Best Western Plus Cairn Croft Hotel,  Niagara Falls

4.0/5  - based on 1511 guest reviews.
6400 Lundy's Ln, L2G 1T6, Niagara Falls, Canada - See map
+1 905 356 1161 +1 905 356 8664

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1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Stay at this beautiful resort-style Niagara Falls hotel located on historic Lundy's Lane in Niagara Falls, Ontario. Best Western Plus Cairn Croft Hotel is located just one and one quarter miles from the brink of Niagara Falls in Ontario, Canada and offers a host of amenities and services including Niagara's only and most authentic Irish Pub - Doc Magilligan's. Choose a guest room in our tropical courtyard, great for the family or a tower suite for something more intimate. Hotel amenities include an indoor heated pool, two hot tubs, a tropical indoor courtyard, meeting rooms and banquet facilities. Kids will love the indoor Kid zone featuring a two-story play park, games and big screen Disney channel television. The Best Western Plus Cairn Croft Hotel is less than two miles from many local attractions such as the Horseshoe Falls, Marineland and Niagara's Casinos. Niagara Falls is host to several seasonal events. During September, take a tour of several wineries and participate in the Niagara Wine Festival. Enjoy weekend fireworks and free concerts at the falls in the summer. The golf enthusiast will appreciate over 20 world class championship golf courses nearby and the hotel can arrange a golf package for you. Meetings & conferences are not a problem. this hotel can accommodate events for up to 200 guests. If you're attending a conference, the Niagara Falls ScotiaBank Convention Centre is just minutes away. Niagara Falls WEGO transportation system is just outside our front door and operates all year long, for a convenient way to get to the Falls (nominal fee applies) Make a reservation today and save at the Best Western Plus Cairn Croft Hotel in Niagara Falls, Ontario.

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Room 1

Guest reviews


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based on 1512 guest reviews
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Excellent
 
640
Verygood
 
549
Medium
 
201
Poor
 
81
Horrible
 
41
Business Business 71
Couples Couples 459
Family Family 682
Friends getaway Friends getaway 154
Solo travel Solo travel 35
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Cairn Croft Hotel,Niagara Falls
  • 5
    « Great hotel »

    Nice big room, decent size bathroom Plenty of lights with charging ports/power ports. Hotel is clean Amazing looking pool!! Pub next door Close to lots of take away shops and other stores Fantastic location out of the heart of the Falls

    1
    « Staff was hostile and discriminatory »

    I selected this hotel because it marketed itself as pet friendly. I was traveling with my service dog and honestly just needed a quiet place to rest my head. I booked the room online at the last minute and was exhausted when I arrived. The girl at the desk put me in a king sized room in the tower. The room was okay, clean except for some mystery smudges on the mirror. I settled in and took a nap before walking over to the attached restaurant for dinner. (My service dog was with me both at check in and when I went to dinner). Later that night, after 11 pm, I walked the dog one last time before bed. When I came back in, I was approached be a girl from the front desk. She told me I couldn't have a dog in the tower because it wasn't pet friendly. I told her it was a service dog and she said we still shouldn't be in that room. Next, she asked me when I was leaving. I told her first thing in the morning. She finally said okay and asked me for my room number. In the morning, when I checked out, the man working at the desk informed me that I had been assessed extra charges for my pet. I explained to him that my dog was a service animal and he said it didn't matter and that I had been deceitful by not telling anyone I had a dog with me(even though the dog was always at my side and clearly visible). I told him that I had never been charged a pet fee for my service dog and he just stared at me and said ?handicapped people still have to pay for things, even parking.? I told him again that I didn't think it was right, and that I would be calling the corporate office. He finally waived the fee but was very unprofessional. There was a line of other guests waiting to check out behind me who got to watch the whole encounter. I never felt so unwelcome in a hotel in my entire life. The staff was hostile and discriminatory. They also charged $12 dollars for parking, and never mentioned the fee at booking. I wouldn't recommend this place to my worst enemy. Avoid it at all cost.

    5
    « Lundy's Lane gem! »

    This hotel is located on Lundy's Lane, which is a short drive to the falls and Clifton Hill. The property has clearly had renovations done, and the rooms are beautiful as a result! There was a jacuzzi in our king-room, a view of Lundy's Lane, a large television and a full sized couch. The room itself was fairly large and was incredibly clean. The bed was very comfortable and the experience was superb. The guest service was amazing, especially during check in. The gentleman assisting me was incredibly friendly and helpful.

    4
    « Midweek Getaway »

    This was the best price for this hotel as we have stayed here before and of course weekends the prices are very expensive and during the week it is quiet and enjoyable to sit near the pool and enjoy the peace and quiet.

    5
    « Beautiful Wedding Venue »

    We recently got married in February 2018 at the Best Western Plus Cairn Croft Hotel and they made sure every detail was taken care of for us! We had our ceremony in the sunken garden and we were able to turn it into the perfect spot for our wedding! Our reception was held in the Oak Room, and this is already such a beautiful space it really didn't need enhancing, the food was AMAZING! The staff really out did themselves ensuring we had the most wonderful day for our wedding and we had nothing but compliments from our friends and family on the food and venue!!

    4
    « Over all good. »

    We stayed Friday and Saturday night for a conference. Great property, indoor courtyard with pool and area for kids to play. Huge conference room held about 150 people maybe little more. Now super close to the falls but it has everything within walking distance for shopping take out and the bus stop right outside. Doc's pub was amazing on site. Few cons are out of the managements control. Loud guests wandering the halls yelling for their friends, outside traffic loud from the window and little outdated. Something management could look into is modernizing the rooms as there is no difference in the price than the fallsview's. Over all though great staff, convenient location and great stay.

    5
    « Mini Vacation »

    We stayed in an upstairs courtyard room. It was like a mini resort. We went with our 3 year old and 8 month old. The pool, hot tubs and play gym were awesome. We stayed 3 nights. The staff were great. Great value for $80-95/ night. I would highly recommend for families. No complaints. :)

    5
    « Excellent hotel »

    The hotel is great. The staff were very friendly. Great restaurant for dinner and breakfast with real good service. We will return to this hotel when we return to the Niagara Falls area. The WEGO bus transportation is excellent.

    3
    « Be »

    Be aware of your room location. If you are staying with children, the pool area is great. If you don't want kids playing ball hockey outside your room at 7:30am, you probably want a room in the tower.

    4
    « Convienient, Clean and Comfortable. »

    This Hotel has a great location on Lundy's Lane as it is not far from the Falls. The rooms are very comfortable and clean and quiet. There is a $12.00 charge for parking overnight. There is a pub and bar service at the pool.

  • 4
    « Good Value in Niagara Falls, Ontario »

    Good location in central location of Niagara Falls and within walking distance of many different types of restaurants in the area. Lots of parking and two types of room styles for your preference; drive up style if you like to park outside your room or a 5 story tower for traditional hotel rooms. There is a nice size restaurant and bar attached to the hotel which has a great atmosphere. Weekday rates are great value with weekends moving up in price. Rooms were clean and beds comfortable. There is additional charge for parking which I believe is excessive for the facility and amount of available parking in the area. Overall good facility. Great pool and hot tub area. Definitely worth checking out while In Niagara.

    3
    « Great staff but dated, chil, noisy room »

    I stayed here for one night for business. The hotel is not a particularly nice one, but the lobby / reception area is. My check-in experience was great, as the staff were extremely friendly and helpful. The room, however, is quite dated. Also, because the door opens to the outside, a lot of cold air comes in around the door. On the other side, there is a pool area, which is nice but it was extremely loud. All in all, this was a pleasant stay at a decent hotel, but certainly nothing fancy.

    2
    « Noisey as hell »

    A hockey team arrived... Its like a dorm room boyd locker room. The team was so noisey. Rang front desk..Apparently they can be as noisey as they want until 11am. Its law in Canada . Not impressed need my sleep. Think twice before booking this hotel

    4
    « A great weekend getaway »

    A big group of us rented basically the entire side of of the upper floor (I think 7 rooms). We stayed Friday to Sunday and it basically was like a mini get away from the city although it is nicely placed on lundys lane where you have Access to all kinds of food and amenities. The check in was easy, our room was clean, and the view was great, over looking the pool. The Friday night was good, although the pool and main floor gets very noisey until 10pm when they close it. (We had expected this from reading Previous reviews) in my opinion they could seal the doors better on the balcony side, it does make it harder for young kids to sleep. Saturday was great, staff were very helpful with anything we needed. Breakfast from the Irish pub next door (connected to the hotel)was accommodating for our party of 8, decently priced and was good portioned. The pool and play area was prefect for the children, it kept them busy all day. The bar opens up on the main floor, and they turned the hockey and basketball games on, it was a great atmosphere. My girlfriend and family got food from the bar and said it was tasty. Again the evening the pool area was extremely loud, unnecessarily loud in fact for children at 9-10 pm, not really what a solution for that could be, but it was almost too much. Overall we couldn't complain about too much, it was a great visit and will recommend it to friends. The one thing my girlfriend and I both didn't like was our bed, found it surprisingly firm and stiff, but the kids slept fine. Very good visit though!

    4
    « Great place for a family getaway »

    If your kids are pool junkies like ours then this is the place for you. I chose this place because of the indoor pool (early April trip) and it did not disappoint. The pool was heated and had plenty of seating around the perimeter. Also had 2 hot tubs which was great for the adults. The playscape and games next to the pool were an added bonus. The only downside was that there is a poolside bar shown in the photos that was not open during our visit. Had to walk through the lobby into the bar and order at the restaurant. Oh well, it wasn't the end of the world. Room was very clean, staff was friendly, easy ride into town to see the falls and all the attractions. We stayed in the tower to avoid the pool when we didn't want to hear it or smell the chlorine.

    5
    « Great experience - caring and helpful staff. »

    The staff was helpful and went out of their way to make our stay pleasant. The pool with the play area as well as the restaurant on site were a big plus. The vending machines could have been better stocked, but with several stores within walking distance, it was really the most minor of issues. A great place for a family to stay.

    4
    « Nice big room, quick check in, good service »

    Thanks for a great stay. Free wifi, great service, guest laundry area, and Irish pub/restaurant joined to hotel - enjoyed the Sinister Minister Brew & food. The 3 computers they let guests use weren't working so I let reception know & they said they'd get on to it.

    5
    « Great staff,rooms and pool!!! »

    Very friendly staff. Very clean rooms. We had the courtyard room so our kids were close to the pool. Sitting on the porch with a beverage, watching the kids swim while listening to the birds chirp and all the tropical plants and trees, made me feel like i was down south. The WEGO stops right out front to take you to the falls. I would stay here next time i go to the falls.

    5
    « Great place and great staff »

    We have been here and will go again because of the place itself and the staff. The rooms are super clean and the staff are exceptional! The pool was clean and always warm which was great for our small kids.

    5
    « Comfortable, tropical feel, great service, great price! »

    We had a room in the courtyard for the night and the experience was fantastic. We ended up staying another night. The courtyard has a tropical feel and makes you feel like you are on a vacation, regardless of the weather outside. We also ate at the restaurant that is attached which was great service as well.

  • 1
    « Don't Stay in the Courtyard »

    Three families, three rooms on the ground floor of the courtyard area. Pool is great. Lots of tables to sit and talk or play games ... But it's also an absolute NIGHTMARE. Other guests - drunk, swearing, blast music ... and management does NOTHING. Talked to the night manager, and he said three times and then they call the cops and disruptive guests are gone. But in spite of 3am music blaring, loud fights, someone being thrown against a door or window ... more complaints than we can count, we had no choice but to put up with it, because the management doesn't actually care. WE. WILL. NEVER. BE. BACK!!

    5
    « Our first family getaway! »

    This hotel is fantastic! I called a day ahead to be sure that we would have a crib for our daughter. It was assured that it was put notes and at check-in they were on top of getting one to our room asap. The staff were very friendly and accommodating throughout our stay. We were prepared for any "surprise" costs as we have been to Niagara Falls many times, but this hotel does not charge an arm and a leg! Parking was only $12 and the crib was free! The room had a fridge which was very helpful with a little one. The hotel is close to many restaurants and shopping. The courtyard is really nice and perfect for when its cold outside! At checkout, Keegan was great! He was super friendly and made checkout simple and quick! We will definitely be back and most likely longer than 1 night stay! Thank you for a wonderful first family getaway!

    5
    « March break getaway »

    What a great place that has so much to offer. Hotel has pool, hot tubs, children's area. Irish pub attached with great food. Close to a grocery store and fast food. A quick ride to falls, casino and shopping. Staff are amazing and hotel is clean.

    5
    « March break getaway »

    Perfect stay with friends and family . We stayed 2 nights for a march break getaway. Children aged 6- 15yrs old. Location is great because many food options and close to falls, casino and shopping. Added bonus was restaurant attached which food was very tasty . I chose food deal which im glad i did while my friend with younger children chose a courtyard room. I liked my tower room in 4th floor where it was quieter for older teenagers.

    1
    « First and last time I'll stay here! »

    I rented a room here with my boys over the March break for a fun night away. It seemed like it was a nice place to stay until my disabled son slipped over the edge of the hot tub and suffered multiple lacerations to his back and shoulder blade. All three sides of this tub had a gate around the edge except for the front where there was at least a foot gap between the tub and fence. The motel didn't even have peroxide or alcohol to clean my son's wounds. Luckily a very nice and helpful guest had iodine in her room to assist me. This could have been avoided if all 4 sides of the tub were secured properly. Instead my son was lodged between where I had to lift his 140 lb body back up over the hot tub to get him out of the small confined space! I am appalled that I had to pay the $198 fee for this horrible event my son endured with little sleep after the incident due to his pain and suffering. Fix your establishment so this does not happen again please and thank you!!!!!!

    4
    « Nice March break family trip, with a few hiccups »

    Located a few minutes drive away from the falls and popular attractions. No room service, but an attached resto-pub, and a few steps away from multiple food and grocery options. The lobby is updated and modern, and our room in the hotel tower was warm and comfortable. The kids loved the indoor heated pool and play area. The two hot tubs are right beside the pool, and it's all surrounded by gorgeous plants. It is the service, however, that made our stay the most pleasant. The housekeepers were kind and accommodating. Steve, the handyman, helped us with assembling the crib before we got to our room, brought us bed rails, learned the kids names and checked in throughout our stay. Always with a smile on his face, and a welcoming warmth. Thanks so much! Three issues: 1) The hotel was built onto a pre-existing motel, and all updated. It makes for a different feel from a typical hotel. However, the corridor leading from the new build to the original courtyard rooms/pool/play area is *very* drafty. It wasn't pleasant when we were wet from the pool passing this drafty corridor, especially with little ones. 2) We stayed during March break, and apparently every year the hotel is busy with hockey teams of different ages throughout the week. We booked four months in advance, but didn't get a courtyard room we would have preferred, and would've prevented having for to go through the drafty hallway. We stated we would have been okay with the noise and increased activity, but it wasn't an option. 3) Related to the March break/hockey team crowd, in our four day stay we were one of three families of colour often by the pool area. Nothing to do with the hotel staff, but received more than a few racial comments from some pretty ignorant travelers who may not have heard its 2018, and that it's okay for people to dress and look different than them. We probably won't come back here in March break - to avoid the level of ignorance, and hockey parents drinking around the pool and courtyard, leaving their kids unsupervised in the pool. Will definitely remember it for a future stay in other months though!

    4
    « Happy with our atay »

    We were happy with our stay. The price was right and our tower room was clean and I think recently renovated. The renovated lobby is lovely. Most of the jets in the hot tub don't work. As usual the pool was overtaken with unsupervised children from hockey teams. I don't care that the kids are playing but I was constantly worried that kids were going to get hurt from jumping in the pool without looking at the kids in the pool. I think the hotel could do a better job of monitoring the pool and ensuring that adults are in the pool area with their kids and not drinking on the courtyard balcony. I probably won't book again as this has primarily become a hotel for hockey teams where parents can loosely supervise their children which is unfortunate because it's a nice hotel with a great location.

    5
    « A Great Location »

    Where to start? I stayed at this hotel as part of a retreat and feel it was worth every penny. Friday, I ate lunch in the pub with a friend before checking in. The room was clean and had a good amount of space. We were on the fourth floor at the very end of the hall. The beds are very comfortable, the pillows ample and comfortable, and the temperature in the room was very easy to control. I have to say, I really appreciated the USB port in the desk lamp. The room that we used during the day was large and spacious. While I am aware that the organizer of the retreat requests certain set-ups, the hotel provided them in spades. It was lovely to have an 8 ft table to work at. The consistent refreshing of coffee, tea, and water in the room was wonderful. The pool area is lovely, with ample seating, and even a play area for children. It was quite busy and noisy while we were there as there were several hockey teams staying at the hotel. The hot tubs are nicely situated at the far end of the pool from the tower portion of the hotel, as well as the pool side bar. There are lovely plants around the hot tubs, one is right beside the children's play structure. Last but not least the staff. Everyone was lovely. Steve ensured that we had everything we needed during the weekend. The Chefs spoke to our organizer and at least one of the attendees on more than one occasion about food allergies - food was included in the cost of the retreat. While I have friends that I will likely stay with the next time I am in Niagara Falls, I wouldn't hesitate to recommend this hotel to anyone.

    5
    « Very nice and clean !! »

    4 adults , 2 Deluxe queen adjoining rooms were very clean , recently priced and quiet. The Rooms were comfortable and clean , staff at hotel were very helpful. I would definitely stay again and would recommend this hotel to others. It wasn't that close to the falls but only a quick drive away. There unfortunately is a $ 12 parking fee per vehicle.

    5
    « This place was great! »

    We stayed just after Christmas. The place was packed. It was freezing outside, but felt like a tropical vacation inside. We had a room that opens to the pool. Was very busy with a lot of activity, but we didn't mind that. Room was clean & had everything we needed. Would definitely recommend for family's with children.

  • 5
    « Great place! »

    Best Western in Niagara falls is great! Rooms are really nice and clean. They have balconys- which is just awesome!! And are close to everything! Good times had by all who came! Definitly will go again!

    4
    « Friendly staff, & Clean rooms »

    Friendly staff, clean rooms and reasonably priced. Very nice pool with tables & chairs to socialize if you don't want to swim. Many restaurants close by and also a grocery store. 10 min. bus ride to the falls. Mcgilligans Pub/Restaurant is connected to the hotel for dinners or entertainment.

    5
    « Great reno »

    Totally renovated hotel. Wonderful job they have done. Beautiful. Good deal in Niagara Falls. Take a bathing suit for gorgeous indoor pool area. Attached Irish pub is authentic with everything from Ireland. Great food. Breakfast included and buy the meal and parking package and this is a steal.

    4
    « 35th Anniversary mini break »

    Best Western Plus Cairns Croft Hotel was really nice for a mini break in the middle of Winter and our 35th wedding anniversary. The seating and wall fire in the lobby were very inviting. We had a 2nd floor room with a bistro set outside and 2 large beds obviously we only used 1. Beds and pillows comfortable, room a little warm but the air conditioning is turned off in February. We were offered a free upgrade but it meant being on the lower floor close to the families with kids and lose our somewhat private balcony setting so we said no, but thanks for offering. Staff were great they got me wine glasses when I asked no one should drink out of a plastic cup on their anniversary. They asked if we liked our room we did, yes a little older and dated but clean quiet and comfortable. Toiletries were in wall dispensers, towels rough a bit but plenty of them. Onsite Irish pub we had a $25 meal credit and the staff paid for our Guinness when they found out it was our 35th anniversary a double bonus. I had the salmon which was tasty, but comes with carrots a a plate of just a lot of dry rice with it needed something saucy. The rice is dry. Also the Irish sampler beef pie and shepherds pie were good chicken curry lacking with no chicken found in the bowl. Onion soup nice and the hot apple crumble for 2. Nice you can go to breakfast and dinner without going outdoors or driving. Parking and a good breakfast were also included. Eggs sausage and toast plus an order of blueberry pancakes and crispy bacon.....only downside was the syrup watery and tasteless they claim it was Aunt Jemima. Next time I will bring my own it had no taste and the 3 pancakes were so blueberry good it was a shame. Hot tubs 2 of them were exactly that.....hot and the pool very very warm like a bath. We waited until the families with kids had cleared out. Tropical pool setting was very attractive and everything including the lobby easy to find. Plenty of pool towels. They shut down rigt on schedule and even our noisy neighbours blasting music from their computer quieted down, cant control other people. Noisy father and son in the hall at 7 am woke us up, we were trying to sleep in. Thats the only reason I miss air conditioning the white noise that drowns out the inconsiderate guests. Breakfast went right until 11 but now we were up. Nice hot shower and easy checkout. We are coming back soon. Great little mini break.

    5
    « Standout Getaway »

    This hotel is a standout. My family visits Niagara Falls annually, sometimes bi-annually, and although this was our first visit to this Gem, it certainly will not be our last. The check in process was quick and flawless, we were able to park close to our room (222 in the courtyard), making unloading our bags a breeze. When we walked into the Courtyard area, I quickly became confused, and Chris from the front desk was there to save the day, and point us in the correct direction. He also stepped in to help us carry our bags to our room when we looked a bit overwhelmed. After a long day of travel Chris' smiling face was the first example of amazing customer service at this establishment. The hotel continued this level of service at every opportunity. Our daughter, 4, was excited to be able to swim in the courtyard pool, and play in the jungle gym. I loved the longer hours that the pool was open, it made our day feel less rushed to get some pool time in. So many hotels have pools that close at 7 or 8, this one is open until 10 every night. Ida from housekeeping left us a beautiful Towel Animal Elephant on our bed, and even incorporated our daughters stuffed animals into the display. And when after returning home to the states, we realized we had left her favorite blanket behind, Michelle stepped in to find it, and make sure it's safely on its way to us. Thank you so much to everyone at this hotel. We'll see you again soon.

    5
    « Andrew and Joe »

    Might have been a mediocre stay had Andrew and Joe not been so amazing. The staff here treated my family so well. Very friendly, inviting and upfront. They went above and beyond to ensure we were comfortable and did it with a smile. This turned out to be more of a review on the staff but best western hired them so 5 stars all around.

    5
    « In a City Full of Hotels, This is # 1 »

    We usually stay at the Cairn Croft about once a year, and have been doing so over the last 5 or 6 years. We don't even bother looking at other establishments any more. This place actually gets better every year. Super friendly staff-not just the front desk, I mean every employee has a smile and a kind word. Clean rooms, great location, competitive rates, excellent pool & play area for the kids, and a superb Restaurant attached. They even offer a 'winter package' deal. See you guys next year, eh ?

    5
    « Hidden gem »

    A great hotel in Niagara falls, courtyard room was excellent . Walked out the door and in the pool. Indoor pool area is great, has table and chairs in the large courtyard. Staff at hotel could not have helped more, anything you wanted the gave. Restaurant attached is excellent (Doc McGilligans) irish pub with great food and good prices.

    5
    « I so needed this in the middle of winter! »

    If you need to get away for a couple of days, this is the place! You can stay here and never leave! The courtyard makes you feel relaxed (maybe not on a weekend with kids screaming and playing! Unless they are yours!) The plants make you feel tropical and the irish pub makes you feel full, because you won't want to leave a crumb on your plate! It's too good. Can't say enough about this place and don't want to say too much because I want to go back! If you go tell Chris, Kelly says hi! Both Chris's and Jason are awesome! I would assume all the staff are! They all seem to have some common sense and make everything work! Thanks for such an awesome mini vacation! That is what it felt like!

    2
    « Vehicle break in...who cares? Not management! »

    Apparently not the management. I was advised by the front desk to let the general manager know. If I were managing a facility I would want to know if for no other reason than to check camera operation, to see if other vehicles experienced damage, perhaps see if improvements could be made to lighting in the parking lot and just to pass on some kind words to the guest. We weren't looking for anything. We just mentioned it to the front desk and they said we should let management know. We called, got the managers voice mail, left a message and that was it. I thought they may call me back to ask questions, share a kind word or two...but no. Not a peep from anyone. So, just a pet peeve of mine really. Because the facility has been nicely updated. For me, customer care or lack of, is always a big deal.

  • 5
    « Hockey tournament »

    Updated lobby , excellent on site restaurant, close to all amenities.rooms by the pool open up with sliding doors , like a mini juggle vacation . Great staff , well priced and clean rooms , grocery store , pharmacy and many different restaurants in walking distance . Need to drive to the Falls or take Uber

    1
    « Dishonest billing practices »

    This would have been a 5 Star rating except for the dishonest billing practice that was experienced at checkout, when the bill was reviewed. Was quoted one rate on the phone, and had to pay another at check-out. They also charged the optional Niagara Falls tourism fee, when they were asked to remove it, they said it's the hotel service fee just incorrectly labelled as the Niagara Tourism Fee. If you're getting good rate, it's a nice place to stay, the savings will offset their dishonest billing.

    4
    « Nice Place to Warm Up »

    I stayed here while celebrating 2017 New Years. The hotel is actually quite nice. The rooms are dated, but it's not a fancy hotel. The pool is heated and there are 2 hot tubs to help you defrost even more. One negative is that even though the hotel is in the middle of nowhere and has ample parking, they still charge for parking.

    4
    « USA / Canada Tour 2017 »

    We stayed here on our 40th Wedding anniversary tour and although a few miles from the Falls was a good hotel. The bus stopped outside the door if you wanted to goto the falls for the light display at night but we stayed at hotel and had a nice meal and a few drinks. I found the prices very good and well run hotel.

    4
    « Good for the price. »

    Lots of amenities close to the hotel. No Frills grocery store is right next door. McDonalds 2 doors away. The hotel pool was very clean. Only issue was that there is no elevator to the rooms overlooking the pool.

    5
    « Great family weekend away »

    Went to the cairn Croft with my family and three other families. We had kids ranging from 5 months to 11 years old. We had a great stay. Kids were well entertained from the pool to the climbing equipment and the small games area. However I do think most of the games in the area were out of order or ate our kids money. Highly recommend staying around the pool with sliding door access to the atrium. Also very convenient that there is a grocery store right next door. I would say only downfalls was the temperature of the room. Mind you we stayed here during extremely cold weather. The area near the back door was extremely cold and the room temperature varied greatly throughout the night.

    5
    « Great Hotel »

    Great hotel in a great city. Excellent place to take children because of all there amenities. Also great pub on premise. All staff were willing to help whenever they could, would return to this property with no problem.

    3
    « The www.ACARelationship.Com Best Western Celebration »

    The Canadian Cairns-Croft Best Western Hotel in a very good Niagara Falls location with friendly and helpful staff. You'll enjoy the live Band music and have a good time at the Bar/Lounge as hotel guest, of the hotel along side Niagara Fall residents who frequent the Cairns-Croft's Hotel Bar/Lounge, on Friday and Saturday nights.

    3
    « Average hotel for great price in Niagra Falls »

    Price is good for this average hotel. We went for a family trip and the pool was awesome as it was warmer than expected considering outdoor temp was minus 25 and pool was kept warm and very satisfied. Used the work out area and it is a little small and outdated however expected for Niagra falls why would you want to work out :). Pool area had tables for sitting drinking/eating which is great just do not get a room in this area as strangers hang out outside your room which is very odd and uncomfortable.

    4
    « My favorite »

    The rooms are small and dated, but this is my most favorite hotel in Niagara. The staff is the best anywhere and the indoor courtyard with pool and hot tubs make a winter stay very cozy. The Irish pub on site is also very inviting.

  • 4
    « New Year's Eve »

    We have stayed at this hotel for the past 3 years on the above day and It was a very good experience each time I especially liked the pool area and the restaurant. We would definitely stay here again.

    5
    « We will be back »

    Great hotel, clean seemed to be newly renovated. Authentic Irish pub with good food and great entertainment.Alot of the restaurants in the area. A bit of a walk to the hill but well worth it, we will probably use this hotel in the future.

    4
    « Good choice in Niagara »

    A little away from the tourist spots - which if you're not a tourist is a good thing - but still close if you are. Service is always good and the rooms are nice. If you like a pool, they have one with a fun surrounding.

    5
    « Excellent stay, can't wait to return »

    First class all around. The people, restaurant, the bar, the pool area. We had an exceptional time and can't wait to return. Everyone we met, from the staff to other patrons in the hotel and restaurant we some of the friendliest and welcoming people we have ever met.

    5
    « Very nice hotel with very minor flaws »

    Slow internet, a bit cold restaurant, lukewarm jacuzzi due to maintenance, and pool smelling room. If these don't bother you, it's a perfect place to stay for family with kids. They got amazing pool/ common area with kid's playground, a bar, pools and jacuzzi, and arcades in a tropical forest themed area. There is nofrills right beside the hotel and one factory outlet few mins away from the hot and as well as fast food near by the hotel. I have seen people buy food from outside and eat it in the common area. Overall, it was a pleasant stay.

    3
    « Made a bad choice! »

    l booked this motel last night Dec 27th 2017 for a getaway in the middle of winter! Wanted to relax around the pool have a nice dinner. I don't think so!!! To my horror the Hotel had been booked by minor hockey league. It was so loud and so many kids running everywhere unsupervised it was really loud in our room. I wish they had told us when we reserved about the group there!! I asked for another room away from the pool area and of course there were none available. If you are looking for a nice quiet place this is not it. So disappointed that we paid so much and could not enjoy ourselves. This is more like a water park for children. The noise on the upper tier in the Courtyard was deafening even the lobby was full of fighting children!! I would not recommend this place unless you have children and want a waterpark atmosphere!!!

    5
    « Excellent »

    Very good service and the room was great value, loved the pool right outside our room. I would recommend the BW plus Cairn Croft on Lundy's Lane to everyone. The courtyard was a great place for family to hangout by the pool.

    2
    « Does not worth the price »

    Better and more luxurious hotels are in the area for a much better price and free breakfast. We picked this hotel because of a recommendation from a friend but soon as we settle the hot tub stopped working.

    5
    « Great Hotel and Value for Money »

    First time staying at this hotel, in Niagara Falls, and could not complain about one thing. Reasonable parking rates, and room rate was great value for money. Staff were very friendly and pleasant. Would recommend this hotel to anyone.

    4
    « Cairn croft »

    very clean and modern hotel with friendly staff and a great restaurant, very close to all the attractions at the falls, price range very moderate and comfortable beds would certainly recommend to family and friends to try it

  • 4
    « An annual pre-Christmas stop »

    Kind of feels like a homecoming. Stay here every year for a family Christmas. Consistent friendliness, professional service. Clean attractive rooms. Always a pleasant experience. Would likely stay here again next year.

    4
    « Love The Courtyard »

    Excellent service. Every one is polite and helpful. Stayed in courtyard. Perfect mini vacation for families. On main level we had an outdoor entry as well as a patio door entry to the courtyard. All rooms in courtyard are 2 queen beds. We rented a cot for at a minimal fee. Parking is reasonable rate 12$ per day. Mini arcade/games area is reasonably priced at 1$ for almost every game. Nice size pool and 2 good size hot tubs. Both hot tubs and the pool were very clean. Lots of different areas to sit and watch your children. Great place for all ages. There are some minor things that age this hotel. Overall the cleanliness is excellent. The shower knob was broken and bathroom was slightly dated. The service has been top notch. The Courtyard is not huge, but sure is an excellent place to share time with your family. We were disappointed at the rule of having to vacate the courtyard at 11. It is strictly enforced. However it would not affect me coming to stay and play another time.

    5
    « As promised »

    Pleasant, professiona, friendly, helpful. Paying for parking was new to me. Liked the show that came with the package. Proximitiy to Niagara Falls was good. Availability of bus service was also good and useful.

    5
    « Mini Escape »

    With the tropical gardens and warm temperatures around the pool you feel like you have gone away to beat the winter blues! The staff are personable and efficient. Pricing is reasonable. Definitely a recommendation for your hotel location in Niagara Falls.

    5
    « Perfect stay »

    Very nice hotel I'm recommend Hotel to friends and family. Friendly staff and clean rooms. Restaurant and lounge was very welcoming. Check out service was easy. Car service was also prompt. All-around great experience

    5
    « staying over »

    the best hotel to stay is here everyone is pleasant willing to help and very happy clean rooms very spacious restuarant has excellent food and dining areas are clean staff is fantastic never any problems with hotel or restuarant

    4
    « Memories Made to last a life time »

    We had two hockey teams from our home town book and stay at this hotel for 2 or 3 nights last weekend. Overall our services provided to us was excellent. The Evening manager, the security guard and others were all super friendly and went out of their way to help ensure our "hockey families" had a great experience while making sure we followed the rules. Superb job The bed was a little hard but by the second night, I slept like a charm. I just needed to get use to it. The rooms are clean, the location is perfect. Close enough to the falls, but not the cost we would have if we stayed at the falls. There's lots of restaurants all around, outlet mall just up the street, close to the QEW - easy to get around.

    5
    « Great stay »

    Spent a night there for a wedding we were attending. The hotel staff were friendly and helpful, the lobby and room were spotless. The pool area is beautiful, has a great family friendly atmosphere. We will definitely stay at this hotel again

    4
    « Family Christmas »

    We have been coming to the Cairn for over 7 years, family from across the country meet here and spend the weekend together. The staff has always been courteous and made every effort to accommodate our group. We enjoy the courtyard and relaxed atmosphere. Every year the pricing seems to be a challenge as we do not quite fit the group rate and every year we struggle to get the best pricing, there is no loyalty from the hotel for returning guests.

    4
    « Nice facility off the strip. »

    There are many, many places to stay at in the Niagara area and we chose to stay here primarily because we often stay at Best Western properties, find them reliable and choose to gather the points when we can. The facility itself is about 15 minutes from the city core and the Falls themselves. The rooms were comfortable and offered the usual amenities. It so happened we experienced a rather lengthy thunderstorm during our stay and used it as an opportunity to use the laundry facilities. Two washer and dryer units at $2.00 per load. Very good machines. We had been on the road for 2 and 1/2 weeks and were able take care of all our soiled apparel within an hour. The pool and hot tub area are quite pleasing and would be ideal for family stays in pool side rooms. We stayed on the second level but it should be noted that there is no elevator service for those with mobility issues. We enjoyed the adjoining Irish Pub and dined there the night of our stay. We were inundated by a couple of bus tours and they certainly livened up proceedings. Despite the $12.00 parking fee (I'm not sure why that is necessary), this place receives our endorsement.

  • 5
    « Great Hotel. Good time. »

    This hotel was in a great location, was well priced for this time of year, and everything was clean and tidy. I'll stay there again! The staff were very courteous and helpful. The breakfast was a bit pricy, but the food was plentiful and delicious.

    4
    « Comfort, fun and value... right here!! »

    We have stayed at this location many times and will continue to do so. We travel 2.5 hrs to get here and are very comfortable when we arrive. The staff are very friendly and helpful. The lounge has great entertainment with live bands. Consider booking the "Oh Canada eh Dinner Show" package, it's sooo much fun and great value for the cost!!!

    3
    « November 2017 »

    Too pricy when adding parking and breakfast; they do not tell you that parking and breakfast is not included. Plus, extended check out time was "not available", surprising for an "Off Peak Season" time.

    5
    « Very good visit »

    Hotel was clean and quiet. Staff very helpful; location well suited for a visit away from the noise of the strip. I would recommend to non party loving guests. Very good breakfast served in pleasant restaurant.

    2
    « Weekend family getaway »

    I was pretty sure I booked a courtyard room but my reservation never clarified what kind of room I had reserved. We got room 149 in the corridor of the courtyard. This corridor of rooms is like a motel. The corridor smelled bad it also smelled of smoke on our arrival. There was an ant trap under the bed and there was an earwig in my bag on the morning of our departure. This corridor of rooms is like a motel. I have never stayed in a motel because I don't want to stay in a motel but thanks bestwestern you sorted this for me. The pool, courtyard, reception, and bar are all nice. Of you are staying in this hotel phone and make sure you get a ropm in the tower or courtyard. I'm not entirely sure what the tower is like but it has to be better than the motel part.

    4
    « Clean room, polite staffs , basic hotel and good value. »

    Staffs are very friendly and make you feel welcome. Everything is as expected as a BW. However, I will not recommend the on site restaurant /Isish pub. Was there for breakfast. It took more than 30 minutes for the dishes to arrive. Coffee tasted like water. The seat is covered with crumbs. The floor is worse.

    5
    « An enjoyable experience »

    The hotel and went through many upgrades since our last time - the friendly helpful staff keep us coming back as well - it has a great Irish pub and we saw a different (excellent) band each night We used the indoor pool with plenty of room to relax - We will use as a getaway in future

    4
    « Enjoyed our stay »

    Stayed here November 9th for first time. Short drive to Clifton Hill and Falls.Our original room was at the rear of the building and it felt quite isolated as the hotel didn't appear to be busy. The view was a wall. I asked if we could change rooms to the tower and this was done without any problem. Front desk staff were great as were other staff who would acknowledge you as they passed by. Great location for families with pool and play area in centre of hotel. As with other reviews $12. parking does irk. We ate in Magilligans and enjoyed the food. Reasonable price for The Falls. Waitress was very pleasant but didn't seem to know what the early bird appetizer specials were so we didn't have any. I had the Irish sampler and my husband had the shepherd's pie. We both enjoyed the food. We would definately recommend this hotel to our friends.

    3
    « Nice place but noisy, don't go on a school holiday »

    We took our two kids here during a PA Day. The hotel is very nice and clean, the pool area is lovely, nice desk staff, good price, and we were happy with the room. Unfortunately we were put on a floor with many other families who apparently knew each other, and continually stood out in the hall talking while their kids ran around. The pool and two hot tubs were overrun with children, wall to wall. My kids were intimidated by all the boisterous boys and noise so we didn't stay long. After dinner we returned to find a party in full swing on our floor, all the parents had congregated by the elevator and were openly drinking. One commented that we would regret staying on that floor. No hotel staff noticed any of this apparently. After 11 pm we finally called the desk and they responded right away asking everyone to disperse. Unfortunately they didn't come back to check, and the party continued for a while. In the morning the same situation returned with everybody out in the hall, kids running around and more noise. We enjoyed the attached Irish pub with live music and convenience to other shops and restaurants on Lundy's Lane, but this stay in particular during a school holiday wasn't much fun for our family.

    3
    « Average Hotel »

    Our stay was average. This hotel was clean and had a good set up for kids. We enjoyed the court yard and staff were good at quieting it down by 11pm. The rooms need to be updated, very dark, beds were terrible. The parking was not good. Friday and Saturday had to park elsewhere but was still charged 12.00 a night. The restaurant was not what I had hoped for. Food was average and service was slow.

  • 4
    « Great comfort!!! »

    Nice place and nice amenities. Enjoyed our stay. Very close to our event and within walking distance to alot of options. We would recommend and highly consider staying at this location again just for a weekend away.

    5
    « Great customer service »

    stayed for just one night...had a very enjoyable stay and was extremely impressed with the helpfulness of the staff. I will definitely return here. We forgot our toothbrushes and paste and the front desk came thru. Great breakfast also !

    5
    « 1st Year Wedding Anniversary »

    Great place to stay in the falls and close to all amenities. We stayed here when we were married the previous year. Decided to come back to celebrate our first year and had the same room. Would highly recommend this hotel

    5
    « Fantastic Service and Hotel »

    We booked through Catherine Cunningham for our company training and from start to finish the service was excellent. The meeting room was beautiful and the staff was truly amazing - Thank you also to our porter Steve!!! We booked rooms around the pool which was great for socializing!! See the pics - you feel like you are on vacation in the tropics. Highly recommend this hotel for BOTH pleasure and business! In fact were bringing the grandkids there in January as their Christmas gifts - they will have a blast If you haven't been give this place a try! Lori Barrie Ont

    5
    « another great stay »

    Once again a group of our friends stayed at the Cairns Croft Hotel for a relaxing weekend away, and had a wonderful time. The staff is helpful and friendly and go out of their way to ensure that our stay is a positive experience. Sarah Norris at group bookings is very helpful and does her best to accommodate our needs. I have never been disappointed and in fact we are coming back the end of November and again in February. I would highly recommend that you give this hotel a try.

    5
    « Really good hotel. »

    We spent two nights here recently and thoroughly enjoyed our stay. The hotel, bedroom and bathroom were all modern and spotlessly clean, and the beds were super-comfortable. We were given a warm welcome by the friendly and helpful staff, and the whole place had a really pleasant atmosphere. There was a bus stop right outside and a short ride took us to the falls. We thoroughly recommend this hotel.

    5
    « Fantastic Place »

    What a great place to get away. The food is amazing and always something to do in Niagara. This hotel is on the top of the list as a getaway. The staff are friendly and very caring. Great Job Cairn Croft.

    4
    « First trip to Niagara region, mad a good choice with the BW Cairn Croft »

    Very quick check in, and a good rate having booked on line at BW's website. Be prepared for a CA$12 per night parking charge. Room was spacious, separate room for bath and toilet, sink is in bedroom - gives a bit more privacy. Loads of fluffy towels. Room was quiet, no neighbour noise, and only a little of corridor noise. Not much of a view from the window as we were over the pool area. Two queens were very comfortable. Large TV with a few channels, and also a fridge. The hotel is not too far from the falls themselves, downhill to the falls would mean uphill home, probably a 30 minute walk. We looked at the hotel pool area but didn't try it - we also looked at the Irish pub next door (Doc Magilligan's) and did try that! This is a nice place for supper, the food is very good and loads of beers to try. Breakfast was good too. Waiting staff in morning and evening very good. There are many fast food places close by and this pub is a bit of an oasis if you prefer to avoid the fast food eateries.

    5
    « GREAT STAY »

    This was a quiet, clean and relaxing hotel to call home for three days. The staff was professional, friendly and very helpful. This hotel is in walking distance to some stores and restaurants. We have stayed at many hotels in Niagara, from now on this will be our #1 choice.

    4
    « Excellent Hotel, just not close to the Falls »

    We recently stayed at this hotel and were very impressed. I suspect that it was recently renovated because everything from the furniture to the flooring was in pristine condition. Our suite was beautifully appointed and the service by the staff was friendly, accommodating and professional. We were impressed with the quality of the furniture. The king size bed was very comfortable, there was even a comfortable recliner chair in the room and the desk was huge. There were lots of electrical outlets for all our charging needs. The jacuzzi was a welcome addition. We travel to The Niagara area often so we were fine with the location, but it is a short distance to the Falls and the action on Clifton Hill, perhaps a drawback for a first time visitor. This is the only reason I gave the hotel four stars and not five. All in all, this is a super place to stay. We will definitely return again.

  • 3
    « Good and Bad »

    Too many groups overrunning the hotel. Noisy. Rooms are ok, bathrooms small and dingy. The courtyard is beautiful, pool is warm, play place for kids is cute, cost was not worth it. Good place if there are no hockey groups or large groups of drunken golfers. If there are...Stay away.

    5
    « Clean, comfortable and well appointed »

    Room was clean, well appointed and all amenities were excellent quality. I would have been upset by the parking fee but the room rate more than offset that concern. All in all a good experience and I will definitely stay here the next time I'm in Niagara!

    4
    « Great spot for a family vacation »

    We were travelling with our children, ages 3.5 and 15 months. We loved the courtyard area, great spot to hang out when the weather outside isn't the best. Good location, close to restaurants. You will have to drive to the falls. $12/day for parking seems steep, especially at this distance from the falls. This is an older hotel that they have renovated. Our room seemed a little damp and funny smelling but nothing that would make us change rooms over. We will be back!

    4
    « Decent night stay just off the main drag »

    Niagara is a busy place and very pricey during the summer time. We have stayed in many hotels in the area when visiting family and for special occasions .BW Plus Cairn is a popular hotel in the area and has a large pool area. It has been undergoing a number of renovations in the past couple of years and is good value for the money. The restaurant next door is also busy, but also good value. For the BEST deal, phone the hotel directly or contact them via the Internet. We found better rates and discounts. Parking like most of the area is extra.

    4
    « Golf Weekend »

    A reasonable hotel with a great restaurant / bar - Mulligans. There were live bands on both Friday and Saturday nights. The band on Friday was amazing and the bar was packed with guests and locals. The staff was friendly and helpful.

    4
    « Great Value »

    While this hotel does not have a Falls view, it offers great value for families. The hotel is well priced, it has a resort-like indoor pool and play area, it is located near several restaurants that offer reasonably priced meals. The Irish Pub attached to the hotel offers tasty food and serves large portions. The staff is friendly and very efficient.

    2
    « No value for the money »

    We picked this hotel based on the look of the pool and the fact that breakfast was included. Big mistake because the pool was full of kids at all time and there are so many all you can eat breakfast options around. Lobby was nicely renovated but the room was not even close to be called a hotel room; Very outdated, smell like mold and a ventilation system in the bathroom that was very noisy and nothing else.

    4
    « Nice visit »

    When we first pulled in, we had trouble locating the lobby. We circled around and realized it was connected to the restaurant. The staff was very friendly, especially Chris. We are diamond, and Chris waived our parking fee. Very nice. We loved the restaurant dinner and breakfast it was excellent. I had an issue with buying detergent for a load of wash. Lily, I think that's her name, her office was next to the laundry. She was so kind, I was in a rush, I gave her the money she went to front desk for me and bought the detergent and put it in the wash machine for me. That is going over and above. We never did use the pool area, but it did look very inviting. As we were leaving I had a very nice discussion with the front desk people, they were very friendly. We were in the tower we had a very nice room and a fireplace, too bad it was too warm to use it. But it did work.

    4
    « A surprise bill at the hotel. »

    Was surprised that the hotels in the area charge for Parking!!! and no Breakfast at the hotel too...I guess this is an odd one out in the best western hotels. Check-in is after 3pm; so pretty much of the day wasted if anyone want to check in early to fresh up and head out to the falls. Apart from the above; decent room; had a issue or two which was reported to the desk while checking out. Over all --above Average;

    4
    « Great for golf getaway »

    Our foursome travelled from Toronto for a two-day golf getaway and stayed for one night at the Cairn Croft Hotel. Easy to find parking. Efficient check in and check out. Large comfortable rooms. Good showers. Fine TV reception. Quiet environment. Attached restaurant makes it easy to get a meal without going outside. Definitely a return is planned.

  • 3
    « Family Vacation in Niagara Falls »

    Pros: -The pool and play climber were clean and family friendly. -The rooms were in excellent proximity to these amenities. - Food credits were excellent! The pub food was wonderful and the breakfasts were a fantastic value for the quality received! This was the highlight of our stay. Cons: -The atrium area is not well supervised by staff during the day (other guests in their underwear drinking and rowdy with glass bottles in hot-tub) but patrolled heavily at night with a curfew (we were quietly sitting beside our room doors and were advised of the curfew by 10:40pm) which was disappointing. -The pool, hot-tub, and children's climbers have limited hours -There was an odor of urine in the bathrooms and the bathrooms themselves were not sufficiently updated (old toilet, flooring, stained tub etc.) -Also, the shampoo/body wash/conditioner were hand pumps on the wall and did not work effectively as shampoo/conditioner in my hair. Very disappointing since they read "luxury".

    5
    « Great Business Hotel »

    This hotel is a great place for business and pleasure stays....lobby and rooms have been upgraded to 5 star plus standards in my opinion...will always return when in the area....front of the house staff as well as rooms attendants are extremely nice to deal with...no problems staying here in the future

    4
    « Disappointed unexpected charges »

    We arrived at our hotel after travelling for 14 or hours from the UK to be greeted by a lovely young man who took my photo ID and asked for an additional $350 for a deposit. This was a shock and not something we've had at any other hotel we've stayed in and we've travelled to a few around the world. Sadly the only thing we had was Canadian dollars. But they also informed us that if we paid the deposit by cash it would be $200 per night! This ruined what was a very special and once in a life time holiday. It caused us alot of worry. They at one point only allowed our key card to work for a day so we were concerned we would lose our room - which was already paid for. Our travel agents also didn't know about these additional charges. Lovely hotel but please be aware of hidden charges and fees when staying here.

    4
    « Great place to stay but you pay for that. »

    We stayed there for 2 days and were surprised they have renovated the building and added to the restaurant. Since we stayed here last they have added expenses - now you pay for parking, there are charges $5.79 Tourism Promotion Fee, so have to look careful at what you will pay. The room was very nice and had a fireplace which would be nice in the winter. The staff are good and efficient. The food at the restaurant was good and reasonably priced. It is a Doc MaGillgan's restaurant. The wifi was good and reliable.

    4
    « Nice experience »

    Very nice hotel. Good quality. The staff at Magillians Restaurant were great. The value of the meal was perfect. Good coffee. The restaurant is above and beyond all others. Will definitely go back when in town again. Easy to get too. Not used to paying for parking. Just stayed in Waterloo and Owen Sound and the parking is included in the room rate. The area outside of the Hotel was very clean.

    4
    « Great family hotel »

    We stayed at this hotel while in Canada for a friend's wedding. We paid a little more to have a room in the courtyard by the pool. There was music during the day from the pool area that we could hear in the room by it was promptly turned off by 10 pm. The pool is heated just right and the 2 hot tubs were fantastic. The Irish pub joined to the hotel has amazing food and bad service. The room felt a little dated and I could tell that there were multiple coats of paint but that was not a problem. The beds were extremely comfortable and the staff were great help. The hotel is extremely close to Niagara Falls without being in the very touristy area. I would definitely stay here again.

    4
    « verry good »

    the best western plus was a great place to stay the staff and the service to the rooms was also very good. The pool and hot tub as very clean and hot. the motel itself was nalso kept verry cclean and tidy.

    4
    « Rcommended »

    Good clean room and the king size bed was very comfortable. I recommend that you bring some of your own toiletries and they are very lacking in the room. It's still a nice hotel though. Great location.

    4
    « Niagara Falls trip »

    We stayed here for 1 night in August on a trip to Toronto. The hotel is only a 5-7 minute drive to the Falls. The hotel was clean, comfortable. We booked on points and were disappointed to find out that breakfast was not included. Parking was $13.00. The walls are thin, our room was unfortunately right next to the elevator, so the noise levels from families heading out for the day was loud in the morning.

    4
    « Enjoyed our stay ant Best Western Cairn Croft in Niagara Falls »

    We booked our accommodation through AMA last May. Did not know what to expect. Location turned our to be great at the WEGO bus stops right outside the hotel. Not too touristy in the area so you can get away from the crowds and noise when you return. Great restaurant in hotel. What's with the parking fee. First time in our life did we have to pay parking to stay a a hotel. Overall experience was very good.

  • 4
    « Nice stay »

    Place looks amazing outside and front lobby. Rooms nice but a bit stuffy. Pool nice but shallow. Great location close to many restaurants and shopping. Customer service great. Ensure you request accessible room if you have a stroller or wheelchair. Would stay again if the price is right

    4
    « Nice Hotel with Great Customer Service! »

    Stayed at this place for 5 nights in late August. Room was very nice. There is no breakfast included in your rate; however, there is a restaurant in the lobby area that serves a very reasonably priced breakfast if you choose to use it. The hotel is located just outside a bus stop, that for a fair price, can take you throughout the Niagara Falls, Canada area. There are several routes to choose from. We used it to go to the Falls late in the day and to eat down there in the evening. Much better than driving our car into heavy traffic at Clifton Hill! The hotel has a really nice tropical area and pool in the back. We walked around the perimeter of it several nights. There is also a children's play area back there! What really stood out to us about this place, however, was its outstanding customer service at the front desk, with the maids, and with the porter. The latter person, Steve, was exceptional in his taking time to help us out with directions and places to see!!

    5
    « EXCELLENT »

    Great place to stay at; very helpful staff; good food at the bar next door; very clean. Even though they charge extra for parking, the overall cost for this time of year (mid-September 2017) was great.

    5
    « PROFESSIONAL SERVICE »

    I WAS GREETED BY KEEGAN who was respectful, I mentioned earlier how the accommodation for room was not ready as I anticipated to be there on time but was 2 hours early. He worked on getting me a room right away. Very nice room clean and I am a best western member of which he did not know at the time. All I can say, is I do not complain for petty details like others. This place had no complaints and I would recommend over and over. Location was super and courtyard amazing. Parking was much cheaper than other hotels that friends had mentioned to me.

    5
    « Great for couples or families »

    I have stayed at this hotel in the past and they have renovated since then. The room was very clean, the bed was very comfortable, the lobby has also been renovated since our last stay. For families - the pool area rooms are great for the kids. The staff was very friendly with us and everyone else that I heard them talking to. I would recommend this hotel to everyone, couples and families. The only downfall about this hotel is the location, you have to drive to the falls, all the attractions and to the casino. But there are a lot of restaurants within walking distance for breakfast, lunch or dinner.

    4
    « Very child friendly hotel »

    Hotel has very friendly and helpful staff. Loved the indoor pool and jacuzzis. kids had a great time in the indoor play area. Not far from the falls, great restaurants on the same street. Only $12 parking for the night, not bad compared to the closer hotels. WE stayed 3 nights and saw maintenance crew clean the pool and the outside of the building everyday! very nice hotel, only no complimentary breakfast :(

    5
    « Nice! »

    Very nice property, well kept, close to the main tourist areas. Rooms were nice, liked the hand soap pumps in the bathroom. on-site bar was amazing! We would stay here again. Note parking is $12 per night.

    5
    « Family Fun »

    Best decision. Was last-minute idea and we were accommodated very well. The restaurant staff weren't nearly as welcoming as the hotel staff which was disappointing but I did not negatively affect our visit

    2
    « Description completely misleading »

    Seemed like a nice place online but we were very dissatisfied with almost everything about the place.The room smells old don't even have a microwave and the coffeemaker is the absolute worst. I have stayed at many Best Western in the past and this on is absolutely the worse.They even charge you a huge parking fee for a parking lot that is practically empty.

    5
    « A very nice hotel in a very good location. »

    This is an excellent hotel ideally suited to viewing the Niagara Falls which is a must see day or night . It is only a tem minute taxi ride which will cost you about 9 dollars US. Great accommodation with a good going Irish bar within the complex. Nicely appointed rooms and quiet.

  • 2
    « Pissed me right off at check in »

    It seemed to be a nice hotel at a reasonable rate online, that is until you check in. The employees made some very odd comments and had some bizarre questions for me when i checked in, Then they want to charge you for parking which they don't bother to alert you to when you book online. Then they want to blame the website for not telling you that they charge for parking. then they tell you to go park 3 miles away. typical tourist trap hotel. They know you traveled a long way to get here and then the don't care to treat you right you.

    4
    « Near the falls »

    Very nice Hotel! Outside and hallways are very dated, but the lobby area, and the rooms have had a recent update and are very nice and comfortable. The pool area is also very nice with a nice courtyard, hot tubs, and play area for the kids. The hotel is close to the falls and tourist area, and the bus stops right in front of the hotel. I don't think it's located in a terrific neighborhood though... so I wouldn't plan any long walks. But we were only there for a couple of nights so I can't say for sure. But the adult book store across the street, and the check cashing stores nearby make me a little suspect.

    5
    « Wonderful stay, we will be back! »

    We stayed here for one night over the weekend and had such a wonderful time, we kept saying we wished we booked another night. I traveled here from East of toronto with my husband and 2 year old daughter for a quick little overnight getaway. We booked a courtyard ground floor room and it was just perfect. First off, this little hotel really is unique to any in the area we've stayed. Because of the courtyard that's right outside your door, it gives you the feeling of being somewhere tropical. They have a tonne of tropical trees and plants, some as high as the ceiling that all surround the pool and playground. It felt like we flew down south and were actually outside when in the courtyard, but the amazing part was, it was all indoors. Which would be a nice little treat for a winter getaway. Our daughter loved the indoor playground and arcade games, and the pool was nice and warm, it truely felt like a tropical getaway. We had the chance to try the Irish pub for breakfast, great value and very good food. We wished we had the chance to try it for dinner as well. It's a beautiful pub. The rooms had everything we needed, were clean and nicely decorated... And the beds were comfortable, no complaints. Great pressure with the water in the shower. Others complained about the chlorine smell in the room... Sure we could smell the pool, but again this just added to the island vibe for us so we didn't have a problem with it. The only real negative we had with this hotel was the $12 charge for parking... This just seemed like a money grab. We've stayed at hotels near the Clifton Hill strip where we didn't have to pay for parking, so it seemed odd to be saying outside of the busy area and having to pay for parking. In summary this hotel really has everything figured out to make their guests stay an enjoyable one. We very much enjoyed our stay and will be returning in the future.

    4
    « Great place to stay, away from the expensive Fallsview hotels. »

    Great value, walk-able to the Falls, and right on the WeGo bus route (stop in front of the hotel)! Family size indoor pool, with 2 hot tubs also. All the rooms have been updated, but our bed needed replacing. Watch out also, as not all rooms have a microwave for the kids popcorn.

    5
    « Enjoyable stay »

    We stayed at this hotel for 6 nights and enjoyed our stay here. The room was very clean and housekeeping did a great job each day. Eventhough our room surrounded the pool area, we never found it loud. The pool is great and our kids really enjoyed swimming there every day. The restaurant attached to the hotel has great food at a decent price. I would recommend this hotel for families.

    5
    « Good !! »

    Excellent service, staff really kind, everything was perfect! (But breakfeast wasnt included only problem but beside this , everything was nice!)totally recommend to the others and for the next trip, we will come back!

    5
    « Awesome stay!!! Would highly recommend! »

    I loved this hotel! I read VERY MANY reviews before settling on this one, trying to find the best place for us. My husband I are took my in-laws here for their 40th wedding anniversary. They had always wanted to go to Niagara so we decided to book a couple rooms and take them away for a weekend. The staff we really lovely and the rooms were spacious and clean. If you are travelling in a couple or would prefer a quieter section, I recommend booking one of the tower rooms. The Tower rooms are further from the pool area. The pool and hot tubs were great! We had a package that included breakfast which was great! The food at the pub next door was fabulous! Really enjoyed everything! The location is awesome too!

    5
    « Thumbs UP »

    every year we go to the Falls for a vacation and this was the first year we stayed at the Best Western and I will be booking again .. If you have kids and on a budget this is the place to stay,, the kids were so happy with the kids area and the pool I was very happy with the fitness room and hot tub,, thumbs up all the way and breakfast onsite was very reasonable and the stores around and fast food spots were great

    4
    « I will return! »

    My family of four (including 2 teenagers) stayed for 2 nights to see some sights before traveling stateside. I booked this location after viewing their recent positive reviews on Trip advisor. I got a great rate. We were given a room in the east wing. While you are unable to walk to the Clifton Hills/Falls area, the we-go bus has a stop out front and the friendly desk staff gave me directions (including map) to public parking areas. Our room had two queen beds, fridge, microwave, desk area, sitting area, separate sink from the bathroom and coffee maker. It was very large, great to accommodate 4 of us plus luggage. There wasn't a safe in the room. The room was clean and well appointed. The wifi worked fine as well. We used the pool and gym facilities and both were fine, however the fitness room could use some repairs/upgrades (1 of the treadmills was broken). I appreciated the plastic bags for wet swim suits available and the pool towels. We enjoyed breakfast at Doc Magilligans, the adjoining restaurant. There are many local eateries in walking distance, Pizza Hut and McDonalds are on the parking lot. The front desk staff were friendly and efficient on both check in and check out! We would stay here again should we return to the Niagara Falls area!

    4
    « Not fancy, but does what it does really well »

    We stayed at the Cairn Croft recently, and had a really enjoyable time. There were a lot of things to like about the hotel. The front desk and cleaning staff were great, everyone we spoke with was friendly and professional. The lobby looks to be newly renovated, very nice. There was lots of parking (additional $12 CAD/night + tax). The restaurant on the ground floor was delicious, mid-price range, and it was nice not having to 'go out' to eat. There were a lot of fast food restaurants, a No Frills discount supermarket, a Shoppers Drug Mart and a cool comic book shop, all next door or within a short walking distance. We were also right next to a Wego tourist bus stop headed directly to Niagara Falls (it makes many stops, but only took us about 15 minutes to get to the Horseshoe Falls, at about $28 CAD for 3 adults, 1 child for a 24-hour pass which started its 'clock' the moment you swiped the card on the bus). We booked one of the rooms which overlooked/surrounded the hotel's indoor pool. Our room had 2 queens and was on the 2nd floor overlooking the pool, with steps down to the pool. Depending on your preference, assuming you want to swim, you may prefer the ground floor rooms with direct pool access. The pool area is a bit dated but nice, there are trees and plants around which give it a nice tropical feel, and there looked to be a restaurant there (closed when we were there) as well as a few older arcade games and a climb-able play structure (like you see in some McDonald's). There are ample towels in a cabinet that you can access once you are in the gated pool area and it is also where you can drop off used towels. There are also showers near a small gym at one corner of this building. Note that if you prefer not to swim, there are other rooms available that are located in another area/building - be sure to read the room description carefully so that you book the room you want. Our room was dated but clean. The building with the pool looks very much like a two-storey motel, except that the entrances to the rooms face the pool (the doors we saw on the exterior of the building were only secondary, emergency exits. The bedding was comfortable. Because we were in the pool area, the room does smell a bit like chlorine, and we did hear everyone playing in the pool (pool closes at 10 pm, so that was fine with us). We weren't crazy about the air conditioner in the room, it would whir on for a while quite loudly, and then go quiet again. The pool is not very big, and the depth varied from about 3 feet to about 4.5 feet, but we had a good time. There can be many people enjoying the pool, so it's certainly not a place to do laps, but more to splash around and have some fun. This was our first stay visiting the Falls, while not staying directly near them (it was only a few kilometres to the falls, but we wouldn't suggesting walking it). It was kind of nice not to be near the busy-ness of Clifton Hill. The hotel was not a fancy fallsview hotel, but what it did it did really well, and we appreciated it.

  • 5
    « Great Second Honeymoon 40 years later »

    You can read more of my reviews on my blog; TravelPhotosnFood.com My wife and I were on a 3,000 mile motorcycle ride and I thought it would be nice to go back to Niagara Falls for our 40th wedding anniversary. I found the Best Western Plus Cairn Croft using the Harley-Davidson Ride Planner and being a Best Western Rewards program member I choose this location a little ways from the falls and crowds. It's about 1.5 mile walk downhill to the falls but there is a 'WeGo' stop right out front. 'WeGo' is the transportation shuttle around Niagara Falls and you can purchase a 24 or 48 hour pass and ride anywhere along three different routes. The 'Red Line' takes you from the hotel to the falls. Upon arriving I noticed the cleanliness of the exterior and how modern it appeared. The lobby was spotless and very warming and inviting. The front desk staff was friendly and smiling and very helpful. One complaint is I never noticed before hand that you had to pay for parking! What gives? I'm paying for a room and have to pay extra to park there, it's only a motorcycle. Our room was on the 5th floor and close to the elevator but once inside it was very quiet. The room was fresh and clean with plenty of towels and pillows. The bed was comfortable and we got a great nights sleep. Being this is a Best Western Plus and they have a restaurant onsite breakfast is NOT included with your room. There is a beautiful Irish Pub, Doc Magilligan's at the hotel that serves up some traditional Irish food. The Fisherman's Pie and Grilled Cheese Crab Cake sandwich was fantastic. They also serve some good food for breakfast. The hotel also has a Bourbon Street Bistro at their swimming pool. If you want to avoid the crowds and noise I would choose this hotel again. It's easy to ride the 'WeGo' which runs about every 30 minutes or so and takes you to all the those great locations. You save to hassle of driving your car and finding places to park.

    5
    « Trip to the Falls »

    We fall in love with the hotel and the location. Very quiet and extremely clean. I think this is one of the cleanest hotel we have stay in Canada. The room are huge. There is a fridge and a microwave also. The pool is very nice. Nothing negative about it.

    4
    « Great hotel! Clean! »

    I highly recommend this hotel when traveling to Niagara Falls. I cannot begin to express how helpful the staff and managers are at this hotel and they will bend over backwards to accommodate you. The courtyard is lovely and all areas of the hotel or clean and well maintained. Most importantly the rooms are so clean that it is such a comfort when you walk in and immediately feel relieved that it is so clean and maintained. The layout of the room is excellent. There is plenty of room for luggage and there is an area to get ready with the sink that is separate from the bathroom. The bathroom is very large with a full size tub and shower which are both very clean. There is a pool and a Jacuzzi which are shut down each night at a reasonable time honestly I don't remember if it was 10 or 11, but this allows the guests to have a peaceful night's sleep. Because it is not directly in the tourist area, the prices around the area are reasonable and there are lots of restaurants including one attached to the hotel which is awesome! The prices in Niagara Falls tourist area are outrageous so staying down here and taking the Wego is a much better option then you can get it right outside the hotel. There is a under the counter refrigerator as well as a fitness area. I did not give this hotel five stars because there is no elevator to the second floor which is only an issue when you're bringing your luggage in and out of the hotel. (They do have a porter to assist if you want.) The other big issue that I had here was the Wi-Fi - it is terrible - I had a lot of trouble and watching TV was difficult as well because the reception is a problem. You can watch some of the channels only and it was like that the entire seven days I was there. The final reason this hotel did not get five stars was because the bed at least for us, was very uncomfortable which made for a lot of tossing and turning. That being said, the Wi-Fi in general at Niagara Falls has some serious issues so I think one would have the same problem at any hotel. Even with the uncomfortable beds, I would absolutely stay at this hotel again but would ask if they could put extra padding on the mattresses.

    2
    « Motel quality rooms at hotel prices!!! »

    Booked a courtyard room onky to be given a corner room im a hallway right next to the exit. Complained and was told This was actually a courtyard room because it was in the courtyard floor. Staff finally gave us another room after but told me those rooms were more expensive! New room felt very damp.... beds, carpets, everything felt damp. Air conditioner was extremely loud. Bathrooms were something out of the 80's. Lobby looked really nice but did not fit with the rest of the building. Would not recomment nor ever stay there again. Very poor wi-fi signal in the room. $220 a night for a motel type room... totally unacceptable!

    5
    « Nice place »

    This was a nice hotel for our family. It was a little less expensive get still close enough to the falls. Our only problem had to do with the WEGO not coming to our stop at Clifton Hill and we walked back to the hotel, which was entirely doable. It is in more of a strip mall area.

    3
    « Good option in NIagara Falls »

    This hotel is a good option for a night stop in Niagara Falls. It is located away from the main tourist area on a busy commercial boulevard, it might be a long walk to the Falls but there'a bus stop in front of the hotel. Staff at the reception were very welcoming and friendly. The room was clean and the beds comfortable but the bathroom was small with the sink placed outside in the room. The kids enjoyed the pool area. We had supper and breakfast at the Irish Pub located in the hotel, it was good both times. This restaurant is probably the best option around the hotel, the rest being fast food chains. Note that there's a 12$ parking fee for the night which surprised me, usually parking in hotel chains are free.

    4
    « Lovely hotel »

    We enjoyed our short stay here. Very clean sheets and pillows. Decent sized room. Nice bathroom. Brilliant location for the falls and sight seeing. Buses are very good. Good friendly staff. Fully recommended.

    5
    « Nice Stay »

    Short wego ride to the falls. Clean hotel. Decent price for location. Great Irish pub at reasonable prices. Helpful staff with coordinating packages. Disappointed that the pool bar never opened. It is advertised and didn't open during the evening or weekend as anticipated.

    5
    « Great times »

    This is one of the best hotels I've been to in Niagara falls. This hotel is near everything and gives you the best service. I visit this hotel at least 3 times a year and tell all my friends as bout the great time I have. The pool, hot tubs and the kid friendly atmosphere takes it over the top. When in doubt, this is the place to be. Stay in the pool view rooms and feel the family love. But if you want some quiet time, try the towers is bunk houses. Every room is good and the hotel is surrounded by restaurants and shopping. Have fun.

    5
    « best »

    Money well spent. quiet room, great view of area and friendly people to help with whatever was needed. Would stay here again and tell others of the jewel here. Just use a credit card to get the exchange right.

  • 4
    « Niagara Falls tour »

    We stayed one night here. Really wished we had stayed longer. Restaurant is in hotel as well as around the area. You have a grocery store next door. They have a pool, two hot tubs, kids climbing centre, and arcade games. The rooms are a good size and yes you can get one pool side if you like. Staff are extra helpful and polite.

    4
    « Clean and friendly hotel »

    The hotel is clean and staff are friendly. The location is more in the city instead of the tourist hot spot, so it's a bit distance to walk to the falls but at same time, it's fairly quiet and convenient. The hotel restaurant provides excellent Irish food, and well priced. The outlet mall is only a few minutes drive away.

    5
    « Holiday stay »

    Very nice hotel it has been renovated since my last visit 4 years ago rooms clean and tidy staff excellent very knowledgeable about what to do in local area very good location to visit the falls within walking distance bus stop outside

    5
    « Very good close to everything »

    Very nice hotel very close to everything but did not agree with having to pay for parking. Overall everything was very good. Has an Irish pub in the hotel very good prices for breakfast and fast service

    3
    « Dated but convient location »

    Room clean with exception of old stained un clean able carpeting. Great hot tubs & pool. Video games in need of repair during my 3 night stay. Bus stop right in front of hotel makes transportation convenient.

    4
    « Great place to stay »

    Travelled to the falls and stayed here for 2 nights. The rooms were nice and fairly clean. Check in was quick and simple. Housekeeping was very attentive and quick to help out when I needed more towels. We had to have maintenance come and fix our sink as it was not draining and our refrigerator didn't get cold and they quickly took care of our problems. The pool area was very nice and the water was not cold which is a plus. It was not crowded at all which was nice. The Jacuzzis are very hot and clean. They have a nice workout room as well.The drive to the falls was no more then 10mins away-not close enough in my opinion to walk. There are several places to eat at in the area and their is a McDonalds in the parking lot if you decide not to eat at the restaurant at the hotel. I would recommend this place to anyone wanting to be near the falls. There is a $12 parking fee. I did a lot of research before selecting a hotel and this was the one that i kept coming back to you and i am glad that did. i would stay here again.

    5
    « great trip »

    hotel was nice, the renovations look great,staff was awesome, breakfast was quick and easy, nice service staff it was nice to be away from downtown, a 35 minute walk-but easy access with the WEGO bus when needed

    4
    « Great service and atmosphere! »

    The rooms are not anything special, small and a bit run down, but the staff service, pool/atrium area and restaurant really make this hotel a place we would stay again. Kids enjoyed the play area and arcade games as well which kept them busy while the grownups relaxed. I would recommend!

    4
    « Overnight In the Falls »

    Travelled to the Falls as part of a Father/Daughter weekend with my 3 year old. Rooms were clean and comfortable. Restaurant was great for breakfast. All staff encountered was hospitable. My daughter particularily enjoyed the play area and swimming pool. The only negatives I would point out would be in regards to the placement of our room. We faced into the courtyard (i.e. the pool, play area and some seating) which led to some dampness in the room I felt. Additionally there was a boys baseball team(s) in house and the noise from the courtyard would have kept us up. I simply turned the AC a little higher and it ran throughout the night blocking most noise.... Overall would definitely choose this hotel again.....just maybe away from the courtyard. P.S. The photo is of a note written by my 3 year old....Proud dad moment.

    4
    « Niagara Golf »

    Perfect hotel if you are in Niagara to golf - we played four rounds of golf over two days and overnighted at this hotel - excellent value, close to the many golf courses in the area and close to several dining options in Niagara Falls.

  • 3
    « Nice place - a long way from the action »

    Relatively new. Clean well appointed rooms. 15 minute bus journey into town. The only reason you would stay here rather than on the falls area would be to save money. Fast food and supermarket are close. Bus just outside

    5
    « Third time staying here, with pleasure »

    Updated lobby area looks great. Kids had fun at the pool. Restaurant / Bar in the first floor was excellent and facilities are very clean. Most staff are helpful and go out of their way to satisfy our stay. It was a nice surprise at check-in that we got adjoining rooms. Great stay, again!

    4
    « Excellent value »

    This is an excellent hotel in the heart of Niagara Falls Ontario Canada with great amenities and service. Overall, exceptional value for the price. I would highly recommend this location for any trip to the area, be it business or personal.

    3
    « Nice hotel with great service »

    The hotel was very nice and clean. Seemed to be recently updated. The front desk staff was always very kind and helpful. I would have preferred to stay closer to the falls, since that's why we were there and spent all of our time. Traffic was really bad so they told us it would take a couple of hours to drive to the falls. It was a 45 minute up hill walk coming back from the falls.

    4
    « Family Suite at Best Western Cairn Croft »

    Pleasantly surprised with size of family suite. Three queen beds, two a/c units and two fridges with table and chairs, sink and microwave. Separate sink area with toulet and shower in their own room. Would return again.

    5
    « Great clean hotel! »

    I stayed here for a weekend and the room was very clean! The layout was also excellent; our room had a couch and seating area as well. We also had a microwave which was a nice surprise. I also really liked the soap dispenser in the washrooms rather than just a bar of soap. There was a shampoo dispenser in the shower rather than just a small bottle. The staff was great and very helpful throughout our stay. The location was further from the main area of Niagara Falls than other hotels we have stayed at, however we were still able to walk there in about 25 minutes. One night we took a cab and it was only about $10.00. Overall, we had a great experience and would definitely stay here again!

    5
    « Weekend at the falls »

    We booked this hotel for a one night stay while visiting Niagara Falls and enjoyed our stay. It's far enough away from the commotion of Clifton Hill, but close enough to be there in 5 minutes (driving). The pool and courtyard area was amazing, although I was slightly disappointed that the games in the arcade area were different than the pictures - not as good and no skee ball :( The hotel is nearby many food options (walk to McDonald's, Wendy's, pub-style restaurant & bar, and a couple pizza places. I could do without the $13 additional parking charge. I get that this is standard for the Falls area, but the hotel is surrounded by shopping plazas, grocery stores and fast food places all with PLENTY of parking. Free parking would have been a nice touch!

    5
    « Treated like a Queen »

    This place is awesome. Only about 1 1/2 miles from the falls but you can take the we go shuttle to anywhere right from the front of hotel. I would highly recommend and I would certainly stay there again.

    5
    « family visit to Niagara Falls »

    Hotel is well situated we walked to the water front in 30 minutes. if you buy the CityPass it is on the Gobus route included with the Pass. Very comfortable room, pleasant efficient staff, good restaurant for breakfast and other meals. Parking above ground easy to get in/out.

    5
    « Nice hotel »

    The hotel is very nice, updated and clean. The staff was helpful and friendly. The bus picks up and drops off right at the hotel, so you can you avoid parking fees- however the hotel does charge a $12 parking fee- a practice I am not fond of. If you don't opt for bus passes it's about 1.8 miles (2.9 kilometers) from the falls. It's a doable walk, which we did twice on Canada Day due to the busses being stuck in traffic- which is not the norm at all. TIP- food and souvenirs are MUCH cheaper in this part of town.

  • 3
    « Beautiful Hotel EXCEPT FOR PARKING FEES! »

    I visited this hotel when I had family coming to visit from California. Since I am a Best Western member & my family were staying here, I booked for a one nite stay. The location is perfect, there is a wonderful onsite Restaurant available for guests. The hotel does not offer a "complimentary" breakfast bar, disappointing. It would have been nice to receive a small vouture to facilitate a "complementary" breakfast, especially since a $13.00 plus fee was added to my bill for Parking! For this reason alone , I rate the hotel only "average" & sadly my family & I will not do a return trip!

    4
    « NBCClub »

    This hotel was very clean and updated nicely. The bed & pillows were so comfortable. The staff was very friendly. I would recommend this hotel to all. The hotel was within walking distance to the falls and convenient to other attractions.

    3
    « Good Overnight Stop »

    Hotel was nice with a fair location, about 2 miles from the Falls. The only real complaint was bad WiFi. There were plenty of good places to eat within walking distance. I really didn't like that they said nothing about having to pay for parking until I was checking out.

    5
    « Very nice place .just a short drive to the falls »

    This place was very nice for the price.it was close to a lot of amenities and nice and quit. I would definitely recommend this place to all of my friends and family. The only complaint that I have wss the cable channels were limited .not that we watched much tv but some people with kids would probly use tv a little more then others .

    4
    « Wedding »

    Wonderful place to hold a wedding reception. We had the issue of people on our floor being too loud for us to get much sleep. You can tell who really care for their job and who doesn't. Those who do, are absolutely wonderful and really make the experience. Steve and Ann are two of the most wonderful staff members. Beautiful building and the recent renovations really look wonderful. Staff that worked the wedding were very kind. Would definitely recommend this hotel for a wedding reception or to just stay again. Not getting 5 stars due to minor issues we experienced.

    5
    « Great stay »

    Stayed in June for three nights during a conference. My room was comfortable and beautifully decorated. Lunch in the adjacent pub was delicious and the all the staff members I encountered were brilliant. There is a bus stop right in front of the hotel with frequent service into downtown Niagara Falls - very convenient! Would definitely recommend this hotel to anyone looking for a clean, comfortable stay in a favourable location.

    4
    « Loved it »

    Clean. Nice staff. Good location. Reasonable prices . What more do you need!!! Nice swimming pool and jacuzzi. I loved the multiple entries of the hotel, as you get to your room from the closest entry. East , west, south and north. If the noise of the AC was lower i would give 5 stars . I would get there again if i will go to Niagara .

    4
    « Poor at first but improved greatly »

    We had booked a pool side room at first but when we entered the room, it had a musty smell. We brought it to the attention of the front desk and they offered us a second floor room. The same smell was in this room as well. After talking to the manager, we found out the first two floors are the oldest best western in Ontario. They built the next 3 later which has a different ventilation system. We were shown a fourth floor room. No musty smell. After all that we had a great stay. Pool was nice plus has two hot tubs. On a side note across the street is a little small run souvenir shop (the people's discount souvenirs) which the woman was especially kind and helpful. Prices were much cheaper too.

    4
    « Hidden Gem! Unexpected delight! »

    We decided to stay a little way from Clifton Hill on this trip to avoid all the busyness and summer crowding. In fact we didn't even make it down to the "entertainment" area we ended up finding so much to explore around and in the hotel. As soon as you walk in it feels fresh, clean and modern. Friendly staff and a nice, simple set up. The rooms where very clean and contemporary. I loved the lamps, the on/off levers where really cool! This room was great since it had a mini fridge and microwave. We've stayed at places that cost twice as much with no fridge, so this was nice. The washroom was very clean and up to date. There was a full size shower/bath and it even had hand pump soap and conditioner! Lots of counter space and a large mirror. The bed was amazing and so where the pillows. We actually found a place that sells them and my girlfriend bought one, it's like a cloud! The TV was a good size and there was plenty of channels. The AC worked amazing and was not overly loud. It would have been nice if the windows opened, but it's not the end of the world. Our view was average, just stores and restaurants.. but it was a good angle to see the sunset. The hall ways and elevators where clean and stylish. Now the pool, this was very unexpected and very exciting! It was almost as if it was outside with all the "street" lights and plant life. We came after dark so it was really cool to see the "street lights" lighting up the pool area. Our room wasn't near the pool, but there is pool side rooms that would be perfect for people with kids. You can see them from your door, very cool set up. The water was great, actually warm! Most pools we've been to are cold and unpleasant to stay in for too long without really moving to stay warm. The two hot tubs where nice and new and all the jets worked well. They where also a great temperature. The pool area closes at 10 pm so we thought if we got there after 9 it wouldn't be very busy. Unfortunately for us, it was and there was A LOT of kids. I got kicked several times by them in the pool. At 10 pm a guy came around to tell all of us it's time to get out, some kids just kept doing cannon balls ignoring him. The parents where no help. I suggest that either between 9-10 or from 10 to 11 pm there should be nobody under the age of 16 allowed in the pool area. Period. It's a shame that adults have to deal with other peoples children when they won't even tell their own kids to settle down and be respectful. It's a shame that after a long day when all someone wants to do is go for a relaxing swim and hang out in the hot tub that they need to worry about getting kicked, ran into, watch out for flying balls or hear yelling kids. Over all this hotel was great. We will likely come back in the winter on a weekday when kids are in school. This hotel is highly recommended if you want to get away from "down town" and all the chaos with the summer rush.

    2
    « Vacation »

    Room had dust on the microwave cabinet so thick you could write in it. The front desk was not very helpful or knowledgeable about local attractions. They gave us directions to an outlet mall instead of Niagara on the Lake. I would not recommend this hotel.

  • 5
    « First Timers »

    We traveled from Milwaukee to see the Falls. It's the first time for all six. We booked the Best Western plus Cairn Croft six months early as the kids were excited about the pool. We stayed for two days and two rooms. We asked for poolside first floor rooms. The kids had a great time in the pool and grandma loved the two hot tubs. The area around the pool was full of tropical plants and kids play equipment. For those who like McDonalds it's a few doors down. For those looking for a nice restaurant and bar it's connected. We spoke with four different staff members during our stay all were polite, friendly and efficient. We bought attraction tickets which included the WeGo bus. We had a great time and are planning our next trip back here.

    4
    « Great Experience with Great Price »

    I stayed for 5 days and the customer service was awesome. The restaurant next door was good food a little over priced for drinks. The pool area and hotel was very clean. Parking fee was a little excessive especially since the parking is limited. Overall it was a great experience and I will stay every time I'm in the area.

    5
    « Senior Ladies Weekend Away »

    My friend and myself decided to take the offer of free tickets to see Dancing Queen at Niagara Falls view Casino as I am a Bestwestern reward card holder decided to get more points and stay at Bestwestern Cairn Croft Lundy s Lane. We stayed there back in January and enjoyed the courtyard and hot tub staff friendly accommodation great however at that time lobby under construction this didn't matter to our stay. Lobby is now open and looks amazing. Staff at front desk are exceptional. This trip were able to get room change to courtyard however it was on second floor no elevator Alex after he checked us in took our luggage up to our room on second floor greatly appreciated. To let you know there is a tower section that has an elevator. We meet so many nice employees more than welcome to help answer questions and listen to stories. We went on our own wine tour to Niagara on lake found a delightful estate winery called Catail Creek around corner from Wayne Gretzky s winery and distillery. We had a lovely picnic at Catail Creek enjoyed chatting with owner. On return to hotel rested in courtyard taking advantage of pool and hot tub got ready went for dinner then of to an amazing show. At checkout Sara was helpful in answering questions giving information about how to make room request after booking with bestwestern. Thank you Alex Joe Keegan Gena Sara and Paul for making our stay fantastic. Room was perfect.

    5
    « Excellent hotel and top staff...all 10's. »

    After my husbands accident I had to extend my stay at BW. The staff were very sympathetic to my situation and very accommodating. The entire staff were friendly and helpful. I highly recomment the Niagara Falls Best Western Plus for quality accommodation and friendly helpful staff.

    5
    « Multiple stays at this location »

    My wife and I stay at this property every time we visit Niagara Falls. It is a well maintained and operated hotel which is convenient to public transportation, banking and various stores. The pool area is amazingly beautiful with many tropical plants throughout. It truly is one of a kind. We like to get away a couple times a year, and at just a 3 and a half hour drive, this is just perfect for us. There is also a nice restaurant on site, and several fast food outlets within walking distance.

    5
    « Pool is beautiful! »

    I loved the pool , it was so pretty with the tropical plants around it and the courtyard room is the way to go with the patio doors I also loved who everyone at the hotel was so polite !!! Best customer service !

    5
    « Wonderful Place to Stay »

    This is by far the best Hotel I have been to in a long time. Very friendly and helpful staff everywhere. They make you feel special. The hotel is very well situated near to public transit and shopping areas etc.

    4
    « niagra falls stay at cairncroft best western »

    the hotel was very clean and staff was friendly....they answered all our questions and walked us over to show where towels were at the pool...very convenient location for pubs and shopping ...for the price we were very happy

    4
    « 2 nights »

    I wanna score the hotel as average, but Chris from the reception made me go for the 4 (= very good) in the end. The difference between the hotels, to my humble experience, is not so much the beds or the facilities, but its staff. And I think that Chris did an excellent job of making us feel as welcome guests. The room was big and OK. The night I went to the fitness area all the machines I wanted to use were not working properly and we didn't use the pool, so cannot comment on that. The reception was very friendly and checking out also happened without any problems and in a amicable fashion. Location to the Falls is a 35 to 45 minute walk, but the WeGo bus stop is right in front of the door of the hotel.

    3
    « Overnight stay »

    Overnight stay at the falls to see the main site. We slept well and the room was a good size and clean. This hotel is too far away from the actual falls, you can take the bus ($7.50 for 24 hours) but it only comes every half hour and it took us 30 mins to walk. There are plenty of hotels closer. Bring your own shampoo and conditioner, the one in the pump on the wall is not the best, weird they have a sign in the bathroom about how many towels they have supplied and how much they cost. Didn't get a chance to use the gym, we left early morning. The bed was comfortable and the hotel quiet, free wifi very good.

  • 5
    « quick visit to the falls »

    Best Western Cairn Croft is on Lundys lane just outside the centre area of the falls. The WEGO bus stops right in front and goes regularly to the falls so you don't have to pay overpriced parking. The hotel is clean and modern with nice facilities like the pool and kids area. Restaurant has good food for reasonable prices. Great place to stay overall

    5
    « Friend's Birthday Weekend! »

    Great place definately would go again, loved the pool and the openess. The hotel is close to a lot of places such as grocery store, restaurant, stores. It is a little far from the town so you would have to drive

    5
    « Loved our room »

    This hotel was great. It had the most friendly and helpful staff we've ever encountered while staying at a hotel. They went above and beyond to make our stay great. The room was clean and well decorated.

    3
    « Quick stay »

    We only stayed here for one night so wasn't worried too much about the quality or amenities at the hotel. Our room was on the ground floor and was right next to the indoor pool. Upon arrival, which was around 7-8pm, there were still kids playing in the pool and being quite loud. This is fine but after a long day of travelling, we just wanted to relax. Also, because the room was in this central courtyard/pool area, we had to keep our curtains closed at all times as we didn't want people looking in. Free wifi was great and our bags were delivered quickly to the room. The bathroom was very basic but the sink was outside of the bathroom. Although this wasn't an issue, it did cause disturbances during the night if one person wanted to go to toilet.

    4
    « Family Long Weekend Vacation »

    Great hotel with kid-friendly facilities. The indoor pool is really fun and has warm water. There is an open area to bring in and eat your meals. The room was clean and fully functional. Great location, next to many restaurants and short drive to the Falls.

    4
    « 2 day getaway! »

    My husband and I stayed at this hotel for 2 nights (May 16-18, 2017) with our 2 children. Check in was smooth and timely, with lots of parking available on site ($12/night). We had a ground level room right next to the pool/courtyard. The room was clean and simple, bathroom a little dated, but no problems. Mini fridge in the room, which was helpful with kids along. Our kids loved the play area next to the pool (though everything was pay to play, except for one play structure, not thrilled about that...). Lovely tropical setting and ambience in the courtyard. WiFi was a little slow, but not a big deal. We ventured over to the Irish pub attached to the hotel for breakfast one morning and it was wonderful! They serve a full Irish breakfast if you're into that :) Great kids menu too. Noise levels in the evening were minimal...but it was a mid-week stay, so that may be why. All in all, a great stay for people not looking to break the bank (or for those with kids), would definitely stay again!

    5
    « Had a two day get-a-way there and were treated royally! »

    My wife and I decided to get away from it all and saw a great deal that Best Western Plus Cairn Croft Hotel was offering and went ahead and booked. Upon our arrival were were very cordially greeted and made to feel welcome. We are Diamond members and while upgrades were not possible as the hotel was booked solid we were not charged for parking which was an added bonus. The room, was spacious and very clean as was every part of the hotel. Attached to the hotel is Doc. Macguilligan's pub which offered a superb breakfast at a very reasonal price. A great time was had!

    4
    « Great Value for the money »

    We were very please with the quality and location of this hotel. It is a short walk down the hill to the falls welcome center, across the street from the casino, and in walking distance to most 'Fallsview District' attractions and restaurants. The WeGo bus is a great option to get around. Anyway, rooms were comfortable and clean. We would stay here again. We also got a very good deal through Groupon. Free Wifi was helpful since we were staying from the U.S.

    1
    « Hotel was the worst part of an amazing trip »

    Fortunately Niagra has a great many amenitites that made up for the horrible hotel stay. We ended up in an adjoining room with a group of very loud ladies next door who came back shrieking at 3:30 am. We tried calling the front desk from the room phone, no answer, and from a cell phone, no answer, so had to go all the way downstairs to file the complaint. Service was horrible no recompense was made despite broken amenities. To top it off the hottubs and pool were filled with unsupervised children. PROS: The comic book shop and stag shop across the way were probably the best things about staying here.

    4
    « Great place for entertainment for the whole family. »

    This hotel is very well kept and the lobby and some rooms have been recently renovated. There is a nice pool courtyard with great slides and hot tubs, as well as sitting areas that all can enjoy. It has an great Irish restaurant /bar with great food and entertainment on the weekend. No need to drive anywhere!

  • 4
    « Loved my stay! »

    First time I've stayed here and wont be the last! Loved my room and enjoyed the area the hotel is located in. A group beside me was a little too loud; but a quick call to the front desk and they resolved that right quick!

    5
    « Accommodation and Atmosphere »

    Excellent renovated room on second floor by pool area. Very clean and quiet. Fun safe pool, two hot tubs, video games and play structure. Smiling helpful staff. Convenient bus stop directly outside front door.

    5
    « Great hotel for this area »

    The hotel is close to all of the attractions, including the wineries. Lobby area is very nice and the staff are wonderful. It seemed to be a great place for kids, as the pool area is very kid friendly. If you don't have kids, the patio's overlook the pool, so be prepared!

    5
    « Best Hotel we've every stayed at and kids just loved it, »

    OMG where do I start, when we arrived Monday we got room 459, the grand kids came, we have a pool, climbing jungle, 2 hot tubes, lovely rooms, arcade and beautiful plants and trees. Staff was amazing, First 2 night we were on 4th flour then I asked how much the upgrade was and it was only 20 dollars so we got a room around the pool .All we had to do is pack up the room and they took it down for us, amazing staff and a great Hotel. I'm so happy we booked here. I am in a wheelchair and could get around the halls, elevators and rooms. Thumbs up for Disable, one more thing, on the 4th floor I had no bars in shower to hang on to but the other room did in the pool area.

    4
    « Very Restful Stay @ A Great Value »

    Enjoyed a very restful 2 day stay at this Best Western property. Was nice and clean & thought the price was a very good value for the wonderful amenities this Best Western has to offer. Can be a little loud with hockey teams sometimes that seem to gravitate to this Best Western. But was quickly moved to a quieter floor Thanks for the great stay nevertheless.

    2
    « Not awful. Not coming back. »

    Not as close to the falls as they make it seem, there's no view, had to pay for parking but was told to basically park at McDonald's. The pool was tiny, 5 feet at the deepest point. And no room service. Don't get me wrong, the rooms were clean but that's about all we can say about it. If it were possible for me to get even a portion of my money back I would in a heart beat.

    5
    « Loved our stay at this hotel »

    We recently stayed at the Best Western Cairn Croft Hotel for a wedding and had an excellent experience. Check-in was quick (when line-up started, extra staff were put on duty immediately). Front lobby was clean, comfortable and modern. Room was the perfect size for our family of three. They have the best pub in Niagara Falls! Great food. Free parking! Overall, great value!

    4
    « Great for kids »

    We enjoyed our stay here prior to a dance competition. The kids (and adults) had some fun in the pool with the toys provided. Thank you. The only disappointment was the quality of in room coffee and also the tap water was not great.

    4
    « Nice gesture »

    We stayed at the hotel on a Saturday night to celebrate a birthday. We originally had a room with one bed. We asked if any two bed rooms were available and were upgraded to a huge room with 3 queen beds and 2 televisions. The front desk was very friendly and we appreciated their efforts. The room was very clean with comfortable beds.

    5
    « Great Hotel for Families and Teams »

    We stayed at the Cairn Croft BW during our Bauer Spring Tournament with our hockey team. The overall experience was great, from the family friendly courtyard with pool and playground, to the cleanliness and comfort of the rooms. The hotel is located very close to local attractions, restaurants and grocery stores, as well as an outlet mall. It's also a mere 10 minutes from the falls and the hockey rink (Gale Centre), making it an ideal place for teams to stay at.

  • 5
    « Wonderful accommodations and friendly staff »

    Our stay at this hotel was very comfortable and we appreciated the very clean, spacious room and friendly and accommodating staff. The location was very convenient to Niagara Falls which was our destination for the following day. We loved having the restaurant (Doc McGilligan's) on the premises so we could enjoy a delicious and reasonably priced meal (especially the couples deal) after a long day traveling. We would highly recommend both the hotel and the restaurant.

    1
    « Not worth being Best Western Plus »

    This place is a ripoff. Though this is located few km away from the falls, they still charge for the parking & also no complimentary breakfast available. The hotel itself is old & has been remodeled, but looks out of place. We were staying on 4th floor in the middle, but no hot water. When we called the maintenance guy, he said the water will cool down when it reaches to 4th floor. Being an engineer, I can't believe it cools down by approximately 10 degrees per floor. The rooms were small, at least the one we stayed. They also posted in the bathroom that attendant is responsible for the inventory of towels & we will be charged if missing any. Glad we saw that, if not I am sure they would have charged arms & legs for the ones which was not even there in the first place. Will never go back to this place. Only grace point is professional guest service agents.

    5
    « Great Best Western! »

    Clean room, professional and friendly staff, comfortable bed, , good restaurant, good Wifi. I would recommend this motel without hesitation! No scented sheets, towel, or air fresheners, which is important to us since both my wife and I have allergies to artificial air freshers and scents. Best BW we have ever stayed at!

    5
    « Excellent Stay @ BW Cairn Croft in Niagara Falls, ON »

    My wife is a Level 6 Contributor on Tripadvisor (PvFirst) and has written a full review of this place. I agree that it was a fantastice stay, including our Breakfast & Dinner at the attached restaurant, called Doc Milligan's Irish Pub! :-) We will be back!!!

    5
    « Great place to stay »

    we really enjoyed stay in this hotel. great place to stay. good location - close to everything. clean, big rooms with fireplace, good internet and comfy beds. amazing front desk stuff. a pleasure to stay.

    4
    « Our weekend in the Falls »

    Nice hotel very clean super staff. The only thing is ask for a room away from the bar on Friday and Saturday night the band can be loud!! The pool area is fantastic great place to stay with kids or grandchildren....lots for them to do!!!

    5
    « Staff like family »

    Amazing staff at Best Western. They're always happy and willing to accommodate. They're friendly and professional. Love staying here because we are treated like family. The hotel has been recently renovated and it looks amazing!

    3
    « Weird but fun »

    The Cairn Croft is almost impossible to explain and almost impossible not to enjoy. The music, decor, vibe and crowd are just all over the place... but if you just go with it you will have a blast. It's kind of a meat market/hook up place. But, if you just want to have drinks/people watch/dance, nobody is pushy- everyone is just hanging fun

    4
    « Love it great staff and the court area rooms at the lower level is the best and we always go for that »

    The best place to be and very tropical feeling Great place to be with family It's quite sometimes which we like The rooms are excellent We always stay at the court yard lower level Parking we have to pay but no big deal it's worthwhile must visit and enjoy

    4
    « Clean hotel, nice staff »

    We stayed here for two nights. Despite seeing a cheaper rate through Groupon we decided to call the hotel directly to make our reservation. We spoke with Naomi. She recommended a room for us in the guest house, the lower building. We wanted to be close to the pool without being actually by it. She recommended room 131. We arrived early and could check in immediately. Naomi was at the reception and everything was great. She is as nice in person as she was on the phone. Our room was a good size, clean and in a perfect location. It had a fridge and a microwave. The beds were comfortable. The only challenge was the grab bar in the bathroom, which was installed on the wall between the toilet and the tub. Not in the tub. Not helpful at all; we wondered why. Hm. We loved the pool area; and of course the two hot tubs. It is clean and somewhat secluded. Since we were here during the week, it was pretty empty and we had the hot tub(s) to ourselves. We had dinner and breakfast at Doc Magilligan's Restaurant & Irish Pub on site. Good food and great, friendly service. We will be back.

  • 3
    « Clean hotel good rates »

    Booked thru groupon, about 10 minutes from Niagara falls. Area was safe but in more of retail area with a bargain store in the next parking lot. Nice indoor pool but indoor corridors to your room, if you are in the rooms towards the back and very humid and smell of chloride due to the pool. Very noisy if your room is near the pool. Ask to stay in the tower in the front of the hotel.

    5
    « Great Stay »

    We enjoyed our mini vacation and were happy to have chosen this hotel. It was not far from wineries, and we could relax at the pool and hot tub as well as the restaurant/bar attached to the hotel. We will be repeat visitors to this hotel.

    5
    « Highly recommended. Nice place to stay better on what we expected. Excellent service in all. »

    We will definitely comeback. Exceeded our expectations. Overall experience will be highly recommended. You get most value of your money. Amenities like the garden pool and arcade are good place for family Bonding to relax.

    4
    « Excellent price for Niagara Falls »

    We happened to stay during an incredibly busy weekend so the hotel was full. Unfortunately the first night was filled with very disrespectful people making an insane amount of noise all night. Security was doing the best they could but people were only quiet when security was on the floor. The hotel made it clear that their behavior would not be tolerated at all on the second night, leading to a much quieter night! We feel like the hotel staff did the very best that they could during a stressful situation. The room was very nice, 2 different types of beds in it. One very firm and one soft giving our family some options for our best sleep. There was a mini fridge but no microwave which was fiercely disappointing. Free wifi would have been nice if it wasn't for the fact that it kept quitting and we couldn't load anything correctly so it was very annoying. Maybe that was just because the hotel was at capacity. Breakfast options were ok, provided by the attached restaurant. We were told there were gluten free options but they were just eggs and bacon. That's pretty much it. They did offer fries instead of home fries but still, kind of disappointing there. Overall we really did enjoy our trip and very likely will use this hotel again in the future! The staff really does a wonderful job, they are all quite friendly and definitely understand the value of good customer service. The indoor courtyard is absolutely amazing! It would have been easy to just stay in the hotel all day instead of touring through the falls.

    5
    « Cheer comp »

    We travelled to Niagara for a cheer competition. First night the band in the pub was so loud until 1:45 we were singing along with it. We were moved the following night to a better room. The staff was very attentive. Always saw a cleaner. The hotel smelt very clean. We even had to deal With security that was handled right away.

    5
    « Excellent stay »

    Beds were so comfortable which is very important to people who suffer with chronic pain , staff were very friendly and accommodating with extra night stay due to poor weather. Absolutely loved pool and hot tub area. Will definitely return

    5
    « Great Value and Location, a rare find. »

    Location/Convenience: There is a grocery, bank, fast food, drug store, etc on the block. Magillicans Restaurant next door was great! Well-made comfort food at good prices with fast take-out service. Table service was pleasant, too. The Building: It has been updated. Very impressive for a modest hotel. Families with children: Book a room in the Courtyard as you have direct access to the pool, game rooms, as well as a hall exit for the lobby/restauraunt; those travelling on business should consider a room in the tower, it's whisper quiet up there. Room: Clean & maintained. I believe all rooms Include Swivel TV with about 50 Channels (Canadian/US), Fridge, AC/Heat unit, Coffee Maker, Wifi, etc. Staff: Excellent, Friendly, Eager to help. Shopping: Don't forget to check out the outlets on Lundys Lane for crazy deals. Adidas, Nike, etc.

    4
    « Clean and comfortable, would book again »

    We had a room in the tower, it was very clean and beds very comfortable. Considering the room faced the street, it was still quiet at night. Hotel staff was friendly, and it made for a good stay. After spending time at the pool, I can imagine the courtyard rooms would be a little noisier, I'm glad we were in the tower. The pool itself was small but nice. It's not close enough to walk to the falls, but a bus stop right outside the hotel is convenient, and if driving its not far at all. Parking was extra, but we knew about that in advance.

    5
    « Good times at Best Western Cairn Croft inn »

    My husband and I went with 4 of our friends, everyone had a great time. The hotel is clean and the staff friendly. The pool is a little small , the hot tubs were great , most of the games in the game area don't work very good. Location is great.

    3
    « Good location, clean rooms »

    We decided to go to the falls for a night and booked here. The rooms were clean and the pool was smaller then i had thought it was going to be but that wasn't the end of the world. You have to pay $13 for parking and they didn't have anywhere for me to park. Security told me to park behind the Pizza Hut (a good 1.5 blocks away) that had signs that clearly stated Pizza Hut only customers. I did and my car was there in the morning but to have to pay and then go that far to the hotel is crazy, i mentioned it to front desk and they didn't seem to care. There was a bunch of hockey teams staying in the hotel on this sat night and that obviously means the kids can run around all hours of the night. I called front desk twice and they said they would do something about it and nothing was every done. For the rate, i can't complain but there are much nicer places to stay that would treat you better then this in the Niagara Falls area.

  • 4
    « Clean & comfortable »

    A fair way from town centre but buses regularly run. We were on an organised COSMOS Tour. Agree with other contributor, no smoking but could smell a hint of smoke as we entered the room. The room was nicely furnished, the stand out was the bed, it was super comfortable & the rooms were quiet. We had dinner at Magilligans, the Irish Pub attached to the Hotel. It was probably the best meal we had had on our trip, would HIGHLY RECOMMEND dining there.

    5
    « Enjoyable stay »

    After a long day travelling from New York we arrived at the Best Western Cairn Croat Hotel late in the evening so all I wanted was some thing to eat, a hot shower and a nice comfy bed. After checking in I found my room, unpacked a bit then popped out for something quick to eat and a drink. I wasn't really in the mood for a big dinner so I went to the no frills supermarket next door to the hotel which was fine then went back to my room for an early night. Woke up early so decided to have breakfast in the Irish pub/ restaurant called Doc Magilligans which is attached to the hotel then we left for a day at the falls. Overall a nice hotel. My room was clean and the bed very comfy. The staff were very feindky and helpful. I didn't use the swimming pool or any other facilities apart from the room but all looked clean and tidy. The hotel is not near the falls so transport is necessary but this didn't put me off. Would stay again.

    4
    « Nice Hotel »

    First time staying at this Best Western, was pleasantly surprised with the clean rooms, nice staff, good location to restaurants The only draw back was paying for parking. Considering you are a couple of miles from the falls. Just make sure you are not paying the TIFF. Pool area looked good. In summer would be a nice walk to the falls, and if colder, the bus stops outside the hotels doors. Would stay here again.

    3
    « Hotel was ok- Quite Dated »

    Niagara Falls has its share of hotels, and we found this one through our AirMiles account. It's a bit outside the center of activity, so you'll require a car to get to and from the Falls and attractions. There is a bus system, though we didn't use it so cannot comment on it. The location is a good one in terms of convenience and safety. It was easy to find and it's a direct route to the attraction area of NF. Its in a highly commercial area, so lots of selection for restaurants, etc around. One drawback was the parking fee of $12. Being that far away from the attractions, it really should be included in the rate. It sucks when you pay there, and then have to pay even more to park down by the Falls again. This is NOT A CHEAP city. Be prepared to spend! The hotel seemed tired, and dated. It's no smoking, but I could always smell the hint of stale smoke it seems (from years gone by). The hotel room was fine, basic needs were met. The reception desk guys were very helpful. The beds were comfortable, and it was a good nights sleep after a long day at the Buffalo Bills game. The pool looked nice, but didn't get to enjoy it. There was no breakfast included but we found a McDs right next door. There is also an irish Pub attached to the hotel. All in all, it was ok. Nothing spectacular, but meets the needs.

    4
    « Great Value »

    Good value. Used gym and pool. Didn't think parking fee was necessary for a hotel so far from tourist area at Niagara Falls. Can't walk to falls from hotel. Restaurant looked nice, but did not have an opportunity to use it this trip.

    5
    « Fabulous hotel in wonderful location - Staff goes above and beyond »

    Always a great experience when I stay at the Best Western Plus Cairn Croft Hotel. The staff are always welcoming and helpful. Room was lovely and clean. With confidence, I would have no problem referring family and friends here. The Irish pub located in the hotel was a lot of fun too!!!

    2
    « Best Western Minus (not Plus) »

    Sandwiched between Value Village, Dollarama and a No Frills store lies the Best Western Cairn Cross on Lundy's Lane. Throw in a couple of adult shops across the street to set the scene. I guess I should have known. We walked through the open hotel area (where the swimming pool is) and noticed a wedding happening beside the open pool area (strange place for a wedding we thought). We were given a room on the second floor facing the pool. The wedding and screaming kids in the pool all sounded like they were in our room. The room itself was dated and was in need of an update. The beds were comfortable but the air circulation unit sounded like a jet engine every time it came on (every 10 minutes or so). There was a funny smell in the room that we couldn't quite identify (pesticide maybe). I called the front desk and asked when the loud music from the wedding was going to stop and was told "11pm". True to their word, we heard nothing after 11. The next morning, to complete the experience, "a lady of the evening" followed me out the front door after I checked out. The staff was friendly but I won't be back.

    2
    « Very disappointed »

    Whn I arrived @ the hotel there was a mix up the front desk staff were not friendly, unapproachable, were not willing to help me at all & didn't apologize for the situation. Regardless I expected way more from this "great hotel" I may say it was resolved but not until hours later & i had to go above and get the manager who was really great! The pool and hot tubs were the highlight but no tropical fish as stated in the ad, I wasn't asked about my stay when we checked out which surprised me in a negative way. I hope they get better staff I won't be returning.

    5
    « Wonderful Relaxing Stay »

    There were 4 of us and each time we stay here it's wonderful. Rooms right by the pool, lots of tables to play games on, water tested every day, hot tub lovely, staff amazing! - so accommodating, loungers by the pool, nice soft music, great food, great entertainment at the bar -- a perfect get-away to relax!

    3
    « Nice place at a great price »

    Pretty much what I expected. Room was a bit musty and smoky smelling, and we couldn't get rid of it the entire stay. Other than that I have no complaints. Indoor pool and hot tubs are awesome. Great location, too.

  • 4
    « Good clean hotel »

    Stayed 2 nights,the pool area is the jewel in its crown. It is an indoor outside feel, with pool, hot tub and loungers, it was 40 degrees and pouring down outside but felt tropical with free towels. It is about a 20 minute walk to falls, with a bus costing around 7 c.dollars for the day. Staff were friendly, room was big, spacious and clean, free wifi, food was provided in the integrated irish bar. Mcdonalds next door, Nice little hotel.

    4
    « Great place to stay and relax »

    I was there only for one night but I enjoyed every minute of it. Their pool area is magnificent! Staff was very friendly and helpful. The only little thing that surprised me was parking charge: $12 per night. I didn't expect that. So, if you need to stay in Niagara Falls, you should look into Best Western.

    5
    « Quiet, peaceful and comfortable »

    Good location, with an excellent Irish Tavern next door for Dinner and Breakfast. Room clean and bed comfortable. Being on the main road it was still quiet but easy access to Buses to take you into town. The pool on the ground floor was certainly kid friendly.

    5
    « Fabulous! »

    We loved this hotel. We will definitely stay there again. The beds were comfortable, the room was spacious. The staff were very friendly and helpful. We didn't have time to swim but the pool looked very clean and inviting!

    5
    « Always a pleasure! »

    We have stayed here a few times and it is always a lovely little get away. We go during the winter, always get a courtyard room and its a nice little few days away from the grip of winter. Lounging in the hot tub under the tropical trees its like you slipped down south for a few days! Staff is always friendly and helpful!

    5
    « BEST WESTERN PLUS CAIRNCROFT »

    Very nicely appointed hotel with a great Irish bar/lounge/restaurant. Professional, helpful staff. Very comfortable rooms and beds. Great food menu and drink selection in the lounge and restaurant. I stay at this hotel when I am in Niagara Falls overnight.

    4
    « Quiet, clean and helpful. »

    Had a one night stay in BW Cairn Croft. Stayed on courtyard floor and so handy for grandchildren to have access to pool and playground. Staff was courteous and helpful. Breakfast delish! Bed was really comfortable and room was clean.

    5
    « Great Stay and close to everything. »

    This was a nice quiet hotel with a restaurant attached to it. While I did not eat there I heard the food was very good. (I ate with friends at their home). The room was very comfortable, spacious and the fireplace made it feel more like home than a hotel. The mattress was firm and the pillows were fantastic. Close enough to everything and far enough away for quiet. The pool is definitely a place to swim. You won't be disappointed. Stay here for a nice relaxing time in The Falls.

    5
    « Renovated and very clean »

    This is a top botch hotel. I booked a premium suite with an oversized room on the fourth floor overlooking the hill which leads to the falls. The balcony affords a great view of the Skylon Tower and the city, though not the falls. The room has been renovated and bathroom was sparkling clean and looks new actually. Far better than I would've expected for a Best Western. Parking was packed and they charge $20 but location is great. Walking distance to the falls and Tim Horton's just across the street. Would definitely stay at this place again. Recommended.

    4
    « A safe, comfortable place to stay, and they will remove the (optional) tourist tax if asked to »

    A welcoming front lobby with friendly staff. Lots of parking. Right on Lundy's Lane beside McDonalds. Restaurant also on site. We were in the tower, 4th floor. Quiet, although we could hear some talking in the hallway. Clean rooms with TV and good shower and tub. No fridge or microwave. High quality towels and bedding. Comfortable beds. Didn't use the pool but it looked great. Short drive to the Falls and casinos. On the bus route (Wego), but we found it more convenient to drive. When booking we asked that the tourist tax be removed from the bill and we were told that it was. I confirmed when checking in and, yes, we were not charged the extra tax. Some hotels refuse to remove the tax so this is a good hotel! You do have to ask though.

  • 3
    « Basic Best Western Hotel but with a good pool. »

    The night we stayed there they were very busy. We opted to go and use their in-door pool which was nice. It also had two jacuzzi's which were OK but had no power in their jets. We then went to get a meal in their Irish Bar restaurant attached to the hotel, but they had entertainment on and were full! It was pouring with rain so we decided to call it a day and get an early night. Our room was nice, but unfortunately overlooked air-conditioning units outside which made made an absolute racket, so we didn't get much sleep. We were very happy to take our leave the next morning.

    4
    « Dated »

    We stopped here for two nights . The place looks alittle dated and there was no safe in the room .You could use the safe downstairs but unfortunately they had all gone when we asked for one .The rooms were clean and the beds were very comfortable .We had a good breakfast too. Because we had an excellent night sleep I would stop here again .

    2
    « Only stay in the Tower »

    I've stayed here in the tower previously and it is fine. Anywhere else and I would just not stay here. the old rooms are in desperate need of a reno. They didn't make up our room on the second day and did not give us fresh towels until we called about it.

    5
    « Gem in the ruff »

    This is a great hotel for kids though business. Fantastic restaurant/bar. If a view of the falls is not your priority then this is your hotel. Perfectly situated for a short ride to all the sites or conference centers.

    4
    « Great hotel »

    This great hotel comes with amazing, friendly staff, several useful and fun amenities, and clean rooms. Always a fun time every time we go. The staff calls us by name now and make every effort to make our stay fun and enjoyable.

    3
    « Nice pool and courtyard. »

    We stayed at this property for 1 night. the staff were great and the pool and courtyard. The room we had overlooked the courtyard but unfortunatately the room smelled like mould and the internet was very slow and did not work in the room very well. our room was a good size with two queen's. When i booked the room i thought we were closer to downtown but the property is not within walking distance of downtown. It is on the WEGO bus route which is easy to use.

    4
    « Very friendly and helpful staff. »

    Nice welcome. Gave us lots of info. The young man we checked in with,was very helpful.Stayed one night. Room was very clean and spacious. Didn't get chance to use the pool. Good breakfast. Just outside Niagaga Falls. Just a 15 minute bus ride in. Bought a daily bus ticket from the hotel. Went in twice. Once in the day light and again to see the falls lite up. Very reasonable hotel. Would recommend for a one night stay. Unless you want to be right on the falls.

    5
    « Romance »

    The hotel was wonderful. The lounge was great and the exchange rate was in my favor so my dollar had a very good return. The food was very good and a great value. A great place for couples to relax and enjoy themselves. The drinks were standard price.

    4
    « Good location for getting to Niagara falls on Wego bus. »

    The hotel was a good find and very reasonable room rate compared with other hotels in the area. Good sized rooms and free wifi. Downside is that parking fees apply. The attached Irish bar serves an excellent breakfast and provides a good menu for the evening meal. The bar could be noisy when music is played and affect some of the rooms. A/C is noisy but controllable. The bus stop down to the Niagara falls is right outside the hotel and very convenient to connect with other Wego buses which travel up and down the attractions in Niagara and to connect to Niagara on the Lake.

    4
    « Nice Hotel but needs upgrading! »

    We were working at a conference and stayed at Best Western because it was listed with CPSA and the rate was reasonable for Niagara Falls. We were disappointed to find at check in that we were over the pub and there was live music until 1.30 AM. To change it was $25 plus taxes. To the best of my knowledge no one told us about the pub when we made the reservation. Also we were charged parking which is strange for me. The rooms were spacious and clean but they need serious upgrading. One of our party stayed in a suite across the hall and it was very nice so they know what to do to upgrade the rooms. I think Niagara Falls is getting like Los Vegas in terms of gouging the traveller. Three of us had breakfast at IHOP and the bill was $75.00. The night before we had snacks at TGIF and the bill was over $200.00, The rooms down by the falls are over $350. Two of our conferences are in the Falls this year and I am not sure why they would select that city.

  • 4
    « 2 nights stay »

    Very nice hotel with friendly staff and big rooms . Very clean. Close to the town and bars and restaurants. The red bus take u up and down all day to and from the falls . The falls are lovely. I will say go on the made of the mist but put on water proof stuff as you will get wet . Good experience. Will come back to Canada and this hotel again.

    5
    « GREAT MALUE AND A GREAT STAY »

    I have stayed at the Best Western Cairn Croft Plus several times and most recently in August 2016. The rooms have always been immaculate. The service has also been above expectations. The staff is helpful, friendly and professional. The adjoining restaurant is fantastic and quite a bargain compared to similar dining venues in Niagara Falls. Try the fish and chips. The portions are huge so come with a big appetite. Overall I highly recommend this Hotel for great value and a great stay.

    4
    « weeked getaway »

    non smoking hotel, great rooms and very clean. check in was fast and very helpful with my concerns, requested adjoin and the request was done. Hotel has an indoor pool, and 2 restaurants on site. coffee maker in the room

    5
    « Weekend away!!! »

    Love this place. Have stayed twice now. Very clean. Great service. Located on Lundy's Lane. Lots around to do. We needed joining rooms, we were accommodated. Quick check in. Nice pool, which we didn't use this time around. New pub/ restaurant on the ground level. We did not get a chance to try out. Maybe next time!!!!!

    5
    « Great Everything »

    We stayed with a group of 10 women September 23-25 2016. We are totally impressed with everything from the service which by far exceeded our standards in every area. Rooms we're perfect, clean and very comfortable. In fact we are going back next year and we will again stay here, no need to look elsewhere.

    5
    « Rest Easy »

    After a 12 hour coach trip from Washington DC which included a 90 minute wait at Canada border control my partner and I were in need of a rest for our weary bones The Best Western certainly didn't disappoint First impression was the immaculate overall decor. Our room was spacious & again immaculate. Two large comfortable beds, large LCD TV & coffee facilities. The hotel benefitted from close proximity to various food establishments & a basic supermarket. The hotel had a comprehensive food menu on offer at reasonable prices. The staff were extremely polite & assured a very welcoming atmosphere. A must for anyone visiting Niagara falls this hotel ticks all the boxes for quality. Brilliant.

    4
    « Great Stay »

    This Hotel was chosen by Cosmos, for 2 nights, as part of our Tour. Our room was very large with all the amenities we required. Had an evening bar meal in the adjacent Irish Pub - Doc Magilligan's which was very nice. There was an issue with our breakfast on the first morning, something to do with the chef, or lack of. We did get our breakfast eventually but some had to take theirs away and others gave up waiting as we had a tour to continue.

    5
    « Great service! »

    My husband and I had a night away from the kids!! Naomi provided us with the very best service... Also informed us about the hotel, and all of the wonderful features!! We'll be back soon with our children. Thanks again Naomi.

    3
    « Very good shower »

    It has a very good shower! I liked it a lot. The bed is comfortable as well. There is a food store next to the hotel. Prices are very low, very cheap, like a wholesaler. There are also other restaurants around too. They have a shuttle buses to the falls area which require 24hours prior book, and it costs about $8.00. Takes about 15 minutes to town, depends on traffic or how many stops that the bus stops.

    3
    « Beware the bus traffic »

    This clean and pleasant hotel has a couple of glitches and I experienced an uncooperative front desk staff member. First of all, if you plan to leave first thing in the morning do not park at the front of the hotel. Every day we were there, there was at least one bus parked out front loading up with guests and all of their luggage blocking in several cars parked in the row at the front of the hotel. The driver, busily loading luggage and guests is totally uninterested in moving his bus to let you out, There is plenty of parking down the side and at the back of the hotel. In my room there was a table fully equipped for plugging in a laptop and phone charger along with the coffee maker. There was a large wing-back chair in another corner, but no chair at the table. On my way out that evening I stopped at reception and asked for a chair to be put in my room, only to be told that there were no chairs available. Just then a colleague came over to me and I asked him if he had a chair in his room. He told me that there were two, so I asked the reception clerk (I think duty manager) if he would get one of the chairs from my colleagues room and have it put in my room. He agreed to do this. When I got back later, there was a chair in my room but still two chairs in my colleague's room. I guess there were chairs available. The lever operating the plug in the bathroom sink wasn't functioning, so I reported this problem. It was reattached each day but never in a permanent manner resulting in it becoming detached three out of four days.

  • 4
    « Honeymoon »

    This was the 3rd hotel on our trip across America/Canada. We were not disappointed. The rooms were very clean, the beds very comfortable and the facilities were generally good. Would recommend for a short stay.

    5
    « The Croft Does it Right !! »

    back at the Best Western Cairn Croft we always stay here when we are in Niagara Falls ..best food , rooms and staff...Coleen in the Bar kept us entertained between the Ceremony and the reception of the wedding we attended and the front desk helped out when we needed taxis to attend the wedding....as always a great stay...

    2
    « Pet friendly room »

    We needed a short get away with our little pet. Got reservation at short notice. The room however reeked of cigarette smoke. Housekeeping tried to mitigate the issue to no avail. The hotel chain should get such rooms taken off the market until they have been passed by health and safety. We Have us massive headaches this morning. Thanks to Best western. Manager tried to refund us the parking fee of $12 and pet fee of$25 However i did wind up pay $170 for the free cranial throb. I was expecting refund for the Tylenol we're taking till this evening! ! Here's a suggestion: enforce the Govt fine if $5000 for smoking in a hospitality establishment. Designate a smoking zone away from the building! Btw there was an ashtray right outside the room door! !!

    4
    « Good hotel »

    Nice little hotel, near to the falls, nice Irish bar, with great staff, adjacent to hotel, room nice big thanks to the desk staff, who rescued me,when I locked myself out of the room, at 5.30am. Did not use the shuttle bus, but ideally placed, right outside the hotel

    3
    « Clean & Convenient Hotel »

    Free parking, comfortable room made for a good family golf outing. Service was slow at Sunday breakfast, waited 45 minutes for our meal. More staff would have helped. Friday dinner in the restaurant was noisy in the packed facility. Food was inexpensive but the noise level detracted from the social atmosphere of a family meal. I would stay there again but perhaps avoid the busy weekend schedule. TV worked fine with a variety of channels, even PBS to watch! Pool and weight room appealed to younger family members. Laundry facility was clean and convenient.

    3
    « A little out of the ordinary »

    The place was nice and clean, with modern furnishings. The cleaning products were a little too fragrant. The establishment was nice and clean and the staff was extremely friendly. I would've enjoyed my stay 10x more if we were placed in a room on the inside of the building. I didn't like that my room was basically motel style, that lead directly to the outside. Upon my arrival back to go to sleep, a group of girls were smoking outside the door, waiting for a ride. It made things awkward. Had we been in the actual hotel building, I would've felt a lot safer, and had a much better experience.

    4
    « WeGo bus stops in front of hotel »

    We are a bit budget conscious and chose this hotel away from the main tourist area around the falls and was not disappointed with the friendly staff and clean facilities for the price of our stay. Another benefit was that the hotel in on a WeGo route with stop right in front of the building which we utilized to get to the falls area to save on parking since we were already paying for parking at the hotel. My only disappointment is that breakfast is not provided as with the hotels in the U.S. and no refrigerator/microwave available in the rooms. Otherwise the room was clean and quiet in spite of being located on the street side of the tower building. Originally, our room was reserved in the atrium/pool area, but the check-in staff suggested that we check out the location and could relocate us if we thought the noise from the pool area would disturb us, which we did and decided to move and glad that we did. There are lots of restaurants and shops around the hotel to satisfy your needs. We didn't have the opportunity to try the restaurant adjoining the hotel, but it came highly recommended and would try the next time we visit the falls.

    5
    « Wish we could have stayed longer! »

    I just happened to stumble across this hotel on the groupon website and scored a great price. First let me start by saying if you stay here, you must have breakfast at their restaurant down on the first floor. Can't remember the name of it but it was very good. Plenty of coffee to start your morning, food was cooked perfectly and the waitress staff was the best. As far as the hotel, I wish we had a few extra days added to our 3 day stay in Niagra falls so we could have enjoyed the indoor pool and hot tubs. Once we got up in the morning we were gone till 8-10pm at night, never getting the chance to put on our swimsuits and enjoy the pool. The front desk staff was very helpful with directions and even suggestions for places to eat in the downtown area. The only downfall I had with this hotel is the parking and the room selection. The restaurant downstairs in really a pub that has live bands playing 2 or the 3 nights we were there. So the pub seems to have a large cliental that shows up for the local bands and they take over the parking lot making it hard to find a spot for your car. The room selection was probably my own fault. As I stated earlier in this review, I selected this hotel through the groupon website. I should have called ahead and tried to secure a king size bed versus 2 twin beds for myself and my wife. Being 6' 2" the two of us do not fit very well in a twin bed, like I said my own fault. If I was to vacation the Niagara area I would select this hotel again.

    5
    « Best Stay »

    Perfect spot to visit Niagara. Inexpensive, clean, and has a beautiful indoor garden and pool area complete with mini-arcade and play area for children. Whether you want a pool-side room for easy access or you take an ?east wing' room (which is where we stayed) separated from the pool area by a door to block sound, I highly recommend this hotel. The only thing which detracted was the chlorine smell in the pool area but it only was in that area. The business office was tidy and had free printing. The hotel was a stop on the local WeGo route which takes you everywhere you might want as a tourist in Niagara. And it also hosts a local ?hotspot': Doc Magilligan's Irish pub. Overall, if you want to visit Niagara (without shelling out $150+/night) and have all the amenities of a resort stay, choose Cairn Croft. It was perfect.

    5
    « A comfortable stay »

    A very comfortable hotel which was very clean and helpful with excellent food. The hotel was situated within easy reach of Niagara Falls and the entertainment area of Niagara which is well worth visiting.

  • 4
    « It was ok. »

    Check in was smooth. We had a problem with our first room on the ground floor. It was by the pool and it was so hard to breath from the chlorine smell, also the room was too small. Our 2nd room was also on the ground level. The room was larger and no calorie smell. The bathroom had a mildew smell. I think the shower curtain needs to be changed. Pillows could be firmer.

    4
    « Good base for the Falls experience »

    Decent hotel, friendly & welcoming staff, spacious rooms. A little bit of investment in the pool area would be beneficial. Best asset being the link to McGilligans pub . Parade of shops, bank & McDonalds close by. Recommend the WeGo bus service to get to and from the Falls.

    2
    « Well where do I start »

    I could easy guess this is more of a family hotel. The pool which is in an air conditioned area was cold and at the deeper end was only 4 feet deep. The hot tub had lots of heat but the jets had no power. It certainly doesn't seem adult oriented. Good weekly prices but weekends get up there in price

    4
    « Nice hotel »

    Upon arrival, you are greeted by friendly staff. I was traveling with my husband & 2 kids, we requested a quiet room and got a room facing the streets rather their indoor pool. The kids got hold of the room before I was able to take pictures but everything was clean. The pool was a decent size for kids and a great way burn kid's energy. The bus stop is in front of the hotel and its only 15 minutes bus ride to the Falls. I would definitely stay here again. Very convenient and lots of fast food around for last minute craves.

    1
    « Did not get a room I reserved 2 months back »

    I reserved a room about 2 months before my stay. I got there 10:30 in the morning to see if the room is available to check in. I was told to come back at 3pm. This is already quiet irregular as I have never heard of not being able to check into a room at 11 or noon. Went back at 3:30 and was told that there is no room for me, they had to take room "out of service". No apology and was told in a very rude way that, that is it. Gave us another hotel several kms away, out of downtown which made my plans to walk around and walk to the falls and casino areas impossible. The other hotel was not even close in quality and did not include breakfast either as my original booking. Will get my money back through my credit card.

    3
    « Brought Grandson to see Niagara Falls »

    We were very satisfied with our courtyard room, although pricey. The jets in one of the hot tubs were not working and that was disappointing. Front desk staff were very friendly and helpful. Pool area is nice. I felt it was overpriced for just a room.

    4
    « Pool is amazing, courtyard rooms are loud but with a curfew »

    Nice small lobby with a friendly staff. This is a great hotel for families and groups!!! The pool area/atrium is one of the best hotel pools I have ever been in. A few video games, Foosball, a young kids climbing tunnel/structure, two hot tubs for the parents and a nice sized pool for the kids. Pool Curfew is 10 and the games get turned off at 11 But it gets loud in the courtyard rooms before that. The Curfew made for a much quieter night. There are small tables in the courtyard in-between rooms to just chill and read or eat a snack while you watch the kids in the pool form above. We saw a lot of business type folks as well bu they stayed in the main hotel. I am sure that was a quieter experience. The echo in the atrium was a bit loud until curfew hit. Great exercise room and showers next to them. Ice machine vending etc. McDonald's next door for Breakfast. Downside and kept me from giving it a 5 is there is a parking fee of about $13 Can. per day. That added up for us. I did book online and I don't recall anyone telling me about it at the front desk. But I signed a card when I got there and I suppose they highlighted it, but i missed it. If you call directly they will tell you about parking at the time of booking.

    4
    « Nice room »

    Stayed in tower suite. Used to the marriott Fallsview so hard to compare to that. Room was clean and comfortable. Hottub was greatly enjoyed. Found the hotel itself hard to get through as every door needed you're key card to get through. Parking was hard but understand hotel was fully booked. Definitely worth what we payed. Second time staying there over the years. Didn't use the pool. Overall good stay.

    5
    « Great for family with smaller kids »

    Rooms that surround an indoor pool make excellent economy retreat for family with children. In the middle of winter it feels like you are vacationing somewhere south. The rooms are clean, pool and 2 hot tubs are in good condition. Kids had a very good time.

    5
    « Best Hotel in the Falls »

    Absolutely love this hotel we stayed in July with our family and had an amazing time. My husband I returned for a little vacation for ourselves and again we were impressed. Staff is always very helpful. Thank you Paul for handling our reservation our room #274 was just beautiful also thank you Steve for the great conversation and laughs. We have found our favorite hotel that we will return to anytime we are in Niagra Fall

  • 5
    « BW Plus Cairn Croft Hotel, Niagara Falls »

    Nice hotel with friendly, helpful staff and a nice restaurant /bar attached. A little far to walk to falls but bus right at door which only cost $7.50 for 24 hour multiple use. Would stay here again as nice big, clean rooms and a lovely pool are.

    3
    « To far away from the falls. »

    Clean and tidy but a bit dated. Free wifi but very slow . There is a restaurant attached that had a responsibly priced breakfast but can't comment on the dinner as we did not eat there. The falls are quite a we way away but there is local bus that you can catch but be wary that after 10 pm they only go every hour and as we were there on one of the nights they have fireworks at the falls, if didn't get on the but as soon as they were finished you had to wait another hour for the next bus.

    5
    « Fantastic stay! »

    Beautiful building inside and out. Great clean pool. Room was lovely and spacious. Bed was really cpmfy best nights sleep. The hotel was away from main strip but bus stopped right outside of it which was 24/7 bus.

    2
    « Just a place to lay your head »

    We normally choose Best Western. We were surprised that breakfast was not included in our booking. We were also very surprised about the parking charges of $12 a day. Very unreasonable. We stayed in room 257 and the windows were filthy. We could not see out of the bottom 2/3rds. In addition the room had an odor, probably from the pub below. The internet access was non existent. I tried to call the front desk but couldn't get through and they said that there phone system was updating and the front desk button no longer works. When i did finally inquire about the internet I was told the hotel was fully booked and all the band width was being used. What was the most disappointing was the staffs nonchalant attitude to our concerns. We were very polite and I guess they didn't think we were that unhappy.

    4
    « no bar by the pool bumber »

    hotel staff was great had a blood stain on blanket witch freaked out my kids house keeping changed it out for us only really complaint was that the bar by the pool was never opened ask the front desk they said only open on special events didn't see that anywhere on there site and was one of the reasons we booked that hotel was for the bar by the pool oh well restaurant service was really bad but might of been that we just got stuck with the wrong waiter

    4
    « A great place to stay! »

    With just a short 5 minute drive to the falls, this hotel is a great place to stay. Has a wonderful courtyard and pool. The courtyard rooms have patio doors leading out to the courtyard which makes it easy when going swimming. The double queen rooms are a decent size and the beds are really comfortable. There's a restaurant attached to the hotel, so you don't even need to leave the hotel to get something to eat. We have stayed here a few times and it's great everytime.

    5
    « I did my homework on TripAdvisor »

    Looked at a lot of places before booking this one. The excellent reviews matched my own experience. Great value for the price. Nice room with a fridge. It's a good mile walk to the falls from this hotel. There is a shuttle available for $7.50 a day unlimited. We chose to walk. Good thing there are 2 working hot tubs, so we usually got our own after a full day of walking. $12 Canadian each day to park..... but everywhere else was the same. Leave the car & walk or other transportation.

    5
    « Weekend getaway »

    Our say was great. The hotel was located in a good location, close to lots of activities and things to do. The staff were all friendly and courteous. The pool and courtyards were beautiful. We will definitely return to this location.

    2
    « Will not return »

    For the price of $300 a night, this hotel did not live up to expectations. Our room never cooled down under 80 degrees. With 5 people and two dogs, it made for a very restless night. The bathroom was clean but very small. The manager provided fans to help us cool down, but it was not enough. The pool area is entertaining for the children. The parking is difficult to man over with a small trailer. A very poor value for the price. Will not be returning!!!

    4
    « Great Experience »

    We spent a weekend here on a Family&Friend getaway. It was a pleasant stay. The rooms were very clean and the staff was kind, friendly and helpful. Would definitely stay again and recommend to anyone.

  • 4
    « Golf Package »

    We booked this hotel as they have golf packages available. Included in the package are breakfasts at the restaurant at Doc Magilligans pub. The hotel is well located only a 15-20 minute walk downtown or take the WEGO bus just outside. It has a swimming pool and two hot tubs and a play area for young children. We did not use the pool as we were gone most of the day golfing and touring. We had a suite which was very comfortable. The staff were great . Very friendly . It is nice to walk into busy hotel and greeted with a smile and welcome to our home. Well done

    4
    « Very nice hotel with excellent staff and customer service »

    My children and I stayed here for 4 nights last week and were very pleased overall. The room was clean, newer, and roomy enough for the three of us. (2 queens) Wego is right outside the hotel so that was very convenient. Every question was answered with great detail and kindness. All staff were extremely friendly and great at their job. Had supper at the attached rest. one night, food was ok, unfortunately the service was terrible. 2.5 hrs for dinner service and we all ordered the special. my children left to go to bed and I still had to wait .5 hr for the bill then another 15 min. to pay it. But restaurant is separate and would not stop me from staying at this wonderful hotel again, just go somewhere else to eat.

    4
    « Bucket List to see the falls »

    We enjoyed our stay at the Best Western.. It was very convenient and the staff were able to help us get tickets to the Wego and it also had a convenient stop right in front. It really is too far to walk to the falls.. Take the Wego! The Irish Pub next door is one of my favorite parts of my stay.. Really great food and very comfy and cozy atmosphere. Would stay here again.

    4
    « Nice hotel but a bit of drive from the Falls »

    We stayed here for a few nights when visiting Niagara and were happy with it. It was about a 35 minute walk to down town Niagara so we walked down early in the morning and would cab it back at night. There is a bus that you can take but it is $7 per person for 24 hours. With 4 of us, it was better to cab as it was about $15. We were right over the pool area so our windows were all fogged up and you couldn't see out of them. Pool area is nice though and the restaurant is good. You have to pay for parking though when you check out. Outlet mall isn't too far away and McDonald's is right beside it.

    4
    « Nice Stay for the Cost »

    We stayed at Best Western at 6400 Lundy's Ln in August 2016. I chose this hotel because of the value and the pool/kid area. Having a 6 and 9 year old, have an area for the kids to enjoy is key to some relaxation on a family trip. The hotel staff were kind and friendly right away. Laurie at the front desk immediately provided me with two kids eat free coupons at the attached restaurant, Doc Magilligan's, when she found out I had kids. Said if I needed more, to just ask. The food was good too. The room was clean upon arrival. The showers have a shampoo and body wash dispenser. I like that! The pool area consisted of an indoor patio area with plenty of tables and chairs, two hot tubs, video games and a kids jungle gym area. They do charge a $12 a day parking fee and they also charge the Tourism Tax. Cost $11 for 2 days. Not really worth the time spent arguing to have it taken off. Saturday night cost us $188, Sunday cost $131, for a two day total of $399 with taxes and parking. One of the cheaper stays. The rooms were good size and came with a frig and microwave. There is a bus stop right outside the hotel and for $7.50 per adult and $4.50 for children 6-12 you can have a 24 hour pass to the bus system. For $12 per adult and $8.50 per child the pass is for 48 hours. This is a great way to get around. Enjoy!

    3
    « Appreciative but be aware parking added to you total »

    After looking for hotels most of the day ended up here on a Thursday evening, stayed 2 nights. Was greeted by friendly staff who were willing to let us know of the different spots/attractions near to the hotel and we were very appreciative as we had never stayed at this end of Niagara Falls before. Furniture could be updated, not contemporary but room was neat, clean and a nice size. We forgot our toothbrushes, called front desk and had complimentary toothpaste too. Allowed husband to use microwave to reheat his food so we appreciated as there was no microwave in room. On drawback was we were next to an adjoining room and could hear the guests next door playing games, entertaining until 12/1am. We did not complain as we know most were/are on vacation this time of year but walls are thin. Overall good location, 5/10 minutes away from attractions. Would stay here again though, book in advance to get the lower rate as parking is $12 a night

    4
    « A tropical pool oasis for families »

    The pool area is the star of the hotel. Even though it is indoors, the skylight above, the tropical plants and the koi pond makes you feel like you are outdoors minus the excessive sun. Perfect for young kids. In fact, Our kids spent most of the 4 days at the pool - they didn't even want to go to the water slides! Too bad the bar area was always closed. :( With lots of tables around the pool, we often brought in our own lunch and drinks. Very nice family atmosphere. The rooms are clean - somewhat dated (carpet is old) but very comfortable beds and pillows. We barely were in the room - always at the pool. We got a family package that included parking and a full breakfast (choice of 3 breakfast meals) at the restaurant next door. the price was the best value considering how much more we would have to pay for parking and breakfast for 4. Well worth it. The bus is right in front of the hotel so it was easy access to the Falls and attractions. 10 minutes at the most to get to most places. It was the best way to get to everything - highly recommend getting a bus pass for your stay. The location is quiet with lots of fast food places within walking distance. Highly recommend this hotel to families visiting the Falls! Oh and if you have comic book lovers in the family, there is an excellent store across the street that has a huge selection of books and collectables.

    4
    « Loved our stay »

    We loved the stay at this hotel. Our anniversary is in January so we were not able to use the outdoor area but we did enjoy every night here. We came so tired and booked thought a third party. We had previously came from another hotel that had told us were sold out. I was so glad to have landed here. They have a restaurant next to the hotel that you can access form the inside. Very nice and food great. I recommend it 100%. Thank you for a great stay.

    3
    « Niagara Falls 2016 »

    We enjoyed our stay. The rooms were very clean and staff was very friendly and always ready to help. Our room was located in the courtyard facing the indoor pool which was great since we had children with us. We rated this hotel as average due to the overall look of the hotel which had its usual " wear and tear " but also because of its location. Although we had a great experience, it was located further from where we wanted to be. There was alot of driving and walking involved during this trip. Another plus however was having a McDonalds right across the hotel... another great thing when travelling with children!

    4
    « A decent choice for good family accommodations »

    I stayed here with my wife and two children on a family vacation. The area surrounding this hotel is about a 5-10 minute drive (depending on traffic) to the Falls area and related attractions. The Wego bus is a convenient way around if you don't have a car or prefer not to drive. There is not really much on Lundy's Lane itself apart from a couple of sites of interest to history buffs... it is your basic generic North American strip of big box stores, chain restaurants and stripmalls. The hotel itself is nice, a bit older but in serviceable shape. Our room was in the tower which had indoor hallway access and two elevators. The room was quiet and comfortable, a bit tight for the four of us but not too cramped. Furnishings were a bit worn but the room was generally clean and well kept. One of the nice benefits of the hotel was an indoor pool and recreation area which my preschool age son really loved. We tried to visit during quieter hours of the day and there was plenty of room for us. There is onsite parking although you get dinged $12 a day which is annoying given that you're nowhere near a downtown area where parking is at a premium. Service throughout the stay was impressively professional and courteous. Staff there are obviously well-trained and equipped to handle whatever comes their way. All in all this is a good hotel whose appeal lies mainly in the fact that it's a good, economical alternative to pricier hotels closer to the Falls.

  • 4
    « value and comfort »

    A good hotel to stay where it is economical and comfortable. Restaurant on site serves good value meals. A bit of a distance to the actual falls. The bus is at the door and the taxi is not overly expensive

    4
    « Good place for the family. »

    Love the indoor pool right in front of our courtyard room. Very neat and tidy rooms. We have bee returning here for years. One problem is they pipe this awful 80's music into the courtroom nonstop. It's not the good 80's music either. Sometimes I complain and they shut it down..

    5
    « Excellent Value »

    Great amenities for families for a great price. Staff was friendly and knowledgeable. Great Pool and recreation area for the kids with a lovely lounge area poolside for the adults. Close proximity to lots of dining. A big Thumbs Up!

    5
    « Relaxing Hotel »

    I spent there for 2 days with my family. Lots of restaurants around the hotel. I really like the pool and the hot tub. It was right beside my bedroom. Very professional and courteous. For the price and quality, I am planning to go there again.

    3
    « Good choice for families »

    Clean comfortable. Good pool area for kids & friendly staff. Enjoyed the Irish pub downstairs however Niagara Falls prices never cease to shock. Would never pay this much for mid-range hotel in another market.

    2
    « Anniversary celebration »

    This hotel (actually, motel) was a big disappointment. Although the front desk staff were courteous, the whole hotel smelled of air fresheners and carpet deodorizers. Our room also had a very unpleasant smell and it was very moist despite the air conditioner running when we first arrived. If this had been a discounted hotel price, I wouldn't be so harsh, but we paid a high price for our room and it was really, sub-par. The location is good, and it's close to a grocery store but I would not return there, even at a discounted rate. There was also a charge for parking where most Best Westerns include it in the price.

    5
    « Good value »

    Staff was very helpful in explaining about the bus system. This hotel is a little off the beaten path, which is awesome. You can park your car and for a nominal fee of $12/day/adult you can take the buses - off and on as many times as you want. The one that stops in front of the hotel (red) takes you right to the Falls; the other two (green and blue) take you to other parts of the Falls area. Great bargain considering parking is limited and costs $20/per day. The hotels is clean and comfortable. The pool is warm and sparkling clean. The staff is friendly and helpful.

    5
    « Had a great stay! »

    The staff in general were awesome and helpful. Had a minor issue with the conversion rate and bar bill and things were resolved quite easily. See the Porter, John, and he will make sure your stay is perfect. The restaurant staff, Laura and Joshua, were THE BEST!

    5
    « Great stay, very helpful staff »

    We stayed for 3 nights at the end of July. We were in a corner room off the courtyard. We had a great time! Catherine (I think) at the front desk had some great recommendations for things to do with the kids. I wish the pool bar were open, but it wasn't at all. Thanks for a great stay!

    4
    « Pleasant Stay »

    Great customer service, check in was a breeze. Hotel has an old world feel to it, rooms are clean and well laid out. Pool and kids activities within the hotel itself to keep children occupied. Convenient Location with lots of restaurants and stores within walking distance.

  • 4
    « BW FUN »

    We enjoy our stay at BW every time we go Niagara Falls. The staff are amazing, friendly and professional. They try to accommodate whenever possible. The rooms are clean. The restaurant on site is also very good.

    4
    « Great Stay »

    Hotel is dated but clean! customer service is great! Everybody from Front desk to Housekeeping services were friendly and helpful! Our housekeeper did an excellent job with our room- Location is great- too far to walk to the Falls but WeGo bus stops in front of hotel! There are a lot of restaurants within walking distance ( Arbys,McD, Wendys) Our fav was the restaurant in hotel! (not a fast food) excellent!! Complimentary coffee in the lobby would be great!

    3
    « Served it's purpose »

    An average hotel in a busy area. The east wing of the property is surrounded by two fast food restaurant parking lots so watch out for cars! The restaurant dumpsters were in close proximity of the hotel so when the temperatures rose, so did the offensive odor from them. The room did not have a safe for valuables and the beds were hard. The room at night was quiet. Still can't see how it rated #2 on Tripadvisor, as this is why chose this hotel.

    3
    « Trip to Niagara Falls »

    We stayed here on our trip to Niagara Falls and we were grateful that the hotel is pet friendly:) we enjoyed our stay the bathroom was a little out dated and had an odor but it was clean we had trouble finding our room due to the layout but we were happy be to close to the pool which was clean and enjoyable:)

    2
    « Best Western Minus »

    This hotel is way too pricey for the condition of the rooms. First thing we were greeted with was a damp musty smell. The bathroom was in poor condition and we had a few unexpected visits in the bathroom the next morning. Definitely not worth the money.

    5
    « the best hotel in niagra falls »

    we came to the hotel and the receptionist said we have two separate rooms one in the courtyard and one in the tower and she said they were sold out but then she managed to get us rooms beside each other in the tower all the staff we met were friendly and it was a clean hotel we checked the mattress and all the sheets thoroughly and it was clean so that is good the WiFi was good and the parking was not too expensive compared to other hotels and the pool looked very nice except we could not find the change rooms and we were thinking about staying another night and the manager Paul wanted too give us a better price the only downside of this hotel is that breakfast is not included but it is in a convenient location because it had Wendy's, McDonald's, burger king and tim hortons in the gas station only a minute walk away and a restaurant & Irish pub inside the hotel that has a family friendly breakfast for $7.95 per plate and you pay separately for a drink and we are 100% sure we will stay their again.

    5
    « Very pleasant stay »

    We stayed at BW Plus Cairn Croft Hotel in Niagara falls for one night on July20th, my sister and I, I recommend this hotel because of all amenities this place has to offer plus the staff made our stay extremely enjoyable. I will definitely go again. Sylvie

    4
    « Fair »

    After booking online with Best Western a month prior to our visit, we arrived to being asked, "The band is here today. You may hear them playing til about 0100. Is this okay?" I quickly stated no and the staff switched our room. Our room was clean, quiet and comfortable. The WEGO has a stop right out in front of the hotel. We (family of six) did walk the trek a few times for exercise . To get to the falls or Table Rock is longer than 15 min stroll.

    5
    « Perfect for families »

    A little outside the main hustle and bustle of Niagra but there is a bus that stops right outside and goes regularly making access easy. Nice pool, nice bar and restaurant attached. Very family friendly, clean, nice staff. If we were to return we would stay here and happily recommend it.

    3
    « Average, a little far from Clifton Hill and the falls »

    Clean and relatively quiet hotel, staff were friendly. Probably a good place to stay if you are driving however it is a fair distance from Clifton Hill and the Falls which are the main attractions that bring people to Niagara so consider the location.

  • 4
    « Friendly Family Place »

    All and all this is a great place to stay. The rooms were clean but a little dated. The atrium/pool area was great. Pool, hot tubs, cildrens play area, games, and seating area with bar and food services. All tied into the centre of the hotel. I also enjoyed the restaurant / pub attached to this hotel. As I said, this was a great package type of hotel to stay at.

    4
    « Great accommodations »

    Rooms could use some updating, wi-fi is a bit slow, parking should be free and would be nice to have coffee at the front lobby. But aside from that, the hotel was very clean, comfortable and the staff was great. Would visit again.

    3
    « Average but clean hotel »

    Niagara Falls on a summer weekend can be busy and expensive. A last minute decision to visit the Niagara region left us with few options for a hotel under $250.00. I think we booked the last room available at the BW, The room had a queen bed and was furnished basic - a bed, a chair, two night tables, clock, and a table for the TV. The view from our window was a Wendy's restaurant. You dispensed shampoo and conditioner from a small machine on the wall in the shower (like a hand sanitizer machine). The room was functional, very clean and quite, but not a good choice for a romantic honeymoon suite. In summary the BW is ok for a one night stay. Parking like most hotel in NF is extra. Front desk staff very friendly.

    5
    « Great place to stay »

    My mom and I stayed here for 3 days and 2 night while we were in Niagara Falls. We loved the hotel because it was very clean, the staff was really helpful, and the location was great for the price. Even though it is not located within walking distance of the Falls the WEGO shuttle system is super convenient and a much better option than driving to the Falls. We liked that the hotel was located in an area where there are dining options. Doc Mulligan's, the restaurant attached to the hotel, is a great place for breakfast and lunch. I recommend their breakfast special. Our room was a great size for two adults and very clean. We did not use the pool but it seemed that it is a hit for both adults and children. Paying for overnight parking is totally worth it. They even let us leave the car for a few hours after check out until we were ready to drive back home.

    5
    « Not handy to the falls, but lovely hotel. »

    The quality of this hotel is magnificent-very spacious rooms and excellent facilities. It is a car-ride back to the falls, but also away from the seedy side of the Niagara Falls touristy area. I would stay there again.

    3
    « 3 stars »

    This was an interesting hotel. $12 a night for parking and no complimentary amenities. They did have a soap dispensary in the shower for soaps, but I was glad I brought my own. The air conditioner keep rumbling on and off and there would be no airflow so I ended up turning the fan on so it wasn't so dang hot. The bed and pillows were comfy and the staff was nice.

    3
    « Average hotel too far from Niagara Falls »

    The pool area is great for kids and would be wonderful in the winter. The hotel charges more for parking than the lots near the Falls. It is possible to walk to the Falls area from the hotel but it is a very long walk - close to an hour - through a sketchy area including stores I did not want the children seeing. The walk back is all up hill. The breakfast is expensive if not included with the room. There is a code attached to your reservation indicating if you get breakfast. We were told our code did not qualify contrary to what was said on the web when we made the reservation. The rooms are adequate, no big complaints, no big compliments. Would not stay here again mainly because of the location and parking fee. Also felt rooms were more expensive than they should have been given the location.

    4
    « A good night stay »

    We have enjoyed our over night stay, comfy bed, nice facilities, express check in with a warm welcome from customer service representative Joe, and explained the fast or express check out. Location is very near to Fallsview too, just couple of minutes drive, we had our breakfast at the nearby MacDonald for their coffee and egg muffin, just walking distance. there is breakfast too at the restaurant at ground floor but were not able to try it, maybe on our next stay.

    5
    « This is a very good hotel »

    For an unexpected very nice hotel stay, try the Niagara Best Western The front end staff more then very helpful easy bus access to the falls Niagara Falls that is on the Canadian side not the US side Take a ride on the Hornblower and get your face wet with the warm summer waters of the falls the Niagara Falls Thanks abe

    2
    « hiden fee without revealing at check in »

    I've traveled many places and whenever there is a fee the staff point out on the paper you sign on during check-in process. But this hotel, they charge a parking fee, which the staff didn't reveal when check in.

  • 5
    « Great Stay »

    The hotel location is located a little far away from the center and the falls, but over all was a truly accommodating stay. The hotel is relatively cheaper than the ones located near the falls and is a walk to the falls. The fair pricing and excellent staff and service made the stay comfortable and worth it!

    4
    « Would definitely stay again »

    We stayed for 2 nights and I have to say the customer service was fantastic . Probably the best we experienced on our whole trip. We did have a pet friendly room which smelled very odd upon entering but we were willing to look past that as the other 2 rooms I booked were great . They were right on the courtyard which was great for the 6 children we had with us . The staff were very friendly and very helpful . They helped with luggage , brought us towels while we were in the hot tub and checked often to make sure everything was ok . We enjoyed a great breakfast at the restaurant with a lovely waitress . The only negative thing that happened was that while we were out housekeeping cleaned our room and somehow my daughters stuffed animal went missing . The staff did a through search of the hotel but couldn't find it . On the day we left my daughter cried here eyes out ( it was very special to her). Upon arriving back in AB I called to seeing it had shown up , no luck . However the lost and found manager felt very bad about this and said she'd see what they could do . Well today a brand new stuffed animal ( the same as the lost one ) arrived in the mail . The smile on my daughters face was awesome . Thank you all so much , it was a great experience

    3
    « It's good but I was disappointed »

    This was my second time visiting this hotel. I had visited a few years back as a couples getaway and liked it so much I wanted to bring my son. I booked a courtyard accessible room for two nights a Wednesday and a Thursday. My first disappointment was that our room was not courtyard facing. It was tucked way back in the farthest corner of the hotel next to the outside stairwell leading to the rear parking lot. When I inquired about this I was told with a shrug that the hotel was at full capacity and basically too bad. I paid over $400 Canadian for these two nights and in my opinion that was way too much especially for a mid week visit. The room was clean but the fridge didn't work and to get a working ice machine we had to go up to the 5th floor everytime because the first floor machine is broken and the third floor machine took five mins to spit out 2 cups of ice. The pool area is very nice however the pools deepest part is only about 4 feet deep. Great for little kids but maybe not so great for my teen boys. Very good location lots of restaurants and close to the outlets. Staff upon checkout were friendly. All in all it was just not the right choice for my family and we won't stay there again. For a family with small kids or pets this is a good clean hotel for a short stay.

    5
    « Great place to stay »

    We booked the Carin Croft based on our previous experience with Best Western hotels. This is a great place to stay! We'd definitely stay here again. Room was very clean and service was very friendly. Good rates because you're a bit off the main tourist area. We only had time to enjoy the pool once, but it was a great place to relax before dinner. The pub next door has fantastic food. Not your average pub food either. Live music Thursday to Saturday. There's a McDonald's half a block away if you want something quick. There's even a grocery store across the next parking lot. You're about a half hour walk to the Niagara "strip" if you don't have a car. Or for $7 a day, the WeGo tourist bus line stops in front of the hotel. The walk to the Falls is nice, but I'd only do it once. Unfortunately the WeGo bus service didn't start their faster summer run until July 24, so we waited an hour sometimes to get back to the hotel. Thanks to the Carin Croft, we always had a welcoming place to call "home" during our vacation. Niagara Falls is a must-see!

    4
    « Clean and Comfortable »

    We were looking for a place to stay for one night in Niagara Falls, Ontario. I thought that this hotel was a little closer to the falls than it turned out. It was a fair distance from the falls. Nonetheless, it was clean and the beds were comfortable. I would not hesitate to stay here again when I visit Niagara Falls again. We drove to the falls and parked and we needed directions and advice as to where we should park. Jane was very willing to help out and cheerfully gave us directions and the cheap spots to find a place to put our auto, and not too far from the falls. On the down side, we showed up a little early to check in (2 pm, check-in is 3 pm) I have never had a problem checking in as little as one hour prior to check in time. Not only was is not ready at 2, when we came back at 3, it was still not ready. Once again it was Jane that navigated the issue for the check-in clerk. I'm sure it was a busy weekend but Jane was adept at navigating the issues. I thank her for her assistance and extra care.

    3
    « Disappointed »

    If you spend a few minutes browsing my reviews, you'll see I'm pretty loyal to the Best Western brand and have stayed in their hotels all over the place. Because of that loyalty, and because of my trust of Trip Advisor reviewers, I didn't hesitate to book this one (#5 of however many in Niagara Falls), even though it seemed pricey to me. It is Niagara Falls, after all. When we checked in, we were told that we had been upgraded. Because of my loyalty to the brand, I occasionally get upgraded to some pretty nice rooms. So it was with excitement that we took our keys and headed for the room. We were met with crushing disappointment. We were on the second floor of the motel wing, which is accessed from the outside. We passed a smoker on that balcony on our way to the room. We opened the room, which was a basic hotel room, smelling strongly of moth balls. If this was an upgrade, we wondered what the basic rooms looked like. We opened the curtains to look out on the pool, to find a person on the balcony walking past. When he gave us our separate (actual) keys for the balcony, I assumed he meant a private balcony. We had a lovely one of those at a Best Western in LA last summer. This balcony, though was a thoroughfare for people on the second floor. Since I was uncomfortable with the moth ball smell, and my wife and daughter didn't like the motel feel, we went back to the desk and asked if we could be downgraded to a regular room in the main building. We were told that the only thing available was a suite, for $25 more per night. We took it. It was great. It was clean, had a separate bedroom, and a pull out sofa. It was a little dated. The front desk staff was great in helping us make the transition to another room, which is something I have never asked for before. As we came and went for three nights, I came to feel a little like I was back in a college dorm. There were always people smoking on the balcony of the motel part when we went to our car. When we passed the pool, people were drinking in the hot tub. Heading for the elevator to go out for dinner one night, we encountered a fellow in his underwear, filling a garbage can with ice. As far as the other things go, there is no breakfast provided. We walked to the Flying Saucer one day, and Tim Hortons the next day. The WiFi is painfully slow. You can walk to the falls and other attractions from here, but it's a bit of a hike. It took us about 20-25 minutes. Uber is up and running in Niagara Falls, so we got in the habit of walking to the falls and Ubering back. I'm not sure this is a Best Western Plus level hotel. It's priced like their Premier hotels, but feels more like their regular ones. I'd have been perfectly content here at half the price. If you're traveling to Niagara Falls, it's probably worth the extra $100 per night to stay right at the falls in one of the big hotels there.

    4
    « Great for families or large groups, close to everything »

    I recently stayed at this hotel as part of a group since we were in town for a tournament. The hotel itself was very clean and inviting and we were greeted immediately when we arrived. The room was "okay" and had plenty of storage, a fridge, coffee/coffee maker and a separate sink/prep area with blowdryer provided. It was great for the girls who all made good use of the indoor pool area and the proximity to restaurants and shops was excellent. The grounds were kept in great condition and small outdoor tables with umbrellas were well used throughout the trip. I really liked how the main floor rooms around the courtyard had a separate door which opened to the parking lot allowing us to easily unload our gear right into the room. The pool was a good size and towels were provided right on the deck, so you didn't have to drag your room towels around with you. The parents made use of the courtyard area at night as we gathered around the lovely tables that were poolside. The hotel was great about shutting down all of the common areas by 10pm and then by closing the courtyard at 11pm so that guests wouldn't be disturbed. I found the level of noise to be very good once we were in the room with the a/c on. The only downside for me was the cost - this was the most expensive hotel that the team booked for the season, so I think my expectations were a bit higher based on this alone. I was also surprised to be charged for parking on top of our hotel room, especially given that the distance from our vehicle to the room was substantial (this charge may be perhaps warranted if the hotel could provide a unique parking # spot close to your room). I have stayed in much cheaper hotels which included amazing free breakfasts but I realize this is a tourist area and a good value for being so close to all of the attractions.

    4
    « Failrly okay hotel »

    Pros: Nice pool with hot tubs. Rooms were clean. Very close to falls. Cons: $12/day for parking No complimentary breakfast. Usually all best western provide that. wifi was lousy. No microwave in the room.

    5
    « Perfect for parents with children, very pet friendly , great room and staff! »

    After having traveled across the continent our final stop was Niagara Falls on the Canadian side.The best Western had the last pet friendly room and were very very accommodating.It had an outside door, a grass patio with a dining area. It has a palm court with swimming pool and only 10 minutes drive from the falls. One could also walk. Highly recommend

    4
    « Niagra Falls »

    The overall hotel was very nice. The restaurant/pub on the property was very good. As far as location it was of the main area. The mass transit (WEGO) stops right in front of the hotel and that took the sting out of the location.. On the negative side I feel it stinks to charge there guest to pay $12.00 a day for parking when you are staying there.

  • 4
    « Fun Hotel! »

    We stayed here for a couple of nights to explore Niagara Falls. We loved it because of the nice swimming pool in the courtyard. In the courtyard, there were a bunch of different games and a play area for little kids. They even made a towel elephant on our bed after cleaning, which the kids loved! It is one of the stops on the red line WEGO bus public transportation which made it easy to go to Niagara Falls without having to drive and look for parking. Front desk was knowledgable and helpful. There are restaurants within walking distance (McDonald's, burritos, and pizza). It's far from hustle of downtown Niagara, but easy to get down there on WEGO. Tip: Request courtyard rooms for easy access to pool area. Tip: Get an Adventure Pass!

    4
    « Nice hotel Nr. Falls. »

    You can walk to the falls, or take a taxi for about 10 dollars. Buses also run from outside the hotel. Our room was inside looking onto the pool and kids play area. They shut this area at about 10 o'clock and then it's quiet. The room had 2 large double beds a fridge ,iron + board, hairdryer , free wifi in room. No safe in the room. Nice decor and comfortable beds. We used the Irish pub attached to the hotel ,Magilligans. Nice meals but watch the bill as they add gratuity but don't tell you.

    4
    « Golf Tour »

    The hotel was convenient and centrally located on Lundy's Lane. The have a restaurant for breakfast, lunch and dinner, The pool and play area accessories is great for kids. It's walking distance to the Falls and Casino. They're is a food market next door and other restaurants on Lundy's Lane within walking distance.

    5
    « Clean, comfortable stay-good value for the money »

    This property is located close enough to the falls to make it convenient, but just far enough away that you're not right in the center of all the noise/foot traffic. Rooms are well equipped, clean and very comfortable. WIFI didn't work one evening, but they were quickly trying to resolve the situation. Staff is very friendly and accommodating. Would definitely stay at this property again.

    4
    « good qualtiy »

    very good stay in Niagara falls, good price, friendly staff and clean rooms would have preferred not to have paid for parking as ample available around hotel plus tourist tax not necessary overall a good experience and would stay again

    5
    « Loved this hotel »

    This is a quirky hotel with a great indoor pool. To get to our room you had to go through a number of swipe through/ key card doors. The room had 2 big double beds and nice bathroom. There was a bar next door called Mulligans which served great food and the staff were really friendly. This hotel isn't too far from Niagara Falls about a 30 minute walk or you can grab a taxi or even jump the bus. Lots to do around Niagara Falls. Would definitely stay here again.

    4
    « Enjoyed our stay »

    This was our first time at Cairn Croft Hotel and it was to our liking. The staff was very helpful. The main thing that disappointed us was the fact that the TV failed to show some important channels. Channel 9 was not available and Vision TV was not included on the menu. One morning we were awakened very early by the fire alarm. These were the only complaints that we had.

    5
    « Excellent »

    Excellent stay. Rooms are large, clean, and comfortable. Staff is amazing. The manager, Paul is the BEST!!!! The pool area is really nice and relaxing. WeGo bus stops right out front and is really convenient for going down to the fallsview area.

    4
    « good spot »

    stayed just one night and the hotel was a little too far away from the falls and town centre to walk, bus service is available and a cab would not cost too much. it would be an uphill walk home; all sorts of eateries abound near hotel including usual culprits,\\there is an irish pub serving meals within the hotel which is fairly priced. my complaint would be no room safe.the room was clean quiet and comfortable,

    5
    « excellent hotel close to everything »

    I stayed at this hotel several times in the past always get excellent service very nice property staff very helpful Manager very helpful too This hotel is located in niagara falls close to all amenities very nice tropical courtyard well maintained few minutes from us (rainbow bridge) close to canada outlets

  • 4
    « Great little friendly place! »

    The hotel is situated just outside the main strip of Niagara. Its just 2 stories with an Irish bar attached. Our room was set within a courtyard which housed a swimming pool and play area. The courtyard was a little tired - could do with a little modernisation, but you could argue a little old fashion charm doesn't go a miss. Outside the room, there is a table and chairs, though strangely, there is only one chair provided outside most of the rooms. The room itself has 2 double beds in, a slightly odd layout but not in anyway detrimental to the practicality of our stay. The rooms are equipped with a hairdryer, iron and coffee machine. The bathroom was a little old fashioned but functioned just as well as any modern bathroom - the shower was nice and powerful. If I had one (very minor) complaint, it would be the towels were quite rough on my skin. The porter was extremely friendly and helpful, that guy works hard! All in all a pleasant stay and would revisit if in Niagara again.

    5
    « Excellent staff, genuinely caring »

    My best friends had their wedding reception at the Best Western Cairn Croft banquet hall. The staff was very friendly and attentive. The food was excellent. Management went above expectations to make sure make sure everything was perfect for my friends!!! We did not stay the night, but the hotel looked very clean. It looks like my fiancé and I will be having our wedding reception here too now :) Thank you for taking care of my friends. We had such a great time.

    3
    « Fair price for average hotel »

    Comfortable enough. The room opened onto a poolside atrium, which made it echoing and noisy whilst children used it. It was a car ride to the falls, but that made it a much quieter area. The pub next door is the easiest choice of where to have breakfast. A fire alarm went off at about five in the morning, and went on for some time. There was no visible response to this, beyond a few hotel guests peering outside their doors. The air conditioning is very noisy and the wifi was poor to non-existent.

    5
    « Best Stay at Best Western »

    This hotel surpassed our expectations. The manager's office is located centrally in the lobby and customer service excellence is guaranteed - Excellent! This hotel knows how to pleasantly surprise customers. The hotel is located conveniently near many of my favourite stores e.g. Value Village, McDonalds, Dollarama (+: and within a short drive of the falls.

    4
    « Centrally Located and at a very good Price »

    If you are looking at a Niagara hotel in a central location and at reasonable rates then you need look no further than here!. The pool is good, and the onsite facilities such as the Irish Pub on are handy if you do not want to stray far after a busy day in the resort. It is within easy walking distance of the falls/ Nightlife but just far enough away for you to get a good nights sleep!.

    5
    « Loved this place »

    The rooms where large and the beds are comfortable . The pool and surrounding area was beautiful all the palm trees and flowers the caretaker that looks after these must be a very busy person as there is a lot of plants . This place is amazing a visit everyone should see .The pool was not that busy ,but beautiful The staff was very friendly and fast at doing their jobs .

    5
    « Great hotel »

    We always so at this hotel and love it! The pricing is reasonable and the hotel is very clean and comfortable! We always stay in the atrium access rooms and make use of the pool as much as we can. The kids absolutely love coming here! They provide towels at the pool as well. I they also have great hot tubs as well as a play area right beside with games and a playland type activity with slides etc. The rooms are nice and the staff is amazing and very friendly! We will definitely keep coming to Cairn Croft! The Irish pub is so great! And has a great atmosphere!

    5
    « Perfect stay »

    We had a perfect stay here. The staff were friendly and the location is close enough to the Falls but not too close that you feel overwhelmed by tourists and the hustle and bustle. Having Doc Magilligans onsite was really nice. We had entertainment on Friday evening (without a cover) and great food. (I will make a separate review for them.)

    4
    « Weekend Getaway »

    Very Clean Friendly Staff Very Short drive to the main Niagara falls area. Affordable pricing. Enjoyable dining as well. The only isseu was parking at night as the people visiting in the hotel bar filled up the parking lot.

    4
    « Pleasant Hotel With excellent Rooms and Pool Area »

    No free breakfast although restaurant is good. Indoor pool area is excellent. Not walking distance The Falls. Rooms are excellent. Parking is an extra charge. A bit expensive pricey for economy minded traveller.

  • 4
    « Some good ... some meh »

    Stayed here one night in June 2016. Got in late so I requested a late check out for 1pm not a problem. The rooms r clean but carpet looks like it needs to be changed. It's also a 30 min walk to the US falls side. The room also smelt like some strong weird cleaning agent. Couldn't put my finger on what it was but my allergies were messed up later ... couldn't smelt it afterwards. I didn't say nothing cause it was pretty late and I was too tired. Oh and the Wifi was also unreliable (intermittent). You also have to pay for over night parking ($13) I do believe is what I paid. Last but not least - this BW doesn't have a free hot breakfast like most BW do...Hmmmmm? isn't Best Western known for their breakfast's? Other than that ... their staff r wonderful ... very friendly and they help you out as much as they can. Good job guys.

    5
    « Great hotel »

    Stayed here in May for a couple of nights while touring, great hotel lovely big rooms, all facilities required for my stay. Good location friendly staff and fab pool area. Also has a great Irish bar next door. Will definitely stay here again.

    5
    « Great spot! »

    Have been here twice for three nights for a union convention. Would love to go back with my wife. Clean, many amenities. Love the courtyard area and the staff was great! The attached pub is a bonus. Great food, friendly staff, great live music. Would definitely stay there again!

    3
    « Nice pool area »

    A bit far from the action. Very nice pool and 2 hot tubs, sliding door to pool area. Kids played at indoor play park. rooms were average/worn out. Nice breakfast at restaurant but McDonalds is just next door for a quick/cheap meal.

    4
    « GREAT PLACE, BIRTHDAY WEEK »

    This is a great place, staff are nice huge shoutout goes to OLIVIA who is new, very kind bubbly personality once she is fully trained I know she will be a big asset to your company, be true to yourself and keep it real, and best of luck in ANY successes in life. had breakfast at doc mcguills twice very nice. the courtyard pool and 2 hot tub awesome, I was in all 3. OVERALL keep up the good work everyone at the Bw lundys lane. I look forward to seeing you again someday down the dwindling road we call life. PEACE TO ALL ALEX G WILSON, ROOM 564.

    5
    « Comfortable Family Weekend Get-Away »

    Our family of four, two adults and two boys, ages 9 and 6 had a wonderful time staying for one night! We woke up and tried to get a second night but was unfortunately booked on the long weekend. Desk service was very friendly and helpful. The two complimentary Niagara Falls rulers just made our boys stay! I love little details like this one! Our room, in the tower, was very clean and seemed newly furnished. Linens were very soft and comfortable. The pool area is tons of fun for kids and had a great atmosphere. The partially sky-lit ceiling gives it a spacious feeling. We want to come back again soon, hopefully this summer to stay for at least 2-3 nights. Definitely recommend this hotel. Great location, away from the crowded downtown but main attractions easily accessible by car in less than 10 minutes.

    5
    « satisfaction plus »

    the hotel is clean staff is friendly and the pool area is awesome, with two hot tubs that are clean and relaxing there is also a play area for the kids which is great the restaurant has good breakfast

    4
    « Passing through Niagara on a wintery night »

    Atmosphere was great. Room could use a little updating. Not convenient to many restaurants. Easy access off QEW. Very friendly and helpful staff. Would definitely stay again as it met our requirements.

    5
    « my best western stay »

    I loved my stay at BW on Lundy's Lane... everything is so close and handy... the lounge is great as well as the entertainment... pool and hot tubs are in a great location... seems like a variety of people come here... overall was a great experience.

    4
    « 2nd Time Back Court Yard Stay »

    So I went back and this time stayed in a courtyard suite instead of the tower. This time my unit had a refrigerator which was great compared to my last stay. We stayed on the 2nd floor and was surprised to find out it had no elevator. So if mobility is an issue go for the first floor or stay on the tower. The fitness center was nice and updated with newer equipment but on the smaller side. It was not a problem as no one there which was great. The pool was awesome as usual. Can be a bit noisy come morning as pool opens up at 8am. Overall another great stay. Only issue this time was the towels were new in appearance but a little abrasive to the skin.

  • 2
    « Over priced for poor service »

    This hotel is over priced for what you get other then the beutiful pool area and if you don't mind getting woken up multiple times a night by drunken people yelling and doors slaming all night and when we came back to the hotel one day the house keeper had left our door wide open with no employees in sight with lots of expensive things out and for the 60 dollars you think your savings you would save that easily in parking if you get a hotel closer to the falls

    4
    « Excellent hot pools »

    As part of a "ATI Great Eastern Cities tour" we stayed at this hotel and found it great for one night. Room was large and pool was hot. The attached pub had excellent food for dinner and breakfast. The only negative was the location was really to far to walk to the falls, due to snow conditions and coldness in early April 2016

    4
    « One Night Getaway »

    Great place!.....Room and hotel itself very Clean and really has a lot to offer. On site restaurant/bar (Doc McGilligans) which is awesome. Great pool with lots of greenery around it. Walking distance or short cab ride to most of Falls attractions. Prices reasonable and a lot less than staying directly on the Falls itself.

    5
    « Perfect location and great staff »

    To be honest, I was leery about staying at a Best Western but took the chance on this one mostly based upon value. I was not disappointed. The staff was so helpful as this was my first time to Niagara and wanted to make sure that I experienced it the right way. Right at check-in the clerk suggested the best, most cost-effective ways to get around and get the most out of my stay. The tourist shuttle fit our needs perfectly and the stop was right out the front door. It took us right down to the falls. This hotel is a distance from the falls, but the transportation options available makes the lower cost well worth it. I was there in the fall of 2015 so I don't think that was a prime tourist time, but from the looks of the area, the strip where the hotel was on is itself a popular destination. The hotel has a restaurant that was fine, but found that it was just as good to go right across the street to the Wendy's there.

    4
    « Excellent Stay »

    On a Qantas holiday tour and some hotels have been fairly average, but not this one. Really great staff couldn't do enough for you. Great size rooms with room to move, clean & tidy. Magilligan's Irish pub attached good atmosphere nice food and cold beer. This place is not a five star hotel but better than some we've stay in so far. Good value.

    4
    « The Hotel Near a Comic Book Store »

    Liked the Pool with light and warmer water. Quiet area to relax. Friendly Staff Caring About Our Experience. Comfy King-Size Bed but if inconsiderate loud cars and motorcycles go by, keep your windows closed. Near Shopping at Regular Prices. Beside Bus Stop to the Falls.

    4
    « Great Location and Friendly Staff »

    Have stayed here multiple times as we book a golf trip every year and end up in this location for our two nights stay. Check in could be faster, but they are pleasant and try their best at the counter. The rooms are standard. Nothing special but the location so close to everything in the Falls is perfect. It's just a quick $13 cab ride to the action. The restaurant/bar attached to the hotel was remodeled/named a few years back and continues to offer good food and a wide variety of just about anything you could want to drink.

    4
    « Do not ignore Lundy's Lane »

    The Lunday's Lane area of Niagara Falls has some enjoyable restaurants and well priced hotels. One of these is the Best Western Cairn Croft. I stayed here twice in the last month; once by the courtyard and once in the tower. The staff were friendly, helpful and efficient. The Irish restaurant has some excellent food ... try the filled Irish pancakes (boxies?) for breakfast. You may not want much for lunch.

    5
    « Great hotel & amenities »

    There on business, staff went above and beyond in making the stay comfortable. Located close to all the attractions and several restaurant and eateries nearby. But, you must try Doc MaGilligans, the Irish pub located within hotel premises, food is fabulous and so is the atmosphere.

    5
    « Such a nice vacation! »

    I can not say enough good about this hotel! From check-in to check-out they were wonderful. We brought two children with us, ages 5 & 2, and they were nothing but accommodating. We all sleep with fans, and we forgot to pack one, they brought us the housekeeping one. The room was clean, just as pictured on the website and beyond affordable. Yes they charge for parking, but so does everywhere else within the fall district. The attached pub had fantastic breakfast, service and prices. The pool area was clean, well maintained and so warm and tropical feeling. I unfortunately did not get a lot of names from many of the workers, but Steve was fantastic. Checked in with us daily and thanked us the last night of our stay. Gave the kids whistles and tattoos. I think he is some sort of upper management, and I have to say, I worked at a best western in NY and never ever did our manager change garbage. Steve was seen covering the pool, taking care of the fish, changing garbage. Anything that was needed he did. Checkout was a breeze and the price was just as stated online. This was our favorite part of vacation, just relaxing at the hotel. We will be back!

  • 4
    « Always great at the Cairn Croft !! »

    I haven't been to Niagara for a year but knew i would be at the Carin Croft when i did. They always treat you with great service and Doc Magilligan`s Irish Pub has great food and the beer is always cold !! I just booked a golf package with Lillian for next month cant wait to get back.......

    5
    « Anniversary Weekend »

    this hotel was very luxurious, the staff very friendly and very helpful. We ate breakfast and dinner at the restaurant and enjoyed a wide variety of food and our choices were delicious. We left a bag of goods that we purchased during our stay and the staff were very helpful by sending it to us. We received the box yesterday and were very thankful.

    3
    « Disappointed »

    Website suggested a country-style resort, but hotel is right on a busy downtown street. Staff cheerful, friendly and efficient. Long walk from room to amenities. Room layout dated. Lighting could be better. Bathroom extremely hazardous - not a grab bar in sight! Hotel had the nerve to charge for parking. Onsite restaurant very good. No newspapers available. Heating/cooling very good. Usual hotel mattress-slopes toward centre.

    5
    « Had a great time and a comfortable stay. The Courtyard was particularly impressive »

    Would definitely stay here again. We received pleasant and courteous service, Doc Magilligans was great and the service was fantastic there as well. Overall we enjoyed our stay and would stay again. Too bad it wasn't closer to the falls but the walk isn't too bad.

    5
    « Away from the 'touristy' area! »

    I was working at our annual Tech/Education conference in Niagara Falls and had stayed closer to the falls in previous years. This time I wanted to be away from all that for my personal lodging so I could concentrate on getting caught up after the day, relax and enjoy a good meal without all the people and touristy bustle of the facilities downtown. This fit the bill perfectly with a nicely appointed, quiet room and a cool pub for dinner where I could work on my laptop while enjoying a locally brewed ale and some good food.

    5
    « Cairn Croft - Hockey Tournament »

    Great place to stay. We would definitely stay at this location again either as a family or as part of a hockey team. This trip was participating in a hockey tournament in Niagara Falls. The kids all enjoyed the amenities and the parent group enjoyed the courtyard to relax and socialize when the kids when to bed. 100 % satisfied.

    4
    « Extra fees »

    very good venue for families; staff very accommodating. Not pleased at all with the 'Tourism promotion fee'. For future reference will remember that have the option to refuse to pay this fee! Also note that the parking fee has an HST fee added to it.

    4
    « Best hotel staff! »

    Let me begin by stating the I booked the hotel through groupon for a family getaway and paid a little over 250 for three nights. The hotel was average and a little dated, but very clean and comfortable. My kids (3 and 6) loved the pool area and playground, they have requested we come back to this hotel. All the staff we encountered were happy and helpful, and I have never, even at Disney, had my room cleaned with such attention. The location was in a questionable part of town ( a lot of adult toy shops) but it was a stop on the wego bus line which was convenient.

    5
    « Great experience at this Hotel »

    Having stayed the night before at a different hotel, which cost a bit more, we were very pleased with our experience at the Cairn Croft Hotel and Doc MacGilligans Irish Pub and Restaurant. Hotel room was just what we needed, and it was very quiet for a good night's rest. I can't say enough good things about the restaurant. We ate dinner there, and it was a great value, and excellent traditional Irish food. No matter where we stay, we'll definitely visit the pub again. But next time, it will be Wednesday, through Sunday, when they have live music!

    5
    « Great place. »

    We go here every Easter with 23 family members. We always have a great time. We reserve courtyard balcony rooms that overlook a tropical courtyard with a regular sized pool, 2 large hot tubs, and a McDonald's style playground area. (There are also 7or 8 children's arcade games.) It's clean, it smells like the warm countries we like to visit in February, and the kids have a great time. The courtyard is very warm and humid. We always bring summer clothes to wear. If that's not your thing, consider getting a room a bit further away from the pool. Courtyard rooms have a small fridge in them which helps with snacks for the kids. It's nice to put the kids to bed and then sit outside our door with other family members :)

  • 4
    « Best Western-Cairn Croft, Niagara Falls »

    Conveniently located for Falls or downtown. Great staff & customer service. Reasonably priced with range of accommodation options. Great pub/restaurant on-site and lovely swimming pool / leisure area. Excellent front desk - very friendly & professional

    5
    « Vacation/Birthday Getaway »

    Had the best experience here. They made my Grandson's birthday very special. Everyone seemed like they truly cared. Everything here was awesome. Rooms were clean. Pool was perfect. Relaxing hot tub. Kids had a great time in the arcade and the play area.

    4
    « Great family fun! »

    Loved the easy access to the pool from our room, and the games are for the kids. Although hotel looks dated, the rooms are very clean and great showers! Noisy with the late pool and gazeb section but that it is to be expected when you are mere feet from the pool area with sliding doors. Very safe.

    5
    « AMAZING »

    have stayed here multiple times and can honestly say its an amazing hotel. Staff is amazing. Restaurant on site is fantastic! great location! Excellent hotel to go to if you need a mini vacation!! keep up the great work!

    3
    « Nice hotel at a luxury price. »

    Not a bad hotel especially considering the crappy ones located in the area. We might even stay here again if it weren't for the price. All included, we paid $204 per night which most of our group felt was over priced.

    3
    « Interesting Hotel »

    After seeing this hotel offered in numerous travelzoo deals, I finally decided to give it a try. I have never stayed on Lundy's Lane while visiting Niagara Falls and began regretting my choice as we got closer to the hotel. I was actually a bit horrified by the appearance of the rooms that had parking lot access (classic motel style/park in front of room). I felt much better when I walked into the lobby and even more reassured when I was given a tower room (opposed to the motel style ones previously mentioned). The room was very standard, but was nice and clean. My kids loved the pool area, and so did I. Pool itself was your normal hotel pool, but the tropical courtyard was really nice. My kids also enjoyed the indoor play structure/park and mini arcade. It was really neat to see large families and groups of friends gathered by the pool watching their children and having a drink/breakfast/dinner (depending on time of day). There are plenty of tables and private gazebos for groups to gather. There is also a bar/snack bar that wasn't open. Anyone who has been to the old Wheels Inn in Chatham or traveled with sports teams in the 1980's/1990's can appreciate the nostalgic charm of this place. There are 2 hot tubs overlooking the pool. I would definitely go back with a group of friends and our children. There is an Irish pub attached to the restaurant that was nice. We ordered breakfast which was good and reasonably priced. The only negative in my opinion was the appearance of the rooms from the outside, which is disappointing, as these are the only ones that overlook the pool (my tower room did not); and the location. Definitely not a fancy place, but lots of fun for families.

    5
    « best birthday ever!! »

    wonderful hotel, customer service fantastic! very clean, pool and hot tubs clean and kept well, restaurant great service, my son only likes staying there he says they have the best pool.... love the fact there is coffee shops and mcdonalds next door and other restaurants walking distance, its away from the niagara fun life but not far of a drive 5-10mins

    4
    « Good, but could be better »

    The staff at the hotel were excellent. I over all enjoyed my stay and would most likely stay again. However, I was not impressed that I had no access to a microwave or a fridge. I personally don't like the soap dispensers in the bathroom and generally speaking the soap, shampoo and conditioner did not work very well. Also, I had a man walk into my room without knocking at 9:30 am to clean my carpets. I am a female and was standing in my towel as I had just gotten out of the shower. Having this happen is a very unpleasant experience, complete violation of my privacy.

    3
    « Good but not great! »

    The reason you come to this hotel is for the pool area and hot tubs. So much fun for a winter get away to kick back and have some drinks and relax like you are away. Other then that not sure it's worth $175 per night during the weekends. I stay at other hotels in the region and they offer dinners and breakfast plus other perks if you are paying $400 for a weekend get away. The rooms need updating, and my room stunk like smoke. The carpets are at least 20 years old. Staff are friendly, Steve the bellman was very helpful and made sure we got to our room and had everything we needed. No blow-dryer unless you ask for one, as well as soap and shampoo which I find really strange. Over all experience was fun. I personally think other hotels in the area have much more to offer for the price you pay for a Niagara get away.

    5
    « Struck Gold »

    When we chose to stay at the Best Western Cairn Croft for a second year in a row, we struck gold! We pride ourselves on trying out different places around the world. But once you've been in a car with a 10 and 14 year old for 13 hours, you want peace of mind with your accommodations. After a long drive from the States, we were welcomed with a speedy, friendly check-in. We opened our room door and was greeted with an immaculate, spacious room. We unloaded our snacks in the fridge, and we prepared the kids for the wonderful pool. They always enjoy making friends from literally all over the world at Cairn Croft. For all of my fellow foodies, PLEASE do yourself a favor and get your meals at Doc Magilligans. In particular, the Taste of Ireland entree is infused with delicious varying flavors that will blow your mind!!! #flavortown Thank you Cairn Croft for yet again allowing us to have a Wonderful Canadian Spring Break vacation. Even though the bulk of our activities were in Toronto this time, we had to return to you and we don't regret it!

  • 4
    « Expecting more for "Plus" »

    The rooms were clean and the beds comfortable,there was not enough disability parking and it was a long walk to the room.It would be ideal for young families due to the pool area.There was no free breakfast as received at other locations.The "plus" from my last Best Western stay was, I had to pay for parking, breakfast and a tourism fee.I will be rethinking my next bookings.

    4
    « Nice place to stay »

    Very nice hotel. Rooms are big, clean and will maintained. Had a nice pool area and kid play area. Right on the red Wego bus line, which was the only Wego line that ran late at night. This allowed me to go to the Falls at night to see the light show. I assume in the touristy season the green Wego bus line runs later than 5 pm. The Irish pub attached to the hotel has great dinner choices. Breakfast quality is good, but I experienced very slow service. Lundy's Lane to too far away from the falls to walk, but the bus service makes for this.

    5
    « Wonderful hotel and restarant »

    Very Clean. Friendly and welcoming Staff Pool and hot Tubs Excellant Food great portions Same room we stayed 10 years ago. Courtyard rooms great overlooking the pool Had to Pay for parking this is because Niagara Falls

    5
    « Good location, friendly staff »

    We often venture back to our hometown of Niagara Falls to visit family. We choose the Cairn Croft because it is in the hub of the city for a good price compared to any hotels closer to the Falls. Also the added feature of the new restaurant and lounge Docs, makes it a perfect meeting place for us to hook up with old friends during our stay. Love this place for excellent value, convenient location and fun times.

    4
    « Good place for family with kids »

    The hotel is good; clean friendly personal, good for family with kids. Nice swimming pool For me without car, it was a bit far from the areas I needed to visit. I would recommend this hotel to anyone, but for this location a car is needed

    5
    « A nice family hotel »

    This is a great place for families to stay. The pool area is beautiful. It's a short drive to the falls and other attractions, but only takes a few minutes. The only problem is parking. You have to pay to park everywhere down near the falls and attractions in that area. There is a bus, and it maybe a good idea to research how the bus system works before you make decision.

    4
    « Book a tower room. »

    This is a well run clean hotel a little out of the tourist district. The hotel offers a great indoor pool area for the kids. I found the room to be clean and comfy. Wish they would get rid of the soap and shampoo dispensers. Kinda tacky. Parking is $10. plus HST. I will stay here again.

    4
    « a night away »

    I would certainly recommend this hotel to anyone traveling to Niagara Falls. Sure its not right in the Falls area however it was easy to find and a two minute drive to the falls. No breakfast offered however there is a restaurant adjacent to the hotel..Doc Magilligan's and they are opened for breakfast ,lunch. and dinner .Nice faamily place.The pool area is quite nice and has an area where kids can play.

    4
    « Love this place »

    We brought our son here for a few nights and had a great stay. Much more comfortable than a more expensive hotel with him, he could walk around the court yard and we could walk him into the restaurant without going outside. He liked the arcade and slide area and we all got to swim (warm water which is good because he's still young.). Very family friendly, this is my top choice when staying at the falls.

    5
    « Awesome time!! »

    We did a little March break getaway to this hotel and we loved everything about it.We had adjoining rooms with my 2 daughters and children on second floor courtyard view. The whole pool area was amazing like a tropical getaway. The rooms were very clean and had everything we needed. Beds were so comfortable and had the best sleep. It was so nice to step outside your patio door and have lushious trees and palm trees all around the pool area and sit on a little bistro table right outside your room and have coffee. Loved everything about this hotel. One of the best!!!!

  • 5
    « What a lovely treat! »

    My two girlfriends and I went on a girls weekend and had a great time! The room is standard with 2 queen beds and we got a cot which cost $10 per night. Along with that cost we had to pay $10 per night for parking which is cheaper than other hotels. The room does not have any fridge or microwave so we tried to keep things cool with ice but I would suggest you bring a cooler if you can to keep things cold. The pool area is lovely with sky lights, 2 hot tubs, lots of tables and chairs, some loungers as well as lush trees and bushes to make you feel like you are on a tropical vacation. They also have a change room close by with showers and a washroom. I would suggest if you are an adult with no kids that you take a tower room as the rooms around the pool are very noisy. I was surprised that the TV channels were very limited at this hotel as well as another Niagara Falls hotel I visited and there is no channel to show what is currently playing so you just have to flip through each channel. One thing I like to do after a long day walking around is to veg out to a good movie or show but there was absolutely nothing available besides so non English channels, one kids channel, sports and shopping. Very limited. The beds were comfortable (and the cot too!) and the place was clean although it did seem older. We had a No Frills, McDonalds, and Rexall right beside the hotel which was very handy. I didn't notice any noise even though we were on the street side which was great. The highlight for me was Doc Magilligan's Pub which was to the left of the lobby. Their chicken wing chowder is unbelievable!!! and we enjoyed several meals there as well as a live band on Sunday night. The staff were very friendly and helpful and I would highly recommend this hotel for a getaway.

    4
    « Good enjoyment of a long weekend getaway »

    This hotel features very nice indoor swimming pool and a pool bar. It is a good choice for families with kids who would want to explore Niagara Falls and at the same time relax in a hotel with resort-like settings. The hotel features nice spacious rooms, Wi-fi is free, and internet access readily available. Parking is for a modest fee. There is an option to charge electric vehicle too. For Irish beer lovers, there is a Doc Magilligan's Pub right at the doorstep of the hotel. There is lots of shopping nearby: No Frills for groceries, Rexall PharmaPlus, RBC etc.

    4
    « Good family hotel »

    Definitely a good pick when staying with a family. Decent size pool and good play areas. Courtyard rooms are convenient to the pool, however much louder than other areas of the hotel, not recommended if you go to bed early or like to sleep in. We stayed over March Break and felt the hotel had good value and was enjoyable for my kids. Comfortable beds

    2
    « Worst Hotel of our 14 day tour »

    I rarely give a rating less than 4, but I could not honestly rate this Hotel above a 2. Being an Aussie, I'm used to fresh air, and the fact that this was an atrium hotel with an overwhelming chlorine taste and smell throughout from the central pool area, was not impressive. This permeated the room and mixed with the musty smell therein. The room was small, dark and old. The noise from loud patrons in the pool area kept us awake until curfew at 10pm. I asked for an electric kettle so that I could make a cup of tea, but was told that patrons only steal them, so they didn't supply them any more. Doesn't say much about their clientele! I would certainly find a different hotel if I were to visit the area again.

    5
    « Great Family Spot »

    We have been coming to this hotel for years, Our children have grown up coming here. The centre courtyard is the perfect play/meeting spot as we sometime come with other families. It is resonably priced and we often have a meal at the hotel and play games and have snacks in the courtyard. We do stay at other hotels but for a great value and family fun you cant get much better. The staff is always helpful and friendly. Thanks for the great times and we look forward to many more.

    5
    « GREAT HOTEL AND DEAL »

    staff was great , restrauant was great, food excellent. Pool area was very nice pool was cool but refreshing and hot tub nice temp We had a package which was good deal Breakfast was not worth what we were told the credit was but it was in the package

    5
    « Cozy »

    We stayed for two nights. They have really nice rooms and there lobby is beautiful. They have an indoor pool with arcade games for kids and kids alike. They serve free breakfast. The food is pretty good. The hotel maids kept the room neat. We enjoyed our stay and will most likely be coming back.

    4
    « Courtyard room on the pool »

    We loved the room on the courtyard and used the pool, hot tub and patio a lot. It was lovely to sit on the patio in the morning getting ready for the day and wonderfully refreshing after a day of sightseeing. A bit noisy but to be expected as there were a lot of children. Take note that parking is extra.

    5
    « Business Winter Paradise »

    Location! Location ! Location ! I am a business traveler and try to keep my room rate to less than $ 100 while still enjoying a few amenities. I had been using Holiday Inn Express and Best Western as a bit of a change from Choice Hotels. This on Lundy's Lane was a nice surprise. Niagara Falls - in the off season - is competitive and I had a room on the interior pool for under my goal of $ 100. Now to be fair I asked about summer rates and they COULD be as high as $ 200 - not my problem. Hotel clean - room clean - staff WANTS your business and it shows. Best Western is up there in price but the attention to details makes them great and this hotel was no exception.

    5
    « Tropical Oasis in the Freezing Tundra »

    What an amazing place and stay!!! We made a weekend trip last minute just to say we went somewhere because our Caribbean vacation was canceled due to weather conditions. We live very close and I just wanted my young son to be able to swim. Naomi found me a fantastic room!! The feel of the pool allowed me to feel as if I was on a warm holiday, even though it was snowing outside! The staff it great, the food at the hotel restaurant is delicious and the place is well kept. Planning my next trip now!!

  • 4
    « Get a Courtyard Room »

    Good place if you have kids, just make sure there are no hockey tournaments when you stay lol, anyways it's a nice room, especially if you can get a "courtyard" room, very cool to open your patio door and the pool, hotubs, bar and arcade are right there, you can pretty much stay in your bathing suit the entire time you are there if you get one of these room, we have even stayed in an 2nd floor room in the courtyard, a bit cheaper, and you are still near all the things I've mentioned> But remember you are not really within walking distance to the falls, probably a good 35-40 min walk if you did, maybe a bit longer, but you do have a min fridge in your room and there is a No Frills next door for snacks, nice place, we always like it here.

    5
    « Great and comfortable stay »

    We stayed here for two nights in August 2015 after driving from NYC. We found the place no trouble, and were given the key to our room by friendly, helpful and efficient staff. When we showed ourselves to our room there was someone's luggage already in it which... was a bit odd, but when I went back to the concierge desk they couldn't have been more apologetic (there was a mix up with a large group booking and rooms had been changed). It wasn't a problem at all, but the staff insisted on giving us some breakfast vouchers by way of apology! Very welcome but unnecessary. The guy behind the counter also very kindly leant me some tools so I could perform some minor repairs to our hire-car which had been slightly damaged in NYC. The room itself was large, quiet, spotlessly clean and very comfortable. We ate that night in the next-door irish pub which gave good value, hearty meals. And again, breakfast next morning in the pub's breakfast was filling and very reasonably priced (even if we had't have had free vouchers!). From there we spent a whole, unforgettable day admiring the Falls (from both sides) which are about a 30 minute walk away. We wish we could have stayed longer at the Cairn Croft as this was the nicest, friendliest hotel on our road trip. Thank you!

    5
    « We love this place!! »

    If you are looking for a very nice place to stay and relax and/or to enjoy Niagara Falls for a very reasonable price, this is your hotel!! Everything is so comfortable and convenient and believe it or not FUN!!! The newly renovated Irish pub is really great!! There are live bands every weekend and we haven't seen a bad one. The pool and courtyard is terrific!! I've stayed here for years and wiill continue to do so.

    2
    « No security »

    My husband and I visited once again last weekend. ...for the last time. Adult hooligans and their offspring who have no consideration for other guests, both in the courtyard (pool and hot tub both had garbage, beer bottles, etc around them, as well as the courtyard being left a mess), and the very young children running and screaming down the halls in the uber early hours of the morning.....and nothing was done about it. Disappointed to say the least, but we've seen this hotel (and no the attached pub) rapidly decline in the last 12-18 months, so we should have known better.

    4
    « No place but this place! »

    I have been going to this hotel for the last 14 years. I started going when my kids were young and I go at least 3 times a year . I like this hotel because it offers so much for the family or just a quick quiet getaway. With the two hot tubs and indoor swimming pool - your stay will be unforgettable. Just outside the hotel you have a No Frill to pick up snacks, a drug store a couple minutes walk and one of my most favourate discount stores all next to the hotel. For food, you have Pizza hut, Mc Donalds , Red Lobster and even 4 different pizza/ Sub places a short walk away. This hotel is just a 10 min. drive to the falls and the sites around the hotel are endless. The best rooms are in the court yard , but if you want I bit of quiet time just order a drink from the court yard bar and stay in the tower or the coach house. Just give them a call and you'll have a great time. Pat

    5
    « Pleasantly surprised »

    Well we usually stay at a Best Western. When we come to the Falls we also got a deal with other brands because of a Fallsview. Moving forward that will change. This Best Western was clean, nicely decorated, courtyard pool and restaurant attached which also offers gluten free food. I heard that they make the best chocolate peanut butter cream pie. My son is staying here for his Honeymoon in May and we intend on returning in June for our 35th wedding anniversary. Only 5-8 minutes from the Falls. Perfect........

    4
    « Good experience »

    We were very pleased with our room and free wifi and reasonable $10 parking fee. I hate when resorts stick you with insane parking fees and resort fees!!! The location was good for us as well. Close to the U.S. Border. They matched the online promotion because I was having problems booking online. The room was very clean and it had a good size closet which I always appreciate. The mattresses were also comfortable. The girls at the front desk were pleasant and helpful. No complaints here. We would probably stay there again.

    4
    « Nice Courtyard »

    We stayed at the Best Western for the indoor courtyard/pool area. My children loved playing on the playground and swimming in above average size pool. The hot tubs were an added bonus. The rooms are average in style and size. But what really makes this hotel stand above similar level hotels in the area are the rooms in the courtyard. They have a nice table outside each room where you can sit and relax after a long day at the falls. We even played games and watched other families have dinner outside their room. The one thing that was a surprise is each room in the courtyard has an outside door enterance. I had no issues with this but when there is inclimate weather it is hard not to track snow/mud into the room as the carpet starts right at the door. Overall it was a nice place to stay for a reasonable rate with an excellent courtyard for families.

    5
    « Amazing Hotel, Staff & Restaurant »

    Definitely our a new favourite place in Niagara Falls. The courtyard is great for the kids, they love it. There are plenty of tables / chairs for family to gather around. There is a convenient lounge close by if you want a Pina Colada or some popcorn for the kids. The Irish restaurant beside has some of the best food I have had in Niagara Falls. Finding good food in the falls has always been an issue and this place totally changed my perspective. Never tried it before as I didn't think of a Pub as a place to go and eat - I was sadly mistaken. This is not your average pub. This is clearly a $2million dollar restaurant / pub with imported decor and beautiful bar that must be imported from Ireland. The rooms are clean and tidy. If you are older and are not good with stairs you may want to try and reserve a ground floor room as there is one flight to climb on the 2nd level if you plan on being within the courtyard.

    5
    « Very nice stay! Clean and comforting »

    We booked the hotel just before Valentine's day on Groupon. I have called the hotel and got upgrade for extra $25/day to a King size bed/Jacuzzi Executive Suit, which is excellent price! We stayed two nights, the room was impeccably clean, with refrigerator and microwave with complimentary Caffè and Tea. The Jacuzzi situated within the bathroom. Extra blanket for cold nights was available as well. It is a quiet sizeable room, for two people it's perfect! Downstairs was the poolside area; beautifully made gazebo and play park for kids, swimming pool and two hot tubs to relax. No complimentary breakfast, however the Hotel has an authentic Irish Pub: Doc Magillighan where hunger can be extinguished at any time of the day. Excellent food, nice spot for a night out as well. The staff at the desk was pleasant and very helpful. They handled the crowd with ease, professionalism and with excellent customer service skills! Thanks for all the help! All together we were very pleased with our choice to stay at this Best Western this time... and surely, we will be back!

  • 4
    « Great Place »

    I really enjoyed my stay at this hotel. The rooms were clean, staff were friendly and very attentive to our needs. The pool and hot tubs were great and I think the rooms pool side were awesome even though I did not stay in them. We had food from the pub attached to the hotel and it was great. My only negative was there were no safes in the room nor did the have refrigerators. Other than that all was great. It's also in a prime location on lundy's lane just outside of the busiest area but still very close.

    5
    « It's all right here! »

    Great place to stay - plenty of parking - rooms are very nice and comfortable- everything is right there so it's a good location There is an adjoining Irish pub with great pints and tasty food and the staff at pub and hotel are tops.

    4
    « Great location and a beautiful view! »

    When visiting Niagara Falls this past December with my boyfriend, we decided to use a groupon deal and stay at the Best Western Plus Cairn Croft Hotel. You have to pay about $10 a night for parking, and there is no breakfast served for guests. This place was very lovely but also very vacant. I did not see any other travelers staying within the hotel, besides the few that were in and out of the connected Irish Pub. The Pub was AMAZING. Great staff, and great prices. Most attractions around this are tourist priced so it was a nice feeling that we could come back to our hotel and drink for a normal price. Plus...we could just walk upstairs to our room instead of driving around. The hotel was very clean, although there was a throw blanket that was found in the closet that smelled terrible. Otherwise, the hotel appeared very clean. The pictures fit true to the view, there is a large garden area/bar/pool in the back and a very "summery" feel to the hotel. We did not use the pool so this did not affect us and I cannot comment on the cleanliness, although there was a sign to shower before getting in. Overall I would definitely recommend this hotel to anyone! Wonderful experience!

    5
    « Don't overlook this hotel »

    We just checked out today after staying here for two nights. We wanted to get away for some R&R, and this property delivered. The Courtyard area was fantastic and felt like you could be 1000 miles away. The hotel is very clean. We've stayed at much more expensive hotels (Delta, Marriott, Sheraton) and this hotel was immaculate and well kept. All the staff were friendly and helpful. Nice that it is a family run hotel. We ate two nights in a row at Doc Magilligan's (the pub attached to the hotel) and the food and atmosphere was excellent. We'll be back for sure. A well run hotel with staff who care.

    4
    « A treasure »

    When travelling to Niagara Falls we usually stay at a hotel right by the falls, but decided to stay at the Cairn Croft this time mainly because of the great deal being offered. And are we ever glad we did. The staff were exceptional, very helpful, friendly and always with a nice word and a smile on their face. Although we didn't use the pool, we thought the tropical feel was nice and were sorry we left our suits at home. The room was very nice and the bed was more comfortable that usually found in hotels and the pillows as well. Attached to the hotel is Magilligan's Irish Pub. The food and staff there were exceptional as well. Deifintely will visit the Cairn Croft again.

    4
    « Great family place! »

    We have been going there for years... taking our young son and my husband and I. Great pool. Always stay on second floor (little quieter) with pool view out front. Clean rooms. Weather is always perfect! (take shorts, flip flops even in winter months). We enjoy the restaurant and have stayed for entertainment. You can take our own cereal, drinks and snacks and keep in room, or eat on our "patio". All three of us always enjoy our stay, the pool and pretending for a bit that we have gone "south!"

    5
    « Nicest courtyard/pool in the city...Superb central location »

    The Best Western Carin Croft hotel is located right in the middle of the city of Niagara Falls Ontario on the busiest street in the city, Lundy's Lane. The hotel does not have a view of the falls although it is right on the main bus lines that can bring you there in minutes and it is just about a 30 minute walk from the Falls or a few minutes drive. Trust me, it is more economical to take the "we go" bus than it is to drive and park your vehicle closer to the Falls attraction itself. Conveniently located near many many fast food restaurants and some souvenir tourist places and not far from the Factory Outlet Mall, this hotel is worth your while. I think that it's best feature is the pool area. So many hotels have an indoor pool... but almost all of them are small and enclosed places that aren't very exciting. This pool is surrounded with a beautiful indoor courtyard and if you visit during the winter months especially - it feels like a little tropical getaway. Aside from the pool, there are two hot tubs and a children's play area and arcade. The pool is just down the hallway from the fitness center as well. One of the best rooms in the hotel - in my opinion - is A second floor courtyard facing room. Granted, it is accessible only buy a small flight of stairs so if mobility is a problem you would be better off on the ground floor. For her birthday, I brought a good friend of mine to the hotel for a girls night out. We loved the view from the room which was of the entire indoor courtyard. Lots of trees and ferns and live plants. Nice and warm, and surprisingly - the air was not stifling with chlorine as so many pool areas are. It was very enjoyable. We really enjoyed the balcony that was outside of our room because we could pull up a small chair and table set and just sit outside and talk or eat or enjoy a coffee and just relax. Our room was fine as well with two very very comfortable queen beds. The room was clean and more than functional for us. We were happy that it not only had a coffee maker but also a small fridge. That is always appreciated. Parking for hotel guests is $10 a night - which is not a bad price, but I still do think it's not nice to charge for parking when you are staying at the hotel - and we found all of the staff... & I mean everybody! From the front desk, to customer service on the phone when I was booking, to people who are cleaning the pool and cleaning the rooms, every single person who worked there was friendly and said hello to us. Everything was very clean and very welcoming and very nice. One of the two hot tubs wasn't working perfectly - the Jacuzzi jets did not function but it was still nice and warm - and that was the only thing that I can say was not working perfectly. I would definitely come back again and I would love to stay in the same room and enjoy this experience all over again.

    5
    « Fabulous Winter Get-Away »

    This Hotel is a bargain retreat in the midst of the winter. The pool area has a relaxing, tropical feel. There are palm trees all around the inside pool area. A lovely gazebo is located at one end of the pool. It is lit up in the evening, so it is a great place to play cards or a game or sit and talk. If you are in need of a little Rest and Relaxation it is a great choice in Niagara Falls. It is especially nice to stay in a room with direct entrance to the pool area. There are patio tables outside those rooms where you can relax and enjoy the pool view. The pool isn't too deep, so it is a great place to take children. I liked the room we had on the main level. We were able to park right outside our room and had direct entrance to our room from the outside, but we also had direct entrance to the inside courtyard/pool area. The rooms aren't fancy, but they have the basic amenities. The hotel is located close to many eateries and is even beside a grocery store. It is a great place to take a family!

    5
    « Awesome hotel »

    Truly one of the best hotel experiences we have ever had. All of the staff were so nice and the tropical courtyard was so nice. We had a room on the second floor in the courtyard and the room was very nice with comfortable beds and an awesome view of the pool area. We've decided to make coming to this hotel a yearly tradition. Also, the attached bar Doc Magilligans was excellent and had good live bands every night. Decent priced food and drinks as well. Definitely would recommend going to the bar on Friday and Saturday nights to listen to the music.

    3
    « Best Western Cairn Croft Niagara Falls »

    Fantastic court yard with a heated pool and two hot tubs. (one was working during our stay). The room itself was ok. The exception was the beds which were very hard and uncomfortable. Not a very good sleep... which is primarily why you have a room. :/

  • 2
    « Adjoining Rooms »

    This was our third visit to this hotel. We stayed here previously for a honeymoon this time we were back with our three children (all teenagers) as such we asked for two rooms and we were very happy that we were able to be accommodated in adjoining rooms (4 queen beds). The rooms were perfectly clean and the temperature control worked well. The hotel staff were nice, the pool area (busy) clean and well light. My husband and I soaked in the hot tub and enjoyed some conversation with another couple staying however the hot tub was not hot, it was barely even warm. A complaint I had this visit is that there was a live band playing in the pub downstairs but the band was LOUD; we were on the 4th floor we could hear the music as well as the loud bass bombing throughout the hotel. I called down asking when the band was expected to be finished as we were trying to sleep and told that they would be playing until 2 AM and that they staff could do nothing to lower the noise level. This I found unacceptable as they are entertaining only a small number of the guests and unfair to the majority of guests whom may be having difficulty sleeping with this racket. As stated in my previous review this is a poor location for falls accessibility, however that is not the hotel's fault. It is close to the outlet stores and the Lundy's Lane historical attractions (graveyard/battlefield and museum). The complimentary computers to use near the pool are slow.

    5
    « Friendly staff from start to finish »

    Amazing staff and friendly service. Staff made the experience wonderful from start to finish. The room was spotless. Restaurant was great. Pool area was beautiful and very relaxing. Only quick drive to everything to see. Will definitely be back!!!!

    5
    « Realxing Enjoyable Stay »

    Our stay here was very enjoyable and relaxing. The room was very clean and comfortable. The pool area was great along with the included hot tub. The pub on site, Doc Magilligans had great food and atmosphere. The entertainment was excellent as well. The manager as well as the staff were very accommodating as well. I would highly recommend staying here. We have been here 3 times and will be going back.

    5
    « Winter Oasis »

    We have been to Niagara Falls a fair amount. For our recent stay, we wanted a place to relax and get in out of the cold. The BW Cairn Croft completely filled the need. We hadn't stayed here before and had a few questions prior to booking. I called and talked to Innis who was extremely pleasant and addressed all matters. Three things make the Cairn Croft an exceptional location: Reception staff, the Courtyard and Doc Magilligans (separately reviewed). On arrival, we were warmly greeted by Paul who checked us in both quickly and courteously. All Reception Staff we chatted with during our stay were cheerful and happy. The Courtyard was the oasis for our stay after having driven through heavy snow squalls. It was greatly appreciated that the area was closed down at night and things were quiet for sleeping. On one evening, we had a pleasant conversation with Paul who stopped by while making a round of the premises. Our room, which was adjacent to the Courtyard was well maintained, but showing some evidence of needing some TLC. We also prefer soap bars rather than the liquid, but this was minor. On the first night, we had quite a cold draft coming in through the outside door. Fortunately, there were enough bath towels that we could use one to block the breeze. We will be back.

    5
    « Our little getaway »

    We enjoyed the hotel very much - The service is excellent - They had great live music on two nights in there bar - The bar/restaurant is an authentic Irish pub - very clean and the food was great - had an exercise room which came in handy

    4
    « Great hotel with large and clean rooms. The pool is great and two hot tubs! »

    This place has very clean rooms and lots of space as well. The beds were comfortable and we heard no noise except for some in the hallway. The receptionist was very nice and helpful as well. Nice hot tubs we found very relaxing. Our room had a spotlight shinning right into it and the blinds wouldn't close all the way but overall great experience. Great breakfast for 8$ in the pub below. Worth a visit.

    1
    « Run Down...getting worse »

    I wouldn't recommend this hotel anymore. Hallways upon entry filthy dirty. Elevators are small and long waits. Noisy. Parking is difficult. You can't leave in the afternoon because when you come back you won't get a parking spot. Beds are lumpy. Matresses need to be replaced. I would suggest you pay a bit more and stay somewhere nicer.

    3
    « Winter shopping get away »

    Set away from the hustle of the busy tourist areas, Best Western Cairn Croft is a nice hotel/motel perfect for families with small children. The pool area is clean. The water was nice and warm. The arcade is perfect for those young gamers. The rooms are small but clean. A nice place for a quick trip for a young family.

    5
    « Great Hotel and clean room! »

    I was very impressed with the Best Western "Cairn Croft" hotel overall. I travel on business and prefer to stay in Best Western's when I can. So I decided to give this hotel a chance rather than stay in the other hotels closer to Niagara Falls. I was impressed with how clean the hotel was and the cleanliness of my room. The housekeeping team were amazing. Good job to all of you! My only small complaint was that a button on the dryer was broken which forced me to have to use a "less heat" option. But otherwise I would definitely stay at this hotel again!!

    5
    « New Years 2015/2016 »

    We have been going here for 8 years or more and every time we enjoy ourselves :) The staff is amazing :) Rooms are great,love the pool and jacuzzi tubs <3 Special thanks to Paul this year as he went out of his way to make sure we were happy :) We just love this place <3

  • 5
    « Great Stay with the Family »

    Stayed there this weekend for my sons bday. The hotel was very clean and the staff super friendly and courteous. The pool area and general maintenance of the grounds was very well kept. I would definitely recommend eating at the Irish pub there. The food was good and reasonably priced...lots of entertainment and a live band....the kids enjoyed it. The pool area is open til 10 so the kids (10 & 8) were able to enjoy some swimming in the evening and mom and dad relaxed with some wine :)....all and all a great place, I will definitely go back.

    3
    « New Years weekend »

    Nice room in the tower, clean and comfy, although a frige would have been nice. The pool and courtyard area was beautiful but very loud, lots and lots of kids. I really wish there would have been "quiet" adult pool hours! We didn't get to use the pool because of it and getting joined by 5, 8-12 year old when relaxing in the hotub is uncomfortsble to say the least. If there were adult hour, I'd definetly go back! The Irish pub attached was Awesome and completely made our stay worth it!

    4
    « Good Value for our Winter Getaway !!! »

    We were quite pleased with the facilities. The reception, check-in and check-out were very quick and efficient. We took advantage of their Winter Escape Package by booking directly with the hotel. This package didn't appear on any of the online booking sites so you might be better calling the hotel. The package included the room, breakfast for 2 for both days and a $50 dinner voucher at the attached restaurant. We asked for and received a "tower" room which didn't give us a view of the indoor pool. Frankly I think this was a good decision as the odor of chlorine was noticeable in the hotel lobby, but not at all in the tower. We ended up with the room connected to the elevators, but we absolutely never heard them at all which is a good thing. The attached restaurant is quite nice. The breakfasts come complete with several choices available and they include your beverage as well. The dinner we

    4
    « Good time with kids »

    We had a good time at Cairn Croft Best Western. Having been there 3 previous times, we decided to stay in building part of hotel with joining rooms as there were 3 couples. We ended up not realizing that building rooms didn't have fridge and microwave in those rooms.. Not the end of the world as a small cooler and ice and going downstairs to use microwave solved any issues with making kids cereal. Pool and garden area is always fun especially during winter times so kids had a blast and overall trip was fun. Restaurant was not ideal as we had breakfast there and waited almost 1-1/2 hours to eat while seated.. Other then that, it was nice.

    5
    « Nice stay and a hop, skip and a jump from the the Falls »

    A great alternative to staying right in the core of the Falls. We stayed in the tower section of the Hotel on the top floor (5th FL). The Hotel and King room was very nicely updated, clean and quiet. I would recommend the Tower section to lodge as there is an older motel style section to the premise as well. The bed was extremely comfortable and the Hotel within minutes of a variety of eateries and attractions. There is an Irish Pub on site which we did not take advantage of. There is a $10 parking fee per night. We were a 7min drive from Clifton Hill, Niagara Falls Parkway and FallsView Casino. Overall an excellent experience and would recommend and book this Hotel again in the future.....

    4
    « Winter Escape Package - Good value »

    Our Winter Escape package included breakfast for two and a $25 dining voucher. Good location, pleasant restaurant, friendly stuff, free parking on site. Shuttle to the Falls right in front of the building. We did not use the pool/hot tub. A bit too strong of a smell of chlorine. We consider returning.

    2
    « Noisy pool area »

    We got this hotel stay as a gift. The pool area is beautifully landscaped with tropical foliage. We had a courtyard room with the door of our room right off of the courtyard area. We could hear EVERYTHING going on in the courtyard ALL NIGHT LONG. Noise constantly..

    5
    « Very Clean and Friendly »

    My boyfriend and I spent two nights here this past weekend. We were going to be late checking in and called to let them know. Lillian, the woman at the front desk was very nice! The next day the Maid service called our room to ask if we required room service. Even though we said no, she still triple confirmed only for our comfort. Food in the pub was great and your coffee is always topped up without asking :)

    5
    « Favorite hotel in Niagara Falls »

    This was our second stay at the Cairn Croft at Christmas and will be our only stay from now on. From the moment we checked in to check out the staff at the front desk are amazing. So nice to see employees who actually care about their guests, I give credit to management for this too. I am originally from Niagara and have stayed at a handful of hotels on the Lane, Best Western is the best overall for quality and price. My husband and I enjoy Doc Mulligans, a good meeting place for our friends for a holiday get together. The bartenders and staff were very good to us, we enjoyed watching the US/Canada Jr hockey game on the big screen. Our room was on the 5th floor it was so quiet we thought we were the only ones there..lol There is a courtyard with an indoor pool and if my now adult kids were still young those rooms would be perfect. Our room was spotless and only thing missing was body lotion, but did like the shower conditioner/shampoo soap dispensers. Thank you to everyone for a wonderful 4 nights!!!

    5
    « Pampered »

    After a hectic holiday season we decide to stay at the Best Western for a well deserved Christmas break. We had booked the queen / fireplace room which also included a mini fridge and microwave, something not mentioned but greatly appreciated. The room is a good size, both the bed and love seat very comfortable. Besides the central location of this hotel the heated pool brings us back time and time again.

  • 4
    « Last minute getaway »

    At the last minute I decided to book a little getaway 2 days before Christmas. We chose the Cairn Croft because it looked nice with the indoor pool and good location on Lundy's Lane. Everything was great! Nice warm pool (kids loved it!) Very friendly staff. The pub was a bonus for daddy! :-) We will definitely be back for another winter weekend!thanks again, Patrick Coleman, Syracuse, NY

    5
    « Top reccomendation! »

    We treated some friends to a night in the Falls. It was their first night away alone without kids in five years. I booked through Best Western Rewards (dead easy), and called the hotel to get a feel for the rooms. Staff were great! "Lilian" ensured we got quiet rooms away from the pool. Check in was a breezer. All the staff were attentive and friendly and helpful. I got my Diamond Member upgrades and the rooms were fantastic and clean. Would definitely book again!

    5
    « Dec 2015 »

    Excellent hotel for families with indoor playground and pool area with a tropical theme. Very clean rooms with comfy beds. In-house restaurant serve $6.00 breakfasts. This is our go-to hotel in Niagara Falls.

    3
    « Good hotel for good price »

    I stayed at this hotel with 2 of my friends on December 19, 2015. We travelled from Sarnia to celebrate my friend's birthday. We arrived early and were offered a room in the courtyard. We accepted the room because we were eager to check in. However, what the lady failed to tell us was that the courtyard is right in the centre of the pool and the play equipment for the children. The lady was super friendly, we just wish she had notified us of this, especially when we told her what our plans for the night were. We had to listen to children screaming until 9 at night, at it started up again around 8 in the morning. The hotel staff was wonderful, the rooms were clean, and the beds were comfortable. This hotel is more geared for families, in my opinion. If you're looking for something with less children, look into a different hotel. I will stay there again, only it would be with my husband and 4 children. I won't book for a girls night out again.

    1
    « Management no respect for hotel guests »

    We arrived at this hotel on a Friday to find out that the floor we wanted on was not available , No big deal we got over it , but it was booked in advance . So to accommodate us they stuck us around back with a couple of young loud hockey teams and parents . The kids were playing floor hockey in the hallway and it was tough to get through to our room . No help from the parents . Did I mention we are seniors one with a walker . The layout of the hotel is horrible from were are room was to the front desk . I proceeded to venture out to the front desk . When I got to the front desk to discuss our problem with the hockey kids and parents , the reply was . Sir we have a lot of hockey families here and we can't do anything about it . Thanks for all the help .. I must say though if it wasn't for Doc Magilligans Irish Pub the Worst Western Plus would be a big flop .To the front desk attendants your customer service was pathetic .Some day you will get the same crappy service and see how you feel .I will forward the dates to your management team . Cheers

    5
    « Great family stay »

    My wife (2 kids,7 & 9) and I stayed here on Saturday the 12th.This was our first time to this hotel.We do an annual stay over at the falls,but had always stayed at one of the high rise hotels by the falls.This hotel is a short drive to the falls.We went and viewed the Christmas lights by the falls.Well worth it.The hotel is near lots of restaurants and some shops.We booked the winter package which is a good deal,it includes parking(which otherwise is $10.extra) free breakfast and $25 credit for food and/or drink at the attached Irish pub.Doc Magilligan`s pub which is part of the hotel has great food for dinner and breakfast.The service was very prompt and courteous.The pub had a band play that evening also which was nice.We have no complaint`s about our stay.The courtyard with pool was great for the kids and we enjoyed the hot tub.Nice and relaxing atmosphere with the tree surrounding.The room was on the ground floor east wing.No chlorine smell there and 30 second walk to pool.It was very clean and a reasonable size. Lots of parking out back which is very close to our room.Convenient to have your car there,not like the high rise hotels where you have to wait for someone to get your car.My kids prefer this hotel over the other one.I would recommend this hotel,and we will return again,Very enjoyable stay.Thank you to all the staff for making us feel very welcome there.(special thanks to Jane who took our phone reservation and to Amber at reception..

    5
    « Comfortable, Convenient, Friendly »

    This was a great overnight stay. I slept very well and enjoyed the hotel's amenities. This location has a very welcoming environment and crew. The check-in process was speedy and easy. There was a parking fee that caught me off guard though when I arrived. The room had modern amenities such as a flatscreen TV, very clean bathroom with plenty of towels, and a coffee maker. The bed was comfortable. I fell asleep within minutes. I also tried out the restaurant next door for breakfast and that was very delicious. This location isn't too far from the falls. Just about 5 minutes of a drive. The wi-fi was in and out, but worked very well.

    5
    « We are SO going back ! »

    It was a trip my kids will always remember. My 7 year old son woke up and with his eyes hardly open he was asking about swimming:) The pool is the perfect depth. The shallow end is 3 foot and deep end is 4. He's not a strong swimmer so he was comfortable on his own and was pretty proud of his sweet front flips and cannon balls into the pool :) The temperature was perrrrfect! Nice and relaxing atmosphere, where we could have some cool canned beverages by the pool....we didn't get to stay long because there was so much to do in the city itself, but it was nice to kill off the last of their energy before bed and the best way to end our trip! Only dissapointment is that we were too busy having fun that we didn't take any pictures :)

    5
    « Oh, Canada and specifically this BW, HOW DELIGHTFUL YOU ARE! »

    What a remarkable stay! Popped over for a peek at the falls and found this paradise! Perfect for my young children with the pool hot tub and gaming area. This property deserves all the accolades because they are doing everything right! The bar has been set and it is sky high!!!

    5
    « Great place to stay! »

    What a wonderful place to stay, this is great weather you are staying as a couple, by yourself or as a family! The perfect place! Clean, super friendly staff, always try to accommodate and needs. I stay at the Cairn Croft several times a year and always have a 10+ experience.

  • 5
    « Peaceful and relaxing »

    While a little way away from the hustle and bustle of downtown Niagara Falls, this hotel is clean and has an excellent Irish pub attached to it. I found the staff caring and friendly and as a business traveller so much more enjoyable than the bigger chains in the area, where you are nothing more than a number. I would recommend it highly

    5
    « Excellent short stay »

    Hotel is very clean , quiet and accessible. Rooms are large and up to date. Chairs need to be replaced as they were old and saggy. The pop machine ( only one in the building ) was out of bottled water and hadn't been replaced before We left. The front desk personnel were quite pleasant and helpful. The toilets in the rooms should be replaced with low flow models and the one we had , had a periodic water run. Also too low , feels like you're going to sit on the floor. The shower needed a new nozzle or a good CLR cleaning as it had a high whining sound when in use. Mentioned this to the desk on checkout. I thought the extra Charge of 10 dollars for parking was excessive and was not mentioned on the website when placing the reservation. Overall pretty nice place for an overnight stay.

    5
    « Excellent Place for Families »

    We've been staying at BWCC for two years now, as a stop off between family in Ontario & Michigan. Wonderful staff, delivers food from restaurant to rooms. Rooms with courtyard of pool area are great for young families, beware the sliding glass doors are not soundproof so you can hear pool noises. In general the hotel quiets down after 10pm when the pool/spas close. The courtyard rooms are looking a little tired, especially the bathrooms. Shower heads are great with 3 types of choices. They have really improved internet services in all rooms. And the location on Lundy Lane is close to The Falls and highways while being off the heavy tourist crowd area. The restaurant and bar are awesome if you like Irish Pub food - has a children's menu which is a little pricey. Close to grocery and fast food places to help out.

    5
    « Friendly staff, good stay great value. »

    We stayed on Halloween so that we could dress up for Halloween, enjoy the live band at the pub and do a lot of dancing with the convenience of just going upstairs when the night was over. We accomplished this all, including a fantastic dinner at Doc Magilligan's Pub. The room was comfortable and clean and the staff were very friendly and accommodating. We used the pool and hot tub. No complaints! The value was excellent with the cost of the room including a full breakfast the next morning. We will come back.

    4
    « Beautiful Atrium, Accommodations OK »

    I'll start off with the positives: - The atrium is beautiful and the pool area was clean and comfortable. Some members of our family made use of the hot tub and pool while others just relaxed and read. It was nice to have this downtime after a long day of touring. We just wished it was open a bit longer. - The hotel is located close to a WayGo station and they sell passes to make getting around easy - The staff were very friendly and accommodating - The queen beds were comfortable and clean The negatives: - The hotel room smelt, but this is to be expected with the pool just outside. We sprayed some perfume that helped a bit and just got used to the smell. The smell was not bad enough to induce a headache, however the initial impression was skewed because of this. - The room setup is odd, the sink and mirror are outside the bathroom, with the toilet and bathtub being in one room. I always feel as though the doors are not clean when this is the set up. - The beds did seem close to the wall, but nothing unmanageable. Overall, if you don't mind taking public transit I would suggest staying here. The price is alright and it was definitely relaxing.

    5
    « I love this place!! »

    I have been staying here for many years. I have stayed at other places in Niagara Falls and the Cairn Croft is my favourite for value and comfort by far. The tropically set pool area is terrific. The pool water is clean and quite warm and the two hot tubs are even warmer!! The restaurant/lounge /bar area has been redone in the last two years into an Irish pub and it is fantastic!! I have stayed here over the years for both business and pleasure and will gladly continue to do so. The staff are very accommodating and efficient and above all very friendly and helpful. Bring your family or just the two of you and give it a go, you won't regret it!!

    3
    « Not the cleanest hotel. »

    Good value. Great location, right off the main strip so walking distance to most attractions. Breakfast was good. Beautiful atrium and pool area. Rooms are average and not very clean. Staff and desk clerks were friendly and helpful.

    4
    « Visit on Nov 7 2015 »

    We stayed with another couple on Saturday November 7th in the courtyard. We found the hotel to be nice although a little pricey for what you get. The pub out front was good. We were a little disappointed in the fact that only one hot tub had working Jets and that the courtyard bar was not open. (Reason we ended up at the pub) We also did not realize that there was a kids hockey tournament going on so we were over run by children with no supervision. While sitting in hot tub the kids were jumping in and out of the other hot tub and throwing a ball from up in the hot tub to other kids in pool. Not very relaxing when you have to watch for flying objects and made the pool unusable. Overall would return but would ask if there was any tournaments in town.

    4
    « Hockey Tournament Stay »

    Although this location is not directly on the falls, we found it to be convenient to everything. Our stay was with a team of 8 year old hockey players and their families and the staff was very accommodating (tolerant?) all things considered. The rooms were clean and the pool area was fun for the kids. The decor is a little drab but not that big of a deal and the beds were comfortable. Somehow our booking (arranged months ago) was switched last minute from Courtyard rooms - which we were looking forward to - to another floor. This is probably the only disappointment. Note that there is a nightly parking fee which should be included in the room rate in my opinion. Rate was better than other options, however, and value mattered on this particular trip.

    5
    « Our 'Go To' Place in Niagara Falls »

    We usually go to Niagara Falls once or twice a year because we enjoy the atmosphere.(Not the Casino and Not the shopping. Apparently there's a significant spectacular waterfalls nearby) We stayed at the BW+ Cairn Croft last year, and decided that it was pointless to find a better Hotel at such reasonable rates. They didn't disappoint.

  • 3
    « Decent Hotel but DONT stay on the Courtyard Side, Unreasonably noisy till late at night »

    Stayed here for a conference and pretty standard for a best western. I recommend you ask when you are booking if there is a hockey tournament group or anything involving large amounts of children. Stayed here 3 nights and had a room in the courtyard next to the pool. At any other time you might think this is a good spot. Try hundreds of children in the 5-10 year old age SHRIEKING in the courtyard next to your room from 10 am till 11 pm at night. They have to be out of the pool by 10 but can still run around, and play hockey all around the courtyard. Also, many times children ran through the conference rooms during presentations...with nary an adult to be seen behind them. I don't think I'd stay here again, of if I did I'd ask for a room on an upper floor on the outside of the building. Three nights now with little sleep. Unaccepable :(

    5
    « Excellent room and service »

    The rooms are a good size, with great swimming pool and two hot tubs and an area for children to play inside. The Irish pub attached to the hotel has the best Celtic food without being in Ireland! The area attached to the pool makes enjoying your stay easier so you don't need to use the elevator.

    5
    « Excellent Hotel But »

    Good people at the motel but the bar took off most of the domestic beers off menu so u have to pay more cause its mostly their premier beers so domestic beer is only Canadian --bud --bud lite not impressed

    5
    « The Best »

    Cairn Croft is the Canadian Garden of Eden. Spending time poolside under the canopy of their exquisite tropical garden is better than a vacation in Florida. It is our home-away-from-home in the winter and makes winter bearable.

    4
    « Good Value and location ... »

    I've stayed here several times while in Niagara Falls for a Conference booked at the hotel. It is slightly dated however the rooms have always been clean and beds are comfortable. The staff have always been very pleasant. It is still a very reasonable price for a hotel and well worth the value.

    5
    « Love this hotel »

    We stayed at this hotel while on tour and loved it. The hotel itself is lovely with nice comfortable beds. It is a little far to walk to the falls but there is public transport outside the hotel. The staff at reception were just lovely, so friendly and helpful. The restaurant on site has delicious food at a good price.

    4
    « Family Hotel - Nice setup »

    Stayed for 3 nights with family of 4. Including 11 and 10 year old. We stayed in the atrium with the pool. The room is small, but clean and had a fridge. The setup was great for our family as the kids could enjoy the pool and play area and we could sit right outside our room and watch them. Very crowded on Saturday evening. The hotel does a nice job closing the pool so the noise level drops at 10pm. The hotel is within walking distance to plenty of food and grocery. Had breakfast at the hotel once and was not impressed. Quick cab ride or WEGO trip to the Falls. Good family value hotel.

    2
    « If you have breathing issues or allergies, beware! »

    Had stayed at this hotel several years ago and loved it. Though the property is getting dated, the facilities were clean and check in was easy. When we entered our room though, the air was thick with chemical odour. Either the carpet had recently been shampooed or something had been sprayed. Our room had a back door that led to outside/open air and i figured leaving that open a while would clear the smell. Nope! As i have asthma, i had to (try to) sleep with the outside door propped open the whole night. Got up early and left immediately in order to feel better. Too bad as the set up with the pool and hot tubs in the courtyard is convenient and different than other places and enjoyed using that area. There is a ridiculous policy now of not bringing 'outside' food and drink to pool area as they have a restaurant and bar available to purchase their food in hotel. We, and many others ignored this rule and had snacks in the courtyard. This is a family hotel and they need to expect that patrons will want to bring drinks and snacks rather than purchasing everything. There is a 10 dollar parking fee which i see no reason for--especially since the lot was full when we arrived and we had to park at the rear of hotel and walk with luggage all the way around to main entrance as back doors are locked. Will not stay again which is unfortunate as location is good and pool area is fun. Also, the jets did not work in one of the hot tubs.

    5
    « BW Plus Cairn Croft is one of rare excellence. »

    From arrival to departure, registration staff, cleaning and restaurant staff, and the food; were all of professional caliber. The only problem was that the Blue Jays were making signs of future failure; but the tv reception was very good. 60 years of hotel comparisons - this is one of the best.

    4
    « Great overall »

    We had a courtyard room, sliding glass doors to a courtyard with luscious trees and pool/hottub. Beds were comfortable, quiet night. One downfall was the distance away from the falls, needed to drive everywhere. Would stay closer to the falls next time, great for sports teams or families

  • 5
    « room review »

    i have stayed at this hotel before. room wa clean. check in and check out was fast. i just do not like i have to pay for parking and there is no breakfast included as in other best western hotels. i think this is due to they have a restuarant on site. 5 minute drive to main area and casino. they do offer a shuttle/bus you can take for a nominal fee if needed.

    4
    « Great place »

    We stayed here for one night as part of a tour, visiting Niagara Falls. The hotel is a little way out of town, but this is a good thing in our opinion as Niagara is best described as a poor mans Vegas! Facilities were as expected and this was the first hotel of our stay that actually had an illuminated vanity area! We walked into town at night which took around 25 minutes, but got a cab back which was around $12. There is an Irish bar on site, but we didn't visit it. A comfortable place to stay.

    4
    « Victoria Falls Experience »

    I booked this hotel through groupon, 2 queen beds. The room was spacious and clean, it had a TV but no fridge. It had a nice pool and hot tub that looked clean, staff was super helpful. The hotel is like 10 minutes by car to the falls. There is no breakfast and you have to pay $10 per car for parking that it's not included when you make the reservation.

    4
    « Nice place / Great Irish Pub »

    A little out of tourist town aka Falls central but a very nice hotel with helpful staff, plush, spacious rooms and a great Irish pub with an array of locsl ales! Well connected to centre by WeGo red line buses right out the front! Plenty of eateries close by too.

    1
    « hidden parking fees »

    visit was ruined by a cheesy 10 dollar fee for parking.employees couldnt care less about your complaints.there was no mention of this fee during booking process online.I am handicapped and parked in a handicapped spot and was very disappointed to learn after it was too late to cancel I was being hit with a 10 dollar fee.

    4
    « Trip to the Falls »

    the hotel was a good base away from the bright lights and the brash in your face nature of those closer to the falls. The hotel was a good base for touring in the area. The breakfasts in the 'Irish Pub' bar had no fresh fruit option, a breakfast buffet would improve the meal.

    4
    « Kids loved the "Courtyard" Indoor Pool, Nice Staff »

    This hotel was clean and the staff was welcoming, attentive and helpful. It is a bit old but well-maintained with very comfortable beds and lots of outlets to charge everything up. Bathroom is a little tight but not terrible. No breakfast here and it looks like they promote the attached restaurant too much, suggesting a "kickback" or relative ownership. The indoor pool is in a courtyard. All rooms can access the courtyard via a lockable sliding glass door, which also has tables, chairs and arcade games. No elevators here so book ground floor if you prefer/need to avoid stairs. Walls are a bit thin and we had to call the front desk at around 1:00 AM since our next-door neighbor was very loud and after 20 minutes we gave up and called. 5 minutes after our call all fell silent and we slept well through the rest of the night. This location is not walking distance to the falls but the "red line" bus rides this street frequently by day, not so much by night. It is close to a "Zehrs" supermarket where we bought the breakfast that the hotel won't provide. I would highly recommend Zehr's bakery for breakfast. It's healthier and better than Tim Hortons which is EVERYWHERE you look! I would stay here again if in the area though not wait as long if a neighbor is not courteous.

    5
    « Great place near the falls ! ! »

    It has a wonderful tropical pool area with a 25 ft. enclosed glass type ceiling with tropical gardens throughout. the rooms are slightly dated but very well kept and very clean. The front desk staff are great and to us were very helpful. Even housekeeping was helpful and polite. Half of the hotel surrounds this beautiful pool area so if you don't want that I'm sure you can ask. We had some issues with HVAC system in our room but only because they were switching from cooling to heating because of the seasonal changes. When I called the desk for help they sent the on duty Manager to our room and he brought 2 space heaters in case we needed them plus free breakfast vouchers for the onsite restaurant. Wow that was a nice gesture on their part. And we thanked them. The pool has 2 big hot tubs. They have a Irish Pub restaurant attached to the hotel with a great bar area. Breakfast was very good so I can't speak about the rest of the menu. There's a Mexican restaurant across the street along with a Pizza hut and Mcdonalds flanked on either side of the hotel. Also there's a grocery store in a plaza right next door also. Bus service is right out front of the hotel also. It takes you to the falls etc. We stayed on Sun. & Mon. and rates were half the weekend rates. So enjoy this great hotel ! !

    5
    « a place my family always come back to »

    This is an extended family house for us, we always come back to Best Western, for it's comfort, clean bedrooms, awesome pool, and the way they make us feel at home. The kids love been there and we are at peace with them running around the place.

    5
    « Great Place to Stay »

    I can't say anything bad about this hotel, the room was great and so was the staff. The recommended excursions and help with what we needed. I would stay here again and I would also recommend this to anyone visiting Niagara Falls Canada.

  • 4
    « Excellent staff »

    We have stayed at over 8+ Best Westerns over the past 3 months. The Staff here was excellent. At the time of booking via Best Western Central, however, we were not told that we would have to pay for parking which was a surprise and very , very disappointing as this was not budgeted for. Not sure where we would park anyway, if were are booked to stay at hotel to begin with. It only stands to reason that we park at the hotel. Most of the time we were out and about anyway and only parked at night.

    5
    « Very Accomodating Hotel! »

    It is the people that make a difference, and I have had an excellent experience at this location on numerous occasions. Great Irish Pub, is also a beautifully decorated restaurant with great food and conveniently on site. Hotel is also located seconds to anything you could possibly need, including many fast food chains and grocery, walking distance to attractions and bus at the front door.

    5
    « Great service »

    Rooms very comfortable. Staff very friendly. Great pub (McGuigans) forms part of the hotel serving good food and with great entertainment. Exceptional customer services. I had left my glasses at the heliport after flying over the falls earlier in the day. I rang reception to ask them to order a taxi for me and Paul insisted he takes me. I was pleasantly surprised, thank you Paul.

    5
    « Geat Service »

    We have been in the hotel for three days. We had lots of problems during this time but the employee helped us very much. The service is absolutely great, the rooms are very big and well equipped and at all we couldn't imagine a bettet hotel and service.

    3
    « A Jaded Hotel »

    Stayed for 2 nights for visiting Niagara. Hotel is approx 30 mins walk away from the falls although there is a bus stop right outside the hotel. Room was adequate but air conditioner/ heating was very noisy. Good Irish pub on site, good food and drink.

    4
    « Nice comfortable place to stay when at Niagara »

    This hotel is in a good location near Niagara Falls, close to many restaurants & other hotels. The rooms are comfortable & spacious too. The shuttle bus to the falls stops regularly outside the hotel, so you don't have to walk far if you don't want to.

    3
    « Comfortable but needs refreshing »

    The room was comfortable and had sufficient amenities. It could do with a sprucing up. Free wifi but no laundry. About 20 minutes to the Falls walking. Plenty of eating options close by. Nice and quiet. Plenty of parking. Staff friendly.

    4
    « Golf Trip »

    Perfect hotel for a Niagara Falls golf trip. Centrally located, large comfortable room, great pool and hot tub and an outstanding Irish pub and restaurant attached to the hotel. What more can a golfer ask for All golf courses are located within 20 minutes of the hotel.

    3
    « It'll Do »

    We stayed here one night. It was ok, but hidden costs of 100 Canadian (which we still haven't been credited for) for security deposit (at a hotel??), and a 10 dollar parking fee. rooms were fine, but cost was definitely higher than the quality. Pool looked fun and big, but we did not use it as there was too much to see the day we were at the falls.

    3
    « One night stay experience »

    The hotel is suitable for young people and families, has swimming pool activities. Overall, its fun staying there. It is very accommodating for children, the staff is very welcoming and helpful. Enjoy it

 

Getting to the hotel ...

All directions
·From: Peace Bridge, Buffalo, NY Once crossing over the Peace Bridge and through Canadian customs - follow the QEW to Niagara Falls, which is about a 20-minute drive. Once approaching the city limits keep to your right and follow signs saying Hwy. 420 - Bridge to USA. Follow Hwy. 420 for less than a mile and exit at Drummond Road. You will be exiting on the right - the Drummond road sign is small so be careful not to miss it. Upon exiting you will make a left and a quick right onto Drummond Road. Drive to the top of the hill and at the first traffic light. turn right onto Lundy's Lane. You will find the Best Western Plus Cairn Croft Hotel on the left just past McDonalds. ·From: Toronto, Hami...

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