Best Western Plus Universal Inn

Hotel is 3 star near universal park which is good thing. However you hv to take taxi. Rooms are clean. Breakfast area is small with limited choices. Nearby there r food restaurants like kfc, pizza etc. it was value for money for my family. Reception is good too

Pros - * Price ($501 for a 4 night stay but received a $100 gift card promotion) * Service- great great friendly service. Always greeted upon entry. No language barriers. Quick to fix any issues. Put the tv in English, gave me food delivery advice, provided extra blankets, etc. * Location- within 30 min walking distance to almost everything you'll need: * Walgreens (2 min) * outlet mall (20 min) * food (1-20 min depending on where) * UO/IOA (25 min) * Rooms have a Microwave and large mini fridge- that actually cools * Good water pressure and hot * Travel sized Soap, lotion, conditioner included and mounted on the wall in the shower for use. * Large fluffy towels * Has a shuttle to Universal. Basic charter bus setup. If you have a wheelchair, you'll need to call ahead. No motorized devices authorized. Arrives at 0755 and leaves pretty quickly once boarded. We waited about 3 minutes. Stops at 3 other hotels in the area on the way to the park. We left our hotel at 0759 arrived at the park at 0822. Spot #83 where the other charter bussed pick up. All the way to the end past the universal Orlando resort buses. Arrived to pick us up promptly at 1730. The driver will ask which hotel you came from and only visit those for which he has passengers. We were the second drop off at 1739 * Drink choices. They had juice machine with four options, a coffee machine with 5 (I think) options and a hot beverage machine with about 12 different options. The just “ok” * Thin blankets but they'll give you extras if you ask. * shuttle times - only once at 0755/1730 * Dining seating- cramped, like 10-12 inches between tables once ppl sit. * Breakfast was meh. Staff is friendly and attentive. Basic muffins, sausage, eggs, yogurt bar, toast, pancakes, cereal, fruit, bagels, milk, coffee, and juice. Neg- * Spanish audio tv with English subtitles seemed standard in the rooms * Outdated- table wobbly AF. Drawers on dresser hanging on by a thread * NOT super close to universal as advertised - .5 mile as the crow flies but 1 mile on foot. Took us about 25 minutes at a leisurely pace. * Walls are thin and you hear rushing water every time anyone uses water in adjacent rooms * Old ac units. Smells musty. * The breakfast roach. Although, this was the only one I saw during our 5 days. There is a very large exit door attached to the dining area so it's likely that it came from outside. But still, it was disturbing to have a roach crawl up the wall next to us while we were eating. Notes * Ride share: Uber was between seven and eight dollars in the morning (before tip) and around nine to $11 returning around seven at night. Lyft was a bit cheaper by a dollar or two. Lyft also offers the option to “wait for a cheaper fare.” We opted this on night two and selected wait 15 minutes for a $6 fare. The driver was still there in two minutes. Just a note- ride share pickup is AT THE TOP of the Jurassic Park parking garage and you need to know what color zone your driver parked in. This was very confusing as the garage is not well marked. It says rideshare until you get to Jurassic Park garage and then says nothing to indicate which of the five floors it's on. * If you rent a car, parking is free. Highly recommend this. We rented a car on day two for the remainder of our trip, three more days. It was only $100. If we had rented it from the airport when we arrived, we would've saved a ton of money on Ubers and a ton of time walking around. Highly recommend this if you plan to see stuff in the area outside of universal.

We have stayed here many times. Usually before going to Disney or when I've been in town for business. Hotel is clean, breakfast is good and it's close to literally everything! We often walk to Miller's for delicious food and drinks. Great location!

The room was in poor condition, the air conditioning unit wasn't working and the next morning we woke up and had sugar ants all over our things in the bathroom. We told the front desk the situation and asked for another room on the other side of the hotel but they seemed apathetic, so we checked out and went to another hotel.

20 minutes walk from Universal Studios. Safe neighborhood. Place was clean, friendly staff and good breakfast with a lot of choices, but could be more tables. Big parking lot. Would go back again for sure.

Open the door to your room and instantly notice the closet door is not hanging correctly. No big deal, closet door off its track. In this case the doors and track are at the point of needing replacement. Then notice the shower valve handle is loose. A quick look around and the room just looks beat up. Turn the Air conditioner on and go to dinner. Come back and the room is still not cool. Contact the front desk and a room change is being prepared. Then notice the mold/mildew on the ceiling above the AC. After the room change find the closet and shower valve handle in the same condition. It is a handicap room, so the shower head is placed on a sliding bar that doesn't go near high enough for me. Only thing necessary to fix that problem would have been a longer bar. At check out, I explain what I observed and the condition of the rooms. The response was not, I am sorry ... The response was, Thank you for the information.

The best service, great breakfast, the room is perfect two beds and the counter attendance (receptionist) are really kind person, always looking forward to help. I RECOMMENDED CHARLINE a 100%,………………..

Good budget option within walking distance of Universal, though the walk is a bit far. There is a shuttle available certain times of day. Highlight was the staff as Jimmy at the front desk was extremely helpful to us when my young daughter became ill shortly after reaching the lobby.

We had a very good experience overall. The receptionists at check in and check out were very courteous and helpful. Cleaning staff was excellent. We had the suite and the room was spacious and clean and we got good rest after being in the parks all day.

Best Western plus in Orlando Florida was incredible ! It's very clean , smelled really nice. Julian at the front desk was very helpful. He knew I had kids so he gave us the first level which was very convenient for me. It's close to everywhere and we get a free shuttle to Disney World! I would definitely recommend this hotel to my friends! And we're gonna keep coming back to this hotel .

The rooms were smelly and the carpet was old. There were guests partying in the hallways at 3 AM and we had to call the front desk for help. The most uncomfortable beds, the breakfast was just okay. My family will not be returning ever.

I enjoyed the stay and the front desk took care of my needs. Nice & clean room. I would stay again, there are no views, you're getting a nice room and good service for the price. Decent breakfast so you get a move on your day

The checkin/out process was easy. Front desk attendant was welcoming, friendly and efficient. The room was clean and smelled nice. Bed was very comfortable. Bathroom was clean, water pressure and temperature was perfect. Breakfast area was clean and tidy. There was a nice variety of both hot and cold breakfast options all of which were well stocked. The coffee was perfect.

Absolute amazing hotel!! Thank you to Maria from HK (cleaning 101 6/3-6/6 SUPERIOR & amongst all always having a smile on her face), Anna from FD (for your helpfulness and kindness) and Andy the GM for the outstanding tips on where to go in Orlando (do visit Winterpark!). Also thank you to the FD associate who checked us in and gave us the best, quiet room on first floor as requested, thank you so much!! The hotel itself is kept clean and neat in all areas. We haven't experienced another BW yet that is this clean, also in hidden spots-kudos to HK and Management. Breakfast had hot sausages, eggs, even honey bags, juices..just awesome. Keep it up!! Book your rooms here-you won't regret it.

Love this hotel, location is great and front desk is super attentive. I read the reviews and don't understand how people want to pay $100/night and still expect Hilton standards?!?!??! If you're on a budget this hotel is perfect. everything you need with a great price. If you want perfection, then pay 3x more and go somewhere else. I will definitely come back!

What I really liked: this hotel is laid back - very quiet and cozy. The outdoor pool was so lovely - shady in the afternoon. Staff were friendly and room was clean. There was a nice laundry room, which was a priority in my hotel seeking. The location was good - a Walgreens 3 mins walk away and plenty of restaurants nearby. What I didn't like: the room was on the small side - might not be a problem if you just come back for sleep. The furnitures were kind of old and so was the mattress I guess.

Made a family trip for a night. Mostly nice,but beds were hard and there was mold in the bathroom, hair on the shower curtain that wasn't ours. Breakfast was okay for our family, they were on top of keeping it fresh!

Do not be fooled by that 8.4 rating. If you like hotel wide odors and zero security in a shady area, this is the place for you. This is the worst Best Western Plus we have ever stayed at. The hotel smelled everywhere. The room was dirty and disgusting. We were only there a night but we checked out asap in the morning. No way were we touching that breakfast. It was just in awful condition. I didn't feel safe as there was no security. No lock on the front doors or keyed access and the staff hung out in the back. We were approached by someone in the lobby that was clearly not staying there and we felt uneasy the rest of the night.

Though an older hotel, clean and exceptional staff. Walking distance to Universal. Nice breakfast. Perfect for a budget vacation to access Universal Studios. I was able to drop off my luggage then walk over to park for the day before checking in.

When I first arrived, I waited for at least 5 minutes while the front desk attendant and another staff member completed their jovial conversation..neither which acknowledged my presence until after they were finished speaking. The room was subpar with yellow staining on the ceiling and walls, broken bathroom door handle, and part of the wall missing in the bathroom by the tub. The tub wall was not very clean and had mildew on it..and had been caulked to death with repairs. Pancake machine was down and not a very large selection for breakfast. Only gave 3 stars for its very close proximity to Universal.

The hotel was more expensive per night than the ones in Destin, Florida and Ocean City, MS. I didn't visit Univeral or Disney this time as I was visiting family. The room was ok for the stay but not more than that. I know people come for the trip and not the rooms but I think it's time for an upgrade. Front desk was a “good egg”.

I stay at this location at least a few times per year, since I'm a big universal orlando fan. The quality has varied from trip to trip - last time in Feb was fantastic. This time, it was ok. Nothing that bad, just noticed a definite decline in breakfast quality and offerings and a few operational issues in the room (lukewarm vs hot water, very low shower pressure, noisy ac compressor that kept me up). I was only staying 1 night this time and didn't want the hassle of going down to front desk, changing rooms, etc, so just let it go. Again, nothing that serious- just not as good as my last stay. I will say the room itself was very clean, checkin was on time as promised and overall, the rate they charge is a pretty good value for the area. Tip: if you're a light sleepr, ask for a room with a newer or recently serviced AC. Some of their older rooms have compressors that are quite loud when they turn on/off.

It was my first time staying here and I was very impressed! Room was clean, staff was friendly & helpful, and the location across the street from Universal Orlando is amazing. I'd stay here again without hesitation!

We just stopped and checked in, with no reservation and they had a room. The room was clean, and the staff was nice. The shower was weird you had two knobs to turn to get the shower to work. One for the water and one for the shower. It was just weird had never seen that before in my life. The pool was on the small side. The breakfast was eggs, pancakes, sausage, toast, bagels, muffins, fruit and cereal. I would stay there again.

I stay at this hotel every time I am in Orlando. It is clear that I think well of this establishment as I stayed here 3 times in the past year. If anybody from management is reading this, please check the television in room 113 as well as the shower. Neither of these two items by the way is bad enough to delete a star or deter me from future visits.

As a family of 6 traveling on a budget, this hotel is perfect. The room was clean, breakfast was hot (eggs, sausage, toast, pancakes, etc), it's walking distance from Universal Studios but there is a shuttle to/from the park. I had minimal interaction with the staff, but the interaction I did have was positive. The only critique I have is that the shuttle tends to run 10-15 minutes earlier than they say it does.

We have been staying here for years and loved it. We just stayed for 3 nights. Amenities and staff were good, as usual, but there seems to be a problem with dampness in the rooms, which could lead to mold. Our room was musty and our sheets and clothing were damp the whole time. Our neighbor complained of the same issue. We will not return until we know the issue has been resolved.

My 1st and last stay at this hotel. Tub faucet was loose making it difficult to turn on and off water for shower. A/C unit smelt musty and half of my family ended up with respiratory issues (sneezing, coughing, stuffy/stopped up nose) after 1 night in the room making them feel crappy our entire trip, creepy guy in room next door sitting in his window with all the lights out either videoing guests coming into the hotel or getting remote codes on cars so they can open the cars. I have no ides but he was sitting there with a device with a red light. Parking can be difficult as the hotel shares a parking lot with 2 restaurants and another hotel. Parking on the side feels unsecure as semi-trucks park in the grass behind the hotel overnight.Lady bug in the room and an unidentifiable bug in the bathroom on our last stay. I travel to Orlando several times a year and typically stay in the Disney Springs area but was visiting Universal so wanted a closer hotel. I will go back to the hotels in Disney Springs (Hilton, Doubletree, Hyatt Place) and do the longer drive to Universal instead of staying here.

I reviewed this hotel before so I will keep this simple. This is an awesome hotel for the price. If you are interested in the breakfast buffet, it is a good idea to get there when it is first offered as seating is limited. Rooms are clean and not much noise around.

We stay at this location because of the proximity to the park. It is a 15-20 minute walk to the entrance of Universal. The price is so reasonable we are able to visit Florida several times a year and not break the bank. The staff is super friendly and very helpful. The rooms are good size and always clean. Highly recommend this hotel if you want to stay off site.

We chose this hotel due to distance to Universal studios and breakfast option. It is just a short walk, about 15 minutes to the amusement park. They do have a shuttle if you prefer. The Miller's Ale house next door was great for our first night arrival or they have a Japanese restaurant too next door. We had no problems there. Room was clean, staff pleasant. We didn't have any time to check out the pool or fitness room. But LOCATION LOCATION LOCATION! Plus it was cheap!! We'll be staying there again!

Great place to stay. Staff was very friendly and helpful. Needed a crib to let grandson take nap and they were very accommodating. Room was clean and bed was very comfortable. The Breakfast had a good variety from pancakes, eggs and sausage to yogurt and cereals.

PROs: Hotel clean 24-7 Coffee Cons: Pool but no spa Microwave was not plugged into outlet - cord was too short - had to physically move it to another location No travel breakfast available - breakfast not served until 7:00am

Could not check in at check in time because there was no staff in the building. The employee who finally reported to work was efficient and friendly. We could not seem to get anyone to bring us shampoo though. Asked at check in and also asked maid service.

Was a little concerned about current reviews leading up to our stay but everything was good. Everything was clean. Nothing broken in our room. The carpet in the room was clean and not worn. No ants! Every hotel we've stayed in Florida the past year, there was ants in the room. Usually on the sink counter. Basic breakfast but it'll definitely save you a few bucks. There's 2 restaurants and a 24 hour Walgreens in the same parking lot. Which is very beneficial. If you're looking for saunas, room service and valet. That's not here. The days of $99 a night rooms have now become $150 a night rooms. It's the same no frills stay just cost more. Paying $400+ a night just for a place to sleep n shower is not ideal for me. Orlando is a tourist town. You're not there to shelter in place.

Great place to stay. All staff members were friendly and it is located near Universal Studios. There is plenty of parking spaces, I will be back soon. I would recommend this hotel to anyone who wants to take their family to Dysney World. Not bad at all.

Far too many other hotels in the area to be considered before even looking at this one. Mattresses should be replaced, pillows are thin as rags, carpets are 40 years old and disgusting, bath tub paint is pealing off, the Safe didn't work, breakfasts area is inadequate and food is bearable for one day only.... This hotel should be gutted and brought back from the dead!!!!

This hotel has a great location if you want to walk to Universal Studios (20 minutes) which is much more relaxing than driving and parking. It is also only 5 minutes from the Outlet Malls and there are good chain restaurants in the area. It is not a scenic or pretty property, just pavement and busy roads. The pool was clean but freezing. The rooms are nothing special, but it is nice to have a frig and a microwave. The worst was the air conditioning compressor which was so loud it woke us up several times in the night. The dresser drawers were horribly frustrating to open and close. The shower did not have great pressure and was not hot enough. The internet disconnected constantly. The tv channels were ok but why not put in smart TVs and let people use their own streaming networks. The breakfast was very limited, only cornflakes or fruit loops. There were apples and oranges but you had to ask for a banana. The muffins were not good, but the pancakes were good. For some reason I was charged $20 more than my confirmation email price and the staff at check-in said I'd have to call Corporate to fix that, which is not a huge amount but annoying. Nice easy free parking lot. If I went to Universal again I'd stay at one of the newer neighbouring hotels for sure. This was quite inexpensive so overall I can't rate it too low. I guess you get what you pay for.

Not up to Plus standards. Finish coming off bath tub bottom, exposed crack in bathroom wall. Charged a resort fee which was not disclosed in advertisement, fee was small. Made a copy of drivers license which should be a no no in this age of identity theft. NO reason at all for this. Hall carpet felt like it was not put down correctly, lumpy.

I must say that this hotel exceeded my expectations. It was quiet with virtually no road noise, the breakfast was hot and fresh with a nice selection of fresh fruit. The rooms were a little dates but they were clean and the house keeping crew was very accommodating and friendly. Very nice and helpful front desk as well. I would definitely stay here again.

Even though we liked its location, this hotel was a disappointment, because it basically lacks the Plus you would expect such as nice clean sheets, good breakfast, and less dated furniture. Covid protocol in the breakfast room was sadly missing. Friendly young staff at the front desk were helpful, but cannot make up for the badly needed update of this property.

The staff at this hotel is professional and very courteous. It's clear they are doing their best with what they have to work with - which isn't much. We had requested two rooms on the same floor - adjacent or as close as possible. When we checked in, we were given exactly what we requested, only to find that another party had been given one of our rooms - and we found out because we opened the door to the room and found people already occupying it. We had to move one room to a different floor. When we arrived in our new room, the door key card reader was malfunctioning. It took 3-4 tries for every attempt to open the door. The door also stuck when trying to open, so it took a good shove. Also had to push it shut behind us. Did not feel totally confident in its safety. We then discovered a red stain on the bedspread - looked like blood. Took it down to the front desk and turned it in. Was given a roll of bed sheets to replace it. Lobby is nicely cleaned and renovated, but the guest rooms and hallway are musty and dimly lit. There is an odor which tells me they are cleaning, but using products to try and mask the mustiness of an older property or possibly mold. I think the HVAC needs better filtration or a replacement. The bathtubs in both our rooms had chipping enamel on the bottom. The carpet and mattresses are most likely in need of replacement, and the whole property seems to be in need of a complete overhaul. It's showing its age. All in all, the location is amazing and the staff are doing their utmost, but that only goes so far when you are staying at a hotel - the accommodations, even if budget conscious and basic, should be clean, habitable, and up to standard. People work hard for their leisure time and this hotel should be much better than it actually is. (This review is an attempt to be somewhat constructive - I don't like leaving negative reviews without an actual suggestion as to the specific problem and how to solve it.)

Our room was run down, sink drained slow, and bathtub coating was peeling and showing through. The breakfast area was small, crowded and the food wasn't very good apart from the pancakes. We had to ask for cleaning, which is ludicrous. The sofa fold out springs were poking through the mattress. BW corporate needs to work on getting rooms in working order. The staff were GREAT, though. No customer service issues at all. Very helpful and kind.

I've given reviews for this property in the past. I've always given good reviews and this one is no different. I will have to say this visit was better than most because there were not so many people in the dining area for breakfast thus better seating.

This is the best Best Western hotel I have stayed at. I have stayed at many Best Western hotels during my travels and this one beats them all. The staff is friendly, welcoming and professional. The lobby and rooms are well appointed and very comfortable.

Rooms are small, hotel building is old. Staff was attentive and very helpful. Location wise good. But expected much better facilities from a plus category hotel, was little disappointed there. Didn't opt for the shuttle service to Disneyland.

I booked this hotel based on the ratings and the proximity to Universal Orlando. It is literally right across the street. The things I liked about the hotel are the location and the friendly staff. The room was okay and clean when we arrived. The bed is comfortable and there is a small fridge and microwave in the room. They also have a service desk where you can book tickets to area attractions. They do provide breakfast daily but it is the same items everyday, eggs, sausage links, and the usual continental breakfast items. The majority of places that I have stayed that provided breakfast switch it up everyday. They do provide a shuttle to Universal but it leaves at 8:30 am and picks up at 5:30 pm. What I did not like is that I put a notice on the door to have my room cleaned while I was gone to Universal. We left our room at 8:00 am and did not come back until 8 pm. The room had not been cleaned and I called the front desk and they said sorry but could really do nothing to rectify the problem.

This is within walking distance of Universal, took us 15-20 minutes depending on traffic to walk there for horror nights on several occasions. Staff was extremely friendly and hotel was clean. Bathrooms need to be upgraded but everything else in the room worked well and was clean. The fitness center A/C did not work which was disappointing and the lifting equipment was not great but usable. Breakfast was good but if you are staying for an extended period of time just know its the exact same options everyday. I would recommend staying here again and will myself next I visit Florida. Again the staff and cleanliness were great, Thank you!

We are family of 5, 2 adults and 3 kids, taking option of 2 queens bed with sofa cum bed and we have comfortable stay of 4 nights. Microwave and fridge also available in the room. 24 hours coffee available in the common room of the hotel. (If they could add drinking water in the common room then I should give rating as Excellent),good breakfast, kids enjoy fresh pancakes. Good location, used UBER , close to adventure park and outlet mall. Although there is free shuttle but we used UBER which is not costly for Adventure park. While coming back from adventure park, don't go for UBER , just go for available taxi. Walgreen is on walking distance, you could have day to day grocery from there. Washing machine and dryer also available but you need to pay through your credit card

I have stayed at many places in the Orlando area and this was definitely not great. Looks like old facility. Old sheets, beds not comfortable. Hotel room doors are metal large doors, carpets not cleaned.

Our window fell in when the door shut and we weren't moved rooms or compensated in any way. We were on the first floor too so we felt unsafe as well during our stay. I booked the room for two nights and we left after the one. There were also ants throughout the room. The staff were polite though.

This hotel is ok to stay in overnight. I personally would not stay longer then 1 night because the beds were a bit uncomfortable and the room had a smell to it that we didn't like. Also the tub wasn't the cleanest and the soap, shampoo ect was not new

I booked this last minute. It was a little hard to find because the sign is AFTER the entrance and I drove past the entrance before I realized I was there. Other than that the check in was swift and efficient. The luggage carriers were right at the front desk, which made it easy to bring my stuff up to the room. The room had a fridge, but not a microwave. There was a microwave in the lobby where they served breakfast, if I needed one. The wi-fi worked well. The room was clean and convenient to everything. It is right down the street from International Drive and highway access was convenient. The breakfast was good and there was plenty of food for all the guests to enjoy their fair share. Overall a very good experience. I would stay there again when I return to the area!

This was a last min reservation but it was a good one. The staff was friendly, we had breakfast every morning. Price was reasonable, we would use it again. We know COVID-19 put this in different things but staff helped with everything they could.

I needed a room to stay overnight which is next to the turn pike. This hotel was very nicely situated next to both I-4, and the Turnpike. Also tons of restaurants next to it within walking distance. Excellent.

When we arrived they couldn't find the information pricing that is already paid prior to arriving and once checked in I was informed by the staff at the front desk that if is like to have the room cleaned is have to request it. You have to get your own towels etc by request. The chair in the room has disgusting stains on it. It D not at all what I existed while planning the trip for my husband's birthday. It was a Huge disappointment!!! Don't even try the wifi either. Good luck with that.

This hotel is a great place and very clean. The staff is friendly and the location is nearby walking distance to restaurants. The hotel has a large breakfast area, but due to the pandemic it could not be utilized. Staff is multilingual. The room was clean and well kept.

We went for a short vacation, to get away from everything. Had a very enjoyable time with shopping and just getting in pool. Very relaxing time, wasn't ready to come home. Everything and everyone went above expectations to make our stay memorable. Ready to go back.

Very nice hotel that's not hard on your wallet if you use AAA discount compared to other hotels in the area. I stayed 8 nights with my husband and daughter while we did some fun things in the Orlando area, as well as visit the beach. 4/5 rating is due to the fact the hotel serves the same sausage and eggs for breakfast everyday. If they switched it up by the day, and offered bacon or biscuits and gravy in place of overcooked sausage links at least every other day I would've rated 5/5. Outside of the breakfast I can't say anything bad about the hotel. Oh I almost forgot, but if you want housekeeping to clean your room you have to call the front desk in the morning to let them know.

Don't expect this hotel to wow your socks off, but that doesn't mean its a bad hotel. Its affordable, and super close to Universal. Staff was friendly, everything was clean/working. I've stayed in a lot of hotels for work in the past, and I can say that this was exactly as I expected for the price. Nothing was grand or amazing, basic beds, basic TV, chairs, lobby décor, etc, but I wasn't expecting that either. I feel like I got my moneys worth. Jay, the manager, was super friendly and interactive on checkin, can honestly say I've never had an employee in my life that legitimately made me feel welcomed and happy to be there.

This hotel was satisfactory for a trip to Universal Studios. The rooms were clean and standard, even though they were a little noisy from the hallway. The biggest downside was that the website stated that it had a free shuttle to Universal and I found out the day before that they were no longer offering it. We walked to and from Universal every day to save money on Ubers. I just wish I would have known in advance. Overall, this was a reasonable price to pay for the quality and proximity to Universal.

If you are traveling to Florida to go to the theme parks, in particular Universal Studios, this hotel is the place to be. It's centrally located by the theme parks (and within walking distance to Universal). We spent three nights here and walked to Universal every day, sometimes twice a day. It's website boasts a shuttle service, but that is not running right now because of the pandemic. There is a grab and go breakfast option included with the room and complementary, good quality coffee available in the lobby 24/7. The rooms were decent for the price, the appliances were just a bit loud. While we were at the parks, we put the room service tag on our door, but no one ever came to tidy up the room. This didn't bother us too much as we weren't staying too long, but it would get annoying were we staying longer. Overall, you can't beat the location or the price!

Decent hotel approximately 5 minutes from Universal Studios. Spacious, clean rooms. Area felt safe with plenty of restaurant options within walking distance. Wifi connection was spotty for us. Website said room included breakfast but there was no breakfast (not even a "to-go" option). Had a very early morning check-out for our early morning flight but was told we could not get a receipt upon check out that early in the morning. I always like to get a receipt at check out to verify I didn't incur any erroneous charges.

For a budget price, this hotel gets a five, Not only was it clean, but updated, had a friendy staff, and was roomy. The TV worked fine. There was a refrigerator, coffee maker, bathtub ( as opposed to just a shower). The breakfast was in a brown sack because of Covid-19, butthe coffee and juices were good.

I had a reservation for Friday May 14-Sunday May 16. I was in town only for my graduation. We checked in at 1 am Saturday May 15. We slept for a few hours and when we woke up my son was itchy and had hives all over. He has allergies so I assumed he was having a flare and gave him allergy medicine, a shower and then we got ready for my graduation that day. We arrived back to the hotel for the night around 10 pm. We woke up at 4 am to again blotchy hives all over his body, except this time when we removed his blanket we saw multiple BED BUGS. We immediately put all of our things in plastic bags that thankfully we had from going to CVS earlier in the day. We then immediately checked out. Upon checkout the man told me to just put the keys in a little box and that was it. I told him what happened, in which he asked “Why did I not notice this before, and how did I know this came from them?” Are you kidding me?! I would know it didn't come from me because HELLO that's not something you just don't know you have. I would know if my house had something like that since it causes a severe and immediate itchy rash. I'm a medical professional and was here just for a make up graduation (I graduated last year). To be on the front lines of the pandemic for a year and be treated like this is BEYOND ME. The guy wouldn't give me a refund of anything. I contacted customer service, let's see where they gets me but avoid this place at all costs. We were in room 222 & 224. I took video of it crawling around and pics of my sons body. I would give 0 stars if possible.

Great hotel. Restaurants, a gift shop, and walgreens is within walking distance. Universal theme parks are a few minutes drive or about 20 minutes walk. Ride sharing is accessible, pool is clean, fitness room is accessible 24-7

We stayed at this hotel because our flight was getting in late at night and it wasn't worth it to spend $400 at the Hard Rock for that night (we stayed at HR for the rest of our vacation.) For $70, this was perfect for what we needed. The hotel itself was updated in the lobby, but the rooms are definitely showing their age. Our room was clean upon first look, but there were stains on the rug/chairs/couch...I used my Lysol wipes. To be honest this room was larger than our room at HR! You can see my photos...but we had a regular 2 queen bedroom. The room does show some wear, but again for $70, it was good for what we needed. I would not have wanted to stay for a week. I believe they offer free shuttle to parks...we took an uber to the HR. Due to Covid, the breakfast is given to you in a bag. It's a banana, applesauce, and a dry cake. They do let you get coffee/juice. Not sure how long that will last. Staff was nice.

I stayed at the best western by universal for a few days with my family, it's close enough to walk to the park, the rooms were clean and well maintained, they had a to go bag for breakfast due to Corona virus but we were told they will bring the normal breakfast soon, the personal was super nice during our stay except for the last night, On Sunday we hear someone yelling and arguing we thought it was another guest having an argument with someone else, so we were going to call the front office but to our surprise it was one the of employees yelling and saying profanities to another coworker, I can not tell where she was from but omg she had the dirtiest mouth and she did not stop the whole morning, I felt bad for the other employee she did not say a word back to her, I really hope this does not go unnoticed because it's abuse and it does not look good on the hotel to have an employee just cursing in the hallway, we were planning on staying another day but we were woken up by all the screaming and cursing out and our kids heard all of it so we just decided to leave that day, I hope this message gets to management and something gets done about this horrible situation.

1. Front desk was pleasant 2. Hotel was clean 3. No hair dryer 4. Room was NOT across the street from Universal Studios as stated, it was about a mile up the road 5. room smelled like pot 6. The bagged breakfast was not kid friendly (adult either) (some nasty muffin and an apple sauce) - McDonalds is about three blocks up the road 7. next door to Golden Coral, a steak house and Walgreens 8. We did not get the wake up call we asked for, so glad we set phone alarm

Inside the room there's a average-sized microwave, a larger mini-fridge, one cup coffee maker and a large flat-screen TV. Next to the bed is a clock radio and a large phone. There's two outlet plugs on the lamp. In the bathroom there's a large shower and small tub combo. There's a extra large mirror over a large counter top sink. It's a large room with two comfortable beds with lots of pillows. Due to covid-19, breakfast is in take-out bags. No hot food. But coffee is available 24hrs.

The hotel is really close to Universal Studios so we thought perfect location. I did see the reviews but thought maybe not everyone will have the same experience. We booked 2 rooms for 3 nights. One room AC was not cooling enough or stayed on we had to have it on fan mode. The second room while my 11 yr old nephew was in the shower, the shower head fell on him. We called about it, they were telling me they were completely booked and could not move us to another room. I was not asking to change rooms I was calling them about the shower head. We left to Universal and came back to no shower head. I called again about it and again they mention that they could not move us. I only wanted them to fix it so we could take showers! They came to fix it the last night there but they basically just put another shower head that didn't go there and put tape on it. Glad we left next day! Breakfast was just a grab and go bag, there's no shuttle bus to take you to Universal. You have to request housekeeping in advance. I am glad I took my Clorox wipes and Febreze.

Dirty! Disgusting! Falling apart! We stayed here for 2 nights and left as soon as we got up the last day. Not even kidding. We woke up at 7:30 and were out of there by 8am. We would have left sooner, but the room was non refundable. -No one, not even the staff were wearing masks. Not one person. -They told us that breakfast started at 8am, at 9am all they had was OJ and coffee -The carpets were “damp” -There was mold in the shower -The top of the window was falling down -The mattress was dirty -Asked them to clean the room because our son has asthma and they said they clean the rooms every 4 days -Room was dusty and not cleaned prior to us checking in -We we're going to Volcano Bay and we asked them if we could bring towels from the hotel, they said for $25 per towel. What?!?! I will never stay here again. Ever!

I try to stay at the location every chance I get, not just because it's within walking distance of Universal Orlando Resort but because the staff is always very welcoming and personable and makes me feel like family when visiting.

Everything was excellent... room was clean..service was excellent...and in a great area. Would recommend staying here and we will return in the future and tell all out friends how great this experience was

We Arrived at 8:30 pm To check In and the Temperature was dropping in the Region. It was 49 Degrees with a heavy wind which felt like 21 Degrees. We Checked into Our room only to Find that the Heat was not working. Contacted Front Desk and they came up to inspect the unit. They Offered a space heater which we never received. The Only reason we wouldn't check room was that we have already sanities the Room for comfort (We do This in Every Hotel due to Covid-19) . The only thing we was able to do was sleep and Get back on the roam in the am. (CDL Driver)

There is no hot breakfast or shuttle it universal studios— so beware of that. False advertising. Found pubic hair in a towel that was supposed to be clean. Vending machines in stocked with expired item I got. Was quiet and seemed pretty clean despite that finding. No blow dryer. Tiny pillows. Wont stay again unfortunately.

Hotel was clean, right across the street from universal. Walgreens and Japanese steak house in the same paking lot. But the hotels ac caught on fire and woke everyone up at 4 am which kinda shocked our day.

They did not clean my room or provide toiletries or clean towels. I had to go to front desk on 2 occasions to get. They also did not provide opportunity to speak to mgr. Do not stay here there are plenty of other hotels nearby that probably care more.

The staff was very nice and helpful, the property was very clean , nice bedding, but the breakfast was an apple and a little muffin, and the coffee watery. Overall , it's a good choice for the price I paid for.

Hotel was fine but nothing to write home about. Beds were not queen size even though they are advertised as such. Breakfast is a muffin and apple in a sack with nothing to drink. But what do expect for $50 a night.

This staff is always so nice and remembers me and can tell it's me even while wearing a mask. They truly make you feel like family and that you matter hence why I stay here just about every trip to the area.

This hotel is right across the street from Universal theme park and City Walk. It is walking distance to restaurants that share the same parking lot. Easy to find as it is right off of the I-4. Downside, no pool.

We loved the location of the hotel with several fast food and family dining restaurants so close. Plenty of parking available. Rooms are clean with fantastic sound barrier allowing peace and quiet.. Staff is extremely friendly! Can't wait to visit again.

This hotel is a great place and very clean. The staff is friendly and the location is nearby walking distance to restaurants. The hotel has a large breakfast area, but due to the pandemic it could not be utilized. Staff is multilingual.

1 night stay; 2 queen beds; room 305. Reasonably quiet. Room was in good condition. Very convenient to Universal. 8 minutes to the gate. Beds were comfortable and room was clean. Only negative: bathroom had 2 bath towels and 2 wash cloths. No hand towels for the sink. Insufficient for 2 adults. Breakfast was nothing but a bag with a tiny muffin and an apple. Compared to other BW recently, that was chintzy. But the price is reasonable, so it can be forgiven. And, they are oversanitizing. Hallways stank from the chemicals.

I booked this hotel through Priceline for is low price and close proximity to Universal Orlando. We live in Florida but the park is a bit outside our driving distance so we attempted to make a weekend out of it. For the location alone, it's great for a short trip. However, there's a ton of other hotels within walking distance that I'm sure are clean, offer better customer service and more amenities (there's currently no shuttle or continental breakfast). We stayed on the third floor, which is not a problem but there was a mold stain on the ceiling. I disregarded that until I sat down on the bed closest to the window and noticed these disgusting stains on the curtain. I lost my appetite for the pizza we grabbed so I went down to address the front desk. The representative said there were multiple rooms available and even asked if I wanted a different floor. She stated she will check the stains out and pass a note on to management who will be in the next day. I didn't want to move my kids and I even asked if they could take the curtain down. Nope. We moved to another room down the hall. My biggest issue with this is that I had to take my kids (who were dressed for bed, comfortable, and asleep at this point) out of the room and move them. They had trouble falling back asleep and it carried over to the next day since we had to get up early for Universal. The whole night was a wash. This morning I walked down to the lobby at 7 to talk to a manager. I was looking to possibly get a discount for another night or a refund for the first since we went through so much trouble and lost valuable time in the park. I spoke with a “night auditor” who advised me management would not be in today as I was previously told. I wouldn't even be writing a review if it weren't for this disrespectful staff member. I told him what happened and explained the situation. He said he would only give me a refund if I stayed somewhere else. I said that was ridiculous because would be paying for another room either way. I told him we had to move all our stuff to another room after it was already late and none of this would've happened had the room be cleaned properly, especially during Covid. He said there's nothing to offer us and they already took care of the issue. He then asked if I told the previous employee at the front desk that it was ridiculous. I didn't understand the reason for that question to which he says “You've said the word ridiculous ten times in this conversation.” I only said it twice but moving on. I told him people would be disgusted at these photos on TripAdvisor. He looked at me and had the audacity to say “You slander hotels, sir?” Excuse me??? He rephrased with “You threaten hotels to get free rooms?” I responded by telling him people don't want to stay in a stain filled room and I was a fool for even considering wasting another cent, discount or not. He said plenty of people stay at the hotel, and that it was booked full the previous night. Then how did I get into another room?!? Impossible, because I was even offered to move to another floor!!! This man was ranting at me from the front desk even after I walked away. I called later to speak with someone else, and was told the stain is not anything to worry about but they are unsure of what it is. I'll never give Best Western another dime.

I will never stay with Best Western again because of how DIRTY this hotel was, the beds were dirty, the bathroom was disgusting (there was even a lizard on the bathroom wall). The room had a nasty smell. There were people screaming outside out window. The air conditioner was EXTREMELY loud. We checked in at 11:30pm and got dropped off from a Lyft. If it wasn't so late we would have NEVER stayed even one night, absolutely Nasty Nasty NASTY place!

False advertisement . Claimed free breakfast and shuttle. Number of small but annoying issues. handling of stollen property complaint absolutely inadequate, rude and arrogant. Lack of emphaty and hospitality rarely seen in this industry especially not expected to see during this time. Patio, pool and lobby filthy. I would never recommend anyone to stay in this hotel. According to staff there are no security cameras so safety is a BIGconcern.

The rooms have an excellent price in relation to the location. It is located a few meters from Universal Studios so you can take the hotel transport or go on foot to enjoy the avenues of Orlando. The hotel offers clean, spacious and comfortable rooms. 100% recommended!!!

Needed a room last minute and the staff was amazing to help us get into a room. They had great customer service and very clean. Will definitely be visiting again and do recommend this hotel for future lookers.

This hotel is a bargain with great value gor money. The location is great if you are planning to visit Universal. The hotel is kept clean and rooms were spacious and tidy. The hotel offers free breakfast with good quality.

Needed a placed to stay for an impromptu trip to Universal Studios. Chose this place because of it's location and price. We typically stay at Best Western hotels, so our expectations were that this stay would be no different. While overall, our stay wasn't bad, a few things definitely negatively stood out about this location. To start with the positives, the location was close to the theme parks, less than a 5 minute drive. It's located across the street from one of our favorite restaurants in Orlando, Soupa Saiyan. The check in process was easy. The room was average and bit muggy when arriving, but quickly cooled off once the thermostat was adjusted. The bed was very comfortable and we were able to get a good night's sleep. Some negatives, the first thing we noticed when arriving were signs posted stating that the hotel would not be serving their advertised continental breakfast nor would they be providing shuttle services to the theme parks. This was not a big deal for us, but for other customers who possibly chose their location based on these amenities, this could present a problem. I recalled seeing these services advertised as available when I made our reservations. I would suggest that they provide potential customers with accurate information before they book with their hotel. There is only one elevator and we were a bit unclear as to whether or not it worked. The light on the elevator button does not work, so after pushing it and standing for about 3 minutes we began to look for the stairs. As we got halfway down the hall, we heard the doors open. The elevator does work, it just takes a while. We'd decided to take a swim in their pool, which was average. The patio area and pool could definitely use some TLC. There were spider webs and ants all over the patio furniture. And the deck could use a good power washing. The pool itself had a lot of things floating throughout it, mostly leaves. Before going to the pool, we showered and as there were only two sets of towels, I decided to call down to the front desk and ask for two additional large towels, as we did not want to use the same towels for the pool. We attempted to use the phone located in the room but it was not connected to a phone jack, and we were unable to locate one in the room. Using my cell phone, I called the front desk and asked for the towels, the attendant immediately asked if we had towels in our room. I said yes, but would like two additional large towels. She then proceeded to ask me why. I was taken aback by this, because this has never been asked of me when staying at a hotel. If I ask for more towels, I usually get more towels. Nonetheless, I answered her question and explained that we'd like to go to the pool and do not wish to use the same towels. She then stated that there are towels at the pool and hung up. I was shocked, so much for hospitality. Finally, upon checking in, I'd inquired about contactless checkout, as this has been my experience at other Best Western Hotels. I was pointed to a clear box sitting on the front desk, and told to return our keys there. We were leaving pretty early, around 3am, so I called down to the front desk and asked for a receipt, and was told to stop at the desk to pick it up. When leaving, I did just that. The front desk attendant handed me a receipt, in which I only looked at the charges and verified the amounts. We proceeded to pack our vehicle and leave. It was at this time that the front desk attendant ran outside and stated she made a mistake and gave me the wrong receipt. A honest mistake on her part. I too should have looked at the name. But again, something I've never experienced when staying at this hotel chain. I encourage any future customers to thoroughly check all receipts just to be on the safe side. Overall, our stay was not bad, just a lot of unexpected annoyances. I've utilized Best Western hotels frequently enough to know that this particular hotel isn't up to their standards. I will not be staying here again.

We were planned a 4D 3N stay the price was low, there was a Universal shuttle, and Free Breakfast to boot. Arrived our 1st night the front desk lady informed me after I had given her my credit card and signed the paperwork that there was no breakfast and no shuttle. She said no breakfast or shuttle was due to CoVid-190 and no other hotels were having breakfast or shuttle said an Uber was approx. $10. To take us to Universal Studios. Went to our room it was ok; not at all Best Western status I had visited before. I wanted to leave immediately, but my child was so excited, and we had company coming to meet us so we stayed. I was uneasy the whole time. The next morning we saw a universal shuttle at the next hotel. The driver said we shuttle for many hotels in the area, except for Best Western, he took pity on us and let us on. Other people on the bus said their hotels had breakfast but everything was a la cart because of Covid-19. I booked another hotel while we were at Universal. I knew I would be charged for two night which was not a problem. At checkout, the clerk gave me Major Attitude, because other parties had been upset about being charged for two night. What does that have to do with me! She lied and had given me attitude I did not deserve. I wish I trusted my initial feelings and leave as soon as I got there.

I recently spent two consecutive nights, at this Best Western Plus. I found the employees to be friendly, as well as helpful. The rooms are quite comfortable and clean. The hotel seems to have a safe inside environment, as well as location. In addition, it is located very close to Universal Studios. However, other hotels meet this same criteria. With the abovementioned said, I will now address the areas of my dissatisfaction. I agree with the writers who shared comments regarding the lack of breakfast. Everything I read suggested a modified breakfast would be served. I was quite surprised to learn, after check-in, that no type of modified breakfast would be available. Coffee is, however, available 24 hours. The problem with that was, they ran out of creamer. I would expect all associated condiments and utensils needed, would have been fully stocked and available. Another area of disappointment was with the lack of hand sanitizer. During this time of Covid 19, It is not unusual for hotels and businesses to have hand sanitizer available for patrons. It seems as if some of the money that had been saved, due to cuts pertaining to the pandemic, could have been redirected to help address the continued need for health and safety, by providing this item. Had I been aware of the decision of this BW Plus to refrain from serving a modified breakfast, as is suggested in the ads, I would not have booked here. Unless the circumstances change, I will not return. Perhaps, one could find a better value, elsewhere.

My wife and I checked in for a one-night "staycation", money paid was well worth it. I mean, if you want to walk to Universal you can, or a shuttle. But, due to Covid-19, there are restrictions. They DO NOT offer breakfast, but you can get some from the many restaurants (including Starbucks) in the area. As of July 2020, Sonnys is closed, but most restaurants are open during the day. You must wear a mask in the lobby, which is fine, same with all the businesses in the area. Shower was good, you need to read the directions on the wall. The dial next to the light switch is the fan. So overall, it is better than the amount! Oh, unlike other hotels, no USB ports, bring your own AC plugs.

My friend and I stayed here for Universal's re-opening at the beginning of June. When I booked the room it said that breakfast was included and even stated on the website that they would have individually wrapped items to go. This was not the case. When I checked in the gentleman told me that "they haven't figured it out yet." We had a room on the 1st floor and our room was not the greatest. There was mold on our bathroom wall and somewhere I had read that it had recently been re-modeled but it did not seem like it had been at all. Beds were comfortable enough and it was conveniently located near restaurants but that is about all it had going for it. I have stayed at other hotels in the area and would stay somewhere else in the future.

They advertise free breakfast and free shuttle to universal. Neither is true and they won't tell you until they have your money. They tried to claim that other hotels aren't doing shuttles either but in fact the best western right down the street is running shuttles.

This Hotel was very concerned about the Covid19 and appeared to be taking proper precautions for this. We ate breakfast in the eating area and everything was clean and orderly. Tables were being cleaned immediately as people finished their meals. Food was wrapped up individually if you wanted to take it out of the eating area. Our room was very clean as well.

Very poor sevice - have been charged twice for the same stay, over $650 for a sdtay that was booked for just over £300!! Can't understand why the hotel or Best Western can't do a simple refund for the credit card they charged by mistake

Room was clean, check in and out was easy. Breakfast had a lot to be desired, eggs had no flavor, and consistency was that of powdered eggs. Coffee was horrible. Close to Universal Studios, you could walk there, Uber it for about $8.00. Hotel has free transportation, but very limited times. Close to restaurants.

Great hotel, perfect location. The hotel was recently renovated, and everything was crisp and clean. The poolside was spotless, with fresh supply of towels daily. It was peaceful out there, a great place to relax. The lobby and breakfast area were spotless. The staff were extremely helpful and kind. We appreciated their attention to detail and how they always greeted us with a smile. The location was fantastic. We didn't get a shuttle to Universal, it was nice to walk to the park every day. Yes, we had to cross the crosswalk several times, but this is expected in a large city and not under control of the hotel. There were many great places to eat nearby, and we felt safe walking in the daytime/evening. I don't recommend walking in any city at night. There is an IRide Trolley nearby that was a fun way to explore Universal Blvd and International Drive ($12/week pass/person), without renting a car. Our 2nd floor room was spotless, and the bed was very comfortable. We did not hear any activity from the rooms nearby, even though the hotel was fully booked. It had an ambiance of being a family-friendly place, where most of the clientele were families enjoying the parks. Staff made the bed every day, and their attention to detail was really noticed in the bathroom. It was always stocked with clean towels, soaps, and counters were wiped clean daily. We had plenty of hot water every day. The laundry room on the 2nd floor was ideal. It was so convenient to be able to do laundry in the new and efficient machines for only $2 per load. This room was immaculate as well.

What can I say? Theme park based hotel located in Orlando. Geared towards families. Rooms were spacious, clean and furniture was pretty much like all other hotels in Orlando. Breakfast was better then the fare of other hotels I have stayed at in Orland but not really exciting. The coffee tasted instant, but families were more excited about the free shuttle rides to the parks then what's for breakfast.

Great hotel! The staff was amazing and extremely helpful, especially Martin! His efforts to help us were beyond expectations, and made our stay much more enjoyable and memorable! The hotel location is ideal for visiting Universal Studios. The rooms were spacious, nice and very clean and the breakfast was really good. I will stay here during my next visit to Orlando!

Amazing stay, clean and comfortable rooms, very close to the parks and shops. Amazing breakfast, Esther's attention is the best. Very grateful to Julia's attention for answering all our questions, very friendly and professional. I would definitely stay again

I was bit by BEDBUG all over my body. I realized after I checked out, I had to go doctor and used too many medications. This hotel needs proper bug cleaning. NEVER EVER AGAIN. I will also upload the photo

No real complaints. Room was clean, breakfast was good, staff was friendly and helpful, wifi worked fine. But the hotel needs an update. Hallways are little dark, room decor is a bit dated and there is only one elevator.

This hotel is tucked back behind another, making it hard to find. Once we saw it, we were able to check in and relax! Super close to Universal Florida and outlet malls. Room had pull out sofa bed and 2 queen beds, very spacious. Clean and comfortable with few frills. Free breakfast was a great way to start a busy day at the parks! would stay again

We stayed there the end of Jan and loved it. It is a great value for the price. Shuttles to Universal (don't be sucked into going to a timeshare talk - it's in the hotel lobby). Place to get food and drinks right on sight. Outdoor pool which we didn't use. Able to do laundry but again we didn't use. All staff really friendly. Do agree rooms need to be updated but we weren't staying at a 5 star hotel. So for the money it was a great stay.

This is a conveniently located out- of-the- way hotel near Universal studios- it's called a Best Western “Plus” location but it's nothing special & it's dated to say the least. Nice breakfast & convenient location

This place is truly a gem. I would stay here again in a heartbeat. The place was clean and comfortable and the staff consistently wanted to please. So convenient and ample options for food, attractions and transportation. LOVED our stay and can't wait to return.

Property needs to be updated, especially the rooms. Not pleased with water stains on the ceiling. Fairly quiet location; good selection of TV stations, breakfast decent; great location. Not happy about grab 'n Go service for breakfast. Maid service between stays was fine.Bed fine; pillows....the worst!

My family booked this hotel at the very last minute on December 17, 2019. There were delays on the Turnpike on our way home. We arrived at the hotel a few minutes before 11 PM. The front desk clerk was very helpful and quickly got us checked into our room. The property was in a nice location and there were several restaurants nearby, including Miller's Ale House, Golden Corral, Kobe Japanese Steakhouse, and Carrabas Italian Grill. A Walgreens Pharmacy is nearby as well. Our hotel room was comfortable and quiet. The complimentary breakfast provided included eggs, yogurt, fresh coffee, hot tea, a variety of different juices, bagels, and toast. The breakfast attendant was very helpful and friendly. The next time I visit the area, I would definitely consider booking this hotel again. There are many restaurants to choose from and the rooms are comfortable.

We stayed here during a recent visit to Universal studios. The Inn is a very short drive to Universal. The room itself was very comfortable. Bathroom and bedroom was very clean. Bathroom had a nice assortment of soaps lotion and shampoo. There was even in room coffee. The included breakfast was basic but pretty good with eggs sausage fruit bagels waffles. Staff was very friendly and welcoming. The only reason I gave it a rating of 4 rather than 5 was that the shower was only lukewarm never hot and our inroom safe was broken and not operable. Overall, convenient place to stay at a great price with an included breakfast.

Rooms smell a bit musty, the breakfast area was to small for the amount of guests. The shuttle time were not very well thought out, over crowded, nor on time. Only was available to us half the time we wanted it, good thing it was a nice walk to and from the park. Staff was very nice.

The Staff was very friendly. Shuttle was alright. But it is within walking distance of universal if you want to walk for 20 minutes. Got us very early check in which was helpful. Decent sports bar in the same parking lot. Standard continental breakfast.

Pros: Very close to Universal, with a complimentary shuttle. Free parking and breakfast. Refrigerator and microwave in room. Cons: The shuttle only runs twice a day, so we actually did not use it. You can walk, but you have to cross a busy intersection without a crosswalk. If you want the crosswalk, you have to cross 3 times instead of 1. Hotel is old, and room did not appear clean. Bathtub looked dirty, we wouldn't shower in there. Breakfast area was tiny for the size of crowd there. We ended up taking the food to our room as there was no room to sit, even though the sign by the elevator said all the food had to be consumed in the breakfast area. Room is very small. Good luck fitting the rollaway bed in there. We stayed here because we had a free night voucher. Would not stay here again given the choice.

Just close to the Universal, 20 minutes walk away. Big room, with standard breakfast. To many parking space. Also, there are different restaurants around. Moreover, there is wishing matches with dryers.

This hotel is in the process of being renovated and needs more work. My room looked like it might be considered finished but as with many hotels in Florida the room smelled like mildew. The bathroom was updated just enough to be presentable. One thing they need to upgrade is their laundry system. The towels felt and smelled clean but still had stains that hadn't come out. A new system or more bleach maybe could help. Early one morning the fire alarm kept going off and we were told it was because a water leak shorted it out. The manger said it would be a few hours till the electrician got there. Finally I guess it completely shorted and stopped going off. The breakfast room and breakfast was very good. The hostess kept everything full and hot. Maybe I would give this hotel a second chance after all renovations are finished as the people who work there are very nice and professional.

I've stayed at this location many times over the years and really liked it. I always used to refer people here. I do feel there are still some positives. But the last two visits were quite disappointing. The good: Always friendly, polite employees. A terrific breakfast - nice selection, good tasting. A very hard-working, friendly breakfast staff and housekeeping staff, ready with a smile and offer to help with whatever you need. Very clean property and a great location, close to parks. Priced at a good value. The bad: Both times we've experienced fairly serious problems with our room - each time we politely reported them promptly, hoping they could be fixed and we were pretty much ignored... nothing changed during our stay. I've filled out several glowing post-stay surveys for this property in previous years, but the last two were honest recounts - a mix of the good things and the problems we experienced. All I received for my effort was an annoying canned form letter - basically a version of "sorry your visit didn't meet your expectations - thank you for your feedback". Two years, two stays: exactly the same form letter - lol. I think corporate provides them with a written template and managers just hit “send”. So what were the problems? 1. Last year: room reeked of smoke and mildew. Asked if they could clean/air it out...they said they'd send someone up. Nothing changed. Resort was booked – no other comparable rooms. We were only staying 2 days, so we put up with it, but given that one of us has asthma, wasn't the healthiest or most pleasant stay. 2. This year, very loud AC every time it turned on or off - it literally kept us up the entire first night. We did not experience this in past rooms. We reported it the next morning and the front desk woman promised to send a maintenance guy to fix - we were out of the room all day/evening, so plenty of time. I know the issue is fixable, because we experienced a similar AC problem at another Best Western with the same old-school style floor units. That staff was terrific! The maintenance guy had it fixed in 1 hour – whisper quiet afterwards. He said he knew just what the problem was and explained that these were old units that must be changed out periodically. It was a different story at this Orlando property: I'm not even sure anyone even bothered to check the unit out, because nothing changed. Three nights of loud on/off AC - really screwed up our sleep. During the same stay, bathroom door squeaked loudly - if one person had to use bathroom, would wake the other up. We also asked if that could be looked at. They promised but never did. My husband ended up fixing it himself. Unfortunately, we're easygoing and too nice sometimes: we don't like to make a scene...so we usually aren't treated as well as people who yell and scream at the staff until the problem is fixed. I don't feel these were minor/picky things. The canned letter from the manager disappointed me more. This hotel can do much better and has before.

Easy walk to universal which was much quicker than taking the shuttle. Pool was small but completely adequate for our down day. Nice lounge chairs. Rooms are basic but we were there to be out of the room not in it so no point paying for extra fancy, especially when we were paying to go the theme parks. Breakfast was good. Cereal, waffle maker, pancake maker, eggs, sausage, juices, coffee, etc. There is a Walgreens and a few restaurants right in the same block so very handy. Got lunch supplies and snacks to take to the parks at Walgreens. Overall, very pleased with the place. Don't expect the Taj Mahal but expect to be comfortable without having to break the bank.

PRO: A quick $5 cab ride to universal or a quick shuttle ride (only two times to choose from for pick up or return). Relatively quiet-had neighbors but never heard anything. Two small pools. CONS: Breakfast items are limited and sound better than they taste. Price seems cheap but booking in advance you could stay at a better location. Pool is not heated and no hot tub to soak your feet. Water stains throughout the hotel. Moldy, Mildewy, smell in rooms. Possible smoke smell in non-smoking rooms. Beds weren't my favorite but came with plenty of pillows. Queen size felt more like a full. Paid for a King and got 2 queens.

Picked this location because it was close to Universal. We walked over to the parks for Halloween Horror nights, easy 15 min sidewalk path. Also had walked to TGI Fridays. Hotel was clean, staff was very nice. Beds were comfortable. It was a pretty day and we got to use the pool...nice pool area...does have some ants. Water not heated but felt good. Breakfast had good selection. Great value hotel. Would stay here again!

The hotel is in a perfect location for Universal, Disney and the premium outlets where it provides free shuttle to some location and the trolley is very close too. Check in wasn't the best experience, we arrived at 12 and understood we had to wait till 3 which we did, but when the time came still till 3:40 one of our 2 rooms wasn't ready and the front desk person wasn't even friendly or able to provide how much time we still have to wait! Then she said it's either we provide 1 room on ground floor and the other on the 3rd and you can't ask to change the rooms later(we requested rooms close to each other when we booked more than 2 months ahead) or we just wait for an indefinite time! The room itself is OK but we were 3 in the room and all amenities were just for 2! Also, it had some dead ants on the floor when we checked in but we were really too tired to complain. Anyone can just enter the hotel because at night the front personnel just disappeared (I guided a pizza delivery guy to the elevators and 3rd floor as he found no one in the reception to ask!). The breakfast is basic but it good & does the job. I was quite disappointed with the amount of plastic this place uses (plastic plates, cups, spoons...everything). There are some restaurants and Walgreens around.

First We had purchased a family room through Expedia then we get there they said they had nothing to do with the 3 rd party & all family rooms are sold out they gave us a regular two bed ( mind you I have family still coming the girl offered a bed in which it don't fit in a regular room, then my family member that night after a long day out she lays down and there is BUGS CRAWLING ON THE HEAD BOARD we don't know what they were but they were in the pillow & bed too,we call front desk mind you it's 2am & the night shift guy says I have a spray to kill the bugs my boyfriend said no way you want us to sleep with the smell to get us in another room all rooms were sold out, he said basically to check out or he'll get us another hotel we were so upset we couldn't even sleep that Night, where was we gonna go at that time of night he sprayed the headboard it was so upsetting then the next day the manager tried to make it better by putting us in another room we took it, I never experienced this before I've been to this hotel so many times but this was very disappointing won't be going back there

I have stayed at several Best Westerns, this one by far had the worst water pressure. Taking a shower was a bit of a challenge without decent pressure from the shower head. Breakfast is ok, no bacon during our 2 nights there. Lovation is perfect though if you plan to visit Universal Studios, its minutes away and there are free shuttles to and from.

Best off-site to stay at if you are going to Universal, close by, good service, older older but well kept up, good wi-fi, good free breakfast. All staff very pleasant and eager to help. Free parking of course and plenty of other restaurants around plus easy access to International Drive.

Could not ask for a better experience. All personnel attentive and caring. Location is convenient tothe whole city of Orlando.Everyone goes out if their way to make you comfortable and welcome.everyone leaves happy.

Very clean hotel, easy access to Universal Studios, and 20 min walking distance. Lots of local restaurants to save money vs. eating in the park. Information desk in lobby to answer park questions was helpful and free shuttle to and from park helps those tired feet after walking all day.

Very conveniently located hotel with friendly staff. all the staff was very friendly and professional specially Julia. i must say beds in the room were very comfortable. free parking and awesome breakfast. The pool area is small but ideal for end of the day dips.no issues at all during my stay.i highly recommend this hotel.

We walked to park most times but they do offer a shuttle bus, it's about a 20 min to park. The room was clean, spacious and had everything required. The fridge froze our water though. Breakfast was OK, scrambled eggs and sausages and ability to make own waffles and pancakes!

This hotel gives you value for your money. It is literally located 10-15 minutes away from Universal Studios. It has free parking and the free breakfast is decent. Waffles, scrambled eggs, turkey sausages, etc. The coffee is not the best but there is a Starbucks across the street. There are also other restaurants options nearby as well. The free shuttle makes several trips to Universal. We took the 9:15 a.m. The only reason I'm not giving it 5 stars is because it is very dated and the suite was small.

Very conveniently located hotel with friendly staff. The room was clean, the breakfast was great for kids (although I would love more healthy options). Lots of option to eat out nearby. Easy access to the highway. 15-minute walking distance to Universal Studios, although the offer also offers a free shuttle service.

The hotel is about a fairly easy 15mins walk to Universal Studios which means you can leave your car parked in the hotel carpark. There is also a concierge who can provide assistance in booking and transportation to other theme parks in the area. The hotel is clean and tidy (if a little noisy) and provides a full breakfast and 24hr coffee supply. The rooms are fairly spacious, important for families and they are reasonably modern. There is a number of bars, retaurants and fast food outlets within a short walking distance (less than a mile)

We were looking for a economy hotel near Universal and we got greatly surprised for the quality of it. The location is great with several dining options at walking distance and the hotel staff was super helpful and friendly..

We stayed here for 5 nights in June. Stayed here due to the location to Universal parks. Was excellent 15 minute walk. Good breakfast in the morning ( could maybe do with a little more choice) & free parking which was another factor in staying here. Really handy for Macdonalds & golden coral if you wnat to grab some food without the drive. Could do with a bit of a refurb but perfectly fine. The reason for 4 stars was the air con OMG it was so noisy. I would definitely stay again if the price was right.

After a long day at Universal Studio's we want to relax in a cool room. But the room was very hot and the woman at the front desk came up to explain to us how an air conditioner works. We are originally from Florida and know how air conditioning works! She changed our room, which was still hot but we were too tired to move again. The continental breakfast opened at 8am, who wants to hang around until 8am to get breakfast when visiting Orlando or starting the trip back home. Disappointing stay!

Perfectly situated for a trip to universal. The pool area is small but ideal for end of the day dips. Breakfast is great, good choice, pancakes are amazing, waffles everyday with a good hot and cold selection.

Everything was great. Room was clean, the bed was very comfortable, plenty of hot water, no issues at all during my stay. Breakfast was simple but delicious, well stocked and the area was well kept. Enjoyed our stay

Mostly i travel for business. But I always see if there is a Best Western option to consider. If there is, i almost always choose the B.W. option. Great Service and comfortable rooms. I also like the Best Western Rewards program.

Great location for visiting Universal Studios but after a long, hot day at the park the Air Conditioning in the room did not work well. No one got a good nights sleep. Also, i booked a toom with 2 queen beds and they were only double beds. Breakfast was not all that good either

The property is in a great location if you are visiting Universal Studios or Disney. The free breakfast was fantastic with a lot of different options. It is an older hotel and is due for a serious renovation. The bathrooms and rooms are showing wear and tear. Overall it was clean and the staff was very friendly.

Our stay on June 16th was a complete disaster. First room, 121, had the window fall out during a thunderstorm. They then moved us to room 205. Everything seemed fine until we returned from Universal to find about a hundred ants on the floor. We were then moved to room 206. I will say the front desk staff was very understanding. I asked to speak to the manager but was told he was not in. I sent an email to the general manager explaining what happened but he never responded. The front desk person did acknowledge that the email was received and I asked that the general manager respond, but I have not received a response yet. I cancelled another reservation at the hotel and moved us to a competitor's hotel. I would not recommend staying at this hotel.

Stayed for 3 nights to visit Universal Studios. 2 shuttles to the parks in the AM and 2 in the evening to leave. Shuttles were always on time. Beds were comfortable. Shower heads need to be updated. The rooms were a bit tired. Hotel was clean, works were polite. The breakfast was sufficient but there really isn't enough seating. It was hot and well stocked. The first night we struggled with the AC.... it kicked on and off all night and woke us up. Night 2 we set it to low and continual and we were fine. I would stay here again.

For people visiting the theme parks, this hotel is ideal. It has free shuttle buses to Disney and Universal (limited runs per day, put your name down in advance), as well as a stand offering discount tickets to the parks within the hotel lobby. Location of this hotel also offers a number of shops and restaurants/bars within walking distance, which was great. Carpark for the hotel is shared with these restaurants and bars, as well as other hotels, so it can get quite busy but we never had an issue finding space. The rooms are basic but clean and comfortable, and even the sofa bed gave us a good night sleep. Air con unit was too noisy to sleep with it on, so the room got quite warm at night. Pool area was kept clean and the pool itself was lovely! Limited seating around the pool, but to be honest most of the time we were the only ones there. Very quiet! Hotel also offered free computers and printers to use which was good for printing off park tickets for Universal and Kennedy Space Centre. Note: the computers don't seem to wipe anyone's data after use, so be sure to delete it yourself especially if you've been putting in personal information. I could easily see previous users email addresses, search histories, names, personal info etc. Use these computers at your own risk. Breakfast let it down a little bit... limited choice per day, but the menu rotated daily which was nice and gave a little bit more variety. Seating for breakfast was tight, especially before the theme park buses ran each morning. Also, SOOOO much single use plastic here. Plastic plates and cutlery and cups, no alternatives offered. I sincerely hope it gets recycled. Would stay here again!

Location 4/5 (we wanted to go to Universal) Service 3/5 Rooms 3/5 Amenities 3/5 Fair overall, the hotel is a bit dated though cleaned well and rooms are spacious. The old air conditioning does make noise but I sleep through most things. There is a swimming pool (limited hours) and a self service laundry room that takes card payments. Breakfast was okay, and only okay. I'm a stickler for filling up on breakfast but even we skipped it to eat at Universal one day. Coffee was just awful. There is a shuttle bus that ran twice in the morning to and twice in the late afternoon/evening from Universal and one that went to Disney as well. You have to put your name down the night before and don't expect it to run on time. In the same plot there is a Kobe restaurant (recommended), a steakhouse (didn't try) and a Walgreens (expensive), also a Burger King if that is your thing. To go further afield bring a car. You can actually walk to Universal in around 20-25 minutes if you fancy. Minor issue on service when we arrived the booking was a night short and the person checking us in insisted I had to resolve this despite showing the printed and on-line book so the confusion was between BW and the booking site. Other than that all good. NOTE FOR BEST WESTERN : STOP THE SINGLE USE PLASTIC ON ALL THE BREAKFAST ITEMS. Really for a company your size this is nothing short of disgraceful. I will check before I book again and if you are still doing this I will go elsewhere.

Reception: The lady was helpful and efficient.. She answered all our questions. A Tour and ticket agent (selling discounted tickets) is located in the hotel foyer. Room / facilities: Top floor (lift level 3) #308 double queen bed, flat screen TV, self control Air-conditioner, in tub shower, fridge, safe, iron and board, alarm clock, desk and drawers. Very clean and tidy rooms. Washer and dryer laundry is located on level 2. A wash or dry costs $2 per operation, with machines take credit card only. Guest computers are located in the lobby with printing facilities, to print flight boarding passes. Car parking is plentiful and free. Shuttle bus is available to take you to selected theme parks. Wifi: Very fast, input of password required every 24 hours. Breakfast: Disposeable plates, cups, knives and forks. Eggs, sausages, pancakes, waffles, pastries, yoghurt, cereal, whole fruit, instant oats, tea and coffee. Menu is varied slightly each day. Conclusion: Great hotel located in the thick of all the theme parks and restaurants. SPECIAL NOTE: I discovered a GoPro camera in the safe, with SD mico card still inside.. this has been handed in to the hotel reception . I hope the owner may read this review and contact the hotel, to be reunited with their item. Letdowns: From an environment perspective it is very disappointing to use throw away everything (cups, cutlery, plates). Location / Nearby: Restaurants and cafes, Wal Greens, Burger King across the car park, McDonalds and petrol station on the corner, 300m away. Universal theme park across the road, International Premium shopping outlets are 2.2km. Millena Mall around 3km away. Getting to hotel: From Orlando International Airport, Car hire or transfers are the easiest way.

The hotel was in a great location. We could walk to and from Universal but they do have a nice shuttle if you prefer it. The staff is very friendly and helpful. the pool was a bit disappointing... very small but clean. Breakfast was great. My only complaint was the cleaning staff. Our room was only cleaned once during our six day stay even though we told them when we were leaving and when we planned to return. The overall property is very clean and it was a very pleasant stay.

For anyone visiting Universal Studios, this hotel is ideally situated. There is plenty of free parking for those driving and a free shuttle bus runs to Universal Studios, SeaWorld and Disney World. There are a number of restaurants and coffee shops within easy walking distance. The rooms are clean and comfortable, there is a well equipped laundry on the second floor, and a good continental breakfast with some hot dishes, is available. As a family of 6 we were more than satisfied with our stay here.

We stayed 2 nights to go to Universal. It was a short walk and saved us parking at the park. Breakfast was great and rooms were clean . Front desk helpful on how to get to park . Rooms were cleaned everyday .

The hotel is really not a Plus as it is very dated and in need of update. The breakfast is terrible. Pool not heated. The employees are very friendly. I am not a person to complain but it wasn't what I thought especially that it is a Plus Best Western. I have stayed at Best Western Plus hotels before and I was very disappointed with this hotel.

My party had a nice 2 night stay in March and I would reserve this hotel again. Check in was fast and all employees we encountered were very friendly. We chose this location due to several restaurants and a Walgreens Pharmacy all within walking distance. They also offer free basic continental breakfast and a free shuttle to Universal Studios. You must sign up to get a spot on the shuttle. Earliest pickup was 8:05 am which was perfect since we wanted to get to the park early. We missed the 9pm return pickup but grabbed a taxi with no troubles, which with tip was only $10.00 due to being such a short ride. The taxi area was also a much shorter walk than the shuttle area. The hotel only has 3 floors and we were in room 305 which faced out the back side. We all slept well and the room was very clean. I would describe the entire stay as being comfortable and relaxing.

The title says it all! Our room was clean, breakfast was excellent every morning and it was free! It included always a nice variety. Eggs, sausage, different kinds of breads including bagels, and some mornings pancakes or waffles. The location was great whether you took a shuttle to theme parks or drove your own car. Front desk was always courteous and very helpful. Quite a few restaurants nearby too.

Spent several nights at this place during Spring break with main goal of visiting Universal Studios. The location was perfect for that as walking there only took 15-20 minutes. Hotel also offered a free shuttle (to other parks as well), but it only ran twice there and twice back, so we usually took the shuttle there and then walked back to avoid the traffic jams in the evening or to eat outside the park during the afternoon since there were several decent restaurants also within walking distance. Rooms were clean and spacious, although bathroom and carpets could benefit from a bit of updating. Breakfast was included and offered decent selection of standard items for this type of hotel. Breakfast area was a bit cramped and didn't have enough sitting to deal with fully booked crowds. There is an outdoor pool, that kids enjoyed. The staff was very friendly. Gave it a 4 for its location-value, compared to other properties around.

Overall the hotel was ok. The hotel is in a good location, walking distance to restaurants. Breakfast was fresh with good selection. The room was spacious with comfortable beds. Serviced daily with clean fresh towels (although the smell of bleach from washing of towels was quite strong) The furniture in the room was a little dated but that was fine...the 2 material chairs did however require a good clean with one having a big stain...again we just popped a towel over the seat. Service directory for the rooms requires updating of information. States laundry is coin operated however credit card is required to operate the machines. Staff member at reception desk was quite firm that I was incorrect when I stated that the hotel directory states the laundry is coin operated. As an overseas visitor this was very frustrating given I did not bring a credit card with me. Please note the advertised free shuttle to the theme parks does NOT state any restrictions on accessible mobility equipment used by persons with a disability or limited walking ability. The driver of the shuttle was extremeley rude, refusing to listen to our explanation that the scooter folds down to pram size. We were refused access to the free shuttle. The employee in the Inn was also quite adamant that the driver was correct in refusing to allow us to board the shuttle until we folded the scooter to it's smallest size and showed her. She then was in agreeance with us that the scooter should have been allowed to be put on the shuttle. This portable mobility scooter travelled from Australia to LA on a plane, then numerous buses...(the folded scooter was held by my son in law on the bus), shuttles and planes from San Diego airport to Orlando then back to LAX. Please just be aware that the free shuttle may not take you & your mobility aid. We used an Uber to go back & forth to Universal which was very affordable and happy for us to put the folded scooter in the boot.

This place has it all! Location, price, & service! The front desk staff was extremely helpful & friendly. When we arrived, we barely missed the last shuttle to the theme parks. Darn! But Universal studios is right down the street from the hotel. You can walk it, but its like a 10 or 15 minute walk. As the park is extremely large. But we opted to drive over to the park. The front desk understood, that we wanted to get to the park ASAP. So they said we could leave our bags there, & they'd hold our bags. Or we could come back after we done at the park. We chose the 2nd option. When returned they upgraded our room, because I was a Gold member. Sweet! The room is large enough to spread out and relax comfortably. The beds were perfect, I slept like a baby on them! The water for my bath, was nice & hot! Just how I like it, cuz I suffer from arthritis. Breakfast is good. They have a nice choice of items. The hot trays had scrambled eggs, turkey sausage links, & pancakes. Theres a make your own waffle station. Fruit, yogurt, pastries, and 3 kinds or cold cereals to choose from. Drinks are the usual coffee and decaf options. Orange, cranberrie, & apple are your juices. I personally LOVE this property! And I'd stay here in a heartbeat again. This place is WAY better then a Westin property that I'd stayed at in Ft. Lauderdale! Honestly I believe this Best Western, blew that place out of the water! Because of the convenience, price, and overall service I received! I highly recommend this place. Kudos to the staff, for treating me like family! You got a guaranteed repeat customer.

The room was nice enough. We were only there one night before a cruise. The breakfast had a great selection. The night desk desk however can use some training. Not only was he mean to my little niece but when we called for pillows he was nasty too. When my niece went and got the pillows she asked him is this the front desk. She is only 10 he was like what does it look like to you? Totally not necessary. Other than that employee everyone else was nice and helpful.

The hotel is in great location, close to fast food restaurants and shops. The staff is very helpful and professional. The rooms are very clean and the beds are really comfortable. The breakfast is really good and they give you a lots of options to choose from. Overall very good hotel.

The hotel is conveniently placed near Universal. The rooms are comfortable and I did not have any problems. The bathroom was clean, but the shower had some water stains? The staff are so so nice and helpful. The free breakfast is a plus and can't complain about it, it was good. The hotel also has a shuttle to the parks in Orlando but for Universal there is only two times for drop off and pick up, which was a little frustrating. There is no bar or restaurant in hotel, as expected, but there are some across the parking lot. Overall, very comfortable hotel.

I also stayed here 4 years ago, easy access to universal studios right down the street.The staff was very pleasant and helpful. It is an older hotel and The decor needs to be updated. The hotel does need to be remodel but the beds were comfortable. The shower wasn't that great. When we got there there was still water in the bathtub , told front desk the next morning and maintenance fixed the issue and didn't have any more issues. There is no bar in hotel but there is a sports bar across parking lot and the food was awesome! I would stay here again.

Great stay; nice room and amenities; very clean. Good free breakfast! We had a car accident one mile before we got to the hotel and the very friendly front desk hostess was sympathetic and offered me tea to "calm" me; how sweet and courteous.

While this hotel is ideally placed for the Universal Parks, it is in dire need of a refurbishment, as the rooms are dark and dingy. They are like something from about 1983. The breakfast is poor, served in canteen like conditions on plastic single use plates and cutlery (David Attenborough would condemn this immediately)! food quality is also poor - suggest you find the nearest IHOP! No bar, reception advises using the VERY expensive sports bar across the car park. Only plus point is nice guy on the concierge desk who can sort out any tickets etc for the parks, Kennedy Space centre etc. This hotel is supposed to be a Best Western premium product & charges as such. Poor value!

Overall a great place to stay. The free parking and other ammenities were a wel Breakfast was good, could be better, but welcome and FREE! overall hotel was clean but a bit dated carpet and furnishings. Staff was friendly and I will be staying here again.

there's a nice free breakfast buffet in the morning...and a free shuttle bus to and from Universal. (limited times..once in the morning...once in the evening. but why bother doing Universal if not for the whole day?) room was clean and the bed comfortable.

The hotyer and the services provided were more than good; the breakfat is limited but good; the ubication to the Universal Studios Park, outlets and other turistic points made of this hotel more than a good option

The in-hotel breakfast was great! They had a great variety for our family. Friendly staff at breakfast and at the front desk. Even though we were located on the first floor close to the front desk, our room was quiet. Cleanliness of the room could have been better. I wiped down the bathroom counter before using it and it was not very clean. Pool was dirty, but it had also rained that day, so maybe hadn't been cleaned due to that. Overall stay was good. I would recommend this hotel. Perfect if going to Universal as you are only a few minutes away. We were able to get around the area and Disney well with staying here. Restaurants in the same parking lot was nice too.

All was doing great, till a bug showed into my wife leg, it fell into the ground where i hit it with my shoe. I asked to the front desk to change the room , that she said should do, after 3 oclock, so i neede to leave the bags into the front desk till that. My only worries is that some disease it van bring if i was bitten...

As a seasoned Administrative Housekeeper, I was very impressed with the overall cleanliness of our room and the hotel in general. I generally do a quality control inspection of any room I plan to stay in. Everything was 100% perfect. Breakfast is very good and one of the best I have had. If I could find any complaint at all is that it doesn't do much for diabetics. Whole Wheat bread and bagels should be available as most diabetics don't eat white anything. Overall a perfect 10

There was blood on my pillows at check in and you could see the hall thru the locked door. When I told the front desk they did nothing. Very disappointed in this hotel. And I did the research on this hotel.

We loved how close this was to Universal but the hotel is showing it's age and the breakfast was cramped Did love the yogurt machine with toppings and REAL scrambled eggs. Our location was noisy, near a slamming stairwell door, so avoid rooms on the ends of the floors.

The rooms were quite satisfactory. The breakfast had hot meals including but not limited to scrambled eggs, sausages, waffles, etc.. (no bacon though). Not a 5 star but not 5 star pricing. Pool was not heated so it was a little on the cold side. Still highly recommended for its location, cleanliness, breakfast and internet speed.

This hotel is overrated. the breakfast wasn't fresh, is entirely based on frozen pre-cooked food. The coffee was awful. The a/c system was old and noisy. When the toilet was blocked the staff gave us a sink plunger to unblocked it ourselves. The day we checked out the lift was faulty, we had to move all our baggages till the first floor.

This was a nice hotel. Stayed here in order to attend a concert at Blues Live. The proximity to Universal was very good. IF only there wasn't so much traffic in Orlando. Room was nice and the internet speed was good.

While the room was nice enough, the a/c was hard to regulate. Seemed like it was off about 5 degrees warmer than reading. Also, a fan or some horrible noise ran constantly in the bathroom, which even with the door shut we could still hear. Did not sleep well at all!! Housekeeping could easily heard this noise and should have notified maintenance. We did not know about this noise earlier as we dropped our luggage and went for food and walked to City Walk, got back late.

The hotel is a great stay for people that are going to universal studios it is on walking distance takes about 15 to 20 minutes. The breakfast is decent some choices but not that many. Close to a starbucks and dinning posibilities.

I am so glad I chose Best Western to stay while visiting Universal Parks. Clean and comfortable are always my main criteria when giving a good review for a hotel. If they take care of those 2 things, then they rate at least 4 stars. Really nice front desk staff and housekeeping will get a 5th star every time. Thanks for a great trip.

I spent 5 days at this location from Dec 5-10, 2018. I enjoyed every moment of my stay. Once I arrived with my husband and a friend check in was easy. The beds are so comfy, the wifi was great in the room, the tv great flat screen,microwave and such a relaxing stay. The room was very comfortable and never heard any noise from the neighbors. I did stay on the 3rd floor which I enjoyed so you don't hear anything noise from upstairs. Breakfast was included with stay and was satisfying. The choice of eggs, turkey sausage, biscuits, waffle maker, pancakes, fruit such as apple , banana, oranges, juice, coffee, cereal, danish and yogurt. The hotel has a shuttle to Universal which was 1 mile away. We took advantage of that and sometime walked which was very convenient. Disney is about 15 miles away not a bad car ride. This is a great hotel and also nearby just across the parking lot is another restaurant, drug store, starbucks and a place to buy soveiers. So very convenient location. Will stay here again next time I plan to go to Universal/Disney.

We arrived late in the evening, yet the staff was friendly and helpful. The room was clean and the beds were comfortable. The continental breakfast had a lot of variety and the quality was fine. Not very far off I-4.

Great price close to universal studios Florida . The staff was great. The breakfast was good. Only a 5 minute drive to theme park. Rooms were clean and overall quiet. I cannot say enough on how great the staff was on check in and check out. Thank you

Decent hotel, ok rooms, boring and cheap breakfast, but great location if you are visiting the Universal parks. Walking time to the parks are about 15 minutes, and there are pedestrian walkway all the way.

Do not let the reasonable price fool you onto thinking that this is not luxury. I am so glad that I chose to stay here. From my first entrance the customer service was wonderful. Even the counter where they sell you discount tickets for doing a timeshare presentation had great customer service. (I will review the actual presentation separately. It was brutal.) The room was awesome. I didn't know about a free breakfast. So the most awesome part was the shuttle. I rode back and forth to universal for free. That's 25 dollars in parking that I saved and no traffic aggravation. If you are going to universal studios I definitely recommend this hotel.

We had an overnight stay at this hotel before we flew home from our vacation. A quick Uber ride took us to Universal and back. It was very convenient and only about 6 bucks each way. The Best Western staff were very helpful and super friendly and the room was great. We mostly stay at Best Western as we collect points and I have to say that this was the BEST breakfast we have had thus far. Hot, tasty and plentiful. The breakfast room attendant kept the place spotless and gave us such good customer service. Good job, folks.

In terms of location to universal this hotel is super convenient, there is two free shuttles there a day but we walked there and back and it was very easy to do. The price was fantastic for the location. The free breakfast was great, everything was hot and I felt they had a good variety(the make your own waffles was my favourite). We had a room with two queen beds and a sofa bed, I slept on the sofa bed-the sofa bed was awful I could feel the springs when I rolled over. We only had the maid clean our room after being there two days, she took our bathmat without replacing it(we did have a spare though) and took the towels which we had left on the hooks, even though we were happy to use those again. The same evening we noticed a bunch of tiny bugs under the lamp and phone between the two main beds, we killed about 20 ourselves then I went to reception and advised the issue and he gave me some spray to use which I had to return that same evening. The following morning I reported it to the reception lady as we wanted to spray the room again and she said someone would come during the day and sort it out. I also reported an issue with our shower tap leaking for them to look at fixing at same time. I'm not sure what they did but we did not see any more alive bugs after this day. The shower situation got worse though and two nights later we couldn't get the water to stop running so I called reception and she came and removed the tap and then after some small time we were told the maintenance man would replace the tap in the morning (we were also due to check out but keen to shower before our flight). They did give us some compensation for the shower. If it was not for the bugs I would rate this higher, but they definitely were not something we expected to see at a best western hotel.

The room was clean the beds were very comfortable the room was cold just how I like it. I slept like a baby. There was no noise. The coffee in the lobby was always hot. Friendly staff. Two thumbs up. Would definitely stay here again.

It was a great location, with a very good breakfast, courteous staff, comfortable bed, quiet room. Wireless for phones was great although internet was sporadic so my son was unable to do school homework.

It's been a few years since we stayed here. Now it's time for updating first the shower. Only the wall shower head and no hand held. Surely not enough electrical outlets to charge devices. We luckily brought a power strip! There's an outlet for the refrigerator and microwave. One for the tv. Another for the table lamp which has two outlets to plug stuff in. However there's no ports for charging cell phones or iPads. There's another behind the table where we plugged in the power strip. Times have changed as electronics have and we need more outlets. It is close to Universal. A walk would be ok but not after walking five or more miles for the day around Universal. The shuttle leaves twice in the morning and twice at night. There's a free full breakfast which is actually really tasty. I would stay here again, but only if they update the property. The rooms are clean except for the ceiling fan which is completely dusty with a thick layer of old dust. The staff is friendly. It's only the building that is not up to par. Please change the shower heads and add more outlets and device charge ports into the outlets and clean the ceiling fans.

The room was clean and beds very comfortable. Good hot breakfast for two preteen boys. The shuttle service is outstanding. We were there for two nights and would definitely stay there again. Just minutes from Universal.

This is by far the worst BW I've stayed in over several years. Barking dogs across the hall. Reported to front desk. Reply, with a shoulder shrug. Pool dirty with high humidity and intense heat. Crawling bugs in bathroom sink.

Stayed here for our trip to Universal Studios. Front desk staff very helpful. Great hot breakfast selection. Room was a little humid but other than that it was really a great stay. Shuttle to Universal very convenient. We opted to take a taxi back and it was only $5 plus tip since we were so close. Very quite the night we stayed.

My bf and I had a bad experience at another hotel that we decided to give up a free stay and come stay here...and boy what a difference in customer service. We really thanks the whole staff we encountered during our stay. You guys are rockstars! This was my second time staying at this best western and from now on it will be my only option to stay when we go to Orlando.

We travel to Universal very often as annual passholders, and in the fall we attend Halloween Horror Nights multiple times. Because of the frequency of our visits for Halloween (usually three weekends in a row), we look for quality off-site hotels to keep the costs reasonable. We chose Best Western Plus based on recommendations of other annual passholders. The lobby is clean and fresh, all the front desk employees we encountered were friendly and helpful. The elevator was a little rattle-y for our tastes and felt somewhat unstable, but we didn't actually have any problems with it. We had a 2 queen room on the 3rd floor and our room overlooked the parking lot/Ale House. Room was plenty spacious with a good sized mini fridge and a microwave. The first thing we noticed while unpacking was that the furniture was dusty. The small "dining" table, the tv stand, and the stand with fridge/microwave had a decent layer of dust, not a situation where that task was overlooked only once. We just wet a washcloth and wiped everything down ourselves, not a huge deal, but others would certainly find issue with it. The bathroom was good sized but the door didn't close well and I found a lot of hair on our bathroom floor. Again, I cleaned it up, but definitely not something I should have had to do. We spent the night in the parks and when we returned we noticed the room was a little humid. AC is definitely cold enough, but also quite wet feeling. Possibly because it is an older AC unit. Bed was comfortable. Pillows were small but fine. The next day we were out of the room for a few hours in the afternoon and our room was serviced while we were gone. Housekeeping came to the door when we were back and brought more towels just in case. Unfortunately we slept in both days and didn't get to experience the free breakfast so I can't comment on that (it ends at 10am). We were glad we had free parking and enjoyed being able to walk to Ale House for drinks/food. Also within the parking lot is a Starbucks and a Walgreens (with a liquor store). Our Lyft to Hard Rock Hotel (where we went for happy hour prior to walking to Halloween Horror nights) was only $6 and very easy - pretty much a straight shot across the street. We will stay here again for a very convenient, clean, and safe off-site option when we visit Universal.

Lost power and room had roaches by the fridge and walls the room was clean and service was good. We only stayed one night and lost power for an hour. They claimed the genarater was blown. The location was really close to the parks so that was a plus.

Good service and sufficient parking. Close to Universal Studios and 10 to 15 minutes from Disney Springs. The rooms are good and big, but traces of use. The air conditioning gave an unpleasant smell. We immediately received another room when reporting. They helped us with the move. Good service. The staff is very friendly and give you tips on how to travel to the parks.

When we first checked in we were assigned a room next to the laundry room on the first floor. We decided that it might be a little too noisy for us next to the laundry room so requested another room. The desk clerk was so courteous that she assigned us a room on the third floor. We were served breakfast daily for the four days we were there and the parks were so close that we could have walked to Universal Studios and to all restaurants that shared the same area the hotel was located. All in all this was a very good stay and the service was excellent! Every time we return to our room it was made up perfectly with fresh towels Etc. I would recommend this hotel. And by the way the breakfast was served hot such as scrambled eggs turkey and or pork sausage pancakes and or french toast. And the coffee for me was just right!

Although not perfect, The Best Western Plus Universal Inn is a bargain hunter's dream hotel. Although one would not expect anything out of the ordinary, I can say the staff is wonderful and the rooms are very clean. The only flaws (which I believe are small) is I feel the breakfast station needs more space as well as a faulty remote control in room 316. With those two small mentions, my stay was infallible and for the price would encourage anybody on a budget to book their stay here.

Not as pricy as other hotels within the park, free transportation to and from Universal Studios, free breakfast but the elevator was broke-down off and on throughout our stay and the hotel was a little dated but clean. I found the staff to be very helpful and friendly.

Melissa was rude and arguementative. When I told her that I had paid already she kept arguing that they don't charge. Smugly asked "well do you have the charge?" and had me pull up my arm charges to find it. When I showed it to her she disappeared without apologizing when who I assume was a manager (she never identified herself) came out to help. While she did help, she also proceeded to lecture me on a form that they never sent me, like it was my fault I didn't receive it. So, they pretty much lost my business and I wont be staying again.

Mixed reviews at this hotel before I booked but for the price it was spot on. Clean , tidy , room comfortable . Breakfast was great , plenty to chose from . Good location to a 24hr convenience store that sells eveything you could possibly want and close to a pub. 2 free shuttle buses that go to the park each morning , 7.45 and 10.25 and two back from the parks , 6.45 and 9pm. You can walk it in about 20 minutes but watch out for the many small lizards on the pathways . Would have been nice to have a later bus back but instead we had to walk it when we watched the late shows . There was the option of a cab but that was $25 plus tip. Very expensive for the distant . Would recommend this holiday to anyone visiting Orlando

This is a basic Best Western hotel, but was a great base for the last part of our holiday. We stayed for two nights before flying home. It is on the doorstep to Universal theme parks which was want we needed. The price is very good, but you get what you pay for. Breakfast is served in the foyer area which can be quite crowded, but food is good. Rooms were clean and staff were friendly.

It's nothing fancy but you get more than you pay for I stayed there for 3 nights The lobby is very simple nothing fancy as said before Check in was easy and quick The room was spacious and clean each had a private bath wgich was clean too Pool was nice and the breakfast was nice too but the breakfast area needs to be bigger Wifi was good and the staff were helpful and smiling It was bery close to universal studios and they have a free shuttle twice a day Many restaurants were around so it was very easy to get food anytime I would surely stay there again ????

Very close to Universal and there is a free shuttle. The room was clean and the staff were very friendly and accommodating. There are many delicious restaurants and a Walgreens within walking distance. The pool is small but nice. Definitely a great stay!

This has been a great base for a two week family holiday. Our intention was to stay here to access Universal Resort, SeaWorld, Aquatica, Discovery Cove and Busch Gardens. Universal City Walk is a 15 minute walk (25 minutes to Park Gates). We intended to use Ubbers a little but never needed to for Universal. There is a shuttle service twice a day but inevitably it doesn't always run when you want it to. We did use it a few times. Always late when we left hotel but always on time when it left the park. In terms of the other parks we used Ubber for Discovery Cove (early check in needed), I ride for SeaWorld and Aquatica (great service and two stops close to the hotel) and the free mears shuttle (from Universal) to Busch Gardens. There is a free shuttle bus to Seaworld but this stops at many other hotels. Staff were extra friendly and helpful. The rooms were clean and comfortable with air conditioning. The breakfast was good. Good selection of food and you can make your own fresh waffles. There is a Walgreens, Burger King and other food choices in the parking lot and surrounding areas. You can access coffee all day and there is a good sized fridge. The pool doesn't look great in the pictures but it's good enough for a dip when needed. We enjoyed our stay here and would recommend it.

Very impressed with our stay! This hotel is contemporary designed, very clean, and staff exceedingly positive and professional. Melissa at the front desk was just wonderful, listening to guests and brainstorming ideas to satisfy their needs. Ester was so pleasant and friendly, she made our mornings brighter! I didn't get his name, but the guy who was the activities coordinator at the 'transportation/ticket table,' was friendly and knowledgeable; providing great restaurants and rides at Universal! We used the shuttle for our second day at Universal, it was great not having to worry about traffic or pay another $22 for parking. Our shuttle driver in the morning was amazing, friendly and helpful! Breakfast was great, my daughter loved the chocolate chocolate chip waffles. The eggs and the French toast sticks were particularly delicious.

This hotel is super close to universal and you can even walk if don't want to wait for their free shuttles all the staff was really nice and attentive with our needs, we felt special ! they're super accommodating breakfast was very good and you have lots of restaurants within walking distance

This is one of the closer hotels to Universal besides the resorts. The average cost here is half of the resort costs. We are annual pass holders and wanted a more economical option for our overnight trips, which are about twice a week. This hotel is a little out of date but it is super clean! It has a lot of restaurants in the walking area and a free breakfast! We have made this our go-to hotel for Orlando!

We stayed here two nights to attend a show at the Amway Center. It's very clean close to almost everything you need, in fact the parking lot backs up to a Drug Store, A Restaurant (or two or three) Gas Station and a Couple of Pubs. It was very clean, the staff was top notch and very helpful. Rooms were nice size and clean, Beds were Firm and WELL KEPT. I always travel with my own pillow, so the little ones it the room didn't matter. The breakfast area was clean and well stocked BUT the food was close to being on the COOL Side, Had to NUKE it to warn it up. We had breakfast the first morning, but went to the Restaurant across the parking lot the next morning. Not worth the hassle of trying to find a seat and again finding everything almost cold. They say FREE Wireless High-speed Internet access, Well after almost three hours of trying to connect we gave up.......So If You Warn Up The Food and Fix The Internet I'll Give Ya FIVE (5) Stars

From check-in to check-out, service was timely and courteous. The room was spacious with all the amenities including a closet safe and free fast wi-fi. On the negative side, the courtesy transportation to Universal Studios was too limited as they only have morning service to the park and return in the evening. Also, the bathroom fixtures (esp. the tub) could use a refresh. Overall though, one of the better hotel choices in this area.

I stayed one night with my older son, before our return flight back to the New York City, The hotel was within walking distance of Universal Studios City Walk. I did walk with my son to Universal Studios City Walk, which had many restaurants, and shops. One stand out shop, was called VOODOO Donuts, it had a large assortment of donuts, priced from 1.50-3.00 each, There was also a chocolate candy shop and restaurant. As for the Best Western Hotel, the hotel was comfortable and well lit. As you enter the lobby, on the right side is the registration counter. The hotel staff were very friendly and welcoming. On the left side is a counter, where you can buy discount attraction tickets for Universal Studios, Disney World, Sea World, and other area attractions. To the left of the registration counter is a hallway that leads to a door that leads to an outdoor fenced in swimming pool. To the far left from the registration counter, is the breakfast area. There is a menu posted, that lists: coffee, orange juice, apple juice, scrambled eggs, sausages, self make waffles, bagels, bread, fresh yogurt dispensed from a machine, Our room was on the second floor. The room contained 2 queen size beds, microwave oven, refrigerator, television, desk, air conditioner, and a bathroom that contained a sink, toilet, and a shower/bath tub. The room was well kept, clean, and well lighted.

We wanted a place near Universal Studios. This fit the bill. The breakfast was yummy and plenty of hot food choices including my favorite, waffles! There's transportation to and from Universal. Times aren't always gtreat but how can one expect personalized service at a family hotel? We caught a cab home which wasn't much. I highky recommend,

We stayed at the Best Western Plus Universal to attend an event being held at the DoubleTree Conference Center. We just had to walk across the parking lot so convenience and value were perfect for an elderly couple on a budget.

we stay in this hotel 3 days, spending time at disneyland with kids, we had a nice time here, good breakfast, free wifi, nice pool. clean rooms. i will recomand this hotel. free shuttle to universal studios.

Hotel was clean! Fully booked, staff was friendly and the beds were comfortable! Only negative thing is pillows were half size. Breakfast was good. Food was fresh. Breakfast area was well attended and kept clean. Would gladly stay again.

This is an above average BW hotel in the Orlando Universal/Disney area. The staff was friendly and helpful. The rooms where up to date and clean. The beds and pillows where comfortable. The room was neat and clean with only minor repairs needed to make it a 5 star. The morning breakfast was hot and good for a free meal. The location to Universal park was excellent. The family only stayed here for one night as we were going to the Universal hotel the next day and found it to be a very good place to stay. I would stay here again for my next vacation stay.

We stayed here for one night as part two of our Universal trip (we stayed elsewhere for part one). It was a good fit for our family. The staff were attentive and helpful. The kids enjoyed the pool, and played with some other young guests. Standard hotel room with 2 queens, fridge, microwave, TV etc. Three things sold this hotel for me, and it is for these reasons I recommend it: 1. Fantastic free HOT breakfast with eggs and sausages (different hot menu each day). 2. It's walking distance to Universal. The shuttle times were inconvenient for us, so we walked. It was a pleasant 15-20 minute walk. There is a major road to cross, but construction on a foot bridge is under way. 3. It has free parking!

I arrived earlier than planned and they accommodated not only my early check in but made sure I had a ground floor room! The amenities in the area are great as well. Bar and Grill, drug store are within walking distance of the hotel

This is a standard, middle of the road kind of hotel. We were here for 5 nights in total. Breakfast is a huge plus. It was a help yourself buffet which consisted of scrambled egg, sausages (turkey and pork) and either pancakes or french toast (alternate days). It had 3 or 4 different cereals, a waffles maker, mini pastries and muffins, fruit, juices inc orange and apple, milk, coffee and cold water machine. The rooms are a bit dated but its only the decor, I wouldn't be bothered by this as long as its clean. There is air con in the rooms, and the bonus of a fridge and a microwave. There is a swimming pool but we did not use it as we had limited days to do the parks. There is a small corner in reception that has chocolate bars and drinks. It wasn't very well stocked but handy. Our room was cleaned and made up and fresh towels every day. The best thing about this hotel is the location in relation to Universal Studios. There is a shuttle bus at 7.45am. We only used it once in the morning as by the time if came and everybody got on, we would have walked it quicker. It is a 10mins walk. We didn't use the shuttle returning (there is 2 times which I can't quite remember) as we stayed until the parks closed. It is very safe to walk back at night, there was only me and my 13yr old daughter, lots of traffic around and people. I would recommend this hotel to friends.

We have visited this Best Western twice when going to Universal Studios Orlando. While it is pretty standard to the chain, with the 'enhanced' breakfast that the Plus line offers - the location makes a huge difference. The ability to walk or simply drive across the street to the parks is great - also nice to have shops and restaurants within easy walking distance and the area is definitely a little nicer than most of International Drive.

This is an average hotel for Best Western. The pros are great location, we walked every morning to Universal, restaurants basically in the same parking lot. The best thing about this hotel was the staff theywere very friendly and helpful. Breakfast was good. The cons, our room had a weird odor like some type of bug repellent lucky you went nose blind to it after a few minutes, the pool was small, the free shuttle bus morning times were not practical, we did ride it back in most evenings and BW was the first stop which was good because it was crowded.

Traveled w/ daughters to Universal. This hotel was surrounded by decent restaurants and shops. Breakfast had many tasty options. Room was quiet and clean. Only glitch was w/ shuttle to/from parks. The first was in AM going to park. I put our name on list the night before and were in lobby 5 minutes b4 scheduled time. The p/u time went by and I asked at counter to be told it had come and gone. I took Lyft, and hotel reimbursed me which was nice. Before we got in Lyft I asked counter where in park to meet shuttle back to hotel. Later, my family stood at designated spot for 1/2 hr- no shuttle. Again took Lyft but no reimbursement. Turns out shuttle was there just NO sign on bus and driver did not tell anyone what he was. That was day 1! Next day, got AM bus, but, again. somehow missed return shuttle! Parks are close enough that hardy souls can walk there, but we ended up taking Lyft to/from day 3. No airport transportation either. Other than that hotel is clean, breakfast plentiful, and located conveniently.

Overall ok for the money but I would look around a lot more before returning. Hotel is dated and all the things you would expect for that price in the area. Rooms ok. We wanted a location that we could walk to or have easy transportation to come and go. This is walking distance for us. It's about a mile each way but after a while coming and going after walking the parks is a bit much. We would typically hit the parks at opening, come back to the hotel during the afternoon and return to the parks in the evening to miss the crowds.You can walk down Vineland to the service entrance to the lowes portofino ride the boat and cut the walk in half although it's about the same time waiting for the boat. We did this on returns several nights. The shuttle was limited at best and highly unreliable so would not count on it at all. We stayed six nights and only one day did everyone who wanted to get on do so. The person at the shuttle desk, not a BW employee or service, was absolutely horrible. He would not check to see if they were going to send a shuttle, which sometimes they didn't, or if it was coming or full. We just wanted to know if we should wait or walk and he would not make a call to give us any info. Don't count on the shuttle. If you are ok with out it you will be ok. Housekeeping was also pretty poor for a long stay. They never came while we were out during the day and would either come late or call late asking if we needed service. We would usually just pick up any supplies we needed from them and they would never clean the room. I am sure this was not a coincidence and they know most people would do the same so intentionally make it late when you just want to chill, not vacate the room for cleaning. We are pretty easygoing so still did fine but if these things will bother you I would look some where else. There are several other places in the same area a little more money but I would look at them more carefully if we return for more then a night or two.

We were here to go to Universal for our 20th wedding anniversary. Beds were fairly comfortable. We were right by the elevator and it was extremely noisy. We made advanced reservations so I'm not sure why we were placed near the elevator, usually those are for walk-ins. We found bugs all over the tops of furniture. I had to throw away several things due to contamination before we saw them. Told the people at the front desk and they acknowledged that they had a problem and offered no apologies or to compensate for contaminated items. They burnt the french toast and the variety of other items was severely lacking. Very disappointed.

Would be a convenient walking location to Universal except that the construction made the first part of the walk very difficult. Once sidewalks are put in it will be nice. Decent free breakfast and clean room. Air conditioner was terribly LOUD and on our last morning four cleaning employees were hovering around the coffee area in breakfast dining room, and a huge cleaning cart parked right in front of elevator made navigation more difficult in an already tight area. There needs to be a break room for them as this was unacceptable.

Staff receives tons of calls as i seen for myself. Several times when i called in they seemed unfriendly i feel it was just an excess of calls all with same questions. Suggest an employee to assist with calls during high phone traffic times. Glad we stayed to find out circumstance. Clean hotel offering lots of amenities families on a budget need. Highly recommend.

The staff here was really friendly and helpful. Great location, with lots of amenities. And a short drive to Universal Studios. Plenty of dining choices within walking distance, which was nice because of all the construction driving was getting frustrating. Excellent breakfast included.

We stayed here overnight to go to the outlet mall before going to a cruise. It was very close to Universal and to the Premium Outlet! Room was clean, so was the bathroom. Friendly staff. Free hot breakfast! Overall, it was a good stay for our purpose.

Staff was very friendly and helpful. Easy drive to Universal. They have a free shuttle, but we did not use it as we wanted the freedom to leave when ready. It is within walking distance but at our age we did not want to try it. We were able to buy our Universal tickets at the hotel.

Very handy to Universal with free shuttle there at set times. Tons of food shops near by with Walgreens as well. Very comfortable with excellent service. Breakfast very good -- great selection. Couldn't fault it any way, Very good value.

Bed was a little soft but the room was very clean and had everything you would need for a short or long stay. Breakfast exceeded expectations. Plenty of choice. The air con unit was quite noisy but kept the room very cool overnight. The staff were very friendly and courteous. 10/10 would stay again!

We have stayed at the Best Western Universal in once before. I reviewed it highly, I have recommended to friends. Being Annual Pass Holders at Universal again, I had high hopes that this would be my go to place for affordable lodging when visiting park. I was WRONG! The place is still affordable, but the cleanliness and upkeep has gone down. The staff was downright terrible. Housekeeping shoved a cart in front of my wife to block her from elevator so she could use it. Had trouble with key cards and front desk blamed me for erasing them with cell phone. Asked for help with key card and couldn't find any staff that spoke English except for front desk. When I asked clerk to get my card working so I could check out of this H***Hole and told her I just might cancel a future reservation, she said "No problem, I'll cancel it now. We don't need you, we will rent the room". I got home, filed a complaint with Best Western Corporate and cancelled the reservation. Got another one right away. Never again.

A very nice hotel, very near to Universal (about a 15-20 minute walk), crossing 2 very busy roads. The hotel shares a parking lot with various other properties, however parking was not a problem at all. The hotel reception was lovely and very helpful, the hotel was clean and the beds very comfortable. We were woken at 5am with massive banging noises which was bins being emptied outside (not good). Overall a nice hotel which was excellent value for money - the breakfast was lovely too, hot scrambled eggs and sausage patties - yum.

My wife and I decided to go to Orlando for 10 days and figured we would give this hotel a try since we seem to have good luck with the best western chain. Hotel had lots of places to eat near by also a Walgreens. This hotel was easy to find. Room was on the bottom floor very clean. Breakfast each morning was great, front desk was pleasant. Very close walk to universal. Did use the pool a few times it was relaxing. Also had a two laundry machines on the second floor along with two dryers. FYI they only take credit card. The only downer with this hotel was the parking situation if you came back late you will have a very tough time finding a parking spot since they seem to share their driveway with other hotels and restaurants. Overall I was impressed and would stay here again for sure

great localization: It is near Universal, you can go walking! this hotel offers free shuttle transportation to SeaWorld, Universal Studios Orlando and more. Staff was friendly, breakfast was good, dining area looked clean. Our room was very nice and clean with 2 queen beds. The bathroom was good. I really have no complaints.

Location was good for an off-site hotel from Universal Orlando. Within the same parking lot there is a Millers Ale House with good food and reasonable prices for a family as well as a CVS for picking up whatever you may need. The room had a microwave and decent sized refrigerator. Only one half of the electrical outlet by the TV worked. You had to unplug the standing light to plug the TV in. The pillows are incredibly small and not firm at all. We stayed at the Best Western Lake Buena Vista just prior to the Universal Inn and their pillows were larger and there was one soft and one firmer pillow to choose from. The room was small. There was not enough room to be able to walk around the two queen beds with four suitcases in the room. We had no issues with this at the Best Western Lake Buena Vista and they were classified as the same type of room. Overall, I would stay here again. We were only in the room to sleep (and watch hockey playoffs!).

Great location and affordable price. Walking distance from Universal Studios. Several restaurants and fast food locations close to the hotel. You will enjoy your stay, clean rooms, free parking, free wifi, hot breakfast, and friendly staff.

i can say, price and location are great. a short walk (15 minutes) to both universal studios. breakfast is ok (eggs, sausage (one day turkey, other day pork), pancakes, waffles, great coffee and juices. for the price and the location everything is ok. the room was relly silent (only noise of air-condition) .... so we slept well ....

My adult family stayed 3 nights at the Best Western Universal Inn in Orlando in April 2018. Having been to the Universal Orlando Parks several times before, we wanted to be able to walk to the park from our hotel without parking in the Univer$al garage. We narrowed our search down to several hotels and settled on the Best Western Universal Inn. The Inn, depending on the traffic lights, was roughly a 15 minute walk from the Northside of Major Blvd and then down the Universal Blvd sidewalk until we hit the Valet Parking checkpoint entrance into Universal Orlando. The Universal Blvd sidewalk is nicely shaded and has a view of the Hard Rock café lagoon. Our hotel room was clean, quiet and roomy and the beds were comfortable. Our breakfast was included and had the typical BW fare enhanced by several hot food selections. I would have given out a 5 star rating except for two things. Parking is tight in front of the hotel. Once a spot opened up, we parked our car there for the duration of our stay. When we checked into the hotel about 10 pm, we asked the night manager some questions about getting to Universal and about the Hard Rock café entrance. In so many words he told us in a brusque manner that it wasn't his job to answer these questions and that we would have to wait for the day guy to get the answers we needed. (He did not say he didn't know the answers to our questions which would have been a different story). Given that this BW has Universal Inn in its name, I would have thought that all hotel employees would be team players in doling out Universal information to their guests or at least have a handout. That said, I would stay at this hotel again. I should note that there is a lot of highway work going on in the Universal area right now that our GPS had a hard time getting us to this hotel on Vineland Road (coming from WDW). Exits that used to exist don't seem to be there now. I would update your GPS maps to assure you have the latest info.

Great Location! Has shuttle to Universal & Seaworld and you can walk to Universal if you like. Restaurants are close and within walking distance. Hotel is clean & staff is friendly. Hot Breakfast is adequate with hot items, yogurt, fruits, cereals etc., and area is kept clean. Close to Camping World Stadium, 6 miles. Very convenient location. Have stayed there 2 times, and will stay there again, Will recommend to friends.

Great location, about a mile walk to Universal Studios. Free shuttle runs twice in the morning to the park, and twice in the evening back to the hotel. I don't think a taxi or Uber would be that expensive, because it is close. There is a Japanese steakhouse, Miller's Orlando Ale House, Golden Corral, Starbucks, Burger King and Walgreens in the same parking lot as the hotel. Once we parked the car we did not have to touch it, until it was time to go home. Free breakfast was nice. We have stayed here before, and we would stay here again.

We stayed for 3 nights as a family while in the Universal area before heading to Disney. Great hotel, good location, comfy room, good breakfast! The pool was also nice and clean and we enjoyed it one morning. We also loved that there were laundry facilities and were able to do a load before heading to the rest of our vacation. We would stay here again!

My family and I stayed here for 3 nights while visiting the nearby parks. The breakfast was great, the coffee was amazing, and the shower had so much pressure! Our rooms were clean and the staff was very friendly and helpful. I would not recommend buying your park tickets from the other desk in the lobby though. As we found out later, the price was already much higher than the park tickets at the gate. I guess you are buying convenience. We would highly recommend this hotel, and would stay here again. The Wifi worked for my husband and me, but my sister's Iphone would not connect.

Room 303 full of bed bugs. we stayed for 2 nights, 04/02/18 to 04/04/18 we had bites all over our bodies. I reported to professional business regulation office and the manager of the hotel, I am waiting for the report by hotel and the government office.

My friend and I stayed here for a couple of nights so we could go to the nearby theme parks. I gave this hotel 4 stars because it accomplished the task of being a place where we sleep at night and was close to where we wanted to go. Otherwise, I'd be leaning more towards giving it 3 stars. The room was clean. The breakfast was adequate. Parking was shared with another hotel and some stores, and I had just hoped I wouldn't get a ticket for not parking in a space that said "Best Western." I didn't so that worked out. I believe the hotel does need some updating however. The elevator shakes a bit, and the decor could be brought into this century. An annoying thing at this hotel is that the TVs are out of sync between audio and image. I don't know if this is a city of Orlando problem, or if the hotel itself has an outdated system. It was on every channel in the room and the channel the breakfast lounge TV was turned to. As others have mentioned, the roads around the area are under construction. GPS still will get you there even if it believes you took a wrong turn. The hotel staff was generally polite and helpful. However, the desk where you can sign up to get the Universal shuttle has one person staffing it in the daytime. I asked him what would be the best exit to get to Magic Kingdom at Disney (as I had read online there were a couple of different ways, and I figured someone from the area would know best). His answer - the Magic Kingdom exit! But it was the way he said it...as if I asked the most obvious question in the world. I gave him a look and explained I had heard there were multiple ways, and he then said the EPCOT exit was best as it was a shortcut through the Disney property. My friend took the shuttle to Universal, and she thought it was fine. However, note the times the shuttle comes by in the morning and in the evening to pick you up from the park. They only give two times in the morning! One is very early - before the parks even open - and the other is about an hour after the park opens! Figure out how you want to navigate that, especially perhaps if you have children with you. I don't know what she did for an hour over at Universal. This place is a place to sleep after a long day at the Orlando theme parks; it is sufficient for that.

This hotel was clean and comfy with a few amenities. Our stay was decent but was far from fancy. It was a moderate value so we did not have super high expectations. We did not receive any maid service so we did not get any fresh towels, etc, but our stay was short, so we made it work.

Room and common areas were clean and attractive. Convenient 20-minute walk to Universal (it's not that much farther from the entrance than some of Universal's parking spaces). And a good value for the price. Rating it 4 stars for the value, and I'd stay here again, but I could do without the “smile, you are being videotaped” signs. Seems like a property like this doesn't need them, so it diminishes the experience. Breakfast was adequate. Had the right stuff (eggs, meat, waffle, cereal, bagels, toast, coffee, juice) but not a particularly good version of any of it. Fitness room has one treadmill, one elliptical, one recumbent bike, one weight machine, plus dumbbells and a yoga mat. It was missing towels, wipes, and cups for the provided water when I was there. Staff was friendly and accommodating, so I could have probably obtained these. Near other hotels, 3 restaurants, a Starbucks, and a Walgreens without crossing the street. Overall, I'd be happy to stay here again.

I booked this based on the positive reviews and have to say I was disappointed. The only upsides to this motel are the Starbucks within walking distance and the proximity to airport and universal. The walk to universal is actually pretty far, took about 25-30 minutes. Hotel itself is not that clean, run down, uncomfortable beds, horrible shower with no water pressure. I hate to have to say but I would definitely not recommend and would not stay again. The price was good but I'd rather pay more for nicer amenities.

Spent four nights here during our Orlando Universal anniversary weekend. Good clean hotel with the most important things to me since when you're in Orlando you don't spend a lot of time in the hotel rooms. Great bed great shower good breakfast and a free shuttle to and from the theme parks.

The Room Was Good. Clean and Comfortable. The check in was the fastest and easiest check in we ever had. The breakfast was good with many choices, including hot items. We used the Shuttle to Universal Studios and it went very well. They were a little late in picking us up, but it was quick and very convenient. Highly recommend the shuttle, so as not to drive in the traffic and save on parking.

We lost our wallet in the swimming pool area later on, when we realized and went crazy, decided to ask at the lobby..... the lady reported that another guest returned it and for my surprise not only my documents were there but all the cash I had inside !!!! super !!!!!!!! very honest place and our stay was great !

Thus hotel is clean and the beds are ok. ( not a fan of harder beds) the price was great for the area with Universal Studios Florida across the street. Food in the same parking lot to include Starbucks. Lobby and guest services were great. If I have 1 bad thing to say is the breakfast seating is a little small. But for the price that is easily overlooked.

Although my stay at this hotel was not overall a bad experience, my lasting response to this hotel is that it should be avoided. I had a very early morning flight that I almost missed because of a late (1 hour late) wake-up call. While I can excuse them for this, as mistakes happen, I am still upset with them. I had prepared for my early morning flight by packing most everything the night before, but this didn't include my phone charger, as I was using it to charge my phone. With my late wake-up call I had one hour to drive to the airport, check in, go through security, and board my flight. In my rush to leave, I left my phone charger/cord in the room. I called to try and get it the next day, and they said sorry, but we didn't find this in your room. So basically someone stole it, or they are lying. Either way this is not a place that you want to stay. I also sent an email to best western customer support, but they did not respond. There are plenty of hotels in Orlando and elsewhere to select from, and with this experience, I will never choose Best Western.

During our stay with our Dutch Baseball team New Porks Baseball we visited Best Western Plus and it was a Homerun. Nice rooms and perfect pool combined with an All you can Eat Breakfast Buffet super 4 our team and a Great location in Orlando and The price is right So Another Great IDEA

Hotel was adequate for a one night stay. Service personnel were pleasant. Breakfast was good with the usual array of selections. Nothing fancy, but for the price it was a good deal. The location was good for a walk over to Universal Orlando which saves the hassle of driving there.

This is the third time we have stayed at this hotel. We enjoy it every time. Again, the staff was extremely pleasant and helpful. The check-in was accomplished with no problems. The room was clean and breakfast was varied everyday. We really enjoyed the turkey sausage. The location of the hotel was an easy walk to Universal Studios. The hotel does offer transportation to and from Universal but we enjoyed the walk.

My spouse and I had a great time at the Best Western Plus Universal location. The location of this BW Plus was only 1/2 mile from Universal Studios which is extremely convenient. The room we had, to include the bed, pillows and furniture was all very comfortable. Breakfast provided was a good mix of hot and cold choices that tasted very good and the hostess was very friendly and helpful. We both had no problem with the WIFI availability and easy to access and speedy. Check in and check out was friendly and fast. For the short time we stayed, we had an excellent time at the Best Western Plus Universal Inn.

My wife and I stayed here March 4 thru March 7 for our Spring Vacation! We loved it! We were able to walk to Universal Studios and Islands of Adventure! Hotel was quite and staff were very nice! A great place to stay in Orlando!

I stayed here with my son last year and we loved it. The place was clean with a fridge in the room and the beds were comfortable. We stayed here because we wanted a place with free breakfast and a free shuttle to Universal Studios.I'm always trying to find ways to save money on vacation. The breakfast was wonderful and the transfers were good as well.

Nice enough place, great for families. The decor was fun so you get the vibe of Disney or Universal. The staff was very helpful. We did find the A/C to be a little lower than we'd like and we were put in a handicap room so the shower was handheld. We has to ask for some blankets as we found it a little cold in the evening. The breakfast was better than most Best Western breakfasts we've tried. Be aware that Uber cannot find this hotel--text them what resturants it is behind to get picked up faster.

When searching for a hotel near Universal Orlando, I was a bit surprised how many charge for parking. Including the Doubletree that is within the same area as this Best Western. So I was very happy to find this Best Western at such an affordable price per night. Ended up staying 4 nights here and very comfortable the entire stay. Room was very quiet and came with a fridge and microwave that was perfect for leftovers. The breakfast was excellent, if a bit crowded, each morning to get us started. The process of renting a scooter here was a breeze. Two days we took the whole scooter to the room to charge and it fit right beside one queen bed next to an outlet. The other day we just took up the battery and left the scooter dismantled in the trunk of our rental car. The only negative is the temperature of the water in the shower. Never got very hot, but wasn't cold either. Odd though, because the water is hot in sink.

I read reviews of every hotel I might stay in so I know what to look for and what is important to me. This hotel looks 10x times better in person on the inside lobby area than in pictures you'll see. The staff was okay one person a man he kinda had a Jamaican accent was really awesome!! Breakfast was good if you aren't picky, the french toast to be honest looked horrible but if they added bacon to the menu that would be great. The breakfast attendants were nice ladies. The elevator is sketchy granted it is not a young hotel it just makes weird noises but it does the job. The room was good very spacious!! We had an issue 20 mins in with the TV but it fixed in no time. The wifi was awesome. The beds were very comfy, The bathroom was clean and even though was a little rust in the tub by the rim it was fine because it is old. Wished we knew all the ice was on the second floor when we checked in cause we had to go on a mission to seek Ice. The BIGGEST problem is parking, which in my mind is sort of uncontrollable when next to another hotel and behind several restaurants but if they use the grass area behind the hotel that could be parking. Overall close to universal not a long walk or Uber, walking distance to lots of restaurants gas station and Walgreens.

Great location walkable if needed. They offer bus transportation at two times there and back. Price was reasonable, comfortable and clean. Breakfast also included. Get rid of dumb resort fees. Terrible practice by hotels! Be up front with your guests and charge rate upfront, without hidden fees.

About 2 miles from Universal. Everyone working there was extremely pleasant and helpful but they can't change the place. The room was "tight" but not the end of the world. The shower faucet was not working properly and difficult to get the proper water temperature. The TV remote was broken and the batteries kept falling out making it almost impossible to operate the TV. We needed heat (cold nights) but the heater in the room did not work. The hotel manager did give us a portable heater but the room heater was either never looked at or not repairable since it was not fixed before we left. The one elevator they have broke down the 2nd day of our 3 day stay and we had to drag our luggage down 6 separate flights of stairs. For $100+ a night I do expect better.

Hotel was good, good location near Universal, you could walk, but we chose to drive, as you need to cross a major highway and it's about a mile. Room was clean, breakfast was good and convenient, son loved the fresh hot waffles. My only complaint was noise. There was a loud noise from some sort of machinery (not the elevator) that went off about every 1/2 hour or so, I must have gotten used to it eventually because I was able to go to sleep, however at about 4:30 am there was loud noises from what I am assuming was a garbage truck and some sort of other trucks beeping and backing up and that was annoying as it woke me up and I couldn't get back to sleep. Other than that I would recommend this hotel, but not the rooms in the front over the lobby, not sure if the rooms in the back were any better!

Visiting my daughter's in laws for the holiday and too many at the household, so we needed to just spend the night. The place was conveniently located. Booked online from my phone with no problems. Received confirmation right away. We checked in very late and had no problem with friendly staff. Room in great shape, comfy beds, plenty of pillows. Very nice stay.

After a week of cruising we wanted to end our vacation with a day at Universal before heading home. The hotel is an ideal choice that is within walking distance of the park and reasonably priced. The hotel offers a free shuttle on a fixed schedule but we decided to take the 15 - 20 min walk instead. The free breakfast is standard but convenient. This is an older hotel with a bright modern looking lobby and relatively large rooms. Bathrooms are roomy with newish fixtures. The negatives... The bed was lumpy along with terrible small lumpy (square-ish) pillows. This is RARE for a Best Western Plus (?). There was also some mold areas on the tile around the tub. Our black out drapes were coming down (one panel had broken hooks). I don't know if this applies to all rooms but the window is not designed to open ( 3 floor). I much prefer to open a window a crack at night rather then listen to a noisy air conditioner/fan all night. Bonus: There are a couple of restaurants, plus a Burger King, a Starbucks, and Walgreens across the parking lot and a McDonalds 2 long blocks from hotel.

Do not try to use a gps to find this hotel as the roads all around are under construction. Be warned that the elevator groans and shakes as it goes up and down. The room was ok just a basic one. We will not stay there again, will find one closer to the airport

The hotel is well located near the Universal entrance, with restaurants and a Walgreens on the same parking lot. The breakfast service is good, and the front desk staff are friendly and helpful. The positives end there. The shuttle service is not convenient - you can choose 7:45am, which gets you to the park an hour before it opens, or you can choose 10:30am and arrive almost two hours after park opening. If you want to get to the park anytime between there, plan on a $10 uber ride. The rooms are tired. They are dimly lit, a la 1987, and the paint and carpet need replacing. The sofas are incredibly uncomfortable - our underweight 8 yr old complained, never mind a heavier teen or adult trying to sleep on it. The sofa is nowhere near the tv, so why not replace it with a daybed or bunks? One other clear sign that the rooms are dated is the severe lack of access to working outlets for plugging in phone chargers, etc. The outlet between the tv and the mini fridge was already overloaded with about five plugs, and there was no access to an outlet by the nightstand - beware, those who travel with a cpap or similar device requiring bedside power. We located one available outlet under the desk, and one under the curtains next to the a/c unit. With three adults and a teenager wanting to charge phones, this is not good. Never mind a business traveler who might need to use a laptop and charge a phone while sitting at the desk, or anyone who wants to charge their phone next to the bed so they can use the alarm. The rooms were clean, although the hallway carpets needed shampooing. There were spots in the carpet from previous stains being removed, which one expects in a kid-centric touristy area hotel, but the carpet was also worn and faded, and needs replacing. Bring socks or slippers.

Stayed here four nights with two teenagers and chose it purely due to its access to Universal Studios. We purchased a three day dual park ticket and got two days free. We booked a family room with two queen beds and a sofa breakfast included. Free car parking. 15 minute walk to Universal Studios. Easy paved walk not a lot a sun protection and it gets hot. Close 3 minute walk across the car park to a supermarket, Starbucks and a few different restaurants. Check in was straightforward. Comprehensive and helpful services desk put us into Boggy Creek Airboat Tours about a 35 minute drive from the motel. Well worthwhile. Good size room, clean with good amenities. Included breakfast was a good way to start the day. Waffles were the winners. Ability to come a go as we pleased back and forth from Universal made this motel a winner for us. Check out went smoothly, staff friendly and helpful throughout our visit. We would stay here again.

The hotel is close to Universal and at a very good cost, however it is a bit date. Our stay overall was good. Staff was very nice and attentive, but the rooms were a bit dated and slightly musty. I wouldn't recommend a long term stay (we stayed 1 night), but it is a good cheap option for a shorter stay.

Nice, clean, modern-looking hotel. Conveniently located. The hot breakfast was wonderful. Staff was friendly and helpful. Express checkout was seamless. Will definitely stay again when I'm in the area.

Front desk was very helpful with check in and room was ready a little early! If Universal Studio is your thing it is right across the street, you can walk or take shuttle. No shuttle to Disney, but location was not far, maybe 10 miles. you can also get Tickets in the Lobby of hotel, which was helpful. Restaurants close Too! That was really nice.

Clean and spacious rooms hot breakfast included with delicious waffles location >>>> amazing, everything you need in a walking distance.....even universal 20 min walk ( but they do have free shuttle in the morning) The staff is super attentive and professional. I will come back for sure and recommend this Best Western!

The furniture is very outdated and rooms are small. The television was the smallest we've had in any hotel. The hallway noise is terrible. When a guest shut there door it slams and can be heard all over the floor. There was no coffee or sugar in the room and we had to go to the front desk to get it. The staff was very friendly. The breakfast was average, but they do have a decent selection.

Stayed 5 nights for a Universal Orlando trip. Hotel is super close to parks. Staff was very, very kind and helpful. Rooms could use updating and the pool is a little small, but great value for the price per night.

I picked this Hotel on the fly just minutes before arriving. I knew it was a Best Western which are usually pretty good, I knew it was less than a mile from Universal (my final destination) and we were getting a fantastic price. I was very surprised and happy to find that the hotel is either new or has been recently updated because everything from the lobby to the hallways to the rooms was very nice, clean and modern. Plenty of towels, clean sheets, plenty of soap with decent sized bars not the ones that disappear in your hands 5 minutes into your shower. There is plenty of free parking, free wi-fi, free hot breakfast with Eggs, waffles, cereals, fruits, breads, juices and coffee until 10AM.. There is a little self service market downstairs with everything including microwavable stuff like pizza's and hot pockets, open all night. Everyone from the staff that I encountered from the front desk to the restaurant were pleasant, effecient and courteous.The hotel is in a nice area and there are other hotels (Marriott, etc.) in the same complex as well as a Starbucks near by, and as I mentioned less than 5 minutes from Universal Studios and Universal Walk. I would definitely recommend this hotel and would stay here again in a heartbeat.

Clean friendly hotel. Staff was very good. All services were excellent. Breakfast was plenty full, and the area was kept very clean. Room was nice. Bed very comfortable. It rained our last night there and some water came in through the A/C unit and got some the the carpet and some of our clothes wet.But the staff dried them for us. The toilet stopped up twice. But overall I was satisfied, and would stay there again. Check out took about a minute. and they did print me a receipt .

My company prepaid for my room and was not able to check in without some authorization that wasn't brought up til I got there at 9 pm after a day full of driving. Would've been stranded looking for a place to stay if it wasn't for a coworker being able to get my room.

The air conditioning was very loud but worked well. There was some black mould under the soap holder in the shower/tub.Could only see it when taking a bath.We stayed six nights I do not think they changed the sheets. The towels were great.

Everything went as planned. Nice place to stay with friendly staff. Breakfast was excellent. Great location. Within walking distance of restaurants, shops, and stores. I will definitely come back to the Best Western Plus Universal Inn located in Orlando Florida.

The hotel is ideally situated, just 20 mins from Disney's Animal Kingdom. The staff is very courteous and knowledgeable and the compound as well as the rooms are well kept and clean at all times. Convenient self parking and great service from the in house deli as well. All round, great experience. Will definitely recommend.

Not the best/worst Best Western we have ever stayed in. The staff was nice. The building has been here a while. The elevator is clunky, but there. Our room was ok, but a strand of hair on the pillow was a surprise. I would not rate the housekeeping very highly. If it was not for the easy access to Universal Studios, we wouldn't have stayed here. I don't know how this is a Best Western “Plus”.

Our family of 6 stayed here prior to leaving on a cruise. Great location for Universal theme parks as it is an easy walk there. There are restaurants and shops nearby. Hotel was clean, comfortable and the staff was great!

Parking spaces are limited because the hotel shares a parking lot with other places but other then that we loved our stay! It was very close to universal studios and it took us like 20 minutes to get to Disney! Staff was friendly. The room fit our big family perfectly.

Breakfast and Staff were excellent, and room was comfortable. I highly recommend this location as well. It is centrally located and has restaurants and stores within walking distance. A Golden Corral, Millers Ale House, and a Walgreen's all in the same parking lot.

We recently stayed at the Best Western Universal Inn for four nights while in the Orlando area. The location is very close to the Universal theme parks, about 6 minutes drive away, there are plenty of dinning options and a Walgreens within a 2 minute walk from the hotel too Our room was clean, quite and comfortable, check in was quick & easy and the daily complimentary breakfast was pretty decent too. We got a great rate using CAA/AAA and would definitely consider staying here again on future visits to Orlando

Two incidents made our stay unpleasant. 1st there were no towels when we arrived at our room. I had to go to the reception to get them. 2nd we woke to the fire alarm at 2 am. A guest was smoking on our floor.

If you are trying to be close to Universal Studios but are budget-minded, this is a great hotel. Free parking, free breakfast, free shuttle to the parks. We never used the shuttle as we had someone with a scooter (we just walked to the parks each day). Clean hotel, friendly staff, and someone to help you with local attractions. Nothing fancy, but clean and safe. There are restaurants that share the same parking lot as well as a Walgreens to make grab food, snacks, water bottles, etc simple. They also have a small store in the Inn with these items.

Toilet and heater were broke. All the staff was rude, except one lady we talked to. She was the blonde at front desk. The male was rude and told me to park next door because i couldn't find a parking spot.

We wanted to go to Halloween Horror Nights, but didn't want to stay on property. My wife researched and found this property. We would consider it within walking distance to the park. We did cross a busy road, but worth the parking fee savings nonetheless. The hotel was in great shape and the staff was very friendly and accommodating. The breakfast was nice. Would use again if in the area.

Great location, clean rooms, friendly staff, good breakfast options. Convenient to Universal Studios. Hotel shuttle is not as convenient as Universal Super Shuttle, but is also within a 10 minute walk to entrance to park.

rooms are completly outdated no charging ports or even wall plugs to charge your phone. air conditioner barley cooled..Leaked water all on the carpet by air conditioner entire time I was there soaking wet

Great hotel, needs more handicap spaces closer to the entrance, staff are very friendly and helpful. Location to my favorite parks are minutes away, many great restaurants very close by. Overall for the great deals and location of this hotel I will come back again and again.

Really like to stay at Best Western Universal Inn, good price, good location, free parking, free breakfast, free internet (not huge high speed but works fine for some Netflix streaming). Everyone in the front desk I talked with are very helpful all of them speaks spanish so if you´re not a native english speaker you will be understood in Spanish as well and I can bet they have someone that can speak a little portuguese as well. Free to ship items from Amazon for instance to the hotel so you can make online purchases and they will hold the items for you. Very close to universal and in a very good location with restaurants at walking distance where you can have some beer and not worry about DUI ! ;) I do recommend to everyone.

My husband and I checked in after 10 pm and from the moment we checked in the staff (Marina at the front desk) was so kind and helpful evening offering us hot cocoa (because we are not coffee drinkers. The room was wonderful, clean, spacious. The bed was so comfy. I recommend everyone stay at Best Western. They are the Best.

We arrived at this location late Wednesday evening Aug 23, 2017, for a family vacation. Adjusted the AC and pretty much went straight to bed, long day driving. Out early the next day and after returning to the room that evening we noticed the AC didn't seem to be functioning properly but again went to bed. Woke up sweating due to how hot it was in the room and spoke with the front desk first thing Friday morning and voiced our issues. Was told they would check it and make repairs. Long story short we slept in the sauna for 2 more nights. Spoke to the front desk again when checking out, same clerk I reported the problem to acted as if she had no clue until I advised her that I reported it to her and pointed to the date book she wrote the complaint and our room number in and she turned right to it. All I got was "I'm sorry did they not come fix it?". Final result was we got 10% off our bill, wasn't enough in my opinion, but still very disappointed with the conditions and the staffs attention to the matter.

We were a group of 24 people and stayed here for 3 days the staff was courteous and helpful. The rooms clean and organised. comfortable beds and a balcony to add on a view to the pool. Long corridors and some interconnecting rooms. Overall a nice stay with easy accessibility to all major attractions.

The hotel was very suitable to our needs: clean, reasonable price, excellent breakfast for a morning kickstart, close to the venue, and helpful and knowledgeable staff. [Note: "Excellent" has to be reserved for a higher priced facility.]

We have stayed in the hotel for 7 nights in the second half of August ( family of 5). The hotel is not fancy but close to Universal ( 15 min walk but they have shuttles too). Next to a food court and supermarkets. There is a very big outlet center near by with most of the favorite brands. The staff is very nice the beds are good. It was clean and functioning ( not fancy or very new). Worth the money.

Excellent accommodations, only a block away from Universal Studios. Free breakfast, shuttle bus to the parks and good restaurants on the same block. The rooms were clean, staff was very attentive. Overall a solid place.

This Best Western was very nicely decorated and spaciously accommodating for the large flow of guests. (I would also like to add that Universal Orlando was within walking distance to the motel in addition to a shuttle that was offered if you did not want to drive, otherwise, the parking fee is $20 in the parking garage at Universal.) Upon checking in, the counter attendant was very friendly and processed our reservation both professionally and with a smile . The room was very clean and modern with newer carpeting and furnishings, tastefully decorated, had a larger bathroom, refrigerator, microwave, and all of the normal amenities in a room. The beds were very comfortable with 4 pillows to each bed. Sleeping was not a problem! Breakfast included sausage links, scrambled eggs, French toast sticks, waffles, biscuits and gravy, a yogurt machine with toppings, fruit, cereal, breads and muffins coffee, milk, and juices. It was all very fresh and delicious, and the breakfast attendant was always on her toes with a smile keeping everything replenished. There was a representative located in the lobby with information, coupons, tickets, and maps to many of the attractions . This came in very handy when we had a snafu with our plans one day. He was also very accommodating with ideas on how to spend the day! At the end of the day, we jumped in the outside swimming pool and the water temperature was perfect!!! I highly recommend this motel for your stay in Orlando. It was also very equitably priced for the area.

By the price you pay, this hotel offers much more than I ever could expect Clean rooms, excellent location, staff super attentive, polite, helpful and always smiling, great breakfast >>> I felt like my home! Just keep in mind, If you want a perfect place PAY for it Just compliments for Best Western so far!!! Loved it

Great location to walk to Universal - however the optional transportation to Universal isn't worth it (not enough times available). Pool was dirty. Outlets were loose (plugs kept falling out). Exercise room was EXTREMELY HOT. Bed next to air conditioner very cold - hard to level out the coldness in the room

The people behind the desk don't care about their guests. My lost luggage was deliverd to them from the airport with my name and tel number on it on july 14th, and they haven't even informed me about the delivery so in ingnorance I checked out july 15th without my luggage and it was only on july 21st when I was in Key west, that I was informed via my home counrty that they had my luggage. This is incompetence and bad will. A customer caring person should give a call to the owner of the luggage. The guests are only cash providers and numbers; Nothing else.

We were pleasantly surprised by how nice the hotel was for the low price we paid. The breakfast was as good as advertised. The only complaint was there were not enough tables for breakfast and there was a sign that said we could not take the food to our rooms, so my husband and I and our four children had to stand around the ends of the counters to have a place to eat. We would definitely stay here again.

Me and my family had a great stay at this hotel. Restaurants within walking diatance. Super close to Universal park. Great free shuttle service to/from the parks. Good breakfast included with hot pankages and waffles.

We had a great experience at the Best Western. The hotel was clean and in a safe area. It was right across from the Universal Studios parking garage. It was easy to find and close to restaurants and other shops. It was a 15 minute walk to the park which saved us $20 a day for parking fees. The free breakfast was very good. We never had trouble finding seating for breakfast. They had shuttles to the parks but we did not use them. The staff was extremely nice and very willing to help. I would definitely stay here again.

great location near everything grocery, restaurants and theme parks, great breakfast, large rooms, excellent shuttle service, whole family loved it. Very clean and has convenient laundry facilities inside !

We just returned from our first trip to Universal Studios Orlando, and this hotel. The location is great. It is just across the street from the main road entrance to Universal. You can walk to the park, but it is still a little hike in 90+ weather. The parking garage for Universal is less than a mile away. There is a shuttle to the park from the hotel, but because our schedule was different than it we never could use it. The hotel it's self is comfortable, and freindly. The staff was helpful, and both check-in and out were smooth. The room was large, and we needed this for a family of five. There were two queens and a pull out sofa in this room. The beds were mostly comfortable, except for the pillows. They were hard and lumpy (bring your own), they need to be updated. The biggest issue was with the A/C. It worked well, but it blew directly on to the bed closest to the unit without any way of diverting the air. This made for a very cold sleep for anyone in that bed. It is just a poor set up on the location of the bed and A/C unit. I raised the filters in the unit up to divert the air upward, and that helped the situation. Overall the room was clean and comfortable. The free breakfast was good and plentiful. The food was fresh and the young lady who took care of it made every feel welcomed. She took the time each morning to say hello to me, and ask if there was anything that she could do for me. There are a good number of choices at the breakfast, so you have no reason to go hungry. I booked this hotel directly through Best Western to get the best rate. The rate was les than some of the popular booking sites. I also took advantage of the current promotion through using my AAA membership, and will receive $20 Best Western gift cards for each night of our stay. No AAA members will only get $10 per night. Nice place to stay, close to Universal, big rooms, good breakfast. Would stay here again.

Loved the location and rooms were nice and clean. Breakfast was excellent. The lobby was welcoming and the staff was very friendly. I recommend families to use this hotel!!! We will defiantly be back!!!

Great Hotel friendly staff clean rooms. Nice breakfast. Close to Universal Studios walk or take shuttle. Restaurants close and other stores. would stay here again. price was right Twenty minute drive to Disney world. sea world close

Upon check-in we noticed the room was not cooling off quite as quickly, and comfortably as we would have liked. The clerk gave us the fan she was using for her own comfort immediately, and allowed us to get the kind of rest we needed after a long day at Universal Studios.

The hotel is a bit dated but the staff and amenities are excellent. Very good breakfast with several staff always on hand. Great location within walking distance to Universal Studios. Close to International Drive. Excellent staff. The internet wasn't working and the hotel staff called their help center who talked to me and fixed the problem. No more internet problems from then on.

The hotel staff as very pleasant. The breakfast was extremely good. While other hotels offer a continental breakfast usually, best western provided a hot meal. We had fruits, eggs, pancakes and waffles and yogurt. There was also eggs and sausages which I did not partake of. I did not have time to use the pool. The hotel is in an extremely good location with many restaurants across the street It was about 20 minutes from Epcot. However, it is closer to Universal and Magic Kingdom. They offer a shuttle bus to to and from those two parks several times a day at no charge.

Very happy to have spent 11 nights in a hotel that felt home . We recommend this hotel which was reasonably priced. The staff is always smiling and very helpful. We hope to return if we visit Orlando again .

We stayed at this hotel just before March break. We were able to walk to universal studios. There are stores & restaurants near by. Breakfast was adequate. Parking was available, but the lot was pretty full due to a fish show.

Awesome hotel with helpful staff and Fantastic breakfast. Beds and showers could use an update but everything was clean and up to typical Best Western quality. No better hotel for the price in the area. You will not be disappointed

Well placed for Universal. Hotel provides free shuttle. Easy access to I4 and other parts of Orlando. Pool is pleasant but limited sitting area. Bathrooms well kept and ample towels etc Breakfast more than sufficient for hungry teenagers

Nice big spacious room. There's a safe in the room, but you can't use it since battery is low. House keeper won't replace the ice bucket bag. The hotel is really outdated, the power outlets are along the wall and the space between the walls and bed are so far apart, charging devices on the floor. No power outlets are conveniently near the bed or table. Complimentary breakfast 7-10, not the best selection provided. The attendant at the dining isn't the friendliest beware. They shut down everything before 10.

The check-in process was a breeze and the front desk staff were great. Our room was good. We did have a few issues but were taken care of. The breakfast included made things easy in the morning before we all took off to the parks. Shuttle service available and was reliable. Did take an Uber a could of times due to our extended time at the parks. Hotel was close to Universal studios and made for quick travel times.

The room was pretty nice except the fan in the bathroom did not work. The pillows were not very comfortable either the bed quality was so so. the appearance of the room was very nice and it was a very easy check in. The hotel was very convenient to Universal Studios.

Overall very good quality for the price. But don't purchase tickets for Universal or anything else in the hotel, no matter what the guy is telling you, you'll pay less on the web or at the theme park entrance. Hotel is clean and breakfast is OK. Highly recommended.

No issues, stayed there after Disney world as a layover to drive home. Very close to Universal Studios and has shuttling. Pool looked nice, did not have time to experience. Very nice sized room and friendly staff.

We booked way back in January for our summer trip over the phone and they were very helpful and everything went as arranged. The desk staff was super friendly and fun to chat with. Breakfast was good and the make it yourself waffles were very good. Thank You and I recommend this hotel to anyone headed to Universal.

The best staff and customer service we have ever had. Everyone went out of their way to make our stay great. Ester was a fabulous hostess in the breakfast area and exceeded our expectations. Thanks all

Good location, can walk to Universal City Walk, Islands of Adventure, and Studios. Has free complete breakfast and shuttle service to and from Universal Parks. There is a Walgreens, Starbucks, Golden Corral, Kobe Steak House, Gift Shop just a walk across the parking lot. The hotel lobby is very welcoming, has a nice modern update look as do the guest rooms. Clean environment. Good location for family and friends.

Nice hotel in a great location for Universal Studios (within walking distance). Hotel has an adequate breakfast and a shuttle that runs 2 times in the morning and 2times in the evening. The staff was very pleasant and helpful. There are restaurants, a Walgreens and a Starbucks in the same lot as the hotel. Overall...a good place to stay.

I chose this hotel to be close to Universal Studios. I was surprised at the lack of quality. The bed provided was horrible. I felt like I hadn't slept at all the next morning. The breakfast choices were poor and the sausage tasted extremely bad. I moved to a different hotel after one night's stay.

We've stayed at the Best Western Plus Universal Inn twice now when in Orlando to attend a church-planters conference at nearby First Baptist Church. The property is fine. Breakfast is the usual hotel fare. There's a Starbucks within easy walking distance and a pool for cooling off at the end of the day. My low rating is because I left three items of clothing behind, having neglected to check the closet as we were packing and leaving. When I realized this, two days later, I didn't worry. I'd done this once before and, when I called, that hotel had simply shipped my left-behind clothes to me. Not so here. The person who took my call said she'd check with housekeeping and lost-and-found. She called back to say, "No, we didn't find them." That means either the housekeeper (whom I tipped all three days) didn't check the closet and a subsequent guest took my clothes or the housekeeper took them. I snail-mailed a letter to the manager to apprise him or her of what had happened and didn't receive a response. Had I received a response to my letter, I wouldn't be writing this review. I know that no one can prevent every bad occurrence at a business this size. But a response and perhaps an apology would have been nice. You probably won't have this experience -- you're probably more careful than I. But I wanted to note this somewhere.

Eating breakfast at the hotel can save you money. The Trolley is located near the hotel. Trolley will take you to various location shop, eat and amusement park. You don't have to rent a car or take Uber. Great location!

If you want a relatively cheap hotel to visit Universal Orlando this is ideal as its right opposite the parks entrance! Overall it looks a little tired and is maybe showing its age, however it is a very clean hotel with pleasant staff and is decent value for money, free breakfast is a good start to the day too.

The hotel staff are professional, friendly and always ready with a smile and information. Rooms are clean and beds are comfortable, breakfast is free and as good as can be for a group of people. The variety is wide and choices are plenty.

Perfect for a few nights when visiting Universal if you are like me and want to spend most of your time at the parks. That's not a knock on the hotel at all. Room was clean and service excellent, offering exactly what you should expect from a hotel of this type: a good night sleep in a clean room. Unlike other nearby hotels there is no bogus resort or parking fee. Definitely within walking distance of the park in my opinion, so save a few bucks and have a short peaceful walk instead!

The shuttle to the Universal Resort is a joke (only runs twice a day to the park (over an hour before park opens and 2 hours after it opens). BUT it's only a .8 mile walk to City Walk from the hotel door. It's a pleasant walk, you do have to cross two large roads but there are crosswalks and it was easy to cross. Rooms were clean. Breakfast was iffy, not fully cooked biscuits, the sausage gravy was terrible, but other stuff was okay.

The hotel was very clean, had all the amenities and is very convenient to Universal Studios. They even have a shuttle, if needed. My daughter forgot a razor and toothbrush, and they happily provided them for her. The staff was very friendly.

Great hotel for your stay in Orlando. It is accross the street from universall studio's theme park (10 min walk ) and about a 20 min drive to the Disney parcs. Hotel is located near International Drive with all its shops,bars,restaurants and the premium outlet shopping centers. The hotel offers a great breakfast buffet in the Morning. Unfortunately the hotel doesn't have a restaurant to have dinner. There is a small pool area and a small gym where you can relax or workout. This hotel is a great base for your trip to Orlando.

In order to attend a funeral for a dear friend's mom, I booked this hotel for my wife based on TripAdvisor reviews, location, and cost. More hubby points in the account. Here's what she told me: A, it was easy to find. B, restaurants were within walking distance. C, the staff was friendly and helpful. D, the rooms were very clean and well cared for. My wife was left a form where you could request which cleaning services you needed for the next day. E, she felt safe. F, the room was affordable and a real value. She's not one for sending motel room pictures. She sent 3, thanking me for picking the hotel and remarking about the quality of her room. The Shuttle to Universal had her thinking about another stay. This evening at dinner I was "encouraged" to leave this review so the staff would know their efforts were recognized.

This was a very nice hotel and convenient to both Disney and Universal. Plenty of restaurants near by including some night life. Do be careful though, while we were there someone had left a backpack in the backseat of their car and it the passenger side windows were busted out both front and back and it happened between 7 and 9 am.

We stayed here for our Universal trip and it worked out great. We got the two day two park hopper pass through AAA which saved about $15 per ticket and it came with two extra days which we took advantage. The hotel is about 1 mile from Universal so we enjoyed the walk everyday, or if you don't want to walk it they do have a shuttle that's free but you have to sign up for it. The front desk at check in was very nice and so was the others we seen there throughout our three night stay. The hotel is in great condition other than some of the tiles in and around the bathroom. Breakfast was a average hot motel breakfast with a decent sitting area. There's a Walgreen's, liquor store, Burger King, Golden Corral, Miller's Ale House, and Kobe Japanese Steakhouse all in the same parking lot which works out great! If your going to Universal this is a great place to stay and much more economical than any of the Universal hotels.

I wanted to stay at one of the official universal hotels but their prices were absurd and this hotel is in same general area. Easy 15 minute walk to universal with sidewalk the whole way. Plenty of restaurants nearby. Walgreens was right nearby where. Could get some sunscreen. Breakfast was typical hotel buffet. Not bad, not the best. For me it was all about having a good hotel in a great location and this fit that bill. Would definitely stay again!

We came with a group of high school seniors. The front desk staff was very friendly and helpful. We had 8 rooms and they made sure we were all close to each other on the same floor. The breakfast was good. The hotel was close to all the places we wanted to go. It was a plus that a Walgreens was right across the parking lot for snacks, drinks, souvenirs, and other misc. things. Great that the rooms had microwaves and refrigerators.

Better than most but poor staff Hotel not bad but not great. Had to remade room twice Could have stayed anywhere But try to stay at best western I didn't have a bad breakfast but I am certain the points I used were wasted

The rooms were great and the service was good the pool was clean and the breakfast was good everyone went out of their way to make our stay wonderful we went to Disney world and bought our tickets right inside of the hotel

The positives: easy walk to Universal, free parking, free breakfast, microwave and refrigerator in room, laundry facilities available, next to Walgreens if you want to buy snacks or other items The negatives: nothing too significant -- hotel just has an "older" feel to it and hallways are kind of dark and dank I would choose to stay here again if I was visiting Universal.

Rooms nice with comfortable beds BUT the room is definitely on the small side. Very clean. Service people are fine. Pretty inexpensive. Breakfast is ok. 10 minutes by shuttle or 20 minute walk to Universal Studios. It might take longer by shuttle since it stops at other hotels.

This was a really nice, clean, quiet hotel to get fully rested for the park. Really comfy mattresses, and the free breakfast is also great. We had to do some changing around of our reservations when we got there (to stay one night at a resort to get fast pass privileges) and they were very accommodating and friendly. My only advice is that you not count on the van taking you to the park, or take your patience if you are. It was a little rough, there were too many of us, people were getting testy, and there were only two departure times. You had to stand and hold your spot while hoping no one stood in front of you, which meant you had to wait a while for the van to return. Sign-up for it was confusing. Also, where you get dropped off is a pretty long walk from the parking deck (I think for every shuttle) so I would recommend walking if you can, as it's not that much further really. It's not all that far, and it's beautiful walking by all of the resorts, bamboo, river, etc. There is a huge road to cross but it has a cross-walk and wasn't a problem. Of course you hate to add to your walking when you're spending all day at Universal, but for what we paid it was a great trade-off. We thought it was worth the savings for a really nice budget hotel close to Universal.

The primary purpose of our stay was to go to Universal. Universal is in walking distance and we did walk to the parks everyday but it is a bit of a walk-maybe 20-30 minutes. The hotel itself was clean and up to date. The breakfast options were adequate and the area was busy-especially considering most were heading to the parks. The beds were comfortable and the room was clean. Overall, a great value.

Front desk workers didn't know correct information about the services they provide. 3 times we were given incorrect information that we used to make arrangements based on that information. Then we needed to make additional arrangements being that what we were told was not correct. When we expressed our frustration with the circumstances that we were left in, the front desk workers neither apologized or actively sought to solve the problems that occurred due to the incorrect information they provided. When asked to speak to the manager on duty, we were told that he was not there. So there was no higher authority to whom we could speak.

I went to the Best Western Plus Universal Inn and I really liked how their hotel was decorated. They have a mini lounging area and offer travel service. If you don't eat animal products, try bringing in your own breakfast or try to find a vegan restaurant within the Orlando area. The pool is accessible, clean, and enjoyable. The reason why I liked the pool was because it was a very crisp blue color and it had a beautiful view of a palm tree. The rooms are well-kempt and taken care of and the colors offer a bright color to add to your day. The hotel is within driving distance to Universal Orlando and was probally one of the best hotels I ever been to.

This place is a dump and it is what gives BW hotels a bad name. The reception was very dirty with stained furniture and area rug. The bedroom had old, heavily scratched and broken furniture. The toilet was not in working order so we called for maintenance and were told that there was no service available but that the front desk clerk would bring a plunger. Upon delivering the plunger we asked if she had a receptacle to place it in after use, and she said just to leave it anywhere in the bathroom, so we laid it on a towel. When we expressed our dissatisfaction with the condition of the hotel and room, the clerk simply said that we could check out and she would give us a credit. We told her we had been driving fro 12 hours and it was close to 11pm and were exhausted and she said that is all she could do for us. Frankly, the Florida Department of Health should inspect this facility.

We love Best Westerns gor there quality and value and breakfast too. This Best Westerns decor was so beautiful and inviting! The Front Desk staff could not have been more helpful with everything from Tickets to the park, to replacing my lost room card and even replacing my toothbrush that i must have accidentally thrown away. It is a fantastic location set back from the road with free parking, many eateries and walking distance to Universal Studios. A++++++

We stayed here for a concert at the Hard Rock Live. The hotel was very clean and nice. There are restaurants within walking distance. We took uber to Universal from the hotel for the concert. The hotel shuttle is not available for this. There is a breakfast included with your stay however, we did not eat it. We did try the coffee (which is always available) and it was very good! We enjoyed our quick stay and would stay here again.

Most employees were extremely efficient and friendly. Great proximity to Universal Studios, shops, and restaurants. Breakfast was nothing to write home about, but it was sufficient. Overall, we enjoyed our stay there. It wasn't bad for the price, and we were able to book a room for five people which is sometimes difficult to find.

The staff were kind and friendly, the rooms were so clean and very appealing. Shuttle to and from Universal with great time options was awesome and very prompt. Breakfast was delicious! We very much appreciate staying at this clean hotel after a bad experience the first couple of nights on our trip

Had great time at best western hotel stays. Everything was the way it should be. Great staff and clean rooms. Service was great and in orlando shuttle to and from universal studios was great. As a family we enjoyed our stay and would do again.

the hotel was fine. clean. everything worked. there was breakfast and i ate it. however you may be picking up on the fact that i'm not all that fussy. if you are super fussy, you may want a fancier place.

My husband and I stayed here for a couple of days on a kid free trip. The hotel and room were clean and comfortable. The breakfast selection was good, hubby said he thinks they used powdered eggs but that was his only complaint. The hotel is located in a parking lot. It's kinda hard to find the first time. There are several restaurants and a pharmacy within walking distance. Universal Studios/Islands of Adventure is a mile away, easily within walking distance. However I am not sure that I would recommend the walk for those with health problems or those with small kids. It's not a bad walk heading to the parks, but after all day walking around the parks it's a little rough. There are side walks and cross walks all the way to the parks and we never felt unsafe. I have no complaints and would probably stay here again!

We found this Hotel because or first choice was a bust! When we arrived with no reservation the gentleman at the desk was Amazing and so helpful. He found us a room for 2 nights it was so clean and friendly. There's also a shuttle to Universal Studios. As a travel agent I will recommend you. The resteraunt was u Der going changes,but still very good. There is also a quick mart inside. Love Love this Hotel close to other resteraunt's and a Walgreens.

We spent one night here. Really was impressed with staff, and location. It is near a.very good restaurant that you can walk to. Perfect for a visit to Univeral Studios. We had no trouble getting to the airport.

The hotel provided a good location near the Universal Studios parks & they provided a free shuttle to take you there. Although the shuttle itself was a bit dodgy (shabby & hard to get in & out of). The hotel provided good accommodation - plenty of room & comfortable beds. An OK continental breakfast is provided - but I didn't like the breakfast area - too cramped & was difficult to move around in when there were a few people down for breakfast.

This place was just what we needed for our overnight stay in Orlando to see the Blue Man Group. Comfortable beds, clean room, convenient location, and breakfast and coffee in the a.m. Our room had a stale odor when we first got in but once we kicked on the air it cycled and got better. Even after we left and came back it was fine. Kind staff... We would stay again...

If you are a big family with kids to entertain, you will probably want one of the resorts but if you're just there for a few days at Universal studios - this is the place to stay. Nice staff, good free breakfast (limited but substantial...it's not a resort), good places to eat in the area and a very informative concierge. Most valuable that many smaller hotels don't have is a work station to print boarding passes/online airline check in. The only down side is that 10-12 hours is a long time to stay in the park but the shuttle doesn't allow for anything otherwise. But the good news is that it IS close enough to walk and the path is lovely. I would definitely recommend it to anyone! Just for information, they don't have airport service but the Mears buses run 24/7 so it's the next best thing.

You don't have to leave the complex, some very good selections of restaurants in the complex adjacent to the property. Rooms were clean and quiet. Great value, good location. Would definitely stay again with the family.

This is a great hotel! The location is very very good! So close to universal park and the international premium outlet! Have a supermarket, burger king, and other restaurants next to the hotel too.... the breakfast was very good every day and in the reception Andi is so so great and helpfull!! She give us a very great welcome and answer all our doubts in our stay! Thanks a lot for all!! ??

The staff was very friendly, the room was very clean and so was the entire building. Plenty of clean towels and face cloths. Bed was very comfortable and clean. Check in was quick and easy and so was check out. Also included was an awesome free hot and cold breakfast buffet. Great stay and close to Universal Studios. Would stay again on my next visit to Orlando. Highly recommend!

Very convenient stay, walking distance to Universal. Enjoyed a hot breakfast. Helpful, professional staff; willing to accommodate special requests. I would do it again and recommend to friends and family.

We were stranded in Orlando for 3 days due to a cruise ship delay because of Hurricane Matthew. I booked a room at this hotel on my phone via the ship's internet so basically it was an unknown - little time to check amenities or reviews. I couldn't have been more satisfied. Close to Universal. Very spacious rooms, excellent service, and the rate was incredible!

Horrible service and room not as clean as it should be, kind of smelt moldy, as well as very uncomfortable beds. Breakfast is okay but nothing special. Pool did not look to good so we did not bother using it. Workers are incompetent and rude. I have stayed at much better Best Western than this one, just disgusted! We got stuck in the elevator for 45 minutes the first morning we were there and it was getting to the point where I almost passed out as there was no air vents and beaming hot lights in the elevator. I would of been rushed to the hospital if the Fire department did not get there when they did thanks to my husband having his cell phone on him and calling 911 three times, who knows what would of happened to us if he did not have his phone. The staff at this hotel could not even get the door open or have the capability of calling 911 to get us help. There seem to be no maintenance workers there to help us either. Once we got out of the elevator do you think we got a 'How are you or sorry', no we got them trying to tell the fire department it was our fault we were stuck. And then we find out they had elevator issues the week before. Very horrible manners. They would of left us their to rot if it was up to them. Stay away from this hotel if you want to have a safe and happy vacation!

We stayed here for 4 days and the hotel was the best place to rest during the night and have fun at the parks during the day. The beds were very comfortable. We plan on staying here in the future when we visit

Building and facilities are in good working condition. Due to lack of proper ventilation it has an oder. This seems to be a general problem with Best Western Hotels. I do not know if some kind of regulation for sealed windows but it would help if it were possilbe to get some freh air inside. The Staff is very friendly and helpful.

No complaints about the hotel or its staff. Everyone was very helpful for the two night stay. However I'd avoid the ticket sales person (especially of its a guy named David). We arrived early to drop our bags off before checking in and the ticket sales guy aka David asked us how many nights we were staying. We called ahead to confirm we could purchase our tickets here which we were told would be discounted. We needed both universal parks + the haloween night. However David and his manager tried to charge us twice as much for the haloween tickets claiming it was the best deal offered to non Florida resident's. We didn't thing that was right and confirmed with Universal directly. David gave us our refund but very rude telling us we were wrong. I've never met anyone know the hospitality industry give us a hard no like he did several times when he was the one wrong. He had bad prices, bad information and bad customer service. Avoid him at all costs or do your research before purchasing from them. They basically up charge what they call "discounted tickets". We ended up purchasing our regular universal park tickets from him and purchasing our add on haloween tickets at retail price at the park gates. I've stayed on resort before and their concierges are 200% better than here.

The staff at this hotel goes beyond to make your stay a great experience. I would recommend this hotel to anyone looking for a clean and friendly environment. When I return to Orlando I will most likely stay again.

We stopped here for the night before we were to fly our of Orlando. It was okay. There was supposed to be a hot breakfast but unfortunately, the employee was late getting there so there wasn't anything to eat except cereal or stuff for the toaster. A little disappointed with that. The room was clean though so that was a positive.

We love this hotel and always stay here. Andie, Carla, Corrine the front desk ladies are WONDERFUL, friendly, and professional.. The manager Sam does a fine job with his staff and pitching in when needed. I am in the hotel business myself and know when it is done right. The rooms are very clean, the breakfast staff works very hard to keep the food items fresh and area tidy(which is a challenge at times). I will even go as far to change my travel plans if they are booked. The staff was great during the hurricane at putting the guests at ease. Highly recommend this hotel!!!!

First time at this hotel....very close to convention center where my meetings were. Bus/trolley stop very close nearby. Also had shuttles to area attractions - but we sometimes drove given the timing of some of the shuttles. Very friendly staff. Comfortable room with usual amenities. No problems encountered during stay.

Good clean hotel in a good location, there was plenty of shops and eating places within walking distance. The hotel staff friendly and helpful. There was a good choice of food for breakfast. Would definitely recommend

We stayed at this Best Western for 4 nights. It was a great location and a good value for the money. A free shuttle was provided to Universal at set times in the morning and evening. It was within walking distance if you wanted to leave the park in the afternoon. The pool was very refreshing after a long hot and humid day at the park.

I chose this hotel for its proximity to a reunion location. I was pleased in every respect. The room was clean and in good repair. Convenient location. I wanted to stay there again this year, but they were booked during my stay.

When we first entered the room, I noticed there was a piece of food on the floor, but dismissed it as accidents and oversights happen on occasion and the carpet also felt dirty. We then experienced ants in our room every night of our stay, with no food or drinks being left out. Swarming in the bathroom and up the door mouldings and along the counter. I informed the desk many times. I was told they would "spray" Thursday while we were out. We still saw a few Thursday night and by the time we returned on Friday evening they were crawling all over our backpack that was on the couch, all over the microwave and refridgerator cabinet and the T.V. cabinet. I went down again and told the desk worker. He simply complained that he was annoyed that why did people complain while he was on his shift. No offer to do anything except to "leave a note" for the morning crew. My daughter also saw a spider in the pull out bed. I've stayed in many hotel rooms over the years, as my kids play travel sports. I have NEVER experienced any type of bug until now. This hotel needs a thorough cleaning and pest eradication. And I will never stay here again and am hesitant to stay at any Best Western in the future.

The only thing I do not like is the hot water at the breakfast buffet. It is too high. Can not see inside the cup while filling it with very hot water for tea. A law suit waiting to happen. Why can't they have it eye level like the coffee. Good chose of food at the buffet. Everything else was great. Close to Universal Studios, East walk to it. Area seems pretty safe.

We stayed at this hotel while getting our college student settled in at school. We unexpectedly ended up having to add 2 extra nights to our stay and the staff worked to make sure we were accommodated. The hotel was very busy, so I was grateful that they could help. The room was very clean and comfortable. We loved the beds. It was nice to have during a stressful week.

Its basically across the street from Universal, has a shuttle bus to other Orlando attractions, offers free & pretty good breakfast and very affordable! What else could you ask for! Our room was very clean -- gym was decent and pool area a little shabby! If you are on a budget this is a great place to stay for your Orlando vacation! One night here is cheaper than your entrance fee to Universal or Disney! Plus the area its in has several places to chose from to eat plus there's a Walgreens right there as well if you need to pick up drinks or snacks for your room! I would stay again in a heartbeat!

Same distance as staying on property. We walked to the park to save the 20$ universal charges. Also has a free shuttle. The breakfast here makes the stay worth it. Just as good if not better than your local breakfast spot. Cleanish rooms. Needs some maintenence. You get what you pay for. Friendly welcoming staff.

We stayed here for 2 night. Don't break the bank and save for other activities. Taking an Uber to Universal is 5 buck and you don't have to leave without breakfast ( very good variety) Come back to a nice comfy bed.

Although the corridors and rooms are a bit dark and outdated, everything else about the hotel is brilliant. It is exceptionally good value for money and in a fantastic location. Universal is a easy pleasant 12 min walk from the hotel. There is also the added bonus of a free breakfast every day which really is excellent with delicious sausages and egg and selection of drinks. Also great is the fact that you can get free coffee from the kitchen machine any time of day. Good fast free WiFi. Great friendly service. They even let us stay in our room for free a few hours part check in time. We would definitely return here when coming to Universal again.

We have stayed at this hotel a few times as it is a good value hotel in an excellent location. The breakfast area has recently had a refit which works very well, there is now more seating. The rooms are a little dark but very clean, reception told us that they are planning to refurbish the rooms at the end of the year. There are a few restaurants within walking distance of the hotel and it is about a 20 minute walk to Universal Studios.

Always woke to a hot tasty breakfast after a good nights sleep in a comfortable bed. Hotel was clean and inviting. The staff was professional and friendly. The man at the guest services desk selling tickets for the parks also gave us great tips and pointers about how to take full advantage of our time in the parks and how to get to and from them so that it save us time, money, and energy! If we went back we wouldn't stay anywhere else!!!

My last visit in April 2016 was my 2nd, and both times I've had a great experience. The price is very reasonable especially when you take into account it's close proximity to Universal Studio's AND that you get a full free breakfast. The room is comfortable, the staff is friendly and helpful, and we enjoyed the availability of having a shuttle to take us to and from Universal, so no parking fee. There are quite a few restaurants within walking distance as well. Would gladly stay again.

We greatly appreciated the kindness, warmth and hospitality provided by the staff. The breakfast was delicious! The rooms were comfortable, extremely clean and spacious! We are looking forward to our next trip to Orlando and will definitely be staying here again! Thank you!

Has everything I need & I never have a problem.. They treat me great & it's perfect for what I do ???? Sammy is the GM & the staff go out of there way to accommodate our needs .. Why would we go anywhere else.? Clean, convenient & nice ??

We stayed in this hotel for 3 nights while visiting Universal Studios. The hotel is really conveniently located, just a 20 min walk from the gates. Free breakfast, free wifi, and spacious rooms meant we would definitely stay again. The price we paid represented good value for what we got.