Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
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General manager Troy is a wealth of information about close restaurants and things to do. Lots of things to do close by.
Thank you for sharing your review. It's wonderful to know you received helpful recommendations that made it easier to explore the area during your visit. Having plenty of dining and entertainment options nearby can add so much to a stay, and we're glad you were able to take advantage of our convenient location. We appreciate your kind comments and hope to welcome you back to Best Western - On The Avenue for another enjoyable visit.
Great hotel - The staff is warm and welcoming. The rooms are clean and secure. The breakfast is vast and delicious. The cost of the room is a good value for what you get. It's a quieter hotel which is what I prefer. The location is good as it is convenient to a central area. The atmosphere is welcoming and the staff is accomodating.
Dear Marianne, Thank you for the fantastic review! We're so glad you enjoyed everything from our wonderful team to the delicious breakfast and overall value of your stay. It's great to hear the location and quieter setting were a great fit, and we hope to welcome you back to Best Western - On The Avenue soon.
Was meeting my daughter who was in town for business. She stayed at the Marriott Loft, which was more fashionable and also much more expensive - but the room wasn't really that much better to justify the price difference. The BW location actually seems a little better than the Marriott, as there were quite a few sketchy people around the Marriott. I was surprised how clean and well-appointed the room was too. The bed and cheap pillows however gave me a crink in my shoulder. The poor parrot in the lobby however is in rough shape and plucking his feathers from stress - so needs a better environment. Strangely, there was also a woman in the parking lot smashing the brakes on her/ her husbands vehicle with a tire iron. Definitely one of the weirder things I've seen. But that's more of a Buffalo thing than on BW.
Dear Colin, We are glad you chose to stay with us while meeting your daughter and that your visit turned out to be a pleasant surprise. It is wonderful to know you appreciated the comfort and overall presentation of your room, as well as our convenient location. However, we regret that your night's rest was not quite as comfortable as you had hoped. Please know that Simba is our beloved mascot, and we can assure you she receives all the best care and love. Nonetheless, your comments will be shared with our team for further consideration. Thank you for sharing your experience with us, and we hope to welcome you back the next time your travels bring you to Buffalo.
The location is very beautiful I enjoyed going there 😍
Dear Alexandria, Thank you for sharing such a kind review with us. It's wonderful that your time here left you with such a positive impression and fond memories. We appreciate you choosing Best Western - On The Avenue and hope to welcome you back for another stellar stay in the future.
Wonderful location. Very nice, older hotel. Roomy, but an odd set up because we had a sink/ vanity in the room itself instead of in the bathroom. Another family member in a different room did not have that design. I would ask at check in. Will stay there again!
Dear Linda, Having you as our guest was such a pleasure. We love knowing that our fantastic location and the character of the hotel made for such an enjoyable stay. That said, room layouts can vary throughout the property, and we appreciate you sharing your experience for future travelers. Thank you for your review, and we look forward to your return!
Easy to find and plenty of parking. Check in was efficient and room was big. Unfortunately not clean (dirty tissue on floor and empty alcohol container under chair). Breakfast was very good and plentiful as well as exceptionally clean. Location good for downtown. Walking felt safe in the daytime.
Thank you for sharing your experience with us. We are pleased to know your arrival was smooth, that you found our location convenient, and that you enjoyed a satisfying breakfast in a clean and welcoming setting. At the same time, we regret that the condition of your guest room fell short of expectations. Cleanliness is an important part of every stay, and your comments regarding the items you discovered in the room will be shared with the appropriate team for review. We appreciate your thoughtful observations and hope to have the opportunity to provide you with a more seamless experience in the future.
We had the good fortune to be greeted by the manager/owner and he was such a delight. Really personable and able to offer excellent recommendations. The hotel location is perfect. Within easy walking distance to numerous restaurants and parks. Our room was just a little outdated, but our friends' room was newly remodeled. Nice breakfast buffet. If we ever return to Buffalo, we will most definitely stay here.
Dear Rocky, Thank you for the delightful review. It's wonderful to hear that our team's personable welcome and great local recommendations, paired with a prime location near restaurants and parks, made your stay memorable. We also appreciate your note about our room as we continue our efforts to improve. It would be a pleasure to welcome you back to Best Western - On The Avenue.
The bathroom was filthy. Long black hairs on the floor and in the shower. Also a gross stained towel or rag on the shower shelf. Gross!
We are very sorry to hear about the cleanliness oversights on our team's part. Please know that this is not the experience we want for our guests, and we will resolve this concern promptly. Thank you for staying with us and for bringing this to our attention. We hope you will consider returning for a more seamless stay.
I come to Buffalo for live music quite often. This is now my go-to hotel for easy walking access to the downtown venues. There is easy parking, fridge for drinks, comfortable bedding, a great shower and a great breakfast. The staff is awesome – super friendly & helpful. This makes the shows in Buffalo a win , win fun time and no hesitation to come back.
We're thrilled to hear that everything about your stay was convenient and comfortable! With there being so much to do and see in Buffalo and the surrounding areas, we're honored to serve as both your go-to hotel and your home base. Thank you for choosing Best Western - On The Avenue. We'll see you next time!
Wonderful and personalized attention. All the team were very helpful and nice Great attention to detail and hygiene. If you tell them you require specific food for the breakfast (Kosher/Hallal, gluten free, etc.) they will happily provide with no additional
Knowing that you felt so valued throughout your stay truly means a great deal to us! It is wonderful that our team made you feel welcome and that the attention to detail, cleanliness, and willingness to accommodate your breakfast needs helped make your experience such a positive one. Thank you for your thoughtful review, and we hope to welcome you back for another fantastic visit in the future.
Excellent staff - especially the chef at Breakfast was very kind and made special dishes for dietary recommendation. Truly amazing service!
Dear Dattaraj, Thank you for sharing your experience at Best Western - On The Avenue. We are so glad that our chef made your breakfast experience exceptional, and we'll share your thoughts with him. It was a pleasure having you join us, and we look forward to welcoming you back.
I ran the Buffalo Marathon, and my husband and I stayed here for 4 nights. While the building is older, the hotel is comfortable, and the staff is helpful. The location is incredibly convenient for exploring Buffalo and for access to the marathon events. They also have a bonus parrot in the lobby!
Dear Rebecca, Your kind comments and excellent review are greatly appreciated. We hope that your marathon went well, and we are so glad that you chose to include us on your trip. Our team works hard to ensure that our accommodations are tidy and well-maintained without sacrificing our timeless charm, so thank you for taking notice. We are also happy to know that you had a chance to enjoy Simba, our beloved mascot! Simba is an African Grey Parrot who spends her days lounging and being admired here at Best Western - On The Avenue. Simba and the rest of the team hope to see you again soon.
Great location, walking distance to the arena. bars, and restaurants. The room was very nice and the bed was very comfortable. Our room was on the 5th floor, very quiet, our room had a windown that opened.. that was cool! Breakfast was delicious and check out was a breeze! I Highly recommend this place.
Dear Russ, Thank you for your wonderful recommendation! We're thrilled our comfortable rooms, delicious breakfast, and seamless checkout made for such an enjoyable hockey weekend. We look forward to welcoming you back to Best Western - On The Avenue for your next game day stay!
Stayed here a couple times , and always appreciate the warm and attentive staff, and pristine rooms. Perfect place to walk around downtown, grab food and even catch a music show. Highly recommended!
Dear Adam, Thank you so much for your kind words! We're honored to have earned your recommendation. It's been our pleasure to offer you a comfortable and convenient stay, and we're glad you've had the opportunity to enjoy the city as well. We appreciate you taking the time to share your thoughts, and we look forward to your next visit!
Just finishing up a two week stay at this property and could not have been more pleased. EVERY member of the staff has been friendly, courteous and helpful in any way they could be. This starts at the top with the General Manager Troy who went above and beyond helping us solve problems entirely of our own making. The rooms are clean and comfortable, and the property is conveniently located. The free breakfast is excellent. I would absolutely stay here again without hesitation.
Dear Rick, What a pleasure it was to have you with us for those two weeks, and thank you for taking the time to share such thoughtful feedback. We are so glad our team made you feel well cared for throughout your stay, and we will be sure to pass along your kind recognition to Troy for stepping in when it mattered most. It is great to know that everything from your room to our location and breakfast offerings was a good fit for your visit, and we truly appreciate you choosing Best Western - On The Avenue. We would love to welcome you back anytime, and thank you again for your five-star rating!
Fast check in. Polite and courteous staff. The room was as expected. Clean and comfortable. The only downside was the heater was pretty loud in the room and seemed a little outdated. It was a little hard to sleep because of the noise. Also a big thank you to staff as I left my air pods behind and they were kind enough to find them and arrange pick up at the front desk.
Hello Jeremy, Thank you for sharing your experience with us. We're glad to hear our team made a positive impression and that you found the room clean and comfortable, and we truly appreciate you recognizing the team for helping return your AirPods. At the same time, we're sorry to hear the heater noise impacted your sleep, as we understand how important a quiet and restful stay is. Your feedback has been shared with our team so we can take a closer look and continue improving the guest experience. We appreciate you staying with us.
Definitely relaxing! I was able to go places in walking distance, which was good on saving gas.
Your review is truly appreciated, and we're delighted you loved your stay with us at Best Western - On The Avenue! Thank you for highlighting our ideal Buffalo location, and we hope we're your first choice again when you're back in town.
I stay at this hotel at least once a month, staff is always courteous and helpful, and the reservation process with the front desk staff is easy. i always stay at this hotel when I'm in town for treatment at Roswell.
Dear Malcolm, It's wonderful to hear that your experience with our team continues to make a positive impression on your visits. We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to Best Western - On The Avenue for another great stay!
Always clean, great location. Rooms are nice, price is decent. Desk attendant was very friendly, and there is a parrot in the lobby! They also offer a free breakfast, but I wasn't able to get down for it.
Dear Todd, Thank you for making Best Western - On The Avenue your go-to! We're glad you enjoy our well-appointed rooms, friendly service, and African Grey Parrot in the lobby. It was a pleasure having you here, and we look forward to welcoming you back for another marvelous stay in the future.
Great location for Roswell Comprehensive Cancer Center. Clean hotel with friendly, helpful and easy to understand front desk staff. Good hot breakfast with attentive staff refilling as needed. Will be back!!!
Thank you for your wonderful review! We're thrilled to hear that our location was convenient for the Roswell Comprehensive Cancer Center and that you found our hotel clean with friendly, helpful front desk staff. We're also glad you enjoyed the hot breakfast and attentive service. We look forward to welcoming you back soon!
I've been staying at this Best Western for about 10 years. It is getting a bit raggedy. The beds were clean and comfy but the curtains were shredding and the corners of the bathroom floor were grimy. The breakfast is simple but lovely, the dining furniture however is shabby and worn. We were apparently there for a Hockey event weekend and there was only one space left at the very end of the lot both Friday and Saturday nights. Even the handicap spot (for which we have a tag) was occupied by a non handicapped vehicle. I suspect many of the vehicles were those not of guests, but guests of guests. There were empty beer cans in the lobby and on the elevators Saturday night.
Dear Lee, Thank you for taking the time to share your feedback and for your many years of loyalty. We're glad to hear our beds remained clean and comfortable and that you continue to enjoy our breakfast offerings. That consistency matters, especially to long-time guests like you. However, we regret that some aspects of your visit fell below your expectations and the high standards we strive for. Maintaining a well-kept environment and ensuring guest-only access and courtesy in common areas is essential to the experience we aim to provide. We truly appreciate you bringing these concerns forward and hope to welcome you back soon for a better visit.
Lovely Christmas decor! Personable, friendly and helpful staff. Reception was welcoming and provided great restaurant recommendations. The room was spacious and comfortable. The breakfast was delicious with many options. The scrambled eggs veggie dish was my favorite. I would stay here again 🌟
Thank you for sharing your wonderful review. We are delighted to hear that the holiday decor, our welcoming team, and their restaurant recommendations contributed to a warm atmosphere during your stay. It's great to know that your room felt spacious and comfortable, and that breakfast, particularly the veggie scrambled eggs, was a highlight with its many options. We truly appreciate your kind words and look forward to welcoming you back again soon.
Very friendly staff. Quiet and clean. Nice rooms at a good price. Ideal location for walking. My sister loved the welcome bird.
Dear Anna, Thank you for sharing this kind message about your stay. It is wonderful to hear that our team made you feel so welcome and that the quiet, clean rooms added to your comfort. Our convenient location sounds like it made getting around very easy, and it is especially sweet to hear that your sister enjoyed the welcome bird. We appreciated having you with us and hope to welcome you again whenever your plans bring you back.
Great Hotel! I have stayed here before and property is well maintained, and staff is very attentive. On- site parking is a great feature for the location. Highly recommend.
Dear Steven, We appreciated the opportunity to host you at Best Western - On The Avenue. Thank you for complimenting our well-maintained property and top-notch service, and we are delighted to have earned your recommendation. Please consider joining us again next time you're in town!
The room was clean. It was a good value for the money. It was near where we went to see a concert so we were able to park at the hotel and walk to the venue. The breakfast was tasty as well.
Dear Sarah, Thank you for sharing your experience. It is wonderful to hear that your stay felt comfortable and that our impeccable accommodations, prime location, and enjoyable breakfast all contributed to an easy and pleasant visit. Being able to park and walk to your concert sounds especially convenient, and we are glad the hotel added value to your plans. We hope to welcome you again whenever your travels bring you back.
Great hotel in historic part of Buffalo. Not to far from Niagara Falls or Highmark Stadium. It was very conveniently located for everything that we wanted to do.
Thank you for staying with Best Western - On The Avenue and for taking a moment to share your review. We're so glad our spot in Buffalo's historic district made it easy for you to enjoy everything on your list, from visiting Niagara Falls to spending time at Highmark Stadium. It's great to know our location added convenience to your trip. We truly appreciate your kind words and hope to welcome you back again soon!
Was a nice continental breakfast with fresh scrambled eggs. Hotel was clean and well taken care of. Will stay again in the near future
Thank you for sharing your feedback. We're delighted to hear you enjoyed our convenient location, well-kept amenities, and fresh scrambled eggs at breakfast; it's always great to know our morning offerings start the day right. We appreciate your kind words about our cleanliness and care, and we're grateful you plan to stay with us again. We look forward to welcoming you back to Best Western - On The Avenue in the near future.
My granddaughter was admitted to Oishei Buffalo Children's Hospital. I was given a hospitality discount. When I went back to the hospital in the morning I told the doctor. He was so thankful and excited to know that for other families in need of a room for a night. The room was nice and clean. The shampoo and conditioner were great as well. That is always a hit or miss in hotels. I did not get to eat breakfast due to it was "dine in only" and I wanted to get back to the hospital as soon as possible. So, I did miss out on that, but it smelled good.
Dear Amanda, Thank you for sharing your experience with us. We were happy to offer you a clean room and nice amenities at a discounted price. We know that visiting family members at the hospital can be tough, and it was our pleasure to ensure you were as comfortable as possible. We wish your granddaughter a speedy recovery and your family the best.
We were staying at the hotel because our daughter was getting married. It was clean, comfortable, and quiet. Great breakfast. Thanks Troy.
Thank you for the review! We're so glad you enjoyed your stay during such a special occasion. It's wonderful to hear you found the hotel clean, comfortable, and quiet, and that you enjoyed the breakfast as well. Congratulations to your family, and we hope to welcome you back again soon!
This was a fantastic stay. I was staying at the hotel while my furniture was being transported from my former apartment in Tampa, to my new apartment in Buffalo. Which happened to be right next to the Best Western. Everyone at the hotel was fantastic. Manager Troy was so nice and genuine. The front desk associates were phenomenal. Danielle helped me when my bank mistakenly denied the charge. The night Front Desk Associate Jahad was probably the most handsome man I've ever seen. I'm gay but I wasn't hitting on him. He has an amazing aura. And the highlight of the visit, was seeing Simba the parrot. The bird is amazing. It was sitting on the counter when I checked in. I thought it was a stuffed bird. Oh my God. I nearly freaked out when I saw her blink her eyes. Amazing!!
Dear Mark, Thank you for sharing such a memorable experience. It is great to hear that our entire team made your stay feel welcoming during a big move, with Troy's genuine care, Danielle's helpful support, and a friendly greeting from Jahad at the desk. Simba is such an iconic and loved member of our team, and it is fun to hear you got such a kick out of meeting her. We appreciate the kind words and hope your new home in Buffalo is already feeling wonderful, with another visit always welcome anytime you need a comfortable place to stay!
The staff were very friendly, the hotel was clean and breakfast was delicious. This is in a perfect location within walking distance to restaurants. We would definitely stay here again when visiting Buffalo.
Thank you for sharing your experience. It is great to hear that our clean and comfortable lodgings, friendly team, and tasty breakfast all added to an enjoyable visit, and the nearby restaurants made exploring easy. We would be happy to welcome you again whenever your travels bring you back to Buffalo.
Very friendly service and nice clean rooms. Atmosphere was fresh and amenities were basic. Some voices from the neighbouring rooms in the night time. Value for money very good.
Dear Anssi, Thank you for taking the time to leave us your feedback. We're so happy to know that you enjoyed everything about your time with us, from our team's amazing service to our clean accommodations. We hope to see you again soon.
The front desk staff was friendly, accommodating and goes out of their way to help us, especially the night staff like Ahmad.
Dear Bradley, Thank you for your fantastic review. We are so glad you had a great experience with our team. Your kind compliments will be shared, as Ahmad would be proud to hear them. Thank you for being our guest, and we look forward to welcoming you back to Best Western - On The Avenue.
A very nice propery…clean, well-appointed rooms, beautiful bathroom and an included full breakfast- eggs, sausage, french toast sticks, potatoes, cereal, bagels, muffins, etc. and make your own fresh waffles, yogurt and granola. Would definitely stay again!
Dear Jeff, We strive to give guests a lovely experience and are pleased to hear that we have succeeded in this endeavor. Thank you for taking the time to leave us this review. We are happy to hear you enjoyed the Full All-American Breakfast provided and that you found the accommodations clean and comfortable. Safe travels!
very clean, central location, excellent breakfast, very knowledgeable and helpful staff about things to do in Buffalo and out of the city. safe parking space in the back of the hotel. very good information throughout the hotel about things to do in the area. definitely coming back to stay.
It was a pleasure having you as our guest, and we appreciate your compliments regarding our delicious breakfast, pristine facilities, secure parking, and helpful service. Your feedback means the world to us, and we look forward to welcoming you back for another incredible experience at Best Western - On The Avenue!
Hotel room was clean and comfortable, breakfast was delicious. Parking a bit scarce at times but not impossible. Most staff encountered was kind and helpful.
Dear Amy, Thank you for sharing your thoughtful review. It's wonderful to know you enjoyed a clean and comfortable stay and that breakfast was such a highlight of your visit. A good start to the day makes all the difference, and our culinary team will be pleased to hear their efforts stood out. Your comments regarding parking are appreciated, and we understand how valuable convenient access can be, especially during busier times. It's also great to hear that most of the team members you encountered left a positive impression with their kindness and helpfulness. We truly value your insight and hope to welcome you again for another pleasant and relaxing stay.
510 Delaware Ave Buffalo, New York - Good location. Stayed in a king standard room. Was clean and very roomy. Service was great.
Brief stay during business trip, fine for solo person. Nice staffers and attendants. Parking was good enough. Unique design of structure inside and outside. Was good price.
Thank you for the feedback. We're glad you found our building's design unique and our team friendly. It's also great to hear our location worked well for your business trip. We look forward to welcoming you back to Best Western - On The Avenue for another well-priced stay.
The hotel is in a nice area where we were able to walk out to dinner. The staff was very friendly and helpful. The room was clean and quiet. I wasn't crazy about the sink/vanity being outside of the room with the shower and toilet but we only stayed one night.
We are glad that you took the time to leave a positive review! We are pleased that you found the hotel nice and clean, and found our staff friendly and helpful with any inquiries you had. We are also glad that you were able to tour the area surrounding Best Western-On The Avenue and found restaurants that met your standards. We apologize for the inconvenience the vanity outside of the bathroom caused you, but we are glad that you did not find it a hindrance during your short stay. We look forward to seeing you again in the future!
room clean and comfortable, breakfast good, and staff were very helpful. I needed to print something for a conference and they took care of it.
Dear Harriet, We appreciate you taking the time to leave a great review about Best Western-On The Avenue! We are pleased that you were comfortable during your stay with us and that our staff was accommodating towards your needs. We look forward to seeing you again for a future stay!
I wanted to write a review to compliment Deliz who works at the front desk at this hotel. I had to book for a business trip and she was wonderful- helpful, courteous and ready to go above and beyond. I truly appreciated her flexibility and ability to help me with my request. Thank you, Deliz!
Dear Katrina, We couldn't agree more! Deliz is amazing and a valued member of our Best Western - On The Avenue team. She will be honored to know she made such a positive impact on your experience with her. Thank you for taking the time to share such a thoughtful review. We look forward to your next visit.
Great location and nice property. The staff is friendly and helpful they make you feel like family. Nice breakfast selections also.
Dear Olivia, Thank you for choosing Best Western - On The Avenue and for sharing such a delightful review. Our team takes great pride in ensuring our guests have a fantastic stay, so we are thrilled you enjoyed our delicious breakfast, fantastic location, and the wonderful service from our friendly team. We look forward to welcoming you back on future trips to Buffalo.
The location was great, and we were glad for free parking. The bathroom and linens were clean, but the lightbulbs had a thick layer of dust and we found a good-sized spider in our room. Breakfast had a big stern sign that food was eat in only - no grabbing an apple or snack for later! The AC worked the first night but then quit.
Dear Lisa, Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our fantastic location and complimentary parking, we are sorry other aspects of your stay didn't meet your expectations. We are continually working to improve and will be sure to share your comments with the team. We hope to have the pleasure of welcoming you back and improving your perception of our hotel.
Clean room. Quiet. Friendly desk people. Decent breakfast. Great location . My daughter and I enjoyed our stay. We would stay there again!
Dear Casdondra, We are so happy to know that our clean, quiet accommodations left a positive impression on you and that you had a great time with us overall. Thank you, and we hope to see you again soon.
great location. comfortable bed. This Hotel got it right. Great job all around. Close to the falls and the famous Anchor Bar.
Dear Gary, Thank you for your perfect rating! We're pleased you enjoyed your experience staying with us at Best Western - On The Avenue, and that our comfortable accommodations and convenient location suited your needs well. It was a pleasure having you as our guest, and we hope to welcome you back soon for another great experience.
Convenient location and reasonable price are two prime considerations. The staff were all friendly, the room was clean and comfortable. A free buffet breakfast is available and has a good selection of food items. There is also adequate parking.
Dear Joe, It's wonderful to read your excellent review of Best Western - On The Avenue! We're delighted that our friendly hospitality, great amenities, and clean, affordable rooms were enjoyable. It's also good to hear that our convenient location was an asset. Many thanks for your kind praise, and we hope you'll return.
Lovely hotel,very friendly staff,nice breakfast,convenient for downtown.We stayed to visit Niagara Falls and would definitely stay again if visiting the area.
Dear Claire, Our team enjoyed hosting you at Best Western - On The Avenue. You can always depend on our hotel for friendly service and a tasty All-American breakfast! We appreciate your review. Come back again!
Staff was great and so kind and helpful. The lot ran out of spaces but the staff directed us to alternative parking which was so appreciated after a tiring concert. We also were leaving early the next morning and the front desk person made sure to get breakfast bags ready for us. Highly reccomended and appreciated the kindness. Would stay again.
Thank you for taking the time to share this thoughtful review. It is wonderful to hear that the our kindness and helpfulness stood out during the stay. Even when the lot was full, it is heartening to know that we made the end of a long concert day easier. The effort from the front desk to prepare breakfast bags for an early departure reflects the our commitment to making each guest feel cared for. Your recommendation means a great deal, and we look forward to welcoming you back for another stay.
Excellent breakfast, room was clean, staff were very nice & helpful, good location. We were very impressed with the hotel.
Dear Sheryl, It was a pleasure welcoming you to Best Western - On The Avenue. Thank you for complimenting our delicious breakfast, pristine accommodations, friendly service, and prime location for exploring the area. We appreciate your review and look forward to having you stay with us again anytime!
Room was clean and quiet. AC worked well and was quiet. The location in the Allentown neighborhood was convenient to lots of restaurants and was central without being in downtown. Free parking. All staff were very pleasant.
Thank you for sharing your experience. It's great to hear that your stay was comfortable and relaxing, and that the neighborhood's convenience added to your visit. We're glad our team contributed to making your time enjoyable and look forward to welcoming you back for another memorable stay!
Very happy, good service. Good breakfast. Clean rooms, clean bathroom. Good customer service. No unwanted noise Thanks
It is wonderful to know your stay was marked by cleanliness, comfort, and attentive service. Starting the day with a good breakfast and enjoying a peaceful atmosphere can make all the difference, and it is great to hear that both stood out to you. Thank you for sharing your kind words, and we hope to welcome you again for another visit just as pleasant!
Big room, comfortable bed. Friendly and helpful staff. Good breakfast and free tea and coffee 24hrs. What more do you need!
Dear Clare, It sounds like your stay offered all the right comforts, from a spacious room and cozy bed to the convenience of a 24-hour tea and coffee service. Pairing that with a satisfying breakfast and friendly, helpful service makes for a delightful visit. Thank you for sharing your thoughts, and we hope to welcome you back for another stay that checks all the boxes!
The staff is warm, and the rooms are clean. This is a reasonable location with close proximity to Niagara Falls and other adventures.
Dear Stacy, It was a pleasure having you stay with us, and we appreciate your kind words regarding our clean accommodations, convenient location, and warm, friendly service. Thank you for visiting, and we look forward to welcoming you back soon for another outstanding experience at Best Western - On The Avenue.
Best Western in Buffalo was better than just good. Excellent, personal management and answering guests requests. Quiet, morning breakfast for free, and a convenient location.
Dear Tom, Thank you for the perfect review! We're delighted to hear that you enjoyed your stay with us at Best Western - On The Avenue. We strive to provide excellent service and a quiet stay to all guests, and we're thrilled to have met expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another wonderful stay!
We stay here each year we visit Buffalo. Troy gave us some exceptional rates and is always in full motion keeping everything going. Beds are super comfortable. I'm always available to re-paint the parking lot lines when needed!!
Dear Fred, Thank you for being a loyal guest during your visits to Buffalo. It's a pleasure hearing that Troy's energy and care make a lasting impression each time and that the comfort of your stay continues to meet expectations. Your offer to help with the parking lot brought a smile, as we appreciate your generous spirit and loyalty more than you know. We look forward to welcoming you back to Best Western—On The Avenue again soon.
Stayed here a number of times when visiting Roswell. Rooms very clean and nicely arranged. Staff helpful. Within 5 minute drive of many good restaurants. Breakfast very good and diverse. Only problem was no microwave in room and coffee maker (Kurig) didn't work! Didn't find that out til morning! Then, too late!! Service was attentive and helpful!
Comfortable bed; fluffy pillows! Great breakfast. Convenient location. Efficient check in/out. Friendly, professional staff. Room was clean, temperature controlled, quiet and in good working order. All amenities provided.
Thank you for your fantastic review of Best Western - On The Avenue! We're thrilled you enjoyed our comfortable bed, satisfying breakfast, and well-equipped room. It's also great that our convenient location and smooth check-in process made your stay seamless. Our team truly appreciates your recognition and looks forward to welcoming you back for another restful visit!
The staff was great and cared about my experience. We were given very good options for dinner. Breakfast was great. Thanks
Dear Vince, Thank you for staying with us and for your kind words about our delicious food options and excellent service. We're delighted you had a great experience, and we look forward to welcoming you back soon to Best Western – On The Avenue.
The staff are great. Beds are soooo comfy. We weren't able to get one of the rooms. We initially reserved and had an issue with the replacement room, but were given a more than fair refund. I have a lot of good things to say about best Western and will seek them out when I am traveling.
Dear Anna, Thank you for sharing your experience! We're glad to hear that our service and comfortable beds made your stay enjoyable. Your understanding is valued, and it's great to know the resolution met your expectations. We look forward to welcoming you back to Best Western - On The Avenue soon.
The hotel was Clean, comfy, and quiet. The bird in the lobby was unexpected and amazing! Breakfast was good! Hotel is family owned and treats their guests as if they are family! We arrived late and had no problems checking in. The neighborhood is a little rough, but you could never tell from the inside!
Thank you for sharing such thoughtful feedback! Receiving recognition for the comfort, cleanliness, and warm hospitality we strive to provide means a great deal to us. It was a privilege to welcome you, and we're so glad your arrival went smoothly. We love that our feathered friend in the lobby added a delightful surprise to your visit—he's a favorite among guests! While the surrounding area may feel a bit busy at times, we're glad the atmosphere inside felt like a peaceful retreat. It was a joy having you as our guest, and we hope to have the chance to welcome you back to Best Western - On The Avenue for another remarkable stay in the future.
This is the only place I stay when visiting Buffalo for business. I absolutely love the hotel and the amazing staff. I've stayed here at least 50 times, never a complaint. The wonderful breakfast is always a great start to my day. Thank you Best Western
Wow! Fifty stays is the highest compliment we could receive! Thank you so much for your continued loyalty and for taking the time to share this glowing review. We're thrilled to be your go-to in Buffalo and that our team, service, and breakfast consistently exceed your expectations. We can't wait to welcome you back to Best Western - On The Avenue for stay number 51 and beyond!
It a bit of a challenge to rate this hotel. Our stay turned out to be quite good overall, but we had seriously cleanliness issues upon arrival. Our room had simply not been cleaned and I had to ask for towels to clean up the room ourselves. I will give the hotel the benefit of the doubt and say this was a one-off. The rest of our stay was pleasant. The location is good with plenty of places to eat within walking distance. It's well located to visit the main sites. There is free parking. The small gym is decent. The buffet breakfast was above average for this sort of place. The staff was mixed - some seemed engaged, others were just doing their bare minimum. All in all, I would not say it is a great hotel, but it's a decent convenient choice for visiting Buffalo.
Thank you for your feedback. We are glad your overall stay was enjoyable and that you found the location, amenities, and breakfast to be convenient. We appreciate your honesty and will use it to improve our service. We hope to welcome you again in the future.
The owners, management, and staff are all so friendly and helpful. We have spent many nights at the Best Western On The Avenue for both of our parents with medical issues over the years. Everyone always remembers us and are always so friendly. Whether social or for unfortunate medical events, we highly recommend this facility. It is very clean and welcoming. Thank you to Frank, Troy, Meldy, Danielle, Nautico, and Simba We appreciate all of you! Tami Reinhart
Dear Tami, We're truly grateful for your continued trust in us, especially during such meaningful and sometimes difficult visits. It means so much that our team could bring a sense of comfort and familiarity each time. Thank you again for choosing us.
Amazing location. Nicely renovated. Lovely staff. And an amazing, well cared for tropical bird in the lobby. Also, great breakfast - and free parking! Had a great stay and will definitely stay here again. Such a great neighborhood full of restaurants and shops.
Dear Johnny, We're thrilled to hear your stay was perfect and that you enjoyed our enhanced spaces and friendly service. It's great to know our convenient parking and delicious breakfast selections added to your experience, and that you were able to enjoy the vibrant neighborhood full of great dining and shopping options. We're so glad you plan to stay with us again and can't wait to welcome you back to Best Western - On The Avenue.
The room was clean but that is all I can say that was good. When I first went up to my room there was maintenance equipment in it, so returned to lobby and was given another room. The next day I filled out form for fresh towels, but when I returned to room that evening there were no towels in my room, so had to go to lobby for new towels. The next am I went to front desk and ensured that my room was listed as housekeeping for that day and they assured me it would be cleaned. Again, when I returned to room that night, no housekeeping and no towels. Again had to go to lobby to retrieve these items. Never did I get an apology. No one was rude it was more like it didn't really matter. I would never stay here again
Thank you for being our guest recently. While we appreciate you mentioning the high standards of cleanliness we adhere to, we regret falling short of providing memorable hospitality. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments, as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay.
Great Place to stay! The staff is very courteous and Helpful! The Place is very clean . Breakfast is hot and Plentiful. Breakfast room is kept Clean. Conviently located in a very walkable area to great Restaurants and Bars. In the last 4 years I have stayed here approximately 30 nights Have never been disappointed!
Dear Andy, Thank you! It's always a pleasure welcoming you back to Best Western - On The Avenue, and we are delighted you continue to be impressed with all we have to offer. Your kind words about our wonderful staff, delicious breakfast, and clean accommodations are appreciated and will be shared internally. We look forward to welcoming you back for many years to come.
Room was clean and the hotel employees were very pleasant. The hot breakfast included in the stay was very filling and delicious! The hotel was also located close to Keybank Centre and within walking distance to a lot of good coffee and restaurant choices.
Dear Christianne, Thank you for choosing Best Western - On The Avenue and for sharing your experience. We're delighted that our clean rooms and friendly team made a positive impression. It's great to hear that our proximity to dining options enhanced your stay and that you enjoyed our Full All-American Breakfast. It was a pleasure having you stay with us, and we hope to welcome you back again soon.
We were very pleased with this hotel! The staff was pleasant and helpful. Our room was clean and had everything we needed. The neighborhood is very nice with many renovated old buildings. You get a glimpse of Delaware's rich, historic, past! We have stayed here twice in the last 5 years and will definitely stay again!
We're pleased you enjoyed such a wonderful visit with us at Best Western - On The Avenue, and we appreciate your perfect rating. Thank you for highlighting our clean, well-appointed accommodations and historic and peaceful accommodations. We'll share your compliments with our staff, and we hope to welcome you back soon!
The staff were very kind and helpful, the bird was adorable. The room was perfect, not too big or small with comfortable temperature and quiet. The bed was very comfortable, fell asleep right away with the wonderful pillows, it was a great breakfast with a perfect selection of food and a nice ? lace to eat. And it was a wonderful location, easy to get around. And great parking!!
Dear Sue, Thank you for your outstanding review! At Best Western - On The Avenue, we strive to go above and beyond for our guests, and we're delighted that our relaxing accommodations, fantastic team members, delicious food offerings, and so much more ensured your stay was one to remember. It's also terrific that you were able to explore all that Buffalo has to offer during your visit. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another extraordinary getaway in the future.
The hotel offers a range of amenities to enhance guest comfort, including a fitness center, and a complimentary breakfast buffet with a variety of options to suit all tastes. The rooms are spacious, well-appointed with comfortable beds and high-quality linens, and equipped with a flat-screen TV, a coffee maker, and free Wi-Fi.
Dear Lele, Thank you for your recommendation and for staying with us at Best Western - On The Avenue. We're glad you enjoyed our well-appointed accommodations, great amenities, and delicious breakfast. Please stop by and see us again anytime, for what we are confident will be another incredible experience!
Clean room. Beautiful bathroom. Soft towels. Friendly staff. Safe parking. Great breakfast choices. Comfortable bed and pillows. Loved the elevator. Sinbad was a very cool bird. Room was very quiet. TV was perfect. Would definitely stay at this location on our next trip.
Dear John, Thank you for your feedback! It's great to hear that so many aspects of your stay made for a memorable experience. From comfort and cleanliness to the little details like the elevator and Sinbad, it sounds like everything came together for a fantastic visit. We look forward to welcoming you back on your next trip!
It was great and relaxing and I enjoyed alot and I had lots of fun and sleep. I had fun with my hubby and my sister and brother in law. Love that it was clean and very well the breakfast was good and fitness center was the best I had a great night with all my family
Dear Ashley, It sounds like you made some lovely memories with your family, and we're so pleased you made Best Western - On The Avenue a part of it. We're glad our tasty breakfast, clean rooms, and well-equipped gym impressed you, and we look forward to seeing you again soon.
10/10 on everything!! Thank you guys! Clean room, outstanding service at front desk...quiet place...went to Buffalo for a football game...kind of near of Highmark Stadium if no snow..near downtown restaurants too...friendly staff and OK breakfast
Thank you for your positive feedback! We're delighted to hear that you enjoyed our location, service, and amenities. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Best Western - On The Avenue soon!
Room was clean and comfortable. Staff was super friendly. Was very convenient to walk to Mass at St. Louis Catholic church and Mother's restaurant. Hot tub in room was a nice bonus as well. Will book again for next Bill's game we decide to attend.
Dear Robert, Nothing makes us happier than hearing our guests enjoyed such a wonderful experience here at Best Western - On The Avenue, and we thank you for your incredible review. We're pleased you enjoyed our clean, comfortable rooms and their refreshing amenities, and we look forward to your return.
Great location. Staff welcoming and friendly. Breakfast offerings are good. Also parking on property very convenient. And the hotel mascot is the best! The bird keeps the lobby entertained Highly recommend Best Western on the Avenue. You will enjoy your stay.
Dear Olivia, Thank you for your glowing review! We're so pleased you enjoyed your stay, and that our mascot, Simba, added to your experience. It's wonderful to know that our location, All-American Breakfast, and friendly team were particular highlights. It was a pleasure having you as our guest at Best Western - On The Avenue, and we can't wait to welcome you back soon!
Wonderful staff went out of their way, nice breakfast buffet in a comfortable dining room. Clean efficient rooms with good wifi. Great downtown location with parking. We will continue to stay at the location whenever visiting our Buffalo family. Simba can't wait for spring.
Dear Lee, Thank you for your review! We're delighted to hear you enjoyed your stay and that our friendly service, breakfast buffet, and clean environment were highlights of your experience. We appreciate your kind words and look forward to welcoming you back to Best Western - On The Avenue soon for another great visit!
This hotel is in a great spot to see the downtown area of Buffalo such as Allentown, and Elmwood. Lots of great restaurants within walking distance. We had a great time. Hotel is very clean, comfortable, and welcoming staff. I would recommend this hotel.
Thank you for visiting Best Western—On The Avenue and complimenting our clean, comfortable accommodations. Also, thank you for highlighting our friendly service and ideal location for exploring the surrounding area. We appreciate your recommendation to your fellow travelers and look forward to welcoming you back soon!
The staff was very friendly and kind. They explained where I can find good restaurants are. They answered my questions and went above and beyond. I did not expect much so this was a true surprise. The room was also very clean and comfortable. Will stay again when I go back to Buffalo!
Dear Chisato, Thank you for your wonderful feedback at Best Western - On The Avenue. We're thrilled to hear that our staff's friendliness and kindness made such a positive impression, especially with their helpful restaurant recommendations and willingness to go above and beyond. It's always a pleasure to exceed expectations! We're also glad you deemed our room clean and comfortable. We look forward to welcoming you back to Buffalo for another great stay. Safe travels until then!
We often go to Buffalo to visit our daughter. This hotel is our home away from home. The staff is extremely friendly, the rooms are extremely comfortable, breakfast is outstanding, the hotel lobby is welcoming and there is always good delicious coffee all day. The hotel is located near excellent restaurants in walking distance, short distance to many attractions and easy access to Amtrak and the airport. A big thank you to Troy and Frank for making us part of their family. See you soon, say hello to Simba!!
Dear Bill, Thank you for making us your home away from home when visiting Buffalo! We're thrilled to hear that our friendly team, welcoming lobby, and delicious coffee have added to your comfort. Troy, Frank, and Simba will be delighted to hear your warm words—they truly enjoy welcoming you each time. We can't wait to welcome you back to Best Western - On The Avenue!
This Best Western never fails to provide a great place to stay when visiting Buffalo. Staff is friendly, the rooms are nice and the service is great. My wife and I have stayed here 5 or 6 times now and we won't be staying anywhere else when we come to Buffalo!
Dan, It's always great to welcome you and your wife back at Best Western - On The Avenue when your travels bring you to Buffalo. We're delighted that our friendly service and pleasant accommodations continue to exceed your expectations on each visit. That's our goal! Thank you for the warm praise, and we'll see you both next time.
Best Hotel for All Travelers It was my first time staying at the Best Western - On The Avenue in Buffalo, and I can confidently say it's my favorite hotel. The atmosphere is clean, comfortable, and welcoming for all types of travelers. Troy and the entire staff provided excellent service, making sure my stay was enjoyable from start to finish. It felt like a home away from home, and I slept well. Whether you're traveling for business or leisure, this is the place to stay! Highly recommend.
Dear Torpekai, Thank you for the wonderful review and recommendation! We're glad our clean, welcoming accommodations impressed you and that you had a restful night's sleep. Should you be in the area again, please come back to see us at Best Western - On The Avenue.
Wonderful hotel in every aspect and good location. Solo traveller but nice spacious room with coffee maker and mini fridge. Toiletries high quality and superb breakfast with lots of choice. Manager, Troy takes pride in his establishment.
Dear Ver0nal0dge, We appreciate your review about your recent visit. We're thrilled to hear we could provide you with the accommodations and service you deserve. We'll make sure to pass your comments on to Troy. We know it will brighten his day. Thanks so much, and come back soon!
The staff were very attentive & friendly; the lobby, dining area, and rooms were clean. Beds and chair were comfortable and roomy, The morning breakfast was quite good! The location is accessible to all of downtown Buffalo and the surrounding Western New York. The African parrot in the lobby was a bonus.
Dear Theresa, Thank you so much for taking the time to share your thoughts on your recent visit! We're thrilled you had the pleasure of meeting Simba, and we appreciate you mentioning our hospitable team, impeccable accommodations, and delicious way to start the day. Additionally, location is one of the most important aspects of a trip, so we're glad you could experience all the convenience ours affords our guests! It was truly a pleasure having you here, and we hope to welcome you back soon.
I really liked the hotel. Room was big, clean and very comfortable. The breakfast was amazing, so many options for food and drinks. Very well located in downtown, right next to stores, bars, restaurants etc I would recommend to all my friends going to Buffalo to stay there.
Thank you for your lovely review! We're thrilled you enjoyed your stay, especially our clean and comfortable room, as well as our excellent breakfast and convenient downtown location. We truly appreciate your recommendation and look forward to welcoming you and your friends back to Best Western - On The Avenue!
Kind of annoyed that for $300+ a night I couldn't even get a roll of TP delivered to my room but the beds are comfy, the room was clean, it was super quiet every minute of our stay. No weirdos and kinda cool there's a security(ish?) guard chillin in the lobby all night. Needed a hotel for a concert...8 minute drive to the KeyBank center and this hotel didn't have a single review complaining of bed bugs...which ultimately was the deciding factor. The front desk service is mid but the continental breakfast is bomb AF and the boujee bathroom totally makes up for it. Would definitely stay here again if I'm in Buffalo ??
Dear Melinda, It is lovely to know that you had an enjoyable experience with us. We're thrilled you were comfortable during your visit and that you started your day off right with our delicious breakfast offerings. Recognition of our excellent location, peaceful atmosphere, and impeccable accommodations is also appreciated. Your feedback regarding service will be discussed internally to ensure our high standards are met. We look forward to welcoming you back for a seamless stay worthy of a perfect rating.
Our check in was welcoming. Staff were very pleasant. Our room was very clean & fully stocked. Convenient location. We'd definitely stay here again. I would recommend to family & friends to stay here as well. We felt very safe. Breakfast was good.
Dear Dayle, Thank you for your great feedback! We're thrilled you had a fabulous trip and enjoyed our welcoming check-in, clean and fully stocked room, and convenient location. It's also wonderful to know you felt safe and would recommend us to family and friends. We look forward to your return to Best Western - On The Avenue!
Hotel was clean and staff was excellent. Breakfast area was well-stocked, clean and cared for. Great towels! Some of the best we had on our trip. Hotel is within walking distance of some great local restaurants which were recommended by the staff. It is also walking distance from Buffalo's theater district where we went to a concert. Shout-out to Troy for helping us with our parking needs.
Thank you for sharing your experience with us! We're delighted that your stay at Best Western - On The Avenue was comfortable and that our team, especially Troy, made a positive impact during your visit. We're also pleased our breakfast offerings and those standout towels added to your trip. It was a pleasure having you here, and we look forward to welcoming you back for another stellar visit in the future!
Staff was outstanding. Could not be a better experience. The Trip's had a very good breakfast which those guests there were very frendly. Their Bird Simba was happy and talkative. Coffee provided was hot and available 24-7. Our room was cleaned each day witch made us feel like repeating our trip soon. Parking was easy and their book layout gave us a plethora of things to do as well as well as understanding the accommodations. Our next stayis planned in April of 2025.
Dear Antoinette, Thank you so much for joining us at Best Western - On The Avenue. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It's wonderful to know that Simba's bubbly personality added to your experience, and we're sure she'd be pleased she left a memorable impression on you! We look forward to welcoming you back in April for another fantastic stay.
Everything was flawless. From the front desk to the cleanliness of the room. The breakfast buffet was hot and fresh. Always a great stay. The parking was safe and clean. Location was perfect great restaurants within walking distance as well
Dear Brian, Thank you for taking the time to leave a review about your recent stay at Best Western - On The Avenue. We are so pleased to hear you found your room to be clean and our location to be ideal. We pride ourselves on providing exceptional service throughout the whole property, so we are also thrilled you genuinely enjoyed our breakfast buffet and your interactions with our staff. Please come back to visit if you find yourself in need of a home away from home in Buffalo in the future!
We enjoyed our stay! Service and cleanliness were more than satisfactory. The breakfast was varied, scrambled eggs, scrambled eggs with sausage, potatoes variety of buns, bread, juices, cereal, coffee, tea, waffles, yogurt and fruits!
Dear Nijmeh, Thank you for choosing Best Western - On The Avenue. We're delighted to hear that you enjoyed your stay and found the service and cleanliness satisfactory. It's great to know that the breakfast variety exceeded your expectations. We look forward to welcoming you back for another happy night out!
I stayed here with my son for our visit to Niagara Falls as we flew into Buffalo. We stayed for 2 nights but wanted somewhere nice to stay. We had a nice clean room. The staff were very friendly and approachable. We had breakfast included in our reservation and I can definitely recommend the the breakfast! It was a huge spread and you could have a cold or a hot breakfast from different types of cereal to a full English or American breakfasts.
Dear Sarfraz, Thank you for the kind review and recommendation! We're glad our friendly staff, clean rooms, and excellent breakfast helped make your visit memorable. The next time you're in the area, please come back to see us at Best Western - On The Avenue!
Great staff, facility and location. All staff we encountered were extremely wonderful. The breakfast attendant was FANTASTIC! Can't wait to return to the area and will definitely check B W on the Avenue first for accommodations! Thanks again!
Thank you for your perfect rating and for sharing your wonderful Best Western - On The Avenue experience. We're thrilled our team was so accommodating and attentive during your visit, and we enthusiastically await your return.
Simply an incredible experience. The staff is amazing, the hotel is well maintained, the beds are comfortable, the hotel is safe, the rooms are very clean and the breakfast is amazing. We want to thank Troy for being an exceptional host and for always taking care of us. What an incredible person!!
Dear Bill, Thank you for your fantastic review! We're thrilled to hear you had such an incredible experience at our hotel in Buffalo. It's wonderful to know that you deemed everything from the staff to the breakfast top-notch. A special thank you for highlighting Troy—he truly is an exceptional host, and we're glad he made your stay even more memorable. We look forward to welcoming you back to Best Western - On The Avenue for another amazing visit!
Everything was great! Property was walkable to downtown restaurants and theaters. Staff was nice and check in was efficient and quick. Breakfast was good, loved the cheesy egg scramble. Will definitely stay again when our travels bring us into the area!
Dear Stephenie, It is wonderful to know that you had an excellent experience with us. We are thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our delicious way to start the day. Additionally, location is one of the most important aspects of a trip, so we're glad you could experience all the convenience ours affords our guests! Thank you for your perfect rating, and we hope you return soon.
Convenient location in a historic district close to Niagara Falls and the airport and major highways. Friendly staff and breakfast was available. There are many restaurants nearby, too. A few drawbacks were no swimming pool and no microwave ovens in the room. Parking lot is small, too.
Dear Patricia, Thank you for choosing Best Western - On The Avenue and sharing your kind review. While your stay wasn't quite as perfect as you had hoped, we are delighted you were impressed with our wonderful staff, delicious breakfast, and convenient location. We look forward to welcoming you back on future trips to the area.
We stayed here for four nights. Upon check- in we were told that there is no daily housekeeping. We were handed a piece of paper to submit each morning indicating whether we wanted new towels, toiletries, etc. These items would then be left outside our door. Okay. I don't know about all the rooms, but ours had a sink in the bedroom. The bathroom consisted of just a toilet and shower. It proved to be awkward. The toilet was low with nothing to grab on to in order to get up. There were no soap dishes, so used bars simply slid around the countertop and shower seat. There was no safe in the room. Hallways were dark and uninviting. In the four days we were there the carpet wasn't swept, the sink, shower and toilet weren't cleaned, the bed wasn't made. These things might be acceptable under certain circumstances, but not for close to $250. per night. Un-refundable payment for the entire stay was charged two days before we arrived. On the positive side, breakfast offered a large assortment of choices and was well supplied.
Thank you for sharing your detailed feedback. We are sincerely disappointed to hear your recent stay did not meet expectations. Your experience does not reflect the high standard of hospitality we are known for, and we apologize for any inconvenience caused. We appreciate your positive note about the breakfast offerings and will address the other issues mentioned with our team promptly to improve the guest experience.
This is a great place to stay; whenever I go to Buffalo for anything this is always my go to! Very clean, nice staff; you don't have to pay to park! There are many restaurants and things to do within walking distance. Most concerts/events are a short drive.
Dear Melissa, Thank you for returning to Best Western—On The Avenue. We're delighted you depend on us for clean accommodations in Buffalo and appreciate your kind words about our friendly service. Come back soon!
Great location for our activities in Buffalo NY. We attended a Atlanta Rythm Section concert at the storied Riviera Theatre in North Tonawanda and a Buffalo Bisons AAA baseball game on the following day. We love travelling to Buffalo to enjoy arts and sporting events and our stay at Best Western made it perfect!
Dear Tom, Thank you for taking a moment to review your stay. We are honored to learn you had a great time. Thank you for choosing to stay with Best Western - On The Avenue, and we look forward to welcoming you back.
The staff were exceptionally friendly and helpful by pointed all of the local restaurant within walking distance to the hotel. Really good restaurants I might add. The breakfast was far better than most of the bigger hotel chains that I have been too. I was pleasantly surprised by the selection and the freshness of the food, well done. The room was large enough and clean, I was able to work from the room without any internet issues. I would definitely be staying there again when in Buffalo, Great value.
Dear Patrick, Thank you for choosing Best Western - On The Avenue and sharing your delightful review. We know that not everyone who visits is on vacation, so we are delighted our great internet, amazing staff, and delicious breakfast helped you enjoy your stay and made working more enjoyable. We look forward to welcoming you back on future trips to the area.
The staff are wonderful and very attentive. The hotel seems newly renovated. The rooms are a good size and in top notch repair. The bathroom has a walk in shower. The staff are very friendly (as is everyone in Buffalo). The location in Allentown is fabulous and some very nice restaurants are close by. There is a list at the front desk. Breakfasts are included and a cut above most Best Westerns. The owner seems to be readily present.
Dear Keith, Thank you for choosing Best Western - On The Avenue and sharing your experience. Our team is delighted you enjoyed our spacious accommodations, fabulous location, and delicious breakfast. Our staff strives to provide a phenomenal experience for our guests, and we appreciate your feedback. Please join us again for another memorable visit.
It's not often you get the feel of a family business in a chain hotel, but this one has it, right down to the delicious coffee and fresh eggs on the breakfast buffet. AND it is right around the corner from Gabriel's Gate, which may have the best wings in Buffalo. Very nice stay for my family and I.
Thank you for choosing to stay with us at Best Western - On The Avenue and for sharing your experience. We are pleased to hear that you enjoyed the welcoming atmosphere and personal touches that made your stay memorable. Your appreciation for our breakfast offerings, including the delicious coffee and fresh eggs, is truly valued. We're also glad that our location near Gabriel's Gate enhanced your experience in Buffalo. Should your future travels bring you back to the area, we would be honored to welcome you and your family for another enjoyable stay.
Nothing fancy about the hotel but it had everything we needed. Parking was limited on the Saturday night but luckily street parking was free. Staff was very friendly and helpful. Lots in the area within walking distance. We enjoyed our stay!
We're so glad you had a relaxing stay with everything you needed here at Best Western - On The Avenue. We hope you'll consider staying with us again next time you're in Buffalo.
We do not recommend. Location is really good if you are visiting someone at SU and the reception is spacious and modern, creating a good impression. But this good impression is gone the moment you enter the room. Very old and poorly maintained. We hardly could open the door, then as we got inside the air conditioning was working poorly and making a huge noise. The toilet looks like it's for kids and the bathroom is so small you can hardly fit comfortably there. Not going back. I'm sure there are better options around.
I am truly sorry that your stay was not exceptional...I am not sure what room you were in, nor am I aware of any complaint with my staff regarding this matter. I will use this information as a reference at our staff meeting to avoid this scenario from reoccurring. We hope to get another chance to provide you with exceptional service. Sincerely,
Great room for an economy hotel. We booked this hotel on points and were very happy with everything. The room was clean and spacious, the front desk staff were very friendly. Breakfast buffet had great selection and was better than most best Westerns. Location not ideal but good wing place, Gabriel's gate, around the corner. Would stay here again for a night.
Thank you so much for taking the time to write about your experience with us. We're glad you enjoyed our great value and clean, comfortable rooms, as well as our delicious breakfast buffet. The team will be pleased to hear your praise, and we hope to welcome you back soon to Best Western - On The Avenue.
My stays at the Best Western on the Ave are always special. I continue to return for the amazing service and kindness from management (Troy) and the beautiful woman with the reddish orange hair in the kitchen who always has delicious, hot food out on the fly. Even the housekeeper who I stopped in the hall on the second floor at my arrival time was even polite. I love to give feedback and compliments because it helps boost moral and it's always nice to hear when you're being noticed for the great job that you do. However, this stay was different because I met a different young lady who just welcomed me with open arms as if I was one of her family members. Her name was Carrie. Carrie was so helpful and kind. She educated me on how to use my rewards points better after being a member for years and not knowing how to use them at all. She was so delightful. It was like she wasn't even on the clock, it seems like that's just just her personality. Long story short, I'd like to book my reservations with Carrie whenever I can catch her and I will always recommend this location to anyone in need. Thank you all for all that you do ?
Thank you for your excellent review. We're thrilled your time with us was so wonderful. At Best Western - On The Avenue, we strive to go above and beyond to ensure our guests have a memorable experience, so it's not surprising that Troy, Carrie, and the rest of our dedicated team took such excellent care of you and made you feel so valued. You can be sure we'll pass your praise along. Thank you for highlighting our sensational food and for your recommendation. It warms our hearts. It was truly our pleasure having you here, we'd be delighted to welcome you back.
This place is not luxurious, but more in line with your typical best western. The rooms are nice size and very clean. Staff was helpful. The location is good. It is easy to access the sites of Buffalo. The only downside is that the parking lot is way too small, and it may be necessary to park on the street.
Dear Valued Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the size and cleanliness of our rooms, as well as the helpfulness of our staff and our convenient location. We apologize for the inconvenience caused by our parking situation. We understand that it can be frustrating and we are actively looking for solutions to improve it. Your comments are valuable to us and will help us enhance our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
There are things that we expect to find at hotels: every hotel has a bed and bathroom. This hotel was special because the people who work there are special. Nautico worked the front desk and was friendly and professional. While we were eating the great breakfast (included in the price), the hotel manager stopped to talk to us and take our used plates. The cleaning person was super positive and friendly. Now that I am reviewing this hotel, it doesn't even seem possible, but the people made our one night stay memorable. I will probably seek out a reason to return there.
Excellent room! The breakfast is awesome. The lady that served it and kept the buffet full was so nice. Nice atmosphere and everybody is very helpful. The location is great, many restaurants within walking distance as well as shops to pick up quick snacks.
Dear Diane, It was such a pleasure to welcome you to Best Western - On The Avenue! We're delighted you started your day off right with our delicious breakfast offerings, and we hope you took full advantage of the convenience our location affords our guests. Thank you for your perfect rating, and we hope you return soon.
Very nice hotel for short or long stay. Clean and spacious rooms and courteous staff. Excellent location and close to highway, border and restaurants.
Dear Demetre, Our goal is to ensure we always have high marks on the three "C's" that are important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we hope to welcome you back to Best Western - On The Avenue the next time you're in the area.
This was a disappointing experience. A great location with limited parking and staff on the weekends. We were continually disappointed. No one could replace a broken lamps, provide extra towels, or wipes in the fitness center. There are no safety deposit boxes or safes available guests.
Dear Sarah Saltzman, thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I read your complaint, and I am truly sorry for not delivering an exceptional stay for you and your family. I did try to call you. However, the number we have on file, is not a working phone number. For your inconvenience at our establishment, I I have applied a credit back to your credit card. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 716-886-8333. Sincerely,
Enjoyed a relaxing two night stay Safe and clean This Best Western is a 10 minute drive to the Canadian border
We're delighted that you had a good time with us overall and that our clean, safe accommodations left a positive impression on you during your visit. Thank you so much for the perfect rating, and we hope to welcome you back to Best Western - On The Avenue soon.
Lovely clean Hotel in pristine condition, great rooms and lovely showers Very comfortable beds Good, tasty Restaurants nearby Free Parking Wonderful Staff all very helpful Best Manager everwho does his all to make your stay the best. Nice reasonable breakfast Central and not too far from the Falls
Dear Daniel, Thank you for your kind words and positive feedback! We are thrilled to hear that you found our hotel very comfortable and that our staff were helpful during your stay. Providing excellent service and ensuring our guest's comfort are top priorities for us, and we're delighted to know that we met your expectations. We are also glad to hear that our location, as well as breakfast, fit your needs. We look forward to welcoming you back on your next visit.
I've stayed here many times, and keep coming back because of the excellent service, location, rooms, cleanliness, customer service, and free breakfast buffet. Can't really find anything to complain about. The Staff and Manager Troy go out of their way to make sure your needs are met.
Dear Bonnie, We're proud to include you among our returning guests. It's great to know that our clean, welcoming accommodations and delicious breakfast continue to impress you. We're glad you appreciate Troy and the rest of our team, and we look forward to seeing you again soon.
Best Western - On the Avenue is fairly close to University of Buffalo. it is a decent size hotel. Room is clean. Hot coffee, water & tea all the time. Hot Breakfast serve daily. I love to stay at this hotel when I am at Buffalo area. It is one of the best Best Western hotel at Buffalo & Niagara Falls area.
Dear Valued Guest, Thank you for sharing feedback on your recent stay. It's fantastic to hear you enjoyed everything about your experience, from our immaculate accommodations to our convenient proximity to the University of Buffalo! We're ecstatic to be your go-to hotel in the area and can't wait to welcome you back for an even better stay.
The staff was very friendly. Our room was clean. Breakfast served downstairs has a nice selection Places to dine are within walking distance. There are places for entertainment within walking distance also. The subway is with walking distance, if attending an event at Key Bank Arena.
Dear Valued Guest, We appreciate receiving feedback on your recent Best Western - On The Avenue stay. It's great to hear you enjoyed the convenience our central location provides! Being within walking distance ensures that our guests have the best access to some of the best Buffalo attractions. Thank you again for your review. We hope to welcome you back for another excellent experience!
A hidden gem. This is a nicely upgraded "new" feeling hotel in an older building. It is located in the heart of downtown close to everything. Very pretty, safe setting. Check in was smooth and effortless. Room was super clean, smelled nice and with the exception of one bedside plug, everything worked. The bathrooms are recently upgraded and shampoo and conditioner are provided through wall mounted large bottles. A better environmental solution. I like it. Bed was super comfy, halls were quite. Breakfast room was not crazy busy at 8am and provided a really decent selection of breakfast items. My only complaint about this place is the parking lot. It's a bit tight. I'm not sure they have room for all of the guests cars. That could be an issue. Otherwise, a great, well run little place. I would stay here again.
Dear Dave, It's always a pleasure hearing from our guests. We're glad our clean, quiet rooms and comfortable beds helped make your visit memorable. It's also great to hear that you enjoyed breakfast. Thank you for your feedback about parking. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.
The room seemed ok till the lights came on. Stained walls. Mold in the shower that had no curtain. The floor and extra bed were dirty . On a 5 day stay apparently on day 3 they detected nicotine in the room and charged 200$. Apparently this is a scam done to others also. There was biological drops on the table and heater. Blood on the curtains and even though someone came in my room the didn't bother taking the trash that sat since day 1. Since my company sends the local one where I live a lot of business we will no longer be doing that.
I am truly sorry that your stay was not exceptional. I understand that you are upset for being charged $200.00 for smoking in our room. We have sensors in our room that are scientifically tested to pick up airborne molecules from cigarette or marijuana smoke. I also had sent you a copy of the report via email we have on file. We truly hope that you will consider staying with Best Western in the future. We wish you health and prosperity Sincerely,
Excellent choice for your travel dollar. The manager is top drawer in my book. He is meticulous caring and attentive to guest's needs. Nice location. Nice fitness room and equipment. Excellent quality Breakfast included. Parking included. Nice rooms. End of story.
Dear John, Your glowing review brings joy to our hearts! It's wonderful to hear that our great location, well-equipped gym, delicious breakfast, and free parking made your stay great. Our manager will be thrilled to hear that he made a positive impact on your stay as well. Thank you for taking the time to recommend Best Western - On The Avenue to your fellow travelers and we hope to see you again soon for another five-star experience!
Would be 5/5 stars if not for foul odor that existed on 2nd floor, perhaps spoiled food, etc. Friendly staff, great location, great breakfast.
Dear Steven, It's wonderful to know that our friendly team members, prime location, and tasty breakfast all added up to an amazing stay. That being said, we apologize for any unpleasant odor, and we will be sure to have our housekeeping team make improvements where necessary. It would be a pleasure to host you again soon, so hurry back.
Do not stay in room 101. I booked a 2 night stay a year in advance. I have no idea why they assigned me an accessible weirdly located room. For people needing this room, the shower would work. However, no way is the sink at a convenient level. My bed was missing the duvet, I had 2 sheets with a coverlet in between. I was freezing. This room is located at the end of a short hallway lined with tables and chairs. The other room is a coffee break station. The guests using this area probably have no idea someone's room is there. Horribly noisy. Breakfast is the typical items. We didn't return for our 2nd night.
I am truly sorry that you were not satisfied with our Handicap Accessible Room. Unfortunately, that is the room you had booked on the internet. Had you called our hotel a year in advance, and spoke to someone at our front desk, I assure you, that you would have been in one of our King Business Class Rooms. The sink and everything else in the room you reserved, Room 101, is designed for a person in a wheelchair. We apologize for any inconvenience this has caused you. Moving forward, We wish you well. Sincerely, Troy GM
The hotel it self was clean, staff was friendly, modern rooms. But if you decide to drive the PARKING IS TERRIBLE. The lot is extremely small perhaps 25 cars at max (I'm being generous) we were told if we couldn't find parking that we can park in the surrounding residential neighborhoods. Thankfully we kept an eye on the parking lot and when a free one became available ran to our car on the street and parked it in the lot for the night. we didn't leave the hotel with our car for the remainder of the day so we wouldn't lose it. Keep that in mind especially if driving with small children the surrounding area isn't that close.
I am truly sorry that you were upset about our parking lot. I agree. The lot is small. However, there are 36 parking spaces available. The hotel was built many years ago. And, not all guests come with a vehicle. On Sold Out Nights, we usually fall short of parking by 5 to 10 cars at the very most. In that case, you can either park directly in front of the hotel. Where most likely there are plenty of spaces to park your vehicle. Other hotels Charge as much as $30.00-$40.00 per day to park in Downtown Buffalo.. If the lot is full, please check with our front desk and we will be happy to assist you. We are also happy to hear that you found parking in our lot, during your stay. Sincerely, Troy GM
Wonderful accommodations and service! The beds were very comfortable. The location was excellent. The hotel was quite clean. We look forward to staying again. We liked having a Starbucks right nearby The price was very reasonable. Parking was quite convenient.
On behalf of our Best Western - On The Avenue team, thank you for highlighting your wonderful experience. We're glad you enjoyed our comfortable beds, central location, attention to cleanliness, and affordable value. It would be our pleasure to welcome you back, so please return soon for another fantastic time.
We stayed overnight in mid-February for a combination business trip/family visit. Right from check-in the Staff and Manager were friendly, accommodating and professional. The room was well equipped and very comfortable. The hotel, and the room were clean and quiet which was great because I was exhausted and uncomfortable. It also felt very secure, which is great in a city. I expect that in good weather (which this night wasn't) it would be great as there were things to do and good looking places to eat really close by. I'd definitely stay here again!
Dear Kati, It's wonderful that your stay at Best Western - On The Avenue was a positive experience! We're delighted that our team made a great impression with their friendliness and professionalism. It's also great to know you found your room well-appointed and that our cleanliness and quietness contributed to a restful stay. Our team eagerly awaits your return and hopes for better weather, allowing you to explore the nearby attractions and dining options!
Overall very the whole hotel was clean. Staff are very friendly and welcoming. Recommend bringing blankets are the sheets are very thin and you are capped out to help turn the heat up. Beds a bit hard.
Dear Nicole, From our clean accommodations to our friendly team members, we're so happy to know that you enjoyed nearly everything about your visit. Your feedback regarding our beds will be kept in mind for the future and we hope you'll join us again soon.
Incredibly professional and courteous staff in an impeccably clean hotel in a prime location with easy parking...they got everything right! It's not easy to find a place when you are looking to park a pickup in the middle of a city, but to find that place and have it be top notch...amazing!
We're thrilled to hear about your outstanding experience at Best Western - On The Avenue! It's wonderful that our professional and courteous team, along with the impeccable cleanliness of our hotel and prime location, exceeded your expectations. We understand the challenge of finding suitable parking in the city and are delighted we could accommodate your needs. Your feedback is greatly appreciated, and we look forward to welcoming you back for another amazing stay!
Great place to stay in downtown Buffalo. Conveniently located. Very clean. The staff is GREAT! Everyone there is very helpful! There are many nice places to eat within walking distance. A group of us stay there whenever we get a chance to get to Buffalo.
Thank you for your wonderful review of Best Western - On The Avenue! We are delighted that our location offers you convenience and that you consistently find our hotel clean and our team helpful. It is also great to know that you enjoy our nearby dining options. We appreciate your loyalty and eagerly await your next visit.
I went to Roswell Park for cancer surgery. My sister drove with me and stayed until I was discharged from the hospital. I only stayed the first night. She stayed for five nights. She said that the breakfasts were very good. The room was clean and comfortable. I had a special rate because I was in Roswell Park. I was very grateful for the kindness of staff.
Dear Eileen, Thank you so much for choosing Best Western - On The Avenue. We thank you for the kind review and hope that you're recovering well. We are thrilled that we could provide you and your sister with a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, comfortable accommodations, and amazing staff. If you find yourself in the area again, please do not hesitate to stop by. We would love to welcome you back.
Checked in at 4pm and got assigned a room that was still a mess from the previous guest. The hotel also changed me PRIOR to check in without notice and approval. Upon leaving they charged me $200 as a “smoking fee” even though on camera they see me leaving the building to smoke. Troy the manager was completely rude to me over the phone and told me to dispute it with my credit card.
I am truly sorry that your stay was not exceptional. We do regret to inform you that the charges of $200.00 applied to your credit card will not be reversed, due to smoking Marijuana in our room. This was confirmed but several staff members. Also, the room you rented was put “out of order” the next day, while we purified and ionized it. Therefore, our future guest will be able to enjoy clean air. To avoid any future issues or concerns, you have been placed on a Do Not Rent List. We are sorry for any inconvenience this may cause you and wish you well in your future. Sincerely, Troy General manager
I stayed here for a week. Was in a regular room until I realized they had Jacuzzi suites. They also offer smoking Or non smoking which is amazing for the area. The staff is so sweet and Understanding.
Dear Cailee, It was truly a pleasure to welcome you to Best Western - On The Avenue during your recent visit. We're thrilled to hear you had an enjoyable experience and that you appreciated our comfortable accommodations and the great hospitality our team provided. Thank you for sharing your positive rating, and we hope to have the opportunity to host your next visit to the area.
We have stayed at the Buffalo BW on Delaware Ave several times over the past few months. The rooms and hotel are very clean, and the staff is very accommodating! The manager, Troy, is just the best! He goes out of his way to do what is necessary to make your stay pleasurable. We always stay on the 5th floor - and it is always very quiet. No conversations overheard from anyone while in your room, and no traffic noise at all! Nice comfy beds and great shower. Can't ask for much more!
Dear Bonnie, Thank you for your continued loyalty and for sharing such a glowing review! We're delighted to hear that the cleanliness of our hotel, the accommodating nature of our team, and the exceptional service provided by Troy have consistently made your stays pleasurable. It's also great to know that our quiet atmosphere, along with comfy beds and great showers, contribute to your satisfaction. We look forward to your next visit to Best Western - On The Avenue and promise to continue delivering the high standard of service you've come to expect.
We are rewards members we can usually count on a good nights stay for 135.00 to 150.00 a night with many amenities. We called to get a room while in Buffalo, The ad says this is a 2 star hotel, with no amenities. We were charged 243.00 for a room all because there happened to be a Bills football game that Sunday. Why should a 2 star hotel be allowed to gouge customers. One expects to pay more for amenities, but not for none. They are a total rip off the their Rewards customers. We travel through Buffalo twice a year, we will find other accomadations from now on.
Dear Jim, I am sorry that you were dissatisfied with our rates while you visited Buffalo. Rates are based on the supply and demand of a market location at any given time. If there is an event in town; concert, sporting event, festival etc. rates will fluctuate! If the demand for the room is higher, hence a higher number of people seeking rooms in Buffalo, the rates will go up. The demand for rooms in Buffalo this past weekend were very high. My rates got as high as $399.00. And when we were that high many of the hotel rates in Buffalo were even higher. So, we were on the lower end of that scale. The airline industry is no different. I also would like to take a moment to express the level of service at our hotel. We run this hotel like a boutique hotel. My staff is trained to go the extra mile for all guests. We have an incredible list of restaurants with-in walking distance, that provide better service and food than that of any hotel in Buffalo. Our rooms were fully gutted and renovated in 2020-2021, which allows our rooms to compete with the best of hotels in this area. We also provide an outstanding breakfast with an array of options with freshly cracked eggs daily. I would be happy to discuss with you further or assist you with a future stay. I assure you that I will do my best to make sure your next stay is exceptional, and I would be happy to offer you're a rate lower than the current market rate for your inconvenience. Please don't hesitate to reach out to me by phone when you come back to Buffalo. And we do hope you come back to visit Western New York. Sincerely, Troy General Manager.
Great location, loved that the hotel is no more than a 5 min drive from being in the heart of downtown. Enjoyed that my room was on the parking lot side where I can remote start my car before I leave the room form the 4th floor. Slept like a baby, had a wonderful hot shower and really enjoyed the breakfast. One thing to keep in mind is that this hotel allows for smoking and non smoking rooms. We were on the non smoking side but somehow second hand smoke filled our room. I'm not sure how that happened but once reported the hotel staff took care of the problem immediately and by morning I didn't smell smoke nor did my room or any of my belongings. In the future I'll probably stick to a completely non-smoking hotel to avoid any smoking mishaps.
Thank you for choosing Best Western - On The Avenue and for taking the time to share your valuable feedback. While we are sorry there was a concern with smoke, we appreciate you allowing us to correct the situation. We are thrilled you found so much to enjoy about your stay and that you got such a great night's sleep. We hope that with so much going for us, you'll give us another opportunity to impress you even further.
Beds were comfortable. Didn't like washroom door as the toilet and shower area was a tight space. Breakfast could have been better with more options but overall was good. 1 night stay here was spent well and I would stay again.
Thank you for your feedback! We're glad you had a comfortable stay at Best Western - On The Avenue. We also appreciate your comments regarding the washroom door and breakfast options and will look into improving those aspects. It's delightful to know that you had a good experience overall, and we hope to have the opportunity to host you again for another enjoyable stay.
Great amenities. Love Simba Only negatives are our curtains didn't completely close had to buy a clip and no in room microwave Great shower. Comfortable bed. Clean room. Staff was nice and courteous
Dear Jo, Thank you for sharing your wonderful experience at Best Western - On The Avenue. We appreciate your feedback regarding our amenities and Simba's hospitality. We're also glad you enjoyed our great shower, comfortable bed, and clean room. We have taken note of your suggestions about the curtains and the absence of an in-room microwave, and we are actively working on these aspects to improve our guest experience. We hope to have the pleasure of welcoming you and your family back soon for another enjoyable stay!
My husband was in the hospital with a stroke. Best Western on the Avenue took care of me when I wasn't visiting him. Great place to chill after a day sitting with him and great hospital rate! Very nice hot breakfast.
Thank you so much for choosing to stay with us at Best Western - On The Avenue. We're sorry to read about your husband, but glad we could offer you a relaxing experience when you needed it. It was a pleasure to host you, and we hope to welcome you back in the future under better circumstances.
So glad we chose this hotel! Centrally located, close to Roswell Park for those who need it. The manager was nice enough to inform us of the shuttle offered between Roswell & BW, and also of the reduced nightly rate if you are a Roswell Patient. The hotel is centrally located, clean with helpful staff, nice clean quiet rooms, nice modern bathroom & shower with good water pressure. The included breakfast was very good as well. Great place to stay!
Dear Bonnie, It was a pleasure to welcome you to Best Western - On The Avenue, and we are thrilled you had such an enjoyable visit. Thank you for sharing your compliments about our great staff, prime location, and clean, peaceful accommodations. We hope to have the honor of welcoming you back on future visits to the area.
Great location in downtown Buffalo. Great restaurants nearby, free parking, free breakfast with nice options. Wonderful staff and the cutest lobby mascot! Highly recommend The Best Western on the Avenue.
We're delighted to hear about your positive experience at Best Western - On The Avenue! It's fantastic to know that our prime location, dining options, and wonderful staff, including our charming lobby mascot, added to the charm of your visit. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to downtown Buffalo.
Great staff; Great location; Close to all the great restaurants. Location allows short walks to all the great events in the area including the Naval Museum which is a must visit when in Buffalo. Thanks again to the great staff.
From our amazing service to our prime location, we're thrilled that everything was perfect for your visit. It would be a pleasure to host you again soon, so hurry back.
Stayed one night here as we wanted somewhere with a spacious room in the City of Buffalo. Room was nice, good size and we were impressed with the cleanliness quality...this does seem like a hotel group / hotel that seems to highlight cleanliness ( pay attention other Hotels ) which is important to us ( nothing ruins a night in a hotel like finding dirt ) Didn't try the breakfast as we had Brunch reservations but i'm sure it was fine. The only downside is we had our car stolen right out of the parking lot overnight which put a dampener on our stay, not a very secure parking lot and the camera system doesn't seem to cover the entire lot Nice place for the money, good location.Certainly worthy of 4 Stars
Thank you for being our valued guest. We're happy to hear that our spacious and clean accommodations were just what you were looking for. The safety of our guests and their property is a top priority for us, and we are sorry to hear about your recent experience. We trust you've already reached out to local authorities, and please know our team is always here if we can be of assistance. Your review is appreciated, and we hope you will stay with us again in Buffalo.
It's a nice older hotel. It has been being remodeled. Rooms are nice. Our only issue was the air conditioning rattled and disturbed our sleep. There are a lot of places to go in the area, This is a prime location.
Thank you for staying at our property; we're sorry to hear that the noise from the A/C kept you up most of the night. Our team is dedicated to a great night's sleep, so please let us know anytime that something is keeping you from one, and we'll do what we can to address the matter. Otherwise, we hope your stay was pleasant, and we look forward to improving your experience the next time you're in the area.
Located close to many restaurants and Niagara Falls. Fair price for room. Adequate selection for breakfast. Friendly and professional staff. Requests were handled promptly. Traffic was manageable. Close to other points of interest.
Dear Linda, Thank you for taking the time to share your positive feedback about your stay with us. We're delighted you enjoyed our convenient location and breakfast selection. We're committed to providing our guests with a pleasant experience and are glad we met your expectations. We'd be thrilled to welcome you back for another great stay at Best Western - On The Avenue.
NIce, clean hotel in a great location with plenty of good restaurants near by. Room was average but clean and hotel workers were very pleasant and responsive. Breakfast was above average for hotel free breakfasts.
Thank you for your kind words! We're glad you had a positive experience during your stay with us. It's great to know that you enjoyed our location, cleanliness, and the friendliness of our staff. We appreciate your feedback and hope to have the opportunity to welcome you back to Best Western - On The Avenue for another pleasant stay!
The shower was the best, staff very helpful and friendly . Good clean room and comfortable. Would stay here again. Not the easiest place to find. Not much else to say. Close to downtown and freeways
It was such a pleasure to welcome you to Best Western - On The Avenue! We appreciate you shining the spotlight on our comfortable accommodations, hospitable team, and high standards of cleanliness. Hopefully, you took full advantage of our convenient location! Thank you for your review, and we hope you return soon.
Stayed in Buffalo for a comedy show . Conveniently located hotel in downtown Buffalo. Friendly staff and liked the security in the elevator, need your room key to get to your floor. Beds were comfy and room was clean Breakfast was filling, lots to choose from and plentiful. You will not go hungry.
Dear Kim, Thank you for staying with us at Best Western - On The Avenue. It is fantastic to see that you liked our clean, comfortable rooms and enjoyed our delicious breakfast options. We look forward to welcoming you back in the future.
Spectacular in every way. The front desk called me to confirm my reservation the morning we were to arrive to clarify something we requested. The manager, Tony, made some wonderful dinner recommendations (we went to Fat Bob's Smokehouse))! Also, beyond friendly, the room was great, tv was nice, water is hot, and room is CLEAN! The staff here should be commended on going above and beyond! I strongly recommend. PS- the bird in the lobby is named Simba. She is a 27 year old African Grey.
We are thrilled to read your wonderful review of your stay with us! We are always pleased to hear about guests experiencing our level of service before they even arrive. Tony will be happy to hear that you enjoyed his dinner recommendation. Thank you for choosing to stay at Best Western - On The Avenue. We hope to see you again during your next visit to Buffalo!
We had to accommodate my family for a wedding and everyone was from out of the area. This hotel was an excellent choice. They were attentive, and Tony (the owner) went out of his way to make sure that our group was taken care of - even putting a "welcome" on the board for the wedding group. The full hot breakfast was delicious and the free parking was appreciated since we were in the city.
Dear Teresa, It was an honor to have you and your family and friends join us at Best Western - On The Avenue while attending the wedding, and we thank you for sharing such a kind review. Our entire team takes great pride in our hotel and taking care of our guests, so Tony will be honored to read your lovely compliments. We hope to have the pleasure of welcoming you back again someday.
We ended up at this motel because our other reservation was cancelled because of a leak. The lady taking my reservation was very helpful and got me a room for our family right away. We had a 2-queen room and it was very comfortable. Breakfast was typical, but filling and good. Location was perfect for driving up to Niagara Falls State Park and also using Uber to go downtown for a Harbor Cruise. Nice place to stay.
Thank you for staying with us at Best Westen - On The Avenue. It is wonderful to hear that you found our location convenient for exploring the local area and that you had pleasant interactions with our friendly staff. We look forward to seeing you again in the future.
We spent 4 nights and had a wonderful stay. Troy, the general manager, is so warm and friendly as well as his whole staff. He gave us a printed list of walkable area restaurants that were terrific and great history related places to visit like the home where Teddy Roosevelt took the oath of office - it's right up the street and definitely worth a visit - as well as the Martin House which was designed by Frank Lloyd Wright. Our room was clean and lovely and the beds and pillows were so comfortable. Breakfast was delicious with plentiful hot and cold choices and parking is free. We will definitely be staying here every time we come up to visit our daughter.
Dear Rita, It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Troy and the rest of the team! Receiving recognition for our comfortable accommodations, high standards of breakfast, and great amenities is always appreciated as well. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!
The room was cleanest I've been in. Very friendly and helpful staff. And I love the parrot in the lobby. The breakfast was actually good for a hotel breakfast. Parking is up close. There are a bunch of nice places to eat within walking distance.
Dear Sharun, It was such a pleasure having you as our guest! From our high standards of cleanliness and hospitable team to our delicious breakfast offerings and excellent location, we're excited that you had a great time with us. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another incredible stay soon!
The hotel is comfortable and clean. Staff is mostly friendly and helpful. Breakfast is good and abundant. Location is also good: although it is not in the downtown area, the neighborhood is very nice and pleasant, and a 20 minute walk will take you to the heart of Downtown Buffalo.
Thank you for being our guest at Best Western - On The Avenue and for taking a moment to share your kind review. We are thrilled you were impressed with everything from our great location to our delicious breakfast and clean, comfortable accommodations. Please come see us again on future visits to the area.
The stay was for 1 night at a rate of $221.10 inclusive of taxes. I'm a diamond member and asked for an upgrade and extra blankets. We got neither. In other properties we actually get upgrades, water and in some, chocolate. Here we were put in a room that, obviously, someone had smoked in and was not properly deodorized. I was going to request another room but my husband was tired and said not to bother we'll just suck it up for the night. We looked for blankets and there were none. We went for breakfast in the morning and unfortunately the breakfast items had not kept up with the guests. The supply was empty on the cooked food and toast. That was all we used on this trip.
Thank you for taking a moment to share your feedback. We're sorry to learn about your disappointment with our accommodations, and we sincerely apologize for the odor in your room and the lack of blankets. Please note that our staff is always very willing to assist you should something like this happen again. We'll share your comments about this and our breakfast with our whole team as we continue to make improvements in the future. Thanks again, and have a safe journey home!
The stay was enjoyable and the location was a short drive to lots of great shopping and walking distance to the store, drug store, etc. The beds were comfortable and there was a fridge which was very handy. We made use of the microwave in the snack room off the lobby,
Thank you! It was a delight to have you as our guests at Best Western - On The Avenue and we are thrilled you were impressed with our awesome location and comfortable accommodations. We look forward to welcoming you back on future visits to the area.
Exceptional service and great hotel. Troy, Danielle and the rest of the Staff were wonderful during my lengthy stay. Great breakfast included, clean hotel with very convenient location. I would highly recommend this location if you are visiting Buffalo.
It truly warms our hearts to know that our amazing service impressed you. We will be sure to pass your kind words along to Troy, Danielle, and the rest of the team. Thank you so much for the five-star rating, and we hope to see you again soon.
My husband and I stayed here for 3 nights, while visiting Buffalo for the first time. This is a great location and base for sightseeing. Allen St is 1/2 a block away and has a lot of fun and varied restaurant choices. The Theodore Roosevelt Inauguration site is 2 blocks away. Summer St, and Millionaire's Row is 2 blocks away. Just walking a few blocks around the hotel is a feast for the eyes with the variety of architecture of local homes. Now about the hotel. I found it quiet overall. We were on the 5th floor. There was a mini fridge in the room, but no microwave. The rooms were spacious, in addition to a bed and desk, there was a comfortable chair to sit on. There is a full breakfast provided which was plentiful and there were a lot of choices: eggs, make your own waffles, fruit, yogurt, bagels etc. The staff is friendly, welcoming and ready to help with sightseeing suggestions. Parking is free. This is big, since other hotels, just a few blocks away charge and furthermore, once here, I realized I liked this location much better than the other places. You could easily walk down to the Canal area, it's less than 2 miles, but driving is easy too. PS there is free parking at the Marina. There's a gate there, but drive through, take your first right, and an immediate left to park for free. Enjoy the walk along the canal to get to the sites. (no more than 5min) Can't go wrong staying here.
Thank you very much for taking the time to share your comments with us. We are thrilled to know that you enjoyed your overall visit and appreciated our excellent location, comfortable and spacious accommodations, delicious breakfast options, and friendly staff members. It was a pleasure hosting you and your husband, and we hope to see you again in the future!
Best Western on the Avenue is a wonderful hotel! My husband and I have have stayed there several times. We are always treated really well by everyone. Troy is a great manager and the whole staff is very friendly, courteous, and professional . The rooms are great, parking is always easy, the service is top notch, and the location is perfect! This is our go to hotel as our son lives very close by. If you are visiting Buffalo, do not hesitate to stay at the Best Western - On the Avenue! You will not be disappointed!!
Thank you for taking the time to share your comments with us! We are thrilled to know that you and your husband continue to enjoy your visits with us and appreciated our friendly and helpful staff members, comfortable accommodations, and convenient location. Safe travels, and we look forward to your future visits!
We have few occasions to stay overnight at hotels but our 2 stays at the Best Western on the Avenue in Buffalo, NY was truly a pleasure. All staff members were warm and friendly and were very accomodating to all our needs. It will be our choice to stay there while visiting Buffalo, NY in the future.
Thank you for taking the time to say such kind things about Best Western - On The Avenue. We are happy to hear our team treated you to great customer service and that you had everything you needed during your time in Buffalo. We look forward to welcoming you back in the future.
The hotel was so clean and fresh. The best hotel/motel we've stayed in over the last 3 months of traveling from here to Albuquerque, NM. Breakfast was great and the staff was very accommodating, pleasant & informative giving us ideas for dinners. I wouldn't want to stay anywhere else.
Dear Anna, We were delighted to welcome you to Best Western - On The Avenue during your recent travels. It's wonderful to hear we were able to deliver a positive experience and that you appreciated the excellent hospitality our team provided, as well as the opportunity to try our delicious breakfast menu. Thank you for sharing your kind comments and we wish you well on the rest of your journey!
best slightly uncomfy, wierd shower no curtain or door water leaks out. TV did not work had to try and get help from front desk multiple times to get it to function then still couldn't And one younger gentlmen at the front desk workers was quite rude
Please accept our sincere apologies for failing to provide you with the stay you deserve. Your feedback is important and will be used to help us improve our accommodations and service. Thank you for sharing your thoughts, and we hope you'll give us another chance to serve you down the road.
Very friendly staff and very clean! Breakfast was outstanding. We arrived early due to a pending storm, they were able to accomodate us. Enjoyed our short stay. We will be back again since we have a son at Buffalo State.
It was such a pleasure to welcome you to Best Western - On The Avenue! We truly appreciate you shining the spotlight on our friendly team, high standards of cleanliness, and delicious breakfast offerings. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!
We came to Buffalo to visit our grandson and his girlfriend, had a excellent visit and beautiful restful night at your hotel. We arrived late in the evening and your staff was every helpful on directing us to an excellent restaurant called Morthers What a wonderful trip. Thank you and your staff
It was a pleasure hosting you at Best Western - On The Avenue! We're glad our comfortable rooms and friendly staff impressed you, and we look forward to your next visit.
We had absolutely wonderful experience with the hotel. And we loved the room. Great atmosphere and great friendly professional staff Interactions. Thank you. We will be most certainly be staying with you again very soon.
Dear Sarah, Two things that you can always expect at Best Western - On The Avenue are top-notch service and stellar accommodations. It was such a joy to have you. Come back and visit us again soon.
Stayed here for 2 nights with 2 children aged 7&9. Great location. 20 Minute walk to downtown along millionaires avenue so plenty to see on the way. Receptionist recommended some good eateries and was really helpful. We chose this hotel because of the free parking and had no issues finding a space although it was rather full. Only downside for us was the breakfast guy was really overworked and couldn't keep up with the demand. Hot food was frequently empty and when refilled people swarmed on it like locusts. They could really use more staff in the morning. Would recommend this hotel for Downtown Buffalo and would stay again if retuning.
Thank you so much for your detailed review. We are thrilled to know that our great location suited your travel needs so well and appreciate you highlighting our free parking and friendly team. At the same time, we appreciate your feedback as to where we can look to make improvements. It was a pleasure having you here with us and we look forward to your return.
Nice hotel and great staff. Good breakfast as well. The room was clean and in place. Parking available, check in very quickly. I highly recommend this hotel for anyone visiting downtown. Will stay again!
Dear Bob, We're so happy to know that our amazing team members and clean accommodations impressed you during your visit to Best Western - On The Avenue. Please come back and see us again soon.
Stayed at Best Western On The Avenue during the terrible snow event. The ENTIRE staff went above and beyond to make sure guests were safe and comfortable. Great downtown location, highly recommend! Thanks to everyone on staff.
Thank you so much for your wonderful review! We're so pleased that in spite of the bad weather, you were comfortable and enjoyed your stay with us. Our team is committed to providing high-quality guest service, and we're thrilled to hear that we made a good impression on you. It is our sincere hope that you will keep us in mind for the future as we would love for you to come back and spend some more time with us!
Everything perfect and as we expected. The room and linen clean and in place. Parking available, check in very quickly. In a few minutes we arrived, we were in the room to rest after 6 hours trip. Good support we found from the Management personal who gave us a tip about the nicest restaurant to have a dinner and drink. In the morning, we have fresh and delicious breakfast. Thanks to all!
It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. From our clean and comfortable accommodations to our friendly and dedicated team, we aim to create an enjoyable experience for our guests at Best Western - On The Avenue! Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!
Very nice Hotel. We stay there when going to Sheas or the BPO. This time it was to see the Celtic Women, The staff is very nice and the rooms are very clean and comfortable. The hotel is very close to all everything Buffalo.
Dear Sam, It was a pleasure hosting you at Best Western - On The Avenue! We're glad our friendly staff and clean, convenient accommodations impressed you. The next time you're in the area, please come see us again.
Nice location near downtown and Elmwood and Allentown. Comfortable bed, clean room, friendly staff and generous breakfast. The staff were very helpful when we had questions and always greeted us. We also enjoyed seeing Simba, the resident Parrot.
Dear Laura, At Best Western - On The Avenue, your comfort is our pleasure! It is exciting to know that our clean and cozy accommodations served you well, and we are also proud that our team was of the utmost assistance and made you feel welcome. We will surely let Simba know you enjoyed his company, and we hope to welcome you back when you return to Buffalo!
The bed only had a sheet and very thin blanket. Needed a thicker blanket. Prefer a cool room with a good blanket, not turning up the heat, as then it is hard to breath. Unusual set up with bathroom sink in the bedroom area
It sounds like your time with us did not fully meet your expectations, and for that, we are very sorry. Thank you for letting us know where we fell short, as this will allow our team to reflect and improve. The next time you're in Buffalo, we hope you'll consider giving us another try.
Wonderful service!! Very professional and friendly staff. I would definitely stay here again if in the area. The room was also very tidy and the bed very comfortable. The building felt very safe and secure as well.
Dear Melody, Thank you for allowing Best Western - On The Avenue to host your recent stay. We're thrilled to hear were able to deliver such a positive experience and that you appreciated the excellent hospitality our team provides, as well as found the beds to your preference. We're grateful for your kind comments, and we hope to have the pleasure of your company the next time you're in the area.
I enjoy staying at this hotel because its convenient for me. It has off street parking and easy access to everyplace I need to be. Walking distance to restaurants and even a National historic site. Its a great value.
We were delighted to host your recent stay at Best Western - On The Avenue. It's great to hear you had an enjoyable experience and appreciated our convenient location, close to plenty of restaurants and attractions, as well as our easy off-street parking. Thank you for taking the time to share your positive comments, and we hope to welcome you back the next time you're in the area.
we had a great stay at best western in Buffalo, NY. It was very close to the event we were going to at Shea's. Also everything was very clean and tidy, and the staff was very friendly and accommodating.
It was our pleasure to provide you with clean, convenient accommodations. We're glad you felt welcome while you were here, and we look forward to hosting you again at Best Western - On The Avenue!
Clean, great breakfast and location. Front desk personnel was extremely nice and told us to go to La Nova, the best wings we've ever had! I wish I remembered her name so I could give her a should out, but she was working the night of September 11th around 5pm. Great experience. I'm so happy we chose to stay here and would definitely stay again if in the area. Thank you!
Dear Kimberly, We're delighted you enjoyed your stay at Best Western - On The Avenue! It's great to know that our friendly staff, clean rooms, and tasty breakfast impressed you. If your adventures bring you back to the area, please come see us again.
We stayed for the first time as we were here from Canada and we're going to a wrestling event at the Key Bank Center. This location is close to the border. Only minutes from the Key Bank Center and walking distance to restaurants. Staff was very friendly and helpful. The room was nice and very clean. Beds extremely comfortable. We would definitely stay here agsin
Thank you for the outstanding review of your recent stay at Best Western - On The Avenue. We're glad you had an excellent visit with us and that our convenient location, clean and comfortable accommodations, and exceptional service were perfect for your travel plans. It's a great compliment knowing you'll allow us to host you again when you return to Buffalo, so come back soon!
First tye location you cannot go wrong with. In the Historic Allentown Neighbourhood says it all. Walk out and one block you have a bunch of restaurants and cafes. Walk down the street to W Chippewa and there's the nightlife. Walk 3 blocks and you are at the LRT to take you 5 stops to the Keybank Arena. The hotel is small, clean, and just great. We stayed this past week for one night to attend the AEW wrestling event. The rooms all are on one side of the hotel and it's only 6 floors. Check in is quick. There are two seating areas in the small lobby of you want to just relax and have a coffee. The room was large and clean. Very comfy beds. The bathroom is small but because the design is unique. The sink and mirror is just outside of the bathroom. Lots of space too. Towels are in the wall in a shelf which is great. The bathroom has the toilet and the shower is to the side. Interesting too is there is no door to the shower but the water doesn't all spill out onto the floor unless you stand too close to the shower entrance. We put a small towel down on the floor just in case the water did spill out. The windows actually slide open with a screen in place so you can let in fresh air. Like I said, you cannot go wrong here. We will be back to attend the WWE Friday Night Smackdown wrestling event in December. Traveled from Toronto.
Thank you for choosing to stay with us at Best Western - On The Avenue. It is fantastic to see that you found our location convenient for enjoying the local area and liked our clean, comfortable accommodations. We look forward to seeing you again soon!
We missed our shuttle ride for friend's wedding due to car trouble. The front desk staff called the HOTEL OWNER and asked if he would give us a ride. Door to door service beyond our expectations. We were just blown away by the consideration and assistance. Thank you very much again!!!
One thing you can always expect at Best Western - On The Avenue is spectacular service. We go above and beyond for our guests. It warms our hearts to see that we could help you make it to your friend's wedding. Send our congratulations to the newlyweds. Nevertheless, we look forward to welcoming you back again soon.
Very nice hotel in an excellent location - close to downtown and public transport. It's decently priced, clean, well maintained, quiet, safe and secure (a must for women travelling alone)...would definitely stay again
Dear Jennifer, Thank you for choosing Best Western - On The Avenue to host your recent getaway. It's wonderful to hear you had an enjoyable visit and appreciated our great location and our clean, comfortable, and affordable accommodations. We're grateful for your positive review, and we hope to have the opportunity to welcome you back soon.
It truly was the best and will have great memory of our stay Location was great we parked our car and were able to walk to restaurants and also attend church service on Sunday morning. Staff was great friendly and made us feel welcome.
Thank you for the outstanding review of your recent stay at Best Western - On The Avenue. We're glad you had a wonderful time with us. Our convenient location and friendly and inviting staff are among the many reasons our guests enjoy their experience with us. It would be our pleasure to host you again should you return to Buffalo, so come back soon!
Comfortable room, clean and cozy, priced right for this location downtown (near Allen and Chippewa streets). Easy check-in and friendly employees. Free breakfast and a notch or two above average. Free parking. Recommended.
Dear Charles, We're delighted to hear about your recent experience with us, and we're so pleased that you recommend us to your fellow travelers! It's great to know that our comfortable accommodations, delicious breakfast, and friendly team helped make your trip memorable. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!
Front desk very accommodating. Sean the overall handyman wonderful and helpful. Always had a kind smile. Breakfast tasty and fresh Location within walking distance of several sights. Room was spacious and sanitized. This was a good choice
Dear Sandra, Thank you for your kind words about your stay at Best Western - On The Avenue. We are glad our spacious rooms, friendly staff, and tasty breakfast were bright spots during your time with us. It's fantastic that you'll stay with us again, and we hope to see you soon!
Friendly helpful staff. Decent breakfast included in room charge. Comfortable bed. Downside was coffee maker, sink and shower were not clean. Stay was o ly one night, so did not raise it with hotel. Good location.
Dear Keith, Thank you for sharing your thoughts with us. While we are pleased our friendly team and comfortable bed was a positive part of your trip, we regret you were not completely satisfied. We are very sorry that you were disappointed with our housekeeping, and we appreciate the suggestions on areas we can look at for possible improvements. We certainly hope we will have another opportunity to provide you with an impressive experience in the future!
My experience at Best Western was very positive. I thought the room was nice. It was situated very well and cozy. The only thing I did not like so much was the bed was comfortable but it was too high from the floor.
Thank you for choosing Best Western - On The Avenue to host your recent stay. We're happy to hear you had such an enjoyable experience and grateful for your positive comments. It would be an honor to have the opportunity to welcome you back the next time you're in the area.
The staff was friendly. The room was clean. Good location. Took the dogs for a walk and got to visit the city. Was a charming City. It was only 30 minutes from Niagra Falls. Also walled the boardwalk along Lake Erie. Very beautiful.
Dear Heather, It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. We take great pride in our friendly team, dedication to cleanliness, and convenient location and are pleased that this was reflected in your experience. It is our hope that you will keep us in mind for the future as we would love for you to come back and spend some more time with us!
This location is an excellent starting point for all your Buffalo adventures. Easy access to most everything, and really feels more like a family owned place than a chain. We did miss the daily room servicing because of Covid, but I assume that will return.
Thank you for staying at Best Western - On The Avenue while you were in Buffalo! We are so pleased our prime location and cozy atmosphere met your expectations. We have noted your concern about our housekeeping service and will discuss it with our team. Please revisit us the next time your travels bring you to Western New York.
Great location, close to downtown within walking distance to restaurants & theater district. Free parking. Good breakfast, very friendly staff.Recently renovated, five floors so not too overwhelming. No complaints. Would stay here again for sure.
We loved hosting you at Best Western - On The Avenue. It's terrific that you appreciated our convenient location near restaurants and entertainment. From our complimentary parking to our tasty breakfast, we aim to provide an enjoyable stay. On behalf of our friendly team, we hope to see you again soon!
We stayed here with our five year old for two nights. It was immaculately clean, quiet, and had a great view. Free breakfast was delicious, with hot waffles, sausage, fresh fruit, eggs, and yogurt. The staff was all so friendly and welcoming and really knew the area. It's close to canalside, a hip waterfront area, and the artsy Allentown neighborhood.
Dear Erica, Spotless accommodations, a stunning location, and delicious breakfast offerings are all aspects of staying with us that our guests can rely on, and we are thrilled to hear that you appreciated them as well. Thank you for your thoughtful review, and we hope that you will come back to see us again soon at Best Western - On The Avenue!
We had to make a trip to Buffalo for my father to have surgery at Roswell. Troy the manager went above and beyond to make our stay perfect! Very secure building, exceptional customer service and the rooms were clean and very spacious. Definitely would stay here again!
It warms our hearts to hear that you had a great time with us at Best Western - On The Avenue and that our wonderful hospitality impressed you. We'll be sure to pass your kind words along to Troy and we hope you'll consider joining us again later down the road.
Hotel was clean, rooms were comfortable and the staff went above and beyond to make our stay the best possible. Breakfast was yummy. We really enjoyed our stay. I would stay here again if I was in the area.
Dear Raquel, We're always thrilled to hear when our guests have had a wonderful stay at Best Western - On The Avenue. It's especially great to know that our clean property, delicious breakfast, and our helpful staff were all highlights of your visit. We consider it a wonderful compliment that you wish to return! Thank you so much for sharing your kind words, and we look forward to welcoming you back soon.
Great location close to all the unique and great eaterys of Buffalo. Super staff very receptive,friendly and helpful. Lots of parking easy in and out. Good variety of breakfast items. Loved the showers. My first choice in Buffalo without a doubt!
Thank you for all the kind words regarding your recent visit to Best Western - On The Avenue and we're thrilled that our amazing team members impressed you, amongst other things. It would be a pleasure to host you again, so please, hurry back!
Our stay was very nice, the room was very clean and comfortable, the staff extremely nice and pleasant. The hot breakfast was really good with scrambled eggs, potatoes, sausage, bagels and make your own waffles and juices and coffee.
Dear Ramona, From our clean, comfortable accommodations to our tasty breakfast, we're happy you enjoyed everything we have to offer at Best Western - On The Avenue! It would be a pleasure to host you again, so please, hurry back!
The desk clerks here were pleasant and helpful. However, the overall atmosphere of the hotel is uninviting. The halls were dimly lit, as was our room. There was a musty odor in some of the halls as well. The breakfast included very few items, compared with that in similar hotels, and many of them were of low quality. Most importantly, the noise from the hall traveled easily into the room, especially the loud closing of doors nearby, making our sleep frequently disrupted.
I am truly sorry that your stay was not exceptional . If you ever come back to Buffalo, please call me directly to make yor reservation
This Best Western is in the popular Allentown neighborhood just north of downtown. The room prices are budget friendly, the staff are kind and courteous. Several years ago, there was a major project to renovate all the rooms, floor by floor. The 5th floor was first to be redone, and that's where we stayed this trip. Sadly, our room showed lots of wear. The wall mirror had scratches and stains. The bathroom floor was marred. Cotton sheets and pillowcases feel scratchy. Carpet is stained in various spots. On the plus side, we had clean, fluffy white towels, and a modern coffee maker, fridge and microwave. The flat panel television was HUGE. Plus you're within walking distance from some very popular local restaurants. We've stayed here for many years, but it's the first time I really noticed the room condition.
Dear Ellen, We always appreciate hearing from our guests. It's great to know that our convenient location and affordable rates were ideal for your trip. Thank you for sharing how much you appreciated the many in-room amenities. We're sorry for any concerns about the condition of the room, and we'll keep your comments in mind. The next time you're in town, we invite you to stay with us again. Please let me know what room you were in so I can look into keep the room updated. Please call the hotel and tell my front desk the room you were in. Thank you..... Management.
I stayed here last year and I was admiring the Owner's 2021 Corvette. He came out and showed it to me, to my delight he asked me if I wanted to go for a ride! We went for a great ride in this beauty. I'm back in Buffalo, and will be checking in on Sunday. Great customer service and nice staff. Looking forward to coming back!
Thank you for choosing our hotel for your recent trip to Buffalo. We're glad you enjoyed our exceptional service and lovely accommodations on your previous visit. While we're pleased to welcome you back, we believe you might've accidentally rated us lower than you intended, and we ask that you edit your review, as it impacts our overall standing. Thank you for sharing, and it will be our pleasure to host you again.
The receptionist did not accept to change the room for me five minutes after she entered, it was a smoking room and I do not smoke and it smelled not good Every time I visit the hotel, the visit and reception are good except this time
Thank you for taking the time to let us know about your most recent stay at Best Western - On The Avenue. It is disappointing to hear that on this occasion, your visit did not meet your expectations, and we sincerely apologize. Please know your experience will be discussed with our team as we are always striving to improve. We hope you will allow us another opportunity to host you again in the future; we want to provide the stellar stay we know we can deliver.
We have been coming here for years. Everything about this Best Western is GREAT!!! SUPER SERVICE!!! SUPER LOCATION FOR ANY OF THE HOSPITALS, BALL PARK, DOWNTOWN!!! I would not hesitate in recommending to all! THANK YOU!!!
Thank you for the outstanding review of your recent stay at Best Western - On The Avenue. We love to hear from returning guests and that they've had another wonderful visit with us! Our convenient location and amazing service are among the many reasons our patrons enjoy spending time with us. It's a great compliment knowing you recommend us to fellow travelers. Our team looks forward to hosting you again on your next trip to Buffalo. Come back soon!
Do not believe the "pet friendly" notes about this hotel. Large dangerous dogs are fine, smoking marijuana in the rooms is fine, but not having a small, well-behaved cat. Manager was rude, told us to get out in 30 minutes.
Dear Thomas, Thank you for taking the time to share your experience. Please know it is clearly stated on our website that we do not allow pets and we apologize for any inconvenience. We wish you happy future travels.
This hotel is not only located centrally to the fun things in Buffalo, but the front desk service and cleanliness is excellent. The staff is always willing to help you with any travel relates issues. Highly recommend!
Dear Sumant, Thank you so much for your recommendation! It was a delight to host you at Best Western - On The Avenue, and we look forward to delivering another excellent service the next time you're visiting the area!
I needed to stay the night in downtown Buffalo due to an unexpected weather event, and chose this hotel. It was reasonably clean, quiet and affordable. The breakfast was low key and tasty. I was impressed with the quality for the budget friendly price.
Dear Kristen, We are happy to hear we provided you with a quiet, comfortable place to rest out of the storm. It was our pleasure to start your day off with a hearty breakfast. We hope your travels home went smoothly, and we invite you back anytime for the value you deserve. Until next time!
I enjoyed my stay. I booked a king bed jacuzzi room. It was clean, spacious, and comfortable . Anthony at the front desk was courteous efficient and friendly. Simon was quite a pleasure as well. I recommend this hotele
Dear Kayla, Thank you for the wonderful review and recommendation! We're thrilled our clean, spacious rooms and friendly staff impressed you, and we look forward to hosting you again at Best Western - On The Avenue.
Great place to stay for 2nd round of March Madness! Lots of good restaurants within walking distance. Very friendly staff we will stay here again. Our fourth visit to Buffalo and we will always stay here.
It's always a pleasure hearing from our guests. We're glad our convenient location and friendly staff continue to impress you. The next time you're in town, we'd be happy to host you again.
Arrived late at night and was greeted by Anthony who was beyond kind & welcoming. Every interaction so far with anyone has been exceptional (Troy for our phone reservation). Room was clean & comfortable. Parking was easily accessed. Location was safe & near many amenities.
With our comfy accommodations to relax in and an amazing location to explore, you can always expect to have a wonderful time at Best Western - On The Avenue. Thank you so much for highlighting our stellar staff. Anthony and the rest of our team will be honored to receive your praise. Come back and visit us again soon.
Annual trip to a Sabers game. Dennis and crew greeted our group with a smile and treated us great. Rooms were clean and ready prior to check in. Hospitality room was ready. Due to covid the Breakfast room was closed but that didn't stop them from serving a bagged breakfast to their guest. Definitely will go back next year. Thank you for a nice stay.
Dear Heather, We're delighted to hear that you had an excellent experience with us at Best Western - On The Avenue and that our clean accommodations, as well as our hospitable team members, impressed you. The next time you come to the area, we hope you'll join us again.
Stayed overnight for an appointment at Roswell cancer institute (which is 4 minutes away from hotel) Our room was not ready when we arrived however they gave an extra hour for check out…Other than receiving 1 wash cloth for 3 guests I was completely satisfied. The staff were friendly and very accommodating…will be returning for my next appointment
Dear Susan, Thank you for making our day with your wonderful headline - "Excellent"! That's when we know we have lived up to our own high expectations. We are thrilled you enjoyed so much about your stay and look forward to hosting you again at Best Western - On The Avenue.
When we arrived there was not ample parking. Had to park in a parking garage a mile away and Uber to hotel. There was blood on the walls of room. The AC/Heating sounded like a motorcycle going off. The manager did believe me when I informed them of the issues. I had video and photo evidence. They proceeded to say “well I think there won't be blood in the room it is probably fruit punch”. Either way, rooms should be cleaned thoroughly especially with Covid-19. It was very off putting. The front desk attendant the night we arrived was cry helpful. The manager was very condescending and rude. Pros: location was good, the overall value (on paper) if there weren't any issues would be okay.
Dear Chris, Thank you for choosing to be our guest and for sharing your experience. We're sorry to hear about any issues with your room. You did the right thing by notifying the front desk team. We will speak with housekeeping to ensure improvements to cleanliness are made. It's great to know you were pleased with our amazing location and overall good value. We wish you safe travels ahead.
My husband and I had to come to the area for his mother's surgery on a Friday. They allowed us to check in early with no problems. After an issue with the hospital, surgery was postponed until Saturday so we needed to stay another night. The staff went above and beyond to get us another room as well as offering fantastic recommendations on local food spots and things to do while we waited. After all of that every time we saw them someone asked how mom was doing or about updates. Absolutely meant the world to us. The owner was great. The front desk morning staff was my favorite. She's very easy to talk to and very kind and genuine. We will definitely go back!
Dear Talia, We truly hope that everything went well with your mother-in-law, and we wish her a speedy recovery. Thank you so much for highlighting our fantastic staff. It means the world to us to know that we could help you during this time. We look forward to welcoming you back to Best Western - On The Avenue.
The Best Western on The Avenue is a great downtown location. Easy free parking, staff more than helpful and friendly! Room was clean and comfortable, great coffee service and the hotel mascot in the lobby is always fun! Highly recommend.
Dear Olivia, Thank you for the wonderful review and recommendation! We're glad our convenient location and clean, welcoming accommodations impressed you. The next time you're in town, we'd be happy to host you again.
Male front desk staff made check in horrible!!! He needed to be awakened by other staff just so we could check in at 5pm! We were asked for our credit card pin number so he would not have to sanitize the credit card machine. He was rude and disrespectful when we did not provide the number. For the first 5 hours of our stay I was more than ready to check out. His unapologetic attitude presented as privilege. This was evident by his statement, "you can report me all you want" after being told I would be reporting his behavior. He attempted to argue with me at my room door so I just closed the door.
I am truly sorry that your stay wasn't exceptional. I always try to have a pleasant conversation with our guests. Unfortunately, everything that I said or did wasn't acceptable. It was like being in quicksand...The more I tried to talk with you, and make light of our conversation, the worse it became. I am truly sorry for that. I assure you that if you happen to come back to Buffalo, and I hope that you do, I hope that you will give me a second chance to give you exceptional customer service. That is truly one of my passions-to be the ultimate host. I can only say that I am disappointed with myself for misreading my audience. I know you were here for a funeral, and I don't believe that my attitude reflected that. If you choose to give me another chance to "WoW" you, please call me directly and I will make that I take good care of you and your traveling companions. Sincerely, Troy
I adore this hotel! Over the past twenty years I have stayed here numerous times, and been extremely happy here every single time. Please do yourself a favor and book a room here today, you will be glad you did. The staff are friendly, professional, polite and experienced.
Dear Sara, Thank you for returning to stay with us at Best Western - On The Avenue! We're thrilled that you had another exceptional experience and enjoyed our wonderful staff. It's always a pleasure to serve you, and our team looks forward to welcoming your friendly, familiar face back again.
The rooms ere very very nice. Far above the Embassy Suites located within 2 blocks (I have stayed at both. The employees gave great service especially their night Manager Troy. Would stay here again in a heartbeat.
Dear Chase, You can always expect to enjoy cozy accommodations and fantastic service during your visit to Best Western - On The Avenue. Our team will be honored to be recognized for their stellar service, especially Troy. Thank you so much for the wonderful review. We can't wait to welcome you back again soon.
The hotel staff was great, especially Tony. Great recommndations of what was around and where he would go not just were a tourist might go. Good location to most everything. I would definitely recommend on your next trip to Buffalo.
Dear Mark, We're all smiles at Best Western - On The Avenue over your kind words about our awesome location and amazing service. We'll let Tony know you appreciated the recommendations! Thank you for being our guest, and we can't wait until next time.
The room was nice, spacious and clean, the place is close to downtown. Not sure if it is only because of Covid but the service was very limited and could be improved. The advertised breakfast was very disappointing for me, a brown bag to go with nothing healthy in it.
Dear Sakina, Thank you for taking a moment to share your review of your recent stay. We are delighted that you found your accommodations clean and comfortable, and we hope that our terrific location helped make your visit even more memorable. Your constructive insight helps us improve. When your travels bring you back to Buffalo, we look forward to welcoming you!
We were in Buffalo for Labor Day weekend and am very happy we stayed at the Best Western on the Avenue. They recently did a great remodel that is very tastefully decorated and comfortable. The towels and bedding are all new too. But not only is the decorating nice but, every member of the staff we encountered were exceptionally nice. Every time we walked in, the ladies at the front desk greeted us warmly, the maintenance man in the hallway made conversation with us and asked if we were enjoying our stay. Plus, it was nice and quiet. I think I only heard other guests once and slept very well. And, it is in a great location with a wonderful variety of good restaurants within a very easy walk. I will most likely stay at this hotel again when I'm in Buffalo!
Wow! What a fabulous review. We know just how important it is to provide fantastic accommodations and stellar service and we love to hear that you were able to enjoy both. With so much to do in the Buffalo area, we hope you had a blast checking it out. We can't wait to welcome you back to Best Western - On The Avenue.
Comfortable bed (king) showers are awesome. Did not care for the bag breakfast. Should actually have choices of fruit. Was an apple only will have to bring bananas with me next time, but other than that will stay again.
Dear Dawnelle, Thank you for being our guest at Best Western - On The Avenue! It is wonderful you loved our comfortable bed, and we trust you had a good night's sleep. It was our pleasure to serve you a tasty breakfast, and we will look into possibly adding additional food choices in the future. We appreciate your kind words on the showers in our accommodations. On behalf of our team, we are looking forward to seeing you again!
wanted to stay at a hotel that was consistent with clean and friendly every time and best western is that place. just pull in and quick check in and done, ice machine and soda and candy if needed on each floor, A.C. works great and grab and go bags every morning. coffee when you want it
It was a pleasure to welcome you during your recent stay with us. It's wonderful to hear that you had an enjoyable experience and appreciated our efficient check-in process and the friendly service our team provides, as well as our clean and comfortable accommodations. Thank you for taking the time to share your kind comments, and we hope to have the opportunity to welcome you back the next time you're in the area.
Front desk person is very friendly and accommodating. Hotel is very close to University of Buffalo which is convenience to help kid to move into school. Room is clean and breakfast is grab to go. I will definitely return.
Dear Cheng, We greatly appreciated the opportunity to serve you during your travels! It's wonderful that you enjoyed our friendly hospitality and convenient location. We trust the move went well, and we look forward to hosting you again at Best Western - On The Avenue.
The Best Western is ideally situated between the attractions on the near north side and downtown. It was easy to hook on to 190-S to 90-W when leaving town today. The room was comfortable, and I liked being on the top floor. I would recommend adding a microwave. I liked the parking lot. Would stay there again next time I'm in Buffalo.
Dear Carol, Guest satisfaction is important to us, so we're happy to hear our location and our parking lot worked well for your visit. We will pass along your suggestions to the team and we invite you to stay with us again should you be back in the area.
Room was super clean, staff was friendly and room was affordable. Just make sure you come down for breakfast early. I would definitely book a room here again. There isn't too much else I can say except book now!
Dear Shakia, Thank you for choosing us as your hosts during your time in Buffalo. We aim to help every guest have a fantastic getaway, so we're thrilled that you received courteous service throughout your visit and that you were comfortable in your room. Future guests will appreciate your tip regarding breakfast, too. If your travels bring you back this way, count on our friendly team at Best Western - On The Avenue to deliver another wonderful experience!
The location was awesome. The room was ok. Said queen beds but definitely not queen. There was an ant problem, the shower was horrible, no matter what we did we soaked the floor because there's no door! Said hot breakfast but don't be fooled it was a grab and go! It was way too expensive for the overall experience.
Dear Annmarie, Thank you for taking the time to share your recent experience with us. While we're happy to hear you found our location ideal for your swim meet, we apologize we fell short in other regards. Unfortunately, our breakfast offerings have been modified to grab-and-go due to the ongoing pandemic. We hope to be able to resume full service soon. We hope your swim meet went well and that you will give us another opportunity to host you if you return to the Buffalo area.
I likes the hotel the rooms were just a bit small and there's not enough parking. They have a no smoking policy but our room smelled like marijuana the moment I opened the door and my 11 year old even said something. Otherwise it was clean and decent. The price is a bit much for what u get I guess we paid for location. Overall the stat wasn't terrible just small things here and there. The front desk staff was awesome! Also there is no pool I was kinda surprised.
Dear Sharelle, Thank you for taking the time to share your comments with us! We're happy to hear that you enjoyed your overall visit and appreciated our friendly staff members. We certainly do not tolerate illicit activities on our premises. Rest assured, we'll discuss your remarks further. Please accept our apologies for any inconvenience caused. It would be a pleasure to host you again in the future to ensure an even better stay next time.
This hotel is using the pandemic to cut back on services, like others we've stayed at recently. Breakfast comes in a paper bag and it's the same every day. So if you're staying several days, it's monotonous. Yogurt and healthy options would have been nice. No housekeeping, but you can request fresh towels and such and they'll be left outside your door. Bathroom could use a soap dish. And we had to request toilet paper at arrival since there was very little in the bathroom. On a positive note, soundproofing was great. Heard nothing from other rooms. Towels are big and thick. There was no street noise. Appreciated that. Weekend rate is over $200. Kind of pricey for a stripped down hotel.
Dear Kolomya, We appreciate you taking the time to share your constructive comments regarding your recent stay. While we're pleased that you welcomed the excellent soundproofing of our rooms, as well as the comfortable towels, we're sorry to hear that we fell short of meeting all of your expectations and you were disappointed with the breakfast options available. While we are not currently able to provide daily housekeeping, our front desk team is happy to arrange extra amenities for your convenience. All feedback is gratefully received as this enables us to constantly review and improve guest satisfaction. Thanks again, and we hope to have another opportunity to provide an even better experience the next time you're in the area.
We had a plumbing catastrophe and had to stay down the street from our house. It was so simple to get a room, it was comfortable and the staff was so kind and helpful. We loved the parrot that lives in the lobby and the staff were like a family.
We're delighted to hear that we were able to provide respite for your family during such a stressful time! Thank you for the kind words about our comfortable rooms and friendly staff. It's wonderful to hear that you were well cared for during your stay. We hope that plumbing problems won't be the reason for your next stay, but we would love to host you again! Thank you for choosing Best Western On The Avenue.
Nice, quiet, clean and welcoming Excellent location and the most friendly and assisting staff I have ever came across. Special Thank you to the General Manager that went way over and above to help. A true friend away from home. The Israeli cyclist :-)
Dear Yaron, We're so happy to hear that you had a wonderful stay with us at Best Western On The Avenue! It's wonderful to know that you found our hotel clean, quiet, and welcoming. Above all, we appreciate the kind words about our staff and general manager; we're delighted they took good care of you. Should your travels bring you back to the Buffalo area, it would be an honor to host you again. Happy cycling!
Troy at the front desk was great and very informative. Walking distance to several restaurants and several more only a short drive away. The room was clean and very nice. All front desk workers were very friendly. Would stay here again. Morning breakfast wasn't the greatest due to Covid, however plenty in the bag to get your morning off to a good start.
Thank you for choosing Best Western On the Avenue. We're pleased to hear you enjoyed our convenient location and clean accommodations. Your kind comments regarding Troy and the service of our team are always appreciated. Come back and see us again!
The room was good and the customer service from the staff was great. Troy helped guide us to restaurants and other areas around Buffalo which made our stay even better. When I return to Buffalo for business I will definitely stay at this hotel.
Thanks so much for choosing Best Western On The Avenue to host your stay in Buffalo! We're elated that our wonderful service made your experience here worth sharing with everyone, and we can't wait to let Troy know of his excellent performance. Please come back and see us again for another memorable visit!
The room I stayed in was very nice and modern. The bed was super comfortable and there were plenty of pillows. The staff was super friendly and helpful. I could not have asked for more. Buffalo might not be the nicest city but this hotel rocks.
Nice location. The staff was very friendly and courteous. Rooms very clean and bed was comfortable. It's been newly renovated . We had a smoking room and it didn't smell like most. If's very nice hotel. We would definitely stay there again. Because of Covid the breakfast is in a bag, but there are plenty of places to eat close by. Also, its a great price
It was such a pleasure to welcome you to Best Western On The Avenue. It's wonderful you enjoyed our fantastic location, clean and comfortable accommodations, and the great value we provide. We hope you had an exceptional trip, and it would be a privilege to serve you again.
I enjoyed this property. I asked for a smoking room. The entire 2nd floor smelled of marijuana, not that I'm complaining. Just a heads up, NY is now a legal recreational marijuana state. Way to go Buffalo!
Dear Marcie, It was our pleasure to host you; thanks for choosing Best Western On The Avenue. Our team trusts you had a relaxing stay. Thank you for your fantastic rating. Come back to see us again the next time you're in town!
Nice location staff courteous and clean rooms comfy beds. Plenty of parking and lots of good places to eat near by. Everyone is practicing protocol for COVID 19. The price is great will recommend to friends.
Thank you for taking the time to let us know about your stay. It is wonderful to hear you found our location convenient and liked our clean, comfortable accommodations. We are also pleased to see you had pleasant interactions with our friendly staff. Please come back and see us again when you are next in the area.
My son and I stayed 2 nights to help my other son move. The beds felt really good after a long day! Smaller than other Best Westerns I've stayed at before but just as clean, updated and comfortable! Really missed the breakfast thanks to Covid!! It's always good at Best Western.
Dear Marcia, It was a pleasure to welcome you and your son during your recent visit. We're delighted to hear that we were able to deliver such an enjoyable experience and you found the beds to your preference after a long day of moving. It's also great to know that you appreciated our clean and comfortable accommodations. We're sorry that you were disappointed we are not currently able to serve our regular breakfasts, however, we do provide guests with a grab-n-go option. From all of us at Best Western On The Avenue, thank you for taking the time to leave your kind comments, and we hope to have the opportunity to welcome you back the next time you're in the area.
we took a trip to buffalo, a 9 hour drive, i booked another hotel half the way there to cut the drive in half. it was the hotel from hell. after 5 minutes in the hotel from hell I called Best Western, I already had a reserved room for the next 2 nights. I asked if they had a room for tonight. it was 4.30 P.M...They saved a room for us. thank god. We drove for 4 Hrs. and left the hotel from Hell went to the one from heaven
Thank you for your kind and generous review of Best Western On The Avenue. It was an honor to accommodate you and we hope you had a restful and relaxing stay. Please think of us again the next time you're in town, as we would love to welcome you back soon!
Our check in guy was great. He directed us to places within walking to the hotel. The room was clean. Easy to get to from the highway. Parking was at the hotel not a parking garage. Seemed like a safe environment.
It was a pleasure hosting you at Best Western On The Avenue! We're thrilled our clean, convenient accommodations, and safe parking helped make your visit memorable. If your adventures bring you back to the area, we welcome you to stay with us again.
Enjoyed my stay at this hotel. All staff encountered were very pleasant. Room was very clean and the hotel was quiet. Close to public transportation. Wish breakfast was better, but understand given the circumstances. I would definitely stay here again!
We are thrilled to hear that you enjoyed everything from our wonderful staff to our convenient location. We hope you had a fantastic time exploring the area. Should your travels bring you back, count on Best Western On The Avenue again to deliver.
Good location and clean discontinued breakfast due to COVID. Private access to floors need key. Decor okay. Staff was okay no issues with room. No issues with check in or check out service. Parking offered free. Location allows for access to night life and food very close by.
Thank you for taking the time to write your review! Our location is one of the best, so we are happy you enjoyed it as well. It is wonderful you enjoyed our accommodations and our team is eager to welcome you back for another lovely stay. Until next time!
I love this hotel had a great time all the staff was nice. Room was very comfy. I love how close this hotel is to dwn twn. Allen st is right there with tons of restaurants. And my floor was nice n quiet
Dear Adebayo, We appreciate you sharing your review! Along with our service, we're glad you enjoyed our comfortable accommodations. Take care and we look forward to hosting you again for another convenient and welcoming stay!
A great weekend. The manager Troy went above and beyond to make our stay fantastic! I can not say enough. The hotel was clean. The location was great. The entire staff spoke to you and made you feel very welcome. We will definitely be back.
Thank you for choosing Best Western On The Avenue! We are delighted your stay was pleasing, and we will pass your praise along to our team. Safe travels, and we hope to see you again for another convenient and welcoming stay!
Nice hotel, very clean and modern, staff was wonderful and very friendly, helpful. Locatio. Was close to my business meeting, and local attractions. I would definitely stay at this property again when back in the area
Dear John, We enjoyed welcoming you to our hotel, and we thank you for sharing your comments. We are happy your stay was wonderful, and that you enjoyed our service and cleanliness, among other things. Take care, and we look forward to seeing you again!
Second time staying here. Clean, spacious, comfortable room. Staff was very accommodating to me! Walking distance to many restaurants in downtown buffalo area. To go breakfast for COVID standards. Will definitely stay again!
Thank you for choosing to stay with us again; we love to hear from our return guests. It is fantastic to see you once again enjoyed our convenient location, and that our rooms were to your liking. We are also pleased to hear you had great interactions with our friendly staff and enjoyed our current breakfast options. Please come back and see us again when you are next in Buffalo.
I like this hotel for its cleanliness, convenience, and friendly staff. I just wish they'd reopen their breakfast bar. With restaurants open and able to serve customers, I can't see why they can't also reopen. It was a very nice feature of this hotel and will increase the value of staying there once it's reopened.
We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that you felt welcome while you were here. Thank you for your patience with our changes to breakfast during this time. We look forward to resuming our usual breakfast service as soon as corporate and local guidelines allow. Please come see us again the next time you're in town.
Great location...within walking distance to many restaurants. Clean room and huge shower. Hotel adhered to Covid 19 Safety protocol. We felt very comfortable staying here. Would highly recommend this hotel.
Dear Cindy, How wonderful to hear that Best Western On The Avenue is one of the best places you've stayed! We're thrilled our location was ideal for exploring the area on foot and that our attention to cleanliness and safety guidelines impressed you. Thank you for the kind review and recommendation. We look forward to your next visit.
I have never stayed at a Best Western prior to my previous stay. The check-in process was a breeze and very professional. The room we were given was Awesome. We really enjoyed our stay at BW we will definitely be returning. Check out process was also very quick and efficient everyone was very professional and friendly. We got an amazing meal from one of the local places which was pointed out for us at check-in. Awesome place to go...
Dear Cheryl, We want everyone who stays at Best Western On The Avenue to have an excellent visit, so we're happy to hear that was the case with you! It's great to know that our check-in/out process went smoothly and that you appreciated our staff's suggestions for local dining. If your travels bring you back to the area, we'd be proud to host you again.
We stayed here when my husband took the bar exam in February 2020. We walked into a clean and spacious room, good quality mattress and pillows, space for working and for clothing and pretty good quality toiletries. We slept comfortably. In the lobby, the team were really friendly and helpful. There was a cafeteria area with self service coffee machine and cutlery. Breakfast was also a joy as the cook was very friendly and funny. You could make your own waffles! Eggs were very good especially the cheesy ones. Thanks for a personable and great stay!
How wonderful to hear that your stay at Best Western On The Avenue was a pleasant surprise. We're glad our clean, spacious rooms had everything you and your husband needed for a relaxing visit. Thank you for your compliments on our excellent breakfast. Our friendly staff will be proud you felt welcome while you were here. Should you be in the area again, please come back to see us!
I walked into a clean and warm lobby. The manager Troy was very attentive and help with a brief introduction to Simba the hotel African Grey parrot and I learned some new facts. The room was spotless and the building was newly renovated. I was very impressed with Troy and the facility. Definitely a customer again when in the area
Thank you for choosing to stay with us at Best Western On The Avenue. We're so glad that you enjoyed the warm hospitality of our dedicated team and hope you had a relaxing and memorable trip. The greatest compliment a guest can offer is his or her return business and we look forward to seeing you again soon!
Room was on hot tub didnt turn on but we still were ok breakfast wasn't what we expect but overall was ok. Hope the nrxt stay we can have a hot tub that works. Wonderful staff is what makes u different from others
Dear Daniel, Thank you for the feedback. We are delighted that we were your choice during your trip to the area and that you could enjoy our grab n go breakfast and phenomenal staff. We hope the next time you can utilize our relaxing hot tubs as well for an even better experience.
We stayed here on our way home to Albany from Indiana. Smooth check in and out. We did however, book through a 3rd party and didn't realize it. We ended up paying a lot more for the room because of that and were very disappointed about it. We were exhausted from driving from Indiania when we made the reservation, and didn't even realize we booked through a 3rd party and the rate was a lot higher. Staff was very friendly. The room was updated and very clean. Felt very comfortable during COVID. There is a cool Jim Kelly art in the elevator. Walking distance from many restaurants. We will definitely stay here again!
Thank you for choosing us as a stop on your way home. We are thrilled that you enjoyed a smooth check-in and an overall comfy stay. We are saddened to hear about the mistake with booking. We hope that it didn't detract from your trip. We look forward to having you back.
stayed at bw for sometime now, this one in buffalo has been upgraded and looks beautiful outside and in, the staff are great and the housekeeping it is terrific. walked to allen town and chipawwa district onely couple miles into downtown and harbor
Our friendly staff works hard to ensure all our guests feel welcome and will be proud they were a highlight of your visit. We're glad our clean, modern property impressed you and that our location was ideal for exploring the area on foot. If your adventures bring you back to town, we'd be happy to have you stay at Best Western On The Avenue again!
I am an essential worker and this hotel went beyond my needs during my stay. The staff, Troy Mgr,, Dawn, and Shayra, were very sympathetic to the stress I was under. They made me feel welcome, and were more like friends, than hotel employees. I can't say enough about them, and appreciate all they did for me. I would always choose Best Western and highly recommend this hotel to anyone. Great room, that I could relax in. Great value!
First and foremost, we want to thank you for all that you do; you are highly appreciated. At Best Western On The Avenue, we believe in the power of people, so it is no surprise to hear that our staff went above and beyond to make you feel at home. We are honored to have earned your recognition and appreciation for our hospitality. Relax with us anytime your plans bring you to Buffalo!
We picked this hotel because it is very close to RWCC. It was nice and clean. the room was very nice. the staff was nice and helpful. With the C19 going on it was very nice to know that we found a save clean place to stay.
Thank you for staying with us at Best Western On The Avenue. During such tumultuous times, we're glad that our clean accommodations and friendly staff could provide you with a spot of comfort. We hope that the next time you're in town, you remember our service and come see us again.
I've stayed at this Best Western many times, but this time was more enjoyable because the rooms are remodeled. Very nice design on the remodel, especially the bathroom, and the bed was very comfortable. I have back issues, so I always worry about pain from a soft mattress- this one was not a problem at all. The front desk attendants were polite and professional, and not in a fake way. Enjoyed talking with them.
Dear Bart, Thank you for choosing to stay with us at Best Western on The Avenue; it was a pleasure to welcome you back. We're delighted to hear that you had an enjoyable stay and appreciated our refurbished accommodations and the beds were to your preference. It's also great to know that you welcomed the friendly and attentive service our front desk team provides. Thank you so much for taking the time to share your kind comments, and we hope to have the opportunity to welcome you back soon.
Best Western on the Avenue is a great place to stay in downtown Buffalo. Quite a few things to do within walking distance. The staff at the hotel are the best! It is very clean and the beds are extremely comfortable.
Thank you for choosing our hotel during your recent visit to Buffalo. We're delighted you enjoyed our convenient location and fantastic staff, as well as our clean and comfortable accommodations. Our team would be thrilled to serve you again.
A friend and I came to Buffalo to see an exhibit at the Burchfield-Penney gallery, and we stayed here overnight. We were impressed with the BW. Good room, great bed, and very good location. Would stay here again.
Reading your commendation for your cozy room, our premium beds, and our ideal location brightened our day. Our team at Best Western On The Avenue would like to invite you back for a more extended stay so we can impress you further!
Enjoyed the room decor. Very refreshingly modern and comfortable. Very friendly and warm welcoming staff. And loved the African Grey. Will return, hopefully when it is warmer. Nice to see Buffalo as a revival!
It was a pleasure hosting you at Best Western On The Avenue! We're thrilled our modern, comfortable rooms and friendly, helpful staff helped make your visit memorable. Thank you for the kind review. We look forward to seeing you again soon.
In town for a business dinner and needed to stay over. This hotel was reasonably priced, very clean, easy to get to, and friendly staff. Close enough to walk to our dinner location. Breakfast was nice but didn't start until 7am.
Dear Robin, Thank you for your stay at Best Western On The Avenue! We were happy to help you enjoy the clean, comfortable convenience that you needed in downtown. Our friendly team members take pride in providing excellent value. When your travels bring you back to the area, choose us again!
Very clean, well-kept, and great location. Excellent stay especially for the rate. Dan, the breakfast chef, provided a great, hot breakfast! Will definitely plan another visit with friends and family!
Thank you for your kind review of the Best Western On The Avenue. We are so glad to know that you enjoyed our great value and thrilled to hear that you found our location convenient. We will surely pass along your compliments to our food and beverage team and we look forward to seeing you again soon!
My wife and I decided to stay here on our trip to the area and we really liked this hotel. It's in a convenient location. This part of the city felt safe. Our room was clean and comfortable. We got great service from everyone here. And we paid a fair price for a room in the heart of Buffalo. We would definitely stay here again
Dear Joe, We are happy to hear our strategic location helped you enjoy a convenient stay. It's also great to know our safe accommodations helped you enjoyed a restful stay. It brings us joy to know that you found our cozy rooms, top-notch hospitality, and competitive rates ideal. Of all the positive words you shared, hearing your plans to revisit is the highest compliment, so come see us again soon at Best Western On The Avenue!
Came to Buffalo to revisit our eldest daughter, who is in grad school at D'Youville and wanted to stay someplace close to Elmwood Village and Allentown ... the Best Western checked the box. Rooms are clean and reasonable price with the added bonus that you're walking distance to restaurants, bars, etc
It was our pleasure to offer you a clean and convenient place to stay while visiting your daughter! Many thanks for choosing Best Western On The Avenue, and we wish you and your family all the best, and your daughter a successful semester!
Attending a show at KeyBank Arena so we stayed down town. Looked for hotels in Buffalo, many were $300+ per night, this was MUCH more reasonable. This Best Western was a short walk to the Metro and ride downtown. It was a beautiful night, so we walked. Nice location on Delaware near Allentown and good eats and beverage. The young lady working the desk couldn't have been nicer, always smiling. The room was very nice, comfortable bed, fridge, big tv, clean and very quiet. We would definitely stay here again.
Dear Jeff, We hope you had a great time at the show you attended and truly appreciate your kind feedback. It pleases us to learn that you had such a pleasant evening and enjoyed our comfortable beds, convenient amenities, and friendly service. Thank you for letting us know that you'd return in the future, we hope to see you again soon at Best Western On The Avenue.
Have been visiting Buffalo for many years - first time I've stayed at the BW. My son lives nearby and the location is very convenient with free parking. The lobby is small with a live bird! 5 floors. Stayed on the 5th floor. Room is spacious with tile and engineered wood flooring and area rug. Really liked it. Comfortable bed and bedding. Side chair and desk chair. Had one of my favorite features - sink outside the bathroom. Very nice microwave and fridge plus Keurig. Roomy tiled shower stall. Only downside - no door on the shower so no one could use the toilet if someone is in the shower. Quiet. Breakfast was very good. Enjoyed the stay!
The rooms are comfortable and spacious and clean. The mattress is very comfortable! Pleasant friendly staff. Good variety at Breakfast which is included in the price. The lobby parrot Simba is an added bonus!
Dear Tania, It's fulfilling to know that our fabulous rooms, sumptuous breakfast, and great hospitality helped deliver a full-value experience for you at Best Western On The Avenue. Your next visit is much anticipated, and we wish you safe travels along your way!
As history buffs, my husband and I decided on an overnight stay in Buffalo to visit the Theodore Roosevelt Inaugural National Historic Site. The hotel is centrally located in the heart of town, and many restaurants are within walking distance. The entire staff was welcoming, including the resident parrot, Simba. The complimentary, well stocked breakfast buffet was the icing on the cake. We will stay here again when the occasion arises.
Our property has always been the perfect place for travelers with a penchant for history, and we are glad that our location suited your needs as well. It brings us joy to read your kind words about our hospitable staff with our friendly parrot as the highlight and our thoughtfully curated breakfast. It is such a pleasure to know that should your travels bring you back to Buffalo, you will trust Best Western On The Avenue again.
Bathroom both times were dirty. Had kids playing and running the halls. Slamming doors. Employee's are very condescending. Security guard harassed my daughter and her friend. Banging on my door at 4am. Telling them if they didn't open the door he was going to report them, for what only God knows. That he wasn't leaving till we opened the door. I refused to open the door. We were all in pajamas. I didn't feel safe here and neither did the girls.
A relaxing stay is what every guest deserves, so it saddens us to hear we missed the mark in your situation. Please accept our apologies for the in-room issues you had and that we let you down when it came to our service. Your feedback has been forwarded to the team for review and resolution. Should you return to Buffalo, we hope for a second chance to impress you.
Great overnight stay. Attentive staff, great room, great breakfast, this hotel has it all. Location is perfect too. Will be back! Many good restaurants nearby in walking distance. Love Simba the parrot...
Dear Mary Ann, We're thrilled your stay at Best Western On The Avenue was nothing short of fantastic. It's wonderful that our amazing staff, convenient location, and great amenities were a few highlights of your visit. Thanks for your kind remarks, and we look forward to serving you again.
Our room was pleasant, We requested a king bed, great! We had 2 occasional chairs and a table, but, you could not sit at the table because the chairs were too low, would have been nicer had they added to table type chairs too, so that a couple could have also played cards or had the ability to sit at the table with a laptop. We paid 136.00 and had to order from a fast food place near the Hotel. They delivered, but after driving for 12 hours a nice sit down meal in my hotel would have been much nicer than what we were offered. The staff was excellent, Breakfast was very nice as well.
While our cozy accommodations, superb hospitality, and delectable breakfast, were the positives of your stay, we apologize that some aspects of our amenities were not to your liking. Rest assured, we will discuss your review with the respective departments to ensure a more enjoyable experience for all. It is our hope that you will consider staying with us in the future. Given the opportunity, we would like to provide you with the stay you expect and deserve.
Not a bad drive from the airport and plenty of on-site parking. We arrived later in the evening and were welcomed with great customer service. The random parrot/bird is a cute and unique touch to the lobby. We did Uber around a bit and everything was very close. Our room was very, very clean and we had a quiet, comfortable night. Good breakfast in the morning. Easy check-out process. This is a great stay in Buffalo for the price!
Buffalo is a lovely place and we are proud you chose us for your trip! It is lovely that our comfortable accommodations, tasty breakfast, and welcoming service were excellent for you. We appreciate your review and look forward to seeing you again here at Best Western On The Avenue!
Very clean rooms in the downtown area at cheap rates. Great breakfast included that even has grilled homefries. This has been a place I've been staying for years, have seen many changes over that time. A new face lift has happened over past year.
It is always our goal to provide an experience worth returning for! From our central location to our clean rooms and yummy breakfast, a refreshing stay at Best Western On The Avenue is always possible. It would be wonderful to see you again!
great amenities, there are safety latches on inside of doors. some hotels don't have extra safety latches on inside of doors. prices for the rooms are super affordable. rooms are very modern cozy and beautiful . the last hotel i booked before best western the décor of the room was 1960 or 1970 the bedding looked very old. and the staff was not nice, and it was more expensive than Best Western. and they did not offer breakfast
Dear Lauri, We can't thank you enough for your commendation for our fabulous rooms, superb amenities, and affordable rates. For another relaxing experience, you can rely on us again at Best Western On The Avenue!
Rooms are very well done with new retro style. Friendly staff especially in the breakfast room. The young lady who checked us in was great, she helped us find an excellent restaurant close by. Thank you
Dear Doug, We are pleased to learn that our friendly team impressed you with their attentive and top-notch guest service during your recent stay at Best Western On The Avenue. Count on us again for another memorable hotel experience should your travels bring you our way. Thank you for giving us a glowing review, and we cannot wait to see you again!
Excellent location as very close to several downtown restaurants in a safe area. There was parking available and the newly renovated rooms were excellent. The staff was very friendly and helpful and we enjoyed our check in ans the breakfast was much better than the usual in such hotels. Definitely would come again
It was a pleasure hosting you at Best Western On The Avenue! We're delighted to know that you appreciated our convenient location and that our updated rooms, friendly service, and delicious breakfast hit the mark. We wish you safe travels and hope to host you again soon!
Stayed at Best Western because of an early medical appointment the following day. The weather forecast made us question the likelihood of making that appointment safely and on time. Couldn't have been happier with the room. Very clean, modern decor and comfortable. Will definitely stay there again.
Dear Allia, We can't thank you enough for staying at Best Western On The Avenue before your appointment. It brightens our day to hear that our well-appointed rooms were perfect for your needs. We look forward to sharing another exceptional experience when your travels bring you back our way.
Wonderful experience - not only were the rooms recently renovated but the staff truly went above and beyond! Extrememly friendly - from Danielle at the front desk, to Tabitha in housekeeping, Jim on maintenance and Dan in the kitchen. Kudos to all of these staff members for truly welcoming and engaging guests. Thank you!
Dear Shanda, Thank you for taking the time to share your review. Service is something we always want to excel in, so it means a lot to receive your praise! We will be sure to let them know of your kind words. We wish you safe travels and look forward to seeing you again here at Best Western On The Avenue!
This recently remodeled facility is staffed with exceptionally friendly, helpful staff. They are the sort of people you would like to know. We had help with food allergies from the chef. Clear concise friendly directions from the front desk. Polite competent care of the room.
Your feedback is much appreciated! It will be a joy to pass your kind words along to our team, and we are proud you enjoyed your visit. Thank you for your time, and we are eager to see you again here at Best Western On The Avenue!
From the outside, this hotel doesn't look like much. Don't let that fool you. The hotel is actually perfectly nice. No, it's not the Ritz Carlton. But it is clean, newly renovated with comfy beds. The location is great - an easy walk to good food. We were on a road trip, only passing through and this place did us just fine.
Dear Lisa, It is fantastic to know that you had an enjoyable stay with us here at Best Western On The Avenue. We're thrilled to hear our convenient location, comfy beds, and spotless accommodations made a positive impression on you and added to your memorable experience. Thank you so much for the comments, and come back soon!
Our stay was excellent! Looks like the building and rooms were just recently renovated as everything seemed brand new. Staff was very friendly. Breakfast was excellent, eggs were made fresh not from powder. We would definitety recommend this Best Western and would not hesitate to stay here again
Dear Podgie, We work diligently to ensure that our guests receive the quality experience they expect and deserve. It brightens our day to hear that we were able to provide you this during your recent stay. We are thrilled to know as well that you were impressed with our buildings and room features. It is an honor to learn of your plans to revisit us at Best Western On The Avenue, more so to earn your recommendation. Please know that we will stay committed to providing the most excellent service and accommodations that will make us deserving of your trust.
Rooms have all been freashly updated with a lot of attention paid to making guests comfortable. Breakfast area was best in class. Parking lot was easy to access and exit. New walk in shower needs a soap / shampoo shelve added and a curtain to keep water inside the shower.
Dear Rory, It delights us to read your lovely comments on our newly updated rooms, fabulous breakfast area, and accessible parking. Your insights regarding the bathroom will be reviewed with the team as we continually work towards improving our guest satisfaction. Should you revisit Buffalo, count on us at Best Western On The Avenue for another splendid stay!
Staff was very nice but the hotel had limited to no hot water for showers in the morning of 11/24/2019. We had numerous rooms rented due to a wedding down the street. The hotel is located near Allen street and numerous places to go for a cocktail.
Dear Ernie, Thank you for your recent visit with us. While we are glad to hear that our service made a great impression, we are very sorry for the maintenance concern that you noted. Rest assured, our team is working on the problem. Should your travels bring you back to our outstanding location, we would be honored for the chance to better demonstrate our true value. Please consider us.
This is a very nice comfortable hotel with exceptional employees. Located in the downtown Allentown area of Buffalo. The area is a mix of residential, business and restaurants. The hotel has 5 floors and free parking. Ample walkable restaurants. Gas station/convenience store and Tim Horton's across the street. We were greeted and checked in by Shareh (I'm sorry if name is spelled wrong) who was one of the nicest informative front desk employees we've met in a hotel. We didn't have to ask about the hotel, the area or nearby restaurants because she happily gave us information without having to ask. This is a great first impression! Our double queen room on the 5th floor was modern and immaculate. Nice size tv with plenty of channels, Mini fridge, keurig with pods. The beds and pillows were very comfortable. The bathroom though on the small side was newly renovated and immaculate. Breakfast is included. It was good especially the coffee. We loved seeing Sinba the parrot in the lobby! I must emphasis every employee we encountered went out of there way to be kind and helpful. We will definitely stay here again.
Dear Lisa, Thank you for choosing Best Western On The Avenue! From our staff to our comfortable setting, we are happy these aspects were great for you. We trust your time in the city was wonderful, as well. We wish you the best and look forward to providing you with exceptional and well-apportioned accommodations again!
The space was beautiful and the staff was very nice and pleasant. Breakfast was delicious and had a lot of variety for the picky eater. It was relatively easy to find the sapce and there was a nice selection of restaurants within walking distance. Simba, the female, Gray African parrot was a special treat in the lobby.
Dear Dally, Thank you so much for your encouraging review! We're happy to hear that you enjoyed our beautiful facilities, friendly staff, delicious breakfast, and convenient location. Also, we're glad that you liked Simba. From all of us here at Best Western On The Avenue, we're grateful for your business and hope to have you back soon.
Sorry for the late review but I need to leave a postive review of this lovely hotel. Shame we were only there for 1 night but a big thank you to the staff including Troy the manager for such a friendly welcome and all the good advice. Loved the room and breakfast was fab as was the staff serving. Would love to stay again. Location was good and about 10-15min walk to the street train where it becomes free to use. Free parking was also a bonus!
Thank you for finding the time to express your positive thoughts on your recent stay at Best Western On The Avenue. From our lovely room, ideal location, and efficient parking to our delectable breakfast and great hospitality, we are thrilled that we succeeded in delivering a phenomenal experience for you. Your return is much anticipated, and we wish you all the best in your travels!
Good location, easy to get to with adequate free parking. This is my second stay here in six weeks. Excellent breakfast and the gentleman in charge of the Breakfast Room is doing a fantastic job. The place is kept spotless and well kept. I also found him extremely courteous, friendly and helpful.
Dear Teddy, It was a pleasure to welcome you back during your most recent visit! We're thrilled to hear that you had such an enjoyable stay and appreciated our excellent location. It's also good to know that you had the opportunity to try our delicious breakfast menu and we look forward to sharing your kind words with our breakfast team! Thank you so much for taking the time to share your positive feedback, and it would be wonderful to welcome you back the next time you're in the area!
Out of 3 weeks on the road the bed at Best Western On the Avenue was the most comfortable of all the places we stayed. Danielle at the front desk was very friendly, efficient and helpful on our arrival. Our room was clean and comfortable. Breakfast was fresh and plentiful. The breakfast room chef was friendly and informative. The location is handy to restaurants and places of interest. Would definitely recommend this Best Western hotel.
Dear Kathleen, It's delightful that you loved the comfort of your room, the efficiency of our staff members and the convenience of our location. We hope you can savor more of our delicious breakfast on your next stay at Best Western On The Avenue!
Went with my daughter and she met her favorite pet, polly the parrot in the lobby. The staff was very courteous and helpful, well trained. Ultra modern European styled rooms with recessed lights. Beds were very comfortable with the biggest TV I have ever seen . White leather cushioned head rest on bed. Bathroom was built with no curtains , I guess that was the design, but what if kids had to take shower , the first things those little chaps would do would be to splash water outside. Breakfast was a delight with meat separated from omelet showing sensitivity towards Vegan and Kosher/halal eating folks. This hotel has those little details that lingers and remains etched in memory like the elevator with see through door that shows the entire history of Buffalo as you go up or down. All the great restaurants within walking distance from all over the world.
Dear Robert, On behalf of all of our team members, especially polly, thank you for choosing to stay with us at Best Western On The Avenue! We were pleased to provide you and your daughter with comfortable, modern amenities and unparalleled comfort. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.
Had a great stay here - room was clean and comfortable, parking available, great location to restaurants and bars downtown. Hot breakfast in the morning was good. Would stay here again if I come back to buffalo.
Dear Jamie, It is our main goal to deliver cozy accommodations and superior amenities at a great value and location, so reading your lovely comments has brightened our day. Thank you so much for allowing Best Western On The Avenue to serve you during your recent travels, and come back soon for another exceptional experience!
Great front lobby staff, hotel is clean and refurbished. Close to many eateries. Ample parking. Odd thing about bathroom shower setup - stall shower, no door or curtain. Water sprays and drips pretty far. Floor towel soaked.
Our team is happy to hear that our ample parking and convenient location were both aspects of your trip that you could take full advantage of while you were with us. While we do have man accommodations equipped with stall showers, other bathroom layouts are available with our king suite or one of our accessible king rooms. We look forward to your next visit to Best Western On The Avenue, so come again soon!
We checked on a Friday night, and were greeted by Troy. Troy was exceptionally great, quick and polite - and also stepped outside to show us how to get to the best spots in the area. Really appreciated the clean spot, with welcoming and friendly staff.
Dear Andrew, We love being recognized as a favorite here at Best Western On The Avenue. It brings music to our ears to hear that we have met our guests' expectations. Our team will be happy to know their friendly service and our spotless accommodations were the highlights of your stay. We will also be glad to pass along your commendation to Troy personally. We look forward to hosting you again in your future visits, and we cannot wait to see you again!
We loved the location and room, but it was a bit noisy being beside the elevator and highway traffic and the pillows were so uncomfortable we didn't sleep well. But the hotel was so affordable and lots if places to eat nearby.
Dear Diana, Thank you for the positive comments for our ideal location and reasonable rates at Best Western On The Avenue. We're sorry for the outside noise and some aspects of our accommodations that did not sit well with you. Had we known of your concerns, our efficient team would have taken the necessary actions to address them, which might include a room switch. Nevertheless, we are delighted this did not hinder you from having a pleasant overall experience as reflected by your five-star rating. We'd be honored to serve you again in the future!
Manager was very understanding and helpful. The team at the front desk were very cordial. They went out of their way to help us when we needed something which was unexpected. The hot breakfast was excellent. The gentleman (cook) was very cordial.
Dear Patrick, It was such a pleasure to have you at Best Western On The Avenue! We're thrilled to know that our cordial guest and tasty breakfast service became the highlights of your recent stay! Customer satisfaction is our number one priority, and we hope to have another chance to deliver this to you next time you're in Buffalo.
The property is nice and getting nicer; Sinba continues to charm as a "fowl ball." But what makes each return my family makes to Best Western on Buffalo's grand strip are the attentive and welcoming staff and manager. We will keep up our periodic visits on this excellent property which offers good value for the money and location/location/location!
Thank you for sharing your experience with us here at Best Western On The Avenue. We feel delighted and honored that we were able to deliver another comfortable experience to your whole family. To know that our convenient location and our excellent staff and management made a positive impression on you genuinely makes our day. During your next adventure to the area, depend on us again for another exceptional stay!
Room was spaceous.Breakfast was delicious .I would highly recommend this property.The manager Troy,went the extra mile to make our stay enjoyable.Hotel is very clean and convenient to downtown Buffalo.
Thank you so much for choosing Best Western On The Avenue! Our team was excited to go above and beyond to make your visit a special one. Hearing that you would recommend your stay means the world to us! We will pass along your commendations to Troy and the team. For another convenient and comfortable stay, visit us again!
Thank you to the entire staff at the Best Western on the Ave, Buffalo NY. You made our visit very accommodating and comfortable. The rooms were clean and well maintained. The rooms seem to be recently updated. The bedding and pillows were extremely comfortable. The full breakfast was enjoyable and we appreciated the gentleman who made the morning breakfast. He was very sociable, caring and accommodating. The front desk staff was excellent, friendly and accommodating as well. This hotel is close to all restaurants and attractions. We were happy to see our daughter and the Best Western made it extra special. Thank you Bill & Diane from Brooklyn
Dear Bill and Diane, Thank you for taking a moment to share your wonderful review. It was a pleasure to host you during your recent visit to see your daughter, and we're thrilled that you had a comfortable stay. We trust you were able to get a good night's sleep, and our staff will be delighted to hear your compliments. We're excited to show off our new heated carport in the near future; please come back to see us again the next time you're in town. Thanks again for your feedback and for choosing Best Western On The Avenue.
We stayed one night while seeing a show at key bank center. Woman at check in was very nice. Check in was quick and easy and she provided directions to the train which was a close walk. Room was recently redone and very nice and clean. Beds were very comfortable. Nice breakfast and complimentary coffee, tea and hot cocoa available 24/7. Only things I didnt like, I was made aware of parking situation, it was not very convenient and difficult to find. I was traveling alone with my young son, and was concerned about where they had me park. Also, our room was on the corner facing in the area of what looked like a club on our walk back from the train, spent all night listening to yelling and screaming from the streets.
Dear Lyn, Thank you for taking the time to provide us your feedback. We at Best Western On The Avenue always ensure that valued guests like you receive the phenomenal service and accommodations you expect. It is delightful to hear when we've done a great job. We are also thrilled to know that our well-maintained rooms and delectable breakfast became the highlights of your memorable stay. However, we apologize for the external noise you experienced and for the parking concern. Nevertheless, we would love nothing more than to see you again the next time you're in town.
We booked rooms here on tour for myself, two other comedians and two of our tour managers. We didn't need to get to the lobby to understand the "Pardon Our Dust" notification. It was apparent from the deafening jack-hammers in the now taped-off parking lot. Funny how they don't list these problems when you book it, only when it's too late. What they didn't tell us at all is that the hot water had gone out and wouldn't be back until the next day - after we'd gone. Nearly all of us shared stories about standing naked in a shower waiting endlessly for it to hit a temperature that was above hypothermia. It never came. Phone calls to the front desk told us that yes, there would be no hot water for our stay. No apology, no explanation other than Pardon our Dust. Dust that you can't remove without a shower. The very fact that they knew there was no hot water and could not have warned their guests before we stood naked in a shower, hoping against hope - some of us having come straight and dripping sweat from the fitness center is simply laziness, cowardice or outright contempt for the customer. The front desk claimed that the manager Troy was "out of town" and they could not issue any type of refund without his approval. I guess they must not have told the manager that the entire hotel was without hot water for two days? I left my number and still called for days after when nobody would get back to me regarding the issue. On my last call, the front desk woman shrieked at me "YOU'RE NOT GETTING ANY REFUND!" and hung up. To anybody who attended our show at the Tralf Arts Center, we apologize if we stunk like a gym locker during the meet and greet. Blame the Best Western. Because they won't accept any responsibility themselves. Remember that you can always dispute the charge thru your credit card when a manager isn't even willing to speak to you.
It was brought to attention that our hot water tank temporarily wasn't working between the hours of 3pm to 9 am the following morning. I truly apologize for the inconvenience it caused you. It is very rare that something like this happens. We do everything we can to make sure our guests have an exceptional stay. Over the past year we remodeled our entire hotel. Our rooms are brand new and I believe they look outstanding. We offer a full All American Breakfast for you and your guests staying the night. We are in the final stage of our renovations and that is the parking lot. We have installed a heated driveway for loading/unloading your luggage during the winter time. The sign you read that said 'Pardon Our Dust' is a polite way to say we are doing renovations. I assure you, nobody left our property covered in dust. Customer Service is most important to my staff and I. Unfortunately, I was out of town when this happened. I have spoke to my staff regarding this incident. They informed me that you booked your reservation through a third party website, any refunds have to go through them. That is one of my responsibilities. To my understanding, she had explained that to you. However, nobody came down swearing, yelling and acting unprofessional other than you. We treat our guests with respect and I expect my staff to be treated the same way. That's just good business. You and I would have had the opportunity to talk had this not occurred. And I'm sure you would have been more than satisfied with the outcome. Unfortunately, due to your behavior and lack of respect towards my staff, that never happened. Instead, you called Best Western and were issued several thousand Rewards Points for your inconvenience. I would have done more! After reading everything you wrote, It validates what my staff had told me. I noticed you have posted this on every social media site you could find. You will find my response to be the same on all sites. Like I said, I am truly sorry your stay wasn't exceptional, I wish the outcome would have been different. Sincerely, Troy
We picked this due to location and it was a great choice. Rooms were clean and quiet. The concierge staff is extremely helpful, and very friendly. Some good suggestions for dinner nearby. Kudos to all of them. Dan insures that everyone has a great start to the day by having a variety of healthy and tasty items all morning long in the restaurant. He is a terrific host, and is also a trove of information regarding places to see and how to get there.
It was a pleasure hosting you at Best Western On The Avenue! We're thrilled our clean, quiet rooms were exactly what you were looking for and that our friendly staff made you feel welcome. Thank you for the wonderful review! We look forward to seeing you again soon.
It is undergoing outdoor renovation so it's not easy to park. And where you have to park is inconvenient when you're bringing your luggage in and out. But besides that, have no complaints. The front desk staff, Danielle and Ashley, were very welcoming and Dan, the breakfast host, really made you feel like you are important.
It was a pleasure to welcome you during your recent visit. We're delighted to hear that we were able to deliver an enjoyable stay and that you received efficient service from our team; we look forward to sharing your kind comments with Danielle, Ashley, and Dan! We appreciate your feedback regarding the parking location as this enables us to constantly review and improve guest satisfaction. Thank you for taking the time to share your valuable comments, and we hope that you'll come back and see us again soon!
My hubby and I stayed at the best western for a one night stay. We came to Buffalo from Toronto to see a Chris Brown concert. The hospitality we received was excellent. There was free parking and breakfast included. The room was very spacious and modern. The breakfast was quite a spread from eggs, sausages, cereals, bagels, fruits and juices. Probably the best breakfast I've had included in a hotel stay. The staff are so welcoming and friendly. The young girl cleaning the rooms was so sweet as we had a quick chat in the elevator about the concert I had attended the night before. When we come back to Buffalo, we will without a doubt come back to this hotel as its the best hotel we've stayed in the USA by far.
Dear Rina, It is great hearing from you! We are glad that we've got you covered during your recent trip to catch a Cris Brown concert with our top-notch hospitality as the highlight. It is good to know as well that our wide selection of food items filled you and your husband enough to continue your journey the next day. Also, your positive comments regarding our complimentary parking and well-kept accommodations are much appreciated. We are grateful to hear that on your way back, Best Western On The Avenue is still your preferred hotel. Our entire team is thrilled to welcome you back! Happy and safe travels ahead.
Overall the hotel was fine breakfast good. Elevator went down for 2 of the 3 days we were there. Said they needed a part. We were on the 5 th floor. Huge inconvenience. No offer to adjust rate only at the end of 2nd day when we complained again did they even offer to move us. Too late at that point. Then they told us we could use at our own risk. Not terribly professional.
I am truly sorry for your inconvenience during your stay at our hotel. I truly understand how frustrating it would be having to take the stairs five stories to get to your room. Our elevator is now working perfectly. We truly appreciate your loyalty to Best Western. I have applied 3000 Best Western Reward points to your account. If there is anything else I can do for you, please don't hesitate to call me. Sincerely, Troy
We are frequent guests at BW hotels and this was the nicest stay in a long time. This was our first time at this location and had no idea what to expect. It was just a one night stay to watch a Bison's ball game.The rooms and interior were newly renovated and the staff was friendly and very helpful. The girl at the front desk recommened places to eat and have a drink. Every restuarant/pub was as wonderful as she said it was. We will absolutley return!
Dear Laura, It was a pleasure to know that our comfy rooms and superb service at Best Western On The Avenue delivered the great experience you deserve. We look forward to hosting you again for another ball game or any vacations you will have in Buffalo. See you soon!
Our stay was very good! Rooms are clean and comfortable. Staff were friendly. We really appreciate Dan who worked very hard to provide a lovely breakfast. He was very attentive and pleasant to the guests. Thanks Dan!
Dear Keenan, Thank you for taking the time to let us know that you enjoyed your stay. It is great to hear that you found your room to be clean and comfortable and our staff friendly. We are glad you enjoyed our delicious breakfast. Thank you for letting us know that Dan provided the excellent customer service we pride ourselves on. We look forward to seeing you again when you are next in Buffalo.
No difficulty finding hotel Due to outside construction Parking was difficult, But staff fixed the issue, We parked on the road and they fed the meter. Rooms were recently updated, they were clean and up to date. No difficulty with the WF and the beds were very confortable. Breakfast was better than anticipated with ample hot food,juces and fruits. When I mentioned that I had a gluten intolorance, the gratious cook prepared some turkey GM sausages for me. They were very accommodating for all our needs. I would stay there again if the opportunity arose.
Thank you for choosing to stay with us and taking the time to give us your valuable feedback. It is great to hear that you found your room to be clean and comfortable and our staff friendly and accommodating. We are glad we were able to provide you with a delicious gluten-free breakfast. We do apologize that there were some issues with the parking situation and are glad we were able to resolve the issue. Please come back and see us again when you are next in the area; we look forward to welcoming you back!
The breakfast offerings included home made oatmeal and properly cooked scrambled eggs (not runny, but not cooked dry). You have a real asset there. This was the best breakfast we've had in some 20 motel stays in 2019! Our compliments to the person in the kitchen.
Thank you for the recent stay and for the review. We are so happy that you enjoyed our delicious breakfast selections, our homemade oatmeal is always a favorite. It is such an honor to receive such wonderful feedback. Please choose to stay with us again the next time that you are in the Buffalo area.
The service was quick and great , the facility is close to everything, downtown , uptown taxi or uber walking distance or biking distance. Just not enough parking. Now you are making me upset. i do not have to write up to 200 characters
Thank you for taking the time out of your day to share your thoughts! We're thrilled that you had an outstanding experience, and it sounds like our service played an important role. We love helping you make the most of your time in our wonderful area! When you are back in town, trust in us again.
Beautiful renovated hotel. Awesome staff and location. Very clean and comfortable. The staff were so helpful and friendly. Very close to restaurants and tourists sites. Not far from the very beautiful waterfront.
Dear Pauline, Receiving recognition for our friendly, hardworking team always brightens our day and we can't wait to pass along your kind words. It's also a delight to know that our prime location was convenient for your needs. During your next visit to Buffalo, depend on us again at Best Western On The Avenue for another full-value experience!
Easy free parking right out the front door, extremely pleasant and helpful staff, clean functional rooms - and plenty of restaurants within a short walking distance to choose from. Free internet, breakfast was great, thanks to Dan (Breakfast Chef) who went out of his way to be helpful.
This was a last minute trip to Buffalo for a few personal reasons. The BW was near where I wanted to be. Helpful front desk, good clean quiet room. Hotel overall was quite clean. Business centre at the front. Free parking on the property. The breakfast is not good, but it's the same breakfast as at other BWs. A little pricey, but I guess that's to be expected last minute on a Saturday in July.
Recently renovated, excellent place to stay. Great location close to many good restaurants in a city. Nice, friendly staff. Clean rooms. Comfortable mattress. Everything you need for a good night stay. And you also get amazing hot breakfast and wifi. Kids enjoyed a parrot (Simba) in a lobby.
Good location for downtown Buffalo. Close to the free tram to the waterfront. Restaurants nearby. Parking. Standard breakfast. Room was what you'd expect from a Best Western. very helpful staff on the front desk.
The front desk gal was awesome! Thank you for your hard work! Wish I could remember her name! Breakfast was great! Overall very impressed with this hotel! Even the security guard was friendly and helpful!
My friends and I took a trip to Texas (my friend, her daughter, and myself) and we booked this hotel for one night. It was right next to the airport, so the location was good. The price was cheaper than the other places. The staff were awesome and went above and beyond to help us. (brought a shuttle at 1AM when we arrived back) The reason why I am giving it 3 stars is that they double charged. I used my card to pay for the hotel room and my friend used her card to pay for her car to be on the lot. When we did that, they charged my friend for the hotel as well. So, they did two charges of 92 dollars. When we pointed it out to the lady, she did not fix it but instead took other people to their shuttle. Because we were also on our way to the airport with the rest of our group, we could not stay and wait for her to fix it. Then when we got home at 1AM we did not get it fixed then either. We showed her the charges on our phones, as we have a bank app. She said the charge would be removed in a couple of days. We were gone for 6 days and the charge is still not removed.
The hotel was very nice. There is not a thing tht we could complain about. From the reception desk when we arrived until the departure, this hotel satisfied us. It is well located. There are nice restaurants very close by. Would certainly stay here again.
We arrived late and just picked the hotel from the road. The person at the desk wen out of her way to help up get our truck and trailer parked in their small parking lot. They made arrangements so it would not be a problem for us. The entire hotel staff could not have been nicer. Simba, the gray African parrot in the lobby was a really pleasant addition.
We stayed at the BW on the Avenue for four nights. KS room with fridge, nice shower. Toilet and shower separate from the vanity/sink, which is near the entrance. Good price, comfy room, and very quiet. Also, located very centrally - we were able to drive to most of the things we wanted to see within 15 mins. or less. We just happened to be in Buffalo for the weekend of “Taste of Buffalo”, and it was about three blocks from the hotel. There are plenty of restaurants nearby(within walking distance). The breakfast was good - we ate there every morning, which is a first, as hubby is not a fan of most complimentary hotel breakfasts. Good selection - oatmeal, cereal, bagels, English muffins, toast, scrambled eggs, boiled eggs, potatoes, some kind of meat (ham and sausage while we were there), as well as yogurt, fruit, and toppings. The gentleman who oversees the breakfast room is named Danny, and he is a jewel - very attentive, keeps the place stocked, and generally makes life good for everyone in the place.
Stayed one night at this hotel. Looks newly renovated & well maintained. Staff were very friendly. Breakfast was great with many food options. Only negative is the fitness room cardio equipment which is older & not in the best shape. Would stay there again when back in Buffalo
I stayed here for a week. Five minutes to Buffalo General Hospital. Large, tastefully redecorated, room, kind and helpful staff. A fresh hot breakfast each morning and 24 hour coffee, tea and hot chocolate. The ownerj helped me load my car on the morning of departure.
Here for the night and it's nice. Check in there was only one lady checking us in and a line up. She was great though. Explained to all of us the run down of the place. Their bird at the front desk is so cute. Watch out though she will bite. (More than enough signage stating that) comfy cozy room with lots of restaurants in the area. I would stay here again.
Located just north of downtown Buffalo, the Best Western Avenue provides an exceptional guest experience in a great location. An easy walk to Allen Street and Elmwood Village arts district as well as the medical campus, and about a mile north of downtown and the theater district. Rooms are newly renovated, comfortable and quiet. Staff is always very hospitable and outgoing. Solid comp breakfast as well with a variety of hot and cold choices.
The hotel was in a good location, close to downtown. Didn't have any issues. Hotel was a little outdated on the outside, but they were doing some construction. They had an updated lobby. The hotel was very quiet.
Perfect location.. Only 10 min from Peace Bridge, Lots of good local restaurants within walking distance,. good shopping. Recently renovated, very clean. Comfortable beds. Wonderful breakfast. Have stayed here twice and have not been disappointed. Planning to stay here again.
Wouldn't consider staying anywhere else while in Buffalo. We've never been anywhere else where the staff treats you like family. Rooms and furnishing were recently updated and are quite comfortable. You just can't beat the complimentary breakfast. Everyone goes out of their way to make your stay enjoyable.
Stayed here for 2 nights with 2 children aged 7&9. Great location. 20 Minute walk to downtown along millionaires avenue so plenty to see on the way. Receptionist recommended some good eateries and was really helpful. We chose this hotel because of the free parking and had no issues finding a space although it was rather full. Only downside for us was the breakfast guy was really overworked and couldn't keep up with the demand. Hot food was frequently empty and when refilled people swarmed on it like locusts. They could really use more staff in the morning. Would recommend this hotel for Downtown Buffalo and would stay again if retuning.
The hotel was squeezed in a narrow lot, therefore it was not your traditional feel. It didn't matter as they staff was great as was the value. I would stay here again for sure. Sometimes you don't need the lap of luxury to be comfortable.
The rooms are large and just spotless! Wow! Great service. Great location for business in the city. The bathrooms are also large, towels soft and fluffy and BIG enough. Great place to stay and I will definitely stay there again.
We chose this hotel because of proximity to the Dept of VA Affairs as my husband had an appointment there. The BW website said a crib would be available, which we needed for our baby daughter. We confirmed this via email and phone call before we arrived. We checked in and a $7 crib fee was itemized on our bill. The website does not mention a crib fee. I stated this to the check in clerk and her only remark was, if you don't want the crib I can take it off. We needed a crib so we kept it and paid the charge. Upon entry to our room, the "crib" was a pack n play. The pack n play was dirty, having brownish stains scattered down the side netting. We also requested late checkout and the best they could do to accommodate was an hour later than normal check out time. Our hygiene product samples, such as shampoo and lotion, were also covered in what looked like coffee stains. Not sure if they were new samples or had been there from a previous guest and were not replaced during room cleaning.....
I am truly sorry that your stay with us was not exceptional. Any product that was unused from guests in your room, prior to your stay, is supposed to be removed and thrown away. I was not aware of any product in your room that had coffee stains on it. Our rooms are inspected by myself and our Supervisor. If there were any stains at all on our amenities in the room, I am truly sorry. We will discuss your concerns with the Crib as well. I will try calling you on the number you provided. I will do my best to make this right for you. Meanwhile, don't hesitate to call me at your convenience. Sincerely, Troy
We came from California to see our son as he graduated from University at Buffalo. This hotel is in a great location, very walkable downtown with lots of restaurants just a stones throw. The hotel is undergoing renovations but we never heard a noise. Our room is so nice. Brand new everything in our rooms and a beautiful (although small) bathroom. Seriously, it's very nice. All the staff we've met are super nice - every one of them. But a special shoutout to DANNY who made our breakfast (complimentary, by the way) experience very nice. Just a very nice guy who was going a GREAT job. If we ever come back to Buffalo, this will be our go-to hotel in the downtown area. Two thumbs up for this hotel and its staff.
Place is very easy to locate, nice and safe. There is many parking spaces. The front desk is very helpful and kind. The rooms are very clean and comfortable. The bathroom is clean and nicely set up. The TV is easy to use. Décor is very pretty. So many Restaurants and bars in walking distance. The bird in the lobby is so nice. The elevators are extremely interesting! Breakfast was clean and many items to choose from. If you need anything the gentleman working is right there for you. Excellent hotel.
Free parking, friendly service, very clean, spacious, updated room in a great location! Breakfast, internet and a gym, even the Sunday newspaper were included! Located within walking distance of shops and restaurants. We had a great stay!!!
This is the third time we have stayed at this Best Western. Great location, the staff is very friendly and helpful. My husband thought the bed was more comfortable than ours at home! Breakfast bar great way to start the day. Highly recommend for your stay in Buffalo. Free onsite parking too1
In case you might be unfamiliar with the term "silk stocking avenue," it references the area in which wealthy people once lived. Today this area still sports an eclectic collection of prized mansions lovingly cared for over the decades. In the midst of this is an elegant hotel with first rate staff, rooms of pure class and modern, and location-location-location for easy walking and dining. The price--very modest. Check it out and then be sure to check in.
BED WAS SO COMFORTABLE!!! I would buy that mattress for home!! It must have been a brand new mattress, as the room was just remodeled. Have stayed here over 40 nights in last 10 years. They have recently remodeled most of the rooms. Remodeled rooms are very nice. Parking is tight but free for hotel guest. Free breakfast is good. Simba the parrot, the property's lobby mascot is a friendly face every time I stay here.
In general a nice hotel in a good location. But bring your own pillow, the pillows they have is very uncomfortable way to high and hard. Both me and my wife had neck pain the day after. We asked if they had other types of pillows but no luck. Sad because we never had this experience in a BW before.
Checked in for 1 night. The front desk woman was extremely nice and friendly! Suggested a couple places to go, which were walking distance. the place was very clean and the rooms were great! breakfast chef was awesome - very tentative to every guest! Offered to make waffles and deliver for a family!! The morning desk woman was very nice as well, just didn't have a chance to talk much to her. Would absolutely stay again and recommend!
A welcoming, familiar, friendly and favorite “chain” offering comfortable beds, hot hot water, and bountiful breakfasts. We are always greeted like family and thanked for our loyalty. We always look for B W when traveling FIRST!
The hotel is in a great part of town convenient, and easily accessible. I would gladly return to this property again. I felt safe, the parking lot was well lit, and the room was very up to date! I use to be a General Manager of Holiday Inn, and attempted to book at their facility just down the street. The customer service there wasn't nice so I decided to stay at Best Western... 1st time I've ever stayed at Best Western and I will be staying with them in the future. Give this property a try!
I found this hotel on line.. and I was impressed by the reviews. my family ended up reserving the room for our 2 day trip to Buffalo. We arrived and the front desk clerk Danielle was truly amazing. Everything was so easy and quick . The staff was friendly and very helpful. Our room was spacious and clean . I will definately stay here whenever we return to Buffalo.
Our room was very nice. The hotel and the room looked new, fresh and clean. The beds were amazingly comfortable. All the hotel staff from the registration person to the cleaning staff were very friendly and helpful.
Came for one night for the Broadway show. Very nice and clean. The sleeping was quite and comfortable. Good noise isolation, despite the hotel was full we didn't hear anything . The Internet worked good. Breakfast also was good enough. Recommended.
Interior remodeling being done on our stay but, had no impact on our stay. Exterior needs work and parking is an issue with tight, limited space. Staff very friendly and helpful. check in and check out simple and fast. Breakfast was plentiful with basic, limited, selections in a casual area of suitable seating. Warmer friendly feeling upon arrival to departure.
Thank you for the review< i will pass your comments along to our staff. Yes we are still remolding and the exterior will be finished in the spring, Were sorry about the parking but we will have more spaces in the spring. Next time your in Buffalo please try us again. Thank you, Troy
I recently travelled with a large group of high school and middle school students (38 people in total). Troy and his staff took great care of us during our two night stay. It was very easy reserving the such a large number of rooms (we booked 20). Troy was very understanding when the number of participants changed (it changed almost daily in the weeks leading up to the trip). He even helped me find two local restaurants, both very close to the hotel, that could serve such a large group, even calling to inquire on my behalf! I felt like family. The type of attention to detail and the genuine consideration Troy and his staff have is unheard of these days. I could tell they wanted the youth to feel safe and enjoy their time. If I find myself in Buffalo again, I will certainly stay here again!
I have stayed at this property for my trip to Buffalo for the last three Years everytime I go the place keeps Improving the staff is great the rooms are updated and clean the Breakfast is fresh and plentyful
My husband and I took our daughter to see Cats at Shea's and were very pleased with our stay at Best Western - On the Avenue. Located just off 33 West from the NYS Thruway, it was very easy to find. We arrived around 12:00 and were immediately checked in to our room on the 5th floor. I could tell this was the remodeled section of the hotel that I had been reading about. Our room was spacious and nicely furnished. We took an Uber to the theater, which would have been easy to walk to had it not been so cold! After the play and dinner we were ready to relax in the comfy beds for the night. I couldn't believe the next morning how quiet it was - we couldn't really hear any traffic noise and definitely did not hear anything from our neighbors or in the hallway. We enjoyed the free breakfast the next day and the complimentary newspaper left outside our door as we headed out for the drive home. We would definitely chose this hotel again upon a return visit to Buffalo.
Located 2 miles from the Keybank Centre which my wife and I walked to the Sabres game. This recently renovated hotel was immaculate, the service was great and the hot or cold breakfast included was as good as most restaurants. The hotel greeter, Simba, a 20 year old parrot sits atop the front desk computer monitor and greeted us upon arrival.
Helpful staff, fast check in. Very clean hotel, Nice breakfast. Less then a mile to Shea's theater. Cant think of anything bad to say about this hotel. We have stayed here a couple of times this year.
Great location, close to many amenities, museums,finest restaurants. Clean newly renovated comfortable room. Good included breakfast with sausages,eggs , pancakes etc. ... What else you need? And they have a real parrot at reception saying: "Hello"to you.
Everything was great. Only one fly in the ointment. There is inadequate parking when hotel is full up. Returned from the concert only to find NO PARKING available. I talked to the desk clerk. She said there was nothing they could do, and that upper management was aware of the issue. I was told I could park our car across the street at a professional building, but they could not guarantee its safety from vandals or from it being ticketed or towed. They did say that the hotel would pay for the ticket, if one was issued. I feel that there should be some kind of notice or warning from the hotel, making guests aware of this potential problem.
I understand that parking may be limited on Sold out nights. As you may have noticed, we have been under construction and we have been storing our brand new furniture in the containers in our parking lot. That takes approximately 6 parking spaces. Once those containers are removed we should be OK. Unlike most hotels in Downtown Buffalo, we do not charge for parking. And My staff will always go out of there way to find you a parking spot. And in this particular scenario, We offered to pay for your ticket had you received one. That is not our normal business practice, but I hope that was enough to ease your mind while you were at the concert. Bottom line...WE MAKE SURE ALL OF OUR GUESTS HAVE SOMEWHERE TO PARK. If there is anything I can do for you, please don't hesitate to call me. Troy GM
Had a one night stay after visiting the Anchor Bar - very close by and then taking in the Sabres game at the Keybank Center. Hotel has recently been remodeled and main areas and guest room are beautiful. Breakfast area was large and clean. Food was good and plentiful and the chef was very friendly!!
Thank you for your compliments, I believe you were trying to give us a better score than a one. We truly appreciate your business. See you on your next trip to Buffalo. Troy GM
They upgraded us from a room with two queen beds to a room with one king bed because we did not need two beds and we had the most comfortable bed we have ever had in a hotel. The hotel staff is incredibly nice and accommodating and even gave us a late check-in. The lobby is small but cozy and they have a squawky but fun surprise guest living in there waiting to greet you when you come in. The elevator is really neat so make sure to pay attention to the back wall if you get to use it. We did not have any issues finding parking, but the girl checking us in still asked to make sure we had a spot. Great hotel, and we will definitely stay there again if we find ourselves back in Buffalo.
We decided to go here for a boys weekend. Decent rooms, good rates, good continental breakfast and close to sabres and bills Games. Rooms quiet and clean. Friendly staff as well. Would definitely return here.
We stayed at this hotel because it is close to the medical college. The room was clean, quiet and nicely decorated. There was ample parking on site. The wifi worked well and the fitness room was clean and well equipped. We enjoyed the wide selection of choices at the breakfast buffet and everything was fresh. The staff were very friendly and welcoming. The manager gave us a personal recommendation for dinner, which was perfect for us. It was a short walk away, which was much appreciated after our long drive. I really appreciated the later checkout time as I was able to use the fitness room and have a leisurely breakfast before heading to a museum in the afternoon . I would definitely stay here again!
My most recent stay was a very stressful time for me and the hotel provided every need I had, I felt completely safe, the food was excellent, all of the staff was courteous at all times. I will continue to stay here every time I visit Buffalo.
Very nice downtown hotel close to restaurants bars attractions the staff was very nice helpful and friendly especially Dawn The housekeeping manager and Danielle the front desk clerk I would definitely come back
Thank you so much for your compliments. I will be sure to thank Dawn and Danielle for leaving such a positive impact with you. Also, I am not sure if you can change the score you left our hotel. The ratings for Expedia are 1-5. 5 being 'excellent'...1 being 'horrible' You gave us a 1. After reading what you said, I believe that was a mistake. Thank you again for your business. We will see you on your next trip to Buffalo. Troy GM
Very good stay. Great location - tons of great restaurants and bars around the corner. Room was well appointed and clean. Desk staff was friendly and the breakfast was better than typical continental fare. Will return.
Thank you very much for your complements, We truly appreciate your business and look forward to your return. If there is anything I can do to make your next stay even more outstanding, please don't hesitate to ask. Troy GM
We arrived at the hotel at approximately 3pm. After check-in we were told that the room was not ready yet but would be available in 5 minuts. Approximately a hour later with the lobby filled with guests waiting for rooms a manager arrived. Subsequently were told that our room would not be available for quite some time but that another room would be available shortly. Approximately 15 minutes later we finally were able to check-in. The hotel had been booked solid the day before and on the day of our stay. One would think that knowing the amount of rooms needed adequate staff would be present. Good management not only solves problems but prevents them from happening. Additionally there is not nearly enough parking space to accomodate quests adequately. The only other parking is metered on the street parking.,
We needed a place to stay near the Children's Hospital. Everything was good, except the cost was more than what we were comfortable spending. Other than that, the room was clean and spacious, the breakfast area was spacious - offering privacy to some extent, and the staff was friendly. We got there after 1am, and found there was really no place to park. The staff let us park right out front.
Very disappointed with this hotel. This hotel is under construction. Limited parking to none. Park on the street with meters. Checked in and then it took over an hour to get our room. Staff was very short and snarky. No sense of being welcomed to the area or even this hotel.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. There were an overwhelming amount of guests that arrived at 2pm demanding they get a room right away. Our policy says check in time is 2pm. But its not guaranteed. My housekeepers are scheduled 10 am to 6 pm. Not all rooms could be cleaned before 2 pm. Unfortunately, we could not clean rooms faster than the amount of guests arriving. I have been in the hotel industry for over 10 years. I have not seen that happen very often. Its common though at big resorts or in Las Vegas. You often wait longer than the check in time stated on their websites. I know my team was working as fast as possible to get rooms cleaned. Unfortunately, we fell short for not satisfying all of our guests. For your discomfort I am applying Best Western Rewards points to your account.(see the other email I sent you) Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Troy GM
Very nice rooms. Quiet and relaxing.Good location near stores, restaurants and museums. Well lit, safe parking. Earlier check-in and later checkout than most hotels.Their breakfast selection was excellent. Can't go wrong with scrambled eggs and sausage!
After reading your review I believe this score of a 1 was incorrect. FYI- a 1 means we have failed you miserably. A 5 means that you were completely satisfied. I am hoping that is the case. If there is anything else I can doe for you, pleased don't hesitate to contact me. Troy GM
Resending to correct my rating to 5. Hotel is nicely renovated and provided a quiet comfortable stay. Staff was helpful and friendly . Hotel is conveniently located near Allentown entertainment area and is walkable to downtown as well. Canadians will like the Tim Hortons across the street.
Hotel appears to have been nicely renovated. Room was very quiet. The staff was friendly and helpful. The location is close to Allentown entertainment area. Downtown aIso within walking distance if you are up for a bit of a walk. For the Canadians that love Tim Hortons, there is one across the street.
Thank you for the wonderful compliments. I noticed you gave us a 1 out of 5 !!! Was this a mistake? Your comments indicate a 5 out of 5. If you enjoyed our new rooms and were satisfied, Thank You. However, If we failed to deliver an exceptional stay for you, please don't hesitate to call me. I would like to discuss your stay in detail. Sincerely, Troy GM.
We stayed as a group of 9 attending the final Bisons home game. The manager, Troy, introduced himself to us just after check-in and gave us his card in case we had any questions or problems. Very happy with the condition, location and value of the hotel. The staff was top notch. We'll be staying here again for sure.
Great location, friendly staff, a wonderful place to stay. We can't think of a better place to stay. It's conveniently located on Delaware Avenue, walking distamce to a variety of superior restaurants and bars.
This is my second time staying here. Last year renovations were being done, but my visit was fine. This year I was excited at first to see that my room was renovated until I looked down at the floor and saw hairs on the floor on the new bathroom floor. There were no face cloths and the floor was not mopped.the new design for the bathroom is HORRBLE and uncomfortable. As soon as you walk in the room the sink and mirror are right there, a little space for a toilet and next to that a walk-in shower that can accommodate an average sized child not a grown adult. I am average size woman and not obese if I were,I wouldn't be able to fit in the shower or fit in the space were the toilet is.whoever approved this bathroom floor plan needs to go back to the drawing board. The stand in shower has no bars to hang your wash cloths, taking a shower you must stand practically on top of the shower head to get wet and your almost touching the wall because there's no space. there's no shower curtain and the water splashes into the toilet area. The faucet had only hot water. I had to brush my teeth with hot water yuck!!beds were comfortable, the TV guide channels in the directory book were all wrong, buffet was good since they added hot foods. Lastly the charcoal grey interior in the halls makes the hotel too dark and dreary.
Stopped over for one night on our way to Niagara Falls, it's really great, it's on the main street, not far from the highway, great parking too. The staff is friendly and nice, the rooms are big and the beds are comfy. Plus it's close to some nice bar and restaurants in the center of Buffalo.
We asked for and were assigned a newly renovated room which was very nice--large & comfortable with microwave and refrigerator . We were shocked, though, that the brand new VERY large shower had no grab bars. These are essential for safety at ANY age, but especially noticeable for us, as my husband has balance issues. The no door/curtain design allowed water to splash on the outer floor, making it even more perilous. Bars are a quick and inexpensive fix. Noise at night was minimal, but the construction noise in the morning was definitely noticeable and would be annoying if you wanted to sleep late. The desk staff was wonderful--so friendly and helpful. Danielle even called us a cab. Very good free hot breakfast spread with a pleasant, efficient attendant. We would definitely stay here again--hopefully next time with shower bars!
We had a one night stay at this hotel in mid-August 2018. The hotel was under renovation and there was a humid/rancid smell. The rooms were large however with old furniture and devices. They have a caged gray parrot at the entrance which is a pretty sad sight. The breakfast was very, very limited (eggs, butter, cereals and bagles) and the quality was pretty low. However, there are some pretty good restaurants nearby. The trip to the falls was a 30$ uber ride which was ok.
We found this on TripAdvisor, but did not know it was under construction until we arrived. Our room was very nice (410), but our friends had to move after the first night. I think the location is good enough that I would stay there again. The people at the reception desk and in the dining room were very nice and the manager made a point to talk to us. We walked to Tempo, Seabar, Allentown and were only a short drive from Forest Lawn, Albright Knox Art museum, Canal side and the freeway (in and out of the city).
My first room was on the 2nd floor at the end near Delaware Ave. I could see the plastic bag tossed on the landing although the windows were, well, filthy. The mildew smell was overpowering. I called to request another room and was told there were none. Then I noticed the stains on the bed skirt with matching ones on the lampshade. The upholstered chair had seen much better days in the 90's given the worn arms. Walking into the bathroom, I noticed that what must have been a significant hole had been covered with some material and thoughtfully duct-taped. This was on the tile just above the tub. Hmmmm.... I thought. It is time to demand a different room. After the somewhat harried reception clerk "called the general manager," I was given a pleasant, newer room on the same floor and very satisfied. I blame the management/owner, not the desk clerk. Why try to slip that kind of room by? Three stars because it's the average of the two rooms. (One last side note, they should consider moving out that poor parrot in its meager cage from the lobby into a pleasant home.)
This was our last stay on our 2 week trip out East. We stayed here as we were going to see the Falls. Wonderful updates to this hotel. We were in a newly renovated room which was beautiful. It had a wonderful breakfast and was a short drive to the Falls. Very nice and helpful Staff.
Best Western Buffalo was easy to find. Had free off street parking and wi fi. Staff very professional and helpful. Close to down town Buffalo sights that we wanted to see like the Naval ships and a History harbour cruise among the silos. .
Thank you Scott for the positive feedback..Were glad you enjoyed your trip to Buffalo. I hope you will consider staying with us in the future. If I can be of any assistance to you, please don't hesitate to ask me. Thanks again, Troy Tripi GM.
When you tell people you're going to Buffalo instead of, say, Columbus, OH, or Wilmington, DE, or any one of a number of more traditional sexy destinations across this great land, you can get some quizzical looks from folks. But what they don't know is that Buffalo is happening and the Avenue is where it is at. When you're staying in Buffalo, make sure to stay On The Avenue—Delaware Avenue, for those new to the scene. Hands down, it's the sexiest address in the Nickel City. Great service!
The staff are all very friendly, including Troy, the manager. The rooms are simply laid out but the amenities are what you would expect in a more expensive hotel. Staff are helpful with recommendations as to what to do and how to get there and Simba, their pet parrot (is he a parrot?) adds a bit of distinctiveness. The breakfast is always good. We always stay here when in Buffalo.
This place was very clean. Having rode our motorcycles in from Ohio, I felt the parking lot was very secure and well lit. Troy and his staff were great hosts and very knowledgeable about the area. Niagara Falls is a 30 minute ride away and there were many places to walk to nearby in Buffalo.
The hotel says that check in time is 2:00 p.m. We showed up at nearly 4:30 and our room was not ready. We had to wait another 15 minutes to get into it. No offer of any type of discount for our inconvenience. The room itself was actually nice. It was clean and apparently newly renovated. No issues at all really. Internet and TV worked just fine. Breakfast was another story: Quality of food was not very exciting to be kind. It was only 8:30 a.m. but there was only one banana out and it was so over ripe that nobody took it. If the room was less expensive it would have been a good deal. But I expected better from a big name like Best Western.
I am truly sorry that your check in process wasn't smooth and efficient. The quality of our breakfast items is set to a high standard. All items should have been fresh and appealing to the eye. I would like the opportunity to speak with you directly. At your convenience please contact the hotel and ask for me. My sincere apologies. Troy Tripi General Manager 716-886-8333
Room was clean and updated. When we checked in we were greeted by Kamisha! She was warm, friendly and extremely helpful. Upon arriving back later that night the young woman at the desk was just as welcoming! Can't say enough good things about the staff at this hotel! Will definitely come back!
This is a simple friendly family run motel, The staff are professional and efficient. This is my second visit and I look forward to coming back again. The rooms are clean and comfortable. I suggest asking for a non smoking floor and a refurbished room. The buffet breakfast is simple but adequate. Its an easy walk into the centre of town and to some great restaurants.
This hotel has been renewed with fresh style and amenities. The room was roomy as was the shower. We happened to be in town for the Annual Allentown Art Festival and this location was perfect for roaming around and getting a bite to eat at all the nearby good restaurants.
Remodeled room was nice and clean. Front desk clerks were very helpful and friendly. Was there for only one night, but would definitely stay if we had other plans in the area. Just the usual continental breakfast,(Nothing special) Reasonable rates. Was headed to Philly for a Rugby tournament and this hotel was exceptional in all aspects compared to the Sheraton in Philly.
Thank you very much for your kind review of our hotel. First, I hope you did well in the Rugby tournament. It's a great sport. In regards to our breakfast. I am not sure what time you came down to eat. We usually will let guests in our breakfast area by 6 am. However, from 7am-10am we have a hot breakfast which includes eggs, cheesy eggs, roasted potatoes with peppers and onions, sausage and hot oatmeal. Hopefully you come back to stay with us in the future so that we have the opportunity to 'fill you up' before leaving our hotel. If there is anything I can do for you, please call me. Thank you. Troy Tripi General Manager 716-886-8333
I am absolutely sick this morning from sleeping in a smoke-filled room on the third floor where three rooms are designated as “smoking rooms”. Our room is a non-smoking room, but the second-hand smoke from the hallway drifted in anyway. It's been a long time since I've been exposed to this much cigarette smoke, and now I know that I need to request a non-smoking room on a non-smoking Floor.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 716-886-8333. Sincerely, General Manager Best Western On The Avenue
We booked this location for some time to explore around Buffalo. The room we were given was recently remodeled and very clean. Another highlight of this location was the mural painted on the wall as the elevator goes up. There is also a grey parrot in the lobby that was loud and a delight to interact with.
Thank you very much for your wonderful compliments. The mural in the elevator shaft is something special. Its not often that I get comments on it. The mural extends from the 1st floor to the 5th floor. It highlights many people that have impacted our wonderful city. It also has historical buildings that have been in buffalo since the late 1800's . The parrot in the lobby is an African Grey . She has been with our hotel for over 15 years and is current 19 yrs old. Her name is Simba. If there is anything I can do for you, please call me at 716-886-8333. We look forward to your next visit hear at Best Western On the Avenue. Sincerely, Troy Tripi General Manager
This was out second time staying at the Best Western on the Avenue. The recent upgrades to the hotel are great! We really appreciated the super helpful staff--always smiling. We love the location and will be back again this summer.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 716-886-8333. We appreciate your loyalty to our brand. Sincerely, Troy J. Tripi General Manager Best Western On The Avenue
We visit Buffalo several times a year to see family, and this particular Best Western is within walking distance of two family members, so the location is perfect for us. We are greeted in a friendly manner by all staff, not just the person behind the counter. The breakfast was upgraded in the past year to include more hot items. Most if not all of the rooms on the 5th floor have now been upgraded, and, at the time this review was written, workers were on the fourth floor upgrading those rooms. We arrived on a Friday afternoon and left Monday morning, and were never disturbed by construction noise. Rooms are clean, and the upgraded rooms are very nicely done. The location, in the Allentown neighborhood, gives you the choice of many restaurants, from casual to elegant, within a five minute walk from the hotel. We will always stay here when we come to Buffalo.
This will be my first choice for future visits to Buffalo. I was given a comfortable, quiet, newly renovated room on the 5th floor. This hotel is the perfect location - walking distance to theatre district, wonderful restaurants, parks, Allentown, or just enjoy walking the neighborhoods admiring the wonderful architecture & historic sites. Or catch a local bus or Lyft to museums, attractions, lakes, parks. The staff was so friendly & helpful. A yummy breakfast offered a generous selection for all appetites & diets.
Walking distance to Allentown; only a $7 Uber ride to other areas in the city. Staff was very friendly. Room didn't have a mini fridge or microwave and could use some updating. The lobby was nicely updated and the bird was cute. Breakfast was alright, but was a nice selection. Staff was very friendly and welcoming. would recommend to others
I will not stay anywhere else when i come up from NYC. the staff is amazing and the atmosphere is comfortable as the staff treats you as if you are a close friend. the breakfast is always served early and the display is also to high standards
First, I chose this hotel for the 2p check in and the decent reviews it got. I was wrong on both. I arrived around 3p. My room was not ready. I needed to be at a wedding around 415p, just a 1.5 miles away. I asked if they had another room, they did not. They stated that it would be about 15 minutes. Wrong. At 330p, I went up to the room and stood outside until the cleaning lady saw me and realized I needed to get into the room. She then said I am sorry, that she did not know the room was needed. She apologize profusely. It was not her fault. So after getting into a nasty room, I got ready and went to the wedding. On my return, I spoke to a gentleman at the front desk claiming to be the general manager. I told him about the situation. All I got was an, "I am sorry". He also stated that he was surprised that they did not offer for me to get ready in some back room. Umm... no! I paid you money, I want my room, and I was not early, I arrived an hour past check in time. No excuses. He also stated that he would buy me a coffee in the a.m. How does that make up for the COMPLETE inconvenience that I went through. Now, to the room..... I accidentally booked a smoking room. That made the room nasty, but the cobwebs hanging down, the dust and nasty grim in the corners, the peeling wallpaper all made it that much worse. I would NEVER stay here again. I feel that it is not run very well and it is run down. I would say a positive is that for the most part, those that I had contact with were friendly. I also know that the management is going to comment and state that they always strive for greatness and they are sorry for my inconvenient stay, however I do not think that is true. Instead of taking the time to write a response, use that time wisely and train staff not to extend room check out dates to 2p when you have a booked hotel the next day and the time to deep clean the rooms.
The staff was super friendly, the hotel was nice and in a convenient location. The only downside was the parking situation, the parking lot is small and if the hotel is heavily occupied you may not get a spot. Otherwise the stay was wonderful, the facilities are nice and everything was very modern. I'd definitely stay there again when in town.
We came for a swim meet and our stay was excellent! The newly remodeled rooms were nice and clean, the bed was very comfortable and the staff was so friendly. I would definitely stay here again. they are pretty well priced. this hotel also had parking!
We stay here every year for our wedding anniversary and St Patricks weekend. Always nice clean and friendly. I would definitely recommend this hitel. Pricing is right and the right ammenities. Over all thank you Best Western for another nice stay.
Dear Guest, Thank you for choosing to stay with us every year to celebrate your wedding anniversary and St. Patrick's day festivities! We are so happy to read that you always have a good time, and that you recommend us to others! We look forward to having you again next year and congratulations on another year of marriage!
Stayed here for two days while in Buffalo and the staff was just as friendly as the first time I stayed here. The hotel is in great shape and they're doing full gut job renovations - they obviously take pride in giving the best at Best Western. Looking forward to another stay there to see what it all looks like when it's completed. The one thing I wish they would improve at this hotel - the parking. There isn't a whole lot of space and it did easily cause some issues for some.
Stayed using Rewards promotion in January. Excellent stay. Hotel has great location. Free parking, breakfast and wifi. Room was clean and good size. All Staff incredibly friendly. Would definitely recommend this hotel.
I? had the most wonderful time at Best Western, the owner was so so nice and helpful. I? was having so car trouble once I? got to the hotel and the owner was so understanding and helpful! Definitely recommend coming to this hotel!
We spent two nights for the World Juniors and any bad reviews you read are just people finding the littlest things to complain about. The staff were very friendly and helpful. The room was a good size with a mini fridge, the bed was comfortable and the pillows were pretty good too. A quick taxi ride to restaurants and of course the Key Bank Center. Great hotel with a great price.
Our stay at the Best Western was very comfortable and convenient. The staff was extremely friendly and made extending our stay easy. This was located within walking distance of many restaurants and bars as well as a quick car ride to Key Bank Center. The decor of the Best Western is different than what I remember from previous years. Much more modern and cozy.
Thank you very much for taking the time to compliment our hotel. We are glad you found your stay do be comfortable. I do hope next time you are in Buffalo, that you will consider staying with us again. I also hope I have the opportunity to meet you in person to once again say, THANK YOU for your kind words. Have a wonderful evening.
There is nothing but the Best at Best Western Hotels. Dawn and Danielle, were most helpful and courteous. They went out of their way to please us. The breakfast food was delicious. Even had a lady making eggs the way you wish. Quite a nice selection of food. Our room was on the 5th floor and had a great view of the city. The room was clean and the bed was soooo comfortable. Try Best Western, it's the BEST1
The hotel has all your basic ammenities including parking which is a nice add on for downtown Buffalo. The breakfast selection was slim but waffles, coffee and cereal were avaialble. Coffee and hot chocolate at all times was a nice touch along with keurig machines in the room.
Easily accessible hotel in a rather beautiful part of town. Really enjoyed strolling the neighbourhood and admiring the architecture. Check in was easy. Room was typical of most BWs, spacious enough. Clean on the surface but needs a deep clean; dust in the corners, general grime from wear and tear. What surprised me most was the quietness of the hotel. It was fully booked for a Saturday night, with plenty of eager tailgaters, but the halls were silent. Enjoyed a good night sleep in a comfortable bed. Breakfast was nothing special, but included in the price. Would prefer a wider variety that is competitive with other chains that offer a hot breakfast. The stay was decent, the parking was free and the rate was fair. If returning to see another game in the Buffalo area, wouldn't hesitate to stay here again.
The comfort of being at home combined with excellent service and accommodations this is my favorite place to be whenever I'm in the Buffalo. The entire staff is always very friendly and respectful hands down the best place I've ever experienced such service.
We traveled from Pittsburgh-Buffalo looking for a hotel that would be close in walking distance to bars and restaurants, and not far from the arena. The Best Western staff was warm and welcoming, and Troy, the manager was on site to greet us. You could tell that he wanted us to have a great experience at the hotel and was sure to make our stay memorable. The hotel was recently renovated with new furniture and the beds are super cozy! I recommend this hotel if you want to be close to everything (not just sport venues).
Grateful for the warn and friendly stay during a critical time of being in the area due to a family medical emergency which required staying in Buffalo a month and a half. The staff was helpful, supportive, and extended a professional and extremely courteous connection during this emotional experience. I remain ever grateful and would most certainly visit again, under different circumstances.
We went to Buffalo to shop and attend a Patriots @ Bills football game. Location was very convenient to everything and parking was free. The room was large, clean and quiet. I even had a whirlpool tub in the bedroom which unfortunately we didn't have a chance to use. Staff were pleasant, friendly and accommodating. Excellent overnight experience.
I had forgotten my iPad in the room , the maid found it and immediately took it to the front desk who then called my cell phone to advise me. I was only 10 min away from the hotel. I was on my way home which is. 2 hr drive and across the boarder. So congrats Best Western for haveing such great staff.
We stayed for a night while visiting a sick relative. The room was clean and comfortable. The hot tub was relaxing! I slept very well. And in the morning, it was so nice to come down to breakfast already made! Oh, and the coffee was excellent. I would highly recommend.
This hotel was staffed by lovely people, but it not look or feel clean. One lamp in the whole room, old wallpaper (slightly stained). The TV's don't accept HDMI connection - why? My kids couldn't watch the movies we brought. The heater broke on the second night when it was 20 degrees out and we didn't realize until morning when it was just blowing cold air. The toilet barely flushed unless you pushed it as hard as possible and held throughout the entire flush. The water in the shower was either ice cold or scalding hot. No thanks!
Dear Guest, Thank you for completing the survey regarding your recent stay at our property and for your compliments of our staff. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using all the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I wish you would have told us about your dissatisfaction with your room while you were here as we never want a guest to leave unhappy. We are currently remodeling and all the points you made are being addressed. I hope you will consider staying with us again once the remodeling is complete. Thank you again for taking the time to let us know about your experience.
LOVED our stay at this Best Western. Staff was extremely friendly and helpful. Breakfast was carb heavy, but very clean and cozy environment. The room was also clean and cozy. The parking attendant even went back outside in the cold weather to get our license plate number for the check-in paperwork. We appreciated the extra mile the staff went to to make sure we had a comfortable stay.
My wife and I stayed at the Best Western on the Avenue for a short two night get-away. We had never been to Buffalo, so we didn't know what to expect. Our experience was great. From the housekeeping to the front desk, the staff was very friendly and very accommodating. Our room was spacious and very clean. The pricing was very reasonable. The location of the hotel was very close to trendy restaurants and the downtown area. Should we make a trip back to Buffalo, we will definitely stay at the Best Western on he Avenue.
experienced very poor customer service and cleaniless of hotel room overall on my most recent trip. stained sheets upon check in, called to have them changed while we were out of the room, came back and no new clean sheets or attempt at changing the bedding
Dear Guest, I am so sorry for your poor experience. We strive to make every guest's stay an enjoyable one and our head housekeeper has been made aware of all your concerns. I hope that you will consider staying with us again to give us another chance to provide you with the exemplary service that you, and every other guest deserves. Thank you for taking the time to address the issues you dealt with during your stay.
Feel free to stay here. That bed was so comfortable that I almost missed breakfast, which was beyond my expectations. Add to that the wonderful staff (Kemisha comes to mind) and the heated lights in the bathroom, I would definitely stay here again if given the opportunity.
This place is everything I expect in a best western. The hotel is clean, staff was beyond friendly, and the breakfast was basic but good. It's nice to have off street parking in the city, and there's a security guard in the parking lot after dark. African Grey Parrot in the lobby is a neat touch too. Keep up the good work!
The Best Western on the avenue met all our needs, clean, comfortable and the staff was helpful. The nearby restaurant had fantastic ribs. We visited a number of architecturally significant buildings in Buffalo and had a very good experience at all of them.
This hotel was extremely clean, great down town location, and the staff (All staff) were amazing and helpful. Everyone was able to assist with any needs, and had information on local amenities. Parking included is a great addition down town.
The staff at this hotel went above and beyond to help make our stay comfortable and enjoyable. The breakfast attendant took pride in 'kitchen' and made sure everything was stocked and fresh. The receptionist helped with directions for area sightseeing. The room we stayed in was newly remodeled with large flat screen, modern furnishings and comfortable beds.
My experience at the Best Western On the Avenue was excellent. The front desk (Dawn and Staff) are very Friendly, Courteous, and treated me with Respect. The hotel is in a great location. The rooms are Comfortable, Clean, and the breakfast is excellent.You can't ask for a better stay at a hotel in Buffalo!
My wife and I used this hotel as a base for two nights whilst visiting Niagara and Youngstown - yes, we could have been closer to both, but online this looked a decent hotel in a decent location. And it is!! Nicely located close to all sorts of restaurants, bars, etc, and within easy reach of roads heading north, with ample free parking - why wouldn't you stay here? I note earlier reviewers have mentioned stale rooms and decor - I can only say that we must have had one of the refurbished rooms as there was nothing at all that wasn't 100% spot on in our room. The bed was super-comfortable, the pillows soft but firm (if you know what I mean) and the temperature control was easy and effective. In truth, there wasn't much of a view (looking down the road, northwards) but we only used the room to sleep in and our eyes were closed!! The breakfasts, whilst self-serve and not including anything cooked (apart from cold hard boiled eggs, and waffles, bagels and toast you prepare yourself) were excellent and there was enough choice to suit 99% of tastes. There was plentiful coffee, tea, hot chaocolate and hot water, and juices. The staff were very friendly and welcoming, and very informative - when asked about our plans in the area, the front desk staff gave plenty of tips on what we'd chosen to do. In the reception area there is also a parrot (called, strangely, Simba - simba being the swahili word for "lion") who is sometimes allowed out of his cage to wander around behind the reception desk, and he's agreat way to lose a few minutes! Overall, an excellent hotel with excellent staff in an excellent location. Recommended? Absolutely. Will I return? Next time I'm in Buffalo, for sure!!
The hotel is located close to the down town area and in a vibrant area of Buffalo. I would like to believe that the room was clean, however the hotel decor, linens and furniture was old and tired, and really needs to be changed and updated.
Dear Guest, Thank you for complimenting our perfect downtown location! We're sorry to hear that you were disappointed with your room. We are in an ongoing process of remodeling our rooms and hope that you will consider staying with us again so you can see how it all turns out. We are confident you will love the new room just as much as you enjoy our location!
My husband and I were in Buffalo overnight for a show. We found this Best Western to be clean, and all of the staff very helpful and friendly. Our room had just what we needed and was clean and comfortable. Truly a good value!
Everything was really nice and the staff were very friendly. Any problems were looked after right away. Comfortable bed...not so much the pillow. We would have loved to have the opportunity to swim but enjoyed our stay just the same. We would definitely stay here again!
Excellent service while staying at this hotel during a health emergency. Everyone was very helpful and kind. All front desk staff including Troy and Danielle were very helpful. Easy walk to Buffalo General Hospital.
This place is ok if you are looking for just a place where you can rest after seeing some tourist attractions it's close to everything shops restaurants and offers transportation as well. At niagra falls you can find lots of shops where you can buy souvenirs and some fast food as well.
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer great experiences for future guests. We're glad to hear that you enjoy our location and hope that you will stay with us again!
Well done rooms, clean, easy to get to, parking lot is tight but worked out, and area of town is nice. I would stay in this hotel again in the future. Breakfast options were fine as well. Close by 24 hr drugstore as well.
This is an awesome hotel with awesome employees. I would recommend BW to any and everyone. I booked at the very last minute and BW DIDNOT DISAPPOINT! the price was fantastic! So fantastic I booked another room while I was there! A must stay!!!!
This is a very well-situated hotel on Delaware Avenue with plenty of places within walking distance. The rooms are a little worn, but are well-kept and a good value. Staff is polite, friendly, and professional. Simba the parrot hangs out in the lobby, a fun touch. There is an elevator for all floors and parking lot and entrances appear to have good security. The breakfast offerings are good with several gluten free options.
My experience was okay. The bed was not comfortable, the lighting in the room was rather poor and the phones in the room did not work. But the hotel location is good because there are quite a number of good locations to visit and a good number of decent restaurants.
Nice place to stay in Buffalo...close to Border. Restaurants within walking distance. No issues with noise being downtown location. Would stay here again. Very close to Buffalo Zoo which is a nice place to visit.
This is where I stay whenever I'm in buffalo, hands down they are the friendliest and most respectful host of people that I've ever met at a hotel. The most courteous beautiful people that you'll ever want to meet.
great proximity to downtown sites and to nearby restaurants. Nice continental breakfast, clean rooms with superb showers and free parking. If there wasn't a breakdown in communications (which led to no room service on our last day) I would have given an excellent rating.
I love staying at Best Westerns and this specific one is very nice with polite staff. The only things it lacked was airport shuttle and a full breakfast, I have stayed at other Best Westerns in bigger cities that have had theses amenities at the same price I paid for this stay.
We stayed here several years ago but I didn't review it at that time. We found that it was more affordable than hotels further downtown. We planned to go to a ballgame & knew that the Metro train could get us down there with just a short walk to the station. It had a comfortable room & a decent breakfast included. If we plan to do another trip to Buffalo & need a reasonably priced central hotel, we will not hesitate to stay here again.
In town with my daughter for Move in day for Buffalo State students. We normally stay at the Holiday Inn, one block up, but it is closed for renovations. I was very pleased with the Best Western. Everyone at the front desk was pleasant and helpful. The room was neat and beds comfortable. Even though the hotel is dated, its neat and clean. The free breakfast was good and appreciated since there are no nearby restaurants nearby for breakfast. I enjoyed talking with staff member name Danita. She was very friendly and accommodating. Simba the talking bird was a great attraction as you enter the lobby. I will definitely stay at this hotel again.
I booked this hotel after using the P.O.S. Best Western iOS app to read details of their room types. I made a reservation for a two room suite. I checked in and found that I was not in a two room suite. I returned to the front desk and learned that they have NO two room suites at all. The iOS app listed two different types of two room suites when I was searching for my room selection. A discussion with the general manager on the day after check-in revealed that they haven't had a two room suite in more than seventeen years. This property is old, but it is well kept and very clean. The breakfast was "okay," though I usually see better at most Best Western properties. The most disturbing thing about this property: There is not even one space for handicap parking. I'm not even sure how this is possible in this day and age, but they seriously had not even one space for handicapped patrons. At least I was able to discuss the issues (including no handicap parking) with the G.M. I was also able to inform the G.M. that the iOS Best Western app is a true p.o.s. and is the worst (by far!) of 12 hotel apps I use.
The hotel is a good value. The location close to restaurants and the free parking make this hotel a good place to stay when you visit Buffalo. I liked the elevator with the view, an original touch. Simba the parrot is an adorable addition to the friendliness of the hotel.
We only stayed 1 night, but it was nice hotel. Located downtown not too far from the waterfront, restaurants and the naval museum. The lovely old homes on Delaware Ave are a definite must see. Hotel is spacious, the room was fantastic. We had some issues connecting to the wifi, but someone came right up to help remedy the situation. The staff were so friendly and helpful. The breakfast set up was comfortable and welcoming. I was pleasantly surprised to see almond milk as an option - THANK YOU for this !!! We are never able to find non dairy options at hotel breakfasts, this was amazing. They had a little of everything to eat - it was great.
After an unfortunate stint at another hotel, I was able to get a last minute room at Best Western due to the incredible help of one of the staff members, Danielle. She ensured that I was able to get a room and even helped to extend my stay an extra night. In regard to the hotel, it is extremely clean and well-located in a happening area of downtown Buffalo. The room itself was also very clean and orderly with a number of amenities included (such as free Wifi and breakfast)! Overall, I would strongly recommend this hotel.
The best of 30 or so BW's I have stayed at in my career. Privately owned and operated by a family for about 25 years and they treat their guests like family. I have been staying there off and on through 3 major renovations for about 25 years; it is gorgeous now and among the best values I get in lodging. It's a sharp place and is right next to everything I love in in a rapidly emerging Buffalo.
Nice stay overall. Very friendly staff. Appealing lobby made the entry a nice first impression. I would recommend this hotel to others staying in the area because great convenience to a lot of close by bars and restaurants.
We recently spent 2 nights (Sat-Sun) at this well located mid-town hotel situated in the Allentown area of Buffalo with many nearby restaurants and neighborhood bars. The front desk staff were all friendly and helpful and their "greeter" Simba was a nice touch. While the room was clean with comfortable beds, it showed it's age. The hotel is definitely in need of renovations especially to bring it more in line with the higher end properties having located into that area.
Very nice place, centrally located, friendly and helpful staff. Clean rooms and Lobby. Easy Parking Location is great, close to downtown, close to Anchor Bar (Birthplace of the Buffalo Wings) Rooms are Insulated, no traffic noise, nice beds.
We stayed at Best Western before, was very please. Therefore we chose BW again. Good place with breakfast provided. in the heart of Buffalo and only about 30' to the Falls as well as easy access to Canada side. 20' to the air port. The staffs were extremely nice and helpful, it's an A++++. -Minor things: no in-room refrigerator, decoration and room conditions are a bit dated.
The hotel had been renovated last year and we were lucky enough to get a new , boutique type room. I requested the same room for this year. Very beautiful and chic. The front deck is welcoming and accommodating. Dawn is wonderful. Also the little , young, girl , who takes care of the breakfast room is amazing. Both ladies are an asset to this hotel.
Everyone at this hotel was friendly, helpful, and efficient. They could not have been better. The location was perfect for my group. The only thing keeping this from being a rave review was the quality of the continental breakfast. It is difficult for a breakfast bar to be good but it could have been better. We went across the street to Tim Horton's to get coffee.
First, I want to say that employee Denita should be runningthe place. Friendly, helpful and clearly competent at all aspects of the hotel. If undercover boss reads this then you have a gem in Denita and make her a manager. She may be small and petite but she has an infectious smile and personality. The hotel was very clean, large rooms, and good breakfast. Would like to see some hot foods like eggs and bacon like other Best Western's. This was the first that didnt offer that hot food but what was there gave you a full belly. Loved the whirlpool n the suite. Nice way to end the day with a body soak. Bed was really comfortable.
I like this hotel. This is the second time I stayed. It is close to Buffalo State college. It included wifi, parking and breakfast which is rare now a days . Prices are somewhat reasonable and no hidden cost.
If you are looking for a great location, clean, beautiful and the most friendly staff of any hotel I have ever stayed at! This is the second year in a row we stayed here and we can't wait until next year!!!
Best Western on Delaware Avenue, Buffalo, NY. Friendly, courteous, going out of their way to ensure the best for hotel guests. The hotel is convenient for me and will definitely visit again in 2017. Room very clean, beds comfortable; great breakfast in the a.m. Once again, very friendly staff on duty in the breakfast room.
The hotel is a convenient location to area bars and restaurants and the knox-albright museum. There was a large assortment of food items at the free breakfast and the breakfast staff was very attentive and all items were stocked.
I have stayed at this hotel six times and each time my experience is great. While I have not been there in a year, it looked like the corridors had fresh carpeting and there was a major renovation of the breakfast room. I love the new shower with bench seating. Having the sink outside the shower/commode room would allow two people to get themselves ready in the morning without tripping over each other. The WiFi was fast and I never experienced service difficulties. The next time I need to stay in downtown Buffalo, I will be back!
Rooms was what I. paid for. One (1) night. Stay for business.purposes. The. Quality of the guests rooms can improve. Parking was conjested. Need more parking for bigger vehicles (trucks). All of the Guest rooms should have a refrigerator.
Great place to stay. Relaxation at it's finest. Was able to have an early check-in! The jacuzzi was a godsend after a great afternoon/evening of wedding entertainment. Plenty of towels! Many amenities in the room.
We were unable to stay at the hotel we had originally booked at due to circumstances beyond our control and Danielle at the Best Western was so accommodating. We got a room, checked in and she made sure we got all the bonus points and current offers on our Best Western account. We were able to proceed with our plans without a hitch. Thanks you Danielle!!!
We were in town for a wedding, hotel was within a block of the rehearsal dinner and just a block from the wedding venue. Never had to move our car which made the free parking invaluable. Hotel is also just over a mile from the canal area, great place to tour ships and museums. Also not far from many other attractions - hotel staff was very kind and willing to help with directions, suggestions and public transportation questions. Also close to a variety of restaurants - lots of choices. Rooms were clean and beds were very comfortable. No street noises. Nice breakfast area, typical variety of choices. Would definitely stay again and recommend to others.
We stay at the Best Western on The Avenue because we were in the Allentown Art Festival. I didn't realize how perfectly this hotel was located in relationship to the event. It could not have been in a better location. We were able to stay here and go back and forth to my art booth over the weekend. The hotel itself was nice, clean and the staff was very helpful. There was breakfast every morning which was also helpful. The room itself was clean but a little out dated, but it really didn't matter to me. I will stay here again if I do the Allentown Art Festival.
Please allow for more than one square below because I had family and friends stay in 7 rooms total. The staff, the amenities all receive a customer plus 1 from me. Every year I look forward to seeing the friends we have made at the Best Western on the Avenue. The sounds of Symba, the parrot, are always a joyful reminder that we will have a good stay.
We were in town for a wedding and wanted somewhere centrally located. Best Western fit the bill. The room was large and very clean. The staff was very friendly and helpful. There are several good restaurants located only a block away on Allen Street. It is a nice long walk down to Canalside, but very doable if you like to walk. The breakfast was limited, but the breakfast area was spotless. We would definitely choose to stay here again.
Perfect for family wedding celebrated near downtown Buffalo and within walking distance. The cost of this hotel is @30% less than other hotels in area and with great service. Close to Allentown shopping and quirky restaurants as well as the TR site or Wilcox Mansion which is a National Park treasure.
Visiting family in Buffalo we stayed near family, but this location was also very convenient to nightlife on Allen and the subway to downtown. Simba the parrot lives in the lobby, and he and the staff are warm and welcoming as you'd expect in The City of Good Neighbors!
Great place great neighborhood love down town Downtown is the place to be, don't like musty smell parking at night rough if you don't park early forget it on weekend . Breakfast was what it should be . It was good
Reception and service staff were pleasant, polite and efficient. Renovations are well done and parking is immediate access to building. Rooms were clean & roomy. Microwave and small fridge available. This is a safe walking area. We walked all the way up Delaware to the Albright-Knox Art Gallery without a problem. Very pleasant walk through older area of beautiful old mansions/houses. Tim Hortons across the street for quick breakfast proved an interesting morning adventure with regular goers! Very near Elmwood Avenue where there are a great array of restaurants and bars.
Yesterday my friend and I had the good luck to be in the right place at the right time—The Fairmont Copley Plaza in Boston when Joe Fallon, concierge, was on duty. We asked about the 10AM guided tour of the hotel. Joe ducked behind the paneled wall door and reappeared with his iPad loaded with photos. In the next 45 minutes, we learned the history of The Copley Plaza hotel built in 1912 on the original site of the Museum of Fine Arts to today's preservation (the mosaic floor tiles) and modernization (air conditioning). In addition to being historian for the hotel, Joe is caretaker of Catie Copley—the hotel's famous 15-year-old black lab. Thanks Joe for making our stay a memorable one!
Excellent stay. They Offered a discount to us because my sister is a Roswell Cancer patient! Love the staff, beds, breakfast! Very friendly housekeeper and breakfast lady too! Will definitely stay again!
After driving 12 hrs Best Western is always there for us,, and close to the highways,, the beds were crisp and clean,, lots of reno;s,, we were on the road for 6 nights and best western was there for 5 of them,, thanks..
The hotel is in an excellent location, great staff, and the rooms are nice; however, unless you are a heavy sleeper, do not get a room by the elevator and vending machines. The staff gave excellent suggestions of where to visit and eat. The support staff was excellent. Breakfast was good, could use a better selection of eggs.
We stayed at the Best Western on the Avenue for a girls night out and attended a concert. The staff was super helpful with getting us a taxi and giving us recommendations for restaurants, they even helped us find a place to eat when we returned to the Hotel after the concert. Room was nice and the bed was comfortable.
Dear Guest, Thank you so much for your great review of our hotel! I hope you had a fabulous girl's night out and I'm assuming you attended the Eric Church concert! If that's the case, I'm totally jealous as I was unfortunately working! I will pass along your compliments to the rest of the staff and hope that you come back and visit us again very soon! Thank you for your loyalty to our brand!
Rooms need to be updated, not clean, someone else's hair I'm the shower, towels had someone else's eye makeup stained on them. Laundry gave us 2 towels for 2 people that needed to take and evening and morning shower, them wouldnt give us 4 more, would only allow 2?? Breakfast food was sub par, bagels, cereal and toast. Yogurt and pop tarts from Aldi? I didn't know that was allowed. Coffee was bad. Lobby and staff were ok.
Dear Guest, I'm sorry that you did not enjoy your stay with us. We take pride in providing excellent service to all our guests and I apologize we did not meet your expectations. The head housekeeper is aware of all your concerns and is taking the steps necessary to ensure that something like this does not happen again. I hope that you will consider staying with us again to give us another chance to provide you with the exemplary service that every guest deserves.
This hotel is situated close to the Peace Bridge and all the downtown attractions. It's just a short walk to the Public Transit and there is a Tim Horton's across the street. On-site Parking is free, but limited. However, the hotel has alternative free parking available at a nearby business. The rooms have free wi-fi and are clean with a tv and clock radio, but no safe. I found the light standards in their parking lights shine right into the rooms. The hotel does not have curtains to block out the light they just have mesh curtains.
Dear Guest, Thank you for taking the time to let us know about your stay! I'm so sorry to hear about the lights shining into your room. I wish you would have called down to the desk so we would have been able to tell you that every room has black out drapes. They're in front of the sheers and completely cover the window. Your satisfaction is very important to us and we hope you'll give us another chance to provide you with a wonderful experience. Just be sure to let us know about any questions or problems as soon as they arise so we can help you take care of it right away! Thanks again for your kind words!
The staff is courteous. Rooms are comfortable. Breakfast is great. All f this at an affordable rate. Express checkout makes leaving hassle-free. The room includes wireless internet and cable. Although, we had activities planned during our stay in Buffalo, I would have been completely okay with hanging out in my hotel room! That is just how comfortable and relaxing the experience was. The hotel is located in a nice part of Buffalo with convenient stores within walking distance. This is my hotel for all overnights in Buffalo! Overall, you won't be disappointed!
Dear Guest, We love to read reviews like these! Thank you so much for taking the time to let us know about your stay and how much you enjoyed everything! We appreciate your loyalty to Best Western On The Avenue and we look forward to seeing you for all your future stays here in Buffalo!
This hotel had a very friendly staff from beginning to end of our stay. It had a vintage feel to me it but was very modern as well. The elevator was very safe and high tech- you can only go to your floor/ice machine floor/lobby with your key otherwise the elevator won't go. Additionally, the lights go off when the elevator door closes so you don't actually know what other floors the elevator is going to- nice for that added safety if you were travelling alone. Neighbourhood seems very safe and the building is secure. A bit of a walk to downtown, but we did it with no issues. The halls and lobby were modern but the rooms felt a bit outdated. The bathroom seemed a bit dingy and one of our towels actually was dirty when we went to use it. The room was very warm, we didn't have the heat on for our duration and even had to turn on the ac at night just to cool it down (unusual to have to turn on the ac in march). There was a mini fridge provided which was nice, bed was comfy, tv was modern and room was clean. The remote was actually in a special spot to verify that it is sanitized which gave peace of mind. Great selection at the breakfast and a nice room to enjoy it in. Nice hotel and loved the decor. Would recommend this to a friend and would stay here again should I come back to buffalo again.
Though we did receive some friendly service from helpful staff, the majority of the stay was disappointing. The breakfast is pathetic and the "high speed" internet is incredibly slow and even cut out several times. The room was tiny and poorly decorated, the beds were incredibly saggy and uncomfortable, and the door to the bathroom didn't even close completely. I paid close to $300 for a two-night stay that was only worth about half that at best.
We were there for a weekend with friends to watch a sports event at the Keystone Arena. Good clean hotel. Location near resataurants and bars and a short ride to downtown Buffalo. Staff very friendly. Breakfast a nice feature Have stayed there for last 4 years and would recommend it for sure..
All of us here at the Buffalo Best Western would like to thank you for your loyalty through out the past four years! We look forward to seeing you very soon!
Stayed there a couple nights. The Staff was helpful and friendly. The room was clean and well maintained. Convenient location. The bathroom entrance felt narrow, but overall the room was spacious. Overall, not a bad place, especially for the price.
Stayed with friends for a few nights to attend a concert at Canalside. This property was undergoing renovations so it didn't have the greatest atmosphere. Room was pretty typical but staff were very friendly and helpful and the continental bfast was pretty decent. Good location near Allen St bars and restaurants.
The staff is GREAT, but the rate for what you get is not. Also be ready to be eating Aldias items for Breakfast, how cheap can you get? The internet was almost non working, I had worked of the neighbors internet
If you are looking for a clean and comfortable hotel for a reasonable rate, Best Western on the Avenue is an excellent choice. The beds are comfortable and breakfast selections are very good. The staff is very professional and accommodating.
This hotel is near the Roswell Park Cancer Institute where I had surgery, and is the best value among hotels convenient to Roswell. While I hope that I will never have to visit Roswell again, I would stay there if I did.
Dear Guest, Thank you for your kind words about our hotel! I'm glad that you took advantage of our hospital rate as it really is a great value. While I also hope that you will never have to visit Roswell again, I'm happy to hear that you would choose to stay with us if ever in the area. Best wishes for a speedy recovery.
Stayed here for two nights while in Buffalo for some obligations. The hotel staff was friendly and the hotel was very quiet. The hotel is currently going through some renovations (hopefully the rooms are next) but it was still quiet. Plenty of things to do in the area if you're looking for something to do.
New renovations upgraded the look and feel of the hotel. Artwork is on order and is needed to accent the décor. Breakfast was standard light continental and OK. Falt screen TV's need to have a guide provided as it is annoying to flip channels.
Dear Guest, We're happy to hear that you like the renovations so far! TONS of artwork has come in and is being put up as fast as we can! There is a list of the TV channels in the room so I apologize you didn't see it.. Flipping channels without it would certainly get annoying to me too. We hope that you come back again soon to see more progress of our renovations! Thanks again!
The only positive thing about this hotel is that it's walking distance to the Allentown district. There is nothing else redeeming about this hotel. It is overpriced for the condition of the hotel and amenities provided - there are many better options downtown. The common areas have a musty, old smoky smell and the smell in the room (supposedly non-smoking) was a terrible stale cigarette odor. The rooms are extremely outdated. Mattresses are spongy and uncomfortable, towels are frayed and scratchy, and the shower curtain was disgusting. Basically anything fabric had an appearance and feel that made you not want to touch it. There were stains on the walls and grout in the bathroom was very dirty. We used a towel to clean up some water that had gotten on the carpet, and the towel was dark brown after wiping the carpet gently. A deep clean is long overdue. When we got up to the room, housekeeping was still finishing (at 4pm). The housekeeper actually said that she had only changed bedding on one of the two beds because she thought there was only one couple staying in the room. This is disgusting and indicative of hotel policies that are meant to cut corners and spend as little time and money as possible. Needless to say, we will not be back. For $200/night, there are many better choices in Buffalo.
We just left this hotel and it couldn't have been soon enough. Unfortunately, we required a stop over in Buffalo and had to find a place to sleep. After calling around for a few hours, this was the only place available at midnight so we settled, for $179 ($209 after tax and fees). Once we arrived there was no parking available in the lot...and it's not a good area to park on the street. Our room was very dated, dirty and smelled terrible. Towels are thin, bedding is rough and pillows are basically non existent. Carpet and walls are stained and dirty as was the tub, and peeling wall paper. Felt like I walked into a room from 1985. Having just departed 3 day stay in Manhattan from a rate of only $50 more per night and great accommodations, this place is a joke and should be ashamed to admit they charge over $59 for a room. On a positive, the hallways/corridors were updated and the girl at the front desk was super nice and helpful. But that's the only good thing I can say for the place. Please keep driving if you can help it.
The hotel staff and very rude and refuse to offer refunds under any circumstances. Even 30 days out from the stay and due to a death- the customer service will not refund a stay. AVOID. When asked if they felt if this is the correct treatment for a customer and if it was how they wanted to be treated they refused to answer. It is all about money, not people.
Dear Guest, I apologize for your unfortunate circumstance. The reason we were unable to refund you is because you did not make your reservation directly through us. You booked it through a third party and received the rate that you did only because it was a non-refundable reservation. That is what you chose as your option of booking at that time. I'm certain that the majority of our guests return because of our customer service and friendly staff. Had you gotten the chance to stay with us, I'm confident that you would have felt the same way. Again, I'm very sorry for your dissatisfaction.
When I am in Buffalo, I would not stay anywhere else but the Best Western on the Avenue. I stay there for business every week, and I truly feel that it is my home away from home. I appreciate the very friendly and helpful staff and the extremely comfortable and attractive room.
Small and cozy. I have stayed at the larger Hotels in Buffalo and was quite surprised at how lovely this stay was. I was there 2 nights and would certainly return to this hotel again when I am visiting in Buffalo
We had two nights at this central hotel. When we arrived they couldn't find out booking and the only room left was the whirlpool suite - result!! The Manager also gave us his parking pass for Bills football game that night - lovely gesture. The lady at breakfast was so friendly too. Yes the decor is a bit dated and work was being undertaken in the lobby but this did not have any effect on our stay. We would. It hesitate to stay again.
Room was quiet and comfortable - decor was OK Lobby was being renovated during our stay which was inconvenient. Staff members were very helpful and professional. Convenient location. Free parking. Breakfast room clean and neat and large. Very good coffee and orange juice and bagels which you don't always find at "free breakfast buffets.
Overall for this trip I was not happy with this Best Western in Buffalo, I travel many times during the year to hotels and this just was depressing to stay there. The carpets were dirty, my room floor itself smelled- they need to vacuum and power wash the rugs in the hotel rooms, the beds were not firm, the choices for Breakfast had not changed from the prior time I stayed there. The Tv's are out dated and broken remotes. Just not my go to hotel when I return to the area. Needs major improvements.
Nice hotel. Outstanding staff that is friendly and helpful. Fun location with a lot to see and do within walking distance. We stayed in the more refurbished rooms on the 5th floor...and would recommend.
not impressed with much. not the best location, service, room appearance. was not happy with the odor as well. smelt like weed. i have booked with best western before and are slowly loosing hope in the company overall.
Overall, a "Best Western" level building, although they were in the process of refurbishing the building. However, the staff was great. I have a plug-in electric hybrid, and they reserved a special parking spot for me right next to an electrical outlet!
A very clean hotel, despite ongoing renovations, with friendly, personable staff. It was in a good location and the room was absolutely beautiful and very, very comfortable. We had a wonderful stay and would absolutely go back in a heartbeat.
On my recent stay I found the hotel to be clean ( in the process of an update) the staff very welcoming and the location great. The hotel is located near a 24 hour pharmacy and plenty of restaurants. I enjoyed the free parking and location. The only negative I discovered was one elevator for the entire hotel, perhaps that will change once the update is completed
The staff was extremely friendly and helpful, and remembered who the guests were and in which room they were staying, which was nice! They also helped us locate attractions to see in the city. And there was free parking, a real plus in a downtown city hotel!
Went with family (several rooms) for a wedding. Elevator broke. Room smelled like smoke. Bathroom and rug in room were dirty. No air conditioning in hallways. Very muggy and hot. Very professional and friendly check in with Theresa. Location was great for us. Great free breakfast available. Newpaper delivered every day. Great express checkout.
We stayed two nights during the Taste of Buffalo. It was a convenient walk to downtown, with lots of restaurants nearby. We had a king whirlpool suite on the top floor which was spacious, clean. They are renovating the hallways which looked awful (bare concrete) but this did not effect our stay. The front desk staff where helpful and friendly. Breakfast was basic - muffins, cereal, oatmeal in packets, english muffins, yogurt, juices, waffle maker etc - but it was convenient. There is a Tim Horton's across the street if you wanted hot food. Overall, it was a decent hotel. I would stay here again.
The room we rented offered wi fi, cable tv that was not high def., bed covered with worn and in a condition that begs the question, "is the comforter and bed surround ever changed or cleaned? ; furniture that is soiled and very used, a very soiled carpet, and an air conditioner that was noisy and vents badly needing cleaning, and a phone that emitted various sounds with the receiver hung up. The bathroom was clean except for the splintered and splashed door by some liquid and not washed off. The beds were comfortable, the breakfast was good with all the usual offerings served in a very clean room, the location was convenient, and the staff was very cordial. this hotel served the purpose, but for providing what would have to be called "the basic experience" the daily charge was in my mind high.
The hotel is in the midst of renovation in the hallways and some guest rooms. We were advised of this when we checked in, but there was no noise or inconvenience in our room. The hotel is well located for getting around in the city. We were even able to take a long walk to Canalside which we really enjoyed. The staff was incredibly pleasant and very helpful. Their recommendations for local restaurants were great. The breakfast is average with waffles being the only hot option.
standard Best Western. Location is ok, rooms appear dark and quite old fashioned. Breakfast is simple. The hotel is OK for a short vacation or business trip - and that's it already. Oh yes, the front desk service is very friendly and helpful.
My partner and I just spend 5 wonderful days getting to know this great city, and this hotel was perfect - location, staff, convenience. We would highly recommend it. The price is right and the rooms clean and comfortable. Even Simba the grey parrrot in the lobby is a delight! Staff were very friendly and helpful, and we felt we were staying with friends by the end of our stay.
we just love this place .Theresa and Lasandra are two of the nicest gals you ever want to meet They make us feel like family everytime we stay there. They make sure we have everything we need. The entire staff is polite. This property is close to roswell cancer center and easy to drive there. iT is in a great location to just about anything you would want.
We stayed here because of a wedding we were attending. The staff was very friendly, we had a nice breakfast with a good choice of food and the room was very clean and comfortable. We will definitely stay here again!
Great location, friendly staff. Clean rooms. Renovating rooms and hallways will be really nice when completed. Teresa at the front desk was very pleasant and personable. Breakfast area was really nice coffee, bagel, toast, cereal , juices, waffles and fruits!!! Can't forget about Simba, the house patriot!!!
We only stayed one night but enjoyed it. Our room was clean, neat, and even the remote was sanitized. Everyone was friendly and helpful. The front desk printed out directions for us to a restaurant, the zoo, and the Naval Park. The parrot in the lobby, Simba, also entertained us!
Staff was very helpful and friendly. Lasandra was especially outgoing from booking to check in she was very professional but kept us laughing. The parrot Simba in the front lobby was a nice surprise. The room was clean and tidy and the heat lamp in the bathroom was a plus. Overall great experience I would stay again.
Great place to stay; very pleasant, welcoming and courteous staff... Receptionist, Housekeeping Supervisor as well as house keepers...the atmosphere engaging; give great resturant choices inn the area. Breakfast choices although not a hot breakfast
In town for our daughters college graduation and stayed here for two nights. Theresa at the front desk is one of the nicest people you could meet. She is that person, that any hotel would want to have greeting people upon check in. She is really good at what she does and should be commended for it. The hotels location is perfect. Downtown Buffalo is a few blocks away and within walking distance. Allentown is right out the front door and it offers many good restaurants and bars. The hotel itself is nice, a little updating may be needed but all in all it is well kept and clean. The free breakfast is okay. The choices seem a little limited, maybe a few more items need to be added. The room that the breakfast is in, is tucked away in the back corner of the hotel. It makes it you feel a little closed in and not so inviting. This is not a 5 star hotel but it is still a nice place I would definitely stay again.
The staff at the desk and doing housekeeping was very accommodating and wonderful. The hotel was decorated nicely. I loved the local touch in the elevator. The Parrot in the lobby was also a real surprise and something different!
The staff was a great help finding me a room during a busy grad week. They were also very gracious and understanding when they found out I was traveling with a dog. Whats more, the hotel was walking distance to multiple excellent restaurants and entertainment venues. I would eagerly stay here again!
Theresa gets the award for the kindest, easiest to ever work with. I brought 9 students in for a field trip and she did everything she could to make this a great experience. 5 stars to her and the other staff.
The receptionist in this hotel was extremely helpful and welcoming. The room was very nice if a bit quirku. The sink was in the room as was a HUGE bath (you could swim in it) which was a bit strange. The bathroom contained the toilet and a walk in shower. The bed was very comfortable. Breakfast was not to our taste but was adequate.
Staff were awesome and accommodating! The room (with whirlpool) was lovely, as well. We arrived a little early, and due to our booked room not having been cleaned yet, the hotel receptionist kindly gave us an upgrade that was immediately available. Clean, nicely decorated, and very comfortable (with whirlpool!0. We would recommend this hotel to anyone.
Only stayed one night, but hotel was nice. Clean and friendly staff. Building fit in with area, lobby had a friendly, old fashioned feel. Rooms are basic, but comfortable. Bed wasn't terrible but will definitely need to be replaced soon; had a dip in the middle but slept comfortably. Disappointed a little with breakfast- Best Western usually offers hot food as well, this one does not.
I am actually from Buffalo and my friend and I were going to be out and about downtown and instead of driving all over the city I figured we would just stay at a hotel in Downtown Buffalo. I also had a voucher for Best Western to use. It was a nice hotel, a bit on the older side though. Parking lot was small but I guess that is what you get when one stays downtown. Check in and check out process was seamless. Bed was comfy and so were the pillows!
Really nice hotel the desk clerks are so helpful they should be called Ambassators the service was beyond expectations and the food really good at breakfast the internet was fast and there were two of them so it was easy to get on also not only was coffee and tea available 24 hrs but hot chocolate as well
This is a great location in downtown Buffalo, and a very short walk to 2 great stops - Mothers Restuarant and Fat Bob's bar/pub. The hotel is a great value for the service and quality delieverd, and the staff has always been top-notch there. We have found this to be a great place to stay, and every year we are reminded it was a good choice! Cant go wrong.
Hotel in a good location. Receptionist clerks and As Mgr need volumes of training. Being a high end Best Western Rewards member, was NEVER acknowledged on check in---------upgrade or whatever. As Mgr resolved nothing with feeble drivlle.
We stayed at this hotel for one night while attending the Bruce Springsteen concert. The front desk staff is lovely. Dealt mostly with Theresa and she was terrific - very helpful with directions, restaurant recommendations etc. The room itself was pretty basic - nothing to get excited about but the beds were comfortable and the room was clean. The continental breakfast had an excellent variety of foods and the breakfast room was a good size. The fact that you can get to the First Niagara Centre so easily was the real selling point for us. The metro stop is a five minute walk away on Main St. You can get on there and pay 2 dollars or you can walk up a few blocks to the theatre district and take the metro in the free fare zone. A great deal! Some people I have been reading found the area a little dodgy but I did not feel unsafe at any point. Great hotel if you're in town for a concert or a game.
We stayed the night before an afternoon Buffalo Sabres game. The hotel was fine. I don't go in expecting anything luxurious. The staff at the front desk were great. Room was clean. Free parking for the night and let us leave the car there during the game. I would stay again if the need arises.
We stayed in the renovated room, so I'm certain that it made a difference in our experience. Those rooms are nicely done. Service was top notch. Both ladies at front desk are excellent and friendly. Breakfast was surprisingly generous and wonderful. No skimping here. I would stay here again.
A couple of my friends and I stayed at the Best Western on the avenue in Bufallo, New York for a Buffalo Sabres game and a night on the town. The hotel is located Near the Allentown neighborhood; which is filled with great bars and restaurants (including my favorite restaurant, Gabriellas Gate). The hotel is also a 15 minute walk or 5 minute taxi ride to the dancing bars/clubs looked on Chippewa St. The hotel also offers A very basic complementary breakfast (waffles, toast, bagels, cereal) and WiFi. The ladies at the front desk were also very helpful and calling us a Cab and telling us the best places to eat in the city. Overall, I thought that the rooms were clean, however my only complaint is I thought the hallways were dark and a little dusty. Of them that the hotel is a great value and I would definitely stay there if I visited Buffalo, New York again!
Friendly and helpful, courteous staff is what made the difference in this hotel. Internet was also excellent. Room and breakfast service and tea, coffee 24 hours were all good. But what made this experience great were the Front Desk Staff [other staff in breakfast area and cleaners were also friendly] and the fact that the wifi worked perfectly. I would be happy to stay here again and will!
Reservation and check in was flawless. Bed was extremely comfortable . Was impressed as i found the snow cleaned off the car in the morning after 10 inches fell the night before. The front desk employees as well as the breakfast supervisor were all pleasant and professional.
Room was clean and comfortable. The night person at the front desk was helpful with dinner suggestions and friendly to talk to. The day person was helpful with directions and check-out. I did not utilize any of the facilities except for the breakfast. I just had cereal so I cannot offer an opinion.
I usually stay at higher tier hotels but was looking to economize this weekend and stayed at the Best Western On The Avenue. My only requirement was a clean room and reasonable location, and I was pleasantly surprised of the engaging front desk staff, the quality of continental breakfast (including make-your-own waffles), the free overnight parking and the personal touch of Simba the Parakeet in the lobby. While this hotel doesn't have gyms or restaurants, it has everything you actually need for a good night's sleep.
The staff was very nice staff. Area was a little sketchy but easy to hop on the train at the Allen/Medical Station to get to Canalside and the Buffalo waterfront or north towards University at Buffalo. Allen Street has great bars and restaurants. New years day they had a special breakfast with omlets to order. They were delicious.
My friend and I truly enjoyed our stay and was treated royally. Our room was clean, the bed was perfect and the breakfast was a catered special New Year's Day treat! Treat yourself to a great nights stay at you local BEST WESTERN HOTEL.
Traveled to Buffalo for New Years Eve to see the Sabres play the Islanders. Always a special night at that arena. Picked the Best Western on the Avenue to be downtown so we wouldn't have to drive. A few short blocks to the LRT and then downtown. Teresa at the front desk greeted us with a big smile and a Happy New Years. Good start. Found a room so we could check in early. Gave us a map for the LRT and some recommendations. We even had to agree to some sort of code of conduct because of New Years Eve. No problem. Room was nice and clean. Internet worked fine. Bathroom spotless. Staff was all friendly. Some noise but no bad. Breakfast in the morning was the usual plus made to order Omelettes with all fresh ingredients. Nice start to the new year. The chef was excellent with everybody. Check out was fast and a cheery Have a Nice Day from Teresa. Highly recommended.
Firstly I got to the hotel at 4 30pm. guess what? Yep room not ready. The chick at the desk was cool enough to upgrade me.... What a mistake!! It was on the ground floor and noisy as hell!! Jack hammer out side my window all day. Relentless hammer pounding all day above me!! I was pissed. Also kids running up n down the hallway very early.... And maids Chit chat at 730am.....loud!!!
The staff at the hotel is top-notch. They always make me feel at home. The newly remodeled rooms are fabulous. The most comfortable night's sleep! The location is excellent and all amenities are nearby.
I was very satisfied with my stay on both occasions that I needed to stay there. I recommend this hotel ! Simba the parrot is an added bonus in staying there. It was clean and located in an area that is in working distance to nice bars and restaurants. The staff was always pleasant and helpful.
Nice hotel, clean, and friendly staff. Free breakfast with cereal, bagles, and fresh waffles. Close to a lot of bars and restaurants and in a nice area. Walking distance to bars and not too far from the stadium.
The Best Western on the Avenue is in a great safe location of downtown Buffalo and is run by very friendly staff and managers. The rooms are very clean and have all the amenities you need. I have been several times and have no problems during each stay.
Good clean comfortable place to stay for one night , staff friendly which supplied a very nice breakfast with good selections short drive to the railway station . Recommend as a transit stay in a friendly town
Would not stay there again. The room was not a good value for the money. I would have gladly spent the extra to upgrade to a non smoking facility such as a Hilton Garden Inn or a Marriot. The bathroom was not properly cleaned prior to our stay. We stayed at the room to be close to a specific event and it would have been worth it to stay elsewhere and drive further to the event.
Had a great large modern room. Quiet hotel only 15 walk to City hall.The staff were very friendly and helpful. There is good free internet and a PC with free laser printer. The breakfast food was adequate and tasty, my only issue was eating on paper plates and plastic cutlery. I would definitely return. NB Get a renovated room.
The rooms are very comfortable and quiet, and staff members are professional, but warm and friendly. It has a small-town feel in the middle of a busy city. Whenever I am in Buffalo, I stay at the Best Western on the Avenue. It's a great place to stay.
We arrived to the BW in Buffalo around 6:30 p.m. and were greeted warmly by a front desk staffer and their beautiful parrot Simba in the front lobby. The room was clean and comfy and looked newly decorated, although as I had read in another review, it did have the "bathroom" sink outside the room, separate from the toilet and shower area. The shower was great but from the outside, my husband said it sounded like a locker room shower! The room contained both a mini fridge and microwave. The TV was not HD and we couldn't find a guide to stations via the remote. Unfortunately, we were only spending the night there and would not be staying long enough to sightsee. The "Avenue" was quite delightful though...many old mansions along about a four block area which were charming to view, although some had clearly been redone into a variety of different types of offices. Breakfast was good enough, just simple options but enough to get us going. Buffalo seemed fun enough to visit again with a longer stay planned. We would definitely stay here again!
I fine this place always wonderful from the house keeping crew to the front end crew , food always good and clean. If you look at prices in area this Hotel is well within range of a good price.It's downtown so you can walk , take cab or go anywhere within the city with a short drive
Very pleasant staff and check in without a hitch. Continental breakfast had a nice selection on foods. Wifi very good, especially for watching movies on the I pad. Parking was limited but there was an additional lot that we could use. We found the room clean and pleasant. Would stay here again because of location to downtown Buffalo and reasonable cost
This was in a great location. There where many bars, restaurants and shops right around the corner in the Allen town district. And the night life scene on Chippewa St was within walking distance. There was also a decent breakfast served each morning.
We arrived at the hotel at about 7am after flying from JFK after previously flying from the UK, for the Bills game. On arrival the lady on reception as very kind and helpful in storing our belongings in order that we could get off to the game. Her attitude set the tone for all of the rest of our one night two day stay at this hotel, from receptionists to housekeeping staff to the assistant manageress, non of whose names I can remember, they were all a credit to the hotel. The hotel itself looked fairly new, was very clean and tidy and a good continental breakfast was available. The room was spacious, spotless and beds exceedingly comfy. All in all we were more than satisfied with this hotel and if we visit Buffalo again we would be looking to stay here.
The hotel was conveniently located and perfect for our needs. Staff was helpful and friendly. Rooms were better than expected for a value hotel. Parking is a bit tight. Our second night we had to park in overflow lot, which is not as well lit as the hotel lot, and the security camera coverage is not quite as good, but we had no problems. There is also a security guard making hourly rounds in the parking lot. We chose this hotel because it was pet friendly, and we were travelling with our dog. We would stay here again.
I stay at the Best Western on Delaware Avenue in Buffalo twice a year and find the Staff are very helpful and polite. Theresa and Dawn will greet you at the front desk and will help you with anything you need. Ask for the new renovated rooms. The new bathrooms are amazing!
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