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Best Western Hotel On The Avenue, Buffalo

510 Delaware Avenue, 14202-1304, Buffalo, United States - See on a map
Best Western On The Avenue - Exterior The Best Western On The Avenue is ideally located in the center of Buffalo. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience the scenic beauty, bustling business centers and exciting attractions of upstate New York while staying at this Buffalo, NY hotel. Located in heart of downtown Buffalo's theater and restaurant district, Best Western On The Avenue is the perfect location for an exciting getaway that has it all. Whether you're visiting the Buffalo Niagara Convention Center, Buffalo State College or the area's many government entities for business or are in town for your favorite NFL or NHL team at Highmark Stadium or the KeyBank Center, there's no shortage of entertainment and relaxation options. Fans of the theater often travel to Shea's Performing Arts Center and Kleinhans Music Hall for Broadway shows and performances by the famed Buffalo Philharmonic Orchestra, while shoppers and foodies alike indulge in the downtown area's many shops and renowned restaurants. Travel a bit further and you'll find the beautiful shoreline and a number of country clubs to work on your game. Make the most out of your trip by taking the Peace Bridge to Canada, only a short two-mile drive from the hotel. From there, guests can explore the Canadian city of Fort Erie, Ontario - one of the fastest growing cities in the Niagara region. Continuing north, guests can also discover the amazing Niagara Falls, the most powerful waterfall in North America, and one of the most unforgettable natural wonders you'll ever experience. After a long day of sightseeing or exploring the downtown area, guests feel right at home with well-appointed rooms featuring a number of surprising amenities, including satellite television with HBO®, high-speed Internet access and oversized desks in our newly remodeled Business Rooms. Guests also enjoy a complimentary full breakfast and free parking. Ready for relaxation, an unbeatable value and a memorable stay? Make a reservation at the Best Western On The Avenue today and save! Enjoy your stay.

Best Western

Hotel On The Avenue




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Free parking
    Free parking

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 592 guest reviews
Very Good
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Sleep Quality

"Nice property"

Marcie4473, Springville, New York 01/05/2021

I enjoyed this property. I asked for a smoking room. The entire 2nd floor smelled of marijuana, not that I'm complaining. Just a heads up, NY is now a legal recreational marijuana state. Way to go Buffalo!

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Marcie, It was our pleasure to host you; thanks for choosing Best Western On The Avenue. Our team trusts you had a relaxing stay. Thank you for your fantastic rating. Come back to see us again the next time you're in town!

"Buffalo "

onebuffalogirl, Washington DC, District of Columbia 19/04/2021

Nice location staff courteous and clean rooms comfy beds. Plenty of parking and lots of good places to eat near by. Everyone is practicing protocol for COVID 19. The price is great will recommend to friends.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for taking the time to let us know about your stay. It is wonderful to hear you found our location convenient and liked our clean, comfortable accommodations. We are also pleased to see you had pleasant interactions with our friendly staff. Please come back and see us again when you are next in the area.

"Nice Best Western"

User 13/04/2021

My son and I stayed 2 nights to help my other son move. The beds felt really good after a long day! Smaller than other Best Westerns I've stayed at before but just as clean, updated and comfortable! Really missed the breakfast thanks to Covid!! It's always good at Best Western.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Marcia, It was a pleasure to welcome you and your son during your recent visit. We're delighted to hear that we were able to deliver such an enjoyable experience and you found the beds to your preference after a long day of moving. It's also great to know that you appreciated our clean and comfortable accommodations. We're sorry that you were disappointed we are not currently able to serve our regular breakfasts, however, we do provide guests with a grab-n-go option. From all of us at Best Western On The Avenue, thank you for taking the time to leave your kind comments, and we hope to have the opportunity to welcome you back the next time you're in the area.

"escape to a great hotel"

User 01/04/2021

we took a trip to buffalo, a 9 hour drive, i booked another hotel half the way there to cut the drive in half. it was the hotel from hell. after 5 minutes in the hotel from hell I called Best Western, I already had a reserved room for the next 2 nights. I asked if they had a room for tonight. it was 4.30 P.M...They saved a room for us. thank god. We drove for 4 Hrs. and left the hotel from Hell went to the one from heaven

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for your kind and generous review of Best Western On The Avenue. It was an honor to accommodate you and we hope you had a restful and relaxing stay. Please think of us again the next time you're in town, as we would love to welcome you back soon!

"Great location and staff"

User 14/03/2021

Our check in guy was great. He directed us to places within walking to the hotel. The room was clean. Easy to get to from the highway. Parking was at the hotel not a parking garage. Seemed like a safe environment.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
It was a pleasure hosting you at Best Western On The Avenue! We're thrilled our clean, convenient accommodations, and safe parking helped make your visit memorable. If your adventures bring you back to the area, we welcome you to stay with us again.

"Friendly Service"

GottaGo906, Bronx, New York 21/02/2021

Enjoyed my stay at this hotel. All staff encountered were very pleasant. Room was very clean and the hotel was quiet. Close to public transportation. Wish breakfast was better, but understand given the circumstances. I would definitely stay here again!

General Manager, General Manager at Best Western - On The Avenue, responded to this review
We are thrilled to hear that you enjoyed everything from our wonderful staff to our convenient location. We hope you had a fantastic time exploring the area. Should your travels bring you back, count on Best Western On The Avenue again to deliver.

"Good location"

charissejohnson85, Buffalo, New York 21/02/2021

Good location and clean discontinued breakfast due to COVID. Private access to floors need key. Decor okay. Staff was okay no issues with room. No issues with check in or check out service. Parking offered free. Location allows for access to night life and food very close by.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for taking the time to write your review! Our location is one of the best, so we are happy you enjoyed it as well. It is wonderful you enjoyed our accommodations and our team is eager to welcome you back for another lovely stay. Until next time!

"Stayed feb 9"

User 11/02/2021

I love this hotel had a great time all the staff was nice. Room was very comfy. I love how close this hotel is to dwn twn. Allen st is right there with tons of restaurants. And my floor was nice n quiet

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Adebayo, We appreciate you sharing your review! Along with our service, we're glad you enjoyed our comfortable accommodations. Take care and we look forward to hosting you again for another convenient and welcoming stay!


smajor2020, Port Allegany, Pennsylvania 01/02/2021

A great weekend. The manager Troy went above and beyond to make our stay fantastic! I can not say enough. The hotel was clean. The location was great. The entire staff spoke to you and made you feel very welcome. We will definitely be back.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing Best Western On The Avenue! We are delighted your stay was pleasing, and we will pass your praise along to our team. Safe travels, and we hope to see you again for another convenient and welcoming stay!

"Overnight stay"

John C, Brookfield, New York 22/12/2020

Nice hotel, very clean and modern, staff was wonderful and very friendly, helpful. Locatio. Was close to my business meeting, and local attractions. I would definitely stay at this property again when back in the area

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear John, We enjoyed welcoming you to our hotel, and we thank you for sharing your comments. We are happy your stay was wonderful, and that you enjoyed our service and cleanliness, among other things. Take care, and we look forward to seeing you again!

"Great Stay"

MySonDoesTheRating, Glenmont, New York 26/11/2020

Second time staying here. Clean, spacious, comfortable room. Staff was very accommodating to me! Walking distance to many restaurants in downtown buffalo area. To go breakfast for COVID standards. Will definitely stay again!

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing to stay with us again; we love to hear from our return guests. It is fantastic to see you once again enjoyed our convenient location, and that our rooms were to your liking. We are also pleased to hear you had great interactions with our friendly staff and enjoyed our current breakfast options. Please come back and see us again when you are next in Buffalo.

"Great location, good value"

User 07/11/2020

I like this hotel for its cleanliness, convenience, and friendly staff. I just wish they'd reopen their breakfast bar. With restaurants open and able to serve customers, I can't see why they can't also reopen. It was a very nice feature of this hotel and will increase the value of staying there once it's reopened.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that you felt welcome while you were here. Thank you for your patience with our changes to breakfast during this time. We look forward to resuming our usual breakfast service as soon as corporate and local guidelines allow. Please come see us again the next time you're in town.

"Best hotel we have stayed in in a long time."

cindyl191, Rochester, New York 20/09/2020

Great location...within walking distance to many restaurants. Clean room and huge shower. Hotel adhered to Covid 19 Safety protocol. We felt very comfortable staying here. Would highly recommend this hotel.

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Cindy, How wonderful to hear that Best Western On The Avenue is one of the best places you've stayed! We're thrilled our location was ideal for exploring the area on foot and that our attention to cleanliness and safety guidelines impressed you. Thank you for the kind review and recommendation. We look forward to your next visit.


User 13/09/2020

I have never stayed at a Best Western prior to my previous stay. The check-in process was a breeze and very professional. The room we were given was Awesome. We really enjoyed our stay at BW we will definitely be returning. Check out process was also very quick and efficient everyone was very professional and friendly. We got an amazing meal from one of the local places which was pointed out for us at check-in. Awesome place to go...

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Cheryl, We want everyone who stays at Best Western On The Avenue to have an excellent visit, so we're happy to hear that was the case with you! It's great to know that our check-in/out process went smoothly and that you appreciated our staff's suggestions for local dining. If your travels bring you back to the area, we'd be proud to host you again.

"Exceeded our expectations"

naffyGB, London, United Kingdom 12/09/2020

We stayed here when my husband took the bar exam in February 2020. We walked into a clean and spacious room, good quality mattress and pillows, space for working and for clothing and pretty good quality toiletries. We slept comfortably. In the lobby, the team were really friendly and helpful. There was a cafeteria area with self service coffee machine and cutlery. Breakfast was also a joy as the cook was very friendly and funny. You could make your own waffles! Eggs were very good especially the cheesy ones. Thanks for a personable and great stay!

General Manager, General Manager at Best Western - On The Avenue, responded to this review
How wonderful to hear that your stay at Best Western On The Avenue was a pleasant surprise. We're glad our clean, spacious rooms had everything you and your husband needed for a relaxing visit. Thank you for your compliments on our excellent breakfast. Our friendly staff will be proud you felt welcome while you were here. Should you be in the area again, please come back to see us!

"Excellent customer service!"

F2240JIabdulm, Buffalo, New York 05/09/2020

I walked into a clean and warm lobby. The manager Troy was very attentive and help with a brief introduction to Simba the hotel African Grey parrot and I learned some new facts. The room was spotless and the building was newly renovated. I was very impressed with Troy and the facility. Definitely a customer again when in the area

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing to stay with us at Best Western On The Avenue. We're so glad that you enjoyed the warm hospitality of our dedicated team and hope you had a relaxing and memorable trip. The greatest compliment a guest can offer is his or her return business and we look forward to seeing you again soon!

"Mrs. & Mr. Barrows"

User 16/08/2020

Room was on hot tub didnt turn on but we still were ok breakfast wasn't what we expect but overall was ok. Hope the nrxt stay we can have a hot tub that works. Wonderful staff is what makes u different from others

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Dear Daniel, Thank you for the feedback. We are delighted that we were your choice during your trip to the area and that you could enjoy our grab n go breakfast and phenomenal staff. We hope the next time you can utilize our relaxing hot tubs as well for an even better experience.

"Comfortable Stay During Covid"

MySonDoesTheRating, Glenmont, New York 08/08/2020

We stayed here on our way home to Albany from Indiana. Smooth check in and out. We did however, book through a 3rd party and didn't realize it. We ended up paying a lot more for the room because of that and were very disappointed about it. We were exhausted from driving from Indiania when we made the reservation, and didn't even realize we booked through a 3rd party and the rate was a lot higher. Staff was very friendly. The room was updated and very clean. Felt very comfortable during COVID. There is a cool Jim Kelly art in the elevator. Walking distance from many restaurants. We will definitely stay here again!

General Manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing us as a stop on your way home. We are thrilled that you enjoyed a smooth check-in and an overall comfy stay. We are saddened to hear about the mistake with booking. We hope that it didn't detract from your trip. We look forward to having you back.

"clean room top of the line! professional staff"

User 21/06/2020

stayed at bw for sometime now, this one in buffalo has been upgraded and looks beautiful outside and in, the staff are great and the housekeeping it is terrific. walked to allen town and chipawwa district onely couple miles into downtown and harbor

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Our friendly staff works hard to ensure all our guests feel welcome and will be proud they were a highlight of your visit. We're glad our clean, modern property impressed you and that our location was ideal for exploring the area on foot. If your adventures bring you back to town, we'd be happy to have you stay at Best Western On The Avenue again!

"Great Hotel with Superb Staff"

User 04/06/2020

I am an essential worker and this hotel went beyond my needs during my stay. The staff, Troy Mgr,, Dawn, and Shayra, were very sympathetic to the stress I was under. They made me feel welcome, and were more like friends, than hotel employees. I can't say enough about them, and appreciate all they did for me. I would always choose Best Western and highly recommend this hotel to anyone. Great room, that I could relax in. Great value!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
First and foremost, we want to thank you for all that you do; you are highly appreciated. At Best Western On The Avenue, we believe in the power of people, so it is no surprise to hear that our staff went above and beyond to make you feel at home. We are honored to have earned your recognition and appreciation for our hospitality. Relax with us anytime your plans bring you to Buffalo!

"Good news stay"

bwilliamson1, Binghamton, New York 20/04/2020

We picked this hotel because it is very close to RWCC. It was nice and clean. the room was very nice. the staff was nice and helpful. With the C19 going on it was very nice to know that we found a save clean place to stay.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for staying with us at Best Western On The Avenue. During such tumultuous times, we're glad that our clean accommodations and friendly staff could provide you with a spot of comfort. We hope that the next time you're in town, you remember our service and come see us again.

"Newly remodeled rooms a nice touch"

User 15/03/2020

I've stayed at this Best Western many times, but this time was more enjoyable because the rooms are remodeled. Very nice design on the remodel, especially the bathroom, and the bed was very comfortable. I have back issues, so I always worry about pain from a soft mattress- this one was not a problem at all. The front desk attendants were polite and professional, and not in a fake way. Enjoyed talking with them.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Bart, Thank you for choosing to stay with us at Best Western on The Avenue; it was a pleasure to welcome you back. We're delighted to hear that you had an enjoyable stay and appreciated our refurbished accommodations and the beds were to your preference. It's also great to know that you welcomed the friendly and attentive service our front desk team provides. Thank you so much for taking the time to share your kind comments, and we hope to have the opportunity to welcome you back soon.

"Buffalo weekend"

smajor2020, Port Allegany, Pennsylvania 15/03/2020

Best Western on the Avenue is a great place to stay in downtown Buffalo. Quite a few things to do within walking distance. The staff at the hotel are the best! It is very clean and the beds are extremely comfortable.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing our hotel during your recent visit to Buffalo. We're delighted you enjoyed our convenient location and fantastic staff, as well as our clean and comfortable accommodations. Our team would be thrilled to serve you again.

"Good value, great location"

TravelMom56, University Heights, Ohio 11/03/2020

A friend and I came to Buffalo to see an exhibit at the Burchfield-Penney gallery, and we stayed here overnight. We were impressed with the BW. Good room, great bed, and very good location. Would stay here again.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Reading your commendation for your cozy room, our premium beds, and our ideal location brightened our day. Our team at Best Western On The Avenue would like to invite you back for a more extended stay so we can impress you further!

"Wonderful visit"

Dinerforyears, Glenville, New York 08/03/2020

Enjoyed the room decor. Very refreshingly modern and comfortable. Very friendly and warm welcoming staff. And loved the African Grey. Will return, hopefully when it is warmer. Nice to see Buffalo as a revival!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
It was a pleasure hosting you at Best Western On The Avenue! We're thrilled our modern, comfortable rooms and friendly, helpful staff helped make your visit memorable. Thank you for the kind review. We look forward to seeing you again soon.

"Very nice and clean"

699robinb, Chittenango, New York 07/03/2020

In town for a business dinner and needed to stay over. This hotel was reasonably priced, very clean, easy to get to, and friendly staff. Close enough to walk to our dinner location. Breakfast was nice but didn't start until 7am.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Robin, Thank you for your stay at Best Western On The Avenue! We were happy to help you enjoy the clean, comfortable convenience that you needed in downtown. Our friendly team members take pride in providing excellent value. When your travels bring you back to the area, choose us again!

"Excellent service!"

piegdon, Elmira, New York 01/03/2020

Very clean, well-kept, and great location. Excellent stay especially for the rate. Dan, the breakfast chef, provided a great, hot breakfast! Will definitely plan another visit with friends and family!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for your kind review of the Best Western On The Avenue. We are so glad to know that you enjoyed our great value and thrilled to hear that you found our location convenient. We will surely pass along your compliments to our food and beverage team and we look forward to seeing you again soon!

"Best place in Buffalo"

User 28/02/2020

My wife and I decided to stay here on our trip to the area and we really liked this hotel. It's in a convenient location. This part of the city felt safe. Our room was clean and comfortable. We got great service from everyone here. And we paid a fair price for a room in the heart of Buffalo. We would definitely stay here again

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Joe, We are happy to hear our strategic location helped you enjoy a convenient stay. It's also great to know our safe accommodations helped you enjoyed a restful stay. It brings us joy to know that you found our cozy rooms, top-notch hospitality, and competitive rates ideal. Of all the positive words you shared, hearing your plans to revisit is the highest compliment, so come see us again soon at Best Western On The Avenue!

"Buffalo 2020 / Take 1"

DANDYLYONS33, Detroit, Michigan 24/02/2020

Came to Buffalo to revisit our eldest daughter, who is in grad school at D'Youville and wanted to stay someplace close to Elmwood Village and Allentown ... the Best Western checked the box. Rooms are clean and reasonable price with the added bonus that you're walking distance to restaurants, bars, etc

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
It was our pleasure to offer you a clean and convenient place to stay while visiting your daughter! Many thanks for choosing Best Western On The Avenue, and we wish you and your family all the best, and your daughter a successful semester!

"Liked Everything About it"

JeffK664, Lockport, New York 23/02/2020

Attending a show at KeyBank Arena so we stayed down town. Looked for hotels in Buffalo, many were $300+ per night, this was MUCH more reasonable. This Best Western was a short walk to the Metro and ride downtown. It was a beautiful night, so we walked. Nice location on Delaware near Allentown and good eats and beverage. The young lady working the desk couldn't have been nicer, always smiling. The room was very nice, comfortable bed, fridge, big tv, clean and very quiet. We would definitely stay here again.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Jeff, We hope you had a great time at the show you attended and truly appreciate your kind feedback. It pleases us to learn that you had such a pleasant evening and enjoyed our comfortable beds, convenient amenities, and friendly service. Thank you for letting us know that you'd return in the future, we hope to see you again soon at Best Western On The Avenue.

"First Time Visit - Very nice room and good breakfast"

jackiepaddy, Western NY 13/02/2020

Have been visiting Buffalo for many years - first time I've stayed at the BW. My son lives nearby and the location is very convenient with free parking. The lobby is small with a live bird! 5 floors. Stayed on the 5th floor. Room is spacious with tile and engineered wood flooring and area rug. Really liked it. Comfortable bed and bedding. Side chair and desk chair. Had one of my favorite features - sink outside the bathroom. Very nice microwave and fridge plus Keurig. Roomy tiled shower stall. Only downside - no door on the shower so no one could use the toilet if someone is in the shower. Quiet. Breakfast was very good. Enjoyed the stay!

"Good value for money"

Tania_Natale, Toronto, Canada 11/02/2020

The rooms are comfortable and spacious and clean. The mattress is very comfortable! Pleasant friendly staff. Good variety at Breakfast which is included in the price. The lobby parrot Simba is an added bonus!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Tania, It's fulfilling to know that our fabulous rooms, sumptuous breakfast, and great hospitality helped deliver a full-value experience for you at Best Western On The Avenue. Your next visit is much anticipated, and we wish you safe travels along your way!

"Perfect location, great staff and amenities"

User 05/02/2020

As history buffs, my husband and I decided on an overnight stay in Buffalo to visit the Theodore Roosevelt Inaugural National Historic Site. The hotel is centrally located in the heart of town, and many restaurants are within walking distance. The entire staff was welcoming, including the resident parrot, Simba. The complimentary, well stocked breakfast buffet was the icing on the cake. We will stay here again when the occasion arises.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Our property has always been the perfect place for travelers with a penchant for history, and we are glad that our location suited your needs as well. It brings us joy to read your kind words about our hospitable staff with our friendly parrot as the highlight and our thoughtfully curated breakfast. It is such a pleasure to know that should your travels bring you back to Buffalo, you will trust Best Western On The Avenue again.

"Our stay..."

User 27/01/2020

Bathroom both times were dirty. Had kids playing and running the halls. Slamming doors. Employee's are very condescending. Security guard harassed my daughter and her friend. Banging on my door at 4am. Telling them if they didn't open the door he was going to report them, for what only God knows. That he wasn't leaving till we opened the door. I refused to open the door. We were all in pajamas. I didn't feel safe here and neither did the girls.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
A relaxing stay is what every guest deserves, so it saddens us to hear we missed the mark in your situation. Please accept our apologies for the in-room issues you had and that we let you down when it came to our service. Your feedback has been forwarded to the team for review and resolution. Should you return to Buffalo, we hope for a second chance to impress you.


maryannc340, Rochester, New York 26/01/2020

Great overnight stay. Attentive staff, great room, great breakfast, this hotel has it all. Location is perfect too. Will be back! Many good restaurants nearby in walking distance. Love Simba the parrot...

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Mary Ann, We're thrilled your stay at Best Western On The Avenue was nothing short of fantastic. It's wonderful that our amazing staff, convenient location, and great amenities were a few highlights of your visit. Thanks for your kind remarks, and we look forward to serving you again.

"136.00 for 1 night and no amenities."

minsusca, lake Echo, Nova Scotia, Canada 20/01/2020

Our room was pleasant, We requested a king bed, great! We had 2 occasional chairs and a table, but, you could not sit at the table because the chairs were too low, would have been nicer had they added to table type chairs too, so that a couple could have also played cards or had the ability to sit at the table with a laptop. We paid 136.00 and had to order from a fast food place near the Hotel. They delivered, but after driving for 12 hours a nice sit down meal in my hotel would have been much nicer than what we were offered. The staff was excellent, Breakfast was very nice as well.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
While our cozy accommodations, superb hospitality, and delectable breakfast, were the positives of your stay, we apologize that some aspects of our amenities were not to your liking. Rest assured, we will discuss your review with the respective departments to ensure a more enjoyable experience for all. It is our hope that you will consider staying with us in the future. Given the opportunity, we would like to provide you with the stay you expect and deserve.

"Good Stay!"

bethannmahan, Dallas, Texas 17/01/2020

Not a bad drive from the airport and plenty of on-site parking. We arrived later in the evening and were welcomed with great customer service. The random parrot/bird is a cute and unique touch to the lobby. We did Uber around a bit and everything was very close. Our room was very, very clean and we had a quiet, comfortable night. Good breakfast in the morning. Easy check-out process. This is a great stay in Buffalo for the price!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Buffalo is a lovely place and we are proud you chose us for your trip! It is lovely that our comfortable accommodations, tasty breakfast, and welcoming service were excellent for you. We appreciate your review and look forward to seeing you again here at Best Western On The Avenue!

"Excellent price in the downtown Buffalo"

User 15/01/2020

Very clean rooms in the downtown area at cheap rates. Great breakfast included that even has grilled homefries. This has been a place I've been staying for years, have seen many changes over that time. A new face lift has happened over past year.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
It is always our goal to provide an experience worth returning for! From our central location to our clean rooms and yummy breakfast, a refreshing stay at Best Western On The Avenue is always possible. It would be wonderful to see you again!

"sleep and law and order"

User 15/01/2020

great amenities, there are safety latches on inside of doors. some hotels don't have extra safety latches on inside of doors. prices for the rooms are super affordable. rooms are very modern cozy and beautiful . the last hotel i booked before best western the décor of the room was 1960 or 1970 the bedding looked very old. and the staff was not nice, and it was more expensive than Best Western. and they did not offer breakfast

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Lauri, We can't thank you enough for your commendation for our fabulous rooms, superb amenities, and affordable rates. For another relaxing experience, you can rely on us again at Best Western On The Avenue!

"Great Stafd"

User 10/01/2020

Rooms are very well done with new retro style. Friendly staff especially in the breakfast room. The young lady who checked us in was great, she helped us find an excellent restaurant close by. Thank you

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Doug, We are pleased to learn that our friendly team impressed you with their attentive and top-notch guest service during your recent stay at Best Western On The Avenue. Count on us again for another memorable hotel experience should your travels bring you our way. Thank you for giving us a glowing review, and we cannot wait to see you again!

"Overnight stay on the way to Florida"

User 29/12/2019

Excellent location as very close to several downtown restaurants in a safe area. There was parking available and the newly renovated rooms were excellent. The staff was very friendly and helpful and we enjoyed our check in ans the breakfast was much better than the usual in such hotels. Definitely would come again

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
It was a pleasure hosting you at Best Western On The Avenue! We're delighted to know that you appreciated our convenient location and that our updated rooms, friendly service, and delicious breakfast hit the mark. We wish you safe travels and hope to host you again soon!

"Bad weather"

allia120, Pigeon Forge, Tennessee 11/12/2019

Stayed at Best Western because of an early medical appointment the following day. The weather forecast made us question the likelihood of making that appointment safely and on time. Couldn't have been happier with the room. Very clean, modern decor and comfortable. Will definitely stay there again.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Allia, We can't thank you enough for staying at Best Western On The Avenue before your appointment. It brightens our day to hear that our well-appointed rooms were perfect for your needs. We look forward to sharing another exceptional experience when your travels bring you back our way.

"Pleasant surprise!"

User 06/12/2019

Wonderful experience - not only were the rooms recently renovated but the staff truly went above and beyond! Extrememly friendly - from Danielle at the front desk, to Tabitha in housekeeping, Jim on maintenance and Dan in the kitchen. Kudos to all of these staff members for truly welcoming and engaging guests. Thank you!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Shanda, Thank you for taking the time to share your review. Service is something we always want to excel in, so it means a lot to receive your praise! We will be sure to let them know of your kind words. We wish you safe travels and look forward to seeing you again here at Best Western On The Avenue!

"Friendly helpful staff"

8grandpa, Bloomington, Indiana 06/12/2019

This recently remodeled facility is staffed with exceptionally friendly, helpful staff. They are the sort of people you would like to know. We had help with food allergies from the chef. Clear concise friendly directions from the front desk. Polite competent care of the room.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Your feedback is much appreciated! It will be a joy to pass your kind words along to our team, and we are proud you enjoyed your visit. Thank you for your time, and we are eager to see you again here at Best Western On The Avenue!

"Surprisingly Great"

lisabinnyc, New York City, New York 02/12/2019

From the outside, this hotel doesn't look like much. Don't let that fool you. The hotel is actually perfectly nice. No, it's not the Ritz Carlton. But it is clean, newly renovated with comfy beds. The location is great - an easy walk to good food. We were on a road trip, only passing through and this place did us just fine.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Lisa, It is fantastic to know that you had an enjoyable stay with us here at Best Western On The Avenue. We're thrilled to hear our convenient location, comfy beds, and spotless accommodations made a positive impression on you and added to your memorable experience. Thank you so much for the comments, and come back soon!

"Great hotel in Buffalo"

User 30/11/2019

Our stay was excellent! Looks like the building and rooms were just recently renovated as everything seemed brand new. Staff was very friendly. Breakfast was excellent, eggs were made fresh not from powder. We would definitety recommend this Best Western and would not hesitate to stay here again

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Podgie, We work diligently to ensure that our guests receive the quality experience they expect and deserve. It brightens our day to hear that we were able to provide you this during your recent stay. We are thrilled to know as well that you were impressed with our buildings and room features. It is an honor to learn of your plans to revisit us at Best Western On The Avenue, more so to earn your recommendation. Please know that we will stay committed to providing the most excellent service and accommodations that will make us deserving of your trust.

"Newly Remodeled"

rory1002016, Youngstown, Ohio 25/11/2019

Rooms have all been freashly updated with a lot of attention paid to making guests comfortable. Breakfast area was best in class. Parking lot was easy to access and exit. New walk in shower needs a soap / shampoo shelve added and a curtain to keep water inside the shower.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Rory, It delights us to read your lovely comments on our newly updated rooms, fabulous breakfast area, and accessible parking. Your insights regarding the bathroom will be reviewed with the team as we continually work towards improving our guest satisfaction. Should you revisit Buffalo, count on us at Best Western On The Avenue for another splendid stay!

"Great staff, NO HOT WATER"

Ernie1056, South Dayton, New York 25/11/2019

Staff was very nice but the hotel had limited to no hot water for showers in the morning of 11/24/2019. We had numerous rooms rented due to a wedding down the street. The hotel is located near Allen street and numerous places to go for a cocktail.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Ernie, Thank you for your recent visit with us. While we are glad to hear that our service made a great impression, we are very sorry for the maintenance concern that you noted. Rest assured, our team is working on the problem. Should your travels bring you back to our outstanding location, we would be honored for the chance to better demonstrate our true value. Please consider us.

"Great Hotel/Excellent Staff"

E7066VSlisas, Henderson, Nevada 22/11/2019

This is a very nice comfortable hotel with exceptional employees. Located in the downtown Allentown area of Buffalo. The area is a mix of residential, business and restaurants. The hotel has 5 floors and free parking. Ample walkable restaurants. Gas station/convenience store and Tim Horton's across the street. We were greeted and checked in by Shareh (I'm sorry if name is spelled wrong) who was one of the nicest informative front desk employees we've met in a hotel. We didn't have to ask about the hotel, the area or nearby restaurants because she happily gave us information without having to ask. This is a great first impression! Our double queen room on the 5th floor was modern and immaculate. Nice size tv with plenty of channels, Mini fridge, keurig with pods. The beds and pillows were very comfortable. The bathroom though on the small side was newly renovated and immaculate. Breakfast is included. It was good especially the coffee. We loved seeing Sinba the parrot in the lobby! I must emphasis every employee we encountered went out of there way to be kind and helpful. We will definitely stay here again.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Lisa, Thank you for choosing Best Western On The Avenue! From our staff to our comfortable setting, we are happy these aspects were great for you. We trust your time in the city was wonderful, as well. We wish you the best and look forward to providing you with exceptional and well-apportioned accommodations again!

"Great accomodations. Pleasant Staff"

User 18/11/2019

The space was beautiful and the staff was very nice and pleasant. Breakfast was delicious and had a lot of variety for the picky eater. It was relatively easy to find the sapce and there was a nice selection of restaurants within walking distance. Simba, the female, Gray African parrot was a special treat in the lobby.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Dally, Thank you so much for your encouraging review! We're happy to hear that you enjoyed our beautiful facilities, friendly staff, delicious breakfast, and convenient location. Also, we're glad that you liked Simba. From all of us here at Best Western On The Avenue, we're grateful for your business and hope to have you back soon.

"Great hotel! Super friendly staff"

bluemoo, Essex, United Kingdom 18/11/2019

Sorry for the late review but I need to leave a postive review of this lovely hotel. Shame we were only there for 1 night but a big thank you to the staff including Troy the manager for such a friendly welcome and all the good advice. Loved the room and breakfast was fab as was the staff serving. Would love to stay again. Location was good and about 10-15min walk to the street train where it becomes free to use. Free parking was also a bonus!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for finding the time to express your positive thoughts on your recent stay at Best Western On The Avenue. From our lovely room, ideal location, and efficient parking to our delectable breakfast and great hospitality, we are thrilled that we succeeded in delivering a phenomenal experience for you. Your return is much anticipated, and we wish you all the best in your travels!

"Great Stay!"

Teddy B, Buffalo/Amherst, United States 17/11/2019

Good location, easy to get to with adequate free parking. This is my second stay here in six weeks. Excellent breakfast and the gentleman in charge of the Breakfast Room is doing a fantastic job. The place is kept spotless and well kept. I also found him extremely courteous, friendly and helpful.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Teddy, It was a pleasure to welcome you back during your most recent visit! We're thrilled to hear that you had such an enjoyable stay and appreciated our excellent location. It's also good to know that you had the opportunity to try our delicious breakfast menu and we look forward to sharing your kind words with our breakfast team! Thank you so much for taking the time to share your positive feedback, and it would be wonderful to welcome you back the next time you're in the area!

"Top notch comfort"

Kathleen S, Melfort 08/11/2019

Out of 3 weeks on the road the bed at Best Western On the Avenue was the most comfortable of all the places we stayed. Danielle at the front desk was very friendly, efficient and helpful on our arrival. Our room was clean and comfortable. Breakfast was fresh and plentiful. The breakfast room chef was friendly and informative. The location is handy to restaurants and places of interest. Would definitely recommend this Best Western hotel.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Kathleen, It's delightful that you loved the comfort of your room, the efficiency of our staff members and the convenience of our location. We hope you can savor more of our delicious breakfast on your next stay at Best Western On The Avenue!

"A Gem in the heart of Buffallo -Just like Polly the parrot."

User 06/11/2019

Went with my daughter and she met her favorite pet, polly the parrot in the lobby. The staff was very courteous and helpful, well trained. Ultra modern European styled rooms with recessed lights. Beds were very comfortable with the biggest TV I have ever seen . White leather cushioned head rest on bed. Bathroom was built with no curtains , I guess that was the design, but what if kids had to take shower , the first things those little chaps would do would be to splash water outside. Breakfast was a delight with meat separated from omelet showing sensitivity towards Vegan and Kosher/halal eating folks. This hotel has those little details that lingers and remains etched in memory like the elevator with see through door that shows the entire history of Buffalo as you go up or down. All the great restaurants within walking distance from all over the world.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Robert, On behalf of all of our team members, especially polly, thank you for choosing to stay with us at Best Western On The Avenue! We were pleased to provide you and your daughter with comfortable, modern amenities and unparalleled comfort. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.

"Good value in great location"

jamieSacramento_ca, sacramento,ca 30/10/2019

Had a great stay here - room was clean and comfortable, parking available, great location to restaurants and bars downtown. Hot breakfast in the morning was good. Would stay here again if I come back to buffalo.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Jamie, It is our main goal to deliver cozy accommodations and superior amenities at a great value and location, so reading your lovely comments has brightened our day. Thank you so much for allowing Best Western On The Avenue to serve you during your recent travels, and come back soon for another exceptional experience!

"Great staff - poor bathroom layout"

Rocketscientist3, East Rockaway, New York 25/10/2019

Great front lobby staff, hotel is clean and refurbished. Close to many eateries. Ample parking. Odd thing about bathroom shower setup - stall shower, no door or curtain. Water sprays and drips pretty far. Floor towel soaked.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Our team is happy to hear that our ample parking and convenient location were both aspects of your trip that you could take full advantage of while you were with us. While we do have man accommodations equipped with stall showers, other bathroom layouts are available with our king suite or one of our accessible king rooms. We look forward to your next visit to Best Western On The Avenue, so come again soon!

"Top-Notch Service"

User 22/10/2019

We checked on a Friday night, and were greeted by Troy. Troy was exceptionally great, quick and polite - and also stepped outside to show us how to get to the best spots in the area. Really appreciated the clean spot, with welcoming and friendly staff.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Andrew, We love being recognized as a favorite here at Best Western On The Avenue. It brings music to our ears to hear that we have met our guests' expectations. Our team will be happy to know their friendly service and our spotless accommodations were the highlights of your stay. We will also be glad to pass along your commendation to Troy personally. We look forward to hosting you again in your future visits, and we cannot wait to see you again!

"Immigration visit for husband"

User 16/10/2019

We loved the location and room, but it was a bit noisy being beside the elevator and highway traffic and the pillows were so uncomfortable we didn't sleep well. But the hotel was so affordable and lots if places to eat nearby.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Diana, Thank you for the positive comments for our ideal location and reasonable rates at Best Western On The Avenue. We're sorry for the outside noise and some aspects of our accommodations that did not sit well with you. Had we known of your concerns, our efficient team would have taken the necessary actions to address them, which might include a room switch. Nevertheless, we are delighted this did not hinder you from having a pleasant overall experience as reflected by your five-star rating. We'd be honored to serve you again in the future!

"Buffalo, New York"

patrickcstrong, Brampton, Canada 09/10/2019

Manager was very understanding and helpful. The team at the front desk were very cordial. They went out of their way to help us when we needed something which was unexpected. The hot breakfast was excellent. The gentleman (cook) was very cordial.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Patrick, It was such a pleasure to have you at Best Western On The Avenue! We're thrilled to know that our cordial guest and tasty breakfast service became the highlights of your recent stay! Customer satisfaction is our number one priority, and we hope to have another chance to deliver this to you next time you're in Buffalo.

"Wonderful staff and management"

User 07/10/2019

The property is nice and getting nicer; Sinba continues to charm as a "fowl ball." But what makes each return my family makes to Best Western on Buffalo's grand strip are the attentive and welcoming staff and manager. We will keep up our periodic visits on this excellent property which offers good value for the money and location/location/location!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for sharing your experience with us here at Best Western On The Avenue. We feel delighted and honored that we were able to deliver another comfortable experience to your whole family. To know that our convenient location and our excellent staff and management made a positive impression on you genuinely makes our day. During your next adventure to the area, depend on us again for another exceptional stay!

"Best western on the avenue Buffalo New York"

glenaran, Erie, Pennsylvania 07/10/2019

Room was spaceous.Breakfast was delicious .I would highly recommend this property.The manager Troy,went the extra mile to make our stay enjoyable.Hotel is very clean and convenient to downtown Buffalo.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you so much for choosing Best Western On The Avenue! Our team was excited to go above and beyond to make your visit a special one. Hearing that you would recommend your stay means the world to us! We will pass along your commendations to Troy and the team. For another convenient and comfortable stay, visit us again!

"Wonderful stay"

Bill R, New York City, New York 06/10/2019

Thank you to the entire staff at the Best Western on the Ave, Buffalo NY. You made our visit very accommodating and comfortable. The rooms were clean and well maintained. The rooms seem to be recently updated. The bedding and pillows were extremely comfortable. The full breakfast was enjoyable and we appreciated the gentleman who made the morning breakfast. He was very sociable, caring and accommodating. The front desk staff was excellent, friendly and accommodating as well. This hotel is close to all restaurants and attractions. We were happy to see our daughter and the Best Western made it extra special. Thank you Bill & Diane from Brooklyn

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Bill and Diane, Thank you for taking a moment to share your wonderful review. It was a pleasure to host you during your recent visit to see your daughter, and we're thrilled that you had a comfortable stay. We trust you were able to get a good night's sleep, and our staff will be delighted to hear your compliments. We're excited to show off our new heated carport in the near future; please come back to see us again the next time you're in town. Thanks again for your feedback and for choosing Best Western On The Avenue.

"Nice Stay"

User 05/10/2019

We stayed one night while seeing a show at key bank center. Woman at check in was very nice. Check in was quick and easy and she provided directions to the train which was a close walk. Room was recently redone and very nice and clean. Beds were very comfortable. Nice breakfast and complimentary coffee, tea and hot cocoa available 24/7. Only things I didnt like, I was made aware of parking situation, it was not very convenient and difficult to find. I was traveling alone with my young son, and was concerned about where they had me park. Also, our room was on the corner facing in the area of what looked like a club on our walk back from the train, spent all night listening to yelling and screaming from the streets.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Lyn, Thank you for taking the time to provide us your feedback. We at Best Western On The Avenue always ensure that valued guests like you receive the phenomenal service and accommodations you expect. It is delightful to hear when we've done a great job. We are also thrilled to know that our well-maintained rooms and delectable breakfast became the highlights of your memorable stay. However, we apologize for the external noise you experienced and for the parking concern. Nevertheless, we would love nothing more than to see you again the next time you're in town.

"Pardon Our Filth"

User 30/09/2019

We booked rooms here on tour for myself, two other comedians and two of our tour managers. We didn't need to get to the lobby to understand the "Pardon Our Dust" notification. It was apparent from the deafening jack-hammers in the now taped-off parking lot. Funny how they don't list these problems when you book it, only when it's too late. What they didn't tell us at all is that the hot water had gone out and wouldn't be back until the next day - after we'd gone. Nearly all of us shared stories about standing naked in a shower waiting endlessly for it to hit a temperature that was above hypothermia. It never came. Phone calls to the front desk told us that yes, there would be no hot water for our stay. No apology, no explanation other than Pardon our Dust. Dust that you can't remove without a shower. The very fact that they knew there was no hot water and could not have warned their guests before we stood naked in a shower, hoping against hope - some of us having come straight and dripping sweat from the fitness center is simply laziness, cowardice or outright contempt for the customer. The front desk claimed that the manager Troy was "out of town" and they could not issue any type of refund without his approval. I guess they must not have told the manager that the entire hotel was without hot water for two days? I left my number and still called for days after when nobody would get back to me regarding the issue. On my last call, the front desk woman shrieked at me "YOU'RE NOT GETTING ANY REFUND!" and hung up. To anybody who attended our show at the Tralf Arts Center, we apologize if we stunk like a gym locker during the meet and greet. Blame the Best Western. Because they won't accept any responsibility themselves. Remember that you can always dispute the charge thru your credit card when a manager isn't even willing to speak to you.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
It was brought to attention that our hot water tank temporarily wasn't working between the hours of 3pm to 9 am the following morning. I truly apologize for the inconvenience it caused you. It is very rare that something like this happens. We do everything we can to make sure our guests have an exceptional stay. Over the past year we remodeled our entire hotel. Our rooms are brand new and I believe they look outstanding. We offer a full All American Breakfast for you and your guests staying the night. We are in the final stage of our renovations and that is the parking lot. We have installed a heated driveway for loading/unloading your luggage during the winter time. The sign you read that said 'Pardon Our Dust' is a polite way to say we are doing renovations. I assure you, nobody left our property covered in dust. Customer Service is most important to my staff and I. Unfortunately, I was out of town when this happened. I have spoke to my staff regarding this incident. They informed me that you booked your reservation through a third party website, any refunds have to go through them. That is one of my responsibilities. To my understanding, she had explained that to you. However, nobody came down swearing, yelling and acting unprofessional other than you. We treat our guests with respect and I expect my staff to be treated the same way. That's just good business. You and I would have had the opportunity to talk had this not occurred. And I'm sure you would have been more than satisfied with the outcome. Unfortunately, due to your behavior and lack of respect towards my staff, that never happened. Instead, you called Best Western and were issued several thousand Rewards Points for your inconvenience. I would have done more! After reading everything you wrote, It validates what my staff had told me. I noticed you have posted this on every social media site you could find. You will find my response to be the same on all sites. Like I said, I am truly sorry your stay wasn't exceptional, I wish the outcome would have been different. Sincerely, Troy

"We had a wonderful stay here!"

w_stone18, West Boylston, Massachusetts 28/09/2019

We picked this due to location and it was a great choice. Rooms were clean and quiet. The concierge staff is extremely helpful, and very friendly. Some good suggestions for dinner nearby. Kudos to all of them. Dan insures that everyone has a great start to the day by having a variety of healthy and tasty items all morning long in the restaurant. He is a terrific host, and is also a trove of information regarding places to see and how to get there.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
It was a pleasure hosting you at Best Western On The Avenue! We're thrilled our clean, quiet rooms were exactly what you were looking for and that our friendly staff made you feel welcome. Thank you for the wonderful review! We look forward to seeing you again soon.

"Odd Location But Nice Hotel "

516dianes, Hayward, Wisconsin 15/09/2019

It is undergoing outdoor renovation so it's not easy to park. And where you have to park is inconvenient when you're bringing your luggage in and out. But besides that, have no complaints. The front desk staff, Danielle and Ashley, were very welcoming and Dan, the breakfast host, really made you feel like you are important.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
It was a pleasure to welcome you during your recent visit. We're delighted to hear that we were able to deliver an enjoyable stay and that you received efficient service from our team; we look forward to sharing your kind comments with Danielle, Ashley, and Dan! We appreciate your feedback regarding the parking location as this enables us to constantly review and improve guest satisfaction. Thank you for taking the time to share your valuable comments, and we hope that you'll come back and see us again soon!

"Fantastic Hotel"

341rinaf, World 11/09/2019

My hubby and I stayed at the best western for a one night stay. We came to Buffalo from Toronto to see a Chris Brown concert. The hospitality we received was excellent. There was free parking and breakfast included. The room was very spacious and modern. The breakfast was quite a spread from eggs, sausages, cereals, bagels, fruits and juices. Probably the best breakfast I've had included in a hotel stay. The staff are so welcoming and friendly. The young girl cleaning the rooms was so sweet as we had a quick chat in the elevator about the concert I had attended the night before. When we come back to Buffalo, we will without a doubt come back to this hotel as its the best hotel we've stayed in the USA by far.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Rina, It is great hearing from you! We are glad that we've got you covered during your recent trip to catch a Cris Brown concert with our top-notch hospitality as the highlight. It is good to know as well that our wide selection of food items filled you and your husband enough to continue your journey the next day. Also, your positive comments regarding our complimentary parking and well-kept accommodations are much appreciated. We are grateful to hear that on your way back, Best Western On The Avenue is still your preferred hotel. Our entire team is thrilled to welcome you back! Happy and safe travels ahead.


Al K, Winnipeg, Canada 10/09/2019

Overall the hotel was fine breakfast good. Elevator went down for 2 of the 3 days we were there. Said they needed a part. We were on the 5 th floor. Huge inconvenience. No offer to adjust rate only at the end of 2nd day when we complained again did they even offer to move us. Too late at that point. Then they told us we could use at our own risk. Not terribly professional.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
I am truly sorry for your inconvenience during your stay at our hotel. I truly understand how frustrating it would be having to take the stairs five stories to get to your room. Our elevator is now working perfectly. We truly appreciate your loyalty to Best Western. I have applied 3000 Best Western Reward points to your account. If there is anything else I can do for you, please don't hesitate to call me. Sincerely, Troy

"Great find!!"

Laura S, Thorold, Canada 29/08/2019

We are frequent guests at BW hotels and this was the nicest stay in a long time. This was our first time at this location and had no idea what to expect. It was just a one night stay to watch a Bison's ball game.The rooms and interior were newly renovated and the staff was friendly and very helpful. The girl at the front desk recommened places to eat and have a drink. Every restuarant/pub was as wonderful as she said it was. We will absolutley return!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Laura, It was a pleasure to know that our comfy rooms and superb service at Best Western On The Avenue delivered the great experience you deserve. We look forward to hosting you again for another ball game or any vacations you will have in Buffalo. See you soon!

"Great value!"

138keenanw, Ajax, Canada 18/08/2019

Our stay was very good! Rooms are clean and comfortable. Staff were friendly. We really appreciate Dan who worked very hard to provide a lovely breakfast. He was very attentive and pleasant to the guests. Thanks Dan!

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Keenan, Thank you for taking the time to let us know that you enjoyed your stay. It is great to hear that you found your room to be clean and comfortable and our staff friendly. We are glad you enjoyed our delicious breakfast. Thank you for letting us know that Dan provided the excellent customer service we pride ourselves on. We look forward to seeing you again when you are next in Buffalo.

"Great place to stay"

User 18/08/2019

No difficulty finding hotel Due to outside construction Parking was difficult, But staff fixed the issue, We parked on the road and they fed the meter. Rooms were recently updated, they were clean and up to date. No difficulty with the WF and the beds were very confortable. Breakfast was better than anticipated with ample hot food,juces and fruits. When I mentioned that I had a gluten intolorance, the gratious cook prepared some turkey GM sausages for me. They were very accommodating for all our needs. I would stay there again if the opportunity arose.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for choosing to stay with us and taking the time to give us your valuable feedback. It is great to hear that you found your room to be clean and comfortable and our staff friendly and accommodating. We are glad we were able to provide you with a delicious gluten-free breakfast. We do apologize that there were some issues with the parking situation and are glad we were able to resolve the issue. Please come back and see us again when you are next in the area; we look forward to welcoming you back!

"Excellent breakfast"

User 16/08/2019

The breakfast offerings included home made oatmeal and properly cooked scrambled eggs (not runny, but not cooked dry). You have a real asset there. This was the best breakfast we've had in some 20 motel stays in 2019! Our compliments to the person in the kitchen.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for the recent stay and for the review. We are so happy that you enjoyed our delicious breakfast selections, our homemade oatmeal is always a favorite. It is such an honor to receive such wonderful feedback. Please choose to stay with us again the next time that you are in the Buffalo area.

"very good, great breakfast"

User 16/08/2019

The service was quick and great , the facility is close to everything, downtown , uptown taxi or uber walking distance or biking distance. Just not enough parking. Now you are making me upset. i do not have to write up to 200 characters

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Thank you for taking the time out of your day to share your thoughts! We're thrilled that you had an outstanding experience, and it sounds like our service played an important role. We love helping you make the most of your time in our wonderful area! When you are back in town, trust in us again.

"Buffalo NY."

paulinebillington, Ottawa, Canada 07/08/2019

Beautiful renovated hotel. Awesome staff and location. Very clean and comfortable. The staff were so helpful and friendly. Very close to restaurants and tourists sites. Not far from the very beautiful waterfront.

GM_Front_Desk, General Manager at Best Western - On The Avenue, responded to this review
Dear Pauline, Receiving recognition for our friendly, hardworking team always brightens our day and we can't wait to pass along your kind words. It's also a delight to know that our prime location was convenient for your needs. During your next visit to Buffalo, depend on us again at Best Western On The Avenue for another full-value experience!

"Great location in the heart of Buffalo"

User 30/07/2019

Easy free parking right out the front door, extremely pleasant and helpful staff, clean functional rooms - and plenty of restaurants within a short walking distance to choose from. Free internet, breakfast was great, thanks to Dan (Breakfast Chef) who went out of his way to be helpful.

"Solid clean room and property in a good location"

PMC456, Burlington, Canada 29/07/2019

This was a last minute trip to Buffalo for a few personal reasons. The BW was near where I wanted to be. Helpful front desk, good clean quiet room. Hotel overall was quite clean. Business centre at the front. Free parking on the property. The breakfast is not good, but it's the same breakfast as at other BWs. A little pricey, but I guess that's to be expected last minute on a Saturday in July.

"Great stay"

familytripl, Toronto, Canada 28/07/2019

Recently renovated, excellent place to stay. Great location close to many good restaurants in a city. Nice, friendly staff. Clean rooms. Comfortable mattress. Everything you need for a good night stay. And you also get amazing hot breakfast and wifi. Kids enjoyed a parrot (Simba) in a lobby.

"Very helpful front desk"

n s, Toronto, Canada 28/07/2019

Good location for downtown Buffalo. Close to the free tram to the waterfront. Restaurants nearby. Parking. Standard breakfast. Room was what you'd expect from a Best Western. very helpful staff on the front desk.

"Front Desk Gal"

User 26/07/2019

The front desk gal was awesome! Thank you for your hard work! Wish I could remember her name! Breakfast was great! Overall very impressed with this hotel! Even the security guard was friendly and helpful!

"Double charge"

samhoku, Syracuse, New York 25/07/2019

My friends and I took a trip to Texas (my friend, her daughter, and myself) and we booked this hotel for one night. It was right next to the airport, so the location was good. The price was cheaper than the other places. The staff were awesome and went above and beyond to help us. (brought a shuttle at 1AM when we arrived back) The reason why I am giving it 3 stars is that they double charged. I used my card to pay for the hotel room and my friend used her card to pay for her car to be on the lot. When we did that, they charged my friend for the hotel as well. So, they did two charges of 92 dollars. When we pointed it out to the lady, she did not fix it but instead took other people to their shuttle. Because we were also on our way to the airport with the rest of our group, we could not stay and wait for her to fix it. Then when we got home at 1AM we did not get it fixed then either. We showed her the charges on our phones, as we have a bank app. She said the charge would be removed in a couple of days. We were gone for 6 days and the charge is still not removed.

"Very nice visit"

robertaM2227HM, Gold Canyon, Arizona 24/07/2019

The hotel was very nice. There is not a thing tht we could complain about. From the reception desk when we arrived until the departure, this hotel satisfied us. It is well located. There are nice restaurants very close by. Would certainly stay here again.

"Quick arrival, late check in. Staff was very nice."

User 23/07/2019

We arrived late and just picked the hotel from the road. The person at the desk wen out of her way to help up get our truck and trailer parked in their small parking lot. They made arrangements so it would not be a problem for us. The entire hotel staff could not have been nicer. Simba, the gray African parrot in the lobby was a really pleasant addition.

"Great location!"

SouthernCooks5153, Mobile 19/07/2019

We stayed at the BW on the Avenue for four nights. KS room with fridge, nice shower. Toilet and shower separate from the vanity/sink, which is near the entrance. Good price, comfy room, and very quiet. Also, located very centrally - we were able to drive to most of the things we wanted to see within 15 mins. or less. We just happened to be in Buffalo for the weekend of “Taste of Buffalo”, and it was about three blocks from the hotel. There are plenty of restaurants nearby(within walking distance). The breakfast was good - we ate there every morning, which is a first, as hubby is not a fan of most complimentary hotel breakfasts. Good selection - oatmeal, cereal, bagels, English muffins, toast, scrambled eggs, boiled eggs, potatoes, some kind of meat (ham and sausage while we were there), as well as yogurt, fruit, and toppings. The gentleman who oversees the breakfast room is named Danny, and he is a jewel - very attentive, keeps the place stocked, and generally makes life good for everyone in the place.

"Clean & comfortable"

User 17/07/2019

Stayed one night at this hotel. Looks newly renovated & well maintained. Staff were very friendly. Breakfast was great with many food options. Only negative is the fitness room cardio equipment which is older & not in the best shape. Would stay there again when back in Buffalo

"Five star hotel."

Ellen2845, Gulf Shores, Alabama 11/07/2019

I stayed here for a week. Five minutes to Buffalo General Hospital. Large, tastefully redecorated, room, kind and helpful staff. A fresh hot breakfast each morning and 24 hour coffee, tea and hot chocolate. The ownerj helped me load my car on the morning of departure.


Loriesco, Brechin, Canada 30/06/2019

Here for the night and it's nice. Check in there was only one lady checking us in and a line up. She was great though. Explained to all of us the run down of the place. Their bird at the front desk is so cute. Watch out though she will bite. (More than enough signage stating that) comfy cozy room with lots of restaurants in the area. I would stay here again.

"Great choice for a downtown stay."

ROCchef, Syracuse, New York 21/06/2019

Located just north of downtown Buffalo, the Best Western Avenue provides an exceptional guest experience in a great location. An easy walk to Allen Street and Elmwood Village arts district as well as the medical campus, and about a mile north of downtown and the theater district. Rooms are newly renovated, comfortable and quiet. Staff is always very hospitable and outgoing. Solid comp breakfast as well with a variety of hot and cold choices.

"Nice hotel in downtown Buffalo"

User 16/06/2019

The hotel was in a good location, close to downtown. Didn't have any issues. Hotel was a little outdated on the outside, but they were doing some construction. They had an updated lobby. The hotel was very quiet.

"Great stay"

ls19562018, Ontario, Canada 16/06/2019

Perfect location.. Only 10 min from Peace Bridge, Lots of good local restaurants within walking distance,. good shopping. Recently renovated, very clean. Comfortable beds. Wonderful breakfast. Have stayed here twice and have not been disappointed. Planning to stay here again.

"Always Great"

User 05/06/2019

Wouldn't consider staying anywhere else while in Buffalo. We've never been anywhere else where the staff treats you like family. Rooms and furnishing were recently updated and are quite comfortable. You just can't beat the complimentary breakfast. Everyone goes out of their way to make your stay enjoyable.

"Good hotel great location "

CatskyT, Leicester, United Kingdom 02/06/2019

Stayed here for 2 nights with 2 children aged 7&9. Great location. 20 Minute walk to downtown along millionaires avenue so plenty to see on the way. Receptionist recommended some good eateries and was really helpful. We chose this hotel because of the free parking and had no issues finding a space although it was rather full. Only downside for us was the breakfast guy was really overworked and couldn't keep up with the demand. Hot food was frequently empty and when refilled people swarmed on it like locusts. They could really use more staff in the morning. Would recommend this hotel for Downtown Buffalo and would stay again if retuning.

"Doing the best they can"

Travel46859627314, Albany, New York 27/05/2019

The hotel was squeezed in a narrow lot, therefore it was not your traditional feel. It didn't matter as they staff was great as was the value. I would stay here again for sure. Sometimes you don't need the lap of luxury to be comfortable.

"This hotel has stepped up its game!!"

coda31, coda31 22/05/2019

The rooms are large and just spotless! Wow! Great service. Great location for business in the city. The bathrooms are also large, towels soft and fluffy and BIG enough. Great place to stay and I will definitely stay there again.

"Crib..not a crib & dirty"

User 22/05/2019

We chose this hotel because of proximity to the Dept of VA Affairs as my husband had an appointment there. The BW website said a crib would be available, which we needed for our baby daughter. We confirmed this via email and phone call before we arrived. We checked in and a $7 crib fee was itemized on our bill. The website does not mention a crib fee. I stated this to the check in clerk and her only remark was, if you don't want the crib I can take it off. We needed a crib so we kept it and paid the charge. Upon entry to our room, the "crib" was a pack n play. The pack n play was dirty, having brownish stains scattered down the side netting. We also requested late checkout and the best they could do to accommodate was an hour later than normal check out time. Our hygiene product samples, such as shampoo and lotion, were also covered in what looked like coffee stains. Not sure if they were new samples or had been there from a previous guest and were not replaced during room cleaning.....

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
I am truly sorry that your stay with us was not exceptional. Any product that was unused from guests in your room, prior to your stay, is supposed to be removed and thrown away. I was not aware of any product in your room that had coffee stains on it. Our rooms are inspected by myself and our Supervisor. If there were any stains at all on our amenities in the room, I am truly sorry. We will discuss your concerns with the Crib as well. I will try calling you on the number you provided. I will do my best to make this right for you. Meanwhile, don't hesitate to call me at your convenience. Sincerely, Troy

"A GREAT place to stay. "

debdewart, Northern Calif 21/05/2019

We came from California to see our son as he graduated from University at Buffalo. This hotel is in a great location, very walkable downtown with lots of restaurants just a stones throw. The hotel is undergoing renovations but we never heard a noise. Our room is so nice. Brand new everything in our rooms and a beautiful (although small) bathroom. Seriously, it's very nice. All the staff we've met are super nice - every one of them. But a special shoutout to DANNY who made our breakfast (complimentary, by the way) experience very nice. Just a very nice guy who was going a GREAT job. If we ever come back to Buffalo, this will be our go-to hotel in the downtown area. Two thumbs up for this hotel and its staff.

"Excellent Hotel"

lcosta1025, Glastonbury, Connecticut 20/05/2019

Place is very easy to locate, nice and safe. There is many parking spaces. The front desk is very helpful and kind. The rooms are very clean and comfortable. The bathroom is clean and nicely set up. The TV is easy to use. Décor is very pretty. So many Restaurants and bars in walking distance. The bird in the lobby is so nice. The elevators are extremely interesting! Breakfast was clean and many items to choose from. If you need anything the gentleman working is right there for you. Excellent hotel.

"An excellent experience"

User 20/05/2019

Free parking, friendly service, very clean, spacious, updated room in a great location! Breakfast, internet and a gym, even the Sunday newspaper were included! Located within walking distance of shops and restaurants. We had a great stay!!!

"Great location & very comfortable!"

User 16/05/2019

This is the third time we have stayed at this Best Western. Great location, the staff is very friendly and helpful. My husband thought the bed was more comfortable than ours at home! Breakfast bar great way to start the day. Highly recommend for your stay in Buffalo. Free onsite parking too1

"First Class Hotel on "Silk Stocking Avenue""

Randy L, Dubuque, Iowa 02/05/2019

In case you might be unfamiliar with the term "silk stocking avenue," it references the area in which wealthy people once lived. Today this area still sports an eclectic collection of prized mansions lovingly cared for over the decades. In the midst of this is an elegant hotel with first rate staff, rooms of pure class and modern, and location-location-location for easy walking and dining. The price--very modest. Check it out and then be sure to check in.


Discover32564854209, Syracuse, New York 28/04/2019

BED WAS SO COMFORTABLE!!! I would buy that mattress for home!! It must have been a brand new mattress, as the room was just remodeled. Have stayed here over 40 nights in last 10 years. They have recently remodeled most of the rooms. Remodeled rooms are very nice. Parking is tight but free for hotel guest. Free breakfast is good. Simba the parrot, the property's lobby mascot is a friendly face every time I stay here.

"Horrible pillows"

Thomas B, Washington DC, District of Columbia 25/04/2019

In general a nice hotel in a good location. But bring your own pillow, the pillows they have is very uncomfortable way to high and hard. Both me and my wife had neck pain the day after. We asked if they had other types of pillows but no luck. Sad because we never had this experience in a BW before.

"Great place to stay!"

AmyF1965, Rochester, New York 22/04/2019

Checked in for 1 night. The front desk woman was extremely nice and friendly! Suggested a couple places to go, which were walking distance. the place was very clean and the rooms were great! breakfast chef was awesome - very tentative to every guest! Offered to make waffles and deliver for a family!! The morning desk woman was very nice as well, just didn't have a chance to talk much to her. Would absolutely stay again and recommend!

"Familiar and relaxed "

KEP12538, Hyde Park, New York 26/03/2019

A welcoming, familiar, friendly and favorite “chain” offering comfortable beds, hot hot water, and bountiful breakfasts. We are always greeted like family and thanked for our loyalty. We always look for B W when traveling FIRST!

"Perfect Location"

User 26/03/2019

The hotel is in a great part of town convenient, and easily accessible. I would gladly return to this property again. I felt safe, the parking lot was well lit, and the room was very up to date! I use to be a General Manager of Holiday Inn, and attempted to book at their facility just down the street. The customer service there wasn't nice so I decided to stay at Best Western... 1st time I've ever stayed at Best Western and I will be staying with them in the future. Give this property a try!

"Great Stay"

Tammy I, Rome, New York 09/03/2019

I found this hotel on line.. and I was impressed by the reviews. my family ended up reserving the room for our 2 day trip to Buffalo. We arrived and the front desk clerk Danielle was truly amazing. Everything was so easy and quick . The staff was friendly and very helpful. Our room was spacious and clean . I will definately stay here whenever we return to Buffalo.

"Very nice accomodations"

User 05/03/2019

Our room was very nice. The hotel and the room looked new, fresh and clean. The beds were amazingly comfortable. All the hotel staff from the registration person to the cleaning staff were very friendly and helpful.

"Very good stay"

Konstantin B, Toronto, Canada 04/03/2019

Came for one night for the Broadway show. Very nice and clean. The sleeping was quite and comfortable. Good noise isolation, despite the hotel was full we didn't hear anything . The Internet worked good. Breakfast also was good enough. Recommended.

"Excellent value"

Dream08676775890, Utica, New York 28/02/2019

Interior remodeling being done on our stay but, had no impact on our stay. Exterior needs work and parking is an issue with tight, limited space. Staff very friendly and helpful. check in and check out simple and fast. Breakfast was plentiful with basic, limited, selections in a casual area of suitable seating. Warmer friendly feeling upon arrival to departure.

510manager, General Manager at Best Western - On The Avenue, responded to this review
Thank you for the review< i will pass your comments along to our staff. Yes we are still remolding and the exterior will be finished in the spring, Were sorry about the parking but we will have more spaces in the spring. Next time your in Buffalo please try us again. Thank you, Troy

"One of the most accommodating hotels ever"

User 26/02/2019

I recently travelled with a large group of high school and middle school students (38 people in total). Troy and his staff took great care of us during our two night stay. It was very easy reserving the such a large number of rooms (we booked 20). Troy was very understanding when the number of participants changed (it changed almost daily in the weeks leading up to the trip). He even helped me find two local restaurants, both very close to the hotel, that could serve such a large group, even calling to inquire on my behalf! I felt like family. The type of attention to detail and the genuine consideration Troy and his staff have is unheard of these days. I could tell they wanted the youth to feel safe and enjoy their time. If I find myself in Buffalo again, I will certainly stay here again!

"Always Improving"

Steve F, West Milford, New Jersey 17/02/2019

I have stayed at this property for my trip to Buffalo for the last three Years everytime I go the place keeps Improving the staff is great the rooms are updated and clean the Breakfast is fresh and plentyful

"Pleasant Stay"

PaulaD515, Vernon, New York 11/02/2019

My husband and I took our daughter to see Cats at Shea's and were very pleased with our stay at Best Western - On the Avenue. Located just off 33 West from the NYS Thruway, it was very easy to find. We arrived around 12:00 and were immediately checked in to our room on the 5th floor. I could tell this was the remodeled section of the hotel that I had been reading about. Our room was spacious and nicely furnished. We took an Uber to the theater, which would have been easy to walk to had it not been so cold! After the play and dinner we were ready to relax in the comfy beds for the night. I couldn't believe the next morning how quiet it was - we couldn't really hear any traffic noise and definitely did not hear anything from our neighbors or in the hallway. We enjoyed the free breakfast the next day and the complimentary newspaper left outside our door as we headed out for the drive home. We would definitely chose this hotel again upon a return visit to Buffalo.

"Newly renovated"

nixonaome, Barrie, Canada 09/02/2019

Located 2 miles from the Keybank Centre which my wife and I walked to the Sabres game. This recently renovated hotel was immaculate, the service was great and the hot or cold breakfast included was as good as most restaurants. The hotel greeter, Simba, a 20 year old parrot sits atop the front desk computer monitor and greeted us upon arrival.

"Very nice hotel"

sam z, Silver Creek, New York 08/02/2019

Helpful staff, fast check in. Very clean hotel, Nice breakfast. Less then a mile to Shea's theater. Cant think of anything bad to say about this hotel. We have stayed here a couple of times this year.

"I like it!"

User 03/02/2019

Great location, close to many amenities, museums,finest restaurants. Clean newly renovated comfortable room. Good included breakfast with sausages,eggs , pancakes etc. ... What else you need? And they have a real parrot at reception saying: "Hello"to you.

"Concert trip"

User 22/01/2019

Everything was great. Only one fly in the ointment. There is inadequate parking when hotel is full up. Returned from the concert only to find NO PARKING available. I talked to the desk clerk. She said there was nothing they could do, and that upper management was aware of the issue. I was told I could park our car across the street at a professional building, but they could not guarantee its safety from vandals or from it being ticketed or towed. They did say that the hotel would pay for the ticket, if one was issued. I feel that there should be some kind of notice or warning from the hotel, making guests aware of this potential problem.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
I understand that parking may be limited on Sold out nights. As you may have noticed, we have been under construction and we have been storing our brand new furniture in the containers in our parking lot. That takes approximately 6 parking spaces. Once those containers are removed we should be OK. Unlike most hotels in Downtown Buffalo, we do not charge for parking. And My staff will always go out of there way to find you a parking spot. And in this particular scenario, We offered to pay for your ticket had you received one. That is not our normal business practice, but I hope that was enough to ease your mind while you were at the concert. Bottom line...WE MAKE SURE ALL OF OUR GUESTS HAVE SOMEWHERE TO PARK. If there is anything I can do for you, please don't hesitate to call me. Troy GM

"Great experience"

412gailv, Toronto, Canada 05/01/2019

Had a one night stay after visiting the Anchor Bar - very close by and then taking in the Sabres game at the Keybank Center. Hotel has recently been remodeled and main areas and guest room are beautiful. Breakfast area was large and clean. Food was good and plentiful and the chef was very friendly!!

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you for your compliments, I believe you were trying to give us a better score than a one. We truly appreciate your business. See you on your next trip to Buffalo. Troy GM

"Most comfortable beds"

kebussy, Kingston, Canada 12/12/2018

They upgraded us from a room with two queen beds to a room with one king bed because we did not need two beds and we had the most comfortable bed we have ever had in a hotel. The hotel staff is incredibly nice and accommodating and even gave us a late check-in. The lobby is small but cozy and they have a squawky but fun surprise guest living in there waiting to greet you when you come in. The elevator is really neat so make sure to pay attention to the back wall if you get to use it. We did not have any issues finding parking, but the girl checking us in still asked to make sure we had a spot. Great hotel, and we will definitely stay there again if we find ourselves back in Buffalo.

"Decent hotel for sports "

AMToronto29, Toronto, Canada 09/12/2018

We decided to go here for a boys weekend. Decent rooms, good rates, good continental breakfast and close to sabres and bills Games. Rooms quiet and clean. Friendly staff as well. Would definitely return here.

"Perfect for business"

Philip316, Albany, New York 30/11/2018

We stayed at this hotel because it is close to the medical college. The room was clean, quiet and nicely decorated. There was ample parking on site. The wifi worked well and the fitness room was clean and well equipped. We enjoyed the wide selection of choices at the breakfast buffet and everything was fresh. The staff were very friendly and welcoming. The manager gave us a personal recommendation for dinner, which was perfect for us. It was a short walk away, which was much appreciated after our long drive. I really appreciated the later checkout time as I was able to use the fitness room and have a leisurely breakfast before heading to a museum in the afternoon . I would definitely stay here again!

"A very happy customer!"

User 26/11/2018

My most recent stay was a very stressful time for me and the hotel provided every need I had, I felt completely safe, the food was excellent, all of the staff was courteous at all times. I will continue to stay here every time I visit Buffalo.

"Best western Inn on the Avenue Buffalo New York"

User 21/11/2018

Very nice downtown hotel close to restaurants bars attractions the staff was very nice helpful and friendly especially Dawn The housekeeping manager and Danielle the front desk clerk I would definitely come back

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you so much for your compliments. I will be sure to thank Dawn and Danielle for leaving such a positive impact with you. Also, I am not sure if you can change the score you left our hotel. The ratings for Expedia are 1-5. 5 being 'excellent'...1 being 'horrible' You gave us a 1. After reading what you said, I believe that was a mistake. Thank you again for your business. We will see you on your next trip to Buffalo. Troy GM

"Very Good Hotel - Good value"

CaptainJalopy, N.B. 16/11/2018

Very good stay. Great location - tons of great restaurants and bars around the corner. Room was well appointed and clean. Desk staff was friendly and the breakfast was better than typical continental fare. Will return.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you very much for your complements, We truly appreciate your business and look forward to your return. If there is anything I can do to make your next stay even more outstanding, please don't hesitate to ask. Troy GM

"Poor Management"

tomjanis, Rome, New York 27/09/2018

We arrived at the hotel at approximately 3pm. After check-in we were told that the room was not ready yet but would be available in 5 minuts. Approximately a hour later with the lobby filled with guests waiting for rooms a manager arrived. Subsequently were told that our room would not be available for quite some time but that another room would be available shortly. Approximately 15 minutes later we finally were able to check-in. The hotel had been booked solid the day before and on the day of our stay. One would think that knowing the amount of rooms needed adequate staff would be present. Good management not only solves problems but prevents them from happening. Additionally there is not nearly enough parking space to accomodate quests adequately. The only other parking is metered on the street parking.,

"Large, remodeled room, through pricey"

227randic, Almond, New York 24/09/2018

We needed a place to stay near the Children's Hospital. Everything was good, except the cost was more than what we were comfortable spending. Other than that, the room was clean and spacious, the breakfast area was spacious - offering privacy to some extent, and the staff was friendly. We got there after 1am, and found there was really no place to park. The staff let us park right out front.

"Farewell Yellow Brick Road"

Lynett M, Weedsport, United States 17/09/2018

Very disappointed with this hotel. This hotel is under construction. Limited parking to none. Park on the street with meters. Checked in and then it took over an hour to get our room. Staff was very short and snarky. No sense of being welcomed to the area or even this hotel.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. There were an overwhelming amount of guests that arrived at 2pm demanding they get a room right away. Our policy says check in time is 2pm. But its not guaranteed. My housekeepers are scheduled 10 am to 6 pm. Not all rooms could be cleaned before 2 pm. Unfortunately, we could not clean rooms faster than the amount of guests arriving. I have been in the hotel industry for over 10 years. I have not seen that happen very often. Its common though at big resorts or in Las Vegas. You often wait longer than the check in time stated on their websites. I know my team was working as fast as possible to get rooms cleaned. Unfortunately, we fell short for not satisfying all of our guests. For your discomfort I am applying Best Western Rewards points to your account.(see the other email I sent you) Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Troy GM

"Modern Clean and Comfortable"

User 17/09/2018

Very nice rooms. Quiet and relaxing.Good location near stores, restaurants and museums. Well lit, safe parking. Earlier check-in and later checkout than most hotels.Their breakfast selection was excellent. Can't go wrong with scrambled eggs and sausage!

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
After reading your review I believe this score of a 1 was incorrect. FYI- a 1 means we have failed you miserably. A 5 means that you were completely satisfied. I am hoping that is the case. If there is anything else I can doe for you, pleased don't hesitate to contact me. Troy GM

"Nice Hotel"

User 12/09/2018

Resending to correct my rating to 5. Hotel is nicely renovated and provided a quiet comfortable stay. Staff was helpful and friendly . Hotel is conveniently located near Allentown entertainment area and is walkable to downtown as well. Canadians will like the Tim Hortons across the street.

"Nice Hotel"

922dwaynes, Edmonton, Canada 10/09/2018

Hotel appears to have been nicely renovated. Room was very quiet. The staff was friendly and helpful. The location is close to Allentown entertainment area. Downtown aIso within walking distance if you are up for a bit of a walk. For the Canadians that love Tim Hortons, there is one across the street.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you for the wonderful compliments. I noticed you gave us a 1 out of 5 !!! Was this a mistake? Your comments indicate a 5 out of 5. If you enjoyed our new rooms and were satisfied, Thank You. However, If we failed to deliver an exceptional stay for you, please don't hesitate to call me. I would like to discuss your stay in detail. Sincerely, Troy GM.

"Perfect Spot"

User 02/09/2018

We stayed as a group of 9 attending the final Bisons home game. The manager, Troy, introduced himself to us just after check-in and gave us his card in case we had any questions or problems. Very happy with the condition, location and value of the hotel. The staff was top notch. We'll be staying here again for sure.

"Great place to stay in Buffalo!"

Barbara Q, Seneca Falls, United States 25/08/2018

Great location, friendly staff, a wonderful place to stay. We can't think of a better place to stay. It's conveniently located on Delaware Avenue, walking distamce to a variety of superior restaurants and bars.

"Renovations not acceptable"

SMITY037, New York City, New York 21/08/2018

This is my second time staying here. Last year renovations were being done, but my visit was fine. This year I was excited at first to see that my room was renovated until I looked down at the floor and saw hairs on the floor on the new bathroom floor. There were no face cloths and the floor was not mopped.the new design for the bathroom is HORRBLE and uncomfortable. As soon as you walk in the room the sink and mirror are right there, a little space for a toilet and next to that a walk-in shower that can accommodate an average sized child not a grown adult. I am average size woman and not obese if I were,I wouldn't be able to fit in the shower or fit in the space were the toilet is.whoever approved this bathroom floor plan needs to go back to the drawing board. The stand in shower has no bars to hang your wash cloths, taking a shower you must stand practically on top of the shower head to get wet and your almost touching the wall because there's no space. there's no shower curtain and the water splashes into the toilet area. The faucet had only hot water. I had to brush my teeth with hot water yuck!!beds were comfortable, the TV guide channels in the directory book were all wrong, buffet was good since they added hot foods. Lastly the charcoal grey interior in the halls makes the hotel too dark and dreary.

"Great position and good value"

User 20/08/2018

Stopped over for one night on our way to Niagara Falls, it's really great, it's on the main street, not far from the highway, great parking too. The staff is friendly and nice, the rooms are big and the beds are comfy. Plus it's close to some nice bar and restaurants in the center of Buffalo.

"Newly Renovated Room; Excellent staff and breakfast"

MusicDiva111, Wellsville, New York 17/08/2018

We asked for and were assigned a newly renovated room which was very nice--large & comfortable with microwave and refrigerator . We were shocked, though, that the brand new VERY large shower had no grab bars. These are essential for safety at ANY age, but especially noticeable for us, as my husband has balance issues. The no door/curtain design allowed water to splash on the outer floor, making it even more perilous. Bars are a quick and inexpensive fix. Noise at night was minimal, but the construction noise in the morning was definitely noticeable and would be annoying if you wanted to sleep late. The desk staff was wonderful--so friendly and helpful. Danielle even called us a cab. Very good free hot breakfast spread with a pleasant, efficient attendant. We would definitely stay here again--hopefully next time with shower bars!

"Outdated for today's standards"

User 15/08/2018

We had a one night stay at this hotel in mid-August 2018. The hotel was under renovation and there was a humid/rancid smell. The rooms were large however with old furniture and devices. They have a caged gray parrot at the entrance which is a pretty sad sight. The breakfast was very, very limited (eggs, butter, cereals and bagles) and the quality was pretty low. However, there are some pretty good restaurants nearby. The trip to the falls was a 30$ uber ride which was ok.

"Great location and friendly staff, but under construction"

Kurt_in_CLE, Cleveland, Ohio 14/08/2018

We found this on TripAdvisor, but did not know it was under construction until we arrived. Our room was very nice (410), but our friends had to move after the first night. I think the location is good enough that I would stay there again. The people at the reception desk and in the dining room were very nice and the manager made a point to talk to us. We walked to Tempo, Seabar, Allentown and were only a short drive from Forest Lawn, Albright Knox Art museum, Canal side and the freeway (in and out of the city).

"Careful of what room you get"

CMVT24, AUSTIN 03/08/2018

My first room was on the 2nd floor at the end near Delaware Ave. I could see the plastic bag tossed on the landing although the windows were, well, filthy. The mildew smell was overpowering. I called to request another room and was told there were none. Then I noticed the stains on the bed skirt with matching ones on the lampshade. The upholstered chair had seen much better days in the 90's given the worn arms. Walking into the bathroom, I noticed that what must have been a significant hole had been covered with some material and thoughtfully duct-taped. This was on the tile just above the tub. Hmmmm.... I thought. It is time to demand a different room. After the somewhat harried reception clerk "called the general manager," I was given a pleasant, newer room on the same floor and very satisfied. I blame the management/owner, not the desk clerk. Why try to slip that kind of room by? Three stars because it's the average of the two rooms. (One last side note, they should consider moving out that poor parrot in its meager cage from the lobby into a pleasant home.)

"Trip to Niagara Falls"

diedrich04, Chilton, Wisconsin 03/08/2018

This was our last stay on our 2 week trip out East. We stayed here as we were going to see the Falls. Wonderful updates to this hotel. We were in a newly renovated room which was beautiful. It had a wonderful breakfast and was a short drive to the Falls. Very nice and helpful Staff.

"Good hotel in Buffalo with free parking"

Scott S, Sydney, Australia 01/08/2018

Best Western Buffalo was easy to find. Had free off street parking and wi fi. Staff very professional and helpful. Close to down town Buffalo sights that we wanted to see like the Naval ships and a History harbour cruise among the silos. .

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you Scott for the positive feedback..Were glad you enjoyed your trip to Buffalo. I hope you will consider staying with us in the future. If I can be of any assistance to you, please don't hesitate to ask me. Thanks again, Troy Tripi GM.

"Always A Winner On The Avenue"

Sam B, New York City, New York 31/07/2018

When you tell people you're going to Buffalo instead of, say, Columbus, OH, or Wilmington, DE, or any one of a number of more traditional sexy destinations across this great land, you can get some quizzical looks from folks. But what they don't know is that Buffalo is happening and the Avenue is where it is at. When you're staying in Buffalo, make sure to stay On The Avenue—Delaware Avenue, for those new to the scene. Hands down, it's the sexiest address in the Nickel City. Great service!

"This economy hotel is great"

EricFromCanada2018, Mississauga, Canada 23/07/2018

The staff are all very friendly, including Troy, the manager. The rooms are simply laid out but the amenities are what you would expect in a more expensive hotel. Staff are helpful with recommendations as to what to do and how to get there and Simba, their pet parrot (is he a parrot?) adds a bit of distinctiveness. The breakfast is always good. We always stay here when in Buffalo.

"Very nice hotel"

MsPDom, Wauseon, Ohio 11/07/2018

This place was very clean. Having rode our motorcycles in from Ohio, I felt the parking lot was very secure and well lit. Troy and his staff were great hosts and very knowledgeable about the area. Niagara Falls is a 30 minute ride away and there were many places to walk to nearby in Buffalo.

"Nice Room...Poor Check In, Disappointing Breakfast"

francisc366, Rochester, New York 03/07/2018

The hotel says that check in time is 2:00 p.m. We showed up at nearly 4:30 and our room was not ready. We had to wait another 15 minutes to get into it. No offer of any type of discount for our inconvenience. The room itself was actually nice. It was clean and apparently newly renovated. No issues at all really. Internet and TV worked just fine. Breakfast was another story: Quality of food was not very exciting to be kind. It was only 8:30 a.m. but there was only one banana out and it was so over ripe that nobody took it. If the room was less expensive it would have been a good deal. But I expected better from a big name like Best Western.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
I am truly sorry that your check in process wasn't smooth and efficient. The quality of our breakfast items is set to a high standard. All items should have been fresh and appealing to the eye. I would like the opportunity to speak with you directly. At your convenience please contact the hotel and ask for me. My sincere apologies. Troy Tripi General Manager 716-886-8333

"Great Hotel Even Better Staff"

User 01/07/2018

Room was clean and updated. When we checked in we were greeted by Kamisha! She was warm, friendly and extremely helpful. Upon arriving back later that night the young woman at the desk was just as welcoming! Can't say enough good things about the staff at this hotel! Will definitely come back!

"Great hotel with free parking"

LevinsonGedera, Bournemouth, United Kingdom 22/06/2018

This is a simple friendly family run motel, The staff are professional and efficient. This is my second visit and I look forward to coming back again. The rooms are clean and comfortable. I suggest asking for a non smoking floor and a refurbished room. The buffet breakfast is simple but adequate. Its an easy walk into the centre of town and to some great restaurants.

"Perfect city location"

DenverLou2014, Denver, Colorado 15/06/2018

This hotel has been renewed with fresh style and amenities. The room was roomy as was the shower. We happened to be in town for the Annual Allentown Art Festival and this location was perfect for roaming around and getting a bite to eat at all the nearby good restaurants.


drshonk1, Anna, Ohio 12/06/2018

Remodeled room was nice and clean. Front desk clerks were very helpful and friendly. Was there for only one night, but would definitely stay if we had other plans in the area. Just the usual continental breakfast,(Nothing special) Reasonable rates. Was headed to Philly for a Rugby tournament and this hotel was exceptional in all aspects compared to the Sheraton in Philly.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you very much for your kind review of our hotel. First, I hope you did well in the Rugby tournament. It's a great sport. In regards to our breakfast. I am not sure what time you came down to eat. We usually will let guests in our breakfast area by 6 am. However, from 7am-10am we have a hot breakfast which includes eggs, cheesy eggs, roasted potatoes with peppers and onions, sausage and hot oatmeal. Hopefully you come back to stay with us in the future so that we have the opportunity to 'fill you up' before leaving our hotel. If there is anything I can do for you, please call me. Thank you. Troy Tripi General Manager 716-886-8333

"Beware The Smoking Floor!"

Barla1950, Destin, Florida 07/06/2018

I am absolutely sick this morning from sleeping in a smoke-filled room on the third floor where three rooms are designated as “smoking rooms”. Our room is a non-smoking room, but the second-hand smoke from the hallway drifted in anyway. It's been a long time since I've been exposed to this much cigarette smoke, and now I know that I need to request a non-smoking room on a non-smoking Floor.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 716-886-8333. Sincerely, General Manager Best Western On The Avenue

"Great place for a Buffalo Adventure..."

BBredeson, Atlanta, Georgia 06/06/2018

We booked this location for some time to explore around Buffalo. The room we were given was recently remodeled and very clean. Another highlight of this location was the mural painted on the wall as the elevator goes up. There is also a grey parrot in the lobby that was loud and a delight to interact with.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Thank you very much for your wonderful compliments. The mural in the elevator shaft is something special. Its not often that I get comments on it. The mural extends from the 1st floor to the 5th floor. It highlights many people that have impacted our wonderful city. It also has historical buildings that have been in buffalo since the late 1800's . The parrot in the lobby is an African Grey . She has been with our hotel for over 15 years and is current 19 yrs old. Her name is Simba. If there is anything I can do for you, please call me at 716-886-8333. We look forward to your next visit hear at Best Western On the Avenue. Sincerely, Troy Tripi General Manager

"Great stay at the Best Western On the Avenue"

shellykleintc, Traverse City, Michigan 03/06/2018

This was out second time staying at the Best Western on the Avenue. The recent upgrades to the hotel are great! We really appreciated the super helpful staff--always smiling. We love the location and will be back again this summer.

bestwest510, General Manager at Best Western - On The Avenue, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 716-886-8333. We appreciate your loyalty to our brand. Sincerely, Troy J. Tripi General Manager Best Western On The Avenue

"Always treated well here"

Ellen B, Endwell, New York 19/05/2018

We visit Buffalo several times a year to see family, and this particular Best Western is within walking distance of two family members, so the location is perfect for us. We are greeted in a friendly manner by all staff, not just the person behind the counter. The breakfast was upgraded in the past year to include more hot items. Most if not all of the rooms on the 5th floor have now been upgraded, and, at the time this review was written, workers were on the fourth floor upgrading those rooms. We arrived on a Friday afternoon and left Monday morning, and were never disturbed by construction noise. Rooms are clean, and the upgraded rooms are very nicely done. The location, in the Allentown neighborhood, gives you the choice of many restaurants, from casual to elegant, within a five minute walk from the hotel. We will always stay here when we come to Buffalo.

"Excellent "home base" for visitors"

adora01, Bend, Oregon 16/05/2018

This will be my first choice for future visits to Buffalo. I was given a comfortable, quiet, newly renovated room on the 5th floor. This hotel is the perfect location - walking distance to theatre district, wonderful restaurants, parks, Allentown, or just enjoy walking the neighborhoods admiring the wonderful architecture & historic sites. Or catch a local bus or Lyft to museums, attractions, lakes, parks. The staff was so friendly & helpful. A yummy breakfast offered a generous selection for all appetites & diets.

"Great Location; Room could be updated"

User 08/05/2018

Walking distance to Allentown; only a $7 Uber ride to other areas in the city. Staff was very friendly. Room didn't have a mini fridge or microwave and could use some updating. The lobby was nicely updated and the bird was cute. Breakfast was alright, but was a nice selection. Staff was very friendly and welcoming. would recommend to others

"Best Western on the Ave"

User 07/05/2018

I will not stay anywhere else when i come up from NYC. the staff is amazing and the atmosphere is comfortable as the staff treats you as if you are a close friend. the breakfast is always served early and the display is also to high standards


_nay442002, Brockport, New York 24/04/2018

First, I chose this hotel for the 2p check in and the decent reviews it got. I was wrong on both. I arrived around 3p. My room was not ready. I needed to be at a wedding around 415p, just a 1.5 miles away. I asked if they had another room, they did not. They stated that it would be about 15 minutes. Wrong. At 330p, I went up to the room and stood outside until the cleaning lady saw me and realized I needed to get into the room. She then said I am sorry, that she did not know the room was needed. She apologize profusely. It was not her fault. So after getting into a nasty room, I got ready and went to the wedding. On my return, I spoke to a gentleman at the front desk claiming to be the general manager. I told him about the situation. All I got was an, "I am sorry". He also stated that he was surprised that they did not offer for me to get ready in some back room. Umm... no! I paid you money, I want my room, and I was not early, I arrived an hour past check in time. No excuses. He also stated that he would buy me a coffee in the a.m. How does that make up for the COMPLETE inconvenience that I went through. Now, to the room..... I accidentally booked a smoking room. That made the room nasty, but the cobwebs hanging down, the dust and nasty grim in the corners, the peeling wallpaper all made it that much worse. I would NEVER stay here again. I feel that it is not run very well and it is run down. I would say a positive is that for the most part, those that I had contact with were friendly. I also know that the management is going to comment and state that they always strive for greatness and they are sorry for my inconvenient stay, however I do not think that is true. Instead of taking the time to write a response, use that time wisely and train staff not to extend room check out dates to 2p when you have a booked hotel the next day and the time to deep clean the rooms.

"Better than expected"

DocCapt, Columbia, South Carolina 05/04/2018

The staff was super friendly, the hotel was nice and in a convenient location. The only downside was the parking situation, the parking lot is small and if the hotel is heavily occupied you may not get a spot. Otherwise the stay was wonderful, the facilities are nice and everything was very modern. I'd definitely stay there again when in town.

"First stay in Buffalo"

User 05/04/2018

We came for a swim meet and our stay was excellent! The newly remodeled rooms were nice and clean, the bed was very comfortable and the staff was so friendly. I would definitely stay here again. they are pretty well priced. this hotel also had parking!


ledsled87, Buffalo, New York 21/03/2018

We stay here every year for our wedding anniversary and St Patricks weekend. Always nice clean and friendly. I would definitely recommend this hitel. Pricing is right and the right ammenities. Over all thank you Best Western for another nice stay.

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, Thank you for choosing to stay with us every year to celebrate your wedding anniversary and St. Patrick's day festivities! We are so happy to read that you always have a good time, and that you recommend us to others! We look forward to having you again next year and congratulations on another year of marriage!

"Friendly as always"

cgrace002, Rochester, New York 13/02/2018

Stayed here for two days while in Buffalo and the staff was just as friendly as the first time I stayed here. The hotel is in great shape and they're doing full gut job renovations - they obviously take pride in giving the best at Best Western. Looking forward to another stay there to see what it all looks like when it's completed. The one thing I wish they would improve at this hotel - the parking. There isn't a whole lot of space and it did easily cause some issues for some.

"Great stay!"

bev788, Ontario 22/01/2018

Stayed using Rewards promotion in January. Excellent stay. Hotel has great location. Free parking, breakfast and wifi. Room was clean and good size. All Staff incredibly friendly. Would definitely recommend this hotel.


jessicagermain, Buffalo, New York 16/01/2018

I? had the most wonderful time at Best Western, the owner was so so nice and helpful. I? was having so car trouble once I? got to the hotel and the owner was so understanding and helpful! Definitely recommend coming to this hotel!


User 07/01/2018

We spent two nights for the World Juniors and any bad reviews you read are just people finding the littlest things to complain about. The staff were very friendly and helpful. The room was a good size with a mini fridge, the bed was comfortable and the pillows were pretty good too. A quick taxi ride to restaurants and of course the Key Bank Center. Great hotel with a great price.

"Very modern and great location."

M7133IMellenc, Rochester, United States 06/01/2018

Our stay at the Best Western was very comfortable and convenient. The staff was extremely friendly and made extending our stay easy. This was located within walking distance of many restaurants and bars as well as a quick car ride to Key Bank Center. The decor of the Best Western is different than what I remember from previous years. Much more modern and cozy.

Troy T, General Manager at Best Western - On The Avenue, responded to this review
Thank you very much for taking the time to compliment our hotel. We are glad you found your stay do be comfortable. I do hope next time you are in Buffalo, that you will consider staying with us again. I also hope I have the opportunity to meet you in person to once again say, THANK YOU for your kind words. Have a wonderful evening.

"New Year's Eve on the Avenue"

Ronald S, Buffalo, New York, United States 03/01/2018

There is nothing but the Best at Best Western Hotels. Dawn and Danielle, were most helpful and courteous. They went out of their way to please us. The breakfast food was delicious. Even had a lady making eggs the way you wish. Quite a nice selection of food. Our room was on the 5th floor and had a great view of the city. The room was clean and the bed was soooo comfortable. Try Best Western, it's the BEST1

"Good hotel in convenient location"

bgoliver, Toronto, Canada 30/12/2017

The hotel has all your basic ammenities including parking which is a nice add on for downtown Buffalo. The breakfast selection was slim but waffles, coffee and cereal were avaialble. Coffee and hot chocolate at all times was a nice touch along with keurig machines in the room.

"Football Weekend"

Canada27, Windsor, Ontario 11/12/2017

Easily accessible hotel in a rather beautiful part of town. Really enjoyed strolling the neighbourhood and admiring the architecture. Check in was easy. Room was typical of most BWs, spacious enough. Clean on the surface but needs a deep clean; dust in the corners, general grime from wear and tear. What surprised me most was the quietness of the hotel. It was fully booked for a Saturday night, with plenty of eager tailgaters, but the halls were silent. Enjoyed a good night sleep in a comfortable bed. Breakfast was nothing special, but included in the price. Would prefer a wider variety that is competitive with other chains that offer a hot breakfast. The stay was decent, the parking was free and the rate was fair. If returning to see another game in the Buffalo area, wouldn't hesitate to stay here again.

"Home away from home ??"

907sterlingc, Buffalo, New York 09/12/2017

The comfort of being at home combined with excellent service and accommodations this is my favorite place to be whenever I'm in the Buffalo. The entire staff is always very friendly and respectful hands down the best place I've ever experienced such service.

"Hockey night in Buffalo"

Alicia D, Pittsburgh, Pennsylvania 07/12/2017

We traveled from Pittsburgh-Buffalo looking for a hotel that would be close in walking distance to bars and restaurants, and not far from the arena. The Best Western staff was warm and welcoming, and Troy, the manager was on site to greet us. You could tell that he wanted us to have a great experience at the hotel and was sure to make our stay memorable. The hotel was recently renovated with new furniture and the beds are super cozy! I recommend this hotel if you want to be close to everything (not just sport venues).

"Warm and Friendly"

sandrabT9710MG, Vienna, United States 07/12/2017

Grateful for the warn and friendly stay during a critical time of being in the area due to a family medical emergency which required staying in Buffalo a month and a half. The staff was helpful, supportive, and extended a professional and extremely courteous connection during this emotional experience. I remain ever grateful and would most certainly visit again, under different circumstances.

"Gem in the heart of historic Buffalo"

PEGGY B, TORONTO 04/12/2017

We went to Buffalo to shop and attend a Patriots @ Bills football game. Location was very convenient to everything and parking was free. The room was large, clean and quiet. I even had a whirlpool tub in the bedroom which unfortunately we didn't have a chance to use. Staff were pleasant, friendly and accommodating. Excellent overnight experience.

"Night out in Buffalo"

downtownfd, Toronto, Canada 26/11/2017

I had forgotten my iPad in the room , the maid found it and immediately took it to the front desk who then called my cell phone to advise me. I was only 10 min away from the hotel. I was on my way home which is. 2 hr drive and across the boarder. So congrats Best Western for haveing such great staff.

"Nice stay!"

X2330PWmicheleb, Buffalo, United States 21/11/2017

We stayed for a night while visiting a sick relative. The room was clean and comfortable. The hot tub was relaxing! I slept very well. And in the morning, it was so nice to come down to breakfast already made! Oh, and the coffee was excellent. I would highly recommend.

"Small, sad hotel in need of remodel"

80nicholask, Norwalk, United States 17/11/2017

This hotel was staffed by lovely people, but it not look or feel clean. One lamp in the whole room, old wallpaper (slightly stained). The TV's don't accept HDMI connection - why? My kids couldn't watch the movies we brought. The heater broke on the second night when it was 20 degrees out and we didn't realize until morning when it was just blowing cold air. The toilet barely flushed unless you pushed it as hard as possible and held throughout the entire flush. The water in the shower was either ice cold or scalding hot. No thanks!

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property and for your compliments of our staff. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using all the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I wish you would have told us about your dissatisfaction with your room while you were here as we never want a guest to leave unhappy. We are currently remodeling and all the points you made are being addressed. I hope you will consider staying with us again once the remodeling is complete. Thank you again for taking the time to let us know about your experience.

"Friendly and Helpful Staff"

749kimberlyq, Erie, United States 12/11/2017

LOVED our stay at this Best Western. Staff was extremely friendly and helpful. Breakfast was carb heavy, but very clean and cozy environment. The room was also clean and cozy. The parking attendant even went back outside in the cold weather to get our license plate number for the check-in paperwork. We appreciated the extra mile the staff went to to make sure we had a comfortable stay.

"Friendly Staff and Nice Accommodations"

44236, Hudson, Ohio 09/11/2017

My wife and I stayed at the Best Western on the Avenue for a short two night get-away. We had never been to Buffalo, so we didn't know what to expect. Our experience was great. From the housekeeping to the front desk, the staff was very friendly and very accommodating. Our room was spacious and very clean. The pricing was very reasonable. The location of the hotel was very close to trendy restaurants and the downtown area. Should we make a trip back to Buffalo, we will definitely stay at the Best Western on he Avenue.

"poor customer service and cleanliness"

chelseab8123, Rochester Hills, Michigan 06/11/2017

experienced very poor customer service and cleaniless of hotel room overall on my most recent trip. stained sheets upon check in, called to have them changed while we were out of the room, came back and no new clean sheets or attempt at changing the bedding

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, I am so sorry for your poor experience. We strive to make every guest's stay an enjoyable one and our head housekeeper has been made aware of all your concerns. I hope that you will consider staying with us again to give us another chance to provide you with the exemplary service that you, and every other guest deserves. Thank you for taking the time to address the issues you dealt with during your stay.

"If You Want To Sleep On A Cloud..."

Action_Jackson2, Milton, Canada 05/11/2017

Feel free to stay here. That bed was so comfortable that I almost missed breakfast, which was beyond my expectations. Add to that the wonderful staff (Kemisha comes to mind) and the heated lights in the bathroom, I would definitely stay here again if given the opportunity.

"As expected"

Steve s, Bradford, Pennsylvania 28/10/2017

This place is everything I expect in a best western. The hotel is clean, staff was beyond friendly, and the breakfast was basic but good. It's nice to have off street parking in the city, and there's a security guard in the parking lot after dark. African Grey Parrot in the lobby is a neat touch too. Keep up the good work!

"Architectural sight seeing in Buffalo"

McLeod441220, Woodstock, Canada 27/10/2017

The Best Western on the avenue met all our needs, clean, comfortable and the staff was helpful. The nearby restaurant had fantastic ribs. We visited a number of architecturally significant buildings in Buffalo and had a very good experience at all of them.

"Clean and Courtious"

Jennifer B, St. Catharines, Canada 24/10/2017

This hotel was extremely clean, great down town location, and the staff (All staff) were amazing and helpful. Everyone was able to assist with any needs, and had information on local amenities. Parking included is a great addition down town.

"Helpful Staff"

Connie S, Lansing 24/10/2017

The staff at this hotel went above and beyond to help make our stay comfortable and enjoyable. The breakfast attendant took pride in 'kitchen' and made sure everything was stocked and fresh. The receptionist helped with directions for area sightseeing. The room we stayed in was newly remodeled with large flat screen, modern furnishings and comfortable beds.

"Great Customer Service"

jkbeale1, Johnson City, New York 23/10/2017

My experience at the Best Western On the Avenue was excellent. The front desk (Dawn and Staff) are very Friendly, Courteous, and treated me with Respect. The hotel is in a great location. The rooms are Comfortable, Clean, and the breakfast is excellent.You can't ask for a better stay at a hotel in Buffalo!

"Hard (actually, impossible) to find fault with anything!"

ExpatPlanters, London, United Kingdom 23/10/2017

My wife and I used this hotel as a base for two nights whilst visiting Niagara and Youngstown - yes, we could have been closer to both, but online this looked a decent hotel in a decent location. And it is!! Nicely located close to all sorts of restaurants, bars, etc, and within easy reach of roads heading north, with ample free parking - why wouldn't you stay here? I note earlier reviewers have mentioned stale rooms and decor - I can only say that we must have had one of the refurbished rooms as there was nothing at all that wasn't 100% spot on in our room. The bed was super-comfortable, the pillows soft but firm (if you know what I mean) and the temperature control was easy and effective. In truth, there wasn't much of a view (looking down the road, northwards) but we only used the room to sleep in and our eyes were closed!! The breakfasts, whilst self-serve and not including anything cooked (apart from cold hard boiled eggs, and waffles, bagels and toast you prepare yourself) were excellent and there was enough choice to suit 99% of tastes. There was plentiful coffee, tea, hot chaocolate and hot water, and juices. The staff were very friendly and welcoming, and very informative - when asked about our plans in the area, the front desk staff gave plenty of tips on what we'd chosen to do. In the reception area there is also a parrot (called, strangely, Simba - simba being the swahili word for "lion") who is sometimes allowed out of his cage to wander around behind the reception desk, and he's agreat way to lose a few minutes! Overall, an excellent hotel with excellent staff in an excellent location. Recommended? Absolutely. Will I return? Next time I'm in Buffalo, for sure!!

"Hotel needs refreshing"

75glenf, Tawas, United States 16/10/2017

The hotel is located close to the down town area and in a vibrant area of Buffalo. I would like to believe that the room was clean, however the hotel decor, linens and furniture was old and tired, and really needs to be changed and updated.

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, Thank you for complimenting our perfect downtown location! We're sorry to hear that you were disappointed with your room. We are in an ongoing process of remodeling our rooms and hope that you will consider staying with us again so you can see how it all turns out. We are confident you will love the new room just as much as you enjoy our location!

"Great place to stay in the heart of Buffalo"

Dorothy V, Trumansburg, New York 08/10/2017

My husband and I were in Buffalo overnight for a show. We found this Best Western to be clean, and all of the staff very helpful and friendly. Our room had just what we needed and was clean and comfortable. Truly a good value!

"Best to stay at Best Western"

johnsV277UG, Brampton, Canada 03/10/2017

Everything was really nice and the staff were very friendly. Any problems were looked after right away. Comfortable bed...not so much the pillow. We would have loved to have the opportunity to swim but enjoyed our stay just the same. We would definitely stay here again!

"Very accommodating, pleasant and professional staff"

P5144JVmarkh, London, Canada 01/10/2017

Excellent service while staying at this hotel during a health emergency. Everyone was very helpful and kind. All front desk staff including Troy and Danielle were very helpful. Easy walk to Buffalo General Hospital.

"Just a place to stay nothing flash about it"

User 30/09/2017

This place is ok if you are looking for just a place where you can rest after seeing some tourist attractions it's close to everything shops restaurants and offers transportation as well. At niagra falls you can find lots of shops where you can buy souvenirs and some fast food as well.

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer great experiences for future guests. We're glad to hear that you enjoy our location and hope that you will stay with us again!

"Delaware Avenune Best Western"

G6877HYmichaelk, Bufallo, United States 28/09/2017

Well done rooms, clean, easy to get to, parking lot is tight but worked out, and area of town is nice. I would stay in this hotel again in the future. Breakfast options were fine as well. Close by 24 hr drugstore as well.

"Awesome stay!"

milelej2017, Buffalo, New York 25/09/2017

This is an awesome hotel with awesome employees. I would recommend BW to any and everyone. I booked at the very last minute and BW DIDNOT DISAPPOINT! the price was fantastic! So fantastic I booked another room while I was there! A must stay!!!!

"Nice hotel in convenient location"

MARS895, Boston, Massachusetts 19/09/2017

This is a very well-situated hotel on Delaware Avenue with plenty of places within walking distance. The rooms are a little worn, but are well-kept and a good value. Staff is polite, friendly, and professional. Simba the parrot hangs out in the lobby, a fun touch. There is an elevator for all floors and parking lot and entrances appear to have good security. The breakfast offerings are good with several gluten free options.

"Best Western on The Avenue Review"

ogugwau2017, Liverpool, United States 15/09/2017

My experience was okay. The bed was not comfortable, the lighting in the room was rather poor and the phones in the room did not work. But the hotel location is good because there are quite a number of good locations to visit and a good number of decent restaurants.


O8103YXhelens, Buffalo, United States 14/09/2017

Nice place to stay in Buffalo...close to Border. Restaurants within walking distance. No issues with noise being downtown location. Would stay here again. Very close to Buffalo Zoo which is a nice place to visit.

"My home away from home"

993sterlingc, Lockport, New York 12/09/2017

This is where I stay whenever I'm in buffalo, hands down they are the friendliest and most respectful host of people that I've ever met at a hotel. The most courteous beautiful people that you'll ever want to meet.

"I would come here again"

mlnate, Plainsboro, NJ 12/09/2017

great proximity to downtown sites and to nearby restaurants. Nice continental breakfast, clean rooms with superb showers and free parking. If there wasn't a breakdown in communications (which led to no room service on our last day) I would have given an excellent rating.

"Nice hotel near downtown"

H8890XCbonnies, Buffalo, United States 06/09/2017

I love staying at Best Westerns and this specific one is very nice with polite staff. The only things it lacked was airport shuttle and a full breakfast, I have stayed at other Best Westerns in bigger cities that have had theses amenities at the same price I paid for this stay.

"Repeat Visit"

beccasar, Owen Sound, Canada 30/08/2017

We stayed here several years ago but I didn't review it at that time. We found that it was more affordable than hotels further downtown. We planned to go to a ballgame & knew that the Metro train could get us down there with just a short walk to the station. It had a comfortable room & a decent breakfast included. If we plan to do another trip to Buffalo & need a reasonably priced central hotel, we will not hesitate to stay here again.

"Great Location/ nice staff/"

SMITY037, New York City, New York 27/08/2017

In town with my daughter for Move in day for Buffalo State students. We normally stay at the Holiday Inn, one block up, but it is closed for renovations. I was very pleased with the Best Western. Everyone at the front desk was pleasant and helpful. The room was neat and beds comfortable. Even though the hotel is dated, its neat and clean. The free breakfast was good and appreciated since there are no nearby restaurants nearby for breakfast. I enjoyed talking with staff member name Danita. She was very friendly and accommodating. Simba the talking bird was a great attraction as you enter the lobby. I will definitely stay at this hotel again.

"Old but attractive and well maintained hotel"

HeloCaptain, SoCal 26/08/2017

I booked this hotel after using the P.O.S. Best Western iOS app to read details of their room types. I made a reservation for a two room suite. I checked in and found that I was not in a two room suite. I returned to the front desk and learned that they have NO two room suites at all. The iOS app listed two different types of two room suites when I was searching for my room selection. A discussion with the general manager on the day after check-in revealed that they haven't had a two room suite in more than seventeen years. This property is old, but it is well kept and very clean. The breakfast was "okay," though I usually see better at most Best Western properties. The most disturbing thing about this property: There is not even one space for handicap parking. I'm not even sure how this is possible in this day and age, but they seriously had not even one space for handicapped patrons. At least I was able to discuss the issues (including no handicap parking) with the G.M. I was also able to inform the G.M. that the iOS Best Western app is a true p.o.s. and is the worst (by far!) of 12 hotel apps I use.

"Great location"

Douglas H, Vienna, Va 23/08/2017

The hotel is a good value. The location close to restaurants and the free parking make this hotel a good place to stay when you visit Buffalo. I liked the elevator with the view, an original touch. Simba the parrot is an adorable addition to the friendliness of the hotel.

"Lovely location "

User 22/08/2017

We only stayed 1 night, but it was nice hotel. Located downtown not too far from the waterfront, restaurants and the naval museum. The lovely old homes on Delaware Ave are a definite must see. Hotel is spacious, the room was fantastic. We had some issues connecting to the wifi, but someone came right up to help remedy the situation. The staff were so friendly and helpful. The breakfast set up was comfortable and welcoming. I was pleasantly surprised to see almond milk as an option - THANK YOU for this !!! We are never able to find non dairy options at hotel breakfasts, this was amazing. They had a little of everything to eat - it was great.

"Incredible Hospitality, Amazing Room"

User 22/08/2017

After an unfortunate stint at another hotel, I was able to get a last minute room at Best Western due to the incredible help of one of the staff members, Danielle. She ensured that I was able to get a room and even helped to extend my stay an extra night. In regard to the hotel, it is extremely clean and well-located in a happening area of downtown Buffalo. The room itself was also very clean and orderly with a number of amenities included (such as free Wifi and breakfast)! Overall, I would strongly recommend this hotel.

"To me it is "home" in Buffalo NY"

User 20/08/2017

The best of 30 or so BW's I have stayed at in my career. Privately owned and operated by a family for about 25 years and they treat their guests like family. I have been staying there off and on through 3 major renovations for about 25 years; it is gorgeous now and among the best values I get in lodging. It's a sharp place and is right next to everything I love in in a rapidly emerging Buffalo.

"Nice stay"

michellefN72CD, Lewiston, New York 14/08/2017

Nice stay overall. Very friendly staff. Appealing lobby made the entry a nice first impression. I would recommend this hotel to others staying in the area because great convenience to a lot of close by bars and restaurants.

"Just OK."

Alan2996, Mississauga, Canada 11/08/2017

We recently spent 2 nights (Sat-Sun) at this well located mid-town hotel situated in the Allentown area of Buffalo with many nearby restaurants and neighborhood bars. The front desk staff were all friendly and helpful and their "greeter" Simba was a nice touch. While the room was clean with comfortable beds, it showed it's age. The hotel is definitely in need of renovations especially to bring it more in line with the higher end properties having located into that area.

"Great place to stay"

joergw228, Reading, United States 10/08/2017

Very nice place, centrally located, friendly and helpful staff. Clean rooms and Lobby. Easy Parking Location is great, close to downtown, close to Anchor Bar (Birthplace of the Buffalo Wings) Rooms are Insulated, no traffic noise, nice beds.

"Nice place to stay in Buffalo, New York, would stay at Best Western anywhere else again"

993anhd, Huntington Beach, United States 08/08/2017

We stayed at Best Western before, was very please. Therefore we chose BW again. Good place with breakfast provided. in the heart of Buffalo and only about 30' to the Falls as well as easy access to Canada side. 20' to the air port. The staffs were extremely nice and helpful, it's an A++++. -Minor things: no in-room refrigerator, decoration and room conditions are a bit dated.

"Our stay at Best Western on the Avenue"

kelly717578, North Versailles, Pennsylvania 07/08/2017

The hotel had been renovated last year and we were lucky enough to get a new , boutique type room. I requested the same room for this year. Very beautiful and chic. The front deck is welcoming and accommodating. Dawn is wonderful. Also the little , young, girl , who takes care of the breakfast room is amazing. Both ladies are an asset to this hotel.

"excellent staff"

beverlye885, knox, pa, United States 01/08/2017

Everyone at this hotel was friendly, helpful, and efficient. They could not have been better. The location was perfect for my group. The only thing keeping this from being a rave review was the quality of the continental breakfast. It is difficult for a breakfast bar to be good but it could have been better. We went across the street to Tim Horton's to get coffee.

"Great staff, very clean, and perfectly situated in town to explore Buffalo and Allentown"

Bonnie N, Davie, Florida 30/07/2017

First, I want to say that employee Denita should be runningthe place. Friendly, helpful and clearly competent at all aspects of the hotel. If undercover boss reads this then you have a gem in Denita and make her a manager. She may be small and petite but she has an infectious smile and personality. The hotel was very clean, large rooms, and good breakfast. Would like to see some hot foods like eggs and bacon like other Best Western's. This was the first that didnt offer that hot food but what was there gave you a full belly. Loved the whirlpool n the suite. Nice way to end the day with a body soak. Bed was really comfortable.


alishar936, Bronx, New York 29/07/2017

I like this hotel. This is the second time I stayed. It is close to Buffalo State college. It included wifi, parking and breakfast which is rare now a days . Prices are somewhat reasonable and no hidden cost.

"Fantastic place to stay in Buffalo!"

User 20/07/2017

If you are looking for a great location, clean, beautiful and the most friendly staff of any hotel I have ever stayed at! This is the second year in a row we stayed here and we can't wait until next year!!!

"Best Western Hotel, Buffalo, NY"

M7443EZdavid, Toronto, Ontario 19/07/2017

Best Western on Delaware Avenue, Buffalo, NY. Friendly, courteous, going out of their way to ensure the best for hotel guests. The hotel is convenient for me and will definitely visit again in 2017. Room very clean, beds comfortable; great breakfast in the a.m. Once again, very friendly staff on duty in the breakfast room.

"Great price, breakfast and location"

alittleoh, Rochester, NY 16/07/2017

The hotel is a convenient location to area bars and restaurants and the knox-albright museum. There was a large assortment of food items at the free breakfast and the breakfast staff was very attentive and all items were stocked.

"Another Great Night's Sleep"

MARVIN R, Hamilton, Ontario 15/07/2017

I have stayed at this hotel six times and each time my experience is great. While I have not been there in a year, it looked like the corridors had fresh carpeting and there was a major renovation of the breakfast room. I love the new shower with bench seating. Having the sink outside the shower/commode room would allow two people to get themselves ready in the morning without tripping over each other. The WiFi was fast and I never experienced service difficulties. The next time I need to stay in downtown Buffalo, I will be back!

"Past visit"

K3228NZlisaw, Buffalo, New York 08/07/2017

Rooms was what I. paid for. One (1) night. Stay for business.purposes. The. Quality of the guests rooms can improve. Parking was conjested. Need more parking for bigger vehicles (trucks). All of the Guest rooms should have a refrigerator.


X6859QSlisaw, Jamesville, United States 06/07/2017

Great place to stay. Relaxation at it's finest. Was able to have an early check-in! The jacuzzi was a godsend after a great afternoon/evening of wedding entertainment. Plenty of towels! Many amenities in the room.

"Saved our plans!!!"

friskegirl26, Dundee, New York 21/06/2017

We were unable to stay at the hotel we had originally booked at due to circumstances beyond our control and Danielle at the Best Western was so accommodating. We got a room, checked in and she made sure we got all the bonus points and current offers on our Best Western account. We were able to proceed with our plans without a hitch. Thanks you Danielle!!!

"Great Location"

rovingruz, Cartersville, Georgia, USA 15/06/2017

We were in town for a wedding, hotel was within a block of the rehearsal dinner and just a block from the wedding venue. Never had to move our car which made the free parking invaluable. Hotel is also just over a mile from the canal area, great place to tour ships and museums. Also not far from many other attractions - hotel staff was very kind and willing to help with directions, suggestions and public transportation questions. Also close to a variety of restaurants - lots of choices. Rooms were clean and beds were very comfortable. No street noises. Nice breakfast area, typical variety of choices. Would definitely stay again and recommend to others.

"Great location for Allentown Art Festival"

Pamela L, Rochester, New York, United States 13/06/2017

We stay at the Best Western on The Avenue because we were in the Allentown Art Festival. I didn't realize how perfectly this hotel was located in relationship to the event. It could not have been in a better location. We were able to stay here and go back and forth to my art booth over the weekend. The hotel itself was nice, clean and the staff was very helpful. There was breakfast every morning which was also helpful. The room itself was clean but a little out dated, but it really didn't matter to me. I will stay here again if I do the Allentown Art Festival.

"Allentown Art Festival Visit"

angelb411, cleveland, United States 13/06/2017

Please allow for more than one square below because I had family and friends stay in 7 rooms total. The staff, the amenities all receive a customer plus 1 from me. Every year I look forward to seeing the friends we have made at the Best Western on the Avenue. The sounds of Symba, the parrot, are always a joyful reminder that we will have a good stay.

"Good location, friendly staff"

Margaret C, Orlando, Florida 10/06/2017

We were in town for a wedding and wanted somewhere centrally located. Best Western fit the bill. The room was large and very clean. The staff was very friendly and helpful. There are several good restaurants located only a block away on Allen Street. It is a nice long walk down to Canalside, but very doable if you like to walk. The breakfast was limited, but the breakfast area was spotless. We would definitely choose to stay here again.

"family wedding"

352eclaire, Buffalo, New York 05/06/2017

Perfect for family wedding celebrated near downtown Buffalo and within walking distance. The cost of this hotel is @30% less than other hotels in area and with great service. Close to Allentown shopping and quirky restaurants as well as the TR site or Wilcox Mansion which is a National Park treasure.

"Charming Hotel, Great location!"

David O, Washington DC, District of Columbia 01/06/2017

Visiting family in Buffalo we stayed near family, but this location was also very convenient to nightlife on Allen and the subway to downtown. Simba the parrot lives in the lobby, and he and the staff are warm and welcoming as you'd expect in The City of Good Neighbors!


Janet G, Wantagh, New York 26/05/2017

Great place great neighborhood love down town Downtown is the place to be, don't like musty smell parking at night rough if you don't park early forget it on weekend . Breakfast was what it should be . It was good

"Renovated Best Western in good walking location downtown."

Bfamilia, Guelph, Canada 24/05/2017

Reception and service staff were pleasant, polite and efficient. Renovations are well done and parking is immediate access to building. Rooms were clean & roomy. Microwave and small fridge available. This is a safe walking area. We walked all the way up Delaware to the Albright-Knox Art Gallery without a problem. Very pleasant walk through older area of beautiful old mansions/houses. Tim Hortons across the street for quick breakfast proved an interesting morning adventure with regular goers! Very near Elmwood Avenue where there are a great array of restaurants and bars.

"Joe Fallon, concierge The Fairmont Copley Plaza, Boston"

User 15/05/2017

Yesterday my friend and I had the good luck to be in the right place at the right time—The Fairmont Copley Plaza in Boston when Joe Fallon, concierge, was on duty. We asked about the 10AM guided tour of the hotel. Joe ducked behind the paneled wall door and reappeared with his iPad loaded with photos. In the next 45 minutes, we learned the history of The Copley Plaza hotel built in 1912 on the original site of the Museum of Fine Arts to today's preservation (the mosaic floor tiles) and modernization (air conditioning). In addition to being historian for the hotel, Joe is caretaker of Catie Copley—the hotel's famous 15-year-old black lab. Thanks Joe for making our stay a memorable one!

"Comfy beds!"

LMWilles, Greene, New York 04/05/2017

Excellent stay. They Offered a discount to us because my sister is a Roswell Cancer patient! Love the staff, beds, breakfast! Very friendly housekeeper and breakfast lady too! Will definitely stay again!


User 28/04/2017

After driving 12 hrs Best Western is always there for us,, and close to the highways,, the beds were crisp and clean,, lots of reno;s,, we were on the road for 6 nights and best western was there for 5 of them,, thanks..

"Stay away from room 204"

V7802IAstephens, Buffalo, United States 25/04/2017

The hotel is in an excellent location, great staff, and the rooms are nice; however, unless you are a heavy sleeper, do not get a room by the elevator and vending machines. The staff gave excellent suggestions of where to visit and eat. The support staff was excellent. Breakfast was good, could use a better selection of eggs.

"Nice Hotel, good location and excellent staff!"

kellysP7042WB, Bergen, United States 24/04/2017

We stayed at the Best Western on the Avenue for a girls night out and attended a concert. The staff was super helpful with getting us a taxi and giving us recommendations for restaurants, they even helped us find a place to eat when we returned to the Hotel after the concert. Room was nice and the bed was comfortable.

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, Thank you so much for your great review of our hotel! I hope you had a fabulous girl's night out and I'm assuming you attended the Eric Church concert! If that's the case, I'm totally jealous as I was unfortunately working! I will pass along your compliments to the rest of the staff and hope that you come back and visit us again very soon! Thank you for your loyalty to our brand!

"Not great"

KPic10, Rochester, New York 23/04/2017

Rooms need to be updated, not clean, someone else's hair I'm the shower, towels had someone else's eye makeup stained on them. Laundry gave us 2 towels for 2 people that needed to take and evening and morning shower, them wouldnt give us 4 more, would only allow 2?? Breakfast food was sub par, bagels, cereal and toast. Yogurt and pop tarts from Aldi? I didn't know that was allowed. Coffee was bad. Lobby and staff were ok.

bestwest510, Public Relations Manager at Best Western - On The Avenue, responded to this review
Dear Guest, I'm sorry that you did not enjoy your stay with us. We take pride in providing excellent service to all our guests and I apologize we did not meet your expectations. The head housekeeper is aware of all your concerns and is taking the steps necessary to ensure that something like this does not happen again. I hope that you will consider staying with us again to give us another chance to provide you with the exemplary service that every guest deserves.

"Located in a clean, safe and queit downtown neighbourhood."

R H, Toronto, Canada 09/04/2017

This hotel is situated close to the Peace Bridge and all the downtown attractions. It's just a short walk to the Public Transit and there is a Tim Horton's across the street. On-site Parking is free, but limited. However, the hotel has alternative free parking available at a nearby business. The rooms have free wi-fi and are clean with a tv and clock radio, but no safe. I found the light standards in their parking lights shine right into the rooms. The hotel does not have curtains to block out the light they just have mesh curtains.

bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review
Dear Guest, Thank you for taking the time to let us know about your stay! I'm so sorry to hear about the lights shining into your room. I wish you would have called down to the desk so we would have been able to tell you that every room has black out drapes. They're in front of the sheers and completely cover the window. Your satisfaction is very important to us and we hope you'll give us another chance to provide you with a wonderful experience. Just be sure to let us know about any questions or problems as soon as they arise so we can help you take care of it right away! Thanks again for your kind words!

"Best Western- A Great Place to Stay!"

lakeyah2017, Rochester, United States 05/04/2017

The staff is courteous. Rooms are comfortable. Breakfast is great. All f this at an affordable rate. Express checkout makes leaving hassle-free. The room includes wireless internet and cable. Although, we had activities planned during our stay in Buffalo, I would have been completely okay with hanging out in my hotel room! That is just how comfortable and relaxing the experience was. The hotel is located in a nice part of Buffalo with convenient stores within walking distance. This is my hotel for all overnights in Buffalo! Overall, you won't be disappointed!

bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review
Dear Guest, We love to read reviews like these! Thank you so much for taking the time to let us know about your stay and how much you enjoyed everything! We appreciate your loyalty to Best Western On The Avenue and we look forward to seeing you for all your future stays here in Buffalo!

"Nice hotel, friendly staff"

Christie A, Bradford West Gwillimbury, Canada 27/03/2017

This hotel had a very friendly staff from beginning to end of our stay. It had a vintage feel to me it but was very modern as well. The elevator was very safe and high tech- you can only go to your floor/ice machine floor/lobby with your key otherwise the elevator won't go. Additionally, the lights go off when the elevator door closes so you don't actually know what other floors the elevator is going to- nice for that added safety if you were travelling alone. Neighbourhood seems very safe and the building is secure. A bit of a walk to downtown, but we did it with no issues. The halls and lobby were modern but the rooms felt a bit outdated. The bathroom seemed a bit dingy and one of our towels actually was dirty when we went to use it. The room was very warm, we didn't have the heat on for our duration and even had to turn on the ac at night just to cool it down (unusual to have to turn on the ac in march). There was a mini fridge provided which was nice, bed was comfy, tv was modern and room was clean. The remote was actually in a special spot to verify that it is sanitized which gave peace of mind. Great selection at the breakfast and a nice room to enjoy it in. Nice hotel and loved the decor. Would recommend this to a friend and would stay here again should I come back to buffalo again.

"Not even close to worth what they are charging."

andrewlE8085XB, Buffalo, United States 22/03/2017

Though we did receive some friendly service from helpful staff, the majority of the stay was disappointing. The breakfast is pathetic and the "high speed" internet is incredibly slow and even cut out several times. The room was tiny and poorly decorated, the beds were incredibly saggy and uncomfortable, and the door to the bathroom didn't even close completely. I paid close to $300 for a two-night stay that was only worth about half that at best.

"Great Hotel"

P221NKkellyw, Toronto, Canada 27/02/2017

We were there for a weekend with friends to watch a sports event at the Keystone Arena. Good clean hotel. Location near resataurants and bars and a short ride to downtown Buffalo. Staff very friendly. Breakfast a nice feature Have stayed there for last 4 years and would recommend it for sure..

bestwest510, Front Office Manager at BEST WESTERN - On The Avenue, responded to this review
All of us here at the Buffalo Best Western would like to thank you for your loyalty through out the past four years! We look forward to seeing you very soon!

"Good value "

Mike B, Wilmington, North Carolina 21/11/2016

Stayed there a couple nights. The Staff was helpful and friendly. The room was clean and well maintained. Convenient location. The bathroom entrance felt narrow, but overall the room was spacious. Overall, not a bad place, especially for the price.

"It's what you'd expect "

Jason C, Banff, Canada 20/11/2016

Stayed with friends for a few nights to attend a concert at Canalside. This property was undergoing renovations so it didn't have the greatest atmosphere. Room was pretty typical but staff were very friendly and helpful and the continental bfast was pretty decent. Good location near Allen St bars and restaurants.

"Just Average Hotel"

ED C, Dunkirk, New York, USA 12/11/2016

The staff is GREAT, but the rate for what you get is not. Also be ready to be eating Aldias items for Breakfast, how cheap can you get? The internet was almost non working, I had worked of the neighbors internet

"Excellent accommodation and service!"

Ismail A, Toronto, Canada 08/11/2016

If you are looking for a clean and comfortable hotel for a reasonable rate, Best Western on the Avenue is an excellent choice. The beds are comfortable and breakfast selections are very good. The staff is very professional and accommodating.

"Buffalo NY"

Ronald D, Ithaca, United States 05/11/2016

This hotel is near the Roswell Park Cancer Institute where I had surgery, and is the best value among hotels convenient to Roswell. While I hope that I will never have to visit Roswell again, I would stay there if I did.

bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review
Dear Guest, Thank you for your kind words about our hotel! I'm glad that you took advantage of our hospital rate as it really is a great value. While I also hope that you will never have to visit Roswell again, I'm happy to hear that you would choose to stay with us if ever in the area. Best wishes for a speedy recovery.

"Not bad"

cgrace002, Rochester, New York 23/10/2016

Stayed here for two nights while in Buffalo for some obligations. The hotel staff was friendly and the hotel was very quiet. The hotel is currently going through some renovations (hopefully the rooms are next) but it was still quiet. Plenty of things to do in the area if you're looking for something to do.

"Newly renovated and great staff"

User 21/10/2016

New renovations upgraded the look and feel of the hotel. Artwork is on order and is needed to accent the décor. Breakfast was standard light continental and OK. Falt screen TV's need to have a guide provided as it is annoying to flip channels.

bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review
Dear Guest, We're happy to hear that you like the renovations so far! TONS of artwork has come in and is being put up as fast as we can! There is a list of the TV channels in the room so I apologize you didn't see it.. Flipping channels without it would certainly get annoying to me too. We hope that you come back again soon to see more progress of our renovations! Thanks again!

"Don't Stay Here"

Thomas M, Rochester, New York 16/10/2016

The only positive thing about this hotel is that it's walking distance to the Allentown district. There is nothing else redeeming about this hotel. It is overpriced for the condition of the hotel and amenities provided - there are many better options downtown. The common areas have a musty, old smoky smell and the smell in the room (supposedly non-smoking) was a terrible stale cigarette odor. The rooms are extremely outdated. Mattresses are spongy and uncomfortable, towels are frayed and scratchy, and the shower curtain was disgusting. Basically anything fabric had an appearance and feel that made you not want to touch it. There were stains on the walls and grout in the bathroom was very dirty. We used a towel to clean up some water that had gotten on the carpet, and the towel was dark brown after wiping the carpet gently. A deep clean is long overdue. When we got up to the room, housekeeping was still finishing (at 4pm). The housekeeper actually said that she had only changed bedding on one of the two beds because she thought there was only one couple staying in the room. This is disgusting and indicative of hotel policies that are meant to cut corners and spend as little time and money as possible. Needless to say, we will not be back. For $200/night, there are many better choices in Buffalo.

"Keep on looking"

User 09/10/2016

We just left this hotel and it couldn't have been soon enough. Unfortunately, we required a stop over in Buffalo and had to find a place to sleep. After calling around for a few hours, this was the only place available at midnight so we settled, for $179 ($209 after tax and fees). Once we arrived there was no parking available in the lot...and it's not a good area to park on the street. Our room was very dated, dirty and smelled terrible. Towels are thin, bedding is rough and pillows are basically non existent. Carpet and walls are stained and dirty as was the tub, and peeling wall paper. Felt like I walked into a room from 1985. Having just departed 3 day stay in Manhattan from a rate of only $50 more per night and great accommodations, this place is a joke and should be ashamed to admit they charge over $59 for a room. On a positive, the hallways/corridors were updated and the girl at the front desk was super nice and helpful. But that's the only good thing I can say for the place. Please keep driving if you can help it.

"Horrible Service"

Kyle D, Philadelphia, Pennsylvania 07/10/2016

The hotel staff and very rude and refuse to offer refunds under any circumstances. Even 30 days out from the stay and due to a death- the customer service will not refund a stay. AVOID. When asked if they felt if this is the correct treatment for a customer and if it was how they wanted to be treated they refused to answer. It is all about money, not people.

bestwest510, Public Relations Manager at BEST WESTERN - On The Avenue, responded to this review
Dear Guest, I apologize for your unfortunate circumstance. The reason we were unable to refund you is because you did not make your reservation directly through us. You booked it through a third party and received the rate that you did only because it was a non-refundable reservation. That is what you chose as your option of booking at that time. I'm certain that the majority of our guests return because of our customer service and friendly staff. Had you gotten the chance to stay with us, I'm confident that you would have felt the same way. Again, I'm very sorry for your dissatisfaction.

"Best Western is the best"

Nancy B, Penn Yan, United States 07/10/2016

When I am in Buffalo, I would not stay anywhere else but the Best Western on the Avenue. I stay there for business every week, and I truly feel that it is my home away from home. I appreciate the very friendly and helpful staff and the extremely comfortable and attractive room.

"Very Comfortable Stay"

themichgirl, Fort Salonga, New York 04/10/2016

Small and cozy. I have stayed at the larger Hotels in Buffalo and was quite surprised at how lovely this stay was. I was there 2 nights and would certainly return to this hotel again when I am visiting in Buffalo

"Staff are Fantastic!!"

RoryRhonda, Spalding, United Kingdom 10/09/2016

We had two nights at this central hotel. When we arrived they couldn't find out booking and the only room left was the whirlpool suite - result!! The Manager also gave us his parking pass for Bills football game that night - lovely gesture. The lady at breakfast was so friendly too. Yes the decor is a bit dated and work was being undertaken in the lobby but this did not have any effect on our stay. We would. It hesitate to stay again.

"Nice Stay"

brooklynlady45, Capital District, NY 05/09/2016

Room was quiet and comfortable - decor was OK Lobby was being renovated during our stay which was inconvenient. Staff members were very helpful and professional. Convenient location. Free parking. Breakfast room clean and neat and large. Very good coffee and orange juice and bagels which you don't always find at "free breakfast buffets.

"Weekend Trip for Family Event"

Ulysses C, New York, United States 29/08/2016

Overall for this trip I was not happy with this Best Western in Buffalo, I travel many times during the year to hotels and this just was depressing to stay there. The carpets were dirty, my room floor itself smelled- they need to vacuum and power wash the rugs in the hotel rooms, the beds were not firm, the choices for Breakfast had not changed from the prior time I stayed there. The Tv's are out dated and broken remotes. Just not my go to hotel when I return to the area. Needs major improvements.

"Nice downtown choice"

User 29/08/2016

Nice hotel. Outstanding staff that is friendly and helpful. Fun location with a lot to see and do within walking distance. We stayed in the more refurbished rooms on the 5th floor...and would recommend.

"bad overall"

User 16/08/2016

not impressed with much. not the best location, service, room appearance. was not happy with the odor as well. smelt like weed. i have booked with best western before and are slowly loosing hope in the company overall.

"Pleasant stay with excellent service"

John D, Cincinnati, United States 16/08/2016

Overall, a "Best Western" level building, although they were in the process of refurbishing the building. However, the staff was great. I have a plug-in electric hybrid, and they reserved a special parking spot for me right next to an electrical outlet!

"Clean and Friendly"

Stephanie W, Kitchener, Canada 15/08/2016

A very clean hotel, despite ongoing renovations, with friendly, personable staff. It was in a good location and the room was absolutely beautiful and very, very comfortable. We had a wonderful stay and would absolutely go back in a heartbeat.

"Staff was welcoming"

Chris B, Queensbury, New York, United States 13/08/2016

On my recent stay I found the hotel to be clean ( in the process of an update) the staff very welcoming and the location great. The hotel is located near a 24 hour pharmacy and plenty of restaurants. I enjoyed the free parking and location. The only negative I discovered was one elevator for the entire hotel, perhaps that will change once the update is completed

"Stay at Best Western on the Avenue, Buffalo, NY"

Christine W, Glen Burnie, MD, United States 03/08/2016

The staff was extremely friendly and helpful, and remembered who the guests were and in which room they were staying, which was nice! They also helped us locate attractions to see in the city. And there was free parking, a real plus in a downtown city hotel!

"Would Never Stay Again"

User 01/08/2016

Went with family (several rooms) for a wedding. Elevator broke. Room smelled like smoke. Bathroom and rug in room were dirty. No air conditioning in hallways. Very muggy and hot. Very professional and friendly check in with Theresa. Location was great for us. Great free breakfast available. Newpaper delivered every day. Great express checkout.

"Nice room, good location"

sylvkar, Mississauga, Canada 27/07/2016

We stayed two nights during the Taste of Buffalo. It was a convenient walk to downtown, with lots of restaurants nearby. We had a king whirlpool suite on the top floor which was spacious, clean. They are renovating the hallways which looked awful (bare concrete) but this did not effect our stay. The front desk staff where helpful and friendly. Breakfast was basic - muffins, cereal, oatmeal in packets, english muffins, yogurt, juices, waffle maker etc - but it was convenient. There is a Tim Horton's across the street if you wanted hot food. Overall, it was a decent hotel. I would stay here again.

"somewhat expensive for the level of accommodations"

User 25/07/2016

The room we rented offered wi fi, cable tv that was not high def., bed covered with worn and in a condition that begs the question, "is the comforter and bed surround ever changed or cleaned? ; furniture that is soiled and very used, a very soiled carpet, and an air conditioner that was noisy and vents badly needing cleaning, and a phone that emitted various sounds with the receiver hung up. The bathroom was clean except for the splintered and splashed door by some liquid and not washed off. The beds were comfortable, the breakfast was good with all the usual offerings served in a very clean room, the location was convenient, and the staff was very cordial. this hotel served the purpose, but for providing what would have to be called "the basic experience" the daily charge was in my mind high.

"Pleasant staff makes up for reno inconvenience"

Margaret C, Orlando, Florida 17/07/2016

The hotel is in the midst of renovation in the hallways and some guest rooms. We were advised of this when we checked in, but there was no noise or inconvenience in our room. The hotel is well located for getting around in the city. We were even able to take a long walk to Canalside which we really enjoyed. The staff was incredibly pleasant and very helpful. Their recommendations for local restaurants were great. The breakfast is average with waffles being the only hot option.

"Oldie but..."

Detlef N, Wiehl, Germany 01/07/2016

standard Best Western. Location is ok, rooms appear dark and quite old fashioned. Breakfast is simple. The hotel is OK for a short vacation or business trip - and that's it already. Oh yes, the front desk service is very friendly and helpful.

"Buffalo - a Delight!"

Michael O, Toronto, Canada 23/06/2016

My partner and I just spend 5 wonderful days getting to know this great city, and this hotel was perfect - location, staff, convenience. We would highly recommend it. The price is right and the rooms clean and comfortable. Even Simba the grey parrrot in the lobby is a delight! Staff were very friendly and helpful, and we felt we were staying with friends by the end of our stay.

"feel like family"

nonni23, Bemus Point, New York 17/06/2016

we just love this place .Theresa and Lasandra are two of the nicest gals you ever want to meet They make us feel like family everytime we stay there. They make sure we have everything we need. The entire staff is polite. This property is close to roswell cancer center and easy to drive there. iT is in a great location to just about anything you would want.


Jan W, Jamestown, United States 12/06/2016

We stayed here because of a wedding we were attending. The staff was very friendly, we had a nice breakfast with a good choice of food and the room was very clean and comfortable. We will definitely stay here again!

"Pleasant stay "

jsaul1, Russell, Pennsylvania 05/06/2016

Great location, friendly staff. Clean rooms. Renovating rooms and hallways will be really nice when completed. Teresa at the front desk was very pleasant and personable. Breakfast area was really nice coffee, bagel, toast, cereal , juices, waffles and fruits!!! Can't forget about Simba, the house patriot!!!

"Nice place to stay!"

kepolito001, syracuse NY 04/06/2016

We only stayed one night but enjoyed it. Our room was clean, neat, and even the remote was sanitized. Everyone was friendly and helpful. The front desk printed out directions for us to a restaurant, the zoo, and the Naval Park. The parrot in the lobby, Simba, also entertained us!

"One night "

Jessica S, Vestal, New York 25/05/2016

Staff was very helpful and friendly. Lasandra was especially outgoing from booking to check in she was very professional but kept us laughing. The parrot Simba in the front lobby was a nice surprise. The room was clean and tidy and the heat lamp in the bathroom was a plus. Overall great experience I would stay again.

"Exceptional staff"

User 22/05/2016

Great place to stay; very pleasant, welcoming and courteous staff... Receptionist, Housekeeping Supervisor as well as house keepers...the atmosphere engaging; give great resturant choices inn the area. Breakfast choices although not a hot breakfast

"Nice Place"

Billy0909, Wantagh, New York 21/05/2016

In town for our daughters college graduation and stayed here for two nights. Theresa at the front desk is one of the nicest people you could meet. She is that person, that any hotel would want to have greeting people upon check in. She is really good at what she does and should be commended for it. The hotels location is perfect. Downtown Buffalo is a few blocks away and within walking distance. Allentown is right out the front door and it offers many good restaurants and bars. The hotel itself is nice, a little updating may be needed but all in all it is well kept and clean. The free breakfast is okay. The choices seem a little limited, maybe a few more items need to be added. The room that the breakfast is in, is tucked away in the back corner of the hotel. It makes it you feel a little closed in and not so inviting. This is not a 5 star hotel but it is still a nice place I would definitely stay again.

"Convenient to everything!!"

eaglehaw173, Poughkeepsie, New York 18/05/2016

The staff at the desk and doing housekeeping was very accommodating and wonderful. The hotel was decorated nicely. I loved the local touch in the elevator. The Parrot in the lobby was also a real surprise and something different!

"Excellent service and accommodations!"

jmd130_135, Zumbro Falls, Minnesota 14/05/2016

The staff was a great help finding me a room during a busy grad week. They were also very gracious and understanding when they found out I was traveling with a dog. Whats more, the hotel was walking distance to multiple excellent restaurants and entertainment venues. I would eagerly stay here again!

"Staff was great !!!"

Patricia R, Jamestown, United States 08/05/2016

Theresa gets the award for the kindest, easiest to ever work with. I brought 9 students in for a field trip and she did everything she could to make this a great experience. 5 stars to her and the other staff.


Janet S, Inverness, United Kingdom 06/05/2016

The receptionist in this hotel was extremely helpful and welcoming. The room was very nice if a bit quirku. The sink was in the room as was a HUGE bath (you could swim in it) which was a bit strange. The bathroom contained the toilet and a walk in shower. The bed was very comfortable. Breakfast was not to our taste but was adequate.

"Staff attentive and engaging"

Theresa F, Glens Falls, NY, United States 02/05/2016

Staff were awesome and accommodating! The room (with whirlpool) was lovely, as well. We arrived a little early, and due to our booked room not having been cleaned yet, the hotel receptionist kindly gave us an upgrade that was immediately available. Clean, nicely decorated, and very comfortable (with whirlpool!0. We would recommend this hotel to anyone.

"Good stay"

Nancy K, Medford, New York 24/04/2016

Only stayed one night, but hotel was nice. Clean and friendly staff. Building fit in with area, lobby had a friendly, old fashioned feel. Rooms are basic, but comfortable. Bed wasn't terrible but will definitely need to be replaced soon; had a dip in the middle but slept comfortably. Disappointed a little with breakfast- Best Western usually offers hot food as well, this one does not.

"Pleasant Stay"

Sara G, Buffalo, United States 19/04/2016

I am actually from Buffalo and my friend and I were going to be out and about downtown and instead of driving all over the city I figured we would just stay at a hotel in Downtown Buffalo. I also had a voucher for Best Western to use. It was a nice hotel, a bit on the older side though. Parking lot was small but I guess that is what you get when one stays downtown. Check in and check out process was seamless. Bed was comfy and so were the pillows!

"Great Epectations Great Service"

Sparklynrosy, Lockport, New York 15/04/2016

Really nice hotel the desk clerks are so helpful they should be called Ambassators the service was beyond expectations and the food really good at breakfast the internet was fast and there were two of them so it was easy to get on also not only was coffee and tea available 24 hrs but hot chocolate as well

"Great value, great staff, great location."

Brian H, Syracuse, United States 04/04/2016

This is a great location in downtown Buffalo, and a very short walk to 2 great stops - Mothers Restuarant and Fat Bob's bar/pub. The hotel is a great value for the service and quality delieverd, and the staff has always been top-notch there. We have found this to be a great place to stay, and every year we are reminded it was a good choice! Cant go wrong.

"Untrained staff"

usuck69, London, Canada 14/03/2016

Hotel in a good location. Receptionist clerks and As Mgr need volumes of training. Being a high end Best Western Rewards member, was NEVER acknowledged on check in---------upgrade or whatever. As Mgr resolved nothing with feeble drivlle.

"decent hotel for the price"

Julie J, Ottawa 06/03/2016

We stayed at this hotel for one night while attending the Bruce Springsteen concert. The front desk staff is lovely. Dealt mostly with Theresa and she was terrific - very helpful with directions, restaurant recommendations etc. The room itself was pretty basic - nothing to get excited about but the beds were comfortable and the room was clean. The continental breakfast had an excellent variety of foods and the breakfast room was a good size. The fact that you can get to the First Niagara Centre so easily was the real selling point for us. The metro stop is a five minute walk away on Main St. You can get on there and pay 2 dollars or you can walk up a few blocks to the theatre district and take the metro in the free fare zone. A great deal! Some people I have been reading found the area a little dodgy but I did not feel unsafe at any point. Great hotel if you're in town for a concert or a game.

"Stayed for Sabres game"

mowrey1411, Titusville, Pennsylvania 06/03/2016

We stayed the night before an afternoon Buffalo Sabres game. The hotel was fine. I don't go in expecting anything luxurious. The staff at the front desk were great. Room was clean. Free parking for the night and let us leave the car there during the game. I would stay again if the need arises.

"Great place"

T M, Toronto, Ontario 01/03/2016

We stayed in the renovated room, so I'm certain that it made a difference in our experience. Those rooms are nicely done. Service was top notch. Both ladies at front desk are excellent and friendly. Breakfast was surprisingly generous and wonderful. No skimping here. I would stay here again.

"Good Price/Location"

Dylan D, Cleveland, Ohio, United States 25/01/2016

A couple of my friends and I stayed at the Best Western on the avenue in Bufallo, New York for a Buffalo Sabres game and a night on the town. The hotel is located Near the Allentown neighborhood; which is filled with great bars and restaurants (including my favorite restaurant, Gabriellas Gate). The hotel is also a 15 minute walk or 5 minute taxi ride to the dancing bars/clubs looked on Chippewa St. The hotel also offers A very basic complementary breakfast (waffles, toast, bagels, cereal) and WiFi. The ladies at the front desk were also very helpful and calling us a Cab and telling us the best places to eat in the city. Overall, I thought that the rooms were clean, however my only complaint is I thought the hallways were dark and a little dusty. Of them that the hotel is a great value and I would definitely stay there if I visited Buffalo, New York again!

"FRIENDLY, helpful staff"

Peter R, Mississauga 24/01/2016

Friendly and helpful, courteous staff is what made the difference in this hotel. Internet was also excellent. Room and breakfast service and tea, coffee 24 hours were all good. But what made this experience great were the Front Desk Staff [other staff in breakfast area and cleaners were also friendly] and the fact that the wifi worked perfectly. I would be happy to stay here again and will!

"short , pleasant comfortable stay"

Robert M, Toronto 15/01/2016

Reservation and check in was flawless. Bed was extremely comfortable . Was impressed as i found the snow cleaned off the car in the morning after 10 inches fell the night before. The front desk employees as well as the breakfast supervisor were all pleasant and professional.

"Overnight Visit"

stew15, Brooklyn, New York 10/01/2016

Room was clean and comfortable. The night person at the front desk was helpful with dinner suggestions and friendly to talk to. The day person was helpful with directions and check-out. I did not utilize any of the facilities except for the breakfast. I just had cereal so I cannot offer an opinion.

"Exceeded Expectations"

User 04/01/2016

I usually stay at higher tier hotels but was looking to economize this weekend and stayed at the Best Western On The Avenue. My only requirement was a clean room and reasonable location, and I was pleasantly surprised of the engaging front desk staff, the quality of continental breakfast (including make-your-own waffles), the free overnight parking and the personal touch of Simba the Parakeet in the lobby. While this hotel doesn't have gyms or restaurants, it has everything you actually need for a good night's sleep.

"Great Stay"

User 03/01/2016

The staff was very nice staff. Area was a little sketchy but easy to hop on the train at the Allen/Medical Station to get to Canalside and the Buffalo waterfront or north towards University at Buffalo. Allen Street has great bars and restaurants. New years day they had a special breakfast with omlets to order. They were delicious.

"New Year's Eve on the Avenue"

Ronald S, Buffalo, New York, United States 02/01/2016

My friend and I truly enjoyed our stay and was treated royally. Our room was clean, the bed was perfect and the breakfast was a catered special New Year's Day treat! Treat yourself to a great nights stay at you local BEST WESTERN HOTEL.

"Great Stay on New Years Eve"

OptiBill2002, Southern Ontario, Canada 02/01/2016

Traveled to Buffalo for New Years Eve to see the Sabres play the Islanders. Always a special night at that arena. Picked the Best Western on the Avenue to be downtown so we wouldn't have to drive. A few short blocks to the LRT and then downtown. Teresa at the front desk greeted us with a big smile and a Happy New Years. Good start. Found a room so we could check in early. Gave us a map for the LRT and some recommendations. We even had to agree to some sort of code of conduct because of New Years Eve. No problem. Room was nice and clean. Internet worked fine. Bathroom spotless. Staff was all friendly. Some noise but no bad. Breakfast in the morning was the usual plus made to order Omelettes with all fresh ingredients. Nice start to the new year. The chef was excellent with everybody. Check out was fast and a cheery Have a Nice Day from Teresa. Highly recommended.

"Never again..."

bob y, Deming, New Mexico 08/12/2015

Firstly I got to the hotel at 4 30pm. guess what? Yep room not ready. The chick at the desk was cool enough to upgrade me.... What a mistake!! It was on the ground floor and noisy as hell!! Jack hammer out side my window all day. Relentless hammer pounding all day above me!! I was pissed. Also kids running up n down the hallway very early.... And maids Chit chat at 730am.....loud!!!

"Great staff, great location"

Michele B, Pittsburgh, United States 02/12/2015

The staff at the hotel is top-notch. They always make me feel at home. The newly remodeled rooms are fabulous. The most comfortable night's sleep! The location is excellent and all amenities are nearby.

"Very Satisfied"

Alexandria A, Buffalo, United States 19/11/2015

I was very satisfied with my stay on both occasions that I needed to stay there. I recommend this hotel ! Simba the parrot is an added bonus in staying there. It was clean and located in an area that is in working distance to nice bars and restaurants. The staff was always pleasant and helpful.

"In town for the Bills game"

User 16/11/2015

Nice hotel, clean, and friendly staff. Free breakfast with cereal, bagles, and fresh waffles. Close to a lot of bars and restaurants and in a nice area. Walking distance to bars and not too far from the stadium.

"Very family owned hotel in good location."

Kyle S, Toronto, Ontario, Canada 30/10/2015

The Best Western on the Avenue is in a great safe location of downtown Buffalo and is run by very friendly staff and managers. The rooms are very clean and have all the amenities you need. I have been several times and have no problems during each stay.


JazzJacks, Sydney, Australia 28/10/2015

Good clean comfortable place to stay for one night , staff friendly which supplied a very nice breakfast with good selections short drive to the railway station . Recommend as a transit stay in a friendly town


Gregory W, Wantage, United States 26/10/2015

Would not stay there again. The room was not a good value for the money. I would have gladly spent the extra to upgrade to a non smoking facility such as a Hilton Garden Inn or a Marriot. The bathroom was not properly cleaned prior to our stay. We stayed at the room to be close to a specific event and it would have been worth it to stay elsewhere and drive further to the event.

"Great for business"

LevinsonGedera, Bournemouth, United Kingdom 23/10/2015

Had a great large modern room. Quiet hotel only 15 walk to City hall.The staff were very friendly and helpful. There is good free internet and a PC with free laser printer. The breakfast food was adequate and tasty, my only issue was eating on paper plates and plastic cutlery. I would definitely return. NB Get a renovated room.

"The Place to Stay in Buffalo"

Nancy B, Penn Yan, United States 18/10/2015

The rooms are very comfortable and quiet, and staff members are professional, but warm and friendly. It has a small-town feel in the middle of a busy city. Whenever I am in Buffalo, I stay at the Best Western on the Avenue. It's a great place to stay.

"Beginning of Vacation!"

Megabucks, Chicago, Illinois 17/10/2015

We arrived to the BW in Buffalo around 6:30 p.m. and were greeted warmly by a front desk staffer and their beautiful parrot Simba in the front lobby. The room was clean and comfy and looked newly decorated, although as I had read in another review, it did have the "bathroom" sink outside the room, separate from the toilet and shower area. The shower was great but from the outside, my husband said it sounded like a locker room shower! The room contained both a mini fridge and microwave. The TV was not HD and we couldn't find a guide to stations via the remote. Unfortunately, we were only spending the night there and would not be staying long enough to sightsee. The "Avenue" was quite delightful though...many old mansions along about a four block area which were charming to view, although some had clearly been redone into a variety of different types of offices. Breakfast was good enough, just simple options but enough to get us going. Buffalo seemed fun enough to visit again with a longer stay planned. We would definitely stay here again!


600michaelv, Cobleskill, New York, USA 17/10/2015

I fine this place always wonderful from the house keeping crew to the front end crew , food always good and clean. If you look at prices in area this Hotel is well within range of a good price.It's downtown so you can walk , take cab or go anywhere within the city with a short drive

"Great Hotel at Great Price"

Maryellen K, Verplanck, United States 05/10/2015

Very pleasant staff and check in without a hitch. Continental breakfast had a nice selection on foods. Wifi very good, especially for watching movies on the I pad. Parking was limited but there was an additional lot that we could use. We found the room clean and pleasant. Would stay here again because of location to downtown Buffalo and reasonable cost

"Friends Trip"

Erin T, Green Bay, United States 29/09/2015

This was in a great location. There where many bars, restaurants and shops right around the corner in the Allen town district. And the night life scene on Chippewa St was within walking distance. There was also a decent breakfast served each morning.

"The Staff are outstanding"

PaulMcGlossop, Glossop 27/09/2015

We arrived at the hotel at about 7am after flying from JFK after previously flying from the UK, for the Bills game. On arrival the lady on reception as very kind and helpful in storing our belongings in order that we could get off to the game. Her attitude set the tone for all of the rest of our one night two day stay at this hotel, from receptionists to housekeeping staff to the assistant manageress, non of whose names I can remember, they were all a credit to the hotel. The hotel itself looked fairly new, was very clean and tidy and a good continental breakfast was available. The room was spacious, spotless and beds exceedingly comfy. All in all we were more than satisfied with this hotel and if we visit Buffalo again we would be looking to stay here.

"Perfect for our needs"

Marina T, Bethesda, United States 25/09/2015

The hotel was conveniently located and perfect for our needs. Staff was helpful and friendly. Rooms were better than expected for a value hotel. Parking is a bit tight. Our second night we had to park in overflow lot, which is not as well lit as the hotel lot, and the security camera coverage is not quite as good, but we had no problems. There is also a security guard making hourly rounds in the parking lot. We chose this hotel because it was pet friendly, and we were travelling with our dog. We would stay here again.


Ncmec M, New York 25/09/2015

I stay at the Best Western on Delaware Avenue in Buffalo twice a year and find the Staff are very helpful and polite. Theresa and Dawn will greet you at the front desk and will help you with anything you need. Ask for the new renovated rooms. The new bathrooms are amazing!

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