Best Western Summit Inn

Nice, clean place. Wonderful staff. Good value.

My husband and I stayed in this hotel for one night. Check-in was easy. The room was clean and quiet. The lights were dim. There was no bath-tub stopper. The bed was comfortable. Breakfast was available with a few hot and cold options. There were no tables because it was so busy, so we had to eat standing up at a counter.

Great location. Close to restaurants and stores. Short drive about 20 minutes to Niagara Falls. Very clean rooms and great breakfast.

This property is very nice and the staff are excellent. Very reasonable prices other than peak season weekends.

We picked this hotel as it was close to the Niagara Falls NY airport . We only stayed one night - Jan 3-4. Called the hotel directly and asked for the least expensive room for two seniors - room had two double beds ( sufficient ), large TV, desk and chair, fridge, bathroom with tub. Very clean and comfortable. Check in clerk was efficient and friendly. Breakfast buffet in the morning - pretty much everything you needed to start your day & good coffee too. Desk clerk on check out was kind to call a cab for us in the morning to get us to airport. We would definitely stay here again.

This hotel was conveniently located to everything Very good breakfast for on the go we felt very safe and had a comfortable night sleep with no problems or issues

Excellent proximity to everything, well maintained hotel. Couldn't beat the price for being so close to the Falls and the tourist district. Our room was clean, as was the bathroom. Wierd with no alarm clock though. Breakfast was amazing both mornings we were there, have a good selection. The staff were kind and friendly. The only issue we had was having to have our keys re card three times while we were there. The pool are was clean, but it was taped off on a small section due to the trim coming off. They even have little arcade machines, that we used! Oh and coffee, on tap, 24/7!!!

The room wasn't too bad Bed was so high could hardly get in it. Had to ask for towels and wash cloths every night. They never freshened up the room or replaced our towels. Breakfast buffet was okay but the same things each day.. wouldn't stay there again.

On first glance I thought it was good , although going by other reviews I was expecting great things. Yea that never happened! Don't eat the breakfast, regardless of what others say. And no I wasn't expecting anything magnificent, I know it's a hotel chains continental breakfast. Don't expect outlets to work or fridges to keep things cool or for housekeeping to give u towels. What u can expect is stains on the comforter and a wet bathroom floor because the room above left their shower curtain out so it leaked into your bathroom. And yes everything was told to the front desk and I contacted the higher ups as well. Not worry, they are all over it🤣🤣

The property manager/owner "Mike" is extremely rude and verbally aggressive. He called me, I did not call him. I had several concerns regarding front desk staff and the reservation process. Mike looked up my number on my reservation and took liberty to call me and he was very aggressive. When I asked to make a complaint regarding this, he informed me that he was the owner and I was not able to file a complaint against him. Best Western needs to be aware of this situation. Customer Relations has been contacted. I have stayed at this property in the past and I am totally appalled by this treatment.

The best part of our stay was the staff at the hotel especially Lisa, she was very helpful, friendly, and knowledgeable about the area. We also enjoyed being so close to Niagara Falls and all the fun activities! We also enjoyed a small Italian restaurant close to the hotel. Unfortunately, the quality of our room wasn't the best. We noticed a lot of moisture in the room, there was no fan in the bathroom to allow the room to vent out the moisture and smell. The room smelled very musty. The carpet always felt sticky, the walls had stains, the refrigerator didn't work the best, and an annoying part of the bathroom sink is that the faucet was so short that water ended up all over the counter top constantly and we had to wipe it off for it not to soak up our travel items, toothbrushes etc. It was gross! Lastly, never book with a third party as we got charged double for our room for two nights and we booked months ago. We also found out a local 4 star hotel offered more amenities closer to the falls for a much lower price. We feel as though we were a part of a huge scam. We also talked to the front desk several times and no one could help us, or wanted to. If you take any advice from this review- look elsewhere!

Stayed for two nights. A good base to see the Falls etc. Breakfast is fairly standard Best Western fare , disappointed that there was no water fountain from which to fill water bottles. We had a room near the entrance and by the lift , ice machine and a ramp. This made it VERY NOISY. Not suitable if you are a light sleeper.

Was a nice hotel and the pool was amazing, they only have thin blankets on the bed and don't clean the rooms unless you're there for more than 4 days. Their breakfast is good though and the dining room is very large, the staff was friendly and the beds were comfortable

I stayed 5 days so that I could tour Niagara Falls. I was impressed with the price (roughly $80 a night and that includes the 2 types of taxes!). I was very pleased with the location (1.8 miles from EFX exchange to convert US$ to Canadian$, 7.2 miles to Niagara Falls State Park, 7.6 miles to the free interactive Niagara Power Vista, 20.1 miles to Buffalo airport (BUF), 1.4 miles to Sams Club, 10.9 miles to Our Lady of Fatima Shrine, 1.6 miles to the Walmart Supercenter, and 7.2 miles to the historic St. Mary of the Cataract Catholic Church. Food and drink choices for the complimentary breakfast were outstanding---water, coffee, OJ, apple juice, milk and even sweet tea!!! Breakfast every day (including Easter Sunday) was from 7-10 am. Each day was potatoes, scrambled eggs, waffles, fresh fruit (bananas & apples), chocolate chip muffins, assorted flavors of yogurt, toast, dry cereals, and toppings. The waffles are super thick and they are embossed with the letters "BW" for "Best Western." While there, I enjoyed the use of the fitness center (has a clock on the wall) and THREE recumbent bicycles, 2 treadmills, 2 ellipticals, and assorted weight equipment. I only used the bicycle that had foot pedal straps; the other 2 bicycles were missing foot straps. The parking lot is HUGE as well as the breakfast eating room. There are electrical outlets all along the walls of the breakfast room, so you can charge your phone while eating. There were 4 double booths, over 50 chairs, and umpteen tables to choose where to sit for breakfast. While it appears they don't clean your room for a 5 day stay, they will replace your towels/washcloths and empty your trash containers from your room at your request. I found this odd. While the room did have a refrigerator to hold the items I'd bought at the local Walmart, they did not provide a microwave. There is a microwave in the breakfast room for community use. There are 2 computers and a printer with paper in it in the business office room that you can use. I did have a few times in which the bandwidth must have been maxed out in using their WiFi, but in general, I was able to use it every time I needed it, just slow a few times. There was no lighted digital clock in the guest room, so you have to figure out what time it is by your own device (cell phone or watch). The TV channels were quite a few. Channel 99 provides all the selections to choose from. There is no paper copy of the listing of channels. No Gideon Bible in the room. The bathroom exhaust fan was very noisy. I don't know if that is the case for all rooms. The room has lots of electrical outlets (both regular and USB types). The wall at the back of the bathtub has the convenient 3 squeeze bottles of body wash, shampoo and conditioner. Bar soap is provided for use at the sink. For the price of this stay, the location of the motel and breakfast provisions made it very enjoyable.

BEA-utiful stay.My wife and I were there for 3 nights. Entire building (rooms , breakfast area, lobby ) was renovated during the pandemic. King bed in our room very comfortable as was the sofa. Breakfast has scrambled eggs and Belgium waffles. The front desk girls were fantastic. Their personality matched the job perfectly. If in the area again, we will stay for sure

Wow, Not a pleasant stay! The hotel is located in a good location, however the room was really noisy. We had the continuous noise of the room heater going plus the elevator shaft next to our room. For over a hour we had a load conversation going on outside our room. Tried calling the front desk, no answer. Went out to ask the people to talk softer, it was the hotel personal. The hotel was not at full capacity so I'm not sure why we were given this room. The worst wifi connection, similar to dial up. The room was very basic, comfortable beds and clean, including the bathroom. The pool towels were hand towel size :(. Breakfast was good.

We needed one night's accommodation close to shopping and the USA/Canada border, and the Summit Inn, fit the bill. The room was large, clean, and the beds were comfortable. However, the room was dark as there were only two lights in the main room. The bathroom was clean and there were sufficient towels and amenities. The breakfast was good, but there were a number of items eg., bagels (?), and wheat bread gone. I asked a staff member about a refill of the items and was told there was none left. All staff were very nice. Ample free parking. The pool and workout room (not used by us) looked very nice. All in all a positive experience.

We stayed at the Best Western Summit Inn on our trip to Buffalo in August. The hotel was close to shopping and grocery stores that we wanted The hotel itself was ok for a short stay. The room had a comfortable bed. It had a strange window/balcony that didn't look outside but instead looked into the pool area. The pool was really nice, but by the end of our stay, it seemed like a filter broke, and the water got cloudy. Just outside of the pool area there were some video games and vending machines. Breakfast was nice. They had cereal, muffins, breakfast meat, fruit and pastry.

Distance to the places we wanted to go was great. Close to shopping and restaurants. The breakfast was good with a good selection to choose from but no real cream for coffee. Rooms were nice but AC was quite loud. Bed was comfortable. Staff were friendly and accommodating.

Good location and the continental breakfast are good, lots of choices. Free parking overnight. As for the room, their outlet is not good, hard to charge phone/tablets. It's clean and mattress is comfortable. Their pillows are smaller than the standard.

Smooth check in. The hotel is MASSIVE! The hotel goes towards the back, so even a room halfway down the hall is a long walk. Its only 2 floors. The 1st floor has all these different "levels" to them. The middle of the property has the pool, arcade games and snacks/drinks. The room was a nice size. WiFi was a good speed, bed/pillows were comfy. Shower never got that hot but had good pressure. Bathroom fan is LOUD! Most of the outlets near the bed were all worn out, so nothing stayed plugged in. Hotel was very clean and updated, no noise issues, huge parking lot. Several places to eat and such nearby. I'd stay here again.

Smooth check in. The hotel is MASSIVE! The hotel goes towards the back, so even a room halfway down the hall is a long walk. Its only 2 floors. The 1st floor has all these different "levels" to them. The middle of the property has the pool, arcade games and snacks/drinks. The room was a nice size. WiFi was a good speed, bed/pillows were comfy. Shower never got that hot but had good pressure. Bathroom fan is LOUD! Most of the outlets near the bed were all worn out, so nothing stayed plugged in. Hotel was very clean and updated, no noise issues, huge parking lot. Several places to eat and such nearby. I'd stay here again.

Nice hotel.. only complaint was the outlets were loose so charging phones was difficult. It's close to non tourist stores and restaurants so traffic isn't bad and it's only 10 minutes to the NY falls. It's also close to Lewiston and others towns.

Very clean and comfortable. Facility looked to be recently updated. Breakfast was hot and plentiful. Beds comfortable, rooms very clean. Staff very helpful and friendly. Would reccomend it highly. Lots of places nearby to eat and easy access to the falls, not too far.

Stayed with kids on a family vacation/roadtrip. They've made some newer updates to flooring and look of the rooms, but the hotel is gritty. When you look closer it's dirty. Breakfast is poor, pool looked unclean. Our fridge was broken but luckily we had a cooler we could fill up with ice from the ice machine. The room had a moldy smell, especially when the AC kicked on. Both the AC and bathroom fan were obnoxiously loud. We paid something like $180USD for the night, but would definitely have expected a better experience for that price. Would not recommend, and I'll think twice before booking BW in the future.

Hotel is in a run down condition. Staff is very rude to people of color. They talk back to black & brown people and think other's are dumb. They marked me no show even though we called and informed we will be late. After argument reservation was reinstated on condition that I will be paying for remaining 2 nights at discounted rate without no show charges for previous night. While checking out, all the charges were reverted. Breakfast is horrible, room is dirty with minimal or no lighting. Room service is available only if you stay more than 4 nights. Be ready to clear your trash & dirty linen by yourself. Total waste of time, money and energy staying in this horrible place.

Never again! This location has been going downhill from rooms, customer service to breakfast. Spend extra $ and stay somewhere else to get a decent hotel to stay. Spend your $ somewhere else. No real protein options for breakfast and it's packed with lots of kids.

Highly recommend the Best Western Summit In on 9500 Niagara Falls Boulevard. Please check out my social media pages for video shout out of your hotel!

The rooms don't have exterior windows; the windows look onto a hallway that has exterior windows on the opposite wall. You can have a little daylight by keeping your curtains open to the hallway, or you can have privacy in a blackened room. Even with the curtain open, the room felt cavelike. That wasn't a deal killer, though. The real problem was the AC, which didn't cool or ventilate the room adequately. I had planned to stay two nights but moved to another hotel after the first night.

Sad excuse for a tourist destination hotel. Our room was a disaster.. from the toilet barely flushing to the storage drawers not sliding out, the tub leaking all over the floor. We were never offered a different room and the neighbors we had were very obnoxious and tried to get into our room in the middle of the night on more than one occasion. We called the front desk so many times it was embarrassing and finally you just give up. We were told numerous times thing could of been taken care of, but there was only one person at the front desk so they couldn't do anything. We complained to each front desk person about all the issues, and filed a complaint with Booking.com as well. They said they investigated and were told by the hotel management that all our complaints were taken care of in a timely manner. We received an email telling us this. What a joke. Will NEVER stay at a Best Western Hotel anywhere again. Ownership does not care, and apparently are liars as well. Our toilet finally overflowed on Sat and we were told to come and get a plunger and fix it ourselves. They did not have a person to fix it. The outlets in the room did not work! The manager came into our room and said yes he knew they did not work, but basically there was nothing he could do. We stayed there 7 nights and paid a premium to do so. Just a horrible experience and very disappointing to say the least.

My wife and I stayed at this hotel for two nights while visiting the falls. This hotel was clean and comfortable with nice amenities. Our room was clean and spacious. It has a nice indoor pool and a fitness room with nice equipment. The coffee and breakfast was good. The staff was professional and accommodating. The property is well taken care of and clean. It is only a short ride to the falls I would definitely stay at this hotel again.

Good hotel and location, near shopping, airport and not far from restaurants. Not too far from interstate HWY. Indoor heated pool is a nice bonus. Breakfast included which is nice as you don't have to venture out in the morning looking for something to eat but does need improvement especially compared to some othe BW hotels. 24 hour coffee and tea in the lobby is a nice touch. Free parking. Clean grounds outside as well as the room and hotel.

Stayed here again before our anniversary and it was wonderful, as usual. Friendly staff, warm atmosphere and options. Enjoyed cookies at front desk

i have staed here many times in the last 3 years, great price, clean rooms and staff was great. location is near shopping and outlet mall, only approx 4 miles from falls

We stayed here for 4 nights. There was no cleaning service at all. No one even came in to empty the trash! Also, if you wanted clean towels you had to go to the front desk to acquire them. The hotel has been recently renovated and looks very nice

We always enjoy our stay at the Best Western Summit Inn in Niagara Falls, NY. The hotel is clean, the staff is friendly and the amenities are great. My family enjoys using the pool and fitness centre, even if we only stay for one night. The location is close to shopping and restaurants, this is the only place we stay when we visit Niagara Falls, NY.

Beautiful hotel in a nice area of Niagara falls. Close to all attractions and shopping outlets. Rooms were clean and recently renovated, really nice quiet place to stay. Nice size pool too with small arcade area.

Breakfast was a joke. The sausages were undercooked (which is extremely dangerous) and so were the potatoes. The eggs tasted like fluffy water. The waffles were good to have. The staff were friendly and helpful. Our sheets had just 1 bug (that we could find)

The hotel was okay for the most part. Check in went fine. Not enough trolleys for moving luggage. The pool was available but we didn't get a chance to use it. Fitness room could use dumbells and a bench. There was one equipment that had adjustable weights. The other strength equipment used pneumatic pressure, which doesn't allow for heavier strength work. But there was sufficient cardio equipment. Room was clean and comfortable. Breakfast had egg and sausage so was alright.

Hotel room was very clean and odor free, quite reasonably priced, and convenient to shopping. The staff was very friendly, helpful, and always willing to assist. I would definitely recommend this hotel to anyone.

Great price for area, free breakfast had lots of options and rooms are clean and nice. Lobby was renovated not too long ago and now has a nice area to sit and relax. We come every year at the same time to celebrate my Mom's Birthday. Highly recommend this hotel!

Best Western Summit Inn Is the only place we stay in Niagara Falls NY. The service is outstanding and they are constantly updating the hotel. It is very clean and conveniently located to the outlet malls. I highly recommend this location.

As usual the room was clean, breakfast good and staff extremely accommodating. This has been my hotel of choice for many years and will continue to be hopeful for many years tot come. Good location theat suits my purposes.

Always a clean, quiet and comfortable room. Included breakfast is ample and delicious with tea, coffee and juice available 24 hrs. Open and clean dining room. The pool is well kept and is just the thing to sooth tired muscles after a day of sightseeing or shopping. Easy access to amenities and major roads allowing easy and quick access to Buffalo and the Canadian border.

Good 1 night stay while shopping. Close to mall Friendly staff. Room was pretty clean. Pool was nice and HBO was nice touch. Breakfast was good also. Wifi in room(105) was very weak, so if they could fix that would be perfect stay. Would stay again

This hotel is older and maybe doesn't look like in the most modern area but I would definitely stay against. Staff is so friendly and helpful. Even though it's older the rooms are very clean and quiet.

There wasn't anything exceptional about the hotel or the stay, except the pool. There is a pool. Everything, including the pool, seemed in good condition. They left us in peace (I left the do not disturb sign on the door) and collected the garbage we left outside the room (in trash bags). We were able to check in early when a room was available, that was a plus. We used the pool, which was actually quite nice now that I think about it. There were two decks with table and chairs. No kiddie pool. 3 and 4-foot deep water. The curtains in the room were very effective at keeping out light (this seems hotel-standard). They provided a crib for our son - very firm mattress, the crib.

Hotel was very clean and we enjoyed our stay! Staff was wonderful and the breakfast was great! Would definitely stay here again. Only negative was the bathroom was very tiny which makes it a little harder for big guys haha! Pool was clean and location is great!

The hotel was close to everything and it was clean. It had a nice selection for breakfast. The hotel was busy for a week day. Check in was quick but we preregistered. The pool seemed nice, didn't use it. Didn't have any room service but I preferred not having anyone in the room, if I needed anything all we had to do was ask. We will be staying there again.

Bad location and spoiled our trip to Niagara Falls. This is more like a Motel 6. Having previously stayed in a Best Western Plus this one was a Minus. If you can cancel your reservation do so immediately

Went overnight with family to do some shopping. Very close to all the stores we wanted to visit. Indoor pool was amazing for the kids and the included breakfast had everything we needed and was very appreciated. Also a very clean hotel. The only reason I gave 2* on value is because when I booked I thought it was in Canadian currency but when I got my saw my credit card it was almost double the price I expected. Otherwise great home base for a shopping trip.

This hotel was nice and clean. The rooms were lovely and beds comfortable. Breakfast was great. Plenty of choice and nicely presented. All staff were friendly and very kind. Would stay here again if visiting Niagara Falls.

Excellent stayed. Everything very close. Specifically Niagara Falls just 15 minutes away. You can go Canada with in 30 minutes. This is my positive experience. I definitely recommend this hotel. Location wise best location.

Firmer bed than we like. Was a bit further from the falls than I expected. Restaurants were also a distance. Breakfast was good. Was not located in the best neighborhood. Ok for the price. Quiet room.

checked in on saturday,room had two double beds, Mattresses were not the most comfortable, kept thinking i miss my casper mattress at home, house cleaning was non existent, had to grab towels off the house cleaning cart, had to discard trash myself, room above must have had kids , were running rampant, called front desk to complain, still did not stop. breakfast was pretty good. went to use the pool one of the days i was there, lots of people in pool overcrowded

In comparison, the hotel was affordable. It is about 15 minutes away from the falls, but it is an easy drive and near shopping areas. The added benefit of the breakfast was well worth it. Two small concerns: the beds were extremely firm and the fan in the bathroom was loud (and there was no way to turn it off since it was on the same switch as the light). Would stay here again.

Hotel clean and the carpet was new. Beds comfortable. It's about 17 minutes from the falls, or 2 minutes from the airport. Take a helicopter ride over the falls for $620 for 4 people if you care to. That is with a discount coupon found on a map at the front desk of the motel. There were some water problems with the sink and tub but we dealt with it. Also, our tv remote didn't work so we had to use the buttons on the side of the tv. Breakfast was good, nothing extraordinary but we enjoyed that. I noticed the plastic juice cups were the smallest I've ever seen so you might want to take your own.

Hotel is clean and well kept. Bed and pillows good. about a 15 min drive to the falls. Neighborhood around hotel a bit sketchy but not at hotel. Rude guests from a ball team drinking in the hall and kids running up and down halls after 10pm. Try to get a room away from away from large groups! Otherwise, we likes this place & would stay again.

The lady working the front desk is amazing! Very friendly and knowledgeable of the area. The hotel is located off the beaten path, about 15 minutes from the falls, but is perfect because it's not so crowded. Great ice cream up the road (De Dee's Dairy). Good breakfast (sausage links, waffles, eggs, potatoes, etc). Beds were a little hard and the pillows were too fluffy for me but that's my personal preference. Water pressure fantastic and pool was nice. Overall, clean hotel. Don't let the looks of where the hotel sits to steer you away. It was a safe place.

I travel to the area and stay frequently. I had never stayed at this BW before, but called and they offered excellent pricing. The room was clean and comfortable, which is all I require. My room was not fancy but not at all outdated. Most importantly it was clean and the bed was comfortable. Plenty of towels and the bathroom was spotless (dirty bathrooms are my trigger haha). The breakfast offered had lots of options and was offered until 10, which is so helpful when you decide to sleep in a bit. Will definitely stay again.

They are very conveniently located. Breakfast was good. Room was poorly maintained. Staff was unfriendly and checkin took forever. They were also rude when we asked for toilet paper refills. Bring your own toilet papers.

Nice hotel, good pool, reasonable breakfast, pleasant staff. Walking distance to Niagara Falls international airport. Would use this hotel again on a visit to Niagara Falls or on a flight from Niagara airport.

We stayed here while we went to a football game in Buffalo. The hotel was convenient to the highways and only a half hour from the stadium. The room was clean and comfortable. It is close to several restaurants and the falls.

There have been a lot of changes since the last time we stayed here. Rooms have been updated, the ladies ( didn't get their names) were great to deal with and to talk to. We were in room 112 and it was quite comfortable. For a quick breakfast, it was good and the coffee from a machine was very good and hot. Will definitely stay again.

It's been almost 3 years since we have been able to come to the states, due to border restrictions. We always stay here due to the convenient location and we have always had no problems each time we are here. This visit was no different. The only difference is as soon as we walked in we noticed they have been doing some renovations. They have completely revamped and renovated the front entrance and the breakfast area. Check in is always easy. I know they are looking at renovating the rooms as well. I do hope they do something about the fans in the bathroom. They are very loud and come on when you turn on the light (no separate switch). That fan can easily wake the dead. This location does have the USB ports here. I have been to other locations and this isn't always available. They had just started serving the breakfast recently and it was limited options at this time. It was enough of a variety that everyone could have something. We look forward to returning in 2023

Stayed at the Summit Inn for two nights to do a little Christmas shopping before heading back to Ontario . Had an amazing experience . Friendly staff , good internet connection and the food was like something prepared in your own kitchen . Room was clean and well kept . The pool is just another added bonus not to be missed . Excellent overall experience . Will return in the near future . It's my one stop and shop hotel been visiting this location for many years and haven't been disappointed yet and don't think I ever will be . Sure to recommend to friends and family . Thanks once again for the family oriented environment .

The Best Western Summit is conveniently located in the shopping area of Niagara Falls and they have a free local shuttle Bus which takes you to all the local attractions/shopping outlets. Hotel itself was recently renovated and was very clean and quiet. Bed was comfy and the heated indoor pool was a blast.

convenient location, near airport. friendly staff, tv too small. did not use pool or have breakfast, got there to sleep before morning flight it served its purpose. not expensive, but i was not there long enough to evaluate amenities

We booked 5 rooms for 3 nights. I would recommend the hotel, as it's clean, comfortable and close to Niagara Falls. I would recommend the hotel providing customer service training to Blake. He was our one and only issue for our stay. When we arrived we asked if we were able to use the dining area to order food in, or to play games (as we had two younger travelers). We were told it would be no problem to use the space. We only had to ask the attendant to turn the lights on when we wanted to use it. The first evening we ordered from a local pizzeria and enjoyed it in the dining room. It was so nice to not have to drive any further for that day and enjoy each other's company (10 in total) in that space. The second evening we approached the desk and asked for the lights to be put on, as we wanted to play some games. Blake quickly said NO. When I told him the manager told me Sunday it was not a problem, he said it's per the employees discretion if they want to turn the lights on. (It's literally a flip of a breaker). He refused. The following night we asked another worker and she gladly turned the lights on for the kids to enjoy their games. It seems that only Blake had an issue being friendly and accommodating to travelers who just wanted to spend quality time together. If it is Best Western's policy to allow the employee to choose if they will turn the lights on, it should be a uniform decision as it really provides inconsistent accommodations for travelers staying multiple nights. It's truly a shame that a clean, well located hotel has Blake behind the desk. We'll absolutely be back to the area, we just may not choose Best Western because of Blake.

Excellent customer service, hotel as described on their website. Breakfast was good, the area was clean and refilled as necessary. Having filtered cold water, tea, juice and coffee available 24/7 a bonus. Room was clean, well stocked with towels, shampoo, soap etc. nice quiet location. Great value !

This hotel doesn't even deserve zero ratings.we had booking confirmation and after driving to Niagara Falls for 9 hours , we got to know that they gave our room to someone else and wouldn't agree that it's their mistake . Staff was very rude didn't apologize or offered any compensation , one of the staff members was such a cheap low class person that she jumped on my husband and tried to snatch his phone .. it got so ugly that we had to call the COPS!! We had 2 elederly persons and 2 young kids with us and we had to find another room in Niagara Falls at last minute where almost everything was sold out . It was a nightmare and we are going for a lawsuit with Best western .I wonder how this business is still open . The lobby rest room was dirty as hell.

4 night stay with no maid service because of "Covid", uh, that's over... No microwave, should have checked the web site, but I just assumed. Great full breakfast. Shared balcony over indoor pool was different, but you could bar the door. Check the front door when you leave, did not close on it's own.

We travel a lot, and when we can, we choose BW hotels. This hotel was a little different than the typical BW's we stay at. Apparently, it was a convention type center at some point? The first-floor halls towards our room had several ramps, the carpet was worn enough that it rolled making it difficult to push the luggage cart. I will say the front desk clerk the evening of our arrival on 7/30/22 was pleasant, although she did not recognize us as Diamond Reward members, she was quick to ensure we were registered for all possible points. We did not receive a Diamond thank you for staying gift either. She did, however, provide us with a list of local restaurant options and answered all of our questions, Our room had an odor to it, which was concerning for me. It basically smelled like a very old building. When we ran the a/c unit it caused the room to feel damp. The lighting in the bathroom area was rather dim, which resulted in a led lamp purchase for us so I could see how to dry my hair properly. Our a/c unit was dusty as well. The beds were comfortable, the breakfast area very large and the attendants kept it well stocked. The room itself was spacious. One of the main reasons we selected this hotel is due to my allergies, I cannot stay in hotels that allow pets. This particular location does not accept pets. This seems to be a very busy hotel. It did bother me the rates even for BW members was so high, granted it was weekend nights - but almost $500.00 for 2 nights is a bit much considering the appearance of this hotel. If in the area to visit Niagara would I stay at this location again, maybe. A lot will depend on Trip Advisor reviews in the future.

We booked our room for a week in July back in March, at $1100+. We received our emails from Booking.com and Paypal saying it was paid in full. Fast forward to July, drive several hundred miles and we're at the front desk. My fiancé shows them our reservation and email saying it is paid in full. The women at the desk say it isn't. So we get ahold of Booking.com and Paypal and have them forward further proof all payments went through and our reservation was confirmed. Nope, both women said we weren't paid up. Neither bothering to call a manager or get it figured out on their end. Now we are to the point of calling Best Western Customer service and amazingly a manager just appears out of nowhere. The manager agrees that we are paid up and have a room reserved. Worst front desk service I've ever had. I ask for a discount because of the absolute load of BS we had to put up with and the unprofessional behavior of their front desk. Can't be done because we used Booking.com. But they'll upgrade us. Sure, sounds good. Upgrade came with a leaky tub because it isn't level. (Room 130) Awesome upgrade. TLDR Bad front desk service and coordination with booking website. Room 130 has a leaky tub surround and using a third party site will keep them from giving you a discount/refund of any kind. Housekeeping was fine.

Found a foreign substance in the bed. The staff asked us to smell whether it was poop or chocolate (we declined.) The next morning the manager had the audacity to blame us for planting the substance and was incredibly rude about the whole situation. The customer service was so bad with the manager it was almost surreal. No accountability, and blaming the guest? Unreal. We were already staying in a king suite so why would we have wanted to move? It defies logic. Our stay was so bad that we are going to file a complaint with the corporate office. If the owner is reading this, your manager sucks at his job!!! Don't stay here. Pictures speak for themselves.

Was looking for a Hotel to stay and while we were in town for our daughters soccer tournament. The room was nice and had no problems at all, the pool was bigger then other pools I have seen in other hotels and it was nice. Breakfast area was nice and big. Front desk was very nice and so were the other people that worked there. There was not complaints from us at all. I would stay there again.

A nice place place to stay when visiting Niagara Falls or Buffalo. Centrally located to the falls, shopping and everything the area has to offer. The beds are comfortable and the staff is very friendly. Free hot breakfast in the morning.

We travelled on the East Coast for two weeks and my sons ranked this NUMBER ONE of the five hotels we stayed at. We got a suite because I'm not good at sleeping in the same room as my kids. It was huge and not very expensive compared to regular hotel rooms. The main room had two beds, a couch and tv, and bathroom. The bedroom consisted of a king bed with door. My husband went out the two nights we were there to pick up food and went shopping for a few incidentals we needed. Everything we close by. The Niagara Falls tour went went on picked us up and dropped us back off at the location which was nice. Breakfast was good. My younger son especially liked the poppyseed mini muffins. I picked this hotel because of the indoor pool and arcade, but my sons didn't take advantage of either. I took off one star because both nights there was a semi truck parked outside our room in the parking lot that woke us up early in the morning when it started it's engine. Not sure if it was the same truck or different one. I was thinking maybe the hotel has some kind of deal to let them stay there so I didn't complain to the front desk.

After my wife and I having been loyal customers of this location several times a year for the last 12 years, it's unfortunate that they have gotten to the point where we will be looking elsewhere from now on. Traveling from Canada when we were finally able to, again, we were saddened to hear that they no longer provide housekeeping service( which is usually a staple of the hospitality industry ) they always had , and we were always impressed with the quality and tipped the staff very well upon leaving. However, the first time back in the post travel restrictions era, we were told we could “ request” housekeeping . We assumed this was for the peace of mind of any customers who didn't want it. We requested it , but it was no more than simply making the bed haphazardly and changing the towels. This time, when asked, they claimed they were “ much too busy to provide housekeeping for anyone other than the construction workers.” So.. we are paying over $400 to stay in a small room with a mini fridge for 3 nights, and have to “ throw the towels outside the door and go get fresh ones from the front counter every morning, as well as make the bed, tidy the room and clean the sink and counter every morning . Not the end of the world, for sure, but when there are quality hotels offering these services in the area, why would we spend our money here? It's like the restrictions of service during Covid showed them how much money they were saving by not having a housekeeping staff , and they decided to keep it that way Sad.

Nice hotel. Rooms are clean but small. Would have been very crowded for 4 adults. Breakfast was ok if you like carbs. They did have powdered eggs and sausage links . Mini muffins, white bread, waffles, cereal, Activia yogurt , bananas and apples. Need sound proofing as kids were running up and down halls alot! Pool area very clean and nice . We would stay here again!

After reading all the reviews, we booked this hotel based on cleanliness, free breakfast, and an indoor pool. All were better than expected. Cleanliness was our number one concern. The staff were very friendly, and the location was good for us. GR8 stay!

Cleanest and safest hotel I ever stayed in.Close to all things needed and easy access to Niagara Falls.I cannot say enough about the friendliness of staff.A safe and quit location for all.I would recommend to anyone with family and beyond!

This hotel was a great value and we were pleasantly surprised with the quality of the room and service. Appeared to be recently remodeled and ckean. The breakfast was a grab and go but all you needed. Service was very good.

I stayed here for a number of days and nights and My Stay was EXCELLENT. All Employees made sure My stay was very comfortable and I had everything I needed. All Employees go Above and Beyond to make your stay Enjoyable. I Definately Recommend this Hotel. You will not be Dissapointed.

I had a wonderful time breakfast was delicious coffee was great even a little coffee maker was in the room hotel management was very kind and patient would love to stay again I had so much fun and it is was so close to everything

Really no complaints about this property. We were looking for a reasonable rate even if it was up the road some from the falls. And this was a good fit. The drive provided many places to dine anyways. No problems to speak of in the room. Everything worked fine. Grab and go breakfast was fine too. Sausage breakfast sandwich, yogurt, fruit, pastry, coffee, juice ... were all good, although after the third time we were tired of sausage. Did not use the pool because we spent so much time at the falls, Fort Niagara and other places, but it looked nice. We will most likely stay here again.

I don't know what the standard price for this hotel, but if you get it for under $100 like we did (quite a bit under actually), there's very little to complain about this hotel. It's just around the corner from the Military Rd outlet mall, Target, Walmart etc. making it great for cross-border shoppers. It's about 10-minute drive to the falls. It's not in the most elegant area. and the parking lot didn't feel 100% safe due to this, but we had no issues, so maybe I'm being unfairly judgy. Due to Covid, there is no continental breakfast right now and the breakfast area is closed off (except for the microwaves). Instead, they have a grab-and-go breakfast in the front lobby but they do do provide coffee, juice, fruit and a microwavable breakfast sandwich thing. The pool looked great, although we didn't partake. The room was fine. Nothing to write home about, but what you'd expect for the price. We found a couple of hairs on the floor in the bathroom, and the room was in slight disrepair (the usual things you find if you closely inspect most comparable hotels such as baseboard separating in spots, stained caulking, minor ceiling water damage etc. Nothing too outrageous and none of it made the room feel dirty or uncomfortable. Given the other hotels/motels in the area, I would gladly stay there again if the price hadn't increased too much.

I visited Niagara fall in November first week. After reaching there, I stayed in Best western Summit Inn in New York. This hotel is close to the fashion outlet of Niagara Falls. I wanted to stay in a hotel near to my destination location, Old Fort Niagara and Niagara Falls. Accessing shopping centers, local restaurants, and entertainment options is very easy. Best Western Summit Inn is a well-furnished hotel with air-conditioning, free parking, 24 hours front desk, and a non-smoking room. I got facilities like a swimming pool, gym, huge and fully loaded dining area. Cook and staff were trained. Food and rooms were upgraded. I would have been more than happy If I could get some more space in my apartment. But it's not costly & worth my expenses.

This hotel room was dirty.breakfast not good just grab and go .Carpet nesty smell come. bathroom have big hair wall have stain so many problems, we never come back this hotel.staff not friendlly. so nopoint we go complain for room.

This is a great hotel for people on the go. Newly remodeled clean and management seems to make sure the have happy and pleasant staff. Easy in and out and very quiet. We have stayed here two to three times per year for the last 8 to 10 years visiting family and it has always been the same.

Great staff and the owner is hands on. This covid thing is being played out cause they have food you can put in microwave for breakfast. It would actually be safer to get a meal and sit down instead there is compacted folks getting coffee and using microwave ovens.

Bring a swimsuit and workout clothes. Both amenities are at this location. Room was well appointed, clean, etc. Location was good for what I needed. There's a bowling alley next door, restaurants close by and near the tourist sights. Breakfast was fine. Easy to take on the go, too.

hello, I just been travelling with my two daughter in august to Niagara falls. We stayed at Niagara falls on the American site. WE loved our hotel, the pool, I could do laundry , free parking. Is just when I booked the place in April of this year , the price included hot breakfast. I understand Covid-19 guidelines but I feel like some more could have been done then just wrapped up muffin, banana or apple option and yogurt. Of course there was a coffee or tea and orange juice. But when you travel with two kids and planning all day at Niagara falls to go sightsiing I was looking for little more when that. YOu can buy invdiviually wrapped cereal or oatmeals and have a milk next to it . The dining room was big enough people could make distance as I think they would. I was dissapointed. Luckily I had my own cheerios and oatmeals made nice breakfast in our room other wise all was good

We have been traveling for two weeks and staying in Best Western hotels along the way. Best Western Summit Inn was - by far - the best property in terms of cleanliness, aesthetics and amenities. The room was clean and comfortable. The lobby and hallways were appealing. The pool was clean. The mini-arcade area was an added bonus for the kids. Staff were welcoming and accommodating. We stayed at multiple Best Western Plus properties that would be put to shame by the Best Western Summit Inn.

Stayed here recently for family trip to the falls. Check in was quick, staff was friendly and knowledgeable. Was educated of changes due to Covid which included limited breakfast options and no housekeeping during stay upfront. Was able to request towels etc by calling front desk. Room was clean and comfortable. Room had mini fridge which was helpful. The only weird part about the room was the sink faucet was really close to sink so when we used it the counter would get wet. Pool was nice and hotel is close to many stores and yummy places to eat. Falls are only 10 min Away. Check out was seamless. Would recommend.

My hotel room was filthy (dirty sheets with visible makeup and hair, no towels, hair and dirty cups and used toiletries in the shower, dirty feet prints on the bathroom floor). When I requested cleaning services and ultimately a new room, I was refused and then yelled at by staff who told me I should be grateful that they checked me in at all since I arrived in the morning, even though I paid full price for the night before and for two days overall. I checked out early (after only 6 hours) and requested a refund - the manager is refusing and saying that I am lying. Worst hotel experience ever! I was driving overnight from out of town and had called ahead to check availability. The receptionist told me they could check me in that morning but I would have to pay full price for the night before - no problem, I was happy to have a place to stay after driving all night. When checking in, the receptionist said that there was a problem with the room and it wasn't ready even though we had confirmed the reservation hours before. After waiting for 20 minutes, we were given the keys and we went to the room. Not sure what happened in that time but it was not cleaning or re-stocking...Exhausted from driving we wanted to sleep but then realized the bed linens were dirty, with visible hair and make up markings. I called the front desk and the receptionist herself came to change the sheets. She said that the bedding was "gross and unacceptable". Once the sheets were changed, we immediately went to sleep. When we woke up 5 hours later, we wanted to take showers. I went to the bathroom and was appalled to find the floor filthy, empty used cups and toiletries in the shower, and worst of all, a layer of hair all over the shower floor. I called the front desk to ask for a new room and they said they would send a manager. A man came with cleaning supplies (not sure if he was a manager or not) and said that he would clean the shower. We said that we just wanted a new room, as that room obviously hadn't been cleaned after the last guest and needed to be cleaned top to bottom. This man started yelling at us, saying that we should be grateful that they were going to clean the shower at all, that it was our own fault for checking in in the morning (despite paying full price for the night before as I mentioned). He said that there were no other rooms and we should be happy to have this one. "Next time don't check in in the morning," he said, as if we had a choice. We were upset about the dirtiness of the room but absolutely appalled by the horrible customer service! I have never experience anything like it before. Instead of apologizing or offering solutions, everyone at the hotel treated us as though we were the problem. We decided to go somewhere else. The customer service and quality of amenities being far far below expectation, we thought it was reasonable to ask for a refund. Especially since we were leaving just 6 hours into our 2 day reservation! The front desk refused to give us a refund or put us in touch with a manager. I have been trying to get in touch with a manager now for the last 3 days and every time I call, the manager is "out". Today, the receptionist told me that the manager put a note on my account that says no discount or refund. I am now working with Best Western's corporate staff to hopefully procure a refund, but it has been very time consuming. I would absolutely not recommend staying that this hotel, the customer service and amenities are some of the worst I have ever experienced.

We had a good stay at the hotel. We when on a tour that picked us up at the hotel. The rooms were nice and the staff was friendly and seemed to work hard. They had Covid breakfast but looks like they have a big dinning room. When things open up should be good. They are a few fast food places close and some sit down ones. I will stay again.

The hotel pictures look great but the surrounding area is dicey. I was concerned about even staying here for the night. We did not but rather booked elsewhere quickly. Poor representation online - not the whole story.

Noisy room with kids running around at midnight, breakfast options were not up to what was expected. I doubt I would stay at this location again. Was not satisfied with the room or the service of the room.

Large family traveling to Niagara Falls. We needed 2 rooms. Both rooms were clean. The bathtubs drained slowly (but drained properly) and the faucets were not the correct size for the sink but that was the extent of our complaints. Everything functioned well. There was a fridge in each room. Microwaves were all located in the main lobby but it was workable. Towels were available for the pool at request at the front desk. Front desk staff was knowledgeable of the area, friendly and approachable. Room and hallways look a bit outdated. I'll take outdated as long as the room look maintained and cleaned. Continental breakfast was simple but no complaints.

Please don't waste your time and money here. We rented two nights for $318, but stayed only one night (6 hours), rushed out the next morning, sacrificing $160 — it was that bad. First, there was an awful damp/musty smell. There were also stains in the halls and in our window curtains, and headboard, not enough lights, bathroom arrangements were ‘off'. This was the first time we felt dirty even after shower (LOL).The overall atmosphere felt cold, dark, boring and bland. The quality we received isn't worth the money. Only the front desk/ entrance looked renovated and cleaned but the entire hotel needs a serious renovation and maintenance as well…….then, they can charge people this much money. We learned from the front desk employee that the owner himself was cleaning these rooms due to employee shortage. We understand the current labor shortage situation but don't understand why this hotel was charging so much for crappy business. We moved to Hampton Inn Lockport/ Buffalo which is also a 2-star hotel but worth every penny we paid ($203).

Over all a pleasant experience, Was told when I booked that they had a hot tub which they ended up not having. The mattress was nice and firm and I slept very well on it however the pillows were very soft and did not give good support. The room décor was a little outdated but overall a pleasant experience considering we had a semi private balcony overlooking the indoor pool.

Very nice hotel property. Also the rates were very reasonable. The property was close to our destination. Plenty of restaurants nearby for our dinner needs. Felt that the location was safe. I would definitely stay here again.

Bed bugs was in room 208 the first bed and the manager tried covering it up by saying they didn't see any bugs after 4 days later of entering the room when I have the pictures of the bugs crawling in the bed and the two fresh red bites

Everything was clean, rooms were cozy and spacious. Staff was friendly. Location was good for tourist, only being about ten minutes from most attractions. Would recommend staying here. Breakfast was still offered as a grab bag in the morning (due to covvid) wifi and coffee were available 24/7.

We stayed at the Best Western a few days ago. The room was clean and the location was fine. The bed was comfortable and this was a great value for the location to the falls. I would stay here again when coming back to visit Niagara Falls. It is about a 20 minute drive to the falls!

The hotel was very clean. Staff was very helpful. We enjoyed our stay and thought it was great value for the price. Breakfast was good. Better than continental. Rooms very very quiet. We would stay here again if we come back.

This was our fourth stay. Lobby is currently under construction. The remainder of the hotel is clean and tidy. Parking is free. Plenty of Canadians here for Park & Fly. Niagara airport is 6 min down the road. Sabres Key Bank Center is an easy 34 min drive. Target, Tops, Tim Hortons are all just down the road. I'd also recommend the outlet mall in the area. Wifi worked on each stay except for this last one in room #220. Pool is great. Basic breakfast included.

Hotel lobby was under construction. Temporary entrance was not clearly marked. Finaly did find it. Hotel room was great, everything worked well. Would recommend this as a great place to stay. Especially if you are flying out of Niagara Falls International Airport.

This facility has some great amenities including a heated indoor pool that actually feels heated, and a hot breakfast not matched anywhere else. The staff are always friendly and helpful, and the location is very convenient.

We recently stayed here for one night during a visit to Niagara Falls, NY. Front desk check-in was smooth...room was clean...beds comfortable. Breakfast was good with a wide assortment of hot and cold items to choose from. Only complaint was the water pressure in the shower was quite low, but there was still plenty of hot water. Would stay here again.

Stayed here one night. Got a great AARP rate. We arrived early and was able to check in and access our room. Very clean. Comfortable beds, and able to control temperature. Breakfast was very good!! Didn't use the pool. Have to go in the back for the desk as they are renovating the front. So that was a bit confusing

Clean well appointed hotel. Breakfast is awesome as they have waffle machines. Also other foods available. This hotel looks newly renovated and they are doing a good job. The only complaint was the towels. I know people have a tendency to take towels but I don't like scratchy towels. Otherwise was a nice stay.

Have stayed at this hotel several times and they never disappoint. Clean, comfortable rooms. Customer service is helpful and friendly, breakfast in the morning is a great way to start your day. Pool is an added bonus, will continue to come and stay here.

Our stay for three nights was excellent,breakfast was very good,the room was very clean and quite.We would for sure stay there again.Our room was large with a couch in it and we also had a balcony over looking the pool.Excellent stay no complaints.The bed was awesome for sleeping also

staff is always very nice. hotel is always clean. rooms always clean. good food at breakfast. location of the hotel is excellent very close to a number of restaurants and shopping centers. great bowling alley next door to hotel

The room was clean.. limited breakfast options.. Hotels in the area allow complementary parking if you are staying at the hotel. Checked in late after flight from Florida and the front desk clerk told me I need to pay $20 for leaving my car. I was not informed about this when I dropped the car off before the flight. I have stayed at this hotel before and parked without being charged. Apparently this hotel charges a parking fee when you book through Expedia. The funny thing is I didn't book this through Expedia (I used Aeroplan points and have done this before without being charged at this hotel)

Had a great stay. The breakfast here was amazing. Staff were helpful and nice. The room rate is a little bit expensive for the area and location. It is located very close to the Niagara Falls IAG airport With our stay at this hotel, they allowed us to park our car here instead of paying big parking charges at the airport. Has a swimming pool but we didn't get a chance to use it.

Desk clerk wasn't very friendly. Should have hot chocolate too for hot chocolate lovers.Have mini donuts for the kids so they can have a little snack . Also they need too ask for are points to be added on.

Nice hotel in a great location for what we needed. Breakfast was good. It had both hot and cold items such as eggs, potatoes, sausage, waffle makers, yogurt, cereals, breads, sweet pasteries fruit and all choices of drinks. Pool was good. Service was good

Christina and staff are all amazing and friendly. They do their best to ensure the guests are comfortable, happy and satisfied! We have been coming to this location for almost 10 years because of the excellent team!

We really like this hotel since it is close to Niagara Falls NY airport. You can park your car for free if you stay over night. Next day take a taxi 5 min. to airport. They offer a free breakfast which is really good. Very clean and organized with a variety of foods including cold cereal, waffles you can make, scrambled eggs and sausage. They are the first place that have hot containers that part of the lid is plexiglass so you don't need to open it if it is something you do not want. Love that! The rooms are up to date with lots of towels. Still prefer no rug on the floor but that's just a preference.The staff is always friendly and helpful. The last time we stayed the weather was terrible and we worried if our flight would be cancelled. They checked for us plus printed out our Allegiant ticket which saved us $5 each. Also close to Military Mall and other outlets for shopping.

Our stay was wonderful from check in to check out. Everything was very clean and staff was very friendly. There were lots of things to do in the area --shopping, restaurants, etc. We will definitely stay again if in the area again.

The check in was quick and simple. Our room was adequate, nothing special but it was clean. The heater did seem to run relentlessly all night which was a bit annoying. We didn't get to the pool but understand it's a bit of a draw. I would stay here again when in the area.

Stayed here before and after shopping, easy to find after crossing border. Wonderful, friendly front desk staff, no matter when they were engaged. Renovated breakfast area gives lots of room when choosing items, this time they had three hot items instead of the usual two. Milk dispenser was meant for coffee cups, very slow and painful if you want a glass of milk, the little stream made for a long visit, to fill a glass. There was juice, coffee and yogurt available during the day. No hot tub, but pool is stated as 82 degrees, usually try out pool, but not this trip, 'we had a shop till we drop' trip. Other travelers commented on pool temperature. Room was comfortable and well furnished with charging ports.

This hotel had a great location, close to malls and restaurants. It was spotlessly clean, reasonably quiet and staff was friendly. It was also very reasonably priced. I would absolutely recommend this hotel.

One of the best values in the area . Clean & welcoming . Great complimentary breakfast & coffee & tea . Pool area is always pristine . Mike & his staff are top notch & so good to deal with & always eager to please !!!

Stayed for 2 nights. Reserved one room online through the hotel's website. We were visiting to attend a Buffalo Sabres hockey game, and the positive reviews and AAA rate convinced us to give the Summit Inn a try. Our room had two double beds, and a folded crib was placed in our room for our late arrival. It did not take us long to set it up, but it was an inconvenience to occupy our child well past bedtime. We did enjoy the complimentary breakfast during our stay. The food was well stocked, and we liked the BW waffle makers. The area surrounding the hotel is functional with restaurants and grocery stores within driving distance. We also visited the Fashion Outlets of Niagara Falls USA (five minutes away). While the Summit Inn met our needs, it did not seem any different from the older hotels along the stretch of Niagara Falls Boulevard. We will likely forego the 30-minute drive and stay in Buffalo for future visits.

Great place and very affordable Good breakfast Close to all shopping Have stayed at this location a dozen times.....for girls shopping trip Highly recommend this location Only 10 mins from border and easy access

We recently stayed at the Best Western Summit Inn for a cross border shopping trip. We are always amazed at how clean the hotel is. The rooms are decorated very nice and the beds were extremely comfortable. We had lots of towels which is always a problem at other hotels. The room offered a fridge which is a nice bonus. We also enjoyed the FREE breakfast which offered more than just muffins and danishes. We had sausage, potatoes, eggs, make your own waffles, toast, cereal, yogourt, fruit and coffee/tea and juice - well done!

The hotel was quiet and clean. The bed was comfortable. The breakfast was plentiful. This hotel is perfect for a shopping trip as it is close to the outlet mall. It's even better now that most of the renovations are completed. The pool is larger than most since this is a older hotel that has been updated. Excellent service. We will be back.

our first night was great but second day while in our room after asking for nobody to enter our room we discovered the cleaning staff was in room while we clearly had the privacy sign on the door, also later in the evening after coming back from shopping and dinner while getting changed to go for a swim we had people coming into our room the hotel gave our room and keys to it to other guests it was the most unsafe and horrible experience we have ever had and although they comped us for the night we never received an apology and they couldn't seen to get us out of the hotel sunday morning quick enough we never left the room after sat night till we could put all of our belongings in the car so we knew they were safe. they tried to tell us we were supposed to check out sat morning and check back in so they knew room was occupied sat night even though they clearly had reservations for both nights and had put them on credit card

Stayed here for a night before a flight out at Niagara airport. Have stayed here a few times in past as well. Room rates are good but outstanding service is what continues to bring me back late night front desk check in was amazing also park and fly option if you book your room directly through hotel saved us a bunch!! Hotel is very close to outlet mall and many restaurants. Will keep coming back every time I fly from Niagara.

Older hotel. Very clean and rooms were large with nice decor. Food is just okay nothing exciting there. Hotel was quiet and in a good location for going to see the falls. Plenty of good restaurants nearby.

So glad we stayed here for our visit to the Falls, rather than nearer to the town centre. Ample car parking, great hospitality, lovely swimming pool, varied and satisfying breakfast, a peaceful sleep, and all at about two thirds of the price of hotels nearer the Falls. And when you have a free pass issued by the hotel for a trolleybus which stops right outside, and takes you to the Falls in less than half an hour.... you can't lose.

nice clean quiet hotel.....good breakfast.... close to outlet shopping and a quick ride to shea's buffalo....nice pool..... very pleasant and helpful staff...fast check in and check out.....definetly will stay here again

This was a nice hotel close to Niagara Falls State Park. The hotel was had a good breakfast as well as a nice business center. It was easy to get to the park from a centralized location. Lots of eateries around hotel

Was back home in Niagara Falls visiting a couple weeks ago. The lady at the desk gave one price for a 2 night stay, on my Best Western app I had a different price. The service was great, clean room and the breakfast was good. Its the second time staying there and there will be a third on my next trip home to visit.

The hotel was kind of out dated. But it was very clean and the staff were super friendly. We didnt get the best room though. And it was loud. We didnt eat at the hotel at all but should have. The breakfast looked good.

Nice hotel, clean, quiet. Typical Best Western. I am interested in a good nights rest and a good solid breakfast and I always get them at Best Western. This was a great place to stay for a couple days while we checked out the falls. Staff at the desk were great, gave us some great tips on where to eat local and their picks were fantastic. Very helpful. I will stay here again next time I am in town.

really friendly personal on point with everything for the cost was amasing all there advices in where to go and where not to go.Beside that front desk was really helpfull on telling us where is some places to go as a family and where will be kids frendly as well.

Overall, the stay was great. Very clean, staff was super friendly. The breakfast had a big selection for everyone; however, both mornings when we got there the potatoes were luke warm or cold but otherwise everything was good! Would stay here again for a weekend getaway!

Enjoyed our visit very much. Staff was friendly, rooms were perfect with a refrigerator. Large breakfast area with good food choices. Close to Niagara Falls - about a 15 minute drive maximum. Very easy to get to. Would definitely recommend.

We enjoyed a great one-night stay here on the night prior to the Bills/Pats game at New Era Field. The service was great, the breakfast was much better than expected with a variety of fresh fruits and juices, eggs & sausages, make-your-own toast and waffles, muffins and coffee/tea. One within our group had a cut and was given a small aloe plant, which did help. We were very impressed with the last item, but with our overall experience here!!!

Two mornings in a row the water was malfunctioning, scalding hot no cold... we reported the front desk attendant recorded the wrong room number, not sure whose mistake that was, but had the same problem next morning

Great location, only minutes to Niagara Falls. Nice hotel. Our room was fantastic. "Weird" smell in public areas though. Maybe use febreeze to freshen up the public areas. Decent breakfast, even though they served the same thing both days we were there. Nice breakfast area.

Stayed for 2 nights on visit to Niagara Falls. 15 minutes drive to the Falls State Park area and near to airport. Seemed to get a good rate at $80 per night which was good value. Breakfast good with lots of choice. Swimming pool well maintained although a bit cool.

Stayed for 3 nights, rooms are modern and clean! Amenities are on point, great indoor pool area, game room, laundry facility, Hot full breakfast bar with spacious dining room, quiet and very quaint! Highly recommend this place!

Mike the owner and his staff have always been good to us. we travel several times a year for shopping and at times with the grand kids. they love the pool. hours are great as we shop late lol. breakfast has improved tremendously over the years. its clean and quite. Management is always available.

We really enjoyed our stay at this hotel. Friendly staff, the breakfast had several options including fresh fruit, waffles, sausage, eggs, toast, bagels, cereal, milk and juice. The room was comfortable and not cramped. Everything has been updated so amenities were great.

I booked this hotel so I could leave my vehicle there while I flew to Florida for a week. It was nice after arriving back in the evening to have a comfortable room to stay in and a nice hot breakfast in the morning. Staff are very friendly. I wish they had a shuttle back and forth to the airport.

The staff at this location are excellent. Very friendly and helpful. The rooms are clean and everything is in close proximity. Sight seeing and shopping is excellent. Within 30 minutes you have access to a huge outlet mall and regular shopping malls. Many restaurant options as well.

Pros: Room space was good. Value was good. Breakfast area was huge, variety was average but plentiful. Staff friendly. Cons. Water pressure was fine at the faucet but kind of low after activating the shower head itself. INTERNET WIFI IS ATROCIOUSLY SLOW.

Room with one king bed was spacious, clean and comfortable, air conditioning worked well. Given the heavy tourism in the area prices are high relative to the value provided by this hotel. The breakfast buffet, although well-stocked, was exactly the same each of the three days we stayed there. The dryer for guest use needs help - it was unable to completely dry an average load of laundry both times we washed clothes, and required a second run. Some rooms could be more subject to noise than others: ours, toward the front of the first floor, had kids running on the ramped (hollow?) floor outside, and first-floor rooms near the pool could probably hear the video games in the hall outside the pool. So, if you can choose your room, choose carefully.

Very comfortable beds & linens ! Delicious hot & cold buffet breakfast included free. Great heated indoor pool ! Location of hotel is great for shopping, visiting Falls or flying out of Niagara or Buffalo airports and it's quiet hotel too !! Looking forward to returning to Best Western Summit Inn !! Thanks for another excellent mini family vacation !!

The location was about 5 miles from the Falls, but close enough and parking was free. The hotel was very clean!!!!! Breakfast was good and had many choices (same stuff every day) but is included (free)

This hotel has a good location close to the airport, outlet mall, restaurants and Downtown Niagara Falls, Ny. Plenty of parking for everyone. It's a 2 floors building wich doesn't get that crowded, and good continental breakfast every day.

upon arrival the front desk staff were very friendly and helpful with info concerning the area. the rooms were very clean and the beds were great. they have a large breakfast area that is well stocked with a good variety of food for everyone

Hotel was very clean. Looked fairly new or newly renovated. Included breakfast was good. Very friendly and helpful front desk staff. About a 15 minute drive to the US Falls. Free shuttle also available.

Breakfast lacking in flavor and variety, room clean and comfortable, a little small, same breakfast options all the days of our stay, egg things were burnt the last day, sausage was too spicy, and other wise tasted like cardbiard

Finding a hotel in the Falls that is affordable is a challenge. The Best Western Summit Inn was affordable and clean. Our bed was very comfortable, our room was spacious and clean, and the (included) breakfast provided the basics- eggs, sausage, cereal, fruit, yogurt, juice, coffee and waffles. It's about 20 mins. from the Falls area, but that was ok with us. There is ample parking. The staff was friendly and pointed us to a currency exchange not far from the hotel. This hotel worked great for us.

Very very clean, friendly and helpful staff, great free breakfast and close to attractions and restaurants. Stayed here on a recent vacation to Niagara Falls and it was great. Only a 10 - 15 minute drive from all the main attractions. Some great restaurants nearby. Small game room for the kids (and adults). Nice sized indoor pool. Would highly recommend to anyone staying in the area!!

Everything was perfect at this hotel from the check into the rooms to the pool to the breakfast in the morning to the staff everybody was nice and I like that you could park your car without paying an additional charge that was a plus nice hotel

We had a 2 queen bed room - very comfortable & clean. Breakfast was ok. I would stay there again as long as they get a new day manager. We were flying into the Buffalo/Niagara Falls International Airport. We were not familiar with the Buffalo/ Niagara Falls area. I wanted a hotel near to the "Falls" & this one is about 15 minutes away from the falls & I thought about 15-20 minutes away from the BNF International airport. We were arriving after midnight so I called the hotel & asked about a shuttle from the airport. I said airport - not the Buffalo/Niagara Falls airport. The girl that answered my call and questions said that they did not have a shuttle but gave me the name of a taxi service that charged $7 a person to bring us to the hotel. She gave me their phone number. Great right? Little did I know that there was another airport right down the street from them. The Niagara Falls airport...that was the one she was referring to. WE get to Buffalo & call the number - "oh sorry we don't come that far." ?? What?? I was given misinformation. So we had to either pay for a $60 cab ride after midnight or rent a car. So we finally get there about 2 am. I talk to the manager the next morning to suggest she have desk people ask more questions - like which airport are you flying in from. The employees are familiar with the area - visitors are not. I asked for a little compensation - perhaps on room rate - maybe $10-15 off. She said they didn't do that and rudely implied that the whole problem was my fault. So much for "BEST"!

Booked this hotel based on the TripAdvisor reviews. Room was clean and comfortable. We stayed one night. Breakfast in the morning was very good. Perfect for our family to get a quick bite before hitting the road. This hotel is a great value for the price. Worked well for our family budget and needs. Cleanliness and comfort being top priorities, the Summit Inn delivered.

Came to Niagara falls for two days with family and decided to rent two rooms through CheapTickets.com the total price for two rooms was $480 upon arriving to the hotel they had already charged me an amount that was not the correct. Next day I went to the front desk to fix the problem and the young girl who was busy playing her game on the computer “Dominó”gave me attitude could not answer any of my questions. When I explained to her the situation with the charges she told me “ I AM NOT A BANK “ “ CALL YOUR BANK “ “ ALSO TELL YOUR BANK TO RELEASE THE FUNDS “all of this without even looking at me. So I called CheapTickets.com and they told me and they have to honor the right amount so I went back to the front desk and I asked to speak to a manger to what she responded “ there is not manager “ not looking at my face and continuing playing her game. I told her I would speak to a manager next day. All she replay was “ok” . So I decided to call CheapTickets.com and a representative asked me to speak to whoever was at the front desk so I out of nowhere she decided to put her game aside and look in the computer again and this time she found the reservation and decided to honor our reservation that we made through CheapTickets.com , this is not the way you treat a customer if you are not happy with your job then you should not be workings in customer service. You have to honor any transaction that is made by CheapTickets.com or other party. I will for sure to come to the Niagara Falls but next time I will be more careful that this hotel don't charge the wrong amount. I am not happy with the way I was treated by the young girl at the front desk.

Would definitely stay again. The people that worked there were so nice. I had a lot of questions as far as trying to get around. They informed me about the trolley that stopped out front. They also called a cab for me and told me how much it was going to cost for where I wanted to go. Breakfast was good. Hot eggs & sausage and make your own waffles. Beds were comfortable and I got a good nights sleep (4 nights)!

I highly recommend this hotel. The check in, check out was real easy thanks to Samantha. The hotel is clean and well worth the price I paid for it. Breakfast was good enough to fill you up to start your day. The pool was great and relaxing, never crowded or hard to enjoy. There are people who nitpick and complain about the smallest things in their reviews that dont remember that they dont live there, only renting a room to basically shower and sleep there. I loved my stay and would highly recommend this hotel to everyone. Samantha was the best at her job. The only complaint I could think of was the padding on the bed kept slipping off, but a really minor issue. I'm a member of the other big chains of hotels and this hotel ranks right up there with them. Stay here, you wont regret it, I didn't.

This place was amazing. My kids really enjoyed themselves. They have a pool and game area for the kids. They also have breakfast daily. They also offer the customers hot tea and coffee all day. The check-in process was convenient and quick. The one thing that I did not like was that we had to get towels from the front desk.

Room had a odor which was overwhelmingly. Not happy. I wish they had taken care of. Hotel is a bit further away from the Niagara Falls. Big breakfast area and people working in the breakfast area are very helpful and nice.

I stayed here last minute because my previous plans had changed. They were very accommodating on short notice and all the staff seemed to be very pleasant. The room was ok only downfall was the balcony to the room was right above the pool so you heard all the noise from the time the pool opened until they closed and even sometime after it was supposed to be closed. The Bess were comfortable and it was clean. The building inside could use so work and updating. The breakfast was included but it wasn't very good and the chairs in the dining area were gross. Looked as if they had been wet in a flood or something. Overall not to bad.

Courteous staff, quick check in, bonus to find out there was a trolley service included to go to Niagra Falls. Was able to enjoy the sights and not have to maneuver traffic. Would definitely recommend.

Stayed 2 nights in king room. Room was clean and quiet.The bed was comfortable, shower good and breakfast fine. Check-in staff were exceptionally helpful and friendly. A little bit away from the Falls but trolley-bus right at the door or easy with the car. Would definitely stay here again.

I would highly recommend a stay at Best Western Summit Inn, in Niagara Falls NY. It is a very clean, reasonably priced hotel. The staff are very helpful & friendly! Very attentive to your needs & at your door within 5 minutes if you have any issues! I stay there at least 2-3 times a year & am always very satisfied! Very clean rooms with very comfortable beds!

This hotel is away from the craziness of Niagara which was nice. The staff was super friendly, the room was clean, beds were comfortable and the breakfast had a good selection. The only negative thing was that the faucet was set too far back from the sink so when you washed your hands of got water all over the country get top.

the staff were very warm and welcoming. everyone greeted you. perfect location for our purposes. the pool was clean and well kept. my husband enjoyed using the workout facilities. would definitely stay here again .

Niagra Falls, NY has some areas that are sketchy. This hotel was away from that. It felt safe and was very clean. Updated or brand new fixtures and decor. Lovely service. Low price. No bugs. No smells. Just a clean comfy place. Close to the falls ( like 10 minutes)

This hotel is a bit of a mess, it's so uncoordinated and looks like a blot on the Best Western Landscape! Brown carpets, red chairs, blue curtains in the breakfast room, not a single picture, just a non atmospheric mess!.....just smacks of a really low budget hotel that bought all their mismatched furniture at an auction for the lowest price. It also smells musty and weird. Come on Best Western make this place feel less like a hovel and sort it out to your usual standards!

Was very impressed by this hotel and the accommodations. The rooms seemed recently updated. Extremely clean. Only stayed 1 day but will definitely stay longer next time I am in this area. Checked out the pool area and gym. Very clean and inviting but was on a very tight schedule and was unable to enjoy the amenities. Cafe was very clean and offers coffee, juice, water and iced tea 24 hours. They will also allow use of the dining area for a place to eat take out food after hours. Generally this hotel is what many hotels should strive for in making their guests feel comfortable and welcome. Nice job everyone!

We stayed here because my husband booked it, sight unseen. HUGE mistake! No hot tub, cold pool, lots of chlorine. Floors in hotel have ramps that give. My knee didn't like that. At all! The elevator is off the lobby so it's a long walk to the room. Dark carpeting. Dark room. Beds slept well. Breakfast is unbelievable. Luckily McDonald's is just down the street. Couldn't drink the coffee at hotel. There was a refrigerator in the room but no microwave.

A nice Best Western has clean rooms, a lovely pool, and a convenient location to both the Fashion Outlet Mall (about 5 minutes) and The Falls (about 15 minutes). Breakfast is the usual toast, waffles, hard sausage, strange eggs, and cereal. Other than the breakfast, it was a nice 2 day stay.

Very friendly, knowledgeable and helpful staff. Clean room, amenities and pool. Decent breakfast to start the day. On site ample parking.The location was good for the use of public transportation to falls etc. Parking at the Falls can be expensive.

Nice place! Indoor pool and gym, breakfast everyday from 7am (BYO milk if you need a diary alternative but there is a 7/11 walking distance). I took a 12 minute Uber to Niagara Falls which was super easy. Internet was good. There's nothing else around other than hotels in this area. I would stay here again!

Facility is top notch. Staff is more than helpful, friendly, and informative.We will highly recommend this facility to our friends and family. The breakfast was well planned and laid out. Just the start needed for a busy day of travel.

Service is always great I never have any problems when I stay at this location I definitely recommend it to others from the front desk staff to the housekeepers to maintenance 2 overall staff is great will definitely stay there again and working with others

It's fairly new place with lots of amenities like swimming pool, fitness center, free breakfast with lots of choices, close to shopping area and highway, staff were friendly and provide excellent service.

I've only been in probably 4 or 5 BW hotels, but this one was best by far. clean room with all necessary accessories, good breakfast with plenty of room, good shopping possibilities close to hotel, good parking, unfortunately we didn't have time to check out the pool and gym, but should I ever return to Niagara, I won't hesitate to book this hotel again.

Always great service. Staff at desk are always very helpful with anything you need or require. Very large breakfast area & good hours with lots of choices of breakfast food - hot & cold. Clean & quiet.

Great location on Niagra Falls Blvd, about 6miles to the falls & loads of free parking. But it was outdated & could do with a re-furb, to be honest. Room was clean & served it's purpose. Free breakfast was a bonus, with juice, yogurt, coffee, cereals, hot items, bread/bagels, make your own waffels(yummy), pastries & fresh fruit.....but the only down-side was paper plates & plastic cutlery!

Room was so dusty!!!! Hacked and sneezed all night.. checked in went sight seeing came back to our room late. Took a shower didn't notice how bad it was until we already laid down was around 1130pm. We figured it was too late to do anything about it at that point in the morning we went downstairs spoke to the manager she looked at me and said why you didn't say anything about it yesterday I said that's because we checked in and we left and didn't come back till very late so thought that I would just bring it up to you upon checkout she had a terribly snooty attitude I then asked if I can speak to the bigger manager then she and her reply was what's the problem I'm giving you a discount the problem was too disgusting dust that I had to inhale all night and she said to me it will the room was just cleaning this morning as you can see by the inches of dust on that lamp that room has not been dusted down and quite a long time will never stay again or recommend to anyone

From start to finish an excellent hotel. Great breakfast, modern and immaculate room. Very professional staff. The price was way below what I would expect to pay for this great hotel. I would recommend it to any coming to Niagara Falls

Perfect location to stay where you decide to visit Niagara Falls. Just 5 miles from the spot.You can arrange your booking easily through using hotel internet address. The hospitality and room service is excellent.

We recently stayed at this establishment for one night & it is better than when we last stayed years ago. Considerable upgrades to property but still has the old fashioned rooms. The complimentary breakfast was not satisfactory as the eggs were very much like rubber & the flat sausages were so hard they were difficult to cut with a knife. The breakfast room has been upgraded for the better. The people @ the front desk were efficient & friendly. In a pinch, we would probably stay here again but not too often.

Stayed at The Summit Best Western in Niagara Falls. This is was our 3rd time staying here. Great time every time. Breakfast is hot and plentiful. The breakfast ladies are outstanding. The Summit's indoor pool is larger than most hotels and we can enjoy even when the snow is flying. We love it. We can't wait to visit again.

We love best western as a whole we r elite members! But this hote is far from company standard we have ever experienced! The pool odvioisly was having issue with mold as they had huge vents threw out the pool area . The smell was horrendous, my kids where gaging and couldn't even stay in there long enough to hit the pool both are younger children and they LOVE to swim nothing keeps them away that was the main reasons we booked this hotel . They were upset the whole trip and mad as well that they didn't “clean the garbage smell” as they called it . The worst part was I let the front counter know ( had to walk down as the phone in our room didn't work) she did NOTHING. She seemed to already be away and gave me the line a manager would be contacted and the pool cleaned ??! The pool didn't need cleaning the building itself was the issue u could see the roof totally destroyed and they had wood decks all taped off as if that may have been a source of the problem from water leaking into the build and on the wood to rot or something. But definitely a structural issue not a POOL issue . She also stated the manager would contact me. Which never happened. Next day as we were leaving I then adviced the new guy at the counter and he looked surprised and said well the manger doesn't come in till later today and she would have never informed me of this and that he would pass the msg to manager and they would contact me. Here we are 2 days post hotel experience and nothing !! I have never experienced anything like this with best western and would like to advice anyone that is looking to use the pool to be prepared !

Phoned ahead asking for downstairs room for my handicapped walking dad. Placed us in the furtherest room. Mixed up our reservation. Wanted to overcharge quoted rate. Blamed everything on nw booking computer program. No mention of gift bag or extra points or even upgrade for being members. Very noisy with many people in hotel. Nice room. Average best western breakfast. All our concerns were at checkin

Stayed here before flying out to Florida. Clean and comfortable hotel with a nice breakfast included. Close to nice dining. Unfortunately I did not know I could leave my car here for the week for free.

We always stay at this hotel when visiting this area. Rates are reasonable and the indoor pool is clean and warm. They also provide a decent free breakfast. Close to the fashion outlets for shopping and there are many restaurants close by as well as delivery for the best pizza ever... Buzzys

We opted to stay overnight crossing from the border to save time plus for one nights stay you can get to park your car for the duration of your trip at Niagara Falls airport. Since there is no reserved parking there you may as well do this as it is cheap but nicer looking than other ones in area and lots of restaurants around. Plus the continental breakfast included is really good!

I have never stayed in the area before, it always seemed to far from where I wanted to shop, but they had a great pricing offer so I thought I would give it a try. Well for the price of one nights stay at a Best Western in Cheektowaga, we stayed 2 nights at this hotel. The place is clean, the front desk was nice, accommodating and helpful. We will stay there again, as my husband put it, we have a vehicle so no big deal with travel.

great stay rooms are large pool was nice staff were great.free breakfast was good great location our stay was two nights and we have been to other motels but this one every body from the cleaning staff to front desk were great

Staff was very pleasant and helpful. Room was very clean and comfortable. Close to airport. Park n Fly feature seals the deal. Good value. We have stayed here five times and each has been a very good experience.

This is a great choice for any Canadian wanting to do a park & fly. We've used this hotel several times. Nothing exceptional about it but it's clean and convenient. We enjoy the restaurants and shopping nearby as well.

Came back to the recently renovated Best Western Summit Inn. I found it clean, comfortable, and conveniently located near the outlet mall, with plenty of dining options nearby (5 minute drive). Pool was clean, with the water and room warm enough even in the -20 cold snap. Staff was unfailingly polite and friendly Breakfast was more substantial than the usual continental - with hot food and yoghurt available, along with typical continental offerings. The beds were comfortable, the shower had great water pressure and the room came with a fridge. The only negative: if you have one of the adjoining rooms, the sound from the next room really travels - we had a screaming baby next door and didn't get a whole lot of sleep the second night. Still, not a huge problem in the grand scheme of things.

Stayed there in Feb, Room heat was off when we checked in.. Took several hours befor room got warm, pool was nice breakfast was good but halls and room was cold.. employees were very nice. No towels in pool area had to go to front desk to get towels and no hot tub.

Stayed for one night, the beds were good. Had a really good breakfast which was free. The staff was nice checking in and out.Had heater inside room which was good.Got a good rate booking online through Best Western website.

spent the night recently at the Best Western Summit Inn with three other family members.it was easy to find, and even though we didn't use the pool, it sure looked inviting.our room was VERY clean, nicely decorated, and VERY comfortable. breakfast had a VERY nice array of tasty foods to choose from--everything from eggs, sausage,homefries, that big waffle and plenty more. VERY yummy!I hope that we get to go back for another stay.

The room was fine and the staff was friendly. We spent most of the time at the Falls and not around the hotel, but it was a pleasant stay. I've stayed at many Best Westerns in the past and if you're a fan of an affordable place to stay, this is the one!

Had a good stay great customer service my only complaint is I really didn't like the beds they made my back hurt they were to firm. Best advice for any hotel is when you have a room with 2 beds is put 1 firm bed and one soft bed in it so they have the choice or give them the choice when booking Don't make them all the same

The room was fine, the pool was nice, but we asked for a late checkout and they told us they could only extend for 30 minutes, after that we'd be charged for half a day. That might be understandable if the hotel wasn't almost completely empty. Also, our room was never turned over once we checked in. We only had the do-not disturb on the door for the first night. Basically if you miss that knock at 11:30am, that's it for the day. Nothing unforgivable but measure your expectations with this place.

Friendly Staff @ check-in. Friendly hotel employees. Will definitely stay again. They need more selections for their breakfast but everything else was good. Exceptional clean rooms!!! Hotel is in a good location. just needs more lighting in the room.

Best Western Summit Inn - Niagara Falls USA is a welcoming and very clean hotel. This is the only place we stay when we are in Niagara Falls. The staff is fantastic and always courteous and willing to assist with any of our requests.

Comfortable, clean, affordable, just what I expect from BW. When ever we travel we look for BW's because of consistancy in quality. The only thing BW could improve on would be consistency in pricing which can vary greatly.

It was my granddaughters birthday so we selected this hotel because of the indoor pool. The rooms were very nice, the staff very accommodating and the complimentary breakfast was good although more choices would of been nice. We all enjoyed our stay. Thank you

It was a good place to stay, the people are very sweet. Highly recommend especially since it's only like 15 minutes if you take a cab to the falls. Plenty of food nearby and things to Keep you busy. They had the pool, the free breakfast, and were clean.

We stay at this hotel most times when we stay in this area. It has always performed to our expectations. Check in was fast. Check out was fast. Breakfast was a little bit on the carb side but still has enough choices.

We stay here every time we come to the Niagara/Buffalo area and we have watched the continuous remodeling and other repairs/improvements over the past few years. The venue just keeps getting better. The staff is always friendly and helpful. The rooms are pleasant and very clean. We also enjoy the pool. Breakfast is generally good although the selection is a bit limited.

Recently stayed at the Summit Inn Best Western for a shopping excursion with the hubby. Very nice hotel - clean and well looked after. The hotel is close to all the shopping areas so we were able to come and go as needed (in case we needed a break!). We enjoyed the breakfast "free"!! and will be back again in the Spring for another round of shopping.

I experienced some things that made my stay a little sour but I will come back because I like the location and the room and prices aren't terrible. One bad stay does not make a bad hotel. The hotel needs to work on friendliness and organization

This hotel is on the edge of town, but it is a great place to stay if you are exploring the area. The room was a normal size and had a fridge, but no microwave. The hotel was quite big so some rooms will be quite a walk from the front desk. The breakfast area was huge and very well managed. The food choices were fantastic. We did not have a chance to take advantage of the pool, but it looked clean and well looked after. If you don't want to drive to the falls from here, there is a bus right outside the hotel that you can take downtown. We elected to drive and park on Goat Island. It is about 15-20minutes from the hotel. The staff were friendly and helpful in there suggestions of what to do and where to eat.

this location isn't the best for seeing Niagara Falls. Older hotel and a little difficult to get around in the hotel. The bed wasn't all that comfortable. The rooms were also located around a indoor pool, which became very noisy when people were in there swimming.

Nice motel. Easy to get to. Great breakfast selection. Away from major traffic centers in the area. Room had king size bed, desk, couch, refrigerator, microwave, coffeemaker. Separate lavatory sink from bathtub and toilet.

My mom and sister and I stayed here for our annual mother/daughter shopping trip and it was ideal! The room was huge with 3 beds so we were all comfortable and no one was tripping over each other or luggage/packages. We will definitely stay here again.

Fabulous accommodation! A little bit of everything for everyone!Very reasonable!Perfect for everything we wanted! Location was great! Breakfast was great. Dining room was spacious. Next time we will make time for the pool!

it is a good hotel they need to make it no kids allowed and less noise and more tv channels and more breakfast choice and they need to fill up the milk and my mom went and told they guy there was no milk and he left

Great clean room, and the usual amenity's. Staff was great as well and the breakfast was good. My wife and I were looking forward to using the gym as that is one of the things we consider when booking a hotel. When we first checked in we look quickly to see two tread mills two elliptical's and stationary bikes as well as hydraulic resistance machines, this is a step up from most places so we were excited to try them out. Well come to find out the two treadmills did not work, the cycles were vandalized and the labels were pulled off. The buttons on the equipment were mashed and collapsed so basically the equipment was not usable. Well at least we can use the hydraulic machines. Sadly the bushings were worn on the hydraulic shocks, some of the seats were cracked and would pinch when trying to use the equipment. My wife made mention of this when checking out and they seemed surprised,, I guess not many people use there facility? The pool looked nice but we did not use it.

This hotel was very clean the staff always had a smile when every you spoke to them. They were helpful and courteous. Breakfast was fresh and the staff always ensured the trays were full and the counters kept clean. I highly recommend this hotel.

We stayed here during our trip to Niagara Falls. The price was significantly cheaper than other hotels closer to the falls. The rooms were very clean and included breakfast was always hot and tasty. Kids loved the indoor pool and onsite arcade games. The staff were all very pleasant and professional. Will definitely stay again.

Really enjoying our stay. Cleaning service is polite and on top of things. (Reminder to tip those staff because they earn it!) Our check-in guy was efficient and knowledgeable. Thanks for saving us a lot of money by giving us free Metro trolley passes! Our room was clean so was the pool. Loved the little arcade zone and options for parking and entry. Continental breakfast and eating area were really nice and expansive. Also, 24 hour laundry! Our only complaints were the pool not being heated (oh well, at least it worked, right?), the plug outlets in our room being loose and our tub not having a stopper. Other than that, golden! Best hotel Wi-Fi speed I've ever been lucky to have!

Our stay here was very enjoyable. Our room was very clean and pretty. The motel gives their guest a free day pass to take the trolley, which took us right to Niagara State Park, where the Niagara Falls is located. The breakfast was very delicious.

Best Western provided me the best service one could have. Great and supportive staff, and clean rooms in an excellent hotel overall! I would strongly recommend everyone to try Best Western Summit Inn, Niagara Falls, New York.

Niagara Falls has been on my wife's list to see for many years and this was the year we finally did it! We wanted to keep this trip to a reasonable cost, so we chose a hotel on the U.S. side just a few minutes from the Falls and we are glad we did! This was a clean, comfortable hotel of moderate cost with a very friendly and helpful staff. Special thanks to one front desk staffer, Samantha, who was very helpful in relocating our room closer to the elevator. (my wife has some mobility issues). The breakfast was good, What we thought at first were what we call "egg patties" (if you've had them, you know what I am talking about) were really eggs and tasted like eggs as well. Reasonable cost restaurants were located close to the hotel along Route 62 and there was even a nearby Wegmans, The drive to the Falls was only a few minutes and we got to know it quite easily. We would most likely choose this hotel again for a return visit.

I planned this needed getaway for my husband and I for the weekend. I read the reviews before selecting the place to stay our first time in Niagara Falls. I wanted it to be perfect. And. It was ??. Quiet and comfortable. The breakfast was great with so many selections. The staff was polite and helpful. I didn't use the pool but the kids in the hotel looked like they were having fun And that was nice to see. Location was close to everything which was great too because I'm a nervous driver in unfamiliar areas. We had fun and got some much needed rest.

Was there only a weekend. People were friendly and helpful. Pretty centrally located between attractions and restaurants. Definitely would make Best Western my choice next time in the area, as well as recommend to friends.

We enjoyed our night here. Room and hotel were clean; everything went smoothly. Our 4 year old loved the pool. We enjoyed breakfast. Our only minor complaints were that not all of the outlets in our room worked and the pool towels were small and rough.

No real complaints with the room, stayed for four nights and with 4 people in the room there was definitely enough room, maybe add a small couch for sitting, like in the rooms with the King size bed. The front desk was extremely helpful and the Housekeeping Staff was amazing. My daughter loved that they folded her sleep wear and arranged her stuffed animals and pillows on the bed. The indoor pool was a little chilly but relaxing, only issue with the pool is that the towels that are provided are very small, should give the same size as the bath towels.. The breakfast was adequate, the furniture needs to be updated. Would stay here again...

This is a nice hotel. They have a nice indoor pool and a really good continental breakfast. There was a line at the waffle maker, so I skipped over that. The sausage, home fries, and eggs were good. The kids enjoyed the muffins also. The kids also enjoyed the arcade games right outside the pool area. Our room was super clean and the staff was helpful. We would definitely stay again.

We only stayed at Best Western's on our road trip due to the AAA discount. This was the saddest Best Western we stayed at during the trip. The staff was not that friendly and the hotel needs some serious dusting and remodeling. The bathroom door was ridiculous and dirty.

Have stayed here several times because of the location and the indoor pool. Was disappointed this time. Had hoped several upgrades would have taken place with the remodeling. Pluses are the indoor pool, free breakfast, and friendly staff. But the lampshades in the room were dirty and stained and I was disappointed there were no scrambled eggs. The eggs that were served were awful. Best Western needs to pay attention to these details.

Place is old but was clean and pleasant. Staff very good and attentive to our needs. Breakfast was good and had an excellent selection. Could use more handicapped parking spaces. We did not eat dinner there so unable to rate meal.

The pictures of hotel do not match what room actually looks like! Room was very small. Said there was a bathtub/shower. There was no bathtub just a shower. Staff at front desk when checked in was rude. The breakfast in morning was good.

I have stayed in this Best Western Hotel due to the great location near where I wanted to go to visit with friends and family. Everything was perfect. The only thing I could have used during this week was a little more counter space around the sink for doing hair and make. Also, a place for a box of Kleenex.

first of all, the staff was incredible. very helpful, friendly, and seemed to enjoy their job. Indoor pool was great. water was good temperature. great way to relax at the end of the day. price was reasonable (less than 300 for 2 nights). breakfast was more than just waffles, although the waffles were the best. laundry on site which came in handy both nights. About a 10-15 minute drive from the falls. Wi-Fi was instant and hassle free. Would I stay here again? In a New York minute.

This was a good place to stay while sight seeing in the area. Rates were reasonable for location & time of year. Check your AC controls to make sure they work, we had trouble with ours in rm#224. Breakfast was typical waffles,eggs, sausage,home fries, Danish, cereal. Staff was very pleasant.

I just finished my trip to Niagara Falls and stayed at the Best Western summit inn. The hotel was nice, alittle outdated though. The problem I had was with the continental breakfast. On the 2nd day of my stay, two pieces of rye bread fell on the floor. The employee pick it up off the floor and said 2 second rule and put it in the toaster. Totally unprofessional!! On the 3rd day I find out I've been eating turkey sausage and I hate turkey! Other than that, the stay was ok & I would recommend it to others!

The room was comfortable, but a lot of noise all night. For over 200 for one night with tax I would expect less noise. Breakfast was good, they do need to add sugar free syrup for the waffles. The staff were all very friendly and professional.

This hotel is kind of dull on a drab commercial highway. However, it's clean and conveniently located between many western NY and Ontario destinations. Most importantly it was safe and quiet with relatively up-to-date guest rooms. The lobby and front desk need to remodel, though.

Stayed there while visiting the Niagara Falls. It was a pleasant stay... nice, newly renovated rooms and hotel's facilities. There is an indoor pool (you can ask for towels at the front desk) and small arcades for children. The breakfast is complementary to your stay and it is tasty... Definitely I would recommend this hotel to anyone who is planning the trip to Niagara Falls area (about 6 miles away from the falls).

The hotel is great for the value, really close to the falls, has a pool and mini arcade area for the kids. The rooms are clean. The bathroom was newer remodeled. Breakfast room was large and had lots of options

Stayed in room 144. It was a LONG walk back there, even when parking on the side entrance. Hallway was a little dark. Entered the room, checked it out and turned on the AC. It never seemed to get too cool but luckily, it was adequate. After unloading the car, took my shoes off, only to find out the floor was wet in several areas (not something the staff would have noticed because I'm sure they don't walk around barefooted). can you say potential mold issues ??. then I noticed 2 toothbrushes on top of the sink mirror... Really?, Lots of dust everywhere, water bottle on the floor under the bed skirt, the hand bar screw plate in the bathtub wouldn't stay causing potential cut/scrape issues. Took several flushes to empty the toilet. I did not report any of these issue because we were only staying the one night. Expecting to be asked when I checked out if there were any problems, I would have mentioned them... but I was not asked. Checkout was very mater of fact... here's your receipt...

As a couple we stayed July 16/18 to July 18/18 to shop at the Fashion Outlet Mall on Military Rd. only a 5 minute drive away. Ollie's Outlet is on the corner as you turn on to Military Rd. & a Walmart Supercenter is on the left just before the Outlet Mall. The hall from reception is very long and it just happened our room was 2 from the end so we had a long walk to breakfast both mornings. There was an entrance half way where we could park our car and it was very quiet back there and we felt it was safe. The breakfast was excellent...hot eggs,sausage,potatoes and then everything else you usually get. The bad points were the hall carpet was very, very stained and the seats of the chairs in the breakfast room were the same. I switched my chairs both mornings trying to find a cleaner looking one. Our room was small with 2 double beds but clean and the bathroom door was in front of the toilet so it was awkward to sit down but it was clean and there were plenty of nice white towels and the water was hot. The wifi worked fine and our large screen TV was great. We wouldn't stay here again because of the filthy hall carpets and especially the dining room seats. It's unfortunate because it's so convenient to shopping, breakfast is excellent and it's quiet. It's expensive for what you got in the cleanliness dept..

We stayed here a week and have 0 complaints. It is far enough away from downtown that you don't pay downtown prices, but close enough to get everywhere you need. The rooms were really nice, only complaint is that the lighting is very dim when you walk into room. Only has light right above bathroom, but nothing by full length mirror. Wish we had a microwave too. Housekeeping did a great job with our requests of extra towels. Beautiful pool area, game area and large breakfast room. Also has onsite washer and dryer. If full you can find a 24 hr laundry across street. Most of front desk was nice. We had a great experience with one worker who answered a question I had about people who leave their laundry in washer for hours. Loved her. If we go back to The Falls sometime, this is where we will stay again.

Far exceeded my expectations. Great breakfast. Friendly and helpful staff. Clean. Great location for Niagara Falls activities. I found the hotel on Expedia and got a great deal thinking that it would just be a place to lay our heads. But the hotel and the room were very comfortable. I would not hesitate to stay in another Best Western.

This BW is pretty basic (yes it is not a Plus). Our family stayed here just this month and the overall I would say is average. The first evening we got in the front desk staff were friendly and helpful. However, when we got to our room we noticed that there was water running from somewhere in the mini-fridge onto the carpet. We notified front desk and in no time a 'maintenance guy' (not sure what his job was) came to our room to 'fix' this problem by placing a towel at the bottom of the fridge (lol I could have done this myself). He reassured us that someone would come tomorrow to take a look ....I am still waiting on that person. In any case, the fridge worked and it was not my carpet! We were on the first level and close to the back entrance - very convenient if you have kids as it is easy access to the room, pool and outdoors. The pool is a salt water pool - which was kind of cool. The other guests were friendly and pool towels were readily available. Breakfast was typical BW standard. The only thing that really blew me away was the cleaning of the breakfast room. The breakfast lady literally used the SAME cloth to clean the counter, the floor (she was brushing away some bits of cereal that had fallen to the ground with this same cloth). This cloth was then used to continue to clean the top of the counter and the INSIDE of the cereal dispenser (throws up in mouth and thanks God for a well functioning immune system). I was too shocked to mention anything to her....my mouth literally hit the floor. We can do better than this BW...please do better. On a good note, Ponderosa breakfast is nearby in case you need an alternative buffet breakfast. Overall, basic hotel - higher price than it should be. We paid USD$158 for one night and used points for the next night. Next time I would spend the extra cash and travel the distance to stay at the BW Plus. Hopefully that is much better.

We checked in Thursday July 12 after a very long drive from Illinois and the staff was very friendly. Our rooms were very nice, bathroom was clean, sheets were clean, the pool area was nice too. Overall, we really enjoyed our stay. I honestly have nothing bad to say about the hotel. I wish the hotel I stayed at in New York was as good as this one.

Lovely hotel with an amazing breakfast. I spent the night here as I could not pick up my rental car until 4:30 in the afternoon. I would have liked a later check out, but they could only offer me an extra 30 minutes. I spent the day in the lobby and in the breakfast area, where the manager allowed me to go. I wish the pool had been outside, then I would have spent my time there. Overall, I would stay here again!

The hotel was nice, pretty clean and everything looked to be working alright. It is a walking distance from the falls (like 15-20 min). It is close to some restaurants and the casino/mall thingy they had. It is also 10-15 min away by a gas station (by foot). They acknowledged my membership which was nice. The only thing I did not like about the place was that they charge you for toiletries? My dad forgot his shaving cream and razor so I went downstairs to ask for some and it turned out that you need to pay. Weird, I am used to having those for free in other Best Westerns. Anyways, we enjoyed our stay.

Conveniently located on one of the main access roads, this property is a low rise one. Rooms are well furnished and comfortable. Decent parking available. The indoor pool does not seem to have a shower area! Also please carry your own towels from the rooms since they are not easy to find near the pool - apparently owing to pilferage issue! Breakfast comprised of a buffet with eggs, waffle station (yes - fresh can be made), muffins, juices, coffee and cereals. Decent sleep and go unit. Very responsive housekeepers and the lady at the front office - kudos!

We stay here at least once or twice a year and find the hotel consistently very good. Over the past several years we have gone through a series of renovations with them, each one making good improvements. This time we were very happy to see the renovation of the front and breakfast room area almost completed. It was wonderful not having to dodge roof leaks! The room are very nicely decorated and well furnished. Ours had 2 double beds, a desk, cabinet with fridge & storage, and a very spacious bathroom area. My only complaint, being a "big" guy, was the small-size toilet.

We booked this place as a last minute stay and were surprised by the hotel condition and amenities. Phone support was excellent in finding the best rate. It is either recently renovated or fairly new and in good condition. Great breakfast (warm) and we experienced no issues other than the actual booking process. When we first started looking for a room at this location, it was listed for $110 on Booking.com. However, after an hour, it went up to $180 and this price fluctuated among several different online booking sites such as Kayak. We ultimately called and asked for a government rate because I am military and paid about $150 before taxes/fees (approximately $180 total). So, we were very troubled by the price fluctuations in such a short period of time and from one site to the next. Other than that, a great stay!

The drive to the falls is not bad it is close by. They have a great breakfast that comes with the stay, the workers worked continuously to refresh the food. Rooms were clean and well updated. outside of the room wasn't as well kept as the rooms. the workers were helpful. There was a indoor pool many people were having fun in it. Also one thing we learned 3 days into the stay is that they will not make the beds if personal items are on or around the bed. This was frustrating at first but it shows that they keep away from your things so i guess that could be peace of mind. At the least you know they have rules in place to guide their workers for you safety and your items safety.

We stayed at this hotel the 2nd week of June for our Niagara Falls trip which might be an off peak time because our room rate was much lower than it is later in the summer. Using GPS, the hotel is about 15 minutes away from the falls and we left each morning by 7:15 to beat the “rush”. The drive was quick and painless. We really enjoyed the morning breakfast during the entire stay. The sign says that breakfast starts at a 7:00 am but we usually ate at 6:45-6:50 to get a head start. Our king bedroom was clean and well maintained by the housekeeping staff each day. The only minor issue we had with the room was the somewhat low pressure from the shower head but it wasn't a big deal. There are several restaurants and stores within a 15 minute radius. The staff was friendly and we felt comfortable parking our rental car in front of the building each evening. The hotel is being updated but it didn't impact our stay. We didn't take advantage of the indoor pool but it looked well maintained. If we ever decide to visit Niagara Falls again, we will definitely stay at this hotel especially in early June before the peak tourist season.

We stayed here during our visit to Niagara Falls. The check in staff were very friendly and helpful during our stay. There is a good Mexican Restaurant a short walk away. It is very close to a mixture of shops and the Fashion Mall. It was a quick drive to the Falls so very well positioned.

We stayed here while we visited Niagara Falls, only about a 8 min drive to the falls, lots of food and shopping nearby, even an outlet mall. Rooms were clean and updated, comfortable pool area was really nice. Even had a self serve laundry so you can wash and dry wet things from the falls.

Stayed here as it was 50 bucks cheaper than others. Room and entire hotel is remodeled. Pool area was heated and very well kept. Breakfast was good and only 7 minutes or so from the falls. 2 queen beds fit my family of 4 perfectly. Outlet mall and Interstate are very close. Bowling alley next Store has a nice set up and bar. We will stay again if In the area. Staff was very friendly and helpful.

Great place to stay and get away from the turmoil around the Falls. Easy access to get to all attractions in a relatively short time. They are currently doing some remodeling but it does not impact your stay. The only dissatisfaction I had was with the elevator location. The elevator is located near the lobby and if you have a room at the far end of the hotel it is a bit of a walk when you get off of the elevator. Not much you can do about this except deal with the walk.

Stayed with family on our trip to Niagara, very close to Airport and well connected with roads. Staff were very helpful and courteous. The food spread was OK. Prefer rooms located in third floor. value for money.

They offer a great hot breakfast. The staff was very pleasant and helpful, I slept very comfortably which I normally do not when I am away from home. My grandchildren enjoyed the indoor pool which was clean and pleasant.

We took our grand-daughter's to Niagara Falls for their Christmas present. The hotel was easy clean and easy to find. The staff was very friendly and helpful. The pool area was nice and the hours of availability were more than adequate. I would highly recommend this hotel.

The outside looks unappealing, but the room we got had been recently renovated and was one of the nicest rooms I've ever stayed in. Breakfast was very good. The same thing every day but several choices. Fried egg, potatoes, sausage patty, bread, bagels, mini pastries and muffins, Waffles, oranges, apples, Bananas, instant oatmeal, cold cereal, orange or apple juice, and the coffee and tea is available at all times. Indoor pool. Location bit in the downtown area which we preferred. Good neighborhood. The front desk people were always pleasant and very helpful. I would stay here again. Two negatives. Nowhere in bathroom to hang or place things and hangers are too close to floor for normal length tops.

I would stay at this hotel any time. Rooms are nice and clean. The staff is very friendly. Every question I had was answered. I can just recommend this hotel to every person who need to stay in a hotel.

We did not stay at the hotel. Reached hotel, did not find it upto the standards of world wide Best Western chain and reputation. No tubs in bathroom, view from the room is too commercial, too much traffic scene, under rennovation now. Booked from Booking.com for $333 a night, almost NY Manhattan rates. Now fighting for refunds. Never book with booking.com, they have a very incompetent customer service

We were looking for a place near Niagara Falls that was inexpensive. We have a large family so we had to rent two rooms. The price was very reasonable for two rooms, and they even accommodated our request for adjoining rooms! The staff was very friendly, and the front desk attendant gave us some great tips on seeing the falls! Our rooms were very clean, the breakfast was good, and the pool was very clean as well. We would definitely stay there again!!

My family of 5 adults stayed in 2 rooms at the Best Western Summit Inn. We primarily choose this hotel because I lived in Niagara Falls growing up and I knew it was clean and in a safe neighborhood. I was pleasantly surprised by what we got. Rooms 110 and 112 were clean quiet and updated. Samantha at checkin and checkout was efficient and friendly despite being quite busy. The staff at breakfast were fantastic cleaning up through out my morning meal. When I commented on the fact that I was impressed she replied, “you are why we're here. You're the reason we have jobs.” Clearly everyone at the hotel feels the same way. You can see the care they each put into making your stay special.

Stayed at the Best Western Summit Inn so that I could fly out early from Niagara Falls NY. The hotel is in really good condition. The room was updated and clean. At breakfast they had poached eggs and not the instant ones. I can't say anything bad about my stay. Staff was very friendly. Would definitely recommend this hotel

Location is acceptable, in a "Hotel row" but looking a bit tired now. The hotel seems to be undergoing a refurb. What was most surprising was the breakfast. Pre-cooked apart from the waffle maker and very limited fresh fruit and produce. Eggs (sort of fried) and Sausage patties, and diced potatoes. No evening meal at the hotel, in fact, doesn't seem to have a kitchen, a first for a Best Western for me

We have stayed in this hotel 3 times. Always seems to be under renovation or construction. They also do not seem to care about the reservation request that we made months in advance with regards to the type pf room we wanted and messed it up 3 times now and refuse to help in any way to change that. We will not be back there are plenty of Hotels in this area to take advantage of for your shopping requirements.

Excellent service and the rooms were completely renovated and the entire interior was new and update, including the furniture. The establishment was absolutely spotless even with the renovations going on!

When you check out make sure you don't gets doubled charged. They take your money and maybe in a week you may get your money back. If you don;t check you may end up paying to much. Everything was good just don't like to pay twice for the same days. It's not your money so stop taking extra.

A very nice Hotel just a short distance from the Canada/U.S. border. Close to shopping, restaurants and grocery stores. Good Breakfast. Excellent Mattresses and bed linens. We stay here often for a weekend get-away.

The staff was excellent but the keys didn't work had to go back out to get back in . Then finally settled in the tv blacks out and staff said it's a problem that always happens . Staff fixed it then go to have a bath and you need to get a cover for the drain before you can use it . Staff comes again I guess they can't trust people stealing a $,25 cent rubber cover. I will go to another hotel next time . Oh yeah the tub was cracked too !

The Summit Inn has been our go to place in Niagara Falls for almost 30 years. We enjoy it's close proximity to the shopping on Military Road and the easy drive to Amherst. The staff have always been great! From helping me with a car repair one year to this year, the manager, came in on his own time to resolve an issue with our digital box for the TV. The rooms are always comfortable and although we didn't use it this time the pool is our favourite of all the hotels we have stayed. Great family place to stay.

This is about my 4th time staying here and I am very impressed with the renovations. Rooms are great. Front desk staff are great. Breakfast is ok. Pool area was too cold...Pool is warm but air is cold. Will stay again due to the great rates.

If you are flying out of the Niagara Falls, NY airport, then this hotel is only a few minutes down the road. It is also only 5-10 minutes from the outlet shopping area. Check-in was good, staff was quite friendly. Room was a good size, and clean, but the HVAC unit didn't seem to put out a lot of heat and kept cutting in and out all night, resulting in a poor sleep. There was only one blanket on the bed, so we were cold all night. There is a free breakfast buffet which is adequate, but if you are looking for a good breakfast, you might want to try finding something else.

We chose this hotel because of its proximity to the airport. Turned out to be a good choice. Quiet, clean, good breakfast. Great little Mexican restaurant just down the street. Close to shopping. All good.

In Niagara Falls for a week and opted to stay at this Best Western in process of renovation. Great updates in process and the rooms/amenities are nice. Breakfast is an upgrade from the standard motel fare, with a very attentive breakfast staff. Pool is fabulous, exercise room is spacious. Desk/support staff can be a little rough around the edges likely due to the neighborhood and local clientele. The feature that is the deal breaker for me is the constant pounding that goes on about 22 hours a day. Not due to renovation activity as none was occurring during our multiple day stay. It sounds like our room was located under a gymnasium with Olympic weight lifters in training. Not sure if the sound was just the result of the nearly constant door slamming by other patrons. Doors can be modified so idiots are unable to slam them at all hours. My advice; make the modifications as I won't be staying here again despite how wonderful the place and staff are. Not getting any sleep due to constant pounding is more impactful than a fabulous place where I am not permitted to get any sleep.

We have stayed several times but won't be returning. Rooms and parking are reasonable and decent, however, after checking out I realized I had forgotten my new phone cord and charger in my room. After calling twice and being told by the same person that he would check on it, he never called me back. I told him to make sure everyone knew that I would be returning for it on the 31st. Upon arrival on the 31st the desk clerk was unpleasant, disrespectful and defensive about my lost article and told me rudely in no uncertain terms that it was not there. We are shocked by such unprofessional and rude behaviour by the desk clerk and very disappointed if the staff would stoop to such a level to just keep guests' lost items.

My parents and I stayed the night before seeing Niagara Falls in the morning. We arrived late in the evening & wasn't impressed by the exterior of the hotel. But don't let the outside appearance fool you because inside was a great clean hotel. The beds were comfortable and the bathroom was squeaky clean. The employees were friendly and accommodating with fast check-in and out.

We always stay here for a night to catch a flight out of IAG - Niagara Falls NY Airport. The breakfast is always a great bonus in the morning, rooms are warm and clean. Conveniently located a $5 cab ride from the airport and the beds are very comfortable.

Visited a couple of times before, but hadn't visited for a few years. The pool offered me my daily swim. It's remains very clean, friendly and offers spacious rooms and very comfortable beds. So, we hope to be back, same time next year!

Plenty to do in the area, very close proximity to the airport, but not close enough to hear planes going overhead, and a short drive from the Canadian border. Lots of great nearby restaurants as well.

Advertise that they except cash upon arrival with credit card reservation and no deposit necessary but when you arrive, it was a huge ordeal. I personally would prefer to find another chain to deal with rather then have the aggravation and confusion

Our first time staying here the front desk staff were amazing check in went smooth. The room was very clean bed was comfortable. The free breakfast had a variety of food from eggs sausage yougart cereal to toast or begals. The pool was a good size and clean. Thank you to all the staff for a great stay

It's a good location very close to the Fashion Outlets, several plazas, Target, and <30 mins away from the border. My main purpose of the trip was just to shop, relax and have a mini getaway. It may not be the place to stay if the sole purpose of your trip is to see the Falls, as it's about 15-20 minutes way. Despite the outside appearance (which seemed to be under construction), the rooms, lobby, and other common areas are clean. It has the typical Best Western atmosphere to it. It may look a little dated but there's nothing wrong with that. The salt water pool was a comfortable temperature and easy to go into. Note that there are no change rooms. You can ask for towels at the front desk. Continental breakfast consisting of the typical cereal, oatmeal, waffles, eggs, sausage etc. are served alongside coffee, tea and juice. The breakfast room is always open so although they clear out the food, you still have access to the coffee, tea and juice at all times. My partner is a personal trainer so of course he went to use the gym. Apparently the equipment is a little outdated but I'm told that it'll be their next project! I didn't require room service / house keeping services so I can't comment on that. Overall, I enjoyed the hotel. It's affordable and was in a good area. I would stay here again.

Have been staying here for over 30 years when in the area. I've watched it change over the years but am most delighted with the renos I've seen in the past few years. The addition of an elevator was most welcome. The rooms have been freshened up and are now quite stylish. Each unit now has a fridge (GREAT), and all the furniture and bedding is new. Even the heating/ac unit is new. Great indoor pool, large enough to do laps in. The big star of the show is their comp. breakfast. Hot, help yourself foods included: hot eggs, sausage patties, breakfast potatoes and waffles, along with other fare such as: yogurt, cereal, assortment of breads, danish and oatmeal. Drinks include: OJ, milk, coffee & tea & hot chocolate. I'd give this comp. cont. breakfast an A plus. The hotel was very empty when we were there (only 5 or 6 rooms occupied) so in the morning, we got a knock on the door asking if we were going to stay for another night (that has never happened before) and within seconds of this happening a call from the front desk "have you had your breakfast yet?" Very strange. Front desk and lobby need to be revamped. I think the "dumpy" look to it would set people off staying here. Would recommend this place, inexpensive and certainly worth it if for nothing other than the breakfast. Oh, they've changed the sign outside and are doing major renos to the exterior. Almost drove right past the place, so keep your eyes peeled.

A nice and relax stay for a shopping getaway trip. Location is close to an outlet mall, and also to the Boulavard Mall areas. A nice breakfast with hot foods and the usual breakfast items was included.

Hotel staff were all friendly and efficient. Room was very nice and very clean. Breakfast was nicely maintained each morning. Check in and out were quick and easy. Would recommend. Would like to come back when the construction is complete to the front of the building.

I always stay at BW Summit when in Niagara Falls. Close to lots of amenities always have clean rooms and friendly staff. Nice complimentry breakfast is a real bonus. Not to mention free coffee and tea 24hrs.

We just checked in yesterday for our 5th annual stay. WE stay every New Year's for about 5-6 nights. 2 years ago we eloped to Niagara and stayed here too. The front of the hotel right now is deceiving, it's under construction, but that's not really a big deal. I don't know why people are marking the hotel down for this....they are renovating, to make improvements....relax. The breakfast is the best it's been, eggs, sausages, fruit, oatmeal, cereal, yogurt, toast bagels...I could go on, It's perfect to set you on your way, again, don't know what people are expecting or wanting, maybe steak and mimosas????? Breakfast is fine the way it is! The staff is friendly. Rooms are clean. Pool is awesome. This time when we checked in, we somehow ended up in an accessible room....I went to the front desk to find out why and if we could move, The person at the front desk there was nothing to move to with King Bed, until a few days later. Informed me I should have called to confirm (reserved in October) that we not get an accessible room. Find that kind of weird, but we will make the most of it I guess. Will miss the bathtub as it only has an accessible shower. Bed is super comfortable as well. Overall, we would't stay anywhere else when we come to Niagara. You get the best deal here and overall I couldn't recommend it more. If you are looking to have a specific King Bed room with a couch, like ht epics online, call to book (that's my only recommendation for reservations)

Booked a night here for my family...we flew out of niagara the next day, so really only have a first impression of this hotel. Only had one small issue, the front desk didn't have any indication that we needed the parking while we were away. Which is true, because when I made the reservation I didn't see anywhere to make that note. I went back to the front desk in the morning and spoke with someone else and got it all squared away. Other than that, the hotel was clean and well kept. Had all the necessities for a small breakfast...which tasted ok. We didn't use the salt water pool or the vintage arcade games, but they looked decent. I'd recommend this hotel for a multi night stay.

Well what started as an unpleasant experience turned out wonderful ! There was a chance I needed to go to Niagara Falls NY for a meeting so booked my favorite hotel the day before. No problem as I could always cancel by 4 pm on the next day right. Wrong, cancellation is now changed to the day before. Meeting cancelled at 4:30 went to cancel after 4 can't do it. Well rather than sulk I decided that since I was going to be charged I might as well make the trip and enjoy the pool. I am so glad I did. Hotel is undergoing some renovations but didn't look like a construction site. Greeted by the friendly front desk staff, as always, and headed to my room. What a room. Completely redone and beautifully decorated with high end furniture, comfortable bed and fluffy towels. Very Impressive. The pool was heated 82 degrees as always but now salt water. Very pleasant experience. The breakfast was always excellent and still is. In my opinion one of the best free spreads I have encountered in my travels. This was a very good hotel before now I consider it excellent. Well done Best Western Summit, or should I say well done Best Western PLUS, Summit Inn!! Because it sure is a plus now. As a further note every staff member I met were pleasant and helpful. The lady at the front desk, who I believe has been there for some time, offered me some advice for my ongoing vertigo which I plan to try in the New Year. Thanks!

Very friendly front desk staff. Wonderful experience in the room. breakfast had the staple items, fried eggs and patties were wonderful as were waffles. Pool is consumer friendly, with friendly hours, unlike other major brands on Rainbow Blvd. This is why we keep coming back

Hotel was clean, breakfast was good and the staff was friendly! Indoor pool was warm and clean. The hotel is very close to the airport and the outlet malls. 15 min from the galleria and blvd malls. Free parking when flying and the price is great! I would strongly recommend this hotel. We are staying again in 2 weeks and in February as well.

older interiror, workers not overly friendly, room was a good king room, couch was soiled? Under construction and parking was taken with construction things, a perfect area for christmas shopping. Staff need to be more professional our check in was like we were disturbing there meals

Room was very clean. Service was excellent. Internet worked perfect. Pool looked good, didn't have time to use it unfortunately. Beds were not as comfortable as other hotels we have stayed at previously. Breakfast was okay, bit bland. But for the price you cannot go wrong.

This hotel is the perfect place if wanting to shop the Factory outlets. Surrounded by many restaurants, gas stations and other stores. Provides a great breakfast to start the day in a room where you can easily find a seat! Currently, doing lots of renovations around the hotel. Rooms are clean and quiet. Internet was very good. Staff is very friendly. Have stayed here before and will stay here again.

I was in town for the funeral of my Nephew. This is my favorite place to stay when I come to the Falls. Located to stores and restaurants, some within walking distance. Staff responded to any concerns I had during my stay, I recommend them to all of my friends when they visit the Falls.

Spent 5 nights with Hubby & Great Niece visiting family. Easy to get to, everything you need in the area..food, gas shops. Breakfast was great !! and according to my Niece the POOL was AWESOME !! Was a little worried when i saw the outside but they are in the process of redoing it.My only complaint is they need a new Wash/Dryer. That might be in the works.

Breakfast area under renos but still served a great breakfast including three hot items (eggs/sausage/home fries), waffle irons, fruits, yogurt, hot and cold cereals. New furniture and lamps in the rooms. Bathrooms have been redone with new ceramic tiles. Pool was nice and clean and warm water.

This was the first time staying at this location. Found the checking was excellent, the rooms where great, very clean and well organized place. The breakfast was better than most and there was lots of room. Did not use the pool but the pool area was very nice and supper clean

Close to shopping and restaurants - nicely decorated rooms - good breakfast included in room price. Currently undergoing renovation to the exterior of the hotel but the rooms have been recently renovated. Friendly, helpful staff.

I knew the hotel was undergoing renovations. But I never expected what we saw when we pulled into the parking lot. Once we got over our initial shock at the appearance of the exterior of the hotel (my wife nearly cried- it looked like it had suffered a fire or major deterioration - I have never seen a Best Western in such a terrible, almost abandoned looking state) and the musty smell in the reception area, we were able to give our assigned room a more honest and balanced appraisal. In spite of our initial shock and dismay, we decided to stay. The room was a standard motel room- with comfortable beds, clean linens, towels, and well-maintained bathroom. It did not have a musty smell nor did we encounter noise from the renovations. The hotel was quiet. The pool was of a good size and well maintained. The water temperature was on the cool side but not cold. We did not use the exercise equipment. Breakfast was typical for Best Western – not fancy but certainly more than adequate with several hot items and a good choice of breads, fruits and yogurts. Staff are friendly and helpful. They are the heroes keeping this place going despite all the renovation. If you stay here, it's because of the staff, the reasonable rate and proximity to shopping. Just don't expect it to look like the pictures.

Very pleasant stay at this Best Western. It is close to lots of shopping and restaurants. The staff is friendly and the rooms are clean and comfortable. Would recommend this to anyone. Breakfast had a lot of options.

Very Clean, recently updated hotel. Rooms are modern. Great Breakfast. Hotel staff is very friendly. We will stay here again when we visit the area. Location is close to restaurants and tourist attractions.

they need new mattress and we had to listen to a heating system in the room it was noisy that was room 118. parking in the lot some people aren't parking in spots and are parking along side and it makes hard to get to get your car out.

1) Was offered a good rate based on registration as Best Western member. i did not get that rate on arrival. 2) Reserved 2 room through trip advisor; I got one room available and had to pay for the second on arrival

We stayed over night here it was nice and clean beds a bit uncomfortable..they have a nice swimming pool towels available .. Brekfast was great coffee juice cerale fruit bagels and waffles over all a good place

Last time we were in Niagara was 10 years ago. Last time we stayed on the Canadian side, so this time we stayed on the American side. My wife found a mug with a barrel on it. There were lots of other things we observed.

Stayed here for three nights. This is a good place to relax at night after a day of shopping. Room was clean. Staff friendly. Breakfast was satisfying. Even though they are updating the exterior, it did not interfere anything.

I booked our reservation online and chose this because of the price and the reviews. When we pulled up to the hotel, we became skeptical. We assumed they were remodeling the outside of the hotel but were not sure. (Not exactly located in best area of town.) When I went to check in, I asked the desk clerk (Javi) if the rooms were better than the outside looked. He basically ignored my question and refused to answer me. We went to check out the room and it was very clean and had been updated. The clerk then asked me if the room was okay. I told him yes but I would have appreciated him answering my question in the first place. He said he likes his rooms to speak for themselves. Told him probably wasn't the best way to handle a customer's questions. He then went on to tell me they were expanding the front of the hotel. That would have been nice to know when we first asked. Very satisfied with the room. Breakfast was the normal hotel hot breakfast.

We were not told it was under going remodeling. When we pulled up to check in it looked abandoned and didn't look like anything we wanted to go into for safety reasons. It had holes in the outside of the building, and the gutters were torn down. We were not advised ahead of time so it was a real shock. We still had to pay for the room cause we reserved it even though we weren't advised of the mess.

We were a little worried when we pulled up and saw the front of the hotel with a construction crew present. As it turned out, it was a great stay. The clerk was very friendly and outgoing, performing a quick but thorough check in. He even had time for a little small talk as he was moving things along. The room was clean and modern. Although not a Best Western Plus, it was a very nice Hotel. Breakfast was the standard fare, but stocked well. The construction was confined to the outside front of the Hotel so there was no disturbance in the room. In fact, upon departure, the construction crew stopped until we were clear and one of the crew even held the door open for us. I would recommend this hotel if in the area. Might not be the closest to the Falls, but you get your monies worth.

Stayed at the hotel to meet friends from Wisconsin and also reserved a room for them. The room was redone since the last time I was there and it was very nice. I did have a problem with the outlet being loose and would not hold my curling iron, but they fixed it as soon as I asked about it.

The night my boyfriend and I spent at the Best Western Summit Inn, located in Niagara Falls, NY, it was our first time ever visiting the state. We traveled from a small town in Maine to the most western area of New York just to go to a concert. While looking for a place to spend the night, I came across this particular Inn. Prices were reasonable, plus Internet, an indoor pool, and complimentary breakfast sold us. Our room was quaint and spelled like berries. The bed was comfy, the towels soft, and the location was convenient. My only complaint during my experience at Best Western Summit Inn was the lack of toilet paper in our room's restroom. Even though I forgot to request for more, it was still inconvenient, especially in the middle of the night. However, overall, my stay was beyond recommendable. My other half and I have recently discussed plans of a yearly visit to NY. Chances are, we will be staying here again.

A great stay at a reasonably priced hotel with good amentities. The hotel has recently been renovated inside and is presently being renovated outside as well. The pool was welcome after a day out and about. We had the pool to ourselves most of the time.

The rooms smelled of mildew, carpets were damp, zero value for the money. Embarrassed I had wife and kids with me! I will rethink BW based on my last two stays. Overbilled and crappy value. I was really let down by this property.

We had delays, cancelled flights on our way to Niagara Falls, so through no fault of ours, we didn't make it to the hotel on the night that we planned. However, I was in touch with them throughout the day and kept them up to date, until it was a sure thing that we were not going to make it there because the airline could not get us there until the next morning. They tried to get me to sign in over the phone because they said that I was going to be charged anyway, which I found to be ridiculous. Then, when we arrived, the desk clerk had absolutely no empathy at all for the fact that we had gotten stuck in BAL and had to get a hotel there and she was going to charge us for the previous night at her hotel even though it was beyond our control. To top it off, she gave us a room right next to the elevator and the stairs...people running up and down the stairs at all hours! Even the employees in the breakfast room were rude. Like we were in their way or something. Nasty people at this place...I would not ever return here! Do not recommend this place!