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Best Western Hotel Colonel Butler Inn, Niagara On The Lake

4.5/5  - basé sur 602 notations.
278 Mary Street, L0S 1J0, Niagara On The Lake, Canada - See map

Welcome to our quaint Best Western hotel in Niagara on the Lake, Ontario! Enjoy a convenient location to indulge in the town’s numerous activities and take in the beauty of the region. Close by are wineries, outstanding restaurants, bike trails, golf courses, and the renowned Shaw Festival Theatre. Also, a short drive away you can enjoy the splendor of the famous Niagara Falls. Our friendly, welcoming staff are happy to provide recommendations on local dining and attractions. After a day of wine tasting or bike riding, spend the evening exploring the local shops. Choose from the nearby Niagara on the Lake Historic District with its variety of unique shops or the new outlet collection just a short drive away. Antique stores and art galleries are also popular and are a great place to pick up a souvenir. The Fort George historic site and the Butterfly Conservatory provides fantastic, family-friendly entertainment and are the perfect way to complete a day of adventure. Our reputation for excellent service is what keeps guests returning. Price, location, and our complimentary amenities like Wi-Fi, parking and our popular breakfast make this Niagara on the Lake hotel your home away from home. The Colonel Butler Inn is designated as bicycle-friendly providing secure storage and repair tools, plus trails and a bicycle shop are very close to the hotel. Employees in town with Parks Canada, the Niagara Parks Commission, Hydro 1 and Shoppers Drug Mart are treated to well-appointed rooms with quality amenities. Groups are welcome and complimentary bus parking is available. Our meeting room can accommodate a variety of set-ups and catering options to suit your needs. Book your stay at Best Western Colonel Butler Inn for a visit filled with comfort, exploration and relaxation!

Best Western

Hotel Colonel Butler Inn

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 604 guest reviews
NOTE ISSUED
Excellent
321
Very Good
209
Average
57
Poor
15
Terrible
2
REFER TO NOTICE
Business Business
15
Couples Couples
302
Family Family
130
Friends getaway Friends getaway
113
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing staff and hotel"

5
12/07/2018

Staff were so friendly and helpful. The hotel was lovely. We were celebrating our anniversary and my birthday and the hotel left wine and chocolates in our room with a lovely message. Would definitely recommend!

"Accommodated a last minute change of plans"

5
12/07/2018

I originally had 2 nights booked. Due to a last minute change of plans when I arrived I requested at the front desk if we could cancel our second night. The very nice woman at the desk looked into our reservation and allowed us to make the change. We were very thankful since we had booked through a third party site (and not directly with the hotel) and we would have burned for a night. I can't thank them enough for being understanding and helpful.

"Quaint Quality. We loved it. Would stay again. "

5
03/07/2018

The four of us are on a road trip from Winnipeg to Montreal (mom, dad and 2 kids) and stayed here at the Colonel Butler in Niagara-on-the-Lake for 3 nights. Cost was about $220 per night, which is very good for anything halfway decent in the Niagara-on-The-Lake. It's close to the main historical and shopping districts (not walking distance but close - 4 or 5 minute drive) and its also close to many local wineries. The guy at the desk (Kyle) was a local guy and he had tons of excellent advice for us, which was really helpful. For example he suggested that if we wanted to see both Niagra Falls and Niagara-on-the-Lake, we should get to Niagra Falls early in the morning, do what we want until around lunch time, then head back to town for lunch and afternoon tours. Boy was he right. The food is twice the quality for half the price in Niagara-on-the-Lake. The room was super clean, and although the hotel is old, it is well maintained. The continental breakfast is fair enough (waffles, cereal and dry goods) but they also have a partnership with the ‘Butler Grill and Bar' next door, who provides a very good restaurant breakfast to hotel guests for $7.50 per person, which includes beverages and taxes. The rooms are small, but not too small - we fit four quite comfortably. There are nicer places in this town, but not for this price you pay at Colonel Butler. And unless you love the tourist trap feel and hustle/bustle of Niagara Falls, you should really consider staying in Niagara-on-the-Lake, it's a beautiful town and so very welcoming!

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking the time to leave such a great review! It was a pleasure having you and your family with us last week and I'm thrilled to read that the suggestions worked out well and that you had an awesome stay in Niagara-on-the-Lake. The upgrade to a hot breakfast at Butler's Grill is a new addition and has been very well received by our guests so I thank you for letting us know that you enjoyed that too. Winnipeg might not be around the corner but I sincerely hope we'll have the opportunity to welcome you back to the Colonel Butler Inn so that you can enjoy more of what the town has to offer. Thank you again & all the best. Kyle Berketo Front Office Manager Best Western Colonel Butler Inn

"A regular favourite"

5
30/06/2018

We had not realized that it was four years since our last visit and are very pleased to say that the standard has been maintained. The rooms are comfortable, parking is free and convenient and if you like waffles they are part of your breakfast. We ate like royalty and did some great shopping. Our highlight was the Mythos Trilogy at the Festival Theatre by Stephen Fry - what a treat! This little town is a gem and worth a visit any time. The town is spotless and welcoming.

"Quiet and Convenient"

4
06/06/2018

The hotel is clean and well looked after. Check-in was quick, simple and efficient. The suite was clean, spacious and had a fire as well as air-con along with the nomal accessories. Breakfast was good and pleniful but with no hot plates. It is a two minute drive from the main street and a very picturesque town and twenty minute drive from the falls, which can take all day if you view all the sights along the parkway. The only reason we did not give an excellent is that housekeeping was hit and miss. There is a small bar and restaurant next door which is very convenient. We would certainly stay here again without hesitation.

"Great location"

4
28/05/2018

Staff were very friendly and helpful. The location is great. Enjoyed relaxing at the restaurant next door. The room was large with 2 double beds. Breakfast was pretty good (not fancy). We used Aeroplan points to book this and it worked well.

Jessica V, General Manager at Best Western Colonel Butler Inn, responded to this review
Thank you AnneH4 for your great review! I am glad to see you took advantage of your neighboring restaurant, it's a great option for any meal! We hope to see you back here soon.

"Reno guests"

5
21/05/2018

Great hotel. Great location. Great room, staff and breakfast. Would definitely stay again on the ground floor as there is no elevator. Check in was pefect, as was check out. Staff were very helpful with any questions. Niagara on the Lake is a wonderful, quaint community. Much nicer place to stay instead of Niagara Falls and a great location to explore the peninsula and the wineries.

Jessica V, General Manager at Best Western Colonel Butler Inn, responded to this review
Stephanie M, I have to agree myself, Niagara-on-the-Lake is a great option to stay! With our close proximity to the Falls and wineries, you can't go wrong! I am pleased to see you enjoyed your stay with us. Upon your next stay, just remind us you prefer the main floor and we will happily accommodate your request. We hope to see you again soon!

"Great hotel"

5
20/05/2018

Lovely hotel in an amazing town. Staff couldn't have been more helpful. Would recommend to anyone travelling to the area. A 20 min drive from the falls but a picturesque drive, with many places to stop off and view the stunning scenery and houses

"A winner"

5
18/05/2018

We have found Best Western properties to be hit or miss, but The Colonel Butler is a huge win. The Inn has a fantastic location within walking distance of the lake and the charming shops and restaurants downtown. The facility is beautifully maintained, the continental breakfast was fresh and plentiful and most importantly the staff was very welcoming and helpful with directions, suggestions etc. We look forward to returning next year for a longer stay.

Jessica V, General Manager at Best Western Colonel Butler Inn, responded to this review
Jmagina, I couldn't have said it better myself! Thank you for painting such a great picture of what we strive to offer our wonderful guests like you. Our team is always happy to help guests with anything they may need throughout their stay,and I am so glad to hear you were able to take advantage of their great knowledge of the area. We excitedly await your return in the new year!

"Summer 2018"

5
17/05/2018

It was an amazing room and lots of room in the sitting area. Right next door was a fantastic pub with super friendly staff. The complimentary breakfast was amazing, coffee was fresh, and we were able to sit on the deck while waiting for our wine tour. Front desk was super helpful with Winery suggestions.

"May 5 weekend"

5
07/05/2018

We stayed one night at the Best Western. The staff were very helpful and friendly. It's a great location to the shops and wineries. The room was very clean (loved the Keurig coffee in the rooms). I would recommend you book with Best Western.

Jessica V, General Manager at Best Western Colonel Butler Inn, responded to this review
pjesso12, Thank you for your review! I am happy to hear you were able to enjoy our in room amenities and our great location! I really hope we get the chance to welcome you back to our location very soon.

"A hidden gem"

5
30/04/2018

My wife and I recently stayed in this hotel before a day of wine tasting by bike. I had never noticed this property driving into NOTL as it is on a side street to the west as you drive the main road into town. It's a small Best Western hotel, nothing fancy with a basic continental breakfast. The room we had was outfitted with a comfortable king bed and to our surprise a small seating area with a chair and love seat. The bathroom was clean, but in need of an update. Overall the hotel was neat, clean and well looked after. You can stay in much fancier places just a few blocks away, not sure why you would spend the money, save that for show tickets and dinner.

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Hello nuclam, thank you for taking a few moments to share a review & for your kind words about our property. We recently completed room renovations earlier this spring and our guests are really enjoying the updated look and feel to hotel, especially in our junior suites like the one you stayed in. Our location makes us the perfect place to stay as we are close to everything, but the perfect distance away from the main street to avoid the congestion and noise. Than you again for your review, we hope to welcome you back again soon.

"Stop Over and Tour"

3
29/04/2018

On our way back from a wedding in Columbus Ohio we booked a 2 day stay at the Best Western to allow us to finish up our trip with a tour. The hotel provided us with a comfortable room. Being near the back door it was a little noisy but not to the extent of being annoying. It had a restaurant/sports bar close beside it for meals other than breakfast which was great. Our room was comfortable and the shower had great pressure. Breakfast was included which was eggs, toast, muffins, porridge, waffles and juices, coffee and tea. We found the eggs weren't very warm and not enough for everyone coming in. Breakfast is supposed to be served until 10:00 but came in at 9:20 and got the little bit of eggs left and others coming in after didn't get any so feel they really need to keep things replenished until 10:00 or close to it. Staff on the desk were pleasant and helpful. Economical and met our needs.

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Hello Patricia R, thank you for sharing comments from your recent stay with us. I'm sorry that some of our breakfast items ran out prior to your arrival. I am happy to tell you however that we have made changes to ensure that doesn't happen again. I'm pleased though that you had a pleasant and comfortable stay and that you left having had the relaxation you needed. We wish you all the best until your next visit.

"Best Western Colonel Butler Inn - Niagara-on-the-Lake Canada"

5
28/04/2018

Great location in Niagara-on-the-Lake. Recently renovated rooms and breakfast room. Bed is very comfortable! Very quiet at night for a good nights sleep! Friendly and helpful staff. When checking in, ask about getting some tickets for wine tastings at selected wineries. Sports Bar is attached and offers a variety of things to eat. Great place to stay!

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Hello Debbie A, thank you for taking a moment to share a review of your most recent stay with us. I'm pleased that we met your needs & that you left relaxed and well rested. We maintain a stock of wine tasting vouchers for our guests to enhance their visit and and happy that you were able to take advantage of this. We look forward to welcoming you back again soon and wish you well until then.

"Courteous staff"

5
23/04/2018

The newly renovated Colonel Butler is an unheralded gem in decadent Niagara-on-the-Lake. If on the 2nd floor the rooms are extra quiet, well insulated, windows can open, yet close to stairways leading to the first floor and breakfast nook. The reception and breakfast staff are top drawer, clean as a whip. And, location, location, location.

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Thank you so much for the lovely review savvysailormurr! We really appreciate your kind words about our property and our team who all work together to ensure that each guest has the best possible experience. I will be sure to pass along your comments to our Breakfast Host Lida, she will be especially happy to know that you left with a smile (and a satisfied appetite!). I hope that we will get to welcome you back soon and wish you well until then.

"Comfortable and quiet."

5
17/04/2018

Our stay was in March 2018. The hotel was very comfortable, clean and quiet. You are in walking distance to the main shopping area. There are also 2 bicycle rental companies withing a 1-2 minute walk from the hotel. Highly recommend for a convenient and affordable stay!

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking a moment to share a review Spoonman_1. I'm pleased to read that you had an enjoyable stay and that you found everything you were looking for. I hope that you'll give us the opportunity to welcome you back on your next trip to town.

"Best Western Colonel Butler Inn stay during A Taste of Niagara on the Lake"

5
09/04/2018

Great hotel location and we loved the newly updated hotel rooms and the changes made to the already good breakfast experience. The staff at Reception, cleaning and breakfast area are very friendly and wanting to make your stay great and rewarding. We have stayed here annually during the Taste of Niagara on the Lake and the staff is very accommodating helping us with vouchers to attend wineries in the area.

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Hello tchegus, thank you for taking a moment to leave a review of your most recent stay with us. I really appreciate your kind words about our team and property. I'm pleased that you and your group like the renovations work that we completed early this spring. It is always a pleasure having you with us, Lida in our kitchen is already looking forward to your next visit.

"Trip to take a break from the city."

5
26/03/2018

We stayed here before and liked. A nice break from the BW in St Cath. It's ok. It tired of staying there. This one is nice but not for a long stay unless you do not mind the right room. Recently renovated rooms too and ours was renovated and nice. We will come back here again as we like the restaurants close by. Not far from the Main Street in NotL.

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Hello Rick J, I'm pleased to read that you had an enjoyable stay and found the rest and relaxation you needed during your visit with us at the Colonel Butler Inn. You are correct about our renovations, they concluded last month and are being well received by everyone. My team and I look forward to welcoming you back again soon.

"Friendly clean and convenient"

5
18/03/2018

We originally booked at the Colonel Butler Inn because we were planning to take our dog with us, and were well received. We were happily impressed by the friendly greeting on arrival, the clean room that awaited us, the lovely person supporting people in the do-it-yourself breakfast room (waffle machine too), and the check out. The beds were comfortable, with nice linens. The Inn is on 2 levels, so if you have trouble with stairs, I suggest asking for a main floor room.

Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Hello 2boygrandma, thank you for sharing a review of your recent stay with us. I'm pleased to read that our pet friendly room was available and you were able to bring your puppy with you. Our team prides themselves on providing consistent, friendly and professional customer service at all times and Lida our breakfast host takes great care to start each guests' day off with a warm smile and satisfied appetite. I hope that we'll have the opportunity to welcome you back again and wish you well until then.

"Great "

4
16/03/2018

Great stay for the night of a wedding!!! Great location easy to get to!!! Close to wedding and the rooms seemed updated and recently renovated!!! Small rooms but perfect for the town not to over powering!!!!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Katie A, thank you for letting us know how much you enjoyed your stay at the Colonel Butler Inn! You are correct that we have recently renovated our rooms; we have also enhanced our breakfast to now include scrambled eggs and sausage. Our location is one of the reasons guests choose us for their first visit - and then return time and again! Thank you again for the review, we hope to welcome you back soon.

"Another Great Stay"

5
13/03/2018

We had the pleasure of spending another few days at this great hotel. Friendly and professional staff. Enjoyed staying in the newly renovated room. Hotel is immaculate. Thank you to the staff for another great stay. Looking forward to another visit !

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Maxine H, thank you for leaving a review and for your kind words about our property & and or team. We have just completed renovations to our guest rooms and I'm happy to read you were pleased with the result. We look forward to welcoming you back soon and wish you well until then.

"Pleasant surprise!"

4
12/03/2018

Have to say, I was a little skeptical with this booking. As I'm here for work, it was one of what seemed to be very few options for hotels in the area, but I am pleasantly surprised! I would say this isn't your typical Best Western (though it has been a number of years since I've stayed at a BW). The rooms have been recently renovated which is nice. The bathrooms are outdated, but very clean so that works for me. I haven't heard any noise so far (staying here currently). Service is great. Others have commented on how nice the lady in the breakfast room is, and she really is! ? She just wants to make sure you have everything you need - sweet woman. Note that this hotel doesn't have elevators - there are two short (8-10 steps I think) flights of stairs to the second floor, but guests could ask for rooms on the first floor. Only thing I would recommend is that they include some fruit in the breakfast - otherwise, selection is good and seems fresh. Would recommend!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for letting us know about your stay Bitten_byTravelBites, I'm so happy to read that we exceeded your expectations, and that you would recommend us to others! I really appreciate your kind words about our team here and specifically about Lida our Breakfast Host, she genuinely enjoys starting each of our guests' day off with a smile and a delicious breakfast. I hope that you'll consider staying with us again your next trip to Niagara-on-the-Lake and wish you well until then.

"Good Location in NOTL"

4
05/03/2018

Stayed one night in a Jr Suite complete with fireplace, jetted tub and king size bed. Room was large and very clean. Looks like it was recently updated. Bed and pillows were comfy and cozy. Shower head could use updating, not the good strong pressure and stream I like, but I find this in most hotels. Hotel was quiet, even despite the bachelorette party taking place! Was a quick 15-20 min walk to downtown Queen St. With Tim Hortons and a convenience store directly across the street Free breakfast in the morning was fine...decent selection of food and drink to choose from. Could have used fresh fruit perhaps. Would recommend and stay there again...

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the review xmasbaby25, I appreciate your kind words about our property. I'm happy to read that you had an enjoyable stay; you are correct about our updates, they were completed less then one month ago! Our proximity to the main area of Niagara-on-the-Lake is one of the reasons guests stay with us time and again as we are close to everything without the congestion of the main street. I hope that we'll have the opportunity to welcome you back to the Colonel Butler Inn on your next trip to town.

"Nice small hotel"

4
04/03/2018

Checked in to find a stagette party going on in rooms surrounding us. Front desk staff should have realized two seniors would not appreciate the noise. However, staff were quick to locate us to the second (top) floor and we enjoyed a comfortable, clean, quiet night. Free breakfast was good with lots of variety. There are no elevators so persons with mobility problems should ask for main floor room.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello John S, thank you for sharing a review of your stay with us on Trip Advisor. I'm pleased that we were able to find you a room that better suited your needs and put you at ease so that you were able to enjoy a quiet and relaxing evening. As we do not have elevators we are sure to ask each guest at booking and reach out prior to arrival to verify if they require a room on the first floor. I hope that we'll be able to welcome you back again soon!

"Comfortable, quiet, calm"

4
08/02/2018

Great place to stay, clean, newly renovated, with a good locals pub with great pizzas. Friendly staff. I have stayed 5 different times here and have always been very happy. Bathrooms a little small but rooms cozy and clean.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello kevinmilliken1, thank you for letting us know about your most recent stay and for your kind words about our team here at the Colonel Butler Inn. I'm pleased to read that we are your go-to when visiting Niagara-on-the-Lake. With our newly renovated rooms and proximity to dining and entertainment I'm sure many others will be returning this year as well. Thank you again for taking the time to leave a review, we appreciate it and look forward to welcoming you back soon.

"Great value, great service"

4
16/01/2018

Second stay here for us, this time in a junior suite. Nice to have the extra space and since it was January the fireplace added to our comfort. I believe they are updating this hotel as the breakfast room was really well done. Our suite had everything we needed to be comfortable. Close enough to enjoy NOTL without being on the main street. Parking right on the spot and enough restaurants in the immediate area. You can walk to downtown area.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello F L, thank you for sharing a review of your recent stay with us. You are absolutely correct that we are updating the hotel: Last year we repaved our parking lot and constructed new fencing as well as updated the breakfast room. As we speak renovations are well underway to our guest rooms which are expected to be completed in about three weeks. I'm pleased to read that you had a comfortable stay and enjoyed the fireplace, it's a lovely thing to have on cold January nights! Thank you again for taking the time to leave a review, we hope to welcome you back soon so you can be one of the first to stay in our newly renovated rooms.

"Perfect place to stay!"

5
02/01/2018

If you are coming to the Niagara-on-the-Lake area, this hotel is perfect. Great location, very clean and an awesome staff. Have stayed at this location a couple different times and this will be our "go-to" hotel whenever we are in the area.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Cindy H, thank you for sharing a review of your most recent stay with us at the Colonel Butler Inn. I'm pleased that you had a great stay and consider us your "go-to" when visiting Niagara-on-the-Lake. We are currently upgrading our rooms and breakfast offerings so I'm confident you will enjoy your next visit that much more. Thank you once again for your kind words about our property, we wish you well until your next visit.

"Comfortable, clean hotel & gluten free breakfast options"

4
01/01/2018

We stayed here en route to visit family elsewhere. Room was clean, quiet and a comfortable bed. The breakfast, while basic hotel breakfast, did offer gluten free breads etc. On request. This is great for us as gluten free is necessary, alergies, and not usually available with hotel breakfasts.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the review Ivan F. I'm glad that you found the rest and relaxation you needed during your stay this holiday season. Our breakfast is being upgraded this month to include hot items and I'm pleased that we were able to accommodate your dietary needs. We are also in the process of renovating our rooms, so on your next visit to Niagara-on-the-Lake I hope you'll consider staying with us again to see the improvements to our property.

"Great place"

4
30/12/2017

Great place to stay. Only thing I would recommend is updating the look and feel of the hotel. For the price, I think a update is needed. Front desk staff are always amazing and rooms are always clean. Thanks for another great stay.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for your kind words about our team here, I'm pleased that you enjoyed your stay. I am delighted to tell you that our room renovations have officially commenced and are projected to be complete by mid February. I hope that you'll be able to join us again soon to see our renovations!

"Ok in the off season"

3
27/12/2017

The Best Western Colonel Butler Inn was an Ok place to stay in NOTL. The room was comfy - the gas fireplace was nice. The breakfast suite needs a little help to become food allergy friendly. If gluten/dairy/lactose are issues for you, you might have to eat elsewhere as there is very little you could have. They have GF bread - but only one toaster which everyone uses. I did not see any diary alternatives.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Blackryder-Toronto, thank you for sharing a review of your recent stay with us at the Colonel Butler Inn. I'm sorry to read that our breakfast fell short of your expectations. We contact each of our guests prior to their arrival to inquire if there is anything we can do to ensure a well enjoyed visit including any dietary concerns. If we'd known that you required a gluten and/or dairy free option for breakfast we happily would have made sure it was available to you. I would like to thank you for making note of the issue of the shared toaster; we are in the process of sourcing special "toaster bags" so that guests with gluten allergies can still use the toaster.

"a comfortable, affordable hotel, in a good location"

4
24/12/2017

The BW Colonel Butler motel looks attractive from the outside and is located a quiet location, a short distance from the central area of the town of Niagara on the Lake. The staff are very friendly and helpful, especially for providing good advice for local sightseeing, winery visits, etc. The room we were in was spacious and comfortable - good value for a budget hotel. The reception desk also has some coupons for free visits to some of the well known local wineries. The included breakfast is OK, but limited to the usual bakery products. All in all, good value and we would definitely stay here again.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello odan, thank you for taking the time to leave a detailed review of your stay. We really appreciate your kind words about our team here as everyone strives to provide the "home away from home" experience to each guest. We will also be offering hot items starting in January to add further value to our already competitive rates. Once again thank you for the review and all the best until we have the opportunity to welcome you back to the Colonel Butler Inn.

"Exceeded Expectations"

5
18/12/2017

I recently attended a conference at Blue Mountain Resort and annually attend a conference at The Nottawasage Resort. These are excellent facilities however, my experience at your facility was STELLAR. Thank you for providing a facility that in my opinion exceeded my experiences at other locations. We will definitely return.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you so much bobandnancy2017 for your kind words about our property. I am so thrilled to know how much you enjoyed your time with us at the Colonel Butler Inn. Our team work hard every day to deliver the best possible experience to each guest we have and I'm pleased to see that we exceeded your expectations. I do hope that we'll have the opportunity to welcome you back again soon and wish you well this holiday season.

"So welcoming "

5
17/12/2017

We love this place! A note and a gift to welcome us. Super friendly staff. The rooms are clean and the beds super comfy. We really enjoy the breakfast. The breakfast has everything you could need including a delightful assortment of tea and water that is actually hot! We come back year after year

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Pamela R, thank you for sharing a review of your most recent stay with us at the Colonel Butler Inn. I'm pleased to read how much you enjoyed your stay and especially our breakfast. In fact, our breakfast will be even better on your next visit as we are adding hot items. Thank you once again for your review and all the best until your next visit.

"Stayed 2 nights. Very clean. Adequate breakfast included. Fantastic staff"

5
13/12/2017

Room was immaculate!! Breakfast was self serve and as expected at mid ranged accommodation. Staff - The English lady who checked us in was wonderful. Took care of everything, helped us to organise our 2 days with local knowledge etc and also helped us when our Canadian relatives came to stay at the hotel also. Highly recommended!! And its 4 blocks from the main centre too so in a great spot.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for sharing a review of your recent stay with us on Trip Advisor tissamiam, and especially for your kind words about Penny. She will be happy to know that she was able to so positively impact the enjoyment of your visit to Niagara-on-the-Lake. I do hope that we'll be able to welcome you back to the Colonel Butler Inn on your next trip to Niagara on the Lake and wish you all the best this holiday season.

" Christmas Town Tour"

5
10/12/2017

We stayed here while visiting Niagara on the Lake to take in the sights and sounds of Christmas. Hotel staff were warm and welcoming, referred us to restaurants, and local highlights. Hotel is close to town, accommodation, reception, breakfast room very clean. Great nights sleep. Definitely will be back.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Mary B, thank you so much for the lovely review. I'm thrilled to read how much you enjoyed your stay with us and that you will "definitely" be back! We aim to provide the "home-away-from-home" experience and I'm pleased to see that we exceeded your expectations in that regard. We wish you all the best this holiday season and look forward to your next visit.

"Fun time"

5
08/12/2017

Great area to relax and enjoy a vacation, small enough to have peace and quiet and close to Niagara to site see and tour the many wineries in the area. Niagara on the Lake is a beautiful area with many shops, restaurants, something for everyone.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking a moment to leave a review of your most recent stay; I'm pleased to read that you enjoyed your stay and had the piece and quiet you needed this time of year. We wish you well and hope to be able to welcome you back to the Colonel Butler Inn soon.

"hotel review"

5
04/12/2017

Wonderful hotel within a 10 min walk of shops and restaurants. Lovely friendly staff, clean and bright. ample parking. A lovely bar\\restaurant called the Sandtrap is a few mins walk and has good food and great atmosphere.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking the time to leave a review of your most recent stay 829tanyam. I appreciate your kind words about our team here; our goal is to provide the same excellent experience to all our guests so they feel at home while here. The next time you visit you'll have to try Butler's Sports Bar which is right beside the Best Western; they have a wood fire pizza oven and feature amazing home made specials each day. Thank you again and all the best until your next visit.

"Very comfortable"

5
03/12/2017

VERY friendly and professional staff. Room spotless and nice amenities. Actual glass glass and pitcher. Decent sized soap, not those one use things most places offer. Great casual restaurant right across the street. Walking distance to downtown.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the review Christopher W, I'm pleased to read that you had an enjoyable stay and that we met and exceeded your expectations. Our housekeeping team works very hard to ensure that each room is as perfect as possible so you can relax and enjoy your home away from home so I will certainly pass your kind words along to them. Thank you once again and all the best until your next visit.

"Well located, great staff, will stay hete again"

5
02/12/2017

We were at Niagara On the Lake for the Christmas Homes tour and thn the evening Candlelight Stroll. The hotel is about 5 blocks from the Main Street in historic downtown so was an easy walk to the evening stroll. That saved having to find a parking place. It's proximity makes it convenient for anyone wanting to visit that scenic area. The hotel itself was clean, quiet, very comfortable bed, the staff super friendly and helpful. So much so that we booked a room for next year already. I left a vial of eyedrops behind and they contacted us by phone and email to alert us and ask what we'd like them to do. I cant say enough about how gracious and friendly everyone was.

"Quaint, quiet, and convenient little Inn to stay in right in the middle of Wine Country."

4
28/11/2017

Stayed here on the weekend of November 24-25 as an overnight stop for our wine tasting weekend. There were 3 of us in our room. 2 double beds, we managed. The beds were extremely comfortable. Staff that greeted us were very helpful and welcoming. There is a Tim's right across the street. What was very convenient was that we were within walking distance of downtown Niagara-On-The-Lake. Seems a bit of a distance, but really it took us appx. 15 min to walk down. Our only complaint was that we came in prior to midnight on a Friday. Were chatting and getting ready for bed when a knock was on our door saying we were being loud. We said ok and that we were getting into bed (true). We were however offended that we hadn't been in the hotel for more then 5 minutes. Just enough to get up stairs and take shoes off. One of our party was in the washroom. Not sure how us talking was too late. It wasn't after midnight yet. Put a damper on the end of our evening. We did not stay for the morning breakfast only because we had other plans, but it looked like there were many choices and lots of people in enjoying it.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Tracy P, thank you for letting us know about your most recent stay at the Best Western Colonel Butler Inn. I'm pleased that you found the beds comfortable and were able to take full advantage of our close proximity to the downtown area - you are right we are only about a 15 minute walk right to the main intersection of Queen & King. I'm sorry to read that you felt offended when our night agent politely attended the room to let you know of the noise concern; as with most hotels, we consider 11pm to 7am "quiet hours." He would not have known that you were just returning and would have been fast asleep in a few minutes. I hope that this minor hiccup didn't negatively impact the enjoyment of your stay and that we'll have the opportunity to welcome you back soon so that you can enjoy our lovely enhanced continental breakfast.

"A pleasant interlude"

5
28/11/2017

The Colonel Butler Hotel in Niagara on the Lake is located conveniently to the center of activities. The hotel staff is knowledgeable and friendly. The rooms are comfortable and attractive. Breakfast is available. The hotel rates are reasonable and they accept AAA and AARP discounts. We stay there every year after having stayed at other hotels and find this location to be our favorite.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Jeanne R, thank you so much for taking the time to share a review of your most recent stay with us at the Colonel Butler Inn. I'm pleased that you had a comfortable stay and enjoyed our breakfast. We look forward to having you back next year and wish you well this upcoming holiday season!

"Great modern hotel in a historic style building"

4
20/11/2017

This hotel is just off the main road into town and not far from the historic downtown and riverfront area. Had a great room with modern furnishings and fixtures and plenty of space. The only catch was that it could have used a bit more lighting.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello learningtofly2014, thank you for taking the time to let us know about your stay with us at the Colonel Butler Inn. I'm pleased to read that you had a comfortable stay. It is unfortunate you didn't let any of our team know that you required supplementary light in your room, we would have been happy to bring an additional fixture for the duration of your stay. During your next stay please do not hesitate to let us know if there is anything we can do to make you more comfortable. We wish you all the best and hope to welcome you back soon.

"Expensive but simple and easy"

4
17/11/2017

The price was expensive considering as a couple we were given a room with two double beds, however as far as i know, every room has two doubles. It would have been nice to have a larger bed to share. Location was great. Staff was friendly. Very basic but comfortable and clean. Overall, it was a fine experience. We were in town for a wedding at the Pillar and Post. The price at $200+ for the night seemed steep considering how basic everything was.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Allie W, thank your for sharing your experience on Trip Advisor. I'm pleased that you had a comfortable stay which met your needs. We are a 26 room property with a total of only 5 queen/king rooms, so they do tend to sell out fast. Our rates are generally the most competitive and always include parking, wifi and breakfast. Thank you again for the review, I hope we'll be able to welcome you back on your next visit to the area and wish you well until then.

"A Night on the town"

4
16/11/2017

Very close to where the action is. Can drive here in 3-4 minutes, maybe less. Great breakfast. Bar & Grill right next store. Room was clean, staff very friendly Location a plus.Bed was comfortable and clean. Everything you need at a great price. Parking free.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the review George S, I'm pleased you had a comfortable stay and found your visit to be of good value. Our location is one of the reasons that guests return year after year; we are only a few minutes walk to the center of everything without having to deal with the congestion. Thank you once again for your kind words, I hope we'll be able to welcome you back again soon.

"Really enjoyable stay"

5
12/11/2017

Excellent service, staff very helpful and friendly and fabulous value for money. Gave us helpful advice and good tourist information. We really enjoyed our short stay and would certainly recommend it.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello 826 carmelm, thank you for your review and your kind recommendation, we really appreciate it. Thank you also for your kind words about our team here, they all genuinely word hard to ensure that each guest has the same great experience. Once again thank you for your review and we do hope to have you back again soon.

"Good Smaller Inn"

4
12/11/2017

We stayed here overnight after visiting some wineries. Basic but clean accommodations, helpful and friendly staff. We found the breakfast and breakfast area to be lovely actually for the size of the hotel. My husband liked the fresh baked cookies upon arrival and the fresh baked muffins in the morning were really delicious! Very close to everything in the area.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello carriesunshine and thank you for your review. I'm pleased to read that you enjoyed your stay and that breakfast area was inviting. We bake all or items fresh daily and it definitely adds to breakfast experience. Thank you again for your review and all the best until your next visit.

"Very basic hotel and amenities"

3
11/11/2017

We spent the night in BW Colonel Butler Inn after spending the day at Niagara Falls. We didn't want to stay in the falls area with all the casinos. The room is pretty basic. Bed, linen and towels are okay. Be warned, though, that they do not have an elevator. We had to carry our luggage to the second floor. The breakfast was limited. Location is pretty good, with the main shops a pleasant walk away. There is a Tim Horton's branch across the street for quick meals.

"Couln't ask for better service, value!"

5
10/11/2017

Womens weekend away in wine country. Clean, comfortable, inexpensive, good continental breakfast. Some of the friendliest, most helpful staff we have ever had. A little further from main street than we expected but walkable. Did not have a budget chain feel. Would definitely stay here again.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Cynthia K, thank you so much for your kind review and lovely words about our team and property. I'm thrilled to see that you had such a wonderful experience and would stay with us again. We aim to provide the "home away from home" feeling and I'm pleased to see you felt way. We look forward to your next arrival and wish you well until then.

"Nice simple place to stay at"

4
08/11/2017

We usually stay at BW hotels and this is one of the nicer one. No elevator. Room is small but for two days that's ok. Only we had to cut ours one day due to illness and they let us cancel the second night. We like this place as it is cheaper than the main street and will be back. Three good restaurants near by so that is great. Breakfast at Red Rooster is good. Supper at Sandtrap two blocks away was good. I would recommend Staying here! I find their duvets so hot so we asked for blankets and removed the duvets.

"Cozy, friendly, welcoming hotel in great location."

5
07/11/2017

Warmly welcomed by Anna at reception, nice room with a good breakfast. Great value in a beautiful town. Easy walking distance as well as bike rentals handy. Staff was friendly and a clean room with water purifier access.

"Rating should be Good - a good night sleep in a good value for money hotel"

4
06/11/2017

We arrived in this very cute town in late afternoon and we ended up in this one by chance as it had a room for the 3 of us. The reception staff were friendly, the price reasonable and the room perfectly fine. Comfortable beds, clean room and bathroom and overall to our satisfaction. The only minus was the noisy air con that were could not keep on if we wanted to get any sleep. Breakfast offer was better than anticipated and we really enjoyed making our own waffles to start the day.

"Great boutique hotel in wonderful town"

5
21/10/2017

Niagara on the lake is wonderful small-town resort on Lake Ontario at mouth of Niagara River featuring historic homes and great food/shopping options together with easily accessible wine tours. The Butler Hotel is an excellent value and well located to take advantage of all the areas points of interest.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking the time to share a review waynecs2017. I'm pleased to read that you enjoyed your stay with us and found the hotel to be of excellent value. Our team works hard to ensure that each guest has the same great experience and I'm happy that yours was no different. Visiting Niagara-on-the-Lake in the fall is the perfect end of season vacation as you get to enjoy all there is to offer without the summer congestion. We appreciate your review and hope to see you again soon.

"small vintage charmer"

5
19/10/2017

Perfectly located in a quiet area away from the hustle and bustle but close enough to access everything quickly and easily, this friendly home away from home is perfect for anyone who enjoys a peaceful atmosphere.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello 641joanv, thank you so much for taking the time to let us know about your most recent visit. I'm pleased to read you consider us a home away from home; that is the feeling we strive to provide to all of our guests. It was a pleasure having you stay with us and I hope that we'll have the opportunity to welcome you back soon.

"Best Western Colonel Butler Inn Is Wonderful"

5
18/10/2017

We had a fantastically wonderful stay at the Colonel Butler Best Western in Niagara-on-the-Lake. The rooms were great and the staff was outstanding. We fully intend to stay there when next we go to the Shaw Festival.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you so much for the lovely review desolom, we really appreciate your kind words about our property and our team here. I'm pleased to read that you're already planning a repeat trip. We look forward to seeing you again next year when you come to town for the theater and wish you all the best until then.

"Too Expensive"

3
16/10/2017

to sum it up, a 100$ room anywhere else in North America for 300$/night in Niagara on the Lake. The room was fine but not worth 300$/night. Service was great and the location was a bit outside the downtown area. Hotel's in downtown Toronto are cheaper!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Fulltimer52, thank you for sharing your thoughts from your most recent stay. We feel that our rates are competitive for the area and the amenities/services that we offer such as free parking, internet and breakfast each day. We are located approximately 600 meters from the start of main area on Queen Street which for some could be a bit of a walk however our location is one of the reasons guests stay with us time and again. I am pleased to see that you rate the service as great. We will renovating our rooms starting this winter so I hope you will consider staying with us again next year.

"Visit with old university friends and wives"

5
14/10/2017

Smaller hotel with extremely friendly staff. Hotel was walking distance to restaurants and shopping in Niagara on the Lake. Rooms were nice and clean. The hotel is only 2 storey so all rooms are easy to get to. There is no elevator service to top floor so if you are handicapped you will want a ground floor room. We played at the Niagara on the Lake golf course (the oldest continuously operating course in north America) which was about a 5 minute drive from the hotel. There was a nice outdoor balcony at the end of the hall which we used with our friends to enjoy a wine in the evening before bed.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello George S, it was a pleasure having you and your party stay with us, it was nice to see old friends keeping in touch and enjoying getting together. I'm happy that you had great weather to enjoy the golfing and patio social time. I appreciate you leaving a review on Trip Advisor and hope that we'll have an opportunity to welcome you back the Colonel Butler on your next reunion tour.

"It's a Best Western"

3
12/10/2017

Beautiful on the outside, typical older small rooms on the inside. Probably the most friendly staff I have ever been around, even the breakfast servers were super friendly! Nice beds, clean rooms, great breakfast and the great staff are the pluses. Long walk into town and the small rooms are the minor negatives.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Billybob66, thank you for letting us know about most recent stay here at the Best Western Colonel Butler Inn. Thank you so much for your lovely words about our team, it is great to know that the team's efforts do not go unnoticed. We are approximately 600 meters from the start of the downtown area which for some may be too far a walk luckily there is ample parking throughout. I hope you will join us again in the new year after we have completed updates to our guest rooms.

"Great trip with friends!"

5
10/10/2017

Excellent location! Within walking distance to shops and restaurants. Friendly and courteous staff. Quiet and clean rooms. Nice breakfast to start the day. Would recommend if looking for good hotel bargain.

"Very nice Best Western"

4
06/10/2017

This hotel was fantastic the room where clean the staff was helpful with different things to do and see in the area and it was great value for the money. Breakfast was included. Use Best Western rewards to save extra money on your room.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello tgayne, I'm happy to see that you not only enjoyed your stay but found our hotel to be of a great value. We encourage all of our guests to enroll in Best Western Rewards as the points you collect never expire and can be used for anything from free nights gift cards for retail and restaurants - best of all it's free!. On your next trip to Niagara-on-the-Lake I hope we'll have the opportunity to welcome you back.

"Great wee place"

4
05/10/2017

Stayed here for one night. Room was a good size. We personally found it too hot due to fire being on low and no way of switching it off. Couldn't sleep with aircon on as too noisy. Bed was comfortable. Hotel was lovely and quiet. Breakfast is available in a small breakfast room. Limited selection of food, lots of carb options. Also very limited seating area. Think we were unfortunate and went at the busiest time. The hotel is well situated to the main road, with a short walk to the main shopping area. Thanks goes out to Anna for keeping our cases whilst we had a wander around the shops (we arrived too early). Also gave us some.good options for dinner. Overall i would recommend this hotel.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello tomalli68, thank you for your review and for your compliments about Anna. I have passed your kind words along to her and she was pleased to know that she had a positive impact on your vacation. I regret that you had trouble sleeping; the pilot light on the fireplace should produce only the smallest amount of heat, if it had been a bother we would have been happy to turn it off altogether if you'd let us know. I appreciate your comments about our breakfast offerings, now that we have completed renovations to breakfast room we are investigating what we can do to make it better. Thank you for your recommendation, I hope that we'll have the opportunity to welcome you back soon.

"Wonderful small, handy and affordable"

4
04/10/2017

Easy stroll to the wonderful downtown and theatres Amazing walk through beautiful neighbourhoods. Clean and nice rooms. All modern amenities. Even an exercise room which is well appointed. Breakfast more than adequate . What else do you need?

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello John B, thank you so much for taking the time to let us know about your most recent stay at the Colonel Butler. I'm happy to see that you enjoyed all aspects of your visit. Our location makes it very easy to walk throughout town and explore, hop in the car or on a bike and do some wine tastings. Thank you again & all the best until your next visit.

"Good basic hotel"

3
01/10/2017

Room, hotel, breakfast, restaurant were good for a basic hotel. The location was good, about a 10 minute walk to downtown. The staff, however, was great, from the front desk to the attendant in the breakfast room.

"Nothing Special"

3
28/09/2017

When I booked this hotel, the picture shown depicted what looked like a colonial style mansion. Which in reality is not the case. A motel style set up, at quite a price ! Rooms are typical of any that can be found in any franchised motel. Good bed. Powerful shower. Reasonable amount of room and amenities. Typical air-conditioned unit. Nothing special. Easy parking. 15 minutes walk from town. It was clean and well presented. Good communication.

"Close to the falls, but quiet"

5
26/09/2017

The niagara Falls are about a 15 min drive away. the village and the vineyards just around the corner. Quiet hotel. Breakfast is good, with a good variety of odd and drinks. The restaurant serves food till late, good for late drink.

"Excellent choice"

5
25/09/2017

Great location for walking into town. Friendly and helpful staff. Great breakfast with plenty of choices. Very accommodating of my friend with food allergy. . Bike hire nearby. Would definitely recommend.

"Yuk!!!"

1
24/09/2017

The carpeting was so filthy and stained plus the tv did't work! I can't believe they had the audacity to charge what they did for that room. Though they upgraded us the damage had been done. If I hadn't been so exhausted from traveling I would have walked out!

derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review
Dear John, I am very sorry to hear about your experience. We checked the TV in the first room you had and it is working completely fine so I am not sure what happened when you tried to use it. After you brought the concern about the carpet to my front desk team, they actually blocked off that room and we had it cleaned to remove the stains. I am sorry that that was not done beforehand and that you were given a room that should not have been sold as it was. I do hope you consider staying with us again and please don't hesitate to reach out to me at anytime at [email protected] or by calling the hotel office at 905-468-3251. Derrick Medcalf, General Manager

"Always a good experience"

4
23/09/2017

I have stayed many times, and the high standards are always maintained. The missing factor was always a restaurant. The Sports Bar next door was not quite to my taste, and the newly purchased Little Red Rooster restaurant across the street is letting them down. I have eaten there quite often, and did so again. The food quality has deteriorated, as has the service, and the waitress who was determined to address me in endearing terms every time she spoke. The food I received was not the food I ordered, and the replacement was under-cooked. Hopefully management will do a number on this restaurant before my next visit.

"super staff, comfortable rooms"

4
15/09/2017

We were glad we picked this hotel. Good location, nice rooms, friendly staff. Made us feel welcome as soon as we stepped into our rooms. The lady who served the breakfast room was so wonderful. Very friendly and accommodating. I would recommend this hotel when staying at Niagara on the Lake.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for sharing your comments on Trip Advisor Z7898OAsusanc, and for your kind words about our team here. Our goal is provide the "home away from home" feeling that our guests deserve so you leave feeling refreshed and looking forward to your next visit. We appreciate your recommendation and do hope that'll visit us again.

"Birthday get Away"

5
13/09/2017

Wonderful stay at a fabulous hotel. It's a great location being walking distance to down town. The hotel is clean and the room was spotless and beautifully decorated. The staff was helpful and very accommodating. I strongly recommend this hotel!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Virginia C, thank you so much for your lovely review and for your recommendation. Our location is something that guests comment on time and again; we are close enough to the main area to walk, yet just far enough away that you can easily avoid the traffic and congestion. I hope we'll be able to welcome you back again soon and wish you well until then.

"Excellent Choice for Stay"

5
11/09/2017

Great location near (can walk to town) but quiet and away from the hustle of town. Personal service, friendly and helpful staff, nice rooms and property, Excellent breakfast, can eat at outside tables on nice porch.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Dennis F, thank you for your review, and your kind words about our team here. I'm happy to read that you enjoyed your stay and that you were able to have breakfast outside, as it's a special treat this time of year. I hope you'll consider staying with us on your next trip to Niagara-on-the-Lake and we wish all the best until then.

"Bike wine tour"

4
11/09/2017

We stayed at this hotel as we had booked a bicycle wine tour (just across the street). This hotel is located away from the main strip, but is a 20 minute walk to the main strip. They offer breakfast, which has a good selection, but they only have a toaster & waffle maker for hot food options. It is across the street from Tim Horton's and a short walk to Subway & a few other restaurants. There is a front porch (both main floor & upper level), where you can sit and enjoy the scenery or a quick bite to eat, if you bring food back to the hotel to eat. Our room was comfortable and clean. Compared to the prices of hotels/B&B's in the area, this was the best value. I would stay here again in warm weather, as it's far enough away from the hustle & bustle, but close enough for a walk to town. It may be a bit of a chilly walk in winter months, but you can always drive to town and locate paid parking areas (it's probably 5 minutes to drive, maximum).

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello jodit846, thank you for sharing your thoughts with us from your most recent stay at the Best Western Colonel Butler Inn. I'm pleased to see that you found good value in our amenities and location and that you were able to take advantage of our balcony spaces. I appreciate your recommendation and hope that we'll be able to welcome you back again soon.

"Will definitely return"

4
09/09/2017

This hotel is a great location if you don't want to be right in the action. It's a short distance drive to everything. The rooms are clean and comfortable and the staff went out of their way to help us. There was a little bit of construction on during the day but it did not continue at night The breakfast was included and there was great service. The lady at the waffle station was very helpful.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello lil-ninja, thank you for sharing your review on Trip Advisor and for your kind words about Lida our breakfast host. I'm happy to read you had an enjoyable stay and plan on a return trip. As you mentioned, our location makes us an ideal place to stay while in town as we're close to everything being a 15 minute walk to the main intersection of King & Queen. Safe travels until your next visit.

"Good value."

4
06/09/2017

We stayed at the Colonel Butler Inn in August as part of a stay-cation week I had planned. The room we had was quite nice, though the carpet was in need of a good cleaning or a replacement. The bathroom had a heat lamp (to speed drying after a shower or bath) but ours was not functioning - the timer kept turning and so the lamp would stay on for 2-3 sec at most. The shower had a shower gel/shampoo/conditioner dispenser which we appreciated as it reduced the plastic waste of all of the mini bottles. There was a continental breakfast included - the offerings were pretty standard, but there were two beautiful balconies (one on each floor) with tables to eat. Wonderful! Parking was free, as was wi-fi, which we very much appreciated. All of the staff we dealt with were wonderful. One of the strange things we found though, was the ice machine was located in the basement with no signage or notes of its whereabouts (we had to inquire at the front desk as to its location). Overall, a great stay!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for sharing your experience from your most recent visit with us princessrenee82. I'm pleased that you had a great stay and overall found our property a good value. We do explain all of our amenities and features at check-in, so I hope you will accept my apologies if we missed something. Additionally I'm pleased to inform you that we will be starting room updates later this fall which will include among other things the replacing of carpeting. In the end I'm happy that you enjoyed your stay and I do hope that we'll have the opportunity to welcome you back again on your next stay-cation.

"Better than most Best westerns"

5
03/09/2017

Wonderfully friendly and knowledgeable front desk staff. Very clean rooms and surprisingly better than most Best Western hotels. The location was central to city center, restaurants and theatre. Very short drive to wineries and only 30 minutes to the falls. Better to stay there than at the falls at night. More relaxing better restaurants and not honky stinky and crowded.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Robert S, I really appreciate that you took the time to leave a review and for your generous compliments about our team and property. We all take great pride in being able to provide the best possible experience for each guest that stays with us. Whether it be providing suggestions for dinner, winery visits or scenic driving tours of the area we are always happy to assist in making your trip special. I hope we'll be able to welcome you back soon.

"Good value, quaint hotel."

4
02/09/2017

Lovely quaint hotel. I would stay here again if I brought my children because it's good value. (Otherwise when traveling with just my husband, I prefer to stay somewhere higher-end on the strip). This was a little far from the main drag, but had a lovely environment, nice reception area, clean rooms, and excellent enhanced continental breakfast including waffle maker! Leah runs a beautiful breakfast. Bathrooms were a little tired, but clean.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello susant, thank you for letting us know about your recent stay. I'm pleased that you enjoyed your visit and felt it was good value. Our location is only 600 meters from the main street which is an easy 10 minute walk. I will be sure to pass your compliments along to Lida, she has been our breakfast host for sometime now and truly enjoys being able to start our guests' day off with a warm smile. Thank you again and all the best until your next stay with us.

"Comfortable spot in a convenient location"

4
31/08/2017

We found the hotel staff to be pleasant at all times and the morning breakfast provided a varied menu of items which was above average. The hotel is located a few blocks from the downtown core but many points of interest and restaurants were within easy walking distance. It was particularly well located to get on the road for wine tours and golf.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Ricardamundo, thank you for taking the time to share a review and for your kind words about our team here. I'm pleased you enjoyed your stay and that you found our breakfast was above average. Niagara-on-the-Lake has something for everyone whether it be amazing restaurants, winery visits, or time spent on a relaxing golf course & our very central location makes enjoying all of this very easy. We hope to welcome you back again soon and wish you well until then.

"Dumpy Suite, Smelly Fireplace & Horrible Breakfast Options"

2
31/08/2017

Selected this hotel for our anniversary getaway based on TripAdvisor recommendations and photos of room...looked cute and was a reasonable price and location, but I usually do not stay at Best Western properties. Well, it started off well - clean property, nice front desk staff, but then the room. Let's say I found my Grandparents old furniture that they sold at a garage sale in the mid 90's. We could not use any of the sofa or chair as it looked dirty. Then I tried the fireplace and it smelled up the room so bad, we had to crank up the fan to ventilate. Now to the "enhanced" continental breakfast. Raisin Bran, Corn Flakes, Rice Krispies, bag Oatmeal & hard boiled eggs are some of this enhanced breakfast. No creative thought went into this breakfast and they serve you in this room not big enough if a good number came down to eat. Oh ya, other stuff - a fridge that doesn't work well, no place for computers or charging, a drippy tub and possible mould at corner of tub. So I shared mist of this with "The Manager" and he gave me that "I'm listening to you - how can I make it better" thing when they cannot do anything. So I got my bill this morning by email...no I'm sorry your not happy, but thank you for your money. So off I go across the street to Tim Hortons for breakfast, pack my bags and continue our fun 37th anniversary trip. Got no love from this Best Western and will most likely not stay in one again. If you are coming to NOTL and looking for reasonable priced accommodations, check out the many B&B on TripAdvisor. Better than this place and you'll get a good breakfast too! Booked for October already at a cute one!

derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review
On behalf of the entire team at the Colonel Butler Inn, we are sorry that you did not enjoy your stay with us and for the issues you experienced in the room. The Front Desk Manager that you spoke to was being genuine when asking what we could do to make it better. Since you were here for two nights we could have checked the fireplace, the mini-fridge, the bath-tub, and the bathroom (it wasn't mold) to resolve a number of your concerns. Unfortunately we could not get into your room since you had placed the do-not-disturb sign on. We actually get a lot of compliments about our rooms but we will be updating all guest rooms starting this December. And since our breakfast room isn't large, we do serve breakfast for 3+ hours plus we have trays so that guests can enjoy breakfast on our patio or in their room. The original email you received with your room bill would have been automatic that each guests receive. We were hoping you would come to the front desk in the morning so my team could talk with you about your stay as we don't want guests to leave without feeling satisfied. We would be glad to have you visit us for your next anniversary so that you can see the updates we have done with our rooms and so we can provide you with a proper experience. Feel free to reach out to me anytime at [email protected] Derrick Medcalf, General Manager

"Big Disappointment"

2
30/08/2017

Poor value for what we paid. No cart to transport luggage. Rooms are not clean and smell. Housekeeping don't care. Very noisy plumbing. No business centre or meeting rooms. No hot breakfast. No pool. Big disappointment. Never staying there again and perhaps never at any BW location.

"Staycation"

4
15/08/2017

Small hotel located in the heart of Niagara on the lake. Within walking distance to many attractions. The only hotel in the area that allows pets. They even had a welcome gift for my dog....nice touch.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Sal B, I'm pleased that you had an enjoyable stay and that we were able to accommodate "Jewels." We love having guests that are able to travel with their four-legged-friends. I hope that you will consider staying with us again when you need your next staycation from the city. We wish you all the best and safe travels until you next visit.

"Hotel Review"

4
14/08/2017

This hotel is very good value for the money. It is very close to the centre of Niagara on the Lake. The hotel is in a very good location to many of the wineries and the attractions. The property and the rooms are very well maintained.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello JoanneC, thank you for taking the time to let us know about your most recent visit; I'm pleased that you enjoyed your stay. Our locations allows guests walkable access to local attractions and an easy "jumping off point" for areas out of the downtown area. I hope that we'll have the opportunity to welcome you back soon and wish you all the best until then.

"Good location in a beautiful picturesque town"

4
14/08/2017

Very nice place with super friendly staff. We were there to see the Niagara falls and this hotel was good in that purpose. I would definitely recommend it for anyone who wants to explore that are. The guy at the front desk was super helpful.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello & thank you for your review and kind words about our front desk team. We appreciate your recommendation, I'm pleased that you took advantage of our central location to explore the surrounding areas and enjoyed your stay. We wish you all the best and safe travels.

"Clean and Convenient"

4
08/08/2017

The hotel is acceptable, and recommended for those that want a clean room with parking, and close proximity to downtown Niagara-on-the-Lake. The breakfast was "Continental": Cereal and Waffles. The room was clean, with a flat screen tv, mini fridge, and coffee maker. Room temperature can be adjusted. The Staff was pleasant.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Charles, thank you for taking the time to leave a review of your most recent visit. I'm pleased that you found your experience met your expectations and we appreciate your recommendation. We wish you safe travels and hope we'll have the opportunity to welcome you back.

"Quaint small inn"

4
08/08/2017

This is a small inn with only two floors. The rooms were nice, clean, a bit smaller than a Hampton Inn. It was conveniently located to the town, a five minute drive. The restaurant attached to the inn had a nice menu and we enjoyed the food. The pizza was delicious! There was a continental breakfast every morning...homemade muffins, waffles, oatmeal, yogurt, fruit. The people who worked there were very helpful and friendly! There is not an elevator, so if stairs are a problem, be sure to ask for the first floor. There was a balcony/porch on the second level with a few tables and we sat outside one evening and it was delightful. A beautiful little town and about 30 minutes from Niagara Falls.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you Kathy L for letting us know about your most recent stay with us at the Colonel Butler Inn. I'm pleased to see that you took advantage of our outdoor spaces (and that the weather cooperated!). As you noted we don't have an elevator, so we try our best to accommodate any guest who lets us know they require a first floor room and our staff are always happy to assist with luggage to and from the room. Again, than you for sharing your experience on Trip Advisor, we hope to see you again soon.

"Yes, I'll stay here again"

5
08/08/2017

This is a gem of a hotel. It's a bit off the main street, but a nice walk (1.4km, .86 miles) to get to the center of things on Picton St./Queen St.. If you would rather rent a bike, there is bike rental around the corner, 1 minute away! Parking is free and breakfast is included. Room was clean, spacious, well-appointed, and beds were comfortable. The staff is friendly and gave us lots of helpful information when we asked. Lida in the breakfast room even brought fresh plums from her own tree to add to the delicious breakfast buffet (waffles, anyone? maybe you prefer fresh-baked blueberry muffins? ). Derek the manager was very helpful and Penny the night desk clerk gave us freshly baked cookies when we checked in. There is also a restaurant on site for dinner, but we didn't eat there....there is a nice little place across the street that serves meals as well -- lunches were great there. I'll definitely be staying here again, we got great service and great value for the price! I have stayed at the hotel right in the center of town for much more $$$, but BW Colonel Butler Inn rooms are just as nice. Downtown you are paying for location.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Bajeal, thank you so much for taking the time to leave such a lovely review! I really appreciate your kind words about our team here; Derrick, Lida and Penny were all very happy to see that they had a positive impact on your stay. Our rates and location are among the reasons guests stay with us time and again, not to mention the "home away from home" feeling we provide. Thank you again for your recommendation, I will look forward to welcoming you back soon.

"nice place to stay"

4
06/08/2017

If you are looking for a smaller hotel to stay in with no frills, The Colonel Butler Inn is a good choice. 4 blocks from downtown Niagara on the lake, it is off the main drag and near main road to get to attractions easily. No pool but a small fitness centre. The breakfast was continental but good. Very friendly staff and helpful with planning trips out to vineyards etc.. Nothing fancy but a good place to stay!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello 893brittac, thank you for letting us know about your most recent stay, and for your kind words about our front desk team. They really enjoy sharing their knowledge of the area and helping our guests plan their time in town. While we might not a large resort-style property our guests do enjoy complimentary parking, wifi, continental breakfast each morning and access our fitness facilities all included with the daily rate. We wish you safe travels and all the best until your next stay with us at the Colonel Butler.

"Great place in NOTL"

5
05/08/2017

Nice property with good rooms and easy parking and not far -long walk or short drive - from shows. Breakfast was good as was my stay. Happy to recommend this hotel vs others in area for value ! Easy to find and worth the extra walk.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the lovely review JimMcC1944, and for taking the time to let us know about your visit. Our location is one of the reasons guests return to us time and time again, not to mention the "right at home" feeling we provide. We really appreciate your recommendation and hope to welcome you back again soon.

"Colonel Butler Best Western"

3
01/08/2017

The hotel overall was acceptable. The breakfasts were adequate in selection and good in quality. The kitchen personnel went out of their way to satisfy our breakfast appetites. The rooms were clean but The beds were too soft.

"very pleased"

5
31/07/2017

Hotel is in a great location. The room was great, lots of room and very comfy. It was in walking distance to downtown. It was great going through the neigbourhoods of NOTL. It is also a 30 minute woalk to the Pillar Winery

"Wonderful hotel with excelent staff and nice location."

5
28/07/2017

We had a wonderful stay and would definitely stay again. The staff was very friendly and accommodating. The location is excellent and the hotel is very clean and the rooms very nice.We would definitely stay here again.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello 896alfredg, thank you for taking the time to let us know about your most recent stay with us. I appreciate your kind words about our team here, they work hard to ensure that each guest has the same great experience. I appreciate your recommendation and look forward to having you back on your next visit to town.

"Great service, older property "

4
21/07/2017

This is an older property with some updates. It is well maintained. Beds are great and there is a small fridge in the cabinet. The wifi is good and there are many choices for breakfast (mostly carbs). The breakfast room is small and not adequate for the amount of rooms that there are so we sat outside on the porch. The management is wonderful and so are the employees. There is about a 20 minute walk to the busy tourist area. The restaurant/bar next door is a great find. Nice quiet, safe neighborhood. Would stay here again.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking the time to share the experience of your visit Polkadot72. I appreciate your kind words about our team and the hotel in general. The breakfast room can be busy depending on what time you joined us, however I'm pleased to see you that you took advantage of the outdoor verandah. Our location is one of the reasons that guests choose to stay with time and time again, and you can't get any more convenient that Butler's Sports Bar which is right beside us. I'm happy that you plan a return trip and wish you all the best until then.

"Another Wonderful Stay"

5
19/07/2017

Always a pleasure to stay at this hotel. Great value for your money. Walking distance to the main street. Staff helpful and friendly. Hotel clean with newly upgraded flooring. Hotel adjacent to a restaurant with great pizza and wings. Looking forward to a return visit.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Maxine H, thank you for the review and your kind words about our team & property. In addition to the updated hallways and stairwells, we have also just completed upgrades to our breakfast room, with more planned. I'm glad to see that you enjoyed pizza and wings at Butler's Sports Bar next door as well, you can't get more convenient! We look forward to welcoming you back on your next visit and wish you all the best until then.

"Lovely stay at the Colonel Butler"

5
18/07/2017

Wonderful inn-style intimate hotel. Warm, welcoming friendly staff; superb room and service. Good location within easy walking distance of historical district of Niagara-on-the Lake. Very good complimentary breakfast and adjacent restaurant Butlers quite good as well

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello 74lorif, thank you for taking the time to share you experiences with us on Trip Advisor. I'm so happy to see that we exceeded your expectations throughout your stay! Our location makes us a popular choice as guests can be close to everything without the congestion and noise of the main street. I hope we'll be able to welcome you back soon and wish you all the best until your next visit to Niagara-on-the-Lake.

"Back again. And it's still great. "

5
14/07/2017

It's been a year and we're back to NOTL. The BW is still perfect. Lovely room. People are helpful. Best breakfast at any chain I've been too. You won't go hungry. The location is perfect too. Definitely a place to stay when here.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
We love hearing from our repeat guests, so thank you for taking the time to leave a review Mrscye. Since you were with us last year we have renovated our breakfast room, and repaved the parking lot with more updates & upgrades planned. I appreciate your kind words and hope that we'll have the opportunity to welcome you back again soon - safe travels until then!

"Excellent hotel, excellent location"

5
13/07/2017

We stayed at the Colonel Butler inn for 2 nights in the middle of July, The hotel was faultless. Prior to arrival we were surprised by a very friendly email from the staff , advising us of the facilities , lack of lift ( asking to advice if we wanted a ground floor room) and giving us advice on the local area and offering help with tour bookings. On arrivial we were greeted by Penny, who was very friendly and welcoming. Check-in was quick and hassle free. As a bonus we were given welcome cookies! We stayed in room 214 with two large queen beds, tv, tea and coffee facilities, mini fridge, toilettes and air con. The room and bathroom were spacious, very clean and well equipped. We took advantage of breakfast on both days. We advise going to breakfast early as like any hotel during peak times can get a bit crowded. Breakfast was tasty with a range of food and drinks. Ranging from waffles, cereal, bagels and yogurt with tea, coffee and juices; there was a friendly member of staff in the kitchen who showed us how to use the waffle maker and recommended various Canadian inspired items. We chose this partocular hotel due to its close proximity to Niagara Falls, but being in the quiet, quaint, Niagara on the lake. A 30 minute scenic drive down Niagara parkway and we were at the falls, those feeling adventurous could even cycle along the route! We visited a grocery store round the corner a couple of times for snacks and drinks and we had a walk along the lake front, unfortunately it was raining heavily the day we decided to go for a walk so it was cut short, but these things happen! Overall the hotel was wonderful; the location, the staff, the room, the facilities. Highly recommended and if we ever visit the Niagara region again we wouldn't look anywhere else.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello cyclewithme1990, I really appreciate your detailed review. Thank you so much for the kind words about our team and property. Penny at the front desk & Lida in the breakfast room have both been with us for many years and genuinely enjoy ensuring that each guest has the best possible experience at the Colonel Butler Inn and in Niagara-on-the-Lake. You are correct that the area is cyclist-friendly as well; there is a paved pathway that will take you all the way to Fort Erie through Niagara Falls and there are other trails for the more adventurous and we're always happy to help plan a route for our guests which can include stops at wineries or breweries. Thank you again for the recommendation, we hope we'll see you again soon and wish you all the best until then.

"Good value"

4
10/07/2017

If you just want to spend a night or two, this is a great place to explore the Niagara region. Not too far from the main attractions in Niagara-on-the-Lake. Rooms are comfortable, ours even had a fire place with a sofa which we enjoyed. Our room was not ready until late in the afternoon, but the staff was friendly so it didn't bother us. Great breakfast as well.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Wine-Travel-Love, thank you for letting us know about your stay with us. I'm happy to read that you found the room comfortable & that you were able to take advantage of the fireplace. As many of our guests mention, the location of the hotel makes it the perfect spot to stay when visiting town for a couple of days as you can enjoy the area without dealing with the congestion and noise. Thank you again for the kind words, we hope to have you back again soon.

"A Quaint Inn in the Heart of Wine Country."

5
08/07/2017

This was a lovely stay. The hotel is lovely. Upon arrival the staff is kind and very helpful. The rooms are quaint and lovely. I will definitely recommend this hotel to others. I will be back again. The fresh baked cookies were a nice touch!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the kind words about our property Amy B. We really appreciate your recommendation. We like our guests to feel like they're at home when they stay with us and I'm so happy to see that you felt the same during your stay. We look forward to your stay with us at the Colonel Butler and wish you all the best until then.

"Excellent experience"

5
05/07/2017

Highly recommend this facility and it's location to all amenities. I will visit again. The staff and food were excellent especially your employee Penny she made this a joy to deal with Best Western please consider her for a commendation

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you so much for the review, we really appreciate your recommendation. I will be sure to pass your kind words along to Penny. She is a true professional who genuinely enjoys ensuring that each guest has the best possible stay at our hotel and in Niagara-on-the-Lake. We wish you all the best and do hope to welcome you back to the Colonel Butler soon.

"Do not stay here if you are traveling with a pet"

3
04/07/2017

Basic hotel that. was clean and comfortable but do not explain that they only have one pet friendly room. Very disruptive to find this out for our long weekend stay. Staff professional and friendly. verandas nice out front.

derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review
Dear Julie, I am very sorry for the inconvenience and frustrations you experienced in trying to reserve our dog-friendly room. Unfortunately we do only have one dog-friendly room so it does get booked up in advance. We list ourselves as pet-friendly to make it easier for people traveling with dogs to find accommodations online. Our website and our page on bestwestern.com does explain that the dog-friendly room is by request and based on availability, and we do notify any guests when they book if we cannot accommodate their request for the dog-friendly room. Derrick Medcalf, General Manager

"Very nice staying"

4
03/07/2017

Very nice staying and stuff very friendly as well! The air conditioning a little noisy so we had to turn it off. Bed was very comfortable! Breakfast was ok but enough to start the day! Stuff was very helpyas well when we ask for directions, taxi and information!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Itala, thank you for letting us know about your most recent stay with us at Best Western Colonel Butler Inn. Having completed upgrades to our breakfast room we are investigating additional offerings for our guests. I'm happy to see that our team was helpful, they pride themselves on their knowledge of the area and assisting guests plan their time in town. I hope we will have the opportunity to welcome you back on your next visit to Niagara-on-the-Lake and wish you all the best until then.

"Two Day visit in June 2017"

4
02/07/2017

Stayed at Colonel Butler Inn last weekend. It was nice and I would recommend. Ample parking and 20 min. walking distance to main shopping/eating street. Very clean and staff helpful. Would def recommend. Only two negatives: the back door is kept unlocked so anyone can walk in hotel. They told us it was locked at night but it was not. Safety concern for us. Also, we ate a pizza and wings at the Butler Grill...terrible food. Would not recommend at all. There were four of us in our group.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Jan T, thank you for taking the time to leave a review of your stay and for your recommendation. With regards to your safety concern please know that the back door generally locked at 10pm, however if the restaurant is busy we will leave it open a little later for the convenience of our guests. I'm so sorry that you didn't enjoy your meal at Butler's; as you can see from their reviews that experience is far from the norm. Thank you again, we hope to welcome you back on your next visit to Niagara-on-the-Lake.

"basic motel"

3
30/06/2017

Very basic motel. Room was nice enough and clean. Frig. & coffee but no micro wave in the rm. Welcome cookies at check in was nice as was the souvenir bottle of maple syrup commemorating Canada's 150th b-day. Staff was friendly. Location is about 1 mi. from the tourist district shops. Too far for us to walk & parking downtown is a chore. Breakfast was typical motel stuff (nothing special, a little weak) in a pretty small rm.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Spinman, thank you for your review. I'm really happy to read that you appreciated the commemorative maple syrup and that you found all of your interactions with our team pleasant. Our location is one of our greatest assets as we are walking distance to the main area without having to experience the congestion that goes along with it. Our breakfast room has just been updated and is quite lovely; we are investigating additional options offerings so I appreciate your feedback. We hope you'll join us again on your next trip into town and wish you all the best until then.

"NOTL"

5
25/06/2017

We've been enjoying the Colonel Butler and its amenities for 13 years in a row now during our annual 3 day visit to Niagara On The Lake, Ontario. Looking forward to next year. The location is great relative to old town, the wineries, and historical locations. The staff has always treated us well and the included breakfast is nice. We also enjoy the balcony areas.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Paul, thank you for your review, we are extremely appreciative of your continued patronage. Our location is one of the many reasons guests stay with us over and over; we are close to everything but just away enough to avoid the traffic and congestion of the main street. I hope you've enjoyed the updates & upgrades we've made to the Colonel Butler over the last 6 months, we look forward to having you back next year to see what else is new!

"Great location"

4
23/06/2017

Centrally located to all amenities . Colonial style looking Inn from exterior . Staff were very kind , knowledgeable & helpful. Rooms were clean but could use a little updating , but for the amount if time we spent in the room it was fine !!!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Linda, thank you for taking the time to share your experience with us, I'm happy to read that you enjoyed your stay. We have been working steadily on upgrades and updates to our property which will include or guest rooms later this year. I hope you'll be able to join us again soon and we wish you the best until then.

"A good nights sleep"

5
20/06/2017

Had a great nights sleep. No noise, excellent air quality, comfortable bed, perfect humidity, drapes thick enough to block outside lighting. Just Perfect. Nice little restaurant next door. I was running the Niagara Ultramarathon the following day and this was very convienent. Six blocks from packet pickup the evening prior. Left for the race 20 minutes before start and it only took me 10 minutes to get to the starting line.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello gwygant, thank you for letting us know about your stay. I really appreciate your kind words about our property, and I'm happy to see that you got the rest and relaxation you needed before such an endeavour as the Ultamarathon! I hope you'll join us again when you don't have to run out the door and can take more time to enjoy the hotel and your visit to Niagara-on-the-Lake.

"Very nice hotel"

5
18/06/2017

We stayed at the Colonel Butler while attending the Shaw Festival. We found it completely satisfactory and would go there again. The room was clean and comfortable, the breakfast was good, the location was quiet. It's a longish walk to the Festival productions, but that's OK with us.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Nigel, thank you for taking the time to let us know about your stay at the Best Western Colonel Butler Inn, I'm happy to read that you'll join us again on your next trip to town. Our location is just out of the way enough to allow for quiet comfort but yet we're walking distance to everything in town. We look forward to having you back and wish you all the best until then.

"Noisy doors that slam all day and night"

1
17/06/2017

THIS IS MY FIRST ZERO REVIEW This hotel is to be avoided at all costs. Unless you come here just to use the shower. Although the property is clean and the beds comfortable and the breakfast is good value, the doors of the rooms are slamming when they shut and the noise is nerve wracking. When I closed the door, gently trying to prevent making any noise, I saw that it was not impossible to prevent the doors from slamming if you made the effort to gently close it but the doors are defective as they have a very strong mechanism that guarantees that they close for security. So as of 6:30 a.m. when breakfast begins at 7 you will hear every door slam so loudly that you will get a migraine. I will never stay her again. If you want a bed and breakfast deal where you leave at 7 then this is for you. The management is aware of the problem and apologized but nothing was done. As well it has only one pet friendly room so it is misleading if you think a pet friendly hotel is more than just one room which we found out was already booked. Someone had to stay home so the family wedding was a mess for me. The hotels are all booked so this is it for the weekend, slamming doors all day and night. STAY AWAY.

derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review
Dear "Westmontgal", on behalf of the entire Colonel Butler Inn team, I apologize for you not enjoying your stay at our hotel. I am sorry that we were not able to accommodate your dog as we love having dogs stay with us. Unfortunately we do only have the one dog-friendly room and we do indicate online that our dog room is by request and subject to availability. We do contact guests right away if our dog room isn't available and offer alternative dates or to place a request on our wait list. We receive comments from a lot of guests about how quiet our hotel is but I regret that it is not the experience that you had with us. Please know that we have several door closures on order to replace any that need to be so I do hope you give us another chance so that we can provide you with the experience that our guests know us for. I can be reached at [email protected] if you would like to discuss your experience further. Derrick Medcalf, General Manager

"Wonderful place"

5
17/06/2017

This is a wonderful place with a friendly, attentive and helpful staff. The front desk folks were quick to offer suggestions about places to visit and things to do in the area, and even asked us where we went that day as we returned to our rooms.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Robert F, thank you for the kind words about our team at the Front Desk. They all really enjoy being able to play "tour guide," and offering suggestions about what Niagara-on-the-Lake has to offer. I'm happy to see that you enjoyed your stay with us, and I do hope we'll have the opportunity to welcome you back again soon.

"My Favorite"

5
09/06/2017

When staying at Niagara on the Lake, my favorite hotel is the BW Colonel Butler Inn. The location is convenient and in a quiet setting; the staff is always friendly and most helpful and the Continental breakfast included is amazing! My room was spacious, clean and so comfortable....especially the king sized bed! This is just a lovely hotel which I will continue to use whenever I am in that area.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Paul G S, thank you for the lovely review of your stay with us and for your kind words about our team here. Our included enhanced continental breakfast is a great way to start the day after a restful sleep in our comfortable guestrooms. I'm pleased to see that you'll be back, we wish you safe travels until then.

"Girls weekend"

5
05/06/2017

This two storey hotel is very quaint. Staff was very helpful and very friendly. The rooms were clean and comfortable. It was such a pleasure to be able to sit on the porch and eat breakfast in the morning and watch the sun set in the evening.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello TremblayandChappell, thank you for letting us know about your stay here at the Best Western Colonel Butler Inn. I'm pleased you were able to take advantage of the outdoor areas. It's really quite nice to sit outside in the evening on the second floor balcony and watch the sunset. I hope you'll join us again on your next visit to Niagara-on-the-Lake and wish you safe travels until then.

"Niagara on the Lake hotel"

4
04/06/2017

Lovely hotel in good position. Walking distance into town for plenty of restaurants, park, lake, shops. Tim Hortons and a family restaurant directly opposite. Bathrooms at hotel would benefit from a make-over and modernisation but very clean and comfortable room of a good size. Staff polite. No cooked breakfast available and all "help yourself" with sometimes no staff to assist with machines (waffle maker!) but I think there are plans for renovations so this may improve. Adequate amount and quality of cold breakfast available.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Tinkerbell1701, I'm happy to read that you enjoyed your stay with us. We are currently in the process of upgrading our breakfast facilities and considering new & additional offerings. I do hope that you'll stay with us again on your next visit to Niagara-pm-the-Lake and wish you all the best until then.

"Cozy is all I asked for - Cozy is what I got"

3
03/06/2017

My sister and I stayed one night at the Best Western in Niagara-on-the-Lake for a winter wedding which was taking place about 5 minutes away. The checking in staff, was lovely. Nice lady - very cordial. She was even able to find some sort of points I signed up for ages ago when I stayed at a Best Western AGES ago. I was really impressed with her. She was wondering what was happening this weekend and I told her a Toronto couple was getting married in Niagara and she finally understood why they were so busy for that weekend! We went to our room and I asked for an early check in so it was ready by the time we got there for around 12:30pm, if I recall correctly. We met some lovely people in the lobby who were also going to the wedding and we asked how they were getting there because we could share a cab. Apparently, there's a cab service in NOTL (sorry, I gotta shorten Niagara-on-the-Lake from this point on), who was doing pick ups and drop offs from our hotel to the venue because there were so many of us. It was just a 15-20 minute car ride, there and back, so we did not have to wait long. It was really nice for the hotel and taxi services to arrange this for the guests. The bride and groom was impressed with this too! The room was nice, clean, lots of towels, love the large mirrors, easy to control the temperature system. That's all I asked for (see, this is in the title so everything is now full circle). So after a night of partying, it was nice to retreat back to the room. We had a room on my main floor but you would have never known or maybe I was too tired to notice anything. Nighttime was quiet but the morning was a bit of a different story. Because we were about a door or two away from the kitchen, there was a bit of noise but it wasn't excessive. You'd overhear a muffled conversation for about half a second and it would pass. With this said, being in a room right across from the kitchen was AMAZING. I was so hungry and worn out that I didn't want to think about where I could find the food. Bless your heart for giving us this room, BW. The food was decent. Typical cereal, yogurt, small waffle station, juice, muffins, apples, coffee -- all decent. It was all complementary which I really do appreciate because I don't like giving someone money for food when I'm hangry. Would I return? Yes. When I travel, I just want things to be easy for me. I want a hotel I can find, I want to be warm, I want a parking space for my car, and I want coffee and muffins before I go. Thanks again!

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Jackie M, thank you for taking the time to write such a detailed review - we really appreciate it! I'm so happy to read how much you enjoyed your stay and appreciated the little things and I will be sure to pass your kind words along to our Front Desk team. Our property is "cozy" and the perfect spot for any trip into Niagara-on-the-Lake; we're just far enough off the main street to avoid the traffic congestion but close enough that you can walk everywhere. Our breakfast is a great way to start the day with many quick and delicious options. Thank you again for the review Jackie M, we look forward to having you back on your next visit to "NOTL."

"Great Place"

5
29/05/2017

Employees made stay a great experience. Friendliest people. Definitely will go back. Very close to shopping. 5 minute BEAUTIFUL walk to old town. Breakfast room was being renovated which wasn't even a problem but they gave us free vouchers for breakfast across street. Awesome all around. Def suggest this place

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello 172ashleighc, thank you for the review and for your recommendation! I really appreciate your kind words about our team, I'm happy that you enjoyed the breakfast & that our upgrades didn't impact the enjoyment of your stay. This time of year Niagara-on-the-Lake is quite beautiful to stroll the streets and enjoy the spring flowers and shops on the main street. Thank you once again, we look forward to welcoming you back soon.

"best Western Colonel Butler Inn"

4
26/05/2017

Comfortable Hotel with excellent staff. Walkable to all areas of town in 15 - 25 minutes. Quiet rooms with access to several outside covered patios. On Bicycle route and low traffic area. This was our second visit and service continues to stand out as a positive.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Peter M, I'm happy to read that you were able to take advantage of our porch and verandah spaces at the hotel, it's definitely a peaceful space to read a book and relax this time of year. Thank you for the kind words about our team here, they certainly appreciate it. Our location is something that guests mention often as a reason to stay, especially given our proximity to bike paths and many wineries.

"Great place to stay."

5
25/05/2017

Staff very friendly,excellent quality towels , free parking, breakfast room being renovated, had great breakfast supplied across the road at the Red Rooster, anything on the menu paid for by hotel. Great choice.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Trish1302, thank you for taking the time to leave a review of your stay with us. I'm happy to see that our breakfast room updates didn't inconvenience you and that you enjoyed the breakfast at The Little Red Rooster. I appreciate the kind words about our staff, they work hard to make each guests' visit a memorable one. I hope you will be back to join again soon.

""Lovely small inn atmosphere""

5
23/05/2017

Wonderful staff; very friendly and accommodating. Excellent enhanced continental breakfast and close to downtown theatres and shopping. Also close to restaurants without driving. Will stay there again. Rooms were spacious and well appointed.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking the time to leave a review Julissa2017. I'm so happy to hear that you'll be back! Our location is one of the reasons that guest stay with us time and time again. We wish you well until your next stay with us at the Best Western Colonel Butler Inn.

"Wine tour visit"

4
21/05/2017

:Wonderful staff!! We took the red eye from Vancouver to Toronto and arrived at the hotel at 9:30am. The staff went out or their way to get us checked into our room so I could get some sleep (I don't sleep well on planes). We were checked in and napping before 11am. They also upgraded our room to a king suite at no charge. The bed was really comfortable and the room clean and well appointed.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Lesly E, we really appreciate you taking the time to share your thoughts about your stay with us. As Platinum Rewards Members you are entitled to a complimentary upgrade and early check-in whenever possible so I'm happy to see that we were able to accommodate you and that you got some much needed rest after your flight! I do hope that we'll have the opportunity to have you as our guest on your next trip to Niagara-on-the-Lake and wish you safe travels until then.

"Wonderful place to stay"

5
18/05/2017

The staff was extremely friendly and helpful.Upto arrival their parking lot was being paved, the staff helped with suitcases and luggage. Their breakfast was wonderful, a good selection of food and drink. Rooms were clean and beds were comfortable

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Marthag83, we really appreciate you taking the time to leave a review. I'm happy that the paving of parking lot as part of our upgrades & updates did not impact your visit. The lot is finished and looks great! Our complimentary breakfast is a great way to start the day with our Belgian waffles being a guest favourite. Thank you again for the review and all the best until your next visit.

"Niagara on the Lake"

5
18/05/2017

Wonderful people! They met all our needs and gave us some great coupons for the wineries! We will definitely be going back :) Close to everything. Can walk to most places but not if you have trouble walking.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello normchris1026, thank you for taking the time to let us know about your stay. I'm so happy to hear that we met and exceeded your expectations, and especially that you'll be back. Our location makes us the perfect place to stay in Niagara-on-the-Lake; we're close to everything without having to deal with the congestion of the main street. We wish you all the best until your next visit.

"Friendly smaller hotel"

4
14/05/2017

We were very pleased with our 2 night stay at this hotel. It is small (2 stories), staff are very friendly, beds are comfortable, and the hotel is situated on a side street so it is quiet. Easy walk through lovely treed streets to the main shopping area, lots of restaurant choices too. The hotel has a nice complimentary breakfast. There is no elevator, so guests have to be comfortable going up a couple of flights of stairs if they are staying on the second floor.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Catwoman5159, thank you for taking the time to leave us a review of your stay. As you mentioned our location is perfect; close to everything but just far enough away to avoid the crowds and congestion. While we do not have an elevator our staff are always happy to assist with luggage and we always do our best to keep anyone with mobility issues on the first floor. Thank you again & safe travels until your next stay with us at the Best Western Colonel Butler Inn.

"Small hotel charm and friendliness"

5
03/05/2017

Price was right and the pleasant attitudes of all staff were much appreciated. We had no problems or complaints, whatsoever. It would have been nice to find a corner of the property to have a cigar with the great wines from the region, but...

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello planthealth2017, thank you for taking the time to leave a review. Our team works hard to ensure that each guest has the best possible experience, so I'm happy to see you enjoyed yourself. I do regret that you were unable to sit on our patio and enjoy a cigar, however our Regional smoking bylaws are quite strict. We look forward to welcoming you back to the Colonel Butler on your next visit to Niagara-on-the-Lake and wish you all the best until then.

"A nice pleasant stay with an excellent front desk."

4
01/05/2017

Stayed here for three days, two of which it rained. Beds good, showers not bad, and rooms decent sized. Really helpful, friendly front desk staff. Breakfast was similar to a Days Inn. Could have been better, as they have a full kitchen next to the breakfast space, Would really have like cooked to order eggs, sausage, etc. Alas. A little more room on the porch to spread out would be nice too. Would not need much to turn this into a five star place,.

derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review
Dear John, we appreciate your kind words and for your compliments about our team. And thank you for your suggestions. We have actually started renovating our breakfast room and we will look at what we can add to our breakfast offering after that. Our patio and balcony do make a great place to relax and we'll be replacing our patio tables and chairs to make it even better for our guests. We hope you'll join us in the future to see our updates. Derrick Medcalf, General Manager

"Excellent Visit"

5
29/04/2017

Butler Inn is a favourite for my group of friends who visit the Shaw festival each year. The rooms are so comfortable and the amenities make our stay a lot of fun. Thanks to a very helpful staff. The location is perfect.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Hello Judy700, thank you for leaving a review to let us know about your stay. We love hearing from our repeat guests and knowing how much they enjoy coming back year after year. Our proximity to the Shaw Theatre and the main business area makes the Colonel Butler the idea choice when visiting Niagara-on-the-Lake. We looking forward to having you back soon and wish you all the best until then.

"Good value"

5
29/04/2017

Exceptionally friendly staff. Clean rooms. Great location. I would return to this hotel if only for the outstanding care offered by the staff. It's a little further walk to the main town centre but easily accessible by car or by foot. While breakfast was included we chose to go directly across the street to where we had a great breakfast.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for taking the time to leave a review P2511HWjoyces. I am happy to say that I am surrounded by a great team of people who truly care about providing the best possible customer service to each and every one of our guests. I'm sorry that you didn't join us for breakfast, our waffles are a guest favourite! Thank you again for review and safe travels until your next visit to the Best Western Colonel Butler.

"Nice place to stay"

4
19/04/2017

This hotel was very nice. We had no problems while there. The location is great and friendly service. One thing I think they could do is to put up a rack for the brochures from the local vendors. I would recommend this location.

Kyle B, Guest Relations Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for the review and your suggestion Madonnac996. Our front desk team is always ready to provide any tourist information to guests, help them plan activities and make any reservations needed. We appreciate your recommendation and hope to have you back again soon.

"Simply wonderful "

5
19/04/2017

Trip Advisor Review for: Colonel Butler Inn, Niagara-on-the-Lake April 17-19, 2017 I can't say enough good things about this hotel. The check in was effortless and friendly. Even greeted with cookies. This small Best Western ( two stories) is clean, pretty and quiet. The room I had was two double beds. The room was well appointed, nicely decorated and furnished. Furnishing was with light oak and maple, unlike some hotels which have heavy dark furnishings. The beds, very comfortable - I am a light sleeper but slept nine hours my first night. Other features which I enjoyed and should be standard in nice hotels include: Keurig coffee machine in the room. Real coffee mugs and real glasses - not paper and plastic. A mini fridge that was cool, rather than luke warm like other hotels. Lots of towels and supplies in the bathroom. The Wifi was easy to access and worked well. Full length lighted dressing mirror. Handy when dressing in a suit. Free parking. A wonderful complimentary continental breakfast which included actual fresh fruit, choices of cereals, breads, bagels, muffins, plus hard boiled eggs. Waffles were available too. To make my day, they even had Earl Grey tea! Any place that has Earl Grey tea has to be good! The Colonel Butler Inn is so convenient to historic Niagara-on-the-Lake. I pretty well walked everywhere in a few minutes. For lunch and dinner there are two restaurants within yards of the hotel, one is Butler's which is next door and the other is a lovely place, across the street, the Little Red Rooster. Also there is a Subway and a Tim Hortons very close by. The town is billed as "the prettiest town in Canada," and I would agree. So if you are going to visit the area, I would very, very highly recommend the Colonel Butler Inn. I have been here twice and not been dissatisfied in any way. For the most part, I like and trust Best Western, having stayed in many of them in Canada, the USA and even some in Europe. Only one bad Best Western experience, but that place (which shall remain unnamed) is now closed. Anyway, the Colonel Butler Inn puts the "Best" into Best Western. I could not have asked for a nicer little Easter vacation. Thanks to the friendly and welcoming staff.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Hello Paul M, thank you so much for taking the time to write such a lovely and detailed review! It's great to see how much guests appreciate the little things such as tea selection, coffee machines, full length mirrors and our recently upgraded wifi. Niagara-on-the-Lake is definitely one of the prettiest towns in Canada with the spring and summer flowers always being beautifully done. We sincerely appreciate your kind words about the hotel and our team here who consistently work hard to make sure that each guest has the best possible experience. We looking forward to welcoming you back soon and wish you all the "Best" until then.

"Perfect overall"

5
18/04/2017

This place was amazing. Staff were lovely and super helpful. The lady at the front desk was super helpful with everything, the lady at breakfast was lovely and the hotel manager was amazing. The rooms were everything you needed, comfortable and had good bathrooms! Stayed for a short time for a wedding and everyone was more then helpful and even took us to the wedding as the taxi we booked didn't turn up on time. Highly recommend this place :)

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you so much for the glowing review! Our team really enjoys helping guests get the most from their Niagara-on-the-Lake experience. Lida in the breakfast room is an absolute gem and knows how to brighten anyone's day. Cab service in Niagara-on-the-Lake can be notoriously unpredictable, so I'm very happy that we were able to assist you get to the wedding on time. Thank you for staying with us and we wish you all the best on your future travels.

"Very pleasant week-end stay"

4
18/04/2017

Booked two rooms for our family for the Easter week-end. The service was very courteous and friendly, and the rooms were clean, comfortable, and quiet. The price point was reasonable, especially by Niagara-on-the-Lake standards, and the location is convenient for exploring the region.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Hello Geoff, thank you for taking the time to let us know about your stay over the Easter weekend. Our proximity to everything while avoiding the crowds, value for your money and our professional team makes the Best Western Colonel Butler the perfect place to stay in Niagara-on-the-Lake. Thank you again for staying with us, happy travels until next time!

"Niagara on the Lake Stay"

5
18/04/2017

I stayed at the Butler Inn a Best Western hotel in Niagara on the Lake. The place was very tidy & neat. There is a pub type restaurant almost attached to it that has great food. I had the wood fired pizza it was excellent. The location is close to downtown which is nice. The staff were very friendly & accommodating. The breakfast that was included was a little light, but not too bad.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Hello Brian T, I'm happy to see you enjoyed your visit with us, and that you took advantage of our Butler's Sports Bar. The wood fire pizza oven is a big hit with hotel guests and locals alike! I appreciate your kind words about the staff; our team works hard to ensure that each guest has the best possible experience and are pleased to know when they've made someone's day. Thank you again for your review and happy travels!

"Comfortable stay"

3
10/04/2017

The Best Western is clean, has comfortable beds and a free light breakfast. Waffles, toast, muffins, yogurt, cereal and cold hard boiled eggs are available. The walls are very thin, we could hear our neighbours full conversation and our room was loud every time a neighbour turned on their jacuzzi tub. You could easily walk to restaurants from this location as well as an antique store across the road.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to leave a review; we appreciate all feedback both positive and constructive. I'm sorry that we didn't know you found the room loud, on your next visit please let our Front Desk team know if you have concerns and they will be happy to accommodate you in any way possible. I am happy to see however that you enjoyed our enhanced continental breakfast and our convenient location.

"Wonderful Stay"

5
05/04/2017

We had a very nice stay at this hotel. Although their web site said no pets, they do have one room that allows a pet. With a call to the hotel, we were able to book it and bring our small dog. The front desk staff are very friendly and helpful. We were made to feel very welcome and our dog received a small personalized gift for his stay. The hotel is clean, organized and close to the main street of NOTL. We would stay there again for sure.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for the kind words about our property and team here at the Best Western Colonel Butler. We love welcoming little furry friends so it's great that you were able to book our pet room and didn't have to leave 'pooch' at home. Pet rooms can book quickly so we always suggest booking well in advance if needed. We wish you all the best until your next visit.

"Trip the Niagara Valley"

5
01/04/2017

Very pleased despite the rain and cool weather. We loved Niagara-on-the-Lake and had a stop at The Beau Chapeau store where we bought nice summer hats. Loved our dinner at the Skylon restaurant and our visit to the falls.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Hello Monique L, it's great to see that you enjoyed your stay and your shopping trip down Queen St. One of the many great things about the Best Western Colonel Butler is our location; a quick walk to the main street and a short drive to attractions in Niagara Falls.

"Our Niagara On The Lake Hideaway"

5
30/03/2017

Our second time staying here. Great hotel with very friendly and helpful staff. Continental breakfast was very good.Lots to choose from and presentation of food was excellent. Hotel is located a 1 minute drive from downtown Niagara On The Lake and is located in the middle of some of the very best wineries. Passes for free wine tasting are available at the front desk. We will be coming back again.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for the review Steve G. I'm happy to see that you enjoyed your stay and plan on returning. You are absolutely correct that the location of the hotel is perfect as it is walking distance to downtown and a quick drive to some of the best local wineries. It's great that you were able to join us for breakfast - the fresh waffles are most certainly a guest favourite!

"Great staff and clean rooms"

5
26/03/2017

Staff was great. Friendly and helpful. Rooms were clean, quiet, and we experience no issues. Great village and surrounding area. Good internet service. Conveniently located to Niagra falls. We will come back when we have the opportunity.

Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Hello waltera520, thank you for the succinct review. Thank you for the kind words about our team here; they work diligently to ensure that each guest has the same great experience and I'm happy to see yours was no different. We look forward to having you back soon and wish you all the best until then.

"A nice property"

4
26/11/2016

My wife and I come to Niagara on the Lake two or three times per year on wine buying expeditions. This time we were only stopping for one night on our way home from Toronto. We usually stay in the middle of town, but this time we decided to try the Colonel Butler because it is a short walk from our favorite bakery (Willow, which is not to be missed) and our favorite restaurant (Backhouse). The room is spacious and comfortably furnished. Staff is friendly. They offer a free breakfast, but I did not check it out because we are down the block from Willow. I'm not sure what other amenities are available, you can check their website for the details. If you are looking for a nice, reasonably priced place to sleep, this place fits the bill.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to write a review. And thank you for giving the Colonel Butler Inn a try for your visits to Niagara on the Lake. I'm glad you enjoyed your stay. Yes, Willowcakes is a great stop when visiting Niagara on the Lake. Besides our breakfast, we also feature wi-fi access and use of our fitness room all included in our rates. We hope we have turned you into returning guests! Derrick Medcalf, General Manager

"Wine tour in Niagara on the lake"

3
23/11/2016

The tour was wonderful, the hotel staff were excellent. I booked this hotel for my friends & myself, & I was embarrassed when I saw how dirty & scuffed up all the doors to rooms were, & the carpet was filthy & in poor shape. The rest of the room was good. I went to the vending machine to get my friend something, & it did not work. This has obviously been that way for a while, since there were only about 3 items in it. We enjoyed our stay, but next time I would try to find something with a pool & much cleaner.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for letting us know about your recent stay. I am sorry that we did not meet your expectations but I am glad to hear that you had an enjoyable stay overall. We are actually painting the guest room doors and throughout the property right now. The vending machine does work so I apologize that there weren't many items in it and I will double check to make sure it is working properly. We will also be doing updates over the winter so I hope you will give us another chance. Derrick Medcalf, General Manager

"A Fall visit must."

5
18/11/2016

When visiting Niagara on the Lake, I highly recommend the Colonel Butler Inn. It is clean, close to the shops and entertainment and they treat us like old family friends! From their first welcoming smile and the special cookies they have waiting for you to the sincere" thanks for staying with us, please come again". It is a home away from home.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you much for your kind words! One of the benefits of having a small hotel is being able to connect with guests more. And we are very fortunate here to have a team that loves what they do and making our place feel like a home away from home. We hope you'll be able to stay with us again! Derrick Medcalf, General Manager

"Dated"

3
15/11/2016

I have stayed here a few times and it is okay. Definitely dated and could use some modernizing. For the price you pay might be nice if it looked the part. Staff is friendly and breakfast is good. Has a timmies across the street which is nice and not too far from town and wineries.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Terry, thank you for taking the time to write a review. We appreciate that you choose to stay with us when visiting Niagara on the Lake so I'm sorry that your return visit didn't meet your expectations. Please know that we will be doing a number of updates over the winter months so we hope that you'll come stay with us again. Derrick Medcalf, General Manager

"Great place to stay."

5
13/11/2016

The staff are awesome. So friendly and helpful. Made us feel right at home. Room was spotless and offered all necessary amenities. Beds were very comfortable and there were no noise issues. We could actually open the window. It was fresh and completely enjoyable. Breakfast was usual hotel fare but the kitchen staff made the difference. Apples picked that morning brought in by Leda, one of the kitchen staff. Everyone went out of their way to make you feel comfortable and special. Would highly recommend and will be staying there again.

"Great experience as always"

5
13/11/2016

We stayed at the Colonel Butler for 2 nights this weekend and other than a minor issue with the room rate (which was resolved quickly), everything was great. The staff were very pleasant and helpful, the room was comfortable and breakfast was good. We will definitely be back!

"Fabulous Stay"

5
08/11/2016

Our Niagara on the Lake one night getaway was fabulous. The BW Colonel Butler was perfect. We had a nice cozy King Suite including fireplace, jetted tub on the main floor. Quiet, cozy, clean rooms with very comfortable bed. All Staff were extremely nice and welcoming with special thanks to Penny at the front desk. Free ample parking & good wifi. The only disappointment was no hot breakfast only continental. The hotel is approx. a 5min drive from the main strip (Queen St) with all the wonderful shops and restaraunts. Would have no issues lodging here again soon.

"Nice and comfort stay"

4
08/11/2016

My wife and I stayed for one night while doing a wine country tour. We took the fireplace suite which was clean and comfortable. Check in and out was quick and easy. Breakfast was pretty basic but okay. A little pricey for the overall experience, but, nothing to complain about.

"Not just Pet Friendly, Pet Welcoming!"

5
08/11/2016

We stayed here one night on our way from DC to Sudbury with our dog. Upon checkin, we received a thoughtful gift bag for Niya with a toy, doggie doodoo bags, and milk bone treats. In the room was a dog bed and food and water bowls. Beware: there is only ONE room set aside for guests with pets. It is on the first floor next to the rear exit, which made it easy to take our girl outside when she needed to do business. Just a few blocks to a large park and lots of quiet streets in between for walking. The beds were comfortable and there is room to move around. The bathroom is updated and what great water pressure in the shower! The breakfast was adequate: cereals, breads, hard-boiled eggs, waffles, yogurts, etc. you can walk downtown to the heart of town (about a mile) or up the street to one of the many excellent wineries that are near. We wouldn't hesitate to stay again!

"Small, friendly and comfortable"

5
04/11/2016

We decided to do a last minute weekend away in Niagara on the Lake. Beautiful fall weekend. We are Best Western Rewards members so the rate was a little more reasonable in a town where the weekend prices go way up. Very pleasant welcome at the front desk. No elevator but a quick offer to help with our luggage. Room looked recently refreshed with new paint and carpet. Very clean. Morning breakfast was the standard Best Western continental breakfast which is all we need. Very good coffee. Tim Hortons across the street the rest of the time. Ate at the pub attached for a cold beer and a burger. Nothing fancy but good and reasonable. Free parking and a short drive downtown or to Niagara Falls. Would recommend to friends and family.

"Decent but pricey"

3
30/10/2016

We recently went to Niagara on the Lake for a getaway and stayed here. The room was decent and comfortable. Location was good with an easy walk to the historic village. The woman preparing the breakfast was wonderful. Very friendly, helpful and charming. Unfortunately, we found it extremely pricey for the type of hotel it was. They wouldn't take our CAA discount at registration because it wasn't listed when our friends booked three rooms. That was disappointing. Decent but for that price I would choose another place.

"Nice Cozy Hotel"

3
26/10/2016

Stayed recently at the Best Western Colonel Butler in Niagara on the Lake. We went with friends for a wedding. The hotel staff were very nice and helpful when checking us in. The rooms were adequately appointed for what we needed and there is a small breakfast area in the morning that has all of the usual continental choices. The business area is located right in the small entranceway, so not a lot of room. There is a pub located out the back if you're looking for a meal a d a drink. All in all I nice stay, but overpriced for what you get.

"Excellent standard hotel in a resort area"

5
14/10/2016

Don't be fooled by the small number of rooms and that it's not downtown. This is top notch hotel at which to stay when seeing the plays at Niagara on the Lake. It's very easy to get to, and being half a mile or thereabouts from downtown can actually be a good thing, as it gets one away from the congestion. There are two restaurants less than 250 feet away, plus a doughnut chain. It's a bit of a hike to get downtown, but the distance is not prohibitive for most people. You can also drive and generally find parking.

Jennifer D, Public Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you very much "Elmer S" for joining us and taking the time to write a review. I am thrilled that you enjoyed your time with us! It is nice to be away from the hustle & bustle of the downtown area, yet an easy walk to the shops & theaters. We would love to welcome you back to Best Western during your next visit to Niagara-on-the-Lake. Sincerely, Jennifer Dickson

"Not that good"

3
14/10/2016

After seeing the reviews on TA ,I thought this was a good choice but I would not stay again. Overpriced and tired. Our aircon was very noisy. The hotel is a few yards away from an intersection before heading into the town,not a great setting at all. The lobby was very small and cramped if there were a few people around. Friendly staff It is a good walk to town and I would rather be closer Bed was comfy and room reasonable If you are on the second floor their is no elevator which could pose problems for some

Jennifer D, Public Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you "islandrockin" for taking the time to write a review. I am glad to hear that you found our beds to be comfy and our staff friendly. I am pleased to say that we have some wonderful renovations and upgrades planned for this winter season and hope that we have an opportunity to have you join us to experience those. I look forward to saying hello during your next visit. Sincerely, Jennifer Dickson Guest Services Manager

"Save your money."

3
11/10/2016

This place needs a major overhaul. They charge high rates but are not a high end facility. The room had an unpleasant door, especially when the air conditioner ( very noisy) was running. The evening clerk was not friendly and did not like having to use my phone to copy the numbers from a reward email. The beds were not comfortable , have been well used. Similarly , the carpeting needs to be updated as it appears worn and very dirty. Better value at a bed and breakfast the following night.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Doreen, I am sorry that our hotel did not meet your expectations. We will have our maintenance inspect the room's AC/heater unit and we have actually been cleaning the carpets over the past while. We are also doing updates to our hotel over the upcoming months. We wanted a print out of your travel card email because we could make a mistake when writing the number down from reading your phone. And I am sorry to hear that you feel our rate was high. We find on a regular basis that we are the best priced hotel in Niagara on the Lake, especially when our rates include breakfast, parking, wi-fi access, and use of our fitness room when many hotels in town charge extra for those things. I do hope you consider staying with us again. If I can be of further assistance please don't hesitate to contact me at [email protected] or at 905-468-3251. Derrick Medcalf, General Manager

"Not worth the Money"

2
08/10/2016

We have stayed at Bed and Breakfast or much better value for the money. The Best Western appears to be a very old tired building, in our room there was a musty smell, and the carpet was in need of refreshing or replacing , there was paint flaking off the bathroom ceiling and mold around the seams of the tiles. Overall the extremely high level of customer service by the very pleasant staff made our stay enjoyable, breakfast was adequate and the lady very friendly.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Jan, I am very sorry that our hotel did not meet your expectations. We have started to do painting and carpet cleaning through-out the hotel. We will also be doing some renovations over the upcoming months. If you can please reach out to me at your convenience at 905-468-3251 or [email protected] so we can discuss your stay further and to let me know what room it was that you stayed in. I would like to make sure all the issues you mention about the guest room are resolved. Derrick Medcalf, General Manager

"loved this hotel"

5
30/09/2016

This Best Western is a little older and needs a little sprucing up in spots,but if I returned to Niagra on the Lake, I would only choose this hotel. The price is great for the area and the beds were super comfy. I appreciate the triple sheeting as it is more sanitary for guests. We had a fridg, which was very convenient and it was nice to have a recycling basket in the room. There is a great restaurant next to the hotel which you can walk to. And another across the street, which looked busy and popular, although we did not go there this time. The included breakfast was great with a nice variety of items, especially the freshly baked muffins every morning. And Lila (I think that is her name) works the breakfast and is an absolute "gem". She makes sure you have everything you need and is a delight to talk too. By the way, the other staff members are wonderful also. I should mention that "real" dishes and not the throw-a-ways are used. There is an upper and lower patio which is great in the warmer weather. We had out breakfast out there several times and also enjoyed it in the evening with our wine. We walked to town during the day, but I don't recommend it at night. So to get to town if you are walking, go to the right out of the parking lot and walk one block to Simcoe St. Turn left and walk about six blocks to Queen St. and turn right. It is a delightful town with many shops and restaurants. My only suggestion for the hotel is to add safes to the rooms. Other than that, everything was wonderful and we wished we could have stayed longer. Niagra Falls (Canadian Side) is the best viewing of the falls and only about 20 minutes away by car.

"Perfect for us!"

4
30/09/2016

Nice little place not too far from the town. Walkable but we drove since it was drizzling out. Parking was easy to find. Very reasonably priced compared to hotels in the area. Front desk staff was so friendly and helpful. The room was typical and very clean, bed comfy. The Inn doesn't have an elevator. The free continental breakfast was a plus. We would stay here again.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Lisa, I am glad to hear that our hotel suited you for your trip to Niagara so perfectly. We strive to provide exceptional service, clean rooms, a comfortable sleep, and a delicious breakfast all while being the best-priced hotel in Niagara on the Lake. And since we don't have an elevator, we do reserve rooms on our main floor when people request it and we're always glad to help guests with luggage up our stairs. Thank you for taking the time to write a review and we look forward to having you stay with us again! Derrick Medcalf, General Manager

"Great place to stay"

5
22/09/2016

Highly recommend staying at this Best Western. All other Inns too pricey; although they were a little closer to downtown. Easy walk to downtown. Great continental breakfast. Very clean room and bathroom. Staff very friendly and helpful.

"Great stay"

4
19/09/2016

Rooms were clean & quiet. Staff was outstanding, Patricia at the front desk was very helpful & knowledgeable about the area. Did not get the lady's name who tends to the breakfast,but she kept things humming along smoothly there. Thanks for a great stay.

"It is a 3 star hotel"

3
18/09/2016

When it says 3 stars that's what it means. The people there were very helpful and friendly. We were biking and they had a shed we could store our bikes when we were not riding them. The room was just a room. The first night we noticed the lamp between the beds didn't work, the stopper for the tub didn't work and there was no bath gel in the dispenser. I told one of the hotel staff and she quickly fixed it so everything was in working condition. Nothing fancy but it was clean!!!

"Niagara On The Lake"

5
17/09/2016

I loved our stay at this hotel. We were upgraded due to our "diamond member" status and we had a lovely room. Our room was quiet and clean and the bed was comfortable. The staff were tentative at check in/out and went out of their way to make our stay special. Thank you for a lovely experience all around.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Terrie, thank you for taking the time to write a review. I'm glad you enjoyed your upgrade for being a Diamond Rewards member, we appreciate your loyalty to Best Western. I'm thrilled to hear that my team made your stay in Niagara a special one and we look forward to your next visit! Derrick Medcalf, General Manager

"This a great place to stay"

4
16/09/2016

Upon entry, we had a very warm welcome at the front desk! Our room wasn't quite ready and they were so apologetic, but that was fine....we were early after all, so no worries. We simply went across the street to Tim Horton and then to the building next to that to rent a bicycle for the afternoon. Note: There is also a gas station and corner store a mere block away should you require this. (Small fridge in room) You are a 1km walk (15 min walk) from the main drag. We like walking and the neighbourhoods around here are delightful to walk around. Amenities are great! Parking free. Wifi ran perfectly. We were on the 2nd floor. No elevator, but so what, they offered us help with our luggage. We didn't need it, but they offered straight away. Our room was clean, quiet and comfortable. Yes, it's an older place and dated, but cleanliness and good service rules. Breakfast was exactly what we required. Your woman on staff in the kitchen was such a sweetheart. She's a keeper! Check out was dealt with in a very friendly manner. We've stayed in NOTL over the last 10 years and rarely go back to the same place....but, you may just see us back here!

"Expectations met!"

4
16/09/2016

This hotel, although an older building, was perfectly accommodating for our trip to Niagara-on-the-lake in June. Much thanks to Penny and the rest of the knowledgable staff for helping us with our extra curricular activities aside from going to the theaters. We enjoyed our stay and plan to return next summer.

"This place is great !"

5
13/09/2016

We were up here for a wedding nearby and stayed two nights. I had never visited this area before and I loved it. The room was clean , the shower perfect, and the free breakfast yummy. The breakfast lady was wonderful and brought in fresh peaches from her garden. Definitly returning next year !!!

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
I'm glad to hear you had such an enjoyable stay at our hotel while attending a wedding in town. We are very fortunate to have our breakfast attendant Lida here who loves taking care of guests in the morning and her bringing fruit from her farm is a nice treat we are able to do. We look forward to seeing you next year! Derrick Medcalf, General Manager

"Needs serious TLC"

2
06/09/2016

We don't often stay at best western hotels because the quality varies so much. This one was a big disappointment. Our room was not ready upon arrival so we chose to upgrade to a suite, which was ready. What a mistake. The room was small, very dark and stuffy-- which meant the noisy ac had to be on constantly-- greatly disturbing sleep. The bathroom has not been updated. Most of all, we were dismayed to see a large stain at the entrance as we walked in. The breakfast was reasonable, and the front desk staff very helpful.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
I am very sorry to hear that you were so disappointed with your stay. Most guests enjoy our junior suites for the extra room, larger bed, and gas fireplace that they provide over our starting room type. I will look into the room's lighting and we have been steam cleaning any necessary carpets. I hope you will give us another and if you can please reach out to me at your convenience at 905-468-3251 or [email protected] so we can discuss your stay further. Derrick Medcalf, General Manager

"Enjoyed stay"

5
01/09/2016

Excellent friendly staff. room was good with good amenities. The only concern was no elevator. We were fortunate in that we only had one small suitcase and were on the second floor . Too far to walk to the main street I Niagara o the Lake

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Robert, thank you for taking the time to write a review. I'm glad you had a great stay! Although we don't have an elevator, if stairs pose an inconvenience or challenge to anyone booking at our hotel we do reserve rooms on our first floor when requested. We hope to see you again for your next visit to Niagara. Derrick Medcalf, General Manager

"Dirty!!"

1
31/08/2016

My daughter and I spent two nights at the Best Western Colonel Butler Inn for a weekend bonding get-away. Since it was the Peach Festival and it was a last minute decision to visit NOTL, the town was completely booked, leaving the Best Western as our only option. We had never stayed there before, but we were hopeful that it would be sufficient. The building is obviously old, which is fine. I have been in many old and charming hotels. However, old is no excuse for dirty!! It was clear from the looks of the carpet that it had been some time since it had been changed or even steam cleaned. However, the extent of the filth became even more apparent when walking on the carpet. Our bare feet literally stuck to it!!! I tried to avoid walking on the carpet from the bed to the bathroom by hopping from the tiled floor in the entryway to the bed. The next morning while in the shower, I was aghast at the amount of black footprints at the bottom of the bathroom. I may have picked up some filth from the minimal amount of walking on the carpet, but it seems the tiled floor contributed to "black feet" as well! We made it a point to keep our shoes by the bedside and to wear them at all times when moving about the room. We checked the beds for bugs...thankfully, the linens appeared clean! If this is your only option, reschedule for another time when better lodging is available. NOTL is expensive, so if you can't find an affordable clean hotel, you might want to consider a day trip to NOTL and stay further out of the town limits.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Pamela S, I am very sorry that you did not enjoy your stay and that the carpet in your room was dirty. We have been steam cleaning any necessary carpets. I hope you will give us another chance so that you can see what a stay here is normally like. If you can please reach out to me at your convenience at 905-468-3251 or [email protected] so we can discuss your stay further. Derrick Medcalf, General Manager

"Best Western Niagara-On-The-Lake"

4
29/08/2016

Good centrally located hotel. Could use many upgrades in the inside - elevator, new A/C units, bathrooms. Great central location and walkable to many restaurants and attractions. Staff were professional and friendly.

"very satisfied"

4
25/08/2016

Hotel staff was very friendly and helpful, gave excellent directions and tips on parking. Staff also gave us coupons for free tastings at the area wineries. The room was clean and bed was extremely comfortable. Breakfast was decent. Only negative was air conditioner had a musty smell.

"Girls trip to Niagara Falls, Ontario"

5
24/08/2016

This hotel may be older, but it was updated, clean and the staff were extraordinarily friendly. There's a great porch on the front where we shared a glass of wine with other guests after our bike tour of the wineries (highly recommended!). Our king room with a pullout couch was very spacious; even had a fireplace! Breakfast was the usual hotel fare, but the lady who hosted the breakfast room kept it stocked and tidy and she was very sweet. About a 15-minute stroll from the downtown main street and the lake, but the walk through the beautiful neighborhoods was well worth it. I would definitely stay there again.

"Our stay during the Shaw Festival"

4
18/08/2016

room was spacious and clean, beds comfortable, wireless not so great. no elevator. breakfast the usual suspects. No parking fee. Walking distance to amenities, theatres,dining. Staff cheerful and helpful

"It's ok. Watch for extra charge!"

3
10/08/2016

I booked a stay for a theatre visit for myself and my two daughters. I'm sure when I booked I indicated that there were 3 of us. When we arrived she said there would be an extra charge for the 3rd person. Huh? The hotel itself is ok, nothing fancy. The room had some areas that needed patching/repair. For a one-night stay it was fine. Breakfast was pretty standard, but fine. There is a waffle-maker, which my kids always enjoy. And there is the option to take your food outside or back to your room if you prefer. The staff member at breakfast (should have noted her name) was very pleasant and helpful! Two storey, no elevator. Not an issue for us, but for others it could be.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to write a review. I am sorry that we did not meet your expectations. I do not know if you booked online or through Best Western's central reservation office but it came through as only one adult in the room. The extra charge of $15 for the third adult covers breakfast for the person plus extra linen and utility use. I am glad to hear that you enjoyed our breakfast and I will pass your compliments on to our breakfast attendant Lida. We do hope you will give us another chance to serve you. Derrick Medcalf, General Manager

"Wine Touring"

5
10/08/2016

We enjoyed our trip, hotel perfect location, staff very friendly and helpful. Hotel very clean and easily accessible. Will definitely book this hotel again for a future trip with family and friends. Very close for visiting wineries in the area.

"Nice Hotel In Niagara on the Lake"

4
10/08/2016

This is a nice, clean hotel. The bed was very comfortable and the shower was great. It is a bit out of town, but a comfortable walk and more reasonably priced. They had a nice balcony on the second floor and a restaurant next door that was very basic but had very good pizza. The lady at the front desk was helpful.

"Amazing Staff - Great Location - GREAT STAY"

5
08/08/2016

Both my wife and I were celbrating our 4th Anniversary. They had originally asked on the phone if it was for any special occasion. Upon arrival, the hotel looked very nice and was in a great location to everything. Downtown was only a 10 minute walk. There were winiers within a 10-20 minutes walk, as well they are right beside the bike tour location. Once we checked in they had kindly waved the extra cost that I needed to pay at check-out because my points could not cover the whole suite. That was already a great start to the weekend! We then entered the room to find a bottle of complimentary Wine in a chiller waiting for us with a note that read Happy Anniversary! From there we went back to reception to get advise on wineries and they handed us a whole bunch of vouchers for near by wineries. They staff was just so helpful and kind! There was also a great diner across teh street for a nice big breakfast. Highly recommend staying hear if you plan on visiting niagara on the lake.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Scott, thank you for choosing the Colonel Butler Inn for celebrating your special occasion. My team and I appreciate your compliments. With so many choices of wineries, we are glad to help guests with planning a day of exploring. I'm glad we were able to help you have a fantastic anniversary and we hope to see you for your next one! Derrick Medcalf, General Manager

"Nice place in a wonderful area"

4
03/08/2016

Warm welcome, smiling personnel Very clean and room well organised Very well located Very good breakfast included A walking distance from downtown Wonderful city - expansive restaurants though, hard to find restaurants for kids

"Colonel Butler Inn, Niagara-on-the-Lake"

5
29/07/2016

Hotel is conveniently located in NOTL. Great, friendly reception staff. Room was spotlessly clean and had WiFi, however connection to WiFi could be sporatic. Great breakfast included with room rate, with a wide selection of food available. Can eat outside on porch in summer months. Hotel can provide vouchers for wine tastings at several wineries.. Hotel restaurant (bar/grill) serves excellent food. Would highly recommend hotel!

"Perfect"

5
26/07/2016

It was great to be back at the Colonel Butler Inn and it was as good as the last visit. Prior to arrival, I received an email asking if I needed and earlier check in time or if I had a preference to what floor I wanted to stay on. The breakfast is is good quality and good variety and the waffles are brilliant. All in all, excellent service. Can't wait for my next visit!

"First Might of Girls Road Trip with Little Dog"

5
25/07/2016

We could not have been happier with this lovely little hotel that is so "doggie friendly". When we finally checked in at 10pm, they handed us a lovely navy blue small shopping bag with a large handmade tag saying "Matty", cut in the shape of a doggie treat. Inside were treats, a toy and poop bags for Matty my friend's little dog (who is so cute and does not bark!) That she had rescued 2 weeks before our trip to Magnetawan, Ontario. The room had a lovely doggie bed in front of a full length mirror and Matty loved looking at himself. The airconditioning was great and there were 2 queen sized beds - perfect! And they gave a great AAA Discount. They served a free breakfast with the AAA discount and we could take it and the dog up to the 2nd floor balcony outside the next morning instead of sitting inside (where it got a bit crowded with kids by the time we checked out to be "on the road again and heading north"). They had wonderful waffles with blackberries, strawberries, and raspberries for toppings with whipped cream! Also good fruit, yogurt, and cereal. All good! And such a great start for our road trip. They could not have been nicer there and we're lovely. We will be back (hopefully soon)!!!

"Adequate Accommodation"

3
20/07/2016

My husband and I booked two nights during our first visit to Niagara-on-the-Lake.The staff at the front desk upon arrival and leaving were very welcoming and friendly.The room was spacious and L-shaped. The couch and armchair looked like they needed a good cleaning and crumbs on the walls needed wiping. The ottoman made of black vinyl was torn and peeling. The queen bed was very comfortable.The complimentary breakfast was fine. The only hot item was a waffle machine. All eggs were hard boiled. We enjoyed eating breakfast out on the front veranda each morning. The location was good for us to explore downtown as well as the winery we had planned to visit 2km away. At a cost of over $300. per night, this is not good value so we would not recommend it.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for letting us know about your recent stay. On behalf of the Colonel Butler Inn team, we apologize that we didn't meet your expectations. I have removed the ottoman that was in the room and we will be replacing the sofa and armchair. Please know that our rates are very competitive for Niagara on the Lake especially since our rates include breakfast, parking, wi-fi, and use of a fitness room while most hotels do not include all those features within their rate. We do hope that you will give us another change to serve you. Derrick Medcalf, General Manager

"Clean, friendly, helpful hotel & staff"

5
13/07/2016

We happened upon Niagara-on-the-falls and decided to stay in the area. Upon calling and explaining we had an 11 month old that would need a travel cot/play pen (quite last minute) they bent over backwards to accommodate us & were so friendly & welcoming. The room was clean and cool (thankfully!) and breakfasts were plenty and fresh. We liked it so much we booked another night and requested late check-out too, a great help after being at the Falls all day! We really enjoyed our stay & would recommend to anyone, don't be put off by the distance from the shops, it's a lovely walk back and via Tim Hortons too...bonus.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for your kind words. I'm thrilled you had such a fantastic stay, even adding another night with us. We are very fortunate here to have a team that enjoy what they do and love helping guests. We hope you had a great trip while visiting Canada and that we'll see you again when you come back! Derrick Medcalf, General Manager

"Good for cycling"

4
11/07/2016

Good location to ride from to the falls or in the opposite direction towards the Welland Canal. A bit of a walk to the main shops on Niagara on the Lake but we did not mind the walk. You have to ask about the cycling amenities at the hotel.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Galit, I'm glad you had an enjoyable stay. Our area makes a great location for cycling; whether along the scenic Niagara River or Welland Canal, or visiting the numerous wineries. We're glad to provide our guests who bring bicycles with secured and covered storage, and use of our tire pump, repair stand, and repair supplies. Plus there is a bicycle rental shop less than a minute walk away in case travelers can't bring their own. Thank you for taking the time to write a review and if there is anything we can do to make your next stay with us more enjoyable please don't hesitate to let us know! Derrick Medcalf, General Manager

"Lovely little inn!"

4
11/07/2016

Stayed just one night - this pleasant little hotel is clean, has 2 small patios to relax on, 2 floors (no elevator), friendly staff, no pool, good parking, sufficient amenities (refrigerator, coffee pot in room, shampoo, etc.), comfy beds and is within walking distance to downtown. There are adjacent restaurants and a Tim Hortons across the street. A decent continental breakfast is included (cereal, hard cooked eggs, waffles, fruit, yogurt, muffins, breads). Would definitely stay again, but would prefer 1st floor.

"Awesome staff"

5
05/07/2016

This review is a little bit different in that we never actually were able to visit. We had an unexpected death in the family and were unable to attend. By the time I was able to cancel the reservation, it was past the deadline. However the staff was very understanding and still didn't charge us anything for the late cancellation. I even received and email later with there condolences. We will definitely be booking a stay there as soon as possible.

"Biking with family"

4
01/07/2016

THis was our first visit to Niagara on the Lake. I was traveling with my 14 year old daughter and 17 year old daughter. Our purpose was a 3 day biking vacation. The hotel was very accommodating and just what we needed. The rate included a wonderful breakfast perfect for kids including make your own waffles. The rooms were pretty basic, very nice but not luxurious. The staff was super friendly and helped us with anything we needed. The hotel is off the main strip but close enough! The hotel has a balcony on the second floor and first floor with tables and chairs. Very nice. There is no pool.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Sheryl, we appreciate you taking the time to write a review. I'm so glad our hotel worked so well for your mother-daughter biking getaway. Niagara on the Lake is such a great place for biking and we have a couple of paths that start near our hotel. Thank you for staying with us and we hope to see you again! Derrick Medcalf, General Manager

"Repeat visit in August 2016"

5
28/06/2016

This will be our 3rd stay at this hotel for our visit to the Shaw festival. The hotel is clean, comfortable, serves a good breakfast and is close to the main area of Niagara on the Lake. I have recommended this hotel to friends who also enjoyed their stay. The staff is very friendly and helpful too. 

"Best value. location & staff ever"

5
27/06/2016

Stayed in June for a wedding. Travelled with our mother, almost 95 yrs old! When booking, the desk suggested a room right near the entrance since we use a transfer chair & walker. It was perfect. We forgot to bring a raised toilet seat with us so staff made some calls & got one for us. We arranged for dinner to be delivered for our Mom & staff watched & opened the room door. Breakfast was lovely & the attendant was a gem! She kept items filled & was so helpful. We have stayed in more expensive places but have never experienced every single staff member at this level. It does make a difference to your stay. The location was away from crowded areas but so convenient. I would return in a flash. People make a difference!

"Friendly and efficient"

5
25/06/2016

I stayed at the Best Western Colonel Butler Inn for two nights. The reception people were friendly and efficient. The room was large and comfortable. The breakfast was excellent--home made muffins right from the oven and a friendly host. Even better--one may get a tray and enjoy breakfast on e the porch or balcony. I walked to centretown (shops and theatres) in 25 minutes along quiet streets with beautiful houses and gardens.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Elizabeth, thank you for writing a review and for your kind words about your recent stay. Yes, our patio and balcony are great places for guests to enjoy our complimentary breakfast. I'm glad to hear you had an enjoyable stay and I hope you'll be able to stay with us again! Derrick Medcalf, General Manager

"Good hotel"

4
24/06/2016

The hotel is clean and confortable,in good location,staff was helpfull and the fridge in the room was very usefull. Breakfast could have more options ,also some eggs to order would be good. Overall I would come again in the future to this hotel.

"Best Western Colonel Butler Inn"

4
17/06/2016

great spot in Niagara-on-the-lake. Travelling with my mother, the room had two double beds, lots of space for the two of us. The balcony at the end of the hall was perfect for a nightcap after the show. a bit out of the downtown area, but a quick drive or nice walk to all the activities. Would definitely recommend it.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
I'm glad you and your mother enjoyed your recent visit with us. Our balcony and patio do make a great spot to sit and relax with a good book or glass of wine. We hope to see you again and if there is ever anything we can do to make your next stay more enjoyable please don't hesitate to let us know! Derrick Medcalf, General Manager

"great service"

5
16/06/2016

service was top notch, room clean, staff friendly and welcoming. Manage even went extra mile and left a bottle of wine, glasses and a note wishing us a happy 25th anniversary, such a special, thoughtful touch to make our day memorable. Thank you Ken and Laura

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Ken and Laura, I'm thrilled that you had such an enjoyable stay! Thank you for choosing to stay at our hotel. We're glad that we could take part in you celebrating a milestone anniversary and we hope to see you for many more anniversaries to come! Derrick Medcalf, General Manager

"Very comfortable- long walk to town"

4
16/06/2016

Not fancy but very nice. It's a 20 minute walk into Niagara on the Lake. Nice porch for sitting out on (but right on the road) and very good breakfast. All the staff was extremely nice and helpful. Good alternative to very expensive in town hotels.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
We appreciate you taking the time to write a review, we're glad you enjoyed your stay. You are correct, we make a great choice for those looking to save on their hotel stay so they have extra towards the amazing culinary experiences or visiting the attractions that Niagara has to offer. And to clarify to other readers, we are a 10 minute walk to the main street to one end of where shops are. Derrick Medcalf, General Manager

"Clean and Comfortable"

5
09/06/2016

We stayed for three nights at this Hotel and really enjoyed ourselves. It is a short walk to the main street of this delightful town where there is a superb selection of restaurants and coffee shops. Our room was very comfortable and clean with a useful seating area. The staff were extremely friendly and the breakfast was excellent - best waffles we have eaten.

"Friendly, welcoming and helpful"

5
04/06/2016

A really friendly and welcoming hotel. I wasn't expecting the relaxed atmosphere which really added to what was a special trip with friends. The bedroom was very comfortable and we had a sofa area which meant we could sit quietly with our friends. The breakfast was good, especially the waffle maker which was easy to master once shown!, The front desk staff went out of their way to be helpful arranging dinner and wine tour bookings efficiently. Ideal location in a quiet area away from the Main Street. Plenty of places to eat nearby. No lift so if you can't manage stairs ask for a ground floor room.

"great staff and very clean"

3
31/05/2016

room very small no comfortable chair to sit in very small bathroom and no elevator. we booked room using points we found the room very small with just 2 dining room chairs not even one arm chair to sit and relax in .The bathroom was really small could hardly turn rond.The room was really clean and the staff were excellent breakfast very good with a nice hostess

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Derek, thank you for letting us know about your recent stay. I am sorry that our hotel did not meet your expectations. Although our rooms are not large, we do provide comfortable and clean rooms along with friendly service as you say in your review. As we have discussed, I am glad that you are giving us another chance to serve you and I look forward to welcoming you back. Derrick Medcalf, General Manager

"Stay at Butler Inn may 2016"

5
28/05/2016

Very comfortable & efficient little hotel with a European feel. I really enjoyed meeting my fellow occupants & sipping morning coffee on the front porch. Exercise room has full body workout machines, It was well maintained, clean and stocked. Easy scenic 6 block walk down Simco Street to main street attractions. I will stay there again when I return to historic & beautiful Niagara on the Lake

"Great place to stay when visiting Niagara-on-the-Lake"

5
23/05/2016

We have stayed at the Butler Inn twice now and have really enjoyed it both times. The complimentary breakfast is always a treat with the delicious homemade muffins. The rooms are comfortable and nicely appointed. The hotel is reasonably priced, located in a quiet area, and is well within walking distance of the main shops and restaurant section. There is also a nice family restaurant right across the street - the "Little Red Rooster", and also right next to the hotel is the "Butler's Bar and Grill" that was unfortunately closed for renovations when we were just there, but we did eat there a few years ago and found the food to be terrific, and so we are already looking forward to eating there again the next time we are in town.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to leave a review about your recent stay. And thank you for coming back to stay with us again, we appreciate your loyalty. Yes, unfortunately the Butler's Sports Bar next door was closed during your stay but the close will be well worth it once people see the renovations, expanded menu, and the new wood fire pizza oven! I'm glad you had such an enjoyable visit and we look forward to seeing you again. Derrick Medcalf, General Manager

"Girls getaway and theatre weekend"

5
17/05/2016

Clean , welcoming hotel within walking distance of many sites in town . Outstanding staff , so friendly and helpful . Delicious well stocked breakfast room . Staff was knowledgeable about local restaurants and attractions and spoke from personal experience when making a recommendation .

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Marion, it was a pleasure having you stay with us again! My team and I appreciate your kind words. They definitely strive to provide guests with an exceptional experience and love making personal recommendations to their favourite spots. Thank you for choosing the Colonel Butler Inn for your visits to Niagara and we look forward to your next stay with us! Derrick Medcalf, General Manager

"Cozy hotel with amazing service!"

5
05/05/2016

Recently stayed here for two nights while visiting the Niagara region, and was not disappointed. This cozy hotel is within walking distance to the Historic area of Niagara on the Lake, and close to the many wineries in the area. The room was clean and well maintained (the only thing I would say is that is needs a refresh soon), and the beds were super comfortable. The hotel has a continental breakfast that is included, and it had good variety. The best thing about this property is the staff, they were welcoming, professional, helpful when you asked questions, and just great people. Would definitely stay here again on my next visit.

"McLaughlin Buick Club of Canada Spring Tour"

5
30/04/2016

This is a small quiet hotel, well staffed with knowledgeable people. The rooms are clean and well equipped. The breakfast area is very clean and we were lucky to have Lida working in there on our visit, she helped with the creation of waffles and toppings.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
We're glad your group had such a great stay and we hope it will now become a yearly tradition! Yes, we are very fortunate to have Lida here taking care of our breakfast room. She has been at the hotel for over 20 years and loves talking to guests in the morning. Thank you for taking the time to write a review. Cheers! Derrick Medcalf, General Manager

"Incredible customer service"

5
27/04/2016

I just have to share that the folks at this hotel went the extra mile in helping me deal with a cancellation. They were compassionate and kind despite me being upset due to family tragedy and stress from that. I have lived in this tourist town, and worked in hotels there. My parents lived there for 35 years. I know how hard hospitality industry jobs can be, and I really want to thank the staff for taking such good care of me. I'll be recommending this hotel to friends and family, and will definitely stay there in the future. Thanks especially to Penny and Patricia for their kindness and understanding.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Amanda, I was sorry to hear about your recent family matters. We do hope you can join us in the future. Derrick Medcalf, General Manager

"Great Hote,l excellent location, Freindly staff."

5
25/04/2016

Had a fantastic wine tour guided by Kimberley Cousineau booked by our Hotel Kim was awesome. Keep a map of everywhere we visited so I didn't have too. Looked after any purchases we made and made sure it was kept safe. Kim was very informative about the different locations we visited. I would highly recommend Kim 289-438-8000

"We hope to stay there again! "

5
20/04/2016

We had a wonderful time at this Best Western and felt very relaxed. The friendly staff gave us a map and good recommendations for the wineries. Gave great advice for the parking and buses at Niagara Falls area. We were happy with the comfortable beds and clean room. Breakfast was a nice surprise for the variety and delicious foods. Friendly lady there took good care of us! Also enjoyed our meals in restaurant attached to the hotel. We have recommended this hotel to other friends from Florida who plan to visit Niagara Falls! The location is perfect for walking, visiting wineries, seeing the historic sites and enjoying Niagara Falls!

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Anita, thank you so much for your kind words! And I'll pass your compliments to our breakfast attendant, Lida, as well. I'm glad you had such a fantastic experience and we hope you'll be able to stay with us again too! Derrick Medcalf, General Manager

"Quiet weekend in NOTL, amazing staff"

4
18/04/2016

We booked the Colonel Butler Inn on the recommendation of friends who live in town. It ended up being a great choice. The staff were all very friendly and helpful. Our room was ready for early check in as requested, which was very nice! The welcome cookies were also a nice touch. The room was very clean and a good size with comfortable beds. The shower had great water pressure but the hot water was somewhat lacking at 10am. The hotel was very quiet, which made for a great sleep. We slept in so didn't try the breakfast at the hotel but went across the street to the Little Red Rooster for a great breakfast. The hotel is located fairly close to the shops/restaurants along Queen and King st., about 15 minute walk or so. The lady at the front desk was also nice enough to enroll me in the Best Western rewards program while we checked out. We will definitely be back again for our next visit.

"A Great evening "

5
18/04/2016

My wife and I had an opportunity to get away for an evening on April 9th. We stayed at this great hotel for one night. The staff was great and very pleasant to deal with. The front desk associate, made several recommendations on local attractions and offered to make dinner reservations upon our arrival. The offer of taking our luggage was declined as we only had a small bag, and did not require any assistance. We would definitely stay here again.

"Very friendly helpful staff"

5
11/04/2016

Very clean room, comfortable bed. We had the suite with the fireplace... bonus. Good sufficient breakfast. Quiet local in the off season. Far away from the hum of the major highway. Close to the 'strip' of shops and restaurants. A nice drive along the many vineyards.

"I did not sleep at all"

2
30/03/2016

Terribly small beds and you can hear everything that is happening with in the other rooms. I did not sleep at all because every time someone used the toilet I could hear it... This is not an option in Niagara on the Lake.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Erika, thank you for letting us know about your recent stay. On behalf of my entire team, we are very sorry to hear that you did not enjoy your experience. We value all feedback guests give, the negative and the positive. We usually get a lot of comments about how quiet our hotel is so receiving feedback like yours let's us know that there may be things to improve upon. If you wish to discuss this or anything else going forward please email me at [email protected] I would like Trip Advisor users to know that we provide a great option when staying in Niagara on the Lake. Guests repeatedly compliment about our clean rooms, comfortable beds, friendly service, complimentary breakfast, and our location that is a just short walk to the town's main street. Derrick Medcalf, General Manager

"Girls weekend - Wine tours"

5
29/03/2016

Out of all of our girls weekend trips this was the nicest hotel as of yet. We were greeted by the friendliest guest service employee ever! We had adjoining rooms that were very spacious and clean. The breakfast was great. The woman in the kitchen (I'm sorry but I didn't catch her name) went above and beyond giving us carafes of coffee and tray to take our food back up to the room. I wouldn't stay anywhere else!! Thank you to the staff for making our weekend that much more enjoyable!

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Sandy, we're trilled that you had such a fantastic girls getaway! We're fortunate to have a team here that love helping guests and they appreciate your kind words. We hope that your girls trip to our hotel will become an annual tradition. Derrick Medcalf, General Manager

"Can't Go Wrong"

5
21/03/2016

We stayed at the Best Western Colonel Butler Inn for two nights (March 18 and 19, 2016) while visiting Niagara-on-the-Lake for the “Taste of Niagara” progressive dinner. We have stayed here several times before and are very happy repeat customers (our preferred lodging in NOTL is the Weatherpine Inn, but on the occasions when it has been booked, like this time, we have stayed at the Col. Butler). The staff here are all very helpful and accommodating. Check-in and out is quick. The price is very reasonable and includes free parking, wifi and breakfast. Breakfast is continental style (muffins that are baked on-site; bagels, cereal, toast, fresh make-your-own waffles, yogourt, orange juice, apple juice, fresh oranges and bananas, hard boiled eggs, coffee). Newspapers are available in the breakfast room and the small lobby. Tip: get to the breakfast room early (opens at 7:00) because it is not overly big and it might be difficult to get a table around peak time that starts about 8:15. The rooms are very clean, bright and well-maintained. Flat screen TV with very good selection of channels (COGECO I believe). There is an iron and ironing board. Our room was equipped with two twin beds that were extremely comfortable each with its own warm comforter. Another tip: some of the pillows are quite thick, you might have to ask for a slimmer one. The temperature control was good but we place a premium on operating windows as we prefer sleeping in cool, fresh air. Our room had an easy, crank operated bottom-opening casement window. There is very good water pressure in the shower and plenty of hot water – no issues there. Bar soap is provided, there is also a dispenser in the shower for shampoo, conditioner and shower gel. The towels were very good, there was a ventilating fan with just adequate air moving capacity, but there was also a timer-operated heat lamp in the ceiling which is a nice touch. As we like to walk the location is excellent for us. The downtown shops are about 10 minutes on foot, however most of the people in our large group chose to drive. If you plan to visit the many wineries, you'll need to drive especially if purchases are on your mind.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to leave such a detailed review about your recent stay. And thank you for continued loyalty. I'm glad to hear that you and your group of friends had such a great weekend and if there is anything we can do to make your next stay with us more enjoyable please don't hesitate to let us know! Derrick Medcalf, General Manager

"Wine tour weekend"

4
20/03/2016

We had a wonderful stay at the Colonel Butler Best Western. our room was very clean and welcoming . the breakfast was very nice the staff was very welcoming and helpful of where to go in the area. the location was very convenient. Within walking distance to old town but not right in it. Took a tour of wineries and were picked up right at hotel.

"Another Wonderful Stay"

5
18/03/2016

My husband and I enjoyed another lovely stay at this hotel. The staff is friendly, helpful and efficient. The hotel is welcoming and clean. The manager is always visible in the hotel helping where needed to ensure that all operations within the facility run smoothly. Any requests or questions are accommodated and answered to the best of the staff's ability. As a guest at this hotel you never feel that you are imposing; rather you truly feel like a valued customer. We are looking forward to our next visit to this establishment.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Maxine, it was a pleasure having you stay with us again. Thank you for choosing the Colonel Butler Inn for your visits to Niagara on the Lake. And we look forward to your next visit too! Derrick Medcalf, General Manager

"Friendly!"

5
17/03/2016

Myself and my husband have just returned from a six day trip to Niagra on the Lake. Choosing to stay at the Colonel Butler Inn was an excellent decision. As the Expedia price was so reasonable, I did wonder what the hotel would be like! I needn't have worried. The Colonel Butler Inn is comfortable and clean. The beds and pillows are very conducive to a good nights sleep!! The breakfast is a simple affair - but they do have a waffle maker!! The best thing about the Inn are its staff. We dealt with Patricia mainly and she was delightful - she went above and beyond the call of duty on a couple of occasions and we can't thank her enough for her kindness and professionalism! Everyone we met at the Inn were lovely - it's a warm and friendly place! The 10/12 minute walk into town is extremely enjoyable, with safe pavements and adequate street lighting if you are coming home after dark. NOTL has some lovely antique shops and you won't be disappointed if this is your bag - Lakeshore antiques is very interesting. All in all we had a lovely visit and would happily return to this gorgeous little town and stay at the Colonel Butler Inn again!!

"March Break Escape"

5
15/03/2016

Booked a two night stay here to get a Niagara Wineries tour. Hotel is very comfortable, quiet, has a Tim Horton's across the street (perfect), and an attached restaurant which we did not happen to use. (Butler's Grille) We had a nice room with soaker tub, and gas fireplace (although we had not requested either). Breakfast room included. Free parking at the front door. This is our second stay here in a few years and will use it again if in the area.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Any, thank you for taking the time to write a review and for being a returning guest. We appreciate your loyalty and we're glad you had a great return visit enjoying one of our junior suites with fireplace and jetted tub. For your next visit we really recommend trying Butler's Bar & Grill next door. They have the best pizza and wings in town and will be doing some renovations over the next couple of months and expanding their menu. Derrick Medcalf, General Manager

"Wonderful night's sleep!!!"

5
14/03/2016

Beds are comfortable beyond belief! Col. Butler Inn is small, neat, very clean and handy to most things in Niagara on the Lake. The self-serve breakfast bar was well presented, food fresh and plentiful. We had amazing hosts who were courteous and kind. It was a pleasure to stay there. For those wanting to do some exercising, the workout room is available and well-outfitted.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for your compliments, we truly appreciate them. Yes, our pillow-top mattresses make for a very relaxing sleep. And we're glad to hear that you enjoyed our complimentary breakfast and use of our fitness room. We hope you'll be able to visit us again! Derrick Medcalf, General Manager

"Colonel Butler Inn"

4
13/03/2016

Decent hotel with really good customer service. Quiet, good location...it was the typical, reliable Best Western experience. It would be nice if the breakfast was a hot breakfast, similar to what other BWs offer, but overall the experience was really good.

"Pet friendly place!"

5
08/03/2016

We were delighted to stay @ this hotel, with our dog. She was treated like she was a valued guest as well. The staff supplied a dog bed, dog dishes and even presented her with a gift bag upon checkin, that included a dog toy and biscuits. So thoughtful.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Ralph, I'm glad you and your little companion had such an enjoyable stay! We love having dogs stay with us and like to spoil them a bit. We hope you'll be able to stay with us again. Just please remember, we only have one pet-friendly room so it gets booked up quickly. Derrick Medcalf, General Manager

"Superb service"

5
27/02/2016

We arrived for the evening and upon check in were given s cookie snack. As we entered our Junior King Suite the lights were on and soft music playing. The room is well appointed, coffee maker, refrigerator and gas fireplace to make it cozy. The breakfast room is large and offers a great selection of breakfast items including hot items. Service is efficient and friendly.

"Great Stay!"

4
15/02/2016

This Inn is situated central to all the amenities that Niagara on Lake has to Offer. The Inn presents a variety of rooms and the room that we chose had a fire place and a jetted bath tub. All the comforts of home and long couch to sit by the fire. My stay was relaxing and rejuvenating. I can't wait to return in the summer!

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Aaron, I'm glad you had such a great and relaxing stay! Our junior suites do make a cozy getaway with their gas fireplace and jetted tub. Thank you for choosing our hotel for your visit to Niagara on the Lake we look forward to welcoming you back in the summer! Derrick Medcalf, General Manager

"Nice hotel, great location close to the water and downtown area of NOTL"

5
08/02/2016

Nice little hotel, good breakfast and friendly staff. They gave out cookies when we checked in. This hotel was about a 20 min walk to downtown or less than 5 min drive to the shops. Would stay here again in the future.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Courtney, we appreciate you taking the time to write a review. I'm glad you enjoyed our complimentary breakfast and location. And what better way to check into a hotel then with complimentary freshly baked cookies! Derrick Medcalf, General Manager

"Great hotel for excellent price with friendly first class service"

4
02/02/2016

This is a lovely hotel, clean, inviting, and the staff is so friendly and helpful. The free breakfast is decent, and the classical music playing on the TV in the room when we arrived was a really nice touch. And: free cookies from the concierge when we arrived!

"Nice place to stay ,service really"

5
26/01/2016

I booked a night at the Niagara on the Lake best western on the recommendation of a colleague and because it was close to where I was to conduct my business. The overall experience was excellent - I extended my stay an additional night rather move closer to my next day's meetings as I had originally planned. Best services ever from LIDA our breakfast lady and the night auditor. Thanks LIDA .

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to leave a review. I will pass your kind words on to Lida who I know will appreciate your compliments. Lida has been at our hotel for over 20 years and we are very fortunate to have her on your team! We hope you'll be able to stay with us again! Derrick Medcalf, General Manager

"Not Quite what I was expecting"

3
13/01/2016

I checked in December 27, 2015, stayed for one night. I went to this hotel with very high expectations because I read all the reviews on trip advisor. I booked a king bed on the phone, and upon check in they were sold out, so we got two double beds for me and my husband, plus our baby. we stayed on 1st floor in one of the corners. They didn't have cribs. I spend the whole night scared that my baby would fall from one of the double beds. Also the room didn't have a carpet, it's just hard wood floor, and I like to be barefoot. The most annoying thing is that you can't close the curtains so they let the light from the parking lot coming inside the room and also we could hear the guests parking their cars right outside our window. So the room was not as dark as we would like. The AC was loud but working. The fridge was noisy too. The washroom is average, one of the towels left lint all over my husband's skin after the shower, and the shower head had too much pressure and you can't adjust it. The breakfast was good. The front desk staff was average nice. Unfortunately I also received 4 receipts of my billing during that night, for my e-mail, for no reason, that was also annoying.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
On behalf of the entire Colonel Butler Inn I apologize for your stay not being as enjoyable as you hoped. I do not know how the conversation went when you made your reservation regarding the room/bed type but I believe you were using a gift certificate for your stay and as indicated on that gift certificate, it was only valid for our Classic room which has two double beds. I am sorry if this wasn't communicated to you properly when you booked. Also we do actually have a couple of cribs for guest use upon request. If ours are already in use we will borrow one from a sister property. Thank you for bringing the concerns about the room and email issue to my attention and I will look into each concern as these things should not occur. Derrick Medcalf, General Manager

"good for wine tours"

4
11/01/2016

good, clean...close to wineries and we got a taxi to take us around. Old winery was the restaurant down the street...very good. Pet friendly EXCEPT you cant leave the property without your dog. I would stay there again

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
I'm so glad you had such an enjoyable stay and that our hotel worked out for you for visiting wineries and restaurants. We have a lot of each with-in a short distance from the hotel. We do have one dog-friendly room at the hotel and we have found it best if dogs are not left unattended. We will arrange pet-sitting if guests wish to leave the dog at the hotel when they go out to eat or explore the area. Thank you for taking the time to write a review and we hope you'll be able to stay with us again! Derrick Medcalf, General Manager

"A Quaint Beautiful Region"

5
06/01/2016

A quiet getaway proved fruitful. Lovely town, wonderful hotel that fits gorgeously into the area. Fantastic service and a really nice room that was very comfortable and clean with my favourite perk which is a great bed! Amenities at the hotel and within walking distance.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Kerry, thank you for such kind words! Our team strives to provide fantastic service which compliments our clean rooms, comfortable beds, and convenient location. I'm glad you had such a great visit and we look forward to your next stay with us! Derrick Medcalf

"A Lovely, Quiet Hotel, Conveniently Located"

5
02/01/2016

We thoroughly enjoyed our stay in Niagara-on-the-Lake and the warm hospitality, comfortable room and delicious, complimentary breakfast offered by this small hotel certainly added to our enjoyment. The staff were helpful and friendly. The beds were comfortable and the decor was attractive. There was good access to downtown Niagara-on-the-Lake and the two theatres we attended during the Shaw Festival. We will definitely stay here again.

"Great hospitality in NOTL"

5
01/01/2016

We chose the BW Colonel Butler Inn as a post-Christmas get-away and it was perfect for us. The hotel was in a lovely and quiet neighbourhood, the staff was very friendly and knowledgeable, the room was clean, fresh-smelling and comfortable, the mattresses and pillows were great. There was nice attention to detail. We enjoyed the yummy breakfast. We'll be back!

"Great stay in pretty Niagara-on-the-Lake"

4
24/12/2015

We stayed here for 9 nights during a family visit to the area. The room was great, the beds super comfortable. The hotel was quiet and in a great central location of the town. We will definitely stay again on our next trip to NOTL.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Rosey, it was a pleasure having you stay with us for that week. I'm glad our hotel suited your needs for visiting family in the area and we look forward to your next visit! Derrick Medcalf, General Manager

"Pet Friendly Rooms Very Limited"

5
22/12/2015

We found this hotel to be excellent accommodation: location, value, very clean and pet friendly. Except there is only 1 room (Rm 102) with double beds, that they allow for pets. Room location is near an exit, very convenient for taking your dog out. When you book, you must book this room and they will provide you with a separate confirmation number. Room has dog dishes and a pet bed. Front desk provided treats and a dog toy. BUT you cannot leave your dog unattended, and if you must, then you need to arrange with the hotel for a pet sitter. Hotel Pet fee is $20 + tax.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
I'm so glad our hotel was so suitable for your visit to Niagara with your dog. Yes, we do only have one dog-friendly room and it is booked a lot so we hope that people call early when looking for a pet room. We do require for a guest to have a pet-sitter for the times they want to head out from the property and wish for the dog to remain. We have found that this helps keep any dogs relaxed and helps ensure all of our guests have an enjoyable stay. Thank you for taking the time to leave a review and we look forward to your next visit! Derrick Medcalf, General Manager

"Need to improve check in process"

4
22/12/2015

We checked in late around 11:30PM, and the person on the front desk we not very proficient in English, but it was OK. The room was clean and the bed was very comfortable. The breakfast was very good considering it was a hep yourself to waffles, yogurt, fresh fruit , pastries and several other tasties. I have stayed at this location previously and wold ot hesitate to recommend it to my friends.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear John, thank you for letting us know about your recent stay. And thank you for your choosing to stay with us again when visiting Niagara. I am sorry that checking in didn't go as smoothly as it should but I'm glad to hear the rest of your stay was thoroughly enjoyable. Derrick Medcalf, General Manager

"great value"

5
21/12/2015

second time we have stayed at this hotel, close to our family function and minutes from NOTL centre. It was super clean and good value. Bed was awesome, super soft! Breakfast even offered some gluten free options of bread and cereal.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Brooke, thank you for choosing to stay at our hotel again, we appreciate your loyalty. I'm so glad you had an enjoyable stay when visiting nearby family. And yes, we will always do our best to meet guests' requests such as for gluten-free foods. We want to be our guests' home away from home! Derrick Medcalf

"Good location"

3
14/12/2015

Stayed one night for a wedding. Was able to get early check in staff was very friendly. heating/fan unit was very loud in our room. Shower curtain smelled like urine, and drain was blocked. Across from Tims and subway which was nice

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
On behalf of the Colonel Butler Inn team I would like to apologize for your stay being less than satisfactory as we want all guests to have an enjoyable visit. Thank you for letting us know about your concerns in the room. If you can please contact me at [email protected] or at 905-468-3251 to let me know what room you stayed in so I can make sure any issue gets resolved. Derrick Medcalf, General Manager

"Pleasant Comfortable Hotel"

4
07/12/2015

The Colonel Butler Inn is not as expensive as many NOTL hotels and B and B's and is in a very convenient location. The beds are comfortable and the small bathroom is efficient. Staff were very friendly and welcoming. Our major criticism is of the LG heating/cooling unit in the wall. Even on low it was quite noisy and the heat selector operated in 2 degree intervals. At 72 it blew cold air and at 74 it became a bit too warm. Our solution was to start at 74 and reduce it to 72 later that night. It is a pleasant hotel to which we would return, especially in the off-season or when they are having a promotion

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to let us know about your recent stay. We strive to provide friendly service and comfortable rooms at a great value. I am sorry if the heating/cooling unit in your room was loud. I'll see if the units can be programmed to change at one degree intervals. If you can please contact me to let me know what room you stayed in I will have the heating/cooling unit checked to make sure it is running properly. I can be reached at [email protected] or 905-468-3251. Thank you. Derrick Medcalf, General Manager

"Adorable hotel with great location"

4
30/11/2015

2nd visit to the Colonel Butler in NOTL and loved staying here. Very convenient to some of our favorite wineries and Queen Street. Staff is fantastic and helpful with suggestions of eateries in town. Breakfast is just enough for us since we prefer a later lunch and dinner. Bed is very comfortable and overall the room is spacious but cozy at the same time.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
We appreciate you taking the time to write a review about your recent stay. And we appreciate your loyalty choosing to stay with us again for your return visit to Niagara on the Lake. We're fortunate to have a team here that loves helping guests, whether it be with restaurants, wineries, or local attractions. Thank you for your comments we look forward to seeing you again! Derrick Medcalf, General Manager

"extremely satisfied"

5
28/11/2015

stayed one night for a wedding being held at a nearby hotel (pillar and post also niagara on the lake) its a bigger hotel but when we compared our room and value that we got for the dollar with family who stayed at the pillar post we got the best deal. pillar and post rooms are smaller and twice the price. patricia at the front desk was great and very accomodating. save your coin and spend it on the wine.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Richard, thank you for your review. And thank you on behalf of Patricia, she appreciates your compliments. I'm so glad you feel we provided such a great value as that is we strive to do. We hope to see you again on your next visit to Niagara on the Lake! Derrick Medcalf, General Manager

"Great stay & outstandingly helpful staff."

5
25/11/2015

Stayed here recently as we planned to visit the falls & also spend some time in Toronto. The hotel is about 1hr 30 mins from Toronto & about 20 mins from the Falls. Before arriving we asked about the complimentary breakfast being suitable for coeliacs (gluten free) & they advised us that there was a bakery close by (about 30 seconds away as it happens) & we could buy GF products there. Upon arrival, they had made a special effort to source GF breakfast cereals, muffins & bread & also bought almond milk (girlfriend is also allergic to diary) & really gone out of their way to accommodate my girlfriend's dietary requirements. Outstanding. Check in was quick & smooth, we were pleasantly greeted by reception (Marie?) who talked us through the hwole process, gave us a map of NOTL & pointed us in the right direction of where to to go for shops, restaurnats etc. Our room was big, clean & spacious with 2 x queen size beds, it was warm, the shower was hot & powerful & there was plently of storage. There was a hairdryer, iron & ironing board & tea/coffee making facilities & a TV. All the staff in the hotel that we encountered were very pleasant & helpful, I wouldn't hesitate to stay here again if & when we visit. The hotel itself is about a 15-20 minute walk into town & the NOTL golf course, the nearest bar is less than 5 minutes walk (The Sandtrap) & serves a great selection of beers & food (see seperate review).

"Nice hotel with super staff"

5
24/11/2015

We have stayed in Niagara on the lake many times in the past but always in bed and breakfast which were always super. We are Best Western members and received a good offer to stay here so we did. We arrived quite early so the room was not ready however, we were booked in by the receptionist and our luggage taken for safe storage while we went down town. When we came back we obtained our key cards and our luggage had been taken to the room. The room was above the reception overlooking the car park, had twin double beds and was quite large for what we were expecting and for what we paid. Nice flat screen TV, air conditioning, coffee machine with plenty of supplies, nice touch of some home baked cookies. Very impressed again. There are communal balconies at the end of the floors which would be lovely to sit in on a summer night with Niagara wine, pity it was late Autumn. Breakfast was continental with some nice added items like make your own waffles which were lovely with the fruit and maple syrup. The breakfast room was a little small but there was no problems with somewhere to sit with the well stocked breakfast bar looked after by a nice lady. Overall a very good value, comfortable hotel with good friendly staff. We would not hesitate to stay there again, Thank you General Best Western.

"wedding anniversary getaway"

5
23/11/2015

We were very impressed with this hotel. The location, the friendly staff, the cleanliness and the value can't be beat. We highly recommend the Queen suite with fireplace for an enjoyable couples getaway.

"Best Western - Excellent stay, great value"

5
18/11/2015

We just stayed the Colonel Butler Inn. The room was spotless and up to date. The bedding was comfortable, the breakfast was great and the hotel has any amenity you need (computer with printer, filtered water, maps, big parking lot). Penny was working both evenings and she is kind and helpful and will help you with any request, including places to eat and things to do. It was dark when we arrived so we chose to drive into the little town but on a nice day you could easily walk.

"The Best Best Western"

5
16/11/2015

My husband and I were really impressed with our stay. I was a little disappointed we couldn't get moved to a room with a queen or king bed (because I'm 8 months pregnant), but the room was still beautiful and clean. The breakfast was delicious and fresh every morning. I loved the location of the hotel, with sidewalks for walking to restaurants and shops on Queen St. The staff was great as well. I loved the common balconies on both floors. The fitness room could use some updated equipment and I was surprised that there was no elevator to the second floor.

"30th Anniversary Get Away"

5
15/11/2015

Thank you for making our 30th Anniversary a very memorable one. Stayed Nov 12 - 15. Our suite was beautiful. Very spacious room, fireplace, King bed, 4 big windows to let light in during the day. Even with the hotel being fully booked Friday and Saturday it was still very quiet. The ladies at the front desk are just great and very helpful. Thank you, we will be back next year!

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
On behalf of the Colonel Butler Inn team, we're thrilled that you had such an excellent anniversary! We're always glad to help guests with whatever they may need. Thank you for choosing our hotel when celebrating your special occasion and we hope that it will become a yearly tradition! Derrick Medcalf, General Manager

"Great quality & value - no negatives!"

5
11/11/2015

I arrived an hour early, but my room was ready. Patricia at reception was professional, friendly and helpful. My 2nd floor room furnishings looked brand new and the room/bathroom were faultlessly clean. The bed/bedding was wonderful. As it wasn't the greatest weather, I decided on take out from the pub next door for dinner instead of venturing further. The quality of the food was very good, and reasonably priced. As for the walking distance to the centre of town, it should only be an issue for people with mobility issues - in which case, it is a few minutes drive. Oh, and breakfast - more than adequate, lots of choices - even hard boiled eggs and fresh waffles for bigger eaters. Highly recommend.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you so much for your kind words and Patricia passes her gratitude on as well! It's nice you hear you had such a great visit enjoying our comfortable rooms, free breakfast, and your meal at the next-door Butler's Grill. We're about a 10-minute walk to the main street and we're always here to offer advice on where to park if guests prefer to drive. We appreciate you taking the time to write about your stay and we hope you'll be able to stay with us again soon! Derrick Medcalf, General Manager

"Straightforward and comfortable "

4
10/11/2015

Friendly and helpful staff. Comfy beds. And the first place I've stayed at that has also acknowledged our dog with a gift of a toy and treats as well as a doggie bowl and bed. The workout equipment is dated, but the treadmill rocks and there's a water cooler and mats. A fair price for off-season.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Thank you for taking the time to write a review. Yes, we love having guests bring their dogs to stay and we want it to be as easy and convenient as possible. We hope to see you and your pet again soon! Derrick Medcalf, General Manager

"top notch hotel"

5
09/11/2015

The Best Western Colonel Butler Inn, Niagara on the Lake was far one of the best ones that we have stayed at. The friendly staff and comfortable surroundings may it a extreme wonderful experience. Thank you to the staff for a great stay.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Michael, thank you so much for suck kind compliments saying we are one of the best Best Westerns you have ever stayed at. We pride ourselves and truly enjoy ensuring that guests have an excellent, comfortable, and memorable visit to Niagara on the Lake. We hope you'll be able to stay with us again! Derrick Medcalf, General Manager

"Nice enough!"

3
02/11/2015

We stayed in a pet friendly room. Nice gift for the dog and dog bed and bowls supplied. Cost is $20.00 per night for the dog! Nothing spectacular about the room. Nice enough and clean! No option other than two double beds so needless to say my husband and I slept in separate beds for our two night stay. Not ideal for a couple who is used to a minimum of a queen size bed. Breakfast was included again okay but not over the top. Standard fare, bagels you toast yourself and serve yourself everything else. Make your own waffles which I don't eat but hubby does. Coffee was good! Had this the first morning and second morning we went to the Ared Rooster restaurant directly across the road. Between the two of us we had a three cheese omelette, potatoes and toast, fried eggs, toast and potatoes and coffee. All for $16.61 and generous helpings too! There was a Tim Horton's across the road too! If I were the hotel I would skip the breakfast and lower the room prices. All in all it cost us $384.00 for two nights which I don't think was reall good value for the location and time of year. Free wifi but it was intermittent in room 102. Room had a fridge, coffee maker and iron and board.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear guest, I am sorry that you did not have a satisfactory stay. And I am sorry to hear that you feel we did not provide enough value for our rate. Please be assured that our rates are very competitive for the town especially since we differ from our competitors by always including breakfast, parking, wi-fi and use of our fitness room. We will also be adding to our breakfast options over the upcoming winter months. We hope you will give us another try. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] or 905-468-3151. Derrick Medcalf, General Manager

"Very nice place to stay!"

5
02/11/2015

I had a problem with the booking and the ladies at the front desk sorted it out for me. Just a really nice place!! Highly recommend. Very clean-lights were turned on for us when we arrived back in the evening (nice comfy touch). They offered to keep our luggage since we arrived quite early because of booking confusion. Breakfast was nice -would definitely stay again and the fresh baked cookies were delicious!

"So want to return"

5
02/11/2015

My daughter and I stayed one night at this very pleasurable hotel..... pictures are ok.....but in person is so much better.... Stairs only but ask for help with luggage and they are only too happy to help. Staff are terrific...... Patricia answered all of our questions and then some.... While walking the streets in the village, we stumbled across the Ole Angel Inn. An Irish pub with the most excellent menu..... We ordered lamb shank and trimmings....... Awesome.. I forgot to take my umbrella when we left..... so we popped in the next day and found that our server had saved it for me..... We only wish we had more time...... But this excellendt stay only makes us want to return..... And we will.

"Good deal, nice staff"

4
25/10/2015

Stayed here for two nights for a girls weekend. The room was clean, the staff was very helpful and friendly, the breakfast was tasty and included into the price of the room. I would definitely stay here again next time.

"Excellent Value and location"

4
25/10/2015

Good location - 10 minute walk into town along residential streets. Excellent value - booked on Hotwire and got great deal. Rooms and bathrooms very clean with all amenities needed. Breakfast included in price - good selection of pastries, muffins, cereals, yogurts, fruit and waffles. Lady serving was very friendly and kept everything well stocked and clean. Check in/out very efficient - receptionist very helpful with directions/a map. Only negative was hotel was REALLY hot in both the rooms and communal areas. Please turn the heating down.

"Good value"

4
13/10/2015

We originally booked our stay at a B&B through Niagara on the Lake Chamber of Commerce. Low and behold, we did not have a reservation there but the Chamber booked us in at the last remaining hotel room at NOTL. It was better than I had anticipated. Our room (101) had a little sitting area with a working fireplace. Room was clean and well cared for. The hotel is old and in need of some updates but overall we were pleased with the service. The included breakfast was very good-weather was great so we ate out on the little porch. The server in the breakfast area was very pleasant, even working on Canada's Thanksgiving Day. The front desk staff were very helpful getting us reservations at the Shaw theater to see 2 productions there. The Inn was too far away from the downtown area for us to walk to but there is a motor scooter rental almost next door and they gave us tips of where to park closer to town for free.

"Colonel Butler Inf"

5
05/10/2015

Very pleasant and helpful staff. Good location. Very clean and comfortable room. One drawback - no elevator. However it was only one flight of stairs to our room. So not really a hassle but may be so for older folk.

"Great place to stay"

5
02/10/2015

Very clean hotel, beds very comfortable. Check in staff excellent service. Also breakfast staff gave excellent service. Fruits very fresh. Bathrooms very clean. Mini Refrigerator in our room came in very handy.

"A small hotel with warm and friendly staff!"

5
28/09/2015

We traveled with another couple and spent 3 nights at the Best Western Colonel Inn. It was an excellent location, within walking distance of restaurants, the historical downtown and various parks. Hotel Staff were always friendly and helpful. Rooms were clean and spacious. The cost was better than staying at decent hotels located in the historical downtown. The 10 minute walk to the downtown area takes you along beautiful treed streets, historical buildings and beautiful homes. We plan to return to the area again and will definitely stay at this hotel.

"A quaint hotel in an absoulety beautiful town!"

4
22/09/2015

After staying several days on the Canadian side of Niagara falls we decided to stay overnight in Niagara-on-the Lake before moving on to Toronto. We picked a Best Western because we are rewards members. This particular hotel is older but very clean and quaint, a nice change from big, contemporary hotels. The staff was welcoming and we were greeted with fresh baked cookies tied with a ribbon. We loved the area and took advantage of the coupons for complimentary wine tasting given to us by the front desk staff. The breakfast was a nice touch and the dining room hostess was very sweet. We hope to visit the area again and will certainly book a room at the Colonel Butler Inn!

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Wendy, thank you for letting us know about your recent stay and thank you for being loyal Best Western Reward members. I'm glad you enjoyed our quaint hotel with friendly service and free breakfast and that you had a great time visiting wineries making use of our tasting vouchers. It's nice to hear you'll choose our hotel again when visiting Niagara and we look forward to welcoming you back! Derrick Medcalf, General Manager

"Staff were just wonderful!"

5
20/09/2015

We stayed at this hotel for 4 nights and found the staff superb. Penny treated us fantastic. As well the lady in the breakfast room was so sweet and kind and hardworking! All the staff were so helpful offering us help even before we asked for it (opening doors, helping with luggage etc..) We felt so welcome and that we weren't ever bothering anyone when we had a request or a question. The hotel is in a perfect location to walk to downtown. Our room was very comfortable, and clean. The only item that I found weird were the size of the pillows, they weren't full pillows, even though there were three on bed, they weren't comfortable. Kind of square and too puffy. As well we never heard any hallway noise or noise from any other room, or door banging as is common in other hotels. Although our room window looked out on the parking lot of the restaurant/bar beside the hotel and one night a bunch of motorbikes from the bar were revving their bikes for a bit before they finally left. It was only a Tuesday night when this happened so we were worried for the rest of the nights we had planned to be there for that we'd have to deal with this parking lot noise, but on Wed/Thurs and Friday we did not hear any noise. Actually on one night we were the ones making our own share of noise out on the patio and no one came to tell us to quiet down. It was a nice change from other hotels where you can't enjoy yourself a little. We were able to enjoy ourselves at this hotel. We loved the patio areas the hotel had. The hotel had beautiful patio areas on each floor where we loved to take our breakfasts in the morning and finish off in the evening with a glass of wine on the balcony patio area. It was always clean. We would surely stay there again if the opportunity presented itself and would not hesitate to recommend this location anyone we knew who would travel in the area. Kudos to all the staff at this hotel....everyone is doing a fantastic job.

derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Collette, thank you so much for your kind words. Penny and our breakfast attendant Lida appreciate your compliments. We are very fortunate to have them as part of the Colonel Butler Inn team! I'm glad you had such an enjoyable visit to Niagara. And yes, our patio and balcony make excellent spot to eat breakfast, read a book, or have a glass of wine while enjoying the beautiful weather. Thank you for taking the time to write a review. We look forward to seeing you again! Derrick Medcalf, General Manager