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Best Western Hotel Summit Inn, Niagara Falls

4.0/5  - basé sur 1232 notations.
9500 Niagara Falls Boulevard, 14304-4909, Niagara Falls, United States - See map

This comfortable and affordable Niagara Falls hotel offers abundant amenities and easy access to Niagara Falls, Fashion Outlet Mall and Norampac. If you love adventure and stunning scenery, this Niagara Falls hotel is perfect for you! Niagara Falls State Park, Power Vista, Maid of the Mist®, Niagara Aquarium, Seneca Niagara Casino and Beaver Island State Park are all within six miles. Travel a little further and experience the excitement of the Niagara regions many more attractions, including First Niagara Center, Kleinhans Music Hall and Shea's Theatre. Looking for retail therapy? You've landed on the right hotel. Best Western Summit Inn is just a mile from Fashion Outlets at Niagara and is 20 minutes from Boulevard Mall. With ten restaurants within two miles or less, you can easily find a fantastic place to eat. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip at this Niagara hotel. Enjoy just a short commute to Norampac, JBI, Niagara University, Niagara Falls Air Force Base and Niagara Falls Airport. We also offer business and corporate partner discounts. Play in the indoor heated pool as the sun shines through the many large windows in the pool area. Guests also delight in the many other generous amenities, including an exercise facility, a game room, 24-hour front desk, free parking, guest laundry, a 24-hour business center and much more, while staying at this Niagara Falls hotel. Unwind and get a great night's sleep in the comfortable and well-appointed rooms at this Niagara Falls hotel. Each affordable room offers cable satellite television with HBO®, free Wi-Fi, a coffee maker, additional in-room toiletries and more. Take in the breathtaking views by reserving one of our rooms with a balcony. Each morning, all guests will wake up to a filling complimentary continental breakfast. For a memorable visit in Niagara Falls, reserve a stay at Best Western Summit Inn! Enjoy your stay!

Best Western

Hotel Summit Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1229 guest reviews
NOTE ISSUED
Excellent
463
Very Good
505
Average
168
Poor
51
Terrible
43
REFER TO NOTICE
Business Business
38
Couples Couples
395
Family Family
606
Friends getaway Friends getaway
116
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Motel"

5
11/09/2018

Our stay here was very enjoyable. Our room was very clean and pretty. The motel gives their guest a free day pass to take the trolley, which took us right to Niagara State Park, where the Niagara Falls is located. The breakfast was very delicious.

"An excellent night!"

5
03/09/2018

Best Western provided me the best service one could have. Great and supportive staff, and clean rooms in an excellent hotel overall! I would strongly recommend everyone to try Best Western Summit Inn, Niagara Falls, New York.

"Our First Visit to the Niagara Falls Area"

5
31/08/2018

Niagara Falls has been on my wife's list to see for many years and this was the year we finally did it! We wanted to keep this trip to a reasonable cost, so we chose a hotel on the U.S. side just a few minutes from the Falls and we are glad we did! This was a clean, comfortable hotel of moderate cost with a very friendly and helpful staff. Special thanks to one front desk staffer, Samantha, who was very helpful in relocating our room closer to the elevator. (my wife has some mobility issues). The breakfast was good, What we thought at first were what we call "egg patties" (if you've had them, you know what I am talking about) were really eggs and tasted like eggs as well. Reasonable cost restaurants were located close to the hotel along Route 62 and there was even a nearby Wegmans, The drive to the Falls was only a few minutes and we got to know it quite easily. We would most likely choose this hotel again for a return visit.

"Needed A VACATION!"

5
28/08/2018

I planned this needed getaway for my husband and I for the weekend. I read the reviews before selecting the place to stay our first time in Niagara Falls. I wanted it to be perfect. And. It was ??. Quiet and comfortable. The breakfast was great with so many selections. The staff was polite and helpful. I didn't use the pool but the kids in the hotel looked like they were having fun And that was nice to see. Location was close to everything which was great too because I'm a nervous driver in unfamiliar areas. We had fun and got some much needed rest.

"Worth it"

4
27/08/2018

Was there only a weekend. People were friendly and helpful. Pretty centrally located between attractions and restaurants. Definitely would make Best Western my choice next time in the area, as well as recommend to friends.

"Fine for our one night stop"

4
25/08/2018

We enjoyed our night here. Room and hotel were clean; everything went smoothly. Our 4 year old loved the pool. We enjoyed breakfast. Our only minor complaints were that not all of the outlets in our room worked and the pool towels were small and rough.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Samantha B Guest Services

"Family Vacation to Niagara Falls"

4
23/08/2018

No real complaints with the room, stayed for four nights and with 4 people in the room there was definitely enough room, maybe add a small couch for sitting, like in the rooms with the King size bed. The front desk was extremely helpful and the Housekeeping Staff was amazing. My daughter loved that they folded her sleep wear and arranged her stuffed animals and pillows on the bed. The indoor pool was a little chilly but relaxing, only issue with the pool is that the towels that are provided are very small, should give the same size as the bath towels.. The breakfast was adequate, the furniture needs to be updated. Would stay here again...

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Samantha B Guest Services

"Nice hotel"

5
21/08/2018

This is a nice hotel. They have a nice indoor pool and a really good continental breakfast. There was a line at the waffle maker, so I skipped over that. The sausage, home fries, and eggs were good. The kids enjoyed the muffins also. The kids also enjoyed the arcade games right outside the pool area. Our room was super clean and the staff was helpful. We would definitely stay again.

"Road Trip to ME from MI"

1
20/08/2018

We only stayed at Best Western's on our road trip due to the AAA discount. This was the saddest Best Western we stayed at during the trip. The staff was not that friendly and the hotel needs some serious dusting and remodeling. The bathroom door was ridiculous and dirty.

"Ok but"

3
15/08/2018

Have stayed here several times because of the location and the indoor pool. Was disappointed this time. Had hoped several upgrades would have taken place with the remodeling. Pluses are the indoor pool, free breakfast, and friendly staff. But the lampshades in the room were dirty and stained and I was disappointed there were no scrambled eggs. The eggs that were served were awful. Best Western needs to pay attention to these details.

"stay in Niagara Falls, N.Y."

4
14/08/2018

Place is old but was clean and pleasant. Staff very good and attentive to our needs. Breakfast was good and had an excellent selection. Could use more handicapped parking spaces. We did not eat dinner there so unable to rate meal.

"Not what pictured"

3
12/08/2018

The pictures of hotel do not match what room actually looks like! Room was very small. Said there was a bathtub/shower. There was no bathtub just a shower. Staff at front desk when checked in was rude. The breakfast in morning was good.

"Family Reunion & 50th HS Reunion"

5
10/08/2018

I have stayed in this Best Western Hotel due to the great location near where I wanted to go to visit with friends and family. Everything was perfect. The only thing I could have used during this week was a little more counter space around the sink for doing hair and make. Also, a place for a box of Kleenex.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services

"everything you want"

5
04/08/2018

first of all, the staff was incredible. very helpful, friendly, and seemed to enjoy their job. Indoor pool was great. water was good temperature. great way to relax at the end of the day. price was reasonable (less than 300 for 2 nights). breakfast was more than just waffles, although the waffles were the best. laundry on site which came in handy both nights. About a 10-15 minute drive from the falls. Wi-Fi was instant and hassle free. Would I stay here again? In a New York minute.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Samantha B Guest Services

"Good stay"

4
03/08/2018

This was a good place to stay while sight seeing in the area. Rates were reasonable for location & time of year. Check your AC controls to make sure they work, we had trouble with ours in rm#224. Breakfast was typical waffles,eggs, sausage,home fries, Danish, cereal. Staff was very pleasant.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Samantha B Guest Services

"2 second rule"

4
31/07/2018

I just finished my trip to Niagara Falls and stayed at the Best Western summit inn. The hotel was nice, alittle outdated though. The problem I had was with the continental breakfast. On the 2nd day of my stay, two pieces of rye bread fell on the floor. The employee pick it up off the floor and said 2 second rule and put it in the toaster. Totally unprofessional!! On the 3rd day I find out I've been eating turkey sausage and I hate turkey! Other than that, the stay was ok & I would recommend it to others!

"Pricey "

3
31/07/2018

The room was comfortable, but a lot of noise all night. For over 200 for one night with tax I would expect less noise. Breakfast was good, they do need to add sugar free syrup for the waffles. The staff were all very friendly and professional.

"Convenient, clean, serviceable"

3
30/07/2018

This hotel is kind of dull on a drab commercial highway. However, it's clean and conveniently located between many western NY and Ontario destinations. Most importantly it was safe and quiet with relatively up-to-date guest rooms. The lobby and front desk need to remodel, though.

"Pleasant stay"

5
29/07/2018

Stayed there while visiting the Niagara Falls. It was a pleasant stay... nice, newly renovated rooms and hotel's facilities. There is an indoor pool (you can ask for towels at the front desk) and small arcades for children. The breakfast is complementary to your stay and it is tasty... Definitely I would recommend this hotel to anyone who is planning the trip to Niagara Falls area (about 6 miles away from the falls).

"Great for Families"

4
26/07/2018

The hotel is great for the value, really close to the falls, has a pool and mini arcade area for the kids. The rooms are clean. The bathroom was newer remodeled. Breakfast room was large and had lots of options

"not up to my BW expectations - would pay more $ elsewhere next time I visit"

3
25/07/2018

Stayed in room 144. It was a LONG walk back there, even when parking on the side entrance. Hallway was a little dark. Entered the room, checked it out and turned on the AC. It never seemed to get too cool but luckily, it was adequate. After unloading the car, took my shoes off, only to find out the floor was wet in several areas (not something the staff would have noticed because I'm sure they don't walk around barefooted). can you say potential mold issues ??. then I noticed 2 toothbrushes on top of the sink mirror... Really?, Lots of dust everywhere, water bottle on the floor under the bed skirt, the hand bar screw plate in the bathtub wouldn't stay causing potential cut/scrape issues. Took several flushes to empty the toilet. I did not report any of these issue because we were only staying the one night. Expecting to be asked when I checked out if there were any problems, I would have mentioned them... but I was not asked. Checkout was very mater of fact... here's your receipt...

"Quiet"

3
22/07/2018

As a couple we stayed July 16/18 to July 18/18 to shop at the Fashion Outlet Mall on Military Rd. only a 5 minute drive away. Ollie's Outlet is on the corner as you turn on to Military Rd. & a Walmart Supercenter is on the left just before the Outlet Mall. The hall from reception is very long and it just happened our room was 2 from the end so we had a long walk to breakfast both mornings. There was an entrance half way where we could park our car and it was very quiet back there and we felt it was safe. The breakfast was excellent...hot eggs,sausage,potatoes and then everything else you usually get. The bad points were the hall carpet was very, very stained and the seats of the chairs in the breakfast room were the same. I switched my chairs both mornings trying to find a cleaner looking one. Our room was small with 2 double beds but clean and the bathroom door was in front of the toilet so it was awkward to sit down but it was clean and there were plenty of nice white towels and the water was hot. The wifi worked fine and our large screen TV was great. We wouldn't stay here again because of the filthy hall carpets and especially the dining room seats. It's unfortunate because it's so convenient to shopping, breakfast is excellent and it's quiet. It's expensive for what you got in the cleanliness dept..

"Nice place"

5
22/07/2018

We stayed here a week and have 0 complaints. It is far enough away from downtown that you don't pay downtown prices, but close enough to get everywhere you need. The rooms were really nice, only complaint is that the lighting is very dim when you walk into room. Only has light right above bathroom, but nothing by full length mirror. Wish we had a microwave too. Housekeeping did a great job with our requests of extra towels. Beautiful pool area, game area and large breakfast room. Also has onsite washer and dryer. If full you can find a 24 hr laundry across street. Most of front desk was nice. We had a great experience with one worker who answered a question I had about people who leave their laundry in washer for hours. Loved her. If we go back to The Falls sometime, this is where we will stay again.

"Great value"

5
20/07/2018

Far exceeded my expectations. Great breakfast. Friendly and helpful staff. Clean. Great location for Niagara Falls activities. I found the hotel on Expedia and got a great deal thinking that it would just be a place to lay our heads. But the hotel and the room were very comfortable. I would not hesitate to stay in another Best Western.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Samantha B Guest Services

"Interesting Hotel"

3
19/07/2018

This BW is pretty basic (yes it is not a Plus). Our family stayed here just this month and the overall I would say is average. The first evening we got in the front desk staff were friendly and helpful. However, when we got to our room we noticed that there was water running from somewhere in the mini-fridge onto the carpet. We notified front desk and in no time a 'maintenance guy' (not sure what his job was) came to our room to 'fix' this problem by placing a towel at the bottom of the fridge (lol I could have done this myself). He reassured us that someone would come tomorrow to take a look ....I am still waiting on that person. In any case, the fridge worked and it was not my carpet! We were on the first level and close to the back entrance - very convenient if you have kids as it is easy access to the room, pool and outdoors. The pool is a salt water pool - which was kind of cool. The other guests were friendly and pool towels were readily available. Breakfast was typical BW standard. The only thing that really blew me away was the cleaning of the breakfast room. The breakfast lady literally used the SAME cloth to clean the counter, the floor (she was brushing away some bits of cereal that had fallen to the ground with this same cloth). This cloth was then used to continue to clean the top of the counter and the INSIDE of the cereal dispenser (throws up in mouth and thanks God for a well functioning immune system). I was too shocked to mention anything to her....my mouth literally hit the floor. We can do better than this BW...please do better. On a good note, Ponderosa breakfast is nearby in case you need an alternative buffet breakfast. Overall, basic hotel - higher price than it should be. We paid USD$158 for one night and used points for the next night. Next time I would spend the extra cash and travel the distance to stay at the BW Plus. Hopefully that is much better.

"Great Stay!"

5
17/07/2018

We checked in Thursday July 12 after a very long drive from Illinois and the staff was very friendly. Our rooms were very nice, bathroom was clean, sheets were clean, the pool area was nice too. Overall, we really enjoyed our stay. I honestly have nothing bad to say about the hotel. I wish the hotel I stayed at in New York was as good as this one.

"Waiting for a rental car"

4
15/07/2018

Lovely hotel with an amazing breakfast. I spent the night here as I could not pick up my rental car until 4:30 in the afternoon. I would have liked a later check out, but they could only offer me an extra 30 minutes. I spent the day in the lobby and in the breakfast area, where the manager allowed me to go. I wish the pool had been outside, then I would have spent my time there. Overall, I would stay here again!

"Good value for money"

5
09/07/2018

The hotel was nice, pretty clean and everything looked to be working alright. It is a walking distance from the falls (like 15-20 min). It is close to some restaurants and the casino/mall thingy they had. It is also 10-15 min away by a gas station (by foot). They acknowledged my membership which was nice. The only thing I did not like about the place was that they charge you for toiletries? My dad forgot his shaving cream and razor so I went downstairs to ask for some and it turned out that you need to pay. Weird, I am used to having those for free in other Best Westerns. Anyways, we enjoyed our stay.

"Decent place for a comfortable stay"

4
08/07/2018

Conveniently located on one of the main access roads, this property is a low rise one. Rooms are well furnished and comfortable. Decent parking available. The indoor pool does not seem to have a shower area! Also please carry your own towels from the rooms since they are not easy to find near the pool - apparently owing to pilferage issue! Breakfast comprised of a buffet with eggs, waffle station (yes - fresh can be made), muffins, juices, coffee and cereals. Decent sleep and go unit. Very responsive housekeepers and the lady at the front office - kudos!

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon! Sincerely, Samantha B Guest Services

"Our usual stay when we go to Niagara Falls, NY area"

5
07/07/2018

We stay here at least once or twice a year and find the hotel consistently very good. Over the past several years we have gone through a series of renovations with them, each one making good improvements. This time we were very happy to see the renovation of the front and breakfast room area almost completed. It was wonderful not having to dodge roof leaks! The room are very nicely decorated and well furnished. Ours had 2 double beds, a desk, cabinet with fridge & storage, and a very spacious bathroom area. My only complaint, being a "big" guy, was the small-size toilet.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review ! We hope to see you again soon!

"Surprisingly Good"

4
04/07/2018

We booked this place as a last minute stay and were surprised by the hotel condition and amenities. Phone support was excellent in finding the best rate. It is either recently renovated or fairly new and in good condition. Great breakfast (warm) and we experienced no issues other than the actual booking process. When we first started looking for a room at this location, it was listed for $110 on Booking.com. However, after an hour, it went up to $180 and this price fluctuated among several different online booking sites such as Kayak. We ultimately called and asked for a government rate because I am military and paid about $150 before taxes/fees (approximately $180 total). So, we were very troubled by the price fluctuations in such a short period of time and from one site to the next. Other than that, a great stay!

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon! Sincerely, Samantha B Guest Services

"All around Good"

4
25/06/2018

The drive to the falls is not bad it is close by. They have a great breakfast that comes with the stay, the workers worked continuously to refresh the food. Rooms were clean and well updated. outside of the room wasn't as well kept as the rooms. the workers were helpful. There was a indoor pool many people were having fun in it. Also one thing we learned 3 days into the stay is that they will not make the beds if personal items are on or around the bed. This was frustrating at first but it shows that they keep away from your things so i guess that could be peace of mind. At the least you know they have rules in place to guide their workers for you safety and your items safety.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon! Sincerely, Samantha B Guest Services

"Great Place to Stay for the Price"

4
24/06/2018

We stayed at this hotel the 2nd week of June for our Niagara Falls trip which might be an off peak time because our room rate was much lower than it is later in the summer. Using GPS, the hotel is about 15 minutes away from the falls and we left each morning by 7:15 to beat the “rush”. The drive was quick and painless. We really enjoyed the morning breakfast during the entire stay. The sign says that breakfast starts at a 7:00 am but we usually ate at 6:45-6:50 to get a head start. Our king bedroom was clean and well maintained by the housekeeping staff each day. The only minor issue we had with the room was the somewhat low pressure from the shower head but it wasn't a big deal. There are several restaurants and stores within a 15 minute radius. The staff was friendly and we felt comfortable parking our rental car in front of the building each evening. The hotel is being updated but it didn't impact our stay. We didn't take advantage of the indoor pool but it looked well maintained. If we ever decide to visit Niagara Falls again, we will definitely stay at this hotel especially in early June before the peak tourist season.

"Good stay"

4
19/06/2018

We stayed here during our visit to Niagara Falls. The check in staff were very friendly and helpful during our stay. There is a good Mexican Restaurant a short walk away. It is very close to a mixture of shops and the Fashion Mall. It was a quick drive to the Falls so very well positioned.

"Niagara Falls"

5
18/06/2018

We stayed here while we visited Niagara Falls, only about a 8 min drive to the falls, lots of food and shopping nearby, even an outlet mall. Rooms were clean and updated, comfortable pool area was really nice. Even had a self serve laundry so you can wash and dry wet things from the falls.

"Remodeled and great price "

5
15/06/2018

Stayed here as it was 50 bucks cheaper than others. Room and entire hotel is remodeled. Pool area was heated and very well kept. Breakfast was good and only 7 minutes or so from the falls. 2 queen beds fit my family of 4 perfectly. Outlet mall and Interstate are very close. Bowling alley next Store has a nice set up and bar. We will stay again if In the area. Staff was very friendly and helpful.

"Reasonably priced"

4
10/06/2018

Great place to stay and get away from the turmoil around the Falls. Easy access to get to all attractions in a relatively short time. They are currently doing some remodeling but it does not impact your stay. The only dissatisfaction I had was with the elevator location. The elevator is located near the lobby and if you have a room at the far end of the hotel it is a bit of a walk when you get off of the elevator. Not much you can do about this except deal with the walk.

"Good and Clam stay"

5
03/06/2018

Stayed with family on our trip to Niagara, very close to Airport and well connected with roads. Staff were very helpful and courteous. The food spread was OK. Prefer rooms located in third floor. value for money.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon! Sincerely, Samantha B Guest Services

"Family Friendly"

4
01/06/2018

They offer a great hot breakfast. The staff was very pleasant and helpful, I slept very comfortably which I normally do not when I am away from home. My grandchildren enjoyed the indoor pool which was clean and pleasant.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon! Sincerely, Samantha B Guest Services

"Kuhns Family Vacation"

5
31/05/2018

We took our grand-daughter's to Niagara Falls for their Christmas present. The hotel was easy clean and easy to find. The staff was very friendly and helpful. The pool area was nice and the hours of availability were more than adequate. I would highly recommend this hotel.

"Better than expected"

5
31/05/2018

The outside looks unappealing, but the room we got had been recently renovated and was one of the nicest rooms I've ever stayed in. Breakfast was very good. The same thing every day but several choices. Fried egg, potatoes, sausage patty, bread, bagels, mini pastries and muffins, Waffles, oranges, apples, Bananas, instant oatmeal, cold cereal, orange or apple juice, and the coffee and tea is available at all times. Indoor pool. Location bit in the downtown area which we preferred. Good neighborhood. The front desk people were always pleasant and very helpful. I would stay here again. Two negatives. Nowhere in bathroom to hang or place things and hangers are too close to floor for normal length tops.

"Great Hotel, great staff"

5
31/05/2018

I would stay at this hotel any time. Rooms are nice and clean. The staff is very friendly. Every question I had was answered. I can just recommend this hotel to every person who need to stay in a hotel.

"Booked, went to stay, saw it, ran away....not of a Best Western standard"

1
28/05/2018

We did not stay at the hotel. Reached hotel, did not find it upto the standards of world wide Best Western chain and reputation. No tubs in bathroom, view from the room is too commercial, too much traffic scene, under rennovation now. Booked from Booking.com for $333 a night, almost NY Manhattan rates. Now fighting for refunds. Never book with booking.com, they have a very incompetent customer service

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
I'm sorry you believe we didn't measure up to your standards. However, I'm not sure why you're under the impression we don't have tubs, when we do. I see you booked a King. Chances are we only had hdcp kings left. We would of however accommodated you into something similar if you desired a tub. Also, booking.com is not incompetent seeing as I explained to them we have a 24 hour cancellation policy. You did not cancel in time, therefore you are charged. It is noted on your reservation confirmation our cancellation policy. I hope you continue to stay with our brand in the future. Sincerely, Samantha B Guest Services

"Great place for Family of 8 on a budget"

5
24/05/2018

We were looking for a place near Niagara Falls that was inexpensive. We have a large family so we had to rent two rooms. The price was very reasonable for two rooms, and they even accommodated our request for adjoining rooms! The staff was very friendly, and the front desk attendant gave us some great tips on seeing the falls! Our rooms were very clean, the breakfast was good, and the pool was very clean as well. We would definitely stay there again!!

"Clean comfortable and good service "

5
21/05/2018

My family of 5 adults stayed in 2 rooms at the Best Western Summit Inn. We primarily choose this hotel because I lived in Niagara Falls growing up and I knew it was clean and in a safe neighborhood. I was pleasantly surprised by what we got. Rooms 110 and 112 were clean quiet and updated. Samantha at checkin and checkout was efficient and friendly despite being quite busy. The staff at breakfast were fantastic cleaning up through out my morning meal. When I commented on the fact that I was impressed she replied, “you are why we're here. You're the reason we have jobs.” Clearly everyone at the hotel feels the same way. You can see the care they each put into making your stay special.

"Stay over for one night"

4
18/05/2018

Stayed at the Best Western Summit Inn so that I could fly out early from Niagara Falls NY. The hotel is in really good condition. The room was updated and clean. At breakfast they had poached eggs and not the instant ones. I can't say anything bad about my stay. Staff was very friendly. Would definitely recommend this hotel

"AN eye opener for a Best Western"

3
15/05/2018

Location is acceptable, in a "Hotel row" but looking a bit tired now. The hotel seems to be undergoing a refurb. What was most surprising was the breakfast. Pre-cooked apart from the waffle maker and very limited fresh fruit and produce. Eggs (sort of fried) and Sausage patties, and diced potatoes. No evening meal at the hotel, in fact, doesn't seem to have a kitchen, a first for a Best Western for me

"Reservation Nightmares"

1
07/05/2018

We have stayed in this hotel 3 times. Always seems to be under renovation or construction. They also do not seem to care about the reservation request that we made months in advance with regards to the type pf room we wanted and messed it up 3 times now and refuse to help in any way to change that. We will not be back there are plenty of Hotels in this area to take advantage of for your shopping requirements.

"Home away from home"

5
04/05/2018

Excellent service and the rooms were completely renovated and the entire interior was new and update, including the furniture. The establishment was absolutely spotless even with the renovations going on!

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We hope to see you again soon! Samantha B Guest Services

"doubled charged for my room."

3
30/04/2018

When you check out make sure you don't gets doubled charged. They take your money and maybe in a week you may get your money back. If you don;t check you may end up paying to much. Everything was good just don't like to pay twice for the same days. It's not your money so stop taking extra.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
I responded to you via email. What you are seeing is one charge and one pre auth. (The preauth will be posted back onto your account, usually 3-5 business days depending on your bank). Sorry for any confusion or inconvenience this has caused. We hope to see you again soon! Thank you! Samantha B

"Great across the border getaway."

5
30/04/2018

A very nice Hotel just a short distance from the Canada/U.S. border. Close to shopping, restaurants and grocery stores. Good Breakfast. Excellent Mattresses and bed linens. We stay here often for a weekend get-away.

" Clean but "

3
23/04/2018

The staff was excellent but the keys didn't work had to go back out to get back in . Then finally settled in the tv blacks out and staff said it's a problem that always happens . Staff fixed it then go to have a bath and you need to get a cover for the drain before you can use it . Staff comes again I guess they can't trust people stealing a $,25 cent rubber cover. I will go to another hotel next time . Oh yeah the tub was cracked too !

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
I apologize we did not live up to your expectations. We are currently working out the kinks in this new cable system, as we have only had it a week. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Samantha B

"Our go to place in Niagara Falls"

5
21/04/2018

The Summit Inn has been our go to place in Niagara Falls for almost 30 years. We enjoy it's close proximity to the shopping on Military Road and the easy drive to Amherst. The staff have always been great! From helping me with a car repair one year to this year, the manager, came in on his own time to resolve an issue with our digital box for the TV. The rooms are always comfortable and although we didn't use it this time the pool is our favourite of all the hotels we have stayed. Great family place to stay.

"Great refresh on a good hotel"

4
19/04/2018

This is about my 4th time staying here and I am very impressed with the renovations. Rooms are great. Front desk staff are great. Breakfast is ok. Pool area was too cold...Pool is warm but air is cold. Will stay again due to the great rates.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We hope to see you again soon! Samantha B Guest Services

"Good location"

3
09/04/2018

If you are flying out of the Niagara Falls, NY airport, then this hotel is only a few minutes down the road. It is also only 5-10 minutes from the outlet shopping area. Check-in was good, staff was quite friendly. Room was a good size, and clean, but the HVAC unit didn't seem to put out a lot of heat and kept cutting in and out all night, resulting in a poor sleep. There was only one blanket on the bed, so we were cold all night. There is a free breakfast buffet which is adequate, but if you are looking for a good breakfast, you might want to try finding something else.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for taking the time to let us know how your recent stay was. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Samantha B Guest Services Best Western Summit Inn

"Good value for the money"

4
08/04/2018

We chose this hotel because of its proximity to the airport. Turned out to be a good choice. Quiet, clean, good breakfast. Great little Mexican restaurant just down the street. Close to shopping. All good.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

"Great staff, great breakfast, renovated/updated building, bring earplugs... No sleep."

4
05/04/2018

In Niagara Falls for a week and opted to stay at this Best Western in process of renovation. Great updates in process and the rooms/amenities are nice. Breakfast is an upgrade from the standard motel fare, with a very attentive breakfast staff. Pool is fabulous, exercise room is spacious. Desk/support staff can be a little rough around the edges likely due to the neighborhood and local clientele. The feature that is the deal breaker for me is the constant pounding that goes on about 22 hours a day. Not due to renovation activity as none was occurring during our multiple day stay. It sounds like our room was located under a gymnasium with Olympic weight lifters in training. Not sure if the sound was just the result of the nearly constant door slamming by other patrons. Doors can be modified so idiots are unable to slam them at all hours. My advice; make the modifications as I won't be staying here again despite how wonderful the place and staff are. Not getting any sleep due to constant pounding is more impactful than a fabulous place where I am not permitted to get any sleep.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Samantha B Guest Services Best Western Summit Inn

"Personal item missing"

2
01/04/2018

We have stayed several times but won't be returning. Rooms and parking are reasonable and decent, however, after checking out I realized I had forgotten my new phone cord and charger in my room. After calling twice and being told by the same person that he would check on it, he never called me back. I told him to make sure everyone knew that I would be returning for it on the 31st. Upon arrival on the 31st the desk clerk was unpleasant, disrespectful and defensive about my lost article and told me rudely in no uncertain terms that it was not there. We are shocked by such unprofessional and rude behaviour by the desk clerk and very disappointed if the staff would stoop to such a level to just keep guests' lost items.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
We apologize that we did not have your charger. Our agent may have not reacted in that manner, had she not felt unsafe by you going into an employee only area. No disrespect was intended. We can also assure you, we looked for your charger and it was not found. I hope you continue to stay with our brand in the future. Sincerely, Samantha B

"Great Stay"

4
29/03/2018

My parents and I stayed the night before seeing Niagara Falls in the morning. We arrived late in the evening & wasn't impressed by the exterior of the hotel. But don't let the outside appearance fool you because inside was a great clean hotel. The beds were comfortable and the bathroom was squeaky clean. The employees were friendly and accommodating with fast check-in and out.

"1 Night stay to catch a flight. "

5
16/03/2018

We always stay here for a night to catch a flight out of IAG - Niagara Falls NY Airport. The breakfast is always a great bonus in the morning, rooms are warm and clean. Conveniently located a $5 cab ride from the airport and the beds are very comfortable.

"Weekend visit with group, a little light shopping and lots of fun."

5
14/03/2018

Visited a couple of times before, but hadn't visited for a few years. The pool offered me my daily swim. It's remains very clean, friendly and offers spacious rooms and very comfortable beds. So, we hope to be back, same time next year!

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

"Cozy, and in a great location"

5
08/03/2018

Plenty to do in the area, very close proximity to the airport, but not close enough to hear planes going overhead, and a short drive from the Canadian border. Lots of great nearby restaurants as well.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

"Check in issues"

2
05/02/2018

Advertise that they except cash upon arrival with credit card reservation and no deposit necessary but when you arrive, it was a huge ordeal. I personally would prefer to find another chain to deal with rather then have the aggravation and confusion

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
We apologize for the aggravation you experienced during your stay with us. We do need a credit card or cash deposit whenever anyone checks in for security purposes. I apologize that this information was not relayed correctly and that this situation was not handled correctly. We do hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Great stay"

5
25/01/2018

Our first time staying here the front desk staff were amazing check in went smooth. The room was very clean bed was comfortable. The free breakfast had a variety of food from eggs sausage yougart cereal to toast or begals. The pool was a good size and clean. Thank you to all the staff for a great stay

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

"Would recommend!"

5
25/01/2018

It's a good location very close to the Fashion Outlets, several plazas, Target, and <30 mins away from the border. My main purpose of the trip was just to shop, relax and have a mini getaway. It may not be the place to stay if the sole purpose of your trip is to see the Falls, as it's about 15-20 minutes way. Despite the outside appearance (which seemed to be under construction), the rooms, lobby, and other common areas are clean. It has the typical Best Western atmosphere to it. It may look a little dated but there's nothing wrong with that. The salt water pool was a comfortable temperature and easy to go into. Note that there are no change rooms. You can ask for towels at the front desk. Continental breakfast consisting of the typical cereal, oatmeal, waffles, eggs, sausage etc. are served alongside coffee, tea and juice. The breakfast room is always open so although they clear out the food, you still have access to the coffee, tea and juice at all times. My partner is a personal trainer so of course he went to use the gym. Apparently the equipment is a little outdated but I'm told that it'll be their next project! I didn't require room service / house keeping services so I can't comment on that. Overall, I enjoyed the hotel. It's affordable and was in a good area. I would stay here again.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

"This place is making changes for the good!"

4
17/01/2018

Have been staying here for over 30 years when in the area. I've watched it change over the years but am most delighted with the renos I've seen in the past few years. The addition of an elevator was most welcome. The rooms have been freshened up and are now quite stylish. Each unit now has a fridge (GREAT), and all the furniture and bedding is new. Even the heating/ac unit is new. Great indoor pool, large enough to do laps in. The big star of the show is their comp. breakfast. Hot, help yourself foods included: hot eggs, sausage patties, breakfast potatoes and waffles, along with other fare such as: yogurt, cereal, assortment of breads, danish and oatmeal. Drinks include: OJ, milk, coffee & tea & hot chocolate. I'd give this comp. cont. breakfast an A plus. The hotel was very empty when we were there (only 5 or 6 rooms occupied) so in the morning, we got a knock on the door asking if we were going to stay for another night (that has never happened before) and within seconds of this happening a call from the front desk "have you had your breakfast yet?" Very strange. Front desk and lobby need to be revamped. I think the "dumpy" look to it would set people off staying here. Would recommend this place, inexpensive and certainly worth it if for nothing other than the breakfast. Oh, they've changed the sign outside and are doing major renos to the exterior. Almost drove right past the place, so keep your eyes peeled.

BWSummitInnMgr, Guest Relations Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Samantha Guest Services

"Nice and relaxing stay."

5
07/01/2018

A nice and relax stay for a shopping getaway trip. Location is close to an outlet mall, and also to the Boulavard Mall areas. A nice breakfast with hot foods and the usual breakfast items was included.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

"Niagara Visit"

5
03/01/2018

Hotel staff were all friendly and efficient. Room was very nice and very clean. Breakfast was nicely maintained each morning. Check in and out were quick and easy. Would recommend. Would like to come back when the construction is complete to the front of the building.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

"Great place to stay"

5
31/12/2017

I always stay at BW Summit when in Niagara Falls. Close to lots of amenities always have clean rooms and friendly staff. Nice complimentry breakfast is a real bonus. Not to mention free coffee and tea 24hrs.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

"Best deal in Niagara"

4
28/12/2017

We just checked in yesterday for our 5th annual stay. WE stay every New Year's for about 5-6 nights. 2 years ago we eloped to Niagara and stayed here too. The front of the hotel right now is deceiving, it's under construction, but that's not really a big deal. I don't know why people are marking the hotel down for this....they are renovating, to make improvements....relax. The breakfast is the best it's been, eggs, sausages, fruit, oatmeal, cereal, yogurt, toast bagels...I could go on, It's perfect to set you on your way, again, don't know what people are expecting or wanting, maybe steak and mimosas????? Breakfast is fine the way it is! The staff is friendly. Rooms are clean. Pool is awesome. This time when we checked in, we somehow ended up in an accessible room....I went to the front desk to find out why and if we could move, The person at the front desk there was nothing to move to with King Bed, until a few days later. Informed me I should have called to confirm (reserved in October) that we not get an accessible room. Find that kind of weird, but we will make the most of it I guess. Will miss the bathtub as it only has an accessible shower. Bed is super comfortable as well. Overall, we would't stay anywhere else when we come to Niagara. You get the best deal here and overall I couldn't recommend it more. If you are looking to have a specific King Bed room with a couch, like ht epics online, call to book (that's my only recommendation for reservations)

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

"Nice hotel"

3
27/12/2017

Booked a night here for my family...we flew out of niagara the next day, so really only have a first impression of this hotel. Only had one small issue, the front desk didn't have any indication that we needed the parking while we were away. Which is true, because when I made the reservation I didn't see anywhere to make that note. I went back to the front desk in the morning and spoke with someone else and got it all squared away. Other than that, the hotel was clean and well kept. Had all the necessities for a small breakfast...which tasted ok. We didn't use the salt water pool or the vintage arcade games, but they looked decent. I'd recommend this hotel for a multi night stay.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

"Should be a Best Western Plus at least."

5
17/12/2017

Well what started as an unpleasant experience turned out wonderful ! There was a chance I needed to go to Niagara Falls NY for a meeting so booked my favorite hotel the day before. No problem as I could always cancel by 4 pm on the next day right. Wrong, cancellation is now changed to the day before. Meeting cancelled at 4:30 went to cancel after 4 can't do it. Well rather than sulk I decided that since I was going to be charged I might as well make the trip and enjoy the pool. I am so glad I did. Hotel is undergoing some renovations but didn't look like a construction site. Greeted by the friendly front desk staff, as always, and headed to my room. What a room. Completely redone and beautifully decorated with high end furniture, comfortable bed and fluffy towels. Very Impressive. The pool was heated 82 degrees as always but now salt water. Very pleasant experience. The breakfast was always excellent and still is. In my opinion one of the best free spreads I have encountered in my travels. This was a very good hotel before now I consider it excellent. Well done Best Western Summit, or should I say well done Best Western PLUS, Summit Inn!! Because it sure is a plus now. As a further note every staff member I met were pleasant and helpful. The lady at the front desk, who I believe has been there for some time, offered me some advice for my ongoing vertigo which I plan to try in the New Year. Thanks!

"An excellent, comfortable stay"

5
16/12/2017

Very friendly front desk staff. Wonderful experience in the room. breakfast had the staple items, fried eggs and patties were wonderful as were waffles. Pool is consumer friendly, with friendly hours, unlike other major brands on Rainbow Blvd. This is why we keep coming back

"Great Value!"

4
11/12/2017

Hotel was clean, breakfast was good and the staff was friendly! Indoor pool was warm and clean. The hotel is very close to the airport and the outlet malls. 15 min from the galleria and blvd malls. Free parking when flying and the price is great! I would strongly recommend this hotel. We are staying again in 2 weeks and in February as well.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"helpful hints"

3
10/12/2017

older interiror, workers not overly friendly, room was a good king room, couch was soiled? Under construction and parking was taken with construction things, a perfect area for christmas shopping. Staff need to be more professional our check in was like we were disturbing there meals

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! The parking spaces were blocked as our roofers did not want to take the risk of any of their supplies falling off the roof and damaging vehicles. I apologize for any inconvenience this caused. Sincerely, Kristina Baird Front Desk Manager

"Excellent value for money"

4
06/12/2017

Room was very clean. Service was excellent. Internet worked perfect. Pool looked good, didn't have time to use it unfortunately. Beds were not as comfortable as other hotels we have stayed at previously. Breakfast was okay, bit bland. But for the price you cannot go wrong.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"BEst Western Summit Inn, Niagara Falls New York"

5
04/12/2017

This hotel is the perfect place if wanting to shop the Factory outlets. Surrounded by many restaurants, gas stations and other stores. Provides a great breakfast to start the day in a room where you can easily find a seat! Currently, doing lots of renovations around the hotel. Rooms are clean and quiet. Internet was very good. Staff is very friendly. Have stayed here before and will stay here again.

"Funeral Visit"

5
03/12/2017

I was in town for the funeral of my Nephew. This is my favorite place to stay when I come to the Falls. Located to stores and restaurants, some within walking distance. Staff responded to any concerns I had during my stay, I recommend them to all of my friends when they visit the Falls.

"Awesome Place to Stay"

5
25/11/2017

Spent 5 nights with Hubby & Great Niece visiting family. Easy to get to, everything you need in the area..food, gas shops. Breakfast was great !! and according to my Niece the POOL was AWESOME !! Was a little worried when i saw the outside but they are in the process of redoing it.My only complaint is they need a new Wash/Dryer. That might be in the works.

"Dolores"

5
20/11/2017

Breakfast area under renos but still served a great breakfast including three hot items (eggs/sausage/home fries), waffle irons, fruits, yogurt, hot and cold cereals. New furniture and lamps in the rooms. Bathrooms have been redone with new ceramic tiles. Pool was nice and clean and warm water.

"Excellent Place to stay"

5
13/11/2017

This was the first time staying at this location. Found the checking was excellent, the rooms where great, very clean and well organized place. The breakfast was better than most and there was lots of room. Did not use the pool but the pool area was very nice and supper clean

"Good location"

4
08/11/2017

Close to shopping and restaurants - nicely decorated rooms - good breakfast included in room price. Currently undergoing renovation to the exterior of the hotel but the rooms have been recently renovated. Friendly, helpful staff.

"Ummmm!"

3
06/11/2017

I knew the hotel was undergoing renovations. But I never expected what we saw when we pulled into the parking lot. Once we got over our initial shock at the appearance of the exterior of the hotel (my wife nearly cried- it looked like it had suffered a fire or major deterioration - I have never seen a Best Western in such a terrible, almost abandoned looking state) and the musty smell in the reception area, we were able to give our assigned room a more honest and balanced appraisal. In spite of our initial shock and dismay, we decided to stay. The room was a standard motel room- with comfortable beds, clean linens, towels, and well-maintained bathroom. It did not have a musty smell nor did we encounter noise from the renovations. The hotel was quiet. The pool was of a good size and well maintained. The water temperature was on the cool side but not cold. We did not use the exercise equipment. Breakfast was typical for Best Western – not fancy but certainly more than adequate with several hot items and a good choice of breads, fruits and yogurts. Staff are friendly and helpful. They are the heroes keeping this place going despite all the renovation. If you stay here, it's because of the staff, the reasonable rate and proximity to shopping. Just don't expect it to look like the pictures.

"Great deal!"

5
03/11/2017

Very pleasant stay at this Best Western. It is close to lots of shopping and restaurants. The staff is friendly and the rooms are clean and comfortable. Would recommend this to anyone. Breakfast had a lot of options.

"Modern Rooms"

5
01/11/2017

Very Clean, recently updated hotel. Rooms are modern. Great Breakfast. Hotel staff is very friendly. We will stay here again when we visit the area. Location is close to restaurants and tourist attractions.

"the hotel"

2
29/10/2017

they need new mattress and we had to listen to a heating system in the room it was noisy that was room 118. parking in the lot some people aren't parking in spots and are parking along side and it makes hard to get to get your car out.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We will look into the noise issue you had with the Heating Unit, I apologize for your inconvenience. We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Trip Advice Inadequate"

3
24/10/2017

1) Was offered a good rate based on registration as Best Western member. i did not get that rate on arrival. 2) Reserved 2 room through trip advisor; I got one room available and had to pay for the second on arrival

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review, hopefully after we corresponded via email I addressed your concerns. I apologize again for the aggravation you experienced while making your reservations. Kristina Baird Front Desk Manager

"Good resort"

4
18/10/2017

We stayed over night here it was nice and clean beds a bit uncomfortable..they have a nice swimming pool towels available .. Brekfast was great coffee juice cerale fruit bagels and waffles over all a good place

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Our visit to Niagara"

5
14/10/2017

Last time we were in Niagara was 10 years ago. Last time we stayed on the Canadian side, so this time we stayed on the American side. My wife found a mug with a barrel on it. There were lots of other things we observed.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Good place to stay"

4
14/10/2017

Stayed here for three nights. This is a good place to relax at night after a day of shopping. Room was clean. Staff friendly. Breakfast was satisfying. Even though they are updating the exterior, it did not interfere anything.

"Outside Very Deceiving"

3
08/10/2017

I booked our reservation online and chose this because of the price and the reviews. When we pulled up to the hotel, we became skeptical. We assumed they were remodeling the outside of the hotel but were not sure. (Not exactly located in best area of town.) When I went to check in, I asked the desk clerk (Javi) if the rooms were better than the outside looked. He basically ignored my question and refused to answer me. We went to check out the room and it was very clean and had been updated. The clerk then asked me if the room was okay. I told him yes but I would have appreciated him answering my question in the first place. He said he likes his rooms to speak for themselves. Told him probably wasn't the best way to handle a customer's questions. He then went on to tell me they were expanding the front of the hotel. That would have been nice to know when we first asked. Very satisfied with the room. Breakfast was the normal hotel hot breakfast.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for letting me know about the issues you had at check in. I am glad that you ultimately liked your room, I will be addressing this issue. Thank you for staying with us! Sincerely, Kristina Baird Front Desk Manager

"This was suppose to be a 4 star hotel and was booked through Delta Vacations"

1
07/10/2017

We were not told it was under going remodeling. When we pulled up to check in it looked abandoned and didn't look like anything we wanted to go into for safety reasons. It had holes in the outside of the building, and the gutters were torn down. We were not advised ahead of time so it was a real shock. We still had to pay for the room cause we reserved it even though we weren't advised of the mess.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review. We are making some cosmetic changes to the front of the hotel, which does not affect the rooms either in noise or use. I apologize that you did not like the way it looked, but unfortunately progress has to be made. We have been slowly updating the hotel a little at a time so as to not inconvenience our guests if at all possible. Sincerely, Kristina Baird Front Desk Manager

"A pleasant stay, even with construction."

4
04/10/2017

We were a little worried when we pulled up and saw the front of the hotel with a construction crew present. As it turned out, it was a great stay. The clerk was very friendly and outgoing, performing a quick but thorough check in. He even had time for a little small talk as he was moving things along. The room was clean and modern. Although not a Best Western Plus, it was a very nice Hotel. Breakfast was the standard fare, but stocked well. The construction was confined to the outside front of the Hotel so there was no disturbance in the room. In fact, upon departure, the construction crew stopped until we were clear and one of the crew even held the door open for us. I would recommend this hotel if in the area. Might not be the closest to the Falls, but you get your monies worth.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Anniversary Stay"

4
04/10/2017

Stayed at the hotel to meet friends from Wisconsin and also reserved a room for them. The room was redone since the last time I was there and it was very nice. I did have a problem with the outlet being loose and would not hold my curling iron, but they fixed it as soon as I asked about it.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"First NY experience"

5
04/10/2017

The night my boyfriend and I spent at the Best Western Summit Inn, located in Niagara Falls, NY, it was our first time ever visiting the state. We traveled from a small town in Maine to the most western area of New York just to go to a concert. While looking for a place to spend the night, I came across this particular Inn. Prices were reasonable, plus Internet, an indoor pool, and complimentary breakfast sold us. Our room was quaint and spelled like berries. The bed was comfy, the towels soft, and the location was convenient. My only complaint during my experience at Best Western Summit Inn was the lack of toilet paper in our room's restroom. Even though I forgot to request for more, it was still inconvenient, especially in the middle of the night. However, overall, my stay was beyond recommendable. My other half and I have recently discussed plans of a yearly visit to NY. Chances are, we will be staying here again.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"A trip to Niagara Falls"

4
01/10/2017

A great stay at a reasonably priced hotel with good amentities. The hotel has recently been renovated inside and is presently being renovated outside as well. The pool was welcome after a day out and about. We had the pool to ourselves most of the time.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! Sincerely, Kristina Baird Front Desk Manager

"nightmare in Niagara!"

1
01/10/2017

The rooms smelled of mildew, carpets were damp, zero value for the money. Embarrassed I had wife and kids with me! I will rethink BW based on my last two stays. Overbilled and crappy value. I was really let down by this property.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
As I answered you on our internal review system as well as google and now Tripadvisor, I will post the same here. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for the issues you experienced during your stay. Did you by any chance speak to any of the front desk agents prior to checkout, or ask to move rooms? I would like to know so that I can resolve this issue. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 716-297-5050 . Sincerely, Kristina Baird Front Desk Manager

"Charged us for a night that we weren't there"

2
28/09/2017

We had delays, cancelled flights on our way to Niagara Falls, so through no fault of ours, we didn't make it to the hotel on the night that we planned. However, I was in touch with them throughout the day and kept them up to date, until it was a sure thing that we were not going to make it there because the airline could not get us there until the next morning. They tried to get me to sign in over the phone because they said that I was going to be charged anyway, which I found to be ridiculous. Then, when we arrived, the desk clerk had absolutely no empathy at all for the fact that we had gotten stuck in BAL and had to get a hotel there and she was going to charge us for the previous night at her hotel even though it was beyond our control. To top it off, she gave us a room right next to the elevator and the stairs...people running up and down the stairs at all hours! Even the employees in the breakfast room were rude. Like we were in their way or something. Nasty people at this place...I would not ever return here! Do not recommend this place!

"Satisfied stay"

4
28/09/2017

We spent 4 nights here in late Sept 2017. I found this hotel to be a nice place to stay. It was on a main street but not a real heavy traffic street so, you had easy access to area attractions without a lot of traffic until you got closer to downtown and the Falls.. Less than 3 minutes from a major outlet mall with plenty of food choices around. Just down the street towards town was a great little local bakery, over on Military Rd (I think it was) was a Mighty Taco, great tacos!!! Now for the hotel itself. We arrived at night and was kind of like "Oh no, what's this place? War zone?" Well I soon learned the canopy and facade were being renovated. Once inside, the lobby was decent, a little aged but, it was clean. Our room was nicer than I had expected it to be and the bed was very comfortable. Overall everywhere I went in the hotel it was clean. The breakfast area was well kept. The breakfast choices were fried eggs (no runny yolks all well done), waffles that you made yourself, sausage patties, fried potatoes, oatmeal, bagels, toast, cereal yogurts, a few items I might not remember and juice, coffee and milk. My best shinning star at this hotel was the front desk staff, especially Javi. They were all helpful but, Javi was the best by far, helping us with local information and suggestions of things to do and places to eat. He made our stay much more pleasant. We felt safe in the area. If we would return to this area, this would be the first place I would call to book a room.

"Great stay!"

5
28/09/2017

The hotel was very nice. very clean and comfortable. The pool was so nice. My daughter and I loved it. And breakfast was the best I've seen at a hotel. Not crowded and a lot of selection. I would stay again!

"Niagara Falls"

4
27/09/2017

Always fun going to Niagara Falls - took the Maid of the Mist - lots of fun. The hotel is fine - good, reliable and comfortable. I would stay there again without any hesitation. The location is convenient - easy to get to.

"Excellent location to the Canada USA border, The Outlet Mall, and our diamonds for the softball tourney. Smiling staff"

4
25/09/2017

The hotel was clean and comfy. The staff always had smiles on their faces and were very friendly. The breakfast area was huge and breakfast was good, especially for us Canadians...healthier than most. We used the room for a team meeting and get together. Beds and pillows comfy. Only thing I didn't like about the room was the shower curtain. I wished the pole was a bent one so the curtain wouldn't come close to me in the shower. The outside of hotel needs work, landscaping, plants, and painting. It might still be under renovation on outside. Front lobby had only chairs. A couple couches and/or live seat would have been nice. Overall great place to stay.

"Good value"

4
15/09/2017

Not as nice as a pricier place but clean and a goid place to stay for a fair price. The outside is under construction currently. The vanity area smelled musty but there was no mildew or mold. The lighting in the room was too dim for us.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! Would you mind sending me an email with the room number you had so that I can look into these issues please? Thank you for staying with us! Sincerely, Kristina Baird Front Desk Manager

"I cannot say enough kind and flattering things about this hotel!"

5
15/09/2017

I just returned from a visit to Niagara Falls, NY on a relaxing trip with a friend. This hotel is clean, fresh and friendly! The breakfast was good, the staff, (especially Maria and Deanna) were outstanding. Everything was clean and neat. I was apprehensive about staying at a Best Western, boy was I wrong! The only complaint was my walk to my room! 247, if you plan to do a lot of hiking and walking at the Falls, ask for a lower room number! Its a drive to the falls, about 15 minutes, but well worth the time.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Very Satisfactory"

5
15/09/2017

We spent three nights this week at the Best Western Summit Inn in Niagara Falls, NY. We found it to be quite satisfactory. The "continental breakfast" included sausage patties, eggs and browned potatoes - every day. The large dining room is better than a crowded nook. The swimming pool is quite nice. The room was clean and the staff was friendly.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Quiet Comfort"

5
15/09/2017

My husband and I are both over 65 so we appreciate the comforts of home. This Motel was convenient to the places we wanted to see, but not in the middle of the hustle and bustle of things. Very friendly staff and a room easy to move around in helped us to relax. Nice pool and game room. Breakfast area was roomy and provided a good selection of food items

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Love this place"

5
15/09/2017

We always stay here on our shopping trips to Niagara Falls and Buffalo. The hotel I always clean and comfortable and great value for the money. The location is perfect. We are never disappointed, and stay is always pleasant.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Great place to stay"

4
14/09/2017

Very clean hotel with helpful staff & a great morning breakfast with huge breafast room to seat all guests. Close to Military Road for shopping & lots of restaurants nearby. Lots of parking & fast elevator for those on the 2nd floor.

"Good Place"

5
13/09/2017

This was a good stay, very clean and comfortable. The staff was cheerful and helpful. It is fairly close to Niagra Falls. The breakfast was good and well presented. The breakfast room is available 24 hours so our group could have a place to meet which was a bonus.

"nice Hotal for family"

4
11/09/2017

I stayed in one night and really liked the place. very clean hotel, the room and i had really good breakfast. everything about this hotel i liked it. I'll definite stay this place again. it was cheap and good.

"A hotel on the decline"

3
09/09/2017

I have reviewed many hotels over the last several years and I am usually very positive. However, this hotel appears to be declining in many ways. Our room had only one trash can in the entire room, the coffee machine in the lobby did not work the second day, you had to go to the desk to get pool towels (this is a very long walk). The rooms are clean and the bed comfortable. It just seems to be one bubble off good

"great hotel for price"

5
09/09/2017

was a great hotel for price. the breakfast was great. I do wish that they would have bacon. I don't like sausage. the pool was great the towels could be a little bigger. the towels in the room were good and I liked the towel holder.

"Worst experience!!"

2
29/08/2017

I found this hotel on hotel tonight for a reasonable price for 1 night. Its 15 mins away from the falls which is great. Breastfast was decent and the beds were very comfortable. There were some issues during my stay. The staff here is very unpleasant. The lady in the front desk has no manners, very rude when asking her if I can check in early. Housekeeping came to my room THREE times to check what time we were leaving. The third time they came with the hotel manager or owner is what it looked like and she basically kicked us out. I have been to many hotels and this has never happened. I have checked in early and have checked out late with no issues. Once again the staff was very rude and not welcoming. I would not recommend anyone to this hotel. Take your business else where.

BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review
I apologize that you did not enjoy your stay. The housekeepers are supposed to knock on the doors after 11am because a lot of our guests choose express checkout. I have in our notes that you did not check out until 11:39 am which is 39 minutes past our checkout time. As the housekeepers have many many rooms to clean they do need to get them started at a reasonable time so that people checking in at 3pm can do so. The reason we cannot offer early check ins to everyone is simply for the reason that many people take quite awhile to exit their rooms. We do our best to accommodate each and every guests request but it sometimes is not possible. We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Good hotel, neat, clean, in good neighbourhood"

4
27/08/2017

I would stay at this hotel again. Nothing fancy, but everything worked. Room was neat, clean, functional and comfortable, business centre was funtional, fitness room was well-equipped and open at reasonable times. Breakfast was nutritious, with lots of choice. Lots of restaurants and fast food choices nearby, and a very safe neighbourhood.

"Best Western Niagara NY is a nice, convenient place to stay. 6 mi from the Falls, but a very easy commute."

4
24/08/2017

We enjoyed our trip to Niagara and our stay at Best Western. We found the hotel to be very nice and clean, good full breakfast every morning, and a very easy commute to the downtown and Falls area. parking downtown was reasonable and plentiful.

BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Good place to stay"

4
23/08/2017

Good location, 10 minutes drive to falls and 3 minutes to outlet. Nice place to stay for family travel. Room is clean and Wifi speed is ok, breakfast is nice, only pity is that is checking out time 11:00am is too earlier, if it can extend to at least 12:00pm will be perfect.

BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Clean and nice room, good breakfast"

5
22/08/2017

Around 5-10 min drive from Niagara falls, Has a restaurant and bowling alley right next to it. Supermarkets and fast food just a 2 min drive from the hotel. Breakfast was good and the rooms were nice and clean. Staff were also very friendly.

BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Not the best place we have stayed"

3
21/08/2017

I was disappointed in the limited space available in the room. The entry doors are totally inadequate for passing through if you have any luggage. The male representative who checked us out was warm and friendly, but other personnel didn't seem to care if we were there or not. The hotel has a great pool area, but we didn't use that.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! I apologize that we did not impress you as much as we would have liked to. Hopefully you will be able to visit us again when we have finished our renovations. Sincerely, Kristina Baird Front Desk Manager

"Niagara Sightseeing"

4
21/08/2017

We went for the weekend to see the falls. This BW hotel was only about 20-30 mins. away (depending on the traffic) and we found it to be convenient and a good price compared to those hotels closer to the falls. We've never stayed in a BW and I admit, initially I was put off by the outside appearance which was a bit run down but inside it was clean and pleasant with a helpful and friendly staff. Our room was clean and the beds were very comfortable. The set up with the sink outside of the bathroom was odd but it was fine. The only thing I didn't like about the sink was that the faucet was set too far back and so whenever it was used water went all over the counter but that's not really a big deal, we just kept a towel nearby to wipe it up. I'm not a big breakfast eater so the offerings were fine for me but my husband felt there wasn't enough variety. There are a lot of restaurants in the area (most not of the "fine dining" variety but there are many of those nearer the falls). We didn't use the pool but there is one. Our son enjoyed the mini arcade that is located outside of the pool area...bring quarters, lol! Overall, we had a fine stay and it was sufficient for what we were there for.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Awesome place to stay"

5
16/08/2017

This hotel was far beyond what we expected. The room was great and looked like it was recently remodeled. The breakfast was above and beyond anything I've ever had at a hotel. There were eggs and sausage and three waffle irons along with lots of toppings.

"Nice cozy place"

5
16/08/2017

Came for a softball tournament,had ajoining rooms with grand kids.Clean,comfortable ,amenities good.Breakfast more than adequate.Price good.Close enough to drive to falls ,not walking distance.People friendly.would reccomend and stay again if in area.

"Very Good"

5
16/08/2017

Best Western Summit Inn is excellent as a motel. The breakfast area is huge and could be used more effectively so guest are not all crowded into one straight line. If they would use the long serving island area from both sides it would be easier to get oatmeal ready without waiting for the long lineup of toast and waffle makers. Just some rearranging would allow for a more efficiently run morning routine.

"Clean, comfortable, breakfast so so"

4
15/08/2017

The hotel is not far from I-90. Our room was clean and comfortable enough. The hallways were clean. But like many Best Westerns I have stayed in, they just feel average. The shower was weak and many of the plugs were not snug enough to use for charging cameras and phones. The sink countertop was minimal in size and outside the bathroom. The breakfast room was very spacious and they had a number of offerings. The food was average. We took a Gray Line tour into Niagara and the pick up point was straight down the street about a mile or so right by I-90. There is a nice shopping center on N. Military Drive with several options for eating out also on that road. The staff seemed courteous and helpful. I did not have any problems with the hotel and would consider it again. I gave it a 4 because 5 has to be an awesome place!

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird

"Good place to stay close to the falls"

5
15/08/2017

We stayed here while visitng the falls and found the facility to be clean and well maintained. We got a clean room and the wifi(free) was good. they served hot breakfast every morning and had an ndoor pool and fitness center as well. there was plenty of parking and the staff was pleasant. it is ~20 mins to the falls and they also have a shuttle to the falls from the hotel

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Over and above by housekeeping"

5
10/08/2017

During my stay I lost a diamond earring. The back was found in the bathroom and the staff offered to take the trap out of the sink to check. The housekeeper found the diamond behind some luggage and returned it. We had already look around the suitcases so she must have really searched to find it. My many thanks to the staff.

"Price gougers!!!"

2
08/08/2017

$300 a night for a tiny room with two double beds, not queens. Yes, there was a soccer tournament in town but the hotel wasn't sold out as I went on two different hotel websites while we were there to see what the price is normally. Ironically the Summit Inn was shown to be available on the day we were there for $159. Even if the price was reasonable, it would only merit three stars. Staff was friendly, breakfast was typical of most chain hotels, but the rooms were very small.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
I apologize that you did not like the rate you paid for the hotel. Unfortunately we are a supply and demand industry and the weekends in July where there are sports tournaments in town, we are very high volume. Sincerely, Kristina Baird Front Desk Manager

"quiet & clean"

4
06/08/2017

the hotel is about a 5-10 minute drive to Niagara Falls, but easy to find & near shopping & restaurants. The hotel staff is helpful & the rooms are spacious & clean. There is a small, but nice pool with plenty of seating for a quick meal outside of the room or members of your party that do not wish to swim. Breakfast was a nice variety & pretty tasty for a breakfast buffet @ a hotel. Would highly recommend.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Fun"

5
05/08/2017

Had a great time!!! Had a king and 2 queen beds and was perfect with lots of space for 6!!! Had pizza delivered but took an hour. Used the pool a little cold, would have been nice if they had a hot tub!!! But we all had a great time on our vacation.... I would stay at this hotel again!!!

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Don't judge a book by its cover"

4
04/08/2017

Don't judge based on outside appearance it's very nice inside. Clean and pleasant very nice indoor pool staff was very friendly and helpful breakfast was ok close to the falls and Niagara State Park overall a good place at a reasonable price.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Niagara Trip"

5
03/08/2017

Room was very spacious suite for 6 people. Beds were awesome and everyone slept well. Very clean. TV was huge. Room overlooked pool, kids loved that. Breakfast was very good. Would stay again if in area.

"Weekend with my sister"

5
02/08/2017

I love this place. Very close to everything and room are very clean. Staff is amazing and friendly. Front desk is always willing to help and the cleaning staff always polite. Would recommend this hotel to family and friends.

"Wonderful Stay!"

5
02/08/2017

My fiance and I stayed here during a weekend trip for a concert. We ended up going to the falls (which was only a 20 minute drive) and attending our concert. There are plenty of dining options nearby and shopping options as well. There was so much to do, I can't wait to go back! The pool was great and the staff was extremely friendly.

"Weekend shopping Getaway With the Wife"

4
01/08/2017

This Hotel is a very good stay, room is a decent size very clean. There is a big pool as well as Pin Ball and Video Games in the Pool Lounge area great place for the kids to play and hang out. We have stayed twice now and the only complaint we have is the noise sometimes at night LATE at night. Parents are to blame mostly but the Hotel staff should walk the halls and act on the noise complaints. Great Breakfast the next day all in all a great stay !!

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! I will make your suggestion to the General Manager that we walk the halls more often. What a great idea! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"Family and Friend Trip"

4
31/07/2017

Our family and some families that we are friends with all stayed overnight at the hotel. The rooms, pool, and building were very clean. They allowed us to use their cafeteria area to order out for food so the families could eat together / hang out together. We enjoyed our stay.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"Excellent Service"

4
25/07/2017

Very convenient location !!!, super close to Niagara Falls Park and all the recreation areas. They offered a trolley service to get in to the park that was easy and super convenient!!!Prices very cheap. Hotel was clean!!

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Great stay away from the Falls"

5
24/07/2017

Check in was a breeze, our room was lovely and clean. Glad there was a refrigerator, and it was nice and quiet. The pool was large and the hotel provided towels as well. The little arcade area was a hit with my son. The drive to the Falls was only 15mns.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Nice place to stay"

4
23/07/2017

Went on vacation with the family in the mid July 2017, the hotel was clean, nice and quiet. We stayed in a double queen room, everything was great: the room was clean, the bathroom was clean, the room was quiet -next to us was a family with two small kids but we have not heard them at all in our room.The wifi was great. The hotel was recently updated, they don't allow smoking or pets, so it does not smell. The hotel has a pool, and a fitness room, but we have not used them, but they both looked nice. We had two breakfasts there during our stay, everything was fresh. The staff keept the dining room clean, and the room itself is of a nice size, so you won't be feeling cramped during breakfast. Also, the coffee station was accessible after the breakfast time was over, we refilled our mugs upon leaving. The hotel is in close a proximity to all kinds of restaurants on the Niagara Falls Boulevard, it was not an issue to find a place for dinner. The hotel staff was nice and helpful, the check-in and check-out went without issues. We would stay there again.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Niagara Falls"

5
22/07/2017

Great location and friendly staff. Pool is nice to cool off in. 10 minute drive to Niagara Falls. After getting directions to the Falls, the front desk personnel went above and beyond and helped us navigate to see the best parts of the Falls.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Reasonably priced accomodation near Falls"

4
20/07/2017

A clean, quiet hotel with several choices of restaurants and shopping nearby. It was a short distance from Niagara Falls, had a pool for the kids, and a decent breakfast service. Our only difficulty was managing our huge luggage cart through the front doors which had to be held open manually.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We have a renovation happening soon that will take care of our door issues, so we hope to see you again once it is complete! Sincerely, Kristina Baird Front Desk Manager

"My Stay"

4
18/07/2017

It was conveniently located between my relatives and Niagara Falls so in that regard it was a great location. The pool was well kept and the staff offered towels upon check in. The breakfast quality was OK. Not the greatest breakfast but there were items that met the need for a quick eat and dash. As compared to other places in the area it was above average for the cost. Hallway noise was an issue. They

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Good clean hotel with nice staff and breakfast"

4
18/07/2017

We were in a large family group and the hotel staff accomodated us quickly and given the attached rooms. Breajfast is Standard for this type of hotel but i felt the cleanliness and the quality makenit stand amingst the top in this category of the hotels.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Cleanliness, Friendly Staff, Decent breakfast"

4
17/07/2017

The cleanliness of the hotel, room and pool area were better than what we expected. Breakfast was good and the staff were extremely helpful and friendly. Would definitely recommend this hotel to family and friends. Only downfall was the beds were way to firm for us so we didn't get a really good night's sleep.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Probably wont stay here again "

2
16/07/2017

Hotel itself was clean, breakfast included did not have a great selection. As far as distance to the Niagara Falls, I think there are better hotels closer to the area, I also noticed the Canada side was much better kept and more activities to do around. If your on a budget and want to stay real close to the Niagara Falls airport then, this might be your place to stay. If I visit again I will staying on the Canada side. Also don't expect any views of the falls, your miles away from even looking at it. Over all had a nice time with husband and kids.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! I apologize that we are not closer to the falls, our hotel is in a more central location so that our guests have easy access to Amherst and Buffalo as well as the city of Niagara Falls. We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Price Gouging"

1
11/07/2017

Charging $184.99 for the first night, then raising it to $269.99 is outrageous. Taking advantage of people because there are tournaments in town is not right. $269.99 for the quality of this hotel and the area it is located in, is highway robbery. Our team (and the girls team) has stayed there the last 2 years, but not at these prices. Completely put off by this particular hotel and the Best Western name.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review. I apologize that you did not like the rate that you booked. Unfortunately this past weekend is our busiest weekend of the year, every single hotel is sold out, and we charge accordingly, as they do in every tourist destination. Sincerely, Kristina Baird Front Desk Manager

"NIAGARA FALLS VACATION"

4
10/07/2017

The motel was clean, staff friendly ... breakfast was not abundant but everything was Fresh and eating area clean. If you like to visit wineries this Motel is close to all of them. I would recommend to a friend if looking for a place to stay for a night or two.

"Looks are deceiving "

5
08/07/2017

When we pulled up, we were slightly concerned as it looked like a very cheap hotel. Man at the front desk was very friendly and helpful. Inside was very modern and comfortable. Rooms were quiet, very clean, and accommodating. Breakfast was very good.

"Comfortable Stay"

4
04/07/2017

Though hotel is old, its well maintained and very comfortable. Rooms were tidy, beds and pillows clean and comfortable for a good night's rest. Morning breakfast had variety and was good. Staff were very polite and friendly. Will definitely recommend for families.

"friendly staff"

4
04/07/2017

WeStayed 4 nights for business. The handicap ADA room was very comfortable. Breakfast was a good variety of hot and cold foods. The staff are very helpful, attentive and friendly. Check in and check out was rapid and thorough. I would stay at this hotel again and recommend it for business or leisure.

"Description of stay"

3
02/07/2017

Was Average but the room did have plenty of room for family. Hotel was in decent location to attraction but not a whole lot of information available. other then that the hotel was average but the breakfast was not very good. Could have had more variety and easier access to the breakfast.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"wonderful room and convenient location to Falls"

5
29/06/2017

My family stayed here while visiting Niagara Falls - it was a few minutes outside of the downtown area but I wouldn't recommend staying in the downtown area because the roads/traffic is a mess and it looks like the zombie apocalypse is about to be filmed...a lot of the stores/buildings look run down/unsafe! We had a room with 2 queen beds and a couch in one room and a king bed in an adjacent private bedroom. There was also a kitchen and bathroom. The indoor pool was a nice size; we had to ask for towels but luckily the housekeeping laundry area was just outside the pool area. The room was clean, comfortable and quiet. Compared to nearby hotels with smaller rooms and more expensive prices, I would definitely recommend staying here instead.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Plusses and minuses"

3
27/06/2017

The good: check-in was quick and easy, the rooms were clean on check-in, the breakfast was good (sausage, eggs, toast, fruit, yogurt, pastries), they accommodated our request for adjoining rooms, and the pool looked good although we didn't use it. The not so good: had two rooms, and one of the little frig's didn't work (although they replaced it after we asked), the housekeepers took our towels but didn't clean the rooms the first day (stayed three nights), the door in the bathroom wouldn't open all the way (scraped on the floor, had never been installed properly - seriously?), and the exercise machines in the workout room were pretty worn; the first one I tried to use was totally dead. Overall not bad, but noticeably lacking in some areas.

Kristina B, Front Office Manager at Best Western Summit Inn, responded to this review
Thank you for your review! We have fixed the door to the room you were in, thank you so much for pointing that out. We are working on ordering new fitness center equipment so hopefully the next time you stay with us, you will be pleased. We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"BEST Best Western"

5
24/06/2017

Super friendly staff, great rooms, indoor pool, wi-fi, fantastic hot breakfast served daily, only about 10 minutes from the falls and the price was great. Save yourself some money over staying at one of the pricey hotels overlooking the falls, this Best Western is well worth staying at

"Good location & price. Nice pool!"

3
22/06/2017

The carpets & rooms seemed a little run down for a 3 stsr rating from AAA. But the heated indoor pool and laundry facilities were s big hit with the rainy days we experienced. I had to laugh at the pool towels that u have to request from the desk. They are tiny! The location was good for day trips to Buffalo & Rochester . Great location to visit Niagra falls! Guess thats why the rating was higher.

"Over night stay at Niagara Falls "

5
20/06/2017

I stayed here on 18 June with my family, Very good location with ample parking, v good staff, very neat & clean hotel, rooms well equipped with bath room, ironing board with iron, TV, fridge, nice beds, WiFi etc. Gym, swimming pool, Free breakfast in the morning 7to 10.30 with good choices, check in/out very fast, highly recommended for luxurious & comfortable stay

"Mike and his entire staff keep everything very clean and are exceptionally good to deal with."

4
16/06/2017

And great and reasonable place to stay. Good complimentary breakfast. And coffee available all day. Shuttle passes made readily available as are maps or directions .pool is kept sparkling clean and at perfect temperature.

"Excellent Facility "

5
08/06/2017

Overall review of the facility is first class. Rooms impeccably clean, Great Shower, easy to operate, water pressure. Beds first class, quiet rooms. First class hotel. From the look of the rooms they have been refurbished recently.

"How do you say "comfortable"?...Best Western Summit Inn!!!!!!"

4
08/06/2017

Great location to enjoy the Niagara Falls area and other points of interest. I have family that lives in the area, but I prefer to stay at a hotel located nearby. They are employed in the hotel industry, yet they know our preference will always be this location. It is very comfortable and the staff is very responsive, and helpful.

"Overnight stay before visiting the Falls"

4
07/06/2017

We traveled from KY to Niagara Falls for a visit to the State Park. We stayed the night at the Best Western Summit Inn. There were four family members in our room with 2 queen beds. The room was clean and comfortable and we didn't feel too crowded. We were tired from the long drive and the beds were comfortable for a good night's sleep. We did not use the indoor pool, but it looked nice. Walking to my room, I noticed a guest laundry, which we didn't need, but I always take notice of these when I'm traveling, because often we do utilize them. The breakfast was decent. A few hot items, fresh fruit, waffles, pastries, juices and coffee along with a nice sized room for breakfast. The hotel was an easy drive to Niagara Falls. It was a nice place for a family visit!

"1 Night stop over"

4
05/06/2017

Great location if you are shopping at the Fashions Outlet Mall! Check-in was quick and efficient and they offer a good breakfast as part of the room deal. Rooms were comfortable and there is an indoor pool for those who would wish to swim. I would recommend for families and for a stop over. Good value for a clean/safe and friendly hotel.

"My stay"

4
04/06/2017

Good value for the money. The rooms were clean and spacious. The staff was very friendly and knowledgeable of the area. And the location is close to the falls, the border and several local attractions.

"Best Western Summit Inn Niagara Falls"

5
31/05/2017

Gorgeous and friendly place to stay. Comfortable beds, swimming pool, excellent breakfast included. Lots of stores up and down Niagara Blvd for anything you need if you forget anything. They have an arcade area for kids... or adults. I wasn't expecting so much to be offered for breakfast.

"Niagara vacation trip"

5
26/05/2017

Away from busy Falls area but close enough to drive. Located near outlet mall and restaurants. The indoor pool was largest have seen and well kept. Overall, this hotel was very clean and kept up. The breakfast was great and didn't lack choices.

"Holiday "

5
25/05/2017

Loved this hotel. Couldn't find any faults. Comfy beds. Lovely bathroom. Very clean. Great location. Stayed for two nights. Wish we could have stayed longer. Nice pool. Lovely breakfast. Very nice friendly staff. Lots of places to eat nearby. Didnt want to leave

"Niagara Trip"

5
22/05/2017

Although the remote was missing. I told the desk person and she gave me another remote and showed me how to program it. All in all the hotel was a good place to stay, close by to many restaurants a amenities and 10 minutes to9 Niagara Falls

"Vacation"

4
21/05/2017

Very nice place, would stay there again.Breakfast was hot and nicely served. Good selection. Bed was very comfortable. Bathroom was tasteful done in all grey. Should of gotten something for a reward s member . Each time we stayed before at other best western we have.

"Best Employees!!"

5
11/05/2017

As a truck driver, we stay in many hotels through the whole year, and we chose to stay at this Best Western on our vacation to Niagara Falls NY. Great place to stay. Will stay again for sure!! If I have any issues, it was that the bed was a little hard for my liking.

"Very well Maintain older hotel"

4
10/05/2017

This is an older hotel that was renovated and is very well maintained. To confirm our rating, we have been coming back twice a year for at least 3 years and plan to go back. There price is very competitive in the area.

"Not the best of best western properties"

3
09/05/2017

Beds were not up to best western standards. Exterior and interior need upgraded. Parking lot was rough and had a lot of puddles where cars parked. Heater in room kept going on and off in shot cycles and was noisy.

"Good economical family visit"

4
08/05/2017

Everything seemed clean and the staff was kind, professional and efficient. The rooms are a bit too small because there isn't much space for the luggage and the showers need a liner because water gets all over the sleek stone floor, which becomes slippery. The kids loved the pool. It was clean and the area looks well maintained.

"GREAT OVERNIGHT REST SPOT WHEN TRAVELING"

4
04/05/2017

We stayed at Best Western Summit Inn in July 2016 for an overnight rest stop. We look for a budget priced place when traveling, that is non-smoking, and inviting. Because we are budget minded, we don't expect the Taj Mahal, but we do expect a clean, bug free room in a safe location. This hotel met those qualifications. COMMENTS: ROOM: Spacious room had Queen beds, dresser, flat screen TV, remote, couch/chair, table, coffee pot, small refrigerator. It was off an inside hallway. Also, there was no comforter on the bed. Instead, there was an extra sheet covering instead. That is a plus in my book! BUGS: There was no evidence of bugs (I looked!). ELECTRICAL OUTLET: On the nightstand there was a light that had extra outlets in its base that made the charging of electronics easy. ODORS: No unusual odors. POOL: There was an inside pool which we didn't use, so can't really comment on. BUILDING: Looks as though the building was recently updated. AREA: I didn't notice loud noises, and I felt comfortable in the area. OFFICE STAFF: friendly staff RATING SCALE: Let me point out my "rating scale". An average rating means clean, but there was dust along the floor boards. I give an "excellent" ONLY to places that have absolutely no dust buildup anywhere (including corners and offer a free hot breakfast). I use the following scale when rating: 1 star: Yuck… would not return 2 star: Slightly better, but still would not return 3 star: Budget priced, with issues that may or may not have been resolved OR higher priced location with unresolved issues. 4 star: Either a budget priced location with no issues OR a higher priced location with issues that were resolved 5 star: Either a budget priced location with no issues and the room and surrounding area was absolutely clean, newer, well appointed with a hot breakfast provided OR a higher priced location with expected greatness due to being a higher priced location and EVERYTHING was worth paying the extra price. Bottom line, 3 stars or better indicate I was satisfied and would stay there again.

"Amazing hotel!"

5
03/05/2017

I would highly recommend this hotel to anyone for so many reasons. The staff are great, especially the woman who runs the breakfast area. She keeps it clean all the time, well stocked and is very friendly. Also the waffle maker has a cute heart shaped Best Western logo - nice branding there, BW hotel! The room we stayed in was large with a king bed and sofa bed. The bed was super comfy. The pool area was super clean and large. Now the downsides which are not so terrible really. In the room, although the shower head was somewhat modern, the water pressure was verrrrry weak, so I think that is the only thing that could use an improvement (p.s. Best Western if you need one, I know a great plumber in the area if you need help with that area!!). Secondly the pool was a perfect temp and the pool surrounding area is so huge that I could definitely see a jacuzzi being put in there. It was a downer that there was not one, although I did know ahead of time that there was not one. I just think having one would bring even more and more customers especially since I did not see many jacuzzi options in the area. There is so much unused space in that pool area. I was also surprised that there was not a towel bin area in the pool area. In more hotels they offer a place where you can get towels for when you are using the pool. Also if the breakfast could offer hard boiled eggs I think those are so popular, you can just grab one and go if you want. Also not a huge deal but there was no whole wheat bread option. With these minor things overall it was still a great stay and I will definitely consider this place again when visiting the NF area.

"Great clean convenient hotel"

3
01/05/2017

Close to the outlets mall and eateries. Close to the border too. We arrived late after 9 pm and on check in we were given 2 key cards. We walked to the rooms which was quite a stretch for a tired person and our allocated room couldn't unlock. We walked back and explained the situation and we were given newly programmed cards. My husband went to try and they did not work. The attendant came and tried unsuccessfully and she said the battery on the door must be dead. So she allocated us another room. Other that the room was clean and comfortable

Kristina B, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize for the door lock not working properly. I hope that you enjoyed the rest of your stay and will visit us again in the future. Sincerely, Kristina Baird Front Desk Manager

"Weekend stay"

4
01/05/2017

I enjoyed the people and the time spent at this hotel. Its in a very good location, close to food and not to far from the outlet mall. They have a nice pool and a very good breakfast in the morning for the guest

Kristina B, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Weekend getaway!"

5
25/04/2017

Best Western Summit inn, Niagara Falls, NY was close to so many places - shopping, restaurants, the border crossing, and all the the region offers. It had an inviting, clean and well cared for entrance and parking, that continued through the hotel. Our room was a good size, plenty of towels, a very comfortable mattress and FIVE pillows! All very nice!

Kristina B, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"not bad"

3
24/04/2017

Mattress and bad quality was not good. Room and lobby was good. Had better experience with other motel. Not impressed. Had better experience when last time i paid 60 dollars per night with super 8.... Here Paid 100 dollar.

"Best Stay with good value"

4
22/04/2017

Just staying one night is good. it's a little bit far away from the Buffalo Niagara Int'l airport. Taxi fee is a little bit expensive from airport to the hotel but the prices of room is cheap compared to the facilities of the hotel. the breakfast is served free and it taste good. the server at the restaurant was really kind. I enjoyed comfortably. If I could smoke in somewhere inside hotel I would be more happier.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review, we hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Do not stay here"

1
21/04/2017

We planned a two night vacation stay in Niagara Falls to see the falls and to shop. The room was chilly and damp. My wife got sick. The next morning we checked out so that I could take her home to her doctor. The hotel charged me for the next night even though we did not stay. The hotel should be responible for conditions that they create.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review. I apologize again that you could not be refunded as you booked a prepay room with a 72 hour cancellation. As I said in our previous correspondence, I did post rewards points to your account as an apology, as we of course would like all of our guests to enjoy their stay with our hotel. Sincerely, Kristina Baird Front Desk Manager

"Great location close to shopping"

4
17/04/2017

The hotel was clean. It had a nice pool and water was warm. Breakfast was nice too with waffles, eggs and sausage. We would definitely stay here again when staying over in Buffalo for shopping. Factory outlet mall only few minutes away.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review, we hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Ok stay"

3
16/04/2017

Things were ok here. Some minor things but overall it was ok. Rooms need a little more lighting snd the furniture updated. The beds were clean and comfortable and we felt at home during our stay due to the great attitude of the staff!

"Great hotel close to shopping"

5
15/04/2017

We visit this hotel a lot of years for our shopping in the states. The staff is friendly, breakfast is consistently good and the rooms are being renovated to be more modern. The location to Military mall is just a few minutes away and there is a lot of restaurants close by.

"Great location "

5
14/04/2017

Great location 5 minutes drive from ghd niagra falls Plenty of places to eat near by also bowling alley next door for extra entertainment Room very good we had family room for five of us number 227 two doubles one queen/king double and a sofa bed Parking just outside, swimming pool fitness centre etc Very good choice

"Great hotel"

5
13/04/2017

We have stayed there many time. Hotel has been up graded and is very nice. Other than the way the eggs are cooked at the otherwise great breakfast the hotel is perfect for us coming over the border to do a little shopping. Will go again for sure.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

". Issues with overnight staff Flo very unprofessional with a bad attitude..."

3
11/04/2017

Great place to stay... A few leaks thought building and broken furniture in rooms, but has plans to update and remodel. Biggest issue is with front desk staff name Flo...She is very inappropriate, unprofessional, and rude...She yells at children and talk ignorant to guest...She called the cops on guest when she causes the problems and distroyed hotel property by pulling cord out of the wall from computer room when it clearly states 24 hour business center just to make a point..She is way out of order and does not need to work directly with the public...

"Excellent Value"

5
10/04/2017

This hotel was a pleasant surprise. The rooms are very clean and updated, they offered a tasty breakfast with options like eggs, sausage, waffles, potatoes and much more. They had a beautiful large indoor pool area and an arcade which we really enjoyed. I always appreciate free internet and a business office for printing tickets, etc. The fitness area was well maintained and had all the basics. All the staff I encountered were very friendly and attentive to details.

"Great Stay at a Great Price"

4
06/04/2017

This hotel is a lovely find. The rates are wonderful and the rooms are comfy. The staff was helpful and knowledgeable. It's close to the falls and there are many places around that help a traveler out.

"Remodeled but Dirty!"

1
03/04/2017

We chose this hotel because of location and I understood it had been recently remodeled. The rooms and the halls have been redone but their cleaning staff is not doing their job! The place was a mess. The two photos I attached are in the first room I was given the chair was filthy as you can see and the belt laying on the chair was left behind by the previous occupant. We were given another room on the second floor that was acceptable. The photo of the gold colored chair is one of the chairs in the dining area, they all looked pretty much the same. My daughter didn't even want to sit down after looking through the whole dining room and trying to find a clean chair. I am pretty good at letting things slide slide but this was disgusting. I provided these photos to the management staff, they did change my room but nothing else was offered.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review Rick. I apologize again for the chair in the first room you were in, It has been removed and cleaned. The breakfast room is due to have new furniture in the coming year as well. I apologize for any inconvenience this caused you and hope that you will visit us again in the future when we have finished replacing the furniture. Sincerely, Kristina Baird Front Desk Manager

"Great Hotel"

5
03/04/2017

I haven't been to a BW in forever but when we did go we choose this one because it had an indoor pool, that was a must for the little ones. The staff were very kind to us and attended to our needs and so very friendly. My son forgot his tablet and his stuffy, they took the time to call us to tell us we had, the honesty alone was great! The room was clean, the pool and area was clean and the breakfast was delicious. Shopping malls were so very close I recommend this hotel. We had nothing but a great experience

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"Great night sleep."

5
28/11/2016

We stayed here when we went to the casino for a concert. Nice and clean. Some of the other motels on the "Blvd" look a little seedy but this property is modern and very comfortable. We only had coffee in the morning but breakfast looked very good.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Very nice place, great staff!!"

4
28/11/2016

This hotel was very nice. The pool was nice, no hot tub but can't have it all sometimes. Very good value for the rate. Breakfast was quite good. The staff were all terrific... I would reccommend this hotel. Lots of restaurants etc. near by

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Great hotel...great location!"

5
27/11/2016

We stayed at this location for two nights November 13 - 15. The staff on the reception desk were all very friendly and helpful. Our room was spacious and spotlessly clean. The hotel has obviously been newly renovated and our room very nicely furnished and had a very tasteful decor. The hotel is a lot bigger than it appears from first glance. It has a indoor salt water pool which was very clean ..could have been a little warmer for our tastes. Breakfast is included with the night's accommodation and it was great - everything from yogurt, hot and cold cereal, fresh fruit, waffles, eggs and sausage - something for every taste. Coffee and juice were available 24/7 in the breakfast room. This hotel is very close to shopping and a short drive to the Falls. Would not hesitate to recommend this hotel to friends and family and will definitely stay there on our next trip to Niagara Falls New York.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Great deal"

5
17/11/2016

At least in November, it offered a great price. Only 6 miles away from the Falls, with free wifi, breakfast and parking. Indoor pool and gym. Friendly staff, clean, and many restaurants nearby. It's a big hotel but did not look packed (it may be so during the summer).

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Clean comfortable"

4
16/11/2016

Been staying at this hotel for years. Always good service. Clean and accommodating. Great when kids were young as pool is open late and very clean. Also small arcade near pool. Has been updated since early days. Breaky goes till 1030am which is great. Same management for years.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Weekend Shopping Trip"

5
14/11/2016

Buffalo Ladies shopping trip and stayed at Best Western Summit Inn a great Hotel Rooms clean and spacious , Swimming pool area excellent Staff very friendly and helpful Breakfast is very good and there is 24hrs access to Microwave price is competitive with other Hotels in the area but I recommend you stay here. They also have Handicap accessible rooms and an elevator that goes to 2nd floor

"Clean, comfortable, fair price."

5
09/11/2016

Clean, comfortable rooms. Competitively priced. Good value for the money. Staff is eager to please, very attentive. Have been staying there 2 times a year for the past six years, and I'll keep on using this motel.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We were happy to see you again! Sincerely, Kristina Baird Front Desk Manager

"Very clean"

5
08/11/2016

Super clean hotel with friendly staff and reasonable rates. The beds are very comfortable and nice updated bathrooms. Good location for shopping and lots of food choices close by. Very easy check-in and check-out.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Very Comfortable"

4
03/11/2016

This was exactly what we needed after spending the night at a shady motel the night before. Front desk lady was very friendly and gave us a CAA discount. The room was clean, spacious, and quiet. Bed was comfortable and the only improvement we could think of was to replace the pillows as they were old and lumpy. But other than that this hotel had great amenities and the price was right. We would stay here again and recommend it!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I will have housekeeping change out the pillows in the room you stayed in, we appreciate you letting us know! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Good experience but need more interaction from ALL front staff"

4
30/10/2016

Regular front desk people must have been off the weekend that we were there. Professional but not socially interactive front desk people this time. Breakfast was lacking hot eggs, but had hard boiled, love the signature waffle, did not try the pool, which we regularly do because of social commitments. Clean, comfortable, quiet even though we were beside the stairs and elevator. Quieter than normal which was appreciated.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review. I apologize that we did not wow you with our service, that is normally one of our strongest areas of accomplishment. We hope to see you again so that we can strive to impress you. Sincerely, Kristina Baird Front Desk Manager

"Great Price, Great Hotel, Great Location"

5
26/10/2016

This hotel is so affordable and it is extremely nice! The rooms are all newly renovated and the pool is super clean!! Best place to stay minutes away from the falls! Only downfall to the room is there is no microwave, but there is a mini fridge!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Two wonderful ladies"

4
25/10/2016

Even though we were exhausted and irritated with bank card issues when checking in, there were two wonderful, friendly, charismatic and accommodating ladies who made checking in easier and feel like home. We were blown away as to how friendly and accommodating they were. With bank card issues while using in States - one of the ladies let us use their own cell phone to make sure we were able to speak to the bank and get a room. The manager (whoever they are) should be proud of their evening staff - these two ladies especially. They're there at a critical time when travellers are exhausted, frustrated and sometimes hungry, and are quick to make sure our stay was pleasant and our needs were met. Will be back. Thank you to the staff who made BW feel like a home away from home.

BWSummitInnMgr, Public Relations Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! I have let the ladies know how much you appreciated your service. Thank you so much for letting us know how they helped you! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Best Western SUCKS"

2
25/10/2016

Eating in the dinning room with HUGE garbage cans catching the rain coming in the ceiling was not very good for the atmosphere for eating to say the least. The tables were never cleaned between patrons, sticky, plates left laying and dirty! carpet disgusting. The food was terrible as well ended up eating FROOT LOOPS!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize for your inconvenience while you were here. We are currently replacing the roof and it has caused a few issues. I will certainly speak with breakfast attendants about the upkeep of the dining room, usually they are on point with their cleaning and customer service. I have applied a discount to a future stay in your file if you would like to visit again. Sincerely, Kristina Baird Front Desk Manager

"Just close enough"

5
25/10/2016

Most of my stay it rained but I was able to see the falls and see most of the city and do a little shopping . Coming back to the hotel was always nice being greeted with a warm sincere Hello and awesome atmosphere. Very quiet and safe enough for me to feel comfortable.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Clean and Comfortable"

4
21/10/2016

We selected this hotel based on TripAdvisor reviews and price. We found the hotel to be clean and our room and bed comfortable. The property is surprisingly deep and was much larger than we thought from our first impression. Renovations have been completed on much of the hotel, but there were some serious roof leaks in the breakfast area (we came during a particularly rainy and cold stretch of weather) that the staff was making their best efforts to capture and handle. The lady in the breakfast area was very warm and friendly - a great ambassador for this hotel.

"Nice Stay"

4
20/10/2016

The hotel had clean rooms with a very nice bathroom, decent breakfast and spacious swimming pool. From the outside the hotel looked small but inside seemed much bigger. I would have given 5 stars if there was a microwave in the room but overall nice.

"Nice"

4
19/10/2016

Stayed heer many times before. Very clean. Renovations nearing completion. New baths, rooms very nice. Greeting staff very cordial and helpful. Dinning staff very courteous .Breakfast buffet and dining facilities real nice. Top notch exercise room. A great price for the area, only a short distance from all the Niagara Falls sights.

"Convenient"

3
18/10/2016

We love staying at best western. This is very nice place to stay if you are visiting Niagara Falls. They provided grab to go treat if you are unable to eat breakfast at dining room. The hotel price is very reasonable.

"Enjoyed our stay"

5
18/10/2016

We enjoyed our stay. Lots of restaurant in the vicinity. A few minutes drive to Niagara falls state park. Parking is big. There is an indoor swimming pool. There is also a big bowling alley besides the hotel.

"Mostly quiet, clean and good value"

4
17/10/2016

We stayed here four nights while visiting Niagara Falls. It's not right near the falls, but a short distance (5 miles) away so still convenient. Niagara Falls Blvd is the main drag, so there is a lot closet to the hotel - Wegmans, Tim Horton's, drugstores, etc. The hotel appears to have been recently renovated, because everything was clean and new looking. Our king room was very clean and quiet (most of the time, see below), with a common balcony that overlooked the pool. Bed was comfortable, bathroom clean and well stocked (plenty of towels). Front desk staff were very friendly and helpful. Two negatives were while we were there. They were working on the roof - and it sounded like elephants were marching and rolling barrels on the ceiling in our room. We were out most days so it wasn't too bad however, one night they worked until well after 9PM and we were woken up around 9:45 by the sound of a nailgun (or some other hydraulic type tool). Other than that, this was the quietest hotel I've been in in a while - no noises from the hallways or the pool were noticeable in the room. Breakfast was also problematic. The room was a good size and clean, but the quality of the food/equipment was lacking. They had the usual waffle makers, one of which was broken the second day we stayed. They had no real butter, only vegetable oil spread and when I ventured to try that, four out of the four packets I opened were off color and looked like they had softened and re-solidified several times. I did mention it to the young woman stocking the fruit, but she just told me "That's all we have." I also heard another guest complain that the juice machine was dispensing warm juice. We skipped it the next two days to get breakfast somewhere else - there's only so many butterless English muffins and flabby sausages one can eat. In general though, this was a good value hotel and I would stay again (once they finish the roof).

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We are continually making improvements and hope to see you again once our roof is finished. Sincerely, Kristina Baird Front Desk Manager

"Smelly, dark, gym bad"

1
17/10/2016

Smelly, gym doesn't open til 8:00 a.m. which doesn't help if you work, broken items in gym, guest rooms were dark with missing light bulbs. Housekeeping only allowed to put one light bulb in each light fixture. Spoke to front desk, but front desk clerk states they "just don't know how to help". This was on a weekend that it appeared to be busy.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review. I am unsure of where this information came from about the lightbulbs. It is not correct. I apologize that you did not like our fitness center policies and will certainly look into the broken equipment. Sincerely, Kristina Baird Front Desk Manager

"Good Value"

5
16/10/2016

This trip was made to celebrate the retirement of a friend. My wife and the other couple decided that Niagara Falls was the place for this celebration, Upon arrival the front desk staff was friendly and answered a few questions about the area. The king room was spacious, clean, quiet and easy to access. Everything worked well with exception to the television which seemed to take a while to warmup. After which it worked fine. Beds in this hotel are very comfortable and maybe even new. The decor is a little dated but well kept. The hotel staff was friendly and seemed to enjoy their work. Breakfast was normal Best Western fare. It was hot and the variety was good. The breakfast area was very clean. Checkout was quick and easy. Again the front desk staff was very nice. I would recommend this hotel to a friend relative or anyone looking for a mid-priced hotel.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"First Time Stau"

5
14/10/2016

This was a very nice place to stay, it was easy to find. The staff was very friendly, helpful and professional. The room was clean and comfortable. Breakfast was nice, well stocked and better than most non-Best-Western hotels. We had a pleasant stay and would stay here again if in the area.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Good Value"

4
12/10/2016

The hotel rooms appeared to be recently updated and were very clean. The exterior and lobby were a little dated, but also clean and well maintained. Breakfast was good. Overall, it was a great price for a hotel that was an easy 10 minute drive to the falls

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. We are in the process of remodeling so hopefully then next time you come you will see an improved lobby. Sincerely, Kristina Baird Front Desk Manager

"Great hotel and location"

4
11/10/2016

I really enjoyed my stay here. I went with my siblings for a weekend stay and they absolutely loved the indoor pool. The staff was all great and friendly. They were also very helpful in finding places. The location was about a ten or fifteen ride to the falls and was close to many stores and gas stations. The rooms were a nice size but not big by any means. The only problem I had was the breakfast which wasn't horrible. I enjoyed it but it could've been better.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize that you did not fully enjoy your breakfast! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager

"Shopping Break"

4
09/10/2016

The swimming pool is nice and clean except that no hot tub and sauna in the area. It would be better if there is a restroom also. This place is one of our favorite BW hotels in NY. With a fridge TV, sofa, aircon and nice lights, the bed, pillows, duvet, bed sheets were good and working. The only issue was the dirty toilet bowl under the ring. Also, the attitude of the housekeeper was not good as she was not courteous and helpful. The front desk staff were nice, courteous and helpful.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize for the housekeeper, would you mind sending me an email so that I can address this issue? Sincerely, Kristina Baird Front Desk Manager

"It was GREAT!"

5
07/10/2016

At first we were worried when we drove from the falls to the hotel -- but it was better than we ever expected! Breakfast was great! A light bulb burned out and they had it replaced in a heartbeat! Wifi was excellent! It was very safe.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Pleasant stay"

4
03/10/2016

*)Very close to Niagara, though its not in the downtown, wont feel the drive. *) Rooms are clean and neat. They have indoor pool, would be great to relax after a day of walk in Niagara and they have some gaming stations too. *) Food is good, with timely refills *) Overall, had a good stay

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Small rooms no closet"

4
03/10/2016

Ask for handicapped room..got one first floor..however very small..no closets or place to hang towels..ironing board and iron or room size fridge...not up to best western standards...Ask manager they are trying to figure it out...clean hotel friendly staff..h poo wever room should n oink t be rented until this was figured out

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not have a place to hang your clothes. The clothing bars have been ordered we are just waiting on them to come in for the accessible rooms. Sincerely, Kristina Baird Front Desk Manager

"Not the best Best Western"

2
02/10/2016

We stayed here so we'd be close to the Canadian border for our Niagara Falls visit. Breakfast is barely breakfast (we ate at Denny's nearby). The hotel is small, rooms are small, Internet is slow (when it works).

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not like your stay! We have fiber internet so it should be incredibly fast on all devices. Please let us know in the future if you have an issue so that we can assist while you are here! Sincerely, Kristina Baird Front Desk Manager

"Value for the price"

4
29/09/2016

Closest to Niagara falls Airport within walking distance.Enterprise rental car is 2 buildings to the right for easy pickup. Hotel provides trolley tickets in case you need to use the bus. Breakfast has variety with with waffles/eggs. Comfortable room with business center/printer for printing tickets. Friendly front desk staff. About 6-7 miles from Falls park. Some restaurants are nearby but you can always take trolley to explore. Would have been nice if the hotel provides free shuttle

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Excellent facility//very comfortable and quiet"

5
28/09/2016

Very clean.and staff very helpful. The location was great for what we wanted to see,and the staff provided maps and directions to local point of interest. The cost per night was quite reasonable ,compared to other sites.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"A God send after a few bad nights in Millbury, Ohio"

5
26/09/2016

The personnel were terrific. Checkin and out easy. Breakfast way above average, with fresh fruits, bagels, waffles, et al. Open early and coffee and snacks available thru most of the day and evening. We got a room overlooking the pool which was not used by many. The pool is indoors. Bed was wonderful, shower was tiled and clean, very quiet during our three night stay. Only 15 minutes from the Falls and the list of recommended local restaurants was also terrific, notably Buzzy's, Como's and of course, any Ted's hot dog/burger spot. TV's had large HD screens and included HBO. We love the Niagara area (we're from San Diego), and anytime we're fortunate to return we'll always stay here.

"Quick, easy and cheap"

5
24/09/2016

We stayed 1 night to catch or Myrtle Beach flight the day. Clean, quiet, and easy unloading access from the rear door. Breakfast is awesome and they let us pro he car there for the week while we were in MB. Great place for a quick overnight.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Good value strange bathroom"

4
23/09/2016

I stayed here with my boyfriend and his son for one night during a trip to Niagara falls New York. We got a great price and the hotel was everything we needed. We swam in the indoor pool which was clean and had plenty of seating around it. Our room had two queen beds which were comfortable and there were lots of pillows with different softness/hardness which was nice. The bathroom was a little strange. Just a toilet and shower behind the door and the sink and mirror in the main room. That was actually helpful so I could do my hair and makeup while the boys showered. The strange part was there was no tub and no partition between the shower and the rest of the floor in the bathroom. So even with a towel down the water splashed onto the floor and it got soaking wet. Perhaps this is a handicapped shower but there were no signs of the room being especially for handicapped individuals. That's not a huge deal though just a minor abnormality. The breakfast was adequate and well stocked but the coffee was pretty gross. We checked out in the morning to go to the falls and then go home. It is about a 15-20 minute drive to the falls which is worth the price difference for the room. And there is a Starbucks on the way which is a treat for me since we don't have one in our town. I would definitely stay at this hotel again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! The room you stayed in is soon going to be listed as an accessible room, you are correct. We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Our "Go To" Hotel in Niagara Fall, NY"

5
20/09/2016

We have been using this hotel for our NF/Buffalo stays for years now - keep coming back as the quality is consistently good at a reasonable price. Over the past year, they have made quite a number of renovations to the exterior and interior. Our bathroom appears to have been totally re-done. There were a few roof leaks in evidence, but staff told me that project is being undertaken shortly.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"satisfied"

4
19/09/2016

Overall clean facility. Good distance from the falls. Descent neighborhood. Lacked a closet and needed a bit more light in room. But well worth it. Staff was good and room was comfortable. Bed a little bit high for my 73 year old mother.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! If you ever need, we do have step stools as the beds do sit a bit high. We would be more than happy to bring you one. We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Great Value for the $"

5
19/09/2016

Great Value for the $. Very well maintained property. I would stay here again when visiting Niagara Falls. It is around 5 miles from the hotel to see Niagara Falls waterfall on the US side of the border.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Very Satisfactory"

5
18/09/2016

Stayed two nights, Sept 16,17,2016. Rooms, including bathrooms, have been remodeled since last stay (5-6 years ago). Quiet, clean, A/C worked well. Great breakfast included in room price. Didn't get a chance to check out pool. Will do next time

"A Pleasant Surprise"

5
16/09/2016

We were two couples traveling to Niagara Falls on a four day road trip and knew nothing about the area so we chose this Best Western from a AAA tour book based on location and daily rate. What a surprise to find a newly renovated facility that was clean, located a reasonable distance from the Falls and staffed by a helpful, friendly staff. We were checked in by Christina who not only answered all of our questions, recommended places for us to visit, but then proceeded to help us unload a larger piece of luggage by climbing into the back of our van when she saw us struggling with it. I had read reviews that complained that the complimentary breakfast included hard-boiled eggs rather than scrambled, but the facility doesn't have a kitchen, and there were so many other selections, that the absence of scrambled eggs just wasn't a problem at all. The ladies staffing the breakfast area kept it clean and stocked and were very helpful. We would definitely recommend this location to anyone thinking of visiting the area.

"If You're Out of Options, Check This BW Property"

3
15/09/2016

The property did not look appealing either from exterior or interior. Hallway carpets in the first floor need updating. However, for one overnight stay, our most important criteria was getting a good night's rest so it wasn't all bad. But the reason this BW property wasn't rated lower was because the hotel front desk was very friendly, accommodating, and seemingly aimed to please. They appeared to be on top on guests' welfare and were very professional and pleasant and they showed they love their jobs. We had to leave BW by 6am after our overnight stay and the front desk person offered us breakfast and grab bags to go even though breakfast was not open until 7am. This kind of gesture goes a very long way to making anyone's day. Also another plus going for this BW property is its proximity to a variety of dining establishments.

"The" Best" Western"

4
13/09/2016

Another very enjoyable stay. Staff are very friendly and knowledgabe. We arrived at 2 am from Fort Lauderdale, everything was already for us upon arrival and where allowed a late check out. This location is close to to the airport, and every amenity imaginable. Thanks Christine and Amy

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Value for the money and Great place"

4
12/09/2016

The room was clean and the service was great. Breakfast was decent. Worth the price. Plenty of parking space and it is not too far away from the attractions. We drove but I heard they provide passes for the shuttle and the shuttle stop is just outside the hotel. They have an indoor pool which was clean and well maintained. I would definitely go there again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird

"Great place for our adult children and grand kids"

5
08/09/2016

The hotel was very good overall. The front desk folks were friendly; the rooms were a good size and very clean. Housekeeping personnel very attentive and efficient. Breakfast had a good selection and the room was large with plenty of seating. The indoor pool and game room was better than average and well kept. There was enough parking close to the building and was free. The only negative was a fairly strong chemical smell in the hallway. It was not overpowering and did not smell in the rooms.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird

"Diamond in the Rough"

5
07/09/2016

Although this hotel may seem outdated-the rooms are actually updated, pool area is large and open (not stuffy like most), staff is super friendly, breakfast has a few items that could be added to make it perfect but it was free. Great price and easily comparable if not better than other hotels across the street for double the price.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Very restful"

4
06/09/2016

Not sure the reason for the recent negative reviews. We found the front desk to be very helpful and polite. The room was spacious, two luggage racks, and clean. The king bed was comfortable. And the room was quiet, even on the ground floor during Labor Day weekend. Breakfast was crowded, especially all kids wanting to make waffles, but I'm a yogurt and granola person. We have been traveling for three weeks across the US, we have not been disappointed yet with a BW.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Desk Manager

"Great Hotel"

5
06/09/2016

Check in & check out was FASSSTTT ? We stayed for 3 nights and drove to Niagara Falls State Park every day, which is only about a 10 minute drive. Public transportation is available for minimal cost and the front desk can provide a pass for a free trolley service that picks you up right in front of the hotel and takes you to the park. We parked both in front and side of hotel, both entrance doors are near. Hotel is near to a lot of restaurants/fast food/stores where you can purchase any necessities (Dollar General, Family Dollar). Rooms were up to date and very clean!! I travelled with my mom and she inspects everything!! Rooms passed her test. There's a pool, on the smaller side, but was never occupied when we stayed. The workout room has outdated machines, but I doubt many workout during vacation =) they do have wall to wall mirrors so if you do zumba/yoga it's perfect plus they have towels/water machine in the workout room which is convenient. Now the most important part for us… BREAKFAST =D (we always book free breakfast hotels) they offer 3 types of cereal, oatmeal, waffle maker, coffee, juice machine, bananas, apples, tangerines, whipped cream, 2 types of bread, toaster, English muffins, hard boiled eggs, sausage links, mini danish, mini muffins, granola, yogurt in purple package I want to say it was Dannon, but I'm not sure… the bfast essentials are covered. Breakfast sitting area is very spacious and has a tv, the breakfast bar is also spacious but can get crowded at times. Overall a great stay, I would definitely recommend and would stay here again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Great location for a shopping trip"

4
04/09/2016

We stayed here for our shopping trip to the outlets. It was close to many stores and restaurants. Lots of parking at the hotel. Rooms were clean. The kids loved the small arcade and the indoor pool. Breakfast was included and it was a great continental breakfast with your own waffle making station.... Not sure why other reviews are complaining about the FREE breakfast. Lots of places to sit at breakfast too. Will recommend this place to others.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Just one night to see the falls"

2
30/08/2016

And one night was enough! The two blond girls at the frontdesk, were the most uninspired hotelemployees I have ever met! Room is ok, but needs work and is outdated. Indoor pool is nice but offers no changing rooms, that makes it a bit awkward when returning to your room in your wet swimclothes. Breakfast is a joke, skip it if you want to eat anything good. It is all prefab, processed, full of fats and sugar stuff. So nothing really tasty to find here. I don't understand why hotels keep offering this junkfood. Love your guest and serve a good meal or don't serve anything at all!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not like our breakfast. We try to offer a variety of options including hard boiled eggs and sausage, waffles, oatmeal, 2 types of bread,english muffins, muffins, danishes, apples, bananas, oranges, yogurt, coffee, tea and juice so that everyone might find something they would like to eat. I will certainly speak to the staff about being more inspired during the check in and check out procedures. Sincerely, Kristina Baird Front Desk Manager

"A mediocre budget hotel"

2
28/08/2016

I was a little disappointed with the rating on tripadvisor for this hotel. It certainly doesn't deserve the 4 stars it has. The hotel is quite old and it's starting to show. The bathtub in our room didn't drain properly so while you're showering you're standing in a pool of dirty soapy water which doesn't leave you feeling clean. But that wasn't the worst part, after I showered and started to dry myself with the towel, a huge ball of hair fell out of the towel. I was already half way to drying myself off. This was the total turn off. The breakfast is also pretty low on options. There's no omelet counter. Also the boiled eggs they had kept were ice cold. The self service waffle maker was a good idea but you'd better come in early if you want to get a shot at making a waffle. All in all, definitely not worth the money I paid for it.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not like your stay with us. By telling us the ways we can improve we are able to judge the changes we need to make. Hopefully we will see you again! Sincerely, Kristina Baird Front Desk Manager

"Weekend getaway"

5
25/08/2016

Hotel was older, but was very nice and comfortable. Room decor was older style, but neat and tidy. Location and access to things we were doing was pretty convenient. Would stay again. Breakfast variety was good.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We will soon be replacing the furniture in the rooms and remodeling the lobby so hopefully you will visit us again to see those changes. Sincerely, Kristina Baird Front Desk Manager

"Dated-Skip it if you can"

3
22/08/2016

We stayed here because we were booking last minute and the reviews were good. Don't know why. While this is not a terrible place, I really cannot think of how it rated as well as it did. The bathroom ceiling over the tub had clearly been damaged by leaks at some point. There were worn parts around the shower. Again, now awful, but certainly not meriting anything other than evaluation as an average sort of place where you can put your head down for a night if you need a place to stay. The outside looks better than the inside. We were there during hot weather, and the AC is one of those window units that goes on and off all night.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not like your stay. We are continuously improving our property and I hope you will stay with us again in the future to see the changes we are working on. Thank you for your review! Kristina Baird Front Desk Manager

"Happy experience comfortable stay."

5
22/08/2016

Perfect for family stay or mid budget accommodation near to attractions. Rooms were neat and clean, staff were friendly and accommodating. Breakfast served if guests are still eating. Good enough for what we needed. What I liked is their breakfast options and location of hotel to the falls.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"fantastic stay"

5
18/08/2016

We stayed at the Best Western Summit over Easter weekend. We had a fantastic time. We arrived and I ask if we could up grade our room to queen beds instead of double and they were able to do this at no added charge. The breakfast in the morning was good nothing fancy but still good. The pool was very inviting . We would stay there again. It was my husband , myself and 2 grandchildren 11 and 14.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"hotel stay"

3
15/08/2016

stayed at this hotel twice. Last yr. seemed to be better w/no real problems. This yr., could not get the dampness out of the room. A/C was on, but done very little for dampness. Bedding felt wet. Overall cleanliness was good. Bathroom was dated, but, functioned ok. Left early in a.m., because of the moisture problem.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize for the dampness of your room. Hopefully you will stay with us again so we can try to impress the next time. Thank you for your review! Sincerely, Kristina Baird Front Desk Manager

"Older property well maintained. Best if have a car."

3
14/08/2016

Located in an older part of town with Motel 6 and local low end motels around. 200 steps ( I counted) from our room to exit a desk. Large , clean room.TV and Internet worked well. Desk person friendly. Free breakfast ( last Marriot stayed in cost $20 per) just ok BUT IT WAS FREE. Enterprise rental close and $7 cab ride from airport... much cheaper than airport. De Dee's ice cream close and NOT TO BE MISSED !! Tour of falls picked us up here which was convenient. Front upper hallway smelled but could have been from new carpet.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I am so glad that you enjoyed De Dees, it is one of our favorite places too! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"over night stay"

3
14/08/2016

Our room was dingy, dark and the faucet was useless as it barely hung over the basin!! Obviously not the original fixing, and when used flooded the area!! we also had an extremely noisy A/C. we reported it the receptionist, who just replied 'they are all like it!'. We asked for it to be looked at and went out. Upon our return, at gone mid night, our A/C was still noisy! being English (???) we never took it any further but come the morning we wish we had........we were either too hot or too noisy to sleep. We had planned a 2nd night, but the receptionist was so frosty and unhelpful we decided to just leave!! Breakfast was ok, kept running out of things. One plus, there was a laundry machine to use.....im easily pleased normally?? sorry we wouldn't recommend this one at all, there are plenty of others to choose!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not like your stay. I hope that you can take a moment to send me an email and let me know which room you were in so that I can take a look. PTAC units for heating and a/c are a bit noisier than most people are used to, as it is operating in the same room as you, instead of being in another location in the building and blowing the heat or cold air in. This bothers some people more than others and I do apologize if your sleep was disturbed in any way. Unfortunately our sink tops were cut too far back and the manufacturer refused to fix them. I apologize for that. We are equally frustrated with wet sinks. Hopefully you had a fantastic experience at Niagara Falls despite the shortfalls of your room. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

"Great for kids and me too"

5
10/08/2016

Stayed for 3 nights. Room was good size and I especially liked how the bathroom was perpendicular from the room, which offered privacy too. Had a fridge which was helpful. Clean all around. Kids loved the pool which was large for a hotel pool. The free breakfast was decent. Had breads, waffle maker, sausage, cereal, fruit and hard boiled eggs. Would have liked scrambled eggs for variety one morning but overall good. There were plenty of tables in the breakfast area and we didn't have any trouble getting a table for 4 every morning. The front desk staff and the breakfast area staff were friendly, smiled, and were proactive in being helpful when they saw someone look lost or questioning. Plenty of parking. It was a easy to get to Niagara Falls State Park...about 7 miles or 15 minute ride and never had trouble finding parking there. There are some fast food restaurants nearby and a good pizza/sub place (David's).

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review. We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Good experience"

4
09/08/2016

Rooms were very clean, beds very comfortable, pool too small, not enough luggage carts. We had a leak in ceiling from rain but we were offered another room. Overall I was satisfied and I trust Best Western and will use it in the future. Price was a bit high but it was the weekend.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review and your suggestions. We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Great location!!"

5
05/08/2016

Very clean and friendly service. Good location right near everything. The breakfast was really nice and included with stay. Coffee and tea was available 24 hours in lobby. Pool was inside and really nice. Definitely one of the nicest hotels I saw in the area.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Will be back!"

5
05/08/2016

Woderful! Everyone was so friendly, and so accommodating. Breakfast was amazing! and Everything was so CLEAN!!! I'm a huge stickler when it comes to a clean hotel, and this was great! Best way to celebrate getting engaged at Niagara Falls. They also have a HUGE indoor pool and a game room!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Great Stay"

5
04/08/2016

Stayed at another BW at another city the 4 previous nights. The BW at Niagara was inherently better and perfect for us. Room was clean and comfortable, Wi-Fi worked properly; biggest thing was the breakfast area was huge compared to our other stay previously at another BW. Plenty of room. Smelled clean. Extra lock on the door was comforting also

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Best Western Summit Inn, Niagara Falls"

4
02/08/2016

This hotel was very good to stay while at Niagara Falls, NY for business or pleasure. They had nice and clean rooms and good size of continental breakfast in the morning. Staff was very friendly. Few comments: Depending on your room location, you may have to walk a long walkway. TVs are good but remotes are not great. It is minor issue for us as we didn't go to watch TV anyway. Still worth to know!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize about the remote. We have the new clean remotes, and because they have flat buttons they break easily, I will encourage the housekeepers to check them more carefully when servicing rooms. We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Good place to see Niagara Falls "

4
28/07/2016

Value for money hotel with ample parking. Checkin process is smooth, even late in evening. Good facilities including swimming pool. Free wifi & fairly good breakfast. Stayed for 2 nights. Good value for facilities provided. Close to restaurants & shopping area

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Very satisfied"

5
25/07/2016

We stayed here for 4 days, the only complaint that I may have is that they could have served some scrambled eggs instead of boiled eggs at lest two of those days, everything else was great. The gym is very nice along with the access to coffee 24 hours a day.

"10 year Aniversary"

3
25/07/2016

Service from staff was great. Room was above average . Breakfast lest desirable then used to at other Best Westerns. The cost of room was higher then the value of the room. We traveled to west coast past May better deals in La then here.

"Good for the price; nice pool!"

4
24/07/2016

This was my family's first time to Niagara Falls, NY. This hotel was reasonably priced for a tourist town. The pool area is very nice and has an awesome non-slip surface. The rooms were as expected, with some small annoyances. The furnishes were nice, don't get me wrong. But...there was just a few things that screamed "owners were on a budget" to me. The bathroom counter was extremely small. The sink basin was large and the faucet was nice, but they weren't a good match. The faucet BARELY reached into the basin. Washing hands produced a small pool of water all over the already undersized counter every time. They really should have added a gooseneck faucet with that sink. Water pressure was a little light for the shower, but not bad. The free toiletries were literally the size of my thumb. For a family, it's just ridiculous. Now, with that being said....the service was great. You could call and ask for anything at any time - be sure to ask for extra shampoo! Free breakfast was nice and as expected - waffles, pastries, cereal, juice, bread, bagels, etc, even some hot sausage. The staff was constantly on hand making sure that all breakfast items were full and available. The entire place was clean and quiet. We had a room towards the back of the hotel and had multiple car haulers parked in the lot overnight. We never heard a thing through the windows. Slept like a log. I would definitely recommend the hotel, with the knowledge that the room is a little tight and the bathroom is a little on the economical side. For the location, it was a great value with just minor annoyances. Enjoy!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Don't let the image deceive you"

2
24/07/2016

On the surface this place "looked" good at the height of tourist season. But what we actually got was unsatisfactory and bizarre. Neighborhood is sketchy. The Electricity didn't work in the rooms! The room stunk of mildew when we walked in. The sink drain was blocked. The A/C was old and loud. The shower curtain didn't keep the water in the tub and water got all over the floor and the mold was visible in the tub, amidst the grey tile! When we asked about peanut butter for breakfast the waitress told us that it was "nut free", but then I saw walnuts in the mini muffins. The bird poop on the Windows made for a lovely view of the parking lot. For nearly $240, I feel like it wasn't a good value. This is a cheap nasty hotel painted with a coat of lipstick for tourists.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize that you did not like your room. We do not offer Peanut Butter because peanut allergies are a major concern, and many people who are allergic to peanuts are not allergic to other types of nuts. We do not have an epi-pen on the property as they have to be prescribed to the individual person, so we try to play it safe. If peanut butter were to be on the edge of a table or a chair, and someone who had an allergy did not realize this, then they would be in danger. I have the list of complaints that you left at the desk here, most of them have been addressed, and would have been addressed during your stay had you notified us, one of the times you came to the desk to ask questions. The Electrical Outlets are connected to the light switch at the door. The Mold in the Tub has been investigated by the manager and one spot was found, and corrected. We are normally very lucky that our housekeepers don't miss much. I apologize for the bird excrement on the window. We have window washers scheduled for next week, hopefully they will come when scheduled this time. The Hairdryer (This is on your other list that you left at the Front Desk) Is connected to a GFI outlet, sometimes you have to push the reset button because the fuse in them trips. As far as the pricing, we always recommend to book early and save. You booked your reservation 3 days prior to arrival. The best way to get a discount is to book at least 3 weeks out, as we are a very busy tourist area. Sincerely, Kristina Baird Front Office Manager Best Western Summit Inn

"Great stay.....again"

5
23/07/2016

We stayed here again at the beginning of June and it was another great stay.Great pool,breakfast,and staff. Very close to restaurants and shopping. Niagara Falls State Park is just about a 10 minute drive. Thank you Best Western.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Great place to stay in Niagara Falls!"

5
22/07/2016

For convenience, value, and great breakfast and pool, the Best Western Summit Inn is a wonderful place to stay. This was our second time at this facility and everything went smoothly. It is close to Niagara Falls, great restaurants, and is right next to a bowling alley with 24 drafts on tap.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Disabled room review"

4
19/07/2016

The bed was very high to be able to get my 91 yr old mother into, as well as to get her safely out of without sliding on the floor. No towel bars to hang washcloth or towel, no closet in the room. No wheelchair was available to assist my mother. The ramp(incline) to get to the disabled room #102 was difficult for my mother to get to with a walker.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review. The rooms we have are not technically Accessible rooms yet as we still have to replace the furniture to accommodate. We do offer the roll-in showers and wider doorways though. You are correct that we do not offer wheel chairs at this property, I have never personally seen a hotel offer them but that is a very good suggestion for the future. Sincerely, Kristina Baird Front Desk Manager

"looong hallways but clean"

3
19/07/2016

If you have trouble walking, be warned the hallways are long and, at least on the first floor, there are ramps (good for wheelchairs, not so good for hip/back problems walking uphill). Other than that, staff was pleasant, breakfast food was decent, room was clean, beds comfy, ac worked, and water was hot and plentiful. Pool looked nice, with two raised decks for watching the kids swim. We didn't use the pool, but that's a nice aspect of it. The front doors to the lobby are not automatic, but the doors around the side of the building are. We didn't realize this until we had muscled our stuff through the push/pull front doors, so maybe this tip will help someone :) Overpriced, imho, but I guess because of being in the Niagara falls area even though its actual location is on a strip-shopping center kind of street. There are plenty of chain restaurants in the area to grab a bite. There was an outlet right next to the bed that had no cover on it. We didn't bother to report it until checking out, so hopefully they took care of it. Not safe at all to have such a thing in a place where many families with young children stay.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We did take care of the outlet, thank you very much for letting us know! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Nice remodeled hotel"

4
19/07/2016

This was a very nice hotel for the area. Recently remodeled rooms and plenty parking. Large breakfast area. Nice pool area. We took the trolley shuttle to Niagara Falls which wasn't that far away but due to the shuttle's route, took 30-45 minutes. Save on parking fees and the hotel gave out free passes. Nice perk.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Priced very high"

3
18/07/2016

My husband and I always stay at best western hotels because you can usually count on them to be good. I will say this one in Niagara Falls NY is pretty nice it has been updated and looks nice inside but it is the most expensive one I have ever stayed at. The breakfast was good too but not better then other ones so even though it is summertime I really believe $250.00 for a standard king room is really high. It ended up being over $300.00 with tax.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! Depending on when you stay, and when you book, the prices fluctuate greatly. It is always to book early and save, and if possible stay Sunday through Thursday at almost any hotel to receive the best pricing. I apologize that you felt the rate was high. Sincerely, Kristina Baird Front Office Manager

"Surprisingly Nice.."

4
16/07/2016

This is a surprise. The neighborhood doesn't look great, but the hotel is nice and clean. Rooms are larger and clean. Breakfast area was open, nice, clean, and had drinks and snacks available thru the day. The pool area was very nice but no hut tub. Flo, at the front counter, is very knowledgeable of the area and was a great help. I was satisfied with the price/value. I wish the grab and go bags were available all day, like they are at the BW Holland. Close to Everything!! Loved that!!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Nigara"

5
16/07/2016

My room have a free coffee machine to make a cup of coffee.The breakfast is small place and the food noting else to pick them. The indoor pool in so small no room to swim and the fitness room is small nothing to pick to do loss weight.

"tour bus picked us up at the front door and returned us after the tour!"

5
14/07/2016

This was a short visit for my sister and I to see the Falls again since we had not been to Niagara since we were Teens! The Hotel provided us with excellent service, a very comfortable, clean room and a delicious breakfast. We were extremely pleased with the Summit as it exceeded our expectations. Would stay there again.

"Shopping sprea"

3
12/07/2016

So we just went to the states for some shopping and we have stayed at this hotel in the past, but it has changed, we liked it before the hotel offers breakfast, and still do, the receptionist been there for a while, looks miserable, the price of the hotel has increased why, they did some Reno's bit for a beat western not worth it. The elevator stinks, the breakfast layout needs to be re-planned, the waffle station should be on its own so people can get to the other food. Also maybe put the plates and forks on its own so that it's accessible, and seriously, we are trying to get out our food the employee cleaning the counters, really wait till no customer are away from the food and then wipe the counters. Also where the waffle area is the garbage can with a lid, wrong Choice waffle batter all over and the cups for the waffle batter too high to reach for kids. I think management should really have better look at the setup, I also called front desk and no one ever answers, I needed extra blanket and to find out what time check out is, good luck the miserable receptionist must of figured too much work to answer the phone. I really don't think we will go back One last thing spider webs all outside by the flower pots, not welcoming. The smell in the front lobby, isn't inviting. Thanks for waste of time we left will never come back unless there is noticeable change and worth the price. Your Reno's need a lot of work and so does the employees if you don't want to work go elsewhere.

"Better than expected"

4
12/07/2016

I prefer a Hyatt or Holiday Inn but I'm on a budget now. I was impressed with this Best Western. It was very clean. I let the baby crawl around on the floor which I'm really funny about. The room seemed small but it was comfortable.

"Niagara Falls trip"

5
12/07/2016

The staff really make this hotel outstanding. They will do anything to make your stay enjoyable. The amenities are top notch. The location is near many restaurants and a mere 10-15 minutes away from the falls. Breakfast was amazing and the staff made sure it was always well stocked. They even have a "to go" service if you want to grab a bite in a hurry. The rooms were comfortable and spacious. The pool is huge and there is a nice area surrounding the pool so it never felt crowded. There were also plenty of chairs and tables to relax or set things on. The parking is plentiful and none were far away from an entrance.

"Quick Trip"

4
10/07/2016

Quiet, comfy beds, nicely updated décor, always love a mini frige, clean, everyone was pleasant. I did not have the breakfast as I was going to a breakfast meeting. The pool looked nice although I did not get to use it.Great location It is just 5 miles from the falls and shopping, I will definitely stay again when in the area, and would not hesitate to refer friends and/or family here.

"Decent place 20 min from falls"

3
07/07/2016

Clean decent place about 20 minutes from the Falls. Close to Niagara international airport. Breakfast had good continental options. Rooms look ok. We stayed on the 1st floor. Noise levels were not too bad. Bathrooms can use some updating. Friendly front desk staff. Check in and check out were quick.

"Not too far from Niagra"

4
06/07/2016

Stopped over before seeing the Falls. Fifteen minutes out from the action at the Falls. Nothing fancy, but pretty good accommodations. Good customer service, especially at the breakfast bar. We appreciated the hostess's recommendation for dinner.

"Great Location & Value"

4
06/07/2016

Hotel recently renovated. Room updated, fresh very clean and comfortable. Continental breakfast included a plus (eggs would be a nice addition). Indoor pool, fitness room and business center very nice. Staff top notch! Excellent Niagara location and value!

"Not the best BEST western hotel"

3
06/07/2016

This hotel is about 10 minutes from the Falls and a good value during a holiday weekend. The check in clerk was great and the appearance of the hotel as you walk in is good. We did however experience some problems which were not resolved during our stay. The cleanliness of the room was not up to par. There were strands of hair in bathroom area and food particles on carpet near the bed. We also found it strange that a 3-4 star hotel would not have digital HD channels on their TV. We brought it to the attention of the front desk and the night manager came to our room but she was not helpful. After a few minutes of pressing a few buttons, she simply said "we don't have HD channels". We spent $125 a night and no HD. She responded "we spend $10,000 a month for cable TV and basically walked out of the room. Not a professional response from a manager. We will not stay there again

"convinient location, nice & clean place"

4
06/07/2016

Best western hotels have never let me down. I don't believe in using expedia or hotels.com just to save few bucks. Their cancellation policies are terrible. The hotel we stayed at decent breakfast, clean rooms, nice pool. They should think about adding a hottrub or two. Gym equipment was very good. wifi speed was excellent and that is what kids care about. No one cares for what is on TV nowadays.

"Great Hotel, Seven Miles from Falls"

4
05/07/2016

This hotel is in great shape with a very nice pool area. The room was very clean and the wifi worked. The free breakfast was very good with a couple of waffle makers and hard boiled eggs. There were also many other choices. I would stay here again.

"Excellent Hotel by Niagara Falls!"

4
04/07/2016

Our family of (3) had a very nice stay at this hotel. This is an excellent hotel about 10 minutes from Niagara Falls. Looking back on our trip, we are glad we chose to stay away from downtown instead of right by the falls. The downtown area is very busy. Hotel is very clean, offers friendly service, and a nice continental breakfast is included. The pool area was great and also very clean and well kept. The negatives are very minimal and are not even worth mentioning in this review. If you are looking for a nice hotel to stay at by Niagara Falls, this is an excellent choice. We were given a nice AAA discount as well!

"Deceptivley good"

4
30/06/2016

Booked in quickly after rejecting the Days Inn and it was surprisingly good. It is a motel style after all but couldn't really complain. Its not up market but clean, helpful staff, great pool, carpets were good, ice on tap, beds comfy and clean, breakfast adequate to start the day, unlimited coffee, decaf too. All in all great value.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird

"Pleasant stay"

4
29/06/2016

Clean, comfortable affordable. Friendly staff ! Conveniently located. Just ask that no children be placed over your room if you want a good nights sleep. The beds where very comfortable and evidently "jump-able" :)

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize for the noise you experienced during your stay. We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Close to the Falls"

4
28/06/2016

Nicely remodeled hotel within 10 min of the American Falls. We did a Grey line tour where a tour bus picked us up to the falls and returned us back after the tour. It was good to do because they got to park closer to locations at each stop. Breakfast was okay and they had a good size room set up with lots of tables and chairs. Easy check in and check out. Many restaurants in the area and the front desk Has a llist of recommended places to eat!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
We are so glad you enjoyed your stay! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Typical Best Western"

3
24/06/2016

Older and dated facility, but clean rooms, breakfast and fair price. Do not expect anything upscale. This is a good value for those who want to be close (7 miles) to the Falls without paying the price. It is a straight shot to the Falls from the highway in front of the motel. Good for families as well as couples.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We have been slowly updating the hotel over the past few years and will hopefully have everything completed this winter. We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Clean rooms, friendly staff"

5
24/06/2016

Staff were friendly and helpful. Rooms were clean. Breakfast was good. Not sure why fitness room doesn't open until 8, as we needed to be up and leaving before that time, but it does have a treadmill, elliptical, bike, and multiple weight machines.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! If you would ever like to use the fitness center earlier, please feel free to come to the desk as we would be more than happy to open it early for you. I apologize for your inconvenience. Sincerely, Kristina Baird Front Desk Manager

"Best hotel in a dump town"

4
23/06/2016

Driving down Niagara Blvd is depressing. It is like Radiator Springs from the movie Cars. But this hotel sticks out. Very well kept, clean, nice front desk. Rooms are right for a short visit.. Prices were right as well..

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review ! A lot of the businesses in this area are under new management so hopefully we will be seeing more improvements toon! We hope to see you again. Sincerely, Kristina Baird Front Desk Manager

"Best Western Niagara Falls"

5
21/06/2016

This stay turned out be enjoyable. The owner checked us in. everything was handled smoothly rooms were comfortable but I thought they needed a little more light. Lay out of bath was a little awkward but after a little time we were able to work with it. When we asked for a recommendation for eating they gave us a prepared list. We this found a couple of restaurants that were excellent. Thank you.. .

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"couple days after getting home"

5
17/06/2016

It was fantastic. The cleanliness was spot on. The staff was pleasant, courteous, The hotel was 7 minutes away from destination and we were given great instructions. When it came till to leave THEY went on the internet and got the directions, printed them out and went over them with us.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I was more than happy to help you! Hope you reached the next hotel ok! We hope to see you again soon! -Kristina

"Needs better design for guests with mobility restrictions"

3
16/06/2016

This motel is well-above average for motels along the major tourist routes in US Niagara Falls. While not as close to the major tourist attractions as many, it if an easy, short drive to the Falls area – and there are numerous shopping opportunities in the immediate area. The price was fair, given our visit was during peak season. The continental breakfast is very limited – the usual bread/cereal products, boiled eggs, and small sausages. The room was clean and attractive. My only complaint is the lacks of accessible feature for persons with mobility challenges. The front door is not an automatic door, requiring the visitors to open the door by hand – rather surprising these days. The rooms are aligned along a single long hallway, with two awkward ramps, with only a couple of outside doors. My room, despite my request for an accessible location, was located at the very end of the hallway. There is only one small handhold in the tub and none for the toilet. The beds are also surprisingly high – I am 6'2” and my feet could not reach the floor when sitting on the mattress. This could be an unnecessary problem for a shorter person even with good mobility.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank yuou for your review! We are currently undergoing renovations to make the property more accessible, and we look forward to welcoming you in the future when these renovations are complete. That you very much for your review! Sincerely, Kristina Baird Front Office Manager

"Good value"

4
16/06/2016

This hotel is very reasonable priced for the area and close to the falls and plenty of restaurants. I did not use the pool or any other equipment. The hotel is at the end of a renovation project rooms are updated clean and larger compared to other hotels in the area

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Nice Clean Room and Good Location"

4
14/06/2016

Stayed here last week for the first time. Room was immaculate and the pool was a plus. Breakfast wasn't very appealing, but it was ok. I would have liked some eggs and fruit. Very friendly staff and close to restaurants. I would stay here again because I liked the pool.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We do feature Hard boiled eggs, and apples, oranges and bananas for breakfast each morning, I wonder if they were being restocked while you were in the breakfast area. We look forward to seeing you again! Sincerely, Kristina Baird Front Office Manager

"Good Stay"

5
10/06/2016

It was located next to many restaurants and was easy to find. It has 2 queen size beds and was clean. The kids loved the indoor pool. We recommend it was a good deal for the great rate. And it was only a couple miles from Niagara Falls state park.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"A very good hotel to stay at in Niagara Falls NY"

5
09/06/2016

My wife and I booked a king bed at this hotel while staying overnight in Niagara Falls NY. About a week prior, the Desk Clerk called me and advised that some of the rooms near the room I had booked were being refurbished and she had concerns that the noise level may not be to my satisfaction and If I wouldn't mind being booked into another part of the hotel with 2 queen beds. I of course had no objection. Upon our arrival she advised me that the refurbishing had taken place and she was able to book me back in my original choice of room. She also made some very helpful suggestions as to where we could dine that evening. Our whole experience at this hotel was very pleasant with a great breakfast being had the next morning. A great time!!

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Overall a good experience"

4
08/06/2016

I'm not a fancy guy and really, our goal was to get away, go to the Falls, and just browse. The one great plus here is that the trip to the said waterfalls is quick and painless. There is plenty of shopping in the area should you choose to do so. Even thought the hotel property sits on a busy road, the room was quiet, comfortable, and in good repair. This place is built like a tank. The pool was clean and warm. The beds were given 5 stars by young kids - so maybe they were just exhausted (GOAL) but I believe them. Yes, there is a bowling alley next door but that did not offend me. There are also some room construction projects going on, but really not excessively early in the morning. We left by 9AM both days we stayed to go have fun, so I can't speak for any noises later in the morning. Just be aware, there is definitely some interior remodeling going on. The hotel staff is generally friendly. Some do speak broken English, but that's okay. We never had to ask for anything. Shower was good, breakfast was good, and the parking is safe and secure. Well lit and in good repair. Because of that, I'd recommend this property as a good value.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Perfect"

5
08/06/2016

Best hotel of our trip so far. Clean rooms and very comfortable. Great pool. Large and very clean. The breakfast room was very clean and the food area was kept clean as we ate. Someone was always checking to be sure that there was plenty of food and coffee. Best coffee of the trip so far also, including truck stops and restaurants.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Desk Manager

"Great Stay As Always!"

4
03/06/2016

We have been staying at the Summit for a number of years and always find the staff most welcoming. The rooms are clean and the beds are so comfortable. The grounds are kept beautifully. Close to great shopping and other attractions. Would not stay anywhere else.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Kristina Baird Front Office Manager

"Great place "

5
02/06/2016

This hotel was perfect for us. It was very clean, staff was extremely friendly. Breakfast has good variety. Waffles, sausage, hard boiled eggs, yogurt, toast, cereal and fruit. We really enjoyed our stay. I would recommend Best Western as a great place to stay.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Kristina Baird Front Office Manager

"Good value and affordable stay"

5
01/06/2016

Stayed her with my family whilst on a fly drive holiday across New York State The hotel was located just a short distance from the main area of Niagara Falls. Good location as it was not too far to drive after visiting the Falls, although during the day there were planes overhead these stopped at night and the hotel was very quiet. The hotel had good facilities including a swimming pool and laundry.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Kristina Baird Front Office Manager

"Rooms under construction. Noisy after 8:00 A.M."

3
01/06/2016

Breakfast just O.K. Would have liked warm eggs with my sausage and toast. Rooms under repair. Why put guests on 2nd floor over rooms being worked on. Tile being hammered out, drilling, tile saws and more.Should have complained but would have to repack and i'm sure they would not comp me at all for the inconvience.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review. I apologize for the noise during your stay, unfortunately we are trying to improve our property and in doing so, sometimes there is construction noise. We would have been more than happy to move you away from the disturbance. Sincerely, Kristina Baird Front Office Manager

"Good Hotel"

4
30/05/2016

Pool is great. Kids loved it. Easy commute to Niagara Falls. Friendly staff. Decent breakfast included, although don't expect any scrambled eggs or bacon. Usually sausage and make-your-own waffles, plus cereal and other breads and muffins.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Great value"

5
29/05/2016

My wife and I stay at this hotel very often and we are always extremely satisfied. Money well spent and great value. A great start to a long trip, or just a weekend shopping getaway. A nice pool area and early morning breakfast are a definite plus when we travel!

"Stay at BEst WEstern Summit Inn"

4
25/05/2016

Best WEstern is known for being excellent. WE have always enjoyed our stay except this trip/ The "breakfast" consisted of cold sausages and ice cold hard boiled eggs (?) The waffle machine was broke and either burned or didn't cook waffles Also, several smaller motels had offered free shuttle service to the Casino and to the FAlls. Why didn't Best Western offer that? It is big enough to offer that service. This was a disappointing event for me.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not enjoy your stay with us. The waffle machine can certainly be a bit tricky if the timer is not triggered properly. Other hotels in the area don't actually have a shuttle for the falls, but are calling the free bus tickets that we all receive a "free shuttle" when really it takes almost an hour to reach the falls. I will review meat temperatures with the breakfast staff. I hope you will stay with us again so that we can impress you. Sincerely, Kristina Baird Front Desk Manager

"Kid's Weekend"

4
24/05/2016

We had 17 in our group. I have no complaints about this hotel. We had a great time in Niagara Falls. The kids loved the indoor pool. The free breakfast was a nice start to the day. The front desk employees were always friendly and helpful.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Volue for money"

4
19/05/2016

The 2 bed double room was nicely decorated. However, it was too small and not enough space to move around. Need soap dish in the sink area. Enough to eat at breakfast, but please provide real eggs, as the artificial eggs provided is the only let down.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We now have hard boiled eggs on the breakfast so hopefully the next time you come visit you will be able to enjoy them. Sincerely, Kristina Baird Front Office Manager

"Happy 40th"

4
18/05/2016

In town with husband to visit Niagara Falls late arrival was greeted with a smile , quick check in . Clean room , a little dated , but clean. Close to major highway easy access to major attractions and good food. Have not gotten a chance to do breakfast nor the pool since we just got in , will return to update post :)

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"The hotel was close to shopping"

4
13/05/2016

The hotel was close to shopping and was quiet . Breakfast was very good and the area of the meal was clean and bright. Rooms were clean and updated, the bathrooms were also clean and well maintained . The beds were firm and clean.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"great value moderate hotel"

4
08/05/2016

This hotel is in a great location close to border shopping and restaurants. Compared to the motels in the surrounding area this hotel is on the higher end in terms of quality and amenities. The staff at the front desk were friendly and welcoming. The room is a smaller size but was clean and seemed to have had some updates. The wifi was a great bonus and no issues with its function. The kids loved the pool it was clean, warm and salt water which was nice. Like many other hotels the pool towels were very small and so I would bring my own towels next time. The breakfast area was clean, well stocked, but would have like to see some healthier choices of bread and cereal. They did have fruit and yogurt as a healthier choice. We would return here as it was a great deal for this property, we are Hilton members so this was our second time at a best western and we were pleased.

"Best Western Summit Inn Niagra Falls, NY"

4
28/04/2016

Pleasant stay. Loved the pool. Enjoyed the breakfast. Best sleep I've had in months!!! My family slept very well, too. Check-in was great, quick, efficient, professional, friendly, informative....Pizza from Budzby was good, delivery time reasonable, didn't hear traffic from street even though it is a very busy thoroughfare

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Average"

3
24/04/2016

Less than what I am used to with a Best Western. Breakfast was sub-par. At 12:31 another guest had been given our room key and tried to open our door. The clerk in the morning said "oh that was a funny story...you were given the wrong room at check in....a regular guest was given the same room key" Not Funny at all at that hour. No compensation, no mention of additional points, nothing other than to say that it was funny. Very disappointed. We were on a visit to Niagara University - if my child decides to go there, it could mean many more visits over 4 years....I would have to seriously think about staying there again because of this incident. Overall, it was just OK.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize again for the mixup regarding your room keys. It was of course never our intention to inconvenience you during your stay. If you would like, I can post a discount off of your next stay to your profile at our property. Please let me know if this is agreeable by either emailing us or calling direct. Sincerely, Kristina Baird Front Office Manager

"Never disappointed"

5
18/04/2016

I have stayed at this location with my wife many times. Never been disappointed and very friendly staff. Property well maintained and very clean. Beds are very comfortable. They also have a great breakfast.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon! Sincerely, Kristina Baird

"Not worth the money"

2
14/04/2016

Staff at this hotel care so little and are so not helpful that it might have been a better experience to sleep in my car. It sucked big time and you can tell that the management of this facility also wasn't overly interested in guests having a good experience. As they say, excrement flows down hill

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize that you did not like your stay. I hope that the email exchange we had addressed some of your concerns and hope that you will continue to stay with us in the future as you have been a longtime guest of ours. Sincerely, Kristina Baird Front Office Manager

"Highly Recommended"

5
11/04/2016

Excellent and friendly staff, clean rooms, great hotel location for shopping and attractions. The rooms are a good size, clean and comfortable. Delicious breakfast makes a great start to the day. Pool is very clean and a perfect size for family fun.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird

"Best Western Summit was great!"

5
08/04/2016

We stayed here recently for 1 night while on a shopping trip. Great service; receptionist was very helpful. Great room with a really nice firm bed. Very good continental breakfast with waffles, sausage, and others.AND the pool was an added bonus.Very convenient to shopping malls.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird

"Weekend Spring Break "

4
07/04/2016

Good: staff, bed, pillows, bed sheets, breakfast, carpets, other fixtures, pool & gym Bad: heater (noisy), ceiling damaged, bath tub no stopper, no whirlpool/sauna The hotel is almost perfect but requires to improve on the bad or missing important pieces to complete the comfort during the stay.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We have tub stoppers at the front desk that we are more than happy to bring up whenever you like. I apologize that your heater was noisy. Unfotunately when they are right in the room with you, as compared to another room at home, it is more disturbing. We have the energy saver models that turn themselves on and off and sometimes that bothers guests too. I apologize for your inconvenience. We hope to see you again soon. Sincerely, Kristina Baird

"Our "go to" hotel in NF, NY"

4
01/04/2016

We stay at this property every time we are in the Niagara Falls, NY area. It is consistently good and clean. Staff is friendly. Good BW breakfast. Nice indoor pool. Close to shopping. They have done quite a bit of updating since last year. Our bathroom was totally refreshed. There was evidence of a roof leak in the bulkhead above the TV - that still needs attention.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird

"Great Stay"

5
30/03/2016

My husband stayed here for 2wks on a work related trip. Rooms were clean, staff was very friendly and helpful. Hotel was close to restaurants and activities. This hotel was a great stay and would highly recommend. My husband was very pleased overall....we are planning a family trip back to this hotel in the summer. Only 2 cons .... breakfast would be better if it started at 6am for those who are early risers and would of liked to of had a small microwave in room.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! We actually set the breakfast up before the posted breakfast time, so that our early risers can enjoy their quiet cup of coffee. We don't have microwaves in the rooms, because it makes the rooms smell like food instead of clean laundry. Thank you for your suggestion! Sincerely, Kristina Baird

"Best value in the area"

5
29/03/2016

Clean room. Great breakfast. Especially love the waffles. 24 hour coffee and tea. Prox card entry key. Close to mall, restaurants, and everything in the area including the airport. Quiet. Lovely pool. Good climate control in room.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Good place"

4
27/03/2016

Stayed for 2 nights, room spacious and clean, good air conditioning, good room service, unfortunately got a 2 double bed instead of a king, breakfast was ok but repetitive on the second day, got to make our own waffles with golden syrup, yessss :)

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird

"Updated with a recent renovation."

4
27/03/2016

This hotel has undergone a good renovation. That includes all areas of the facility. Great outdoor parking that is free. A free breakfast buffet is served each morning. The breakfast is your typical free hotel breakfast but served in a proper room. Has a big indoor pool for the kids. I would stay here again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird

"Very Disappointed"

2
26/03/2016

My family recently stayed at this hotel for 3 days starting on March 13, 2016. I was very disappointed by numerous things. First many of the outlets did mot work and it was hard to charge our electronic devices. I was happy that this hotel have breakfast, until I saw it. I was very disappointed in the egg paaties. Most hotel has a scrambled egg, not a round very thin patty. Finally one day when came back ro our room after housekeeping cleaned the room. I was very grossed out to see patches of blood on the top cover on both of the bed. We had to call the front desk and ask for more linen. I was glad rhat it was our last night. The front desk staff was not very friendly or inviting. Many of my other family members stayed at the Four Points hotel and it was much nicer for only about $5.00 more. I wish we stayed there.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize for your aggravation. I do recall asking you how your stay was when you checked out, and you did not mention any of the above. I am unsure why the housekeepers did not see the blood that you had left on the sheets, I apologize. I will review this with them. Our hotel has now switched to hard boiled eggs instead of the egg patty. We had scrambled eggs before and they simply were not very good Sincerely, Kristina Baird

"Everything was excellent"

5
24/03/2016

Good value, clean and modern. Have stayed there a few times and always have a good experience. Excellent breakfast, which includes protein. Easy access to the room I always get my room preference. Will stay there on my next trip.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for you review! We hope to see you again. Sincerely, Kristina Baird

"Very Good"

4
20/03/2016

Good place to stay. Close to Niagara Airport, they have no shuttle, but a taxi is around $6. You can Park,Sleep and Fly here. Rooms were very clean and beds very comfortable. Hotel front desk staff are welcoming and friendly. Rooms are reasonably priced. Breakfast buffet was shall I say, "really gross".

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for you review! We are actually in the process of improving our breakfast, I apologize that it was not up to your satisfaction. If you have a moment would you mind contacting us to give specifics on what you did not like for breakfast? We are interested in as much detailed feedback as we can receive. We hope to see you again. Sincerely, Kristina Baird

"Close to shopping and late night bowling alley"

4
18/03/2016

I spent a night here and thought it was a very well rounded hotel. I rarely swim but I had a sore back so i floated in the pool a half hour and it was great . I had the free breakfast and it was pretty good there was d.i.y. fresh waffles, lots of yogurts, bagels, fruits and cereals etc. I walked the 200 feet to the bowling alley, bar and restaurant and had some wings and appetizers- all very good. I was also very impressed with the location for shopping.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for you review! We hope to see you again. Sincerely, Kristina Baird

"Not bad"

4
14/03/2016

Clean and fair price for the rooms. No adjoin rooms available. Service at front desk was not great! Pool was good Need extra blankets in rooms Close to shopping and restaurants. Parking free and close to doors

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! The adjoining rooms are for rooms with two queen beds, we don't have adjoining rooms for double beds. If you had liked to pay the $10 upgrade fee per room, we certainly could have accommodated your request. Please, if you ever have any requests in the future, we would be more than happy to bring extra blankets or any other supplies to your room so that you can be more comfortable. I apologize for your aggravation. Sincerely, Kristina Baird

"Great"

5
03/03/2016

Good service . Nice breakfast . Very clean . The linen , bedding , pillows , mattress , towels are all excellent quality and well maintained .We will return . Well located near all restaurants , stores and airport .

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Office Manager

"great spot close to the airport"

4
27/02/2016

My wife and I have stayed at this hotel several times when flying out and returning to niagara NY airport. Always a great experience.Staff are always helpful especially considering the arrival and departure times

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for you review! We hope to see you again soon. Sincerely, Kristina Baird Front Office Manager

"one night stay"

3
27/02/2016

worth the money except for the water pressure. Beds were extremely comfortable and the pool was nice. Hotel was nice and clean with no problems with noise. Staff was friendly and helpful. The breakfast was so-so.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We are making some changes to our breakfast soon, and I hope you will be pleasantly surprised! If you could let me know which room you were in so that I can address the water pressure issue, I would greatly appreciate it. I apologize for your inconveniences. Sincerely, Kristina Baird Front Office Manager

"I would choose another Hotel next time."

2
21/02/2016

The Staff were friendly, mild nod for greetings. The rooms were normal. Not the cleanest I have experienced. Hair in the sinks, and on the hair dryer. (Glad I didn't have a black light.) My alarm clock didn't work and when I asked assistance in the matter, it was deflected and not taken seriously. ( Yay cell Phone Tech) The Chairs in the two different rooms were ready to collapse. The breakfast buffet was good for being included. The fresh waffles were a nice surprise. I cannot speak to the price comparison for the area, but there has to be better for the price.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I am hoping that you will take a moment to send me an email and let me know when you spoke to the staff about these issues so that I can find out why they were not addressed. I apologize for the inconvenience we have caused you. Sincerely, Kristina Baird Front Office Manager

"Great Getaway"

4
16/02/2016

Our hotel was clean, neat, and nicely decorated. Staff were polite, friendly and professional. We had a wonderful room with a clean and comfortable bed. Internet access was speedy and easily accessible. There were restaurants and a mall close by for shopping and dinner. All in all a great getaway spot that we will use again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Quiet, restful enjoyable stay"

5
16/02/2016

Stayed here on way to another town, near eateries, they have some close by eating placed and other attractions. Pool was enjoyable, although no hot tub. Breakfast was the normal links and flat eggs, with cereal and pastries. Enjoyed all day coffee and juice. Bowling next door, very good pricing on Sunday nights.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"GREAT DEAL!"

5
15/02/2016

I was very pleasantly surprised at the affordability of this hotel! My family and I stayed there for three nights during my son's hockey tournament at Niagara University. My first impression was how clean the bathroom and room itself was never mind the hallways and common areas. The breakfast is advertised as "continental" however, there were many hot selections such as waffles, eggs and sausages. All the breakfast items were really great! Although the hot food and pastries are removed, the breakfast room is open 24 hrs. for microwave use, hot water, etc. We were on the first floor and had easy access to our vehicle at all times. The games in the game room area are very reasonably prices (25 cents for Ms. PacMan) as well as the snacks in the vending machine and the guest laundry facilities. The pool is well maintained and the location is only 5 or 6 miles to Niagara Falls. There are many amenities in the area. I am very busy and never take time to write reviews, however, I was so happy with the price of this very clean and convenient hotel, I felt it necessary to give back what I could.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Nice stay"

5
14/02/2016

Best hotel check in/out that I have had. Super friendly staff, easy to talk to and very helpful. Great quality in the room, accessibility to everything. Enjoyed breakfast that is part of the room. Room was quiet, easy to get to. Nice big TV for viewing. Excellent facilities such as, pool, workout room and snack/drink machines.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Great value for Niagara Falls travellers"

5
11/02/2016

Hotel and room very clean. Staff friendly and efficient. Indoor pool, fitness center and business center convenient. Less than one mile from Niagara Falls airport and excellent park/fly/stay value. Basic breakfast buffet included. Comfortable beds.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Pros and Cons"

3
07/02/2016

Stayed here for one night for a weekend shopping trip with my sister and kids. I decided to book this hotel since I had some leftover gift cards I wanted to use. Because my princess sister was indecisive I kept changing the room type. I initially booked a best value rate that had cancellation available. Somehow when I changed this reservation to a different room type I didn't notice that now the best value rate was now non refundable (I just assumed it would've been the same). Anyhow, eventually I settled on the suite (2 queens and a King bed) since my sis insisted on her own bed. The hotel looked pretty empty when we arrived. It was a Friday night, and one of the colder weekends of the winter. Not many people at the outlet either (only a short drive away). The woman at the front desk checked me in and asked for a credit card. Since this is typical I didn't think anything of it. When she handed me a statement of my receipt I inquired about how I could get the gift cards applied to my bill, and this is when she informed me of that rate I booked. At that time I was pretty positive that I didn't book an advance purchase rate, but any rate she refused to refund the card and process the gift cards. I wasn't demanding or rude, but I felt I was dealt with in a very condescending manner. Honestly, how much would it have really costed them to process the refund and keep a satisfied customer. Ultimately, it was my error for not double checking and just assuming the policy was the same since the rate type was the same, but it could've been handled in a nicer way. I later found out she was a manager! On to the room. It was on the second floor with a shared balcony overlooking the pool. It was huge! It was just one large room with the 3 beds in it, but the kids were happy to have the extra floor space. The room was clean and in good condition. There was even a sofa in the room, but no desk just a small table. For a room that size at $117/nt it was a decent value. But with the poor exchange rate (CDN$) it didn't feel like such a great deal, especially since I was paying out of pocket now instead of using gift cards. The kids enjoyed the pool, and it was nice being able to see down from the room (luckily my sister was happy to go down to the pool with them while I got some quiet, alone time). ;) Complimentary wifi was pretty fast and no issues here. Breakfast the next morning was pretty no frills. About 3 different types of sugary cereal, some different flavored fruit yogurts and oatmeal packets. They also had apples and oranges, plus sausage and those scrambled egg rounds. There were only two waffle makes, but one was out of service so that created a ridiculous line so the kids didn't bother to get them. The pastries were the typical dry, packaged kind. Some mini muffins, and two types of danishes, plus bagels. My sister had the oatmeal and I brought my own packet oatmeal from home, and of course the kids opted for the pastries and a scrambled egg. The egg was overly salted so they didn't finish it. I'm generally not a fan of hotel breakfasts and this is probably the first time I didn't go to Original Pancake house for breakfast (was on a diet at the time). Personally, I generally find these hotel breakfasts mediocre, but I guess depending on what you like to eat in the morning you may not mind. We had an early lunch at Cheesecake factory so that made up for the bad hotel breakfast. The only other issue we had was that our tv wasn't working, and when we tried to turn it on the light would flash like it was turning on but never did and kept making an annoying clicking sound over and over. We eventually pulled the plug since we couldn't sleep. I didn't bother to let front desk know until the morning, since it wasn't a big deal to me. The woman in the morning was very pleasant and said she would let maintenance know about the problem. Overall, it was an average stay at best. Personally, I would not stay here again. The value to price paid ratio wasn't great. There are a lot better hotels near Boulevard mall and Walden. I almost booked the new Home2suites by Hilton with points, but again since I had the gift cards I thought I'd use them up (funny it didn't work out that way anyway). I travel quite a bit, and I'm generally not hard to please as long as service is good and rooms are clean, but this property just fell short.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize again that you were not able to use your gift cards. Unfortunately when you book a pre-paid rate you receive an additional discount on the room, which makes your cancellation window larger and charges your credit card ahead of time. Because of this we are unable to apply gift cards and refund the credit card. It does cost the hotel extra as we have credit card processing fees and also gift card processing fees. I will certainly pass your recommendations about breakfast along to the general manager. Sincerely, Kristina Baird Front Office Manager

"Perfect for a short stay, just RIGHT"

4
11/01/2016

This is the second time I stayed in this hotel. It's clean and provides a nice place for short stay. Their breakfast area is spacious, choices are abundant. There are two self-served waffle makers, (may need to line up to get your own because each takes 2 &1/2 minutes to make ) syrup available ( just no whipped cream nor icing sugar though). There are also muffin, danish, white bread, whole wheat bread, English muffin, bagel. Toaster available. Choice of cereals. Coffee & Tea available. Bed is comfortable, the heater is quite loud and noisy. In order to have a good night sleep, you may have to turn it off but then it will be too cold.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Met and exceeded expectations"

5
07/01/2016

The employees at this hotel are the best and this location is very close to the Falls without paying the Falls prices. Lot's of good restaurants in the area also. If you want good selections just ask the front desk staff they are very informative of the area.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"DON'T STAY HERE"

1
03/01/2016

This hotel is nested between & extremely dilapidated motel & a bowling ally. It is a family owned and operated hotel & you would never know it by how unpleasant the front desk manager Kristina speaks to you. She is extremely condescending and rude. There was a problem with the reservation, she did not treat us as a paying guest, rather like a huge inconvenience.,SHE LACKS RESPECT!!! The room had no outside window: instead it had a sliding door to a balcony over looking the pool and shared by 3 other rooms, YUK!!! The lighting over the mirror was dark and dingy: making it hard to apply make up & for my husband it was hard to see shaving.the breakfast was of lower quality than of Best Westerns we had stayed at. We would not recommend this hotel at all and due to our experience with the front desk. Due to this horrific experience we will NEVER stay at another Best Western again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review. As you can see there are many good reviews about our property and myself and I do strive to make every guests stay fantastic. In reviewing your other reviews it seems you were here a few months ago and truly did not enjoy your trip to Niagara Falls. The rooms over the pool are actually in quite high demand as people like to be able to sit on the balcony in the evenings with their friends. Nearly every weekend we have guests booking between 2 to 4 of those rooms to be able to enjoy them. The "dilapidated" motel you speak of is next to our property and unfortunately I don't have control over what they do over there. Their rooms are actually fairly nice for a motel. The bowling alley is a bowling alley. It's recently been remodeled and is 1 of 2 bowling alleys in the city. Another thing we do not have control over. They are our neighbors and fellow business owners who pay their taxes and keep their properties clean. I'm almost positive you are the guest who didn't book her reservation correctly, then proceeded to scream at me and tell me to go "F" myself when I tried to explain that the room was sold out for the third night and that the price had gone up because it was a higher volume date. Who then also flipped me off while driving out of the parking lot. The lack of respect was certainly not on my part in this case. We tried calling the number you left as you were gone for the day, but you had given us your home phone number so we could not reach you. We had to move your bags from the room as it was booked for the evening and when you found that out you were unreasonably angry. We do not encourage you to stay again, simply because I may not be here and you might abuse another staff member, who is not management, and that certainly would not be fair to them. Sincerely, Kristina Baird Front Office Manager

"Clean and recently Renovated"

3
31/12/2015

Stayed 1 night at the BW Summit Inn recently. The room was recently renovated and was clean. The property was clean and nice sized. Staff were generally nice. The only minor issues include the two front glass doors. They were too close together, where if you open one door the the other would bang into your or your luggage way too fast. These were not sliding doors either. The doors were also not handicap friendly, if this is important to you. The other issue was that the lighting outside for parking lot on the side of building was not as good as it can be. As I was unable to find a spot in front of hotel, I parked on side of building. Lighting could have been better.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! The doors are a source of aggravation for us as well, we are hoping to renovate the lobby in the upcoming year and in doing so we can rip the doors out and replace them with automatic doors. I will ask the general manager to look into the lighting in case we have a bulb out, as it is usually not quite so dark out there, thank you for bringing this to our attention! We hope you will stay with us again in the future. Sincerely, Kristina Baird Front Office Manager

"Christmas Shopping and Weekend Break"

4
31/12/2015

Stayed for one night to spend for a weekend break as well as for a Christmas shopping for a better deal. The pool is great but would be better if a hot tub, shower/dressing room, and a spa are available. The complimentary hot/cold breakfast was good. It's unfortunate to witness that a Female Room Attendant (FRA) was badmouthing loudly a male housekeeping staff without any considerations to the guests passing by along the hallway. Any issues could have been better handled. The FRA was calm and polite despite the insults made by the FRA. I heard it's a matter of simple management or approach. The situation occurred was disgusting and not acceptable.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! Can you please email me at [email protected] and let me know which day the room attendant was doing this? I would like to address it with them. I apologize for the unprofessional manner in which they acted. I hope you will continue to stay with us in the future and hope you enjoyed your stay otherwise. Sincerely, Kristina Baird Front Office Manager

"Best Western Niagara Falls"

4
20/12/2015

Clean, and comfortable. Close to the outlet malls and the Niagara Falls Airport. Breakfast was ok - nothing exciting but plentiful. Nicer than many of the other places in the area! Lots of restaurants nearby

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"hotel stay for one night"

4
15/12/2015

very clean room and helpful staff on front desk. close to airport and only 5 dollars cab ride to airport and very prompt when called free Wi-Fi free breakfast buffet cold cereal, eggs, waffles, tea coffee and fresh fruit

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Great Park and Fly Hotel"

4
10/12/2015

If you're flying out of Niagara Falls NY airport, this is a great park and fly destination. The airport is literally 5 min away by cab. Hotel is tidy with a nice pool and close to several restaurant options.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"fresh"

5
09/12/2015

I have stayed at this hotel many times in the past for work reasons. I reacantly returned to see that they have transformed it inside and out. fresh paint and newly update rooms with pleasant and charming colors. I most definatly will return.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Couldn't Be Any Better!"

5
08/12/2015

My sisters and I were very pleased with this hotel. All staff were friendly, room was perfect,very clean and welcoming.The mattress very comfortable. Breakfast was fantastic, a great assortment to choose from and food was constantly refilled. Location was perfect as I needed to be in between Lockport and Niagara Falls.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"good clean hotel, near everything."

5
07/12/2015

This is a very good hotel that is close to shops, coffee shops, and the Fashion Outlet Mall. Only about 10 minutes to the Mall on the local transit bus. It is clean/very helpful and courteous staff. The breakfast is a hot breakfast, though it advertises continental breakfast. So that is very good. would highly recommend this hotel, at Summit Inn whether you have a car or rely on the buses.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird

"Good experience"

3
06/12/2015

Decent hotel for a decent sleep. Comfortable beds. Dining room was dirty and the ceiling tiles were disgusting just needs to be cleaned or replaced. Vacuum carpet after people leave their tables. Front desk service was very good

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We had a leak in the breakfast room roof, and have continued to replace the tiles while it was repaired. We hope to see you again! Sincerely, Kristina Baird

"Great stay !"

5
29/11/2015

Amazing value for the money; nice breakfast; great staff and location close to outlet mall; Only issue some noises coming from other rooms during the night; however, not a deal breaker; probably the largest breakfast area I've seen in any hotel that we have stayed at

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! In the future if there are ever any disturbances please let us know right away, as we like all of our guests to have an enjoyable stay. Sincerely, Kristina Baird Front Office Manager

"IMPROVING WITH EVERY VISIT"

4
22/11/2015

It is obvious management is continually striving to improve this property. We have been here several times, and the quality of the hotel gets better with each visit. Our room has been re-decorated, and it is very nicely done. The bed was very comfortable, and I would like to have it in my home. It appears the breakfast area has been expanded, and there was no waiting for a table, which is a common problem in most other hotels. We have stayed at this hotel, by my count, seven times, and the experience keeps getting better. I did not rate this hotel as excellent, because, in my mind, there isn't a hotel in the world that rates excellent. This hotel is as close to perfect as it can be. Well done.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope we will see you again! Sincerely, Kristina Baird Front Office Manager

"Clean, and close proximinity."

4
22/11/2015

We enjoyed our stay at the hotel, we were able to check in a little early, the room was satisfactory and the staff was very helpful with directions. We did have breakfast each morning and it was both healthy and filling.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope we will see you again! Sincerely, Kristina Baird Front Office Manager

"November get-away"

3
19/11/2015

Have stayed at this property a number of times as we like the location and proximity to shopping venues. You can see investment being made to the property in the guest room décor and enhanced security measures for entering the building. However, investment in staff would be something that should be considered. Colleagues that I encountered during my stay were disengaged and went out of their way to not make eye contact or even to say hello.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! Can you please let me know which staff members you are referring to? We hope we will see you again! Sincerely, Kristina Baird Front Office Manager

"The very best hotel in the area!"

5
16/11/2015

The staff are great, very friendly and informative. They are renovating and the rooms look great. The new beds and pillows were so comfy that you just did not even want to leave them. Kudos on great beds! The swimming pool is clean and sparkly and very peaceful. the included breakfast was everything that you would need. We come back here every year would not think of going anywhere else. They are really taking very good care of this hotel.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope we will see you again! Sincerely, Kristina Baird Front Office Manager

"Niagara Falls"

4
14/11/2015

Hotel was just fine. The breakfast was nice - plenty to eat, a nice variety. Hotel was neat and clean, friendly staff. Location was good to get to the falls and many other events. Very easy to find. Lots of shopping and restaurants in the area.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Office Manager

"Great overall."

4
12/11/2015

Nice rooms clean and tidy Got there late after 1 in the morning lol with no problems checking in staff were helpful and still awake the bed was nice there was free wifi. good shower nice and hot good size car park breakfast was ok.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"best Western review"

3
01/11/2015

had a late check in. staff were tired but friendly and helpful. visited family before heading to our double queen bed room. spacious enough for us to use our pack n play for our 18 month old. when he finally went to bed I found blood stains on one of the bed top sheets. it was late so I did not call service just told front desk in the morning. they were apologetic and gave us a discount on the room. she was very helpful. breakfast was good I enjoyed the sausage and waffles there was a nice variety of food for us to enjoy. we will be back next year when we make our yearly visit.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize again about the stain on your sheets, we have no idea where it came from but reviewed again with our housekeepers about proper protocols. We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Northeast road trip"

4
28/10/2015

My wife and I came to Niagara Falls from the Pacific Northwest for the first time.... We checked into this hotel based on Tripadvisor ratings, location, and price... This was a nice hotel a few minutes from the falls, out of the hustle of downtown. There are many restaurants, Sams Club, grocery stores, and Walmart nearby.. The room was clean, staff was friendly, breakfast was good. The only downfall was we could hear the people talking in the room next to us, and rude people letting their kids run up and down the hall yelling at 8:00 in the morning. I understand this is not the fault of the hotel, and not a deal breaker for us... If ever in the area, we would absolutely stay here again.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! I apologize that the noise disturbed you! We hope to see you again. Sincerely, Kristina Baird Front Office Manager

"Great overall!"

5
26/10/2015

Our only issue was children running the hallways and not much staff could do about that. Otherwise great friendly staff at front desk, very clean and a good breakfast selection. Other guests seemed pleased as well, did not hear to see any negativity.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Office Manager

"BW Niagara Falls"

5
22/10/2015

The staff very nice. They had a nice sense of humor. Hubby likes that. Room was comfortable and clean. It was relatively close to Niagara Falls. It was also close to a number of restaurants. We booked at another Best Western and was somewhat easy to process.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Would stay here again"

4
21/10/2015

Room was clean and comfortable. AC/heater worked fine. In room refrigerator. Close enough to Niagara Falls. Nice free breakfast with make your own waffles, sausage, eggs etc. Only complaint... extremely low flow shower.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"weekend getaway"

5
21/10/2015

Always friendly , clean and fresh. Love going here they remember you from previous visit .. Close to all amenities and shopping. Swiimming pool great, rooms very clean and updated. Breakfast amazing , staff awesome.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Great place to stay"

4
21/10/2015

Warmly greeted, room was really clean and comfortable. The bed was excellent. The breakfast was good, with lots of room to sit and eat. Bacon would have been a good addition. Overall a very nice place to stay.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Most expensive I ever paid but worth it"

4
21/10/2015

I paid $597 a night but it's worth it because I can't find any room in town that night so I paid. Breakfast staff was very nice and front desk was helpful. Next time I will stay again but I will book in advance..........................thank you

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review! We hope to see you again! It is always a good idea to book ahead to save. Although the family suite can be quite expensive, it sleeps 8 people. Sincerely, Kristina Baird Front Office Manager

"Just okay.."

3
21/10/2015

Not sure what I was expecting, but it served it's purpose. Beds weren't the best but it was somewhere to sleep. Location is good if traveling to the falls. Parking lot filled up fairly quickly. Fire alarm went off very early in the morning. It was a false alarm, but we were never given the all clear.

"the best"

5
20/10/2015

great staff easy check in easy check out very very very clean hotel great beds will all ways stay here great price great area close to all shopping great parking close too room we were late checking inn but had no problem our room was held with no deposit

"Updated and modern"

4
19/10/2015

We stayed here one night. Our receptionist was great and additionally gave us an excellent recommendation for a restaurant . The motel appears to have been recently renovated to a very good, modern standard. The decor is lovely, our room was very well furnished and equipped, very clean and had very comfortable beds. Wifi is fast and included in the room rate. Whilst not on Main Street the motel is well located, not far from downtown. There are numerous restaurants in the area and outlet shopping. Breakfast was served in a large airy room. Perhaps not as great a choice as some other best Western's but more than adequate. This motel is very good value.

"Great place to stay at Niagara Falls"

5
19/10/2015

Nice and cozy hotel within driving distance from the Falls and multiple restaurants and cafes. Staff is extremely friendly and carrying - we have had a great experience there, including quiet area, great breakfast and very affordable price!

"Looking for comfort, cleanliness and convenience? This is it!"

4
18/10/2015

Recently spent 2 nights here at the Best Western Summit Inn. Friendly, attentive staff, clean rooms and delicious hot breakfast. Great "Mom and Pop" authentic Italian restaurants close-by. Don't get caught-up in the hype by the Falls. Great Value!

"Great hotel for the price"

4
18/10/2015

We used the suite, we had 6 adults but could have comfortably fit 8. it had 1 separate bedroom w/ a King size bed. and the main room had 2 queen beds and a sleeper sofa. Very clean and the hot breakfast (eggs,sausage) was not bad. Withing 12 minutes to the falls.

"Great value"

5
13/10/2015

Excellent helpful staff that all were open and friendly. They went above and beyond to insure my wife and and I enjoyed our mini vacation at the “Falls” The breakfast was an added plus and actually delicious.

"Ugly location, great motel & great people"

5
10/10/2015

What an ugly place to put a motel. But it is close to the airport. Motel itself is in great shape. Looks good from the outside. Even better on the inside. Front desk people were wonderful. Very well informed on the area. Where to go for everything. How to get there. What not to do (don't drive into Canada if only going to Niagara Falls. Walk across the bridge!) I would give this place a 10 if possible.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you very much for your review Bob! We sometimes wish we were a bit closer to the falls as well, or in a slightly different neighborhood. We were built in the 60s and a lot of the businesses around us came later. Luckily we are very close to the mall and airport and find ourselves lucky in that regard. Thank you for your compliments to the staff, they are thrilled! We hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Exceeded expectations"

5
07/10/2015

Spent one night at Best Western on way to Niagara Falls. We were very surprised to see the cleanliness and upkeep of the facility. Beds were VERY comfortable. Bathrooms were clean - no grunge or mildew. Rooms were nicely appointed with flat screen TV and air conditioning that didn't wake you when it turned on. The staff was very accommodating and friendly. The Continental breakfast was more than I was expecting. Overall, we were quite satisfied with the facility and would have no hesitation about staying there again or recommending to friends.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you so much for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Office Manager

"Small vacation"

4
06/10/2015

Nice clean rooms and not far from attractions. Staff very nice and friendly. Breakfast ok but not up to Best Western standers in the past. We ask about Trolley system and were given tickets for the day unfortunately when we took it down town and then was ready to get back on they never showed back up and was told they ran stops about every hour waited 2 hours and ended up getting cab back to Hotel at a cost of $25.00 should have drove and parked. Not the Hotels fault.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
I apologize for your aggravation with the trolley! We don't usually have many issues with the city transportation system except that they are a few minutes late every once in awhile. I will bring your concerns to the NFTA. Thank you for your review and we hope to see you again! Sincerely, Kristina Baird Front Office Manager

"Needs outomatic doors"

3
05/10/2015

Overall, the hotel was nice, the room was clean & large. However, my wife's son is in a powered wheel chair. The hotel did not have automatic doors so that we could get him in easily. The breakfast was good. Would I stay there again, yes. I jsut wish they would upgrade the doors.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! I apologize for your frustrations. Automatic doors are on our list of things to renovate and should be installed soon. We hope to see you again soon! Sincerely, Kristina Baird Front Office Manager

"Perfect for what we needed "

4
05/10/2015

Stayed 2 nights, about 6 miles from the Falls, very friendly and helpful staff! The room rate was $88. I felt the parking lot was safe and well lite. Breakfast was OK, the usual. WiFi was weak. Restaurants, shopping and bowling alley next to motel. I would recommend this motel to anyone. If your a smoker not much place to smoke. I normally travel on a motorcycle and I would feel safe to park in lot, no covered parking. Hope this helps.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Office Manager

"Could be better. "

3
30/09/2015

Pros: Friendly staff. Easily accessible. Good locality. Good food though the options were less. Cons: Not sure if the linens are changed when a new guest check in. One of the bed in our room had dirty sheet and blanket.

BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review
Thank you for your review! Please always let us know if you have an issue with something in your room we would be more than happy to fix it, I apologize that the linens werent clean. We hope to see you again! Sincerely, Kristina Baird