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Best Western Orlando Gateway Hotel, Orlando

4.0/5  - basé sur 3143 notations.
7299 Universal Boulevard, 32819-8353, Orlando, United States - See map
Best Western Orlando Gateway Hotel - Exterior The Best Western Orlando Gateway Hotel is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort™, SeaWorld® and the Disney® Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios Florida™, the Universal’s Island of Adventure™ theme park and Universal’s Volcano Bay™ water theme park. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO® and free high-speed internet access. Hotel guests will find great dining on-site at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The Best Western Orlando Gateway Hotel also features a fitness center, guest laundry and a half basketball court. Guests staying at the Best Western Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney® Resort and Theme Parks, SeaWorld®, Discovery Cove®, Disney's the Wide World of Sports and Dr. Phillips Center for the Performing Arts. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martin Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away. The Best Western Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! Enjoy your stay.

Best Western

Orlando Gateway Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 3144 guest reviews
NOTE ISSUED
Excellent
1082
Very Good
1261
Average
544
Poor
161
Terrible
96
REFER TO NOTICE
Business Business
166
Couples Couples
851
Family Family
1452
Friends getaway Friends getaway
330
Solo travel Solo travel
133
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel, easy to find"

4
13/11/2018

Good price and good rooms. I was not able to check in until 4pm which was not the best! You can use the free shuttle to the parks which is great, just STAY AWAY FROM THE TIME SHARE OFFER!!, Free parking, good internet, just starting to get old

"Birthday get away"

4
07/11/2018

Very nice hotel for the price paid. Great service! Hotel is a bit dated, could use some renovations . Very close to attractions and easy to find. Would definitely stay again. Husband loved the pool area.

"Basic Hotwl, Good Location"

4
06/11/2018

I stayed at this Resort as it is conveniently located close To Universal Studios and To International Drive, however does not offer ground transporation To Walt Disney World only to Universal, Sea World. I must say the room was Noh completely celan, previous guest left his Tobacco half consumed and the House Keeping never removed it! The hotel does not charge Resort Fee which is golf bit it will charge $50 deposit fee in your card, it will be back when you check out. Also breakfast is not included but you May pay for a Buffet breakfast daily $10.99 + tax. It is a good hotel!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Diego M; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and time. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests.

"Food Show"

4
01/11/2018

My wife my daughter and I came in to Orlando for a food show and stayed at this hotel our overall experience was excellent the cleanliness is very nice and his staff is awesome only problem I have is with the return policy of your security deposit which they hold for 5 to 10 business days they seem to be able to take your money within 5 to 10 seconds but have an extremely difficult time returning your money to you

"Nice, but room for improvement."

3
01/11/2018

Water patch on wall inside room. Security should check the hallways during the night. Ban solicitors from disturbing guests during their stay. Certain management personnel should be thoroughly train on hotel regulations and guest services.

"Great stay near Universal "

5
26/10/2018

We stayed there during our visit to Universal and we liked everything in that hotel, you get much more for the price you pay. Location: ~20 minutes waking from universal, we always walked and never waited for the shuttle. Downtown Disney is 15-20 minutes driving Room: spotlessly clean Parking: plenty of parking, even though we were there during the weekend Staff: we only dealt with them for the check in/out and they were welcoming and helpful Dinning: there's a restaurant in the lobby that offered a breakfast buffet but we didn't get to try it as there are so many nice restaurants close by.

"Honeymoon vacation"

5
24/10/2018

Hotel has a TERRIFIC location if you want to go to Universal Studios. 3 minutes away, traffic permitting. The king size room was clean and comfy, the staff were nice and friendly. Great location for food as well, just off International Drive. Their is a Wawa about a half mile away and for a PA resident it doesn't get much better than that. We used Uber for our primary transport, not the complimentary shuttle, cause we wanted to go when we wanted and not rely on a bus schedule. A buffet was offered and was very reasonably priced. We will stay here the next time we come down. Thank you to the staff for taking such good care of us and seeing to our needs!!

"Good quality for the money"

4
20/10/2018

The Best Western Orlando Gateway Hotel was very convenient to Universal Studios. They offered a free shuttle service to and from the park. The staff was nice. Our room was clean. The only reason I didn't give it 5 stars is because they didn't offer a continental breakfast.

"Started Well..."

2
20/10/2018

The Good: Check-in was quick and easy. The room smelled nice and appeared clean. The beds were comfortable, and the water pressure in the bath was great. It was close to most things, and if you didn't feel like walking, you could get a Lyft very quickly. The mini-mart was nice and stayed open late. There was also a restaurant and bar, but we didn't use it. There was one issue, which was corrected while we were there. The Bad: You are allowed only one parking spot per hotel room, so plan wisely or rent an extra room. The toilet roll holder fell off the wall as well as the towel bar. I told the front desk to ensure we weren't blamed for the damage and it could be fixed at a later time. We left for the day and came back. I checked my messages and was informed that the repair person could not complete the work because we had a do not disturb sign and to contact them when we were ready. However, we went into the bathroom to find debris on the floor, toilet, sink, and screws in a couple of different spots. We cleaned it up and set it aside. So someone had been in the room despite the do not disturb. A slight miscommunication, but concerning nonetheless. The Worst: On our second day we were approached by a person who worked at the concierge desk and asked if we received our "Welcome Package" at check-in. We said no and followed him to the desk to get it. The woman informed us that the hotel held get-togethers for members of the hotel as a way to say thanks for staying and in the hopes of keeping our business. She told us going to the event would also give us a gift card to use at Universal as the hotel works with Universal Studios and that was why it was an American Express card. In order to attend we had to put a deposit down to hold our place. After paying the money, that was when we found it was a lie. It was a timeshare presentation that you had to go to at some other location away from Best Western that lasted around 2-3 hours. After I found out, I wanted a refund, but could only receive one if I went to the event. It put a damper on the stay and our view of the hotel. We could not believe a hotel would allow or encourage such behavior on the premises. My husband went to the front desk about the issue on our last day there and told them about what happened and the refusal of a refund. She didn't say much besides giving an apology. It was clear we weren't going to get help from the front desk or those at the "concierge" desk. We won't be returning to this property, and I'm currently working with my bank to get my back. I won't be staying at any Best Western after this either. There are plenty of hotels, and I'm sure they don't allow such behavior on their property, so go elsewhere.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Ms. West, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. I understand you were frustrated with the check-in process and I apologized the “welcome package” was not presented as it clearly as it should have been. We will be sharing the feedback you gave us regarding the “welcome package” with our tenants to implement improvements to ensure we provide a better experience in the future. It is our understanding the package should include area discounts as well as offer the opportunity to attend a time share presentation. I hope that you will consider staying with us again in the future.

"Great stay with surprises!"

5
19/10/2018

Our timeshare booked Best Western Orlando Gateway for our FL vacation. Upon arrival we found our room was only a standard double. At check in we asked to upgrade to a suite since we were staying all week and it was our wedding anniversary. We were advised there should be a suite available the next day & there would be an upcharge fee, which we agreed to pay. Shortly after we arrived in our room, we received a phone call from Mable (who had checked us in) that we would be able to move to the suite the next day and since it was our anniversary, the hotel was not charging for the upgrade! The surprise didn't stop there, the next day when we arrived in our jr. suite there were balloons, a goodie bag, card and free breakfast vouchers from Theresa (dir. of front office) to celebrate our anniversary! Mable and the entire staff went above and beyond to make our stay here great! BTW, the breakfast buffet was delicious! Will definitely stay here again!

"Outstanding-Greater Ever"

5
18/10/2018

I have stay in so many hotels; but Best Western Orlando Gateway where above and beyond. It feels in calm, no nosy hotel. Reception was so clean and the room same way. Definetively, this will be my home-hotel when I go back to Orlando.

"Mediocre at Best"

3
15/10/2018

Came to participate in a local sporting event. After a long, rainy drive from South Florida we were tired and wanted to go to our room. However, we were immediately met by an aggressive sales person who was trying to sell us amusement park tickets. No matter how many times we said we weren't interested she wouldn't stop. She wasn't a good listener. This delay kind of Irked us. Our room had a strong odor of mildew and cleaning supplies. This did not abate the whole time we were there. It wasn't worth changing rooms; we were hardly in our room. The carpet seemed old, and perhaps the source of the mildew smell.

"Great stay"

5
14/10/2018

I am the type of person to constantly read reviews on trip advisor before our vacation. I found a deal on Groupon for this hotel for our trip to Universal. As most reviews state this is a great hotel for the cost. It is conveniently located near the entrance of Universal . We took an Uber everyday to avoid the $22 parking fee at Universal. There is a free shuttle at the hotel but it makes multiple stops. The hotel and our room was clean and the beds are comfy. The kids enjoyed the pool and they have an onsite restaurant. The best part of this hotel is the staff! Everyone from the front desk, servers, deli workers, housekeeping and maintenance were very friendly and helpful. I would definitely stay here again!!

"Nice value clean rooms"

4
09/10/2018

Enjoyed our stay but the beds were way to hard. We had a veiw of the pool and of fun spot. The rooms were clean and the staff was delightful. If the beds were softer I would make this my go to hotel in Orlando

"Great Stay!"

5
08/10/2018

This was a great hotel in a very convenient location for the price. The hotel staff from reception to the cleaning crew were all very friendly and helpful. We were able to check-in when we arrived around 2:30 pm and have time to relax before getting the shuttle to Halloween Horror Nights. The free shuttle to the park was a nice convenience and we discovered it is a Universal Partner Hotel upon arrival. When we didn't take the shuttle, we used Lyft and it was about $6 each time and an inexpensive $20 ride to and from the airport. While this is not a fancy hotel, it suited our needs and I found the staff and cleanliness of the room much better than when we stayed a Cabana Bay last year. The pool area has two hot tubs in addition to the pool. It's very quiet and relaxing to sit poolside. We also enjoyed shooting hoops in the small basketball court. The fitness room was adequate but not very big and some of the free weights were missing. We ate breakfast one morning in the restaurant. It was a bit lackluster for the price and honestly served the same foods that many other hotels offer for free. There is a small conveniece store as well and we just grabbed cereal and coffees there the other morning we ate at the hotel. There is a wide variety of restaurants within walking distance so the onsite restaurant really wasn't something we needed to utilize. Overall this was a great hotel in a great location at a price that was just right. We will definitely stay here again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mary G; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. I am so happy to hear we did that for you and your family. I am confident your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Good place for families, maybe not solo travelers"

4
22/08/2018

Big room and big hotel, pretty close to things to do. Not walking distance to these things unless you're ok with walking 15-30 minutes, but driving to all the stuff would take 5 minutes or less. Bed was good, desk in the room was nice to have and the little convenience shop on the 1st floor made trips out of the hotel unnecessary. Good hotel to stay at, especially if you're with a family.

"Hotel Stay"

1
20/08/2018

Employee smoking weed in the elevator, broken fitness equipment, house keeping arguing in the middle of the hall with another emplyee under her, security never to be found, fake pizza flyers being put under the doors each and everyday getting past security when all exterior doors need a card access to swipe, room stunk, bar tender didn't have supplies readily available to him to make drinks properly.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mr. Gros; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please know that your concerns are treated seriously and acted upon. Reporting at time of occurrence would have given us the opportunity to monitor and decrease the likelihood of recurrence. Please feel free to contact me directly at 407-351-5009 x 161 if you would like to share more details. I hope you will consider staying with us again. Always at your service;

"Awesome experience"

5
16/08/2018

My family and I really enjoyed staying at this hotel. All staff members were very friendly and always ready to help you any way they could. The hotel was clean and very well maintained. Breakfast was delicious and had a great selection of items.

"Hotel stay"

5
16/08/2018

Very pleased with the quality and friendly staff at the hotel. The room was very clean and comfortable. I was pleased with the location of the hotel as it was only a few minutes from where I was playing in a pickleball tournament.

"Property was great, but do not trust Wnydham discounts for theme park tickets"

3
13/08/2018

I did not have anything bad to say about Best Western or this property, until their front desk receptionist pushed us to the guest services to purchase theme park tickets. There this Wnydham employee gives you false information about going to a presentation for two hours and getting to the park at a reasonable time. I was told if me and my fiance got up for a 7:20 shuttle to the presentation we would be at the park by 10AM. That was a lie! We spent 5 hours at their presentation and didnt get to the park until almost 1PM. Do not trust them. I'm angry at Best Western because although they say they are not affiliated with them, their front desk receptionists are the ones that told us to go talk to them and hear their discounts, clearly working together. Save yourself wasting away half the day, the discount was not worth it.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and the complements you extended to our associates. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for your experience with the time-sharing company in our lobby. I understand you were frustrated with the entire time-sharing experience and I will be sure to share with our tenants. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"Thee very Best BestWestern stay by far"

5
26/07/2018

This Best Western is one of the best stays. I left the hyatt to come to this hotel due to pricing and location. Boy was i glad i did and i am very happy with the end results. The front desk staff is THE BEST the 2 young ladies that checked me is assured me i would be happy and i am here to thank them!!! A must stay if your visitin for whatever purpose. Exceptional customer service, location, great food, great price just an amazing stay and whatmade it so amazing beside my checkin?? THE HOTEL IS CLEAN i was very suprised & overjoyed. The housekeepers put pride into their work this is on my list for the duration for any trips to Orlando. they also have an enterprise on site a basketball court, poolside bar really nice

"Nice location"

4
24/07/2018

This hotel is close to Universal and International Drive. The hotel is nice with all usual amenities, including a convenience store. Our room was nice and clean. Nothing negative to say about this hotel.

"Efficient"

4
23/07/2018

Front desk personnel are friendly and efficient on check in. I did not care for the person chasing me down to almost insist I look at their "Welcome package". Otherwise this would get all 5 stars. I am only here for one night and the room is convenient to parking, clean and well appointed. No free breakfast.

"Extremely Impressed!!! Wonderful Stay"

5
23/07/2018

I must say I had the best time ever staying at the Best Western Gateway. All of the employees working there were so nice and friendly and very accommodating. I can't mention one negative thing about this place. I stayed there with my fiance from July 19th up to the 23rd. This hotel is very much on top of things. The food was wonderful as well as the drinks. The maintenance staff as well as the cleaning crew did an excellent job on keeping things tidy. This is going to be my number one vacation spot when I come to Orlando. The prices were very reasonable for all of the amenities offered. I want to thank the hotel as well as the entire staff for such a wonderful job and for making my vacation stay the best of this summer. Thank you Nick Foy

"A Wonderful vacation"

5
22/07/2018

Best Western Orlando is our go-to hotel when we visit Universal Studios. This was our 3rd trip. The Star Shuttle takes you to Universal and back. The hotel has a great pool and 2 jacuzzies There is a great breakfast and a restaurant in the hotel too.The rooms are clean and we have had 3 good experiences at this hotel. The price is very reasonable for the Orlando area. My family and I highly recommend this hotel.

"Vacation"

4
15/07/2018

Staff was friendly, rooms were clean, rooms were cleaned every morning, breakfast and dinner was available in hotel resturant but you had to pay. Just be aware of hotel flyers placed under the door.. its a scam

"So Close to Universal Studios"

5
15/07/2018

We stayed here before when it was a Clarion. We loved it hence we choose it again when we returned this year. Nothing has changed really excepted the sign over the door - which was great for us. It is only 5 minutes drive from the car park for Universal Studios which was the reason we were in Orlando and International Drive is around the corner. Location is perfect. It has a nice bar and restaurant and we had buffet breakfast there every day which is cheaper than going out for breakfast to any diner close by. It also has an outdoor pool and lobby shop which is well stocked as well as a booth selling park tickets etc. There is lots of parking and they have a car rental office. Staff are friendly and helpful and there is free coffee available in the lobby early before the shop opens. Rooms have all usual amenities: mini safe, iron, hairdryer, TV, microwave, refrigerator coffee maker. Our room was clean and tidy and quiet even though it overlooked the pool. This was our 3rd stay at this hotel and we would definitely use it again when we next visit Orlando. It is great value for money.

"Great Stay"

4
13/07/2018

We stayed overnight before catching a flight out of MCO. The rates were reasonable, beds were comfortable, room was spacious and clean. There is also a café-restaurant in the hotel as well as room service.

"Nice"

5
12/07/2018

The location and the shuttle to and from universal studios is excellent. Their American breakfast buffet is pretty good too with a much cheaper price compared to the hotel we stayed at near disney springs so its a plus plus plus for us! I also like their pool and jacuzzi!

"Good location and good value for money"

4
12/07/2018

Positives: -not far from universal, Uber taxi was only $8 -staff really helpful -launderette facilities which was really useful -the gym was a good size with good equipment -really reasonably priced for what you get, we saved so much money staying here Room for improvement: -first room had door joining us to another room but reception moved us straight away when I asked, I wouldn't mind being told that at check in so I could have asked to move the day we checked in -decoration is a bit dated -water dispenser in lobby only seemed to be out for a few hours each day (usually at check in time)-if this was out all day and topped up it would make a massive difference! If it's not...just use the water dispenser in the gym!

"Nice hotel good location!"

4
11/07/2018

Well it started off rocky when we arrived. Got in late because our flight was delayed. When we checked in we were told we would have to go to their sister hotel for the night because of water pipe issues. So the hotel they sent us too wasn't the greatest at all! But when we came back to the hotel we had a lovely stay. The room is nice a little small but if your not going to be in it most of the day it's fine. The beds were comfortable to me. They have a Deli which is nice if your craving a snack. The pool and pool area was nice! This hotel is in the perfect location. I could see Volcano Bay ( Universal Studios)from our room view. The ladies at the front desk were very lovely and nice! I definitely would stay here again, I look forward to it!

"Conveniently located next to Friday's restaurant and close to Universal Studios"

4
09/07/2018

Nice, quiet suite on the top floor. Friday's restaurant around the corner, and located within walking distance (20-25 minutes) from Universal Studios. Shuttle-service also available. Shopping-center at 5 miles.

"Very good!"

4
06/07/2018

Rooms are clean and nice, staff is helpful. The location is amazing, and they have a free shuttle to Universal! Great price-quality relationship. Such a good option when visiting Orlando! Don't recommend the food at the restaurant downstairs, too greasy

"Poolside"

3
06/07/2018

This is our go to hotel. Staff is friendly. I had one issue of placing the "change bed linen" plaque on the bed and they were remade. Also, it took 5-6 hours for face cloths to be brought to our room on two different days. poolside room was convenient.

"Surprisingly nice!"

4
05/07/2018

We booked this hotel for one night on the end of a trip to Florida. We had planned on going to Universal for the day and this was close by. We changed our minds and did Disney instead which was still a short drive from the hotel. We were given a room on the top floor with a good view of the pond/fountain across the street even though I just booked a standard room. Renata at the front desk was very nice and check-in was a breeze. The hotel itself had a pretty dated interior and could use an update, but the room was a great size, location was great, and overall we had zero complaints.Would definitely stay here again. Great price for the area!

"Recommended affordable option"

5
05/07/2018

I really lucked up on this one. I was supposed to be staying at the Hilton Garden Inn Orlando Sea World, but somehow my reservation got cancelled (probably was my fault). So I had to find another hotel at the drop of a dime the day before 4th of July. I searched for something decent and this hotel was cheap ($67) but it had 3 stars and 4 bubbles on trip advisor. Now on to the hotel... This hotel is less than a mile from Universal Studios, around the corner from the International Premium Outlets and central to everything. It's also in a satisfactory (safe) area as they are building all around the hotel, new hotels and business; its not noisy at all though. So with that being said, don't expect a view. The pool area is very nice. They have a pool bar, 2 seperate jacuzzi tubs, plenty of places to sit and lounge including a covered area with seats and hammocks. This is a dated hotel but not so much that it felt dirty or uninviting. The rooms were clean and spacious, the lobby smelled good and not like wet hair and the pool, and the grounds were kept neat and clean. Still reservation was a steal for only $67/night for what you get. Breakfast is not free but it's cheap at $8.95 per adult and $5.95 per child. Stay here if you don't require the frills, glitter, and glitz!

"Great Hotel"

5
02/07/2018

Stayed there one day to go to Sea Work I was very happy with the Hospitality a very cleaned Hotel the rooms were clean and comfortable beds what I loved the most was the pool area. I will definitely come back.

"Outdated,but great location!"

3
18/06/2018

Ok first let me start by saying if you are looking for a great location and within budget hotel then this is a good place. However, the reason for my average/poor rating is the hotel rooms. They are outdated, old. The bathroom for example can barely fit two people. I always check travelers photos and reviews before I book any hotel, but unfortunately this time I was more focused on location and the pictures I looked at during the booking way different than what we saw! Next, is be very careful from the attractions info desk there. They will convince you to waste your time with a 3 hour time share presentation, at a location that is about a 20+ mins from the hotel, to receive some money for attending or get some discounts. I was told its going to be 1.5 hours but it took the whole morning. So unless you are really considering time share options don't waste your time. Also, we decided to take the shuttle to universal to save the parking fee but unfortunately the buses didn't show up on the way back and we were stuck in the hot weather outside for more than 30 mins and then decided to take uber instead. Not sure if it's directly the responsibility of the hotel for such service but such bad services, provided from within the hotel may impact people's decisions. To be fair the service overall was good and the check-in process was fast and easy. If it was not for the hotel rooms and the property in general I would pick this hotel for my next visit. Very close to universal parks 5 mins drive/shuttle, 20 mins away from Disney, 5 mins or less away from Orlando icon and close to many restaurants.

"Great hotel"

5
18/06/2018

We stayed here for a couple of nights while my husband and oldest daughter went to Universal. My two youngest children and I stayed back and went to the pool. Everyone here was very friendly and helpful. If we are ever in Orlando again we would definitely stay here again.

"Got engaged here!"

5
13/06/2018

I gave this hotel 5 stars because I've stayed here 3 times and have had a great time!! My future husband actually proposed to me in our hotel room lol! The shuttle to Universal is free, so that's really nice, and there are lots of times to choose from. Just make sure you get the ticket the night before so it doesn't fill up for the time you want. The room service is really good, we always ordered breakfast and pizzas from there! I'll always come back!

"Nice hotel, good location"

4
13/06/2018

This hotel was very nice and for a good price. The employees was very kind and friendly. The room was spacious and had a great view. It took about 20 minutes to walk to the Citywalk. The hotel also arranges for buses to a lot of the parks. Walgreens and restaurants are also close by.

"Great hotel for few days at Universal Studios Orlando"

4
13/06/2018

Decided to book a stay at this Best Western for a trip to Universal Studios. It's a very easy 3 minute drive to the Universal parking lot (just go up universal Blvd). You want to be at the park for the opening at 9 AM? No problem with leaving the hotel at 8:50 AM! Its stress free to come back halfway through the day to clean up, and then go back to the park after. The hotel does offer a shuttle to the park but we did not use it (22 USD a day to park at Universal and you can leave & come back - free after 6 PM). This is a quiet hotel away from the craziness of International Blvd, but a very short drive away! Our room had a nice view of the front lake area. Parking is included in the resort fee - never had issues to find parking and was given a sheet to place in the window for proof of being a hotel guest. The bed was comfortable & room was clean. Of course this hotel is quite old, in need for a good renovation. No dedicated space to hold up luggage. The AC was loud constantly - but we got used to it. When we first opened the door to the room it smelled damp and almost like a faint cigarette smell. This smell didn't last long - or maybe we got used to it - who knows. The bathroom was small - toilet too close to the door and the tub. Though I do prefer to stay in more modern hotels - You just can't beat the price and location of this hotel. And when you're in Orlando you're ideally not going to be spending so much time in your room. We just needed a place to clean up and sleep - and it was great for that! I would recommend this hotel for a trip to Universal & would return for the location/price points. One thing I found interesting: I had read a review here complaining about the pizza takeout menus being pushed under the door. So I was not surprised when we received our first menu delivery... On one day we received 3 menus all from different restaurants! On my last day there I was reading through the info package binder the hotel provides in the rooms. Theres a section on security where they warn that some of those pizza menus are actually scams - not legit businesses. Anyways I thought that might be useful info to know for future guests! Glad I did not order from those places.

"Very good hotel about 1.5 miles away from Universal"

4
01/06/2018

Excellent breakfast available by lobby ($8.95 pre-paid) with great coffee, custom omelettes, bacon, sausage, etc. Very nice room, excellent staff. Bus available to take you to Universal, about every hour (in May). Need more buses in my opinion. If you want, you could walk to Universal in about 12-15 minutes (there is an IHOP about a 3 min walk on way to the Park. Or there is an $8 taxi charge. We left the park early one day, didn't want to wait in the heat.

"Extremely satisfied"

5
26/05/2018

The hotel is ran by professionals. It was very clean and the breakfast was amazing. I am definitely keeping this hotel in mind the next time I take trip down to orlando. There are great running routes in the area too.

"Nice but it has limitations due to location"

4
20/05/2018

Hotel: Comfortable and clean rooms. Our room view overlooked a small lake and towards International Drive. Staff was friendly and helpful. Ice water served in the mail lobby. Pool was in good shape. During our stay a young artist was painting a beautiful mural in the pool area. Hopefully she will be allowed to paint murals in other areas of the hotel as well. Breakfast was reasonably priced at $8.95 with advanced payment and the food was very good. The chef makes great omelettes. Now the downside: The location is a bit far from restaurants so unless you can walk or have a car, a cab is needed to reach restaurants. The shuttle to and from Universal is free, however, the bus services guests at 4 other hotels in the area, so if bus capacity is reached, you will need to take the next shuttle. During our 2 day stay we had no issues with getting bus tickets, but the park was not that busy either. Not sure how often the shuttle reach capacity at peak park times. The shuttle drivers are friendly and humorous. The restaurant was ok, good pricing, but with standard hotel food. If the restaurant was stand alone, it would not be in business very long. The bar had a good selection of draft beers but I did not see any local or craft beers on tap.

"Great deal for the price plus perks"

5
15/05/2018

I booked my room at the last minute on priceline.com and got an excellent rate for it... I was pleasantly surprised, the room was quite spacious, the bed was very comfortable, and it had a nice work area. The property is in very close proximity to Universal and Intl Drive. They also have sales for the parks in the hotel lobby as well. A few little bonus perks... there is a bar and restaurant downstairs that has decently priced drinks and decent food. They also have a little cafe and store that you can buy beer and wine at along with any other necessities you may need. When I have to visit Orlando again I will be staying at this property. I have nothing bad to say about it. Upon checkin they did require a $50 incidentals deposit on my credit card, which was fine but part of the Priceline deal was that they kept like $6.71 of that off of the incidentals deposit... I've never use Priceline but that was their policy. No complaints whatsoever for me though! I'll be back. Thanks Best Western!

"Great Hotel near Universal & International Dr"

4
14/05/2018

We stayed at this hotel while visiting the Universal Parks and adventuring around Orlando for a weekend. The hotel was clean and the rooms were comfortable. The hotel was close to many restaurants located off International Drive and near many attractions! We stopped by the customer service desk and they gave us a coupon book for restaurants and attractions in the area - we used a coupon for a mini golf place around the corner (which we walked too from the hotel), Congo River and used a coupon for a pizza place known for Chicago deep dish nearby! I would stay in this hotel again. Also do groupons often!

"Average hotel"

3
14/05/2018

It is prefectly located near Universal. The hotel also assists with getting tickets to the theme parks, you can purchase them in the foyer.The hotel itself is dated. Room was comfortable and standard. Breakfast was average and basic. The only plus was it's convenience and it being budget friendly.

"Easy shuttle bus to Disney World"

3
12/05/2018

Rooms were very dated but comfortable. The airconditioning was set on cold and it could not be changed. Beware of the restaurant as we had a very light meal and paid quite a lot for it. Breakfast was a highlight with a lovely helpful chef who made a super omelette and their American biscuits were delicious. The shuttle for Disney World could only be booked on the morning of travel and it was first come/first served so we had to be ready for 7:00am to make sure we had a place as they were limited.

"Don't recommend if you are going to Universal"

2
11/05/2018

We stayed at this hotel 2 nights while visiting Universal parks. The room was not clean at all and everything is very dated. The carpet was so unclean and greasy I didn't want to walk bare feet. The shower was also putdated and we couldn't fix the temperature of the water. The location is also bad because you cannot go to universal by walking and the shuttles are only going on the morning and coming back only from 4pm. So if you want to return to the room for a nap you have to pay for a taxi... I wouldn't recommend to stay at this hotel if you go to Universal. Too far and not enough shuttles. The good points are for the size of the room and the bedding. And the pool is quite nice.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Lena, I apologize that you did not enjoy your recent stay with us. Our carpets are professionally cleaned on a quarterly basis and spot cleaned as needed. The second quarter cleaning is taking place at this moment. I've not heard a complaint regarding our location as it relates to Universal, as we are less than a mile from the entrances to the park. We do have scheduled transportation that travels both ways 4 times in the morning and at least 4 times in the evening depending on park hours. I do appreciate that you enjoyed our rooms and pool area and hope you will consider staying with us again in the future. Best Regards, Bill Jones General Manager

"Great location, and friendly staff"

4
08/05/2018

We booked our stay through Travelocity, and pre-paid on the website. When we checked in, I wanted to apply my Best Western rewards number, and was very kindly told that they were very sorry, but due to booking with a 3rd party, they were unable to apply it for this stay. The way it was told to us was so kind, that I didn't even care, which was not the case at a previous hotel we stayed at. This was a welcome change. The rooms were clean. The location was great. I wish we had stayed at this hotel for more of our trip. We will definitely be back to enjoy this property.

"Comfy beds"

5
07/05/2018

Hotel is clean and very appealing. Love the decor and the lobby area. Check in is very swift and simple. Comfy beds with fluffy pillows. Very family friendly hotel. Close to lots of shopping and all the tourist attractions

"Hotel was great to stay but watch out for the restaurant"

4
07/05/2018

Great place to stay and a daily shuttle to the park and back at no cost. Watch out for the on-site restaurant they charge an automatic tip of 18% to your check even tough it was just my wife and I. The server only came to the table twice and I had to go and get a refill at the bar myself. Since we weren't a party of 5 or greater we should have the choice to tip not for it to forced on us. I went to other restaurants around the hotel all within a 10-12 minute walk. The greatest was Applebee's lots of food great service and the price was 1/2 of the hotel restaurants.

"Absolutely Made Our Honeymoon"

5
03/05/2018

Words cannot describe how grateful my wife and I are to this hotel. We were on our honeymoon and originally were staying at an all-inclusive resort in the Bahamas. We were supposed to be there for 5 days and hated it so much we only stayed 1. While in the resort we booked a last minute room at the Best Western for the remaining days of our honeymoon and asked if there was anything at all they could do for us to make it feel like we were celebrating a special occasion. The manager, Jherusa, upgraded us to a junior suite with a view and they even had chocolates, balloons, and a note waiting for us. What was probably a small gesture on their part meant such a great deal to us and saved our honeymoon. Not only did they make us feel special but all the of the staff was incredibly helpful, especially Artrell at the front desk, right when we got there. The beds were so comfy, rooms were very clean, and the breakfast was awesome (definitely recommend putting oreos in your waffles). The hotel is in a prime location as well as you could walk to Universal if you wanted, although the hotel provides a convenient shuttle service. And if you are going to Disney it is only a $13 Lyft ride away. There are so many other attractions near by too. I would absolutely recommend this hotel to anyone and the next time I go back to Orlando I will be staying here again. Thank you all so much again!

"Convenient"

5
02/05/2018

This hotel had a nice pool area and was just overall a nice hotel walking distance to restaurants and mini golf and close to the outlets and shopping. Microwave in the room made it easy to heat up leftovers from restaurants and save on spending more money. Overall would reccomend

"Totally recommend"

5
01/05/2018

We had an amazing time at this hotel. Staff was very friendly and welcoming. The bed comfortable and the bathroom was clean. They have a giant pool, 2 jacuzzis, a place to self tan (in a private area) and a lounge/bar. There was a charge for breakfast but we were not disappointed with the food. Amazing service, we will be back! Also very close to Universal Studios!

"Great - Not So great"

4
01/05/2018

The staff and room accommodations were perfect but DO NOT get the $!0 breakfast buffet. It was AWEFUL!!! Excellent location to all attractions. Free parking. Quit sleep environment. Recommended but DON'T GET THE BREAKFAST BUFFET.

"Good for rest and sleep after a day at Universal"

3
30/04/2018

Hotel was perfectly adequate for rest and sleeping after a big day at Universal. Room was clean and well attended. Air conditioning was fine. We stayed Wednesday to Friday and the Hotel was quiet first two nights and only a little noisier on Friday. Shuttle service to Universal was great! Biggest disappointment was the food quality in the bar / restaurant and breakfast was just a bit better.

"Truly enjoyed our stay"

4
22/04/2018

Ignore those bad reviews people. We stayed here after checking out of Disney resorts to visit Universal Studios. The room was large(much bigger than our Disney room) with a pool view. We had the breakfast buffet every morning for price and convenience, it was delicious. Everyone was very nice and even snagged a few free cookies one evening. The shuttle bus to universal was great too. If you have questions ask! If more people would've done that I'm sure their reviews would have been better. And I never noticed a smell the reviews mentioned. As for the decor, I dont care how dated it was, I was there to site see OUTSIDE of my hotel room. Plus the more modern the decor the more the rates increase, but that's just my opinion. The only bad things I can say about our stay was water pressure in shower was super weak, pillows were too soft(but we had our own anyway) and ice machine on our floor #6 wasn't working. But I'd totally book this hotel again if we go back on vacation there.

"Needs air freshener "

4
21/04/2018

We stayed here for 3 days. The hotel is beautiful on the outside, construction across the street, however there is a Walgreens and a KFC within a 15 min. Walk. The employees are all beyond wonderful and super helpful. The main reception is lovely with lots of seating when waiting for the park shuttles (free). My only complaint is the smell in our room, we were on the fifth floor, and no matter the temp in the room, it reaked of mildew. Almost as if there had been a window left open and the humidity came in and saturated the room. The air conditioner was also quite noisy and would randomly start rattling like something came loose in the middle of the night. Other then the room, everything else about this hotel, employees, amenities, even the offer of toiletries (as I forgot some at home) was above and beyond.

"Very nice hotel and convenient to many attractions"

4
16/04/2018

The location is really good, right near Universal and not too far from Disney. I was attending a concert at Camping World Stadium and it was a short drive. The hotel staff were all very nice and helpful. The hotel is nicely furnished (Lobby area) Rooms were comfortable and clean. The only negative was the A/C was a little bit loud. There is a Deli/store that opens early and it has most everything you need: from toiletries you may have forgotten to fountain drinks, bottles of wine, pastries , coffee, fresh salads and sandwiches or they will make you something. The Cuban sandwich was really good! it's open until midnight. There is also Sharkeys Bar & Grill where you can eat a buffet breakfast (You do have to pay for it) typical breakfast fare and the cook will make you an omelet to your order. They were good. Overall the breakfast was so-so. The bar has a Happy Hour, and the bartender was very pleasant. The pool area has a cabana bar, pool, two hot tubs and an area near the bar that is covered, it has hammocks and couches, like an outside "lounge". The pool was NOT heated when I was there. Overall a very nice, clean, comfortable and reasonably priced place.

"Clean, nice rooms in a good location"

4
16/04/2018

Rooms were ready upon our arrival. Clean & adequate for a 3-start hotel. This hotel is one of the nicer Best Westerns we've stayed in. Staff was terrific. The food from the restaurant was good, both selection and quality. Our family stayed in adjoining rooms, which was a nice accommodation for us. We'd definitely stay here again.

"The king suite"

4
15/04/2018

For the money, I'm not sure you could find a better bargain in Orlando. I stayed 2 miles away at a Hyatt Place for $169 per night. This was over $100 cheaper per night. Granted, it's an Uber away from the convention center, but I had a rental car anyway. Fast and friendly check in. I did 3 nights at the Hyatt Place for work at the OCC and then stayed at 3 other property's down in the Clearwater Beach area. Came back to Orlando and this was the best check in of all! Very professional! The room did smell just a tad like smoke, not terribly, and I don't smoke. Nice size pool, 2 hot tubs at different temperatures. Bar by the pool area. This area, especially by the hot tubs could be cleaned up some.... couple of bottles, cups, etc....no big big deal. Free shuttle to Universal. The staff from check in to housekeeping were all awesome! Other than work, I'm not a huge Orlando fan, BUT FOR THE MONEY, I WOULD SPEND SOME TIME HERE FOR SURE! WELL DONE! GREAT VALUE!

"Quick Weekend visit to Disney World"

4
12/04/2018

Location is not too bad, 15 minutes drive to Disney World. This is Florida, you want a rental car, DO NOT Uber! Much cheaper than staying at the Disney Resort. I was traveling with one adult companion so we didn't need the whole Disney experience. Rooms are spacious and clean. Friendly staff who didn't mind getting us extra towels at 4AM. Plenty of free parking in their lots. For the price and location, it's more than fair.

"Comfortable stay with value for money"

4
11/04/2018

Pros - 1. Welcoming staff 2. Awesome breakfast 3. Room space was quiet ok 4. Clean room 5. A small store in the hotel to quickly buy stuff in need 6. Nice location Cons - 1. No luggage (both check-in & check-out) assistance available, we had to do it ourselves. 2. No in-room dining. 3. Wi-fi became slower as guests started using it more.

"You get what you pay for..well, maybe a little less."

3
11/04/2018

Pros: Close to attractions, provides transportation to parks Cons: Checked in, went to park, came back & our room was given away. Only room left was handicap. Dirty, moldy, no water pressure, bad A/C.

"Wonderful accommodation experience ????? ???? ?????"

5
10/04/2018

????? ???? ????? ????? ????? ????????. ????? ?????? ??????. ?????? ???????. ???? ????? ????? ??????? ?? ????????. ????? ?????? ??????? ?????. ????? ????? ????? ???? ???????. ????? ?????? ?????? ?? 23:00 ??????? ??????. ????? ????? ?? ?????? ???? ????? ??? ???????? ??? ?? ?? ??????? ????? ?????? ( ???? ?? ????). ?????? ????? ????. ?Wonderful accommodation experience Comfortable and spacious rooms. Large, comfortable beds. Spacious showers. A great place as a base for Universal's parks. Day trips to parks and back. The hotel is a short drive away from Awallet. A children's pool open until 23:00 and a Jacuzzi for parents. The hotel has a restaurant with good breakfasts and a small mini market where all products are required to be completed (open until midnight). In short it is highly recommended.

"Great hotel"

5
10/04/2018

We decided last minute to get away for a night. The location of the hotel was great , although it's located in Downtown Orlando, it was not close to the busiest areas, there were many restaurants closeby. The room was great with a nice view of the city ,but the walls were thin and we heard the conversations in the hallway. We were hoping that breakfast was an option for the price we paid, but continental breakfast was not included. Otherwise, the staff was helpful, I asked for late check out and bring a BW Rewards member we got an extra 2 hours so it worked out well. Will definitely stay again.

"Great hotel for trip to Universal"

5
06/04/2018

Beds are comfortable. Rooms are clean. Pool is heated and the entire pool area is very inviting with hot tubs and a comfortable covered area. The bus to universal picks you up at the front door. There is a reasonable priced restaurant on site. Compared to the hotels inside Universal Studios this is a bargain. You can buy your tickets for the theme park on site and get early admission. Beware the time share people occupy the same area where you get your tickets. You can get your tickets in the morning. In the afternoon you have your time share sales people.

"Clean and comfortable stay"

3
04/04/2018

My father and I visited Orlando for 2 days and decided to stay at Best Western. For the price, it was a good deal with clean rooms and bedding. The shuttle to universal studios was easy and convenient as well. The room service was okay but there are some restaurants close-by if you want to explore some good food options. Overall, it was a comfortable stay and my father enjoyed it as well!

"Exceeded expectations!"

4
04/04/2018

For the price and all things considered (warm pool and nice pool area, kids eat free breakfast buffet, rental cars on site) this was our best Orlando hotel! Better than higher end one we stayed at earlier in the week.

"Excellent place to stay while visiting Universal Studios!"

5
04/04/2018

Great experience at the Best Western Gateway hotel. Super close to Universal, beautiful pool, and clean rooms. Check-in was quick and easy, no hidden fees. Would strongly recommend this hotel for anyone visiting Orlando, especially Universal Studios.

"Clean, comfortable, friendly place to sleep"

5
31/03/2018

My daughter and I enjoyed Universal and stayed at the Best Western. It was convenient to the park (just a mile away). It was just what we needed...a clean place to sleep. If you want extravagant, maybe look elsewhere. If not, this is a good choice.

"Outdated"

3
29/03/2018

Staff was super helpful and friendly no issues there. Outdated room it was small and had a bad odor, popcorn ceiling and old carpet.... Convenient location,pool looked clean,hallway ceilings were about 7ft tall,very low... overall I probably won't stay there again,I prefer updated hotels...

"Gets the job done!"

4
27/03/2018

Staff was nice, honestly didn't need to interact much besides checkin and checkout. The room was clean, so was bathroom. This hotel is older and not fancy, but we were gone so much, only needed a bed and bathroom! Close to Universal, we got home each night very quickly. Only “negatives” were silly things like the doors in our room were wonky and would stick shut, you had to push hard to get the bathroom and front door to open. Otherwise good stay and free ample parking.

"Excellent Stay"

5
20/03/2018

The check in staff was very kind, very informative about the shuttle to Universal Studios, and the building itself was maintained. The rooms were clean, the view was nice, hallways were quiet, and the beds were comfortable. The best part was the free shuttle, saving time, money, and energy. I recommend this hotel to anyone going to parks.

"You actually get what you pay for"

4
13/03/2018

This hotel is not expensive. Just enough for you to sleep. It is very dated. Stayed here for two nights. Checked in around 11 PM and we were given a room on the ground floor. Friendly people at the front desk. It is a family hotel. Close to Universal and good restaurants. Cleanliness can definitely improve. Breakfast is paid. Did not try. In room refrigerator and microwave helpful.

"One night stay"

5
11/03/2018

The hotel is very nice it is in a convenient location walking distance to international drive and since the hotel is located on Universal Boulevard it takes you straight into Universal Studios within minutes

"Good location for Universal Studios"

3
09/03/2018

I stayed here for only two night and it was ideal as I was going to Universal. This hotel is a designated stop for Universal which is really handy and free. Hotel was fine ,nothing special , can barely remember anything about it to be honest. No complaints anyway.

"Great hotel"

5
06/03/2018

Best western across the country is a chain where one knows what to expect, vfm, I stayed in three other hotels on my visit but this was the best, not because rooms were clean and comfortable they were, not because the hotel and its amenities are all clean and everyone catered for they are, but what made this hotel stand out was the staff at front desk their hospitality and banter the way they dealt with customers are an attribute to any hotel, when I come back to Florida this will be my place to stay

"Amazing!!"

5
05/03/2018

This was one of the best places we have ever stayed in. Starting with the check in and ending with our last breakfast, everything was top notch and excellent service. The location is perfect and close to everything which is necessary.

"Convenient location, budget place"

3
04/03/2018

Hotel is centrally located and was conveniently close to Convention center. Rooms are clean, internet is o.k. (a little slow). It is a budget hotel - no frills. Breakfast buffet is very bad - it cost ~$10, it is a total waste of money... Water in the shower seems to behave funny - it is working normally in the morning but there is no cold water in the afternoon, after that there is cold water again. There is a small fridge and microwave in the room - that was handy. Overall, hotel is o.k. for business travel.

"Playing at the parks."

5
04/03/2018

Clean room, 7the floor parking lot side yet did not hear a thing. Very courteous staff, all of them. Good breakfast with longer than average hours. Will stay there again next trip. 1 mile to universal, 10 minutes to Disney.

"No good commute, room stank of urine."

1
03/03/2018

Please do yourself a favor, and do not even think of this hotel. We thought we can live in a normal hotel room as we would spend most of the time at the parks, but believe me when I say this hotel is a horror show that only destroys your trip experience. We had booked a room with 2 queen beds at this hotel to be able to visit Universal Studios in January 2018. The receptionist (a Mexican lady) at the entrance was very rude. The room stank of urine. When we called the reception to complain, this particular receptionist (i should have asked for her name, but completely forgot), just hung-up on me. We even left notes to let the cleaners to spray some room freshener, but the stink continued. Two evenings in a row, in the middle of our trip, there was no water supply. When we called the reception, they said everybody has this problem, and that we'll just have to adjust and wait until the problem is fixed. The commute to the parks was not good either. The buses that take to the park and bring us back are only on a very few shifts, and some times the buses never even showed up at the park on those times.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Ujwala, I apologize that you did not enjoy your stay with us during your recent trip to Orlando. It is our goal to provide each of our guests with clean, comfortable, safe and affordable rooms to all of our guests. I will pass your comments on to our Housekeeping and Front Office staff so that they understand the importance of following up with each guest request. We did have an issue that necessitated the replacement of two of our boilers and during the course of that replacement water was shut off on the property during the daytime hours. I apologize that you experienced that during yoru stay. If I can be of any assistance, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Billing Inaccuracy"

1
01/03/2018

We booked room DIRECTLY at Best Western hotel website. The total quote clearly included room rate, tax amount, and resort fee. In final invoice, room rate and resort fee are correct. However, they charged MORE TAX AMOUNT than what was quoted in my reservation. There is no other charge in final invoice beside room rate, tax, and resort fee. We emailed to the hotel general manager. He did not reply 3 weeks later after i emailed to corporate office. He insisted it was correct charge despite the reservation email showed clearly quote amount (room rate, tax amount, and resort fee) in it. Therefore, we will not stay this hotel and possibly other Best Western hotels to avoid problem may interfere with vacation mood. We loved the welcoming staffs but the billing inaccuracy, hassles, and how issue handled by hotel general manager washed away our good impression of the hotel. We unfortunately had to rate 1 star instead of 5 stars.

"Nice Location, Fits budget travelers"

4
01/03/2018

I chose this hotel over my regular Holday Inn Express location since I booked my conference trip late this year. This location is close to the Universal attractions and relatively easy to travel to from the airport. This is a good choice for budget conscious travellers. There is parking but get in early as it fills up fast. For dining there is onsite limited dining at Sharky's and Jacks which I did not try, but they do have breakfast available,and also a deli for salads, snack, and other light fare. There is no continental breakfast or complimentary coffee option. The room guide boasts water in room for a cost, but I found this to be in error. You will have a microwave and refrigerator in suite. There is laundry service on site as well. My room was comfortable and quiet.

"Nice Hotel for a short stay"

3
28/02/2018

We booked this hotel for 2/23/18 for 4 nights. It is an older place and is very dated. It needs a good paint job and the rooms need updating. It seemed to be clean and the bed was ok. The towel bar in the bathroom kept falling off the wall. Housekeeping came in every day and never bother to have the bar fixed. They offered a breakfast buffet for $8.99 per person, all u can eat. We tried it the 1st day. It was the same breakfast stuff that other hotels give u for free. I would not recommend the breakfast when 2 blocks away u have Dennys and IHOP. They are within walking distance.

"Best Western promotes Guns immediately after Parkland School massacre"

1
26/02/2018

I realized this hotel wasn't big on safety when my 6 year old and I checked in and I asked whether there were pool lights and the two women working at the front desk had no idea. But I am much more concerned about how the next morning at breakfast my child found a pamphlet promoting that families visit a shooting range. The pamphlet was next to ones for Sea World and Disney World. We found this pamphlet within a week of the massacre that occurred at a high school in Florida. I ripped up the pamphlets and yelled at the front desk. I e-mailed the manager who basically said someone outside of Best Western handles their promotional criteria which in my opinion is not taking accountability.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Carrie, I apologize that you had that experience during your visit to Orlando. While I have never received an e-mail from you and our staff does not remember being "yelled" at by one of our guests for gun pamphlets, undoubtedly this occurred at one of the Best Westerns in our area. Each Best Western is independently owned and operated and thus each Best Western handles situations differently. Best Western is a diverse global organization with over 4,000 hotels. We value the entrepreneurship, independence and freedom of our individual hotel owners and operators. As a brand, our organization is apolitical and is not a member of any political organization because we respect diversity in opinion, which ultimately strengthens our organization and our respective countries. As a former Law Enforcement Officer, I am committed to safety as is the rest of our staff. Our mission statement is to provide each and every guest with clean, comfortable, safe and affordable accommodations while providing superior customer care. If I can be of any assistance to you please do not hesitate to contact me directly at [email protected] Best Regards, Bill Jones General Manager

"All BW's are not the same."

2
24/02/2018

This hotel did not meet our expectations for a Best Western. Although they advertise being 1 mile from Universal and have a free shuttle, you have understand the details. The shuttle makes the last run at 10:55 AM to the park. The shuttle will stop at several other hotels on the way to the park so the short distance doesn't matter. The $6 "resort fee" is just a junk fee. Nothing about this place is a resort. The hot water system was not working. When I called the front desk, the clerk said run the hot water tap for 30 minutes and the water will get hot. REALLY? I did and the water did get warmer, but not hot. After spending a day at a theme park, a nice hot shower would be nice. The other 2 BW's in Orlando have free breakfast, but not this one!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Carl, I apologize that you did not enjoy your stay with us. We did have an issue with a main pipe that needed to be repaired during your stay with us. Because all of the water from the property has to be drained out of the system, there is a need to run the water when it comes back on for the hot water to reach the room and that is why the desk associate told you to run the water. It also took time for the boilers to warm the water back up to temperature. I do apologize for the inconveniences that you encountered. We are a full service hotel and much larger that the other two Best Westerns that you mentioned. We have a pool, 2 spa's a sundeck, cabana seating area and pool bar, basketball court, fitness center a restaurant and a Deli. If I can be of any assistance, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Average but cheap"

3
20/02/2018

I stayed here for one night on a quick business trip. It was okay for that; if I had to stay for more than one night I probably wouldn't have been happy. Bathroom wasn't that clean. Room and hallway had that old wet dog smell to it. The lobby was clean and the employees were nice, but it is completely zero frills.

"Great Stay & Price"

4
18/02/2018

Date of Stay: Tuesday, Feb 6th - Friday, Feb 9th, 2018. Rooms: 413 & 432 The price of this hotel attracted us, the reviews of this hotel confirmed it was worth taking a chance. Upon arrival, we were checked in by a very pleasant gentleman at the front desk, who was very efficient at his job. He surprised us with a wonderful upgrade to a suite. At first, I thought he meant he gave us a suite instead of 2 rooms, but he meant each room was a suite. The lobby was very 'Floridian' decorated with rattan chairs, settees, and ceiling fans. It was spacious, clean, and well maintained. The parking is included, and very ample and surrounds the building. many parking spaces in the back half can be a bit far from the nearest entrance, but not too bad. The rooms (suites) were very large and spacious as well. There is a kitchenette, with a fridge, sink, and coffee maker. There is a large sitting area with a sofa, chair and coffee table. The bed is a giant king size - soft and plush bed. The bedding was nice, but the pillows were a little small and limp - making the sleep a little uncomfortable. The Bathroom was big and well equipped. I am not a huge fan of the bathroom sink being in a different room than the shower. The shower had good water pressure, and the shower head is high enough for tall people to shower comfortably. No mould or mildew. Breakfast: there is no breakfast included in the price of the hotel, but there is a very nice restaurant in the main lobby that serves a nice buffet breakfast complete with scrambled eggs, bacon, sausage, biscuits, roasted potatoes, baked goods, yogurt, fruit, oatmeal cereals, and mickey mouse waffles. You can also ask the breakfast server to cook you up a nice omelette or fried eggs, etc. The cost of this breakfast is $9.99 + tax and considering the cost of the room and the cost of breakfast elsewhere - this is totally worth it. the location of the hotel: it is perfectly situated between Orlando and Walt Disney World. It is extremely close to Universal Orlando. Gym Facility: There is a nice pool in the courtyard. There is a good gym facility which is open 24 hours. Price: we only paid $75usd per room (no charge for the upgrade).

"OK place for the price"

3
15/02/2018

Rooms are average. Very fair for the price we paid. We didn't use the pool but, from our window, the bottom looked quite dirty. Kids dribbling a basketball after 11:00 kept us up a bit. All-in-all, seemed a bit dated but was what I expected for the rate we paid.

"Great stay!"

4
12/02/2018

This was a nice hotel close to Universal Studios. We really appreciated the free bus transportation to Universal. We arrived at the hotel 3 hours before check in and they let us into our room which was really great since I was not feeling well after a turbulent flight. Rita was kind and greeted us with a smile. Our room was pleasant and very clean. It was nice to have a microwave and fridge in the room. The hallway corridors are a little dated and could use a renovation but overall the hotel was very clean. The pool area was nice. It was a little too chilly for us to use the heated pool but the hot tubs were very nice and plenty warm. The on site restaurant was OK. After a long day at the parks, it was nice to have a place to eat in the hotel and not have to go too far.

"Very good service"

4
07/02/2018

Excellent service, great staff and hotel facilities are clean and comfortable, the only disappointment is the breakfast because they charge 9.99 per person and breakfast quality is not different from the ones with free breakfast

"Very Good Stopover on the Way to Naples"

4
07/02/2018

Room was clean, well appointed and comfortable. WIFI in room very convenient and user friendly. Check in and out was very efficient. Sharkey's Grille very convenient and selection more than adequate for travelers not wishing to leave the hotel for dinner. Staff seemed very customer service oriented. Will stay again on our next trip to Naples.

"Home for us"

5
07/02/2018

We stay here at least twice a month as we have medical and business. Our room is ALWAYS PERFECTION. They honor us with a quiet corner so my husband can rest after medical treatment. The business office is perfect so I can do my DO while I am there. Thank you

"Really nice for the price"

5
04/02/2018

I stayed at this hotel for 4 nights during my trip to USO. During the time that I booked they had a $25 food credit to use at their Shark's bar and Grill restaurant. The staff were very friendly, they gave me great advice about sights located around the hotel and in Orlando. My room was clean and cleaned every day with care. The room had ample space, a nice size TV ,a microwave and a small fridge to hold cold drinks and snacks. The WIFI was pretty good as I never had a problem connecting any of my devices. The bathroom has a shower and tub and the room features a coffee/tea maker. The hotel as a pool, Jacuzzi and business area. The food at the restaurant was pretty good and reasonably priced, they also offer room service. The hotel is a universal partner, as in there is a shuttle that takes you to and from the park for free. I was able to catch the 7am shuttle to the park for early access and catch the 8pm shuttle back to the hotel, which is an hour after the park closes. They also have buses that come later form CityWalk so you can catch a late show or dance at the clubs. Best Western is a great hotel in that it provides you with a lot of luxuries from home, without having to pay a ridiculous price.

"Run down and stuffy "

1
03/02/2018

We stayed here for one night and it was not a great experience. The room had a very pungent mildew smell and was very humid. The hotel itself had a mildest smell. We found a bra on the floor and the sheets had like rusty stains on them. The pool had no towels and no one came to check or refill. We had previously stayed in another 3 1/2 star hotel that was much nicer. I'm not sure why this BW has 3 1/2 stars. It's more like a 2 star in my opinion.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Melissa, I want to apologize that you did not enjoy your stay with us. Certainly we did not meet our own expectations much less yours during your recent trip. I will make sure that we cover your review in our daily meeting to insure that everyone is aware of your concerns and that we take the necessary steps to correct them. Again, please accept my apologies for the inconveniences you encountered and if I can be of further assistance, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Great value and great location"

5
27/01/2018

Consistently one of my favorite places to stay anywhere. Terrific staff and clean. The front desk team is personable and fun. Rooms are a tad dated but are well kept and are clean! The restaurant seemed lively and the shop downstairs was well equipped. One will not regret staying here if they had the same experience I had.

"Nice hotel to the Keys"

4
24/01/2018

This was a nice hotel to use as a kicking off spot to the Keys. I wasn't sure of the condition of the Keys after the storm so I made a reservation just north of Key Largo. The staff was very friendly and wanted to make sure our stay was pleasant. They were helpful with directions and area attractions. The rooms were nice. clean and comfortable. Breakfast was somewhat typical of hotel breakfasts but the staff made sure it was well stocked and clean. We had three rooms and stayed for three days .

"Great stay!"

5
17/01/2018

Staff was great! Very friendly and nice. I like that it wasn't on the ‘main strip' but my husband and I could still walk to restaurants. Hot tub was amazing. Pool warm enough for the kids. Will stay again!

"Great hotel but...."

5
16/01/2018

The hotel is awesome and super clean Our room was brand new with an amazing view everything was perfect except for the fact that housekeeping was very loud early in the morning, talking on the corridors and almost knocked the door down , 9 am and with the do not disturb there....I don't understand why since the check out is 11 am I still give 5 because the hotel is very nice specially by the price!

"Great place to visit the parcs"

5
12/01/2018

As soon we arrived the staff was helpful and friendly. They even gave me a belated birthday present. The breakfast buffet is goid with lots of choices and there is a Universal office in the hotel which was very useful. The hotel is situated 5 min taxi drive from Universal studios so much faster than the shuttle. The rooms are clean with all the things you need. For me it was a perfect stay.

"Great location, wonderful staff"

4
11/01/2018

We stayed at the hotel for a week over New Year's and were extremely pleased with the location and the friendliness and helpfulness of the staff. This hotel is about a 20 minute walk from CityWalk, which made it easy to go and come from Universal Studios. We booked through the Universal website so we had early admission to the park with this hotel, as well as 14 day explorer tickets for all three Universal parks. We went almost every morning before 8 a.m. and left the park around 11 a.m. The hotel is centrally located, near the Florida Turnpike, I-4, and FL528 highways so we were able to spend the days out and about, at state parks, and going to the coast on the east side of Orlando. It was easy to get to from the airport as well. We then returned to the park in the evenings - we could park for free after 6 p.m. so we did this several evenings, walked to the park several evenings (on the days that were warmer) and took the shuttle once as it was very cold outside. Free parking at the hotel was also a bonus. Coffee machine and fridge in the room made it easy to have light breakfasts before we went out - we just picked up cereal, fruit, yoghurt, etc from Walgreens and were able to keep that in the room. The heated pool and hot tubs were lovely despite the cold Florida weather that week. Staff at reception were always smiling and helpful and gave me extra coffee packages, helped with finding dinner locales, and answered any questions willingly. We would definitely recommend this hotel to anyone going to Universal and not wanting to pay the prices of the on site hotels.

"Comfy place to sleep while visiting Universal Studios"

5
09/01/2018

I stayed there because I was gong to Universal Studios. I have to admit it was more comfy that I imagined. It was clean, quiet and at one hour on foot to Universal (Yes, I went on foot once. Don't try it...)

"amazing"

5
08/01/2018

Tthe room was basically a suite, we had a couch, tv with great channels 2 different places to do my hair and makeup. I loved it. ill definitely stay here again. I was also told that I can receive points if I continue booking, which is great because who doesn't love to save money?

"Near Orlando airport"

3
07/01/2018

Front desk service was great. Breakfast was continental but charged $10 per person. Quality was OK. The room was clean but the bathroom was needing repairs. The bathroom was the worst part of the visit. Location was great, 15 minutes to the Airport. Restaurants were very close.

"Not what i expected"

2
07/01/2018

Room was less than what was expected. Smelled musty. Temp hard to keep comfortable. Sevice was very friendly however. For the money i felt it just was not up to the standard. Probably wont be back here

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. While I was pleased that you enjoyed our friendly service, I was disappointed to see that your room was not up to standards. I do hope that you reported the issues and that our staff was able to make the necessary corrections. Sometimes, it can be very difficult to control temperatures using the heat in the PTAC units when it is so cold outside. Fortunately, we do not have that issue in Orlando very often. I do hope that you will consider staying with us again should your travels bring yo back to the Orlando area. Best Regards, Bill Jones General Manager

"Overrated"

2
04/01/2018

In need of renovations- especially the bathrooms. Noisy air conditioners that do not draw out the moisture .. so you can be left feeling like you are camping. Irritatingly loud bathroom exhaust fans. Dingy coloured walls and pool towels that look like they are a decade old.

"Best honeymoon great service"

5
03/01/2018

Front desk very attentive great service awsome rooms pool view restroom clean food delicious very close to all attractions breakfast was good hot tubs and workout area oh also rental car service spectacular

"Great place, close to everything."

5
02/01/2018

This place is close to everything (5 min away from Universal and 20 min to Disney Parks) and a lot of places to eat close by. The service is amazing and the hotel is nice, it's a bit old but they have it in good condition. Nice place to stay in Orlando

"Wonderful stay"

4
01/01/2018

Nice hotel to stay in Orlando and visit Disney parks. Very close to the parks except the traffic the reach is 10mins away. Also when you depart from the destination the reach to high way is easier enough.

"Orlando trip"

3
31/12/2017

Very strong musty smell!!! Shower didn't drain and outlets were worn and didn't work well, but they credited us hotel fee for troubles. Polite staff. Ok for price but they really need to do something about musty/moldy smell. It blew you away when walking in. Thankfully we spent most the day at parks, and were just there to sleep.

"No coffee"

2
28/12/2017

Not a 9 min walk to universal park took 25 mins no coffee until after 7am and you have to pay for it over 5.00 for 2 cups. The beds are small and lumpy . Room was semi clean carpet was dirty . Refrigerator did not work to well....

"Awesome stay!!"

4
27/12/2017

We stayed in this hotel for the weekend of Christmas. We got a room in 7 th floor & our view was fantastic right across Volcano bay. The staff were very friendly & rooms very neat. Except on the day before leaving I found the sink in the room was clogged & didn't drain easily. The bathroom was bit too small. They have shuttle to universal at different timings which was very helpful. You need to collect the boarding pass to use this service from the reception. This hotel is the first pickup point & goes to couple of more hotels enroute to universal.The shuttle is very punctual. So better be at the entrance 5 mins early before the scheduled time. The pickup back from universal is based on first come first serve basis & can get really crowded but surely manageable. This hotel is very close to the universal parks & costs less than 10 bucks in Uber or Lyft. There is no free breakfast in this hotel but there is a small restaurant Within this hotel which serves a decent breakfast for 10 bucks. There is IHOP within 10 mins walk but we had breakfast in the restaurant within hotel. There is also a small bakery kind of shop with all essentials & they can even make small pan pizzas & coffee. I would surely recommend this place if your primary purpose of visit is universal. Overall we enjoyed our stay here & would definitely go back in future.

"Bewitched at the Best Western"

2
26/12/2017

Please be advised that a continental breakfast is not offered, no matter what they say. Your room will most likely smell like body odor and a musty old towel. Beware of the discount ticket offer - it's not worth it. You will be sent to a 4-hour long time share presentation in which you are NOT served breakfast, but are served bad coffee where salesmen insist you join their club and if you refuse, they essentially throw you out.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear hrsupport, I apologize that you did not enjoy your stay with us. I do hope that you mentioned the issue with the room to a member of our staff, we certainly would have loved the opportunity of correcting the issue while you were here. We do not offer a continental breakfast at the hotel, we are a full service property and have a full American buffet available to all of our guests that includes both hot and cold items as well as fruits, yogurts and cereals. I am not sure who told you we had a continental or which third party you booked through, if you could let me know I would appreciate the opportunity of contacting them to correct their site. In our lobby we have a Universal booth that sells tickets to Universal Studios as well as other parks and we also have a separate timeshare booth. The timeshare booth is used by many of our guests to obtain discount tickets to the attractions but you do have to attend a timeshare presentation. I will share your comments regarding your experience with the timeshare supervisor. I appreciate your comments and will share them with our staff. I hope that you will consider staying with us again should your travels bring you back tot he Orlando area. If I can be of any assistance please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Rooms definitely need work."

3
24/12/2017

Lets start with the good. The staff and service was amazing.The location is fantastic, close to everything and amazing views of the city. That being said the place definitely needs some work. The ceiling popcorn was falling off into the floors. The bathroom door didnt open and close properly. Carpets were dirty and worn.

"Best midrange hotel in Orlando"

5
23/12/2017

We have been staying in this hotel for many years. It is fantastically situated just off International Drive. It is spotlessly clean, very comfortable, excellent pool and fitness facilities. The staff are brilliant. What more could anyone ask for? Looking forward to returning in 2018.

"Worst BW I've been to."

2
21/12/2017

Breakfast gave me diarrhea, Hotel store short changed me $1 3 out of 4 times, Bathroom had a weird smell, Pamphlets scattered at room entrance floor, Despite being told otherwise, no shuttle to Disney

"So clean. So kind."

5
20/12/2017

Everyone was so kind and the hotel was super clean. Will absolutely stay here again!!! The only downside to this hotel is they don't offer free breakfast, but there's a big pool and they offer a car rental service!

"We will certainly come back"

5
20/12/2017

Friendly staff, great value , great location, close to Universal Studios. The hotel does need a renovation but it's clean. Breakfast was good and at a great price. We will certainly come back next year.

"Good hotel for the money"

3
19/12/2017

This was my third stay at the hotel. It has an excellent location, good value with very friendly staff. It definitelly needs urgent internal modernization. But for those who Will stay most of the day out, that is a minor issue.

"Florida recap"

5
18/12/2017

This hotel was fairly close, but not walking distance, to Universal Studios. They did off ticket discounts and shuttle rides to Universal Studios and Disney world! I found the front desk staff to be very responsive and friendly!!

"Keep on driving - disappointment plus"

1
13/12/2017

We booked 2 ajoining rooms for 2 nights via the Best Western call centre. Got a great rate and a semi-promise for an early check-in but that was where the good news stopped. Arrived at 8am after flying all night to be told we couldnt get in until 4pm. Spent the day trying to stay awake waiting to check in, finally got one of the rooms about 1pm which we really appreciated. 2nd room was still not available at 4.45 and then advised we there was maintenance problems and we had to move to another floor. This eventually meant we didnt make a 6pm dinner show we had booked and paid for. Hotel communication throughout was terrible. All promise but no delivery. We had to chase every step. To add insult to injury, rooms are very tired and smell musty. The new rooms allocation needed maintenance man to fix lock in ajoining room door before it could be opened. This was the point of the booking! And one if the room phones was still not working when we checked out 2 days later. On paper the property looked perfect fir us with location, parking and even a basketball court which our son really appreciated ... but the competition is fierce in Orlando and next time we will keep driving to another hotel. We have been travelling around the USA for the past 3 weeks and have found Best Western to be consistently reliable which is why we chose this property. Hope they lift their game.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review of our property. I do appreciate the comments and as we read all reviews, I will share this one with our staff so that we can do a better job of delivering great customer service through properly communicating with all of our guests. I do apologize for the inconveniences you encountered and understand that we must do a better job of delivering what our guests expect and deserve. Again, I appreciate the comments and do hope that you will consider staying with us again should your travels bring you back to the Orlando area. Please do not hesitate to reach out to me directly should you have any questions. Best Regards, Bill Jones General Manager

"Orlando weekend getaway"

5
12/12/2017

this place is great for a weekend getaway to Orlando. Its super close to Universal Studios and its new park Volcano Bay. Its also driving distance to the Disney park and great restaurant around the corner. its really a great price

"Just OK...."

3
11/12/2017

Room had that typical musty room smell through out my stay.... Dated hotel.... Close to Universal Studios... No problems with staff... Hotel required a $50 security deposit.... But I probably wouldn't stay there again...

"A Great Hotel at A Great Price"

5
11/12/2017

The Best Western Gateway Hotel in Orlando Florida is one of my favorite places to stay. The hotel is clean, quiet with a friendly and helpful staff. Lastly the price is always right. The hotel features a restaurant and bar, lots of free parking available. The outdoor pool is wonderful for swimming on most days depending upon the weather.

"Good value"

4
10/12/2017

This hotel is a good value for the money. We stayed here because we wanted to be close to Universal. Location is great. The hotel is older, but it is clean. The bed was a little uncomfortable and we did have problems with the toilet not flushing. But the hotel staff quickly fixed the issue. We loved the hot tub after a long day walking around the park.

"Great place as always"

4
07/12/2017

This is our fifth time, we stayed here on timeshare points. Rooms are always clean, staff is super friendly. This week we saw truckloads of mattresses being delivered, our fifth floor had new Sealy Posturepedics on Thursday. We didn't even feel three was a problem with the old beds. Our Roku worked great in the large Samsung tv. Microwave and fridge just fine too, but I wish they would splurge on larger fridges (We eat breakfast in the room, and like to have beer in the evening, we quickly ran out of space) We definitely recommend this hotel, and would stay again.

"Kerry & Shakirah"

5
07/12/2017

We was so pleased with the service from the staff & enjoyed the room & the comfort of the bed! Breakfast was phenomenal & cost efficient. The store in the lobby was really convenient & stayed open till midnight! Overall we was extremely happy with our stay & plan to stay again!

"Good quality for the price"

5
06/12/2017

Staff was friendly and helpful. Mice lobby. Restaurant and bar on site as well as small sandwich/convenience store. 5 minutes from Unuversal. Room was very clean. Bathroom had enough towels and space.

"Smelly Rooms"

3
06/12/2017

We booked 2 rooms at the hotel and they both smelled dreadful. It was like a damp, dirty cloth smell and could've done with a good airing. There were no opening windows so this was not possible and the air conditioning didn't help. The bedding etc seemed clean enough but the smell was awful. Shame, as it could've been a nice room.

"Can't rwally complain"

3
05/12/2017

We were looking for an economic room for our stay in Orlando, we got it thanks to Expedia. The hotel and everything about it looked good from the pictures and the reviews we got to see. The staff was really nice since we got there, they quickly accommodated us to our room. The room was nice, however the pillows were some of the most uncomfortable pillows I have ever tried in my life also the room was lacking some cleaning from some parts of the bathroom and what else. Also they took a long time to tidy up the rooms during the day, we got back to the hotel at 4 pm and our room wasn't fixed yet, the next day we got there past 2 pm and it hadnt been done as well. It's in a very good location, 5 minutes away from Universal Studios/Island of Adventure, they also offer you a complementary shuttle service to those parks free of charge

"Basic but fine."

3
30/11/2017

Arrived late at night after a very long journey but was greeted by a very nice but frazzled member of staff. The room was adequate and we were only staying for one night, great shower. Breakfast was ok, plenty of toast, cereal, fruit, eggs, Canadian ham, grits. Free shuttle bus was very much appreciated. Xxx

"Excellent"

5
29/11/2017

Very friendly and helpful staff. The room was spacious and clean. Premium HBO channels were great. AC unit worked perfectly. Only complaints are that I found someone else's hair on the clean towels in the bathroom and the pillows on the bed were quite stiff, but for $60/night I think this is a great choice.

"On a budget"

4
28/11/2017

Had a limited amount of.money and this hotel.fit right in. Have been there quite a few times. When I first went there it was called the Gateway Inn. Near to shops and restaurants. Local buses and trolly bus are just around the corner. You can also get to and from the airport by bus.

"Thanksgiving getaway"

4
28/11/2017

This is the 3rd year we have stayed at the Best Western Orlando Gateway for Thanksgiving. Staff are all helpful and friendly. Awesome location if you are visiting Universal Studios. The only thing I'm unhappy with is the resort fee they now charge daily with no added value for it. You also have to pay for the breakfast buffet which is included at most Best Westerns.

"Universal hotel"

5
28/11/2017

2 miles from Universal this hotel is straight down the road. We stayed here for three nights paid 419.00. They do offer a shuttle they do have a restaurant they have a little deli the front desk is super nice we will go back again

"One Heck of a Trip"

5
21/11/2017

Without ranting all I can say is that I stayed at this location during a very trying time in my life. The staff at this hotel made what was no pleasure trip bearable. Everyone there is friendly, helpful, knowledgeable, and the accommodations are exemplary. I will book this hotel any time I am in the Orlando area.

"Very good place to stay!"

5
21/11/2017

Excellent in every way. Staff super, room very adequate and quiet. Restaurant excellent. We were unable to get a reservation at our usual Best Western. What a great change this was--we will stay here again whenever we need a room in the area.

"Great property location"

5
20/11/2017

Hotel was in great proximity to Universal parks, and the shuttle was very helpful. It would have been helpful to know there were 3 other stops on the shuttle route prior to getting on it, though. The good news was Best Western was the first shuttle stop FROM the parks! Having a laundromat on-site was a wonderful amenity! Parking was great, with good access to the hotel from all aspects of the parking lot. The room was slightly dated, but overall the property is a good value and we enjoyed our stay there.

"Safe, clean, comfortable, convenient"

5
17/11/2017

I enjoyed my stay. This hotel had everything I needed and exceeded my expectations. Staff, food, room, bed, location were all great. Free shuttle to Universal Studios is a nice perk. Everyone was very helpful and welcoming.

"Great stay"

4
15/11/2017

Great stay, great price, clean pool, hot tub, and friendly staff. Some things look like they are dated, but eh. Toilets sit to close to the water... Overall it is a nice place to stay for a nice price!

"Extremely satisfied"

5
14/11/2017

Front desk staff super friendly and full of smiles. The first night our neighbors were talking and laughing very loud past 1:30 am.. The general manager took care of the issue . We enjoyed the swimming pool, both Jacuzzi and sun deck. Excellent value for the money

"WRESTLEMANIA"

5
14/11/2017

I stay here back in the Spring time, and had a great stay. The staff were all welcoming & helpful, and the hotel was clean, along with well kept rooms. The hotel also offers laundry switchover, which came in handy. Last, but not least the location was perfect it was nearby the top attractions & restaurants like Ihop. Overall great stay ????

"Best Western near Universal"

4
14/11/2017

The hotel was perfect for a trip to Universal. There is a free shuttle that departs frequently and staff on site to help with Universal tickets. There is no shuttle to Disney World. Watch out for Wyndham employees who try to offer good Disney ticket deals in exchange for listening to a condo purchasing presentation.

"Great Deli"

4
14/11/2017

Popped into the BW Gateway for old times sake, we stayed there many times, visited the deli which has been zizzed up a bit, said hello to the very familiar carpets and decor,popped into the laundry and left, quite surprised that no one actually asked what we were doing

"Affordable and decent"

4
09/11/2017

The rooms are small but who wants to stay in the room and waste time, right? The place is affordable and located in the heart of the parks. Orlando's eye is stone's throw away. there are many good restaurants around it. I think we got a good deal.

"Great place to stay"

5
09/11/2017

the hotel is clean and neat. Staff is professional and they make you feel like home. Will stay again in this hotel. Breakfast is good and the service is excellent. The hotel has a shuttle that takes you to the parks in universal studios.

"Excellent"

5
09/11/2017

Staff was friendly. room was affordable and clean. Beds comfortable. Loved that they had a gym that was fully equipped. Breakfast was awesome. will recommend to other people to go here. I will definitely stay again.

"Convenient location, very friendly stuff"

4
09/11/2017

All was as expected in the hotel, except the breakfast that is not worth trying (even if is quite cheap). Better to find a location nearby and have a proper choice of breakfast items. We did have some complications with a friend arriving with a kid, but there was no issue with changing persons in the room, re-arranging the booking or with the arrangements to meet them with late arrival. So, happy customer here.

"Best Western Universal"

4
09/11/2017

The hotel has a great location. Rooms are clean and spacious. Breakfast it's ok for the price charged. The hotel offers private parking, pool and even a rental car office. The free shuttle to the parks it's very convenient.

"Only For A Short Time, Not A Long Time"

3
01/11/2017

This hotel is great for a quick get away for the weekend, but not for a week or longer. To start, the dark skinned front desk lady was not the nicest of all people. She actually seemed to be the most unpleasant to deal with. But my favorite person was the slim Hispanic or Latino man who showed us where our rooms were located. When we got to our room, we were very disappointed because it was supposed to be the king suit. Instead, we got this little room with small beds that weren't the most comfortable to sleep on, but we didn't complain because we were only going to be there for one night. The pool area was not clean, and the rooms didn't feel that clean either, but that could be how I am. The odd smell didn't help much either. I would only recommend this hotel if the stay would be only for a day or two, and if your time was spent mainly out of the hotel.

"Great Hotel! "

5
01/11/2017

Me & my friend stayed here for a few nights as came to Orlando to enjoy the halloween horror nights at universal and can honestly say was a lovely hotel! Staff friendly and very easy check in. Rooms spacious and had a double bed each.. could even see universal from our window which was nice, also facing the pool. Staff member Carlos was such a gentleman and a great credit to the hotel made us feel really welcome! Handy shop in the hotel that had all the basics. Room had iron & ironing board which was a great extra, also had a hairdryer and microwave! Next time we visit orlando we would be sure to stay here again! Thank you for having us :)

"You won't get your deposite back"

4
31/10/2017

Stayed two nights had to pay a 50 dollar deposit and 3 days now and no return on deposit but the hotel has a great location and great friendly staff . Room was clean everything worked well this hotel is just a few miles from universal studios them park and a block a two away from international drive where all the restaurants are . Like I said great location

"You Get What You Pay For..."

3
31/10/2017

You get what you pay for. Not bad, but not great either. This is just a hotel that is good enough to sleep, shower and go do what you need to do. It has all the amenities yet is not fresh and appealing to make you want to use them. The lightning in the entire hotel is extremely low, thus helping it to look more like the aforementioned. The hotel simply needs a facelift, updated, have old carpets removed, etc.

"Great Stay"

5
27/10/2017

Needed a hotel for close to Orlando Universal Park. This hotel fit the bill. Hotel is located within minutes of the park, and a free shuttle is provided, saving the high price parking fee at the park. Desk staff were outstanding, making sure that everything was ok with our stay. Room was clean and neat. Restaurant on premise and also a quick stop for beverages and snacks. Large parking field. Would stay here again while visiting Orlando.

"Great room for the price"

4
25/10/2017

We stayed there 4 of the 7 nights we were in Orlando. The staff was nice, the room was nice, the beds were comfy. Great room for the price. It was close to Universal. I would stay here again while at Universal.

"Good Value"

4
23/10/2017

Comfortable property / convenient location. Ample handicapped parking. Well appointed room. Friendly professional staff / responsive maid. QUIET. Inexpensive buffet on site (addtional to room price). Overall-> good value for quality location.

"Terrific"

5
23/10/2017

Awesome. Restaurant, cafe, location, cleanliness,laundry,along with refrigerator and microwave. Cannot go wrong. Thank you for an awesome stay. We will definitely return. Jose was extremely professional and a delight.

"Excellent Hotel"

5
23/10/2017

I stay here every time I visit Orlando and have never had a bad experience. The service is always great. The staff is always very nice and helpful. It is in a great location right off of Universal Blvd, right next to International Dr. Minutes away from Universal and right up the road from Disney! All in all a great place to stay!

"Wonderful place to stay!"

5
23/10/2017

I was there on business but it was very enjoyable! Everyone was very pleasant and housekeeping was amazing! My daughter had an accident in the afternoon and housekeeping was quick to come up and fix the situation! I will definitely be back for a family vacation! Excellent Job!! :)

"High price to pay for no hot water"

2
19/10/2017

I did get a group discount for the event I was attending. Even with the discount the price was to high to pay for a hotel room with poor hot water for a 9am shower. I felt I should of went to a cheaper motel type and had more than one nights stay for near the same price.

"Great hotel!"

5
19/10/2017

This hotel was perfect for our needs and the location was great! It's really close to Universal Studios. (About a 5minute drive) They offered a free shuttle to and from the parks which was great. They also sold us tickets to the parks at a discounted price. They allowed us to check in early on our arrival date and also let us check out an hour later than the scheduled check out time.

"Dirty af"

2
17/10/2017

We stayed only one night in the room 121, The shower floor and shower head were nasty. The hotel is old and needs renovations. You can definitely get something better for the same price. The only good things were the staff and the location.

"Clean & Friendly"

4
15/10/2017

The room was clean, well furnished & comfortable. Staff were friendly and we booked in with ease. We ate in the restaurant one night only, what we had we enjoyed, but not where we would like to eat more often, never used the bar area but prices looked a little on the high side. I would recommend a room away from the pool side, because the pool and basket ball court do not close until 11pm, which is fine unless you want to an early night, the noise from the basket ball area is quite loud and annoying and we were on the 7th floor.

"Decent economy hotel, but some issues"

3
13/10/2017

The staff was the best part of our experience as everybody was extremely nice and accomodating. My wife asked housekeeping for extra coffee supplies and they left an ample amount. In addition, we were not charged for a resort fee that was implemented after we booked our visit; we did not ask her to do so and were prepared to pay the nominal fee. We also booked a rental car from the enterprise located in the ground floor and that was very convenient. We enjoyed the pool and hot tub despite the hotter of the 2 hot tubs, supposedly maxing out at 104 degrees, feeling more like body temperature. The biggest issue with our stay was the shower. It was difficult to get the water to reach a tolerable temperature as either the water took quite some time to warm up or the handle which controlled the water may have been the issue. This was a problem the first three days but didn't seem to be an issue on our final morning. We utilized the hotel shuttle service to get to universal two consecutive days. Free passes can be obtained at the universal desk in the hotel but I would recommend arriving just before they open at 7am. I arrived at 7:15am on the first day and a family was at the desk purchasing tickets. There were two other parties ahead of me after that familu who were there to acquire bus passes as well. It took more than 30 minutes to get the passes and at least 28 minutes were spent with the first family. There were two employees working the desk but one was standing around talking to people and giving out stickers. Everything was done by computer and I am not sure if there were 2 behind the desk but it didn't look good that this person was behind the desk but not assisting customers and it did not seem as if he was doing other work. Also, I wouldn't recommend purchasing tickets from this desk. They do offer discounted tickets only if you agree to watch a 90 minute presentation for future vacation packages. We did not attend this presentation as we have done so in the past and felt the time was not worth the discount. On the second day I picked up the passes, there was a gentleman complaining about the presentation and stated he felt the description and time required were not as they described it to him. He wrote a letter documenting his displeasure and gave it to the staff. We had to get a total of 4 key cards reactivated as they would not allow entry to our room. The front desk person suggested not keeping them near credit cards or cell phones since they could deactivate the card. That said, when we were given the cards after checking in, we held them in hand as we traveled to the room, and neither worked. We have certainly stayed in hotels where we needed to get the cards reactivated, but not 4 times. The walls were a bit on the thin side as you could hear conversations from the halway. The cable and Internet went out during our stay but was restored within a few hours. One of the elevators didn't seem to be working until the final day and I could not get one of the printers to print something from the computer in the business center. The hotel left a note in the room warning us that flyers for restaurants that come under the door are often not legitimate businesses and suggested we order from other establishments. Out of curiosity, I tried to find a couple of the "businesses" depicted on the menus by googling them and couldn't find any info that matched the menu. There were business that were legit with similar names but different menus and numbers. All in all, our stay was fine and there were no major issues but we probably would not stay in that hotel again or pay a little more to stay in a better hotel as there are so many in the area with similar amenities. If it were a smaller area with fewer hotels, we would probably stay there again.

"Beware of pizza flyers and NO back-up generator."

2
12/10/2017

I stayed there roughly for 48 nights from July 24 through September 11th. Only complaints were that the A/C leaked and the room smelled a bit like mildew. Also, the flyers were plain ridiculous! Everyday I returned to my room to find 3 flyers for pizza places under the door. Do the math with 3 flyers a day, for 48 days. Management said that these places were not legitimate, yet they could not control who comes and goes in the hotel. On September 11th, I had returned to the hotel after waiting out Hurricane Irma at another location. When I got to the hotel, it was pitch black and not a soul in the parking lot. When I arrived at the door, I was met with flashlights in my face by Security. I was told by Security that the hotel is too dangerous to stay (NO back-up generators) and I must leave. I explained that I had been here for the past 1 1/2 months and my belongings were still in the room. Much to my surprise, all the items were still in my room and not touched. After making the trip up 6 floors, and down without any assistance, I was told to call the GM in the morning, but was not given any alternatives considering my room was prepaid for another four (4) days. Regardless, if you are in Orlando during Hurricane season, do NOT stay at this or any hotel that does not have a back-up generator.

"Last minute changed of plans and it worked out great!"

5
11/10/2017

Excellent value for the price. This was a last minute booking due to a medical emergency requiring us to extend our stay in the Orlando area. We were pleased to find such a reasonably priced hotel right in the heart of Universal and close to the hospital. The staff was exceptional and the onsite amenities were super convenient, as we were not really in the mood to "venture out" at this point in our trip. Thank you!

"leaky showers and smelly rooms"

2
10/10/2017

Our stay was for 4 days. Every time we took a shower, we could smell mildew because the shower was leaking inside the walls. The baseboards were pealing off the walls and the counter tops were not properly cleaned. Hotel has not been renovated for a while.Great location from Universal (walking distance), friendly staff. Just need major renovation!!!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for leaving a review, I do believe we discussed the situation regarding your stay via another review site and I appreciate the feedback. As I stated earlier, we have gone into your room to repair the caulking issues and I have discussed the cleaning issues with our Executive Housekeeper. We completed a renovation of our property just last year, however, the caulking issues should have been noticed by our cleaning staff and addressed prior to your arrival. Thank you for your comments regarding our staff, I will certainly let them know. I do hope you will consider staying with us in the future should your travels bring you back into the Orlando area. Best Regards, Bill Jones General Manager

"Worth every cent!!!"

5
05/10/2017

I can not fault this hotel! From the moment we checked in to when we checked out we received perfect customer service from all staff at reception, house keeping and the man who booked our taxis when we needed them! Thankyou!! It really does make your stay that much better!!!! The room is probably the best I've ever stayed in. Clean and fresh and all ammenities supplied. Big tv, great shower and the beds were very comfortable! We slept great all 8 nights of our stay which never happens for me when I stay at hotels! There is laundry facilities, car rental, a restaurant, shop and a pool. Basically all you need in one place. It took us about 35 minutes to walk to the main area with all the restaurants etc. there is a bus you can take for $2 but there is no set time that it comes. We would get a taxi back to our hotel after dinner which would be less than $10. Most places charge resort fees which best western doesn't so your still saving after paying for taxis! It's away from the hustle and bustle. But not too far. Nice to come back to a quiet hotel after a full on day at theme parks!! Thanks best western!! Well done!!! We will stay here again!!!!!

"A hidden gem in Orlando"

5
04/10/2017

I booked this hotel as a package through a travel company online. Initially, I had another hotel in mind, but due to prices/availability I ended up booking the Best Western. I had mixed reviews when I first booked as the price for our stay was relatively cheap and I've been unfortunate in the past where I have booked 3 star hotels which have turned out to be a complete dumpsite, namely The Enclaves suites - dreadful hotel! On arrival, all my concerns were immediately put to the rest. We walked into a large brightly lit lobby and was assisted by a very polite member of staff called Jose who swiftly checked us in and provided us with a quick overview of the hotel - we had arrived at 11pm and Jose could tell we were exhausted after a long flight. Our room was very pleasing. We had 2 queen size beds, a desk, large flat screen TV, mini fridge and a microwave. The room was equipped with a small bathroom and another separate sink outside of the bathroom next the wardrobe - the additional sink was a bonus, especially when you have 2 girls trying to do their makeup in the morning! There was plenty of towels available together with complimentary toiletries, with the option to request more if required. The rooms were extremely clean, the housekeeping team maintained an excellent job throughout our stay. There is also an in room safe, hairdryer, iron and ironing board. The hotel is based on a quiet road not far from International Drive. The location is perfect for the Universal parks - we could actually see the parks from our window. A complimentary shuttle is provided to Universal, however it does stop at 2 other hotels on route. We chose to take ubers instead so could head out at our own convenience. An Uber taxi costs around $7 one way which was perfect. You could also easily order Ubers from within the park when you are leaving. For Disney world, we paid around $18 on average one way which is a pretty decent price. A breakfast buffet is available from 7am for $9.99 plus tax - Very decent buffet which consisted of both hot and cold options - bacon, eggs, pancakes, waffles, cereals, pastries, yogurt, fruit, porridge, hot and cold beverages. There was a pool, but we didn't have a chance to use it. As we had a late flight home, we were able to store our luggage in the hotel storage. Overall, I would 100% recommend this hotel. The location was fantastic for Universal, the rooms were clean and comfortable and the staff were helpful and always on hand. I would definitely stay here again when I next visit Orlando, a real hidden gem!

"Not worth your money"

2
03/10/2017

Stayed 2 nights in this hotel, it was dated, old, filthy dirty, things were broken and falling apart in the room, there was filth and dirt everywhere in the room, under and behind things, the bathroom was mouldy, the A/C unit was in desperate need of cleaning and made the whole room smell of wet mould. Spend your money elsewhere!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
DearTammyandSam, I want to apologize that you did not enjoy your stay with us. I sent you a message in the hopes that you would be able to provide me information regarding the room you stayed in. It is our goal to provide each and every guest with clean, comfortable, safe and affordable accommodations during their visit to Orlando and again, I apologize that we did not meet that standard. I look forward to hearing from you soon. Best Regards, Bill Jones General Manager

"Orlando 2017"

4
03/10/2017

Extremely quick check in Jose at the desk was very informative. If your looking for a base just off the drive this is an ideal location as it's slightly quieter.You can walk to the drive but car is much easier.Facilities are good 2 jacuzzis nice pool gym facilities free wi-fi restaurant & deli.

"Weekend Getaway "

4
02/10/2017

My hubby and I stayed here Friday night to Monday morning. The room was very clean and had plenty of towels. Beds were soft and very comfortable after being at Universal Studios. We did not have a car so we walked to Universal Studios and it was not a terrible walk...maybe a little over a mile. The hotel does have a hotel bus available with various hours for pick up/drop off. The pool was clean and larger & deeper than most hotels. The two hot tubs were secluded and clean. Only complaint is no free breakfast but IHOP and Dennys are within walking distance. Would stay here again with our child!

"DO NOT BOOK HERE - Cancelled My reservation without notification"

1
21/09/2017

I was completely shocked when I arrived to the hotel on Friday September 15th to find out the entire hotel was shut down due to the hurricane. No one notified me (even though they had all of my personal information on file) and the staff was not too helpful in helping me get a new hotel reservation elsewhere. This is unacceptable. I had to pay for a taxi to take me somewhere so that I could then go online and find a brand new hotel on the spot. The worst beginning to any trip. Luckily I'm a positive and smart person and I still had a great time in Orlando, but beware that this place should be shut down permanently. Don't say you were not warned.

Jherusa, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Dear Ruddy_Was_Here, We appreciate you taking the time to share your thoughts regarding your recent visit to our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations during this state of emergency. Hurricane Irma did a number on our hotel and we were forced to evacuate the hotel once it was safe to do so and temporarily close due to lack of electricity. We were without power for a couple of days and did not have access to phone or any of our files. We made a decision on Monday afternoon, to close the hotel for a week to allow for a full restoration project to be completed. We contacted the brand and they immediately went into action assisting us and all of the Florida hotels that were affected by the storm. The project included contacting all guests via phone or email depending on what information they had on file. I am sorry that the communication was unsuccessful and you ended up traveling to the hotel. Our front desk agents should have offered to assist you to find alternate accommodations, I am sorry to hear that was not the case. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Insensitive to Hurricane Irma Evacuees! Don't book here!"

1
13/09/2017

The night before Irma took a turn and was headed for a direct hit to our area, and we all thought central Florida would be safe, we scrambled to make a reservation to get out of our home in Pasco County. I booked this hotel through Priceline, with a no-cancel policy. We were okay with that. However, when I booked it, the dates defaulted to Sept. 16th instead of Sept 9th. Since I was in a panic over losing my home, my pets and possibly our own lives, I didn't noticed that the system sneakily defaulted to a different date until AFTER it was booked. In a matter of seconds my husband called Priceline and they said they would refund us if the hotel approved it. The Priceline rep contacted this hotel and spoke to Elise. They came back and told us that they explaiined the situation, but Elise was not willing to negotiate and would not refund us for the 3 nights. When we called the hotel ourselves, no one ever answered the phone...for about an hour. We had to give up because we had to vacate our property due to evacuation orders. We ended up going to family in Lakeland, but we now have 3 nights at this hotel that we don't need next week because Priceline and this Best Western Orlando Gateway would not refund our money. If the Priceline system was not so sneaky, and if I wasn't in a complete panic and saw the date change, this wouldn't have happened. However, when businesses all over the state are being kind, donating supplies and helping citizens, you would think that this hotel could have understood and simply refunded us for these three nights. This is an example of horrible service. If you have horrible service before you even step foot into the hotel, imagine what you get once you're there? Shame on you, Best Western for takiing advantage of people when we are scared about losing everything.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Tracey, I apologize that you have had issues getting through to a manager. I am not sure who you spoke with but I can assure you that we have authorized Priceline to issue you a refund as we WILL not charge them. It is completely under their control as it relates to issuing you a refund as you paid them and not us. That is why I always recommend you book directly with whatever hotel you are going to use and you'll more than likely be able to save a dollar or two as well. Again, please contact Priceline as we have not and will not charge them for your reservation. They will need to issue you a refund. If I can be of assistance, please do not hesitate to contact me directly, Best Regards, Bill Jones General Manager

"Parks base"

4
08/09/2017

Booked online 2 nite stay ( 2 rooms ) as base to visit parks whilst in Orlando. Hotel staff were friendly and welcoming.The pool was used by our children which was a nice facility to be able to use. The breakfast was varied and well cooked. Overall a very satisfying stay well done !

"Pleasant Expereince"

5
05/09/2017

Everything about this hotel was great, The location was central to everything Universal Studios. The staff was so helpful, professional and so pleasant. The room was clean and the bed was comfortable. We enjoyed the Pool and used the Jacuzzi everyday. It was truly a restful vacation.

"The most helpfull stuff I have ever seen. The location of the hotel is perfect location near all attractions."

5
04/09/2017

The location of hotel is perfect near parks. I would definitely be staying again at same location when I return back to Florida. Thank you so much for you hospitality and friendly stuff that made my stay amazing.

"great location"

4
04/09/2017

Great staff, location is great, breakfast presentable, room are very comfy, decoration not to good, but place is really clean, I really enjoyed my one night stay, close to all theme park in Orlando, recommended

"Wonderful Property "

5
04/09/2017

Great place while you are in Orlando . Very friendly front desk staff , Rita at front desk checked is us and welcome to the property . She is an amazing lady who made us happy after 16 hours long flight . 18 USD by Uber to Disney Magic Kingdom and 19 USD down town . Hotel is in the middle of these 2 destination . U can find lots of restaurants and eating places in international drive . Just few minutes drive . Specious rooms , comfortable bathroom , very clean . Not much selection on breakfast but good one .. We had a good stay.

"Good Rental"

4
03/09/2017

We were located in the middle of Orlando. The hotels location insured we had everything we needed nearby. The pool was extremely clean and was the major attractions to rent. When we go to Orlando, we will book this hotel again.

"3 star hotel, 4 star pool"

4
30/08/2017

Me and my brother like to meet up and use our annual universal passes. This hotel is clean and provides transportation to the parks and easily maps out the amenities nicely! I enjoyed the clean pool area and the option of privacy by the hot tubs is great but a bit far on a hot day to dip in pool, make sure you wear your flip flops the deck gets hot.

"Super-friendly staff, Clean Room, Convenient Location"

5
30/08/2017

The best part about the hotel is the staff. Very friendly bunch of people who're happy to help travelers explore the city. The breakfast buffet also has a very nice spread and worth the money. Would recommend for travelers looking for comfy stay in a budget hotel.

"Highly Recommend this hotel!"

5
30/08/2017

Very nice hotel! Clean, close to parks, staff very helpful. Only gripe would be no complimentary breakfast. There is a nice restaurant that serves breakfast, and a small convenience type store. The staff was great. We traveled with another family couple and the hotel clerk arranged for us to have adjoining rooms which we appreciated very much. Rooms were clean, staff very friendly. Highly recommend if you visit Orlando!

"-"

5
29/08/2017

The rooms were nice and clean, no smell at all, there was pool access with towels there, the staff was friendly and polite, the hotel was in a prime location. I would recommend it highly, very much bang for you buck.

"Great service"

5
28/08/2017

We were very happy with our stay at BW. The service was excellent and the room clean. The building condition is not brand new but had no problems as everything was in working order. We will definitely stay here again when in Orlando.

"Clean, friendly and close to shops."

5
24/08/2017

very clean and close to all shops. Has a enterprise in the hotel in case you need to rent car. It also has a shuttle bus to universal studio. Son loved the arcade and the heated pool. Breakfast was great for a 10$ buffet.

"Very good hotel for the price"

4
22/08/2017

My family and I had a very good time while staying in Orlando. Convenient to all parks. I will recommend to anyone night. The staff was friendly, the room was clean. I would recommend to anyone at anytime. Stay was short so we didn't get the opportunity to check out all they had to offer.

"Staff made our stay!"

5
22/08/2017

All hotels can provide a bed and food. But the staff at this hotel went out of their way to make everything better than just right! Great group of people! We asked for a couple of tiny adjustments staff jumped to make things better than just right.

"Misleading Information"

3
21/08/2017

Be careful when choosing a hotel that says free breakfast included. It was not free and I had to pay when we arrived. I was told one price but charged another for breakfast. The hotel should explain holding charges. Overall Booking.com can do a better job with disseminating information and not wait until the hotel is booked

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Jaxcus, I apologize that there seemed to be some confusion regarding breakfast charges during your stay. On the Booking.com website they state that breakfast is available and they do offer rates that include breakfast; however, the reservation that you booked did not include breakfast in the rate. Again, I apologize the confusion and I do hope you will consider staying with us again should your travels bring you back to the Orlando area. Best Regards, Bill Jones General Manager

"Universal experience"

5
20/08/2017

Great value and accommodations for our getaway at Universal. One of the best stays I've experienced. The hotel is in very close proximity to the park and it was very clean. The staff was exceptional as well.

"Good stay."

5
17/08/2017

I had a very nice stay at your hotel. The only thing I recommend is that you extend your pool hours. We came back late from a lot of our days activities and the pool and hot tub would of been nice at the end of the day.

"Great Time in Orlando"

5
16/08/2017

My trip to Orlando was to visit family. We use this hotel quite often because we feel it is good value for our money. The staff is always courteous and willing to help. The breakfast is the best I've had in any hotel. Their staff is so attentive and they always have a smile for you. The location is great bus stop and International Drive are in walking distance. Didn't get to the pool this time but it looks clean and well kept. We will definitely stay here again. Loved it!

"Clean rooms great shuttle service"

5
16/08/2017

First shuttle stop on shuttle service. Best to get early shuttle coming back from Universal. Usually first stop. Don't wait to last shuttle or you will pay for Uber or taxi cab. Hotel priced not to break the bank. Used money saved to spend at Universal Studios.

"What a rate for a very nice hotel"

5
15/08/2017

We stayed for one night. Easy access to the turnpike, clean hotel with comfortable beds, and friendly staff. There were more things to do with the kids there so we will be back. The location is great and the rooms are clean and a super value. We loved it!

"Convenient location"

4
14/08/2017

I stayed here for my 2017 Florida vacation. I was satisfied with my accommodations. The room was very clean as well as the pool area. We didn't go to the restaurant or store on the premises as I feel they're cheaper places to eat. The hotel is in walking distance to Walgreens, 7-Eleven, KFC, Universal Studios, and a whole host of other places. I thought that it was pretty affordable for a 4 night stay. I booked my room in December 2016 and expected a room on a lower floor. We stayed on the 6th floor, so I was not happy with that. The rooms are not large so if you don't plan on being out and about, I wouldn't stay there. I do plan on staying somewhere else when I return just to see if I can get a larger room on a lower floor. I highly recommend this hotel.

"Easily, My most satisfying hotel experience."

5
10/08/2017

I was extremely satisfied with the quality of service and cleanliness of the hotel overall. During out 5 day stay, my girlfriend and I were never disturbed by the staff and our room was always clean. The Pool/Jacuzzis were always available, the fitness center is extremely clean and quite. Breakfast was great. Shuttles to Universal and other nearby attractions are available. I received a lot more than I expected during my stay. Extremely satisfied. Thank you very much for a great experience.

"Review"

2
10/08/2017

The rooms are moldy, however everything else (amenities) was okay. You get what you pay for as far as amenities, decor and hotel. The staff is friendly and welcoming but the owners need to invest in the guest rooms. It is humid in the rooms even with the air on. The good parts were the pool area and restaurant/shop on property.

"Leisure Trip"

5
09/08/2017

Hotel Great. Breakfast not good. Staff was friendly and engaging. Facilities like pool and jacuzzis were well maintained and clean. Bar is excellent but limited with top brand single malt scotches. Breakfast was nowhere near restaurant style. I would go to I-hop up the street from there.

"An Awesome Experience"

5
09/08/2017

We stayed here a few nights and found the entire experience to be great! We honestly can't say anything negative. The staff was so friendly and helpful, the hotel overall including our room and the pool were attractive and very clean. We felt safe, comfortable and well cared for. I wouldn't hesitate to stay here again--in early June, a relative also stayed here and found the experience to be the same. We would definitely rate this hotel with five stars & look forward to a return visit :)

"Stay before the flight home"

4
09/08/2017

We stayed at this Hotel before we left Orlando for the flight home. So we used it to sleep and as a point to start a little shopping tour and for the way to the breakfast. All in all a good place to stay. Clean and save.

"Complaint"

5
02/08/2017

The staff was perfect. Room service perfect. The only problem was the leak and for that at least I should of gotten a discount. And not even that. Or put points on my rewards program. Cause it kept us up all night and I tried calling downstairs and no answer. And in the morning I went and report it. And not even a apology. I even showed the pictures. . Thanks Martin Leon. 2039233784..

"Birthday vacation"

4
02/08/2017

The room was clean and comfortable, very quiet. The hotel was very close to the attractions I wanted to visit, to restaurants and shopping. The staff surprised me with balloons, a very nice birthday letter, and a gift bag of goodies! I signed up for breakfast when I checked in and got $2 off my breakfast. There was a good variety of breakfast foods including pancakes and waffles. I enjoyed my visit and would stay here again in the future.

"Best Western Gateway Stay"

5
31/07/2017

Let me start off by saying this place was great. All staff members were extremely helpful. We arrived at the hotel at around 1030am. They would let you check in early if they had available rooms even if you arrived before the stated check-in time at 3pm. I made a mistake by booking the queen bed and the gentlemen was kind enough to upgrade to a king at no extra charge. Thanks so much Eric!! The room was very clean and very quiet. We enjoyed the beautiful lake view from our window. Some people say the room is small, but it was only my husband and I so it was plenty of room for us. The bed and the pillows are very comfortable. We slept like a baby after a busy day. All requests were taken care of in a timely manner. One time we stopped at the desk to request some towels after getting back from the theme parks and under one minute later we bumped into the housekeeping lady who had our towels in hands who was on her way up to our room. Another time we needed a screwdriver for our misty bottle and engineering was more than eager to help. Thanks to Edwin. We only used the pool, the saunas, the hammocks once during our stay. They were very clean. There is a small basket ball court by the pool. A good-sized work out room is there with plenty of numbers of equipments for you to use. There is deli shop and a restaurant on-site, which we did not use since we were always out early in the morning and didn't come back until late at night. Free shuttles to the theme parks are provided. They come to pick you up at BW multiple times a day. Just make sure you stop by the ticket counter to pick up a bus shuttle schedule & keep that on you or take a picture of it. You will need it more than you think. Every morning before you leave you will stop at the ticket counter & tell them which time you plan on leaving to pick up your free shuttle tickets. Remember, the last 2 buses that take you back to the hotel at night can be very packed. They provide ONLY 2 buses for the 9ish pm and 10ish pm. I would complain to Universal Studios. When you stay here, you are close to almost everything, at least for us everything was within a 4 mile radius ranging from restaurants, shops, to Walmart off of Turkey Lake. The bath towels could be softer. The water pressure in the shower was low. However, these two things would not keep us from coming back next time. We have found our favorite hotel in Orlando. Thanks Best Western Gateway for your excellent services. Keep up the great work!! You rock!!! Our thanks to those courteous staff members whose names we failed to recognize. It's definitely a team effort to make our stay a memorable one.

"BW very well located and good"

4
31/07/2017

Hotel with good rooms and services. Close to everything that matters in Orlando. Staff very helpful and fast to identify any complain or demand and solve any issue. Nice. Pool, parking, business center and amenities very good.

"Vacation"

5
29/07/2017

Every employee was great and helpful! Will definitely be staying here again! Beds were confortables, room a little small but that wasn't a deal breaker. Shop, restaurants near by, real close to Disneyworld...and has a pretty good size pool area

"A very pleasant stay. Nothing is too much trouble for staff at the best western"

5
26/07/2017

We are currently staying here, we arrived from the uk on Monday and this is our third stay, I want to thank all the staff for making it a very enjoyable experience. Rooms are clean and the pool area is relaxing and very peaceful at times. I would recommend this hotel to all of my friends and family.

"Vacation from July 6 to July 18"

5
25/07/2017

Thank you to all the staff. Diana, Andavia,Eric,Jose,Orlando, Jorge, Edshalyee,Jherusa,Don. For making my 29 wedding anniversary, and son Brian 22 birthday. Rooms very clean and organized. Thank you for the gifts from the manager and the personal letter. Stay in this hotel for 12 nights. If you are planning on going to Orlando this is your hotel. We were from Puerto Rico. Is a very clean hotel.

"Best Western - Universal"

4
24/07/2017

Hotel is ok. Great location. Easy to get to from I-4; Staff was friendly and helpful. Lobby is nice. Pool area is nice. Has a restaurant with a limited menu and a deli on site for convienance. Walgreens is on the corner.

"Excellent"

5
24/07/2017

This hotel is very conveniently located to many Orlando attractions and literally a 3-5min. drive from Universal Studios gate! The room was extremely clean and came with a fridge and microwave. For all of the amenities and location the price can't be beat. I would not recommend the breakfast necessarily just because of price for what you get. Food wasn't bad, I just didn't think the price should have been $9.95 but if you purchased it upon check-in you did get $2 off so that was a plus.

"Most helpful staff!"

4
23/07/2017

The first person we met was Mr. M. Gonzalez. As one of the bell people, he held our luggage for us before our room was ready when we arrived and then again the next day so we could go out and sight see before leaving. He was courteous and kind. Everyone was extremely helpful! The only concerns were the shuttle to go to Sea World would have taken an hour because of making a change at Universal. This hotel is only 5 miles away, so we Ubered it instead. Also, breakfast was not included. All in all it works so well for us since we had to return our rental char to Enterprise and there was one right in the building!

"Great stay"

5
16/07/2017

Staff was friendly, funny and helpful. They even asked how I was doing later in the day as I walked through the lobby. The rooms were clean and comfortable. The hotel is safe and does not cater to less desirable clientele. It is close to the parks, restaurants and shops. There is a restaurant that is located in the lobby and it is open for breakfast and dinner.

"Universal Holiday"

4
16/07/2017

We're a young couple who split our Orlando holiday into two halves - the first half dedicated to Disney (5 nights at Wyndham Disney Springs) and the second half for Universal (6 nights at this hotel). The customer service here was impeccable. Every single staff member we spoke to was incredibly approachable, helpful and always served with a smile. Corridors looked a tad dated but I'm pretty sure we can all look past that. Rooms looked newly renovated and couldn't expect anything more for the price. A few rough edges; some scratches on the walls and a window that had knobs but wouldn't open, however I can't complain about cleanliness and facilities (it had a bloomin' microwave!!). We also requested a high floor and that's exactly what we got. Pool area was ultimate chill, never really got busy. Plenty of entrances to the hotel that can only be opened via room key which is good right? However we still managed to receive 2+ takeaway leaflets under our door each day. Lil bit worrying how easy it is for non-guests to wonder in to the hotel. The shuttle to Universal was absolutely hopeless. Not necessarily the hotel's fault as it seemed every hotel in the area had a similar shuttle chartered by Universal. This shuttle in particular (Route B) visits 2 hotels before BWG and 2 after. We didn't end up getting it but I heard it was a 30-40 minute journey from BWG to Universal. Not very regular - 1 shuttle per hour, around 5 journeys in the morning, 5 in the afternoon, 5 in the evening. If you want to get on make sure you book it in the lobby days in advance as it's disgustingly busy and fills fast. My advice - WALK to the park. It's effort but gets your there quicker than the bus and you leave at whatever time you like. The one time we aimed to get the shuttle it didn't turn up. Plenty of food places nearby and i-Ride stops right outside. Be careful crossing the busy roads though, not all drivers follow the rules of the road. Overall I'd definitely recommend this hotel for a Universal trip, especially if you're working on a tight budget and you're not driving.

"Relaxing "

5
13/07/2017

My husband and I took out two kids to Orlando and Daytona this week. We stayed three nights in Orlando at Best Western Gateway on our timeshare. This is our 2nd visit to this hotel. The rooms and spacious and clean. The bed made me feel like I was sleeping on a cloud. The shower and tub is nice. A lot of room in the bathroom area. The lobby is beautiful. The pool area is large with a bar and seating area. We all loved how big the pool was. The staff is great. There is so many great things to say and a lot more amenities to enjoy. Plus theme parks are close by for any other adventures. I highly recommend this hotel!!!

"Loved it!"

5
12/07/2017

My family stayed here recently and we truly enjoyed this hotel! It is a resort hotel with restaurants, a bar, gift shop and pools! I could tell it was a slightly dated property, but that did not diminish the quality of our stay at all! Being an older property, our room was huge! Loved it!

"Very close to Universal Studios, International Drive."

4
11/07/2017

The HOTEL looks renovated, our toilet was not sealed to the floor of the bathroom.. but for 2 nights was ok to deal with the rocking chair. The breakfast buffet at the hotel amazing, for the price of $9.95, excellent and very conveniente when you are in a hurry to hit the attractions, the employees at front desk very efficient and always with an smile. Overall we have a great time, I will recommend the hotel, is a good deal and very close to international drive and universal studios.

"Great property"

5
11/07/2017

This property is my go-to while visiting Orlando. I stay here every single time. As a travel agent, I also put a lot of my clients at this property as well, who choose not to stay on theme park property. They have an excellent staff, along with complimentary shuttle service to all of the parks. Great value, you will NOT regret staying here!

"Great location and value for the price"

5
10/07/2017

Hotel clean, quiet and safe, with a great location close to Universal. The only set back was the long wait for dinner at the restaurant that made us give up trying to get something to eat there. To makeup for it, the cafeteria served great pizza, shrimps, and mozzarella sticks at very affordable prices.

"Orlando vacation"

4
06/07/2017

This location is close to all the attractions especially to Universals they have a free shuttle to & from the park only down fall no transport to Disney World But we drove with our own SUV great staff very friendly

"Nice place for location"

4
06/07/2017

Would stay again. Room was kinda unclean. But hey it was okay to stay. Great location. The staff was very helpful with everything. Hopefully I could continue to find a room at this hotel. Hope the review is very helpful

"Excellent"

5
05/07/2017

Great service called last moment and had the ability to stay. Front desk employee Edshalyce was amazing and very helpful. The room was very clean and well kept. Breakfast was great and very clean. Highly recommended

"Mnocero"

3
05/07/2017

Overall a good value for the price. Pool is nice and the restraunt is decent too. Our room was very clean as was the hotel. The only bad thing was the beds, they were like sleeping on cement and for some reason they only give you half size pillows. But for the price it's still a good value.

"This hotel is worth for its price, but not the inner design."

2
05/07/2017

The price of this hotel is fairly cheap. I love its location which is only 10 mins driving to Universal. The area is quiet and safe also. The staffs are friendly and passion - they explained everything to me upon checking in. However, the design of this hotel is a big minus. The bathroom is really small, the door took more than half of its space. You can barely move in there if you have two people. The shower was really weak. I did not enjoy the shower at all. The gap of the main door is big which made lots of the lights of the lobby shredded into my room which is kinda annoying. The decor inside the hotel look a little bit old. The hotel is good if you do not stay in the room for the whole day . However, I would recommend the management take a look at the shower and the bathroom space.

"Pleasant Experience"

5
29/06/2017

This hotel is located very close to Universal Studios, right on Universal Boulevard. The room was spacious, comfortable, clean, and quiet. Our room overlooked the pool, which we unfortunately did not have an opportunity to use, but looked very well maintained. The lobby was always kept clean, and the little store inside was open until midnight. They have a laundry room which is very nice.

"Great Staff"

5
28/06/2017

Well-maintained hotel with an extremely attentive staff. The hotel was quiet and clean. The pool area was inviting and well maintained with towels provided daily. Many take-out options nearby as well as in-house options for dining.

"Great location and updated rooms"

5
27/06/2017

I would return again! Great location and spacious King suite was a plus for the money we paid. Breakfast buffet was also great to eat something fast and get on the road. I would recommend this hotel to others.

"Hidden Universal Gem - SAVE $$"

5
27/06/2017

Check this hotel out if you are going to Universal. You can park here and take the bus to/from Universal. It's much less expensive. Hotel room was perfect, pool nice and clean, hot tub wonderful. Breakfast & a nice Restaurant. All you could ask for - and more.

"One of the best"

5
26/06/2017

The room was clean and neat, the employees was nice and respectful. I definitely enjoyed myself. The location of the hotel was perfect, right off of International Drive. One of the best hotels I've ever stayed in.

"Nice stay"

5
22/06/2017

Inexpensive hotel with a resort like feel. We stayed for a week in a king suite and were very comfortable. There is a nice pool, a hot tub, and a tanning deck. There is not a free breakfast, but they do offer a breakfast buffet in the on site restaurant.

"Our Favorite Hotel in Orlando"

5
21/06/2017

Rooms are clean and nice. Staff are caring and kind. Love the pool, jacuzzi, exercise equipment...and location. This was our 3rd stay at this location. They even have a mini basketball court. The rooms have a nice size refrigerator and microwave.

"Nice Orlando Spot"

5
20/06/2017

We chose to stay here because of its closeness to Universal Studios. Hotel was clean, affordable, the entire staff was friendly and helpful. The restaurant food was excellent and the deli was well stocked and convenient. I will without a doubt stay here again when in the area.

"Great Staff, nice value"

5
20/06/2017

Staff was great, location great, value great. I would definitely recommend this hotel to others. The only problem was that the breakfast was not included as anticipated, but the over all cost made up for that. a really nice place to stay.

"Great hotel with Great Staff"

4
19/06/2017

Very nice staff,. ready and willing to help in any way. Perfect location not to far from any attraction and easy drive to the convention center. A nice restaurant and good food and drink all in one location. The quick snack shop was nice for a fast cup of coffee and bagel on those busy mornings.

"Great"

5
15/06/2017

Great service all around. We enjoyed everything about the hotel, including the clean rooms, the front desk service, the lobby area and the complete hotel was very clean. The complete staff was very accommodating throughout our stay.

"Hidden Gem"

4
15/06/2017

Well worth considering. Price/value was good, staff was very friendly, many eating options close by. In-house convenience store was nice option to go with business center and other services. In-room internet was outstanding. Speed was very good.

"Muy Comodo"

5
13/06/2017

Excelente Hotel, muy cómodo, great location, free shuttle to/from universal. Great Breakfast. The personal is always smiling and very helpfull. I totally recomend it. I will visit this hotel in my next visit to orlando

"Make This Hotel Your First and Last Stop"

5
13/06/2017

For those who want a quality hotel (3 star and friendly staff) at an affordable price...look no further. My friends and I came to the Best Western Orlando Gateway Hotel to celebrate my 40th birthday the weekend of June 2, 2017. The staff was great...Rita (always super nice), Eric, and Renata were working and checked me and my friends in and wished me Happy Birthday. When I got to my room, the manager, Jherusa, had a welcome/birthday bag in the room waiting for me with a personalized birthday note. Anpavia, who is always so friendly, checked on us throughout the weekend. Another employee, Don, also checked on me to make sure I was enjoying my stay and wished me happy birthday --These are just a few examples of how this hotel really cares about its guests, and it's a perfect example of how its employees always go out of their way to make sure the guests have a memorable stay. I highly recommend staying here! Duane from Tampa

"Great"

5
11/06/2017

My boyfriend and I stayed here tonight and was really impressed. Very clean outside and inside, check in was pretty fast despite the lobby being busy. Room was nice with no smells, bathroom needs improving but clean. Only con was the slow elevators. Would definitely return.

"Nice spot in a busy tourist town"

4
07/06/2017

Good value and price for the area. Nice staff. Clean rooms. Great view of Sea World and additional parks. Made a note on our reservation that it was our son's birthday. They left him a note and a bag of treats.

"vacation"

5
05/06/2017

Hotel was very good restaurant needed more help hotel staff was very helpful Hotel was conveniently located shuttle bus was convenient check in was easy and the lady was very helpful customer service personnel were very helpful

"Great service"

5
03/06/2017

The staff was super friendly, if we needed anything the service was very fast, the room was very nice and always kept clean, we even had a nice view of volcano bay, overall we really enjoyed our stay here!

"Excellent Hotel"

5
03/06/2017

I was very impressed by its quality for its price. Everything was just wonderful: receptionist was very friendly to accomodate my special needs, the room had everything including fast internet. I will definitely stay here in this same hotel and will recommend it to my friends.

"Wonderful staff"

5
03/06/2017

Perfect hotel for a quick trip to Orlando. The staff was awesome, everyone was so friendly! Our room was clean and comfortable. The hotel location is great. Close to a lot Orlando attractions. The drinks at the outdoor pool bar were inexpensive but stick to beer. We would definitely stay here again.

"Great Place"

4
31/05/2017

The employees at this hotel are awesome! Jose & Diana were the best. Both were friendly & customer orientated. Had 2 issues 1 with the room & 1 with the elevator & Diana took care of them right away. All employees were courteous & friendly. Was very impressed. The rooms & hotel were very clean. The pool area was clean & orderly. We only stayed 1 night, but I would recommend this hotel to anyone in the Orlando area. Right outside of Universal.

"Location perfect for tourists"

4
31/05/2017

The location is great. There's a free shuttle to Universal Studios but keep in mind it'll take about 30 minutes to get to the park because the shuttle also stops at a few other hotels. A uber ride would only cost you $5-6 and get you there in about 5 minutes. There's also a amazing outlet, Orlando Premium outlets only 10 minutes away, again a very cheap uber ride. It's about 20 minutes away from the airport too. So overall this place is great to stay just for the ease of getting around. The rooms are a good size, good selection of TV channels and beds very springy. Cleanliness was average, maintained but not amazing. Front desk staff very accommodating and helpful. Very easy to get late check-out and helped us when we wanted to check-in early. Great service! In the lobby of the hotel there's a convenience store and restaurant (which we didn't get a chance to try) and laundry machines ($3 or wash and $3 for dry so kind of pricy). There's also a Universal Studios booth where you can buy tickets which are the same price online and you don't need to pick up the tickets at the theme park counter, making it very easy. Wifi very fast!

"Bad hotel. Old and bad service with a smile"

1
31/05/2017

Let's start off on me booking this room because I had a conference next door at the hotel the point which was Modern and looks very clean. I checked in on day one and I noticed that all of the ceiling fans in the lobby were so old and wobbly that the blades were actually hanging down from each one of them. I check in with a free upgrade which was supposed to be an upgrade of The View and I was under the impression that it would be an upgrade from double beds to a king bed which they had none available so the help desk said. I got my keys and went upstairs to find a room that was smelled very old and moldy. I found out later that the floor was actually wet when my socks became damp from walking through which smelled terribly and my allergies were acting up. I reported it down to the desk and they told me that night that they cannot move me till the next day. So today I've been completely sick because of the mold in that room and I had to take all my belongings down and have it locked up because a room would not be available till after 4 p.m. . So I come in the next day to get my belongings and get a new room and he gives me the keys and send me on my way. I could not find the eighth floor because the elevator only went up to 7 so I had to go back down to the front desk which he rudely told me to wait till he got to me knowing that he just sent me to the 8th floor. His name is Jose or Juan. So he tells me to go to the third elevator I'll go up to my room and I don't feel well so I order room service I'll call downstairs and he tells me to call them directly but there's no telephone number in the room or in the binder that's left on the table. I was hung up on and I had to call back to ask to be transferred again and I ordered some food the lady did not know what I was talking about and another person got on the phone and said you must have our old menu. I said well I want to order whatever is on the menu and she told me I need to come down and check the menu but I don't feel good and I don't want to. On the old menu is New York strip steak in Parmesan chicken and asparagus and all kind of exotic fish and on the new menu is grilled chicken with no flavor on it french fries and chicken strips. So I will attach the picture of the old menu and my upgraded view of the parking lot that I'm apparently being charged extra for. Nothing is going as planned I will not stay here again I am going to actually contact Best Western corporate which I'm sure they're going to tell me that it's a franchise and there's nothing they can do about it. The hotel is setup mostly for tourist and they are not catering to customers they're just trying to find ways to make more money off the customer. There is even a card it says every call you make you're going to be charged for by the minute and a standardized fee. The menu States it will be a 20% gratuity automatically added to the bill plus a $4 delivery fee just to bring it to your room and they still expect a tip which I don't understand at all. Don't do it to yourself. They are using their location as a selling point and customer service has fell off severely stay at the point next door.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Marc, Thank you for taking the time to review our hotel. I do apologize that you did not enjoy your stay with us. Clearly, we dropped the ball on several occasions and in several areas most notably service. I will speak with our management team and will have them review your comments so that we can address these areas and make improvements where necessary. We renovated the property, including the ceiling fans, within the past 2 years. The fans are designed to have the blades "hanging down", part of the "Old Florida/Caribbean" feel. I appreciate your comments, we take all of them seriously and will take corrective actions. Best Regards, Bill Jones General Manager

"The best place to stay in Orlando, FL"

5
29/05/2017

Our experience with this hotel and its Staff could not be better. From day one to our last, we had a great time staying there. The place is clean, quiet, 100% non-smoking. We have nothing to complain. It's near I-Drive and I4. They offer in-room wi-fi, free guest parking, microwave and refrigerator. They also offer a free shuttle service to Universal Parks. If you need to buy tickets to the parks or get your free voucher to the shuttle, look for Mr. Paulo Cesar at the lobby. He will kindly help you as he did with us. At the front desk, look for Ms. Renata, an adorable person. Both are Portuguese speakers, in case you do not feel comfortable with your English.

"Pleasant surprise!"

5
29/05/2017

Booked this hotel last minute when I decided to stay an extra night than already planned on my most recent vacation to Orlando. This hotel made me wish I would've stayed here from the beginning of my vacation. Check in staff was great and immediately made me feel comfortable and welcomed. Hotel was very clean and nice, nothing extraordinary, but definitely more than I had expected. Rooms were also very clean and well kept. Location is perfect for those looking to go to the Universal parks. Highly recommended!

"Carol"

5
25/05/2017

This hotel is great! The customer service is fantastic! We have annual passes to the parks and we always try and stay if the price is not too high! The rooms are nice and very clean and the pool area is also very nice!

"Our favorite Best Western !"

5
25/05/2017

Every moment we spent at this hotel was wonderful! The room was clean and super comfortable. The staff was very helpful and friendly. They gave us great recommendations for aces to eat. Such a great trip!

"Great Hotel!"

5
23/05/2017

My husband and I went for 3 nights, 4 days to celebrate my birthday #24 and they treated me like a queen! they received us with a wide smile and even gave us an upgrade to suite as a birthday gift!! plus a bag with lots of snacks, we loved the stay here, the pool is delicious and the buffet breakfast y waaaay better than we imagined

"Amazing staff"

5
22/05/2017

I stay at this hotel every time I am in Orlando. The hotel is nice but the staff is what brings me back again and again. They are amazing. Fun and fabulous are better words. Always professional and enjoyable at the same time. I know any time I come through the door to check in there will always be a smiling face to greet me. Always. Anpavia and Donald are who I see the most because of my check in times and I always love to see them. They provide outstanding customer service at every moment. Diana and Angelise are priceless. Always with a smile on their face and helpfulness with anything I need. They are truly diamonds in the rough. Lately, I have had the pleasure to deal with Orlando, as well and he is always friendly and accommodating. He fits in perfectly with the rest of this fabulous group of people. I'm not sure how many more times I can call them fabulous and amazing but the truth is the truth. Stay here for the staff. :-)

"Nice Locatio"

3
21/05/2017

We check in to this hotel because it is close to universal studios. They gave us a small room with a full size bed for 2 people. We only stayed one night but please see the room before checking in. The rooms look good but need to be larger

"Gateway to Orlando"

4
17/05/2017

I travel a lot for work, but when it comes to vacation I am even more selective customer. I expect to enjoy 3 qualities #1 reasonable pricing #2 cleanliness ( better than home) #3 Quiet so I can rest without disruption. A bonus is a quality breakfast... I have now stayed at Best Western Gateway 5 years in a row because they meet and exceed my expectations. The location is very central to most attractions what more can you expect... I'm happy to share the friendly staff were more than humble to serve you and polite to make my family feel truly like welcomed valued guests. Sincerely, Canadian Firefighter

"Great value"

5
15/05/2017

Great location, value and staff. The shuttle was maybe the only bad thing but it's super close to universal and a cheap taxi ride home. The pool was nice with a bar outside. The beds were more comfy than the ones at Disney Pop Century

"Inexpensive, clean hotel near Universal Studios Orlando"

5
15/05/2017

This hotel is a bit dated, but very clean. Parking is free and the price was great at $106 per night. The min-mart inside the hotel has everything you need and if they don't, the restaurant in the hotel has it. Pool, fitness center, basketball and Enterprise rental onsite.

"A gem of a hotel"

5
13/05/2017

Traveled to Orlando on business and, frankly, this was not my first hotel choice, but I'm glad I found this gem. Close to everything, especially Universal Studios park. Very accommodating, friendly staff, and I have the feeling this is a family business. The whole place, from the room to the pool is immaculately clean and well maintained. If you're looking for a nice, budget friendly hotel for a family trip, you can't go wrong here.

"Best Western Gateway, Orlando"

5
13/05/2017

An excellent budget hotel which offers a superior customer experience for a very fair price. The staff are outstanding; friendly, knowledgeable and competent. Check-in and out were easy and fast, and the front desk personnel offered many helpful suggestions for our stay. The lobby is bright and clean and well-appointed with comfortable rattan-furniture groupings. Many of the complementary amenities, such as the business center with internet access, are offered only for an additional charge at other hotels. There is an airport-style electronic tote in the lobby which provides current airport flights data, and you can check in from there and/or print your boarding passes without charge in the business center adjacent to the lobby. Rooms are clean and comfortable, although the air-conditioning was a little noisy. The Orlando Gateway is less than $10.00 by cab from Universal Studios, and is conveniently located to a generous variety of restaurants and services. A breakfast buffet is offered for a very modest fee, and it offers a surprising variety of tasty and substantial fare to keep you going until lunch. Although the hotel is located on a major roadway network, traffic noise was not noticeable and our room was very quiet. What set this hotel apart from the rest was the excellence of the staff and their sense for how welcome a friendly and businesslike customer-service experience is to weary travelers. Highly recommended over other hotels in the same or similar price bracket, and even many which cost significantly higher.

"Nice and Comfortable Stay !!!"

5
11/05/2017

Clean rooms with good staff. Good location with shuttle services to Universal and Disney. Nice pool area and multiple amenities to use. Lot of restaurants nearby for all taste buds like indian, italian, american.

"Good location"

4
09/05/2017

My room was clean, the location was great, however with the construction going on across street do not expect to be able to sleep in or sleep in the afternoon if needed. The little store down stairs was over priced, CVS in less than a mile away. You are better to go there for things you need! I would return

"Good value, great staff"

4
09/05/2017

Great value for a visit to Universal. Shuttle runs on time and gets you there and back in under 20 minutes. Would be nice if the shuttle ran a bit more frequently (runs hourly with a break midday). Room was clean and comfortable with a nice view (#743) though one bed seemed to dip in the middle. All staff were very friendly and helpful. Shoutout to José at the front desk and Jay on the security team for being especially awesome! Pool area was nice + 2 jacuzzis. Wish they stayed open later (closes at 11pm) but I understand some vacationers cannot be trusted to stay safe :/ All in all would return.

"Exciting place to vacation staff really friendly"

5
08/05/2017

The time we share at the hotel was nice friendly staff, great service from shuttle,breakfast or just asking question. Diana and Eric work well as a team we even taken picture for us and with us, I report a problem in the room they immediately clear it up.

"Love this place"

5
07/05/2017

I love this hotel. Everything is so clean and neat. I absolutely love the pool view and the bar by the pool is great. This is my favorite hotel to book in Orlando. The price is definitely worth the stay, all the staff are always nice when I stay

"Great price for busy Hotel"

5
03/05/2017

Located on the quiet side of international Dr it has resturant and snack bar on site thought breakfast is not included. $10 all you can eat and the snack bar you can snacks, coffee and some breakfast sandwiches if your on the go. Does have outdoor pool with a chair lift for those who are unable to get into the pool.It does have a gym. The one draw back the ice machines on two floors were out the entire 4 days I was here even after several mentions of the problem. Front desk very helpful to make sure your stay surpasses yourexpectations..

"5 days visit "

4
03/05/2017

My son and I visited Orlando Florida for 5 days, we stayed in Best western Orlando Gateway hotel, it is reasonable price, pretty clean, large swimming pool and friendly people. I like this hotel as it is close to Universal Studio as well as other shopping malls.

"Great stay! Friendly staff! Pool deck on point!"

5
01/05/2017

The staff was extremely friendly and helpful! The room was well maintained and well kept. The pool was nice and they also had not one, but TWO hot tubs at different temperatures! They also had a bar at the pool and very comfortable deck couches, loves seats and oversized chairs! This place was extremely well done! The bartender was a wonderful young lady and she explained everything in detail that was available! Thank you guys for a great stay! If you want a nice place and a great price stay here!!!

"Best Western Orlando - Best vacation"

4
01/05/2017

The BW was such a good decision we've made to stay. Very good location. Close to Universal, free transportation to/from parks. Pretty close to restaurants and shopping. Nice swimming pool to relax plus hot tub. Personnel is professional, friendly and kind. The room was very clean, a bit outdated bathroom, but very clean. Room services are exceptional. The only negative thing is on site restaurant. The food choice is limited, not really fresh (you can feel and smell it). It really needs to be replaced or switched.

"outdated"

3
30/04/2017

The rooms have aircon a large tv set and a bathroom with shower. But it has been used for so long that an update is needed. The room is not very clean anymore, same goes for the bathroom. Staff is helpful and friendly. The location of the hotel is perfect. Right in the middle between a couple of large malls and close to the restaurants of all the major chains.

"recomended to all"

5
27/04/2017

How do I start stayed 5 days here 22-27 of April and arrived at 8am on Sun and check in was until 4 pm but the lovely beautyfull and sexy accent Diana from saint Martin at the front desk along with her assistant who is just as lovely anpavia said no problem we have your room ready and you can have an early check in and at that point stated welcome and enjoy your stay and proceeded to give us our room keys with a funny joke! We stayed in room 409 with our two 12 year olds and must say plenty of room not the most updated but clean and so convenient to universal studios 5 min down the road . The pool game room lobby gym Jacuzzi and bar were all just as well clean and beautifull. This hotel was in the middle of all the action and shops on international drive and a hop skip and jump from fun zone which I highly also recommend . Room cleaning staff was wonderfull as I came back to a refreshed room after being out all day! And to the one and only Eric manager what can I say but treated all I seen comming in and out as family as well as all the staff. For the price I paid room and park tickets for 4 adults I can say this hotel was perfect for our trip. Would recommend this hotel to all looking for a reasonable priced trip to orlando Florida. And yes I am hard to please from New Jersey and this hotel passed the test! Thank you to all! John Debbie tiffany and michelle.

"Overnight Leisure"

4
26/04/2017

I've stayed at the Best Western Orlando Gateway Hotel several times over the years. It is one of the properties that I always search when I'm looking for affordable lodging in the Orlando Area. Quite often it is the best bargain among my choices. I am always pleased with my experience at this hotel. The location is great for visiting Universal as well as travel to other experiences I enjoy in the Orlando area such as the Orlando Museum of Art, IKEA and such. The staff is always friendly and accommodating and the rooms always meet my expectations. They are roomy and have all the expected amenities. Towels are generous, the beds comfortable and I generally feel safe no matter the time of my return to my room. This was just a one-night stay this time but I have stayed multimle nights in the past and my experiences have been similar. I would recommend this hotel to travelers.

"comfortable"

4
26/04/2017

not happy with first room that we were given. too small, no hot water in shower in morning. was handicap room. maybe was all they had left... but, they did make it up to me on second night which was much better. staff was great !

"Smart stay for Universal guests"

4
25/04/2017

Nice place. $10 extra a night for pool side room is a great value. Make your own waffels for breakfast is nice, but the rest of the buffet is just average. The hotel is dated, but the service is advanced. At an average stay around $100 a night, I would recommend it for family's visiting Universal Orlando. That said, the free shuttle service to resort is subpar.

"Excellent hotel experience"

4
21/04/2017

Simply amazing! I stayed there for 6 days and I was assisted with staying an extra night. I really loved the location and the staff was awesome! I can't wait to stay there again!! I will also be sure to tell my friends and family to stay there as well!!

"Clean and convenient"

4
17/04/2017

Nice place to stay. Not the newest hotel in the area but very nice staff and priced right. The room was clean but the bathroom was dated and in need of a professional renovation. Overall we were happy with our stay here.

"Not satisfied"

2
16/04/2017

Not clean, black mold in the ceiling corner and smelled musty. We found a used plastic cup lid in between the sheets. The price was high for the value of the room. The rooms are old and needs updated.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, As stated on another review site, I do apologize for the inconveniences you encountered during your recent stay with us. We will certainly get into your room and make the necessary repairs. I have shared your comments with our housekeeping staff and supervisors regarding the plastic lid, we simply need to inspect our rooms more closely. I do hope you will consider staying with us again should your travels bring you back to the Orlando area. If you have any questions, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Nice Location, Poor Communication"

2
14/04/2017

The hotel was in a very nice location. It had friendly staff and a clean room with a comfortable bed. Unfortunately their communication is not so good. We were under the impression we had free continental breakfast, but it was not free and hey overcharged us for the age of our kids. They also ran out of everything for breakfast about an hour before breakfast was over. They also did not tell us that we had to reserve a spot on the free bus to Universal Studios at least a day in advance. Therefore we had to pay $20 per day to drive and park at Universal. I was not thrilled with our stay because of those things. We booked through booking.com so I could not find out if they had a military or AAA discount. We will probably look elsewhere next time and read all the fine print on booking.com.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Cucchiaj, Thank you for taking the time to review our hotel after your recent trip to Orlando. I do want to apologize that you did not completely enjoy your stay with us due to communication issues. I will check with the Booking.com site and insure that the breakfast prices are correctly posted. As we are a full service hotel, breakfast is not included however, we do have rates when booking directly through the hotel that include breakfast. We also have AAA, AARP, Military and other discounts that can be applied when booking directly with the hotel. I will also make sure that our Food and Beverage team is aware of your concerns regarding your breakfast, we are open from 7-11am for breakfast and we need to insure we have all the breakfast items available regardless of the time guests come into the restaurant. Again, thank you for taking the time to review our hotel. I was glad that you liked our location and that our staff was friendly and our rooms clean. I do hope you will consider staying with us again should your travels bring you back tot he Orlando area. Best Regards, Bill Jones General Manager

"Location and staff are excellent"

5
11/04/2017

this hotel is just minutes from Universal Studios and other attractions. The hotel is very clean and the hotel staff was exceptional. So nice to deal with such nice people who where also very helpful. Best of all was the reasonable room rate.

"I would stay again!"

3
07/04/2017

Just arrived home from a two week family vacation and I am rating this hotel a 3. It is super close to Universal parks, $10 in a taxi when you don't want to drive and the hotel in general was very pleasant. Clean, nice staff and lovely rooms. The deco is very dated but the atmosphere very friendly. The hotel has a lovely pool area with two jacuzzis however if you want to lounge in the sun, best to do it in the morning as the building is tall and by late afternoon the sun disappears to the other side of the building. The bar next to the pool doesn't open until quite late in the afternoon which was a bit of a waste, I feel. The room we had was lovely. Very clean, spotless bathroom and a handy extra sink with a huge mirror and plugs in the room also. Perfect for getting ready! We had new TVs installed in the room whilst we were there and this was a great touch. The air conditioning unit however, was like having thunder storms in the room with you when turned on due to how loud it was! We often turned it off as it was difficult to sleep, however with the Florida heat this was a lose lose. The AC worked its purpose but sounded as though there was a lawn mower in the room with you. Our stay was long but comfortable. I take stars away also for how expensive everything was in the hotel. I paid $4 for a decent sized bottle of water and ate the breakfast once for $10 which was stupidly expensive for what was actually served. A buffet style all you can eat... but all you'd want to eat is the cereal. I would not recommend the breakfast, however there are plenty of restaurants at a close walk to the hotel. Even though the overall visit was positive the last day was pretty infuriating! - a couple of days before we were leaving we had 2 bottles of water placed in the room in front of the TV with labels to say that the hotel sell water at just under $3 and if we consumed the bottles then we would be charged - fair enough. We left the bottles as by this time we had racked up juices in our mini fridge, simply placing them to one side thinking the cleaners will take them away. When we woke up the day of leaving, we were disgusted to find a bill for the bottles of water and a $4.50 service charge per day! We immediately took the water to reception and demanded an explanation. They removed the water bill, but come on! Don't place water in my room and charge me for it. On arrival we paid $50 per room for 'damages' that may have occurred during our stay - fair enough. When explaining the 'service charge' we were told this comes out of the $50. We are yet to get this sorted but I think the hotel management need to re think this a little better and not tell porkies to the guests. Overall a 3/5 stars. I would stay again but maybe not in the near future.

"First trip to Orlando"

5
07/04/2017

Stayed here while visiting Universal Studios. The hotel was clean and overall very quiet. The location was good for easy access to Universal and International Drive. We did not have any problems during our stay and would definitely stay again.

"Beautiful facility"

5
07/04/2017

The rooms are clean and the staff is extremely friendly and helpful. This hotel is 5 minutes away from Universal. I'd recommended this hotel. Definitely well worth the price we paid to stay. I'll be coming back on my next visit to Orlando.

"Excellent experience "

4
06/04/2017

We stayed at this hotel during our family vacation to Florida for a week. Everything was great the staff were helpful and the hotel amenities were great. We got our room as part of a universal package so not sure of the nightly charge but the room was spotless and very comfortable it had a fridge and a safe that could fit a laptop, ample parking. Only thing I can say I didn't like was that the pool was not adequately lit at night and it would have been nice if there was a pool bar. I would definitely stay again but I would book directly with the hotel to include breakfast the universal packages don't include breakfast

"Great hotel within walking distance of Universal"

4
28/11/2016

We were going to get the shuttle bus to Universal Studios but opted to walk instead which only took 20 minutes. There is a Walgreens, iHop and KFC all along the way although the hotel also has a café and restaurant. The rooms were a great size and really clean. The staff were friendly and we didn't have any issues that we needed to report. We didn't hear any noise from the other rooms although I don't know if this was because of good sound insulation or quiet guests.

"Excellent staff"

4
26/11/2016

The staff went all out for us, checking us in early, helping us on numerous occasions, Particularly one at the desk. Anapavia,the front desk clerk, made our whole trip, the hotel is average, a good deal,that's why we stayed there , but the staff make this a great choice!

"Excellent"

5
26/11/2016

From the start we experienced superb customer service - the staff are friendly and helpful. The rooms are comfortable and we spent a little time at the pool which was lovely. Great value for money and in a super convenient location.

"The best value for money in Orlando."

4
25/11/2016

My compliments to the honest friendly staff. You can see , they realy enjoy their job and do everything to make make their guests feel at home. In this hotel , you are not a number who brings in dollars, you are a guest. All the members speak good englisch, and are willing to help you. There is free parking, swimming pool, fitness, a little shop, office with free printer en free transport to some parks. Although the hotel is not new, it is clean. You cannot open the windows, but the airco works good. The rooms with two big beds and office are well equiped with fridge, coffee machine, microwave, ironing board and safe. And not to forget: FREE strong wifi. Best Western is over-delivering, what gives a good feeling. Much better value then 3x more expensive Renaissance hotel at Seaworld. In the same week, I had to stay there for a conference, but did not like the unpersonal "sleep fabrik". Their cleaners were cheep labor who did not understand a word englisch. They charge for parking an add of $25,- and full wifi $19.- a day. Everything was set up to get as much money as possible out of their customers. Streight after the conference, i went back to the Best Western. Not the modernst place, but i loved it, and felt home!

"Good value for the money"

5
24/11/2016

Good price, clean rooms. Buy the $8 breakfast buffet when you check in.It' s standard basic food (hot and cold), but good if your heading to the theme parks and using the shuttle. They don't charge for parking.

"Exceptional Staff & Service!"

5
20/11/2016

This hotel goes out of their way to make sure your stay is perfect! They definitely went above and beyond! This will be my first choice of hotels to stay in on any of my return trips to Orlando Florida.

"Interesting"

4
20/11/2016

The Best Western Gateway was clean and the staff was very friendly and accommodating but the hotel needs an upgrade. Something bathroom fixtures needed fixing, they were not in perfect working order and needed fixing.

"Comfortable Stay"

5
16/11/2016

Great accommodations. Comfortable bed, quiet room close to restaurants. Had to pay for buffet breakfast but was worth the price. Pool and spa accommodations were clean and up to date. Had a choice of 100 degree or 104 degree outdoor hot tub by the pool Universal Studios just 1.5 miles down the road from hotel.

"Good value good location hotel"

5
16/11/2016

Despite being a very busy family hotel in the heart of Orlando tourist area all the staff were friendly and helpful. The Director of Front Office, Jherusa Puerta was extremely helpful. When we had a small leak in the bathroom the maintenance man was there in minutes, fixed the leak and noticed 3 other items which were not quite right and sorted them without us asking.

"Perfect Hotel in Orlando"

4
15/11/2016

I keep staying in this hotel, because the hotel is situated in a very good position to go around Orlando. Easy access to Florida Mall, Millenia Mall, International Drive e Outlet. Very Friendly staff, Pool , Tenis court, free parking. Clean Rooms. Delicious Breakfast.

"Pleasant place "

5
15/11/2016

I am a member of Best Western and I stayed here because I have trusted the brand globally. It didn't disappoint. A little old, you get a little smell here and there of something dump or old. But I have to say they have kept it very well and it's affordable. I was a little surprised I had to pay for breakfast, but it's not a biggie. The staff are the most amazing! Special mention to one lady who is expecting who has the sweetest spirit. The gym is average but sufficient. I highly recommend.

"great value for the money"

5
15/11/2016

Clean hotel, great staff, lovely pool, They have a nice little restaurant with a breakfast buffet that was good, within walking distance of several other restaurants The only downside was they didn't have any shuttles but we used Uber. Close to universal but not walking distance unless you are a hiker. Across the street from the waterpark but it was closing down.

"You get what you pay for"

3
14/11/2016

I will start with the Pros: - Great staff. They are friendly, knowledgeable, quick, and kind. - Clean. Although totally dated I felt the hotel was fairly clean. - Bed. The mattress and linens were very comfortable. I was out like a light. Not sure if this is because of the miles walked at the theme park or the actual bedding. Now for the Negatives: - NO FREE BREAKFAST - I must have misread this somewhere, but when I booked I was under the impression that there was complimentary breakfast. This is NOT TRUE. Breakfast is like $10.00 a person. - Welcome to the 70s - This hotel is super dated. Like horribly. - Smells. I know this is not a huge negative, but for some reason all the common areas and hallways smelled. - NO HOT WATER - this was the biggest problem for me. The only day we had hot water was Friday at about 9:00 PM ish. I had to take to cold showers and wash my face with cold water every morning. - Water pressure - .. you know how when you were little and you would kink your water hose and only like a few drops would come out at one time. That is your shower here. I mean I had to cup my hands to collect water to rinse myself. - Ceiling is like 6 ft tall in the hall ways. If you are over 6 foot tall I guess you can imagine that you are in LOTR in hobbit land. Overall.. for what you pay for this hotel it is what you should expect. You aren't paying for a nice hotel. You are paying for somewhere to sleep while you visit the parks without breaking the bank. Also we found the shuttle was a headache so we would take it when convenient and Uber when not.

"Average"

4
10/11/2016

This was a good cheap average hotel that is nice and close to universal studios. They are pretty heavy on the timeshare pitches but easily avoidable if your not interested. There is no breakfast but there's an inside restaurant with a breakfast for 10$ but there's also a Dennys a couple of blocks away that gives you a better meal for the same price

"Enjoyable, attentive staff"

4
09/11/2016

Arrived mid afternoon. My husband forgot to tell them that we needed a handicapped room. No problem they provided us with a handicapped room. Unfortunately what they considered handicapped is not really handicapped. The bath tub/shower just had hand held rails -- I needed a roll-in shower. For one night I survived. The price was excellent, the free breakfast was plentiful and the shuttle bus to the park was great.

"Old"

3
07/11/2016

a bit shabby hotel. all very old, but very well can stay here. breakfast was good, and the staff is friendly. reasonable walking distance of Universal Studios. near the supermarket, water park and other activities

"Great price & location, lots of mold"

2
07/11/2016

Price and location were great, staff were friendly enough. Unfortunately they have a serious mold problem. I switched my first room because of the mildew smell and the second was not much better. Upon removing the cover from the PTAC (HVAC unit in the window) I discovered that the blower motor was caked in mold, as was the inside of the front cover. Pictures of both are attached. I get that it's Florida and the air everywhere is wet all the time, but the staff seemed to be unaware that this was even a problem, as they accepted the smell of the mold as normal. They need to significantly improve their standards and do a serious cleaning of their PTACs, or better yet, replace them all. Other than that, no complaints.

"Great Service!!! "

5
06/11/2016

After driving 9 hours to Orlando, I was absolutely exhausted. I wanted nothing more than to get some sleep. Anpavia was so wonderful!! She took care of us! The hotel was full so she called us as soon as our room was clean! The staff at the entertainment desk was also great. The rooms are very clean, beds comfortable, clean linens. Ignore the bad reviews because I've not experienced one negative thing during my stay. Also great - if you miss the shuttle times you can walk to Universal, it's not far at all.

"Best stay in a hotel we have ever had!"

5
03/11/2016

The people at this best western hotel are outstanding. They have provided us with some of the best customer service I have ever seen. Also a special thank you to Edshalyce, Eric and Orlando these people went above and beyond to make our stay as perfect and pleasant as possible!As a thank you we will be recommending Best Western to everyone!

"Pleasant stay"

5
02/11/2016

My boyfriend and I stayed here last weekend for Halloween horror nights, which was a big plus since universal is right up the street! The rooms were spotless, checking in/out was a breeze. Will definitely book again!

"Outstanding Service"

5
01/11/2016

Hotel was clean, hot breakfast was above par. Hot water and coffee available all day is a absolute plus. Plus there is a Trolley stop right outside the hotel. The reason I rated it excellent is the customer service. Derek Babcock the assistant GM there provided us with a ton of information such as places to see, eat and how to get around (I-Ride Trolley). Additionally there was a mix up with our reservation due to a 3rd party website and called all parties to make sure everything was resolved. Thanks again Derek.

"Convenient & Friendly Hotel"

4
01/11/2016

Stayed here for one night after arriving from UK flight, we wanted to stay close to the International airport, the guy on the front desk was very helpful and chatty. while the corridors look a bit tired our room was very well maintained, clean and great for a single night. The location is close to the I 4 and also the Orlando Eye, Madam Tussauds & Sea Life Aquarium. Would definitely stay here again.

"Location, location, location..."

4
01/11/2016

Everything in Orlando is spread out, it takes a while to get from A to B. Staying at a place like this that was so centrally located was a great deal. Everything is near by, even at a walking distance, restaurants, shops, attractions, etc. Service is good, restaurant not so good, but the convenience store is well provisioned.

"Last time we stay here ."

2
01/11/2016

We have been coming to this hotel since 2005 so probably about 6 or 7 times at 2 weeks at a time so a lot of money we have spent this time will be the last tho which is such a shame , when you have been on a 9 hour flight a smile wouldn't go a miss when checking in , the guy that checked us in like it was to much trouble had a face as long as a fiddle , hotel itself great & clean well when the cleaners do clean the room about 4 days we went without our room being cleaned because funnily enough we are on holiday & don't want to be woken at 8am every morning for our room to be cleaned & even when we had been out all day & back at 5pm the room still hadn't been cleaned , just felt like the staff in general really didn't want to be there, was nice for the bell man to remember us & be helpful & polite just a shame a lot of your other staff let the place down so won't be wasting our money & coming ever again , maybe some training with the staff wouldn't go a miss because at the end of the day customers like me are the reason they are in a job & a smile doesn't cost anything :)

"Stayed for a week"

4
31/10/2016

I stayed here for a week and the hotel was absolutely amazing, I am not sure why so many others had bad experiences. The only reason I marked 4/5 instead of 5/5 was the restaurant. Their food was really good BUT the hotel charges you an extra 14$ for using the restaurant. In other words, You eat there, you pay there, give tip and then on top of that when you check out the hotel charges you 14$ for every time you ate there but they do not inform you this upon checking into the hotel. I stayed in a king suite and it was just absolutely amazing. So much room, great HBO channels, can even rent adult movies if you wanna spice things up with your partner. Great view of a small part of the city (7th floor) I highly recommend people to stay here! The hot tubs were so yummy as well. Be careful tho they have some wasps nest there. Something they should do something about!

"Outstanding Value"

5
30/10/2016

Excellent value for the price. The hotel was very close to all the attractions. The hotel had a shuttle to the Universal Theme Park free of charge. The staff was wonderful upon arrival and friendly. The rooms were clean and nice. The beds were very soft and plush. The air conditioning worked wonderfully and kept the room very cold, which is very good for the hot climate in Florida. Excellent staff and accommodations. I would highly recommend this hotel.

"Great Deal, Great Location, Excellent Sleep"

5
30/10/2016

If you are looking a clean, inexpensive hotel close to Universal Orlando Resort, the Best Western Orlando Gateway Hotel is for you. We booked through Trip Advisor and got an amazing deal, well cheaper that any resort on Universal property. The room was clean and the beds were comfortable. The bathroom was only thing that looked like it needed renovating-new floor tiles especially. The bathtub and shower curtain was super clean. (that is always items I look for in bathroom for cleanliness). Check-in was a breeze and the ladies at the check-in counter were so nice and helpful. The hotel is less than a quarter mile away from the Universal Orlando Resort parking garage. This was perfect for us since we were going to be spending most of the day and all of the night at Universal Studios for Halloween Horror Nights. It was really easy to leave the parking garage and head back to the hotel. We will definitely be staying at the Best Western Orlando Gateway Hotel again.

"Good location"

4
30/10/2016

This hotell is nice and clean with friendly staff. Pricing is good, you get value for your money. Easy access to all attractions, shopping malls and the Airport. Free parking and an good priced all you can eat breakfast buffet.

"Nice and clean"

5
29/10/2016

Out of our 4 visits to Orlando, this was the best hotel. Moderate prices, clean, friendly employees (Octavio at the restaurant is a star ??), great breakfast, convenient location, great amenities (we really enjoyed the pool area), complimentary toiletries (make sure to ask front desk if you happened to forget something, like I did) even the room service was reasonably priced. Only the bathroom set up was a problem in our room, door was kind of weird and if you open it, you may hit someone sitting on the toilet ??. And the color of the walls is yellow, what looks a bit outdated. I think if it would be white, it would give a room more modern and light appeal, to my personal taste. But overall very nice hotel, will definitely stay here again!

"Wonderful stay!"

5
29/10/2016

My coworker and I booked a stay at this hotel as we had received a certificate for a free night stay, we work at a hotel ourselves so we were a little skeptical but decided we wanted to take a trip to Disney so the hotel wouldn't really matter in the end if it was bad. When we checked in, which was very late due to being at the park, we were so very pleasantly surprised! The hotel was lovely, everything was clean and the night auditor Anna was an absolute delight every time we saw her! She was so professional and inviting that we agreed that this was going to be our hotel for future stays. On our second day there we went to the in house bar and the bartender was phenomenal, Cali, was so cheerful and sweet we absolutely loved her. The elevators were very fast, the rooms were very clean and the house keeper was incredibly sweet We definitely will be staying again!!

"Exceeded My Expectations"

5
27/10/2016

I don't have a single complaint about this hotel. Check in was very easy and pleasant; The night shift employee Anna was extremely helpful and super nice! Room was clean and great, was exactly what we needed after a long day at the parks. They have a deli and small market near the lobby area which was great for a quick late night snack. The bar there was open until midnight and the bartender Cali (who coincidently shares the same name as me) was fantastic! This Best Western definitely exceeded my expectations. I visit Orlando frequently for the parks and I look forward to returning to this hotel soon!

"Great Stay!!"

5
27/10/2016

My daughter and I stayed there for three nights and everything and everyone was wonderful. The price was also right. We went specifically so that my daughter could enjoy a jacuzzi, which she did. The room was exceptionally clean and all the staff were very helpful with information about the area.

"Location "

3
27/10/2016

My hubby and I have stayed here many times, must say there is a renew atmosphere overall. This hotel has a shuttle to and from Universal Studios. They sell tickets for Universal and have a help desk for you too! Laundry coin machines are of great help. The convenience store sells sandwiches, pizzas and many other snacks. You can enjoy a buffet breakfast at a good price at it's premises. Close to hop on the I Ride trolly to get around International Drive and the Premuim Outlets a must. Must say that the bathtub has a water issue ..water takes some time to drain. Otherwise I do recommend this hotel.

"The Best"

5
25/10/2016

Great team during the hurricane! Good food!!! You're like family here! Clean, comfortable, etc. I loved the hot tub! A lot of support from staff. Lisa,Barry,Jorge,Jherusa, Kevin....You are awesome. Thank-you for all your help

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear RC, Thank you for hanging out with us during Hurricane Matthew! I certainly appreciate your comments regarding our staff and will make sure they know that they were appreciated by you. We hope to see you soon and hopefully the weather will be nicer. Sincerely, Bill Jones, CHA General Manager

"No. stay away !!!!! "

2
23/10/2016

We stayed here before. No issues. So we stayed here again. Not so good. Bed was hard. Didn't sleep well. Ac stank like something rotting. They I guess tried to cover the smell with air freshener. Sorry it didn't work. The closet door fell off track. Elevator. Kept getting stuck. And was rattling. Soda machine on floor was unplugged so no drinks. Never again will we stay here.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Tweety, We do appreciate that you came back for a second visit but I am disappointed to see that we did not love up to our own standards for your second stay. I will certainly discuss the issues you encountered with our staff in the hopes we can avoid the same issues in the future. I so hope that you will return to our property once again and if there is anything I can do, please do not hesitate to contact me directly. Sincerely, Bill Jones, CHA General Manager

"Awesome stay "

5
22/10/2016

Me and a friend were trying to find a hotel room last minute, and I'm glad we stumbled across this place. Jorge, Don and the young lady were so accommodating. The cookies were a nice touch! They were so hospitable, unlike the other property we were at. The beds were so comfortable and the room was very clean. The professionalism was excellent keep up the good work.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Neeka, We are glad that you stumbled upon us as well. Thank you for the comments regarding our staff and our product, I will make sure that I pass them along. We hope to see you again soon! Sincerely, Bill Jones, CHA General Manager

"Best Western Hotel"

3
21/10/2016

- decent hotel for the price - cleaniness of hotel needs to be improved - great location to Parks - friendly staff - resourceful staff - secure parking area - comfortable bed - lighting of the room could improve

"Best of the Best Westerns"

4
20/10/2016

As Florida Residents we visit Universal regularly throughout the year and this particular BW seems to consistently step things up a notch compared to similarly priced hotels in the area. Clean, comfortably sized rooms, convenient to Universal Studios, adequate gym, large pool and common area, quiet rooms with some that have doors leading straight onto the pool deck. Quietest rooms are on floors 7-8 near the north side. The pool is LARGE with two Jacuzzis and a sundeck set off to one side behind privacy fences. Pool towels and a shower are conveniently located near the shallow end pool; and, there are plenty of lounge chairs and tables to accommodate guests. Located walking distance to Universal Studios (although we seldom do) about a mile or so.

"Not impressed"

3
19/10/2016

This is one of those hotels that nickels and dimes you to death. Want the bottled water they left in the room? Extra. Want the breakfast buffet? Extra. And on top of that, the room (301) had a very musty and damp smell coming from the air conditioner. The room was clean, it was just the smell that was offensive. The tub leaked around the bathroom door and apparently had been doing so for a while, so the bottom of the door and frame were rotted out and had just been painted over. One of the lamps in the room did not work. I'll skip this hotel on the next trip to Orlando.

"a place to worth visit to"

5
19/10/2016

kindly people, I made checking 4 hours earlier and they gave me the room at that time without any problem, always ready to gave solution with a smile, very good location, very clean... excellent people...large lobby, laundry available, very good Wi-Fi. good swimming pool, very comfortable parking without extra charges.

"NOT Best Western Quality"

1
18/10/2016

We stayed one night and then checked out and paid the penalty for early check-out. Arriving there early the reception was not very professional. We did arrive early in the morning as we checked out of our Disney resort and was off to Universal for the day. We asked if our luggage could be stored until our room was available. The Bellman already seemed like he had the weight of the world resting on his shoulders and asking him to store the luggage was just too much. With a huff and a puff he 'managed' to find space for our luggage in the luggage room. We really did not feel welcome at all. When we arrived back early evening there was someone else at the concierge desk. Extremely friendly and helpful. We had an option online to upgrade but were told our room was already upgraded. It was not, it was exactly the room we booked. The beds were extremely small Must be the smallest double beds you could possibly find. The mattresses and bedding was really lumpy and uncomfortable. As we were 4 booked into a room with two double beds it was really uncomfortable on those small beds. We asked for an extra single mattress. Had to rearrange the whole room to fit this mattress in. This mattress was also unfortunately very old or bad quality because it was almost like sleeping on the floor. When bringing up the issue of the beds they seemed to have a standard well rehearsed response. It's managements policy on beds and bedding. We decided to have our breakfast before checking out. The Dining room was dingy, the buffet area was dark and the kitchen really didn't look clean. Cutlery was also not clean. I will most certainly not recommend anyone book into this hotel if you are used to at least a 3 star hotel or have stayed in Best Western hotels in Europe. It is certainly not close to the same quality.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Sonja, I sincerely apologize that your room and the service did not meet the standards that we have set for ourselves. I will certainly forward your comments on to our management staff and have them discuss the issues with their staff. We do have (2) double beds in our standard rooms but we also have king and suites with pull out sofa's available for those who would like more room. It is our goal to offer clean, comfortable, safe and affordable accommodations to all of our guests and again, I apologize that we did not meet these goals for you. If you have any questions, please do not hesitate to contact me directly. Best Regards, Bill Jones, CHA General Manager

"Ok hotel. Friendly staff.Good breakfast."

3
18/10/2016

Quiet time of year so we had the pool to ourselves for a short while on some afternoons. Hotel was clean (if a little outdated in places). Breakfast was nice (not included in price). Evening meals were ok, you can get better on International Drive so only ate in once. I'd recommend walking to Universal; it's 20 minutes away so quicker than the coach. Isabelle in the booking office was lovely, she helped us book the Busch gardens coach and always friendly. $50-60 taxi to the airport (including tip). Able to print boarding passes in the hotel and they called the taxi back for us. Had the fire alarm go off on one of the days we were there. False alarm but the staff were nice about it.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear CT, Thank you for your business and thank you for taking the time to review our hotel. I was pleased to read that you enjoyed your stay with us during your trip to Orlando. We hope to see you again in the near future. Sincerely, Bill Jones, CHA General Manager

"Solid hotel"

4
17/10/2016

Great room and bed. Great location for universal Lobby dated and check in slow but friendly. Was a hotwire blind pick so lucked out. Good food on restaurant and good waiter. Can't go wrong with this place of you get a good rate

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Jeff, Thank you for your review. I was pleased to see that you found us to be a "Solid" hotel and that we met your needs during your visit. We appreciate the positive comments and look forward to you returning soon. Sincerely, Bill Jones, CHA General Manager

"Too numerous to mention"

4
17/10/2016

First let's mention. ANAPAVIAat the front desk.shes great got us in quick witha good room.she knew whatwe wanted!!! JUNIOR concergie ,satisfaction guaranteed Maria. And. Octavia. Gonzales.at the restaurant. They'reGREAT. Kevin took care of us at night resturant. Marie. Housekeeping. Excellent And the two girls that took care of the deli!! Keep up the best work.!!!!! Comingbackformore!!! Pool and gym clean !!!

"BW Gateway"

2
14/10/2016

Check in was nice and easy. They even let you specify a window of time you plan on arriving, which I thought was really nice. The room however, not so nice. The beds and the bathroom were both not clean. The staff was very friendly and we were greeted with "have a good evening" and "good morning" from every staff member we encountered. We mostly just had the issue with the cleanliness of the room. Disappointed with lack of complimentary services, i.e.- water or breakfast. Would not stay again.

"Perfect location near Universal Studio's "

4
14/10/2016

This is our 4th visit in this hotel in this area. The location is great, Wet 'n Wild is a 5 minute walk and universal is a 20 minute walk. Shuttle is also available to go to the parks. Hotel is clean, but rooms could use some renovations. They were clean, but outdated. Housekeeping could be better. We h' stayed there for 14 nights, but shampoo, soap, etc... We're not replaced. We had to ask them at the desk, and did get them without any problem. We will go back

"great place nice room was a surprise"

4
14/10/2016

the hotel was a lot nicer then expected ...for the price it was exceptional...would highly recommend for cost effective stays aright across from wet and wild great for universal and not to far from the convention center

"Great staff"

3
13/10/2016

I gave this hotel 3 stars purely based on the staff. Everyone was courteous and efficient. House keeping and the front desk went above and beyond to help and rectify. The hotel itself is located in a great spot for universal studios and wet n wild. But it is an old hotel. The elevators were scary. And our last day at the hotel the elevators were not in service. The a/c leaked water into the carpet and gave the room a smell of mildew. The bathroom was very small and the shower, just functional. They did have a second sink and mirror located outside the bathroom. That was useful. They have a microwave and fridge in the room. Everything was clean. Very clean. And the beds in great condition. Non of the vending machines in the floors worked.

"Good hotel but could be better"

4
11/10/2016

I stayed here for my trip to Universal Studios. The rooms were fine, however, the drain stoppers for the sink & tub in the bathroom did not work. The fan in bathroom also did not work well. The sink continued to fog up with use of fan. The pool was great, as was the hotel staff. We were there for Hurricane Matthew and the staff was great. All staff was in hotel during the hurricane was over Orlando. They kept watch over us until the hurricane left out area. Area to improve: have the small food court area open at 6 am. Could not buy any coffee in hotel until 7 am. No free coffee in the reception area.

"Friendly and helpful staffs"

4
10/10/2016

The bell boy and the check in staff who both on duty at the time of my arrival (on the 26th September 2016 approximately 12 noon), both individuals are extremely friendly and made my arrival feel very welcoming. And the other staffs are helpful too especially when I encountered problem with my key card.

"Hurricane Matthew Hotel"

5
09/10/2016

The hotel staff was wonderful. They allowed us to check in early due to the weather. The deli/market was open so that we could get some lunch since most area places were closed. The room was clean and comfortable.

"In walking distance to City Walk & Restaurants"

5
05/10/2016

We stayed 4 days at this hotel for a conference and were impressed by the friendly and helpful staff. They even cheerfully made us a 3rd key when we locked ourselves out of our room with our keys inside. The conference room and meal service in the adjoining room were well equipped and well set up. The food served was healthy and delicious. It is located close to International Drive and all the restaurants there and to City Walk where we had a team building scavenger hunt. We thoroughly enjoyed our stay and would stay there again!

"Great stay, great location, great price"

5
02/10/2016

We arrived at 12pm on Sun and room was ready. Check in/check out was a breeze. Hotel is nice with heated pool, 2 hot tubs and tennis courts etc. Great location, Easy walking distance to international Blvd. All of the staff very friendly and helpful. Onsite Restuarant with 4-7 happy hour. Lisa (one of the Bartends) is super nice, really enjoyed meeting her. Breakfast buffet had everything you needed. Didn't eat dinner but menu items did look good and a variety of items

"Amazing hotel"

5
30/09/2016

Everything was top quality and the staff were brilliant help towards us and vetting us round the state i would advise everyoneghat wants to come to this state to sleep here as it is brilliant help and a lovely stay. There was onestaff called M.Gonzalez Jr who was amazing and saw to all our needs

"Near everything with friendly staff..."

4
29/09/2016

Hotel room and beds were comfortable and clean... Staff was very helpful, When I called a few days before arrival to query about getting a room on the first floor near the entrance due to my wife's walking capacity... Was told that room was ALREADY taken care of and assigned... Check In and check Out with no problems... During my stay I had problem with my PC... Availability of Business center was saving grace... Also, fair number of handicap parking spaces near entrance was a plus... All in all, a better than OK stay at hotel which is near everything...

"Great Place for Price"

5
24/09/2016

Older hotel but it was clean, staff was friendly and nice pool. Great price and only a short drive to Universal/Isle of Adventure. Handle on shower was not working right and neither was frig., but not bad enough to report either. Highly recommend this hotel for those on a budget.

"Kathleen Nuala "

5
22/09/2016

Stayed at this for the last ten years Highly recommend very helpful especially Ava who would do anything to help back in Nov Beside wet wild and universal studios very quiet Great for shoppers beside all the outlets and malls

"Really nice for the money!"

5
21/09/2016

We were pleasantly surprised how nice the room was. It was also priced very well for what you get and how nice it is. Would definitely stay again! We had friends stay near by that paid twice as much for their room and ours was just as nice or nicer

"Great location and nice hotel"

4
21/09/2016

Loved my overnight stay here and will definitely return. Located centrally in the Universal, International Drive and outlet mall areas, just off I-4 and Turnpike. Nice lobby area, free parking and gracious staff. My room was very clean, nice condition and quiet. Comfortable bed and good space. Looked out at night over Orlando Eye. So many restaurants, shopping and entertainment nearby. Got a great rate besides. Only issue was a/c a little hard to control and made louder noices partway through the night.

"Comfort "

5
20/09/2016

Visited this hotel back in 2013 and again this year have to say this hotel is well equipped for our needs. Rooms are modern and contemporary. Beds most definitely comfortable. Hotel reception and Bell boy ever so welcoming and considerate to our needs. Pool and facilities are adequate for a relaxing time. Would highly recommend this hotel to potential visitors and right on the doorstep to universal

"family time"

5
20/09/2016

We spend a lot of time at HHN at Universal, Orlando. This is our happy time! Our first choice for a place to stay is always the Best Western Orlando Gateway Hotel, Orlando. We always have a good experience and the staff are exceptional. Junior, at the front, is always a pleasure to see and visit with.

"janland"

5
19/09/2016

great place clean lots of extras all over stay was great only thing would like to seen is restarunt stay open all day price good rooms and beds very comfy not a lot of restaunts close have to walk or take trolley

"left early"

3
18/09/2016

checked in, was supposed to stay 4 nights, but left after 1 due to noise and very scantilly clad women in the lobby also there was no breakfast included. disappointing! Took awhile to check in and out as I kept being asked to wait while they called cabs for other guests.

"Excellent service and locale"

5
18/09/2016

The staff at BW Orlando Gateway Hotel were exceptional employees. Everyone went out of their way to accommodate us. Our comfort and needs were met beyond our expectations, particularly because we got a room upgrade because of our BW platinum status! The on-site bar and restaurant had a great selection and was so easy after a busy day at Universal. The cafe has a nice selection of ready-made sandwiches, hot sandwiches, snacks and breakfast pick-ups.The area around the hotel is loaded with great restaurants and things to do. The bus service to Universal is a little tricky as you have to get boarding passes ahead of time. They are only available in the morning, so do look into this when you check-in. I got my passes at 7am to make sure I got on the 8:15 bus. The rooms and beds were very comfortable with the usual BW amenities: microwave, coffee pot, large flatscreen and refrigerator. Oh, there is a $4.50 a day charge for parking, USA Today and use of facilities which is a little unusual.

"The Best In Orlando area"

5
17/09/2016

We have stayed many times at this hotel and have not had one bad experience from check-in to check-out ! The staff are all great. Rita is a stand out employee. We love walking in and seeing her at the front desk, with her wonderful smile. She genuinely loves her job and that shows in her appearance, attitude and knowledge of what she does. All of your front desk people are great. Rooms are clean and comfortable and they smell wonderful too !! Location to anything you need is fantastic, hotel restaurant has a great breakfast and dinner. You can print your boarding passes in the lobby on a large computer screen free of charge, which we found very helpful too. All in all, a great place to stay and the price is very good !!

"Surprising friendly and professional service"

5
16/09/2016

People held the door open for us to enter and leave. Everyone treated us like we belonged and they wanted us to be happy. The lobby was clean and well-furnished. I did a photo shoot in it for my leather jacket business and no one bothered me or asked me why I was doing that. Awesome!

"Just "okay""

3
15/09/2016

My rating for this property would be to say that it is simply "average", with the main emphasis being that the buildings and room simply looked a little tired, and worn out like a pair of shoes that have been used for a little longer than needed. I believe that a nice coat of paint throughout and minor repairs such as cracks in tile, drywall, etc. would go a long way to keeping the property at "average" to maybe above average. The positives to the property is that the location is very convenient and the staff were nice and accommodating.

"Vacation Stay"

4
13/09/2016

The hotel was nice and clean. The only issue I had was that the shower didn't drain. Free parking with your stay. It is a pretty close distance from Universal. There is a shuttle to and from Universal at certain times. They do have a restaurant in the hotel. Pool area was very nice.

"Love This Hotel"

5
12/09/2016

My daughter and I have stayed here 3 times now. The lady at the front desk on check in, she was so nice, gave us a room on the 8th floor, looking towards Universal and Wet n' Wild. We were there for 7 days. It's very clean, and the housekeeping staff give you lots of towels. I found everyone in the hotel very friendly, except on check out. There was a girl at the desk chatting with another staff member, just ignoring me. The guy at the desk was helping someone else and he kept looking over at her. She still didn't care. He did my check out, but wasn't too pleasant, as he was probably mad with her. But overall, I love this hotel! Will definitely go back. Oh yes, and the pool area is very nice too!

"Quick weekend away. "

4
12/09/2016

After looking for an average place to stay for 2 nights we decided to go here. I liked the security of the building having room key entrance on all doors and entry to rooms are inside not outside. It is an older building so it had a small musty smell. Room was clean & average, but the beds were small. Comfortable sheets and mattress helped have a decent sleep. TV was large but remote didn't work all the time on first try. All in all for average place to stay it was good.

"Okay for a one night stay"

3
07/09/2016

We stayed at this property for one night and it was fine for just that one night for the price. Its surely not a Hilton property but its also not priced that way either. It was comfortable and I'm pretty tick.

"Pleasant, convenient, clean and friendly staff "

4
06/09/2016

A very nice hotel, very clean and comfortable, the staff were friendly and the amenities were clean and of a good condition. The only fault I had was some water leakage into the room from the floor above / the roof drain. And the other guests slamming their doors at all hours, but that wasn't the hotels fault. The highlight of the stay however was the 'couple' in the a joining room going at it for all of 3 minutes (he's a stallion clearly), before he showered and went home to his wife. Maybe the adjoining room doors could be a bit more soundproofed, but it did provide some entertainment.

"Great Pool Area, ok hotel!"

3
06/09/2016

Pros: Housekeeping staff were super friendly and helpful. The pool area was great- a huge pool, two different hot tubs at different temps, and a lounge area with a shelter. Great pool for sitting on the edge with legs in. Complimentary shuttle to universal was easy- but be aware that the last shuttle leaves at 11:10 in the morning and it's best if you reserve your spot the night before. We almost missed it! Con: We checked in at 3:30am due to a delayed flight and walked into someone elses room! Front desk apologized and gave us free breakfast passes for the next morning ($9.95) but it was super awkward with the man in the room who we disturbed. Fan in the bathroom was incredibly disturbing- so much so that we used the bathrooom without turning the light on as much as possible to keep it silent as the two were connected. The elevators were sketch, but I guess they did the job. There was an alarm sounding noise that went off all night the 3rd night of our stay out by the pond out back. My partner said it was just bugs but I didn't believe her. If you are a light sleeper, you might need a room that doesn't face the pond. Breakfast was only ok- I'd go to IHOP down the street before I went back to the hotel breakfast.

"Nice hotel for a great stay"

5
04/09/2016

Stayed here witha good friend. The room was nice and clean. The check in proces was quick and efficient and hotel staff was very friendly and helpfull when needed. The gym, hot tub and pool were also very nice. Breakfast was nice as well. Will be visiting here again when i return to USA.

"Convenient and clean"

4
31/08/2016

Hotel location was convenient for my business purposes. Parking at night is tight. Breakfast not included but a nice buffet for $9.95 Wet and wild right down the street many restaurants within walking distance. Hotel easy to locate right near I-4

"Nice Hotel"

5
28/08/2016

This hotel is brilliant, the rooms are spacious, clean and modern. The room was cleaned every single day to a high standard. There is a small security deposit of $50 which is low in companion to other hotels. Free wifi which is also a benefit. Check in was smooth and simple.

"Truly an amazing trip! "

5
28/08/2016

First off I have to say my trip was amazing for me and my partner! We got to the hotel early and was greeted by the very polite front desk associates named Eric and Antavia since we were early our room wasn't ready but Antavia let me know when it would be and Eric happily stored our luggage until the room was ready. While on vacation we dined at the restaurant located within the building and the food cooked by Barry was simply amazing he definitely knows what he is doing! (We recommend Mahi Mahi Tacos and the Salmon) Lisa our server for the evening was awesome she was very friendly and made sure to make our experience as perfect as possible! While at the hotel me and my partner were treated so well! The friendly staff and management team led by Jorge is truly outstanding! But let's not forget the pool with the amazing deck to tan on and the TWO hot tubs!?? I definitely recommend this hotel to anyone looking for a convenient location and a wonderful experience!

"Good location for Universal. "

3
25/08/2016

Hotel was o great location for Universal and Wet 'n' Wild. TV didn't work despite maintenance coming up... then the phone didn't dial out so we gave up on the TVfor the 2 days. Rooms are very dated in appearance not modernised at all. smelled old too. they were clean. pool was ok size. Good location for premium outlets and malls.

"One of the best I've seen"

5
25/08/2016

I was very pleasantly surprised how nice this hotel... especially for the price! The room (single King) was very spacious, well appointed, pleasantly decorated. Staff were very courteous and attentive. Location is convenient to the freeway and attractions, without being stuffed downtown somewhere. Only had one problem with a room service charge appearing on my bill at checkout. Staff fixed it and no further problems. This location should be a Best Western Plus.

"Orlando trip"

3
25/08/2016

Overall not a bad experience. Breakfast was quite alright also. Only one problem, they didn't tell us and we didn't ask but they charged us separately at the end for house keeping, which came as a surprise. Don't know who is to blame for that. Other wise the staff was very very friendly.

"Great location for Universal studios"

5
25/08/2016

We have been staying in this hotel for the last 6 years whilst visiting Florida. This is in a excellent location for Universal Studio. They offer a free shuttle there and back but we often walk as it is only about 20 minute walk from Universal studios. There are lots of places to eat and drink near by. You can walk to International drive from here in 5 mins. We love Ponderosa for breakfast which is a short walk away to. Murphy's pub offers very cheap pitchers of lager to which is only 10 mins walk away to. The hotel staff are very friendly. Junior the bell man is always there with a smile. He always says welcome back as he knows we come back every year. This makes us laugh as he must see hundreds of people over a year yet remembers up. See you next year. Also the cleaners always clean our room every day and always say hello to.

"Universal Trip"

4
24/08/2016

Average hotel with excellent customer service. Arrived 4 hours earlier than check in time and was able to check in early. Room was adequate for price but a little cramped. Pillows are smaller than standard size so bring your own if possible. Room was damp/musty but Damp-Rid took care of it. Parking is extremely limited. Breakfast was nice but juice was watered down and tasted awful. Also host chased us out of breakfast area telling us we had to pay for it and we told him we turned in our tickets as we paid for the week. It was embarrassing and he never apologized. Only incident which never should have occurred.

"Be Free"

4
23/08/2016

If you want a comfortable room that is clean to just sleep and visit the parks then this is the hotel for you. Renovations are currently taking place in some areas of the hotel. The first impression of the hotel lets it down, together with the dreary colour scheme and carpet (which needs a steam clean and good hovering). It also needs a complete rewiring down on it. You are possibly wondering how is this very good. Well, the staff were extremely nice and will, and did go out of your their way to look after you and ensure you have a good stay. The atmosphere around the Hotel was very family orientated, where groups of families met and made the hotel their home. Close to amenities of International Drive and 2 minutes walk to Wet'n'Wild, 5 minutes to Universal Studios. I would not stay in this Hotel again for the only reason that it cannot facilitate for medical equipment, which is a shame. The A/C unit is no noiser than other 3star hotels.

"Impressed"

5
22/08/2016

Very nice hotel, especially for the price. Comfortable, interior corridor room, which is important in humid Florida. Staff was extremely friendly and helpful. This was my first time and I just stayed one night for my birthday with my daughter. I hope to stay again next year and enjoy more of the amenities.

"Brilliant stay, such a great location"

5
21/08/2016

Very friendly staff and a really helpful concierge. Check in was quick and easy. Just a 5 minute walk to International Drive and a 8-10 minute walk to Universal and Islands of Adventure. This was approximately $8 in a taxi. Rooms were large and clean. The adjoining restaurant served great breakfast for $10; an eat all you like style serving cooked breakfast, bagels, yoghurt and fruit. Staff were fabulous! Would highly recommend. We stayed two nights but this could easily be a base for a longer trip.

"Nice hotel close to attractions"

4
18/08/2016

Hotel was nice and very close to attractions. Overall satisfied with hotel stay. Rooms were a little out dated but everything was clean and in working order. If looking for a good value this hotel is a nice stay

"Terrific Hotel, Priced Right, Wonderful Staff!"

5
16/08/2016

I travel to Orlando often to visit with my daughter and grand children. I have stayed at many of the area mid priced hotels and find this property to be a great value. The hotel is clean, quiet and the staff is exceptionally attentive to the guests. I like this hotel so much I reserved a room there for my next visit in about two weeks.

"Great deal! Nice, clean, and close to Universal and Seaworld."

4
14/08/2016

You get more than what you pay for here. Our room was very nice and spacious and the facilities were clean and updated. The staff were very friendly and helpful throughout our stay. You can't beat the location either. Universal Studios and Seaworld is just a few miles down the road and International Drive is only a mile away. Booking.com stated it had free breakfast, but it's actually $9.95, but you get a discount if you show your room key card. It's no biggie and the price was reasonable for all the food. Overall, I would definitely recommend this hotel to everyone.

"Good place to stay while visiting Universal studios."

4
14/08/2016

We stayed here 10 days in July to visit Disneyworld and Universal Studios. Overall, we were very pleased with the hotel: clean rooms, an in-room safe, big swimming pool with towels provided (and even a pool bar), okay breakfast with hot (and some healthy) options, friendly staff and a superb connection to Universal Studios with a free shuttle bus. For me it was definitely one of the finer Best Westerns I have ever stayed in. Some con's however: - It can be quite the hassle to get to Disneyworld as there is no easy public transportation option. If you don't have a car you'll probably need to rely on a taxi and it can add up quickly. - Very little shade by the poolside.

"Very nice hotel, but the front staff..."

4
12/08/2016

I stayed at this hotel for one night and really enjoyed my stay. My room was clean and comfortable, the location is very convenient and the free wifi and parking were a plus. As for the reason I didn't give this hotel a perfect score - the woman at the front desk who was rude to me upon check in. I was not able to get her name, but after waiting in line for a few minutes, as I walked up to the counter she informed me that "Oh I'm not working anymore, my shift ends at 3, you're gonna have to go to one of the 2 other people here". Mind you, it was 3:15 PM and she was still helping people when I arrived and just seconds before I walked up to the counter, she assisted a woman who needed change for a $10. I told the receptionist that I wasn't a mind reader and asked how I was supposed to know her shift ended at 3, to which she said nothing while I walked over to the first line I was originally in and waited an extra amount of time to check-in. Not a good first impression to have when arriving to the hotel, extremely disappointed by the experience. I wasn't going to mention this since aside from this I enjoyed my stay, but I feel the actions of the employees reflect the establishment.

"Ok stay"

3
11/08/2016

Best Western is one of our go to hotel chains when we travel and are usually very satisfied. Our three night stay here was ok and in our opinion the location is a strong selling point. You are very close to the Universal theme parks and across the street from Wet n Wild. The front desk staff are also very friendly. The room was comfortable though we did have a few issues during our stay. The bathtub didn't drain properly and you would quickly get a pool building up when showering. Our closet door also had a tendency to pop off the tracks. And on one day, our room wasn't cleaned, though that was rectified pretty quickly after placing a call to the front desk. On the other hand, there is an in-room safe, which is something that we really like having for our valuables. Breakfast is available but not included in your stay. You can get a discount if your purchase them on the day of arrival but it can add up pretty quickly the more you are and the longer you stay. We are accustomed to having breakfast included when staying at a BW so we just assumed it would be. We ended up just buying some food from a grocery store for our stay and used the mini-fridge in the room to keep things cold. The pool area is quite nice, with plenty of chairs, tables and umbrellas as well as a couple of hot tubs. There is also a bar. Unfortunately (or fortunately for some), our room opened up to the pool area, so it was a bit louder and we always kept the curtains closed because we didn't want people looking in. We would have preferred a different floor but the hotel was full when we checked in. If you book your stay on points, keep in mind that the hotel charges a daily resort fee of $4.50 that you will pay when you check out. In principal I'm not a fun of resort fees. When they are mandatory, they should be included in the room rate in my opinion. As I mentioned, we had some issues with our room and missed the included breakfast that we are used to at BWs. But on the other hand, we didn't actually spend too much time in the hotel as we were out quite a bit. So overall, we had an ok stay.

"Amazing Staff"

5
10/08/2016

I selected this hotel because of the location and the size of the hotel. I do not like a large resort that is crowded. I was traveling with a child and this was just perfect for us. We stayed for 4 nights and had no problems. The staff member, Libby, was amazing. I contacted the hotel before arriving and wanted to come in a day earlier. It was booked full. I explained to Libby my situation and she took care of me. She was so sensitive to my needs and just made me feel special as a guest even before we arrived. This doesn't happen everywhere, as I do travel quite a bit. I never got to meet Libby, I missed her at the front desk. I do want this hotel to know what a great employee she is. Because of her kindness, if ever back in that area, I would definitely stay there and would not even consider staying anywhere else. The room was very fresh and clean. The size of the room was smaller than expected but it did have a small refrigerator, microwave, and coffee maker. The standard size beds were very comfortable. (Queen beds would have been nicer) The only compliant I have is, the air conditioner was very loud. It kept the room cool but loud when it turned on and off. The sound did bother my grandson a lot. The room had a table and chairs, which was very nice but was next to the air conditioner and because it was blowing so cold, we had to turn the unit off when sitting there. The bathroom was on the small size but nice. We had plenty of towels, etc. The room had a safe, which was nice but was hard to get things in and out due to it being basically on the floor in the closet. Having the safe higher up would have been nice. When you enter the hotel, they had nice cold water with orange slices with ice, which was so nice to have, coming and going. The grounds were very clean. I felt very safe being there, especially traveling with a child. There were no loud noisy on our floor, so that was great. We didn't get a chance to try the pool, but it looked really nice. They also had tennis courts and a basketball court. Two hot tubs, and a sunning deck. Everything looked really nice......maybe next time. There was free parking for guests which is a plus if you are driving. We spent most of our time at Wet n Wild, which was about a 10 minute walk. So, it was nice to come back in the evening to our room.

"great hotel great value"

5
09/08/2016

We have stayed recently at the Bestern Orlando gateway , we were a party of 10 and we stayed in 3 double rooms. We requested to have adjacent rooms and we got them at check-in without any issues. We were very happy with the price , the amenities ( pool, basketball court, parking...) the breakfast was extra but delicious and the employees were very lovely . We stayed there while visiting Universal studios and were very happy with our choice. The management was great and fixed the little issues we had in no time. thanks for everything Isabelle

"Great hotel, great location "

5
07/08/2016

The hotel was in a great location being a 15min walk from Universal and Island of Adventure also International Drive. It was in a nice area with plenty of free parking. You can buy an all you can eat buffet breakfast for $11 onsite and the staff are lovely. There's also a snack shop open til late at night. The rooms are clean and up to date I'd definitely recommend a stay here.

"The Best In Orlando area"

5
06/08/2016

We have stayed at this hotel about 5 times now, love the hotel, found no problems at all !! We have had nothing but great service and experiences at this hotel. Great location to anything you need. Hotel is great price for excellent service and location, price is GREAT !!

"convenience of getting to Universal Studios"

5
06/08/2016

It is very easy to get to Universal Studios and Wet & Wild Water Park. It.s also close to a lot of restaurants. The traffic around this hotel seems to be a lot less congested and not clumped together like other hotels in the area.

"What a great place to stay! "

5
06/08/2016

Stayed here for 3 nights and it was great. We drove from Michigan, got in a couple of hours early and they checked us in right away(hours early) and had even complimentary upgraded our room because it was our anniversary. We even got a little welcome pack- chips, water, and a candy bar!! The room was a king suite- large, clean, and excellent view! (We had reserved just a standard room). We used the shuttle only once to Universal and it was okay- you have to secure a time slot the day before and there aren't many times back and forth- but that's really about Universal not the hotel. The room was made up daily, the lobby was clean- fresh water to drink while you're waiting, the pool area is large and always a spot for us to sit, two hot tubs- not real hot, but the weather was in the high 90s every day, a bar opens in the later afternoon by the pool, a small store that also has food to grab, there's even a tennis court and basketball court Towels are provided by the pool for your use. We loved our stay there. The staff were nice, it was clean, and only a mile from Universal- we walked there once. It's also right across from Wet n Wild water park. We came back one day from the park for a mid afternoon break and swim and the staff were able to suggest a good pizza place- Giordanos-delicious!! I would definitely stay again! We had room 849- the elevator rides were pretty quick too! And lots of carts to bring your stuff in and out of the hotel. This was great for two of us, but we could have easily had kids, as there was a pull out couch, and still had room without feeling we were on top of one another.

"Great stay, even added a night!"

5
04/08/2016

My son and I enjoyed our stay at this hotel. It was convenient to everywhere we wanted to go, the room was clean and comfortable. There were plenty of onsite options for my 12 year old son to stay occupied during our down time at the hotel. We enjoyed breakfast in the dining room and late night sandwiches at the snack bar. The pool area was very nice and had a poolside bar with a very nice attendant. We initially booked our stay for one night, but enjoyed it so much we elected to stay for another night as well. Everyone was very friendly and helpful and we enjoyed our stay very much. We will definitely return to this hotel!

"excellent hotel"

5
02/08/2016

we only stayed for 3 nights as we were travelling around Florida. We had thoroughly enjoyed our stay and would highly recommend this hotel. it is within walking distance to restaurants and shops. Rooms were basic motels rooms but were very clean, comfy beds. plenty of fresh towels and bedding changed each day. we were lucky to get a room that over looked the pool area via patio doors. pool was lovely and very clean. plenty of sun loungers & pool towels. Staff were really helpful and polite. we have been to Florida 13 times now and have stayed in lots of different types of accommodation over the years ranging from villas to Disney hotels but we would highly recommend this hotel for great value for money, location, cleanliness. On check in the lady on reception who sorted our room out was so nice and really helpful, cant remember her name but she was from Hollywood Florida, what a lovely person she was. And George the night manager was extremely helpful and arranged for us to have a late check out. We had breakfast once at the hotel which was fine but we prefer to eat out. Nice bar, overall we really enjoyed our stay.

"Excellent"

5
31/07/2016

Very clean hotel, convenient location on Universal Blvd, friendly and professional staff, great pool. Definitely well maintained property. Wish they included a free breakfast, but you can purchase for $7.50 per person the day before, I believe if you don't prepay, you'll be spending $15 per person. We highly recommend this hotel. We would visit again if opportunity arises.

"Great value for money"

5
31/07/2016

Great stay at this hotel! I have been to this hotel twice now and it offers unreal value for money and the staff are very friendly. The door man is also really helpful and always sorted out taxis or gave us directions to our destinations. Would recommend to anyone going to Orlando.

"Lovely stay"

4
30/07/2016

Great location it is close to Universal,wet n wild, outlet malls and close to interstate 4. The rooms are newly renovated but the structure is a old hotel. The price was a great value and i would recommend this hotel to anyone on a budget.

"Great Location "

5
29/07/2016

We were visiting our daughter in Orlando for 10 days and stayed here. Right across the road you have wet n wild. About 2km is universal studios and the premium outlets. Plenty of places to eat in the area and there's a restaurant at the hotel. We didn't have time to eat here. The pool area was really nice and the staff were very friendly. The rooms were clean and the wifi was a little dodgy at times. If you're wanting to go to Walt Disney World it's about 20kms from this hotel but if you have a car it's easy to drive or the hotel offers a shuttle service. Very reasonable price for a hotel in Orlando where they can be quite expensive.

"GOOD GOOd GOod Good good"

5
29/07/2016

good place, the shower didnt work in #603. Didnt report the problem due to the fact my partner and I were only staying a night we unexpectedly extended our stay and they told us the room needed new furniture and they updated us to a king suite. which was all swell. and we appreciate the kindness.

"Great Service"

5
26/07/2016

Front desk employees are very nice. Hotel is clean. Internet is good speed. Location is great, not too busy on the main road, but it is very close to the strip, easy to find location as well. overall great

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Sau, Thank you for your review of our property. We do have a great group of associates and our Front Desk associates get things off to a great start with their cheery disposition. I am glad you enjoyed your stay with us, we appreciate your business and hope to see you again in the near future. Best Regards, Bill Jones, CHA General Manager

"Nice hotel and close to parks"

4
25/07/2016

We usually take advantage of staying on site at Universal Studios Orlando in order to get the Fast Passes... However, this visit our flight was coming in a little too late and we couldn't stomach paying top prices for only a little while in the resort so we opted to stay here for the first night. We were pleasantly surprised. Each room had a mini fridge, coffee machine, and microwave. The bathroom was spacious and there was plenty of room on the counter for makeup, toiletries, etc. We also liked having an additional sink on the outside of the bathroom so others can get ready, brush their teeth etc. while someone else is using the shower. The room was clean and tidy. The only negative was that the room had a bit of a smell. Not a foul smell... just not a clean smell. The hotel does offer courtesy shuttle to the parks; however, since we were transferring to an onsite hotel and we had plenty of luggage we used Uber. The price was $6 to the onsite hotel since it is so close to the parks. Overall, nice hotel, beds were comfortable, it's close to parks, and offers free shuttles... we would stay here again.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear KS, Thank you for your detailed review of our hotel after your recent trip to Orlando. I appreciate the great comments and will make sure that our staff has a chance to see them. Our dual vanities are certainly a plus for families that are getting ready to head out for the day. Once again, thank you for the review and we look forward to seeing you again in the future. Sincerely, Bill Jones, CHA General Manager

"Not really what i was expecting"

3
25/07/2016

Knowing very well this chain, we decided to go there while in Orlando. Staff and overall check in experience were simply fabulous... the rest really poor in terms of user experience: pool was crowded and we no control so a lot of people jumping into the pool, other smoking (in a non smoking area) and rest of food here and there hotel needs a real refresh rooms, despite spacious, are really noisy I'm really sorry giving this feed-back, especially being a lover of this family chain

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Marco, We certainly appreciate your loyalty to our brand and I want to apologize that your trip to Orlando was not more pleasant. We do have a Pool Bar attendant that is responsible for the pool area and I will make sure that they are paying closer attention insuring that smokers are in designated areas. We are currently renovating our rooms; replacing all of the furniture, after our carpet and drapes were replaced earlier in the year. We expect that project to be completed by mid August. Again, thank you for your business and I hope you will consider staying with us in the future and experiencing our improved room product. Best Regards, Bill Jones, CHA General Manager

"Orlando family vacation"

4
25/07/2016

The hotel was very nice and bigger than we expected.The rooms were very clean and comfortable. We had a nice view from the 6th floor room windows. The staff are very friendly and attentive. The hotel is in a great location-super close to Universal, Wet N Wild and International Drive but quiet enough to relax and enjoy.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Erin, Thank you for reviewing our hotel. I was happy to read that you enjoyed your stay with us and that you had a great view of Universal and Wet-N-Wild from your room. We appreciate your business and look forward to seeing you again in the future. Sincerely, Bill Jones, CHA General Manager

"Excellent Stay/Value"

4
24/07/2016

This was our first trip to Orlando Florida. We wanted to stay as close to the main attractions as much as possible. Best Western was definitely the prime location to everything we needed. The hotel amenities were decent, but didn't really make full use of it as we were mainly there for Universal and Walt Disney attraction. The rooms and service was excellent, no complaints. The staff was very friendly and accommodating to our request. I do want to point out that even though we arrived extremely early before check in time 3:00pm, the lady at the front desk was kind enough to sign us up for their free Loyalty Program and it allowed us to check in early. I thought that was very nice of her to go out of her way to accommodate us. Definitely a great value and excellent location for tourist to get to and from all the main destinations. We did rent a car while we were there, but we always managed to get parking. Parking is free! I would not recommend the breakfast even though it is all you can eat. You could spend the same price and have a tastier meal at an IHOPS which is just less than 10 minute walk from the hotel. There is a 24/7 Walgreens close by which you can stock up on snacks, water. Overall, it was a very pleasant stay at the Best Western and I would highly recommend this place.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear P L, Thank you for your review of our hotel after your recent stay with us. I was pleased to see that you enjoyed yoru stay and that you found us to be in a prime location for you to enjoy the theme parks. We hope to see you again soon! Best Regards, Bill Jones, CHA General Manager

"visiting orlando and friends and family"

5
21/07/2016

the staff was very receptive...quite knowledable and pleasant the room was spotless..bed and floors and bathboom...clean very accommodating and very much to our pleasure... rates were reasonable... not far from attractions... close to our family and friends for this visit...

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, I was happy to see that you enjoyed your stay with us while visiting your friends and family. I will make sure to share your comments with all of our staff and we hope to see you back again soon should your travels bring you to the Orlando area in the future. Sincerely, Bill Jones, CHA General Manager

"Excellent!!"

5
20/07/2016

Very clean hotel. Attentive personnel. The room was clean and the beds comfortable. The breakfast buffet was excellent, great variety of food and juices!! Near major attractions. Stay only one night, but will stay there again!!

"Excellent hotel."

5
19/07/2016

Everything was perfect. I arrive the last july 17. I was there with my family for one day. The lady of front dest was very kind and help me a lot. I can only say the hotel was perfect. I recommend this hotel in trip advisor.

"PerfECT"

5
17/07/2016

my stay was perfect. the staff were most accommodating to my every concern and needs. Eric, Dianna, the other nice daytime lady and even Jherusa all went out of their way to find me a Corkscrew. too bad the night staff could not offer to help me pop the cork, she was apologetic but could not help me. I would give a 10, but I could not get access to a corkscrew during the night hours. I was not aware there is a charge for breakfast, hence, I did not pay for the first two mornings. I did offer to pay the third morning.

"Loved it!"

4
13/07/2016

My boyfriend and I recently stayed and all I Can say is EXCELLENT customer service. From the moment we got there we felt taken care of! We were there about 4 days and the front desk was extra helpful especially a young man called Angel. We will defiantly come back on our next trip ! Ps the rooms are awesome and close to the Parks...can't get better than that.

"Worst service "

2
11/07/2016

The hotel in it self is okay. Good location and good rooms. Our room smelled a bit of smoke, but the staff working in the reception were so unfriendly we did not bother to tell them. The staff working around the hotel, cleaning and stuff is superb. So friendly and nice. They should be the ones working at the front desk instead. Upon check-in and check-out we were welcomed by sour faces and we just felt like we bothered them by showing up. They charge a $50 deposit but no one informed us of that. We saw that later on a note hanging on the other side of the reception from where we checked in. When asking questions you just feel stupid because of the way they look at you. Just a terrible experience when it comes to the service!

"Very friendly international staff"

4
10/07/2016

I was traveling on business and felt lucky to get a room at a reasonable rate. I used the super shuttle to get there. Short wait to check in. My room was clean, had iron, ironing table, in closet safe, charging outlets on bed side lamp, clock radio, free wifi, extra sink outside the bathroom. The ac was good. I think the bathroom fan was out of order, which I mentioned at checkout. There was a limited room service menu, but the food was good. Room had a microwave and fridge, where I eventually stored water from Walgreens, which is out of sight, but 1/3 of a mile down the street. I didn't check out the pool. The place had a lot of guests on vacations. My room was quiet. I know I have paid a lot more for the amenities this room had. Loved the free wifi because I killed a lot of time on the Internet. Also the hotel has a green laundry policy, where they don't change sheets unless you ask. Room was not huge, had 2 double beds. Big windows with a view. I bought a trolley pass and used it several times and the When is the next trolley coming app.

"Great location "

3
10/07/2016

Great location. Easy access to Universal. Pool was nice. Every staff member encountered was pleasant and helpful. Room was clean. Outdated but everything worked. Our ac was lacking but we didn't say anything since we were out most of the time. Breakfast was decent for $8 per person. Easy late check in and easy checkout. Nice view. Elevator sounded like it needed some maintenance but that's all. Would stay again.

"vacation"

5
10/07/2016

Location was great,everyone was friendly,the pool was wonderful.There was plenty of parking .Being a smoker our room was on the third floor and the young girl at the front desk moved us to a smaller room on the first floor and also got us a discount for the smaller room. We were totally satisfied!

"Ok "

3
09/07/2016

We had planed on getting to the hotel around 6 but with flight delays we got there at 3am, when we got there the hotel the gentleman kept telling us he was booked and we had the wrong hotel. Thank goodness my mom found our reservation number someone earlier had checked us in and didn't inform him. He then told us about the shuttle, what he forgot to tell us to get there early so we can get tix, we needed up getting on the bus someone gave up the tix. He was a turd and his customer service skills suck. We had a double bed one bed was broken and ice machines on our level were broken to. Room needed some tlc. I did think the other workers were nice and we're kind and kind and helpful. They are the reason for the 3 star!

"Love the Best Western"

5
09/07/2016

Excellent rooms, wonderful staff the only thing I would say is that there should be free continental breakfast. Other than that I would absolutely come back to this hotel and recommend it to others (HOWEVER DO NOT STAY AT THE BEST WESTERN IN COCOA BEACH--THIS SHOULD NOT BE A BW HOTEL--UNLESS OF COURSE YOU DON'T MIND EXTRA CREAPY CRAWLING GUESTS!!!) BUT ORLANDO IS FABULOUS!!!!

"vacation"

4
09/07/2016

it was in a really good location. staff was helpful. It is clean and restaurant is decent. close to I-Drive and right near universal and wet-n-wild. its not a big hotel, but had a decent size pool. bar outside is small; wish it was bigger. rooms are a decent size and have a mini fridge inside and a microwave, but no plates or forks. you will have to buy your own.

"Great place to stay for a girls weekend to Universal Studios"

5
08/07/2016

The rooms were clean and the beds were comfortable. Plus - it was so close to Universal Studios which was the best thing about it. It was only a $5 uber ride (Or a free hotel shuttle) to the parks! The pool was nice too, and they had a pool bar with yummy pina coladas.

"Reasonable"

3
05/07/2016

checked in at 3 am front desk lady very helpful Gave us late check out but due to room maintenance someone came in our room early and woke us up. Affordable Nice pool Very little parking Looked like they are doing room updates for the price would stay again.

"Dated but Adequate"

3
05/07/2016

Dated interior but comfortable nonetheless. Disinterestd breakfast staff. Strangers could walk in and put flyers under your door. Security needs to be beefed up. Good wifi and TV. Good AC. Breakfast wasnt too bad. Centrally located between Orlando outlets, bass pro shop and disney springs. On the trolley route. Nice clean pool.

"Great place with a GREAT location."

5
05/07/2016

The BEST thing about this hotel is the location. Second best thing: everything works. The only thing that we didn't enjoy was the couch under the roof at the pool. The light in that area didn't work. The carpet was kind of smelly. Seems like it was an abandoned part of the hotel... Maybe just one person to handle this are?

"Perfect location"

5
28/06/2016

My man and I stayed 3 nights here and loved it. The price is very affordable. The location is ideal for Disney goers. The free shutter service has at least a 45 minute wait therefore you should request in advance. The pool and exercise area was clean, wide open and easily accessible. The staff offered superb service and our room was very cozy. My family and I plan on visiting again very soon.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, I am happy to see that you and your family enjoyed your stay with us! Great tip regarding reserving our scheduled complimentary bus service, the reservatioins should be made a day in advance and can be made with the Universal booth in our looby. Thanks for yoru review and we hope to see you again soon. Best Regards, Bill Jones, CHA General Manager

"Once again, a flawless stay, in great thanks to Corey!"

5
28/06/2016

Seems I'm writing often about this place, but it's become my go-to stay for Orlando. Everything is on par as it has been for the past few stays--wonderful staff, clean rooms, quiet stays, amazing views, great food--but there was one more aspect this time that I have to give big thanks to. We checked in around 3pm and had a west-facing room (great view of the lake and I-Drive). The room was very warm and the AC was working overtime. We left for a while, thinking it was just the heat of the day and it would eventually cool down after sunset. We came back and it was just as warm still, so I tried turning the unit off to thaw any ice inside, no go. Finally around 9pm I gave in an called the front desk about it and they said a service man would be on the way. Approximately 3 minutes after the call he shows up, gets the unit running, but says if there are any more problems to call the desk again and he'll bring up a new unit. About a half an hour later it conks out again, so I call, and he arrives with a brand new unit (like just unwrapped, never used from the looks of it), removes the old, installs the new, all within about 5 minutes, and for the rest of the stay the room was a perfect icebox. The guy was really nice and very accommodating. Thank you so much, COREY--give that man a raise! Just another reason I love this place. I've been staying here since on and off since 1984, and currently it's my top choice. If you want to read more about it, check out my previous reviews.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Nafa, I am so glad that you have made us your hotel of choice when you visit the Orlando area, we love our repeat guests. I was happy to read about the service our team member Kory gave you during yoru stay and that he was able to qwuickly resolve the A/C issue you encountered. Once again, thank you for your business, the great review and your faith in our product. See you soon! Bill Jones, CHA General Manager

"Enjoyable Stay"

4
27/06/2016

Staff was friendly, room was clean, and the air conditioning blew cold. The cleaning staff could have made sure I had a full ration of morning coffee packets. Breakfast buffet could have been better, it wasn't bad but I only ate the breakfast once.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Charles, Thank you for your review of our hotel. I was happy to read that you enjoyed your stay with us and that you found our staff friendly and yoru room clean. We hope to see you again in the near future! Best Regards, Bill Jones, CHA General Manager

"Best Western Orlando Gateway Hotel"

5
22/06/2016

Excellent Location ask for a room on a high floor nice view and buffet breakfast good food at a good price Location 1 block from International Drive and 1 mile to Universal Studios Pool area very nice with a Cabana Bar selling drinks and snacks

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Judy, Thanks for taking the time to review our hotel after your recent stay with us. I was happy to read that you enjoyed your stay with us. We like to say that we are right where you want to be for all the fun things there are to do in Orlando. We hope you will stay with us again should yoru travels brign you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"Orlando Gateway"

5
22/06/2016

Great staff, nice clean, room with excellent shower. Very convenient location to Universal Studios and to airport. Air conditioning not overly done. Glad they had good washers and dryers. Good exercise room, too.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review of our hotel. I was happy to read about our great staff and that you were able to take advantage of our facilities during your stay. We appreciate the business and hope to see you again in the near future. Best Regards, Bill Jones, CHA General Manager

"Great Stay and Great Staff"

5
19/06/2016

We stayed at this property for two wonderful nights as we celebrated my son's 16 birthday at Walt Disney World. This property was clean, close to where we wanted to go, friendly and professional staff. I would stay here again without hesitations.

"Universal"

4
17/06/2016

Great location. Good value. Safe area. No complimentary breakfast provided. Close to freeway, shopping, dining, and amusement parks. Not enough parking. Don't come back late on the weekend or you may not have a place to park.

"Good value for being so close to i-drive"

5
16/06/2016

I stayed here because the price was reasonable, and the hotel was very close to the attraction I wanted to visit. The hotel is in walking distance to Wet n Wild, and 5 minute drive from Universal. A shuttle is available to Universal also. My room was on the top floor with a view of the water park (if I craned my neck). room was quiet, and the AC worked well, once I moved one of the chairs away from the table to let the air flow. Breakfast is NOT included in the room rate, but you can purchase vouchers when you check in which cost two dollars less than the normal price of the breakfast buffet at the in hotel restaurant. ($8 instead of $10). I do not know the value of this compared to area breakfast buffets. All in all a good experience.

"Better than expected."

4
14/06/2016

Pleasantly surprised. The staff was very nice and courteous. The hotel did have a perfumed smell when you first walked in but then it is a little older but well kept. We enjoyed the breakfast and it was a good deal for the price. We were close to Universal City Walk just a $6 uber ride! The pool was great and the area was kept super clean. The rooms were nice, just wish they had queen size beds and not full.

"Attention to detail!"

4
13/06/2016

We loved the staff at this hotel, the night manager and the check-in staff were friendly, joyous and super helpful! Room was very clean and we loved the swan and basket made out of towels in our room! The only reason I am giving this hotel 4 stars instead of 5 is because the beds were Full instead of Queen and it is slightly dated.

"Nice and close to attractions"

4
13/06/2016

Clean room and friendly staff.Close to Sea World,Universal parks and various places to eat.Close to Interstate.Breakfast buffet was good.The shuttle cost as much or more to get to the park as it did to park your car so you were better off driving your car.

"Friendlies Hotal I've Stayed In"

5
13/06/2016

Asked for an early check-in of 10:30 which they graciously gave me. The front desk staff was so friendly, helpful & very accommodating. She didn't charge me extra for the request & the hotel gave it a priority cleaning so it was ready for us. Maids were still in the room very apologetic for still being there & again very friendly. The room had a great view, was very comfortable & the price was so reasonable for the two of us. Had some trouble getting cold water out of the bathroom fixtures but only reported it when we left. I would recommend this hotel to anyone & would stay again next time I"m in Orlando. Breakfast was reasonable & delicious with a variety of foods.

"A great hotel in Orlando"

4
13/06/2016

We stayed 4 nights and were very satisfied. The staff was very helpful and friendly. The room was clean and comfortable. The hotel is situated nearby a lot of activities and restaurants. Free parking. There is enough place to park.

"Old hotel, but Ok"

3
12/06/2016

Pretty old hotel but it was ok, can't complain considering the price Paid. I stayed in a double bed room and the only strange thing were the pillows because the hotel uses 3 very unconfortable half size pillows in each bed. The common areas were pretty old and Next time I may pay a little more for a courtyard or something like it.

"Nice Universal Partner Hotel with excellent service"

5
11/06/2016

We stayed two nights at the Gateway location and will definitely be back. This hotel had everything we could have wanted - clean updated rooms, laundry facility, a snack bar/coffee shop, basketball court for our kids, large pool with pool attendants, free shuttle to the park, good security and wonderful customer service. We had a special request to freeze something and the manager was very helpful to let us use the hotel freezer. As a Universal Partner hotel, we were also able to get into the park one hour early, which gave us a great start to the day! We can't wait to come back!

"Good, but could have been better!"

4
06/06/2016

Nice room, but AC leaked a lot and got my father's whole duffel bag wet (all his clothes were soaked)...hairdryer was fritzy, too. Nice fitness center and good room set up (2 sinks)! Decent price for one night for 4 adults! Clean and a great pool! :)

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Nikki, Thank you for your review, I am sorry to hear that your fathers duffel bag was soaked, I will pass the issue on to our maintenance team. However, I was happy to see that you enjoyed the rest of yoru stay and that you had the chance to visit our pool and get a workout in at our fitness center. We hope you will return soon! Regards, Bill Jones, CHA General Manager

"they gave my room to someone else because they felt like it !! horrible staff !!"

1
02/06/2016

I will try to make the story short. I made my reservation back on February, for Memorial Day weekend, I'm from Costa Rica and I knew it was going to be packed that's why I booked so many days in advance. Turns out I was victim of fraud and had to change the credit card number I made the reservation with so if I did a late arrival to the hotel (which I was going to do because of the long drive from Miami to Orlando) they were not going to be able to bill my credit card and I might lose my reservation. Foreseeing this might happen I called the hotel, provided my new credit card number and they said that my reservation was fine and dandy. That wasn't the case when I arrived at 10:00 pm that night. They were two people at the front desk, a girl and a guy, as soon as I gave my name to the lady in the counter she looked at the guy like saying: "he did show up", the guy said at 6:00 pm he tried to bill my new credit for $1 and it didn't go through (I'm still wondering why he tried to bill me for $1 if hotels charge you for the 1st night immediately if you do a late arrival), the funny thing is that I used that same credit card at 5:30 pm in a restaurant in Miami for $50 and in was accepted. If they had this inconvenience with the credit card why didn't they call me to verify the credit card number or to ask me for another credit card ??, easy, it was Memorial Day Weekend and they gave my room to someone else..., the guy noticed I was latin and tried foolishly to talk to me in spanish (a touch of cheap psychology which made me even more angry) at the end all they did was to recommend another hotel and that was it... horrible customer service !!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear David, I am sorry that we did not have a room available for you when you arrived at the hotel. As we stated, we do run credit cards at 6 pm for validation on days that we are projected to sell out. Unfortunately, as you stated, your credit card was denied and the reservation was cancelled. The full amount of our guests stay is not charged to the credit card until they check-out. As your reservation was booked through a third party, we did not have any way to contact your directly. I was happy to see that they were able to find you alternate accommodations at a neighboring hotel but disappointed we were not able to make the experience a bit less stressful. Regards, Bill Jones, CHA General Manager

"excellent hotel to stay in orlando"

5
02/06/2016

for the price and amenities provided this hotel was excellent to stay at, just across from wet and wild and most of all quality stores and restaurants just a short walk away. the staff was very helpful aswell, they breakfast buffet was nicely arranged and very good price for a buffet

"An ageing yet nice hotel "

3
28/05/2016

Our stay at the hotel was good. But it's an ageing hotel. Needs some revamping. The ACs are a bit too loud and believe me can wake you a couple of times even when you are sleeping dead tired after a fabulous day at one of the resorts. The staff is helpful but I felt were lacking the enthusiasm which I saw at many other places. Overall still a nice stay.

"VERY CLOSE TO UNIVERSAL STUDIOS"

4
25/05/2016

We did not have to use the shuttle service to go to Universal Studios since it came every hour starting at 0710 am. There is an I-ride service near the hotel, which is basically a bus that stops at all major attractions. We just went out of the hotel at our leisure time, took the bus to stop G4, and walked to Universal Studios. The hotel is accessible to all major attractions, and is close to restaurants and grocery stores. Overall we loved our stay.

"Great hotel"

5
25/05/2016

Great hotel to stay whilst in Orlando. Free transport to and from theme parks. Staff were very friendly and helpful. They couldn't do enough for you. We added breakfast to our booking for our entire stay, great value for money, has a small shop for essentials, and has a snack bar, which makes fabulous snacks to order.

"Pleasant stay, staff friendly and helpful"

4
23/05/2016

Room was spacious and clean, outside pool and jacuzzi, grandchildren loved the pool Would recommend this hotel to other travellers going to Orlando, Florida Shuttle bus to universal studios, very handy Breakfast additional extra...

Jherusa, Front Office Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear guest, Thank you for taking the time to provide us with your feedback. It's quite pleasing to read your positive comments about our hotel and our staff. I'm also very happy to hear that you enjoyed our clean and spacious rooms as well as our amenities. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

"Reasonable Hotel"

4
22/05/2016

I stayed in this hotel for a month, service was very good, room is clean. Just make sure you don't eat breakfast there (it's not included) and it is not a good experience. Every one is friendly there, the location is good, fairly close from all attractions, and across the street from wet n wild water park. It 's in Central Florida, every place is about 20 minutes away. Will definitely stay there again.

Jherusa, Front Office Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear guest, Thank you so much for posting a review of our property. We are so glad to hear that you had a great stay with us and enjoyed our convenient location. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

"lovely and very helpful"

5
21/05/2016

It was a lovely hotel, pleasant staff and very helpful, would recommend to anyone. The pool could have been cleaner but the kids loved it. The breakfast was a standard buffet and the rooms were standard.

"Ideal for Universal Studios and Wetand Wild"

4
19/05/2016

Reception staff friendly and helpful. The room was clean and spacious with what appeared to be new furnishings I'd bedding, towels and curtains. A fridge and microwave present also. Breakfast was included in the price and this was fine. It is in easy walking distance of Universal Studios and Wet and wild . There are plenty of restaurants in the vicinity. We did not use the pool area but it looked nice with plenty of sun beds Do not forget when booking that there are taxes to be added on to the room rate

"Excellent front desk staff and comfortable room"

5
18/05/2016

We arrived early in the day before heading to Universal Studios. The front desk clerk said she could get us into our rooms hours before normal check in if we signed up for their rewards program. We really appreciated being able to leave our luggage there before spending all day and part of the night at the theme park. My husband and I had adjoining rooms with his father and the rooms were very spacious. Having booked it on Hotels.com or some such site we actually ended up with 2 double beds in our room, which we thought was funny. We knew we'd be so exhausted from the park that we didn't even try to switch to a king bed room. The bathroom was very nicely arranged with lots of sparkling appliances and very clean. The room had a large fridge we could use as well as a microwave. We paid for breakfast but got a refund. The reason we got a refund is that in the middle of the night the smoke detector low-battery alarm started beeping. I called the front desk three different ways and nobody answered. I made my husband go down with me since I was mad that it was 3am and we were wide awake! The woman at the desk had no explanation for why no one answered the phone, and sent the night security guard to look for batteries. When they couldn't find any he just took the old one out of the smoke detector and that stopped the noise. In the morning the same front desk clerk from the day before was there and when she heard what had happened she apologized about thirty five times and gave us free breakfast vouchers. She tried to give us one for my father in law too, even though he was in the other room and didn't wake up! He'd already eaten and paid though. The shuttles to the park are a bit confusing, they don't leave all day, and you have to get a ticket from the park representatives unless you are taking it back to the hotel at a certain time at night. We ended up using Uber to get to the park both days and took the shuttle back the first night. It's nice and free, a comfortable ride, but it's restricted in when it leaves and they only give out a certain number of tickets for the shuttle each day. The un-ticketed times you don't need one and that's when we ended up using it to come back. Confused? So were we!

"Great hotel for visit Universal"

4
18/05/2016

We found this great hotel for our visit to Universal. The hotel offers a free shuttle to Universal (15 minutes ride), although you can also easiliy walk to Universal (1 mile). Very friendly staff, big rooms with good queen beds and there is an excellent breakfast; if you pay in advance it will only cost $7 ! There is also a large poolside with poolbar and lots of free parking space. Overall this Best Western is very good value for money. We would definitely recommend.

"Great"

5
18/05/2016

Hotel was pretty great. I thought I got more for the price I paid. Only down side, you have to pay for breakfast. Other was we had a slight ant problem, but that got fixed within 10 minutes. Great staff and fast help. I would stay at this hotel again.

"Old and beat down"

2
18/05/2016

The hotel is priced cheaply so I didn't expect the taj mahal. But it was pretty bad. Room didn't appear clean and there was a science project in the mini fridge. I went to put some water in it and the food that ws in there had to have been in there for weeks. Which means they didn't even attempt to clean it in weeks. Just need a place to sleep for the night before we started our vacation at Universal so the location was great. The girl working at the bar was fantastic. She was the bartender, server, bar back, cook and still made great conversation. She should work in a much better place. I wish I could remember her name. Anyway it was inexpensive, but probably could do better for same price. I did tell them about the wonders of the fridge upon checkout so the next guest would not have the same surprise. They did offer us comped breakfast, but we just wanted to get to universal.

"Great budget hotel"

4
17/05/2016

We enjoyed our stay at best western orlando gateway. I would like to talk about cons first then I will go with the pros (because there are a lot of good things). The room smelled a bit funny when we walked in and sadly there were no king bed at this hotel (as we were told) so my husband and I slept on the same small bed for 3 nights. I think the hotel should allow guests to request to put 2 beds together. The wifi internet was not stable, sometimes it was very fast, sometimes very slow. Good things we love about this hotel is location, it is so close to Universal Studios where we planned to go. We walked back to the hotel one night and it was great. There are also free shuttles going there and back. The breakfast is superb, variety of choices. The receptionist/front desk were so kind and has service-minded. The pool was good. We were happy there.

"great price, great hotel"

4
17/05/2016

Could not believe how inexpensive this hotel was! We used the refrigerator and made breakfast in our room. Very economical way to see Universal...just remember you need a ticket to ride the shuttle or you will be making the 1.3 mile hike to the park:)

"Allowed our larger dogs"

4
17/05/2016

I struggled finding a hotel to accept our large, well behaved dogs. This hotel accepted them no problem and did not hassle us at all. Again, I have well behaved dogs. The hotel is old but is very well kept up. The pool was clean and the outside grounds were too. We stayed in a suite to have plenty of room for the dogs and our family of 3....it worked well. We will come back for sure.

"Affordable with shuttle to Universal Studios"

4
16/05/2016

My girlfriend and I made our first trip to Universal Studios this past March and the trip was affordable thanks to Best Western. The pool and hot tubs were great after a long day in sun and walking around. We appreciated the staff answering all of our questions on getting to and from the park. During this nonpeak season it was quite but would recommend it for families or couples looking for an affordable hotel that is clean and reliable in their service.

"Penalty high"

4
16/05/2016

Due flight cancellation arrived one day later. the penalty was double related one day rate. From Europe I inform the hotel but not the booking office. It is not acceptable. The experience to stay it was very good.

"More like a motel"

2
16/05/2016

Good points: King Bed was excellent, with good linens. Room maids, did their best, friendly. Bad points: needs management to rethink the hotel. 1. Far far too much air freshener. Stings the eyes and skin. What smell are they trying to hide in both bedrooms and reception space? Don't these guys know it degrades to form formaldehyde, giving respiratory problems and worse? 2. No table at all for a laptop. 3. None of the power sockets worked without wedging something in the socket. My adapters worked in all the other US hotels, but not at this Best Western. 3. VERY noisy air-con, of a type common to motels. 4. Colours of fawn/brownish walls, oppressive. Why not try light colours or the magnolia most better hotels use? 5. Breakfast very basic. Other than scrambled egg, no tomatoes, no veg, rest very high sugar content carbs, even oatmeal had a cup of sugar. After paying for breakfast, found what was there, so went down the road to a cafe.

"Very pleased with excellent service from staff..."

5
14/05/2016

Great location, within 1 -2 miles from several dozen entertainment complexes, and restaurants. This is a Universal partner hotel, less than 1 mile from Universal Studios, FL. The Hotel and rooms were super clean, comfortable, and provided many useful amenities. Will stay here again!

"Excellent Hotel"

5
11/05/2016

Excellent Hotel to enjoy vacation in Orlando/Disney with family. Great team! Good services and location (near by Universal Studios). The price is excellent! Rooms OK and clean. This is hotel is safety.

Jherusa, Front Office Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Thank you for taking the time to provide us with your feedback. It's quite pleasing to read your very positive comments about our hotel and our staff. Our goal is indeed to deliver the best experience to our guests so we are very happy to hear that we have accomplished that in your case. We will definitely share your post with all team members, with our thanks for another job well done. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

"quick overnight"

4
09/05/2016

We were in Orlando for a quick overnight while looking at homes to buy in the area. Location was good for freeway access, restaurants and facilities. We weren't vacationing so we didn't go anywhere else. We frequently come to the Disney properties. This hotel, while adequate was a bit dated and not a Great value but fairly priced. Great staff and reaction to fixing a maintenance issue was swift and pleasant. Overall, a pleasant stay.

"Overall an A-"

4
07/05/2016

Very nice hotel just 5 minutes (direct--on the same road) to Universal Studio/IOA. It was about 25 minutes to WDW. Reasonably comfortable and large room. The internet was slow to non-existent but nothing I thought to report as it often happens. The restaurant (dinner) was excellent (food prepared when ordered and done with care and expertise--salmon salad) and not just because we ate theme park food for lunch. The desk even called to check on the room later the first night. Unfortunately, we had not discovered that our safe was locked until we attempted to use it in the morning. Engineering was called but didn't show before we left. We took our valuables with us. The safe was still locked when we returned. That was the only issue. We were on the 6th floor and heard quite a bit of jumping/thumping (sounded like little kids) from the 7th floor until nearly midnight. Why bother reporting it? Other than that, the room was fairly quiet. We got a great rate and would stay there again. The room was very clean and housekeepers benefited from that!

"Clean, reasonably priced hotel"

3
05/05/2016

Very convenient to all the attractions and restaurants. The rooms and bathrooms are very standard, but the beds and pillows allow for a good night's sleep. The beds appear to be double beds, so don't know how comfortable a family would be in one room. I was here for a conference and it was fine for me. Restaurant and snack store in lobby. One of the people traveling with me said he heard a dog barking in the room next to his -- don't know if the hotel allows pets or if the dog was snuck in with the luggage. May want to confirm a "non pet" room/floor if you have allergies.

"great staff, good deal"

5
05/05/2016

we were met by friendly efficient staff who were great throughout the trip. Anapais(?) I think her name was, was phenomenal! The hotel was clean and well located. The only thing I dint like was the lack of any help getting to Disneyland as rhey were so interested in selling time shares, they refused to help my daughter and i get alternative transportation

"Value stay with good quality"

4
04/05/2016

Very comfortable stay, easy check in, helpful tourist tips from the lobby desk and with standard rooms coming at a very conformable layout. The property looks old and there is a faint ageing smell in the room however it does not linger. The toilets were clean, beds very comfortable and impeccable room service. Close to all attractions and centrally located. 15 to 20 min drive from the airport. Definitely recommend.

"Very nice hotel!"

4
03/05/2016

This is a very nice hotel. Very reasonably priced. Very close to Universal Studios. Room was lovely and clean. We ate at the hotel restaurant for dinner and breakfast. Good food and the wait staff was very friendly.

"Enjoyed. My stay"

4
02/05/2016

When I first arrived their was a mix up with my room, took 15 for it to be fixed and complimentary breakfast voucher was. given.. Staff are extremely helpful and friendly, location is great. Enjoyed the convenience of restaurant and store ...

"Great experience"

5
02/05/2016

One of the best hotel experience I have had. Since I traveled for a living for 33 years, I know hotels and expect the best, and this was the best. Parking was free for guests, lobby was spacious and inviting, room had two double beds, refrigerator, microwave, coffee maker, iron and board, free internet, large screen flat television, nice view of the pool, Jacuzzi, tennis court and basketball court, and very close to all parks. Would definitely go back.

"Great Best Western Hotel value for the money"

5
02/05/2016

Great Hotel could by a Plus hotel of the BW group, good location, quiet location near Wet an Wild, the Ferris wheel and outlet center on international drive, clean rooms, very friendly staff, and we had a great breakfast, warm with waffles, potatos and scrambled eggs with bacon all the american way mmmmm.

"Not the Very Best, but Great Hotel"

5
02/05/2016

Great Hotel for a few days in Orlando, near everything, you need Always a car in the US to go from A to Z, great breakfast, clean rooms and spacieous,very friendly staff. It was more than the Best Western Plus Quality

"Decent Hotel"

3
02/05/2016

Decent hotel for the price in Orlando during spring season. Rooms were clean and staff was friendly. Our water was not working properly in the bathroom (temperature control) and we reported it in the morning but nobody came to fix until we reported again when we returned at 9:30pm. But then they came immediately and it was repaired in minutes. Minor misunderstanding. Breakfast was decent and kids 9 and under ate free, which was nice.

"Great Service"

4
01/05/2016

The people are very friendly and professional. Who we dealt with was prepared to offer information on any questions we may have during our stay and anticipated what those questions may be, and was genuine in his customer service.

"Good value with basic facilities"

3
01/05/2016

Rooms are ok, most of the staff are un-professional. Location is 10mins driving to the CBD, so you should rent a car/use uber if you wanna enjoy your stay and go around Orlando. They did maintenance in my room, so I came back to find a smelly room and the carpet on the floor is wet. I called the reception and they provided big ventilator but very noisy to dry the floor. I think there are more hotels better to stay than this one. Cheers - A

"A classic ordinary hotel"

4
30/04/2016

It was a pleasant hotel, nothing to complain about, but nothing exceptional to remember. The receptionist was very attentive and helpful. The room was quite spacious, clean and comfortable. The brakfast area is big enough and selection ok. We also ate dinner at the restaurant and the food was good. There is quite a big pool, two hot tubs and sunbathing chairs. Hotel has free shuttle bus to Universal Studios. I would stay there again if I was in Orlando.

"Ok hotel, though not secure"

3
30/04/2016

Rooms were okay, nothing to write home about. Back door off hotel was not secure about half of the time. Pizza leaflets (3-4) under the guest room doors once, sometimes twice, a day. Breakfast staff rude.

"Old hotel"

2
30/04/2016

We booked a room last minute and we didn't need much. Check in was smooth. Although the hotel was old it appeared clean. The downside: A VERY SLOW shower drain. Water leaking from a ceiling vent and only hot water coming from the sink faucets. We had had a long day at Aquatica and not having drinking water was an issue. We had to purchase water.

"second time here. good star"

4
25/04/2016

we were here April 6 to the 10. this was my second time staying here. traveling with kids age 23, 25, 28 and grad kids age 8, 5 and 2. we had 2 rooms. the rooms were clean and enough space for us. pool area was nice. beds were ok, not the greatest but not the worst. the hotel has a restaurant in it but the menu is very small. we did not eat breakfast here. we were here for universal. you can walk...takes about 20 minutes. however at the end of the day that can be a lot for the little ones but a cab is only $10 including tip. i did not have an issue with parking but i did see it get quite full. i did talk to a security guard one night and he said parking can turn into a nightmare after 10 or so. great value for the money. overall we had a good stay and would stay here again.

"All Was Great Until...."

3
24/04/2016

Everything about the hotel was very good or better....until I saw and killed a 2" cockroach near my bed the first morning. That alone really dropped my overall rating. The night manager when I checked in was very outgoing and friendly making me feel very welcome. Gave a fantastic recommendation for a steak dinner.

"Second and last time here."

2
23/04/2016

We came to BW Orlando Gateway in October 2014 and we liked it so much we decided to stay again this month (April 2016) during our honeymoon. Like I said in my first review, this hotel's location can't be beat. However, I will not stay again. We payed for a suite, this because our original reservation for a King bed was ignored and we were given a standard double, after talking and explaining to front desk we were told that the only other room available was a suite for $15 more a night and we'd have to check out Friday instead of Saturday because they were "booked solid". Long story short, during the time my hisband and I were discussing options in the lobby a suite "freed up" allowing us to stay at the hotel for the duration of our stay in Orlando. We booked the suite for $15 more, it comes with a small kitchenette, sofa and table. The sofa was so dirty and gray (original color maroon I believe) that we never sat on it and used it for our luggage. The bathtub never drained well so you had to take a quick shower before the water was halfway through your legs. The towels were very dry and "tough", it felt like drying yourself with sandpaper. The door to the toilet/bathtub didn't close well and even if you "locked" it, you could easily open it. Our sheets were never changed, I bled from a razor cut and stained the sheets (sorry, it happens), this stain remained with us for 4 days. This leaves a lot to be desired from a hotel, cleanliness is the most important factor for us. I mean, to think of what else wasn't changed? Or if the sheets were even changed before we got there? Sure we don't want to think that but we wonder given the circumstances. The amount of pizza menus shoved through your door is beyond annoying. The hotel gives you a paper informing that they do not sponsor nor recommend ordering from these places. Wonderful, how about doing something to STOP this? Better surveillance or requiring your room key to use the elevators? My husband and I were so annoyed we would place them in the hall. Again, the location can't be beat. But they really need to rennovate and clean better. I stayed in hotels in the early 00's that looked more modern than this. Oh, I asked for extra towels one night (had to go to the lobby in pijamas because the phone didn't work).... Got extra pillows instead of towels. Not staying again and do not recommend.

"Value for money"

3
22/04/2016

Value for money. Breakfast was good Not to expect more since hotel is old and does not have renovated rooms. Sleep quality was good and privacy was taken care off. Expect to have laundry room for guest.

"Delightful Stay"

5
21/04/2016

he Best Western Orlando Gateway hotel was our choice for a quick Universal vacation for a few reasons: free parking, free WiFi, free shuttle to Universal Studios, and, of course, a great price point. However, we were very pleased with the condition and cleanliness of the room and the view of, and proximity to, many parks, particularly Universal Studios. The service and staff were excellent! The room was always fresh and seemed newly updated, the staff was beyond friendly, and I even got a birthday card and treat signed by the staff. We will absolutely return to this hotel on our next trip to Orlando.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Tara, Once again, Happy Birthday from all of us here at the Best Western Orlando Gateway Hotel! We were delighted that you chose to stay with us for your quick trip and I am happy that you enjoyed your stay with us. Thank you for your business and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"A great find near Universal"

5
20/04/2016

My boyfriend and I usually get an annual pass to Universal Studios. When we went up to renew a couple weekends ago he had arranged for us to stay at a beautiful resort! When we arrived at the resort it was not so beautiful and came with a requirement for both people staying there to attend a mandatory two hour timeshare presentation!! I was furious! He got us out of the commitment since it looked nothing like the photos and he was unaware of he 2 hour requirement smack in the middle of the day, but now we were left in the predicament of no place to stay! I went on a last-minute Travel website and most of the hotels listed were booked! I finally decided since I had stayed at Best Westerns around the country and always found them to be affordable, clean and comfortable I was going to take charge and book a room. Well the BW Gateway will now be our new favorite hotel when going to the parks. We really only spend a small amount of time in our room and only care that there is a fridge in the room and a hot tub. Not only do they have one hot tub but two! They have a hot tub at 100° and one at 104 for people who like the water hotter! You have a beautiful pool they have very clean rooms with a refrigerator and a microwave oven and a coffee maker for making coffee or tea in the room. There is a safe in the room which we always like to protect our valuables when we're not there. An Uber ride to Universal Studios was only $5 - $6 dollars. They do have a free shuttle to the park but it leaves only on a regular basis in the morning and then scattered in the afternoon so we did not take advantage of it. All of the staff there was helpful and friendly and went out of their way to make our stay the best possible. We were given a room right off of the pool area so we could enjoy the pool and hot tub every morning! I have an electric car and when the two free electric car chargers were not working, the hotels engineers did all they could to make sure they would be in working order for our next visit! Since they were not working, engineers Victor & Juan made sure my car was in a safe place where I could plug into a regular outlet so my car would still have a full charge by the time we left. Everyone was so nice and accommodating we already booked our next stay and the front desk made sure we would get the same room since we loved the location. There is a cafe too that made a great breakfast sandwich and even an enterprise car rental on site! They have basketball and tennis courts too!!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Beth, I am so glad that you thoroughly enjoyed your stay with us and that you have found a new home when you take advantage of your annual pass to Universal Studios. It is always great to hear such positive comments regarding our property and staff and I will certainly pass them on to our associates. Again, thank your review and we will see you soon! Sincerely, Bill Jones, CHA General Manager

"Not as bad as I thought"

4
20/04/2016

I went to this hotel with the mindset of thinking it would be horrible. But honestly my experience was better than I thought. My room was clean and the staffing was very nice. They accommodated me very well. I feel like the price was reasonable and the location was good because it was close to a lot of places and across the street from Wet n Wild. The only thing I don't like is you have to pay for your breakfast there is no complimentary breakfast but hey there's an IHOP and DENNY's up the street. The wifi and parking were both free. The water gets very hot in the shower and the bed was comfortable. If you're on a "Budget" vacation this place isn't bad to try out.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Kenya, Thank you for your review. Like you I am glad that you did not have a "horrible" stay but rather enjoyed your time with us finding the room clean, staff nice, good location and reasonable pricing. We hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"Great location"

5
19/04/2016

The room had two queen sized beds and was poolside. This was awesome because my kids were just one step away from the pool. The sliding glass door was tinted so no worries of people seeing into your room during the day as they walked by to go to the pool. There was also a small patio area outside of the room. The hot tub was also nice. The tennis court was easily accessible and they fence around it was tall so you didn't have to worry about balls going over the fence. The room had a microwave and minifridge which was great for leftover pizza. The beds were comfortable. Maintenance had to come and fix the tub/shower combination handle because it was stripped. The maintenance guys were prompt and friendly and it worked well after they fixed it. The location is great as you can walk to Wet n Wild, Universal Studios and iHOP. They were also other attractions and restaurants that you can walk to. There are washers and dryers on site that are coin operated. We ate onsite at the restaurant one night and loved the red velvet cake at the little deli next to the restaurant. Being poolside was the absolute best and the free internet was very fast. I would definitely stay there again.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review of our property. We have 7 poolside rooms that open directly to the pool and they go fast! Guests love the ease of access to the pool area especially when they are spending their days at the hotel. I was pleased to see that you enjoyed several of our amenities and finished it off with a slice of our Red Velvet Cake in the Deli. Again, thank you for your review and we hope to see you and your family again soon! Sincerely, Bill Jones, CHA General Manager

"unknown diamond"

5
19/04/2016

This place was great. The price was excellent and the service was on point. We were close to Universal Studios. They do offer you a shuttle at specific times. If you don't feel like waiting you can get a taxi at which they will call for you. They had a large pool with two hot tubs. If you forgot something they had a on site store for the little things

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Shiela, Thank you for your review of our property after your recent stay with us. I appreciate your comments and am glad that you enjoyed your time at our hotel. We hope to see you again soon! Sincerely, Bill Jones, CHA General Manager

"Close to all the action"

4
15/04/2016

Convenient location to amusement parks and restaurants. Hotel was clean and had a nice pool area. Hotel staff were helpfull with any questions. Restaurant in the hotel was a nice place to eat and have cocktails.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear KR, Thank you for your business and your review of our hotel after your recent stay with us. I was happy to read that you enjoyed our pool area and that you had some time to realax and enjoy a cocktail. We hope to see you again should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"Great Price! "

3
14/04/2016

Can't believe I got this hotel at a great deal under $70 a night. Building is a little outdated but rooms are quite big and nice. Staff was friendly too. This hotel is only a quick walk to Wet N' Wild. I could see the park from our hotel room. There's only a few downsides. Breakfast was not included. There's a breakfast buffet at the restaurant attached to the building for $10.95 or $7.95 if prepaid at check-in. Beware of an "early check-in fee" if you arrive before 4pm. The receptionist did waive this fee for us since we arrived only a little before the actual time. Overall, we will be back for the rooms on our next visit to Universal!

"Best for the economic traveller"

4
13/04/2016

The hotel is just 2min by car from the Universal Studios, and they offer free shuttles. Very friendly staff! If you don't give them a 9/10 or 10/10, they ask you what they can do better. The hotel itself is rather old, but still they keep it very comfortable, very clean and you get a beautiful view (depending on the room you could even see the Universal studios or the sunset). Lots of families with kids any age. Would definitely go back, for that location, price and what how they make you feel! Thank you!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us. We are always looking for way where we can improve on our product and service and all feedback is appreciated and we are not afraid to ask the question "How was your stay with us?". Again, thank you for your review and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"Perfect Place To Stay"

5
13/04/2016

Anpavia... the receptionist was amazing, we arrived a little early for check in and wanted to go to the parks before it got to late, and nothing was too much of a problem for her, she checked us in and got us set up in no time at all, the room we had was a lake view, and really really pretty, not one issue at all with this hotel, it was really clean and the beds were super comfy. our check out was again handled by Anpavia...and again it was smooth sailing..its really close to universal studios too, less than 2 miles. we will definitely return on our next trip....and the prices are really good too, booking through expedia gave us a free room upgrade so well worth it..im already planning my next trip and i know exactly where im staying..x

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Sharyn, Thank you fro taking the time to review our hotel. I was pleased to see that you really enjoyed your stay with us and that you will be returning to stay with us again during your next visit to Orlando! Thank you for your business and we will see you soon. Sincerely, Bill Jones, CHA General Manager

"Clean Hotel with extra fees"

3
12/04/2016

The hotel's upkeep and cleanliness was great & The staff were friendly. My issues was the added fees and the fact that they charge an extra $35 if you want to check in before 3pm. We arrived at 9am and was told the rooms will be ready in 1 hour for $35 fee each room. Over an hour later I was told another 20 minutes then 10 minutes later I was told our rooms wouldn't be ready but they found another one for me. By that time they forgot we needed 2 rooms so we still had to wait another 1 hour for the second room. She said she would waive the early check in fee but, upon check out they charged $30 room upgrade for both rooms. We didn't ask for a room upgrade, we were placed in those rooms because of a mix-up on their end. On the second night one of our rooms had a missing piece from bathroom sink and the water went every where including the sleeping area.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Shareeka, Thank you for your review of our hotel. I do apologize for the issues you encountered. We do charge an early check-in fee for those guests who arrive before 10:30 am on the day of arrival. After that we do not charge the fee and try to accommodate guests as soon as possible. There is always an option to store your luggage with our bell staff, go enjoy your day, and the room will be ready when you return. Having said that, I know that our Front Office Manager has reversed the charges on your account for the upgraded room fees. Again, thank you for your review, I appreciate that you enjoyed your stay with us other than the early check-in experience. I do hope that you will consider using us again should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"Great place great price"

5
12/04/2016

Excellent, place was very clean, staff was great, morning meal was fine. Coffee good. Would recommend. Stayed at Motel 6 night before......... Stay at BW if you got the deal we did! Parking was right outside our door to elevator. Lemon water!

"Great location, excellent check-in/out clerk"

4
11/04/2016

We stayed here for one night during a two-day stay in Orlando to visit Universal Studios. The front desk clerk during check-in and check-out was a friendly, bubbly, smiling and helpful woman who was just fantastic. The night clerk wasn't so good-smoke detector went off & woke us up, then phone wouldn't work. She didn't seem to care.

"Very nice property with great service"

4
11/04/2016

Stayed here as it was an affiliated Universal Studios property so we could get into the park an hour early when booked through Universal. This is a very nice property that is very well maintained. The rooms were clean and updated. The pool area is fantastic with plenty of seating and very clean. We ate breakfast in the restaurant one morning and it was also very good. I would highly recommend this hotel for this area.

"Fantastic trip"

5
11/04/2016

Lovely hotel.. great location for wet and wild and universal. We where able to talk to universal everyday. It allowed us to walk off the lovely breakfast.. The waffle machine ..I want to take home to England...rooms very clean and very helpful staff. Would recommend the hotel anytime.

"Nice Rooms"

3
11/04/2016

Nice rooms, and nice hotel but there was this awful smell throughout the whole hotel. Smelled like some kind of chemical smell. Also, the breakfast is not included so make sure you check the fine print. It's only $7.95 with your room key, but I didn't think it was as great as they make it sound. But overall, nice hotel, nice pool and two hot tubs.

"Spring break vacation"

5
09/04/2016

The hotel was really nice and the people that work here were friendly. The hotel was very clean and the room was very good. It have a great location. Breakfast is not included in the price. Very happy we our stay here.

"Affordable Comfort"

5
09/04/2016

This hotel is Excellent for the service,location and value for your buck and is a family friendly environment.I enjoy the poolside lounge and the workout room. Parking is available but limited,wish they had a bigger parking lot. I would stay here again.

"A nice hotel"

5
07/04/2016

This was a nice hotel to come back to after being on our feet all day at universal. It has a free shuttle to and from the park within a time a frame. The breakfast while not free, was also quite a good buffet of items. Our room was clean and very quiet.

"Nice Hotel Good Price Great Location Universal and Wet n Wild"

5
07/04/2016

We just stayed here a couple nights ago for one night only. I wish we could have stayed longer. We were pleasantly surprised with this Property/ Resort Disney Universal Hotel area. It had wonderful amenities. Everything we could possibly want including a business center and has a shuttle to the the closest airport MCO as well as Universal and other attractions. Universal is only 5 minutes away. We were here because we were going to Universal to see the Blue Man Group (by the way don't miss that show and see my review on them as well)! This was an older hotel that has Nice Updated rooms with modern decor fluffy and firm pillows High-quality sheets and comforters. The beds are nice a little Too firm for my taste but my husband loved it. The rooms have every amenity you would need for staying more than one night; Table and chairs Mini fridge microwave blow dryer assorted sundries. Our room was overlooking the beautiful pool and hot tubs. There's also tennis and basketball courts. Hotel has a bar Sharky's Grill that is in the hotel property and offered a low price budget friendly Breakfast buffet that is discounted for the hotel Customer. I believe it was 799 for the buffet including coffee and juice of course. When we checked into the hotel I immediately asked the attendant to print an item from my email. He directed me down the hall to the business center where they have computers and printers for the patrons to utilize. I was online and had my tickets printed within 5 minutes or less. We had the breakfast buffet in the morning which was great it included made-to-order omelettes fresh seasonal fruits and juice coffee assorted pastries multiple protein items to choose from and make it yourself waffles. We called down to Reception in the morning and requested late check-out which was graciously given complimentary until noon. We will definitely be back the next trip to Orlando!

"Bring Your Pillow"

3
04/04/2016

Good location, around the corner from the International Drive, and very close to Universal Orlando, places to eat, and shop. The room was clean, quiet and comfortable but it needs some better maintenance. Equipped with a mini-fridge, microwave, coffee maker and flat screen TV with HD channels. NOTE: Pillows are HORRIBLE! Free parking, Free WiFi. The staff is very friendly and they do try to be helpful. Very good breakfast buffet (included). The pool is a good size, and clean, with a hot tub near by, which has a fenced in basketball court next to it.

"Good Hotel"

4
04/04/2016

This hotel is conveniently located close to Universal. Its about a mile and you can walk if you wanted to. It's clean, smells good and has great amenities which includes a restaurant, gym, game room, pool tennis basketball court and more. It even has a car rental services available right inside the hotel. Two disappointing things. First was the pool isn't heated, pool is a bit chilly in the evening if you want to go for a swim after the parks .(but they do have a heated Jacuzzi. ) Second the shuttle bus could be more frequent and you need a pass to get on. There is a huge time frame between the last morning bus and the first evening bus. The bus is also very crowded, as it picks up from other local hotels. Going to the park it takes about 7 minutes returning to the hotel takes 25 minutes via shuttle bus. They probably should incorporate more buses on that particular route. Other than that its a good hotel. I would stay again. Would I rent a car, not sure, we will see,totally up to you? Wet and wild water park is right across the street we walked there.

"Hotel near Universal"

4
29/03/2016

If you are looking for a Hotel near Universal, this is very close- within 2 miles. Every staff member I came in contact with went out of there way to help. The room/furniture needs updating. The price was high but assuming it was because of spring break.

"Best of the Best Western"

5
28/03/2016

Polite & helpful staff. Very courteous. Room was clean. Most comfortable king bed I've ever slept in. I would highly recommend this hotel. Close to the attractions. Easily navigated in and out of area to find places if you aren't familiar with neighborhood.

"great value"

4
28/03/2016

my girlfriend and I have stayed here on several occasions when traveling up to Orlando. the location is great, its only a few minutes away from Universal and for the price and service we have decided that anytime we come up to Orlando we will be staying at this Best Western

"Ok Not Great "

2
23/03/2016

The hotel is old but clean. Not exactly an idyllic place for a family vacation but if you need to lay your head for a night after a day of premium outlet shopping then it will suffice. Parking is horrible but the friendly staff & convenience shop make up for the lack of amenities. Would not stay for more than 2 nights & I only stayed for one!! Did I mention very close to great shopping!!

"Reviews are correct"

3
23/03/2016

I read the reviews before I stayed here and most of the other reviews are spot on. The Good: It's cheap to stay here Location is in the middle of everything except Disney and the Airports The lobby always smells amazing The rooms have mini fridges and microwaves Staff I interacted with were nice Check in/out was a breeze The Not So Good: The parking is terrible most of the time There's no continental breakfast but there is a restaurant The air in the my room was moldy or musty- I bought a fan to keep the air moving around. It was bearable WiFi was ok but slow I didn't use the pool, tech center, the little grocery store or restaurant. If you want to stay for cheap in the midst of everything and you don't need a 4 or 5 star this place will do.

"Repeatedly awesome"

5
22/03/2016

Have stayed here four times over the past two years and the staff and services are amazing. The location is great and the cleanliness is remarkable. Great value for the price. The pool area is generally very quiet during the day since many of the guests are on Disney, Universal or other expeditions. Perfect location for us to visit family in the surrounding little towns.

"Helpful and beautiful place to stay"

4
22/03/2016

The hotel was absolutely beautiful. We asked for an extended check out and they accommodated us with no problem. Even after our check out, they allowed us to stay and use the pool area for the afternoon, since it was a late flight out for us. The room was beautiful, clean and staff was great too

"Average Stay"

3
22/03/2016

Hotel was nice. Staff was prompt and courteous. Hotel room itself wasn't that great, needs a little TLC. Pool, basketball court, Jacuzzi, and tennis court make up for the room not being so great. Overall its an okay stay.

"Great staff"

5
21/03/2016

We were in Orlando for a convention. Very comfortable beds and a very accommodating friendly staff, excellent breakfast buffet. Convenient to everything without the hassle of International Drive. Will definitely stay there again when in Orlando

"Pleasant surprise"

5
21/03/2016

We were very pleasantly surprised by the facility and management of this hotel. We booked a one night stay in advance of checking into our Disney resort, and had a suite on the 8th floor. The room and hotel in general are very clean, and we thoroughly enjoyed the restaurant. We truly thought this would just be a stop over before our vacation, and instead enjoyed our afternoon at the pool, a great dinner and a restful sleep. If I could make one recommendation: please have coffee service in your lobby. Some of us are very early riders who don't want to disturb our families. The lobby was pretty busy at 4 am....I think that others would appreciate the opportunity to have coffee as well. My family and I would recommend this hotel to friends and family, and would definitely book again.

"TC"

5
18/03/2016

I'd like to thank the staff at the Best Western. We stayed in rm 613. To the housekeeper who took care of our rm on 3/15. THANK YOU! She came in while we were out, and cleaned the rm, made our son's bed in the Pak n Play, too. Excellent staff.

"Could Have Been Better"

3
18/03/2016

Best Western is very hit or miss and this one was a miss. We only stayed here for the cost efficiency of this business trip but will be spending the money on a nicer hotel next time. The service was wonderful, but the hotel needs some work.

"Good location but old hotel"

3
18/03/2016

The lobby area is nice but the rooms are very old - this hotel is in a great location it just needs a face lift on the rooms for sure. They are not fresh feeling at all. My TV didn't work and it is my bad that I didn't call down to have it looked at. I'm sure they would have responded I was just too tired to fool with it. The staff is great. They are professional and very friendly. Good service. The pool is just a pool. Nothing fancy but we did spend a little time there and it was a clean nice environment.

"Great for the price"

5
18/03/2016

It was a last mintue stay during spring break. They had great customer service. Had a lot of emenities, but we were not able to enjoy them due to time restraints. I would choose this place agin in the near future

"Quite lovely!"

5
14/03/2016

Bought a discounted room for a few nights here. Didn't know what to expect as it was fairly inexpensive. It was quite lovely! Great location, great room, great bed, great pool, great breakfast and wonderful staff! I will stay here again!!

"We would highly recommend this hotel"

5
14/03/2016

We had booked this hotel with a kingsize bed through Hotels.com. There was a mixup the first night and they put us into a handicap room which had a very large shower but a double bed. After talking to the evening manager, Jorge, about the mistake, he apologized for the inconvenience and comped us breakfast the next morning, the resort fees, and gave us a suite on the top floor for the remaining 4 nights of our stay. Needless to say, we were thrilled with the upgrade and the customer service. The only other issue that we encountered was that we were told that there was a shuttle to Universal studios from the hotel. When it came down to it, even though we arrived 20 minutes early, we were told that the shuttle was full and we couldn't go until later in the morning. The shuttle is run by a third party which sells tickets to Disney, Universal and other attractions in the area, and are not part of the Best Western Gateway.

"Enjoyable stay."

4
13/03/2016

We stayed here as part of our package with Universal Studios. We were a family of 5 and when we booked, that's the way we booked it so I was surprised when we arrived and there was only 2 double beds and I had to pay to rent the rollaway bed. That being said, that is really my only complaint about this place. The shuttle to the parks was on time. The room was nice and clean. It is walking distance to Wet 'N Wild. The pool and hot tubs were clean and refreshing.

"general"

4
12/03/2016

a great value for the money. Staff was very pleasant. A young lady named Diana goes out of her way to help.B.W should be proud of their training and the results of it.I dont know how people can write negative comments about a hotel like this.It is a lot more then what you pay for .I know,I travel a lot and am in and out of hotels all the time.

"A Good Place to Stay"

4
11/03/2016

We wanted to avoid resort prices and stay close to Universal Studios, and this hotel worked for us. The room smelled a little musty when we first arrived, but that cleared out quickly. They don't have free breakfast; it is an additional $8 per person. All the staff were friendly, polite and maybe even deferential. The maid service was great, and the room was clean but showing some age.

"Reasonably priced and convenient"

4
10/03/2016

I was really nervous about staying here after reading some of the reviews. This hotel was not bad at all. I am very particular about where I sleep. I typically stay in 3.5 star or higher hotels and would have to say this hotel was cleaner and the staff was more professional than the hotel I stayed in prior to my arrival in Orlando. I am not implying you should come here looking for luxury. The hotel is clean and centrally located near most Orlando attractions. Though the hotel is nice those of you booking a hotel here should not arrive at a Best Western with Hilton standards. That immediately warrants negative reviews, because of the high expectations.

"Universal Adventure/Orlando"

5
10/03/2016

Loved the drinks at the bar & really appreciated the 'ride' to and from Universal Studios. I would recommend this hotel to anyone going to the Orlando area. We didn't have time to use the pool or the hot tubs (there have TWO!) but we did relax out in that area with our morning coffee and/or evening cocktails. The bar at the pool was a plus! There are lots of lounge chairs & towels are provided for swimmers/hot tubbers.

"Good price, okay hotel"

4
09/03/2016

Stayed here for 2 nights while i was visiting florida. Staff were okay at the front desk, I had a bit of trouble with my reservation the guy working was helpful while trying to work it out although seemed a bit annoyed by the whole situation. Anyways got away from the desk and to my room. For the price i really shouldnt complain about anything, 170$ for 2 nights, but the hotel is a bit dated. I had a hard time getting the Wi-fi to stay connected but its free so a little hassle is okay. As far as location goes it is A+ close to food, shopping, parks, highway. Pool area was nice, big pool, 2 big hot tubs. Overall we had a decent stay and I would probably go back if i was in orlando again.

"Trip"

5
09/03/2016

One of the nicest places I have stayed at that allowed dogs. They were very kind. I would definitely stay there again. It was clean and quiet at night. My boys loved the pool and hot tub. The only thing I would say is get new pillows or bring your own.

"Best place to stay"

5
08/03/2016

I would like to commend the staff especially Mr. Junior Gonzales, who was so helpful in giving directions and guides for us. Job well done. I highly recommend this hotel for you to stay while in Orlando.

"Clean Hotel"

5
08/03/2016

The room was clean and most of all quiet. Since the hotel is just off International Blvd. there is easy access to all of the various attractions without all the traffic. There is a small charge for breakfast, but it is good and had a variety of breakfast items. Would stay here again.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Pam, Thank you for your review of our hotel after your recent visit to Orlando. I was pleased to read that you enjoyed your stay with us. We certainly appreciate your business and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"Lovely staff, horrible interiors"

3
08/03/2016

Great, helpful staff and employees. Internet was shocking, for the price I paid I'd hope to get a nicer interior, it was clearly ancient or just really badly designed in materials that would age badly. Good location, near local transportation. Stay fine for 1 night.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Poppy, Thank you for your review of our hotel. I do appreciate your comments regarding our staff and I will pass them on to all of them. We are in the process of renovating our rooms and have changed the carpets, drapes and bedding in all of the rooms. The furniture has been ordered and will be replaced in all of our rooms by the end of the summer. Again, thank you for your review and we hope you will come back and see the changes we have made soon. Sincerley, Bill Jones, CHA General Manager

"A great value, friendly and clean hotel"

4
07/03/2016

This hotel, although not on the infamous I-Drive, is centrally located on Orlando's I-Drive. It is literally a five minute walk to the I-Drive area, a five minute walk to Wet n Wild, and is a five minute drive to Universal Studios. Ideal if you're getting the free shuttle bus to Universal, as this hotel is the last stop before Universal, meaning you don't have a long trip there. It is clean, quiet and friendly and the facilities are ideal for a family. I would definately recommend this hotel. The hotel does provide a good variety buffet breakfast, for an extra $10, which isn't great if you just fancy a coffee and a croissant! Otherwise, there is a Walgreen's within five minutes where you can buy breakfast items.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Emma, Thank you for taking the time to review our hotel. I am glad that you enjoyed your stay and we certainly appreciate your comments and I will make sure that we pass them on to our staff. I want to thank you for your business and your recommendation and we hope to see you again should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"If you are looking for good location:)"

3
07/03/2016

Do not expect any miracle, the rooms are fine, clean, bathroom needs renovation. Breakfast in the hotel - a small selection, not good. The hotel stuff was friendly and helpful. But hotel location is excellent, close to the theme parks.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review of our hotel. I am glad that you found our location to be excellent and that the rooms met your expectations and were clean. We do have a rather large full American Buffet in our restaurant and apologize that you did not find the selection to your liking. We are in the process of renovating all of our rooms and hope that you will consider staying with us and taking advantage of our location in the future. Sincerely, Bill Jones, CHA General Manager

"Rough experience on our 50th Anniversary."

2
06/03/2016

We stayed at the Best Western for our 50th Wedding Anniversary and have to say that the pictures that you see on the internet are very deceiving because the room we stayed in didn't come to our standards. I would like to make note that I don't have anything to complain about the housekeeping staff, their service was great. However, it's not their fault that the building is crappy and everything seemed to be broken ! But imagine our surprise when we got back to the UK when the fraud squad rang us telling us that our Credit Card had been cloned and someone was on a £1200 spending spree in Beverley Hills, The only time we used the card was to pay a $50 refundable deposit for the safe in our room. The experience hasn't put us of Orlando but we would stay somewhere else.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, I want to apologize that you did not enjoy your stay at our hotel during your 50th wedding anniversary. It is our goal to provide each and every guest with clean, comfortable, safe and affordable accommodations and clearly we did not meet this goal during your stay. I have emailed you directly regarding any credit card issues as I have not received any notification that there was a problem. Each transaction in our system has a signature attached as it relates to which associate was handling guest information and we take the guarding of our guests personal information seriously. I look forward to your reply. Again, I do apologize that you did not enjoy your stay with us and I do hope that you would consider offering us a second opportunity of correcting the issues you encountered while staying with us should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"One Night Stay"

5
05/03/2016

I stayed here with my daughter, a few of her dance team mates, and their coach; to watch the NDA Dance Competition at Hard Rock Live. This hotel was fairly close to the venue and they provided complimentary shuttle service. The shuttle is scheduled, but they had plenty of times to choose from. The room was very clean and we were on the top floor overlooking the front side of the building. They must have pretty thick windows, because we didn't hear anything from the outside. The only issue I had was that I wished we could have stayed another night or two. So the next time we visit, we'll make sure that we stay here and plan to stay more than just one night.

"Not a great experience"

1
03/03/2016

Stayed for three days as part of our Orlando vacation. Stayed in a king suite. Room appeared clean but when you actually started looking around it was pretty gross. Couch in room was stained black with dirt and filth. Some sort of crust was on the headboard (see pics). Entire room had a musty smell. Bedding had hairs in it. Shower did not drain at all and you had water half way up to your knee when you were done your shower. Really gross. Escalated cleanliness and shower issues to front desk. Unsure if anything was done as shower still didn't drain and the gross crust was still on the headboard. To add insult to injury we called front desk to order a cab to go to Universal City Walk. A black unmarked car pulled up and said they had been called by the hotel for us. This car had no meters so I asked if this was an Uber or a cab and he said no. And I said OK well how much will this cost us? He said minimum $10.00. He then went into front desk and handed agent something and came back. Once we got to the city walk we realised this was a complete rip off. This would not have been a $10 cab ride. On the way home we used a marked cab and it cost us $4.00. Complete scam through the hotel agent who probably got a kick back. Would never stay here again. If it wasn't for enterprise being right on sight we wouldn't have stayed in the first place. Avoid.

"Room review"

4
01/03/2016

We found that the rooms were nice & clean. the beds are only a double not a queen. The noise from adjacent room was loud could hear the toilet when people were going, the door slammed & you can feel it through the bed head.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review our hotel. I was please to read that the rooms were nice and clan but I do apologize that you had noise issues with your room. Our rooms with two beds are equipped with double/double beds, however we do have King and Queen single bed options available for our guests. I hope that you will consider using us again should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"Great Hotel"

5
01/03/2016

This is my second time staying here and each time it gets better. The people who work there are the BEST, Friendly and can't do enough for their customers. I had NO problems at all and Mr. Gonzalez who is the DoorMan, was there when I need a Bus map & transportation anywhere....He is the BEST at his job, he is a great asset to the hotel. I'm already planning my next trip and I'll be staying there for sure. The hotel is very Military friendly!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Ken, Thank you for taking the time to review our hotel. We salute those who serve in our military and appreciate all that they do for all of us. I was pleased to see that you enjoyed your stay and I will certainly let Junior know that he made a difference. We look forward to seeing you again in the near future. Sincerely, Bill Jones, CHA General Manager

"Universal trip"

3
29/02/2016

The only complaint I had was that the bathroom was tiny and it could use a little updating however the staff was very nice and it was conveniently located to universal. A complimentary breakfast would have also been nice but you have to pay 10$ per person to eat.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Melissa, Thank you for your review of our hotel after your recent trip to Universal Studios Orlando. I thank you for your comments regarding our staff and will make sure that they are recognized. We are awaiting arrival of our new furniture and trust that will certainly update the room. We are a full service hotel and our full American breakfast buffet is served daily. The buffet includes pancakes, waffles, French toast, bacon, sausage and eggs cooked to order including omelets. The breakfast buffet also includes fresh pastries, fresh fruits, cereals and yogurt. All of our beverages are included in the price. We hope that you will consider staying with us again should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"Cockroaches and mold"

2
29/02/2016

We left the room at 09 in the morning and returned at 09 at night. The bed had been made but the room had not been cleaned and there was rubbish lying around. When gathering the rubbish up a couple of cockroaches crawled out that I had to kill. I delivered the rubbish to the reception and informed them about the cockroaches. I was told the manager was going to call, but he never did. Also the room was quite stuffy and smelled of mold. I would not recommend this hotel.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Ola, I want to apologize for your experience while staying with us while in Orlando. As you discussed with our Night Manager, when the Do Not Disturb sign is hanging from the door, we do not enter the room and that is why your room was not serviced. We do have a pest control company that regularly services our entire property and I have alerted them of your issue. Again, I apologize for the inconveniences you encountered during your stay and do hope you will consider staying with us in the future. Sincerely, Bill Jones, CHA General Manager

"Enjoyed our stay"

4
26/02/2016

The hotel is beautiful, the only issue we had was the odors in all of the rooms. Once reported, the hotel staff immediately took care of the problem. The food was delicious, the exercise room was great, the bar was good as well. The hotel is immaculate and the staff is outstanding.

"Poor Upkeep"

2
26/02/2016

Rooms are in need of maintenance. Especially the bathrooms. The decor is in need of some freshening up. The wifi is off and on, depending on what floor you are on. We changed rooms a few times due to maintenance issues.

"Good value - watch out for resort fee."

3
25/02/2016

We were put in this hotel at the last minute by our tour operator due to a disaster with our first hotel so didn't really get any choice. Over all we were happy with the hotel, yes, it's basic, but our room on the 3rd floor was very clean and we were provided with fresh bedding / towels daily. We thought the breakfast offer (eat all you can buffet type affair) was great value for money and used this facility several times. $9.95 per person. The hotel is rather dated and probably won't be for you if you are looking for luxury. Our room had twin beds and as a married couple that was a bit weird to get used to - apparently there was no other option available, to get us out of the hell hole we had initially been provided with though we were at the stage where we would settle for anything. If like us you were looking for a good base for Universal with clean comfortable beds, a free shuttle, pool and jacuzzi it's decent value for money. Only thing we were disappointed with was the $4.50 per day "resort fee". As we had paid in advance through our travel agent we were told by Thomas Cook we did not have to pay this as it was settled, however, the hotel insisted we should pay it and it would be taken off our credit card regardless, we are now going to have to try and claim it at this end after the end of our holiday. It's left a bitter taste in our mouths over which was until then a great little space to rest your head after a busy day in Orlando. Another thing to note is there are 2 providers of tickets for parks in the lobby, a Universal provider with tickets for Universal - not really cheaper than buying directly from the park but saves the hassle, very lovely people and sorted us out a day at Kennedy Space Centre. The other provider is cheap tickets for the other parks - including Disney but is a timeshare company. I think it's really odd a hotel would choose to have a timeshare company selling in their lobby. Just be aware that if you are offered Disney tickets for $50 each there IS a catch.

"Disappointing"

2
25/02/2016

When booking this hotel, it was listed on the website that there was an airport shuttle. Upon arrival at the airport we found this wasn't true and it took a $45 cab ride to get there. At the front desk, when we told them about this, there was no concern about the problem whatsoever until we started talking about customer service. I think it is wrong that it is listed on their booking.com listing and it is false.

"Great serve, with comfortable beds!"

4
25/02/2016

Great, affordable, place to stay when visiting Universal. Staff was extremely welcoming and helpful! On-sit restaurant was beneficial. Beds were small, but comfortable (not too hard or too soft). Highly recommend!

"No thank you."

2
23/02/2016

I am shocked of the many good reviews for this hotel. I was not impressed at all! There was a patched hole in our wall, people would talk in the hallways and sounds like they were literally in your room with you. I would pay more and stay somewhere a little nicer. The only reason we stayed here was for the bus to take us to Universal. Not somewhere I would recommend or stay in the future.

"Great Experience"

5
23/02/2016

Very nice and clean Hotel. Very professional, helpful staff. Felt like a safe environment. It was obvious that customer service was a top priority. Very nice pool, clean. Only problem was limited Internet access. I would definitely stay there again.

"Spacious Room"

3
23/02/2016

We found the room to be spacious and clean. The pool was nicely heated, as well as the hot tub. It was convenient having a microwave and refrigerator along with a sitting area. The front desk staff was attentive, but I would have liked acknowledgement of being a Choice Privilege Member.

"Pottermore Fans"

5
22/02/2016

Great hotel, location is close to the park and has a free shuttle that allows you to get into the park 1hr before the muggles are let in! Would stay here again in the future if we come back. Can't put higher praise on it than that?

"5 Nights in Orlando"

5
22/02/2016

The front desk staff was very friendly and upbeat. Made us feel they were genuinely happy we had chosen to be their guests. The room had two sinks that made getting ready in the morning much easier. Location to Universal Theme Park was perfect - walking distance ! Beds are comfortable and pillows not flattened.

"Stinky old carpet"

1
21/02/2016

Lobby doesn't have carpet, so you can't tell the bad smell just yet. Now, after taking the elevators up to your room, as soon as the door opens, the smell hits you. It's a very strong old, moldy carpet odor. Really bad. The carpet in the hallways and rooms have probably never been changed. If you are allergic, run! Although I don't have any allergies I had to fight the urge to leave this hotel. I booked it at hot wire, so no refunds. I had to endure it. Got a can of Lysol, sprayed the whole room down but it didn't do much for the smell. I would never stay at this place again. Consider yourself warned!

"5 minutes by car to universal orlando, free wifi, clean,tidy hotel"

5
20/02/2016

We have stayed best western hotel for 5 nights. They have offered us room with pool view. The weather was excellent for February. if we spent time in hotel during day we may used pool. It is only 5 minutes away from Universal Orlando. You may walk in 10-15 minutes. Room has air condition, fridge, coffee machine, microwave, free wifi. It is value for money.

"Walking distance to Universal"

4
17/02/2016

Eight of us stayed here for five nights in two rooms. The rooms are a nice size and included a two double beds, sofa bed, small fridge and microwave. The room rate included a daily hot breakfast which was a great start to the day. There is a free shuttle to Universal but you must sign up for it the night before. We only used it on a rainy day. It's about a 15 minute walk to the parks. Front desk staff was always helpful. There was also a guy who worked the Universal desk and he was good for information as well as ticket purchases, if needed. We would definitely stay here again. One thing we'd love to see is a bigger pool area but it was fine for a quick dip and cool off, just not hanging around all day. Hotel also had free wifi which was key with a bunch of teenagers!

"Room smelled like moldy"

3
17/02/2016

Hotel looks a bit dated, and there was strong smell of mildew or mold in the room. Hotel could use a renovation, especially since it is not particularly cheap. The room had a window-type air-condition that was quite noisy, and probably the source of the moldy smell. Plus for offering free parking, being close to Universal studios and International drive. The free shuttle to the park (route B) was also convenient. Taxi from The park was around 10$ including tip.

"Clean and Comfortable"

4
17/02/2016

Enjoyed my stay. A well maintained hotel with friendly and helpful staff. Close to Universal Studios and lots of great restaurants. We arrived well before check-in time but the staff held our luggage and prepared a room for us while we had breakfast. Mr. M Gonzalez Jr. was particularly helpful arranging rides for us during our stay. Our room was clean and the beds were very comfortable. The only thing I would suggest in regards to improvements would be the hotel restaurant. The food was good but the menu was limited and the beverages were watered down.

"Very Nice Place"

5
17/02/2016

This hotel is very easy to find. Wonderful staff and housekeeping! Room was very clean and roomy. They allow pets without over-charing outrageous prices. I had a problem with a light and the electrician came within a few minutes and was very professional and nice to speak with. Breakfast is a nice option with good tasting omelets and treats. Clean, comfortable, and central location to lots of Orlando eateries and activities.

"Would stay here again"

4
16/02/2016

I love this place,everything always looks its best.The service is always great.The rooms are comfortable.The only thing that bothered me on this stay was that they took the free breakfast away.When they did have for it free it was really great and delicious.

"Great stay !! "

4
13/02/2016

The hotel is simply wonderful , spacious rooms, comfortable beds and most importantly free wifi ! Location was great close to universal studios and very near international drive . Rooms were quite clean but they do need to be more clean But all in all it was an amazing stay couldn't be happier ! Would definitely recommend it to anyone looking for a hotel in Orlando and I would stay there again.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review. I was happy to read that you enjoyed your stay and would come back and stay with us again should your travels bring you back to the Orlando area. Your recommendations are certainly appreciated! Again thank you for your review and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"good hotel"

4
12/02/2016

in the midle of good and excellent because some things was very good and some ones are not so good enough but the most of people there was kindly and gentle. The parking was not very good because there is not so many places to use.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Paulo, Thank you for your review, I do apologize that you had issues with parking. Our staff is always available to find a parking spot for our guests, please do not hesitate to ask should you need assistance in the future. We appreciate your business and do hope that we will have the opportunity of providing you with clean, comfortable, quality accommodations and great service during your next visit to Orlando. Sincerely, Bill Jones General Manager

"Quality has dropped significantly."

2
12/02/2016

I'll start by saying I chose to stay at this hotel because I've stayed here a few times before on business trips and had an overall good experience. However my last stay was by no means up to the standard I've come to appreciate. The A/C in the room did not work very well, which was OK for the night because it was going to be in the 40's at night. Despite having it set at the lowest setting for the entire stay, I would say the room stayed between 78-80 degrees consistently. I could see this being a big issue in any other month besides February. Next, I got up to go to the bathroom in the middle of the night and saw a roach when I turned the light on. It quickly scurried away under the sink when it was surprised by the light, and was small. However, it was a roach none the less and I can see this being a big concern for many, although I was not about to have this battle with the front desk at 3am. Florida hotels will try to tell you these are palmetto bugs. Please do not buy into this lie. Further, there shouldn't be any bug, roach or palmetto bug, inside the 4th floor of a hotel room. Finally, I had the pleasure of being awoken by SCREAMING kids at 6am every 2-3 minutes. How parents could just allow their children to scream like this in a hotel is beyond me. I am a heavy sleeper and normally stuff like this does not even phase me, but this was just something you could not sleep through. I politely decided to call the front desk and inform them of the issue, rather than taking matters into my own hand and causing world war 3 on their property. I was assured they would send somebody up, however after 45 minutes of continued screaming I questioned if this was even done. Upon calling a second time, I was told there was "nothing they could do about it". I can assure you there are much nicer hotels in the Orlando area, where you won't be told there is "nothing they can do" about your problems. Lastly, I would like to say that generally I give the benefit of the doubt to hotels and provide them the chance to remedy the situation before posting negative reviews to websites like this. However, the only concern of the Best Western was where they could charge the $4.50 resort fee. Exactly what you want to hear when you're trying to tell them about a roach and air conditioning concern for the next unsuspecting victim.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, I do appreciate that you have been a repeat customer of our and I apologize that your stay was less than satisfactory during your most recent trip, as you stated, your recent trips have all been much more enjoyable. We do have a pest control company that treats all of our rooms and while Palmetto bugs are an issue in Florida, we have not had any issues recently. I also apologize for the A/C issue you had in your room, we would have been happy to replace the A/C had you notified us of any problems. As it relates to the noise issue, we should have sent a member of our staff to the neighboring room immediately and I apologize that apparently that did not happen. I will make sure that we speak with our staff and remind them the importance of pleasing all of our guests and making their stay as comfortable as possible. Again, I do appreciate your feedback and the fact that you have stayed with us on many occasions. I do hope that you will consider staying with us again in the near future as you have been pleased on all of your previous stays. If I can be of any further assistance, please do not hesitate to contact me directly. Sincerely, Bill Jones General Manager

"My experience at Best Western was..."

4
11/02/2016

I definitivetly recommend this hotel because is located near attractions and restaurants in Orlando and had a very good experience. We were four people in my family and everything was great at the hotel: Service, room, breakfast, internet, parking and so.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Peter, Thank you for your positive review of our hotel. I was happy to read that you enjoyed your stay at our property and would recommend us to your friends and family. We appreciate your business and we hope to see you again soon. Sincerely, Bill Jones General Manager

"Value for money"

4
10/02/2016

Great location opposite 'wet and wild ' and close to shops and food outlets . The staff at the hotel were incredibly friendly and helpful. Breakfast was good, with fruit, a variety of cooked food and a selection of pastries and waffles. The breakfast room was a tad shabby but that was more than compensated by the lovely staff working there. Our room was spacious and clean and had a microwave, fridge and coffee maker. We would recommend this hotel as it represented good for value for money with super staff.

"Good value, good price"

4
09/02/2016

A part of a package deal for someone who couldn't afford to stay "in" the nearby theme parks, this was very acceptable. The room was spacious; the bathroom clean with a nice shower. There is free scheduled shuttle service between the hotel and the theme parks if you have bought "the package" (recommended). Breakfast is not included, but for about $10, it's worth it. The buffet is like that in other hotels, with a few nice extras. There is a service desk in the hotel lobby to help with arrangements for and questions about the theme park options; it's open from 7:15 am to midnight. Parking can be a little tight, but usually there is no serious difficulty. Lots of restaurants, both chain and independent, nearby. So finding something to eat is easy. WiFi is pretty reliable; it's open (unsecured) and free. The front desk staff was welcoming and helpful, almost pre-emptive. They anticipated my questions even before I asked them. Knowing that my flight wasn't until late in the afternoon and that checkout was at 11 am, they said it would be all right to lock my suitcases in the trunk of my car and, if I wished to do so, I could leave the car in the parking lot until I needed it to go to the airport. They also said they could store the bags for me in the hotel after checkout if I preferred that. (Very accommodating).

"Excellent staff"

4
08/02/2016

We chose this hotel for its location and price but it turned to be a wonderful experience, the staff were very professional and polite, they responded to our requests in time. The hotel itself has good services including a free parking and Internet in rooms. Air conditioning, plenty of towels and good house keeping. All main dining areas are a walking distance. Universal studios is short distance and wet and wild is at the door

"Off to Discovery Cove"

5
08/02/2016

One night stay was great. Staff were very helpful and the room was very clean. Will use this location again when we return to visit family and explore other areas in FL. Also, free bus service to Sea World etc.

"Best Western Gateway Universal Area"

5
08/02/2016

Excellent hotel just minutes from Universal Studios Orlando Florida. Comfortable clean hotel perfect for families and those looking to be close to but out of the busy section of Orlando. The pool area and Hot Tubs are a big plus and the area is well maintained. The only improvement could be to the deli area which has a very small selection and the quality was not that good for the money.

"Late Notice"

5
07/02/2016

This was a great find at the end of a long week at the PGA show. great job on the rooms and the lobby very clean in all areas.Job well done to the staff and Management. would stay here again next year if we go.

"Not bad for the price "

3
06/02/2016

So initially I didn't know what to expect with this hotel. The first night I was a little on edge because I was unsure about the place. It is pretty outdated. However the beds were comfy enough. I would say they need to upgrade to full size pillows. The pillows that come on the bed are the size of square couch pillows. The breakfast buffet was $9.99 and it just didn't seem all that appetizing, I probably wouldn't call it a buffet. A waffle maker, a few fake eggs, a bowl of fruit. We just ended up going down the street to a Denny's (don't go there!!! There was mold on my ham! I'm still praying I don't get sick) All in all the room was pretty clean, bed linens were changed everyday and new towels were brought each day. Would I stay here again? Maybe, because it was so affordable ($68 a night) but if I wasn't on such a tight budget, I would go elsewhere.

"Lizzie Junior: the most helpful staff in the hotel"

5
06/02/2016

Our booking.com reservation was cancelled due to an issue with our credit card. Lizzie was the best you can expect as a customer arriving to Orlando in a nearly fully booked weekend. She was helpful and courteous. Thanks a lot

"nice facilities"

5
04/02/2016

Exceeded our expectations - heated pool, nice fitness room, 2 sinks - one in bathroom and separate one, and the hotel is next to a lake! We don't have young children, but there is a water park on one side of the lake, and lots of nearby activities for children.

"Much better than expected......"

3
03/02/2016

I recently had the opportunity to stay for 6 nights at this hotel. The overall experience was better than average. We had a group of 7 people staying for a trade show in the area and our stay was very good. The entire staff did everything they could to make our stay good and they were very friendly and helpful. The hotel has a little age on it but everything was in good condition and the rooms were clean and serviced daily. Good breakfast buffet and only at dinner 1 night, but it was good as well. We reserved a room for a sales meeting and it worked great for our group. From what I understand the rates are very good for the area and well worth the money spent.

"Average"

3
02/02/2016

This hotel is ok, not great, not terrible, just ok. For the price, it's decent value. The rooms are pretty dated, but they could be worse. So it's ok, if your on a budget. You'll probably need to rent a car in most cases, because you can't walk to most of the attractions.

"Best West is a Beautiful Bargain"

4
02/02/2016

First: I'm aware that there are bigger and certainly more amenity loaded locations to stay in at Orlando; but, then again, you're going to pay big bucks to vacation with them. That said, if you're looking for a clean, well-managed, fully functional, and reasonably priced room for a few nights right up the street from Universal Orlando, DO NOT MISS THIS B.W. PROS: • Friendly helpful staff, clean & quiet room, comfortable beds, plenty of power outlets, close (1.6 miles) to Universal Orlando, well-kept grounds, reasonably priced restaurant. • Amenities: free WiFi, free parking, and free shuttle to parks (see note below) • Met a couple with two large guide dogs who mentioned how accommodating and helpful the staff were toward them and their dogs. Apparently the front desk assistant gave a bag of doggie treats to each dog upon arrival. Now, that's service! CONS: • The shower control handle in our particular room was difficult to operate. Would've been easier with a lever type handle as opposed to a push-pull knob. • The return “B” shuttle from Universal to the hotel missed the 4:10pm & 4:50pm pickup causing us to wait for the 5:35pm bus. And, I think they would've missed our stop again had I not flagged down the “A” shuttle. The “A” driver contacted his dispatcher and insured the “B” bus stopped (albeit late) to pick us and several other riders up accordingly. • The morning we left I noticed several autos parked along the sides of the parking lot. So, I supposed there were not enough parking spaces to accommodate late arrivals.

"Enjoyed it"

4
02/02/2016

Very clean. the staff was quick and courteous. The WiFi was a bit slow, but overall a nice place to stay. Very close to Universal which was perfect, and thanks to Expedia.com it was a great price too!

"Friendly Staff"

4
02/02/2016

The staff at the hotel went out of their way to make the stay a positive experience. The manager of the breakfast buffet was friendly and accommodating. The hotel itself was pleasant in every way. The friendly staff went out of their way to provide anything we requested. The room was comfortable and clean, though the air conditioner was a bit noisy.

"Great hotel with the exception that I did not have hot water in the shower"

4
01/02/2016

Great hotel with the exception that I did not have hot water in the shower the morning I woke up. I had a flight to catch so I had to shower in luke warm water. The hot water in the sink in the bathroom and the sink in the dressing area had hot water. The bed was very comfortable and had nice linens. The pillows were comfortable too. The front desk staff was friendly and so was the bartender. I would stay there again but would check out the hot water in the shower before I unpacked.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Robin, Thank you for staying with us during your recent trip to Orlando. I was happy to see that you enjoyed your stay with us and that you would return should your travels bring you back to the Orlando area. We will get into your room and investigate the hot water issue and make sure that it is properly repaired. Again, thank you for your business and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"CONVENIENT AND EXCELLENT VALUE FOR THE DOLLAR"

5
01/02/2016

On my arrival, I was pleased to be recognized as A Gold Rewards Member with a little gift bag. It made me feel at home from the start. The convenient free shuttle to the Universal Studio's Theme Park was an added bonus, despite the fact that it was usually full by the time it reached our hotel. Although not free, the Restaurant on the property dis provide a very good start to the day..

"Orlando FL"

5
31/01/2016

I found Best Western Orlando to be very clean and well equipped. The room came with a small coffee maker, a safe, a microwave and a mini frig. All the staff was helpful and extremely friendly. And in a good location on Universal Ave. I would highly recommend Best Western to anyone.

"Poor quality room"

2
30/01/2016

Good location really close to universal. They offer a free shuttle, but fail to tell you you have to get a ticket to ride it for the morning and they go fast for the early rides so we had to walk or else wait 2 hours for the next one. Also our room was a disaster. Hole in wall, fridge didn't work, sliding closet doors off tracks, bathroom door wouldn't shut unless you slammed your body into it, and the phone in the room wouldn't call to even ask the front desk about what the heck kind of room we got put in. Looked like someone had just partied in it and no one cleaned up the after math. The general condition of our room was just pretty gross. Asked the front desk in person to look into our room and never heard anything about it. Staff was friendly at least. The Shuttle situation is confusing so that could be better explained to guests.

"Fully Recommended!"

4
29/01/2016

The amenities were very clean and comfortable. It has the advantage that is close to shops, restaurants and theme parks. Even they have free shuttle to Universal Studios and service is very efficient. Our room was clean and they cleaned it daily. During the stay we had problems with the bathroom lights and blower, but the staff resolved the problem immediately.

"Great service"

5
29/01/2016

Great hotel and convenient. Close to restaurants and parks. Very clean and friendly staff. The employees at check in were very nice and quick to check us in. No complaints at all! Would definitely recommend if you wanted an economic hotel close to parks without resort fees.

"Great location"

4
28/01/2016

We visited Orlando and were very lucky to find this place. Great for shopping as it is nearby of most of main malls and outlets. Close very close to Universal Studios as well. Breakfast was good and service very pleasant, we made friends there.

"Simple, comfortable, and well located"

4
27/01/2016

I attended a series of meetings in the Hilton Orlando and was looking for a hotel within walking distance to force me to walk. The Best Western Orlando Gateway Hotel was my choice and I am glad to report that it worked great. The rooms are comfortable and clean and the staff is friendly and helpful. The hotel is not new, but it is kept in decent shape. I used Uber everywhere and there are good restaurants nearby. I would stay here again.

"Great value"

4
25/01/2016

This hotel was a fantastic value for our trip to Universal Orlando. It's so close to the park you can walk, and if you don't want to walk it's a really inexpensive cab ride. You might not need to do either, because their shuttles actually run all day (a lot of hotels just run one in the morning and one at night). You can get tickets the same day, although they do sell out in the moring, so try to get those early. We got the breakfast buffet included in our room package, so it was a great deal and the kids loved it. We also had a junior suite, so a really nice big room with fridge, micro, wet bar and fold-out couch -- plenty of space for the four of us. There are all kinds of shops and restaurants nearby, including International Drive, so it's convenient to pretty much everything. The pool and hot tubs are really nice - lots of tables to sit, privacy fences around the hot tubs, and having two is nice. The staff are friendly and helpful - other than the not-so-great guy handling the shuttle tickets, everyone we talked to was really nice. And the price was great -- I would definitely stay here agin.

"Great Staff"

5
21/01/2016

The staff was awesome. The property lobby and exterior is going through some renovations but it didn't get in the way of us enjoying our stay. The renovations look great by the way. They have a restaurant and a shop (deli) that came in handy for snacks and ice cream. The pool was heated and my kids enjoyed that while we were here. Overall a very good stay and we would come back again.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Jose, Thank you for taking the time to review our hotel after your recent trip to Orlando. I was delighted to see that you enjoyed your stay with us and that you liked the renovations that have taken place thus far. We're excited about them and look forward to the completion of our room renovations in the future. Again, thanks for the review and your business and we hope to see you again soon! Sincerely, Bill Jones, CHA General manager

"Perfect for Visit to Universal Studios Orlando"

5
21/01/2016

Decided to make a last minute trip to visit Universal Studios Orlando and looked for hotels near the venue. Many to choose from. This facility was close by and had favorable reviews so booked it. Was very pleasantly surprised. Well landscaped exterior on a quieter road than most. Nicely appointed lobby. Great greeting by staff (made to feel truly special and wanted as a guest). Room was well equipped with flat screen TV, wireless internet, microwave, fridge and coffee maker (and they all worked). Decor was a step up from what I anticipated - nicely furnished, attractive wall decorations. Good linens and a very comfortable bed. Fitness center equipment worked well (so many places its in disrepair). Would have tried pool and whirlpool but it was unseasonably cold outdoors. Provided scheduled convenient transportation to Universal. Overall, an excellent choice.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Lawrence, I appreciate the kind words you had for our staff and property. I was pleased to see that you enjoyed your stay with us and that you appreciated our great location. We do have a great staff and I will make sure that I let them all know that you appreciated the warm greeting! We hope to see you again in the not to distant future. Sincerely, Bill Jones, CHA General Manager

"Quick visit to Orlando"

5
20/01/2016

I visit Orlando regularly for theme park and cultural and occasional professional times. I find that Best Western properties very often meet my needs at a decent price with quality amenities. It turns out the the Best Western Orlando Gateway Hotel is one of my prime choices for lodging in Orlando. It is strategically located on Universal Blvd across I-Drive making it easy to navigate to most any place I want to visit. The Hotel is welcoming, clean and the staff friendly. The front desk clerk made sure my room was available on check-in. The room was neat and clean and the WIFI worked well for my needs. I have stayed at this property before and will again.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Theatergeek, We certainly appreciate our repeat customers and I want to thank you for returning to our hotel and taking the time to let others know of your great experience. I will make sure that I make our staff aware of your positive comments. Again, thank you for your business and we hope to see you soon. Sincerely, Bill Jones, CHA General Manager

"You get what you pay for"

3
20/01/2016

Overall, I guess this is an OK hotel for the budget minded, just go in knowing you'll get what you paid for. A friend and myself planned a last-minute vacation to Orlando, and booked this room using Hotwire. The price was right for us - and we did not have high expectations for this property. Its a good thing we had this mindset - while we were not planning on spending much time at this "resort" ($5 a night fee for what?!), we did not expect much of it either. Upon checking into our room, we were greeted with a odd odor, annoying but not offensive. The A/C was set to 72F, but the room was at least 80F. Seeing the A/C to its lowest (62F) will yield a room around 74F. The toilet was not very well cleaned, with a splash dried urine on the seat from the previous tenants. But, as I mentioned - the price was right! We planned on spending the minimal amount of time in this room. Staff was friendly, and I'm guessing (hoping) that if I had reported issues, they could have been resolved. But going for the path of least resistance, we were only there to count sheep. The beds were not bad, though!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Ryan, Thank yo for taking the time to review our hotel. We certainly would have addressed any issues had you reported them but you should not have experienced them in the first place. I will let our housekeeping and maintenance team know of the issues in your room and trust that they will be looked into and corrected immediately. Our goal is to provide all of our customers with superior customer service while offering clean, comfortable and affordable accommodatios and I apologize that we did not meet these goals during your recent visit. In the future, I hope that you will consider staying with us again so that we can regain yoru trust in our product. Sincerely, Bill Jones, CHA General Manager

"Awful experience"

2
20/01/2016

Our car's window was broken at the Hotel parking lot. No security cameras, nor security guards to protect the guess's vehicles and other properties inside the cars. The parking lot has not locked gate to access it and it was kind of dark. According to the Orlando police officer. This is not the first time that something like this happen in the hotel's parking lots of the area. In total, 11 cars were broken into that night from 01/09 to 01/10/2016

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Odalys, I do apologize for the issue you had with your car in our parking lot. Orlando has had a rash of these within the past month and unfortunately, it occurred during your stay. As a former police officer myself, it is disturbing that this occurred on our property. Security of our guests and their property is extremely important to us and we do have a security officer on duty each and every evening as well as security cameras and lighting in the parking lots. Again, I certainly apologize for the incident and hope that you will consider staying with us again should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"Pretty decent after changing rooms"

3
18/01/2016

We got put in room 543 initially and it had some issues. The AC was leaking water all over the floor after it was used for an hour. The extra sink in the room area did not have cold water to speak of and then when my husband used it, it did not drain! After it slowly started draining, it leaked all onto the floor underneath. Finally the outlet next to the sink that has the hairdryer plugged in to it, did not work at all. Well after the sink fiasco, we went down and they offered to put us in another room. We went up to the sixth floor and in an updated room and everything was good from there! We got charged for a breakfast that we didn't eat, but when I went to the front desk, she fixed it. The breakfast there was actually very good, it was a large spread with many options and not a bad price either, much cheaper than eating at Universal Studios! We also had a $25 voucher for the hotel restaurant when we booked our package, we ate dinner one night and it was pretty good. The staff was pleasant overall and helpful.

"WORST hotel experience"

1
17/01/2016

One of the worst hotels I've stayed at. First hotel that ever charged an early check in fee. Front desk was not very friendly. We were charged a $15 fee for an "upgraded" room rather than the $35 early check in. The room was dirty, there was hair on the bedding and towels, and it did not seem any more "upgraded" than the rooms my friends got that they were not charged an extra fee for. Our pillows were terrible and lumpy, the ceiling had dust balls on it, the bathroom was outdated, the toilet didn't flush, and I didn't even want to shower in the grungy tub. The hotel's appearance overall was grungy at best. Will never stay here again. If I could give 0 stars, I would!

"Great Stay"

5
17/01/2016

Reasonable cost, close to attractions and restaurants, great pool area and the two hot tubs were very clean, lots of sun bathing area. The breakfast buffet was very tasty - good variety and they would make to order eggs and omelets. Cleaning staff helped with any item we asked for and beds were very comfortable. We had a very nice stay here.

"very nice hotel"

5
17/01/2016

very nice hotel and location to visit Orlando and its attractions! Good both for adults and children. I recommend it to families. Nice people! Good services and beautiful rooms. Very close to Outlets, Parks and a lot of restaurants.

"Very good"

4
16/01/2016

I was very satisfied with the overall service. The location was near Universal Studios. That was a plus. Staff were helpful. They solved the electrical problem in a fast period. The water outage was resolved in a short period. I have stayed three night and enjoy my trip in Orlando. The temperature was cool but it was warm in the room. My wife had all the facilities in the room for her. I was expecting to watch a hockey game on NBC but we had only basketball. The internet had to be re-establish every time I was using it. Overall, I would do my trip and stay in the same Best Western for the price and location.

"Pleasantly Surprised "

4
15/01/2016

This conveniently located hotel provided a comfortable stay in a clean room with good amenities and decent service that provided good value for this stay. It is convenient to Universal Orlando a short drive to Disney and a walk away from the International Drove shops. The rooms are very functional with refrigerator, microwave and flat panel TV. As most hotels in Orlando the lobby area offers a restaurant, convenience store and concierge services for tickets to attractions. There is a resort fee that is modest compared to others in the area.

"Some problems..."

3
14/01/2016

If it was not for the front desk AWESOME service I would rate this Terrible. The room is clean but when using AC gets the carpet wet and give a moldy smell in the air. The shower was a mess. When pulling to turn the shower head on the wall followed. Had to push on wall to be able to get the shower running. We were offered a complimentary breakfast voucher that we gave entering and ended up going near the end time 10:30am. by the time we had finish eating the doors were locked. When asked if they could unlock it we got questioned on where was our voucher, who took it and after finding the person the man reluctantly allowed us to leave as if he was not sure the woman in question had taken it. The wi-fi connection was terrible kept disconnecting every 15 mins or so. Over all I would not return to this location. There is plenty of other hotels in that area in the same price range.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Isabelle, I want to thank you for taking the time to review our hotel and I do want to apologize for the WiFi and A/C issues you had while staying with us. We are currently upgrading the WiFi equipment and increasing our bandwidth to 80mps and do hope that will alleviate the issues that we have. The A/C issues obviously caused the humidity problems and again, I apologize for the issues you had in your room. I was happy to read that our staff service was awesome and I do hope that you will consider staying with us in the future. Sincerley, Bill Jones, CHA General Manager

"Had some hiccups"

4
13/01/2016

I would have rated this hotel a lot lower, but the service we got was really excellent even when there were problems. In general the place was clean and decent. I don't think they really have a right to charge a resort fee because there is nothing even remotely resortish about it. Having a mediocre buffet in the mornings and a pool does not equal a resort in my mind. I was really sick when I first arrived so I just wanted to sleep and it wasn't until the next morning that we discovered that half the carpet was soaking wet from the air conditioner. We went to the front desk to get it repaired, and after spending the whole day out it was worse when we got back. They moved us to a new room with apologies, but then the next day my husband woke up with flea bites, NOT bed bug (just keep that in mind). They moved us again to a king suite which was really nice, and they comped us breakfast and the resort fee. Everyone was really helpful and apologetic that things didn't go right. I wouldn't stay there again voluntarily, but if we had to do another last minute trip like this one was and our usual place was booked again, I would if it were super cheap because there are nicer places nearby for not much more. The customer service was top notch and the location is great for easy access to highway and parks if you are driving.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Tonya, Thank you for your review. I do appreciate your positive comments regarding our staff and apologize that there was an issue with your A/C with the carpet in your room getting wet. We are also putting serious thought into redacting our pet friendly hotel policies. Obviously, we cannot control if a guest is a responsible owner of a pet and whether or not each pet has been treated properly. Your room was treated for fleas and the issue has been resolved but I do apologize that you experienced these issue while you were staying with us. I hope that when yo are in the area again that you will consider staying with us and give us another opportunity of not only offering up great service but a clean and comfortable room. Sincerely, Bill Jones, CHA General Manager

"Excellent place to stay"

4
13/01/2016

I had nice and quite stay here !! Rooms are neat and clean !! Clean bed and room service was excellent !! Nice lobby area , convenient from the attractions in orlando. Nice friendly Staff !! Overall it is a excellent choice to stay while in orlando !!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Ajit, Thank you for taking the time to review our hotel. I so appreciate your great comments and will certainly pass them on to our staff. We look forward to seeing you again in the near future. Sincerely, Bill Jones, CHA General Manager

"Great Staff and Great Service - Hotel Itself in TERRIBLE Condition - ..But Good Location"

2
12/01/2016

I stayed at Best Western in Orlando the first week of December 2015. I did not have a good experience with my stay. I have stayed at Best Western before at other locations, and I have normally been happy, which is why I went with this hotel. First of all, I would like to make note that I don't have anything to complain about the hotel staff, their service was great. However, it's not their fault that the building is crappy. Everything seemed to be broken! My first room had a very distinctive musty smell and the Wi-Fi didn't work. Because of the fact that these two big things were broken, it made my quite disappointed. Therefore I started noticing things in the room that I would normally just ignore, or at least no complain about. These are things like, no filter in the sinks so the water spilled everywhere and the toilet didn't flush properly. I arrived on a Sunday and didn't have time to talk to the staff about this because I had a test early on Monday and had to focus on that. I decided to talk to the staff after my first test. I am not known for being difficult when it comes to hotels, especially when I'm there for business and not pleasure. However, I was in Orlando to take very important tests and wifi was essential for me. Also, I did not have time to make a big fuss because I had to use all the time I had to prepare and get ready for my tests. I went to the front desk and explained, they were very helpful and got me a new room. Now I wasn't very excited about having to pack and move, as this would take up precious study time but I just could't stay in the musty room where the A/C was clearly broken. The new room was a lot better and did not have the musty smell. The wifi worked, so I was happy. I was able to get back to my studying for my second test on Tuesday. I'll point out that one time I was washing my hands in the bathroom the towel rack just broke off the wall and fell down out of nowhere. When I get back to my hotel room on Tuesday after my second test, I went to the gym, which seemed fine and had decent equipment available. The A/C in the gym was broken and the water fountain did not work either. Needless to say, I was getting quite frustrated with the condition of this hotel. I inform the staff about this, and they say that they will have someone look at it. Next day, Wednesday, the room is very humid when I wake up and it is quite clear that the A/C wasn't working properly...again. I decided to go to a nearby Starbucks to study and put the A/C on full, hoping to arrive later to a fresh room. This was not the case! When I arrive 6 hrs later the room is very cold but incredibly humid - not a good combination. I couldn't bare it, and contacted the front desk which sent up an engineer. The engineer explained to me that I needed to set the A/C much lower (I had it set to 70 degrees, I am an Icelander and I don't enjoy the cold haha), he suggested 62 degrees. I am not an A/C expert, but if the unit does not do it's job (to condition the air..), unless set to 62 degrees, the unit is not working properly! My problem wasn't the temperature, because it was actually freezing, but the humidity. The engineer was not able to solve the problem. At this point, my patience is up! I call for the hotel manager and go over everything that has been wrong with my stay. He states that he has never heard of any guest having these problems before. Which may very well be true, but I must be a very unlucky person then! I still had two tests to go, and had two nights left of my stay and I didn't know what to do. I could not afford to pack everything and move rooms once again and I was afraid that I would just run into jet another problem with that room as with the other two. So I decided to take a chance and check out early and go to a different hotel. I had prepaid my stay so I talked to the hotel manager about refunding the two nights and one extra night since I had to book a hotel with no time in advance and all my options were very expensive. He agreed to this and was very helpful, nice and understanding about all this. But like I stated in the beginning, the service at the hotel was fantastic, it's not the staff's fault if the building is practically falling apart. I went to another hotel nearby and was incredibly happy with my decision about switching hotels. I am returning to Orlando now in March 2016 and have already booked my stay with the latter hotel. I called Hotels.com Customer Service and they spoke to the hotel manager at Best Western and they said they would refund me the three nights. However, a month later I have not received any refund. I'm not sure if this is an uncommon error with the system, or something of the sort. But I am quite upset having to chase after the refund that I am entitled to. Not to mention that now I am in another country and I can't call Customer Service as easily. I'm sure a lot of people had a great stay at Best Western, but this was my experience. Also, I was there for business therefor I didn't take into account how close the hotel was to theme parks as it was irrelevant to me.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Halla, Thank you for your review. I do appreciate the comments and we will review your comments with our management staff to insure that we are following up on our promises. I am not sure who the manager is with whom you spoke and I would appreciate you contacting me so that I can insure that your refunds were applied appropriately. It is our goal to provide each of our guest with great customer service along with clean, comfortable and affordable accommodations and I do apologize that we were unable to meet all of our own goals during your stay. I do hope that the next time you are in the area that you will offer us an opportunity of not only providing you with great service but also a perfect room. Sincerely, Bill Jones, CHA General Manager

"Good clean hotel"

4
12/01/2016

A pleasure to stay at this hotel, it is clean, bright, and the hotel staff is very friendly and helpful. The rooms are well fitted, and the beds firm with duvet and not the usual blanket. I had a fantastic sleep there. Easily to recommend. We would use it again when we return

"good hotel"

4
10/01/2016

good hotel, with good location close to universal studio. They have car rental, pool, 3$ laundry, fitness center. only bad thing is that they dont include breakfast. They have reception that sell tickets to universal studios and free shuttle bus.

"Good bang for the buck"

4
10/01/2016

Our visit was a bit marred by some remodeling, but overall very satisfied. Extremely close to Universal Studios theme park with free shuttles to and from...a real plus. Very quiet even though it's right on the main road to Universal.

"Decent Hotel"

4
10/01/2016

I recently stayed at this hotel for a weekend at Disney. It was good. Construction happening but very clear signs. I was in room 221. This is an older hotel and it shows. TVs need to be updated. If you are just sleeping here, it's great. Pros: Great safe location off International Drive Interior room entry Free theme park shuttle, parking and wifi Cons: Older musty smell AC didn't get as cool as it said on unit Thin walls but I did have an adjoining room Breakfast was $7.95 (only BW property I've been to where breakfast wasn't included) In a pinch I would stay here again for just sleeping. If I was vacationing I would probably check out another property.

"AMAZING!!!"

5
10/01/2016

Everything about my stay was enjoyable, except for the pillows, they are the smallest and most uncomfortable pillows i have ever used. The windows are much darker on the exterior than they are on the interior. Plenty of privacy while still achieving that great view of the pool. Extremely close to the parks and one of the more affordable hotel options with that feature. Highly recommend this hotel.

"Universal Trip"

3
08/01/2016

This hotel was good for the price. Clean, close to park and friendly staff. There was maintenance being done at the front entrance, however, the staff was very helpful with providing answers to questions upon request. Room are out dated but the service and number of towels in the room was perfect for a family of four. I will recommend to others.

"Pros and cons"

4
07/01/2016

Cons: Provides free shuttle passes but got stressed to get the shuttle passes every morning. Shuttle bus runs almost one bus per hour... and difficult to get the pass for the time you want... Very weak wifi.... disconnected consistently... Cons: Good location, clean room and good staff....

"Christmas hoilday in the sun"

5
06/01/2016

wonderful hotel we stayed for 12 days ,,we had 2 pool rooms so we just opened door and jumped into a heated pool , (a little noisy at times with shriks of childrens delight ) but it was our choice of rooms ,,kids played basket ball and tennis, ALL THE STAFF INCLUDING CLEANING PEOPLE was VERY FREINDLY ,and OBLIGING ,, I saw 2 different managers walking around checking on things ,,one asked me (at random) if I had any problems with my stay . (none at that time ),,our room smelt a little when you first go in but I think it was years of people running in from the pool and dragging in the clorine smell..my one big problem was that on Christmas morning I would exspect to be woke up at 5AM with a childs delighted of shouts of "" its Christmas day "" not a lound barking dog (it only barked at morning when it needed to go out BUT at 5AM ),,thankfully it only stayed 2 days ,, (and I love dogs ) but I would defenetly recommend this hotel,,,,one other thing ,,it does have a good shuttle service to universal till 8pm ,,by arrangement but after that 3 late night pick up times are on ''first come first served basies (my teens had no problem with that )wet and wild is across the road BUT their pool is so nice we didn't want to go to W/W( and always plenty of chairs and towels ),,i would have liked a shuttle to Disneyworld (even to pay ) but it doesn't go that far so we had to drive our teens in the morning and pick up LATE at NIGHT it would have really been very convenient to get them on a shuttle,,, and cab there is $ 40 each way and xmas morning (because of an incedent in Disney world ) we was in line for an hour so imagen if we had been in a cab ,,all in all yes I would go back ...happy holiday

"Out dated"

3
05/01/2016

Room was outdated, hotel needs updated decor all around. It wasn't too comfortable, beds were not the best.the only good thing about this hotel is that your right by all the attractions and Disney is just a short drive away.

"Great location, bad experience."

2
04/01/2016

We booked it online, it was quick and painless. Location was great, we were arriving late and they offered a 24hr front desk. We got to our room and it was not the king bed standard room we booked. It had 2 twin beds. Went back down with all of our stuff and front desk clerk said they had no king bed rooms available except 1 on the first floor. We went to our new room and it was not ok but it was 2 am and we were too tired to argue. We got a room that was being converted to be accessible for people with a disability. It almost had no furniture except the bed, a nightstand and the TV. The shower had no curtain. To make matters worse at 6am we had people knocking on our door asking at what time we were leaving as they had to finish maintenance work in our room. This happened again at 8am, 9am, 10:30 am until we finally left. Please note water and coffee in room are NOT free and breakfast is not included.

"Christmas Vacay in Orlando"

5
03/01/2016

Our trip started well from the moment we walked into the hotel!! The receptionist, Dianna, was the best! She made sure we were well accommodated and gave us all the info needed to make a trip easier! We stayed on the 8th floor with a great view of Wet n' Wild and the Orlando Eye! Everyone was helpful and the hotel was well maintained! I'll definitely stay there again!

"CAUTION!! Hidden fees!"

2
01/01/2016

This is just an ok hotel. When we walked into our room there was some bottled water with a note. I thought how nice, complementary water.....NOPE it's avaiable for you to purchase for a small fee of $2.95 plus tax! The beds were hard. They tack on a hidden "service" fee of $4.50 per day for ridiculous things such as self parking, "free" WiFi, and use of hotel amenities.....like the pool...After the second use of the TV it stopped working and I cannot get ahold of the front desk to send someone to fix it. The location was very good though. Close to everything. That was probably the only thing I was happy about at this hotel. If I come to Orlando again however I will not be staying here. I have stayed in lower end hotel chains and had better overall satisfaction. I would rather spend more money up front then be blindsided by hidden added extra charges.

"Value for Money higher than a 5 star"

5
30/12/2015

Its a value for money & comfortable hotel in every sense. Stayed here for 3 nights. Room amenities & maintenance was good with comfortable beds. But i think they need to little bit work on smell of the room to make it more fresher.Room had Coffee machine and good coffee assortment to chose from, Mini fridge, microwave, free wifi, TV (though remote was working properly) & toiletries. Ice & Soda vending machines are on each floor.I found the reception staff to be really helpful and polite. They explained entire layout of place and gave helpful tips to travel. They helped me with print outs many times. They have a small bar & dining place on ground level, but i did not try it. There is a small grocery kind of shop too from where one can pick snacks & fresh sandwiches. i got custom made sandwiches few times & they were good! Hotel is around 15-18mins away Magic kingdom & around 20mins from airport.

"welcome"

3
30/12/2015

peoples are friendly, love to stay, very close to i-hop, water park and other name brand hotels; hotel has enterprise car rental on its property. has swimming pool, room has two full size bed, not queen size, view from the hotel from the room is awesome

"PEST control issue"

1
29/12/2015

Service are good. Food are good. Location is good as well. However they have pest control issues. I got serious bug bites during my stay. Those rashes on my leg make me cannot even walk with long pants now. I saw a lot of bugs after I move in but I didn't know they bite since I don't recognize them. Indeed I first thought it might be my allergy until I met with my doctor today. She is very sure they are bug bites. Now after some research, I think those bugs might be flea. I have videos and pictures captured.

"Great stay"

5
29/12/2015

We had an excellent time at the hotel. Breakfast was nice, good selection. We used the pool and the hot tub which was fun! Staff was helpful and friendly. Great location, super close to the popular attractions. Rooms were clean. I highly recommend this hotel.

"great price; very clean and comfortable"

5
29/12/2015

I was very surprised as to the accomodations considering the price we were paying. This definitely felt up to par with some of my other favorite hotels, like Hampton Inn. I'd definitely recommend it, especially for families looking for "cheaper" accomodations while visiting the orlando sites. Note: Couldn't stand waiting for the "free" shuttles. We decided on a taxi. It's better to call your own than let the hotel call you one. They have a flat rate or $10, where as a normal taxi to Universal was closer to $6.

"Worst Check In Experience"

1
28/12/2015

We called to confirm our reservation with hotel since we would be in late. No problem they said. We arrive and we did not get the room we reserved. Had to argue for an hour at 1AM IN THE MORNING to finally get a room. We did not get in the room until 2AM. Absolutely stressful and ridiculous.

"see for yourself"

5
28/12/2015

decided to try it after my stay in summer in ohio. location was fantastic staff were amazing rooms very clean all for a fair price. i usally stay in very nice resorts, but for the price give this place a try in orlando you will be happy

"Nice stay with cheap price"

4
20/12/2015

Overall, it is pretty good. The shuttle to the theme parks are one per hour and if you missed one, you have to wait another hour. Also there are limited seats on the shuttle, I have to wait for the next one due to no seats available. It is a bit annoying, especially you are trying to arrive the park early in the morning.

"Very Nice Weekend Get Away"

4
20/12/2015

I got the hotel at a discount so I'm not sure about their regular price. I was disappointed that they did not have very complimentary options. The breakfast was 25 dollars for pancakes and sausage but the hotel itself was very clean and in a popular location.

"Wonderful home away from home"

5
14/12/2015

A lovely home to visit when on holidays. Rooms are very clean, and very well appointed. I had an excellent view on the 8th floor over looking the beautiful pool. Very quiet too! Each and every staff member treated me as if I were a guest in their own home. All were pleasant, polite, friendly, sincere and engaging in conversation. I only wish the internet was a little more stable. But that was just an inconvenience during two Skype calls. Other than that, the free WiFi works throughout the property. Location? Easy in and out access, and close to everything! Excellent value. Enjoy your visit!

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Geust, Thank you for taking the time to review our hotel. I do appreciate that you enjoyed your stay with us and that our staff made you feel like we were a "Home away from Home"! I will make sure that I read your comments to all of our staff at our next staff meeting. We hope to see you again soon! Sincerely, Bill Jones, CHA General Manager

"excellent"

5
14/12/2015

excellent visit enjoyable clean , well trained staff, good internet best location , i liked this trip and o advice to visit this one in florida .. nothing more to say but i have to fill 200 characters here so thanks and good bye

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Thank you for reviewing our hotel! I was pleased to read that you enjoyed your stay with us and that our staff was well trained and our rooms were clean. We hope to see you again in the near future. Sincerely, Bill Jones, CHA General Manager

"Excellent Stay"

5
14/12/2015

Great place to stay in Orlando. Not far from any Disney Park, right down the street from Universal, and not far to Sea World. Very nice hotel with a large pool and basketball court. They have added a convenience store inside since the last time that I stayed there.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Deborah, Thank you for taking the time to review our hotel after your recent stay with us. I was glad to read that you enjoyed your stay and that you were able to take advantage of our large pool and basketball court! Our location is perfect for our guests to be able to take advantage of all their is to do in Orlando! Sincerely, Bill Jones, CHA General Manager

"Staff great! Property NOT!"

2
13/12/2015

I booked this hotel through priceline for three nights, My boyfriend was playing a golf tournament at Disney. I chose b/c they are pet friendly at $20 a night, The first night I was placed in a 1st floor room next to the door, which was great for the dogs. We tried to go to bed early, but the walls were very thin and you could hear every door slamming even with a fan running and ear plugs. The next night around 9pm the ceiling above the bath tub started to bulge and leak water. We then had to move our things to the 3rd floor. The room on the 3rd floor smelled of listerine and mold. I was never offered any compensation for my inconvenience. I had to ask..which they did give me free breakfast. Oh and there is a great view in 309 out the window...a dead anhinga bird on roof. Oh and they tell you WIFI is free, but you get charged a mysterious "resort fee" that includes wifi. Besides the hotel, the staff is very helpful and friendly. There is also sidewalks everywhere to walk your dog.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review of our hotel. I was pleased to read that our staff was great but do apologize for the issues you had with your room. I will review your comments with our staff and hope that we will have an opportunity in the future of providing you with not just great service but quality accommodations as well. Please do not hesitate to contact me directly should your travels bring you back to the Orlando area. Sincerely, Bill Jones, CHA General Manager

"nice hotel off the beaten path"

4
13/12/2015

Great hotel for the price, staff is very helpful. Breakfast was ok, but should have either been included in the price like many of the hotels do in the area, or should have been no more than five dollars.

Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review
Thank you for your review of our hotel after your recent stay with us. I appreciate that you found us to be a "great hotel for the price" and that you enjoyed your stay with us. We are a full service hotel that offers a full American breakfast buffet that is not typical of other hotels in the area. Our buffet cost is $9.95 but can be purchased for $7.95 in advance. Again, thank you for your review an we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

"Very centrally located"

4
09/12/2015

Close to the Attractions, restaurants and shops. the service staff excellent and friendly. I had trouble with the TV but was promptly fixed. the restaurant food very delicious. I recommend drink a margarita prepared by the bartender Kevin. the room and all hotel area very clean.the hotel is not new so it needs some updating but overall I consider it a super place to stay. I will be come back again!

"Between Seaworld and Universal"

5
06/12/2015

We stayed here when doing the Christmas shows at Seaworld one day and Universal the next! The location was perfect. I had a promotional gift card from Best Western that said to present upon check in. The young man that checked me in told me I had to present it when I checked out. That then meant I could not do a quick check out. Our room was clean, comfortable, and quiet! We even had towel swans which was a nice touch. When I went to check out Rita was very helpful in applying my gift card. She apologized that it had not been taken the night before. She was very friendly. It is disappointing that they did not have a free breakfast like most Best Westerns but I would stay again.

"Great place to stay when visiting Universal"

5
30/11/2015

Great value. Super friendly staff. Night manager was helpful. Room was clean. Location was ideal for visiting Universal. The shuttle made transportation so easy. On site restaurant was great after a day at Universal. We will definitely come back here.

"Great hotel"

5
30/11/2015

Our first trip to universal. We worried about not staying on site however the location is key. Just minutes away from universal. Twenty minute ride from airport. Staff was pleasant and helpful. Clean room. We will definitely stay here again. We were pleasantly surprise.

"GREAT value for $$$"

5
30/11/2015

The customer service at this hotel is wonderful! Everyone is so welcoming and helpful. The breakfast is fantastic and so much more that expected. The rooms are VERY clean and the view from our room was of Universal and Wet N Wild. This hotel is only 1 mile from Universal and offers a free shuttle. The only thing is that the beds are double beds and we are used to a king. However, for the price, we managed with a smaller bed. Don't be shy about booking this hotel! It is a GREAT value!!!

"Great family stay!"

5
24/11/2015

So as my family decide to go to Halloween Horror Nights 25 for mid OCT. I wanted to take the chance to use my BW EP rate. and stay with my family the night of our trip that way we can relax and enjoy HHN 25 without having to worry about driving back home the same night... This hotel had everything I need and then some honestly. the room was great! The staff was quick and awesome with service. Breakfast was amazing. And the Bonus about the place was the game room down stairs was great to me and my brother it honestly brought us back to our child hood while we waited for the shuttle to the park which leads me to my next great thing about the place was the free shuttle to the park. even though the shuttle doesn't run during the closing hours of the park... still it was awesome. This fellow Best Western pass my scale. I would love to come back next year during HHN again.

"Family ttio"

4
23/11/2015

This hotel is very good with good facilities. The hotel room is very big and has a lot of comfort. The front desk is also gentle and well informed. The breakfast is typical for the country but not sophisticated. There are many places to eat out nearby.

"You get what you pay for"

3
20/11/2015

We stayed at this hotel for one reason only. The price. We booked via Expedia and got a clean room in a well situated location near to Universal studios and International Drive It's not the best hotel by any means but neither is it the worst Plus points are the free shuttle to the two universal parks which will save you the hassle of driving and the $20 daily parking fee We got reduced price entry for sitting through a 2 hour timeshare presentation organised by a man sat in guest services. Beware if you do the same because despite reassurances that this is not a hard sell. It is!! Be resolute however and you will get discounted tickets The hotel reception is ok the staff seemed quite curt but that's ok they probably have to deal with difficult customers Amenities in the room include microwave TV soaps iron and a fridge It's not luxury but your not paying for that

"Best place to stay regardless of cost"

5
20/11/2015

This Best Western is hands down the best value for your money. Great location, super friendly staff, extra clean rooms, and a nice restaurant in house with great food. Look no where else. Book today and stop trying to find a better place at a better price. You won't be disappointed.

"First Orlando Trip "

5
20/11/2015

Great location. Great customer service front desk rep was really handsome. Room was great for the weekend, microwave and refrigerator in the room, store and restaurant in the hotel. I will come back here. Close to restaurants, clubs, and shopping. Right off the interstate. One hour complimentary late check out.

"pretty good"

4
18/11/2015

nice place, nice staff, helpfull, did not run into any kind of problem during a 9 nights stay, would recommand to anyone visiting Olrlando area, not too expensive. Breakfast buffet is average, but that's the only thing I would say about this place.

"Decent hotel"

4
17/11/2015

Stayed here simply as a stop over. Great staff, clean room, nice place. You do have to drive to the attractions and restaurants at Orlando on international Blvd though, it's probably a bit too far to walk. Other than that I would recommend.

"needs updating"

2
15/11/2015

First room had unacceptable odor. Second room a/c did not work. Shortened our stay from 2 nights to one. Flyers lay on floor and in doorway to room for pizza delivery places. making the hallways look trashy. Beer glasses dirty in bar.

"Nice hotel"

5
15/11/2015

I had never stayed at this location as we were trying to stay closer to University of Central Florida. Since we were using points, I only had enough for this hotel site, but I have to say it was a pleasant, comfortable and nice place to stay. The employees were all very friendly and the area was great!

"Honeymoon disaster (universal vacation)"

1
12/11/2015

We stayed at this hotel because of the rating and booking from the universal agent at universal studios. They said that this was a great location from the universal park which it was but the room was supposed to be a beautiful suite. Much to my fiancé eyes and mine we were very decieved upon the room. We get into our room which we payed an expensive price for and the bed is against the wall and the tv is about 30 feet from our bed. We werent able to turn on the tv , nore change channels beeying at the distance we were at. To our right hand side , we had a huge space which could fit a pool but was just left empty and wires running through the wall.Very unprofessional and not welcoming, we had no windows inside our room and felt as if we were staying in a cage. Our bathroom door opened so wide that it would allow more than one person at a time to either shower or brush their teeth. Overall price and satisfaction i would go some other place else. Here are the pictures to prove it, enjoy.

"exceptional hotel"

5
09/11/2015

all the staff were very helpfully, nice lobby, nice pool, the room were very clean with a nice decoration and gerat room service big parking lot and this hotel has a very good location closer to many restaurant and closer to main highway and one of the most importal street in orlando (international drive) I recomend this hotel to any person to wants affordable time in orlando with a reasonable room price

"high seas rally"

4
06/11/2015

the room was great very nice the staff was good but I was upset that I had to pay extra for breakfast and parking I don't think I ever had to pay for that ,and they said it was only 7.95 if you pay in advance if not it would be 9.95 ,I kept waking up the a/c was noisy when it kicked on

"A Good Option"