Room 1
Room 2
Room 3
Promotion code

Best Western Plus Cairn Croft Hotel, Niagara Falls

6400 Lundy's Ln, L2G 1T6, Niagara Falls, Canada - See on a map
Best Western Plus Cairn Croft Hotel - Hotel Exteiror The Best Western Plus Cairn Croft Hotel is ideally located in the center of Niagara Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this beautiful resort-style Niagara Falls hotel located on historic Lundy's Lane in Niagara Falls, Ontario. Best Western Plus Cairn Croft Hotel is located just one and one quarter miles from the brink of Niagara Falls in Ontario, Canada and offers a host of amenities and services including Niagara's only and most authentic Irish Pub - Doc Magilligan's. Choose a guest room in our tropical courtyard, great for the family or a tower suite for something more intimate. Hotel amenities include an indoor heated pool, two hot tubs, a tropical indoor courtyard, meeting rooms and banquet facilities. Kids will love the indoor Kid zone featuring a two-story play park, games and big screen Disney channel television. The Best Western Plus Cairn Croft Hotel is less than two miles from many local attractions such as the Horseshoe Falls, Marineland and Niagara's Casinos. Niagara Falls is host to several seasonal events. During September, take a tour of several wineries and participate in the Niagara Wine Festival. Enjoy weekend fireworks and free concerts at the falls in the summer. The golf enthusiast will appreciate over 20 world class championship golf courses nearby and the hotel can arrange a golf package for you. Meetings & conferences are not a problem. this hotel can accommodate events for up to 200 guests. If you're attending a conference, the Niagara Falls ScotiaBank Convention Centre is just minutes away. Niagara Falls WEGO transportation system is just outside our front door and operates all year long, for a convenient way to get to the Falls (nominal fee applies) Make a reservation today and save at the Best Western Plus Cairn Croft Hotel in Niagara Falls, Ontario.

Best Western Plus

Cairn Croft Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Game room
    Game room
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1832 guest reviews
NOTE ISSUED
Excellent
802
Very Good
646
Average
241
Poor
90
Terrible
53
REFER TO NOTICE
Business Business
82
Couples Couples
543
Family Family
800
Friends getaway Friends getaway
192
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Cairn Croft"

5
Sandra G, Kitchener, Canada 16/09/2020

I recently stayed at the Cairn Croft in Niagara Falls. I was very impressed with how well they implemented the safety protocols during this pandemic. The staff were friendly and helpful. My room was clean and very comfy. Check in/out was quick and smooth Overall I enjoyed my stay and would stay there again!

"AMAZING STAY"

5
User 13/09/2020

I rarely do any reviews but this hotel is worth my time. I cant explain how happy I was with my stay. The staff was so amazing even for the room service to the man at the pool. I travel a lot and rarely have I seen good service like this. Also the receptionist upgraded us to a junior suite which we were more than happy. I also liked the fact that the pool was still open and that the man who would supervise the pool kept it clean at all times and disinfected after everyone came out of the hot tubs to let everyone have their turns. I would only have liked over the week for the pool to stay open until 10 pm like the week-ends rather than 8 pm but still very pleased. The location for us was perfect! Around 30 mins walk to the falls but worth the walk since you don't hear all the main busy streets late at night. I come to Niagara falls often and I will always come to this hotel now. Thanks to all the staff and your service. Keep your smiles its contagious :)

"Our stay"

3
User 13/09/2020

My daughter and grand daughter stayed here over night, this is an older Best Western Plus, I have stayed in many Best Western Plus and was disappointed in this one. Room was dark and not the cleanest room, on the bathroom vanity there were 3 shampoo 3 conditioners and 3 body wash,1 bar of soap, just thrown on the counter. No big deal I guess as there was dispensers in the shower. But when I took a shower before dinner there was no body wash the container wasn't even in the dispenser. Anyway reported it at the desk as we only had 1 BAR of soap and was told they removed the dispensers due to covid, I said really why only 1 BAR of soap for 3 guess and I said but the shampoo and conditioner is full, he seem lost for words and said really, and said how many soap do you want. No I'm sorry no explanation, nothing. I guess when you use points to book a room they give you the worst room in the hotel, seriously disappointed in this hotel would not recommend it at all.

"Awsome hotel"

4
User 13/09/2020

The hotel is afordable and bang for your buck. The rooms nice but could use an update. The swimming pool area was great for family specially the kids. Will be going back soon. This hotel is a 5-10min drive to cliffton hill or the small outlet mall

"Best hotel with kids!"

5
H5633HPstephanieg, Brampton, Canada 11/09/2020

Just stayed here and amazing hotel! Everyone was so friendly and helpful. We spent most of the time swimming and had pool to ourselves the first night and the second only one other family. Rooms and hotel itself super clean ! Had a great mini vacation.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, We are so glad you had a great stay, it was truly our pleasure to be your host. It's wonderful to know that our attention to cleanliness and service impressed you and that you had a great vacation. We hope to see you again soon! Kind regards, Myriah Best Western Plus Cairn Croft

"Long Weekend Family Outing"

4
SParpia, Pickering, Canada 07/09/2020

We were looking for a pet friendly hotel and we found one in Best Western Plus Cairn Croft Hotel. It is centrally located with a Pharmacy and a grocery store in walking distance. We would definitely go back.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking a moment to share your feedback, it was our pleasure to host you and your pet and were glad you both had a great stay. We hope to welcome you back again soon! Regards Myriah C

"amazing stay"

5
sarahgiroux1979, Niagara Falls, Canada 06/09/2020

I really enjoyed our stay . We're locals that just wanted a nice night out . And was definitely not disappointed. It was worth it for the night here . Good staff , amazing Irish pub had delicious food

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, We are glad that you enjoyed your stay with us. We are always committed to providing the best experience we can to our guests, so I am delighted to hear you had a great stay. We look forward to welcoming you back again! Take care, Myriah Best Western Plus Cairn Croft Team

"Weekend Gateway"

5
User 01/09/2020

if you want a gateway this is the place to be Staff is great. They really make you feel at home. The pool and hot tubs are amazing. The kids had a blast. The location makes it easy to access shopping to entertainment We will definitely be back

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your feedback and for staying with us. We are glad you enjoyed our convenient location and comfortable guest rooms, it was our pleasure to be your host and we look forward to seeing you again soon! Best, Myriah Best Western Plus Cairn Croft Team

"Best hotel and Staff"

5
yellowpurplescent, Toronto, Canada 29/08/2020

I am very satisfied with the stay we had in the hotel. It may not be a five star facilities but the customer service, friendly staff and easy access to everything is definitely an A++++. I would definitely come back. Best frontdesk staff service, especially Andrew and Lauren.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your experience about your recent stay. I am glad that you enjoyed your stay and that our guest service agents were helpful, it is always our pleasure to be your host and we hope to see you again soon! Regards, Myriah C Best Western Plus Cairn Croft Team

"Amazing!!!"

5
alund35913, Edmonton, Canada 24/08/2020

I would absolutely stay at the cairn croft hotel again, it had everything we were looking for in a place to stay. It was also very nice that it was not downtown but close enough to walk. The restaurant had really good food and the staff was nice. Pool was also very relaxing and yet fun as well, next time we will bring the kids to enjoy it as well.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, We thank you for taking your time to leave us a review regarding your experience at our hotel. We are glad that you still had a comfortable stay and enjoyed Doc Magilligan's our Irish Pub and restaurant. We are looking forward to see you again, Thank you for choosing Best Western. Kind Regards, Myriah C Best Western Plus Cairn Croft Team

"Beautifuel Hotel"

5
Hala F, Niagara Falls 16/08/2020

Room are very nice with beautiful decors .bathroom very modern .reception people always their to help you .we had a nice time and a drink on the restaurant patio .location is good if you like to do some walking.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Hala, Thank you so much for your compliments, we are so happy to hear you enjoyed our convenient location and comfortable guest rooms. Best, Myriah C Best Western Plus Cairn Croft Team

"Terrible Sleep"

2
User 10/08/2020

We are a couple who values a good night sleep. Unfortunately we were beside a “family suite”. The noise kept us awake until 3 am. To make our visit enjoyable please do not put a “couple “ anywhere near a family suite. We did not know we were beside a family suite until the morning. I was very disappointed because the hotel was not fully booked being that its covid and should of been kept far away from family suits. We reported our dissatisfaction to front desk and got a simple “we apologize”. As soon as I gave room number they knew we were beside the family suite. I'm a Diamond Reward customer and would expect the highest customer service in terms of our complaint. It's unfortunate we had this experience because we love Best Western hotel. On a positive note the hotel is exceptionally clean with sanitize stations throughout the hotel. Floors are marked for social distancing. Felt very safe

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Donna, Thank you for sharing your feedback about your recent stay with us, although I am glad you enjoyed some aspects of your stay I am so sorry that you left our property disappointed. We strive to provide the best customer service and overall experience to our guests, I hope that you can see from our other reviews this is not typical of our establishment. I have shared your concerns with our front desk and they are being addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best, Myriah C Best Western Plus Cairn Croft Team

"Excellent hotel. Clean and safe."

5
cgudaitis79, Collingwood, Canada 24/07/2020

The BW Cairn Croft is a clean, safe, well managed hotel. I would highly recommend staying here while in Niagara. Great location. Wonderful pool and the rooms at top notch. The bar and restaurant are really cool.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for sharing your feedback, we are glad are convenient location and excellent team provided you a great stay. We hope to see you again! Regards, Myriah Best Western Plus Cairn Croft Team

"You need to experience the AMAZING SERVICE!"

5
browneyedgirl1972020, Niagara Falls, Canada 22/07/2020

Stay at the Cairn Croft Best Western Plus on Lundys Lane! I so loved the service and amenities! Join the rewards club too! Cleanliness beyond measure! Customer Service specialists! 5/5 rating for sure! Thank you Cairn Croft!

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your compliments, we are so glad you had a great stay with us! We look forward to welcoming you back again! Take care, Myriah Best Western Plus Cairn Croft Team

"Great stay"

5
ALICE O, Saint Thomas, Ontario, Canada 11/07/2020

Great stay. Front desk help was excellent. Room was nice and comfortable. Hotel staff was very helpful. The hotel was very clean. Hand sanitizer was available. Rules and regulations were posted everywhere.

Paul Cade, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Alice, Thank you so much for staying with us and for sharing your feedback, We are all working very hard to make sure we can create a safe and pleasant environment for our guests and staff alike. It was truly our pleasure to be your host and I will be sure to pass along your compliments, we hope to see you again! Kind regards, Myriah C Best Western Plus Cairn Croft Team

"Always good"

5
Maggie S, Burlington, Canada 24/06/2020

This is a great Best Western and I have stayed in several, including an extended stay at this location. Staff is always friendly and helpful. Everything is clean. The pool area is the nicest I have seen so far. It is great to have it open again, even with limited hours. I would recommend it to anyone.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your sentiments, we are so glad you enjoyed your time with us! We are glad to have earned your confidence in recommendation. Best, Myriah Best Western Plus Cairn Croft Team

"I love this Place, see the photo"

5
Marc C, Courtenay, Canada 14/06/2020

We are still here but have to leave soon as PEI is opening up to travelers. This hotel is just a block from the Luddy Lane area. We love this place and are on our 4th day here. It is during Covid 19 and the pool, hot tubs and exercise room are closed but the hotel is open. The staff here are very nice and helpful to all your needs. The court yard area is very pretty and opens from the rooms which makes the living area big as you can expand into the court yard iff you have company coming to visit. I would stay here again anytime. It was very competitively priced during Covid 19 and I see a staff member spraying down the whole court yard area everyday, so you know they care about the customers.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Marc, I am glad we were able to provide you with a convenient and comfortable stay during this difficult time, we pride ourselves in quality service and cleanliness and we appreciate you sharing this feedback! Myriah Culp Duty Manager Best Western Plus Cairn Croft Hotel

"Great time"

5
drummerclint, Hamilton, Canada 01/06/2020

Everyone was so friendly, the place was kept clean. Our room was clean, and homey. I'd definitely stay here again. TV content was a little bit of a bummer and the grab and go breakfast was OK, but for the price, it was well worth it. Parking was free because I'm a rewards member, otherwise it was $12/night. Definitely look forward to coming back here again.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your review, we are so glad you had a great stay with us. We look forward to welcoming you back ! Myriah Culp Duty Manager Best Western Plus Cairn Croft Hotel

"No air conditioning"

3
xokiriox, London, Canada 27/05/2020

We went to Niagara falls to bring our Frenchie to a veterinarian they told us they had one room we could stay in and a staff member brought us a fan it's only may and my dog was panting and uncomfortable so we're me and my husband Also u see the bed was so sorry only noticed because the dogs ball went under there

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your feedback, I am sorry to hear that you did not enjoy your stay with us. I have shared your concerns with our team so that we may look into the issues you experienced. We strive to provide a stellar stay and exceed the expectations of our guests and I would like to apologize on behalf of our entire team for the issues you encountered during your stay. Best, Myriah Best Western Plus Cairn Croft Team

"Bereavement"

3
jimr1966, Jasper, Canada 08/05/2020

The room is nice, the price is fair, but the taxes are outrageous, more tha 50%...2 nights at $75=$150 plus tax magically came to $238...$88 in tax ridiculous...I'm only here due to my mother passing, absolutely disgusted.

"February Anniversary visit"

3
chickandbeast, Southgate, Canada 10/04/2020

We booked a 2 nite package including breakfast, a dinner reduction and parking. We were dissapointed to find on the second nite of our stay our actual anniversary the onsite restaurant was not available to guests it was all booked out for a Telus event. Only by accident did we find out at breakfast as it would be very dissapointing indeed to find out as you headed down to dinner on your anniversary. We immediately went to the front desk to sort our options, we heard there was porter service that night, could they deliver poolside? We were told no. There was a bad snowstorm and we had to pile into a taxi head out for dinner. we actually enjoy the restaurant here and had booked specifically so we could laze around and just walk up to the room no weather. Dissapointing. The hotel did pay for our taxi, but a heads up from the hotel not just accidentally finding out would have been better. The restaurant is large enough they could have saved a few tables for guests, glad I am writing this now as restaurants like this hurting from closures should be more considerate of guests. I would certainly think twice before booking. We also lost our free nites stay which is a head office promotion if you stay in Best Westerns for 2 nights, we were planning to. We did contact head office to see if they could extend the free night voucher, but never heard anything back just their team was looking at it and that was months ago. They were also painting the interior of the hotel the whole time we were there would have been nice to be forwarned due to smell sensitivity. The painters also started setting up scaffolding too early in the morning while we were still sleeping. More specifically dropping clanging pieces of metal scaffolding and having loud conversations with staff. I do love the new whirlpool set up that was much upgraded. Wasnt quite the experience we hoped.

"Super great hotel and service"

5
crazypalm, Hamilton, Canada 31/03/2020

I stay in Niagara Falls usually once a week at hotels year round just to get away. We just Live in Hamilton I have never stayed here before, just because I never really looked into it. But last week I called around and pool was open so we came here for 4 nights . Was very very pleased with decission,super awsome staff and manager even guy who was looking after pool which we lived in our stay was awsome. Housekeepers nice.They opened restaurant for take out with smaller menu we have not tried before either. We ordered one of everything food was really good so we will definitely now frequent when they reopen. Came back yest and same great accommodating staff. Got an awsome room for great price due to everything. Had a free room voucher and let me stay in same room. That was awsome of them. My husband works out here right now his job is necessity so as long as they stay open and we are corona free we may come weekly. And the day pool and hot tubs open back we will be here and stay for awhile. I am glad we got to see different room types during our stay as well so we can decide in future what we feel like I had courtyard room 204 and 104 both awsome to walk out for families. And whirpool room also awsome separate shower for husband while I soak. If have any dought about booking here don't. They have awsome facilities awsome staff and food from Restaurant.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for sharing your review and for staying with us. Our hotel has a lot to offer and we have many different room types suited to each guests needs, I am glad that you enjoyed each of them during your stay. It was our pleasure to be your host, we look forward to seeing you again soon! Best, Myriah C

"Enjoyable Family Mini Vacation during Covid 19"

5
blairje2004, Pickering, Canada 16/03/2020

Excellent ground floor court yard room with my daughter and family in adjoining room. Staff could not have been more helpful. Five stars for front desk staff and everyone I saw running around sanitizing. Had lovely small bday party for granddaughter and then cake out by the pool.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for sharing your review, and for choosing our property for such a special celebration. I appreciate your compliments to our team and will be sure to share it with them, I am glad that your family was able to have such a great stay with us! Best, Myriah

"love this hotel!"

5
User 15/03/2020

We have stayed in this hotel with our hockey team for several tournaments. The pool and hot tub area is awesome, the staff are friendly, the english pub ( Doc MacGilligans) has excellent food and the prices are very reasonable. This is our favourite hotel to stay in when we come to Niagara as a hockey team!

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your review, we are glad that you and your team had a great time while staying with us. We hope to see you again next season! Best, Myriah

"The Bar that is attached is the reason we come!"

5
shannondryan, Burlington, Canada 09/03/2020

We come yearly to Niagara Falls for a Ringette Tournament and we choose this hotel because it is clean but we mostly come to be able to walk to the bar and stumble back to our room after. Doc's has the best Live entertainment I have ever seen in a bar and never disappoints. Some of our teammates bring their family and love the beautiful pool area as well. I enjoyed a drink in the Hot tub after our last game. This hotel has never disappointed us that is why we keep coming back.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thanks so much for sharing your great review. Its wonderful to know you enjoy our location and amenities, we look forward to welcoming you back again next time! Best, Myriah C

"I love it"

5
carole_kuhn, toronto 07/03/2020

This hotel has very basic rooms, but the indoor courtyard makes it a wonderful place to stay. The bar/restaurant has great ambiance and good food and service. Staff go out of their way to make your stay enjoyable. A nice pool and two hot tubs are a nice added feature.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I appreciate you taking your time to leave us feedback, We are very pleased that you enjoyed our amenties and that our team was helpful. We hope to see you again soon! Thank you, MyriahC

"Surprise!"

3
harderjc, Owen Sound, Canada 03/03/2020

This hotel has a lot of potential but it dropped a big surprise on me, and I hate surprises. I booked our room online and was told that the $82.50 was non-refundable. I provided a credit card number and was led to believe the room was pre-paid and the total included all fees and taxes. After checking in, I was notified by my credit card that the hotel had just charged my account for $144.50. When I went to the front desk to ask why, I was told the room was not pre-paid, that they had added a $12.00 parking fee (despite the fact that the property is surrounded by free parking) and another refundable $50 deposit in case I smoked in the room. The hotel may well be within its rights to charge those fees, but I don't think it's fair not to tell me first. As I said, I hate surprises and that was a big one. Also, if, like me, you have mobility issues, the entrance has a significant incline and when it's wet or snow covered, it looks treacherous. It didn't help that there were cars (staff?) parked under the entry canopy overnight, even blocking the handicapped parking spot. I had to drag my luggage out between the cars and down the incline to my car. Shame!

"Our 'Go To' Hotel in Niagara Falls"

5
Mike D, Minden, Canada 02/03/2020

Four of us on a 2 night mini-getaway to wine country. This is the only Hotel we stay at on our yearly trip to the area because it's always excellent. It's located close to everything, but not in the middle of the hustle and bustle. The superb restaurant located through the lobby is an added bonus.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving us your feedback, we are glad you enjoyed our convenient location and our pub. It was our pleasure to be your host and we look forward to welcoming you back! Thank you, Myriah C

"Cairn Croft is excellent"

5
User 24/02/2020

We try to do a mini-staycation here once a year. Always enjoy the experience, and Doc MacGilligan's is Excellent! The room was clean and comfortable, and was right on the enclosed courtyard. It's like a southern vacation without having to travel!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving your review, we are glad you enjoyed our restaurant and amenities. Our courtyard certainly provides a much needed break from the cold snow and grey skies, thanks for choosing us for your stay-cation. We hope to see you again next year! Best, Myriah C

"Best Western Plus Cairn Croft - great for families"

4
User 24/02/2020

We were there for two nights with out hockey team, was a great experience - kids had a blast - swimming pool area is great. Staff was very friendly too. Rooms were clean. Restaurant on site was good. Hotel is within walking distance to some restaurants, and 5 minute drive to Niagara Falls and Clifton Hill.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your review, I am glad to know you and your family had a great time with us. Our pool and courtyard is a great spot for families and it sounds like the whole team had a lot of fun. I appreciate your compliments, we hope to see you again! Best, Myriah C

"Clear and surreal family getaway!"

5
981stephene, Niagara Falls, 22/02/2020

This is a perfect mini-resort at a hotel, that lets you make it what you need it to be. For us it was about getting away and spending time with our 5 year old in a pool. That's all she needed for this to be a success. The building is older, but rooms are clean and the staff are 5+star quality. This used to be an outdoor courtyard, that has been enclosed, which gives it a very unique layout with real trees beside your pool. Water was very warm! Awesome trip, we will be back!!

"Family Fun at affordable price"

5
bumped1, Simcoe, Canada 22/02/2020

Great little place for a young family. Kids loved the rooms overlooking the pool. Pool is warm!! Hot tubs great! Play area fun!! There is a height restriction for the play area so I would say it's only for kids age 6 and under--but many kids used it anyway without a problem. Would definitely return. It would be perfect for a family reunion if you reserved the rooms on bottom floor right at the pool - rooms in the area of 103.

"Superb "

5
Dave I, Dutton/Dunwich, Canada 22/02/2020

Great spot for young families or business travelers. Very convenient location and great friendly staff. Super clean and updated. Great restaurant located on premises; very convenient with great service. Been here before and will return.

"Great for those with small ones in toe, not so for those whom look for others"

4
harewego, Rocky Point, New York 21/02/2020

First and foremost, the staff is fantastic. 5-star service for 3 star motel/hotel, They made this a 4 star as oppose to just a 3 star. They went out of their way to ensure you enjoyed your stay. All areas' including rooms and pool area was always well kept. This would be probably the number one reason I would stay again at this location. Challenges. Everyone will have their own option so please read this for information purposes and not against the hotel. - Room: Our 2nd floor room had a patio exit to the pool area. The heater in our room was somewhat noisy but functioned. Our shower drain could never match the flow of water thus always built up during use. Since the bathroom had an exterior wall, the room had its own separate baseboard heater. The problem was it was located right next to the toilet. If you were not careful, you ended up with a toasty leg. We kept ours off all the time to ensure the kids didn't get burned. - Parking: You are going to pay $12CAD for your vehicle simply because there is no free parking in Niagara Falls. The problem, this location is over a mile away from the center of the tourist area and yet you are still being charged for parking that shares space with an on-premise restaurant whom patrons will share the same parking. If you intend on staying, just assume you are adding another $12CAD to your bill per day. - If you purchase a room with breakfast, take note, they are ‘vouchers' (not a buffet or full menu) with only four meal options. To credit, every meal was well prepared and proportioned but still limited fixed options. Unlimited coffee and tea but only one small glass of milk for the kids included???? Meals are served in the attached restaurant (Magilligan's). - Depending on what type of room you get will impact your stay at this location. Certain areas are ‘walk-ups' only as was our room was with exterior entrances. Some rooms front door faced the enclosed pool area while other rooms (like ours), had the patio door facing inward while our main door was exterior. If you have a room with a patio exit to the inside area, you are ‘sharing' your patio space with your other guests on the same floor. Some parents of small children used this area as their own person playpen for their kids, causing uninvited guest to peer into our room at all hours. Because of this we always kept our blinds closed. This was the only natural light these rooms could have since the front of the room faced exterior and only had the bathroom on this side. - Sound: If your room faces the enclosed pool area, be mindful sound travels extensively. We heard every conversation in the pool area as well as every child's enjoyment in the play area, patio and pool. We even heard conversations between maintenance workers as they prepared the area every morning. - Convenience: The WEGO bus (red line) stops right out in front of the hotel and can take you to anywhere around the falls. There are plenty of (inexpensive) food establishments on Lundy's Lane and the surrounding area. If you have small children and not plan on heading downtown every day, this is an ideal option, but if you don't have kids and are looking for a quiet setting, you may want to reconsider.

"Excellent hotel"

5
happyvacationer06, cobourg,ontario,canada 21/02/2020

We enjoyed our stay at this hotel. Pool is nice and warm and hot tubs were very relaxing . The pool is in a Courtyard and has a resort like feel. Staff are very friendly. There are courtyard rooms that are great for families. There is also tower rooms in a quieter section. We will definitely return to this hotel.

"Terrific hotel!"

5
Grandma1822, Kitchener, Canada 18/02/2020

We went for Valentine's weekend.We got a package deal for Oh Eh Dinner Theatre as well as a night stay.Beautiful hotel.Great Irish bar and made to order breakfast was included.Loved the beds.Would not hesitate to book it again!

"Another great weekend "

5
User 17/02/2020

This a great hotel for families or couples this hotel has a great pool that is in a indoor courtyard with some rooms facing pool. We always ask for a ground floor court yard room if you have kids this is a great idea as they can sleep while mom and dad can relax Just outside in courtyard all staff is amazing one staff member Steve said hello when i was at pool and was even entertaining families playing ball with them he loves his job and it shows also not there is a bar at pool where you can order finger foods or the odd drink

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I am so happy to hear that you and your family had a great time during this long weekend, we pride ourselves in being a family hotel and it sounds like your little ones had a blast! Your compliments to our team are greatly appreciated, I will be sure to share them with Steve. Thank you for choosing us for your weekend away, we hope to see you again soon! Kind regards, Myriah C

"Best Western Cairn Croft Hotel stay"

5
User 14/02/2020

Upon arrival the staff was very welcoming and helpful. Was offered help with our luggage but we declined. The room we stayed in had a king size bed and a lovely fireplace. The room was clean and the bed was very comfortable. There is a restaurant on site if you don't feel like going out. We enjoyed our stay and will book there again.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for sharing your feedback about your recent stay, it was our pleasure to be your host! We look forward to welcoming you back.

"Great spot for a few days stay."

4
Keetu, Elliot Lake, Canada 12/02/2020

Met some friends for drinks and dinner. Perfect spot ss you can sit by the indoor pool at tables outside your room,and enjoy beverages and snacks. Take a dip in the hot tub or pool, and back to the beverages. The attached pub had really good food and lots of beer and drink options. Very convenient Rooms were clean and well appointed. Price was lower than expected. Walking distance to the falls and most attractions.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Our courtyard area is a great place to unwind and it sounds like you and your friends had a great time in the pub too. Thank you for sharing your review, and for staying with us! Regards, Myriah C

"6 star staff "

5
1959Martinc, Halton Hills, Canada 09/02/2020

Enjoyed a recent stay at the hotel and whist the hotel experience was 5 star the staff were the real stars! We had a minor repair required in the bathroom that was fixed in minutes upon our arrival which set the tone! Steve and Devon were a great help as we had a large amount of luggage and a display to set up, thanks guys! We had a number of special requests for the front desk and the Ladies on duty were fantastic! Loved the pool and hot tub and the tropical feel even though it's February. The poolside bar was a nice touch and again the staff were first rate, Stevie you were a Wonder, my partner loved the “Keto” friendly cocktail you made for her! If staying in the Falls for business or personal pleasure there's only one place to be the BW Cairn Croft! Comfortable rooms, plenty of parking, Doc's Irish pub right next door and of course the Oscar goes to the staff for all they did for us and a few friends that were staying there with us! Thank you, Thank you, Thank you!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I would like to thank you for your compliments, especially for those to our team. I will be sure to share your praises with them. It is our honor and pleasure to be your host and I am glad that our service spirit was communicated to you during your stay with us, we look forward to welcoming you back ! Thank you! Best, MyriahC

"Great Group Stay"

5
Laura R, Peterborough, ON 08/02/2020

Have stayed here several times with youth hockey teams. Courtyard rooms are great for this kind of event. Hotel offers everything required for both adult and youth, including a restaurant and pub with live bands, so no need to leave in the evenings. Great service.

"Hockey winter weekend"

5
Michael B, Oakville, Canada 21/01/2020

This is a pretty good hotel for our Childs hockey team weekend...pool and hot tubs with poolside bar was a nice place to hang out with team families. Staff is extra nice, friendly and most of all, competent. Next door to McDonalds was handy for breakfast, however, the Irish Pub was onsite and great for food and Live music in the evening.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for sharing your review, I am glad that you and your family enjoyed our service and amenities. Your compliments are greatly appreciated and we hope to see you again soon! Best, Myriah C Best Western Plus Cairn Croft

"Weekend staycation"

5
Gerald B, Bergen, New York 21/01/2020

The hotel and room were clean and tidy, we actually commented on the amount if staff constantly cleaning and taking care of guest areas. The pool and hot tub area were awesome, (courtyard), and we enjoyed it very much. It was a very nice 3 day weekend getaway. Originally planned a 2 night stay and added a third.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for choosing our property and for leaving your review, I am glad to know you enjoyed your stay. Your compliments to our team are greatly appreciated! Regards, Myriah C

"Awesome Value"

5
Dblue44, Markham, Canada 20/01/2020

The hotel was great, but the best thing about the stay was the hotel staff. Quite simply, they were awesome ...friendly, courteous, always with a smile and focused on providing a great customer experience! You won't be disappointed!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking the time to share your sentiments about your recent stay with us, We are so glad that you enjoyed both our property and location. We take great pride in our team here and I will be sure to share your compliments with them. We look forward to being of service to you in the future, Kind Regards, Myriah C

"Perfect this time!"

5
patsy285, Crystal Beach, Canada 19/01/2020

Everything was as we asked for and expected. We had had problems in the past with location of our Courtyard room and with unexpected cockroaches which the management would not accept were actually cockroaches and would not accept responsibility for to the point of almost calling us liars. We found no evidence of ANY bugs. I checked carefully...

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your feedback about your stay, I assure you we pride ourselves in our cleanliness and each of our housekeeping staff and management are required to complete a course through Best Western, our team is very proactive about this issue and I am glad you were able to see that we do not have any issues. I appreciate you giving us a second chance to restore your faith in us, from all of us here at the hotel it was our pleasure to be your host and we look forward to welcoming you back. Best, Myriah C Best Western Plus Cairn Croft Team

"Great service, wonderful amenities."

5
CSD2114, Toronto, Canada 14/01/2020

Our family has returned to this hotel every year now for 3 years. They have a wonderful pool, 2 great hot tubs, a play area for my grandchildren all under 9. The bar/food service at poolside means the kids and the parents/grandparents can relax together. The front desk/restaurant/bar staff are friendly and accommodating. We'll be back next year too!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for comments about your recent stay with us! We are delighted that you had such a great experience and were able to enjoy our courtyard amenities and attached Irish Pub. Your compliments to our team are greatly appreciated, it was our pleasure to be of service to you. We are looking forward to seeing you all again next year! Best, Myriah C

"Fun courtyard pool feature"

4
User 14/01/2020

The reason we went to this hotel was for the pool and it was totally worth it. The courtyard and pool area were super fun and tidy. Great for young kids. It was especially nice at night with all the lights. We liked the restaurant a lot too. I will say the rooms were good, but nothing super fancy. But the prices were reasonable. be mindful of the $12/parking that will get tacked on to your bill all in all a very fun, unique place to stay without braking the bank.

"My stay"

5
Paul C, Mississauga, Canada 05/01/2020

My stay at best western Niagara Falls. I had a amazing stay at best western Niagara falls thanks the great room the cleanliness service and the staff were very friendly. I will definitely stay at this location again

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for your compliments to our team, It was our pleasure to be your host and we look forward to welcoming you back. Regards, Myriah C

"Complete hotel in Niagara Falls"

5
worldtrotter26, Atlanta, Georgia 02/01/2020

This is a complete hotel in Niagara Falls. They have the basic things you need for an enjoyable vacation. One outstanding feature is the pool. In the freezing cold outside the hotel, family and friends can enjoy the bonding moments in the pool. This might be the cheapest hotel in Niagara Falls. Their restaurant has an Irish concept and serves a fantastic menu and drinks at affordable prices. You can't walk from the hotel to the falls - a little bit far. You might use the red line of WEGO Bus to reach this place. They have laundry, gym, pool, mini bar, restaurant, and business center. Next time you need a cheap but high end service and facilities in Niagara Falls, you must consider this. Definitely, highly recommended to all!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking a moment to share your thoughts about your stay with us, I am happy to hear you enjoyed our amenities and location. Our pub is popular with locals and travelers alike and it sounds like you had a wonderful time, I hope that you will come see us again soon! Best, Myriah C

"Just terrible for the price"

2
jmcclelland2020, Oshawa, Canada 02/01/2020

Was charged the full rate even though we couldn't use the actual facilities we paid for. Pool was closed down, and hot tub someone puked in. But we were told that it would all be back open in a hour, but the water wasn't drained so how did they clean it. I was told that was the procedure for that situation, not sure but doesn't sound right. Wouldn't recommend

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your feedback, I apologize for the inconvenience caused by the closure of our hot tub and surrounding pool area. Unfortunately from time to time should there be an accident needing clean up it does require us to close the area while we maintain the facility. I understand why that can be frustrating, especially over a holiday. I do hope this wouldn't deter you from staying with us in the future so that we may have another chance to provide you a superior experience. I would be more than happy to accommodate you with a significant discount on a future stay at our property, please do not hesitate to reach out to me directly should I be able to further assist. Kind Regards, Myriah C Best Western Plus Cairn Croft Team

"Ask about the parking!"

4
User 02/01/2020

Really nice Best Western! Doc MacGilligans bar and grill was great, food and atmosphere. A little too far to walk to the falls which was our main plan. Only complaint was the charge for parking! I'm all our travels this was a first.

"Rude in the Restaurant"

1
PaulGaasenbeek, Hamilton, Canada 31/12/2019

This was our second time visiting in the last few months. My one daughter liked it so the whole family came this time. We had some issues such as out heater was not working, our remote was not working and our cable went out. I mentioned this to the front desk while checking out and she offered me free parking (12 bucks) and breakfast for the four of us. I said thanks and went to eat. We never even sat down. I will not get into the whole thing but when someone gets in your face who is visibly angry and tells you in front of your family that he knows hospitality because he owns the whole place that is frightening as doing that would be number one on the list of things not to do. We left right after he did that. No way my wife or I were comfortable to stay after that. The hotel was fine for what it is but we cannot go back considering.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, On behalf of our team I would like to apologize for the experience you were provided during your stay and for the issues you encountered with your guest room heat, thank you for bringing these issues to our attention. I have shared your concerns with our department heads so that they me aware of the situation and remedy them going forward. If there is anyway I can further assist please do not hesitate to reach out to me directly. Regards, Myriah C Best Western Plus Cairn Croft Team

"Worst night in a hotel... EVER!"

2
rosellec11, Barrie 30/12/2019

I was here for a hockey tournament which dictated alot of rules of what you can & cannot do. I was placed in room 354. This room was not on the block of rooms booked by my team. I was there from Saturday to Monday. I called the front desk at approx 10:15pm Sat night to complain about loud music coming from below. I was told that most likely, I was hearing the band playing in the bar that would continue until 1PM!!! We had an early morning game & I pushed to have something resolved as I wanted to go to bed now (10:15pm ) not 1pm! I was then transferred to a " night manager" who said he would have to come check to see if it was noise from the band!! EXCUSE ME! Like I call to complain for no reason! Because I was so mad, he arranged to have me moved to a different room! Not happy because we were disrupted & had to leave our stuff in the original room! Although the 2nd room was better, it still had its noise issues. Although the daytime manager was receptive to my concern, I did not receive full compensation for a sleepless night! The level of noise I was subjected to & expected to tolerate was over and above any noise tolerated by tournament attendees. Hypocrisy at its finest. This hotel is not hockey tournament friendly & do not stay in any rooms that end in 54!!

paulcV6730FD, MyriahC at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking the time to share your sentiments, I apologize that your recent stay was less than satisfactory. I am very sorry to hear that you felt your concerns were doubted. As you can understand we must come take a look to investigate where any noise is coming from so that we may address it. Please rest assured that the issues you have mentioned are not common place and I can assure you that our staff are trained to work diligently to ensure all issues are dealt with in a timely and satisfactory manner. I hope that you will consider staying with us again so that we may have the opportunity to restore your faith in us. Regards Myriah C Best Western Plus Cairn Croft

"Best place to stay"

5
DayTrip11164609426, Woodstock, Canada 27/12/2019

When I am in Niagara I always stay here. The employees are helpful and friendly. Beds are very comfortable and the room is very clean. The on site irish pub is amazing and well worth the stop in! In my opinion there is no better place to stay!

"Beds are not queen size as advertised"

3
hamalainen75, Ann Arbor, MI 26/12/2019

The so-called queen beds we paid for are really full/double beds. I asked about this at the front desk and was told that there's such a thing as a "hotel queen", but this doesn't seem right. A queen should be 60 inches wide, and these were 4 1/2 feet.

"Great family memories"

5
User 17/12/2019

I have been coming to this location for over 20 years . It is the best bang for the buck when it comes to great family time together. My 4 grandbabies husband son and daughter in law all had the best time .

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for writing your review, It is so great to read that you and your family enjoy your time spent here. We look forward to welcoming you back again! Best, Myriah C

"My favorite"

5
Bernie K, Bewdley, Canada 13/12/2019

This hotel has the most fabulous indoor courtyard with pool and newly installed hot tubs in Niagara. The restaurant is outstanding and staff are absolutely wonderful. It may not have the biggest rooms or be within walking distance to attractions, but it has so much going for it. I've been here numerous times and hope to continue to return.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for writing your review, It is wonderful to read that you enjoyed our clean guest rooms and newly renovated hot tubs. It is our pleasure to host you and we look forward to welcoming you back again! Regards, Myriah C

"Deceptive images"

2
Angela A, Elmira, New York 07/12/2019

Hotel posts beautiful images of a newly renovated hotel, this is not the case. Stayed on the 5th floor and room was old but clean. Hotel staff was very polite, however when we arrived we were told there was a fee to park, which would have been fine, if there was parking in the lot. Had to park in the No Frills lot next door and risk being towed. Would not recommend for anyone looking for things to do close by, neighborhood is a little seedy. Not what I thought I was getting. Very disappointed.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your review.This is not a typical concern we hear and I am very sorry to know you were dissatisfied. We pride ourselves in our quality guest rooms and excellent service.We updated all of our guest rooms just recently, as well as a renovation to our pool and courtyard. If you would be willing to provide more information about the issues you experienced I would be happy to hear from you, please do not hesitate to reach out. Regards Myriah C Best Western Plus Cairn Croft Team

"Highly recommended"

5
bullwall, Ontario 07/12/2019

Best all round hotel we ever stayed at. Clean, comfortaable, polite caring employees. Well managed resraurant. This hotel is t a leader in how a hotel should be run.. Room and linerns were very clean. The bed was comfortable. All facilities worked well and were maintained.

"A great get away for me and my wife"

1
668drobbins, Jamestown, New York 05/12/2019

This place is amazing and the fireplace tower rooms are beautiful. The rate was far below what I would have exected...The location is great and the WEGO bus line stops at the front door. The RED Line takes you all around the falls are with ease...

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking a moment to write us about your stay, It seems there may have been a mistake in the rating system, but I am happy to know you enjoyed your stay with us. Kind Regards, Myriah C Best Western Plus Cairn Croft Team

"Great place to stay"

5
User 04/12/2019

We had a room which we could come out and sit by the pool it was very enjoyable. We will be bringing the grandkids next time to play in the play area and have a swim. The staff is very nice,rooms clean.

"Our FAVE place in Niagara Falls On."

4
User 03/12/2019

We always thoroughly enjoy our stay at BWCC Niagara Falls On. The staff is great and the atmosphere is always FUN. The pool and hot tub area are amazing and the restaurant is great! Can't wait to be back!

"Full resort experience"

5
User 02/12/2019

This hotel and their amazing friendly staff created a resort experience right in main Niagara Falls. We have been to falls many times so had no interest in doings the tourist activity. We booked for a relaxing get away and that is exactly what we had. Our poolside room gave us the option to sit relax in the pool, hot tub and enjoy the poolside bar. Great experience.

"Nice hotel but strange chemical smell in room"

4
Jac L, Sydney, Australia 01/12/2019

Stayed in room 212, very quiet comfortable room. The only negative is that there was a really strong chemical smell in room some kind of carpet cleaner or something. It was pretty bad. Other than that the room was pretty good.

"Dont stay here"

1
User 25/11/2019

Pervert masturbsting in courtyard exposing himself to children. Crackhead physically hurt my son and threatened a group of children. Hotel handled situations horribly. Never even offered an apology to anyone.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I am deeply sorry for the experience you had at our hotel. When we discovered a man had exposed himself to our guests, we notified law enforcement immediately to evict the guest. We do wish that the guest was removed faster than he was, but as you can understand, we as hotel employees are not able to physically remove someone from their room when they refuse to leave. We depend on local law enforcement to assist us in matters that could pose a safety threat to anyone in our hotel. Please rest assured that the safety of our guests is of the utmost importance, I appreciate you taking the time to share your feedback with us. Regards, MyriahC

"Staff Helpful"

5
Shafiq H, Toronto, Canada 25/11/2019

The hotel is located in a nice area with grocery shopping and restaurants nearby. Staff was very pleasant, especially CJ, Cara, and Myriah. Price was reasonable for the hotel and getting points a nice bonus.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving us your review, I am glad that you enjoyed our convenient location and amenities. Your compliments to our team are greatly appreciated and I will make sure that the individuals you mentioned are recognized. Thank you again for staying with us, from all of us here at the hotel we look forward to welcoming you back again! Regards, MyriahC

"One amazing place"

4
Claire L, Oakville, Canada 24/11/2019

Stayed here for one night and was very impressed. Service was quick and efficient. The gentleman that greeted us was very thorough and polite. The room looked recently updated and beds and pillows were super comfy. The shower had amazing water pressure and I liked how the shampoo and conditioner had dispensers on the wall in the shower. Very convenient since I forgot my shampoo at home. Will definitely stay again.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving us your sentiments, I am glad to know our service spirit and appreciation for your stay was communicated. I will be sure to share your compliments with our team, It was our pleasure to be your host and we hope to see you again soon! Regards, MyriahC

"Nice amenities at this location"

4
User 23/11/2019

The pool area/courtyard is one of the nicest I've seen at a BW for sure...only downfall was my elderly parents rooms heating/cooling system did not work and they were not offered a room change even, just a plug in heater. Manager following day offered discount though on future room.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking the time to share your feedback, I am sorry to hear that your parents experienced issues with their guest room. I have shared your concerns with our maintenance team to make sure that issue has been remedied. I do hope you will stay with us again so that we may provide you a superior experience. Regards, MyriahC

"Poolside Fun"

4
User 19/11/2019

We stayed in a Courtyard room. It was fine for us, but if you are looking for quiet the Tower rooms might better suit you. We liked that our car was outside our door, on one one side, for easy unpacking and packing, and the Pool etc was on the other side which is assessible thru a patio door. Friday night was awesome, we sat by the pool, had a hot tub, went to the attached lounge. There was a band. It was a good evening. Saturday there was a wedding, and they took over the courtyard, so it was very loud, and we couldn't use the pool or hottubs as they were full of kids etc. I guess we could if we wanted to be splashed by kids which we didn't. The noise finally stopped around 11pm which was good at least. I would return, but I think I might come during the week when I hope it would be quieter.

"1hr away Niagara Falls"

4
Ielasnow, Toronto, Canada 19/11/2019

Perfect Weekend... We took a break from Toronto for a few days to recharge from the hustle and bustle of city life. And BWP was perfect. The service outstanding and the pool and jacuzzi even better. We traveled with our child and she enjoy it very much. The room around the pool was super convenient to supervise the kids.

"Great stay"

4
mandy41115, Whitby, Canada 18/11/2019

Great hotel in a easy to get to location away from the strip. The Restaurant experience was not so great... slow cold breakfast. Room clean and comfortable. Friendly staff. Pool area is good and clean. Would stay here again.

"Great for teams!"

5
User 18/11/2019

I have stayed at this hotel several times over the years with my kid's ringette teams, staying both in the courtyard section and in the tower. Courtyard is good for younger kids...its louder (staff shuts it down at 11pm) but you can sit at a table, enjoy a beverage, and watch your kid in the pool.....the large screen is nice to watch a sports event. Grocery store is right next door. Lots of fast food choices very close.

"Highly Recommend"

5
Amandaadams123, Whitchurch-Stouffville, Canada 10/11/2019

We had a great stay! All staff were very friendly and the hotel was very clean. The pool area is very cool! Nice pool setting and even had a pool bar. Loved that they had a craft show in the hotel the weekend we stayed!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for your feedback. It is so great that you enjoyed your stay with us. We appreciate your compliments on our location, amenities and friendly team. Our craft show was quite a hit and we are happy to say it will happen again next year as well, from all of us at the hotel it was our pleasure to be your host and we do hope to see you again! Regards, Myriah

"Excellent location"

5
User 09/11/2019

This location was awesome as we were travelling across the border into Niagara Falls New York the next early morning for a World Karate Championship. Unfortunately, they did not offer a complimentary breakfast for our early morning departure.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your review, we are happy to hear you enjoyed your recent stay with us. We do not include breakfast with our rooms but it is available in our attached restaurant, there are a number of breakfast options to suit each guest. I hope you enjoyed your time here in Niagara Falls and that we will have another opportunity to welcome you back. Regards, Myriah C

"Love Cairncroft restaurant in the Best Western"

4
157nellh, Ingersoll, Canada 05/11/2019

The rooms are very clean and updated.. Some located with stairs only and some access with an elevator.. Sometimes there is a smell of chlorine that permeates the nostrils upon entering... Good location and lots of parking... Handicap accessible.. The restaurant is absolutely stunning in its Irish decor.. The meals are incredible and reasonably priced..love this place and will and have gone back many times..

"Always an enjoyable stay"

5
User 31/10/2019

Always enjoy our stay at this hotel. Have stayed several times and it has always been a pleasant positive experience and we are looking forward to our future stays...we already have 2 more dates coming up

"Pleasant"

3
ostess, Anna Bay, Australia 30/10/2019

This hotel seems to be centred around the pool area, as rooms seem to be all over the place. Room 210 out the back. Comfy beds and a great hairdryer.Clean but dated. Coffee machine, fridge and air con., Microwave in general area by the pool. Wifi not the best. Good food at the adjourning restaurant although a little pricey.

"A GREAT family vacation location"

5
Brad D, North Bay, Canada 30/10/2019

We had an amazing stay here at the Best Western Plus Cairn Croft hotel. We had a room adjacent to the pool and courtyard area, the pool is very family friendly and the 2 whirlpool spas were extremely relaxing.. The court yard area has plentiful seating and tables, there is an game arcade area for all ages and a Play structure for the kids also... Our room was well appointed and very clean... A suggestion for couples who are looking forward to some quiet time together, book your room in the tower section of the hotel. The in house restaurant is an AWESOME place for breakfast, dinner and late night...

"Business"

5
Marina G, Toronto, Canada 28/10/2019

It was great experience.Thanks to all friendly stuff.Nice,clean room,excellent food,good atmosphere. We will be back soon.And we will recommend this place to our friends and family. This place did my business trip good and not stressful.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Marina, It is so great to know you enjoyed your time spent here, we are proud to have earned your recommendations and your compliments to our team are greatly appreciated. We look forward to welcoming you back again! Best, Myriah C

"Nice hotel, terrible restaurant"

3
Top-Picks, Toronto, Canada 24/10/2019

Comfortable rooms, nice indoor pool and courtyard, helpful front desk staff, but expensive restaurant (compared to others nearby) and very slow service. Stay here, but eat elsewhere. Breakfast is not included with the room rate and you have to pay for parking too.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your thoughts, I am happy to hear you enjoyed our many amenities during your stay. I would like to apologize that you did not enjoy your time spent in the restaurant however, I will share your concerns with our team. I do hope you will consider staying with us again in the future so that we may have the opportunity to make it up to you, if there is anything we can do for you please don't hesitate to reach out to us. Best, Myriah C

"Mini family vacation"

4
256anonymous1, Toronto, Canada 19/10/2019

Our stay was great, nice comfortable suite and friendly staff. Location is great as it sits in the centre of may restaurants and grocery stores. About 3 min drive from the falls. I would recommend this

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are happy to see how much you enjoyed your stay. Please come back to visit again soon. Regards, Paul C.

"Avoid the courtyard (swimming pool) at all costs."

1
User 15/10/2019

I am not certain if the room we ORIGINALLY received was due to the booking from Third party ( Travelocity, Expedia... etc.) or hotel decided to dump the room on us. This was in the swim area ! AVOID IT AT ALL COSTS. I traveled a lot and even stayed in Old Vegas hotels with smoking room and smells but this was WORSE. This was room 216 and I am not sure if other rooms are in the same state. Warning ! MOLD MOLD MOLD. While we entered without inspecting, i spent 15 minutes in hopes of maybe it was just me; However, things got worse in 15 minutes, roof of my mouth and throat dried up and my sin begun coughing. There were no windows to open and if you had it would have been the chlorine smell from pool right in Your room. I stepped outside to breathe and I felt suffocated. I looked at their air vent and it was black all around. They had no heat or air control in this damp room either. We immediately packed and started to look at other hotels to escape. The front desk accommodated a room in main building for us, and saved our vacation to Niagara. The 1 stars I am giving it is for their staff effort to help us, otherwise they get Zero. The swim pool area rooms need to be shut down and inspected for mold by health department. This room and maybe many others in that area should have never been allowed. I hope we dont have long term issues from 15 minutes breathing in that room. You may want to pay 80 Canadian dollars more and book a different hotel, closer to the falls. This was and first time in my life I had to leave a room.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Greetings, I appreciate you taking the time to share your disappointment with your recent stay. I want to apologize that you had issues during your stay. We expect all of our guests to be happy with their room and would do anything to make it right! I would like to assure you that what you experienced is not typical of the service we strive to provide and we pride ourselves in the value and quality of our guest rooms. It is always our goal to exceed our guests expectations and I am so sorry that this was not the case during your stay. Regards, MyriahC

"Great location, will definitely stay here again"

5
DundeeScotty, Dundee, United Kingdom 12/10/2019

Loved this Best Western hotel located in the historic district of Lundy's Lane in Niagara Falls. We stayed here in May 2019 in a large room/suite with king size bed, sofa, two TVs, log effect fire and great size fridge. Bathroom was large with a good size shower and toiletries and towels provided. The hotel is located on Lundy's Lane and it is about a 20 minute walk to the Falls but there is a local bus stop right at the door and this takes you on a circular route around the town and you can hop on and off. The hotel has a great indoor swimming pool located in the covered courtyard of the hotel with access to restaurant and bar and to some rooms (free pool towels). The Irish restaurant/bar attached to the hotel serves great food all day and there is a McDonalds next door. Parking available. We went with my aunt and uncle who live in Canada and they are Best Western members so we got a fantastic rate. Worth visiting nearby is the Lundy's Lane Battlefield and Cemetery. Definitely recommend this hotel.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for sharing your sentiments, I am happy to hear you enjoyed your time spent in Niagara, and even more so that you enjoyed our hotel! Our convenient location and wego access make us a popular choice for travelers. From all of us here at the hotel, we do hope to welcome you back again! Regards, MyriahC

"Great stay"

5
666michelineh, Brantford, Canada 10/10/2019

Very pleasant staff, extremely professional and efficient. Room was very clean and beds were comfortable. Pool and sunken garden area provided very pleasant surroundings. Would definitely stay again and highly recommend.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking a few moments to share your compliments, It's delightful to hear that our well maintained amenities and the overall look and feel of our property exceeded your expectations.We hope you'll depend on us again for another exceptional stay! Regards, Myriah C

"Hotel was ok"

3
Piixiedust, Toronto, Canada 07/10/2019

The hotel was nothing special. The room was fairly clean but small. The pool area was decent, none of the vending machines worked. The staff was very welcoming. The temperature control in the room was difficult to read. The wifi was horrible, it kept going out and switching to my data. The tv channels kept freezing.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I am sorry we fell short of your expectations, we are currently looking to improve our TV channels with our provider. I apologize that you had a less than stellar experience at our hotel, I hope that you will consider giving us another opportunity to make it up to you in the future. Regards, Myriah C

"We Loved it"

4
JLE0920, New York City, New York 06/10/2019

This is one of the best hotels I've been in. We enjoyed the pool and the hot tub. The courtyard was nice and and our view from our room was amazing. The next time I go to Canada I definitely am staying here.

"Costly, bad parking."

3
Kayla M, kla12 05/10/2019

Over priced. Poor parking. $12/day and I still had to park at Pizza Hut which was allowed because it is "on their property." They allowed tour buses to park across about 6 prime guest parking spaces instead of further back. As a lone female guest it was not a good walk. Front desk staff was useless.

"Wonderful hotel"

5
User 02/10/2019

The rooms were clean, comfortable and attractive. Quiet, fantastic and helpful staff, no amenity overlooked and very pleasurable property very near the tourist area. I will definitely stay here on future trips.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for your compliments, I am so happy to hear you enjoyed your recent stay with us. We take great pride in our amenities and service, we are so glad this was communicated during your stay. We look forward to hosting you again! Regards, Myriah C

"Overnight Stay"

3
347dougm, Cambridge, Canada 28/09/2019

Positives first … staff was great, friendly and professional. Security did his best to resolve our issue. Hotel has nice indoor pool and play area for kids. Rooms were comfortable and up to date. Quick to respond to questions/concerns. Negatives - not totally a reflection on the hotel, but group of grown men (golfers) acting like children were making way too much noise that carried throughout the hallway and into our room. Hotel should have kept them to one area and realized a family with young children in their vicinity would be a bad idea. The hotel would have been good to see the potential troubles and situate us far from their rooms. Bar/restaurant inside hotel would have been a nice extra, except many of these same people were being far too loud for a restaurant setting. Fortunately, plenty of places to eat within walking distance - and we left the restaurant for this reason and ate elsewhere.

"Great Hotel"

4
CranleighChatter, Guildford, United Kingdom 28/09/2019

As many others have said a clean and friendly hotel next to restaurants and shops and if like us you do not have a car, a great , quick and cheap regular bus service into the Falls area. Difficult to fault this hotel on any account.

"My Review."

4
User 27/09/2019

Everything was clean and well taken care of. We were very surprised how busy this location was during the week in the early fall. I think the price was a bit high, but comfort was more than what we expected.

"Best Western Plus Cairn Croft Hotel"

4
O6687LCkarend, Pittsford, New York 24/09/2019

Great room...in a wonderful area..May have missed it...but a Parking Fee (not in the busiest area) or NEAR the Falls - I wasn't aware of the FEE till we checked out..and restaurant was attached (fee) so the NORMAL excellent breakfast that is included with most Best Western stays was not available... so, overall...the stay was excellent....was just MORE expensive than we expected....the POOL was beautiful and we did have a wonderful "patio/pool" view and that was a great bonus...

"Our Go-To Choice in Niagara Falls"

4
User 24/09/2019

A well situated, clean, friendly, convenient hotel with all the amenities you need for adult or family stays. We've been coming here regularly once a year for several years now and book way ahead to make sure we get our rooms.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving your review, we are happy to hear we've become your favourite. We look forward to seeing you again next year! Regards, Myriah C

"" Absolutely Fabulous""

5
StouffvilleDanal, Stouffville 20/09/2019

I love this hotel! You can tell the pride poured into this location by just observing. Everything is immaculate and if it isn't , this funny ,little guy comes around in a Hawaiian shirt and fixes everything, he's so diligent. I can tell this is a family owned business just from all the great details and care. The restaurant attached is fantastic, great service, excellent food and some of the best damn bands I've ever heard playing in the evening. Kudos to Andrew at the front desk, great service! Totally recommend a stay here! Oh and the pool and play area are amazing!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I am delighted to know that you enjoyed your stay with us. I will pass along your kind words to the team, it is wonderful they were able to make you feel at home. We look forward to sharing another fantastic experience should your travels bring you near! Regards, Myriah C

"Fantastic place to stay"

5
User 17/09/2019

The staff is awesome,the pool oasis is really nice with a cabana bar on weekends and kids play area,the facilities are very well looked after and rooms are nice the Irish pub in the hotel is great and great food great bang for your buck

"Another great stay at the best western"

5
ivanviktoriam, Toronto, Canada 17/09/2019

We were at Best Western Plus Cairn Croft Hotel for 2 nights getaway. The best western team was excellent.We were lucky to get an upgrade .The grounds are very nice, the gym is clean and all the equipment in good order . Room was clean and very comfortable .You have to visit the Irish pub on the premises. It was a great experience for us .Keep up the good work ,we will be back soon .Thank you .

"Three night stay"

4
Venture754838, Ingersoll, Canada 10/09/2019

This hotel is ideally located and the price per night is reasonable. Our room was very clean. Unfortunately, the room has no natural light and the decor is so dark, that even with all the lights turned on, it's still very dark. Our biggest complaint is related to how noisy both the housekeeping staff and guests are....nobody seems to get the notion of talking quietly and not slamming doors. Definitely would not consider this hotel in future.

"Great Place to stay"

5
AJH611, Melbourne, Australia 06/09/2019

My wife and I stayed here as part of our road trip across America. The property was good, the room was good and has just about everything you need, close to other restaurants, local shopping and supermarkets. The staff were very welcoming and friendly and also very helpful with ideas of what to do in the area. Highly recommended and I would return when I'm next visiting Niagara Falls.

"Amazing staff"

5
DCY154914, Edmonton, Canada 05/09/2019

The entire staff is amazing, everyone from the front desk to the cleaning staff makes you feel at home and quickly take care of any questions or concerns you have. I have stayed in many hotels for work and this one is by far the one where I felt the most comfortable.

"Great place with a nice pool area and two big hot tubs. clean."

5
fergonomics, Toronto, Canada 03/09/2019

Enjoyed my stay. Room is small but fine. Clean everywhere. pool was checked twice for cleanliness (at 4 and at 9:30) by an employee and the hot tubs were checked as well. Great to see that. Would recommend. I paid $215 on a long weekend which is a little high but comparable for niagara falls, so I lowered the value a little

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you so much for all of the great compliments, I am happy to hear you enjoyed our amenities during your stay! We appreciate hearing from our guests about their experience while staying with us and we are thrilled to hear that you had an wonderful stay. Regards, Myriah C Best Western Plus Cairn Croft

"Family Holiday"

5
User 03/09/2019

CJ checked us in ~ wonderful. The manager on duty was very accommodating. A great find! Affordable for a large family. The rooms were clean and quiet. We were located by an exit door. Very convenient. Pool was a plus. Not to hot for being August. Yes, paid for parking but $12 is better than $70-90 a night that the downtown hotels were charging!!! Next time we are in Niagara Fall we will stay again.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking a moment to leave us your compliments, I will make sure CJ receives your praise. It is wonderful to hear you enjoyed your stay with us!

"Love Niagara Falls."

5
Susan M, Windsor, Canada 29/08/2019

We Love Niagara Falls. My daughter wanted to treat her 2 children before going back to school. So we all went. Best Western Carin Croft. have wanted to stay here for awhile it was great!! We had adjoin rooms to make it more roomy for the kids also to spend time together. The rooms were great. We are hoping to go back next year as well. It is located by a Mac Donald's restaurant, also the Flying Saucer Restaurant which we all enjoy their restaurant is also great. reasonable rates as well. Parking not as great but once you learn the area for it it's ok.

"good for a family"

4
amferg2019, Oshawa, Canada 29/08/2019

the indoor pool/playground was a hit with the kids and the pub was fantastic with great food, service and beverage selection. the staff were very friendly and helpful and we were able to book an additional night in the same room with no problems at all.

"Niagara Best Western Plus"

4
627josephh, Grove City, Pennsylvania 27/08/2019

This hotel was very clean and had two hot tubs and a large pool in the center of the court yard. It was located within 25 minutes walking distance to the falls and a grocery store along with a beer store was very close to the hotel. Rooms were very quiet and very clean.

"Wonderful stay!"

4
Gustavo P, Winkler, Canada 26/08/2019

This place was a little further from the Falls than I expected but that did not make this a disappointing stay! We loved the pool, the room was nice and clean. The staff where amazing. And it's in an area of Niagara where you can find anything you need. My only con to this place would be that they charge you for parking.

"Very nice destination"

5
Cory D, Hudsonville, Michigan 26/08/2019

Very clean and up to date property. The only issue was the TV was difficult to use. Not a big deal but annoying. Restaurant connected to the property was very nice. Good breakfast options. Doc Magillans was a nice surprise. Buy your maple syrup at the No-Frills store next door. Very much cheaper!!

"Best value hotel in Niagara Falls, ON."

5
Y4756YQkenh, Kincardine, Canada 21/08/2019

We have been staying at Best Western Plus Cairn Croft Hotel frequently for the last 3.5 years. Great value. Very CLEAN! Beautiful restaurant/pub that we have been at various times. Rooms are ALWAYS to our satisfaction. Staff are ALWAYS polite and helpful! Ideal place to relax in at the pool/spa at the courtyard area. This hotel is consistently a 'well run' facility and because of that .. is our 'go to' hotel when in Niagara Falls, On.

"WOW , this is a hidden gem"

5
kennedy_de, Toronto, Canada 10/08/2019

the staff , are great, the hotel was spotless, the indoor pool area and hot tubs, are wonderful. we were here for our 30th anniversary and they treated use like royalty, next time in the falls , ill be here

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello David! It is a joy to read that you enjoyed your most recent stay with us, thank you for choosing us to celebrate such a special occasion. It was our pleasure to host you, many congratulations to you both! Cheers, MyriahC

"Love the little things."

5
bradbernard, London, Canada 10/08/2019

There are so many nice little finishing touches around this hotel. You can tell they don't cut corners here. There's the obvious nice pool with two great hot tubs, and the kids play area, and the small pub right in the pool area. But, even the little things like light fixtures, paint on walls, window coverings, and the architectural mouldings are all examples of that extra something that usually goes unnoticed but makes you feel somewhere special.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking the time to leave us your sentiments, your compliments are greatly appreciated. We take great pride in our team and our property, it is a pleasure to know you enjoyed your recent stay with us. We look forward to welcoming you back again! Regards, MyriahC

"Best In Niagara Falls"

5
luv0ldstuff, Toronto, Canada 07/08/2019

We use Niagara Falls as our "get away" destination and have stayed at most of the 4 & 5 star hotels in Niagara Falls over the years. We usually book late, so when we can reserve a room here at the last minute we do. My wife loves the Jacuzzi in the room. Always clean and quiet. Decent Exercise room and pool area. NOT whining about paying for parking ( all hotels do that ) not whining about a free breakfast. Flying Saucer restaurant is right down the road. Relax enjoy > appreciate the well kept hotel. Bed is super comfy with lots of plush pillows.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, I am so happy to hear you enjoyed your stay with us, It is wonderful that you chose us for your trip. I am glad to hear you and your wife enjoyed our amenities and convenient location, we look forward to welcoming you both back again! Regards, Myriah C

"Beware of extra fees!"

3
JLSpeedy, Toronto, Canada 07/08/2019

This hotel did not have complimentary Continental breakfast like all the Best Westerns I have stayed at in the past. It was the only Best Western hotel that I've stayed at that charged for parking, $12! They also charged a 4% tourism fee ON TOP of a city mandated tourism fee charged when the location of the hotel is not even in the prime tourist district. Very disappointing with all the extra fees added.

"Kids loved loved the pool"

4
User 05/08/2019

very nice pool area.....very clean....staff working diligently cleaning....watering many plants ....painting... clearly cared for hotel...breakfast very good in adjoining restaurant which we paid for but very reasonable.....also had to pay for parking....location good ...short walking distance to many restaurants I like....beside a box grocery store in case you need to run over for something ....CAA discount...we have stayed here before....WE GO bus stops right out in front. Rooms small and beds very comfortable....but only sleeping there....we leave room and have fun....good especially if you have kids and want to use the pool:)

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, We are so happy to hear you enjoyed our amenities and convenient location. Thank you so much for your kind words and for being our guest. We look forward to seeing you again! Regards, MyriahC

"Getaway to the Falls"

5
Dianna M, South Amboy, New Jersey 04/08/2019

We had the opportunity to visit Niagara Falls in Ontario, Canada last weekend. Check in process was taken care of quickly. Staff were very helpful and professional. Our room was clean and nicely decorated with a king size bed. Bathroom clean and updated. Had soap and shampoo dispensers on shower walls. Very convenient. They had a real nice courtyard with indoor pool.and play yard for kids. There was a bar area in courtyard that opens in the evening. There were a few disappointed things on the hotel. Breakfast not included and parking fees. There is a separate restaurant on site which offers great meals. You can charge to your room or pay out right. Prices are reasonable. The WEGO bus stop is in front of the hotel which was a plus.Overall we had a great stay. My husband John still missed his Best Western waffle with BW in the waffle as reward members that was his favorite perk. Despite the all that Definitely would recommend.

"NO "PLUS""

2
William D, Bishop, CA, United States 30/07/2019

This hotel is over priced. No breakfast is included (PLUS?) and they charge extra to park in their lot! It is convenient to catch a bus to the falls. The room and bath are small and outdated. We belong to the Gold Crown Club and this is the most disappointing Best Western we've ever stayed in.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello William, My sincere apology for any aspects of your stay that weren't in keeping with what you've come to expect form our brand. It saddens me to know that we didn't deliver the value you anticipated as a member. I hope you will consider giving us another opportunity to restore your faith in us, please don't hesitate to reach out to me directly should I be able to further assist. Regards, Myriah myriah@cairncroft.com 905-356-1161

"Very good experience "

4
PKH624, Dudley, United Kingdom 23/07/2019

Stayed just the one night whilst on a tour. Well situated for exploring the area, falls in particular. Rooms are of a good size, and beds comfortable. Somewhat strange that the wash basin is in the main room, and not in the same room as the loo and shower, but not a real issue. Shower hot and powerful. Rooms on two floors surrounding a roofed swimming pool and tubs, great for relaxation and with slides for children. Attached to a great Irish pub restaurant. Well recommended

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking the time to share your review, It was a pleasure to host you. We are thrilled to hear that you enjoyed our convenient location and comfortable accommodations. We hope you will consider returning should your travels bring you near! Regards, Myriah C

"Was okay, but be ready for extra charges..."

3
User 22/07/2019

We stayed at the BW Niagara as part of a group for a baseball tournament. We were given a group rate with price guarantee. When checking out, my bill did not match the group rate price, plus there was an additional $12 per night for parking and a tourist tax that they would not remove from the bill. Be prepared for the extra $20+ per night.

"Exellent Experience"

5
srcharpentier, Meriden, Connecticut 22/07/2019

The BW Cairn Croft Hotel was excellent, great staff, very clean, nice pool to enjoy, and Best Western is always clean which causes us to book all of our hotel stays at Best Western no matter where we go, including Cornwall, Onterio. The Cairn Croft Hotel is in a location that also allowed us access to all the needed attractions and resturants. The staff called us a taxi which made things much easier. The taxi no kidding arives in less than 2 minutes. Thank you BW for the continual satisfaction!!!

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, We are happy to hear that you appreciated our fantastic staff, clean and comfortable accommodations. Thank you for sharing your kind words with us. Your loyalty to our brand is appreciated and we look forward to welcoming you back again! Regards Myriah C

"Exceeded Expectations"

5
cmfarooq, Geneva, Illinois 12/07/2019

Nice and clean room. Easily accessible pool for kids. Good for family stay in that area. Use the WEGO bus station for transportation to the falls. Good restaurants close by including Tim Horton. Recommended.

paulcV6730FD, Duty Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving your review, it is good to know you appreciated our accommodations and convenient location. Many thanks for your warm recommendation, we look forward to your return! Regards, Myriah C

"Nice Faciy"

5
Cmlingel, Bremerton, Washington 10/07/2019

Great location. Hotel was very nice and great onsite restaurant. Breakfast NOT included unless in room package. Also charges for parking. Went on Over the Falls tour which picks up and drops off in front of hotel. Very convenient.

"Great services"

5
Explorer02774139082, San Antonio, Texas 04/07/2019

Thanks for the great service , the customer agent was very helpful and detailed about information , thanks a lot for the great service and everything else, it will be great if you add free parking and free breakfast

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for leaving us your review, Our team is always happy to help and I will make sure they receive your compliments. Should you wish to stay with us again in the future I encourage you to reach out to us in regards to any packages we may have available in regard to your wish of breakfast and parking. I look forward to an opportunity to welcome you back again, thank you for staying with us. Regards, Myriah C

"Fabulous overnight stay!"

4
Healing frequen... r, burlington 02/07/2019

Although this hotel is a little away from the bulk of the sights it is well worth it. We stayed on third floor parking side and it was blissfully quiet.Although not shiny and new it offers great standard of care with nicely appointed rooms and bathroom. No safe which surprised me a bit. Staff were prompt, courteous and accommodating. The beds here are quality just replaced a year ago by Simmons beauty rest!! Not soft not hard in fact I asked as we plan on purchasing in near future! Yes they were that nice! There is an atrium in back housing a four foot deep pool which had refreshingly tepid water. Two hot tubs, playground kids and a bar for adults. I would stay here again for sure.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, It is wonderful to read that you enjoyed your recent stay with us, thank you for taking the time to share your feedback with us and other guests. We are glad that you enjoyed our amenities and recent updates, we look forward to welcoming you back again in the future. Regards MyriahC

"Great place, great staff,"

4
Anita M, Huddersfield, England, United Kingdom 02/07/2019

The hotel is a bit further back from the main area of Niagara, and getting to our rooms was a bit confusing as it all based around a central courtyard to houses the pool. Very pleasant hotel if you are staying on a budget. Friendly staff.

"Best golf and hotel package in Niagara Falls"

5
User 29/06/2019

The Carin Croft is a great hotel, but the staff, the food/bar and the golf package make it truly exceptional. It starts off with a professional and friendly welcome at the front desk. We then got into our comfortable and clean room that was convenient to the indoor pool and then we headed to the Irish Pub. The pub has a huge variety of beers on tap, lots of bourbon choices and a wide range of Irish/English food. Our party had fish and chips, bangers and mash and Indian Curry, all prepared perfectly and served with a smile. We then walked over the the casino (which was like a 30 min hike and we took a cab home) but the hotel is fairly convenient to all the sights and tourist attractions but just far enough away to stay out of the crazy fray around the falls. The next day we headed over to the Thundering Waters golf course, which was arranged by the Carin Croft staff and we were treated like VIP's when we arrived because of that. Cool course with every hole different. Not long, but lots of trouble and just a fantastic suggestion by the hotel staff. Everything went well during our visit and we will be back for another stay at the Carin Croft.

"Great for a family"

4
Luvinspoonful, Rotorua, New Zealand 27/06/2019

Covered swimming pool and smaller spas make up the central area with rooms surrounding it. There were some complaints about the pool closing at 10, but frankly - I'm grateful (not traveling with children). Centrally located for easy access to Wego (shuttle round Niagara and down to the falls - $9 ticket that lasts 24 hours can be purchased at front desk in lobby) with McDs, Red Lobster and other restaurants within easy walking distance. Rooms are clean, a little dated and beds are very comfortable. If you want to walk to the falls expect a 40 minute walk down and a little longer back (because it's up hill)

"Grateful"

3
User 24/06/2019

Our stay started out fantastic with the hotel taking the original cost off the room and applied a lower rate I found online. Now who wouldn't like a lower rate for their hotel room? Thank you so much best western for accommodating us. As soon as we walked in we were greeted by 3 smiling female staff people behind the desk, waiting to check us in. It was refreshing to see the smiles thank you. It was my first time being at this particular BW and it was a great setup with the pool being in the middle of the hotel with a tropical look and feel to it. We were disappointed that the pool closed at 10 pm. Maybe you could have adult swims from 10 pm to 11 am? We tried to get into the restaurant there "Mulligans", but none of the staff acknowledge us standing waiting to be seated. Only one side of the restaurant was being served as they shut down the one side for the night, so needless to say they weren't full to be that busy not to tend to us. This kind of behaviour from the staff at the restaurant was extremely rude and uncalled for. The security at the hotel was amazing and did their job well. Thank you to the staff person who helped us find our room and helped us with our luggage.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for your comments. We are happy to see how pleased you were with the hotel experience. I will speak to my F&B department about the issue you encountered in the pub. The lack of service you received is unacceptable and not consistent with how we run our business. This will be dealt with right away. I sincerely hope that we will have the pleasure of serving you again in the future. Regards, Paul C.

"Great value. I highly recommend."

5
User 19/06/2019

For this trip to Niagara, I was a bit hesitant about choosing Best Western because it wasn't within a 3 minute walk from the Falls. I was happy to discover that there is a WEGO pick up area direcrly outside the hotel - the ride to Clifton Hill and the Falls was under 10 minutes. Huge plus! The hotel is also next to a reasonably priced supermarket and restaurants are within walking distance. A great buffet is even about 3 minutes away by car. What I liked most about the hotel was the cleanliness, quick and easy check-in, strong Wi-Fi (my friends who visit Niagara have complained about this at other properties), and the willingness/flexibility of the team to accommodate my request for a microwave in the room. They paid attention to the little details - like having bags at the pool for wet clothing. The check in staff was friendly and professional. I was sold before my arrival because of how quickly they responded to my messages; that set my expectation and I was not disappointed. I would choose Best Western again.

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking the time to leave your review, It is wonderful to hear that we exceeded your expectations during your recent stay. Your compliments to our team are greatly appreciated, we look forward to welcoming you back again during your next visit to Niagara! Kind Regards, Myriah

"Nice and clean"

5
User 14/06/2019

I stay at a lot of hotels,mostly higher rating than this because I'm always cautious of budget rooms. This was for business so no choice. It definitely was better than I was expecting. One of the cleaner and nicer places I've stayed in as far as budget rooms go. Hotel itself may be a bit dated but they did a great job with it. Really nice Irish bar with friendly staff and good food. Room was immaculate. I would definitely come back.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for taking time to let us and other travellers know how much you enjoyed your stay with us. We appreciate the feedback and hope that we will have the pleasure of seeing you again soon. Please reach out to us directly for any reservation needs. Regards, Paul C.

"Great value"

4
steve c, toronto 09/06/2019

Nice location close to lots of restaurants but a 40 minute walk to falls. It's an older hotel that has been nicely updated. Some of the bathroom fixtures show their old design but everything was very clean. It looks like it once was a motel that they covered the center area and it now a large pool and gathering place with a big projection screen. The rooms were humid because of the pool but will dry out after you activate the hvac for a while. Hvac fan cam be noisy. Bathroom sink is located outside the bathroom. Front desk was friendly. Parking for $12 per day. Recommended.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning Steve, We are very happy to see that you enjoyed your stay with us. Thank you for writing a review on TripAdvisor. We appreciate the feedback. Thanks, Paul C.

"Good and Bad"

3
User 03/06/2019

The positives are the friendliness and efficiency of the staff and the pool, hot tubs and kids play area. It is also a good value for the area which is generally high-priced. Unfortunately, if you are hoping for a good night's sleep I would go elsewhere. The room doors and walkways almost all face the pool area where people were loud and partying until the early a.m. hours. Also the beds were squeaky and not the best.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for your comments. We are pleased to hear that you were satisfied with the friendliness and efficiency of our staff. Regarding the noise In the courtyard, we apologize if you were disturbed. We do have security and supervisors that monitor the space regularly to ensure folks are not in the public areas after 11:00 am. I will pass your comments along to our Rooms Division Manger and head of Security. Thank you, Paul C.

"Business trip"

5
Camper18978347205, London, Canada 30/05/2019

Wonderful place to stay! Room was very clean, and lots of towels. Had dinner at the hotel restaurant, and the food was great! Lots of parking! Front desk staff were very friendly and helpful! Will definitely stay here next time I'm in town. Thank you!

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for the review. We are glad you chose to stay with us and enjoyed it. We hope to see you again soon, it really was a pleasure having you as our guest! Regards, Myriah C

"Leisure trip to Niagara Falls"

5
User 27/05/2019

Good service, excellent room, clean and neat hotel and surrounding, excellent customer service at check-in and check-out, nice and helpful staff overall. Very good location, close to downtown and lots of surrounding attractions

"Lundy's Loveliest Jewel"

4
lorut, Hamilton, Canada 25/05/2019

I opted for a Niagara getaway a bit further away from the tourist stuff and I was not disappointed. Seconds away from a No Frills, a McDonald's and a Subway, my parent-feeding-kids-job was extremely no-fuss and easy. Worth it!!! Great (indoor) swimming too - gorgeous shrubbery and trees surround the 2 hot-tubs and the sun-drenched pool.

"Disappointing"

2
User 25/05/2019

We've stayed here before and had a good time with friends, however, after our last stay we will never visit here again. The hotel staff did their best and the facilities were ok. The pool area was often over crowded but it was ok as it was a busy time, however, the manager Chris needs people skills.

"Niagara Falls Gem"

5
User 22/05/2019

This hotel was a great place to stay. The staff were very friendly and the rooms were spotless. It had the amenities a traveller would need or want.We stayed one night on this trip but have stayed here in the past. Have never been disappointed. Highly recommend this hotel if you are looking for a place that is well maintained and reasonably priced.

"Great stay for families"

3
Stranger82Kitchener, Kitchener 20/05/2019

The only reason I am giving 3* is the location (far from Clifton Hills and even further from the Falls) and the $12 parking/day as it should be included considering is not prime location in Niagara Falls. But the hotel is very clean, rooms are basic, a bit small, average bathrooms with standard amenties: fridge, TV, 2 queen beds, well I would say everything that you would need, nice beds and very, very clean. The highlight of the hotel is like everyone said the courtyard with the heated pool, 2 jacuzzi, many seating areas, bar, TV, even a great playground for kids. The courtyard is very inviting, great time to spend for kids and adults as well, we just loved it. It was very clean, modern, green space, just beautiful, great idea. It would definitely help against the location far from attractions if parking will be included in the rate and maybe breakfast included. The only positive side of the location is close to McDonalds, Pizza Hut, No Frills, Shoppers. Overall we had amazing May long weekend at a reasonable price, staff was helpful and friendly.

"Good for an overnight"

3
SimonsReviews1967, Winchester, United Kingdom 17/05/2019

Good location and friendly staff. Room was spacious but it felt a little tired. Hotel is a bit quirky with many rooms opening out onto an indoor pool so you need to make sure your curtains are closed. Was a bit noisy with room next to pool and constant smell of chlorine. The restaurant in hotel was brilliant. Oversll not a bad place to stay for one night.

"Exactly what I was looking for"

5
Wander32085845701, Ontario, Canada 13/05/2019

Stayed with family and my young children for the weekend. Perfect for kids. Pool area was clean and well kept. Loved the courtyard room as once kids in bed you had a place to relax and have some adult time without disturbing them. Chlorine smell is strong in these rooms. If sensitive to this be aware. Check in and out was great.

"Another awesome stay"

5
bezeb00, Cottam, Canada 12/05/2019

When I travel to Niagara, I always stay at the Best Western Plus Cairn Croft Hotel. I take advantage of their many offers including a voucher for the pub, breakfast and parking. I have been staying her for many years and have never been disappointed. I have stayed here for both work and leisure.

"Night away"

4
bridgone, Mount Forest, Canada 11/05/2019

Off season, quiet, nice, clean visit. Paid a few dollars for fireplace and jacuzzi. Nice room, great views. Bed comfortable. No complaints. Staff friendly. Did enjoy the pool. Nice setup, lots of trees and plants. Tropical feeling. Great getaway.

"Sadly disappointed."

1
Wander24883950354, Toronto, Canada 11/05/2019

The Irish pub attached to the hotel was the best thing about it. Service was exceptional and food was fast and consistently delicious. Most of the staff in hotel I encountered were rude and unhelpful. Bad mix ups with parking bills and room reservations. Bed was lumpy too. Did not enjoy my stay here.

"Rooms are dated, dark and dingy."

3
Anspray, Toronto, Canada 11/05/2019

Seemed like a clean hotel. The rooms are dark and dingy and very dated. The carpets look like they have been around awhile. Rooms that are beside the courtyard are loud all day until 11 ish. Would stay again if we wanted a cheaper option than most hotels in the area.

"A Family Tradition"

5
GuessWhereWeWent, Grimsby, Canada 08/05/2019

Up until a couple years ago when my cousin and I had graduated, our families would spend our march breaks here. The staff was always friendly, warm and welcoming. House keeping is great, rooms are clean and fresh. It's a great place if you've got kids because of the indoor court-yard pool and play center, you relax by the pool side or patio while the kids play. Doc Magillagan's is the on-site restaurant/bar that really feels like an Irish pub and has live music often.

"Reasonable hotel in Niagara"

4
Auscoach, Brisbane, Australia 08/05/2019

The hotel is quite good for its type. The McDonald's near by is a bonus as there is nothing on the street of closed down businesses. You are a good 30 minutes walk to the main part of town. Niagara is a cheap broken down town who's idea of entertainment is Vampire shows, gambling dens and the like. Niagara is cheap and tacky with the only redeeming features being the falls. So the Best Western is a reasonable motel in a poor neighborhood and I am not going to rate it lower because of the area it is in. Its a reasonable place with clean rooms if rather old fashioned. You go there to see the falls, stay a night then head off to somewhere that has better prospects.

"10 year Anniversary trip"

5
Connector17974097888, Lancaster, Pennsylvania 07/05/2019

I randomly came into the hotel to see if there was a room available for the night. There was, so I booked a 2 queen room as this was in our price range. Upon finding out we were celebrating our Anniversary they gave us a free upgrade and complementary bottle of wine. Wonderful room with great amenities.

"Fun at the Best Western Plus"

5
User 03/05/2019

Our family decided to go to Niagara Falls for a few days. There were 6 adults 2 toddlers and a young baby. The weather on the Saturday was cold and windy. Our rooms were located around the pool of which we took full advantage. This hotel is very family friendly. The staff was friendly and accommodating and our rooms were immaculate. We had a fun few days in spite of the weather.

"Great stay"

5
User 30/04/2019

I stayed at the best Western for a weekend getaway Was a van tastic stay I would recommend to get a main floor room especially if you have kids because that way it is level with the floor and asked for a courtyard room so that way you can get access to the pool we had a courtyard room and it was wonderful easy access to the pool steps away is an arcade for the kids there's two hot tubs pool was nice and warm perfect temperature right at the p was a van tastic stay I would recommend to get a main floor room especially if you have kids because that way it is level with the pool and asked for a courtyard room so that way you can get access to the pool we had a courtyard room and it was wonderful easy access to the pool steps away there's an arcade for the kids there's two hot tubs pool was nice and warm perfect temperature rStaff was very friendly price was reasonable although I did go on a weeknight

"Golf Trip Hotel"

5
Hyundai2008, North Bay, Canada 28/04/2019

Have stayed at the BW Carin Croft a number of times during our golf trips in the spring and fall. Accommodation is great, close to restaurants and the Outlet Mall. Hotel is very clean and accommodating.

"Very good value"

4
User 27/04/2019

My family stayed 2 nights for a dance competition. We asked for a microwave and fridge in our room as we have severe food allergies. They upgraded us to a family suite at no extra charge to ensure we did. The room was so big and had 3 queen bed, microwave, 2 fridges and a bar sink. The room was very clean. I think the pool area was just renoed. It was clean and very nice. The glass enclosure let in lots of sunlight. I highly recommend this property.

"Don't stay beside the pool area if you want to sleep"

2
KL730, London, Canada 27/04/2019

This hotel suited the needs of our group as we were looking to celebrate my mom‘s 60th birthday and retirement with pool adjacent rooms that we could sit outside of once our babies had gone to sleep at night. The lobby was gorgeous and it was such a perk to have the Irish restaurant located right in the hotel for us to go to dinner at. My only complaint is that our rooms were well worn looking and very loud to stay in! Right up until 11 PM at night there were kids running fast (I'm talking chasing and sprinting) past our room screaming and large adult parties playing music and drinking and laughing loudly. I'm not against people having a great time on their vacation but there was literally no way we could sleep with the noise travelling through the window and door to our room. Perhaps next time we would try a room nowhere near the pool area.

"Good comfortable hotel with everything nearby"

4
amitm121, Accra, Ghana 23/04/2019

We were here for 2 nights this Easter. We were there with a big group. The hotel is very quite. The rooms are very clean with a fridge and coffee machine. There is no microwave in room but one there in common area. The fitness centre is good along with a indoor pool. The hotel has super market, bar and other things nearby. The hotel is around 25-30 min walk from niagara falls. Major attractive Clifton hill walk is 15-20 min. We did not have breakfast included so not sure about that.

"Avoid the attached restaurant"

3
Ricnix, Toronto, Canada 21/04/2019

The hotel is a good bet for families as the pool area is lovely and a great place for kids to spend time. Overall we found the hotel to be fine. Our bathroom was odd with an extremely small shower but otherwise it was comfortable. Our only complaint is the attached restaurant, Doc Milligan's. We were a party of six, two of whom were small children. We waited well over an hour for extremely mediocre cold food. A request to speak to a manager resulted in a brief and dismissive “I'll look into it” and never to be seen again. During our long wait, we requested water for the table and didn't even receive that. An extraordinarily disappointing dining experience start to finish. Some of our party are locals in Niagara and were embarrassed by the poor service and subsequent disappointing meal. There is absolutely no reason to visit this establishment.

"A Traveler's Paradise (especially if you have children)!"

5
Robert D, Damascus, United States 21/04/2019

The value and convenience of the BW Cairn Croft cannot be over-stated. You are right on Lundy's Lane which takes you EVERYWHERE in Niagara, plus once you park your car, there is a McDonald's on one side, and a 'No Frills' grocery store on the other side (plus a FANTASTIC restaurant onsite). Parents traveling with children...this place is for you. Young couples...this place is for you. Anyone & Everyone...this place is for you. The LARGE atrium/botanical garden had a large pool with 2 Jacuzzi's, a pool side bar for drinks & snacks (part of the tasty & well-priced / attractive-looking Irish Pub...family friendly restaurant) and an indoor play area for the children. Think how helpful that will be winding down at the end of a day, or if there is bad weather...your meals and entertainment are taken care of. They also have a secured WPA2 WiFi connection for safer internet use, and a well-equipped exercise room + a laundry room. Everything you need is here. Mostly. I am in a wheelchair, and there can be more wheelchair (not just 'handicap', because most 'handicap' people I see can all walk) accessible parking places by the 4 entrance doors. Although there are 2 large, accessible bathrooms (1 in the Main Lobby by the restaurant, and 1 by the gym), my actual hotel room did not have an accessible bathroom (no problem -- the one by the gym was just a few doors down, so no biggie). I WOULD DEFINITELY RECOMMEND THIS CENTRALLY-LOCATED, GREAT-VALUE hotel for travelers to rest, relax, and enjoy in {*with a cautious reminder to anyone actually wheel-chair bound, but then again, I don't think I've very staying in a actual wheel-chair accessible room in Niagara Falls, Ontario, Canada...still, I recommend it for everyone else}. Well-situated, great amenities, super staff, awesome bargain...a very comfortable stay where you can truly relax on vacation and not have to worry about anything. I travel often to Niagara Falls, and I would certainly come back (especially if they outfit a few rooms with wheel-chair accessible bathrooms & more wheelchair accessible parking spaces -- other than those 2 minor hiccups...a PERFECT stay, truly, really was...100%. Thanks BWCC!). Enjoy your visit at the BWCC, it will be worth it.

"Good Location. Good Amenities. Great Staff. Great Service."

4
Aaron B, Hartford, United States 17/04/2019

Good not great location. 1 mile or 2km away from the falls and/or entertainment area. PARKING IS NOT FREE. No breakfast. Pool area is an attraction itself. Pub is attached to the hotel. Buffet close by.

"Frat party meets playground"

3
DrASToronto, Toronto 15/04/2019

Stayed here this past weekend April 13th - the place was chaotic. While the rooms were clean and comfortable and what one would expect for a three star hotel (e.g. there is a sign in the room telling you how much they charge if you take a towel and that they will count them - I have never seen that before - and there are shampoo dispensers rather than bottles etc) , the main pool area and play area were chaotic and crowded with what felt like a frat party. There were several men drinking beer in the hot tub itself, grown men diving into the shallow end, unattended children running and doing cannon balls into the pool, and in the area surrounding the pool there was a large family reunion going on where everyone was drinking and they were playing loud music. Many people left their children unattended and the kids were poorly behaved in the pool and were running on the play structure in wet boots and wet bathing suits and there were preteens running in the play structure even though they were too tall. The arcade games were largely not working and so in the end there was very little enjoyment here with the chaotic pool and men drinking in the hot tubs and unattended children running everywhere. It was so crowded and chaotic and completely unenjoyable. I realize the pool is not supervised but honestly there should be some oversight from the management. I will not stay here again unless it is midweek and I can be assured there are no family reunions or large group events taking place. FYI Parking is $12//d which is fine - but it surprised me as I had assumed given the off the main strip location that it would be included, Also, I had picked a tower room because the reviews had warned me the courtyard could be noisy - however we heard people running around late into the night above us even in the tower and the walls are thin - we could hear feet running above us quite late into the night!

"Amazing Hotel, I will be staying there from now on!!!!."

5
Roving41434475690, Milton, Canada 15/04/2019

We arrived very late on April 14th. The front desk staff were amazing in getting us checked in quickly. Because we arrived so late we were offered a late check out at 1pm and not 11am. This was amazing of the hotel to do for us. The room was amazing. It was clean and all amenities were in working order.. I will be staying there from now on when I come to Niagara.

"Clean Hotel room at rear need revamp"

3
128mariep, Bunbury, Australia 14/04/2019

We stayed at this Hotel when touring with Cosmos and were allocated a room with pool view. The room was a little dated but very clean. It was a little humid when exiting the room into the undercover pool area. We toured in June 2018. We walked into town to view Niagra falls and it was an easy walk for us, however you can easily take the bus service for very little money. We did not have breakfast at this Hotel but Pub next door is really good and serviced thru entry from the Hotel. The staff were over accommodating when I found upon leaving I had lost an item of jewellery and fortunately the room staff had found it and with only a couple of emails to and fro the staff had mailed the item home to Australia. I cannot thank them enough for this.

"Great Family time!"

5
User 09/04/2019

My kids absolutely love this hotel! The Staff were all great and very helpful. We loved that our room overlooked the pool! It was also great to have an indoor playground as well! The rooms were clean and well taken care of. We will definitely be going back!

"Nice Hotel Fair Prices"

4
Patricia L, London, Canada 07/04/2019

This hotel is nice, the king room with fireplace was very spacious and bed was very comfortable. The pool was nice and there is a a play place for younger kids. The restaurant food is good price but quality was only OK. Internet was inconsistent the second night when the hotel was super busy so ended up having to use my data.

"Good amenities"

3
User 03/04/2019

Cheap knock off of a great Wolfe lodge. More expensive then it should be. But I have been twice and will be back for an easy weekend away with the kids. Staff are okay, rooms are okay, everything was clean

"Nice family place"

4
Missmissy666, Windsor, Canada 02/04/2019

When we arrived the people were very friendly n helpful. The room we stayed in was clean n cozy. I booked last min so i was thankful that they had room for us. We were there for 2 nights n the kids loved it.

"Winter Getaway"

5
SeniorTraveler2018, Ontario, Canada 31/03/2019

This is a great hotel to getaway to if you can not go south. It has a pool and 2 hot tubs with tree lined courtyard under a glass roof. The Irish Pub has good food and beer, of course. There is a gym, computers and free wifi. The bus service which is 8.00 for 24 hours or 12.00 for 48 hours takes you to many attractions including the theater, casinos and the Falls or just site-see. There are banks and shops within walking distance, too. We found the staff to be very friendly and helpful.

"Excellent hotel"

5
Christina_D_T123, Milton, Ontario, Canada 25/03/2019

We spent the night with our son's hockey team! Great service. The hotel was small enough that you could keep track of the kids easily the pool and hot tub area and courtyard was excellent. Great playground for younger kids too!

"Great place for families."

4
connieg435, Franklinville, New York 23/03/2019

The courtyard rooms are very nice for adults traveling with children. They offer direct access to the pool, hot tubs, playground and arcade. We were able to allow our granddaughter to play in the courtyard area while we were sitting at the table outside of our room relaxing. The onsite restaurant/bar had a nice selection of food and beers at a reasonable price. However, the menu was not geared toward children.

"Amazing Amazing Amazing!"

4
User 21/03/2019

WE LOVE THIS SPOT! We have continued over the years to stay at only THIS spot in Niagara! From the staff to the restaurant! The rooms to the pool, everything about this hotel is great! We've stayed as a couple and came with our kids The staff always go above and beyond to help you with everything you may need! The restaurant in the hotel never disappoints and has amazing nightlife as well! The pool and hot tub is our favourite part of this place! The room is always warm and so is the pool! There is a bar outside pool with TVs to watch the games from the pool and hot tub!! The play area/jungle gym and arcade are my kids fave part too! The location of the hotel is perfect for all attractions and the price is always great! It's honeslty our favourite hotel for all these reasons and we have traveled all over! Can't wait to be back!

"Looking for a Great Place to Take the Grandkids? This Is It!"

4
Bonnie G, London, Canada 19/03/2019

I've stayed here many times over the years, first with my own children and now with two of my grandchildren (ages 5 & 9). The thing I love most about the Cairn Croft Hotel is that there is plenty to entertain the kids after a day's outing to Clifton Hill or other local attractions. I rented a Courtyard room for March Break for myself and two of my granddaughters. If you are looking for a quiet room, a Courtyard room will not be to your liking. However, if you are looking for something accessible to the pool, hot tubs, play area, and mini arcade - the Courtyard rooms are for you. Each Courtyard room has a patio table and chairs directly outside the room in the Courtyard area. It's a great place to sit first thing in the morning to have a coffee and watch the kids do laps around the Courtyard as they burn off early morning energy waiting for the pool and play area to open at nine. (Note, there is no shallow splash pool for young toddlers and babies so swimmies or life jackets are definitely needed as the shallow end of this pool is approximately two and a half to three feet deep.) The Courtyard area itself is very attractive with a growth of lush greenery, poolside and room-side seating, an abundance of seating options ranging from deck chairs, to patio sets, to sofa sets. In addition to the pool and play areas there is a huge TV screen, and bar counter where you can order meals as well as beverages. The hotel restaurant serves great food but could get costly with kids in tow. In that regard, the hotel is conveniently located close to additional food places (Flying Saucer Restaurant for example) and has a grocery store on one side of it and a McDonald's on the other. Our room was comfortable but dated and the pillows leave a little to be desired, but truly, I'd trade tiny pillows for the wonderfully energizing atmosphere and friendly responsive staff at the Cairn Croft Hotel any day. The small in-room fridge came in handy for snacks and drinks. There were two doors in and out of our room - the patio door that exited into the Courtyard and the single exterior door that exited into the parking lot. The parking lot door is in serious need of weather-stripping or perhaps, even a new door. It was cold and extremely windy a couple of the nights we stayed and the cold draft through that door was intense. The room was warm as we kept the heat higher but when walking to the bathroom you were assailed by the cold seeping through the door. Had we not been able to maintain a good temperature in the room otherwise, I would have been talking to the front desk about the cold wind blowing through the door. The only trying part of our stay here, was parents - parents who don't adequately supervise their kids, and parents who drink too much and then fight about it in the Courtyard at 1:00 AM. Some of the older kids in the pool and play areas engaged in behaviours that physically endangered other children, with no parent stepping forward to tell them to knock it off so it was left to other parents, grandparents or adults. This isn't isolated to this hotel of course, but given that the hotel is very attractive to families, it is worth noting and being prepared for. Not only will you be looking after the children in your care - you will by default, likely be looking after a few others as well. There are other hotels with swimming pools, with often cheaper rates, and closer to Clifton Hill - many of which I have stayed in and really didn't mind at all. They are great for a night or two but for an extended stay beyond that - Cairn Croft Hotel is my first choice when travelling with my grandchildren. What keeps me coming back to this place is the family and kid friendly atmosphere. This is a hotel where you could stay for an extended period and keep children fully entertained without even having to venture out. The price is right. The employees are outstanding. The location is convenient to many local amenities and there is parking right outside the door for those who drive and a WEGO stop out front for those who prefer to bus it.

"Great place to spend the night"

4
Brianjlosh, Toronto, Canada 19/03/2019

I stay at the Best Western Cairn Croft at least 5 times a year. On my last visit i was there with my wife, my daughter and grandchild. They were so nice at the front desk and found us a room next to the pool. There are games and an activity center for everyone. The food at the restaurant is like eating a home cooked meal. I would recommend a stay there.

"Hockey tournament"

3
User 19/03/2019

We stayed here 3 nights for a hockey tournament. Our kids enjoyed the pool and courtyard area very much. Overall it was an okay hotel but it could use some improvements. We stayed in room 112 off the courtyard. The room has some updates but has not been fully renovated like those in the tower. The carpet was gross. Also, the room is next to an exit with a vey loud fan. Lastly, the air quality in the courtyard is poor. The smell of chlorine is quite intense.

"A pleasant stay - even at March break"

4
User 17/03/2019

Stayed here twice now - 3 mid-week days each visit. First was great, centre piece is an indoor pool area with surrounding patios, and pool side rooms. Quiet, bright and peaceful - second stay was March Break - lots of happy kids, pool area a wild place in the afternoons - but still a great stay. Staff friendly and helpful. If you have kids book a pool area room, If you don't or if you hate noisy kids - stay on a higher floor. Two stays - both great.

"Awesome!"

5
Travel04404583442, St. Catharines, Canada 12/03/2019

First ever family vacation. It was amazing. Clean friendly service. You had our room ready for early check in. The courtyard is absolutely beautiful. The restaurant food and service was amazing. I have nothing bad to say. Just wish you had a local special rates.

"Not the greatest"

3
Firstimer13, Windsor, Canada 11/03/2019

Had a courtyard room. Expected a little noise, but this was ridiculous. Need to re-evaluate "quiet time". I understand you make your money off hockey teams...but there are other people at the hotel. Not totally the hotels responsibility..parents responsibility too.

"Perfect for family with small children"

5
David O, Toronto, Canada 08/03/2019

This was a great place for my girls (ages 4 and 2). The pool is fairly warm and a decent size for small kids - its not huge but perfect for kids, even with floaties and pool toys. The playground right beside the pool is great - It's for slightly older children (my 2yr old couldnt use it) but there was lots of space in the courtyard for her to run around. The staff are amazingly friendly (especially Steve who offered us bedrails and checked in on how our stay was going every time we saw him!!). I found the front desk staff very helpful and friendly. They even have bedrails for the beds if you need! I was advised when I called that the courtyard rooms can be noisy on the weekends so we booked in the tower and it was very quiet. They also advised me on which weekends to avoid given the large number of teams staying there - so your best bet is to call and chat to them about what else is going on the weekend you plan to stay. The food at the restaurant was good and service was quick - not many healthy options. We were so happy with our stay that we are already booking again!

"Tropical and Relaxing"

5
TFC9, Toronto 03/03/2019

We stayed here for 4 nights for the family day weekend and enjoyed it quite a bit. We made sure to book a room in the courtyard where the pool and hot tub is and where the temperature is a constant 25 Celsius. That was quite relaxing; it was all the more relaxing because you can take your own beverage into the courtyard area and even your own snacks. The room was not great because the heater would turn on in the middle of the night and the bathroom door was sticking. The Irish bar attached to the hotel is absolutely beautiful. The food is good for breakfast and the service is great. Location wise it's a very quick 5 minute drive to the falls area - in the winter of course parking was plentiful. So while the area is very commercial it is actually quite convenient if you're looking for pizza (5 places), other fast food or other restaurants (Red Lobster, Swiss Chalet, etc.) There's even a tiny gym in the hotel, a comic book store across the street a No Frills right next door. Also a large children's jungle gym that we didn't really need because my kids were too old for it. Overall a good experience.

"Comfy stay"

4
Tracey M, Toronto, Canada 25/02/2019

Mattresses were brand new and super comfortable. Lobby/Reception area nicely renovated. Room was clean. The courtyard was a nice touch , but we forgot our bathing suits so I couldn't tell you how the pool/hot tub was. We had breakfast at the restaurant (not included) and it was good.

"Fantastic stay!"

5
DayTrip11164609426, Woodstock, Canada 25/02/2019

Never had a bad experience with this hotel! Clean rooms and quick to help if their is an issue with anything great experience as soon as I entered the establishment! Take in everything the hotel offers and the pool area makes you feel like you are on a tropical adventure!

"stay at best western plus cairn croft hotel"

3
bbround, Toronto, Canada 23/02/2019

Other than the constant partying and very loud noise levels at 1 am in the morning. And children running and screaming down the halls at that time! It was ok. check in and out was nice breakfast at pub was very good!

"fireplace"

4
B K, Oshawa 21/02/2019

If you love sitting in front of a fireplace, this hotel is a must. The beds are comfortable and its not far to the major attractions. The onsite restuarant has alot of character. Don't forget the hotel does charge for parking.

"Very busy and popular hotel"

4
Cameron B, Barrie, Canada 19/02/2019

This was a" family day" stay. I have stayed here many times over the years and will continue to do so except for family day weekend. The hotel was very busy and very noisy. What can you expect on such a day? Anyway, brand new hot tubs in the courtyard were pretty fancy!! The hotel is always clean and the staff were great as usual.

"Very nice"

4
gonnatraveltheworld, Toronto, Canada 18/02/2019

We had a very good stay at this hotel. If you have children it's a gem. Very good pool and two hot tubs located on the main floor in tropical setting. It was very crowded in the pool area and WAY too many people in each hot tub for it to be safe. Didn't seem to be any life guareds so watch your kids carefully. Found the hallways noisy and a big gap under the door didn't help with the noise. The room was spotless, the bed comfortable and clean. The TV was in good working order too. The bathroom was very clean with clean towels. Appears they've had a lot of issues with theft as they ask you to verify the number of towels, washcloths etc when you arrive if after checkout that amount of items in not there they say they will add it to your bill(Nice try but i think my credit card company may have something to say about you adding charges after i've signed for certain amount for my stay) No bottles of amenities just two huge refillable shower dispensers with shampoo and shower soap,so no taking the shampoo home. Hahaha.The price was good so no complaints there. An onsite restaurant/pub was nice too and the prices at the restaurant was affordable. Having a coffee maker, fridge and microwave was nice too. No Frills is right beside the hotel. Like i said if you are older and going for a quiet weekend this is not the place for you. Great for kids and grandkids.

"Hockey tournament "

5
everett61, Listowel, Canada 18/02/2019

This is a well run operation , with great beds and friendly staff . The pool area is under construction ,to put in better hot tubs and the onsite restaurant is great . We are always treated great here , year after year .

"Unclean rooms"

1
User 18/02/2019

First room had dried urine on toilet seat, moved to another room which had long black hairs in shower and on the towels in the bathroom. The towel in the sink area had something crunchy and pink like a stain on it....very unacceptable!!!

"Great New Years"

4
Ivan S, Toronto, Canada 12/02/2019

It was New Years and pretty much all the hotels in Niagara Falls were about 4 times the regular price. This hotel room I got was in the Courtyard right in the pool area. The room was clean and the beds were comfy. My second New Years there and I think it's the best bang for the buck.

"Our Home Away From Home"

5
Mike D, Minden ON 11/02/2019

We visit the Niagara region once or twice a year, usually in the 'off ' season when tourist crowds and Hotel rates are at a minimum. The Cairn Croft has become our favorite place to stay. It's close to everything, but not in the centre of the hustle and bustle. Friendly staff, super clean and modern rooms, and an excellent restaurant connected to the lobby. It really is the perfect place to stay while visiting the area. Got kids that like to swim ? Get a courtyard or poolside room. Adults that want peace and quiet should ask for a tower room.

"Great location getaway"

5
User 09/02/2019

Front desk was extremely friendly, helpful and professional. Housekeeping did a great job at maintaining the room. Many restaurants grocery stores near rhe hotel. Great restaurant and pub on property.

"Very good But"

4
Dawson064, Brantford Ontario 08/02/2019

Hot tubs being replaced very good news BUT when we got there they where not ready to be used very disappointed BUT the staff made up for the disappointment in many ways more then happy with everything in the end Have been coming to this hotel for about 5 years and will be back again for sure Thank you

"Hidden fees and wrong room"

1
User 03/02/2019

We were looking at a map in the foyer and a member of staff from the hotel came up to us and offered advice on what's the best way to get to the falls - later on find out that the hotel charged us $10 as an out-of-the-blue 'tourism promotion fee' for the conversation! Even when it was unwanted advice because we had a car! Given wrong room to start off with as well (2 single beds rather than 1 double bed for a couple). Won't be recommending or staying at Best Western again.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for taking time to express your concerns. I assure you we do not charge anything without letting our customers know. We have an internal promotional fee, which is 4% of the room rate, parking for $12.00 plus tax per evening, and a mandatory city tax for $2.00/night. I assure you, our fee structure is quite a bit less than your average hotel in Niagara Falls. I am very sorry to hear that you will not be staying with us again and hope that you will change your mind for a future visit. Please contact me directly so I can personally make your arrangements. Regards, Paul C.

"quite unhappy this visit."

1
User 31/01/2019

hotel is not being maintained as it used to be very nice here. shower squeals, vending machines not working no change machine and broken games in the arcade. heater in room broken and way to much heat that cannot be turned down only off. Our bad was very hard also.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for your comments. I am sorry to hear how disappointed you were with our property. I assure you that we invest a large amount back into our property on an annual basis. We actually just finished renovating our hot tub/pool area. When you come back for a visit you will notice we took out the old tubs and replaced with two in ground hot tubs. I hope we will have the pleasure of serving you again soon. Regards, Paul C.

"Carin Croft Best Western in Niagara Falls*****"

5
Suzanne201759, Toronto, Canada 28/01/2019

Excellent hotel, not in the center of all that is Niagara Falls but great location to everything without all the traffic. Definitely would recommend this hotel. Staff are very helpful, the hotel is very clean. Lovely room. Only bad thing water pressure not really strong.Definitely going back.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for the wonderful review and thank you for staying with us. We are so happy to see that you recommend our hotel and plan on returning yourself. Until next time! Paul C.

"Stayed During a Hockey Tourneyment"

5
Mere_RN, Delhi, Canada 17/01/2019

Super clean and comfy stay and the kids had a blast in the pool. Was not able to enjoy the hot tubs as was under Construction but the pool was super warm. Rooms clean and front desk staff very accommodating. The food the the adjoined restaurant was tasty too. Hubby liked that we never had to wait for an elevator. Would stay here again for sure

paulcV6730FD, Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Thank you for staying with us. We appreciate your feedback and hope we will have the pleasure of seeing you again in the future. Next time you stay with us you will be able to enjoy our newly renovated hot tubs and pool area. Regards, Paul C.

"Nice place to stay"

4
Sightsee12942884210, Toronto, Canada 08/01/2019

very clean rooms, lobby area and overall appearance. microwave use available in common area. great pool and kids area. if worried about noise level...rooms in the courtyard would not be for you. heater in rooms are a bit loud when they come on. it is a ways from the tourist area but then you should expect that when booking here. it's a nice walk tho. very close to stores (ie: no frills, shoppers, dollarama and various eateries)

"OK hotel - Pool and surrounding kids area disappointing"

2
bk19, T.o. 06/01/2019

Went with family and stayed at the BW Plus Cairn Croft Hotel over the December Holidays. The hotel is on Lundys Lans and is close to food options and supermarket. The hotel staff were ok and nice. The room was decene and was recently painted and had newer furniture. The reason we choose this hotel over others was the belief that the swimming pool was good and had a great area for kids to play. Reality was that the pool was small, should hold 5--8 people realistically, but when I was there, 15 kids in the pool with half of them unsupervised. the pool was all shallow water (no deep end) and had 6 plastic deck chairs. As the pool/hotel area is in a square courtyard shape, people from the first floor and those from the 2nd floor can stand in the front of the their rooms and look at the pool. When I was there, 6 adults or so were all standing on the 2nd floor with their beers looking down at the pool. Whether those were their kids, could not tell you. If not their kids, it would be creepy. First floor courtyard was not really useful/comfortable as it was covered with trees/plants and odd furniture. The kids play yard was a disappointment due to its small size. Probably would not stay here again if you think this would be a great place for the pool and the kids park as it is described by other rave reviews. The parking for overnight is $12 + tax and there is no free breakfast which I was not accustomed to having stayed at other Best Westerns in the past.

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, I am sorry that you were so disappointed with your stay. Just so you are aware, we are undergoing a beautiful transformation of our Courtyard pool area. We are replacing our two hot tubs with two in ground hot tubs. The pool deck is being replaced, and we are adding a beautiful fireplace and TV for our guests to enjoy. I hope that you will consider staying with us again in the future. It sounds like your negative experience was an isolated one, and I hope that you would give us another chance in the future to show you how much we value your business. Thank you, Paul Cade

"Excellent hotel"

4
susantH1473IM, Peterborough & the Kawarthas, Canada 01/01/2019

Very nice hotel with indoor pool and garden. The courtyard is great with activities for children. Perfect for families with children. We came from another city and had our Niagara family visit us at the hotel for Christmas. Wonderful!

"Restaurant experience for group reservation was horrible!"

2
Caroline A, Ithaca 31/12/2018

Months before my family was planning their Christmas dinner we reserved a large table in the restaurant. It was messed up, they treated us poorly, and although the hotel staff offered compensation with drink coupons we were not able to get a table the next night to use these coupons!

paulcV6730FD, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, I am very sorry to hear that your recent visit to the restaurant was less than desirable. I am aware of the issue you encountered and I can tell you that we do not have a table large enough to host a group of 19 people. The best we can do for groups like that is to separate into two tables and keep them in the same area. Our evening manager was surprised to hear how upset you were as he said he did everything in his power to help make your experience a positive one. I would recommend booking a private event space for your next trip so that we can get you all together in a more intimate setting. I sincerely hope that you will consider staying with us again and would advise that you contact me directly for your next visit so that I can ensure everything is set up to your liking and I can do something extra for you. Thank you, Paul Cade GM

"Cairn Croft - You should be proud."

5
beverleyh163, Holstein, Canada 11/12/2018

I've reviewed the Cairn in the past where I shared some constructive criticisms, management here has been listening and the changes are exceptional. Hopefully you'll get a chance to talk to Terri or perhaps Cheryl, these ladies are professionals with a smile that reaches their eyes that you can't resist reciprocating. The renovations brought out positive comments from our entire group of 22 - the Koi pond has been filled with lush plants and we may have heard the pool is about to get an upgrade...we are sooo looking forward to our 10th anniversary at the Cairn Croft...see you all next year!

"We will be back!"

4
Advisor0057, Kingsville, Canada 10/12/2018

Great staff at this hotel - made my reservation with Lauren, who went out of her way to find the exact accommodation that we needed. We were lucky enough to meet her again at check-in where she was able to even better serve our specific needs. Reasonable prices and a good location for our needs. This is our new favourite hotel in Niagara Falls.

"Beware of Western university students!"

4
Louise S, Ottawa, Canada 08/12/2018

We stayed four nights for US Thanksgiving! This hotel is well located on Lundy lane main drag to the falls. We had 2 rooms on the third floor tower side. Everything was great...until the Saturday night. Students from London Ontario had many rooms on our floor and it was bad! Security was overwhelmed. We were compensated for that night and understand that it can happen but on the other hand unruly behaviour after many warnings should be dealt with expulsion period. Many hotels here charge nightly parking fees and so does this one. Great Irish pub accessible from the hotel....a plus!

"Another wonderful stay!!"

5
Cassiethatsme, Toronto, Canada 03/12/2018

This is our second time stauing at this hotel and it was just as good as the first. We love the courtyard rooms and the pool area at this hitel, theres really no other like ut that we've been able to find. It has the feeling of being on a vacation somewhere tropical. Our only regret was that we didn't book a longer stay. The customer service is top notch, we left my daughters blanket and a book behind, were able to quickly track it down and come back and pick it up on our way home. The only minor issue is the noise you can hear with a courtyard room, we were right by one of the main entry doors so heard a lot of traffic, but because they shut down the pool at 11, it wasn't a big deal, all was quiet by 11. For the price and because of the distance of the hotel from the Niagara attractions it qoukd also be nice if a continental breakfast and free parking was included. But these 2 things wont prevent us from staying again.

"Wonderful stay"

4
bigdoubled71, London, Canada 29/11/2018

We recently stayed at the Best Western Cairn Croft in niagara falls and had a wonderful stay. The hotel was reasonably priced and away from the craziness of Clifton hill. We had a beautiful spacious room which was clean and well maintained. The staff were very friendly and very helpful. The hotel has a beautiful courtyard with a pool and hot tubs and play area for kids. Wonderful stay and we will be back again.

"Great Hotel"

5
User 29/11/2018

I stayed here for one night and had a great experience. All of the staff were very nice and helpful and I didn't run into any problems during my stay. It is also nice that there is a bar/restaurant with live music and really good food attached to the hotel.

"Nice Retreat !"

5
Carissa276, Niagara Falls, Ontario, Canada 27/11/2018

What a nice little Oasis in the middle of the falls. The pool area provides a tropical getaway. Truly enjoyed the live entertainment at Docs the onsite restaurant. Service was amazing from start to finish. If you are looking for an affordable getaway and great value totally worth it !!

"Red Hat Anniversary"

5
Mobile07505774535, Dundas, Canada 25/11/2018

We always have a wonderful time at the Best Western Cairns Croft Hotel. The staff is extremely helpful and accommodating. We come to this hotel every year but this year was special as we were celebrating our tenth anniversary. Looking forward to returning next year as the celebrations will continue. Special mention to the girls at the front desk, and Chris who got us a bucket of ice, helped with our bags and checked to see if we needed anything else to make our visit more comfortable, and Chris the night manager who set us up with a room so we could party without disturbing our neighbours. Thanks

"Great value and only a 25 minute walk to Clifton Hills"

5
User 24/11/2018

Clean and spacious room, very comfy bedding, and a fireplace that heated the room in less than 30 minutes! Short walk to the falls and most of the activities with a decent amount of restaurants on Lundy's Lane, too.Also, thanks to the front desk staff (especially Tim!) for all of the great food and activity suggestions!

"Fun - if you love noise"

3
Glenn S, Toronto, Canada 23/11/2018

This property was a fun novelty get-away the first time we stayed. We chose it because it offers electric car charging and our son loved it the first time we went. We went back in November 2018 because we had a sporting event to attend in a nearby town. We shouldn't have. Only go here if you like noise. The courtyard is nice, the pool is shallow and very clean, as are the two hot tubs. Kids love the arcade and climbing tubes. The room we booked on 2nd floor smelled like diesel fumes when we arrived so we asked for a new room. The front desk said the 2nd floor rooms sometimes smell like this due to diesel trucks idling in the parking lot near the McDonalds below. They moved us to a first floor courtyard room with sliding door right across from the pool. The noise was over the top on both nights. We expected noise, but thought it would just be from delighted kids. Instead, there were large groups of Dads drinking at the bar and in the gazebos. They spend hours out there getting louder and their profanity laced conversation made it impossible for us to keep our child out there among them. In the evening of our 2nd night, a large group of senior ladies decided to hold their annual Christmas apron decorating contest 2 feet from our door. Nice ladies, but it got old real quick listening to their uproarious laughter for hours. We called the front desk at 10 pm because even with ear buds in we couldn't relax. Security moved them off to their own rooms and the place settled down around 11pm. This is definitely a VERY noisy place to stay. The breakfast at the restaurant was sub-par. Pancakes were huge, even for the kids menu and breakfast is expensive. The pub dinner was below mediocre.

"One Night Getaway"

4
ViajeradeCanada, Ontario, Canada 22/11/2018

We stayed here this past Sunday, I called to request an early check in and they were able to do it for us. Location is ok, not near the falls but after a short drive you can get get there. Lobby was nice and clean, reception staff were great We were there for the cascades of fire but they cancelled the Canada finale, front desk clerk advised there would still be a 10 min fireworks display which we saw and enjoyed. The rooms was your average hotel room, nice and clean, comfortable beds. Our son really enjoyed the pool and hot tub. Had a couple drinks at the on site restaurant Doc Mulligans, they were very good! Also had breakfast there in the am fairly priced only complaint is I ordered the cinnamon focaccia french toast and got plain french toast, the waitress didn't come back until we were done eating and there was no other staff in sight, so I wasn't able to ask her about it. If I had known it was plain french toast I would have ordered the breakfast special. Food was still enjoyable just not what I expected. One thing I hate is paying for parking especially when you're on Lundy's Lane, Why are you charging for parking at this location? We had a good stay! Would recommend to families for sure.

"Rooms did not smell good"

3
KongHans1, Kristiansand, Norway 17/11/2018

Hotel is OK, rooms are big, clean enough, and quiet too, but somehow there was a smell all over that didn't suit us. Don't know why. Staff in the reception was nice and helpful. Bus stop just outside the hotel takes you easy downtown.

"Comfortable, conveniently situated and reasonably priced"

5
1a2b3c4d5e6f7g2018, Sussex, Canada 15/11/2018

An impressive, very well-kept property and attached restaurant. Staff were friendly, helpful and professional. We would definitely stay in this hotel on future visits to Niagara Falls and would have no hesitation in recommending it to friends .

"Amazing Hotel"

5
User 15/11/2018

We just returned from a few days in Niagara Falls shopping and a few trips to the Casino. This Hotel was the cleanest I have ever been in. The staff were friendly and always helpful.We watched them cleaning rooms on the way out a were surprised to see what they do for deep cleaning,they move ever piece of furniture and deep clean.The restaurant next to the Hotel is excellent great meals are served at all meal times.If you are looking for a great place to stay I recommend The Cairn Croft to anyone.

"Cheeky mid week getaway"

4
chickandbeast, Durham, Canada 14/11/2018

We stayed at the Best Western Cairn Croft Hotel last night Tuesday just a cheeky little getaway. When you have adult children living with you sometimes its necessary to relax and get away for a day. We ate at the Pub onsite really great as you dont even have to go outside to get there, a great dinner and breakfast. The hot tub was busy for a while but after dinner we managed to get one of them to ourselves. There were only 2 children in the whole hotel but the screaming and yelling they did like banshees with no parental supervision made it sound like a whole schoolyard full, not the fault of the hotel its a parent lack of consideration for others. The rest of the hotel was rather busy and full with retirees chatting and playing cards. Fortunately the children stopped after a few hours. Front desk couldnt have been nicer or more accomodating on checkin or checkout. Bed comfortable and the lights out in the central courtyard at 11pm is great, a good idea and well enforced. I need to go back again maybe next month it is just enough time to relax, enjoy the hot tub and destress.

"Time away"

5
686evetteh, Perth, Canada 14/11/2018

Celebrating our 41st anniversary, we returned to the place and hotel of our honeymoon. Niagara Falls and the Cairncroft Hotel. The hotel had changed for the better but the staff and atmosphere was still exceptional. The rooms were clean and comfortable. The pool area also clean. The restaurant, Magilligans, was terrific! Great food, great staff. Cannot wait for a return visit!

"Nice hotel with a great bar; if you don't have kids stay in the tower"

5
DMcDonell, Ontario, Canada 13/11/2018

We stayed here recently and really enjoyed our stay. When I was booking my room the hotel staff recommended that we stay in the "Tower" rooms instead of near the pool. I am really glad that they made this recommendation. The pool side rooms would be great if you had kids who can not wait to try out the pool, playground, videogames or the hottubs but without them it really isn't worth putting up with the noise and chlorine smell. My one complaint would be that the hotel room TV was very dated with a limited selection of channels and now hotel movies. Also our remote was falling apart - management said they would fix it but it is probably just time for new tvs and a bar fridge with a freezer. The breakfast at the attached pub was also very inexpensive and tasted great!

"Loved it!"

5
User 08/11/2018

Had a second floor room overlooking the pool. Room was clean and spacious. Of course with the indoor pool being right outside the door you could smell some chlorine, but that was expected and didn't really have any effect on our stay. Beds were comfortable. The pool itself is not very deep, which is probably a good thing for people with younger kids and was still very enjoyable for us adults too. The pool decking could use a makeover, it hurts to walk upon since it's beginning to degrade. Hot tubs were perfect. Pool area was closed promptly at 10pm and everything was quiet until morning at that point. Yes, there were kids in the early morning excited for a dip in the pool, yes, you could hear them. If you're going to take issue with that, then you shouldn't get a room in the pool area. I quite enjoyed waking to the sounds of the kids playing. As for location. I liked the fact we were not in the busy tourist area. We had normal options for food and grocery items. We were about a 20 minute walk from the attractions, and there is the WEGO bus stopping right outside the hotel that was great for getting around during our stay.

"Carefully read hotel amenities"

3
User 07/11/2018

Don't be misled by low rates. Read all hotel amenities not just page one but also page two. Hotel charges $12.00 per day for parking. Their claim is that this charge is transparent. I am a seasoned traveller but have never before seen such charges buried so deep in hotel amenities. Will never stay here again. I am a BW diamond member and will think long and hard before staying at a BW again.

"Mini Holiday"

4
SunshinePaden, Thorold, Canada 07/11/2018

We are local to the area and never knew this existed. What a lovely little hidden gem. We had a room which had access to the outside and doors to the pool as well. We had a mini vacation with our toddlers who were pleased with the kids section. We loved the pool area. Room was clean, service was fast and friendly.Conveniently situated beside a grocery store with a bus stop. I would bring my own blanket next time.

"The Falls"

4
Dalton B, Sarnia, Canada 07/11/2018

Very nice location, loved the room and the fire place - TV selection could be improved - MaGilligan's restaurant is noisy but very good food - bed was big and comfy - hotel staff very friendly and knowledgeable - would stay again as week day rates very reasonable

"The best western you 'll love"

4
429jacquesf, Ottawa, Canada 30/10/2018

In the area of the Niagara falls , not far from the falls we were happy to find a very good hotel , a Best Western Hotel Plus The Cairn croft Hotel When we came in the room we were very surprised by its beauty , a large and bright room with two queen side beds a nice bathroom and a little kitchen spot good for a coffee or a little breakfast . We loved the TV in the room When we opened the back door we discovered an awesome indoor courtyard , a tropical garden with in its center a swimming pool we loved at once before to take a bath we needed to find a restaurant and we wre lucky to find out the Doc Magilligan 's Restaurant and Irish pub in the same building and where we had a very good meal A quiet and a brigth room , a swimming pool in a tropical garden a good restaurant and the kindness of the staff , i am sure you'll love this place

"Not by the Falls, but a good buy."

5
golftrips123, Cicero, New York 21/10/2018

This is the second time we have stayed here. Our room was ready and was clean and comfortable. The staff was very helpful and showed us how to use the bus system to go down to the Falls. It was a breeze and beat driving and parking by the falls. The restaurant attached to the hotel was great for breakfast and dinner.

"Nice pool area"

4
shadowmom68, Ripley, New York 14/10/2018

We had stayed here many years ago and thought it would be nice to go back. The pool area was nice. We had a second floor balcony room that overlooked the pool area. Our room was very clean and the beds were comfortable. The shower worked well and the water was hot. The only real issue we encountered was that we had an end room that must have been above the bar. The pool area closes at 10 so it is to be quiet then. We were there on a Friday night and the bar had a band. I could understand every word the rock band played/sang until well after 1AM. It made sleeping a little difficult. I would have liked to have been told that there was a band and that our room was in an area that it could be heard. Check in and check out went well

"Hidden gem of Niagara Falls"

5
Bester007, Acton Ontario 14/10/2018

Came here for the weekend and loved this hotel from the start. Paul, the GM gave us a tour of the place, the pools, hot tubs etc, gave us details of the upcoming renovations they are doing in January. Excited to come back. Great place for the family.

"Best Irish pub ever"

5
mciver2, Glasgow, United Kingdom 14/10/2018

Doc magilligans is by far the best pub I've been in with the best fish and chips and staff .the atmosphere is amazing and every summer when I go this is my go to place . I had breakfast lunch and dinner and is hands down the best

"2 night stay"

4
jay m, Toronto 13/10/2018

Thanks to Andrew at the front desk for dealing with my requests on check in. There are a lot fancier more modern and closer to the tourist action locations in the Falls. This is good if you need to get in and out of the area without the hassle of downtown. Outdoor Parking is an extra 12.00 per night, dashboard pass given on check in. In the hotel has an indoor pool, play area with arcade, hot tubs, and patio tables. Rooms in this area slide open directly into pool area. You will have to keep your curtains closed.There is also a bar in this area open weekends only. Fitness room is small. The TV remotes are on the walls under each TV. There is coin laundry beside the fitness area for a toonie. The tower part of the hotel may be quieter. Pool access from there is through the lobby. Pool closes at 10 pm. Next door Irish pub accessed through lobby. Typical Brit/Irish pub fare: bangers n mash, fish n chips, Irish nachos, Guiness. Also a big breakfast. Lots of options: fast food & restos in walking distance. Beside hotel: Mickey D. Dollarama Grocery store and drug store. Very convenient.

"Great, has a beer & grocery & drug store nearby and dont forget the jacuzzi"

4
jefferyp2017, San Antonio, Texas 11/10/2018

While visiting the Canadian side of Niagara falls we stayed at the Best Western Plus Cairn Croft Hotel. It was great, has a beer & grocery & drug store nearby and don't forget the jacuzzi and the indoor pool, even an Irish pub that serves cold beer and hot fish & chips, being the history nut I am, I've got to mention the Historic battlefield and cemetery a few blocks walk from the hotel. You will need a cab or Uber if you want to see the falls at night, too far to walk. Saw and did a lot on our 2 night stay.

"Enjoyable Stay with Helpful Staff"

5
User 10/10/2018

There was an error made in our online booking using our Airmiles points (our fault ). We were on our way to the hotel, I called to confirm our booking. I didn't have any paper trail with us unfortunately, anyway, they didn't have our room booking on file for the night we "thought" we booked! Since it was Thanksgiving Sunday, no follow up could be done at that time. As a comp, desk manager upgraded us to a suite in the tower, for the inconvenience, and charged us regular room rate. Now THAT'S customer service!! The suite; king bed comfy, very clean room. We were very satisfied. The pool was busy, we didn't utilize. I would highly recommend the Best Western Cairn Crofts in The Falls.

"Disappointed"

3
Reviewer_cass, Atlanta, Georgia 09/10/2018

Honestly, I really wanted to love this hotel, but it fell short. I was surprised at checkin when I mentioned that the price seemed slightly higher than my confirmation email stated and the employee said I was probably wrong (it was off by a small amount, so I didn't go back after confirming due to the rude response I initially received). We booked a courtyard room for the convienece to the pool and playground area. Unfortunately, the rooms weren't insulated very well, so it stayed very moist and cold in our room. Plus, our room (220) was located right near some type of machine that was making a high pitched sound, possibly a pool pump, the entire time. The front desk staff nicely moved us to a tower room for the next night. I believe the room was a slightly cheaper room rate, but we were never offered a reimbursement for the difference. Then, that night the fire alarm went off at 12:07am. I know it wasn't the hotel's fault, but it was very scary and disruptive waking our two little kids up to evacuate. There was absolutely no mention or apology about the situation the next morning. I would highly recommend (and I mentioned this at checkout) that the hotel, next time, slide a short apology note for the inconvenience under the doors or post a short apology at checkout. Something to acknowledge the stressful situation would be really appreciated! All-in-all, most of the staff was very pleasant and the courtyard area was fun to hang out at. The pool was very nice, but definitely don't select a courtyard room if you are a light sleeper and go to bed before 10pm. There was a lot of noise from kids (which didn't really bother us), but the staff did a great job at clearing the pool at exactly 10pm.

"Great Indoor Pool Ambience"

4
wquintana2, Bronx, New York 09/10/2018

Rooms are spacious, the ambience around the indoor pool affords you the opportunity to gather as a family or a couple. The hotel crew goes above and beyond to make your stay comfortable. The only down side is missing an elevator for people with walking limitations.

"What a great place. Cant wait to come back."

5
User 06/10/2018

Highly recommend this hotel. Clean, quite, close to so meany things. The best staff. So friendly and helpful. The pool is so nice. You feel like your at a resort. We had a mix up on our booking ( not there fault) and the girl felt bad and said let me see if i can work this out for you. Long story short, we only wanted a single but when we got to our room we where blown away. King bed,private balcony,separate den with a fireplace and 2 tvs and huge bathroom. No extra charge. Awesome service. Thank you so much,,,,

"Courtyard Indoor Pool - Resort feel"

5
User 01/10/2018

This was our 2nd visit to Plus Cairn Croft Hotel. We returned to get Courtyard room. It is a resort feel walking out room to pool with a tropical feel. The staff front desk, bar, housekeeping - all are so helpful. The adjoining restaurant is also the same, friendly and food was very good.The grocery store is right beside - so that was perfect for our type of get-away. Then we did Uber to Falls activities !! It was perfect.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Dear guest, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for coming back to Cairn Croft hotel for another visit. Like yourself, most of our patrons return back to enjoy our indoor tropical courtyard and pool area, and this same reason makes us one of Niagara's most popular resort hotel! Our friendly and hardworking team makes sure to assist our guests with our best hospitality practices, your compliments have been shared with them. We appreciate your business and hope you'll give us another chance to welcome you back to our hotel in the near future. Sincerely, Joe Francis Management Best Western Cairn Croft Hotel

"Awesome girls weekend"

5
suen678, Kitchener, Canada 21/09/2018

Staff went above and beyond to help a group of 10 women have a great mystery girls weekend. Joe, Marissa, Chris,Andrew and Lauren were patient and helpful from check in to check out. Docs great for food, drinks and music.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Sue & party, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for choosing Cairn Croft for your weekend bash. Its wonderful to hear that you all had a fabulous stay here and liked the food and music at Docs. Your compliments for our team is hugely appreciated and has been shared with them. Its been a pleasure hosting 'the' Mystery girls! Hope to see you back sometime soon for another fun stay. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"golf package"

5
Dan M, Trafford 21/09/2018

Excellent package. We chose the Grand Niagara golf course . What a great course ! The hotel was also very nice with an outstanding staff. We enjoyed several meals at Doc Magilligan's, food and atmosphere were very nice.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Dan, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Best Western Plus Cairn Croft hotel and Niagara Golf vacations. Our Golf specialist works hard to create perfect packages for our valued golfers and its great to know that you had an amazing experience here and at Grand Niagara Golf course. We really appreciate your compliments! Thank you for your business and patronage. We look forward to your next visit! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"2 week road trip"

5
User 15/09/2018

We have stayed at the best western cairn Croft twice and this time we stayed for 3 nights, everyone was so nice and helpful. The Cairn is very clean and comfortable. We locked ourself out of our room at both doors and Jim at the front desk couldn't of been kinder and nicer . Made me feel like no problem this happens all the time, not only did we do this once but twice. We were so embarrassed but he made me feel like no big deal. Chris helped me with our room when I was not happy and took care of it the best he could and with the same kindness. The cleaning crew were very efficient and nice. Everyone said hello and all were very eager to help us out and made to feel comfortable. The restaurant Doc Magillian's , has outstanding food . We ate breakfast and supper there three nights and two mornings. The staff were experienced and the bartenders were amazing. You can see how they all (bartenders and managers al waiters, waitresses work together that they enjoy their job. We really enjoyed our stay. Thank you

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for coming back to visit us, we rely very much on our returning guests and its great to know that you had a nice stay here as you always do. You are right! Our team is our strength. Reviews like yours encourage us to work even more harder as a team to create beautiful memories for all our guests.The instances you have mentioned above proves it. We really appreciate your compliments. Thanks for your continued support and patronage. We, the Cairn Croft family wishes to welcome you back for another pleasant stay, Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Golf trip"

5
airamid, mississauga 12/09/2018

Nice clean hotel. Great pool and bar. Excellent breakfast. A short shuttle ride to the casino with plenty of shopping and nightly entertainment within walking distance. I come here every year for a short golf trip with thirty plus other firnds and always have a great time,

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a bunch for your continued patronage and thank you for leaving an excellent review on this reputed forum. Our business rely a lot on our repeat patrons and it is very satisfying to hear that your past stay and golf was excellent as always! We appreciate your business. See you next time you are here. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Birthday trip with family and friends"

5
User 08/09/2018

Stayed in the poolside suites with 3 families. Kids had a great time in the pool and spa. Inside suite amenities are great with coffee maker, fridge and freezer. Bathroom and sink outside a little odd but worked well on the end.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate you taking time to leave a feedback about your past stay on TripAdvisor forum. Its satisfying to hear that you had a wonderful birthday stay here at the Cairn Croft hotel. The indoor pool and tropical courtyard area is definitely one of our top selling points and we are thrilled that your family and friends loved it here. Thank you for choosing Best Western, we appreciate your business and hope to see you back soon! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Couples golf trip"

5
868funinthesun, Kingston, Canada 08/09/2018

This hotel is one of the most convenient hotels in the area. We have been coming back for many years. Great rooms, pool and hot tubs and a great social area for large groups. Just so relaxing and inviting. The most friendliest of staff. Can't wait to go back in the future.

"Excellent service"

5
Tara L, Toms River, New Jersey 08/09/2018

I stayed at this hotel for 4 nights last week with my two children. Everything was cleaned impeccably; even the play structure was being cleaned late one night when we walked through that area. The front desk staff was extremely helpful and answered my many questions with a smile. My 7 year old thought the courtyard area was the coolest thing! I thought it was cool as well, but was happy our room was not close by as I am a light sleeper. If you stay here, you must also check out the attached restaurant. I could eat breakfast there every day!!

"Excellent stay"

5
User 07/09/2018

The bed was comfortable, the staff were friendly and the pool was fantastic! Would definitely recommend. The Wego stop is right our fron, we got the 48 hour pass right from the hotel, it was so convenient

"Amazing !"

5
Juanma S, Puerto Rico 06/09/2018

Love it, amazing place with great Staff. Clean, beautiful and prices are nice. Highly recommended. If you are looking for a place to stay, this is a great selection and beautiful place to go with family and friends.

"Fantastic experience"

5
Iliana_Todorova, Sofia, Bulgaria 06/09/2018

Not very far away from the main attractions.There is a bus that stops right in front of the hotel (for additional price) that will take you to the falls and back. The room was very clean, comfortable and spacious. Front desk staff were super friendly and helpful with giving information and directions. Even that I stayed only for a night, I felt like I am at home.

"We love this hotel!!"

5
Cameron B, Barrie, Canada 04/09/2018

I have been staying at this hotel for business, pleasure, family for almost 20 years. This hotel is our "home away from home". The staff has always been fantastic. It is pretty close to everything. If you would like to have a great dinner show, this hotel has packages to "OH Canada EH?". It's a fun dinner and show.The two hot tubs and the pool in the court yard are great. The Irish pub/restaurant has live entertainment and lots of fun as well.We will continue to stay here as I said because it's our 'home away from home".

"Really great value for money with friendly staff"

4
CaitSnow, Toronto, Canada 04/09/2018

We just stayed over for one night over labour day weekend, they were a full house but the customer service from all staff I encountered was great, everyone was very friendly and accommodating. The room we stayed in was very nice! A king sized bed (VERY comfy!!) with a nice little fireplace and lots of space. I wished I was staying for longer than just one night. I made a point to explore around to see the pool and kids area and though I wasn't travelling with any kids I think this would be such a great hotel if you do have kids - nice little indoor pool with a kids play area. The only reason I didn't give a 5 rating was because I thought that since this is branded as a Best Western PLUS they should supply some amenities in-room such a shampoo, body wash, conditioner, etc. I was a bit disappointed to see the "Hair and Body Wash" soap dispensers in the shower in an otherwise really nice hotel room. There is a drug store just next door where you can buy shampoo etc if you are like me and don't particularly like the hair/body wash combo. Other than that it was a really nice stay and I would stay here again!

"August visit with grandchild"

4
sueogrady, Yuma, Arizona 03/09/2018

Our hotel stay was great thanks to very helpful and friendly front desk staff and restaurant employees. The room was thoroughly cleaned each day while we were out. The WEGO bus stop is directly outside the hotel and lots of restaurants are nearby. It really is a great place to stay in Niagara Falls. The only problem we encountered was the internet kept cutting out at night. Our court side room provided quick access to the pool and was quiet at night as staff quickly cleared the area at 10 each night.

"Great value"

5
lm1178, Dumfries, Virginia 28/08/2018

Sweet customer service, awesome indoor pool area, we go bus stop in front of hotel, location okay as it's walkable to attractions, parking available at hotel but cost a bit, renovated nicely, convenient fast food and stores nearby

"Clean, Modern, Family-friendly"

5
ayylo, Toronto 28/08/2018

We've stayed at a number of Best Western hotels and this is one of the most decent ones. It's not large but very clean, modern-looking and with a nice indoor pool area. We especially like having a little playground near the pool because we have two young kids with us. The location is a bit far from the main attractions near the Falls, fortunately the WEGO stop is just right outside the hotel, and it is very convenient. Just need to check the bus schedule online to avoid waiting up to 30mins at the stop. Too bad breakfast is not included, but there are a number of restaurants/fast food within walking distance. We'll stay here again for sure next time if we come to Niagara.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! It is indeed delightful to read that your stay at Best Western Plus Cairn Croft Hotel was joyful and that our indoor tropical courtyard and pool area exceeding your expectations. Thanks for all your compliments! Check out our Cairn Croft website for breakfast inclusive packages and more promotions. We have some packages in place for fall/ winter season. I hope the fond memories of your recent stay would give you an excuse to come back and visit us again soon. We look forward to your arrival. Wish you and your family good health and happiness! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel!

"absolutley fabulous"

5
bigjoepa312, McAdoo, Pennsylvania 28/08/2018

room location doesnt matter, every room is terrific, the rooms on the outer edge of the indoor pool are quieter, the breakfast was amazing, the staff was the greatest, and spotless, you may have to bus or cab to the falls area, but well worth the peace and quiet after a long day sightseeing

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We are grateful for your kind comments and stay. Your review has been shared with our entire team, feedback like yours acts as a source of motivation for us to continuously try our best to provide superior customer service to all our guests. We appreciate your business and look forward to the opportunity to serve you again in the future. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel!

"Great people, so-so hotel"

3
Sanden M, Ottawa, Canada 27/08/2018

Everyone we dealt with was very nice but the hotel itself is very dated and honestly almost depressing. The bathroom in our room and half a window made me feel like I was sleeping in a basement. That said the place was very clean and the bed was comfortable enough. Just not 'nice'. Again though the staff were all very nice. If you scored a good deal it would be worth it as nothing was wrong really.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel for your recent stay. Glad to know that you had an overall good stay with us except for the dated look of the hotel. We apologize for not exceeding your expectations. This hotel was built in 1965 and happens to be the first Best Western in Canada. We have been doing renovations occasionally, you must have noticed our freshly remodeled lobby area and updated features in our rooms. Your compliments for our staff members are much appreciated and has been shared with them. We look forward to your continued support. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great hotel, terrible restaurant"

4
Top-Picks, Toronto, Canada 25/08/2018

Recently, we spent what was my second stay at this hotel. It is somewhat more expensive than the other Best Westerns in Niagara Falls (Ontario) but it has a much nicer ambiance; particularly the inner courtyard where the indoor pool is. My suggestion is to try and book somewhere near or overlooking the inner courtyard area. During both of our stays, we found the hotel staff to be very friendly and helpful. HOWEVER, unlike most other Best Westerns, continental breakfast is NOT included and we found the onsite restaurant (Doc MacGillgan's) to be over-priced compared to other restaurants in the immediate vicinity and the menu selections not terribly exciting. As such, while I highly recommend this hotel for a slightly upscale stay in Niagara Falls, do yourself a favor and give the restaurant a pass because there is many much better options close-by.

"Not walking distance "

3
barbara f, Staten Island, New York 21/08/2018

Hotel is okay. Nice pool and play area. Located in a run down section of Niagara Falls. Not close enough to walk to the falls. Won't let you add your hotel points if you booked elsewhere. Better areas.

"Good hotel"

4
TeamWard, Nottingham, United Kingdom 20/08/2018

Good hotel, situated a long walk from Niagara (cool comic shop across the road), great bar next door (live music some nights), great pool area. Large room comfortable rooms, very helpful well trained staff, free wi-fi, well worth a stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! It is wonderful to read your comments and that you have appreciated our property. Thank you for complimenting our staff members. I've shared your review with our team. Glad that you enjoyed your stay with us. Thanks for your business, We look forward to hosting you again. Best Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Good quality, helpful staff, awesome atrium pool/jacuzzi area"

4
Liz V, Northville, Michigan 14/08/2018

The hotel was of good quality and we enjoyed our stay. To get 5 stars from us, for the money, breakfast should have been included. We think the rate was a tad too high. Also, it is a bit of a walk from the Falls. Closer would be better. The pool and jacuzzi area in the atrium was very pleasant and a lot of fun, very relaxing, clean, and a great way to wind down from all the walking at Niagara Falls. We couldn't get in at the restaurant (too long a wait) and ended walking down the street to Pizza Hut. No Frills market next door made buying water and fruit and extras a very convenient bonus.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Liz, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a bunch for sharing your experience on your recent stay at Cairn Croft Hotel and we are pleased to record your appreciation for our team and the quality of our property. For future, just ask for our breakfast packages if you'd like to get breakfast included at a very reasonable add-on price. We are delighted that our pool and courtyard met your expectations and hope you'll come back to visit us soon. We look forward to your continued patronage. Best Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Cold, musty room, terrible service"

1
User 12/08/2018

Our experience here was not pleasant at all. Our room was humid and musty. The carpet and sheets were all moist when we checked in late at night. When we brought this to the attention to the front desk he said every other room was occupied and could not switch us which we understand. They sent maintenance over to our room in which he also said it was gross and musty. He cranked up the A/C and told us to leave it on which did not help at all, it was now just a cold damp room and we felt extremely uncomfortable at this point. It was late at night and we didn't have any other options at this point. Later in the morning when I asked to speak to a manager she also said there was nothing she could do because it was booked through a 3rd party service. She took care of a $10 parking fee and said she could do nothing else for us. We paid close to $300 for one night to stay in a cold, damp room with a $10 haircut. Will not be coming back, and I would not recommend this underwhelming service to anyone else.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Alex, Greetings from Best Western Plus Cairn Croft Hotel! We have reviewed your comments posted on TripAdvisor forum and we deeply regret to note the same. Please accept our sincere apologies for not meeting your expectations during your visit. As you have mentioned on your review, we were fully sold out that night and we did not have any options to move you. If we had availability, then we would have happily moved you over to a different room. We appreciate your business and hope that you would give us another chance to restore your faith in our hospitality. Please reach out to me at joe.francis@cairncroft.com if you'd like to discuss about your past stay or if you have any further questions. Best Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Average Hotel"

3
MartaMToronto, Toronto 11/08/2018

We stayed at this best western location for the first time this year mostly due to the price point. The pool was nice and lobby was modern. The beds were comfortable and the free WiFi was a nice touch. The staff were all very pleasant. The location is a bit far from the strip and the neighborhood felt a bit shady. The furniture and bathroom could use an update. All in all it was acceptable.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Marta, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for your recent stay here at the Cairn Croft and it was indeed a pleasure to serve you. Thanks for the good review, we are pleased that you liked our pool and lobby area. Your compliments for our team is hugely appreciated and has been shared with them. Thanks for your business and we value your honest feedback, we look forward to your return. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Comfortable and Convenient but not near the Falls"

4
ReneWicks, St. John's, Canada 10/08/2018

This hotel is located on Lundy's Lane, which is about a 10 minute drive to the Falls. However, a shuttle bus stops regularly right in front of the hotel and will take you to the Falls at a very reasonable rate. There are plenty of shops and restaurants in the area, a supermarket next door, and the Fashion Factory Outlets are just a short drive or stroll away. The hotel itself is quite nice. We had a King suite which was very spacious and tastefully furnished. The front desk service was exceptional. Parking costs $12 a day.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for having taken out time to share your pleasing review on TripAdvisor. I am most delighted to know that you had a wonderful experience with us and enjoyed the warm and personalized service that we strive to provide. We appreciate your business and look forward to your continued patronage. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"A good place to stay"

4
GreyNomads888, Melbourne, Australia 10/08/2018

Not far from the falls. Bus stops right outside the hotel if you want to back to the light show at night. Plenty of places nearby for cheap eats. A small supermarket is next door. Room was large, clean and comfortable. Beds ensured a good night sleep. There is a table and 2 chairs. Air con was ok. Hot water is good. Even facing the road, there was little outside noise.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for your lovely feedback regarding your visit to our property. I am delighted to hear that you had a comfortable stay here and that you liked our location and cleanliness of our rooms. Thanks for choosing our property. We look forward to welcoming you soon for another great stay with our friendly smiles. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great stay"

4
nielsje63, Almere, The Netherlands 10/08/2018

Nice hotel with a very friendly helpful staff. Easy on Lundy's Lane in or out of Niagara Falls on the Canadian side. Comfortable beds in a nice room with good amenities. If you want local transport, the WeGo bus Redline is in front to get you to the falls easy.

"Lovely Hotel "

5
Vikkir69, Gippsland, Australia 09/08/2018

We stayed here as part of our Cosmos Bus tour and really enjoyed our stay here. It was definitely one of the better hotels here in Niagara Falls. When l first got my card key it didn't work so went down and waited a tad too long while they were both talking on the phones at the service desk. We had been traveling all day and l just wanted to flop on my bed and relax but never mind, once that was sorted we were in our very comfortable room. There was a pool there but didn't get time for a swim. The room was clean and comfortable and could not fault it one bit. Definitely recommend this place if visiting Niagara Falls. There was also a Irish Bar next door that you could have a sit down meal too. MacDonalds and Wendy's Restaurants were close by too Unfortunately this was the only place l didn't get photos of our room

"Spacious and comfortable"

5
HolidaymakerRS, Perth, Australia 07/08/2018

This is one of the best hotels I have ever stayed at. The king room my husband and I stayed in was large and the bed was very comfortable with several pillows provided. We were able to check in early, and we were given a quiet room as requested. Customer service at reception was excellent, as was housekeeping. Our room was cleaned to a high standard every day and disposable items were always replenished. We never had to ask for extra tissues, cups, or anything else. There is a Wego bus stop in front of the hotel and it is about a 10-minute ride to Table Rock. There are a few eateries near the hotel that cater for a range of budgets. We enjoyed dining at the Red Lobster restaurant, which was a stone's throw away. There's also a supermarket, pharmacy and thrift stores nearby. This is an excellent hotel to stay at if you don't particularly feel the need to be within close walking distance to the Falls. I would highly recommend it based on our experience there.

"best place"

5
User 07/08/2018

all staff were very friendly, helpful and made you feel at home. Were very helpful when you had questions of where to go and how to get there. Rooms were great, nice and big, bathrooms were roomy (not small like most). Food was good, had a good variety, was clean and did not take long to get dinner served. Bands in Bar were good, had two different bands the weekend we were there, which was a nice variety.

"Great stay"

4
estherkoopmans, Toronto, Canada 31/07/2018

We stayed here a few years ago and it was ok. This time we were happy with what we paid for. They have renovated, room was nice had a fireplace comfortable bed, bathroom was clean. Staff was friendly and anticipated our needs. Would stay here again

"Fantastic service "

4
bicardi_trace, east mids uk 31/07/2018

Great room (we had a family room of 3 double beds) lots of room for is all ..staff were so nice friendly and helpful . Room was clean ..in fact the whole place was ..will Defin stay here again if we visit again

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for taking the time in sharing your reviews on Trip Advisor about your experience at our hotel. It is our continuous endeavor to create wonderful experience of warm hospitality and superior customer service for all our patrons and we are delighted that our service exceeded your expectations. We thank you for your business. Do come and visit us when you are in the area next time. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Best place to stay in Niagara Falls"

5
obrienm544, Albany, New York 30/07/2018

Clean, great pool area, great restaurant on site, and in the center of everything within walking distance. Very nice staff. Great patio off of the room and room was perfect size including a desk and sitting area with fireplace

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing our property to stay for your vacation in Niagara Falls. We are pleased that you had an overall wonderful experience here and that our pool area and restaurant surpassed your expectations. Your feedback has been shared with our team. We appreciate your business and look forward to the pleasure of welcoming you and your family back at Best Western Plus in Niagara Falls. Best wishes, Joe Francis Management Best Western Plus Cairn Croft Hotel

"What a great place for the whole family"

5
shansidz85, Toronto, Canada 30/07/2018

This hotel was a great place. Clean, fun and the staff were A+. The pool area was awesome. We went for my 30th birthday with the kids which they had a blast! The WEGO bus is right outside. The restaurant attached to the hotel doesn't have the best food (maybe because I'm Irish so the bar is set high but I'm pretty sure there items are made then froze. (Nothing to do with the hotel) Hotel is a A++. I would have loved to stay all weekend but the rates were far too high.. It was Niagara Falls on a weekend so that is expected

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! It was such a delight to have you stay with us for your 30th birthday! Thank you very much for sharing your experience here with the TripAdvisor community. Your whole-hearted words of appreciation truly means a lot to all of us here at the Cairn Croft Hotel. It is our constant endeavor to deliver warm and personalized service to all our patrons. I'm sorry to hear that you were not much impressed with the food here. The restaurant attached to the hotel- Doc Magilligan's is one of the local favorites and we usually get terrific feedback for our food. We appreciate your business and look forward to welcoming you back for another fun stay at our place. Best wishes, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Will stay there again"

5
CheapMom38, Layton, Utah 26/07/2018

We arrived in Niagara Falls several hours before check-in. They gave us the parking pass so we could still park there and take the bus down to the falls. They also let us leave our car there after we checked out. We loved the room and thought the beds were comfortable. We wanted to go swimming but ran out of time. The distance to the falls was further than we thought so the bus ride took longer than we thought. Otherwise it was a great stay with excellent staff.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thank you very much for recommending our property to other travelers. It's a pleasure to read that our service and amenities has exceeded your expectations. It is our continuous effort to provide superior customer service to all our guests. Thanks for your business, we are delighted to have you as our patrons and wish you good health & happiness. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great Hotel Stay in the Falls! "

4
lildeb2, Kitchener, Canada 25/07/2018

Staff was friendly. Hotel and rooms clean and comfortable. Great pool in indoor courtyard with two hotubs. Enjoyed our stay and will stay again if rates are good. Was not impressed with paying $27 for two nights parking hence why I did not give 5 stars. I don't believe Any hotel should charge for parking on top of the already high room rates but I understand a lot of Hotels/Motels in Niagara charge parking which could be overlooked at any within walking distance of the falls but this hotel is up on Lundys Lane and NOT within walking distance of the falls or Clifton Hill. That's the only negative but it was a big one for me especially with the parking rates so high...

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Best Western Plus Cairn Croft Hotel for your stay. We are pleased to learn that you had an overall good stay with us. We appreciate your compliments about our hospitality and cleanliness of our rooms. Your feedback has been shared with our team. Almost all the hotels in Niagara Falls would charge for parking. Our parking charge of $12 plus taxes each night is very reasonable compared to other hotels in the area. We apologize for any inconvenience caused. Thanks a lot for your business, we look forward to your continued patronage. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"If you have a small child this place is AWESOME."

5
Colleen98_Sudbury, Pittsburgh, Pennsylvania 23/07/2018

Gosh. Talk about great value for your money. We stayed here this past weekend with our toddler. Often times we stay at the Marriott Fallsview but our booking was last minute and during prime season so we decided to give this place a try. Can't say enough good about it. I was somewhat dubious when we arrived due to the number of people standing outside dressed to the nines waiting to go to the bars. But we got excellent service at the front desk, the hotel was extremely quiet in spite of being sold out and beds, room etc were clean and comfortable. It's not walkable to the strip but with your savings you can spring for downtown parking or get the wego bus right outside the front door. The best part was taking our little boy down to the courtyard/ pool area especially since it was pouring rain in the morning. He was so excited to climb around in the play structure and swim. We would definitely stay here again.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Colleen, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate your generous review. It's encouraging to see that your first stay at Cairn Croft Hotel has surpassed all your expectations. Glad to hear that your little boy had so much fun here in our courtyard and that he liked our arcade and play area. This property is one of the ‘chosen one' in the area when it comes to ‘value for money'. Your compliments for our team is very well appreciated and has been shared with them. It's been a pleasure hosting you. We do hope we will have the opportunity of welcoming you back to our hotel in the near future. Warm wishes, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Summer 2018"

5
georgehG4476GI, Ottawa, Canada 17/07/2018

This is a great hotel with friendly, helpful and knowledgeable and professional staff. The indoor pool and two hot tubs are a really nice way to relax after a day of sightseeing, shopping or doding other things. I would not hesitate to recommend this hotel to anyone.

"Off the beaten path but great value!"

4
Clifford321, Orangeville, Canada 16/07/2018

I really enjoyed my stay here. The rate was very reasonable compared to closer to the falls, and the service was excellent. They let us check in early and our room was clean and very comfortable. The pool has a poolside bar, and the parking was dirt cheap at $12.00 for the night. My bed was super comfy. In this price range you really can't go wrong. The WEGO stops right at the door and the Pub in the hotel is really good!

"vacation at the Falls"

5
User 16/07/2018

Great location. Wonderful staff. Great service all around. Excellent restaurant on site. Would recommend for family and groups. Would return anytime. Front desk staff could answer any questions and had great ideas for travel and saving time and money.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate your fantabulous review! It's great to learn that you had an awesome vacation here in Niagara Falls. Thanks for recommending our hotel and restaurant to other TripAdvisor users. We also wanted to thank you for highlighting the caring hospitality provided by our team. Glad you had a taste of our warm and gentle service. When you come back to Niagara Falls, please do visit us. Looking forward to your next arrival. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice Design"

4
allinclusiveRob, Guelph, Canada 15/07/2018

We stayed just one night with a room on ground level backing on to the Courtyard/Pool. This is fine for a couple who want to see the Falls or are just passing through, but it's ideal for families with younger children. Just slide open your back door to the pool/ Courtyard. You can lock it from the outside or just leave it open for kids to run in and out. Other than that, reasonable price and location for what you get.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Rob, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for your generous review. We are delighted that our tropical courtyard and pool area exceeded your liking. You have described the concept of courtyard patio rooms excellently to other travelers who would be reading this review. There are three more room categories within our courtyard - ground floor courtyard rooms without patio doors, second floor courtyard rooms (stairs access only) and corner courtyard rooms (located towards exit doors). I'm also glad that you found our rates to be very reasonable and liked the location of our hotel. Its' been a pleasure hosting you, we thank you for your business and look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice"

3
retired60165, Harrison, Ohio 13/07/2018

Very clean room. Hallway carpet needs to be replaced. Beds confortable. Hotel is NOT close to the falls as they advertise. 50 minute walk to the falls, best to take the bus. Breakfast was cooked to order but was tasteless. Coffee was crap.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for sparing your valuable time reviewing our property. Glad to hear that you found our beds to be comfortable and rooms very clean. Just like we advertise, we are only about 2 km (1.25 miles) away from the majestic Niagara Falls. Please do let us know the source of the false advertisement you mentioned so that we could look into it and fix it. Sorry for any inconvenience this may have caused. We usually get really good reviews on our breakfast, I'm sorry to hear that our breakfast did not meet your expectations. Nevertheless, I'm pleased to read that you had an overall nice stay with us. We appreciate your business and look forward to seeing you back at Cairn Croft! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice stay"

4
jjrugs88, Chicago,IL 12/07/2018

My family stayed here for a couple of nights. It was clean and well kept. It had a good location, still close, but away from all the hustle and bustle of Clifton Hill. Easy access for the WEGO (bus). The pool area was nice and had some games and a play area for the kids as well.

"We love this property, comfortable, friendly awesome courtyard."

5
User 11/07/2018

This is a great hotel, comfortable, great shower, nice tropical courtyard with nice plants, pool and 2 hot tubes. There's a nice play area for kids. The Irish pub in the lobby has great food and the prices are reasonable for the quality. Short drive to the falls and loads of eating options all around the area. We've made this our go to property when staying in Niagara Falls, we stay 2-3 times a year. We have no problem recommending Best Western Cairn to everyone and anyone we meet.

"Family Getaway"

4
Suni33, Selkirk, New York 09/07/2018

This hotel is unique. It reminded me of an off the beaten path Orlando resort. The service is very friendly. Rooms are adequate. The location is great for not being right in the thick of all the touristy traps of Niagara Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing our property to stay for your family getaway. You are right, Our hotel is definitely unique with the indoor tropical courtyard setup with a pool in the middle which you wont find in any other hotels in Niagara Falls. I'm glad that you liked our property, amenities and our hospitality. Thanks for complimenting our staff members, we appreciate it! We value your business and look forward to your continued patronage! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Fun in Niagara falls Canada"

5
David L, Rochester, New York 08/07/2018

What a wonderful hotel. It is a gem of a find. Very clean! Within 2 miles of the Falls but in a nice location, A great Irish pup is on the property. The heated pool is inside with live plants and trees giving it a tropical feel. There is even a tiki bar near the pool and two hot tubs. Definitely a place I will return to.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi David, Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for this wonderful review! I'm delighted that the location of the hotel, Irish restaurant onsite and our courtyard was up to your liking.It gives us hoteliers immense satisfaction to read reviews like yours as we constantly work towards exceeding guest expectations. Thanks a lot for staying at Cairn Croft, We appreciate your business and look forward to the opportunity to welcome you back for another pleasant stay. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Canada day long weekend stay"

4
Sandy2232, Toronto, Canada 03/07/2018

We stayed at best Western cairn hotel along Lundy's lane for 2 nights on the second floor of the tower. On arrival, I thought that I booked a room in the tower because we are 3 adults and we didn't want to use the pool. Sadly, I was given a ground floor by the courtyard that I didn't want. I wasn't happy about it and after a couple of minutes a gentleman (manager) came out and accomodate us back to a room in the tower as I originally requested. It's a nice hotel with comfortable queen beds. Even though the check in lady advice us that there will be noise in the restaurant on the first floor, we did not hear any noise. Their WiFi connection is great and the room had a funny smell but we were able to open the windows for fresh air. Then turned the air conditioner at night. The hotel also sells Wego bus passes for the attraction stops along Niagara falls. Plus it has Wego bus stops located right outside of the hotel, a no frills, MacDonald's and Dollarama nearby.

"Great accommodation and golf arrangements"

5
Tyes2021, Ottawa, Canada 27/06/2018

Cairn Croft's golf coordinator (Jade Pitts) did a great job of arranging 6 rounds of golf for our party of 7. Additionally, the accommodation and level of service at Cairn Croft was top of the line, and included providing one suite for our post round get togethers.

"At the Mercy of a Plumber"

3
DougK677, Brisbane 20/06/2018

In the main, this is very good accommodation, although it is located well away from the action of the Niagara Falls. To get downtown, you need to purchase a 24 hour bus ticket from reception, but beware, getting back to the hotel at night is difficult to navigate, if you haven't identified landmarks to let you know when to get off. It's official! This is not Fake News! According to this hotel, body wash and shampoo is one and the same. This is clearly identified on the dispensers, located in the shower. See photo. No point buying the expensive one any more, if both do the same job. Also, the plumbing licensing board should search for and delist the plumber who installed the toilet pans in the bathroom. Ours is located so close to the wall, one needs to ride side saddle to squat. Very uncomfortable process. Despite these anomalies, a good place to rest the soul. The shower was the best of our tour to date.

"Definitely stay another time"

5
magicmike, Boston, Massachusetts 18/06/2018

We were here for 4 nights in may. Rooms were neat, clean and bed was very comfortable . Restaurant has nice bfast and lunch specials and the lounge is very cozy.. It has an indoor pool, outdoor courtyard and a friendly staff. It is also on the “red line” bus route which can take you to the falls as well as other points of interest. A 24 hour senior pass is $8. Our tour bus driver had a medical emergency the day we were supposed to depart and was taken to a hospital. The hotel wasted no time providing us with a conference room and many cases of water to wait for a replacement driver to take us back to the U.S.A. Nice hotel would not hesitate to stay here again.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Mike, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing to stay at Best Western Plus Cairn Croft Hotel! We are delighted that you liked our property, amenities and our hospitality. Your generous review has been shared with our entire team. It was unfortunate that your tour bus driver had a medical emergency and your tour plans got changed. We are happy that we were able to accommodate your group. Thanks for all your compliments! It was a pleasure to host you, we look forward to seeing you back and wish you good health and happiness! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great place to stay!!!"

5
User 17/06/2018

This hotel was referred to me by another hotel that was full and had no rooms left. I was expecting a hefty price but to my surprise it was extremely reasonable. Girl at the front desk was so nice. My room was spacious, clean and the beds and pillows are so comfortable. Cleaning staff in the hallway open doors for me and made me feel so welcomed. Just a great hotel, I will be back.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Line, Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for the splendid review! We are known to be one of the best budget friendly hotels in Niagara Falls. I'm extremely delighted that our team took good care of you and that you liked our hospitality. Thank you for being our guest, we look forward to the opportunity to welcome you back at our property. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice courtyard"

4
canadiantyler, Hamilton, Canada 12/06/2018

We had a courtyard room which was great to be right near the pool. The hotel wasn't very busy, so there were no noise issues. The rooms looked old and could use an update. There was a mini-fridge in the room. The pool and hot tubs were nice, as was the play climbing structure. The location is good, a short drive, bus or taxi to the Falls. We used Uber for $12-$13 each way.

"Fabulous for family with young children"

5
User 04/06/2018

Excellent service. Beyond our expectations considering the price we pain. The pool was warm. The toddlers loved the playground. There was a McDonald's with playground just outsider. The Wego stops in front of the hôtel. The staff was very kind and friendly

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for the fabulous review! We are delighted to read that you and your family liked our product, amenities & our hospitality and that you all left our property with fond recollections of your stay. Your generous compliments are motivating and encouraging! We appreciate your business, thanks a lot for staying with us. We look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Hidden gem"

5
tee40_4, North Bay, Canada 29/05/2018

We stayed in the tower section of the hotel. Our room was spacious and clean. The pool area is great to visit even if you don't want to go for a swim. It's a garden area with a pool, arcade and even a bar. The restaurant/bar downstairs was nice for a night cap and the food was pretty good too. Service at the front desk was excellent. That hotel is my new go to place every time I'm in Niagara Falls. It's a nice walk to Clifton Hill (about 30 minutes). We really enjoyed our stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! It was delightful to have you stay with us. Thank you for your time and for the splendid review you left for us on TripAdvisor forum. I am happy to learn that you loved the facilities here- rooms, pool area, restaurant and our gracious hospitality. We are in business to create fond memories for all our guests and your feedback has been a source of encouragement for our team. We appreciate your business, thanks for staying. We look forward to seeing you back for another wonderful stay. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"cairn croft niagara"

5
Al L, Cambridge, Canada 26/05/2018

excellent hotel, clean rooms, good prices, and great facilities. this hotel is near or not very far from all the attractions. staff are extremely nice. would stay here again when visiting Niagara Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi, Greetings from Best Western Plus Cairn Croft Hotel! It was a pleasure to have you stay with us and we thank you for the excellent review you left for us on TripAdvisor forum. Your recognition for our property and team is hugely appreciated. It is absolutely delightful for us to learn that you had a wonderful stay with us. We hope you will give us another opportunity to welcome you back to your new favorite hotel in Niagara Falls in the near future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"We really enjoyed our stay."

5
P3691, Orangeville, Canada 22/05/2018

Very nice and clean hotel just a short bus ride or drive from falls and all the attractions. Restaurant on site but also a few restaurants and convenient stores including a drug store and grocery store within a short walking distance. Staff is very friendly. We didn't have time to use the pool but pool area looked very inviting.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! We appreciate your lovely review, we are pleased that you liked our location, facilities and our hospitality. Thank you for choosing Best Western Plus Cairn Croft Hotel and we look forward to your continued patronage. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great hotel "

5
James G, Perth, Australia 17/05/2018

Nice big room, decent size bathroom Plenty of lights with charging ports/power ports. Hotel is clean Amazing looking pool!! Pub next door Close to lots of take away shops and other stores Fantastic location out of the heart of the Falls

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello James, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for sharing your valuable insights with our potential guests on TripAdvisor forum. My colleagues and I are immensely pleased that you had an amazing stay at Cairn Croft Hotel and that our rooms, pool and Doc Magilligan's Irish restaurant exceeded your liking. Thank you for staying at Cairn Croft hotel, we appreciate your business and look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Staff was hostile and discriminatory "

1
User 15/05/2018

I selected this hotel because it marketed itself as pet friendly. I was traveling with my service dog and honestly just needed a quiet place to rest my head. I booked the room online at the last minute and was exhausted when I arrived. The girl at the desk put me in a king sized room in the tower. The room was okay, clean except for some mystery smudges on the mirror. I settled in and took a nap before walking over to the attached restaurant for dinner. (My service dog was with me both at check in and when I went to dinner). Later that night, after 11 pm, I walked the dog one last time before bed. When I came back in, I was approached be a girl from the front desk. She told me I couldn't have a dog in the tower because it wasn't pet friendly. I told her it was a service dog and she said we still shouldn't be in that room. Next, she asked me when I was leaving. I told her first thing in the morning. She finally said okay and asked me for my room number. In the morning, when I checked out, the man working at the desk informed me that I had been assessed extra charges for my pet. I explained to him that my dog was a service animal and he said it didn't matter and that I had been deceitful by not telling anyone I had a dog with me(even though the dog was always at my side and clearly visible). I told him that I had never been charged a pet fee for my service dog and he just stared at me and said “handicapped people still have to pay for things, even parking.” I told him again that I didn't think it was right, and that I would be calling the corporate office. He finally waived the fee but was very unprofessional. There was a line of other guests waiting to check out behind me who got to watch the whole encounter. I never felt so unwelcome in a hotel in my entire life. The staff was hostile and discriminatory. They also charged $12 dollars for parking, and never mentioned the fee at booking. I wouldn't recommend this place to my worst enemy. Avoid it at all cost.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Mary, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for spending your precious time reviewing our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We give foremost importance to our guest observations and feedback as they help us progress ourselves to provide superior guest service possible to all our guests. We regret for the inconvenience caused to you. If you take a look at other reviews, our patrons have praised us for our excellent service. The situations you have explained in this review is definitely not what we deliver here. Rest assured, your remarks will be reviewed by our management team and essential actions will be taken in order to correct and minimize possible unsatisfactory experiences in the future. I hope you will give us another opportunity to showcase our superior customer service. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Lundy's Lane gem!"

5
RachelQuinn91, Bowmanville, Canada 12/05/2018

This hotel is located on Lundy's Lane, which is a short drive to the falls and Clifton Hill. The property has clearly had renovations done, and the rooms are beautiful as a result! There was a jacuzzi in our king-room, a view of Lundy's Lane, a large television and a full sized couch. The room itself was fairly large and was incredibly clean. The bed was very comfortable and the experience was superb. The guest service was amazing, especially during check in. The gentleman assisting me was incredibly friendly and helpful.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Rachel, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing to stay at Cairn Croft Hotel and for posting such a beautiful review on TripAdvisor forum. I love your caption, being marked perfect by you is an honor. We are delighted that you liked our facility and the superior customer service you received here. Reviews like yours boosts our confidence level. Your feedback has been shared with our entire team. It was our pleasure to have you with us and we look forward to welcoming you back soon. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Midweek Getaway"

4
User 11/05/2018

This was the best price for this hotel as we have stayed here before and of course weekends the prices are very expensive and during the week it is quiet and enjoyable to sit near the pool and enjoy the peace and quiet.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Dennie and Lisa, Greetings from Best Western Plus Cairn Croft Hotel! Thank you so much for coming back to stay at Best Western Plus Cairn Croft Hotel and for sharing your experience online. We are known for our reasonable pricing and excellent rooms. There is a spring package going on these days at a starting price of $119 plus taxes and that includes parking, breakfast and $25 dining credit at Doc Magilligan's Irish restaurant. Our patrons could utilize this package rate by booking directly through the hotel at 1800-263-2551. If you are planning to come back again in the near future, I would recommend this package. Thanks for all your compliments and we look forward to your continued patronage. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Beautiful Wedding Venue"

5
stephhuppunen, Welland, Canada 04/05/2018

We recently got married in February 2018 at the Best Western Plus Cairn Croft Hotel and they made sure every detail was taken care of for us! We had our ceremony in the sunken garden and we were able to turn it into the perfect spot for our wedding! Our reception was held in the Oak Room, and this is already such a beautiful space it really didn't need enhancing, the food was AMAZING! The staff really out did themselves ensuring we had the most wonderful day for our wedding and we had nothing but compliments from our friends and family on the food and venue!!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Stephanie, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft as the venue for your wedding! We are delighted to learn that every aspect of your stay and function worked out perfectly for you and that you left our hotel with everlasting memories of your special day. It is also very satisfying to read your wonderful comments on our dedicated team, food and venue. Emily and Lianne have all praises for you, the way you coordinated all the required details with them made their job much easier. On their behalf, a special thanks to you for that! We are thrilled to know that the ceremony in sunken garden and reception arrangements in our enhanced Oak room went above and beyond your expectations. Thank you for taking time to review us on TripAdvisor forum. It's indeed been a pleasure hosting your party. Congratulations on your wedding & all the best for a splendid family life! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Over all good. "

4
User 29/04/2018

We stayed Friday and Saturday night for a conference. Great property, indoor courtyard with pool and area for kids to play. Huge conference room held about 150 people maybe little more. Now super close to the falls but it has everything within walking distance for shopping take out and the bus stop right outside. Doc's pub was amazing on site. Few cons are out of the managements control. Loud guests wandering the halls yelling for their friends, outside traffic loud from the window and little outdated. Something management could look into is modernizing the rooms as there is no difference in the price than the fallsview's. Over all though great staff, convenient location and great stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking the time to share your review on TripAdvisor forum. We are delighted to learn that you had a great stay here and that you liked the location of the hotel, away from the hustle and bustle of the city and also the facilities offered at the hotel. We appreciate your encouraging comments on our service and your compliments have been shared with our entire team. We appreciate your corrective feedback on our rooms and regret for any inconvenience caused due to other guests being noisy. I'm glad that everything went well with your conference. It's indeed been a pleasure hosting you folks. We look forward to your continued patronage, Thank you for your business! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Mini Vacation"

5
tanjasingels, Sarnia, Canada 25/04/2018

We stayed in an upstairs courtyard room. It was like a mini resort. We went with our 3 year old and 8 month old. The pool, hot tubs and play gym were awesome. We stayed 3 nights. The staff were great. Great value for $80-95/ night. I would highly recommend for families. No complaints. :)

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! We are pleased to learn that you enjoyed every aspect of our lovely hotel, especially our pool and courtyard area. It was certainly our pleasure to have you as our valued guest. We look forward to welcoming you back on yet another wonderful experience here at the Cairn Croft Hotel. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Excellent hotel"

5
Rick O, Golden Lake, Canada 24/04/2018

The hotel is great. The staff were very friendly. Great restaurant for dinner and breakfast with real good service. We will return to this hotel when we return to the Niagara Falls area. The WEGO bus transportation is excellent.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Rick, Greetings from Best Western Plus Cairn Croft Hotel! We are happy to know that you have liked your stay as a whole, especially the attitude of our staff members and the food at the restaurant. Thanks for all your compliments. Your patronage is valuable to us and we look forward to the opportunity to welcoming you back at the Cairn Croft Hotel soon. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Be"

3
David P, Burlington 23/04/2018

Be aware of your room location. If you are staying with children, the pool area is great. If you don't want kids playing ball hockey outside your room at 7:30am, you probably want a room in the tower.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi David, Greetings from Best Western Plus Cairn Croft Hotel! Thank you very much for reviewing us on this forum. We appreciate your feedback, it is disappointing to hear that you were not satisfied with the location of your room and that small kids were playing ball hockey outside your room at 7.30 in the morning. We regret for the inconvenience caused. If you come across such issues when you stay here, kindly let us know immediately so that we could take care of the situation. The indoor pool and arcade in our courtyard area makes it the most popular spot in the hotel. Tower rooms are much more quieter, you are right! We'll be happy to get you a tower room next time you come in. We value your business and we do hope to have the opportunity of having you back soon. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Convienient, Clean and Comfortable."

4
Peggy C, Toronto, Canada 23/04/2018

This Hotel has a great location on Lundy's Lane as it is not far from the Falls. The rooms are very comfortable and clean and quiet. There is a $12.00 charge for parking overnight. There is a pub and bar service at the pool.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Peggy, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time out to review us. Our team is really grateful of your kind feedback and are pleased to have met your expectations. We look forward to welcoming you on your next visit to Niagara Falls. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Good Value in Niagara Falls, Ontario"

4
Dan S, North Bay 23/04/2018

Good location in central location of Niagara Falls and within walking distance of many different types of restaurants in the area. Lots of parking and two types of room styles for your preference; drive up style if you like to park outside your room or a 5 story tower for traditional hotel rooms. There is a nice size restaurant and bar attached to the hotel which has a great atmosphere. Weekday rates are great value with weekends moving up in price. Rooms were clean and beds comfortable. There is additional charge for parking which I believe is excessive for the facility and amount of available parking in the area. Overall good facility. Great pool and hot tub area. Definitely worth checking out while In Niagara.

"Great staff but dated, chil, noisy room"

3
El_Guapo11, Toronto, Canada 19/04/2018

I stayed here for one night for business. The hotel is not a particularly nice one, but the lobby / reception area is. My check-in experience was great, as the staff were extremely friendly and helpful. The room, however, is quite dated. Also, because the door opens to the outside, a lot of cold air comes in around the door. On the other side, there is a pool area, which is nice but it was extremely loud. All in all, this was a pleasant stay at a decent hotel, but certainly nothing fancy.

"Noisey as hell"

2
C W, Perth, Australia 17/04/2018

A hockey team arrived... Its like a dorm room boyd locker room. The team was so noisey. Rang front desk..Apparently they can be as noisey as they want until 11am. Its law in Canada . Not impressed need my sleep. Think twice before booking this hotel

"A great weekend getaway "

4
thisiscliff, Hamilton, Canada 15/04/2018

A big group of us rented basically the entire side of of the upper floor (I think 7 rooms). We stayed Friday to Sunday and it basically was like a mini get away from the city although it is nicely placed on lundys lane where you have Access to all kinds of food and amenities. The check in was easy, our room was clean, and the view was great, over looking the pool. The Friday night was good, although the pool and main floor gets very noisey until 10pm when they close it. (We had expected this from reading Previous reviews) in my opinion they could seal the doors better on the balcony side, it does make it harder for young kids to sleep. Saturday was great, staff were very helpful with anything we needed. Breakfast from the Irish pub next door (connected to the hotel)was accommodating for our party of 8, decently priced and was good portioned. The pool and play area was prefect for the children, it kept them busy all day. The bar opens up on the main floor, and they turned the hockey and basketball games on, it was a great atmosphere. My girlfriend and family got food from the bar and said it was tasty. Again the evening the pool area was extremely loud, unnecessarily loud in fact for children at 9-10 pm, not really what a solution for that could be, but it was almost too much. Overall we couldn't complain about too much, it was a great visit and will recommend it to friends. The one thing my girlfriend and I both didn't like was our bed, found it surprisingly firm and stiff, but the kids slept fine. Very good visit though!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting a detail review about your past stay here at the Best Western Plus Cairn Croft Hotel. It gives us immense joy to learn that you had a good overall stay with us and that you liked the amenities and services we provide here. We hugely regret for the inconvenience caused due to the noise in the courtyard area. As you would have noticed, we have a closed-roof atrium setup here with a pool and an arcade area, that is the beauty about this place but that also means that this area could get noisy when the hotel is at high occupancy. We have a curfew in place, Pool timings are from 9 AM-10 PM and entire courtyard area has to be vacated after 11 pm. If you have early sleepers in your party then I would recommend renting our tower rooms or east wing rooms which would be quieter than courtyard rooms. We appreciate your feedback, it's been a pleasure hosting your group, and we look forward for your continued patronage. Thanks a lot! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great place for a family getaway"

4
User 06/04/2018

If your kids are pool junkies like ours then this is the place for you. I chose this place because of the indoor pool (early April trip) and it did not disappoint. The pool was heated and had plenty of seating around the perimeter. Also had 2 hot tubs which was great for the adults. The playscape and games next to the pool were an added bonus. The only downside was that there is a poolside bar shown in the photos that was not open during our visit. Had to walk through the lobby into the bar and order at the restaurant. Oh well, it wasn't the end of the world. Room was very clean, staff was friendly, easy ride into town to see the falls and all the attractions. We stayed in the tower to avoid the pool when we didn't want to hear it or smell the chlorine.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Matthew, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time to post a wonderful review about your past stay at our property. Your feedback is much appreciated. I'm delighted that your family, especially the kids enjoyed our indoor pool and courtyard area. Rooms in the tower section is an excellent option if you prefer being in a quieter area, Great choice! Bistro in the courtyard is mostly open for weekends. We regret for the inconvenience caused going back and forth to the restaurant. We hugely appreciate your business and look forward for your next visit! Regards, Joe Francis Management Best Western Plus Cairn Croft Hote

"Great experience - caring and helpful staff."

5
lori8146, goldens Bridge, New York, USA 06/04/2018

The staff was helpful and went out of their way to make our stay pleasant. The pool with the play area as well as the restaurant on site were a big plus. The vending machines could have been better stocked, but with several stores within walking distance, it was really the most minor of issues. A great place for a family to stay.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Lori, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel for your stay in Niagara Falls. It's a pleasure to learn that you had an excellent stay here at our property. We are humbled by your gracious compliments on the service you received from our staff members. We have shared your encouraging feedback with our entire team. I would also like to take this opportunity to welcome you back to Best Western Plus Cairn Croft Hotel on your next visit to Niagara Falls. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice big room, quick check in, good service"

4
Lisa H, Brisbane, Australia 05/04/2018

Thanks for a great stay. Free wifi, great service, guest laundry area, and Irish pub/restaurant joined to hotel - enjoyed the Sinister Minister Brew & food. The 3 computers they let guests use weren't working so I let reception know & they said they'd get on to it.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Lisa, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking the time to write a review about your past stay at our property. We are genuinely happy that your expectations are met and that you liked our restaurant and other services we provide here. Thanks for letting us know about the business center computers. We took care of it right away. Your comments and feedback is much appreciated. We look forward to seeing you again in the future! Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great staff,rooms and pool!!!"

5
User 05/04/2018

Very friendly staff. Very clean rooms. We had the courtyard room so our kids were close to the pool. Sitting on the porch with a beverage, watching the kids swim while listening to the birds chirp and all the tropical plants and trees, made me feel like i was down south. The WEGO stops right out front to take you to the falls. I would stay here next time i go to the falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Melissa, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a ton for your lovely compliments! Your review has been shared with our staff members. We are truly delighted that your family relished our courtyard and pool area. You are absolutely right, our courtyard area gives a tropical feel with all the trees and plants. The heated swimming pool and gaming arcade enclosed in the courtyard certainly blends in with the setup. We thank you for choosing Best Western Plus Cairn Croft Hotel and look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great place and great staff"

5
User 03/04/2018

We have been here and will go again because of the place itself and the staff. The rooms are super clean and the staff are exceptional! The pool was clean and always warm which was great for our small kids.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Donna, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel once again for your stay. We are glad that you liked our property, amenities & service we offer here. Your compliments for our staff members are hugely appreciated and has been shared with them. Its been a pleasure hosting you. Thanks for coming back and we look forward to having the opportunity to serve you. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Comfortable, tropical feel, great service, great price!"

5
Audrey S, Niagara Falls, Canada 01/04/2018

We had a room in the courtyard for the night and the experience was fantastic. We ended up staying another night. The courtyard has a tropical feel and makes you feel like you are on a vacation, regardless of the weather outside. We also ate at the restaurant that is attached which was great service as well.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Audrey, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting a five star review on TripAdvisor forum. Your caption says it all! I'm extremely delighted that you liked our courtyard and pool area and that your expectations are exceeded. Thank you for staying at the Cairn Croft Hotel. We look forward to your continued patronage. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Don't Stay in the Courtyard"

1
QBaby70, Burlington, Canada 25/03/2018

Three families, three rooms on the ground floor of the courtyard area. Pool is great. Lots of tables to sit and talk or play games ... But it's also an absolute NIGHTMARE. Other guests - drunk, swearing, blast music ... and management does NOTHING. Talked to the night manager, and he said three times and then they call the cops and disruptive guests are gone. But in spite of 3am music blaring, loud fights, someone being thrown against a door or window ... more complaints than we can count, we had no choice but to put up with it, because the management doesn't actually care. WE. WILL. NEVER. BE. BACK!!

"Our first family getaway!"

5
Roby082215, Brantford, Canada 21/03/2018

This hotel is fantastic! I called a day ahead to be sure that we would have a crib for our daughter. It was assured that it was put notes and at check-in they were on top of getting one to our room asap. The staff were very friendly and accommodating throughout our stay. We were prepared for any "surprise" costs as we have been to Niagara Falls many times, but this hotel does not charge an arm and a leg! Parking was only $12 and the crib was free! The room had a fridge which was very helpful with a little one. The hotel is close to many restaurants and shopping. The courtyard is really nice and perfect for when its cold outside! At checkout, Keegan was great! He was super friendly and made checkout simple and quick! We will definitely be back and most likely longer than 1 night stay! Thank you for a wonderful first family getaway!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Roby, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Cairn Croft Hotel for your first family getaway, we feel privileged to host your family here. We pride ourselves on providing our guests with Superior customer service and I am delighted that our entire team provided you with an exceptional experience! I have shared your review with Keegan and rest of our team, they are thrilled to know that their efforts were well noticed and appreciated. We look forward to the opportunity of welcoming you and your family back here on your next visit to Niagara Falls. And yes, come back for a longer stay! Many thanks once again. Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"March break getaway"

5
Blonde B, Ontario, Canada 19/03/2018

What a great place that has so much to offer. Hotel has pool, hot tubs, children's area. Irish pub attached with great food. Close to a grocery store and fast food. A quick ride to falls, casino and shopping. Staff are amazing and hotel is clean.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for your generous feedback and for sparing time to post a review on our hotel and its services. We appreciate your words of appreciation, especially the comments you made on service and food quality. Thank you for choosing to stay with us, we look forward for your return visit sometime soon, till then Adios! Best regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"March break getaway"

5
User 18/03/2018

Perfect stay with friends and family . We stayed 2 nights for a march break getaway. Children aged 6- 15yrs old. Location is great because many food options and close to falls, casino and shopping. Added bonus was restaurant attached which food was very tasty . I chose food deal which im glad i did while my friend with younger children chose a courtyard room. I liked my tower room in 4th floor where it was quieter for older teenagers.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing Best Western Plus Cairn Croft Hotel for your stay. We are obliged to you for taking out your time to provide us with a valuable response. It is great to read that you liked the location of the hotel, our rooms and Doc Magilligans Irish restaurant. We look forward to welcoming you back to our property next time your travels take you to Niagara Falls. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"First and last time I'll stay here! "

1
lisag2010Canfield, canfield 18/03/2018

I rented a room here with my boys over the March break for a fun night away. It seemed like it was a nice place to stay until my disabled son slipped over the edge of the hot tub and suffered multiple lacerations to his back and shoulder blade. All three sides of this tub had a gate around the edge except for the front where there was at least a foot gap between the tub and fence. The motel didn't even have peroxide or alcohol to clean my son's wounds. Luckily a very nice and helpful guest had iodine in her room to assist me. This could have been avoided if all 4 sides of the tub were secured properly. Instead my son was lodged between where I had to lift his 140 lb body back up over the hot tub to get him out of the small confined space! I am appalled that I had to pay the $198 fee for this horrible event my son endured with little sleep after the incident due to his pain and suffering. Fix your establishment so this does not happen again please and thank you!!!!!!

"Nice March break family trip, with a few hiccups"

4
Aminah H, Mississauga, Canada 15/03/2018

Located a few minutes drive away from the falls and popular attractions. No room service, but an attached resto-pub, and a few steps away from multiple food and grocery options. The lobby is updated and modern, and our room in the hotel tower was warm and comfortable. The kids loved the indoor heated pool and play area. The two hot tubs are right beside the pool, and it's all surrounded by gorgeous plants. It is the service, however, that made our stay the most pleasant. The housekeepers were kind and accommodating. Steve, the handyman, helped us with assembling the crib before we got to our room, brought us bed rails, learned the kids names and checked in throughout our stay. Always with a smile on his face, and a welcoming warmth. Thanks so much! Three issues: 1) The hotel was built onto a pre-existing motel, and all updated. It makes for a different feel from a typical hotel. However, the corridor leading from the new build to the original courtyard rooms/pool/play area is *very* drafty. It wasn't pleasant when we were wet from the pool passing this drafty corridor, especially with little ones. 2) We stayed during March break, and apparently every year the hotel is busy with hockey teams of different ages throughout the week. We booked four months in advance, but didn't get a courtyard room we would have preferred, and would've prevented having for to go through the drafty hallway. We stated we would have been okay with the noise and increased activity, but it wasn't an option. 3) Related to the March break/hockey team crowd, in our four day stay we were one of three families of colour often by the pool area. Nothing to do with the hotel staff, but received more than a few racial comments from some pretty ignorant travelers who may not have heard its 2018, and that it's okay for people to dress and look different than them. We probably won't come back here in March break - to avoid the level of ignorance, and hockey parents drinking around the pool and courtyard, leaving their kids unsupervised in the pool. Will definitely remember it for a future stay in other months though!

"Happy with our atay"

4
User 14/03/2018

We were happy with our stay. The price was right and our tower room was clean and I think recently renovated. The renovated lobby is lovely. Most of the jets in the hot tub don't work. As usual the pool was overtaken with unsupervised children from hockey teams. I don't care that the kids are playing but I was constantly worried that kids were going to get hurt from jumping in the pool without looking at the kids in the pool. I think the hotel could do a better job of monitoring the pool and ensuring that adults are in the pool area with their kids and not drinking on the courtyard balcony. I probably won't book again as this has primarily become a hotel for hockey teams where parents can loosely supervise their children which is unfortunate because it's a nice hotel with a great location.

"A Great Location"

5
Adriel17, Ottawa, Canada 11/03/2018

Where to start? I stayed at this hotel as part of a retreat and feel it was worth every penny. Friday, I ate lunch in the pub with a friend before checking in. The room was clean and had a good amount of space. We were on the fourth floor at the very end of the hall. The beds are very comfortable, the pillows ample and comfortable, and the temperature in the room was very easy to control. I have to say, I really appreciated the USB port in the desk lamp. The room that we used during the day was large and spacious. While I am aware that the organizer of the retreat requests certain set-ups, the hotel provided them in spades. It was lovely to have an 8 ft table to work at. The consistent refreshing of coffee, tea, and water in the room was wonderful. The pool area is lovely, with ample seating, and even a play area for children. It was quite busy and noisy while we were there as there were several hockey teams staying at the hotel. The hot tubs are nicely situated at the far end of the pool from the tower portion of the hotel, as well as the pool side bar. There are lovely plants around the hot tubs, one is right beside the children's play structure. Last but not least the staff. Everyone was lovely. Steve ensured that we had everything we needed during the weekend. The Chefs spoke to our organizer and at least one of the attendees on more than one occasion about food allergies - food was included in the cost of the retreat. While I have friends that I will likely stay with the next time I am in Niagara Falls, I wouldn't hesitate to recommend this hotel to anyone.

"Very nice and clean !!"

5
Derek G, Toronto, Canada 06/03/2018

4 adults , 2 Deluxe queen adjoining rooms were very clean , recently priced and quiet. The Rooms were comfortable and clean , staff at hotel were very helpful. I would definitely stay again and would recommend this hotel to others. It wasn't that close to the falls but only a quick drive away. There unfortunately is a $ 12 parking fee per vehicle.

"This place was great!"

5
User 05/03/2018

We stayed just after Christmas. The place was packed. It was freezing outside, but felt like a tropical vacation inside. We had a room that opens to the pool. Was very busy with a lot of activity, but we didn't mind that. Room was clean & had everything we needed. Would definitely recommend for family's with children.

"Great place!"

5
deborahbP9861OP, Hamilton, Canada 05/03/2018

Best Western in Niagara falls is great! Rooms are really nice and clean. They have balconys- which is just awesome!! And are close to everything! Good times had by all who came! Definitly will go again!

"Friendly staff, & Clean rooms"

4
farawayfriend, Kitchener, Canada 03/03/2018

Friendly staff, clean rooms and reasonably priced. Very nice pool with tables & chairs to socialize if you don't want to swim. Many restaurants close by and also a grocery store. 10 min. bus ride to the falls. Mcgilligans Pub/Restaurant is connected to the hotel for dinners or entertainment.

"Great reno"

5
Judy R, Sarnia, Canada 03/03/2018

Totally renovated hotel. Wonderful job they have done. Beautiful. Good deal in Niagara Falls. Take a bathing suit for gorgeous indoor pool area. Attached Irish pub is authentic with everything from Ireland. Great food. Breakfast included and buy the meal and parking package and this is a steal.

"35th Anniversary mini break"

4
chickandbeast, Durham, Canada 28/02/2018

Best Western Plus Cairns Croft Hotel was really nice for a mini break in the middle of Winter and our 35th wedding anniversary. The seating and wall fire in the lobby were very inviting. We had a 2nd floor room with a bistro set outside and 2 large beds obviously we only used 1. Beds and pillows comfortable, room a little warm but the air conditioning is turned off in February. We were offered a free upgrade but it meant being on the lower floor close to the families with kids and lose our somewhat private balcony setting so we said no, but thanks for offering. Staff were great they got me wine glasses when I asked no one should drink out of a plastic cup on their anniversary. They asked if we liked our room we did, yes a little older and dated but clean quiet and comfortable. Toiletries were in wall dispensers, towels rough a bit but plenty of them. Onsite Irish pub we had a $25 meal credit and the staff paid for our Guinness when they found out it was our 35th anniversary a double bonus. I had the salmon which was tasty, but comes with carrots a a plate of just a lot of dry rice with it needed something saucy. The rice is dry. Also the Irish sampler beef pie and shepherds pie were good chicken curry lacking with no chicken found in the bowl. Onion soup nice and the hot apple crumble for 2. Nice you can go to breakfast and dinner without going outdoors or driving. Parking and a good breakfast were also included. Eggs sausage and toast plus an order of blueberry pancakes and crispy bacon.....only downside was the syrup watery and tasteless they claim it was Aunt Jemima. Next time I will bring my own it had no taste and the 3 pancakes were so blueberry good it was a shame. Hot tubs 2 of them were exactly that.....hot and the pool very very warm like a bath. We waited until the families with kids had cleared out. Tropical pool setting was very attractive and everything including the lobby easy to find. Plenty of pool towels. They shut down rigt on schedule and even our noisy neighbours blasting music from their computer quieted down, cant control other people. Noisy father and son in the hall at 7 am woke us up, we were trying to sleep in. Thats the only reason I miss air conditioning the white noise that drowns out the inconsiderate guests. Breakfast went right until 11 but now we were up. Nice hot shower and easy checkout. We are coming back soon. Great little mini break.

"Standout Getaway"

5
Ccfx2935, Pittsburgh, Pennsylvania 28/02/2018

This hotel is a standout. My family visits Niagara Falls annually, sometimes bi-annually, and although this was our first visit to this Gem, it certainly will not be our last. The check in process was quick and flawless, we were able to park close to our room (222 in the courtyard), making unloading our bags a breeze. When we walked into the Courtyard area, I quickly became confused, and Chris from the front desk was there to save the day, and point us in the correct direction. He also stepped in to help us carry our bags to our room when we looked a bit overwhelmed. After a long day of travel Chris' smiling face was the first example of amazing customer service at this establishment. The hotel continued this level of service at every opportunity. Our daughter, 4, was excited to be able to swim in the courtyard pool, and play in the jungle gym. I loved the longer hours that the pool was open, it made our day feel less rushed to get some pool time in. So many hotels have pools that close at 7 or 8, this one is open until 10 every night. Ida from housekeeping left us a beautiful Towel Animal Elephant on our bed, and even incorporated our daughters stuffed animals into the display. And when after returning home to the states, we realized we had left her favorite blanket behind, Michelle stepped in to find it, and make sure it's safely on its way to us. Thank you so much to everyone at this hotel. We'll see you again soon.

"Andrew and Joe "

5
User 26/02/2018

Might have been a mediocre stay had Andrew and Joe not been so amazing. The staff here treated my family so well. Very friendly, inviting and upfront. They went above and beyond to ensure we were comfortable and did it with a smile. This turned out to be more of a review on the staff but best western hired them so 5 stars all around.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Jesse, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing to stay at our hotel and for your kind feedback. Your review reflects that we at the Cairn Croft Hotel care for our valued guests. Rest assured I will make sure to share your comments with Andrew and rest of our team. Your compliments are very much appreciated. Your words here will go a long way to keep us motivated and to deliver top notch service. Its been a pleasure having your family here! We look forward to welcoming you soon with our friendly smiles. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"In a City Full of Hotels, This is # 1"

5
Mike D, Minden ON 25/02/2018

We usually stay at the Cairn Croft about once a year, and have been doing so over the last 5 or 6 years. We don't even bother looking at other establishments any more. This place actually gets better every year. Super friendly staff-not just the front desk, I mean every employee has a smile and a kind word. Clean rooms, great location, competitive rates, excellent pool & play area for the kids, and a superb Restaurant attached. They even offer a 'winter package' deal. See you guys next year, eh ?

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Mike, Greetings from Best Western Plus Cairn Croft Hotel! Firstly, allow me to sincerely thank you for that fantastic caption “In a city full of hotels, this is #1”! I love it! Our goal is to become the top-rated hotel in Niagara Falls and reviews like yours really drives us forward, to reach there, at the top! We make genuine effort to sustain top standards of superior service delivery that our hotel is known for and we are pleased to learn that we have been successful in accomplishing this throughout your stays, over the years! We genuinely appreciate your patronage and wish you good health and happiness. See you back next year! Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Hidden gem"

5
jimbos60, Kitchener, Canada 14/02/2018

A great hotel in Niagara falls, courtyard room was excellent . Walked out the door and in the pool. Indoor pool area is great, has table and chairs in the large courtyard. Staff at hotel could not have helped more, anything you wanted the gave. Restaurant attached is excellent (Doc McGilligans) irish pub with great food and good prices.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Jim, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for posting a wonderful review and rating us so highly on TripAdvisor forum. We are extremely pleased that you liked our establishment and services we offer here. Your compliments for our staff members are hugely appreciated and has been shared with them. Personalized service delivery is what we pride for and we are thrilled that our entire crew provided you with an exceptional experience. We appreciate your business and look forward for your return visit in the near future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"I so needed this in the middle of winter!"

5
Kelly B, Omemee, Canada 14/02/2018

If you need to get away for a couple of days, this is the place! You can stay here and never leave! The courtyard makes you feel relaxed (maybe not on a weekend with kids screaming and playing! Unless they are yours!) The plants make you feel tropical and the irish pub makes you feel full, because you won't want to leave a crumb on your plate! It's too good. Can't say enough about this place and don't want to say too much because I want to go back! If you go tell Chris, Kelly says hi! Both Chris's and Jason are awesome! I would assume all the staff are! They all seem to have some common sense and make everything work! Thanks for such an awesome mini vacation! That is what it felt like!

"Vehicle break in...who cares? Not management!"

2
User 13/02/2018

Apparently not the management. I was advised by the front desk to let the general manager know. If I were managing a facility I would want to know if for no other reason than to check camera operation, to see if other vehicles experienced damage, perhaps see if improvements could be made to lighting in the parking lot and just to pass on some kind words to the guest. We weren't looking for anything. We just mentioned it to the front desk and they said we should let management know. We called, got the managers voice mail, left a message and that was it. I thought they may call me back to ask questions, share a kind word or two...but no. Not a peep from anyone. So, just a pet peeve of mine really. Because the facility has been nicely updated. For me, customer care or lack of, is always a big deal.

"Hockey tournament "

5
everett61, Listowel, Canada 10/02/2018

Updated lobby , excellent on site restaurant, close to all amenities.rooms by the pool open up with sliding doors , like a mini juggle vacation . Great staff , well priced and clean rooms , grocery store , pharmacy and many different restaurants in walking distance . Need to drive to the Falls or take Uber

"Dishonest billing practices"

1
User 08/02/2018

This would have been a 5 Star rating except for the dishonest billing practice that was experienced at checkout, when the bill was reviewed. Was quoted one rate on the phone, and had to pay another at check-out. They also charged the optional Niagara Falls tourism fee, when they were asked to remove it, they said it's the hotel service fee just incorrectly labelled as the Niagara Tourism Fee. If you're getting good rate, it's a nice place to stay, the savings will offset their dishonest billing.

"Nice Place to Warm Up"

4
Ivan S, Toronto, Canada 07/02/2018

I stayed here while celebrating 2017 New Years. The hotel is actually quite nice. The rooms are dated, but it's not a fancy hotel. The pool is heated and there are 2 hot tubs to help you defrost even more. One negative is that even though the hotel is in the middle of nowhere and has ample parking, they still charge for parking.

"USA / Canada Tour 2017"

4
User 04/02/2018

We stayed here on our 40th Wedding anniversary tour and although a few miles from the Falls was a good hotel. The bus stopped outside the door if you wanted to goto the falls for the light display at night but we stayed at hotel and had a nice meal and a few drinks. I found the prices very good and well run hotel.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Brian, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for choosing our property to stay in for your 40th wedding anniversary, which is a milestone moment. We are truly delighted that our product, amenities and services met your expectations and that you went back with good memories of your trip. We truly appreciate your business and look forward for the opportunity to welcome you back at the Cairn Croft Hotel! Wishing you both good health and happiness. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Good for the price."

4
Nancy G, Windsor, Canada 09/01/2018

Lots of amenities close to the hotel. No Frills grocery store is right next door. McDonalds 2 doors away. The hotel pool was very clean. Only issue was that there is no elevator to the rooms overlooking the pool.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Nancy, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for the nice review! We are pleased that you liked our location, facilities and services we offer here. There is only one floor above the ground floor in the courtyard area and second floor courtyard rooms are accessible only by stairs. We regret for the inconvenience caused due to the lack of elevators in the courtyard. We appreciate your business and look forward to seeing you here in the future. Wishing you a prosperous New Year! Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great family weekend away"

5
The_Traveller_2222, Toronto, Canada 08/01/2018

Went to the cairn Croft with my family and three other families. We had kids ranging from 5 months to 11 years old. We had a great stay. Kids were well entertained from the pool to the climbing equipment and the small games area. However I do think most of the games in the area were out of order or ate our kids money. Highly recommend staying around the pool with sliding door access to the atrium. Also very convenient that there is a grocery store right next door. I would say only downfalls was the temperature of the room. Mind you we stayed here during extremely cold weather. The area near the back door was extremely cold and the room temperature varied greatly throughout the night.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Kindly allow me to thank you for choosing our property out of so many options in Niagara Falls for your family gathering. It's been a pleasure hosting you! We are delighted to learn that your expectations are met. All our courtyard rooms have a backdoor for emergency exit and it could get a bit cold if you are by the back door. You know how Canadian winters are right. But once you have the heater on, it'll be much cozier. We regret for the inconvenience caused. We hugely appreciate your business and look forward to seeing you back. Happy New Year! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great Hotel"

5
User 08/01/2018

Great hotel in a great city. Excellent place to take children because of all there amenities. Also great pub on premise. All staff were willing to help whenever they could, would return to this property with no problem.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Louise, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting an excellent review of your past stay with us. We are extremely pleased that you liked our product, amenities & services we offer here at the Cairn Croft. Your compliments for our staff members are hugely appreciated and has been shared with them. Have a Prosperous New Year and we look forward to hosting you here in the future! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"The www.ACARelationship.Com Best Western Celebration"

3
T./Peter C, Niagara Falls 08/01/2018

The Canadian Cairns-Croft Best Western Hotel in a very good Niagara Falls location with friendly and helpful staff. You'll enjoy the live Band music and have a good time at the Bar/Lounge as hotel guest, of the hotel along side Niagara Fall residents who frequent the Cairns-Croft's Hotel Bar/Lounge, on Friday and Saturday nights.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Peter, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for being our guest! Doc Magilligan's Irish pub attached to our property is one of the favorites among local community. We have also been honoured with two prestigious awards recently by Irish Pubs Global Foundation - We are one among the top 10 Irish Pubs in North America and Our Executive Chef, Gary Beynon was elected as the best Irish pub chef in North America. I would strongly recommend ordering one of chef's favorites on the menu when you visit Docs next time. We value your business and look forward to seeing you back at Cairn Croft Hotel! Have a happy new year! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Average hotel for great price in Niagra Falls"

3
joe b, london 06/01/2018

Price is good for this average hotel. We went for a family trip and the pool was awesome as it was warmer than expected considering outdoor temp was minus 25 and pool was kept warm and very satisfied. Used the work out area and it is a little small and outdated however expected for Niagra falls why would you want to work out :). Pool area had tables for sitting drinking/eating which is great just do not get a room in this area as strangers hang out outside your room which is very odd and uncomfortable.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Joe, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time to review us on TripAdvisor. It was great to have you here with us. Courtyard is our common area by the pool. Most of our patrons like to reserve courtyard rooms because it gives them an option to socialize in the common area by their rooms. When our Poolside Bistro is open they could buy Food and beverage and sit around the courtyard and have a good time. However, we keep a strict curfew on courtyard timings. After 11 pm, nobody is allowed out in the courtyard. My apologies for the inconvenience caused due to other guests outside your room. In the future, I would suggest you book tower or east wing rooms as they are away from the courtyard and poolside. If you are planning to come back anytime soon, we have a winter family package at a starting rate of $99 plus taxes each night and that includes breakfast for upto two adults and two children, parking and $25 dining credit @ Doc Magilligan's Irish restaurant. We hugely value your business and look forward to the opportunity to host you here at the Cairn Croft again in the future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"My favorite"

4
carole_kuhn, toronto 04/01/2018

The rooms are small and dated, but this is my most favorite hotel in Niagara. The staff is the best anywhere and the indoor courtyard with pool and hot tubs make a winter stay very cozy. The Irish pub on site is also very inviting.

"New Year's Eve"

4
lindacW439XA, Brampton, Canada 02/01/2018

We have stayed at this hotel for the past 3 years on the above day and It was a very good experience each time I especially liked the pool area and the restaurant. We would definitely stay here again.

"We will be back"

5
User 02/01/2018

Great hotel, clean seemed to be newly renovated. Authentic Irish pub with good food and great entertainment.Alot of the restaurants in the area. A bit of a walk to the hill but well worth it, we will probably use this hotel in the future.

"Good choice in Niagara"

4
kathryne2018, Toronto, Canada 02/01/2018

A little away from the tourist spots - which if you're not a tourist is a good thing - but still close if you are. Service is always good and the rooms are nice. If you like a pool, they have one with a fun surrounding.

"Excellent stay, can't wait to return"

5
CHRIS H, Cincinnati, Ohio 01/01/2018

First class all around. The people, restaurant, the bar, the pool area. We had an exceptional time and can't wait to return. Everyone we met, from the staff to other patrons in the hotel and restaurant we some of the friendliest and welcoming people we have ever met.

"Very nice hotel with very minor flaws"

5
DanielHJD, Toronto, Canada 28/12/2017

Slow internet, a bit cold restaurant, lukewarm jacuzzi due to maintenance, and pool smelling room. If these don't bother you, it's a perfect place to stay for family with kids. They got amazing pool/ common area with kid's playground, a bar, pools and jacuzzi, and arcades in a tropical forest themed area. There is nofrills right beside the hotel and one factory outlet few mins away from the hot and as well as fast food near by the hotel. I have seen people buy food from outside and eat it in the common area. Overall, it was a pleasant stay.

"Made a bad choice!"

3
Hannah H, Toronto, Canada 28/12/2017

l booked this motel last night Dec 27th 2017 for a getaway in the middle of winter! Wanted to relax around the pool have a nice dinner. I don't think so!!! To my horror the Hotel had been booked by minor hockey league. It was so loud and so many kids running everywhere unsupervised it was really loud in our room. I wish they had told us when we reserved about the group there!! I asked for another room away from the pool area and of course there were none available. If you are looking for a nice quiet place this is not it. So disappointed that we paid so much and could not enjoy ourselves. This is more like a water park for children. The noise on the upper tier in the Courtyard was deafening even the lobby was full of fighting children!! I would not recommend this place unless you have children and want a waterpark atmosphere!!!

"Excellent"

5
Imnextok, Delhi, Canada 28/12/2017

Very good service and the room was great value, loved the pool right outside our room. I would recommend the BW plus Cairn Croft on Lundy's Lane to everyone. The courtyard was a great place for family to hangout by the pool.

"Does not worth the price"

2
shakkerr, Toronto, Canada 27/12/2017

Better and more luxurious hotels are in the area for a much better price and free breakfast. We picked this hotel because of a recommendation from a friend but soon as we settle the hot tub stopped working.

"Great Hotel and Value for Money"

5
Canuck_27_11, Hamilton, Canada 18/12/2017

First time staying at this hotel, in Niagara Falls, and could not complain about one thing. Reasonable parking rates, and room rate was great value for money. Staff were very friendly and pleasant. Would recommend this hotel to anyone.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for sharing your feedback following your stay and recommending us to the TripAdvisor community . We are overwhelmed to learn that you had a pleasing experience at our hotel. It is always a positive feeling to receive such encouraging comments. We look forward to have the pleasure of welcoming you again in the near future. Have a wonderful festive season! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Cairn croft"

4
peterwX5282AU, st, catharines, Canada 18/12/2017

very clean and modern hotel with friendly staff and a great restaurant, very close to all the attractions at the falls, price range very moderate and comfortable beds would certainly recommend to family and friends to try it

"An annual pre-Christmas stop"

4
Maria V, LONDON 18/12/2017

Kind of feels like a homecoming. Stay here every year for a family Christmas. Consistent friendliness, professional service. Clean attractive rooms. Always a pleasant experience. Would likely stay here again next year.

"Love The Courtyard "

4
Tamfamgirl, Norwich, Canada 17/12/2017

Excellent service. Every one is polite and helpful. Stayed in courtyard. Perfect mini vacation for families. On main level we had an outdoor entry as well as a patio door entry to the courtyard. All rooms in courtyard are 2 queen beds. We rented a cot for at a minimal fee. Parking is reasonable rate 12$ per day. Mini arcade/games area is reasonably priced at 1$ for almost every game. Nice size pool and 2 good size hot tubs. Both hot tubs and the pool were very clean. Lots of different areas to sit and watch your children. Great place for all ages. There are some minor things that age this hotel. Overall the cleanliness is excellent. The shower knob was broken and bathroom was slightly dated. The service has been top notch. The Courtyard is not huge, but sure is an excellent place to share time with your family. We were disappointed at the rule of having to vacate the courtyard at 11. It is strictly enforced. However it would not affect me coming to stay and play another time.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for the detailed review of your past stay with us. We appreciate your generous compliments about our indoor tropical courtyard, pool and hot tubs. Our team continuously put in the effort to ensure that everything is well-maintained for our guests. We hope that the wonderful memories about your visit will tempt you to come back to us in the future. Wishing you all the joys of the festive season! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"As promised"

5
E1575QVsharonc, Niagara Falls, Canada 17/12/2017

Pleasant, professiona, friendly, helpful. Paying for parking was new to me. Liked the show that came with the package. Proximitiy to Niagara Falls was good. Availability of bus service was also good and useful.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for posting a five star review on this forum. I'm happy that our product and services exceeded your expectations. Guest experience is of primary importance to us as we endlessly strive to deliver the best possible service to all our valued guests. Parking fee is very common in the city of Niagara falls. Almost all the hotels in the area charges for parking. Our parking fee of $12 plus taxes each night is very reasonable compared to our competitors. We hope you will come back and stay with us when you are in the area. Wishing you and your family a wonderful Christmas and New Year! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Mini Escape"

5
User 12/12/2017

With the tropical gardens and warm temperatures around the pool you feel like you have gone away to beat the winter blues! The staff are personable and efficient. Pricing is reasonable. Definitely a recommendation for your hotel location in Niagara Falls.

"Perfect stay"

5
elieshah, London, Canada 11/12/2017

Very nice hotel I'm recommend Hotel to friends and family. Friendly staff and clean rooms. Restaurant and lounge was very welcoming. Check out service was easy. Car service was also prompt. All-around great experience

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Let me express my sincere gratitude for recommending our hotel to your friends & family and on this forum. We are absolutely delighted that every single facility of the hotel has impressed you. Do come back and visit us to experience the lovely hospitality we offer here. Thank you for your business and we look forward to your continued patronage. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"staying over"

5
116marciap, smithville, Canada 30/11/2017

the best hotel to stay is here everyone is pleasant willing to help and very happy clean rooms very spacious restuarant has excellent food and dining areas are clean staff is fantastic never any problems with hotel or restuarant

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Many thanks for the five star review. We are thrilled to know that you had a memorable experience staying here. Your loyalty and support towards our hotel means a lot and we thank you for the same. We appreciate your business and look forward to welcoming you back here at the Cairn Croft Hotel soon. Sincerely, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Memories Made to last a life time"

4
donnamckeown2014, Frankford, Canada 29/11/2017

We had two hockey teams from our home town book and stay at this hotel for 2 or 3 nights last weekend. Overall our services provided to us was excellent. The Evening manager, the security guard and others were all super friendly and went out of their way to help ensure our "hockey families" had a great experience while making sure we followed the rules. Superb job The bed was a little hard but by the second night, I slept like a charm. I just needed to get use to it. The rooms are clean, the location is perfect. Close enough to the falls, but not the cost we would have if we stayed at the falls. There's lots of restaurants all around, outlet mall just up the street, close to the QEW - easy to get around.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Donna, Greetings from Best Western Plus Cairn Croft Hotel! We thank you for posting a fantastic review about your past stay at our hotel. “Memories made to last a lifetime”, your caption says it all. At Cairn Croft, we work as a team striving to create fond memories for all our guests. We are absolutely pleased that we were able to surpass your expectations. As you could imagine, hockey teams are sometimes a challenge to deal with. But you folks were fantastic as a group and we genuinely appreciate your cooperation. We hugely appreciate your business. Thanks a lot for staying with us and we hope to have the pleasure of welcoming you back many more times in the future. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great stay"

5
Nicola B, Hamilton, Ontario, Canada 27/11/2017

Spent a night there for a wedding we were attending. The hotel staff were friendly and helpful, the lobby and room were spotless. The pool area is beautiful, has a great family friendly atmosphere. We will definitely stay at this hotel again

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Nicola, Greetings from Best Western Plus Cairn Croft Hotel! It was a pleasure sharing your generous feedback with the Cairn Croft team. We are indeed thrilled to hear back from our visiting guests conveying satisfaction in regards to the hotel facilities and friendly attitude of our staff members. Thanks a ton for recommending us. We appreciate your business and look forward to hosting you here at Cairn Croft sometime in the near future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Family Christmas"

4
beverleyh163, Holstein, Canada 27/11/2017

We have been coming to the Cairn for over 7 years, family from across the country meet here and spend the weekend together. The staff has always been courteous and made every effort to accommodate our group. We enjoy the courtyard and relaxed atmosphere. Every year the pricing seems to be a challenge as we do not quite fit the group rate and every year we struggle to get the best pricing, there is no loyalty from the hotel for returning guests.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Beverley, Greetings from Best Western Plus Cairn Croft Hotel! First and foremost, we thank you for your continued patronage towards our property! It is in fact our pleasure to host you and your family here since last seven years for your annual Christmas gathering. I'm extremely glad that you like the relaxed atmosphere of the hotel away from all the hustle and bustle of the city. Like yourself, a good portion of our guests come back every year to enjoy the lovely hotel facilities and service we offer here. To us, you are like visiting friends. We believe that our room rates are very reasonable compared to other hotels in the area and it may vary depending on the occupancy of the hotel as well. You are a platinum member with our award winning loyalty program, Best Western Rewards. I'm not sure if you are already aware but you have enough points to cover the room cost for at least two nights at present . You had the option for using your reward points towards your past stay as well. If you need to know more details on your rewards profile, kindly contact me directly at joe.francis@cairncroft.com We appreciate your business and look forward to the opportunity of welcoming you back at the Cairn Croft hotel. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Nice facility off the strip."

4
maddogrick, Calgary, Alberta 20/11/2017

There are many, many places to stay at in the Niagara area and we chose to stay here primarily because we often stay at Best Western properties, find them reliable and choose to gather the points when we can. The facility itself is about 15 minutes from the city core and the Falls themselves. The rooms were comfortable and offered the usual amenities. It so happened we experienced a rather lengthy thunderstorm during our stay and used it as an opportunity to use the laundry facilities. Two washer and dryer units at $2.00 per load. Very good machines. We had been on the road for 2 and 1/2 weeks and were able take care of all our soiled apparel within an hour. The pool and hot tub area are quite pleasing and would be ideal for family stays in pool side rooms. We stayed on the second level but it should be noted that there is no elevator service for those with mobility issues. We enjoyed the adjoining Irish Pub and dined there the night of our stay. We were inundated by a couple of bus tours and they certainly livened up proceedings. Despite the $12.00 parking fee (I'm not sure why that is necessary), this place receives our endorsement.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello, Greetings from Best Western Plus Cairn Croft Hotel! Thank a lot for the detailed review about your past stay with us. Courtyard rooms are the best selling rooms we have here as they are positioned around our indoor tropical courtyard area where the pool, hot tub and kids play area are located. Parking charge is very common in Niagara Falls. Almost all the hotels in the city charges for parking and our's is only $12 plus taxes each night which is very reasonable compared to other hotels in the area. Doc Magilligan's Irish restaurant is a splendid addition to the hotel. I'm glad that you had an amazing dining experience here with us. We appreciate your business and look forward to seeing you back at the Cairn Croft Hotel! Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great Hotel. Good time."

5
E4480AKbrianm, Guelph, Ontario, Canada 20/11/2017

This hotel was in a great location, was well priced for this time of year, and everything was clean and tidy. I'll stay there again! The staff were very courteous and helpful. The breakfast was a bit pricy, but the food was plentiful and delicious.

"Comfort, fun and value... right here!!"

4
Cameron B, Barrie, Canada 20/11/2017

We have stayed at this location many times and will continue to do so. We travel 2.5 hrs to get here and are very comfortable when we arrive. The staff are very friendly and helpful. The lounge has great entertainment with live bands. Consider booking the "Oh Canada eh Dinner Show" package, it's sooo much fun and great value for the cost!!!

"November 2017"

3
raymondd62, toronto, Canada 20/11/2017

Too pricy when adding parking and breakfast; they do not tell you that parking and breakfast is not included. Plus, extended check out time was "not available", surprising for an "Off Peak Season" time.

"Very good visit"

5
westport2014, Ontario, Canada 17/11/2017

Hotel was clean and quiet. Staff very helpful; location well suited for a visit away from the noise of the strip. I would recommend to non party loving guests. Very good breakfast served in pleasant restaurant.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Dear Guest, Greetings from Best Western Plus Cairn Croft Hotel! Thank you so much for choosing Cairn Croft Hotel and highlighting the pleasant experience you had with us. It is such a pleasure to read that you are deeply satisfied with our location, hotel and restaurant service and that you have taken back good memories during your trip. We hugely appreciate your business and would look forward to the opportunity of welcoming you back to our hotel. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Weekend family getaway"

2
BB7180, Kitchener, Canada 14/11/2017

I was pretty sure I booked a courtyard room but my reservation never clarified what kind of room I had reserved. We got room 149 in the corridor of the courtyard. This corridor of rooms is like a motel. The corridor smelled bad it also smelled of smoke on our arrival. There was an ant trap under the bed and there was an earwig in my bag on the morning of our departure. This corridor of rooms is like a motel. I have never stayed in a motel because I don't want to stay in a motel but thanks bestwestern you sorted this for me. The pool, courtyard, reception, and bar are all nice. Of you are staying in this hotel phone and make sure you get a ropm in the tower or courtyard. I'm not entirely sure what the tower is like but it has to be better than the motel part.

"Clean room, polite staffs , basic hotel and good value."

4
lai0513, Toronto, Canada 14/11/2017

Staffs are very friendly and make you feel welcome. Everything is as expected as a BW. However, I will not recommend the on site restaurant /Isish pub. Was there for breakfast. It took more than 30 minutes for the dishes to arrive. Coffee tasted like water. The seat is covered with crumbs. The floor is worse.

"An enjoyable experience"

5
Paul D, guelph, Canada 13/11/2017

The hotel and went through many upgrades since our last time - the friendly helpful staff keep us coming back as well - it has a great Irish pub and we saw a different (excellent) band each night We used the indoor pool with plenty of room to relax - We will use as a getaway in future

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Paul, Greetings from Best Western Plus Cairn Croft Hotel! Million thanks for your gracious review. Feedback like yours encourage us to continue what we strive for, that is to create wonderful moments for all our guests. Its been almost a year since we completed the renovation of our lobby and guest rooms. We are hugely delighted to learn that you liked the new look of the hotel. Band at Doc Magilligan's Irish pub happens every Thursdays, Fridays and Saturdays and its a perfect platform for local musicians to showcase their talent. A good amount of our guests come back just to enjoy the superb food and ambiance @ Docs. We appreciate your repeat business and see you around next time ! Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Enjoyed our stay"

4
Ann G, Hamilton, Canada 11/11/2017

Stayed here November 9th for first time. Short drive to Clifton Hill and Falls.Our original room was at the rear of the building and it felt quite isolated as the hotel didn't appear to be busy. The view was a wall. I asked if we could change rooms to the tower and this was done without any problem. Front desk staff were great as were other staff who would acknowledge you as they passed by. Great location for families with pool and play area in centre of hotel. As with other reviews $12. parking does irk. We ate in Magilligans and enjoyed the food. Reasonable price for The Falls. Waitress was very pleasant but didn't seem to know what the early bird appetizer specials were so we didn't have any. I had the Irish sampler and my husband had the shepherd's pie. We both enjoyed the food. We would definately recommend this hotel to our friends.

"Nice place but noisy, don't go on a school holiday"

3
hamilton2007, Hamilton, ON 09/11/2017

We took our two kids here during a PA Day. The hotel is very nice and clean, the pool area is lovely, nice desk staff, good price, and we were happy with the room. Unfortunately we were put on a floor with many other families who apparently knew each other, and continually stood out in the hall talking while their kids ran around. The pool and two hot tubs were overrun with children, wall to wall. My kids were intimidated by all the boisterous boys and noise so we didn't stay long. After dinner we returned to find a party in full swing on our floor, all the parents had congregated by the elevator and were openly drinking. One commented that we would regret staying on that floor. No hotel staff noticed any of this apparently. After 11 pm we finally called the desk and they responded right away asking everyone to disperse. Unfortunately they didn't come back to check, and the party continued for a while. In the morning the same situation returned with everybody out in the hall, kids running around and more noise. We enjoyed the attached Irish pub with live music and convenience to other shops and restaurants on Lundy's Lane, but this stay in particular during a school holiday wasn't much fun for our family.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Dear guest, Greetings from Best Western Plus Cairn Croft Hotel! Thank you for taking time to review us on TripAdvisor. We are disappointed to note that your overall experience did not meet your expectations. This is definitely not the experience we aim to provide our guests with. My sincere apologies for the inconvenience caused to you and your family. I'll confess that dealing with sport teams are sometimes challenging. You did the right thing by informing front desk when you came across this matter. Our pool closes at 10 pm and courtyard and other common areas close at 11 pm. After hours we strictly keep a curfew, our security patrols throughout the hotel ensuring all the public areas are vacated. We really appreciate you letting us know that otherwise you were happy with our hotel and services. If I can be of any assistance in the future, kindly email me directly at joe.francis@cairncroft.com and I'll be happy to take care of you. Thank you for staying with us and we hope you will give us another chance to host you here. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Average Hotel"

3
315jeniferb, Oahawa, Canada 06/11/2017

Our stay was average. This hotel was clean and had a good set up for kids. We enjoyed the court yard and staff were good at quieting it down by 11pm. The rooms need to be updated, very dark, beds were terrible. The parking was not good. Friday and Saturday had to park elsewhere but was still charged 12.00 a night. The restaurant was not what I had hoped for. Food was average and service was slow.

"Great comfort!!!"

4
E3236KZjanetm, Niagara Falls, Canada 06/11/2017

Nice place and nice amenities. Enjoyed our stay. Very close to our event and within walking distance to alot of options. We would recommend and highly consider staying at this location again just for a weekend away.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Janet, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a ton for staying here at the Cairn Croft and emphasizing the pleasant experience you had with us . We are only two miles away from the majestic falls and other attractions. Our guests could either walk, drive or hop into one of the city run WEGO bus according to their choice and convenience. We sincerely appreciate your business and look forward to seeing you here in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Great customer service"

5
NiagaraFamily, St Catharines, Ontario 06/11/2017

stayed for just one night...had a very enjoyable stay and was extremely impressed with the helpfulness of the staff. I will definitely return here. We forgot our toothbrushes and paste and the front desk came thru. Great breakfast also !

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Thanks a lot for recommending us on TripAdvisor. I am super happy to learn that you liked your recent stay at our property. My sincere gratitude for your wonderful words of appreciation to our staff members. It is our non- stop endeavor to provide all our guests with exceptional service. We appreciate your business and look forward to seeing you here in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel.

"1st Year Wedding Anniversary"

5
Brian I, St. Catharines, Canada 05/11/2017

Great place to stay in the falls and close to all amenities. We stayed here when we were married the previous year. Decided to come back to celebrate our first year and had the same room. Would highly recommend this hotel

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Brian, Greetings from Best Western Plus Cairn Croft Hotel! Thank you so much for sharing your memorable experience with the TripAdvisor community. I am genuinely delighted that you chose to come back us to celebrate your first wedding anniversary . Cairn Croft experience is all about our team striving to create beautiful memories for all our guests. We appreciate your business and look forward to seeing you back in the future. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Fantastic Service and Hotel"

5
loric639, Innisfil, Canada 30/10/2017

We booked through Catherine Cunningham for our company training and from start to finish the service was excellent. The meeting room was beautiful and the staff was truly amazing - Thank you also to our porter Steve!!! We booked rooms around the pool which was great for socializing!! See the pics - you feel like you are on vacation in the tropics. Highly recommend this hotel for BOTH pleasure and business! In fact were bringing the grandkids there in January as their Christmas gifts - they will have a blast If you haven't been give this place a try! Lori Barrie Ont

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Lori, Greetings from Best Western Plus Cairn Croft Hotel! We are truly pleased to hear about your experience with us. We pride ourselves in providing our patrons with superior customer service and I am delighted that Catherine and Steve provided you outstanding service . Our team is genuinely the strength of our hotel and and I will make sure that your comments reaches their ears. As you mentioned, our recently renovated Oak room is a perfect space for weddings, conferences and company parties. Thanks a lot for recommending us on TripAdvisor. We appreciate your business and look forward to seeing you and your family in January. Warm Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"another great stay"

5
Cheryl W, Dundas 30/10/2017

Once again a group of our friends stayed at the Cairns Croft Hotel for a relaxing weekend away, and had a wonderful time. The staff is helpful and friendly and go out of their way to ensure that our stay is a positive experience. Sarah Norris at group bookings is very helpful and does her best to accommodate our needs. I have never been disappointed and in fact we are coming back the end of November and again in February. I would highly recommend that you give this hotel a try.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Cheryl, Greetings from Best Western Plus Cairn Croft Hotel! Firstly, Thank you for your continued patronage, it is indeed our pleasure hosting you here at the Cairn Croft. We are grateful for your sincere words of appreciation for our team and for the service we provide here. I will go ahead and pass over your compliments to Sarah. She is definitely one of our go-to person with lots of experience backing her up. Our dedicated staff members would go the extra mile to make sure that our guests go back home with fond memories, and that in turn drives our guests to come back and visit us. We greatly value your business and look forward to seeing you here in November. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Really good hotel."

5
Angela S, Richmond, United Kingdom 27/10/2017

We spent two nights here recently and thoroughly enjoyed our stay. The hotel, bedroom and bathroom were all modern and spotlessly clean, and the beds were super-comfortable. We were given a warm welcome by the friendly and helpful staff, and the whole place had a really pleasant atmosphere. There was a bus stop right outside and a short ride took us to the falls. We thoroughly recommend this hotel.

Paul C, Management at Best Western Plus Cairn Croft Hotel, responded to this review
Hello Angela, Greetings from Best Western Plus Cairn Croft Hotel! We thank you immensely for the amazing review about our hotel. We are delighted to know that every feature of your stay was exceptional. Your compliments are indeed motivating for all of us as we move towards providing superior customer service to all our patrons. We will look forward to the opportunity of welcoming you back to our hotel soon. Warm regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"Fantastic Place"

5
BellaBrantford, Brantford 24/10/2017

What a great place to get away. The food is amazing and always something to do in Niagara. This hotel is on the top of the list as a getaway. The staff are friendly and very caring. Great Job Cairn Croft.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi there, Greetings from Best Western Plus Cairn Croft Hotel! It gives us an extreme sense of satisfaction to hear that you enjoyed your time with us. You are absolutely right. There is always something to do in the attractive city of Niagara Falls. Doc Magilligan's restaurant and Irish pub attached to the hotel serves excellent food and beverages and is one of the local favorites. Thanks a ton for your compliments. We appreciate your business and look forward to seeing you back in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"First trip to Niagara region, mad a good choice with the BW Cairn Croft"

4
WelshCanadian, Ottawa, Canada 21/10/2017

Very quick check in, and a good rate having booked on line at BW's website. Be prepared for a CA$12 per night parking charge. Room was spacious, separate room for bath and toilet, sink is in bedroom - gives a bit more privacy. Loads of fluffy towels. Room was quiet, no neighbour noise, and only a little of corridor noise. Not much of a view from the window as we were over the pool area. Two queens were very comfortable. Large TV with a few channels, and also a fridge. The hotel is not too far from the falls themselves, downhill to the falls would mean uphill home, probably a 30 minute walk. We looked at the hotel pool area but didn't try it - we also looked at the Irish pub next door (Doc Magilligan's) and did try that! This is a nice place for supper, the food is very good and loads of beers to try. Breakfast was good too. Waiting staff in morning and evening very good. There are many fast food places close by and this pub is a bit of an oasis if you prefer to avoid the fast food eateries.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hello there, Greetings from Best Western Plus Cairn Croft Hotel! Wow! That's definitely one of the most detailed review I have seen for a while, which describes your experience with our hotel and the area. My sincere gratitude for taking the time to review us on TripAdvisor. I am glad that we were able to live up to your expectations. We have onsite parking here and costs only $12 plus taxes each night, which is very reasonable compared to other hotels in the area. Doc Magilligan's restaurant and Irish pub is a splendid addition to the hotel which stays open from morning till late evening and serves delicious food and drinks. We value your business and look forward to welcoming you at the Cairn Croft in the future. Regards, Joe Francis Management Best Western Plus Cairn Croft Hotel

"GREAT STAY"

5
diannem69, LINWOOD, Canada 19/10/2017

This was a quiet, clean and relaxing hotel to call home for three days. The staff was professional, friendly and very helpful. This hotel is in walking distance to some stores and restaurants. We have stayed at many hotels in Niagara, from now on this will be our #1 choice.

"Excellent Hotel, just not close to the Falls"

4
MGG123, Kingston, Canada 17/10/2017

We recently stayed at this hotel and were very impressed. I suspect that it was recently renovated because everything from the furniture to the flooring was in pristine condition. Our suite was beautifully appointed and the service by the staff was friendly, accommodating and professional. We were impressed with the quality of the furniture. The king size bed was very comfortable, there was even a comfortable recliner chair in the room and the desk was huge. There were lots of electrical outlets for all our charging needs. The jacuzzi was a welcome addition. We travel to The Niagara area often so we were fine with the location, but it is a short distance to the Falls and the action on Clifton Hill, perhaps a drawback for a first time visitor. This is the only reason I gave the hotel four stars and not five. All in all, this is a super place to stay. We will definitely return again.

"Good and Bad"

3
886carlyw, Oshawa, Canada 17/10/2017

Too many groups overrunning the hotel. Noisy. Rooms are ok, bathrooms small and dingy. The courtyard is beautiful, pool is warm, play place for kids is cute, cost was not worth it. Good place if there are no hockey groups or large groups of drunken golfers. If there are...Stay away.

"Clean, comfortable and well appointed"

5
magistrate2014, Kingston, Canada 17/10/2017

Room was clean, well appointed and all amenities were excellent quality. I would have been upset by the parking fee but the room rate more than offset that concern. All in all a good experience and I will definitely stay here the next time I'm in Niagara!

"Great spot for a family vacation"

4
User 16/10/2017

We were travelling with our children, ages 3.5 and 15 months. We loved the courtyard area, great spot to hang out when the weather outside isn't the best. Good location, close to restaurants. You will have to drive to the falls. $12/day for parking seems steep, especially at this distance from the falls. This is an older hotel that they have renovated. Our room seemed a little damp and funny smelling but nothing that would make us change rooms over. We will be back!

"Decent night stay just off the main drag"

4
kp729, Ontario's Highlands, Canada 11/10/2017

Niagara is a busy place and very pricey during the summer time. We have stayed in many hotels in the area when visiting family and for special occasions .BW Plus Cairn is a popular hotel in the area and has a large pool area. It has been undergoing a number of renovations in the past couple of years and is good value for the money. The restaurant next door is also busy, but also good value. For the BEST deal, phone the hotel directly or contact them via the Internet. We found better rates and discounts. Parking like most of the area is extra.

"Golf Weekend"

4
James M, Toronto, Canada 11/10/2017

A reasonable hotel with a great restaurant / bar - Mulligans. There were live bands on both Friday and Saturday nights. The band on Friday was amazing and the bar was packed with guests and locals. The staff was friendly and helpful.

"Great Value"

4
Leonard D, Mississauga, Ontario, Canada 11/10/2017

While this hotel does not have a Falls view, it offers great value for families. The hotel is well priced, it has a resort-like indoor pool and play area, it is located near several restaurants that offer reasonably priced meals. The Irish Pub attached to the hotel offers tasty food and serves large portions. The staff is friendly and very efficient.

"No value for the money"

2
cristianpK1285IB, Oshawa, Canada 10/10/2017

We picked this hotel based on the look of the pool and the fact that breakfast was included. Big mistake because the pool was full of kids at all time and there are so many all you can eat breakfast options around. Lobby was nicely renovated but the room was not even close to be called a hotel room; Very outdated, smell like mold and a ventilation system in the bathroom that was very noisy and nothing else.

"Nice visit "

4
User 09/10/2017

When we first pulled in, we had trouble locating the lobby. We circled around and realized it was connected to the restaurant. The staff was very friendly, especially Chris. We are diamond, and Chris waived our parking fee. Very nice. We loved the restaurant dinner and breakfast it was excellent. I had an issue with buying detergent for a load of wash. Lily, I think that's her name, her office was next to the laundry. She was so kind, I was in a rush, I gave her the money she went to front desk for me and bought the detergent and put it in the wash machine for me. That is going over and above. We never did use the pool area, but it did look very inviting. As we were leaving I had a very nice discussion with the front desk people, they were very friendly. We were in the tower we had a very nice room and a fireplace, too bad it was too warm to use it. But it did work.

"A surprise bill at the hotel."

4
leo9848, Charlottetown, Canada 05/10/2017

Was surprised that the hotels in the area charge for Parking!!! and no Breakfast at the hotel too...I guess this is an odd one out in the best western hotels. Check-in is after 3pm; so pretty much of the day wasted if anyone want to check in early to fresh up and head out to the falls. Apart from the above; decent room; had a issue or two which was reported to the desk while checking out. Over all --above Average;

"Great for golf getaway"

4
Peeter P, Toronto, Canada 03/10/2017

Our foursome travelled from Toronto for a two-day golf getaway and stayed for one night at the Cairn Croft Hotel. Easy to find parking. Efficient check in and check out. Large comfortable rooms. Good showers. Fine TV reception. Quiet environment. Attached restaurant makes it easy to get a meal without going outside. Definitely a return is planned.

"Family Vacation in Niagara Falls"

3
N8439RSsuep, Delaware, Canada 02/10/2017

Pros: -The pool and play climber were clean and family friendly. -The rooms were in excellent proximity to these amenities. - Food credits were excellent! The pub food was wonderful and the breakfasts were a fantastic value for the quality received! This was the highlight of our stay. Cons: -The atrium area is not well supervised by staff during the day (other guests in their underwear drinking and rowdy with glass bottles in hot-tub) but patrolled heavily at night with a curfew (we were quietly sitting beside our room doors and were advised of the curfew by 10:40pm) which was disappointing. -The pool, hot-tub, and children's climbers have limited hours -There was an odor of urine in the bathrooms and the bathrooms themselves were not sufficiently updated (old toilet, flooring, stained tub etc.) -Also, the shampoo/body wash/conditioner were hand pumps on the wall and did not work effectively as shampoo/conditioner in my hair. Very disappointing since they read "luxury".

"Great Business Hotel"

5
wolfmanone, Mississauga Ontario 26/09/2017

This hotel is a great place for business and pleasure stays....lobby and rooms have been upgraded to 5 star plus standards in my opinion...will always return when in the area....front of the house staff as well as rooms attendants are extremely nice to deal with...no problems staying here in the future

"Disappointed unexpected charges"

4
User 25/09/2017

We arrived at our hotel after travelling for 14 or hours from the UK to be greeted by a lovely young man who took my photo ID and asked for an additional $350 for a deposit. This was a shock and not something we've had at any other hotel we've stayed in and we've travelled to a few around the world. Sadly the only thing we had was Canadian dollars. But they also informed us that if we paid the deposit by cash it would be $200 per night! This ruined what was a very special and once in a life time holiday. It caused us alot of worry. They at one point only allowed our key card to work for a day so we were concerned we would lose our room - which was already paid for. Our travel agents also didn't know about these additional charges. Lovely hotel but please be aware of hidden charges and fees when staying here.

"Great place to stay but you pay for that."

4
Randall66, Kingston 25/09/2017

We stayed there for 2 days and were surprised they have renovated the building and added to the restaurant. Since we stayed here last they have added expenses - now you pay for parking, there are charges $5.79 Tourism Promotion Fee, so have to look careful at what you will pay. The room was very nice and had a fireplace which would be nice in the winter. The staff are good and efficient. The food at the restaurant was good and reasonably priced. It is a Doc MaGillgan's restaurant. The wifi was good and reliable.

"Nice experience"

4
User 23/09/2017

Very nice hotel. Good quality. The staff at Magillians Restaurant were great. The value of the meal was perfect. Good coffee. The restaurant is above and beyond all others. Will definitely go back when in town again. Easy to get too. Not used to paying for parking. Just stayed in Waterloo and Owen Sound and the parking is included in the room rate. The area outside of the Hotel was very clean.

"Great family hotel"

4
User 20/09/2017

We stayed at this hotel while in Canada for a friend's wedding. We paid a little more to have a room in the courtyard by the pool. There was music during the day from the pool area that we could hear in the room by it was promptly turned off by 10 pm. The pool is heated just right and the 2 hot tubs were fantastic. The Irish pub joined to the hotel has amazing food and bad service. The room felt a little dated and I could tell that there were multiple coats of paint but that was not a problem. The beds were extremely comfortable and the staff were great help. The hotel is extremely close to Niagara Falls without being in the very touristy area. I would definitely stay here again.

"verry good"

4
conrado130, bonfield, Canada 19/09/2017

the best western plus was a great place to stay the staff and the service to the rooms was also very good. The pool and hot tub as very clean and hot. the motel itself was nalso kept verry cclean and tidy.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us. I hope that we will have the pleasure of serving you again in the future. Regards, Paul Cade

"Rcommended"

4
Lor H, Rockland, Canada 18/09/2017

Good clean room and the king size bed was very comfortable. I recommend that you bring some of your own toiletries and they are very lacking in the room. It's still a nice hotel though. Great location.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thanks for recommending our hotel. We rely heavily on positive word of mouth and repeat business, so your recommendation and great review help us out a lot. Please come back to see us again soon. You are always welcome. Regards, Paul Cade

"Niagara Falls trip"

4
CLW1025, Halifax, Canada 16/09/2017

We stayed here for 1 night in August on a trip to Toronto. The hotel is only a 5-7 minute drive to the Falls. The hotel was clean, comfortable. We booked on points and were disappointed to find out that breakfast was not included. Parking was $13.00. The walls are thin, our room was unfortunately right next to the elevator, so the noise levels from families heading out for the day was loud in the morning.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thanks for taking time to review your stay. I am very sorry that the families in the hotel were a bit loud in the mornings. This is not typically the case, but I will make note to keep an eye out for that so that our guests aren't disturbed in the early mornings. Thank you, Paul Cade

"Enjoyed our stay ant Best Western Cairn Croft in Niagara Falls"

4
andrewgX2752QD, Calgary, Canada 16/09/2017

We booked our accommodation through AMA last May. Did not know what to expect. Location turned our to be great at the WEGO bus stops right outside the hotel. Not too touristy in the area so you can get away from the crowds and noise when you return. Great restaurant in hotel. What's with the parking fee. First time in our life did we have to pay parking to stay a a hotel. Overall experience was very good.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for staying with us and thanks for pointing out how great our location is. Sorry about the parking fee :( We charge for parking along with most other hotels in Niagara Falls, but we do keep it on the low end of the scale at $12.00/night. Thank you, Paul Cade

"Nice stay"

4
monikaanisko, Toronto, Canada 14/09/2017

Place looks amazing outside and front lobby. Rooms nice but a bit stuffy. Pool nice but shallow. Great location close to many restaurants and shopping. Customer service great. Ensure you request accessible room if you have a stroller or wheelchair. Would stay again if the price is right

"Nice Hotel with Great Customer Service!"

4
Lucky941, Sarasota, Florida 13/09/2017

Stayed at this place for 5 nights in late August. Room was very nice. There is no breakfast included in your rate; however, there is a restaurant in the lobby area that serves a very reasonably priced breakfast if you choose to use it. The hotel is located just outside a bus stop, that for a fair price, can take you throughout the Niagara Falls, Canada area. There are several routes to choose from. We used it to go to the Falls late in the day and to eat down there in the evening. Much better than driving our car into heavy traffic at Clifton Hill! The hotel has a really nice tropical area and pool in the back. We walked around the perimeter of it several nights. There is also a children's play area back there! What really stood out to us about this place, however, was its outstanding customer service at the front desk, with the maids, and with the porter. The latter person, Steve, was exceptional in his taking time to help us out with directions and places to see!!

"EXCELLENT"

5
Hany J, Oakville 13/09/2017

Great place to stay at; very helpful staff; good food at the bar next door; very clean. Even though they charge extra for parking, the overall cost for this time of year (mid-September 2017) was great.

"PROFESSIONAL SERVICE"

5
1246maria, Fort Lauderdale, Florida 13/09/2017

I WAS GREETED BY KEEGAN who was respectful, I mentioned earlier how the accommodation for room was not ready as I anticipated to be there on time but was 2 hours early. He worked on getting me a room right away. Very nice room clean and I am a best western member of which he did not know at the time. All I can say, is I do not complain for petty details like others. This place had no complaints and I would recommend over and over. Location was super and courtyard amazing. Parking was much cheaper than other hotels that friends had mentioned to me.

"Great for couples or families"

5
832gineb, Woodbridge, Canada 12/09/2017

I have stayed at this hotel in the past and they have renovated since then. The room was very clean, the bed was very comfortable, the lobby has also been renovated since our last stay. For families - the pool area rooms are great for the kids. The staff was very friendly with us and everyone else that I heard them talking to. I would recommend this hotel to everyone, couples and families. The only downfall about this hotel is the location, you have to drive to the falls, all the attractions and to the casino. But there are a lot of restaurants within walking distance for breakfast, lunch or dinner.

"Very child friendly hotel"

4
Amanda G, Gallipolis 07/09/2017

Hotel has very friendly and helpful staff. Loved the indoor pool and jacuzzis. kids had a great time in the indoor play area. Not far from the falls, great restaurants on the same street. Only $12 parking for the night, not bad compared to the closer hotels. WE stayed 3 nights and saw maintenance crew clean the pool and the outside of the building everyday! very nice hotel, only no complimentary breakfast :(

"Nice!"

5
User 06/09/2017

Very nice property, well kept, close to the main tourist areas. Rooms were nice, liked the hand soap pumps in the bathroom. on-site bar was amazing! We would stay here again. Note parking is $12 per night.

"Family Fun"

5
melaniecG64DP, Brantford, Canada 06/09/2017

Best decision. Was last-minute idea and we were accommodated very well. The restaurant staff weren't nearly as welcoming as the hotel staff which was disappointing but I did not negatively affect our visit

"Description completely misleading"

2
Jbjoseph55, Brockton, Massachusetts 04/09/2017

Seemed like a nice place online but we were very dissatisfied with almost everything about the place.The room smells old don't even have a microwave and the coffeemaker is the absolute worst. I have stayed at many Best Western in the past and this on is absolutely the worse.They even charge you a huge parking fee for a parking lot that is practically empty.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Evening, Thank you for taking time to let us know how dissatisfied with your stay. I will personally look into the room that you stayed, and investigate with my operations team. I hope that you will give us another chance in the future to show you how much we value your business. Thank you, Paul Cade GM

"A very nice hotel in a very good location."

5
fraserfritz, Aberdeen, United Kingdom 04/09/2017

This is an excellent hotel ideally suited to viewing the Niagara Falls which is a must see day or night . It is only a tem minute taxi ride which will cost you about 9 dollars US. Great accommodation with a good going Irish bar within the complex. Nicely appointed rooms and quiet.

"Pissed me right off at check in"

2
User 31/08/2017

It seemed to be a nice hotel at a reasonable rate online, that is until you check in. The employees made some very odd comments and had some bizarre questions for me when i checked in, Then they want to charge you for parking which they don't bother to alert you to when you book online. Then they want to blame the website for not telling you that they charge for parking. then they tell you to go park 3 miles away. typical tourist trap hotel. They know you traveled a long way to get here and then the don't care to treat you right you.

"Near the falls"

4
PLRTraveler, Pittsburgh, Pennsylvania 31/08/2017

Very nice Hotel! Outside and hallways are very dated, but the lobby area, and the rooms have had a recent update and are very nice and comfortable. The pool area is also very nice with a nice courtyard, hot tubs, and play area for the kids. The hotel is close to the falls and tourist area, and the bus stops right in front of the hotel. I don't think it's located in a terrific neighborhood though... so I wouldn't plan any long walks. But we were only there for a couple of nights so I can't say for sure. But the adult book store across the street, and the check cashing stores nearby make me a little suspect.

"Wonderful stay, we will be back!"

5
Cassiethatsme, Toronto, Canada 29/08/2017

We stayed here for one night over the weekend and had such a wonderful time, we kept saying we wished we booked another night. I traveled here from East of toronto with my husband and 2 year old daughter for a quick little overnight getaway. We booked a courtyard ground floor room and it was just perfect. First off, this little hotel really is unique to any in the area we've stayed. Because of the courtyard that's right outside your door, it gives you the feeling of being somewhere tropical. They have a tonne of tropical trees and plants, some as high as the ceiling that all surround the pool and playground. It felt like we flew down south and were actually outside when in the courtyard, but the amazing part was, it was all indoors. Which would be a nice little treat for a winter getaway. Our daughter loved the indoor playground and arcade games, and the pool was nice and warm, it truely felt like a tropical getaway. We had the chance to try the Irish pub for breakfast, great value and very good food. We wished we had the chance to try it for dinner as well. It's a beautiful pub. The rooms had everything we needed, were clean and nicely decorated... And the beds were comfortable, no complaints. Great pressure with the water in the shower. Others complained about the chlorine smell in the room... Sure we could smell the pool, but again this just added to the island vibe for us so we didn't have a problem with it. The only real negative we had with this hotel was the $12 charge for parking... This just seemed like a money grab. We've stayed at hotels near the Clifton Hill strip where we didn't have to pay for parking, so it seemed odd to be saying outside of the busy area and having to pay for parking. In summary this hotel really has everything figured out to make their guests stay an enjoyable one. We very much enjoyed our stay and will be returning in the future.

"Great place to stay, away from the expensive Fallsview hotels."

4
stewerts2017, Whitby, Ontario, Canada 29/08/2017

Great value, walk-able to the Falls, and right on the WeGo bus route (stop in front of the hotel)! Family size indoor pool, with 2 hot tubs also. All the rooms have been updated, but our bed needed replacing. Watch out also, as not all rooms have a microwave for the kids popcorn.

"Enjoyable stay "

5
Sherri T, Halifax, Canada 28/08/2017

We stayed at this hotel for 6 nights and enjoyed our stay here. The room was very clean and housekeeping did a great job each day. Eventhough our room surrounded the pool area, we never found it loud. The pool is great and our kids really enjoyed swimming there every day. The restaurant attached to the hotel has great food at a decent price. I would recommend this hotel for families.

"Good !!"

5
User 22/08/2017

Excellent service, staff really kind, everything was perfect! (But breakfeast wasnt included only problem but beside this , everything was nice!)totally recommend to the others and for the next trip, we will come back!

"Awesome stay!!! Would highly recommend!"

5
Missydevs, OTTAWA 22/08/2017

I loved this hotel! I read VERY MANY reviews before settling on this one, trying to find the best place for us. My husband I are took my in-laws here for their 40th wedding anniversary. They had always wanted to go to Niagara so we decided to book a couple rooms and take them away for a weekend. The staff we really lovely and the rooms were spacious and clean. If you are travelling in a couple or would prefer a quieter section, I recommend booking one of the tower rooms. The Tower rooms are further from the pool area. The pool and hot tubs were great! We had a package that included breakfast which was great! The food at the pub next door was fabulous! Really enjoyed everything! The location is awesome too!

"Thumbs UP"

5
T4088UHcindyb, peterborough, Canada 21/08/2017

every year we go to the Falls for a vacation and this was the first year we stayed at the Best Western and I will be booking again .. If you have kids and on a budget this is the place to stay,, the kids were so happy with the kids area and the pool I was very happy with the fitness room and hot tub,, thumbs up all the way and breakfast onsite was very reasonable and the stores around and fast food spots were great

"I will return!"

4
Follettfour, Paradise, NL, Canada 18/08/2017

My family of four (including 2 teenagers) stayed for 2 nights to see some sights before traveling stateside. I booked this location after viewing their recent positive reviews on Trip advisor. I got a great rate. We were given a room in the east wing. While you are unable to walk to the Clifton Hills/Falls area, the we-go bus has a stop out front and the friendly desk staff gave me directions (including map) to public parking areas. Our room had two queen beds, fridge, microwave, desk area, sitting area, separate sink from the bathroom and coffee maker. It was very large, great to accommodate 4 of us plus luggage. There wasn't a safe in the room. The room was clean and well appointed. The wifi worked fine as well. We used the pool and gym facilities and both were fine, however the fitness room could use some repairs/upgrades (1 of the treadmills was broken). I appreciated the plastic bags for wet swim suits available and the pool towels. We enjoyed breakfast at Doc Magilligans, the adjoining restaurant. There are many local eateries in walking distance, Pizza Hut and McDonalds are on the parking lot. The front desk staff were friendly and efficient on both check in and check out! We would stay here again should we return to the Niagara Falls area!

"Not fancy, but does what it does really well"

4
bell-lap, Toronto, Canada 17/08/2017

We stayed at the Cairn Croft recently, and had a really enjoyable time. There were a lot of things to like about the hotel. The front desk and cleaning staff were great, everyone we spoke with was friendly and professional. The lobby looks to be newly renovated, very nice. There was lots of parking (additional $12 CAD/night + tax). The restaurant on the ground floor was delicious, mid-price range, and it was nice not having to 'go out' to eat. There were a lot of fast food restaurants, a No Frills discount supermarket, a Shoppers Drug Mart and a cool comic book shop, all next door or within a short walking distance. We were also right next to a Wego tourist bus stop headed directly to Niagara Falls (it makes many stops, but only took us about 15 minutes to get to the Horseshoe Falls, at about $28 CAD for 3 adults, 1 child for a 24-hour pass which started its 'clock' the moment you swiped the card on the bus). We booked one of the rooms which overlooked/surrounded the hotel's indoor pool. Our room had 2 queens and was on the 2nd floor overlooking the pool, with steps down to the pool. Depending on your preference, assuming you want to swim, you may prefer the ground floor rooms with direct pool access. The pool area is a bit dated but nice, there are trees and plants around which give it a nice tropical feel, and there looked to be a restaurant there (closed when we were there) as well as a few older arcade games and a climb-able play structure (like you see in some McDonald's). There are ample towels in a cabinet that you can access once you are in the gated pool area and it is also where you can drop off used towels. There are also showers near a small gym at one corner of this building. Note that if you prefer not to swim, there are other rooms available that are located in another area/building - be sure to read the room description carefully so that you book the room you want. Our room was dated but clean. The building with the pool looks very much like a two-storey motel, except that the entrances to the rooms face the pool (the doors we saw on the exterior of the building were only secondary, emergency exits. The bedding was comfortable. Because we were in the pool area, the room does smell a bit like chlorine, and we did hear everyone playing in the pool (pool closes at 10 pm, so that was fine with us). We weren't crazy about the air conditioner in the room, it would whir on for a while quite loudly, and then go quiet again. The pool is not very big, and the depth varied from about 3 feet to about 4.5 feet, but we had a good time. There can be many people enjoying the pool, so it's certainly not a place to do laps, but more to splash around and have some fun. This was our first stay visiting the Falls, while not staying directly near them (it was only a few kilometres to the falls, but we wouldn't suggesting walking it). It was kind of nice not to be near the busy-ness of Clifton Hill. The hotel was not a fancy fallsview hotel, but what it did it did really well, and we appreciated it.

"Great Second Honeymoon 40 years later"

5
Steven P, Mooresville, North Carolina, Usa 15/08/2017

You can read more of my reviews on my blog; TravelPhotosnFood.com My wife and I were on a 3,000 mile motorcycle ride and I thought it would be nice to go back to Niagara Falls for our 40th wedding anniversary. I found the Best Western Plus Cairn Croft using the Harley-Davidson Ride Planner and being a Best Western Rewards program member I choose this location a little ways from the falls and crowds. It's about 1.5 mile walk downhill to the falls but there is a 'WeGo' stop right out front. 'WeGo' is the transportation shuttle around Niagara Falls and you can purchase a 24 or 48 hour pass and ride anywhere along three different routes. The 'Red Line' takes you from the hotel to the falls. Upon arriving I noticed the cleanliness of the exterior and how modern it appeared. The lobby was spotless and very warming and inviting. The front desk staff was friendly and smiling and very helpful. One complaint is I never noticed before hand that you had to pay for parking! What gives? I'm paying for a room and have to pay extra to park there, it's only a motorcycle. Our room was on the 5th floor and close to the elevator but once inside it was very quiet. The room was fresh and clean with plenty of towels and pillows. The bed was comfortable and we got a great nights sleep. Being this is a Best Western Plus and they have a restaurant onsite breakfast is NOT included with your room. There is a beautiful Irish Pub, Doc Magilligan's at the hotel that serves up some traditional Irish food. The Fisherman's Pie and Grilled Cheese Crab Cake sandwich was fantastic. They also serve some good food for breakfast. The hotel also has a Bourbon Street Bistro at their swimming pool. If you want to avoid the crowds and noise I would choose this hotel again. It's easy to ride the 'WeGo' which runs about every 30 minutes or so and takes you to all the those great locations. You save to hassle of driving your car and finding places to park.

"Trip to the Falls"

5
Ghada B, Laval, Canada 14/08/2017

We fall in love with the hotel and the location. Very quiet and extremely clean. I think this is one of the cleanest hotel we have stay in Canada. The room are huge. There is a fridge and a microwave also. The pool is very nice. Nothing negative about it.

"Great hotel! Clean!"

4
857janinee, Philadelphia, Pennsylvania 14/08/2017

I highly recommend this hotel when traveling to Niagara Falls. I cannot begin to express how helpful the staff and managers are at this hotel and they will bend over backwards to accommodate you. The courtyard is lovely and all areas of the hotel or clean and well maintained. Most importantly the rooms are so clean that it is such a comfort when you walk in and immediately feel relieved that it is so clean and maintained. The layout of the room is excellent. There is plenty of room for luggage and there is an area to get ready with the sink that is separate from the bathroom. The bathroom is very large with a full size tub and shower which are both very clean. There is a pool and a Jacuzzi which are shut down each night at a reasonable time honestly I don't remember if it was 10 or 11, but this allows the guests to have a peaceful night's sleep. Because it is not directly in the tourist area, the prices around the area are reasonable and there are lots of restaurants including one attached to the hotel which is awesome! The prices in Niagara Falls tourist area are outrageous so staying down here and taking the Wego is a much better option then you can get it right outside the hotel. There is a under the counter refrigerator as well as a fitness area. I did not give this hotel five stars because there is no elevator to the second floor which is only an issue when you're bringing your luggage in and out of the hotel. (They do have a porter to assist if you want.) The other big issue that I had here was the Wi-Fi - it is terrible - I had a lot of trouble and watching TV was difficult as well because the reception is a problem. You can watch some of the channels only and it was like that the entire seven days I was there. The final reason this hotel did not get five stars was because the bed at least for us, was very uncomfortable which made for a lot of tossing and turning. That being said, the Wi-Fi in general at Niagara Falls has some serious issues so I think one would have the same problem at any hotel. Even with the uncomfortable beds, I would absolutely stay at this hotel again but would ask if they could put extra padding on the mattresses.

"Motel quality rooms at hotel prices!!!"

2
schnubber77, Gatineau, Canada 13/08/2017

Booked a courtyard room onky to be given a corner room im a hallway right next to the exit. Complained and was told This was actually a courtyard room because it was in the courtyard floor. Staff finally gave us another room after but told me those rooms were more expensive! New room felt very damp.... beds, carpets, everything felt damp. Air conditioner was extremely loud. Bathrooms were something out of the 80's. Lobby looked really nice but did not fit with the rest of the building. Would not recomment nor ever stay there again. Very poor wi-fi signal in the room. $220 a night for a motel type room... totally unacceptable!

"Nice place"

5
823jacquelynh, Baltimore, Maryland 10/08/2017

This was a nice hotel for our family. It was a little less expensive get still close enough to the falls. Our only problem had to do with the WEGO not coming to our stop at Clifton Hill and we walked back to the hotel, which was entirely doable. It is in more of a strip mall area.

"Good option in NIagara Falls"

3
courcellesqc, Montreal, Canada 09/08/2017

This hotel is a good option for a night stop in Niagara Falls. It is located away from the main tourist area on a busy commercial boulevard, it might be a long walk to the Falls but there'a bus stop in front of the hotel. Staff at the reception were very welcoming and friendly. The room was clean and the beds comfortable but the bathroom was small with the sink placed outside in the room. The kids enjoyed the pool area. We had supper and breakfast at the Irish Pub located in the hotel, it was good both times. This restaurant is probably the best option around the hotel, the rest being fast food chains. Note that there's a 12$ parking fee for the night which surprised me, usually parking in hotel chains are free.

"Lovely hotel "

4
User 09/08/2017

We enjoyed our short stay here. Very clean sheets and pillows. Decent sized room. Nice bathroom. Brilliant location for the falls and sight seeing. Buses are very good. Good friendly staff. Fully recommended.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, We are happy to hear that you enjoyed your stay, even though it was just a short one. We appreciate your recommendation and certainly hope to see you again soon. On behalf of the entire team, we want to thank you for your lovely comments. It truly fuels our passion for hospitality. Thank you, Paul Cade GM

"Nice Stay"

5
rebeccasH4677IC, Boston, Massachusetts 09/08/2017

Short wego ride to the falls. Clean hotel. Decent price for location. Great Irish pub at reasonable prices. Helpful staff with coordinating packages. Disappointed that the pool bar never opened. It is advertised and didn't open during the evening or weekend as anticipated.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for your review. I appreciate your comments and will use them to better the experience for future guests. I understand your frustration with the pool bar not being open. We have kept it closed for the time being for renovations and improvements. We do however offer drinks to go from our attached restaurant and Irish pub. One way or another, we will get you your tropical cocktail so you can relax by our beautiful pool and hot tubs. See you soon! Paul Cade GM

"Great times"

5
Pat d, Ajax 08/08/2017

This is one of the best hotels I've been to in Niagara falls. This hotel is near everything and gives you the best service. I visit this hotel at least 3 times a year and tell all my friends as bout the great time I have. The pool, hot tubs and the kid friendly atmosphere takes it over the top. When in doubt, this is the place to be. Stay in the pool view rooms and feel the family love. But if you want some quiet time, try the towers is bunk houses. Every room is good and the hotel is surrounded by restaurants and shopping. Have fun.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thanks for the great review! We are so thankful for your business, and even more so that you have been telling all of your friends how much you like our hotel. Please come back to visit again soon so we can have the pleasure of serving you again. Until next time, Paul Cade GM

"best"

5
James S, Fort Myers, Florida 03/08/2017

Money well spent. quiet room, great view of area and friendly people to help with whatever was needed. Would stay here again and tell others of the jewel here. Just use a credit card to get the exchange right.

"Niagara Falls tour"

4
georgemom, Edmonton 02/08/2017

We stayed one night here. Really wished we had stayed longer. Restaurant is in hotel as well as around the area. You have a grocery store next door. They have a pool, two hot tubs, kids climbing centre, and arcade games. The rooms are a good size and yes you can get one pool side if you like. Staff are extra helpful and polite.

"Clean and friendly hotel"

4
User 02/08/2017

The hotel is clean and staff are friendly. The location is more in the city instead of the tourist hot spot, so it's a bit distance to walk to the falls but at same time, it's fairly quiet and convenient. The hotel restaurant provides excellent Irish food, and well priced. The outlet mall is only a few minutes drive away.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are so happy that you decided to stay with us. As you pointed out, our location is great, especially if you are looking at shopping at the outlet mall. Thank you, Paul Cade

"Holiday stay"

5
ian paul s, Durham, United Kingdom 02/08/2017

Very nice hotel it has been renovated since my last visit 4 years ago rooms clean and tidy staff excellent very knowledgeable about what to do in local area very good location to visit the falls within walking distance bus stop outside

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you very much for staying with us again. Yes, we have done quite a bit of work since you were here last. We find our repeat guests are very appreciative to see that we put your hard earned dollars back into our establishment so that you can keep enjoying our hotel to the fullest. Best, Paul Cade

"Very good close to everything"

5
Enza P, Toronto, Canada 01/08/2017

Very nice hotel very close to everything but did not agree with having to pay for parking. Overall everything was very good. Has an Irish pub in the hotel very good prices for breakfast and fast service

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thanks for staying with us and thank your even more for telling other travellers how much you enjoyed your stay. We rely heavily on repeat customers, so thank you for spreading the good word :) Best, Paul Cade

"Dated but convient location"

3
Victoria V, Parma, Ohio 27/07/2017

Room clean with exception of old stained un clean able carpeting. Great hot tubs & pool. Video games in need of repair during my 3 night stay. Bus stop right in front of hotel makes transportation convenient.

"Great place to stay"

4
shawnswife0715, Canton, Ohio 26/07/2017

Travelled to the falls and stayed here for 2 nights. The rooms were nice and fairly clean. Check in was quick and simple. Housekeeping was very attentive and quick to help out when I needed more towels. We had to have maintenance come and fix our sink as it was not draining and our refrigerator didn't get cold and they quickly took care of our problems. The pool area was very nice and the water was not cold which is a plus. It was not crowded at all which was nice. The Jacuzzis are very hot and clean. They have a nice workout room as well.The drive to the falls was no more then 10mins away-not close enough in my opinion to walk. There are several places to eat at in the area and their is a McDonalds in the parking lot if you decide not to eat at the restaurant at the hotel. I would recommend this place to anyone wanting to be near the falls. There is a $12 parking fee. I did a lot of research before selecting a hotel and this was the one that i kept coming back to you and i am glad that did. i would stay here again.

"great trip"

5
kimberlymN8779PW, Amherstburg, Canada 26/07/2017

hotel was nice, the renovations look great,staff was awesome, breakfast was quick and easy, nice service staff it was nice to be away from downtown, a 35 minute walk-but easy access with the WEGO bus when needed

"Great service and atmosphere!"

4
angelacA7993KG, Sault Ste. Marie, Canada 25/07/2017

The rooms are not anything special, small and a bit run down, but the staff service, pool/atrium area and restaurant really make this hotel a place we would stay again. Kids enjoyed the play area and arcade games as well which kept them busy while the grownups relaxed. I would recommend!

"Overnight In the Falls"

4
TimmmyJoe, Toronto, Canada 23/07/2017

Travelled to the Falls as part of a Father/Daughter weekend with my 3 year old. Rooms were clean and comfortable. Restaurant was great for breakfast. All staff encountered was hospitable. My daughter particularily enjoyed the play area and swimming pool. The only negatives I would point out would be in regards to the placement of our room. We faced into the courtyard (i.e. the pool, play area and some seating) which led to some dampness in the room I felt. Additionally there was a boys baseball team(s) in house and the noise from the courtyard would have kept us up. I simply turned the AC a little higher and it ran throughout the night blocking most noise.... Overall would definitely choose this hotel again.....just maybe away from the courtyard. P.S. The photo is of a note written by my 3 year old....Proud dad moment.

"Niagara Golf"

4
User 19/07/2017

Perfect hotel if you are in Niagara to golf - we played four rounds of golf over two days and overnighted at this hotel - excellent value, close to the many golf courses in the area and close to several dining options in Niagara Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Yes, we are the #1 hotel in Niagara Falls for memorable golf packages. Thank you for choosing our hotel and we sincerely hope to see you again soon. Perhaps you can book a Fall Golf Package. It is truly the most beautiful place on earth during that time of year. Best, Paul Cade

"Nice place - a long way from the action"

3
User 19/07/2017

Relatively new. Clean well appointed rooms. 15 minute bus journey into town. The only reason you would stay here rather than on the falls area would be to save money. Fast food and supermarket are close. Bus just outside

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Greg, Thanks for your comments. I can however assure you that there is a big difference between choosing our hotel over the Fallsview properties. Price is certainly a big one, but our customer service level is second to none, and we truly care for our guests and the experiences that we help create. I hope that you will consider us in the future. You are always welcome at our hotel. Regards, Paul Cade

"Third time staying here, with pleasure"

5
georgewY2513KI, Richmond Hill, Canada 17/07/2017

Updated lobby area looks great. Kids had fun at the pool. Restaurant / Bar in the first floor was excellent and facilities are very clean. Most staff are helpful and go out of their way to satisfy our stay. It was a nice surprise at check-in that we got adjoining rooms. Great stay, again!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are so happy to hear that you love our new improvements. We are very proud to show our guests that we are using their hard earned dollars to improve our hotel all around. Glad to see that we could accommodate your request for adjoining rooms. Thanks, Paul Cade

"Excellent value"

4
776howard, Toronto, Ontario 16/07/2017

This is an excellent hotel in the heart of Niagara Falls Ontario Canada with great amenities and service. Overall, exceptional value for the price. I would highly recommend this location for any trip to the area, be it business or personal.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for your review. We appreciate your feedback and urge you to stay with us again soon. Regards, Paul Cade

"Nice hotel with great service"

3
msd21, Lexington, Kentucky 15/07/2017

The hotel was very nice and clean. Seemed to be recently updated. The front desk staff was always very kind and helpful. I would have preferred to stay closer to the falls, since that's why we were there and spent all of our time. Traffic was really bad so they told us it would take a couple of hours to drive to the falls. It was a 45 minute up hill walk coming back from the falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for telling us about your recent visit with us. I realize that our location isn't Fallsview, however, we are located on Lundy's Lane, which is one of the main strips in Niagara. It is full of great dining locations, grocery stores, and fast food restaurants. It would be wonderful if you would give us another chance to show you how much we value your business. Thank you, Paul Cade

"Family Suite at Best Western Cairn Croft"

4
207dalel, Toronto, Canada 10/07/2017

Pleasantly surprised with size of family suite. Three queen beds, two a/c units and two fridges with table and chairs, sink and microwave. Separate sink area with toulet and shower in their own room. Would return again.

"Great clean hotel!"

5
jacquelinemT8178JA, Richmond Hill, Canada 10/07/2017

I stayed here for a weekend and the room was very clean! The layout was also excellent; our room had a couch and seating area as well. We also had a microwave which was a nice surprise. I also really liked the soap dispenser in the washrooms rather than just a bar of soap. There was a shampoo dispenser in the shower rather than just a small bottle. The staff was great and very helpful throughout our stay. The location was further from the main area of Niagara Falls than other hotels we have stayed at, however we were still able to walk there in about 25 minutes. One night we took a cab and it was only about $10.00. Overall, we had a great experience and would definitely stay here again!

"Weekend at the falls"

5
User 10/07/2017

We booked this hotel for a one night stay while visiting Niagara Falls and enjoyed our stay. It's far enough away from the commotion of Clifton Hill, but close enough to be there in 5 minutes (driving). The pool and courtyard area was amazing, although I was slightly disappointed that the games in the arcade area were different than the pictures - not as good and no skee ball :( The hotel is nearby many food options (walk to McDonald's, Wendy's, pub-style restaurant & bar, and a couple pizza places. I could do without the $13 additional parking charge. I get that this is standard for the Falls area, but the hotel is surrounded by shopping plazas, grocery stores and fast food places all with PLENTY of parking. Free parking would have been a nice touch!

"Treated like a Queen"

5
janlW1695VC, United States 10/07/2017

This place is awesome. Only about 1 1/2 miles from the falls but you can take the we go shuttle to anywhere right from the front of hotel. I would highly recommend and I would certainly stay there again.

"family visit to Niagara Falls"

5
Gwenlev, Ottawa, Canada 10/07/2017

Hotel is well situated we walked to the water front in 30 minutes. if you buy the CityPass it is on the Gobus route included with the Pass. Very comfortable room, pleasant efficient staff, good restaurant for breakfast and other meals. Parking above ground easy to get in/out.

"Nice hotel"

5
Tduby1, Clio, Michigan 04/07/2017

The hotel is very nice, updated and clean. The staff was helpful and friendly. The bus picks up and drops off right at the hotel, so you can you avoid parking fees- however the hotel does charge a $12 parking fee- a practice I am not fond of. If you don't opt for bus passes it's about 1.8 miles (2.9 kilometers) from the falls. It's a doable walk, which we did twice on Canada Day due to the busses being stuck in traffic- which is not the norm at all. TIP- food and souvenirs are MUCH cheaper in this part of town.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for your comments. We are so happy that you were satisfied with your stay. Great tip for other travellers regarding souvenirs. This part of town offers a variety of options for purchase at a much more affordable price. Thank you, Paul Cade

"Beautiful Hotel EXCEPT FOR PARKING FEES!"

3
User 04/07/2017

I visited this hotel when I had family coming to visit from California. Since I am a Best Western member & my family were staying here, I booked for a one nite stay. The location is perfect, there is a wonderful onsite Restaurant available for guests. The hotel does not offer a "complimentary" breakfast bar, disappointing. It would have been nice to receive a small vouture to facilitate a "complementary" breakfast, especially since a $13.00 plus fee was added to my bill for Parking! For this reason alone , I rate the hotel only "average" & sadly my family & I will not do a return trip!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for your review. I apologize that we have a $12.00 parking charge. This is however consistent throughout the Niagara Falls Area. I assure you that the price we charge is much less than many of the hotels surrounding our property. I sincerely hope that this would not detract you from staying with us in the future. Regards, Paul Cade

"NBCClub"

4
Jamie A, Netcong, New Jersey 04/07/2017

This hotel was very clean and updated nicely. The bed & pillows were so comfortable. The staff was very friendly. I would recommend this hotel to all. The hotel was within walking distance to the falls and convenient to other attractions.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Afternoon, We are thrilled to see that you enjoyed your stay. Your comments are appreciated. I hope that we will have the pleasure of hosing you again soon. Regards, Paul Cade

"Good Overnight Stop"

3
Fred B, Lynchburg, Va. 03/07/2017

Hotel was nice with a fair location, about 2 miles from the Falls. The only real complaint was bad WiFi. There were plenty of good places to eat within walking distance. I really didn't like that they said nothing about having to pay for parking until I was checking out.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for taking time to express your comments regarding your recent stay. I am surprised to hear about your poor WIFI experience. We implemented some major improvements recently, so I will have to bring your comments to our IT team. Thank you, Paul Cade

"Very nice place .just a short drive to the falls"

5
David O, Hamilton, Canada 30/06/2017

This place was very nice for the price.it was close to a lot of amenities and nice and quit. I would definitely recommend this place to all of my friends and family. The only complaint that I have wss the cable channels were limited .not that we watched much tv but some people with kids would probly use tv a little more then others .

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Happy Canada Day! Thank you for staying with us recently and for one whole week at that. Your positive experience is something that we try our best to replicate for each and every one of our guests who stay with us. We take pride as being dedicated, hospitality professionals. I hope that you will decide to stay with us again when you visit our beautiful city. Thank you, Paul Cade

"Wedding"

4
User 29/06/2017

Wonderful place to hold a wedding reception. We had the issue of people on our floor being too loud for us to get much sleep. You can tell who really care for their job and who doesn't. Those who do, are absolutely wonderful and really make the experience. Steve and Ann are two of the most wonderful staff members. Beautiful building and the recent renovations really look wonderful. Staff that worked the wedding were very kind. Would definitely recommend this hotel for a wedding reception or to just stay again. Not getting 5 stars due to minor issues we experienced.

"Great stay"

5
Z128POpamelaa, London, Canada 28/06/2017

Stayed in June for three nights during a conference. My room was comfortable and beautifully decorated. Lunch in the adjacent pub was delicious and the all the staff members I encountered were brilliant. There is a bus stop right in front of the hotel with frequent service into downtown Niagara Falls - very convenient! Would definitely recommend this hotel to anyone looking for a clean, comfortable stay in a favourable location.

"Loved it"

4
User 27/06/2017

Clean. Nice staff. Good location. Reasonable prices . What more do you need!!! Nice swimming pool and jacuzzi. I loved the multiple entries of the hotel, as you get to your room from the closest entry. East , west, south and north. If the noise of the AC was lower i would give 5 stars . I would get there again if i will go to Niagara .

"Poor at first but improved greatly "

4
User 27/06/2017

We had booked a pool side room at first but when we entered the room, it had a musty smell. We brought it to the attention of the front desk and they offered us a second floor room. The same smell was in this room as well. After talking to the manager, we found out the first two floors are the oldest best western in Ontario. They built the next 3 later which has a different ventilation system. We were shown a fourth floor room. No musty smell. After all that we had a great stay. Pool was nice plus has two hot tubs. On a side note across the street is a little small run souvenir shop (the people's discount souvenirs) which the woman was especially kind and helpful. Prices were much cheaper too.

"Hidden Gem! Unexpected delight!"

4
J B, Toronto, Canada 25/06/2017

We decided to stay a little way from Clifton Hill on this trip to avoid all the busyness and summer crowding. In fact we didn't even make it down to the "entertainment" area we ended up finding so much to explore around and in the hotel. As soon as you walk in it feels fresh, clean and modern. Friendly staff and a nice, simple set up. The rooms where very clean and contemporary. I loved the lamps, the on/off levers where really cool! This room was great since it had a mini fridge and microwave. We've stayed at places that cost twice as much with no fridge, so this was nice. The washroom was very clean and up to date. There was a full size shower/bath and it even had hand pump soap and conditioner! Lots of counter space and a large mirror. The bed was amazing and so where the pillows. We actually found a place that sells them and my girlfriend bought one, it's like a cloud! The TV was a good size and there was plenty of channels. The AC worked amazing and was not overly loud. It would have been nice if the windows opened, but it's not the end of the world. Our view was average, just stores and restaurants.. but it was a good angle to see the sunset. The hall ways and elevators where clean and stylish. Now the pool, this was very unexpected and very exciting! It was almost as if it was outside with all the "street" lights and plant life. We came after dark so it was really cool to see the "street lights" lighting up the pool area. Our room wasn't near the pool, but there is pool side rooms that would be perfect for people with kids. You can see them from your door, very cool set up. The water was great, actually warm! Most pools we've been to are cold and unpleasant to stay in for too long without really moving to stay warm. The two hot tubs where nice and new and all the jets worked well. They where also a great temperature. The pool area closes at 10 pm so we thought if we got there after 9 it wouldn't be very busy. Unfortunately for us, it was and there was A LOT of kids. I got kicked several times by them in the pool. At 10 pm a guy came around to tell all of us it's time to get out, some kids just kept doing cannon balls ignoring him. The parents where no help. I suggest that either between 9-10 or from 10 to 11 pm there should be nobody under the age of 16 allowed in the pool area. Period. It's a shame that adults have to deal with other peoples children when they won't even tell their own kids to settle down and be respectful. It's a shame that after a long day when all someone wants to do is go for a relaxing swim and hang out in the hot tub that they need to worry about getting kicked, ran into, watch out for flying balls or hear yelling kids. Over all this hotel was great. We will likely come back in the winter on a weekday when kids are in school. This hotel is highly recommended if you want to get away from "down town" and all the chaos with the summer rush.

"Vacation"

2
User 20/06/2017

Room had dust on the microwave cabinet so thick you could write in it. The front desk was not very helpful or knowledgeable about local attractions. They gave us directions to an outlet mall instead of Niagara on the Lake. I would not recommend this hotel.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi Tonya, I am so sorry that you encountered these issues during your stay. We are in this business to help people enjoy themselves while on vacation, not to feel frustrated and upset. Please contact me personally so we can discuss further. Regards, Paul Cade

"First Timers"

5
User 20/06/2017

We traveled from Milwaukee to see the Falls. It's the first time for all six. We booked the Best Western plus Cairn Croft six months early as the kids were excited about the pool. We stayed for two days and two rooms. We asked for poolside first floor rooms. The kids had a great time in the pool and grandma loved the two hot tubs. The area around the pool was full of tropical plants and kids play equipment. For those who like McDonalds it's a few doors down. For those looking for a nice restaurant and bar it's connected. We spoke with four different staff members during our stay all were polite, friendly and efficient. We bought attraction tickets which included the WeGo bus. We had a great time and are planning our next trip back here.

"Great Experience with Great Price"

4
Keisha B, Pittsburgh, Pennsylvania 20/06/2017

I stayed for 5 days and the customer service was awesome. The restaurant next door was good food a little over priced for drinks. The pool area and hotel was very clean. Parking fee was a little excessive especially since the parking is limited. Overall it was a great experience and I will stay every time I'm in the area.

"Senior Ladies Weekend Away"

5
Marilyn H, Owen Sound Ont Canada 19/06/2017

My friend and myself decided to take the offer of free tickets to see Dancing Queen at Niagara Falls view Casino as I am a Bestwestern reward card holder decided to get more points and stay at Bestwestern Cairn Croft Lundy s Lane. We stayed there back in January and enjoyed the courtyard and hot tub staff friendly accommodation great however at that time lobby under construction this didn't matter to our stay. Lobby is now open and looks amazing. Staff at front desk are exceptional. This trip were able to get room change to courtyard however it was on second floor no elevator Alex after he checked us in took our luggage up to our room on second floor greatly appreciated. To let you know there is a tower section that has an elevator. We meet so many nice employees more than welcome to help answer questions and listen to stories. We went on our own wine tour to Niagara on lake found a delightful estate winery called Catail Creek around corner from Wayne Gretzky s winery and distillery. We had a lovely picnic at Catail Creek enjoyed chatting with owner. On return to hotel rested in courtyard taking advantage of pool and hot tub got ready went for dinner then of to an amazing show. At checkout Sara was helpful in answering questions giving information about how to make room request after booking with bestwestern. Thank you Alex Joe Keegan Gena Sara and Paul for making our stay fantastic. Room was perfect.

"Excellent hotel and top staff...all 10's."

5
donnaOntario, ontario 19/06/2017

After my husbands accident I had to extend my stay at BW. The staff were very sympathetic to my situation and very accommodating. The entire staff were friendly and helpful. I highly recomment the Niagara Falls Best Western Plus for quality accommodation and friendly helpful staff.

"Multiple stays at this location"

5
William K, Brooklyn, Ohio 15/06/2017

My wife and I stay at this property every time we visit Niagara Falls. It is a well maintained and operated hotel which is convenient to public transportation, banking and various stores. The pool area is amazingly beautiful with many tropical plants throughout. It truly is one of a kind. We like to get away a couple times a year, and at just a 3 and a half hour drive, this is just perfect for us. There is also a nice restaurant on site, and several fast food outlets within walking distance.

"Pool is beautiful!"

5
User 14/06/2017

I loved the pool , it was so pretty with the tropical plants around it and the courtyard room is the way to go with the patio doors I also loved who everyone at the hotel was so polite !!! Best customer service !

"Wonderful Place to Stay"

5
550remid, Gaspé Quebec, Canada 12/06/2017

This is by far the best Hotel I have been to in a long time. Very friendly and helpful staff everywhere. They make you feel special. The hotel is very well situated near to public transit and shopping areas etc.

"niagra falls stay at cairncroft best western"

4
JS12342014, Thornhill, Canada 12/06/2017

the hotel was very clean and staff was friendly....they answered all our questions and walked us over to show where towels were at the pool...very convenient location for pubs and shopping ...for the price we were very happy

"2 nights"

4
User 10/06/2017

I wanna score the hotel as average, but Chris from the reception made me go for the 4 (= very good) in the end. The difference between the hotels, to my humble experience, is not so much the beds or the facilities, but its staff. And I think that Chris did an excellent job of making us feel as welcome guests. The room was big and OK. The night I went to the fitness area all the machines I wanted to use were not working properly and we didn't use the pool, so cannot comment on that. The reception was very friendly and checking out also happened without any problems and in a amicable fashion. Location to the Falls is a 35 to 45 minute walk, but the WeGo bus stop is right in front of the door of the hotel.

"Overnight stay"

3
Lee D, Adelaide 07/06/2017

Overnight stay at the falls to see the main site. We slept well and the room was a good size and clean. This hotel is too far away from the actual falls, you can take the bus ($7.50 for 24 hours) but it only comes every half hour and it took us 30 mins to walk. There are plenty of hotels closer. Bring your own shampoo and conditioner, the one in the pump on the wall is not the best, weird they have a sign in the bathroom about how many towels they have supplied and how much they cost. Didn't get a chance to use the gym, we left early morning. The bed was comfortable and the hotel quiet, free wifi very good.

"quick visit to the falls"

5
JASON C, YARMOUTH 05/06/2017

Best Western Cairn Croft is on Lundys lane just outside the centre area of the falls. The WEGO bus stops right in front and goes regularly to the falls so you don't have to pay overpriced parking. The hotel is clean and modern with nice facilities like the pool and kids area. Restaurant has good food for reasonable prices. Great place to stay overall

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Evening, Thank you for staying with us and even more thanks for telling everyone how much you loved your stay. We have recently gone through a major renovation of our property, and as you mentioned our hotel is extremely up to date and modern. Please come back to see us soon so we can serve you again. Regards, Paul Cade

"Friend's Birthday Weekend!"

5
User 02/06/2017

Great place definately would go again, loved the pool and the openess. The hotel is close to a lot of places such as grocery store, restaurant, stores. It is a little far from the town so you would have to drive

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for giving us such a great TripAdvisor Review. We are thrilled that you enjoyed your stay and hope that this means you will be back again soon. Regards, Paul Cade

"Loved our room"

5
User 26/05/2017

This hotel was great. It had the most friendly and helpful staff we've ever encountered while staying at a hotel. They went above and beyond to make our stay great. The room was clean and well decorated.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, I am so proud to hear that our staff were the most helpful that you have ever encountered. This is exactly how we want our guests to feel when the leave our hotel. Thank you taking time to share your experience. Best, Paul Cade

"Quick stay"

3
Mel B, United Kingdom 25/05/2017

We only stayed here for one night so wasn't worried too much about the quality or amenities at the hotel. Our room was on the ground floor and was right next to the indoor pool. Upon arrival, which was around 7-8pm, there were still kids playing in the pool and being quite loud. This is fine but after a long day of travelling, we just wanted to relax. Also, because the room was in this central courtyard/pool area, we had to keep our curtains closed at all times as we didn't want people looking in. Free wifi was great and our bags were delivered quickly to the room. The bathroom was very basic but the sink was outside of the bathroom. Although this wasn't an issue, it did cause disturbances during the night if one person wanted to go to toilet.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for taking time to share your experience with potential travellers. It sounds as if you were on one of the bus tours that came through last week. We are so thankful that you chose to stay at our hotel. I hope that if you are ever back in Niagara Falls that you will decide to stay with us again. Regards, Paul Cade

"Family Long Weekend Vacation"

4
923shachars, Maple, Canada 23/05/2017

Great hotel with kid-friendly facilities. The indoor pool is really fun and has warm water. There is an open area to bring in and eat your meals. The room was clean and fully functional. Great location, next to many restaurants and short drive to the Falls.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, We are so happy that you enjoyed your stay. I hope that you will decide to come back to see us again soon. Regards, Paul Cade

"2 day getaway!"

4
Emily C, Innisfil 22/05/2017

My husband and I stayed at this hotel for 2 nights (May 16-18, 2017) with our 2 children. Check in was smooth and timely, with lots of parking available on site ($12/night). We had a ground level room right next to the pool/courtyard. The room was clean and simple, bathroom a little dated, but no problems. Mini fridge in the room, which was helpful with kids along. Our kids loved the play area next to the pool (though everything was pay to play, except for one play structure, not thrilled about that...). Lovely tropical setting and ambience in the courtyard. WiFi was a little slow, but not a big deal. We ventured over to the Irish pub attached to the hotel for breakfast one morning and it was wonderful! They serve a full Irish breakfast if you're into that :) Great kids menu too. Noise levels in the evening were minimal...but it was a mid-week stay, so that may be why. All in all, a great stay for people not looking to break the bank (or for those with kids), would definitely stay again!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Than you for bringing your family to stay with people who care. We have built our reputation on being one of the hotels that provides superior customer service to all of our guests. We are also proud to say that we have the cleanest hotel in Niagara Falls. After all, we know how important that is all of our valued guests. Regards, Paul Cade

"Had a two day get-a-way there and were treated royally!"

5
Wayne I, Cambridge, Canada 22/05/2017

My wife and I decided to get away from it all and saw a great deal that Best Western Plus Cairn Croft Hotel was offering and went ahead and booked. Upon our arrival were were very cordially greeted and made to feel welcome. We are Diamond members and while upgrades were not possible as the hotel was booked solid we were not charged for parking which was an added bonus. The room, was spacious and very clean as was every part of the hotel. Attached to the hotel is Doc. Macguilligan's pub which offered a superb breakfast at a very reasonal price. A great time was had!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for deciding to stay with us. We truly appreciate your business and hope that you will be back to see us again soon. I also want to thank you for your loyalty to Best Western as a brand. Thank you, Paul Cade

"Great Value for the money"

4
timii129, Lynchburg, Virginia 19/05/2017

We were very please with the quality and location of this hotel. It is a short walk down the hill to the falls welcome center, across the street from the casino, and in walking distance to most 'Fallsview District' attractions and restaurants. The WeGo bus is a great option to get around. Anyway, rooms were comfortable and clean. We would stay here again. We also got a very good deal through Groupon. Free Wifi was helpful since we were staying from the U.S.

"Hotel was the worst part of an amazing trip"

1
Jennifer O, Peterborough, Canada 18/05/2017

Fortunately Niagra has a great many amenitites that made up for the horrible hotel stay. We ended up in an adjoining room with a group of very loud ladies next door who came back shrieking at 3:30 am. We tried calling the front desk from the room phone, no answer, and from a cell phone, no answer, so had to go all the way downstairs to file the complaint. Service was horrible no recompense was made despite broken amenities. To top it off the hottubs and pool were filled with unsupervised children. PROS: The comic book shop and stag shop across the way were probably the best things about staying here.

"Great place for entertainment for the whole family."

4
bigfootcanuck, Stratford, Canada 18/05/2017

This hotel is very well kept and the lobby and some rooms have been recently renovated. There is a nice pool courtyard with great slides and hot tubs, as well as sitting areas that all can enjoy. It has an great Irish restaurant /bar with great food and entertainment on the weekend. No need to drive anywhere!

"Loved my stay!"

4
User 17/05/2017

First time I've stayed here and wont be the last! Loved my room and enjoyed the area the hotel is located in. A group beside me was a little too loud; but a quick call to the front desk and they resolved that right quick!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, We are so happy to see that you loved your stay. I apologize about the noisy group, but am pleased to see that we resolved the issue right away. Regards, Paul Cade

"Accommodation and Atmosphere"

5
User 17/05/2017

Excellent renovated room on second floor by pool area. Very clean and quiet. Fun safe pool, two hot tubs, video games and play structure. Smiling helpful staff. Convenient bus stop directly outside front door.

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us and also for the great TripAdvisor review. We did just finish our renovations so it's great to see our guests noticing our improvements. Thank you, Paul Cade

"Great hotel for this area"

5
Lucy-Olive2015, Saint John, Canada 15/05/2017

The hotel is close to all of the attractions, including the wineries. Lobby area is very nice and the staff are wonderful. It seemed to be a great place for kids, as the pool area is very kid friendly. If you don't have kids, the patio's overlook the pool, so be prepared!

Paul C, General Manager at Best Western Plus Cairn Croft Hotel, responded to this review
Good Morning, Thank you for writing a review of your recent stay. I am so pleased to see that you enjoyed yourself. We are a wonderful hotel for families with children, so as you mentioned, the courtyard around the pool is ideal for these types of travellers. I hope you will come back to visit again soon. Regards, Paul Cade

"Best Hotel we've every stayed at and kids just loved it,"

5
User 10/05/2017

OMG where do I start, when we arrived Monday we got room 459, the grand kids came, we have a pool, climbing jungle, 2 hot tubes, lovely rooms, arcade and beautiful plants and trees. Staff was amazing, First 2 night we were on 4th flour then I asked how much the upgrade was and it was only 20 dollars so we got a room around the pool .All we had to do is pack up the room and they took it down for us, amazing staff and a great Hotel. I'm so happy we booked here. I am in a wheelchair and could get around the halls, elevators and rooms. Thumbs up for Disable, one more thing, on the 4th floor I had no bars in shower to hang on to but the other room did in the pool area.

"Very Restful Stay @ A Great Value"

4
Darryl P, Windsor, Canada 10/05/2017

Enjoyed a very restful 2 day stay at this Best Western property. Was nice and clean & thought the price was a very good value for the wonderful amenities this Best Western has to offer. Can be a little loud with hockey teams sometimes that seem to gravitate to this Best Western. But was quickly moved to a quieter floor Thanks for the great stay nevertheless.

"Not awful. Not coming back."

2
Samantha G, Paris, Canada 09/05/2017

Not as close to the falls as they make it seem, there's no view, had to pay for parking but was told to basically park at McDonald's. The pool was tiny, 5 feet at the deepest point. And no room service. Don't get me wrong, the rooms were clean but that's about all we can say about it. If it were possible for me to get even a portion of my money back I would in a heart beat.

"Loved our stay at this hotel"

5
marapL6345PP, Toronto, Canada 08/05/2017

We recently stayed at the Best Western Cairn Croft Hotel for a wedding and had an excellent experience. Check-in was quick (when line-up started, extra staff were put on duty immediately). Front lobby was clean, comfortable and modern. Room was the perfect size for our family of three. They have the best pub in Niagara Falls! Great food. Free parking! Overall, great value!

"Great for kids"

4
lamadge, Mulmur, Canada 07/05/2017

We enjoyed our stay here prior to a dance competition. The kids (and adults) had some fun in the pool with the toys provided. Thank you. The only disappointment was the quality of in room coffee and also the tap water was not great.

"Nice gesture "

4
SLMarket, Toronto, Canada 03/05/2017

We stayed at the hotel on a Saturday night to celebrate a birthday. We originally had a room with one bed. We asked if any two bed rooms were available and were upgraded to a huge room with 3 queen beds and 2 televisions. The front desk was very friendly and we appreciated their efforts. The room was very clean with comfortable beds.

"Great Hotel for Families and Teams"

5
Monica D, Orlando, United States 02/05/2017

We stayed at the Cairn Croft BW during our Bauer Spring Tournament with our hockey team. The overall experience was great, from the family friendly courtyard with pool and playground, to the cleanliness and comfort of the rooms. The hotel is located very close to local attractions, restaurants and grocery stores, as well as an outlet mall. It's also a mere 10 minutes from the falls and the hockey rink (Gale Centre), making it an ideal place for teams to stay at.

"Wonderful accommodations and friendly staff"

5
P B, Massachusetts 01/05/2017

Our stay at this hotel was very comfortable and we appreciated the very clean, spacious room and friendly and accommodating staff. The location was very convenient to Niagara Falls which was our destination for the following day. We loved having the restaurant (Doc McGilligan's) on the premises so we could enjoy a delicious and reasonably priced meal (especially the couples deal) after a long day traveling. We would highly recommend both the hotel and the restaurant.

"Not worth being Best Western Plus"

1
Manohar V, Toronto, Canada 01/05/2017

This place is a ripoff. Though this is located few km away from the falls, they still charge for the parking & also no complimentary breakfast available. The hotel itself is old & has been remodeled, but looks out of place. We were staying on 4th floor in the middle, but no hot water. When we called the maintenance guy, he said the water will cool down when it reaches to 4th floor. Being an engineer, I can't believe it cools down by approximately 10 degrees per floor. The rooms were small, at least the one we stayed. They also posted in the bathroom that attendant is responsible for the inventory of towels & we will be charged if missing any. Glad we saw that, if not I am sure they would have charged arms & legs for the ones which was not even there in the first place. Will never go back to this place. Only grace point is professional guest service agents.

"Great Best Western!"

5
Lois M, Corvallis 30/04/2017

Clean room, professional and friendly staff, comfortable bed, , good restaurant, good Wifi. I would recommend this motel without hesitation! No scented sheets, towel, or air fresheners, which is important to us since both my wife and I have allergies to artificial air freshers and scents. Best BW we have ever stayed at!

"Excellent Stay @ BW Cairn Croft in Niagara Falls, ON"

5
User 27/04/2017

My wife is a Level 6 Contributor on Tripadvisor (PvFirst) and has written a full review of this place. I agree that it was a fantastice stay, including our Breakfast & Dinner at the attached restaurant, called Doc Milligan's Irish Pub! :-) We will be back!!!

"Great place to stay"

5
381agnieszkaj, oakville, Canada 25/04/2017

we really enjoyed stay in this hotel. great place to stay. good location - close to everything. clean, big rooms with fireplace, good internet and comfy beds. amazing front desk stuff. a pleasure to stay.

"Our weekend in the Falls"

4
Deborah H, Saint Thomas, Canada 25/04/2017

Nice hotel very clean super staff. The only thing is ask for a room away from the bar on Friday and Saturday night the band can be loud!! The pool area is fantastic great place to stay with kids or grandchildren....lots for them to do!!!

"Staff like family"

5
Mary L, Woodbridge, Canada 25/04/2017

Amazing staff at Best Western. They're always happy and willing to accommodate. They're friendly and professional. Love staying here because we are treated like family. The hotel has been recently renovated and it looks amazing!

"Weird but fun"

3
Ken S, Pittsburgh 23/04/2017

The Cairn Croft is almost impossible to explain and almost impossible not to enjoy. The music, decor, vibe and crowd are just all over the place... but if you just go with it you will have a blast. It's kind of a meat market/hook up place. But, if you just want to have drinks/people watch/dance, nobody is pushy- everyone is just hanging fun

"Love it great staff and the court area rooms at the lower level is the best and we always go for that"

4
Rajvinder S, Markham, Canada 20/04/2017

The best place to be and very tropical feeling Great place to be with family It's quite sometimes which we like The rooms are excellent We always stay at the court yard lower level Parking we have to pay but no big deal it's worthwhile must visit and enjoy

"Clean hotel, nice staff"

4
PVfirst, Ontario, Canada 20/04/2017

We stayed here for two nights. Despite seeing a cheaper rate through Groupon we decided to call the hotel directly to make our reservation. We spoke with Naomi. She recommended a room for us in the guest house, the lower building. We wanted to be close to the pool without being actually by it. She recommended room 131. We arrived early and could check in immediately. Naomi was at the reception and everything was great. She is as nice in person as she was on the phone. Our room was a good size, clean and in a perfect location. It had a fridge and a microwave. The beds were comfortable. The only challenge was the grab bar in the bathroom, which was installed on the wall between the toilet and the tub. Not in the tub. Not helpful at all; we wondered why. Hm. We loved the pool area; and of course the two hot tubs. It is clean and somewhat secluded. Since we were here during the week, it was pretty empty and we had the hot tub(s) to ourselves. We had dinner and breakfast at Doc Magilligan's Restaurant & Irish Pub on site. Good food and great, friendly service. We will be back.

"Clean hotel good rates"

3
diane b, tega cay 19/04/2017

Booked thru groupon, about 10 minutes from Niagara falls. Area was safe but in more of retail area with a bargain store in the next parking lot. Nice indoor pool but indoor corridors to your room, if you are in the rooms towards the back and very humid and smell of chloride due to the pool. Very noisy if your room is near the pool. Ask to stay in the tower in the front of the hotel.

"Great Stay"

5
anskiag2017, Maxville, Canada 19/04/2017

We enjoyed our mini vacation and were happy to have chosen this hotel. It was not far from wineries, and we could relax at the pool and hot tub as well as the restaurant/bar attached to the hotel. We will be repeat visitors to this hotel.

"Highly recommended. Nice place to stay better on what we expected. Excellent service in all."

5
Lorna C, Whitby, Canada 12/04/2017

We will definitely comeback. Exceeded our expectations. Overall experience will be highly recommended. You get most value of your money. Amenities like the garden pool and arcade are good place for family Bonding to relax.

"Excellent price for Niagara Falls"

4
April D, Kincardine, Canada 12/04/2017

We happened to stay during an incredibly busy weekend so the hotel was full. Unfortunately the first night was filled with very disrespectful people making an insane amount of noise all night. Security was doing the best they could but people were only quiet when security was on the floor. The hotel made it clear that their behavior would not be tolerated at all on the second night, leading to a much quieter night! We feel like the hotel staff did the very best that they could during a stressful situation. The room was very nice, 2 different types of beds in it. One very firm and one soft giving our family some options for our best sleep. There was a mini fridge but no microwave which was fiercely disappointing. Free wifi would have been nice if it wasn't for the fact that it kept quitting and we couldn't load anything correctly so it was very annoying. Maybe that was just because the hotel was at capacity. Breakfast options were ok, provided by the attached restaurant. We were told there were gluten free options but they were just eggs and bacon. That's pretty much it. They did offer fries instead of home fries but still, kind of disappointing there. Overall we really did enjoy our trip and very likely will use this hotel again in the future! The staff really does a wonderful job, they are all quite friendly and definitely understand the value of good customer service. The indoor courtyard is absolutely amazing! It would have been easy to just stay in the hotel all day instead of touring through the falls.

"Cheer comp"

5
MickeyMisty, Barrie, Canada 10/04/2017

We travelled to Niagara for a cheer competition. First night the band in the pub was so loud until 1:45 we were singing along with it. We were moved the following night to a better room. The staff was very attentive. Always saw a cleaner. The hotel smelt very clean. We even had to deal With security that was handled right away.

"Excellent stay"

5
Chrisopher F, Oshawa, Canada 10/04/2017

Beds were so comfortable which is very important to people who suffer with chronic pain , staff were very friendly and accommodating with extra night stay due to poor weather. Absolutely loved pool and hot tub area. Will definitely return

"Great Value and Location, a rare find."

5
Jesse3000, Toronto, Canada 08/04/2017

Location/Convenience: There is a grocery, bank, fast food, drug store, etc on the block. Magillicans Restaurant next door was great! Well-made comfort food at good prices with fast take-out service. Table service was pleasant, too. The Building: It has been updated. Very impressive for a modest hotel. Families with children: Book a room in the Courtyard as you have direct access to the pool, game rooms, as well as a hall exit for the lobby/restauraunt; those travelling on business should consider a room in the tower, it's whisper quiet up there. Room: Clean & maintained. I believe all rooms Include Swivel TV with about 50 Channels (Canadian/US), Fridge, AC/Heat unit, Coffee Maker, Wifi, etc. Staff: Excellent, Friendly, Eager to help. Shopping: Don't forget to check out the outlets on Lundys Lane for crazy deals. Adidas, Nike, etc.

"Clean and comfortable, would book again"

4
User 22/11/2016

We had a room in the tower, it was very clean and beds very comfortable. Considering the room faced the street, it was still quiet at night. Hotel staff was friendly, and it made for a good stay. After spending time at the pool, I can imagine the courtyard rooms would be a little noisier, I'm glad we were in the tower. The pool itself was small but nice. It's not close enough to walk to the falls, but a bus stop right outside the hotel is convenient, and if driving its not far at all. Parking was extra, but we knew about that in advance.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for pointing out how clean and comfortable you found our hotel. This is wonderful for potential travellers to read when choosing a hotel in Niagara Falls. Thank you also for taking time to write your experiences for others including us to read. We require feedback to continuously improve our product and guest experiences. Thank you, Paul Cade

"Good times at Best Western Cairn Croft inn "

5
KatieL1966, Brantford 20/11/2016

My husband and I went with 4 of our friends, everyone had a great time. The hotel is clean and the staff friendly. The pool is a little small , the hot tubs were great , most of the games in the game area don't work very good. Location is great.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Katie, On behalf of the Cairn Croft and our team we want to thank you and your friends for staying with us. It was a pleasure having you and I hope that you will continue to visit from time to time. Please reach out to me personally if you have any questions. Regards, Paul Cade

"Good location, clean rooms"

3
klein3, Parry Sound, Canada 13/11/2016

We decided to go to the falls for a night and booked here. The rooms were clean and the pool was smaller then i had thought it was going to be but that wasn't the end of the world. You have to pay $13 for parking and they didn't have anywhere for me to park. Security told me to park behind the Pizza Hut (a good 1.5 blocks away) that had signs that clearly stated Pizza Hut only customers. I did and my car was there in the morning but to have to pay and then go that far to the hotel is crazy, i mentioned it to front desk and they didn't seem to care. There was a bunch of hockey teams staying in the hotel on this sat night and that obviously means the kids can run around all hours of the night. I called front desk twice and they said they would do something about it and nothing was every done. For the rate, i can't complain but there are much nicer places to stay that would treat you better then this in the Niagara Falls area.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for brining these concerns to my attention. I will be dealing with this accordingly. Please reach out to me personally if you would like to discuss further. Regards, Paul Cade

"Clean & comfortable"

4
JnJAussies, Brisbane, Australia 13/11/2016

A fair way from town centre but buses regularly run. We were on an organised COSMOS Tour. Agree with other contributor, no smoking but could smell a hint of smoke as we entered the room. The room was nicely furnished, the stand out was the bed, it was super comfortable & the rooms were quiet. We had dinner at Magilligans, the Irish Pub attached to the Hotel. It was probably the best meal we had had on our trip, would HIGHLY RECOMMEND dining there.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for staying with us. Cosmos Tours is one of our partners and we are very grateful to have yours and their business. I will be looking into the smoke smell that you encountered as we are 100% non smoking and this should not be the case. I will be sure to pass your nice comments along to our restaurant team. Regards, Paul Cade

"Enjoyable stay"

5
llss1, Aylesbury, United Kingdom 13/11/2016

After a long day travelling from New York we arrived at the Best Western Cairn Croat Hotel late in the evening so all I wanted was some thing to eat, a hot shower and a nice comfy bed. After checking in I found my room, unpacked a bit then popped out for something quick to eat and a drink. I wasn't really in the mood for a big dinner so I went to the no frills supermarket next door to the hotel which was fine then went back to my room for an early night. Woke up early so decided to have breakfast in the Irish pub/ restaurant called Doc Magilligans which is attached to the hotel then we left for a day at the falls. Overall a nice hotel. My room was clean and the bed very comfy. The staff were very feindky and helpful. I didn't use the swimming pool or any other facilities apart from the room but all looked clean and tidy. The hotel is not near the falls so transport is necessary but this didn't put me off. Would stay again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, We are extremely happy to see how much you enjoyed your stay. We take pride in providing clean guest rooms and a fair price. Our onsite restaurant is one of the best in Niagara Falls offering a wonderful selection for breakfast, lunch, and dinner. Our friendly team is always here to ensure you have a wonderful stay and that all of your requests are taken care of. I sincerely hope to see you again. Regards, Paul Cade

"Nice Hotel"

4
thetat, BRAMPTON 09/11/2016

First time staying at this Best Western, was pleasantly surprised with the clean rooms, nice staff, good location to restaurants The only draw back was paying for parking. Considering you are a couple of miles from the falls. Just make sure you are not paying the TIFF. Pool area looked good. In summer would be a nice walk to the falls, and if colder, the bus stops outside the hotels doors. Would stay here again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for choosing our hotel. It was a pleasure to host you and I hope your first stay with us will keep you coming back time and time again. I apologize about the parking charge, however this is a standard fee in popular tourist destinations such as Niagara Falls. Thank you, Paul Cade

"Hotel was ok- Quite Dated"

3
CharlesMoncton, Moncton 07/11/2016

Niagara Falls has its share of hotels, and we found this one through our AirMiles account. It's a bit outside the center of activity, so you'll require a car to get to and from the Falls and attractions. There is a bus system, though we didn't use it so cannot comment on it. The location is a good one in terms of convenience and safety. It was easy to find and it's a direct route to the attraction area of NF. Its in a highly commercial area, so lots of selection for restaurants, etc around. One drawback was the parking fee of $12. Being that far away from the attractions, it really should be included in the rate. It sucks when you pay there, and then have to pay even more to park down by the Falls again. This is NOT A CHEAP city. Be prepared to spend! The hotel seemed tired, and dated. It's no smoking, but I could always smell the hint of stale smoke it seems (from years gone by). The hotel room was fine, basic needs were met. The reception desk guys were very helpful. The beds were comfortable, and it was a good nights sleep after a long day at the Buffalo Bills game. The pool looked nice, but didn't get to enjoy it. There was no breakfast included but we found a McDs right next door. There is also an irish Pub attached to the hotel. All in all, it was ok. Nothing spectacular, but meets the needs.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Charles, Thank you for taking time to review your stay. I am sorry that you feel our hotel is dated. I hope that you will consider coming back to see our improvements as all of our new furniture will be arriving through the month of November. We are very excited to finish up the last bit of major improvements we have made to each and everyone of our 167 guest rooms. Thank you, Paul Cade

"Great Value"

4
Joseph P, Staten Island, United States 05/11/2016

Good value. Used gym and pool. Didn't think parking fee was necessary for a hotel so far from tourist area at Niagara Falls. Can't walk to falls from hotel. Restaurant looked nice, but did not have an opportunity to use it this trip.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
HI Joseph, Thank you for staying with us and thank you for your review. We appreciate your business and hope to see you again soon. Thank you, Paul Cade

"Fabulous hotel in wonderful location - Staff goes above and beyond"

5
User 03/11/2016

Always a great experience when I stay at the Best Western Plus Cairn Croft Hotel. The staff are always welcoming and helpful. Room was lovely and clean. With confidence, I would have no problem referring family and friends here. The Irish pub located in the hotel was a lot of fun too!!!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Laurski87, Your wonderful comments have been felt throughout our team. We are so happy to hear how much you enjoy your time with us. Please feel free to reach out to us at anytime and one of our dedicated team members will be happy to make your arrangements. Warm regards, Paul Cade

"Best Western Minus (not Plus)"

2
Eric M, Winnipeg, Canada 31/10/2016

Sandwiched between Value Village, Dollarama and a No Frills store lies the Best Western Cairn Cross on Lundy's Lane. Throw in a couple of adult shops across the street to set the scene. I guess I should have known. We walked through the open hotel area (where the swimming pool is) and noticed a wedding happening beside the open pool area (strange place for a wedding we thought). We were given a room on the second floor facing the pool. The wedding and screaming kids in the pool all sounded like they were in our room. The room itself was dated and was in need of an update. The beds were comfortable but the air circulation unit sounded like a jet engine every time it came on (every 10 minutes or so). There was a funny smell in the room that we couldn't quite identify (pesticide maybe). I called the front desk and asked when the loud music from the wedding was going to stop and was told "11pm". True to their word, we heard nothing after 11. The next morning, to complete the experience, "a lady of the evening" followed me out the front door after I checked out. The staff was friendly but I won't be back.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Eric, Thanks for your review. We appreciate your feedback and will do whatever we can to build off of your constructive comments. All the best, Paul Cade

"Very disappointed"

2
User 30/10/2016

Whn I arrived @ the hotel there was a mix up the front desk staff were not friendly, unapproachable, were not willing to help me at all & didn't apologize for the situation. Regardless I expected way more from this "great hotel" I may say it was resolved but not until hours later & i had to go above and get the manager who was really great! The pool and hot tubs were the highlight but no tropical fish as stated in the ad, I wasn't asked about my stay when we checked out which surprised me in a negative way. I hope they get better staff I won't be returning.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Corrie, Thank you for letting us know what your concerns were during your stay. I am very upset to hear that you found our Front Desk staff to be unfriendly. This surprises me as we are known for our pleasantness and high level of customer service. I will look into this further and try to figure out what went wrong. It's too bad you won't be joining us again. I wish this wasn't the case. Best, Paul Cade

"Wonderful Relaxing Stay"

5
User 28/10/2016

There were 4 of us and each time we stay here it's wonderful. Rooms right by the pool, lots of tables to play games on, water tested every day, hot tub lovely, staff amazing! - so accommodating, loungers by the pool, nice soft music, great food, great entertainment at the bar -- a perfect get-away to relax!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, On behalf of the entire Cairn Croft and Doc Magilligan's team, I want to thank you for staying with us. We try very hard each and every day to make sure our guests enjoy themselves. We are thankful to have you as repeat customers and genuinely look forward to your next visit. Warm regards, Paul Cade

"Nice place at a great price"

3
User 27/10/2016

Pretty much what I expected. Room was a bit musty and smoky smelling, and we couldn't get rid of it the entire stay. Other than that I have no complaints. Indoor pool and hot tubs are awesome. Great location, too.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Matt, I am very sorry that your room smelled musty and smokey. We are 100% non smoking, so this is quite concerning to me. If you can contact me directly to let me know the room number I can look into this. Thank you, Paul Cade

"Good clean hotel"

4
Eileen B, Blaydon, United Kingdom 26/10/2016

Stayed 2 nights,the pool area is the jewel in its crown. It is an indoor outside feel, with pool, hot tub and loungers, it was 40 degrees and pouring down outside but felt tropical with free towels. It is about a 20 minute walk to falls, with a bus costing around 7 c.dollars for the day. Staff were friendly, room was big, spacious and clean, free wifi, food was provided in the integrated irish bar. Mcdonalds next door, Nice little hotel.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Eileen, We appreciate your feedback and hope that you will come back and see us again this winter. Our Courtyard is the perfect place to escape our harsh Canadian Winters. Regards, Paul Cade

"Great place to stay and relax"

4
Bigg-Brother, Elgin, Illinois 21/10/2016

I was there only for one night but I enjoyed every minute of it. Their pool area is magnificent! Staff was very friendly and helpful. The only little thing that surprised me was parking charge: $12 per night. I didn't expect that. So, if you need to stay in Niagara Falls, you should look into Best Western.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hello, Too bad you could only stay one night. With our excellent restaurant on site, and our beautiful, relaxing Tropical Courtyard, one night just isn't enough. Give us a call anytime, we will be happy to serve you again. Warm regards, Paul Cade

"Quiet, peaceful and comfortable"

5
Coralie1948, Tumbi Umbi, Australia 20/10/2016

Good location, with an excellent Irish Tavern next door for Dinner and Breakfast. Room clean and bed comfortable. Being on the main road it was still quiet but easy access to Buses to take you into town. The pool on the ground floor was certainly kid friendly.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for the great shout out. If you find yourself in Niagara Falls again please come back so we can welcome you through our doors once more. Thanks, Paul Cade

"Fabulous! "

5
MargieNana04, New Lowell, Canada 20/10/2016

We loved this hotel. We will definitely stay there again. The beds were comfortable, the room was spacious. The staff were very friendly and helpful. We didn't have time to swim but the pool looked very clean and inviting!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, I am happy to see that you loved our hotel. I will assume this was your first time but sincerely hope it isn't the last. Next time you will have to take time to enjoy our clean, sparkling swimming pool. Regards, Paul Cade

"Always a pleasure!"

5
Michele F, Stouffville, Ontario, Canada 19/10/2016

We have stayed here a few times and it is always a lovely little get away. We go during the winter, always get a courtyard room and its a nice little few days away from the grip of winter. Lounging in the hot tub under the tropical trees its like you slipped down south for a few days! Staff is always friendly and helpful!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Michelle, Thanks for continuing to visit us. During the winter months our tropical courtyard is absolutely perfect. During these months it is always peaceful and quiet, and you can be guaranteed to get the best rates of the year. See you soon! Paul Cade

"BEST WESTERN PLUS CAIRNCROFT"

5
User 19/10/2016

Very nicely appointed hotel with a great Irish bar/lounge/restaurant. Professional, helpful staff. Very comfortable rooms and beds. Great food menu and drink selection in the lounge and restaurant. I stay at this hotel when I am in Niagara Falls overnight.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for your continued loyalty to our hotel and the Best Western Brand. As long as you keep coming back we promise to hold up our end of the bargain, which means always providing excellent customer service, comfy clean rooms, and great food in our lovely on site restaurant. Thanks again, Paul Cade

"Quiet, clean and helpful."

4
cathy h, orillia 17/10/2016

Had a one night stay in BW Cairn Croft. Stayed on courtyard floor and so handy for grandchildren to have access to pool and playground. Staff was courteous and helpful. Breakfast delish! Bed was really comfortable and room was clean.

"Great Stay and close to everything."

5
Sean J, Port Coquitlam, Canada 16/10/2016

This was a nice quiet hotel with a restaurant attached to it. While I did not eat there I heard the food was very good. (I ate with friends at their home). The room was very comfortable, spacious and the fireplace made it feel more like home than a hotel. The mattress was firm and the pillows were fantastic. Close enough to everything and far enough away for quiet. The pool is definitely a place to swim. You won't be disappointed. Stay here for a nice relaxing time in The Falls.

"Renovated and very clean"

5
Roadster8, Toronto, Canada 16/10/2016

This is a top botch hotel. I booked a premium suite with an oversized room on the fourth floor overlooking the hill which leads to the falls. The balcony affords a great view of the Skylon Tower and the city, though not the falls. The room has been renovated and bathroom was sparkling clean and looks new actually. Far better than I would've expected for a Best Western. Parking was packed and they charge $20 but location is great. Walking distance to the falls and Tim Horton's just across the street. Would definitely stay at this place again. Recommended.

"A safe, comfortable place to stay, and they will remove the (optional) tourist tax if asked to"

4
margaretm364, Port Hope, Canada 15/10/2016

A welcoming front lobby with friendly staff. Lots of parking. Right on Lundy's Lane beside McDonalds. Restaurant also on site. We were in the tower, 4th floor. Quiet, although we could hear some talking in the hallway. Clean rooms with TV and good shower and tub. No fridge or microwave. High quality towels and bedding. Comfortable beds. Didn't use the pool but it looked great. Short drive to the Falls and casinos. On the bus route (Wego), but we found it more convenient to drive. When booking we asked that the tourist tax be removed from the bill and we were told that it was. I confirmed when checking in and, yes, we were not charged the extra tax. Some hotels refuse to remove the tax so this is a good hotel! You do have to ask though.

"Basic Best Western Hotel but with a good pool."

3
gilwernboy, Cwmbran, United Kingdom 12/10/2016

The night we stayed there they were very busy. We opted to go and use their in-door pool which was nice. It also had two jacuzzi's which were OK but had no power in their jets. We then went to get a meal in their Irish Bar restaurant attached to the hotel, but they had entertainment on and were full! It was pouring with rain so we decided to call it a day and get an early night. Our room was nice, but unfortunately overlooked air-conditioning units outside which made made an absolute racket, so we didn't get much sleep. We were very happy to take our leave the next morning.

"Dated"

4
User 12/10/2016

We stopped here for two nights . The place looks alittle dated and there was no safe in the room .You could use the safe downstairs but unfortunately they had all gone when we asked for one .The rooms were clean and the beds were very comfortable .We had a good breakfast too. Because we had an excellent night sleep I would stop here again .

"Only stay in the Tower"

2
Kevin B, Hamilton, Canada 11/10/2016

I've stayed here in the tower previously and it is fine. Anywhere else and I would just not stay here. the old rooms are in desperate need of a reno. They didn't make up our room on the second day and did not give us fresh towels until we called about it.

"Gem in the ruff"

5
Rob G, Smiths Falls, Canada 11/10/2016

This is a great hotel for kids though business. Fantastic restaurant/bar. If a view of the falls is not your priority then this is your hotel. Perfectly situated for a short ride to all the sites or conference centers.

"Great hotel"

4
Mary L, Woodbridge, Canada 10/10/2016

This great hotel comes with amazing, friendly staff, several useful and fun amenities, and clean rooms. Always a fun time every time we go. The staff calls us by name now and make every effort to make our stay fun and enjoyable.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Mary, On behalf of the entire Cairn Croft Team we want to thank you for staying with us. It is truly a pleasure to host you and hope to continue to do so far into the future. Thanks, Paul Cade

"Nice pool and courtyard."

3
Andrea M, Nanaimo BC, Canada 08/10/2016

We stayed at this property for 1 night. the staff were great and the pool and courtyard. The room we had overlooked the courtyard but unfortunatately the room smelled like mould and the internet was very slow and did not work in the room very well. our room was a good size with two queen's. When i booked the room i thought we were closer to downtown but the property is not within walking distance of downtown. It is on the WEGO bus route which is easy to use.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Andrea, If you could please contact me to let me know what room you stayed in that would be helpful. I notice that you mention it smelled like mould. This is not something our team would take lightly so getting some clarification would be great. Thank you, Paul Cade

"Very friendly and helpful staff."

4
Pauline W, Grange Over Sands 08/10/2016

Nice welcome. Gave us lots of info. The young man we checked in with,was very helpful.Stayed one night. Room was very clean and spacious. Didn't get chance to use the pool. Good breakfast. Just outside Niagaga Falls. Just a 15 minute bus ride in. Bought a daily bus ticket from the hotel. Went in twice. Once in the day light and again to see the falls lite up. Very reasonable hotel. Would recommend for a one night stay. Unless you want to be right on the falls.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Pauline, Thank you for your review. We are so glad you stayed with us and hope that you will continue to do so for future visits. Excellent choice deciding to use the WEGO shuttle bus. This makes travelling throughout the city quick and easy. Regards, Paul Cade

"Romance"

5
Kenneth G, sonora,tx, United States 07/10/2016

The hotel was wonderful. The lounge was great and the exchange rate was in my favor so my dollar had a very good return. The food was very good and a great value. A great place for couples to relax and enjoy themselves. The drinks were standard price.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Kenneth, We are so happy to see that you enjoyed your stay thoroughly. Many travellers like yourself are taking advantage of the high American dollar. Because of this Niagara Falls has seen one of its best years in a very long time. On behalf of the entire city I want to thank you for visiting and I hope that you will come back again soon. Regards, Paul Cade

"Good location for getting to Niagara falls on Wego bus."

4
MrCliff, Peterborough, United Kingdom 06/10/2016

The hotel was a good find and very reasonable room rate compared with other hotels in the area. Good sized rooms and free wifi. Downside is that parking fees apply. The attached Irish bar serves an excellent breakfast and provides a good menu for the evening meal. The bar could be noisy when music is played and affect some of the rooms. A/C is noisy but controllable. The bus stop down to the Niagara falls is right outside the hotel and very convenient to connect with other Wego buses which travel up and down the attractions in Niagara and to connect to Niagara on the Lake.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi MrCliff, Thank you for letting everyone know how much you enjoyed your stay with us. I hope that you will consider us your number one choice when visiting Niagara Falls. Thank you, Paul Cade

"Nice Hotel but needs upgrading!"

4
Tempoman, Pickering, Canada 02/10/2016

We were working at a conference and stayed at Best Western because it was listed with CPSA and the rate was reasonable for Niagara Falls. We were disappointed to find at check in that we were over the pub and there was live music until 1.30 AM. To change it was $25 plus taxes. To the best of my knowledge no one told us about the pub when we made the reservation. Also we were charged parking which is strange for me. The rooms were spacious and clean but they need serious upgrading. One of our party stayed in a suite across the hall and it was very nice so they know what to do to upgrade the rooms. I think Niagara Falls is getting like Los Vegas in terms of gouging the traveller. Three of us had breakfast at IHOP and the bill was $75.00. The night before we had snacks at TGIF and the bill was over $200.00, The rooms down by the falls are over $350. Two of our conferences are in the Falls this year and I am not sure why they would select that city.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for choosing to stay with us over the many other options in Niagara Falls. I apologize that your room was located above our extremely busy Restaurant & Irish pub, Docs Magilligan's. If we had a room available we should have moved you for not cost. I hope that you will choose our hotel if you decide to visit again. Thanks, Paul Cade

"2 nights stay "

4
Hooley24, manchester 01/10/2016

Very nice hotel with friendly staff and big rooms . Very clean. Close to the town and bars and restaurants. The red bus take u up and down all day to and from the falls . The falls are lovely. I will say go on the made of the mist but put on water proof stuff as you will get wet . Good experience. Will come back to Canada and this hotel again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Hooley24, Thanks for coming to visit beautiful Niagara Falls and the Cairn Croft Hotel. I am happy to hear that you went on the Hornblower Boat Cruise (Formerly Maid of the Mist). In my opinion it is one of Niagara's must see traveller attractions. Thank you, Paul Cade

"GREAT MALUE AND A GREAT STAY"

5
Larry B, Haliburton, Canada 29/09/2016

I have stayed at the Best Western Cairn Croft Plus several times and most recently in August 2016. The rooms have always been immaculate. The service has also been above expectations. The staff is helpful, friendly and professional. The adjoining restaurant is fantastic and quite a bargain compared to similar dining venues in Niagara Falls. Try the fish and chips. The portions are huge so come with a big appetite. Overall I highly recommend this Hotel for great value and a great stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Larry, Thank you for the wonderful testimonial. We appreciate your business and you taking the time to share your fantastic experience online for other potential travellers to see. I will be sure to pass your compliments along to Doc Magilligan's and they will appreciate positive feedback as well. We all hope to see you again soon. Regards, Paul Cade

"weeked getaway"

4
vtravel1965, Bradford West Gwillimbury, Canada 28/09/2016

non smoking hotel, great rooms and very clean. check in was fast and very helpful with my concerns, requested adjoin and the request was done. Hotel has an indoor pool, and 2 restaurants on site. coffee maker in the room

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Our hotel is 100% non smoking, which as you have noted is a bonus for most travellers these days. I hope that we will have the pleasure of serving you again soon. Regards, Paul Cade

"Weekend away!!!"

5
Nancy P, Bradford West Gwillimbury, Canada 28/09/2016

Love this place. Have stayed twice now. Very clean. Great service. Located on Lundy's Lane. Lots around to do. We needed joining rooms, we were accommodated. Quick check in. Nice pool, which we didn't use this time around. New pub/ restaurant on the ground level. We did not get a chance to try out. Maybe next time!!!!!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Nancy, Thank you for continuing to choose our hotel. We appreciate your loyalty and will continue to provide you with superior customer service and a quality product. It makes me happy to see that we were able to accommodate your request with regards to adjoining rooms. This is not always a guarantee, however requests can be made and we will fulfill them to the best of our ability. Regards, Paul Cade

"Great Everything"

5
lauramandigo, London, Canada 27/09/2016

We stayed with a group of 10 women September 23-25 2016. We are totally impressed with everything from the service which by far exceeded our standards in every area. Rooms we're perfect, clean and very comfortable. In fact we are going back next year and we will again stay here, no need to look elsewhere.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning Laura, Thank you for bringing your group of ladies to our hotel. As long as you continue to use our hotel we promise to provide you with the same level of service that we have become known for. I sincerely hope to see you again in the future. Regards, Paul Cade

"Rest Easy"

5
Charvelman, Greater Manchester 26/09/2016

After a 12 hour coach trip from Washington DC which included a 90 minute wait at Canada border control my partner and I were in need of a rest for our weary bones The Best Western certainly didn't disappoint First impression was the immaculate overall decor. Our room was spacious & again immaculate. Two large comfortable beds, large LCD TV & coffee facilities. The hotel benefitted from close proximity to various food establishments & a basic supermarket. The hotel had a comprehensive food menu on offer at reasonable prices. The staff were extremely polite & assured a very welcoming atmosphere. A must for anyone visiting Niagara falls this hotel ticks all the boxes for quality. Brilliant.

"Great Stay"

4
MargaretGrantham, Uckfield, United Kingdom 25/09/2016

This Hotel was chosen by Cosmos, for 2 nights, as part of our Tour. Our room was very large with all the amenities we required. Had an evening bar meal in the adjacent Irish Pub - Doc Magilligan's which was very nice. There was an issue with our breakfast on the first morning, something to do with the chef, or lack of. We did get our breakfast eventually but some had to take theirs away and others gave up waiting as we had a tour to continue.

"Great service! "

5
Awillett1989, Hamilton, Canada 21/09/2016

My husband and I had a night away from the kids!! Naomi provided us with the very best service... Also informed us about the hotel, and all of the wonderful features!! We'll be back soon with our children. Thanks again Naomi.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, Thank you for choosing our hotel to spend time with your husband. Naomi, along with the rest of our wonderful team will always be here to provide superior customer service, in the hopes of creating lasting memories that will have you coming back time and time again. Thank you, Paul Cade

"Very good shower"

3
Wonderiz, Sydney, Australia 21/09/2016

It has a very good shower! I liked it a lot. The bed is comfortable as well. There is a food store next to the hotel. Prices are very low, very cheap, like a wholesaler. There are also other restaurants around too. They have a shuttle buses to the falls area which require 24hours prior book, and it costs about $8.00. Takes about 15 minutes to town, depends on traffic or how many stops that the bus stops.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Great to hear that you loved our showers. We have installed eco efficient / high power shower heads in all guest rooms for everyones enjoyment (even the environment). I hope that you will come back again to enjoy what we have to offer. Regards, Paul Cade

"Beware the bus traffic"

3
JGT4, McAllen, Texas 17/09/2016

This clean and pleasant hotel has a couple of glitches and I experienced an uncooperative front desk staff member. First of all, if you plan to leave first thing in the morning do not park at the front of the hotel. Every day we were there, there was at least one bus parked out front loading up with guests and all of their luggage blocking in several cars parked in the row at the front of the hotel. The driver, busily loading luggage and guests is totally uninterested in moving his bus to let you out, There is plenty of parking down the side and at the back of the hotel. In my room there was a table fully equipped for plugging in a laptop and phone charger along with the coffee maker. There was a large wing-back chair in another corner, but no chair at the table. On my way out that evening I stopped at reception and asked for a chair to be put in my room, only to be told that there were no chairs available. Just then a colleague came over to me and I asked him if he had a chair in his room. He told me that there were two, so I asked the reception clerk (I think duty manager) if he would get one of the chairs from my colleagues room and have it put in my room. He agreed to do this. When I got back later, there was a chair in my room but still two chairs in my colleague's room. I guess there were chairs available. The lever operating the plug in the bathroom sink wasn't functioning, so I reported this problem. It was reattached each day but never in a permanent manner resulting in it becoming detached three out of four days.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, I am truly sorry to hear that you encountered issues during your stay. this is not how we want our guests to feel after they leave our hotel. Sometimes issues come up during our guests stays, however we have always been great at rectifying these prior to departure. I sincerely apologize as it sounds as your problems were not properly looked after. Please contact me if you would like to further discuss. Thank you, Paul Cade

"Honeymoon"

4
Lynnethie, London, England, United Kingdom 13/09/2016

This was the 3rd hotel on our trip across America/Canada. We were not disappointed. The rooms were very clean, the beds very comfortable and the facilities were generally good. Would recommend for a short stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Lynnethie, So glad to see that you enjoyed your stay with us. It is an honour that we were one of the locations you stayed at during your honeymoon. Best, Paul Cade

"The Croft Does it Right !!"

5
Kevin M, Burlington, Canada 12/09/2016

back at the Best Western Cairn Croft we always stay here when we are in Niagara Falls ..best food , rooms and staff...Coleen in the Bar kept us entertained between the Ceremony and the reception of the wedding we attended and the front desk helped out when we needed taxis to attend the wedding....as always a great stay...

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Kevin, Thanks for the great shout out. It's always a pleasure having you and our whole team appreciates your business. As always, we are your service. Thanks, Paul Cade

"Pet friendly room"

2
M Keith D, Mississauga 12/09/2016

We needed a short get away with our little pet. Got reservation at short notice. The room however reeked of cigarette smoke. Housekeeping tried to mitigate the issue to no avail. The hotel chain should get such rooms taken off the market until they have been passed by health and safety. We Have us massive headaches this morning. Thanks to Best western. Manager tried to refund us the parking fee of $12 and pet fee of$25 However i did wind up pay $170 for the free cranial throb. I was expecting refund for the Tylenol we're taking till this evening! ! Here's a suggestion: enforce the Govt fine if $5000 for smoking in a hospitality establishment. Designate a smoking zone away from the building! Btw there was an ashtray right outside the room door! !!

"Good hotel "

4
linzxx, Leicester, United Kingdom 12/09/2016

Nice little hotel, near to the falls, nice Irish bar, with great staff, adjacent to hotel, room nice big thanks to the desk staff, who rescued me,when I locked myself out of the room, at 5.30am. Did not use the shuttle bus, but ideally placed, right outside the hotel

"Clean & Convenient Hotel"

3
Oldie49, Chatham, Canada 11/09/2016

Free parking, comfortable room made for a good family golf outing. Service was slow at Sunday breakfast, waited 45 minutes for our meal. More staff would have helped. Friday dinner in the restaurant was noisy in the packed facility. Food was inexpensive but the noise level detracted from the social atmosphere of a family meal. I would stay there again but perhaps avoid the busy weekend schedule. TV worked fine with a variety of channels, even PBS to watch! Pool and weight room appealed to younger family members. Laundry facility was clean and convenient.

"A little out of the ordinary "

3
User 11/09/2016

The place was nice and clean, with modern furnishings. The cleaning products were a little too fragrant. The establishment was nice and clean and the staff was extremely friendly. I would've enjoyed my stay 10x more if we were placed in a room on the inside of the building. I didn't like that my room was basically motel style, that lead directly to the outside. Upon my arrival back to go to sleep, a group of girls were smoking outside the door, waiting for a ride. It made things awkward. Had we been in the actual hotel building, I would've felt a lot safer, and had a much better experience.

"WeGo bus stops in front of hotel"

4
Carol210, Washington DC, District of Columbia 10/09/2016

We are a bit budget conscious and chose this hotel away from the main tourist area around the falls and was not disappointed with the friendly staff and clean facilities for the price of our stay. Another benefit was that the hotel in on a WeGo route with stop right in front of the building which we utilized to get to the falls area to save on parking since we were already paying for parking at the hotel. My only disappointment is that breakfast is not provided as with the hotels in the U.S. and no refrigerator/microwave available in the rooms. Otherwise the room was clean and quiet in spite of being located on the street side of the tower building. Originally, our room was reserved in the atrium/pool area, but the check-in staff suggested that we check out the location and could relocate us if we thought the noise from the pool area would disturb us, which we did and decided to move and glad that we did. There are lots of restaurants and shops around the hotel to satisfy your needs. We didn't have the opportunity to try the restaurant adjoining the hotel, but it came highly recommended and would try the next time we visit the falls.

"Wish we could have stayed longer!"

5
8Denali8, Winthrop, Massachusetts 09/09/2016

I just happened to stumble across this hotel on the groupon website and scored a great price. First let me start by saying if you stay here, you must have breakfast at their restaurant down on the first floor. Can't remember the name of it but it was very good. Plenty of coffee to start your morning, food was cooked perfectly and the waitress staff was the best. As far as the hotel, I wish we had a few extra days added to our 3 day stay in Niagra falls so we could have enjoyed the indoor pool and hot tubs. Once we got up in the morning we were gone till 8-10pm at night, never getting the chance to put on our swimsuits and enjoy the pool. The front desk staff was very helpful with directions and even suggestions for places to eat in the downtown area. The only downfall I had with this hotel is the parking and the room selection. The restaurant downstairs in really a pub that has live bands playing 2 or the 3 nights we were there. So the pub seems to have a large cliental that shows up for the local bands and they take over the parking lot making it hard to find a spot for your car. The room selection was probably my own fault. As I stated earlier in this review, I selected this hotel through the groupon website. I should have called ahead and tried to secure a king size bed versus 2 twin beds for myself and my wife. Being 6' 2" the two of us do not fit very well in a twin bed, like I said my own fault. If I was to vacation the Niagara area I would select this hotel again.

"Best Stay"

5
Rachel N, Denton, United States 07/09/2016

Perfect spot to visit Niagara. Inexpensive, clean, and has a beautiful indoor garden and pool area complete with mini-arcade and play area for children. Whether you want a pool-side room for easy access or you take an ‘east wing' room (which is where we stayed) separated from the pool area by a door to block sound, I highly recommend this hotel. The only thing which detracted was the chlorine smell in the pool area but it only was in that area. The business office was tidy and had free printing. The hotel was a stop on the local WeGo route which takes you everywhere you might want as a tourist in Niagara. And it also hosts a local ‘hotspot': Doc Magilligan's Irish pub. Overall, if you want to visit Niagara (without shelling out $150+/night) and have all the amenities of a resort stay, choose Cairn Croft. It was perfect.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Rachel, Thank you for your very detailed review of your most recent stay. We are thrilled you enjoyed yourselves and hope you will consider us your number one choice when visiting Niagara Falls. Regards, Paul Cade

"A comfortable stay"

5
John F, Fareham, United Kingdom 07/09/2016

A very comfortable hotel which was very clean and helpful with excellent food. The hotel was situated within easy reach of Niagara Falls and the entertainment area of Niagara which is well worth visiting.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
HI John, We are so happy to hear that you enjoyed our hotel. We take pride in our cleanliness and top notch customer service. Please come visit again soon. Regards, Paul Cade

"It was ok."

4
Wanda C, Brooklyn, New York 05/09/2016

Check in was smooth. We had a problem with our first room on the ground floor. It was by the pool and it was so hard to breath from the chlorine smell, also the room was too small. Our 2nd room was also on the ground level. The room was larger and no calorie smell. The bathroom had a mildew smell. I think the shower curtain needs to be changed. Pillows could be firmer.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Wanda, Thank you for your feedback. I will be checking into what room(s) you were in to see if I can fix the issues in question. Thank you, Paul Cade

"Good base for the Falls experience"

4
OldWulf, Wolverhampton, United Kingdom 04/09/2016

Decent hotel, friendly & welcoming staff, spacious rooms. A little bit of investment in the pool area would be beneficial. Best asset being the link to McGilligans pub . Parade of shops, bank & McDonalds close by. Recommend the WeGo bus service to get to and from the Falls.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you for staying with us and thank you for taking time to review our hotel on TripAdvisor. It is nice to see that you enjoyed your staff, however it seems that we have a bit of work to do. We have always listened to our customers feedback and will continue to do so. Thank you, Paul Cade

"Well where do I start "

2
georgewdear, Acton, Canada 01/09/2016

I could easy guess this is more of a family hotel. The pool which is in an air conditioned area was cold and at the deeper end was only 4 feet deep. The hot tub had lots of heat but the jets had no power. It certainly doesn't seem adult oriented. Good weekly prices but weekends get up there in price

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi George. I am sorry to see that your stay wasn't what you expected. We are definitely a family hotel, however we also cater to couples and business travellers. Perhaps if we would have put you up in one of our Whirlpool Suites you would have experienced our hotel from a different perspective. On behalf of the Cairn Croft team I sincerely apologize and hope that you would give us another chance in the future to pour on the service. Thanks, Paul Cade

"Nice hotel"

4
br00klyn2015, New York City, New York 01/09/2016

Upon arrival, you are greeted by friendly staff. I was traveling with my husband & 2 kids, we requested a quiet room and got a room facing the streets rather their indoor pool. The kids got hold of the room before I was able to take pictures but everything was clean. The pool was a decent size for kids and a great way burn kid's energy. The bus stop is in front of the hotel and its only 15 minutes bus ride to the Falls. I would definitely stay here again. Very convenient and lots of fast food around for last minute craves.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, We are so glad that you enjoyed your stay. I am very happy to see that you were greeted right away by our friendly staff, which sets the tone for our guests right off the bat. I hope that you and your family will be back soon. Regards, Paul Cade

"Did not get a room I reserved 2 months back"

1
166kpk, ottawa 31/08/2016

I reserved a room about 2 months before my stay. I got there 10:30 in the morning to see if the room is available to check in. I was told to come back at 3pm. This is already quiet irregular as I have never heard of not being able to check into a room at 11 or noon. Went back at 3:30 and was told that there is no room for me, they had to take room "out of service". No apology and was told in a very rude way that, that is it. Gave us another hotel several kms away, out of downtown which made my plans to walk around and walk to the falls and casino areas impossible. The other hotel was not even close in quality and did not include breakfast either as my original booking. Will get my money back through my credit card.

"Brought Grandson to see Niagara Falls"

3
GBCaper, Dartmouth, Canada 30/08/2016

We were very satisfied with our courtyard room, although pricey. The jets in one of the hot tubs were not working and that was disappointing. Front desk staff were very friendly and helpful. Pool area is nice. I felt it was overpriced for just a room.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us. I hope that you will choose to stay with us again, whether you are with your grandson or the rest of the family. I would make it my personal goal to increase your satisfaction. Thank you, Paul Cade

"Pool is amazing, courtyard rooms are loud but with a curfew"

4
Chip L, Vienna, Virginia 30/08/2016

Nice small lobby with a friendly staff. This is a great hotel for families and groups!!! The pool area/atrium is one of the best hotel pools I have ever been in. A few video games, Foosball, a young kids climbing tunnel/structure, two hot tubs for the parents and a nice sized pool for the kids. Pool Curfew is 10 and the games get turned off at 11 But it gets loud in the courtyard rooms before that. The Curfew made for a much quieter night. There are small tables in the courtyard in-between rooms to just chill and read or eat a snack while you watch the kids in the pool form above. We saw a lot of business type folks as well bu they stayed in the main hotel. I am sure that was a quieter experience. The echo in the atrium was a bit loud until curfew hit. Great exercise room and showers next to them. Ice machine vending etc. McDonald's next door for Breakfast. Downside and kept me from giving it a 5 is there is a parking fee of about $13 Can. per day. That added up for us. I did book online and I don't recall anyone telling me about it at the front desk. But I signed a card when I got there and I suppose they highlighted it, but i missed it. If you call directly they will tell you about parking at the time of booking.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Chip, Thank you for your honest review of your recent stay and our property. I wish we could have received a five out of five, however I can see how the parking charge may affect your overall satisfaction. Niagara as a destination is in a position where most if not all properties are able to justify a parking charge. I hope this would not hinder you from staying with us again in the future. We have always maintained a wonderful hotel for an affordable price. I sincerely hope you will choose to stay with us again. Regards, Paul Cade

"Nice room"

4
User 28/08/2016

Stayed in tower suite. Used to the marriott Fallsview so hard to compare to that. Room was clean and comfortable. Hottub was greatly enjoyed. Found the hotel itself hard to get through as every door needed you're key card to get through. Parking was hard but understand hotel was fully booked. Definitely worth what we payed. Second time staying there over the years. Didn't use the pool. Overall good stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Heather, Thank you for giving our hotel a chance over the Marriott Fallsview. We have always said that we are a four star property with three star pricing. Regarding the public access doors we do lock them after 5:00 pm but only for security reasons. We hope you can understand. It would be wonderful if you would now consider us your number one choice when visiting Niagara Falls. We promise to take care of you every single time. Thank you, Paul Cade

"Great for family with smaller kids"

5
Adam S, Caledon, Canada 27/08/2016

Rooms that surround an indoor pool make excellent economy retreat for family with children. In the middle of winter it feels like you are vacationing somewhere south. The rooms are clean, pool and 2 hot tubs are in good condition. Kids had a very good time.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning Adam, As you said the indoor pool makes for an wonderful retreat for any family. Not only are we considered one of the more economical properties in the Niagara, we stand by our promise to provide each of our guests with second to none customer service. We are so glad you your family enjoyed yourselves so much. Thank you, Paul Cade

"Best Hotel in the Falls"

5
User 27/08/2016

Absolutely love this hotel we stayed in July with our family and had an amazing time. My husband I returned for a little vacation for ourselves and again we were impressed. Staff is always very helpful. Thank you Paul for handling our reservation our room #274 was just beautiful also thank you Steve for the great conversation and laughs. We have found our favorite hotel that we will return to anytime we are in Niagra Fall

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Christine, Thank you so much for the lovely review. We pride ourselves on providing Superior Customer Service, which is one of the reasons we have so much repeat customers like yourselves. We look forward to your next visit. Please call in advance to guarantee your favourite room and location. Regards, Paul Cade

"BW Plus Cairn Croft Hotel, Niagara Falls"

5
Maureen B, Oshawa, Canada 27/08/2016

Nice hotel with friendly, helpful staff and a nice restaurant /bar attached. A little far to walk to falls but bus right at door which only cost $7.50 for 24 hour multiple use. Would stay here again as nice big, clean rooms and a lovely pool are.

"To far away from the falls."

3
FamilyDunedinnz, Dunedin nz 27/08/2016

Clean and tidy but a bit dated. Free wifi but very slow . There is a restaurant attached that had a responsibly priced breakfast but can't comment on the dinner as we did not eat there. The falls are quite a we way away but there is local bus that you can catch but be wary that after 10 pm they only go every hour and as we were there on one of the nights they have fireworks at the falls, if didn't get on the but as soon as they were finished you had to wait another hour for the next bus.

"Fantastic stay! "

5
Becca L, Norwich, United Kingdom 24/08/2016

Beautiful building inside and out. Great clean pool. Room was lovely and spacious. Bed was really cpmfy best nights sleep. The hotel was away from main strip but bus stopped right outside of it which was 24/7 bus.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Becca, We are in the process of completing our property improvement plan and as you have pointed out there have been many improvements made. Regarding our mattresses, it has become a daily occurrence that our guests are asking us who supplies us. Thank you, Paul Cade

"Just a place to lay your head"

2
365boomer, Kelowna, Canada 24/08/2016

We normally choose Best Western. We were surprised that breakfast was not included in our booking. We were also very surprised about the parking charges of $12 a day. Very unreasonable. We stayed in room 257 and the windows were filthy. We could not see out of the bottom 2/3rds. In addition the room had an odor, probably from the pub below. The internet access was non existent. I tried to call the front desk but couldn't get through and they said that there phone system was updating and the front desk button no longer works. When i did finally inquire about the internet I was told the hotel was fully booked and all the band width was being used. What was the most disappointing was the staffs nonchalant attitude to our concerns. We were very polite and I guess they didn't think we were that unhappy.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hey There, I am happy to see that you are loyal Best Western guests. I am however sorry that we did not meet your expectations. We have a full service restaurant and do not offer free breakfast. We do also have a $12.00 parking fee which is standard for Niagara Falls. Please let me know when you are in the city next and I will make sure to personally make your arrangements. Thank you, Paul Cade

"no bar by the pool bumber"

4
R M, Massachusetts 24/08/2016

hotel staff was great had a blood stain on blanket witch freaked out my kids house keeping changed it out for us only really complaint was that the bar by the pool was never opened ask the front desk they said only open on special events didn't see that anywhere on there site and was one of the reasons we booked that hotel was for the bar by the pool oh well restaurant service was really bad but might of been that we just got stuck with the wrong waiter

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, I am sorry about the bed sheet. That is certainly not a regular occurrence and I will be bringing this to the attention of my executive housekeeper, although i am sure she is already aware. Regarding the Bistro Bar, that is only open during the winter and for special occasions. Regards, Paul Cade

"A great place to stay!"

4
User 24/08/2016

With just a short 5 minute drive to the falls, this hotel is a great place to stay. Has a wonderful courtyard and pool. The courtyard rooms have patio doors leading out to the courtyard which makes it easy when going swimming. The double queen rooms are a decent size and the beds are really comfortable. There's a restaurant attached to the hotel, so you don't even need to leave the hotel to get something to eat. We have stayed here a few times and it's great everytime.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi David, Thank you for taking time to let other travellers know about your experience. I am very glad you enjoyed your stay. Please come back to see us again. Thank you, Paul Cade

"I did my homework on TripAdvisor"

5
NewHampshireAthlete, New Hampshire 23/08/2016

Looked at a lot of places before booking this one. The excellent reviews matched my own experience. Great value for the price. Nice room with a fridge. It's a good mile walk to the falls from this hotel. There is a shuttle available for $7.50 a day unlimited. We chose to walk. Good thing there are 2 working hot tubs, so we usually got our own after a full day of walking. $12 Canadian each day to park..... but everywhere else was the same. Leave the car & walk or other transportation.

"Weekend getaway"

5
Barbara D, Maryland, United States 23/08/2016

Our say was great. The hotel was located in a good location, close to lots of activities and things to do. The staff were all friendly and courteous. The pool and courtyards were beautiful. We will definitely return to this location.

"Will not return"

2
cfol123, Dearborn, Michigan, United States 20/08/2016

For the price of $300 a night, this hotel did not live up to expectations. Our room never cooled down under 80 degrees. With 5 people and two dogs, it made for a very restless night. The bathroom was clean but very small. The manager provided fans to help us cool down, but it was not enough. The pool area is entertaining for the children. The parking is difficult to man over with a small trailer. A very poor value for the price. Will not be returning!!!

"Great Experience"

4
User 20/08/2016

We spent a weekend here on a Family&Friend getaway. It was a pleasant stay. The rooms were very clean and the staff was kind, friendly and helpful. Would definitely stay again and recommend to anyone.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi T-Shoma, Thanks for taking time to review your recent visit. We appreciate your business and would be happy to invite you back to the hotel any time. Regards, Paul Cade

"Golf Package"

4
dperronmallette, Trenton, Canada 20/08/2016

We booked this hotel as they have golf packages available. Included in the package are breakfasts at the restaurant at Doc Magilligans pub. The hotel is well located only a 15-20 minute walk downtown or take the WEGO bus just outside. It has a swimming pool and two hot tubs and a play area for young children. We did not use the pool as we were gone most of the day golfing and touring. We had a suite which was very comfortable. The staff were great . Very friendly . It is nice to walk into busy hotel and greeted with a smile and welcome to our home. Well done

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, I want to thank you for booking your Niagara golf package with us. We are the leader in providing superior golf vacations in the region. We are so happy that from the moment you walked through our doors you felt at home. If you can manage the time you should consider coming back for a Fall golf package as prices are great and the scenery is beautiful. Best, Paul Cade

"Very nice hotel with excellent staff and customer service"

4
Billie966, Winnipeg, Canada 18/08/2016

My children and I stayed here for 4 nights last week and were very pleased overall. The room was clean, newer, and roomy enough for the three of us. (2 queens) Wego is right outside the hotel so that was very convenient. Every question was answered with great detail and kindness. All staff were extremely friendly and great at their job. Had supper at the attached rest. one night, food was ok, unfortunately the service was terrible. 2.5 hrs for dinner service and we all ordered the special. my children left to go to bed and I still had to wait .5 hr for the bill then another 15 min. to pay it. But restaurant is separate and would not stop me from staying at this wonderful hotel again, just go somewhere else to eat.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Thank you for choosing to stay at our hotel with your family. As you said our rooms are spacious and very clean. Our team is always here to make sure that your stay is wonderful and will be more than happy to answer any questions you may have during your stay. Thank you, Paul Cade

"Bucket List to see the falls"

4
User 17/08/2016

We enjoyed our stay at the Best Western.. It was very convenient and the staff were able to help us get tickets to the Wego and it also had a convenient stop right in front. It really is too far to walk to the falls.. Take the Wego! The Irish Pub next door is one of my favorite parts of my stay.. Really great food and very comfy and cozy atmosphere. Would stay here again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, We are so happy that you enjoyed your stay with us. Please tell all of your friends and make sure to come back and visit again soon. It's also great that you loved our Irish Pub, Doc Magilligan's. They have a TripAdvisor page too :) Once again thank you for your business and please know that we would be thrilled if you came back to see us again. Regards, Paul Cade

"Nice hotel but a bit of drive from the Falls"

4
Theresa M, Airdrie, Canada 16/08/2016

We stayed here for a few nights when visiting Niagara and were happy with it. It was about a 35 minute walk to down town Niagara so we walked down early in the morning and would cab it back at night. There is a bus that you can take but it is $7 per person for 24 hours. With 4 of us, it was better to cab as it was about $15. We were right over the pool area so our windows were all fogged up and you couldn't see out of them. Pool area is nice though and the restaurant is good. You have to pay for parking though when you check out. Outlet mall isn't too far away and McDonald's is right beside it.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Theresa, Thanks for taking time to let us know about your recent visit. We appreciate when our guests share their experiences with us and potential travellers. We have always listened to our guests and used feedback to improve our hotel operations. Thank you, Paul Cade

"Nice Stay for the Cost"

4
User 15/08/2016

We stayed at Best Western at 6400 Lundy's Ln in August 2016. I chose this hotel because of the value and the pool/kid area. Having a 6 and 9 year old, have an area for the kids to enjoy is key to some relaxation on a family trip. The hotel staff were kind and friendly right away. Laurie at the front desk immediately provided me with two kids eat free coupons at the attached restaurant, Doc Magilligan's, when she found out I had kids. Said if I needed more, to just ask. The food was good too. The room was clean upon arrival. The showers have a shampoo and body wash dispenser. I like that! The pool area consisted of an indoor patio area with plenty of tables and chairs, two hot tubs, video games and a kids jungle gym area. They do charge a $12 a day parking fee and they also charge the Tourism Tax. Cost $11 for 2 days. Not really worth the time spent arguing to have it taken off. Saturday night cost us $188, Sunday cost $131, for a two day total of $399 with taxes and parking. One of the cheaper stays. The rooms were good size and came with a frig and microwave. There is a bus stop right outside the hotel and for $7.50 per adult and $4.50 for children 6-12 you can have a 24 hour pass to the bus system. For $12 per adult and $8.50 per child the pass is for 48 hours. This is a great way to get around. Enjoy!

"Appreciative but be aware parking added to you total"

3
caz7709, caz7709 13/08/2016

After looking for hotels most of the day ended up here on a Thursday evening, stayed 2 nights. Was greeted by friendly staff who were willing to let us know of the different spots/attractions near to the hotel and we were very appreciative as we had never stayed at this end of Niagara Falls before. Furniture could be updated, not contemporary but room was neat, clean and a nice size. We forgot our toothbrushes, called front desk and had complimentary toothpaste too. Allowed husband to use microwave to reheat his food so we appreciated as there was no microwave in room. On drawback was we were next to an adjoining room and could hear the guests next door playing games, entertaining until 12/1am. We did not complain as we know most were/are on vacation this time of year but walls are thin. Overall good location, 5/10 minutes away from attractions. Would stay here again though, book in advance to get the lower rate as parking is $12 a night

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, After much time spent trying to decide what hotel to stay at I am very glad that you ended up choosing the Cairn Croft. The friendly smile you were greeted with is one not of habit ,but of pure, genuine appreciation for our guests and the business you bring. We are undergoing a property improvement plan so if you plan to stay with us this fall you will be one of the first to see the finished product. The furniture you spoke up that needs updating will be gone and replaced with new, contemporary pieces reflective of our superior product we promise to provide here at the Cairn Croft. I sincerely hope that we see you again. Regards, Paul Cade

"A tropical pool oasis for families"

4
User 13/08/2016

The pool area is the star of the hotel. Even though it is indoors, the skylight above, the tropical plants and the koi pond makes you feel like you are outdoors minus the excessive sun. Perfect for young kids. In fact, Our kids spent most of the 4 days at the pool - they didn't even want to go to the water slides! Too bad the bar area was always closed. :( With lots of tables around the pool, we often brought in our own lunch and drinks. Very nice family atmosphere. The rooms are clean - somewhat dated (carpet is old) but very comfortable beds and pillows. We barely were in the room - always at the pool. We got a family package that included parking and a full breakfast (choice of 3 breakfast meals) at the restaurant next door. the price was the best value considering how much more we would have to pay for parking and breakfast for 4. Well worth it. The bus is right in front of the hotel so it was easy access to the Falls and attractions. 10 minutes at the most to get to most places. It was the best way to get to everything - highly recommend getting a bus pass for your stay. The location is quiet with lots of fast food places within walking distance. Highly recommend this hotel to families visiting the Falls! Oh and if you have comic book lovers in the family, there is an excellent store across the street that has a huge selection of books and collectables.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, It makes us very happy to see how much you loved our indoor tropical Courtyard. This is one of factors that separates ourselves from other properties in the area. I can honestly say that there isn't anything like it in the Niagara Region. On behalf of the entire team I want to thank you for choosing our hotel and we hope that you will decide to come back and visit us again. Regards, Paul Cade

"Loved our stay"

4
Mom2711, New York 11/08/2016

We loved the stay at this hotel. Our anniversary is in January so we were not able to use the outdoor area but we did enjoy every night here. We came so tired and booked thought a third party. We had previously came from another hotel that had told us were sold out. I was so glad to have landed here. They have a restaurant next to the hotel that you can access form the inside. Very nice and food great. I recommend it 100%. Thank you for a great stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Evening, We appreciate your lovely comments and promise to continue to provide the same level of service time and time again. Next time book direct and we can make your arrangements for you. Thanks, Paul Cade

"Niagara Falls 2016"

3
Sophia G, Montreal, Canada 11/08/2016

We enjoyed our stay. The rooms were very clean and staff was very friendly and always ready to help. Our room was located in the courtyard facing the indoor pool which was great since we had children with us. We rated this hotel as average due to the overall look of the hotel which had its usual " wear and tear " but also because of its location. Although we had a great experience, it was located further from where we wanted to be. There was alot of driving and walking involved during this trip. Another plus however was having a McDonalds right across the hotel... another great thing when travelling with children!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Sophia, Thank you for staying with us! Our team of dedicated individuals are here to make sure that your stay exceeds expectations and then some. If there is ever an issue we need folks to tell us before they leave so that we can fix it and create positive experiences. Please come back to see us again soon. Regards, Paul Cade

"A decent choice for good family accommodations"

4
patrolman_pete, Canada 09/08/2016

I stayed here with my wife and two children on a family vacation. The area surrounding this hotel is about a 5-10 minute drive (depending on traffic) to the Falls area and related attractions. The Wego bus is a convenient way around if you don't have a car or prefer not to drive. There is not really much on Lundy's Lane itself apart from a couple of sites of interest to history buffs... it is your basic generic North American strip of big box stores, chain restaurants and stripmalls. The hotel itself is nice, a bit older but in serviceable shape. Our room was in the tower which had indoor hallway access and two elevators. The room was quiet and comfortable, a bit tight for the four of us but not too cramped. Furnishings were a bit worn but the room was generally clean and well kept. One of the nice benefits of the hotel was an indoor pool and recreation area which my preschool age son really loved. We tried to visit during quieter hours of the day and there was plenty of room for us. There is onsite parking although you get dinged $12 a day which is annoying given that you're nowhere near a downtown area where parking is at a premium. Service throughout the stay was impressively professional and courteous. Staff there are obviously well-trained and equipped to handle whatever comes their way. All in all this is a good hotel whose appeal lies mainly in the fact that it's a good, economical alternative to pricier hotels closer to the Falls.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Pete, Thanks for the detailed review. Thanks for pointing out the convenience that the WEGO shuttle system provides for our guests. Our hotel is located on Historical Lundy's Lane and i assure you there is much more than box store, chain restaurants, and strip malls. Come by my office next time you stay with us and I will give you the inside scoop. Thank you, Paul Cade

"value and comfort"

4
SScribe231, Brisbane, Australia 08/08/2016

A good hotel to stay where it is economical and comfortable. Restaurant on site serves good value meals. A bit of a distance to the actual falls. The bus is at the door and the taxi is not overly expensive

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thanks for taking time to review our hotel. As you say we are not right down town, however we are conveniently located in the centre of the city with easy access all around making travel relatively quick and easy. Regards, Paul Cade

"Good place for the family. "

4
User 07/08/2016

Love the indoor pool right in front of our courtyard room. Very neat and tidy rooms. We have bee returning here for years. One problem is they pipe this awful 80's music into the courtroom nonstop. It's not the good 80's music either. Sometimes I complain and they shut it down..

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Rob, Thanks for continuing to choose the Cairn Croft as your choice hotel when visiting Niagara Falls. We are glad to see that you like the tropical Courtyard room location. This is ideal for any traveller who wants to take advantage of the pool and atrium area. Thanks, Paul Cade P.S. I will look into changing the music for you.

"Excellent Value"

5
Angela W, London, Canada 07/08/2016

Great amenities for families for a great price. Staff was friendly and knowledgeable. Great Pool and recreation area for the kids with a lovely lounge area poolside for the adults. Close proximity to lots of dining. A big Thumbs Up!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Angela, Thanks for the great shout out! I believe the feeling was mutual in this case. It is such a pleasure to have friendly outgoing guests such as yourself stay with us. We hope that you can now call the Cairn Croft Hotel your home away from home when visiting Niagara. Best, Paul Cade

"Relaxing Hotel"

5
Patrice A, ottawa, Canada 06/08/2016

I spent there for 2 days with my family. Lots of restaurants around the hotel. I really like the pool and the hot tub. It was right beside my bedroom. Very professional and courteous. For the price and quality, I am planning to go there again.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Patrice, It is so nice to see that you are already planning another visit. Please come back to see us any time and our doors will always be open. Best, Paul Cade

"Good choice for families "

3
User 05/08/2016

Clean comfortable. Good pool area for kids & friendly staff. Enjoyed the Irish pub downstairs however Niagara Falls prices never cease to shock. Would never pay this much for mid-range hotel in another market.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi There, Thank you for staying with us and we hope that you will decide to stay with us again. For lower rates try to avoid July and August as these are our peak months. Thank you, Paul Cade

"Anniversary celebration"

2
User 04/08/2016

This hotel (actually, motel) was a big disappointment. Although the front desk staff were courteous, the whole hotel smelled of air fresheners and carpet deodorizers. Our room also had a very unpleasant smell and it was very moist despite the air conditioner running when we first arrived. If this had been a discounted hotel price, I wouldn't be so harsh, but we paid a high price for our room and it was really, sub-par. The location is good, and it's close to a grocery store but I would not return there, even at a discounted rate. There was also a charge for parking where most Best Westerns include it in the price.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Mary-Lu, On behalf of the entire team I am truly sorry that you had such a negative experience. We never want our hotel guests to leave with the feeling of disappointment. Please reach out to me personally so that we can speak about the issue. Thank you, Paul Cade

"Good value"

5
Linda S, Edgewood, United States 04/08/2016

Staff was very helpful in explaining about the bus system. This hotel is a little off the beaten path, which is awesome. You can park your car and for a nominal fee of $12/day/adult you can take the buses - off and on as many times as you want. The one that stops in front of the hotel (red) takes you right to the Falls; the other two (green and blue) take you to other parts of the Falls area. Great bargain considering parking is limited and costs $20/per day. The hotels is clean and comfortable. The pool is warm and sparkling clean. The staff is friendly and helpful.

"Had a great stay!"

5
J9491DZheatherc, Owings Mills, Maryland 03/08/2016

The staff in general were awesome and helpful. Had a minor issue with the conversion rate and bar bill and things were resolved quite easily. See the Porter, John, and he will make sure your stay is perfect. The restaurant staff, Laura and Joshua, were THE BEST!

"Great stay, very helpful staff"

5
melsa1016, Aurora, IL 02/08/2016

We stayed for 3 nights at the end of July. We were in a corner room off the courtyard. We had a great time! Catherine (I think) at the front desk had some great recommendations for things to do with the kids. I wish the pool bar were open, but it wasn't at all. Thanks for a great stay!

"Pleasant Stay"

4
tellmalaika, New York 02/08/2016

Great customer service, check in was a breeze. Hotel has an old world feel to it, rooms are clean and well laid out. Pool and kids activities within the hotel itself to keep children occupied. Convenient Location with lots of restaurants and stores within walking distance.

"BW FUN"

4
Mary L, Woodbridge, Canada 02/08/2016

We enjoy our stay at BW every time we go Niagara Falls. The staff are amazing, friendly and professional. They try to accommodate whenever possible. The rooms are clean. The restaurant on site is also very good.

"Great Stay"

4
pepper001, Cincinnati,Ohio 01/08/2016

Hotel is dated but clean! customer service is great! Everybody from Front desk to Housekeeping services were friendly and helpful! Our housekeeper did an excellent job with our room- Location is great- too far to walk to the Falls but WeGo bus stops in front of hotel! There are a lot of restaurants within walking distance ( Arbys,McD, Wendys) Our fav was the restaurant in hotel! (not a fast food) excellent!! Complimentary coffee in the lobby would be great!

"Served it's purpose"

3
luv2travel1959, Marlton, New Jersey 30/07/2016

An average hotel in a busy area. The east wing of the property is surrounded by two fast food restaurant parking lots so watch out for cars! The restaurant dumpsters were in close proximity of the hotel so when the temperatures rose, so did the offensive odor from them. The room did not have a safe for valuables and the beds were hard. The room at night was quiet. Still can't see how it rated #2 on Tripadvisor, as this is why chose this hotel.

"Trip to Niagara Falls "

3
User 28/07/2016

We stayed here on our trip to Niagara Falls and we were grateful that the hotel is pet friendly:) we enjoyed our stay the bathroom was a little out dated and had an odor but it was clean we had trouble finding our room due to the layout but we were happy be to close to the pool which was clean and enjoyable:)

"Best Western Minus"

2
Shawn M, Kingston, Canada 27/07/2016

This hotel is way too pricey for the condition of the rooms. First thing we were greeted with was a damp musty smell. The bathroom was in poor condition and we had a few unexpected visits in the bathroom the next morning. Definitely not worth the money.

"the best hotel in niagra falls"

5
User 26/07/2016

we came to the hotel and the receptionist said we have two separate rooms one in the courtyard and one in the tower and she said they were sold out but then she managed to get us rooms beside each other in the tower all the staff we met were friendly and it was a clean hotel we checked the mattress and all the sheets thoroughly and it was clean so that is good the WiFi was good and the parking was not too expensive compared to other hotels and the pool looked very nice except we could not find the change rooms and we were thinking about staying another night and the manager Paul wanted too give us a better price the only downside of this hotel is that breakfast is not included but it is in a convenient location because it had Wendy's, McDonald's, burger king and tim hortons in the gas station only a minute walk away and a restaurant & Irish pub inside the hotel that has a family friendly breakfast for $7.95 per plate and you pay separately for a drink and we are 100% sure we will stay their again.

"Very pleasant stay"

5
Sylvie L, ontario, Canada 26/07/2016

We stayed at BW Plus Cairn Croft Hotel in Niagara falls for one night on July20th, my sister and I, I recommend this hotel because of all amenities this place has to offer plus the staff made our stay extremely enjoyable. I will definitely go again. Sylvie

"Fair"

4
User 26/07/2016

After booking online with Best Western a month prior to our visit, we arrived to being asked, "The band is here today. You may hear them playing til about 0100. Is this okay?" I quickly stated no and the staff switched our room. Our room was clean, quiet and comfortable. The WEGO has a stop right out in front of the hotel. We (family of six) did walk the trek a few times for exercise . To get to the falls or Table Rock is longer than 15 min stroll.

"Perfect for families"

5
Tara M, United Kingdom 26/07/2016

A little outside the main hustle and bustle of Niagra but there is a bus that stops right outside and goes regularly making access easy. Nice pool, nice bar and restaurant attached. Very family friendly, clean, nice staff. If we were to return we would stay here and happily recommend it.

"Average, a little far from Clifton Hill and the falls"

3
RJG1972, Brisbane, Australia 24/07/2016

Clean and relatively quiet hotel, staff were friendly. Probably a good place to stay if you are driving however it is a fair distance from Clifton Hill and the Falls which are the main attractions that bring people to Niagara so consider the location.

"Friendly Family Place"

4
User 24/07/2016

All and all this is a great place to stay. The rooms were clean but a little dated. The atrium/pool area was great. Pool, hot tubs, cildrens play area, games, and seating area with bar and food services. All tied into the centre of the hotel. I also enjoyed the restaurant / pub attached to this hotel. As I said, this was a great package type of hotel to stay at.

"Great accommodations"

4
meemsikins99, Montreal, Canada 24/07/2016

Rooms could use some updating, wi-fi is a bit slow, parking should be free and would be nice to have coffee at the front lobby. But aside from that, the hotel was very clean, comfortable and the staff was great. Would visit again.

"Average but clean hotel"

3
LMC_Canada, Toronto 23/07/2016

Niagara Falls on a summer weekend can be busy and expensive. A last minute decision to visit the Niagara region left us with few options for a hotel under $250.00. I think we booked the last room available at the BW, The room had a queen bed and was furnished basic - a bed, a chair, two night tables, clock, and a table for the TV. The view from our window was a Wendy's restaurant. You dispensed shampoo and conditioner from a small machine on the wall in the shower (like a hand sanitizer machine). The room was functional, very clean and quite, but not a good choice for a romantic honeymoon suite. In summary the BW is ok for a one night stay. Parking like most hotel in NF is extra. Front desk staff very friendly.

"Great place to stay"

5
Nat428, New Jersey, United States 23/07/2016

My mom and I stayed here for 3 days and 2 night while we were in Niagara Falls. We loved the hotel because it was very clean, the staff was really helpful, and the location was great for the price. Even though it is not located within walking distance of the Falls the WEGO shuttle system is super convenient and a much better option than driving to the Falls. We liked that the hotel was located in an area where there are dining options. Doc Mulligan's, the restaurant attached to the hotel, is a great place for breakfast and lunch. I recommend their breakfast special. Our room was a great size for two adults and very clean. We did not use the pool but it seemed that it is a hit for both adults and children. Paying for overnight parking is totally worth it. They even let us leave the car for a few hours after check out until we were ready to drive back home.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, Thank you very much for staying with us as well as taking a moment to tell others of your experience. It is nice to see how happy you were with our level of service. This has always been one of the ways we have been able to distinguish ourselves in Niagara and the surrounding area. I will make sure to pass your compliments along to Doc's. I sincerely hope you will come back and visit again soon. Thank you, Paul Cade

"Not handy to the falls, but lovely hotel."

5
Jenny M, Adelaide, Australia 23/07/2016

The quality of this hotel is magnificent-very spacious rooms and excellent facilities. It is a car-ride back to the falls, but also away from the seedy side of the Niagara Falls touristy area. I would stay there again.

"3 stars"

3
Meredith S, Phoenixville, Pennsylvania, United States 21/07/2016

This was an interesting hotel. $12 a night for parking and no complimentary amenities. They did have a soap dispensary in the shower for soaps, but I was glad I brought my own. The air conditioner keep rumbling on and off and there would be no airflow so I ended up turning the fan on so it wasn't so dang hot. The bed and pillows were comfy and the staff was nice.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Meredith, I hope you are doing well since you left our hotel. Regarding our $12.00 parking fee this is a mandatory fee, which directly funds lot maintenance, security cameras, as well ensures you a spot. Please understand that as part of our "Green Initiative" we have installed soap dispensers in all of our beautiful guest rooms. You wouldn't believe the amount of waste there is with hotels using single bars of soap. These usually get used once or twice and 90% of the soap goes back into our landfills, further polluting our planet. I don't mean to get overly sensitive on the subject, however I want our guests to know we are very serious at the Cairn Croft about doing our part to stay Green. Thank you, Paul Cade

"Average hotel too far from Niagara Falls"

3
NancyAO, Houston, TX 21/07/2016

The pool area is great for kids and would be wonderful in the winter. The hotel charges more for parking than the lots near the Falls. It is possible to walk to the Falls area from the hotel but it is a very long walk - close to an hour - through a sketchy area including stores I did not want the children seeing. The walk back is all up hill. The breakfast is expensive if not included with the room. There is a code attached to your reservation indicating if you get breakfast. We were told our code did not qualify contrary to what was said on the web when we made the reservation. The rooms are adequate, no big complaints, no big compliments. Would not stay here again mainly because of the location and parking fee. Also felt rooms were more expensive than they should have been given the location.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon Nancy, I assure you although your comments weren't very positive your time and effort put into sharing your experience is appreciated. We encourage all of our guest to let other travellers know how their experience was. I do however appreciate being given the opportunity during your stay to fix any issues so that you walk away with complete satisfaction. I would ask that you retract your last statement saying that you wouldn't stay with us again. Please allow us to show you how much we value your business. Thank you, Paul Cade

"A good night stay"

4
tresninas, Newmarket, Ontario 19/07/2016

We have enjoyed our over night stay, comfy bed, nice facilities, express check in with a warm welcome from customer service representative Joe, and explained the fast or express check out. Location is very near to Fallsview too, just couple of minutes drive, we had our breakfast at the nearby MacDonald for their coffee and egg muffin, just walking distance. there is breakfast too at the restaurant at ground floor but were not able to try it, maybe on our next stay.

"This is a very good hotel"

5
Abe L, abbotsford, Canada 19/07/2016

For an unexpected very nice hotel stay, try the Niagara Best Western The front end staff more then very helpful easy bus access to the falls Niagara Falls that is on the Canadian side not the US side Take a ride on the Hornblower and get your face wet with the warm summer waters of the falls the Niagara Falls Thanks abe

"hiden fee without revealing at check in"

2
Ruoming X, Pleasanton, United States 18/07/2016

I've traveled many places and whenever there is a fee the staff point out on the paper you sign on during check-in process. But this hotel, they charge a parking fee, which the staff didn't reveal when check in.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Morning, I am terribly sorry that you feel we hid our parking fee from you. Upon arrival our registration form that you are required to sign includes our price for parking as well as our non smoking policy and express check-out option. This is the last thing we want our guests to feel after they leave our hotel. Please accept my sincere apology. Thank you, Paul Cade

"Great Stay"

5
User 16/07/2016

The hotel location is located a little far away from the center and the falls, but over all was a truly accommodating stay. The hotel is relatively cheaper than the ones located near the falls and is a walk to the falls. The fair pricing and excellent staff and service made the stay comfortable and worth it!

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Roberta, It is wonderful that you enjoyed your stay with us. We hope that you would choose us again in the future when you find yourself back in our midst. Thank you, Paul Cade General Manager

"Would definitely stay again "

4
User 15/07/2016

We stayed for 2 nights and I have to say the customer service was fantastic . Probably the best we experienced on our whole trip. We did have a pet friendly room which smelled very odd upon entering but we were willing to look past that as the other 2 rooms I booked were great . They were right on the courtyard which was great for the 6 children we had with us . The staff were very friendly and very helpful . They helped with luggage , brought us towels while we were in the hot tub and checked often to make sure everything was ok . We enjoyed a great breakfast at the restaurant with a lovely waitress . The only negative thing that happened was that while we were out housekeeping cleaned our room and somehow my daughters stuffed animal went missing . The staff did a through search of the hotel but couldn't find it . On the day we left my daughter cried here eyes out ( it was very special to her). Upon arriving back in AB I called to seeing it had shown up , no luck . However the lost and found manager felt very bad about this and said she'd see what they could do . Well today a brand new stuffed animal ( the same as the lost one ) arrived in the mail . The smile on my daughters face was awesome . Thank you all so much , it was a great experience

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Jacqui, The first line in your review is like music to my ears. At our hotel we pride ourselves on being extremely customer service driven and when our guests compliment us it creates such a warm feeling around the building. I am so happy to hear that Becky replaced your daughters stuffed animal after being misplaced at the hotel. I was floored after hearing she had done this so rest assured she will receive recognition from the hotel for being such a wonderful representative of the Cairn Croft Hotel and BW as a brand. Thank you, Paul Cade General Manager

"It's good but I was disappointed "

3
shwagal, Oshawa, Canada 15/07/2016

This was my second time visiting this hotel. I had visited a few years back as a couples getaway and liked it so much I wanted to bring my son. I booked a courtyard accessible room for two nights a Wednesday and a Thursday. My first disappointment was that our room was not courtyard facing. It was tucked way back in the farthest corner of the hotel next to the outside stairwell leading to the rear parking lot. When I inquired about this I was told with a shrug that the hotel was at full capacity and basically too bad. I paid over $400 Canadian for these two nights and in my opinion that was way too much especially for a mid week visit. The room was clean but the fridge didn't work and to get a working ice machine we had to go up to the 5th floor everytime because the first floor machine is broken and the third floor machine took five mins to spit out 2 cups of ice. The pool area is very nice however the pools deepest part is only about 4 feet deep. Great for little kids but maybe not so great for my teen boys. Very good location lots of restaurants and close to the outlets. Staff upon checkout were friendly. All in all it was just not the right choice for my family and we won't stay there again. For a family with small kids or pets this is a good clean hotel for a short stay.

Paul C, General Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, Firstly I want to thank you for taking time to review our hotel. I am however very concerned to read that you will not be staying with us again. After reading your review in detail I wish we could have done something to create a better experience. Our hotel definitely caters to younger families, however we have also been known to appeal to a variety of different age groups. With our wonderful Irish Pub on site, Doc Magilligans, clean hotel rooms, and beautiful indoor Courtyard there is something for the whole family. I would ask that for your next visit to please contact me directly. I can personally make your arrangements. I hope to hear from you in the future. Paul Cade General Manager

"Great place to stay"

5
User 14/07/2016

We booked the Carin Croft based on our previous experience with Best Western hotels. This is a great place to stay! We'd definitely stay here again. Room was very clean and service was very friendly. Good rates because you're a bit off the main tourist area. We only had time to enjoy the pool once, but it was a great place to relax before dinner. The pub next door has fantastic food. Not your average pub food either. Live music Thursday to Saturday. There's a McDonald's half a block away if you want something quick. There's even a grocery store across the next parking lot. You're about a half hour walk to the Niagara "strip" if you don't have a car. Or for $7 a day, the WeGo tourist bus line stops in front of the hotel. The walk to the Falls is nice, but I'd only do it once. Unfortunately the WeGo bus service didn't start their faster summer run until July 24, so we waited an hour sometimes to get back to the hotel. Thanks to the Carin Croft, we always had a welcoming place to call "home" during our vacation. Niagara Falls is a must-see!

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Dave, Thanks for the great review! Please know that whenever you find yourself back in our neck of the woods you will have a place to stay with people that care. Thanks, Paul Cade Assistant General Manager

"Clean and Comfortable"

4
Tim H, Syracuse, New York, United States 13/07/2016

We were looking for a place to stay for one night in Niagara Falls, Ontario. I thought that this hotel was a little closer to the falls than it turned out. It was a fair distance from the falls. Nonetheless, it was clean and the beds were comfortable. I would not hesitate to stay here again when I visit Niagara Falls again. We drove to the falls and parked and we needed directions and advice as to where we should park. Jane was very willing to help out and cheerfully gave us directions and the cheap spots to find a place to put our auto, and not too far from the falls. On the down side, we showed up a little early to check in (2 pm, check-in is 3 pm) I have never had a problem checking in as little as one hour prior to check in time. Not only was is not ready at 2, when we came back at 3, it was still not ready. Once again it was Jane that navigated the issue for the check-in clerk. I'm sure it was a busy weekend but Jane was adept at navigating the issues. I thank her for her assistance and extra care.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Hi Tim, Thank you for choosing our hotel. I am sorry that we weren't as close to the falls as you expected however I hope you were able to take advantage of the WEGO shuttle system that stops right out front of the hotel every half hour. I am glad you were able to speak with Jane, our Guest Services Manager. She knows the area very well and is dedicated to ensuring our guests are properly looked after while visiting us. I will be sure to pass your lovely compliments along to Jane for her to see. Thank you, Paul Cade Assistant General Manager

"Disappointed"

3
John S, Edmonton, Canada 12/07/2016

If you spend a few minutes browsing my reviews, you'll see I'm pretty loyal to the Best Western brand and have stayed in their hotels all over the place. Because of that loyalty, and because of my trust of Trip Advisor reviewers, I didn't hesitate to book this one (#5 of however many in Niagara Falls), even though it seemed pricey to me. It is Niagara Falls, after all. When we checked in, we were told that we had been upgraded. Because of my loyalty to the brand, I occasionally get upgraded to some pretty nice rooms. So it was with excitement that we took our keys and headed for the room. We were met with crushing disappointment. We were on the second floor of the motel wing, which is accessed from the outside. We passed a smoker on that balcony on our way to the room. We opened the room, which was a basic hotel room, smelling strongly of moth balls. If this was an upgrade, we wondered what the basic rooms looked like. We opened the curtains to look out on the pool, to find a person on the balcony walking past. When he gave us our separate (actual) keys for the balcony, I assumed he meant a private balcony. We had a lovely one of those at a Best Western in LA last summer. This balcony, though was a thoroughfare for people on the second floor. Since I was uncomfortable with the moth ball smell, and my wife and daughter didn't like the motel feel, we went back to the desk and asked if we could be downgraded to a regular room in the main building. We were told that the only thing available was a suite, for $25 more per night. We took it. It was great. It was clean, had a separate bedroom, and a pull out sofa. It was a little dated. The front desk staff was great in helping us make the transition to another room, which is something I have never asked for before. As we came and went for three nights, I came to feel a little like I was back in a college dorm. There were always people smoking on the balcony of the motel part when we went to our car. When we passed the pool, people were drinking in the hot tub. Heading for the elevator to go out for dinner one night, we encountered a fellow in his underwear, filling a garbage can with ice. As far as the other things go, there is no breakfast provided. We walked to the Flying Saucer one day, and Tim Hortons the next day. The WiFi is painfully slow. You can walk to the falls and other attractions from here, but it's a bit of a hike. It took us about 20-25 minutes. Uber is up and running in Niagara Falls, so we got in the habit of walking to the falls and Ubering back. I'm not sure this is a Best Western Plus level hotel. It's priced like their Premier hotels, but feels more like their regular ones. I'd have been perfectly content here at half the price. If you're traveling to Niagara Falls, it's probably worth the extra $100 per night to stay right at the falls in one of the big hotels there.

Paul C, Manager at BEST WESTERN PLUS Cairn Croft Hotel, responded to this review
Good Afternoon, I personally took the time to go through your reviews and yes, you are absolutely a loyal member to the Best Western Brand. You and I have something in common as we both trust and appreciate TripAdvisor reviews as they are an extremely reliable source for getting the inside scoop for hotels, restaurants, and attractions. Our hotel has built its reputation on being known for exceptional service, very clean hotel rooms/public areas, and friendly staff. Our main focus is that our guests feel welcome and comfortable just as if they were at home. I apologize if your experience was less that satisfactory as your business is very important to us and we rely heavily on positive word of mouth and repeat business. I hope that you would give us another change to show you how much we care. Regards, Paul Cade Assistant General Manager

"Great for families or large groups, close to everything"

4
Janette T, Toronto, Canada 11/07/2016

I recently stayed at this hotel as part of a group since we were in town for a tournament. The hotel itself was very clean and inviting and we were greeted immediately when we arrived. The room was "okay" and had plenty of storage, a fridge, coffee/coffee maker and a separate sink/prep area with blowdryer provided. It was great for the girls who all made good use of the indoor pool area and the proximity to restaurants and shops was excellent. The grounds were kept in great condition and small outdoor tables with umbrellas were well used throughout the trip. I really liked how the main floor rooms around the courtyard had a separate door which ope