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Best Western Plus Hotel Universal Inn, Orlando

4.0/5  - basé sur 1339 notations.
5618 Vineland Road, 32819-7827, Orlando, United States - See map

Welcome to the Best Western Plus Universal Inn! The Best Western Plus Universal Inn in Orlando is directly across from Universal Studios®, Harry Potter® & the Island of Adventure®, so guests can walk to their destination. Hotels near Universal Studios Orlando® can’t compete with our amenities. The Universal Studios® Best Western is the closest hotel to the Holy Land Experience® at just 1. 5 miles away. Guests at our Orlando hotel can enjoy free scheduled transportation to Universal Studios®, SeaWorld® Universal's Volcano Bay® Water Theme Park. However, every great adventure should start with an epic breakfast. A free, full hot breakfast greets guests every morning, and includes buttery waffles, fresh pastries and fruits, a selection of cereal and yogurt, and 100% Arabica coffee or cold juice. Many of our Orlando hotel guests are here to visit Disney World®. The happiest place on earth is even more enjoyable when you don’t have to travel far to get there. NASCAR® Daytona 500, located just 45 minutes away, with our easy access to I-4 and low rates during 500 Race week, we are a fan favorite hotel. Our property boasts excellent reviews from existing customers in all media outlets. A convenient and flexible group booking system attracts a lot of churches and high schools to our Orlando hotel. We’re happy to work with groups and blocked rooms. A friendly and multilingual staff makes every guest’s stay just a little more special, and free wireless Internet is available throughout the hotel. Small, locally owned companies also bring business travelers to our Orlando hotel, and DB accounts are set up directly with our hotel’s management. If you’re lucky enough to be here on business, make sure you’re close enough to the attractions to squeeze in plenty of leisure time. Whether you want to spend your time off the clock at Disney World® or swimming with the dolphins, it’s just minutes away.

Best Western Plus

Hotel Universal Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1316 guest reviews
NOTE ISSUED
Excellent
492
Very Good
556
Average
199
Poor
31
Terrible
38
REFER TO NOTICE
Business Business
30
Couples Couples
363
Family Family
718
Friends getaway Friends getaway
118
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"3 FLOORS UP"

4
11/09/2018

When we first checked in we were assigned a room next to the laundry room on the first floor. We decided that it might be a little too noisy for us next to the laundry room so requested another room. The desk clerk was so courteous that she assigned us a room on the third floor. We were served breakfast daily for the four days we were there and the parks were so close that we could have walked to Universal Studios and to all restaurants that shared the same area the hotel was located. All in all this was a very good stay and the service was excellent! Every time we return to our room it was made up perfectly with fresh towels Etc. I would recommend this hotel. And by the way the breakfast was served hot such as scrambled eggs turkey and or pork sausage pancakes and or french toast. And the coffee for me was just right!

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"A Very Good Hotel For The Price"

4
07/09/2018

Although not perfect, The Best Western Plus Universal Inn is a bargain hunter's dream hotel. Although one would not expect anything out of the ordinary, I can say the staff is wonderful and the rooms are very clean. The only flaws (which I believe are small) is I feel the breakfast station needs more space as well as a faulty remote control in room 316. With those two small mentions, my stay was infallible and for the price would encourage anybody on a budget to book their stay here.

"Great location for the price."

3
02/09/2018

Not as pricy as other hotels within the park, free transportation to and from Universal Studios, free breakfast but the elevator was broke-down off and on throughout our stay and the hotel was a little dated but clean. I found the staff to be very helpful and friendly.

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Horrible check in and No Parking"

3
30/08/2018

Melissa was rude and arguementative. When I told her that I had paid already she kept arguing that they don't charge. Smugly asked "well do you have the charge?" and had me pull up my arm charges to find it. When I showed it to her she disappeared without apologizing when who I assume was a manager (she never identified herself) came out to help. While she did help, she also proceeded to lecture me on a form that they never sent me, like it was my fault I didn't receive it. So, they pretty much lost my business and I wont be staying again.

"Does the job"

5
27/08/2018

Mixed reviews at this hotel before I booked but for the price it was spot on. Clean , tidy , room comfortable . Breakfast was great , plenty to chose from . Good location to a 24hr convenience store that sells eveything you could possibly want and close to a pub. 2 free shuttle buses that go to the park each morning , 7.45 and 10.25 and two back from the parks , 6.45 and 9pm. You can walk it in about 20 minutes but watch out for the many small lizards on the pathways . Would have been nice to have a later bus back but instead we had to walk it when we watched the late shows . There was the option of a cab but that was $25 plus tip. Very expensive for the distant . Would recommend this holiday to anyone visiting Orlando

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Great Base"

4
27/08/2018

This is a basic Best Western hotel, but was a great base for the last part of our holiday. We stayed for two nights before flying home. It is on the doorstep to Universal theme parks which was want we needed. The price is very good, but you get what you pay for. Breakfast is served in the foyer area which can be quite crowded, but food is good. Rooms were clean and staff were friendly.

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Excellent"

4
21/08/2018

It's nothing fancy but you get more than you pay for I stayed there for 3 nights The lobby is very simple nothing fancy as said before Check in was easy and quick The room was spacious and clean each had a private bath wgich was clean too Pool was nice and the breakfast was nice too but the breakfast area needs to be bigger Wifi was good and the staff were helpful and smiling It was bery close to universal studios and they have a free shuttle twice a day Many restaurants were around so it was very easy to get food anytime I would surely stay there again ????

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Just right!"

5
14/08/2018

Very close to Universal and there is a free shuttle. The room was clean and the staff were very friendly and accommodating. There are many delicious restaurants and a Walgreens within walking distance. The pool is small but nice. Definitely a great stay!

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Great location and value for money "

4
09/08/2018

This has been a great base for a two week family holiday. Our intention was to stay here to access Universal Resort, SeaWorld, Aquatica, Discovery Cove and Busch Gardens. Universal City Walk is a 15 minute walk (25 minutes to Park Gates). We intended to use Ubbers a little but never needed to for Universal. There is a shuttle service twice a day but inevitably it doesn't always run when you want it to. We did use it a few times. Always late when we left hotel but always on time when it left the park. In terms of the other parks we used Ubber for Discovery Cove (early check in needed), I ride for SeaWorld and Aquatica (great service and two stops close to the hotel) and the free mears shuttle (from Universal) to Busch Gardens. There is a free shuttle bus to Seaworld but this stops at many other hotels. Staff were extra friendly and helpful. The rooms were clean and comfortable with air conditioning. The breakfast was good. Good selection of food and you can make your own fresh waffles. There is a Walgreens, Burger King and other food choices in the parking lot and surrounding areas. You can access coffee all day and there is a good sized fridge. The pool doesn't look great in the pictures but it's good enough for a dip when needed. We enjoyed our stay here and would recommend it.

samjayswal, Manager at Best Western Plus Universal Inn, responded to this review
We appreciate your review and we're glad that you and your family enjoyed the stay We hope to see you soon again!

"World-class hotel close to Universal"

5
09/08/2018

Very impressed with our stay! This hotel is contemporary designed, very clean, and staff exceedingly positive and professional. Melissa at the front desk was just wonderful, listening to guests and brainstorming ideas to satisfy their needs. Ester was so pleasant and friendly, she made our mornings brighter! I didn't get his name, but the guy who was the activities coordinator at the 'transportation/ticket table,' was friendly and knowledgeable; providing great restaurants and rides at Universal! We used the shuttle for our second day at Universal, it was great not having to worry about traffic or pay another $22 for parking. Our shuttle driver in the morning was amazing, friendly and helpful! Breakfast was great, my daughter loved the chocolate chocolate chip waffles. The eggs and the French toast sticks were particularly delicious.

"excellent choice"

5
07/08/2018

This hotel is super close to universal and you can even walk if don't want to wait for their free shuttles all the staff was really nice and attentive with our needs, we felt special ! they're super accommodating breakfast was very good and you have lots of restaurants within walking distance

"Close to Universal and CLEAN!!"

5
06/08/2018

This is one of the closer hotels to Universal besides the resorts. The average cost here is half of the resort costs. We are annual pass holders and wanted a more economical option for our overnight trips, which are about twice a week. This hotel is a little out of date but it is super clean! It has a lot of restaurants in the walking area and a free breakfast! We have made this our go-to hotel for Orlando!

"Close To Everything."

4
05/08/2018

We stayed here two nights to attend a show at the Amway Center. It's very clean close to almost everything you need, in fact the parking lot backs up to a Drug Store, A Restaurant (or two or three) Gas Station and a Couple of Pubs. It was very clean, the staff was top notch and very helpful. Rooms were nice size and clean, Beds were Firm and WELL KEPT. I always travel with my own pillow, so the little ones it the room didn't matter. The breakfast area was clean and well stocked BUT the food was close to being on the COOL Side, Had to NUKE it to warn it up. We had breakfast the first morning, but went to the Restaurant across the parking lot the next morning. Not worth the hassle of trying to find a seat and again finding everything almost cold. They say FREE Wireless High-speed Internet access, Well after almost three hours of trying to connect we gave up.......So If You Warn Up The Food and Fix The Internet I'll Give Ya FIVE (5) Stars

"Solid Choice near Universal Studios"

4
29/07/2018

From check-in to check-out, service was timely and courteous. The room was spacious with all the amenities including a closet safe and free fast wi-fi. On the negative side, the courtesy transportation to Universal Studios was too limited as they only have morning service to the park and return in the evening. Also, the bathroom fixtures (esp. the tub) could use a refresh. Overall though, one of the better hotel choices in this area.

samjayswal, Front Desk at Best Western Plus Universal Inn, responded to this review
Dear Mark, Thank you very much for your kind words and for choosing us for your stay. We hope to see you very soon! Regards, Best Western.

"Best Western Universal Area Stay"

5
29/07/2018

I stayed one night with my older son, before our return flight back to the New York City, The hotel was within walking distance of Universal Studios City Walk. I did walk with my son to Universal Studios City Walk, which had many restaurants, and shops. One stand out shop, was called VOODOO Donuts, it had a large assortment of donuts, priced from 1.50-3.00 each, There was also a chocolate candy shop and restaurant. As for the Best Western Hotel, the hotel was comfortable and well lit. As you enter the lobby, on the right side is the registration counter. The hotel staff were very friendly and welcoming. On the left side is a counter, where you can buy discount attraction tickets for Universal Studios, Disney World, Sea World, and other area attractions. To the left of the registration counter is a hallway that leads to a door that leads to an outdoor fenced in swimming pool. To the far left from the registration counter, is the breakfast area. There is a menu posted, that lists: coffee, orange juice, apple juice, scrambled eggs, sausages, self make waffles, bagels, bread, fresh yogurt dispensed from a machine, Our room was on the second floor. The room contained 2 queen size beds, microwave oven, refrigerator, television, desk, air conditioner, and a bathroom that contained a sink, toilet, and a shower/bath tub. The room was well kept, clean, and well lighted.

samjayswal, Front Desk at Best Western Plus Universal Inn, responded to this review
Dear David, Thank you very much for your kind words and for choosing us for your stay. We hope to see you very soon! Regards, Best Western.

"Clean and cozy hotel"

5
18/07/2018

We wanted a place near Universal Studios. This fit the bill. The breakfast was yummy and plenty of hot food choices including my favorite, waffles! There's transportation to and from Universal. Times aren't always gtreat but how can one expect personalized service at a family hotel? We caught a cab home which wasn't much. I highky recommend,

"Perfect for our needs."

5
17/07/2018

We stayed at the Best Western Plus Universal to attend an event being held at the DoubleTree Conference Center. We just had to walk across the parking lot so convenience and value were perfect for an elderly couple on a budget.

samjayswal, Front Desk at Best Western Plus Universal Inn, responded to this review
Dear Robert, Thank you very much for your kind words and for choosing us for your stay. We hope to see you very soon! Regards, Best Western.

"value hotel"

4
12/07/2018

we stay in this hotel 3 days, spending time at disneyland with kids, we had a nice time here, good breakfast, free wifi, nice pool. clean rooms. i will recomand this hotel. free shuttle to universal studios.

samjayswal, Front Desk at Best Western Plus Universal Inn, responded to this review
Dear Guest, Thank you very much for your kind words and for choosing us for your stay. We hope to see you very soon! Regards, Best Western.

"Great Night Sleep"

5
10/07/2018

Hotel was clean! Fully booked, staff was friendly and the beds were comfortable! Only negative thing is pillows were half size. Breakfast was good. Food was fresh. Breakfast area was well attended and kept clean. Would gladly stay again.

samjayswal, Front Desk at Best Western Plus Universal Inn, responded to this review
Dear Katherine, Thank you very much for your kind words and for choosing us for your stay. We hope to see you very soon! Regards, Best Western.

"Great Hotel for the Price"

4
09/07/2018

This is an above average BW hotel in the Orlando Universal/Disney area. The staff was friendly and helpful. The rooms where up to date and clean. The beds and pillows where comfortable. The room was neat and clean with only minor repairs needed to make it a 5 star. The morning breakfast was hot and good for a free meal. The location to Universal park was excellent. The family only stayed here for one night as we were going to the Universal hotel the next day and found it to be a very good place to stay. I would stay here again for my next vacation stay.

"Just right."

5
06/07/2018

We stayed here for one night as part two of our Universal trip (we stayed elsewhere for part one). It was a good fit for our family. The staff were attentive and helpful. The kids enjoyed the pool, and played with some other young guests. Standard hotel room with 2 queens, fridge, microwave, TV etc. Three things sold this hotel for me, and it is for these reasons I recommend it: 1. Fantastic free HOT breakfast with eggs and sausages (different hot menu each day). 2. It's walking distance to Universal. The shuttle times were inconvenient for us, so we walked. It was a pleasant 15-20 minute walk. There is a major road to cross, but construction on a foot bridge is under way. 3. It has free parking!

"Awesome service"

5
05/07/2018

I arrived earlier than planned and they accommodated not only my early check in but made sure I had a ground floor room! The amenities in the area are great as well. Bar and Grill, drug store are within walking distance of the hotel

samjayswal, Front desk at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Worth every penny just for the included breakfast and location"

4
02/07/2018

This is a standard, middle of the road kind of hotel. We were here for 5 nights in total. Breakfast is a huge plus. It was a help yourself buffet which consisted of scrambled egg, sausages (turkey and pork) and either pancakes or french toast (alternate days). It had 3 or 4 different cereals, a waffles maker, mini pastries and muffins, fruit, juices inc orange and apple, milk, coffee and cold water machine. The rooms are a bit dated but its only the decor, I wouldn't be bothered by this as long as its clean. There is air con in the rooms, and the bonus of a fridge and a microwave. There is a swimming pool but we did not use it as we had limited days to do the parks. There is a small corner in reception that has chocolate bars and drinks. It wasn't very well stocked but handy. Our room was cleaned and made up and fresh towels every day. The best thing about this hotel is the location in relation to Universal Studios. There is a shuttle bus at 7.45am. We only used it once in the morning as by the time if came and everybody got on, we would have walked it quicker. It is a 10mins walk. We didn't use the shuttle returning (there is 2 times which I can't quite remember) as we stayed until the parks closed. It is very safe to walk back at night, there was only me and my 13yr old daughter, lots of traffic around and people. I would recommend this hotel to friends.

samjayswal, Front desk at Best Western Plus Universal Inn, responded to this review
Dear Sandra, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Average Best Western, but great location"

4
01/07/2018

We have visited this Best Western twice when going to Universal Studios Orlando. While it is pretty standard to the chain, with the 'enhanced' breakfast that the Plus line offers - the location makes a huge difference. The ability to walk or simply drive across the street to the parks is great - also nice to have shops and restaurants within easy walking distance and the area is definitely a little nicer than most of International Drive.

samjayswal, Front desk at Best Western Plus Universal Inn, responded to this review
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"So so, good location"

3
18/06/2018

This is an average hotel for Best Western. The pros are great location, we walked every morning to Universal, restaurants basically in the same parking lot. The best thing about this hotel was the staff theywere very friendly and helpful. Breakfast was good. The cons, our room had a weird odor like some type of bug repellent lucky you went nose blind to it after a few minutes, the pool was small, the free shuttle bus morning times were not practical, we did ride it back in most evenings and BW was the first stop which was good because it was crowded.

samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Thank you very much for your comments! Your opinion is really important to us, and we are really glad we fulfilled your expectations. Regards.

"Good location near parks"

4
11/06/2018

Traveled w/ daughters to Universal. This hotel was surrounded by decent restaurants and shops. Breakfast had many tasty options. Room was quiet and clean. Only glitch was w/ shuttle to/from parks. The first was in AM going to park. I put our name on list the night before and were in lobby 5 minutes b4 scheduled time. The p/u time went by and I asked at counter to be told it had come and gone. I took Lyft, and hotel reimbursed me which was nice. Before we got in Lyft I asked counter where in park to meet shuttle back to hotel. Later, my family stood at designated spot for 1/2 hr- no shuttle. Again took Lyft but no reimbursement. Turns out shuttle was there just NO sign on bus and driver did not tell anyone what he was. That was day 1! Next day, got AM bus, but, again. somehow missed return shuttle! Parks are close enough that hardy souls can walk there, but we ended up taking Lyft to/from day 3. No airport transportation either. Other than that hotel is clean, breakfast plentiful, and located conveniently.

samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Thank you very much for staying, your opinion is really important to us. We apologize if we did not meet your expectations about the shuttle, sometimes externals situations such as traffic and weather play a part on certain delays. We are really thankful for your understanding and hope to see you real soon! Regards.

"Would look around"

3
11/06/2018

Overall ok for the money but I would look around a lot more before returning. Hotel is dated and all the things you would expect for that price in the area. Rooms ok. We wanted a location that we could walk to or have easy transportation to come and go. This is walking distance for us. It's about a mile each way but after a while coming and going after walking the parks is a bit much. We would typically hit the parks at opening, come back to the hotel during the afternoon and return to the parks in the evening to miss the crowds.You can walk down Vineland to the service entrance to the lowes portofino ride the boat and cut the walk in half although it's about the same time waiting for the boat. We did this on returns several nights. The shuttle was limited at best and highly unreliable so would not count on it at all. We stayed six nights and only one day did everyone who wanted to get on do so. The person at the shuttle desk, not a BW employee or service, was absolutely horrible. He would not check to see if they were going to send a shuttle, which sometimes they didn't, or if it was coming or full. We just wanted to know if we should wait or walk and he would not make a call to give us any info. Don't count on the shuttle. If you are ok with out it you will be ok. Housekeeping was also pretty poor for a long stay. They never came while we were out during the day and would either come late or call late asking if we needed service. We would usually just pick up any supplies we needed from them and they would never clean the room. I am sure this was not a coincidence and they know most people would do the same so intentionally make it late when you just want to chill, not vacate the room for cleaning. We are pretty easygoing so still did fine but if these things will bother you I would look some where else. There are several other places in the same area a little more money but I would look at them more carefully if we return for more then a night or two.

samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Dear Jim, Thank you for sharing your thoughts, that our guests have the best experience is our main goal. We would like to apologize if we did not meet your expectations regarding our amenities, your comfort is a priority so we will discuss this matter with our personnel. Regards.

"Bugs in room, breakfast burnt - not how I wanted to spend my anniversary"

2
11/06/2018

We were here to go to Universal for our 20th wedding anniversary. Beds were fairly comfortable. We were right by the elevator and it was extremely noisy. We made advanced reservations so I'm not sure why we were placed near the elevator, usually those are for walk-ins. We found bugs all over the tops of furniture. I had to throw away several things due to contamination before we saw them. Told the people at the front desk and they acknowledged that they had a problem and offered no apologies or to compensate for contaminated items. They burnt the french toast and the variety of other items was severely lacking. Very disappointed.

samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Dear Tracy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please contact us so we can provide a direct compensation on this matter, give us a call to 407 226 9119 we are here 24/7. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards.

"Average"

3
01/06/2018

Would be a convenient walking location to Universal except that the construction made the first part of the walk very difficult. Once sidewalks are put in it will be nice. Decent free breakfast and clean room. Air conditioner was terribly LOUD and on our last morning four cleaning employees were hovering around the coffee area in breakfast dining room, and a huge cleaning cart parked right in front of elevator made navigation more difficult in an already tight area. There needs to be a break room for them as this was unacceptable.

samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards.

"Great value for price"

4
31/05/2018

Staff receives tons of calls as i seen for myself. Several times when i called in they seemed unfriendly i feel it was just an excess of calls all with same questions. Suggest an employee to assist with calls during high phone traffic times. Glad we stayed to find out circumstance. Clean hotel offering lots of amenities families on a budget need. Highly recommend.

samjayswal, FD at Best Western Plus Universal Inn, responded to this review
Dear Heather, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent service, great location."

5
30/05/2018

The staff here was really friendly and helpful. Great location, with lots of amenities. And a short drive to Universal Studios. Plenty of dining choices within walking distance, which was nice because of all the construction driving was getting frustrating. Excellent breakfast included.

"Good Stay"

4
28/05/2018

We stayed here overnight to go to the outlet mall before going to a cruise. It was very close to Universal and to the Premium Outlet! Room was clean, so was the bathroom. Friendly staff. Free hot breakfast! Overall, it was a good stay for our purpose.

"Very close to Universal"

5
27/05/2018

Staff was very friendly and helpful. Easy drive to Universal. They have a free shuttle, but we did not use it as we wanted the freedom to leave when ready. It is within walking distance but at our age we did not want to try it. We were able to buy our Universal tickets at the hotel.

"Great location"

5
22/05/2018

Very handy to Universal with free shuttle there at set times. Tons of food shops near by with Walgreens as well. Very comfortable with excellent service. Breakfast very good -- great selection. Couldn't fault it any way, Very good value.

"Feels like a 4 star hotel"

5
19/05/2018

Bed was a little soft but the room was very clean and had everything you would need for a short or long stay. Breakfast exceeded expectations. Plenty of choice. The air con unit was quite noisy but kept the room very cool overnight. The staff were very friendly and courteous. 10/10 would stay again!

"Went Downhill Since Last Visit!!!"

2
17/05/2018

We have stayed at the Best Western Universal in once before. I reviewed it highly, I have recommended to friends. Being Annual Pass Holders at Universal again, I had high hopes that this would be my go to place for affordable lodging when visiting park. I was WRONG! The place is still affordable, but the cleanliness and upkeep has gone down. The staff was downright terrible. Housekeeping shoved a cart in front of my wife to block her from elevator so she could use it. Had trouble with key cards and front desk blamed me for erasing them with cell phone. Asked for help with key card and couldn't find any staff that spoke English except for front desk. When I asked clerk to get my card working so I could check out of this H***Hole and told her I just might cancel a future reservation, she said "No problem, I'll cancel it now. We don't need you, we will rent the room". I got home, filed a complaint with Best Western Corporate and cancelled the reservation. Got another one right away. Never again.

"NICE FRIENDLY HOTEL"

4
17/05/2018

A very nice hotel, very near to Universal (about a 15-20 minute walk), crossing 2 very busy roads. The hotel shares a parking lot with various other properties, however parking was not a problem at all. The hotel reception was lovely and very helpful, the hotel was clean and the beds very comfortable. We were woken at 5am with massive banging noises which was bins being emptied outside (not good). Overall a nice hotel which was excellent value for money - the breakfast was lovely too, hot scrambled eggs and sausage patties - yum.

"Overall pretty decent"

4
15/05/2018

My wife and I decided to go to Orlando for 10 days and figured we would give this hotel a try since we seem to have good luck with the best western chain. Hotel had lots of places to eat near by also a Walgreens. This hotel was easy to find. Room was on the bottom floor very clean. Breakfast each morning was great, front desk was pleasant. Very close walk to universal. Did use the pool a few times it was relaxing. Also had a two laundry machines on the second floor along with two dryers. FYI they only take credit card. The only downer with this hotel was the parking situation if you came back late you will have a very tough time finding a parking spot since they seem to share their driveway with other hotels and restaurants. Overall I was impressed and would stay here again for sure

"Excellent hotel"

5
15/05/2018

great localization: It is near Universal, you can go walking! this hotel offers free shuttle transportation to SeaWorld, Universal Studios Orlando and more. Staff was friendly, breakfast was good, dining area looked clean. Our room was very nice and clean with 2 queen beds. The bathroom was good. I really have no complaints.

"Good value for off-site hotel from Universal Orlando"

4
10/05/2018

Location was good for an off-site hotel from Universal Orlando. Within the same parking lot there is a Millers Ale House with good food and reasonable prices for a family as well as a CVS for picking up whatever you may need. The room had a microwave and decent sized refrigerator. Only one half of the electrical outlet by the TV worked. You had to unplug the standing light to plug the TV in. The pillows are incredibly small and not firm at all. We stayed at the Best Western Lake Buena Vista just prior to the Universal Inn and their pillows were larger and there was one soft and one firmer pillow to choose from. The room was small. There was not enough room to be able to walk around the two queen beds with four suitcases in the room. We had no issues with this at the Best Western Lake Buena Vista and they were classified as the same type of room. Overall, I would stay here again. We were only in the room to sleep (and watch hockey playoffs!).

"Excellent Hotel"

5
18/04/2018

Great location and affordable price. Walking distance from Universal Studios. Several restaurants and fast food locations close to the hotel. You will enjoy your stay, clean rooms, free parking, free wifi, hot breakfast, and friendly staff.

"great location"

4
18/04/2018

i can say, price and location are great. a short walk (15 minutes) to both universal studios. breakfast is ok (eggs, sausage (one day turkey, other day pork), pancakes, waffles, great coffee and juices. for the price and the location everything is ok. the room was relly silent (only noise of air-condition) .... so we slept well ....

"Great value hotel in walking distance of Universal Orlando"

4
18/04/2018

My adult family stayed 3 nights at the Best Western Universal Inn in Orlando in April 2018. Having been to the Universal Orlando Parks several times before, we wanted to be able to walk to the park from our hotel without parking in the Univer$al garage. We narrowed our search down to several hotels and settled on the Best Western Universal Inn. The Inn, depending on the traffic lights, was roughly a 15 minute walk from the Northside of Major Blvd and then down the Universal Blvd sidewalk until we hit the Valet Parking checkpoint entrance into Universal Orlando. The Universal Blvd sidewalk is nicely shaded and has a view of the Hard Rock café lagoon. Our hotel room was clean, quiet and roomy and the beds were comfortable. Our breakfast was included and had the typical BW fare enhanced by several hot food selections. I would have given out a 5 star rating except for two things. Parking is tight in front of the hotel. Once a spot opened up, we parked our car there for the duration of our stay. When we checked into the hotel about 10 pm, we asked the night manager some questions about getting to Universal and about the Hard Rock café entrance. In so many words he told us in a brusque manner that it wasn't his job to answer these questions and that we would have to wait for the day guy to get the answers we needed. (He did not say he didn't know the answers to our questions which would have been a different story). Given that this BW has Universal Inn in its name, I would have thought that all hotel employees would be team players in doling out Universal information to their guests or at least have a handout. That said, I would stay at this hotel again. I should note that there is a lot of highway work going on in the Universal area right now that our GPS had a hard time getting us to this hotel on Vineland Road (coming from WDW). Exits that used to exist don't seem to be there now. I would update your GPS maps to assure you have the latest info.

"great location"

4
16/04/2018

Great Location! Has shuttle to Universal & Seaworld and you can walk to Universal if you like. Restaurants are close and within walking distance. Hotel is clean & staff is friendly. Hot Breakfast is adequate with hot items, yogurt, fruits, cereals etc., and area is kept clean. Close to Camping World Stadium, 6 miles. Very convenient location. Have stayed there 2 times, and will stay there again, Will recommend to friends.

"Great location"

5
13/04/2018

Great location, about a mile walk to Universal Studios. Free shuttle runs twice in the morning to the park, and twice in the evening back to the hotel. I don't think a taxi or Uber would be that expensive, because it is close. There is a Japanese steakhouse, Miller's Orlando Ale House, Golden Corral, Starbucks, Burger King and Walgreens in the same parking lot as the hotel. Once we parked the car we did not have to touch it, until it was time to go home. Free breakfast was nice. We have stayed here before, and we would stay here again.

"Great Orlando Hotel!"

5
09/04/2018

We stayed for 3 nights as a family while in the Universal area before heading to Disney. Great hotel, good location, comfy room, good breakfast! The pool was also nice and clean and we enjoyed it one morning. We also loved that there were laundry facilities and were able to do a load before heading to the rest of our vacation. We would stay here again!

"Great Stay"

5
07/04/2018

My family and I stayed here for 3 nights while visiting the nearby parks. The breakfast was great, the coffee was amazing, and the shower had so much pressure! Our rooms were clean and the staff was very friendly and helpful. I would not recommend buying your park tickets from the other desk in the lobby though. As we found out later, the price was already much higher than the park tickets at the gate. I guess you are buying convenience. We would highly recommend this hotel, and would stay here again. The Wifi worked for my husband and me, but my sister's Iphone would not connect.

"room 303 full of bed bugs "

1
04/04/2018

Room 303 full of bed bugs. we stayed for 2 nights, 04/02/18 to 04/04/18 we had bites all over our bodies. I reported to professional business regulation office and the manager of the hotel, I am waiting for the report by hotel and the government office.

"Good Enough"

4
02/04/2018

My friend and I stayed here for a couple of nights so we could go to the nearby theme parks. I gave this hotel 4 stars because it accomplished the task of being a place where we sleep at night and was close to where we wanted to go. Otherwise, I'd be leaning more towards giving it 3 stars. The room was clean. The breakfast was adequate. Parking was shared with another hotel and some stores, and I had just hoped I wouldn't get a ticket for not parking in a space that said "Best Western." I didn't so that worked out. I believe the hotel does need some updating however. The elevator shakes a bit, and the decor could be brought into this century. An annoying thing at this hotel is that the TVs are out of sync between audio and image. I don't know if this is a city of Orlando problem, or if the hotel itself has an outdated system. It was on every channel in the room and the channel the breakfast lounge TV was turned to. As others have mentioned, the roads around the area are under construction. GPS still will get you there even if it believes you took a wrong turn. The hotel staff was generally polite and helpful. However, the desk where you can sign up to get the Universal shuttle has one person staffing it in the daytime. I asked him what would be the best exit to get to Magic Kingdom at Disney (as I had read online there were a couple of different ways, and I figured someone from the area would know best). His answer - the Magic Kingdom exit! But it was the way he said it...as if I asked the most obvious question in the world. I gave him a look and explained I had heard there were multiple ways, and he then said the EPCOT exit was best as it was a shortcut through the Disney property. My friend took the shuttle to Universal, and she thought it was fine. However, note the times the shuttle comes by in the morning and in the evening to pick you up from the park. They only give two times in the morning! One is very early - before the parks even open - and the other is about an hour after the park opens! Figure out how you want to navigate that, especially perhaps if you have children with you. I don't know what she did for an hour over at Universal. This place is a place to sleep after a long day at the Orlando theme parks; it is sufficient for that.

"Mediocre Resort"

3
02/04/2018

This hotel was clean and comfy with a few amenities. Our stay was decent but was far from fancy. It was a moderate value so we did not have super high expectations. We did not receive any maid service so we did not get any fresh towels, etc, but our stay was short, so we made it work.

"Clean, close to Universal, good value"

4
02/04/2018

Room and common areas were clean and attractive. Convenient 20-minute walk to Universal (it's not that much farther from the entrance than some of Universal's parking spaces). And a good value for the price. Rating it 4 stars for the value, and I'd stay here again, but I could do without the “smile, you are being videotaped” signs. Seems like a property like this doesn't need them, so it diminishes the experience. Breakfast was adequate. Had the right stuff (eggs, meat, waffle, cereal, bagels, toast, coffee, juice) but not a particularly good version of any of it. Fitness room has one treadmill, one elliptical, one recumbent bike, one weight machine, plus dumbbells and a yoga mat. It was missing towels, wipes, and cups for the provided water when I was there. Staff was friendly and accommodating, so I could have probably obtained these. Near other hotels, 3 restaurants, a Starbucks, and a Walgreens without crossing the street. Overall, I'd be happy to stay here again.

"Not a fan "

2
29/03/2018

I booked this based on the positive reviews and have to say I was disappointed. The only upsides to this motel are the Starbucks within walking distance and the proximity to airport and universal. The walk to universal is actually pretty far, took about 25-30 minutes. Hotel itself is not that clean, run down, uncomfortable beds, horrible shower with no water pressure. I hate to have to say but I would definitely not recommend and would not stay again. The price was good but I'd rather pay more for nicer amenities.

"Good stay"

5
26/03/2018

Spent four nights here during our Orlando Universal anniversary weekend. Good clean hotel with the most important things to me since when you're in Orlando you don't spend a lot of time in the hotel rooms. Great bed great shower good breakfast and a free shuttle to and from the theme parks.

"Close to Universal"

5
26/03/2018

The Room Was Good. Clean and Comfortable. The check in was the fastest and easiest check in we ever had. The breakfast was good with many choices, including hot items. We used the Shuttle to Universal Studios and it went very well. They were a little late in picking us up, but it was quick and very convenient. Highly recommend the shuttle, so as not to drive in the traffic and save on parking.

"lost wallet!"

5
25/03/2018

We lost our wallet in the swimming pool area later on, when we realized and went crazy, decided to ask at the lobby..... the lady reported that another guest returned it and for my surprise not only my documents were there but all the cash I had inside !!!! super !!!!!!!! very honest place and our stay was great !

"Great value"

5
24/03/2018

Thus hotel is clean and the beds are ok. ( not a fan of harder beds) the price was great for the area with Universal Studios Florida across the street. Food in the same parking lot to include Starbucks. Lobby and guest services were great. If I have 1 bad thing to say is the breakfast seating is a little small. But for the price that is easily overlooked.

"Not honest"

1
21/03/2018

Although my stay at this hotel was not overall a bad experience, my lasting response to this hotel is that it should be avoided. I had a very early morning flight that I almost missed because of a late (1 hour late) wake-up call. While I can excuse them for this, as mistakes happen, I am still upset with them. I had prepared for my early morning flight by packing most everything the night before, but this didn't include my phone charger, as I was using it to charge my phone. With my late wake-up call I had one hour to drive to the airport, check in, go through security, and board my flight. In my rush to leave, I left my phone charger/cord in the room. I called to try and get it the next day, and they said sorry, but we didn't find this in your room. So basically someone stole it, or they are lying. Either way this is not a place that you want to stay. I also sent an email to best western customer support, but they did not respond. There are plenty of hotels in Orlando and elsewhere to select from, and with this experience, I will never choose Best Western.

"Best Western Plus rules"

5
20/03/2018

During our stay with our Dutch Baseball team New Porks Baseball we visited Best Western Plus and it was a Homerun. Nice rooms and perfect pool combined with an All you can Eat Breakfast Buffet super 4 our team and a Great location in Orlando and The price is right So Another Great IDEA

"Wanted hotel near Univer Studios"

3
16/03/2018

Hotel was adequate for a one night stay. Service personnel were pleasant. Breakfast was good with the usual array of selections. Nothing fancy, but for the price it was a good deal. The location was good for a walk over to Universal Orlando which saves the hassle of driving there.

"Third stay"

5
09/03/2018

This is the third time we have stayed at this hotel. We enjoy it every time. Again, the staff was extremely pleasant and helpful. The check-in was accomplished with no problems. The room was clean and breakfast was varied everyday. We really enjoyed the turkey sausage. The location of the hotel was an easy walk to Universal Studios. The hotel does offer transportation to and from Universal but we enjoyed the walk.

"Universal Studio overnight visit"

5
08/03/2018

My spouse and I had a great time at the Best Western Plus Universal location. The location of this BW Plus was only 1/2 mile from Universal Studios which is extremely convenient. The room we had, to include the bed, pillows and furniture was all very comfortable. Breakfast provided was a good mix of hot and cold choices that tasted very good and the hostess was very friendly and helpful. We both had no problem with the WIFI availability and easy to access and speedy. Check in and check out was friendly and fast. For the short time we stayed, we had an excellent time at the Best Western Plus Universal Inn.

"Spring 2018 Vacation!"

5
08/03/2018

My wife and I stayed here March 4 thru March 7 for our Spring Vacation! We loved it! We were able to walk to Universal Studios and Islands of Adventure! Hotel was quite and staff were very nice! A great place to stay in Orlando!

"Great Breakfast !"

5
04/03/2018

I stayed here with my son last year and we loved it. The place was clean with a fridge in the room and the beds were comfortable. We stayed here because we wanted a place with free breakfast and a free shuttle to Universal Studios.I'm always trying to find ways to save money on vacation. The breakfast was wonderful and the transfers were good as well.

"Good for a general stay"

5
04/03/2018

Nice enough place, great for families. The decor was fun so you get the vibe of Disney or Universal. The staff was very helpful. We did find the A/C to be a little lower than we'd like and we were put in a handicap room so the shower was handheld. We has to ask for some blankets as we found it a little cold in the evening. The breakfast was better than most Best Western breakfasts we've tried. Be aware that Uber cannot find this hotel--text them what resturants it is behind to get picked up faster.

"Great location and free parking"

5
17/02/2018

When searching for a hotel near Universal Orlando, I was a bit surprised how many charge for parking. Including the Doubletree that is within the same area as this Best Western. So I was very happy to find this Best Western at such an affordable price per night. Ended up staying 4 nights here and very comfortable the entire stay. Room was very quiet and came with a fridge and microwave that was perfect for leftovers. The breakfast was excellent, if a bit crowded, each morning to get us started. The process of renting a scooter here was a breeze. Two days we took the whole scooter to the room to charge and it fit right beside one queen bed next to an outlet. The other day we just took up the battery and left the scooter dismantled in the trunk of our rental car. The only negative is the temperature of the water in the shower. Never got very hot, but wasn't cold either. Odd though, because the water is hot in sink.

"Nice Stay for price"

4
11/02/2018

I read reviews of every hotel I might stay in so I know what to look for and what is important to me. This hotel looks 10x times better in person on the inside lobby area than in pictures you'll see. The staff was okay one person a man he kinda had a Jamaican accent was really awesome!! Breakfast was good if you aren't picky, the french toast to be honest looked horrible but if they added bacon to the menu that would be great. The breakfast attendants were nice ladies. The elevator is sketchy granted it is not a young hotel it just makes weird noises but it does the job. The room was good very spacious!! We had an issue 20 mins in with the TV but it fixed in no time. The wifi was awesome. The beds were very comfy, The bathroom was clean and even though was a little rust in the tub by the rim it was fine because it is old. Wished we knew all the ice was on the second floor when we checked in cause we had to go on a mission to seek Ice. The BIGGEST problem is parking, which in my mind is sort of uncontrollable when next to another hotel and behind several restaurants but if they use the grass area behind the hotel that could be parking. Overall close to universal not a long walk or Uber, walking distance to lots of restaurants gas station and Walgreens.

"Great location"

3
27/01/2018

Great location walkable if needed. They offer bus transportation at two times there and back. Price was reasonable, comfortable and clean. Breakfast also included. Get rid of dumb resort fees. Terrible practice by hotels! Be up front with your guests and charge rate upfront, without hidden fees.

"Nice people...not worth the money"

3
18/01/2018

About 2 miles from Universal. Everyone working there was extremely pleasant and helpful but they can't change the place. The room was "tight" but not the end of the world. The shower faucet was not working properly and difficult to get the proper water temperature. The TV remote was broken and the batteries kept falling out making it almost impossible to operate the TV. We needed heat (cold nights) but the heater in the room did not work. The hotel manager did give us a portable heater but the room heater was either never looked at or not repairable since it was not fixed before we left. The one elevator they have broke down the 2nd day of our 3 day stay and we had to drag our luggage down 6 separate flights of stairs. For $100+ a night I do expect better.

"Best Western Plus Universal"

3
03/01/2018

Hotel was good, good location near Universal, you could walk, but we chose to drive, as you need to cross a major highway and it's about a mile. Room was clean, breakfast was good and convenient, son loved the fresh hot waffles. My only complaint was noise. There was a loud noise from some sort of machinery (not the elevator) that went off about every 1/2 hour or so, I must have gotten used to it eventually because I was able to go to sleep, however at about 4:30 am there was loud noises from what I am assuming was a garbage truck and some sort of other trucks beeping and backing up and that was annoying as it woke me up and I couldn't get back to sleep. Other than that I would recommend this hotel, but not the rooms in the front over the lobby, not sure if the rooms in the back were any better!

"Just needed a place to sleep"

4
30/12/2017

Visiting my daughter's in laws for the holiday and too many at the household, so we needed to just spend the night. The place was conveniently located. Booked online from my phone with no problems. Received confirmation right away. We checked in very late and had no problem with friendly staff. Room in great shape, comfy beds, plenty of pillows. Very nice stay.

"Walking distance to Universal Studios"

3
29/12/2017

After a week of cruising we wanted to end our vacation with a day at Universal before heading home. The hotel is an ideal choice that is within walking distance of the park and reasonably priced. The hotel offers a free shuttle on a fixed schedule but we decided to take the 15 - 20 min walk instead. The free breakfast is standard but convenient. This is an older hotel with a bright modern looking lobby and relatively large rooms. Bathrooms are roomy with newish fixtures. The negatives... The bed was lumpy along with terrible small lumpy (square-ish) pillows. This is RARE for a Best Western Plus (?). There was also some mold areas on the tile around the tub. Our black out drapes were coming down (one panel had broken hooks). I don't know if this applies to all rooms but the window is not designed to open ( 3 floor). I much prefer to open a window a crack at night rather then listen to a noisy air conditioner/fan all night. Bonus: There are a couple of restaurants, plus a Burger King, a Starbucks, and Walgreens across the parking lot and a McDonalds 2 long blocks from hotel.

"Hard to get to"

2
24/12/2017

Do not try to use a gps to find this hotel as the roads all around are under construction. Be warned that the elevator groans and shakes as it goes up and down. The room was ok just a basic one. We will not stay there again, will find one closer to the airport

"Pleasantly Average"

3
23/12/2017

The hotel is well located near the Universal entrance, with restaurants and a Walgreens on the same parking lot. The breakfast service is good, and the front desk staff are friendly and helpful. The positives end there. The shuttle service is not convenient - you can choose 7:45am, which gets you to the park an hour before it opens, or you can choose 10:30am and arrive almost two hours after park opening. If you want to get to the park anytime between there, plan on a $10 uber ride. The rooms are tired. They are dimly lit, a la 1987, and the paint and carpet need replacing. The sofas are incredibly uncomfortable - our underweight 8 yr old complained, never mind a heavier teen or adult trying to sleep on it. The sofa is nowhere near the tv, so why not replace it with a daybed or bunks? One other clear sign that the rooms are dated is the severe lack of access to working outlets for plugging in phone chargers, etc. The outlet between the tv and the mini fridge was already overloaded with about five plugs, and there was no access to an outlet by the nightstand - beware, those who travel with a cpap or similar device requiring bedside power. We located one available outlet under the desk, and one under the curtains next to the a/c unit. With three adults and a teenager wanting to charge phones, this is not good. Never mind a business traveler who might need to use a laptop and charge a phone while sitting at the desk, or anyone who wants to charge their phone next to the bed so they can use the alarm. The rooms were clean, although the hallway carpets needed shampooing. There were spots in the carpet from previous stains being removed, which one expects in a kid-centric touristy area hotel, but the carpet was also worn and faded, and needs replacing. Bring socks or slippers.

"Very close to Universal"

4
22/12/2017

Stayed here four nights with two teenagers and chose it purely due to its access to Universal Studios. We purchased a three day dual park ticket and got two days free. We booked a family room with two queen beds and a sofa breakfast included. Free car parking. 15 minute walk to Universal Studios. Easy paved walk not a lot a sun protection and it gets hot. Close 3 minute walk across the car park to a supermarket, Starbucks and a few different restaurants. Check in was straightforward. Comprehensive and helpful services desk put us into Boggy Creek Airboat Tours about a 35 minute drive from the motel. Well worthwhile. Good size room, clean with good amenities. Included breakfast was a good way to start the day. Waffles were the winners. Ability to come a go as we pleased back and forth from Universal made this motel a winner for us. Check out went smoothly, staff friendly and helpful throughout our visit. We would stay here again.

"Stay at BW Universal"

4
18/12/2017

The hotel is close to Universal and at a very good cost, however it is a bit date. Our stay overall was good. Staff was very nice and attentive, but the rooms were a bit dated and slightly musty. I wouldn't recommend a long term stay (we stayed 1 night), but it is a good cheap option for a shorter stay.

"Great hotel in Orlando"

5
18/12/2017

Nice, clean, modern-looking hotel. Conveniently located. The hot breakfast was wonderful. Staff was friendly and helpful. Express checkout was seamless. Will definitely stay again when I'm in the area.

"Close to Parks! Universal and Disney"

5
18/12/2017

Front desk was very helpful with check in and room was ready a little early! If Universal Studio is your thing it is right across the street, you can walk or take shuttle. No shuttle to Disney, but location was not far, maybe 10 miles. you can also get Tickets in the Lobby of hotel, which was helpful. Restaurants close Too! That was really nice.

"Love Best Western!"

5
16/12/2017

Clean and spacious rooms hot breakfast included with delicious waffles location >>>> amazing, everything you need in a walking distance.....even universal 20 min walk ( but they do have free shuttle in the morning) The staff is super attentive and professional. I will come back for sure and recommend this Best Western!

"Needs updating"

3
15/12/2017

The furniture is very outdated and rooms are small. The television was the smallest we've had in any hotel. The hallway noise is terrible. When a guest shut there door it slams and can be heard all over the floor. There was no coffee or sugar in the room and we had to go to the front desk to get it. The staff was very friendly. The breakfast was average, but they do have a decent selection.

"Convenient"

4
13/12/2017

Stayed 5 nights for a Universal Orlando trip. Hotel is super close to parks. Staff was very, very kind and helpful. Rooms could use updating and the pool is a little small, but great value for the price per night.

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Hi Thank you for staying with us, and we appreciate your feed back; please come back again. Best Regards

"Everything that you need and more at a great price and 1 mile from Universal Studios"

4
11/12/2017

I picked this Hotel on the fly just minutes before arriving. I knew it was a Best Western which are usually pretty good, I knew it was less than a mile from Universal (my final destination) and we were getting a fantastic price. I was very surprised and happy to find that the hotel is either new or has been recently updated because everything from the lobby to the hallways to the rooms was very nice, clean and modern. Plenty of towels, clean sheets, plenty of soap with decent sized bars not the ones that disappear in your hands 5 minutes into your shower. There is plenty of free parking, free wi-fi, free hot breakfast with Eggs, waffles, cereals, fruits, breads, juices and coffee until 10AM.. There is a little self service market downstairs with everything including microwavable stuff like pizza's and hot pockets, open all night. Everyone from the staff that I encountered from the front desk to the restaurant were pleasant, effecient and courteous.The hotel is in a nice area and there are other hotels (Marriott, etc.) in the same complex as well as a Starbucks near by, and as I mentioned less than 5 minutes from Universal Studios and Universal Walk. I would definitely recommend this hotel and would stay here again in a heartbeat.

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Hi Thank you for staying with us, and we appreciate your feed back; please come back again. Best Regards

"Orlando Vacation"

4
10/12/2017

Clean friendly hotel. Staff was very good. All services were excellent. Breakfast was plenty full, and the area was kept very clean. Room was nice. Bed very comfortable. It rained our last night there and some water came in through the A/C unit and got some the the carpet and some of our clothes wet.But the staff dried them for us. The toilet stopped up twice. But overall I was satisfied, and would stay there again. Check out took about a minute. and they did print me a receipt .

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Hi Thank you for staying with us, and we appreciate your feed back; please come back again. Best Regards

"Check in staff was horrible"

1
09/12/2017

My company prepaid for my room and was not able to check in without some authorization that wasn't brought up til I got there at 9 pm after a day full of driving. Would've been stranded looking for a place to stay if it wasn't for a coworker being able to get my room.

"florida"

3
03/12/2017

The air conditioning was very loud but worked well. There was some black mould under the soap holder in the shower/tub.Could only see it when taking a bath.We stayed six nights I do not think they changed the sheets. The towels were great.

"Best Western Plus Universal Inn, Orlando, Florida"

5
01/12/2017

Everything went as planned. Nice place to stay with friendly staff. Breakfast was excellent. Great location. Within walking distance of restaurants, shops, and stores. I will definitely come back to the Best Western Plus Universal Inn located in Orlando Florida.

"Exceptional"

5
29/11/2017

The hotel is ideally situated, just 20 mins from Disney's Animal Kingdom. The staff is very courteous and knowledgeable and the compound as well as the rooms are well kept and clean at all times. Convenient self parking and great service from the in house deli as well. All round, great experience. Will definitely recommend.

"Location Location Location "

2
28/11/2017

Not the best/worst Best Western we have ever stayed in. The staff was nice. The building has been here a while. The elevator is clunky, but there. Our room was ok, but a strand of hair on the pillow was a surprise. I would not rate the housekeeping very highly. If it was not for the easy access to Universal Studios, we wouldn't have stayed here. I don't know how this is a Best Western “Plus”.

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119. Sincerely, Sam Jayswal General Manager

"Great place to stay"

4
25/11/2017

Our family of 6 stayed here prior to leaving on a cruise. Great location for Universal theme parks as it is an easy walk there. There are restaurants and shops nearby. Hotel was clean, comfortable and the staff was great!

"Nice"

5
21/11/2017

Parking spaces are limited because the hotel shares a parking lot with other places but other then that we loved our stay! It was very close to universal studios and it took us like 20 minutes to get to Disney! Staff was friendly. The room fit our big family perfectly.

"Great Value"

5
20/11/2017

Breakfast and Staff were excellent, and room was comfortable. I highly recommend this location as well. It is centrally located and has restaurants and stores within walking distance. A Golden Corral, Millers Ale House, and a Walgreen's all in the same parking lot.

"Great Location, Good Value "

4
19/11/2017

We recently stayed at the Best Western Universal Inn for four nights while in the Orlando area. The location is very close to the Universal theme parks, about 6 minutes drive away, there are plenty of dinning options and a Walgreens within a 2 minute walk from the hotel too Our room was clean, quite and comfortable, check in was quick & easy and the daily complimentary breakfast was pretty decent too. We got a great rate using CAA/AAA and would definitely consider staying here again on future visits to Orlando

"Close to Universal Studios"

2
18/11/2017

Two incidents made our stay unpleasant. 1st there were no towels when we arrived at our room. I had to go to the reception to get them. 2nd we woke to the fire alarm at 2 am. A guest was smoking on our floor.

samjayswal, General Manager at Best Western Plus Universal Inn, responded to this review
Dear Guest; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119. Sincerely, Sam Jayswal, GM

"Clean, walkable distance to Universal Studios."

4
10/11/2017

If you are trying to be close to Universal Studios but are budget-minded, this is a great hotel. Free parking, free breakfast, free shuttle to the parks. We never used the shuttle as we had someone with a scooter (we just walked to the parks each day). Clean hotel, friendly staff, and someone to help you with local attractions. Nothing fancy, but clean and safe. There are restaurants that share the same parking lot as well as a Walgreens to make grab food, snacks, water bottles, etc simple. They also have a small store in the Inn with these items.

"Not the best"

3
09/11/2017

Toilet and heater were broke. All the staff was rude, except one lady we talked to. She was the blonde at front desk. The male was rude and told me to park next door because i couldn't find a parking spot.

"Very convenient"

4
08/11/2017

We wanted to go to Halloween Horror Nights, but didn't want to stay on property. My wife researched and found this property. We would consider it within walking distance to the park. We did cross a busy road, but worth the parking fee savings nonetheless. The hotel was in great shape and the staff was very friendly and accommodating. The breakfast was nice. Would use again if in the area.

"Good accommodations"

5
07/11/2017

Great location, clean rooms, friendly staff, good breakfast options. Convenient to Universal Studios. Hotel shuttle is not as convenient as Universal Super Shuttle, but is also within a 10 minute walk to entrance to park.

"HOTEL NEEDS MAJOR RENOVATIONS!"

1
24/10/2017

rooms are completly outdated no charging ports or even wall plugs to charge your phone. air conditioner barley cooled..Leaked water all on the carpet by air conditioner entire time I was there soaking wet

"Manuel Velez"

4
17/10/2017

Great hotel, needs more handicap spaces closer to the entrance, staff are very friendly and helpful. Location to my favorite parks are minutes away, many great restaurants very close by. Overall for the great deals and location of this hotel I will come back again and again.

"Convenient Place"

4
13/10/2017

Really like to stay at Best Western Universal Inn, good price, good location, free parking, free breakfast, free internet (not huge high speed but works fine for some Netflix streaming). Everyone in the front desk I talked with are very helpful all of them speaks spanish so if you´re not a native english speaker you will be understood in Spanish as well and I can bet they have someone that can speak a little portuguese as well. Free to ship items from Amazon for instance to the hotel so you can make online purchases and they will hold the items for you. Very close to universal and in a very good location with restaurants at walking distance where you can have some beer and not worry about DUI ! ;) I do recommend to everyone.

"Great Stay"

5
13/10/2017

My husband and I checked in after 10 pm and from the moment we checked in the staff (Marina at the front desk) was so kind and helpful evening offering us hot cocoa (because we are not coffee drinkers. The room was wonderful, clean, spacious. The bed was so comfy. I recommend everyone stay at Best Western. They are the Best.

"Very disappointed "

2
08/09/2017

We arrived at this location late Wednesday evening Aug 23, 2017, for a family vacation. Adjusted the AC and pretty much went straight to bed, long day driving. Out early the next day and after returning to the room that evening we noticed the AC didn't seem to be functioning properly but again went to bed. Woke up sweating due to how hot it was in the room and spoke with the front desk first thing Friday morning and voiced our issues. Was told they would check it and make repairs. Long story short we slept in the sauna for 2 more nights. Spoke to the front desk again when checking out, same clerk I reported the problem to acted as if she had no clue until I advised her that I reported it to her and pointed to the date book she wrote the complaint and our room number in and she turned right to it. All I got was "I'm sorry did they not come fix it?". Final result was we got 10% off our bill, wasn't enough in my opinion, but still very disappointed with the conditions and the staffs attention to the matter.

samjayswal, Manager at Best Western Plus Universal Inn, responded to this review
Dear Guest: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119. Sincerely, Sam Jayswal General Manager

"A trip worth a Thousand Memories."

4
27/08/2017

We were a group of 24 people and stayed here for 3 days the staff was courteous and helpful. The rooms clean and organised. comfortable beds and a balcony to add on a view to the pool. Long corridors and some interconnecting rooms. Overall a nice stay with easy accessibility to all major attractions.

"Hosting a Turkish Friend at Wizarding World of Harry Potter"

4
27/08/2017

The hotel was very suitable to our needs: clean, reasonable price, excellent breakfast for a morning kickstart, close to the venue, and helpful and knowledgeable staff. [Note: "Excellent" has to be reserved for a higher priced facility.]

"Very convenient close to Universal."

4
26/08/2017

We have stayed in the hotel for 7 nights in the second half of August ( family of 5). The hotel is not fancy but close to Universal ( 15 min walk but they have shuttles too). Next to a food court and supermarkets. There is a very big outlet center near by with most of the favorite brands. The staff is very nice the beds are good. It was clean and functioning ( not fancy or very new). Worth the money.

"Vacation"

5
25/08/2017

Excellent accommodations, only a block away from Universal Studios. Free breakfast, shuttle bus to the parks and good restaurants on the same block. The rooms were clean, staff was very attentive. Overall a solid place.

"Best Western Plus Universal Inn, Orlando"

5
23/08/2017

This Best Western was very nicely decorated and spaciously accommodating for the large flow of guests. (I would also like to add that Universal Orlando was within walking distance to the motel in addition to a shuttle that was offered if you did not want to drive, otherwise, the parking fee is $20 in the parking garage at Universal.) Upon checking in, the counter attendant was very friendly and processed our reservation both professionally and with a smile . The room was very clean and modern with newer carpeting and furnishings, tastefully decorated, had a larger bathroom, refrigerator, microwave, and all of the normal amenities in a room. The beds were very comfortable with 4 pillows to each bed. Sleeping was not a problem! Breakfast included sausage links, scrambled eggs, French toast sticks, waffles, biscuits and gravy, a yogurt machine with toppings, fruit, cereal, breads and muffins coffee, milk, and juices. It was all very fresh and delicious, and the breakfast attendant was always on her toes with a smile keeping everything replenished. There was a representative located in the lobby with information, coupons, tickets, and maps to many of the attractions . This came in very handy when we had a snafu with our plans one day. He was also very accommodating with ideas on how to spend the day! At the end of the day, we jumped in the outside swimming pool and the water temperature was perfect!!! I highly recommend this motel for your stay in Orlando. It was also very equitably priced for the area.

"excellent!"

5
20/08/2017

By the price you pay, this hotel offers much more than I ever could expect Clean rooms, excellent location, staff super attentive, polite, helpful and always smiling, great breakfast >>> I felt like my home! Just keep in mind, If you want a perfect place PAY for it Just compliments for Best Western so far!!! Loved it

"Vacation"

3
18/08/2017

Great location to walk to Universal - however the optional transportation to Universal isn't worth it (not enough times available). Pool was dirty. Outlets were loose (plugs kept falling out). Exercise room was EXTREMELY HOT. Bed next to air conditioner very cold - hard to level out the coldness in the room

"Hotel not bad but loosy personnel"

1
15/08/2017

The people behind the desk don't care about their guests. My lost luggage was deliverd to them from the airport with my name and tel number on it on july 14th, and they haven't even informed me about the delivery so in ingnorance I checked out july 15th without my luggage and it was only on july 21st when I was in Key west, that I was informed via my home counrty that they had my luggage. This is incompetence and bad will. A customer caring person should give a call to the owner of the luggage. The guests are only cash providers and numbers; Nothing else.

BestWesternHotels, Corporate at Best Western Plus Universal Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Happy Travelers"

4
08/08/2017

We were pleasantly surprised by how nice the hotel was for the low price we paid. The breakfast was as good as advertised. The only complaint was there were not enough tables for breakfast and there was a sign that said we could not take the food to our rooms, so my husband and I and our four children had to stand around the ends of the counters to have a place to eat. We would definitely stay here again.

"Nice and clean hotel super close to Universal"

4
07/08/2017

Me and my family had a great stay at this hotel. Restaurants within walking diatance. Super close to Universal park. Great free shuttle service to/from the parks. Good breakfast included with hot pankages and waffles.

"Great Stay at Universal "

5
07/08/2017

We had a great experience at the Best Western. The hotel was clean and in a safe area. It was right across from the Universal Studios parking garage. It was easy to find and close to restaurants and other shops. It was a 15 minute walk to the park which saved us $20 a day for parking fees. The free breakfast was very good. We never had trouble finding seating for breakfast. They had shuttles to the parks but we did not use them. The staff was extremely nice and very willing to help. I would definitely stay here again.

"harrypotterific"

5
06/08/2017

great location near everything grocery, restaurants and theme parks, great breakfast, large rooms, excellent shuttle service, whole family loved it. Very clean and has convenient laundry facilities inside !

"Nice Hotel Close to Universal"

4
31/07/2017

We just returned from our first trip to Universal Studios Orlando, and this hotel. The location is great. It is just across the street from the main road entrance to Universal. You can walk to the park, but it is still a little hike in 90+ weather. The parking garage for Universal is less than a mile away. There is a shuttle to the park from the hotel, but because our schedule was different than it we never could use it. The hotel it's self is comfortable, and freindly. The staff was helpful, and both check-in and out were smooth. The room was large, and we needed this for a family of five. There were two queens and a pull out sofa in this room. The beds were mostly comfortable, except for the pillows. They were hard and lumpy (bring your own), they need to be updated. The biggest issue was with the A/C. It worked well, but it blew directly on to the bed closest to the unit without any way of diverting the air. This made for a very cold sleep for anyone in that bed. It is just a poor set up on the location of the bed and A/C unit. I raised the filters in the unit up to divert the air upward, and that helped the situation. Overall the room was clean and comfortable. The free breakfast was good and plentiful. The food was fresh and the young lady who took care of it made every feel welcomed. She took the time each morning to say hello to me, and ask if there was anything that she could do for me. There are a good number of choices at the breakfast, so you have no reason to go hungry. I booked this hotel directly through Best Western to get the best rate. The rate was les than some of the popular booking sites. I also took advantage of the current promotion through using my AAA membership, and will receive $20 Best Western gift cards for each night of our stay. No AAA members will only get $10 per night. Nice place to stay, close to Universal, big rooms, good breakfast. Would stay here again.

"Great Stay and Location"

5
24/07/2017

Loved the location and rooms were nice and clean. Breakfast was excellent. The lobby was welcoming and the staff was very friendly. I recommend families to use this hotel!!! We will defiantly be back!!!

"Great Vacation"

5
20/07/2017

Great Hotel friendly staff clean rooms. Nice breakfast. Close to Universal Studios walk or take shuttle. Restaurants close and other stores. would stay here again. price was right Twenty minute drive to Disney world. sea world close

"We are Fans of Best Western"

5
18/07/2017

Upon check-in we noticed the room was not cooling off quite as quickly, and comfortably as we would have liked. The clerk gave us the fan she was using for her own comfort immediately, and allowed us to get the kind of rest we needed after a long day at Universal Studios.

"Hotel a bit dated but excellent overall"

5
17/07/2017

The hotel is a bit dated but the staff and amenities are excellent. Very good breakfast with several staff always on hand. Great location within walking distance to Universal Studios. Close to International Drive. Excellent staff. The internet wasn't working and the hotel staff called their help center who talked to me and fixed the problem. No more internet problems from then on.

"12"

5
17/07/2017

The hotel staff as very pleasant. The breakfast was extremely good. While other hotels offer a continental breakfast usually, best western provided a hot meal. We had fruits, eggs, pancakes and waffles and yogurt. There was also eggs and sausages which I did not partake of. I did not have time to use the pool. The hotel is in an extremely good location with many restaurants across the street It was about 20 minutes from Epcot. However, it is closer to Universal and Magic Kingdom. They offer a shuttle bus to to and from those two parks several times a day at no charge.

"Excellent servicewe will definitely return and recommend. Felt like home."

5
15/07/2017

Very happy to have spent 11 nights in a hotel that felt home . We recommend this hotel which was reasonably priced. The staff is always smiling and very helpful. We hope to return if we visit Orlando again .

"Great location nice hotel"

4
13/07/2017

We stayed at this hotel just before March break. We were able to walk to universal studios. There are stores & restaurants near by. Breakfast was adequate. Parking was available, but the lot was pretty full due to a fish show.

"Great hotel for a great price"

4
10/07/2017

Awesome hotel with helpful staff and Fantastic breakfast. Beds and showers could use an update but everything was clean and up to typical Best Western quality. No better hotel for the price in the area. You will not be disappointed

"A family stay"

5
09/07/2017

Well placed for Universal. Hotel provides free shuttle. Easy access to I4 and other parts of Orlando. Pool is pleasant but limited sitting area. Bathrooms well kept and ample towels etc Breakfast more than sufficient for hungry teenagers

"Best western "

2
08/07/2017

Nice big spacious room. There's a safe in the room, but you can't use it since battery is low. House keeper won't replace the ice bucket bag. The hotel is really outdated, the power outlets are along the wall and the space between the walls and bed are so far apart, charging devices on the floor. No power outlets are conveniently near the bed or table. Complimentary breakfast 7-10, not the best selection provided. The attendant at the dining isn't the friendliest beware. They shut down everything before 10.

"Family Universal Studios vacation"

4
07/07/2017

The check-in process was a breeze and the front desk staff were great. Our room was good. We did have a few issues but were taken care of. The breakfast included made things easy in the morning before we all took off to the parks. Shuttle service available and was reliable. Did take an Uber a could of times due to our extended time at the parks. Hotel was close to Universal studios and made for quick travel times.

"My opinion"

4
06/07/2017

The room was pretty nice except the fan in the bathroom did not work. The pillows were not very comfortable either the bed quality was so so. the appearance of the room was very nice and it was a very easy check in. The hotel was very convenient to Universal Studios.

"Good quality and price"

5
05/07/2017

Overall very good quality for the price. But don't purchase tickets for Universal or anything else in the hotel, no matter what the guy is telling you, you'll pay less on the web or at the theme park entrance. Hotel is clean and breakfast is OK. Highly recommended.

"Great hotel"

5
04/07/2017

No issues, stayed there after Disney world as a layover to drive home. Very close to Universal Studios and has shuttling. Pool looked nice, did not have time to experience. Very nice sized room and friendly staff.

samjayswal, Manager at Best Western Plus Universal Inn, responded to this review
Dear Guest; Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Family Trip"

5
01/07/2017

We booked way back in January for our summer trip over the phone and they were very helpful and everything went as arranged. The desk staff was super friendly and fun to chat with. Breakfast was good and the make it yourself waffles were very good. Thank You and I recommend this hotel to anyone headed to Universal.

samjayswal, Manager at Best Western Plus Universal Inn, responded to this review
Dear Guest; Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Universal best western stay"

5
29/06/2017

The best staff and customer service we have ever had. Everyone went out of their way to make our stay great. Ester was a fabulous hostess in the breakfast area and exceeded our expectations. Thanks all

samjayswal, Manager at Best Western Plus Universal Inn, responded to this review
Dear Guest; Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn

"Best Western Hotel Plus"

4
23/06/2017

Good location, can walk to Universal City Walk, Islands of Adventure, and Studios. Has free complete breakfast and shuttle service to and from Universal Parks. There is a Walgreens, Starbucks, Golden Corral, Kobe Steak House, Gift Shop just a walk across the parking lot. The hotel lobby is very welcoming, has a nice modern update look as do the guest rooms. Clean environment. Good location for family and friends.

"Great location"

4
07/06/2017

Nice hotel in a great location for Universal Studios (within walking distance). Hotel has an adequate breakfast and a shuttle that runs 2 times in the morning and 2times in the evening. The staff was very pleasant and helpful. There are restaurants, a Walgreens and a Starbucks in the same lot as the hotel. Overall...a good place to stay.

"Not as expected"

2
06/06/2017

I chose this hotel to be close to Universal Studios. I was surprised at the lack of quality. The bed provided was horrible. I felt like I hadn't slept at all the next morning. The breakfast choices were poor and the sausage tasted extremely bad. I moved to a different hotel after one night's stay.

"Attending a church-planters conference"

2
02/06/2017

We've stayed at the Best Western Plus Universal Inn twice now when in Orlando to attend a church-planters conference at nearby First Baptist Church. The property is fine. Breakfast is the usual hotel fare. There's a Starbucks within easy walking distance and a pool for cooling off at the end of the day. My low rating is because I left three items of clothing behind, having neglected to check the closet as we were packing and leaving. When I realized this, two days later, I didn't worry. I'd done this once before and, when I called, that hotel had simply shipped my left-behind clothes to me. Not so here. The person who took my call said she'd check with housekeeping and lost-and-found. She called back to say, "No, we didn't find them." That means either the housekeeper (whom I tipped all three days) didn't check the closet and a subsequent guest took my clothes or the housekeeper took them. I snail-mailed a letter to the manager to apprise him or her of what had happened and didn't receive a response. Had I received a response to my letter, I wouldn't be writing this review. I know that no one can prevent every bad occurrence at a business this size. But a response and perhaps an apology would have been nice. You probably won't have this experience -- you're probably more careful than I. But I wanted to note this somewhere.

"Experience at Best Western"

5
28/05/2017

Eating breakfast at the hotel can save you money. The Trolley is located near the hotel. Trolley will take you to various location shop, eat and amusement park. You don't have to rent a car or take Uber. Great location!

"Close for Universal"

4
22/05/2017

If you want a relatively cheap hotel to visit Universal Orlando this is ideal as its right opposite the parks entrance! Overall it looks a little tired and is maybe showing its age, however it is a very clean hotel with pleasant staff and is decent value for money, free breakfast is a good start to the day too.

"Love Best Western"

5
22/05/2017

The hotel staff are professional, friendly and always ready with a smile and information. Rooms are clean and beds are comfortable, breakfast is free and as good as can be for a group of people. The variety is wide and choices are plenty.

"Best value in the area"

5
19/05/2017

Perfect for a few nights when visiting Universal if you are like me and want to spend most of your time at the parks. That's not a knock on the hotel at all. Room was clean and service excellent, offering exactly what you should expect from a hotel of this type: a good night sleep in a clean room. Unlike other nearby hotels there is no bogus resort or parking fee. Definitely within walking distance of the park in my opinion, so save a few bucks and have a short peaceful walk instead!

"Convenient to Universal Studios Orlando Resort"

4
19/05/2017

The shuttle to the Universal Resort is a joke (only runs twice a day to the park (over an hour before park opens and 2 hours after it opens). BUT it's only a .8 mile walk to City Walk from the hotel door. It's a pleasant walk, you do have to cross two large roads but there are crosswalks and it was easy to cross. Rooms were clean. Breakfast was iffy, not fully cooked biscuits, the sausage gravy was terrible, but other stuff was okay.

"Clean and convenient!"

5
18/05/2017

The hotel was very clean, had all the amenities and is very convenient to Universal Studios. They even have a shuttle, if needed. My daughter forgot a razor and toothbrush, and they happily provided them for her. The staff was very friendly.

"Great hotel "

4
17/05/2017

Great hotel for your stay in Orlando. It is accross the street from universall studio's theme park (10 min walk ) and about a 20 min drive to the Disney parcs. Hotel is located near International Drive with all its shops,bars,restaurants and the premium outlet shopping centers. The hotel offers a great breakfast buffet in the Morning. Unfortunately the hotel doesn't have a restaurant to have dinner. There is a small pool area and a small gym where you can relax or workout. This hotel is a great base for your trip to Orlando.

"5 STAR Value BULLSEYE"

5
16/05/2017

In order to attend a funeral for a dear friend's mom, I booked this hotel for my wife based on TripAdvisor reviews, location, and cost. More hubby points in the account. Here's what she told me: A, it was easy to find. B, restaurants were within walking distance. C, the staff was friendly and helpful. D, the rooms were very clean and well cared for. My wife was left a form where you could request which cleaning services you needed for the next day. E, she felt safe. F, the room was affordable and a real value. She's not one for sending motel room pictures. She sent 3, thanking me for picking the hotel and remarking about the quality of her room. The Shuttle to Universal had her thinking about another stay. This evening at dinner I was "encouraged" to leave this review so the staff would know their efforts were recognized.

"Orlando stay"

4
16/05/2017

This was a very nice hotel and convenient to both Disney and Universal. Plenty of restaurants near by including some night life. Do be careful though, while we were there someone had left a backpack in the backseat of their car and it the passenger side windows were busted out both front and back and it happened between 7 and 9 am.

"Great Place Close to Universal"

5
13/05/2017

We stayed here for our Universal trip and it worked out great. We got the two day two park hopper pass through AAA which saved about $15 per ticket and it came with two extra days which we took advantage. The hotel is about 1 mile from Universal so we enjoyed the walk everyday, or if you don't want to walk it they do have a shuttle that's free but you have to sign up for it. The front desk at check in was very nice and so was the others we seen there throughout our three night stay. The hotel is in great condition other than some of the tiles in and around the bathroom. Breakfast was a average hot motel breakfast with a decent sitting area. There's a Walgreen's, liquor store, Burger King, Golden Corral, Miller's Ale House, and Kobe Japanese Steakhouse all in the same parking lot which works out great! If your going to Universal this is a great place to stay and much more economical than any of the Universal hotels.

"Great location for Universal"

4
11/05/2017

I wanted to stay at one of the official universal hotels but their prices were absurd and this hotel is in same general area. Easy 15 minute walk to universal with sidewalk the whole way. Plenty of restaurants nearby. Walgreens was right nearby where. Could get some sunscreen. Breakfast was typical hotel buffet. Not bad, not the best. For me it was all about having a good hotel in a great location and this fit that bill. Would definitely stay again!

"Close to Universal"

4
08/05/2017

We came with a group of high school seniors. The front desk staff was very friendly and helpful. We had 8 rooms and they made sure we were all close to each other on the same floor. The breakfast was good. The hotel was close to all the places we wanted to go. It was a plus that a Walgreens was right across the parking lot for snacks, drinks, souvenirs, and other misc. things. Great that the rooms had microwaves and refrigerators.

"Carguy"

3
06/05/2017

Better than most but poor staff Hotel not bad but not great. Had to remade room twice Could have stayed anywhere But try to stay at best western I didn't have a bad breakfast but I am certain the points I used were wasted

"Family vacation"

5
06/05/2017

The rooms were great and the service was good the pool was clean and the breakfast was good everyone went out of their way to make our stay wonderful we went to Disney world and bought our tickets right inside of the hotel

"Budget friendly and close to Universal"

4
05/05/2017

The positives: easy walk to Universal, free parking, free breakfast, microwave and refrigerator in room, laundry facilities available, next to Walgreens if you want to buy snacks or other items The negatives: nothing too significant -- hotel just has an "older" feel to it and hallways are kind of dark and dank I would choose to stay here again if I was visiting Universal.

"Good for Universal; Average room"

3
03/05/2017

Rooms nice with comfortable beds BUT the room is definitely on the small side. Very clean. Service people are fine. Pretty inexpensive. Breakfast is ok. 10 minutes by shuttle or 20 minute walk to Universal Studios. It might take longer by shuttle since it stops at other hotels.

"Really inexpensive and close to Universal!"

5
01/05/2017

This was a really nice, clean, quiet hotel to get fully rested for the park. Really comfy mattresses, and the free breakfast is also great. We had to do some changing around of our reservations when we got there (to stay one night at a resort to get fast pass privileges) and they were very accommodating and friendly. My only advice is that you not count on the van taking you to the park, or take your patience if you are. It was a little rough, there were too many of us, people were getting testy, and there were only two departure times. You had to stand and hold your spot while hoping no one stood in front of you, which meant you had to wait a while for the van to return. Sign-up for it was confusing. Also, where you get dropped off is a pretty long walk from the parking deck (I think for every shuttle) so I would recommend walking if you can, as it's not that much further really. It's not all that far, and it's beautiful walking by all of the resorts, bamboo, river, etc. There is a huge road to cross but it has a cross-walk and wasn't a problem. Of course you hate to add to your walking when you're spending all day at Universal, but for what we paid it was a great trade-off. We thought it was worth the savings for a really nice budget hotel close to Universal.

"Great Stay"

5
29/04/2017

The primary purpose of our stay was to go to Universal. Universal is in walking distance and we did walk to the parks everyday but it is a bit of a walk-maybe 20-30 minutes. The hotel itself was clean and up to date. The breakfast options were adequate and the area was busy-especially considering most were heading to the parks. The beds were comfortable and the room was clean. Overall, a great value.

"Don't believe what the front desk tells you."

2
29/04/2017

Front desk workers didn't know correct information about the services they provide. 3 times we were given incorrect information that we used to make arrangements based on that information. Then we needed to make additional arrangements being that what we were told was not correct. When we expressed our frustration with the circumstances that we were left in, the front desk workers neither apologized or actively sought to solve the problems that occurred due to the incorrect information they provided. When asked to speak to the manager on duty, we were told that he was not there. So there was no higher authority to whom we could speak.

"the interior is beatifully decorated and their outdoor pool is paradise"

5
27/04/2017

I went to the Best Western Plus Universal Inn and I really liked how their hotel was decorated. They have a mini lounging area and offer travel service. If you don't eat animal products, try bringing in your own breakfast or try to find a vegan restaurant within the Orlando area. The pool is accessible, clean, and enjoyable. The reason why I liked the pool was because it was a very crisp blue color and it had a beautiful view of a palm tree. The rooms are well-kempt and taken care of and the colors offer a bright color to add to your day. The hotel is within driving distance to Universal Orlando and was probally one of the best hotels I ever been to.

"Terrible Hotel - Stay Away"

1
22/04/2017

This place is a dump and it is what gives BW hotels a bad name. The reception was very dirty with stained furniture and area rug. The bedroom had old, heavily scratched and broken furniture. The toilet was not in working order so we called for maintenance and were told that there was no service available but that the front desk clerk would bring a plunger. Upon delivering the plunger we asked if she had a receptacle to place it in after use, and she said just to leave it anywhere in the bathroom, so we laid it on a towel. When we expressed our dissatisfaction with the condition of the hotel and room, the clerk simply said that we could check out and she would give us a credit. We told her we had been driving fro 12 hours and it was close to 11pm and were exhausted and she said that is all she could do for us. Frankly, the Florida Department of Health should inspect this facility.

"One of Best Western's Best"

5
21/04/2017

We love Best Westerns gor there quality and value and breakfast too. This Best Westerns decor was so beautiful and inviting! The Front Desk staff could not have been more helpful with everything from Tickets to the park, to replacing my lost room card and even replacing my toothbrush that i must have accidentally thrown away. It is a fantastic location set back from the road with free parking, many eateries and walking distance to Universal Studios. A++++++

"Very Nice and Convienent"

4
20/04/2017

We stayed here for a concert at the Hard Rock Live. The hotel was very clean and nice. There are restaurants within walking distance. We took uber to Universal from the hotel for the concert. The hotel shuttle is not available for this. There is a breakfast included with your stay however, we did not eat it. We did try the coffee (which is always available) and it was very good! We enjoyed our quick stay and would stay here again.

"Close to Universal"

4
18/04/2017

Most employees were extremely efficient and friendly. Great proximity to Universal Studios, shops, and restaurants. Breakfast was nothing to write home about, but it was sufficient. Overall, we enjoyed our stay there. It wasn't bad for the price, and we were able to book a room for five people which is sometimes difficult to find.

"We will stay here again!"

5
15/04/2017

The staff were kind and friendly, the rooms were so clean and very appealing. Shuttle to and from Universal with great time options was awesome and very prompt. Breakfast was delicious! We very much appreciate staying at this clean hotel after a bad experience the first couple of nights on our trip

"Excellent stay"

5
12/04/2017

Had great time at best western hotel stays. Everything was the way it should be. Great staff and clean rooms. Service was great and in orlando shuttle to and from universal studios was great. As a family we enjoyed our stay and would do again.

"near universal"

5
10/04/2017

the hotel was fine. clean. everything worked. there was breakfast and i ate it. however you may be picking up on the fact that i'm not all that fussy. if you are super fussy, you may want a fancier place.

"Great location!"

5
08/04/2017

My husband and I stayed here for a couple of days on a kid free trip. The hotel and room were clean and comfortable. The breakfast selection was good, hubby said he thinks they used powdered eggs but that was his only complaint. The hotel is located in a parking lot. It's kinda hard to find the first time. There are several restaurants and a pharmacy within walking distance. Universal Studios/Islands of Adventure is a mile away, easily within walking distance. However I am not sure that I would recommend the walk for those with health problems or those with small kids. It's not a bad walk heading to the parks, but after all day walking around the parks it's a little rough. There are side walks and cross walks all the way to the parks and we never felt unsafe. I have no complaints and would probably stay here again!

"The Best Night Sleep!"

5
07/04/2017

We found this Hotel because or first choice was a bust! When we arrived with no reservation the gentleman at the desk was Amazing and so helpful. He found us a room for 2 nights it was so clean and friendly. There's also a shuttle to Universal Studios. As a travel agent I will recommend you. The resteraunt was u Der going changes,but still very good. There is also a quick mart inside. Love Love this Hotel close to other resteraunt's and a Walgreens.

"Location, Location, Location"

5
05/04/2017

We spent one night here. Really was impressed with staff, and location. It is near a.very good restaurant that you can walk to. Perfect for a visit to Univeral Studios. We had no trouble getting to the airport.

"Nice affordable hotel near Universal Studios"

3
27/11/2016

The hotel provided a good location near the Universal Studios parks & they provided a free shuttle to take you there. Although the shuttle itself was a bit dodgy (shabby & hard to get in & out of). The hotel provided good accommodation - plenty of room & comfortable beds. An OK continental breakfast is provided - but I didn't like the breakfast area - too cramped & was difficult to move around in when there were a few people down for breakfast.

"Clean and good location"

4
17/11/2016

This place was just what we needed for our overnight stay in Orlando to see the Blue Man Group. Comfortable beds, clean room, convenient location, and breakfast and coffee in the a.m. Our room had a stale odor when we first got in but once we kicked on the air it cycled and got better. Even after we left and came back it was fine. Kind staff... We would stay again...

"I'm So Glad I Read All These Reviews!"

5
14/11/2016

If you are a big family with kids to entertain, you will probably want one of the resorts but if you're just there for a few days at Universal studios - this is the place to stay. Nice staff, good free breakfast (limited but substantial...it's not a resort), good places to eat in the area and a very informative concierge. Most valuable that many smaller hotels don't have is a work station to print boarding passes/online airline check in. The only down side is that 10-12 hours is a long time to stay in the park but the shuttle doesn't allow for anything otherwise. But the good news is that it IS close enough to walk and the path is lovely. I would definitely recommend it to anyone! Just for information, they don't have airport service but the Mears buses run 24/7 so it's the next best thing.

"Great location"

4
07/11/2016

You don't have to leave the complex, some very good selections of restaurants in the complex adjacent to the property. Rooms were clean and quiet. Great value, good location. Would definitely stay again with the family.

"Great"

5
02/11/2016

This is a great hotel! The location is very very good! So close to universal park and the international premium outlet! Have a supermarket, burger king, and other restaurants next to the hotel too.... the breakfast was very good every day and in the reception Andi is so so great and helpfull!! She give us a very great welcome and answer all our doubts in our stay! Thanks a lot for all!! ??

"Clean and Friendly"

5
29/10/2016

The staff was very friendly, the room was very clean and so was the entire building. Plenty of clean towels and face cloths. Bed was very comfortable and clean. Check in was quick and easy and so was check out. Also included was an awesome free hot and cold breakfast buffet. Great stay and close to Universal Studios. Would stay again on my next visit to Orlando. Highly recommend!

"Best Western at Universal Studios"

5
26/10/2016

Very convenient stay, walking distance to Universal. Enjoyed a hot breakfast. Helpful, professional staff; willing to accommodate special requests. I would do it again and recommend to friends and family.

"Stranded in Orlando"

5
21/10/2016

We were stranded in Orlando for 3 days due to a cruise ship delay because of Hurricane Matthew. I booked a room at this hotel on my phone via the ship's internet so basically it was an unknown - little time to check amenities or reviews. I couldn't have been more satisfied. Close to Universal. Very spacious rooms, excellent service, and the rate was incredible!

"Almost wind up in the Hospital!"

1
20/10/2016

Horrible service and room not as clean as it should be, kind of smelt moldy, as well as very uncomfortable beds. Breakfast is okay but nothing special. Pool did not look to good so we did not bother using it. Workers are incompetent and rude. I have stayed at much better Best Western than this one, just disgusted! We got stuck in the elevator for 45 minutes the first morning we were there and it was getting to the point where I almost passed out as there was no air vents and beaming hot lights in the elevator. I would of been rushed to the hospital if the Fire department did not get there when they did thanks to my husband having his cell phone on him and calling 911 three times, who knows what would of happened to us if he did not have his phone. The staff at this hotel could not even get the door open or have the capability of calling 911 to get us help. There seem to be no maintenance workers there to help us either. Once we got out of the elevator do you think we got a 'How are you or sorry', no we got them trying to tell the fire department it was our fault we were stuck. And then we find out they had elevator issues the week before. Very horrible manners. They would of left us their to rot if it was up to them. Stay away from this hotel if you want to have a safe and happy vacation!

"Amazing"

5
17/10/2016

We stayed here for 4 days and the hotel was the best place to rest during the night and have fun at the parks during the day. The beds were very comfortable. We plan on staying here in the future when we visit

"Good quality for the price with smells"

4
15/10/2016

Building and facilities are in good working condition. Due to lack of proper ventilation it has an oder. This seems to be a general problem with Best Western Hotels. I do not know if some kind of regulation for sealed windows but it would help if it were possilbe to get some freh air inside. The Staff is very friendly and helpful.

"Worst concierge I've ever interacted with"

5
14/10/2016

No complaints about the hotel or its staff. Everyone was very helpful for the two night stay. However I'd avoid the ticket sales person (especially of its a guy named David). We arrived early to drop our bags off before checking in and the ticket sales guy aka David asked us how many nights we were staying. We called ahead to confirm we could purchase our tickets here which we were told would be discounted. We needed both universal parks + the haloween night. However David and his manager tried to charge us twice as much for the haloween tickets claiming it was the best deal offered to non Florida resident's. We didn't thing that was right and confirmed with Universal directly. David gave us our refund but very rude telling us we were wrong. I've never met anyone know the hospitality industry give us a hard no like he did several times when he was the one wrong. He had bad prices, bad information and bad customer service. Avoid him at all costs or do your research before purchasing from them. They basically up charge what they call "discounted tickets". We ended up purchasing our regular universal park tickets from him and purchasing our add on haloween tickets at retail price at the park gates. I've stayed on resort before and their concierges are 200% better than here.

"Staff"

5
13/10/2016

The staff at this hotel goes beyond to make your stay a great experience. I would recommend this hotel to anyone looking for a clean and friendly environment. When I return to Orlando I will most likely stay again.

"Stayed here last minute"

3
10/10/2016

We stopped here for the night before we were to fly our of Orlando. It was okay. There was supposed to be a hot breakfast but unfortunately, the employee was late getting there so there wasn't anything to eat except cereal or stuff for the toaster. A little disappointed with that. The room was clean though so that was a positive.

"Fantastic through Hurricane Matthew"

5
09/10/2016

We love this hotel and always stay here. Andie, Carla, Corrine the front desk ladies are WONDERFUL, friendly, and professional.. The manager Sam does a fine job with his staff and pitching in when needed. I am in the hotel business myself and know when it is done right. The rooms are very clean, the breakfast staff works very hard to keep the food items fresh and area tidy(which is a challenge at times). I will even go as far to change my travel plans if they are booked. The staff was great during the hurricane at putting the guests at ease. Highly recommend this hotel!!!!

"Nice Hotel close to Convention Center"

5
01/10/2016

First time at this hotel....very close to convention center where my meetings were. Bus/trolley stop very close nearby. Also had shuttles to area attractions - but we sometimes drove given the timing of some of the shuttles. Very friendly staff. Comfortable room with usual amenities. No problems encountered during stay.

"Good clean hotel in good location"

5
28/09/2016

Good clean hotel in a good location, there was plenty of shops and eating places within walking distance. The hotel staff friendly and helpful. There was a good choice of food for breakfast. Would definitely recommend

"Great Location"

4
27/09/2016

We stayed at this Best Western for 4 nights. It was a great location and a good value for the money. A free shuttle was provided to Universal at set times in the morning and evening. It was within walking distance if you wanted to leave the park in the afternoon. The pool was very refreshing after a long hot and humid day at the park.

"Comfortable and clean"

4
26/09/2016

I chose this hotel for its proximity to a reunion location. I was pleased in every respect. The room was clean and in good repair. Convenient location. I wanted to stay there again this year, but they were booked during my stay.

"Ants and bugs in room!"

1
25/09/2016

When we first entered the room, I noticed there was a piece of food on the floor, but dismissed it as accidents and oversights happen on occasion and the carpet also felt dirty. We then experienced ants in our room every night of our stay, with no food or drinks being left out. Swarming in the bathroom and up the door mouldings and along the counter. I informed the desk many times. I was told they would "spray" Thursday while we were out. We still saw a few Thursday night and by the time we returned on Friday evening they were crawling all over our backpack that was on the couch, all over the microwave and refridgerator cabinet and the T.V. cabinet. I went down again and told the desk worker. He simply complained that he was annoyed that why did people complain while he was on his shift. No offer to do anything except to "leave a note" for the morning crew. My daughter also saw a spider in the pull out bed. I've stayed in many hotel rooms over the years, as my kids play travel sports. I have NEVER experienced any type of bug until now. This hotel needs a thorough cleaning and pest eradication. And I will never stay here again and am hesitant to stay at any Best Western in the future.

"hot water too high to reach"

5
24/09/2016

The only thing I do not like is the hot water at the breakfast buffet. It is too high. Can not see inside the cup while filling it with very hot water for tea. A law suit waiting to happen. Why can't they have it eye level like the coffee. Good chose of food at the buffet. Everything else was great. Close to Universal Studios, East walk to it. Area seems pretty safe.

"We loved this hotel"

5
24/09/2016

We stayed at this hotel while getting our college student settled in at school. We unexpectedly ended up having to add 2 extra nights to our stay and the staff worked to make sure we were accommodated. The hotel was very busy, so I was grateful that they could help. The room was very clean and comfortable. We loved the beds. It was nice to have during a stressful week.

"Fantastic Value!"

5
20/09/2016

Its basically across the street from Universal, has a shuttle bus to other Orlando attractions, offers free & pretty good breakfast and very affordable! What else could you ask for! Our room was very clean -- gym was decent and pool area a little shabby! If you are on a budget this is a great place to stay for your Orlando vacation! One night here is cheaper than your entrance fee to Universal or Disney! Plus the area its in has several places to chose from to eat plus there's a Walgreens right there as well if you need to pick up drinks or snacks for your room! I would stay again in a heartbeat!

"Universal "

3
19/09/2016

Same distance as staying on property. We walked to the park to save the 20$ universal charges. Also has a free shuttle. The breakfast here makes the stay worth it. Just as good if not better than your local breakfast spot. Cleanish rooms. Needs some maintenence. You get what you pay for. Friendly welcoming staff.

"Very close to universal"

5
19/09/2016

We stayed here for 2 night. Don't break the bank and save for other activities. Taking an Uber to Universal is 5 buck and you don't have to leave without breakfast ( very good variety) Come back to a nice comfy bed.

"Excellent value and location"

4
16/09/2016

Although the corridors and rooms are a bit dark and outdated, everything else about the hotel is brilliant. It is exceptionally good value for money and in a fantastic location. Universal is a easy pleasant 12 min walk from the hotel. There is also the added bonus of a free breakfast every day which really is excellent with delicious sausages and egg and selection of drinks. Also great is the fact that you can get free coffee from the kitchen machine any time of day. Good fast free WiFi. Great friendly service. They even let us stay in our room for free a few hours part check in time. We would definitely return here when coming to Universal again.

"Good location"

4
15/09/2016

We have stayed at this hotel a few times as it is a good value hotel in an excellent location. The breakfast area has recently had a refit which works very well, there is now more seating. The rooms are a little dark but very clean, reception told us that they are planning to refurbish the rooms at the end of the year. There are a few restaurants within walking distance of the hotel and it is about a 20 minute walk to Universal Studios.

"Best Place to stay in Orlando if visiting the parks and wanting to get your money's worth!"

5
09/09/2016

Always woke to a hot tasty breakfast after a good nights sleep in a comfortable bed. Hotel was clean and inviting. The staff was professional and friendly. The man at the guest services desk selling tickets for the parks also gave us great tips and pointers about how to take full advantage of our time in the parks and how to get to and from them so that it save us time, money, and energy! If we went back we wouldn't stay anywhere else!!!

"Great Hotel Experience"

5
07/09/2016

My last visit in April 2016 was my 2nd, and both times I've had a great experience. The price is very reasonable especially when you take into account it's close proximity to Universal Studio's AND that you get a full free breakfast. The room is comfortable, the staff is friendly and helpful, and we enjoyed the availability of having a shuttle to take us to and from Universal, so no parking fee. There are quite a few restaurants within walking distance as well. Would gladly stay again.

"Excellent Experience "

5
06/09/2016

We greatly appreciated the kindness, warmth and hospitality provided by the staff. The breakfast was delicious! The rooms were comfortable, extremely clean and spacious! We are looking forward to our next trip to Orlando and will definitely be staying here again! Thank you!

"Always perfect"

4
20/08/2016

Has everything I need & I never have a problem.. They treat me great & it's perfect for what I do ???? Sammy is the GM & the staff go out of there way to accommodate our needs .. Why would we go anywhere else.? Clean, convenient & nice ??

"Good hotel, very close to Universal studios"

4
19/08/2016

We stayed in this hotel for 3 nights while visiting Universal Studios. The hotel is really conveniently located, just a 20 min walk from the gates. Free breakfast, free wifi, and spacious rooms meant we would definitely stay again. The price we paid represented good value for what we got.

"It's only been a year"

3
15/08/2016

I stayed at this hotel a year ago, and I am sad to say it is nothing like it was. It was (a year ago) a very great place. This year, not so much. Check in was very difficult. The front desk was not kind and tried very hard to make me look like an idiot every second she could. We had to check out and check back in during our stay, which also took fifteen minutes. The rooms have not been renovated, our door would not close properly (you had to slam it if you wanted it shut), and the gentleman selling tickets to attractions at the front was just nasty (and sells for a lot more than what's online, FYI). Breakfast was good, but you had to wait a long time for the kitchen to refill empty items. The beds were not overly comfortable and the bathroom was not as nice as it was last year (different rooms, I know). However, it is super close, like walking distance, to the parks, and the price was right. Unfortunately, this will not be our go to place next year when we return unless major improvements and renovations have been made. The housekeeping staff was very nice.

"Excellent Hotel"

4
15/08/2016

I staying in this hotel from 25th July till 29th July. it was a lovely experience. the location is hotel is so nice that one can walk to Universal as it is just 15 mins walking distance. Hotel staff was really cooperative.Specially the GM Sam was really humble with Guests. Plus the Counter Lady Carla was really cooperative as well. Breakfast was good but can be made better like choice of Boiled and Half Fry Eggs etc.

"Best Western Plus Universal Inn - Close to Parks and Comfy stay"

3
10/08/2016

My boyfriend and I chose to stay here for our second hotel during our trip to Orlando back in May 2016. Small, but comfy and clean rooms, with king sized bed, mini fridge, tv, FREE wifi, FREE parking, FREE hot breakfast (eggs, diy waffles, fruit, and a meat, cereal, bagels/toast etc.), FREE park shuttles, near a lot of restaurants, and super close to most of the parks!! Hotel staff were extremely friendly and let us drop our luggage for storage so we can go to the parks before checking in. Also gave us free breakfast that morning when we arrived, thank you for that kind gesture! Would stay here again and would recommend for those on a budget, without super high expectations, and just looking for a comfy and convenient place to stay while visiting Orlando. Would stay here again due to the free amenities/perks and proximity to the hotspots in Orlando.

"Will not stay here again!"

1
03/08/2016

Room was average but definitely not updated or renovated. Hotel staff was not friendly nor did they have any care for our concerns. Shuttle service was horrible! Inconvenient times, poorly marked stops at the parks and NO A/C in 90 degree weather!!

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119. Sam Jayswal General Manager

"Place to Rest your Head"

4
28/07/2016

If you are a value conscious traveler this is a 5 star hotel. If you are looking for high end resort style accommodations than this hotel is 2 stars. I am rating my stay 4 stars since we knew it was a value play from the beginning. The reason its not 5 stars (in the value hotel category) is due to the fact that we have stayed at other BW properties and have had nicer accommodations, so rating this a 5 star property would be a disservice to the others who truly deserve it. This BW is very close to Universal Studios. We walked there twice during our July stay. We also stayed on Universal property during the same July stay and had a lot more comfort and amenities (pool, water taxi, ambiance, etc.) at the resort. You do pay significantly more for the on property hotels so if you are only looking for a place to rest your head then stay at this BW. BW also offers a lot more value conscious food and beverage options within walking distance.

""Disney World"I would"

4
25/07/2016

As a Canadian employee of this company. I choose this hotel for its location, it's 20 minutes from Disney World. It has many good restaurants located just steps from the hotel, the staff is friendly, the pool is refreshing, a little small but serves its purpose. I would of preferred to change my room but they where sold out, I liked the fact they had a tour guide on site for all attractions near by.

"Great place for Universal"

4
24/07/2016

Our family stayed one night. VERY close to Universal. The hotel has a shuttle that drops you off at the park at select times. We used the shuttle for the morning but decided to walk back to the hotel because we finished earlier that the shuttle return time. Great breakfast, hot and cold items. Zero complaints.

"Close to Universal"

3
22/07/2016

We stayed here one evening in early July. It's close to Universal but I wouldn't consider walking to the park. We drove and paid to park. Since you will probably drive anyway...you might find something a little farther away to save some money. The hotel itself was quiet and clean. We were on the first floor and it was quiet even though we were close to the dining area. Breakfast was warm and kept full. It's your typical hotel breakfast fair. Staff were very friendly. The front desk gals were all helpful and nice.

"Extra Room"

4
22/07/2016

We booked this room in addition to another Universal Resort Hotel room. It is perfect for our needs. Clean, spacious, free parking, great breakfast, within walking distance to food and extremely convenient to all major attractions. Budget conscious travelers should not hesitate to stay here.

"Great value"

4
18/07/2016

This hotel was really incredible for the price we paid. Its a couple of miles from Universal studios and the hotel provides a free shuttle to universal and a couple other parks. Great pool to relax after a long day at the parks. Staff at the hotel were very friendly. Breakfast is included - has a few options sausage, eggs, waffle. Rooms are clean. Parking available at the hotel. There are a few shops and restaurants within walking distance.Would def stay here again.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Guest: Thank your for sharing your experience about your recent stay with us. We strive to exceed our guest's expectations. Thank you once again for choosing us and we look forward to hosting you next time you are in Orlando. Sam Jayswal General Manager

"A nice place ,to stay,close to Universal,and Sea World."

5
17/07/2016

This is a truly nice place to stay,if you are planning on visiting ,Universal ,it is less than five minutes away,and only about 20 to Sea World,there are many restaurants,close by. Please be aware the parking gets a little tight there, later in the evening ,for it looks like they share a lot with a few other pardons there.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Guest: Thank you for the kind words regarding your recent stay at our property. We appreciate your feedback and look forward to hosting you again next time you are in Orlando, FL. Thank you, Sam Jayswal General Manager

"July 10, 2016"

3
11/07/2016

The hotel lobby was bland, but desk personnel were friendly and helpful. Shower fixtures needed upgrade. Maintenance was not very good for wet floor and malfunctioning A/C. Some housekeeping staff did not seem to understand English very well.

"wonderful Place to stay with a family"

4
07/07/2016

No isues...Very happy people. Helpful.. Food was good, accept no bacon served lol. Room are cozy .Pool area clean Transportation provided to the parks free of charge. Everything near by.. Pharmacy, restaurants, mall, ice cream shops and gas stations. I recommend this hotel .

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Guest; Thank you for wonderful comments about your recent stay with us. We enjoyed hosting you at our property. Sam Jayswal General Manager

"Vacation "

4
01/07/2016

Good place to stay. Room is clean. Great price for the area. The walk to Universal Studios Orlando is about 20 min. They do provide shuttle but it is on limited schedule. So we paid to drive in. The breakfast is good. When they 7 to 10am they mean it. Good place

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Thank you for sharing few kind words about your recent stay at our property. We appreciate you choosing our hotel for your lodging needs. Sam Jayswal

"Vacation to see the Potter "

3
29/06/2016

Nice clean rooms great price for the room. The shuttle is only pick up twice in the day. We drove in to park. At Universal Studios. Be ready to walk around Alot. Good view nice and clean. Service is good the breakfast is fast and clean. So glad we came

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Thank you for your feedback. We appreciate your business.

"Good Place to Stay"

5
19/06/2016

We stayed at this hotel on June 9 and 10th. It is located about 1/2 block off of International Drive. The rooms were very clean, my only compliant is that there is only a shower in the bathroom. The breakfast was very good. Fruits, cereals, eggs, bacon, juices, coffee, waffles, pancakes, and breads (bagels, sliced white bread, wheat bread, english muffins). Breakfast staff was very friendly and so were the clerks at check inn. They do have shuttles that run to the theme parks but the times are very limited. You can purchase your theme park tickets in the lobby. We would definitely stay here again.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Monica: Thank you for the nice and positive feedback. We appreciate your business and please continue to support our hotel next time you are in Orlando, FL. Thank, Sam Jayswal General Manager

"Nice Place to stay."

4
18/06/2016

Nice, clean hotel. Good breakfast included. About as close as you can get to Universal Studios. Offers a free shuttle to the park. Only complaint - could use more parking not shared with restaurants and other hotels.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
We appreciate you choosing our hotel and thank you for sharing few kind words about your stay with our future prospective guests. Thank you once again.

"January stay to see medical professional."

5
15/06/2016

Picked this hotel because of the proximity to medical Dr. I was seeing, price and accommodations. It's a very quiet hotel, older but the rooms are nicely furnished and very clean. The complimentary breakfast included a full breakfast menu. Also in walking distance to major restaurants. An added bonus was the shuttle to Universal Theme Park. I would stay again.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Thank you for the kind words. We appreciate you taking the time to share few nice words with our prospective guests.

"We had a great stay!"

4
15/06/2016

We were very pleasantly surprised to discover that we had a family suite - definitely a great value for the price we paid! Excellent breakfast, clean rooms and friendly staff. Everything I look for in a hotel

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Thank you for choosing our hotel. The hotel offers a family room which consists of 2 Queens and a pull out sofa- the room can accommodate up to 6 people. We appreciate your business and hope to host you next time you are in Orlando, FL.

"Very nice and convenient hotel near universal"

4
14/06/2016

Hotel lives upto its best western plus name. Decent breakfast. Courteour and helpful staff. Clean rooms. Swimming pool is nice too. They have theme parks free shuttles which is very useful. Very near universal studios. Dining options are also plentiful nearby. Definitely a good hotel to stay for families.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
We appreciate the kind words regarding our hotel. We strive to meet and exceed guest's expectations. Once again thank you for choosing us and we look forward to hosting you next time you are in Orlando, FL.

"Great place for Universal visit!"

4
08/06/2016

Stayed 3 nights for a visit to Universal. It was about a 15 minute walk to CityWalk. The room was clean and the A/C worked fine. There is only one elevator but it's only 3 floors so we used the stairs the whole time. Breakfast was sufficient. We'd stay again for the price.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Guest; Thank you for giving us the opportunity to host you at our lovely hotel. We appreciate your business and welcome your feedback. Thank you for taking the time to complete the survey.

"Inexpensive and You Get What You Pay For"

3
08/06/2016

I love Best Westerns and the Best Western chain but if staying in Orlando again (I went for business), I'd likely stay somewhere else. There was nothing really wrong with this hotel, but there was nothing really compelling me to stay here again. It's inexpensive and good value for the money and has free breakfast. If price was driving my decision to choose a hotel in Orlando, I'd certainly consider this place but look at other options also. The people working there were very friendly; loved the service.

"Very good!"

4
06/06/2016

I enjoyed my stay and loved the queen size bed! Although there was an off-putting odor in the room, especially after re-entering it from an outting, the tub was large and spacious and the room set up was nice. I wish the table/seating area was a bit larger and that the AC did not leak on the floor, but I still had an enjoyable stay. Good breakfast!

"Old looking rooms with poor lighting, place lacks pep"

3
04/06/2016

The good part about this hotel is its proximity to Universal Studios. Other reviewers have also highlighted this as the most significant advantage, besides its value for money. While we dont disagree, we found several other newer hotels in and around the same area, which offer equally competitive rates. The property looked very old and the place has a dull look. Lighting in the rooms was also poor. Breakfast options were limited and we wished they had something to cater to Indian tastes given the huge inflow of Indian tourists. I would recommend looking for a newer hotel (such as Holiday Inn) if the pricing was more or less the same.

"Great deal for the price"

5
30/05/2016

The hotel staff is great and the rooms are clean and fresh. The breakfast meals were hot and well supplied. The pool is nice and they have towels at the pool if you forgot yours. The van to and from the park were not condusive for our large group and they really needed at least two vans running. Same problem returning that evening. We waited 35 minutes past the original time and one family had to wait even longer.

"Cheap, clean, great location and staff"

5
27/05/2016

This is where you want to stay for right around $100. Centrally located to everything, free shuttle, free breakfast, free wifi, comfy beds, office center with printer, Everything we needed for Disney and Universal weekend.

"Walking distance to Universal studios"

3
26/05/2016

Room was clean and smelled nice on arrival. The bathroom could use some "deep" cleaning especially around the toilet. Shuttle is available to Universal but the evening one was leaving park at 8:30 so we walked back to hotel. Nice breakfast. Several restaurants within walking distance.

"Good experience overall"

4
24/05/2016

Very convenient. Extremely quiet. Hotel pool could use some cleaning. The bathroom shower faucet is bizarre to operate. Breakfast is very good and everyone is very friendly. Shuttle service to Universal is somewhat limited but is only a short drive away. Convenient to many restaurants and stores

"Best value for Money "

5
22/05/2016

I have stayed in many hotels but I must say this hotel offers the best value for money. Best features are 1. Great breakfast to fill up with all energy u need to cover the theme park. 2. Location : 5 mins from Universal , 15 mins from seaworld. 3. Shuttle : you can live easily without renting a car if you are in Orlando for universal and sea world. 4. Noise: I hate hotels where u can hear everything your neighbors DO in night. But this hotel i slept without any disturbances what's so ever. 5. Resturants: you got carabbas, Japanese kobe, Burger King, and my personal favorite border grill just within 5 mins of walk. Anyone visiting Universal this is the hotel to stay for. After a full day of long walk you won't have energy for swimming or gym ... why to waste money on those.

"Decent Stay"

3
19/05/2016

This hotel is very close to Universal, you could easily walk there. However the walk is diceving because it is much farther than it looks. The room was average, but the bed was very comfortable. The weird part was if you turned the light switch off the outlets in the room stopped working so we had a few nights of uncharged electronics because we used the light switch instead of turning every light off individually. You are very close to most attractions like universal, sea world, water parks, discovery cove, and international drive. It took us about 20 minutes to get to Disney work from the hotel with easy access to the highway. The room was clean and the staff was very friendly. Breakfast in the lobby was a nice addition. Every day is different and they have the menu for the week by the elevator. Often hotels serve the same thing every day and the free breakfast gets old on longer stays. We would stay here again if in the area. For the price and proximity to everything it was a good deal.

"Excellent location if you are going to Universal parks"

5
18/05/2016

The hotel is very quite. The room was very clean and comfortable. The have a good breakfast. Seating is tight. There are a lot of restaurants nears the hotel and a Walgreens. The rate is reasonable and I really recommend it.

"Good location, great breakfast"

5
16/05/2016

We had a great stay here. The bed was really comfortable, we slept great every night. There were different things for breakfast every day but it was consistently really good. My favorite was the waffles. The location is great if you are going to Universal. There were no resort fees, either, and you didn't have to pay to park which is kind of a rare find in Orlando. The hotel also offered a shuttle to Universal every day and you have to sign up for it the night before. The wifi worked well. There was not an ice machine on the third floor, which was where we stayed, and that is one of my only complaints. We would definitely stay here again.

"NewsYears Eve stay over"

3
15/05/2016

It was slightly above average but over priced because it was News Years Eve. Had transportation to and from Universal but it stopped at 8p going and 12 A back to hotel. That was very inconvenient. It would have been nice if they went that extra mile for their customers, then the price would not have seemed so outrageous. Had to take a taxi for both ways. Room was clean.

"Perfect for Universal"

4
15/05/2016

We spent a couple of nights in a double queen here while visiting Universal Studios. The hotel was perfect for that. We were on the 2nd floor and the room was fine. It was clean and comfortable. Everything worked. The staff we encountered (front desk, breakfast room, shuttle driver) were friendly and courteous. We enjoyed the pool both nights after coming back from Universal. While it does not have a hot tub (something we enjoy) the pool was clean and refreshing after a day on your feet. The breakfast was ample and good. Seating is tight. There are only a couple of 4 person tables and we had to split up both days during breakfast. They should add some space to the breakfast area. They offer a shuttle but it did not appear to make frequent trips to and from the park so we opted to take the shuttle to the park in the AM and walk back when done. The place is about a mile from CityWalk and completely doable. The rate was very reasonable and given its location I would definitely recommend it.

"Nice enough but disappointed by shuttle to Universal Studios"

3
12/05/2016

First off, I have been using Best Western hotels for years, although I haven't recently. My mother and I stayed three nights at this hotel in mid April at the beginning of our vacation. Our plan was to visit Universal Studios and the HolyLand Experience which are close to the hotel. One of the main reasons we stayed there was because they had listed a shuttle service to Universal. I was extremely disappointed to learn upon arrival, however, that the shuttle only runs twice in the morning to Universal and the twice in the evening from Universal. There is a very long gap in the middle of the day where there is no shuttle service available. I was quoted a taxicab price of $10 to get from Universal to the hotel if we didn't want to wait for the shuttle. The hotel also states it is within walking distance to Universal. It is, but it is a lot longer of a walk than you would expect and in some instances I would question the safety of walking to the park. If you have young children or older adults I would NOT recommend walking to the park. The hotel itself was fine. Our room was clean, the beds were okay. Not the comfiest, but this is Best Western after all, not the Marriott. The morning breakfast selections were good and the food was hot. There is a small dining area with tables and chairs, but it is very small and it makes for tight quarters.

"Perfect stay. Better Price"

4
10/05/2016

This place was perfect for our stop in Orlando. It was walking distance from restaurants and shops and you were right at Universal. The price was the best part. It was the cheapest of anything around but you got the quality of a Best Western hotel. I will stay there again!!!!

"Great hotel for visiting universal studios"

5
09/05/2016

Hotel was perfect breakfast was great and the staff was so friendly and helpful ..You can walk to universal or take a nice boat over from a neighbouring hotel..Beds were comfy and clean...We had a great vacation

"Review "

5
30/04/2016

We had such a wonderful experience, every associated was friendly and very helpful. It was the best experience we've had at a hotel, we will definitely be back and suggesting the best Western to all of our friends and family.

"An inexpensive gem"

4
27/04/2016

This hotel was a genuine bargain. I'm the middle of a bunch of high priced hotels, its cost was just a little under $100. I'm sure partly because prime season is about over. But it was clean and comfortable with an outstanding breakfast included. Consider this one next time you are in Orlando.

"Enjoyed"

5
26/04/2016

Friendly staff. Great breakfast, best sausage - eggs, waffles, yogurt, bagels, juice, cereal, pancakes coffee, included in room rate. Nice lobby., clean comfortable beds. Great rate. Close to Universal and Holyland Experience.??shopping nearby.

"the best time"

5
25/04/2016

The experience was great. the treatment received by all staff was excellent. the rooms are spacious and comfortable . It has several accessible shops to eat and shop to bring food to the park. the hotel provides you transportancion for parks . I loved the hotel and recommend

"One of my best location choice"

5
24/04/2016

The room may not be new but it is indeed clean and orderly. The location is near Walgreens and some food chains which i require for our necessities as tourists. 5 min drive to Universal Studios. We dont have a car but the hotel has shuttle to universal and disneyland to pick us up with 2 choices of schedule.

"Parked my car and walked to Universal!"

4
23/04/2016

Just returned from the Best Western Plus Universal Inn. Check in with reservation took all of 4 minutes. Room was clean, had a mini fridge, microwave, coffee pot with coffee and the 2 queen beds I requested. Free breakfast in the morning is such a lifesaver...eggs, waffles, hot coffee, juices, cereal...something for everybody. The seating area was a little cramped, but people were eating and then taking off for the park. I really did not believe that you could walk to Universal Studios, so we tried it the night before. YOU CAN! And you will be crossing streets with traffic lights, not running across 3 lane highways either! We took it easy (two 45 year old adults and an 11 year old child) and it took about 15-20 minutes, tops. Once you are at City Walk, you decide if you want to go to Islands of Adventure or Universal Studios. You won't be the only people walking either, you will see others, so don't be afraid. The person at the front desk will tell you the way to get there. Saves you money on not parking and saves you time when you leave the them park. We didn't have time to check out the pool or anything, but this place is a good value, excellent location to Universal Studios theme park and a great place to shower and crash at night.

"Unfriendly Staff"

2
19/04/2016

I gave a 2 out of five because of staff. The cleanliness of the room and whole facility was great. Even the continental breakfast was better than expected. The staff however, was rude and acted like we were interrupting them. The front desk clerk when we arrived never welcomed us. She just asked for a credit card and gave us a room key. It was like we had inconvenienced her by arriving. Then when we asked the best way to walk to universal studios, she told us the route that would take us the longest. We walked for over 45 min to get there and she didn't even inform us that the park was closing at 5 that night. We got there right at 5 and had to turn around and walk the 45 min back. The next morning, the gentlemen at their shuttle info desk was polite and friendly and told us that that was the complete wrong way. He gave us a different route that took only 10 min to walk and put you right into city walk. Even the front desk clerk in the morning wasnt much better. She too acted like we had bothered her by being question asking guests. We actually had to yell "hello" because we stood ant the front desk that was unattended for several minutes. Not a very friendly place. Would not stay there again unless the staff realized they work in the HOSPITALITY business and that being happy and polite to people is pretty much rule #1.

"Glad We Stayed Here!!!"

5
15/04/2016

We checked in on a Friday afternoon. Check in was very quick. It is a good thing that we had reservations, because the hotel was booked solid. We were told that there was a Dance Competition at Disney World. That is why all the hotels around were full. I noticed that the place was clean right when we entered. We got to our room, a handicapped room, pretty big. It was also very clean. We went to dinner right across the parking lot, to The Golden Corral Buffet. There are 3 restaurants across from the hotel, a Starbuck's, Walgreens, a souvenier shop & a Burger King. Across the street there is a Carrabbas Italian Restaurant. Down the road about 3 blocks was an IHOP. All the places are within walking distance. The biggest reason I picked this hotel, is because I was told by the front desk that Universal was right across from the hotel. Universal is 3/4 mile away, from the hotel. Nice walking path too. Very handicapped accessible too. We were there to do Universal & Kennedy Space Center. The hotel is also about 10 minutes away from the International Drive. There are alot of things to see & do there too. We stayed for 8 nights, before we had to leave to head home, on the train. The train station is 8 miles from the hotel & has a Hertz too. The hotel has a good free breakfast, free internet, free parking, a pool that is handicapped accessible. The pool is clean too. The rooms are very quiet too. You can't really hear your neighbors. If we were coming back to Orlando, we would stay here again. I also want to Thank Karla & Karina(front desk gals), Esther, who was in charge of breakfast, & Sam the Owner, for having such a nice hotel. Thank You again for making our stay so enjoyable.

"Nice Hotel in Great Location"

5
13/04/2016

Very nice hotel and within an easy 15 minute walk to Universal Studios which saves on parking fees. The hotel has a great breakfast and there is shopping and restaurants in the same parking lot. Friendly staff.

"Inexpensive and close to Universal Studios"

4
09/04/2016

This is the perfect place to stay when you arrive in Orlando in the evening and plan to spend your days at Universal Studios/Islands of Adventure. They have a shuttle to the park, and a decent breakfast to start your day. The staff was very helpful, and let us store our bags in the office to pick up on our way to the airport that afternoon. If I thought it through better, I would stay here my first night in Orlando, and then early the next take an Uber to the Hard Rock Hotel for $6, check in there and get my Express Pass with my room key. You can store your bags with the concierge, and go enjoy the early entrance to the parks.

"Great option for Universal"

4
09/04/2016

Stayed 3 nights. Wow. What a great hotel! About 15-20 mins walk to universal park gates. First impressions were good. Front desk staff were great and nice to have free shuttle to the park (although we walked most of the time). Room was a little dated but clean, comfortable and well appointed. Microwave was handy as was the fridge. Good choice of tv and decent wifi speed. We used the laundry room which was easy to locate and use. Quick cycles too which was convenient. Nice pool area with free towels and very private. Pool not the cleanest though (a few leaves) and could do with some attention. Nice and warm though. Breakfast area was a bit cramped but breakfast quality and selection was excellent. Lots of restaurants and a Walgreens nearby. Great value too - What's not to like! Would thoroughly recommend.

"Great place for Universal visit"

4
05/04/2016

We stayed here for two nights. It is what we were looking for: a clean, no-frills place where you can have a good night sleep after spending the whole day in the park. Service was good. Breakfast was OK for selection but it worked perfectly in allowing us to get going quickly. Shuttle service is a little limited in terms of frequency but we walked to the park when necessary. Overall, satisfied and probably would be back.

"grand kids trip to universal"

5
01/04/2016

We all were impressed by the clean rooms we had--the staff was friendly and the children enjoyed the breakfast every day. The selection was large enough to even satisfy a picky eater. The kids are even thinking of a trip in the near future.

"Good Stay"

4
30/03/2016

This place is very close to Universal Studios, our room was neat and good, staff were polite. Great place for a great rate. Breakfast was ok. We were four hours early and could not check in however the front desk staff secured our luggage so that we could go to Universal Studios, the walk was less than 15 min.

"Convenient but nothing special"

3
28/03/2016

We stayed here for 3 nights this month to visit Universal Studios. Barely saw a smile from any of the staff and the free breakfast consisted of microwaved eggs and French toast. They did have some bagels and cereal to be fair. They advertise shuttle service but it's only 2 times in the morning and twice in the evening with the last time being an hour before the parks close! We ended up taking cabs in the evening anyway. The rooms were clean and comfortable enough for our family of 4. Reasonable value for the cost but not sure I would stay there again.

"Economical base for Universal"

4
25/03/2016

The hotel is a 15 minute walk from Universal. They also have a free shuttle but it's more hassle than it;s worth. Typical mid range room, decent included breakfast, and friendly hard working staff. Maids didn't do a great job, often leaving garbage is the room. Don't buy tickets or book cabs through the booth in the lobby. You'll pay substantially more than doing it on line. If you want to visit Universal and don't want to pay the big bucks to stay at the park hotels this is a good choice.

"Issues"

2
24/03/2016

Overall I would not recommend this hotel in the shape it is in now. Good issues: large room - 2 beds and sofabed; in-room microwave, fridge, and A/C; good location to Universal Poor Issues: carpets very filthy - socks/feet became black within half an hour of walking in room; all clean towels had stains - towels need to be replaced; poor Wi-Fi - always dropping connection; cold pool; wish we could open window; breakfast was ok but it would be better if there was more seating and quicker cleaning of the tables; hotel seems rundown and in need of renovation.

"GOOD"

5
22/03/2016

I like this hotel. Good breakfast, good location and cleanliness. Near the sea world. Many restaurants and drugstores. Safe. Near the Orange West Convention Center. Good service and polite and welcoming staff.

"Very good, small hotel."

4
21/03/2016

Good value for what you get. We stayed here to get the shuttle to Universal to go to the Arnold Palmer Invitational. Good location. Make sure to reserve the "Family Room" because they are a good bit larger and have a separate seating area. The beds are comfy. A/C runs constantly though. Good TV, fridge and microwave. Free wifi. Free breakfast was decent. Typical bagels, toast, danish, limited fruit. They had rotating choices of eggs, breakfast meats,etc. For some reason they watered down the juices (apple, orange, cranberry). That seems like a silly place to try to save money. Coffee was good. The pool was freezing though. We couldn't even use it. Nicely decorated lobby. They really need to run the shuttle more often though. Being that close, there is no reason they couldn't add a few more runs each day - especially on the weekend when it's busier. That kept them from getting 5 stars because we had to use an Uber to get back because it was raining.

"My son's birthday surprise"

5
19/03/2016

The staff at this hotel was corteous , friendly accomodating.Katherine and Karla at front desk staff were very efficient and polite. The manager Sam was there to make sure you were at ease and confortable, not just as a guest, but a friend of the hotel. They offer a free shuttle bus to Universal Studios and other parks in the mornings and the afternoons, you have the option to take a cab just for $7 or if you like to walk it's only 20 min . David Werber was very helpful to assist us buying tickets for the Parks Thank you David . Our room was very clean and spacious, Yanet Pineda our housekeeping did great job , thank you Yanet for your hard work. The breakfast was hot , fresh and tasty, The Lady did great job keeping the dinning area clean . Thank you Katherine, Karla , Yanet, Sam , David see you again soon , God bless you guys .

"RUDE STAFF/OWNER"

1
19/03/2016

HORRIBLE EXPERIENCE! Do NOT come to this hotel! I made a reservation through Expedia, showed up at 4pm to check in after driving 3 hours to Orlando. I was greeted by a rude front desk clerk. She informed me that my reservation was canceled because they attempted to run my credit card on file for authorization. She says they had Expedia attempt to contact me through phone and email earlier in the day. I NEVER got a phone call or email. They gave my room away at 3pm and were sold out. I asked her to show me the print out of the cancellation and she wouldn't hand me the print out. I asked to speak to the owner who was RUDE and told me it was HIS hotel so he could run prior credit card authorization. I informed him that when you select "book now, pay later" you pay at check in and no other hotels had done a "prior authorization" before checking in. The card I had on file was no longer active. He says they tried to contact me, which was a lie. He was not sympathetic or helpful and they both provided HORRIBLE customer service. After getting the reservation print out, my cell phone number was clearly written on it and they NEVER called me to inform me of what was going on. Seems like the just wanted to give the room to someone else gif a higher rate instead of through a third party site at a lower rate. In the end we ended up getting a 5 star hotel for a better rate than this crappy hotel. Do not stay here the owner is a jerk! And his staff is rude and has an attitude. Horrible customer service. Not worth it!

"Good value and great loaction"

4
19/03/2016

This hotel was very clean and nice. Staff was friendly and helpful. It is located less than 5 minutes from Universal Studio. This is a really good value for the location as well as the free breakfast and shuttle to Universal Studios.

"Close to Universal, Rude Staff"

3
15/03/2016

My friends and I were here on spring break to visit Universal Studios. The location is prime (a mere 20 minute walk from the Universal parks), and there are many food options close by. The room was decently spacious and clean, and the housekeeping staff was friendly. However, the nighttime front desk staff was very rude and unhelpful. Would not come back to this hotel, especially when there are so many others nearby with similar room rates.

"Mixed quality"

2
10/03/2016

Shower, bed were good. Air conditioning, TV and frig were poor. The location was excellent (near Universal Studios and good restaurants). Could not sleep due to little air conditioning. Grainy screen made watching TV difficult. TV control did not always work to change channels. Breakfast was blah on cooked foods.

"Pleasant Stay"

3
09/03/2016

Pleasant, clean property...very near to Universal Studios, but did not feel comfortable walking to Universal as you have to cross a VERY busy road. We drove to Universal one day and used the hotel shuttle the next (easy shuttle signup). Free coffee available in the lobby at all hours, but if you have a taste for a certain national coffee chain with green labeling, it is only a 3-5 minute walk out the front door.

"Good Hotel Close to Universal"

3
07/03/2016

We stayed here in early March. The rooms were clean and the staff was very friendly. I only had one major complaint and it was with the reservation. We flew in and were scheduled to arrive in Orlando at 10AM. This would put us at the hotel by about 1130AM after getting luggage/car rental ect. I called and asked if we could do an early check-in and was told that would not be possible and if I wanted to check in earlier than 3PM I would have to book the room for the night before. We had flown all night and I was with my pregnant sister who after flying all night really needed to rest so I did choose to purchase the extra night so that we would have a room when we arrived. I have traveled a lot and this is the first time I have been told that I couldn't check in early and that I would have to purchase and extra night in order to do so. Other than the hotel was clean and close to Universal which was perfect for us.

"Great customer service and breakfast!"

4
06/03/2016

The front desk personnel and manager were great. The hotel was very clean and the free breakfast was great. I really helps offset the cost of food during your trip. The housekeeping staff were very nice and helpful.

"Spring vacation"

5
06/03/2016

We have stayed at this hotel in prior visits to Universal Studios. We like this hotel because it is within walking distance of Universal and has great restaurants around it. The staff at the hotel is very pleasant and accommodating. The room was clean and comfortable. The hostess at the breakfast buffet kept it well stocked and clean. When someone would leave after breakfast she was right there to clean the area for the next person. This was important because it was busy. We really enjoy staying here.

"Great breakfast, comfortable room and service!"

4
01/03/2016

Me and my family stayed at Best Western Plus Universal Inn the evening of 2-29-16 and was very comfortable. The breakfast was superb, eggs, sausage, waffles and pancakes which I usually don't see at the other places that include breakfast. The room was very clean and comfortable and the service was very good. It was very reasonable and I highly recommend it.

"The Best"

5
01/03/2016

This was probably the best hotel experience that I have ever had. I have stayed many hotels but this one is far and above the best. The price does not reflect how nice this hotel was. I have paid a lot more for hotels that do not stack up to this one.

"Best Western Santee, SC"

4
28/02/2016

Employees were pleasant and the facility was very clean. The room in which we stayed was close to the lobby and continental breakfast. We have stayed here before and will continue to stay. We occasionally make trips to Orlando and Daytona and the stop over is very convenient because it is close to the Interstate. I will stay here again because of the cleanliness of the rooms and the property at large.

"Location, Location, LOCATION!"

5
27/02/2016

This was the second visit to this hotel. The first time I went to Sea World and this time we visited Universal that is directly across the street from the hotel. A free shuttle is offered to both. The front desk young ladies truly are great at Guest service!! the complimentary breakfast is definitely nice and you will find a just as nice young lady there taking care of your needs. Very nice recently renovated rooms with great beds. I believe this is the best value in Orlando and I highly recommend this hotel.

"Great location, clean rooms"

5
25/02/2016

This is absolutely the best motel for going to the parks. The breakfast was very adequate in the morning and the shuttle was free and just took 5 minutes to get you there. There is a starbucks across the parking lot along with Golden Corral, Kobe Steak House and the Orlando Ale House. The room was clean and quiet.

"Hotel Stay"

5
23/02/2016

It is very nice hotel to stay at. The employees were very nice and friendly. The hotel is really close to Universal Studios and pretty close to other attractions. That is why we like to stay here. The rooms were also very clean.

"Hints and facts"

4
23/02/2016

Hotel was very clean and smelled nice. Room was decent size. Air worked well. bathroom was marble and granite updated. Towels were very scratchy. Hair dryer was awful. better bring your own, I could have dried my hair faster if i stuck my head out a car window. Breakfast was O.K. need to alternate item choices more, biscuits and gravy, boiled eggs, maybe pop tarts for kids. Need to offer a mid-day option for the shuttle, if you have kids and/ or just want to res you will either walk it or Uber it. UBER was a great option. $5.00 to the park verses $10.00 for a cab. Having never used UBER I am now a fan. The biggest problem was on our last night we we're scheduled for a pick-up at 6 pm. he didn't show. So I had to call, the call did not go directly to the hotel, like you would think, it want to a central reservation. I was told at 6:10 he was on his way(now remember it's 5 min to the hotel from Universal) at 6:20 he still wasn't there, which told me he had not left yet. He arrived at 6:20. Also there is no close bathroom near the shuttle /bus pick-ups, so if you gotta go you better go before you leave the park! But all in alll the hotel was good. I am a part time travel agent, and have stayed in much better and much worse hotels. On a scale of i-10, it's about a 7 or 8.

"Perfect location, super complete & clean rooms, free transporation to Universal Studios!"

5
21/02/2016

Stayed for 9 days at Universal Inn, did 6 parks + BMG + mall shopping, and I can really tell it's excellent in-class and has extremely helpful and nice personel. Complete breakfast is included and there's free transportation to Universal Studios (US, IoA and CityWalk); if you're doing early park schedules like me you can just take a fruit to go, but breakfast options were awesome. Housekeeping is excellent; rooms are super clean, and include: safe, iron, medium size fridge, microwave, coffeemaker, two queen beds, flat screen with good selection of channels, mini closet plus lots of space in drawers, nice table for two and good WiFi during the day (several nights it didn't work). Gymnasium seems pretty decent although I just took a quick look in it, the pool is great to spend a hot afternoon after a half-day park morning, there's a good ice cube machine, a vending machine and laundry room (didn't use it). It is super close to most malls and markets (less than 20min away) and other major parks (Magic Kingdom is 23min away), plus you can literally walk to near-by restaurants, gas pump around the corner, Universal Studios two blocks away. There is even a small ticket sale spot inside where you can purchase major park tickets and attractions such as Kennedy Space Center, with discounts. What else can I say? As good as it gets! Eng. Pedro Apuy

"great price, good quality hotel"

4
21/02/2016

overall great. we lived in a 2 queen beds room but the beds are smaller than regular queen size beds. and the beds are not comfortable. but all other things are great compare with the price. free shuttle bus to theme parks is convenient.

"Best hotel in area"

5
18/02/2016

This is my third time staying in this hotel, all three times I stayed between 6-9 nights, It wont be my last. The included breakfast is really good and the service from the lady who hosts the breakfast (Name: esther) is by FAR the nicest lady I have ever met, every morning she has a smile and says good morning, even when rude quests leave their garbage on the tables she's still smiling. Bad- The only bad thing I experienced here was about 10 ants on my double bed that was never slept in and this happened on the 7th night. they than changed me to another room which I had no problem. I will be back.

"Good Family Hotel"

4
14/02/2016

We stayed in this hotel over the Christmas holiday. For the price, location and including a breakfast this hotel could not be beat as a family hotel. As others have stated the hotel is an easy 15 minute walk from the Universal parks. Rooms were advertised with queen beds but they still seemed (long but narrow) small. Rooms were similar to a Holiday Inn express. Room had a fridge, microwave and table with two chairs and easily accommodated a family of four. Free parking! If you want to stay close to Universal and not pay Universal prices, I would recommend it. It was nice having the Orlando Ale house close by as an inexpensive dinner and location and a Walgreens was in the parking lot as well. The Wall\\greens was well stocked for a family staying at the local hotels.

"Universal Theme Park Visit"

4
10/02/2016

This Best Western Plus on Vineland in Orlando is very close to Universal Theme Parks and within walking distance of a couple of restaurants and a Walgreens. Good location about a block off the main drag so hotel was quiet at night. Hotel has shuttle service to the park with two departures in the morning and two in the late evening hours so don't need to depend on car or payment of a parking fee. a full hot breakfast is included in the room charge and the rooms are spacious.

"Good allrounder"

4
09/02/2016

We had a great 4 night stay here in February. The hotel is a 15 minute walk from the entrance to Universal and well placed for other attractions. Staff were friendly and helpful and our room was spacious and clean. The pool was not heated, which was a shame. The breakfast area was not large enough for the amount of guests, with insufficient seating. Breakfast itself was good though. Would recommend.

"Great location for a trip to Universal Theme Parks"

5
02/02/2016

Just back from a family vacation in Orlando and I would highly recommend this hotel if you are going to Universal theme parks. It is across the street form the parks and about a 15 min walk. Lots of restaurants in front of the hotel and very helpful staff.

"Great Hotel in a Great Location!!!"

4
01/02/2016

My husband and I stayed here in order to attend Universal's 2016 Celebration of Harry Potter. The front desk staff is efficient and polite. Our room was 2nd floor, located on the front side of the hotel. There was a little street noise audible to us but it wasn't overly bothersome. We could see fireworks from Universal Studios out the window! The room is clean and fairly large; we had plenty of room to spare! There is a fridge in the room as well as a microwave. The AC works very well. The bathroom is clean and the water temperature/pressure is great for helping unwind after walking all day at the theme park. There is a free breakfast from 0700-1000 and it has a decent variety of items including waffles, fruit, eggs, sausage (pork and turkey) and yogurt (vanilla or strawberry). Coffee is available all day and I liked having fresh coffee available at 8:30 pm! Laundry facilities are available. There are several restaurants, a Starbucks, and a Walgreens pharmacy all located within walking distance. Universal is also within walking distance (20 minutes by estimation) but we chose to drive over. A shuttle is available. My only complaint is that the vending machine on the 2nd floor is poorly stocked. All in all I am very happy with this hotel and would definitely stay again!

"A great hotel, location, rooms, service. All that is needed"

4
31/01/2016

The hotel is located in a quiet and well-kept, near the Orlando Convention Center. The area is very spacious, has ample parking and everything you need is within an acceptable range. Those who want (like me) walk to the exhibition takes 15 minutes of pleasant walk. The hotel rooms are excellent, great atmosphere and good service. Breakfast is very basic, nothing more. Very important: the free WiFi working very good. It seams that there is a lot of attention to detail. I really enjoyed. Excellent value.

"Great stay"

5
30/01/2016

I stayed 2 nights and had a great stay. The customer service is excellent. The employees are very professional. Their breakfast is very good. I really liked the location. I will be staying here again.

"Good for the location, but mostly just your average quick-stay inn."

3
26/01/2016

The location was great and the fact that they had low prices and transportation to Universal Orlando was a perk that lead us to choose this hotel. But the transportation is just a transport van (seating maybe 12), that only comes twice a day. So unless you're looking to stay at the parks from open to close, don't plan on using their system. Also, you have to sign up via room number in the lobby, but if you're late to the list, you're not getting on! Very hit or miss here. Our room was average and clean for the most part. The breakfast was less than stellar (but yes, what do you really expect for this price?), and the staff did their best but most spoke heavily accented English. If you're looking for a quick and cheap place to sleep while enjoying the parks all day, this is the place for you! But if you're looking for something a little more upscale, I would spend the extra money and go somewhere else.

"Fair"

3
26/01/2016

Was an OK hotel for a cheap vacation in Florida, Was in a good area and easy access to Universal Studios in Orlando. Car was included in the package we booked so it made it a lot easier to get around to other attractions in the area

"Orlando stay"

4
26/01/2016

This hotel was in an excellent location for our trip to Universal studios in Orlando. They provided a courtesy shuttle but we were close enough to walk. The staff were pleasant and helpful. Having breakfast included was a real bonus and it was of a high standard. We would certainly stay here again.

"Great location for Universal Studios park"

4
24/01/2016

Stayed here for 2 nights. Our room was clean and beds were very comfortable. We had breakfast both mornings. This is a self serve buffet style. Choice was what you would expect from a reasonably priced hotel - cereal, eggs, toasts, fruit etc, and was well stocked (although we did arrive at the start of service both mornings). The hotel offers a shuttle bus to Universal Studios twice a day, however the park is only about 10/15 minutes walk from the hotel. You do have to cross two roads - there are pedestrian cross signals - and this may be an issue for some visitors. We walked to and from the park and found this suited us better than having to plan our schedule around bus times. In summary, I would recommend this hotel primarily for its location. The drive from Orlando airport took us around 45 minutes (and we are visitors who were unsure of the route!), it is within easy walking distance of the park, our room was quiet and comfortable, public areas were clean, breakfast was fine. It is not a luxury hotel but for a short stay was absolutely fine and totally problem free. We would certainly recommend.

"Great stay!!"

5
24/01/2016

We stayed at this hotel to go to Universal studios. It was a great location . We walked to the park as well as nearby eateries . Did not have to move our car, which was great after all the previous driving we had done. Room was large & most important clean. Housekeeping did a great job. They honored my special request of top floor & xtra towels. Hot breakfast was good & changed somewhat each day. Area was a little small but in my experience most are. Breakfast ladies were very nice. We needed to check out a day early to drive home do to impending blizzard. We were pleasantly surprised that they did not charge us for the last night. THANKS, Best Western. Will definitely recommend ??

"Hotel within walking distance to Universal"

3
18/01/2016

We stayed here in 2014 and the quality of the hotel has gone down. It's about a 20 minute walk to Universal from the hotel or they offer a shuttle at 8 & 10 A.M. You can't check in until 3 P.M. but you can confirm your reservation and then go over to the park. Room had a musty smell, bathroom floor had hair and an earring on it. Shower had hair in it too. Breakfast wasn't great either. Very crowded, not enough places to sit. Pros is that it is only a 3 story hotel and is close to the park. Ok place to stay for the price, but don't expect much from the free breakfast.

"This is one of the better Best Westerns"

5
14/01/2016

After reading some of the reviews I wonder if everyone is reviewing the correct Best Western as there are several in the Orlando area. This one was by far better than I expected (according to the negative reviews). I take my reviews seriously so here is my honest review. This hotel is only 3 floors so it is smaller than most. I prefer this as the breakfast area is small so it would fill up fast. No problem, we just took the food upstairs to our room. The "family" room (the largest one) is the way to go if you like space and have more than 2 people. The bathroom is a nice size too! Large flat screen TV. Beds were comfortable. Pull out bed from sofa was slumped in the middle but my older children didn't care. Breakfast was good. Lots to choose from. Main dishes change daily. French toast sticks were soggy but the pancakes were great! They have make-your-own waffles daily. The location was perfect for going to Universal parks. We walked but be aware it will take you around 20 minutes to do so. The hotel is directly behind the Kobe Japanese Steakhouse and the Orlando Ale House restaurants. Eat at the Ale House! Delicious and priced just right. We found the service to be very good. Everyone was friendly and I must say the housekeeping did an excellent job! Our room was very well done plus after we returned from the parks they even had the lights on for us! The ceiling fan above the sofa bed was even clean. How many places do that? Not many! The bathroom was always very clean with plenty of towels. The towels were not thin but they weren't very soft either but they did their job. Nice complimentary Pantene products to use for shampoo, conditioner and lotion. Nice sized mini fridge, microwave and single-serve coffee pot. There was also a round table with two chairs. The only things negative I have to say is that the door to our room was not sound proof. We heard everything out in the hallway and we were near the elevator so you could hear it "ding". When the TV was on we didn't hear anything but I must say for light sleepers that would be annoying. Luckily I'm not one of them. Also, their free wifi didn't work with my iPhone for some reason. It did work for the Samsung phone my son had. Hmm...

"a trip to universal"

5
09/01/2016

The staff were excellent. The hotel was clean, the beds were comfortable. The breakfast was good and the free shuttle service was a plus. The room rates were really reasonable. Staying there eliminated the need to rent a car. Everything you need was across the parking lot. It was a pleasure to stay there.

"Nice, But....."

3
05/01/2016

First of all, I wanted to give you a 5, but things happened and I could not. Check in was great. She was a peach and I am sorry I do not have your name with me. We were sent to our room and it smelled, we were immediately moved to a neighboring room. Better. The room was superb. However, and this is from other group members who throughout our stay, felt staff members were snobbish and unkind. Also, the breakfast is humdrum and the eating area is small. Busy weekends, go early...Now, if you need tickets, shop before, the Concierge is questionable, for lack of better words. We believe the discounts are not really as they appear. We found discrepancies in prices when we were out enjoying the area. The pool is there. Finally, the main reason for booking this hotel was it was close to US and they had a shuttle which could accommodate a wheelchair. NOT SO! Differing stories from everyone and we were led to believe the shuttle ran from 8am till 830pm. NOT SO! I believed what I read here on TA, and would have shopped around if I knew now what I know now. Cost us more than expected for extra parking fees, no shuttle, and discouraged by breakfast due to lack of space. Keep trying BW. You may get there still.

"Ok"

3
27/12/2015

Nice for a brief visit. Bathroom /tub area could be updated. Staff was nice ad helpful. Very convenient to Universal. Use the shuttle if you need a quick ride after a long day. Be sure to sign up for it.

"family & friends"

5
22/12/2015

Over all the stay was great. We only had one problem with the shower in one of the rooms when I reported it they fixed it right away. The breakfast was more then I expected with fresh eggs & pancakes, hot sausage and bacon. make your own waffles, juices, coffee, serial, toast. More like a real breakfast. My wife and kids said it was amasing.

"# 1 choice for Orlando"

5
21/12/2015

We stayed here for 3 nights, and I couldn't have had a better experience! I have stayed in many hotels, and this is one of my favorites! The front desk staff were beyond amazing and accommodating to our needs. The breakfast every morning was really good, and varied everyday, which is nice when staying multiple nights. The location is about a 10-20 minute walk to Universal Studios, but was also right beside some good restaurants to eat at. The beds were super comfy, and the room was nice and quiet, and came with a fridge and microwave. **The shuttle service only runs twice in the morning to Universal Studios...not all day! So beware of that - it is something we didn't find out until we got there! I give this place two thumbs up! Thank you BW Plus!

"Three night stay in December"

4
21/12/2015

The room was very clean and a decent quality. We walked to Universal Studios every day (about a 15-20 minute walk) so that was nice to save on parking. The free breakfast was adequate, though not great. When they say "french toast" what they really mean is soggy microwaved frozen french toast sticks. However, free is free and it was definitely edible. If you plan on spending most of your day out and about I would definitely recommend this hotel. It offers a good night's sleep, but not much else. Since we were only there at night, it was perfect for us! Some staff were more friendly than others but no one was straight out rude. They have a helpful concierge near the front door to assist with buying tickets for all of the nearby attractions.

"Terrible Customer Service ( Behind the desk Personnel: Karla)"

1
21/12/2015

Rude manager (name: Karla), threw us out at 8 pm because we complained that our room had not been clean for 2 days. We had booked the hotel for 3 nights, after 1st night we left room from 11am to 3pm, came back to a dirty room. After 2nd night, left room at 11am, came back at 8pm to a dirty room. Manager (KARLA) was insensitive to our feelings, best solution she had was to refund us and throw us out at 8pm. HAVE NEVER HAD SUCH BAD CUSTOMER SERVICE IN ANY HOTEL IN ALL MY TRAVELLING EXPERIENCE. Mary S

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Guest; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize to you personally for the matter; however you had a DO NOT DISTURB SIGN on your door during your stay and we simply just honored your request. You requested room service upon your return from the Parks at 8:00PM and during that time our Housekeeping Department had already left for the day. My front desk representative, Karla offered you a new clean room for the night moreover, she also offered to clean the occupied room- you refused both of the alternatives and insisted on checking out and leaving the hotel. Karla had exhausted every options to keep you as a satisfied guest but you still insisted on leaving the property so she obliged and did not charge you for the night of your reservation. Our guests satisfaction is important to us and we strive to provide the very best customer service to our guests. If I can provide any more assistance, please don't hesitate to contact me directly at 407-226-9119. Sam Jayswal General Manager

"Perfect location"

5
19/12/2015

We found that this hotel was perfect for our two day stay. They have a lovely man in the foyer who can advise you on the nest ticket combos amd we bought our passes there and saved money as well as not having to wait in a queue at Universal. They have a free shuttle that goes at 8am and again at 10 am. It reurns to the hotel at 6 pm and again at 8.20pm. You can walk and it would take about 20/30 minutes or take a cab from Universal takes about 5 min and costs $5 The hotel was perfect and didn't cost a huge amount considering the location. Comfy rooms, free breakfast, would stay here again.

"Awesome service from the morning cook. Ester is great."

5
17/12/2015

Best breakfast you can have away from home. Clean room's clean pool,and nothing came up missing when we were out enjoying Orlando and kissimee. If you have time stop in and visit old town. Try to make it there on a Friday or Saturday, there's a classic car show. Worth making the trip if that's what your into.

"Great Hotel, Great Location.."

5
13/12/2015

We stayed here for 2 nights the week prior to Thanksgiving. This hotel was a great value for the money. Staff was friendly and the breakfast was a nice perk. We even had our TV connection break at around 10:30PM and the Manager found us a replacement ASAP. Thank You....

"Unclean"

2
10/12/2015

The hotel has an odor and several of the front desk staff are rude. As well as the guy who appeared to own the hotel upon us checking out. There were workers doing work on the front door (during check out time go figure) and the man talking to them was unpleasant.

samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review
Dear Rhonda: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The hotel lobby floor was under renovations during your stay and I am happy to share with you that it has been completed. The maintenance crew worked really hard to replace the floor with minimal interruption to the guests and the entire work was completed in 3 days. I was here every single night till 1100PM during the renovations to make sure all the guests needs were met. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119.

"return to Best western universal"

4
03/12/2015

have used for many years but became very popular with difficulty in booking and notable increase in price. Now value has returned and service and amenities are excellent. It is a small hotel with limited facilities but they are quite sufficient for our stay. The staff are of higher caliber and and I thank them for their patience with difficulties with the Wi-fi A real pleasure

"Good hotel"

5
02/12/2015

Good hotel for the money. Great value. Within 1.2 miles walking distance of Universal City Walk and both Parks. Pleasant helpful courteous staff. Plenty of exciting things to see and do in area either while driving or walking. Good restaurants. Artegon and International drive a must.

"Good Stay near Universal Studios, Island of Adventures and Wet and Wild"

3
01/12/2015

We have stayed for 3 nights at this Best Western Universal Inn. When we arrived, we have given a room in 3rd floor (301). After entering into the room, we have noticed that at least 5 to 7 cockroaches and stinky smell in the room. And water in the bath tub is stagnant. Immediately notified the staff at front desk and they gave us different room in 2nd floor. Beds are comfortable and Break fast is ok. But shuttle service is very good and Restaurants are near by.

"Nice stay"

5
29/11/2015

This is our place to stay when visiting the area. Easy checkin even early all you need for convenience microwave small refrigerator coffee maker. Plenty of fresh towels. Beds were very comfortable . Breakfast included good enough to start your day at one of the parks

"Great hotel"

5
24/11/2015

This is a great place to stay when visiting Universal Studios. The free hotel only shuttle in the morning got us to Universal studios by8:10am so that by the time you walked to the gate you only had to wait about 10-15 min before they opened the gates-usually 20-25 min before the official 9am opening time. The room was beautiful huge and clean and the breakfast was varied enough to meet 4 different types of appetites.I was also able to print our boarding tickets for our return home flight-a nice bonus. We would definately stay here again.

"Great experience"

5
22/11/2015

I really enjoyed the customer service. I was skeptical at first because of some of the reviews I had read. The rooms were very spacious. Beds were comfortable. Bathroom was clean. Breakfast was well stocked. Good food. The only bad thing about breakfast was the sitting area was too small. I loved everything about this hotel except one thing, the shuttle bus, the hotel uses, does not accommodate people with wheel chairs. So we couldn't use the service. We did however walk to Universal. You cross a major intersection but its safe with sidewalks. I will stay here again.

"The perfect ending to our vacation"

4
19/11/2015

After attending a conference for a week at a Disney resort we headed to the Best Western Plus Universal Inn to wrap up our time with a couple of days at Universal Studios. First, we were impressed that our room was much nicer than the Disney Resort hotel room. It was clean, comfortable, and updated. There were other extras that were included such as a hot & tasty breakfast, as well as a free shuttle to Universal. A bonus is the restaurants and drug stores only steps away. We will certainly return on our next trip to Orlando. As far as the Disney Dolphin resort... well the jury is still out.

"Great value"

5
14/11/2015

Very clean, excellent staff who are pleasant,helpful and friendly. Housekeeping is efficient and thorough. Conveniently located steps from trolley line. Excellent internet connection in rooms. Breakfast is included.

"Very Good Value"

5
13/11/2015

This hotel was everything we expected. Friendly staff, clean room, good breakfast, internet was easy to set up and use. It was very convenient to Universal, which is what we came down for. We were very satisfied.

"Great Hotel, Great Location, Great Price"

4
12/11/2015

We were traveling to Florida to visit Universal Studios. The hotel was in a prime location, within walking distance to the park (15 minutes). We did not utilize it, but the hotel also offered a complimentary shuttle There were also a number of restaurants nearby, and a Walgreen's for food and essentials. The hotel itself was in good shape, the rooms were clean and the beds were comfy! The free breakfast was an added bonus when you are already spending a lot for the park and food. We did not spend much time at the hotel other than to sleep and eat breakfast, but it exceeded expectations!

"Great Location and Clean too!"

5
09/11/2015

Traveling with young adult grandchildren for a day at Universal. Location 2 minutes to Universal. Super clean super comfy and full hot breakfast to fees the ever hungry grand kids. The breakfast staff were very friendly and smiling, a trait most welcomed when tired and hungry. Eggs were moist and delicious, had choice of regular sausage or turkey sausage, and plain waffles or get this...chocolate chip waffles, that made all kids really happy.

"Great!"

4
02/11/2015

The experience at the Hotel was very satisfactory. Andy at the front desk is the property's shining star. She is very hospitable, professional, and accommodating. A pleasure to meet her acquaintance and hopefully Best Western will appreciate that. The room # 105 although has a Very noisy air conditioner.

""What a treat"!"

4
01/11/2015

My wife and I booked a room at this property on Oct.28th.as part of her birthday celebration and to take in Halloween Horror Nights. Universal and Islands of Adventure are only a 20 min.walk away. This hotel was remodeled about 1 1/2 years ago so interior is relatively fresh. Our room was neat and clean, but I found the bed to be a little too soft. The WIFI completely sucks, it kept dropping like a lead balloon. Breakfast was good and included some hot items such as: biscuits and gravy, sausages and reconstituted eggs. This hotel is not the lap of luxury, but if your on a budget, it will suit you just fine.

"wonderful hotel"

5
20/10/2015

Enjoyed staying at this hotel, would highly recommend this hotel. Very clean, staff is nice, delicious breakfast,beds are comfortable, shuttle to area attractions. Went in October would recommend going to Florida In October weather was prefect and the most we waited in line at Universal was 45 minutes.

"Nice Place to Stay on a Budget"

3
19/10/2015

My family and I stayed at this hotel over the Columbus Day weekend. There is a bus stop near the hotel. If you choose you can take the #21 bus which takes you to Universal Orlando theme park. It costs $2.00 per person each way. We took the free shuttle that the hotel offers. You can walk to the theme park but it is a long 3 blocks. Trust me I know lol. We picked this hotel because it is sa short distance from Universal, Orlando theme park. Our room came with a small fridge and a microwave. Which helps when you have children. We bought drinks from a food mart close by and left them in the fridge to be kept cool. The hotel offers continental breakfast, which really helps when you are trying to keep costs down. My hats off to the cook. She gives a good selection of things to eat. Our room was cleaned daily. I have two complaints. The hotel WiFi did not work properly. It kept throwing our phones offline despite us following all the steps to log on. Also the toilet bowl and seat were a bit nasty. When the bowl was lifted it seemed that it had not been properly cleaned. The seat also had a stain that had not been properly cleaned. I ended up purchasing something to at least get the seat cleaned. For this I deduct two stars. Maybe it was just our room but I did not go on vacation to do housework.

"Budget hotel across the universal studio's gate and parking garage"

4
17/10/2015

We stayed in this hotel because we were looking for budget hotel to stay for one night due to our changes of plan. Surprisingly, this hotel has a great location , just across the street to universal studio parking garage, if you are a walking person, guess you can walk to universal and save the parking fees. We should have picked this hotel when we went to universal. The breakfast was good, a room a little too small, they should have extend a temporary seating for breakfast to the empty space in the lobby. Small outdoor swimming pools, no whirl pools. In Front of this hotel, they have kobe steak house ( our favorites), some other restaurants, gift shop, fairfield by marriots and some other hotels. We may came back to stay here the next time we want to go to universal again.

"Nice hotel close to amusment parks"

4
16/10/2015

Used this hotel for our recent trip to Halloween Horror Nights and can't complain about anything. Nothing too fancy but that isn't what we were looking for. Just somewhere that was close to the park for when we were finished. We didn't eat any breakfast in the morning but they had a pretty nice setup from what it looked like.

"Great hotel within a mile of Universal"

4
16/10/2015

Great hotel with free breakfast. Within a mile of walking distance from universal city walk , universal studios and islands of adventure. nice updated rooms. Housekeeping is a bit loud at all hours of the day, but otherwise great stay. Lady at front desk was not "pleasant" but not rude. Would be nice to have a more welcoming and nice presence .

"Universal Studios"

5
14/10/2015

We could not afford to stay at the Universal on site properties, so we did the next best thing and stayed at the Best Western which is in very close proximity to the park, about 10 minutes by free shuttle. The oversized room was very comfortable for our family of 4 adults and th staff went over and above what their job requires. This was our second stay in as many years and we were completely satisfied.

"Great Stay! Close to Universal"

4
13/10/2015

We spent four nights at this hotel. It was clean, quiet and near Universal. It had a free breakfast (with hot/cold items). The hotel is small, but very family friendly. It has a small pool which we enjoyed after a long day at the park. They also provide a free van service to/from Universal at set times. There are restaurants nearby (across the parking lot). The staff was very helpful and we met some really nice people staying at the hotel as well. The only "negative" was it is not really within walking distance of Universal. Technically a 15 minute walk, but the roads are, in my opinion, too dangerous to cross. (Take the free shuttle!). It is a good value too.

"Comfortable Stay"

4
09/10/2015

The room was very clean. The A/C worked terrifically. However, there were a couple of issues the first being the lack of outlets for charging phones and computers and what not. Also, both nights it was extremely noisy all night long, not only people which I can not fault the hotel for but just general noise.

"Good Price - Breakfast a plus"

4
07/10/2015

Pros - Hotel was pretty clean. Staff was nice. Continental breakfast was good with a nice variety and was included in your stay. Cons - Bed was a little uncomfortable for me. However, others in the room (3) seemed to sleep fine with no discomfort. Yes, I would recommend this hotel to others.

"Adequate for overnight stay"

3
07/10/2015

Professional, warm, friendly and helpful staff. Adequate for overnight stay en route to the next destination . Pleasant, well kept surroundings. Would have been convenient if there was a Best Western airport shuttle available as there is in New York - JFK, but the cities - NYC and Orlando- are different and one must make allowances for such differences,

"Great Location, Basic Lodgings and Great Staff"

4
05/10/2015

We stayed at this hotel for one night and for the price we paid it was a great deal. The hotel amenities are basic, but clean and comfortable. The staff were extremely helpful and ungraded us to a suite. With free parking and wifi if you're looking for a budget hotel near Universal Studios and International drive you could do a lot worse.

"Clean and close to parks"

3
05/10/2015

upon arrival the attendant checking us in was not real helpful, and there was no lights in the pool for us to swim at night. The hotel was clean and the staff in the morning was very nice and helpful.

"Very Friendly staff"

5
03/10/2015

We showed up on the wrong day (day late) and were very kind to honoring the room even though we were a day late. it was a short walk to Universal and the breakfast was prepared very well. I would stay here again on my next trip to Orlando

"DO NOT STAY HERE"

1
01/10/2015

My fiance and I reserved a room at the BEST WESTERN PLUS UNIVERSAL INN, in hopes to have a nice overnight stay, free breakfast, and a shuttle to universal studios for the next day. We made an online reservation to stay 9/26. My fiance called immediately after making the online reservation to ensure that the room was confirmed, and they said it was in the system and confirmed. He called TWICE on the 26th when we were flying into Orlando, and both times they said the room was confirmed and they noted our late check-in. We arrived at 10 pm on the 26th and as we walked in the man at the counter said our names immediately and we said "yes, that's us." He then proceeds to tell us there was a problem with our reservation and he booked us a room at a different hotel. When we asked why nobody bothered to call us and tell us this, and what they were going to do about the inconvenience he had NO response and just said there's just a problem with the reservation. We had to schlep ourselves and our things over to another hotel, THE FAIRFIELD INN, which had a very gracious and we are just lucky that they honored the price of our previous room. Furthermore, Best Western said they reversed the charges on our reservation and that they would be available in our bank in 3-5 business days. We have now waited 5 business days, with no apology, no compensation for the inconvenience, and NO ROOM from the Best Western, and they are still holding $130 of ours. We called our bank, and the bank said that the Best Western is currently holding the funds and will not release them until the 5th of October. We have called the best western and are getting the run-around, and still no apology, no compensation, and no REFUND on our NON EXISTENT ROOM. This is hands down the worst hotel experience I have ever had, and we travel constantly. Nobody should ever stay here.

"Stayed there twice total of 5 days"

5
30/09/2015

Stayed here before a cruise 1 night and after for 4 nights. I didn't expect much for the great price - but boy was I happily surprised! Newly upgraded rooms that the housekeeper really cleaned well! Little touches like folding the towels into designs etc. The breakfast isn't the usual bread and coffee! Yes they had bagels, toast, muffins, danish. They also had the - make your own waffles. Every day a slight variation to the hot menu but always several items. Eggs, french toast, sausage, turkey sausage, biscuits etc. Also cereals, yogurt, juices and fresh fruit. The lady who does it all is amazing and sweet. She is constantly picking up, cleaning, getting more food out and very nice. She really cares that everyone is enjoying the meal and is comfortable. Saving the money on breakfast for 5 of us was great! The front desk people answered millions of questions from us and boy do they KNOW the answers! Restaurant choices, venues whatever. I felt bad the two girls (morning and afternoon) were constantly helping us. They also have a gentleman that can arrange park tickets or he can give out discounts to attractions at no cost. Best of all he really knows about all the area attractions. (He helped us go to Titanic at a discount!) Also a very nice man. I saw the owner on the property several times. This guy really cares about the place! Much better than other Best Westerns we have stayed at! There is also a small pool which gets all day sun and has lounge chairs and a supply of pool towels. I have to say I didn't expect the Hilton here, but for the price I certainly feel we got a great deal. Just the friendliness of the entire staff (especially after we kept losing room keys!) was well worth it! You can walk to a Starbucks, Walgreens, a liquor store, Burger King, Carrabas, a pub restaurant, a buffet place or a really good hibachi place called Kobe. Taxis are also readily available. They also had a shuttle to the various parks and it was free to Universal where we went. (Of course tip the driver!) If room size matters it would easily fit 4 people in two queen beds, or maybe even 5 with a crib. Plenty of t-v channels and free internet - which you may have to keep entering the password for as they are having issues with its upgrade. The owner told me to come back as they are remodeling. I have no idea what as I found it very clean and comfortable. We also had computers to print boarding tickets from. It was also close enough to all the parks and International drive but far enough away to be quiet! I highly would recommend this place for the above and its safety (cameras everywhere) and stay here again! -Linda