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Best Western Plus Hotel Orlando East- UCF Area  , Orlando

12101 Challenger Pkwy, 32826-2706, Orlando, United States - See on a map
Best Western Plus Orlando East- UCF Area   - Welcome to the Best Western Plus Orlando East-UCF Area! The Best Western Plus Orlando East- UCF Area   is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

At Best Western Plus Orlando East- UCF Area hotel, you can expect to newly renovated guest rooms with the comfort and convenience you would hope for during your travels. Here you'll find modern comforts like a microwave, refrigerator, and coffee maker to help make your stay even more convenient. Take advantage of our many helpful amenities like fast and free Wi-Fi, a business center, meeting space, fitness center and seasonal outdoor pool. Whether you are here for business or leisure, our great location puts you close to all the local attractions, including the University of Central Florida, Orange County Convention Center, and UCF's Bounce House. Our convenient location makes us a great choice for your next event. With more than 1025 square feet of space, we can provide the perfect backdrop to make your function unique and successful. At Best Western, we want you to stay at the top of your game. Stay connected throughout your trip using fast and free Wi-Fi throughout the hotel. If keeping on top of your workout routine matters, visit the fitness center, or go for a swim in the outdoor pool. Meeting space and a business center are also at your disposal to help make your next event a total success. The Best Western Plus Orlando East- UCF Area is conveniently located near the intersection of Colonial Drive and Alafaya Trail. Our great location gives business and leisure travelers the perfect base to explore the surrounding area. Visit one of the local colleges, including Strayer University Orlando East Campus or Valencia College East Campus. Take in a show at the nearby CFE Arena or catch a UCF football game at the Bounce House. Grab a bite to eat at one of the local restaurants, including the new Bounce House bar directly across the street.

Best Western Plus

Hotel Orlando East- UCF Area  

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2021
 
based on 666 guest reviews
NOTE ISSUED
Excellent
392
Very Good
190
Average
49
Poor
20
Terrible
15
REFER TO NOTICE
Business Business
155
Couples Couples
64
Family Family
325
Friends getaway Friends getaway
36
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"This"

1
joshwarp86, Lakeland, Florida 21/05/2022

Room was absolutely disgusting, my first room had bed bugs in it and then I get to move to another to room then that room the toilet wouldn't go down for barely even putting anything in the toilet and they couldn't do anything about it so I had to move into another room for my last night! The showers in each of the rooms were very disgusting, I don't even have words to describe how bad the all the showers looked. I should not have to worry about all of this just for a five night stay, this was absolutely ridiculous, the only good part about this stay was the staff were very nice, but other than that, I will probably NEVER stay in a best western hotel because of this!

Best Western, Guest Services / Front Office at Best Western Plus Orlando East- UCF Area, responded to this review
I am so sorry this was your experience at our hotel. We strive for excellent service and comfortable amenities- the appropriate department heads will be alerted of these issues so no guests experience them in the future. Thank you for your feedback; I hope you will give us another chance Kind Regards, Emily

"Noisy clean hotel"

2
User 20/05/2022

Hotel had a lot of noises within the hotel itself. It is next to a street and club/restuarant but those noises eventually got quiet. But the hotel itself you can hear a bunch of door slams, and loud noises that I have no idea where they came from. Every hour. We went back to sleep around 7am before we finally got some sort of sleep. However since we woke up at 10:25am we missed breakfast. It was really frustrating and tiring.

Jamie Hansen, Owner at Best Western Plus Orlando East- UCF Area, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"An excellent start"

5
User 20/03/2022

I have just arrived and haven't checked in yet as my flight got me here ridiculously early. Upon arrival at the hotel, Colin greeted me graciously and explained that I was early. He was incredibly polite and professional. When I asked if he had somewhere I could securely store my bags while I wait, he was able to easily accommodate. He also directed me to all of the beverage options and amenities and truly went out of his way to make me feel welcome despite my early arrival. He is a true credit to your establishment and a reason I'll be returning on my next trip.

"Consider staying elsewhere."

1
User 13/03/2022

We stayed here last weekend 3/4-3/7 and had an interesting experience. I'll start off with the good, the renovated rooms are nice and clean and the staff we interacted with was friendly. Now on to the fun stuff. This hotel is under renovation and I've stayed at hotels under renovation before and it's never been a problem. This one was a bit problematic, maybe this hotel isn't ready to be putting guests back in rooms yet. We arrived at 4pm (an hour after the 3pm check-in) and we were advised that it would be another hour till they had a room for us. This was problematic cause we had an outing at 5:30pm I still had to do a little prep for. Luckily a friend at the Hilton across the street offered her space to me. We didn't get a call until after 6:30pm, I missed the call and they didn't even bother to leave a voicemail or contact the main booker of the reservation. We weren't able to arrive to our room till after midnight, the doors were locked and there was no one to be found, luckily other guests waiting for help in the lobby helped us in. We get to the room, no fridge, no clock, no phone. Can't find the ice machine. It is what it is, it's 1am we can deal in the morning. Morning comes and I go looking for ice again to discover there are currently no ice machines and you have to go to the front desk for ice. Having to go from the 3rd to the 1st just for ice was annoying, especially cause we didn't have a fridge. When I brought this up, she apologized, was very polite and offered a 25% discount. Problem was we paid in points and she couldn't do anything about points but her general manager could and they wouldn't be in till Monday. Okay fine. Saturday evening we are back in late again, we want to use the sofa bed that night and it won't open. We give up. The next day we decide to try again, turns out they never took the wiring off the bottom of the frame that would release the bed, so we had to flip the couch and remove the wiring ourselves. The mattress also was still in its plastic bag so we had to remove that too. While this is happening, in a room near us, I'm assuming someone was being trained in housekeeping and whoever was training them was yelling at this person the entire time. And then we lost all running water for awhile which set us all back. It was a fun morning. Monday morning, we check out and ask to speak to the GM to be told they are now gone for the day but they will call us. They took the booker's information and off we went. It's been nearly a week and the GM has not reached out. Consider other hotels in the area.

"When making reservation - ask if still under construction. If yes, move on to another hotel."

1
User 12/02/2022

Discovered upon arrival that the hotel was under construction (Friday). Was told if that was a problem for us, that we could cancel our registration and go to another hotel. Said it would be just a "minor inconvenience". Since it's not that easy to get another hotel so quickly, we stayed. The room we were put in the tv did not work. They were unable to fix or move us to another room. Also, while taking a shower, the pull up on the faucet (that makes the shower come on) came out of the spout. Thankfully, it remained in the "up" position, so the shower still worked. Sat at 8:00 am the construction hammering commenced. The workers were in and out of the lobby and eating area, tracking dirt and debris throughout. At the end of the workday, no one ran a vacuum to try to clean it up any. Sat evening, we returned in the evening and spoke to the desk again about the tv. This gal was able to move us to another room that had a working tv, however, the remote did not work. The next day, Sunday, same scenario, waking us up before 8:00 am. When we returned, the side door was propped open and no one was around. It was dark outside. We informed the front desk it was open (she was unaware) and she then went and closed/secured the door. On our way to our room, the hallway directly outside our room was heavy with cigarette smoke. We went to the front desk again; she walked the hall - smelling it too because it was so heavy. There were at least 2 doors that were propped open with the security hinge. Believed they were smoking in the rooms, but she stated she was not allowed to knock on any doors to investigate. The occupants of these rooms were the construction workers. The next morning (Monday) a generator was placed directly outside our room window and started up at 7:30 am. It ran constantly. At approx. 7:50, the hammering directly above our room started. Incredibly loud. Thankfully, this was our last day here. We were told that all of the rooms, except for a few on the first floor, were shut down to occupancy. It seemed that we and one other couple were the only paying guests, the rest of the occupants were the construction workers. The construction process was not thought out very well. I understand the need for the renovation - trust me - from the looks of things, this hotel desperately needed it, but one side of the hotel should have been shut down and the other side left for occupants. Once the one side was done, flip. Keep the construction AWAY from paying guests as much as possible. Also, if you are going to continue to accept reservations during construction, construction should not begin before 9:00 am and should not go past 7:00 pm. Common courtesy to your guests. If this is not possible, don't take reservations for the duration of the remodel. Since reservation were still being accepted, the professional thing to do is inform the guest at the time of reservation that there will be noise and dirt - not when they arrive with no place else to go.

"HONEST REVIEW. READ BEFORE BOOKING."

2
Colleen R, Palm Coast, Florida 08/08/2021

Where should I begin? My family was there for one night for my son's UCF graduation. The check-in (8/6/21) was the nicest process of the entire stay. The woman at the desk was friendly and quick. She had us up in our room in no time. The minute we stepped off the elevator, it had the strongest odor of marijuana. I understand the hotel can't be responsible for the activities of the guests in the rooms, but it was like that the entire time we were there. Once we got into the room, it smelled musty and the couch smelled like urine (not to mention, the couch looked like it was from the 70's and hadn't been deep cleaned in years). Almost none of the plugs worked to charge your phone. Either the chargers fell out of the plug (which happened to my phone overnight, so I ended up at his graduation with my phone at 32%), or they didn't work. We went to sit out at the pool and have a drink while we waited for my son to arrive and meet us. The pool was filthy (I would say un-swimmable) and there were literally three chairs (and four of us). The one table outside was disgustingly dirty and had some sort of mystery liquid on it that didn't evaporate in the heat. We spent 10 minutes speculating what it could be and even took a picture of it. The biggest problem we had was with the bathroom. The toilet was clogged when we checked into the room. We tried to call the front desk, but the telephone in the room didn't work. I called down to the desk on my cellphone and the nice woman who checked us in came up to plunge it. We assumed that fixed the problem at the time. Imagine our surprise when we all woke up the next morning to be up and out and our toilet didn't work. Needless to say, we were 30 minutes late leaving. We went down to check out on Saturday morning, and there were not “bagged breakfasts” on the counter as the woman who checked us in stated there would be. I also told the lady at the desk that morning about the bathroom situation, and her response was “oh, ok. Sorry about that.”, then handed my my receipt. Had we not been running late already because the toilet didn't work, I would have stayed and asked to speak with someone else. For what they were charging for a nightly rate, they should be ashamed. Do better.

Madeline S, Guest Services / Front Office at Comfort Suites UCF Area - Research Park, responded to this review
I am so sorry to find that this was your experience here; this is not the standard of comfort we hold for ourselves. We are taking a close look at the room you stayed in and addressing the issues listed (the outlets, the couch, and the toilet). We will be doing a thorough check of outlets in all the rooms to ensure other guests are not having the same issue! You're right that the pool area needs more furniture- we will work on ordering that as soon as possible so our guests can enjoy that amenity. As for the cleaning, our pool is scheduled to be serviced twice a week. We will be keeping a closer eye on that, making sure our pool area is pleasant, and if any further problems arise they will be handled promptly. Thank you for taking the time to make us aware of these issues. We will strive to improve.

"Very nice! Good value."

5
Togo1996, Homestead, Florida 01/03/2021

Our son transferred to UCF last year so we come up from South FL to visit when he performs (BFA program). We've stayed her three times so far. It is conveniently located, safe and clean. The rooms are all well maintained. The staff have always been professional, polite and helpful. We will stay here each time we visit.

Steven Wheeler, General Manager at Comfort Suites UCF Area - Research Park, responded to this review
Togo1996, Thank you so much for taking the time to leave us a review and sharing these kind words about our team. We look forward to your next visit!

"Wheelchair users beware!!!"

1
User 20/01/2021

My wife and I stayed at this property for two nights. Since my wife doesn't walk and uses a powered wheelchair to get around, we always book a room with a roll-in shower. When we got to our room, we discovered that while there was a roll-in shower, there was no shower bench anywhere in sight. I went to the lobby and asked about getting a shower bench for the room, the front desk person seemed to have no idea what I was talking about. I explained that without a bench, my wife wouldn't be able to take a shower for the duration of our stay. After all, it's not like she could drive her wheelchair into the enclosure to take a shower- that would be very bad for some very expensive electronics!! The attendant told me she had never seen any shower benches in the property, so I suggested she call her manager at home and ask where they might be stored away. I then went back to our room to help my wife, and after a few minutes the front desk clerk called and told me that the property didn't have any benches, and my wife would have to wait till we got to our next destination before she could wash up. During the duration of our stay, there was no effort on the hotel's part to rectify the situation- all it would have taken was a quick trip to Walmart or a drug store to buy one. As it turns out, even if they had gone out and bought a bench, it wouldn't have helped anyways- while taking my own shower the next day, I discovered that the diverter that directs the water flow between the wall nozzle and the shower hose was defective, and there was no way to send water through the hose. This is an established hotel in a major resort town, and undoubtably many other wheelchair users have stayed at that property. They all would have encountered the same issues, and said something about this. Therefore, I have a hard time believing that this is just a simple oversight on the hotel's part. The most charitable explanation is that management is too cheap to spring for a $15 item, and just doesn't care about the hardship that creates for their guests.

Steven Wheeler, General Manager at Comfort Suites UCF Area - Research Park, responded to this review
Bruce, I want to apologize for the experience you and your wife during your recent stay with us. It is our goal for all our guests to feel fully welcome and properly accommodated. We failed to accomplish this for you. We have taken this as an opportunity to identify shortcomings and improve. We have replaced the missing shower benches and addressed the issues with the shower as well. I hope you will consider giving us the chance to better host you the next time you are in town.

"Spruce creek high school robotics team"

4
sheris105, New Smyrna Beach, Florida 13/03/2020

Check in was very easy had everything ready made copies so we didn't have to hand write rooming lists. They were also extremely accommodating to our needs allowing us to us food area to have our team dinner. Breakfast was great and the two ladies Gretchen and Cory were very helpful making sure all 23 team member were fed and all coaches. Thanks and hope to see you next year

KevinsmithGM, General Manager at Comfort Suites UCF Area - Research Park, responded to this review
Thank you so much for reviewing our property! We are always happy to have you here with us; see you next year!

"Cory was awesome"

5
User 02/03/2020

Cory was super sweet and nice to talk to. She was super helpful and even helped me out with breakfast. The place super nice and well kept. The beds were clean and the management was super understanding always and helpful.

KevinsmithGM, General Manager at Comfort Suites UCF Area - Research Park, responded to this review
Thank you for these great compliments and for rating us 5 stars! We will pass this along to Cory; I'm sure it'll make her day! Please come and stay with us again sometime

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.