are excellent. Free breakfast is, well, free. But there are tons of Tim Hortons in the area! Pretty quiet on the third floor. King sized bed was appreciated, as was the free wifi.

"Best Western Rose City Suites Welland"

5
08/12/2015

A great and friendly place to stay. Large rooms and very comfy. All staff are very friendly and helpful also management team very helpful. I would highly recommend staying here. The hotel is close to lots of good eating places and a close drive to Niagra Falls.

"Best in Welland"

5
01/12/2015

We have stayed at this hotel approx. 8 nights per year for the past 15 years. Overall we feel it is great value for Welland. It is always clean, bedding is always like new. We also appreciate the kitchenette. Staff is very courteous.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Linda, Thank you for taking the time to post your review and for your repeat business. We value your feedback. I am very happy to hear that you are always pleased with your accommodations and that you appreciate our spacious kitchenette suites. Thank you again for your review and for your loyalty to the Best Western brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Superb value"

5
30/11/2015

An excellent hotel that is very clean, well appointed, comfortable and a superb value. The staff are amazing! They treat the property and its guests as if it is their own Bed & Breakfast. Great place to stay at the end of a long day. The suites are quite large and very comfortable! Despite facing the roadway, I was very pleasantly surprised at how quiet the suite was. Next door to me were a few people having a good time watching the hockey game. Never heard them at al! I will stay here again, and will recommend friends and family to do the same. Stay here!!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear David, Thank you for your review and your recommendation to your family and friends. We value your comments and appreciate your business. I am very glad to hear that you were pleased with your accommodations, as you have stated our spacious suites are a great place to relax and unwind at the end of the day and our free full hot breakfast is a great way to start your day. Again thank you for your feedback and we look forward to your return. Best regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Comfortable"

4
30/11/2015

It was very nice to have a suite to stay in. Access to a kitchen within the room was great, even though we mostly ate out as we were in the area for a family celebration. Wished we had more time to spend at the hotel itself. There was an interesting event happening at the hotel to attend plus I would have sought out the pool if I had more time. I only rated "good" for the service because the staff was efficient and we had very little contact with them. We were able to use our earned Best Western points to cover one of the nights. Bonus!

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Suzi, Thank you for your review and for being a Best Western Rewards member. I am very happy to hear that you were pleased with your accommodations, our spacious kitchenette suites are perfect for relaxing in after a long day. I certainly hope you enjoyed your family celebration and we look forward to your return. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Get a room on the top floor or else...."

3
28/11/2015

...or else STOMP STOMP STOMP STOMP from the floor above. This has to be one of the worst constructed hotels i've ever stayed at in my life. There is clearly no cement separating the floors. And so all you hear is stomp stomp stomp from the people above. I had the misfortune of having a couple above me who stayed up watching TV and stomping around their room past 2 am. I simply could not fall asleep with all that noise. It would never happen in a normal hotel with standard construction. Aside from that, this hotel is excellent. But you could not pay me to spend another night in this creaky place.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for your review. By sharing your experience with us, we can work on the areas with our team, that fell below your expectations. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"great value"

4
26/11/2015

I would stay at this hotel over and over since it is very clean and great value. the rooms are large and bed very comfortable. I did have a problem with a strong perfume smell though took care of it myself by airing out the room.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Rebecca, Thank you for taking the time to post your review. We value your feedback. I do apologize about the perfume smell but, am pleased to hear you were able to rectify the problem. Thank you again for your review and for your loyalty to our brand. Sincerely, Anne Guillemette General Manager Best Western Plus Rose City Suites

"Best In Welland"

4
24/11/2015

The one and only place to stay in Welland. You always know what you are getting. Has been very consistent over the years. Get room with no one above to avoid creaking floors. Someone needs to check coffee pots in lobby rather than customers telling desk. Rooms exceptionally clean. Bath soap too small.

"stay for a month"

5
05/11/2015

booked for two nights and wish we could have stayed for a month. No complaints or negative comments we enjoyed the suite and explored the local area. If in this area we recommend Evelyn's Sandwich Bar. Close by and the staff ...know where it is

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Weldon, Thank you for taking the time to post your review following your recent stay at our hotel. I am happy to hear you were pleased with your accommodations and with our staff's recommendations for Evelyn's Sandwich Bar. Great to hear you were able to explore the local area, as there is lots to see and do in the Niagara Region. Thank you again for your comments and your loyalty to our brand. Sincerely, Anne Guillemette General Manager

"Great stay in the Rose City"

4
27/10/2015

Needed a room for the night. Everyone I asked suggested the Best Western Rose City Suites. All room are suites. Price is incredibly inexpensive especially with breakfast included. I stay in a lot of hotels and this was certainly a great hotel at a real bargain price.

"Clean comfortable and convenient"

5
26/10/2015

Very comfortable bed. Great to have a suite. Friendly and helpful front desk staff. Breakfast was basic but complete. Expanded hours for breakfast. Gluten free bread available. About 25 minutes from Niagara Falls and about 55 minutes from Hamilton

"Great stay"

5
26/10/2015

Stay with friends at this hotel. It is very nicely laid out with all Suites. Breakfast was great. There could be a few more amenities in the kitchenette - ie: glass water glasses or wine glasses. Will definitely stay again.

"Great Stay"

5
25/10/2015

Checked in on Friday for 2 nights while attending a family wedding. Check-in was smooth very friendly staff at front desk. Checked into our room which was more like a one bedroom apartment! My Husband and I were impressed with the layout of the room which had a separate bedroom and living space and a small kitchen area. Bed was very comfortable. Bathroom was also stocked well and kept very clean. Hot and cold Breakfast was also available each morning which offered a variety of food that you were in the mood for. If were ever in the Niagara or Welland area again I would definitely book my stay at this Hotel.

"Good Stay"

3
15/10/2015

We were on our way to Niagara Falls and spent a night at The BW Plus -- once again were greeted by an efficient, helpful staff. The bed, bedding, towels were very nice and very clean. Something Best Western seems to make a priority in all their hotels. This particular hotel had a very small area for the tub/shower and toilet. The subdued lighting made it seem even smaller. The whole suite should have brighter lighting. But all in all very comfortable. There is no pool -kind of a downer -- would of felt good after travelling all day. Brunch was delicious, which we enjoyed.

"Genarally pleasant"

4
13/10/2015

There was no swimming pool which was a disappointment for our son.However the generally peaceful surroundings , tastefully decorated interiors of the roomsand very friendly staff, made our stay very pleasant.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Arnold, Thank you for taking the time to post your review. Sorry for disappointing your son, our facility does not have a swimming pool, there are plenty of attractions though in the Niagara area to amuse children. We appreciate your feedback and thank you for your kind words towards our staff. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"great stay"

5
07/10/2015

we were in town for a Funeral, just found the hotel, loved it. So clean and friendly staff. You really need more parking though. We were surprised it was a suite, I wasn't expecting it. It was quiet and so clean.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review. Please accept our deepest condolences for the reason behind your trip to Welland. The loss of a loved one is never easy. Our prayers go out to you and your family. In an industry where hospitality is key, we understand customer service is the one true thing that sets us apart. We know you have many choices to choose from and we feel honoured that you chose to stay with us here at the Best Western Plus Rose City Suites. Hopefully we will see you again under much pleasanter circumstances. Sincerely Anne Guillemette General Manager Best Western Plus Rose City Suites

"4th of July"

4
04/10/2015

This hotel was really nice. The suite was clean, comfortable and spacious. 2 flat screen TV's, bathroom and shower clean and worked well. The breakfast is nice. We will stay here again if going back to that area. Only 15 minutes from Niagara Falls The path behind the hotel along the canal is a nice walk.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Guest, Thank you for taking the time to post your review, we value your feedback and appreciate you sharing your experience with us. Our spacious kitchenette suites allow guests to prepare their meals, saving on eating out all the time and our 2 TV's, 1 in the livingroom and 1 in the bedroom allows guests to watch different programs. As you have stated we are only 15 minutes from Niagara Falls and all other attractions, or if leisure is what you have in mind, the canal behind the hotel is great for canoeing, kayaking or paddle boats, or just a leisurely stroll down the bike path. We are happy to hear that you will stay with us again and we thank you for your loyalty to the Best Western brand. Sincerely, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Night to relax after attending a local car show"

5
29/09/2015

We just loved the hotel, the room and all of it's comforts. After walking around the "Last Chance Car Show" in Welland, we were looking for a comfortable nights stay. A very quite and relaxing stay and we plan to come back again when we can.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Phil, Thank you for taking the time to post your review, we value your feedback. I hope you enjoyed yourselves at the "Last Chance Car Show" and I am pleased you chose our hotel to relax in after a long day of walking around. I am glad to hear you will come back and stay with us again, we look forward to your return. Best regards, Anne Guillemette, General Manager Best Western Plus Rose City Suites

"Extremely clean and pleasant environment"

4
19/09/2015

This hotel provides everything you need for a good travel experience. Although located on a busy street once in the hotel it is quiet and serene. Pleasant lobby and room. Double occupancy provided a suite with kitchenette even including dish soap and pull out couch with 2 TVs total. The hot breakfast wasn't fancy and you had to make a lot of the hot things yourselves but everything you could want was there if you were willing to take the time to do it yourself. The hallways and rooms were very clean and well kept. For someone with mobility issues it was easy to navigate.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Beva, Thank you for taking the time to post your review following your recent stay at our hotel. We value your feedback and are happy to hear that you were pleased with the accommodations that were provided to you. The 2 TVs in our suites, 1 in the livingroom and 1 in the bedroom allow family members to watch separate programs and our breakfast room provides a wide variety of hot and cold items. Again, thank you for your review and for your loyalty to the Best Western brand. Sincerely, Anne Guillemette, General Manager, Best Western Plus Rose City Suites

"Great attention to detail"

5
16/09/2015

Myself and a work colleague stayed at this hotel. One night I left my car lights on and the evening clerk called my room to let me know! She said she does a sweep of the parking lot every night when it gets dark just to check for forgotten car lights...that is great service.

WellandHospitality, General Manager at BEST WESTERN PLUS Rose City Suites, responded to this review
Dear Jamie, Thank you for taking the time to post your review and for sharing your experience following your recent stay at our hotel. I am pleased to hear that our guest service agent was able to alert you to your car lights being left on, we would hate for you to wake up to a dead battery. Again thank you for your review and for your loyalty to the Best Western brand. Sincerely, Anne Guillemette, General Manager, Best Western Plus Rose City Suites