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Best Western Plus Hotel Cascade Inn & Suites, Troutdale

4.5/5  - basé sur 516 notations.
23525 NE Halsey Street, 97060-2814, Troutdale, United States - See map

Recipient of the 2017 TripAdvisor® Award for Excellence. This Troutdale, Oregon hotel is situated in the heart of Oregon's best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without staying too far from the state's urban capital. Guests of the Best Western Plus Cascade Inn & Suites will enjoy friendly service and deluxe hotel amenities like satellite television, luxurious pillow top mattresses, high-speed internet access, complimentary hot breakfast, free parking, complimentary newspapers and an evening soup and cookie reception every Monday through Thursday. This Troutdale hotel also features an indoor heated pool, hot tub, steam room and exercise room, is completely non-smoking and pet-free. Just outside this hotel in Troutdale, Oregon, guests can experience an outdoor playground filled with natural adventures like hiking, biking and skiing at Mt. Hood. Those looking for a more relaxing outdoor excursion will enjoy Willamette Valley Wine Country wine tours, a visit to McMenamins Edgefield Winery, Distillery and Brewery, or shopping at the Columbia Gorge Outlet. Other nearby attractions and amenities include the Oregon Convention Center, Portland Rose Gardens, Portland International Airport, Mt. Hood Community College, Portland Zoo and the historic McMenamins Edgefield. Even though this Columbia River Gorge hotel is located amid natural fun and outdoor adventure, business travelers will enjoy the tranquil environment, easy highway access and close proximity to local businesses. Enjoy your stay.

Best Western Plus

Hotel Cascade Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 516 guest reviews
NOTE ISSUED
Excellent
288
Very Good
153
Average
52
Poor
12
Terrible
11
REFER TO NOTICE
Business Business
89
Couples Couples
173
Family Family
186
Friends getaway Friends getaway
32
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Going to Edgefield..park, play and stay."

4
07/07/2018

We stayed here for easy access to Edgefield. And that it was. Park you car. Enjoy the evening with out the hassles of traffic congestion. Easy find off I-84, short 10 min to walk to Edgefiled and a great Mexican dinner across the street. The hotel was quiet with large clean rooms and a typical free breakfast.

"A good night's sleep. Road constructions to the hotel."

3
22/06/2018

Right now there is road construction that makes it difficult to get to the hotel from the east. Coming from the west is OK. They quit at around 6PM. The hotel is in a residential area with little night noise. I took a short walk around the area. I wouldn't call the area unsafe, but you should pay attention to your surrounding. There were three of us on a business trip, staying in three different rooms. My room at the end of the building was actually very quiet. One co-worker complained that his neighbor's kid was super noisy - slammed door and furniture. The other co-worker also had a noisy neighbor, and his solution was to sleep with the bathroom fan turned on all night for white noise. You can close the blinds completely to get total darkness in the room to sleep. The pool has a deep end and is swimmable. The spa was good. There is also a heat room. I liked the breakfast. You can make fresh waffles. There was bagel, fruits, yogurt, and other hot items. I also liked the coffee. The Mexican restaurant across the street is good and cheap.

"Treasure off the beaten path !!"

5
21/06/2018

One of the best hotels I have stayed at. They have everything you need to have a relaxing stay. Indoor pool, exercise room,spa and laundry. The manager Kim trained her staff well. They are professional, friendly and try to make your stay great. A few of them went above and beyond, Bethany, at the front desk, Agueda at breakfast and Miguel . Rooms are clean and pillow top beds are great. Good breakfast and they also have soup and cookies in the evening during the week. Within 30 mins. of many places.

"Great location, Family-friendly hotel"

5
18/06/2018

Location of this family-friendly hotel is very convenient. It is about 20 minute drive to Vista House of Columbia River Gorge, or about 20 minute drive to Portland International Airport, or about 25 minute drive to Portland Downtown or Washington Park. There's a nice indoor pool in this hotel, great place to relax after one-day trip. The free breakfast is fresh made with good quality. There's also fresh-made delicious cookies in late afternoon. Also free parking and free WiFi should be also mentioned.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are glad you enjoyed your stay, our pool, and fresh cookies. We are also glad you visited our beautiful Columbia River Gorge. It is a must see when in our area. We hope to see you again. Kim & Staff

"nice and clean room"

5
23/05/2018

its in the middle of nowhere but the room is nice, good breakfast. except the lady upon check out very rude about late check out. We love it there! nice work out room too. It's connect to any view or attractions but it is very close to malls

"Good Experience"

4
05/05/2018

Great location near shops, entertaiment and restaurants. Hotel staff friendly, professional and determined to make your stay a pleasant one. Only suggestion I'd have would be for the breakfast service folks to have labels prepared for food items to check for food allergy ingredients.

"Excellent Stay"

5
09/04/2018

We found the staff extremely friendly and helpful. We were tired when we arrived, and we were wondering where we would be eating supper, to our amazement, this Best Western, actually put on a dinner the night we were there.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We value your business and your opinion. We appreciate you taking the time to let us know about your stay. We hope to see you again soon, Kim & Staff

"Convenient and Affrordable"

5
03/04/2018

My family and I like to stay at this location when traveling trough Portland on our way from Eastern Oregon to the Oregon coast. It cuts the daily travel time down for the kids. Its easy to find and gives a great value for the price.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for your business. We appreciate you staying with us and taking the time to write a review. We hope the rest of your trip was also great and we hope to see you again soon. Kim & staff

"Location, Location, Location"

4
02/04/2018

I reserved a room at this hotel because of many positive TripAdvisor reviews. Their reviews were "spot on". This is a great place to stay because it is on the "main drag" of Troutdale - the doorway to the incredibly scenic Columbia River Gorge and it's many points of interest. It is near many restaurants and a large shopping mall. The hotel itself is clean, quite and comfortable. The front desk staff and the housekeeping staff are most accommodating. The complimentary breakfast was a great way to start the day. The room rates are reasonable. It would be hard to find a better option in the area.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay and the beautiful Columbia River Gorge. We hope to see you again! Thank you, Kim & Staff

"Great Place to stay!"

5
29/03/2018

We actually came for business and family. It was spring break so we brought our daughter's family as well. This was the perfect place for all of us. The price was reasonable, breakfast was great and the kids had a great time in the pool!

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
We are so glad the whole family had a great spring break. Thank you for staying with us and writing a review and we hope to see everyone again. Kim & Staff

"Nice Hotel"

4
27/03/2018

This hotel is very clean, the staff was friendly and helpful, and the location was very convenient. The freshly baked cookies were a nice surprise, and the breakfast was nothing fancy, but well done. The room itself was pretty large, had a nice fridge and microwave, and a comfortable bed. Overall, a very nice experience!

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay and took the time to let us know about it. We hope to see you again soon, Kim & Staff

"We've stayed here many times and it's great!"

5
02/03/2018

I can't believe I never wrote a review for this place as we've stayed here 3 or 4 times in the last several years--most recently last year on the night before Thanksgiving. It's a nice proximity to Portland, easy to get in and out of and ample parking. Front desk is always friendly and helpful. Plus, breakfast is usually pretty decent. We almost always get upgraded to a larger room due to my Elite status, which is great when you have a toddler to have more space to move around. Overall, I recommend this place and have had family stay here as well.

"Nice hotel in a good area"

5
01/02/2018

Had a ground level room as I requested. It was quiet and very clean. Pool and exercise room looked nice but did not get the opportunity to use. They had really good yogurt at breakfast and the coffee was good. Stayed for two nights and would go back again.

"Home away from home"

5
11/01/2018

The Cascade Inn & Suites is my very favorite hotel in the Portland area. I go out of my way to stay at this location. It is an amazing value, the staff are top notch, and the rooms are always spotless.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are so happy you feel like this is your home away from home. That is exactly what we want our guests to feel. We appreciate your business and look forward to seeing you again. Thank you, Kim & Staff

"Decent Hotel but in need of remodel"

3
04/01/2018

The hotel is okay but you can tell it is in need of a remodel. The fridge caused a vibration and needed unplugged so we could sleep. The toilet handle stuck in the down position every time and would cause the toilet to run. The paint in the bathroom was cracked/peeling.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We appreciate you letting us know about the refrigerator so we could reset the defrost timer to work during the day and the other issues as well. We are doing several updates again this year including new guest room furnishings and touch less entry locks to go with the new paint and lighting installed last year. This year our hallways and indoor signage will also be updated. You may have noticed our new look outside with new paint, rock work, and new signs. We hope you will come back and see what's new in the coming months. Happy New Year, Kim & Staff

"Soothing, peaceful and scrambled eggs"

5
03/01/2018

Truly a wonderful place to relax from all of the traveling. The staff is very warm and friendly. One time I had to cancel a second night and they could not have been more gracious. I strongly recommend the cheese omelets.. .

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are glad you enjoy our breakfast too. Hope to see you again soon, Kim & Staff

"Best Experience"

5
02/01/2018

We've stayed at other locations in Oregon, but we always choose this as number one choice. We always get upgraded to a suite when possible. Central location, great place, great staff. Definitely recommend this to anyone travelling to this area.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us again. We appreciate your business and hearing your opinion. If there is anything we can do to make your next stay even better please let us know. Have a Happy New Year! Kim & Staff

"Really like this hotel"

5
26/12/2017

We have stayed at this hotel once before. The breakfast is large with several items to choose from which is great since I had teenagers on both stays. The rooms were comfortable and very clean..This time I was upgraded to a suite and it was huge! The beds are usually very firm but this one was softer and pillow top and I slept great. I would stay here again and recommend it to others.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed your upgraded room and very happy to hear the kids were fed well. We look forward to seeing you again. Happy New Year! Kim & Staff

"Very good"

4
13/12/2017

Pleasant location, nice ambiance, met every need. A couple of very casual restaurants in walking distance. Rooms were well insulated, although traffic noise from the highway was evident. I'm always pleased when breakfast includes healthy choices like oatmeal, fresh fruit and yogurt. The lobby coffee and add-ins was really good, too.

"Heater Noises"

2
11/12/2017

Night staff was great, morning staff were not professional and did not have a care in the world about our heater noise in the middle of the night. Asked for our bill to be put under our door and it was not, never received it. Breakfast was not appealing at all.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you again for letting us know about the heater noise. As I said in our email yesterday, the morning staff did give you a discount and the folio was emailed to you. If you did not receive it please check SPAM. If it is not there I will happily try again to the same or different email. We also have the option to fax or mail it to you. We are sorry you didn't enjoy our large breakfast buffet. We try to make sure there is something for every dietary style possible. Gluten Free, fat free, high protein, low carbs, hot items, cold items, fresh fruit, canned fruit, meat, gravy, potatoes, and more. We appreciate you letting us know about your stay. Letting us know about it provides us with the information we need to make improvements for all guests. Thank you again and Happy Holidays, Kim & Staff

"Nice hotel, friendly staff, awkward bathrooms"

5
06/12/2017

The pool was great, but the hot tub was more of a warm tub. The staff was very helpful and caredvthat you had a pleasant stay. The bathrooms are very tight. You can shut the door easily to use the toilet and there isn't an easy place to stand while shutting the door to get in the shower.

"First Timers"

4
05/12/2017

No problems had a very good experience. Beds were comfortable, breakfast was great and the folks were helpful. Amenities in the room such as the ironing board, air-conditioner/heat, curtains closed completely, the wife like it completely dark at night and no noises from others.

"happy tourist"

5
25/11/2017

this hotel is a very comfortable and child friendly, hotel staff are great and friendly. The breakfast service is great and the kids love to make waffles. location is great close to everything for shopping eating and movies. Convenient access to interstate and to recreation areas .

"Very nice hotel. Very clean"

5
17/11/2017

We have been traveling a lot in the past few years. Most of the time I'm not real happy with the hotels we end up in. We've tried low end to high end and been disappointed. We just happened to end up in troutdale and chose the best western plus late one night. It became our favorite. We choose it now even if we have to travel a ways to our destination.

"Easy Access From Airport, Walking Distance To McMenamins Edgefield"

5
15/11/2017

Background: When a friend booked a wedding at McMenamins Edgefield, we wanted to find a place that was close by, since there were no rooms available at the venue. Verdict: The Best Western Plus in Troutdale, has easy access from the airport, is an easy walk to from McMenamins , has remodeled rooms with firm beds, has an ok breakfast with lots of options (including fresh fruit, and greek yogurt), and an authentic Mexican restaurant across the street. It is the closest lodging to McMenamins Edgefield. Though the Best Western Plus in Troutdale isn't a "destination" place to go to, if we had a reason to return to McMenamins Edgefield, we'd stay at the Best Western Plus again. The front desk staff were helpful. Tip: we walked from the Best Western to McMenamins Edgefield. for all sorts of daytime and early evening functions (everything but the wedding since high heels aren't conducive for walking on sidewalks or the shoulder).

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are happy to hear you enjoyed our easy access to the wedding venue. Many of our guests attend weddings and concerts at the same venue and enjoy the ease of walking and no worry about parking or traffic when the events end. Thank you also for noticing our updates. We try to do several updates each year. This year alone we have painted our exterior, added new signs, new decorative bedding, and we will be installing new entry locks in December. We are looking forward to new guest room furniture in 2018 to compliment the new lighting we installed last year, and we will be enhancing our meeting room lighting as well. We hope you will be back in our area soon, maybe to attend one of the Edgefield "Concerts on the Lawn", and stay with us again and enjoy more of our updates. Thank you again, Kim & Staff

"good value"

4
13/11/2017

This hotel is clean and close to highway 84 which is the main highway to the Columbia Gorge. The breakfast was very good and hot. The pool was nice although not large enough to swim laps. Overall I was very pleased with the hotel and would definitely return

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are happy you found our location convenient and enjoyed the breakfast and pool. We look forward to seeing you again! Happy Holidays, Kim & Staff

"INSPECTION TRIP TO HONO"

5
11/11/2017

We're always pleased with this hotel and the service. It's really nice that they have soup (besides the cookies) at night. The soup went well with our Jimmy John sandwiches. Great room too! Very clean and furnished. Just wish they would have airport shuttle service.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
It's great to hear that our soup went well with your sandwiches. Our evening soup and cookies are a big hit with our guests. Sorry we don't have an airport shuttle service but there are several cab services that do come here. Let us know and we can call and arrange a ride for you or provide you with a list of options. We hope you had a great trip and we would love to have you stay with us again. Kim & Staff

"Convenient to Highway 84, very quiet"

5
11/11/2017

I have typically stayed at the Pony Soldier Inn nearer the airport and nearer to my work location, but I may switch permanently to this hotel. The price is lower and there don't appear to be any noisy rooms. Plus, it has an indoor pool where the Pony Soldier pool is outdoor. Otherwise the hotels are comparable but if I have a little extra time for travel, I'll stay at this hotel again.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are so happy you enjoyed our hotel and the indoor pool and we look forward to seeing you again. Thank you for your business. Kim & Staff

"Northwest US vacation"

5
16/10/2017

The facility was very clean and quiet during our stay. Our room was very clean, attractive in the decor and furnishings, and comfortable. Plenty of towels in the bathroom. The bed was very good. Did not use the indoor pool or exercise room. Breakfast area is open and spacious. Good selection of items at breakfast, and the coffee was very good. Staff were all pleasant and polite. Housekeeping staff did their work quietly. Rooms were well sound-proofed.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay and found the beds comfortable and also enjoyed the breakfast selection. We appreciate your business and value your opinion and we hope to see you again. Kim & Staff

"Convenient hotel minutes from Portland"

4
10/10/2017

We stayed here because of the location, easy drive to the airport. The hotel seems a little dated, but otherwise clean and attractive. We had a comfortable one-night stay. It was extremely quiet. There is a historic town area in Troutdale with interesting shops and restaurants. We spent an enjoyable few hours there before going to the airport.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We appreciate your business and opinion. So happy to hear you enjoyed the quietness of our hotel and the quaint town of Troutdale. Hope to see you again.

"Portland trip"

3
09/10/2017

Great location to the airport but not worth the price. I wouldn't go in the green pool even on a bet. They couldn't find our reservation and accused us of misspelling our last name in our email address that they couldn't fix. We had to call the BW 800 number.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for your business and letting us know about your stay. I am sorry to hear we had trouble finding your reservation but it is true that we cannot correct any information associated with your Reward account at the hotel level. When you call the national number they will ask some security questions to verify you are the account holder. This can be inconvenient but it is necessary for security reasons. I'm sorry this was not communicated properly at check in. We however have a beautiful "blue" pool and have never failed a health inspection. I'm sorry you decided to not try it. Also, I'm glad you found the 12 mile trip to the airport to be convenient. Thank you again for letting us know about your stay. Your opinion is a valuable tool for us to make continued improvements.

"Quick Trip for Dinner with Family"

4
08/10/2017

This is an easy location to get off of I 84 going east. It is close to outlet shopping near Troutdale and close to the Edgefield Concert area so convenient location for a variety of type of trips. The only negative thing I could say is that there were young children on our designated floor and their voices carry either thru the corridor or thru the walls between units....so sleeping late was not an option. I will use this location on future visits to see if noise remains an issue but other than this this a keeper for me as I travel the I 5 / 205 / 84 corridor at least monthly.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and letting us know about your visit. I'm glad you enjoyed your stay but sorry you didn't get to sleep in too late. The next time you are with us please let us know if there are noise issues. We will be happy to quite people down when being too noisy. Thank you again and we hope to see you soon.

"Nice Getaway"

5
07/10/2017

The staff was friendly and professional. Great location near stores, restaurants and entertainment. The rooms are well laid out to offer plenty of space to move around and be comfortable. I'd suggest a wider variety of fresh fruit be offered for breakfast options.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for your business and taking the time to write a review. We value your opinion and will use it to make continued improvements. Hope to see you again!

"Wedding Party"

5
05/10/2017

Excellent stay. We stayed four days and the staff was awesome. Clean rooms, great breakfast and comfy beds. Great location for our son's wedding at the Grotto & reception at the Troutdale house. We would highly recommend this Best Western location.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and sharing your special occasion with us. We are so glad the wedding and reception was wonderful as well and we hope to see you all again.

"MOST BEAUTIFUL AND SPACIOUS"

5
02/10/2017

I have done a lot of traveling for business and pleasure in my lifetime and have paid a lot more for a lot less. I was most impressed with my stay here. I had driven 1300 miles in 2 days and was very tired to say the least. The Best Western Plus in troutdale was one of the nicest rooms that I had ever stayed inn period. I had a beautiful room on Hong Kong that I had thought would never be surpassed. This Hotel really suprised me as to the overall rom size,cleanliness and wonderful support staff. This business is a model in bang for your buck. I will not stay anywhere else in the future when I visit the Portland area.

"Minus customer service"

1
01/10/2017

Keys needed to be rejected repeatedly. Person at the desk was rude and unwelcoming. Our bill had another's name and info with our credit card info. Not good record keeping or customer service to explain to us why or to fix the problem. Very unhappy with this hotel. Ana who was at breakfast service was the only shining star! They need more employees like her! Thank you Ana!

"Very Nice Hotel"

4
25/09/2017

We recently had a pleasant stay at this hotel. No frills but it was clean and the staff was friendly. Nice complimentary breakfast. Within walking distance to Edgefield and 20 minutes from downtown Portland. I would stay here again.

"Comfort & Accessibility to Mt Hood, the Gorge, & Portland"

4
20/09/2017

We chose this hotel due to it's proximity to Mt Hood and the Columbia River Gorge. We were on a hiking/sightseeing self-guided tour of Oregon. We stayed in a small suite that included a living area, bedroom area, and bath. The surroundings are not especially scenic. There was not a lot of interaction with staff. The breakfast attendants were friendly & helpful. The room was well-serviced & cleaned. The front desk folks were polite & efficient. The value seemed a little over-priced for the provisions. Sleep quality for me was quite good. My wife had a little trouble with the harness of the mattress. The room, breakfast area, and lobby were all very clean (refreshing.) Location was great: Just east of Portland, close to the airport, the western gateway to the Columbia River Gorge and close to Route 26 the portal to Mount Hood. The rooms were spacious & well furnished. The LED are 5000K so the light is hideous. All in all its a nice hotel.

"Eagle creek fires and uncleaned room"

3
14/09/2017

Best Western has a decent and predictable level of hotels. We stayed in a lot of them. However, the BW in Troutville was disappointing. Beside the fact that the highlights to the east near Columbia River could not be visited due to the heavy forrest fires (so sad to experience the loss of so much nature), our room and the service was below the level we were used to. One day they forgot to clean our room, the parking lot was ( during the summer period) under construction, the view was (at the back) awful .... In short... disappointing. We had better BW's

"Great Hotel and Area"

5
24/08/2017

This was a very clean and quiet hotel. The breakfast was very good and had quite a lot of choices. The rooms were clean and the amenities were great. I would definitely stay here again. Very close to Portland, but far enough away for the quiet. Good restaurants within a quick driving distance.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed our large breakfast selection and your room. We appreciate your business and value your opinion and hope to see you again. Kim & Staff

"Portland weekend"

5
21/08/2017

Perfect place to stay for concerts at Edgefield. Walking distance to the venue, comfortable and quiet. It's also close to hiking at Mt Hood and the Columbia River Gorge. Have stayed here before and will definitely be back.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us again and we hope you enjoyed the concert. We look forward to seeing you again and if there is anything we can do to make your next stay even better please let us know. Thanks again, Kim & Staff

"Very nice and convenient"

4
17/08/2017

Conveniently located near Columbia River Gorge and Mt. Hood region. Also close Portland Airport. City of Portland is also not too far. After check in we were able to drive to Portland to visit Rose Garden at 6:00 PM. Next morning we left for Gorge and Mt. Hood. The hotel and room were clean. Staff was friendly and helpful

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are so glad you enjoyed your stay and your visit to our area. We hope to see you again, Kim & Staff

"Comfortable stay."

4
17/08/2017

We booked this hotel as we thought we would get into the Portland area late. Our plans changed but this was a great spot for our stop. The property is easy to find off the freeway and is clean and comfortable. The breakfast was fully stocked and the wonderful employee kept it clean and even bussed the tables with a great smile on her face. I would stay here again.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are very happy you enjoyed your stay and we look forward to seeing you again. Kim & Staff

"Excellent Place to Stay"

5
12/08/2017

Excellent place to stay. The location is easy to get in and out of not like downtown Portland. You are close to shopping and all kinds of recreation. The hotel is not far from the freeway and from Portland International airport.

"Not great."

3
11/08/2017

Shower was not hot. WiFi had weak signal, bathroom was tiny and yellow, toilet paper was super cheap. On the plus side, ac worked well and breakfast was pretty good. Was walking distance to Edgefield.

"Excellent evening check-in experience."

5
08/08/2017

Excellent evening personnel! Gave us soup on check in and some cookies. Was awesome after long travel. Thanks again for being so hospitable! The beds were very comfortable and the staff was incredibly helpful!

"gateway to the gorde"

4
07/08/2017

this stop was our first of many on a family vacation. it was the entry of the Columbia river pass. we had a good night sleep and a little food for our belly's as we headed out for the day. we had an late check in and early leave, but all was as needed.

"Gangster front desk staff"

1
03/08/2017

On July 26, 2017 we checked in to this hotel for 2 nights the front desk staff Carrie was rude and has an attitude that we felt we're not welcome. I asked her if we can do express check out and she said "what is that", so i explained to her, and "she said no we want you to bring the keys here" really she doesn't know what is express check out. So we went to our room, we're in our room for not even an hour, the phone rings so I answered and it was her, asking us " did you just get lots of towel in the pool" i was like surprised and i told her we don't even go to the pool, what the hell is she trying to tell us. First we checked in passed check in hours we are very tired, she was not welcoming and now asking us if we get lots of towels in the pool, what are we going to do with that towels, that moment i was like thinking this gangster front desk staff is racist, is she thinking we're going to stole those towels, what are we gonna do with those towels?!!!we don't even know how to squeeze our clothes in our luggage, that was the first time happen to us, i can talk to the manager but that day it was my husband birthday, we are tired and upset after that, I will get you in my review. When we checked out then i asked her name and she said her name was Carrie. Also on the day that we checked in we overheard other customer were asking where to eat and she answered there's Mc Donald outside and another asked something and she answered but the customer did not say thank you maybe because of her attitude and she said you're welcome, we were like this lady is a gangster looking for a fight, well she have the wrong job. It was really sad to encountered this kind of person.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you so much for staying with us letting me know about your experience. This is very important information as Carrie is a new employee. I am sorry for the bad impression she made and I hope you will consider giving us another chance to impress you. Both your business and opinion are important to us. Kim & Staff

"Comfort and great breakfast"

5
02/08/2017

Great breakfast and lady who works the r is so sweet! When checking in lady at front desk was RUDE. Everyone else was nice! Rooms was spacious and clean. Emjoyed my stay Close to waterfalls and scenic area. Very close to airport and portland as well

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We appreciate your opinion and will use your input to further our training. I am sorry you had an unpleasant check in and appreciate you letting me know about this. We hope to see you again, Kim & Staff

"Comfortable Rooms, Nice Staff, Breakfast, Good AC"

4
01/08/2017

Stopped here on our way to Multnomah Falls - it's only a twenty minute drive. Comfortable rooms and as it was very hot we really appreciated the AC. Fridge/Freezer, Microwave, Good shower, Breakfast had a wide variety. Enjoyed our stay.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
We are happy you took a chance and stayed with us and enjoyed your stay. It has been very hot here and I'm glad you found our AC to be comforting and happy you were able to visit the beautiful scenic highway in the Columbia River Gorge. I can imagine the mist from all the waterfalls was soothing as well. Thank you again for your business and letting us know about your stay. We hope to see you again. Kim & Staff

"Family Trip"

4
01/08/2017

A quiet, clean hotel right outside of Portland. The breakfast was good, there were several choices. The room was clean and the pool and spa were great. The staff was very friendly and helpful. We will stay again!

"Wonderful stay"

5
29/07/2017

Best Western is my new goto hotel chain. Staff was knowledgeable and friendly. Room was spotless. Wall were a bit thin but the neighbors settled down before 10. Breakfast was good. Kind of hard to rub refrigerated butter on a waffle. Coffee was pretty dang good. I will definitely be back for all my Porland stays

"Stay at BW Cascade"

4
26/07/2017

Hotel is very nice. One phone was not working and apparently no one had checked to see that it was not charging, even though it was in the sitting area and obvious. Breakfast was pretty good but service in a rather cramped area.

"It's a winner!"

5
14/07/2017

We have been staying at this hotel for 22 years now and it is always a top notch stay. It's clean and nice and a great staff. It is a consistently great place to stay for one day or many days. They keep the hotel in very good condition. It's my favorite hotel even over other more expensive ones that I have stayed in.

"Always a Great Place to Stay"

5
12/07/2017

We have stayed hear many times. The rooms are great, the beds super comfy. The staff is excellent. A full breakfast bar, with lots of little items; cinnamon a powdered sugar for your waffle, nuts and fruit for your oatmeal or yogurt. Everything hot and tasty. Will be back!

"Pleasant stay"

5
05/07/2017

Stayed 2 nights. The room and hotel were clean. Comfortable bed. I liked the indoor pool, Jacuzzi, and Sauna. Used the fitness room and it could use a some attention. One of the machines was broke. I was satisfied with the overall stay. Ideal if you are watching a concert at Edgefield and are not staying there.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and letting us know about the broken machine so we could notify our service company right away. We appreciate our guests letting us know when something has been broken so we can fix the problem as soon as possible. We are glad you enjoyed the rest of the hotel and the nearby concert and we hope to see you again. Kim & Staff

"Overpriced"

3
01/07/2017

This is just a very average hotel room and for almost $200 a night it is way overpriced! It is clean and does have a micro and little fridge but very basic looking. Don't expect anything special. I'm not sure why it is a 3 star (although we didn't even check out the pool).

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us during our busy season. We are glad you enjoyed your stay and hope maybe you can return during our off season when there are no concerts near by and you can enjoy our warm indoor pool, spa pool, and sauna. We think you will enjoy the rates more at that time as well. Thank you again, we appreciate your business.

"Awesome place"

5
26/06/2017

Perfect place to stay if u t visiting multnomah falls n other nearby places. Loved the breakfast variety. Friendly staff, clean rooms; polite and cheerful receptionist. Easy on your pocket - budget friendly travel deal.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you so much for staying with us an writing a review. We appreciate your business and value your opinion. We are glad to hear you enjoyed your stay so much and visited our beautiful Columbia River Gorge and water falls. We hope to see you again, Kim & Staff

"Breakfast"

4
25/06/2017

The Hotel and front desk staff are very nice. Next Morning for Breakfast the lady running it was serving raw sausage and slamming dishes in back room, out of coffee and half and half, its not like I came at the end of serving time it was 930 and was to go to 10 , she had already locked yogurt up and wouldn't open it when I asked nice if I could get yogurt and also had turned juice up , I think if told breakfast ran to 10 A.M there should have never been anything locked up or turned off or at least make sure coffee and half and half is full and out, Very Poor on this part rest is very good.

"Average"

3
24/06/2017

Slow check in. No complaints but it's not as nice or modern as other best western pluses. Some of the staff weren't very friendly. No views from any rooms. Room was clean as was the bathroom. Not familiar with the surrounding neighborhood.

"Wonderful"

5
23/06/2017

We were only able to stay for one night, but it was wonderful!! The staff was very friendly and helpful:) The room was clean, spacious and had a deck over looking the river. It was quite and relaxing. Fabulous night sleep!!!

"Clean hotel, great location."

4
17/06/2017

We have stayed at this hotel 3 times in the last 3 years and every time we have encounter some issue. I am hopeful at some point we will have a stay without an issue. We continue to return to this hotel because of the location and being able to use the rewards plan.

"Super nice room"

5
29/05/2017

This was a great room with hardwood floors in the sitting room and carpet in sleeping area. The hotel was extremely clean and the staff was both nice and helpful. This hotel is located right next to the highway and about 15 min away from the airport. The bed was extremely comfortable.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are so glad you enjoyed your room, hotel, and staff. We value your business and opinion and we hope to see you again. Thank you, Kim & Staff

"Troutdale"

4
24/05/2017

Nicely situated outside of Portland, but the I-84 was a real pain! Very noisy, shut down for work at night making the commute too long! Clean building and up-to-date furnishings. Breakfast had lots of variety, but some days were better than others. Noisy doors when people closing them. Our bed should have been updated, as it was squeaky and not really a pillow top mattress.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. Story to hear the interstate was being shut down at night for work during your stay. We appreciate your business and value your opinion and we hope to see you again. Kim & Staff

"Excellent Value - Comfortable On All Accounts!"

4
22/05/2017

After much searching, I'm delighted I landed at BW Troutdale! Nice facilities, quiet, comfortable and provided excellent value for my extended stay. I also felt very safe on the premises. I'll be back!

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you so much for staying with us and writing a review. We are happy to hear you enjoyed your stay and we are looking forward to your return. Regards, Kim & Staff

"Request"

4
19/05/2017

I wish your swimming pool, spa and steam room is 24 hours open or if you need to close it at least until midnight and opens early at 6:00am and not open very late morning and closes still very early at night coz we are traveler and our time is limited coming back to hotel and then morning is to hurry up to meet the breakfast time and the remaining time for the day is check out.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us. We appreciate your business. We are sorry we are unable to keep our pool open 24 hours a day. We have sanitation and noise issues to consider which prevents us from being able to do so. We value your business and opinion and hope you will consider staying with us again. Thank you again, Kim & Staff

"May 2017"

3
12/05/2017

Nice and clean. Beds were firm. staff was o.k. Soup and cookies at 6 p.m. standard continental breakfast this a.m. 3 floors quiet rooms. Pool was chilly but hot tub warmed our bones. Hedges could be trimmed on roadside to ease traffic exit from parking area.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are so glad you enjoyed your stay. We value your business and opinion and will use your input to make improvements. We hope to see you again, Kim & Staff

"We had a wonderful stay!"

5
09/05/2017

We were in town to visit family. I try to have Best Western be my go to when making my reservations. The hotel is beautiful both inside and out. The staff is both courteous and helpful. The beds are very "comfy." The breakfast was great! My ONLY concern is the size of the bathroom. It is VERY small.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for the review. We are so happy you enjoyed your stay and hope you will come see us again. Your business and opinion are important to us and we appreciate both. Thank you again, Kim & Staff

"Nice friendly staff, Great stay"

4
08/05/2017

The staff was very nice and checking in went very smooth. The overall condition of the hotel was nice. The room was nice and clean. The overall breakfast was very good. This was a very nice hotel to stay at.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are glad you enjoyed your stay and hope to see you again soon. Thank you for your business, Kim & Staff

"Great Service"

5
06/05/2017

Located a short distance off the freeway is a wonderful hotel with great staff and service. The area is very quiet. The full breakfast is wonderful and the room we had was very comfortable. We received a free suite upgrade being a platinum member and the room was wonderful. It's close to restaurants and other amenities in town. It has a pool and hot tub, great for families or couples. It's a good place to stay if traveling through, especially if you want to visit Mt. Hood or the waterfalls.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and taking the time to write a review. We are glad you enjoyed your room upgrade and the rest of the hotel as well. It sounds like you were able visit the nearby and beautiful Columbia River Gorge while in our area. It is breathtaking and we are glad you were able to explore it. We hope to see you again, Kim & Staff

"Nice Stay"

4
01/05/2017

Pleasant stay, quit and cozy. Good location for the travelers. Has never disappointed use. Staff is friendly and the rooms are clean. Shopping of all sorts is close by. Love the indoor pool and sauna. We frequent this area and look forward to our next stay with them.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for your business and the review. We are happy you enjoyed your stay and we look forward to seeing you again. Kim & Staff

"Excellent value, wonderfully quiet location"

5
26/04/2017

I stayed unexpectedly due to a sudden illness; it seemed better to break up the 700-mile drive into two days. I had never stayed at this location before, and I loved it. It is clean, modern, easily accessible off the interstate and in a wonderfully quiet location. (The next exit has a bonanza of truck stops, fast food chains and hotels.) I loved the room and the next time I stay in the Portland area, I will choose this hotel.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are sorry you were not feeling well when you decided to stop but glad we were able to provide you with comfortable accommodations to help you rest and recoup. We appreciate your business and opinion and we look forward to your return. Thank you again, Kim & Staff

"Ok, not anywhere near great."

3
24/04/2017

The location was good for getting to the Columbia River Gorge. The hotel itself was just adequate. Beds very uncomfortable and breakfast was not good. Service was OK and room was a decent size. The frig and microwave came in handy.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are sorry you didn't like our pillow top mattresses or our hot breakfast buffet. We value your opinion and business and appreciate you giving us a try. We are glad you enjoyed the refrigerator and microwave as well as the location to the beautiful Columbia River Gorge and hope you had a wonderful time exploring it. Thank you again for your business, Kim & Staff

"clean convenient place for us, family nearby"

4
24/04/2017

Mostly very good, air conditioner too loud to keep running and walls pretty thin. The rooms were seemed to be very clean, beds comfy in general good just the noise factor of the cooling system and I am a light sleeper so the next door woman, who coughed all night kept us awake. If I was in this area I would use this hotel again and hope for a quieter neighbor

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. I'm sorry to hear you were kept awake your first night by noise. I know how frustrating that can be as I too am a very light sleeper. Unfortunately we cannot ask people not to cough but we can check the AC in the room to make sure it is running properly. The AC will always have some noise but sometimes tightening a screw can help reduce the noise from the fan. We appreciate you letting us know about it so we can take a look at it. Also if you are ever bothered by noise from other guests we would be happy to move you if we can or if it is noise that can be turned down please let us know and we will also be happy to address the problem. Thank you again for letting us know about your stay and giving us the opportunity to fix it. We value your business and are happy to hear you will stay with us again. Thank you, Kim

"Great room and service"

5
24/04/2017

We loved our stay. The room was clean and the air conditioning worked perfectly. Bed was very comfortable and clean. The staff was great answering our questions, and we had no hassle with checking in or out.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank You! We are very pleased to hear you enjoyed our hotel so much. Your opinion matters to us and if there is anything we can do to make your next stay even better please let us know. Hope to see you again, Kim & Staff

"clean, attractive and comfortable"

5
21/04/2017

The title says it all. The room was spacious, nicely furnished and equipped. Nice bedding and towels. It was clean and very quiet. Breakfast buffet was better than the usual hotel fare. Staff were all friendly and helpful.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
What a wonderful title! Thank you so much for writing a review. We value your opinion and your business. We are so pleased you enjoyed your stay with us and we hope you will return soon. Thank you, Kim & Staff

"Great visit"

4
19/04/2017

The hotel is about a 20 minute drive from the airport. The king room and king suite has lots of room and comfortable beds. Nice quiet location. The free wifi works very well and morning free breakfast is very good. Hot coffee available in lobby at all times. Nice pool area. They also have free soup available and cookies in the evening, which is very nice. Right off the freeway and easy access by car to lots of shopping and restaurants. A 5 minute drive to troutdale historic downtown where there are great restaurants and beginning of Columbia gorge highway 30 to waterfalls. Nice friendly staff at breakfast.

"Satisfied"

4
16/04/2017

This is a great location with easy access to local businesses. The staff is very friendly, professional and goes above the call of duty to make sure your stay in a pleasant and relaxing one. Would highly recommend this location.

"Great hotel for the price!"

5
10/04/2017

Great location and awesome breakfast! Clean and quiet for a great price! We enjoyed the location as it is close to the outlet shopping center. The homemade cookies were a nice treat in the evening. We enjoyed the pool and hot tub before tucking in for the night.

"Keep up the great job"

5
17/03/2017

This was a perfect location to visit family and also very accessible to the surrounding area attractions. Very helpful and clean. Great value and helpful staff and manager. Keep up the great job everyone.

"Pretty good"

3
12/03/2017

Stayed here two nights. Bed was pretty comfortable and shower had decent water pressure. Pretty quiet hotel and breakfast was decent set up. Enjoyed 24 hour coffee station. Drawbacks were giant ant in sink each morning. And 2nd day both of our room keys stopped working. If in Portland again will look elsewhere.

"Nice place to stay. "

5
10/03/2017

We stay here every time we come to the Portland area. It's a few minutes from the I84 and close to Troutdale restaurants. Rooms are clean, free breakfast, wifi, and lots of parking. It's also close to a gas station, car wash and coffee shop. They also have a gym and a pool. The staff had been friendly anytime we had question or needed information.

"Great value and the location is perfect."

5
27/02/2017

The hotel is located right off the freeway and is close to shopping and restaurants, It's just a short drive to hop on the freeway and head west to downtown or east to visit the Columbia River Gorge area. The beds are comfy, the towels are soft and I had a good nights rest.

gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We value your business and opinion. We are so very glad to hear you had a good stay and were able to visit the nearby majestic Columbia River Gorge. Thank you again for taking the time to let us know about your stay and we hope to see you again soon. Kim & Staff

"A bit disappointed in this visit"

3
12/11/2016

In summary I'd say this motel, where we've stayed often because it is close to friends, does not currently rate a Plus from Best Western. Over the last 8 years we've stayed at this motel 2 or 3 times/year because of location. I might stretch my rating to 3.5. There are some good features: ~ Motel is located just 2 blocks off I-84 and before you get into Portland proper so it can be convenient for someone coming in from the Columbia Gorge or going that way. ~Rooms have a microwave and mini-refrigerator. ~Rooms are quiet. ~ Attractive carpet and wall paper. ~Several free area newspapers each morning. ~Free internet and many TV channels. Here are features that are not what they have been in the past: ~Friendly service used to be something to look forward to. On this visit the front desk person displayed very few customer service skills - she answered in single words, no smile, I felt she was displeased to see us. (The manager appears to be the same as in the past and she is capable and friendly.) ~We were given 2 keys and neither worked. The following morning we had key problems again. The young man at the desk said that has been happening and the key strip needs to be wiped with alcohol. Then for heavens sake do it or replace the system! ~Breakfast is now average rather than excellent, with the usual egg-product patties, tator-tots and sausage, nice make-your-own mini-Belgian waffles, breads, yogurt. I do like the small cups of cottage cheese. ~The facility is not quite as clean as it used to be: the front door is dusty and water spotted, the lounge window has large smears, the halls have been vacuumed but not right into the edges and the same with the room carpets. It's just not the super tidiness I experienced in the past. I will try this motel again and hope for improvement.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. We value your business and appreciate your comments. We do have a couple new employees in training and your opinions will be used to further their training. Have a safe and happy holiday season, Kim & Staff

"Very Nice Place, Ignore Negative Reviews"

4
10/11/2016

Nice location, rooms and breakfast. Very clean pool, spa and sauna. Very friendly people and quiet. Saw reviews of folks complaining about certain things, I had no issues and would stay again. Some people just like to complain and crab

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your business and writing a review. We value both your opinion and your business and we are very happy to hear you enjoyed your stay and we look forward to seeing you again. Thank you, Kim & Staff

"GOOD LOCATION OUTSIDE PORTLAND"

4
09/11/2016

Located about 12 miles outside Portland at the beginning of the Columbia River scenic highway. Multi story hotel with l arge standard rooms with very good bed and good bathroom. Fridge microwave in room, Continental breakfast included. Friendly staff. Recommend, Hope this helps.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We value your business and opinion and hope to see you again. Kim & Staff

"Under Construction"

4
05/11/2016

This was a nice location for the most part, however it would have been a courtesy to let me know they were in the middle of construction project. This caused a limited number of parking spaces and restricted maneuvering in the parking lot. I did have damage to my rear bumper from someone backing into me.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your review. We appreciate your business and comments. You must be talking about the city sidewalk that is be leveled since we don't have any construction going on in the hotel. The crew did block off a few spaces in the row by the street but we still have plenty of parking available. Even when we are full we have parking as we have an additional lot adjoining the east side of our parking lot. This lot is used mostly by large vehicles but it is open to all of our guests. We are sorry to hear someone backed into you and didn't let you know about it as well. We hope you will try staying with us again, Kim & Staff

"Nice clean hotel"

5
26/10/2016

Very clean and recently renovated hotel. Has microwave, refrigerator, hair dryer that ISN'T attached to a wall! Free internet. Good location for us as family was just down the street. The bed was comfy, although the pillows were small.

"Definitely Not"

1
25/10/2016

We've traveled to the Columbia River Gorge a few times each year for the past 5 years. We've nearly always stayed at this hotel the night we get into town or the night before we leave, or both. Gets you close to PDX, but just outside the busy fray. Never again. It's clearly under new management or something has happened. This time, the young lady at the desk was not friendly and barely spoke. We were given room 325, which we had to decline because it smelled like a wet, stale ash tray. We were then begrudgingly given room 124. Then the keys did not work. Again, no apology. The air conditioner did not work. The air hung in the room, and we did not dare sleep with the window open as we were on the ground floor. The bed pillows were bizarre, square, and the size you would give a toddler. We requested more pillows, but only 2 more tiny ones arrived. Most importantly, the mattress was so worn out and hard that neither of us slept more than 3 hours. I got up at midnight feeling like I had been punched between the shoulder blades and kicked in a kidney. My sister's hips went numb. I'd try to book a night on a pallet of 2x4s at the local lumber supply before I'd sign up for this again. We were so anxious to leave in the morning, we left without the breakfast and headed to the airport---where, sad to say, we were far more comfortable.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your business over the last few years and thank you for writing this review to let us know about our short comings during this stay. We are sorry to hear about your experience this time. Our ownership/management has never changed. We are 100% non-smoking and no pets so no room should ever smell like an ashtray or wet and stale. We do everything in our power to remove odors when guests decide to smoke or sneak animals in including removing all linens, cleaning carpets, washing walls, and using a UV wand. We are sorry to hear we failed at removing a lingering odor and you had to be moved to a new room that you also did not like. We understand that beds are comfortable to one person but not comfortable for others and I'm sorry you did not like ours. Our pillows are actually standard size pillows that can look boxy when the housekeepers fold the pillow case in and stand them across the top of the bed. We also should have handled your needs better. As you can see by the majority of our reviews we normally excel in service, comfort, and cleanliness. We sincerely apologize for failing you during this stay. We have some new staff at the front desk and we will use your feedback to continue our customer service training so we can make continued improvements for all of our guests. Thank you again, Kim & Staff

"Disappointed"

2
24/10/2016

Hotel guest room services were lacking. No one came to make up the room until 4:30 pm. Breakfast food service was disappointing. Trays stayed empty waiting for eggs and coffee to be refilled. I waited for 15 minutes for a tray of eggs to come out of the prep microwave and to be put on the buffet. Coffee pots were not refilled in a timely manner.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We hope you enjoyed the wedding your were here to attend. We are sorry breakfast was so busy during your stay. With the two wedding groups here over the weekend our staff did fall behind in housekeeping as well. We apologize for the late afternoon cleaning service and the 15 minutes it took to bake the additional food. We have reviewed your comments with our breakfast and housekeeping staff and will use this input to make improvements to better serve our groups in the future. Thank you again, Kim & Staff

"Average stay, great location for hiking"

3
18/10/2016

I would stay here again, the rooms were clean and the bed was quality. The next time we stay in this area it will be for more hiking and tourist activities. The breakfast seemed to be well maintained and they had very helpful maid service.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are in a beautiful rural area with great opportunities for amazing hikes and sight seeing and we hope you will come stay with us again and take advantage of all the beauty this area has to offer. Thank you for your business, Kim & Staff

"last night in Oregon. Got Gorged on the Gorge!"

3
17/10/2016

A nice hotel, under the BW logo, but was very disappointed with the $185.00 for one night, times 2 rooms - $370.00. The condo we stayed at in Depoe Bay cost less than $150/night for the 4 of us on the ocean. This was located near the airport with all kinds of traffic. I've been a BW member for over a decade, but did not think this place warranted a price almost double of what we always spend in more luxurious hotels, Holiday Inn, Marriott, Hilton. I just felt being taken advantage of. No waterfront, no cozy village, but right in the city near a huge airport. That was my disappointment with BW. 'Just because you can, doesn't mean you have the right to'.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Sorry to hear about this experience at a Best Western. It you may be possible that you have the wrong hotel however. We are 12 miles away from the airport and in a small town. Since I don't know when you stayed, your room type, or number of people in each room my response regarding your rate would be that rates are driven by location, events, supply & demand and at this time of year our rates start around $119. Of course suites and extra guests will cost more and lodging tax will vary by city and county which no hotel has control over. Without knowing who you are I can only go by your comment about being "in the city near a huge airport" which again leads me to believe you have the wrong location since this city is so small that we don't even have our own post office and we have no airport noise or traffic issues being 12 miles away from Portland International Airport. It does sound like you enjoyed your stay but not happy with your rate or the noise and traffic of a bigger city. As a member of the Best Western brand I am sorry to hear you were unhappy with any of our hotels. We do appreciate your feedback and business and hope you will try our properties again. Thank you, Kim & Staff

"Easy to find - close to the gorge"

4
15/10/2016

Front desk was very friendly and helpful. The room was a good size and clean. Bed was comfy and there wasn't much noise. Front desk directed us to a great restaurant about a mile down the road (Bumpers?). Excellent food and service. View from the window was pretty industrial - but we didn't come there to look out the window. I would stay here again.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. We appreciate your business and your review. We are glad to hear you had a quiet and comfy sleep. The nearby restaurant you enjoyed was indeed Bumpers Grill & Bar. We agree the food and service is excellent. We have several other excellent choices we are happy to recommend in our area for your next stay too. So many things to explore in this area from great food to outlet shopping, art museums, and of course the quiet scenic beauty and hiking trails. We hope you will come stay with us again and we will be happy to help you plan your excursions and sight seeing adventures. Thank you, Kim & Staff

"Great stay!"

5
10/10/2016

Arrived late after 10, and the front desk staff was very courteous and helpful. Gave us directions to all amenities and we were on the 1st floor. Room was a great size. King bed and all room amenities was fabulous. Wish we could've stayed there longer to enjoy the pool, it looked so inviting. Breakfast area was clean, considering we almost missed the breakfast time. Still plenty to choose from.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We hope you can return and enjoy our "inviting" pool. Miguel takes great care of our pool, spa, and sauna and our guest's do enjoy them. We look forward to seeing you again, Kim & Staff

"Excelent service and staff"

5
10/10/2016

Had a great experience with my friends for a girls weekend. We planned a trip to McMenamins Edgewater but they did not have private facilities available and this was within walking distance. will definitely return.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. It sounds like your girls weekend turned out good and we are happy you let us be a part of it. Let us know if we can make your next stay even better! We look forward to your return, Kim & Staff

"So so"

2
08/10/2016

Room was musty. Bith wife and I got a headache. Good location if heading out to Columbia river gorge. Breakfast was basic and ok. Bed was extremely uncomfortable flip and flop couldn't sleep staff was very friendly well lit seems pretty well taken care of

"Good location to explore from"

4
03/10/2016

This hotel is in a good location and a convenient place to stay if you want to explore the Columbia River and Portland areas. It is close to the freeway, but not right next to it. We stayed two nights and enjoyed the breakfast in the morning. They even had gluten free options! The hotel also offers free Wi-Fi and parking. The rooms are clean and comfortable and the staff was friendly and helpful.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are glad to hear you enjoyed your stay and liked our gluten free options. This is a great location to go explore the Columbia River Gorge and Portland and we are glad you were able to do both. We hope to see you again, Kim & Staff

"Best Western Plus Cascade Inn & Suites, Troutdale, OREGON"

5
02/10/2016

The hotel was very clean all around. Everything was in working condition in room and also clean. The staff was very professional and courteous. We really enjoyed our stay. We would definitely stay here again.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and letting us know about your stay. We appreciate the opinions of our guests and use them to make improvements. We hope to see you again soon, Kim & Staff

"Troutdale Best Western"

5
27/09/2016

Convenient to downtown and McMinnemans property. Uber is available for cheap transportation. We stayed in a King suite and it was very spacious.Great breakfast and friendly staff. Clean hotel. The falls are about 20 minutes away.

"Good Hotel in Columbia River Area"

4
24/09/2016

This hotel seems to be recently renovated - new carpet and drapes possibly. We went out on our first day and when we returned at 2:30 our room still wasn't cleaned. We asked the housekeeper working on another room in our hall to please do our room next which she did - much appreciated. Staff was nice. Breakfast was fairly standard. Hotel was conveniently located with plenty of parking. Good choice for a hotel in this area.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your business and letting us know about your stay. We value your opinion and hope to see you again soon. Kim & Staff

"Great Beds !!"

5
21/09/2016

Spent one night an it was very good stay. Bed was sooo comfortable. We arrived at 5 pm an the receptionist was setting up hot " free" crockpot of soup an fresh hot cookies. It was perfect after a long drive. There is a Dairy Queen restaurant in the same parking lot. Refrigerator an microwave in room was convenient. Laundry was available also.

"Excellent BW Experience"

5
19/09/2016

A clean and comfortable BW in Troutdale. Within 15 mins drive to PDX and 25 to downtown Portland. Very friendly and fast check-in process. In the online booking, requested a room away from vending/elevators and they honoured this request. Plenty of work and living space in the king room assigned. Faced a quiet parking lot. HVAC was efficient as well. Would stay here again.

"Above and beyond"

5
18/09/2016

I booked a room here to attend my nieces wedding in the gorge. When my grandson and daughter let me know that they were coming I offered to have them stay in my room. Suddenly needing two beds I went down to the desk after checking in. Not only did they work to get me switched on a very busy weekend, they helped me move to my new room. Seth, behind the desk not only worked hard in locating a room, he helped me load in my new room. I spend a fair amount of time on the road but this was the best customer service I have experienced. This young man is a real asset but I must say while I don't know all the names, the entire staff was top shelf in my book. Highly recommend this hotel for s Columbia Gorge adventure!!!!!

"An Exceptional - Neat As A Pin - Best Western Hotel"

5
17/09/2016

We really enjoyed our stay here. The staff were fantastic and assisted with all our queries regarding the local area. They were very helpful of where and what to see. Our room was quite large, noticeably clean and the beds were very comfortable. I must compliment the breakfast attendant as she went out of her way to assist with gluten free products for my wife. We will certainly be back again to stay here. Close to the hotel is Troutdale a quaint little place both my wife and I enjoyed looking around. Also Troutdale is the gateway to the Historic Columbia River Highway which is a must visit to anybody who stays here.

"Just an average 2.5 star property."

3
14/09/2016

I'm a tough reviewer, but I think I'm fair. I don't slam a property because I got my shorts in a wad over some small thing. Finding a nice place in the Gresham area is not easy. I think this BW+ is probably as nice, if not nicer than anything else around. The property has good parking for the size of the hotel. This seems to be a hot spot for construction types as evidenced by the utility trucks in the lot. That's not good or bad, it just is. I like construction types, they work hard thus are usually kicking back and quiet when they end their day. Whoever said this place is nice, fresh, and new was off base. It is reasonably clean but has a very musty odor when you first enter. To be honest, unless a property makes it a priority, moldy/musty tends to be normal in the Pacific Northwest. The colors and artwork are not very modern. It looks to be 15 years out from a remodel. I was in the Business Suite. It was a large room but if you advertise suite, I expect a full size refrigerator and some sort of cooking ability other than a .75 cu ft microwave. The bed and I didn't get along, but I like a very firm bed. The room was clean each day when I returned so the housekeeping staff is on their game. This can make or break a hotel in my opinion. I suppose the breakfast offering was average for a 2.5 or 2 star property. I chose not to eat any of it as it was mostly carbohydrates. Friendly enough staff. The checkin process took longer than I preferred. All in all, an OK place.

"Very Clean and Quiet"

5
13/09/2016

Good location off of the highway. Very quiet area of town. Comfortable beds and clean. The breakfast was very good and plenty of choices. Employees are very friendly and helpful. I would recommend this hotel.

"nice fresh and new"

5
13/09/2016

a very nice hotel clean and quiet décor was clean so was room beds where comfortable I would stay again. the hotel is newer and parking is great nice place !! right off xpressway near restaurant and the staff was very nice I would stay again if in the area

"Spacious Room and Tiny Bath"

4
12/09/2016

Overall, we were pleased with the hotel. The room was well appointed and spacious except for the bathroom which was minuscule - no other description for it. Staff was friendly and helpful and breakfast had good selection. Location is good as it is close to the Interstate and has a number of restaurants within a five minute drive.

"Lovely location"

5
11/09/2016

Easy to find. Loved it. The room was clean, the staff friendly. The food was really good. The location was perfect, I had a wedding to attend less than 5 minutes away. Many of our friends stayed there too.

"Spacious and clean"

5
09/09/2016

This Best Western Plus is a great landing place on the est side of Portland, Oregon. Our room was on the third floor and was very quiet. What struck us most was how big the room was - a sleeping area plus a living area. Everything was clean and in order. The people were excellent too - even the breakfast cook came out to ask how my bisquits and gravy were (excellent if you want to know). The only negative - why do motels only have one comfortable chair to lounge in? When we stay, one of us always has to sit in the desk chair. We would stay here again.

"Excellent Place to stay"

5
29/08/2016

We always choose this Hotel, great place, good central location, excellent staff. Definitely recommend this place. We go down to Oregon usually once a month and always book in advance as they get to fill up fast.

"Expensive"

5
22/08/2016

Comfortable bed.. But way too expensive for the amenities in the room. For 2 people.. this room should have had a hot tub.. paying over $200 was way too expensive. The breakfast was outstanding.. Delicious!

"The Columbia Gorge"

4
17/08/2016

This was a first time visit to the Columbia Gorge area, our location was very well centered for our purpose. We had a very good variety of museums and historical points of interest. The only downside in our two day visit was our poor choices for restaurants.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. I'm sorry to hear you didn't find any restaurants you liked. We have many great choices from 1/2 mile to 3 miles from our location. The next time you are in our area stop by the front desk. We would love to share information with you on some of the best choices in our area. Thank you again for staying with us and we hope to see you again. Kim & Staff

"Good place to stay"

4
15/08/2016

Stayed here for a wedding being held at nearby Mcmenamin Edgefield resort. Room was clean and well appointed with fridge, microwave and in-room coffee (although we brought our own personal keurig brewer). Morning breakfast adequate. Friendly staff. Note - even numbered rooms on the front side away from the freeway. Ours was 220 and didn't have any problems with traffic noise at night.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay and the wedding at the nearby and so popular Edgefield wedding and concert venue. It is a great place to attend an event for sure. You are correct about the noise. We don't get much traffic noise from the freeway. We are located close enough to the freeway to make it easy to get on and off but far enough to escape the noise that freeways can sometimes create. Thank you again for your business and we hope to see you again. Kim & Staff

"Convenient, all-amenities, super service"

5
14/08/2016

Large suite, ample full coped breakfast, 24-hour strong coffee, right off I-84, in-door pool, jacuzzi, steam room, gym. As a business traveler, this is one of the best venues that I have been in in years. What a pleasant surprize! We will definitely be back!

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are so happy you enjoyed your stay and we look forward to your return. If there is anything we can do to make your next stay even better please let us know. Thank you for your business, Kim & Staff

"Wonderful staff & awesome hotel"

5
12/08/2016

I enjoyed my visit very much. This is one of the cleanest hotels that I have stayed in. The suite was huge and the bed was extremely comfortable. The staff was very friendly and helpful! Also, the breakfast bar was very nice - lots of great choices to pick from. I always enjoy my stay with Best Western hotels & resorts.

"I've had better"

3
05/08/2016

This hotel is acceptable for a Best Western; however, for the Portland area it could be better. The price was high given its distance from the airport. Not much more I can say about this hotel. A not so satisfied guest.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. Sorry to hear your stay was just acceptable. True we are not in Portland or an airport hotel. Our area attractions are more for the traveler seeking the scenic beauty of the Columbia River Gorge or maybe attending a wedding or concert at the popular venue so close to us. Our rates do fluctuate based on the season like most hotels do. Summer is our high season which helps to carry us through our lower demand and lower prices in the winter. We appreciate you staying with us and value your opinion. Thank you Kim & Staff

"EXCELLENT Staff! Good location to Gorge."

5
03/08/2016

We stayed here for 2 nights while touring the Columbia Gorge region. When we checked in, the female front desk clerk did an AMAZING job of showing up on 3 different maps how to get from the hotel to best views & waterfalls. Saved us hours of researching. Staff made great recommendation for delivery pizza that was spot-on & appreciated after a long day of driving. Breakfast was very good, with the best waffles of our 2 week trip. Stayed in King Bed suite and very impressed with the room...which was larger than several Hilton properties we had stayed in. Easy on and off the expressways. Would recommend for either couples or families.

"Excellent place to stay!"

5
01/08/2016

The personnel who checked us in were top notch! Made us feel very welcomed..... The rooms were clean and attractive. The pool area was great and our grand kids had a lot of fun using it! We travel a lot and have stayed in other motels in the area, but from now on, anytime we pass through the Portland area and need a room...this motel would be my number one choice!

"Decent Place to Stay outside of Portland"

3
28/07/2016

Hotel was decent, room was clean, and free had hot breakfast in the morning. The location is easy to get to, and a good spot for jumping off to the various areas around Portland. Not much night activity in this area, but a good place to stay for a family vacation, where dining and nightlife are not as important.

"Great Place For Business Travel"

5
19/07/2016

Clean, quiet, nice breakfast options, close to the Portland Airport, and the WiFi worked great. It's perfect for a business trip. It might be great for vacations too, I was just focused on an in and out business trip where I needed to get some work done the night I was there.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We appreciate your business and by letting us know about your stay we are able to make improvements if needed. We hope to see you again and maybe for a relaxing trip the next time! :) Kim & Staff

"A good solid choice in this price range"

4
06/07/2016

The staff at the front desk was very helpful. The room was clean and I didn't hear any noise. My kids loved the pool and hot tub. Breakfast was better than most free breakfasts - the food was fresh, the bacon crispy, and the eggs seemed fresh as well. A good solid choice for a quick night stay on the way to the Columbia River Gorge.

"Family Get-together"

5
05/07/2016

Family members stayed at this hotel while attending a wedding. We were very pleased that other family members could join us at the hotel for breakfast at a very nominal fee $5.00 per person. The staff was very friendly and supportive.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
It was wonderful having you and your family here. We love being a part of a happy get together. We appreciate you business and hope to see you again. Kim & Staff

"Nice staff"

4
01/07/2016

We just needed a room close to the venue we were attending. This BW was within walking distance. The room was clean and roomy. The staff was very friendly and accommodating. We even got an upgrade without asking. Very nice.

"Good deal for the money"

5
27/06/2016

Beds were fairly comfortable (I'm fussy) staff was friendly, breakfast bar in the morning was good, pool and exercise room were sufficient. Overall a nice experience and we stayed for 5 nights. I would recommend this place and would likely stay there again if I were to visit the area. Also close enough to Portland to get downtown within a half an hour.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and we would love to have you stay with us again the next time you are in our area. We appreciate your business and value your opinion. Thank you for taking the time to let us know about your stay. Kim & Staff

"Grandchild's high school graduation in area"

5
22/06/2016

Our second stay at this inn and it didn't disappoint again. Nancy, at check-in, actually remembered us from our stay last fall. She was extremely friendly and helpful. The breakfast area is more spacious than most inns. We really enjoyed our 5 days/nights in Troutdale/Gresham area.

"Pleasant stay"

5
20/06/2016

Had to stay on business and was able to relax with ease. Hot coffee at all times in the lobby, and very polite staff. Not much of a sound sleeper, and although the room was perfect, still had trouble being able to get comfortable- truly no fault of this facility. If you are a relaxed traveler, you will find the rooms to be very accommodating. Didn't get a chance to try the pool, but the breakfast was well stocked for any level of dietary needs. Rooms were in a budget mid-area, but I feel the facility supported the cost.

"Good sleep at a good price"

5
20/06/2016

Not a hipster in sight. No brew pubs within walking distance. Why on earth should you stay here?!? We were in town to do some hiking in the Columbia River Gorge and wanted to have a short drive each day. Location was perfect -- far enough from the interstate to be quiet, close enough for quick access. Room was spacious, QUIET and comfortable. WiFi worked great and lots of plugs to charge our ever-growing collection of electronics. Room also had a fridge and microwave. Breakfast was more than cold carbs . . . . bacon, biscuits and gravy, et al. Needed to hike to burn off those calories! Staff were friendly and helpful.

"Great Hotel, Enjoyable Stay"

5
11/06/2016

Very close to the main highway and perfect for visiting the gorge. Free parking and very nice free breakfast. They bake chocolate chip cookies nightly and have a coffee station in the lobby. Beds were comfortable, quiet room not overly large but perfect for the two of us. The staff was helpful and polite and always greated us with a smile. Free wifi worked very well. We would definitely stay here again when in the area. We used the hot tub several time, really fantastic after a long day or walking or hiking.

"Nancy (and Miguel) Went Above and Beyond!"

5
08/06/2016

I recently stayed one night, and when I was ready to check out the next morning, my car wouldn't start. Nancy, at the front desk, was so incredibly helpful. She brought out a portable battery charger for me to try, and then phoned Miguel (facilities?) to help me with it. Miguel made several attempts, but my battery was so drained I had to call AAA. Nancy warmly invited me to spend the time waiting in the lobby, with plenty of coffee at my disposal. Both she and Miguel were warm, courteous, and very professional. (She had also greeted me upon my check-in the afternoon before, and again, was so pleasant and helpful. And, on top of the great service, my room was very nicely appointed, clean, and very comfortable.) Thank you Nancy and Miguel!

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
We were so sorry you had car problems when you stayed with us and it was our pleasure to (try) help you. Thank you for taking time to write a survey and we really appreciate you mentioning Nancy & Miguel. They are wonderful assets to our hotel family. Thank you for staying with us and we hope to see you again. Kim & Staff

"Nice hotel with a couple of glaring issues"

3
04/06/2016

When walking into the hotel, the clerk was seated and reading a book. As I approached he continued reading and even when I stood there at the counter, he remained seated. His voice was very soft and I had to ask him to repeat himself three times. There was no apparent sense of urgency or desire to serve the customer. The larger issue was in the room. They store the towels on an open shelf immediately next and level with the toilet. Maybe 10 inches between. Guys.... think about it.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for letting us know about your experience with our hotel. We will use your feedback to make improvements and continue staff training. We value your opinion and business and hope you will give us another opportunity to serve you. Thank you again, Kim & Staff

"nice hotel for price"

3
02/06/2016

this is a comfortable hotel for the price, good breakfast, nice indoor pool with jacuzzi and sauna- a plus! they were nice enough to give us a "breakfast on the go" as we had to leave before breakfast was served at 6am to get to a half marathon race 45 miles away.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are always happy to give our early birds a breakfast to go bag. We are also glad you enjoyed the hotel and hope you were well rested and had a great race. We hope to see you again, Kim & Staff

"Better than expected"

4
31/05/2016

In Troutdale for a wedding. Stayed at Holiday Inn when came up for site visit. Next to truck stop, so noisy at night. This hotel much much better. Friendly staff, decent breakfast and comfortable beds.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad to hear you enjoyed our staff and hotel and hope you will stay with us again the next time you are in our area. Thank you for the review, Kim & Staff

"Comfortable,clean & quiet"

4
30/05/2016

Great place to stay. Hotel was very clean and comfortable. Breakfast was very good. Centrally located. Close to the falls and the zoo. Twenty minute drive to Portland and the local falls. Would stay here again in the future.

"Excellent Place to Stay at"

5
30/05/2016

We go down to Oregon a few times a year. We always look to stay at the same location because we really enjoy staying there. We know the staffing is very friendly, and pleasant. The rooms are great and we always get an upgrade if upgrade rooms are available without us having to ask. Great place and location, excellent breakfast, the pool in nice and yes..... the warm cookies in the evening.

"Best place in the area"

4
30/05/2016

We have stayed at this location numerous times the last few years. We have stayed at a couple of other Best Western locations when we first started going down to Oregon because we did not know the area. The only way we will stay at other locations if the fact/reason that Cascade Inn is fully booked. We try to book in advance a few months at a time now, just to make sure they have availability. We always enjoy the stays, the staffing is excellent and very friendly, especially Nancy. She always interacts with the guests and ask how is the stay and if there is anything we need. Very pleasant staffing, great rooms, breakfast has many choice. The boys enjoy the swimming pool too, oh... and let's not forget the warm cookies in the evening. Great place and always looking forward in staying there.

"Best hotel near Rooster Rock"

4
12/05/2016

This is the best quality hotel nearest to Rooster Rock State Park. I will be back again soon. Great assortment of breakfast items, but gluten free toast would be nice. I enjoyed the fresh fruit that included bananas, oranges, and apples. Internet was fast and did not experience any slowness or access issues. Fresh coffee always available in lobby and receptionist check-in was great. Check-out was promised an electronic email receipt but did not receive one. Recommend picking up a paper receipt before you leave.

"Good value; close to Edgefield"

3
10/05/2016

Every year we attend a workshop at McMennamins Edgefield resort which is 1/2 mile away. We prefer this hotel because it is basic, quiet, easy access with a satisfactory breakfast. Rooms are standard, staff is nice. Works for us. We'll be back.

"Great Hotel"

5
02/05/2016

This hotel is a little out of the way, but is a great value (for what we paid). Rooms are redone, breakfast area is small but is a great continental breakfast. A few more choices than the usual breakfast. Pool area is great with a heat sauna. Staff is very helpful. Would stay again.

"Great location to visit Columbia Gorge"

5
01/05/2016

We enjoyed our 2 nights stayed at this location. As a platinum member, we got upgrade to a king suite. It is very nice and comfortable. The breakfast is adequate, the location is perfect, not far from Portland and convenient to visit Columbia Gorge.

"Standard BW - Not a BW PLUS"

3
28/04/2016

Typical BW standard hotel. No where near a BW Plus. Lobby is old & a bit outdated. Rooms also a bit outdated in the style. We booked a 1 Queen bed, but the size is really a Double, which was fine, but let's call it what it is. Bathroom was so small that I couldn't even put my toiletry bag down in there. Bathroom was old as well. The only "plus" piece about it was the room had USA made products (Shampoo, conditioner, soap, etc..). They were very nice. Room was clean. Basically a Old hotel that needs updating. People who worked there were very nice & helpful about the things to do in the area.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are sorry you thought the hotel was old and/or outdated. In December we painted all of our rooms and have also recently added all new lighting and new granit bathroom vanities. You did stay in a room with one queen size bed which is the smallest of our rooms and the bathroom is smaller in those four rooms. I assure you the mattress was a queen size. We do not have any doubles in our building at all. Queen size is our smallest and I myself am used to a king size bed so queens seem small to me as well. Again, thank you for the review, your opinion is important to us and we will use all of our guest's input when planning future updates. Kim & Staff

"My all time favorite hotel."

5
28/04/2016

We have been staying here for 20 years and it just gets better with every visit. It's only about 8 minutes drive to Portland where we have business meetings to attend from the hotel. This hotel works for business or family trips. It's a friendly, calm atmosphere with great service. I want to buy the mattress they have there for my home because it is so comfortable. Easy access to freeway.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for being a loyal customer. We love to see familiar faces. We appreciate your business so much and value your opinion. Thank you for taking the time to write your review. The mattress is a Sealy Posturepedic and we are glad you enjoy sleeping on it. We look forward to your return, Kim & Staff

"Nightmare"

1
25/04/2016

We had trash on the floor of our hotel room when we checked in. The maid walked in as my children were getting dressed. My daughter got hit in the face with a football when she was swimming. There were about 20 kids in the pool unsupervised in the pool. I told the front desk - they did nothing. At breakfast there were ants on the muffins that my son was going to eat for breakfast.When we checked out the front desk said she was going to give us a discount. but she added $75.00 twice to my account and then refunded it the $75.00 twice and said that was the discount. I told her no it was the same price at the beginning. It took her FOREVER to realize that. Now I have all these extra charges on my card.

"Great Place to Stay"

5
24/04/2016

This Best Western Hotel in Troutdale, Oregon is a fantastic place to stay. The staff is very considerate, helpful and friendly which makes it so nice to stay there. The breakfast is always good with quite a few items to choose from. The rooms are always clean and everything in them works fine.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your review and your business. We are glad you enjoyed our hotel and look forward to seeing you again. Let us know if there is anything we can do to make your next stay with us even better! Kim & Staff

"Very nice"

5
21/04/2016

We stayed here while visiting friends and so didn't get to use the pool. The whole facility is very clean and well maintained. The breakfast was really one of the best breakfast bars I have seen. Everything was fresh and clean. Great selection, the attendant was very good. We will be back!

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you so much for your business and review. We are sorry you missed out on our pool. It is well maintained and warm. Next time you stay with us make sure to try it out we think you will enjoy it as well as the spa pool and sauna. We are delighted to hear you enjoyed the breakfast and your stay overall and we look forward to your return. Thank you again, Kim & Staff

"Great stay...in every way!"

4
19/04/2016

The Best Western in Troutdale, Oregon was one of the "best" Best Western's I have stayed at. The room was clean, the staff was helpful and friendly, and the breakfast was excellent. We will be back and look forward to our next stay there.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
We are so glad you enjoyed your stay and thank you for letting us know about it. We value your opinion and truly appreciate your business. We look forward to your return, Kim & Staff

"Great hotel close to the Columbia River Gorge"

4
12/04/2016

Used this hotel while I did the Gorge 50 K ultra marathon. Great facility with pool and jacuzzi to cure the muscles after the race. Conveniently located close to shops, and very short drive to Troutdale with its nice little restaurants and cafes. Would recommend this hotel to everyone who is planning future 50K Gorge ultras

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Wow a 50 K! We are so glad you were able to relax your muscles in our pool, spa pool, and sauna after the race. We hope you had a great race and we are thrilled to hear you enjoyed your stay. We appreciate your business and opinion. Thank you for letting us know about your stay. We hope to see you again, Kim & Staff

"Nice, Newer Hotel"

4
05/04/2016

This hotel is newer, well maintained grounds and rooms. Lobby is bright, with plenty of seating for breakfast. the location is a little remote, not too much to pick from as far as restaurants in the immediate area. Staff can be hit and miss, some are a little persnickety, while others are very friendly and professional. Breakfast choices are plenty.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We value your opionion and use our guest's input to help us improve. We are glad to hear you enjoyed your stay and hope we see you again. Thank you again, Kim & Staff

"Definitely Recommend This Hotel"

4
30/03/2016

This is the second time we have stayed here. We enjoy the indoor pool, the bed (and even the pillows) are very comfortable, and the breakfast is great. It is close to some very beautiful waterfalls and the Columbia River Gorge.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
We are happy you decided to stay with us again and so glad you again enjoyed your stay. We appreciate your business and value your opinion. If there is anything we can do to make your next stay even better please let us know. Thank you, Kim & Staff

"Plus What?"

3
29/03/2016

When I travel for family matters, I typically stay in a hotel of the category similar to Best Western. The bed was comfortable, the room clean, and the curtains sufficiently opaque to block out the street light outside the window. Like many hotels, the Best Western aspires to be environmentally friendly by encouraging you to reuse towels and sheets. But they fall short by providing a refrigerator that sits empty and consumes many kilowatt hours. The room is a decent size, having a desk area and an upholstered chair and ottoman. The bathroom, however, is small by comparison. The granite counter top extends past the sink and is located so close to the toilet that it is easy to bang your shoulder or head on the granite while using the toilet. See photo. The breakfast is the typical fare of preformed omelettes, biscuits and gravy, cereal, yogurt, and make-it-yourself waffles. The coffee is some of the worst I've had. Regardless of whether labeled bold, traditional, or normal, it all is weak and bland. I never could figure out what the Plus referred to. Perhaps if I had stayed in the hotel before it got the Plus designation, I might be able to point out those features. There is nothing to distinguish above other hotels in this class.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your review. We value your business and opinion. We do try to be environmentally friendly while providing the amenities most often requested by our guests. It sounds like you would prefer a bigger bathroom. Some of our room types and locations do have larger bathrooms. Let us know your preferences when reserving with any Best Western and we will happlily try to fullfill your requests. Best Western now has 7 distinctive types of hotels. There is literally something for everyone. This link will show you the hotels now available and their differences. http://www.bestwestern.com/reservations/hotel-types/ If you have any questions please call us at 1-800-528-1234. Thank you again for your review and we hope to see you again soon, Kim & Staff

"Good place for stay overnight when passing through"

4
29/03/2016

Great big rooms (we were with 2 adults and 3 kids), nice indoor swimming pool for the kids to jump into after a long day on the road, nice hot breakfast and good service. Location is a little of the track (we were travelling the I5) but the price reflects that.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
We are so happy to hear you found our family suites roomy and enjoyed our heated pool. We are also happy you were able to feed everyone breakfast without having to leave the building. We are glad you decided to take the I-84 exit off I-5 to find us. It sounds like the 15 minute detour was worth it to you and we hope you come stay with us again. Thank you for taking the time to write a review. We value your business and opinion. Kim & Staff

"Great place to stay"

5
28/03/2016

This Best Western is a great place to stay. The hotel is clean and the excercise room and pool are nicely kept up. The breakfast is nicely appointed and maintained throughout the entire morning. I would recommend it!

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your business. We are happy you decided to stay with us and take the time to write a reveiw about your stay. We value your opinion and appreciate your recommendation. We hope to see you again soon, Kim & Staff

"Top of the line"

5
23/03/2016

This place impressed me from all aspects ... the bed and pillows were great... breakfast hot fresh and well supplied.. Coffee was great.. When traveling north again i will be sure and book here again..

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us a writing a review. Your opinion is important to us! We look forward to your return. Please let us know if we can do anything to make your next stay even better. Thank you, Kim & Staff

"Not as pictured; very mixed customer service"

3
21/03/2016

We should have stayed at Edgefield. My coworker and I booked 2 rooms here. We usually have good experience with Best Western. The hotel looks good upon arrival. The evening desk person was surly and unhelpful - both of us (and the person behind us) felt the young man was rude. He refused to verify the price of our rooms that were booked through Expedia. The rooms were adequate but neither spacious or much upgraded. The view from my room was awful -- industrial trucks coming & going. Our compliments go to the breakfast bar staff - they were helpful in every way.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for writing a review. I'm sorry to hear you felt you were not given good service at check in. We value your business and opinion and will use this information for continued training. Unfortunately it is true that we are unable to verify your rate when booked through Expedia. You actually paid Expedia who then pays us so we don't know what Expedia charged you. This is often the case when booking through a 3rd party site. I'm sure they would be happy to provide you a receipt if they have not done so yet. We are happy you enjoyed breakfast and hope you were also able to enjoy the fresh baked cookies, heated pool, spa pool, and sauna. Thank you for staying with us, Kim & Staff

"Perfect"

5
20/03/2016

Perfect location if you are going to edgefield. I loved the room, staff, food everthing. So happy that I picked this place not knowing the area at all. Easy access to the highway exit and to Edgefield.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are happy you enjoyed your stay and found us convenient to the attractions you were here to see. We hope to see you again! Kim & Staff

"Nice place."

5
13/03/2016

Staff were excellent. Stayed in a clean spacious first floor room, big king size mattress, blankets and pillows that were very comfortable. Really liked the place, not far off the main highway. They had a good breakfast, tasted like basic microwave rewarmed food, sausage gravy and biscuits, sausage links, cheese omelets, make your own waffles, fruit, cereals and all the other stuff,coffee and drinks enough to fill your belly. Nice pool and hot tube. The only problem is that it's all by itself with not really anything around except a warehouse in the back and a few very small stores across the street. Have to drive to get something to eat unless you just have pizza delivered. I thought with the location of the place and no views of anything they should have cheaper room rates.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and taking time to write a review. We do only have a couple choices with in walking distance for restaurants but within 3 miles we have almost 100 choices. We are happy to help with directions 24/7 as well as provide menus for local deliveries of sandwiches, pastas, and of course pizza. We appreciate your business and value your opinion and hope to see you again. Kim & Staff

"Superb Customer Service"

5
12/03/2016

The hotel was nice, but what really set it apart was the customer service during the graveyard shift. After check in , I laid down for a planned one hour nap, but overslept and woke up at 1am felling hungry. I went to the front desk, the attendant called a taxi dispatch, but they never answered or called back, so then she helped me call delivery restaurants, none delivered that late, so then she gave me part of her lunch and wouldn't accept any money, this was very kind

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your kind review. Teresa was very happy to share her lunch with you. We appreciate your business and look forward to seeing you again. Kim & Staff

"Staff Very Attentive - Too Much So For Me"

4
04/03/2016

I work at night and sleep during the day. Made sure to let the front desk know at check-in. They were very accomodating, putting me on top floor near the end of hall for a quieter stay. Also they left a note for housekeeping letting me know that I was a day sleeper. That didn't stop housekeeping from calling my room, waking me up to ask if they could clean. The second morning, same thing. This time I didn't answer. Next morning, as soon as I walked into the lobby, I had the front desk run out to ask me if I needed my room cleaned. As much as I appreciated their devotion to making sure my needs were met, that's why I communicate at checkin. Annoyed at being woken two days in a row. I will continue to voice my concerns on not having accessible power outlets to charge my devices unless I unplug lamps or alarm clocks. My bedside lamps also didn't work unless I turned on the entry light. That meant getting up and walking across room to turn out the entry light when I was ready to sleep. Even with these few annoyances, I really like this hotel. It's not on a main arterial so it is quiet, always has available parking, coffee in lobby is always hot, cookies baked and offers a soup in the lobby several evenings a week for a light evening supper. It is also far enough out of Portland to offer a more reasonable room rate yet is close enough to make it convenient.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are so sorry housekeeping woke you up and we promise the next time you stay with us we will not bother you. As for the outlets....agreed. We actully received our new lighting shipment this week. Each of the lamps have additonal outlets built into them and we are also changing the outlet in each room that is operated by the light switch. It will take a few weeks to get through all the rooms but great improvements are on the way! Thank you again for your business and review. We value both very much. Kim & Staff

"Awesome Hotel at affordable price"

5
02/03/2016

Excellent hotel, friendly employees day and night. Very clean room, comfy bed, quiet place. Breakfast was very nice, they offer "real" eggs in different forms, cottage cheese, greek style yogurt, soy milk, different fruits besides waffles and other goodies. My wife and I really felt at home! Thanks BW Plus at Troutdale, OR. We will definitely come back. Elena & Fernando

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and taking time to write a review. We are so glad to hear you enjoyed your stay and we looke forward to your return. Kim & Staff

"Went for a trip on a long weekend"

4
25/02/2016

Place is very accessible it is near a gas station, near Walmart and 20 minutes from downtown. Ample parking space we didn't have any problems even when we got it late. They serve free breakfast in the morning, they have a waffle maker, which i like. A little backgrounder, we went on a comiccon weekend, lots of people checked in, and they were quick to refill everything (muffin, yogurt, bread, juices, milk) Only knock is one of the wall socket didn't have power. No locker for valuables.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your review and your business. We value your opinion and appreciate you taking the time to let us know about your stay. We are glad you enjoyed breakfast and found our location conveinent to your needs. There is one electrical outlet in each room that is operated by the wall switch. It does cause confusion so we are in the process of changing the outlets. Also we do have free safe deposit boxes available. The next time you are with us please check with the front desk to secure one. Again, thank you for taking the time to write your review and we hope to see you again. Kim & Staff

"Good value, comfortable stay"

4
23/02/2016

We spent four nights in this hotel. The room was spacious and comfortable, with a refrigerator and microwave. Coffee in the lobby, and cookies, pretty much all the time. We were on the third floor near the vending machines, but were not bothered by any noise. Staff was very friendly and accommodating. Exercise room had a variety of equipment including stationary bike, treadmill, and elliptical machine. Decent wifi.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. It sounds like you were able to use most of our amenities and enjoyed them too. We really appreicate knowing about our guest's stays. Your opinion helps us to know what we can improve on and what our guests enjoy most. We hope to see you again! Thank you, Kim & Staff

"Great Hotel Staff"

5
21/02/2016

The staff are terrific at this BW. Genuine smiles and willingness to anticipate your needs(booked 2 rooms for same night in two separate reservations and arrived to find they gave us adjoining rooms). Not a clueless staff. Very clean BW and great energy of staff.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your business and your kind review. We try to look at each reservation daily to see if there is anything we can do in advance to make your stay everything you want it to be. I'm so pleased we were able to do this for you and we hope to see you again in the future. Thanks again, Kim & Staff

"Best Wester Plus is a Plus"

5
18/02/2016

The staff always had a friendly, genuine smile and always assisted us with any needs that we had. Whether it was assisting us with our luggage, supplying us with additional towels, allowing us to use the laundry facilities after hours. We truly enjoyed our stay here. We give this hotel an A+!

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are so glad you enjoyed your stay. If there is anything we can do to make your next stay even better please let us know. Thank you again, we value your opinion. Kim & Staff

"Very Happy"

4
17/02/2016

If your staying in the Portland area this hotel is very nice. Staff is very friendly and the Room was very comfortable. The breakfast was so so and my only disappointment. I have had better breakfast but I have also had worse.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for the review and for your business. We are glad you enjoyed your stay and took the time to write a review. We are continuing to update our breakfast bar with some new options such as soy milk, gluten free products, and greek yogurt for example. Of course we will still have the ever popular fresh baked waffles, biscuits & gravy, sausage & eggs etc... along with the new healthier options. Thank you again and we hope to see you again soon. Kim & Staff

"Excellent nights stay"

5
04/02/2016

At this hotel the staff all were very helpful, particularly the desk staff. They helped us find a late dinner as we arrived after 10:00 pm at the hotel. The beds were very comfortable, and the next morning the free breakfast was very good. Also, the breakfast staff were very diligent about keeping the food service supplied and neat. Access to the hotel from the I-84 highway was easy.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. We are glad to hear you enjoyed your stay and the easy access to I-84. We hope to see you again in the future. Thank you for the review. Safe travels, Kim & Staff

"Excellent value, great place to stay, super quiet, great restaurant referral from friendly helpful staff."

5
03/02/2016

This was much nicer and more up to date than I was expecting; very pleasantly surprised. Very clean, pleasant, up to date room, lobby, hallways. We didn't use the pool/hot tub/etc, so cannot comment on that. Also did not eat breakfast, but did have several cups of excellent coffee - they had two different brews in addition to the decaf, which was really nice. Would wholeheartedly recommend this hotel, and will definitely choose this one for any future stays in Troutdale.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you so much for staying with us and writing a review about your stay. We look forward to your return and hope you can try the pool area and breakfast the next time you stay with us. Kim & Staff

"Great Place"

5
26/01/2016

Great place to stay when in the Portland area. Great breakfast, room, sauna, workout facility and spa. The staff has always been extremely professional. The place is quiet at night, and I always sleep well while I am there. Not only do I stay while on business, but I stay while I am on personal travel since it is such a great value.

"Not again"

3
26/01/2016

Rooms were nice. Breakfast was very nice but we went for the spa tub, Sauna and indoor pool not one of those things were good. Pool, looked dirty sauna would not get hot and jets on spa pool were very weak.

"Great Property for the Price"

5
25/01/2016

Very happy with our choice to stay here... breakfast service was great, the remodel of this property really made a nice difference. Super convenient & easy to get to the airport without hearing any noise from it.

"Best Motel east of Portland"

5
15/01/2016

The suite was huge with a very comfortable bed, comfortable sofa, desk with real desk chair, refrigerator (not a mini-bar), microwave, nice size TV, nice bathroom. They offer a hot breakfast which was pretty good for a motel breakfast, but still was lacking in quality versus a restaurant. Always hot coffee 24/7 with real half-and-half. It was close to I-84 but very quiet.

"Very Nice and clean"

5
10/01/2016

The staff was super friendly, the room was clean. Great location for where we were visiting. Close to several restaurants. It was easily accessible to and from the freeway, easy to find! I would definitely slay there again.

"You asked for it"

3
06/01/2016

This is a fairly nice Hotel. The Maids could have been better about their cleaning tho. And could have left enough soaps, shampoos, etc. For the amount of people in the Party. Plus the Check-Out Time is too early. I feel that Check Out Time should be after 12:00. When I am on Vacation, I like to sleep in. Who doesn't? LOL! Also the breakfast could be a lot tastier. The eggs must not have been real eggs. They didn't have a decent taste. Not satisfactory, at all. Plus the food should be available till 11:00.

"Average "

3
23/12/2015

The hotel is in good condition and the grounds well lit. Arrival experience was very blah - no smiles like other places. The fitness area was nice and we did use it. Breakfast was good and plentiful. The room itself was clean and yet the bathroom was very small. Sure wish more space was invested there. Overall, middle of the road.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us. We value your business and opinion. I see you were in one of our smallest rooms and yes the bathroom is small. I am sorry to hear you were not wowed during your check in experience. We will use this information to improve our staff training. Thank you again for staying with us and taking time to write a review. Kim

"Mark Kautzman"

4
15/12/2015

Very nice staff. Actually cared about our stay. Breakfast was great and the hotel was clean. The staff their real go out of their way to make sure your stay is a positive one. The gal behind the counter came out and showed us the breakfast set up. We went out to dinner and brought back left overs but forgot silverware and she gave us plates, silver ware, and bowls. Hot tub was perfect. Not to much chlorine and the pool was spot less. Nice option having the towels at the pool so you don't have to steal the ones in your room.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your review. We appreciate you taking time to less us know about your stay. We also really appreciate your business and hope to see you again in the future. Have a wonderful new year. Kim & Staff

"Well run BW"

5
09/12/2015

We stayed there 3 nights while visiting friends in Troutdale. The staff were friendly and efficient. After I left I discovered I had forgot to clear out the closet, left 2 jackets and several shirts. I called and within a week I had a box of nicely folded and packaged clothes on my doorstep. Excellent service.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for staying with us and writing a review. We are happy to hear you enjoyed your stay and also glad to hear your shirts made their way back to you safe and sound. We hope to see you again in the future and wish you a safe and wonderful new year. Kim & Staff

"Excellent service and facilities for disabled"

5
01/12/2015

I am disabled and needed an ADA room. The room was more than adequate with plenty of space for my power wheelchair and included a large bathroom with a roll-in shower. They had a power lift for the hot tub and pool that worked great.

"Good value."

5
19/11/2015

Good value in the North East area around Portland. 15 min. to downtown. Hotel amenities and staff were excellent. Room was very good overall. Breakfast was very good and fresh. Lots of variety, something for everyone. Hotel and rooms were spotless and the reason was clear: the staff works tirelessly to keep it that way, even polishing the drinking fountain several times a day. Excellent attention to detail. The staff was very professional, friendly and responsive. They were also helpful in finding local restaurants for dinner-not walking distance, but close by car.

"November trip to LA"

5
16/11/2015

We stay at this hotel due to the great rooms, service and the year round ability to use the pool/spa. It's also has quick access to Hwy 84 and is only a short time to get to the airport. We'll be staying here again in a few weeks due to this convenience.

"Decent, clean, nice breakfast"

4
14/11/2015

Close to freeway, but not noisy. Couldn't use pool after 10 pm. Breakfast was better than average. Showed up late- around 9 pm and check in was a breeze. Close to several fast food restaurants and not too long of drive to nicer restaurants.

"Great Value and Location "

4
07/11/2015

$99 room, clean, quiet (top floor). Drive a couple miles, park for free, ride MAX into Portland for $5/day. Lots of restaurants and shopping nearby. Close to I-84. Quick and early check-in was nice. Will stay here again.

"Veteran's Appreciation at local high school"

4
07/11/2015

We have stayed here last three years for Reynolds High School Living History Day where veterans talk to students about military experiences. We are close to school and the amenities are very good. We like the friendly staff and clean rooms.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
It was wonderful seeing you again this year. What a wonderful service to our country and our local high school students. If there is anything we can do to improve your next stay please let us know. We look forward to seeing you again next year. Thank you again for your service. Kim & Staff

"Excellent, clean and handy"

4
30/10/2015

The location is handy; the hotel is clean and well-kept. The room was very quiet and comfortable. The bed was great. Breakfast was fine, with many hot choices. The front desk personnel were helpful. Would stay here again.

"Stay at Columbia River Gorge"

4
26/10/2015

Picked the hotel because it was close to the start of the Columbia River Gorge. Very good stay. Not really close to amenities( Restraunts, bars, etc.) but all are not too far away to drive. The best close place is Edgefield. A must see. Over all, what I expect from BW pus, and that is why we picked it.

gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review
Thank you for your business and writing a review. We are glad you found us conveinient to the sites you were here to see and hope to see you again at another time. Kim & Staff

"Best place to stay in East Portland"

5
22/10/2015

We have stayed at this hotel for several years, once every two months due to a meeting we have to attend in Portland. It is very clean, the staff is superb and on weeknights at 6:00 they have soup and cookies. When we have left something in our room they always have it for us when we return.

"Off Main Arterials So Nice And Quiet"

4
20/10/2015

Comfortable beds, newer carpet, nicely remodeled bathroom. Had microwave, mini fridge and coffee maker in room which was convenient. One thing hotels have to start doing is putting power outlets where it is convenient. I am tired of pulling out dressers, unplugging in room lamps and crawling under tables so that I can plug in my chargers.

"GREAT LOCATION, GREAT SERVICE"

5
20/10/2015

Where to begin? We stayed at this property based on Trip Advisor reviews from October 3-October 11, 2015, The experience could not have been better. We were interested in sight seeing along the Columbia Gorge and the location of the hotel could not have been better, The courtesy extended by the front desk was oustanding. We especially enjoyed the breakfast every morning. the coffee was hot and good, the buffet kept full and the food was very good. We looked forward to the cookies served every day when we got back to the hotel after a day of exploring. The hotel is also close to Edgefield and many nice restaurants. Thank you for a great stay!

"Excellent Experience"

5
19/10/2015

We are extremely picky about the quality of any hotel we stay at. We found this hotel to be extremely clean and well cared for. The staff were all very friendly. The breakfast bar was maintained throughout the entire breakfast service period. Although we didn't use either of them, both the pool and fitness appeared to be properly maintained as well. The hotel appeared to be at capacity but was very quiet throughout our stay.

"Multnomah falls is here"

4
18/10/2015

Just 20 minutes for Portland Airport (PDX) and Multinomah Falls recreation area. Close to Columbia River view. Easy to find side by side with The County Hall. Breakfast better than others but nothing special.

"Great Stay. Great Staff."

5
14/10/2015

My 15 year old daughter and I were doing some waterfall hiking an decided on BWPCI&S since it was close to the Colorado river hikes we were planning. Conveniently located in Troutdale, which was a cute little one main street city. Staff was friendly. Room was clean and cozy. Breakfast hit the spot. Loved the town of Gresham, which was a few miles away. Would recommend.

"Best staff in town"

5
14/10/2015

If you're looking for a safe and clean hotel this is it. The breakfast is the best part of the day. The staff is very friendly and go out of their way to help you.This hotel is right off the freeway and has easy access.

"Convenient to Columbia River Gorge and Airport"

4
01/10/2015

We chose this hotel because it was in a convenient location to tour the Columbia River Gorge and to go to the Portland International Airport. We found the hotel to be in a location convenient to restaurants too. Our room was quiet and spacious with updated furnishings and even a comfortable chair. The free Wifi was fast and worked well. The breakfast buffet offered a lot of options, including hot food and waffle makers.

"Good place to stay in Troutdale"

4
29/09/2015

We spent a night here before heading through the gorge to Hood River. The hotel was clean and comfortable. We thought Troutdale was a cute little town and a good place to stay if you want to get an early start driving the Historic Columbia River Highway.

"Excellent experience/service/location"

5
28/09/2015

We travel quite often to the Oregon state to visit friends and of course, always do some shoppings. We always look to stay at Best Western and we have stayed at other locations only if this one is fully booked. We really enjoy coming to this hotel. Staff is always great and helpful. Thanks Jeremy for upgrading our room without us asking. The room was really nice, amenities are great, especially the pool (the kids loved it!) The breakfast is always very good as it offers variety of item to please everyone. I always try to book in advance and now I have reservations already for end of October, November and December. Great place to stay when traveling in the area. Recommend it to all my friends and relatives.

"Noisy, Noisy, Noisy"

3
24/09/2015

The room was very noisy . . outside traffic, walls & doors paper thin, air conditionng unit was very loud when it turned on. I was in a double queen with sitting area but the bathroom was extremely small, could barely turn around in it. I would not recommend for a quiet, restful stay.

"good but a bit pricy"

4
23/09/2015

This hotel was ok. The room was very good, bright, roomy, with comfortable beds. Check in was ok. The breakfast was fair when compared to other hotel chains we had stayed at, especially for this price.