Hotels in Moselle

This is not a 4 star hotel and unworthy of the Best Western logo. Staff very unprofessional or not interested, probably due to lack of good management. Staff at reception was most of the time not there or talking on the phone outside to friends. Bar unoccupied. Bad smell in toilet space in the room, floor dirty. Ventilation bad, windows were damped on the inside. Breakfast below average, "fake" eggs are used in the scrambled eggs, sausages probably left overs from the day before, inedible. The only good thing worth mentioning is the food in the restaurant, that was very good. Stay somewhere else.

We stayed here en-route to Italy, and I would stay here again. Located just off the motorway it is easy to find and located in a quiet position close to Metz. The hotel staff and facilities are very good, and being a car club they had reserved parking places for us... a very nice touch. Food was good although service a little slow, but that could be due to lack of staff. Definately worth considering.

We visited the hotel with a group of 14 friends on a motorbike tour. Our tour company had not booked us in for dinner. However, Keryan and Ludivine the only two staff available gave us first class service to ensure we had space in the restaurant and great food and drink. Fantastic help and service from two dedicated and hardworking staff. Thank you.

Our stay at this hotel was very disappointing. During the night, one of the ceiling panels actually fell down because water had been leaking from the air conditioning unit. The carpeted floor became completely soaked, and we had to place towels all over the floor to limit the damage and keep the room usable. This is not something guests should ever have to deal with. The bathroom drainage was also almost completely blocked. Every time we took a shower, water flooded across the bathroom floor. It looked as if the drain had not been properly cleaned or maintained for a very long time. The room itself had a strong and unusual chemical smell that was unpleasant throughout our stay. The breakfast buffet was by far the poorest hotel breakfast buffet I have ever seen. They placed raw eggs on the buffet and expected guests to boil them themselves. Seriously, am I supposed to stand there cooking my own eggs? If guests have to prepare their own breakfast, it should not be advertised as a buffet, or at the very least it should not be charged as one. Communication was another issue. The staff member responsible for the breakfast area spoke very little English. Something as simple as asking for water became unnecessarily difficult. Overall, the hotel appears poorly maintained, the breakfast offering is inadequate, and the service falls well below what should be expected. I would not stay here again and cannot recommend it to others.

We stayed here for one night each way on our trip to Switzerland. Easy to find just off the motorway. Very quiet, spacious rooms, modern decor and spotlessly clean. The air conditioning was very welcome. Check in was easy and on both occasions the receptionists were very welcoming and efficient. On our first visit, a Sunday, we visited the bar before dinner but there were no staff to be seen. We had to go to reception and even after paging we had to wait a considerable time before a very surly young lady arrived to serve our drinks. On entering the restaurant again we had to wait whilst the server carried on moving equipment to another room, that could have been left , surely guests come first. The menu was very limited to begin with, and some things were not available. Service was extremely slow. On our second visit, a Monday, I am pleased to say that the service was much improved and we enjoyed an excellent meal. We did not have breakfast.

The junior receptionists were nice but managerssenior staff were quite rude and need training to be polite and respectful to customers. The hotel is very handy for the train station, literally across the road but I think that is the only benefit of it. It's a bit out of the city centre with little around it. It feels old and tired even though it appeared they tried to do it up a bit. I was given a room right beside the lift and asked for one further away but they had none available with AC. The AC did work in the room (101) and was good but be aware that some rooms obviously don't have it or doesn't work. The room turned out to be very quiet, I heard no noise and bed was comfortable. I wouldn't stay here again or recommend to a friend There is a very nice restaurant, ABC, nearby that I would highly recommend the food at.

Great located near city center and Parc for the dogwalk. . friendly stuff, dogs are welcome,room clean. The beds are perfect

Enjoyed our stay and would recommend to others staying in the area. Great combination of amenities, location and value for a short stay.

While the staff was nice that is where it started an d ended. The room had dust on top of the tv furniture (which is eye level) giving the room an overall unclean feeling while this was most likely still cleaned as not the entire tv furniturewas covered in dust it still feels unclean. Further more the toilet brush had a detachable head that was a bit to lose meaning it would fall off if you actually scrubbed with it. Besides this some sediment is expected within a shower however sediment on the faucet base in a 4 star hotel/best western plus is not. Besides the sediment the faucet also had rust/cracks allong the base. The coffee machine/water cooker as advertised was not properly cleaned. After several rinses coffe grounds still came out and the water still smelled like coffee. Only because of the nice and helpfull staff were we able to enjoy our tea. At night you could hear the doors of guests down the hall open and close quite clearly, even though we were at the end of the hall. This best western plus did not meet our expectations and did not compare to that of our other stays in other best western hotels and specifically our latest stay at the best western plus in papenburg this last may. Where all the issues as mentioned here were not present. PS your info system is out of date the restaurant you recommended has been permanently closed for the last few months.

This is ideal for an overnight stop if you're driving and do not need to visit the centre of Metz, which is about 5kms away. It's close to main roads and has plenty of parking. The hotel is modern and clean with excellent staff who were unfailing helpful. The restaurant is excellent. I would have been very happy if I had had food of that quality in any restaurant. After a really good dinner, a good night's sleep and a plentiful breakfast I felt thoroughly rested and ready for another 370 kms on the motorbike the next day. If I need an overnight stop in Metz again I won't even consider anywhere else.