Caribe Royale Orlando, WorldHotels Elite

From the moment I checked in for a business trip in a pouring down rainstorm that stayed for 2 days, they were absolutely delightful. My suite was like an apartment...huge..clean and well played out. Friendly, Helpful and for the first time in my life I couldn't find my car. The valets drove me around until I found it. Note to self: Big mistake...take a pic of where you park your car in unfamiliar territory! Thanks for a great visit. Jac Smith Keller Williams Luxury St Petersburg, Florida

We are a family of 5 and got a 2 bedroom villa for 12 nights. Was perfect for what we needed. Room was spacious and clean and the daily cleaning service was good. Washer and dryer worked well. Location to all Disney parks is great, at just 15 min drive to each, as well as to nearby supermarkets and outlets. Steve Brown the pool attendant really took care of us by the pool and the kids really took a liking to him.

Steve Brown is an amazing person very charismatic and attentive will come back to this hotel just for him.

There are two special persons we want to mention; these two professionals made our stay at the hotel something to remember forever: Drake - amazing attitude and customer care - 5 ⭐️ Steven Brown - a psychologist who immediately read the personas and made us feel like VIP - 5⭐️

My recent visit to the Caribe Royale Orlando was both business and pleasure. I was attending a week-long conference, and my wife tagged along. There was a slight mix-up with my reservation during my check-in; however, the desk clerk quickly resolved the problem by providing an upgrade to a suite. It was 5-star accommodations, and I commend the young lady on how quickly and professionally she resolved the issue. We were 100% satisfied. During our stay, we had the opportunity to enjoy the breakfast buffett, the sports lounge, and their 5 Star Venetian Chophouse Restaurant. The service was outstanding and the food delicious. The next time I come to Orlando for business or pleasure, my stay will be at the Caribe Royale. My hat off and a huge salute to a wonderful stay!

Wow!! Steven Brown at the pool, awesome, what an asset to the hotel!! He made us feel so special!!

Hello, I don't normally write reviews, but because of the severity and nightmare during our first day/night stay at Caribe Royal Resort on August 24th I had to share my review. We were assigned a two bedroom Villa in Building VII. After placing our bags in the room, we went to have an amazing birthday dinner celebration at the Venetian Restaurant on sight for our Son-in-law birthday. We then went to our Villa and immediately we're being bit by fleas, and visibly saw many! After calling front desk and demanding to be moved, they moved us into a Villa in building VI. Unfortunately, we were told that Villas were being renovated. Sadly, the Night Manager Maria moved us to a room with Spiders, dead & alive crawling on the walls, etc. This was a horrible experience, Maria asked my husband if we could stay there one night...his response was, are you really asking me this!!! The technician came to kill spiders, and clear webs! We all slept maybe 3.5 hrs; 4 adults & 3 grandchildren were so nervous & disappointed. Well, awake after Midnight, we all tried to wish our granddaughter a Happy birthday on 8/25; her birthday started out as a nightmare. I went to the front desk at 8:30 am., and asked to speak to the manager. I was greeted by Mr. David Soler, Guest Experience Manager, who had already read all the notes. After sharing concerns, and several pictures of our flea bites, room appearance, etc, Mr. David Solar immediately, assured me that he would be moving us to Building III, with adjoining rooms, and also provided a special surprise for our granddaughter's birthday.🎈🎂 Our 1st night fee, along with two days of Resort fees were fully refunded to us. Thanks to David Solar's genuine care and concern for our families horrible experience on 8/24, we ended our birthday vacation at Caribe Royal Resort with happy memories, while visiting 3 Disney Parks. Also, out in the Pool Area, the team service was exceptional. I want to give a shout out to Steven, who tended to our needs by placing town covers on our chairs by the pool. This was our 2nd time visiting Caribe Resort, and we're pleased to share great conversations with Hotel pool staff. Thank you Steven for remembering us. Because of David Soler, Guest Experience Manager's care we look forward in visiting Caribe Royal Resort next year. Thank you for reading this detailed review.

Stayed for a week in a 2 bed villa. Accommodation was excellent, spacious and clean. Lots of space for a family to enjoy. The hotel is big. We spent time at the main pool which was great for the kids, the villa private pool is much more quiet and relaxing. Staff generally friendly with the odd exception. We visited Stadium Club and used a sports SIM which was good fun. Location of the hotel is very good, a couple of mins from Vineland premium outlets and a short drive to the parks.

This is our 3rd visit to the caribe royale, we absolutely love it! Everyone is so friendly and welcoming and nothing is any trouble. A special mention has to go to Steve Brown round the pool he was absolutely amazing and my 2 boys loved him. He took time everyday to speak to them and us and always went above and beyond for us. I hope the hotel do something special for his 30 years working there he definitely deserves it!! The hotel is literally just outside of disney and has shops and restaurants all down the road. Parking was never an issue we always got a space even with corporate meetings going on we never found it too busy. The pool is just amazing my kids loved it, never struggled for a sunbed no matter what time of day, and I did use the gym a few times which was absolutely fine had everything you needed. I would highly recommend this hotel 3 visits and we will be back again when we return to sunny Orlando!

⭐️⭐️⭐️⭐️⭐️ Fantastic Family Stay – We Would Definitely Return! We recently stayed at Caribe Royale Orlando as a family of five, with children aged 16, 12 and 9, and we honestly couldn't have been happier with our choice. We decided to upgrade to one of the villas, and it was 100% the right decision for our family. Having the extra space and, most importantly, a full kitchen made such a difference. We cooked several meals during our stay, which saved us a huge amount of money compared with eating out every day, and it also meant we could enjoy some healthier, home-cooked meals during a busy Orlando holiday. The whole property is absolutely immaculate. A special mention has to go to the housekeeping team, who were exceptional. Our villa was cleaned beautifully every day, with fresh towels, clean beds and everything left spotless. The standard of cleanliness throughout the entire resort was incredibly impressive. The staff were another huge highlight. Everyone we encountered was friendly, welcoming and genuinely helpful. A very special mention to Steve Brown at the main pool, who was brilliant and gave us such a warm welcome. People like Steve really do make a difference to your holiday experience. We loved having the choice of pools. The villa pool is lovely, peaceful and quiet, which was perfect when we wanted to relax, while the main pool was great fun when we wanted a livelier atmosphere with the children. We also really enjoyed the food at Calypso's Pool Bar & Grille, and the food and atmosphere in the sports bar were excellent too. One of the biggest advantages of Caribe Royale, though, has to be the location. We found it was around 10 minutes from the Disney parks and approximately 15–20 minutes from Universal. Even better, because of where the hotel is situated, you seem to miss so much of the heavy Orlando traffic. After long days in the parks, being able to get back to the hotel so quickly was a massive bonus. For a family visiting Orlando, I genuinely think Caribe Royale offers the best of both worlds — you are incredibly close to everything, but when you return to the resort it feels spacious, relaxing and away from the chaos. Beautifully maintained, spotlessly clean, fantastic staff, great facilities and an excellent location. We would absolutely stay here again and wouldn't hesitate to recommend Caribe Royale to other families visiting Orlando.

Steve Brown at Caribe Royal was great!! He made us happy with his customer service.

I am writing to provide firm and direct feedback regarding our recent two week stay at The Caribe Royal in Orlando. As a family of four who deliberately chose a 4 star hotel, we expected a level of service, maintenance, and professionalism that was simply not delivered. From the moment we arrived, the experience fell short. The hotel was overwhelmed due to a convention, leaving no parking available. After a 25 minute wait at reception, we were met by a staff member who was dismissive, unhelpful, and unwilling to answer basic questions. She attempted to charge us parking and resort fees that were already waived through TUI, and only removed them when challenged. This interaction set the tone for what followed. We were placed in room 3706, Tower 3, where only one lift was functioning for our floor. Staff later confirmed that multiple lifts had been out of service for weeks, yet our room was still allocated in a location that guaranteed inconvenience. When we sought assistance, reception staff offered no solutions until a manager intervened. While the $100 credit was appreciated, it did not resolve the ongoing disruption or the poor decision to place guests on a floor with known lift issues. Further issues continued throughout our stay. The pool area was overcrowded, with sunbeds taken by 8am and no staff intervention. The gym—advertised as “state of the art”—was dirty, poorly maintained, and had broken equipment. Housekeeping was inconsistent, with our room left uncleaned on two occasions and staff arriving as late as 8:30pm with no apology or urgency. Despite the hotel's large footprint and good location, many amenities were unusable or below standard. Rooms and shower facilities were tired, on site shops and restaurants were overpriced, and staff interactions were frequently unprofessional. Reception staff were often unapproachable, and some left their stations despite long queues. Communication was also difficult due to language barriers with housekeeping. We have visited Orlando seven times and consistently stayed in 4/5 star hotels. The Caribe Royal did not meet the standard expected of a 4 star establishment in service, maintenance, or guest care. Reviews consistently mention issues with check in staff, and based on our experience, these concerns have not been addressed. Guests choose 4 star hotels for reliability, professionalism, and comfort—none of which were consistently provided during our stay.

Totally enjoyed our stay! We stayed 7 days in Villa 4 and it was more than enough space for our family of 6. Kids ages 6, 7, 14 & 16. Disney, SeaWorld & Volcano Bay were all in close proximity. The food and snacks were reasonably priced. The pool was fun and lively- the younger kids really liked the slide. The bigger kids enjoyed part of the pool being 6ft. Mr Steven from Brooklyn NY, in the pool area, was fantastic!! He was attentive, knowledgeable, professional, and very kind! Loved each interaction with him. More 10/10 would recommend!

Beautiful resort hotel consisting of three tower blocks around a tropical style swimming pool. Inviting lobby and reception area leading onto a sports bar, mini market/bakery, Starbucks and a couple of restaurants located within the hotel. Room consisted of a lounge area with fridge, microwave and large TV leading to a large bedroom again with large TV seperated by a sink/vanity area and shower/toilet. The lounge sofa was used as a sofa bed, however this wasn't very comfortable and a lot of corridor noise could be heard from this room especially as there is a large gap at the bottom of the entrance door, however an internal door keeps this noise from the comfy king-size bed in the main bedroom thankfully. Plenty of sun loungers around the pool with complimentary towels provided, but did get busy both day and night around the pool over the weekend with guests. We booked with Virgin so all parking and resort fee's were included in our booking , but without this the parking fees alone can work out very expensive, so check out any additional charges before booking. I would highly recommend this upmarket hotel for facilities and location ( approx 10 minutes to Disney Springs)

We stayed here for our honeymoon in 2016, family vacation 2017, and celebrating our final pregnancy 2018. This year, we came down a 4th time for our 10th wedding anniversary and brought our 7 year old with us to complete the cycle. We have never had a bad experience. If anything, this resort is our happy place! The staff, the atmosphere, the price, we would come down every year and stay all summer if we could! Special shout out to Mr Steven Brown for going out of his way to making poolside a paradise! He makes everyone feel important and special!

great stay! we went in February 2026 for 14 nights! Staff were friendly and rooms were clean and spacious. Pool is great with lots of seating around it. The sports bar is great, recommend the Mac and cheese it's huge and great value, like how u21s are allowed in until 10pm as in UK it's 9pm! Great selection of sports showing. Love the "movie under the stars" though it was shown in the hotel not outside due to weather, great movies on show! Disney parks shuttle is great, very easy to organize and it also goes to Disney springs. Will definitely be coming back here !

My family and I recently stayed in one of the suites in Caribe Royale. We had a very pleasant stay here. The hotel is in a great location, with plenty of parking spaces. There are lots of amenities including an in house Starbucks, local food market that provides hot and cold snacks, a great sports bar and a Venetian Chop house. It is hard to get a seat at the pool during the weekends as it's usually a very busy hotel and provides a somewhat party atmosphere with a DJ on the weekends. The hotel was great value for money. The rooms were spotless. Our room had 2 queen size beds, as well as a sofa bed, however the sofa bed wasn't the most comfortable. A great service they offer is a free shuttle bus service to and from the Disney parks for hotel guests. They don't offer complimentary water in the rooms which is disappointing, rather charge $7 for Fiji water as an alternative. Overall this was a great hotel stay and I would recommendation a visit to the Caribe if you are visiting the Orlando area.

Such a great place to stay. It's also right in the heart of places to visit and only 10 minutes from Disney. The hotel itself is very clean and pleasing to the eye with a beautiful reception area, which includes a Starbucks and and sports lounge with at least 6 (or more) virtual golf course bays. The rooms are clean and large. I really liked getting up in the morning and going through to the sitting area getting my complimentary coffee and catching up with the local news. A huge shout out to all the pool people, they were fantastic and catered to our every need. Especially to steve Brown ( pictured ). He certainly goes above and beyond for you and made you feel like a personal friend. Thank you steve👍 also a huge thank you to the little lady at the pool Who's name escapes me. She has worked there for 19 years and is absolutely fantastic in what she does. Thank you too.

My wife and I had a great time throughout our stay at the Caribe Royale Orlando. The hotel was conveniently located close to the Disney property, 10min drive. Atmosphere: The towers & rooms were both modern, clean & spacious. The pool was large and had plenty of lounge chairs on the deck. Pool attendants/servers were very attentive and friendly. It was a huge plus to have a Starbucks on-site, but mobile ordering was out of service. Everything was a seamless experience from check-in to check-out.

Steven Brown is the best. Thank you!

Resort is excellent, stayed 3 nights for a conference(second visit). Staff are all very friendly, that makes a difference. Rooms are updated. Like the 1.5 mile run around resort early in the morning. Also like staying in tower 3 facing away from pool for peaceful experience. Conference facilities excellent.

This a very nice hotel that makes you feel as if you are staying at the fanciest upscale 5 star resort around. Incredible layout with plenty to do for everyone. I personally went a second time for a boxing event and it was all very well done, organized and safe.

We absolutely loved our villa and the pool was great! Staff is awesome.

visited Orlando, FL for the first time and had the pleasure of staying at Caribe Royale Orlando. My experience was amazing. The staff was very friendly, everything was explained clearly, and there were no hidden surprises or charges. The room was clean, the food in the breakfast area was excellent, and the pool was large and well maintained. Overall, it was a beautiful experience and I will definitely stay there again. Usually when you go on vacation, you plan to spend most of your time out exploring, but having the place where you stay be the best part of your trip is truly extraordinary. This hotel made my vacation that much more enjoyable.

Receptionist was welcoming, room was clean and had all amenities except I wanted a room with one bed; however, it would have costed more. Food and service was great at the Stadium Club. I would definitely return. Omelette for breakfast was not enjoyable and costs a lot.

NOT A RESORT FOR PEOPLE OF COLOR even though the staff is all diverse. Sad story. The location and room were great. However, don't stay here if you're a person of color. I had to most horrific experience while just trying to relax by the pool. The hotel website says pool chairs are first come first serve but what they don't say is if you get there very early in the morning a staff member will sit a towel on a chair for you and now it's yours for the whole day. Not knowing this unknown policy, I walked around the pool looking for chair and found one with only the hotel towel and no personal belongings. 1 hour later an intoxicated white woman approached me YELLING that these were her chairs. It was very obvious that she was drunk and I politely asked her to talk to hotel services if this was a policy.fast forward, the staff apologized, offered me a virgin daquiri and called it a day. The experience was irrational, embarrassing and not what I'd expected from a resort this nice

Parking was bad and I mean VERY BAD- $34 to park? Are you kidding me and then over Memorial Day having to park no where near the tower where your room is. Ten floors of rooms and parking for maybe three floors. Staff at front desk was approached about situation with no appearance of compassion. The ONLY thing good about my week stay there was house keeping.

I stayed here for a work trip and was not using the pool amenities or the shuttle to the Disney Parks…the room was clean, spacious and updated…the shower pressure was pretty decent and the staff helpful and friendly…the convention site was beautiful, and the food above par for a large conference, and the staff attentive and very accommodating

I stayed at this hotel. After one night out in their Lovely restaurant stadium club. I thought I misplaced my purse. Security came up to get a report immediately. Security Garnet searched the room and the purse was located. The security officer was absolutely amazing and I will stay at this hotel again.

I stayed here for 2 nights for a conference at the hotel and had a good experience. My suite was clean, quiet, spacious and recently remodeled. The hotel grounds are well kept and there is a nice trail around the property that I went running on every morning. The lobby Starbucks was convenient for breakfast, and although there aren't many restaurants within immediate walking distance, I found a great all you can eat sushi place called Sushi Misono that was a pleasant ~1 mile walk away. Overall, I enjoyed my stay and would definitely consider staying here again in the future.

Great hotel. Helpful staff. Room was clean and comfortable. Great pillows! Slept well. Pool was clean and staff always around to help with anything you need. Starbucks on site for a quick breakfast was ideal. Shuttles are available to the theme parks if you need them, Breakfast in the restaurant was nice, had a great choice. Would return.

This hotel is situated at the far end of International Drive, which presents some logistical challenges if property sells out for a trade show, overflow next door but after that it's a remote bus ride. There are no dining options within safe walking distance, and the property's ' exit makes accessing the main I-Drive restaurant hub a bit of a maneuver (about a 10-minute drive). While the on-site catering is standard meetings hotel fare, the RFP process was handled excellently by David W. and his team. Just a heads-up for contracts: while DOS S.S. manages sales and marketing, Amaury P. is the final signatory for any major contracts."

Terrific facility. All the amenities, very good service, staff members were friendly and attentive. Restaurants and bars were quite good too. Cleanliness was notable, rooms were comfortable.

Just returned from a fabulous stay at this hotel. The accommodation was comfortable, spacious and spotless along with the whole resort teamed with fantastic facilities, great choices of food and ideally situated for Disney and all the other parks. The pool was lovely and was heated meaning you could enjoy it from dawn to dusk. I look forward to visiting again the next time we visit Orlando. Thank you to the hard working team it was amazing.

Great resort in Orlando, close to Disney and Universal. We enjoyed our short stay, wish we could have stayed longer. We enjoyed the pool, slide, waterfall, basketball courts, arcade...so everything. Our villa was clean and provided plenty of space for our family of 5.

Steve Brown the towel guy was beyond amazing always setting up our pool towels and going above and beyond for our family daily. He remembered us and took care of my daughter like a true princess! Resort was amazing with so much to do for kids and adults!

BEWARE- Location & Cleanliness A+, but unfortunately, atmosphere, value, noise level, but most of all, SERVICE WAS TERRIBLE! Drove by this hotel for years and always thought it was so beautiful and took the chance staying here for a Disney Vacation. Problems started immediately upon check in. Concierge unloaded our luggage to a cart and we tipped them more than generously (our 1st mistake)- however, once inside, they whisked our baggage away to their back room even though I explained we were checking in to our room right at that moment- no need to secure our bags. They told me to come back after I checked in. When I asked for our luggage they said they could hand the bags to us (there were 6 bags and only 2 of us) but could not give us the luggage cart but they could wheel the cart to our room (for another tip, despite that I had already paid for this and still offered to take it myself!). Front desk forgot to hand me back my Drivers License at check in and never notified me. I realized the next day after trying to gain entry into Magic Kingdom and needing my driver's license as their system was having a glitch with tickets and they needed my ID! If you are staying here for Disney- DON'T! They DO NOT shuttle you to the parks as their staff will tell you- they drop you off at the Transportation Center instead and you have to take additional transportation tot get to the parks. We planned all day shopping at Disney Springs and their shuttle only drops off & picks off once int eh evening! We were in Tower 3- 9th floor- and could hear music from an even in the main building from our building! Additionally, VERY LOUD thumping from the music at the pool DJ stand starts at 9 am sharp EVERY morning and plays until pool closing. No sleeping in on vacation at this hotel! My advice- stay somewhere else- literally anywhere else. Management was invisible. Assistant manager offered to meet but never showed up. Very poorly ran hotel. Sticking with the Disney Experience for now on- they could learn a lot of lessons from Disney service! Ended up staying 3 days longer but switched to a Disney hotel to enjoy the remainder of our trip.

We just wrapped up a fantastic weekend stay at Caribe Royale. As a family that travels often, we were incredibly impressed. ​Accommodations & Cleanliness: The resort is sparkling clean. Our suite was spacious, modern, and felt fresh from the moment we walked in. ​Activities: If you have kids, this is the place to be. Between the massive pool, the 75 foot waterslide, and the basketball courts, our 14 and 9-year-old boys were fully entertained. We never heard the words 'I'm bored'. ​Dining: The food is excellent across the board. ​Stadium Club: An absolute must visit. The atmosphere is incredibly fun and the food was exactly what we were looking for after a busy day. ​Calypso's: Perfect for casual poolside drinks and lunch. ​The Market: Super convenient for grabbing quick things, and grabbing ice cream here was a huge hit with the boys. ​The resort has so much to offer that you can easily spend the whole weekend right on the property. We will definitely be back!"

The hotel is large with 7 towers, it services a lot of guests and conventions. It seems that the personnel is quite overloaded with service calls, doesn't speak English at all, show up late or don't show up at all... like cleaning our room. We were gone for 7 hours and noone showed up. Also we asked for a duvet cover on our bed and noone knew what that was. Also we were asking to refill our water bottle, the coffee shop refused and made us buy water for $7 a bottle !

My family and I spent two nights here and really enjoyed it. Our first impression was friendly staff and beautiful entry way. My kids loved the interactive floor. The pool was nice. My 5 year old loved the slide! My 1 year old loved the splash pad and playground.. The rooms were nice. We got a two queen suite. Plenty of space for all of us and when the kids sleep we were able to hang out In the living room. The food there was really good! There were alot of gluten free options! We absolutely loved the sports bar. Great music and golf/sport simulator! There were alot of activities to do. Honestly My only complaints would be the walls are thin I could hear hear people running around jumping at night and the pools were a little chilly. But it's not a deal breaker becuse it was spring break and I have kids so I get it. We definitely will come back.

A Most Unfortunate Stay at the Caribe Royale, there's nothing Royale about it Dearest readers, Allow me to recount a most curious and disappointing affair that unfolded at the Caribe Royale this past weekend. Our party—six adults and 4 children—arrived with high hopes, having reserved not one, but two of the establishment's grand villas, totaling well over $2,600 for the stay. Naturally, we also secured a confirmed cabana reservation, complete with a confirmation number and a rather strict cancellation policy—one might assume such details would imply the cabana actually exists for one's use. Alas… this was not to be. After several attempts to reach the Fitness Center by telephone to confirm the cabana prior to arrival—calls which were answered by no one at all—we approached management upon arrival and the day of. There, with the calm confidence of someone announcing the weather, we were informed that our confirmed cabana reservation was “subject to availability.” One must admire the creativity. You see, this massive resort possesses a grand total of three cabanas. Yes, three. For a hotel of this size. It would appear the odds of securing one are roughly equivalent to drawing a royal flush while blindfolded. Despite presenting the confirmation email—complete with confirmation number and absolutely no language whatsoever about “subject to availability”—we were simply told there was nothing they could do. The grand solution offered for this royal inconvenience? A $100 beverage credit. A thoughtful gesture perhaps, if one were inconvenienced while purchasing a sandwich. Slightly less compelling when one's party is spending over $2,600 on two villas for the weekend and had specifically planned the day around the cabana reservation. To make matters even more dramatic, our daughter slipped on one of the painted walkways that had been generously soaked by irrigation sprinklers, sending her tumbling and slamming her head onto the pavement. Thankfully she is okay, but the scene would have rivaled any dramatic fainting episode in a Regency ballroom. In summary, while the Caribe Royale may boast impressive buildings and grand ambitions, its cabana reservation system appears to function more as a suggestion than an actual reservation. For comparison, we have stayed at the Hilton numerous times and never encountered such a whimsical interpretation of what the word “reservation” means. Should you visit Caribe Royale and wish to enjoy a cabana, I recommend bringing luck, patience, and perhaps a carrier pigeon, as the telephone seems purely decorative. Yours in mild disbelief, A formerly hopeful guest

Beautiful suite, hotel, grounds, and pool. Great service all around and excelletn food at Rum Bar!

This was our second stay at Caribe Royale and will definitely be our last. I *wanted* to like this place, but we've just had too many negative experiences. On our first stay, our child was injured by broken furniture in the room and housekeeping stole several items from us, but it was our second stay that pushed us over the edge. After a long day at the park, we returned to our Villa suite and quickly got our youngest to bed because we had a tour scheduled early the next morning. Afterwards, I went into the master bedroom and found that insects had rapidly infested our room, including the bed. It was NOT a small amount of bugs, and the more we killed, the more appeared. My husband went to the front desk to speak with the manager and the only thing she would offer was to have us move rooms, with no assistance, and no compensation; it really did not seem like she cared. After some pushback on my husband's part, she said she could give us $200 off for the night, which wasn't even half a night's compensation, and stated that was absolutely all she was willing to do. It took us hours to pack up all the belongings we had brought for a 10-day stay (including a fridge and freezer full of groceries), wake up our youngest child, take all three of our kids and our pet to a different building, unpack, and then get the kids back to bed. It was a massive inconvenience that took up our entire evening and left everybody exhausted the next day. If we're paying hundreds of dollars for a room so that we can be rested and enjoy our vacation, it shouldn't come with an insect covered bed and the requirement that we spend hours moving our belongings and our sleeping children. This hotel is just too big to care about individual customers. It feels like a drive-thru, where they don't care if you leave, because somebody else will be there next.

In the week that we have been here the entire pool area has been closed off twice, on the hottest days, due to private parties. We had planned a day by the pool today as it's too hot to visit the parks but it is closed again. We have been offered no explanation about why we weren't pre-warned about this and have been given no apology or compensation. The hotel itself is nice but we booked for the pool and haven't been able to use it. We could've stayed somewhere much cheaper if all we wanted was a place to sleep. The bus to the parks runs late everyday too. I'm unsure what the resort fee is for. It's a shame as we like the hotel and the pool area is beautiful, it's just a shame we're not allowed to use it! It seems extremely greedy of the hotel to make money out of the hotel guests and then also rent the pool out. If you want anything more than a place to sleep avoid this hotel.

We stayed in December in a two-bedroom suite during our Disney trip, and unfortunately, it was not a great experience. One important thing to know is that you have to be shuttled to and from your room to reach the main entrance. This makes things like DoorDash deliveries or grocery drop-offs very inconvenient. One evening we waited over 30 minutes to be picked up after being told we couldn't request a shuttle until we were already downstairs. We had to keep texting for updates, which was frustrating after a long day at the parks. The rooms themselves were also very worn and beat up (see photos). Overall, I wouldn't recommend this property for a Disney trip.

Caribe Royale Orlando is the kind of place that makes you immediately question why your house doesn't come with a separate living room, a resort pool, and a bar within walking distance. This all-suite resort doesn't just give you a room, it gives you space, dignity, and the freedom to drop your bags without tripping over them like a Disney dad after rope drop. The suites are huge, clean, and dangerously comfortable. You get a separate living area, which is perfect for late-night snacking, pretending you'll watch TV, or dramatically collapsing after a full day of theme park chaos. Beds are comfy enough to make you briefly forget how much money you spent at Disney that day. Now let's talk about the pool. This thing is less “hotel pool” and more “I might accidentally stay here all day.” It's massive, beautifully designed, and includes waterfalls, slides, and enough lounging space to convince you that sunscreen is now a personality trait. Bonus points for the bar nearby, hydration is important, and cocktails count. Location-wise, it's close enough to the parks to be convenient, but far enough away that you're not surrounded by screaming children 24/7. It feels like a calm oasis where you can recover, regroup, and remind yourself you're on vacation, not on a forced march through fantasy lands. Service is friendly and efficient, and the whole resort has a polished, relaxed vibe that says, “Yes, you're in Orlando and you're doing it right.” Bottom line: Caribe Royale Orlando is comfortable, spacious, relaxing, and just fancy enough to feel indulgent without being stuffy. If you want a resort that lets you enjoy Orlando and recover from it, this is the move. Highly recommended and your suitcase will thank you.

I really enjoyed my 3-night stay at Caribe Royale! It is a lovely property with large rooms that are nicely decorated and well laid out. I had a separate sitting area from the bedroom/bathroom. The furniture and lighting in the rooms was very nice. The pool area is beautiful, such a fun way to spend time relaxing at a resort. I really enjoyed the DJ Sequoia who played by the pool on Saturday. It was super fun to have music, although it was a bit loud. Food options at the hotel were nice and drinks were good. It was very nice having a microwave and a fridge in my room. A couple small issues: I wish they had decaf in addition to regular Keurig pods in the rooms. The walking trail that's one-mile around the property isn't yet done - it's still being built and I got lost on the last segment. Lastly, the activities desk cannot book tickets for solo travelers - just for 2+ tickets. That was a bummer as a solo traveler.

Excellent restaurant. #1 in Orlando. The Venetian. Staff was extraordinary! Thank you ! Will be back for sure. Excellent!

We stayed at the Caribe Royale Hotel recently over Christmas & New Year and very pleased with our choice. The hotel is immaculate. Lots of good facilities, pool, market, laundrette, stadium club sports bar and its own Starbucks. The room we had was 2 queen beds, bathroom with separate living area. In the living room you get coffee maker, microwave and fridge which are really handy. The room was serviced daily. Food wise, we ate here a couple of times and the food was excellent and plenty. Staff are helpful and polite. Nothing seemed too much trouble. The hotels location is spot on. 20 minute drive from airport. 10 minutes away from Disney, 20 to 30 minutes (traffic dependent) to universal. Over the road, there is a CVS and 7 11 so for those room essentials or snacks, handy to have these close by. The hotel offers a complementary shuttle service to Disney parks, we used once and was handy but we found Ubers to be reasonable a gave us the freedom we needed. The site is huge, with many areas we never went to. There is definitely something for everyone at this hotel and I honestly can't find a fault. We would highly recommend

Just finishing up a three week stay through Christmas here. We come to Orlando every couple of years and know the area pretty well. This is the first time we stepped outside of the Disney springs area bubble and we're a little anxious on it but we have so few regrets. The Caribe is a beautiful hotel the promo videos are literally bang on accurate. Very well maintained and clean throughout. Well staffed in all areas and staff are helpful and friendly at all times. Facilities are really good with plenty of access to seating in restaurants and cafes and bars. The pool area only got challenging to find a spot on the highest of peak season days when it was super warm and about to drop off temperatures so everyone was grabbing a last pool day. Rooms are spacious. Well equipped and our only bone of contention was the sofa bed which was uncomfortable. It was a driving reason to get the extra bed for our family of four but it wasn't any good for a long stay maybe a weekend break. We did see a couple of times mattress topper boxes in the bins in the hall ways so it probably wasn't just ours. The hotel is in a good location not too much immediately in walking distance but 8-15 dollars gets an uber pretty much all over. Parking is plentiful and it's central enough to easily hit the parks, outlets, international drive area in your own car or rental car. The hotel does have a Disney bus, it's good but limited to a few trips in and out of WDW a day which you can make work. We used it several times to get to the parks but often got buses back to Disney springs and then an Uber later that evening to the hotel. This was a little bit of a change for us as the Disney springs/hotel boulevard hotels do run regular all day shuttles. Overall fantastic hotel we would definitely stay again here. It was a big comfort jump for us and it definitely opened our minds.

Beautiful welcoming property that is very family friendly where no detail has been overlooked. The breakfast buffet was by far one of the best that we have ever attended. There is also a really awesome sports bar where we were able to watch Sunday night football with the whole family. There is a Starbucks on property and the valet attendants were also very nice. The facility is very clean and well kept!

It is all about my great customer service! Above and beyond Clyde! I am a One key member from Expedia.. he made sure that I got all my perks. I was here in 2019… this place is remodeled and shuttle service. Absolutely beautiful. The price is unreal for the holiday week. Best bang for the buck! Love it!

Just checked out of the Caribe today for the third stay in less than a year. 10/10 would reccomend. Customer service is on point. Hotel rooms are beautiful. I would recommend anyone to stay here especially if youre going to disney. Steve Brown has made our stay absolutely exceptional every single time. He is their number one employee in my families opinion. He makes us feel so welcomed and at home. We would come back over and over again just to see him and enjoy his service and company. Everyone needs to go meet Steve!

Horrible customer service.. went to check out and the landscapers had damaged my car interior when they were trimming the palm trees and blowing leaves, blew leaves and dirt. All in the inside of my car knocked over my coffee cup that was in my cupholder onto the seat, staining the seats. As I informed the front desk, they said there is nothing they could do since it was my fault that I left the sunroof open… Even though they charge $40 per night for parking in addition to the resort fee. I expected my car to be safe and not to be damaged… Manager did not even come out to speak with me. Ruined my trip. Now I have to pay for my interior to be cleaned because of their neglect. They should have shut that part of the parking lot off if they knew they would be trimming trees and blowing dirt around customers cars! Unacceptable.

Caribe Orlando was just amazing David who is the manager made our trio extra special He switched our toon to a higher suite and made sure we got bio turn down service!! I would come back!! Great location Beautiful pool and very close to the Disney attractions I give it 5 stars

My wife and I had the absolute pleasure of staying at Caribe Royale Orlando this past weekend, and we both left completely blown away. From the moment we checked in, the hospitality, professionalism, and genuine warmth of the staff set the tone for an unforgettable stay. As Disney Annual Passholders, we typically stay on Disney property to take advantage of their discounts—but that will definitely be changing moving forward. We were thrilled to learn that Caribe Royale also offers a Disney Annual Passholder discount, along with FREE shuttle transportation to all Disney parks and Disney Springs, making it an incredibly convenient and value-packed alternative. Our room was stunning—spacious, immaculate, and exceptionally comfortable. The attention to detail throughout the resort was evident everywhere we went. The pool area deserves special recognition, not only for being beautiful and relaxing, but for the outstanding service. Rolando and his entire pool staff were phenomenal—always cheerful, attentive, and genuinely invested in making sure guests were having an amazing experience. That level of service truly stood out. And then… the food. UNBELIEVABLE. Honestly, some of the best food we've ever had at any resort—yes, even rivaling our Sandals honeymoon. We were lucky enough to dine at: Calypso's (the Crab Tostadas are an absolute MUST), Tropicale for breakfast (fantastic start to the day), and Stadium Club for dinner, where we caught an Orlando Magic game—the atmosphere was electric and an absolute must-do for sports fans. Overall, Caribe Royale Orlando is a true hidden gem. Incredible rates, outstanding amenities, world-class food, exceptional staff, and seamless transportation—what more could you possibly ask for? We cannot recommend this resort highly enough and will absolutely be returning. If you're even considering staying in the Orlando area, do yourself a favor and book here. You won't regret it.

This hotel is big and looks lovely bright and clean. The location was good for us to travel to universal and get to various other locations… we hired a car to get about and never had an issue finding a space in the car park. We didn't eat in the restaurants but had a few cocktails around the pool which were very strong so good value!! The main pool is nice to relax around. There is a supermarket on site which is expensive but the pizza they make is lovely. Overall due to the size you do feel and remain invisible to the majority of staff. Our bedroom was clean bright and a decent size but you could hear all the noise from the roads outside and also from anyone walking past so they don't feel private at all. We had a great holiday and this hotel was a good base but something about it just missed the mark for us and we wouldn't stay here again.

Hotel was clean, multiple dining places, nice pool and hot tub, gym was real nice for a hotel. Local dining off site available close by, staff was friendly. Rooms real nice. Very pleasant stay. Would recommend.

We had a high‑end experience at this beautiful hotel, complete with excellent dining and outstanding amenities. The room was pristine, modern, and incredibly comfortable — a joy to stay in. While the food wasn't the most affordable, it was beautifully prepared and felt worth the indulgence. The staff were warm and attentive, and the pool was exceptional.

This was a trip for my son's birthday. We were really excited about this stay because of the grounds and spacious rooms to accommodate my family size. However, when we got to our room we had dead bugs in the bedroom. Went the desk and got our room changed immediately with the parking fee refunded (which is the reason for the 2 star or it would've been 1). We were heading to Disney the following morning and had a breakfast reservation for 12 people. Went to shower and we had no hot water. Someone from maintenance came right away and tried to fix the problem. While he was there he had to take off the entire handle from the shower because it was out on incorrectly (not to mention the detachable shower head was absolutely disgusting with green and blue slug on it. Wish I had a picture for reference). Maintenance had to come back while we were out because they had to still fix whatever it was and we still had no hot water. We missed our reservation and had to pay the fee to Disney for a no show PER PERSON. When we got back to our room we had a note letting us know someone had fixed the problem only the problem had not been fixed. My husband went down to the desk and was told there was no manager on site because it was the weekend to give a call tomorrow that the person was really responsive. They told us because we booked through a third party they couldn't help us. My husband called the next day, no response. Followed up twice there after and still no response. Have yet to speak to a manager! Unfortunately after a 2 day stay going to Disney parks my family was unable to take a hot shower and my 3 small children had to stand there freezing while I tried to give them a quick rinse in ice cold water. We were so hopeful for this hotel as it would've been our hotel of choice for any future stays in Orlando.

⭐️ 1-Star Review: Serious Failures in Communication, Guest Treatment, and Provision of Paid Amenities Our recent stay at the Royal Caribbean Palace Orlando was profoundly disappointing and fell significantly below the standards reasonably expected of a hotel of this scale. As fully paying guests, we were informed on the morning of 18 November 2025 that the main pool area would be closing at 12:00pm for a private event. This was the first and only communication provided to us. It is important to note that pool staff confirmed they themselves had only been informed that same morning, indicating a clear internal communication failure. In contrast, reception staff attempted to claim that guests had been notified previously, a statement contradicted not only by our experience but also by multiple other guests who voiced similar complaints and confirmed they had received no prior notice whatsoever. For a property with over 1,300 rooms, the reliance on a few pre-printed notes at reception cannot reasonably be considered adequate guest notification. As a result of the closure, we were redirected to an alternative pool near the villa area. The facility provided was wholly unacceptable: it was unmanned by staff, offered no access to drinks or basic guest services, and the pool itself was in visibly poor condition, including mould, cracked surfaces, and an active amount of wasps and hornets. These conditions raise both hygiene and safety concerns. We had paid in full prior to arrival for the advertised amenities, including use of the main pool, and it is entirely inappropriate to restrict access without meaningful notice or suitable alternatives. Following our complaint, we were offered either a complimentary meal or a $150 rebate, the latter of which must be claimed through our travel agent after returning home—an additional inconvenience. Only after reporting the unacceptable state of the villa pool were we then offered access to a pool at a separate hotel down the road, which further demonstrates the lack of adequate on-site provisions. Overall, this situation reflects serious deficiencies in communication, operational planning, and guest care. The disruption to our stay and the failure to provide the facilities we paid for resulted in an extremely poor end to our holiday. Based on this experience, we cannot recommend this hotel and believe prospective guests should exercise caution when considering a booking. Furthermore, the photos we took and have attached are of the very pool area we were directed to use, despite the fact that the private event at the main pool did not begin until after 4:00pm. This unnecessarily deprived guests of facilities that were paid for and remained unused for several hours.

Comfortable and clean enough. Was able to enjoy the sun. It's a resort so not as relaxing due to crowds and it's as expected.

This is the third time my best friend and I have stayed here for a girls trip. We plan on making it an annual thing. We just love it there and never want to go home! So many resturants and places to get food or drinks. Wonderful pool and pool bar. Service right where you sit by the pool. Very clean hotel for so many guests, 5 stars for housekeeping. All the staff are friendly and helpful. Valet service is excellent. Only negative this stay was some of the staff in the Stafium Club and Calypso Bar seemed to be overwhelmed as the were understaffed which made for a long wait time to get anything. Otherwise exceptional! It is on the pricey side with all the added fees but well worth it.

I came to the Caribe Royale on a business trip for a convention being held at thw hotel amd brought my hisband along. It was such a wonderful experience! I highly recommend visiting! The pool and hot tubs stay open late until 11:00. There are several restaurants and bars that stay open late as well witj excellent food and drink options. Everything is very walkable. We were bummed that the waterslide was closed the day we left so we didn't get a chance to check it out. The pool is heated ehich is really nice especially in October. The hotel is so nicely maintained and sparkling clean. The flamingo scavenger hunt was a fun little touch. We enjoyed checking out the hotel to find them. And I can't forget Mr. Steve!!! Steven Brown out by the pool. He has been with the hotel since the day they opened 29 years ago. I saw him interacting with a mom and her young daughter as he wished them a safe trip home. Clearly he had made an impact on them during their stay. He was so kind to offer me a towel and water. You don't see hospitality like that often anymore. It was refreshing to see someone who loves their job. Be sure to say hi to him when you're there and enjoy your stay!

Went to the Caribe Royale and had an absolute blast. The pool is huge and tons of fun. The service was amazing, especially the pool-side service we received from Steven Brown. He was super friendly, funny, amd always made sure we had towels and chair covers. He truly made this trip one of a kind! Thank you!

Absolutely great service at Pool Bar. Also a mention to Steven on the Pool deck for really taking care us👍☘️💯 Great place !!!

Great experience as always. Steven on the pool deck did was wonderful. Food was amazing. Can't wait to return in December.

I stayed at the Caribe Royale for the first time in September 2025, and it was an enjoyable experience. Because I was attending a Conference held at the resort, I didn't have time to experience all that is available, but what I did experience was excellent. The facilities for the conference met our needs perfectly. We did eat at the Stadium sports bar. The booths need to be made a little bigger, but the food was great and the service was very good. The Marketplace is worth a visit - an interesting variety of goodies for light take-out. I enjoyed my stay at the Caribe Royale.

I very much enjoyed my stay here, staff were very friendly and helpful, room was nice and very comfortable, I loved the pool and hot tub was great!

Book through Travelocity. This is my third time standing at this resort (2017, 2023, and 2025). Very clean and spacious rooms. This is the first time I had to pay for parking. That caught me off guard ($35 per night or $45 per for valet). No need for valet unless you want to pay the extra money. Don't like paying park when I also have to pay resort fees. Don't spend much time at the resort, going forward I'll look for hotels or resorts with fee parking.

Really enjoyed this hotel. Staff were very good, although Market staff could have been a bit more smiley and friendly if I'm to be completely honest. Room was really clean and was attended daily. Walk in shower was a bonus. Fabulous pool, but the downer was the constant rap style beat that played throughout the day, so don't plan on having a snooze. This went on into the evening and was really annoying for many people. A music change would be nice!! Food is excellent but a bit pricey for what you get. We did tip staff, but there is a service charge added automatically and I can see this would be a problem if you are on a budget. Pool staff were fabulous and so friendly, as were bar staff. Would stay there again, just buy some different music !!!!

Very nice hotel asked for an accessible room close to lifts as I am disabled. Firstly rooms are as far away from the lift as you can get 3rd from the end. Secondly how can this be an accessible room with a bath tub ?? Lots of grab rails but are struggle to get my legs into the bath for a shower. Rooms are very spacious and clean as the hole hotel is spotless. Don't get a room overlooking the pool as loud music is played until 10.00pm

Great experience on our first time visit to Caribe Royale! Majella and Carolina were amazing and the entire staff provided excellent service!! The cabana was perfect to spend the day by the pool. We will definitely be back!

We can't thank these incredible team members enough — they truly went above and beyond to make our stay unforgettable. Alexis, the VIP ambassador, greeted us with a warm smile and genuine kindness. Angela, the manager from Venetian, was truly incredible — so caring and sincere. Our lovely server Anouar from Morocco made every meal a joy, and Jefri from Rumbar — what a guy! Anne, our server from Tropicale, was a delight. William from Calypso was amazing, and Danieliz, the manager, was an absolute gem who made us feel right at home. A special thank you to Marie, our room attendant from Haiti. She was so thoughtful and kind — we've traveled around the world, and this was truly one of the few places where every single person made us feel so welcomed, cared for, and appreciated. Our stay may have been short, but it was filled with unforgettable moments and incredible memories. We truly can't wait to come back. We hope these outstanding staff members are recognized for making Caribe Royale one of the most friendly and welcoming resorts in the world. We are forever grateful.

Ok so we are here for two weeks our 1st week so far first the good points. Nice pool. Clean nice size room with fridge and microwave. Comfy beds. Shuttle to disney parks easy and fastThe guys at the check in were fantastic very polite and a speedy check in xxx thanks guys xx other hotel staff are the same ? Well some are ? Ok now the BAD. We went to the market for food and snacks to be told they dont accept cash? And they had no change????? I explained i can pay the exact amount but they insisted it was card only ??? I was told i could not have the goods unless i have a card.. this is extremely lazy behaviour from the staff who are paid to serve you it was bad.. a hotel that does not want cash??? This also happened at the stadium club bar when we first arrived we ordered drinks and food at the bar to be told it was card only and they did not take cash ??? So again we left without drinks..my wife spoke to a manager or somebody in charge who was not happy with the cash situation.. so if you are planning on stopping at this hotel beware as a few places wont serve you if you have cash. Ohhhh the starbucks and the little shop are great they have no problem with cash at all.... i will update on our 2nd week at this hotel as we stay xx

This is the second time I've stayed at the Caribe Royale in Orlando, and both times were incredible visits. Both visits were for professional pool tournaments that the resort was hosting, and it couldn't be a more perfect venue. The hotel and resort itself are very clean, and the staff all around was nothing but friendly and accommodating each time. The centrally located pool makes it nice and easy to get outside for some sunshine and fresh air between matches, and the dining/drink options right on site offer a good variety at reasonable resort prices. The rooms are all suites to my knowledge, and offer plenty of comfortable/clean space for an individual or multiple people. The resort itself is a quick drive/ride-share to grocery stores and other restaurants, and is about 10 mins to Disney Springs (downtown Disney).

Great expérience, but Yesterday i had an awful réception at the Venetian restaurant by a young girl . I went to dinner with my wife and my kids ,the restaurant was empty around 9h00 pm in the evening, but the girl over the front desk ,put us just besides the door of the kitchens, and explain me the restaurant Will be close soon. I m élite traveller member ,it' s the first time that im received a such treatment ,i m asking to change the places ,and then thick over that accepted ,fortunatly German was a good guy makes me apologies for this bad behaviour. I used to spending a lot of money and times for my vacations ,it' s was a pity to found this kind of personn ,without sens of professionnalism working over such range of hotels Regards. Stephane Didier Nengol.

Very nice place to stay. Was at business conference with my wife and was very pleased with everything. Suite was very spacious and comfortable...beds were very very nice. Restaurants inside all had wonderful food..smash burgers..wraps...excellent food and also had a sports bar with many tvs and virtual driving ranges...pool was very relaxing and refreshing...hallways were very clean..I will recommend to all in the future and will stay again if I'm in the area next conference.

This is the second time we have been to Caribe Royale. The reason for our return can be attributed to one person- Steve Brown. He gave our kids so much attention and was so kind to our special needs young adults. They absolutely love him! Thanks for all you do. We appreciate you. And we'll be back!

We celebrated my husband's birthday -at staycation- at the Caribe Royal. It did not disappoint. The Ventician Chop House was wonderful - service, food quality, price and over all experience was memorable. The room, staff, amenities, are worth every dollar. I recommend to everyone. Be sure to visit the MarketPlace. They have wonderful desserts.

Stayed at Caribe Royale Orlando – Housekeeping was very inconsistent, with rooms left uncleaned several days. The shuttle service back from Disney was often late — from 30 minutes up to 90 minutes — with no clear updates. Also had unexpected charges at checkout that the front desk could not explain. Disappointing overall.

My son and I stayed here in April 2025. The room and property was very clean. We enjoyed our stay and had a great time. It is a large property but it was well staffed and we found everything we needed easily

Nice resort, but there are a few caveats. The parking is exorbitant. $34/nt is ridiculous. There are NO umbrellas poolside, so you are just stuck laying int he sweltering sun without shade. I had a king suite and the AC simply didn't do a good enough job. There was always water being tracked into each building because of the central location of the pool, which was definitely a slip hazard. The thumping music at the pool starts at 9am on Saturday, which is about 2 hours too early. The fitness center is nice, but the equipment needs maintenance and/or upgrades. The pulleys on the machines are not smooth anymore and it's noticeable. The food in the Market (the general store open until 12am) was extremely expensive. $6 for a small water. Otherwise, the resort is clean, smells great, the staff was friendly. The food at Calypso (the poolside restaurant/bar) was good and reasonably priced.

I had a really awful experience at this resort that I need to share. Just hours before our flight, I found lice in my daughter's hair. I rushed to the pharmacy across from the hotel to buy shampoo, but then I had to wash her hair in the cold shower next to the pool because the hotel staff did not offer us any bathroom or an appropriate space to handle the situation. It was incredibly stressful, especially since we were supposed to be enjoying our vacation. What made it worse was that after I reported the issue, the hotel took 72 hours to tell me that our room was clean and insisted we didn't get the lice from them. This denial was shocking and frustrating, especially since I was dealing with this problem right there at the hotel, and the staff showed no concern or support. On top of all this, we were charged an extra $38 a day for room cleaning, which I thought would include a proper standard of hygiene. That was not the case. This place seems to only care about its own profits and makes no effort to ensure the comfort and peace of its guests. It doesn't feel like a relaxing holiday resort at all; rather, it resembles a one-star roadside motel where people come and go for just a day, using the pool and gym facilities without being actual guests. I can't recommend this place. The lack of support from management during such a distressing time was completely unacceptable. If you're looking for a resort that truly cares about its guests, look elsewhere!

Definetley, worth the price. Would stay again. BUT the TV in the bedroom wouldn't work. Otherwise it was great. The food was good, the rooms were clean, the pool was really fun, there was a great DJ, check in and checkout were easy, good location, and we had a great time!

We stayed here last August and it was a five-star experience. It's a gorgeous hotel and I wouldn't hesitate to stay here again when we come back to Florida. I will gladly recommend this hotel to anyone. Thank you for a memorable stay!

“I can't rave enough about my stay at Caribe Royale! The rooms are incredibly spacious and the pool area is beautiful. I highly recommend dining at the Venetian Chop House—the food is absolutely amazing. The entire staff was wonderful, especially Heri-Dann Soto and Samantha Gatza who went above and beyond to make my stay exceptional. I can't wait to come back!”

We will stay elsewhere next time in Orlando. The property is nicer in the photos. The room was spacious but bathroom very small, the door opens inward so you have to maneuver yourself to fit through. The toilet ran for at least 20 minutes after each flush. The pool area was a free for all - be aware that the part where the waterfall is, is 6 ft in depth and is quite chaotic. A lot, and I mean a lot, of unsupervised children swimming and jumping in. If you have children please watch them carefully, I can see this could be dangerous. My child is a strong swimmer but I could not fully relax - it didn't appear anyone was actively watching their children. We wanted to relax in the hot tub after a long day at Universal, but both were taken over by at least 20 teenagers and children just sticking their feet in. We asked a pool attendant if we would be able to have a turn, he said yes let me get security. Nothing ever happened, they remained in there for hours. It's frustrating that they have posted rules but don't enforce them when we paid a lot of money but were unable to use the amenities we wanted to. The fees you will be charged are atrocious. The lines to get out of the parking lot are also very long when everyone is trying to leave. The other amenities offered were lackluster-bikes were worn down, only one fishing pole, and each time we tried playing basketball there was no attendant at the sports court to accommodate. It felt really like a bait & switch. We did enjoy the ice cream at Kelly's each night.

The entire pool staff was Great Rolando and Steve… Always a good easy get away for the family…………………………………………………………..

I went there for my second time attending a Martial Art Tournament. I want to let you know that is is a very nice hotel. Broad rooms , good illumination, and a nice view (Tower 2). The hall is beautifully decorated. The staff always willing to help. Pool area outstanding. There are several restaurants but I boight groceries from The Market insude the hotel with good variety of foods. I highly recommend the Caribe Royale no matter the type of the activity you attend.

This is our second time staying at the Caribe Royale as a family of four. We weren't planning on staying here this holiday, but we had an issue with our reservation & needed to switch last minute. We stayed in a family suite with two queen beds and a separate room with a queen sofa bed (I say bed loosely because you may as well sleep on tile). The resort is beautiful, the suite is spacious, and the pool slide is so much fun for the kids. We hate that there's no breakfast & the parking fees are outrageous, but honestly, those aren't dealbreakers. Here's my issue. There's something about the staff & customer service that's concerning. On the night we checked in, we went to the restaurant by the pool. This is the second time I felt like a server at the restaurant tried to get a little too close & personal with our daughter. Then after that, I didn't swim, but stayed close to our lounge chairs/belongings while my husband swam with both kids. They eventually wanted to check out the playground & splash pad, too so we did walk away a bit. We were probably there 45 minutes & the pool was still very busy & full of people. Somehow, all of our belongings were there… but my son's Stitch crocs were missing. We looked everywhere. Didn't see any staff. Went back to the room. I came back down by myself and noticed a gentleman picking up trash & pushing chairs around. He saw me looking under everything but never offered to help. I went to the front desk where I saw the young lady who checked us in. I shared that if these were my sandals I wouldn't care, but my son has autism, he's particular, and he needs these shoes for our trip. She said she could call “lost & found.” She then said nobody turned them in & gave me a card with a QR code to report a lost item. I said I didn't lose anything; these were stolen. I told her I wanted to speak to a manager because I didn't feel like we were safe here. She kind of stared at me with no emotion. I asked about pool security footage. She got on the phone again & now all of a sudden they were located. When I returned to the pool deck, the same gentleman I had seen was standing near a huge bag of people's belongings. Since the pool is still open & busy, I'm not sure what gives anyone the right to walk around taking things & packing them away? Seems like that would be done after close? Unless you're trying to take advantage of guests? When I approached him, he opened the bag for me & I 100% could've claimed anything that belonged to anyone—he didn't ask. We did not return to the pool for the next four days despite how much my children enjoyed themselves.

The resort looks really nice. We were there for a 4-hour conference and did not stay the night. It was $39 for parking; Parking was extremely expensive and limited. We found one spot way out back past the pickleball courts. That fee should be criminal.

When checking in they said my room was ready but because it was before the official check in time I would be charged a $75 fee. This created a terrible start to staying at this "4" star resort.

TBH I only went there as I had an ambition to go the the Kennedy Space Centre and my travel agent booked me in here. Not my type of hotel at all I admit, but the room was excellent,clean with a very comfy pool. There were food options for all tastes and the restaurant was very good and Sally our server was top notch with the spaghetti ice cream and strawberry coulis memorable. Pool towels were hard to find later in the day and sunbeds were bagged early on. I didn't try the pool but the disco music was irritating and unnecessary. However a big negative was the attitude of the reception staff. for when asked to book a taxi to the airport the response was " We don't do that , book an Uber". Not good.

The over all hotel was very nice. Designed a bit strange and difficult to navigate to get to the conference center. But the reason we will NOT go back is when you try to leave there is a gate you have to go through. They check to see if you have paid to park. However, when 1200 people get released from a conference at the same time, there is a line that forms because of this process. It took us 45 minutes to get out of the parking lot. this is not a very customer service friendly process and we will NEVER stay again because it. There are too many other hotels around that do not have this ridiculous policy.

This is an excellent hotel in a prime location for all the parks. All the Disney parks are between 10-15 mins drive and Universal around 25 mins (not accounting for any traffic of course). Walmart a 10 min drive as is other supermarkets such as Target etc. Check in was simple and we parked no issue. Some days were busier than others and we were a little further away from the tower but never failed to get a spot. Booking through virgin meant parking and resort fees were included which you need to check as if not parking would be expensive. The room was fine (floor 9 tower 1) and was cleaned daily although sheets were not changed. Room was spacious with a lounge area that had it own TV, two queen beds and shower room. Air con was good, no more noisy than any other air con in hotels. View from room was nice especially in the storms. The hotel itself is clean with many different dining and drinking options. Starbucks on a morning was a godsend although the weekend saw the queue for that leading to an hours wait. Pool area was fine. We were there over memorial weekend and that Saturday and Sunday was extremely busy at the pool. But other than that sunbeds were plentiful and towels on tap. Buying things in hotel are pricey as you'd expect. There is a CVS across the road and an absolute gem of a pizza shop where you'll pay half of what you would in the market inside hotel. However for ease sometimes the hotel market was ideal, especially the cakes and ice cream. We ate at the Stadium Bar which was nice. Usual burgers etc but all done really well. Again, not the cheapest but worth a visit. Staff were excellent and attentive and the place was kid friendly. Be warned the kids menu portions are not far off adult sizes!! Just be mindful of hidden charges. Don't use the water in the room that's provided as they will charge you $14 to replace it. Head over to CVS and buy bottled water for a fraction of the price. Overall we had a fantastic stay at this hotel and would return as well as highly recommending it.

Great experience. Good food, good drinks, friendly staff, GREAT pool atmosphere except for the jerk who brought and broke a glass bottle to ruin it for everybody. Stadium Club was great. An overall great experience with my 21-year-old son.

Very beautiful resort. Friendly staff. Clean. Felt like an island vide. Food from restaurant was good. Small market on the resort. 1.5 miles from Disney World. Pools and surrounding areas were cleaned several times a day. If you have a rental car you can park it on the property. Check was easy and quick.