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Best Western Orlando Gateway Hotel, Orlando

7299 Universal Boulevard, 32819-8353, Orlando, United States - See on a map
Best Western Orlando Gateway Hotel - Exterior The Best Western Orlando Gateway Hotel is ideally located in the center of Orlando. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort™, SeaWorld® and the Disney® Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios Florida™, the Universal’s Island of Adventure™ theme park and Universal’s Volcano Bay™ water theme park. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO® and free high-speed internet access. Hotel guests will find great dining on-site at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The Best Western Orlando Gateway Hotel also features a fitness center, guest laundry and a half basketball court. Guests staying at the Best Western Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney® Resort and Theme Parks, SeaWorld®, Discovery Cove®, Disney's the Wide World of Sports and Dr. Phillips Center for the Performing Arts. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martin Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away. The Best Western Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! Enjoy your stay.

Best Western

Orlando Gateway Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 3859 guest reviews
NOTE ISSUED
Excellent
1534
Very Good
1381
Average
600
Poor
195
Terrible
149
REFER TO NOTICE
Business Business
243
Couples Couples
986
Family Family
1711
Friends getaway Friends getaway
405
Solo travel Solo travel
163
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Western Orlando Gateway Hotel"

5
User 18/05/2022

Check-in was amazing. Luciana left me speechless, she went above and beyond to ensure I had a great stay. I was greeted promptly, quick check-in, and given a welcome gift as a thank you for being a member. Luciana then called me in my room to ensure I was happy with the room and let me know if I needed anything during my stay she was more than happy to assist. The towels were folded in all sorts of amazing ways. The room was clean, amazing view of lake and Volcano Bay Water Park. I received an excellent value for my dollar, and amazing service. Thank you to the Best Western staff for all their hard work.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"relaxing stay"

5
User 16/05/2022

Best Western Orlando Gateway, top place to stay in Orlando, staff are courteous and attentive to your need,,especially Emmanuel and Luciana, they provide us of our needs, always with a big smile, they always greet you and always ready to help you and make your stay comfortable.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Best western affordable"

5
User 16/05/2022

Luciane made it very quick for us. She greeted us, took care of all purchases, and directed us to our room within 5 minutes. She also gifted our party with an upgrade to a room with a beautiful view, free of charge.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Beautiful motel, awesome staff"

5
User 16/05/2022

We had reservations at a motel around the corner from here and the place was so dirty and gross. We couldnt stay there. I found the best western online, so we drove over and Emmanuel helped check us in and even upgraded our room. He gave us the same price for the room that I saw online. I couldnt be happier! Beautiful accommodations. Awesome customer service! Will definitely be back when we are in the area again!! The room was beautiful and clean, the staff was helpful and friendly. This motel was the highlight of the trip for me!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Great stay!"

5
Marija P, Spring Grove, Illinois 16/05/2022

I needed a hotel for a work trip to Disney and I've always had a good experience with Best Western hotels, so I decided to book a stay. From the location, to the exceptionally nice staff, to the beautiful room with a view, I couldn't be more pleased. I'll definitely stay again if I find myself in the area!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Luciana and housekeeping"

5
User 12/05/2022

Amazing service at the front desk by luciana, she went above and beyond and met more than just expectations. Housekeeping was also amazing cleaning everyday as usual and extra touches making swans with the towels

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Lucian are Emmanuel"

5
User 12/05/2022

Had a great experience at this hotel. Front desk staff was very friendly and professional I will definitely come back thank you for everything Luciana e Emanuel you are the best thankssssssssdddddd luck me to have youguys

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Wonderful facility"

5
jakemg7, Aurora, Colorado 11/05/2022

Clean front entrance and lobby. Desk clerk during checkin was exceptional. Room was fresh and clean. Restaurant and bar areas were clean and food was delicious and drinks were good. I'll be happy to stay here again if I ever get back to this area.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"The Queen will see you!"

5
User 11/05/2022

I have stayed for about 8-9 days. Upon arrival, Luciana made me feel more than Welcome. The courtesy, consideration and Caring she displays are incredible. And if you have ever watched Queen of the South, you will see she resembles Camilla, a beautiful woman with a touch of Bad*SS that is friendly, charming, and gets the job done. And she has a sidekick, Fabi, that is learning from the best! Truly, you will not be disappointed in the service they provide, and while you're at the front desk, look up Queen of the South,Camila and you will see the resemblance, and be lucky enough to experience being taken care of by one of the finest ladies to wait on you anywhere!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Always a pleasant stay"

5
User 11/05/2022

I've been here multiple times and it's always been a good experience. I come here when I'm staying in Orlando for work. Right near i4 so getting to work is easy. Luciana at the front desk is always wonderful. This would be my 4th stay in the last few months and each time i interact with her it's always pleasant. I have no complaints.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"A decent place to sleep and shower"

3
BRN2TVL, Hattiesburg, Mississippi 29/04/2022

This was a decent Best Western. You can tell that they have put in some updates, but they didn't update everything. There are parts that still look quite dated. The staff seemed friendly enough, but they were open about fishing for good reviews. The room was straightened, and seemed to be cleaned. However, due to their new practices, we aren't sure if it was sanitized between guests. We had plenty of towels. Unfortunately, a couple of them still had some hairs (either human or from a weave) on them, and one had stain of some kind. The shower fixtures were not included in the update, and the water temp took some practice to get right. Normally, water starts cold and you have to wait on the hot water. This one defaults to hot, and you have to wait on the cold water. Once, you figure that out, you can have a decent shower. Overall, this is a good choice for the price. Just don't have high quality expectations. It's a place to sleep and shower.

"Amazing front desk personnel!"

5
User 27/04/2022

While my stay may have been short, it was definitely worth it. The service here performed by Cliver and the front desk director Jherusa was awesome. Not only did they act swiftly to rectify a problem that arose during my stay, They did it with a smile; Truly embodying the best western experience. I even received a courtesy upgrade! My only gripe is that best western, as a company, needs to invest more into their building renovations.

"We loved Rachel!"

5
User 27/04/2022

The entire hotel was very nice, but Rachel at breakfast definitely made the experience feel like I was at home, or better yet moms house. From the minute we walked into breakfast she was at our beck and call. Attending to my little one who was kind of being a picky eater that morning. She was really awesome!

"Wonderful stay in Best Western"

5
Sara S, Cancun, Mexico 27/04/2022

Great service. Front desk staff Luciana is amazing and friendly and made me feel welcome great service she is the best atendent that I ever saw! Thanks so much Luciana you are the best !!! The rest of the hotel is good for this category. Room is clean and comfortable.

"Location, staff and service make this hotel great!"

5
Bonnie S, Jacksonville, Florida 25/04/2022

First off - you can't beat the location. Only 5 minutes to Universal, and the rooms facing the water give you a great view. Second - the staff. Everyone was so incredibly nice and helpful - you can tell they want to be there and make your stay great. Luciana was wonderful at check in. She upgraded our room to give us a gorgeous view on the top floor at no extra cost! Yes, the hotel is old, but you can tell they try their best to renovate certain areas and keep it fully cleaned. I loved that there was no carpet in our room, as sometimes that bothers my allergies. The bed was super comfy, and even though they don't do daily cleaning service, they take out the trash and give you new towels daily. We are all about breakfast, so we added that to our daily rate (wish it wasn't an extra cost, but I understand the world these days). The breakfast staff was so nice and attentive - they had a pretty good selection, but it was the same daily buffet - would've been nice to have a change up, but again - I understand supply issues. They kindly made my boyfriend an omelet daily - all we had to do was ask! The rates were pretty high for this caliber of hotel, but it is a busy season with everything going up. Overall it was worth the stay.

"Warmest welcome!"

5
User 22/04/2022

Front desk staff welcomed us with the warmest reception. Luciana was cordial, courteous and very helpful. She treated us like royalty and provided us with useful information. The room was neat and clean, with a nice view. The hotel is strategically located and is in overall good condition. A renovation would make it perfect.

"Great overall experience for my Family"

4
User 22/04/2022

Great location, close to universal studio, about 5mins, shuttle bus available as well! Very clean rooms with fridge and microwave, venting machine and ice maker at the floor and very friendly staff, thanks to Cliver for his professional check in support.

"Terrible customer service"

1
bouchardian24, Jacksonville, Florida 21/04/2022

Was given the incorrect dates on my reservation and when I asked to switch said dates I was told nothing could be done for me and after being transferred 3 times and speaking with corporate I was met with nothing positive. Used this location many times and never had an issue but the customer service did not want to help me and in the end I was charged $100 and received nothing. I was asked to book again but cannot do that as that would be paying twice for the same service. There was availability at the time of the dispute. Disappointed.

"Check in"

5
User 21/04/2022

Luciana was very great and made our check in experience easy an fast after a long trip. Very happy to be here. Me an my family are very welcome an comfy here. The best work! Thank you Luciana for the warm welcome!

"Day Trip"

3
User 21/04/2022

Nicer rooms are overlooking the bay, so request those rooms unless you want to look at parking lot....However parking is on-site at no additional cost. Breakfast in the lobby was delicious. Quick 5 minutes ride to Universal Studios

"Family Vacation 2022"

5
User 15/04/2022

This is our first time staying at Best Western Orlando Gateway and we had a great experience. Every staff member we came in contact with was kind and the check in process was quick and easy. Daily we visited the deli for snacks and milkshakes and we were served by Rachael most days. She was always so friendly and had a smile on her face. This hotel had a great to the parks as well as many shopping and meal options. I highly recommend this hotel for the location and always helpful and kind employees.

"Very gross, smells like mildew"

1
Elizabeth K, Southwest Ranches, Florida 15/04/2022

Came here for one night and couldn't bear to stay any longer. The hallways and room smelled like mildew like they have a mold problem. The room was dirty with crumbs on the carpet and in the cracks. The paint was peeling off the walls in the bathroom like someone had been keeping their dog inside. The handicap handle bar in the shower was loose and could be a serious hazard for someone who truly needs it. Horrible experience. Would not recommend under any circumstances.

"Best Western Gateway Orlando"

5
User 15/04/2022

Luciana, checked us in as we arrived. She was very helpful and nice. We overall enjoyed our stay. However, I don't recommend using the shuttle service. They didn't have anyone there to help you reserve a shuttle at time they where suppose to be then we where told to get on shuttle and scan the code and reserve that way. Well I was able to reserve going but it wouldn't allow me to reserve it back. I called hotel they gave me the number to the shuttle and he said I'll call and tell him you will be on 9 shuttle back and stated he couldn't send me an email to confirm that I should have called earlier it was only 330 when I called for the 9pm shuttle. The man who was driving the shuttle was rude he said do you have confirmation to be on this shuttle and I started to explain he said no I ask you a question. I stated I was trying to answer him and he said no I ask you a question it is a yes or no question. He said I'll just leave y'all here. I have a 6 and 7 yr and my husband with me. I stepped on the bus and said I'm trying to explain to you the situation. Finally he listen some what and stated he take us because of the kids. Then he drove past our hotel becuase he was on wrong side of road to stop. And take others to there hotels. Then asked my husband which hotel we where at again and he told him and he said I have dropped 2 people off there already and he didn't. He just drove by it. He was also rude to another lady. So if you stay here. I'd find another way to the park.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for your positive review of our hotel and the friendliness of Luciana! She is truly a gem. As for the shuttle service, our hotel does not own nor operate this service. So, we have forwarded your review to the company for review and to take the necessary actions against the shuttle driver. That behavior is a negative impact on our guests and simply is unacceptable. Our sincere apologies for that inconvenience.

"Excellent hotel"

5
User 14/04/2022

Very good service! Luciana help us in a way that we didn't hace to ask anything! Excellent room, excellent food from sharky & jack's bar and grill. The personal was very supportive all the time. Can't wait to come back!!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Okay for the price"

3
prettigirls1908, Braselton, Georgia 10/04/2022

The outside of the hotel is very nice. The rooms are somewhat dated. The closet door in our room was completely off the henges and the bathroom was super small. Walls are extremely thin. We were awaken by our neighbors at 7AM blasting music. Front desk was very nice upon checking in. Did not like the timeshare people or whatever they were that approach you as soon as you check in. However, for the price, I guess I can't complain.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway Hotel. We would like to apologize on behalf of the inconsiderate neighbor who chose not to worry about possibly causing a disturbance to those around them. We hope you will consider staying with us again.

"SUCH great service!!!"

5
jsdickey, Lebanon, Illinois 07/04/2022

What a fun face to meet when checking in at the end of a long day of travel. Luciana went above and beyond to not only check us in but also answered all of our questions. Will highly recommend- thank you :)

"Best western review Orlando FL"

5
User 07/04/2022

Hotel needs a little bit more work but a ok stay, gym needs to be fix a little, broke cables can really injure people. Should be FREE breakfast including not $13 but staffs are friendly. Love the energy and attitude of Luciana up front staff like are a MUST to keep at your business! She's actually the reason I'm giving 5 instead of 4 stars!

"Guest"

5
User 06/04/2022

I had a great experience at Best Wester Universal Blvd. Every staff member I encountered, were delightful and eager to help, specially Luciana from the check-in, who offered us a great room and made our stay even more enjoyable. The view to the lake is amazing. I highly recommend this hotel for anyone visiting Orlando.

"Orlando Stay"

5
danelle0777, Cheyenne, Wyoming 04/04/2022

Took my family on vacation for spring break and have got to say I was very impressed by the service and amenities of this hotel. It was very kid friendly and clean. The staff was friendly as we requested additional services. Luciana checked us in and was very welcoming and a huge blessing to my family. I would recommend this hotel to traveling families visiting Disney, Orlando or Sea World. Great location surrounded by lots of things to do.

"Best western Orlando"

5
User 02/04/2022

Luciana helped us check in and was extremely informative and welcoming! She made us feel very comfortable staying here and made sure we were well accommodated for our visit. Our room was very clean and we are loving our stay thus far!!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Excellent consumer service"

5
User 01/04/2022

Luciana had excellent customer service . She treated us w kindness and respect and went beyond her expectations. People like that make me want to come back to hotels like this, I felt like I belonged . Thank you Luciana

"Jherusa deserves a raise!"

5
User 01/04/2022

This lady was an incredible help, filled with threat hospitality. Me and my family travels throughout the year to multiple hotels/resorts and this is by far our first time ever receiving this much help with kindness and urgency and plenty of smiles. It is quite hard to run into management and front desk help that was ever this easy to work with. When I say that you have a gem on your hands with Jherusa and Christian working for you guys it is important to keep them, and keep them financially happy/content with all of what's going on with inflation. And for them to be this genuinely kind and helpful says a lot how they value this company, and people! Jherusa needs and deserves $10 raise with $2000 bonus and Christian $5 raise and also $1500 raise. Please take care of your employees here they are truly amazing!

"Road-trip"

5
User 31/03/2022

Luciana was very helpful. We checking in early and she make sure the room was ready to go. She laying out details of the theme park everything is going smooth. We ended up got a very recent room location.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Luciana was great!!!"

5
User 30/03/2022

I had the opportunity to meet Luciana while checking in. She was very pleasant, professional and friendly! She made sure I had all of my accommodations met. Thank you for being so kind!! She made sure to cover all of the information I may have needed while staying in town. Thank you for going above and beyond Luciana!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Amazing customer service"

5
User 30/03/2022

Luciana was amazing and helped me out a lot with my reservation she is so kind and friendly I definitely recommended staying at this resort and having her help you with any needs that you have. Thank you so much for your help and amazing customer service

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Beautiful hotel views; friendly, helpful staff"

5
User 25/03/2022

We stopped here overnight and the front desk staff were incredibly nice and friendly. Luciana was funny and kind enough to upgrade our room for us with no charge. The room is well decorated and we have a beautiful view of the pool and the surrounding hotels. Highly recommend.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Best Hotel Stay"

5
User 24/03/2022

Luciana at check in was great! Anything we needed she took care of us with a smile! Definitely recommend this hotel again just because of the great service we received from Luciana. We booked with this hotel before but this is by far the best experience we have ever had thanks to Luciana ❤️❤️

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Luciana took care of us"

5
User 24/03/2022

Luciana showed us great hospitality, made us feel welcomed, and made our stay an everlasting memory. She gave us the best room In the house and told us abouts all the activities orlando has to offer. Thank you very much

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Luciana front desk"

5
User 24/03/2022

Luciana was very well to me she had great service at the front desk. She was very nice and respectful and made sure I understand everything to its fullest extent. As well as, the line was short and she made sure we was taken care of. Great visit.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Very good front desk luciana gave great service"

5
User 24/03/2022

luciana was very helpful and great customer service great timing and was very informative. The line was short and we were taken care of. we were staying for 4 nights and the hotel is great. the quality of room was great as well

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Clean, convenient, efficient"

4
GILORI, Bristow, Virginia 17/03/2022

This hotel is like the "Little Resort That Could". It is a Native American owned facility that appears to have been built in the 70's or 80's. The age is only reflected in the design. The property is clean, current, and everything seems to work. There is ample parking and the location is convenient to Universal Studios and Orlando's smaller attractions like the Orlando Wheel and individual rides like a slingshot and needle drop. The Staff: I only interacted with one individual. Luciana greeted me when I checked in and was very friendly and efficient. When my door lock gave me some challenges she was responsive and assistive. The room was refreshed with towels and the housekeeping staff seemed to be non-intrusive. The room: My room overlooked a small pond across Universal Blvd and the parking lot. It is a nice view but not one you sit and gaze at for hours. The room was clean and orderly, furniture seemed up to date, possibly new. The exception was the lounge chair which if new was stained. Probably needs to be replaced. Bed was comfortable with several squishy square pillows, sheets and duvet. I like a firm bed so it suited me just fine. There were plenty of towels, the bathroom was a good size, and the shower warm with water delivered under good pressure. Internet was speedy and easy to access by WiFi. Heat and Air was delivered by a fan-coil unit controlled on the unit under the window, Amenities: Pool, activity court, restaurant/bar, coffee shop and deli/pizza, ticket counter for the Orlando Parks focused on Universal. There did not appear to be a bell-hop, there was no valet service. I did not see a gym but I suspect there is one, and it is likely a decent one. The pool looked good with plenty of lounge chairs and shaded areas. Food: I grabbed a hearty breakfast sandwich and coffee each of my three mornings ($12) from the pizza deli. Great service and a good sandwich with predictable coffee. Had dinner at the restaurant bar twice. Cold beer (decent selection) and the menu was what you'd expect at a hotel bar. Service was great, bar food was good, not spectacular. Overall this is a good location to stay where there are things to do, friendly staff. There were A LOT of families with children. My stay was during spring break and the hotel was not crowded but full. There were few young adults on party break. I was here for one of Orlando's largest conferences. The room rate was very affordable and I suspect that makes it attractive for families as well. I'd call it a good affordable way to stay in Orlando that is close to the parks with conveniences that keep it fun.

"Front Desk Personnel"

5
User 17/03/2022

All the front desk personnel were so nice and helpful. Luciana was great. She went out of her way to help us. The fitness room needs better maintenance because some of the machines were in need of repair.

"Best western Orlando gateway"

5
User 16/03/2022

Lucana was amazing ! As newlyweds she upgraded our hotel room she is the sweetest Brazilian person I have ever met in my life . Best western is a great hotel to stay at especially that it is close to universal studios

"Great hotel and amazing staff!!"

5
User 16/03/2022

This hotel is a great stay especially if you are visiting the parks. Luciana was wonderful whenever we arrived, she helped check us in and was very helpful and friendly and made sure we had everything we needed and more, I definitely would stay here again.

"good place"

5
priscillaravvv, Miami, Florida 14/03/2022

ive stayed here 2 times because i was going to universal and it was a good deal for a good price both times, the park was a 5 minute drive from the hotel the hotel staff were very nice and accommodating they even let me check in early the room was very nice and clean i do recommend staying here if you wanna save a bit more and if you are going to universal

"Best western Orlando getaway review."

5
User 10/03/2022

A very welcoming environment especially Luciana helping me check in and answer all of my question about the hotel and it's services. Very clean and good looking place. Nothing but clean and good service.

"Staff from best western orlando gateway"

5
User 10/03/2022

Me and my family went on a trip to orlando. Being our first trip, we weren't familiar with anything. We almost got ripped off with a cab, but Diana from the resort was amazing helping us. We were able to have a safe cab thanks to her. She called us our cab and made sure it was the right one. We'll never be able to thank her enough for what she have done. Thank you again and be safe with cabs in orlando; never accept a cab from someone offering one to you.

"Super Friendly staff but too old"

3
atebet2022, Curitiba, PR 10/03/2022

The room I got smells very bad, the hotel night was very cheap but then I had to use an expensive cologne to make up for the terrible smell and it would be much easier to simply stay at a higher priced and newer hotel

"Good experience and support"

5
RenanValadares, Belo Horizonte, MG 09/03/2022

Our experience with BW Gateway was very positive! the room was clean, the service fast and efficient. The issues we had were quickly resolved by the BW team. I especially thank Luciana at the reception and Roan (Manager) who gave us all positive assistance. I will be staying at the BW again.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Lucana"

5
Curious35752253709, Cleveland, Ohio 09/03/2022

Over the top customer service! Amazing lady always is going out of her way for everyone super sweet and understanding and she is always working around and off the clock To make sure that me and my family were comfortable and that everything was perfect for us

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Great location"

5
User 04/03/2022

Second time staying here and I just had another great experience. I'm very satisfied with the service, specially because at this time Luciana, the receptionist, made me feel home from the second one. She makes you feel special and welcomed with excellence! I'll be back for sure!

"Nice Stay"

5
User 04/03/2022

Five stars for Luciana. Her happiness rubs off on you upon check in. The customer service service definitely exceeds expectations. The location of the hotel is great. The rooms are clean and nice. Great value for the money

"Best Western"

5
User 03/03/2022

I travel for work and was pleasantly surprised by how nice and helpful the staff was. Luciana at the front desk helped me and exceeded my expectations! Excellent customer service and I even ended up getting an upgraded room! Thank you very much!

"Great customer service"

5
User 01/03/2022

Ms Anpavia at check in was extremely friendly and helpful. She made check in seamless and fun! The pool staff were also extremely friendly and kind! I haven't experienced such wonderful customer service in a long time! Give these workers a raise! Because of them I'll be back!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

"Excellent Service on my way to a cruise."

5
DonzieJ, Atlanta, Georgia 24/02/2022

I needed a reasonably priced hotel in Orlando and decided on The BW Orlando Gateway because of the reviews. And I was delightfully surprised at the professionalism and authentic charm of the staff especially Emmanuel and Vini. I arrived late at night after a 7 hour drive and only two hours of sleep the previous night. The gentleman helped me with my back-braking heavy luggage, told me about ) a great place to eat and even managed a good conversation about my trip to Brazil. The hotel was very clean, had a pretty good bodega/snack bar and the rooms were large and fresh. Also, thanks to the two guys working at the tour desk. Ill stay here again.

"It's my birthday !!!"

5
User 24/02/2022

Thanks to Jherusa for the great service !! She's awesome ! Our check-in process was very convenient & Everyone was very nice. Service was a 10/10 and i will Be returning for future trips. Thanks You guys

"Pleased"

5
User 24/02/2022

Great value! The comfortable sleep, pool, hot tub and location all build up the value for the price! Staff is friendly. My only complaint I would say is the cost of some things at the deli we're pretty outrageous! Otherwise, great place to stay alone, accompanied or as a family/group. Diana at the front desk provides exceptional service!

"Great Hotel. Great Staff."

5
User 23/02/2022

Receptionist Emmanuel was super friendly and share with us all the information we have to know about hotel amenities, services and locations around it. The hotel was beyond my expectation. Awesome hot tub.

"Management's lack of integrity allowing foul mouthed adjoining room occupants to scream at their children ruined my stay"

1
User 23/02/2022

The worst hotel experience I've ever had. Stayed here three nights, completely comfortable and happy on our final night- one we had to ask housekeeping to come 3 times, the popcorn ceiling was falling off everywhere on the floor and was getting all over. So we asked them to please come and just sweep up a bit for us. They finally did 5 hours and 3 phone calls later. Next, after a great night out we returned to our room- adjoined with another to find extremely loud and biligerate people next door. The final straw was the assuming the "mother" screaming foul language at a very young child.i knocked three times on our adjoining door- to remind them others are present, and in return I got someone banging on my door cursing and calling me names. We asked the front desk twice with phone calls to simply switch our rooms. No security needed, just not comfortable please move us. Next thing I know the manager and security are at my door to tell me that they spoke with her and denies any if the negativity happening- I asked the manager come inside for five minutes and just listen and he completely snubbed me and my account of what happened. We immediately packed up and left the hotel. While packing we heard nothing but yelling and cursing from next door, even when another older child entered the room she began yelling at him. It was all disgusting and poor taste and I'm especially disappointed in how management handled the whole situation. We were there for days already, happy and not a bother to anyone why would he not listen to us? Obviously this is an isolated situation, but know going into it if you're not happy with your experience and express feeling unsafe- management does not have your back.

"Great Stay"

5
User 17/02/2022

This hotel stay was everything I needed. It started at check-in with a warm greeting from Luciana, she was very personable and informative, made me feel very welcome. My room was great, clean and well appointed. Grabbed a couple of drinks at the bar; the bartender was also very nice and went above and beyond to accommodate us, even bringing a wine opener up to us after we left the bar for a bottle of wine we had. Used the hot tub and pool, both were very clean. Overall this hotel surpassed my expectations, and I will definitely stay here again.

"Very Goog"

5
User 17/02/2022

Great service from Diana and Luciana. We rreally lked the service. I recommend. We got a super nice room overlooking the lake. We will definiteky come back soon with our friends and family. The place is very beatiful and in a great location.

"Great service!"

5
User 16/02/2022

Luciana was most helpful, great hostess! Thank you for your services, everything was easy to access and clean rooms, best western is recommended by me to friends and family any day of the week. Sincerely Hill

"Luciana's service at Best Western Orlando"

5
User 16/02/2022

Luciana was a bright light at the desk while checking us into a room at the Orlando Best Western Hotel. She was very accomadating and made our check-in flawless. Our room was very nice on the top floor. Thank you Luciana! We will be back soon.

"Upgraded!"

5
Barry92, Cochrane, AB 16/02/2022

At check-in, I was warmly greeted by Luciana, who offered me an upgrade with a beautiful view, without me even asking. She was very professional and represented Best Western well. The room was extremely clean and well appointed. I will be back next time I am in Orlando.

"Best Wester Orlando Gateway"

5
User 10/02/2022

Lucana was the most amazing worker I have ever met. She gave us a free upgrade and a pretty lake background and was so nice. I really recommend this hotel. So I love this hotel and she was friendly, kind, very respectful, and was patient

"great service"

4
User 07/02/2022

Emmanuel checked us in . He was kind and provided impeccable service. very friendly. I recommend this hotel, very location, lots parking space, recommend to people who intent to come Orlando. hotel was nice and clean.

"Great service"

5
User 07/02/2022

We stayed there for a couple of days, the hotel was nice and clean. The service was excellent, Emmanuel checked us in, he was very kind. The rest of the staff were friendly as well. Overall, I would recommend m

"Excelente"

5
User 06/02/2022

Great location!!! The property is well keep, the room was very clean , lots of parking space and the staff in the front desk are very friendly ,specially Luciana, she was very nice and helpful. I'll definitely stay again .

"Excelent."

5
marcuscalheira, Brasilia, DF 05/02/2022

We were received at the reception by Luciana and Emanuel, very attentive and friendly. Hotel very well located, fair price, very comfortable. receptive and cheerful staff, it is extremely important to serve well, I definitely recommend this hotel to people who intend to come. Orlando.

"One visit"

5
GMarieR, Boston, Massachusetts 03/02/2022

Luciana was wonderful. Made our overnite stay great. We got in late after a long day and she made check in easy and quick. Upgraded our room which we were thankful for. Would definitely stay again when in orlando.

"Luciana"

5
User 02/02/2022

Luciana was amazing, very welcoming, friendly gave a few tips on what to do around town and eat local, thanks you very much! She is the bestselling deserves a rate! Thank you so much Luciana!!!! I'll be back for sure

"Luciana"

5
User 02/02/2022

There were some employees who had been rude during our encounter while waiting for the pool to open. When we brought it up so the front desk, the manager had stated if we have any similar experiences that we are to bring them to her attention immediately. Her demeanor was completely different from the other staff members. She handled the situation with absolute professionalism and after hearing her immediate report to her higher ups, I can say that the situation was handle well before another opportunity could arise.

"Lisa-marie"

5
User 02/02/2022

Lisa-Marie was very helpful, She gave me information and signed me up for Best Western Rewards! I appreciate her service and professionalism. She help us locate a good restaurant and events. Thank You

"Good hotel for the money"

5
Jeff M, Houghton lake, United States 02/02/2022

Great location. Not too far from Universal Hollywood and Disneyland. Close to the interstate. Shopping nearby as well as restaurants. You are also near SeaWorld. Expect large crowds. Wear your face masks.

"Great value and friendly staff"

4
WillJ366, Palo Alto, California, United States 28/01/2022

This is a well run hotel with friendly staff and good facilities. Gym was quiet and functional. Location is OK - a few restaurants in walking distance. Good breakfast. Helpful staff - Luciana at front desk especially

"Great safe, affordable hotel!"

5
User 27/01/2022

I stayed at the best western Orlando gateway my first week of my new job in Orlando. I was waiting for my apartment lease to begin so unfortunately needed to find something affordable. Luciana at the front desk made me feel safe, and welcome my entire stay! She throughly explained all of the hotel offerings which includes a little cafe with great coffee. I will definitely be recommending this hotel to family when they come visit. The rooms were nice and clean. The support staff brought fresh towels and took my trash out every day. WiFi and parking was also included. I didn't have much time to enjoy the pool area, but it has two jacuzzi's and a basketball court which is unique for the area.

"What Amazing People!!"

5
User 26/01/2022

I generally hate writing reviews, but this hotel deserves it, because of its people!! It's simple to write a stark mad review, but the greatest ones are usually the silent ones. Not today! Emanuel and Luciana (sorry if I misspelled) truly are naturally wonderful people at the front line of this hotel! I hope hotel management understands the 10 star qualities both of these folks possess. Humble, above and beyond nature to help and considerate are just a few of many redeeming qualities. I travel to Orlando quite frequently for business and this time I happen to book this hotel. I have memberships with Hilton Honors and am a Spire Elite member with IHG. Going forward I'm going to look for this hotel each time I'm in Orlando. Great job to the two of you, you deserve to be recognized so the world can know your names too!! Thanks again, Helder Dias

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you so very much for the kind words regarding both Emmanuel and Luciana! Our front office team has been working together for some time and the additions of Emmanuel and Luciana have made an immediate impact on the warm and welcoming nature that makes the Best Western Orlando Gateway Hotel the friendliest in all of Orlando! We look forward to welcoming you back so all of our team members can again WOW you with our hospitality. See you soon.

"Luciana was the best"

5
User 26/01/2022

Luciana welcomed me with beautiful smile. She was extremely nice and professional. She speaks multiple languages. Can't wait to come back and contact her directly to help me and my family for a great deal and great experience

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for your review. We are very happy to have Luciana on our team and we agree that she is always full of smiles and willing to go out of her way for our guests. A true asset and we will gladly share this review with her to celebrate. Thanks, and we hope to see you again real soon.

"Amazing visit"

5
User 26/01/2022

Luciana at reception was excellent and helped us with all our questions and our stay was perfect. We came for 2 nights to visit the parks and it's so conveniently located. Very close to universal and plenty of amenities nearby.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for the great compliments regarding our hotel and team (especially Luciana). We love that you love us and we hope to welcome you back again soon.

"Great stay close to Universal"

4
valcorso, Coral Springs, Florida 21/01/2022

Great location, could use a little updating and more parking, but overall great value for everything! I go to Universal quite often and this is always one of my options of where to stay. I typically stay here when it's on the cheaper side since it doesn't offer free breakfast like my other choices.

"Great Place To Stay"

5
796gracef, Orlando, Florida 20/01/2022

Far exceeded my expectations - the amenities are great and you can't beat the price and proximity to the parks! Luciana at the desk was great to work with - all in all great experience! I would definitely recommend to anyone traveling - especially with a family.

"Good for the price"

4
User 19/01/2022

This was the cheapest hotel in the area, but it was still nice. My room had an odor, but it was a pretty good room, especially for the price. The check in & out was fast and easy. The reservationist offered me a room with a view for an additional $4, so I took it. But, I was given a room overlooking the back parking lot. Very disappointing. The view rooms overlooked a lake and the theme parks. I think the check in clerk didn't pay attention to my reservation.

"Great customer service"

5
Lee R, Orlando, Florida 19/01/2022

Luciana had great customer service. She was attentive and explained everything to me. The hotel was clean and comfortable. The location was great. There is a bar on premises. The bar tender did a good job with my drink and was friendly. I would return and stay here again.

"Excellent experience!"

5
User 14/01/2022

I'd like to thank the hotel staff members, especially Luciana and Manuel, for their kindness. You made us feel like at home, you assisted us in everything we needed! I'll come back to stay ar the hotel when I visit Orlando again!

"Emmanuel the best"

5
User 13/01/2022

We came to vistit orlqndo for tge second time, with a school group and we were greated by Emmanuel who was very ftiendly and helpful since the check in time. We will definetely come back to best western hotel

"Best western Orlando"

5
User 13/01/2022

I enjoyed my stay at Best western Orlando. The place is clean and in a great location. The staff is welcoming specially Luciana. She was hospitable and helpful. Definitely will stay here next time when visiting Orlando.

"Luciana"

5
User 13/01/2022

My boyfriend and I planned a trip to Orlando to go to visit Orlando for our anniversary. I booked our stay at best western through booking.com, when we tried to check in it said our booking was canceled. Luciana helped us so much, she made sure we got a nice room and even gave us a cheaper rate. We will be be back❤️ ❤️❤️

"Great customer service and location 5 stars"

5
User 13/01/2022

I came her for a few days and the customer service at the reception was AMAZING! They want to help me with all my needs and they solve any problem. I want to thanks Luciana, who is willing to speak my language and help me to have a great accommodation for my mother who is sick very near to the entrance. Rooms are very clean, the pool is perfect, spacious and would come back here for sure. At the reception you find a little store to buy food, and there is a restaurant too. Free Parking. Thank you!

"Great customer service"

5
User 13/01/2022

I was greeted in a very welcoming way and Luci was very helpful in getting me checked in and answered all my questions. I also have an amazing view of the parks on the 7th floor. Great place to stay. Recommend because it's a really nice place and extremely close to universal.

"one night stand"

5
User 06/01/2022

chose BW as a midway point for a night and day of relaxing in Orlando. centrally located between Disney springs and the convention center easy to find and affordable. Staff was great and very pleasant

"BW guest"

5
User 05/01/2022

Luciana was wonderful, polite and very helpful with my check in. Hotel location and rooms great, clean & relaxing. Had no worries with parking my truck, plenty of space in the rear. Restaurant, was good and convenient. Thank you BW!

"Vacation"

5
User 02/01/2022

The staff was wonderful! Luciana in particular, she was extremely kind. She asked if we needed anything just let them know. The hotel was clean and quiet how I like it. And the view we had was wonderful.

"BEST ASTERN Orlando Gateway Hotel Orlands"

5
User 02/01/2022

It is an amazing experience. Since I got in the hotel I was treated really well for everyone but specialty for one of the workers Luciana. She is really nice and made our experience even better. Thank you BEST ASTERN Orlando Gateway Hotel Orlands!

"Weekend in orlando"

5
User 02/01/2022

Very good experience, very clean hotel, great value for money. We were very well attended by Luciana, receptionist. The room with everything we need for our stay. I definitely intend to go back to the hotel when I get back to Orlando, I highly recommend it.

"Price great…you get what you pay for."

3
Lola12272021, Columbia, South Carolina 29/12/2021

Most of the staff was friendly and helpful. The room was mostly clean, but had left over hair here and there and odor/mildew issues in the bathroom. The decor was outdated and needed some cosmetic repairs in several places. On a budget and need a place to crash for a couple days with friends or family, I'd recommend it. If you have higher expectations, traveling for romantic purposes or extended stay, choose a higher end hotel.

"Great experience"

5
User 28/12/2021

Really liked the hotel! Luciana was very friendly, helpful and efficient made my stay easier and nicer! I truly recommend this place to everyone, excellent service, we had a nice time and will come back for sure!

"Great location - Excellent Service"

5
User 28/12/2021

Pleasant experience staying at BW on Universal Dr. The location made it easy to comply with our schedule but what stood out was the friendly and professional attitude of the reception desk employees. In particular Luciana who made us feel welcome and supplied us with excellent suggestions for our leisure time. Thanks

"Mini vacation"

4
User 28/12/2021

Stayed for a few days to go to Universal Studios.it was very quiet for being so close to the parks. The room was clean and the staff was very nice. Luciana was very helpful before and during our checking out process

"Great service"

5
User 28/12/2021

Nice service at the Best Western. I arrived early from the airport and Luciana was able to get me a room early. She was also very nice, helpful, and accommodating, showing me where my room is located.

"Excellent experience"

5
jhsgtransportation1, McDonough, Georgia 17/12/2021

Always great experience when we visit this location...clean room...warm inviting staff... definitely recommend staying here we'll be back soon. Been coming to this location for years always top notch service

"Fantastic Hotel"

5
User 07/12/2021

My friend and I needed a home base to be able to adventure around Orlando and we picked this particular BW because it has a great location! You can hear the screams from Universal from the parking lot lol. The staff were great very knowledgeable to the area and were so kind to accommodate our times. The room was spotless and I loved the towel art!!! Clean and comfortable in the rooms. The last was breakfast it's worth paying for the buffet breakfast! The Mickey waffles made my morning. The breakfast attendant was so super kind and on point helpful! Overall I would come back over and over again!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
On behalf of the entire team here at the Best Western Orlando Gateway Hotel, we would like to thank you for the terrific compliments regarding our staff and the hotel. We strive to be Orlando's friendliest hotel and we are so happy to hear you felt our hospitality. Providing our guests with a clean, comfortable, and friendly "home-away-from-home" is our mission and our goal. Our home will be waiting to welcome you back again during your next visit to Orlando. Until then, we hope all of your travels remain safe and worry-free.

"Nice and clean hotel.....poor customer service"

5
Sheila r, West Palm Beach, Florida 05/12/2021

no complaints about hotel. however, I left my prescription glasses in the room by accident when I checked-out. I called three times and left messages for the manager and no one helped me or even called me back. very disappointed.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Sheila, please accept our sincere apologies for our misunderstanding. We did not have any glasses turned in to us. We will be sure to contact you should they be turned in to our Lost & Found department.

"Worst service ever"

1
malharmemon, Houston, Texas 11/11/2021

Each member told me different info. Made the reservations weeks prior, called and confirmed multiple times and when i got there they had different info and didn't let me check in (even tho it charged my account)

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
On behalf of the entire team here at the Best Western Orlando Gateway Hotel, we would like to apologize for the less than stellar experience you encountered during your check-in process. Our hotel's terms and conditions are posted on all websites and we do all we can to assist our guests to the best of our ability. We regret any inconvenience and hope you will consider staying with the Best Western brand of hotels for your future travels.

"lacking in all departments"

2
nkgdds, USA 26/10/2021

I'm a diamond elite member. My status wasn't recognized when I checked in. I had to tell the clerk, who them proceeded to upgrade my room. I asked for my complimentary water bottle and told they were out? You're out of water bottles but still able to charge $3 for one in the store? nice. Things got worse in the room. Phone not working, tub faucet spins so I couldn't take a proper shower. I write to desk manager about my issues, no response. After feedback with best western, the gen mgr (Mike Gush) writes an apology to me. Wow! an apology for a terrible stay? I feel so much better! NOT! so much for my room fee! all is forgiven

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for being a valued Diamond Elite member with the Best Western brand of hotels. We deeply apologize for the short-comings you experienced during your stay with us. And, we are pleased that we were able to reach out to you privately to resolve your concerns to your satisfaction.

"Verify your requests being met and check out the room before unpacking"

3
William K, Deltona, United States 19/10/2021

Friendly morning staff - nice clean hotel. Room would not cool below 70 degrees Closet door was off the rails Bath tub valve dripped all night - towel in the tub stopped the dripping sound. Requested handicap room and was not accomodated

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for your review. Our hotel takes immense pride in being Orlando's friendliest hotel and we are pleased to hear you felt our hospitality and found our hotel to be clean and comfortable. We would have gladly provided you with an ADA accessible room. However, we do not offer accessible rooms with two beds Our apologies for any misunderstandings regarding our available room types. We hope to welcome you back again during your next visit to Orlando.

"Overall unhappy experience, wouldn't recommend, and won't be back."

1
A_Em710, Fort Myers, Florida 18/10/2021

My boyfriend rented this for 2 nights for my birthday trip. Nowhere in the room or reservation information, did it state that it was going to be an adjoining room-which we aren't comfortable with at all. We would've changed to another room if we had known, but it was late when we got in and we're too tired to switch at that point. Then we go to lay down and there aren't any normal sized pillows. There were 4 small square, throw-pillow size, pillows on the bed. When we went to call the front desk we found out the phone didn't work. I called from my cell phone and they informed us that they don't have any regular sized pillows to provide us. It was super uncomfortable waking up with our heads off the pillows after turning in our sleep. The carpet floorboards were coming off the wall-very unsightly. The first shower towel that I grabbed had some type of makeup on it still, which leads me to think they didn't wash them too well. Just an overall unhappy and dissatisfying experience. We will not be back and will discourage all family and friends from staying here when visiting the Orlando area.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel.

"Sadly Disappointed"

3
User 13/10/2021

The morning staff was completely rude and inconsiderate of an injury I got during my stay. There was no accommodations except for a worker that was renovating a room. I don't know if I'll come back again.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again, we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel. Best Regards, Best Western Orlando Gateway Hotel Management Team

"2nd visit in a month"

5
Tammy R, Apopka, Florida 11/10/2021

Came back into town for Halloween Horror Nights and stayed with my wife.We choose to stay here again because the staff are super friendly ( and funny at check in). The rooms are always clean and this time we got a room with new flooring which was very nice. I'm a light sleeper and tend to get up and walk around and talk to the staff. I really enjoyed meeting the security guard this time. We will be back with the kids next.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for writing a great review of our hotel. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms and got to experience the friendliness of our staff. We look forward to hosting your next trip to the Orlando area.

"Horrible night"

1
User 06/10/2021

Booked this at last minute after getting out of Universal Studios, was super tired didn't have the energy to read the reviews. Advertising looked ok. I Get there to check in and the guy tells me that there is a $50 deposit fee. I asked for what he says for damages, I said ok NP. 10 mins later I go out to the hallway to get water out of the bending machine, there was a creepy guy standing, hallway smelled like weed, elevator , etc. Decided to go downstairs to make a complaint the guy was nice and offer to change my room I said no that it was ok, but that I just wanted to let them know what was the situation going on up there and that luckily I was only staying for a few hours.Checking out I asked when would I get the $50 fee deposit back he said it'll talks about 3 business days. Not worth it at all. When they have signs in the room that prohibit smoking. Carpets are filthy not to mention the bathroom and bathtub. Worst experience ever !!!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel.

"Not very clean"

2
orionstrucking, Savannah, Georgia 05/10/2021

Had to go between 4 rooms just to get a clean enough one to sleep in which also had strong weed smell which then the manager asked me if I wanted to check out or take the room which was rude I was very polite and never yelled or got mad about any of the uncleanliness of the hotel. Which was very bad for a best western hotel.

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again, we apologize that our property did not meet your expectations.

"Great hotel"

5
User 05/10/2021

The employees were very kind and helpful, the rooms were clean; my only complaints is that the bathroom door was very loud and it was hard to close, and the AC was very loud and made it hard to fall asleep with. Other then that it was a great stay!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for writing a great review of our hotel. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms and got to experience the friendliness of our staff. We look forward to hosting your next trip to the Orlando area.

"Wonderful!"

5
Kforbez7, Willoughby, Ohio 27/09/2021

Great location, close to everything. Extremely friendly staff, the beds are insanely comfortable, as well as the pillows. Room was clean and comfy, AC worked fantastic. Pool was clean and a great amenity to have!

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thanks Kforbez7 for providing such a Wonderful review of our hotel! We work very hard to be Orlando's friendliest hotel providing our guests with exceptional service with clean and comfortable surroundings. We are honored to be your "home-away-from-home" during your stay in Orlando! And, we hope to welcome you back again during your next trip to Florida! We won't mind if you tell your friends about us so they can come visit us and feel our hospitality as well. Until next time we wish your travels to be safe and worry-free.

"Average"

2
User 25/09/2021

Great location but place was a little worn pool area was ok rooms need updating had a room with pool access put the sliding door was impossible to open a/c unit was noisy bathroom was useable but old overall 2 stars

Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel.

"Choose another Hotel"

2
User 23/09/2021

This hotel will charge you extra for an room. I still have not received my $50 hold fee back. When question the staff got an attitude. The question was smoking weed in the laundry room. Please stay somewhere else.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any misunderstandings regarding our $50.00 security deposit required for all reservations. This amount is an authorization to the credit card ONLY and is not an actual charge unless there are additional charges to the room or damage reported after departing the room. We apologize if the authorization policy was not explained in more detail.

"Not good..."

1
User 20/09/2021

In our first room we found six (!) cockroaches in the first minute. We left immediately, got checked in to a new room, and that room was damp, smaller like mildew, the wall was rotting away by the floorboard, and we both woke up with caught from sleeping in a dank, mildewy environment. Really, really disappointed. I didn't expect Best Western to be the Ritz, but cockroach infested and rotting from mildew? No bueno. The front desk guy was helpful, but whoever manages that establishment is doing an awful job unfortunately.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel.

"First place to go in Orlando if you're looking for a dead hooker."

2
utpilot, Houston, Texas 13/09/2021

Got into Orlando late on an international flight and got delayed clearing customs, so I got a crash pad for the night before heading home. Big mistake. It's clear the staff tries what they can keep as a clean as possible, but you can only polish a turd so much. It's run down and has that “CSI was here earlier in the day for a dead hooker” vibe to it.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
We apologize and hope your future "crash pads" are more to your liking.

"Disappointing"

2
KishIzzy1986, Hinesville, Georgia 08/09/2021

I've stayed at this location a handful of times while visiting Orlando and never had an issue. Unfortunately, I think this will be my last time staying here. The first thing I noticed about my room was the odor, followed by the dirty items throughout and the refrigerator door that wouldn't close. Then came the bugs. I was placed in a room with bugs. LOTS of bugs. After dropping off my luggage and returning to find it covered in roaches and some other unidentifiable bugs, I contacted staff and was promptly given another room. Upon entering the 2nd room I immediately noticed the strong odor of smoke and marijuana. There were also black marks on the walls. After contacting staff again a 3rd room was given, supposedly an upgrade. This room was satisfactory compared to the previous 2, however on my last night there I pulled back the sheet on top of the comforter on my bed and noticed blood on it. Needless to say, my faith in this hotel's cleanliness has been shattered. I won't be staying here again.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again, we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel.

"The best management"

5
Kate765471, Naples, Florida 07/09/2021

The hotel is comfortable, clean and well maintained. Christian is the most hospitable and professional manager that I ever met. He solved a problem very fast. I was happy that I decided to stay at this hotel.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear Kate765471, Thank you for writing a great review of our hotel. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms. We are pleased to hear that any issues you may have had were resolved in a timely manner by a member of our management team. Best Regards, Best Western Orlando Gateway Hotel Management Team

"Pretty good"

5
User 25/08/2021

Rooms were clean and comfortable, shower was nice. Helpful staff with anything that was needed. Easy check in and check out. Nice pool. Good location, close to several attractions. No issues with anything.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear AmandaLB824, Thank you for writing a great review of our Hotel. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms and got to experience the friendliness of our staff. we look forward to hosting your next trip to the Orlando area. Best Regards, Best Western Orlando Gateway Hotel Management Team

"One night stay"

5
User 21/08/2021

Our party of 3 was very pleased with our stay here. The room was very clean, beds so comfortable and we was impressed with the bedding itself. The room had everything we needed for a pleasant stay and it was also soundproof. It was well worth what we paid and we will go back there for any future stays.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear IIdIcI, Thank you for writing a great review of our Hotel. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms and got to experience the friendliness of our staff. we look forward to hosting your next trip to the Orlando area. Best Regards, Best Western Orlando Gateway Hotel Management Team

"Too much noise and expensive price for room conditions"

2
melindaisabel, Fort Pierce, Florida 17/08/2021

Sadly, this used to be my favorite spot to stay in Orlando; but this last stay at this hotel was awful. We paid for a king size bedroom and the bathroom was smaller than the closet :"literally"; then the tub was flitty and the rooms service personnel were loud at 9am . We have a late check-out and we had to leave earlier.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear Melindaisable, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"Don't stay here if you are use to really luxury 5 star hotels. U will be disappointed."

1
User 10/08/2021

1.everything is old, needs repairs EVERYWHERE! 2. A whole 4 day stay not one time did housekeeping or room service come even after I asked . 3. Not enough space to go on with the problems of this place.

"Terrible Experience"

1
mlpm85, Dallas, Texas 10/08/2021

Since the beginning an extremely rude guy from maintenance...he doesn't have manners at all!! The check-in really late...I mean everything was not was I was expecting...I WOULD NEVER STAY AT THAT HOTEL EVER IN MY LIFE!!

"Loved It!"

5
User 05/08/2021

The front desk staff were friendly our whole stay and went out of their way to answer questions. Our room was very clean and they came around daily to offer fresh towels and to remove our garbage which was great to have this option during COVID. Breakfast was great with the price being fair. What I liked was that the staff were always around doing something, inside, outside, always busy. I definitely would stay here again as it was relaxing and in a great location.

"Great Experience"

5
User 03/08/2021

After a very long day of concerts and fun, my daughter and I definitely needed rest. The room was so fresh and clean. The lady at the desk who checked us in was very nice and friendly. I look forward to another stay very soon.

"Not a nice stay."

2
User 02/08/2021

Sent a request to check in late (10 pm). Arrived at 9.40pm wet because of the thunderstorm of the day, took more than an hour to check in because they didn't have access to the system or something. A client was requesting a refund because they've charged a different amount than what was promised, another one complaining because all of his luggage got wet and he had a flight, zero solutions to both because still no internet, we were considering going somewhere else but they have already charged $50 to my cc and to get that back will take forever. Finally got our keys to the room, on the first floor, right beside the laundry room and the view was to the parking lot, so zero privacy and very noisy... There were cockroaches in the room, the AC was smelly, but we were so tired we went to sleep. At 7 am the house keeper knocked 3 times so obviously woke us up. Thankfully we just stayed one night.

"A fair place to stay"

3
User 26/07/2021

We chose this hotel because it was a Best Western and close to everything. We walked into the room and were disappointed by how old everything seemed. The room had a bit of a smell to it, and many of the furnishings were old. We also went to the cafe the night we arrived, and were disappointed in the service and food. The staff that we encountered were relatively nice, but I wish we had a more modern stay.

"Beautiful hotel"

5
User 16/07/2021

Well maintained hotel, close to universal, different stores and restaurants. Super helpful, friendly and caring staff. Has a nice pool, 2 hot tub, basket ball court, gym, free internet and a great restaurant.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear Sharal32448, Thank you for taking the time to write this wonderful review about our property. We are pleased to hear that you enjoyed your stay with us and that our staff was able to provide you with great customer service. We look forward to hosting your next trip hear to Orlando. All the best Best Western Orlando Gateway Management Team

"Customer service is terrible"

1
User 10/07/2021

No one including supervisors take responsibility for being overcharged on both credit and debit cards as of today the charges are still showing up I called several times and emailed I would never stay at this property again .

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear 855justme, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"Extremely disappointed !"

1
User 06/07/2021

I initially booked my stay at this hotel for four nights, however due to the poor conditions of my room and the overall cleanliness of the hotel I checked out after the first night. The hotel ventilation system is weak. The second you walked into the lobby the smell of weed hits you and it lingers throughout the hotel. My room was awful, carpet was filthy, water stains in the ceiling, AC not working properly and the bed linen were dingy. I would say the staff is nice, however I would not recommend this hotel at all. It needs serious renovating.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear mykeeper1, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. We are in the process of renovating some of our rooms but this is a process that will take some time to complete. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"BEWARE OF ROACHES AND POOR SERVICE BY BARTENDER CHRIS"

1
maniteresaindya, Clayton, North Carolina 29/06/2021

This hotel failed in every possible way. Roach in the room, poor management, staff person named Chris in bar/restaurant was beyond rude and should not be employed. Stay away and try a hotel that actually provides customer service to All customers.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"Not recommended option"

2
2inesn, Mexico City, Mexico 25/06/2021

There are few better options nearby. This hotel has not good facilities but you must pay 9usd daily for some useless services, such as parking (supposedly free), wifi (9usd daily per room?), shuttle to the park (useless if you have early pass or wanna stay later than 7pm at the park)… They have not clean service because covid19 but they do the trash if you ask for it. This is a big lie, because we asked for it and they never did it. They don't have good services in the hotel, such as food and others basic needs and the only shop they have, sells bad quality and expensive food.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Hi 2Inesn, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"DO NOT GO TO THIS HOTEL"

1
User 13/06/2021

Where to begin... well.. At 11pm friday night we had to leave because a woman was BANGING on the room in front of us SCREAMING obscenities for someone to "get the f*ck outta this room" and that she was "going to f*cking kill them tonight" we packed up and left since it was RIGHT in front of our door and we weren't taking a chance. if that wasn't enough the pillows had makeup all over them and didn't look as though they had been washed, hair in the bed,, the bathroom was falling apart and there were alot of stains on the carpets. The front desk was no help when we told them of the incident above and all they said was security has been called and that they "can move us to a different floor" but then right after said "we have no more rooms available for the night" so which is it? We had to leave because we didn't know if that woman had a gun or was going to cause more disruptions or bodily harm to someone there and we aren't going to risk it. Ive tried calling the hotel and resolving but it just rings and rings and rings. Avoid this place at ALL cost. We ended up finding a room at the Drury and it was amazing. TURN YOUR EYES AWAY FROM THIS PLACE ASAP! I would give negative stars if I could.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Hi Direv Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you reported immediately. Your willingness to share your recent experience is genuinely appreciated. It will help us to avoid a similar situation in the future. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"Don't stay here"

1
User 09/06/2021

Universal Studios must remove this hotel from their sponsored hotel list. I am not sure what criteria did the Universal Studios use to pick up this hotel. Hotel staff was not aware of their relationship with Universal Studios. Room was small and extremely dirty. The queen size beds are actually twin size beds. The food service is terrible. Restaurant closed at 9.30 PM although the front desk mentioned it closes at 11.00 PM. No transportation to theme parks. It was not worth staying here.

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Hi Dont22021, Hello, as you chose to post your review anonymously, we are unable to appropriately reply to this survey. Nor, can we confirm that you stayed with us. A review of our concerns log does not indicate any abnormalities resembling what you have described. Please, feel free to contact a member of our management team should you desire to provide a more clear understanding so that we can improve.

"Good for an offsite Hotel"

3
User 03/06/2021

Close to Universal Studios. Inexpensive compared to the IN PARK hotels. You totally get what you paid for but if you are on a budget, this is a decent hotel to stay at. The breakfast was a buffet and had everything you need for a quick bite.

"Don't stay here!"

1
User 29/05/2021

The ac stopped working, the sheets were wrinkled, not enough staff, the shower knobs came unscrewed. The front desk was never available and they lied about free breakfast. We never received clean towels.. the mini refrigerator stopped working. Worst hotel my family ever stayed at..

chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Hi Antqls Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you reported immediately. Your willingness to share your recent experience is genuinely appreciated. It will help us to avoid a similar situation in the future. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel

"Awesome, Friendly and Great for the Budget!"

5
User 28/05/2021

I took a trip down to orlando this past week and stayed at this hotel! The rates were great, staff was super friendly and quick check in and check out. The food was great as well in the restaurant and quite honestly I had a blast. Would highly recommend this hotel for anyone looking to stay in Orlando.

"First time vacation in orlando"

2
jt23432, Lawrence, Kansas 24/05/2021

The employees were great. The room however was not so much. Water dripping from the celling above in the bathroom over the shower. Air didn't work and the place smelled like mamajuana. I normally go to a best western when i travel. I don't know that i will continue. They were going to change my room but i would have had to re-check in everyday because the place was full and i was staying for 5 days all together. I wasnt going to leave the park just to come back and re-check in.

Mike Gush, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Hello, as you chose to post your review anonymously, we are unable to appropriately reply to this survey. Nor, can we confirm that you stayed with us. A review of our concerns log does not indicate any abnormalities resembling what you have described. Please, feel free to contact a member of our management team should you desire to provide a more clear understanding so that we can improve.

"Visit to Universal Studios"

4
User 21/05/2021

A decent, clean hotel with an on the ball manager and front desk staff. Rooms were clean. I do prefer Tile floors over carpet. Buffet was average but with Covid, at least it was offered. For the location and price, I would stay again.

"My Go-to hotel in Orlando"

5
meganl0413, Clearwater, Florida 07/05/2021

I stay at this specific Best western a couple times each month to go to Universal Orlando (I'm at 3 park passholder and Florida resident). I don't like the 1 1/2 drive early in the morning so I stay here the night before and take the complimentary shuttle to City Walk and the 3 theme parks! Breakfast buffets is reasonably priced and the food is great! All staff has been nothing but friendly and helpful! If I ever have an issue, it's resolved quickly! The property is always clean and the decor is nice! I have stayed here over a dozen times in the last year, and will continue to stay in the future!

"Manager Will Ruin Your Stay"

1
Keaton15938, Honolulu, Hawaii 30/04/2021

The hotel itself isn't spectacular but the staff makes up for it with their kindness. They are really great and caring. All but the manager that is. I believe his name is David/Dave. He is bald and shorter. When we brought up a concern just to understand he immediately went on the defense and only tried to prove his point instead of helping us. We are not ones to complain and I have worked in the company before so I am pretty loyal to BW but he made us want to check out and go to a different hotel. When we came back from dinner later on after the first argument. He pulled us aside and tried to prove his point once again instead of trying to make us feel better or just letting it go. He even printed out papers and highlighted arguments. Keep in mind we didn't once tell him he was wrong. We were just trying to understand. The hotel in general is good. The staff is all great. If he is ever fired I will 100% return. As long as he is there I will not return to the hotel. He should not be in hospitality. Attached is the housekeeping policies for Covid. So you can be aware of their new policies since they don't tell you.

Mike Gush, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Keaton , Thank you for your review and the wonderful comments regarding our caring staff. Please, accept our apologies for any short-comings you experienced during your stay with us. Please, feel free to contact a member of our management team should you desire to provide a more clear understanding so that we can improve. Thanks again and have safe travels!

"Everything is perfect"

5
mrstheresaevans, Royal Palm Beach, Florida 19/04/2021

Comfortable bed, friendly staff, excellent location, nice pool. Close to restaurants. On site restaurant so you don't have to leave for breakfast. Parking was close to the entrance. Smelled clean. Quiet.

"DIANA...DIANA...DIANA!!!"

5
User 11/04/2021

Diana's a priceless asset to this hotel at the front desk. Not only was she extremely professional, she truly came through to assure my stay was comfortable with GENUINE concern. I'll be relocating to Orlando soon for work & she made me truly feel welcome. Thank You Diana for handling my concerns & your vibrant personality & class is evident.

"Good Location"

4
ERIC353, St. Petersburg, Florida 09/04/2021

We spent a Friday night here on a last minute reservation. First time at this hotel so I was not sure what to expect. The hotel was full and very noisy but not throughout the night. Parking was adequate. I though all Best Westerns included breakfast, but not here. There is a coffee/pastry shop in the eating area and breakfast was around $11. However, there was still a coffee maker in the room. There was a nice view from the 7th floor. Traffic in Orlando is horrendous but surprisingly not in front of the hotel. We could make a left turn out of the hotel without any problem. The hotel is in an excellent location for visiting Universal.

"Great staff"

5
kcampbell0061314, Jacksonville, Florida 03/04/2021

Convenient area. You can get to theme parks and food easily. The hotel has a restaurant inside. It's kind of pricey but nice. The pool are is cool and big enough for everyone. The rooms are average nothing special.

"Best Western. Better than the Hilton"

5
User 31/03/2021

Rooms. Very clean. Maids beyond my expectations.. front desk ladys. Very friendly. Helpful... normally at the Hilton not any more.. very classy .. Swan towel beautiful touch... gym. Was clean. Pool very refreshing

"Everyone is very friendly"

5
User 29/03/2021

Everyone is kind and helpful, safe area too! Good family option! Clean with a nice pool. The breakfast area and food was very good. 10/10 would recommend this location and eating here too. Other restaurants are close by including xrreme pizza(delicious and affordable plus friendly staff).

"Don't do it"

1
User 19/03/2021

Read the fine print. Hotel is in serious need of a remodel. There are no USB chargers in the room. Carpet is soiled. Everything is just gross. You pay a daily resort fee but nothing is open resort wise except the pool. People run up and down the halls all night slapping the doors and screaming. This is a non-smoking hotel or you can smell is marijuana everywhere. Hotel is so short staffed especially in the evenings. You have to empty your own trash every day and go downstairs to get things you need like towels, etc.

reservations sales, Sales at Best Western Orlando Gateway Hotel, responded to this review
Dear Traciesandersb, On behalf of our hotel and staff we would like to thank you for choosing to stay with us during your recent visit to Orlando. Our hotel has bundled some of our guest amenities in to a small daily service charge fee which allows our guest to list of complimentary services. Although our hotel does our very best to enforce our 100% Non-smoking policy, it is often difficult to find the exact room location of the offender violating our rules. Even with our best efforts, sometimes people disregard the rules of an establishment to the detriment of other guests. Please, accept our most sincere apologies on the behalf of those inconsiderate guests. Again, we thank you for staying with us and for your review. We hope you will consider staying with us again during your next visit to Orlando so we may show you our dedication to improve and provide our guests with exceptional service and comfort. Regards, Best Western Orlando Team

"Horrible hotel"

1
Miss3xtm, New York City, New York 10/03/2021

They gave me a dirty room to start that was attached to another room by a door, then they moved us and both rooms smelled bad!!! It did not feel safe and they clean every 4 days so don't expect them to clean your room if you stay less than 4 days!!!

reservations sales, Sales at Best Western Orlando Gateway Hotel, responded to this review
Dear Miss3xtm, Please, accept our apologies for any short-comings you experienced during your stay with us. In an effort to decrease the chances of our employees or guests obtaining Covid-19 our Best Western branded hotels have temporarily stopped providing stay-over housekeeping service. However, we would have gladly assisted with the removal of trash if requested; and, we will always provide additional towels and other necessary guest amenities upon request as well. We hope you will return to stay with us again once Covid-19 becomes a thing of the past so that we might have another opportunity to WOW you with our service. Until then, we wish you safe and happy travels.

"Great value but smells like pot"

4
User 09/03/2021

Very nice staff. Clean rooms. Only issue is that the hallways smell like weed day and night. Non smoking hotel but it seems like that doesn't pertain to marijuana. Inside Rooms didn't smell. Otherwise great value and gracious staff.

"Secret Gem of Orlando"

5
User 07/03/2021

This hotel is very reasonably priced and well worth the stay if you are looking for something clean, affordable, and good location. I have stayed here quite a few times and always get the King suite, it is my go to when I come to Orlando or stay a night on the way to Miami. The rooms may be a little outdated decor wise but it's not that big of a deal for what you are getting. They have decent sized TVs as well compared to other hotels. I have no complaints, each time I've stayed here has been great and I will continue to stay here in the future as well!

"Great Hotel Team & Facilities"

3
User 02/03/2021

We enjoyed our stay at the hotel; The team made our stay enjoyable and provided us with information as well as anything we requested like extra towels quickly. Only issue was at check-in we asked about amenities and the hot tubs, outside lounge/hammock area, fitness center where all closed - we understood with the protocols in place, however nothing was indicated on the website.

"Best week ever"

5
Jose R, New York City, New York 19/02/2021

lo recomiendo . pienzo volver el servicio es exelente , strong recomended , great service nice hotel , nice beds perfect view, lo recomiendo , tremendo hotel buen precio 100% el sevicio. great customer sevice. i will see you soon

"Disregard for Covid 19 protocols"

2
sarahs1232021, Miramar, Florida 15/02/2021

Usually would praise BW hotels but the lack of health precautions was absolutely mind blowing. Guests walking around with no masks in lobby and other common areas shared by guests. No sanitizing for general areas of touch and employees ignoring lack of mask wearing. Employee rode the elevator with people not wearing masks and nothing was said.

"Great hotel near Idrive"

5
Liyah247, Clementon, New Jersey 11/02/2021

Great hotel, very clean, beds comfy, great price for the location. 5 min from Idrive, restaurants and Starbucks. Great onsite deli, breakfast buffet looked great for $11.50. The gym was closed, but that's expected during covid. Hotel staff was very friendly. I would definitely stay again.

"Close to airport"

4
Iralgo, Sevierville, Tennessee 29/01/2021

We stayed at the Best Western near the Orlando Sanford airport in Florida since we had an early morning flight back to Knoxville. The hotel was clean and inviting. There is an elevator. No handicap rooms. Room was very small and tight. It did have a refrigerator and microwave in each room. For ease to get to the airport I recommend. Rating... good.

"Good place very clean"

5
User 29/01/2021

I love this place I would definitely recommend it and come back again. Room was very clean it was really quiet which I love the view was amazing. The staff was Nice. Easy check in and check out. Amazing job team

"Great Stay at Gateway Hotel"

5
User 25/01/2021

I am from Chicago and I stayed with my family at this hotel because it was near a wedding venue that we were attending . The rooms were great clean .Great amenities a nice pool area where you can chill out . They have a nice deli that's open till 10 pm Everything from Alka seltzer, Tylenol to Pizzas. I loved the restaurant nice staff and a buffet breakfast for 11.99 Nice staff and I will stay here again.

"Affordable for a Universal trip"

5
jessicakstrohm, Clearwater, Florida 09/01/2021

My sister and I drove in from another part of the state to visit Universal. This was the most affordable option and it's right next to Universal property. They offer a complimentary shuttle to the Universal theme parks which was by far the biggest perk. Our room was clean and staff was friendly. For the cost I'm very happy with our experience and I'll be staying again for our next trip!

"Amazing view from 7 floor"

4
User 05/01/2021

My first time traveling to orlando. Couldnt belive the price of the hotel considering it was around new years. Pool was clean. Breakfast was decent. Room was clean and good working conditions. Will definitely come back. Only about 5 minutes drive to parks. Walking distance to restaurants. Loved it.

"Hidden gem"

5
xb0we, Hollywood, Florida 22/12/2020

This is a super nice place to stay while you are in Orlando. It's proximity to parks and restaurants is extremely close. Best value for your money. Friendly and helpful staff. Nice rooms. So many amenities. Pool, gym basketball court, restaurant in the building. Computer, internet.

"Best Western Orlando Gateway"

5
James L, Homosassa, Florida 15/12/2020

My wife and I have stayed at the Best Western Orlando Gateway before and we will stay there again. The location for some of our visits is excellent, especially Universal Studios and Sea World. The value of the room for this visit vs price was excellent. Best Western Staff were all friendly and professional, especially in dealing with the COVID-19 concerns we all share. The room we had was clean and comfortable with a very nice decor. It included everything we needed for an enjoyable stay to include a small frig, TV and internet access that worked very well. Bathroom water temps & pressure were good and supplies were more than adequate. An upgrade to a small Keurig coffee (with some pods) & hot water dispenser would be nice but a small coffee pot with supplies was provided. Check in & check out processes were very professional and safe with partitions and separation space per COVID-19 safety measures were utilized. There is no breakfast available but local restaurants of all sorts for take out or dine in are within a 1 mile. We have had several very nice stays at this Best Western and this stay proved to be another. We will return on future visits to Orlando, Florida.depending on availability and price of course.

"Very Nice Hotel"

5
ValMunns, Clifton Heights, Pennsylvania 14/12/2020

The Best Western was perfect for us. The price fit our budget but provided the service and amenities of the more expensive hotels in the Orlando area. The location is less than a 30 minute walking distance of Universal which was convenient because we did not have a car. Everything was clean and well maintained. Beds were super comfortable. We were even allowed to check in early. The heated pool was nice, although the hot tub was not open. The fitness center was not open but we don't use that anyway. There was an outside basketball court which was a nice feature.

"Decent stay for what you pay for"

3
danielleknavarro, Miami, Florida 07/12/2020

No real complaints because of price and location. Very conveniently located and a good price. Other than that the “shuttle service” is not great because of the limited time slots to use it. Must reserve in advance and can't choose whatever time you want. There's also no free water anywhere so you have to pay $2.50 minimum for it so take your own! Rita was very sweet and welcoming at check in.

"Nice place and value for money"

4
User 28/11/2020

Nice place to stay for the night. Check in was easy and fast. Room was clean and the room was quiet. Bed was good and pillow was soft. Easy walk to town and in a good spot. Room was big enough and comfortable.

"Staff is amazing!"

5
Dezarae0224, Fort Pierce, Florida 22/11/2020

Friendly & enthusiastic staff! I slept so well, and check in & check out were easy as well as quick! I have stayed here 3 nights in the past 6 months and I will continue to choose this specific hotel for leisure!

"OK for the price"

3
User 13/11/2020

Really basic hotel with reasonable amenities for the price. I would have expected housekeeping to at least remove trash. We were not advised there would be no housekeeping for our entire stay. Trash piled up in the hallways for days. It was a very underwhelming experience.

"Hotelfromhell"

1
User 10/10/2020

So we checked in and went to our room and that's when we started noticing issues, 1st: the bath fan was broken and sounded like a car wreck when it was running (which is every time the light is turned on), I placed our food in the fridge and did think anything of it, later that night I went to get milk for my toddler and it was hot, the fridge had an ice shelf on the back and was stopping it from working, our bath tub drain plug was pulled out of the tub, our ac unit didn't work either, we had it set at 68 but it wouldn't blow air very strong so I looked at the air intake filters and they were filthy in this covid19 world this is disgusting, as I started looking around the hotel as I walked around there are some other gems I found. I am writing this review as my wife packs up our stuff to move to a different hotel

"Family getaway"

5
113june1983, Fort Lauderdale, Florida 19/08/2020

My experience at best western Orlando was excellent the staff was nice the hotel was glean and in a nice location were I could walk to places the grounds of the hotel was beautiful and we'll kept I would recommend them to my family and friends

"Hidden gem"

4
xb0we, Hollywood, Florida 17/08/2020

Mini vacation, we stayed at the hotel three weeks prior and like that it was so close to everything we wanted to do. Front desk was very accommodating. We had a minor issue that was resolved quickly. We were very pleased with our stay

"Nice get away"

4
auroraatwaters, West Palm Beach, Florida 09/08/2020

During these times it was nice just to take a drive to Orlando for the weekend. We chose this hotel because of the price but an extra bonus was added, the staff was awesome, the location was marvelous and we had fun! Although, they had to practice social distancing and wear their mask they were happy. Fun times with family. #staysafe

"Filthy tub, entire hallway smells like marijuanna"

2
TonloF, Pembroke Pines, Florida 07/07/2020

1st time we stayed here in Dec it was great. This time as soon as we got to our room, I wanted to take a shower, pulled back the curtain & what appeared to be feces was on the wall & down the back of the tub. Went to the desk & showed them the picture. Asked to me moved to another room, since I know they were only at 50% capacity (desk told me that). They said no & sent someone to clean it. I was still so grossed out even though they cleaned it. I had to drive to a family members house to shower. This is supposed to be no smoking, but I guess marijuanna in the rooms & hallways is just fine. I could smell it all night through my door. My hair & clothes smelled like it.

"Terrible"

1
User 03/07/2020

My husband is an army veteran and we are traveling home with his service dog and they wouldn't rent us a room. Absolutely horrible ... blows my mind that we're looking for other hotel rooms at 2am ...

"It was a family trip to have a wonderful time"

4
User 29/06/2020

We was traveling from Savannah ga to Florida for a trip. We went from place to eat,place games and walk around. Everybody been in couples at da same time. Everybody had a good time on da trip we laugh,crack joke.

"Convenient"

4
101holly, Port Orange, Florida 25/06/2020

One night get away with friends, I had a king bed suite , nice size room with sitting area and couch, small fridge and coffee maker, room was clean, bed Was ok for comfort, it was close to Top Golf and Texas De Brazil that we had plans for, checking in and out was quick, the restaurant /bar was closed due to COVID-19

"Cancelled but was not refunded"

1
User 11/06/2020

Called and cancelled my reservation two days before the 48 hr mark, was told I would be emailed a cancellation number but never was, thought eh maybe its okay. Nope. Was still charged. And now to use up the last few characters, again very annoyed.

"Serves its purpose but felt unsafe"

3
User 05/06/2020

Stayed June 3-4, 2020. Felt very unsafe due to people walking around the parking lot at 10pm-11pm. They did not seem to be hotel guests. Cars meeting up and speeding away in lot as well. Was told we would get a “grab and go” breakfast that replaces the normal buffet (due to covid). I was happy to hear they were adjusting their practices to keep guests safe. Went down in the morning and were told that the hours of the cafe were changed and it will not open until 2pm, so no free breakfast. No voucher or anything to supplement the miscommunication. The room was clean enough. The bathroom smelled of cleaning products which I was happy about because I knew it was at least bleached. I rather be safe than sorry in today's times. The location right across from universal was great, but I couldn't seep well wondering if my car would be broken into or not.

"Great Stay, Great Staff"

5
User 02/06/2020

Loved the hotel. We were unknowingly upgraded to a beautiful suite. Only had one night there but waned a whole week. Staff was amazing, great area to walk and enjoy I-Drive. We did not try the restaurant there but it looked good.

"Cheap price so it's hard to complain"

3
Lolamonroe77, Chicago, Illinois 30/05/2020

A/C started leaking. Wet the whole carpet. Called maintenance and they brought up a blower to dry the carpet. Never fixed the A/C. Started to smell like mildew. I bought plug ins and sprayed Febreeze and nothing worked. When I checked I to the room, there was a used Q-Tip on the floor next to the bed. Kinda grossed me out. Housekeeping never came to clean room and I was there for 4 nights. I ended up checking out early cause I couldn't deal with the smell and the wet carpet. The price was great. About $55 dollars a night. Very close to Universal Studios but because of Covid19 it wasn't open. The staff was pretty nice just didn't have the amenities advertised online. Might book again once things are back to normal to see if the service and amenities are better.

"Nice Time"

3
Dadeeyo, Melbourne, Florida 18/04/2020

We had a good time at this location. It is very close to many attractions, restaurants and outlet shopping. The room was clean and the pool area was enjoyable. It was primarily hosting families with children but they were having fun as well.

"We had a great stay!"

5
User 30/03/2020

My friend and I stayed here a little over a week ago during the craziness of everything closing down. The hotel staff was super nice and helpful. Brooke at the front desk was amazing, she has a great personality and could turn your day around! I would definitely come back. It's a great place to get away and relax. The food/cafe in the hotel was great. It is also in a great location!!

"Clean hotel with fabulous hospitality"

5
User 12/03/2020

We ditched our original reservation at the Ramada, and could not be happier. This Best Western was a breath of fresh air coming to clean rooms, and hospitality that is unmeasurable. Great service and experience all around. Next time we come to Orlando, this will be our choice hotel. My only small negative items would be that the pillows were odd, they were half size of normal pillows which didnt allow for full neck support and the hallways smelt of mildew. The bar service is great and unmatched, although prices are a bit steep. Very small in the scheme of how great everything else was.

"Family vacation"

1
krisU5567VZ, Newburgh, Canada 10/03/2020

Location was great the breakfast is worth every penny. The entire resultant staff was fantastic for both breakfast and dinner it was the only good part about the hotel. Upon check in we went to our room to find a terrible odour and a pile of rotting food on the carpet under the desk. We notified the front desk to which they got us another room on the same floor which was kind of helpful since we only had to move luggage for a family of four (a three year old and six month old infant my wife and I) by ourselves to the new room. Our new room also had a bad odour to it there was a used bar of soap in the shower, that looked like it hadn't been cleaned, the coffee maker in the room had and old filter left in it which was starting to mold. I again notified the front desk and asked them to address it the next day since we were pretty fed up with everything that night and wanted to get the baby down. When we returned the next day the soap was still in the shower! After they supposedly cleaned the room. Not a place I would ever take children to again they seriously need to work on cleanliness around this hotel

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Mr. Shetler; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.

"Convenient, Friendly Staff, Clean Rooms"

5
Darlene P, The Villages, Florida 08/03/2020

Two couples needed a convenient place to spend the night after an evening dining event. The Best Western Orlando Gateway Hotel was the perfect choice. We were greeted warmly at the front desk and our rooms were very nice. We appreciated the complimentary parking. We would choose this property again.

"You get what you pay for"

1
vmart004, Port Saint Lucie, Florida 07/03/2020

My family and I arrived and checked in to the hotel at 3:30pm, dropped our personal belongings, and quickly left to enjoy the parks. The room we were originally assigned, was entered without our knowledge, due to a leak in the room. They proceeded to air dry the room. We got back to the hotel around 10:30pm, there was no notice on our door, but our key cards were disabled. With our two tired kids, one who was asleep on our shoulder, we had to go downstairs and we were informed of the situation, and reissued keys. We went back to the room but there was a strong odor, so we were switched rooms. The 2nd room had the same odor, possibly worse, the AC unit was very loud, and unfortunately we thought we were getting two queen beds instead of two full sized beds. Another observance, the floor throughout the hotel (including elevator), was sticky and dirty, if it wasn't so late, and the fact that we were with two exhausted children, my husband and I would have left the hotel. The staff was very friendly but there is no amount of friendliness that could fix how uncomfortable we slept. We would not recommend anyone visiting this hotel.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Ms. Leavis; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and apologize for not exceeding your expectations. I must be honest, I wish your survey was to inform us of a phenomenal visit; however, it is still a gold nugget, as it gives us the opportunity to examine processes related to service failure. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. After reading the description of your experience, I would be unhappy too. We understand how frustrating it can be when something we believe is simple turns out differently. We work hard to hire honest people, with a caring attitude and implement standard policies to protect our guests and associates alike. Again, please accept our sincere apologies for not doing that for you and for the difficulties your encountered during and after your stay. I hope you will consider staying with us again.

"Excellent hotel and location"

5
User 06/03/2020

Very nice hotel and location for a great price. Rooms are clean and comfortable with coffee maker and microwave. Location was fantastic very close to Universal and lots of restaurants and bars around.

"Great option visiting Universal Studios"

4
softwaris, Ede, The Netherlands 01/03/2020

This might be your best bet when visiting Orlando for either Universal Studios or Disneyland. It's a relatively small hotel for the Orlando area but has some decent facilities. Rooms are decent size and gym is small but suffcient. Free shuttle service towards Universal Studios stops here first so you always have a place to sit. Walking to/from Universal Studios is a option too since it's only a 15/20 minute walk.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Softwaris; Thank you for your business and excellent review. I am confident it will benefit many travelers looking for an honest review. We really are delighted that we exceeded your expectations and hope to serve you again the next time your travels bring you to Orlando. Thank you again for your business and support.

"Best Hotel"

5
User 29/02/2020

This hotel will surely make you comfortable no matter what! Super friendly staff, best housekeeping services! Heated pool and two hot tubs! The best! Anybody who ever wants to feel as welcome as we did, go to Best Western!

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Ray3099; Thank you for your awesome review and business. I cannot wait to share your review with our staff to encourage them and let them know their hard work is paying off. We appreciate the support and look forward to serving you again soon an often. Until next time!

"Unfortunate choice of Hotel"

1
BeaCon69, Florida 26/02/2020

Older hotel, rooms have several coats of paint, preventing bathroom door from shutting properly, toilet ran, bathroom sink did not drain, tile in tub had mildew and was painted over, water damage on 2 spots in ceiling had bad repair/paint job with mildew spots underneath. Burger at restaurant actually literally made us ill by the time we made it upstairs to the room. AC cooled part of the night, but noisy. Unfortunately not noisy enough to drown out all the other noises. The walls were extremely thin and we could hear shower/toilets and other noises in all adjacent rooms and every door on the hallway more than expected. This was the most disappointing hotel stay in over 10 years. Rating is not accurately reflecting status/value of this hotel. Front desk was friendly, but we were cornered for presentation at checkin (we were regular paying customers, no specials). We will not return here.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Dear Beate Connette, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Post Cruise Overnight Stay"

3
User 25/02/2020

Hotel looks better on the outside than it does on the inside. Its pretty dated and smelled like it also. New resorts are being built around it. Just a short drive from the airport it is a 5 min drive to Universal Studios. Staff was friendly at check in.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Dust36; Thank you for traveling and staying with us. We truly value your business and appreciate your candid review. You are correct, our hotel is old in comparison to many of the new ones being built all around. In fact, our building is 36 years old, and we have an excellent location as you mentioned. We hope you will consider staying with us again the next time your travels bring you to Orlando.

"Clean and a good price"

4
gnizoons1, San Antonio, Texas 22/02/2020

I found this hotel on TripAdvisor and was pleasantly surprised. It is an older property but very clean and well maintained. Breakfast was not included but we went to a nearby restaurant. Staff was friendly and Libby was inviting. I would definitely stay here again.

"Glad I found it"

5
alanlM8426CO, Louisville, Kentucky 22/02/2020

I ended up at this hotel because another chain overpromised and underdelivered. They were busy and almost full, but Brooke (#1 employee) managed to help get a room at a reasonable rate. I am also I BW reward members. The check in was smooth, the room was great. The hotel was nice, safe, clean and comfortable. I was gladly stay here again. Breakfast is at the hotel restaurant, so it is not free, but I didn't care, my experience was good with everything else.

"A stay on Orlando."

5
Lynn C, Ottawa, Canada 20/02/2020

My husband and I arrived early and received an early check-in. We were at a location that offered shuttle service to Universal along with a restaurant and small convenience grill. We were able to meet family (a grandson and his new wife) in the restaurant and have a quiet dinner without being rushed. We found the food very good and the staff were exceptional, from check-in, to the housekeeper and the restaurant. We would definitely stay here again.

"Housekeeping Does Not Read"

2
Secret232, East Grand Rapids, Michigan 17/02/2020

I have visited Orlando for the past 10 years and stayed at Best Western Gateway for the past 5 years. The worst problem I had this stay was with getting my room cleaned. Each night, I would place the "Do Not Disturb" sign on my door. We would leave each day around noon and return around 3:30 pm or so. When we leave, we would turn the sign over requested the room to be cleaned. Out of the 4 nights, I was there, housekeeping only cleaned the room one day. The remaining three days I had to call the front desk and request them to clean the room. It got so bad that the front desk person said...Don't put the sign on the door at all. They do not read it. We stayed in a room with two double beds, as that was all that was available when I reserved online. The beds slept horrible. Not only were they hard and uncomfortable, I found I was allergic to something in the bed. I have asthma and noticed that each night, I would start coughing horribly. Finally on my last night, I decided to sleep in the chair. That's when my coughing stopped. This is not the first time I have been in one of their rooms with a double bed, but this was the first time I had an asthma attack while there.

"Great stay! "

5
User 13/02/2020

My boyfriend and I planned a trip to go to Universal Studios and used this hotel. The hotel shuttle was perfect to get us to and from the park instead of paying for parking there. It was much appreciated, and the staff were so helpful during our interactions with them. And they had water and cookies at the Front Desk! Highly recommended and I would stay here again!

"787Fitness24"

5
787Fitness24, West Palm Beach, Florida 13/02/2020

I had an amazing experience at this location they went above and beyond on my birthday they gave me a birthday card and a bag of treats the nicest thing I have ever received from anywhere I have stayed at thank you..

"Excellent Hotel & Customer Service"

5
User 09/02/2020

This Hotel was perfect. Hotel room was clean. Staff and Management Extremely Friendly. The additional cost for breakfast worth every penny. The hotel is 6 minute drive to Universal Studios. Lots of food options in the area. Great Hotel, Great Location.

"Good location and value"

4
User 07/02/2020

4 nights with wife and we have had a good experience, friendly staff and housekeeping ladies very nice. Bought some saw hi he's from deli they were ok. Room is clean and all worked well. Best westerns usually have good prices and I use them often.

"It was ok for the price."

3
User 06/02/2020

There were a few issues with the room. But, overall it was in a good location and the staff was friendly. I don't require a lot to be content. So, it met my expectation. If I go back, I will probably select something closer to icon park for easy walking access to the areas that I would likely want to visit.

"My experience was excellent at this hotel. The room was super clean and comfy! Great value"

5
milenehernandez, Miami, Florida 02/02/2020

I would highly recommend everyone to stay at this site either for business or vacation. I felt very comfortable and safe even when I was traveling alone. Good hotel for Universal. My only suggestion is they should include a continental breakfast for guests.

"Never again"

2
User 31/01/2020

Rooms felt very damp and stuffy. Bathrooms were clean but had a lot of mildew in corners. Lousy water pressure. They charge $11.95 basically for a continental breakfast that just about every other hotel gives for free. Staff was excellent though I will say that friendly and efficient when asked for xtra towels and blankets. Unfortunately I would never stay here again. I always stay at best westerns and this one was definitely one of the worse ones as far as rooms and bathrooms.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vistal component to our hotel and we strive to exceed our guest's expectations daily, I apologize for not being able to do that your you. We are sorry hear about your experience. We If you are open to discussing this further, please call us at 407-351-5009 and ask to speak to our front office manager. We'd greatly appreciate the opportunity to hear details of your visit and work towards earning back your business.

"Great hotel location"

5
User 31/01/2020

We had a perfect experience at this hotel. Great service, clean, nicely decorated and comfortable mattress! The front desk check in was fast, friendly and efficient (not always the case at other hotels).

"Decent Hotel with great location!"

4
User 30/01/2020

The service was awesome. We loved the quick check in and checkout. It would have been more value for the price of they had free breakfast, but otherwise a very convenient and comfy stay! Would definitely recommend it!

"Nice staff, nice hot tub and pool area but other lacking areas"

3
Nolpreen, Kelowna 29/01/2020

I came here tonight cause my last hotel was crappy overall. Not many features there. Nice staff and nice hot tub and pool area but slow internet up in room so am down here in bus. center currently and had to reboot the computer myself! Was so slow! Plus the screen is so dirty like something spilled on it and so dusty and keyboard too and am not a fan of that as then bacteria and germs etc etc! Come on! Take care of your stuff! Now taking that time I needed to get stuff done to post this and wasting my time! Frustrated. The restaurant lacked good service too. Like I was doing him a giant favor just being in there earlier, come on now. Jan 29/20. After 7 pm now, like 8 pm but this comp says just 7 pm and do I need to fix that too! Geesh. No good attention to details here looks like. My alarm in room when I arrived was 30 mins out as well...you cannot make this stuff up!

"Amazing!!"

5
krbrow22, Miami, Florida 23/01/2020

The hotel staff at the front desk is very nice and helpful. The rooms were clean. If you are going to Universal this hotel would be perfect for traveling time. Disney wasn't too far so that made it even better. It is surrounded by all the shop, food places, and close to the highway. It's not by all the craziness but not far from everything. I highly recommend if you are a family traveling on a budget . The price of the hotel was very reasonable .

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Thank you Krbrow22; We appreciate your candid review and are confident it will benefit many other travelers looking for a sincere review. We hope to serve you again soon.

"Not a four star hotel"

1
User 22/01/2020

Had to run the air at 63 degrees to eliminate the odor in the room. Previous occupants property was left n the room. Bathtub clogged while showering and hair came up from the drain. Had to pay extra for "amenities" which included the pool....since when did I have to pay extra for things that are already in the property.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Jenniferm9790; On behalf of the entire team, I would like to apologize for not exceeding your expectations. Your feedback is extremely valuable to us, as we strive to improve with each stay. One of our priorities is to offer a well-maintained and comfortable atmosphere for our guests. Judging by your candid review, we had some service failures and have taken the necessary steps to ensure they are addressed. Again, please accept our sincere apologies. I hope that you will consider giving us an opportunity to earn your business back.

"Great Value close to Universal"

5
551bethh, Hollywood, Florida 20/01/2020

Always a friendly staff, most of the time the EV charger is working, but Wawa down the street now has a bank of Tesla superchargers if theirs is not working. Love the two hot tubs at different temps and the pool and hammock area. super relaxing, clean with microwaves and fridges in the rooms. A great value and short ride to Universal. Also close to restaurants and conference hotels and centers.

"Last minute getaway 2020"

3
Cristina L, Toronto 19/01/2020

I stayed 2 nights in this hotel, the reason why I chose this place is because I only had 2 days and I wanted to be close to Universal Studios which is just 5mins drive from the hotel very convenient. The room was spacious but very old, pillows are very uncomfortable, and the hallway looks very old too. The shower handle was very difficult to operate and nearly no hot water coming when showering. We paid $120CAD each night including breakfast but the breakfast was not worth it...not much options I would say it doesn't not worth the value and staffs were very friendly.

"Quick 7-day escapade to Florida"

4
2Corinne, Scottsdale, Arizona 19/01/2020

We never did so much in 7 days! Orlando for 4 days enjoyed unusually sunny and warm weather, visited Universal Studios and other tourist places, some shopping, discovered delicious Korean BBQ dishes, then drove for a 3-day stay in beautiful Treasure Island . Then we'll return to Orlando for one night at the Best Western Gateway for our flight back home.All in all, a perfect mini winter vacation.

"Poor shuttle service to Universal"

2
User 10/01/2020

Hotel was very nice and not too expensive Room was great, very clean and quiet. Very convenient to Universal Studios. Transportation to theme park was not too good, but only a $10 taxi ride there. . Check it out before you go.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Patahearn38nyfl; Thank you for traveling and staying at our hotel. We realize you have many options when staying in Orlando and appreciate the confidence you have placed in us. We will pass along your positive experience to our team so they can know that their hard work is paying off. On behalf of the entire team and the transportation company, please accept our sincere apologies for inconveniences you experienced. We look forward to serving you again soon and often.

"very excellent"

5
luoqiyuauburn, Auburn, Alabama 10/01/2020

I will recommend my friends to go this hotel. Enjoy it and have a wonderful time.By the way, the lady and sir in front desk is so kind and the hotel has a convenient location which is near universal and outlets.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Thank you for your review,Luoqiyuaubum. We will pass along your positive experience to our team so they can know that their hard work is paying off. Thank you for choosing Best Western Orlando Gateway Hotel. We look forward to serving you again soon and often.

"Rooms and Services"

4
User 06/01/2020

Best Western really lets you enjoy your stay. The rooms were very clean and bigger than i expected, every room includes a microwave and a fridge big enough to store about 5 drinks and a few items. We stayed in a double queen bedroom and surprisingly didn't feel cramped at all. My only complaint is that it smelled a little of mildew but i imagine that could be from the carpets if they haven't been updated yet. The amenities are not too much and not too little, enough for a good afternoon relaxation after a busy day in Orlando. A clean heated pool and two jacuzzis, i loved the gym which had quite a few selections of machines. There is also an on-site convenience store with a generous selection of snacks and drinks. I was a little sad that Best Western doesn't include a free breakfast with the reservation but considering the price i paid, cant complain too much. You always have the option to include breakfast to your reservation for an extra charge, which someone from front desk will gladly help you with. Everyone is so attentive and hospitable. All in all, this has been one of my best stays so far in orlando hands down and do plan on returning.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Sarahshenanigans; Nice!!!! We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will be beneficial to other travelers that are looking for genuine responses. Thanks again for your business!!! We realize you have many options when staying in Orlando and truly appreciate the confidence you have placed in us. We look forward to serving you again soon and often.

"Not bad hotel. close to universal park... free shuttle to Park."

3
User 05/01/2020

Not bad hotel. close to universal park... free shuttle to Park.They will offer you discounted tickets with timeshare. hey offer the ticket but you need to go somewhere else to collect the ticket. the whole process i found it very unprofessional. Service is very bad. i wouldn't take discounted tickets here.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Thank you for traveling and taking the time to share your comments on your recent visit with us. We truly appreciate your business and confidence you have placed in us. I would also like to take this opportunity to sincerely apologize for your experience with our time-share tenants. It is our understanding, their greeters should be explaining their vacation programs and obtaining consent prior sending people on tours. Rest assured, your experience is important to us and will be addressed. We meet with our tenants and use the feedback we gather to help to drive focus on maintaining a warm, welcoming and honest environment. I hope you will consider staying with us again.

"Good stay"

5
mworld2, Brewster, Massachusetts 05/01/2020

Very clean and comfortable beds greatwas quiet nice pool area , very easy to get to and had nice breakfast area, close to restaurants and shopping. Were given top floor and early check in upon arrival

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
MWorld2; Thank you for traveling and staying with us. We are delighted to hear we exceeded your expectations on your recent stay. We truly appreciate your business and support. We hope you will consider visiting with us again soon and often.

"Not what's pictured"

2
guys4t, Winston Salem, North Carolina 02/01/2020

Hotel staff friendly. Hotel is dated which is not shown well in pictures. I chose this hotel based on pics and reviews. The pool area needs work. The room we had had old dated and worn furniture and carpet. The bathroom was dated as well. The door barely opened and got stuck each time closed. There were simple upgrades that made it seem like they ran out of money to complete. The location is great. The staff is good. Unfortunately, this hotel did not meet my standards.

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Guys4T; Thank you for taking the time out of your busy day to share your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback is extremely valuable to us, as we strive to improve everyday with each stay. One of our priorities is to offer a well-maintained and comfortable atmosphere for our guests. We greatly appreciate your comments about the aspects of the room and resort that need updating. If you are open to discussing your room number with us, please contact our front office manager at 407-351-5009 so that we may have your room professionally inspected and work on earning your business back. Always at your service.

"Room issues, Unadvertised pacakge charges"

1
User 27/12/2019

My wife and I arrived for our annual vacation on November 23rd. Checked in went to our room and then I went to collect some packages I shipped at the front desk. There I was informed that only the first package wa free and there was a $5.00 charge for every additional package. When I fired back that this is not stated anywhere on the BestWestern website on in the reservation confirmation I was told it was "Hotel Policy". Of course coming from another contry I could not stop or reroute additional packaged enroute and I refused to pay. And of course when the couple of additional packages arrived this we were rudely told of this fee two additional times. Even after pointing out that we overheard one of the front desk people describing Best Western as a 4 star and pointing out that having stayed at Hilton, Rosen and other hotels we were NEVER charged for any amount of packages shipped to those hotels. Then there were the room problems, tolilet shaking/rocking whilst suing it, bathoonm door could not close properly, noisy airconditioning and housekeeping left a towel draped over the coffee table like it was a table cloth. When we complained they promised us to have issues fixed but no one showed up and fortunately as we spent most of our time in the week there were out of the hotel most of the time. BTW this was a room on the top floor. Even when I filled out the online survey the apology from the Hotel General Manager, Bill Jones, was "Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future". NOTHING MORE..Great customer relations Bill Jones. FYI the last time and only time I had to complain at competing hotel I was given 50% off the one night the air conditioning made noise. Bottom line I'll pay he extra for a real four star next year..

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Dear 333rickyn; Thank you for traveling and staying with us while visiting Orlando. We truly value your business and candid review. We are sorry to hear that your stay was less than par and that we did not exceed your expectations. We are unable to locate past guests based on screen names; so I will address what I can and welcome you to contact us directly if you would like more details. We understand the majority of our international guest enjoy the convenience of online shopping and are not able to get packages sent to their homes due to online shopping regulations. We do receive packages each day for our guests at a cost. Each room is allowed one complimentary package and each additional package is $5.00 plus tax. We do have those fees listed on our website, brand and our booking partners. We apologize for the oversight you experienced and would be happy to look into the site booked with to ensure it is visible to other travelers. On behalf of the entire team, please accept our sincere apologizes for not exceeding your expectations and not acting as requested. Please feel free to contact us and we will be happy to do speak with you directly. Wishing you and your family a Happy and Healthy New Year.

"BE CAREFUL of whyndham timeshare presentation trap"

1
User 18/12/2019

When we checked in , they told us they are adding a free gift and led us to the concierge desk. A lady there gave us 2 options, we could pick either a 75$ universal coupon or a week stay at any whyndham resort around the world for a one time pay of 50$. We choose the week long stay. Then she proceeded to tell us that a car would pick us up tomorrow and take us to whyndham for free breakfast and show us the hotel, which will take around 90 minutes and then give us the vouchers for the free stay. It was too late before we realised that we had been duped to attend a whyndham timeshare presentation . The 50$ is non refundable btw. We don't intend to start our vacation by going for a high pressure sales pitch. Save yourself the pain, don't fall for any “freebies” .

Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Rumaisams; We are grateful you took the time to share your recent experience at our hotel. On behalf of our entire team, I would like to say “Thank You” for traveling and for your business. We strive every day to provide a great customer experience, it's exciting to hear that reflected in your visit. I would also like to take this opportunity to sincerely apologize for your experience with our time-share tenants. After reading your review, I can certainly understand your frustration and feelings of being tricked. It is our understanding, their greeters should be explaining their vacation programs and obtaining consent prior sending people on tours. Your depiction of the chain of events seems like a process that can be emotionally draining and certainly not a fun approach to vacation. Rest assured, your experience is important to us and will be addressed. We meet with our tenants and use the feedback we gather to help to drive focus on maintaining a warm, welcoming and honest environment. Thank you again for your business and for sharing your experience. We hope you will consider staying with us again.

"Best location to Universal & Islands of Adventure"

4
TonloF, Pembroke Pines, Florida 18/12/2019

Just a few minutes from Universal. This makes it easy to leave the park & return if needed. Hotel is nicely decorated. Staff is friendly & fast. Beds were comfortable. Bathroom/tub was not clean upon arrival, items left in tub.

"Nice Hotel in Orlando"

5
User 17/12/2019

Great location and exceptional service! Staff was eager to help in various situations and went above and beyond even asking if anything else was needed when you request items to your room. We received two letters from management during our stay and we were able to leave our bags with at the bell desk after checkout without any hassle! Great experience, would book again!

"Pretty good experience"

4
itstravelingjess, Atlanta, Georgia 17/12/2019

We received a pretty good deal for a 5 night stay. The exterior is nice but the construction work next door is a sight for sore eyes. Other than the noise from next door the exterior and interior of the hotel is nice. Rita at the front desk was very helpful. One thing I thought Id mention is a guest of mine came to retrieve their item they left and the front desk recpetionist was very rude and continued to make her feel uncomfortable.

"Centrally located"

4
James M, Las Vegas, New Mexico 12/12/2019

Nice people, centrally located, and close to all of the major Orlando attractions. A fair value! If you are a regular Best Western customer keep in mind that breakfast is not included with your stay, so be sure to account for that when budgeting your travel dollars.

tropicaltravelfan, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you Mr. M; We truly value your business and excellent review. I am confident other travelers will benefit from your honest review. We hope you will consider staying with us again soon.

"Good value but disappointed in amenities "

3
Pbrain2011, Pittsburgh, Pennsylvania 06/12/2019

I selected this hotel for the rate, thinking it would be a good value but found a few unpleasant surprises. Check-in was pleasant as the front desk staff was very upbeat and friendly. Room was nice, with two (!) sinks, multiple pillows, and very good in-room coffee. BUT although the hotel listing “showed” the breakfast icon, making me think there was free breakfast included, note that there is fine print (which I hadn't seen, and I'm sure that's the point) that you have to buy the onsite breakfast (we didn't; we went to nearby IHOP!). There's no lobby coffee-again, you have to buy it onsite. And the “complimentary“ bus to Universal Studios Theme Park actually went around a large block picking up so many people at other hotels that it was standing-room only by the time we reached the park *45 minutes later*. I was so mad that the front desk hadn't been upfront about this delay, as I would've paid the $7 to uber there had I known! Soooo.....when looking for a budget stay, takes these things into consideration!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Pbrain2011; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.

"Noise "

1
GTH1121, Bristol, United Kingdom 04/12/2019

Currently here. Someone was drilling at poolside at 6:30am which woke us up. Then at 6:50 am the building work next door (which nobody mentioned at check in or on the website) started. There is a consistent beeping from heavy machinery carrying out building works next door. It's now 8:45 and the noise has not stopped and the beeping from the machines has been consistent. There are a lot of options on IDrive so take one not next to a building site.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
GTH1121; Thank you for traveling and selecting our hotel. We appreciate your business and confidence you have placed in us. On behalf of the entire team, please accept our sincere apologies for the construction noise next door. We understand how frustrating it can be when you are trying to get some R&R. Unfortunately, we do not have any control of that project and cannot force a halt. Judging by your screen name, we are not able to figure out your room number. If you would like to stop by the front desk, we may be able to move your room to the other side of the hotel and perhaps that might be a bit more quiet. If that is too inconvenient, maybe you could find a radio station with soothing music you like and play it to try and drown out the sound. Again, please accept our sincere apologies. Please stop by or call the front desk and we can try to resolve this issue for you. I hope you will enjoy the rest of your stay and come back to visit us again.

"Raines Basketball"

5
User 01/12/2019

Anpavy and the team at the hotel were very cordial and attentive to our needs. Will make this my hotel of choice whenever I stay in Orlando. the rooms were very clean. we really enjoyed the breakfast buffet. the decor in the lobby and the rooms were very refreshing.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Cooljp100; Fantastic!!!! Thank you very much for taking the time to share your experience at our hotel and for the wonderful accolades you shared about our associates. We believe we have an amazing team and are delighted you experienced the same. We truly value your feedback and look forward to serving you again soon and often. Thank you for traveling.

"Would def stay again!"

5
1975tara, Fleming Island, Florida 26/11/2019

We stayed 3 nights thanksgiving week. Hotel has free shuttle to Universal, but our plans took us to Disney, so can't comment on the shuttle. 15 min drive to Disney area, and for the price, it was very convenient and the “resort fees” were very reasonable compared to hotels closer to Disney. They have a heated pool and 2 hot tubs, which were amazing after spending the day walking around the parks. Rooms were clean, staff was friendly, no issues. Breakfast was a little pricey $12/person, so we went to McDonald's morning 1, Dunkin donuts morning 2, and Perkins morning 3...all less than 5 minutes away. My son used the fitness center, which he said was great as well, free weights, treadmill, elliptical, etc. Overall, this hotel was a great deal, and we will definitely stay here again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear 1975tara; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. We truly appreciate your candid review and are confident many travelers will benefit from such an honest review. Thanks again for your time and the confidence you have placed in our hotel. We value your business and look forward to serving you and your family again soon and often. Wishing all of you a safe and Happy Thanksgiving.

"Great Stay, Great Value!!!"

5
User 25/11/2019

This hotel was close to shopping and other amenities. Staff was very accommodating, friendly while also professional. The room was clean and we were able to rest because facility was quiet despite being located near high traffic area.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Patricia W; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Best choice for the best vacation!"

5
Frances M, San Juan, Puerto Rico 22/11/2019

Best Western is a great option if you want to be near Universal Studios and International Drive. All employees were amazing. The price was excellent, room was big enough to be comfortable. The shuttle buses for Universal offered a convenient schedule and there were many stores and restaurants waking distance. Rita at front desk was amazing and helpful. We stayed before and will go back as soon as we can travel again to Orlando. Room 602 has a beautiful view. The fridge and microwave worked great and there is a store in the lobby for things to eat or personal stuff. Prices were reasonable. There is a Walmart near by (Uber ride for $8) in case you want to take advantage of room amenities. The pool opens from 8 to 11pm.

"Great stay at Best Western Gateway in Orlando"

5
User 21/11/2019

Excellent service from the front desk to room service! Great value for the price. Located close to all the main Orlando attractions. Facilities include a work out room, outdoor pool with hot tubs, restaurant and snack bar. Highly recommended!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you Voyager614309! We truly value your business and feedback. I am confident your candid review will benefit travelers looking for a genuine experience. We look forward to serving you again soon and often.

"Very pleasant"

5
User 18/11/2019

Everything was very nice, very quiet, 3 elevators so we never had to wait, parking was close, 2 sinks, one in the room and one in the bathroom, definitely a plus! The restaurant in the hotel had great food with a very good selections. Overall a great place to stay!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
mayesfamily6; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Very nice, clean, perfect position"

4
User 18/11/2019

the hotel is very nice and very conveniently located (close to convention center and to universal studios). Only 4 stars because the breakfast is not complimentary and it is a little expensive. it is clean and the staff is friendly.

"Very clean and caring staff"

4
barbarangondi, Cincinnati, Ohio 17/11/2019

The staff goes above and beyond to make you stay verry amiable, and enjoyable , the cook is verry nice and explains everything on the buffet menu for the day, the front desk is quick to get you to your room.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business.

"Great place to stay"

5
NorthStar444782, Los Angeles, California 15/11/2019

This hotel was nice and clean. Staff are great, friendly and very helpful. This hotel is close to all attractions in Orlando. I highly recommended. This guy at the desk was very helpful to find directions to go to different attractions, restaurants and places in Orlando. It was a great experience.

"Good overall stay but noisy"

3
User 14/11/2019

Stayed for 10 nights beginning of November. Arrived on a Saturday evening. Quick check in with friendly staff. Parking complimentary. Given times of shuttles to universal studios which were quite regular. We booked on the day each time we wanted one with no problem. After check in we were directed to another desk for a welcome pack. However, it was another company talking for ages trying to promote a meeting for a time share. A bit off putting when you've just been on a long flight. Given room on 5th floor facing pool and jacuzzi area. Beds comfortable. Free safe. Fridge, microwave and coffee maker also available in room. Shower worked well. Unfortunately there is a construction site building a new hotel this opposite this side of hotel. I would recommend guests bring earplugs with them or move rooms if you are a light sleeper like myself as the work starts everyday at 5.30-6am and the machines are very loud if you are based on this side of hotel. This is why I rated hotel average as apart from Sunday's when workers aren't there it's impossible to get a full nights sleep. I really liked the pool- sun deck was good for sunbathing. Jacuzzis were also warm. Had breakfast at the hotel once- plenty of choice and fairly reasonable price. Location for us was great. Plenty of restaurants. Very close to all the the theme parks we chose to visit.

"So many better options - should be 2 stars"

1
Julie_S29, Victoria, Minnesota 14/11/2019

This is a very competitive area of Orlando. I'm not sure how this hotel can compete when the nearby hotels are doing a much better job. Pros: The staff is very nice. Friendly and polite and clearly trying. Especially the woman who works in the coffee shop - cannot recall her name. She remembered my order on the second day, and definitely put customer service high. Junior the bellman was helpful. Cons: Pretty much everything else. Check in was difficult at best. There was some convoluted process to send a text, receive a text website link, fill out a form and wait for them then to contact me. The competition can do this easier. Note to management - make this process easier on your customers AND employees. Everything else - The food in the restaurant is quite poor quality. Think canned and frozen. Bleh. My wine glass was covered with fruit flies. The room itself was not particularly clean, was pretty run-down, and the heater emitted a terrible smell. Heater was also half broken or something... not sure. Everything just seemed haphazard and way over-used. Out of the hotels control - huge construction project next door. Completely ruined the view and it's loud! If you stay here, know going in - this is a 2-star hotel that is grasping to hang onto a 3-star rating. Pick it if your price and expectations align. Otherwise, go to just about any other property in the vicinity.

"Service"

4
Nannette L, Pittsburgh 14/11/2019

All of the employees at the Best Western Gateway Orlando were friendly and very helpful. One employee that went above and beyond was Junior Gonzalez.We arrived too early for check in and he stored our luggage until we could get into our room.On the day we were leaving we had to check out 5 hours before our flight back home. Again he stepped up and assured us that we could leave our luggage and retrieve it . Then when we were ready to leave for the airport. He even helped us to load our bags into the Uber. He simply was quite a gentleman and very pleasant. Thanks Junior!.

"Nice stay"

4
User 13/11/2019

Family trip to Disney World and Universal Studios. Ladies at the reception were very friendly and the gentlemen in travel center were helpful, and gave us good recommodations even we didnot purchase any Theme parks tickets from them.

"Stop over"

3
T2211GNgregd, Lockport, New York 07/11/2019

Flew in late Saturday nite. Shuttle pick up from airport not a big enough vehicle. Easy check in but had called earlier in week to ask for a ground floor for quick in and out in morning with luggage and golf gear. Gave us the 5th floor? Room ok beds ok breakfast ok coffee very good. Shuttle back to mco driver great. Thanks

"Incredible Stay!"

5
User 04/11/2019

We loved this hotel! This hotel is minutes away from Universal Studios and Islands of Adventure- the bus takes your there and back and saves you parking fees. The team was incredible and made us feel at home! The rooms were spacious and had multiple places to sit and get ready. We will definitely be back

"Basic"

3
User 03/11/2019

It was exactly what I expected. Basic amenities, food & overall decor. We needed one night at a hotel in Orlando near Universal Studios. It was perfect for that. Their WiFi is extremely slow. About 4mbps up and down. The fitness facility is anemic, again totally expected. The staff we encountered from the front desk & restaurant were extremely nice and helpful.

"A Great Bed in a Great Location"

5
User 02/11/2019

I can't stress how amazing the location is because it was within a 5 min drive of Universal parks. I walked back from the parks (30 min walk) and it was pleasant because there was a paved walkway for pedestrians. The mattress and blankets was the best part of the room which in my opinion is the most important, the decor and room itself wasn't beautiful but it wasn't dirty either. I was greeted by all the employees and the cleaning staff were very helpful.

"Good could of been better "

3
travelwithswag, East Elmhurst, New York 29/10/2019

3 stars ⭐️ because of the Very friendly staff very accommodating, but the food is too high priced for its taste and the hotel is dated, the construction going on outside is an eye sore, our view from our room was of an old school looking pool and jacuzzi fenced off a parking lot and a humongous construction site, our room was on the 8th floor and the elevator went up to 7 i mean one flight of stairs isn't bad but still, the room wasn't bad but what stuck out to Me really was the friendly front desk agent and staff, the buses that take you to universal studios are free but don't come often, it's about a 20 minute walk and a quick Uber ride.

"No water!!!"

3
C1458UYelizabethp, Fayetteville, Arkansas 26/10/2019

Hotel was ok until they turned off water for 4 hours for routine maintenance with little notice given. Its a well maintained older hotel, but would have appreciated better communication about the planned water outage, so i didnt have to go without a shower one day

"Good overall experience"

5
User 26/10/2019

Excellent service. Quick and easy check-in and check-out. Everyone was kind and easy to speak too. The room was clean and convenient. Took advantage of the shuttle to and from the park and I think it is worth the resort fee you pay. I would stay here again.

"Good hotel"

4
User 25/10/2019

Good and clean hotel located in a safe and calm location for affordable rate. Breakfast was buffet and it was really good even though it is seperate charge of 11.95 per person. Would love to stay in this hotel again

"Great deal and surprisingly good hotel"

5
User 23/10/2019

Great deal and great price Things I really liked included Great view, clean room, fast WiFi, great water pressure . The staff was friendly The only negative for me was it was far from the convention center but 9 dollar car share ride

"Worn down Property"

3
stoasty, Richmond, California 22/10/2019

Cant expect much for the price paid. Hotel needs a modernization and put effort in to cleaning the property. The people that work their try their best to make stay enjoyable but even they look worn out.

"Gateway Universal"

4
User 18/10/2019

The hotel is a great value for the money. It's close to all that International drive has to offer. The staff are friendly and helpful. We stayed here for Halloween Horror Nights. Again for the money is well worth it. Our only complaint is happy hour in the hotel bar, it's a bit on the crazy side. We had 4 drinks (not beer), and the cost was $47.00. I understand we are on vacation but that is crazy and I did not see the prices anywhere in the bar, I guess we should of asked the price of call drinks. Again for the money and location great hotel. Be careful in the hotel bar $$$$$$.

"gateway to universal"

5
daleperren0ud, Sandy, Utah 18/10/2019

great stay, close to the universal parks, free shuttle, with a somewhat limited schedule but it worked for our needs, clean room, comfortable bed, had dinner in the restaurant one evening, it was good.

"Adventures at the Parks"

5
User 18/10/2019

Last minute trip to Orlando with family that came to visit booked 2 suites that where great and accommodating for all 8 of us. The hotel has a shuttle that drops you off and picks you up at universal! The pool is beautiful and they have a gaming room that my teenagers enjoyed! Rooms are well appointed. Restaurant for breakfast was a plus. Overall an awesome 4 night stay. Service was good as well.

"It was ok for the price"

3
User 17/10/2019

It is just an average hotel. We did not need anything fancy as we would just need to sleep and shower because we would spend most of our time outside the hotel. The room was pretty outdated, the staff was very nice though. We did get annoyed at a a time sharing sales representative that was too pushy when we went to reserve our universal studios shuttle bus. She became rude at some point because she would not take no for an answer. We just walked away.

"Great place"

5
Karen9283, Ashland, Oh 15/10/2019

We stayed here 6 nights. We ate breakfast almost every morning at their buffet. Room was clean. It is a short drive to Universal Studios or you can get the bus. Pool and hot tub was clean and nice. Staff was very friendly.

"Best Western"

5
User 09/10/2019

Best Best Western that I have ever stayed at. It was close to all parks and really close to Universal Studios. Great location for the Orlando airport too! I would highly recommend this hotel! It has a nice coffee shop and restaurant too

"Great time!"

5
debgo2019, Florida 08/10/2019

A clean and friendly treasure of a place! It's fast and convenient , and only 1 mile, it's so close to the park . It's Easy to order food from dash door for middle of the night or take a lyft if needed to parks or shuttles run back-and-forth from the hotel to the parks . It's upscale and it's cleanliness and I was very comfortable and so is my family. I'll definitely choose this place again.

"Great hotel and close to everything"

5
JacDerocco, St. Petersburg, Florida 06/10/2019

We had a great stay here. The restaurant served tasty food at reasonable prices and the breakfast buffet was wonderful. We used the pool which is larger that most hotel pools and the pool bar served good drinks.

"Excellent service and price "

5
mcgusd, Heredia, Costa Rica 29/09/2019

We stayed one week for a very cheap price and an excellent service, rooms have very good beds and accessories, its location is pretty convenient if you are going to different parks and shopping. Excellent service, no complaints at all

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
McGusd; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family and that you were able to secure an excellent rate during our traditionally slow time. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"My go to Orlando Hotel"

5
User 22/09/2019

Best deal in the area by far. Great pool, 2 hot tubs and a hammock. Only minutes from the convention center and idrive. I need 126 more characters to hit the minimum to submit this review. Car didn't get towed. Done.

"Smelly musty rooms, noisy hallway"

2
User 12/09/2019

Hotel lobby is ok. We tried using the back entrance to the hotel since it was closer to our room but the key cards would not work. Once we had the key cards straightened out we headed to the room which was exceeding smelly as was the hallway leading to the rooms. It smelled musty and damp, so much so that it gave me a headache. The rooms definitely need attention.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Johanna Antonio; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.

"annual Halloween Horror Nights"

5
Imogene H, Jacksonville, United States 10/09/2019

We always stay at Best Western Orlando Gateway when we come for opening weekend of HHN. The employees here are over the top when it comes to being friendly and helpful. A lot of updates have been made to the hotel since the last time we were here. Beautiful! We always recommend the Gateway to all of our friends.

"visiting harry potter"

4
Gregory F, pompton plains, United States 02/09/2019

room was very clean quiet there was road closure in front of hotel which caused detour getting to universal just a minor inconvenience nothing to do with hotel just a few minutes drive to park walkable if so inclines

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Gregory F; Thank you for traveling and taking the time to share your experience with other travelers. We truly appreciate your business and hope that you will be back again soon.

"No Tv service"

3
Shi-peng M, Duluth 31/08/2019

Tv did not work. Front desk employee did not appear to care. Tv finally worked at check out. Employee never apologized. Bed was very comfortable. Very lovely window view. I enjoyed it. Parking was limited. I would like somebody to contact me about the tv.

"Great stay"

5
User 30/08/2019

This hotel was close to universal studios, they have a Shuttle book early or you will be the last bus in the morning. Coming back it's nice but the 1st bus is packed,wait for the second bus or even later bus for the night life crowd.Room was clean, towels soft pillows great and snack shop has all any one could want, drinks, pizza's danish salads and lots more.watch out for the diamond resort peaple to get you to go check out there other hotels, waste of time if you don't want a time share.

"Great stay."

5
User 30/08/2019

Personally had a great time and the view was amazing! only issues were extremely minor but could have bothered me a lot more in a bad mood, two light switches in the room did nothing and there seemed to be a Fresh Paint smell in the room.

"Preferred Location of mine."

5
User 28/08/2019

I stay at Best Western inns often. The Gateway in always satisfies my down time. Comfortable suites, courteous employees. You can't go wrong at this locations. Great value for the price you'll pay. Thnx again Best Western. Keep up the good work.

"Old hotel but Nice staff."

3
NicChi40, New York City, New York 28/08/2019

This hotel is 7 minutes, (a $7.50 Uber Minute ride from Universal Studios) without the crowd, glitz or glam. I don't need much, just a clean room, respectful staff and decent food. Well the front desk staff were fantastic if that matters. The room was basic, however the safe didn't work the whole time and my sister discovered there were large holes under the bathroom sinks in both rooms. We reported it to the staff and they immediately sent someone up to seal the holes. The safe didn't work after the first time, perhaps the batteries were dead. The breakfast is basic, powered eggs, bacon, waffles, some sort of processed ham, and the home fries were good. I don't know if they refrigerate the creamer but after making 3 cups of coffee with curdled milk I gave up. We purposely stayed at the hotel because breakfast was included and we had kids so. It served its purpose but this is one of the older hotels. The universal agent is on-site selling those tickets and so is the Wyndham time share people who will give you a decent discount for going to check out a time share presentation which takes more like 4 hours than the 1/12 hour promised. But its worth the discount. We did go to Walmart for water and stuff because the hotel store was overpriced. (A liter of Dasani water was like $3.50. The pool was small and nice and never crowded. I think we paid more than it was worth but it was ok.

"Wonderful Hotel Orlando"

5
Robert C, Fort Lauderale, United States 27/08/2019

The Best Western Gateway is the Best Value in Orlando. The hotel is well located, clean with large guest rooms. It has a restaurant, bar, and store for personal items plus an outdoor pool patio area. Rita at the front desk went above and beyond to arrange a slightly early check-in for party. The service is excellent, the hotel is clean and cool with plenty of free self parking

"Very nice hotel but they try and push their "promotion""

4
betty0318, Lutz 26/08/2019

I gave it a 4 for the hotel itself. The hotel was very nice. Clean, quiet, nice service and cheerful people. However,I would give it a 3 because of what I felt was a very deceptive move. Upon checking in, they gave me a voucher for a "welcome Pack" and told me to take it to customer/guest services to redeem. I go there and they rep starts asking me all these questions...am I planning on going to any of the theme parks, what my plans are, etc. I had arrived at 4 pm and I told her I was only there for 1 night, to attend a concert that evening, and leave the next morning by 6 am. She started telling me that they had a special "promotion" going on where I would get free breakfast there and get to hear their promotion, etc. to be perfectly honest, I have enough experience to know where this was leading. Obviously the pitch was to sell you something...a timeshare, a vacation club membership, etc. I stopped her several times and told her I was not interested and I was only staying 1 night. She continued on and even told me I should think about changing my departure the next morning, so I could have breakfast with them! That's when i finally said, "Lady, I am not interested and I don't have the the time. I'm leaving at 6 am!" She then said to me "Are you sure?". I looked at her and said, "So, I just want my "welcome pack." She then hands me an area map! I left it there and walked away. First of all, don't trick your guests into thinking they are getting a "welcome pack" when all it is is a chance to pitch something to them. And second, that woman should be reprimanded because she was way too pushy and should have stopped at the first "i'm not interested" from me, and after I told her I was not even going to be there more than 14 hrs! I understand it is her job to try and sell the product, but there is a limit, and I don';t feel the customer should be tricked into thinking they are going to get something they are not. I travel alot and this was the first time I was at this Best Western. It will probably be my last, because of their tactics.

"Excellent hotel"

5
Jim S, Oxford, Florida 23/08/2019

Service was excellent. Even though you have to pay for breakfast it was well worth the money. Access to universal studios easy with buses in morning and evening or taxis less than $10 each way. Very clean.

"Great location!!! And friendly staff!!"

4
User 21/08/2019

We had drove for over 14 hrs to get there and we were tired, the staff was great at checking us in a little early. The room was good and clean with amazing shower, it was on the top level with a great view, we could see the volcano from the from the park as well as the lake across the street and the city lights at night spectacular. And the best part was Hotel was a 5min drive to the universal studios.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Foxwolves; Thank you for traveling 14 hours to visit Orlando. I am delighted to hear we were able to accommodate you and your family early especially after such a long trip. You are correct, the view of Volcano Bay from our hotel is pretty spectacular, especially in the evening with its faux eruption. We truly appreciate your business and trust you will consider staying with us again.

"Review"

4
User 19/08/2019

Everything was great besides a few food stains that could've been clean off of the office chair. Overall good experience. Food was good, staff was friendly and the sat was very enjoyable. They even had staff write happy birthday on a cars for my girlfriend!

"NO WAY STAY OUT seriously Do Not Book here"

1
User 19/08/2019

Dirty smelly rooms, AC leaking all over the carpet, there is the musty smell fridge not working everything spoiled, bathroom toilet leaked I was offered 2 free breakfast for my trouble. They should have immediately given us another room since we complaint within hrs of getting there totally exhausted to put up with someone fixing and drying and trying to clean a carpet, bar drinks and lack of essentials and bartender ZERO. PLEASE let the price not fool u, U are not saving you are settling for either this or sleeping in your car

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Daydream524299; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.

"Great location but no recycling!"

3
User 19/08/2019

This hotel was extremely close to Universal Orlando Resort. We walked each day which took approximately 20-30 minutes. The hotel also offers a shuttle, but you'll need to book a day ahead of time, as the spots fill up quickly. The hotel and room were clean, but the room was dated and tired. Our in-room coffee maker didn't work and the sliding doors on the closet keep falling off the track. However, my biggest issue with this hotel was that they didn't make adequate use of recycling programs. We had no recycle bin in our room, just a garbage bin. Over the duration of our stay, we acquired some plastic bags, cardboard boxes, etc. and I didn't want to throw these materials into the garbage to end up in a landfill. At the end of our stay, l took all of these recyclable materials to the front desk and asked if they would put them in their recycle bin (thinking surely the front desk would have a recycle bin). They informed me they didn't have a recycle bin! Imagine all the paper the front desk must be throwing in the garbage when it could be recycled! The front desk employee said "maybe there's a recycle bin at the back of the hotel in maintenance?" and then said "I could throw those items in the garbage for you, if you'd like." No thank you! Why does this large hotel not make use of the local/municipal recycling programs? Due to this issue and the sheer volume of recyclable materials that this location must be dumping into landfills, I will not be staying at a Best Western again. Disappointed.

"Stayed Longer"

4
MacAttack720, Perth, Australia 13/08/2019

Enjoyed the facilities so stayed longer. Took issue however when we found out the credit card had been charged twice. Apparently a holding bond returned when you depart... no need for this as they have credit details and could charge if damage if needed. This caused issues as I had been traveling using card for weeks and just about used up credit, withholding a second amount reduced my credit limit. Funds then not released till a week later "why".

"Universal trip"

5
jacobkrissip, Benton, Kentucky 11/08/2019

Reasonable price, clean rooms and great service! We were greeted with a fresh baked chocolate chip cookie and a smile at check-in. Our room was ready and everything was perfect. Ate breakfast here and they have several options. Would stay here again if back in Orlando!

"Perfect Hotel, Scheming Practices"

2
User 02/08/2019

I created this account just to expose the scheming practice which are located at this hotel. Now, the hotel on itself was honestly amazing and I could not have asked for a better experience for the value; however, they have a "Universal vacation planning booth" associated with Club Wyndham, in which, as the title suggests, they help you plan out your trip as you are in Orlando. Now, I got to the hotel when it was about 6 PM and I went to said booth to ask if they sold the tickets to Universal Studios. Now, I was told that they did sell the tickets in the morning but that there was a special offer at that current time in which the Universal Studio tickets were only $380 but as a drawback we had to attend a 1-hour presentation right next to the park tomorrow morning at 8:00 AM -- remember this part because its important later on. Well, all is great, I spend a great night at the hotel. The next day comes and I wake up at 6:00 AM along with the rest of my family to go to said one hour meeting so that then we could go to the park. We attend said presentation and we can already tell that this one hour meeting will be more than one hour. Well, said Club Wyndham is then aggressive trying to sell us this investment plan in which we buy a vacation plan and honestly I did not even listen to half the things they talked about because I was just done with that SCAM. Back on track, the vendors are trying to repeatedly sell me the tickets and not letting me leave when I had enough with their talk. At this point, it's 12 AM and these people are still trying to sell me the vacation plan. Finally, they allow me to leave and I ask for my money back, and OH, to my surprise, I have to pay $590 for the regular tickets while they keep my $380 because I have to come back tomorrow. At this point, my entire family is physically tired and we just want to go to the park so I said I would argue the matter tomorrow morning. NOW, said presentation which was right next to the park is nothing but 20 minutes away from the park when we were initially just 6 minutes away at the hotel. At this point they did not only kept most of our money for no reason but also got my family tired and frustrated. DO NOT TRUST THAT VACATION AGENCY BECAUSE IT IS A SCAM; SHAME on the hotel for hosting such a scam in their lobby and SHAME on the agency for ruining thousands of peoples' vacations with such scheming practices. It's also a shame that such a good hotel has to be associated with such a bad vacation company; It honestly made me not want to go back to this hotel. If the owners read this review, which as I see from the other reviews, they do. Kick that company out of the door because it is nothing more than a scheming practice trying to steal people's money.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
RightOwl & Family; We are grateful you took the time to create this account and share your recent experience at our hotel. On behalf of our entire team, I would like to say “Thank You” for traveling and for your business. We strive every day to provide a great customer experience, it's exciting to hear that reflected in your visit. I would also like to take this opportunity to sincerely apologize for your experience with our time-share tenants. After reading your review, I can certainly understand your frustration and feelings of being tricked. It is our understanding, their greeters should be explaining their vacation programs and obtaining consent prior sending people on tours. Your depiction of the chain of events seems like a process that can be draining both emotionally, financially and certainly not a fun approach to vacation. Rest assured, your experience is important to us and will be addressed. We meet with our tenants and use the feedback we gather to help to drive focus on maintaining a warm, welcoming and honest environment. Without your name or travel dates, we are unable to act; but encourage you to contact their main office at 407-397-1776 to share your experience with them. Their customer service representatives are available from 7AM to 11PM. Thank you again for your business and for sharing your experience. We hope you will consider staying with us again.

"4 day stay, 3 parks and outlets"

5
Charlotte P, Barnsley, United Kingdom 02/08/2019

The hotel was very close to universal which was the park we preferred and then still only 20 minutes away in an uber from Disney. The room was very clean and comfortable, really good for the price as well. The staff within the hotel were all very accommodating and we dealt with Sara on check in who answered all our queries and told us about the booking department for tickets to the park. On check out we dealt with M. Gonzalez Jr who took our bags to store for later pick up and he gave us some insider tips to get to the airport and for the outlets. All very helpful and would definitely stay again and recommend.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Charlotte P; Thank you sharing your experience at the Best Western Orlando Gateway Hotel. Your feedback is extremely important to us as we strive to improve with every stay. We are delighted to hear that we exceeded your expectations and that you found great value by staying with us. We are lucky to have both Sara and Junior on our team and will be sure to share your review with them. Thanks again for traveling! We hope to serve you again soon.

"Affordable, Convenient, Accessible"

4
nine2-5traveler, North Carolina Mountains, North Carolina 02/08/2019

We picked this hotel over others, including airbnb, VRBO, etc. due to affordable rates and proximity to Universal and shopping. With Airbnb and VRBO, many require you to tour the facility or sit through a presentation in order to get that great rate you see published. For us, we didn't want that passive sales effort...just a relaxing holiday. Upon entry, you are hit with as pleasant, soft aroma welcoming you to the Best Western. The lobby is plentiful to hold your luggage, and that of your family. There is also a bell hop if you need that service for anything. Our flight arrived early and the check out of the rental car went smooth and efficient so we ended up at the hotel too soon. There wasn't a room available but they were kind and pleasant about it. Upon getting a room and making our way there, we appreciated that the room was clean and smelled fresh. The one downside to the room is the lack of storage space for clothing. We stayed 8 days so we did have quite a bit of luggage. The entire bedding was very comfortable..sheets,pillows, comforter,etc. AC worked great, and unsure of tv since we didn't turn it on one time. Plenty of lighting and electrical outlets for your electronics..however, no USB outlets so be sure to pack a wall block. The rooms were quite and well insulated. One issue we couldn't get resolution on is the water pressure from the showerhead...it was poor. We had maintenance up to review and he told me they were in the process of switching all of them out to low pressure styles. It will take you a long time to shower. Breakfast is Not included in the standard rate. You may get breakfast if you find a rate that includes it, but otherwise, you're paying for a breakfast buffet. There is laundry inside. In all, we're impressed by this property, and if any traveler is looking for a convenient, central, affordable and has your basic amenities...this is the place for you.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Nine2-5Traveler; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and the complements you extended about our hotel and services. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. We appreciate your feedback and will use it to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best hotel in that area"

4
Jesse H, Taylor, Michigan 28/07/2019

Very nice updated hotel. Only thing bad. Is they make you pay for breakfast its a buffet so you cant even grab and go. So if you can deal with paying 12.00 for breakfast or dont care then defintly stay at this hotel if your stay7ng in that area. It is the best hotel for price .clean and very relaxing.

"Nice Clean Hotel"

4
saledogfish, Aurora, Canada 24/07/2019

Friendly staff and nice clean hotel! Great facilities, nice sized pool with 2 hot tubs and a sun bathing area! On-site snack bar. Rooms were clean and updated! Wi-fi internet was a good speed and worked well!!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Saledogfish; Thank you for taking the time to complete a review on your recent visit at the Best Western Orlando Gateway Hotel. Your feedback is extremely valuable to us, as we strive to improve every day with each stay. Glad to hear you had an opportunity to enjoy the resort and was one of the first people to experience our updated rooms. Thrilled we exceeded your expectations. We truly appreciate your business and look forward to serving you again soon and often. #bw_orlando #thankyou

"Great budget hotel close to the parks!"

5
Debbie E, Kvinesdal Municipality, Norway 17/07/2019

The hotel could need an upgrade, but the most important thing is the great beds, good housekeeping and great guest service in the reception! Lots of towels (also by the pool), a nice fridge in the room, also an ice-bucket with cups. An ice machine and soda machine out in the hallway. A great hotel for an affordable price so close to the parks!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Debbie; Thank you for traveling and taking the time to share your experience with other travelers. Your feedback is extremely valuable to us, as we strive to improve with each stay. I am pleased to announce that our hotel is on a continuous renovation schedule. We are currently replace all of the credenza, re-modernizing our elevators and painting all of our guest rooms. We hope you will consider staying with us again.

"Very friendly staff, great amenities, very clean"

5
pengwansrule, South Daytona, Florida 15/07/2019

The stsff was always very friendly, there were two hot tubs, a pool, a convience store/pizza shop, and a bar/restraunt downstairs. Mabell at the front desk was great and made us feel at home. Free shuttle to and from parks! Our experience was great!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Excellent stay for its price"

5
zjerre, Lommel, Belgium 30/06/2019

The hotel was dirt cheap for the value you get back... Excellent location to universal, free shuttle to US although we took an uber everyday to get to the park. Rooms were clean, house keeping was fine! Overall, we had a great stay for the price we paid. If we are visiting universal studios again, i will definitely have a look to go back to this hotel. Big thumbs up also for Brooke. She was a very sweet, enthousiastic person behind the frontdesk at all times during our stay. We didnt use the pool, breakfast or all the other amenities. We spent our entire days at the parks and had breakfast at ihop really close by or dennies just a few miles further on I-drive.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Zjerre; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience and provide a well-maintained and comfortable atmosphere. We are delighted to hear we did that for you and your family. Your genuine and sincere review will definitely benefit other travelers. Thanks again for your feedback. We look forward to serving you the next time your travels bring you to Orlando.

"Universal Studios with the treat of Best Western"

4
Tourist06287063219, Augusta, Georgia 27/06/2019

I bought breakfast vouchers with my room. Make sure to get the omelets, specialty made for you. I used all the amenities; the spa, the pool, the fitness center, the business center and the lounge. Awesome

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Tourist06287063219; Thank you for traveling and staying with us. We truly appreciate your business and confidence you have placed in us. So glad to hear you took the time to enjoy our resort and treat yourself to a lil R&R. Hope to see you again soon and often.

"Always excellent experience."

5
User 26/06/2019

We have stayed at this hotel for the past three years over summer and we find this hotel very: clean, safe, wonderful, and beyond expectations. The staff members have certainly made our experience memorable and better. Best Western is always a special part of our vacation. I 100% recommend Best Western.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
HappyFamily2017; Thank you for traveling and allowing the Best Western Orlando Gateway hotel to be your home away from home when traveling to Orlando. Your business is extremely valuable to us and we look forward to serving you again soon and often.

"Absolutely Brilliant"

5
aidanh605, Hebburn 26/06/2019

First of all, we had booked the Avanti, however they cancelled on us 2 days prior to our arrival!! Poor service from them. Anyways, when booking last minute, everywhere was so much more expensive, except here, so at a very reasonable price we booked up for 2 weeks. Staff upon arrival are brilliant, they are welcoming and friendly. We had a problem with our toilet and safe, which were both fixed with minutes of asking. The room was spacious, with 2 double beds. View was great from the room too, so try get a west facing room if you can. Shower was powerful and hot, cleaners were great everyday. Upon check out Brooke at the desk was great, she sorted out check out with ease and sorted the check out for us so we could maximise our stay before the flight, so please pass on a big thanks from us. Pool is lovely, sun sets around 6ish at the pool. There's lounge areas there too, as well as Jacuzzis, which are strange to have in such a hot climate. The air-conditioning in the room was great too. There is a shuttle bus to universal which you have to book on the morning you want it for, for free, however if you miss it it's an 6 Dollas Uber there, so no biggie. The I RIDE has 2 stops within a 30 second walk too, both heading North and South and is only 18 Dollas for 2 weeks of unlimited use so is great to have. Just because you're not on international drive shouldnt out you off, I much preffered being here as we walked there every night for food which takes 5 minutes. Breakfast is okay, I'd probably just find somewhere like IHOP to be honest as it's cheaper. The Little cafe area was surprisingly very nice too, we ate a few times there and we're never disappointed. A big thanks from us for providing a great platform for our 2 week stay in Orlando!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Aidanh605; Thank you for traveling and taking the time to leave such a phenomenal review. On behalf of our entire team, I would like to first thank you for your business and the complements you extended Brooke. We are very lucky to have her on our team. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. So happy we were able to do that for you and your family. Fortunately for us, Avanti wasn't able to accommodate you and we had the privilege of meeting a friend. I am confident your review will benefit many other travelers looking for a sincere and genuine review. Thanks again for traveling and for the confidence you have placed in us. We look forward to serving you again soon and often.

"Good location"

4
mariealicemyhre, Oslo, Norway 26/06/2019

This hotel has a great location if you Are going to the parks. They even offer a bus to universal, but you have to wake up early to reserve seats. We took uber, to an OK price. The rooms were nice and clean, the beds were comfortable. The only downside is that the aircondition was quite loud...

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mariealicemyhre; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Thank you for making us aware of the noisy AC; we will have our engineering department inspect it and make necessary adjustments. Thanks again for your business. We look forward to serving you again soon and often.

"Room smells. Time-sharing booth employees rude and annoying on the lobby."

3
Ray C, Oklahoma City, Oklahoma 23/06/2019

Would never consider staying here in the future! Pros: the room is okay. Enough space for two people. Good location; very close to the Universal Studio. Cons: got offended by the "time-sharing" booth on the lobby (they use universal studio sign to attract you come). Very rude and impolite employees in the time-sharing booth. The room smells; it smells like mold---not sure, but whole cloth caught that smell after I stayed 5 nights in this hotel.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Ray C; On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for your experience with the time-sharing company in our lobby. I understand you were frustrated with the entire time-sharing experience and I will be sure to share with our tenants. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"A very happy place"

5
User 16/06/2019

Rooms are sparkling clean, service is above and beyond expectations, nice pool and kid free zones, staff is very knowledgeable about this area and more, this place was far better than I could have expected and the prices are unbeatable. "Junior" (M. Gonzalez) was a valuable asset to me and my daughter. His vast knowledge was invaluable. Front house staff always happy to assist and I never saw anyone wait for service in all my pass through. Carol was one of the best!

"Great staff"

4
User 14/06/2019

Had a great stay here, staff was very warm and welcoming. Particularly Mr Gonzalez Jr. Who guided us on where to visit and the cheapest way to do so. Very greatful Pool was clean, jacuzzi was clean Ty

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Hiten U; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. We look forward to serving you again soon and often.

"Very clean!"

5
User 12/06/2019

While the hotel is older and could use some paint here and there, it was extremely clean. The staff was very friendly. We were able to check in very quickly and everyone was very helpful. We would definitely stay there again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Daydream04025137375; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. Your feedback is important to us and we want you to know that we are currently painting all of our guest rooms and getting brand new credenzas in the next 3 weeks. Come back soon to check out our new look.

"Charge $5 per package received"

1
Chantelle_Jhb1, Johannesburg, South Africa 12/06/2019

Best Western Orlando Gateway, charged me $5 per package i received. Some of my packages were envelope size. How can you charge so much with no mention anywhere on your website, when i was booking the hotel and when i stayed in the hotel that packages cost $5 dollars each. This is madness

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Chantelle; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and for completing the survey. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I am sorry, our package policy caught you off guard. Please note, it is listed on www.bestwestern.com. You may find it by selecting our hotel, scrolling to the bottom of the page, of the Hotel overview, select the yellow words - More Amenities and it will be visible. There is a lot of information and it simply cannot be displayed on one page. We appreciate your feedback and will use it to implement improvements. We hope to serve you again in the future.

"Great Location, clean and comfortable"

5
User 12/06/2019

This Best Western in conveniently located near theme parks, great malls for shopping and good food. It was clean, staff was nice and beds were comfortable. Price was very reasonable and parking was plentiful...

"Good for Family Trip"

4
mail4rosey, USA 11/06/2019

Pros: The room was clean. The air worked great. We had a pool view. The price was right. Check in was easy and the staff was friendly. Coffee and tea in the room. Refrigerator and microwave. The beds were comfortable. Sink in main room (at the coffee station) and in bathroom (so you could brush your teeth before bed if someone was taking a shower). Parking was ample. We were close to everything (I wouldn't walk anywhere, lots of construction on the road the hotel is on), but so many things were so close if you were driving. There were towels available at the pool. Huge hammock to rest in by the pool as well. Basketball court for my son who was THRILLED to see it. Oh, and I forgot toothpaste...didn't discover that until late. The store was open downstairs but there was no toothpaste (there was mouthwash, but no toothpaste). The front desk gave me a complimentary tube (thank you!). There was an area to wash clothes. The business area was clean. Store and dining on main floor. Pretty lobby. Cons: The toilet paper stick wouldn't stay in and we had to take the roll off and put it on the sink (no biggie).The drain was broken on the tub but we just lifted it out and took our showers. The back door should have needed a key card to get in, but it just opened right up. Walking down the hallways you could hear people in their rooms. No SD card slot in the computer in the business area for me to transfer photos to a memory stick (my laptop died on the trip). Again, no biggie, there is no way they could anticipate a guest needing/wanting one. We were super pleased for the price and will likely be returning the next time we go to Orlando.

"Quite satisfied"

4
User 06/06/2019

We stayed at this hotel for 4 nights while visiting Universal Studios. Overall experience was good. Staff was excellent. Rooms could use some new paint and carpet. The location was only minutes from Universal. Parking was free at the hotel and we used an Uber to get to and from Universal.

"Ideal for Universal Studios"

3
Addicts, South Yorkshire 05/06/2019

Spent the first 3 nights of a 4 week holiday here. Our room was clean and apart from not providing a kettle (not unusual in the USA) it met most of our needs. The staff running the shop downstairs were very friendly and helpful as was the guy who served us some tasty food in the restaurant. We wouldn't recommend taking the free shuttle to Universal as it also picks up at other hotels and seems to take forever - would be quicker to walk or - as we did on day 2 - book Uber! Decent place to stay if you are only there for the amusement parks.

"Saved us!"

5
GrandTour00529531684, Marlborough, Massachusetts 30/05/2019

We tried to save money by booking a cheap, nationally known hotel only to have a horrible experience. It was the beginning of our vacation. We found this Best Western on booking.com and spent the rest of our time here. Thank God!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
We are grateful that you completed the survey regarding your recent visit to Orlando. We are sorry to hear your trip started off on a sour note; but delighted to learn that you found us and we were able to usher you into a great Orlando vacation. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"the big "16""

4
Resort19645397596, Fort Walton Beach, Florida 29/05/2019

the staff at our BW was very helpful and friendly. They went out of their way to make sure we were pleased with our rooms and comfortable getting around on the shuttles. The girls at the front desk even sent him up a bunch of snacks with balloons for his birthday. He felt very special. I would recommend this hotel ot anyone coming to the Orlando area to Universal in fact I did when I went back to work. recommended it to people planning on visiting

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Awww, thank you for sharing your experience. We LOVE celebrating with our extended family. So happy you choose us to be part of the big "16". Glad he felt special because he is! We wish him an amazing year filled with many wonderful experiences and loads of fun. We look forward to serving all of you again soon and often. Thank you for traveling and allowing us to celebrate with you.

"Very clean"

5
Z8511CRjanec, Crystal River, United States 29/05/2019

Upon entering the hotel, the atmosphere and cleanness stood out. Staff very polite and professional. Room was super clean. I used the fitness room, which was also very neat and clean. Sharky & Jack's Bar & Grill inside the hotel was great, try the personal cheese pizza and Hershey Ice Cream. Hotel was very quiet at night.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for traveling and taking to time to share your experience at the Best Western Orlando Gateway Hotel. On behalf of the entire team, "THANK YOU" for your business. We are delighted to hear you had a wonderful experience and are confident your review will benefit many other travelers looking for a sincere and genuine review. We hope to serve you again soon and often.

"Nice hotel"

5
mike h, Warminster, Pennsylvania 28/05/2019

this hotel has very comfortable beds with cushy pillows and snuggly blankets, the room was clean and housekeeping made little baskets and shells with the towels. the hotel has a nice pool and 2 hot tubs, one is 100 degrees and the other is 104. Our room has a great view of the lake and volcano bay. for $70 it was a really nice hotel, no dingy smells or issues that a lot of lower priced hotels have. truly a nice stay. the staff was also very friendly.

"A pleasant experience"

4
Camper48295044339, Miami, Florida 28/05/2019

Being used to Universal Studios Hotels, this hotel was a pleasant surprise. Affordable price and in the middle of it all. Rooms are average, but decently clean. Staff members very nice. A few restaurants on site. Shuttle to major Orlando attractions. Not a complaint at all.

"AWESOME experience"

5
User 24/05/2019

The location was perfect and the hotel was great! M. Gonzalez, Jr. , aka "Jr." was an awesome bell man! He helped with our rental car and our check-in and checking out. All of your staff was incredible. Five Star rating.

"Best front desk staff!"

3
User 23/05/2019

Front desk staff are EXCELLENT. Every team members were very knowledgeable and extremely friendly. But there was a couple of things that kept me away from giving a 5 stars. First, housekeeping wasn't that great. I don't think they are not that detailed when it comes to cleaning. I stayed in room 405 and bathroom ceilings were covered by pieces of hair. Floor was not vacuumed.AC made a lot of noise during the night, asked for a different shower head because of low water pressure but no one came to fix it. If these issues can be addressed, I'll be happy to stay again next time when I'm down in Orlando again!! PS. Got bed bug bites. Highly recommend to get exterminator.

"Great experience!!"

5
OnAir400559, Dexter, Michigan 20/05/2019

Hotel staff are super welcoming and hotel is very clean. Only a mile walk to Universal Studios and they have a free shuttle. Loved the swan towels in the bathroom. I will stay here again and again and again

"great place to stay"

4
User 18/05/2019

Clean and comfortable beds, clean room. very quiet even though many people in room next door. Didn't really hear other people in surrounding rooms. Nice view. Didn't use pool, but area looked clean. Lounge very comfortable and quiet. Restaurants had good food. The deli was a little more pricey but the other sit down restaurant had very good food at decent prices. Would stay again. Within walking distance to quite a few places - to eat and enjoy as a family.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Very Nice Stay"

5
Susan A, Schuylerville, New York 13/05/2019

Wonderful staff. Great pool and rooms. Will stay again. Location is great. There is some construction across the street but it did not interrupt out sleep or lounging at pool. Hot tubs were large and in great shape.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you Susan! We truly appreciate your business and delighted to hear of your fantastic experience at the Best Western Orlando Gateway Hotel. I am confident your review will benefit other travelers looking for a sincere and genuine review. Thanks for traveling and sharing your experience. We look forward to serving you again soon and often.

"Super location"

4
User 13/05/2019

As they say location, location, location. We were just a straight drive less than 5 minutes to Universal parking. The room was quite comfortable with a view of the pool. The pool/hot tub area was a great way to unwind at the end of the day. The beds and pillows were comfortable!!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Indeed Matthew; We are right where you want to be for all the fun things you want to do in Orlando. Thank you for traveling and sharing your experience with other travelers. We appreciate your business and look forward to serving you again soon and often.

"Good hotel! Walk distance from Universal Orlando"

4
MMAmorim, Ann Arbor 10/05/2019

Let's cut to the chase! UBER to the Park $6.50 average, walking distance 25min, decent parking lot! Good swimming pool! Small convenience store at the lobby! Clean rooms! A lot of good food at International dr! What else do you need?

"Nice hotel, great location"

5
User 07/05/2019

This hotel is very clean and we really enjoyed our stay. The location is great if you plan to visit Universal Studios or shop at the outlet shopping center nearby . The pool area is very nice and relaxing. We booked this hotel to attend a two day event and hated to leave the hotel. From check in to departure, there no complaints as we were thoroughly pleased. We visit Orlando often and will definitely book again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Tiffany; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Good quality and price"

5
sabrina p, Genzano di Roma, Italy 07/05/2019

Very nice hotel with large, comfortable and quiet room, swimming pool open up to 23:00 with jacuzzi, internal Universal office useful to buy ticket ofr the park , good coffee and cappuccino @ bar, very good customer service, kind people always available. Recommended for families as the rapport quality and price is great !!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Sabrina; Thank you for traveling and taking the time to share your experience at the Best Western Orlando Gateway with other travelers. I am confident you'r review will benefit many that are looking for a genuine review. We truly appreciate your business and look forward to serving you again soon an often.

"Wonderful customer service"

5
User 02/05/2019

Booked this hotel for 4 nights as I was on a business trip and this hotel was really value for money. The rooms are clean, customer service by front desk was impeccable and I love that little coffee machine they have in the room. The snack deli bar was where I got my morning breakfast - Bacon egg cheese bagel. Simple but divine.. at least for me. You won't regret staying at this hotel. Also thanks to the hotel staff who made my first Orlando trip so pleasant and I will come back with my kids for holiday. When I do, I will book this hotel for sure.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit at the Best Western Orlando Gateway Hotel. On behalf of our entire team, I would like to first thank you for your business and for your most thoughtful review. I am confident your detailed review regarding your phenomenal visit; will benefit many travelers looking for a sincere and honest experience. I thrilled to learn that we could do that for your during your recent business trip. We look forward to serving you and your family the next time you in Orlando for business, leisure or bleisure.

"Nice hotel"

5
User 29/04/2019

We ended up staying here when we stayed in orlando to visit Universal. (Our origional hotel was very disgusting and we walked out after 15mins) the room we had was very nice. The photos online where exactly like The hotel looked in person. Very friendly staff. Our AC broke the 1st night we where there and when i told the front desk she said she would send someone over to look at it. I wasn't even back to my room 5 mins when there service guy knocked on the door. He had our AC fixed in no time. The restaurant was alittle over priced but food wasn't bad. The pool was nice beds where comfy we liked the extra pillows and we had plenty of towels (which most places we've stayed at give the bare minimum in towels this place was generous). Was about a 10 min walk farther then the other hotel but it was well worth it. We will defiantly stay again when we return.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Vicki; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Great room for a great price"

5
Flyer50328195595, Williamstown, New Jersey 29/04/2019

This is a great place to stay. The location is very convenient and the staff is very helpful. It's clean and very well kept. Would definitely recommend this BW. Our family have a great time using the pool and had a very comfortable room.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Fantastic!!!! Thank you for traveling and stay with us. We truly appreciate your time completing the survey. On behalf of our entire team... “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again the next time your travels bring you to Orlando.

"Great Stay"

5
User 26/04/2019

My husband and I stayed here for a little anniversary getaway. It was a great hotel...speedy checking and check out. Very clean and accommodating. The staff was very pleasant and caring of their property. We will definitely stay again!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again on your next anniversary.

"Great Experience for the money"

4
howell42, Anderson, South Carolina 22/04/2019

Booked thru AAA on a Universal theme park passage. All went well, and the BW offered a very competitive arrangement. Front desk service was some of the best I've experienced. All the appreciated amenities are present. There's a Universal Park office in the lobby to issue your package and review options, and there's a shuttle to the park. Lounge, coffee shop with breakfast sandwiches made-to-order, larger menu (more bar fare than upscale dining) in the lounge. Rooms were surprisingly good for the package price, and included a refrig. Internet was speedy. Pool with an outside bar--with a discounted happy hour..... Now it isn't the Lowes or anything, but when doing tourist and theme park stuff, why pay premium for a place you're hardly in....? So it's all here, and I would recommend to other travelers looking for a fair and reasonable location that has most everything travelers need, at a reasonable cost.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Howell42; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Great location"

4
Safari17073924684, Sebring, Florida 21/04/2019

Great location, wonderful staff. I would stay again. Only negative thing I can say it that there was a smell that came from the AC unit in my room, but I never reported it, I was able to deal with it. Rooms are clean and I slept like a baby.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Safari17073924684; We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. We are delighted to hear we did that for you and your family. Your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Please accept our sincere apologies for the AC issues; had you let us know, we would have been able to act and make it better. Thanks again for your business. We look forward to serving you again soon and often.

"not a Orlando rip off ,like the on site resort hotels yet still very close to every thing"

5
Shady714, Orlando, Florida 20/04/2019

the hotels at the parks are a extremely over priced and I am amazed how people over pay by a large margin there is NO VALUE at ANY of the Disney or Universal hotels they are all over priced ,yes they might be on property but for hundreds of dollars more it;'s not worth it ,

"Little things"

2
User 18/04/2019

Service at the restaurant was not the best stood around for about five minutes waiting for a seat then finally just sat myself after no one showed up. Bath tub did not drain and the alarm clock was 45 minutes off which caused me to miss The shuttle. Was offered to get a call when my room was available and after five hours of waiting I went back to the front desk and asked if my room is available and they said “oh yes it is”

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily, I apologize for not being able to do that for you. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests. I hope that you will consider staying with us again.

"Good value"

4
Azadirachta, Toliara, Madagascar 10/04/2019

Apart from the room that, upon entering to, we instantly smelled a wet odor, we have asked to get another room, the hotel met our expectation, reasonable price and very close from Universal Studios, the pool and especially the jacuzzis were really pleasant. The negative part was, but probably not the hotel's entire fault : We were directed across the lobby to get “discount tickets” and free shuttle to Disney park at the Wyndham counter, the two guys at the counter were horrible, no hello, no helpful, the one was busy on his computer the other didn't even looked at us, too busy counting his money, the next moring we had a lady, she was much more pleasant and welcoming. As we bought the "discounted tickets", the next morning we were driven to Wyndham property. Once there, they started calling up each couple pair-by-pair and introduced them to their own timeshare representative, then with other groups we went to a timeshare presentation with stong marketing arguments and lots of promises that you will be convinced to buy Wyndham timeshare, Please DO NOT accept (unless you really want it) signing contract with Wyndham to buy timeshare, you may regret it and cancelling the contract is not easy at all. We had to cancel ours as it doesnt meet our expectation and we lose money. The rooms we wanted at Wyndam properties were always not available on the date and places you want to go even scheduled a year before and even with their alternative RCI programme. Better to manage your vacation by yourself! We have been retained until the afternoon before heading to Disney Park! If you are planing to go with this, please get your “No” Face On.

"good value"

4
User 01/04/2019

the hotel is besides a tour bus line that runs every 10mins. quiet location, walkable distance to some restaurants and drug stores. big rooms and new fitness center. the swimming pool is smaller than it seems on the web but overall it is good value for money.

"Very close to universal"

5
hhawkes1, Ann Arbor, MI 27/03/2019

We booked this hotel through universal, so we got a pool side room for a great deal. The shuttle was usually on time and we were the first ones on in the morning and the first ones back at the end of a long day. Great outdoor area with 2 hot tubs, a huge pool, and a sun deck!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for traveling and taking the time to share your experience at the Best Western Orlando Gateway Hotel. I am confident your review will be helpful to other travelers. We appreciate your business and look forward to serving you again soon and often.

"Great service "

3
User 27/03/2019

Stayed at this same location last year and came back due to the outstanding service. Same wonderful service received this year. I only gave it 3 stars because this location is due for some serious renovations. For the price paid, the outdated rooms are in need of some upgrades. Our 2nd room had a strong smell. Water pressure was mild at best. Great view (not poolside).

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. I must be honest, I wish your survey was to inform us of a phenomenal visit; however, it is still a gold nugget, as it gives us the opportunity to examine processes related to service failure. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. After reading the description of your experience, I would be unhappy too. We understand how frustrating it can be when something we believe is simple turns out differently. We work hard to hire honest people, with a caring attitude and implement standard policies to protect our guests and associates alike. Again, please accept our sincere apologies for not doing that for you and for the difficulties your encountered during and after your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"A great stay"

5
User 26/03/2019

Had 4 nights at the Best Western Orlando Gateway hotel. It was an extremely comfortable hotel. It had plenty of food options, and a free shuttle to Disney and Universal. Looking forward to staying again!

"I would walk 500 miles..."

5
Michelleruss, Crofton, Canada 26/03/2019

And I would walk 500 more, but this hotel is so close to Universal Studios that I didn't have to. Da da da da da! We enjoyed this hotel and the view of the lagoon towards Universal Studios from our clean & comfortable room. The free shuttle to Universal is convenient and you can book your spot at 7:00 am for departures that day and the following day. Keep in mind that Uber rides to and from Universal are quick & inexpensive (from $7-15 plus tip depending on time of day). We appreciated being able to leave our bags with bell service at noon so that we could venture to Universal Studios for the day and check in to our room later. After check-in we were encouraged to stop by some kind of guest services area, which we had read in other reviews about being a time-share presentation. We politely declined, and that was the end of it. You can do the same - no big deal. You'll see a Walgreens & IHOP located nearby the hotel that's easy to walk to (Google Maps usually exaggerates walking times). We even walked to Cici's pizza buffet, and one day I walked from Universal all the way back to the hotel (about 20 minutes & not the kind of thing you want to do after walking around a theme park all day. That could feel a bit like 500 miles). We would happily stay at this hotel again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
MichelleRuss; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and the complements. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. We appreciate your feedback and are confident other travelers will appreciate the tips and find it very helpful. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Always at your service;

"Comfy beds!"

4
TalithaMM, Arnhem, The Netherlands 24/03/2019

Rooms could need an update, but beds were very comfy! There was an extra seat in the room to relax in. Pool area looked nice, but we had rain so didn't use it. Friendly staff, fast check in. Breakfasy buffet is worth it!!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Talitha MM; Thank you for traveling and taking the time to share your experience at our Best Western Orlando Gateway Hotel and for complimenting our team. Bummer that you didn't get to get the full experience of our resort due to rain. Hopefully, you will be able to visit us again soon and check it all out. Looking forward to serving you again soon.

"Great experience"

5
User 17/03/2019

We stayed here two nights while visiting Universal. The shuttle was convenient to visit the parks. We really enjoyed the pool and privacy of the hot tubs. My only complaint was the air conditioner, which was loud and cycled about every 20 minutes ending each cycle with several loud bangs. I was also disappointed that breakfast was not included.

"Needs an Update"

2
User 14/03/2019

The staff was friendly and helpful, but the facility is in desperate need of an update. Feels like an old 1970's Brady Bunch episode. Paint, carpeting, light fixtures, elevators feel tired and old. Best Western Corporate should consider investing in an overhaul. Cannot compete with other hotel chains at a similar price point.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In fact, 2019 will be the year of 4 new elevators for our property. Since each elevator takes several months to tear down and replace, we are doing them one at a time.

"Great stay"

4
Debbie A, saskatoon 13/03/2019

I stayed at this hotel for 8 days in Feb 2019. I can't say enough about the staff and cleanliness of this hotel. The rooms were great , the pool is such a pleasure to soak up the sun. The staff go above and beyond to make your stay great. The hotel is so close to all amenities you need. They also have a free shuttle to universal

"What happened to honesty??"

2
462dianei, Lemont, Illinois 13/03/2019

Recently stayed at Best Western Orlando Gateway- the stay was okay- the restaurant was way too pricey but after leaving I discovered that we had left something behind- I called within 1 hour of leaving about the items that we had left behind- they said they checked the room but they didn't find anything- these items weren't cheap. What happened to honesty- won't be staying at a Best Western anytime soon.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear 462dianei; On behalf of our entire team, I would like to thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guests' expectations daily. We work hard to hire honest people, with a caring attitude and implement standard policies to protect our guests and associates alike. Unfortunately, cleaners are often the first to be accused regardless of other possible scenarios. As a small business we understand how damaging negative publicity can be and do everything we can to avoid it. People leave items all the time and we understand how frustrating it can be. We have procedures in place for all lost & found items. We would appreciate the opportunity to investigate your situation further. In order for us to act, we will need more information from you, such as your name, room number and dates of travel. Kindly contact the hotel directly (front office director) and we will be happy to look into the details more closely. Thank you so much for taking the time share and allowing us to retrace your foot steps.

"Good and bad"

3
J1857PGchrism, Lakeland, Florida 05/03/2019

Strange hotel. The rooms are clean and comfortable. The lobby is inviting. Good deal for being so close to Universal Studios. However the staff seems more intent on selling you a condo or time share at a new Best Western resort nearby. Immediately after check in they steered us into a side room to deliver the sales pitch. We had not even checked into our room. We were just looking for a map of the area. Next morning I stopped at the front desk looking for the morning paper. I was directed to the same room and, you guessed it, given another sales pitch. The hotel does not provide newspapers. There is a sales person stationed just inside the front door and she jumps you if you make eye contact. The restaurant offers good breakfasts (not free) and terrible food the rest of the day. The dinner menu is limited. My chicken dinner had some sort of glop poured over it. The vegetables were cold but had been microwaved. There was just one other person in the dining room and one person at the bar. One final feature. There was a letter in our room when we arrived. It notified us that our room carpet would be steam cleaned. We were told to put our stuff off the floor. If they steamed while we were there we were directed to sit on the bed. We were advised that the carpet would be wet. Luckily we checked out before the steaming hit.

"Great place for a great price."

5
Renda R, Lafayette 04/03/2019

Everyone was helpful and friendly. Our room was clean & smelled good. Even though there was a cost for the breakfast buffet, it was very convenient and yummy. We really enjoyed the omelet bar! We also appreciated the free shuttle to Universal Studios.

"At Least I Got To See Harry Potter "

1
Heathbar7, Strongsville, Ohio 03/03/2019

Recently got back from staying at this hotel. Our check in wasn't the best experience. Our room was not ready, so we had to wait a bit. When entering our room, we we're instantly hit with a wet/moldy smell. The following day we went to universal. The shuttle was scheduled to arrive at 8:15am. We went to the desk at 7:40am to let them know we wanted to ride the shuttle. The lady told us that the 8:15am shuttle had already picked up people. Yet the first shuttle was to arrive at 7:20am. We decided to just catch an Uber. The whole experience was frustrating. I won't be staying here again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Heathbar, I apologize that you did not enjoy your stay with us. Our transportation is provided by Universal Studios Florida and I am sorry that there seemed to be some confusion regarding the times. I will pass your frustrations on to them so that they can address the issues that you encountered. I will certainly let our Housekeeping staff know of the problem you had with your room. I do hope that you will consider staying with us in the future in the hopes of regaining your trust in our product. Best Regards, Bill Jones General Manager

"Great, affordable hotel with nice staff. "

5
CVJM99, New York 01/03/2019

We visited Orlando from February 20-25. Check-in time is not until 4pm, but Nataly at the front desk was able to get us our rooms by 230pm which was a huge help since we were traveling with a 1-year-old. The rooms are comfortable and clean. Staff is nice and polite. Overall this was a good experience for my family and the fact that it is located 1 mile from Universal Studios made it an ideal hotel to stay in.

"Very affordable and nice hotel close to Universal"

5
Cures, Marietta, GA 26/02/2019

Very nice hotel with decent breakfast and nice pool area. Close to Universal (almost walking distance). They have a shuttle bus going to the Universal parks. There are quite a few good restaurants in the area + a couple of minigolf places and other attractions. Parking is free at the hotel. Room prices are decent. I would stay there again.

"Awesome Stay!"

5
User 25/02/2019

I loved how Rita the FD sup. helped me and recognized my status, then got me an early check in, in a breeze. The bartender, Marcelo was awesome for that late night drink after the parks. Nataly? I think her name was at FD was awesome and speedy in checking me out. I loved the hotel, I got upgraded to a suite given my BWR status. My only feedback to maintenance is the change in water temperature while you're showering. Overall, an amazing stay. I already got my reservation booked for the summer!

"Excellent experience"

5
User 23/02/2019

My family and I stayed at this hotel because it seemed like an affordable price and conviemtly located only 1 mile from universal studios, which we were visiting. The experience was great! The staff are above and beyond helpful and friendly. The hotel is clean the breakfast buffet is excellent! The pool and hot tubs were nice with lots of outdoor seating. We will definitely be visiting this hotel again!!

"Quick Stay. Nice hotel"

5
Rumbledolly, Portland, Maine 22/02/2019

This is my 2nd visit to this BW. It was as nice as the first. Very late night arrival and the young man at the front desk, who's name I can't recall (so sorry, he was so sweet) checked me in quickly and didn't make me walk all the way back to my car to put the car tag in which I so much appreciated! As a BW member I was upgraded to a King Suite and offered a very late check out which I was so thankful for. Hotel is older but clean. Room was a bit dated but again clean. Beautiful view too! Excellent water pressure for a shower and in room fridge microwave and coffee maker. Pool area is lovely and it was nice to grab a muffin and coffee and just sit and relax before I continued my trip down to the Vero area. Every employee that I've met here has been genuinely nice. Am visiting again later this week for a few days. Can't wait! Easy drive from MCO even at midnight. Nice to be away from some of Orlando's craziness. Very close to restaurants and Orlando Eye/Icon, Madam Tussauds and aquarium.

"Nope"

1
User 21/02/2019

Watch out! Upon check-in, we were directed across the lobby to get “discount tickets” AKA Wyndham timeshare presentations. Hotel was musty-smelling and in need of updates. Only one elevator working. It was close to Universal - that's the best thing I can say about this hotel. Skip this one and go somewhere else.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mrs Beanie H; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Stay"

5
Mobile67009038570, Beaverton, Oregon 19/02/2019

We had a very pleasant stay. The bed was comfy and the room was quiet. The front staff was very helpful. The room was clean. Credit was placed on my account quickly and as promised. Will stay here again

"Good basic hotel"

4
mrkmom, Atlanta 18/02/2019

It's an older hotel that's had some work done, although you can still tell it's age. The rooms aren't big or fancy. That being said, if you're looking for a convenient place by Universal that's not expensive, this is a good choice. There's restaurants within walking distance. The shuttle to Universal doesn't come very often, but it's also a cheap Uber ride.

"Poor customer service and quality"

1
User 18/02/2019

Had several issues at this location and nobody answered phone to resolve any after calling several times. No remote...sheets has dried something on them so they weren't washed. No water pressure and the ac smelled and rattled all night

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Ms. Abbey; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Always at your service;

"Best Western Orlando Gateway Hotel"

3
Tourist64684875688, Milwaukee, Wisconsin 17/02/2019

The staff were very helpful and polite. The check in and check out process, was hassle free. The pool and hot tub area was very relaxing. The room service workers were always working to keep the place clean. Location of the hotel was nice. It was quiet. The only thing wrong to be honest was the hotel is a little out dated as far as style. Looks and feels old. But overall I recommend it to people. I'll definitely come back again.

"Very enjoyable stay"

4
nannyto7, Sedalia, Missouri 15/02/2019

My husband and I recently spent 10 days at this hotel. The front desk staff are very friendly and helpful. This is an older building but well maintained. There is a restaurant, deli and bar on site for your convenience. They do not have free breakfast as most Best Western hotels do. The location makes it very easy to get around Orlando. You are on Universal Blvd and only about a block from International Dr. Rooms are comfortable and clean. Bedding is nice, they have in-room coffee and tea. Pool and surrounding area are clean.

"Wonderful hotel!"

5
User 08/02/2019

My boyfriend and I stayed here for his birthday and had an amazing experience! We have stayed at this hotel a few times and have always enjoyed our stay here. We had no trouble checking into our room with the help of Jherusa, who even gave us breakfast vouchers. Any staff I interacted with was super kind and welcoming. I would definitely recommend this hotel to anyone visiting Orlando and I will continue to return here.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Erin Lynn; We are grateful that you completed the survey regarding your recent stay at the Best Western Orlando Gateway Hotel. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. I am so happy to hear, this has been your experience with us time after time. I am confident your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for the confidence you have placed in us and for your continued business. We look forward to serving you again soon and often. Hope you and the birthday boy are still celebrating.

"Avoid this Hotel!! Horrible Customer Service and Management"

1
User 07/02/2019

Saw the night manager get in a disagreement with a guest who was unhappy with their stay. The guest was not violent and went back to his room and the night manager then called the cops and kicked out their party AT MIDNIGHT!!! Over a simple non-violent policy disagreement. Relay your position, expect to get disagreement or angry customers...it's part of YOUR JOB as a customer service and/or management service representative. Calling the cops and kicking paying customers out at midnight when they pose no harm to anyone, no risk to anyone, no continued disturbance, are back in their rooms minding their own business, and ARE COMPLYING with your policy after the disagreement is HORRIBLE practice. Your Brand is only as good as those who represent it. We'll be taking our business to chains other than yours in the future and will advise all of our coworkers and friends to do the same. I hope Flexing on a customer was worth the lost revenue and diminished brand. They deserve an apology and compensation.

"Enjoyed it!"

4
User 07/02/2019

We enjoyed our stay at the best Western. The location was ideal just steps away from the food and shopping filled internation drive. We received exceptional service from the entire staff. From check in to breakfast and restaurant service all the way to check out, the staff and family there made it easy to relax and enjoy our getaway. I will be back and suggest this hotel for its value and service.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. I am so happy to hear we did that for you and your family. I am confident your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Nice stay, but construction was happening everywhere!"

3
CandyNanny, New York 04/02/2019

This hotel is a good choice if you're looking to stay somewhere on a budget; meaning that it was nice and clean, but not that noteworthy. Also, the construction that was going on so close to the hotel was a big drawback. Would I stay there again? Probably not because the rooms need updates, as well as the elevators, which were really old.

"Close to Universal and Very Clean"

5
Fearless43684005404, Fort Myers, Florida 04/02/2019

I normally look for a hotel that's rather on the inexpensive side and they're normally trash. This hotel was very clean and looked great for the value. The staff at the front desk were so friendly and kind. Every time I go to Orlando I know where I'll be staying now

"Great Value"

5
User 01/02/2019

Great value for your money, kind staff and clean rooms. Universal annual pass holders, we stay here every time. The staff have always been accommodating and welcoming of our service dog as well. Definitely would recommend.

"Made a bad situation better"

5
User 01/02/2019

Unfortunately, we experienced a hit and run while our car was parked overnight during our stay. Despite the situation the staff exceeded our expectations and helped us locate the responsible person. I can't say enough about the staff at this hotel. Thank you for taking care of your customers.

"Great Experience"

5
User 31/01/2019

I had a really great experience! The customer service was so helpful. The rooms were clean and nice. I would totally recommend Best Western. I had no issues check in was easy and so was check out. Great

"Friendly and courteous staff"

3
Roving16149331789, Sheffield, Illinois 31/01/2019

But the hotel is in desperate need of some deep cleaning and maintenance. Overall it was very accommodating and a nice stay. I would stay there again in a pinch as the price was great and distance to Universal Studios and a few nice restaurants was perfect.

"This place is falling apart"

1
User 29/01/2019

My room smelled like smoke, someone got stuck on the elevator for hours. they had trash cans catching water leaks on the 8th floor, my toilet would not flush. The hotel needs a face lift. looks and smells dated.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Over priced-under delivered"

1
User 25/01/2019

This hotel will charge you a deposit even before you arrive. It then takes 7-10 business days to get it back. Their shower pressure is awful, lack of hot water during a winter day. Musty smell in the room was overwhelming. Had to buy room spray at Walgreens.

"Close to attractions"

4
Tour04885176977, Hartland, Michigan 23/01/2019

An inexpensive, clean hotel that is close to Universal Parks and easily accessible to Disney Resorts. Not within walking distance to restaurants, but has a pleasant but not high-end restaurant/bar. A very affordable, nice place to stay while vacationing.

"Nice Stay"

3
Sharon B, Toledo, Ohio 20/01/2019

We stayed two nights. The ladies at the front desk worked very hard taking care of everyone's needs. They always had a smile on their face and voice. These ladies were always busy someone was at front desk all the time checking in and checking out. Hubby was sick with cold and we stayed in room second day so he could sleep. The desk clerk ladies made sure to help me with other options and menus for dinner for myself as hubby was not eating.

"Orlando Hotel"

4
fionae985, New York City, New York 18/01/2019

I had a great time in Orlando. The hotel was very nice, very friendly staff that helped with anything I asked. Rooms were comfortable and I slept well there. Breakfast was very nice. The hotel is central to Disney World if you want to go there, I was there for business and it was close by. The staff were the friendliest I have seen in any hotel. I would definitely go back there.

"Best Value Near International Drive and Best Banana Nut Muffins"

4
Veranika J, Pembroke Pines, Florida 17/01/2019

I stayed at the Best Western Orlando Gateway for a week. This hotel is surprisingly a good value for the I-Drive/Universal Boulevard area. It is very close to tourist attractions and restaurants, although not in walking distance of any restaurants in the tourist area. The hotel is very clean and has a huge lobby with many comfortable seating areas. Be prepared for the annoying and very loud Caribbean music that plays in the lobby areas. The music did not make me feel tropical at all, probably because I don't think of Orlando as tropical, when I think tropical that is more Miami. Every staff member that I encountered was very friendly, said hello and asked how my day was going. This includes staff members who were just passing by me in the lobby areas. The hotel does not have free breakfast which is a con for me, because I love free breakfast. The hotel does have an onsite restaurant that serves breakfast and dinner, but I wasn't interested in paying for breakfast. However, I did need to eat so I checked out the on site Deli/Market, which sells coffee, prepared salads and sandwiches, assorted muffins, and pizza. The deli staff was very nice everyday as I came down to buy my daily banana nut muffin. The muffins are huge for $3.00. The muffin was very delicious with just the right amount of nuts (very few which is how I like it). The deli makes pizzas fresh while you wait for a few minutes. I did buy a personal pizza on one of my days there, it was average but the lady who made it was super nice so that made me feel better about buying it. If you stay here and buy a banana nut muffin just make sure to ask for the warm muffins because they have the muffins in two areas, a refrigerated area with the salads and sandwiches. And they also store them in a warm muffin tray cabinet. I asked why they have some muffins refrigerated and the response was that most of the international travelers liked the muffins cold...go figure. The hotel was very, very, very clean which is why I gave it four stars. The housekeeping staff is very friendly and work very hard at keeping the hotel and guest rooms absolutely spotless. I used the gym to work out a couple of days during my stay. The gym is spotless and has very new workout equipment and not just the typical one treadmill and elliptical. This was a full on hotel gym. I was pleasantly surprised. Awesome staff, awesome banana nut muffins, awesome gym, and spotless guest rooms...over all a good value for the tourist area of Orlando.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Veranika J; First and foremost.....Thank you for your business and candid review. I just love it!!!! You made my day and I had to share it with staff. You also made me want to run down and get a Yummy Banana Muffin. ;o) We are grateful that you completed the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. I am so happy to hear we did that for you. I am confident your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We truly appreciate your business and look forward to serving you again soon and often.

"Looks good on paper...."

2
Voyage33489137504, Round Rock, Texas 16/01/2019

The hotel staff could care less about you as a person, shown by their demeanor and tone of voice. Everything is overpriced in the bistro area. The elevator to the top floor kept breaking down. The Universal Studios hotel partners are rude and pushy when they should be offering quality customer service.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Clean with Flaws"

3
Dadreaded P, Fort Lauderdale, Florida 16/01/2019

We have stayed here in the past, however, this most recent stay was less enjoyable. The reason being, a very noisy family in the next room. The walls were thin and no free breakfast (an a amenity I usually look for when booking). I didn't complain as we were only staying a couple of days. The rooms are clean and the hotel is very close to Universal Studios and Prime Outlet which is a big plus.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dadreaded P; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon.. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will consider staying with us again.

"Needs renovated or demolished "

1
cwindmiller, Tampa, Florida 06/01/2019

We get there and walk to the counter to find out the king bed room we reserved was given away leaving us with a double bed. That's a complete joke. How does someone simply give away a reserved room. It was dirty when entering the room as well. I don't recommend this hotel for anyone.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Cwindmiller; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Christmas and New Years in Orlando"

5
MimaS_12, San Antonio, Texas 02/01/2019

After a very hard year, my sister and I decided to spend time together in a different place. We decided to go to Orlando and visit Disney World and Universal.When I was looking for a hotel, I found a high recommended hotel the Best Western Orlando Gateway Hotel. The fare was suitable for us and I booked it.The check in was fast and Brooke, the receptionist was very kind and polite. The restaurant staff Maria and Octavio were fantastic.Everything was excellent for the time we were at the hotel. No complaints. If I return to Orlando, I will stay at the hotel for sure.

"Universal partner hotel"

3
dbs_11, Johannesburg, South Africa 30/12/2018

We booked as part of a Universal partner package. Reception staff are very friendly and helpful. They have a resorts customer ticket pick up point in the hotel. You can book the shuttle to the park there. The shuttle runs four times in the AM and again in the PM. However between 12h00 and 16h00 there is nothing. You have to reserve your seat at the ticket pick up point in advance. They are located close to IDrive and within walking distance is Walgreens, IHOP, Denny's and various other restaurants. There is an I trolley bus stop close to the hotel as well. The cleaning of the rooms unfortunately is on a pattern and in our case we were at the end of the pattern and at 5 pm our room was still not cleaned or serviced. There is coffee and tea. There is also a fridge and microwave. Breakfast however is not included which is a pity as all the other Best Westerns we have stayed in it is. We none the less bought some groceries and sorted ourselves out for breakfast. There is a Sharkies restaurant down stairs but found it to be pricey for what they offered. The kiosk located on the ground floor was a rip off on everything. There is a self help laundry which was really helpful to wash and dry clothes. $3 per load. You will need to buy detergent either at the kiosk or Walgreens. The Gym is good. Pool is really nice with two Jacuzzis with towels provided. There is parking included but we didn't use it. All in all a good hotel with comfortable beds and a good place to rest. The only gripe is that none of the windows open so you are subjected to the air on as the only means of circulating air.

"Falls Short"

2
Nico33461, Lake Worth, Florida 25/12/2018

We reserved a room with two queen sized beds only to be left with two full sized beds. I was extremely uncomfortable trying to sleep next to my wife who I fit next just fine and comfortably in my queen sized bed. The water pressure was poor. We stayed on the 8th floor and the one and only elevator that makes it to the 8th floor continued to malfunction and was not operating to take us to the 8th floor. It would work to take us down but not up. I can tell you being at the theme parks walking around for 12 hours the last thing you want to do is walk up stairs.

"What a Bargain"

4
Robert M, Jensen Beach 24/12/2018

This hotel is clean, comfortable and family orientated. It is close to Universal and other attractions. The staff gave us some good suggestions for restaurants and sights, as well as a detailed map of the area with coupons. The reasonable cost of the room made it a real bargain !

"Love this place"

5
User 19/12/2018

The room is always clean The beds are comfy. .The front staff is exceptional. I don't love paying for breakfast buffet BUT I am always glad I did. It is fresh made and has everything you could want. This is the only place I stay when in Orlando.

"Mildew and bedding stains. No, thanks."

2
avictoriajohnson, Spring, Texas 17/12/2018

The pictures of this place look great! The reviews look nice too! I don't understand. We showed up and the hotel lobby is more like a motel lobby and took 15-20 minutes for each person in line in front of me to check in with only one person working the desk. The first room we were in, room 128, was on the 1st floor and was an easy and convenient jaunt from the front desk but when you walk in you are hit with this wall of stench. Later to find out, the first floor had new flooring put in recently and that's what the smell was. But, YUCK, it was awful. We had already waited and checked in and were tired, so we just settled on staying and figured we'd get used to the smell soon enough. I went to open the curtains and noticed mildew or mold on them so that grossed me out. My son got out of the shower and I was tucking him in and noticed stains on the bedding. My son asked if it was pizza sauce. Gross. I am usually a very forgiving person and tend to just brush things off to avoid confrontation or an uncomfortable situation but mildew and unchanged bedding wasn't going to fly. I decided to go talk to the manager and he was incredibly kind and apologized profusely. At first we didn't know it was the floors that smelled so bad so he had me check out the room right next to the one we were in to see if that was alright. Same wall of stink. I asked if they all smelled like this and he shrugged and said that not all of them and it might be the new flooring. So we checked a room up on the 4th floor and it smelled like a normal hotel room and we moved up to that one. He was very kind and brought us vouchers for breakfast the next morning as a nice gesture for the trouble. It was actually quite a good buffet. I'll definitely say I was surprised and I had to convince my husband to at least try it out after the room was such a disaster he couldn't imagine the food was going to be very good. The manager did what he could, so I do appreciate that, but I couldn't possibly be the first person to have an issue with the horrible smells in the lower level rooms. The mildew and bedding are unacceptable and he admitted that and had me send the pictures I took to his email so it could be documented and discussed with housekeeping. I'll just say you definitely get what you pay for and if your budget is in that $100 or less range, close to the parks and more or less just need a place to lay down at night then you might find this to be a good value. As nice and accommodating as the staff and manager were, I think we will skip this location the next time we are in the area.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mrs. Johnson; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. You are correct, all carpeting on the first floor was recently replaced with hard flooring. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please accept our sincere apologies for the frustrations your encountered last weekend. I hope that you will considering booking with us again in the future.

"Good value"

5
User 15/12/2018

The cost was exceptionally cheap and I was prepared for what I normally see for that price but was pleasantly surprised by the quality of the hotel. The staff is super nice and helped me check in early

"Best western gate way !! The champs !!"

5
randolfj849, Curacao 12/12/2018

The hotel was the best !! Staff very profesional and friendly. Lication is tbe best ,next to the international drive. Next to the parks. Cleaness is their priority ..they are the best. Roomm was excellent and the bed was very confortable. Parking space was very good.

"Excellent Location close to Universal Orlando"

2
SaidFamily, Newbridge, Ireland 11/12/2018

This hotel is good value for it's location, however, you get what you pay for. The housekeeping service is terrible and I had to contact the front desk more than once to complain. The bus service in the afternoon/evening is excellent but to book for the morning you need to endure a hard sell on time shares, if you refuse the pitch the bus is apparently full.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Best hotel we've stayed at! So personable and caring!"

5
Connector45761481530, Houston, Texas 10/12/2018

We stayed here for our honeymoon! The staff was amazing and caring. The rooms have a spectacular view at night and the hotel is locating near everything. The shuttle is free and runs all day up to midnight. We loved every part of our stay!

"Water Supply Stopped in the Midst of Shower"

2
Yap A, Singapore, Singapore 09/12/2018

This hotel provided good service at check in but the water supply stopped at approximately 9pm when I was in the midst of a shower. Called the hotel reception and they said that they were fixing the tap because of a leak. I understand that the leak might have been crucial but it was also pretty irresponsible of them to switch off the water supply in the evening like this, and that they don't have a spare water tank or alternative supply.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. From time to time; emergencies occur that require us to act immediately, last evening was on of those instances. There was a leak on the 7th floor that required us to shut the water off to that wing for an hour in order to complete the repair. We greatly value your visit and hope the interruption of water did not cause too much of an inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"AYF Championship"

1
Fearless59778224973, Bedford Heights, Ohio 09/12/2018

Everything about this hotel was average. It looked nice on the internet. My child got food poisoning after eating from their restaurant. Construction noise every morning was interesting. This was an undesirable experience, however I am now educated on what do to in the future.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
On behalf of our entire team, I would like to first thank you for your business and for completing the survey. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Pizza warning is puzzling, good WiFI, close to Universal Theme Park"

5
MarchingAnts, Northern Virginia 02/12/2018

Read the check-in sheet (see photo) that indicates to the guests to be aware that pizza flyers found slipped under your hotel door might be a scam. However, the hotel makes their own pizza in the cafe, so I think they just want you to buy their own pizza. It doesn't make sense if they promote the competition as a scam to allow them to come inside a supposedly secured hotel and pass them out every single night. Our experience was checking in around 11 pm so the line was short and we were served by a cheerful desk clerk (Don). Room was clean and beds comfortable. The bathroom was clean too. We could see Fun Spot out our hotel window. It's a short drive to Universal Theme Park. It was nice to have a room with a frig and microwave. Enjoyed our stay and did not encounter any problems. I would recommend to anyone interested in a place to stay close to Universal. We were gone most of the day so can't comment on other amenities like the pool or cafe. Breakfast is an extra charge $$, and we found cheaper places to eat. WIFI worked great. I was able to stream shows on my phone with no issues.

"Good value"

4
Kvukwt, Fareham 01/12/2018

Good value for the price paid. Yes, the rooms do need refurbishing, but this was reflected in the price. Didn't have breakfast, but had one evening meal. Food mediocre, and expensive for what it was. Plenty of choice a few minutes drive from the hotel. Convenient for Universal, with free shuttle, and free parking at the hotel for one car.

"Worst hotel"

2
Cruiser66341939591, Worcester, Massachusetts 27/11/2018

We had the worst odor in our room. The breakfast, restaurant and bar were awful. Some of the staff were extremely nice but not all. When I had problems and had to switch rooms they just left me on hold. Usually I am never picky but it ruined half of our vacation and we didnt even want to be at the hotel. Every time I went to talk to customer relations the office was closed.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Ms. Wheeler; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. Your concerns are taken seriously and acted upon, we have scheduled the room to be inspected. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Another façade!!!"

2
Culture21889167827, Tallahassee, Florida 27/11/2018

I'm tired of going to hotels with beautiful lobbies and then you get in the room and you feel like you're in a third-world country (I meant hotel) I just really wish they would take all the money we pay for these rooms and keep them up.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and time. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests.

"Great location "

4
billsmyname, Deptford, New Jersey, United States 20/11/2018

Had a long weekend and wanted to be near Universal Studios, this hotel was less then 10 minutes away and was very nice for the price we paid. Large pool area and room was clean and comfortable. Had restaurant and deli on premises as well. Would recommend.

"Nice hotel, easy to find"

4
nickashley99, Melbourne, Australia 13/11/2018

Good price and good rooms. I was not able to check in until 4pm which was not the best! You can use the free shuttle to the parks which is great, just STAY AWAY FROM THE TIME SHARE OFFER!!, Free parking, good internet, just starting to get old

"Birthday get away"

4
User 07/11/2018

Very nice hotel for the price paid. Great service! Hotel is a bit dated, could use some renovations . Very close to attractions and easy to find. Would definitely stay again. Husband loved the pool area.

"Basic Hotwl, Good Location"

4
Diego M, Alajuela, Alajuela, Costa Rica 06/11/2018

I stayed at this Resort as it is conveniently located close To Universal Studios and To International Drive, however does not offer ground transporation To Walt Disney World only to Universal, Sea World. I must say the room was Noh completely celan, previous guest left his Tobacco half consumed and the House Keeping never removed it! The hotel does not charge Resort Fee which is golf bit it will charge $50 deposit fee in your card, it will be back when you check out. Also breakfast is not included but you May pay for a Buffet breakfast daily $10.99 + tax. It is a good hotel!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Diego M; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and time. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests.

"Food Show"

4
NorthStar60046956047, Rockledge, Florida 01/11/2018

My wife my daughter and I came in to Orlando for a food show and stayed at this hotel our overall experience was excellent the cleanliness is very nice and his staff is awesome only problem I have is with the return policy of your security deposit which they hold for 5 to 10 business days they seem to be able to take your money within 5 to 10 seconds but have an extremely difficult time returning your money to you

"Nice, but room for improvement."

3
User 01/11/2018

Water patch on wall inside room. Security should check the hallways during the night. Ban solicitors from disturbing guests during their stay. Certain management personnel should be thoroughly train on hotel regulations and guest services.

"Great stay near Universal "

5
NewYorker1776, Brooklyn, New York 26/10/2018

We stayed there during our visit to Universal and we liked everything in that hotel, you get much more for the price you pay. Location: ~20 minutes waking from universal, we always walked and never waited for the shuttle. Downtown Disney is 15-20 minutes driving Room: spotlessly clean Parking: plenty of parking, even though we were there during the weekend Staff: we only dealt with them for the check in/out and they were welcoming and helpful Dinning: there's a restaurant in the lobby that offered a breakfast buffet but we didn't get to try it as there are so many nice restaurants close by.

"Honeymoon vacation"

5
kgrantmiller, Coatesville, Pennsylvania 24/10/2018

Hotel has a TERRIFIC location if you want to go to Universal Studios. 3 minutes away, traffic permitting. The king size room was clean and comfy, the staff were nice and friendly. Great location for food as well, just off International Drive. Their is a Wawa about a half mile away and for a PA resident it doesn't get much better than that. We used Uber for our primary transport, not the complimentary shuttle, cause we wanted to go when we wanted and not rely on a bus schedule. A buffet was offered and was very reasonably priced. We will stay here the next time we come down. Thank you to the staff for taking such good care of us and seeing to our needs!!

"Good quality for the money"

4
User 20/10/2018

The Best Western Orlando Gateway Hotel was very convenient to Universal Studios. They offered a free shuttle service to and from the park. The staff was nice. Our room was clean. The only reason I didn't give it 5 stars is because they didn't offer a continental breakfast.

"Started Well..."

2
swes25, Homestead, Florida 20/10/2018

The Good: Check-in was quick and easy. The room smelled nice and appeared clean. The beds were comfortable, and the water pressure in the bath was great. It was close to most things, and if you didn't feel like walking, you could get a Lyft very quickly. The mini-mart was nice and stayed open late. There was also a restaurant and bar, but we didn't use it. There was one issue, which was corrected while we were there. The Bad: You are allowed only one parking spot per hotel room, so plan wisely or rent an extra room. The toilet roll holder fell off the wall as well as the towel bar. I told the front desk to ensure we weren't blamed for the damage and it could be fixed at a later time. We left for the day and came back. I checked my messages and was informed that the repair person could not complete the work because we had a do not disturb sign and to contact them when we were ready. However, we went into the bathroom to find debris on the floor, toilet, sink, and screws in a couple of different spots. We cleaned it up and set it aside. So someone had been in the room despite the do not disturb. A slight miscommunication, but concerning nonetheless. The Worst: On our second day we were approached by a person who worked at the concierge desk and asked if we received our "Welcome Package" at check-in. We said no and followed him to the desk to get it. The woman informed us that the hotel held get-togethers for members of the hotel as a way to say thanks for staying and in the hopes of keeping our business. She told us going to the event would also give us a gift card to use at Universal as the hotel works with Universal Studios and that was why it was an American Express card. In order to attend we had to put a deposit down to hold our place. After paying the money, that was when we found it was a lie. It was a timeshare presentation that you had to go to at some other location away from Best Western that lasted around 2-3 hours. After I found out, I wanted a refund, but could only receive one if I went to the event. It put a damper on the stay and our view of the hotel. We could not believe a hotel would allow or encourage such behavior on the premises. My husband went to the front desk about the issue on our last day there and told them about what happened and the refusal of a refund. She didn't say much besides giving an apology. It was clear we weren't going to get help from the front desk or those at the "concierge" desk. We won't be returning to this property, and I'm currently working with my bank to get my back. I won't be staying at any Best Western after this either. There are plenty of hotels, and I'm sure they don't allow such behavior on their property, so go elsewhere.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Ms. West, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. I understand you were frustrated with the check-in process and I apologized the “welcome package” was not presented as it clearly as it should have been. We will be sharing the feedback you gave us regarding the “welcome package” with our tenants to implement improvements to ensure we provide a better experience in the future. It is our understanding the package should include area discounts as well as offer the opportunity to attend a time share presentation. I hope that you will consider staying with us again in the future.

"Great stay with surprises!"

5
lknich0ls, Baltimore, Maryland 19/10/2018

Our timeshare booked Best Western Orlando Gateway for our FL vacation. Upon arrival we found our room was only a standard double. At check in we asked to upgrade to a suite since we were staying all week and it was our wedding anniversary. We were advised there should be a suite available the next day & there would be an upcharge fee, which we agreed to pay. Shortly after we arrived in our room, we received a phone call from Mable (who had checked us in) that we would be able to move to the suite the next day and since it was our anniversary, the hotel was not charging for the upgrade! The surprise didn't stop there, the next day when we arrived in our jr. suite there were balloons, a goodie bag, card and free breakfast vouchers from Theresa (dir. of front office) to celebrate our anniversary! Mable and the entire staff went above and beyond to make our stay here great! BTW, the breakfast buffet was delicious! Will definitely stay here again!

"Outstanding-Greater Ever"

5
melindaisabel, Fort Pierce, Florida 18/10/2018

I have stay in so many hotels; but Best Western Orlando Gateway where above and beyond. It feels in calm, no nosy hotel. Reception was so clean and the room same way. Definetively, this will be my home-hotel when I go back to Orlando.

"Mediocre at Best"

3
Carla A, Plantation, Florida, United States 15/10/2018

Came to participate in a local sporting event. After a long, rainy drive from South Florida we were tired and wanted to go to our room. However, we were immediately met by an aggressive sales person who was trying to sell us amusement park tickets. No matter how many times we said we weren't interested she wouldn't stop. She wasn't a good listener. This delay kind of Irked us. Our room had a strong odor of mildew and cleaning supplies. This did not abate the whole time we were there. It wasn't worth changing rooms; we were hardly in our room. The carpet seemed old, and perhaps the source of the mildew smell.

"Great stay"

5
User 14/10/2018

I am the type of person to constantly read reviews on trip advisor before our vacation. I found a deal on Groupon for this hotel for our trip to Universal. As most reviews state this is a great hotel for the cost. It is conveniently located near the entrance of Universal . We took an Uber everyday to avoid the $22 parking fee at Universal. There is a free shuttle at the hotel but it makes multiple stops. The hotel and our room was clean and the beds are comfy. The kids enjoyed the pool and they have an onsite restaurant. The best part of this hotel is the staff! Everyone from the front desk, servers, deli workers, housekeeping and maintenance were very friendly and helpful. I would definitely stay here again!!

"Nice value clean rooms"

4
User 09/10/2018

Enjoyed our stay but the beds were way to hard. We had a veiw of the pool and of fun spot. The rooms were clean and the staff was delightful. If the beds were softer I would make this my go to hotel in Orlando

"Great Stay!"

5
Mary G, ASTON 08/10/2018

This was a great hotel in a very convenient location for the price. The hotel staff from reception to the cleaning crew were all very friendly and helpful. We were able to check-in when we arrived around 2:30 pm and have time to relax before getting the shuttle to Halloween Horror Nights. The free shuttle to the park was a nice convenience and we discovered it is a Universal Partner Hotel upon arrival. When we didn't take the shuttle, we used Lyft and it was about $6 each time and an inexpensive $20 ride to and from the airport. While this is not a fancy hotel, it suited our needs and I found the staff and cleanliness of the room much better than when we stayed a Cabana Bay last year. The pool area has two hot tubs in addition to the pool. It's very quiet and relaxing to sit poolside. We also enjoyed shooting hoops in the small basketball court. The fitness room was adequate but not very big and some of the free weights were missing. We ate breakfast one morning in the restaurant. It was a bit lackluster for the price and honestly served the same foods that many other hotels offer for free. There is a small conveniece store as well and we just grabbed cereal and coffees there the other morning we ate at the hotel. There is a wide variety of restaurants within walking distance so the onsite restaurant really wasn't something we needed to utilize. Overall this was a great hotel in a great location at a price that was just right. We will definitely stay here again.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mary G; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to say “Thank You” for traveling and your business. At Best Western Orlando Gateway Hotel, we strive every day to provide a superior customer experience. I am so happy to hear we did that for you and your family. I am confident your feedback regarding your visit will beneficial to other travelers that are looking for genuine responses. Thanks again for your business. We look forward to serving you again soon and often.

"Good place for families, maybe not solo travelers"

4
Daniel C, Kansas 22/08/2018

Big room and big hotel, pretty close to things to do. Not walking distance to these things unless you're ok with walking 15-30 minutes, but driving to all the stuff would take 5 minutes or less. Bed was good, desk in the room was nice to have and the little convenience shop on the 1st floor made trips out of the hotel unnecessary. Good hotel to stay at, especially if you're with a family.

"Hotel Stay"

1
User 20/08/2018

Employee smoking weed in the elevator, broken fitness equipment, house keeping arguing in the middle of the hall with another emplyee under her, security never to be found, fake pizza flyers being put under the doors each and everyday getting past security when all exterior doors need a card access to swipe, room stunk, bar tender didn't have supplies readily available to him to make drinks properly.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Mr. Gros; Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please know that your concerns are treated seriously and acted upon. Reporting at time of occurrence would have given us the opportunity to monitor and decrease the likelihood of recurrence. Please feel free to contact me directly at 407-351-5009 x 161 if you would like to share more details. I hope you will consider staying with us again. Always at your service;

"Awesome experience"

5
User 16/08/2018

My family and I really enjoyed staying at this hotel. All staff members were very friendly and always ready to help you any way they could. The hotel was clean and very well maintained. Breakfast was delicious and had a great selection of items.

"Hotel stay"

5
User 16/08/2018

Very pleased with the quality and friendly staff at the hotel. The room was very clean and comfortable. I was pleased with the location of the hotel as it was only a few minutes from where I was playing in a pickleball tournament.

"Property was great, but do not trust Wnydham discounts for theme park tickets"

3
aliciaprinting, Floral Park, New York 13/08/2018

I did not have anything bad to say about Best Western or this property, until their front desk receptionist pushed us to the guest services to purchase theme park tickets. There this Wnydham employee gives you false information about going to a presentation for two hours and getting to the park at a reasonable time. I was told if me and my fiance got up for a 7:20 shuttle to the presentation we would be at the park by 10AM. That was a lie! We spent 5 hours at their presentation and didnt get to the park until almost 1PM. Do not trust them. I'm angry at Best Western because although they say they are not affiliated with them, their front desk receptionists are the ones that told us to go talk to them and hear their discounts, clearly working together. Save yourself wasting away half the day, the discount was not worth it.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and the complements you extended to our associates. We understand customers are the most vital component to our hotel and we strive to exceed our guest's expectations daily. I would also like to apologize for your experience with the time-sharing company in our lobby. I understand you were frustrated with the entire time-sharing experience and I will be sure to share with our tenants. We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope you will consider staying with us again.

"Thee very Best BestWestern stay by far"

5
themostaa, Philadelphia, Pennsylvania 26/07/2018

This Best Western is one of the best stays. I left the hyatt to come to this hotel due to pricing and location. Boy was i glad i did and i am very happy with the end results. The front desk staff is THE BEST the 2 young ladies that checked me is assured me i would be happy and i am here to thank them!!! A must stay if your visitin for whatever purpose. Exceptional customer service, location, great food, great price just an amazing stay and whatmade it so amazing beside my checkin?? THE HOTEL IS CLEAN i was very suprised & overjoyed. The housekeepers put pride into their work this is on my list for the duration for any trips to Orlando. they also have an enterprise on site a basketball court, poolside bar really nice

"Nice location"

4
Cassdy, Quebec City, Canada 24/07/2018

This hotel is close to Universal and International Drive. The hotel is nice with all usual amenities, including a convenience store. Our room was nice and clean. Nothing negative to say about this hotel.

"Efficient"

4
Kernal3, Illinois 23/07/2018

Front desk personnel are friendly and efficient on check in. I did not care for the person chasing me down to almost insist I look at their "Welcome package". Otherwise this would get all 5 stars. I am only here for one night and the room is convenient to parking, clean and well appointed. No free breakfast.

"Extremely Impressed!!! Wonderful Stay"

5
User 23/07/2018

I must say I had the best time ever staying at the Best Western Gateway. All of the employees working there were so nice and friendly and very accommodating. I can't mention one negative thing about this place. I stayed there with my fiance from July 19th up to the 23rd. This hotel is very much on top of things. The food was wonderful as well as the drinks. The maintenance staff as well as the cleaning crew did an excellent job on keeping things tidy. This is going to be my number one vacation spot when I come to Orlando. The prices were very reasonable for all of the amenities offered. I want to thank the hotel as well as the entire staff for such a wonderful job and for making my vacation stay the best of this summer. Thank you Nick Foy

"A Wonderful vacation"

5
Disneymanedo_pcs, Pittsburgh, Pennsylvania 22/07/2018

Best Western Orlando is our go-to hotel when we visit Universal Studios. This was our 3rd trip. The Star Shuttle takes you to Universal and back. The hotel has a great pool and 2 jacuzzies There is a great breakfast and a restaurant in the hotel too.The rooms are clean and we have had 3 good experiences at this hotel. The price is very reasonable for the Orlando area. My family and I highly recommend this hotel.

"Vacation"

4
maugustin3142, Des Plaines, Illinois 15/07/2018

Staff was friendly, rooms were clean, rooms were cleaned every morning, breakfast and dinner was available in hotel resturant but you had to pay. Just be aware of hotel flyers placed under the door.. its a scam

"So Close to Universal Studios"

5
mark_c_hope, London, United Kingdom 15/07/2018

We stayed here before when it was a Clarion. We loved it hence we choose it again when we returned this year. Nothing has changed really excepted the sign over the door - which was great for us. It is only 5 minutes drive from the car park for Universal Studios which was the reason we were in Orlando and International Drive is around the corner. Location is perfect. It has a nice bar and restaurant and we had buffet breakfast there every day which is cheaper than going out for breakfast to any diner close by. It also has an outdoor pool and lobby shop which is well stocked as well as a booth selling park tickets etc. There is lots of parking and they have a car rental office. Staff are friendly and helpful and there is free coffee available in the lobby early before the shop opens. Rooms have all usual amenities: mini safe, iron, hairdryer, TV, microwave, refrigerator coffee maker. Our room was clean and tidy and quiet even though it overlooked the pool. This was our 3rd stay at this hotel and we would definitely use it again when we next visit Orlando. It is great value for money.

"Great Stay"

4
Vicki1962, Lake City, Florida 13/07/2018

We stayed overnight before catching a flight out of MCO. The rates were reasonable, beds were comfortable, room was spacious and clean. There is also a café-restaurant in the hotel as well as room service.

"Nice"

5
PeterTaylor90, Central Florida, Florida 12/07/2018

The location and the shuttle to and from universal studios is excellent. Their American breakfast buffet is pretty good too with a much cheaper price compared to the hotel we stayed at near disney springs so its a plus plus plus for us! I also like their pool and jacuzzi!

"Good location and good value for money"

4
rgrass2016, Hastings, United Kingdom 12/07/2018

Positives: -not far from universal, Uber taxi was only $8 -staff really helpful -launderette facilities which was really useful -the gym was a good size with good equipment -really reasonably priced for what you get, we saved so much money staying here Room for improvement: -first room had door joining us to another room but reception moved us straight away when I asked, I wouldn't mind being told that at check in so I could have asked to move the day we checked in -decoration is a bit dated -water dispenser in lobby only seemed to be out for a few hours each day (usually at check in time)-if this was out all day and topped up it would make a massive difference! If it's not...just use the water dispenser in the gym!

"Nice hotel good location!"

4
GinGin376, Wheaton, Illinois 11/07/2018

Well it started off rocky when we arrived. Got in late because our flight was delayed. When we checked in we were told we would have to go to their sister hotel for the night because of water pipe issues. So the hotel they sent us too wasn't the greatest at all! But when we came back to the hotel we had a lovely stay. The room is nice a little small but if your not going to be in it most of the day it's fine. The beds were comfortable to me. They have a Deli which is nice if your craving a snack. The pool and pool area was nice! This hotel is in the perfect location. I could see Volcano Bay ( Universal Studios)from our room view. The ladies at the front desk were very lovely and nice! I definitely would stay here again, I look forward to it!

"Conveniently located next to Friday's restaurant and close to Universal Studios"

4
161nic, Rotterdam, The Netherlands 09/07/2018

Nice, quiet suite on the top floor. Friday's restaurant around the corner, and located within walking distance (20-25 minutes) from Universal Studios. Shuttle-service also available. Shopping-center at 5 miles.

"Very good!"

4
User 06/07/2018

Rooms are clean and nice, staff is helpful. The location is amazing, and they have a free shuttle to Universal! Great price-quality relationship. Such a good option when visiting Orlando! Don't recommend the food at the restaurant downstairs, too greasy

"Poolside"

3
User 06/07/2018

This is our go to hotel. Staff is friendly. I had one issue of placing the "change bed linen" plaque on the bed and they were remade. Also, it took 5-6 hours for face cloths to be brought to our room on two different days. poolside room was convenient.

"Surprisingly nice!"

4
J_Swift82, Oklahoma City, Oklahoma 05/07/2018

We booked this hotel for one night on the end of a trip to Florida. We had planned on going to Universal for the day and this was close by. We changed our minds and did Disney instead which was still a short drive from the hotel. We were given a room on the top floor with a good view of the pond/fountain across the street even though I just booked a standard room. Renata at the front desk was very nice and check-in was a breeze. The hotel itself had a pretty dated interior and could use an update, but the room was a great size, location was great, and overall we had zero complaints.Would definitely stay here again. Great price for the area!

"Recommended affordable option"

5
User 05/07/2018

I really lucked up on this one. I was supposed to be staying at the Hilton Garden Inn Orlando Sea World, but somehow my reservation got cancelled (probably was my fault). So I had to find another hotel at the drop of a dime the day before 4th of July. I searched for something decent and this hotel was cheap ($67) but it had 3 stars and 4 bubbles on trip advisor. Now on to the hotel... This hotel is less than a mile from Universal Studios, around the corner from the International Premium Outlets and central to everything. It's also in a satisfactory (safe) area as they are building all around the hotel, new hotels and business; its not noisy at all though. So with that being said, don't expect a view. The pool area is very nice. They have a pool bar, 2 seperate jacuzzi tubs, plenty of places to sit and lounge including a covered area with seats and hammocks. This is a dated hotel but not so much that it felt dirty or uninviting. The rooms were clean and spacious, the lobby smelled good and not like wet hair and the pool, and the grounds were kept neat and clean. Still reservation was a steal for only $67/night for what you get. Breakfast is not free but it's cheap at $8.95 per adult and $5.95 per child. Stay here if you don't require the frills, glitter, and glitz!

"Great Hotel"

5
User 02/07/2018

Stayed there one day to go to Sea Work I was very happy with the Hospitality a very cleaned Hotel the rooms were clean and comfortable beds what I loved the most was the pool area. I will definitely come back.

"Outdated,but great location!"

3
ZS747, Ottawa, Canada 18/06/2018

Ok first let me start by saying if you are looking for a great location and within budget hotel then this is a good place. However, the reason for my average/poor rating is the hotel rooms. They are outdated, old. The bathroom for example can barely fit two people. I always check travelers photos and reviews before I book any hotel, but unfortunately this time I was more focused on location and the pictures I looked at during the booking way different than what we saw! Next, is be very careful from the attractions info desk there. They will convince you to waste your time with a 3 hour time share presentation, at a location that is about a 20+ mins from the hotel, to receive some money for attending or get some discounts. I was told its going to be 1.5 hours but it took the whole morning. So unless you are really considering time share options don't waste your time. Also, we decided to take the shuttle to universal to save the parking fee but unfortunately the buses didn't show up on the way back and we were stuck in the hot weather outside for more than 30 mins and then decided to take uber instead. Not sure if it's directly the responsibility of the hotel for such service but such bad services, provided from within the hotel may impact people's decisions. To be fair the service overall was good and the check-in process was fast and easy. If it was not for the hotel rooms and the property in general I would pick this hotel for my next visit. Very close to universal parks 5 mins drive/shuttle, 20 mins away from Disney, 5 mins or less away from Orlando icon and close to many restaurants.

"Great hotel"

5
User 18/06/2018

We stayed here for a couple of nights while my husband and oldest daughter went to Universal. My two youngest children and I stayed back and went to the pool. Everyone here was very friendly and helpful. If we are ever in Orlando again we would definitely stay here again.

"Got engaged here!"

5
User 13/06/2018

I gave this hotel 5 stars because I've stayed here 3 times and have had a great time!! My future husband actually proposed to me in our hotel room lol! The shuttle to Universal is free, so that's really nice, and there are lots of times to choose from. Just make sure you get the ticket the night before so it doesn't fill up for the time you want. The room service is really good, we always ordered breakfast and pizzas from there! I'll always come back!

"Nice hotel, good location"

4
Marita K, Oslo, Norway 13/06/2018

This hotel was very nice and for a good price. The employees was very kind and friendly. The room was spacious and had a great view. It took about 20 minutes to walk to the Citywalk. The hotel also arranges for buses to a lot of the parks. Walgreens and restaurants are also close by.

"Great hotel for few days at Universal Studios Orlando"

4
User 13/06/2018

Decided to book a stay at this Best Western for a trip to Universal Studios. It's a very easy 3 minute drive to the Universal parking lot (just go up universal Blvd). You want to be at the park for the opening at 9 AM? No problem with leaving the hotel at 8:50 AM! Its stress free to come back halfway through the day to clean up, and then go back to the park after. The hotel does offer a shuttle to the park but we did not use it (22 USD a day to park at Universal and you can leave & come back - free after 6 PM). This is a quiet hotel away from the craziness of International Blvd, but a very short drive away! Our room had a nice view of the front lake area. Parking is included in the resort fee - never had issues to find parking and was given a sheet to place in the window for proof of being a hotel guest. The bed was comfortable & room was clean. Of course this hotel is quite old, in need for a good renovation. No dedicated space to hold up luggage. The AC was loud constantly - but we got used to it. When we first opened the door to the room it smelled damp and almost like a faint cigarette smell. This smell didn't last long - or maybe we got used to it - who knows. The bathroom was small - toilet too close to the door and the tub. Though I do prefer to stay in more modern hotels - You just can't beat the price and location of this hotel. And when you're in Orlando you're ideally not going to be spending so much time in your room. We just needed a place to clean up and sleep - and it was great for that! I would recommend this hotel for a trip to Universal & would return for the location/price points. One thing I found interesting: I had read a review here complaining about the pizza takeout menus being pushed under the door. So I was not surprised when we received our first menu delivery... On one day we received 3 menus all from different restaurants! On my last day there I was reading through the info package binder the hotel provides in the rooms. Theres a section on security where they warn that some of those pizza menus are actually scams - not legit businesses. Anyways I thought that might be useful info to know for future guests! Glad I did not order from those places.

"Very good hotel about 1.5 miles away from Universal"

4
Domino1969, Fairfield, Connecticut 01/06/2018

Excellent breakfast available by lobby ($8.95 pre-paid) with great coffee, custom omelettes, bacon, sausage, etc. Very nice room, excellent staff. Bus available to take you to Universal, about every hour (in May). Need more buses in my opinion. If you want, you could walk to Universal in about 12-15 minutes (there is an IHOP about a 3 min walk on way to the Park. Or there is an $8 taxi charge. We left the park early one day, didn't want to wait in the heat.

"Extremely satisfied"

5
mrhurttkyle, Kingsland, Georgia 26/05/2018

The hotel is ran by professionals. It was very clean and the breakfast was amazing. I am definitely keeping this hotel in mind the next time I take trip down to orlando. There are great running routes in the area too.

"Nice but it has limitations due to location"

4
lars639, Des Plaines, Illinois 20/05/2018

Hotel: Comfortable and clean rooms. Our room view overlooked a small lake and towards International Drive. Staff was friendly and helpful. Ice water served in the mail lobby. Pool was in good shape. During our stay a young artist was painting a beautiful mural in the pool area. Hopefully she will be allowed to paint murals in other areas of the hotel as well. Breakfast was reasonably priced at $8.95 with advanced payment and the food was very good. The chef makes great omelettes. Now the downside: The location is a bit far from restaurants so unless you can walk or have a car, a cab is needed to reach restaurants. The shuttle to and from Universal is free, however, the bus services guests at 4 other hotels in the area, so if bus capacity is reached, you will need to take the next shuttle. During our 2 day stay we had no issues with getting bus tickets, but the park was not that busy either. Not sure how often the shuttle reach capacity at peak park times. The shuttle drivers are friendly and humorous. The restaurant was ok, good pricing, but with standard hotel food. If the restaurant was stand alone, it would not be in business very long. The bar had a good selection of draft beers but I did not see any local or craft beers on tap.

"Great deal for the price plus perks"

5
Laurie M, Pensacola, Florida 15/05/2018

I booked my room at the last minute on priceline.com and got an excellent rate for it... I was pleasantly surprised, the room was quite spacious, the bed was very comfortable, and it had a nice work area. The property is in very close proximity to Universal and Intl Drive. They also have sales for the parks in the hotel lobby as well. A few little bonus perks... there is a bar and restaurant downstairs that has decently priced drinks and decent food. They also have a little cafe and store that you can buy beer and wine at along with any other necessities you may need. When I have to visit Orlando again I will be staying at this property. I have nothing bad to say about it. Upon checkin they did require a $50 incidentals deposit on my credit card, which was fine but part of the Priceline deal was that they kept like $6.71 of that off of the incidentals deposit... I've never use Priceline but that was their policy. No complaints whatsoever for me though! I'll be back. Thanks Best Western!

"Great Hotel near Universal & International Dr"

4
SusanCarolinee, Jacksonville, Florida 14/05/2018

We stayed at this hotel while visiting the Universal Parks and adventuring around Orlando for a weekend. The hotel was clean and the rooms were comfortable. The hotel was close to many restaurants located off International Drive and near many attractions! We stopped by the customer service desk and they gave us a coupon book for restaurants and attractions in the area - we used a coupon for a mini golf place around the corner (which we walked too from the hotel), Congo River and used a coupon for a pizza place known for Chicago deep dish nearby! I would stay in this hotel again. Also do groupons often!

"Average hotel"

3
PiscesMom24, Johannesburg, South Africa 14/05/2018

It is prefectly located near Universal. The hotel also assists with getting tickets to the theme parks, you can purchase them in the foyer.The hotel itself is dated. Room was comfortable and standard. Breakfast was average and basic. The only plus was it's convenience and it being budget friendly.

"Easy shuttle bus to Disney World"

3
Alison P, Wollongong, Australia 12/05/2018

Rooms were very dated but comfortable. The airconditioning was set on cold and it could not be changed. Beware of the restaurant as we had a very light meal and paid quite a lot for it. Breakfast was a highlight with a lovely helpful chef who made a super omelette and their American biscuits were delicious. The shuttle for Disney World could only be booked on the morning of travel and it was first come/first served so we had to be ready for 7:00am to make sure we had a place as they were limited.

"Don't recommend if you are going to Universal"

2
User 11/05/2018

We stayed at this hotel 2 nights while visiting Universal parks. The room was not clean at all and everything is very dated. The carpet was so unclean and greasy I didn't want to walk bare feet. The shower was also putdated and we couldn't fix the temperature of the water. The location is also bad because you cannot go to universal by walking and the shuttles are only going on the morning and coming back only from 4pm. So if you want to return to the room for a nap you have to pay for a taxi... I wouldn't recommend to stay at this hotel if you go to Universal. Too far and not enough shuttles. The good points are for the size of the room and the bedding. And the pool is quite nice.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Lena, I apologize that you did not enjoy your recent stay with us. Our carpets are professionally cleaned on a quarterly basis and spot cleaned as needed. The second quarter cleaning is taking place at this moment. I've not heard a complaint regarding our location as it relates to Universal, as we are less than a mile from the entrances to the park. We do have scheduled transportation that travels both ways 4 times in the morning and at least 4 times in the evening depending on park hours. I do appreciate that you enjoyed our rooms and pool area and hope you will consider staying with us again in the future. Best Regards, Bill Jones General Manager

"Great location, and friendly staff"

4
Debby R, Colorado Springs, Colorado 08/05/2018

We booked our stay through Travelocity, and pre-paid on the website. When we checked in, I wanted to apply my Best Western rewards number, and was very kindly told that they were very sorry, but due to booking with a 3rd party, they were unable to apply it for this stay. The way it was told to us was so kind, that I didn't even care, which was not the case at a previous hotel we stayed at. This was a welcome change. The rooms were clean. The location was great. I wish we had stayed at this hotel for more of our trip. We will definitely be back to enjoy this property.

"Comfy beds"

5
59shelly, London, United Kingdom 07/05/2018

Hotel is clean and very appealing. Love the decor and the lobby area. Check in is very swift and simple. Comfy beds with fluffy pillows. Very family friendly hotel. Close to lots of shopping and all the tourist attractions

"Hotel was great to stay but watch out for the restaurant"

4
John B, Nashville, United States 07/05/2018

Great place to stay and a daily shuttle to the park and back at no cost. Watch out for the on-site restaurant they charge an automatic tip of 18% to your check even tough it was just my wife and I. The server only came to the table twice and I had to go and get a refill at the bar myself. Since we weren't a party of 5 or greater we should have the choice to tip not for it to forced on us. I went to other restaurants around the hotel all within a 10-12 minute walk. The greatest was Applebee's lots of food great service and the price was 1/2 of the hotel restaurants.

"Absolutely Made Our Honeymoon"

5
User 03/05/2018

Words cannot describe how grateful my wife and I are to this hotel. We were on our honeymoon and originally were staying at an all-inclusive resort in the Bahamas. We were supposed to be there for 5 days and hated it so much we only stayed 1. While in the resort we booked a last minute room at the Best Western for the remaining days of our honeymoon and asked if there was anything at all they could do for us to make it feel like we were celebrating a special occasion. The manager, Jherusa, upgraded us to a junior suite with a view and they even had chocolates, balloons, and a note waiting for us. What was probably a small gesture on their part meant such a great deal to us and saved our honeymoon. Not only did they make us feel special but all the of the staff was incredibly helpful, especially Artrell at the front desk, right when we got there. The beds were so comfy, rooms were very clean, and the breakfast was awesome (definitely recommend putting oreos in your waffles). The hotel is in a prime location as well as you could walk to Universal if you wanted, although the hotel provides a convenient shuttle service. And if you are going to Disney it is only a $13 Lyft ride away. There are so many other attractions near by too. I would absolutely recommend this hotel to anyone and the next time I go back to Orlando I will be staying here again. Thank you all so much again!

"Convenient"

5
chrissyvera428, New York City, New York 02/05/2018

This hotel had a nice pool area and was just overall a nice hotel walking distance to restaurants and mini golf and close to the outlets and shopping. Microwave in the room made it easy to heat up leftovers from restaurants and save on spending more money. Overall would reccomend

"Totally recommend"

5
User 01/05/2018

We had an amazing time at this hotel. Staff was very friendly and welcoming. The bed comfortable and the bathroom was clean. They have a giant pool, 2 jacuzzis, a place to self tan (in a private area) and a lounge/bar. There was a charge for breakfast but we were not disappointed with the food. Amazing service, we will be back! Also very close to Universal Studios!

"Great - Not So great"

4
User 01/05/2018

The staff and room accommodations were perfect but DO NOT get the $!0 breakfast buffet. It was AWEFUL!!! Excellent location to all attractions. Free parking. Quit sleep environment. Recommended but DON'T GET THE BREAKFAST BUFFET.

"Good for rest and sleep after a day at Universal"

3
samsons4568, West Palm Beach, Florida 30/04/2018

Hotel was perfectly adequate for rest and sleeping after a big day at Universal. Room was clean and well attended. Air conditioning was fine. We stayed Wednesday to Friday and the Hotel was quiet first two nights and only a little noisier on Friday. Shuttle service to Universal was great! Biggest disappointment was the food quality in the bar / restaurant and breakfast was just a bit better.

"Truly enjoyed our stay"

4
Alanna B, Griffin, Georgia 22/04/2018

Ignore those bad reviews people. We stayed here after checking out of Disney resorts to visit Universal Studios. The room was large(much bigger than our Disney room) with a pool view. We had the breakfast buffet every morning for price and convenience, it was delicious. Everyone was very nice and even snagged a few free cookies one evening. The shuttle bus to universal was great too. If you have questions ask! If more people would've done that I'm sure their reviews would have been better. And I never noticed a smell the reviews mentioned. As for the decor, I dont care how dated it was, I was there to site see OUTSIDE of my hotel room. Plus the more modern the decor the more the rates increase, but that's just my opinion. The only bad things I can say about our stay was water pressure in shower was super weak, pillows were too soft(but we had our own anyway) and ice machine on our floor #6 wasn't working. But I'd totally book this hotel again if we go back on vacation there.

"Needs air freshener "

4
Samantha F, Mississauga, Canada 21/04/2018

We stayed here for 3 days. The hotel is beautiful on the outside, construction across the street, however there is a Walgreens and a KFC within a 15 min. Walk. The employees are all beyond wonderful and super helpful. The main reception is lovely with lots of seating when waiting for the park shuttles (free). My only complaint is the smell in our room, we were on the fifth floor, and no matter the temp in the room, it reaked of mildew. Almost as if there had been a window left open and the humidity came in and saturated the room. The air conditioner was also quite noisy and would randomly start rattling like something came loose in the middle of the night. Other then the room, everything else about this hotel, employees, amenities, even the offer of toiletries (as I forgot some at home) was above and beyond.

"Very nice hotel and convenient to many attractions"

4
JuliaB349, South Carolina 16/04/2018

The location is really good, right near Universal and not too far from Disney. I was attending a concert at Camping World Stadium and it was a short drive. The hotel staff were all very nice and helpful. The hotel is nicely furnished (Lobby area) Rooms were comfortable and clean. The only negative was the A/C was a little bit loud. There is a Deli/store that opens early and it has most everything you need: from toiletries you may have forgotten to fountain drinks, bottles of wine, pastries , coffee, fresh salads and sandwiches or they will make you something. The Cuban sandwich was really good! it's open until midnight. There is also Sharkeys Bar & Grill where you can eat a buffet breakfast (You do have to pay for it) typical breakfast fare and the cook will make you an omelet to your order. They were good. Overall the breakfast was so-so. The bar has a Happy Hour, and the bartender was very pleasant. The pool area has a cabana bar, pool, two hot tubs and an area near the bar that is covered, it has hammocks and couches, like an outside "lounge". The pool was NOT heated when I was there. Overall a very nice, clean, comfortable and reasonably priced place.

"Clean, nice rooms in a good location"

4
User 16/04/2018

Rooms were ready upon our arrival. Clean & adequate for a 3-start hotel. This hotel is one of the nicer Best Westerns we've stayed in. Staff was terrific. The food from the restaurant was good, both selection and quality. Our family stayed in adjoining rooms, which was a nice accommodation for us. We'd definitely stay here again.

"The king suite"

4
whodat11, Minnesota 15/04/2018

For the money, I'm not sure you could find a better bargain in Orlando. I stayed 2 miles away at a Hyatt Place for $169 per night. This was over $100 cheaper per night. Granted, it's an Uber away from the convention center, but I had a rental car anyway. Fast and friendly check in. I did 3 nights at the Hyatt Place for work at the OCC and then stayed at 3 other property's down in the Clearwater Beach area. Came back to Orlando and this was the best check in of all! Very professional! The room did smell just a tad like smoke, not terribly, and I don't smoke. Nice size pool, 2 hot tubs at different temperatures. Bar by the pool area. This area, especially by the hot tubs could be cleaned up some.... couple of bottles, cups, etc....no big big deal. Free shuttle to Universal. The staff from check in to housekeeping were all awesome! Other than work, I'm not a huge Orlando fan, BUT FOR THE MONEY, I WOULD SPEND SOME TIME HERE FOR SURE! WELL DONE! GREAT VALUE!

"Quick Weekend visit to Disney World"

4
Jae K, Seattle, Washington 12/04/2018

Location is not too bad, 15 minutes drive to Disney World. This is Florida, you want a rental car, DO NOT Uber! Much cheaper than staying at the Disney Resort. I was traveling with one adult companion so we didn't need the whole Disney experience. Rooms are spacious and clean. Friendly staff who didn't mind getting us extra towels at 4AM. Plenty of free parking in their lots. For the price and location, it's more than fair.

"Comfortable stay with value for money"

4
JaganMohanL, Dubai, United Arab Emirates 11/04/2018

Pros - 1. Welcoming staff 2. Awesome breakfast 3. Room space was quiet ok 4. Clean room 5. A small store in the hotel to quickly buy stuff in need 6. Nice location Cons - 1. No luggage (both check-in & check-out) assistance available, we had to do it ourselves. 2. No in-room dining. 3. Wi-fi became slower as guests started using it more.

"You get what you pay for..well, maybe a little less."

3
littlecloud66, Dania Beach, Florida 11/04/2018

Pros: Close to attractions, provides transportation to parks Cons: Checked in, went to park, came back & our room was given away. Only room left was handicap. Dirty, moldy, no water pressure, bad A/C.

"Wonderful accommodation experience ????? ???? ?????"

5
User 10/04/2018

????? ???? ????? ????? ????? ????????. ????? ?????? ??????. ?????? ???????. ???? ????? ????? ??????? ?? ????????. ????? ?????? ??????? ?????. ????? ????? ????? ???? ???????. ????? ?????? ?????? ?? 23:00 ??????? ??????. ????? ????? ?? ?????? ???? ????? ??? ???????? ??? ?? ?? ??????? ????? ?????? ( ???? ?? ????). ?????? ????? ????. ?Wonderful accommodation experience Comfortable and spacious rooms. Large, comfortable beds. Spacious showers. A great place as a base for Universal's parks. Day trips to parks and back. The hotel is a short drive away from Awallet. A children's pool open until 23:00 and a Jacuzzi for parents. The hotel has a restaurant with good breakfasts and a small mini market where all products are required to be completed (open until midnight). In short it is highly recommended.

"Great hotel"

5
User 10/04/2018

We decided last minute to get away for a night. The location of the hotel was great , although it's located in Downtown Orlando, it was not close to the busiest areas, there were many restaurants closeby. The room was great with a nice view of the city ,but the walls were thin and we heard the conversations in the hallway. We were hoping that breakfast was an option for the price we paid, but continental breakfast was not included. Otherwise, the staff was helpful, I asked for late check out and bring a BW Rewards member we got an extra 2 hours so it worked out well. Will definitely stay again.

"Great hotel for trip to Universal"

5
User 06/04/2018

Beds are comfortable. Rooms are clean. Pool is heated and the entire pool area is very inviting with hot tubs and a comfortable covered area. The bus to universal picks you up at the front door. There is a reasonable priced restaurant on site. Compared to the hotels inside Universal Studios this is a bargain. You can buy your tickets for the theme park on site and get early admission. Beware the time share people occupy the same area where you get your tickets. You can get your tickets in the morning. In the afternoon you have your time share sales people.

"Clean and comfortable stay"

3
User 04/04/2018

My father and I visited Orlando for 2 days and decided to stay at Best Western. For the price, it was a good deal with clean rooms and bedding. The shuttle to universal studios was easy and convenient as well. The room service was okay but there are some restaurants close-by if you want to explore some good food options. Overall, it was a comfortable stay and my father enjoyed it as well!

"Exceeded expectations!"

4
travelplanner2008, Boston 04/04/2018

For the price and all things considered (warm pool and nice pool area, kids eat free breakfast buffet, rental cars on site) this was our best Orlando hotel! Better than higher end one we stayed at earlier in the week.

"Excellent place to stay while visiting Universal Studios!"

5
andrewdavis091, Athens, Georgia 04/04/2018

Great experience at the Best Western Gateway hotel. Super close to Universal, beautiful pool, and clean rooms. Check-in was quick and easy, no hidden fees. Would strongly recommend this hotel for anyone visiting Orlando, especially Universal Studios.

"Clean, comfortable, friendly place to sleep"

5
User 31/03/2018

My daughter and I enjoyed Universal and stayed at the Best Western. It was convenient to the park (just a mile away). It was just what we needed...a clean place to sleep. If you want extravagant, maybe look elsewhere. If not, this is a good choice.

"Outdated"

3
dhj63, Sarasota, Florida 29/03/2018

Staff was super helpful and friendly no issues there. Outdated room it was small and had a bad odor, popcorn ceiling and old carpet.... Convenient location,pool looked clean,hallway ceilings were about 7ft tall,very low... overall I probably won't stay there again,I prefer updated hotels...

"Gets the job done!"

4
AMCWEMWFMW, Birmingham, AL 27/03/2018

Staff was nice, honestly didn't need to interact much besides checkin and checkout. The room was clean, so was bathroom. This hotel is older and not fancy, but we were gone so much, only needed a bed and bathroom! Close to Universal, we got home each night very quickly. Only “negatives” were silly things like the doors in our room were wonky and would stick shut, you had to push hard to get the bathroom and front door to open. Otherwise good stay and free ample parking.

"Excellent Stay"

5
User 20/03/2018

The check in staff was very kind, very informative about the shuttle to Universal Studios, and the building itself was maintained. The rooms were clean, the view was nice, hallways were quiet, and the beds were comfortable. The best part was the free shuttle, saving time, money, and energy. I recommend this hotel to anyone going to parks.

"You actually get what you pay for"

4
Veggie4eva, Phoenix, Arizona 13/03/2018

This hotel is not expensive. Just enough for you to sleep. It is very dated. Stayed here for two nights. Checked in around 11 PM and we were given a room on the ground floor. Friendly people at the front desk. It is a family hotel. Close to Universal and good restaurants. Cleanliness can definitely improve. Breakfast is paid. Did not try. In room refrigerator and microwave helpful.

"One night stay"

5
SandiE147, West Palm Beach, Florida 11/03/2018

The hotel is very nice it is in a convenient location walking distance to international drive and since the hotel is located on Universal Boulevard it takes you straight into Universal Studios within minutes

"Good location for Universal Studios"

3
More_Mash, Cork, Cork, Ireland 09/03/2018

I stayed here for only two night and it was ideal as I was going to Universal. This hotel is a designated stop for Universal which is really handy and free. Hotel was fine ,nothing special , can barely remember anything about it to be honest. No complaints anyway.

"Great hotel"

5
richard g, Fleet, United Kingdom 06/03/2018

Best western across the country is a chain where one knows what to expect, vfm, I stayed in three other hotels on my visit but this was the best, not because rooms were clean and comfortable they were, not because the hotel and its amenities are all clean and everyone catered for they are, but what made this hotel stand out was the staff at front desk their hospitality and banter the way they dealt with customers are an attribute to any hotel, when I come back to Florida this will be my place to stay

"Amazing!!"

5
User 05/03/2018

This was one of the best places we have ever stayed in. Starting with the check in and ending with our last breakfast, everything was top notch and excellent service. The location is perfect and close to everything which is necessary.

"Convenient location, budget place"

3
leoasin, Boston, Massachusetts 04/03/2018

Hotel is centrally located and was conveniently close to Convention center. Rooms are clean, internet is o.k. (a little slow). It is a budget hotel - no frills. Breakfast buffet is very bad - it cost ~$10, it is a total waste of money... Water in the shower seems to behave funny - it is working normally in the morning but there is no cold water in the afternoon, after that there is cold water again. There is a small fridge and microwave in the room - that was handy. Overall, hotel is o.k. for business travel.

"Playing at the parks."

5
EveLynCreech, Orange Park, Florida 04/03/2018

Clean room, 7the floor parking lot side yet did not hear a thing. Very courteous staff, all of them. Good breakfast with longer than average hours. Will stay there again next trip. 1 mile to universal, 10 minutes to Disney.

"No good commute, room stank of urine."

1
User 03/03/2018

Please do yourself a favor, and do not even think of this hotel. We thought we can live in a normal hotel room as we would spend most of the time at the parks, but believe me when I say this hotel is a horror show that only destroys your trip experience. We had booked a room with 2 queen beds at this hotel to be able to visit Universal Studios in January 2018. The receptionist (a Mexican lady) at the entrance was very rude. The room stank of urine. When we called the reception to complain, this particular receptionist (i should have asked for her name, but completely forgot), just hung-up on me. We even left notes to let the cleaners to spray some room freshener, but the stink continued. Two evenings in a row, in the middle of our trip, there was no water supply. When we called the reception, they said everybody has this problem, and that we'll just have to adjust and wait until the problem is fixed. The commute to the parks was not good either. The buses that take to the park and bring us back are only on a very few shifts, and some times the buses never even showed up at the park on those times.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Ujwala, I apologize that you did not enjoy your stay with us during your recent trip to Orlando. It is our goal to provide each of our guests with clean, comfortable, safe and affordable rooms to all of our guests. I will pass your comments on to our Housekeeping and Front Office staff so that they understand the importance of following up with each guest request. We did have an issue that necessitated the replacement of two of our boilers and during the course of that replacement water was shut off on the property during the daytime hours. I apologize that you experienced that during yoru stay. If I can be of any assistance, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Billing Inaccuracy"

1
User 01/03/2018

We booked room DIRECTLY at Best Western hotel website. The total quote clearly included room rate, tax amount, and resort fee. In final invoice, room rate and resort fee are correct. However, they charged MORE TAX AMOUNT than what was quoted in my reservation. There is no other charge in final invoice beside room rate, tax, and resort fee. We emailed to the hotel general manager. He did not reply 3 weeks later after i emailed to corporate office. He insisted it was correct charge despite the reservation email showed clearly quote amount (room rate, tax amount, and resort fee) in it. Therefore, we will not stay this hotel and possibly other Best Western hotels to avoid problem may interfere with vacation mood. We loved the welcoming staffs but the billing inaccuracy, hassles, and how issue handled by hotel general manager washed away our good impression of the hotel. We unfortunately had to rate 1 star instead of 5 stars.

"Nice Location, Fits budget travelers"

4
JDingle2013, Germantown, Maryland 01/03/2018

I chose this hotel over my regular Holday Inn Express location since I booked my conference trip late this year. This location is close to the Universal attractions and relatively easy to travel to from the airport. This is a good choice for budget conscious travellers. There is parking but get in early as it fills up fast. For dining there is onsite limited dining at Sharky's and Jacks which I did not try, but they do have breakfast available,and also a deli for salads, snack, and other light fare. There is no continental breakfast or complimentary coffee option. The room guide boasts water in room for a cost, but I found this to be in error. You will have a microwave and refrigerator in suite. There is laundry service on site as well. My room was comfortable and quiet.

"Nice Hotel for a short stay"

3
User 28/02/2018

We booked this hotel for 2/23/18 for 4 nights. It is an older place and is very dated. It needs a good paint job and the rooms need updating. It seemed to be clean and the bed was ok. The towel bar in the bathroom kept falling off the wall. Housekeeping came in every day and never bother to have the bar fixed. They offered a breakfast buffet for $8.99 per person, all u can eat. We tried it the 1st day. It was the same breakfast stuff that other hotels give u for free. I would not recommend the breakfast when 2 blocks away u have Dennys and IHOP. They are within walking distance.

"Best Western promotes Guns immediately after Parkland School massacre"

1
User 26/02/2018

I realized this hotel wasn't big on safety when my 6 year old and I checked in and I asked whether there were pool lights and the two women working at the front desk had no idea. But I am much more concerned about how the next morning at breakfast my child found a pamphlet promoting that families visit a shooting range. The pamphlet was next to ones for Sea World and Disney World. We found this pamphlet within a week of the massacre that occurred at a high school in Florida. I ripped up the pamphlets and yelled at the front desk. I e-mailed the manager who basically said someone outside of Best Western handles their promotional criteria which in my opinion is not taking accountability.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Carrie, I apologize that you had that experience during your visit to Orlando. While I have never received an e-mail from you and our staff does not remember being "yelled" at by one of our guests for gun pamphlets, undoubtedly this occurred at one of the Best Westerns in our area. Each Best Western is independently owned and operated and thus each Best Western handles situations differently. Best Western is a diverse global organization with over 4,000 hotels. We value the entrepreneurship, independence and freedom of our individual hotel owners and operators. As a brand, our organization is apolitical and is not a member of any political organization because we respect diversity in opinion, which ultimately strengthens our organization and our respective countries. As a former Law Enforcement Officer, I am committed to safety as is the rest of our staff. Our mission statement is to provide each and every guest with clean, comfortable, safe and affordable accommodations while providing superior customer care. If I can be of any assistance to you please do not hesitate to contact me directly at bill@bworlando.com. Best Regards, Bill Jones General Manager

"All BW's are not the same."

2
User 24/02/2018

This hotel did not meet our expectations for a Best Western. Although they advertise being 1 mile from Universal and have a free shuttle, you have understand the details. The shuttle makes the last run at 10:55 AM to the park. The shuttle will stop at several other hotels on the way to the park so the short distance doesn't matter. The $6 "resort fee" is just a junk fee. Nothing about this place is a resort. The hot water system was not working. When I called the front desk, the clerk said run the hot water tap for 30 minutes and the water will get hot. REALLY? I did and the water did get warmer, but not hot. After spending a day at a theme park, a nice hot shower would be nice. The other 2 BW's in Orlando have free breakfast, but not this one!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Carl, I apologize that you did not enjoy your stay with us. We did have an issue with a main pipe that needed to be repaired during your stay with us. Because all of the water from the property has to be drained out of the system, there is a need to run the water when it comes back on for the hot water to reach the room and that is why the desk associate told you to run the water. It also took time for the boilers to warm the water back up to temperature. I do apologize for the inconveniences that you encountered. We are a full service hotel and much larger that the other two Best Westerns that you mentioned. We have a pool, 2 spa's a sundeck, cabana seating area and pool bar, basketball court, fitness center a restaurant and a Deli. If I can be of any assistance, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Average but cheap"

3
Dan T, Saint James, New York 20/02/2018

I stayed here for one night on a quick business trip. It was okay for that; if I had to stay for more than one night I probably wouldn't have been happy. Bathroom wasn't that clean. Room and hallway had that old wet dog smell to it. The lobby was clean and the employees were nice, but it is completely zero frills.

"Great Stay & Price"

4
RogueTrippers, Guelph, Canada 18/02/2018

Date of Stay: Tuesday, Feb 6th - Friday, Feb 9th, 2018. Rooms: 413 & 432 The price of this hotel attracted us, the reviews of this hotel confirmed it was worth taking a chance. Upon arrival, we were checked in by a very pleasant gentleman at the front desk, who was very efficient at his job. He surprised us with a wonderful upgrade to a suite. At first, I thought he meant he gave us a suite instead of 2 rooms, but he meant each room was a suite. The lobby was very 'Floridian' decorated with rattan chairs, settees, and ceiling fans. It was spacious, clean, and well maintained. The parking is included, and very ample and surrounds the building. many parking spaces in the back half can be a bit far from the nearest entrance, but not too bad. The rooms (suites) were very large and spacious as well. There is a kitchenette, with a fridge, sink, and coffee maker. There is a large sitting area with a sofa, chair and coffee table. The bed is a giant king size - soft and plush bed. The bedding was nice, but the pillows were a little small and limp - making the sleep a little uncomfortable. The Bathroom was big and well equipped. I am not a huge fan of the bathroom sink being in a different room than the shower. The shower had good water pressure, and the shower head is high enough for tall people to shower comfortably. No mould or mildew. Breakfast: there is no breakfast included in the price of the hotel, but there is a very nice restaurant in the main lobby that serves a nice buffet breakfast complete with scrambled eggs, bacon, sausage, biscuits, roasted potatoes, baked goods, yogurt, fruit, oatmeal cereals, and mickey mouse waffles. You can also ask the breakfast server to cook you up a nice omelette or fried eggs, etc. The cost of this breakfast is $9.99 + tax and considering the cost of the room and the cost of breakfast elsewhere - this is totally worth it. the location of the hotel: it is perfectly situated between Orlando and Walt Disney World. It is extremely close to Universal Orlando. Gym Facility: There is a nice pool in the courtyard. There is a good gym facility which is open 24 hours. Price: we only paid $75usd per room (no charge for the upgrade).

"OK place for the price"

3
User 15/02/2018

Rooms are average. Very fair for the price we paid. We didn't use the pool but, from our window, the bottom looked quite dirty. Kids dribbling a basketball after 11:00 kept us up a bit. All-in-all, seemed a bit dated but was what I expected for the rate we paid.

"Great stay!"

4
sunandfun31, Belleville, Illinois 12/02/2018

This was a nice hotel close to Universal Studios. We really appreciated the free bus transportation to Universal. We arrived at the hotel 3 hours before check in and they let us into our room which was really great since I was not feeling well after a turbulent flight. Rita was kind and greeted us with a smile. Our room was pleasant and very clean. It was nice to have a microwave and fridge in the room. The hallway corridors are a little dated and could use a renovation but overall the hotel was very clean. The pool area was nice. It was a little too chilly for us to use the heated pool but the hot tubs were very nice and plenty warm. The on site restaurant was OK. After a long day at the parks, it was nice to have a place to eat in the hotel and not have to go too far.

"Very good service"

4
Roberto C, Atlanta, Georgia 07/02/2018

Excellent service, great staff and hotel facilities are clean and comfortable, the only disappointment is the breakfast because they charge 9.99 per person and breakfast quality is not different from the ones with free breakfast

"Very Good Stopover on the Way to Naples"

4
mtnbums2, Mechanicsburg, Pennsylvania 07/02/2018

Room was clean, well appointed and comfortable. WIFI in room very convenient and user friendly. Check in and out was very efficient. Sharkey's Grille very convenient and selection more than adequate for travelers not wishing to leave the hotel for dinner. Staff seemed very customer service oriented. Will stay again on our next trip to Naples.

"Home for us"

5
972gwendolynb, Orlando 07/02/2018

We stay here at least twice a month as we have medical and business. Our room is ALWAYS PERFECTION. They honor us with a quiet corner so my husband can rest after medical treatment. The business office is perfect so I can do my DO while I am there. Thank you

"Really nice for the price"

5
amtj2008, Chicago, Illinois 04/02/2018

I stayed at this hotel for 4 nights during my trip to USO. During the time that I booked they had a $25 food credit to use at their Shark's bar and Grill restaurant. The staff were very friendly, they gave me great advice about sights located around the hotel and in Orlando. My room was clean and cleaned every day with care. The room had ample space, a nice size TV ,a microwave and a small fridge to hold cold drinks and snacks. The WIFI was pretty good as I never had a problem connecting any of my devices. The bathroom has a shower and tub and the room features a coffee/tea maker. The hotel as a pool, Jacuzzi and business area. The food at the restaurant was pretty good and reasonably priced, they also offer room service. The hotel is a universal partner, as in there is a shuttle that takes you to and from the park for free. I was able to catch the 7am shuttle to the park for early access and catch the 8pm shuttle back to the hotel, which is an hour after the park closes. They also have buses that come later form CityWalk so you can catch a late show or dance at the clubs. Best Western is a great hotel in that it provides you with a lot of luxuries from home, without having to pay a ridiculous price.

"Run down and stuffy "

1
User 03/02/2018

We stayed here for one night and it was not a great experience. The room had a very pungent mildew smell and was very humid. The hotel itself had a mildest smell. We found a bra on the floor and the sheets had like rusty stains on them. The pool had no towels and no one came to check or refill. We had previously stayed in another 3 1/2 star hotel that was much nicer. I'm not sure why this BW has 3 1/2 stars. It's more like a 2 star in my opinion.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Melissa, I want to apologize that you did not enjoy your stay with us. Certainly we did not meet our own expectations much less yours during your recent trip. I will make sure that we cover your review in our daily meeting to insure that everyone is aware of your concerns and that we take the necessary steps to correct them. Again, please accept my apologies for the inconveniences you encountered and if I can be of further assistance, please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Great value and great location"

5
Jake D, West Palm Beach, Florida 27/01/2018

Consistently one of my favorite places to stay anywhere. Terrific staff and clean. The front desk team is personable and fun. Rooms are a tad dated but are well kept and are clean! The restaurant seemed lively and the shop downstairs was well equipped. One will not regret staying here if they had the same experience I had.

"Nice hotel to the Keys"

4
Michael G, Panama City, Florida 24/01/2018

This was a nice hotel to use as a kicking off spot to the Keys. I wasn't sure of the condition of the Keys after the storm so I made a reservation just north of Key Largo. The staff was very friendly and wanted to make sure our stay was pleasant. They were helpful with directions and area attractions. The rooms were nice. clean and comfortable. Breakfast was somewhat typical of hotel breakfasts but the staff made sure it was well stocked and clean. We had three rooms and stayed for three days .

"Great stay!"

5
Irene H, New York City, New York 17/01/2018

Staff was great! Very friendly and nice. I like that it wasn't on the ‘main strip' but my husband and I could still walk to restaurants. Hot tub was amazing. Pool warm enough for the kids. Will stay again!

"Great hotel but...."

5
User 16/01/2018

The hotel is awesome and super clean Our room was brand new with an amazing view everything was perfect except for the fact that housekeeping was very loud early in the morning, talking on the corridors and almost knocked the door down , 9 am and with the do not disturb there....I don't understand why since the check out is 11 am I still give 5 because the hotel is very nice specially by the price!

"Great place to visit the parcs"

5
User 12/01/2018

As soon we arrived the staff was helpful and friendly. They even gave me a belated birthday present. The breakfast buffet is goid with lots of choices and there is a Universal office in the hotel which was very useful. The hotel is situated 5 min taxi drive from Universal studios so much faster than the shuttle. The rooms are clean with all the things you need. For me it was a perfect stay.

"Great location, wonderful staff"

4
tarasrn2018, Toronto, Canada 11/01/2018

We stayed at the hotel for a week over New Year's and were extremely pleased with the location and the friendliness and helpfulness of the staff. This hotel is about a 20 minute walk from CityWalk, which made it easy to go and come from Universal Studios. We booked through the Universal website so we had early admission to the park with this hotel, as well as 14 day explorer tickets for all three Universal parks. We went almost every morning before 8 a.m. and left the park around 11 a.m. The hotel is centrally located, near the Florida Turnpike, I-4, and FL528 highways so we were able to spend the days out and about, at state parks, and going to the coast on the east side of Orlando. It was easy to get to from the airport as well. We then returned to the park in the evenings - we could park for free after 6 p.m. so we did this several evenings, walked to the park several evenings (on the days that were warmer) and took the shuttle once as it was very cold outside. Free parking at the hotel was also a bonus. Coffee machine and fridge in the room made it easy to have light breakfasts before we went out - we just picked up cereal, fruit, yoghurt, etc from Walgreens and were able to keep that in the room. The heated pool and hot tubs were lovely despite the cold Florida weather that week. Staff at reception were always smiling and helpful and gave me extra coffee packages, helped with finding dinner locales, and answered any questions willingly. We would definitely recommend this hotel to anyone going to Universal and not wanting to pay the prices of the on site hotels.

"Comfy place to sleep while visiting Universal Studios"

5
NicanorRosario, Santo Domingo, Dominican Republic 09/01/2018

I stayed there because I was gong to Universal Studios. I have to admit it was more comfy that I imagined. It was clean, quiet and at one hour on foot to Universal (Yes, I went on foot once. Don't try it...)

"amazing"

5
michellerX8243SB, miami, United States 08/01/2018

Tthe room was basically a suite, we had a couch, tv with great channels 2 different places to do my hair and makeup. I loved it. ill definitely stay here again. I was also told that I can receive points if I continue booking, which is great because who doesn't love to save money?

"Near Orlando airport"

3
TJ L, Winnipeg 07/01/2018

Front desk service was great. Breakfast was continental but charged $10 per person. Quality was OK. The room was clean but the bathroom was needing repairs. The bathroom was the worst part of the visit. Location was great, 15 minutes to the Airport. Restaurants were very close.

"Not what i expected"

2
User 07/01/2018

Room was less than what was expected. Smelled musty. Temp hard to keep comfortable. Sevice was very friendly however. For the money i felt it just was not up to the standard. Probably wont be back here

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. While I was pleased that you enjoyed our friendly service, I was disappointed to see that your room was not up to standards. I do hope that you reported the issues and that our staff was able to make the necessary corrections. Sometimes, it can be very difficult to control temperatures using the heat in the PTAC units when it is so cold outside. Fortunately, we do not have that issue in Orlando very often. I do hope that you will consider staying with us again should your travels bring yo back to the Orlando area. Best Regards, Bill Jones General Manager

"Overrated"

2
User 04/01/2018

In need of renovations- especially the bathrooms. Noisy air conditioners that do not draw out the moisture .. so you can be left feeling like you are camping. Irritatingly loud bathroom exhaust fans. Dingy coloured walls and pool towels that look like they are a decade old.

"Best honeymoon great service"

5
josephi2018, Wellington, Florida 03/01/2018

Front desk very attentive great service awsome rooms pool view restroom clean food delicious very close to all attractions breakfast was good hot tubs and workout area oh also rental car service spectacular

"Great place, close to everything."

5
Kevin O, San Jose, Costa Rica 02/01/2018

This place is close to everything (5 min away from Universal and 20 min to Disney Parks) and a lot of places to eat close by. The service is amazing and the hotel is nice, it's a bit old but they have it in good condition. Nice place to stay in Orlando

"Wonderful stay"

4
Vijayasankar B, Bentonville, Arkansas 01/01/2018

Nice hotel to stay in Orlando and visit Disney parks. Very close to the parks except the traffic the reach is 10mins away. Also when you depart from the destination the reach to high way is easier enough.

"Orlando trip"

3
User 31/12/2017

Very strong musty smell!!! Shower didn't drain and outlets were worn and didn't work well, but they credited us hotel fee for troubles. Polite staff. Ok for price but they really need to do something about musty/moldy smell. It blew you away when walking in. Thankfully we spent most the day at parks, and were just there to sleep.

"No coffee"

2
Jacqueline U, Clayton, North Carolina 28/12/2017

Not a 9 min walk to universal park took 25 mins no coffee until after 7am and you have to pay for it over 5.00 for 2 cups. The beds are small and lumpy . Room was semi clean carpet was dirty . Refrigerator did not work to well....

"Awesome stay!!"

4
User 27/12/2017

We stayed in this hotel for the weekend of Christmas. We got a room in 7 th floor & our view was fantastic right across Volcano bay. The staff were very friendly & rooms very neat. Except on the day before leaving I found the sink in the room was clogged & didn't drain easily. The bathroom was bit too small. They have shuttle to universal at different timings which was very helpful. You need to collect the boarding pass to use this service from the reception. This hotel is the first pickup point & goes to couple of more hotels enroute to universal.The shuttle is very punctual. So better be at the entrance 5 mins early before the scheduled time. The pickup back from universal is based on first come first serve basis & can get really crowded but surely manageable. This hotel is very close to the universal parks & costs less than 10 bucks in Uber or Lyft. There is no free breakfast in this hotel but there is a small restaurant Within this hotel which serves a decent breakfast for 10 bucks. There is IHOP within 10 mins walk but we had breakfast in the restaurant within hotel. There is also a small bakery kind of shop with all essentials & they can even make small pan pizzas & coffee. I would surely recommend this place if your primary purpose of visit is universal. Overall we enjoyed our stay here & would definitely go back in future.

"Bewitched at the Best Western"

2
User 26/12/2017

Please be advised that a continental breakfast is not offered, no matter what they say. Your room will most likely smell like body odor and a musty old towel. Beware of the discount ticket offer - it's not worth it. You will be sent to a 4-hour long time share presentation in which you are NOT served breakfast, but are served bad coffee where salesmen insist you join their club and if you refuse, they essentially throw you out.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear hrsupport, I apologize that you did not enjoy your stay with us. I do hope that you mentioned the issue with the room to a member of our staff, we certainly would have loved the opportunity of correcting the issue while you were here. We do not offer a continental breakfast at the hotel, we are a full service property and have a full American buffet available to all of our guests that includes both hot and cold items as well as fruits, yogurts and cereals. I am not sure who told you we had a continental or which third party you booked through, if you could let me know I would appreciate the opportunity of contacting them to correct their site. In our lobby we have a Universal booth that sells tickets to Universal Studios as well as other parks and we also have a separate timeshare booth. The timeshare booth is used by many of our guests to obtain discount tickets to the attractions but you do have to attend a timeshare presentation. I will share your comments regarding your experience with the timeshare supervisor. I appreciate your comments and will share them with our staff. I hope that you will consider staying with us again should your travels bring you back tot he Orlando area. If I can be of any assistance please do not hesitate to contact me directly. Best Regards, Bill Jones General Manager

"Rooms definitely need work."

3
Trevor H, Ocala, United States 24/12/2017

Lets start with the good. The staff and service was amazing.The location is fantastic, close to everything and amazing views of the city. That being said the place definitely needs some work. The ceiling popcorn was falling off into the floors. The bathroom door didnt open and close properly. Carpets were dirty and worn.

"Best midrange hotel in Orlando"

5
LivGorman, Lancaster, United Kingdom 23/12/2017

We have been staying in this hotel for many years. It is fantastically situated just off International Drive. It is spotlessly clean, very comfortable, excellent pool and fitness facilities. The staff are brilliant. What more could anyone ask for? Looking forward to returning in 2018.

"Worst BW I've been to."

2
User 21/12/2017

Breakfast gave me diarrhea, Hotel store short changed me $1 3 out of 4 times, Bathroom had a weird smell, Pamphlets scattered at room entrance floor, Despite being told otherwise, no shuttle to Disney

"So clean. So kind."

5
kalees2017, Huntsville, Alabama 20/12/2017

Everyone was so kind and the hotel was super clean. Will absolutely stay here again!!! The only downside to this hotel is they don't offer free breakfast, but there's a big pool and they offer a car rental service!

"We will certainly come back"

5
User 20/12/2017

Friendly staff, great value , great location, close to Universal Studios. The hotel does need a renovation but it's clean. Breakfast was good and at a great price. We will certainly come back next year.

"Good hotel for the money"

3
bflobato, Rio de Janeiro, RJ 19/12/2017

This was my third stay at the hotel. It has an excellent location, good value with very friendly staff. It definitelly needs urgent internal modernization. But for those who Will stay most of the day out, that is a minor issue.

"Florida recap"

5
kimberlya750, Germantown, United States 18/12/2017

This hotel was fairly close, but not walking distance, to Universal Studios. They did off ticket discounts and shuttle rides to Universal Studios and Disney world! I found the front desk staff to be very responsive and friendly!!

"Keep on driving - disappointment plus"

1
User 13/12/2017

We booked 2 ajoining rooms for 2 nights via the Best Western call centre. Got a great rate and a semi-promise for an early check-in but that was where the good news stopped. Arrived at 8am after flying all night to be told we couldnt get in until 4pm. Spent the day trying to stay awake waiting to check in, finally got one of the rooms about 1pm which we really appreciated. 2nd room was still not available at 4.45 and then advised we there was maintenance problems and we had to move to another floor. This eventually meant we didnt make a 6pm dinner show we had booked and paid for. Hotel communication throughout was terrible. All promise but no delivery. We had to chase every step. To add insult to injury, rooms are very tired and smell musty. The new rooms allocation needed maintenance man to fix lock in ajoining room door before it could be opened. This was the point of the booking! And one if the room phones was still not working when we checked out 2 days later. On paper the property looked perfect fir us with location, parking and even a basketball court which our son really appreciated ... but the competition is fierce in Orlando and next time we will keep driving to another hotel. We have been travelling around the USA for the past 3 weeks and have found Best Western to be consistently reliable which is why we chose this property. Hope they lift their game.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for your review of our property. I do appreciate the comments and as we read all reviews, I will share this one with our staff so that we can do a better job of delivering great customer service through properly communicating with all of our guests. I do apologize for the inconveniences you encountered and understand that we must do a better job of delivering what our guests expect and deserve. Again, I appreciate the comments and do hope that you will consider staying with us again should your travels bring you back to the Orlando area. Please do not hesitate to reach out to me directly should you have any questions. Best Regards, Bill Jones General Manager

"Orlando weekend getaway"

5
User 12/12/2017

this place is great for a weekend getaway to Orlando. Its super close to Universal Studios and its new park Volcano Bay. Its also driving distance to the Disney park and great restaurant around the corner. its really a great price

"Just OK...."

3
User 11/12/2017

Room had that typical musty room smell through out my stay.... Dated hotel.... Close to Universal Studios... No problems with staff... Hotel required a $50 security deposit.... But I probably wouldn't stay there again...

"A Great Hotel at A Great Price"

5
Robert C, Fort Lauderale, United States 11/12/2017

The Best Western Gateway Hotel in Orlando Florida is one of my favorite places to stay. The hotel is clean, quiet with a friendly and helpful staff. Lastly the price is always right. The hotel features a restaurant and bar, lots of free parking available. The outdoor pool is wonderful for swimming on most days depending upon the weather.

"Good value"

4
H5583SXrachels, Gainesvill, United States 10/12/2017

This hotel is a good value for the money. We stayed here because we wanted to be close to Universal. Location is great. The hotel is older, but it is clean. The bed was a little uncomfortable and we did have problems with the toilet not flushing. But the hotel staff quickly fixed the issue. We loved the hot tub after a long day walking around the park.

"Great place as always"

4
rinosgirl, canada 07/12/2017

This is our fifth time, we stayed here on timeshare points. Rooms are always clean, staff is super friendly. This week we saw truckloads of mattresses being delivered, our fifth floor had new Sealy Posturepedics on Thursday. We didn't even feel three was a problem with the old beds. Our Roku worked great in the large Samsung tv. Microwave and fridge just fine too, but I wish they would splurge on larger fridges (We eat breakfast in the room, and like to have beer in the evening, we quickly ran out of space) We definitely recommend this hotel, and would stay again.

"Kerry & Shakirah"

5
Shakirah J, Atlanta, Georgia 07/12/2017

We was so pleased with the service from the staff & enjoyed the room & the comfort of the bed! Breakfast was phenomenal & cost efficient. The store in the lobby was really convenient & stayed open till midnight! Overall we was extremely happy with our stay & plan to stay again!

"Good quality for the price"

5
memryscrpr, North Myrtle Beach, South Carolina 06/12/2017

Staff was friendly and helpful. Mice lobby. Restaurant and bar on site as well as small sandwich/convenience store. 5 minutes from Unuversal. Room was very clean. Bathroom had enough towels and space.

"Smelly Rooms"

3
User 06/12/2017

We booked 2 rooms at the hotel and they both smelled dreadful. It was like a damp, dirty cloth smell and could've done with a good airing. There were no opening windows so this was not possible and the air conditioning didn't help. The bedding etc seemed clean enough but the smell was awful. Shame, as it could've been a nice room.

"Can't rwally complain"

3
andreapgs, Guatemala 05/12/2017

We were looking for an economic room for our stay in Orlando, we got it thanks to Expedia. The hotel and everything about it looked good from the pictures and the reviews we got to see. The staff was really nice since we got there, they quickly accommodated us to our room. The room was nice, however the pillows were some of the most uncomfortable pillows I have ever tried in my life also the room was lacking some cleaning from some parts of the bathroom and what else. Also they took a long time to tidy up the rooms during the day, we got back to the hotel at 4 pm and our room wasn't fixed yet, the next day we got there past 2 pm and it hadnt been done as well. It's in a very good location, 5 minutes away from Universal Studios/Island of Adventure, they also offer you a complementary shuttle service to those parks free of charge

"Basic but fine."

3
Jules2511, South Lanarkshire 30/11/2017

Arrived late at night after a very long journey but was greeted by a very nice but frazzled member of staff. The room was adequate and we were only staying for one night, great shower. Breakfast was ok, plenty of toast, cereal, fruit, eggs, Canadian ham, grits. Free shuttle bus was very much appreciated. Xxx

"Excellent"

5
User 29/11/2017

Very friendly and helpful staff. The room was spacious and clean. Premium HBO channels were great. AC unit worked perfectly. Only complaints are that I found someone else's hair on the clean towels in the bathroom and the pillows on the bed were quite stiff, but for $60/night I think this is a great choice.

"On a budget"

4
chiina1722, Surrey 28/11/2017

Had a limited amount of.money and this hotel.fit right in. Have been there quite a few times. When I first went there it was called the Gateway Inn. Near to shops and restaurants. Local buses and trolly bus are just around the corner. You can also get to and from the airport by bus.

"Thanksgiving getaway"

4
woodonel, Key Largo, Florida 28/11/2017

This is the 3rd year we have stayed at the Best Western Orlando Gateway for Thanksgiving. Staff are all helpful and friendly. Awesome location if you are visiting Universal Studios. The only thing I'm unhappy with is the resort fee they now charge daily with no added value for it. You also have to pay for the breakfast buffet which is included at most Best Westerns.

"Universal hotel"

5
Anthony B, Hobe Sound, Florida 28/11/2017

2 miles from Universal this hotel is straight down the road. We stayed here for three nights paid 419.00. They do offer a shuttle they do have a restaurant they have a little deli the front desk is super nice we will go back again

"One Heck of a Trip"

5
dionnaj32, Orlando, United States 21/11/2017

Without ranting all I can say is that I stayed at this location during a very trying time in my life. The staff at this hotel made what was no pleasure trip bearable. Everyone there is friendly, helpful, knowledgeable, and the accommodations are exemplary. I will book this hotel any time I am in the Orlando area.

"Very good place to stay!"

5
657gailg, The Villages, United States 21/11/2017

Excellent in every way. Staff super, room very adequate and quiet. Restaurant excellent. We were unable to get a reservation at our usual Best Western. What a great change this was--we will stay here again whenever we need a room in the area.

"Great property location"

5
Latrina Smyrle D, Cayce, South Carolina 20/11/2017

Hotel was in great proximity to Universal parks, and the shuttle was very helpful. It would have been helpful to know there were 3 other stops on the shuttle route prior to getting on it, though. The good news was Best Western was the first shuttle stop FROM the parks! Having a laundromat on-site was a wonderful amenity! Parking was great, with good access to the hotel from all aspects of the parking lot. The room was slightly dated, but overall the property is a good value and we enjoyed our stay there.

"Safe, clean, comfortable, convenient"

5
W3342PAlaurenl, St. Louis, United States 17/11/2017

I enjoyed my stay. This hotel had everything I needed and exceeded my expectations. Staff, food, room, bed, location were all great. Free shuttle to Universal Studios is a nice perk. Everyone was very helpful and welcoming.

"Great stay"

4
Brad H, Orlando, Florida 15/11/2017

Great stay, great price, clean pool, hot tub, and friendly staff. Some things look like they are dated, but eh. Toilets sit to close to the water... Overall it is a nice place to stay for a nice price!

"Extremely satisfied"

5
Iyad S, HB 14/11/2017

Front desk staff super friendly and full of smiles. The first night our neighbors were talking and laughing very loud past 1:30 am.. The general manager took care of the issue . We enjoyed the swimming pool, both Jacuzzi and sun deck. Excellent value for the money

"WRESTLEMANIA"

5
Jon T, Boston, Massachusetts 14/11/2017

I stay here back in the Spring time, and had a great stay. The staff were all welcoming & helpful, and the hotel was clean, along with well kept rooms. The hotel also offers laundry switchover, which came in handy. Last, but not least the location was perfect it was nearby the top attractions & restaurants like Ihop. Overall great stay ????

"Best Western near Universal"

4
Jane S, Saint Louis, Missouri 14/11/2017

The hotel was perfect for a trip to Universal. There is a free shuttle that departs frequently and staff on site to help with Universal tickets. There is no shuttle to Disney World. Watch out for Wyndham employees who try to offer good Disney ticket deals in exchange for listening to a condo purchasing presentation.

"Great Deli"

4
Bob C, Glenrothes, United Kingdom 14/11/2017

Popped into the BW Gateway for old times sake, we stayed there many times, visited the deli which has been zizzed up a bit, said hello to the very familiar carpets and decor,popped into the laundry and left, quite surprised that no one actually asked what we were doing

"Affordable and decent"

4
Shik23, Chicago, Illinois 09/11/2017

The rooms are small but who wants to stay in the room and waste time, right? The place is affordable and located in the heart of the parks. Orlando's eye is stone's throw away. there are many good restaurants around it. I think we got a good deal.

"Great place to stay"

5
romuloc114, miami, United States 09/11/2017

the hotel is clean and neat. Staff is professional and they make you feel like home. Will stay again in this hotel. Breakfast is good and the service is excellent. The hotel has a shuttle that takes you to the parks in universal studios.

"Excellent"

5
A7585PUcristinag, Tampa, United States 09/11/2017

Staff was friendly. room was affordable and clean. Beds comfortable. Loved that they had a gym that was fully equipped. Breakfast was awesome. will recommend to other people to go here. I will definitely stay again.

"Convenient location, very friendly stuff"

4
dorotac146, Dubai, United Arab Emirates 09/11/2017

All was as expected in the hotel, except the breakfast that is not worth trying (even if is quite cheap). Better to find a location nearby and have a proper choice of breakfast items. We did have some complications with a friend arriving with a kid, but there was no issue with changing persons in the room, re-arranging the booking or with the arrangements to meet them with late arrival. So, happy customer here.

"Best Western Universal"

4
Meir A, Miami Beach, Florida 09/11/2017

The hotel has a great location. Rooms are clean and spacious. Breakfast it's ok for the price charged. The hotel offers private parking, pool and even a rental car office. The free shuttle to the parks it's very convenient.

"Only For A Short Time, Not A Long Time"

3
kirstenc516, North Port, United States 01/11/2017

This hotel is great for a quick get away for the weekend, but not for a week or longer. To start, the dark skinned front desk lady was not the nicest of all people. She actually seemed to be the most unpleasant to deal with. But my favorite person was the slim Hispanic or Latino man who showed us where our rooms were located. When we got to our room, we were very disappointed because it was supposed to be the king suit. Instead, we got this little room with small beds that weren't the most comfortable to sleep on, but we didn't complain because we were only going to be there for one night. The pool area was not clean, and the rooms didn't feel that clean either, but that could be how I am. The odd smell didn't help much either. I would only recommend this hotel if the stay would be only for a day or two, and if your time was spent mainly out of the hotel.

"Great Hotel! "

5
misschelseax, Glasgow, United Kingdom 01/11/2017

Me & my friend stayed here for a few nights as came to Orlando to enjoy the halloween horror nights at universal and can honestly say was a lovely hotel! Staff friendly and very easy check in. Rooms spacious and had a double bed each.. could even see universal from our window which was nice, also facing the pool. Staff member Carlos was such a gentleman and a great credit to the hotel made us feel really welcome! Handy shop in the hotel that had all the basics. Room had iron & ironing board which was a great extra, also had a hairdryer and microwave! Next time we visit orlando we would be sure to stay here again! Thank you for having us :)

"You won't get your deposite back"

4
985lesterb, Jacksonville, Florida 31/10/2017

Stayed two nights had to pay a 50 dollar deposit and 3 days now and no return on deposit but the hotel has a great location and great friendly staff . Room was clean everything worked well this hotel is just a few miles from universal studios them park and a block a two away from international drive where all the restaurants are . Like I said great location

"You Get What You Pay For..."

3
User 31/10/2017

You get what you pay for. Not bad, but not great either. This is just a hotel that is good enough to sleep, shower and go do what you need to do. It has all the amenities yet is not fresh and appealing to make you want to use them. The lightning in the entire hotel is extremely low, thus helping it to look more like the aforementioned. The hotel simply needs a facelift, updated, have old carpets removed, etc.

"Great Stay"

5
Paule E, South Florida, Florida 27/10/2017

Needed a hotel for close to Orlando Universal Park. This hotel fit the bill. Hotel is located within minutes of the park, and a free shuttle is provided, saving the high price parking fee at the park. Desk staff were outstanding, making sure that everything was ok with our stay. Room was clean and neat. Restaurant on premise and also a quick stop for beverages and snacks. Large parking field. Would stay here again while visiting Orlando.

"Great room for the price"

4
254arianaa, Chicago, United States 25/10/2017

We stayed there 4 of the 7 nights we were in Orlando. The staff was nice, the room was nice, the beds were comfy. Great room for the price. It was close to Universal. I would stay here again while at Universal.

"Good Value"

4
byumama, Irvington, Alabama 23/10/2017

Comfortable property / convenient location. Ample handicapped parking. Well appointed room. Friendly professional staff / responsive maid. QUIET. Inexpensive buffet on site (addtional to room price). Overall-> good value for quality location.

"Terrific"

5
Pep8450, Fort Myers, Florida 23/10/2017

Awesome. Restaurant, cafe, location, cleanliness,laundry,along with refrigerator and microwave. Cannot go wrong. Thank you for an awesome stay. We will definitely return. Jose was extremely professional and a delight.

"Excellent Hotel"

5
415terrencek, Jacksonville, United States 23/10/2017

I stay here every time I visit Orlando and have never had a bad experience. The service is always great. The staff is always very nice and helpful. It is in a great location right off of Universal Blvd, right next to International Dr. Minutes away from Universal and right up the road from Disney! All in all a great place to stay!

"Wonderful place to stay!"

5
Casey W, Coldwater, Michigan 23/10/2017

I was there on business but it was very enjoyable! Everyone was very pleasant and housekeeping was amazing! My daughter had an accident in the afternoon and housekeeping was quick to come up and fix the situation! I will definitely be back for a family vacation! Excellent Job!! :)

"High price to pay for no hot water"

2
anthonysJ675UA, Orlando, United States 19/10/2017

I did get a group discount for the event I was attending. Even with the discount the price was to high to pay for a hotel room with poor hot water for a 9am shower. I felt I should of went to a cheaper motel type and had more than one nights stay for near the same price.

"Great hotel!"

5
monicarN2219ZW, Houston, Texas 19/10/2017

This hotel was perfect for our needs and the location was great! It's really close to Universal Studios. (About a 5minute drive) They offered a free shuttle to and from the parks which was great. They also sold us tickets to the parks at a discounted price. They allowed us to check in early on our arrival date and also let us check out an hour later than the scheduled check out time.

"Dirty af"

2
yacorange, Miami, Florida 17/10/2017

We stayed only one night in the room 121, The shower floor and shower head were nasty. The hotel is old and needs renovations. You can definitely get something better for the same price. The only good things were the staff and the location.

"Clean & Friendly"

4
User 15/10/2017

The room was clean, well furnished & comfortable. Staff were friendly and we booked in with ease. We ate in the restaurant one night only, what we had we enjoyed, but not where we would like to eat more often, never used the bar area but prices looked a little on the high side. I would recommend a room away from the pool side, because the pool and basket ball court do not close until 11pm, which is fine unless you want to an early night, the noise from the basket ball area is quite loud and annoying and we were on the 7th floor.

"Decent economy hotel, but some issues"

3
User 13/10/2017

The staff was the best part of our experience as everybody was extremely nice and accomodating. My wife asked housekeeping for extra coffee supplies and they left an ample amount. In addition, we were not charged for a resort fee that was implemented after we booked our visit; we did not ask her to do so and were prepared to pay the nominal fee. We also booked a rental car from the enterprise located in the ground floor and that was very convenient. We enjoyed the pool and hot tub despite the hotter of the 2 hot tubs, supposedly maxing out at 104 degrees, feeling more like body temperature. The biggest issue with our stay was the shower. It was difficult to get the water to reach a tolerable temperature as either the water took quite some time to warm up or the handle which controlled the water may have been the issue. This was a problem the first three days but didn't seem to be an issue on our final morning. We utilized the hotel shuttle service to get to universal two consecutive days. Free passes can be obtained at the universal desk in the hotel but I would recommend arriving just before they open at 7am. I arrived at 7:15am on the first day and a family was at the desk purchasing tickets. There were two other parties ahead of me after that familu who were there to acquire bus passes as well. It took more than 30 minutes to get the passes and at least 28 minutes were spent with the first family. There were two employees working the desk but one was standing around talking to people and giving out stickers. Everything was done by computer and I am not sure if there were 2 behind the desk but it didn't look good that this person was behind the desk but not assisting customers and it did not seem as if he was doing other work. Also, I wouldn't recommend purchasing tickets from this desk. They do offer discounted tickets only if you agree to watch a 90 minute presentation for future vacation packages. We did not attend this presentation as we have done so in the past and felt the time was not worth the discount. On the second day I picked up the passes, there was a gentleman complaining about the presentation and stated he felt the description and time required were not as they described it to him. He wrote a letter documenting his displeasure and gave it to the staff. We had to get a total of 4 key cards reactivated as they would not allow entry to our room. The front desk person suggested not keeping them near credit cards or cell phones since they could deactivate the card. That said, when we were given the cards after checking in, we held them in hand as we traveled to the room, and neither worked. We have certainly stayed in hotels where we needed to get the cards reactivated, but not 4 times. The walls were a bit on the thin side as you could hear conversations from the halway. The cable and Internet went out during our stay but was restored within a few hours. One of the elevators didn't seem to be working until the final day and I could not get one of the printers to print something from the computer in the business center. The hotel left a note in the room warning us that flyers for restaurants that come under the door are often not legitimate businesses and suggested we order from other establishments. Out of curiosity, I tried to find a couple of the "businesses" depicted on the menus by googling them and couldn't find any info that matched the menu. There were business that were legit with similar names but different menus and numbers. All in all, our stay was fine and there were no major issues but we probably would not stay in that hotel again or pay a little more to stay in a better hotel as there are so many in the area with similar amenities. If it were a smaller area with fewer hotels, we would probably stay there again.

"Beware of pizza flyers and NO back-up generator."

2
Billyboy2391, Boston 12/10/2017

I stayed there roughly for 48 nights from July 24 through September 11th. Only complaints were that the A/C leaked and the room smelled a bit like mildew. Also, the flyers were plain ridiculous! Everyday I returned to my room to find 3 flyers for pizza places under the door. Do the math with 3 flyers a day, for 48 days. Management said that these places were not legitimate, yet they could not control who comes and goes in the hotel. On September 11th, I had returned to the hotel after waiting out Hurricane Irma at another location. When I got to the hotel, it was pitch black and not a soul in the parking lot. When I arrived at the door, I was met with flashlights in my face by Security. I was told by Security that the hotel is too dangerous to stay (NO back-up generators) and I must leave. I explained that I had been here for the past 1 1/2 months and my belongings were still in the room. Much to my surprise, all the items were still in my room and not touched. After making the trip up 6 floors, and down without any assistance, I was told to call the GM in the morning, but was not given any alternatives considering my room was prepaid for another four (4) days. Regardless, if you are in Orlando during Hurricane season, do NOT stay at this or any hotel that does not have a back-up generator.

"Last minute changed of plans and it worked out great!"

5
Jeannine405, Los Angeles, California 11/10/2017

Excellent value for the price. This was a last minute booking due to a medical emergency requiring us to extend our stay in the Orlando area. We were pleased to find such a reasonably priced hotel right in the heart of Universal and close to the hospital. The staff was exceptional and the onsite amenities were super convenient, as we were not really in the mood to "venture out" at this point in our trip. Thank you!

"leaky showers and smelly rooms"

2
463maryleneb, atlanta, GA, United States 10/10/2017

Our stay was for 4 days. Every time we took a shower, we could smell mildew because the shower was leaking inside the walls. The baseboards were pealing off the walls and the counter tops were not properly cleaned. Hotel has not been renovated for a while.Great location from Universal (walking distance), friendly staff. Just need major renovation!!!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Guest, Thank you for leaving a review, I do believe we discussed the situation regarding your stay via another review site and I appreciate the feedback. As I stated earlier, we have gone into your room to repair the caulking issues and I have discussed the cleaning issues with our Executive Housekeeper. We completed a renovation of our property just last year, however, the caulking issues should have been noticed by our cleaning staff and addressed prior to your arrival. Thank you for your comments regarding our staff, I will certainly let them know. I do hope you will consider staying with us in the future should your travels bring you back into the Orlando area. Best Regards, Bill Jones General Manager

"Worth every cent!!!"

5
theaprilsun, Sydney, Australia 05/10/2017

I can not fault this hotel! From the moment we checked in to when we checked out we received perfect customer service from all staff at reception, house keeping and the man who booked our taxis when we needed them! Thankyou!! It really does make your stay that much better!!!! The room is probably the best I've ever stayed in. Clean and fresh and all ammenities supplied. Big tv, great shower and the beds were very comfortable! We slept great all 8 nights of our stay which never happens for me when I stay at hotels! There is laundry facilities, car rental, a restaurant, shop and a pool. Basically all you need in one place. It took us about 35 minutes to walk to the main area with all the restaurants etc. there is a bus you can take for $2 but there is no set time that it comes. We would get a taxi back to our hotel after dinner which would be less than $10. Most places charge resort fees which best western doesn't so your still saving after paying for taxis! It's away from the hustle and bustle. But not too far. Nice to come back to a quiet hotel after a full on day at theme parks!! Thanks best western!! Well done!!! We will stay here again!!!!!

"A hidden gem in Orlando"

5
Michelle J, London, United Kingdom 04/10/2017

I booked this hotel as a package through a travel company online. Initially, I had another hotel in mind, but due to prices/availability I ended up booking the Best Western. I had mixed reviews when I first booked as the price for our stay was relatively cheap and I've been unfortunate in the past where I have booked 3 star hotels which have turned out to be a complete dumpsite, namely The Enclaves suites - dreadful hotel! On arrival, all my concerns were immediately put to the rest. We walked into a large brightly lit lobby and was assisted by a very polite member of staff called Jose who swiftly checked us in and provided us with a quick overview of the hotel - we had arrived at 11pm and Jose could tell we were exhausted after a long flight. Our room was very pleasing. We had 2 queen size beds, a desk, large flat screen TV, mini fridge and a microwave. The room was equipped with a small bathroom and another separate sink outside of the bathroom next the wardrobe - the additional sink was a bonus, especially when you have 2 girls trying to do their makeup in the morning! There was plenty of towels available together with complimentary toiletries, with the option to request more if required. The rooms were extremely clean, the housekeeping team maintained an excellent job throughout our stay. There is also an in room safe, hairdryer, iron and ironing board. The hotel is based on a quiet road not far from International Drive. The location is perfect for the Universal parks - we could actually see the parks from our window. A complimentary shuttle is provided to Universal, however it does stop at 2 other hotels on route. We chose to take ubers instead so could head out at our own convenience. An Uber taxi costs around $7 one way which was perfect. You could also easily order Ubers from within the park when you are leaving. For Disney world, we paid around $18 on average one way which is a pretty decent price. A breakfast buffet is available from 7am for $9.99 plus tax - Very decent buffet which consisted of both hot and cold options - bacon, eggs, pancakes, waffles, cereals, pastries, yogurt, fruit, porridge, hot and cold beverages. There was a pool, but we didn't have a chance to use it. As we had a late flight home, we were able to store our luggage in the hotel storage. Overall, I would 100% recommend this hotel. The location was fantastic for Universal, the rooms were clean and comfortable and the staff were helpful and always on hand. I would definitely stay here again when I next visit Orlando, a real hidden gem!

"Not worth your money"

2
TammyandSam, Calgary, Canada 03/10/2017

Stayed 2 nights in this hotel, it was dated, old, filthy dirty, things were broken and falling apart in the room, there was filth and dirt everywhere in the room, under and behind things, the bathroom was mouldy, the A/C unit was in desperate need of cleaning and made the whole room smell of wet mould. Spend your money elsewhere!

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
DearTammyandSam, I want to apologize that you did not enjoy your stay with us. I sent you a message in the hopes that you would be able to provide me information regarding the room you stayed in. It is our goal to provide each and every guest with clean, comfortable, safe and affordable accommodations during their visit to Orlando and again, I apologize that we did not meet that standard. I look forward to hearing from you soon. Best Regards, Bill Jones General Manager

"Orlando 2017"

4
Martin D, Swansea, United Kingdom 03/10/2017

Extremely quick check in Jose at the desk was very informative. If your looking for a base just off the drive this is an ideal location as it's slightly quieter.You can walk to the drive but car is much easier.Facilities are good 2 jacuzzis nice pool gym facilities free wi-fi restaurant & deli.

"Weekend Getaway "

4
jvillegurl09, Roanoke, Virginia 02/10/2017

My hubby and I stayed here Friday night to Monday morning. The room was very clean and had plenty of towels. Beds were soft and very comfortable after being at Universal Studios. We did not have a car so we walked to Universal Studios and it was not a terrible walk...maybe a little over a mile. The hotel does have a hotel bus available with various hours for pick up/drop off. The pool was clean and larger & deeper than most hotels. The two hot tubs were secluded and clean. Only complaint is no free breakfast but IHOP and Dennys are within walking distance. Would stay here again with our child!

"DO NOT BOOK HERE - Cancelled My reservation without notification"

1
Ruddy_Was_Here, New York City, New York 21/09/2017

I was completely shocked when I arrived to the hotel on Friday September 15th to find out the entire hotel was shut down due to the hurricane. No one notified me (even though they had all of my personal information on file) and the staff was not too helpful in helping me get a new hotel reservation elsewhere. This is unacceptable. I had to pay for a taxi to take me somewhere so that I could then go online and find a brand new hotel on the spot. The worst beginning to any trip. Luckily I'm a positive and smart person and I still had a great time in Orlando, but beware that this place should be shut down permanently. Don't say you were not warned.

Jherusa, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Dear Ruddy_Was_Here, We appreciate you taking the time to share your thoughts regarding your recent visit to our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations during this state of emergency. Hurricane Irma did a number on our hotel and we were forced to evacuate the hotel once it was safe to do so and temporarily close due to lack of electricity. We were without power for a couple of days and did not have access to phone or any of our files. We made a decision on Monday afternoon, to close the hotel for a week to allow for a full restoration project to be completed. We contacted the brand and they immediately went into action assisting us and all of the Florida hotels that were affected by the storm. The project included contacting all guests via phone or email depending on what information they had on file. I am sorry that the communication was unsuccessful and you ended up traveling to the hotel. Our front desk agents should have offered to assist you to find alternate accommodations, I am sorry to hear that was not the case. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Insensitive to Hurricane Irma Evacuees! Don't book here!"

1
User 13/09/2017

The night before Irma took a turn and was headed for a direct hit to our area, and we all thought central Florida would be safe, we scrambled to make a reservation to get out of our home in Pasco County. I booked this hotel through Priceline, with a no-cancel policy. We were okay with that. However, when I booked it, the dates defaulted to Sept. 16th instead of Sept 9th. Since I was in a panic over losing my home, my pets and possibly our own lives, I didn't noticed that the system sneakily defaulted to a different date until AFTER it was booked. In a matter of seconds my husband called Priceline and they said they would refund us if the hotel approved it. The Priceline rep contacted this hotel and spoke to Elise. They came back and told us that they explaiined the situation, but Elise was not willing to negotiate and would not refund us for the 3 nights. When we called the hotel ourselves, no one ever answered the phone...for about an hour. We had to give up because we had to vacate our property due to evacuation orders. We ended up going to family in Lakeland, but we now have 3 nights at this hotel that we don't need next week because Priceline and this Best Western Orlando Gateway would not refund our money. If the Priceline system was not so sneaky, and if I wasn't in a complete panic and saw the date change, this wouldn't have happened. However, when businesses all over the state are being kind, donating supplies and helping citizens, you would think that this hotel could have understood and simply refunded us for these three nights. This is an example of horrible service. If you have horrible service before you even step foot into the hotel, imagine what you get once you're there? Shame on you, Best Western for takiing advantage of people when we are scared about losing everything.

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Tracey, I apologize that you have had issues getting through to a manager. I am not sure who you spoke with but I can assure you that we have authorized Priceline to issue you a refund as we WILL not charge them. It is completely under their control as it relates to issuing you a refund as you paid them and not us. That is why I always recommend you book directly with whatever hotel you are going to use and you'll more than likely be able to save a dollar or two as well. Again, please contact Priceline as we have not and will not charge them for your reservation. They will need to issue you a refund. If I can be of assistance, please do not hesitate to contact me directly, Best Regards, Bill Jones General Manager

"Parks base"

4
marktiller4, Brentwood, United Kingdom 08/09/2017

Booked online 2 nite stay ( 2 rooms ) as base to visit parks whilst in Orlando. Hotel staff were friendly and welcoming.The pool was used by our children which was a nice facility to be able to use. The breakfast was varied and well cooked. Overall a very satisfying stay well done !

"Pleasant Expereince"

5
User 05/09/2017

Everything about this hotel was great, The location was central to everything Universal Studios. The staff was so helpful, professional and so pleasant. The room was clean and the bed was comfortable. We enjoyed the Pool and used the Jacuzzi everyday. It was truly a restful vacation.

"The most helpfull stuff I have ever seen. The location of the hotel is perfect location near all attractions."

5
242raisap, Chicago, Illinois 04/09/2017

The location of hotel is perfect near parks. I would definitely be staying again at same location when I return back to Florida. Thank you so much for you hospitality and friendly stuff that made my stay amazing.

"great location"

4
User 04/09/2017

Great staff, location is great, breakfast presentable, room are very comfy, decoration not to good, but place is really clean, I really enjoyed my one night stay, close to all theme park in Orlando, recommended

"Wonderful Property "

5
Prasanka E, Dubai, United Arab Emirates 04/09/2017

Great place while you are in Orlando . Very friendly front desk staff , Rita at front desk checked is us and welcome to the property . She is an amazing lady who made us happy after 16 hours long flight . 18 USD by Uber to Disney Magic Kingdom and 19 USD down town . Hotel is in the middle of these 2 destination . U can find lots of restaurants and eating places in international drive . Just few minutes drive . Specious rooms , comfortable bathroom , very clean . Not much selection on breakfast but good one .. We had a good stay.

"Good Rental"

4
elenarY2324RM, Perry, Georgia 03/09/2017

We were located in the middle of Orlando. The hotels location insured we had everything we needed nearby. The pool was extremely clean and was the major attractions to rent. When we go to Orlando, we will book this hotel again.

"3 star hotel, 4 star pool"

4
User 30/08/2017

Me and my brother like to meet up and use our annual universal passes. This hotel is clean and provides transportation to the parks and easily maps out the amenities nicely! I enjoyed the clean pool area and the option of privacy by the hot tubs is great but a bit far on a hot day to dip in pool, make sure you wear your flip flops the deck gets hot.

"Super-friendly staff, Clean Room, Convenient Location"

5
Ritika181, New Delhi, Delhi, India 30/08/2017

The best part about the hotel is the staff. Very friendly bunch of people who're happy to help travelers explore the city. The breakfast buffet also has a very nice spread and worth the money. Would recommend for travelers looking for comfy stay in a budget hotel.

"Highly Recommend this hotel!"

5
B6203QGsusanc, Kingsland, United States 30/08/2017

Very nice hotel! Clean, close to parks, staff very helpful. Only gripe would be no complimentary breakfast. There is a nice restaurant that serves breakfast, and a small convenience type store. The staff was great. We traveled with another family couple and the hotel clerk arranged for us to have adjoining rooms which we appreciated very much. Rooms were clean, staff very friendly. Highly recommend if you visit Orlando!

"-"

5
User 29/08/2017

The rooms were nice and clean, no smell at all, there was pool access with towels there, the staff was friendly and polite, the hotel was in a prime location. I would recommend it highly, very much bang for you buck.

"Great service"

5
garykE2691MY, Gainesville, Florida 28/08/2017

We were very happy with our stay at BW. The service was excellent and the room clean. The building condition is not brand new but had no problems as everything was in working order. We will definitely stay here again when in Orlando.

"Clean, friendly and close to shops."

5
Angie F, Montreal, Canada 24/08/2017

very clean and close to all shops. Has a enterprise in the hotel in case you need to rent car. It also has a shuttle bus to universal studio. Son loved the arcade and the heated pool. Breakfast was great for a 10$ buffet.

"Very good hotel for the price"

4
patreciap2017, Tampa, United States 22/08/2017

My family and I had a very good time while staying in Orlando. Convenient to all parks. I will recommend to anyone night. The staff was friendly, the room was clean. I would recommend to anyone at anytime. Stay was short so we didn't get the opportunity to check out all they had to offer.

"Staff made our stay!"

5
Ronfish12, Cocoa Beach, Florida 22/08/2017

All hotels can provide a bed and food. But the staff at this hotel went out of their way to make everything better than just right! Great group of people! We asked for a couple of tiny adjustments staff jumped to make things better than just right.

"Misleading Information"

3
User 21/08/2017

Be careful when choosing a hotel that says free breakfast included. It was not free and I had to pay when we arrived. I was told one price but charged another for breakfast. The hotel should explain holding charges. Overall Booking.com can do a better job with disseminating information and not wait until the hotel is booked

Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Dear Jaxcus, I apologize that there seemed to be some confusion regarding breakfast charges during your stay. On the Booking.com website they state that breakfast is available and they do offer rates that include breakfast; however, the reservation that you booked did not include breakfast in the rate. Again, I apologize the confusion and I do hope you will consider staying with us again should your travels bring you back to the Orlando area. Best Regards, Bill Jones General Manager

"Universal experience"

5
michaelmM8837DA, Atlantic City, New Jersey 20/08/2017

Great value and accommodations for our getaway at Universal. One of the best stays I've experienced. The hotel is in very close proximity to the park and it was very clean. The staff was exceptional as well.

"Good stay."

5
Susana747, Garland, Texas 17/08/2017

I had a very nice stay at your hotel. The only thing I recommend is that you extend your pool hours. We came back late from a lot of our days activities and the pool and hot tub would of been nice at the end of the day.

"Great Time in Orlando"

5
lik2talk, Moncks Corner, South Carolina 16/08/2017

My trip to Orlando was to visit family. We use this hotel quite often because we feel it is good value for our money. The staff is always courteous and willing to help. The breakfast is the best I've had in any hotel. Their staff is so attentive and they always have a smile for you. The location is great bus stop and International Drive are in walking distance. Didn't get to the pool this time but it looks clean and well kept. We will definitely stay here again. Loved it!

"Clean rooms great shuttle service"

5
Michael L, South Elgin, United States 16/08/2017

First shuttle stop on shuttle service. Best to get early shuttle coming back from Universal. Usually first stop. Don't wait to last shuttle or you will pay for Uber or taxi cab. Hotel priced not to break the bank. Used money saved to spend at Universal Studios.

"What a rate for a very nice hotel"

5
Kathryn N, Key West, United States 15/08/2017

We stayed for one night. Easy access to the turnpike, clean hotel with comfortable beds, and friendly staff. There were more things to do with the kids there so we will be back. The location is great and the rooms are clean and a super value. We loved it!

"Convenient location"

4
sharondac913, Hillside, New Jersey 14/08/2017

I stayed here for my 2017 Florida vacation. I was satisfied with my accommodations. The room was very clean as well as the pool area. We didn't go to the restaurant or store on the premises as I feel they're cheaper places to eat. The hotel is in walking distance to Walgreens, 7-Eleven, KFC, Universal Studios, and a whole host of other places. I thought that it was pretty affordable for a 4 night stay. I booked my room in December 2016 and expected a room on a lower floor. We stayed on the 6th floor, so I was not happy with that. The rooms are not large so if you don't plan on being out and about, I wouldn't stay there. I do plan on staying somewhere else when I return just to see if I can get a larger room on a lower floor. I highly recommend this hotel.

"Easily, My most satisfying hotel experience."

5
User 10/08/2017

I was extremely satisfied with the quality of service and cleanliness of the hotel overall. During out 5 day stay, my girlfriend and I were never disturbed by the staff and our room was always clean. The Pool/Jacuzzis were always available, the fitness center is extremely clean and quite. Breakfast was great. Shuttles to Universal and other nearby attractions are available. I received a lot more than I expected during my stay. Extremely satisfied. Thank you very much for a great experience.

"Review"

2
Guest8417, Detroit, Maine 10/08/2017

The rooms are moldy, however everything else (amenities) was okay. You get what you pay for as far as amenities, decor and hotel. The staff is friendly and welcoming but the owners need to invest in the guest rooms. It is humid in the rooms even with the air on. The good parts were the pool area and restaurant/shop on property.

"Leisure Trip"

5
Julio V, St. Augustine, Florida 09/08/2017

Hotel Great. Breakfast not good. Staff was friendly and engaging. Facilities like pool and jacuzzis were well maintained and clean. Bar is excellent but limited with top brand single malt scotches. Breakfast was nowhere near restaurant style. I would go to I-hop up the street from there.

"An Awesome Experience"

5
648loisf, Charlottesville, United States 09/08/2017

We stayed here a few nights and found the entire experience to be great! We honestly can't say anything negative. The staff was so friendly and helpful, the hotel overall including our room and the pool were attractive and very clean. We felt safe, comfortable and well cared for. I wouldn't hesitate to stay here again--in early June, a relative also stayed here and found the experience to be the same. We would definitely rate this hotel with five stars & look forward to a return visit :)

"Stay before the flight home"

4
SC744, Frankfurt, Germany 09/08/2017

We stayed at this Hotel before we left Orlando for the flight home. So we used it to sleep and as a point to start a little shopping tour and for the way to the breakfast. All in all a good place to stay. Clean and save.

"Complaint"

5
martinlO8716CM, Orlando, Florida 02/08/2017

The staff was perfect. Room service perfect. The only problem was the leak and for that at least I should of gotten a discount. And not even that. Or put points on my rewards program. Cause it kept us up all night and I tried calling downstairs and no answer. And in the morning I went and report it. And not even a apology. I even showed the pictures. . Thanks Martin Leon. 2039233784..

"Birthday vacation"

4
MsBB, Lake Charles 02/08/2017

The room was clean and comfortable, very quiet. The hotel was very close to the attractions I wanted to visit, to restaurants and shopping. The staff surprised me with balloons, a very nice birthday letter, and a gift bag of goodies! I signed up for breakfast when I checked in and got $2 off my breakfast. There was a good variety of breakfast foods including pancakes and waffles. I enjoyed my visit and would stay here again in the future.

"Best Western Gateway Stay"

5
cheerfuldragonfly7, Atlanta, Georgia 31/07/2017

Let me start off by saying this place was great. All staff members were extremely helpful. We arrived at the hotel at around 1030am. They would let you check in early if they had available rooms even if you arrived before the stated check-in time at 3pm. I made a mistake by booking the queen bed and the gentlemen was kind enough to upgrade to a king at no extra charge. Thanks so much Eric!! The room was very clean and very quiet. We enjoyed the beautiful lake view from our window. Some people say the room is small, but it was only my husband and I so it was plenty of room for us. The bed and the pillows are very comfortable. We slept like a baby after a busy day. All requests were taken care of in a timely manner. One time we stopped at the desk to request some towels after getting back from the theme parks and under one minute later we bumped into the housekeeping lady who had our towels in hands who was on her way up to our room. Another time we needed a screwdriver for our misty bottle and engineering was more than eager to help. Thanks to Edwin. We only used the pool, the saunas, the hammocks once during our stay. They were very clean. There is a small basket ball court by the pool. A good-sized work out room is there with plenty of numbers of equipments for you to use. There is deli shop and a restaurant on-site, which we did not use since we were always out early in the morning and didn't come back until late at night. Free shuttles to the theme parks are provided. They come to pick you up at BW multiple times a day. Just make sure you stop by the ticket counter to pick up a bus shuttle schedule & keep that on you or take a picture of it. You will need it more than you think. Every morning before you leave you will stop at the ticket counter & tell them which time you plan on leaving to pick up your free shuttle tickets. Remember, the last 2 buses that take you back to the hotel at night can be very packed. They provide ONLY 2 buses for the 9ish pm and 10ish pm. I would complain to Universal Studios. When you stay here, you are close to almost everything, at least for us everything was within a 4 mile radius ranging from restaurants, shops, to Walmart off of Turkey Lake. The bath towels could be softer. The water pressure in the shower was low. However, these two things would not keep us from coming back next time. We have found our favorite hotel in Orlando. Thanks Best Western Gateway for your excellent services. Keep up the great work!! You rock!!! Our thanks to those courteous staff members whose names we failed to recognize. It's definitely a team effort to make our stay a memorable one.

"BW very well located and good"

4
Nelson M, Sao Paulo, Brazil 31/07/2017

Hotel with good rooms and services. Close to everything that matters in Orlando. Staff very helpful and fast to identify any complain or demand and solve any issue. Nice. Pool, parking, business center and amenities very good.

"Vacation"

5
marycC7537YO, San Antonio, Texas 29/07/2017

Every employee was great and helpful! Will definitely be staying here again! Beds were confortables, room a little small but that wasn't a deal breaker. Shop, restaurants near by, real close to Disneyworld...and has a pretty good size pool area

"A very pleasant stay. Nothing is too much trouble for staff at the best western"

5
lucysims78, South Wales, United Kingdom 26/07/2017

We are currently staying here, we arrived from the uk on Monday and this is our third stay, I want to thank all the staff for making it a very enjoyable experience. Rooms are clean and the pool area is relaxing and very peaceful at times. I would recommend this hotel to all of my friends and family.

"Vacation from July 6 to July 18"

5
User 25/07/2017

Thank you to all the staff. Diana, Andavia,Eric,Jose,Orlando, Jorge, Edshalyee,Jherusa,Don. For making my 29 wedding anniversary, and son Brian 22 birthday. Rooms very clean and organized. Thank you for the gifts from the manager and the personal letter. Stay in this hotel for 12 nights. If you are planning on going to Orlando this is your hotel. We were from Puerto Rico. Is a very clean hotel.

"Best Western - Universal"

4
User 24/07/2017

Hotel is ok. Great location. Easy to get to from I-4; Staff was friendly and helpful. Lobby is nice. Pool area is nice. Has a restaurant with a limited menu and a deli on site for convienance. Walgreens is on the corner.

"Excellent"

5
stevendB4233FB, Thomasville, North Carolina, USA 24/07/2017

This hotel is very conveniently located to many Orlando attractions and literally a 3-5min. drive from Universal Studios gate! The room was extremely clean and came with a fridge and microwave. For all of the amenities and location the price can't be beat. I would not recommend the breakfast necessarily just because of price for what you get. Food wasn't bad, I just didn't think the price should have been $9.95 but if you purchased it upon check-in you did get $2 off so that was a plus.

"Most helpful staff!"

4
IBud, Connecticut 23/07/2017

The first person we met was Mr. M. Gonzalez. As one of the bell people, he held our luggage for us before our room was ready when we arrived and then again the next day so we could go out and sight see before leaving. He was courteous and kind. Everyone was extremely helpful! The only concerns were the shuttle to go to Sea World would have taken an hour because of making a change at Universal. This hotel is only 5 miles away, so we Ubered it instead. Also, breakfast was not included. All in all it works so well for us since we had to return our rental char to Enterprise and there was one right in the building!

"Great stay"

5
User 16/07/2017

Staff was friendly, funny and helpful. They even asked how I was doing later in the day as I walked through the lobby. The rooms were clean and comfortable. The hotel is safe and does not cater to less desirable clientele. It is close to the parks, restaurants and shops. There is a restaurant that is located in the lobby and it is open for breakfast and dinner.

"Universal Holiday"

4
reececairns10, Liverpool, United Kingdom 16/07/2017

We're a young couple who split our Orlando holiday into two halves - the first half dedicated to Disney (5 nights at Wyndham Disney Springs) and the second half for Universal (6 nights at this hotel). The customer service here was impeccable. Every single staff member we spoke to was incredibly approachable, helpful and always served with a smile. Corridors looked a tad dated but I'm pretty sure we can all look past that. Rooms looked newly renovated and couldn't expect anything more for the price. A few rough edges; some scratches on the walls and a window that had knobs but wouldn't open, however I can't complain about cleanliness and facilities (it had a bloomin' microwave!!). We also requested a high floor and that's exactly what we got. Pool area was ultimate chill, never really got busy. Plenty of entrances to the hotel that can only be opened via room key which is good right? However we still managed to receive 2+ takeaway leaflets under our door each day. Lil bit worrying how easy it is for non-guests to wonder in to the hotel. The shuttle to Universal was absolutely hopeless. Not necessarily the hotel's fault as it seemed every hotel in the area had a similar shuttle chartered by Universal. This shuttle in particular (Route B) visits 2 hotels before BWG and 2 after. We didn't end up getting it but I heard it was a 30-40 minute journey from BWG to Universal. Not very regular - 1 shuttle per hour, around 5 journeys in the morning, 5 in the afternoon, 5 in the evening. If you want to get on make sure you book it in the lobby days in advance as it's disgustingly busy and fills fast. My advice - WALK to the park. It's effort but gets your there quicker than the bus and you leave at whatever time you like. The one time we aimed to get the shuttle it didn't turn up. Plenty of food places nearby and i-Ride stops right outside. Be careful crossing the busy roads though, not all drivers follow the rules of the road. Overall I'd definitely recommend this hotel for a Universal trip, especially if you're working on a tight budget and you're not driving.

"Relaxing "

5
Andreanna H, Elberton, Georgia 13/07/2017

My husband and I took out two kids to Orlando and Daytona this week. We stayed three nights in Orlando at Best Western Gateway on our timeshare. This is our 2nd visit to this hotel. The rooms and spacious and clean. The bed made me feel like I was sleeping on a cloud. The shower and tub is nice. A lot of room in the bathroom area. The lobby is beautiful. The pool area is large with a bar and seating area. We all loved how big the pool was. The staff is great. There is so many great things to say and a lot more amenities to enjoy. Plus theme parks are close by for any other adventures. I highly recommend this hotel!!!

"Loved it!"

5
sandylpc, Charlotte, North Carolina 12/07/2017

My family stayed here recently and we truly enjoyed this hotel! It is a resort hotel with restaurants, a bar, gift shop and pools! I could tell it was a slightly dated property, but that did not diminish the quality of our stay at all! Being an older property, our room was huge! Loved it!

"Very close to Universal Studios, International Drive."

4
aramos7145, Miami, Florida 11/07/2017

The HOTEL looks renovated, our toilet was not sealed to the floor of the bathroom.. but for 2 nights was ok to deal with the rocking chair. The breakfast buffet at the hotel amazing, for the price of $9.95, excellent and very conveniente when you are in a hurry to hit the attractions, the employees at front desk very efficient and always with an smile. Overall we have a great time, I will recommend the hotel, is a good deal and very close to international drive and universal studios.

"Great property"

5
kirstieg674, Utica, NY, United States 11/07/2017

This property is my go-to while visiting Orlando. I stay here every single time. As a travel agent, I also put a lot of my clients at this property as well, who choose not to stay on theme park property. They have an excellent staff, along with complimentary shuttle service to all of the parks. Great value, you will NOT regret staying here!

"Great location and value for the price"

5
Godzila, Brazil 10/07/2017

Hotel clean, quiet and safe, with a great location close to Universal. The only set back was the long wait for dinner at the restaurant that made us give up trying to get something to eat there. To makeup for it, the cafeteria served great pizza, shrimps, and mozzarella sticks at very affordable prices.

"Orlando vacation"

4
brendahM611MZ, Frisco, Texas 06/07/2017

This location is close to all the attractions especially to Universals they have a free shuttle to & from the park only down fall no transport to Disney World But we drove with our own SUV great staff very friendly

"Nice place for location"

4
sheneicew, Orlando, Florida 06/07/2017

Would stay again. Room was kinda unclean. But hey it was okay to stay. Great location. The staff was very helpful with everything. Hopefully I could continue to find a room at this hotel. Hope the review is very helpful

"Excellent"

5
janissef2017, Orlando, Florida 05/07/2017

Great service called last moment and had the ability to stay. Front desk employee Edshalyce was amazing and very helpful. The room was very clean and well kept. Breakfast was great and very clean. Highly recommended

"Mnocero"

3
User 05/07/2017

Overall a good value for the price. Pool is nice and the restraunt is decent too. Our room was very clean as was the hotel. The only bad thing was the beds, they were like sleeping on cement and for some reason they only give you half size pillows. But for the price it's still a good value.

"This hotel is worth for its price, but not the inner design."

2
669terryv, Holiday, United States 05/07/2017

The price of this hotel is fairly cheap. I love its location which is only 10 mins driving to Universal. The area is quiet and safe also. The staffs are friendly and passion - they explained everything to me upon checking in. However, the design of this hotel is a big minus. The bathroom is really small, the door took more than half of its space. You can barely move in there if you have two people. The shower was really weak. I did not enjoy the shower at all. The gap of the main door is big which made lots of the lights of the lobby shredded into my room which is kinda annoying. The decor inside the hotel look a little bit old. The hotel is good if you do not stay in the room for the whole day . However, I would recommend the management take a look at the shower and the bathroom space.

"Pleasant Experience"

5
Renee K, Cleveland, Ohio 29/06/2017

This hotel is located very close to Universal Studios, right on Universal Boulevard. The room was spacious, comfortable, clean, and quiet. Our room overlooked the pool, which we unfortunately did not have an opportunity to use, but looked very well maintained. The lobby was always kept clean, and the little store inside was open until midnight. They have a laundry room which is very nice.

"Great Staff"

5
williamhK549KN, Wellington, United States 28/06/2017

Well-maintained hotel with an extremely attentive staff. The hotel was quiet and clean. The pool area was inviting and well maintained with towels provided daily. Many take-out options nearby as well as in-house options for dining.

"Great location and updated rooms"

5
Monica P, Miami, Florida 27/06/2017

I would return again! Great location and spacious King suite was a plus for the money we paid. Breakfast buffet was also great to eat something fast and get on the road. I would recommend this hotel to others.

"Hidden Universal Gem - SAVE $$"

5
Susan W, Youngsville, Pennsylvania 27/06/2017

Check this hotel out if you are going to Universal. You can park here and take the bus to/from Universal. It's much less expensive. Hotel room was perfect, pool nice and clean, hot tub wonderful. Breakfast & a nice Restaurant. All you could ask for - and more.

"One of the best"

5
User 26/06/2017

The room was clean and neat, the employees was nice and respectful. I definitely enjoyed myself. The location of the hotel was perfect, right off of International Drive. One of the best hotels I've ever stayed in.

"Nice stay"

5
Melissa S, Bham 22/06/2017

Inexpensive hotel with a resort like feel. We stayed for a week in a king suite and were very comfortable. There is a nice pool, a hot tub, and a tanning deck. There is not a free breakfast, but they do offer a breakfast buffet in the on site restaurant.

"Our Favorite Hotel in Orlando"

5
richardgA9727SZ, Las Vegas, Nevada 21/06/2017

Rooms are clean and nice. Staff are caring and kind. Love the pool, jacuzzi, exercise equipment...and location. This was our 3rd stay at this location. They even have a mini basketball court. The rooms have a nice size refrigerator and microwave.

"Nice Orlando Spot"

5
Amber S, Cleveland, Ohio 20/06/2017

We chose to stay here because of its closeness to Universal Studios. Hotel was clean, affordable, the entire staff was friendly and helpful. The restaurant food was excellent and the deli was well stocked and convenient. I will without a doubt stay here again when in the area.

"Great Staff, nice value"

5
susanmF5096PK, United States 20/06/2017

Staff was great, location great, value great. I would definitely recommend this hotel to others. The only problem was that the breakfast was not included as anticipated, but the over all cost made up for that. a really nice place to stay.

"Great hotel with Great Staff"

4
Trudy V, Lake Elsinore, United States 19/06/2017

Very nice staff,. ready and willing to help in any way. Perfect location not to far from any attraction and easy drive to the convention center. A nice restaurant and good food and drink all in one location. The quick snack shop was nice for a fast cup of coffee and bagel on those busy mornings.

"Great"

5