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Best Western Plus Cairn Croft Hotel, Niagara Falls

4.0/5  - basé sur 1582 notations.
6400 Lundy's Ln, L2G 1T6, Niagara Falls, Canada - See map

Stay at this beautiful resort-style Niagara Falls hotel located on historic Lundy's Lane in Niagara Falls, Ontario. Best Western Plus Cairn Croft Hotel is located just one and one quarter miles from the brink of Niagara Falls in Ontario, Canada and offers a host of amenities and services including Niagara's only and most authentic Irish Pub - Doc Magilligan's. Choose a guest room in our tropical courtyard, great for the family or a tower suite for something more intimate. Hotel amenities include an indoor heated pool, two hot tubs, a tropical indoor courtyard, meeting rooms and banquet facilities. Kids will love the indoor Kid zone featuring a two-story play park, games and big screen Disney channel television. The Best Western Plus Cairn Croft Hotel is less than two miles from many local attractions such as the Horseshoe Falls, Marineland and Niagara's Casinos. Niagara Falls is host to several seasonal events. During September, take a tour of several wineries and participate in the Niagara Wine Festival. Enjoy weekend fireworks and free concerts at the falls in the summer. The golf enthusiast will appreciate over 20 world class championship golf courses nearby and the hotel can arrange a golf package for you. Meetings & conferences are not a problem. this hotel can accommodate events for up to 200 guests. If you're attending a conference, the Niagara Falls ScotiaBank Convention Centre is just minutes away. Niagara Falls WEGO transportation system is just outside our front door and operates all year long, for a convenient way to get to the Falls (nominal fee applies) Make a reservation today and save at the Best Western Plus Cairn Croft Hotel in Niagara Falls, Ontario.

Best Western Plus

Cairn Croft Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1546 guest reviews
NOTE ISSUED
Excellent
657
Very Good
563
Average
204
Poor
81
Terrible
41
REFER TO NOTICE
Business Business
72
Couples Couples
481
Family Family
717
Friends getaway Friends getaway
162
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Golf trip"

5
12/09/2018

Nice clean hotel. Great pool and bar. Excellent breakfast. A short shuttle ride to the casino with plenty of shopping and nightly entertainment within walking distance. I come here every year for a short golf trip with thirty plus other firnds and always have a great time,

"Birthday trip with family and friends"

5
08/09/2018

Stayed in the poolside suites with 3 families. Kids had a great time in the pool and spa. Inside suite amenities are great with coffee maker, fridge and freezer. Bathroom and sink outside a little odd but worked well on the end.

"Couples golf trip"

5
08/09/2018

This hotel is one of the most convenient hotels in the area. We have been coming back for many years. Great rooms, pool and hot tubs and a great social area for large groups. Just so relaxing and inviting. The most friendliest of staff. Can't wait to go back in the future.

"Excellent service"

5
08/09/2018

I stayed at this hotel for 4 nights last week with my two children. Everything was cleaned impeccably; even the play structure was being cleaned late one night when we walked through that area. The front desk staff was extremely helpful and answered my many questions with a smile. My 7 year old thought the courtyard area was the coolest thing! I thought it was cool as well, but was happy our room was not close by as I am a light sleeper. If you stay here, you must also check out the attached restaurant. I could eat breakfast there every day!!

"Excellent stay"

5
07/09/2018

The bed was comfortable, the staff were friendly and the pool was fantastic! Would definitely recommend. The Wego stop is right our fron, we got the 48 hour pass right from the hotel, it was so convenient

"Amazing !"

5
06/09/2018

Love it, amazing place with great Staff. Clean, beautiful and prices are nice. Highly recommended. If you are looking for a place to stay, this is a great selection and beautiful place to go with family and friends.

"Fantastic experience"

5
06/09/2018

Not very far away from the main attractions.There is a bus that stops right in front of the hotel (for additional price) that will take you to the falls and back. The room was very clean, comfortable and spacious. Front desk staff were super friendly and helpful with giving information and directions. Even that I stayed only for a night, I felt like I am at home.

"We love this hotel!!"

5
04/09/2018

I have been staying at this hotel for business, pleasure, family for almost 20 years. This hotel is our "home away from home". The staff has always been fantastic. It is pretty close to everything. If you would like to have a great dinner show, this hotel has packages to "OH Canada EH?". It's a fun dinner and show.The two hot tubs and the pool in the court yard are great. The Irish pub/restaurant has live entertainment and lots of fun as well.We will continue to stay here as I said because it's our 'home away from home".

"Really great value for money with friendly staff"

4
04/09/2018

We just stayed over for one night over labour day weekend, they were a full house but the customer service from all staff I encountered was great, everyone was very friendly and accommodating. The room we stayed in was very nice! A king sized bed (VERY comfy!!) with a nice little fireplace and lots of space. I wished I was staying for longer than just one night. I made a point to explore around to see the pool and kids area and though I wasn't travelling with any kids I think this would be such a great hotel if you do have kids - nice little indoor pool with a kids play area. The only reason I didn't give a 5 rating was because I thought that since this is branded as a Best Western PLUS they should supply some amenities in-room such a shampoo, body wash, conditioner, etc. I was a bit disappointed to see the "Hair and Body Wash" soap dispensers in the shower in an otherwise really nice hotel room. There is a drug store just next door where you can buy shampoo etc if you are like me and don't particularly like the hair/body wash combo. Other than that it was a really nice stay and I would stay here again!

"August visit with grandchild"

4
03/09/2018

Our hotel stay was great thanks to very helpful and friendly front desk staff and restaurant employees. The room was thoroughly cleaned each day while we were out. The WEGO bus stop is directly outside the hotel and lots of restaurants are nearby. It really is a great place to stay in Niagara Falls. The only problem we encountered was the internet kept cutting out at night. Our court side room provided quick access to the pool and was quiet at night as staff quickly cleared the area at 10 each night.

"Great value"

5
28/08/2018

Sweet customer service, awesome indoor pool area, we go bus stop in front of hotel, location okay as it's walkable to attractions, parking available at hotel but cost a bit, renovated nicely, convenient fast food and stores nearby

"Clean, Modern, Family-friendly"

5
28/08/2018

We've stayed at a number of Best Western hotels and this is one of the most decent ones. It's not large but very clean, modern-looking and with a nice indoor pool area. We especially like having a little playground near the pool because we have two young kids with us. The location is a bit far from the main attractions near the Falls, fortunately the WEGO stop is just right outside the hotel, and it is very convenient. Just need to check the bus schedule online to avoid waiting up to 30mins at the stop. Too bad breakfast is not included, but there are a number of restaurants/fast food within walking distance. We'll stay here again for sure next time if we come to Niagara.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! It is indeed delightful to read that your stay at Best Western Plus Cairn Croft Hotel was joyful and that our indoor tropical courtyard and pool area exceeding your expectations. Thanks for all your compliments! Check out our Cairn Croft website for breakfast inclusive packages and more promotions. We have some packages in place for fall/ winter season. I hope the fond memories of your recent stay would give you an excuse to come back and visit us again soon. We look forward to your arrival. Wish you and your family good health and happiness! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel!

"absolutley fabulous"

5
28/08/2018

room location doesnt matter, every room is terrific, the rooms on the outer edge of the indoor pool are quieter, the breakfast was amazing, the staff was the greatest, and spotless, you may have to bus or cab to the falls area, but well worth the peace and quiet after a long day sightseeing

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We are grateful for your kind comments and stay. Your review has been shared with our entire team, feedback like yours acts as a source of motivation for us to continuously try our best to provide superior customer service to all our guests. We appreciate your business and look forward to the opportunity to serve you again in the future. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel!

"Great people, so-so hotel"

3
27/08/2018

Everyone we dealt with was very nice but the hotel itself is very dated and honestly almost depressing. The bathroom in our room and half a window made me feel like I was sleeping in a basement. That said the place was very clean and the bed was comfortable enough. Just not 'nice'. Again though the staff were all very nice. If you scored a good deal it would be worth it as nothing was wrong really.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel for your recent stay. Glad to know that you had an overall good stay with us except for the dated look of the hotel. We apologize for not exceeding your expectations. This hotel was built in 1965 and happens to be the first Best Western in Canada. We have been doing renovations occasionally, you must have noticed our freshly remodeled lobby area and updated features in our rooms. Your compliments for our staff members are much appreciated and has been shared with them. We look forward to your continued support. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great hotel, terrible restaurant"

4
25/08/2018

Recently, we spent what was my second stay at this hotel. It is somewhat more expensive than the other Best Westerns in Niagara Falls (Ontario) but it has a much nicer ambiance; particularly the inner courtyard where the indoor pool is. My suggestion is to try and book somewhere near or overlooking the inner courtyard area. During both of our stays, we found the hotel staff to be very friendly and helpful. HOWEVER, unlike most other Best Westerns, continental breakfast is NOT included and we found the onsite restaurant (Doc MacGillgan's) to be over-priced compared to other restaurants in the immediate vicinity and the menu selections not terribly exciting. As such, while I highly recommend this hotel for a slightly upscale stay in Niagara Falls, do yourself a favor and give the restaurant a pass because there is many much better options close-by.

"Not walking distance "

3
21/08/2018

Hotel is okay. Nice pool and play area. Located in a run down section of Niagara Falls. Not close enough to walk to the falls. Won't let you add your hotel points if you booked elsewhere. Better areas.

"Good hotel"

4
20/08/2018

Good hotel, situated a long walk from Niagara (cool comic shop across the road), great bar next door (live music some nights), great pool area. Large room comfortable rooms, very helpful well trained staff, free wi-fi, well worth a stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! It is wonderful to read your comments and that you have appreciated our property. Thank you for complimenting our staff members. I've shared your review with our team. Glad that you enjoyed your stay with us. Thanks for your business, We look forward to hosting you again. Best Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Good quality, helpful staff, awesome atrium pool/jacuzzi area"

4
14/08/2018

The hotel was of good quality and we enjoyed our stay. To get 5 stars from us, for the money, breakfast should have been included. We think the rate was a tad too high. Also, it is a bit of a walk from the Falls. Closer would be better. The pool and jacuzzi area in the atrium was very pleasant and a lot of fun, very relaxing, clean, and a great way to wind down from all the walking at Niagara Falls. We couldn't get in at the restaurant (too long a wait) and ended walking down the street to Pizza Hut. No Frills market next door made buying water and fruit and extras a very convenient bonus.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Liz, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a bunch for sharing your experience on your recent stay at Cairn Croft Hotel and we are pleased to record your appreciation for our team and the quality of our property. For future, just ask for our breakfast packages if you'd like to get breakfast included at a very reasonable add-on price. We are delighted that our pool and courtyard met your expectations and hope you'll come back to visit us soon. We look forward to your continued patronage. Best Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Cold, musty room, terrible service"

1
12/08/2018

Our experience here was not pleasant at all. Our room was humid and musty. The carpet and sheets were all moist when we checked in late at night. When we brought this to the attention to the front desk he said every other room was occupied and could not switch us which we understand. They sent maintenance over to our room in which he also said it was gross and musty. He cranked up the A/C and told us to leave it on which did not help at all, it was now just a cold damp room and we felt extremely uncomfortable at this point. It was late at night and we didn't have any other options at this point. Later in the morning when I asked to speak to a manager she also said there was nothing she could do because it was booked through a 3rd party service. She took care of a $10 parking fee and said she could do nothing else for us. We paid close to $300 for one night to stay in a cold, damp room with a $10 haircut. Will not be coming back, and I would not recommend this underwhelming service to anyone else.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Alex, Greetings from Best Western Plus Cairn Croft Hotel! We have reviewed your comments posted on TripAdvisor forum and we deeply regret to note the same. Please accept our sincere apologies for not meeting your expectations during your visit. As you have mentioned on your review, we were fully sold out that night and we did not have any options to move you. If we had availability, then we would have happily moved you over to a different room. We appreciate your business and hope that you would give us another chance to restore your faith in our hospitality. Please reach out to me at [email protected] if you'd like to discuss about your past stay or if you have any further questions. Best Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Average Hotel"

3
11/08/2018

We stayed at this best western location for the first time this year mostly due to the price point. The pool was nice and lobby was modern. The beds were comfortable and the free WiFi was a nice touch. The staff were all very pleasant. The location is a bit far from the strip and the neighborhood felt a bit shady. The furniture and bathroom could use an update. All in all it was acceptable.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Marta, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for your recent stay here at the Cairn Croft and it was indeed a pleasure to serve you. Thanks for the good review, we are pleased that you liked our pool and lobby area. Your compliments for our team is hugely appreciated and has been shared with them. Thanks for your business and we value your honest feedback, we look forward to your return. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Comfortable and Convenient but not near the Falls"

4
10/08/2018

This hotel is located on Lundy's Lane, which is about a 10 minute drive to the Falls. However, a shuttle bus stops regularly right in front of the hotel and will take you to the Falls at a very reasonable rate. There are plenty of shops and restaurants in the area, a supermarket next door, and the Fashion Factory Outlets are just a short drive or stroll away. The hotel itself is quite nice. We had a King suite which was very spacious and tastefully furnished. The front desk service was exceptional. Parking costs $12 a day.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for having taken out time to share your pleasing review on TripAdvisor. I am most delighted to know that you had a wonderful experience with us and enjoyed the warm and personalized service that we strive to provide. We appreciate your business and look forward to your continued patronage. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"A good place to stay"

4
10/08/2018

Not far from the falls. Bus stops right outside the hotel if you want to back to the light show at night. Plenty of places nearby for cheap eats. A small supermarket is next door. Room was large, clean and comfortable. Beds ensured a good night sleep. There is a table and 2 chairs. Air con was ok. Hot water is good. Even facing the road, there was little outside noise.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for your lovely feedback regarding your visit to our property. I am delighted to hear that you had a comfortable stay here and that you liked our location and cleanliness of our rooms. Thanks for choosing our property. We look forward to welcoming you soon for another great stay with our friendly smiles. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great stay"

4
10/08/2018

Nice hotel with a very friendly helpful staff. Easy on Lundy's Lane in or out of Niagara Falls on the Canadian side. Comfortable beds in a nice room with good amenities. If you want local transport, the WeGo bus Redline is in front to get you to the falls easy.

"Lovely Hotel "

5
09/08/2018

We stayed here as part of our Cosmos Bus tour and really enjoyed our stay here. It was definitely one of the better hotels here in Niagara Falls. When l first got my card key it didn't work so went down and waited a tad too long while they were both talking on the phones at the service desk. We had been traveling all day and l just wanted to flop on my bed and relax but never mind, once that was sorted we were in our very comfortable room. There was a pool there but didn't get time for a swim. The room was clean and comfortable and could not fault it one bit. Definitely recommend this place if visiting Niagara Falls. There was also a Irish Bar next door that you could have a sit down meal too. MacDonalds and Wendy's Restaurants were close by too Unfortunately this was the only place l didn't get photos of our room

"Spacious and comfortable"

5
07/08/2018

This is one of the best hotels I have ever stayed at. The king room my husband and I stayed in was large and the bed was very comfortable with several pillows provided. We were able to check in early, and we were given a quiet room as requested. Customer service at reception was excellent, as was housekeeping. Our room was cleaned to a high standard every day and disposable items were always replenished. We never had to ask for extra tissues, cups, or anything else. There is a Wego bus stop in front of the hotel and it is about a 10-minute ride to Table Rock. There are a few eateries near the hotel that cater for a range of budgets. We enjoyed dining at the Red Lobster restaurant, which was a stone's throw away. There's also a supermarket, pharmacy and thrift stores nearby. This is an excellent hotel to stay at if you don't particularly feel the need to be within close walking distance to the Falls. I would highly recommend it based on our experience there.

"best place"

5
07/08/2018

all staff were very friendly, helpful and made you feel at home. Were very helpful when you had questions of where to go and how to get there. Rooms were great, nice and big, bathrooms were roomy (not small like most). Food was good, had a good variety, was clean and did not take long to get dinner served. Bands in Bar were good, had two different bands the weekend we were there, which was a nice variety.

"Great stay"

4
31/07/2018

We stayed here a few years ago and it was ok. This time we were happy with what we paid for. They have renovated, room was nice had a fireplace comfortable bed, bathroom was clean. Staff was friendly and anticipated our needs. Would stay here again

"Fantastic service "

4
31/07/2018

Great room (we had a family room of 3 double beds) lots of room for is all ..staff were so nice friendly and helpful . Room was clean ..in fact the whole place was ..will Defin stay here again if we visit again

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for taking the time in sharing your reviews on Trip Advisor about your experience at our hotel. It is our continuous endeavor to create wonderful experience of warm hospitality and superior customer service for all our patrons and we are delighted that our service exceeded your expectations. We thank you for your business. Do come and visit us when you are in the area next time. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Best place to stay in Niagara Falls"

5
30/07/2018

Clean, great pool area, great restaurant on site, and in the center of everything within walking distance. Very nice staff. Great patio off of the room and room was perfect size including a desk and sitting area with fireplace

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing our property to stay for your vacation in Niagara Falls. We are pleased that you had an overall wonderful experience here and that our pool area and restaurant surpassed your expectations. Your feedback has been shared with our team. We appreciate your business and look forward to the pleasure of welcoming you and your family back at Best Western Plus in Niagara Falls. Best wishes, Joe Francis Management Best Western Plus Cairn Croft Hotel

"What a great place for the whole family"

5
30/07/2018

This hotel was a great place. Clean, fun and the staff were A+. The pool area was awesome. We went for my 30th birthday with the kids which they had a blast! The WEGO bus is right outside. The restaurant attached to the hotel doesn't have the best food (maybe because I'm Irish so the bar is set high but I'm pretty sure there items are made then froze. (Nothing to do with the hotel) Hotel is a A++. I would have loved to stay all weekend but the rates were far too high.. It was Niagara Falls on a weekend so that is expected

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! It was such a delight to have you stay with us for your 30th birthday! Thank you very much for sharing your experience here with the TripAdvisor community. Your whole-hearted words of appreciation truly means a lot to all of us here at the Cairn Croft Hotel. It is our constant endeavor to deliver warm and personalized service to all our patrons. I'm sorry to hear that you were not much impressed with the food here. The restaurant attached to the hotel- Doc Magilligan's is one of the local favorites and we usually get terrific feedback for our food. We appreciate your business and look forward to welcoming you back for another fun stay at our place. Best wishes, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Will stay there again"

5
26/07/2018

We arrived in Niagara Falls several hours before check-in. They gave us the parking pass so we could still park there and take the bus down to the falls. They also let us leave our car there after we checked out. We loved the room and thought the beds were comfortable. We wanted to go swimming but ran out of time. The distance to the falls was further than we thought so the bus ride took longer than we thought. Otherwise it was a great stay with excellent staff.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thank you very much for recommending our property to other travelers. It's a pleasure to read that our service and amenities has exceeded your expectations. It is our continuous effort to provide superior customer service to all our guests. Thanks for your business, we are delighted to have you as our patrons and wish you good health & happiness. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great Hotel Stay in the Falls! "

4
25/07/2018

Staff was friendly. Hotel and rooms clean and comfortable. Great pool in indoor courtyard with two hotubs. Enjoyed our stay and will stay again if rates are good. Was not impressed with paying $27 for two nights parking hence why I did not give 5 stars. I don't believe Any hotel should charge for parking on top of the already high room rates but I understand a lot of Hotels/Motels in Niagara charge parking which could be overlooked at any within walking distance of the falls but this hotel is up on Lundys Lane and NOT within walking distance of the falls or Clifton Hill. That's the only negative but it was a big one for me especially with the parking rates so high...

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Best Western Plus Cairn Croft Hotel for your stay. We are pleased to learn that you had an overall good stay with us. We appreciate your compliments about our hospitality and cleanliness of our rooms. Your feedback has been shared with our team. Almost all the hotels in Niagara Falls would charge for parking. Our parking charge of $12 plus taxes each night is very reasonable compared to other hotels in the area. We apologize for any inconvenience caused. Thanks a lot for your business, we look forward to your continued patronage. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"If you have a small child this place is AWESOME."

5
23/07/2018

Gosh. Talk about great value for your money. We stayed here this past weekend with our toddler. Often times we stay at the Marriott Fallsview but our booking was last minute and during prime season so we decided to give this place a try. Can't say enough good about it. I was somewhat dubious when we arrived due to the number of people standing outside dressed to the nines waiting to go to the bars. But we got excellent service at the front desk, the hotel was extremely quiet in spite of being sold out and beds, room etc were clean and comfortable. It's not walkable to the strip but with your savings you can spring for downtown parking or get the wego bus right outside the front door. The best part was taking our little boy down to the courtyard/ pool area especially since it was pouring rain in the morning. He was so excited to climb around in the play structure and swim. We would definitely stay here again.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Colleen, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate your generous review. It's encouraging to see that your first stay at Cairn Croft Hotel has surpassed all your expectations. Glad to hear that your little boy had so much fun here in our courtyard and that he liked our arcade and play area. This property is one of the ‘chosen one' in the area when it comes to ‘value for money'. Your compliments for our team is very well appreciated and has been shared with them. It's been a pleasure hosting you. We do hope we will have the opportunity of welcoming you back to our hotel in the near future. Warm wishes, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Summer 2018"

5
17/07/2018

This is a great hotel with friendly, helpful and knowledgeable and professional staff. The indoor pool and two hot tubs are a really nice way to relax after a day of sightseeing, shopping or doding other things. I would not hesitate to recommend this hotel to anyone.

"Off the beaten path but great value!"

4
16/07/2018

I really enjoyed my stay here. The rate was very reasonable compared to closer to the falls, and the service was excellent. They let us check in early and our room was clean and very comfortable. The pool has a poolside bar, and the parking was dirt cheap at $12.00 for the night. My bed was super comfy. In this price range you really can't go wrong. The WEGO stops right at the door and the Pub in the hotel is really good!

"vacation at the Falls"

5
16/07/2018

Great location. Wonderful staff. Great service all around. Excellent restaurant on site. Would recommend for family and groups. Would return anytime. Front desk staff could answer any questions and had great ideas for travel and saving time and money.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate your fantabulous review! It's great to learn that you had an awesome vacation here in Niagara Falls. Thanks for recommending our hotel and restaurant to other TripAdvisor users. We also wanted to thank you for highlighting the caring hospitality provided by our team. Glad you had a taste of our warm and gentle service. When you come back to Niagara Falls, please do visit us. Looking forward to your next arrival. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice Design"

4
15/07/2018

We stayed just one night with a room on ground level backing on to the Courtyard/Pool. This is fine for a couple who want to see the Falls or are just passing through, but it's ideal for families with younger children. Just slide open your back door to the pool/ Courtyard. You can lock it from the outside or just leave it open for kids to run in and out. Other than that, reasonable price and location for what you get.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Rob, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for your generous review. We are delighted that our tropical courtyard and pool area exceeded your liking. You have described the concept of courtyard patio rooms excellently to other travelers who would be reading this review. There are three more room categories within our courtyard - ground floor courtyard rooms without patio doors, second floor courtyard rooms (stairs access only) and corner courtyard rooms (located towards exit doors). I'm also glad that you found our rates to be very reasonable and liked the location of our hotel. Its' been a pleasure hosting you, we thank you for your business and look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice"

3
13/07/2018

Very clean room. Hallway carpet needs to be replaced. Beds confortable. Hotel is NOT close to the falls as they advertise. 50 minute walk to the falls, best to take the bus. Breakfast was cooked to order but was tasteless. Coffee was crap.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for sparing your valuable time reviewing our property. Glad to hear that you found our beds to be comfortable and rooms very clean. Just like we advertise, we are only about 2 km (1.25 miles) away from the majestic Niagara Falls. Please do let us know the source of the false advertisement you mentioned so that we could look into it and fix it. Sorry for any inconvenience this may have caused. We usually get really good reviews on our breakfast, I'm sorry to hear that our breakfast did not meet your expectations. Nevertheless, I'm pleased to read that you had an overall nice stay with us. We appreciate your business and look forward to seeing you back at Cairn Croft! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice stay"

4
12/07/2018

My family stayed here for a couple of nights. It was clean and well kept. It had a good location, still close, but away from all the hustle and bustle of Clifton Hill. Easy access for the WEGO (bus). The pool area was nice and had some games and a play area for the kids as well.

"We love this property, comfortable, friendly awesome courtyard."

5
11/07/2018

This is a great hotel, comfortable, great shower, nice tropical courtyard with nice plants, pool and 2 hot tubes. There's a nice play area for kids. The Irish pub in the lobby has great food and the prices are reasonable for the quality. Short drive to the falls and loads of eating options all around the area. We've made this our go to property when staying in Niagara Falls, we stay 2-3 times a year. We have no problem recommending Best Western Cairn to everyone and anyone we meet.

"Family Getaway"

4
09/07/2018

This hotel is unique. It reminded me of an off the beaten path Orlando resort. The service is very friendly. Rooms are adequate. The location is great for not being right in the thick of all the touristy traps of Niagara Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing our property to stay for your family getaway. You are right, Our hotel is definitely unique with the indoor tropical courtyard setup with a pool in the middle which you wont find in any other hotels in Niagara Falls. I'm glad that you liked our property, amenities and our hospitality. Thanks for complimenting our staff members, we appreciate it! We value your business and look forward to your continued patronage! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Fun in Niagara falls Canada"

5
08/07/2018

What a wonderful hotel. It is a gem of a find. Very clean! Within 2 miles of the Falls but in a nice location, A great Irish pup is on the property. The heated pool is inside with live plants and trees giving it a tropical feel. There is even a tiki bar near the pool and two hot tubs. Definitely a place I will return to.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi David, Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for this wonderful review! I'm delighted that the location of the hotel, Irish restaurant onsite and our courtyard was up to your liking.It gives us hoteliers immense satisfaction to read reviews like yours as we constantly work towards exceeding guest expectations. Thanks a lot for staying at Cairn Croft, We appreciate your business and look forward to the opportunity to welcome you back for another pleasant stay. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Canada day long weekend stay"

4
03/07/2018

We stayed at best Western cairn hotel along Lundy's lane for 2 nights on the second floor of the tower. On arrival, I thought that I booked a room in the tower because we are 3 adults and we didn't want to use the pool. Sadly, I was given a ground floor by the courtyard that I didn't want. I wasn't happy about it and after a couple of minutes a gentleman (manager) came out and accomodate us back to a room in the tower as I originally requested. It's a nice hotel with comfortable queen beds. Even though the check in lady advice us that there will be noise in the restaurant on the first floor, we did not hear any noise. Their WiFi connection is great and the room had a funny smell but we were able to open the windows for fresh air. Then turned the air conditioner at night. The hotel also sells Wego bus passes for the attraction stops along Niagara falls. Plus it has Wego bus stops located right outside of the hotel, a no frills, MacDonald's and Dollarama nearby.

"Great accommodation and golf arrangements"

5
27/06/2018

Cairn Croft's golf coordinator (Jade Pitts) did a great job of arranging 6 rounds of golf for our party of 7. Additionally, the accommodation and level of service at Cairn Croft was top of the line, and included providing one suite for our post round get togethers.

"At the Mercy of a Plumber"

3
20/06/2018

In the main, this is very good accommodation, although it is located well away from the action of the Niagara Falls. To get downtown, you need to purchase a 24 hour bus ticket from reception, but beware, getting back to the hotel at night is difficult to navigate, if you haven't identified landmarks to let you know when to get off. It's official! This is not Fake News! According to this hotel, body wash and shampoo is one and the same. This is clearly identified on the dispensers, located in the shower. See photo. No point buying the expensive one any more, if both do the same job. Also, the plumbing licensing board should search for and delist the plumber who installed the toilet pans in the bathroom. Ours is located so close to the wall, one needs to ride side saddle to squat. Very uncomfortable process. Despite these anomalies, a good place to rest the soul. The shower was the best of our tour to date.

"Definitely stay another time"

5
18/06/2018

We were here for 4 nights in may. Rooms were neat, clean and bed was very comfortable . Restaurant has nice bfast and lunch specials and the lounge is very cozy.. It has an indoor pool, outdoor courtyard and a friendly staff. It is also on the “red line” bus route which can take you to the falls as well as other points of interest. A 24 hour senior pass is $8. Our tour bus driver had a medical emergency the day we were supposed to depart and was taken to a hospital. The hotel wasted no time providing us with a conference room and many cases of water to wait for a replacement driver to take us back to the U.S.A. Nice hotel would not hesitate to stay here again.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Mike, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing to stay at Best Western Plus Cairn Croft Hotel! We are delighted that you liked our property, amenities and our hospitality. Your generous review has been shared with our entire team. It was unfortunate that your tour bus driver had a medical emergency and your tour plans got changed. We are happy that we were able to accommodate your group. Thanks for all your compliments! It was a pleasure to host you, we look forward to seeing you back and wish you good health and happiness! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great place to stay!!!"

5
17/06/2018

This hotel was referred to me by another hotel that was full and had no rooms left. I was expecting a hefty price but to my surprise it was extremely reasonable. Girl at the front desk was so nice. My room was spacious, clean and the beds and pillows are so comfortable. Cleaning staff in the hallway open doors for me and made me feel so welcomed. Just a great hotel, I will be back.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Line, Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for the splendid review! We are known to be one of the best budget friendly hotels in Niagara Falls. I'm extremely delighted that our team took good care of you and that you liked our hospitality. Thank you for being our guest, we look forward to the opportunity to welcome you back at our property. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice courtyard"

4
12/06/2018

We had a courtyard room which was great to be right near the pool. The hotel wasn't very busy, so there were no noise issues. The rooms looked old and could use an update. There was a mini-fridge in the room. The pool and hot tubs were nice, as was the play climbing structure. The location is good, a short drive, bus or taxi to the Falls. We used Uber for $12-$13 each way.

"Fabulous for family with young children"

5
04/06/2018

Excellent service. Beyond our expectations considering the price we pain. The pool was warm. The toddlers loved the playground. There was a McDonald's with playground just outsider. The Wego stops in front of the hôtel. The staff was very kind and friendly

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for the fabulous review! We are delighted to read that you and your family liked our product, amenities & our hospitality and that you all left our property with fond recollections of your stay. Your generous compliments are motivating and encouraging! We appreciate your business, thanks a lot for staying with us. We look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Hidden gem"

5
29/05/2018

We stayed in the tower section of the hotel. Our room was spacious and clean. The pool area is great to visit even if you don't want to go for a swim. It's a garden area with a pool, arcade and even a bar. The restaurant/bar downstairs was nice for a night cap and the food was pretty good too. Service at the front desk was excellent. That hotel is my new go to place every time I'm in Niagara Falls. It's a nice walk to Clifton Hill (about 30 minutes). We really enjoyed our stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! It was delightful to have you stay with us. Thank you for your time and for the splendid review you left for us on TripAdvisor forum. I am happy to learn that you loved the facilities here- rooms, pool area, restaurant and our gracious hospitality. We are in business to create fond memories for all our guests and your feedback has been a source of encouragement for our team. We appreciate your business, thanks for staying. We look forward to seeing you back for another wonderful stay. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"cairn croft niagara"

5
26/05/2018

excellent hotel, clean rooms, good prices, and great facilities. this hotel is near or not very far from all the attractions. staff are extremely nice. would stay here again when visiting Niagara Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi, Greetings from Best Western Plus Cairn Croft Hotel! It was a pleasure to have you stay with us and we thank you for the excellent review you left for us on TripAdvisor forum. Your recognition for our property and team is hugely appreciated. It is absolutely delightful for us to learn that you had a wonderful stay with us. We hope you will give us another opportunity to welcome you back to your new favorite hotel in Niagara Falls in the near future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"We really enjoyed our stay."

5
22/05/2018

Very nice and clean hotel just a short bus ride or drive from falls and all the attractions. Restaurant on site but also a few restaurants and convenient stores including a drug store and grocery store within a short walking distance. Staff is very friendly. We didn't have time to use the pool but pool area looked very inviting.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate your lovely review, we are pleased that you liked our location, facilities and our hospitality. Thank you for choosing Best Western Plus Cairn Croft Hotel and we look forward to your continued patronage. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great hotel "

5
17/05/2018

Nice big room, decent size bathroom Plenty of lights with charging ports/power ports. Hotel is clean Amazing looking pool!! Pub next door Close to lots of take away shops and other stores Fantastic location out of the heart of the Falls

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello James, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for sharing your valuable insights with our potential guests on TripAdvisor forum. My colleagues and I are immensely pleased that you had an amazing stay at Cairn Croft Hotel and that our rooms, pool and Doc Magilligan's Irish restaurant exceeded your liking. Thank you for staying at Cairn Croft hotel, we appreciate your business and look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Staff was hostile and discriminatory "

1
15/05/2018

I selected this hotel because it marketed itself as pet friendly. I was traveling with my service dog and honestly just needed a quiet place to rest my head. I booked the room online at the last minute and was exhausted when I arrived. The girl at the desk put me in a king sized room in the tower. The room was okay, clean except for some mystery smudges on the mirror. I settled in and took a nap before walking over to the attached restaurant for dinner. (My service dog was with me both at check in and when I went to dinner). Later that night, after 11 pm, I walked the dog one last time before bed. When I came back in, I was approached be a girl from the front desk. She told me I couldn't have a dog in the tower because it wasn't pet friendly. I told her it was a service dog and she said we still shouldn't be in that room. Next, she asked me when I was leaving. I told her first thing in the morning. She finally said okay and asked me for my room number. In the morning, when I checked out, the man working at the desk informed me that I had been assessed extra charges for my pet. I explained to him that my dog was a service animal and he said it didn't matter and that I had been deceitful by not telling anyone I had a dog with me(even though the dog was always at my side and clearly visible). I told him that I had never been charged a pet fee for my service dog and he just stared at me and said “handicapped people still have to pay for things, even parking.” I told him again that I didn't think it was right, and that I would be calling the corporate office. He finally waived the fee but was very unprofessional. There was a line of other guests waiting to check out behind me who got to watch the whole encounter. I never felt so unwelcome in a hotel in my entire life. The staff was hostile and discriminatory. They also charged $12 dollars for parking, and never mentioned the fee at booking. I wouldn't recommend this place to my worst enemy. Avoid it at all cost.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Mary, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for spending your precious time reviewing our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We give foremost importance to our guest observations and feedback as they help us progress ourselves to provide superior guest service possible to all our guests. We regret for the inconvenience caused to you. If you take a look at other reviews, our patrons have praised us for our excellent service. The situations you have explained in this review is definitely not what we deliver here. Rest assured, your remarks will be reviewed by our management team and essential actions will be taken in order to correct and minimize possible unsatisfactory experiences in the future. I hope you will give us another opportunity to showcase our superior customer service. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Lundy's Lane gem!"

5
12/05/2018

This hotel is located on Lundy's Lane, which is a short drive to the falls and Clifton Hill. The property has clearly had renovations done, and the rooms are beautiful as a result! There was a jacuzzi in our king-room, a view of Lundy's Lane, a large television and a full sized couch. The room itself was fairly large and was incredibly clean. The bed was very comfortable and the experience was superb. The guest service was amazing, especially during check in. The gentleman assisting me was incredibly friendly and helpful.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Rachel, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing to stay at Cairn Croft Hotel and for posting such a beautiful review on TripAdvisor forum. I love your caption, being marked perfect by you is an honor. We are delighted that you liked our facility and the superior customer service you received here. Reviews like yours boosts our confidence level. Your feedback has been shared with our entire team. It was our pleasure to have you with us and we look forward to welcoming you back soon. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Midweek Getaway"

4
11/05/2018

This was the best price for this hotel as we have stayed here before and of course weekends the prices are very expensive and during the week it is quiet and enjoyable to sit near the pool and enjoy the peace and quiet.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Dennie and Lisa, Greetings from Best Western Plus Cairn Croft Hotel! Thank you so much for coming back to stay at Best Western Plus Cairn Croft Hotel and for sharing your experience online. We are known for our reasonable pricing and excellent rooms. There is a spring package going on these days at a starting price of $119 plus taxes and that includes parking, breakfast and $25 dining credit at Doc Magilligan's Irish restaurant. Our patrons could utilize this package rate by booking directly through the hotel at 1800-263-2551. If you are planning to come back again in the near future, I would recommend this package. Thanks for all your compliments and we look forward to your continued patronage. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Beautiful Wedding Venue"

5
04/05/2018

We recently got married in February 2018 at the Best Western Plus Cairn Croft Hotel and they made sure every detail was taken care of for us! We had our ceremony in the sunken garden and we were able to turn it into the perfect spot for our wedding! Our reception was held in the Oak Room, and this is already such a beautiful space it really didn't need enhancing, the food was AMAZING! The staff really out did themselves ensuring we had the most wonderful day for our wedding and we had nothing but compliments from our friends and family on the food and venue!!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Stephanie, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft as the venue for your wedding! We are delighted to learn that every aspect of your stay and function worked out perfectly for you and that you left our hotel with everlasting memories of your special day. It is also very satisfying to read your wonderful comments on our dedicated team, food and venue. Emily and Lianne have all praises for you, the way you coordinated all the required details with them made their job much easier. On their behalf, a special thanks to you for that! We are thrilled to know that the ceremony in sunken garden and reception arrangements in our enhanced Oak room went above and beyond your expectations. Thank you for taking time to review us on TripAdvisor forum. It's indeed been a pleasure hosting your party. Congratulations on your wedding & all the best for a splendid family life! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Over all good. "

4
29/04/2018

We stayed Friday and Saturday night for a conference. Great property, indoor courtyard with pool and area for kids to play. Huge conference room held about 150 people maybe little more. Now super close to the falls but it has everything within walking distance for shopping take out and the bus stop right outside. Doc's pub was amazing on site. Few cons are out of the managements control. Loud guests wandering the halls yelling for their friends, outside traffic loud from the window and little outdated. Something management could look into is modernizing the rooms as there is no difference in the price than the fallsview's. Over all though great staff, convenient location and great stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking the time to share your review on TripAdvisor forum. We are delighted to learn that you had a great stay here and that you liked the location of the hotel, away from the hustle and bustle of the city and also the facilities offered at the hotel. We appreciate your encouraging comments on our service and your compliments have been shared with our entire team. We appreciate your corrective feedback on our rooms and regret for any inconvenience caused due to other guests being noisy. I'm glad that everything went well with your conference. It's indeed been a pleasure hosting you folks. We look forward to your continued patronage, Thank you for your business! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Mini Vacation"

5
25/04/2018

We stayed in an upstairs courtyard room. It was like a mini resort. We went with our 3 year old and 8 month old. The pool, hot tubs and play gym were awesome. We stayed 3 nights. The staff were great. Great value for $80-95/ night. I would highly recommend for families. No complaints. :)

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! We are pleased to learn that you enjoyed every aspect of our lovely hotel, especially our pool and courtyard area. It was certainly our pleasure to have you as our valued guest. We look forward to welcoming you back on yet another wonderful experience here at the Cairn Croft Hotel. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Excellent hotel"

5
24/04/2018

The hotel is great. The staff were very friendly. Great restaurant for dinner and breakfast with real good service. We will return to this hotel when we return to the Niagara Falls area. The WEGO bus transportation is excellent.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Rick, Greetings from Best Western Plus Cairn Croft Hotel! We are happy to know that you have liked your stay as a whole, especially the attitude of our staff members and the food at the restaurant. Thanks for all your compliments. Your patronage is valuable to us and we look forward to the opportunity to welcoming you back at the Cairn Croft Hotel soon. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Be"

3
23/04/2018

Be aware of your room location. If you are staying with children, the pool area is great. If you don't want kids playing ball hockey outside your room at 7:30am, you probably want a room in the tower.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi David, Greetings from Best Western Plus Cairn Croft Hotel! Thank you very much for reviewing us on this forum. We appreciate your feedback, it is disappointing to hear that you were not satisfied with the location of your room and that small kids were playing ball hockey outside your room at 7.30 in the morning. We regret for the inconvenience caused. If you come across such issues when you stay here, kindly let us know immediately so that we could take care of the situation. The indoor pool and arcade in our courtyard area makes it the most popular spot in the hotel. Tower rooms are much more quieter, you are right! We'll be happy to get you a tower room next time you come in. We value your business and we do hope to have the opportunity of having you back soon. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Convienient, Clean and Comfortable."

4
23/04/2018

This Hotel has a great location on Lundy's Lane as it is not far from the Falls. The rooms are very comfortable and clean and quiet. There is a $12.00 charge for parking overnight. There is a pub and bar service at the pool.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Peggy, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time out to review us. Our team is really grateful of your kind feedback and are pleased to have met your expectations. We look forward to welcoming you on your next visit to Niagara Falls. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Good Value in Niagara Falls, Ontario"

4
23/04/2018

Good location in central location of Niagara Falls and within walking distance of many different types of restaurants in the area. Lots of parking and two types of room styles for your preference; drive up style if you like to park outside your room or a 5 story tower for traditional hotel rooms. There is a nice size restaurant and bar attached to the hotel which has a great atmosphere. Weekday rates are great value with weekends moving up in price. Rooms were clean and beds comfortable. There is additional charge for parking which I believe is excessive for the facility and amount of available parking in the area. Overall good facility. Great pool and hot tub area. Definitely worth checking out while In Niagara.

"Great staff but dated, chil, noisy room"

3
19/04/2018

I stayed here for one night for business. The hotel is not a particularly nice one, but the lobby / reception area is. My check-in experience was great, as the staff were extremely friendly and helpful. The room, however, is quite dated. Also, because the door opens to the outside, a lot of cold air comes in around the door. On the other side, there is a pool area, which is nice but it was extremely loud. All in all, this was a pleasant stay at a decent hotel, but certainly nothing fancy.

"Noisey as hell"

2
17/04/2018

A hockey team arrived... Its like a dorm room boyd locker room. The team was so noisey. Rang front desk..Apparently they can be as noisey as they want until 11am. Its law in Canada . Not impressed need my sleep. Think twice before booking this hotel

"A great weekend getaway "

4
15/04/2018

A big group of us rented basically the entire side of of the upper floor (I think 7 rooms). We stayed Friday to Sunday and it basically was like a mini get away from the city although it is nicely placed on lundys lane where you have Access to all kinds of food and amenities. The check in was easy, our room was clean, and the view was great, over looking the pool. The Friday night was good, although the pool and main floor gets very noisey until 10pm when they close it. (We had expected this from reading Previous reviews) in my opinion they could seal the doors better on the balcony side, it does make it harder for young kids to sleep. Saturday was great, staff were very helpful with anything we needed. Breakfast from the Irish pub next door (connected to the hotel)was accommodating for our party of 8, decently priced and was good portioned. The pool and play area was prefect for the children, it kept them busy all day. The bar opens up on the main floor, and they turned the hockey and basketball games on, it was a great atmosphere. My girlfriend and family got food from the bar and said it was tasty. Again the evening the pool area was extremely loud, unnecessarily loud in fact for children at 9-10 pm, not really what a solution for that could be, but it was almost too much. Overall we couldn't complain about too much, it was a great visit and will recommend it to friends. The one thing my girlfriend and I both didn't like was our bed, found it surprisingly firm and stiff, but the kids slept fine. Very good visit though!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting a detail review about your past stay here at the Best Western Plus Cairn Croft Hotel. It gives us immense joy to learn that you had a good overall stay with us and that you liked the amenities and services we provide here. We hugely regret for the inconvenience caused due to the noise in the courtyard area. As you would have noticed, we have a closed-roof atrium setup here with a pool and an arcade area, that is the beauty about this place but that also means that this area could get noisy when the hotel is at high occupancy. We have a curfew in place, Pool timings are from 9 AM-10 PM and entire courtyard area has to be vacated after 11 pm. If you have early sleepers in your party then I would recommend renting our tower rooms or east wing rooms which would be quieter than courtyard rooms. We appreciate your feedback, it's been a pleasure hosting your group, and we look forward for your continued patronage. Thanks a lot! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great place for a family getaway"

4
06/04/2018

If your kids are pool junkies like ours then this is the place for you. I chose this place because of the indoor pool (early April trip) and it did not disappoint. The pool was heated and had plenty of seating around the perimeter. Also had 2 hot tubs which was great for the adults. The playscape and games next to the pool were an added bonus. The only downside was that there is a poolside bar shown in the photos that was not open during our visit. Had to walk through the lobby into the bar and order at the restaurant. Oh well, it wasn't the end of the world. Room was very clean, staff was friendly, easy ride into town to see the falls and all the attractions. We stayed in the tower to avoid the pool when we didn't want to hear it or smell the chlorine.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Matthew, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time to post a wonderful review about your past stay at our property. Your feedback is much appreciated. I'm delighted that your family, especially the kids enjoyed our indoor pool and courtyard area. Rooms in the tower section is an excellent option if you prefer being in a quieter area, Great choice! Bistro in the courtyard is mostly open for weekends. We regret for the inconvenience caused going back and forth to the restaurant. We hugely appreciate your business and look forward for your next visit! Regards, Joe Francis Management Best Western Plus Cairn Croft Hote

"Great experience - caring and helpful staff."

5
06/04/2018

The staff was helpful and went out of their way to make our stay pleasant. The pool with the play area as well as the restaurant on site were a big plus. The vending machines could have been better stocked, but with several stores within walking distance, it was really the most minor of issues. A great place for a family to stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Lori, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel for your stay in Niagara Falls. It's a pleasure to learn that you had an excellent stay here at our property. We are humbled by your gracious compliments on the service you received from our staff members. We have shared your encouraging feedback with our entire team. I would also like to take this opportunity to welcome you back to Best Western Plus Cairn Croft Hotel on your next visit to Niagara Falls. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice big room, quick check in, good service"

4
05/04/2018

Thanks for a great stay. Free wifi, great service, guest laundry area, and Irish pub/restaurant joined to hotel - enjoyed the Sinister Minister Brew & food. The 3 computers they let guests use weren't working so I let reception know & they said they'd get on to it.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Lisa, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking the time to write a review about your past stay at our property. We are genuinely happy that your expectations are met and that you liked our restaurant and other services we provide here. Thanks for letting us know about the business center computers. We took care of it right away. Your comments and feedback is much appreciated. We look forward to seeing you again in the future! Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great staff,rooms and pool!!!"

5
05/04/2018

Very friendly staff. Very clean rooms. We had the courtyard room so our kids were close to the pool. Sitting on the porch with a beverage, watching the kids swim while listening to the birds chirp and all the tropical plants and trees, made me feel like i was down south. The WEGO stops right out front to take you to the falls. I would stay here next time i go to the falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Melissa, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a ton for your lovely compliments! Your review has been shared with our staff members. We are truly delighted that your family relished our courtyard and pool area. You are absolutely right, our courtyard area gives a tropical feel with all the trees and plants. The heated swimming pool and gaming arcade enclosed in the courtyard certainly blends in with the setup. We thank you for choosing Best Western Plus Cairn Croft Hotel and look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great place and great staff"

5
03/04/2018

We have been here and will go again because of the place itself and the staff. The rooms are super clean and the staff are exceptional! The pool was clean and always warm which was great for our small kids.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Donna, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel once again for your stay. We are glad that you liked our property, amenities & service we offer here. Your compliments for our staff members are hugely appreciated and has been shared with them. Its been a pleasure hosting you. Thanks for coming back and we look forward to having the opportunity to serve you. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Comfortable, tropical feel, great service, great price!"

5
01/04/2018

We had a room in the courtyard for the night and the experience was fantastic. We ended up staying another night. The courtyard has a tropical feel and makes you feel like you are on a vacation, regardless of the weather outside. We also ate at the restaurant that is attached which was great service as well.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Audrey, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting a five star review on TripAdvisor forum. Your caption says it all! I'm extremely delighted that you liked our courtyard and pool area and that your expectations are exceeded. Thank you for staying at the Cairn Croft Hotel. We look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Don't Stay in the Courtyard"

1
25/03/2018

Three families, three rooms on the ground floor of the courtyard area. Pool is great. Lots of tables to sit and talk or play games ... But it's also an absolute NIGHTMARE. Other guests - drunk, swearing, blast music ... and management does NOTHING. Talked to the night manager, and he said three times and then they call the cops and disruptive guests are gone. But in spite of 3am music blaring, loud fights, someone being thrown against a door or window ... more complaints than we can count, we had no choice but to put up with it, because the management doesn't actually care. WE. WILL. NEVER. BE. BACK!!

"Our first family getaway!"

5
21/03/2018

This hotel is fantastic! I called a day ahead to be sure that we would have a crib for our daughter. It was assured that it was put notes and at check-in they were on top of getting one to our room asap. The staff were very friendly and accommodating throughout our stay. We were prepared for any "surprise" costs as we have been to Niagara Falls many times, but this hotel does not charge an arm and a leg! Parking was only $12 and the crib was free! The room had a fridge which was very helpful with a little one. The hotel is close to many restaurants and shopping. The courtyard is really nice and perfect for when its cold outside! At checkout, Keegan was great! He was super friendly and made checkout simple and quick! We will definitely be back and most likely longer than 1 night stay! Thank you for a wonderful first family getaway!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Roby, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel for your first family getaway, we feel privileged to host your family here. We pride ourselves on providing our guests with Superior customer service and I am delighted that our entire team provided you with an exceptional experience! I have shared your review with Keegan and rest of our team, they are thrilled to know that their efforts were well noticed and appreciated. We look forward to the opportunity of welcoming you and your family back here on your next visit to Niagara Falls. And yes, come back for a longer stay! Many thanks once again. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"March break getaway"

5
19/03/2018

What a great place that has so much to offer. Hotel has pool, hot tubs, children's area. Irish pub attached with great food. Close to a grocery store and fast food. A quick ride to falls, casino and shopping. Staff are amazing and hotel is clean.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for your generous feedback and for sparing time to post a review on our hotel and its services. We appreciate your words of appreciation, especially the comments you made on service and food quality. Thank you for choosing to stay with us, we look forward for your return visit sometime soon, till then Adios! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"March break getaway"

5
18/03/2018

Perfect stay with friends and family . We stayed 2 nights for a march break getaway. Children aged 6- 15yrs old. Location is great because many food options and close to falls, casino and shopping. Added bonus was restaurant attached which food was very tasty . I chose food deal which im glad i did while my friend with younger children chose a courtyard room. I liked my tower room in 4th floor where it was quieter for older teenagers.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Best Western Plus Cairn Croft Hotel for your stay. We are obliged to you for taking out your time to provide us with a valuable response. It is great to read that you liked the location of the hotel, our rooms and Doc Magilligans Irish restaurant. We look forward to welcoming you back to our property next time your travels take you to Niagara Falls. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"First and last time I'll stay here! "

1
18/03/2018

I rented a room here with my boys over the March break for a fun night away. It seemed like it was a nice place to stay until my disabled son slipped over the edge of the hot tub and suffered multiple lacerations to his back and shoulder blade. All three sides of this tub had a gate around the edge except for the front where there was at least a foot gap between the tub and fence. The motel didn't even have peroxide or alcohol to clean my son's wounds. Luckily a very nice and helpful guest had iodine in her room to assist me. This could have been avoided if all 4 sides of the tub were secured properly. Instead my son was lodged between where I had to lift his 140 lb body back up over the hot tub to get him out of the small confined space! I am appalled that I had to pay the $198 fee for this horrible event my son endured with little sleep after the incident due to his pain and suffering. Fix your establishment so this does not happen again please and thank you!!!!!!

"Nice March break family trip, with a few hiccups"

4
15/03/2018

Located a few minutes drive away from the falls and popular attractions. No room service, but an attached resto-pub, and a few steps away from multiple food and grocery options. The lobby is updated and modern, and our room in the hotel tower was warm and comfortable. The kids loved the indoor heated pool and play area. The two hot tubs are right beside the pool, and it's all surrounded by gorgeous plants. It is the service, however, that made our stay the most pleasant. The housekeepers were kind and accommodating. Steve, the handyman, helped us with assembling the crib before we got to our room, brought us bed rails, learned the kids names and checked in throughout our stay. Always with a smile on his face, and a welcoming warmth. Thanks so much! Three issues: 1) The hotel was built onto a pre-existing motel, and all updated. It makes for a different feel from a typical hotel. However, the corridor leading from the new build to the original courtyard rooms/pool/play area is *very* drafty. It wasn't pleasant when we were wet from the pool passing this drafty corridor, especially with little ones. 2) We stayed during March break, and apparently every year the hotel is busy with hockey teams of different ages throughout the week. We booked four months in advance, but didn't get a courtyard room we would have preferred, and would've prevented having for to go through the drafty hallway. We stated we would have been okay with the noise and increased activity, but it wasn't an option. 3) Related to the March break/hockey team crowd, in our four day stay we were one of three families of colour often by the pool area. Nothing to do with the hotel staff, but received more than a few racial comments from some pretty ignorant travelers who may not have heard its 2018, and that it's okay for people to dress and look different than them. We probably won't come back here in March break - to avoid the level of ignorance, and hockey parents drinking around the pool and courtyard, leaving their kids unsupervised in the pool. Will definitely remember it for a future stay in other months though!

"Happy with our atay"

4
14/03/2018

We were happy with our stay. The price was right and our tower room was clean and I think recently renovated. The renovated lobby is lovely. Most of the jets in the hot tub don't work. As usual the pool was overtaken with unsupervised children from hockey teams. I don't care that the kids are playing but I was constantly worried that kids were going to get hurt from jumping in the pool without looking at the kids in the pool. I think the hotel could do a better job of monitoring the pool and ensuring that adults are in the pool area with their kids and not drinking on the courtyard balcony. I probably won't book again as this has primarily become a hotel for hockey teams where parents can loosely supervise their children which is unfortunate because it's a nice hotel with a great location.

"A Great Location"

5
11/03/2018

Where to start? I stayed at this hotel as part of a retreat and feel it was worth every penny. Friday, I ate lunch in the pub with a friend before checking in. The room was clean and had a good amount of space. We were on the fourth floor at the very end of the hall. The beds are very comfortable, the pillows ample and comfortable, and the temperature in the room was very easy to control. I have to say, I really appreciated the USB port in the desk lamp. The room that we used during the day was large and spacious. While I am aware that the organizer of the retreat requests certain set-ups, the hotel provided them in spades. It was lovely to have an 8 ft table to work at. The consistent refreshing of coffee, tea, and water in the room was wonderful. The pool area is lovely, with ample seating, and even a play area for children. It was quite busy and noisy while we were there as there were several hockey teams staying at the hotel. The hot tubs are nicely situated at the far end of the pool from the tower portion of the hotel, as well as the pool side bar. There are lovely plants around the hot tubs, one is right beside the children's play structure. Last but not least the staff. Everyone was lovely. Steve ensured that we had everything we needed during the weekend. The Chefs spoke to our organizer and at least one of the attendees on more than one occasion about food allergies - food was included in the cost of the retreat. While I have friends that I will likely stay with the next time I am in Niagara Falls, I wouldn't hesitate to recommend this hotel to anyone.

"Very nice and clean !!"

5
06/03/2018

4 adults , 2 Deluxe queen adjoining rooms were very clean , recently priced and quiet. The Rooms were comfortable and clean , staff at hotel were very helpful. I would definitely stay again and would recommend this hotel to others. It wasn't that close to the falls but only a quick drive away. There unfortunately is a $ 12 parking fee per vehicle.

"This place was great!"

5
05/03/2018

We stayed just after Christmas. The place was packed. It was freezing outside, but felt like a tropical vacation inside. We had a room that opens to the pool. Was very busy with a lot of activity, but we didn't mind that. Room was clean & had everything we needed. Would definitely recommend for family's with children.

"Great place!"

5
05/03/2018

Best Western in Niagara falls is great! Rooms are really nice and clean. They have balconys- which is just awesome!! And are close to everything! Good times had by all who came! Definitly will go again!

"Friendly staff, & Clean rooms"

4
03/03/2018

Friendly staff, clean rooms and reasonably priced. Very nice pool with tables & chairs to socialize if you don't want to swim. Many restaurants close by and also a grocery store. 10 min. bus ride to the falls. Mcgilligans Pub/Restaurant is connected to the hotel for dinners or entertainment.

"Great reno"

5
03/03/2018

Totally renovated hotel. Wonderful job they have done. Beautiful. Good deal in Niagara Falls. Take a bathing suit for gorgeous indoor pool area. Attached Irish pub is authentic with everything from Ireland. Great food. Breakfast included and buy the meal and parking package and this is a steal.

"35th Anniversary mini break"

4
28/02/2018

Best Western Plus Cairns Croft Hotel was really nice for a mini break in the middle of Winter and our 35th wedding anniversary. The seating and wall fire in the lobby were very inviting. We had a 2nd floor room with a bistro set outside and 2 large beds obviously we only used 1. Beds and pillows comfortable, room a little warm but the air conditioning is turned off in February. We were offered a free upgrade but it meant being on the lower floor close to the families with kids and lose our somewhat private balcony setting so we said no, but thanks for offering. Staff were great they got me wine glasses when I asked no one should drink out of a plastic cup on their anniversary. They asked if we liked our room we did, yes a little older and dated but clean quiet and comfortable. Toiletries were in wall dispensers, towels rough a bit but plenty of them. Onsite Irish pub we had a $25 meal credit and the staff paid for our Guinness when they found out it was our 35th anniversary a double bonus. I had the salmon which was tasty, but comes with carrots a a plate of just a lot of dry rice with it needed something saucy. The rice is dry. Also the Irish sampler beef pie and shepherds pie were good chicken curry lacking with no chicken found in the bowl. Onion soup nice and the hot apple crumble for 2. Nice you can go to breakfast and dinner without going outdoors or driving. Parking and a good breakfast were also included. Eggs sausage and toast plus an order of blueberry pancakes and crispy bacon.....only downside was the syrup watery and tasteless they claim it was Aunt Jemima. Next time I will bring my own it had no taste and the 3 pancakes were so blueberry good it was a shame. Hot tubs 2 of them were exactly that.....hot and the pool very very warm like a bath. We waited until the families with kids had cleared out. Tropical pool setting was very attractive and everything including the lobby easy to find. Plenty of pool towels. They shut down rigt on schedule and even our noisy neighbours blasting music from their computer quieted down, cant control other people. Noisy father and son in the hall at 7 am woke us up, we were trying to sleep in. Thats the only reason I miss air conditioning the white noise that drowns out the inconsiderate guests. Breakfast went right until 11 but now we were up. Nice hot shower and easy checkout. We are coming back soon. Great little mini break.

"Standout Getaway"

5
28/02/2018

This hotel is a standout. My family visits Niagara Falls annually, sometimes bi-annually, and although this was our first visit to this Gem, it certainly will not be our last. The check in process was quick and flawless, we were able to park close to our room (222 in the courtyard), making unloading our bags a breeze. When we walked into the Courtyard area, I quickly became confused, and Chris from the front desk was there to save the day, and point us in the correct direction. He also stepped in to help us carry our bags to our room when we looked a bit overwhelmed. After a long day of travel Chris' smiling face was the first example of amazing customer service at this establishment. The hotel continued this level of service at every opportunity. Our daughter, 4, was excited to be able to swim in the courtyard pool, and play in the jungle gym. I loved the longer hours that the pool was open, it made our day feel less rushed to get some pool time in. So many hotels have pools that close at 7 or 8, this one is open until 10 every night. Ida from housekeeping left us a beautiful Towel Animal Elephant on our bed, and even incorporated our daughters stuffed animals into the display. And when after returning home to the states, we realized we had left her favorite blanket behind, Michelle stepped in to find it, and make sure it's safely on its way to us. Thank you so much to everyone at this hotel. We'll see you again soon.

"Andrew and Joe "

5
26/02/2018

Might have been a mediocre stay had Andrew and Joe not been so amazing. The staff here treated my family so well. Very friendly, inviting and upfront. They went above and beyond to ensure we were comfortable and did it with a smile. This turned out to be more of a review on the staff but best western hired them so 5 stars all around.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Jesse, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing to stay at our hotel and for your kind feedback. Your review reflects that we at the Cairn Croft Hotel care for our valued guests. Rest assured I will make sure to share your comments with Andrew and rest of our team. Your compliments are very much appreciated. Your words here will go a long way to keep us motivated and to deliver top notch service. Its been a pleasure having your family here! We look forward to welcoming you soon with our friendly smiles. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"In a City Full of Hotels, This is # 1"

5
25/02/2018

We usually stay at the Cairn Croft about once a year, and have been doing so over the last 5 or 6 years. We don't even bother looking at other establishments any more. This place actually gets better every year. Super friendly staff-not just the front desk, I mean every employee has a smile and a kind word. Clean rooms, great location, competitive rates, excellent pool & play area for the kids, and a superb Restaurant attached. They even offer a 'winter package' deal. See you guys next year, eh ?

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Mike, Greetings from Best Western Plus Cairn Croft Hotel! Firstly, allow me to sincerely thank you for that fantastic caption “In a city full of hotels, this is #1”! I love it! Our goal is to become the top-rated hotel in Niagara Falls and reviews like yours really drives us forward, to reach there, at the top! We make genuine effort to sustain top standards of superior service delivery that our hotel is known for and we are pleased to learn that we have been successful in accomplishing this throughout your stays, over the years! We genuinely appreciate your patronage and wish you good health and happiness. See you back next year! Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Hidden gem"

5
14/02/2018

A great hotel in Niagara falls, courtyard room was excellent . Walked out the door and in the pool. Indoor pool area is great, has table and chairs in the large courtyard. Staff at hotel could not have helped more, anything you wanted the gave. Restaurant attached is excellent (Doc McGilligans) irish pub with great food and good prices.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Jim, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for posting a wonderful review and rating us so highly on TripAdvisor forum. We are extremely pleased that you liked our establishment and services we offer here. Your compliments for our staff members are hugely appreciated and has been shared with them. Personalized service delivery is what we pride for and we are thrilled that our entire crew provided you with an exceptional experience. We appreciate your business and look forward for your return visit in the near future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"I so needed this in the middle of winter!"

5
14/02/2018

If you need to get away for a couple of days, this is the place! You can stay here and never leave! The courtyard makes you feel relaxed (maybe not on a weekend with kids screaming and playing! Unless they are yours!) The plants make you feel tropical and the irish pub makes you feel full, because you won't want to leave a crumb on your plate! It's too good. Can't say enough about this place and don't want to say too much because I want to go back! If you go tell Chris, Kelly says hi! Both Chris's and Jason are awesome! I would assume all the staff are! They all seem to have some common sense and make everything work! Thanks for such an awesome mini vacation! That is what it felt like!

"Vehicle break in...who cares? Not management!"

2
13/02/2018

Apparently not the management. I was advised by the front desk to let the general manager know. If I were managing a facility I would want to know if for no other reason than to check camera operation, to see if other vehicles experienced damage, perhaps see if improvements could be made to lighting in the parking lot and just to pass on some kind words to the guest. We weren't looking for anything. We just mentioned it to the front desk and they said we should let management know. We called, got the managers voice mail, left a message and that was it. I thought they may call me back to ask questions, share a kind word or two...but no. Not a peep from anyone. So, just a pet peeve of mine really. Because the facility has been nicely updated. For me, customer care or lack of, is always a big deal.

"Hockey tournament "

5
10/02/2018

Updated lobby , excellent on site restaurant, close to all amenities.rooms by the pool open up with sliding doors , like a mini juggle vacation . Great staff , well priced and clean rooms , grocery store , pharmacy and many different restaurants in walking distance . Need to drive to the Falls or take Uber

"Dishonest billing practices"

1
08/02/2018

This would have been a 5 Star rating except for the dishonest billing practice that was experienced at checkout, when the bill was reviewed. Was quoted one rate on the phone, and had to pay another at check-out. They also charged the optional Niagara Falls tourism fee, when they were asked to remove it, they said it's the hotel service fee just incorrectly labelled as the Niagara Tourism Fee. If you're getting good rate, it's a nice place to stay, the savings will offset their dishonest billing.

"Nice Place to Warm Up"

4
07/02/2018

I stayed here while celebrating 2017 New Years. The hotel is actually quite nice. The rooms are dated, but it's not a fancy hotel. The pool is heated and there are 2 hot tubs to help you defrost even more. One negative is that even though the hotel is in the middle of nowhere and has ample parking, they still charge for parking.

"USA / Canada Tour 2017"

4
04/02/2018

We stayed here on our 40th Wedding anniversary tour and although a few miles from the Falls was a good hotel. The bus stopped outside the door if you wanted to goto the falls for the light display at night but we stayed at hotel and had a nice meal and a few drinks. I found the prices very good and well run hotel.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Brian, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing our property to stay in for your 40th wedding anniversary, which is a milestone moment. We are truly delighted that our product, amenities and services met your expectations and that you went back with good memories of your trip. We truly appreciate your business and look forward for the opportunity to welcome you back at the Cairn Croft Hotel! Wishing you both good health and happiness. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Good for the price."

4
09/01/2018

Lots of amenities close to the hotel. No Frills grocery store is right next door. McDonalds 2 doors away. The hotel pool was very clean. Only issue was that there is no elevator to the rooms overlooking the pool.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Nancy, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for the nice review! We are pleased that you liked our location, facilities and services we offer here. There is only one floor above the ground floor in the courtyard area and second floor courtyard rooms are accessible only by stairs. We regret for the inconvenience caused due to the lack of elevators in the courtyard. We appreciate your business and look forward to seeing you here in the future. Wishing you a prosperous New Year! Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great family weekend away"

5
08/01/2018

Went to the cairn Croft with my family and three other families. We had kids ranging from 5 months to 11 years old. We had a great stay. Kids were well entertained from the pool to the climbing equipment and the small games area. However I do think most of the games in the area were out of order or ate our kids money. Highly recommend staying around the pool with sliding door access to the atrium. Also very convenient that there is a grocery store right next door. I would say only downfalls was the temperature of the room. Mind you we stayed here during extremely cold weather. The area near the back door was extremely cold and the room temperature varied greatly throughout the night.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Kindly allow me to thank you for choosing our property out of so many options in Niagara Falls for your family gathering. It's been a pleasure hosting you! We are delighted to learn that your expectations are met. All our courtyard rooms have a backdoor for emergency exit and it could get a bit cold if you are by the back door. You know how Canadian winters are right. But once you have the heater on, it'll be much cozier. We regret for the inconvenience caused. We hugely appreciate your business and look forward to seeing you back. Happy New Year! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great Hotel"

5
08/01/2018

Great hotel in a great city. Excellent place to take children because of all there amenities. Also great pub on premise. All staff were willing to help whenever they could, would return to this property with no problem.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Louise, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting an excellent review of your past stay with us. We are extremely pleased that you liked our product, amenities & services we offer here at the Cairn Croft. Your compliments for our staff members are hugely appreciated and has been shared with them. Have a Prosperous New Year and we look forward to hosting you here in the future! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"The www.ACARelationship.Com Best Western Celebration"

3
08/01/2018

The Canadian Cairns-Croft Best Western Hotel in a very good Niagara Falls location with friendly and helpful staff. You'll enjoy the live Band music and have a good time at the Bar/Lounge as hotel guest, of the hotel along side Niagara Fall residents who frequent the Cairns-Croft's Hotel Bar/Lounge, on Friday and Saturday nights.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Peter, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for being our guest! Doc Magilligan's Irish pub attached to our property is one of the favorites among local community. We have also been honoured with two prestigious awards recently by Irish Pubs Global Foundation - We are one among the top 10 Irish Pubs in North America and Our Executive Chef, Gary Beynon was elected as the best Irish pub chef in North America. I would strongly recommend ordering one of chef's favorites on the menu when you visit Docs next time. We value your business and look forward to seeing you back at Cairn Croft Hotel! Have a happy new year! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Average hotel for great price in Niagra Falls"

3
06/01/2018

Price is good for this average hotel. We went for a family trip and the pool was awesome as it was warmer than expected considering outdoor temp was minus 25 and pool was kept warm and very satisfied. Used the work out area and it is a little small and outdated however expected for Niagra falls why would you want to work out :). Pool area had tables for sitting drinking/eating which is great just do not get a room in this area as strangers hang out outside your room which is very odd and uncomfortable.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Joe, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time to review us on TripAdvisor. It was great to have you here with us. Courtyard is our common area by the pool. Most of our patrons like to reserve courtyard rooms because it gives them an option to socialize in the common area by their rooms. When our Poolside Bistro is open they could buy Food and beverage and sit around the courtyard and have a good time. However, we keep a strict curfew on courtyard timings. After 11 pm, nobody is allowed out in the courtyard. My apologies for the inconvenience caused due to other guests outside your room. In the future, I would suggest you book tower or east wing rooms as they are away from the courtyard and poolside. If you are planning to come back anytime soon, we have a winter family package at a starting rate of $99 plus taxes each night and that includes breakfast for upto two adults and two children, parking and $25 dining credit @ Doc Magilligan's Irish restaurant. We hugely value your business and look forward to the opportunity to host you here at the Cairn Croft again in the future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"My favorite"

4
04/01/2018

The rooms are small and dated, but this is my most favorite hotel in Niagara. The staff is the best anywhere and the indoor courtyard with pool and hot tubs make a winter stay very cozy. The Irish pub on site is also very inviting.

"New Year's Eve"

4
02/01/2018

We have stayed at this hotel for the past 3 years on the above day and It was a very good experience each time I especially liked the pool area and the restaurant. We would definitely stay here again.

"We will be back"

5
02/01/2018

Great hotel, clean seemed to be newly renovated. Authentic Irish pub with good food and great entertainment.Alot of the restaurants in the area. A bit of a walk to the hill but well worth it, we will probably use this hotel in the future.

"Good choice in Niagara"

4
02/01/2018

A little away from the tourist spots - which if you're not a tourist is a good thing - but still close if you are. Service is always good and the rooms are nice. If you like a pool, they have one with a fun surrounding.

"Excellent stay, can't wait to return"

5
01/01/2018

First class all around. The people, restaurant, the bar, the pool area. We had an exceptional time and can't wait to return. Everyone we met, from the staff to other patrons in the hotel and restaurant we some of the friendliest and welcoming people we have ever met.

"Very nice hotel with very minor flaws"

5
28/12/2017

Slow internet, a bit cold restaurant, lukewarm jacuzzi due to maintenance, and pool smelling room. If these don't bother you, it's a perfect place to stay for family with kids. They got amazing pool/ common area with kid's playground, a bar, pools and jacuzzi, and arcades in a tropical forest themed area. There is nofrills right beside the hotel and one factory outlet few mins away from the hot and as well as fast food near by the hotel. I have seen people buy food from outside and eat it in the common area. Overall, it was a pleasant stay.

"Made a bad choice!"

3
28/12/2017

l booked this motel last night Dec 27th 2017 for a getaway in the middle of winter! Wanted to relax around the pool have a nice dinner. I don't think so!!! To my horror the Hotel had been booked by minor hockey league. It was so loud and so many kids running everywhere unsupervised it was really loud in our room. I wish they had told us when we reserved about the group there!! I asked for another room away from the pool area and of course there were none available. If you are looking for a nice quiet place this is not it. So disappointed that we paid so much and could not enjoy ourselves. This is more like a water park for children. The noise on the upper tier in the Courtyard was deafening even the lobby was full of fighting children!! I would not recommend this place unless you have children and want a waterpark atmosphere!!!

"Excellent"

5
28/12/2017

Very good service and the room was great value, loved the pool right outside our room. I would recommend the BW plus Cairn Croft on Lundy's Lane to everyone. The courtyard was a great place for family to hangout by the pool.

"Does not worth the price"

2
27/12/2017

Better and more luxurious hotels are in the area for a much better price and free breakfast. We picked this hotel because of a recommendation from a friend but soon as we settle the hot tub stopped working.

"Great Hotel and Value for Money"

5
18/12/2017

First time staying at this hotel, in Niagara Falls, and could not complain about one thing. Reasonable parking rates, and room rate was great value for money. Staff were very friendly and pleasant. Would recommend this hotel to anyone.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for sharing your feedback following your stay and recommending us to the TripAdvisor community . We are overwhelmed to learn that you had a pleasing experience at our hotel. It is always a positive feeling to receive such encouraging comments. We look forward to have the pleasure of welcoming you again in the near future. Have a wonderful festive season! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Cairn croft"

4
18/12/2017

very clean and modern hotel with friendly staff and a great restaurant, very close to all the attractions at the falls, price range very moderate and comfortable beds would certainly recommend to family and friends to try it

"An annual pre-Christmas stop"

4
18/12/2017

Kind of feels like a homecoming. Stay here every year for a family Christmas. Consistent friendliness, professional service. Clean attractive rooms. Always a pleasant experience. Would likely stay here again next year.

"Love The Courtyard "

4
17/12/2017

Excellent service. Every one is polite and helpful. Stayed in courtyard. Perfect mini vacation for families. On main level we had an outdoor entry as well as a patio door entry to the courtyard. All rooms in courtyard are 2 queen beds. We rented a cot for at a minimal fee. Parking is reasonable rate 12$ per day. Mini arcade/games area is reasonably priced at 1$ for almost every game. Nice size pool and 2 good size hot tubs. Both hot tubs and the pool were very clean. Lots of different areas to sit and watch your children. Great place for all ages. There are some minor things that age this hotel. Overall the cleanliness is excellent. The shower knob was broken and bathroom was slightly dated. The service has been top notch. The Courtyard is not huge, but sure is an excellent place to share time with your family. We were disappointed at the rule of having to vacate the courtyard at 11. It is strictly enforced. However it would not affect me coming to stay and play another time.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for the detailed review of your past stay with us. We appreciate your generous compliments about our indoor tropical courtyard, pool and hot tubs. Our team continuously put in the effort to ensure that everything is well-maintained for our guests. We hope that the wonderful memories about your visit will tempt you to come back to us in the future. Wishing you all the joys of the festive season! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"As promised"

5
17/12/2017

Pleasant, professiona, friendly, helpful. Paying for parking was new to me. Liked the show that came with the package. Proximitiy to Niagara Falls was good. Availability of bus service was also good and useful.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting a five star review on this forum. I'm happy that our product and services exceeded your expectations. Guest experience is of primary importance to us as we endlessly strive to deliver the best possible service to all our valued guests. Parking fee is very common in the city of Niagara falls. Almost all the hotels in the area charges for parking. Our parking fee of $12 plus taxes each night is very reasonable compared to our competitors. We hope you will come back and stay with us when you are in the area. Wishing you and your family a wonderful Christmas and New Year! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Mini Escape"

5
12/12/2017

With the tropical gardens and warm temperatures around the pool you feel like you have gone away to beat the winter blues! The staff are personable and efficient. Pricing is reasonable. Definitely a recommendation for your hotel location in Niagara Falls.

"Perfect stay"

5
11/12/2017

Very nice hotel I'm recommend Hotel to friends and family. Friendly staff and clean rooms. Restaurant and lounge was very welcoming. Check out service was easy. Car service was also prompt. All-around great experience

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Let me express my sincere gratitude for recommending our hotel to your friends & family and on this forum. We are absolutely delighted that every single facility of the hotel has impressed you. Do come back and visit us to experience the lovely hospitality we offer here. Thank you for your business and we look forward to your continued patronage. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"staying over"

5
30/11/2017

the best hotel to stay is here everyone is pleasant willing to help and very happy clean rooms very spacious restuarant has excellent food and dining areas are clean staff is fantastic never any problems with hotel or restuarant

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for the five star review. We are thrilled to know that you had a memorable experience staying here. Your loyalty and support towards our hotel means a lot and we thank you for the same. We appreciate your business and look forward to welcoming you back here at the Cairn Croft Hotel soon. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Memories Made to last a life time"

4
29/11/2017

We had two hockey teams from our home town book and stay at this hotel for 2 or 3 nights last weekend. Overall our services provided to us was excellent. The Evening manager, the security guard and others were all super friendly and went out of their way to help ensure our "hockey families" had a great experience while making sure we followed the rules. Superb job The bed was a little hard but by the second night, I slept like a charm. I just needed to get use to it. The rooms are clean, the location is perfect. Close enough to the falls, but not the cost we would have if we stayed at the falls. There's lots of restaurants all around, outlet mall just up the street, close to the QEW - easy to get around.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Donna, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for posting a fantastic review about your past stay at our hotel. “Memories made to last a lifetime”, your caption says it all. At Cairn Croft, we work as a team striving to create fond memories for all our guests. We are absolutely pleased that we were able to surpass your expectations. As you could imagine, hockey teams are sometimes a challenge to deal with. But you folks were fantastic as a group and we genuinely appreciate your cooperation. We hugely appreciate your business. Thanks a lot for staying with us and we hope to have the pleasure of welcoming you back many more times in the future. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great stay"

5
27/11/2017

Spent a night there for a wedding we were attending. The hotel staff were friendly and helpful, the lobby and room were spotless. The pool area is beautiful, has a great family friendly atmosphere. We will definitely stay at this hotel again

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Nicola, Greetings from Best Western Plus Cairn Croft Hotel! It was a pleasure sharing your generous feedback with the Cairn Croft team. We are indeed thrilled to hear back from our visiting guests conveying satisfaction in regards to the hotel facilities and friendly attitude of our staff members. Thanks a ton for recommending us. We appreciate your business and look forward to hosting you here at Cairn Croft sometime in the near future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Family Christmas"

4
27/11/2017

We have been coming to the Cairn for over 7 years, family from across the country meet here and spend the weekend together. The staff has always been courteous and made every effort to accommodate our group. We enjoy the courtyard and relaxed atmosphere. Every year the pricing seems to be a challenge as we do not quite fit the group rate and every year we struggle to get the best pricing, there is no loyalty from the hotel for returning guests.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Beverley, Greetings from Best Western Plus Cairn Croft Hotel! First and foremost, we thank you for your continued patronage towards our property! It is in fact our pleasure to host you and your family here since last seven years for your annual Christmas gathering. I'm extremely glad that you like the relaxed atmosphere of the hotel away from all the hustle and bustle of the city. Like yourself, a good portion of our guests come back every year to enjoy the lovely hotel facilities and service we offer here. To us, you are like visiting friends. We believe that our room rates are very reasonable compared to other hotels in the area and it may vary depending on the occupancy of the hotel as well. You are a platinum member with our award winning loyalty program, Best Western Rewards. I'm not sure if you are already aware but you have enough points to cover the room cost for at least two nights at present . You had the option for using your reward points towards your past stay as well. If you need to know more details on your rewards profile, kindly contact me directly at [email protected] We appreciate your business and look forward to the opportunity of welcoming you back at the Cairn Croft hotel. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice facility off the strip."

4
20/11/2017

There are many, many places to stay at in the Niagara area and we chose to stay here primarily because we often stay at Best Western properties, find them reliable and choose to gather the points when we can. The facility itself is about 15 minutes from the city core and the Falls themselves. The rooms were comfortable and offered the usual amenities. It so happened we experienced a rather lengthy thunderstorm during our stay and used it as an opportunity to use the laundry facilities. Two washer and dryer units at $2.00 per load. Very good machines. We had been on the road for 2 and 1/2 weeks and were able take care of all our soiled apparel within an hour. The pool and hot tub area are quite pleasing and would be ideal for family stays in pool side rooms. We stayed on the second level but it should be noted that there is no elevator service for those with mobility issues. We enjoyed the adjoining Irish Pub and dined there the night of our stay. We were inundated by a couple of bus tours and they certainly livened up proceedings. Despite the $12.00 parking fee (I'm not sure why that is necessary), this place receives our endorsement.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thank a lot for the detailed review about your past stay with us. Courtyard rooms are the best selling rooms we have here as they are positioned around our indoor tropical courtyard area where the pool, hot tub and kids play area are located. Parking charge is very common in Niagara Falls. Almost all the hotels in the city charges for parking and our's is only $12 plus taxes each night which is very reasonable compared to other hotels in the area. Doc Magilligan's Irish restaurant is a splendid addition to the hotel. I'm glad that you had an amazing dining experience here with us. We appreciate your business and look forward to seeing you back at the Cairn Croft Hotel! Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great Hotel. Good time."

5
20/11/2017

This hotel was in a great location, was well priced for this time of year, and everything was clean and tidy. I'll stay there again! The staff were very courteous and helpful. The breakfast was a bit pricy, but the food was plentiful and delicious.

"Comfort, fun and value... right here!!"

4
20/11/2017

We have stayed at this location many times and will continue to do so. We travel 2.5 hrs to get here and are very comfortable when we arrive. The staff are very friendly and helpful. The lounge has great entertainment with live bands. Consider booking the "Oh Canada eh Dinner Show" package, it's sooo much fun and great value for the cost!!!

"November 2017"

3
20/11/2017

Too pricy when adding parking and breakfast; they do not tell you that parking and breakfast is not included. Plus, extended check out time was "not available", surprising for an "Off Peak Season" time.

"Very good visit"

5
17/11/2017

Hotel was clean and quiet. Staff very helpful; location well suited for a visit away from the noise of the strip. I would recommend to non party loving guests. Very good breakfast served in pleasant restaurant.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Cairn Croft Hotel! Thank you so much for choosing Cairn Croft Hotel and highlighting the pleasant experience you had with us. It is such a pleasure to read that you are deeply satisfied with our location, hotel and restaurant service and that you have taken back good memories during your trip. We hugely appreciate your business and would look forward to the opportunity of welcoming you back to our hotel. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Weekend family getaway"

2
14/11/2017

I was pretty sure I booked a courtyard room but my reservation never clarified what kind of room I had reserved. We got room 149 in the corridor of the courtyard. This corridor of rooms is like a motel. The corridor smelled bad it also smelled of smoke on our arrival. There was an ant trap under the bed and there was an earwig in my bag on the morning of our departure. This corridor of rooms is like a motel. I have never stayed in a motel because I don't want to stay in a motel but thanks bestwestern you sorted this for me. The pool, courtyard, reception, and bar are all nice. Of you are staying in this hotel phone and make sure you get a ropm in the tower or courtyard. I'm not entirely sure what the tower is like but it has to be better than the motel part.

"Clean room, polite staffs , basic hotel and good value."

4
14/11/2017

Staffs are very friendly and make you feel welcome. Everything is as expected as a BW. However, I will not recommend the on site restaurant /Isish pub. Was there for breakfast. It took more than 30 minutes for the dishes to arrive. Coffee tasted like water. The seat is covered with crumbs. The floor is worse.

"An enjoyable experience"

5
13/11/2017

The hotel and went through many upgrades since our last time - the friendly helpful staff keep us coming back as well - it has a great Irish pub and we saw a different (excellent) band each night We used the indoor pool with plenty of room to relax - We will use as a getaway in future

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Paul, Greetings from Best Western Plus Cairn Croft Hotel! Million thanks for your gracious review. Feedback like yours encourage us to continue what we strive for, that is to create wonderful moments for all our guests. Its been almost a year since we completed the renovation of our lobby and guest rooms. We are hugely delighted to learn that you liked the new look of the hotel. Band at Doc Magilligan's Irish pub happens every Thursdays, Fridays and Saturdays and its a perfect platform for local musicians to showcase their talent. A good amount of our guests come back just to enjoy the superb food and ambiance @ Docs. We appreciate your repeat business and see you around next time ! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Enjoyed our stay"

4
11/11/2017

Stayed here November 9th for first time. Short drive to Clifton Hill and Falls.Our original room was at the rear of the building and it felt quite isolated as the hotel didn't appear to be busy. The view was a wall. I asked if we could change rooms to the tower and this was done without any problem. Front desk staff were great as were other staff who would acknowledge you as they passed by. Great location for families with pool and play area in centre of hotel. As with other reviews $12. parking does irk. We ate in Magilligans and enjoyed the food. Reasonable price for The Falls. Waitress was very pleasant but didn't seem to know what the early bird appetizer specials were so we didn't have any. I had the Irish sampler and my husband had the shepherd's pie. We both enjoyed the food. We would definately recommend this hotel to our friends.

"Nice place but noisy, don't go on a school holiday"

3
09/11/2017

We took our two kids here during a PA Day. The hotel is very nice and clean, the pool area is lovely, nice desk staff, good price, and we were happy with the room. Unfortunately we were put on a floor with many other families who apparently knew each other, and continually stood out in the hall talking while their kids ran around. The pool and two hot tubs were overrun with children, wall to wall. My kids were intimidated by all the boisterous boys and noise so we didn't stay long. After dinner we returned to find a party in full swing on our floor, all the parents had congregated by the elevator and were openly drinking. One commented that we would regret staying on that floor. No hotel staff noticed any of this apparently. After 11 pm we finally called the desk and they responded right away asking everyone to disperse. Unfortunately they didn't come back to check, and the party continued for a while. In the morning the same situation returned with everybody out in the hall, kids running around and more noise. We enjoyed the attached Irish pub with live music and convenience to other shops and restaurants on Lundy's Lane, but this stay in particular during a school holiday wasn't much fun for our family.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Dear guest, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time to review us on TripAdvisor. We are disappointed to note that your overall experience did not meet your expectations. This is definitely not the experience we aim to provide our guests with. My sincere apologies for the inconvenience caused to you and your family. I'll confess that dealing with sport teams are sometimes challenging. You did the right thing by informing front desk when you came across this matter. Our pool closes at 10 pm and courtyard and other common areas close at 11 pm. After hours we strictly keep a curfew, our security patrols throughout the hotel ensuring all the public areas are vacated. We really appreciate you letting us know that otherwise you were happy with our hotel and services. If I can be of any assistance in the future, kindly email me directly at [email protected] and I'll be happy to take care of you. Thank you for staying with us and we hope you will give us another chance to host you here. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Average Hotel"

3
06/11/2017

Our stay was average. This hotel was clean and had a good set up for kids. We enjoyed the court yard and staff were good at quieting it down by 11pm. The rooms need to be updated, very dark, beds were terrible. The parking was not good. Friday and Saturday had to park elsewhere but was still charged 12.00 a night. The restaurant was not what I had hoped for. Food was average and service was slow.

"Great comfort!!!"

4
06/11/2017

Nice place and nice amenities. Enjoyed our stay. Very close to our event and within walking distance to alot of options. We would recommend and highly consider staying at this location again just for a weekend away.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Janet, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a ton for staying here at the Cairn Croft and emphasizing the pleasant experience you had with us . We are only two miles away from the majestic falls and other attractions. Our guests could either walk, drive or hop into one of the city run WEGO bus according to their choice and convenience. We sincerely appreciate your business and look forward to seeing you here in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great customer service"

5
06/11/2017

stayed for just one night...had a very enjoyable stay and was extremely impressed with the helpfulness of the staff. I will definitely return here. We forgot our toothbrushes and paste and the front desk came thru. Great breakfast also !

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for recommending us on TripAdvisor. I am super happy to learn that you liked your recent stay at our property. My sincere gratitude for your wonderful words of appreciation to our staff members. It is our non- stop endeavor to provide all our guests with exceptional service. We appreciate your business and look forward to seeing you here in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel.

"1st Year Wedding Anniversary"

5
05/11/2017

Great place to stay in the falls and close to all amenities. We stayed here when we were married the previous year. Decided to come back to celebrate our first year and had the same room. Would highly recommend this hotel

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Brian, Greetings from Best Western Plus Cairn Croft Hotel! Thank you so much for sharing your memorable experience with the TripAdvisor community. I am genuinely delighted that you chose to come back us to celebrate your first wedding anniversary . Cairn Croft experience is all about our team striving to create beautiful memories for all our guests. We appreciate your business and look forward to seeing you back in the future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Fantastic Service and Hotel"

5
30/10/2017

We booked through Catherine Cunningham for our company training and from start to finish the service was excellent. The meeting room was beautiful and the staff was truly amazing - Thank you also to our porter Steve!!! We booked rooms around the pool which was great for socializing!! See the pics - you feel like you are on vacation in the tropics. Highly recommend this hotel for BOTH pleasure and business! In fact were bringing the grandkids there in January as their Christmas gifts - they will have a blast If you haven't been give this place a try! Lori Barrie Ont

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Lori, Greetings from Best Western Plus Cairn Croft Hotel! We are truly pleased to hear about your experience with us. We pride ourselves in providing our patrons with superior customer service and I am delighted that Catherine and Steve provided you outstanding service . Our team is genuinely the strength of our hotel and and I will make sure that your comments reaches their ears. As you mentioned, our recently renovated Oak room is a perfect space for weddings, conferences and company parties. Thanks a lot for recommending us on TripAdvisor. We appreciate your business and look forward to seeing you and your family in January. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"another great stay"

5
30/10/2017

Once again a group of our friends stayed at the Cairns Croft Hotel for a relaxing weekend away, and had a wonderful time. The staff is helpful and friendly and go out of their way to ensure that our stay is a positive experience. Sarah Norris at group bookings is very helpful and does her best to accommodate our needs. I have never been disappointed and in fact we are coming back the end of November and again in February. I would highly recommend that you give this hotel a try.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Cheryl, Greetings from Best Western Plus Cairn Croft Hotel! Firstly, Thank you for your continued patronage, it is indeed our pleasure hosting you here at the Cairn Croft. We are grateful for your sincere words of appreciation for our team and for the service we provide here. I will go ahead and pass over your compliments to Sarah. She is definitely one of our go-to person with lots of experience backing her up. Our dedicated staff members would go the extra mile to make sure that our guests go back home with fond memories, and that in turn drives our guests to come back and visit us. We greatly value your business and look forward to seeing you here in November. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Really good hotel."

5
27/10/2017

We spent two nights here recently and thoroughly enjoyed our stay. The hotel, bedroom and bathroom were all modern and spotlessly clean, and the beds were super-comfortable. We were given a warm welcome by the friendly and helpful staff, and the whole place had a really pleasant atmosphere. There was a bus stop right outside and a short ride took us to the falls. We thoroughly recommend this hotel.

Paul C, Management at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Angela, Greetings from Best Western Plus Cairn Croft Hotel! We thank you immensely for the amazing review about our hotel. We are delighted to know that every feature of your stay was exceptional. Your compliments are indeed motivating for all of us as we move towards providing superior customer service to all our patrons. We will look forward to the opportunity of welcoming you back to our hotel soon. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Fantastic Place"

5
24/10/2017

What a great place to get away. The food is amazing and always something to do in Niagara. This hotel is on the top of the list as a getaway. The staff are friendly and very caring. Great Job Cairn Croft.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! It gives us an extreme sense of satisfaction to hear that you enjoyed your time with us. You are absolutely right. There is always something to do in the attractive city of Niagara Falls. Doc Magilligan's restaurant and Irish pub attached to the hotel serves excellent food and beverages and is one of the local favorites. Thanks a ton for your compliments. We appreciate your business and look forward to seeing you back in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"First trip to Niagara region, mad a good choice with the BW Cairn Croft"

4
21/10/2017

Very quick check in, and a good rate having booked on line at BW's website. Be prepared for a CA$12 per night parking charge. Room was spacious, separate room for bath and toilet, sink is in bedroom - gives a bit more privacy. Loads of fluffy towels. Room was quiet, no neighbour noise, and only a little of corridor noise. Not much of a view from the window as we were over the pool area. Two queens were very comfortable. Large TV with a few channels, and also a fridge. The hotel is not too far from the falls themselves, downhill to the falls would mean uphill home, probably a 30 minute walk. We looked at the hotel pool area but didn't try it - we also looked at the Irish pub next door (Doc Magilligan's) and did try that! This is a nice place for supper, the food is very good and loads of beers to try. Breakfast was good too. Waiting staff in morning and evening very good. There are many fast food places close by and this pub is a bit of an oasis if you prefer to avoid the fast food eateries.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Wow! That's definitely one of the most detailed review I have seen for a while, which describes your experience with our hotel and the area. My sincere gratitude for taking the time to review us on TripAdvisor. I am glad that we were able to live up to your expectations. We have onsite parking here and costs only $12 plus taxes each night, which is very reasonable compared to other hotels in the area. Doc Magilligan's restaurant and Irish pub is a splendid addition to the hotel which stays open from morning till late evening and serves delicious food and drinks. We value your business and look forward to welcoming you at the Cairn Croft in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"GREAT STAY"

5
19/10/2017

This was a quiet, clean and relaxing hotel to call home for three days. The staff was professional, friendly and very helpful. This hotel is in walking distance to some stores and restaurants. We have stayed at many hotels in Niagara, from now on this will be our #1 choice.

"Excellent Hotel, just not close to the Falls"

4
17/10/2017

We recently stayed at this hotel and were very impressed. I suspect that it was recently renovated because everything from the furniture to the flooring was in pristine condition. Our suite was beautifully appointed and the service by the staff was friendly, accommodating and professional. We were impressed with the quality of the furniture. The king size bed was very comfortable, there was even a comfortable recliner chair in the room and the desk was huge. There were lots of electrical outlets for all our charging needs. The jacuzzi was a welcome addition. We travel to The Niagara area often so we were fine with the location, but it is a short distance to the Falls and the action on Clifton Hill, perhaps a drawback for a first time visitor. This is the only reason I gave the hotel four stars and not five. All in all, this is a super place to stay. We will definitely return again.

"Good and Bad"

3
17/10/2017

Too many groups overrunning the hotel. Noisy. Rooms are ok, bathrooms small and dingy. The courtyard is beautiful, pool is warm, play place for kids is cute, cost was not worth it. Good place if there are no hockey groups or large groups of drunken golfers. If there are...Stay away.

"Clean, comfortable and well appointed"

5
17/10/2017

Room was clean, well appointed and all amenities were excellent quality. I would have been upset by the parking fee but the room rate more than offset that concern. All in all a good experience and I will definitely stay here the next time I'm in Niagara!

"Great spot for a family vacation"

4
16/10/2017

We were travelling with our children, ages 3.5 and 15 months. We loved the courtyard area, great spot to hang out when the weather outside isn't the best. Good location, close to restaurants. You will have to drive to the falls. $12/day for parking seems steep, especially at this distance from the falls. This is an older hotel that they have renovated. Our room seemed a little damp and funny smelling but nothing that would make us change rooms over. We will be back!

"Decent night stay just off the main drag"

4
11/10/2017

Niagara is a busy place and very pricey during the summer time. We have stayed in many hotels in the area when visiting family and for special occasions .BW Plus Cairn is a popular hotel in the area and has a large pool area. It has been undergoing a number of renovations in the past couple of years and is good value for the money. The restaurant next door is also busy, but also good value. For the BEST deal, phone the hotel directly or contact them via the Internet. We found better rates and discounts. Parking like most of the area is extra.

"Golf Weekend"

4
11/10/2017

A reasonable hotel with a great restaurant / bar - Mulligans. There were live bands on both Friday and Saturday nights. The band on Friday was amazing and the bar was packed with guests and locals. The staff was friendly and helpful.

"Great Value"

4
11/10/2017

While this hotel does not have a Falls view, it offers great value for families. The hotel is well priced, it has a resort-like indoor pool and play area, it is located near several restaurants that offer reasonably priced meals. The Irish Pub attached to the hotel offers tasty food and serves large portions. The staff is friendly and very efficient.

"No value for the money"

2
10/10/2017

We picked this hotel based on the look of the pool and the fact that breakfast was included. Big mistake because the pool was full of kids at all time and there are so many all you can eat breakfast options around. Lobby was nicely renovated but the room was not even close to be called a hotel room; Very outdated, smell like mold and a ventilation system in the bathroom that was very noisy and nothing else.

"Nice visit "

4
09/10/2017

When we first pulled in, we had trouble locating the lobby. We circled around and realized it was connected to the restaurant. The staff was very friendly, especially Chris. We are diamond, and Chris waived our parking fee. Very nice. We loved the restaurant dinner and breakfast it was excellent. I had an issue with buying detergent for a load of wash. Lily, I think that's her name, her office was next to the laundry. She was so kind, I was in a rush, I gave her the money she went to front desk for me and bought the detergent and put it in the wash machine for me. That is going over and above. We never did use the pool area, but it did look very inviting. As we were leaving I had a very nice discussion with the front desk people, they were very friendly. We were in the tower we had a very nice room and a fireplace, too bad it was too warm to use it. But it did work.

"A surprise bill at the hotel."

4
05/10/2017

Was surprised that the hotels in the area charge for Parking!!! and no Breakfast at the hotel too...I guess this is an odd one out in the best western hotels. Check-in is after 3pm; so pretty much of the day wasted if anyone want to check in early to fresh up and head out to the falls. Apart from the above; decent room; had a issue or two which was reported to the desk while checking out. Over all --above Average;

"Great for golf getaway"

4
03/10/2017

Our foursome travelled from Toronto for a two-day golf getaway and stayed for one night at the Cairn Croft Hotel. Easy to find parking. Efficient check in and check out. Large comfortable rooms. Good showers. Fine TV reception. Quiet environment. Attached restaurant makes it easy to get a meal without going outside. Definitely a return is planned.

"Family Vacation in Niagara Falls"

3
02/10/2017

Pros: -The pool and play climber were clean and family friendly. -The rooms were in excellent proximity to these amenities. - Food credits were excellent! The pub food was wonderful and the breakfasts were a fantastic value for the quality received! This was the highlight of our stay. Cons: -The atrium area is not well supervised by staff during the day (other guests in their underwear drinking and rowdy with glass bottles in hot-tub) but patrolled heavily at night with a curfew (we were quietly sitting beside our room doors and were advised of the curfew by 10:40pm) which was disappointing. -The pool, hot-tub, and children's climbers have limited hours -There was an odor of urine in the bathrooms and the bathrooms themselves were not sufficiently updated (old toilet, flooring, stained tub etc.) -Also, the shampoo/body wash/conditioner were hand pumps on the wall and did not work effectively as shampoo/conditioner in my hair. Very disappointing since they read "luxury".

"Great Business Hotel"

5
26/09/2017

This hotel is a great place for business and pleasure stays....lobby and rooms have been upgraded to 5 star plus standards in my opinion...will always return when in the area....front of the house staff as well as rooms attendants are extremely nice to deal with...no problems staying here in the future

"Disappointed unexpected charges"

4
25/09/2017

We arrived at our hotel after travelling for 14 or hours from the UK to be greeted by a lovely young man who took my photo ID and asked for an additional $350 for a deposit. This was a shock and not something we've had at any other hotel we've stayed in and we've travelled to a few around the world. Sadly the only thing we had was Canadian dollars. But they also informed us that if we paid the deposit by cash it would be $200 per night! This ruined what was a very special and once in a life time holiday. It caused us alot of worry. They at one point only allowed our key card to work for a day so we were concerned we would lose our room - which was already paid for. Our travel agents also didn't know about these additional charges. Lovely hotel but please be aware of hidden charges and fees when staying here.

"Great place to stay but you pay for that."

4
25/09/2017

We stayed there for 2 days and were surprised they have renovated the building and added to the restaurant. Since we stayed here last they have added expenses - now you pay for parking, there are charges $5.79 Tourism Promotion Fee, so have to look careful at what you will pay. The room was very nice and had a fireplace which would be nice in the winter. The staff are good and efficient. The food at the restaurant was good and reasonably priced. It is a Doc MaGillgan's restaurant. The wifi was good and reliable.

"Nice experience"

4
23/09/2017

Very nice hotel. Good quality. The staff at Magillians Restaurant were great. The value of the meal was perfect. Good coffee. The restaurant is above and beyond all others. Will definitely go back when in town again. Easy to get too. Not used to paying for parking. Just stayed in Waterloo and Owen Sound and the parking is included in the room rate. The area outside of the Hotel was very clean.

"Great family hotel"

4
20/09/2017

We stayed at this hotel while in Canada for a friend's wedding. We paid a little more to have a room in the courtyard by the pool. There was music during the day from the pool area that we could hear in the room by it was promptly turned off by 10 pm. The pool is heated just right and the 2 hot tubs were fantastic. The Irish pub joined to the hotel has amazing food and bad service. The room felt a little dated and I could tell that there were multiple coats of paint but that was not a problem. The beds were extremely comfortable and the staff were great help. The hotel is extremely close to Niagara Falls without being in the very touristy area. I would definitely stay here again.

"verry good"

4
19/09/2017

the best western plus was a great place to stay the staff and the service to the rooms was also very good. The pool and hot tub as very clean and hot. the motel itself was nalso kept verry cclean and tidy.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us. I hope that we will have the pleasure of serving you again in the future. Regards, Paul Cade

"Rcommended"

4
18/09/2017

Good clean room and the king size bed was very comfortable. I recommend that you bring some of your own toiletries and they are very lacking in the room. It's still a nice hotel though. Great location.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thanks for recommending our hotel. We rely heavily on positive word of mouth and repeat business, so your recommendation and great review help us out a lot. Please come back to see us again soon. You are always welcome. Regards, Paul Cade

"Niagara Falls trip"

4
16/09/2017

We stayed here for 1 night in August on a trip to Toronto. The hotel is only a 5-7 minute drive to the Falls. The hotel was clean, comfortable. We booked on points and were disappointed to find out that breakfast was not included. Parking was $13.00. The walls are thin, our room was unfortunately right next to the elevator, so the noise levels from families heading out for the day was loud in the morning.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thanks for taking time to review your stay. I am very sorry that the families in the hotel were a bit loud in the mornings. This is not typically the case, but I will make note to keep an eye out for that so that our guests aren't disturbed in the early mornings. Thank you, Paul Cade

"Enjoyed our stay ant Best Western Cairn Croft in Niagara Falls"

4
16/09/2017

We booked our accommodation through AMA last May. Did not know what to expect. Location turned our to be great at the WEGO bus stops right outside the hotel. Not too touristy in the area so you can get away from the crowds and noise when you return. Great restaurant in hotel. What's with the parking fee. First time in our life did we have to pay parking to stay a a hotel. Overall experience was very good.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for staying with us and thanks for pointing out how great our location is. Sorry about the parking fee :( We charge for parking along with most other hotels in Niagara Falls, but we do keep it on the low end of the scale at $12.00/night. Thank you, Paul Cade

"Nice stay"

4
14/09/2017

Place looks amazing outside and front lobby. Rooms nice but a bit stuffy. Pool nice but shallow. Great location close to many restaurants and shopping. Customer service great. Ensure you request accessible room if you have a stroller or wheelchair. Would stay again if the price is right

"Nice Hotel with Great Customer Service!"

4
13/09/2017

Stayed at this place for 5 nights in late August. Room was very nice. There is no breakfast included in your rate; however, there is a restaurant in the lobby area that serves a very reasonably priced breakfast if you choose to use it. The hotel is located just outside a bus stop, that for a fair price, can take you throughout the Niagara Falls, Canada area. There are several routes to choose from. We used it to go to the Falls late in the day and to eat down there in the evening. Much better than driving our car into heavy traffic at Clifton Hill! The hotel has a really nice tropical area and pool in the back. We walked around the perimeter of it several nights. There is also a children's play area back there! What really stood out to us about this place, however, was its outstanding customer service at the front desk, with the maids, and with the porter. The latter person, Steve, was exceptional in his taking time to help us out with directions and places to see!!

"EXCELLENT"

5
13/09/2017

Great place to stay at; very helpful staff; good food at the bar next door; very clean. Even though they charge extra for parking, the overall cost for this time of year (mid-September 2017) was great.

"PROFESSIONAL SERVICE"

5
13/09/2017

I WAS GREETED BY KEEGAN who was respectful, I mentioned earlier how the accommodation for room was not ready as I anticipated to be there on time but was 2 hours early. He worked on getting me a room right away. Very nice room clean and I am a best western member of which he did not know at the time. All I can say, is I do not complain for petty details like others. This place had no complaints and I would recommend over and over. Location was super and courtyard amazing. Parking was much cheaper than other hotels that friends had mentioned to me.

"Great for couples or families"

5
12/09/2017

I have stayed at this hotel in the past and they have renovated since then. The room was very clean, the bed was very comfortable, the lobby has also been renovated since our last stay. For families - the pool area rooms are great for the kids. The staff was very friendly with us and everyone else that I heard them talking to. I would recommend this hotel to everyone, couples and families. The only downfall about this hotel is the location, you have to drive to the falls, all the attractions and to the casino. But there are a lot of restaurants within walking distance for breakfast, lunch or dinner.

"Very child friendly hotel"

4
07/09/2017

Hotel has very friendly and helpful staff. Loved the indoor pool and jacuzzis. kids had a great time in the indoor play area. Not far from the falls, great restaurants on the same street. Only $12 parking for the night, not bad compared to the closer hotels. WE stayed 3 nights and saw maintenance crew clean the pool and the outside of the building everyday! very nice hotel, only no complimentary breakfast :(

"Nice!"

5
06/09/2017

Very nice property, well kept, close to the main tourist areas. Rooms were nice, liked the hand soap pumps in the bathroom. on-site bar was amazing! We would stay here again. Note parking is $12 per night.

"Family Fun"

5
06/09/2017

Best decision. Was last-minute idea and we were accommodated very well. The restaurant staff weren't nearly as welcoming as the hotel staff which was disappointing but I did not negatively affect our visit

"Description completely misleading"

2
04/09/2017

Seemed like a nice place online but we were very dissatisfied with almost everything about the place.The room smells old don't even have a microwave and the coffeemaker is the absolute worst. I have stayed at many Best Western in the past and this on is absolutely the worse.They even charge you a huge parking fee for a parking lot that is practically empty.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Evening, Thank you for taking time to let us know how dissatisfied with your stay. I will personally look into the room that you stayed, and investigate with my operations team. I hope that you will give us another chance in the future to show you how much we value your business. Thank you, Paul Cade GM

"A very nice hotel in a very good location."

5
04/09/2017

This is an excellent hotel ideally suited to viewing the Niagara Falls which is a must see day or night . It is only a tem minute taxi ride which will cost you about 9 dollars US. Great accommodation with a good going Irish bar within the complex. Nicely appointed rooms and quiet.

"Pissed me right off at check in"

2
31/08/2017

It seemed to be a nice hotel at a reasonable rate online, that is until you check in. The employees made some very odd comments and had some bizarre questions for me when i checked in, Then they want to charge you for parking which they don't bother to alert you to when you book online. Then they want to blame the website for not telling you that they charge for parking. then they tell you to go park 3 miles away. typical tourist trap hotel. They know you traveled a long way to get here and then the don't care to treat you right you.

"Near the falls"

4
31/08/2017

Very nice Hotel! Outside and hallways are very dated, but the lobby area, and the rooms have had a recent update and are very nice and comfortable. The pool area is also very nice with a nice courtyard, hot tubs, and play area for the kids. The hotel is close to the falls and tourist area, and the bus stops right in front of the hotel. I don't think it's located in a terrific neighborhood though... so I wouldn't plan any long walks. But we were only there for a couple of nights so I can't say for sure. But the adult book store across the street, and the check cashing stores nearby make me a little suspect.

"Wonderful stay, we will be back!"

5
29/08/2017

We stayed here for one night over the weekend and had such a wonderful time, we kept saying we wished we booked another night. I traveled here from East of toronto with my husband and 2 year old daughter for a quick little overnight getaway. We booked a courtyard ground floor room and it was just perfect. First off, this little hotel really is unique to any in the area we've stayed. Because of the courtyard that's right outside your door, it gives you the feeling of being somewhere tropical. They have a tonne of tropical trees and plants, some as high as the ceiling that all surround the pool and playground. It felt like we flew down south and were actually outside when in the courtyard, but the amazing part was, it was all indoors. Which would be a nice little treat for a winter getaway. Our daughter loved the indoor playground and arcade games, and the pool was nice and warm, it truely felt like a tropical getaway. We had the chance to try the Irish pub for breakfast, great value and very good food. We wished we had the chance to try it for dinner as well. It's a beautiful pub. The rooms had everything we needed, were clean and nicely decorated... And the beds were comfortable, no complaints. Great pressure with the water in the shower. Others complained about the chlorine smell in the room... Sure we could smell the pool, but again this just added to the island vibe for us so we didn't have a problem with it. The only real negative we had with this hotel was the $12 charge for parking... This just seemed like a money grab. We've stayed at hotels near the Clifton Hill strip where we didn't have to pay for parking, so it seemed odd to be saying outside of the busy area and having to pay for parking. In summary this hotel really has everything figured out to make their guests stay an enjoyable one. We very much enjoyed our stay and will be returning in the future.

"Great place to stay, away from the expensive Fallsview hotels."

4
29/08/2017

Great value, walk-able to the Falls, and right on the WeGo bus route (stop in front of the hotel)! Family size indoor pool, with 2 hot tubs also. All the rooms have been updated, but our bed needed replacing. Watch out also, as not all rooms have a microwave for the kids popcorn.

"Enjoyable stay "

5
28/08/2017

We stayed at this hotel for 6 nights and enjoyed our stay here. The room was very clean and housekeeping did a great job each day. Eventhough our room surrounded the pool area, we never found it loud. The pool is great and our kids really enjoyed swimming there every day. The restaurant attached to the hotel has great food at a decent price. I would recommend this hotel for families.

"Good !!"

5
22/08/2017

Excellent service, staff really kind, everything was perfect! (But breakfeast wasnt included only problem but beside this , everything was nice!)totally recommend to the others and for the next trip, we will come back!

"Awesome stay!!! Would highly recommend!"

5
22/08/2017

I loved this hotel! I read VERY MANY reviews before settling on this one, trying to find the best place for us. My husband I are took my in-laws here for their 40th wedding anniversary. They had always wanted to go to Niagara so we decided to book a couple rooms and take them away for a weekend. The staff we really lovely and the rooms were spacious and clean. If you are travelling in a couple or would prefer a quieter section, I recommend booking one of the tower rooms. The Tower rooms are further from the pool area. The pool and hot tubs were great! We had a package that included breakfast which was great! The food at the pub next door was fabulous! Really enjoyed everything! The location is awesome too!

"Thumbs UP"

5
21/08/2017

every year we go to the Falls for a vacation and this was the first year we stayed at the Best Western and I will be booking again .. If you have kids and on a budget this is the place to stay,, the kids were so happy with the kids area and the pool I was very happy with the fitness room and hot tub,, thumbs up all the way and breakfast onsite was very reasonable and the stores around and fast food spots were great

"I will return!"

4
18/08/2017

My family of four (including 2 teenagers) stayed for 2 nights to see some sights before traveling stateside. I booked this location after viewing their recent positive reviews on Trip advisor. I got a great rate. We were given a room in the east wing. While you are unable to walk to the Clifton Hills/Falls area, the we-go bus has a stop out front and the friendly desk staff gave me directions (including map) to public parking areas. Our room had two queen beds, fridge, microwave, desk area, sitting area, separate sink from the bathroom and coffee maker. It was very large, great to accommodate 4 of us plus luggage. There wasn't a safe in the room. The room was clean and well appointed. The wifi worked fine as well. We used the pool and gym facilities and both were fine, however the fitness room could use some repairs/upgrades (1 of the treadmills was broken). I appreciated the plastic bags for wet swim suits available and the pool towels. We enjoyed breakfast at Doc Magilligans, the adjoining restaurant. There are many local eateries in walking distance, Pizza Hut and McDonalds are on the parking lot. The front desk staff were friendly and efficient on both check in and check out! We would stay here again should we return to the Niagara Falls area!

"Not fancy, but does what it does really well"

4
17/08/2017

We stayed at the Cairn Croft recently, and had a really enjoyable time. There were a lot of things to like about the hotel. The front desk and cleaning staff were great, everyone we spoke with was friendly and professional. The lobby looks to be newly renovated, very nice. There was lots of parking (additional $12 CAD/night + tax). The restaurant on the ground floor was delicious, mid-price range, and it was nice not having to 'go out' to eat. There were a lot of fast food restaurants, a No Frills discount supermarket, a Shoppers Drug Mart and a cool comic book shop, all next door or within a short walking distance. We were also right next to a Wego tourist bus stop headed directly to Niagara Falls (it makes many stops, but only took us about 15 minutes to get to the Horseshoe Falls, at about $28 CAD for 3 adults, 1 child for a 24-hour pass which started its 'clock' the moment you swiped the card on the bus). We booked one of the rooms which overlooked/surrounded the hotel's indoor pool. Our room had 2 queens and was on the 2nd floor overlooking the pool, with steps down to the pool. Depending on your preference, assuming you want to swim, you may prefer the ground floor rooms with direct pool access. The pool area is a bit dated but nice, there are trees and plants around which give it a nice tropical feel, and there looked to be a restaurant there (closed when we were there) as well as a few older arcade games and a climb-able play structure (like you see in some McDonald's). There are ample towels in a cabinet that you can access once you are in the gated pool area and it is also where you can drop off used towels. There are also showers near a small gym at one corner of this building. Note that if you prefer not to swim, there are other rooms available that are located in another area/building - be sure to read the room description carefully so that you book the room you want. Our room was dated but clean. The building with the pool looks very much like a two-storey motel, except that the entrances to the rooms face the pool (the doors we saw on the exterior of the building were only secondary, emergency exits. The bedding was comfortable. Because we were in the pool area, the room does smell a bit like chlorine, and we did hear everyone playing in the pool (pool closes at 10 pm, so that was fine with us). We weren't crazy about the air conditioner in the room, it would whir on for a while quite loudly, and then go quiet again. The pool is not very big, and the depth varied from about 3 feet to about 4.5 feet, but we had a good time. There can be many people enjoying the pool, so it's certainly not a place to do laps, but more to splash around and have some fun. This was our first stay visiting the Falls, while not staying directly near them (it was only a few kilometres to the falls, but we wouldn't suggesting walking it). It was kind of nice not to be near the busy-ness of Clifton Hill. The hotel was not a fancy fallsview hotel, but what it did it did really well, and we appreciated it.

"Great Second Honeymoon 40 years later"

5
15/08/2017

You can read more of my reviews on my blog; TravelPhotosnFood.com My wife and I were on a 3,000 mile motorcycle ride and I thought it would be nice to go back to Niagara Falls for our 40th wedding anniversary. I found the Best Western Plus Cairn Croft using the Harley-Davidson Ride Planner and being a Best Western Rewards program member I choose this location a little ways from the falls and crowds. It's about 1.5 mile walk downhill to the falls but there is a 'WeGo' stop right out front. 'WeGo' is the transportation shuttle around Niagara Falls and you can purchase a 24 or 48 hour pass and ride anywhere along three different routes. The 'Red Line' takes you from the hotel to the falls. Upon arriving I noticed the cleanliness of the exterior and how modern it appeared. The lobby was spotless and very warming and inviting. The front desk staff was friendly and smiling and very helpful. One complaint is I never noticed before hand that you had to pay for parking! What gives? I'm paying for a room and have to pay extra to park there, it's only a motorcycle. Our room was on the 5th floor and close to the elevator but once inside it was very quiet. The room was fresh and clean with plenty of towels and pillows. The bed was comfortable and we got a great nights sleep. Being this is a Best Western Plus and they have a restaurant onsite breakfast is NOT included with your room. There is a beautiful Irish Pub, Doc Magilligan's at the hotel that serves up some traditional Irish food. The Fisherman's Pie and Grilled Cheese Crab Cake sandwich was fantastic. They also serve some good food for breakfast. The hotel also has a Bourbon Street Bistro at their swimming pool. If you want to avoid the crowds and noise I would choose this hotel again. It's easy to ride the 'WeGo' which runs about every 30 minutes or so and takes you to all the those great locations. You save to hassle of driving your car and finding places to park.

"Trip to the Falls"

5
14/08/2017

We fall in love with the hotel and the location. Very quiet and extremely clean. I think this is one of the cleanest hotel we have stay in Canada. The room are huge. There is a fridge and a microwave also. The pool is very nice. Nothing negative about it.

"Great hotel! Clean!"

4
14/08/2017

I highly recommend this hotel when traveling to Niagara Falls. I cannot begin to express how helpful the staff and managers are at this hotel and they will bend over backwards to accommodate you. The courtyard is lovely and all areas of the hotel or clean and well maintained. Most importantly the rooms are so clean that it is such a comfort when you walk in and immediately feel relieved that it is so clean and maintained. The layout of the room is excellent. There is plenty of room for luggage and there is an area to get ready with the sink that is separate from the bathroom. The bathroom is very large with a full size tub and shower which are both very clean. There is a pool and a Jacuzzi which are shut down each night at a reasonable time honestly I don't remember if it was 10 or 11, but this allows the guests to have a peaceful night's sleep. Because it is not directly in the tourist area, the prices around the area are reasonable and there are lots of restaurants including one attached to the hotel which is awesome! The prices in Niagara Falls tourist area are outrageous so staying down here and taking the Wego is a much better option then you can get it right outside the hotel. There is a under the counter refrigerator as well as a fitness area. I did not give this hotel five stars because there is no elevator to the second floor which is only an issue when you're bringing your luggage in and out of the hotel. (They do have a porter to assist if you want.) The other big issue that I had here was the Wi-Fi - it is terrible - I had a lot of trouble and watching TV was difficult as well because the reception is a problem. You can watch some of the channels only and it was like that the entire seven days I was there. The final reason this hotel did not get five stars was because the bed at least for us, was very uncomfortable which made for a lot of tossing and turning. That being said, the Wi-Fi in general at Niagara Falls has some serious issues so I think one would have the same problem at any hotel. Even with the uncomfortable beds, I would absolutely stay at this hotel again but would ask if they could put extra padding on the mattresses.

"Motel quality rooms at hotel prices!!!"

2
13/08/2017

Booked a courtyard room onky to be given a corner room im a hallway right next to the exit. Complained and was told This was actually a courtyard room because it was in the courtyard floor. Staff finally gave us another room after but told me those rooms were more expensive! New room felt very damp.... beds, carpets, everything felt damp. Air conditioner was extremely loud. Bathrooms were something out of the 80's. Lobby looked really nice but did not fit with the rest of the building. Would not recomment nor ever stay there again. Very poor wi-fi signal in the room. $220 a night for a motel type room... totally unacceptable!

"Nice place"

5
10/08/2017

This was a nice hotel for our family. It was a little less expensive get still close enough to the falls. Our only problem had to do with the WEGO not coming to our stop at Clifton Hill and we walked back to the hotel, which was entirely doable. It is in more of a strip mall area.

"Good option in NIagara Falls"

3
09/08/2017

This hotel is a good option for a night stop in Niagara Falls. It is located away from the main tourist area on a busy commercial boulevard, it might be a long walk to the Falls but there'a bus stop in front of the hotel. Staff at the reception were very welcoming and friendly. The room was clean and the beds comfortable but the bathroom was small with the sink placed outside in the room. The kids enjoyed the pool area. We had supper and breakfast at the Irish Pub located in the hotel, it was good both times. This restaurant is probably the best option around the hotel, the rest being fast food chains. Note that there's a 12$ parking fee for the night which surprised me, usually parking in hotel chains are free.

"Lovely hotel "

4
09/08/2017

We enjoyed our short stay here. Very clean sheets and pillows. Decent sized room. Nice bathroom. Brilliant location for the falls and sight seeing. Buses are very good. Good friendly staff. Fully recommended.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, We are happy to hear that you enjoyed your stay, even though it was just a short one. We appreciate your recommendation and certainly hope to see you again soon. On behalf of the entire team, we want to thank you for your lovely comments. It truly fuels our passion for hospitality. Thank you, Paul Cade GM

"Nice Stay"

5
09/08/2017

Short wego ride to the falls. Clean hotel. Decent price for location. Great Irish pub at reasonable prices. Helpful staff with coordinating packages. Disappointed that the pool bar never opened. It is advertised and didn't open during the evening or weekend as anticipated.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for your review. I appreciate your comments and will use them to better the experience for future guests. I understand your frustration with the pool bar not being open. We have kept it closed for the time being for renovations and improvements. We do however offer drinks to go from our attached restaurant and Irish pub. One way or another, we will get you your tropical cocktail so you can relax by our beautiful pool and hot tubs. See you soon! Paul Cade GM

"Great times"

5
08/08/2017

This is one of the best hotels I've been to in Niagara falls. This hotel is near everything and gives you the best service. I visit this hotel at least 3 times a year and tell all my friends as bout the great time I have. The pool, hot tubs and the kid friendly atmosphere takes it over the top. When in doubt, this is the place to be. Stay in the pool view rooms and feel the family love. But if you want some quiet time, try the towers is bunk houses. Every room is good and the hotel is surrounded by restaurants and shopping. Have fun.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thanks for the great review! We are so thankful for your business, and even more so that you have been telling all of your friends how much you like our hotel. Please come back to visit again soon so we can have the pleasure of serving you again. Until next time, Paul Cade GM

"best"

5
03/08/2017

Money well spent. quiet room, great view of area and friendly people to help with whatever was needed. Would stay here again and tell others of the jewel here. Just use a credit card to get the exchange right.

"Niagara Falls tour"

4
02/08/2017

We stayed one night here. Really wished we had stayed longer. Restaurant is in hotel as well as around the area. You have a grocery store next door. They have a pool, two hot tubs, kids climbing centre, and arcade games. The rooms are a good size and yes you can get one pool side if you like. Staff are extra helpful and polite.

"Clean and friendly hotel"

4
02/08/2017

The hotel is clean and staff are friendly. The location is more in the city instead of the tourist hot spot, so it's a bit distance to walk to the falls but at same time, it's fairly quiet and convenient. The hotel restaurant provides excellent Irish food, and well priced. The outlet mall is only a few minutes drive away.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are so happy that you decided to stay with us. As you pointed out, our location is great, especially if you are looking at shopping at the outlet mall. Thank you, Paul Cade

"Holiday stay"

5
02/08/2017

Very nice hotel it has been renovated since my last visit 4 years ago rooms clean and tidy staff excellent very knowledgeable about what to do in local area very good location to visit the falls within walking distance bus stop outside

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you very much for staying with us again. Yes, we have done quite a bit of work since you were here last. We find our repeat guests are very appreciative to see that we put your hard earned dollars back into our establishment so that you can keep enjoying our hotel to the fullest. Best, Paul Cade

"Very good close to everything"

5
01/08/2017

Very nice hotel very close to everything but did not agree with having to pay for parking. Overall everything was very good. Has an Irish pub in the hotel very good prices for breakfast and fast service

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thanks for staying with us and thank your even more for telling other travellers how much you enjoyed your stay. We rely heavily on repeat customers, so thank you for spreading the good word :) Best, Paul Cade

"Dated but convient location"

3
27/07/2017

Room clean with exception of old stained un clean able carpeting. Great hot tubs & pool. Video games in need of repair during my 3 night stay. Bus stop right in front of hotel makes transportation convenient.

"Great place to stay"

4
26/07/2017

Travelled to the falls and stayed here for 2 nights. The rooms were nice and fairly clean. Check in was quick and simple. Housekeeping was very attentive and quick to help out when I needed more towels. We had to have maintenance come and fix our sink as it was not draining and our refrigerator didn't get cold and they quickly took care of our problems. The pool area was very nice and the water was not cold which is a plus. It was not crowded at all which was nice. The Jacuzzis are very hot and clean. They have a nice workout room as well.The drive to the falls was no more then 10mins away-not close enough in my opinion to walk. There are several places to eat at in the area and their is a McDonalds in the parking lot if you decide not to eat at the restaurant at the hotel. I would recommend this place to anyone wanting to be near the falls. There is a $12 parking fee. I did a lot of research before selecting a hotel and this was the one that i kept coming back to you and i am glad that did. i would stay here again.

"great trip"

5
26/07/2017

hotel was nice, the renovations look great,staff was awesome, breakfast was quick and easy, nice service staff it was nice to be away from downtown, a 35 minute walk-but easy access with the WEGO bus when needed

"Great service and atmosphere!"

4
25/07/2017

The rooms are not anything special, small and a bit run down, but the staff service, pool/atrium area and restaurant really make this hotel a place we would stay again. Kids enjoyed the play area and arcade games as well which kept them busy while the grownups relaxed. I would recommend!

"Overnight In the Falls"

4
23/07/2017

Travelled to the Falls as part of a Father/Daughter weekend with my 3 year old. Rooms were clean and comfortable. Restaurant was great for breakfast. All staff encountered was hospitable. My daughter particularily enjoyed the play area and swimming pool. The only negatives I would point out would be in regards to the placement of our room. We faced into the courtyard (i.e. the pool, play area and some seating) which led to some dampness in the room I felt. Additionally there was a boys baseball team(s) in house and the noise from the courtyard would have kept us up. I simply turned the AC a little higher and it ran throughout the night blocking most noise.... Overall would definitely choose this hotel again.....just maybe away from the courtyard. P.S. The photo is of a note written by my 3 year old....Proud dad moment.

"Niagara Golf"

4
19/07/2017

Perfect hotel if you are in Niagara to golf - we played four rounds of golf over two days and overnighted at this hotel - excellent value, close to the many golf courses in the area and close to several dining options in Niagara Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Yes, we are the #1 hotel in Niagara Falls for memorable golf packages. Thank you for choosing our hotel and we sincerely hope to see you again soon. Perhaps you can book a Fall Golf Package. It is truly the most beautiful place on earth during that time of year. Best, Paul Cade

"Nice place - a long way from the action"

3
19/07/2017

Relatively new. Clean well appointed rooms. 15 minute bus journey into town. The only reason you would stay here rather than on the falls area would be to save money. Fast food and supermarket are close. Bus just outside

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Greg, Thanks for your comments. I can however assure you that there is a big difference between choosing our hotel over the Fallsview properties. Price is certainly a big one, but our customer service level is second to none, and we truly care for our guests and the experiences that we help create. I hope that you will consider us in the future. You are always welcome at our hotel. Regards, Paul Cade

"Third time staying here, with pleasure"

5
17/07/2017

Updated lobby area looks great. Kids had fun at the pool. Restaurant / Bar in the first floor was excellent and facilities are very clean. Most staff are helpful and go out of their way to satisfy our stay. It was a nice surprise at check-in that we got adjoining rooms. Great stay, again!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are so happy to hear that you love our new improvements. We are very proud to show our guests that we are using their hard earned dollars to improve our hotel all around. Glad to see that we could accommodate your request for adjoining rooms. Thanks, Paul Cade

"Excellent value"

4
16/07/2017

This is an excellent hotel in the heart of Niagara Falls Ontario Canada with great amenities and service. Overall, exceptional value for the price. I would highly recommend this location for any trip to the area, be it business or personal.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for your review. We appreciate your feedback and urge you to stay with us again soon. Regards, Paul Cade

"Nice hotel with great service"

3
15/07/2017

The hotel was very nice and clean. Seemed to be recently updated. The front desk staff was always very kind and helpful. I would have preferred to stay closer to the falls, since that's why we were there and spent all of our time. Traffic was really bad so they told us it would take a couple of hours to drive to the falls. It was a 45 minute up hill walk coming back from the falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for telling us about your recent visit with us. I realize that our location isn't Fallsview, however, we are located on Lundy's Lane, which is one of the main strips in Niagara. It is full of great dining locations, grocery stores, and fast food restaurants. It would be wonderful if you would give us another chance to show you how much we value your business. Thank you, Paul Cade

"Family Suite at Best Western Cairn Croft"

4
10/07/2017

Pleasantly surprised with size of family suite. Three queen beds, two a/c units and two fridges with table and chairs, sink and microwave. Separate sink area with toulet and shower in their own room. Would return again.

"Great clean hotel!"

5
10/07/2017

I stayed here for a weekend and the room was very clean! The layout was also excellent; our room had a couch and seating area as well. We also had a microwave which was a nice surprise. I also really liked the soap dispenser in the washrooms rather than just a bar of soap. There was a shampoo dispenser in the shower rather than just a small bottle. The staff was great and very helpful throughout our stay. The location was further from the main area of Niagara Falls than other hotels we have stayed at, however we were still able to walk there in about 25 minutes. One night we took a cab and it was only about $10.00. Overall, we had a great experience and would definitely stay here again!

"Weekend at the falls"

5
10/07/2017

We booked this hotel for a one night stay while visiting Niagara Falls and enjoyed our stay. It's far enough away from the commotion of Clifton Hill, but close enough to be there in 5 minutes (driving). The pool and courtyard area was amazing, although I was slightly disappointed that the games in the arcade area were different than the pictures - not as good and no skee ball :( The hotel is nearby many food options (walk to McDonald's, Wendy's, pub-style restaurant & bar, and a couple pizza places. I could do without the $13 additional parking charge. I get that this is standard for the Falls area, but the hotel is surrounded by shopping plazas, grocery stores and fast food places all with PLENTY of parking. Free parking would have been a nice touch!

"Treated like a Queen"

5
10/07/2017

This place is awesome. Only about 1 1/2 miles from the falls but you can take the we go shuttle to anywhere right from the front of hotel. I would highly recommend and I would certainly stay there again.

"family visit to Niagara Falls"

5
10/07/2017

Hotel is well situated we walked to the water front in 30 minutes. if you buy the CityPass it is on the Gobus route included with the Pass. Very comfortable room, pleasant efficient staff, good restaurant for breakfast and other meals. Parking above ground easy to get in/out.

"Nice hotel"

5
04/07/2017

The hotel is very nice, updated and clean. The staff was helpful and friendly. The bus picks up and drops off right at the hotel, so you can you avoid parking fees- however the hotel does charge a $12 parking fee- a practice I am not fond of. If you don't opt for bus passes it's about 1.8 miles (2.9 kilometers) from the falls. It's a doable walk, which we did twice on Canada Day due to the busses being stuck in traffic- which is not the norm at all. TIP- food and souvenirs are MUCH cheaper in this part of town.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for your comments. We are so happy that you were satisfied with your stay. Great tip for other travellers regarding souvenirs. This part of town offers a variety of options for purchase at a much more affordable price. Thank you, Paul Cade

"Beautiful Hotel EXCEPT FOR PARKING FEES!"

3
04/07/2017

I visited this hotel when I had family coming to visit from California. Since I am a Best Western member & my family were staying here, I booked for a one nite stay. The location is perfect, there is a wonderful onsite Restaurant available for guests. The hotel does not offer a "complimentary" breakfast bar, disappointing. It would have been nice to receive a small vouture to facilitate a "complementary" breakfast, especially since a $13.00 plus fee was added to my bill for Parking! For this reason alone , I rate the hotel only "average" & sadly my family & I will not do a return trip!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for your review. I apologize that we have a $12.00 parking charge. This is however consistent throughout the Niagara Falls Area. I assure you that the price we charge is much less than many of the hotels surrounding our property. I sincerely hope that this would not detract you from staying with us in the future. Regards, Paul Cade

"NBCClub"

4
04/07/2017

This hotel was very clean and updated nicely. The bed & pillows were so comfortable. The staff was very friendly. I would recommend this hotel to all. The hotel was within walking distance to the falls and convenient to other attractions.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, We are thrilled to see that you enjoyed your stay. Your comments are appreciated. I hope that we will have the pleasure of hosing you again soon. Regards, Paul Cade

"Good Overnight Stop"

3
03/07/2017

Hotel was nice with a fair location, about 2 miles from the Falls. The only real complaint was bad WiFi. There were plenty of good places to eat within walking distance. I really didn't like that they said nothing about having to pay for parking until I was checking out.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for taking time to express your comments regarding your recent stay. I am surprised to hear about your poor WIFI experience. We implemented some major improvements recently, so I will have to bring your comments to our IT team. Thank you, Paul Cade

"Very nice place .just a short drive to the falls"

5
30/06/2017

This place was very nice for the price.it was close to a lot of amenities and nice and quit. I would definitely recommend this place to all of my friends and family. The only complaint that I have wss the cable channels were limited .not that we watched much tv but some people with kids would probly use tv a little more then others .

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Happy Canada Day! Thank you for staying with us recently and for one whole week at that. Your positive experience is something that we try our best to replicate for each and every one of our guests who stay with us. We take pride as being dedicated, hospitality professionals. I hope that you will decide to stay with us again when you visit our beautiful city. Thank you, Paul Cade

"Wedding"

4
29/06/2017

Wonderful place to hold a wedding reception. We had the issue of people on our floor being too loud for us to get much sleep. You can tell who really care for their job and who doesn't. Those who do, are absolutely wonderful and really make the experience. Steve and Ann are two of the most wonderful staff members. Beautiful building and the recent renovations really look wonderful. Staff that worked the wedding were very kind. Would definitely recommend this hotel for a wedding reception or to just stay again. Not getting 5 stars due to minor issues we experienced.

"Great stay"

5
28/06/2017

Stayed in June for three nights during a conference. My room was comfortable and beautifully decorated. Lunch in the adjacent pub was delicious and the all the staff members I encountered were brilliant. There is a bus stop right in front of the hotel with frequent service into downtown Niagara Falls - very convenient! Would definitely recommend this hotel to anyone looking for a clean, comfortable stay in a favourable location.

"Loved it"

4
27/06/2017

Clean. Nice staff. Good location. Reasonable prices . What more do you need!!! Nice swimming pool and jacuzzi. I loved the multiple entries of the hotel, as you get to your room from the closest entry. East , west, south and north. If the noise of the AC was lower i would give 5 stars . I would get there again if i will go to Niagara .

"Poor at first but improved greatly "

4
27/06/2017

We had booked a pool side room at first but when we entered the room, it had a musty smell. We brought it to the attention of the front desk and they offered us a second floor room. The same smell was in this room as well. After talking to the manager, we found out the first two floors are the oldest best western in Ontario. They built the next 3 later which has a different ventilation system. We were shown a fourth floor room. No musty smell. After all that we had a great stay. Pool was nice plus has two hot tubs. On a side note across the street is a little small run souvenir shop (the people's discount souvenirs) which the woman was especially kind and helpful. Prices were much cheaper too.

"Hidden Gem! Unexpected delight!"

4
25/06/2017

We decided to stay a little way from Clifton Hill on this trip to avoid all the busyness and summer crowding. In fact we didn't even make it down to the "entertainment" area we ended up finding so much to explore around and in the hotel. As soon as you walk in it feels fresh, clean and modern. Friendly staff and a nice, simple set up. The rooms where very clean and contemporary. I loved the lamps, the on/off levers where really cool! This room was great since it had a mini fridge and microwave. We've stayed at places that cost twice as much with no fridge, so this was nice. The washroom was very clean and up to date. There was a full size shower/bath and it even had hand pump soap and conditioner! Lots of counter space and a large mirror. The bed was amazing and so where the pillows. We actually found a place that sells them and my girlfriend bought one, it's like a cloud! The TV was a good size and there was plenty of channels. The AC worked amazing and was not overly loud. It would have been nice if the windows opened, but it's not the end of the world. Our view was average, just stores and restaurants.. but it was a good angle to see the sunset. The hall ways and elevators where clean and stylish. Now the pool, this was very unexpected and very exciting! It was almost as if it was outside with all the "street" lights and plant life. We came after dark so it was really cool to see the "street lights" lighting up the pool area. Our room wasn't near the pool, but there is pool side rooms that would be perfect for people with kids. You can see them from your door, very cool set up. The water was great, actually warm! Most pools we've been to are cold and unpleasant to stay in for too long without really moving to stay warm. The two hot tubs where nice and new and all the jets worked well. They where also a great temperature. The pool area closes at 10 pm so we thought if we got there after 9 it wouldn't be very busy. Unfortunately for us, it was and there was A LOT of kids. I got kicked several times by them in the pool. At 10 pm a guy came around to tell all of us it's time to get out, some kids just kept doing cannon balls ignoring him. The parents where no help. I suggest that either between 9-10 or from 10 to 11 pm there should be nobody under the age of 16 allowed in the pool area. Period. It's a shame that adults have to deal with other peoples children when they won't even tell their own kids to settle down and be respectful. It's a shame that after a long day when all someone wants to do is go for a relaxing swim and hang out in the hot tub that they need to worry about getting kicked, ran into, watch out for flying balls or hear yelling kids. Over all this hotel was great. We will likely come back in the winter on a weekday when kids are in school. This hotel is highly recommended if you want to get away from "down town" and all the chaos with the summer rush.

"Vacation"

2
20/06/2017

Room had dust on the microwave cabinet so thick you could write in it. The front desk was not very helpful or knowledgeable about local attractions. They gave us directions to an outlet mall instead of Niagara on the Lake. I would not recommend this hotel.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Tonya, I am so sorry that you encountered these issues during your stay. We are in this business to help people enjoy themselves while on vacation, not to feel frustrated and upset. Please contact me personally so we can discuss further. Regards, Paul Cade

"First Timers"

5
20/06/2017

We traveled from Milwaukee to see the Falls. It's the first time for all six. We booked the Best Western plus Cairn Croft six months early as the kids were excited about the pool. We stayed for two days and two rooms. We asked for poolside first floor rooms. The kids had a great time in the pool and grandma loved the two hot tubs. The area around the pool was full of tropical plants and kids play equipment. For those who like McDonalds it's a few doors down. For those looking for a nice restaurant and bar it's connected. We spoke with four different staff members during our stay all were polite, friendly and efficient. We bought attraction tickets which included the WeGo bus. We had a great time and are planning our next trip back here.

"Great Experience with Great Price"

4
20/06/2017

I stayed for 5 days and the customer service was awesome. The restaurant next door was good food a little over priced for drinks. The pool area and hotel was very clean. Parking fee was a little excessive especially since the parking is limited. Overall it was a great experience and I will stay every time I'm in the area.

"Senior Ladies Weekend Away"

5
19/06/2017

My friend and myself decided to take the offer of free tickets to see Dancing Queen at Niagara Falls view Casino as I am a Bestwestern reward card holder decided to get more points and stay at Bestwestern Cairn Croft Lundy s Lane. We stayed there back in January and enjoyed the courtyard and hot tub staff friendly accommodation great however at that time lobby under construction this didn't matter to our stay. Lobby is now open and looks amazing. Staff at front desk are exceptional. This trip were able to get room change to courtyard however it was on second floor no elevator Alex after he checked us in took our luggage up to our room on second floor greatly appreciated. To let you know there is a tower section that has an elevator. We meet so many nice employees more than welcome to help answer questions and listen to stories. We went on our own wine tour to Niagara on lake found a delightful estate winery called Catail Creek around corner from Wayne Gretzky s winery and distillery. We had a lovely picnic at Catail Creek enjoyed chatting with owner. On return to hotel rested in courtyard taking advantage of pool and hot tub got ready went for dinner then of to an amazing show. At checkout Sara was helpful in answering questions giving information about how to make room request after booking with bestwestern. Thank you Alex Joe Keegan Gena Sara and Paul for making our stay fantastic. Room was perfect.

"Excellent hotel and top staff...all 10's."

5
19/06/2017

After my husbands accident I had to extend my stay at BW. The staff were very sympathetic to my situation and very accommodating. The entire staff were friendly and helpful. I highly recomment the Niagara Falls Best Western Plus for quality accommodation and friendly helpful staff.

"Multiple stays at this location"

5
15/06/2017

My wife and I stay at this property every time we visit Niagara Falls. It is a well maintained and operated hotel which is convenient to public transportation, banking and various stores. The pool area is amazingly beautiful with many tropical plants throughout. It truly is one of a kind. We like to get away a couple times a year, and at just a 3 and a half hour drive, this is just perfect for us. There is also a nice restaurant on site, and several fast food outlets within walking distance.

"Pool is beautiful!"

5
14/06/2017

I loved the pool , it was so pretty with the tropical plants around it and the courtyard room is the way to go with the patio doors I also loved who everyone at the hotel was so polite !!! Best customer service !

"Wonderful Place to Stay"

5
12/06/2017

This is by far the best Hotel I have been to in a long time. Very friendly and helpful staff everywhere. They make you feel special. The hotel is very well situated near to public transit and shopping areas etc.

"niagra falls stay at cairncroft best western"

4
12/06/2017

the hotel was very clean and staff was friendly....they answered all our questions and walked us over to show where towels were at the pool...very convenient location for pubs and shopping ...for the price we were very happy

"2 nights"

4
10/06/2017

I wanna score the hotel as average, but Chris from the reception made me go for the 4 (= very good) in the end. The difference between the hotels, to my humble experience, is not so much the beds or the facilities, but its staff. And I think that Chris did an excellent job of making us feel as welcome guests. The room was big and OK. The night I went to the fitness area all the machines I wanted to use were not working properly and we didn't use the pool, so cannot comment on that. The reception was very friendly and checking out also happened without any problems and in a amicable fashion. Location to the Falls is a 35 to 45 minute walk, but the WeGo bus stop is right in front of the door of the hotel.

"Overnight stay"

3
07/06/2017

Overnight stay at the falls to see the main site. We slept well and the room was a good size and clean. This hotel is too far away from the actual falls, you can take the bus ($7.50 for 24 hours) but it only comes every half hour and it took us 30 mins to walk. There are plenty of hotels closer. Bring your own shampoo and conditioner, the one in the pump on the wall is not the best, weird they have a sign in the bathroom about how many towels they have supplied and how much they cost. Didn't get a chance to use the gym, we left early morning. The bed was comfortable and the hotel quiet, free wifi very good.

"quick visit to the falls"

5
05/06/2017

Best Western Cairn Croft is on Lundys lane just outside the centre area of the falls. The WEGO bus stops right in front and goes regularly to the falls so you don't have to pay overpriced parking. The hotel is clean and modern with nice facilities like the pool and kids area. Restaurant has good food for reasonable prices. Great place to stay overall

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Evening, Thank you for staying with us and even more thanks for telling everyone how much you loved your stay. We have recently gone through a major renovation of our property, and as you mentioned our hotel is extremely up to date and modern. Please come back to see us soon so we can serve you again. Regards, Paul Cade

"Friend's Birthday Weekend!"

5
02/06/2017

Great place definately would go again, loved the pool and the openess. The hotel is close to a lot of places such as grocery store, restaurant, stores. It is a little far from the town so you would have to drive

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for giving us such a great TripAdvisor Review. We are thrilled that you enjoyed your stay and hope that this means you will be back again soon. Regards, Paul Cade

"Loved our room"

5
26/05/2017

This hotel was great. It had the most friendly and helpful staff we've ever encountered while staying at a hotel. They went above and beyond to make our stay great. The room was clean and well decorated.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, I am so proud to hear that our staff were the most helpful that you have ever encountered. This is exactly how we want our guests to feel when the leave our hotel. Thank you taking time to share your experience. Best, Paul Cade

"Quick stay"

3
25/05/2017

We only stayed here for one night so wasn't worried too much about the quality or amenities at the hotel. Our room was on the ground floor and was right next to the indoor pool. Upon arrival, which was around 7-8pm, there were still kids playing in the pool and being quite loud. This is fine but after a long day of travelling, we just wanted to relax. Also, because the room was in this central courtyard/pool area, we had to keep our curtains closed at all times as we didn't want people looking in. Free wifi was great and our bags were delivered quickly to the room. The bathroom was very basic but the sink was outside of the bathroom. Although this wasn't an issue, it did cause disturbances during the night if one person wanted to go to toilet.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for taking time to share your experience with potential travellers. It sounds as if you were on one of the bus tours that came through last week. We are so thankful that you chose to stay at our hotel. I hope that if you are ever back in Niagara Falls that you will decide to stay with us again. Regards, Paul Cade

"Family Long Weekend Vacation"

4
23/05/2017

Great hotel with kid-friendly facilities. The indoor pool is really fun and has warm water. There is an open area to bring in and eat your meals. The room was clean and fully functional. Great location, next to many restaurants and short drive to the Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are so happy that you enjoyed your stay. I hope that you will decide to come back to see us again soon. Regards, Paul Cade

"2 day getaway!"

4
22/05/2017

My husband and I stayed at this hotel for 2 nights (May 16-18, 2017) with our 2 children. Check in was smooth and timely, with lots of parking available on site ($12/night). We had a ground level room right next to the pool/courtyard. The room was clean and simple, bathroom a little dated, but no problems. Mini fridge in the room, which was helpful with kids along. Our kids loved the play area next to the pool (though everything was pay to play, except for one play structure, not thrilled about that...). Lovely tropical setting and ambience in the courtyard. WiFi was a little slow, but not a big deal. We ventured over to the Irish pub attached to the hotel for breakfast one morning and it was wonderful! They serve a full Irish breakfast if you're into that :) Great kids menu too. Noise levels in the evening were minimal...but it was a mid-week stay, so that may be why. All in all, a great stay for people not looking to break the bank (or for those with kids), would definitely stay again!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Than you for bringing your family to stay with people who care. We have built our reputation on being one of the hotels that provides superior customer service to all of our guests. We are also proud to say that we have the cleanest hotel in Niagara Falls. After all, we know how important that is all of our valued guests. Regards, Paul Cade

"Had a two day get-a-way there and were treated royally!"

5
22/05/2017

My wife and I decided to get away from it all and saw a great deal that Best Western Plus Cairn Croft Hotel was offering and went ahead and booked. Upon our arrival were were very cordially greeted and made to feel welcome. We are Diamond members and while upgrades were not possible as the hotel was booked solid we were not charged for parking which was an added bonus. The room, was spacious and very clean as was every part of the hotel. Attached to the hotel is Doc. Macguilligan's pub which offered a superb breakfast at a very reasonal price. A great time was had!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for deciding to stay with us. We truly appreciate your business and hope that you will be back to see us again soon. I also want to thank you for your loyalty to Best Western as a brand. Thank you, Paul Cade

"Great Value for the money"

4
19/05/2017

We were very please with the quality and location of this hotel. It is a short walk down the hill to the falls welcome center, across the street from the casino, and in walking distance to most 'Fallsview District' attractions and restaurants. The WeGo bus is a great option to get around. Anyway, rooms were comfortable and clean. We would stay here again. We also got a very good deal through Groupon. Free Wifi was helpful since we were staying from the U.S.

"Hotel was the worst part of an amazing trip"

1
18/05/2017

Fortunately Niagra has a great many amenitites that made up for the horrible hotel stay. We ended up in an adjoining room with a group of very loud ladies next door who came back shrieking at 3:30 am. We tried calling the front desk from the room phone, no answer, and from a cell phone, no answer, so had to go all the way downstairs to file the complaint. Service was horrible no recompense was made despite broken amenities. To top it off the hottubs and pool were filled with unsupervised children. PROS: The comic book shop and stag shop across the way were probably the best things about staying here.

"Great place for entertainment for the whole family."

4
18/05/2017

This hotel is very well kept and the lobby and some rooms have been recently renovated. There is a nice pool courtyard with great slides and hot tubs, as well as sitting areas that all can enjoy. It has an great Irish restaurant /bar with great food and entertainment on the weekend. No need to drive anywhere!

"Loved my stay!"

4
17/05/2017

First time I've stayed here and wont be the last! Loved my room and enjoyed the area the hotel is located in. A group beside me was a little too loud; but a quick call to the front desk and they resolved that right quick!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, We are so happy to see that you loved your stay. I apologize about the noisy group, but am pleased to see that we resolved the issue right away. Regards, Paul Cade

"Accommodation and Atmosphere"

5
17/05/2017

Excellent renovated room on second floor by pool area. Very clean and quiet. Fun safe pool, two hot tubs, video games and play structure. Smiling helpful staff. Convenient bus stop directly outside front door.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us and also for the great TripAdvisor review. We did just finish our renovations so it's great to see our guests noticing our improvements. Thank you, Paul Cade

"Great hotel for this area"

5
15/05/2017

The hotel is close to all of the attractions, including the wineries. Lobby area is very nice and the staff are wonderful. It seemed to be a great place for kids, as the pool area is very kid friendly. If you don't have kids, the patio's overlook the pool, so be prepared!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for writing a review of your recent stay. I am so pleased to see that you enjoyed yourself. We are a wonderful hotel for families with children, so as you mentioned, the courtyard around the pool is ideal for these types of travellers. I hope you will come back to visit again soon. Regards, Paul Cade

"Best Hotel we've every stayed at and kids just loved it,"

5
10/05/2017

OMG where do I start, when we arrived Monday we got room 459, the grand kids came, we have a pool, climbing jungle, 2 hot tubes, lovely rooms, arcade and beautiful plants and trees. Staff was amazing, First 2 night we were on 4th flour then I asked how much the upgrade was and it was only 20 dollars so we got a room around the pool .All we had to do is pack up the room and they took it down for us, amazing staff and a great Hotel. I'm so happy we booked here. I am in a wheelchair and could get around the halls, elevators and rooms. Thumbs up for Disable, one more thing, on the 4th floor I had no bars in shower to hang on to but the other room did in the pool area.

"Very Restful Stay @ A Great Value"

4
10/05/2017

Enjoyed a very restful 2 day stay at this Best Western property. Was nice and clean & thought the price was a very good value for the wonderful amenities this Best Western has to offer. Can be a little loud with hockey teams sometimes that seem to gravitate to this Best Western. But was quickly moved to a quieter floor Thanks for the great stay nevertheless.

"Not awful. Not coming back."

2
09/05/2017

Not as close to the falls as they make it seem, there's no view, had to pay for parking but was told to basically park at McDonald's. The pool was tiny, 5 feet at the deepest point. And no room service. Don't get me wrong, the rooms were clean but that's about all we can say about it. If it were possible for me to get even a portion of my money back I would in a heart beat.

"Loved our stay at this hotel"

5
08/05/2017

We recently stayed at the Best Western Cairn Croft Hotel for a wedding and had an excellent experience. Check-in was quick (when line-up started, extra staff were put on duty immediately). Front lobby was clean, comfortable and modern. Room was the perfect size for our family of three. They have the best pub in Niagara Falls! Great food. Free parking! Overall, great value!

"Great for kids"

4
07/05/2017

We enjoyed our stay here prior to a dance competition. The kids (and adults) had some fun in the pool with the toys provided. Thank you. The only disappointment was the quality of in room coffee and also the tap water was not great.

"Nice gesture "

4
03/05/2017

We stayed at the hotel on a Saturday night to celebrate a birthday. We originally had a room with one bed. We asked if any two bed rooms were available and were upgraded to a huge room with 3 queen beds and 2 televisions. The front desk was very friendly and we appreciated their efforts. The room was very clean with comfortable beds.

"Great Hotel for Families and Teams"

5
02/05/2017

We stayed at the Cairn Croft BW during our Bauer Spring Tournament with our hockey team. The overall experience was great, from the family friendly courtyard with pool and playground, to the cleanliness and comfort of the rooms. The hotel is located very close to local attractions, restaurants and grocery stores, as well as an outlet mall. It's also a mere 10 minutes from the falls and the hockey rink (Gale Centre), making it an ideal place for teams to stay at.

"Wonderful accommodations and friendly staff"

5
01/05/2017

Our stay at this hotel was very comfortable and we appreciated the very clean, spacious room and friendly and accommodating staff. The location was very convenient to Niagara Falls which was our destination for the following day. We loved having the restaurant (Doc McGilligan's) on the premises so we could enjoy a delicious and reasonably priced meal (especially the couples deal) after a long day traveling. We would highly recommend both the hotel and the restaurant.

"Not worth being Best Western Plus"

1
01/05/2017

This place is a ripoff. Though this is located few km away from the falls, they still charge for the parking & also no complimentary breakfast available. The hotel itself is old & has been remodeled, but looks out of place. We were staying on 4th floor in the middle, but no hot water. When we called the maintenance guy, he said the water will cool down when it reaches to 4th floor. Being an engineer, I can't believe it cools down by approximately 10 degrees per floor. The rooms were small, at least the one we stayed. They also posted in the bathroom that attendant is responsible for the inventory of towels & we will be charged if missing any. Glad we saw that, if not I am sure they would have charged arms & legs for the ones which was not even there in the first place. Will never go back to this place. Only grace point is professional guest service agents.

"Great Best Western!"

5
30/04/2017

Clean room, professional and friendly staff, comfortable bed, , good restaurant, good Wifi. I would recommend this motel without hesitation! No scented sheets, towel, or air fresheners, which is important to us since both my wife and I have allergies to artificial air freshers and scents. Best BW we have ever stayed at!

"Excellent Stay @ BW Cairn Croft in Niagara Falls, ON"

5
27/04/2017

My wife is a Level 6 Contributor on Tripadvisor (PvFirst) and has written a full review of this place. I agree that it was a fantastice stay, including our Breakfast & Dinner at the attached restaurant, called Doc Milligan's Irish Pub! :-) We will be back!!!

"Great place to stay"

5
25/04/2017

we really enjoyed stay in this hotel. great place to stay. good location - close to everything. clean, big rooms with fireplace, good internet and comfy beds. amazing front desk stuff. a pleasure to stay.

"Our weekend in the Falls"

4
25/04/2017

Nice hotel very clean super staff. The only thing is ask for a room away from the bar on Friday and Saturday night the band can be loud!! The pool area is fantastic great place to stay with kids or grandchildren....lots for them to do!!!

"Staff like family"

5
25/04/2017

Amazing staff at Best Western. They're always happy and willing to accommodate. They're friendly and professional. Love staying here because we are treated like family. The hotel has been recently renovated and it looks amazing!

"Weird but fun"

3
23/04/2017

The Cairn Croft is almost impossible to explain and almost impossible not to enjoy. The music, decor, vibe and crowd are just all over the place... but if you just go with it you will have a blast. It's kind of a meat market/hook up place. But, if you just want to have drinks/people watch/dance, nobody is pushy- everyone is just hanging fun

"Love it great staff and the court area rooms at the lower level is the best and we always go for that"

4
20/04/2017

The best place to be and very tropical feeling Great place to be with family It's quite sometimes which we like The rooms are excellent We always stay at the court yard lower level Parking we have to pay but no big deal it's worthwhile must visit and enjoy

"Clean hotel, nice staff"

4
20/04/2017

We stayed here for two nights. Despite seeing a cheaper rate through Groupon we decided to call the hotel directly to make our reservation. We spoke with Naomi. She recommended a room for us in the guest house, the lower building. We wanted to be close to the pool without being actually by it. She recommended room 131. We arrived early and could check in immediately. Naomi was at the reception and everything was great. She is as nice in person as she was on the phone. Our room was a good size, clean and in a perfect location. It had a fridge and a microwave. The beds were comfortable. The only challenge was the grab bar in the bathroom, which was installed on the wall between the toilet and the tub. Not in the tub. Not helpful at all; we wondered why. Hm. We loved the pool area; and of course the two hot tubs. It is clean and somewhat secluded. Since we were here during the week, it was pretty empty and we had the hot tub(s) to ourselves. We had dinner and breakfast at Doc Magilligan's Restaurant & Irish Pub on site. Good food and great, friendly service. We will be back.

"Clean hotel good rates"

3
19/04/2017

Booked thru groupon, about 10 minutes from Niagara falls. Area was safe but in more of retail area with a bargain store in the next parking lot. Nice indoor pool but indoor corridors to your room, if you are in the rooms towards the back and very humid and smell of chloride due to the pool. Very noisy if your room is near the pool. Ask to stay in the tower in the front of the hotel.

"Great Stay"

5
19/04/2017

We enjoyed our mini vacation and were happy to have chosen this hotel. It was not far from wineries, and we could relax at the pool and hot tub as well as the restaurant/bar attached to the hotel. We will be repeat visitors to this hotel.

"Highly recommended. Nice place to stay better on what we expected. Excellent service in all."

5
12/04/2017

We will definitely comeback. Exceeded our expectations. Overall experience will be highly recommended. You get most value of your money. Amenities like the garden pool and arcade are good place for family Bonding to relax.

"Excellent price for Niagara Falls"

4
12/04/2017

We happened to stay during an incredibly busy weekend so the hotel was full. Unfortunately the first night was filled with very disrespectful people making an insane amount of noise all night. Security was doing the best they could but people were only quiet when security was on the floor. The hotel made it clear that their behavior would not be tolerated at all on the second night, leading to a much quieter night! We feel like the hotel staff did the very best that they could during a stressful situation. The room was very nice, 2 different types of beds in it. One very firm and one soft giving our family some options for our best sleep. There was a mini fridge but no microwave which was fiercely disappointing. Free wifi would have been nice if it wasn't for the fact that it kept quitting and we couldn't load anything correctly so it was very annoying. Maybe that was just because the hotel was at capacity. Breakfast options were ok, provided by the attached restaurant. We were told there were gluten free options but they were just eggs and bacon. That's pretty much it. They did offer fries instead of home fries but still, kind of disappointing there. Overall we really did enjoy our trip and very likely will use this hotel again in the future! The staff really does a wonderful job, they are all quite friendly and definitely understand the value of good customer service. The indoor courtyard is absolutely amazing! It would have been easy to just stay in the hotel all day instead of touring through the falls.

"Cheer comp"

5
10/04/2017

We travelled to Niagara for a cheer competition. First night the band in the pub was so loud until 1:45 we were singing along with it. We were moved the following night to a better room. The staff was very attentive. Always saw a cleaner. The hotel smelt very clean. We even had to deal With security that was handled right away.

"Excellent stay"

5
10/04/2017

Beds were so comfortable which is very important to people who suffer with chronic pain , staff were very friendly and accommodating with extra night stay due to poor weather. Absolutely loved pool and hot tub area. Will definitely return

"Great Value and Location, a rare find."

5
08/04/2017

Location/Convenience: There is a grocery, bank, fast food, drug store, etc on the block. Magillicans Restaurant next door was great! Well-made comfort food at good prices with fast take-out service. Table service was pleasant, too. The Building: It has been updated. Very impressive for a modest hotel. Families with children: Book a room in the Courtyard as you have direct access to the pool, game rooms, as well as a hall exit for the lobby/restauraunt; those travelling on business should consider a room in the tower, it's whisper quiet up there. Room: Clean & maintained. I believe all rooms Include Swivel TV with about 50 Channels (Canadian/US), Fridge, AC/Heat unit, Coffee Maker, Wifi, etc. Staff: Excellent, Friendly, Eager to help. Shopping: Don't forget to check out the outlets on Lundys Lane for crazy deals. Adidas, Nike, etc.

"Clean and comfortable, would book again"

4
22/11/2016

We had a room in the tower, it was very clean and beds very comfortable. Considering the room faced the street, it was still quiet at night. Hotel staff was friendly, and it made for a good stay. After spending time at the pool, I can imagine the courtyard rooms would be a little noisier, I'm glad we were in the tower. The pool itself was small but nice. It's not close enough to walk to the falls, but a bus stop right outside the hotel is convenient, and if driving its not far at all. Parking was extra, but we knew about that in advance.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for pointing out how clean and comfortable you found our hotel. This is wonderful for potential travellers to read when choosing a hotel in Niagara Falls. Thank you also for taking time to write your experiences for others including us to read. We require feedback to continuously improve our product and guest experiences. Thank you, Paul Cade

"Good times at Best Western Cairn Croft inn "

5
20/11/2016

My husband and I went with 4 of our friends, everyone had a great time. The hotel is clean and the staff friendly. The pool is a little small , the hot tubs were great , most of the games in the game area don't work very good. Location is great.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Katie, On behalf of the Cairn Croft and our team we want to thank you and your friends for staying with us. It was a pleasure having you and I hope that you will continue to visit from time to time. Please reach out to me personally if you have any questions. Regards, Paul Cade

"Good location, clean rooms"

3
13/11/2016

We decided to go to the falls for a night and booked here. The rooms were clean and the pool was smaller then i had thought it was going to be but that wasn't the end of the world. You have to pay $13 for parking and they didn't have anywhere for me to park. Security told me to park behind the Pizza Hut (a good 1.5 blocks away) that had signs that clearly stated Pizza Hut only customers. I did and my car was there in the morning but to have to pay and then go that far to the hotel is crazy, i mentioned it to front desk and they didn't seem to care. There was a bunch of hockey teams staying in the hotel on this sat night and that obviously means the kids can run around all hours of the night. I called front desk twice and they said they would do something about it and nothing was every done. For the rate, i can't complain but there are much nicer places to stay that would treat you better then this in the Niagara Falls area.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for brining these concerns to my attention. I will be dealing with this accordingly. Please reach out to me personally if you would like to discuss further. Regards, Paul Cade

"Clean & comfortable"

4
13/11/2016

A fair way from town centre but buses regularly run. We were on an organised COSMOS Tour. Agree with other contributor, no smoking but could smell a hint of smoke as we entered the room. The room was nicely furnished, the stand out was the bed, it was super comfortable & the rooms were quiet. We had dinner at Magilligans, the Irish Pub attached to the Hotel. It was probably the best meal we had had on our trip, would HIGHLY RECOMMEND dining there.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for staying with us. Cosmos Tours is one of our partners and we are very grateful to have yours and their business. I will be looking into the smoke smell that you encountered as we are 100% non smoking and this should not be the case. I will be sure to pass your nice comments along to our restaurant team. Regards, Paul Cade

"Enjoyable stay"

5
13/11/2016

After a long day travelling from New York we arrived at the Best Western Cairn Croat Hotel late in the evening so all I wanted was some thing to eat, a hot shower and a nice comfy bed. After checking in I found my room, unpacked a bit then popped out for something quick to eat and a drink. I wasn't really in the mood for a big dinner so I went to the no frills supermarket next door to the hotel which was fine then went back to my room for an early night. Woke up early so decided to have breakfast in the Irish pub/ restaurant called Doc Magilligans which is attached to the hotel then we left for a day at the falls. Overall a nice hotel. My room was clean and the bed very comfy. The staff were very feindky and helpful. I didn't use the swimming pool or any other facilities apart from the room but all looked clean and tidy. The hotel is not near the falls so transport is necessary but this didn't put me off. Would stay again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, We are extremely happy to see how much you enjoyed your stay. We take pride in providing clean guest rooms and a fair price. Our onsite restaurant is one of the best in Niagara Falls offering a wonderful selection for breakfast, lunch, and dinner. Our friendly team is always here to ensure you have a wonderful stay and that all of your requests are taken care of. I sincerely hope to see you again. Regards, Paul Cade

"Nice Hotel"

4
09/11/2016

First time staying at this Best Western, was pleasantly surprised with the clean rooms, nice staff, good location to restaurants The only draw back was paying for parking. Considering you are a couple of miles from the falls. Just make sure you are not paying the TIFF. Pool area looked good. In summer would be a nice walk to the falls, and if colder, the bus stops outside the hotels doors. Would stay here again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for choosing our hotel. It was a pleasure to host you and I hope your first stay with us will keep you coming back time and time again. I apologize about the parking charge, however this is a standard fee in popular tourist destinations such as Niagara Falls. Thank you, Paul Cade

"Hotel was ok- Quite Dated"

3
07/11/2016

Niagara Falls has its share of hotels, and we found this one through our AirMiles account. It's a bit outside the center of activity, so you'll require a car to get to and from the Falls and attractions. There is a bus system, though we didn't use it so cannot comment on it. The location is a good one in terms of convenience and safety. It was easy to find and it's a direct route to the attraction area of NF. Its in a highly commercial area, so lots of selection for restaurants, etc around. One drawback was the parking fee of $12. Being that far away from the attractions, it really should be included in the rate. It sucks when you pay there, and then have to pay even more to park down by the Falls again. This is NOT A CHEAP city. Be prepared to spend! The hotel seemed tired, and dated. It's no smoking, but I could always smell the hint of stale smoke it seems (from years gone by). The hotel room was fine, basic needs were met. The reception desk guys were very helpful. The beds were comfortable, and it was a good nights sleep after a long day at the Buffalo Bills game. The pool looked nice, but didn't get to enjoy it. There was no breakfast included but we found a McDs right next door. There is also an irish Pub attached to the hotel. All in all, it was ok. Nothing spectacular, but meets the needs.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Charles, Thank you for taking time to review your stay. I am sorry that you feel our hotel is dated. I hope that you will consider coming back to see our improvements as all of our new furniture will be arriving through the month of November. We are very excited to finish up the last bit of major improvements we have made to each and everyone of our 167 guest rooms. Thank you, Paul Cade

"Great Value"

4
05/11/2016

Good value. Used gym and pool. Didn't think parking fee was necessary for a hotel so far from tourist area at Niagara Falls. Can't walk to falls from hotel. Restaurant looked nice, but did not have an opportunity to use it this trip.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
HI Joseph, Thank you for staying with us and thank you for your review. We appreciate your business and hope to see you again soon. Thank you, Paul Cade

"Fabulous hotel in wonderful location - Staff goes above and beyond"

5
03/11/2016

Always a great experience when I stay at the Best Western Plus Cairn Croft Hotel. The staff are always welcoming and helpful. Room was lovely and clean. With confidence, I would have no problem referring family and friends here. The Irish pub located in the hotel was a lot of fun too!!!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Laurski87, Your wonderful comments have been felt throughout our team. We are so happy to hear how much you enjoy your time with us. Please feel free to reach out to us at anytime and one of our dedicated team members will be happy to make your arrangements. Warm regards, Paul Cade

"Best Western Minus (not Plus)"

2
31/10/2016

Sandwiched between Value Village, Dollarama and a No Frills store lies the Best Western Cairn Cross on Lundy's Lane. Throw in a couple of adult shops across the street to set the scene. I guess I should have known. We walked through the open hotel area (where the swimming pool is) and noticed a wedding happening beside the open pool area (strange place for a wedding we thought). We were given a room on the second floor facing the pool. The wedding and screaming kids in the pool all sounded like they were in our room. The room itself was dated and was in need of an update. The beds were comfortable but the air circulation unit sounded like a jet engine every time it came on (every 10 minutes or so). There was a funny smell in the room that we couldn't quite identify (pesticide maybe). I called the front desk and asked when the loud music from the wedding was going to stop and was told "11pm". True to their word, we heard nothing after 11. The next morning, to complete the experience, "a lady of the evening" followed me out the front door after I checked out. The staff was friendly but I won't be back.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Eric, Thanks for your review. We appreciate your feedback and will do whatever we can to build off of your constructive comments. All the best, Paul Cade

"Very disappointed"

2
30/10/2016

Whn I arrived @ the hotel there was a mix up the front desk staff were not friendly, unapproachable, were not willing to help me at all & didn't apologize for the situation. Regardless I expected way more from this "great hotel" I may say it was resolved but not until hours later & i had to go above and get the manager who was really great! The pool and hot tubs were the highlight but no tropical fish as stated in the ad, I wasn't asked about my stay when we checked out which surprised me in a negative way. I hope they get better staff I won't be returning.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Corrie, Thank you for letting us know what your concerns were during your stay. I am very upset to hear that you found our Front Desk staff to be unfriendly. This surprises me as we are known for our pleasantness and high level of customer service. I will look into this further and try to figure out what went wrong. It's too bad you won't be joining us again. I wish this wasn't the case. Best, Paul Cade

"Wonderful Relaxing Stay"

5
28/10/2016

There were 4 of us and each time we stay here it's wonderful. Rooms right by the pool, lots of tables to play games on, water tested every day, hot tub lovely, staff amazing! - so accommodating, loungers by the pool, nice soft music, great food, great entertainment at the bar -- a perfect get-away to relax!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, On behalf of the entire Cairn Croft and Doc Magilligan's team, I want to thank you for staying with us. We try very hard each and every day to make sure our guests enjoy themselves. We are thankful to have you as repeat customers and genuinely look forward to your next visit. Warm regards, Paul Cade

"Nice place at a great price"

3
27/10/2016

Pretty much what I expected. Room was a bit musty and smoky smelling, and we couldn't get rid of it the entire stay. Other than that I have no complaints. Indoor pool and hot tubs are awesome. Great location, too.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Matt, I am very sorry that your room smelled musty and smokey. We are 100% non smoking, so this is quite concerning to me. If you can contact me directly to let me know the room number I can look into this. Thank you, Paul Cade

"Good clean hotel"

4
26/10/2016

Stayed 2 nights,the pool area is the jewel in its crown. It is an indoor outside feel, with pool, hot tub and loungers, it was 40 degrees and pouring down outside but felt tropical with free towels. It is about a 20 minute walk to falls, with a bus costing around 7 c.dollars for the day. Staff were friendly, room was big, spacious and clean, free wifi, food was provided in the integrated irish bar. Mcdonalds next door, Nice little hotel.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Eileen, We appreciate your feedback and hope that you will come back and see us again this winter. Our Courtyard is the perfect place to escape our harsh Canadian Winters. Regards, Paul Cade

"Great place to stay and relax"

4
21/10/2016

I was there only for one night but I enjoyed every minute of it. Their pool area is magnificent! Staff was very friendly and helpful. The only little thing that surprised me was parking charge: $12 per night. I didn't expect that. So, if you need to stay in Niagara Falls, you should look into Best Western.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Too bad you could only stay one night. With our excellent restaurant on site, and our beautiful, relaxing Tropical Courtyard, one night just isn't enough. Give us a call anytime, we will be happy to serve you again. Warm regards, Paul Cade

"Quiet, peaceful and comfortable"

5
20/10/2016

Good location, with an excellent Irish Tavern next door for Dinner and Breakfast. Room clean and bed comfortable. Being on the main road it was still quiet but easy access to Buses to take you into town. The pool on the ground floor was certainly kid friendly.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for the great shout out. If you find yourself in Niagara Falls again please come back so we can welcome you through our doors once more. Thanks, Paul Cade

"Fabulous! "

5
20/10/2016

We loved this hotel. We will definitely stay there again. The beds were comfortable, the room was spacious. The staff were very friendly and helpful. We didn't have time to swim but the pool looked very clean and inviting!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, I am happy to see that you loved our hotel. I will assume this was your first time but sincerely hope it isn't the last. Next time you will have to take time to enjoy our clean, sparkling swimming pool. Regards, Paul Cade

"Always a pleasure!"

5
19/10/2016

We have stayed here a few times and it is always a lovely little get away. We go during the winter, always get a courtyard room and its a nice little few days away from the grip of winter. Lounging in the hot tub under the tropical trees its like you slipped down south for a few days! Staff is always friendly and helpful!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Michelle, Thanks for continuing to visit us. During the winter months our tropical courtyard is absolutely perfect. During these months it is always peaceful and quiet, and you can be guaranteed to get the best rates of the year. See you soon! Paul Cade

"BEST WESTERN PLUS CAIRNCROFT"

5
19/10/2016

Very nicely appointed hotel with a great Irish bar/lounge/restaurant. Professional, helpful staff. Very comfortable rooms and beds. Great food menu and drink selection in the lounge and restaurant. I stay at this hotel when I am in Niagara Falls overnight.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for your continued loyalty to our hotel and the Best Western Brand. As long as you keep coming back we promise to hold up our end of the bargain, which means always providing excellent customer service, comfy clean rooms, and great food in our lovely on site restaurant. Thanks again, Paul Cade

"Quiet, clean and helpful."

4
17/10/2016

Had a one night stay in BW Cairn Croft. Stayed on courtyard floor and so handy for grandchildren to have access to pool and playground. Staff was courteous and helpful. Breakfast delish! Bed was really comfortable and room was clean.

"Great Stay and close to everything."

5
16/10/2016

This was a nice quiet hotel with a restaurant attached to it. While I did not eat there I heard the food was very good. (I ate with friends at their home). The room was very comfortable, spacious and the fireplace made it feel more like home than a hotel. The mattress was firm and the pillows were fantastic. Close enough to everything and far enough away for quiet. The pool is definitely a place to swim. You won't be disappointed. Stay here for a nice relaxing time in The Falls.

"Renovated and very clean"

5
16/10/2016

This is a top botch hotel. I booked a premium suite with an oversized room on the fourth floor overlooking the hill which leads to the falls. The balcony affords a great view of the Skylon Tower and the city, though not the falls. The room has been renovated and bathroom was sparkling clean and looks new actually. Far better than I would've expected for a Best Western. Parking was packed and they charge $20 but location is great. Walking distance to the falls and Tim Horton's just across the street. Would definitely stay at this place again. Recommended.

"A safe, comfortable place to stay, and they will remove the (optional) tourist tax if asked to"

4
15/10/2016

A welcoming front lobby with friendly staff. Lots of parking. Right on Lundy's Lane beside McDonalds. Restaurant also on site. We were in the tower, 4th floor. Quiet, although we could hear some talking in the hallway. Clean rooms with TV and good shower and tub. No fridge or microwave. High quality towels and bedding. Comfortable beds. Didn't use the pool but it looked great. Short drive to the Falls and casinos. On the bus route (Wego), but we found it more convenient to drive. When booking we asked that the tourist tax be removed from the bill and we were told that it was. I confirmed when checking in and, yes, we were not charged the extra tax. Some hotels refuse to remove the tax so this is a good hotel! You do have to ask though.

"Basic Best Western Hotel but with a good pool."

3
12/10/2016

The night we stayed there they were very busy. We opted to go and use their in-door pool which was nice. It also had two jacuzzi's which were OK but had no power in their jets. We then went to get a meal in their Irish Bar restaurant attached to the hotel, but they had entertainment on and were full! It was pouring with rain so we decided to call it a day and get an early night. Our room was nice, but unfortunately overlooked air-conditioning units outside which made made an absolute racket, so we didn't get much sleep. We were very happy to take our leave the next morning.

"Dated"

4
12/10/2016

We stopped here for two nights . The place looks alittle dated and there was no safe in the room .You could use the safe downstairs but unfortunately they had all gone when we asked for one .The rooms were clean and the beds were very comfortable .We had a good breakfast too. Because we had an excellent night sleep I would stop here again .

"Only stay in the Tower"

2
11/10/2016

I've stayed here in the tower previously and it is fine. Anywhere else and I would just not stay here. the old rooms are in desperate need of a reno. They didn't make up our room on the second day and did not give us fresh towels until we called about it.

"Gem in the ruff"

5
11/10/2016

This is a great hotel for kids though business. Fantastic restaurant/bar. If a view of the falls is not your priority then this is your hotel. Perfectly situated for a short ride to all the sites or conference centers.

"Great hotel"

4
10/10/2016

This great hotel comes with amazing, friendly staff, several useful and fun amenities, and clean rooms. Always a fun time every time we go. The staff calls us by name now and make every effort to make our stay fun and enjoyable.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Mary, On behalf of the entire Cairn Croft Team we want to thank you for staying with us. It is truly a pleasure to host you and hope to continue to do so far into the future. Thanks, Paul Cade

"Nice pool and courtyard."

3
08/10/2016

We stayed at this property for 1 night. the staff were great and the pool and courtyard. The room we had overlooked the courtyard but unfortunatately the room smelled like mould and the internet was very slow and did not work in the room very well. our room was a good size with two queen's. When i booked the room i thought we were closer to downtown but the property is not within walking distance of downtown. It is on the WEGO bus route which is easy to use.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Andrea, If you could please contact me to let me know what room you stayed in that would be helpful. I notice that you mention it smelled like mould. This is not something our team would take lightly so getting some clarification would be great. Thank you, Paul Cade

"Very friendly and helpful staff."

4
08/10/2016

Nice welcome. Gave us lots of info. The young man we checked in with,was very helpful.Stayed one night. Room was very clean and spacious. Didn't get chance to use the pool. Good breakfast. Just outside Niagaga Falls. Just a 15 minute bus ride in. Bought a daily bus ticket from the hotel. Went in twice. Once in the day light and again to see the falls lite up. Very reasonable hotel. Would recommend for a one night stay. Unless you want to be right on the falls.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Pauline, Thank you for your review. We are so glad you stayed with us and hope that you will continue to do so for future visits. Excellent choice deciding to use the WEGO shuttle bus. This makes travelling throughout the city quick and easy. Regards, Paul Cade

"Romance"

5
07/10/2016

The hotel was wonderful. The lounge was great and the exchange rate was in my favor so my dollar had a very good return. The food was very good and a great value. A great place for couples to relax and enjoy themselves. The drinks were standard price.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Kenneth, We are so happy to see that you enjoyed your stay thoroughly. Many travellers like yourself are taking advantage of the high American dollar. Because of this Niagara Falls has seen one of its best years in a very long time. On behalf of the entire city I want to thank you for visiting and I hope that you will come back again soon. Regards, Paul Cade

"Good location for getting to Niagara falls on Wego bus."

4
06/10/2016

The hotel was a good find and very reasonable room rate compared with other hotels in the area. Good sized rooms and free wifi. Downside is that parking fees apply. The attached Irish bar serves an excellent breakfast and provides a good menu for the evening meal. The bar could be noisy when music is played and affect some of the rooms. A/C is noisy but controllable. The bus stop down to the Niagara falls is right outside the hotel and very convenient to connect with other Wego buses which travel up and down the attractions in Niagara and to connect to Niagara on the Lake.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi MrCliff, Thank you for letting everyone know how much you enjoyed your stay with us. I hope that you will consider us your number one choice when visiting Niagara Falls. Thank you, Paul Cade

"Nice Hotel but needs upgrading!"

4
02/10/2016

We were working at a conference and stayed at Best Western because it was listed with CPSA and the rate was reasonable for Niagara Falls. We were disappointed to find at check in that we were over the pub and there was live music until 1.30 AM. To change it was $25 plus taxes. To the best of my knowledge no one told us about the pub when we made the reservation. Also we were charged parking which is strange for me. The rooms were spacious and clean but they need serious upgrading. One of our party stayed in a suite across the hall and it was very nice so they know what to do to upgrade the rooms. I think Niagara Falls is getting like Los Vegas in terms of gouging the traveller. Three of us had breakfast at IHOP and the bill was $75.00. The night before we had snacks at TGIF and the bill was over $200.00, The rooms down by the falls are over $350. Two of our conferences are in the Falls this year and I am not sure why they would select that city.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for choosing to stay with us over the many other options in Niagara Falls. I apologize that your room was located above our extremely busy Restaurant & Irish pub, Docs Magilligan's. If we had a room available we should have moved you for not cost. I hope that you will choose our hotel if you decide to visit again. Thanks, Paul Cade

"2 nights stay "

4
01/10/2016

Very nice hotel with friendly staff and big rooms . Very clean. Close to the town and bars and restaurants. The red bus take u up and down all day to and from the falls . The falls are lovely. I will say go on the made of the mist but put on water proof stuff as you will get wet . Good experience. Will come back to Canada and this hotel again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Hooley24, Thanks for coming to visit beautiful Niagara Falls and the Cairn Croft Hotel. I am happy to hear that you went on the Hornblower Boat Cruise (Formerly Maid of the Mist). In my opinion it is one of Niagara's must see traveller attractions. Thank you, Paul Cade

"GREAT MALUE AND A GREAT STAY"

5
29/09/2016

I have stayed at the Best Western Cairn Croft Plus several times and most recently in August 2016. The rooms have always been immaculate. The service has also been above expectations. The staff is helpful, friendly and professional. The adjoining restaurant is fantastic and quite a bargain compared to similar dining venues in Niagara Falls. Try the fish and chips. The portions are huge so come with a big appetite. Overall I highly recommend this Hotel for great value and a great stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Larry, Thank you for the wonderful testimonial. We appreciate your business and you taking the time to share your fantastic experience online for other potential travellers to see. I will be sure to pass your compliments along to Doc Magilligan's and they will appreciate positive feedback as well. We all hope to see you again soon. Regards, Paul Cade

"weeked getaway"

4
28/09/2016

non smoking hotel, great rooms and very clean. check in was fast and very helpful with my concerns, requested adjoin and the request was done. Hotel has an indoor pool, and 2 restaurants on site. coffee maker in the room

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Our hotel is 100% non smoking, which as you have noted is a bonus for most travellers these days. I hope that we will have the pleasure of serving you again soon. Regards, Paul Cade

"Weekend away!!!"

5
28/09/2016

Love this place. Have stayed twice now. Very clean. Great service. Located on Lundy's Lane. Lots around to do. We needed joining rooms, we were accommodated. Quick check in. Nice pool, which we didn't use this time around. New pub/ restaurant on the ground level. We did not get a chance to try out. Maybe next time!!!!!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Nancy, Thank you for continuing to choose our hotel. We appreciate your loyalty and will continue to provide you with superior customer service and a quality product. It makes me happy to see that we were able to accommodate your request with regards to adjoining rooms. This is not always a guarantee, however requests can be made and we will fulfill them to the best of our ability. Regards, Paul Cade

"Great Everything"

5
27/09/2016

We stayed with a group of 10 women September 23-25 2016. We are totally impressed with everything from the service which by far exceeded our standards in every area. Rooms we're perfect, clean and very comfortable. In fact we are going back next year and we will again stay here, no need to look elsewhere.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning Laura, Thank you for bringing your group of ladies to our hotel. As long as you continue to use our hotel we promise to provide you with the same level of service that we have become known for. I sincerely hope to see you again in the future. Regards, Paul Cade

"Rest Easy"

5
26/09/2016

After a 12 hour coach trip from Washington DC which included a 90 minute wait at Canada border control my partner and I were in need of a rest for our weary bones The Best Western certainly didn't disappoint First impression was the immaculate overall decor. Our room was spacious & again immaculate. Two large comfortable beds, large LCD TV & coffee facilities. The hotel benefitted from close proximity to various food establishments & a basic supermarket. The hotel had a comprehensive food menu on offer at reasonable prices. The staff were extremely polite & assured a very welcoming atmosphere. A must for anyone visiting Niagara falls this hotel ticks all the boxes for quality. Brilliant.

"Great Stay"

4
25/09/2016

This Hotel was chosen by Cosmos, for 2 nights, as part of our Tour. Our room was very large with all the amenities we required. Had an evening bar meal in the adjacent Irish Pub - Doc Magilligan's which was very nice. There was an issue with our breakfast on the first morning, something to do with the chef, or lack of. We did get our breakfast eventually but some had to take theirs away and others gave up waiting as we had a tour to continue.

"Great service! "

5
21/09/2016

My husband and I had a night away from the kids!! Naomi provided us with the very best service... Also informed us about the hotel, and all of the wonderful features!! We'll be back soon with our children. Thanks again Naomi.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for choosing our hotel to spend time with your husband. Naomi, along with the rest of our wonderful team will always be here to provide superior customer service, in the hopes of creating lasting memories that will have you coming back time and time again. Thank you, Paul Cade

"Very good shower"

3
21/09/2016

It has a very good shower! I liked it a lot. The bed is comfortable as well. There is a food store next to the hotel. Prices are very low, very cheap, like a wholesaler. There are also other restaurants around too. They have a shuttle buses to the falls area which require 24hours prior book, and it costs about $8.00. Takes about 15 minutes to town, depends on traffic or how many stops that the bus stops.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Great to hear that you loved our showers. We have installed eco efficient / high power shower heads in all guest rooms for everyones enjoyment (even the environment). I hope that you will come back again to enjoy what we have to offer. Regards, Paul Cade

"Beware the bus traffic"

3
17/09/2016

This clean and pleasant hotel has a couple of glitches and I experienced an uncooperative front desk staff member. First of all, if you plan to leave first thing in the morning do not park at the front of the hotel. Every day we were there, there was at least one bus parked out front loading up with guests and all of their luggage blocking in several cars parked in the row at the front of the hotel. The driver, busily loading luggage and guests is totally uninterested in moving his bus to let you out, There is plenty of parking down the side and at the back of the hotel. In my room there was a table fully equipped for plugging in a laptop and phone charger along with the coffee maker. There was a large wing-back chair in another corner, but no chair at the table. On my way out that evening I stopped at reception and asked for a chair to be put in my room, only to be told that there were no chairs available. Just then a colleague came over to me and I asked him if he had a chair in his room. He told me that there were two, so I asked the reception clerk (I think duty manager) if he would get one of the chairs from my colleagues room and have it put in my room. He agreed to do this. When I got back later, there was a chair in my room but still two chairs in my colleague's room. I guess there were chairs available. The lever operating the plug in the bathroom sink wasn't functioning, so I reported this problem. It was reattached each day but never in a permanent manner resulting in it becoming detached three out of four days.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I am truly sorry to hear that you encountered issues during your stay. this is not how we want our guests to feel after they leave our hotel. Sometimes issues come up during our guests stays, however we have always been great at rectifying these prior to departure. I sincerely apologize as it sounds as your problems were not properly looked after. Please contact me if you would like to further discuss. Thank you, Paul Cade

"Honeymoon"

4
13/09/2016

This was the 3rd hotel on our trip across America/Canada. We were not disappointed. The rooms were very clean, the beds very comfortable and the facilities were generally good. Would recommend for a short stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Lynnethie, So glad to see that you enjoyed your stay with us. It is an honour that we were one of the locations you stayed at during your honeymoon. Best, Paul Cade

"The Croft Does it Right !!"

5
12/09/2016

back at the Best Western Cairn Croft we always stay here when we are in Niagara Falls ..best food , rooms and staff...Coleen in the Bar kept us entertained between the Ceremony and the reception of the wedding we attended and the front desk helped out when we needed taxis to attend the wedding....as always a great stay...

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Kevin, Thanks for the great shout out. It's always a pleasure having you and our whole team appreciates your business. As always, we are your service. Thanks, Paul Cade

"Pet friendly room"

2
12/09/2016

We needed a short get away with our little pet. Got reservation at short notice. The room however reeked of cigarette smoke. Housekeeping tried to mitigate the issue to no avail. The hotel chain should get such rooms taken off the market until they have been passed by health and safety. We Have us massive headaches this morning. Thanks to Best western. Manager tried to refund us the parking fee of $12 and pet fee of$25 However i did wind up pay $170 for the free cranial throb. I was expecting refund for the Tylenol we're taking till this evening! ! Here's a suggestion: enforce the Govt fine if $5000 for smoking in a hospitality establishment. Designate a smoking zone away from the building! Btw there was an ashtray right outside the room door! !!

"Good hotel "

4
12/09/2016

Nice little hotel, near to the falls, nice Irish bar, with great staff, adjacent to hotel, room nice big thanks to the desk staff, who rescued me,when I locked myself out of the room, at 5.30am. Did not use the shuttle bus, but ideally placed, right outside the hotel

"Clean & Convenient Hotel"

3
11/09/2016

Free parking, comfortable room made for a good family golf outing. Service was slow at Sunday breakfast, waited 45 minutes for our meal. More staff would have helped. Friday dinner in the restaurant was noisy in the packed facility. Food was inexpensive but the noise level detracted from the social atmosphere of a family meal. I would stay there again but perhaps avoid the busy weekend schedule. TV worked fine with a variety of channels, even PBS to watch! Pool and weight room appealed to younger family members. Laundry facility was clean and convenient.

"A little out of the ordinary "

3
11/09/2016

The place was nice and clean, with modern furnishings. The cleaning products were a little too fragrant. The establishment was nice and clean and the staff was extremely friendly. I would've enjoyed my stay 10x more if we were placed in a room on the inside of the building. I didn't like that my room was basically motel style, that lead directly to the outside. Upon my arrival back to go to sleep, a group of girls were smoking outside the door, waiting for a ride. It made things awkward. Had we been in the actual hotel building, I would've felt a lot safer, and had a much better experience.

"WeGo bus stops in front of hotel"

4
10/09/2016

We are a bit budget conscious and chose this hotel away from the main tourist area around the falls and was not disappointed with the friendly staff and clean facilities for the price of our stay. Another benefit was that the hotel in on a WeGo route with stop right in front of the building which we utilized to get to the falls area to save on parking since we were already paying for parking at the hotel. My only disappointment is that breakfast is not provided as with the hotels in the U.S. and no refrigerator/microwave available in the rooms. Otherwise the room was clean and quiet in spite of being located on the street side of the tower building. Originally, our room was reserved in the atrium/pool area, but the check-in staff suggested that we check out the location and could relocate us if we thought the noise from the pool area would disturb us, which we did and decided to move and glad that we did. There are lots of restaurants and shops around the hotel to satisfy your needs. We didn't have the opportunity to try the restaurant adjoining the hotel, but it came highly recommended and would try the next time we visit the falls.

"Wish we could have stayed longer!"

5
09/09/2016

I just happened to stumble across this hotel on the groupon website and scored a great price. First let me start by saying if you stay here, you must have breakfast at their restaurant down on the first floor. Can't remember the name of it but it was very good. Plenty of coffee to start your morning, food was cooked perfectly and the waitress staff was the best. As far as the hotel, I wish we had a few extra days added to our 3 day stay in Niagra falls so we could have enjoyed the indoor pool and hot tubs. Once we got up in the morning we were gone till 8-10pm at night, never getting the chance to put on our swimsuits and enjoy the pool. The front desk staff was very helpful with directions and even suggestions for places to eat in the downtown area. The only downfall I had with this hotel is the parking and the room selection. The restaurant downstairs in really a pub that has live bands playing 2 or the 3 nights we were there. So the pub seems to have a large cliental that shows up for the local bands and they take over the parking lot making it hard to find a spot for your car. The room selection was probably my own fault. As I stated earlier in this review, I selected this hotel through the groupon website. I should have called ahead and tried to secure a king size bed versus 2 twin beds for myself and my wife. Being 6' 2" the two of us do not fit very well in a twin bed, like I said my own fault. If I was to vacation the Niagara area I would select this hotel again.

"Best Stay"

5
07/09/2016

Perfect spot to visit Niagara. Inexpensive, clean, and has a beautiful indoor garden and pool area complete with mini-arcade and play area for children. Whether you want a pool-side room for easy access or you take an ‘east wing' room (which is where we stayed) separated from the pool area by a door to block sound, I highly recommend this hotel. The only thing which detracted was the chlorine smell in the pool area but it only was in that area. The business office was tidy and had free printing. The hotel was a stop on the local WeGo route which takes you everywhere you might want as a tourist in Niagara. And it also hosts a local ‘hotspot': Doc Magilligan's Irish pub. Overall, if you want to visit Niagara (without shelling out $150+/night) and have all the amenities of a resort stay, choose Cairn Croft. It was perfect.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Rachel, Thank you for your very detailed review of your most recent stay. We are thrilled you enjoyed yourselves and hope you will consider us your number one choice when visiting Niagara Falls. Regards, Paul Cade

"A comfortable stay"

5
07/09/2016

A very comfortable hotel which was very clean and helpful with excellent food. The hotel was situated within easy reach of Niagara Falls and the entertainment area of Niagara which is well worth visiting.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
HI John, We are so happy to hear that you enjoyed our hotel. We take pride in our cleanliness and top notch customer service. Please come visit again soon. Regards, Paul Cade

"It was ok."

4
05/09/2016

Check in was smooth. We had a problem with our first room on the ground floor. It was by the pool and it was so hard to breath from the chlorine smell, also the room was too small. Our 2nd room was also on the ground level. The room was larger and no calorie smell. The bathroom had a mildew smell. I think the shower curtain needs to be changed. Pillows could be firmer.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Wanda, Thank you for your feedback. I will be checking into what room(s) you were in to see if I can fix the issues in question. Thank you, Paul Cade

"Good base for the Falls experience"

4
04/09/2016

Decent hotel, friendly & welcoming staff, spacious rooms. A little bit of investment in the pool area would be beneficial. Best asset being the link to McGilligans pub . Parade of shops, bank & McDonalds close by. Recommend the WeGo bus service to get to and from the Falls.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for staying with us and thank you for taking time to review our hotel on TripAdvisor. It is nice to see that you enjoyed your staff, however it seems that we have a bit of work to do. We have always listened to our customers feedback and will continue to do so. Thank you, Paul Cade

"Well where do I start "

2
01/09/2016

I could easy guess this is more of a family hotel. The pool which is in an air conditioned area was cold and at the deeper end was only 4 feet deep. The hot tub had lots of heat but the jets had no power. It certainly doesn't seem adult oriented. Good weekly prices but weekends get up there in price

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi George. I am sorry to see that your stay wasn't what you expected. We are definitely a family hotel, however we also cater to couples and business travellers. Perhaps if we would have put you up in one of our Whirlpool Suites you would have experienced our hotel from a different perspective. On behalf of the Cairn Croft team I sincerely apologize and hope that you would give us another chance in the future to pour on the service. Thanks, Paul Cade

"Nice hotel"

4
01/09/2016

Upon arrival, you are greeted by friendly staff. I was traveling with my husband & 2 kids, we requested a quiet room and got a room facing the streets rather their indoor pool. The kids got hold of the room before I was able to take pictures but everything was clean. The pool was a decent size for kids and a great way burn kid's energy. The bus stop is in front of the hotel and its only 15 minutes bus ride to the Falls. I would definitely stay here again. Very convenient and lots of fast food around for last minute craves.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, We are so glad that you enjoyed your stay. I am very happy to see that you were greeted right away by our friendly staff, which sets the tone for our guests right off the bat. I hope that you and your family will be back soon. Regards, Paul Cade

"Did not get a room I reserved 2 months back"

1
31/08/2016

I reserved a room about 2 months before my stay. I got there 10:30 in the morning to see if the room is available to check in. I was told to come back at 3pm. This is already quiet irregular as I have never heard of not being able to check into a room at 11 or noon. Went back at 3:30 and was told that there is no room for me, they had to take room "out of service". No apology and was told in a very rude way that, that is it. Gave us another hotel several kms away, out of downtown which made my plans to walk around and walk to the falls and casino areas impossible. The other hotel was not even close in quality and did not include breakfast either as my original booking. Will get my money back through my credit card.

"Brought Grandson to see Niagara Falls"

3
30/08/2016

We were very satisfied with our courtyard room, although pricey. The jets in one of the hot tubs were not working and that was disappointing. Front desk staff were very friendly and helpful. Pool area is nice. I felt it was overpriced for just a room.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us. I hope that you will choose to stay with us again, whether you are with your grandson or the rest of the family. I would make it my personal goal to increase your satisfaction. Thank you, Paul Cade

"Pool is amazing, courtyard rooms are loud but with a curfew"

4
30/08/2016

Nice small lobby with a friendly staff. This is a great hotel for families and groups!!! The pool area/atrium is one of the best hotel pools I have ever been in. A few video games, Foosball, a young kids climbing tunnel/structure, two hot tubs for the parents and a nice sized pool for the kids. Pool Curfew is 10 and the games get turned off at 11 But it gets loud in the courtyard rooms before that. The Curfew made for a much quieter night. There are small tables in the courtyard in-between rooms to just chill and read or eat a snack while you watch the kids in the pool form above. We saw a lot of business type folks as well bu they stayed in the main hotel. I am sure that was a quieter experience. The echo in the atrium was a bit loud until curfew hit. Great exercise room and showers next to them. Ice machine vending etc. McDonald's next door for Breakfast. Downside and kept me from giving it a 5 is there is a parking fee of about $13 Can. per day. That added up for us. I did book online and I don't recall anyone telling me about it at the front desk. But I signed a card when I got there and I suppose they highlighted it, but i missed it. If you call directly they will tell you about parking at the time of booking.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Chip, Thank you for your honest review of your recent stay and our property. I wish we could have received a five out of five, however I can see how the parking charge may affect your overall satisfaction. Niagara as a destination is in a position where most if not all properties are able to justify a parking charge. I hope this would not hinder you from staying with us again in the future. We have always maintained a wonderful hotel for an affordable price. I sincerely hope you will choose to stay with us again. Regards, Paul Cade

"Nice room"

4
28/08/2016

Stayed in tower suite. Used to the marriott Fallsview so hard to compare to that. Room was clean and comfortable. Hottub was greatly enjoyed. Found the hotel itself hard to get through as every door needed you're key card to get through. Parking was hard but understand hotel was fully booked. Definitely worth what we payed. Second time staying there over the years. Didn't use the pool. Overall good stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Heather, Thank you for giving our hotel a chance over the Marriott Fallsview. We have always said that we are a four star property with three star pricing. Regarding the public access doors we do lock them after 5:00 pm but only for security reasons. We hope you can understand. It would be wonderful if you would now consider us your number one choice when visiting Niagara Falls. We promise to take care of you every single time. Thank you, Paul Cade

"Great for family with smaller kids"

5
27/08/2016

Rooms that surround an indoor pool make excellent economy retreat for family with children. In the middle of winter it feels like you are vacationing somewhere south. The rooms are clean, pool and 2 hot tubs are in good condition. Kids had a very good time.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning Adam, As you said the indoor pool makes for an wonderful retreat for any family. Not only are we considered one of the more economical properties in the Niagara, we stand by our promise to provide each of our guests with second to none customer service. We are so glad you your family enjoyed yourselves so much. Thank you, Paul Cade

"Best Hotel in the Falls"

5
27/08/2016

Absolutely love this hotel we stayed in July with our family and had an amazing time. My husband I returned for a little vacation for ourselves and again we were impressed. Staff is always very helpful. Thank you Paul for handling our reservation our room #274 was just beautiful also thank you Steve for the great conversation and laughs. We have found our favorite hotel that we will return to anytime we are in Niagra Fall

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Christine, Thank you so much for the lovely review. We pride ourselves on providing Superior Customer Service, which is one of the reasons we have so much repeat customers like yourselves. We look forward to your next visit. Please call in advance to guarantee your favourite room and location. Regards, Paul Cade

"BW Plus Cairn Croft Hotel, Niagara Falls"

5
27/08/2016

Nice hotel with friendly, helpful staff and a nice restaurant /bar attached. A little far to walk to falls but bus right at door which only cost $7.50 for 24 hour multiple use. Would stay here again as nice big, clean rooms and a lovely pool are.

"To far away from the falls."

3
27/08/2016

Clean and tidy but a bit dated. Free wifi but very slow . There is a restaurant attached that had a responsibly priced breakfast but can't comment on the dinner as we did not eat there. The falls are quite a we way away but there is local bus that you can catch but be wary that after 10 pm they only go every hour and as we were there on one of the nights they have fireworks at the falls, if didn't get on the but as soon as they were finished you had to wait another hour for the next bus.

"Fantastic stay! "

5
24/08/2016

Beautiful building inside and out. Great clean pool. Room was lovely and spacious. Bed was really cpmfy best nights sleep. The hotel was away from main strip but bus stopped right outside of it which was 24/7 bus.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Becca, We are in the process of completing our property improvement plan and as you have pointed out there have been many improvements made. Regarding our mattresses, it has become a daily occurrence that our guests are asking us who supplies us. Thank you, Paul Cade

"Just a place to lay your head"

2
24/08/2016

We normally choose Best Western. We were surprised that breakfast was not included in our booking. We were also very surprised about the parking charges of $12 a day. Very unreasonable. We stayed in room 257 and the windows were filthy. We could not see out of the bottom 2/3rds. In addition the room had an odor, probably from the pub below. The internet access was non existent. I tried to call the front desk but couldn't get through and they said that there phone system was updating and the front desk button no longer works. When i did finally inquire about the internet I was told the hotel was fully booked and all the band width was being used. What was the most disappointing was the staffs nonchalant attitude to our concerns. We were very polite and I guess they didn't think we were that unhappy.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hey There, I am happy to see that you are loyal Best Western guests. I am however sorry that we did not meet your expectations. We have a full service restaurant and do not offer free breakfast. We do also have a $12.00 parking fee which is standard for Niagara Falls. Please let me know when you are in the city next and I will make sure to personally make your arrangements. Thank you, Paul Cade

"no bar by the pool bumber"

4
24/08/2016

hotel staff was great had a blood stain on blanket witch freaked out my kids house keeping changed it out for us only really complaint was that the bar by the pool was never opened ask the front desk they said only open on special events didn't see that anywhere on there site and was one of the reasons we booked that hotel was for the bar by the pool oh well restaurant service was really bad but might of been that we just got stuck with the wrong waiter

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, I am sorry about the bed sheet. That is certainly not a regular occurrence and I will be bringing this to the attention of my executive housekeeper, although i am sure she is already aware. Regarding the Bistro Bar, that is only open during the winter and for special occasions. Regards, Paul Cade

"A great place to stay!"

4
24/08/2016

With just a short 5 minute drive to the falls, this hotel is a great place to stay. Has a wonderful courtyard and pool. The courtyard rooms have patio doors leading out to the courtyard which makes it easy when going swimming. The double queen rooms are a decent size and the beds are really comfortable. There's a restaurant attached to the hotel, so you don't even need to leave the hotel to get something to eat. We have stayed here a few times and it's great everytime.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi David, Thank you for taking time to let other travellers know about your experience. I am very glad you enjoyed your stay. Please come back to see us again. Thank you, Paul Cade

"I did my homework on TripAdvisor"

5
23/08/2016

Looked at a lot of places before booking this one. The excellent reviews matched my own experience. Great value for the price. Nice room with a fridge. It's a good mile walk to the falls from this hotel. There is a shuttle available for $7.50 a day unlimited. We chose to walk. Good thing there are 2 working hot tubs, so we usually got our own after a full day of walking. $12 Canadian each day to park..... but everywhere else was the same. Leave the car & walk or other transportation.

"Weekend getaway"

5
23/08/2016

Our say was great. The hotel was located in a good location, close to lots of activities and things to do. The staff were all friendly and courteous. The pool and courtyards were beautiful. We will definitely return to this location.

"Will not return"

2
20/08/2016

For the price of $300 a night, this hotel did not live up to expectations. Our room never cooled down under 80 degrees. With 5 people and two dogs, it made for a very restless night. The bathroom was clean but very small. The manager provided fans to help us cool down, but it was not enough. The pool area is entertaining for the children. The parking is difficult to man over with a small trailer. A very poor value for the price. Will not be returning!!!

"Great Experience"

4
20/08/2016

We spent a weekend here on a Family&Friend getaway. It was a pleasant stay. The rooms were very clean and the staff was kind, friendly and helpful. Would definitely stay again and recommend to anyone.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi T-Shoma, Thanks for taking time to review your recent visit. We appreciate your business and would be happy to invite you back to the hotel any time. Regards, Paul Cade

"Golf Package"

4
20/08/2016

We booked this hotel as they have golf packages available. Included in the package are breakfasts at the restaurant at Doc Magilligans pub. The hotel is well located only a 15-20 minute walk downtown or take the WEGO bus just outside. It has a swimming pool and two hot tubs and a play area for young children. We did not use the pool as we were gone most of the day golfing and touring. We had a suite which was very comfortable. The staff were great . Very friendly . It is nice to walk into busy hotel and greeted with a smile and welcome to our home. Well done

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, I want to thank you for booking your Niagara golf package with us. We are the leader in providing superior golf vacations in the region. We are so happy that from the moment you walked through our doors you felt at home. If you can manage the time you should consider coming back for a Fall golf package as prices are great and the scenery is beautiful. Best, Paul Cade

"Very nice hotel with excellent staff and customer service"

4
18/08/2016

My children and I stayed here for 4 nights last week and were very pleased overall. The room was clean, newer, and roomy enough for the three of us. (2 queens) Wego is right outside the hotel so that was very convenient. Every question was answered with great detail and kindness. All staff were extremely friendly and great at their job. Had supper at the attached rest. one night, food was ok, unfortunately the service was terrible. 2.5 hrs for dinner service and we all ordered the special. my children left to go to bed and I still had to wait .5 hr for the bill then another 15 min. to pay it. But restaurant is separate and would not stop me from staying at this wonderful hotel again, just go somewhere else to eat.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for choosing to stay at our hotel with your family. As you said our rooms are spacious and very clean. Our team is always here to make sure that your stay is wonderful and will be more than happy to answer any questions you may have during your stay. Thank you, Paul Cade

"Bucket List to see the falls"

4
17/08/2016

We enjoyed our stay at the Best Western.. It was very convenient and the staff were able to help us get tickets to the Wego and it also had a convenient stop right in front. It really is too far to walk to the falls.. Take the Wego! The Irish Pub next door is one of my favorite parts of my stay.. Really great food and very comfy and cozy atmosphere. Would stay here again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, We are so happy that you enjoyed your stay with us. Please tell all of your friends and make sure to come back and visit again soon. It's also great that you loved our Irish Pub, Doc Magilligan's. They have a TripAdvisor page too :) Once again thank you for your business and please know that we would be thrilled if you came back to see us again. Regards, Paul Cade

"Nice hotel but a bit of drive from the Falls"

4
16/08/2016

We stayed here for a few nights when visiting Niagara and were happy with it. It was about a 35 minute walk to down town Niagara so we walked down early in the morning and would cab it back at night. There is a bus that you can take but it is $7 per person for 24 hours. With 4 of us, it was better to cab as it was about $15. We were right over the pool area so our windows were all fogged up and you couldn't see out of them. Pool area is nice though and the restaurant is good. You have to pay for parking though when you check out. Outlet mall isn't too far away and McDonald's is right beside it.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Theresa, Thanks for taking time to let us know about your recent visit. We appreciate when our guests share their experiences with us and potential travellers. We have always listened to our guests and used feedback to improve our hotel operations. Thank you, Paul Cade

"Nice Stay for the Cost"

4
15/08/2016

We stayed at Best Western at 6400 Lundy's Ln in August 2016. I chose this hotel because of the value and the pool/kid area. Having a 6 and 9 year old, have an area for the kids to enjoy is key to some relaxation on a family trip. The hotel staff were kind and friendly right away. Laurie at the front desk immediately provided me with two kids eat free coupons at the attached restaurant, Doc Magilligan's, when she found out I had kids. Said if I needed more, to just ask. The food was good too. The room was clean upon arrival. The showers have a shampoo and body wash dispenser. I like that! The pool area consisted of an indoor patio area with plenty of tables and chairs, two hot tubs, video games and a kids jungle gym area. They do charge a $12 a day parking fee and they also charge the Tourism Tax. Cost $11 for 2 days. Not really worth the time spent arguing to have it taken off. Saturday night cost us $188, Sunday cost $131, for a two day total of $399 with taxes and parking. One of the cheaper stays. The rooms were good size and came with a frig and microwave. There is a bus stop right outside the hotel and for $7.50 per adult and $4.50 for children 6-12 you can have a 24 hour pass to the bus system. For $12 per adult and $8.50 per child the pass is for 48 hours. This is a great way to get around. Enjoy!

"Appreciative but be aware parking added to you total"

3
13/08/2016

After looking for hotels most of the day ended up here on a Thursday evening, stayed 2 nights. Was greeted by friendly staff who were willing to let us know of the different spots/attractions near to the hotel and we were very appreciative as we had never stayed at this end of Niagara Falls before. Furniture could be updated, not contemporary but room was neat, clean and a nice size. We forgot our toothbrushes, called front desk and had complimentary toothpaste too. Allowed husband to use microwave to reheat his food so we appreciated as there was no microwave in room. On drawback was we were next to an adjoining room and could hear the guests next door playing games, entertaining until 12/1am. We did not complain as we know most were/are on vacation this time of year but walls are thin. Overall good location, 5/10 minutes away from attractions. Would stay here again though, book in advance to get the lower rate as parking is $12 a night

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, After much time spent trying to decide what hotel to stay at I am very glad that you ended up choosing the Cairn Croft. The friendly smile you were greeted with is one not of habit ,but of pure, genuine appreciation for our guests and the business you bring. We are undergoing a property improvement plan so if you plan to stay with us this fall you will be one of the first to see the finished product. The furniture you spoke up that needs updating will be gone and replaced with new, contemporary pieces reflective of our superior product we promise to provide here at the Cairn Croft. I sincerely hope that we see you again. Regards, Paul Cade

"A tropical pool oasis for families"

4
13/08/2016

The pool area is the star of the hotel. Even though it is indoors, the skylight above, the tropical plants and the koi pond makes you feel like you are outdoors minus the excessive sun. Perfect for young kids. In fact, Our kids spent most of the 4 days at the pool - they didn't even want to go to the water slides! Too bad the bar area was always closed. :( With lots of tables around the pool, we often brought in our own lunch and drinks. Very nice family atmosphere. The rooms are clean - somewhat dated (carpet is old) but very comfortable beds and pillows. We barely were in the room - always at the pool. We got a family package that included parking and a full breakfast (choice of 3 breakfast meals) at the restaurant next door. the price was the best value considering how much more we would have to pay for parking and breakfast for 4. Well worth it. The bus is right in front of the hotel so it was easy access to the Falls and attractions. 10 minutes at the most to get to most places. It was the best way to get to everything - highly recommend getting a bus pass for your stay. The location is quiet with lots of fast food places within walking distance. Highly recommend this hotel to families visiting the Falls! Oh and if you have comic book lovers in the family, there is an excellent store across the street that has a huge selection of books and collectables.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, It makes us very happy to see how much you loved our indoor tropical Courtyard. This is one of factors that separates ourselves from other properties in the area. I can honestly say that there isn't anything like it in the Niagara Region. On behalf of the entire team I want to thank you for choosing our hotel and we hope that you will decide to come back and visit us again. Regards, Paul Cade

"Loved our stay"

4
11/08/2016

We loved the stay at this hotel. Our anniversary is in January so we were not able to use the outdoor area but we did enjoy every night here. We came so tired and booked thought a third party. We had previously came from another hotel that had told us were sold out. I was so glad to have landed here. They have a restaurant next to the hotel that you can access form the inside. Very nice and food great. I recommend it 100%. Thank you for a great stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, We appreciate your lovely comments and promise to continue to provide the same level of service time and time again. Next time book direct and we can make your arrangements for you. Thanks, Paul Cade

"Niagara Falls 2016"

3
11/08/2016

We enjoyed our stay. The rooms were very clean and staff was very friendly and always ready to help. Our room was located in the courtyard facing the indoor pool which was great since we had children with us. We rated this hotel as average due to the overall look of the hotel which had its usual " wear and tear " but also because of its location. Although we had a great experience, it was located further from where we wanted to be. There was alot of driving and walking involved during this trip. Another plus however was having a McDonalds right across the hotel... another great thing when travelling with children!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Sophia, Thank you for staying with us! Our team of dedicated individuals are here to make sure that your stay exceeds expectations and then some. If there is ever an issue we need folks to tell us before they leave so that we can fix it and create positive experiences. Please come back to see us again soon. Regards, Paul Cade

"A decent choice for good family accommodations"

4
09/08/2016

I stayed here with my wife and two children on a family vacation. The area surrounding this hotel is about a 5-10 minute drive (depending on traffic) to the Falls area and related attractions. The Wego bus is a convenient way around if you don't have a car or prefer not to drive. There is not really much on Lundy's Lane itself apart from a couple of sites of interest to history buffs... it is your basic generic North American strip of big box stores, chain restaurants and stripmalls. The hotel itself is nice, a bit older but in serviceable shape. Our room was in the tower which had indoor hallway access and two elevators. The room was quiet and comfortable, a bit tight for the four of us but not too cramped. Furnishings were a bit worn but the room was generally clean and well kept. One of the nice benefits of the hotel was an indoor pool and recreation area which my preschool age son really loved. We tried to visit during quieter hours of the day and there was plenty of room for us. There is onsite parking although you get dinged $12 a day which is annoying given that you're nowhere near a downtown area where parking is at a premium. Service throughout the stay was impressively professional and courteous. Staff there are obviously well-trained and equipped to handle whatever comes their way. All in all this is a good hotel whose appeal lies mainly in the fact that it's a good, economical alternative to pricier hotels closer to the Falls.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Pete, Thanks for the detailed review. Thanks for pointing out the convenience that the WEGO shuttle system provides for our guests. Our hotel is located on Historical Lundy's Lane and i assure you there is much more than box store, chain restaurants, and strip malls. Come by my office next time you stay with us and I will give you the inside scoop. Thank you, Paul Cade

"value and comfort"

4
08/08/2016

A good hotel to stay where it is economical and comfortable. Restaurant on site serves good value meals. A bit of a distance to the actual falls. The bus is at the door and the taxi is not overly expensive

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thanks for taking time to review our hotel. As you say we are not right down town, however we are conveniently located in the centre of the city with easy access all around making travel relatively quick and easy. Regards, Paul Cade

"Good place for the family. "

4
07/08/2016

Love the indoor pool right in front of our courtyard room. Very neat and tidy rooms. We have bee returning here for years. One problem is they pipe this awful 80's music into the courtroom nonstop. It's not the good 80's music either. Sometimes I complain and they shut it down..

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Rob, Thanks for continuing to choose the Cairn Croft as your choice hotel when visiting Niagara Falls. We are glad to see that you like the tropical Courtyard room location. This is ideal for any traveller who wants to take advantage of the pool and atrium area. Thanks, Paul Cade P.S. I will look into changing the music for you.

"Excellent Value"

5
07/08/2016

Great amenities for families for a great price. Staff was friendly and knowledgeable. Great Pool and recreation area for the kids with a lovely lounge area poolside for the adults. Close proximity to lots of dining. A big Thumbs Up!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Angela, Thanks for the great shout out! I believe the feeling was mutual in this case. It is such a pleasure to have friendly outgoing guests such as yourself stay with us. We hope that you can now call the Cairn Croft Hotel your home away from home when visiting Niagara. Best, Paul Cade

"Relaxing Hotel"

5
06/08/2016

I spent there for 2 days with my family. Lots of restaurants around the hotel. I really like the pool and the hot tub. It was right beside my bedroom. Very professional and courteous. For the price and quality, I am planning to go there again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Patrice, It is so nice to see that you are already planning another visit. Please come back to see us any time and our doors will always be open. Best, Paul Cade

"Good choice for families "

3
05/08/2016

Clean comfortable. Good pool area for kids & friendly staff. Enjoyed the Irish pub downstairs however Niagara Falls prices never cease to shock. Would never pay this much for mid-range hotel in another market.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us and we hope that you will decide to stay with us again. For lower rates try to avoid July and August as these are our peak months. Thank you, Paul Cade

"Anniversary celebration"

2
04/08/2016

This hotel (actually, motel) was a big disappointment. Although the front desk staff were courteous, the whole hotel smelled of air fresheners and carpet deodorizers. Our room also had a very unpleasant smell and it was very moist despite the air conditioner running when we first arrived. If this had been a discounted hotel price, I wouldn't be so harsh, but we paid a high price for our room and it was really, sub-par. The location is good, and it's close to a grocery store but I would not return there, even at a discounted rate. There was also a charge for parking where most Best Westerns include it in the price.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Mary-Lu, On behalf of the entire team I am truly sorry that you had such a negative experience. We never want our hotel guests to leave with the feeling of disappointment. Please reach out to me personally so that we can speak about the issue. Thank you, Paul Cade

"Good value"

5
04/08/2016

Staff was very helpful in explaining about the bus system. This hotel is a little off the beaten path, which is awesome. You can park your car and for a nominal fee of $12/day/adult you can take the buses - off and on as many times as you want. The one that stops in front of the hotel (red) takes you right to the Falls; the other two (green and blue) take you to other parts of the Falls area. Great bargain considering parking is limited and costs $20/per day. The hotels is clean and comfortable. The pool is warm and sparkling clean. The staff is friendly and helpful.

"Had a great stay!"

5
03/08/2016

The staff in general were awesome and helpful. Had a minor issue with the conversion rate and bar bill and things were resolved quite easily. See the Porter, John, and he will make sure your stay is perfect. The restaurant staff, Laura and Joshua, were THE BEST!

"Great stay, very helpful staff"

5
02/08/2016

We stayed for 3 nights at the end of July. We were in a corner room off the courtyard. We had a great time! Catherine (I think) at the front desk had some great recommendations for things to do with the kids. I wish the pool bar were open, but it wasn't at all. Thanks for a great stay!

"Pleasant Stay"

4
02/08/2016

Great customer service, check in was a breeze. Hotel has an old world feel to it, rooms are clean and well laid out. Pool and kids activities within the hotel itself to keep children occupied. Convenient Location with lots of restaurants and stores within walking distance.

"BW FUN"

4
02/08/2016

We enjoy our stay at BW every time we go Niagara Falls. The staff are amazing, friendly and professional. They try to accommodate whenever possible. The rooms are clean. The restaurant on site is also very good.

"Great Stay"

4
01/08/2016

Hotel is dated but clean! customer service is great! Everybody from Front desk to Housekeeping services were friendly and helpful! Our housekeeper did an excellent job with our room- Location is great- too far to walk to the Falls but WeGo bus stops in front of hotel! There are a lot of restaurants within walking distance ( Arbys,McD, Wendys) Our fav was the restaurant in hotel! (not a fast food) excellent!! Complimentary coffee in the lobby would be great!

"Served it's purpose"

3
30/07/2016

An average hotel in a busy area. The east wing of the property is surrounded by two fast food restaurant parking lots so watch out for cars! The restaurant dumpsters were in close proximity of the hotel so when the temperatures rose, so did the offensive odor from them. The room did not have a safe for valuables and the beds were hard. The room at night was quiet. Still can't see how it rated #2 on Tripadvisor, as this is why chose this hotel.

"Trip to Niagara Falls "

3
28/07/2016

We stayed here on our trip to Niagara Falls and we were grateful that the hotel is pet friendly:) we enjoyed our stay the bathroom was a little out dated and had an odor but it was clean we had trouble finding our room due to the layout but we were happy be to close to the pool which was clean and enjoyable:)

"Best Western Minus"

2
27/07/2016

This hotel is way too pricey for the condition of the rooms. First thing we were greeted with was a damp musty smell. The bathroom was in poor condition and we had a few unexpected visits in the bathroom the next morning. Definitely not worth the money.

"the best hotel in niagra falls"

5
26/07/2016

we came to the hotel and the receptionist said we have two separate rooms one in the courtyard and one in the tower and she said they were sold out but then she managed to get us rooms beside each other in the tower all the staff we met were friendly and it was a clean hotel we checked the mattress and all the sheets thoroughly and it was clean so that is good the WiFi was good and the parking was not too expensive compared to other hotels and the pool looked very nice except we could not find the change rooms and we were thinking about staying another night and the manager Paul wanted too give us a better price the only downside of this hotel is that breakfast is not included but it is in a convenient location because it had Wendy's, McDonald's, burger king and tim hortons in the gas station only a minute walk away and a restaurant & Irish pub inside the hotel that has a family friendly breakfast for $7.95 per plate and you pay separately for a drink and we are 100% sure we will stay their again.

"Very pleasant stay"

5
26/07/2016

We stayed at BW Plus Cairn Croft Hotel in Niagara falls for one night on July20th, my sister and I, I recommend this hotel because of all amenities this place has to offer plus the staff made our stay extremely enjoyable. I will definitely go again. Sylvie

"Fair"

4
26/07/2016

After booking online with Best Western a month prior to our visit, we arrived to being asked, "The band is here today. You may hear them playing til about 0100. Is this okay?" I quickly stated no and the staff switched our room. Our room was clean, quiet and comfortable. The WEGO has a stop right out in front of the hotel. We (family of six) did walk the trek a few times for exercise . To get to the falls or Table Rock is longer than 15 min stroll.

"Perfect for families"

5
26/07/2016

A little outside the main hustle and bustle of Niagra but there is a bus that stops right outside and goes regularly making access easy. Nice pool, nice bar and restaurant attached. Very family friendly, clean, nice staff. If we were to return we would stay here and happily recommend it.

"Average, a little far from Clifton Hill and the falls"

3
24/07/2016

Clean and relatively quiet hotel, staff were friendly. Probably a good place to stay if you are driving however it is a fair distance from Clifton Hill and the Falls which are the main attractions that bring people to Niagara so consider the location.

"Friendly Family Place"

4
24/07/2016

All and all this is a great place to stay. The rooms were clean but a little dated. The atrium/pool area was great. Pool, hot tubs, cildrens play area, games, and seating area with bar and food services. All tied into the centre of the hotel. I also enjoyed the restaurant / pub attached to this hotel. As I said, this was a great package type of hotel to stay at.

"Great accommodations"

4
24/07/2016

Rooms could use some updating, wi-fi is a bit slow, parking should be free and would be nice to have coffee at the front lobby. But aside from that, the hotel was very clean, comfortable and the staff was great. Would visit again.

"Average but clean hotel"

3
23/07/2016

Niagara Falls on a summer weekend can be busy and expensive. A last minute decision to visit the Niagara region left us with few options for a hotel under $250.00. I think we booked the last room available at the BW, The room had a queen bed and was furnished basic - a bed, a chair, two night tables, clock, and a table for the TV. The view from our window was a Wendy's restaurant. You dispensed shampoo and conditioner from a small machine on the wall in the shower (like a hand sanitizer machine). The room was functional, very clean and quite, but not a good choice for a romantic honeymoon suite. In summary the BW is ok for a one night stay. Parking like most hotel in NF is extra. Front desk staff very friendly.

"Great place to stay"

5
23/07/2016

My mom and I stayed here for 3 days and 2 night while we were in Niagara Falls. We loved the hotel because it was very clean, the staff was really helpful, and the location was great for the price. Even though it is not located within walking distance of the Falls the WEGO shuttle system is super convenient and a much better option than driving to the Falls. We liked that the hotel was located in an area where there are dining options. Doc Mulligan's, the restaurant attached to the hotel, is a great place for breakfast and lunch. I recommend their breakfast special. Our room was a great size for two adults and very clean. We did not use the pool but it seemed that it is a hit for both adults and children. Paying for overnight parking is totally worth it. They even let us leave the car for a few hours after check out until we were ready to drive back home.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you very much for staying with us as well as taking a moment to tell others of your experience. It is nice to see how happy you were with our level of service. This has always been one of the ways we have been able to distinguish ourselves in Niagara and the surrounding area. I will make sure to pass your compliments along to Doc's. I sincerely hope you will come back and visit again soon. Thank you, Paul Cade

"Not handy to the falls, but lovely hotel."

5
23/07/2016

The quality of this hotel is magnificent-very spacious rooms and excellent facilities. It is a car-ride back to the falls, but also away from the seedy side of the Niagara Falls touristy area. I would stay there again.

"3 stars"

3
21/07/2016

This was an interesting hotel. $12 a night for parking and no complimentary amenities. They did have a soap dispensary in the shower for soaps, but I was glad I brought my own. The air conditioner keep rumbling on and off and there would be no airflow so I ended up turning the fan on so it wasn't so dang hot. The bed and pillows were comfy and the staff was nice.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Meredith, I hope you are doing well since you left our hotel. Regarding our $12.00 parking fee this is a mandatory fee, which directly funds lot maintenance, security cameras, as well ensures you a spot. Please understand that as part of our "Green Initiative" we have installed soap dispensers in all of our beautiful guest rooms. You wouldn't believe the amount of waste there is with hotels using single bars of soap. These usually get used once or twice and 90% of the soap goes back into our landfills, further polluting our planet. I don't mean to get overly sensitive on the subject, however I want our guests to know we are very serious at the Cairn Croft about doing our part to stay Green. Thank you, Paul Cade

"Average hotel too far from Niagara Falls"

3
21/07/2016

The pool area is great for kids and would be wonderful in the winter. The hotel charges more for parking than the lots near the Falls. It is possible to walk to the Falls area from the hotel but it is a very long walk - close to an hour - through a sketchy area including stores I did not want the children seeing. The walk back is all up hill. The breakfast is expensive if not included with the room. There is a code attached to your reservation indicating if you get breakfast. We were told our code did not qualify contrary to what was said on the web when we made the reservation. The rooms are adequate, no big complaints, no big compliments. Would not stay here again mainly because of the location and parking fee. Also felt rooms were more expensive than they should have been given the location.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon Nancy, I assure you although your comments weren't very positive your time and effort put into sharing your experience is appreciated. We encourage all of our guest to let other travellers know how their experience was. I do however appreciate being given the opportunity during your stay to fix any issues so that you walk away with complete satisfaction. I would ask that you retract your last statement saying that you wouldn't stay with us again. Please allow us to show you how much we value your business. Thank you, Paul Cade

"A good night stay"

4
19/07/2016

We have enjoyed our over night stay, comfy bed, nice facilities, express check in with a warm welcome from customer service representative Joe, and explained the fast or express check out. Location is very near to Fallsview too, just couple of minutes drive, we had our breakfast at the nearby MacDonald for their coffee and egg muffin, just walking distance. there is breakfast too at the restaurant at ground floor but were not able to try it, maybe on our next stay.

"This is a very good hotel"

5
19/07/2016

For an unexpected very nice hotel stay, try the Niagara Best Western The front end staff more then very helpful easy bus access to the falls Niagara Falls that is on the Canadian side not the US side Take a ride on the Hornblower and get your face wet with the warm summer waters of the falls the Niagara Falls Thanks abe

"hiden fee without revealing at check in"

2
18/07/2016

I've traveled many places and whenever there is a fee the staff point out on the paper you sign on during check-in process. But this hotel, they charge a parking fee, which the staff didn't reveal when check in.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, I am terribly sorry that you feel we hid our parking fee from you. Upon arrival our registration form that you are required to sign includes our price for parking as well as our non smoking policy and express check-out option. This is the last thing we want our guests to feel after they leave our hotel. Please accept my sincere apology. Thank you, Paul Cade

"Great Stay"

5
16/07/2016

The hotel location is located a little far away from the center and the falls, but over all was a truly accommodating stay. The hotel is relatively cheaper than the ones located near the falls and is a walk to the falls. The fair pricing and excellent staff and service made the stay comfortable and worth it!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Roberta, It is wonderful that you enjoyed your stay with us. We hope that you would choose us again in the future when you find yourself back in our midst. Thank you, Paul Cade General Manager

"Would definitely stay again "

4
15/07/2016

We stayed for 2 nights and I have to say the customer service was fantastic . Probably the best we experienced on our whole trip. We did have a pet friendly room which smelled very odd upon entering but we were willing to look past that as the other 2 rooms I booked were great . They were right on the courtyard which was great for the 6 children we had with us . The staff were very friendly and very helpful . They helped with luggage , brought us towels while we were in the hot tub and checked often to make sure everything was ok . We enjoyed a great breakfast at the restaurant with a lovely waitress . The only negative thing that happened was that while we were out housekeeping cleaned our room and somehow my daughters stuffed animal went missing . The staff did a through search of the hotel but couldn't find it . On the day we left my daughter cried here eyes out ( it was very special to her). Upon arriving back in AB I called to seeing it had shown up , no luck . However the lost and found manager felt very bad about this and said she'd see what they could do . Well today a brand new stuffed animal ( the same as the lost one ) arrived in the mail . The smile on my daughters face was awesome . Thank you all so much , it was a great experience

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Jacqui, The first line in your review is like music to my ears. At our hotel we pride ourselves on being extremely customer service driven and when our guests compliment us it creates such a warm feeling around the building. I am so happy to hear that Becky replaced your daughters stuffed animal after being misplaced at the hotel. I was floored after hearing she had done this so rest assured she will receive recognition from the hotel for being such a wonderful representative of the Cairn Croft Hotel and BW as a brand. Thank you, Paul Cade General Manager

"It's good but I was disappointed "

3
15/07/2016

This was my second time visiting this hotel. I had visited a few years back as a couples getaway and liked it so much I wanted to bring my son. I booked a courtyard accessible room for two nights a Wednesday and a Thursday. My first disappointment was that our room was not courtyard facing. It was tucked way back in the farthest corner of the hotel next to the outside stairwell leading to the rear parking lot. When I inquired about this I was told with a shrug that the hotel was at full capacity and basically too bad. I paid over $400 Canadian for these two nights and in my opinion that was way too much especially for a mid week visit. The room was clean but the fridge didn't work and to get a working ice machine we had to go up to the 5th floor everytime because the first floor machine is broken and the third floor machine took five mins to spit out 2 cups of ice. The pool area is very nice however the pools deepest part is only about 4 feet deep. Great for little kids but maybe not so great for my teen boys. Very good location lots of restaurants and close to the outlets. Staff upon checkout were friendly. All in all it was just not the right choice for my family and we won't stay there again. For a family with small kids or pets this is a good clean hotel for a short stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Firstly I want to thank you for taking time to review our hotel. I am however very concerned to read that you will not be staying with us again. After reading your review in detail I wish we could have done something to create a better experience. Our hotel definitely caters to younger families, however we have also been known to appeal to a variety of different age groups. With our wonderful Irish Pub on site, Doc Magilligans, clean hotel rooms, and beautiful indoor Courtyard there is something for the whole family. I would ask that for your next visit to please contact me directly. I can personally make your arrangements. I hope to hear from you in the future. Paul Cade General Manager

"Great place to stay"

5
14/07/2016

We booked the Carin Croft based on our previous experience with Best Western hotels. This is a great place to stay! We'd definitely stay here again. Room was very clean and service was very friendly. Good rates because you're a bit off the main tourist area. We only had time to enjoy the pool once, but it was a great place to relax before dinner. The pub next door has fantastic food. Not your average pub food either. Live music Thursday to Saturday. There's a McDonald's half a block away if you want something quick. There's even a grocery store across the next parking lot. You're about a half hour walk to the Niagara "strip" if you don't have a car. Or for $7 a day, the WeGo tourist bus line stops in front of the hotel. The walk to the Falls is nice, but I'd only do it once. Unfortunately the WeGo bus service didn't start their faster summer run until July 24, so we waited an hour sometimes to get back to the hotel. Thanks to the Carin Croft, we always had a welcoming place to call "home" during our vacation. Niagara Falls is a must-see!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Dave, Thanks for the great review! Please know that whenever you find yourself back in our neck of the woods you will have a place to stay with people that care. Thanks, Paul Cade Assistant General Manager

"Clean and Comfortable"

4
13/07/2016

We were looking for a place to stay for one night in Niagara Falls, Ontario. I thought that this hotel was a little closer to the falls than it turned out. It was a fair distance from the falls. Nonetheless, it was clean and the beds were comfortable. I would not hesitate to stay here again when I visit Niagara Falls again. We drove to the falls and parked and we needed directions and advice as to where we should park. Jane was very willing to help out and cheerfully gave us directions and the cheap spots to find a place to put our auto, and not too far from the falls. On the down side, we showed up a little early to check in (2 pm, check-in is 3 pm) I have never had a problem checking in as little as one hour prior to check in time. Not only was is not ready at 2, when we came back at 3, it was still not ready. Once again it was Jane that navigated the issue for the check-in clerk. I'm sure it was a busy weekend but Jane was adept at navigating the issues. I thank her for her assistance and extra care.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Tim, Thank you for choosing our hotel. I am sorry that we weren't as close to the falls as you expected however I hope you were able to take advantage of the WEGO shuttle system that stops right out front of the hotel every half hour. I am glad you were able to speak with Jane, our Guest Services Manager. She knows the area very well and is dedicated to ensuring our guests are properly looked after while visiting us. I will be sure to pass your lovely compliments along to Jane for her to see. Thank you, Paul Cade Assistant General Manager

"Disappointed"

3
12/07/2016

If you spend a few minutes browsing my reviews, you'll see I'm pretty loyal to the Best Western brand and have stayed in their hotels all over the place. Because of that loyalty, and because of my trust of Trip Advisor reviewers, I didn't hesitate to book this one (#5 of however many in Niagara Falls), even though it seemed pricey to me. It is Niagara Falls, after all. When we checked in, we were told that we had been upgraded. Because of my loyalty to the brand, I occasionally get upgraded to some pretty nice rooms. So it was with excitement that we took our keys and headed for the room. We were met with crushing disappointment. We were on the second floor of the motel wing, which is accessed from the outside. We passed a smoker on that balcony on our way to the room. We opened the room, which was a basic hotel room, smelling strongly of moth balls. If this was an upgrade, we wondered what the basic rooms looked like. We opened the curtains to look out on the pool, to find a person on the balcony walking past. When he gave us our separate (actual) keys for the balcony, I assumed he meant a private balcony. We had a lovely one of those at a Best Western in LA last summer. This balcony, though was a thoroughfare for people on the second floor. Since I was uncomfortable with the moth ball smell, and my wife and daughter didn't like the motel feel, we went back to the desk and asked if we could be downgraded to a regular room in the main building. We were told that the only thing available was a suite, for $25 more per night. We took it. It was great. It was clean, had a separate bedroom, and a pull out sofa. It was a little dated. The front desk staff was great in helping us make the transition to another room, which is something I have never asked for before. As we came and went for three nights, I came to feel a little like I was back in a college dorm. There were always people smoking on the balcony of the motel part when we went to our car. When we passed the pool, people were drinking in the hot tub. Heading for the elevator to go out for dinner one night, we encountered a fellow in his underwear, filling a garbage can with ice. As far as the other things go, there is no breakfast provided. We walked to the Flying Saucer one day, and Tim Hortons the next day. The WiFi is painfully slow. You can walk to the falls and other attractions from here, but it's a bit of a hike. It took us about 20-25 minutes. Uber is up and running in Niagara Falls, so we got in the habit of walking to the falls and Ubering back. I'm not sure this is a Best Western Plus level hotel. It's priced like their Premier hotels, but feels more like their regular ones. I'd have been perfectly content here at half the price. If you're traveling to Niagara Falls, it's probably worth the extra $100 per night to stay right at the falls in one of the big hotels there.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, I personally took the time to go through your reviews and yes, you are absolutely a loyal member to the Best Western Brand. You and I have something in common as we both trust and appreciate TripAdvisor reviews as they are an extremely reliable source for getting the inside scoop for hotels, restaurants, and attractions. Our hotel has built its reputation on being known for exceptional service, very clean hotel rooms/public areas, and friendly staff. Our main focus is that our guests feel welcome and comfortable just as if they were at home. I apologize if your experience was less that satisfactory as your business is very important to us and we rely heavily on positive word of mouth and repeat business. I hope that you would give us another change to show you how much we care. Regards, Paul Cade Assistant General Manager

"Great for families or large groups, close to everything"

4
11/07/2016

I recently stayed at this hotel as part of a group since we were in town for a tournament. The hotel itself was very clean and inviting and we were greeted immediately when we arrived. The room was "okay" and had plenty of storage, a fridge, coffee/coffee maker and a separate sink/prep area with blowdryer provided. It was great for the girls who all made good use of the indoor pool area and the proximity to restaurants and shops was excellent. The grounds were kept in great condition and small outdoor tables with umbrellas were well used throughout the trip. I really liked how the main floor rooms around the courtyard had a separate door which opened to the parking lot allowing us to easily unload our gear right into the room. The pool was a good size and towels were provided right on the deck, so you didn't have to drag your room towels around with you. The parents made use of the courtyard area at night as we gathered around the lovely tables that were poolside. The hotel was great about shutting down all of the common areas by 10pm and then by closing the courtyard at 11pm so that guests wouldn't be disturbed. I found the level of noise to be very good once we were in the room with the a/c on. The only downside for me was the cost - this was the most expensive hotel that the team booked for the season, so I think my expectations were a bit higher based on this alone. I was also surprised to be charged for parking on top of our hotel room, especially given that the distance from our vehicle to the room was substantial (this charge may be perhaps warranted if the hotel could provide a unique parking # spot close to your room). I have stayed in much cheaper hotels which included amazing free breakfasts but I realize this is a tourist area and a good value for being so close to all of the attractions.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Janette, I appreciate your extremely detailed review of our hotel. It sounds like your group really enjoyed themselves. It is always nice to hear guests rave about our beautiful indoor tropical courtyard. Regarding the price please understand that Niagara Falls during peak months (July/August) especially on weekends is in such high demand that prices are driven up to very high levels, However I do assure you that we have always maintained pricing below our competition as we understand how important cost can be when choosing a hotel. I sincerely hope that you will decide to stay with us again for your next visit to Niagara Falls. Best, Paul Cade Assistant General Manager

"Failrly okay hotel"

4
09/07/2016

Pros: Nice pool with hot tubs. Rooms were clean. Very close to falls. Cons: $12/day for parking No complimentary breakfast. Usually all best western provide that. wifi was lousy. No microwave in the room.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, We are very happy to hear how much you appreciated our clean guest rooms and beautiful pool area. I am sorry that you were taken back by the $12 parking fee, however this is a standard fee in Niagara Falls being a high traffic tourist destination. Regarding breakfast, our full service restaurant is not required to provide complimentary. On the other hand we have kept our pricing low, while providing a superior breakfast that would blow any free breakfast out of the water. That i promise you! I sincerely hope that you will decide to give us another chance when you decide to visit Niagara Falls again. Thank you, Paul Cade Assistant General Manager

"Perfect for parents with children, very pet friendly , great room and staff!"

5
03/07/2016

After having traveled across the continent our final stop was Niagara Falls on the Canadian side.The best Western had the last pet friendly room and were very very accommodating.It had an outside door, a grass patio with a dining area. It has a palm court with swimming pool and only 10 minutes drive from the falls. One could also walk. Highly recommend

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, What better place to make your last stop across the continent than beautiful Niagara Falls. I appreciate you taking time to write such a nice review and hope that you will chose us again should you find yourself travelling through Niagara. Kind regards, Paul Cade Assistant General Manager

"Niagra Falls"

4
03/07/2016

The overall hotel was very nice. The restaurant/pub on the property was very good. As far as location it was of the main area. The mass transit (WEGO) stops right in front of the hotel and that took the sting out of the location.. On the negative side I feel it stinks to charge there guest to pay $12.00 a day for parking when you are staying there.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Thank you for staying with us. I am very happy to see that you loved our restaurant. I will be sure to pass the compliments along. Regarding the parking charge this is something that has been factored in to maintain maintenance and upkeep of our lot. Not to mention it guarantees a spot for all of our hotel guests and defers other tourists from using our guests spaces. Thank you, Paul Cade Assistant General Manager

"Fun Hotel!"

4
02/07/2016

We stayed here for a couple of nights to explore Niagara Falls. We loved it because of the nice swimming pool in the courtyard. In the courtyard, there were a bunch of different games and a play area for little kids. They even made a towel elephant on our bed after cleaning, which the kids loved! It is one of the stops on the red line WEGO bus public transportation which made it easy to go to Niagara Falls without having to drive and look for parking. Front desk was knowledgable and helpful. There are restaurants within walking distance (McDonald's, burritos, and pizza). It's far from hustle of downtown Niagara, but easy to get down there on WEGO. Tip: Request courtyard rooms for easy access to pool area. Tip: Get an Adventure Pass!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for sharing your experience with us. I am very happy you pointed our how nice an convenient our location is in relation to the down town tourist area. Please come to visit again. Regards, Paul Cade Assistant General Manager

"Nice hotel Nr. Falls."

4
01/07/2016

You can walk to the falls, or take a taxi for about 10 dollars. Buses also run from outside the hotel. Our room was inside looking onto the pool and kids play area. They shut this area at about 10 o'clock and then it's quiet. The room had 2 large double beds a fridge ,iron + board, hairdryer , free wifi in room. No safe in the room. Nice decor and comfortable beds. We used the Irish pub attached to the hotel ,Magilligans. Nice meals but watch the bill as they add gratuity but don't tell you.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi David, Thank you for letting other travellers know how much you enjoyed our hotel. I see that you liked our indoor tropical courtyard area. This is a preferred location especially if you are travelling with young children. Regarding the added gratuity on your restaurant bill I will look into that for you. I was under the impression that they only did that if the table/party met a certain requirement (8 or more guests). I hope to see you again in the future. Regards, Paul Cade Assistant General Manager

"Golf Tour"

4
27/06/2016

The hotel was convenient and centrally located on Lundy's Lane. The have a restaurant for breakfast, lunch and dinner, The pool and play area accessories is great for kids. It's walking distance to the Falls and Casino. They're is a food market next door and other restaurants on Lundy's Lane within walking distance.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Ronald, Wonderful to see that you came to visit us on a golf package. We are the central hub for golf packages in Niagara Falls. We hope you will chose to come back and see us again for your next Niagara Golf Vacation. Regards, Paul Cade Assistant General Manager

"Clean, comfortable stay-good value for the money"

5
26/06/2016

This property is located close enough to the falls to make it convenient, but just far enough away that you're not right in the center of all the noise/foot traffic. Rooms are well equipped, clean and very comfortable. WIFI didn't work one evening, but they were quickly trying to resolve the situation. Staff is very friendly and accommodating. Would definitely stay at this property again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, We are so happy to see that you enjoyed your stay. I do apologize about the WIFI issue you had one night. I trust we were able to fix that for you in a timely manor. We hope to see you again soon. Regards, Paul Cade Assistant General Manager

"good qualtiy"

4
25/06/2016

very good stay in Niagara falls, good price, friendly staff and clean rooms would have preferred not to have paid for parking as ample available around hotel plus tourist tax not necessary overall a good experience and would stay again

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Micheale, I appreciate your comments and will consider your feedback accordingly. Have a wonderful summer season and we hope to see you again soon. Regards, Paul Cade Assistant General Manager

"Loved this hotel"

5
25/06/2016

This is a quirky hotel with a great indoor pool. To get to our room you had to go through a number of swipe through/ key card doors. The room had 2 big double beds and nice bathroom. There was a bar next door called Mulligans which served great food and the staff were really friendly. This hotel isn't too far from Niagara Falls about a 30 minute walk or you can grab a taxi or even jump the bus. Lots to do around Niagara Falls. Would definitely stay here again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Karen, Thank you for taking time to write a review of your recent stay with us. Reading about our guests positive experiences is a great start to my day. As I tell all of our customers, I sincerely hope you will consider the Cairn Croft as your preferred hotel when visiting Niagara. Regards, Paul Cade Assistant General Manager

"Enjoyed our stay"

4
22/06/2016

This was our first time at Cairn Croft Hotel and it was to our liking. The staff was very helpful. The main thing that disappointed us was the fact that the TV failed to show some important channels. Channel 9 was not available and Vision TV was not included on the menu. One morning we were awakened very early by the fire alarm. These were the only complaints that we had.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, It's always nice to see when someone visits us for the first time. I do apologize for the unexpected fire alarm. Unfortunately this is not something we can control, however our team is trained to react accordingly, putting our guests safety first. I will look into the TV Channel list to find out if we can accommodate your requests. Let us know when you will be here next so I can follow up during your stay. Best, Paul Cade Assistant General Manager

"Excellent"

5
21/06/2016

Excellent stay. Rooms are large, clean, and comfortable. Staff is amazing. The manager, Paul is the BEST!!!! The pool area is really nice and relaxing. WeGo bus stops right out front and is really convenient for going down to the fallsview area.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Tammi, Thank you very much for your compliments. Our team takes pleasure in our guests enjoyment. I hope that we will see you again soon. Kind regards, Paul Cade Assistant General Manager

"good spot"

4
20/06/2016

stayed just one night and the hotel was a little too far away from the falls and town centre to walk, bus service is available and a cab would not cost too much. it would be an uphill walk home; all sorts of eateries abound near hotel including usual culprits,\\there is an irish pub serving meals within the hotel which is fairly priced. my complaint would be no room safe.the room was clean quiet and comfortable,

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for you review and your feedback. We encourage all of our guests to let us know if something didn't meet their expectations. Preferably while you are still In House so we can rectify the issue before you depart. Once again thank you for your time and I hope that you will consider us your number one choice when visiting Niagara. Regards, Paul Cade Assistant General Manager

"excellent hotel close to everything"

5
20/06/2016

I stayed at this hotel several times in the past always get excellent service very nice property staff very helpful Manager very helpful too This hotel is located in niagara falls close to all amenities very nice tropical courtyard well maintained few minutes from us (rainbow bridge) close to canada outlets

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello Hary, It was a pleasure having you stay with us. As i am now aware you are one of Best Westerns Loyalty Members, and for that we are truly grateful. Please come back and see us again soon. Best, Paul Cade Assistant General Manager

"Great little friendly place!"

4
20/06/2016

The hotel is situated just outside the main strip of Niagara. Its just 2 stories with an Irish bar attached. Our room was set within a courtyard which housed a swimming pool and play area. The courtyard was a little tired - could do with a little modernisation, but you could argue a little old fashion charm doesn't go a miss. Outside the room, there is a table and chairs, though strangely, there is only one chair provided outside most of the rooms. The room itself has 2 double beds in, a slightly odd layout but not in anyway detrimental to the practicality of our stay. The rooms are equipped with a hairdryer, iron and coffee machine. The bathroom was a little old fashioned but functioned just as well as any modern bathroom - the shower was nice and powerful. If I had one (very minor) complaint, it would be the towels were quite rough on my skin. The porter was extremely friendly and helpful, that guy works hard! All in all a pleasant stay and would revisit if in Niagara again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Thanks for choosing to stay with us during your most recent visit to Niagara. I am happy to see you were pleased with our property, including your room layout and tropical courtyard. I will speak to our Executive Housekeeper about the coarseness of our towels. I will also be sure to pass your comments along to our porter. Thank you, Paul Cade Assistant General Manager

"Excellent staff, genuinely caring"

5
17/06/2016

My best friends had their wedding reception at the Best Western Cairn Croft banquet hall. The staff was very friendly and attentive. The food was excellent. Management went above expectations to make sure make sure everything was perfect for my friends!!! We did not stay the night, but the hotel looked very clean. It looks like my fiancé and I will be having our wedding reception here too now :) Thank you for taking care of my friends. We had such a great time.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, We are thrilled to hear that you and your fiancé are planning to have your wedding at our facility. Our on site Wedding Planner, Anne Pugsley will guarantee your day is just as memorable as your best friends wedding. I assure you, our entire team will be at your service to make sure you are properly looked after. We appreciate the wonderful review and look forward to immersing you in Superior Customer Service. Warm regards, Paul Cade Assistant General Manager

"Fair price for average hotel"

3
15/06/2016

Comfortable enough. The room opened onto a poolside atrium, which made it echoing and noisy whilst children used it. It was a car ride to the falls, but that made it a much quieter area. The pub next door is the easiest choice of where to have breakfast. A fire alarm went off at about five in the morning, and went on for some time. There was no visible response to this, beyond a few hotel guests peering outside their doors. The air conditioning is very noisy and the wifi was poor to non-existent.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I am quite concerned that your stay was less than exceptional. I can understand entirely how frustrating a fire alarm can be at 5:30 am. Unfortunately this was due to another guest overcooking something in their microwave, which created a fair bit of smoke. With regards to WIFI this is something that I will have our IT team look into. On behalf of the entire team I apologize for not meeting your expectations. Please do not hesitate to contact me personally. Regards, Paul Cade Assistant General Manager [email protected]

"Best Stay at Best Western"

5
13/06/2016

This hotel surpassed our expectations. The manager's office is located centrally in the lobby and customer service excellence is guaranteed - Excellent! This hotel knows how to pleasantly surprise customers. The hotel is located conveniently near many of my favourite stores e.g. Value Village, McDonalds, Dollarama (+: and within a short drive of the falls.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Its always nice to see when our guests are surprised by our attention to detail and Superior Customer Service. We take pride in our ability to WOW our customers as that is one of our main features that separates us from everyone else. We would love to have you back again so please don't be a stranger. Regards, Paul Cade Assistant General Manager

"Centrally Located and at a very good Price"

4
12/06/2016

If you are looking at a Niagara hotel in a central location and at reasonable rates then you need look no further than here!. The pool is good, and the onsite facilities such as the Irish Pub on are handy if you do not want to stray far after a busy day in the resort. It is within easy walking distance of the falls/ Nightlife but just far enough away for you to get a good nights sleep!.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Jeff, Thank you for the very nice description of our hotel. From rates to location, as well as in house features you did a fine job. We hope that you will continue to recommend our hotel to other travellers as that is very beneficial for us considering the all of the other options in our beautiful city. Regards, Paul Cade Assistant General Manager

"Loved this place"

5
11/06/2016

The rooms where large and the beds are comfortable . The pool and surrounding area was beautiful all the palm trees and flowers the caretaker that looks after these must be a very busy person as there is a lot of plants . This place is amazing a visit everyone should see .The pool was not that busy ,but beautiful The staff was very friendly and fast at doing their jobs .

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Mary, It's wonderful to see how much you enjoy our our hotel. I will be sure to pass your lovely compliments along to Walter, the gentleman who takes care of our flowers and trees inside our beautiful Courtyard. Warm regards, Paul Cade Assistant General Manager

"Great hotel "

5
10/06/2016

We always so at this hotel and love it! The pricing is reasonable and the hotel is very clean and comfortable! We always stay in the atrium access rooms and make use of the pool as much as we can. The kids absolutely love coming here! They provide towels at the pool as well. I they also have great hot tubs as well as a play area right beside with games and a playland type activity with slides etc. The rooms are nice and the staff is amazing and very friendly! We will definitely keep coming to Cairn Croft! The Irish pub is so great! And has a great atmosphere!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for the excellent review. Most of all we are happy you enjoyed yourselves and appreciate your loyalty to the Best Western Brand and the Cairn Croft Hotel. It's very nice to see how much your kids love the hotel. We are very happy you decided to stay with us and would welcome you back any time. Regards, Paul Cade Assistant General Manager

"Perfect stay"

5
10/06/2016

We had a perfect stay here. The staff were friendly and the location is close enough to the Falls but not too close that you feel overwhelmed by tourists and the hustle and bustle. Having Doc Magilligans onsite was really nice. We had entertainment on Friday evening (without a cover) and great food. (I will make a separate review for them.)

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Lisa, I want to personally thank you for choosing to stay with us. Our entire team is made up of hospitality professionals who are dedicated to providing Superior Customer Service. It pleases us to see when guests like yourself are so pleased with our services. It would wonderful if you would come back to see us again for your next visit. Warm regards, Paul Cade Assistant General Manager

"Weekend Getaway"

4
09/06/2016

Very Clean Friendly Staff Very Short drive to the main Niagara falls area. Affordable pricing. Enjoyable dining as well. The only isseu was parking at night as the people visiting in the hotel bar filled up the parking lot.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Christopher, We are pleased you decided to spend your weekend getaway with us. I apologize for the tight parking during the weekend. We have one of the most popular restaurants in the region right on sight. We appreciate your comments and would be happy to have you stay with us again. Regards, Paul Cade Assistant General Manager.

"Pleasant Hotel With excellent Rooms and Pool Area"

4
09/06/2016

No free breakfast although restaurant is good. Indoor pool area is excellent. Not walking distance The Falls. Rooms are excellent. Parking is an extra charge. A bit expensive pricey for economy minded traveller.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Ron, Sorry for the no continental breakfast. We run a full service hotel with onsite restaurant, Dog Magilligan's. I promise you our A La Carte Breakfast will beat any continental breakfast. Our breakfast is consistently ranked in the top 5% of all Best Westerns in Ontario. Pries are very reasonable also. It would be a pleasure to host you again. Regards, Paul Cade Assistant General Manager

"Some good ... some meh"

4
07/06/2016

Stayed here one night in June 2016. Got in late so I requested a late check out for 1pm not a problem. The rooms r clean but carpet looks like it needs to be changed. It's also a 30 min walk to the US falls side. The room also smelt like some strong weird cleaning agent. Couldn't put my finger on what it was but my allergies were messed up later ... couldn't smelt it afterwards. I didn't say nothing cause it was pretty late and I was too tired. Oh and the Wifi was also unreliable (intermittent). You also have to pay for over night parking ($13) I do believe is what I paid. Last but not least - this BW doesn't have a free hot breakfast like most BW do...Hmmmmm? isn't Best Western known for their breakfast's? Other than that ... their staff r wonderful ... very friendly and they help you out as much as they can. Good job guys.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for taking time to share your recent experience. I am happy to see we were able to accommodate you with a late checkout. Whenever guests arrive late we can empathize and allow for some extra time for some much needed rest. My apologies for the strong detergent smell in the room. I can look into that for you to see if the product we are using is too powerful. I will also be looking into the WIFI Access Point closest to your room. Our WIFI is high speed and rarely has any issues. Regarding parking, please inquire about our packages which include this along with other incentives. Lastly Breakfast, our hotel is full service and our restaurant is not required to provide complimentary breakfast. However, i promise you that our A La Carte menu is affordable and will blow any free breakfast out of the water. We sincerely hope to see you again in the future. Best, Paul Cade Assistant General Manager

"Great hotel"

5
06/06/2016

Stayed here in May for a couple of nights while touring, great hotel lovely big rooms, all facilities required for my stay. Good location friendly staff and fab pool area. Also has a great Irish bar next door. Will definitely stay here again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Lisa, Wonderful to see you stayed two nights with us. Even better to read how much you enjoyed our facilities. We would be happy to host you anytime you find yourself back in our beautiful city. Regards, Paul Cade Assistant General Manager

"Great spot!"

5
04/06/2016

Have been here twice for three nights for a union convention. Would love to go back with my wife. Clean, many amenities. Love the courtyard area and the staff was great! The attached pub is a bonus. Great food, friendly staff, great live music. Would definitely stay there again!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, We are so happy that your union convention decided to stay with us. We love to hear when corporate guests such as yourself will be back to see us for personal stays. Whether you are on business or travelling for personal, the BW Plus Cairn Croft is a great spot for anyone. Thank you, Paul Cade Assistant General Manager

"Nice pool area"

3
03/06/2016

A bit far from the action. Very nice pool and 2 hot tubs, sliding door to pool area. Kids played at indoor play park. rooms were average/worn out. Nice breakfast at restaurant but McDonalds is just next door for a quick/cheap meal.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Lucy, Thanks for taking time to review your recent stay with us. We appreciate feedback and encourage all of our guest to let us know during their stay if there is anything we can do to make it better. We look forward to your next stay. Thank you, Paul Cade Assistant General Manager

"GREAT PLACE, BIRTHDAY WEEK"

4
03/06/2016

This is a great place, staff are nice huge shoutout goes to OLIVIA who is new, very kind bubbly personality once she is fully trained I know she will be a big asset to your company, be true to yourself and keep it real, and best of luck in ANY successes in life. had breakfast at doc mcguills twice very nice. the courtyard pool and 2 hot tub awesome, I was in all 3. OVERALL keep up the good work everyone at the Bw lundys lane. I look forward to seeing you again someday down the dwindling road we call life. PEACE TO ALL ALEX G WILSON, ROOM 564.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Alex, Thanks for the great shout out. I will be sure to pass your compliments along to Olivia at the Front Desk. Please come back to see us again soon as we would be more than happy to have you. Regards, Paul Cade Assistant General Manager

"Comfortable Family Weekend Get-Away"

5
02/06/2016

Our family of four, two adults and two boys, ages 9 and 6 had a wonderful time staying for one night! We woke up and tried to get a second night but was unfortunately booked on the long weekend. Desk service was very friendly and helpful. The two complimentary Niagara Falls rulers just made our boys stay! I love little details like this one! Our room, in the tower, was very clean and seemed newly furnished. Linens were very soft and comfortable. The pool area is tons of fun for kids and had a great atmosphere. The partially sky-lit ceiling gives it a spacious feeling. We want to come back again soon, hopefully this summer to stay for at least 2-3 nights. Definitely recommend this hotel. Great location, away from the crowded downtown but main attractions easily accessible by car in less than 10 minutes.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello Peter, Firstly I want to thank you for choosing our hotel over all the others in Niagara Falls. With so many options available it can sometimes be difficult to pick the right one, but in this case you made the right choice. We take pride in our promise to provide Superior Customer Service to each and every one of our valued guests. We are well known for being one of the cleanest, well maintained hotels in the area, while never forgetting about the little details that make our guests stay memorable. We really hope to see you again so we can provide you with the same level of service you have come to expect. Best, Paul Cade Assistant General Manager

"satisfaction plus"

5
02/06/2016

the hotel is clean staff is friendly and the pool area is awesome, with two hot tubs that are clean and relaxing there is also a play area for the kids which is great the restaurant has good breakfast

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Once again it was a pleasure to have you with us. We appreciate your great review and we promise to continue to provide you with the level of service which you have come to expect. Best, Paul Cade Assistant General Manager

"Passing through Niagara on a wintery night"

4
01/06/2016

Atmosphere was great. Room could use a little updating. Not convenient to many restaurants. Easy access off QEW. Very friendly and helpful staff. Would definitely stay again as it met our requirements.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I am very glad to see that you would choose us again when visiting our beautiful city. Regarding the updating of the rooms we are currently in the process of remodelling all of our guest rooms, which will be completed by the Fall of 2016. We hope to see you again. Regards, Paul Cade Assistant General Manager

"my best western stay"

5
28/05/2016

I loved my stay at BW on Lundy's Lane... everything is so close and handy... the lounge is great as well as the entertainment... pool and hot tubs are in a great location... seems like a variety of people come here... overall was a great experience.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, So nice to see that you loved your stay. We try very hard on a daily bases to create positive experiences such as yours. Are you a Best Western Rewards Member? If not make sure that you sign up to earn points every time you stay with us. I would also recommend signing up for the Summer Promotion. Stay two separate times and we send you a $50.00 travel card to be used at any BW property. We look forward to seeing you again soon. Thank you, Paul Cade Assistant General Manager

"2nd Time Back Court Yard Stay"

4
24/05/2016

So I went back and this time stayed in a courtyard suite instead of the tower. This time my unit had a refrigerator which was great compared to my last stay. We stayed on the 2nd floor and was surprised to find out it had no elevator. So if mobility is an issue go for the first floor or stay on the tower. The fitness center was nice and updated with newer equipment but on the smaller side. It was not a problem as no one there which was great. The pool was awesome as usual. Can be a bit noisy come morning as pool opens up at 8am. Overall another great stay. Only issue this time was the towels were new in appearance but a little abrasive to the skin.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thanks for providing us with your feedback. As someone who appreciates a soft towel I assure you i will be looking into the abrasiveness. Please continue to use us as your preferred hotel in Niagara and we promise to welcome you back with open arms every time. Paul Cade Assistant General Manager

"Over priced for poor service "

2
24/05/2016

This hotel is over priced for what you get other then the beutiful pool area and if you don't mind getting woken up multiple times a night by drunken people yelling and doors slaming all night and when we came back to the hotel one day the house keeper had left our door wide open with no employees in sight with lots of expensive things out and for the 60 dollars you think your savings you would save that easily in parking if you get a hotel closer to the falls

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Adam, We appreciate you taking time to express your concerns. We have always encouraged our guests to let us know when something isn't up to standards so that we can fix the issue before you leave our property. It is our goal to become #1 on TripAdvisor and we can only do so by listening to our guests and making changes based on what our guests are asking for. I assure you that our prices are fair and we stand by our dedication to being leaders in Superior Customer Service. We hope that you will give us a second chance to show you how much we value your business. Regards, Paul Cade Assistant General Manager

"Excellent hot pools"

4
22/05/2016

As part of a "ATI Great Eastern Cities tour" we stayed at this hotel and found it great for one night. Room was large and pool was hot. The attached pub had excellent food for dinner and breakfast. The only negative was the location was really to far to walk to the falls, due to snow conditions and coldness in early April 2016

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi David, Too bad the weather wasn't cooperating during your visit. During the time that you stayed with us the weather was not in typical spring time fashion. Thank goodness for our beautiful indoor tropical courtyard. Regards, Paul Cade Assistant General Manager

"One Night Getaway"

4
22/05/2016

Great place!.....Room and hotel itself very Clean and really has a lot to offer. On site restaurant/bar (Doc McGilligans) which is awesome. Great pool with lots of greenery around it. Walking distance or short cab ride to most of Falls attractions. Prices reasonable and a lot less than staying directly on the Falls itself.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for the wonderful review. It was a pleasure having you and we hope to be your number one choice when visiting Niagara Falls. Our beautiful indoor Tropical Courtyard is unlike anything else in Niagara Falls. Please come visit again soon. Best, Paul Cade Assistant General Manager

"Perfect location and great staff"

5
22/05/2016

To be honest, I was leery about staying at a Best Western but took the chance on this one mostly based upon value. I was not disappointed. The staff was so helpful as this was my first time to Niagara and wanted to make sure that I experienced it the right way. Right at check-in the clerk suggested the best, most cost-effective ways to get around and get the most out of my stay. The tourist shuttle fit our needs perfectly and the stop was right out the front door. It took us right down to the falls. This hotel is a distance from the falls, but the transportation options available makes the lower cost well worth it. I was there in the fall of 2015 so I don't think that was a prime tourist time, but from the looks of the area, the strip where the hotel was on is itself a popular destination. The hotel has a restaurant that was fine, but found that it was just as good to go right across the street to the Wendy's there.

"Excellent Stay"

4
20/05/2016

On a Qantas holiday tour and some hotels have been fairly average, but not this one. Really great staff couldn't do enough for you. Great size rooms with room to move, clean & tidy. Magilligan's Irish pub attached good atmosphere nice food and cold beer. This place is not a five star hotel but better than some we've stay in so far. Good value.

"The Hotel Near a Comic Book Store"

4
19/05/2016

Liked the Pool with light and warmer water. Quiet area to relax. Friendly Staff Caring About Our Experience. Comfy King-Size Bed but if inconsiderate loud cars and motorcycles go by, keep your windows closed. Near Shopping at Regular Prices. Beside Bus Stop to the Falls.

"Great Location and Friendly Staff"

4
18/05/2016

Have stayed here multiple times as we book a golf trip every year and end up in this location for our two nights stay. Check in could be faster, but they are pleasant and try their best at the counter. The rooms are standard. Nothing special but the location so close to everything in the Falls is perfect. It's just a quick $13 cab ride to the action. The restaurant/bar attached to the hotel was remodeled/named a few years back and continues to offer good food and a wide variety of just about anything you could want to drink.

"Do not ignore Lundy's Lane"

4
17/05/2016

The Lunday's Lane area of Niagara Falls has some enjoyable restaurants and well priced hotels. One of these is the Best Western Cairn Croft. I stayed here twice in the last month; once by the courtyard and once in the tower. The staff were friendly, helpful and efficient. The Irish restaurant has some excellent food ... try the filled Irish pancakes (boxies?) for breakfast. You may not want much for lunch.

"Great hotel & amenities"

5
17/05/2016

There on business, staff went above and beyond in making the stay comfortable. Located close to all the attractions and several restaurant and eateries nearby. But, you must try Doc MaGilligans, the Irish pub located within hotel premises, food is fabulous and so is the atmosphere.

"Such a nice vacation!"

5
16/05/2016

I can not say enough good about this hotel! From check-in to check-out they were wonderful. We brought two children with us, ages 5 & 2, and they were nothing but accommodating. We all sleep with fans, and we forgot to pack one, they brought us the housekeeping one. The room was clean, just as pictured on the website and beyond affordable. Yes they charge for parking, but so does everywhere else within the fall district. The attached pub had fantastic breakfast, service and prices. The pool area was clean, well maintained and so warm and tropical feeling. I unfortunately did not get a lot of names from many of the workers, but Steve was fantastic. Checked in with us daily and thanked us the last night of our stay. Gave the kids whistles and tattoos. I think he is some sort of upper management, and I have to say, I worked at a best western in NY and never ever did our manager change garbage. Steve was seen covering the pool, taking care of the fish, changing garbage. Anything that was needed he did. Checkout was a breeze and the price was just as stated online. This was our favorite part of vacation, just relaxing at the hotel. We will be back!

"Always great at the Cairn Croft !!"

4
10/05/2016

I haven't been to Niagara for a year but knew i would be at the Carin Croft when i did. They always treat you with great service and Doc Magilligan`s Irish Pub has great food and the beer is always cold !! I just booked a golf package with Lillian for next month cant wait to get back.......

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Kevin, Thanks for the great shout out. It's always a pleasure to have you here. Let me know when you are back so we can tee it up. Cheers! Paul Cade Assistant General Manager

"Anniversary Weekend"

5
07/05/2016

this hotel was very luxurious, the staff very friendly and very helpful. We ate breakfast and dinner at the restaurant and enjoyed a wide variety of food and our choices were delicious. We left a bag of goods that we purchased during our stay and the staff were very helpful by sending it to us. We received the box yesterday and were very thankful.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, We are so pleased you decided to spend your anniversary weekend away with us. So happy to see that you loved our restaurant so much. I will be sure to pass the compliments along. They enjoy positive feedback as much as we do! Thank you, Paul Cade Assistant General Manager

"Disappointed"

3
07/05/2016

Website suggested a country-style resort, but hotel is right on a busy downtown street. Staff cheerful, friendly and efficient. Long walk from room to amenities. Room layout dated. Lighting could be better. Bathroom extremely hazardous - not a grab bar in sight! Hotel had the nerve to charge for parking. Onsite restaurant very good. No newspapers available. Heating/cooling very good. Usual hotel mattress-slopes toward centre.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Neville, Thank you for taking the time to post your experience. Although it wasn't a positive one we encourage guests to let us know while you are with us so we can fix the issue before you leave. It is our goal to have you leave with a smile. Best, Paul Cade Assistant General Manager

"Had a great time and a comfortable stay. The Courtyard was particularly impressive"

5
03/05/2016

Would definitely stay here again. We received pleasant and courteous service, Doc Magilligans was great and the service was fantastic there as well. Overall we enjoyed our stay and would stay again. Too bad it wasn't closer to the falls but the walk isn't too bad.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Shawn, It would be wonderful if you decided to use our hotel as your number one choice when visiting Niagara Falls. As long as you are a customer of ours we will be continue to provide you with exceptional customer service and wonderful full service hotel to rest your head. We appreciate your loyalty to our brand, Best, Paul Cade Assistant General Manager

"Away from the 'touristy' area!"

5
29/04/2016

I was working at our annual Tech/Education conference in Niagara Falls and had stayed closer to the falls in previous years. This time I wanted to be away from all that for my personal lodging so I could concentrate on getting caught up after the day, relax and enjoy a good meal without all the people and touristy bustle of the facilities downtown. This fit the bill perfectly with a nicely appointed, quiet room and a cool pub for dinner where I could work on my laptop while enjoying a locally brewed ale and some good food.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello James, Thanks so much for choosing our hotel over others. Our location is still in the heart of the city, however not directly in the downtown core. As you noticed we are Ideal for business travellers such as yourself. Thanks for choosing us and i hope we have gained a new loyal customer. Thank you, Paul Cade Assistant General Manager

"Cairn Croft - Hockey Tournament"

5
29/04/2016

Great place to stay. We would definitely stay at this location again either as a family or as part of a hockey team. This trip was participating in a hockey tournament in Niagara Falls. The kids all enjoyed the amenities and the parent group enjoyed the courtyard to relax and socialize when the kids when to bed. 100 % satisfied.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Bryan, I hope you are doing well since you stayed with us approximately one week ago. Our main goal on an ongoing basis is to make our customers 100% satisfied and in your case we have done it again. Thank you very much for telling many other potential customers how much you enjoyed your stay. Best. Paul Cade Assistant General Manager

"Extra fees"

4
29/04/2016

very good venue for families; staff very accommodating. Not pleased at all with the 'Tourism promotion fee'. For future reference will remember that have the option to refuse to pay this fee! Also note that the parking fee has an HST fee added to it.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Joanne, Thank for taking time to review our hotel. We appreciate your feedback and would invite you back to stay with us any time. Thank you, Paul Cade Assistant General Manager

"Best hotel staff!"

4
28/04/2016

Let me begin by stating the I booked the hotel through groupon for a family getaway and paid a little over 250 for three nights. The hotel was average and a little dated, but very clean and comfortable. My kids (3 and 6) loved the pool area and playground, they have requested we come back to this hotel. All the staff we encountered were happy and helpful, and I have never, even at Disney, had my room cleaned with such attention. The location was in a questionable part of town ( a lot of adult toy shops) but it was a stop on the wego bus line which was convenient.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Thank you very much for staying with us and thank you for taking time to share your experience. I see that you booked using Groupon, which is usually one of the better deals. Although you would be booked into a standard room, you would have the opportunity to upgrade to one of our more preferred locations. Thank you for pointing out how clean your guest rooms was. This is something we pride ourselves on and it is always nice to see when people notice. Thank you, Paul Cade Assistant General Manager

"Great experience at this Hotel"

5
28/04/2016

Having stayed the night before at a different hotel, which cost a bit more, we were very pleased with our experience at the Cairn Croft Hotel and Doc MacGilligans Irish Pub and Restaurant. Hotel room was just what we needed, and it was very quiet for a good night's rest. I can't say enough good things about the restaurant. We ate dinner there, and it was a great value, and excellent traditional Irish food. No matter where we stay, we'll definitely visit the pub again. But next time, it will be Wednesday, through Sunday, when they have live music!

"Great place."

5
24/04/2016

We go here every Easter with 23 family members. We always have a great time. We reserve courtyard balcony rooms that overlook a tropical courtyard with a regular sized pool, 2 large hot tubs, and a McDonald's style playground area. (There are also 7or 8 children's arcade games.) It's clean, it smells like the warm countries we like to visit in February, and the kids have a great time. The courtyard is very warm and humid. We always bring summer clothes to wear. If that's not your thing, consider getting a room a bit further away from the pool. Courtyard rooms have a small fridge in them which helps with snacks for the kids. It's nice to put the kids to bed and then sit outside our door with other family members :)

"Best Western-Cairn Croft, Niagara Falls"

4
21/04/2016

Conveniently located for Falls or downtown. Great staff & customer service. Reasonably priced with range of accommodation options. Great pub/restaurant on-site and lovely swimming pool / leisure area. Excellent front desk - very friendly & professional

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning Michael, Yes, our location is conveniently located on historic Lundy's Lane right in the heart of our beautiful city I call home. Doc Magilligan's Restaurant and Irish Pub is located right on site and is one of Niagara's most popular spots. I will be sure to pass your compliments along to our front desk. Thank you, Paul Cade Assistant General Manager

"Vacation/Birthday Getaway"

5
19/04/2016

Had the best experience here. They made my Grandson's birthday very special. Everyone seemed like they truly cared. Everything here was awesome. Rooms were clean. Pool was perfect. Relaxing hot tub. Kids had a great time in the arcade and the play area.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Cathy, It is so nice to see that you had such a wonderful experience here for your Grandson's Birthday. As you noticed our staff truly care about each and everyone of our guests aiming to created long lasting experiences, which will keep you coming back time and time again. Thank you, Paul Cade Assistant General Manager

"Great family fun!"

4
12/04/2016

Loved the easy access to the pool from our room, and the games are for the kids. Although hotel looks dated, the rooms are very clean and great showers! Noisy with the late pool and gazeb section but that it is to be expected when you are mere feet from the pool area with sliding doors. Very safe.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Sheri, Thank you for your honest review. Just so you are aware the exterior of the hotel is going to be painted and cleaned up closer to the end of 2016. Also once the summer months kick in our landscaping always helps us stand out on Lundy's Lane. Regards, Paul Cade Assistant General Manager

"AMAZING"

5
11/04/2016

have stayed here multiple times and can honestly say its an amazing hotel. Staff is amazing. Restaurant on site is fantastic! great location! Excellent hotel to go to if you need a mini vacation!! keep up the great work!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Reina, Thank you for rating our hotel "AMAZING." It is great to read reviews like yours. We welcome you back any time. Regards, Paul Cade Assistant General Manager

"Nice hotel at a luxury price."

3
11/04/2016

Not a bad hotel especially considering the crappy ones located in the area. We might even stay here again if it weren't for the price. All included, we paid $204 per night which most of our group felt was over priced.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you very much for choosing our hotel. There are many others to choose from in the area, however we are confident that ours distinguishes itself from the others in many ways. Please come back to visit our beautiful city, and when you do reach out to me. I can personally make all of your arrangements. Regards, Paul Cade Assistant General Manager

"Interesting Hotel"

3
10/04/2016

After seeing this hotel offered in numerous travelzoo deals, I finally decided to give it a try. I have never stayed on Lundy's Lane while visiting Niagara Falls and began regretting my choice as we got closer to the hotel. I was actually a bit horrified by the appearance of the rooms that had parking lot access (classic motel style/park in front of room). I felt much better when I walked into the lobby and even more reassured when I was given a tower room (opposed to the motel style ones previously mentioned). The room was very standard, but was nice and clean. My kids loved the pool area, and so did I. Pool itself was your normal hotel pool, but the tropical courtyard was really nice. My kids also enjoyed the indoor play structure/park and mini arcade. It was really neat to see large families and groups of friends gathered by the pool watching their children and having a drink/breakfast/dinner (depending on time of day). There are plenty of tables and private gazebos for groups to gather. There is also a bar/snack bar that wasn't open. Anyone who has been to the old Wheels Inn in Chatham or traveled with sports teams in the 1980's/1990's can appreciate the nostalgic charm of this place. There are 2 hot tubs overlooking the pool. I would definitely go back with a group of friends and our children. There is an Irish pub attached to the restaurant that was nice. We ordered breakfast which was good and reasonably priced. The only negative in my opinion was the appearance of the rooms from the outside, which is disappointing, as these are the only ones that overlook the pool (my tower room did not); and the location. Definitely not a fancy place, but lots of fun for families.

"best birthday ever!!"

5
04/04/2016

wonderful hotel, customer service fantastic! very clean, pool and hot tubs clean and kept well, restaurant great service, my son only likes staying there he says they have the best pool.... love the fact there is coffee shops and mcdonalds next door and other restaurants walking distance, its away from the niagara fun life but not far of a drive 5-10mins

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Diana, It is so nice to see that you loved our hotel so much and thank you for pointing out that our customer service was fantastic. This is one aspect that I can honestly say separates us from all other hotels. Please come back to see us again, our doors will always be open. Thanks, Paul Cade Assistant General Manger

"Good, but could be better"

4
04/04/2016

The staff at the hotel were excellent. I over all enjoyed my stay and would most likely stay again. However, I was not impressed that I had no access to a microwave or a fridge. I personally don't like the soap dispensers in the bathroom and generally speaking the soap, shampoo and conditioner did not work very well. Also, I had a man walk into my room without knocking at 9:30 am to clean my carpets. I am a female and was standing in my towel as I had just gotten out of the shower. Having this happen is a very unpleasant experience, complete violation of my privacy.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Brittany, I am very happy to see that you enjoyed your stay with us. I am however very sorry that your room was not one that came with a fridge and a microwave. Please make note that all of our east wing rooms come standard with Fridges and Microwaves. Also, you will be happy to know that all of our guest rooms are being upgraded in stages, and one of the improvements will be all guest rooms will have a fridge moving forward. Thank you, Paul Cade Assistant General Manager

"Good but not great!"

3
04/04/2016

The reason you come to this hotel is for the pool area and hot tubs. So much fun for a winter get away to kick back and have some drinks and relax like you are away. Other then that not sure it's worth $175 per night during the weekends. I stay at other hotels in the region and they offer dinners and breakfast plus other perks if you are paying $400 for a weekend get away. The rooms need updating, and my room stunk like smoke. The carpets are at least 20 years old. Staff are friendly, Steve the bellman was very helpful and made sure we got to our room and had everything we needed. No blow-dryer unless you ask for one, as well as soap and shampoo which I find really strange. Over all experience was fun. I personally think other hotels in the area have much more to offer for the price you pay for a Niagara get away.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for taking time to review our hotel, however I am upset that you felt your stay was only good, not great. We try very hard on a daily basis to create positive, long lasting memories that will bring you back to us time and time again. Regarding the hair dryers each room comes equipped with one. Also, soap dispensers are above the sink and in the shower. Best, Paul Cade Assistant General Manager

"Struck Gold"

5
02/04/2016

When we chose to stay at the Best Western Cairn Croft for a second year in a row, we struck gold! We pride ourselves on trying out different places around the world. But once you've been in a car with a 10 and 14 year old for 13 hours, you want peace of mind with your accommodations. After a long drive from the States, we were welcomed with a speedy, friendly check-in. We opened our room door and was greeted with an immaculate, spacious room. We unloaded our snacks in the fridge, and we prepared the kids for the wonderful pool. They always enjoy making friends from literally all over the world at Cairn Croft. For all of my fellow foodies, PLEASE do yourself a favor and get your meals at Doc Magilligans. In particular, the Taste of Ireland entree is infused with delicious varying flavors that will blow your mind!!! #flavortown Thank you Cairn Croft for yet again allowing us to have a Wonderful Canadian Spring Break vacation. Even though the bulk of our activities were in Toronto this time, we had to return to you and we don't regret it!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello Happy Traveler, It's great to see that after staying with us you are still a very "Happy Traveler." The fact that we can provide you and your family with such positive and friendly thoughts, makes our job here so much easier. I look forward to seeing you next time. Warm regards, Paul Cade Assistant General Manager

"Expecting more for "Plus""

4
02/04/2016

The rooms were clean and the beds comfortable,there was not enough disability parking and it was a long walk to the room.It would be ideal for young families due to the pool area.There was no free breakfast as received at other locations.The "plus" from my last Best Western stay was, I had to pay for parking, breakfast and a tourism fee.I will be rethinking my next bookings.

"Nice place to stay"

4
01/04/2016

Very nice hotel. Rooms are big, clean and will maintained. Had a nice pool area and kid play area. Right on the red Wego bus line, which was the only Wego line that ran late at night. This allowed me to go to the Falls at night to see the light show. I assume in the touristy season the green Wego bus line runs later than 5 pm. The Irish pub attached to the hotel has great dinner choices. Breakfast quality is good, but I experienced very slow service. Lundy's Lane to too far away from the falls to walk, but the bus service makes for this.

"Wonderful hotel and restarant"

5
31/03/2016

Very Clean. Friendly and welcoming Staff Pool and hot Tubs Excellant Food great portions Same room we stayed 10 years ago. Courtyard rooms great overlooking the pool Had to Pay for parking this is because Niagara Falls

"Good location, friendly staff"

5
31/03/2016

We often venture back to our hometown of Niagara Falls to visit family. We choose the Cairn Croft because it is in the hub of the city for a good price compared to any hotels closer to the Falls. Also the added feature of the new restaurant and lounge Docs, makes it a perfect meeting place for us to hook up with old friends during our stay. Love this place for excellent value, convenient location and fun times.

"Good place for family with kids"

4
29/03/2016

The hotel is good; clean friendly personal, good for family with kids. Nice swimming pool For me without car, it was a bit far from the areas I needed to visit. I would recommend this hotel to anyone, but for this location a car is needed

"A nice family hotel"

5
28/03/2016

This is a great place for families to stay. The pool area is beautiful. It's a short drive to the falls and other attractions, but only takes a few minutes. The only problem is parking. You have to pay to park everywhere down near the falls and attractions in that area. There is a bus, and it maybe a good idea to research how the bus system works before you make decision.

"Book a tower room."

4
27/03/2016

This is a well run clean hotel a little out of the tourist district. The hotel offers a great indoor pool area for the kids. I found the room to be clean and comfy. Wish they would get rid of the soap and shampoo dispensers. Kinda tacky. Parking is $10. plus HST. I will stay here again.

"a night away"

4
25/03/2016

I would certainly recommend this hotel to anyone traveling to Niagara Falls. Sure its not right in the Falls area however it was easy to find and a two minute drive to the falls. No breakfast offered however there is a restaurant adjacent to the hotel..Doc Magilligan's and they are opened for breakfast ,lunch. and dinner .Nice faamily place.The pool area is quite nice and has an area where kids can play.

"Love this place "

4
19/03/2016

We brought our son here for a few nights and had a great stay. Much more comfortable than a more expensive hotel with him, he could walk around the court yard and we could walk him into the restaurant without going outside. He liked the arcade and slide area and we all got to swim (warm water which is good because he's still young.). Very family friendly, this is my top choice when staying at the falls.

"Awesome time!!"

5
19/03/2016

We did a little March break getaway to this hotel and we loved everything about it.We had adjoining rooms with my 2 daughters and children on second floor courtyard view. The whole pool area was amazing like a tropical getaway. The rooms were very clean and had everything we needed. Beds were so comfortable and had the best sleep. It was so nice to step outside your patio door and have lushious trees and palm trees all around the pool area and sit on a little bistro table right outside your room and have coffee. Loved everything about this hotel. One of the best!!!!

"What a lovely treat!"

5
16/03/2016

My two girlfriends and I went on a girls weekend and had a great time! The room is standard with 2 queen beds and we got a cot which cost $10 per night. Along with that cost we had to pay $10 per night for parking which is cheaper than other hotels. The room does not have any fridge or microwave so we tried to keep things cool with ice but I would suggest you bring a cooler if you can to keep things cold. The pool area is lovely with sky lights, 2 hot tubs, lots of tables and chairs, some loungers as well as lush trees and bushes to make you feel like you are on a tropical vacation. They also have a change room close by with showers and a washroom. I would suggest if you are an adult with no kids that you take a tower room as the rooms around the pool are very noisy. I was surprised that the TV channels were very limited at this hotel as well as another Niagara Falls hotel I visited and there is no channel to show what is currently playing so you just have to flip through each channel. One thing I like to do after a long day walking around is to veg out to a good movie or show but there was absolutely nothing available besides so non English channels, one kids channel, sports and shopping. Very limited. The beds were comfortable (and the cot too!) and the place was clean although it did seem older. We had a No Frills, McDonalds, and Rexall right beside the hotel which was very handy. I didn't notice any noise even though we were on the street side which was great. The highlight for me was Doc Magilligan's Pub which was to the left of the lobby. Their chicken wing chowder is unbelievable!!! and we enjoyed several meals there as well as a live band on Sunday night. The staff were very friendly and helpful and I would highly recommend this hotel for a getaway.

"Good enjoyment of a long weekend getaway"

4
16/03/2016

This hotel features very nice indoor swimming pool and a pool bar. It is a good choice for families with kids who would want to explore Niagara Falls and at the same time relax in a hotel with resort-like settings. The hotel features nice spacious rooms, Wi-fi is free, and internet access readily available. Parking is for a modest fee. There is an option to charge electric vehicle too. For Irish beer lovers, there is a Doc Magilligan's Pub right at the doorstep of the hotel. There is lots of shopping nearby: No Frills for groceries, Rexall PharmaPlus, RBC etc.

"Good family hotel"

4
15/03/2016

Definitely a good pick when staying with a family. Decent size pool and good play areas. Courtyard rooms are convenient to the pool, however much louder than other areas of the hotel, not recommended if you go to bed early or like to sleep in. We stayed over March Break and felt the hotel had good value and was enjoyable for my kids. Comfortable beds

"Worst Hotel of our 14 day tour"

2
14/03/2016

I rarely give a rating less than 4, but I could not honestly rate this Hotel above a 2. Being an Aussie, I'm used to fresh air, and the fact that this was an atrium hotel with an overwhelming chlorine taste and smell throughout from the central pool area, was not impressive. This permeated the room and mixed with the musty smell therein. The room was small, dark and old. The noise from loud patrons in the pool area kept us awake until curfew at 10pm. I asked for an electric kettle so that I could make a cup of tea, but was told that patrons only steal them, so they didn't supply them any more. Doesn't say much about their clientele! I would certainly find a different hotel if I were to visit the area again.

"Great Family Spot"

5
14/03/2016

We have been coming to this hotel for years, Our children have grown up coming here. The centre courtyard is the perfect play/meeting spot as we sometime come with other families. It is resonably priced and we often have a meal at the hotel and play games and have snacks in the courtyard. We do stay at other hotels but for a great value and family fun you cant get much better. The staff is always helpful and friendly. Thanks for the great times and we look forward to many more.

"GREAT HOTEL AND DEAL"

5
11/03/2016

staff was great , restrauant was great, food excellent. Pool area was very nice pool was cool but refreshing and hot tub nice temp We had a package which was good deal Breakfast was not worth what we were told the credit was but it was in the package

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi John, Our team is 100% dedicated to making sure your stay is a memorable one. Thanks for noticing and we will continue provide Superior Customer Service for each and every one of our valued guests. Thank you, Paul Cade Assistant General Manager

"Cozy"

5
05/03/2016

We stayed for two nights. They have really nice rooms and there lobby is beautiful. They have an indoor pool with arcade games for kids and kids alike. They serve free breakfast. The food is pretty good. The hotel maids kept the room neat. We enjoyed our stay and will most likely be coming back.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for choosing to stay with us and thank you for pointing out how nice our lobby is. Our indoor pool is unlike any hotel you will ever visit. Please make us your hotel of choice whenever you find yourself in Niagara Falls. I hope to see you again in the future. Regards, Paul Cade Assistant General Manager

"Courtyard room on the pool"

4
04/03/2016

We loved the room on the courtyard and used the pool, hot tub and patio a lot. It was lovely to sit on the patio in the morning getting ready for the day and wonderfully refreshing after a day of sightseeing. A bit noisy but to be expected as there were a lot of children. Take note that parking is extra.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Gail, I am happy to see that you had the pleasure of staying in our gorgeous indoor tropical Courtyard. It is truly a piece of our property that separates us from all of the hotel in the area. As you mentioned it sometimes can get a bit noisy when there are lots of kids and families in house, however we do our best to maintain a comfortable environment for our guests to enjoy. Thank you, Paul Cade Assistant General Manager

"Business Winter Paradise"

5
04/03/2016

Location! Location ! Location ! I am a business traveler and try to keep my room rate to less than $ 100 while still enjoying a few amenities. I had been using Holiday Inn Express and Best Western as a bit of a change from Choice Hotels. This on Lundy's Lane was a nice surprise. Niagara Falls - in the off season - is competitive and I had a room on the interior pool for under my goal of $ 100. Now to be fair I asked about summer rates and they COULD be as high as $ 200 - not my problem. Hotel clean - room clean - staff WANTS your business and it shows. Best Western is up there in price but the attention to details makes them great and this hotel was no exception.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for taking time to review your recent stay at the Best Western Plus Cairn Croft. We have a layout which allows for business travellers and families alike to stay with us simultaneously and still enjoy themselves and find comfort in their surroundings. Our wonderful team will ensure that your stay is memorable, should you be here for business or pleasure. Thank you, Paul Cade Assistant General Manager

"Tropical Oasis in the Freezing Tundra"

5
02/03/2016

What an amazing place and stay!!! We made a weekend trip last minute just to say we went somewhere because our Caribbean vacation was canceled due to weather conditions. We live very close and I just wanted my young son to be able to swim. Naomi found me a fantastic room!! The feel of the pool allowed me to feel as if I was on a warm holiday, even though it was snowing outside! The staff it great, the food at the hotel restaurant is delicious and the place is well kept. Planning my next trip now!!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Chloe, On behalf of the entire team we just want to thank you for choosing the Cairn Croft. I am sorry that your Caribbean vacation was cancelled due to weather, however it was our pleasure to host you and your family. Please come back to see us again soon. Regards, Paul Cade Assistant General Manager

"Get a Courtyard Room"

4
02/03/2016

Good place if you have kids, just make sure there are no hockey tournaments when you stay lol, anyways it's a nice room, especially if you can get a "courtyard" room, very cool to open your patio door and the pool, hotubs, bar and arcade are right there, you can pretty much stay in your bathing suit the entire time you are there if you get one of these room, we have even stayed in an 2nd floor room in the courtyard, a bit cheaper, and you are still near all the things I've mentioned> But remember you are not really within walking distance to the falls, probably a good 35-40 min walk if you did, maybe a bit longer, but you do have a min fridge in your room and there is a No Frills next door for snacks, nice place, we always like it here.

"Great and comfortable stay"

5
02/03/2016

We stayed here for two nights in August 2015 after driving from NYC. We found the place no trouble, and were given the key to our room by friendly, helpful and efficient staff. When we showed ourselves to our room there was someone's luggage already in it which... was a bit odd, but when I went back to the concierge desk they couldn't have been more apologetic (there was a mix up with a large group booking and rooms had been changed). It wasn't a problem at all, but the staff insisted on giving us some breakfast vouchers by way of apology! Very welcome but unnecessary. The guy behind the counter also very kindly leant me some tools so I could perform some minor repairs to our hire-car which had been slightly damaged in NYC. The room itself was large, quiet, spotlessly clean and very comfortable. We ate that night in the next-door irish pub which gave good value, hearty meals. And again, breakfast next morning in the pub's breakfast was filling and very reasonably priced (even if we had't have had free vouchers!). From there we spent a whole, unforgettable day admiring the Falls (from both sides) which are about a 30 minute walk away. We wish we could have stayed longer at the Cairn Croft as this was the nicest, friendliest hotel on our road trip. Thank you!

"We love this place!!"

5
29/02/2016

If you are looking for a very nice place to stay and relax and/or to enjoy Niagara Falls for a very reasonable price, this is your hotel!! Everything is so comfortable and convenient and believe it or not FUN!!! The newly renovated Irish pub is really great!! There are live bands every weekend and we haven't seen a bad one. The pool and courtyard is terrific!! I've stayed here for years and wiill continue to do so.

"No security "

2
26/02/2016

My husband and I visited once again last weekend. ...for the last time. Adult hooligans and their offspring who have no consideration for other guests, both in the courtyard (pool and hot tub both had garbage, beer bottles, etc around them, as well as the courtyard being left a mess), and the very young children running and screaming down the halls in the uber early hours of the morning.....and nothing was done about it. Disappointed to say the least, but we've seen this hotel (and no the attached pub) rapidly decline in the last 12-18 months, so we should have known better.

"No place but this place!"

4
22/02/2016

I have been going to this hotel for the last 14 years. I started going when my kids were young and I go at least 3 times a year . I like this hotel because it offers so much for the family or just a quick quiet getaway. With the two hot tubs and indoor swimming pool - your stay will be unforgettable. Just outside the hotel you have a No Frill to pick up snacks, a drug store a couple minutes walk and one of my most favourate discount stores all next to the hotel. For food, you have Pizza hut, Mc Donalds , Red Lobster and even 4 different pizza/ Sub places a short walk away. This hotel is just a 10 min. drive to the falls and the sites around the hotel are endless. The best rooms are in the court yard , but if you want I bit of quiet time just order a drink from the court yard bar and stay in the tower or the coach house. Just give them a call and you'll have a great time. Pat

"Pleasantly surprised"

5
22/02/2016

Well we usually stay at a Best Western. When we come to the Falls we also got a deal with other brands because of a Fallsview. Moving forward that will change. This Best Western was clean, nicely decorated, courtyard pool and restaurant attached which also offers gluten free food. I heard that they make the best chocolate peanut butter cream pie. My son is staying here for his Honeymoon in May and we intend on returning in June for our 35th wedding anniversary. Only 5-8 minutes from the Falls. Perfect........

"Good experience"

4
21/02/2016

We were very pleased with our room and free wifi and reasonable $10 parking fee. I hate when resorts stick you with insane parking fees and resort fees!!! The location was good for us as well. Close to the U.S. Border. They matched the online promotion because I was having problems booking online. The room was very clean and it had a good size closet which I always appreciate. The mattresses were also comfortable. The girls at the front desk were pleasant and helpful. No complaints here. We would probably stay there again.

"Nice Courtyard"

4
17/02/2016

We stayed at the Best Western for the indoor courtyard/pool area. My children loved playing on the playground and swimming in above average size pool. The hot tubs were an added bonus. The rooms are average in style and size. But what really makes this hotel stand above similar level hotels in the area are the rooms in the courtyard. They have a nice table outside each room where you can sit and relax after a long day at the falls. We even played games and watched other families have dinner outside their room. The one thing that was a surprise is each room in the courtyard has an outside door enterance. I had no issues with this but when there is inclimate weather it is hard not to track snow/mud into the room as the carpet starts right at the door. Overall it was a nice place to stay for a reasonable rate with an excellent courtyard for families.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for putting your recent experience of your stay with us on TripAdvisor. We value feedback and encourage all of our guests to let us know exactly how their stay was. We work very hard to ensure positive experiences all around so we have no fear in motivating our guests to do so. I will certainly look into the carpet issue and find out if there is anything we can do. Best, Paul Cade Assistant General Manager

"Amazing Hotel, Staff & Restaurant"

5
16/02/2016

Definitely our a new favourite place in Niagara Falls. The courtyard is great for the kids, they love it. There are plenty of tables / chairs for family to gather around. There is a convenient lounge close by if you want a Pina Colada or some popcorn for the kids. The Irish restaurant beside has some of the best food I have had in Niagara Falls. Finding good food in the falls has always been an issue and this place totally changed my perspective. Never tried it before as I didn't think of a Pub as a place to go and eat - I was sadly mistaken. This is not your average pub. This is clearly a $2million dollar restaurant / pub with imported decor and beautiful bar that must be imported from Ireland. The rooms are clean and tidy. If you are older and are not good with stairs you may want to try and reserve a ground floor room as there is one flight to climb on the 2nd level if you plan on being within the courtyard.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Derek, We are so happy to see that the Cairn Croft is your new favourite place to stay in Niagara Falls. Our gorgeous indoor tropical courtyard, friendly team, and immaculate guest rooms will have the entire family smiling. Your new found love of our restaurant is music to our ears. Doc Magilligan's has quickly become one of Niagara's most popular restaurants and entertainment venues, known for great food, exceptional service, and authentic decor. Warmest regards, Paul Cade Assistant General Manager

"Very nice stay! Clean and comforting "

5
14/02/2016

We booked the hotel just before Valentine's day on Groupon. I have called the hotel and got upgrade for extra $25/day to a King size bed/Jacuzzi Executive Suit, which is excellent price! We stayed two nights, the room was impeccably clean, with refrigerator and microwave with complimentary Caffè and Tea. The Jacuzzi situated within the bathroom. Extra blanket for cold nights was available as well. It is a quiet sizeable room, for two people it's perfect! Downstairs was the poolside area; beautifully made gazebo and play park for kids, swimming pool and two hot tubs to relax. No complimentary breakfast, however the Hotel has an authentic Irish Pub: Doc Magillighan where hunger can be extinguished at any time of the day. Excellent food, nice spot for a night out as well. The staff at the desk was pleasant and very helpful. They handled the crowd with ease, professionalism and with excellent customer service skills! Thanks for all the help! All together we were very pleased with our choice to stay at this Best Western this time... and surely, we will be back!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Gabriella, Thank you very much for reviewing our hotel. We are very appreciative when our guests take time to let other travellers know how much they enjoyed their stay. I will be sure to pass your compliments to our restaurant as well. We are so fortunate to have such a wonderful restaurant attached to our hotel. We hope to see you again soon. Regards, Paul Cade Assistant General Manager

"Great Place"

4
13/02/2016

I really enjoyed my stay at this hotel. The rooms were clean, staff were friendly and very attentive to our needs. The pool and hot tubs were great and I think the rooms pool side were awesome even though I did not stay in them. We had food from the pub attached to the hotel and it was great. My only negative was there were no safes in the room nor did the have refrigerators. Other than that all was great. It's also in a prime location on lundy's lane just outside of the busiest area but still very close.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I am very happy to see that you noticed how clean our guest rooms are as well as how attentive our team is. These two very important aspects of hotel hospitality help us stand out from other hotels in this beautiful city. Please come back to see us again soon. I will personally make sure you are in a room with a refrigerator. Thank you, Paul Cade Assistant General Manager

"It's all right here!"

5
11/02/2016

Great place to stay - plenty of parking - rooms are very nice and comfortable- everything is right there so it's a good location There is an adjoining Irish pub with great pints and tasty food and the staff at pub and hotel are tops.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, We are so pleased to see that you enjoyed your stay so much and very happy that you took time to give us a great review. Please come back and see us again. Thank you, Paul Cade Assistant General Manager

"Great location and a beautiful view!"

4
09/02/2016

When visiting Niagara Falls this past December with my boyfriend, we decided to use a groupon deal and stay at the Best Western Plus Cairn Croft Hotel. You have to pay about $10 a night for parking, and there is no breakfast served for guests. This place was very lovely but also very vacant. I did not see any other travelers staying within the hotel, besides the few that were in and out of the connected Irish Pub. The Pub was AMAZING. Great staff, and great prices. Most attractions around this are tourist priced so it was a nice feeling that we could come back to our hotel and drink for a normal price. Plus...we could just walk upstairs to our room instead of driving around. The hotel was very clean, although there was a throw blanket that was found in the closet that smelled terrible. Otherwise, the hotel appeared very clean. The pictures fit true to the view, there is a large garden area/bar/pool in the back and a very "summery" feel to the hotel. We did not use the pool so this did not affect us and I cannot comment on the cleanliness, although there was a sign to shower before getting in. Overall I would definitely recommend this hotel to anyone! Wonderful experience!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Taylor, Thanks for choosing to stay with us. Good job taking advantage of the great deal through Groupon. Keep your eyes peeled through the off season as this typically when we will run these deals. I am so happy to see that you enjoyed Doc Magilligan's Pub. If you have the time they also have a TripAdvisor page. Thank you, Paul Cade Assistant General Manager

"Don't overlook this hotel"

5
05/02/2016

We just checked out today after staying here for two nights. We wanted to get away for some R&R, and this property delivered. The Courtyard area was fantastic and felt like you could be 1000 miles away. The hotel is very clean. We've stayed at much more expensive hotels (Delta, Marriott, Sheraton) and this hotel was immaculate and well kept. All the staff were friendly and helpful. Nice that it is a family run hotel. We ate two nights in a row at Doc Magilligan's (the pub attached to the hotel) and the food and atmosphere was excellent. We'll be back for sure. A well run hotel with staff who care.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Brian, It is wonderful to see how much you enjoyed your time with us. Our team works very hard to ensure your time spent with us nothing short of spectacular. We will look forward to your next visit. Thank you, Paul Cade Assistant General Manager

"A treasure"

4
03/02/2016

When travelling to Niagara Falls we usually stay at a hotel right by the falls, but decided to stay at the Cairn Croft this time mainly because of the great deal being offered. And are we ever glad we did. The staff were exceptional, very helpful, friendly and always with a nice word and a smile on their face. Although we didn't use the pool, we thought the tropical feel was nice and were sorry we left our suits at home. The room was very nice and the bed was more comfortable that usually found in hotels and the pillows as well. Attached to the hotel is Magilligan's Irish Pub. The food and staff there were exceptional as well. Deifintely will visit the Cairn Croft again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, We are always happy to see when we gain new customers through the great deals we offer throughout the year. I hope that you will continue to use us as your hotel of choice when visiting beautiful Niagara Falls. Regards, Paul Cade Assistant General Manager

"Great family place!"

4
03/02/2016

We have been going there for years... taking our young son and my husband and I. Great pool. Always stay on second floor (little quieter) with pool view out front. Clean rooms. Weather is always perfect! (take shorts, flip flops even in winter months). We enjoy the restaurant and have stayed for entertainment. You can take our own cereal, drinks and snacks and keep in room, or eat on our "patio". All three of us always enjoy our stay, the pool and pretending for a bit that we have gone "south!"

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I want to thank you for always choosing the Cairn Croft Hotel when visiting Niagara Falls. I assure you we appreciate your business just as much as you appreciate staying with us. Yes, you are correct. We encourage everyone to bring their shorts, flip flops, and bathing suits. Our indoor tropical courtyard will have you questioning whether you are in Niagara Falls in January, or down South on warm sunny beach resort. Regards, Paul Cade Assistant General Manager

"Nicest courtyard/pool in the city...Superb central location"

5
02/02/2016

The Best Western Carin Croft hotel is located right in the middle of the city of Niagara Falls Ontario on the busiest street in the city, Lundy's Lane. The hotel does not have a view of the falls although it is right on the main bus lines that can bring you there in minutes and it is just about a 30 minute walk from the Falls or a few minutes drive. Trust me, it is more economical to take the "we go" bus than it is to drive and park your vehicle closer to the Falls attraction itself. Conveniently located near many many fast food restaurants and some souvenir tourist places and not far from the Factory Outlet Mall, this hotel is worth your while. I think that it's best feature is the pool area. So many hotels have an indoor pool... but almost all of them are small and enclosed places that aren't very exciting. This pool is surrounded with a beautiful indoor courtyard and if you visit during the winter months especially - it feels like a little tropical getaway. Aside from the pool, there are two hot tubs and a children's play area and arcade. The pool is just down the hallway from the fitness center as well. One of the best rooms in the hotel - in my opinion - is A second floor courtyard facing room. Granted, it is accessible only buy a small flight of stairs so if mobility is a problem you would be better off on the ground floor. For her birthday, I brought a good friend of mine to the hotel for a girls night out. We loved the view from the room which was of the entire indoor courtyard. Lots of trees and ferns and live plants. Nice and warm, and surprisingly - the air was not stifling with chlorine as so many pool areas are. It was very enjoyable. We really enjoyed the balcony that was outside of our room because we could pull up a small chair and table set and just sit outside and talk or eat or enjoy a coffee and just relax. Our room was fine as well with two very very comfortable queen beds. The room was clean and more than functional for us. We were happy that it not only had a coffee maker but also a small fridge. That is always appreciated. Parking for hotel guests is $10 a night - which is not a bad price, but I still do think it's not nice to charge for parking when you are staying at the hotel - and we found all of the staff... & I mean everybody! From the front desk, to customer service on the phone when I was booking, to people who are cleaning the pool and cleaning the rooms, every single person who worked there was friendly and said hello to us. Everything was very clean and very welcoming and very nice. One of the two hot tubs wasn't working perfectly - the Jacuzzi jets did not function but it was still nice and warm - and that was the only thing that I can say was not working perfectly. I would definitely come back again and I would love to stay in the same room and enjoy this experience all over again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Tammy, Thank you very much for writing such a descriptive review. I must say it was a pleasure to have your group and we would be more than happy to have you stay with us again. I always enjoy reading these reviews, especially one such as yours that goes into such detail. I hope that you will recommend our hotel to all of your friends and family. Thank you, Regards, Paul Cade Assistant General Manager

"Fabulous Winter Get-Away"

5
02/02/2016

This Hotel is a bargain retreat in the midst of the winter. The pool area has a relaxing, tropical feel. There are palm trees all around the inside pool area. A lovely gazebo is located at one end of the pool. It is lit up in the evening, so it is a great place to play cards or a game or sit and talk. If you are in need of a little Rest and Relaxation it is a great choice in Niagara Falls. It is especially nice to stay in a room with direct entrance to the pool area. There are patio tables outside those rooms where you can relax and enjoy the pool view. The pool isn't too deep, so it is a great place to take children. I liked the room we had on the main level. We were able to park right outside our room and had direct entrance to our room from the outside, but we also had direct entrance to the inside courtyard/pool area. The rooms aren't fancy, but they have the basic amenities. The hotel is located close to many eateries and is even beside a grocery store. It is a great place to take a family!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Erwin, Thank you very much for choosing our hotel to spend time away from home during the cold winter months. Our property is special in that it allows guests to experience all that of tropical vacation right in the heart of beautiful Niagara Falls. We hope to see you again soon. Regards, Paul Cade Assistant General Manager

"Awesome hotel"

5
31/01/2016

Truly one of the best hotel experiences we have ever had. All of the staff were so nice and the tropical courtyard was so nice. We had a room on the second floor in the courtyard and the room was very nice with comfortable beds and an awesome view of the pool area. We've decided to make coming to this hotel a yearly tradition. Also, the attached bar Doc Magilligans was excellent and had good live bands every night. Decent priced food and drinks as well. Definitely would recommend going to the bar on Friday and Saturday nights to listen to the music.

"Best Western Cairn Croft Niagara Falls"

3
27/01/2016

Fantastic court yard with a heated pool and two hot tubs. (one was working during our stay). The room itself was ok. The exception was the beds which were very hard and uncomfortable. Not a very good sleep... which is primarily why you have a room. :/

"Adjoining Rooms"

2
26/01/2016

This was our third visit to this hotel. We stayed here previously for a honeymoon this time we were back with our three children (all teenagers) as such we asked for two rooms and we were very happy that we were able to be accommodated in adjoining rooms (4 queen beds). The rooms were perfectly clean and the temperature control worked well. The hotel staff were nice, the pool area (busy) clean and well light. My husband and I soaked in the hot tub and enjoyed some conversation with another couple staying however the hot tub was not hot, it was barely even warm. A complaint I had this visit is that there was a live band playing in the pub downstairs but the band was LOUD; we were on the 4th floor we could hear the music as well as the loud bass bombing throughout the hotel. I called down asking when the band was expected to be finished as we were trying to sleep and told that they would be playing until 2 AM and that they staff could do nothing to lower the noise level. This I found unacceptable as they are entertaining only a small number of the guests and unfair to the majority of guests whom may be having difficulty sleeping with this racket. As stated in my previous review this is a poor location for falls accessibility, however that is not the hotel's fault. It is close to the outlet stores and the Lundy's Lane historical attractions (graveyard/battlefield and museum). The complimentary computers to use near the pool are slow.

"Friendly staff from start to finish"

5
26/01/2016

Amazing staff and friendly service. Staff made the experience wonderful from start to finish. The room was spotless. Restaurant was great. Pool area was beautiful and very relaxing. Only quick drive to everything to see. Will definitely be back!!!!

"Realxing Enjoyable Stay"

5
24/01/2016

Our stay here was very enjoyable and relaxing. The room was very clean and comfortable. The pool area was great along with the included hot tub. The pub on site, Doc Magilligans had great food and atmosphere. The entertainment was excellent as well. The manager as well as the staff were very accommodating as well. I would highly recommend staying here. We have been here 3 times and will be going back.

"Winter Oasis"

5
21/01/2016

We have been to Niagara Falls a fair amount. For our recent stay, we wanted a place to relax and get in out of the cold. The BW Cairn Croft completely filled the need. We hadn't stayed here before and had a few questions prior to booking. I called and talked to Innis who was extremely pleasant and addressed all matters. Three things make the Cairn Croft an exceptional location: Reception staff, the Courtyard and Doc Magilligans (separately reviewed). On arrival, we were warmly greeted by Paul who checked us in both quickly and courteously. All Reception Staff we chatted with during our stay were cheerful and happy. The Courtyard was the oasis for our stay after having driven through heavy snow squalls. It was greatly appreciated that the area was closed down at night and things were quiet for sleeping. On one evening, we had a pleasant conversation with Paul who stopped by while making a round of the premises. Our room, which was adjacent to the Courtyard was well maintained, but showing some evidence of needing some TLC. We also prefer soap bars rather than the liquid, but this was minor. On the first night, we had quite a cold draft coming in through the outside door. Fortunately, there were enough bath towels that we could use one to block the breeze. We will be back.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Mr. Neale, Many thanks for the great reviews. We appreciate you pointing out what separates us from other hotels. Our reception staff are genuinely dedicated to ensuring our guests are treated properly. Quite often I receive compliments towards them and as a manager it is extremely refreshing. Our indoor Courtyard is truly a tropical oasis, and Doc Magilligan's is a wonderful spot for food, drinks, and Entertainment. I am very pleased I ran into you during your stay and was able to borrow a few moments of your time to check in. I hope that you can now consider us your hotel of choice when travelling to Niagara Falls. I would urge you to contact us directly for your next stay. It would be our pleasure to host you and your wife again soon. Thank you, Paul Cade Assistant General Manager

"Our little getaway"

5
20/01/2016

We enjoyed the hotel very much - The service is excellent - They had great live music on two nights in there bar - The bar/restaurant is an authentic Irish pub - very clean and the food was great - had an exercise room which came in handy

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
HI There, Thank you for spending your little getaway with us. I am pleased you were able to make it into Doc Magilligan's for some food, drink, and fun. I hope you will consider us as your first choice when staying in Niagara Falls. Thank you, Paul Cade Assistant General Manager

"Great hotel with large and clean rooms. The pool is great and two hot tubs!"

4
19/01/2016

This place has very clean rooms and lots of space as well. The beds were comfortable and we heard no noise except for some in the hallway. The receptionist was very nice and helpful as well. Nice hot tubs we found very relaxing. Our room had a spotlight shinning right into it and the blinds wouldn't close all the way but overall great experience. Great breakfast for 8$ in the pub below. Worth a visit.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for choosing our hotel over the many other options in the area. I am pleased to see that you found our hot tubs around the pool relaxing. Please let me know which room you stayed in so that I can reposition the spot light, which you mentioned was shining into your room. Once again, thanks for stopping by and I hope to see you on our arrivals list again soon. Regards, Paul Cade Assistant General Manager

"Run Down...getting worse "

1
16/01/2016

I wouldn't recommend this hotel anymore. Hallways upon entry filthy dirty. Elevators are small and long waits. Noisy. Parking is difficult. You can't leave in the afternoon because when you come back you won't get a parking spot. Beds are lumpy. Matresses need to be replaced. I would suggest you pay a bit more and stay somewhere nicer.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I would firstly like to thank you for taking time to write this review. I understand that not all experiences are positive, but can promise that our team puts forth major efforts to ensure that our guests enjoy themselves while staying with us. Our property is one of the longest standing, successful hotels in the region. I can assure you that our yearly upgrade budget is one that exemplifies customer appreciation. Something out of the ordinary clearly happened during your stay and I would very much appreciate it if we could discuss further. Many of our improvements are derived from customer feedback and yours will be treated the same. Thank you, Paul Cade Assistant General Manager

"Winter shopping get away"

3
16/01/2016

Set away from the hustle of the busy tourist areas, Best Western Cairn Croft is a nice hotel/motel perfect for families with small children. The pool area is clean. The water was nice and warm. The arcade is perfect for those young gamers. The rooms are small but clean. A nice place for a quick trip for a young family.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Christine, Thank you for for reviewing our hotel and letting other potential travellers know how much you enjoyed yourselves. Yes, our hotel is ideal for families with small children. With our lovely indoor tropical Courtyard, and stunning Restaurant and Irish Pub, there really is no reason to leave. We hope to have the pleasure of serving you again. Regards, Paul Cade Assistant General Manager

"Great Hotel and clean room!"

5
16/01/2016

I was very impressed with the Best Western "Cairn Croft" hotel overall. I travel on business and prefer to stay in Best Western's when I can. So I decided to give this hotel a chance rather than stay in the other hotels closer to Niagara Falls. I was impressed with how clean the hotel was and the cleanliness of my room. The housekeeping team were amazing. Good job to all of you! My only small complaint was that a button on the dryer was broken which forced me to have to use a "less heat" option. But otherwise I would definitely stay at this hotel again!!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, It is wonderful to see that you enjoyed your stay with us. I want to thank you for your compliments towards our Housekeeping Department and the general cleanliness of the property. Keeping a very clean hotel plays a pinnacle role in guest satisfaction and helps us separate ourselves from other hotels. Thank you for letting us know about the button on the Dryer. The part has been ordered and our Engineering Department will be fixing that soon. Thank you, Paul Cade Assistant General Manager

"New Years 2015/2016"

5
13/01/2016

We have been going here for 8 years or more and every time we enjoy ourselves :) The staff is amazing :) Rooms are great,love the pool and jacuzzi tubs <3 Special thanks to Paul this year as he went out of his way to make sure we were happy :) We just love this place <3

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, We are all very happy you chose to spend New Years Eve with us. Being one of the most celebrated nights of the year, our team is dedicated to making it a memorable one. It is our pleasure to serve you and we look forward to next time. Best, Paul Cade Assistant General Manager

"Great Stay with the Family"

5
11/01/2016

Stayed there this weekend for my sons bday. The hotel was very clean and the staff super friendly and courteous. The pool area and general maintenance of the grounds was very well kept. I would definitely recommend eating at the Irish pub there. The food was good and reasonably priced...lots of entertainment and a live band....the kids enjoyed it. The pool area is open til 10 so the kids (10 & 8) were able to enjoy some swimming in the evening and mom and dad relaxed with some wine :)....all and all a great place, I will definitely go back.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for bringing your family to our hotel and celebrating your sons birthday. I am so pleased that you enjoyed yourselves and your recommendation to others is appreciated. We take great pride in our cleanliness and general appearance of our property. Our valued guests spend good money to stay with us, and in turn we are dedicated to keeping our property looking its best. We hope to see you again soon. Thank you, Paul Cade Assistant General Manager

"New Years weekend "

3
10/01/2016

Nice room in the tower, clean and comfy, although a frige would have been nice. The pool and courtyard area was beautiful but very loud, lots and lots of kids. I really wish there would have been "quiet" adult pool hours! We didn't get to use the pool because of it and getting joined by 5, 8-12 year old when relaxing in the hotub is uncomfortsble to say the least. If there were adult hour, I'd definetly go back! The Irish pub attached was Awesome and completely made our stay worth it!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Thank you for taking time to review your recent stay at our property. You will be pleased to know that with our upcoming guest room remodel project, each and everyone of our guest rooms will come standard with a fridge. I apologize for the Courtyard noise, however New Years Weekend is one of our busiest times. Although we still monitor closely, it is a time where we allow for extended pool and Courtyard hours. Adult pool hours during busy weekends is a fantastic idea, which we have thrown around the table in the past. I will bring this up again with our management team but I personally think it is a great idea. Your feedback is greatly appreciated and so important for future improvements. Thank you for your compliments towards Doc Magilligan's. The restaurant compliments the hotel so well and our hotel guests are always thrilled with the food, drink, and overall service. Please stay with us again in the future. We would be delighted to have you back. Regards, Paul Cade Assistant General Manager

"Good Value for our Winter Getaway !!!"

4
07/01/2016

We were quite pleased with the facilities. The reception, check-in and check-out were very quick and efficient. We took advantage of their Winter Escape Package by booking directly with the hotel. This package didn't appear on any of the online booking sites so you might be better calling the hotel. The package included the room, breakfast for 2 for both days and a $50 dinner voucher at the attached restaurant. We asked for and received a "tower" room which didn't give us a view of the indoor pool. Frankly I think this was a good decision as the odor of chlorine was noticeable in the hotel lobby, but not at all in the tower. We ended up with the room connected to the elevators, but we absolutely never heard them at all which is a good thing. The attached restaurant is quite nice. The breakfasts come complete with several choices available and they include your beverage as well. The dinner we

"Good time with kids"

4
05/01/2016

We had a good time at Cairn Croft Best Western. Having been there 3 previous times, we decided to stay in building part of hotel with joining rooms as there were 3 couples. We ended up not realizing that building rooms didn't have fridge and microwave in those rooms.. Not the end of the world as a small cooler and ice and going downstairs to use microwave solved any issues with making kids cereal. Pool and garden area is always fun especially during winter times so kids had a blast and overall trip was fun. Restaurant was not ideal as we had breakfast there and waited almost 1-1/2 hours to eat while seated.. Other then that, it was nice.

"Nice stay and a hop, skip and a jump from the the Falls"

5
03/01/2016

A great alternative to staying right in the core of the Falls. We stayed in the tower section of the Hotel on the top floor (5th FL). The Hotel and King room was very nicely updated, clean and quiet. I would recommend the Tower section to lodge as there is an older motel style section to the premise as well. The bed was extremely comfortable and the Hotel within minutes of a variety of eateries and attractions. There is an Irish Pub on site which we did not take advantage of. There is a $10 parking fee per night. We were a 7min drive from Clifton Hill, Niagara Falls Parkway and FallsView Casino. Overall an excellent experience and would recommend and book this Hotel again in the future.....

"Winter Escape Package - Good value"

4
01/01/2016

Our Winter Escape package included breakfast for two and a $25 dining voucher. Good location, pleasant restaurant, friendly stuff, free parking on site. Shuttle to the Falls right in front of the building. We did not use the pool/hot tub. A bit too strong of a smell of chlorine. We consider returning.

"Noisy pool area"

2
01/01/2016

We got this hotel stay as a gift. The pool area is beautifully landscaped with tropical foliage. We had a courtyard room with the door of our room right off of the courtyard area. We could hear EVERYTHING going on in the courtyard ALL NIGHT LONG. Noise constantly..

"Very Clean and Friendly"

5
31/12/2015

My boyfriend and I spent two nights here this past weekend. We were going to be late checking in and called to let them know. Lillian, the woman at the front desk was very nice! The next day the Maid service called our room to ask if we required room service. Even though we said no, she still triple confirmed only for our comfort. Food in the pub was great and your coffee is always topped up without asking :)

"Favorite hotel in Niagara Falls"

5
30/12/2015

This was our second stay at the Cairn Croft at Christmas and will be our only stay from now on. From the moment we checked in to check out the staff at the front desk are amazing. So nice to see employees who actually care about their guests, I give credit to management for this too. I am originally from Niagara and have stayed at a handful of hotels on the Lane, Best Western is the best overall for quality and price. My husband and I enjoy Doc Mulligans, a good meeting place for our friends for a holiday get together. The bartenders and staff were very good to us, we enjoyed watching the US/Canada Jr hockey game on the big screen. Our room was on the 5th floor it was so quiet we thought we were the only ones there..lol There is a courtyard with an indoor pool and if my now adult kids were still young those rooms would be perfect. Our room was spotless and only thing missing was body lotion, but did like the shower conditioner/shampoo soap dispensers. Thank you to everyone for a wonderful 4 nights!!!

"Pampered"

5
28/12/2015

After a hectic holiday season we decide to stay at the Best Western for a well deserved Christmas break. We had booked the queen / fireplace room which also included a mini fridge and microwave, something not mentioned but greatly appreciated. The room is a good size, both the bed and love seat very comfortable. Besides the central location of this hotel the heated pool brings us back time and time again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for choosing to spend your Christmas Holidays with us here at the Cairn Croft. I am very pleased you were more than satisfied with your accommodations. We look forward to seeing you again soon. Regards, Paul Cade Assistant General Manager

"Last minute getaway"

4
25/12/2015

At the last minute I decided to book a little getaway 2 days before Christmas. We chose the Cairn Croft because it looked nice with the indoor pool and good location on Lundy's Lane. Everything was great! Nice warm pool (kids loved it!) Very friendly staff. The pub was a bonus for daddy! :-) We will definitely be back for another winter weekend!thanks again, Patrick Coleman, Syracuse, NY

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, That was very generous of you to treat your friends to a night in Niagara Falls. I am happy to hear that you were able to book your rooms using Best Western Rewards Points. It is such a great program that I encourage all of our guests to take advantage of. Lillian is absolutely wonderful and I will make sure that she is made aware of your nice comments. Thank you very much for your loyalty to our brand. Best Regards, Paul Cade Assistant General Manager

"Top reccomendation!"

5
25/12/2015

We treated some friends to a night in the Falls. It was their first night away alone without kids in five years. I booked through Best Western Rewards (dead easy), and called the hotel to get a feel for the rooms. Staff were great! "Lilian" ensured we got quiet rooms away from the pool. Check in was a breezer. All the staff were attentive and friendly and helpful. I got my Diamond Member upgrades and the rooms were fantastic and clean. Would definitely book again!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, That was very generous of you to treat your friends to a night in Niagara Falls. I am happy to hear that you were able to book your rooms using Best Western Rewards Points. It is such a great program that I encourage all of our guests to take advantage of. Lillian is absolutely wonderful and I will make sure that she is made aware of your nice comments. Thank you very much for your loyalty to our brand. Best Regards, Paul Cade Assistant General Manager

"Dec 2015"

5
24/12/2015

Excellent hotel for families with indoor playground and pool area with a tropical theme. Very clean rooms with comfy beds. In-house restaurant serve $6.00 breakfasts. This is our go-to hotel in Niagara Falls.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, I am happy to see that you consider the Cairn Croft your "go to hotel" when in Niagara. We are very family friendly and are dedicated to providing Superior Customer Service to all our valued guests. Regards, Paul Cade Assistant General Manager

"Good hotel for good price"

3
21/12/2015

I stayed at this hotel with 2 of my friends on December 19, 2015. We travelled from Sarnia to celebrate my friend's birthday. We arrived early and were offered a room in the courtyard. We accepted the room because we were eager to check in. However, what the lady failed to tell us was that the courtyard is right in the centre of the pool and the play equipment for the children. The lady was super friendly, we just wish she had notified us of this, especially when we told her what our plans for the night were. We had to listen to children screaming until 9 at night, at it started up again around 8 in the morning. The hotel staff was wonderful, the rooms were clean, and the beds were comfortable. This hotel is more geared for families, in my opinion. If you're looking for something with less children, look into a different hotel. I will stay there again, only it would be with my husband and 4 children. I won't book for a girls night out again.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, I am pleased to see that you chose our hotel over the many other options Niagara Falls has to offer. I apologize about the noise in the Courtyard. There must have been quite a few families in that night. In that case it would have been better for you to wait until we had a Tower room available for you. That was our mistake not making that recommendation. Our hotel is spread out making us an ideal spot for both Families, business, and leisure travellers alike. Please stay with us again in the future as I know we can find the perfect spot for your group. Thank you, Paul Cade Assistant General Manager

"Management no respect for hotel guests"

1
19/12/2015

We arrived at this hotel on a Friday to find out that the floor we wanted on was not available , No big deal we got over it , but it was booked in advance . So to accommodate us they stuck us around back with a couple of young loud hockey teams and parents . The kids were playing floor hockey in the hallway and it was tough to get through to our room . No help from the parents . Did I mention we are seniors one with a walker . The layout of the hotel is horrible from were are room was to the front desk . I proceeded to venture out to the front desk . When I got to the front desk to discuss our problem with the hockey kids and parents , the reply was . Sir we have a lot of hockey families here and we can't do anything about it . Thanks for all the help .. I must say though if it wasn't for Doc Magilligans Irish Pub the Worst Western Plus would be a big flop .To the front desk attendants your customer service was pathetic .Some day you will get the same crappy service and see how you feel .I will forward the dates to your management team . Cheers

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, After reading your review multiple times I can sincerely admit that I empathize with your situation one hundred percent. It is evident that your room was improperly placed in an area which was populated with sports teams. The unfortunate part is that these teams often forget that they are in a hotel, not a firing brigade. Unfortunately I was not working that night or I would have moved mountains to ensure your room be placed in a room far, far away. I must say I am quite surprised and upset at the same time as I do my best on a daily basis to instil the importance of Superior Customer Service to each and everyone of my wonderful Front Desk Agents. I will be looking into this situation further to ensure that this never happens again. You have my word. If you would consider giving us another try in the future, I know we won't let you down. Sincerely, Paul L Cade Assistant General Manager

"Great family stay"

5
15/12/2015

My wife (2 kids,7 & 9) and I stayed here on Saturday the 12th.This was our first time to this hotel.We do an annual stay over at the falls,but had always stayed at one of the high rise hotels by the falls.This hotel is a short drive to the falls.We went and viewed the Christmas lights by the falls.Well worth it.The hotel is near lots of restaurants and some shops.We booked the winter package which is a good deal,it includes parking(which otherwise is $10.extra) free breakfast and $25 credit for food and/or drink at the attached Irish pub.Doc Magilligan`s pub which is part of the hotel has great food for dinner and breakfast.The service was very prompt and courteous.The pub had a band play that evening also which was nice.We have no complaint`s about our stay.The courtyard with pool was great for the kids and we enjoyed the hot tub.Nice and relaxing atmosphere with the tree surrounding.The room was on the ground floor east wing.No chlorine smell there and 30 second walk to pool.It was very clean and a reasonable size. Lots of parking out back which is very close to our room.Convenient to have your car there,not like the high rise hotels where you have to wait for someone to get your car.My kids prefer this hotel over the other one.I would recommend this hotel,and we will return again,Very enjoyable stay.Thank you to all the staff for making us feel very welcome there.(special thanks to Jane who took our phone reservation and to Amber at reception..

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hey There, Thank you for providing such a positive, in depth review of our property. Your experience, which you have generously put in words for other traveler to see is what we try to create on a daily basis. We are conveniently located in the heart of Niagara Falls, in close proximity to some of the best local restaurants situated on Historic Lundy's Lane. As you have seen our family friendly atmosphere, along side our dedication to Superior Customer Service is what separates us from the others. Please come back and see us again soon. Happy Holidays, Paul Cade Assistant General Manager

"Comfortable, Convenient, Friendly"

5
13/12/2015

This was a great overnight stay. I slept very well and enjoyed the hotel's amenities. This location has a very welcoming environment and crew. The check-in process was speedy and easy. There was a parking fee that caught me off guard though when I arrived. The room had modern amenities such as a flatscreen TV, very clean bathroom with plenty of towels, and a coffee maker. The bed was comfortable. I fell asleep within minutes. I also tried out the restaurant next door for breakfast and that was very delicious. This location isn't too far from the falls. Just about 5 minutes of a drive. The wi-fi was in and out, but worked very well.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, I am pleased you chose to stay at our hotel over the many other choices there are in the area. However, it is too bad you were only able to stay one night with us. We understand how important it is to create a positive experience for our guests. We do this by providing Superior Customer Service and a wonderfully looked after hotel with clean and modern guest rooms. Again, thank you for choosing us and we hope to see you again soon. Regards, Paul Cade

"We are SO going back !"

5
13/12/2015

It was a trip my kids will always remember. My 7 year old son woke up and with his eyes hardly open he was asking about swimming:) The pool is the perfect depth. The shallow end is 3 foot and deep end is 4. He's not a strong swimmer so he was comfortable on his own and was pretty proud of his sweet front flips and cannon balls into the pool :) The temperature was perrrrfect! Nice and relaxing atmosphere, where we could have some cool canned beverages by the pool....we didn't get to stay long because there was so much to do in the city itself, but it was nice to kill off the last of their energy before bed and the best way to end our trip! Only dissapointment is that we were too busy having fun that we didn't take any pictures :)

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Thank you very much for taking the time to let other travellers know about your experience. Although there is lots to do in the city itself, sometimes it can be quite difficult to convince yourself to leave as there is so much to do between our surrounding walls. We value your business and hope to see you again in the future. Best, Paul Cade

"Oh, Canada and specifically this BW, HOW DELIGHTFUL YOU ARE!"

5
11/12/2015

What a remarkable stay! Popped over for a peek at the falls and found this paradise! Perfect for my young children with the pool hot tub and gaming area. This property deserves all the accolades because they are doing everything right! The bar has been set and it is sky high!!!

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, We are thrilled that you are so happy with our property. Conveniently located in the heart of the city on beautiful Lundy's Lane, we are minutes from the falls and other popular Niagara locations. It is no surprise that your family enjoyed themselves to this extent. Our resort style hotel is ideal for travelling families. Thank you, Paul Cade

"Great place to stay!"

5
08/12/2015

What a wonderful place to stay, this is great weather you are staying as a couple, by yourself or as a family! The perfect place! Clean, super friendly staff, always try to accommodate and needs. I stay at the Cairn Croft several times a year and always have a 10+ experience.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Karen, It is such a pleasure to call you one of our more frequent guests. Your continued loyalty to our brand is something that we value to the core. See you again soon! Regards, Paul Cade Assistant General Manager

"Peaceful and relaxing"

5
29/11/2015

While a little way away from the hustle and bustle of downtown Niagara Falls, this hotel is clean and has an excellent Irish pub attached to it. I found the staff caring and friendly and as a business traveller so much more enjoyable than the bigger chains in the area, where you are nothing more than a number. I would recommend it highly

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Jeremy, We are proud to say that we are dedicated to providing experiences such as yours through the process of offering a peaceful relaxing environment while promising to provide Superior Customer Service for all our guests. We are happy to say that we have one floor dedicated entirely to business travellers such as yourself. You mentioned your satisfaction with our restaurant and Irish Pub, Doc Magilligan's. Maureen Cade, one of the owners of the hotel & Restaurant ensures on a daily basis that her team provides the customer with an unforgettable experience, keeping them coming back time and time again. Our doors are always open and we hope to see you stroll through sooner than later. Kind regards, Paul Cade Assistant General Manager

"Excellent short stay"

5
28/11/2015

Hotel is very clean , quiet and accessible. Rooms are large and up to date. Chairs need to be replaced as they were old and saggy. The pop machine ( only one in the building ) was out of bottled water and hadn't been replaced before We left. The front desk personnel were quite pleasant and helpful. The toilets in the rooms should be replaced with low flow models and the one we had , had a periodic water run. Also too low , feels like you're going to sit on the floor. The shower needed a new nozzle or a good CLR cleaning as it had a high whining sound when in use. Mentioned this to the desk on checkout. I thought the extra Charge of 10 dollars for parking was excessive and was not mentioned on the website when placing the reservation. Overall pretty nice place for an overnight stay.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
HI Allan, Thank you very much for taking time to review the property. We value your business and as I mention quite often our guests feedback is so important. Can you please contact me so that I can find out what room you stayed in. This way I can ensure that the issues were properly taken care of. Thank you, Paul Cade Assistant General Manager

"Excellent Place for Families"

5
27/11/2015

We've been staying at BWCC for two years now, as a stop off between family in Ontario & Michigan. Wonderful staff, delivers food from restaurant to rooms. Rooms with courtyard of pool area are great for young families, beware the sliding glass doors are not soundproof so you can hear pool noises. In general the hotel quiets down after 10pm when the pool/spas close. The courtyard rooms are looking a little tired, especially the bathrooms. Shower heads are great with 3 types of choices. They have really improved internet services in all rooms. And the location on Lundy Lane is close to The Falls and highways while being off the heavy tourist crowd area. The restaurant and bar are awesome if you like Irish Pub food - has a children's menu which is a little pricey. Close to grocery and fast food places to help out.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, On behalf of our entire team, thank you for continuing to chose the Cairn Croft time and time again. I assure you we value your business, and promise to provide you with the same quality of service and respect. Regarding the Courtyard rooms, you will be pleased to hear that in the near future we will be undergoing extensive upgrades to all of our 167 guest rooms. As you have noted we have always maintained a clean, and well up kept property. We are very excited for your next visit. Regards, Paul Cade Assistant General Manager

"Friendly staff, good stay great value."

5
18/11/2015

We stayed on Halloween so that we could dress up for Halloween, enjoy the live band at the pub and do a lot of dancing with the convenience of just going upstairs when the night was over. We accomplished this all, including a fantastic dinner at Doc Magilligan's Pub. The room was comfortable and clean and the staff were very friendly and accommodating. We used the pool and hot tub. No complaints! The value was excellent with the cost of the room including a full breakfast the next morning. We will come back.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thanks for the great review. Our team is dedicated on a daily basis to generating experiences such as the one you have described in your review. I will be sure to inform our team of how pleased you were with the service.. Our restaurant & Irish Pub, Doc Magilligan's is one of Niagara's most popular and exciting entertainment landmarks. They have a TripAdvisor page too ;) Again, thanks for the great shout out, Regards, Paul Cade Assistant General Manager

"Beautiful Atrium, Accommodations OK"

4
17/11/2015

I'll start off with the positives: - The atrium is beautiful and the pool area was clean and comfortable. Some members of our family made use of the hot tub and pool while others just relaxed and read. It was nice to have this downtime after a long day of touring. We just wished it was open a bit longer. - The hotel is located close to a WayGo station and they sell passes to make getting around easy - The staff were very friendly and accommodating - The queen beds were comfortable and clean The negatives: - The hotel room smelt, but this is to be expected with the pool just outside. We sprayed some perfume that helped a bit and just got used to the smell. The smell was not bad enough to induce a headache, however the initial impression was skewed because of this. - The room setup is odd, the sink and mirror are outside the bathroom, with the toilet and bathtub being in one room. I always feel as though the doors are not clean when this is the set up. - The beds did seem close to the wall, but nothing unmanageable. Overall, if you don't mind taking public transit I would suggest staying here. The price is alright and it was definitely relaxing.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Cathy, Thank you very much for taking time to review our property, We appreciate when individuals such as yourself give us input. It allows us to better understand our property from the customers perspective. I would recommend for your next visit that you stay in our East Wing. It is close to, but not located directly in the tropical Courtyard. Considering the smell of the pool bothered you a bit, this location may be just perfect. Thank you, Paul Cade Assistant General Manager

"I love this place!!"

5
16/11/2015

I have been staying here for many years. I have stayed at other places in Niagara Falls and the Cairn Croft is my favourite for value and comfort by far. The tropically set pool area is terrific. The pool water is clean and quite warm and the two hot tubs are even warmer!! The restaurant/lounge /bar area has been redone in the last two years into an Irish pub and it is fantastic!! I have stayed here over the years for both business and pleasure and will gladly continue to do so. The staff are very accommodating and efficient and above all very friendly and helpful. Bring your family or just the two of you and give it a go, you won't regret it!!

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening Cameron, We are all so pleased that you hold our hotel in such high regard. We all work very hard to ensure that each one of our guests receive top notch customer service. It is wonderful to see that you stay here for business as well as for leisure travel. Our property is quite versatile in that aspect. We have a beautiful indoor tropical Courtyard to kick back and relax, as well as multiple newly renovated banquet spaces, ideal for small to mid size corporate events. Again, thank you for the wonderful review and we look forward to seeing you again soon. Best, Paul Cade Assistant General Manager

"Not the cleanest hotel."

3
15/11/2015

Good value. Great location, right off the main strip so walking distance to most attractions. Breakfast was good. Beautiful atrium and pool area. Rooms are average and not very clean. Staff and desk clerks were friendly and helpful.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I am terribly sorry that your room wasn't clean and up to standards. I assure you this is not the norm and I will be looking into this further. Please do not think that this will be taken lightly. I will personally look into the issue to ensure that it does not happen again. Thank you, Paul Cade Assistant General Manager

"Visit on Nov 7 2015"

4
13/11/2015

We stayed with another couple on Saturday November 7th in the courtyard. We found the hotel to be nice although a little pricey for what you get. The pub out front was good. We were a little disappointed in the fact that only one hot tub had working Jets and that the courtyard bar was not open. (Reason we ended up at the pub) We also did not realize that there was a kids hockey tournament going on so we were over run by children with no supervision. While sitting in hot tub the kids were jumping in and out of the other hot tub and throwing a ball from up in the hot tub to other kids in pool. Not very relaxing when you have to watch for flying objects and made the pool unusable. Overall would return but would ask if there was any tournaments in town.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for taking time to review our property on Tripadvisor. We appreciate every single review as it is a wonderful way for potential travellers to get first hand input from guests who have stayed here. I am happy to see that you were able to try our our Restaurant & Irish Pub, Doc Magilligan's. We hope to see you again soon. Regards, Paul Cade Assistant General Manager

"Hockey Tournament Stay"

4
12/11/2015

Although this location is not directly on the falls, we found it to be convenient to everything. Our stay was with a team of 8 year old hockey players and their families and the staff was very accommodating (tolerant?) all things considered. The rooms were clean and the pool area was fun for the kids. The decor is a little drab but not that big of a deal and the beds were comfortable. Somehow our booking (arranged months ago) was switched last minute from Courtyard rooms - which we were looking forward to - to another floor. This is probably the only disappointment. Note that there is a nightly parking fee which should be included in the room rate in my opinion. Rate was better than other options, however, and value mattered on this particular trip.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, I am pleased that your team decided to stay with us. When dealing with busy tournament weekends it can sometimes get a bit hectic, however we come prepared with ample staff on hand to manage and help out and assist as needed. Perhaps you can arrange for your family to come visit again soon. Thank you, Paul Cade Assistant General Manager

"Our 'Go To' Place in Niagara Falls"

5
10/11/2015

We usually go to Niagara Falls once or twice a year because we enjoy the atmosphere.(Not the Casino and Not the shopping. Apparently there's a significant spectacular waterfalls nearby) We stayed at the BW+ Cairn Croft last year, and decided that it was pointless to find a better Hotel at such reasonable rates. They didn't disappoint.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you very much for deciding to return to our hotel. We find that many of our first time customers end up becoming repeat customers. You will notice in my previous Tripadvisor responses that I often touch on the fact that we pride ourselves on providing Superior Customer Service, always keeping the guest experience at the top of our priority list. Please continue to use us as your "Go To Place," and we will continue to welcome you with open arms, time and time again. Kind regards, Paul Cade Assistant General Manager

"Decent Hotel but DONT stay on the Courtyard Side, Unreasonably noisy till late at night"

3
07/11/2015

Stayed here for a conference and pretty standard for a best western. I recommend you ask when you are booking if there is a hockey tournament group or anything involving large amounts of children. Stayed here 3 nights and had a room in the courtyard next to the pool. At any other time you might think this is a good spot. Try hundreds of children in the 5-10 year old age SHRIEKING in the courtyard next to your room from 10 am till 11 pm at night. They have to be out of the pool by 10 but can still run around, and play hockey all around the courtyard. Also, many times children ran through the conference rooms during presentations...with nary an adult to be seen behind them. I don't think I'd stay here again, of if I did I'd ask for a room on an upper floor on the outside of the building. Three nights now with little sleep. Unaccepable :(

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I want to apologize for your negative experience. The fact that your conference overlapped with a large hockey tournament was poor timing, and I personally take responsibility for your interruption. Some individuals from your conference requested the Courtyard and I should have stepped in to advise against that. If you can please contact me, I would like to personally speak with you so that I can rectify this situation. Sincerely, Paul Cade Assistant General Manager

"Excellent room and service"

5
07/11/2015

The rooms are a good size, with great swimming pool and two hot tubs and an area for children to play inside. The Irish pub attached to the hotel has the best Celtic food without being in Ireland! The area attached to the pool makes enjoying your stay easier so you don't need to use the elevator.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Constance, Thank you for choosing to stay with us, and I would also like to thank you letting other potential travellers know how much you enjoyed your stay at our hotel. Please remember to call the hotel directly for your next stay to guarantee the best possible rate and ground floor Courtyard. Regards, Paul Cade Assistant General Manager

"Excellent Hotel But"

5
06/11/2015

Good people at the motel but the bar took off most of the domestic beers off menu so u have to pay more cause its mostly their premier beers so domestic beer is only Canadian --bud --bud lite not impressed

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Daniel, Thank you for the great review. Regarding the beer selection in Doc's, we change the menu seasonally so perhaps next time you are in your favourite domestic might just be back on tap. Call for details. Regards, Paul Cade

"The Best"

5
05/11/2015

Cairn Croft is the Canadian Garden of Eden. Spending time poolside under the canopy of their exquisite tropical garden is better than a vacation in Florida. It is our home-away-from-home in the winter and makes winter bearable.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Gwen, I love how you describe us as the Canadian Garden of Eden. We have worked so hard to create and maintain the beautiful surroundings within our indoor tropical Courtyard. It brings us such pleasure when we see first hand how much guests enjoy our tropical paradise. We hope to see you this winter. Thank you, Paul Cade Assistant General Manager

"Good Value and location ..."

4
04/11/2015

I've stayed here several times while in Niagara Falls for a Conference booked at the hotel. It is slightly dated however the rooms have always been clean and beds are comfortable. The staff have always been very pleasant. It is still a very reasonable price for a hotel and well worth the value.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for taking time to review the property. It is wonderful to see that you continue to stay with us time and time again while in Niagara Falls. As you mentioned, our beds are very comfortable, our rooms are extremely clean, and our entire team is here to make your stay as enjoyable as possible. We look forward to your next visit. Best, Paul Cade Assistant General Manager

"Love this hotel"

5
04/11/2015

We stayed at this hotel while on tour and loved it. The hotel itself is lovely with nice comfortable beds. It is a little far to walk to the falls but there is public transport outside the hotel. The staff at reception were just lovely, so friendly and helpful. The restaurant on site has delicious food at a good price.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you very much for the wonderful review. Being that you are a level 5 Tripadvisor contributor, it adds a certain validity to your comments. As you mentioned the WEGO Shuttle stops right out front of the hotel making trips down the the falls seamless. I am pleased to see that you decided to try our wonderful restaurant and Irish pub, Doc Magilligan's. It was a pleasure to serve you, please know our doors are always open. I hope your trip back the Australia was as enjoyable as your stay with us was. Best, Paul Cade Assistant General Manager

"Family Hotel - Nice setup"

4
28/10/2015

Stayed for 3 nights with family of 4. Including 11 and 10 year old. We stayed in the atrium with the pool. The room is small, but clean and had a fridge. The setup was great for our family as the kids could enjoy the pool and play area and we could sit right outside our room and watch them. Very crowded on Saturday evening. The hotel does a nice job closing the pool so the noise level drops at 10pm. The hotel is within walking distance to plenty of food and grocery. Had breakfast at the hotel once and was not impressed. Quick cab ride or WEGO trip to the Falls. Good family value hotel.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, It is great to see that you and your family enjoyed yourselves at our hotel. Thank you very much for taking the time to review our property, and we look forward to seeing you again in the future. Best, Paul Cade Assistant General Manager

"If you have breathing issues or allergies, beware!"

2
26/10/2015

Had stayed at this hotel several years ago and loved it. Though the property is getting dated, the facilities were clean and check in was easy. When we entered our room though, the air was thick with chemical odour. Either the carpet had recently been shampooed or something had been sprayed. Our room had a back door that led to outside/open air and i figured leaving that open a while would clear the smell. Nope! As i have asthma, i had to (try to) sleep with the outside door propped open the whole night. Got up early and left immediately in order to feel better. Too bad as the set up with the pool and hot tubs in the courtyard is convenient and different than other places and enjoyed using that area. There is a ridiculous policy now of not bringing 'outside' food and drink to pool area as they have a restaurant and bar available to purchase their food in hotel. We, and many others ignored this rule and had snacks in the courtyard. This is a family hotel and they need to expect that patrons will want to bring drinks and snacks rather than purchasing everything. There is a 10 dollar parking fee which i see no reason for--especially since the lot was full when we arrived and we had to park at the rear of hotel and walk with luggage all the way around to main entrance as back doors are locked. Will not stay again which is unfortunate as location is good and pool area is fun. Also, the jets did not work in one of the hot tubs.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, I am extremely concerned to know that your experience while staying with us was less than wonderful. We schedule carpet cleaning throughout the year, which as you said could be the cause of your asthma. Mind you, we would only put the guest room back in service once it was up to our standards (which are very high). On behalf of our entire team I would like to apologize for not exceeding your expectations. If you would like to personally contact me I would be happy to discuss further. Thank you, Paul Cade Assistant General Manager

"BW Plus Cairn Croft is one of rare excellence."

5
26/10/2015

From arrival to departure, registration staff, cleaning and restaurant staff, and the food; were all of professional caliber. The only problem was that the Blue Jays were making signs of future failure; but the tv reception was very good. 60 years of hotel comparisons - this is one of the best.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Charles, I appreciate your extremely positive review of our hotel. We work very hard to create positive, long lasting experiences which we feel separates us from other hotels. Too bad about our Blue Jays. We were all hoping that this would be the year. Regards, Paul Cade Assistant General Manager

"Great overall"

4
25/10/2015

We had a courtyard room, sliding glass doors to a courtyard with luscious trees and pool/hottub. Beds were comfortable, quiet night. One downfall was the distance away from the falls, needed to drive everywhere. Would stay closer to the falls next time, great for sports teams or families

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, I am pleased to see that everything was great. Your positive experience viewed by other potential travellers is a wonderful asset to our hotel. Please consider staying with us next time you are in Niagara Falls. Your business is extremely important to us and it would be our pleasure to serve you again in the future. Thank you, Paul Cade Assistant General Manager

"room review"

5
25/10/2015

i have stayed at this hotel before. room wa clean. check in and check out was fast. i just do not like i have to pay for parking and there is no breakfast included as in other best western hotels. i think this is due to they have a restuarant on site. 5 minute drive to main area and casino. they do offer a shuttle/bus you can take for a nominal fee if needed.

Paul C, Assistant General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Janis, Thank you very much for your wonderful review of our property. Our team puts in a major effort in the hopes of enhancing guest experiences to the level which you received. We hope to see you again soon. Regards, Paul Cade Assistant General Manager

"Great place"

4
24/10/2015

We stayed here for one night as part of a tour, visiting Niagara Falls. The hotel is a little way out of town, but this is a good thing in our opinion as Niagara is best described as a poor mans Vegas! Facilities were as expected and this was the first hotel of our stay that actually had an illuminated vanity area! We walked into town at night which took around 25 minutes, but got a cab back which was around $12. There is an Irish bar on site, but we didn't visit it. A comfortable place to stay.