ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Kissimmee-Lake Buena Vista South Inn & Suites, Kissimmee

3484 Polynesian Isle Boulevard, 34746-4654, Kissimmee, United States - See on a map
Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites - Hotel Exterior at Night The Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites is ideally located in the center of Kissimmee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. Our smoke-free hotel offers free full hot breakfast buffet, free scheduled shuttle to all three major theme parks, free high-speed Internet, and 24-hour business and fitness centers. Our hotel meeting rooms total 1,100 square feet. We are AAA 3-Diamond appointed, and we are also an official Walt Disney World Good Neighbor® Hotel, located only 2. 5 miles from the main entrance to Walt Disney World® Resort. Our hotel provides a free scheduled shuttle to Epcot. From there, transportation is available to other Disney attractions. We also have a free scheduled shuttle to Universal® Orlando, SeaWorld® and Lake Buena Vista Factory Stores. With our convenient location you'll find numerous restaurants, shops, and attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding package, mini-fridge/microwave and premium cable television channels. For a real treat, our two-room junior suites offer a king sized bed, separate living area with sofabed, work area with ergonomic chair and wet bar with mini-fridge and microwave. Enjoy many hotel amenities including a heated outdoor pool and whirlpool and game room. We have no resort fees, free parking, free full hot breakfast buffet, free Wi-Fi, only 2. 5 miles to Walt Disney World®, free scheduled shuttle to/from Walt Disney World®, Universal® Orlando and SeaWorld®.

Best Western Plus

Hotel Kissimmee-Lake Buena Vista South Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
GreenLeader Bronze
 
based on 92 guest reviews
NOTE ISSUED
Excellent
48
Very Good
24
Average
9
Poor
6
Terrible
5
REFER TO NOTICE
Business Business
5
Couples Couples
26
Family Family
50
Friends getaway Friends getaway
4
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel great stay"

5
donjuan117, Pennsylvania 23/05/2019

Ive stayed at other Best Western before. But this Best Western gave me and my family the best experience. From the hostess Katerina i believe is the name if i got it or spelled it right, she made us feel like family. This best western accomidated my family request put us in a floor we like and room was great the view was great and most importantly piece and quiet. I will definitely will be staying at this location again. Besides universal resort this best western was great.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Donjuan117, thank you for your wonderful review. We couldn't be happier that you enjoyed your stay with us at the Best Western Plus Kissimmee. We do our best to make your stay a pleasant experience. We hope to have the pleasure of welcoming you back again in the near future.

"Pretty outside but inside and amenities is lacking"

3
sights2see6, boise, idaho 22/05/2019

The outside is very pretty, the lobby is modern and nice but the room it self is only ok. We stayed there 8 nights and each night after being out all day and having room service make up the room, we always had to get more towels. They were always shorting us. One day we had to get more Kleenex because they didn't refill it. It was frustrating. The shuttle was a nice amenity but it had its down falls too. We took it 6 days in a row to Disneyworld. It picked up at 8:10 am at the hotel and you are the first of 7 pickups. Which it is good to be the first pickup because you get a seat, the bus gets full. It is suppose to drop you off at Epcot but only one of the 6 days did we actually get dropped off there. All the other days we got dropped off at Hollywood Studios which is harder to transfer from. Because you can only take a Disney bus from there, which comes every 20 min. So, because of all the other hotel pickups the shuttle does, you don't usually get to Hollywood studios until at least 9:10ish. Then since you have to transfer from Hollywood studios it makes you even later getting to the parks. I asked why they didn't drop us off at Epcot but they had no answer. Ugh..frustrating. They only pick up twice from the hotel at 8:10am&11:30am. They pick up from the transportation center at 7:55pm&11:00pm and Epcot at 9:00pm. Expect to leave a tip for the drivers because they have signs posted all around the bus wanting them. So, if you want to be at the park before they open or even when they open, don't stay here and take the shuttle. Transportation around Disney is very aggravating as is without them making you late and not dropping you off where you are suppose to be. I would not stay here again if I needed a shuttle I would stay at a place with a one hotel shuttle with more pick up times. Now back to the hotel. Their continental breakfast was good the first few days, with pancakes, potatoes, eggs, sausage and the normal stuff. Unfortunately, they served the EXACT same thing every day and we got very tired of it. The best thing about the room was the bed and pillows they were very comfortable! The air conditioner worked well too. There is a Walmart 5 to 10 minute walk away. There is also a few fast food restaurants a 5 to 10 minute walk away. The neighborhood is a little shady so if you are a single female I probably wouldn't feel comfortable walking there by yourself.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback. We're glad you like our facility however, we're sorry you were unhappy with the transportation service. We appreciate you recommending us and we hope to welcome you back for a better visit. Thank you for your business.

"Nice hidden gem"

4
Nikkimef, Miami, Florida 18/05/2019

We found this Best Western by accident, because we were very dissatisfied with a vacation home we rented and had to move out right away. We had stayed in the area before, but did not know this property. It is just off a main road, but extremely close to shopping and restaurants. Extremely friendly staff and the double queen room was very clean and comfortable. We will certainly return to this hotel and have put it on our favorites list as a Diamond member.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Nikkimef, thank you for taking the time to share your review on TripAdvisor. We appreciate you recommending us and we're thrilled you enjoyed our facility and surrounding area. We look forward to your return!

"Customer Service"

5
Paradise22937150024, Davenport, Florida 13/05/2019

HiI'm a Elite Diamond member and have stayed at the Best Western Plus Kissimmee Lake Buena Vista South Inn and Suites for a little over a week and I have had the best help. First off my check in was very good even though it was not thru Best Western and then I was surprised to be upgraded to a very nice suit by the Manager on my second day. The staff was and is very respectful especially the young lady that is German I finally got her name and it's Katharina. M she went out of her way to make sure everytime myself or my boyfriend came in to say hi ask how are day or night is. Never did she have any problems with multi tasking with the phone ringing or having 10 people waiting for her. She NEVER got stressed out at least she never let it show. When you asked for something she didn't make you wait around you could go to your room and it was brought right up. I travel a lot due to my boyfriends job and I have to say. Anytime he works in this area I will be staying at this hotel. Not just because of the service also because it is very clean updated friendly atmosphere and they really try to make you feel like your at home. The two rooms I was in was very nice, breakfast was good and housekeeping staff are very sweet and nice as well. The manager her is a very sweet young lady and goes out of her way to help as well she doesn't just stay in her office and not help. I forgot about the young lady that has only been here a few months and she is very nice and helpful to she is just getting used to the Best Western way since she has worked for other places. But I just wanted to take a little time and let you know that this Hotel is a home away from home and I really enjoyed my stay and many more to come. Thank you again to all the staff and especially the young German lady Kathavina that did go above and beyond for me. Thank you, Angie Fincannon

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for reviewing your stay at the . It is a pleasure to know you had an enjoyable experience with us and loved our customer service. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

"Great breakfast, clean, comfortable and safe"

5
Curious42865876846, Queensbury, New York 09/05/2019

Very nice little pool . Just across the street we found a great bar called Cheers. Spent a few entertaining hours there. It's only about 200 steps away, very friendly place.also a market a stones throw from that.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We're delighted you enjoyed your stay with us and that you like our location. Thank you for your business! We look forward to seeing you return next time your in the area.

"Very surprised with the quality and services"

5
User 08/05/2019

I thought Best Western was a basic chain of hotels but to my surpirse the hotel had everything I needed and more!. Children under 18 are free, I went with 3, so I took a room with 2 queen beds, very big and comfortable. the toilet was a bit old, but rest of hotel was very good, with gym, gaming room, swimming pool and jacuzzi. kids loved it, and breakfast was a very complete buffet with pan cakes, bagels, scrambled eggs, fruit... as I said, really suprised of the good quality, I strongle recommend it. My teenage kids loved it.

"Very happy with our stay"

5
momx4frompa, Philadelphia, Pennsylvania 07/05/2019

This hotel was very clean and the front desk staff was friendly. The pool area is beautiful with nice landscaping. The water in the pool and hot tub was very clean (and I am picky with hot tubs). The property is also very well kept up with. The breakfast was nice. Overall, very happy with our stay. It's nothing super "fancy", but for the price, I have no major complaints. The only negative thing I have to say is the breakfast was not ready by 6:30am. It was only a problem on our check out day. I wanted to have a chance to eat quick and leave to drop off our rental car, but the food was not out until 6:40/6:45. I know it's only 15 minutes, but when every second counts, it's kind of a big deal. I did enjoy my stay and would still highly recommend this property! Would stay there again, but just plan accordingly with breakfast time.

"good value for the money"

4
User 27/04/2019

The hotel was clean, accessible, easy to find, and large. I'd read complaints about the breakfast not being ready on time and assumed they were by fussier travelers than us- but alas this was also true in our case. The yogurt and oatmeal should have been ready by the promised start time and not later. And a little variety in the eggs department- bacon or turkey sausage or grits- versus just sausage would've been nice. otherwise fine. i'd go back.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to review our establishment. On behalf of our entire team, I would like to thank you for being our guest and we hope to see you return in the future on your next visit to the area.

"Get what you pay for"

2
davelinx, London, United Kingdom 24/04/2019

Have to be honest that after the first 2 legs of our holiday my hotel choice in Florida was price driven. The hotel itself is clean and in a good location to travel to any of the parks and if that's what you're looking for it's perfect. Unfortunately there are no extras here, with the advertised free breakfast being very poor quality and choice. We ended up there once and didn't go back. The pool is quite small and seemed to always be full of leaves or rubbish and the number of sun beds is around 10, so even a semi busy day and it's full. I also found the staff quite dismissive. Overall this was a real disappointment and I wish I'd paid a little more for a different hotel

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. what you experienced is not acceptable by our standards. Thank you again for your feedback as this helps us to improve the experience for future guests. We hope we have a future opportunity to restore your confidence in us.

"Okay"

3
User 24/04/2019

The hotel is nice. The rooms are very small. The place is clean. They have 2 elevators and the hotel is very big. We ended up taking the stairs. The elevator also took a long time to open. The hallways were very warm like they had no AC on

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback Kymberlyeiss. We're sorry the elevator took a long time to open but we're pleased you enjoyed your stay with us. Thank you for your business and we look forward to seeing you return.

"Good Spring Break Trip"

4
newstarr411, Pembroke Pines, Florida 23/04/2019

I booked this hotel for a trip to the parks to celebrate my birthday. At first I was a bit nervous about staying in this hotel since I hadn't stayed at a Best Western before. The reviews were positive, but I was still a bit anxious, because on previous Orlando trips I've visited hotels with positive reviews that were actually lacking in a lot of areas. Thankfully, this was not the case with this property. I believe this is a newer hotel and it definitely shows. The hotel is modern and the lobby is stylish and clean. They placed us in a room near the elevators, which made me nervous at first, but thankfully, there wasn't a lot of hallway noise during our stay and I don't recall hearing the elevators either. This could have been because of the time of year so it may be a different story during the summer. The hotel is also located close to a lot of fast food restaurants as well as a Publix and a Walmart. Our drive to Disney was usually about 11-15 minutes depending on the traffic. There was some construction going on around the hotel, but I didn't hear it. The room was comfortable and had the features I enjoy at a hotel (mini-fridge, microwave, flat screen TV, and a coffee maker). The breakfast was also pretty good, but I was disappointed that they had a pancake maker instead of waffles. Overall, it was a good experience and I'd probably stay here again for the right price.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest. We're thrilled you enjoyed your stay with us and you like the surrounding area. Thank you for your business and we hope to welcome you back.

"A very nice reasonably priced place to stay"

5
MILESC046, Halifax 19/04/2019

We stayed for 3 nights and thought it was a great place. Restaurants, Walmart, and factory outlets stores all within a 5 minute walk. The staff from the cleaning crew to the front desk to the people making the breakfast were very friendly. Breakfast for us was around 9:10 am every morning and we really enjoyed it, the only issue we had was left side of the toaster did not work. The pancakes, bagels, and eggs were delicious. We swam in the pool every night and found it, along with the hot tub, to be very clean and relaxing. The rooms were made up and cleaned everyday without any issues.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to leave your review. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We hope to welcome you and your family back next time your in the area!

"Our Stay"

5
Discover25928504132, Palm Bay, Florida 14/04/2019

We enjoyed our family stay at this Best Western. Everything was spotless and near everything you could want or need. The breakfast was wonderful. This was the largest dining area in a Best Western we've been in.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for reviewing your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. It is a pleasure to know you and your family had an enjoyable experience with us and breakfast was wonderful. We enjoyed having you as our guest and look forward to welcoming you and your family back on your next visit to our area.

"Very friendly and professional"

5
Seaside62794948777, Jacksonville, Florida 08/04/2019

The desk clerk was friendly and awesome made checking easy. Room was clean and nice. Great value for money. Good breakfast choices. Lobby clean. Location very convenient to Disney parks. This was my second stay there in three months and definitely go back

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Seaside, thank you very much for your wonderful review. We appreciate your comments and we look forward to seeing you again on your next visit.

"1 night stay"

4
User 07/04/2019

The room was a little dusty on the tables and desk as if it hadn't been occupied for a few days but the bed and bathroom were neat and clean. If I had stayed longer I wouldve addressed it but I checked in late in the evening and left early in the morning so it sufficed. The location was great to Walmart, other outlets and some eateries. I would revisit again if ever in the area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your review wonderful Ljab8. It was a pleasure having you as our guest and we're glad you enjoyed your comfortable stay with us. We look forward to hosting you again on your next visit. Thank you for your business!

"Paper Thin Walls and if you're looking to get a head start for the day good luck getting an early breakfast"

2
tophat2016, Honolulu, Hawaii 05/04/2019

The worst thing about our stay was the paper thin walls which was a surprise to a supposedly newer hotel. Very cheap thin walls which you would not expect. You could hear all of next door conversations, TV and kids crying or yelling. The King Suite was adequate size for 2, clean and the hotel was in a good proximity to all of the Disney World Resorts. plus had a larger than normal mini refrigerator that kept drinks very cold. The complementary breakfast was inadequate due in part to the laziness of the girls trying to set everything up who in our 3 day stay could never have everything ready by 6:30am which was the time we were told for breakfast. Two of the breakfast warmers trays were empty on our third day. The staff seem to bumble around with no structure from management. There was no "Express check-in"; we had to wait a long time for the family in front of us to get checked out instead of the desk manager quickly checking us in and giving us a key since we were pre-paid. The Tuesday early afternoon check-in desk manager didn't seem to understand that we were already checked in and we responded to numerous texts doing so and she just repeated everything that we had already done. I think she needs to be retrained on how the system should work. We got the luggage cart ourselves since some of the employees seemed to be on a smoke break outside when we arrived then after we have it all loaded someone appears to take it to our room. If you want a good nights sleep avoid this hotel at all costs due to the very thin paper walls. We thought Best Western would be a good choice but discovered it didn't compare to other similar brand hotels we had stayed at before. The Best Western Plus Kissimmee-Lake Bueno Vista South Inn & Suites needs the management to step up and start managing the hotel for a much needed better customer experience atleast for breakfast and check-in.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to review our establishment. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope you will give us another chance and visit us again.

"Nice but?"

3
rojanse, Sarasota, Florida 31/03/2019

This is nice hotel clean but smells humidity breackfast ok no for the price need more breakfast ,service ok no clean Sunday because is busy i no like this is i paid like complete services recommended no 100% but acceptable.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Rojanse, thank you for recommending us. We appreciate your business and we hope to have the pleasure of hosting you again in the future.

"Anniversary trip."

4
Passport32800291802, Sunrise, Florida 25/03/2019

My husband and I stayed here for a trip to Epcot.It was a 10 minute drive to Disney.Hotel was clean.Had decent breakfast.Family friendly.Close to restaurants and shopping.Our room was clean.It is an newly renovated hotel.I will stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are pleased to accommodate you at our hotel recently and we appreciate you sharing your feedback. It is great to know you had a pleasant stay with us. Your business is valued, and we hope to welcome you back for a another visit.

"Sneaky extra fee at check in"

4
Culture00978255172, Toledo, Ohio 25/03/2019

I was asked to sign the typical registration form but not made aware that this location added a $1.50 fee per day for a safe! When we inquired into it after the charge showed up on our bill they said it was in the fine print. Buyer beware! I am VERY disappointed in the property management at this location. Up until now we only stayed at Best Western but that may change quickly!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest and leaving your valuable feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the extra fee per day for the safe on your recent visit. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel.

"Fantastic stay "

5
User 24/03/2019

Loved staying at Best Western was made welcome at check in staff very friendly, our room was very clean and comfy, ok walls were very thin but it didn't spoil our stay, breakfast was very good always plenty available again staff very helpful, pool area was great a bit cold but hot tub was brilliant, maybe a few more umbrellas does get very hot, snack shop was very handy overall very good quality hotel close to all parks also Walmart will definitely return again

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for sharing your experience at the Best Western Plus Kissimmee. We truly appreciate all of your feedback and we look forward to welcoming you back for another peaceful and comfortable stay. Thank you again!

"Terrible Front Desk"

1
Teddy A, Clearwater, Florida 22/03/2019

No consideration with disable guest.I requested a king suite as close as possible to the elevator due to pulmonary condition whatever floor. Was given the farthest room to the elevator. After complaint was told it was the only room available. And the hotel is empty.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your feedback. We comply with all ADA laws. Please accept our apology, however, we are limited as to how many ADA room are available. We appreciate your business and we look forward to welcoming you back again.

"Great hotel for the price."

4
YBLuvs2Trvl, Miami, Florida 19/03/2019

Loved staying at the hotel. Decor- beautiful. Modern. Cleanliness- very clean. But room attendant forgot turn down service. Only changed towels Breakfast- pretty good but needs a few improvements ie bacon more often/ preference. Apple juice a little watered down. Location- great. We have stayed closer to Disney parks and farther. This one is perfect with Walmart next door! Only negative is there is construction of two buildings close by so it is not pleasant to look at. But the hotel itself is beautiful! Staff- wonderful. Very friendly Shower/bathroom- perfect no issues hot water and soaps and toiletries offered if left at home.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again!

"Great value! Very clean! Friendly staff"

5
658mkh, Elburn, Illinois 18/03/2019

My sister had booked a hotel in Tampa and did not look at the reviews. She just booked it because it was only $55. It was not clean at all and very gross. :(Anyway we were scrambling to try to get another hotel and they were all over $200 which was definitely not in our budget.We came upon your hotel and saw the great price! :) Staff was so helpful! Will definitely b coming back to stay there again. Thank u! :)

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest. We're thrilled you enjoyed your stay with us and found us to be a good deal for you! We appreciate you recommending us on TripAdvisor and we look forward to welcoming you back again next time your in the area.

"Cleanliness and Kind Staff"

5
User 18/03/2019

My stay was well worth the drive in from Texas. The room was nice and welcoming. The beds were comfortable as ever and the bathroom exceeded my expectations. My A/C cool my room. The tv and microwave worked. I recommend this hotel for your trip to disney world

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for recommending us at the Best Western Plus Kissimmee, FL. We are delighted that you chose to stay with us and we appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Great Location to Disney and Universal Parks"

4
0827PJS, Hampstead, Maryland 17/03/2019

The rooms were recently updated with paint and carpet. The cleanliness and quietness of the rooms is very good and the beds are comfortable. Breakfast selection and temperature of food is fair and very crowded. The landscaping is pretty and nicely maintained. The pool area is very nice. The location of this hotel is close and convenient to Disney and Universal parks, restaurants, and shopping.

"Best Western Plus"

5
User 16/03/2019

Service was perfect.Beds very great.Breakfast was good. Noise level you could hear the next room.overall very pleased. Grounds were very nice. I WOULD DEFINITELY STAY AT THE BEST WESTERN NEXT TIME I TRAVEL.

"family vacation"

5
883saadn, Brampton, Canada 14/03/2019

Nice hotel, very friendly staff, check in was fast (specially Mariam) , updated hotel, the room and bathroom are very clean, nice pool.Great location close to shopping centers and attractions.The breakfast was very good. Easy and lots of parking space.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience with us. It was a pleasure having you and your family as guests and we look forward to welcoming you back on your next visit.

"Excellent Stay!"

5
Bettyscarlett65, Davenport, Florida 14/03/2019

Excellent Hotel. Extremely Clean. Quiet. Team Members are friendly and helpful. Made us feel welcome. Property is recently renovated and updated. Great location set back off the main highway. Nothing to complain about. We thoroughly enjoyed our trip and will stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are delighted that you chose to stay with us at the Best Western Plus Kissimmee. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we look forward to seeing you again soon!

"Lovely Hotel"

5
Mumba1956, Braintree, Massachusetts 14/03/2019

Nice hotel close to all attractions. Check-in was pleasant and quick. Room was super clean and modern. Comfortable bed and quiet. Parking was free and easy. Included breakfast was typical, although the pancakes were very good.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for visiting, Mumba1956. We hope to show you an even more comfortable stay next time. Thank you for recommending us!

"Great stay"

5
adamaxe, Hartford, CT 10/03/2019

Front desk staff were great (Miriam and Giselle). They acknowledged my best western member status and called up to our room to follow up on inputting a Best Western gift card we had and to make sure we were happy with the room (wow). Hotel is modern and very clean. The beds were very comfortable. The breakfast was a little chaotic, but I think you see that at every hotel in this area, even on Disney property. The staff working the breakfast were very attentive. We also enjoyed a few hours at the pool, which was very relaxing. We felt very comfortable there and would definitely stay again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to leave your review in regards to your stay at the Best Western Plus Kissimmee. We appreciate your business and look forward to welcoming you back again on your next visit. We'll be sure and let our staff know about your nice comments. Thank you again!

"A couple from Canada"

4
Roam317323, St. John's, Canada 08/03/2019

We're always skeptical about the cleanliness of hotels but this was probably the neat and cleanest hotel we've stayed in. We drive back and forth from Canada to Florida every year and stay in many hotels and were so pleased with this one. Every staff member was helpful and the full Breakfast( including bacon) was exceptional. The outlet malls are within walking distance and there are free shuttles to the theme parks all for a competitive hotel fee. Definitely would stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your wonderful review. We truly appreciate and value our customers opinion. Thank you again and we hope to see you return for another great experience.

"Leisure stay."

4
Escape37527551559, Hudson, Florida 08/03/2019

Very good check-in. Hotel has a small marketplace room with goodies to buy. Room was a little cramped. Bathroom was clean and large. Breakfast could have been hotter. They had bacon, eggs, biscuits and gravy, pancakes, etc. Noise is a problem as walls and doors are not soundproof.

"Excellent stay great price very clean. "

5
Nicholas P, Muncie, Indiana 07/03/2019

This hotel was by far the best. Our family stayed for 5 nights for our spring break. We normally stay with family on the Atlantic coast but this time we wanted to do Universal Studios and more touristy things. The location is great 5 mins from Disney and about 30 mins with traffic to Universal. The front desk area is inviting and clean. We chose this hotel for the type of room. I have 2 kids 6 and 9 and we stayed in a king suite with a separate area for the kids. It has 2 twin beds and a TV for the kids with ample storage for clothes and toys. The bathroom was perfect for what we needed. It had a large mini fridge microwave and coffee maker (kurig ). The room was spotless and cleaned everyday while we were out. The staff was friendly and helpful. They have an on site person from 7 am to noon to help purchase park tickets from Disney to universal to anything in the area. We had breakfast every morning and there was something for everyone including 2 picky eaters. I tried to find something negative but just couldn't. Our stay exceeded our expectations and will definitely be back. This hotel was full every night and didn't have any problems with "thin" walls. Water pressure was great in the showers. We didn't use the wifi we have unlimited data so there is no need. It was chilli and didn't use the pool but we did notice how nice it was out back. I didn't feel cramped with both kids and my wife and I in the room. I would give it 6 stars if I had the chance. The kids are sad to leave and they are normally ready to go home by the 2nd or 3rd night when we leave for a week. We normally only stay in Best Westerns while we travel bc they are fair priced and offer a hot breakfast. This was the first BW we stayed in for an extended period of time and couldn't be happier. I hope this helps with your decision of where to stay!

"Very clean room, lovely pool area"

5
User 03/03/2019

Really enjoyed our stay at this clean and comfortable hotel. Pool area is nicely landscaped and very pretty. Nice variety of food for breakfast. Lots of restaurants nearby and a Wal-Mart is less than a half mile away.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for visiting, Quest93065. We hope to show you an even more enjoyable stay next time. Thank you for your business.

"Solid budget level hotel option"

4
wolfman07, Miami, Florida 03/03/2019

This property is either a new construction or completely newly renovated. The staff were helpful, cheerful and knowledgeable. The problem is that the furniture, while modern and new is cheap and the WiFi was slow to the point of being useless, and that is a major sin in 2019.

"Nice hotel but not great"

3
cnavarro002, Salt Lake City, Utah 27/02/2019

Pros: We stayed here on a recent trip to WDW. The location was great, just a few minutes to the parks and easy access to shopping, food, etc. The hotel itself is nice and well kept. The pool area was clean and the hot tub was great after a long day walking at the parks - we used both pool and hot tub every day. Cons: The staff was not very pleasant, and the breakfast was just ok. Internet is spotty.

"Great Location near Disney"

4
Excursion09852510772, Charleston, South Carolina 26/02/2019

Hotel was clean and breakfast was good-no weird smells or mold anywhere. The location can't be beat for the price. Very close to Disney parks. The pillows were too hard and the paint was peeling in the bathroom but everything seemed clean and the cleaning staff did a great job with our room after my 2 children got hold of it. TV channels sucked but if you're there to go to the attractions it won't matter. Staff at the hotel were very friendly. Great value being so close to Disney for the low price. I didn't feel like we were staying in a gross no tell motel.

"Quick and easy"

5
User 24/02/2019

This Best Western Plus was a great choice for my best friend and I or staying just for one night after being at the park all day. We were able to sleep in and have breakfast for a reasonable price with our stay. The rooms were very clean and I did not find any evidence of bugs including bed bugs. Staff was courteous and the property is beautiful.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your recommendation on TripAdvisor. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback. Thank you for your business.

"Thin walls & low end"

1
User 23/02/2019

Really thin walls. Can hear snoring, talking, and noises that should not have to be explained to anyone. Dips / soft spots in the hallway floor and room floor. A very worn out hotel. Not recommended and will not stay at this Best Western again. Shuttle to Epcot had multiple stops at other area hotels, U turns along the way including return trip. Not quite as advertised. Convenient enough but not adequately described. Did I mention thin walls? Can hear neighboring room clearly. Fellow on the phone, snoring, talking, clearing throat, laughing and well let's just say moaning. Not a great stay.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback and hope we have a future opportunity to restore your confidence in us.

"Motel experience"

4
User 23/02/2019

Overall stay was great good clean and comfortable worth the money only downfall I experienced was that the room wasn't ready for me to check into after driving 21 hrs so I was a little dissatisfied with that but overall everything else was great.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback. Accept our apology for not having room ready when you checked in. We'd like to welcome you back for a much better outcome. Thank you for your business.

"Great motivated staff, clean, spacious, nice pool, decent breakfast"

4
billhrsh, Allentown, Pennsylvania 18/02/2019

We would not hesitate to return. Only reason or no 5 star..and this might be considered weird. The internal lighting is largely cold bright !!! The upside--if it was dirty you'd see it. Just a tad visually uncomfortable. Tone it down and you got a 5 !!!!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience. We appreciate you recommending us! Please come back again to the Best Western Plus Kissimmee on your next visit to the area. Thanks for your business.

"What a pleasant surprise."

5
highwayroamer, Guys, Tennessee 16/02/2019

Just renovated. One of the nicest placed we have stayed. Staff was great. But the best part is the Walmart located close enough to walk to. We always seem to forget things and we always need snacks. Close to all the fun things to do.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear highwayroamer, Thank you for your review and the five Stars. We are so glad that you enjoyed your stay with us. Hoping to see you again soon. Maria I Guest Relation

"This was a hidden gem!"

5
Kathleen F, Bradford, Massachusetts 12/02/2019

I messed up with the reservations but the lady at the desk was so helpful and we stayed the 5 nights as planned. She upgraded our room from a king to a king suite at no charge. Great room! And best of all they have a guest laundry! What a joy not to bring home dirty clothes......

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for recommending us! We appreciate your feedback and we're glad you enjoyed your stay with us. We look forward to welcoming you back again.

"Pretty good overall. Good value"

4
User 11/02/2019

Stayed there 4 nights in early Feb 2019. Overall high marks. Very comfortable beds, clean room, nice pillows. Good TV. Pool was maintained well and good overall breakfast. Lobby very nicely appointed. Those working the checkin/checkout were very considerate. Breakfast was better then most continental breakfast's by far. Lots of options to include sausage/eggs/bacon. Pancake machine. Oatmeal and pastries. One of the nicest hotels we have stayed at down there. They also have towels at the pool for use by patrons. Only negative truly is the walls are thin and as such it can be noisy when kids are running up and down the hallways. We had a portable whitenoise machine with us and it was handy for masking some of the hallways noises.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear thomas t, We want to thank you for taking your time to write a review for us. And we apologize for the noise that you experience. I will let the management know about this matter. Hoping to see you back again. Maria I Guest Relation

"Great place to stay when going to Disney world"

5
May j, Syracuse, United States 10/02/2019

My husband and I went for a 4 day trip to Disney world. It was a perfect location. Only about 5 miles away. Modern and clean hotel. Everyone was friendly. Loved having a microwave and fridge in the room. Breakfast was good. I highly recommend this hotel if you are in the area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you May J for recommending us. We're thrilled the location worked out for you and your husband and that you enjoyed your stay with us! Thank you again for your kind comments and we look forward to welcoming you back again on your next visit to the area.

"A wonderful gem in Kissimmee"

5
terriberri268, usa 10/02/2019

After being burned by airing we needed a place to stay on very short notice. Enter Best Western Plus I'm Kissimmee! We were very pleased with our stay. It is newly refurbished, very clean and bright.Good selection of hot and cold items for breakfast, oatmeal,cereal,eggs,pancakes,yogurt,fruit, and delicious biscuits and gravy. The staff is very friendly and accommodating. Our bed was comfortable and our room was kept spotless by the very good cleaning staff.The pool is good sized, heated, with plenty of lounges , tables, and chairs. There is also a Jacuzzi. They have a small area that sells water, snacks, drinks, and Ice cream. We enjoyed the area very much, it's close to the attractions, restaurants, and stores.We will stay there again and will recommend it to our family and friends.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you terriberri268 for your wonderful review in regards to your stay at the Best Western Plus Kissimmee. We value our guests opinion and it's good to read that everything went well with your stay. We look forward to having the pleasure of hosting you again in the future on your next visit to Florida.

"Disney Internship drop off"

4
User 07/02/2019

Very convenient, excellent location to all theme parks restaurants shopping stores and outlets. Close to the Disney Dorms, where the Interns will be staying , if your dropping off a family member. excellent price and very clean rooms and location.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Hi Happiness23730935849 Thank you for recommending the Best Western Plus Kissimmee Lake Buena Vista South. We're delighted that you enjoyed your stay and found the location convenient for you and your friends. Hoping to see you again soon. Maria I Guest Relation

"Resort Worty Best Western"

3
douglasw242, Ontario, United States 29/01/2019

This Best Western is very beautiful. The people working there go out of their way to make sure you are having a great experience at area resorts. It is decorated beautifully and has very modern amenities. We were welcomed every time we walked through the door. We were greeted with a smile. If you are looking for a nice hotel without having to pay super high resort prices, this is your place. Oh, and it is very close to all of the big resorts.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for your kind review. We do our best to make sure you and your family have a pleasant stay at the Best Western Plus, Kissimmee, FL. We're thrilled you enjoyed your stay and we look forward to welcoming you back again on your next visit.

"Awesome Place to stay"

5
kimberlykJ7608RX, Deer Lake, Canada 18/01/2019

I have to be honest that I was scared to stay here after reading all the reviews. I am happy I went against the reviews and decided to stay here anyway. It was in a awesome location. It is a small distance from Orlando airport but the location is awesome for Disney. It was only 5 min away from Magic Kingdom, Universal studios and other amenities. Across the road is a Hugh Walmart that allowed us to get snacks. The hotel itself was very nice. The room was really big and clean. The bed was very comfortable. It included a free continental breakfast. Front desk staff was very friendly. We did have to go a day without water has they were changing over the system but they informed us well in advanced and made sure they had bottles of water available. We weren't in the hotel all day so it didn't affect us. I am actually planning another Florida vacation for October 2019 and I already know that I am staying at this location. I cannot say enough good things about it.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback Kimberly. I'm really glad you chose to stay with us after reading negative reviews and that you found our facility to be clean, and a great location. I'm also pleased to read that our front desk staff was nice. We appreciate you recommending us and we look forward to welcoming you back on your next visit. Thank you again!

"Satisfied"

5
Sightsee49250205659, Jacksonville, Florida 15/01/2019

This Best Western has down a complete Upgrade of the lounge area, breakfst area, Hallways, and rooms. It is beautiful inside and out. I have previously had stayed there three previous times. Was very surprised this time of all the remodel. Will definitely stay here the next time we plan a trip to Orlando Florida.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for taking your time to leave your feedback in regards to your stay at the Best Western Plus Kissimmee Lake Buena Vista South. I'm delighted to read that you thought our facility if beautiful inside and out and we look forward to welcoming you back again on your next visit.

"Excellent Hotel..."

5
SteveParr, St. Augustine, Florida 08/01/2019

We were staying here while in town for the big auto auction at Osceola Heritage Park. My brother booked our rooms with points for one night. When we decided to stay for two nights, it was no problem to pay cash for them and to stay in the rooms we were already in. BIG plus. We were offered upgrades to suites as we checked in (my brother stays at Best Western when he travels, and is a Diamond member). The room was VERY nice. I didn't need the separate bedroom, but it was nice to have nonetheless. The room had large televisions in the bedroom and living room, a very comfortable king size bed, refrigerator, coffee maker and microwave. The water pressure in the shower was excellent, and the water got hot in no time. If I had to be critical of one thing it would be one of the bathroom doors. The door by the room entrance (room 400) didn't "click" shut when closed, but it's hardly something to make an issue out of. The door closed, you just didn't have to turn the handle to open it. The complimentary breakfast was actually pretty good, and the food (and here was plenty of it) was all served at an appropriate temperature. This property is further evidence that Best Western is upping their game considerably...

Tom J, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Hello Steve Thanks to post such a nice review of our hotel. Great to know that you liked hotel, breakfast and the room. We apologize for any inconvenience you had experienced. we will be very to see you again.

"Great hotel tucked away"

5
hsr28, Chelmsford, Canada 05/01/2019

Overall a great one night stay before moving into our condo. Pool and hot tub were nice and clean. Family suite provided lots of room to relax. Breakfast was hot and filling. Would definitely stay again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest, it was a pleasure having you. I'm glad you enjoyed the pool and hot tub! And the Family Suite provided lots or room for you to relax. Thank you again and we look forward to welcoming you back again on your next visit.

"Best BW so far!"

5
Flnative33458, Jupiter, Florida 16/12/2018

We are Diamond BW members and typically seek them out when travelling. BW has ramped up their game the past few years in changing the overall ambiance and experience (in our opinion). We have found the “Plus” BW have been the best in value and amenities. We selected this BW because of te proximity to Magic Kingdom and the hot breakfast is always a plus too. Immediately upon arrival we were impressed with the appearance of the hotel especially considering the price we paid. It only got better from there. Miriam chcked us in and was beyond friendly and accommodating. She went out of her way to be sure to cover everything including upgrading our room because of our diamond status. The kids were excited as we had a family suite. Perfect for traveling with 2 small children (or teens). The room was spacious with a king and 2 twins in a smaller room (within the main room) with its own tv. The room was immaculate and had a small fridge, microwave and keurig (yippeee). The hot breakfast buffet (included with your stay) was perfect! The kids were happy with the pancake machine alone. There were hot items such as bacon and even biscuits and gravy. It is so convenient to have an above adequately selection right on property and not waste time (and money) stopping for breakfast on the way to the park. We will only be staying here for all future theme park trips. We are so glad to have found a new gem in thr BW family of hotels. By the way, we didn't use it but there was a larger than usual pool for a BW and a hot tub. Pool area was very clean.

Tom J, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Valued Guest Thanks a lot for your valuable time to review our service and to post great compliments. It's our pleasure to know that you liked the appearance of the hotel, friendly staff, great pool area, new Gym and hot breakfast. It's always our endeavor to exceed your expectations. We will be looking forward to see you again. General Manager

"just ok"

4
ldp, Bradenton 13/12/2018

We have stayed at this hotel several times in the past and enjoyed our stay. It is in a great location. It was clean and quiet The lobby is always bright and welcoming This stay the mattress in our room was not comfortable as has been in other rooms in the past. .I would have to consider another stay here until they replace the mattresses. It could have just been that particular room.

Tom J, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Valued Guest Thanks for your valuable time to review our service and provide great feedback. It's great to receive this review from a loyal guest like you. Great to know that you liked the location of the hotel, cleanliness and the inside infrastructure of the hotel. It's always our endeavor to exceed your expectations. We will definitely check the uncomfortable experience you had with the mattress and will take appropriate steps to prevent this kind of issue for future. We will be looking forward to see you again. General Manager

"Nice Stay"

5
User 11/11/2018

Our room was very clean, that is most important to me. Having refrigerator and microwave appreciated. Mariyam checked us in, she and staff were nice and helpful. The location worked great for us, going to Disney. Area was quiet, Walmart and shopping close by. We enjoyed our 3 nights and would chose this location again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to be very clean! Thank you for recognizing our efforts. We're delighted you enjoyed your stay at the Best Western Plus Kissimmee, Lake Buena Vista South. We hope you will choose to stay with us again in the near future. Thank you for your business.

"Great place and conveniently located for theme parks in Orlando, FL area"

5
shumanshoofcare, Millerton, Pennsylvania 10/11/2018

Clean, comfortable, & accommodating! Highly recommend staying there! Area seemed safe, Walmart and other shopping for common needs are close by. Driving in and out of was easy. Hotel staff was very curtious and responsive. The breakfast was more then adequate.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience on TripAdvisor. We value our guests opinion and use your comments to make necessary improvements. We're glad everything was convenient for you and you enjoyed your stay with us. We look forward to welcoming you back again.

"Terrible place"

1
User 05/11/2018

The hotel located in very busy area was a lot of constructions make your asleep very hard during the early morning there's no air condition at the front desk breakfast is very poor specially when there is a lot of guests Don't ever think to go there you will have a very bad experience it may ruin your trip

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will be taking appropriate action to prevent these issues for our future guest. Thank you for your business and we hope to welcome you back for a better outcome.

"such a great hotel!"

4
User 30/10/2018

we checked in relatively late and to my surprise there was a young female maning the front desk. catalina was amazing during check-in (we needed somehwere to grab a bite and gave us clear instructions where to go). she even told us the best parking closest to our room and directed us the right way to our room. we stayed for 3 nights and all 3 nights were super awesome with help from her. breakfast ladies were amazing and very attentive. the only issue we faced was one of our nights coming into the main entrance one of the front desk agents was being very very rude to the other girl with black hair. i feel as if, if there was any issues it should not have been handled where guests aren't able to see and hear. which is why given 4 stars because that was very unprofessional of the rude front desk agent, i didnt catch her name but she had light brown / dirty blonde hair with glasses, and she was arguing with a girl with black hair and glasses. we checked out roughly 6:30am and catalina was the one who checked us out, once again she was awesome! had our receipt emailed to us instead of printing and wished us safe travels. because of how awesome catalina was we will be coming back!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and for taking time to write such a wonderful review. We appreciate your positive comments about how much you enjoyed your stay with us. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to Buena Park, Ca.

"Great value for Great Quality Hotel!"

5
User 30/10/2018

This is my 2nd stay at this hotel, and I must say I will keep coming back. We are lucky enough to live 4 hours away from Disney, and look for any chance to visit. We usually stay for 1 night stays and this hotel is just right for our family. Location: It is centrally located, 15 minute drive from the Disney Parks. 5 Minute drive to a Walmart and Publix Supermarket. 5 Minute drive to expressway. Staff: Mariyan (Front Desk Receptionist) was very helpful and nice. I was not feeling well and she was very empathetic. She offered the express checkout, let us know where breakfast would be held and the timeframe it is served. And lastly she upgraded us from a regular room to a Family Room (Yay! Best Western Reward Holders Perk). Room: Both times I've stayed at the hotel, I have loved how clean the rooms are. Beds are a little on the stiffer side ( I like it like that). The rooms have a microwave and good size mini fridge. AC unit is decent, but does take a little to get the room extra cold. We really liked the family room where it had a division between the kids twin beds and the king size bed. The kids section also had their own TV. The only thing I would like is better lighting. They have lots of little lights, but they are not strong enough to really light up the room at night. Breakfast: Is from 6:30am - 9:30am. Menu usually contains: Scrambled Eggs or Sunny side up egg and boiled eggs. Bacon or Sausage. Grits, Biscuits (YUM), White or Wheat Toast, Texas Toast, Bagels, Variety of Sweet Pastries, Oatmeal & Toppings, Yogurt & Toppings, Pancakes, Cream Cheese, Butter, Maple Syrup, Variety of Fruits, Cereal, Whole Milk, 2% Milk, Skim Milk, Variety of Juices in Dispensing Machine, Coffee (regular & decaf). Parking: Is free and plenty of it. Wifi: Had good signal, easy to log into

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest we are glad to read how much you enjoyed your time at the Best Western Plus Kissimmee. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"Average only based on wheelchair experience, nice place"

3
Jim114, Melbourne, Florida 28/10/2018

We stayed in an accessible room with King bed. My wife is a wheelchair user. We thought it could work so we did not ask about changing rooms; the hotel was very busy. BY bedtime I was sorry about that decision. The room design is poor for a wheelchair user. The presence of a sleeper sofa forced the right side of the bed (her side) too close to the wall, so we had to make due. We also found that there only enough space to move to/from the bathroom in a wheelchair if she crammed into the corner of the entryway so the door to the bath would just clear the chair. IMO a King room for a wheelchair should have perhaps a big chair instead of a sleeper sofa, and the bed centered on the wall for easier wheelchair access. I don't know what could be done about the bathroom door. The room is supposed to assist those with mobility limitations. We would have been as well off in a standard room. The bathroom itself was clean, wide, had a wall-mounted sink to pull up to, and appropriate grab bars in the tub and y the toilet. The room was nicely appointed, very clean, recently remodeled it appears. The TV needs a guide on screen or at least a channel guide in the hotel literature in the room; I had to slowly scroll through every channel to figure out what it was, and even local channels, usually grouped low in the queue for ease, were spread out across the list. Frustrating. Lobby was nice, plenty of space there and in the breakfast room, and the breakfast items provided were plentiful and acceptable for the price (free). I spoke to the desk and the clerk was very sympathetic to our issues, and recommended a room with queen beds next time. We will try again, because of the many positive attributes and the good location for our usual activities in the area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. We are pleased you thought our hotel was nice. However, we are sorry we missed meeting some of your expectations which inconvenienced your stay. We hope to have another opportunity of welcoming you both back soon for a much better experience.

"Orlando Family Vacation"

5
Janie G, Toronto, Ontario 20/10/2018

Hotel staff was friendly & welcoming! Check in was quick & easy! Hotel was clean & comfortable! Amenities were great! Especially the pool! Breaks fast in the morning had a good selection! Server was super pleasant! Would highly recommend!

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Janie G, thank you for reviewing the the Best Western Plus Kissimmee. We're glad you found our hotel to be a good value and that you enjoyed the many facilities available at your service. Thanks again for recognizing our efforts. We look forward to welcoming you back.

"What.. No Bacon?"

4
User 15/10/2018

Made reservation on booking.com after looking at location photos and seeing a 9.6 rating of “Exceptional”. We were checked in by a nice young lady, Mariyam. She offered our party extra shampoos and conditioners as needed. The next morning at breakfast, I was horrified to find out NO BACON would be served during our stay, since pictures on the reservation site showed previous guests being served yummy bacon. When asked, Mariyam said visitors asked for a change to SAUSAGE, but what served was not even a “Meal Ready to Eat” breakfast link. So Sad.. Speaking of small things, there is no street sign on the short road accessing the property. Do not expect a view from your window, hotel is surrounded by trees and construction. The remote was very “laggy” and my roommates needed to make multiple attempts to change channels or volume on the TV. Lastly the sofa bed mattress needed to be replaced. All in all, a very ok stay, but using the term “Exceptional” on booking.com was a bit over enthusiastic. While here on tripadvisor.com pictures indicate this location was previously a HolidayInn Express and ratings are more in line with what I experienced.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. We appreciate you taking the time to leave your valuable feedback. I'm sorry we did not have the bacon you saw in pictures. I'm glad that you had a good stay and we hope to see you return in the future.

"clean rooms .. great service"

5
kaylieed, Orlando, Florida 14/10/2018

when i arrived, Mariyam checked me in she was friendly and helpful she even upgraded my room i would stay at this best western any time i am in fl . the breakfast was perfect also. it was a good experience

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest. We're delighted that you enjoyed your room and found the breakfast perfect! We appreciate your feedbackand look forward to your next visit with us.

"Nice environment, bad stay"

2
User 14/10/2018

I attempted to stay at this hotel in the beginning of October but I couldn't stay because the beds were to high for a quadriplegic to get in the bed, I didn't ask for an ADA room because of how many people were staying in the room with me. The bed was approximately 40-44 inches high which for even someone 5'3 inches had to jump to get the bed. We asked for a lower bed but the receptionist (who was not American) did not quite understand and she lowered our floor. Then after moving us to a lower floor and realizing that the bed was the same height we went back and explained it was the bed that was the problem, not the floor! We argued about getting our money back because I could not stay there at all. Luckily we managed to get our money back. Now even though the beds were high, the brief amount of time I was there I must say that the rooms seemed nice and clean. The lobby was inviting. It looked like a nice place to stay, but unfortunately we could not experience the hotel like we wanted to.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your feedback. We hope to have the pleasure of your company in the future.

"Fantastic place! "

5
Marz J, Redondo Beach, California 13/10/2018

Fast easy check in friendly helpful staff. Clean pool area. Nice big clean spacious rooms. Daily housekeeping good. Offers rides to Disney parks. Definitely need a car to get around nothing close by. Free basic complimentary breakfast. Clean bedding. Clean spacious bathroom. Great towel quality. Super quiet area. Big tv, super clear with decent channels. Plenty of lighting and outlets. Fridge and micro in room. Ac worked great. Free parking available. Cons: Room key had to be reset everyday. Took awhile for hot water to kick in when the sink and shower were turned on. Water in shower had a slight oder ...

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to be clean and spacious. We hope you will choose to stay with us again in the near future.

"Top Best Western Plus"

5
User 08/10/2018

Excellent hotel, very clean and the staff works over time to help. The best hotel in the Best Western chain I have ever stayed in. Great pool and very new updated room. An incredible deal. Close to all the Disney attraction.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are delighted that you chose to stay with us. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Housekeeping VERY Poor"

2
haroldfl, Fort Lauderdale, Florida 29/09/2018

After our first night. When returning to room after a trip to Universal Our Hotel room door was found left open. And bed made but room never made up. So one should assume the housekeeping staff napped in my room in my bed while I was away. Strange the Do Not Disturb sign means nothing. Hotel first response was sorry. Not much help but after insisting on something I got credit for one night. I thought housekeeping manager should have spoke to me at the least. As a result we could never have room made up since we could not trust them to close the door.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest, Thank you for being our recent guest at the Best Western Plus Kissimmee. Please accept our apology for your inconvenience and unpleasant stay with us. We are working hard to address your specific concerns so we can improve our overall hospitality services. We hope to have another opportunity to serve you in the future. Thanks once more for your review.

"Vacation Getway"

5
User 02/09/2018

One of the best place in Orlando to stay. We reached later in the night, and front desk helped check-in very quickly. Morning breakfast was always fresh and delicious. Place is super clean. Rooms are nice, mattresses are very comfy. Lots of parking spots. Outlet Mall and Shopping plaza nearby. Shuttle to Outlet Mall and to Disney is available. We stayed for 10 days and we enjoyed our stay. Highly recommended for your trip to Orlando.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest we are glad to read how much you enjoyed your time at Best Western Plus. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"Great time"

5
User 31/08/2018

Hi My name is Elizabeth Gatcia I recently I stay st Best western plus in Kissimee and I have great experience . The stuff was very friendly and welcoming especially lady name Heta at the front desk . The room was very clean and organized , live this place and can wait to come back .

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to be clean and organized. We hope you will choose to stay with us again in the near future.

"Amazing!!"

5
A108P, Tampa, Florida 22/08/2018

From the moment we parked to check out everything was a breeze! Everyone is exceptionally nice and friendly! The rooms and office looked brand new and in pristine condition. Other places we have stayed we have worried about our kid playing on the carpet but this place was so clean it made us comfortable having her play on the ground with her toys! It was so close to Disney without the crazy rush and the room size was perfect for a family.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for reviewing the Best Western Plus former Sunset Palms.. We're glad you found our hotel to be a good value and that you enjoyed the many facilities available at your service. Thanks again for recognizing our efforts. We look forward to welcoming you back.

"Epcot"

5
Joseph H, Russellville, Arkansas 15/08/2018

Hotel was very nice and comfortable for our 2 night stay. It was very convenient to Epcot and that was very beneficial to us. The hot breakfast was also delicious. All staff were very helpful and efficient. Highly recommended.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Joseph, thank you for making the Best Western Plus a part of your travel plans. We are thrilled to read you and your family had a nice stay and that you liked all aspects of our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you back.

"Great Updated Hotel"

4
Sheree J, New York City, New York 01/08/2018

At first I was apprehensive about staying at this hotel because there are not many current reviews online since their renovation, but I am glad I did as it fulfilled my hotel expectations. Things I Liked: • The overall hotel and rooms are clean and renovated with a more modern touch. • There is a microwave and mini fridge in the room to store and heat up leftovers. • The bed, comforter and pillows were comfortable. • Check-In staff was nice and accommodating. • It is not clustered in with a swarm of other hotels, and it's across from a Walmart. It gives the feeling of being on vacation, but not being surrounded by tourists. • They also offer a free shuttle service to most of the theme parks, which is very convenient, although I didn't use it, as I was not visiting any of the parks. Things I'd Change: • The breakfast. While I understand not keeping things too hot so people do not burn their tongues or mouths, having room temperature eggs, sausage, and gravy was dissatisfying. Not to mention the eggs were not very good at all. They were the type that is runny and in several little pieces, instead of thick and fluffy. There was an automatic pancake maker which was cool, but the pancakes themselves were so-so. Other than that they had the standard, cereal, pastries, yogurt, fruit, oatmeal, and coffee. • There is a $1.50 charge to use the in-room safe. • The wifi is very slow, so much so that I just went back to using my cell phone data. • They need to finalize the terms of their agreement with Best Western as it can be very confusing. The outside has the Best Western sign, but their website is holidayhotelorlando and they are not on the Best Western website. The document I signed at check-in regarding hotel policies etc. made no mention of Best Western, but the deposit hold on my credit card said Best Western. I'd recommend this hotel as it is checks off on most of the things I like to have in a budget hotel, and for the price (under $100) it is a great deal.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.