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Best Western Plus Hotel Kissimmee-Lake Buena Vista South Inn & Suites, Kissimmee

3484 Polynesian Isle Boulevard, 34746-4654, Kissimmee, United States - See on a map
Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites - Welcome to the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites! The Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites is ideally located in the center of Kissimmee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. Our smoke-free hotel offers free high-speed Internet, and 24-hour business and fitness centers. Our hotel meeting rooms total 1,100 square feet. We are AAA 3-Diamond appointed, and we are also an official Walt Disney World Good Neighbor® Hotel, located only 2. 5 miles from the main entrance to Walt Disney World® Resort. Our food and beverage offerings have been modified with your safety in mind. Our hotel is offering a hot breakfast bar with safety enhancements and includes a variety of hot and continental breakfast items. With our convenient location you'll find numerous restaurants, shops, and attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding package, mini-fridge/microwave and premium cable television channels. For a real treat, our two-room junior suites offer a king-sized bed, separate living area with sofabed, work area with ergonomic chair and wet bar with mini-fridge and microwave. Enjoy many hotel amenities including a heated outdoor pool and whirlpool and game room. We have no resort fees, free parking, free full hot breakfast buffet, free Wi-Fi, only 2. 5 miles to Walt Disney World®, Universal® Orlando and SeaWorld®. Walt Disney World Good Neighbor® Our hotel is host to a Disney Desk and a Kids Game Room.

Best Western Plus

Hotel Kissimmee-Lake Buena Vista South Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Bronze
 
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 282 guest reviews
NOTE ISSUED
Excellent
128
Very Good
62
Average
34
Poor
18
Terrible
40
REFER TO NOTICE
Business Business
16
Couples Couples
50
Family Family
99
Friends getaway Friends getaway
12
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"If I could give ZERO stars, I would!!"

1
User 19/05/2022

Do not waste your time or money! Hotel room was dirty upon arrival. Hair all over the bed and under the sheets. Asked if wecould change rooms and was told that no rooms were available and also that housekeeping wasn't available to clean the room.

"Adequate, but lacking."

3
DisneyFan4FR, Seminole, Florida 13/05/2022

First time staying here. We were excited because this hotel advertised a one bedroom suite. We thought it would be more up to date. The building and lobby looked refurbished. The room had been given some updates but overall still seemed dated. Shower head was too low for me (I'm 6'2”) and the water temperature in shower got semi-hot when we found the right spot on the handle. They were definitely understaffed, which we understand during these times. The staff tried to accommodate everyone but it was a struggle for them. We had to go down to front desk twice for items because no one answered the front desk phone. Breakfast was adequate for an included amenity. We would stay here again, but wouldn't be our first choice.

"Julian at the front desk is amazing!"

5
User 05/05/2022

This is the fourth or fifth time we've stayed at this hotel. It's a hidden gem in the Disney area. Julian at the front desk who was there alot was very welcoming and very attentive to any and every need. From check in to check out he was so very pleasant and actually looked happy to see us return. The rooms aren't as sound proof as I'd like, but it's a great place to stay off the beaten path! We will be back, hope Julian is there! Thank you Julian for making our stay so warm and welcoming!

"Friendly staff, but rooms aren't serviced or cleaned."

3
User 03/05/2022

Hotel staff was friendly, but the rooms are not kept up and serviced or cleaned at all. I stayed 6 nights, and never not one time was my room serviced, trash taken out, fresh towels restocked or anything of that nature. I had to request towels at the front desk, and put my fresh and used towels outside my door. It would've been nice to have had a made bed each day...

"Exelent hotel"

5
Hannekevdwesten, Rijen, The Netherlands 03/05/2022

Excellent hotel. Very kind, helpful and thoughtful staf. Beautiful and clean suites. This hotel is really a high recommendation. Good location to all the parks. Stores and groceries nearby. Good price.

"Semen on the walls/smoke smell and horrible front desk service"

1
jtrobbie, Richmond, Canada 25/04/2022

Stayed at the property in March and a few interactions ruined the stay. Initial check in was fine but the room we were assigned had a strong smell of cigarette butts and sweet smell likely from flavored vape smoke. Immediately after checking the room we returned to the front desk to ask to be moved. They initially refused saying we had already stayed in the room and the hotel was full so there was no way they could move us. We were confused because we had just checked in with them literally 2 minutes ago there really wasnt any other guests for them to confuse us for. I asked to speak to a supervisor/manager after the conversation was going no where, but the front desk staff said that they were the manager. After some discussion they agreed that stepping into the room for 30 seconds did not equate to staying in it already and rooms became magically available, so they agreed to give us a new room. The two front desk staff lacked common sense and the ability to problem solve defaulting to just saying no rather than trying to find a solution. We checked in and everything seemed alright so we dropped off our stuff and headed to the theme parks for the day. The next morning we woke up and with the bright sun lighting the room we were disgusted to see semen stains sprayed on the wall next to the bed and all over the headboard. Having slept in the bed and not noticing it the night before it was pretty unsettling. I went to the front desk and when i told the staff (different staff from the previous day) they seemed unsurprised and unapologetic. I was shocked and asked if someone could be sent to the room to clean it they said they would send someone immediately. No one ever came to clean and i ended up cleaning the semen off the walls myself. I mentioned this to the front desk again and they didnt really seem to care and said they could not provide any sort of compensation. Not wanting to deal with it anymore i waited to contact best western when i arrived home after the vacation to request a refund. They contacted the property and the property claimed that after i changed rooms i never phoned the front desk about any issues. I suppose since i spoke to them in person rather then phoning this wasn't an outright lie but it was very frustrating at their lack of accountability. As gross as it is, i can understand missing semen stains on the walls when cleaning a room, what i can't get my head around is why when a guest identifies such a thing you wouldn't do everything to remedy the situation, i.e. clean it up or offer a different room. A very simple solution in my opinion. I have stayed 100's of nights at best westerns and am a Diamond Select BW member. Usually the front desk are very accommodating, perhaps things have changed these days.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Service and Value"

5
User 23/04/2022

Very impressed with Julian and the service received. He was extremely attentive and genuinely interested in making sure we were happy with our stay. Clean, good food, and short drive to Disney World made this a great value. Automatic pancake maker was fun for the kids. Would come again.

"Family friendly hotel"

4
User 20/04/2022

Friendly staff, clean room/lobby/breakfast area, quiet, peaceful and safe hotel. Value for money and perfect location to Disney world, universal, shopping outlet, restaurant. Any request and the front desk staff and manager are happy to address it quickly!

"Smoke smells"

2
O7487GVstevenl, Pembroke Pines, Florida 18/04/2022

Hotel fully booked, and had previously requested first floor, was given 2nd floor. Desk advised me that was the only room he had available. Arrive at suite and the smell of smoke was overwhelming. We had no choice but to stay as we were too tired to start hotel jumping trying to find another room elsewhere. Very poorly cleaned room, sink drained slow. Very disappointed for a Best Western

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, good staff, but you can make it better"

4
ElisaLlll, Missoula, Montana 13/04/2022

I think it would be better to inform the guest that there is no housekeeping daily at the property. Anyway I understand the issues from the COVID so I appreciate the good staff inside, Lucas was very helpful and friendly with us.

"Poor customer service"

2
User 10/04/2022

While the lady at the front desk was checking us in she was on her personal phone talking through her air pods and also answered the hotel phone three different times which made us feel like we weren't very valued as guests. The next day we were out all morning and came back to the hotel to change clothes when we noticed some housekeeping staff cleaning some rooms on our floor. It was late in the afternoon and our room hadn't been cleaned yet or even had fresh towels brought in. We stopped by the front desk on our way out and asked if we could get some fresh towels before we came back and were assured it would be done. When we arrived later that night there were bags of trash, towels, and linens still in the hallway from that afternoon that were left from the housekeeping staff. The room hadn't been cleaned and no towels had been brought to the room. There was no way to dial the front desk from the hotel phone (line always had busy signal) to ask for towels so we had to call the hotel number to reach the front desk. We were told to come downstairs and get the towels. We went downstairs and the lady who checked us in was at the desk. She said she wasn't sure who checked us in but they should have told us there was no housekeeping and we were responsible for getting our own stuff. We were befuddled that she didn't even recognize us from the night before when we checked in. Just bad customer service.

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Worst Stay Ever!"

1
ambermorgerson86, Naples, Florida 08/04/2022

I would rather have slept on the floor that is how uncomfortable the hotel beds were. I even tried to use one of the child's beds and they were SUPER uncomfortable as well! And the front desk clerk just laughed and said they'll inform management!?!

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Close to Disney-Meets your Needs"

4
User 07/04/2022

This hotel was 10-20 minutes from Disney depending on traffic. We received a great weekend deal and with breakfast included/no parking fee it was a no brainer. The hotel was sufficient. We did run into an issue with our floor seem to have missed housekeeping that day, but it was all cleaned up by the next day.. Our bath was slow to drain but for the price we paid, I would probably book again. Wi-Fi service worked very well and we had no trouble logging in the morning to book rides.

"Not a great place"

1
karenL1166EM, Antioch, Illinois 01/04/2022

Personnel messed up several times. Bus only to magic kingdom. One time a day. That was misleading. Rooms are in need of sprucing up. Some kind of smell. Dirty couch and pillows, paper thin sheets, stained blanket. It just wasn't a good experience

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western Plus Kissimmee"

4
clarebaker106, Edgewater, Florida 30/03/2022

Positives: Convenient location to parks Clean, comfortable and secure room Outdoor pool and hot tub Full complimentary breakfast Staff pleasant and professional Negatives Roof noise on 4th (top) floor Pool unheated, only open until 11pm Room phone not working Tub drained slowly Breakfast could include more healthy selections, only available until 9am

"Hotel does not offer housekeeping"

1
User 29/03/2022

We stayed for 5 nights and housekeeping did not clean our room the entire time we were there. By the end, we had no clean towels, dirty sheets, and garbage piled up everywhere. Disgusting! Not offering housekeeping is completely unacceptable.

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Stay"

3
User 21/03/2022

I had a good stay at this property. The room itself was in good order and not as many of the negative reviews stated. The walls and floors were a bit thin but standard for a hotel. The lobby and other common areas were clean and maintained.

"Service lacking"

2
User 12/03/2022

Service lacking. Would have overlooked the moldy smell in the bathroom if Customer Service had been better. Check in and check out were difficult and prolonged. Not enough desk service staff and manager was not on site the next morning as promised. Had challenges with the Bill and still pending resolution from Best Western customer service.

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Awful"

1
kerwilliams, Byron, Georgia 09/03/2022

Nasty bathroom in guest room, brown crust and. Debris on faucet handles and hair In sink . The previous guests soap was left in the shower. I had the front desk reps to come and take a look. They said nothing they could do housekeeping was gone and the manager didn't call or make contact at all. We couldn't get another room because hotel was full that night. And no ironing board in room. At this point I want my money back. I have pics of the bathroom to show.

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Front desk associates were wonderful."

2
Jettybean83, Gettysburg, Pennsylvania 08/03/2022

Rooms were to be desired. First room was not cleaned so they quickly moved us to another room. Second room the shower would not drain. The location was good and the front desk was wonderful, they were quick to get me in another room, and so kind.

Heta p, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best western minus do not book here"

1
326dianag, West Palm Beach, Florida 03/03/2022

This place is absolutely horrible. It will let you down on every level. I requested our rooms to be booked next to each other and we were on different floors which actually turned out to be a blessing because where my children were booked over a machine room and the entire room vibrated nobody could've slept in that room so I had the kids up in my room on the third floor. We were disappointed in every aspect the rooms were dirty the noise was unbearable screaming people

Heta Patel, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Family vacation to Disney"

3
coricheeseman, Juneau, Alaska 15/02/2022

Great location, updated rooms, but very thin walls! Breakfast was hot and fresh with several different options. Hotel Manager was very friendly and accommodating. Some of the staff could use some additional Customer Service Training.

"Not a bad hotel, and close to attractions"

5
Safari31919299226, Denison, Texas 02/02/2022

After reading some of the reviews, I was a bit worried about booking a room here. I will say this, I had no issues with the rooms cleanliness or any other issues. Staff was friendly and our checkin was quick. The walls between the rooms are thin and you can hear the other room next to you, but it wasn't too big of a deal. The bed was comfortable and and the room was fairly large. Shower worked great with good water pressure and tub drained quickly. The breakfast was decent. Plenty of eggs, and they tasted fine. Friday there was biscuits and gravy along with sausage links. Saturday instead of biscuits there where potatoes. I didn't care for them, but there was bacon served that day along with sausage links. Sunday was the same as Fridays breakfast. Each day has eggs. There was also a pancake machine that made two pancakes after you waved your hand over a sensor. My wife used the hot tub on Thursday night. The pool says heated, but it surely is not. Kind of disappointed to not use the pool, but the water was ice cold. That was my only issue with the hotel. Don't say it's a heated pool when it clearly isn't. Other than that the hotel was nice. Only about 10-15 minutes from Disney parking and we used a rental car so we had more options getting around. There was a sign for a shuttle to a Disney park but we didn't use it. It just had one pick up time in the morning and two times coming back in the early evening. Not sure if it was free or if you had to pay to use it. I would recommend this hotel if you want a reasonably priced room and a decent place to sleep and eat.

"Not worth the headache!"

1
User 28/01/2022

4th time we've stayed at this motel over the past 5 or 6 years. First was ok, second there was a problem, third the room wasn't clean. After a couple years we hoped the place had got better, but it was worse. Floor wasn't swept - white threads lint, etc. on the dark carpet made it obvious. Candy in the sitting chair, crumbs all over the desk chair. A T shirt from a previous occupant left next to the chair. Surfaces didn't look clean. Glasses weren't wrapped like other BWs - they were actually juice glasses from the breakfast area. Dark curly hair on the soap holder by the bathtub - not ours and gross. One washcloth for two people? Same in both rooms. Front desk just said no don't have any more. Breakfast wasn't terrible but no orange juice in the machine all three mornings. Out of coffee one morning. When I let them know the pancake machine was empty and no pancakes came out, the attendant said it wasn't. Just another example of the attitude of all the staff here. Got an extra $5 added per night at checkout - resort fee? Front desk person says well you initialed the fine print that disclosed this. How many people read that stuff? Never get this charge anywhere else! Good way to make people madder when they leave! Customer service and housekeeping are terrible here. Too bad it's a great location. Never again though, we'll pay more and drive further to avoid the bad experience this place is sure to provide.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Dirty"

1
997haydeeb, North Port, Florida 27/01/2022

The hotel room was dirty. Someone else's hair in the shower. Dust every where and stains on the bed frame. Front desk and housekeeping were made aware and when we got back to the room the hair was still there as well as dust. Completed the survey and received a response sorry we didn't meet your expectations a hotel room especially during covid should be cleaned and at the price we paid per night that is the least you should expect.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Dirty dirty dirty"

1
robertgmartinez, San Antonio, Texas 24/01/2022

Blood stained comforter and dirty sheets. Dirt stained shower floor with hair on the shower walls and floor. Dust on tables. No daily cleaning service. Must take out your own trash, get your own towels. Smelled of marijuana, right next door to a bar and a smoke shop. Not family friendly at all! Stay somewhere else.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"location"

5
ronniegonzales, Beeville, Texas 04/01/2022

Kissimmee was a wonderful place to stay. everything is close by, weather was perfect. even though it was a holiday week, traffic was not a problem. the hotel was in a area where you did not hear any background traffic noise.

"Horrible experience"

1
KionnaR87, Dallas, Texas 01/01/2022

My experience at this hotel was horrible first room wet and strong mold smell reeks when enter the room the room was not cleaned before my arrival. Go down stairs to let them know the conditions so I tired a second room get to the second room the room smells like mold and bathroom stinks. Wall outlets were broken and fire hazard open exposure. Me and my family could have been hurt. Like what is the process to make sure these rooms are up to code and safe for guest to stay in. Go back down stairs tell them what was wrong the second room. This time the manager says I'm sorry would you like to try a third room. She said I will go up and inspect the 3rd room before we go in. The manager took twenty minutes to come back down with one of her staff. The only thing they did was sprayed air freshener in the room, nothing was wiped down or disinfected prior to us entering. The fridge was dirty and beer was in the fridge when we came into the to check the room conditions. Microwave was dirty food build up on the inside floor was not vacuumed. Me and family had move stuff multiple times. I've been a best western member for years and have use them out of state but my Florida stay was horrible and make me want no longer be a member. Horrible management and service across the board.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Expensive and poor quality !"

2
Thibaut, Jerusalem, Israel 30/12/2021

Poor quality for such a price ! The breakfast is really bad and in a gloomy room. No towels for the pool (which is cold). No cleaning at all of the rooms with COVID as an excuse (not seen that in any other hotel in Florida). Very very expensive for such an hotel !

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Motel near to World Disney"

5
Purvang071221, Edison, New Jersey 26/12/2021

Nice location nearest to all major attractions and shopping centers, affordable motel rates, best services, spacious rooms, friendly and helpful Staff and good Cleanliness. No nuisance around this area...

"Self Service at Full Service Price"

2
grizmt, Phoenix, Arizona 07/12/2021

Let me start by saying it is an okay place to stay. Not good or great just okay. If you're expecting the usual “plus” experience then stay elsewhere. Having stayed at many BW plus and just regular BW properties this one ranks somewhere below the middle of the pack. While it looks pretty in the pictures and the main areas are fairly clean the rooms are in need of attention. Hair, food crumbs and dirt are present in rooms due to lack of staff. No housekeeping staff on-site as per the front desk and as evidenced by the lack of cleanliness of the rooms. In the days we've been here so far we've seen one housekeeper cleaning rooms of people who checked out. Thats it! We've got to change our own beds, towels and put garbage bags in the hallways all while paying the same price as before they went “self service”. Yeah, yeah I know, it sounds like a 1st world problem but we/you are PAYING for full service and not getting it. That's just wrong. They should be very clear about what you're getting (or not) when you make your reservation. Sadly, in my opinion it seems they've figured out they can use Covid to save big money on staff and other amenities.

Heta Patel, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best clean hotel"

5
User 22/11/2021

Loved everything about this hotel , will come back to stay here . Super clean hotel . Near to Disney and enjoyed hot breakfast . Was reading the reviews people needs to understand the situation of inflammation , it's not a joke .

"Suite was clean, staff was excellent. Recommend these Best Western Plus."

5
borgono1, Miami, Florida 16/11/2021

Excellent . Recommend highly. The staff was excellent. Provided information on great eatery . The hallways , pool area were clean . The breakfast buffet was excellent. All areas were clean . The staff excellent

"Don't be fulled by the Plus"

1
User 12/11/2021

This property is very cheaply run. Our group of 5 with a family suite were only given 2 bath towels. Some of the beds were not made at all. Had to go to front desk to get sheets and make the bed myself. No breakfast. Not one worth waiting for. 1 staff taking orders for simple eggs and sausage then taking an hr to fulfill order. Our group ultimately went to another hotel to eat. Front desk refused to accept out Best Western gift card even after customer service called them to accept the gift card. And at checkout wouldn't even provide me with a print out receipt. Couldn't even email it to me as promised.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Absolutely disgusting"

1
becky469, Fort Lauderdale, Florida 11/11/2021

Don't waste a second thinking about staying here. There must be new management, as my family and I used to love staying here pre-pandemic. Upon checking in, we walked in and the bathtub water was still running and one of the queen beds was covered in dirt. We did not unpack and immediately went downstairs to report the unkept room, thinking it hadn't been cleaned prior to us checking into it. The representative apologized saying they have a new room service crew and it might have been overlooked. I also asked if the hotel was being renovated as the was not as nice as we remembered (we were booked in a first floor room opposed to second or third like we were used to). The representative stated they recently had a pipe burst and the rooms were having some maintenance issues. We checked into our second room, on the fourth floor and it was even worse than before - the bed had a piece of bacon on it and shower/bathroom floors were covered in hair. I went downstairs again and advised the same representative this was unacceptable and showed her the pictures I took. I asked if the hotel was under new management and she completely dismissed my question. She was training another employee and made him go inspect the second room for issues and to give us another room down the hall. I said if we had an issue with the third room, we would be leaving and needing compensation. The third room was semi clean, still run down and random hair everywhere. I'm not sure if this has new management after the pandemic but I would stay at a Howard Johnson before ever booking here again. Please do yourself a favor and save your time and money.

"Horrible experience"

1
User 31/10/2021

If you get suite 401 don't take it. AC will stop working at night and get extremely hot at night. Tried talking to the front desk when we went to disney after the 1st night. They didn't do anything about it

"Unethical Hotel"

1
Newstreet72021, Miami, Florida 21/10/2021

Hotel literally stole from us. Our rate was 352 originally, was raised to 375 at check in because of some hotel fee that was not mentioned anywhere on the website during reservation or on the confirmation email. We provided 4 100usd gift cards to the front desk agent and ask him to redeem them while we where there, he refused and said he would do it later. After a day we check the balance of our gift cards and see that the full amount of all of them as taken. That is 400usd were taken from the gift cards, while the reservation price updated at check in was 375usd. We spoke with the agent that checked us in, we spoke with the general manager, none of them gave a us a solution after 5 days. They did not accept the blame, and they didn't even apologize. Only FD Agent apologized after a heated discussion at check out. The hotel kept 25usd~ from our gift cards (that were purchased by us, not promotional), so is fair to say that the hotel stole money from us. We have a case for this already, and will be following up with BW Corporate to reclaim the money owed by the hotel, and hopefully get some compensation for the unethical way this hotel manages it's business.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Gift card was refunded. It was an error ,we were not given option to enter the amount . We apologize again. Best Regards,

"Trip from hell"

3
fannie1026, Barnesville, Georgia 18/10/2021

I paid extra money for earl y check in and the process was about 45 minutes long. The room had no wash clothes and the phone did not work. The beds had not been changed but I did not report it to the front desk. I also forgot my brand new shoes and they tell me they did not find them but I know they were there but it is ok. All I really wanted was my breast cancer shirt.

"Great Place/Close to Disney"

5
A108P, Tampa, Florida 12/10/2021

Best western was a great hotel. From hotel lobby to rooms everything was clean. Hotel staff was very helpful and friendly. Great room size and comfortable beds. Quiet location, WiFi and breakfast included. Plus location of hotel is short drive to any of the Orlando theme parks. Also located close to Vineland outlet stores.

"Would not recommend"

2
gholdren1945, Brighton, Colorado 26/09/2021

No maid service was provided during a 5 night stay. No clean towels or bedding provided. No cleaning or trash removal. Was promised airport shuttle when in fact there was none. Resulted in extra transportation expense

"Customer no-service"

5
christopher8642135, St. Petersburg, Florida 17/09/2021

The issue was not with being recognized; the issue was the cavalier attitude when my card was declined. I contacted my bank and found there was no issue with my corporate credit card, they trouble shot the matter and found the issue was with your card reader. Unfortunately, 1) your staff was untrained on how to handle such and issue, 2) your hotel had no back up measure in place when your equipment fails, 3) I know the card was still valid as it functioned hours earlier for a purchase and after checking in at the restaurant for dinner, 4) your hotels ineptitude now has my personal money tied up until my company reimburses me in 30-45 days, 5) my room was stocked with only one bath towel and it was soiled, 6) there was a Brocken bolt from the toilet bowl on the vanity, 7) the walls were so thin I could hear the conversation and intercourse of the couple in the room next to me… …Hence, your Kissimmee best western will never be an option for my business travel in the area again, nor would I wish your lack of customer service on anyone else.

"STAY AWAY"

1
Rita M, Brookfield 13/09/2021

This hotel which used to be great is now a huge disappointment. While they almost doubled their rates from last year, their breakfast consists of oatmeal, yogurt and an apple. Couldn't even get a teabag! Any other BW I've stayed at recently is back to a hot breakfast so no excuse. Outside the back door was literally garbage and long wig hair all over the place. Disgusting! STAY AWAY.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Underwhelmed"

2
Matthew L, Coatesville 24/08/2021

Needed a place to stay for one night near the airport. This Best Western was a perfect location for us. Gentleman at check-in barely spoke. Made zero mention of availability of breakfast and my Rewards member status. Usually they offer something to Rewards members at check-in. Family in our 2nd room ordered a wake-up call and they never received it. Went downstairs the next morning to see if a breakfast was available. There wasn't anyone at the desk to ask and the breakfast area was empty except for cold items. An employee did come out of the back and asked how many breakfasts I wanted. I said 4, she gave me 3. Took them upstairs and they were disgusting. Bean burrito, cold omelet shells, and nasty potatoes. Not much else was available. Drink selection wasn't very good either. During check-out, the lady behind the counter was more concerned with typing her text message than she was with helping me, the guest. We had two rooms, neither had any washcloths in them. The rooms were very clean and comfortable though. So we slept well. But unfortunately, it may be a while before we stay at this location again.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Wendy from Arizona"

5
wendy19wang, Mesa, Arizona 21/08/2021

Guest room and bath room are very clean. Hotel location is quiet and great for our purpose. Many restaurants and shops nearby just walking distance. We will recommend this hotel if visiting Orlando area. Breakfast should has more variety.

"I have a great weekend with cero problem in my stay"

4
tanmario05, Carson, California 11/08/2021

I will stay again in this hotel the location is good , is very close to Disney, and stores, I recommend it for families with kids and visiting the parks in Orlando , close to freeways, staff are very professional and friendly

"VERY VERY BAD SERVICE"

1
Eunicev1977, Deltona, Florida 10/08/2021

My room was not ready and they gave me a new room got to the room and there was another guest in the room sleeping THANK GOD THEY DIDNT SHOOT ME AND MY SON they were very scared and upset. went back to the front desk and she said she did not know what to do and made us wait 2 hours for another room that was VERY DIRTY AND NO TOWELS JUST A VERY VERY BAD EXPERIENCE

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Poor communication and customer service"

2
Jibarra8, San Antonio, Texas 09/08/2021

Was not communicated about anything about the hotel. Upon check in door was left unsecure, bath tub had a continuous drip and filled up tub. On the second day when return we noticed no service to room when we talked to the front desk they explained no Hsk due to COVID which we understood but would have been nice to have known that so we can take proper action. When we mentioned to desk they had a non caring attitude and said sorry just come down and get what you need and start leaving trash and linen outside of room. Very poor customer service. Then when we check out they say everything is taken care of come to find out their is a “resort fee” that was never mentioned anywhere or by anyone when I tried to call back and speak to front desk again a non caring attitude and pretty much said sorry tuff it should have been told to you and did a non authorized charge on my card. Again poor customer service. I asked for the manager to call back and they said they didn't have one on duty I said for them to call me back and no call back. Again poor service. They charge a resort fee but didn't have anything to offer me didn't even have a shuttle to any parks because they said it's not running so I don't understand resort fee. The internet was ok but it did go in and out. Over all the room served its purpose. I have stayed in many hotel and usual like bestwestern but this has pushed me away next time I'll find a hotel with better customer service.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Location"

3
User 24/07/2021

This is a great location if you want to stay near Disney but not at a Disney resort. It was super easy to get to Epcot, Magic Kingdom, and Disney Springs. The beds and pillows were great after a long day at the park. Most of the staff I dealt with (2 out of 3) were super friendly and helpful. It does seem the walls are paper thin because we could hear our very loud talking neighbors. Not good at 11:30 pm after a hot day at the park when all we wanted to do was fall asleep. Due to Covid....breakfast was a big issue (yuck) ....but can be forgiven while things still aren't back to normal. However, I still think they could make it better than what they were serving. There was a laundry snafu (again...maybe short staffed due to Covid?) so thank goodness I had my own beach towels I could use. Overall, the location and comfy beds outweighed the negatives, so I would definitely consider staying here again if I caught a discounted price (like I did this trip) and needed/wanted to stay off resort.

"AVOID THIS HOTEL AT ALL COSTS!"

1
User 21/07/2021

!!!DO NOT WASTE YOUR MONEY!!! This hotel was a HUGE disappointment and the customer service was non existant. We booked this hotel for 6 nights while we visited Disney but once given our room we knew immediately that this hotel was a mistake. The floors had not been cleaned and the bins had not been emptied - there was a USED sanitary pad in the bathroom which by anyone's standard is just unacceptable. We went to the front desk and got given another room but again upon entering saw that it seemed to be a theme where the rooms were not cleaned to a satisfactory level, let alone properly. This time we found another guests used socks on the floor and again the bathroom had not been cleaned properly with hairs everywhere and rubbish under the counter. There were also ring marks on the sideboards from previous guests drinks etc. These came off easily when we wiped over them with a wet wipe so we knew that this had not been done by the cleaning staff. We were also informed that there would be no maid service during our stay and that all rubbish should be left outside the door. This was not made clear upon booking and it made the corridors look like one big trash pile. We unfortunately were left with no choice but to stay the one night in the second room as they apparently had no other rooms available and by the time we had been messed around changing rooms etc, it was 1am. With 2 small children, waiting longer was much more inconvenient and booking another hotel at that point would have been futile. Just as a small disclaimer, the walls of this hotel are PAPER THIN, like literally as if the neighbours are in the same room. Ive never experienced anything like it while staying at a hotel! Luckily my children fell straight to sleep so they were were spared the sounds of our neighbours 'enjoying' themselves which i assume they believed was a private moment between them both. We were told a manager was not available until the next morning so i went straight down at 6.30am to deal with checking out and what we assumed would be a reasonable request for a refund based on our experience. However, a manager was not available and the lady at the front desk was unable to assist me other than to give me another room for the remainder of our stay. This was no longer an option for us and we booked with a different hotel, which by the way has been fantastic thankfully. We were told a manager would have a decision on authorising a refund later that day and we would be contacted. Suprise, we were NOT so i rang again that evening to be told yet again a manager was unavailable until the next morning. I rang AGAIN the next morning at the time they suggested to be told we could only be given a partial refund which was unacceptable. Again the 'manager' was unavailable and the lady at the front desk was unable to authorise or give me any further help. I repeatedly asked to be able to speak to the manager directly but was sent to a voicemail number. To this date i have recieved no return call from this 'manager' to attempt to resolve this issue. After 4 days of constantly being messed around by this ridiculous hotel i unfortunately had to go through head office who were very apologetic and granted my refund, something even they admitted should have been resolved with much better customer service by the so called manager from the Kissimmee hotel. Being in the millitary i have travelled extensively and stayed at many hotels with many different star ratings. My families stay at this hotel has been awful due to the complete lack of customer service hidden behind a false smile and the lack of communication with anyone who can actually help deal with the issues we had. Had they have been better at placating our situation i no doubt things could have been rectified so much more easily. If you are thinking of booking a hotel in this area i honestly urge you to AVOID THIS HOTEL AT ALL COSTS!

Heta Patel, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Much improvement needed"

1
rich8272021, Boring, Oregon 17/07/2021

Very dirty, stained carpets and chairs, stuff splattered on walls. Hot breakfast was cold and few breakfast options as a whole. Cigarette butts everywhere. No cancellation if you've already checked in.

Heta Patel, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"One Night"

3
Philip L, Clearwater, Florida 05/07/2021

Friends down to visit from up north so we stayed here for 1 night. A nice clean place to stay and fairly quiet. My complaints were we had a suite and the room with the thermostat was cool but we had to crank the A/C down all the way to get the bedroom cool. It ran most of the night. Also the plastic and styrofoam cups they left had no plastic around them. I would think with Covid still a concern they would have been wrapped. Overall a god place.I would stay again.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Sincerely, Best Western Plus-Lake Buena Vista Management Team

"Location good and the outside is nice, but the rest is just tired."

3
Laura M, Dahlonega, Georgia 05/07/2021

This was a one-night stay as part of a packaged deal thought a 3rd-party travel company. It was a great deal to bundle the hotel in the package and this one was on the list. The pictures provided by the hotel are nice. Make sure to look at the traveler's photos as well. When we pulled up to the hotel, it looks really nice. As though all the money for the refurbishment went to the outside. When you walk inside, it's clear that it's a Disney-focused hotel. It may even be a Good Neighbor hotel. Be aware though, Disney doesn't inspect these hotels and they are not of the same quality if you're expecting Disney. They just provide some Disney-centric services. We knew this and accepted it. The lobby was clean enough, but you could tell right away it was an older hotel. It also looks like the interior was refurbished. It does look really nice, but there were some issues. The paint was bubbling in the bathroom, the tubs are old and stained. The room is damp (which isn't unheard of in Florida), and the AC was a very loud wall unit. There was hair on the floor. The beds were fairly comfortable, but the pillows were tiny, like kid-sized tiny. A ton of pillows on the bed do not make up for 1 normal-sized pillow. We had a view of the pool and it looked really nice. It seems to be one of the better features of the hotel. Overall, it was fine for one night, but that's it. The damp rooms, loud AC, and the lack of a thorough cleaning, especially when pretty much everyone expects a higher standard of cleaning, is unacceptable.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty to our brand. Sincerely, Best Western Plus-Lake Buena Vista Management Team

"Not the best"

1
User 01/07/2021

I went just for 3 days. The hotel was ok, but they have a really bad wifi, its super slow and stop working several times. And also they havent work well the new way to serve breakfast because of COVID-19. The first day we got it cold and coffee wasnt ready, so we had to wait a lot and the second day we didnt even get breakfast because they run out of this. I think its incredible because we all know that they know how many people is staying every single day in their hotel, and even that they got run out of breakfast.

heta P, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disney would be disappointed!!"

3
Psn52021, Hialeah, Florida 29/06/2021

During our 3 night stay the police were on premises twice. I know it's not the staffs fault but we did not feel safe as you could actually hear the brawling from the 2nd floor. Hotel staff called the police saying please hurry someone is going to die!! Also, shady characters walking around the outside of the hotel.

"Excellent"

5
Tracy H, Goldsboro, North Carolina 27/06/2021

My overall experience was excellent,would recommend this hotel: A) great customer service B) easy check in and check out C) clean rooms D) great location E) pool area clean E) continental breakfast F) very pleasant staff and employees , always acknowledged you when you were coming or going.

"Bloody Mary....not the good one."

1
User 31/05/2021

When we got to our $570 BW hotel room. It was midnight. I should add it was the only hotel available in the area. It was FILTHY AND HOT! The AC wasn't working and we had to go get our own towels. It already smelled awful but I told myself we can make this work. So, we pull out the sleep sofa and a sheet was already on it...covered in blood. Can you say, EWWWWWW! Not only is it gross, but in times of COVID, it's alarming. Did I mentioned they inflated the price to $570 for a total of $646.95. Shame on BW. I will never stay in one of those hotels again. Neither should you. It was a dirty and appalling experience. Never again. This hotel definitely gives a new definition to Bloody Mary. Ew. :(

heta Patel, Guest Services / Front Office at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you .

"Moving to Florida"

5
User 31/05/2021

My experience was great. I had some problems with my rooms AC Not working but it was taken care of right away and I was out into another room. Friendly staff and awesome service!! 10/10 recommend staying here!!

"Filthy"

1
User 16/05/2021

Room smelt like mildew and smoke. A plastic spoon was stuck in the AC unit. Towel racks were falling down and not able to use as well as the leaking water in the bathroom that also had a bad odor. Almost everything I touch was sticky and I had to clean myself.

Veronica R, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel!!"

5
User 27/04/2021

Upon arrival staff was very friendly. I got there too early and they allowed me to leave my bags so I could go explore the area. Great decor in the rooms. Only issue was the machines at the arcade take your coins or don't work. Other than that no issues!

"Nice"

5
mworld2, Brewster, Massachusetts 12/04/2021

Stayed here before pool area nice we were upgraded to suite as door would not lock. Problem handled immediately thanks to Heta who managed everything herself with out waiting for maintenance. Coffee was excellent G

"COVID no excuse for bad service"

3
Nikkimef, Miami, Florida 12/04/2021

Pre-Covid we enjoyed this friendly conveniently located hotel. However our first repeat visit since Covid started last year. We have also experienced different service due to Covid, but this hotel was disappointing and one gets a sense that Covid is being used as an excuse to provide inexpensive shoddy service with few staff, who seemed to work very long hours.

Veronica R, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very nice hotel"

5
vcroitor, Brasilia, DF 11/04/2021

If you are looking for somewhere clean, comfortable, affordable and conveniently located , then you've made the right choice! Veronica and Heta at the front desk are very courteous and friendly. They really go above and beyond to make guests happy. Can't wait to go back.

"Worst Hotel Every!!! Worst experience Ever!!! Should be Zero star!"

1
N7009MQscottl, North Captiva Island, Florida 04/04/2021

Pre covid the room was have been considered dirty. Upon arrival found fries on floor, hair and pee stain around toliet and bugs. Now you add that they should be doing extra cleaning measure due to covid, by the state of the room they obviously not going beyond and rooms are not inspected before guest. Night clerk did not offer to give us a different room, ended up cleaning myself. Worst experience every and management didn't care and didn't seem to understand offering for housekeeping to come back in my room does nothing for me when I essential cleaned the room myself. Would give zero stars if I could.

Veronica R, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good value for your money"

4
397rebecca, Riverton, Utah 27/03/2021

The hotel had great service, was very clean, and the beds were very comfortable. The showers also had great water pressure and temperature. There were only a couple things we wished were better, the lighting in the room was poor and it was a small room. The two beds and a chair and desk barely seemed to fit. Also, we could hear people in the room next to us really well which was pretty annoying. But really we were just in the room to sleep so none of these were a big deal.

Veronica R, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

"Very nice hote"

5
User 09/03/2021

l Amazing place to stay! This hotel is very clean, staff are friendly and helpful, and the prices are very affordable. I've been a repeat customer for several times and they continually exceed my expectations! Highly recommend staying here!

Veronica R, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

"BAD EXPERIENCE - I DO NOT RECOMMEND TO ANYONE"

2
adnilnamor, Sarasota, Florida 03/03/2021

My mom and I stayed in this hotel. We checked out the next day, but then we had to check in again due to an emergency. We brought clothes for 2 or 3 days only. The 2nd day, we left andI told the front desk that I was coming back. When we came back and got to our room all our clothes, luggage, and personal belongings were gone. I went to the front desk and asked what happen. They thought we checked out. I told them " Who is going to check out and NOT taking their luggage, clothes, and personal belongings. They even open my luggage to put the clothes that was in the closet to put it in my luggage. The only reason we stayed there is because my mom house has been damaged with a water leak and developed mold. Her house is two blocks from the hotel and was convenient to us to meet with Insurance adjuster, Damage Control and the company who is going to do the restoration. We have been with a lot of stressed and then when we get to the hotel, our clothes were gone. I DO NOT RECOMMEND THIS HOTEL TO ANYONE.

Veronica R, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"I would definitely stay again if in the area."

5
User 03/02/2021

Took the family on vacation. We had a very nice stay. The kids enjoyed the pool area and game room. Breakfast and shuttles to area parks were limited due to Covid. Staff was helpful and friendly. Rooms were pretty clean. I actually slept pretty good on the beds.

Veronica Repesco, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

"Very nice for Disney visiter"

5
yavnet, Toronto, Canada 03/02/2021

Clean, looks very nice, very close to stores, walking distance. (Walmart, Ross and much more) Staff is very helpful Very nice for Disney visiter, quick drive Price is great! helps with high cost of Disney expenses Thank you

Veronica Repesco, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

"One night Stay"

3
BelkisYam, Margate, Florida 26/01/2021

After a long day at one of Disney's park, my family and I were looking forward for a good night rest. We got our money's worth for rest. However, I was not pleased with the cleanliness of the room. Hopefully, the housekeeper does a better job for the next guest.

Veronica Repesco, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Sorry, We do everything we can to make sure the room has a high standard of cleanliness. If you see something please let us know next time and we will correct immediately.

"Clean and comfortable"

4
cbartlett2020, Warren, Ohio 23/12/2020

We were very pleased with our stay. Everything was very quiet so it was easy to fall asleep. We didn't use the pool but it looked very nice. We've stayed at several hotels during covid and a few let their standards for cleaning slip and the grab and go breakfasts were less than stellar. This was not the case here. There were better options included in these bags. If I had one complaint it was that in a room for 4 there were only 3 bath towels, but that is easily remedied.

Veronica Repesco, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Value Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our Hotel. Sincerely, Management

"no hot water"

1
303maryannh, Clarksville, United States 11/12/2020

I stayed for 5 nights and never had any hot water. After the 3 night finally got my room changed and I had tepid water. The room was not clean. My mattress was pushed off the bed about 6 inches and there were a lot of crumbs on the box spring and floor.

Veronica Repesco, Owner at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Value Guest , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly . Sincerely, Management

"MouseTime"

4
User 05/12/2020

Short stay 3 nights. Hotel very well maintained. Very limited staff during virus. Breakfast was bagged. water, cheese bagel, muffin, yogurt, coffee. Room service only on request. building, grounds, public areas clean well maintained room. everything in working condition. management very accommodating. This BW close enough to All main roads, and attractions. All of this would not be our review, however understand that we are in a COVID state. This BW has been our GOTO for several years when in the area

"Many nights in my new favorite hotel with my new hotel family."

5
User 01/12/2020

For the last 2 months, I have been going through a separation, job changes, and medical problems with my health. This has been my go-to hotel. They have always had a room for me. They even sometimes give me their best room since they know that I am treating it like a 1 bedroom apartment if I stay more than 1 night. The staff is so friendly and understanding of all my life circumstances right now. Because of them and this home away from home, my life has been easier and tolerable. We've developed a friendship to where we even talk about our families and help each other out. God has been so good in putting these people and this place in my life for this season of my life. I would recommend this hotel to anyone who needs a 1 night stay or a long term stay. You won't regret the choice to stay with them. Even if something breaks or is wrong with your room, they will take care of the issue or give you a different room. Even the married couple who manages the hotel, is there all the time. This hotel has my vote for the best Best Western in central Florida, and it is connected with all the Disney hot spots. Don't waste another minute booking through 3rd parties. Call them directly and book your room to be sure you get the one you want and need.

"Weekend getawar"

5
Lisa C, United States 29/11/2020

Super clean, great location. Modern decor. Easy to get in and out from main road. Near restaurants and shopping. Very close to Disney Springs. Quiet location as well, not a lot of street noise. will stay again

"Very nice place to stay near Disney"

5
happycatt, Phila 25/11/2020

We stayed this at location before our Disney stay. The hotel is very nice and the price was excellent. If you are not going to stay on a Disney property this is a great place to stay. I would definitely stay here again.

"One Of My Favorites"

5
User 24/11/2020

This is a wonderful hotel with wonderful staff. They are always so nice and ready to serve you. Before Covid they had one if the best breakfasts. Its close to many restaurants and close to a Walmart and Publix.

"Dirty, No shuttle, rude treatment."

2
Alexvacationlover123, New Jersey 10/11/2020

I booked this hotel because it said it had a shuttle to the Disney parks, but when I checked in, the rude Indian man that was on the front desk, said that the service was temporarily unavailable due to covid 19. This ruined my vacations because I had to make adjustments to be able to go to the parks on my own. When I entered the room's bathroom, it was disgusting; the toilet was horrible and various things looked used. It seemed as if the housekeeper had just made the bed and vacuumed the carpet and left everything else unclean or unchanged. I cleaned some things myself and I didn't complain because I wanted to focus on getting transportation to the parks since I had already bought the tickets. As I was not counting on the hotel shuttle been cancelled (because they did not notify it on their webpage) I couldn't use two of the tickets to the parks, which was a big waste of money. I asked if I could extend my stay (because I wanted to buy new tickets to go to the parks whose tickets I couldn't use) and the white woman at the front desk kindly extended my stay. However, a few days later I went to the front desk to ask for cleaning service, and instead of sending someone to clean my room, the Indian man told me with a bad attitude that I should have left the hotel on Nov 4. I told him that my stay had been extended until Nov 7, and he said that this could not be done because according to him, the Florida's law doesn't allow to stay in the state more than a week. I told him that he had to tell the other employee, because she had not notified me of anything and had extended my stay. I also told him that it was fine, that I would leave before the agreed date but only when he changed the dates in the system, because it was clear that if I left before Nov 7, but in the system was appearing that the check out was on Nov 7, I would be charged those days that I wouldn't be in the hotel. Then the Indian man stopped fighting, and started saying that he was going to talk with I don't know who, to check if I could stay, but until Nov 6. As in my best western account my check out was appearing on the 7th, I didn't leave the hotel until that date, because it was clear that they were going to charge until that date even if I left earlier. I talked to other hotel employees and an Indian woman told me that the Indian man was right, that I had to leave before Nov 7. Fortunately, the white woman at the front desk who had extended my stay, intervened and explained to the other woman that I had the right to stay until the 7th because the Florida's law allows a month and I only would be there for 17 days. I don't recommend this hotel to anyone. Before having an account with the best western hotels, I had stayed in several of their hotels in different states and had never had problems like the ones I had here. I am a diamond client, which means that I must have certain privileges and in this place they have treated me not only worse than other guests, but I have been treated as a criminal, as if I were an immigrant that can't stay more than a week in the country.

"Hidden gem in kissimmee"

5
romuloc114, miami, United States 03/11/2020

This hotel is located in a quiet area and offers a lot of value. The pool is big and it offers a hot tub. It is always my personal go to whenever I want to travel to the park. Breakfast offer has been greatly impacted due to COVID 19 but the selection of items for the grab and go option was actually good.

"Great Hotel for Value! Very Clean!"

5
User 29/10/2020

Very affordable & it was nice, clean, very helpful staff & 2 miles from Disney. Nearly perfect stay. Due to covid- I brought my own trash bag, I've a 3yr old & knew their cleaning service would be limited. Worked great. Only complaint 1 k-cup of caffeine coffee for 2 adults, for 2 days... if there's no comp breakfast & coffee they have to do better than that.

"Solid Value Option in Kissimmee"

4
MarkBiz, United States 12/09/2020

Check- in was quick and smooth. The room was well appointed for a BW including a fridge with small freezer compartment, microwave, large screen TV, and excellent free WiFi; there was a room safe as well but it was inoperative. There's a small pantry available but there's plenty of eating and shopping opportunities nearby. I'd like to say the room was quiet but unfortunately there was loud late night noise from the above floor(s). Need to improve sound building sound suppression or enforce quiet hours. Overall though and given the low price, I'd certainly recommend this property if you need to stay in Kissimmee.

"Breakfast? Really?"

3
tomcat33333, Vero Beach, Florida 29/08/2020

Ordinarily, I'd give this place four stars. However, they advertise breakfast. I understand hotels feel compelled to cut back because of COVID. But here is what this place gave me: A paper bag. A bottle of water A small chocolate granola bar A small container of yogurt One 1 oz. bag of peanuts. Let's be clear: This is not breakfast. It is an insult. The clerk gave me that paper bag, and I thought I was trick-or-treating. And God help you if you were allergic to peanuts. Your alleged breakfast would have been yogurt and water. I'm sure senior management at hotels all over have wanted to get out of the free breakfast business. COVID gave them the perfect opportunity. They say they offer breakfast, and if a human being can consume what they offer, it's breakfast. COVID requires that people not sit close together, so hotels like this one can't use their "breakfast room." No one expects the hotel to hire staff to cook and serve hot food. But they could serve reasonably nutritious foods to consume back in their rooms or on the road. That is, if they care. Why not let people pick an apple or an orange? How about packaged blueberry muffins? Or cereal and a carton of milk. The rest of the hotel deserves better. Corridors and rooms are spacious. The property is well-landscaped. The pool and "hot" tub were sparkling. The whirlpool had perhaps the strongest jets of any I've sat in, which is good, but it would have been better if the water was warmer than air temperature.

"Great hotel!"

5
maira411, Fort Lauderdale, Florida 26/08/2020

I love this hotel, front desk is great specially Veronica, she's very helpful, efficient, and always provides excellent customer service. The rooms are nice, the bed is comfortable, very clean. It is my 3rd time this year in this hotel and I love it! Close to the parks, just 20 min from universal. I definitely recommend it, and I will definitely be back. For COVID-19 the breakfast changed and mask required in hallway, elevator, lobby.

"In the midst of crisis Best Wester should not get worst"

2
ricardogradin, Coconut Creek, Florida 23/07/2020

07/20 - between 10:05- 10:25, front desk, if this is the case the President of Best Western who sent an email would like to check if my review is reliable. My wife gets into the front desk, doesn't find staff. Suddenly one staff (I will not expose her name here), comes talking to someone in the phone, my wife waits and then the staff does not give a proper attention to my wife, and my kids. I was parking two cars outside. My wife tells me what happened, and I go inside just to check in because I received a pre-register e-mail. I can't find the staff, and suddenly she comes from a open door office talking to someone in the phone. She barely speaks to me and I say thank you, she said sorry, but her sorry was to the person in the phone. And what makes me spend a while doing a review is for that. She was saying “sorry, I was in the work, you can keep talking”. The sorry I thought it was for me, and I said “no problem”, but in fact she was still talking to someone else. In the midst of a crises you should not treat customer like this. Families, we could have a decent breakfast next morning, the same lady gave me a bag with one water and one yogurt, I had to ask something more for my family. I understand the Covid and everything related to this situation, but I'm very aware of disrespect and customer relationships. You can find other Best Western around, remember each BW has independent manager. So sad, but it is the truth. Find a place where people are doing their best to their customers. Any crises should improve at least the care for customers.

"Family Vacation"

4
sbond001, Minneapolis, Minnesota 10/07/2020

During Covid it was hard to trust anything. I was disappointed in no breakfast. But understand. Went to the pool that was nice we had it to ourself. I would like if there could be a way to do breakfast in the future.

Tom Johnston, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for your Feedback comments. We are extremely happy to know that you enjoyed in your Hotel stay We look forward to see you again somewhere in our Hotel group. However we are extremely sorry for the inconveniences. We hope covid will go away one day and fix breakfast problem

"Wonderful experience"

5
User 29/06/2020

We needed a room very last minute, and this place was perfect. The price was excellent for how nice the rooms are, and the beds are extremely comfortable. The staff were very helpful and friendly, and was an enjoyable brief stay!

Tom Johnston, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for your Feedback comments. We are extremely happy to know that you enjoyed in your Hotel stay We look forward to see you again somewhere in our Hotel group.

"Great hotel and service!!"

5
User 27/06/2020

The hotel location is perfect for shopping. It's across the street from a shopping center and also 3 miles to the theme parks. The service is great and the hotel is very clean. The pool and spa was in pristine condition. We will be back again!!

Tom Johnston, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for your Feedback comments. We are extremely happy to know that you enjoyed in your Hotel stay We look forward to see you again somewhere in our Hotel group.

"Stay away"

1
User 17/03/2020

Check in and check out was a pain...took them so long to find me in the system to check in and check out was even more annoying said I needed to pay I told them I paid for 15 nights and I need to leave only 5 nights in. She was rude and not helpful

Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are sorry to hear about your experience. Different channels for reservations have different requirements on payment. Unfortunately will not know until we pull up reservation. We also need the credit card at check in for verification and deposit. Our front desk staff try and works with all guests.

"Average"

3
User 15/03/2020

Location is great. Hotel has been refurbished so looks great but is still an older facility. We stayed 6 nights. By the third day, we noticed musty smell in room. Walls are very thin but hotel was not full so we rarely had people staying close to us. Purposely booked the hotel as website stated a heated pool. Pool is not heated. It is freezing cold. I am from Canada and can swim in colder water. I did go in the pool but I can tell you it is not heated. Another couple staying at the hotel agreed there was no way the pool was heated. I asked at the front desk on two different days about the pool being heated. I commented that is was cold. They said it was heated but that the weather was not that warm. It was 29 and 32 degrees Celsius on the days we spent at the pool. This was probably the biggest disappointment for me. I would have booked a different hotel if I knew the pool would not be heated. And they should not advertise that the pool is heated as it is not at a temperature that an average person would be able to use it.

Jerre L, General Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
The hotel was recently remodeled. Please let the front desk know if you are dissatisfied with something in the room so we can look for a different room for you. The pool is heated enough for a comfortable swim. If it is in the mid 80's the pool should be comfortable.

"Excellent base for Disneyworld visits"

4
gja50, Melbourne, Australia 15/03/2020

Great hotel, spacious clean rooms, large beds and a hot breakfast provided free. Staff very helpful. The hotel provides a shuttle for guests to the Disney attractions and collection - major saving on parking costs. Plenty of food outlets nearby and a Walmart walking distance away.

Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We really appreciate your review of the hotel.We want you to feel like you are at home and will do our best to provide a comfortable setting. Our guest shuttle is always available to get guests to the front entrance for a hassle free visit to Disney World. We look forward to your next stay.

"Great experience"

5
User 12/03/2020

Miriam at the front desk was great! She accommodated my large family and even gave us a complimentary upgrade. I was very grateful. My room was across from the laundry room, which was perfect for me because I had several loads to do. Laundry never ends, even on vacation.

Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you so much for your wonderful review. We pride ourselves on our Front Desk staff. We are here to help to make your stay as comfortable as possible. Glad the laundry room was so close. It can be a an important part of a vacation..

"Very clean, comfy, nice/helpful team!"

4
Linda W, Virginia Beach, Virginia 10/03/2020

We spent two nights here while visiting in the Orlando area, not for parks. This was a lovely BW Plus, attractive outside and in. We were checked in by the lovely Miryam who surprised us by upgrading us to a suite because we were Diamond Club members; she was pleasant and efficient. Our room, actually the whole hotel, was very modernistic in decor, and the bathroom was sparkling clean with nice fluffy absorbent towels. I had trouble figuring out the tub's hot water but my husband did it for me. The bed was very comfy, and we had a quiet night's sleep. Appreciated the in-room safe; very few BW's have them. The business center worked great, and Heta at desk pleasantly lent me her stapler, and noted our green initiative so we got 500 pts for declining housekeeping. Did not use the pool or gym. The breakfast was average for a BW, but I appreciate it being complimentary. Also appreciated Shelton at checkout who was pleasant, efficient, and just as welcoming as everyone on the team I met. I look forward to returning here next year! Great job!

Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thanks so much for recognizing Miryam and Shelton at the front desk. We are here to make your stay as comfortable as possible., The hotel was recently remodeled with quality amenities. We look forward tou your next stay.

"very nice"

5
daylate, Flint, Michigan 10/03/2020

Hotel was in good location for vacation parks and outlet shopping. Hotel and grounds were very clean and decorated nicely. Room was clean and comfortable. Breakfast was very good. staff helpful. would stay here again if in the area.

Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
WE appreciate your kind words. We do everything we can to provide a home away from home. We look forward to your next stay.

"Best Review "

5
jaykQ2343WC, Thunder Bay, Canada 02/03/2020

I have to say my stay was amazing and I am sure glad that we had excellent staff right from the moment we walked in. I am super glad that we were able to have nice clean rooms and I would like to suggest though that next time we have housekeeping please ensure both beds are made but otherwise great food and great staff. I can not wait to come back to stay there again.

Jerre L, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you so much for the great review. We are pleased you had a great stay and look forward to you staying with us in the future. If housekeeping missed something please let us know and we will correct ASAP.

"Would Not Qualify this Hotel as a Disney Good Neighbor Facility"

1
User 29/02/2020

As a Good Neighbor hotel to Disney, this hotel was quite disappointing. As communicated by the night desk person, there was no shuttle service to the parks, as indicated, but you could get an Uber--well, duh. You can do that from any hotel, which does not make this one special. The next morning, I saw a schedule propped up on the front desk with limited times to limited places. Still don't know what that was about--Uber, again? I was disappointed and disgusted at that point, and didn't care. The cleanliness of the room was far below expectations--hair clumps and lint in the corners of the bathroom, hair in the shower. Ugh. The internet went down on the second day and was down for several hours. The staff did not seem to communicate with each other, so getting something you wanted or needed was challenging, at times. For the price of $150+ per night, I expected better.

Jerre L, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Sorry for your experience at the hotel. We do have a shuttle available for guests but it must have had issues the day you needed it. We only have certain times in which we run the shuttle. We do everything we can to make sure the room has a high standard of cleanliness. If you see something please let us know next time and we will correct immediately.

"Average"

3
phillupi, Clearwater, Florida 29/02/2020

Let me start out with the hotel is very clean from top to bottom. The staff we came across was friendly and helpful. The room aesthetics and design were very good and up to standards. My complaints: We're from Florida so we may be a little critical of room temperature. When we entered the room on check in the thermostat was set on 60° and the room was 61°. We were freezing. We immediately shut it off and put the heat on. It took almost 4 hours to get it to a cozy 72°. The other knock was breakfast. No waffle machine only a pancake machine and the eggs were terrible.

"Good location"

4
freezer_12, Calgary, Canada 23/02/2020

This Best Western is in a good location for Disney and other attractions in the area. We were welcomed by a friendly front desk (Miriam). Lobby and breakfast eating area where refurbished and attractive. Breakfast was basic fair but maintained by friendly hard working staff. Our room was on an upper floor so most nights were quiet but I agree with some comments that the walls are not particularly sound proof. The rooms and hallways are somewhat dated but relatively clean. There are plenty of restaurants in the area including a Walmart. The swimming pool was not always heated which was somewhat disappointing. The hot tub was working and pool area was very quiet which was probably due to cold pool.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for highlighting our good location. We appreciate you recommending the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and we look forward to your next visit with us!

"Close to Disney and Kissimmee Old Town"

5
TravelingMamas, Houston, Texas 21/02/2020

Great location. Comfortable beds. Good breakfast. They have a shuttle to Walt Disney World so that you don't have to drive there. Very convenient, but make sure to check times and pickup/dropoff locations!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
It is a pleasure to read your fantastic review of the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We are thrilled that you enjoyed our your room as well as our convenient location. On behalf of everyone here, we invite you to stay with us again the next time you visit our area.

"Excellent Hotel!!!"

5
65janices, Spring City 19/02/2020

We stayed here seven nghts in February and it was one of the very best hotels we have ever stayed in. I highly recommend the King Suite. Very large separate bedroom and large bathroom. Living room/kitchenette very nice. Breakfast was one of the best we have experienced. Staff was exceptionally nice. We would definitely stay here again and have already recommended it to our friends.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your fantastic review of the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We couldn't be happier to know how much you enjoyed your stay with us and we look forward to welcoming you back again.

"Worst hotel ever"

1
User 14/02/2020

I never got to stay here. At first, I wasn't going to make a bad review, but the more issues that have come from this, due to their manager Heather, the more I felt I needed to say something. We were all set to go on the road to stay here, when my 5 month old got bronchitis. He was strapped to a machine and myself and my husband were home bound for over a week. Luckily Disney let us pick a different date for our tickets, so I tried to cancel my reservation with this best western. I called and was told by a man that I could not cancel, but when I told him my issue, he told me he was sorry and he'd cancel it free of charge because it was an emergency. I was driving, so I was unable to write a cancellation number down. I was being trusting. Fast forward to the day of my supposed checkout, and the money for my stay was taken out of my account. I called the hotel and spoke to Victoria who stated that the man I spoke to was their night auditor and he never put notes in the account for our conversation. She told me to call back when their manager was available. So I called heather the next day, and boy did she not care. She tried to tell me they didn't have a man who worked there, that I lied about calling because she was the only one working the time I claimed to call, and then decided to acknowledge the fact that I called and state that she couldn't refund me because it wasn't within their refund policy. I told her that she needed to talk to her night audit because even though I called 24 hours before, it was up to his discretion due to the situation, to allow me to cancel free of charge. Then she decided to back track and say that there is no man and that I never called. I tried calling corporate, I tried calling my bank, but because the calls at the hotel aren't recorded, it's my word against hers and she's the manager. And I've read all the negative reviews and most are based around management and front desk, and I see why now. So if I can't get my money back even though I was promised it, I'll make sure I find every way I can leave a poor review for this location. If I were originally told I could not have a refund, I would have accepted that fact. But I was, and here we are

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Please accept our sincere apology. We have sent your concerns to the General Manager for their review. Thank you for your valued business and we hope to have another opportunity to welcome you back again in the future.

"Nice get away"

4
User 10/02/2020

Hotel was nice and clean. The breakfast was really a good selection. Only down heart was not being told how the free shuttle worked from the hotel to SeaWorld kind of wasted a couple hours. We could have been at SeaWorld other words. It's a good place to stay.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
While were happy to know that you found our facility a good place to stay, we're disappointed to know that the free shuttle caused you two hours of wasted fun time. Please accept our sincere apology. We hope to have another opportunity to welcome you back next time your in our area.

"Excellent property, Convenient and Great Value!"

5
User 10/02/2020

Hotel is only about a year old and in great condition. Staff is attentive and the location is great with easy access to all theme parks, shopping and restaurants. This is a gem of a property. I will be back on my next trip to Orlando.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for all of your kind comments in regards to your stay at the Best Western Kissimmee-Lake Buena Vista South Inn & Suites. We look forward to welcoming you back again on your next trip to Orlando!

"As always a wonderful stay"

5
DisneyFanMom, Homestead, Florida 06/02/2020

This has been our home hotel when traveling to Orlando. It's an excellent location close to theme parks and the outlets. The service is great and the staff is always wonderful to us. We love staying here.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We love having you as our guest! Thank you for your wonderful review and we look forward to seeing you return.

"Wonderful staff and spotless room!"

5
Tayl0RB9, Mary Esther, Florida 31/01/2020

I love that this hotel is a Disney partner. The lobby was absolutely beautiful! All of the staff was extremely helpful and friendly. The room was spotless and bigger than I had anticipated. And its a great location!!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
It is a pleasure to read your fantastic review of the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We are thrilled that you enjoyed our your spacious room as well as our convenient location. On behalf of everyone here we want to say Thank you!

"Would not stay again"

1
rdmorgan0863, Adel, Georgia 29/01/2020

Staff was rude. Beds are 4 feet high. If you are physically handicapped, you need help getting into the bed. When bending over to tie your shoes sitting in the easy chair, your head hits the bed. Breakfast was cold.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We apologize you were unhappy. And we appreciate the time you took to share your concerns. It is our hope that you will give us the opportunity to better serve you in the future.

"Clean, maintained hotel with exceptional staff"

5
LoveToTravel947, Pittsburgh, Pennsylvania 28/01/2020

Clean rooms, pleasant decor, exceptional staff always welcoming and going above and beyond to make guest experience wonderful. I love the location so close to Disney with plenty of restaurants and shopping nearby.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to tell future guests about your experience at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. It's nice to know that you enjoyed your stay with us.

"A pleasant and quiet place to spend some time in the Orlando area!"

5
penneylde, Sarasota, Florida 27/01/2020

This hotel looks recently renovated.Pleasing amenities and very up to date facilities.I would rate this top notch as a convenient location to stay in the Disney World vicinity.I definitely will look no where else when travelling to this area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for recommending the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites for future travelers. We appreciate your valued support!

"Just OK"

3
User 14/01/2020

Stayed for three nights. The location of the hotel is very good. 12 minutes drive to the parks. There is a shuttle to the parks but not to all of them. This is off season and I asked for a late check out but was told that they can't because it's low season which doesn't make any sense. Miryam at the reception was very nice and helpful.

"Very nice proprety"

5
vcroitor, Brasilia, DF 14/01/2020

is very nice property, i have stay many time and i am coming back in my next trip . Thank you for everything , i strongly recommend this hotel. Very close to Disney world, outlet and shopping great location ..

"Great Value!"

4
StarchMD, Cancun, Mexico 11/01/2020

One of best values in Kissimmee! Super clean, comfortable rooms, excellent lobby w/ nice decor, great staff & service... Good standard hot breakfast... Solid internet but I would've have preferred logging in with my room # & name. There was a great option for the business center w/ printers for my needs but we were unable to troubleshoot in time for my meeting.

"Disney trip"

4
Ray H, Port Saint Lucie, Florida 11/01/2020

We were very happy staying here and plan on staying here in about 5 weeks. Location is good for Disney and restaurants close by and shopping as well close by. Safely lit all around. parking is also spaced apart good.

"Great place!"

5
User 07/01/2020

The rooms are clean and the beds are comfortable. The staff are friendly and helpful. The lady at the concierge was very helpful and patient with us deciding which tickets to buy. There is coffee in the lobby all day and they have a laundry room. The kids enjoyed the pool and the arcade. The location is great near Walmart, publix, restaurants and the outlet, all walking distance. They also have a shuttle to the attractions. All in all was worth the price.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

"Close to Disney"

4
User 03/01/2020

We picked this Hotel for the location kids planned to go to Disney Springs for New year's eve. The kids went to Magic Kingdom New Year's day. The location was great beds very comfortable. Room very clean. Breakfast was great. Only issue having a toddler the room door were to easy for the baby to open. Put the extra lock on so he couldn't open the door to get out, but it still opened a little and the baby could have smashed his fingers easy. Staff was very friendly. Very nice hotel just needs to be a little more little people safe.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate the evaluation of your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and we will send your concerns on the the General Manager. Thank you, we truly appreciate it and we look forward to another great visit next time your in the area.

"Great!"

5
User 21/12/2019

Great service and friendly staff! We had a minor issue and it was taken care of immediately. Comfortable rooms and convenient location to Disney parks. Breakfast and extra amenities are nice. Can't say enough about friendliness of staff!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
On behalf of the entire team here at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites we want to say a big thank you! Please come back again and visit with us in the future, we look forward to hosting you again :)

"Nice place and great value"

5
User 21/12/2019

Overall a very nice hotel with attentive staff. Breakfest was good, although it didn't start until 6:30AM, but there is something for everyone. Rooms and entire property is kept very clean. Plenty of parking and a nice pool and hot tub. Close to shopping, resturaunts and activities. We are well seasoned travelers who will stay at this location again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
It's our goal to deliver you exceptional service and knowing that we've done just that has brightened our day! Thank you for your fantastic review and we hope to have the pleasure of your company again in the future.

"Great location and Breakfast"

4
User 20/12/2019

Great location to both Universal and Disney. Guest rooms are super small, especially when travelling with small children, but overall a good stay. Breakfast provided plenty of options for all ages, including fresh hot items and fruits.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you so much for evaluating your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. It was a pleasure to serving you and your family and we look forward to your next visit.

"Family trip to Disneyworld"

3
tray3wills, Florence, Oregon 17/12/2019

The hotel was ok, but we expected a little more from a BW+, the pull out bed that my son slept on was horrible and uncomfortable, there were small bugs maybe ants in the bathroom especially the first night we got there. The towels were worn, and there were stains on the drapes that I did not want to know what it was. It just didn't feel as clean as I anticipated it would. The breakfast was not up to what I expect at at best western. The shuttle service offered to get to the Disney parks is awful and a waste of time you could be at the park, highly recommend using Lyft if you stay here.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your review. We're sorry you were unhappy and we have sent your concerns on to the General Manager for their review. Thank you for your business.

"Great staff and close to Disney"

4
User 17/12/2019

Great and friendly staff, hot breakfast was good, rooms great, etc. Only complaint is that you can hear EVERYTHING going on in the room next to you, regardless of how loud or quiet. Did not report because it was not excessively loud shouting or partying, just talking/snoring/playing videos/etc and we were able to sleep ok, but something for future guests to be aware of when planning

"Not what I am used to with BWP but doable!"

3
cspal, Cantonment, Florida 16/12/2019

Overall an okay experience. The hotel is in a good location. Easy commute to parks. Breakfast stayed stocked and was fresh. This hotel did not offer dairy milk alternatives like soy or almond. Cleanliness in the room is lacking- I won't give specifics. I didn't have time to use the heated pool but the pool area looked nice! The game room was not used but also looked fun for the kids. None of the floor staff said hello when passing by- a housekeeper had her phone conversation while waiting on an elevator with me and breakfast staff wasn't as sociable as I am used to but still did a good job keeping it clean and stocked. I'd still stay again hoping for some friendlier staff and attention to housekeeping in the rooms.

"Nice hotel, but beware the extra "City Tax""

3
MoJoTours, Scotland, United Kingdom 15/12/2019

We had pre booked and fully paid for a one night stay at this hotel for our first night on a Florida vacation. First impressions were very good. The hotel was clean, brightly decorated and check in was quick and friendly. We liked our room. It was fresh and clean and again brightly decorated. The beds were very comfortable. Breakfast was complimentary and there was a good selection of hot and cold items. The pool area looked very nice and inviting. Check out again was quick, confirming with us that there were no charges on our credit card. It was a great surprise then on our arrival home to discover a small charge on our card from this hotel. What was even more disappointing was that it took three emails over a period of two weeks before we received an email reply, informing us that the charge was in fact a city tax which was collected by the hotel. We can accept that, but believe we should have been informed of this at check in, not just on the registration card. In addition, we should have received a receipt for this payment at check out. All in all, it was quite a disappointing experience and left us with a poor impression of this hotel after a good one night stay.

"Fun fun"

5
User 10/12/2019

Great place and great breakfast and excellent people working there very professional and friendly small but very nice and close to all and mostly close to Osceola express and 535 I give it 5 stars to this place

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your wonderful five star rating Notwya. We appreciate you recommending the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and we're glad that you enjoyed our breakfast offerings! Thank you again and we look forward to welcoming you back.

"Disappointed stay."

1
melody2angel2, Pooler, Georgia 10/12/2019

When there's a problem and management ignores it, it's definitely a disappointment. Plus there were only two shuttles in the morning and two at night. And it's about a 15 minute to Disney. I checked out a day early.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for leaving your feedback. We're very sorry to hear that you were disappointed with your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We hope to have another opportunity to serve you in the future as we never want to leave you with a bad memory of your stay. We want you to know that we have noted your concerns and look forward to another visit in the future.

"Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites"

5
stanleywho, Cape Coral, Florida 08/12/2019

Disney World was easy to get to. It was only 6 miles to Epcot parking. Cleanliness of the room was very good and Amenities of hotel were excellent. Will definitely stay at this Hotel on our next visit to Disney.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much! We appreciate your feedback and look ahead to another great stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites.

"Great but could improve on a few things. "

4
User 07/12/2019

The outside of this hotel is immaculate. Getting booked in was quick and easy. Room was clean and bed was comfortable. One downside is, I had read in another review that the walls were paper thin. Sadly I have to agree. We woke one morning to the next door alarm going off. We could hear ALL of their conversations. When no one is next to your room it's great, but when people are next to you it's terrible. This hotel is great but really needs to do something about the sound issue.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your recent stay. While we're pleased to know that you found our facility immaculate and your room clean and comfortable, we regret to hear that we could not meet all of your expectations. We would like to have another opportunity to serve you in the future. Thank you for your valued business.

"Chandni Patel"

5
chandni957, Philadelphia, Pennsylvania 03/12/2019

It is best Hotel i ever stay. Feel like you at Home. Make my Vacation more memorable .Breakfast good.Room clean . Friendly Staff with good service. Fitness center with latest equipment.Best reward from staying in Best Western .Close from Disney world . shuttle service from Disney World.You can bye All park Tickets from Hotel same Price

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for evaluating your stay with us at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. It was a pleasure to know that we were able to exceed your expectations and we look forward to another great stay with us!

"November 2019"

4
User 02/12/2019

the hotel is very nice, clean, new and well located. I was staying between November 9 and 21, 2019 at the Best Western Plus Kissimmee Lake Buena Vista, Apartment 205. It turns out that so far, the amount given as collateral on my credit card, worth US $ 20.40 has not yet been reversed. I would like to know the timeframe that will be done. Best regards, Luiz Lineu Junior

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking your time to leave your valuable feedback. I have sent your review on to the management for their review. We appreciate your concerns and will get back to you as soon as we can. We're pleased to know that you found your stay comfortable and well located and We hope to have the pleasure of welcoming you back in the future.

"Great Location"

4
User 01/12/2019

The location and service here are excellent! Our room had a musty smell when we first walked in. It eventually went away but was a little off putting as a first impression. The room also had a dip in the floor between the beds and the tv. We got used to it but it was surprising at first. The staff was very nice and helpful. The location is very close to the theme parks and shopping.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your concerns in regards to your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. Although our ability to rectify some of the concerns you bring up with regards to the facilities are limited, we understand and appreciate your feedback. We apologize if we put you off on your first impression as this is not our intention. We're glad that you enjoyed our excellent staff and our great location. Thank you for your valued business and we look forward to your next visit with us.

"Post cruise stay"

5
scoobydiver, Toronto 23/11/2019

Drove to Kissimmee after a cruise and stayed 4 nights at this hotel. Greeted warmly on arrival and given a room. The room was big and the bed comfortable. Hotel was off the main road so very quiet. Very close to Disney World and only about a 10 minute drive to International Dr.. Breakfast was included and it was very plentiful. All in all a great hotel to stay at.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you! On behalf of our entire staff, we'd like to thank you for being our valued guest. Please come back again and stay with us when you are on another trip in the area.

"DIsappointed"

1
User 17/11/2019

Worst Best Western I've ever stayed in. Crowded Rooms, Limited Breakfast with burnt Bacon. Appliances that did not work or malfunctioned. Walls so thin you can hear the conversations of the guest on both sides of the room.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We're sorry for your disappointment as we never want to disappoint any or our guests. Thank you for your valued business and we hope to have another opportunity to welcome you back again next time your in the area.

"Close to all the parks"

4
trev71, Fredericton, Canada 14/11/2019

My wife and I spend 8 nights here. The hotel was easy to find with the help of the gps. The rooms where clean and did have an odd smell when we first entered, but after the first day it seemed to go away. The bathrooms where a tad bit outdated but worked fine. Rooms had a fridge and microwave also had a laundry room that cost 2.00 per wash, The walls are paper thing you could hear the people next door all night long laughing and talking that did get a bit annoying but most nights after being at a park all day long you got to sleep pretty fast. Hotel was close to all the parks, there was lots of places to eat close by and even a huge Walmart. The hotel also had a pool and hot tub which was nice and clean. Plenty of parking at the hotel as well which was a very nice bonus.. if I would go back again I would stay here for sure.

"Great Hotel Great Service"

5
User 12/11/2019

This hotel has a great location to the Disney Universal attractions. The hotel is far enough away to get a good night rest. The hotel needs a better sign to make it easy to spot off the highway. The parking lot has enough spot to park your vehicle close to the door.

"Average"

3
zhillsmom, Florida 11/11/2019

Hotel itself is very clean and interior and exterior well maintained. Larger size Best Western with ample free parking within a short driving distance to parks. Pool, fairly large breakfast area, game room and conference room. Near grocery store and Walmart. Staff were courteous and accommodating. Felt very safe, as all rooms face indoors and cameras were in hallways. Average size Double queen room with small closet, safe, microwave, desk, Keurig and small refrigerator. Drawers in room very small, not deep at all. A/C worked well and was quiet. Beds firm with ample pillows. TV with HBO. WiFi dependable. Bathroom with tub, plenty of hot water, fluffy towels. Toiletries in room were soap, shampoo and conditioner (lacked lotion and shower cap normally offered at BW hotels). Toilet had a surprisingly loud flush which can be startling in the middle of the night. Will agree with other reviews that walls are paper thin. Could hear entire conversation of neighbors. Had room on 4th floor and can't imagine what it must sound like with someone above. I wore earbuds at night to ensure a sound sleep. Our room oddly had a dip in the floor, like a bowling ball sized indentation where something was probably dropped and floor was damaged. Every time you walked in that spot, your foot sunk a little. I reported it to front desk. One last issue, really wanted to sleep in the first morning but was phoned just after 7 in the morning by the front desk who asked if I had switched rooms and what our name was. It was followed by an apology, but after that couldn't go back to sleep. Couldn't figure out why that call couldn't wait. Overall, I would recommend for family trip. Just a few minor tweaks and it could be better than average.

"close to parks"

3
Sharon746, Atlanta, Georgia 08/11/2019

Charter bus pick up about 25 minutes to Magic Kingdom. The pick up to return required 2 bus rides. The breakfast was nice. The hotel was quiet. Issues with plumbing, room odor, and whole in floor. Not as updated as I had read.

"Excellent Value for Your Money!"

4
deb-terr, Brockville, Canada 05/11/2019

My daughter and I recently spent one week at this well located and meticulously clean hotel. The location could not have been any better from Epcot as well as the other Disney World Parks! There was even a Walmart along with many other stores and restaurants not even a five minute walk away. This made it so easy to buy any needed groceries for lunches and much cheaper Disney souvenirs! We stayed in a very quiet room on the fourth floor with two very comfortable queen sized beds. The free WiFi always worked great from our phones and my lap tap that I had to bring in order to work on-line. This room also had a refrigerator, microwave, safe and a large flat screened colour TV. Our room was cleaned every day exceptionally well by some very kind housekeeping staff. The included breakfast had many terrific and healthy choices such as oatmeal, cereals, yummy yogurt, hard boiled and scrambled eggs, apples and oranges as well as bacon, sausage, pancakes and lots of pastries. I only wish that there had been more fruit such as bananas although I did appreciate their choice of cereal/yogurt toppings such a dried cranberries, coconut, almonds, raisins, etc. I also feel that they should allow time for their very frozen strawberries to thaw out before putting them out in the morning. An ice pick was definitely the only way that you could pry them out of their container! Their coffee which they served all day long was surprisingly good as was their fruit infused drinking water! We even filled our water bottles with their water every morning before we headed off to the parks. The pool and hot tub were awesome and a great way to relax after a long day of walking around.This was also a wonderful place to meet other hotel guests. I cannot attest to their shuttle bus service as we had rented a car. There were no resort fees charged or parking fees either, although there is a $1.50 per day charge when you check out. Customer service here was also top notch with lots of friendly smiling faces to help you out in any way! In conclusion, my daughter and I strongly recommend a stay at this hotel as a most economical and well located place to stay!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
It is a pleasure to read your fantastic review of the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We're thrilled that you enjoyed our spotless property as well as our wonderful location, amenities and customer service. Your recommendation is appreciated, and we look forward to welcoming you and your daughter again in the future on your next visit to Florida.

"Never again"

1
976shahafs, Rehovot, Israel 31/10/2019

Horrible experience. The staff was great but the rooms have ZERO noise isolation which means we could here the next rooms like they were in our room. The neighbors didn't scream or made noise and still it was horrible. We never had such a poor experience and we will definitely won't return.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time out of your busy day to share your feedback. We're apologize for not begin able to meet your expectations. We appreciate that you found our staff great, however, we regret that you found the noise isolation to loud. We value your business and hope to have the opportunity to invite you back in the future.

"A great place to stay."

5
dalemcmillian, Fort Myers, Florida 29/10/2019

Exceptional service and cleanliness. Breakfast was very good and hotel staff were very accommodating. I will stay here again in the future on my next visit to the area. The beds were very comfortable.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We are happy to know that you were impressed with our hardworking associates, breakfast offerings and well-equipped, clean accommodations. We value your business and hope to welcome you back soon.

"Little Kept Secret near Disney"

5
kellys13252019, Melbourne, Florida 28/10/2019

We decided to stay off property for a weekend trip to Disney. We found this Best Western right outside of the theme park area and what a gem! It is in a great location and a fabulous hotel! I would highly recommend everyone to stay here at this hotel. There is no bar or restauraunt but there is plenty of places nearby to eat. They do offer a complimentary breakfast each morning which we did not take advantage of. We went to Sea World the following day and it was just a hop, skip and a jump to get there as well! Price was fantastic too! This hotel does have a swimming pool and spa which is nice but again, we did not take advantage of it on this trip. We stayed in the King Suite (we got upgraded when we checked in) and it was a beautiful room. Well decorated and well kept hotel! You should certainly give it a try!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and sharing your great experience. We're pleased you were impressed with all our service and facilities and also our convenient location. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

"Disney trip"

1
User 23/10/2019

Me and my dughters family stayed here for 2 weeks would not reccomend washers never worked housekeeping was not good very rude service not enough towels and blankets and had to go to laundry mat to have clean was very inconvienent for 6 people

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate you leaving your feedback, however, we do not allow 6 people in a room. Our washer stopped working day before your stay and it is already fixed. We feel this is an unfair review of our establishment.

"Best Hidden Gem.."

5
DisneyFanMom, Homestead, Florida 22/10/2019

As always we are greeted and acknowledged by Myriam and Veronica every time we check-in. We are well known as we drive from Miami on our motorcycles. This is what makes our experience so unique. Rooms are always clean and staff is very polite and always available to help. This is a perfect location for our Disney trips.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your wonderful review! It's always a pleasure to see you return. We value your business and we look forward to your next visit.

"Lovely, newer hotel close to WDW"

5
Debby S, Middleburg, Florida 21/10/2019

My dd and I stayed here for the RunDisney 10k. Absolutely perfect location for the early am call time. Very clean and well appointed hotel that was quiet and easily accessible. Nice breakfast and well-lit parking.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. It was a pleasure having you and your dd stay with us. We look forward to welcoming you back again!

"Not recommended "

2
User 19/10/2019

Had good expectations from hotel near to Disney for a long awaited vacation. But did not feel like recommendable hotel after the stay. It was of very much OK types ordinary facilities and services. To start with, the smell from the AC air was filthy and stinking smell. Not sure if it was maintained frequently. This was first thing noticed in room. Next, the water tap inside the bath tub was horribly tight and never closed fully and water was dripping continuously always! I expected house keeping to see this and have it fixed especially when they noticed it every day. Next, one of the primary reasons we choose this hotel was to avail the shuttle services to parks. But we could not use it because of the terrible timings they had! They had trips like 11:30am only one trip to Universal which doesn't make any sense when the park was opening at 8am and closed at 5pm. And almost it was similar types for Disney too but they had couple of shuttles. For Disney they had pick up at 8am and we tried them on first day. Here the catch was it took almost 45 minutes as they had many other hotel guests on the way to pick up!! Thats it and we never looked at shuttles and stuck to Uber. Another issue, kind of trivial but we noticed that one day house keeping had not kept bath towels and shockingly our room door was not completely closed! Thankfully nothing was lost but it surely shocked us. And for their mistake we were asked to go all the way to front desk and collect towels which I was not at all expecting to do after a tiring long day at Disney! So, overall.. I would not recommend this. But you can go here only if you don't have any better options.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate you sharing your experience. If your not satisfied with your room, please request another one. We're more than happy to accommodate you.

"Great Clean Hotel close to Disney!"

5
User 16/10/2019

The front desk lady was very nice and answered our questions. The hotel was clean along with our room. We asked for a quiet room and she gave us the 4th floor in back of building was very quiet. Check in and check out was very speedy. Would stay again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for including the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites in your travel plans. We are happy you loved your quiet room, our speedy check out! Your recommendation is appreciated, and we look forward to welcoming you again.

"Perefect Location"

5
Vanesandoz73, Kissimmee, Florida 10/10/2019

Hotel is well situated in the Kissimmee area. I was close to the Disney attractions, places to eat and go shopping. The entire place was super clean and well taken care of. The breakfast had a very good variety of food and well presented. The staff was amazing from the time we checked in to the time we check out. Over all the hotel is good to stay.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and sharing your great experience. We are happy you were impressed with all our service and facilities and great location! It was a pleasure having you as our guest, and we look forward to hosting you again soon.

"Great customer service"

5
LoveToTravel947, Pittsburgh, Pennsylvania 08/10/2019

Being greeted and acknowledged each and every time we walked into this hotel is what made our experience so pleasurable. Clean rooms, well maintained property, great staff and perfect location are why made this hotel the perfect choice for our trip.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for staying with us at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites on your recent trip. We are delighted you had a great time and that our location was convenient for your needs. We are also glad you enjoyed our hospitality and comfortable accommodations. We appreciate your recommendations, and we look forward to seeing you on your next trip to

"King “Sweet”"

5
User 08/10/2019

We stayed in a king suite for our visit to Epcot/Food and Wine Festival. This hotel is a short, easy distance away from the Disney complex. What a wonderful accommodation! Separate bedroom and “living area” with microwave, fridge, Keurig coffeemaker in room! Very clean bathroom, even the corners! Loved every minute of our stay. The staff was helpful and friendly. Will definitely stay here again!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

"Hidden Gem"

5
Nikkimef, Miami, Florida 07/10/2019

Comfortable room, convenient location close to major activities and stores. Friendly staff willing to go the extra mile. Felt like coming home after a busy day! Will definitely return on our next trip to Orlando. Thank you!

"Disney day September 21"

4
KSMartin64, Pa 28/09/2019

Late night check in was easy. Not much in the way of food within walking distance, we arrived via Uber. Front desk recommended restaurants in the area open until 2am. Room was as expected from the pictures online, roomy and comfortable bed. Shuttle to disney is approximately 1 hour. Best Western is the first stop to the park in a line up of hotel pick ups. Only drops off at Hollywood Studios then you transfer by bus to the park of your choice. Breakfast was very good, big selection. My only recommendation to the hotel is that they need additional toasters and a variety of meets from day to day would be nice if you are staying for multiple days. Over all, the hotel was clean, comfortable and friendly and helpful staff. We would stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
KSMartin64, we are glad to read how much you enjoyed your time at Best Western Plus Kissimmee. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"My 40th birthday trip"

5
User 22/09/2019

Everything was absolutely wonderful!! Thank you! We can't wait to spend time at your hotel again! All of the staff were very sweet, and the food was so good. I really enjoyed the pool, and the hot tub as well.. thank you all for a wonderful experience

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It was a pleasure sharing your 40th birthday trip with you and we look forward to your next visit with us!

"Our trip to Florida"

5
User 18/09/2019

We were visiting family and stayed at this hotel. The staff were courteous. The rooms were comfortable and clean. Would love to stay at this property again. Would recommend to others as a friendly, clean, fun place to stay while in Kissimmee.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
David, we're glad to read how much you enjoyed your time at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"It is a new hotel."

5
User 17/09/2019

It is a new hotel. Interior, looks, smell all great . The hotel is different from the others bigger, color great, breakfast area nice and fresh I will stay there again. Staff is friendly and awesome . Location is good too

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Inspire we're glad to read how much you enjoyed your time at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations, location and amenities. Thank you for your business, and we look forward to your next visit.

"Great hotel"

5
thumper983, Hollywood, Florida 16/09/2019

Thsi hotel is great for a stay close to Disneyworld and very reasonably priced.! I had not one complaint. The beds were amazing. The room clean and the towels are big! I am planning to stay here many times. My new off property hotel!

"Amazing!!"

5
Barbara G, Lakeland, Florida, United States 15/09/2019

This hotel is new and it has awesome decor. Your first impression driving up lets you know it is going to be a good hotel. The breakfast was great and everything else was very comfortable. Only problem we had was getting into the internet. This is the second time staying at a Best Western and have decided to use this brand as our hotel when we travel. We have been members of Choice brand for many years and we think it is time to change. Very satisfied.

"Great place and location"

5
User 10/09/2019

The facilities were clean and very well kept. Front desk staff was very helpful and check-in was quick. The breakfast is probably one of the best breakfast I've had at a hotel in a long time. It has very easy access to everything.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Todd, thank you for making the a part of your travel plans. We are thrilled to read you had a nice stay and that you liked all aspects of our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you back.

"Beware of Hidden Fee!"

3
rpandjm, RI 05/09/2019

We were only at the hotel for one night, so do not have in depth knowledge of the place. But it appeared to be quite newly renovated. The lobby and room were both very clean and had new furnishings. We only interacted with one employee, but he was friendly and helpful. The only reason for the lower rating is that when I looked at my receipt, it seemed a small bit off from what I was expecting. Later, after returning home, I pulled it out and saw that the difference was a "Local Fee" of $1.50. Now that's not a lot, and I did not bother to even question it. The Best Western booking site actually warns that " Best Western does not warrant the accuracy or completeness of the displayed amount. Please note that the hotel may also charge for other items not included in the quoted price or Taxes and Fees, such as resort fees, parking fees, and incidental charges (e.g. mini-bar). The amounts, if applicable, will be collected from you directly by the hotel. If you have any questions about these charges, please contact the hotel for details before booking." But I'm not going to contact the hotel directly to ask for all the details. I expect what is shown to be what is charged. I've never run into secret fees with any of the other major chains (nor in a few other Best Westerns I was at earlier this year). Would I stay here again over $1.50. Of course I would, but my fear is that it's not the $1.50, it's the unknown. Perhaps I'll just be wary of Best Westerns in the future, and stick with companies that guarantee their rates.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest, There are no hidden fees, as you have stated, they are written on the registration card that you sign when you arrive. I'm sorry for your inconvenience.

"Staff really make you welcome"

4
MartyPN, Palmerston North 03/09/2019

We were in this establishment for 10 days and the staff were very accomodating. When travelling to the establishment some of us were delayed and the staff made every attempt to settle the younger member of our group into the accomodation the day ahead of us. The staff did their best to ensure we had a good stay. The rooms were comfortable and the beds very good. The servicing of the rooms was excellent. Breakfast provided a good array of choices and the only complaint was that when they were busy sometimes you had to wait for the cooked dishes to be replenished. On the down side the rooms were not as soundproof as some would like, particularly if a light sleeper. Our neighbour played their TV loudly till 3am and when mentioned to reception appropriate action was taken. The shuttle to Disney and Universal was perhhaps the biggest negative with a 10 minute Uber ride taking 1.5hours in the shuttle as it went to a myriad of other stops. If you are going to either destination take an Uber and maximise your time at the location.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are pleased to accommodate you at our hotel and we appreciate you sharing your feedback. It is great to know overall you had a pleasant stay with us, but we are sorry for the disturbance you had due to the noise from your neighbor and also the shuttle service. Your business is valued, and we hope to welcome you back for a wonderful visit!

"Great hotel stay"

5
Megan B, Alma, Georgia 03/09/2019

Everything was great except for the mattress in the room. It was very uncomfortable. Staff was friendly. The pancake machine at breakfast produced raw pancakes. Other breakfast items were good. Other than that everything was good!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your valuable feedback Megan. We're sorry you felt the mattress was uncomfortable and you found the pancakes weren't cooked. We'll be sure to take a look at the pancake maker and fix the problem. We hope to have the pleasure of your company in the future on your next visit to Kissimmee Lake Buena Vista.

"We Love this BW!!!"

5
Marycusa, Homestead, Florida 03/09/2019

We love staying at this BW it's very close Disney and the front desk staff is amazing. The breakfast is always is great too. NO PARKING FEES EITHER AND NO RESORT FEES. We will be back in October 2 more times.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for including the Best Western Plus Kissimmee in your travel plans. We're thrilled you enjoyed your stay with us and you love our facility. We look forward to seeing you return in October! Thank you for your business.

"average"

3
User 27/08/2019

I asked 2 thinks to fix inside door that doesn't close and the safe has problem and it gives error even when I follow the instructions moreover I had to change my room late night because the AC stop working and there inst any staff maintenance at that time

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to share your review. We're sorry you were unhappy with your stay and we'd like to have the opportunity to welcome you back for a much better experience. Thank you for your business.

"Great value, great location, great pool !"

5
trucktripper7, MT 10/08/2019

We had a great stay, nice rooms, pool and hot tub were perfect temps and the cleanest water we have ever seen at hotel pools. Located in heart of theme park country. We wold definitely come back. Nice entry to hotel that is covered, rained every day so that was helpful.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
It is a pleasure to read your fantastic review of the Best Western Plus Kissimmee. We are thrilled that you enjoyed our spotless property as well as our wonderful location. Your recommendation is appreciated, and we look forward to welcoming you back again.

"Anniversary Trip"

5
User 08/08/2019

The hotel and our room were very clean and spacious. Maryan, the Front Desk Clerk, was a wonderful resource and handled our reservation beautifully. When she found out that it was our anniversary she upgraded us to a King Suite. There was also some confusion about our Travelocity booking and she made sure to take care of us first, and then she reassured us that she would follow up with the travel site in the morning. My husband and I are pleased to see that this hotel has the Disney Magic that we have come to know and love!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest we are glad to read how much you enjoyed your time at Best Western Plus Kissimmee. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"GOOD, if you are not easily offended."

3
User 22/07/2019

We were in town for 24 hours, needed a night to stay with good average price. Our family is very easy going and we dont cry over spilled milk. So, the wet towel smell was kind of icky but we just blasted the air and cracked open a window and sprayed some perfume. The breakfast is great and many options. the kids will love the pancake machine. Did not hear my neighbors but hallway conversations were heard. not that big of a deal. you get what you pay for. Its a great hotel for pit stops or simple trips. the kids loved the pool which is open til 11pm and the arcade was so fun for them. as long as the kids were happy we were too. also tip, bring your own toiletries - the ones given are very very tiny.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for recommending the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We're glad you enjoyed your stay, however, we regret the smell of a wet towel that you experienced, could be the product used by housekeeping. We'll be sure and check this out. Thank you for telling us and we hope to welcome you and your family back again next time your in the area!

"Great Hotel near Disney"

5
Michael B, Palm Harbor, United States 19/07/2019

This is my second time staying at this property, and just like the first, it far exceeded my expectations. This property is perfect for anyone on business or leisure trips to the Orlando area. It's location is near many shops/stores while also being close to Disney and major roadways to get you wherever you need to be in the Orlando area. The staff both times were exceedingly friendly and helpful. Both stays I was offered a free upgrade to a suite, which was a very good deal. Overall, I highly recommend this property.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
It's a pleasure hosting you again! We're delighted to read that you enjoyed your stay with us again and you like our location. We appreciate you recommending us and we look forward to another wonderful visit!

"Birthday get away"

5
andcondeb, Sheffield, United Kingdom 13/07/2019

Lovely clean hotel. Good breakfast and fab pool with complimentary towels too. Staff really nice and a good location for down town Disney and shopping. Already looking to book again for autumn 2019 .def recommend

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

"Room not serviced"

1
User 11/07/2019

We planned the trip for a year, and we read the reviews of the hotel before choosing to stay there. The front desk staff was pleasant, but the housekeeping was horrible. The room was never vacuumed, the desk wasn't cleaned, the toilet paper wasn't restocked, and the tub wasn't cleaned. I complained about the issue on 07/04/2019 and the next day, the house keeper neglected the room again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Please accept our sincere apology for the hospitality issues you encountered. This is not the norm for our facility and we will be working hard to correct the issues with our housekeeping staff. Thank you for your business and we hope you'll give us another chance to show you a better stay.

"Nice hotel near Disney world"

4
Wxk176, Miami, Florida 09/07/2019

It's a nice and clean hotel with hot breakfast. Located just a few miles from Disney world attractions in Orlando. Rooms are cleaned and towels changed daily. Room comes with frig and safe. The pool and spa looked nice but we were too busy visiting theme parks so we did not use the facilities. Shuttle buses are available to and from several locations of the Disney world or Universal Studio and Sea world. Hot breakfast was good but fruits were limited to apples and oranges. An outlet mall and a super Walmart was just across the street. Very convenient to get to the nearby restaurants. The hotel WiFi needs improvement which was free but with weak signals and slow. Overall, I recommend it as a moderately priced hotel with all necessities.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. We appreciate you highlighting our location. It was a pleasure having you as our guest and we look forward to your next visit!

"Great stay!"

5
Michael B, Melbourne, Florida 02/07/2019

Great stay! Great location, close to walmart and restaurants. Quite location, nice pool and breakfast. Wi-Fi like most hotels is never fast enough but it was ok. I have stayed here before and I will stay again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your wonderful review! We appreciate you highlighting our location and great amenities. Thank you for your business and we look forward to your return.

"Guys weekend golf trip"

4
John F, St. Augustine, Florida 01/07/2019

The hotel was in great shape (recently renovated), very clean, and staff was very attentive. perfect location near any kind of restaurant that you can think of, and within 5 minutes of two of the best golf courses in the area

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for making the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites a part of your travel plans. We're happy to know you found our staff very attentive and that you were impressed with our comfortable accommodations. We appreciate you highlighting our location and look forward to your next visit.

"A Real Gem - One of the best BWs"

5
KZelenkov, Jacksonville, Florida 25/06/2019

We visit Orlando alot and this is the first time at this BW. For some reason, did not see it before - maybe it is relatively new - it looks like it is. It will be our "go to" place for the future. Staff was great at check in and check out; breakfast was good, pool and spa were popular, and room was clean and comfortable. The location is perfect for visiting attractions and there is even a shuttle (did not use it this time) In fact our stay was so good that it prompted us to change our reservations in the fall to a BW Plus in Europe. Yes, you can enjoy the same good service abroad and use your points too! Stayed at over 10 BWs in the last year, all over the country and were super happy with all of them.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Valued Guest, Thank you for staying with us and your nice comments. I am happy you enjoyed your stay. Hope to see you again! ~Your Staff at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites

"Kids visiting"

5
User 23/06/2019

Our kids were visiting us and were planning a few days at Disney. They stayed here and it worked very well for them. Hotel was easy to find and many eating places nearby. Short drive to the parks. We checked them in early and they had no issues when they arrived in the early morning hours.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you Laurie for leaving your wonderful feedback! We're really happy that you and your family enjoyed your stay with us and found our location convenient for your needs! We hope to have the pleasure of welcoming you back in the future!

"Beautiful and affordable"

5
User 21/06/2019

Everywhere I travel, I plan to stay at a Best Western hotel even when on official orders. My family calls me the Best Western Queen. I have stayed at some lot so great location but most of my encounters with Best Western has been wonderful. This location at Buena Vista was great. The exterior was beautiful and the interior great for the price. Breakfast was an anticipated added bonus!!!!! Thank you BW.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are pleased to accommodate you at our hotel and we appreciate you sharing your feedback. It's great to know you had a pleasant stay with us, Your business is valued, and we look forward to welcoming you and your family back again next time your in the area!

"Almost perfect"

4
User 13/06/2019

Everything you need - clean, quiet, easy access, free breakfast, free wifi, microwave and fridge in the room. Good towels. Pretty comfortable bed. The ONLY issue I had was that when I checked in after a very long business day, I was handed a piece of paper that I was told needed to be put on the dash of my car. So my choice was to drag my suitcase back to my car or take everything up to my room and then come back down. This was annoying. I had already given my make, model and tag number. Why the need for this? But other than that, I'm happy with my stay!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest and sharing your feedback. We'll be speaking with staff in regards to your review. Thank you for your business and we look forward to hosting you in the future.

"Nice!!!!!"

5
User 10/06/2019

One of the Best Western I stayed in. Very nice hotel, clean and you can really say you are close to Disney. Service was great, specially the kitchen crew during breakfast. They were very patient and they maintain the food area clean and stocked. Highly recommend.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to leave your excellent review in regards to your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We appreciate your business and look forward to welcoming you back again on your next visit.

"Wonderful accommodations!"

5
Gail P, South Venice, Florida 07/06/2019

This hotel is conveniently located to anything and everything in the Orlando area. Very clean rooms and lobby area. Free parking. Nice breakfast included. Front desk receptionist was very accommodating. Great value for the money.

"Nice property"

3
MiaKitten, Miami, Florida 03/06/2019

I would've given it a 4 or higher but the late clerk Veronica was so dull and unpleasant, didn't even smile and did not even recognize my status as a platinum member (as a GOOD Best Western staff would) but on the other hand the room and breakfast was great! Thanks Katarina at check out for being a much more pleasant face!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to share your comments. While we are delighted to read that you enjoyed your room accommodations and our complimentary breakfast, we are saddened to read about the service issues that you have experienced. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel.

"Best value for your money"

5
V8792JStinam, Charlotte, nc 03/06/2019

The rooms have been updated and modernized. Very clean. The location is near all the hot spots. The staff is very helpful and friendly with all your questions. The free breakfast is pretty standard but is free.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback. It is our goal to deliver good value at a fair price, and we like knowing that we have accomplished just that. We are happy that you were pleased with our well-appointed accommodations and our friendly staff. Thank you for your business and we look forward to your return.

"Would NEVER stay here again."

1
675taib, Palm Beach Gardens, Florida 31/05/2019

Had no problems with check in, Alex was great. The room was okay for the price and we were only staying a night. The problem that makes my rating so low, is the fact in the middle of the night I woke up to a GIANT ROACH CRAWLING ON ME! A ROACH! DISGUSTING! I woke my boyfriend and we tried to find it and kill it to show the front desk people. The next morning I went downstairs to checkout and told the girl at the front desk about my problem and the only thing she did was say she would tell her manager about it. I'm sorry but that's not enough in my opinion. I had a 2 inch long Floridian Roach (Palmetto Bug) crawling on me and my boyfriend for God knows how long. I'm very disappointed in the staffs lack of care to our situation and didnt even attempt to help us in anyway shape or form. I will never be staying here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

"Overnight"

5
lorrinaw2017, Morehead, Kentucky 31/05/2019

Overnight stay, flew into Orlando Sanford was headed to Sarasota for daughter's wedding. Love eating at Landry's seafood which is just 5 minutes from hotel. The hotel is located within minutes to Disney World!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. We're thrilled you like our location and we look forward to welcoming you back again on your next visit to the area.

"Nice location but not great shuttle service to Disney parks"

4
RochaControls, Tampa, Florida 28/05/2019

Overall our accomodations were nice. Breakfast was very good. Just wish the shuttle service was better. The pickup times are unrealistic and they do not shuttle to all 5 of the Disney parks as we were led to believe.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback. We're sorry you weren't completely satisfied with our shuttle service. However, we are happy to read that you enjoyed your accommodations and breakfast. Thank you for your business and we hope to welcome you back again.

"Great hotel great stay"

5
donjuan117, Pennsylvania 23/05/2019

Ive stayed at other Best Western before. But this Best Western gave me and my family the best experience. From the hostess Katerina i believe is the name if i got it or spelled it right, she made us feel like family. This best western accomidated my family request put us in a floor we like and room was great the view was great and most importantly piece and quiet. I will definitely will be staying at this location again. Besides universal resort this best western was great.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Donjuan117, thank you for your wonderful review. We couldn't be happier that you enjoyed your stay with us at the Best Western Plus Kissimmee. We do our best to make your stay a pleasant experience. We hope to have the pleasure of welcoming you back again in the near future.

"Pretty outside but inside and amenities is lacking"

3
sights2see6, boise, idaho 22/05/2019

The outside is very pretty, the lobby is modern and nice but the room it self is only ok. We stayed there 8 nights and each night after being out all day and having room service make up the room, we always had to get more towels. They were always shorting us. One day we had to get more Kleenex because they didn't refill it. It was frustrating. The shuttle was a nice amenity but it had its down falls too. We took it 6 days in a row to Disneyworld. It picked up at 8:10 am at the hotel and you are the first of 7 pickups. Which it is good to be the first pickup because you get a seat, the bus gets full. It is suppose to drop you off at Epcot but only one of the 6 days did we actually get dropped off there. All the other days we got dropped off at Hollywood Studios which is harder to transfer from. Because you can only take a Disney bus from there, which comes every 20 min. So, because of all the other hotel pickups the shuttle does, you don't usually get to Hollywood studios until at least 9:10ish. Then since you have to transfer from Hollywood studios it makes you even later getting to the parks. I asked why they didn't drop us off at Epcot but they had no answer. Ugh..frustrating. They only pick up twice from the hotel at 8:10am&11:30am. They pick up from the transportation center at 7:55pm&11:00pm and Epcot at 9:00pm. Expect to leave a tip for the drivers because they have signs posted all around the bus wanting them. So, if you want to be at the park before they open or even when they open, don't stay here and take the shuttle. Transportation around Disney is very aggravating as is without them making you late and not dropping you off where you are suppose to be. I would not stay here again if I needed a shuttle I would stay at a place with a one hotel shuttle with more pick up times. Now back to the hotel. Their continental breakfast was good the first few days, with pancakes, potatoes, eggs, sausage and the normal stuff. Unfortunately, they served the EXACT same thing every day and we got very tired of it. The best thing about the room was the bed and pillows they were very comfortable! The air conditioner worked well too. There is a Walmart 5 to 10 minute walk away. There is also a few fast food restaurants a 5 to 10 minute walk away. The neighborhood is a little shady so if you are a single female I probably wouldn't feel comfortable walking there by yourself.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback. We're glad you like our facility however, we're sorry you were unhappy with the transportation service. We appreciate you recommending us and we hope to welcome you back for a better visit. Thank you for your business.

"Nice hidden gem"

4
Nikkimef, Miami, Florida 18/05/2019

We found this Best Western by accident, because we were very dissatisfied with a vacation home we rented and had to move out right away. We had stayed in the area before, but did not know this property. It is just off a main road, but extremely close to shopping and restaurants. Extremely friendly staff and the double queen room was very clean and comfortable. We will certainly return to this hotel and have put it on our favorites list as a Diamond member.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Nikkimef, thank you for taking the time to share your review on TripAdvisor. We appreciate you recommending us and we're thrilled you enjoyed our facility and surrounding area. We look forward to your return!

"Customer Service"

5
Paradise22937150024, Davenport, Florida 13/05/2019

HiI'm a Elite Diamond member and have stayed at the Best Western Plus Kissimmee Lake Buena Vista South Inn and Suites for a little over a week and I have had the best help. First off my check in was very good even though it was not thru Best Western and then I was surprised to be upgraded to a very nice suit by the Manager on my second day. The staff was and is very respectful especially the young lady that is German I finally got her name and it's Katharina. M she went out of her way to make sure everytime myself or my boyfriend came in to say hi ask how are day or night is. Never did she have any problems with multi tasking with the phone ringing or having 10 people waiting for her. She NEVER got stressed out at least she never let it show. When you asked for something she didn't make you wait around you could go to your room and it was brought right up. I travel a lot due to my boyfriends job and I have to say. Anytime he works in this area I will be staying at this hotel. Not just because of the service also because it is very clean updated friendly atmosphere and they really try to make you feel like your at home. The two rooms I was in was very nice, breakfast was good and housekeeping staff are very sweet and nice as well. The manager her is a very sweet young lady and goes out of her way to help as well she doesn't just stay in her office and not help. I forgot about the young lady that has only been here a few months and she is very nice and helpful to she is just getting used to the Best Western way since she has worked for other places. But I just wanted to take a little time and let you know that this Hotel is a home away from home and I really enjoyed my stay and many more to come. Thank you again to all the staff and especially the young German lady Kathavina that did go above and beyond for me. Thank you, Angie Fincannon

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for reviewing your stay at the . It is a pleasure to know you had an enjoyable experience with us and loved our customer service. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

"Great breakfast, clean, comfortable and safe"

5
Curious42865876846, Queensbury, New York 09/05/2019

Very nice little pool . Just across the street we found a great bar called Cheers. Spent a few entertaining hours there. It's only about 200 steps away, very friendly place.also a market a stones throw from that.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. We're delighted you enjoyed your stay with us and that you like our location. Thank you for your business! We look forward to seeing you return next time your in the area.

"Very surprised with the quality and services"

5
User 08/05/2019

I thought Best Western was a basic chain of hotels but to my surpirse the hotel had everything I needed and more!. Children under 18 are free, I went with 3, so I took a room with 2 queen beds, very big and comfortable. the toilet was a bit old, but rest of hotel was very good, with gym, gaming room, swimming pool and jacuzzi. kids loved it, and breakfast was a very complete buffet with pan cakes, bagels, scrambled eggs, fruit... as I said, really suprised of the good quality, I strongle recommend it. My teenage kids loved it.

"Very happy with our stay"

5
momx4frompa, Philadelphia, Pennsylvania 07/05/2019

This hotel was very clean and the front desk staff was friendly. The pool area is beautiful with nice landscaping. The water in the pool and hot tub was very clean (and I am picky with hot tubs). The property is also very well kept up with. The breakfast was nice. Overall, very happy with our stay. It's nothing super "fancy", but for the price, I have no major complaints. The only negative thing I have to say is the breakfast was not ready by 6:30am. It was only a problem on our check out day. I wanted to have a chance to eat quick and leave to drop off our rental car, but the food was not out until 6:40/6:45. I know it's only 15 minutes, but when every second counts, it's kind of a big deal. I did enjoy my stay and would still highly recommend this property! Would stay there again, but just plan accordingly with breakfast time.

"good value for the money"

4
User 27/04/2019

The hotel was clean, accessible, easy to find, and large. I'd read complaints about the breakfast not being ready on time and assumed they were by fussier travelers than us- but alas this was also true in our case. The yogurt and oatmeal should have been ready by the promised start time and not later. And a little variety in the eggs department- bacon or turkey sausage or grits- versus just sausage would've been nice. otherwise fine. i'd go back.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to review our establishment. On behalf of our entire team, I would like to thank you for being our guest and we hope to see you return in the future on your next visit to the area.

"Get what you pay for"

2
davelinx, London, United Kingdom 24/04/2019

Have to be honest that after the first 2 legs of our holiday my hotel choice in Florida was price driven. The hotel itself is clean and in a good location to travel to any of the parks and if that's what you're looking for it's perfect. Unfortunately there are no extras here, with the advertised free breakfast being very poor quality and choice. We ended up there once and didn't go back. The pool is quite small and seemed to always be full of leaves or rubbish and the number of sun beds is around 10, so even a semi busy day and it's full. I also found the staff quite dismissive. Overall this was a real disappointment and I wish I'd paid a little more for a different hotel

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. what you experienced is not acceptable by our standards. Thank you again for your feedback as this helps us to improve the experience for future guests. We hope we have a future opportunity to restore your confidence in us.

"Okay"

3
User 24/04/2019

The hotel is nice. The rooms are very small. The place is clean. They have 2 elevators and the hotel is very big. We ended up taking the stairs. The elevator also took a long time to open. The hallways were very warm like they had no AC on

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback Kymberlyeiss. We're sorry the elevator took a long time to open but we're pleased you enjoyed your stay with us. Thank you for your business and we look forward to seeing you return.

"Good Spring Break Trip"

4
newstarr411, Pembroke Pines, Florida 23/04/2019

I booked this hotel for a trip to the parks to celebrate my birthday. At first I was a bit nervous about staying in this hotel since I hadn't stayed at a Best Western before. The reviews were positive, but I was still a bit anxious, because on previous Orlando trips I've visited hotels with positive reviews that were actually lacking in a lot of areas. Thankfully, this was not the case with this property. I believe this is a newer hotel and it definitely shows. The hotel is modern and the lobby is stylish and clean. They placed us in a room near the elevators, which made me nervous at first, but thankfully, there wasn't a lot of hallway noise during our stay and I don't recall hearing the elevators either. This could have been because of the time of year so it may be a different story during the summer. The hotel is also located close to a lot of fast food restaurants as well as a Publix and a Walmart. Our drive to Disney was usually about 11-15 minutes depending on the traffic. There was some construction going on around the hotel, but I didn't hear it. The room was comfortable and had the features I enjoy at a hotel (mini-fridge, microwave, flat screen TV, and a coffee maker). The breakfast was also pretty good, but I was disappointed that they had a pancake maker instead of waffles. Overall, it was a good experience and I'd probably stay here again for the right price.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest. We're thrilled you enjoyed your stay with us and you like the surrounding area. Thank you for your business and we hope to welcome you back.

"A very nice reasonably priced place to stay"

5
MILESC046, Halifax 19/04/2019

We stayed for 3 nights and thought it was a great place. Restaurants, Walmart, and factory outlets stores all within a 5 minute walk. The staff from the cleaning crew to the front desk to the people making the breakfast were very friendly. Breakfast for us was around 9:10 am every morning and we really enjoyed it, the only issue we had was left side of the toaster did not work. The pancakes, bagels, and eggs were delicious. We swam in the pool every night and found it, along with the hot tub, to be very clean and relaxing. The rooms were made up and cleaned everyday without any issues.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to leave your review. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We hope to welcome you and your family back next time your in the area!

"Our Stay"

5
Discover25928504132, Palm Bay, Florida 14/04/2019

We enjoyed our family stay at this Best Western. Everything was spotless and near everything you could want or need. The breakfast was wonderful. This was the largest dining area in a Best Western we've been in.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for reviewing your stay at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites. It is a pleasure to know you and your family had an enjoyable experience with us and breakfast was wonderful. We enjoyed having you as our guest and look forward to welcoming you and your family back on your next visit to our area.

"Very friendly and professional"

5
Seaside62794948777, Jacksonville, Florida 08/04/2019

The desk clerk was friendly and awesome made checking easy. Room was clean and nice. Great value for money. Good breakfast choices. Lobby clean. Location very convenient to Disney parks. This was my second stay there in three months and definitely go back

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Seaside, thank you very much for your wonderful review. We appreciate your comments and we look forward to seeing you again on your next visit.

"1 night stay"

4
User 07/04/2019

The room was a little dusty on the tables and desk as if it hadn't been occupied for a few days but the bed and bathroom were neat and clean. If I had stayed longer I wouldve addressed it but I checked in late in the evening and left early in the morning so it sufficed. The location was great to Walmart, other outlets and some eateries. I would revisit again if ever in the area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your review wonderful Ljab8. It was a pleasure having you as our guest and we're glad you enjoyed your comfortable stay with us. We look forward to hosting you again on your next visit. Thank you for your business!

"Paper Thin Walls and if you're looking to get a head start for the day good luck getting an early breakfast"

2
tophat2016, Honolulu, Hawaii 05/04/2019

The worst thing about our stay was the paper thin walls which was a surprise to a supposedly newer hotel. Very cheap thin walls which you would not expect. You could hear all of next door conversations, TV and kids crying or yelling. The King Suite was adequate size for 2, clean and the hotel was in a good proximity to all of the Disney World Resorts. plus had a larger than normal mini refrigerator that kept drinks very cold. The complementary breakfast was inadequate due in part to the laziness of the girls trying to set everything up who in our 3 day stay could never have everything ready by 6:30am which was the time we were told for breakfast. Two of the breakfast warmers trays were empty on our third day. The staff seem to bumble around with no structure from management. There was no "Express check-in"; we had to wait a long time for the family in front of us to get checked out instead of the desk manager quickly checking us in and giving us a key since we were pre-paid. The Tuesday early afternoon check-in desk manager didn't seem to understand that we were already checked in and we responded to numerous texts doing so and she just repeated everything that we had already done. I think she needs to be retrained on how the system should work. We got the luggage cart ourselves since some of the employees seemed to be on a smoke break outside when we arrived then after we have it all loaded someone appears to take it to our room. If you want a good nights sleep avoid this hotel at all costs due to the very thin paper walls. We thought Best Western would be a good choice but discovered it didn't compare to other similar brand hotels we had stayed at before. The Best Western Plus Kissimmee-Lake Bueno Vista South Inn & Suites needs the management to step up and start managing the hotel for a much needed better customer experience atleast for breakfast and check-in.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to review our establishment. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope you will give us another chance and visit us again.

"Nice but?"

3
rojanse, Sarasota, Florida 31/03/2019

This is nice hotel clean but smells humidity breackfast ok no for the price need more breakfast ,service ok no clean Sunday because is busy i no like this is i paid like complete services recommended no 100% but acceptable.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Rojanse, thank you for recommending us. We appreciate your business and we hope to have the pleasure of hosting you again in the future.

"Anniversary trip."

4
Passport32800291802, Sunrise, Florida 25/03/2019

My husband and I stayed here for a trip to Epcot.It was a 10 minute drive to Disney.Hotel was clean.Had decent breakfast.Family friendly.Close to restaurants and shopping.Our room was clean.It is an newly renovated hotel.I will stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are pleased to accommodate you at our hotel recently and we appreciate you sharing your feedback. It is great to know you had a pleasant stay with us. Your business is valued, and we hope to welcome you back for a another visit.

"Sneaky extra fee at check in"

4
Culture00978255172, Toledo, Ohio 25/03/2019

I was asked to sign the typical registration form but not made aware that this location added a $1.50 fee per day for a safe! When we inquired into it after the charge showed up on our bill they said it was in the fine print. Buyer beware! I am VERY disappointed in the property management at this location. Up until now we only stayed at Best Western but that may change quickly!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest and leaving your valuable feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the extra fee per day for the safe on your recent visit. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel.

"Fantastic stay "

5
User 24/03/2019

Loved staying at Best Western was made welcome at check in staff very friendly, our room was very clean and comfy, ok walls were very thin but it didn't spoil our stay, breakfast was very good always plenty available again staff very helpful, pool area was great a bit cold but hot tub was brilliant, maybe a few more umbrellas does get very hot, snack shop was very handy overall very good quality hotel close to all parks also Walmart will definitely return again

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for sharing your experience at the Best Western Plus Kissimmee. We truly appreciate all of your feedback and we look forward to welcoming you back for another peaceful and comfortable stay. Thank you again!

"Terrible Front Desk"

1
Teddy A, Clearwater, Florida 22/03/2019

No consideration with disable guest.I requested a king suite as close as possible to the elevator due to pulmonary condition whatever floor. Was given the farthest room to the elevator. After complaint was told it was the only room available. And the hotel is empty.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your feedback. We comply with all ADA laws. Please accept our apology, however, we are limited as to how many ADA room are available. We appreciate your business and we look forward to welcoming you back again.

"Great hotel for the price."

4
YBLuvs2Trvl, Miami, Florida 19/03/2019

Loved staying at the hotel. Decor- beautiful. Modern. Cleanliness- very clean. But room attendant forgot turn down service. Only changed towels Breakfast- pretty good but needs a few improvements ie bacon more often/ preference. Apple juice a little watered down. Location- great. We have stayed closer to Disney parks and farther. This one is perfect with Walmart next door! Only negative is there is construction of two buildings close by so it is not pleasant to look at. But the hotel itself is beautiful! Staff- wonderful. Very friendly Shower/bathroom- perfect no issues hot water and soaps and toiletries offered if left at home.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again!

"Great value! Very clean! Friendly staff"

5
658mkh, Elburn, Illinois 18/03/2019

My sister had booked a hotel in Tampa and did not look at the reviews. She just booked it because it was only $55. It was not clean at all and very gross. :(Anyway we were scrambling to try to get another hotel and they were all over $200 which was definitely not in our budget.We came upon your hotel and saw the great price! :) Staff was so helpful! Will definitely b coming back to stay there again. Thank u! :)

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest. We're thrilled you enjoyed your stay with us and found us to be a good deal for you! We appreciate you recommending us on TripAdvisor and we look forward to welcoming you back again next time your in the area.

"Cleanliness and Kind Staff"

5
User 18/03/2019

My stay was well worth the drive in from Texas. The room was nice and welcoming. The beds were comfortable as ever and the bathroom exceeded my expectations. My A/C cool my room. The tv and microwave worked. I recommend this hotel for your trip to disney world

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for recommending us at the Best Western Plus Kissimmee, FL. We are delighted that you chose to stay with us and we appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Great Location to Disney and Universal Parks"

4
0827PJS, Hampstead, Maryland 17/03/2019

The rooms were recently updated with paint and carpet. The cleanliness and quietness of the rooms is very good and the beds are comfortable. Breakfast selection and temperature of food is fair and very crowded. The landscaping is pretty and nicely maintained. The pool area is very nice. The location of this hotel is close and convenient to Disney and Universal parks, restaurants, and shopping.

"Best Western Plus"

5
User 16/03/2019

Service was perfect.Beds very great.Breakfast was good. Noise level you could hear the next room.overall very pleased. Grounds were very nice. I WOULD DEFINITELY STAY AT THE BEST WESTERN NEXT TIME I TRAVEL.

"family vacation"

5
883saadn, Brampton, Canada 14/03/2019

Nice hotel, very friendly staff, check in was fast (specially Mariam) , updated hotel, the room and bathroom are very clean, nice pool.Great location close to shopping centers and attractions.The breakfast was very good. Easy and lots of parking space.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience with us. It was a pleasure having you and your family as guests and we look forward to welcoming you back on your next visit.

"Excellent Stay!"

5
Bettyscarlett65, Davenport, Florida 14/03/2019

Excellent Hotel. Extremely Clean. Quiet. Team Members are friendly and helpful. Made us feel welcome. Property is recently renovated and updated. Great location set back off the main highway. Nothing to complain about. We thoroughly enjoyed our trip and will stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are delighted that you chose to stay with us at the Best Western Plus Kissimmee. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we look forward to seeing you again soon!

"Lovely Hotel"

5
Mumba1956, Braintree, Massachusetts 14/03/2019

Nice hotel close to all attractions. Check-in was pleasant and quick. Room was super clean and modern. Comfortable bed and quiet. Parking was free and easy. Included breakfast was typical, although the pancakes were very good.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for visiting, Mumba1956. We hope to show you an even more comfortable stay next time. Thank you for recommending us!

"Great stay"

5
adamaxe, Hartford, CT 10/03/2019

Front desk staff were great (Miriam and Giselle). They acknowledged my best western member status and called up to our room to follow up on inputting a Best Western gift card we had and to make sure we were happy with the room (wow). Hotel is modern and very clean. The beds were very comfortable. The breakfast was a little chaotic, but I think you see that at every hotel in this area, even on Disney property. The staff working the breakfast were very attentive. We also enjoyed a few hours at the pool, which was very relaxing. We felt very comfortable there and would definitely stay again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for taking the time to leave your review in regards to your stay at the Best Western Plus Kissimmee. We appreciate your business and look forward to welcoming you back again on your next visit. We'll be sure and let our staff know about your nice comments. Thank you again!

"A couple from Canada"

4
Roam317323, St. John's, Canada 08/03/2019

We're always skeptical about the cleanliness of hotels but this was probably the neat and cleanest hotel we've stayed in. We drive back and forth from Canada to Florida every year and stay in many hotels and were so pleased with this one. Every staff member was helpful and the full Breakfast( including bacon) was exceptional. The outlet malls are within walking distance and there are free shuttles to the theme parks all for a competitive hotel fee. Definitely would stay here again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your wonderful review. We truly appreciate and value our customers opinion. Thank you again and we hope to see you return for another great experience.

"Leisure stay."

4
Escape37527551559, Hudson, Florida 08/03/2019

Very good check-in. Hotel has a small marketplace room with goodies to buy. Room was a little cramped. Bathroom was clean and large. Breakfast could have been hotter. They had bacon, eggs, biscuits and gravy, pancakes, etc. Noise is a problem as walls and doors are not soundproof.

"Excellent stay great price very clean. "

5
Nicholas P, Muncie, Indiana 07/03/2019

This hotel was by far the best. Our family stayed for 5 nights for our spring break. We normally stay with family on the Atlantic coast but this time we wanted to do Universal Studios and more touristy things. The location is great 5 mins from Disney and about 30 mins with traffic to Universal. The front desk area is inviting and clean. We chose this hotel for the type of room. I have 2 kids 6 and 9 and we stayed in a king suite with a separate area for the kids. It has 2 twin beds and a TV for the kids with ample storage for clothes and toys. The bathroom was perfect for what we needed. It had a large mini fridge microwave and coffee maker (kurig ). The room was spotless and cleaned everyday while we were out. The staff was friendly and helpful. They have an on site person from 7 am to noon to help purchase park tickets from Disney to universal to anything in the area. We had breakfast every morning and there was something for everyone including 2 picky eaters. I tried to find something negative but just couldn't. Our stay exceeded our expectations and will definitely be back. This hotel was full every night and didn't have any problems with "thin" walls. Water pressure was great in the showers. We didn't use the wifi we have unlimited data so there is no need. It was chilli and didn't use the pool but we did notice how nice it was out back. I didn't feel cramped with both kids and my wife and I in the room. I would give it 6 stars if I had the chance. The kids are sad to leave and they are normally ready to go home by the 2nd or 3rd night when we leave for a week. We normally only stay in Best Westerns while we travel bc they are fair priced and offer a hot breakfast. This was the first BW we stayed in for an extended period of time and couldn't be happier. I hope this helps with your decision of where to stay!

"Very clean room, lovely pool area"

5
User 03/03/2019

Really enjoyed our stay at this clean and comfortable hotel. Pool area is nicely landscaped and very pretty. Nice variety of food for breakfast. Lots of restaurants nearby and a Wal-Mart is less than a half mile away.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for visiting, Quest93065. We hope to show you an even more enjoyable stay next time. Thank you for your business.

"Solid budget level hotel option"

4
wolfman07, Miami, Florida 03/03/2019

This property is either a new construction or completely newly renovated. The staff were helpful, cheerful and knowledgeable. The problem is that the furniture, while modern and new is cheap and the WiFi was slow to the point of being useless, and that is a major sin in 2019.

"Nice hotel but not great"

3
cnavarro002, Salt Lake City, Utah 27/02/2019

Pros: We stayed here on a recent trip to WDW. The location was great, just a few minutes to the parks and easy access to shopping, food, etc. The hotel itself is nice and well kept. The pool area was clean and the hot tub was great after a long day walking at the parks - we used both pool and hot tub every day. Cons: The staff was not very pleasant, and the breakfast was just ok. Internet is spotty.

"Great Location near Disney"

4
Excursion09852510772, Charleston, South Carolina 26/02/2019

Hotel was clean and breakfast was good-no weird smells or mold anywhere. The location can't be beat for the price. Very close to Disney parks. The pillows were too hard and the paint was peeling in the bathroom but everything seemed clean and the cleaning staff did a great job with our room after my 2 children got hold of it. TV channels sucked but if you're there to go to the attractions it won't matter. Staff at the hotel were very friendly. Great value being so close to Disney for the low price. I didn't feel like we were staying in a gross no tell motel.

"Quick and easy"

5
User 24/02/2019

This Best Western Plus was a great choice for my best friend and I or staying just for one night after being at the park all day. We were able to sleep in and have breakfast for a reasonable price with our stay. The rooms were very clean and I did not find any evidence of bugs including bed bugs. Staff was courteous and the property is beautiful.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your recommendation on TripAdvisor. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback. Thank you for your business.

"Thin walls & low end"

1
User 23/02/2019

Really thin walls. Can hear snoring, talking, and noises that should not have to be explained to anyone. Dips / soft spots in the hallway floor and room floor. A very worn out hotel. Not recommended and will not stay at this Best Western again. Shuttle to Epcot had multiple stops at other area hotels, U turns along the way including return trip. Not quite as advertised. Convenient enough but not adequately described. Did I mention thin walls? Can hear neighboring room clearly. Fellow on the phone, snoring, talking, clearing throat, laughing and well let's just say moaning. Not a great stay.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback and hope we have a future opportunity to restore your confidence in us.

"Motel experience"

4
User 23/02/2019

Overall stay was great good clean and comfortable worth the money only downfall I experienced was that the room wasn't ready for me to check into after driving 21 hrs so I was a little dissatisfied with that but overall everything else was great.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive feedback. Accept our apology for not having room ready when you checked in. We'd like to welcome you back for a much better outcome. Thank you for your business.

"Great motivated staff, clean, spacious, nice pool, decent breakfast"

4
billhrsh, Allentown, Pennsylvania 18/02/2019

We would not hesitate to return. Only reason or no 5 star..and this might be considered weird. The internal lighting is largely cold bright !!! The upside--if it was dirty you'd see it. Just a tad visually uncomfortable. Tone it down and you got a 5 !!!!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience. We appreciate you recommending us! Please come back again to the Best Western Plus Kissimmee on your next visit to the area. Thanks for your business.

"What a pleasant surprise."

5
highwayroamer, Guys, Tennessee 16/02/2019

Just renovated. One of the nicest placed we have stayed. Staff was great. But the best part is the Walmart located close enough to walk to. We always seem to forget things and we always need snacks. Close to all the fun things to do.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear highwayroamer, Thank you for your review and the five Stars. We are so glad that you enjoyed your stay with us. Hoping to see you again soon. Maria I Guest Relation

"This was a hidden gem!"

5
Kathleen F, Bradford, Massachusetts 12/02/2019

I messed up with the reservations but the lady at the desk was so helpful and we stayed the 5 nights as planned. She upgraded our room from a king to a king suite at no charge. Great room! And best of all they have a guest laundry! What a joy not to bring home dirty clothes......

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for recommending us! We appreciate your feedback and we're glad you enjoyed your stay with us. We look forward to welcoming you back again.

"Pretty good overall. Good value"

4
User 11/02/2019

Stayed there 4 nights in early Feb 2019. Overall high marks. Very comfortable beds, clean room, nice pillows. Good TV. Pool was maintained well and good overall breakfast. Lobby very nicely appointed. Those working the checkin/checkout were very considerate. Breakfast was better then most continental breakfast's by far. Lots of options to include sausage/eggs/bacon. Pancake machine. Oatmeal and pastries. One of the nicest hotels we have stayed at down there. They also have towels at the pool for use by patrons. Only negative truly is the walls are thin and as such it can be noisy when kids are running up and down the hallways. We had a portable whitenoise machine with us and it was handy for masking some of the hallways noises.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear thomas t, We want to thank you for taking your time to write a review for us. And we apologize for the noise that you experience. I will let the management know about this matter. Hoping to see you back again. Maria I Guest Relation

"Great place to stay when going to Disney world"

5
May j, Syracuse, United States 10/02/2019

My husband and I went for a 4 day trip to Disney world. It was a perfect location. Only about 5 miles away. Modern and clean hotel. Everyone was friendly. Loved having a microwave and fridge in the room. Breakfast was good. I highly recommend this hotel if you are in the area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you May J for recommending us. We're thrilled the location worked out for you and your husband and that you enjoyed your stay with us! Thank you again for your kind comments and we look forward to welcoming you back again on your next visit to the area.

"A wonderful gem in Kissimmee"

5
terriberri268, usa 10/02/2019

After being burned by airing we needed a place to stay on very short notice. Enter Best Western Plus I'm Kissimmee! We were very pleased with our stay. It is newly refurbished, very clean and bright.Good selection of hot and cold items for breakfast, oatmeal,cereal,eggs,pancakes,yogurt,fruit, and delicious biscuits and gravy. The staff is very friendly and accommodating. Our bed was comfortable and our room was kept spotless by the very good cleaning staff.The pool is good sized, heated, with plenty of lounges , tables, and chairs. There is also a Jacuzzi. They have a small area that sells water, snacks, drinks, and Ice cream. We enjoyed the area very much, it's close to the attractions, restaurants, and stores.We will stay there again and will recommend it to our family and friends.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you terriberri268 for your wonderful review in regards to your stay at the Best Western Plus Kissimmee. We value our guests opinion and it's good to read that everything went well with your stay. We look forward to having the pleasure of hosting you again in the future on your next visit to Florida.

"Disney Internship drop off"

4
User 07/02/2019

Very convenient, excellent location to all theme parks restaurants shopping stores and outlets. Close to the Disney Dorms, where the Interns will be staying , if your dropping off a family member. excellent price and very clean rooms and location.

Tom J, Public Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Hi Happiness23730935849 Thank you for recommending the Best Western Plus Kissimmee Lake Buena Vista South. We're delighted that you enjoyed your stay and found the location convenient for you and your friends. Hoping to see you again soon. Maria I Guest Relation

"Resort Worty Best Western"

3
douglasw242, Ontario, United States 29/01/2019

This Best Western is very beautiful. The people working there go out of their way to make sure you are having a great experience at area resorts. It is decorated beautifully and has very modern amenities. We were welcomed every time we walked through the door. We were greeted with a smile. If you are looking for a nice hotel without having to pay super high resort prices, this is your place. Oh, and it is very close to all of the big resorts.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for your kind review. We do our best to make sure you and your family have a pleasant stay at the Best Western Plus, Kissimmee, FL. We're thrilled you enjoyed your stay and we look forward to welcoming you back again on your next visit.

"Awesome Place to stay"

5
kimberlykJ7608RX, Deer Lake, Canada 18/01/2019

I have to be honest that I was scared to stay here after reading all the reviews. I am happy I went against the reviews and decided to stay here anyway. It was in a awesome location. It is a small distance from Orlando airport but the location is awesome for Disney. It was only 5 min away from Magic Kingdom, Universal studios and other amenities. Across the road is a Hugh Walmart that allowed us to get snacks. The hotel itself was very nice. The room was really big and clean. The bed was very comfortable. It included a free continental breakfast. Front desk staff was very friendly. We did have to go a day without water has they were changing over the system but they informed us well in advanced and made sure they had bottles of water available. We weren't in the hotel all day so it didn't affect us. I am actually planning another Florida vacation for October 2019 and I already know that I am staying at this location. I cannot say enough good things about it.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your feedback Kimberly. I'm really glad you chose to stay with us after reading negative reviews and that you found our facility to be clean, and a great location. I'm also pleased to read that our front desk staff was nice. We appreciate you recommending us and we look forward to welcoming you back on your next visit. Thank you again!

"Satisfied"

5
Sightsee49250205659, Jacksonville, Florida 15/01/2019

This Best Western has down a complete Upgrade of the lounge area, breakfst area, Hallways, and rooms. It is beautiful inside and out. I have previously had stayed there three previous times. Was very surprised this time of all the remodel. Will definitely stay here the next time we plan a trip to Orlando Florida.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you very much for taking your time to leave your feedback in regards to your stay at the Best Western Plus Kissimmee Lake Buena Vista South. I'm delighted to read that you thought our facility if beautiful inside and out and we look forward to welcoming you back again on your next visit.

"Excellent Hotel..."

5
SteveParr, St. Augustine, Florida 08/01/2019

We were staying here while in town for the big auto auction at Osceola Heritage Park. My brother booked our rooms with points for one night. When we decided to stay for two nights, it was no problem to pay cash for them and to stay in the rooms we were already in. BIG plus. We were offered upgrades to suites as we checked in (my brother stays at Best Western when he travels, and is a Diamond member). The room was VERY nice. I didn't need the separate bedroom, but it was nice to have nonetheless. The room had large televisions in the bedroom and living room, a very comfortable king size bed, refrigerator, coffee maker and microwave. The water pressure in the shower was excellent, and the water got hot in no time. If I had to be critical of one thing it would be one of the bathroom doors. The door by the room entrance (room 400) didn't "click" shut when closed, but it's hardly something to make an issue out of. The door closed, you just didn't have to turn the handle to open it. The complimentary breakfast was actually pretty good, and the food (and here was plenty of it) was all served at an appropriate temperature. This property is further evidence that Best Western is upping their game considerably...

Tom J, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Hello Steve Thanks to post such a nice review of our hotel. Great to know that you liked hotel, breakfast and the room. We apologize for any inconvenience you had experienced. we will be very to see you again.

"Great hotel tucked away"

5
hsr28, Chelmsford, Canada 05/01/2019

Overall a great one night stay before moving into our condo. Pool and hot tub were nice and clean. Family suite provided lots of room to relax. Breakfast was hot and filling. Would definitely stay again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest, it was a pleasure having you. I'm glad you enjoyed the pool and hot tub! And the Family Suite provided lots or room for you to relax. Thank you again and we look forward to welcoming you back again on your next visit.

"Best BW so far!"

5
Flnative33458, Jupiter, Florida 16/12/2018

We are Diamond BW members and typically seek them out when travelling. BW has ramped up their game the past few years in changing the overall ambiance and experience (in our opinion). We have found the “Plus” BW have been the best in value and amenities. We selected this BW because of te proximity to Magic Kingdom and the hot breakfast is always a plus too. Immediately upon arrival we were impressed with the appearance of the hotel especially considering the price we paid. It only got better from there. Miriam chcked us in and was beyond friendly and accommodating. She went out of her way to be sure to cover everything including upgrading our room because of our diamond status. The kids were excited as we had a family suite. Perfect for traveling with 2 small children (or teens). The room was spacious with a king and 2 twins in a smaller room (within the main room) with its own tv. The room was immaculate and had a small fridge, microwave and keurig (yippeee). The hot breakfast buffet (included with your stay) was perfect! The kids were happy with the pancake machine alone. There were hot items such as bacon and even biscuits and gravy. It is so convenient to have an above adequately selection right on property and not waste time (and money) stopping for breakfast on the way to the park. We will only be staying here for all future theme park trips. We are so glad to have found a new gem in thr BW family of hotels. By the way, we didn't use it but there was a larger than usual pool for a BW and a hot tub. Pool area was very clean.

Tom J, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Valued Guest Thanks a lot for your valuable time to review our service and to post great compliments. It's our pleasure to know that you liked the appearance of the hotel, friendly staff, great pool area, new Gym and hot breakfast. It's always our endeavor to exceed your expectations. We will be looking forward to see you again. General Manager

"just ok"

4
ldp, Bradenton 13/12/2018

We have stayed at this hotel several times in the past and enjoyed our stay. It is in a great location. It was clean and quiet The lobby is always bright and welcoming This stay the mattress in our room was not comfortable as has been in other rooms in the past. .I would have to consider another stay here until they replace the mattresses. It could have just been that particular room.

Tom J, Guest Relations Manager at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Valued Guest Thanks for your valuable time to review our service and provide great feedback. It's great to receive this review from a loyal guest like you. Great to know that you liked the location of the hotel, cleanliness and the inside infrastructure of the hotel. It's always our endeavor to exceed your expectations. We will definitely check the uncomfortable experience you had with the mattress and will take appropriate steps to prevent this kind of issue for future. We will be looking forward to see you again. General Manager

"Nice Stay"

5
User 11/11/2018

Our room was very clean, that is most important to me. Having refrigerator and microwave appreciated. Mariyam checked us in, she and staff were nice and helpful. The location worked great for us, going to Disney. Area was quiet, Walmart and shopping close by. We enjoyed our 3 nights and would chose this location again.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to be very clean! Thank you for recognizing our efforts. We're delighted you enjoyed your stay at the Best Western Plus Kissimmee, Lake Buena Vista South. We hope you will choose to stay with us again in the near future. Thank you for your business.

"Great place and conveniently located for theme parks in Orlando, FL area"

5
shumanshoofcare, Millerton, Pennsylvania 10/11/2018

Clean, comfortable, & accommodating! Highly recommend staying there! Area seemed safe, Walmart and other shopping for common needs are close by. Driving in and out of was easy. Hotel staff was very curtious and responsive. The breakfast was more then adequate.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for sharing your experience on TripAdvisor. We value our guests opinion and use your comments to make necessary improvements. We're glad everything was convenient for you and you enjoyed your stay with us. We look forward to welcoming you back again.

"Terrible place"

1
User 05/11/2018

The hotel located in very busy area was a lot of constructions make your asleep very hard during the early morning there's no air condition at the front desk breakfast is very poor specially when there is a lot of guests Don't ever think to go there you will have a very bad experience it may ruin your trip

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will be taking appropriate action to prevent these issues for our future guest. Thank you for your business and we hope to welcome you back for a better outcome.

"such a great hotel!"

4
User 30/10/2018

we checked in relatively late and to my surprise there was a young female maning the front desk. catalina was amazing during check-in (we needed somehwere to grab a bite and gave us clear instructions where to go). she even told us the best parking closest to our room and directed us the right way to our room. we stayed for 3 nights and all 3 nights were super awesome with help from her. breakfast ladies were amazing and very attentive. the only issue we faced was one of our nights coming into the main entrance one of the front desk agents was being very very rude to the other girl with black hair. i feel as if, if there was any issues it should not have been handled where guests aren't able to see and hear. which is why given 4 stars because that was very unprofessional of the rude front desk agent, i didnt catch her name but she had light brown / dirty blonde hair with glasses, and she was arguing with a girl with black hair and glasses. we checked out roughly 6:30am and catalina was the one who checked us out, once again she was awesome! had our receipt emailed to us instead of printing and wished us safe travels. because of how awesome catalina was we will be coming back!

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest at the Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites and for taking time to write such a wonderful review. We appreciate your positive comments about how much you enjoyed your stay with us. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to Buena Park, Ca.

"Great value for Great Quality Hotel!"

5
User 30/10/2018

This is my 2nd stay at this hotel, and I must say I will keep coming back. We are lucky enough to live 4 hours away from Disney, and look for any chance to visit. We usually stay for 1 night stays and this hotel is just right for our family. Location: It is centrally located, 15 minute drive from the Disney Parks. 5 Minute drive to a Walmart and Publix Supermarket. 5 Minute drive to expressway. Staff: Mariyan (Front Desk Receptionist) was very helpful and nice. I was not feeling well and she was very empathetic. She offered the express checkout, let us know where breakfast would be held and the timeframe it is served. And lastly she upgraded us from a regular room to a Family Room (Yay! Best Western Reward Holders Perk). Room: Both times I've stayed at the hotel, I have loved how clean the rooms are. Beds are a little on the stiffer side ( I like it like that). The rooms have a microwave and good size mini fridge. AC unit is decent, but does take a little to get the room extra cold. We really liked the family room where it had a division between the kids twin beds and the king size bed. The kids section also had their own TV. The only thing I would like is better lighting. They have lots of little lights, but they are not strong enough to really light up the room at night. Breakfast: Is from 6:30am - 9:30am. Menu usually contains: Scrambled Eggs or Sunny side up egg and boiled eggs. Bacon or Sausage. Grits, Biscuits (YUM), White or Wheat Toast, Texas Toast, Bagels, Variety of Sweet Pastries, Oatmeal & Toppings, Yogurt & Toppings, Pancakes, Cream Cheese, Butter, Maple Syrup, Variety of Fruits, Cereal, Whole Milk, 2% Milk, Skim Milk, Variety of Juices in Dispensing Machine, Coffee (regular & decaf). Parking: Is free and plenty of it. Wifi: Had good signal, easy to log into

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest we are glad to read how much you enjoyed your time at the Best Western Plus Kissimmee. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"Average only based on wheelchair experience, nice place"

3
Jim114, Melbourne, Florida 28/10/2018

We stayed in an accessible room with King bed. My wife is a wheelchair user. We thought it could work so we did not ask about changing rooms; the hotel was very busy. BY bedtime I was sorry about that decision. The room design is poor for a wheelchair user. The presence of a sleeper sofa forced the right side of the bed (her side) too close to the wall, so we had to make due. We also found that there only enough space to move to/from the bathroom in a wheelchair if she crammed into the corner of the entryway so the door to the bath would just clear the chair. IMO a King room for a wheelchair should have perhaps a big chair instead of a sleeper sofa, and the bed centered on the wall for easier wheelchair access. I don't know what could be done about the bathroom door. The room is supposed to assist those with mobility limitations. We would have been as well off in a standard room. The bathroom itself was clean, wide, had a wall-mounted sink to pull up to, and appropriate grab bars in the tub and y the toilet. The room was nicely appointed, very clean, recently remodeled it appears. The TV needs a guide on screen or at least a channel guide in the hotel literature in the room; I had to slowly scroll through every channel to figure out what it was, and even local channels, usually grouped low in the queue for ease, were spread out across the list. Frustrating. Lobby was nice, plenty of space there and in the breakfast room, and the breakfast items provided were plentiful and acceptable for the price (free). I spoke to the desk and the clerk was very sympathetic to our issues, and recommended a room with queen beds next time. We will try again, because of the many positive attributes and the good location for our usual activities in the area.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. We are pleased you thought our hotel was nice. However, we are sorry we missed meeting some of your expectations which inconvenienced your stay. We hope to have another opportunity of welcoming you both back soon for a much better experience.

"Orlando Family Vacation"

5
Janie G, Toronto, Ontario 20/10/2018

Hotel staff was friendly & welcoming! Check in was quick & easy! Hotel was clean & comfortable! Amenities were great! Especially the pool! Breaks fast in the morning had a good selection! Server was super pleasant! Would highly recommend!

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Janie G, thank you for reviewing the the Best Western Plus Kissimmee. We're glad you found our hotel to be a good value and that you enjoyed the many facilities available at your service. Thanks again for recognizing our efforts. We look forward to welcoming you back.

"What.. No Bacon?"

4
User 15/10/2018

Made reservation on booking.com after looking at location photos and seeing a 9.6 rating of “Exceptional”. We were checked in by a nice young lady, Mariyam. She offered our party extra shampoos and conditioners as needed. The next morning at breakfast, I was horrified to find out NO BACON would be served during our stay, since pictures on the reservation site showed previous guests being served yummy bacon. When asked, Mariyam said visitors asked for a change to SAUSAGE, but what served was not even a “Meal Ready to Eat” breakfast link. So Sad.. Speaking of small things, there is no street sign on the short road accessing the property. Do not expect a view from your window, hotel is surrounded by trees and construction. The remote was very “laggy” and my roommates needed to make multiple attempts to change channels or volume on the TV. Lastly the sofa bed mattress needed to be replaced. All in all, a very ok stay, but using the term “Exceptional” on booking.com was a bit over enthusiastic. While here on tripadvisor.com pictures indicate this location was previously a HolidayInn Express and ratings are more in line with what I experienced.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our guest. We appreciate you taking the time to leave your valuable feedback. I'm sorry we did not have the bacon you saw in pictures. I'm glad that you had a good stay and we hope to see you return in the future.

"clean rooms .. great service"

5
kaylieed, Orlando, Florida 14/10/2018

when i arrived, Mariyam checked me in she was friendly and helpful she even upgraded my room i would stay at this best western any time i am in fl . the breakfast was perfect also. it was a good experience

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for being our recent guest. We're delighted that you enjoyed your room and found the breakfast perfect! We appreciate your feedbackand look forward to your next visit with us.

"Nice environment, bad stay"

2
User 14/10/2018

I attempted to stay at this hotel in the beginning of October but I couldn't stay because the beds were to high for a quadriplegic to get in the bed, I didn't ask for an ADA room because of how many people were staying in the room with me. The bed was approximately 40-44 inches high which for even someone 5'3 inches had to jump to get the bed. We asked for a lower bed but the receptionist (who was not American) did not quite understand and she lowered our floor. Then after moving us to a lower floor and realizing that the bed was the same height we went back and explained it was the bed that was the problem, not the floor! We argued about getting our money back because I could not stay there at all. Luckily we managed to get our money back. Now even though the beds were high, the brief amount of time I was there I must say that the rooms seemed nice and clean. The lobby was inviting. It looked like a nice place to stay, but unfortunately we could not experience the hotel like we wanted to.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for your feedback. We hope to have the pleasure of your company in the future.

"Fantastic place! "

5
Marz J, Redondo Beach, California 13/10/2018

Fast easy check in friendly helpful staff. Clean pool area. Nice big clean spacious rooms. Daily housekeeping good. Offers rides to Disney parks. Definitely need a car to get around nothing close by. Free basic complimentary breakfast. Clean bedding. Clean spacious bathroom. Great towel quality. Super quiet area. Big tv, super clear with decent channels. Plenty of lighting and outlets. Fridge and micro in room. Ac worked great. Free parking available. Cons: Room key had to be reset everyday. Took awhile for hot water to kick in when the sink and shower were turned on. Water in shower had a slight oder ...

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to be clean and spacious. We hope you will choose to stay with us again in the near future.

"Top Best Western Plus"

5
User 08/10/2018

Excellent hotel, very clean and the staff works over time to help. The best hotel in the Best Western chain I have ever stayed in. Great pool and very new updated room. An incredible deal. Close to all the Disney attraction.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We are delighted that you chose to stay with us. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

"Housekeeping VERY Poor"

2
haroldfl, Fort Lauderdale, Florida 29/09/2018

After our first night. When returning to room after a trip to Universal Our Hotel room door was found left open. And bed made but room never made up. So one should assume the housekeeping staff napped in my room in my bed while I was away. Strange the Do Not Disturb sign means nothing. Hotel first response was sorry. Not much help but after insisting on something I got credit for one night. I thought housekeeping manager should have spoke to me at the least. As a result we could never have room made up since we could not trust them to close the door.

Brad F, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest, Thank you for being our recent guest at the Best Western Plus Kissimmee. Please accept our apology for your inconvenience and unpleasant stay with us. We are working hard to address your specific concerns so we can improve our overall hospitality services. We hope to have another opportunity to serve you in the future. Thanks once more for your review.

"Vacation Getway"

5
User 02/09/2018

One of the best place in Orlando to stay. We reached later in the night, and front desk helped check-in very quickly. Morning breakfast was always fresh and delicious. Place is super clean. Rooms are nice, mattresses are very comfy. Lots of parking spots. Outlet Mall and Shopping plaza nearby. Shuttle to Outlet Mall and to Disney is available. We stayed for 10 days and we enjoyed our stay. Highly recommended for your trip to Orlando.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Dear Guest we are glad to read how much you enjoyed your time at Best Western Plus. Thanks for posting a review so future travelers can read about your pleasant experience. We could not be happier that we were able to impress you with our service, accommodations and amenities. Thank you for your business, and we look forward to your next visit.

"Great time"

5
User 31/08/2018

Hi My name is Elizabeth Gatcia I recently I stay st Best western plus in Kissimee and I have great experience . The stuff was very friendly and welcoming especially lady name Heta at the front desk . The room was very clean and organized , live this place and can wait to come back .

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
We appreciate your time in writing this review and are glad you found our hotel to be clean and organized. We hope you will choose to stay with us again in the near future.

"Amazing!!"

5
A108P, Tampa, Florida 22/08/2018

From the moment we parked to check out everything was a breeze! Everyone is exceptionally nice and friendly! The rooms and office looked brand new and in pristine condition. Other places we have stayed we have worried about our kid playing on the carpet but this place was so clean it made us comfortable having her play on the ground with her toys! It was so close to Disney without the crazy rush and the room size was perfect for a family.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Thank you for reviewing the Best Western Plus former Sunset Palms.. We're glad you found our hotel to be a good value and that you enjoyed the many facilities available at your service. Thanks again for recognizing our efforts. We look forward to welcoming you back.

"Epcot"

5
Joseph H, Russellville, Arkansas 15/08/2018

Hotel was very nice and comfortable for our 2 night stay. It was very convenient to Epcot and that was very beneficial to us. The hot breakfast was also delicious. All staff were very helpful and efficient. Highly recommended.

Jerre L, Reputation Management at Best Western Plus Kissimmee-Lake Buena Vista South Inn & Suites, responded to this review
Joseph, thank you for making the Best Western Plus a part of your travel plans. We are thrilled to read you and your family had a nice stay and that you liked all aspects of our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you back.

"Great Updated Hotel"

4
Sheree J, New York City, New York 01/08/2018

At first I was apprehensive about staying at this hotel because there are not many current reviews online since their renovation, but I am glad I did as it fulfilled my hotel expectations. Things I Liked: • The overall hotel and rooms are clean and renovated with a more modern touch. • There is a microwave and mini fridge in the room to store and heat up leftovers. • The bed, comforter and pillows were comfortable. • Check-In staff was nice and accommodating. • It is not clustered in with a swarm of other hotels, and it's across from a Walmart. It gives the feeling of being on vacation, but not being surrounded by tourists. • They also offer a free shuttle service to most of the theme parks, which is very convenient, although I didn't use it, as I was not visiting any of the parks. Things I'd Change: • The breakfast. While I understand not keeping things too hot so people do not burn their tongues or mouths, having room temperature eggs, sausage, and gravy was dissatisfying. Not to mention the eggs were not very good at all. They were the type that is runny and in several little pieces, instead of thick and fluffy. There was an automatic pancake maker which was cool, but the pancakes themselves were so-so. Other than that they had the standard, cereal, pastries, yogurt, fruit, oatmeal, and coffee. • There is a $1.50 charge to use the in-room safe. • The wifi is very slow, so much so that I just went back to using my cell phone data. • They need to finalize the terms of their agreement with Best Western as it can be very confusing. The outside has the Best Western sign, but their website is holidayhotelorlando and they are not on the Best Western website. The document I signed at check-in regarding hotel policies etc. made no mention of Best Western, but the deposit hold on my credit card said Best Western. I'd recommend this hotel as it is checks off on most of the things I like to have in a budget hotel, and for the price (under $100) it is a great deal.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.