Best Western Plus Hotel Thionville Centre, Thionville

Great hotel, easy check inn, nice staff. Great balcony. My room was good and I slept good. Very central place. Parking is on a public paid space 70-100 meter from hotel. I can easy stay here next time also

PASCAL ROUSSENQUE, Autre at Best Western Plus Thionville Centre, responded to this review
Hello, Thank you for your comment ! We will be delighted to see you again in our establishment! Camille

Very disappointing stay, especially for a 4* (per say) hotel. There was no Wifi available despite the hotel claiming Free Wifi available. Receptionist explained there was a technical issue but were unable to provide an alternative solution along a 5 nights stay ! I had to use my international mobile sharing connections. I'm expecting to receiving an expensive roaming invoice... Furthermore, nobody clearly explained that during the covid restrictions, the room will only be cleaned up only once every 2 days with not changing towels nor emptying the bins...Second bad news, they forgot to clean up my room also the second : meaning the room has been cleaned once in 3 nights ! Next time I'll go to airbnb to get such level of service. I have asked compensation, but it has been rejected ! Employees were very smiling, polite but not able to provide any solutions, so not helpful... very very not recommended

PASCAL ROUSSENQUE, Autre at Best Western Plus Thionville Centre, responded to this review
Hello, I'm sorry to read your comment. My colleagues and I are sorry if you have found that our efforts present not up to your expectations. It is true that we have faced a WIFI problem due to an internal change. Believe that this problem is an exceptional case and we have done our best to help as many of our customers as possible (share our connection from our personal phones for example). Finally to come back to the rooms, they are not done every day. However, to change the bins, or to have new towels we are forced to waiting for your approval before entering your room. without this, we cannot intervene in your room. Despite this, the whole team still hopes to see you back among us in better conditions. Regards, Steven.

This hotel is well located in the center of the city and easy access from the A31 road. Facilities are brand new, staff is kind, service is fair, room is clean. Didn't try the breakfast but had a coffee at the bar before leaving.

PASCAL ROUSSENQUE, Autre at Best Western Plus Thionville Centre, responded to this review
Good morning ! Thank you very much for this nice comment, we do our utmost to make everyone's stay a unique experience. I look forward to seeing you again soon with us ! Regards, Reception Team / Steven.

Verny nice and clean hotel right in the centre of Thionville with a parking lot in front, free in weekends and special days. We took breakfast in the room which is for more than one person and with a very friendly service.

PASCAL R, Réceptionniste at Best Western Plus Thionville Centre, responded to this review
Dear Guest, Thank you very much for taking the time to write this comment. We are pleased that you enjoyed your stay and your evening in our city. Looking forward to seeing you again, Kind regards, The reception team / Steven

We stayed one night. Easy to find. We used the car park under the hotel, which got plenty of space. The rooms are relatively small and you can hear voices from adjacent rooms, but it doesn't stop you getting a good night's sleep. Our air conditioning was relatively noisy, so we turned it off, which makes the room a bit too warm. We didn't have the breakfast, as good opportunities nearby, including Paul at the entrance of the shopping mall next door. The roof terrace is nice: they stop serving at 10pm and you might have to ask the reception for the key to get it opened in the morning. Nice and quiet! The river is not far away, which has got a nice cycle / running path along it, which was quite quiet on the Saturday morning. Good restaurants nearby.

PASCAL R, Manager at Best Western Plus Thionville Centre, responded to this review
Hello, Thank you for taking the time to send us this comment. We deeply value the comments and assessments of our customers. Looking forward to seeing you again in our hotel, Best regards, The reception team / Matthieu