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Best Western Plus Vancouver Mall Dr. Hotel & Suites

9420 NE Vancouver Mall Drive, Vancouver, 98662-6172 Etats-Unis
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Contact the hotel
Contact the hotel
PHONE : (360) 256-0707
4.5 / 5
1160 Avis Tripadvisor
REVENIR_AU_DEBUT
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Hotel advantages

Activities

Swimming pool
Jacuzzi

Hotel services

Sauna
Washing machine on site
Indoor pool
Air conditioning in the hotel
Free Wifi
Free Parking
Complimentary breakfast
Fitness center
Elevator
24/7 reception
Buisness Plus equipment

Room services

Hair dryer
Refrigerators
Microwave
Iron and ironing board
Coffee maker
The strong points

Activities

Swimming pool
Jacuzzi

Hotel services

Sauna
Washing machine on site
Indoor pool
Air conditioning in the hotel
Free Wifi
Free Parking
Complimentary breakfast
Fitness center
Elevator
24/7 reception
Buisness Plus equipment

Room services

Hair dryer
Refrigerators
Microwave
Iron and ironing board
Coffee maker

Description

Enjoy shopping at Vancouver Mall, endless nearby dining, a close proximity to Portland International Airport and much more at this Vancouver, WA hotel. A friendly staff, premium amenities and quality service greet you as you enter the hotel, but the comfortable and well-appointed rooms will keep you coming back again and again. Each accommodation at this Vancouver, Washington hotel includes all the comforts and convenience of home, including Internet access, and TVs with cable. Mini-suites, whirlpool tub suites and two-room suites are also available upon request. Other amenities at this Best Western Vancouver Mall Drive include a complimentary hot full breakfast each morning, an indoor heated pool, spa, dry sauna, on-site fitness center and conference facilities available for up to 35 guests. The Best Western Plus Vancouver Mall Dr. Hotel & Suites is also perfect for weddings, receptions, reunions and meetings. Adjacent to the Vancouver Mall Shopping Center, this Vancouver, WA hotel offers easy access to nonstop shopping and dining. In addition the Best Western Plus Vancouver Mall Dr. Hotel & Suites is also nearby several other area attractions, including the Portland International Airport, downtown Portland, downtown Vancouver and more. Make your next Vancouver, Washington hotel stay the best yet, book a stay at the Best Western Plus Vancouver Mall Dr. Hotel & Suites today.

Activités

Customer reviews

4.5
based on 1160 guest reviews
Excellent
702
Very Good
262
Average
82
Poor
49
Terrible
65
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great Experience"
Pdx M, 12 Octobre 2024

The hotel is very nice and clean. Friendly front desk workers. Clean room and amazing jacuzzi tubs. Me and the wife had an amazing time. Even the continental breakfast was good. Definitely I would recommend this place to stay and its a reasonable price.

"Top place in Vancouver for family!"
Wanderer08281744015, 30 Septembre 2024

Found this place last minute for our family. Worth every penny! Great customer service! Very clean. The kids loved the breakfast. Gave great options you don't see at most places. Family loved the pool and hot tub area. I would recommend this place to anyone that's in the area!

"Love This Hotel!"
764celested, 28 Août 2024

I love this hotel. Great service, wonderful breakfast, and there is a pool, spa, and hot tub. The rooms are clean and my rooms have always been clean. They also usher free cookies at night and there's an expresso machine in the lobby. If you want, they have a little store in the lobby as well. The hoel is close to a freeway, which is an added bonus.

"Has all the things - near all the places!"
93CB, 26 Août 2024

Our soccer team came in to town, enjoying 10 rooms with 11 families! From easy check in with friendly staff, to an enjoyable pool/spa/hot tub to a delicious breakfast spread this hotel has everything for an enjoyable stay! Breakfast included quick grab & go like hard boiled eggs, yogurt, milk/juice & fruit to hot breakfast waffles, scrambled eggs, bacon & sausage. Along with hot cocoa and a full-service coffee machine! The pillows were like sleeping on clouds, the beds equally comfortable and the rooms spacious. We love that we could bring our dog with us as well! The 5 star review is hugely contributed to the front desk staff that was patient and friendly with our requests as a large group and excited to hear how our team did after each match. Another factor to the great review is the proximity to the freeways, shops & restaurants. About 15...20 minutes from Portland and 5 minutes from Target, everything you need is right there! We recommend getting Voodoo donuts & pizza from Champs in the Vancouver Mall area. We can't wait to come back again! And hope you enjoy your stay as much as we did!

"Larry sparks"
Melissa C, 08 Août 2024

The man at the front desk his name is Larry sparks gave the best customer service I have received anywhere in a very long time. He makes you feel welcome like it is your own house always friendly always willing to help and just goes above and beyond for people. We came back and stayed two weekends in a row and chose to come there because of how friendly and welcoming Larry made it feel. I needed some soap to wash my clothes Larry went to his own car to get me some of his personal laundry soap. I needed extra towels he didn't even hesitate did call someone else he just went and grabbed them on his own. Love love love his customer service

"Nice place to stay"
TLoca1981, 09 Juillet 2024

Rooms are clean, service is good and staff is excellent. Breakfast in normally pretty good. I suggest you get down there at a decent time

"Beware. Don't stay here. It's filthy, outlets don't work and it reeks of cigarettes"
Claire U, 04 Juillet 2024

Read the yelp reviews. Worst experience ever at a Best Western. This is a nonsmoking chain but the entire facility smelled like smoke and the hallways and rooms distinctly smelled of cigarette smoke. The front desk worker didnt care and was defensive. Do not stay here

"weekend getaway"
365gloriaj, 26 Juin 2024

the staff were very professional and friendly, the room was clean and spacious. Breakfast was good always good to have a hot breakfast. the swimming pool and hot tub were nice and clean. definitely will be staying there again.

"Definitely 5*"
m095733w, 19 Juin 2024

One of the nicest hotels we have stayed in. VERY clean rooms and lobby . VERY quiet rooms even with a freeway near. EXCELLENT full breakfast with clean tables and nice food presentation . TOP NOTCH staff. The only issue was a non-working telephone in the room.

"Good place for a travel ball getaway"
shenning2024, 16 Juin 2024

Me and my family stayed here for my son's travel ball tournament. The property was great and in close in proximity to the mall, food and other amenities l

"Worst Experience Ever"
Gary B, 14 Juin 2024

Upon arrival my refrigerator was leaking and dripping on the floor. Also my tv did not work the majority of the time. When I went to the desk to ask about this the first time I was told it was just a few of the rooms and a technician was going to be fixing it. The front desk clerk did not look as if he even cared about the issue. He was eating the entire time. He was not professional looking nor acted in any professional manner. When I went down a 2nd time a couple days later and ask “what are we going to do about the TV issue is there another room I can be switched to with a functioning tv?” He immediately said “why are you coming at me I'm just a human, do you want to get kicked out?” At no point did I raise my voice just asked what he was going to do. I realize I am an over 6' man but a professional hotel manager would tried to fix a situation not cowardly freak out like a child. Also, he was again eating at your front desk. The general manager called me and stated that there were witnesses to my so called aggressive behavior, this is untrue. I'm sure you have cameras and I would hope you could pull the footage and see that your employee is not fit for this kind of position. I travel for a living, 26 weeks out 52 a year. I am a Diamond Platinum member of Best Western and I can honestly say this hotel has been the worst I have ever encountered, and for this I spent almost $1700. Train your employees on customer service

"Comfortable hotel with breakfast"
Gpdiane, 10 Juin 2024

This hotel was comfortable and clean. It was far enough from the freeways to be quiet. Breakfast was decent and included which was a plus. Beds were comfortable.

"Best Best Western Plus"
terrancec9290, 03 Juin 2024

Our favorite place to stay. My kids love the cookies and hot chocolate In the lobby and the pool also. The breakfast here is convenient and tasty, plus the dining area is always clean and stocked. The staff is great and the rooms are always clean. Their rewards system is nice also. Definitely worth the stay for a nice affordable price.

"Great hotel!"
milkmanec, 30 Mai 2024

I really enjoy Best Western hotels, this location is really nice. They have clean rooms and a really good continental breakfast. I didn't get a chance to use the workout room but when I walked by it I noticed that there was some good options for exercising. I also noticed that they had a nice inside swimming pool and hot tub.

"What a dump"
Julay, 29 Mai 2024

Breakfast: Mystery omelets. All frozen junk cooked in a “toy oven” in the kitchenette. Coffee and hot water dispensers are definitely not cleaned properly daily, maybe just rinsed, since the hot water had a nasty aftertaste. Rooms: Rooms are just gross. The entire hotel just seems dirty and not well maintained or cared for. Carpets are disgusting everywhere, rips, broken exit signs on the hallways, not sure when the last time the elevator was cleaned. The elevator actually broke and was not functional for a day. The water dispensers around the hotel (on each floor) are gross and clearly not cleaned or maintained since the drain under the tray were clogged on every single one of them, so water just sits there for days. The one across from the pool, on the ground floor, next to the vending machine, had water almost overflowing from the tray after our 2nd day there so definitely not being maintained. Has anyone that works there sat in the chairs or the couch in the lobby? The foam in the seats is shot. You can feel the wood support thru the bottom of the chair when you sit in them. Just awful. As i told our other guests, the place is a dump, just simply neglected, and clearly nobody there cares. The high school coaches on our trip apologized for recommending that we stay there since the school was booking that hotel for our kids.

"Nice motel"
CdaB187, 19 Mai 2024

Great motel, good location, friendly staff and i recommend. By the mall and fun stuff and breakfast was good

"Best Western Plus is the best."
shandelguzman23, 17 Mai 2024

This is my absolute favorite hotel to stay at. I will always come back to Best Western Plus and I highly recommend this location by the Vancouver mall to any one who is looking to rent a room for a night or week.

"Best Western Plus Vancouver Mall - reasonable mid-priced option (May 2024)"
C B, 13 Mai 2024

This granny travels solo (ADA), on a fixed income, and would recommend this hotel. The hotel staff was friendly and professional. The space is well-organized, fairly clean, but a little bit dated. Overall, not bad for moderate priced 3-star hotel. Nice indoor swimming pool and gym. Air-conditioning was good and fairly quiet. Road noise is noticeable in the rooms that face the road, but not horrible. Very close to a shopping mall, and there are many good eating options nearby. The hotel breakfast options were not bad for free. Lovely cook lady was very attentive at keeping the dining area tidy and organized. Check-in was quick and efficient if you pre-register online. The internet was poor. TV channel selection was mostly sports, with a few other family-friendly options. Be aware there is a low-barrier homeless hotel/shelter (Bertha's Place) run by a Catholic church about 800 ft away, but did not notice any problems in this immediate area. The Lexis/Nexis crime map didn't show any significant problems for this immediate area in the past 2 weeks, and Google street view looks okay, but the general Vancouver area can have problems, so always check before travel. The mall and general surrounding area is well lit, and private security is in some locations. **Do not leave important things in your vehicle, and be sure you have insurance in case your vehicle gets stolen (a problem everywhere these days). Use a steering wheel lock if you have one. Again, this hotel is a good option for a reasonable price, and easy access to highway for other destinations for this solo travel granny. For the moderate price, I would stay here again if things remain safe and clean.

"My Review"
Gary L, 28 Mars 2024

We were in town for a medical procedure & chose this Best Western as a home-base for the duration based on its location and our choice of Best Western for all our hotel-stays We have been using Best Western for several years now & will continue.

"Nice location and quiet"
Orlando G, 10 Mars 2024

The hotel is located near the mall and is near restaurant in the area. The hotel has a wonderful breakfast daily that has eggs, biscuits and gravy, meat like sausage or bacon, waffles and coffee. The rooms are comfortable and clean and the staff is nice and polite.

"Excellent Service, Wonderful Stay"
mcdanesh, 10 Février 2024

My stay was at Best Western was great. The service was was excellent and all my needs were met. I love swimming so, I made use of the indoor pool everyday for the length of my stay. It was clean and well maintained. Every morning the hotel offered a full breakfast. I was staying at the motel for work and had to leave every morning at 6:30. I was able to grab some breakfast before having to head out for the day. They offered a good variety of breakfast items. It was pretty good. I would recommend this motel to everyone. It will be the motel I stay at on my next business trip.

"Good place to stay with the family"
waterbabie91, 08 Février 2024

The beds could use updating but the staff's customer service is outstanding. Everything was comfortable and easy. Location is great and the kids loved the pool. I appreciate the laundry room availability. We will be repeat customers

"Great value and friendly service"
maynamyers, 01 Février 2024

Check in was a breeze and the people working from check in to maintenance to maids are friendly and nice. Breakfast has gluten free options and that makes my life easier. I enjoyed using the lobby to conduct a visit with a colleague and the coffee machine in the lobby is unique and neat.

"Awesome stay best staff ever."
susiemeyer380, 19 Janvier 2024

I was overly tired and stressed from driving in from a snow storm with multiple accidents traveling alone scared & upset and the staff made me feel safe warm and welcome. The hotel was very clean lots of guests in and out as I arrived and they all seemed very happy with the staff as well. I would definitely suggest a stay at best western Vancouver.

"Would stay again"
Dan L, 09 Janvier 2024

The staff is great, but the area isn't. The free breakfast was above most hotels I've stayed at with a decent variety of fresh food. The rooms are clean and comfortable, but the WiFi is barely adequate.

"Comfortable and Clean"
willlaughlin, 03 Janvier 2024

Very nice rooms, clean and comfortable. We used the fitness facility and the pool are and found both areas useful. Breakfast had plenty of options and there was enough seating. The property location worked out great for our needs.

"Tina behind the desk could multi-task."
Carolee H, 07 Septembre 2023

The hotel is in a quiet neighborhood and Tina gave us a room with a view to the West. Lovely indoor pool and jacuzzi. I definitely will stay here again for sure. My only issue is Fox News was constantly on the lobby television, which I believe is a requirement. But I got her to mute the sound while drinking my first cup of coffee at 5:30 in the lobby.

"Overnight Accomodations"
larrykalteich, 29 Août 2023

Great place, clean, good breakfast, comfortable and they accept pets! Friendly staff clean grounds and common areas, lighted parking. These are the Best mattresses I have ever found in any Hotel chain.

"Enjoyble stay"
Kawaljit7676, 26 Août 2023

The best thing about hotel was Breakfast, cleanliness in and around property. Location is good, but quite. This is what you expect after day's tiredness. I will recommend this Hotel for value of money for the ammenities. Oh Yes! We enjoyed hot tub and pool too.

"Nice place:)"
nwade8694, 22 Août 2023

It was a pleasure to stay and play at this fine establishment. Lots to do locally and kiddos had a blast as did I. Memories made for sure. Would definitely stay again and again. We don't get to do these things often but when we do we always look for a Best Western.

"It's a place to stay"
philwa2023, 14 Août 2023

It's a hotel. A place to sleep and shower. Rooms are quiet, hotel staff is friendly and helpful. Breakfast is okay. Common carpet areas could use some tlc. Pool, hot tub, sauna are in working order. Free parking and pet friendly.

"Great staff and great stay!"
CurtAurbanboomer, 13 Août 2023

The staff here is awesome. We had a special circumstance with a family friend who's son went into the hospital nearby and the staff was so helpful in ensuring a room was available. They made special notes in our reservation and then delivered on those requests. Highly recommend!

"Great 2 night stay"
epappas2023, 08 Août 2023

The staff was friendly and helpful. I planned to use the fitness room, but didn't - though it looked decent. Check in & out was smooth. Enjoyed the sauna & pool before bed and to start my morning. Didn't have breakfast but looked like others enjoyed it.

"Worst experience ever at a hotel"
Craig G, 26 Juillet 2023

I booked a 2 queen suite for 3 nights months in advance of my stay. Upon arrival 7-19-23 I was given a single queen handicap room. I brought this to the attention of the lady working at the front desk. Initially she told me I was wrong and booked a single queen. I gave her proof of my reservation that stated a 2 queen suite. She then informed me that they were full and could not provide the room that I reserved but promised the next day they would get me in a 2 queen suite. The next day 7-20-23 came and I was again told the same thing that they were full and could not provide the 2 queen room BUT again promised the next day it would be handled. The following day 7-21-23 came and guess what, I was told the same thing that they were once again full and could not provide the correct room. My whole 3 Nighy stay was spent in a single queen instead of a double queen that I reserved. I spoke with the Emma who claims to be the general manager of the location and requested a refund for my whole stay. Emma states she can only refund me for one night and anything more than that has to be approved by her supervisor. Emma claims she called and texted her supervisor but they never get back to her. This is where it gets interesting! I called another best western nearby and spoke with the manager there to ask some questions about best western management. The manager at the other location said that any manager has the authority to refund whatever they want and also told me that there is no supervisor above the general manager. It is the owner, general manager and works its way down. He also told me that the Vancouver Mall location is looking for a general manager currently! I don't think Emma is who she claims to be! Lies lies lies and more lies! I would love to speak with the owner of this location at Vancouver Mall best western! Do not stay here by all means!

"Cozy stay and friendly staff"
martincincy, 04 Juillet 2023

Arrived at late night but the checking in was one of the most efficient ones. Booked a 2 king suite, and the room is spacious to host 5 people. The most impressive thing is how friendly the front desk lady is. Iam really thankful to her help to accommodate all our requests.

"Price too High"
Di N, 03 Juillet 2023

We stayed one night for an All Star Baseball tournament. The hotel was clean, Large Breakfast and good with good choices, Room Clean and comfortable, Pool fine with sauna. Near a shopping mall. Location at little iffy with homeless. Price was too high I thought $245 a night. Room was nothing special. No group discount. No reward for BW members.

"One night 6/14/23"
newtofiji, 19 Juin 2023

Expresso/Cocoa machine in the lobby was a nice touch. Room was large with 2 Q beds. Bathroom sink outside of toilet/shower, which was convenient. Desk staff friendly and helpful. Hot breakfast was adequate - better than most, although not unforgettable. Blueberry waffle option was nice. Central location for touring the Vancouver area.

"Excelent Value"
208perrye, 09 Juin 2023

Nice property and close to mall and dining. I appreciated the well appointed rooms and I really liked the in room Jet tub. That was a welcome treat after a long day of traveling. TV viewing selection could have been better but I wasnt there for that anyway. The staff members were friendly and attentive. I will come here again for sure.

"Great place to stay"
davisbaca, 01 Juin 2023

The room was clean. The bed was fresh and very comfortable. The staff very friendly, and the breakfast was delicious. My goodness Vancouver is beautiful this time of year as was reflected in the landscape at BW. The air was fresh with the scent of blooming trees, shrubs and flowers.

"Convenient and Comfortable"
Rose610, 31 Janvier 2023

We have stayed at this BW several times when we come into town to visit family. The staff very friendly. Continental breakfast is your normal fare, but stays well stocked and constant tidying.The rooms/beds are comfortable. We love using the pool when the grandkids come over for a visit. The BW is very close to Vancouver mall. Location is easy to get around town and to go into Portland.

"Very cozy"
heatherdickison1973, 19 Janvier 2023

We had a king suite. It was perfect for my wife and I and our two small dogs. We were a few short minutes from the family we came to visit so the location was perfect. We enjoyed a great breakfast ever morning and everyone e was pleasant a d friendly. We will be back in spring g or summer.

"Unresponsive front desk help to noise complaint"
Robert S, 15 Janvier 2023

At 1am, I personally reported a noise complaint to the front desk attendant. Several guests were loud and intoxicated and were unable to open their doors. The front desk attendant was alone and unable to resolve the issue. Finally at 2am, a manager showed up and resolved the issue. At check out, this same manager apologized and said it wouldn't happen next time. There wouldn't be a next time for me due to the poor service I received.

"Above and Beyond Service!"
Bradrickshaw39, 10 Janvier 2023

I want to commend Manager Tara Reyes for her service "Above and Beyond" expectations: I had stayed the night before, and I had an important online presentation to make, around noon (after checkout time for the room) to about 35 people. Tara opened the staff conference room to me, which allowed the presentation to happen flawlessly with superb Wi-Fi. Thanks again!

"Beds are super comfy"
Melody B, 06 Janvier 2023

Stayed here in January 2023. The staff was very nice, everything was clean and in good working order. The bed was very comfy. The breakfast was fine, everything was clean, food was hot when needed and there was enough variety that all should be satisfied. Other than some really rude people in the next room who slammed the doors a dozen times then allowed their children to scream for almost two hours it was great.

"$150 security hold!!!!"
Roadrunner395, 05 Janvier 2023

Be forewarned..... they place an extra $150 hold on to your card even for a $100 room. Everything else about the hotel is delightful. The room is clean and fresh and comfortable, the pool is amazing, along with a hot tub and sauna. However I travel nationwide frequently and even the very best hotels from Hilton to Hyatt and up put only usually a $50 hold on a room. I have never ever heard of a $150 tack on to my credit card payment for one night. Thank God that does not hurt me right now. but there have been weeks with lots of travel where I was running on a tight budget and this would have been disastrous. In addition I was not told about this additional charge upon checking in. it came as a notice text from my bank after checking out. Considering this is a hotel with no extra services, no room service, I don't understand what type of incidental charges this could represent, aside from trashing a room. And that would cost a lot more than a $150!!!!! I highly advise the owners to reconsider this policy.

"Excellent stay"
Fearless611220, 26 Décembre 2022

Great place to stay for he money. Really good service, breakfast and pool. There was also a hot tub that was a welcomed amenity. Pet friendly too, lots of places to let out our dog to do her business. Would highly recommend.

"Comfortable for an extended stay"
Dianne J, 30 Novembre 2022

Excellent location and a very nice choice especially when traveling with dogs. Room was spacious and comfortable. Good area to get out for a walk with the pups. Seems all the pets are on the second floor with good access to stairs and elevator.

"Stay at Vancouver"
nholler2, 26 Octobre 2022

Clean, friendly staff, good breakfast, overall stay for one night very good, provide infor on places to eat around area, over all good stay, was relaxing and provide a comfort and safe place to stay, thank you

"Great staff. Friendly and helpful"
Schoondog2000, 16 Octobre 2022

Room was clean. Front desk staff was polite, friendly and helpful. Breakfast area was clean with lots of choices for breakfast. Desk staff let me park my motorcycle under the cover at the front entrance which eliminated the issues in the morning with a dew covered motorcycle while also giving extra security.

"Best /western Plus"
lvanerem, 13 Octobre 2022

Visiting from out of town and have stayed here before. Excellent place to stay the service was great and all the staff where vey professional and caring. The room was great and very clean and lots of room. The breakfast has a lot of options very clean and inviting. They even has soy milk for my coffee. I would recommend this to my family and friends great place to stay!!!

"Great Place to Stay"
mykelle32, 26 Septembre 2022

The staff was friendly, the room was clean, and the beds were comfortable! The breakfast was wonderful, with a great selection of food and beverages. Parking was convenient, and the hotel was pet friendly. We will definitely stay again!

"Comfortable and Affordable"
annmcc120, 24 Septembre 2022

I am really not sure why this is rated #1, but I have nothing else in Vancouver to compare it to. The room was comfortable, but smelled of stale cigarette smoke. The wi-fi was slow when it worked. There were many breakfast options and it was free.

"The place to stay in Vancouver. WA"
nanaedie, 14 Septembre 2022

Near the mall; clean rooms; great breakfasts; friendly staff; comfortable beds; reasonable price. I've stayed here a few times and have always had a positive experience. The rooms are spacious and quiet.

"5 night stay sports tournament"
Diane R, 16 Août 2022

Checkin was very easy, room was very clean. By mall, lots if places to eat near by. Freeway 1 block away- could not hear it in the room. If you have a dog nice area to walk it in grass. Pool/gym nice.

"Super service"
woodlandfox8, 05 Août 2022

We had to change hotels at the last second for my grandsons birthday (the pool was his wish and the other hotel had filter issues) The staff here was AMAZING. They completely saved the day and made a disappointing event into a positive. I'm glad we ended up here and will definitely be back

"Good choice"
Tyjfa, 28 Juillet 2022

Comfortable, what you need. Plus a very good variety of breakfast! A pool and basic work out room this is a great place to rest on your journey. My experience here has always been stress free and what we needed.

"If customer service and accountability are important don't stay here"
theprimarya, 25 Juillet 2022

Where do I begin, first my last summary of our stay here was deleted. We booked for a team event. When I reviewed my confirmation the price was higher than the team quote. I called the hotel and was told not to worry it would be corrected. Upon arrival the price was higher than the quote. Again. Was told not to worry, there was no manager to fix the problem right then. Sign it and it and they would ensure it would be corrected to the group rate. When we checked out, the invoice was not corrected I was told the manager was off for the long weekend. It would be corrected not to worry, the front desk staff were very very apologetic. But said they had been told they were not authorized to change invoices. What hotel does not have a manager on duty on a long weekend or trust their staff to correct invoices? Filed a complaint with Best Western customer care. They were useless and would not hold the hotel accountable. I was told to find other ways to challenge my invoice. Response from Tara the manager, I was not part of the group booking. Apparently it is the customers responsibility when booking to ensure the agent gives the group rate? I was not the only one who had issues with the invoicing at this hotel. Some invoices were changed at the front desk others were not. What hotel does not stand behind their staff and let them correct billing issues? What hotel does not have a manager available on a long weekend? This hotel has poor management leadership, customer service and lack of accountability. The manager has spent more time hiding behind email and telling me it was my fault I did not receive the group rate. It was my fault when I called in to book the front desk made an error and did not give us the group rate. It was my fault and there for could not be corrected by the manager or customer care. When traveling we love to stay with Best Western Hotels. This hotel has made us rethink our future choice in hotels. Especially when there is no accountability by Best Western customer care to ensure the hotel management is upholding the Best Western standards of service. Please stay tuned for the managers response telling me it is my fault I did not get the group rate. It will be posted shortly.

"Good value for the price"
Samuel P, 24 Juillet 2022

This was our last stop from our road trip coming from California to Victoria B.C. Canada. The hotel was located in a great spot, near the Vancouver mall. Clean premises, comfortable bed, (we had a suite due to family size) and good service at the front desk. Although we were kind of tired of the scrambled eggs and sausages that all hotels on the road include, this had some extras in their menu , like cinnamon flavored waffles, biscuits with gravy and small nutella packages. Quite a few options of fruit juices and sweet pastries. The service at the front desk at our arrival was great. The neighborhood was fine (some clinics and retail shops around), despite the homeless pandemic is all over the U.S. and it is sad to see around too many people in the streets near the mall. Overall, Best Western standards are met here and did not dissapoint.

"Wonderful location near the Vancouver, WA Mall"
Sharice M, 22 Juillet 2022

We were looking for a reasonably priced hotel near the Vancouver, WA Mall area. This hotel matched all that we were looking for. Not only is it within walking distance, about 10 minutes, but it was also close to a few other activities that we had planned for our family. The hotel was super easy to find being right off the highway - and it was still quite at night. The full breakfast was a hit with biscuits and gravy as well as waffles for the kids. Many hot tea selections and non-dairy options as well. Thank you for making our family getaway a relaxing one!

"Great Customer Service & A Great Nights Sleep"
RozieCA, 17 Juillet 2022

We had been traveling for days between camping and staying in a few hotels. We were unable to find a camping spot and had called ahead to make a reservation. I spoke with Cheryl who said they had a couple rooms available. We made the reservation and upon arrival, Cheryl asked if we wanted first floor or second and though I thought either would be fine, she had no problem moving us to a first floor room after I explained that we were traveling with our Cocker Spaniel. The room was quiet and we call slept well. Cheryl was very professional and courteous. The morning staff at the front counter and breakfast were all very helpful as well.

"BEST staff!"
Pokermic, 12 Juillet 2022

Building shows some wear and tear but the staff is EXCELLENT! We stayed two nights and both breakfasts were so good! Fresh! REAL food!! Fresh bacon, eggs waffles with real strawberries. Best breakfast in the last two years!

"Terrible Hotel, check your credit card charges are incorrect"
theprimarya, 06 Juillet 2022

We booked a group rate for our team and it has been an ongoing nightmare ever since. Run away, do not stay at this hotel. The front desk staff tell you not to worry your receipt is incorrect it will be corrected. The manager was not on location to help. Just a few issues: Over charged nightly rate Was told room rate would be corrected, it was not Families were charged for 4 nights not 3 Damage deposit on rooms not refunded or taken on all rooms Addition undisclosed charges after check out Charged for larger room that was not booked The hotel refuses to take responsibility for anything. Do not stay here if you expect any form of accountability for what they charge. This is the worst Best Western Hotel we have ever stayed at.

"Average hotel...not a BWPlus"
butchbusiness, 30 Juin 2022

Room was average, however there was hardly any room service...no making the beds, refilling/replacing the shampoo/soap, there were fresh towels at least. Next trip I will look around for another location after being a BW Diamond member for many years.

"Baby Raymond's birthday party"
apina271, 29 Juin 2022

The staff here is amazing! They all go out of there way to make their guests feel important and welcomed, that is hard to find these days. You won't regret your stay here! I've stayed at number hotels and the hospitality at this location is so genuine you will feel like family.

"Robert McCormack"
U8073XWrobertm, 23 Mai 2022

Hotel was very nice, quiet and clean. The girl at the front desk was Rhonda who went above and beyond for the guests. I needed a charging block for my iPhone and she loaned me her personal, which I returned in the morning. I also saw a guy who had ordered a pizza and only had a hundred dollar bill. Rhonda scraped together enough of her own personal money to break his 100, because the Pizza guy did not have change. It's always a good experience when you meet people like Rhonda when traveling. There still good people in the world that will actually take their time and effort to make sure your experience isn't sullied!

"BEST WESTERN PRICES WITH MOTEL6 LEVEL CUSTOMER SERVICE"
ioanna2022, 03 Mai 2022

If you want to deal with lying unprofessional staff members who enjoy creating lies out of thin air, just so they can watch the DRAMA manifest in the middle of your company stay at this location. I have been charged for an extra nights 5 times and still have not got the points on the correct account. This is what you can expect at this location.

"Clean and well kept hotel."
David J, 02 Mai 2022

I would totally recommend this Hotel. It was extremely clean, secure, and well-kept. The staff were amazing and very helpful. So many hotels are not these days and are staffed with people would give the appears they would rather not be there. This experience was like a step back in time; before Covid.

"GREAT EXPERIENCE"
jimsX542ZZ, 22 Avril 2022

My family and I stayed for 4 nights and had a great time. The staff was very friendly and always available. Cheryl at the front desk did an excellent job. She was training a new employee at the time of my stay and showed by example how to treat the guests. I asked about many things and she in my opinion answered them all, as well as asking if there was anything else I might need just feel free to ask. I and my family will stay again in the future and encourage others to do so by sharing when asked if I know of a great place to stay that this is it. Thanks

"Excellent Stay, Will Stay Here Again!"
C0g_777, 21 Avril 2022

As a hotel, it is a hotel. The rooms are the same as any other Best Western and my stay was everything I expected. However, what made my trip wonderful, was the staff. They were extremely friendly, helpful, and always had a smile on their faces. I ran into a couple of small issues while staying here, but the staff were quick to help get them taken care of. I will be staying at this location again for any future business trips to the area. I love finding hotels where it feels more like visiting friends than staying at a hotel. This is one of those locations.

"Great experience and highly recommend for family trip!"
Explorer22649048200, 11 Avril 2022

Overall great experience! We booked the king suite which gives you two rooms and 2 bathrooms but the 2nd room is seperated by a pocket door and does not have access to the exterior hallway. It was perfect for my 14 year old man child. The front desk ladies were fantastic and the server/food prep employees did amazing with the daily complimentary breakfast. The rooms are meh...a little worn out but clean and spacious. The hotel was quiet and in a great setting so close to the freeways and mall. 5 minutes to every type of food you would want and my kids had domino's most nights. Pet friendly hotel and we appreciated bringing our Buster. Surprisingly they never did fill the dog waste bags and I let them know a few times. After day 3 I figured I had done my doody. We stayed 4 nights and would definitely go back.

"Exactly what we wanted and expected"
pdavis2022, 21 Mars 2022

The hotel was near a family funeral and we wanted a clean, convenient location nearby. The BW+ was exactly that. We had been traveling in the car for 4 hours and wanted to change before attending a funeral. The let us check in early and were most gracious. It is not a 5 star hotel but I wasn't looking for that either. I will happily stay there again if I am in the area.

"ANTS!!!!"
Stay56269042346, 02 Mars 2022

Slow check in, sloppily made beds with huge craters that looked like a 500# gorilla had slept there for the last year and the worst part......ANTS!! Woke up to find ants in the refrigerator, all over the desk and my purse and on the bed. Disgusting and unclean room. Needless to say will not be staying at this property again.

"Very accommodating"
ditchrunner1220, 04 Février 2022

Celebrate of life the only issue I had was when I booked on line I could not find the place to add my dogs and when I checked in they had me on the 4th floor so had to a new room for dogs which the desk employee did without question

"excellent customer service by Sue at the front desk"
KirkS255, 04 Février 2022

I came in two days ago after traveling from AZ. I needed a room for 3 nights but was told by another associate that they only had 2 nights available, but she would come the next day and switch things around so I could have 3 days. When I went to talk to that associate, she told me no they were booked. So, this morning I went down to see if they had any cancelations and explained what happened to SUE. She went out of her and showed what customer service is about! If I ever have to stay here again, I will ask for SUE! SUE made my Day, and I won't have to sleep in my car! KUDOUS to SUE!

"Vehicle broken into - attempted theft"
Lisa S, 23 Janvier 2022

My vehicle was broken into, and while they noticed people by my truck they did not report anything because nothing appeared broken. The front desk informed me that the police would come by and there are security cameras, alluding to the fact that this happened just last week. I don't understand why I wasn't notified immediately considering this isn't the first time. I wasn't offered waters at check in, which I did not address as we were trying to get rest. I asked for extra blankets at the front desk, and I reminded them on my way up but they were never delivered. We tried to use the phone to call down and it wasn't working. We thought we got it fixed but no one answered.

"Great for family"
h0llyleaf7, 18 Janvier 2022

The staff and room were perfect for our stay with three teenage grandchildren. The room was super clean, no smells whatsoever. Pool was great for kids and breakfast was clean and hearty. We couldn't ask for better service or accommodations. The front desk personnel were fantastic and very welcoming. The kids and felt welcomed, too. Will definitely be staying here on our next visit with family.

"Needs Help!!"
Christy W, 13 Janvier 2022

Beds are old & broke down. Carpets are matted with pet hair and desperately need replaced. Odor from pets in the air. Couch had stains and looked gross. Office chair was all ripped up and broken down.

"Home away from new home"
christinemB8, 10 Janvier 2022

We were moving from Clifornia and had a 3 day reservation. Our movers were delayed and the 3 day reservation turned in to 12 days. Every time I had to extend the reservation, Cheryl at the front desk was there with a reassuring smile. She made sure we were able o stay in our original room and always made sure we had the best room rate. Cheryl, Sue and Heather's excellent customer service made this is a stress free stay.

"Friendly staff, nice place, perfect for our trip!"
007jed, 08 Janvier 2022

I just want to say that Matt, the employee behind the counter, made our stay very nice. He checked us in, then later got me plates and utensils as I had gotten takeout, made cookies (no joke!), and was overall really nice. So, like normal, it is the personal touch that is making me take the time to write this review. Also, the hotel itself is nice and the location is convenient as we are here for a sports event for the weekend. Also, the pool is a great treat for the kids - two thumbs up!

"Great place to stay"
cbrpfly, 08 Janvier 2022

The hotel was clean, safe, and secure. The staff was nice, friendly, and helpful. Sue in particular went above and beyond and totally exceeded expectations. Very accommodating for travelers with pets. Sue made us feel welcomed and like family.

"Best place in the area"
krystalt918, 06 Janvier 2022

They took us in like family. We were dropping my husband off for deployment and they took care of us like kings! Matt and Cheryl were fantastic at the front desk. The rooms were big and perfect for our family to stay! 10/10 id stay again.

"Family Christmas getaway"
B5248PAamberl, 30 Décembre 2021

Very clean hotel. They accommodated our two dogs. It was easy getting them in and out of the hotel without bothering the rest of the hotel. Tara was very polite and helpful with our questions she was the only one who helped us.

"Very Sub-Par Best Western"
NancyACody, 27 Décembre 2021

We've stayed at lots of Best Western hotels and this one is by far the worst. To make matters worse Heather the GM doesn't care about customer service. She was argumentative, blamed us for the issues we experienced and had zero interest in resolving our concerns. Our room was dirty, there was pet urine on the wall the entire 4 days we were there. They didn't provide any room cleaning services. We ran out of supplies, the bath tub didn't drain. Overall bad experience.

"A great place to stay"
ediepreugschat, 13 Novembre 2021

Great service, great breakfast, great room. I'd recommend this to friends and family both. We didn't use the pool or gym but they looked great. I hope you enjoy your stay at this Best Western as much as we did.

"Living life"
tonyaz439, 28 Octobre 2021

I would recommend this hotel great location in a beautiful city. The staff was great, continental breakfast had lots of choices. We would of loved to enjoy the cover pool and gym but we didn't have time.

"Pet friendly but....."
abbolzell, 22 Octobre 2021

Pet friendly room but not as clean as it should be. The sofa and chair had stains and they weren't made of a washable material. Otherwise the room was clean enough. Dog area outside had no bags in the holder.Good breakfast and friendly staff.

"Decent hotel, a little aged"
sedellandtrayci, 18 Octobre 2021

Decent place to stay, free breakfast that is decent. Pool is clean. Please make sure you let them know in advance how you will be paying for your stay, if not your initial card will be charged BEFORE you even check out.

"This hotel is great!"
L1761RNnancym, 05 Octobre 2021

We arrived a little late and the front desk staff was welcoming and helpful. We slept great! The room was very clean and had nice citrus scented shampoo, lotion, and soap. We needed extra coffee in the morning and they gave us more with a smile. We would stay here again.

"business trip"
npalomarez, 27 Septembre 2021

I always staff at this hotel. The staff is great, the rooms are very clean, the breakfast selections are very good. The new Manager is awesome, looks like she really cares about her staff and especially the customers.

"Mattress issues"
patp20152015, 27 Août 2021

We stayed in the wheelchair accessible room because I was traveling with my daughter who uses a wheelchair. We planned to stay two nights and the first night the bed was so bad we couldn't stay. We wound up leaving and we're still charged the second night. The most important thing in the room is the bed and especially for those with disabilities. When I mentioned it to the front desk she just said okay and checked us out.

"Dirty room, cleaning staff unmasked"
Mgplvt80, 20 Août 2021

We are in town for our grandmothers funeral. Chose this location because when we called, they assured us they adhere to very strict cleaning policies and that their staff is masked while cleaning the rooms and masked when preparing food for the breakfast. There were other locations that said they did not require masks which is fine, but that's why we chose this location specifically. Upon arrival, 4 cleaning ladies were leaving. Came down from the elevator. No masks. The room we arranged was dirty so they gave us another one. Front desk gal told me she didn't know if they were wearing masks when they cleaned the rooms but were supposed to. I asked if they wore masks when they cooked the food for breakfast. She didn't know but said she thought they were supposed to. Super frustrating because we are traveling with a you g child who cannot be vaccinated and vaccines are not %100 effective anyway. Finally got to the room and it's filthy. I'll post pictures. Came back down with the cart, straighten med out a credit card error the front desk had made and she told us their whole front desk staff quit today and she was here on emergency and didn't know what was going on. The room, oh man. Floor clearly not vacuumed. Tables have fingerprints and thick layer of dust and table has food crusted on it. I'm hoping the sheets are clean. I'm appalled as i have stayed here for over 10 years and never had an experience like this. So disappointed. Asked the front gal about it and she said yeah, they don't check what these ladies do after they clean so I don't know. Nice. She did say the manager would be in later so I don't know what going to happen. I'm extremely uncomfortable here. It's filthy. I have no idea about the food situation in the morning. Again, I wouldn't have such anxiety but my 3 year old son is with us. We are not here on pleasure either. It's just a bad experience all around.

"Was given Ultimatum to pack my bags and leave the Hotel when asking why my Room was not Cleaned"
Delrioms2, 17 Août 2021

Management and front Desk personnel Disrespectful and Rude. Asked the front desk if my room could be cleaned at 9:00 am, the front desk replied that it would not be problem. After returning to the Hotel at 3:00 pm, we found our room had not been cleaned. We called the front desk, and was told that we had to request for a room cleaning the night before. When I asked again for maid service I was told I could pack my bags and leave the hotel if I was not Happy. CeCe the worker behind the front desk then told us that we had 30 minutes to bag are Bags and leave the Hotel, because I was being Confrontational????

"Disgusting"
maggiewaterman, 15 Août 2021

I was horrified by the room they offered me at this property. In the past I have liked my stays at Best Western but this one is the pits. Pretty lobby. Stinky, dirty room with a damp blanket. As a diamond member I have always felt spoiled and appreciated by the Best Western until now.

"DO NOT STAY HERE!"
ConstantTraveler54, 15 Août 2021

The first night was OK, except everything had an old and depressing look, and the elevator had a terrible odor and other guests complained about that as well. Our niece and nephew stayed on the 3rd floor and people above them were partying from 10pm until 3am with jumping on the floor and loud music. When we left at 9 am the next morning we asked the front desk clerk if we could have our room cleaned and she said, sure no problem. When we returned at 3pm, our room was still a mess, no beds made and no new towels. My husband is a diamond member with Best Western and when he called to ask why our room wasn't cleaned, the clerk named CeCe said we had to ask the night before. We were never informed of that policy the night before, we were actually told that all Covid protocols were lifted. So my husband told CeCe that we were told our room would be cleaned. She told him, if you don't like it, you can leave. What type of customer service is that!? Then he asked to speak to a manager and asked for her name and she just told him, you have 30 minutes to pack up your things and leave, because you are being confrontational. I guess that's the word snow flakes use nowadays. If they don't want to work, they just say, oh you're being confrontational. I hated this place and will never stay here again. We will be calling corporate and writing lots of letters.

"Be forgiving during COVID"
nicolecupp, 13 Août 2021

Hotel was as was expected—mostly. Stayed here several times over the past 11 years. Always a descent hotel with a nice breakfast. It was clear however that the hotel is struggling with staffing vs demand during COVID. If you are an open-minded traveler who practices patience and forgiveness, it's not a bad place to stay. If you're a Karen looking for everything to be perfect? Good luck.

"Good Stay!"
Leopold A, 05 Août 2021

First time at a hotel since the pandemic. We came to visit family, and Sue the receptionist was a gem! With a late arrival she had our whirlpool king suite ready. She was personable and helpful during our stay. The room was cleaned once for us which is policy for a three-night stay, and Sue made sure it was done right, The breakfast was good with great sausages. This Best Western is conveniently located near the mall and numerous restaurants. This hotel is definitely a plus.

"Pick ANY other hotel"
Vanessa C, 01 Août 2021

This was a nightmare from check in to check out. Unfortunately we we were stuck here for 3 nights for a baseball tournament. Our non smoking room reeked of weed. When asked if we could switch we were told no other rooms were available. Went to open the window only to find the curtains were in tatters… rips from seam to seam. Breakfast was a mess. Juice machine was broken, out of hot items, so that left cereal but they had no spoons. When someone asked the front desk what was going on they were told to take it up with the manager who was 30 minutes late for work. We requested housekeeping on day 2, but it didn't happen. And by the time we got back to the room we were told there was no one available to help. Everyone pointed the finger at someone else. Our last morning the smoke alarm battery died at 5 am and the front desk really didn't care. They told us we would have to wait for maintenance to arrive. Any other hotel in Vancouver deserves your money over this one.

"BEWARE! Do not stay here!"
MHB5150, 18 Juillet 2021

Let me start by saying the hotel did reduce my rate. I booked a 2 bedroom for 3 adults. We arrived and found neither room had the darkening curtains only sheers so at night the bright, parking lot lights would glare into the rooms. I spoke with management and they said, we may have some curtains let me check. Never heard back. We resorted to using large binder clips and hanging a blanket over the window each night so we could sleep. Next, the TV remote in one room didn't work. Spoke with management, was told we are changing remotes so we don't have anymore of those. So for the 4 days we were there, that TV was not used. In general, our room was dirty and not well maintained. The hotel overall was also not clean and not maintained. Lots of piled up trash and the coffee and tea service in the lobby was almost always empty at all times thru the day, I will never stay at that location again.

"Best Western hotel stay"
R2288AIjenniferh, 15 Juillet 2021

We stayed at this hotel for a softball tournament my daughter was in. Online booking was easy. Unfortunately my room had a problem with our toilet. I called about it at least 3 different times during my stay of 5 days. Nobody ever came to fix it. I was told once to use the ice bucket to fill the tank up. That's what I had to do everytime the toilet was flushed. It was hard to get clean towels also. It wasn't like this was a cheap hotel, so I was disappointed in the service we received.

"Best western"
rObynnevaughan42021, 15 Juillet 2021

This hotel was great very good breakfast waffle bar end everything. Pool and hot were great!! Rooms very clean and bed was comfortable. Next to shopping mall would stay at this hotel again but a little bit overpriced but it is summertime rates

"visit Vancouver"
Lawrence W, 09 Juillet 2021

We have stayed here many times in the past. The staff are very pleasant and helpfull. Rooms are clean. Location is excellent for travelers and visitors. The indoor pool was great and not crowded. The breakfast was far from great but had enough to satisfy.

"Best Western Vancouver Mall"
James G, 06 Juillet 2021

Enjoyed the friendly and staff and location close to the Vancouver Mall area. Access to the freeways was also a plus as we traveled in several directions around Washington and Oregon. Hotel was very clean and social distancing was respected by staff and guests.

"Quick and easy booking"
FrequentFlier244256, 13 Juin 2021

I had a great night's sleep, good service, easy booking. I quickly and easily booked my room. Quick and easy check in and the location was perfect stop over for my needs. Yes I would stop and stay here again!

"It's like Motel 6"
601robyn, 28 Mai 2021

Sheets had stains in first room, but room phone didn't work to ask for new sheets. Newly assigned room had missing peep hole so anyone could look into the room, so got reassigned again. Rooms had the florescent LED lights, which I'm not a fan of. Trash was piled up near garbage cans by the elevators. They must be low on staff because of COVID?

"Awesome"
Shantel J, 14 Avril 2021

This is the only best western I will stay at from now on. The morning staff is the greatest. Extremely helpful and attentive and knowledgeable. Quiet, clean rooms laid back atmosphere which you don't find often.

"FOUL TOILET FULL OF POOP"
688dustinb, 06 Mars 2021

My wife checked 3/5/21 in while I was at work and to her horror found a toilet in our room piled over flowing with diarrhea and toilet paper. The absolute least you could expect from a hotel is a clean room ESPECIALLY DURING COVID. DO NOT GO TO THIS HOTEL!!! Inna who is apparently the General Manager suggested to my wife to go to another room. She didn't ask me yet how I felt and as soon as I spoke with my wife I said no I want a refund I do not feel comfortable staying at a hotel that has such egregious cleaning habits as to miss something this foul let alone the basics. So she (the manger) refused to give my Wife Journey a refund. This hotel is absolutely disgusting in practice, cleanliness but apparently also the management ability to settle a damn $100 dollar refund. The hotel was for my daughter birthday!!! And you ruin our trip. You're foul. I'm contacting corporate best western about this incident.

"Horrific"
grlw64, 10 Février 2021

The room was disgusting. There was blood splattered on a wall, hair in the bed, the chair was completely crusted and covered in grime and filth. The staff was horrific. We left and found a different place to stay.

"Night out"
annarozsakhatska, 25 Janvier 2021

This was a Last minute pick hotel. It was nice stay. We had good experience with it. The breakfast was hot and ready. Very delicious food, coffee. The staff was friendly and ready to help any time. There was no towels in the room so we had to go get it, but otherwise it was a nice stay for the price. The room was clean and big.

"Excellent customer service by night manager"
Z4102BZmarcb, 22 Janvier 2021

Tara has been great. I've been yp several hotels and haven't come across anyone who works as diligently as she does overnight. She typically has a pleasant demeanor and seeing her work ethic is very motivating! Shes also proactive and personable with all guests!

"Had a great visit!!"
TruckDriverLady, 21 Janvier 2021

We needed to stay near family after a move. This BW fit the bill, perfectly. We were pleasantly surprised they had hot breakfast (waffles though, are like “waffle muffins “) and the staff was very nice. We weren't interested in using the pool and overheard it ended up being out of service for a few days. The clerks had to tell customers that were really disappointed, but the staff stayed professional throughout the situation. Would definitely stay here again!!

"Unsatisfied"
vlhpainting2, 20 Janvier 2021

The room was dirty and the bath towels were literally strings hanging off of them. There were items burned into the carpet. I have stayed in best western hotels and never had this kind of dissatisfaction with the facilities. Dont waste your time or money to stay at this particular place

"a wonderful stay!"
debbierA4745FR, 19 Janvier 2021

The clerk was very kind and helpful both at check in and check out! Our room was wonderful. The bed very comfortable which was greatly appreciated as we had been traveling for almost 2 weeks. This was the most comfortable by far. Also the breakfast was fantastic. We placed our order at check in and is was ready for us by 6 a.m. It was a tasty, warm breakfast and there was plenty of it. Quite a nice change from the brown bag breakfast we had received earlier in the year at another hotel.

"A little Oregon Shopping"
audioguy72, 25 Décembre 2020

A+! We have stayed here before, was impressed. Stayed again, and the staff continues to shine! This hotel has trained their staff very well. Check in, check out was most pleasant. Clean, quiet, was able to park my truck and trailer right onsite which was a plus.

"Great Hotel!"
diamondintheroug2020, 13 Novembre 2020

We loved your hotel! Amazing customer service, room was very clean, amenities were on par and loved the breakfast and pool were open again! Thank you for the amazing stay and keep up the good work. We will be back

"Clean and quiet in a convenient location"
eva-diva1029, 12 Novembre 2020

I was in town to visit friends and this location was less than 10 minutes from their house. It was super close to freeway access as well which made getting around to tourist attractions easy. The staff was extremely nice, the room was clean and when I mentioned that I work nights so I keep odd hours they were mindful to put me in an area that wouldn't disturb other guests, which was super thoughtful.

"Halloween family vacation"
monaec482, 02 Novembre 2020

When I came in I greeted by Cece, she has the greatest customer service skills she was there for me and my family when needed, my family said they will only come back to this hotel because of cece's services

"Nice Hotel"
624MikeP624, 30 Octobre 2020

Located within walking distance of the Vancouver Mall, this hotel offers comfortable, clean rooms. Several Covid-19 restrictions are in place but, in spite of these, the staff and service is friendly, attentive and helpful.

"Changing times"
941darlenet, 16 Septembre 2020

We have stayed at this facility, with my service dog, for over 5 years. But this time, the "breakfast bag" was dissatisfying and disappointment. Was not asked what I wanted for my bag but I could purchase anything in the refrigeration area. Also, they raise the room rate $10 more then the website rate. I've never had that happen before. When asked, was told the owners can set their own prices. I felt they were price gouging because of the current events.

"Sorry"
73chels11, 09 Septembre 2020

The hotel is decent needs upgrades the fridge is inside a huge cabnit with a door and i noticed nothing in fridge got cold after 2 days i finally asked hotel lady working i believe Danna was her name and she rudly stated "uhh maybe if you keep the door open air will flow and fridge will get cold lol" I said I have to have this huge door open and in the way all the time so my fridge stays cold..she said "well ya"...okay I said.and as I was walking away and got around the corner i could hear her talking to maybe a co worker or guest telling them how stupid people are and how she was tired of dumb questions and how her job was no longer fun along with complaining about another guest and how she needed i believe she said to come up with a way to get them kicked out or have them leave somehow.I was appalled and quietly continued down hall to my room. In my opinion that was very unprofessional and if you work in customer service nothing of that sort should come out of your mouth to anyone. She was nice apon checking in but I never asked for anything after that whole situation.Maybe management needs to take a second look at who they have as there employees because a good employee can make a huge difference in someone's over all opinion i read a few reviews and notice certain names popped up as not so good reviews of them if i notice it im sure management has to as well so why is nothing being done?and you can't train someone to be nice or respectful they either have it or they don't and she has neither.. sorry thats how I seen it..but area is wonderful the people staying at hotel were great had some good conversations.house keepers could step up game a little but hotel was busy.the breakfast bag should of been gone a while ago idk who is still doing those but honestly they are crappy orange was mushy had a granola bar and a water that won't fill a bird..all the other staff was great night lady Tara she deals with a lot of craziness by herself it seems all night i can't believe no on site security that to me is absolutely insane..but thank you and we will be back soon.

"Wouldn't recommend"
MeTonya_n, 09 Septembre 2020

Me and my family stayed here for 2 nights and the front desk lady Dana was beyond rude with me and my wife she seemed like we were bothering her apon checking in. She was very snoody and made us feel very uncomfortable for the two days we were here.mind you I never seen her with a mask on along with a few of the house keepers.We have been to a few hotels now over three months and this is the only one that still has a bagged breakfast if you even want to call it that,there is no protein and one day we didn't even receive a muffin or pastry and were only able to get 2 bags because they ran out by 8 am..time to step it up especially if the hotel rates are going to be sky high..

"If you like pools, don't go here. Expect limited to no time in pool. Cold water. Filthy carpet in room."
Christina N, 07 Septembre 2020

1.5 * - Not great. Carpet needs cleaning, Room 1 - stained bedsheet (blood amid COVID) & fridge noises (rm 410), went to room 210 - phone not working/carpet filthy, noisy toilet. 2 days of stay = 1 / 50 min. visit in pool. 2nd time slot canceled without notice. Pool cancellation possibility not explained at check-in. We stayed here specifically for open pull. Went directly to bestwestern.com, even paid a little more hoping for service. Front desk not friendly. Exception was Dana. Will never return! BW a 3rd choice from now on for our travels. Not happy.

"Not sure what the “plus” is"
starkame, 03 Septembre 2020

Upon arrival in the parking lot we were greeted by a young woman smoking in the parking lot asking if we were checking in. We entered the lobby with a huge sign stating how they care for our safety and masks required. The night desk woman (the one from the parking lot) wasn't wearing a mask, and when I enquired she apologized, but didn't put one on. After presenting two pieces of ID we were informed there was an “incidental charge” of $50 that would be refunded when we checked out. Evidently it's a damage deposit, just in case. Made me wonder about who they get here. Room is ok, but I have never seen sheets any thinner on a bed. It's dated and smells of dust in the air. Slight road noise.

"Hit and miss"
GreatLakez, 28 Août 2020

Stayed here two nights recently i.e. during COVID-19 pandemic. Lobby chairs blocked off, glass separating visitors from staff at front desk, signage on floors to social distance, breakfast room closed, sanitizer dispensers by front door and elevator are some of the changes they've made due to the pandemic. Pool is only open to one family at a time in hour blocks (you reserve at front desk) and I saw them wiping down railings/handles in pool between families. Kudos. Pool doesn't open until 9 am though, so if you are checking out you have two blocks to choose from i.e. fight another person/family for. Not sure why they can't open the pool earlier especially since only allowing one family at a time. I saw the same smashed food in the stairwell both days - you would think they would be stepping up their cleaning during the pandemic. Bathroom ventilation had the distinct smell of weed both days - my kids asked why the bathroom smelled like skunk. Grab and go breakfast bags (since the breakfast is closed) are a bottle of water, a piece of fruit (orange or apple), a wrapped pastry (e.g. cheese danish) like you would get out of a vending machine and a granola bar.

"Homeless would be better!!"
tim13212016, 24 Août 2020

No toilet, no shower or hot breakfast. I booked a handicap room 4 months in advance for $175 a night. I had to get in the car to drive to a restroom for handicap toilet. They had no handicap room available at check in. No shower for 2 days.

"Vancouver WA"
Kati F, 21 Août 2020

I am beyond impressed with BWP, great place to stay at an exceptional value! Has all that you need, clean rooms for a great night sleep, high speed internet, breakfast, pool, fitness center, and pet friendly!

"Guest service was great"
John_n_jules, 18 Août 2020

We checked in around 1 am on a tuesday and a lady named Tara was working the front desk alone,she was very polite and went out of her way to get us settled in for the next couple of days. Great customer service A+

"Get rid of your morning weekend front desk girl!"
Lonestar2020, 17 Août 2020

Property is really clean. Up to date with Covid hand sanitizer stations. Grab n Go breakfast is alright. Stay was great the only thing that ruined it was Dana your weekend front desk girl. She acted like I annoyed her at any request, rolls her eyes, so much attitude! Really knows how to make people feel the OPPOSITE of what her job is, welcoming guests! I felt very UNWELCOMED. Everyone else I came in contact with was great. Only giving 5 stars for everything else other than Dana's help. Figured the hotel shouldn't suffer.

"Love my room "
aasmedina79, 11 Août 2020

I've been out here for work for month 1/2 and I have great customer service on the front desk Lauren, she has always been friendly and smiles. You're very helpful give me directions to places to eat . Great grab and go breakfast everyday in the am. Property itself is really nice and clean.

"Dirty and disappointing"
2NW_Travelers, 23 Juin 2020

The room was nicely furnished and bed sheets appeared clean, but that's where the positive side ended. I spent over thirty minutes cleaning the room. I would have thought that during a complete shutdown, hotels, malls, restaurants would have wisely use the time to do a complete top to bottom thorough cleaning. So wrong. Every flat surface had dirt on it. There was rements of an explodes chili dog on the ceiling and wall. The air filter was dirty,and the towels all had stains on them. I believe they were clean, however they needed bleach.

"Relaxing, Clean Hotel"
j0anneb0w, 26 Mai 2020

We needed a quiet place to go while visiting family in the area. This hotel was perfect! Quiet and clean. Our only disappointment was that because they had to switch to grab and go breakfast the breakfast was not very good. It included mostly sugary items such as a granola bar and a prepackaged muffin. Usually we enjoy the continental breakfast- but this new rule left a lot to be desired. Just be aware of that if you stay there during this time. Otherwise, I have no complaints, so I still see it as a five star hotel.

"Bring ear plugs and febreze"
casabear, 18 Mai 2020

I have to admit I was slightly irritated by this place. It got such great reviews that I had high hopes of it being a great place. It was NOT. It wasn't horrible, but so many little things compiled together, made it unpleasant. I was glad that they accept dogs, because we had two with us. They were very accommodating and friendly when we checked in. I was hoping we would have a ground floor room, but the lady at the desk said those were all booked and had us on the 2nd floor. She said they had an elevator, so I was glad that at least I didn't have to carry my elderly dogs up the stairs. Our room was decent; good sized and comfortable. The beds were a good size and they provided plenty of pillows. The floor smelled bad, but I suppose that is because it was the room for people with pets. We didn't use the air conditioner because opening the window gave us plenty of fresh air. The TV had a blown speaker and would get super loud, then quiet, then loud again. The microwave had the prior guest's burrito still in there, which was grose. They had a desk area where you could do some work and a lounge chair. The TV was at an awkward angle that made it hard to watch TV unless you were sitting on the bed. The bathroom seemed fairly clean; it was just a little tired and needed some minor touch ups. They provided nice shampoo, conditioner and lotion but the bottles were tiny. The hallway carpet was a little warn and needed some TLC. The things that irritated me the most was the pet area outside was covered in dog poo and hard to walk your dog without stepping in it. The potty bag station was empty and although I always have my own, it's nice to have a backup. The tile floors near the windows in the hall and near the elevator were filthy and the elevator floor was filthy. They finally did mop them the day before we left so that was nice. They didn't have a hot breakfast because of the stupid Covid-19, so we got a paper sack breakfast with a muffin, water, granola bar and an orange. I think they could have put a little more thought into that, because it just made me more sad. There were some strange people hanging out in the parking lot and lots of noise going on around 2am. The people upstairs were very noisy and inconsiderate; staying up past midnight. All in all, it was just ok. I was disappointed, but at least I did get some sleep and I felt safe so that was most important.

"Family"
marijune27, 14 Mai 2020

Had some issues the first time we stayed here & the manager addressed them right away. He upgraded us to a suite (it was beautiful) & gave us a good rate. It was a very kind gesture. We enjoyed our stay. Everything was great, I would not hesitate to stay here again. Thank You

"2 day stay"
sherylwillis57, 13 Mai 2020

I came to Washington to visit my Mother who is in hospice. and was very disappointed. The sheets were stained, the refrigerator was warm, the coffee maker was very low end and the coffee was awful, the towels were terrible and rough, internet was inconsistent, there was a spider smashed on the ceiling over the bed and left there, the beds are too soft and old, there wasn't a hotel book or restaurant referrals , and no emergency exit map in case of a fire. i has stayed here before in the past, and had a pleasant stay, but it has totally changed.. Maybe new owners, bot sure. but i am not a complainer, I just wont come back.

"Very clean and great priced"
Lucka062020, 12 Mars 2020

GREAT selection of breakfast buffet and VERY clean. The lady who checked us out knew everything to say and do, she was very outgoing and friendly and she was sure to address express check out and more.

"Spacious and pet friendly"
kimK958DL, 10 Mars 2020

We had a king suite and there was plenty of room for two humans and two small dogs. We knew there were other families with dogs staying but never heard a bark or whine. There is a park within walking distance too!

"We Loved It!"
Heidi L, 05 Mars 2020

From the moment we checked in, it was wonderful. We were put into a 1 bedroom 2 king / 1 sofabed room and the space was fantastic! 2 bathrooms was a lifesaver, having enough space for all 3 kids to sleep comfortably was phenomenal. The beds were comfortable, if a little firm for my husband. The room was clean with plenty of towels. We went to the pool a couple times - it was great. Kids had a blast, we enjoyed the time with them splashing around and using the hot tub. Breakfast in the mornings was great! Lots of options, fresh waffles, fruits, cereal, oatmeal, eggs, potatoes, bacon and/or sausage, yogurt, juices... I mean really.. this place was so great this time that we plan on making them the main place we stay when we travel. BWP FTW!

"Pleasant stay and staff"
karlao526, 03 Mars 2020

The exterior and interior lobby of the hotel were very welcoming. Staff were very friendly and helpful. Haili always had a smile and went above and beyond with anything we needed or asked. Rooms were spacious and appealing.

"Will Definitely Book Again!!"
Misdwells77, 02 Mars 2020

The staff was Courteous, breakfast options were great, room was exceptional. I have stayed at several different hotels and for the price this was above my expectations. Thank You for the wonderful stay.

"Nice hotel"
2016bobbie, 01 Mars 2020

Safe, quiet neighborhood, great restaurant choices and shopping. Why would you ask my to write what I think about your property and then tell me my review isn't long enough??? What kind of survey is this?

"The Hotel is great but..."
ranahig, 28 Février 2020

...I had a terrible experience with one of the Front Desk ladies. Her name is Dana. I was quite taken aback by the inappropriate things she was talking about in front of customers. She also was on her phone the entire time I was checking in and barely looked up at me. Everyone else was really friendly and helpful! I will absolutely be staying here again, however, next time I will wait to be assisted by someone else. My room was immaculate and the lobby is impressive.

"Great!"
J C, 21 Février 2020

Nice room, good breakfast choice offerings (sausage, eggs, potatioes, yogurt, oatmeal, waffle, etc.) sand other amenities, staff was friendly and professional, clean rooms and facility, bed was comfortable, good location.

"Would not stay here again"
WATraveller2020, 12 Février 2020

Booked a jacuzzi suite for 3 nights. found ants in the bed the first night and the reception desk offered to spray bug spray...asked to move and was moved to a queen business suite. the bathroom had toilet paper shoved in the phone outlet and the door stopper. the dresser/tv stand was completely dusty except where you could see the 2 inches the staff had wiped. my colleagues room had brown water stains on the bathtub. when we asked to check out and told the manager why, he could only tell us that they always got really high marks on housekeeping...no way thats true.

"Very nice, clean hotel"
ButchBellingham_WA, 11 Février 2020

My wife and I stayed there last weekend in room 120 along with our small dog. The place was spotless. The room had two comfortable beds along microwave and a good sized fridge. There was an easy chair with ottoman and a good sized desk with arm chair. Morning breakfast was from 6:00 to 10:00 and had a nice variety. We'd stay there again in a heart beat. They are pet friendly with a $15.00 per night charge.

"Love staying here."
frewbryan503, 08 Février 2020

Breakfast is pretty much anything you want, staff is more than accommodating, and the whole place is generally quiet and peaceful. Beds are super comfortable as well. Everything is up to date and clean. Always a speedy check in.

"Great location"
Denise K, 29 Janvier 2020

Fantastic location to friends and freeway. pool and spa very relaxing. evening cookies tasted amazing. nice staff. breakfast was wonderful. looked as if the carpets on my floor had been washed and dryers placed down hallway. but could not tell in my room that dryers are on.

"Really excellent establishment."
melisaryan1212, 20 Janvier 2020

Lauren at the front desk was very helpful and courteous. The room was very clean. Their WIFI is fixed and works great. Under new management and you can see the changes. All the staff are friendly and really go out of there way to help. I felt at home.

"Ok for the price"
marshalljanell, 15 Janvier 2020

Good location with central access to everything, but the rooms need updating and feel a little less then what the online pictures showed. Nice to have the free breakfast option, but it was just ok. Overall, meh.

"a no WIFI hotel"
nowifi2020, 11 Janvier 2020

everything is good but no WIFI, it said with WIFI, but it is very weak and most time no wifi, even in the lobby, their computer runs so slow and sometimes stop working. We are very very disappointed for their misleading. This is the time WIFI is the most important feature for a hotel.

"Homeless Invasion"
THX-JRP, 05 Janvier 2020

The only complaint I have about my stay is that there were homeless people on the premises. They were eating in the breakfast area and taking food outside at the end of the building. One asked me for a cigarette while I was outside by my car smoking. I don't like being approached by strangers. I worried my car would be broken into. Several had bicycles so who knows how far they came from to infringe on the guests and premises. Also there were two guys in the public jacuzzi well after midnight after the area was closed. I saw them go into the sauna-hopefully just to enjoy the sauna or smoke some weed, but who knows what they were doing in there. No idea how they got inside-the door has an access control lock. It appeared they were possibly not clothed and might have been using the jacuzzi as a bathtub because the next day it was super sudsy with soap. I complained to the front desk so hopefully they will put a stop to these trespasses. People don't pay to stay in homeless shelters. P.S. if you go to "reviews" and search reviews for "homeless" you will find at least two complaints in this regard. So this is an ongoing problem that has not been addressed properly. Also, search "police" and "creepy people" to find more issues. I also noticed a fire door (stairway) left open and the sign next to it says "Fire Door-Keep Closed". Maybe the Fire Marshall needs to do an inspection?

"Sleepless nights"
tshanks81, 05 Janvier 2020

My family and I had booked a 2 night stay at this hotel. We were on the 2nd floor and heard every noise from the pool on the 1st floor until 11pm when they closed. The walls are so thin, you also hear all noises from above you and down the hall from you.. loud stomping, screaming, slamming of doors and road noise outside. Every fan in our room was on to drown the sound out but it didn't help. My 5 yo daughter fell asleep after midnight and we didn't get much sleep at all. When asked to cancel the second night for refund it was declined, when asked to change rooms the staff didn't do anything to accommodate this request. I wouldn't recommend this hotel to anyone, not if you plan on sleeping.

"Great experience"
cherimhooper, 03 Janvier 2020

Great location, rooms are clean, staff is friendly but I really like the breakfast. I often pick Best Western location for this reason. The added benefit of the hotel is the pool and jacuzzi. Highly recommend for this price range.

"Excellent BW PLUS!"
588rochellef, 28 Décembre 2019

Excellent service & breakfast spread! Make your own waffles were delicious! The lady worker who was working there from 12/19-12/23 always smiled & made sure everything was filled. Oh & the bacon!!! Yummyyyyy!!

"Perfect Location for Vancouver or Portland"
eugeboy_at_LARGE, 23 Décembre 2019

Excellent BW facility with wonderful staff. Rooms are nicely appointed and the entire facility is clean and comfortable. Breakfast is the standard fare for most hotels but the separate dining room makes the experience a lot more homey. Front desk to room service personnel are top notch and friendly every day regardless of time or weather.

"Nice place, close to everything"
Joni C, 23 Décembre 2019

Close to Vancouver Mall. Shopping and many restaurants close by. Freeway access was minutes away. Quiet rooms which was nice. Rooms are spacious. Staff welcoming, lobby beautiful. Pool and spa plus exercise room. Breakfast next morning.

"Zero customer service"
allahdog, 23 Décembre 2019

Emergency trip. Multible problems with web booking. Front desk manager calious and reqired 2nd payment. Told by front desk staff BW shuts down web access early to avoid double booking. I explained problem to Kerry Anderson, he called me a lier. Guest dryer broken, no hair dryer in room

"Rude staff, nice hotel."
elizzabethds21, 16 Décembre 2019

When we arrived they were training a new hire, the trainer was not helpful to her nor to us as guests. When I checked out they charged us $223 for our room that we booked with points. They fixed the charge immediately, but quickly placed blame on the new hire. Maintenance and housekeeping were very nice, the room was also fine.

"If I could give a negative rating I would do it for this property."
Discover24607370426, 11 Décembre 2019

From the messed up reservation, wrong date and wrong type of room, to the dirty clothes, crumbs and garbage found on the floor of our room when we checked in to the unmoved staff to correct anything that was wrong that we absolutely made them aware of. The only good thing was the ease of getting off and on I-205.

"Great Stay"
22cbrooks, 10 Décembre 2019

This is the second time that I've stayed at this property, I stayed again based off of my initial stay. The hotel is conveniently located next to freeway access, a mall and restaurants. They allow pets, it's clean and the staff is helpful and friendly. They have an indoor pool and hot tub and their breakfast is pretty good for a complimentary meal. I would recommend.

"Great Comfort"
Cyndi S, 09 Décembre 2019

Nicely appointed, large rooms with very comfortable beds. High speed internet, breakfast and other amenities available. Do be aware that the hotel is a bit difficult to access (you expect access from the mall side and it is not available there)...and the parking is TIGHT. Staff is very friendly and the hotel is very clean.

"Great place to stay"
Kelly L, 04 Décembre 2019

We stayed here over the busy thanksgiving holiday and we received great service. I was surprised how quiet it was and couldn't hear my neighbors. The breakfast had a lot of options and was very clean.

"Well appointed rooms, great location"
Dream550120, 04 Décembre 2019

Best Western Plus Vancouver Mall Drive Hotel and Suites is in a great location with lots of parking. Rooms are spotless. The staff is helpful and provides fresh baked cookies. The wifi is fast. The pool and hot tub are immaculate. Breakfast has lots of variety and is well staffed.

"Best Westen Plus Vancouver"
georgerA2603LC, 03 Décembre 2019

I checked into the property around 4pm and I had a great motel clerk that explained to me the breakfast times and check out times ansd the diffrent offerings. Because I am a Diamond member she upgraded my room. The rooms are nice clean and well stocked. I would recommend this motel to anyone traveling through Vancouver that needed a place to stay.

"Clean, conveniently located"
enithil1970, 29 Novembre 2019

Room was clean and comfortable. Conveniently located near the mall and lots of restaurants. The bonus was continously available hot water. The staff were friendly and extremely helpful. Breakfast was hot and satisfying.

"Clean and convenient "
Leonmew, 25 Novembre 2019

This was a great place to stay. We were in town for family and needed a dog friendly place to stay one night. The hotel was close to freeways without being too close. Very clean and quiet. Very large refrigerator and a microwave if someone was staying for a while. I will definitely keep thus place in mind for the next trip.

"Our weekend"
stevenpope2019, 25 Novembre 2019

My wife and I stayed one night in a king room with a jacuzzi tub just to have a night away from our kids and dogs. This Best Western was very clean quiet and seems to be very well taken care of. All of the employees were super nice and we had a great breakfast overall a great place to stay.

"Repeat customer and will be again"
KatInAK, 22 Novembre 2019

I stayed here with my family years ago and was very pleased with this Best Western then too. We love the location and it's so easy to get to from PDX. The hotel is in great shape and the staff were very welcoming. we'll be back!

"Great hotel"
Steve R, 13 Novembre 2019

Attractive hotel. Perfect for any reason. Breakfast was quite good. Service excellent. I will stay here again anytime I'm in the area. Very convenient to get to from the freeway. Bed was very comfortable.

"Quick Trip"
Marsha P, 12 Novembre 2019

Room was spacious as we wanted it to be. The bed was NOT as comfortable as we would have liked it to be. We were here only one night for a family Celebration of Life and staff was accommodating to place us all on the same floor.

"Great Location"
K9884VLrichardb, 07 Novembre 2019

Fabulous Location. Travelling South through Portland this location is perfect. The hotel staff are super friendly and helpful. The rooms are clean and the pool and fitness centre very useable. A good selection and choice for the included breakfast.

"Nice and Quiet"
JanellealsoMark, 02 Novembre 2019

Really nice place to spend the night. Very clean and quiet. The staff are incredibly helpful and friendly. Will definitely stay here again. The location is perfect. It's close enough to restaurants and activities without being in all the yucky traffic in Portland.

"Great Stay!"
Dana C, 02 Novembre 2019

Great stay at this Best Western property! Dayna was our front desk associate and she was wonderful! Room was clean and breakfast was included. Id recommend this hotel! It's also near restaurants and shopping and easy to get to.

"travel home from southern vacation"
Robert M, 01 Novembre 2019

The hotel was very nice. A bit hard to find, even with GPS, but worth the effort. Close to many restaurants, both sit down and fast food. Also close to shopping and easy access to I-205. Staff very friendly and helpful. Breakfast was pretty standard for motel breakfast, but well done. Breakfast room was very nicely decorated and comfortable.

"Staffing"
JANET g, 31 Octobre 2019

Could've use one more desk person to be a backup, everything else was very nice the room was very clean a d comfortable, was peaceful and quiet for sleep. The staff was very friendly and very helpful for directions and to answer questions, they always were polite and attentive for personal attention. The breakfast worker person was kept pretty busy serving and restocking the breakfast food , also the hot food was kept heated and not cold.

"Went to Portland for the weekend but stayed here"
ashleybernales, 30 Octobre 2019

I was very impressed with this hotel. I will definitely stay here again. The hotel was clean. The breakfast was amazing. So many choices. That was nice to not have to worry about finding some place to eat. The staff was friendly and kind. Very lovely hotel

"Home Away From Home"
Chris-Duplissis, 29 Octobre 2019

Excellent hotel, clean rooms, comfortable beds, caring and cheerful staff, great fitness center and pool facilities too. A Leisure stay or business trip is well worth the making of many a joyful memory.

"Anniversary get away"
xplormt, 25 Octobre 2019

Room was clean! Bed was comfortable! Breakfast was okay. Waffles and a breakfast burrito. Staff was pleasant! Location was convenient for what we needed. I'd stay here again! All in all a good property to stay at!

"Not super impressed"
btjams, 20 Octobre 2019

Pros - 2 king suite for a very reasonable price. Good central location close to restaurants. Overall, room was decent and bed was comfortable. Easy check in and friendly clerk. Breakfast was slightly above average. Cons - serious concern about cleanliness. Men's room on first floor needed SERIOUS attention upon check in and had not been addressed 12 hours later. It was unusable. The fan in our bathroom took 10 minutes to turn on. The tv remote didn't work. Regular coffee was out when i tried to get some. The decaf was just plain nasty. Overall, for the price it is an average place. Not the best place I've stayed, but not the worse.

"Affordable stay"
savarla, 18 Octobre 2019

My overall stay was good I was turned off by the cleanliness of the bathroom walls that were dirty to look at and in the elevator from people going in and out of the elevator but there was sticky stuff on the floor

"Nice hotel"
Karina H, 17 Octobre 2019

I enjoyed our stay, the only recommendation I would make would be to improve the breakfast recipes. The scrambled eggs tasted a little off and the potatoes had to much thyme I believe and not enough salt and the sausages did not taste fresh. But other than that I really enjoyed the cleanliness and the location.

"Awesome"
Happiness6263, 14 Octobre 2019

Love the rooms and how spacious it was, we had 2 kings, and the rooms had their own bathrooms and separated by a door and especially the price it was a Win Win. All the staff was amazing and very helpful especially the front desk, to housekeeping. We did have to drive a little further that usual but it was worth it.

"A cut above"
Steven S, 12 Octobre 2019

As I Best Western rewards member I have stayed at many BW's over the years. This hotel is probably the best I have seen. Clean, comfortable, big TV, indoor pool, even a sauna. It was quiet and had a provision to keep the HVAC fan on, which to me makes a big difference by providing white noise while you sleep. I would have no hesitation recommending this hotel to friends and family.

"It was horrible! Messed up our reservation and put us on the second floor when we had asked for the top floor."
sassysue1979, 11 Octobre 2019

We were put in the pet area where my husband is very allergic to animals. We let the front desk know and was told there was nothing they could do! The beds you roll into the middle,very uncomfortable! I will make sure family and friends NEVER stay at this place! Very bad service! Very bad experience!

"Do Not Use Them"
Michelle C, 10 Octobre 2019

We held a company meeting at this hotel for two days. The meeting space smelled of mold, it was not set up on the first day, the HVAC for the room did not work (Not Working written in sharpie on the thermostat box), they did not provide water and coffee as requested, the outlets in the room did not work and they did not have an electric cord so we had to provide our own, there were no connectors for our laptops to their TV (and i was told there would be). Two of our people requested different rooms due to thermostat not working and a large amount of spiders in their rooms and were told no. No one came to fix the thermostat or address the spiders. We sent emails canceling two of the rooms well before the cancellation deadline and were told they were charging us for no shows for those rooms. I spoke to the area general manager and she refused to comp the conference rooms even though I was told by the front desk manager that the first day would be comped. When I discussed all of these issues she stated they were never made aware of the issues, which is completely not true. We talked with several employees at the front desk about all of these issues for two days. Not a good experience at all and I would avoid this place like the plague, especially if you are thinking of holding a business meeting there.

"Hot Tub"
tduran2019, 08 Octobre 2019

My stay was wonderful due to the wonderful jet tub in my room. Long hard day at work and then being able to get in the nice big tub with plenty of hot water was amazing. The bed, pillows and all the rest was confirmable and very well accommodating for what I needed. I'm sorry to say I did not stop for the breakfast in the morning but it sure did smell wonderful.

"Watch they're billing"
pjohnson58348, 02 Octobre 2019

Paid by credit card at the time of reservation including the pet charge. When we checked out they charged me a second time for the pet but wouldn't correct it. Smelled of marijuana into the evening even tho it was a non smoking floor

"Great hotel!"
eric2008384, 30 Septembre 2019

Very recommended, whenever I have to come to Vancouver, WA I will definitely be at this hotel! The rooms are very nice and clean, the breakfast is sooo good! Everything was very well, it is a great hotel!

"Front Desk went above and Beyond."
cheeseit, 24 Septembre 2019

The hotel was great, We would like to give a huge thank you to Dayna. We asked for a list of things to do in the area and she went above and beyond giving 2 pages of list ideas and brochures. We very much appreciate all the effort she put into it.

"Best Western, Vancouver Mall"
res9002, 22 Septembre 2019

An enjoyable time spent here, however it has change a lot since my last stay. The owner/manager of this Best Western has done a great job of trying to keep this unit a pleasant place to stay. Unfortunately the corporate offices at Best Western have decided to remodel all of their hotels, and they have not done a good job. This particular hotel had a wonderful color scheme and décor that fit well with the area and was modern and upbeat. Corporate came in and changed it to 1970's brown and some kind of off color white and threw it back 50 years into the past. Again, the owner/manager of this hotel is trying to use what corporate threw at him and they deserve kudos for their job of making it work. I have stayed at many Best Western hotels over the past couple of years and have found the same problems everywhere I have stayed. Will I stay here again? Definitely. Value for the dollar and location can't be beat.

"Nice Hotel"
smspringston, 17 Septembre 2019

Clean convenient hotel. Great bed, we wish our bed at home was as comfortable. Quiet room and a very respectful staff.The full breakfast was a nice touch. The gym was a plus, a little small but it was adequate for our needs.

"Comfortable, clean, good location"
Valerie L, 15 Septembre 2019

Reception staff were friendly, courteous and efficient. Room was clean, easy to access, comfortable and quiet. Breakfast was plentiful, fresh in clean dining area with helpful staff. It was just a one-night stay but worked well for our business meeting in Portland.

"Seaside"
wash2009, 06 Septembre 2019

I like the hotle and the room it is a nice place and the worker are very helpful at well. I will like to recommend others to this hotel. Anytime anywhere I go I have to find this hotel at all time . Again thank you for your hard work and time

"Worst Hotel I've Ever Stayed At!"
s m, 21 Août 2019

My fiancee and I paid for a king room with a hot tub. Arrived to find the room was not available. The desk clerk immediately lied to us about it. When we got to the room, it was filthy. There was paper pieces on the floor and the hot tub had clearly not been cleaned. When we asked for someone to clean it, no one was available, we were given a bottle of cleaner and told to clean it ourselves. We decided to go to the pool room and enjoy the hot tub there, but it was crowded and noisy and there sauna was broken. We just went back to our room. Too tired to do clean our own tub, we went to sleep. In our separate beds. In the morning we politely asked for a manager. The manager, Kerry Anderson arrived visibly disgruntled. He refused to do anything about it in a very rude manner and didn't even apologize until we were upset, and then it was obviously insincere and designed to get us to be quiet. He seemed angry that we were upset and continued to argue with us and say there was nothing he can do for us. Eventually he did offer us reward points equal to roughly 3% of a room, IF we stayed at a Best Western 23 more times first. There was nothing else he could do he said. After this insulting offer we asked if he could contact corporate and see what could be done. He just said no and stared at us. I got a number for corporate and dialed, when suddenly the manager found a discount for us. Miraculous. The entire attitude of this manager, as a representative of Best Western, was enough to convince us to avoid Best Western properties on any future trips

"Friendly & enjoyable"
jerue2019, 29 Juillet 2019

We were in the area for an engine show in Ridgefield. When we arrived late at night our first night the staff was friendly and got us checked in quickly. Breakfast was very good with alot of choices. We would stay there again.

"Rooms are spacious"
cbarne897863, 29 Juillet 2019

Very nice hotel. Need better quality control in verifying cleanliness. Front desk staff very nice. The rooms are spacious. Pet friendly rooms. Breakfast was good. Only suggestion, prepare for number of guests.

"Not a pleasant stay"
aprilgracesmith, 29 Juillet 2019

Room was 60 degrees when we arrived. Housekeeping did not clean our room. And the toilet was broken. was given a discount for the issues. But the discount was only the same room rate that my in-laws had and they only booked their room 24 hours ahead of me. So my room went from overpriced to regular priced. To me that's not really a discount for the inconveniences I received.

"Run from this place"
Michele A, 28 Juillet 2019

At first glance, not bad. But looks can be deceiving, very deceiving. We kept letting "little" things slide until time for sleeping after a long day on the road. Turn back covers and neither bed had clean linens. Crumbs, stains, you name it, gross. Tried to call front desk but the phone would not work. Called from cell and it went unanswered. Went down and front desk clerk was busy chatting with a gentleman so we waited. When she asked what we needed we told her and she seemed very put out and would rather continue chatting with the gentleman. Long story shorter after call to general manager housekeeping was called in. They were very good, apologized for situation and promptly changed linens. Further dirty areas found in daylight. Utensil containers in breakfast area had crusted jam etc on them, areas where food had been dropped over 2nd floor landing, etc. Staff did not care and told me to contact manager. I have emailed her and Best Western corporate and await word from either. Friends have changed their reservations and we would not stay here again.

"treated like customer, not guest"
nlmaclin, 28 Juillet 2019

Maid service was minimal at best, never emptied trash or changed out towels. Melted gummy bears found on floor upon arrival. They do offer breakfast but I recommend restaurant down the street. Even McDonalds would be better. Very lumpy beds and pillows, they also tend to tip when more than one person sits on edge of bed.

"Great place to stay!"
Karen D, 24 Juillet 2019

We stayed overnight for a girls' trip to Portland. We reserved two suites. The Beds were comfortable, even the sofa bed. The Room was very clean. Great stay! Great location by Vancouver Mall. Short drive to Portland.

"Fleas everywhere!"
grosario25, 23 Juillet 2019

Laid down in bed after a long day and started to feel itchy. Glanced down at our feet and noticed tiny black dots jumping around the bed. Looked around the room and noticed there were FLEAS EVERYWHERE! Asked for a new room, but were kicked out as they were full and made to look for a new hotel past midnight. Tried talking with the hotel personnel regarding a refund for the replacement hotel as it was a higher price due to booking last minute, but were sent around in circles. Never received as much as a phone call or apology. Counted more than 30 BUG BITES! Would not recommend!

"Great property in Vancouver!"
Tyler D, 22 Juillet 2019

This is a very clean and fresh property! The staff is super friendly and eager to help. We were very happy to be permitted to check in early. The room was very clean and up to Best Western Plus standards. Will definitely be back!

"Dog Poop"
kdenck972255, 15 Juillet 2019

The room I was in looked clean at first glance but as I was to find out, that was far from reality. I found dog food on the floor and the next morning dog poop under the desk. You ask how did i find it, by stepping in it. I was disgusted to say the least. I will never stay at this location again.

"Vancouver trip"
wandacore, 14 Juillet 2019

Rooms were nice, clean and roomy. Lobby was nice and inviting. Pool area was great kids had fun. Breakfast was great the first day and terrible the second. I guess it comes down to who is working and how motivated they are second day everything had run out or was low. Hot food was cold and never replenished. Counters were dirty and tables weren't cleaned after people finished.

"2 of the best employees!"
sabrinawood08, 12 Juillet 2019

I have been coming to Vancouver for work for the last 8 weeks and I only stay at this hotel because of Renee and Michael. I have spent the last 12 years traveling for work and I am by far more impressed with them then any other hotel employee I have come across. They have the best customer service, they are warm and friendly. I have, and will continue to tell everyone I come across in the area to recommend this hotel when people ask because of them.

"Family visit"
jacklynni2016, 11 Juillet 2019

Visiting the Vancouver area. Found the best Western to be a good choice. Location is excellent. Staffing is excellent but the rooms could be updated and it just looked tired. The bathroom needed updating badly the tub was pitted and the carpet was musty.

"it was alright"
meanone111, 09 Juillet 2019

Room was large, clean and comfortable. However, I didn't like the design of the tub and the fact that the water filled up from showering, without draining automatically. I had to pull the drain stopper thing up and hold it so that the water can flow/drain, which was terrible. That is not how it supposed to work. The sink is a bit weird as far as the shape goes and I felt that it was kind of small. Also, the elevator floor was a bit dirty and so was the common hallways and it didn't seem like it was mopped or anything. Hotel is conveniently located. It is next to a mall and near everything that you might need.

"Johnson Review"
Ernest J, 09 Juillet 2019

My wife and I had a pleasant stay at your facility. The accomadations were excellent and the people were great. The only regret was that there was no safe in the room. Consequently, we carried our valuables around with us during our visit with family

"Some good, some bad."
was345, 08 Juillet 2019

Breakfast, wirlpool, sauna, swiming pool, exercise room, TV, microwave, & fridge worked great. Air conditioning unit broke, was moved to another room that was disgustingly filthy, with no attempt to clean it after complaint was made.

"Only place to stay in Vancouver!"
Betty N, 19 Juin 2019

WOW! What a great hotel from the time of booking until check out. Hot cookies in the foyer! Eggs and meat selection for breakfast! Staff very attentive to needs and the fitness area is super. The value is extraordinary.

"Great deal for the money!"
Heidi S, 15 Juin 2019

This hotel was extremely clean and quiet. I was very impressed by everything in our short stay. We checked in after a long day of shopping and a concert. Check-in was fast and we got a room on the top floor at the end of the hall...IDEAL. Breakfast options were fantastic. The only thing wrong in that area is that the milk was sour. Yuck. I just switched to orange juice and water and all was good. Check-out was again quick and easy. I would definitely stay here again.

"Columbia Gorge Leisure"
Sheila R, 15 Juin 2019

Wonderful experience checking in, the stay and the great breakfast the next day. The front desk person on the nigh of check in was extremely knowledgeable and helpful. The surrounding area was close to a mall which had a great Mexican restaurant staying open after the mall closed.

"Solid room but meh breakfast/sketchy crowd "
tac0matraveler, 09 Juin 2019

The things I liked: *Front looked like a hotel with a nice water feature, unlike some other Best Western Plus we can't even tell the difference between the front door in the back door. *the room was large and comfy bed. Had microwave and small fridge *I got the room with the Jacuzzi tub which was awesome and worked great. Also the room was still spacious even with the Jacuzzi tub in it. * had a nice looking pool, hot tub and sauna. Things I didn't like: *Breakfast was limited and typical of what you would find at a Best Western, not Best Western plus. For example, there was no cottage cheese or hard-boiled eggs, like at other Best Western Plus,- which made trying to find something not high in carbs or saturated fats *AC in room sounded like someone put a baseball card in the spokes of a bicycle wheel. *I had to run an errand late at night and when I got back there was a crowd that were not guests (some would call them tweakers) in the lobby and just setting outside the front doors. Since they were sitting near the obligatory “we are not responsible for any car thefts” it was a little worrisome that they were allowed to loiter athere for while. Well I do like staying at Best Western pluses, I do think that next time I am in Vancouver I will check some other places maybe down by the water.

"Triple charged for one room!"
mkclements4, 07 Juin 2019

Don't stay here! They may charge you 3 times on your credit card! I've been in contact with them and they are unwilling to remove the duplicate charges -despite my explaining to them that we only had 1 room. Poor customer service but great property.

"Clean and comfortable"
Kevin K, 02 Juin 2019

Very nice place to stay great location by mall and restaurants right off the 205 freeway. They have a great selection of items for there breakfast. There's a great indoor pool, spa and sauna. The fitness room is convenient and adequate.

"Comfortable Stay"
Venture22878032869, 27 Mai 2019

I had a 2-room suite. Having 2 full size bathrooms was a life safer with a room full of women! The king size beds were comfortable as was the sofa. The check in staff was very friendly, although there was only one person checking customers in who had to divide their time with all the phone calls coming in as well. The full size breakfast was good, and usually consist of scrambled eggs, bacon or sausage, oatmeal with all the topping options, waffles, muffins, bread, yogurts, fruits, juices and coffee. Breakfast was served until 10am and the room was not too crowded during around 7am. The hot tub was great, the indoor pool had perfect temperature and there was not a heavy chlorine smell as you often find with indoor pool and hot tubs. There was a small patio off the pool which was nice to enjoy. The sauna wasn't working during my stay, which was a feature I was looking forward to enjoying. It is a pet friendly place where pets are allowed on the 1st and 2nd floors only, so if you want a pet free room ask for a room on the 3rd or 4th floor. The hotel was perfectly located near the mall and many food choices. You didn't hear much road noise unless you opened the window. I would definitely stay here again.

"Worst stay of my life"
Explore46229906675, 20 Mai 2019

This hotel had bugs or something that showed up all over my skin the following morning. The sheets were stained yellow. The sink did not work and the water would not go down. The heater did not work correctly.

"Odor in room during both visits"
Wanderer46110658499, 15 Avril 2019

Last fall I stayed at the hotel and there was a strong odor in the room like dirty shoes. The staff offered to switch us when we reported it, but we just opened the window and aired it out. I went again this weekend hoping it was a fluke, but both rooms I booked smelled again...one just smelled musty but the other smelled almost like a skunk. We also had some issues with check-in and service during our second visit. It felt like a good, safe location.

"OK"
annette487, 13 Avril 2019

reception was efficient but not welcoming . Same when we asked about places to eat nearby , given a printed list with no other interaction . Room was ok , wall in bathroom of room 400 could do with a little patching up . Breakfast , I was happy to have non dairy milk available , perhaps could add some non dairy yoghurt ? Veganism is on the rise ! Would also love if the toiletries were not made in China -- some were ! All in all a forgettable experience , not good , not bad

"Good location"
Trip43232547708, 10 Avril 2019

We had a very pleasant stay. The rooms were clean and clean smelling (very important to my wife). Breakfast was pretty good for this type of service. Staff was pleasant and helpful - especially the Front Desk staff.

"Centeral location"
Dat N A, 09 Avril 2019

This hotel was nice, clean and convenient. The breakfast is a continental hot breakfast that consists of eggs of some sort (scrambled, omelet style) with toppings, oatmeal with toppings, waffles with toppings, yogurt, breads and bagels, apples and oranges, sausages and juice. The room we had was the queen suite. It sleeps 6 or 5 adults comfortably with the sofa bed. It has a fridge, microwave and coffee maker and was in my opinion, large. The downside was that the walls are a little thin but nothing or nobody kept us awake.

"Disaster"
Sightsee614404, 08 Avril 2019

Walk in with reservations from 4 months ago an none of it was correct . How do you tell someone that they almost didn't have a room because they over looked having a dog. An don't even think of getting the ground floor. Husband has issues walking. Then the worse room in a hotel next to the elevator with a dog. Just checking in was a experience no one should have to go through

"Average"
Jet21605222193, 07 Avril 2019

Quick and easy check in & out, average cleanliness, nice lobby, spacious room but uncomfortable bed, view from the room was a concrete wall so not able to even look out to see the weather, average indoor pool that could use some cleaning, staff not helpful in making suggestions for local restaurants etc., there is plenty around as far as the mall / shopping / coffee if you have a car.

"Great place, minor issues"
RabidTerrier, 07 Avril 2019

The three stone pillar water fountain outside of the hotel gives the Best Western the most positive Fung shaui of any hotel in the area. I will skip all the positives as they are covered in other reviews. I have two beefs: 1. The computers and printer provided for the guests are terrible: under-powered and fill of electronic crap (probably left by guests). 2. Some idiot potted a small palm in a giant pot and left it to suffer on the third floor (see photo). Criminal!---repot that poor plant.

"Return Home"
atki2017, 01 Avril 2019

My wife and I were very pleased with the courteous and helpful staff. The room was very clean and easy to get to. At this location there are lots of very good restaurants ie. Olive Garden, Outback Steakhouse. I would definitely recommend this hotel to anyone needing an over night stay.

"Quick trip"
Mrsemiller, 17 Mars 2019

A quick trip to be at grandaughters burthday party. Staff very nice and extremely helpful, clean and quiet in spite of several teens staying for sports event. But difficult to find entrance. Once found its easy to enter and exit via the Mall. Very close to freeways.

"Wonderful experiences, have stayed here for over 20 years"
Tour64943663617, 16 Mars 2019

We really love this Best Western. Have never had a problem. Staff have always been extremely helpful, conveniently located close to shopping mall, restaurants, freeway accesses. Portland Aprt. is near

"Quiet and Comfortable!"
Andy H, 28 Février 2019

Very friendly and helpful front desk staff who gave us great suggestions for dinner spots. Freshly baked warm cookies in the lobby area were very much appreciated. Our room was clean, comfortable and very quiet. Wifi was fast and it was easy to login. Only area for improvement would be the breakfast. Only one criticism. Potatoes were actually cold, and other selections were barely lukewarm. Smaller amounts being replaced regularly would have really helped here along with hotter warming trays.

"Newly renovated? "
roguedenise, 20 Février 2019

Sandwiched between a busy road and the freeway. Very noisy. Staff is very sweet. Room smells awful! 40 degrees outside and had to open the window and bring in a car air freshener. I see some updates on everything but the dirty bathroom. Came with candy malt balls on the floor or I would have given it 2 stars.

"Better than a Marriot"
mathmonkey2004, 16 Février 2019

We got a room here for $100 a night. This was a fanominal deal. The rooms were relatively new and quite clean, by American standards, and came with a complimentary breakfast. The beds and pillows were comfortable and the staff was very attentive. The hotel had a pool, hot tub and a sauna along with a workout room. The only complaint I have is the sauna was off so it took too long to heat up. The breakfast had a variety for everyone. Overall a great hotel with a easy on the pocket price-tag.

"Great place"
198bettyd, 13 Février 2019

This was a last minute need due to weather. Check in staff were very courteous and helpful. King room was wonderful, spacious and comfortable. Close to the mall and restaurants. Nice hot breakfast included. Highly recommend.

"Great stay in Vancouver"
Fearless07860772781, 07 Février 2019

Great hotel lots of amenities and the breakfast was great. The indoor pool was awesome and there was never anyone there so we had it to ourselves most of the time. I would definitely recommend this hotel. It is also pet friendly and they also have laundry facilities and we had a fridge in our room but no freezer and they stored my ice cream bars for me they were so helpful and nice.

"We'll be back"
Desdr, 05 Février 2019

I want to commend Sue and Michael who were the most helpful during our 5 day stay. Sue helped in the breakfast room on Saturday morning when it was crowded with cheerleader visitors. Michael helped when our door keycards were not working. They just seemed the most professional and I wanted to compliment them for their kindness and hard work

"Great value and very nice hotel"
Debs B, 02 Février 2019

We stayed for 5 days. The staff was very friendly and helpful. Sue was especially helpful. She was working the front desk when we arrived and then made sure on a VERY busy Saturday morning breakfast that she kept the breakfast room stocked with all it had to offer. We were impressed with her hard work. She takes pride in her job and the hotel.

"Stay At Best Western Vancouver Mall"
Climber65239187812, 29 Janvier 2019

Excellent facility and one of the best desk clerks in the business! Really enjoyed our stay and King Suite. Parking was easy and near the door. Lots of services nearby and had an excellent meal before we returned to the room. Overall a very Nice facility and the key for us was the over the top great service.

"Nice hotel in good location "
Bubuflu, 28 Janvier 2019

This hotel is definitely better than most in its price point. The hotel has good furnishings including comfortable beds. Location is convenient to lots of restaurants, shopping, and highways. The staff was very hospitable and was helpful in recommending places to eat. Parking is well lit with outdoors cameras. Breakfast included was ok about average for most like this style hotel.

"Excellence and Friendly"
elyndadavis, 14 Janvier 2019

We had a great stay. Wanted a jacuzzi room, they had it. We had just left another hotel that I had a reservation with that changed our desired room to give it to someone else. Almost ruined the birthday night!! But Best Western saved the day and they were awesome and very busy.

"Close to everything you could possibly need!"
49Catav, 06 Janvier 2019

Clean and safe hotel with the expected breakfast buffet and a large eating area. Very kid friendly! Indoor pool great when it's cold outside. Convenient to Portland airport, mall, local family activities, grocery shopping, plus close restraurants galore. Kids and husband were never bored while I attended conference.

"Great place to stay"
Walt813, 06 Janvier 2019

We stayed here over Christmas and New Year 2018-19. The room was very comfortable and clean. No smoke smell in our non-smoking room. The complimentary breakfast was good. The housekeeper kept our room clean and changed the towels daily even though we didn't ask her to. We didn't use the laundry, but they had one available, as well as a heated pool and jacuzzi. The staff were friendly. Great place to stay.

"Cleanliness is King"
Dreamer19506542138, 02 Janvier 2019

Breakfast room was well stocked and clean; room spacious and spotless; cleaning staff swift and efficient. Would recommend this hotel to friends and family.I was traveling with my mother who is handicapped, and the accessible room, while not right next to the elevator, was easily navigable.

"Totally Great Experience"
Cruiser23169118836, 24 Décembre 2018

Everything from check in to check out was a 10. The personnel were all very kind and very helpful. The rooms were spotless and in beautiful condition. The breakfast was great and the location was very convenient for us. The pool was very well maintained as was the spa. We didn't go into the weight room, but if it was like the rest of the motel, I am sure it was great.

"Great stay, nice amenities, friendly staff"
houtmanr, 18 Décembre 2018

We stayed here for two nights with family on a trip to see the Nutcracker Ballet in Portland. It was close enough to the city to make it an easy trip. The rooms were clean and large, the pool was just right for our 2 and 4 year olds, and the breakfast was excellent. Sue checked us in and she was very helpful and friendly. We were in room 403, which was great because it was close to the elevator (nice with the little kids). Would definitely stay here again.

"GREAT STAY"
Rose K, 18 Décembre 2018

It is in a great location right off the freeway with lots to do. Easy on and Of freeway. The service was great and the staff helpful. Will likely stay there again. The breakfast was fresh and the room was clean

"Great location for visiting Portland-Vancouver area"
Sightseer29058, 17 Décembre 2018

I booked two rooms for my family at this Best Western. Starting with Sue at the registration desk to the extensive buffet breakfast and the condition of the pool and spa, we were very pleased with the welcoming reception. They couldn't guarantee rooms next to each other, but that's what they delivered. The complimentary cookies, coffee and tea were a nice touch when we arrived, and the breakfast is one of the best we've had in any hotel. Even my wife, who is gluten free, found plenty to eat.

"Clean and Quiet Hotel, Breakfast was Forgettable"
JAMartin66, 10 Décembre 2018

Okay, checked in, and headed to the room, only to find out my key didn't work. Found a cleaning lady to let us in, and then returned downstairs to get my cards re-keyed. Later in the day, my card didn't work again, rekeyed for the 2nd time. Added my daughter to the room, so she could pick up a package and when she arrived, they rekeyed the room again. THIS WAS A PAIN. The Pros: The staff was great; check-in was easy; hotel was quiet and clean. The Con: Keying of the room keys. Breakfast was not very good quality. My son at the sausage, and has not been feeling right since. This was over 24 hours ago, missed school to boot. I would stay here again, primarily because it is quiet and clean.

"Trip"
Nitnoi L, 15 Novembre 2018

SUE was great,she was very helpful when we arrived ,little error from the website that we booked. The hotle was nice and clean in a good location, easy access to all the locals store and restaurants. The mall right next door.great choice of breakfst daily. Ill recommended if u come to thos area.

"Handy loacation, accomodating staff and well-maintained rooms"
SeattleKarl, 05 Novembre 2018

I have stayed at this Best Western twice and was impressed both times by the helpful and friendly staff. Rooms are good size and all room features were operating as expected. The location is very handy to the freeway and you can make a quick trip into Portland if you need to. Plan to stay here again when visiting Vancouver. Plus they are pet-friendly and have a lower than average charge for pets.

"Clean and convenient"
Heywoodya, 05 Novembre 2018

Two night stay at this location. Very nice lobby and staff upon arrival. Efficient check in procedure and welcoming chocolate chip cookies. Location is close to Vancouver Mall with restaurants, shopping, and theaters. Also, a short drive to PDX if that's in your plans. King room was very nice with a comfortable bed and pillows. Separate seating area with couch, desk and chair. Only complaint was the location of the TV. The 42” flatscreen was mounted on the wall at the foot of the bed and could not be turned or angled to be seen from the seating area.

"Kathryn "
alsrose, 04 Novembre 2018

First the refrigerator in the room didn't work. We had to put ice in veggie bin to keep our meat and cheese from spoiling. Couldn't call the front desk to ask any questions because the phones didn't work. The breakfast was hit and miss on what they had. Had to go buy milk for my granddaughter to have the cereal that they did have available.when we asked they said they couldn't go get anything because the general manager was out of town. All of the employees were nice but that is not all you pay for whenever you book a room. They did replace the fridge and fixed the phones. But, we were there for a wedding. Trying to get all the kids and us dressed and dealing with the maintenance personnel was not easy. What was already a hectic day was made worse with all those problems. The bed was hard. The room was hot unless we opened the windows all night. I think I will look elsewhere next time.

"Best Western is the "BEST" place to stay"
Karen N, 27 Octobre 2018

We spent 1 week (Oct. 7-14,2018)at the hotel. Even though we had a late 11:00 PM check in, we were greeted so warmly by SUE at the front desk. She helped us check in quickly after a long flight from Hawaii. My daughter and I stayed in a queen suite (located on the 4th floor, so quiet) and appreciated the extra sitting space (nice couch area). The room was clean and neat. We appreciated the free breakfast where we enjoyed make-your-own waffles, hot oatmeal, pastries, cereal, bagels, hot eggs and meat, yogurt, variety of fruit juices,coffee and soy milk, and fresh fruit. The breakfast staff worked hard to keep the area well stocked and tables clean. The hotel has a self laundry, indoor swimming pool,fitness center and computer/printer,free coffee/tea in the lobby for guests. After a long day of doing tourist activities, my daughter and I looked forward to the free cookies (so "ONO!!" Hawaiian for "delicious") in the lobby before retiring for the night. The housekeeping staff always did a great job and always accomodated me for extra supplies when I saw them in the hallways (always with a smile!). The hotel is located in a convenient location within walking distance to the Vancouver Mall with adequate parking for guests. We were lucky to have SUE greet us with such warmth again (even though it was 5:30 am) and she helped us check-out quickly . We were happy that she remembered us from check-in and that made us feel special. We will always choose this hotel when we visit Vancouver. Best Western is "NO KA OI!" (Hawaiian for "The Best!"

"ml"
mlott52, 22 Octobre 2018

great stay well taken care of facility. everything was operated in a clean and effective manner. I would recommend this facility without hesitation to family and friends. I always enjoy staying at the Best Western because i know what to expect

"Sarah is awesome!"
joshuaminnis, 15 Octobre 2018

I had some miscommunications with this hotel regarding my reservations. I was very concerned about the outcome and whether or not my needs had been met. I am a professional traveler and had always put my faith in BW. When I arrived to check in, I was immediately put at ease by Sarah. She assured me that she would honor my membership status and do her best to help me. She went above and beyond to not only honor my original reservation but to upgrade me to an amazing room!

"Thanks Tara"
Rebecca C, 03 Octobre 2018

We are on a road trip from Sonoma county California to Alaska. We called and made reservations at best western. I met Tara she is an employee at this hotel. Just wanted to say thanks for every thing. We would definitely come back.

"Just 15 minuted into Portland"
lady58_11, 02 Octobre 2018

We tend to stay at Best Western Plus Hotels for short stays because on the whole they are clean and comfortable. This Best Western Plus was clean, comfortable and had a nice check in staff. It is right off the freeway but a little easy to miss because it is back from the street, slightly hidden.

"????"
Anderson R, 02 Octobre 2018

Sue is awesome! We we treated really nice from the first day to the last. The employees here do a great job making you feel like a priority. We really appreciated the time that we were able to spend here. Loved our stay!

"Vacation"
mfdff, 26 Septembre 2018

The staff was exceptional and extended a great price with a great room. Staff was very helpful in recommending breweries to visit and dinner locations. This hotel also had a nice fitness facility along with a large indoor pool.

"employee: sue"
jasmineteawillison, 24 Septembre 2018

We were able to seamlessly check in late when our stay in vancouver was extended a night past our previous reservations somewhere else. Sue is helpful and informative. our stay was perfect, thank you.

"Stay here! Marvelous hotel!"
JessAndz, 07 Septembre 2018

Hotel is just down from a great mall and very good shopping. Tons of restaurants close by and will deliver. We got 2 rooms and the were both spotless and so very comfortable. Full breakfast of bacon, sausage, eggs with cheese, waffles, cereal, fruit, yogurt, muffins, danishes, and hash browns daily. Food was very good and included. Very nice hotel pool with spa and a sauna that we took advantage of. Make sure to check down at the front desk for freshly baked cookies as well. Yum! We had a jetted tub in our room and it had a refrigerator microwave in the rooms.

"Clean and Friendly "
troy f, 25 Août 2018

The place was very clean the staff was very friendly the rooms were very comfortable parking is a little tight if you have a bigger vehicle but overall our stay was very enjoyable and would highly recommend this as a close place to shop and a good central location from the Vancouver area

"Found condom. Scarey hotel"
Frank S, 23 Août 2018

My wife found condom next to bed. She was grabbing her hair tie that fell. Manager Kerry was a disrespectful and scary man. And I am a rancher/farmer. Seen alot. This guy was something else. Please choose another. Bless ya!

"Great Value and Nice stay"
prov3110, 15 Août 2018

Convenient location for the vancouver area. We have stayed in Salmon Creek several times to be a little closer to family, but Salmon Creek hotels were WAY overpriced for the value at this time in August (Clark county fair was going on as well as other north vancouver activities so maybe that is why) So we booked our first stay here near the vancouver mall. Just added a few minutes to the commute and was extremely convenient for shopping, restaurant options, and even a needed run to Target. The hotel is recently remodeled. Off the road just a bit behind a few other businesses, so very little traffic noise and top floor was very quiet, even with traveling sports teams. Easy on and off for I- 205. Everything was very clean and in good condition. Traveling with a party of three (and an unknown potential for 5), we booked the 2 bedroom/2 bath king suite rather than our usual 2 Queen room. We felt it was worth the extra $ considering the roomy space, two bathrooms, door between rooms and the full size sleeper couch. When we decided to add an extra day to the trip, this room was no longer available so we switched to a 2 Queen. The staff was very gracious to accommodate our change by notifying us about 11:30 a.m. that the other room was ready to go and we could check out of one and move our luggage down the hall to the other. Much appreciated! Breakfast is standard and nothing to get excited about. Eating area and lobby are very pleasant and well appointed. Standard Best Western beds which are very firm. (I find the HIE beds softer) Liked our stay and will stay here again!

"Great place"
T S, 11 Août 2018

Another nice place, very large room that accommodated easily the five of us, great swimming pool and a nice breakfast. Conveniently located 20 minutes from the center of Portland. Good value for money (~180 per night for double queen plus extra foldout bed).

"A+ Clean, comfortable and the staff was friendly and courteous"
Borgy62, 09 Août 2018

My wife and I spent two nights here a week ago. Spent about $175 per night for a room with two queen beds; our adult daughter stayed with us. Great location to explore Vancouver, WA. It was a little difficult to find; it's located off the street, behind the Urgent Medical Care - Family Practice Bldg. The room was clean and cozy with comfortable beds. The walls were well insulated; we had neighbors beside us, but never heard them. The pool, spa and sauna were all very clean. When we had trouble getting the sauna to heat up, the maintenance guy was quick to remedy the situation, with a smile, and it was heating up just fine after he attended to it. Breakfast was varied and tasty. We wake up early - and they had hot coffee in the lobby at all hours. The staff was friendly and available. The small fitness room was perfect - my wife used the elliptical one afternoon. As a side-note: I highly recommend a dinner out to the restaurant "Beaches" in Vancouver, and to request a river-side table; the atmosphere, service and food there was great. Afterwards a stroll on the adjacent boardwalk will make the evening truly memorable. Regards, Hank :)

"One of the best stays"
lizwC3957KF, 08 Août 2018

I don't have one negative thing to say about our stay at the BW Vancouver. The staff were all friendly and helpful, the building and room were clean and supplied, the breakfast was great, and the location was perfect for us. Last, but not least, I slept like a baby in their comfortable bed! I have neck and back problems, so this is a big deal to me, especially when I travel. We will stay here again!

"Nice Place to Lay Your Head"
luckme0, 07 Août 2018

We flew in and we're looking for something relatively close to the airport as well as close to Portland and the Columbia River. This fit the bill. And it was a pleasant surprise to find a very comfortable room and bed. Breakfast in the morning was average but filled the stomach In preparation for a long day. No complaints at all.

"Willing to accommodate customer needs"
User, 05 Août 2018

We reserved 6 rooms for our tennis team to stay. Each family has its own needs. Staff is willing to accommodate each family needs and keep all rooms around the same area . Good comfortable bed. Spacious rooms.

"Pacific Northwest Roadtrip"
khoid802, 05 Août 2018

Location right next to freeway,close to shopping center,room was huge,breakfast was good with hot items,choices of cereals,waffles and mores.only 20 minutes to multnomah falls or Columbia river gorge and 10 minutes to Portland.will stay again next time in the area.would recommended.

"Good BW"
mallin1321, 18 Juillet 2018

Was a little difficult to find, as we thought it was just off the Freeway, but you had to negotiate a little to find it. Not far from a large shopping mall with a Macy's and loads of other shops. We had large comfy beds , coffee machine, good shower etc. Nothing to complain about and decent enough breakfast with fresh cooked bacon and scrambled eggs on China plates and proper cutlery, none of the usual paper plates or plastic bits. We also found an Outback grill on the Mall for eating in.

"Port in the storm"
BuzyB60, 15 Juillet 2018

It was necessary to to have a senior citizen live elsewhere while we did maintenance on her home.This was our choice to have her stay her stay here to make it a pleasent, positive experience. She had a respite and we were able to complete our task.

"Owners of BW only care about the money"
Tina H, 10 Juillet 2018

July 9th 2018 I booked a room for my son's birthday upon arriving we checked in our room and it was the wrong room we were upgraded which was nice the but later the birthday boy stepped on a piece of glass in our room a piece broke off into his foot so needless to say several hours was taken out of our day to deal with that then we found dirty socks and a dirty t-shirt just underneath the bed we were given a different room by the time night came everything was ruined we were moved three times in one day when we asked for our stay to be comped for the next day the owners said no because they are running a business and cannot give out rooms for free, I don't know what kind of a business they are running here but I will never stay here again I am absolutely disgusted.

"Comfortable Best Western Plus"
Jim B, 29 Juin 2018

We stayed here a few years ago and still found this to be a nice Best Western Plus. We arrived late and left early, so had a fairly short stay. We were pleasantly greeted at check in and found our room very comfortable and clean. Breakfast was pretty standard Best Western fare.

"Not impressed"
samantha_veno1, 27 Juin 2018

We were in town seeing some family and really disappointed in our stay. Housekeeping was extremely short staffed. We were told 5 housekeepers quit that week, and 3 walked out in one day. When we checked in at about 3:45 (check in time was 3:00) and were assigned a room. When we got up to the 4th floor with all our luggage in tow, the room had not yet been cleaned. We lugged all our things back down to the front desk, and were assigned another room. That room did not get serviced once during our 4 night stay until we spoke with management. The first day was our own doing as we had the "do not disturb" sign up from about 12:00-4:00. The following day however we got left the room at 10:00am and didn't return until nearly 5:00pm and our room was not touched. I specifically double checked to make sure we didn't have the do not disturb sign out and we did not. We had to get new towels from the front desk. Our final day before checking out we left at about 9:00am and returned to our room at 2:15 and it still had not been cleaned; I had to go to the front desk for toilet paper. We finally had it and went to speak with the manager. We saw a gentleman at the desk dressed in a Hawaiian shirt and asked of he was the manager and his response was "maybe. Why are you asking?" I started to verbalize my concerns and he cut me off before I was even half way done. He offered us 1000 Best Western points, and to have the room cleaned right then. While the gesture was nice, he did not fully listen to our concerns, and was quite abrasive. 1000 points is only equivalent to $10 which is essentially nothing. We also had to sit in the lobby for half an hour while the room was cleaned while we were exhausted and sweaty from the day and just wanted to rest. Breakfast was okay. We have had better and worse from hotels in the past. The front desk never had more than 1 person working at once even during check in times and the poor girls were always trying to do 20 things at once. The staff at the front desk were always very kind at attentive however.

"Clean but never again"
indigowave, 24 Juin 2018

This room was reasonably clean or we would not have stayed. They have updated this hotel but it lacks pride. Our room had 2 pictures on the wall that were the exact same picture on opposite walls. The bathtub didn't have a stopper, so we used a washcloth to plug the drain for my little one to take a bath. The bathroom mirror was placed over another mirror, which showed through on the edges. Very tacky. There was an outlet behind the tv, yet reachable, that had no oiler cover. Obviously this was a quick renovation slapped together, in our room anyway. I tried to kindly tell the desk help about our room as we left and her response was, "so what was wrong with the room?" They obviously don't care.

"Great Place to stay near Portland Airport"
Femmedefleur, 24 Juin 2018

My husband and I recently flew in and were flying from Atlanta we arrived in the evening after a long day of travel and we knew we would be leaving in the morning and getting into Atlanta late in the evening. We stayed at the Best Western when we arrived and again the night before we flew home. It was perfect for us. We were tired and in the lobby was coffee, water and cookies along with a very friendly staff. The next morning we enjoyed breakfast. I expected cold rolls, etc but instead there were freshly scrambled eggs, potatoes and sausaged. Also, fresh fruit, yogurt, hardboiled eggs and a selection of rolls and breads. We reserved the same room for our return because it was quiet and convenient. The property is a little tricky to find ... there are several motels as well as resturants and stores nearby but it is located in a quiet corner

"Good Place to Stay"
thomassM1299WB, 21 Juin 2018

Excellent service from most of the staff. Nora did a great job taking care of my room. The breakfast is just okay, but it is included. I would definitely stay here again and recommend the hotel to others.

"Great stay"
Cindy S, 04 Juin 2018

The hotel was very nice. The staff was very nice and friendly. It was very convinent to have the breakfast open until ten. The pool and spa were very well kept. We could not get the sauna to work. I would recommend this hotel.

"Truly Exceptional"
jodim234661, 17 Mai 2018

This hotel is what you would expect from a Best Western Plus. Great staff. Upscale rooms with a wonderful atmosphere. Just the right balance to do business and family We look forward to our next stay there.

"Perfectly Pleasant"
beaueben, 16 Mai 2018

Friendly staff and clean room! Can't ask for more than that! The strawberry belgian waffles were delicious, and the kitchen/serving staff kept the food stocked and the sitting area clean and tidy. Thank you!

"Nice Hotel"
T4928XYpeterd, 26 Avril 2018

Great breakfast. Fast internet. Friendly staff. Easy access to freeway, restaurants, and mall. Definitely and above average hotel. All staff were helpful when we inquired of the. The only issue was we checked in at 9 PM and had to wait several minutes for someone to greet us.

"Great Stay!!"
TeresaB881, 20 Avril 2018

Wonderful venue, great space, love the suite!! Worked well for our family and the breakfast was delicious and well presented! Little bummed when they ran out of a few things but overall superb experience!!

"Amazing Staff!"
nattanner02, 01 Avril 2018

The staff was so amazing with everything! My daughter who is 4 was full of questions and every staff member seemed more than happy to answer all of her questions to her satisfaction. That means a lot to me!

"Disgusting, stinky and outdated"
irynaprydatkina, 30 Mars 2018

The room was dirty, the carpet looked like it has never been cleaned; in the bathroom somebody put a patch and sanded it without cleaning after themselves; all the bed staff was torn and sewed together and also had a lot of stains; the mattress was very very old and used and I sank into it as soon as I sat on it. The room also smelled like cheap air freshener. When we asked the front desk clerk if there was any other room available he just said “no, they are all the same”. I do not need a big room with all the amenities and a jacuzzi but if I stay in a hotel that calls itself Best Western Plus I at least expect a clean room with a good mattress. None of that was provided. It looked more like an hour to hour motel rather than Best Western Plus near Portland, OR. We had to cancel our reservation and move to Springfield Marriott where we received great service, a spotless room and a comfortable mattress.

"Recomed this and all BW Locations"
axle2017, 21 Mars 2018

have never had a bad experience over several years staying at best westerns across there coverage areas in the US, they have quality properties and amenities and if I have a choice they are who I stay with for business and personal travel

"Great room, terrible food!!"
delong2018, 19 Mars 2018

We got a great deal on a weekday stay in a room with Jacuzzi. It was fantastic. Staff was great, room was clean and because I signed up for the free membership I was able to have early check in for free. The continental breakfast was disgusting. They used spray/squeeze cheese and precooked and reheated bacon. So gross.

"So Quiet!"
dallasrd, 05 Mars 2018

We had great sleep here. The room was super quiet. Beds were very comfy. The breakfast was adequate with plenty of choices. Really good waffles.Check in and Check out was simple and efficient. Staff was friendly and helpful

"This is an extended stay facility"
D H, 01 Mars 2018

On check in, the room had a sickening, overpowering smell of cleaning fluids. Over the next 24 hours that gave way to a nauseating stench reminiscent of an institutionalized old people's home. The hotel was filled with ‘questionable characters' and ‘delinquent appearing teens'. The non- smoking policy was continually violated, there were yelling matches in the corridors, an eviction and an early morning police raid! You couldn't make this up....and I didn't! I feel duped. We thought we were booked into a best western business hotel but found ourselves in an extended stay facility. My complaints were met with indifference and my review on the hotel website with a flippant canned response.

"Good Solid Stay"
1970cindyw, 23 Février 2018

Best of the Best Western brand: Good bed; Good pool, tub spa, sauna; Seemed very clean; Attractive decor - made me feel comfortable and NOT depressed as some hotel upgrades can make me feel. Quiet; Close to Mall; Staff pleasant; Decent TV with good channel selection; The usual Complimentary Breakfast fare.

"Lovely hotel."
Suzi_mom, 17 Février 2018

It has an updated lobby and a good breakfast. The beds were comfortable as were the pillows. Staff was friendly. Handy to the highways and yet the rooms were quiet. Close to the mall for shoppers. Don't expect perfect interior for rooms but they are comfortable and clean.

"Great hotel "
daveanddana, 11 Février 2018

I really can't remember why I booked this hotel being we were visiting Portland but when we walked in I was happy. So clean. Room is a king suite and sizeable and clean They even left us candy and a makeup removing wipe. It's the little things. Comfy bed and comfy pillow. Aside from the little monster running around on the floor above this is top notch for us

"Modern and clean for a great price"
Mary O, 10 Février 2018

If you are looking for a place with a great view this is not the hotel for you. If you are looking for a very nice pretty quiet place for a great price and easy access to everything from shopping to restaurants to easy freeway access this is it. This Best Western Plus hotel has all the amenities; indoor pool, jacuzzi, sauna, work out room, laundry and even a little convenience store in the lobby. The continental breakfast was one of the best we have ever had with a lot more choices than any others and good food. The room was very modern, clean and quiet. Water pressure and shower head may not seam important but if you travel often you know it is. Well the shower was great. The beds were comfortable with lots of good pillows. We were there for 4 nights and saw many of the staff and they were all friendly and helpful. Thank you Best Western Plus we will definitely be back.

"Awesome hotel "
stephanie b, 06 Février 2018

Our family came together for my grandma's funeral. We all stayed. Over 70 of us. They worked with us and was very accommodating. They have an indoor pool and hot tub that the kids enjoyed. The breakfast had a great variety. The breakfast lady was working double time because of our group and did a great job. The front desk people were amazing. Very polite and professional. The house keepers were very nice and friendly. The 1st day we got there, There was an older gentleman who looked like the GM that was on his cell phone walking around talking really loud in the lobby and on the floor we were on. Wasn't very professional at all. Other then that we would go back in a heartbeat. It's right down the street from the mall walking distance.

"Creepy people, dumb front desk"
Kurtly31, 04 Février 2018

How this place is a BW plus, I'll never understand. Being diamond select (highest loyalty level) I wasn't offered an upgrade or even a bottle of water. I've yet to determine what exactly diamond select actually offers me. Besides some fancy wording about a cool dedicated 800 number for making reservations. Yawn The place is creepy! The side exterior door is propped open and wouldn't lock. Several times I seen creepy people use it and then the side stairs going up to the higher floors. I also noticed creepy people lurking around my truck. Which I moved to the front of the hotel. Beds are horrible. WiFi is horrible. Lock your doors and hope the weirdos do break into your car. Better yet, just don't stay here. Many other adequate choices near by.

"Romantic night away"
954jasmyn, 27 Janvier 2018

I was coming back into town and i surprised my bf with a romantic stay here. We had the best time! The jetted tub was amazingly relaxing! Great experience having a mimosa while sitting relaxing in the tub and comfortable bed.

"Suburban resort?"
Chris_Ransdell, 10 Janvier 2018

This BW Plus was one of the nicest and most amenity rich non Premiere Best Western's I've ever stayed at. The pool and spa area are resort quality and the lobby and drink/snack choices all made me think resort hotel more than suburban mall. We also appreciated the guest laundry facility.

"January 2018"
U5537PAdenniss, 03 Janvier 2018

Very nice accommodations at this hotel. The room was very neat and was exceeded our expectations. Would definently recommed that particular hotel for others to stay. It was more than worth our time to come to Vancouver;

"All Around Comfortable"
941darlenet, 03 Janvier 2018

Very clean hotel and very accessible to I-205. Within walking distance to multiple eating establishments, large shopping mall, movie complex, and public transportation. Very pet friendly. Excellent multiple large exercise room with indoor swimming pool.

"New Years weekend"
S995BUcarolync, 02 Janvier 2018

Over all welcoming staff, recognition for "rewards" status, Lovely room, great amenities, breakfast variety, and extended breakfast hours compared to other hotel chains. We try to book at this hotel when we stay in the Portland area.

"Pleasant stay"
judyk686, 28 Décembre 2017

Enjoyable stay. Location is really convenient if you know the area, but out of town guests got lost and we were behind schedule. Happily everything worked out and we did enjoy ourselves. Would definitely stay there again.

"friendly staff nice place"
365gloriaj, 26 Décembre 2017

The rooms are big s and the beds are comfortable it is kid friendly place my kids had fun using the pool breakfast was good and satisfying parking was close to the entrance and the location is excellent very close to the mall

"Clean large rooms"
Dean W, 25 Décembre 2017

I stay at Best Western hotels whenever I can and this one did not disappoint. The room was huge and clean. The hotel is easily located off I-205 but walking anywhere from the hotel can be challenging with the traffic. The breakfast is on par with other locations, nothing special. Steamer trays are used to keep food hot but the bacon and potatoes become soggy. The pool and exercise facilities are clean and easy to use. I had a noisey room next door but one call to the front desk and the problem was solved without any trouble. I look forward to staying at this location again.

"Very nice reasonably priced hotel"
WisconsinAl, 21 Décembre 2017

Visiting relatives... Selected because of location, previous BW experience and reasonable price. All employees of hotel were eager to please and very friendly. Breakfast was not elaborate, but was very nice... we ate there every morning. Hotel was VERY convenient to Portland International (PDX)... a less than 15 minute, very direct drive.

"Great Exxperience"
jodim234661, 20 Décembre 2017

It is definitely what you would expect from a Best Western Plus. Great staff. And the king suits are very spacious and stylish. It accommodates space to do business as well as a place to relax after.You will not be disappointed with this hotel.

"Hard to Find; exterior colors offsetting"
dennishE143DX, 19 Décembre 2017

The BW brand includes blue & gold exterior colors. This one was in a business park, colors red & white - almost as if a Stanford grad decided to override Traditional colors. It made the BW hard to find and garish.

"The BEST Best Western"
L1125DWangelal, 18 Décembre 2017

This is my entire family's hotel of choice when we visit Vancouver/ Portland to spend time with family. Staff is AMAZING... We are treated just like we are Friends and they make us feel so welcome and comfortable. Rooms are wonderful.... Beds are so cozy and everything is clean. Breakfast is YUMMY.... great selection and staff again is very accomodating.

"Satisfied with stay"
joannasD6837IR, 11 Décembre 2017

It is a really great place to stay. However, it is a little bit expensive.. The staff was nice. The location is great. The place was clean and updated. I would stay there again and have stayed there a few times.

"Terrible experience"
debbiesQ9675CO, 06 Décembre 2017

Dissatisfying from the check-in yo checkout —- dissatisfying from the moment of arrival at checking at front desk, to internet service, to checking out the next morning & then to listen to a lead female discipline a staff person for calling in sick was poor customer service

"satisfied"
kristinc926, 05 Décembre 2017

The beds were rock hard. I was worried about noise from the freeway but didn't hear anything. The hotel and room was very clean. Breakfast was ok, probably better than most.- cheese omelets, waffles, bacon, plain potatoes, assortment of juices and cereal.

"Always A Great Stay"
MsCherisse, 04 Décembre 2017

When in the Vancouver area, we always stay with BWP at this location. It is centrally located for visiting family, not far from nature and the falls and it's a quick shot across the river to Portland. They have great service, professional and polite staff, great accommodations, always utilize the gym and plenty of choices at breakfast. The beds are comfy and always provide extra pillows, which for me is a plus. Always satisfied customers.

"Nice place"
Nichole M, 03 Décembre 2017

Right at the Vancouver Mall. Very comfortable bed and pillows. Got a Queen suite for under $90.00 on a week night. Pool and spa were clean and enjoyable. Close to many restaurants, nightlife and things to do.

"If you want to sleep over a lobby party until midnight."
StJohnVI, 02 Décembre 2017

Extremely loud men hanging out in the two storey lobby until 11:45 pm both Saturday and Sunday. The desk clerk ignored them. The second floor rooms are on a catwalk surrounding the lobby. It was ridiculous.

"Solid experience, as usual"
I6292VSericg, 30 Novembre 2017

We pick this hotel because we like having a soaking tub in our room. We also like having the opportunity to swim in the pool. The soaking tub adds to the cost, but it allows us to unwind after hours of socializing. The location is great, the staff is great, and the price is reasonable.

"Great Staff & Clean rooms"
B4121MVheidis, 28 Novembre 2017

Everything was good besides the room itself. Could hear every little thing and not very private. When door was opened could see the jetted tub that was in our room. Also could hear every person walking and talking past our room.

"excellent hotel"
daleneq, 27 Novembre 2017

This is very close to the mall and restaurants, we booked a 2 king bed suite and it was very big and worked out perfect for the 5 of us. I would recommend this hotel, its a great hotel for a good price.

"Hot tub wasn't work I wasn't offered a solution for it and paid full price for a night without a hot tub in my room."
Monica O, 24 Novembre 2017

Dirty room. Hot tub did not work. Very noisy and not very comfortable. No remote for TV. Did not fix hot tub in a timely matter. Breakfast was cold. Eggs were still frozen. I was excited about my stay until I got to my room. From then I was there was just ready to go.

"top tier BW"
John T, 21 Novembre 2017

not much to say except I wish they were all like this one. everything was as it should be for BW plus. clean, everything worked, profesional staff, very good breakfast, fine location. easy parking, nice small fitness center. I would recommend to freinds and family for sure.

"Great place"
Loren M, 20 Novembre 2017

We have great time at this hotel. The location is great for shopping and close to the theaters and restaurants. Close to Oregon and Costco. The pool is excellent and our kids live close. We like the comfort and quiet area of the hotel to all our needs when we stay in Vancouver.

"Our wonderful stay at this nice Best Western Plus"
Kitchigaigts, 15 Novembre 2017

This was our second time staying here and we really love this place. The breakfast is really, really good and the room is awesome. We love that we can book a two bedroom....very unique. We look forward to the next time we stay here. Really nice!

"Suite Dreams for Weary Travelers"
G1717WGleed, 12 Novembre 2017

Room nicely furnished, 2 queen beds non smoking! Had large dog with us so the extra room was greatly appreciated. Friendly staff, good food selection for complimentary breakfast. Area provided for doggie needs.

"Our Trip to the Northwest"
G5865YWdaveh, 12 Novembre 2017

Good value for the money. I also took advantage of the double points offer in effect at that time. We have stayed at this location several times now. It's always nice to receive a free hot breakfast before embarking on the day and not having to "burden" our hosts.

"Square dance in Vancouver"
Lorri M, 06 Novembre 2017

We enjoyed the motel for the most part. The breakfast was not as expected from previous experience at other Best Western hotel we have stayed in. We were not satisfied with the pool and hot tub. I was looking forward to sitting in a HOT tub after dancing, this did not happen. The hot tub was not very hot.

"Nice Hotel"
paulacR9904RZ, 06 Novembre 2017

This Best Western is in a nice location with the mall right there. It is quiet and clean. The staff is extremely helpful. I would recommend staying here. The beds aren't bad, just not my favorite otherwise the rating would be Excellent. Still highly recommended

"Great Sleep, Great staff"
KarenJoyJ, 05 Novembre 2017

Stayed at this hotel when we traveled to the area for a funeral. The accommodations were very pleasant, the staff were so nice and friendly. Have stayed here before and definitely will again. Good restful location at a very reasonable price

"Nice clean friendly"
H3691DEericl, 29 Octobre 2017

Friendly helpful staff. Nice clean roomy rooms. Lack of parking. There was parking available in nearby business but because I was working nights, it wasn't available for me. I managed to find a spot, but there isn't adequate parking for large vehicles

"Very Comfortable. Ideally located!"
rbramall, 24 Octobre 2017

Roomy unit with sofa. Very comfortable. Ideal location with shopping (large mall) and restaurants close by. Situated just off the freeway & easy to get to. Very attractive inside and out. Exceptional breakfast with many choices. Clean. Friendly personnel.

"Peace and quiet"
Kim L, 23 Octobre 2017

I was in town after the death of a family member. After a long flight from overseas and the emotions of the day I was exhausted and needed a place to stay. I was able to get a suite and found exactly what I was needing! Peace, quiet and a very good nights sleep.

"hotel value"
143mimi, 23 Octobre 2017

I have been staying at this location for over 20 yrs. to visit family. It has improved and as always the staff is most helpful.For the location to the mall it is excellant-restaurants and movies also. Close to freeways and staff always helps me print directions to a nd from where i need to go. Never had a noise issue and the rate has really not changed that much. Never had a problem with parking at any time of day, Coffee in lobby lots of seating.

"Best Best. Western ever!"
thomasdP8849WO, 18 Octobre 2017

The staff, hotel and food are awesome. Kerry the manager is a kind and wonderful manger and his staff reflect that! The beds are fabulous , and I suggest you ask for a room in the back away from the traffic. Although those rooms are quiet as well. The fourth floor is a non pet floor for thos of us with allergies.

"Vancouver Best Western"
F7205SKjuliea, 15 Octobre 2017

Average hotel with some perks. Chose the hotel for the pool, hot tub, and work out facilities. Pool was trained and out of working order for 4/5 days of my stay. Hot tub also closed . Bummer, I could have stayed at a less expensive venue.

"Nice comfortable place to stay with helpful hotel staff"
lynnettem349, 15 Octobre 2017

This hotel was very comfortable, room was very nice, hotel staff was very helpful, recommended nearby restaurant with directions on how to get to it. Breakfast was very good. Only problem we had was finding the hotel, directions to this hotel in AAA tour book were kind of confusing. (We do NOT have GPS)

"Loved it!"
N8950HDtraceyb, 12 Octobre 2017

Very clean and the beds are super comfortable! The staff are super nice and accommodating. Cookies in the lobby?? A-MAY-ZING! Located right next to the Vancouver Mall so dinner and shopping are convenient.

"GREAT HOTEL == POOR PARKING"
38vincea, 04 Octobre 2017

We stayed at this hotel while visiting family in the Vancouver/Portland area. The room was very clean, bed was comfortable, shower water pressure was fantastic. However, the parking situation at the hotel is questionable. The stalls are very narrow, they only have 2 disabled parking spaces (which we need to use). The stalls are barely large enough to properly accommodate a small sedan. I drive a Honda Odyssey, and many other guests had full-size pick ups or SUVs. I had to fold in the exterior mirrors to prevent them from being damaged. Perhaps the owners of the hotel can make arrangements with the surrounding office buildings to get some of their parking or something. If you return to the hotel later in the evening, there were no parking spaces, and one had to park far from the entrance of the hotel -- not cool. The parking situation is the only complaint I have about this hotel.

"Always great!!!"
Lisa D, 01 Octobre 2017

We choose to stay here because of the excellence of this hotel. We have family here and the hotel staff is very kind to our family. We have stayed here on New Years Eve with all of our boys and their families and the hotel provided a room for us to gather with our family in here.

"best hotel in this location"
277lynneu, 30 Septembre 2017

very easy to access due to traffic patterns and busy roads Really nice hotel! Clean, comfortable worth the extra price Service was very accommodating, went the extra mile There was highway noise I-5 very close Breakfast was plain jane

"One night stay"
Lawrence W, 30 Septembre 2017

We are Best Western Rewards members and have been for years. We were able to use our points for this stay. Location is very good. Next to the Westfield mall and close to 205 freeway. WIFI was week but very comfortable stay.

"Very convenient for shopping"
H2336ANlindac, 26 Septembre 2017

Great hotel, great staff. Room was good value for money. Hotel is super close to the Vancouver Shopping Mall. Very comfortable bed, quiet hotel, has everything you need. Great shower and lots of white fluffy towels!

"Omg! Shut the dog up"
Tanya V, 22 Septembre 2017

While the staff is great I had a horrible experience. The people next to me had a dog barking all night!!!! Tried to get a different room they said they were sold out. If your going to allow dogs don't put them across from the pool or let them bark all night long!!!! Super frustrated! Back to Hilton for a reason

"Nice, well located hotel"
KelliHosking, 21 Septembre 2017

We had a short two night stay here. Requested adjoining rooms on the day and were accommodated with a smile. Very well located, particularly the walking distance to the mall. Staff were very friendly and helpful. Would definitely recommend and stay again.

"An even better stay"
Rhan2014, 19 Septembre 2017

We stayed at this hotel three years ago and loved it, so we went back and found that they have totally redone the hotel. Very modern ,clean and spacious. Great location and the free breakfast was very good. The entire staff was amazing, we will always come back to this property.

"Very nice hotel"
Sandra C, 13 Septembre 2017

We stayed 3 nights and were very satisfied. Hotel is close to major highways, but still quiet. Staff was very helpful with directions to restaurants, how to access various highways, etc. Beds were very comfortable. Room was large which was nice since we have a dog. Breakfast was good and well stocked. Would recommend.

"Vancouver has lot's to explore"
Lori S, 11 Septembre 2017

I had no idea that Vancouver had such a foodie scene, amongst other great activities, we will be coming back when we have more time to adventure...This location is right next to the mall, on the border of Portland, trails nearby etc...

"Clean , value excellent great location close to airport"
Dennis S, 09 Septembre 2017

Staffs were happy they are very helpful,knowledge about different rewards. They gave you to go bag which had water, fruits,and bars in it . Free breakfast , they even have gluten free bread ! Excellent

"Nice one night stay"
GERHARD R, 08 Septembre 2017

This is a clean, comfortable hotel. Good beds. Decent breakfast. Good food. Breakfast room was a little small for so many people. Could have been closer to downtown Vancouver, nice location if you like shopping at the mall. Wondered why school bus let kids off at hotel? Lots of dogs?

"Comfortable and quiet"
kenmD8434TA, 07 Septembre 2017

Our experience was pleasant and the staff was very professional and helpful. The beds are comfortable and the pool inviting. The staff really seemed to care that we be comfortable. The fresh cookies at check in are always appreciated. Will gladly stay again.

"Comfortable, clean"
304allisonw, 05 Septembre 2017

Nice room, comfortable beds, everything very clean in the room. The breakfast was a great spread. Could include more allergen info. This location was easy to get to, right off 205 and made our trip home from Portland the next day have a head start. Great price in comparison to staying in Portland.

"Pleasant, clean and great wi-fi"
jnjthomas, 02 Septembre 2017

We have stayed here often while visiting family and friends. Great location near shopping (Vancouver Mall is only a few blocks away), restaurants and Portland (just across the river). Clean rooms, very friendly (and helpful) staff and good wi-fi. Plus a decent breakfast.

"It is always good to stay here"
X497VKjuliep, 31 Août 2017

All ways a great place to stay. We have come here several times in the last few years to visit family and friends. Nice clean rooms, good selection of breakfast choices. Great location too. Will plan on staying here each time we are in the area.

"Our go-to hotel when wevisit our daughter."
Francie T, 29 Août 2017

We have stayed here several times. They have made some updates making it even more appealing. Nice grounds. Good breakfast. It's very accessible to I205 and the Portland airport is minutes away. The only problem is that we frequently have trouble getting a reservation.

"Everything fine and dandy"
Unsworth7, 28 Août 2017

Very nice and clean with large rooms in a nice setting. Table and chair for the computer. Good sized counter around the sink. Nothing wrong with this place. Breakfast at the hotel was A plus. Omelets, Bacon, Potatoes, Hot oatmeal, Green Tea, usual bagels, breads and cereal. Yogurt and hard boiled eggs. Staff had gloves on that brought out the food. Breakfast area was clean. 9 tables with one for 6 people. Pleasant room to eat in. Being gluten free I could eat breakfast here.

"VERY GOOD Hotel!!"
tyst19, 26 Août 2017

VERY GOOD HOTEL, Consistent dependable quality. Rooms are clean, beds are good & it's an easy motel to relax in. Rooms have small microwave, counter height refrigerators & a coffee makers. Motel provides a hot breakfast with eggs, breakfast meat & an assortment of other breakfast items. Motel has easy freeway access.

"Well done hotel!"
Vdvfamily, 23 Août 2017

Helpful staff, clean and quiet rooms, decent breakfast spread. We got a little confused trying to find it, so look carefully at a map, but once you get there it's fantastic! Great location for exploring...we loved Fort Vancouver.

"Great quality, great value"
davidbV4412SK, 19 Août 2017

Best Western, Vancouver, WA is a high-quality hotel, with courteous, professional staff, great breakfast (given that it's a free hotel breakfast), nice indoor pool and hottub, and convenient location.

"Great Stay"
Leilehua, 16 Août 2017

We received excellent service at this hotel. Each person on staff was friendly, helpful and patient. The standard double queen room was spacious, clean, comfortable and quiet. The breakfast was good and I appreciated the option of having soy over dairy milk. The hotel location was very convenient and in a safe location. I would recommend this place to a friend and stay here again.

"Best Western"
robertmR7023OW, 16 Août 2017

This hotel was in a good location near restaurants and the Vancouver Mall so there was plenty to do. Breakfast did not have quite as many choices, for a diabetic, as I had hoped. It seems that choices at many hotels a extremely limited for those with limited food intake issues. The office staff was very friendly.

"Helpful and friendly staff"
depyman190, 13 Août 2017

We first stayed at this hotel during my Mother in laws Funeral in June 2017. We had a large group of relatives and the hotel managed to put us all up and allowed us use of the breakfast area to hold a family meeting. The entire staff was very helpful and friendly, especially Megan Morgen the front desk manager. We had occasion to return in August 2017 when a much smaller family group arrived to clean my Mother in laws house to get it ready for sell, we arrived here on August 9th. And Megan Morgan once again helped keep all of the family on hand in rooms close to each other on the same floor. We are actually still here as we are staying until the 20th of August. I just wanted to get this review in before I forgot it. The rooms are comfortable and very nice, and the staff is always friendly. It is located on the Vancouver Mall and there are numerous restaurants and fast food in the area as well as several grocery stores.

"Transmission Awards"
Chuy703, 11 Août 2017

Nice hotel. Presently being worked on with wall coverings being replaced, thus looks messy. Have previously stayed at hotel and have always enjoyed the stay. Comfortable beds.Close to mall and restaurants.

"Great Hotel in Vancouver!"
Tyler D, 08 Août 2017

This is a great hotel in a great location! The rooms are fresh and clean. The entire facility has a new hotel feeling. The breakfast was also very good with many good choices! The staff is very friendly and attentive and truly care about the customers. We will be back!

"Best hotel experience In years!!"
633katf, 03 Août 2017

Awesome staff, very clean, quiet location although a mall is just a few feet away. Nice restaurants near. Good parking. Beds are comfortable. Beautiful decor. Highway access. Absolutely no regrets!!!!

"Family Event"
328chantelc, 02 Août 2017

I am truly grateful to the Owner and Staff of the Vancouver Mall Dr site for making our very stressful event easier to get through. Our house caught fire in the middle of the night and we called Best Western home for nearly 2 weeks, our 4 kids loved the pool and walking distance to the mall, I was relived to have our 2 big dogs with us and not kenneled. The food was very good. I am truly grateful to the amazing staff. Thank you for everything you have done for our family!

"Wonderful experience"
shilohgirl3, 02 Août 2017

Wonderful experience at this Best Western. We've been staying at BW hotels the past 2weeks as we move across the country and this one is by far the best. The front desk was outstanding (especially Juan) and they made every effort to help our senior dog be as comfortable as possible too. Highly recommend staying here. The beds in the 2 bedroom suite were very comfortable as well.

"Excellent staff and clean rooms"
cliffy933, 30 Juillet 2017

I would highly recommend this hotel for family lodging. The staff was very professional and courteous. The maid service was very hospitable and kept the rooms very clean and tidy. The swimming pool was great, however, the weight room was the size of a closet.

"Great hotel, close to airport and restaurants"
DC_tourists, 30 Juillet 2017

We returned to the area and chose this hotel for a pre-flight, airport hotel. We again had a great experience with a clean room, efficient check in and check out. The breakfast was well stocked and served hot.

"Great for people visiting Portland that don't want to deal with the traffic"
LadyBolt, 24 Juillet 2017

Although there is usually traffic delays on the bridge, it is never to long before you reach the exit to this hotel. It is a quick zip in and out of Portland, and very convenient to shopping and restaurants. Clean, quiet with nice rooms, safe parking and a nice pool.

"Very Nice stay"
286kurtl, 24 Juillet 2017

We came to Vancouver, for a Little league playoff tournament in Portland over the weekend. The reviews and rates for Best Western were very good, as was the freeway access and shopping/restaurants close by. Easy parking, very friendly front desk help, spacious room and great breakfast. We were right across from the elevator, but it was still quiet at night. Everything worked well in our room, and it was nice having a view of trees out our 4th floor window.

"Best place to stay."
rhondap637, 23 Juillet 2017

I love Best Western, the rooms are always clean, the pillows and beds are comfy, and they always have a great selection for breakfasts! The staff is always welcoming and very helpful, and willing to assist anyway they can. Would recommend BW every time.

"Nice Hotel with Good Service"
cavebearagain, 23 Juillet 2017

Spent one night on our way to Seattle. Checkin was easy, and because we wanted a room away from the elevator the girl at front desk switched us to room on the top floor away from the elevator. Easy internet and breakfast was fine. Usually stay at Heathman but rates here were a lot better.

"Best Western Vancouver Stay"
ralphl195, 21 Juillet 2017

I've stayed at this hotel every time I do business in Vancouver and find it clean, quiet, and efficient. Staff is always pleasant, beds are comfortable, and it is centrally located to my work. Price is very competitive with other like brand hotels. In fact, the hotel has better amenities than Hilton properties in Vancouver.

"Comfortable, Clean, Close to the Portland Airport"
G2865KVscotth, 19 Juillet 2017

This hotel offered numerous very nice amenities for a comfortable and pleasant stay in the Portland/Vancouver area. I was here to photograph a wedding and the hotel provided an excellent "base camp" for meeting the couple and their relatives. The parents also stayed there and the hotel was close to all the events that transpired. I'm finding that lodging close to major airports is getting prohibitive in cost, but I suppose this was worth it. Overall a very nice stay.

"Business Trip in Vancouver"
975sharip, 19 Juillet 2017

Clean and comfortable. Would definitely stay again, easy access to other locations in the Vancouver area such as shopping and restaurants. Parking was limited for size of hotel. Price may have been a little high for business travel.

"Vancouver WA Savior"
Glenn M, 16 Juillet 2017

Incomparable , professional , great value, convenient location , spacious standard rooms and out of this world breakfast !! Was planning on staying 4 nites at Comfort Suites off the I 5 Freeway near downtown Vancouver, where am a platinum member, but after one gruesome night Taylor at Best Western plus bailed me out on EVERY level. THANK you so much :)

"The Nightmare Tick"
Rinaldo C, 15 Juillet 2017

Upon going to bed late at night the first day at this hotel I discovered a tick on my pillow. I captured the tick with a tissue and went down to the receptionist to show her what I had found on my pillow. She was surprised and did not know what to do, since the hotel was completely booked. She called her supervisor on the phone and he told her that they had no other rooms available for my wife and I to be able to occupy and that they were not going to reimburse me for the room. I was forced to completely remove all of the bed covers and sheets in the room and sleep on one bed that my wife and I believed to be free of any infestation. The following day the hotel did move us into a room that had not been occupied by a guest with an animal on the fourth floor. We had agreed with the hotel to pay on for half the price for each room since the owners were not complementing any rooms, however the next day that we checked out the were only going to make us pay the full price of the one night in one room and half price for the room that had the tick in it. We had agreed that the hotel should only charge half price for each room since they were not provide comp the room with the tick. Eventual they charged us what we had agreed to. My wife and I had to move all of our clothing and were never provided any assistance or apologies for the condition of the room we had to endure.

"Seattle business trip"
Craig R, 13 Juillet 2017

Stayed here on business to Portland. Conveniently located close to airport and easy 8 minute drive to very nice brewpubs( Heathen ). It was very nice, clean, the staff was incredibly friendly and helpful.

"WBHC"
supra2bcher, 11 Juillet 2017

Beautiful rooms. Great front counter, kitchen and maid staff. Very friendly and good food. Was a great place to stay for business travel. Parking was a bit tight and the elevator was a hard to read due to the way the overhead lights hit the red numbers above the door.

"Great stay as always"
Meeka541, 09 Juillet 2017

Room very clean, quiet hotel with very nice lobby, pool, breakfast and staff. Would definitely recommend staying at this hotel. This is the second stay that was very pleasant. Front desk asked about our stay and asked each time they seen us walk in and out how things were and if we needed anything. Great job Best Western Plus!

"Great stay"
fams47a, 09 Juillet 2017

Our three day stay was excellent. My wife and I stayed at the Best Western Plus to take in the sights at the Columbia River Gorge as well as the Rose Gardens of Portland. The entire stay at the BW was pleasurable. The close restaurants made for convenient dining at excellent eateries. We used the same BW as our last night in the area before catching an early flight home. The hotel's interior was clean and our service was good as we have grown to expect from BW.

"Always stay here in the Portland area"
specialteacher, 06 Juillet 2017

This is an excellent hotel choice for the Portland area. It's convenient to the expressways and is the best hotel breakfast we've had in a while. Pool area is nice, and if you can afford the extra $ (about $20 I think) get the room with the jacuzzi tub.

"Great place to stay!"
513dianat, 05 Juillet 2017

Great location! Great staff! Great, spacious and clean room. The shower was fantastic with really good water pressure and very good drainage. Free breakfast in the morning was really convenient. Would definitely stay there again.

"Pretty glorious "
Kristen S, 04 Juillet 2017

The staff was great, so friendly. The room was clean and spacious for our family of five. The breakfast was perfect, anything you could ever need! Also loved the hot coffee and cookies when we arrived. We will definitely be back.

"Great trip."
496terryn, 01 Juillet 2017

Staff was very friendly and hotel was a good deal with nice appearance. Late afternoon cookies in the lobby was a nice touch. Daily breakfast was well stocked. Also good location out of heavy traffic areas but still convenient access to needs.

"Best Western failing to live up to expectations"
Satpal S, 01 Juillet 2017

Do not want to criticize any more. Have been to several Best Western Hotels on my 7000 miles trip. Very few are good and having welcoming warmth. Rooms are no longer that clean, bathrooms look clean but no ventilation. Breakfast quality is on the bottom. Some places you stop by seems to exploit based on your check in time, availability of family size even after you disclose that you are member of Best Western.

"A Very Clean and Comfortable Best Western"
Armin W, 27 Juin 2017

A really great, clean and friendly Best Western. I asked for a really quiet room and the room I was assigned to was #413. It was not only quiet, but also very comfy, clean and nice. Front desk crew was very friendly and helpful. I can highly recommend this hotel and I will return to this location if I travel back to this area

"Lifesaver"
Orrin C, 26 Juin 2017

Outstanding. Dead on our feet trying to get to family funeral. Appreciated all they had ti offer. would stay here any time gladly. e Easy access. Wonderful staff. Gas station on adjacent property was convenient.

"A Very Good Place to Stay"
williamscas, 25 Juin 2017

Great hospitality, friendly and helpful staff. The room was fine, clean and spacious. Enjoyed the amenities. Am really thankful that the hotel staff found a personal item we had left behind. They called back to report they had found it and put it aside. Kudos to the staff! :)

"Greay Location, Great Hotel"
Susan C, 25 Juin 2017

I really enjoyed my stay at the Best Western Vancouver Mall. It is conveniently located near the 205 Freeway, restaurants, shopping, grocery stores, historical areas, and other points of interest. It is 15-20 minutes to Portland, OR International Airport. I have stayed at this hotel five different times and will return on my next visit to Vancouver, WA.

"Great Breakfast!"
my3blessings, 25 Juin 2017

We stayed here with our Best Western points. It was so relaxing! Front desk staff was helpful and inviting! Hotel was clean. Best part was the breakfast! Eat breakfast here and you won't be hungry until dinner!!

"Short visit"
joeanns83, 22 Juin 2017

Whenever I Visit Vancouver, WA. I stay at the Best Western Plus Vancouver Mall Drive Hotel and Suites. This time, however the price was just too much, I feel the price I paid could have been better, than the price received, especially since I ONLY stay at this hotel when I visit. I don't think my loyalty to this hotel was taken into consideration when quoted the price per night by Christine?(day shift young lady) even if she couldn't decrease price anymore it would have been nice to feel as if she really cared and was trying to help me regarding my price concern. I felt as if her actions was saying this is the price, so take it or leave it, I don't care if you've stayed here every time you visit, I'm in charge now and I just quoted you the lowest price I want to give you, so you decide to take it or leave it.(she didn't actually verbalize this, but this was my paradigm) It would have made a world of difference , had she made an effort to show she was truly concerned about my dilemma of the high price by at least speaking with boss, etc. even if the price wasn't lowered it's all in the customer service. However I still enjoyed my stay.

"Pit Stop Only"
williamcJ400ZW, 14 Juin 2017

Travelling on a motorcycle in the rain required a pit stop for the night. It was great to see a BW when we needed one. The continental breakfast is a great added benefit. The ladies on the desk were efficient. Hotel room was clean and spacious. Liked the separate shower/toilet area.

"Overall Experience"
429daineb, 13 Juin 2017

Wonderful comfortable place to stay. Clean and staff is very friendly and helpful. They provide items you may have forgot at home like a toothbrush at no extra cost. Also offer a grab and run bag with water, fruit and granola bar at no cost. I can not say enough regarding how impressed I was at my stay here.

"Spacious modern room"
Orna-rom, 12 Juin 2017

We stayed here two days. The room is great very modern & spacious . Very easy to drive here fro i5 HW . It is closed to the mall . We ate dinner in red roubin restaurant -good place for guyies love hamburgers.the staff in the hotel are friendly and helpful. Breakfast is good.we recommend to anyone who visit Columbia valley to stay here.

"Excellent facility"
Harry C, 10 Juin 2017

This hotel is a jewel. Everything was great. The staff was friendly, the breakfast was great, the wifi worked well and the beds were comfortable. My only regret is that I only stayed one night there. You can't go wrong with this hotel.

"Back Again"
Frank_Warren_Burton, 06 Juin 2017

I stayed at this same hotel a week ago, and it was great, so I back again. Nice room, nice breakfast, Free WiFi and no problems. Sometimes there was a bit of a wait for an elevator. When this is the only complaint I can think of, I am happy.

"iprom"
victorw305, 06 Juin 2017

This Washington state hotel needs a sun shine look upgrade. It is a clean look hotel. Depressing room but in good order. Has a large size indoor pool, spa and sauna on the first floor. Bring your kids. Including breakfast. Clean surrounding area. Close to the Vancouver Mall and restaurants.

"Terrible management. Overcharged."
connorb702, 05 Juin 2017

Was quoted $129/night for 3 nights. I specifically asked for a room with a separate bedroom (suite) as one in our group snores and a 2nd bathroom would have made the trip easier. We got one open room with 2 Queen beds and a couch with 1 Bath. When I complained I was told I would get a discount. I got a AAA discount which I already had to begin with as I am a BCAA member. So no discount was given for the room mixup. Then upon checkout I was overcharged above and beyond the $129/night I was originally quoted ($159/night). I was told only the manager could refund money and was not in until the next day (I was driving back to Canada the day of checkout). I am STILL waiting for a call from the manager to remedy the situation.

"Wonderful Place to Stay!"
deanna567, 05 Juin 2017

We stay there for 5 nights and had a great stay. The staff is wonderful and very helpful anything you may need or want or help with they can do it. And they have the best breakfast you can ask for as they have everything. Over all if your in Vancouver stay here you will love it.

"Great Family Hotel"
Starrla A, 02 Juin 2017

Our family of four stayed here for two full nights and had a great time. The kids enjoyed the heated pool and all the amenities provided. We all enjoyed the continental breakfast and the large room. Highly recommend.

"No disappointment here!"
SandraMck58, 22 Mai 2017

I read the reviews for hotels near the Portland airport. Hampton was rated a little better and we stayed there the night we arrived. They were booked the night prior to our departure so we stayed at Best Western Plus Vancouver Mall. We were upgraded to the Jacuzzi Suite when we arrived which was a pleasant surprise and we did enjoy the Jacuzzi. I did not see why the Hampton was rated a little better. This Best Western Plus was all of what the Hampton was and more if I would have had time for the breakfast that smelled out of this world, I would say it was the best hotel of the five we stayed in on this trip.

"Fun Stay by the Mall!"
Tracy M, 19 Mai 2017

Really wonderful staff, very clean, great breakfast, and close to many things! Also, very safe location for families to stay and feel comfortable! Everyone was very accommodating and helpful. Clean pool, hot tub, and spa area.

"Great!"
thomasdP8849WO, 18 Mai 2017

The price has gone up and makes it unaffordable. Sorry. We have an rv that we will have to use it more. We visit a dying relative there and prefer your hotel especially in winter and cooler months. Too bad the rewards at BW dont happen more quickly!

"This hotel was perfect."
Bradley T, 16 Mai 2017

Hotel is clean and in nice area. Close to many restaurants and mall. Rooms are very large and in great condition. Beds were very comfortable. Pool was perfect temperature and hot tub was relaxing. Staff very friendly. Breakfast was plentiful and well stocked. Would recommend to anyone that is in the area. Very convenient to Portland area also.

"Very Close To Vancouver Mall"
Bob B, 16 Mai 2017

This is another fine Best Western Plus. The staff is very helpful. The rooms I've had at this hotel are very spacious and clean. There is no road noise. The hallways are carpeted which eliminates interior noise. The breakfast is very good. The internet signal is strong. I stay here every time I come to Vancouver.

"We will stay here again!"
Dana O, 15 Mai 2017

We plan to visit Vancouver again and we will stay here! The room was gorgeous and large. Our family of four had plenty of space in this comfortable room. The beds were extremely comfortable too! Great location and great service! I would have to make something up to complain. I can't wait to return.

"About as good as it gets+"
Sungron, 11 Mai 2017

We were greeted by great staff and received an extraordinarily large room with nice furnishings, microwave and fridge as well as internet access, In general, the other amenities were nice. There is no onsite restaurant or bar, but soft drinks and microwavable junk food are for sale in the lobby. The complementary coffee in the lobby was delicious. There were tea bags for non- coffee drinkers. The pool and spa offer relaxation for those who need it. For us, the room was relaxing enough. We also enjoyed the continental breakfast that offered a little bit of everything. We would return in a heartbeat.

"A fantastic stay"
britjuscam, 08 Mai 2017

We were there for a ball tournament. It was a great stay. Staff was very friendly and always pleasant. Food was great!! The rooms were clean and decorated beautiful. Would definitely recommend staying here.

"Staff did a great job considering unforseen obstacles"
Jeff H, 08 Mai 2017

After getting our room key which didn't work went back to see Taylar at the front desk. They discovered their key coder wasn't working due to low batteries with no replacements or a back-up key coder. Both girls at the front desk were still smiling even though they were very stressed out. They ended up letting us into our room so we could unpack and delivered room keys to us within the hour once the key coder was operational again. Nice clean rooms. Ended up being next to noisy neighbors that quieted down around 11pm after a call from the front desk.

"Great place to stay"
mhill0106, 06 Mai 2017

The room was clean and very close to restaurants. I really enjoyed our time there. I would recommend this location to anyone that will be in the Vancouver area. The people that work there are very friendly.

"Great Place to Stay"
Chris82581, 06 Mai 2017

The facility was well maintained . The room was very clean and updated. The bed and pillows were comfortable. The staff were very pleasant and helpful. I would highly recommend This hotel to anyone looking for a place to stay in this area.

"Very nice stay"
CMcCarthy645, 04 Mai 2017

We enjoyed everything about this hotel. It is well maintained and managed. The staff were always pleasant and helpful, if needed. The bed was very comfortable, the room was very clean and the wifi worked well. It was very close to many restaurants and shopping.

"Enjoyable stay"
nsishigaki, 03 Mai 2017

The front desk staff was very polite. We checked in quite late (nearly midnight) and appreciated the friendly service. The room was clean. The morning crew was equally as pleasant. Breakfast was lovely. We enjoyed our 12 hour stay. We were pleased with our last minute choice.

"Thank You"
daronclaar, 01 Mai 2017

The outside and the inside of the hotel was very clean and welcoming. we really enjoyed our stay and even took a dip in the swimming pool. we will use this facility again. he next time we are in the area.

"Close to everything"
Ms B, 01 Mai 2017

The rooms are clean. Breakfast is always stocked and hot. Close to all freeways. Large shopping mall near by. The Staff is what sets this property apart. Very friendly and helpful. Someone is always on site.

"Loved it!"
Paul K, 30 Avril 2017

This is a really nice hotel, friendly staff, efficient. There's 2 comp stations in the lobby with a printer, I haven't seen that before & loved that choice. The room was very clean, the bed comfy, the free wifi worked well. The location is extremely close, walking distance from the Vancouver Mall which is huge & has a really nice movie theatre & there's a lot of nice restaurants close by too. I really have nothing but praise for this hotel, & think it's a nice place to stay.

"Very helpful staff"
R C, 26 Avril 2017

Clean, quiet, and the staff couldn't have been more helpful. Check in lady helped us find a parking spot, quite full lot. The breakfast lady was constantly cleaning and set out fresh hot food. The rooms were very clean, quiet and big, bed was so comfortable.

"convenient"
628dianev, 25 Avril 2017

very clean and friendly staff - this was only a block or two from the Mall - a very warm and inviting hotel. Didn't care for the sink being right in the bedroom but since I was alone - it was ok. Bed was very comfy - pillows too. Didn't find a port or plug my cell phone in but it could have been there - I didn't ask.

"Centrally located"
444eugeniap, 22 Avril 2017

During 5 night stay this location was perfect, easy access to main highways in all directions and close to several family members we visited. Our room was quite large and did not feel like a regular hotel room which made 5 nights very comfortable!

"Pricing"
972lindao, 15 Avril 2017

The 1st 2 days were $222. but the 3rd day was $170. I think it is a rip off. The bed was way to hard for the price but the staff was very good. We go here about the same time every year and are Best Western / AARP members. This is not acceptable.

"Can't ask for much more"
Ejuaz, 11 Avril 2017

Great rooms, great staff, great wifi, nothing to complain about here. My son left his northface coat in the closet and they had it back to my doorstep with 4 days. Definitely my go to spot from now on whenever I head to the Vancouver / Portland area.

"Okay hotel but terrible breakfast"
Sarah C, 07 Avril 2017

The hotel and room was clean and okay but nothing special. Seemed a little dated and the bathroom was tiny! The breakfast was very poor, everything was of poor quality and cooked from frozen in a microwave. Lots of other guests were unsatisfied and disappointed with it too. I wouldn't mind paying extra For breakfast if it meant something of better quality and variety. Avoid rooms near the pool as it gets very noisy. Gave my review of the hotel via there Comments Form and handed it in at the front desk no Apolgies nothing. Okay but dated hotel. But avoid the breakfast!

"Great Service - Super Value"
Norm C, 07 Avril 2017

This place has really good service where the employee treats this hotel like they are the owners and really care for the guests. The price I got was more of a 2-star hotel and got 3.5 star room/service.

"Great Vancouver choice"
MscottD14, 02 Avril 2017

This is a great option when headed to the Portland/Vancouver area. Easy on/off the freeway, many food choices around, and super nice staff to help. (Note: if you like an early workout, plan to take the run outside. The fitness room opens at 7.)

"Excellent comfort, hotel staff, cleanliness"
aprilc298, 28 Mars 2017

I always stay at Best Western Plus in Vancouver. It is right by the mall and always exceeds my expectations. Comfortable clean rooms and pool. And a FULL breakfast including: eggs, waffles, potatoes, sausage, bacon, fruit, yogurt, cereal, etc.

"Good spot to spend the night"
Chessrown, 26 Novembre 2016

The place is clean, the staff is friendly, and the breakfast is satisfying. My wife was delighted by the pool. I wasn't feeling so great so the in-room soaking tub (I think there are three rooms with one) was exactly what I needed.

"Good deal in Vancouver, WA"
RewCrew, 25 Novembre 2016

This property actually matched the pictures posted online. You never know what you'll get, so it was a pleasure to get a good deal and a nice place.Good location, centrally located for what we were doing.

"Very comfortable for an extended business trip"
jenniferbK8763HH, 23 Novembre 2016

All of the staff was friendly, accommodating, gracious. They always had a smile and greeted me. I was very impressed with the maid service they always seem to have a smile and worked very hard. I would recommend this hotel for anyone who needs to stay in Vancouver .

"Quick Weekend to Vancouver!"
Dale R, 21 Novembre 2016

It was a delight to actually stay at a hotel where the pictures matched the actual property. Clean, quiet, nice staff and the hot tub was hot. The location was great for trips to Vancouver and down to Portland.

"Best of the Best"
Shelley v, 19 Novembre 2016

Really enjoy this location, won't stay anywhere else. No need to write more as it is what it is, exceptional. The value, the location, the staff is anything someone could ask for. My GPS takes m right here from the airport in the way towards home.

"Pleasantly Impressive"
wanderingaustins, 18 Novembre 2016

My friend and I were looking for a hotel to crash for the night and this looked to be the most decent in the area. We both immediately commented on how it looked so much nicer just from the outside than the other 4 hotels across the street. The lobby was well lit and inviting and our room was similarly clean. We both slept excellently (something hard for me when away from my husband!). I would highly recommend this to anyone looking for a good place to stay within budget.

"Wish we could have stayed longer"
439cindyn, 14 Novembre 2016

Stayed in a room with two king beds that was actually two suites with connecting pocket door. Rooms were spacious, beautiful and quiet. This allowed me to go to bed early while spouse stayed up late watching TV in other suite. Worked out well since I had to get up early to teach a class nearby. The hot breakfast was great with lots of choices, well-stocked, and kept clean by friendly staff.

"Impressive stay/quiet & clean/great prices"
Lynn G, 11 Novembre 2016

I gave this hotel a 5 star! We had a lovely, friendly lady, Megan, who checked us in. She was always available to answer questions such as eating out, directions, etc. The hotel was booked for the regular rooms for our three night stay so we HAD to take the jacuzzi suite. My, oh my, that's dangerous! Now I won't want to book a regular room again. :( The hotel was very clean. There was a great breakfast selection. The price can't be beat for the accomodations. The beds were comfy and the rooms were quiet. There's an exercise room, indoor pool and spa, and a good selection of munchies in the lobby. We recommend taking a short walk to a yummy pizza/fish & chips place called, "Mega Bites" just up the street from the hotel. Megan recommended this place and she was right!! We're going to try the Mongolian restaurant tomorrow night across the street the other way. The Vancouver Mall is just a short walk away as well. I can't wait to return. Thanks Best Western Plus management and employees for a great stay at a reasonable price and a super job well done!

"Quiet and Comfortable"
Emily W, 04 Novembre 2016

Really appreciated the two bedroom suite with two king beds, two bathrooms, two tv's, and a sofa sleeper. This was great for our family of 2 adults and 3 kids. The hotel was very quiet and the mattress was comfortable.

"Sharing wonderful"
uptik, 29 Octobre 2016

I booked their 2 bedroom suite and it is wonderful for 2 female business partners traveling together. Roomy with 2 separate bathrooms and a sofa! The front desk staff was attentive and helpful! Absolutely will book again.

"Greatly improved our impression of a Best Western property"
drotert, 27 Octobre 2016

For a visit to Portland we chose this nearby hotel because we always like the idea of a suite and this seemed like a great fit. I had some hesitation later wondering if being in Vancouver was going to be a problem, but on the contrary found it a great location for our various jaunts around the area. This greatly improved my opinion of a Best Western (Plus) property. We received excellent service, the breakfast was well above average, the bed very comfortable, and the suite very roomy. For my money, and from my experience this was a great choice.

"Business trip"
Lacey D, 26 Octobre 2016

Decent room but just a little dated. Breakfast looked good but I was in a hurry so I just got the coffee. Walking distance from the mall, took me about 8 minutes from hotel to mall. If you are on foot, the mall food court was the closest thing for a variety of food choices..

"Barbershop competition weekend"
Christina N, 19 Octobre 2016

The staff were excellent.-friendly and efficient. There was a full compliment of amenities. Very good breakfast buffet, clean rooms, Great location close to town.. I will book this hotel again when in Vancouver Washington

"Friendly Service, Excellent Rooms and beds."
Glidr, 17 Octobre 2016

Enjoyed the long room with a desk for writing and browsing. The detached sink area near the door allowed one of us (me) to shave while my roommate showered. Bathrooms are are nice though not luxurious. This is not a luxury hotel, but it is a fine hotel for business or a small convention like we were attending. The staff was helpful and the free morning breakfast was was quite decent. The value was excellent considering the cost and the beds were very comfortable indeed. I would stay here again quite happily.

"Best Wetern Plus, Vancouver, Wa"
John R, 12 Octobre 2016

A decent hotel. Some modernization, but small rooms. Beds were so-so. Staff was good. Price was fair. All in all a decent hotel at a reasonable price. Our stay was short so little opportunity to experience any amenities.

"Excellent Hotel and Great Service"
TigerChung, 11 Octobre 2016

My wife and I stayed in this hotel four night last week for our vacation in Portland, OR. I chose this hotel for its price and location, about 9 miles from Portland Airport and 16 miles from downtown Portland and its proximity to two major highways, 500 West and Interstate 205. The decent hotels in downtown Portland were very pricey. The room was just as the picture shown on TripAdvisor, very clean and well maintained. The moment we opened the door, my wife was very happy with our room for its spacious, well-organized room. The surrounding was very cozy thus provided absolute peace and quietness during the nighttime. Wi-Fi worked great too. The front desk staff was very helpful, kind, and very courteous. The lobby is very clean and has 2 computer for its guests. They provided breakfast and we didn't expect much, but to our surprise the food selection was pretty impressive and all of them were pretty delicious. A lady in the breakfast room maintained the dining room very neat all the time and stocked the items that ran out pretty constantly. My wife and I couldn't be happier with our stay here at Best Western Plus. We are 100% satisfied and would recommend strongly for travelers coming to Portland area.

"Very, very nice experience"
James V, 08 Octobre 2016

The entire experience was excellent. Reservations, front desk, management, continental breakfast crew, room maintenance, all were flawless as far as our stay was concerned. The room was generally quiet and comfortable. We would definitely come back to this motel if we were to stay in the Vancouver area.

"Some issues, but overall acceptable"
Joseph D, 30 Septembre 2016

Overall a pretty good stay. Plusses: •Nice outside appearance. •Clean room *Superb breakfast bar *Friendly staff *Express checkout *Wakeup call Minuses: Problems with ice machine, barking dog across the hall, incorrect billing, high cost of snacks.

"Convenient Location"
Ron G, 27 Septembre 2016

I have stayed here several times while working in the Vancouver area. It is newer hotel easy access to freeways. Rooms are tastefully furnished with nice amenities and are fairly quiet. Beds comfortable although a somewhat firmer than I prefer.Nice breakfast with Make it yourself waffles and good selection of items. I recommend staying here if your travel brings you to the area.

"I look forward to staying here again"
FFtravels, 26 Septembre 2016

Everything about this hotel was very nice and welcoming - the exterior appearance, the front desk staff, the ambiance of the lobby, and the room decor. I didn't use the exercise room but I did swim in the pool and sit in the hottub every morning. There was plenty to choose from for breakfast, and it was available from 6-10 every morning. I would definitely stay here again.

"Weekend getaway"
Carmen Z, 21 Septembre 2016

Very enjoyable stay, comfortable beds, breakfast was good, nice to be able to walk to the mall, lots of stores and restaurants to pick from. The room we had was quite large with a king and sofa bed and another king bed in a separate bedroom.

"Fantastic housekeeping"
wertygirl, 16 Septembre 2016

Good stay. Our room's maid really set it apart. She did a great job and went out of her way to do something extra for my kids. We really appreciated the thoughtfulness and care from the housekeeping staff. The breakfast was pretty unappealing, as far as these things go, but otherwise recommend.

"Excellent Hotel!"
Jan T, 15 Septembre 2016

We were very impressed with the hotel and staff. It was conveniently located too. We would stay there again if we are ever in the area again and in need of a great hotel! We always choose Best Westerns and there is a reason why!

"Great place, 2nd time here!"
Debbie R, 13 Septembre 2016

It's in a nice place, easy to get around. We stayed her a few years ago and came back to visit our son. Our room is amazing, 2 rooms with 2 king size beds. Price was amazing and everything is very clean. Breakfast was very good and everyone was very helpful. Would stay again for sure!

"Everything fine"
Janet W, 11 Septembre 2016

Price was fair and also allowed my pet and the motel was very clean. Location was close to freeway and easy on and off. quite and breakfast was good. I have stayed here several times. I only stayed overnight on my way to washington.

"A Good Respite"
Lucinda F, 10 Septembre 2016

Best Western always provides a relaxing stop along the journey of traveling the United States. Another stop in an unfamiliar town but a welcome smile and a homemade cookie to boot. A key recommendation for a place to eat topped off our day of traveling. They always say ask a local.

"Terrible Experience, Rude Management"
BigRog1280, 04 Septembre 2016

Do Not stay at this hotel unless you like being treated rudely. Stay next door at the Comfort Suites instead. The customer service by all employees is horrible, butt especially bad by Kayloni the front desk manager and even more so by Kerry the GM. I will not go into all the horrible details of what happened but I am a Best Western Diamond club member and they DO NOT CARE. The customer is definitely NOT ever right at this hotel and if they wont treat their diamond club members with respect, then how do they treat the regular public. Dont even think about staying here. They billing is horrendous and they WILL NOT make it right. Stay away and dont ask for the managers as they wont respond to your emails or phone calls and they WILL NOT help you!! I will NEVER stay here again, stay next door at the Comfort Suites as you will be much happier!!

"Clean and Quiet, Good Freeway Access"
PickyInSeattle, 01 Septembre 2016

We chose to stay here due to its proximity to Portland without the Portland prices (which tend to go up when they know parents need a place when taking the college students back). Our room was really clean and quiet and the beds very comfortable. The breakfast was typical of most Best Westerns--no complaints. We waited til 10:45 p.m. to take a quick soak in the hot tub, when all the teens had left, only to find out that the HOT tub was a sort of warm tub and the sauna didn't work either--that was disappointing.

"Nice Place"
Samanthags33, 29 Août 2016

We stayed here as a group of 4 ladies. We stayed in a suite which was perfect for us. The two bathrooms was perfect. The breakfast was pretty good. I liked how the breakfast room was large. Most hotels have a postage stamp sized room, so this was perfect. I thought the variety was normal for a continental breakfast at a hotel. The elevator was slow, but really, what can you do? The room was clean. The only thing I thought was odd, was there was no shuttle as stated on the website. Bummer for people who would like to stay and park for the airport.

"This was a truely excellent stay!"
Rick F, 27 Août 2016

Everything was great! The room was superb and the front desk was extremely helpful. the breakfasts were very good. It is located to a mall that has all the major restaurants located around it. Access to the main freeways is very easy.

"Russ"
Russ G, 27 Août 2016

Management and staff were excellant. I would cut down about 1/2 of the trees and bushes around the hotel. We plan on coming back within the next 6 months. See you then!!! Looking forward to staying in the presidential suite.

"Great family stay"
specialteacher, 26 Août 2016

We stayed here during our trip to see Lion King in Portland. It's a drive into the city, but we found city hotels to be a bit stuffy for our kids, and really---all they want is a friendly staff, a good pool and good stuff for breakfast. This has it all covered! It's our go-to Portland area stay!

"Overall Excellent Hotel"
mommaso79, 26 Août 2016

Newly remodelled/quiet hotel...super clean...girl at front desk desk was very personable...large rooms(we had a 2 queen room)...Vancouver Mall in close proximity to hotel...I would highly recommend this hotel

"Always top notch!"
Suzanne M, 26 Août 2016

Great location, friendly people, always clean and very pleasing. It Is one of my favorite hotels to stay at. Easy off the highway and great when I have to do work in Portland w/o the busy part of PDX.

"adequate"
60negirl60, 26 Août 2016

noisy if placed facing the street - also over priced room for quality of cleanliness. Would have preferred not to be next to the ice machine or a room full of 10 people who ran up and down the hall all night.

"Best Western Plus - Great hotel"
capayorange, 23 Août 2016

We are family of 5 (including a mom, two children, 2 grandparents.) Finding unique accommodations for all 5 of us is often difficult with some hotels. BW Plus in Vancouver Washington was a welcome exception. The rooms are large enough for all 5 of us, very clean, breakfast was exceptional and had all the things we needed on our travels to Seattle to make our rest stop comfortable and reasonably priced. We will return.

"great service and quality"
Cheryl H, 23 Août 2016

Super clean and affordable, great breakfast and pool hours. Very friendly and helpful staff and over all hotel was noise proof. Will stay her again in the future. The parking area was very convenient.

"Visit with Grandson"
t_spofford, 23 Août 2016

Comfortable room and great hospitality. Hot tub not a priority for staff observation as the emperature was luke warm. Breakfast was adequate but our timing was poor in we encounter a tour group with childern that were load had little supervision.

"Great hotel in Vancouver!"
Tyler D, 22 Août 2016

This is a beautiful property! Very clean and fresh rooms. The staff was excellent and very helpful. Was also nice having a pantry on the lobby for drinks and snacks. Will stay here again the next time I am in Vancouver.

"Vancuver WA BW Plus"
MARION W, 15 Août 2016

Excellent staff and services provided. Breakfast had many choices and was tasty and the right temperature to eat. Enjoy this hotel and will stay there every time the need arises. Easy access from freeway with a mall next door.

"Great Location"
561marcym, 08 Août 2016

Centrally located near recreation, shopping and 20 minutes from Portland. Be sure you speak to front desk employees for info regarding your stay. And if you need to speak to General Manager be sure and take names and have all information available.

"Great place to stay"
MellissaCook, 04 Août 2016

The best western plus on Vancouver Mall Drive was very clean, comfortable and inviting. We got there about 10 pm after driving up from Arches National Park. The lady behind the desk was friendly and attentive. The next morning before checkout, my husband and son ate at the breakfast downstairs and said it was typical hotel buffet style, but very good. We would stay there again, next time we are in the area.

"Great Stay at Best Western Plus Vancouver Mall Dr."
269shirleyw, 03 Août 2016

Easy access off the freeway. The staff was friendly and helpful. Check-in was a breeze. The room was comfortable and clean. Hotel is dog friendly and had a lovely area for our dog's needs. Will definitely stay there again when in Vancouver.

"Great Stay"
Nancy F, 01 Août 2016

Prior to my arrival I had called the hotel. Kayloni at the front desk was WONDERFUL. She was very patient with me as I needed help canceling reservations on a website. The hotel was very very nice. It was so clean and the rooms were so comfortable. I was very impressed but have always had a good stay at Best Western Hotels !!

"Noisy AC unit"
613Traveler613, 01 Août 2016

We stayed at the Best Western Plus in Vancouver for two nights in July. It was OK but the air conditioning unit was quite noisy. The breakfast was the usual served in this level of hotel. We would have booked elsewhere had we known how loud the AC unit was.

"Convenient Location, Well kept"
TravelBob78, 31 Juillet 2016

Located very near to interstate 205 for easy access to many areas. The room was very large and clean. I was initially concerned about being right across from the pool, but the noise wasn't disturbing. There is a fairly loud window A/C unit. Breakfast was typical. The breakfast area seemed small but wasn't overcrowded. There were a couple of youth baseball teams there and this didn't create any issue.

"Great place to stay with group"
Angel S, 31 Juillet 2016

Great place to stay with baseball group, near mall, park, movie theater. Lots for kids to do near hotel. Great group price also. Staff was very helpful and patient with us. Stayed a week and place felt like home.

"Great place"
ddustin, 30 Juillet 2016

I stayed here because of the previous reviews on Trip Advisor. The hotel is well run and quite clean for a "Beast" Western. Most times I avoid the chain but this was worth the gamble. The staff was very friendly and the room was clean. Internet access was a bit flaky but good once you connected

"Lots of families "
Terra Helman D, 30 Juillet 2016

Overall it was ok. Typical beat western. Lots of kids there with the family. Breakfast had a good variety of choices. The one negative was the room faced a brick wall and the room smelled wet. Like the floor was recently cleaned but not dried yet. .

"Very nice place - I'd stay here again"
writer42, 26 Juillet 2016

Check in was easy and the front desk lady was informative and helpful. Room was very clean and nicely appointed ... complete with a separate sitting area, work desk, and a vanity outside of the bathroom. Daughter wanted to swim, so we indulged in the indoor pool and hot tub -- she loved it. There were chaise lounges and chairs, but only one table in the pool area. Parents need to be with their kids if the kids are under 16. The front desk has pots of coffee (including decaf) and hot water for tea or cocoa available 24/7. Bed was rather hard --- tough night sleeping, but the next morning we asked housekeeping for some more pillows, and that allowed us to create a better night's sleep on night # 2. Breakfast was awesome --- lots of variety available. We had no problem getting a table, even though the breakfast room was fairly full. We did notice some people were unable to find seats when it was **too** crowded. Overall, very nice place, and we'd stay here again.

"Always awesome!"
martynannie, 23 Juillet 2016

The manager Kelly ( or maybe it's Kerry) is great! And runs a great place. It's always clean, the staff is super friendly and the beds are the most comfortable I have ever slept on! We brought my folks here, from North Carolina, and they got upgraded to a handicapped room which was awesome for my 88 year old Dad.

"Large Rooms Great for Families"
heatherangle, 21 Juillet 2016

We stayed for two nights with our 6 month old and our 5 year old. The rooms are large enough room for a pack n play and all the stuff you have to travel with with little ones. I can't say enough about the housekeeping staff. They were so kind and I almost walked out without my rings and she came running out to return them to me. I wish I would have gotten her name because I wanted to write a letter to management thanking her for being so honest. The location was perfect for us. This area can get expensive, but Portland isn't too far away and the mall is right around the corner. Great value!

"Amazing Night"
Hailey S, 21 Juillet 2016

Very comfortable hotel to stay at. the front desk was just amazing, they tended to all are needs from right when we got there to right when we were checking out. Breakfest was just amazing, only hotel I've been to yet that had nothing only the original waffle but blueberry also. mmhhh good lol. Anyways very nice place and would and will recommend to friends and family!!

"Great Location"
Heather B, 18 Juillet 2016

This is a great location if you are visiting the Portland area. Centrally located to interstates for any direction and has a Target, Wal-Mart Market, and other stores you might need within 5 minutes of driving. Less than 15 minutes from the Portland Airport - super convenient.

"2 day visit"
MARION W, 14 Juillet 2016

Excellent service, breakfast, room. Couldn't have been better than hotel/motel I have ever stayed in. The pool and hot tub was comfortable and not many people when we were in the pool. My granddaughter had a blast!

"Our family reunion stay"
Sandra T, 11 Juillet 2016

This hotel deserves an A Plus! It was very clean and the staff was very helpful. We left our cell chargers at our brothers at the family reunion,and the lady produced one for each of us. We have different brands of cells, but it didn't matter. We would stay here again anytime!

"Great place to stay!"
Dan G, 08 Juillet 2016

I would definitely stay here again! It was a great place for my dogs and family. We had no issues what so ever. The AAA discount was better once I arrived than what was quoted over the phone. The staff was very nice and welcoming.

"Pleasant Stay"
Michael T, 07 Juillet 2016

Overall, our 8 day stay here was very nice. The breakfast was good and it was well stocked the entire time we we there. The room was clean and maid service was fine. We enjoyed the pool, hot tub, and fitness room (although it was rather small). We stayed over the 4th of July weekend and the prices were inflated but most hotels do the same. I did lots of price shopping and this was the best deal of the major hotel groups I looked at. Of course, I booked the room 6 months in advance so the price I paid was much less than my son paid when he booked a room a few days in advance.

"Clean, convenient stay"
Patty M, 02 Juillet 2016

Comfortable bed (with great pillows). Easy check-in. Very friendly and helpful staff. I did not like the room arrangement. It was hard to navigate around excessive furniture at night. Hot breakfast provided. Not bad but not great either. Very nice indoor pool. Very close to Vancouver Mall. Easily accessible from freeways. Great location.

"As usual the best stay"
Laura G, 29 Juin 2016

The best western has earned my favorite hotel and I definitely look for it when I travel. Customer service is great as always and the rooms are just great. Breakfast is also great. I have nothing but great things to say about this place. Oh yeah and the pool was great too!

"hotel stay"
allegory88, 28 Juin 2016

I booked three rooms from 6/21-6/24 for three nights for my family. Reservations were confirmed and I printed the hard copy for check-in. We were checked in around 10:30pm. the hotel was fully booked. The front desk told us they only have two rooms reserved for us and we were told the corporate office that took our reservations made a mistake when they sent the reservation to them. The front desk called the manager (Kerry Anderson) but he refused to talk to us because he was sleeping. Finally, we had no choice but agreed to share one room (for four persons), the front desk also offered us an upgrade for one room for the next two nights and charged us $59 per night to compensate us. Next day, the manager (Kerry Anderson) was so rude he told us why his hotel has to pay for the corporate mistake, the owner would be very upset. However, when we check-out, he charged us the full price ($185.14 per night) and denied any offer that the front desk was told to give us. He insisted on charging us the full price for two nights. We had a very big disagreement, and finally, I demanded him to show me the paper that I signed when I checked in, the paper was clearly indicated $59 per night, didn't say one night only or different price for the other night. His attitude and demeanor were terrible. How can the hotel put someone like him to deal with customers. He is the total disgrace and not trustworthy at all. Hopefully, the corporation will weed out such bad element that represents Best Western. He told us because the reservation was made thru either the (800) main number or online, not directly from the local hotel, even the reservation was credit card guaranteed, they still would not be responsible for the reservation, unless it was booked thru the hotel directly. He told us all best western hotels are the franchise and operated by individual owner. Therefore, would not be responsible for corporate mistakes. I found a lot of nice hotels in the same area, don't book this hotel, you don't need Kerry Anderson to ruin your vacation.

"Great Stay!"
kll9219, 27 Juin 2016

I stayed here with my family on a recent roadtrip. The staff was friendly, efficient and accommodating to my families needs for our room. The room was clean and the beds comfortable. The wifi service was very good. The breakfast in the moring had plenty of options and the dining area was spacious.

"Headed to Seattle "
Eric T, 26 Juin 2016

This hotel was very nice. It is in a good location located near the mall. The staff was very friendly and the business center was very helpful. The rooms were much better than advertised the beds were very comfortable. This was a very good value. Breakfast had a good variety and was filling.

"Very pet, people friendly!"
chefpatty, 24 Juin 2016

I spent 2 nights. Keelani st checkin asked if furbaby had allergies before giving dog biscuit and also gave me a double water bowl to use in room. Appreciated that. Cristine happened to be at elecator, returning to her shift. She volunteered to take luggage rack to room as I had my hands full with puppy who refused to walk! Cristine so friendly also and returned rack to lobby. Room good and clean except for small cleaning towel forgotten by sink. That's ok, mistakes happen. At first didn't think fridge worked but no, it got nice and cold. It was 100 degrees those days. Bed always comfy and plenty of pillows. Since this was a pet room, can tell you no scent at all of previous dogs. Not even on floor. I always carefully watch my lil Emma to see if she detects anywhere and zip. She is trained to go on a pad in bathroom. Next a.m. was at breakfast shortly after 6 taking Emma outside early. Who met us there but Cristine who was in charge. I can tell you everything was clean, organized and nice to look at. Scrambled eggs in covered chaffing dish in small batch I'm sure to be replenished when needed. Also thin sausage patties and seasoned Obrien potatoes. Also an assortment of breads, bagels to toast, assorted yogurts in chiller, fresh fruit, waffle bar and cereals. Coffee is also good here. If you want, there is a small tray in room for takeout which I did as lil 4# Emma doesn't like to get underfoot. Cristine does an excellent job and can tell she enjoys it. Only con for some may be AC is a bit loud but that doesn't bother me. Plenty of convenient parking. If you're on your way up I5, or anywhere, recommend here for value too.

"Beautiful"
Botymac, 22 Juin 2016

This place is beautiful inside and out. Easy to get to. Room was very clean. The pool, workout room and laundry room are accessible by key only which makes it feel safe. I will return again. I didn't get up for breakfast but it sounded good. The young lady that checked us in was nice.

"Nice property"
david B, 21 Juin 2016

We stayed 5 nights at the BW Plus. Agree with other reviews. Clean, quiet, easy access to restaurants,bars, etc. 15 min to PDX, 30-40 min to Portland. Free breakfast is ok, nothing special but food items were hot or cold as they should be. You will find familiar dining names close by. Staff as friendly and helpful! Will return on future trips.

"Great Place, Great Location "
Kathryn W, 20 Juin 2016

My husband and I stayed here for 5 nights as we explored the area in and around Portland. The location is just blocks from I-205, which runs north and south. The front desk was very friendly, fresh cookies awaited us each afternoon on our return, and the housekeeping staff left us towel animals a couple of days. The breakfast is varied, with both hot and continental offerings. We're recommending this hotel to a co-worker who is planning a vacation to this area.

"Clean and Relaxing Environment"
Ashley G, 20 Juin 2016

We stayed here because it was significantly less expensive that paying for a hotel in Seattle. The drive into Seattle was a little inconvenient because of busy traffic, but we didn't mind The hotel staff was kind and helpful when I had questions. The room and bathroom were clean, and the continental breakfast had a wide variety of items. Overall, it was a great experience staying here.

"Good hotel but staff leaves much to be desired."
Melanie M, 20 Juin 2016

I've stayed at this hotel quite a few times and found the rooms to be fairly clean as long as you don't look behind any furniture. I was looking for an additional plug in and found garbage from previous guests. Otherwise this hotel is fairly clean inside and out. Recently I had to cancel a reservation the day of my stay because I was in a car accident the night before and was unable to drive. I called the hotel at 8:00am and was put on hold for a bit. When I was finally able to speak with someone, I explained my situation and was told that "it doesn't matter, we have to charge you anyway". I asked to speak to a manager and was put on hold again. The manager came on the line and as I started to explain why I was cancelling he abruptly said "fine, I'll cancel it" and hung up on me. That is not the way I treat my customers and that is not the way I will allow myself to be treated. My business is obviously not of any importance to them so I will be staying somewhere else from now on. I'm not sure what this manager was thinking. They still have plenty of rooms left and my cancellation could not have caused them to lose the opportunity to book my room to someone else. By treating me so poorly they have now lost my business for good - which is about 10-12 nights a year which would cost me around $1300-$1500.

"Great place to stay"
Clyde H, 19 Juin 2016

The hotel was quite nice and the room very clean. Our housekeeper made us a towel origami animal every day which was a very welcoming and and thoughtful touch. All of the staff were helpful and pleasant. The location itself was close to the Portland Airport and all major attractions. Breakfast each morning was quite good and made it easy for us to be out and on our way without having to worry about stopping for a meal. Highly recommend for families.

"Very Comfortable and Reasonably Priced"
Ron417, 15 Juin 2016

The room was clean and the bed was comfortable. Breakfast was good and with enough tables so there was no waiting. Staff were pleasant and helpful. Location was very good for our needs. Would not hesitate to recommend this hotel..

"Great Staff at Front Desk !"
Nasty27, 02 Juin 2016

Stayed here for 2 nights on the way home and was really impressed with the staff at check in. Room was clean and big although smelled a little chemically but none the less a really good stay. Easy access to the mall and restaurants.

"Great place to stay, treated like a"
John G, 02 Juin 2016

Overall I give this place 5 stars... I'd give it 6 but the internet speeds were not up to par. It may of just been a lot of users but it reminded me of the old dialup connections... waiting for the modem to start squawking. Great rooms, very clean, fitness center just down the hall and a pool to boot. I plan on staying here much more since my employer is just a few blocks away. Very friendly staff... felt very welcomed even though I was on gov't rate.

"Too perfect to describe, but I will try."
Richard L, 01 Juin 2016

The front desk was perfect in how to take care of us. Checking in was easy and painless. The room was perfect in size, decor and accommodations. The room has a microwave and refrigerator. The air air-conditioning unit works perfectly the whole time. Kept the room very comfortable. The swimming pool temperature was just perfect, not too cold or not too warm. The free breakfast was absolutely perfect. We had sausage patties, scrambled eggs and potato squares along with waffles and pastries. It was all soooo perfect! The Vancouver shopping mall is just two blocks away and it's a perfectly good walk to there. The mall does open early in the morning if you want to walk indoors. I really don't have anything bad to say about this place. It's just too perfect. Oh wait! There is one thing wrong with this place. They don't serve Krispy Kreme donuts here. I miss the sugar rush!!!

"Very nice remodel!"
SOBERCHERYL, 31 Mai 2016

I hadn't stayed here for years and was very pleasantly surprised at the remodel job. Stayed for 3 days. Breakfast was good, staff was helpful and courteous. Pillows were 1/2 size. Comfortable, but just little. Always nice to stay somewhere that my dog is welcome too. We'll be back! ??

"Great location"
Lisa P, 30 Mai 2016

Staff were friendly, fairly quiet ( except for a barking dog). Room was clean, great pillows,good amenities. Breakfast was great with hot and cold items. Close to many amenities and close to Portland.

"Happy"
Jeri H, 28 Mai 2016

Easy to find, quick & easy access to airport. I slept like a lot & had a hearty breakfast with awesome coffee before leaving. It was easy to make a reservation & the front desk went out of the way for a special request.

"Great Experience"
wyowy, 23 Mai 2016

I joined the BW loyalty program before taking my vacation and stayed at six different BW hotels during the trip. I think this one was my favorite. Stayed here for three nights and was very impressed. Staff was friendly and helpful, room nice, amenities great (BW seems to have stepped it up a little in the past few years), breakfast good, location convenient. OK, have to stop sounding like a cheering section so I will say that 1) there is only one elevator so sometimes it takes a while and 2) the wooden headboards on the beds are not tightly connected to either the bed or the wall so every time you turn over in bed it bangs against the wall. Would gladly stay here again or recommend to friends.

"Lovely place to stay!!! :)"
TatianaGabriela, 23 Mai 2016

Warm and welcoming reception at front desk. Great breakfast. Good location. Conveniently near restaurants and gas stations. Plenty of parking stalls. Surprisingly quiet. Comfy beds. Soft and silky smooth white sheets. Fluffy pillows. New towels. Clean lobby. Clean bathroom. Clean beds. Comfortable and safe. Updated appliances like fridge and TV. Newer building. Well-kept grounds. Close to Portland, OR. Nice place to stay. We'll be back.

"Very nice"
PugetSoundMom, 17 Mai 2016

I really enjoyed my stay. The room was clean, well decorated, comfortable. The staff was very nice. The breakfast was good and the dining room is large which was nice since they can get so crowded. I highly recommend this hotel

"Like coming home to friends "
Shell U, 17 Mai 2016

We like this hotel because the staff is so welcoming and breakfast is well done. We use this hotel twice a year to see our grandkids. It is in a convenient location near the mall and the rooms are neat and clean, albeit not that modern. Give them a try. Then go down the road to Heathman Lodge for drinks and dinner. Yum.

"Trip"
Angelia F, 16 Mai 2016

Our stay was great. The staff was very helpful.The indoor pool was amazing. We had a good time. The complimentary breakfast was good. It would have been better if we had bacon or sausage instead of just one or the other.

"Great Place to Stay in Vancouver, WA"
Loretta W, 12 Mai 2016

Great place to stay. Professional personnel, friendly & helpful. The hotel is in a great location near the mall and highways and is very clean and attractive and provides a wonderful complete breakfast with a friendly morning smile. Highly recommend this hotel in Vancouver, Washington.

"Excellent stay"
hingmanallenh, 07 Mai 2016

This was the first time I try Best Western, the price is very good. Quiet location, close walk to shopping mall. Nice staffs and clean rooms, together with good breakfast. Definitely will book this one again if in Portland.

"Disappointed. Short of what could be. "
Steven S, 02 Mai 2016

Had problem with room. CHLORINE gas smell. That should have gotten everyone's attention. Our eyes were watering and the headaches were increasing. Finally we got attention and they offered $10 off. Meghan finally grasped the situation. People lose brain cells from this. They moved us and agreed to match our 2nd night price which they jacked by $75 additional because we didn't have a reservation. Then missed by $20 of matching. Whatever, eh. I guess what really got me was after they moved us, they re-rented to some unsuspecting couple without having it analyzed. Breakfast good but management suspect.

"Five Gold Stars!"
JAMM558, 28 Avril 2016

I was so impressed with this hotel. Friendly staff on the phone, at check in and out. The room just made me say "wow" when I opened the door. Brand new carpet. Super clean. Not even dust on anything....and I mention that because there is always dust in motel rooms. The attention to detail here is impressive. And they obviously used the high quality sound proofing. Very quiet. The fridge hummed a little bit so I just unplugged it for the night. But I do that at any motel that has a fridge. The Bathroom was spotless and what really got me was the bathtub. I just want to know what they use to get it so clean. I travel alot and most motel bathtubs are just water rinsed and you know that because there is always that obvious darker filmy ring around it. Not here! and I'm kind of chuckling at myself because once I noticed how clean it was I decided to really looked for a spot that they missed. Well they didnt. This will be a first. I checked out and was thinking to myself - Wow! I'll be back. Well done BEST WESTERN PLUS, Well done! Julie Merrill, Ocean Shores WA.

"Great Hotel"
keljillian, 28 Avril 2016

When we checked in the Staff was very nice. There was a mixup with our room that had not been made-up and she definitely made it right by putting us in a 2-bedroom suite. The breakfast was very good and well run. The surroundings were attractive and we were close to highway access and stores for shopping. We spent a very peaceful evening which was great as we had a long drive the next day.

"Totally awesome hotel"
lynnc185, 25 Avril 2016

We booked in here for 2 rooms for 3 nights, a short break with our family before they went back to their home in WA and we went back to the UK. Really bowled over by the service and all the facilities offered here at this hotel. The rooms were an excellent size and well furnished, we noticed that when we checked in we were automatically given a disabled room as the checker observed my husband walking with a cane. Bathroom (disabled) very good. I used the swimming pool every day and it was great.Breakfast - large variety of everything that you could want, and more, juice, cereal, yoghurt, coffee or tea, make your own waffles, cooked, in hot dishes - scarmbled eggs, burgers, fries, bacon, also fruit, toast and cakes. Something for everyone. The staff, well - what can we say? This hotel is lucky to have such friendly and helpful staff, and so pleasant. Particular mentions go for Liz (trainee) thank you Liz for all your help, and Kayloni, who was also very helpful. Thanks, guys.......

"Good Location"
David B, 23 Avril 2016

The motel is located easy on and off I-205 the mall is within walking distance along with a large variety of places to eat from fast food to sit and relaxed dining. The owners have done a lot of upgrades and remodeled the facility so has a more modern appearance. The staff has changed and have a positive attitude to help and make feel welcome..

"NICE STAFF , CLEAN HOTEL"
Sophi J, 18 Avril 2016

Great price, close enough to drive into portland and easy walk to the Vancouver mall. Next to the gas station. Clean room with a comfortable bed. Swimming pool and jacuzzi were clean. Good breakfast for the money. (EGGS, BAGELS, CEREAL, BACON, WAFFLES) . Great customer service , sweet and polite staff.

"Wonderful!"
rong484, 18 Avril 2016

Excellent place to relax and enjoy the local attractions. There are many places to grab dinner and the. breakfast that is offered by the hotel was exceptional. The pool and spa were great after a long drive. Went with the family and our reception was great by the staff.

"Comfortable room & Great breakfast"
MrsRoe1, 15 Avril 2016

For breakfast, I suggest freshly made Belgian blueberry waffles with strawberries and whip cream on top, bacon, and hot tea. Other options are yogurt, fruit, cereals, scrambled eggs, sausage, garlic-onion potatoes, coffee, and juice. Having breakfast at the hotel saved us time and money, which really helped. Having a breakfast that includes protein makes us feel so much better for the rest of the day. Excellent, helpful and friendly staff that kept everything in great shape and running smoothly.

"Best western vancouver mall"
Jon L, 12 Avril 2016

Total renovation of property makes it a great place to stay. Booking through a third party is not easily handled through the front desk, took 45 minutes to check in, and no receipt at check out....and a smile on the face of the front desk people would be nice! Other than that small hurdle, it is quiet, and clean. The discount in price through third party search is worth the effort.

"Last minute booking."
Bruce A, 11 Avril 2016

Got a great deal on trip advisor 20 minutes before arriving at hotel. Surprised at how nice the hotel was for the price. Newly remodeled, pleasant lobby staff. Rooms had all new furnishings. Very comfortable beds. Fourth floor had a little road noise from the freeway.

"Great Motel! Fair prices. Very Good Bed!"
tyst19, 07 Avril 2016

Great Motel with very easy freeway access. Fair prices. Very good bed. Encouraged by current remodeling going on. GREAT very efficient breakfast Lady, She should be rewarded accordingly!! Room frig's should be either turned colder as not cold enough to keep dairy safely or replaced. Room has frig, microwave, coffee maker & blow dryer.

"very good hotel"
hanuta99, 28 Mars 2016

we arrived late, staff was very friendly, rooms clean and as expected. This hotel is located near Vancouver Mall an a lot of restaurants are close by. Breakfast was very good, tables clean. Check out was done fast

"Met our needs"
kat5581, 27 Mars 2016

We booked a fairly short notice trip to the Pacific Northwest for the middle of February. We found this hotel to suit our needs based on the proximity to things we wanted to see or do. Our room was spacious and clean. Breakfast was always good with standard options. The pool could've been a little cleaner, but it was sufficient and had an acceptable temperature. Our only negative was that at some point (prior to our stay) our room had been forced open by a crow bar. The damage had just been painted over instead of being repaired.

"Van Mall Best Western"
Ben N, 27 Mars 2016

this is a clean and well taken care of hotel. Very convenient to the mall and highways. A good choice if you don't want to spend a lot of money on food and entertainment . The breakfast is pretty good for a free breakfast. There was always plenty of food and it was kept fresh. Breakfast is definitely a bonus.

"Great Value"
Nhi E, 26 Mars 2016

Spacious room, comfortable layout and quiet. Our family of 4 had plenty of space to move around. The bathroom was little small but clean. The kids also enjoyed indoor pool and spa. The adults used the fitness room.

"Underwhelming compared to other Best Westerns"
Kayakmom2015, 25 Mars 2016

Our family checked in at 9 pm after a long drive from Ashland on March 23 and were greeted with an unsmiling, untalking check-in lady who clearly was not happy with either her job, her life, or with us. I mentioned that we were members of the Best Western Rewards program and again, not sure if she was exceedingly pained that I added to her workload, but ignored me. She pointed out the location of the breakfast room for me (no not there, THERE!) You know the feeling when you are racking your brains what you have done to offend and realize, hey, I did NOTHING! That's the feeling I carried with me the whole night, and it is difficult to overcome that feeling no matter how satisfied you are with the room, breakfast, chambermaids, etc. At checkout I was served by a woman new to the job but even she made the effort to be chatty and helpful as she struggled to enter my Best Western membership number in that had been NOT entered in the night before at check-in. With the literally hundreds of hotels to choose from in the area it is easy so make the decision to not return the next time we are in town.

"Fabulous! "
Tan_Eye 7, 25 Mars 2016

This is a beautiful and fantastic facility! We tend to stay at Best Westerns when traveling because we have a rewards card. Not all BW are created equal. This particular place is wonderful. Staff is friendly and helpful. Pool is great too! Breakfast was fantastic! Lots of options, including fruit, which for someone with food allergies this was a relief! Coffee is available at all hours, and in the evenings the put out fresh cookies. My kids always love this when BW does this! Highly recommend this BW! Price is fantastic too!

"hotel is great"
2inArizona2013, 23 Mars 2016

Staff are very friendly, and attentive to any requests. I have stayed here many times and would highly recommend it. It is conveniently located to many restaurants. The Mall is right next door so you can get your shopping fix on.

"hot tub busted"
Brian B, 20 Mars 2016

Normally nice stay ruined by Jacuzzi not working after half an hour and not repaired before check out. Small discount after spending big money for the room. Very disappointed! If you aren't going to repair the tub during my stay then the room should be comped. They were reluctant to even take a small amount off the bill.

"RELAXING!!!!"
derkface, 19 Mars 2016

My girlfriend and I were on vacation; and just need a place to sleep and shower. Best Western was the perfect choice. We arrived WAY early and the lovely lady at the front desk had no problem finding us a room. We have nothing but great things to say, and would recommend this hotel to anyone. Thank you again for an awesome stay.

"Fantastic!"
SharonHL, 17 Mars 2016

Excellent value at this Best Western location. My family and I stayed here for two nights and would definitely stay here again. The highlights are our stay - the customer service, cleanliness of the rooms, the breakfast, the coffee, and the price! All excellent. Negatives - uh, maybe the vanity counter space could be larger? Still not enough of a negative for a reduction in stars.

"Out GO TO place"
Carla F, 12 Mars 2016

We spend several weeks each year visiting family in the Van Mall area. I always scan for other "deals" but always come back to this property for all of these reasons: Clean & tidy throughout, exceptional staff, great location & parking, easy access to all major freeways, free wi fi, pet friendly, guest laundry, nice indoor pool, very good breakfast, perfect price point, GREAT VALUE!

"Just arrived from four day drive from Oklahoma"
Cherrie A, 08 Mars 2016

We travel for work and made a stop in Vancouver for a night. We just finished a stay at a Best Western in Oklahoma for over two months. We used our points at this hotel. We had to call a toll free number to book the room, you can't do it at this hotel. The front desk clerk on duty Saturday January 2nd day shift was so rude! Her demeanor was so cold and unfriendly. She treated us like dirt. We were tired and stayed here anyways but this girl had no business being in the hospitality business. The rooms are great and comfortable. Breakfast is good. Everyone else here are nice and hospitable. We stayed here on February 29th and the hotel clerk at night was very nice. He definitely knows his job and does it with kindness and professionalism.

"great hotel"
Stephen J, 06 Mars 2016

we stayed here to go to a model train show in Portland. It was actually cheaper to book at a hotel here rather than in Portland. We liked that we could take my dads small dog here. we liked the pool, location, service, and breakfast free computer and internet with free printing and price. what we did not like well we had a dog and were put on the 4th floor room was great but perhaps they could take into consideration putting people with animals a bit closer to a exit making it easier to take them out for a walk or to do their business. When we go here again we will likely stay here

"Clean rooms, paper thin walls"
Jonathan R, 06 Mars 2016

We arrived and were immediately greeted by a friendly desk clerk. The lobby was clean and presentable. The room was clean and all amenities were functional. Our neighboring room watched television until 2 or 3 in the morning. We were woken up a few times by their television. It was actually impressive just how thin the walls were. We could even hear the neighbors talking on their bed. We came for 1 night just to escape and relax for a night. Unfortunately this didnt happen.

"Beautiful decor, great service"
SeelyeBob, 04 Mars 2016

Our experience from start to finish exemplifies the best of Best Western. We stayed one night for $71.99 plus tax and walked into a beautiful lobby. Our beds were comfy and the room spotless. The pillows were so good I bought two before I left! Breakfast was a full, hot breakfast. Definitely will stay again!

"Great Stay"
homebodyKelowna, 22 Février 2016

Our weekend stay at this property was just right. I was in a great location, near many amenities and shopping. Also very convenient for my meetings which took place at another location nearby. Breakfast offerings were better than expected, with lots of yoghurt, variety, various cold and hot cereals, waffle makers with two types of batter, eggs, bacon or sausage, sausage gravy and biscuits, good coffee. Very quiet room even though adjacent to a busy freeway.

"Great Hotel, not so great parking..."
Lara J, 21 Février 2016

Stayed this past weekend from Wednesday to Sunday (today). Loved the staff, they were all so very kind and helpful. Our room was very nice and comfortable. Surprisingly big compared to other hotels. Great breakfast as well! The ONLY problem was the parking. Not enough spaces! We had to park in a different lot one night. (Crazy!) Another thing is they tried to cram an extra parking spot in one row, and we could barely open the doors of our tiny compact rental car to get out!!! That's just not good!! But I would still stay there again because the staff and facilities were so great!

"Works great for flying out of PDX - very nice!"
Robert K, 20 Février 2016

I had an early morning flight out of PDX and needed to spend the night near the airport. I have stayed at many of the airport perimeter hotels and have been disappointed with the neighborhood and price. This time, I widened my search to Vancouver and I am glad I did. This is definitely one of those we try harder hotels. The staff is very friendly, the grounds are nice and everything is spotless. 15 minutes after leaving the parking lot, I was parked in the blue economy lot and on the bus to the terminal. Lots of dining options close by as well as two gas stations with convenience stores. Stayed on my late night return to Portland and again was very pleased. This time I got to eat breakfast which was very good.

"Great family hotel"
Stephanie D, 20 Février 2016

A well done basic hotel. Our room was clean, the lobby had fresh coffee when we arrived--exhausted from driving. Breafast had two waffle irons which is helpful when you have two kids. An overall great value and easy stay.

"Very Helpful Staff"
Mackie C, 19 Février 2016

Great Hotel. Staff very helpful. Breakfast was wonderful. I would recommend this hotel for business and pleasure. Very Clean and lots of parking. Motel is close to the Vancouver Mall with lots of shopping and eating choices.

"Outstanding Service in a Stressfull Situation"
Mary K, 19 Février 2016

I was at this location because my husband was airlifted to a hospital in Vancouver with a life & death situation. When I called from the hospital for a room they were very nice to accommodate me for the night. I ended up extending on a daily basis for 3 days. Every staff member that I came in contact with was great.

"Incomprehensive Attitude"
Lynda L, 18 Février 2016

Stayed there while looking at Senior centers. Checking in the staff was rude. And it went down from there. With my husband with a broken ankle and my 82 year mother in law both in wheelchairs, we brought our assistant along with us. While sitting in our room, our assistant lite up a cigarette (unthinking). We had him extinguish it immediately. in less than 5 minutes immediately, the hotel sniffers came through the door (no knocking) and told us we had to leave in 1/2 hour. Needless to say, this was difficult after already staying one night, and being exhausted from lifting wheelchairs in and out of a car all day. Yes, I do recognize the no smoking policy, but it truly was not intentional. The attitude of the staff was somewhat of a TV police force, which really should be reviewed especially the no knock policy. Hefty women too, which could have come form an extreme fighting show. What was already a less than pleasurable trip, was made much worse by the staff.

"Money Well Spent"
J.craig N, 17 Février 2016

Great time and the employees go out of their way especially to make you stay enjoyable. The breakfast gal who takes care of the best breakfast does a great job... nothing left out or cold or messy in the breakfast area.

"Will never stay here again!"
Katie J, 16 Février 2016

I had numerous problems even being able to book a room at this hotel. Called twice and was told each time by the front desk attendant that he was busy, there were several people ahead of me, and he would have to call me back. He never did call back, and was rude when I called again hours later to attempt to make a reservation. Also had problems with the check-in process. Cable went out, hot water was spotty. I have never dealt with such an unprofessional, bumbling staff as I did at this hotel. I legitimately thought I was on candid camera! Unfortunately, it was just terrible service.

"Terrible front desk service"
Hikingbennette, 13 Février 2016

At check in the clerk was busy on the phone. For 15 minutes he continued to carry on a conversation with a customer who asked every question you could imagine.....all the while I stood there waiting. No apology in the end and absolute poor customer service. Would NOT recommend or reward this hotel for poor customer service....unless you don't care about customer service and have all day to check in.

"Business trip"
Paul C, 11 Février 2016

Nice hotel, with helpful staff. Close to restaurants and shopping. Convenient for the freeway access and able to hop around anywhere I needed to get too. Parking was easy, and amble with a gas station connected next to the property which was really convenient. Stayed two nights with out any issues and would recommend it for business or a family stay. Only recommendation I could make is maybe bring your own pillow. The bed had six pillows but all of them are small in size.

"Family Business"
791marciag, 11 Février 2016

The floor manager (Kimberly) was very helpful and accommodating with a minor problem in my room. She gave me a room update for the inconvenience. The breakfast was plentiful and the breakfast room hostess was cheerful.

"Bed uncomfortable but breakfast hostess fantastic"
wendyk658, 09 Février 2016

Was disappointed with the comfort of the bed and pillows, but I was very impressed with the woman who served the breakfast bar. She was very diligent and did a great job keeping food available and the place very tidy! Thankfully we got a good deal through Groupon.

"Perfect stay"
Lee H, 09 Février 2016

Hotel is clean and new and breasfast is yummy and room is comfortable. Definitely recommendating this hotel. The only thing is that this hotel is a little bit off I-5 hwy. Otherwise, it is a great hotel. and rate is reasonable compared to some other Best Western's hotels.

"Relaxing Stay"
dianahR7452RD, 08 Février 2016

Found Staff to be very friendly, hotel was very quiet even though there were kids there. Close to shopping so convenient for shopaholics, lots of good restaurants around. I would not recommend the room across from the pool as it can smell like chlorine.

"The Best Best Western"
Marty Z, 06 Février 2016

Had a very relaxing stay for one night, the room was very comfortable and quiet. Rested throughout the nite to awaken to a delicious breakfast before getting onto the road. Look forward to making my next stop with Best Western in several weeks.

"A Special Night"
Joe_Laura804, 05 Février 2016

What a wonderful oasis from the rain. Stayed in King suite across from pool. So comfortable. Mattress was perfect. Wish front desk had change available for vending machines. Besides that it was perfect we had food delivered. We found good rate online. We will do it again

"Great Home Away from Home!"
MovingChris, 04 Février 2016

My husband and I stayed here for a full week while visiting family. When we booked, we were able to get a rate well under $100 per night so it made staying here very doable. The rooms were clean and spacious, quiet from hall noise, staff very friendly, comfortable bed and pillows, and pleasant décor in the lobby. One of the best bonuses was the breakfast. Many hotels now offer waffles on their breakfast menus. This hotel not only offered waffles, but offered either strawberry or blueberry waffle batter, along with strawberries and whip cream to top it off. Since strawberry waffles is one of my husband's favorite breakfasts, this was definitely a winner! We would definitely stay here again.

"Awesome!!!!"
Ryan W, 03 Février 2016

Kimberly the GM is awesome!! Great service and assured it was a great experience. Very clean new and upscale hotel. Easy to find I had an issue with late arrival and she and her staff made sure it was all covered. Anyone traveling. USE THIS HOTEL Thank you :)

"Top Notch Service"
jerryatric, 03 Février 2016

The hotel staff at this location are excellent! Especially the G.M who handled himself very well even though they were short staffed. Check ins & outs & the phones in a very professional manner Walking distance to the Mall is convenient. We are both in our mid to late 70's & the walk was brisk but enjoyable

"Quiet stay"
Betty S, 26 Janvier 2016

I was very pleased with this location, it was near the mall and restaurants. The breakfast was good and offered several hit items including scrambled eggs, bacon and other items. The room was comfortable and quiet and I had a great night of sleep. I will return here to stay when I go this route again.

"Great Experience"
John P, 20 Janvier 2016

CHECK IN: Quick and professional ROOM: Bigger than I expected. Everything was clean, the water was hot, and there were plenty of towels. The TV had plenty of cable channels and the WiFi was free. BREAKFAST: Great breakfast, including hot items (bacon, eggs, biscuits and gravy, etc.), as well as the usual cereal, muffins, etc. Really, it was better than I expected. LOCATION: It was about 12 minutes from the airport (PDX). Easy to find the night before, and close to a mall. CHECK OUT: Easy and fast

"Great Place to Relax for the Night"
wannahula, 19 Janvier 2016

My husband and I were only in Vancouver for one night and booked our stay at the Best Western Plus. We have a very good luck with Best Western and this visit was no exception. At the front desk there was a young, college aged woman who spent a lot of time talking to us, which we really enjoyed. She was so sweet and smiled almost the entire time we were at the desk. Once we finished with her, we went to our first floor room only to find the door ajar. There was also a maintenance cart parked right outside. My husband went in and looked around to see if there was someone else in there while I went back to the front desk to make sure I had the right room. The young woman at the desk seemed concerned to see me and asked if everything was alright. I told her about the door and she said that she thought they had finished with the room and made a call to verify it. It seems someone forgot to close the door completely on their way out and everything was fine. The room was spacious and clean. I was happy to see a refrigerator and a microwave. There was also a coffee maker. The television was large and on a base that swiveled so it could be watched from the bed or from the couch. The bed was comfortable. Our view was of a hillside but I wasn't expecting much from the first floor. Right outside our door was a windowed wall that overlooked the pool. When we first arrived, there were a couple of people using it but I never saw anyone in there again. When my son was younger, I would have loved the location of that room! Between our room and the front desk was a gym and a guest laundry room. Although I wasn't there long enough to have to use the laundry facilities, I would definitely have found it convenient for a longer stay or with small children. Everyone was very friendly, from the front desk clerk to the housekeeping staff. It was almost overwhelming. We took advantage of the free breakfast the next morning and were very satisfied. The hot food was kept hot in chafing dishes and the bread (for toast) was fresh. I saw a couple of people making their own waffles. Everything tasted fresh. It was nice to have breakfast available at the hotel. Being complimentary was an added bonus. If I'm in the area again, I will definitely stay at this hotel again.

"excellent"
Tim S, 19 Janvier 2016

excellent facility room extremely clean, fitness extremely clean, swimming pool. Employees professional responsive complementary breakfast was superb waffles, sausage hash browns, gravy eggs fresh high quality. Orange juice milk fresh and not expired dates. Coffee variety and always fresh. This is the best hotel that I have ever stayed at while on business.

"business travel"
Sara A, 18 Janvier 2016

This hotel was recommended by the company along with another option which was 50.00 more. I'm glad I chose this one as it had all I needed for a quick night's stay and was clean and comfortable for less expensive.

"Wonderful Stay"
Daniela A, 16 Janvier 2016

The Best Western Plus Vancouver Mall Dr. Hotel & Suites is one of the most well kept, welcoming properties with an amazing staff. I recently stayed on a quick trip to Vancouver and I was thoroughly impressed. The breakfast was great, everyone in my group enjoyed the biscuits with gravy and sausage. I highly recommend this hotel.

"Nice Place To Stay"
BrownBarnPress, 15 Janvier 2016

Nice place to stay a little off the 5 Freeway. Much less than staying in the Portland area. Will return on my next trip. My GPS had a little trouble finding the place. Room was clean and had plenty of pillows.

"Perfect home base"
pinkfifi, 10 Janvier 2016

About 20 minutes from downtown Portland, this was the perfect home base for all the different things I wanted to do around Portland. Affordable and spotless. The staff was really nice and there's tons of restaurants and shopping around the area.

"Good value"
Mark F, 10 Janvier 2016

Excellent location right next to the Mall and easy driving distance to many attractions and about 10 minutes from PDX airport. The breakfast is very good. and served until 10am! Not just the usual pastries and fruit, they have hot food that is kept stocked throughout the service time. In other words, you won't be penalized for showing up at 9:30 with nothing left to eat. Finding the entrance to the place was a bit of a puzzle and the wifi is not that fast, but I consider it a good value. Rooms are comfy and clean.

"Not a detination Hotel but a good place to stay along the way"
Richard E, 07 Janvier 2016

If you are just looking for a bed to sleep in this hotel is perfect for that. If you are wanting something more and you stay here, you might be disappointed. Everyone was nice, the place was clean, easy access to the freeway. Parking was tight so if you are driving a large truck or SUV you might want to unload at the front door before parking.

"Superior Service and Quality"
Justin M, 06 Janvier 2016

Stayed here three nights including New Years Eve and had a wonderful time. The morning breakfasts were generous, the hotel staff were very helpful and professional, and the room exceeded our expectations. I highly recommend staying here rather than spending double the money to get a hotel in Portland (which is about a 15 min drive away). Highly recommended!

"Love the Sale Price!"
Julie T, 05 Janvier 2016

Great location and still quiet, clean and very comfortable bed. the workout room could be bigger. Loved the room-#209-it had an adjoining room separated with a door, great for families with small children-no outside door for them to go out of, but privacy for the parents to stay up later and enjoy their time together.

"Great Staff / Nice Place"
Brian Z, 03 Janvier 2016

This was a great place. The staff were extremely friendly. I had a few frustrations when trying to book a room, and the front desk person gave me a great discount and upgraded my room to make up for it. Also, I witnessed a couple of the staff members treating a really difficult guest with a lot of patience and grace. My wife and I loved our room. It was clean and the bed was really comfortable. We had a really relaxing overnight stay. Wonderful hotel!

"My Stay"
Delwin W, 03 Janvier 2016

This is a great place to stay, and I've stayed here many times before but this was the first time the breakfast was not good. The rooms are clean, beds are some what hard but good, The one bed was really close to the wall considering the room size. Pool was fun, elevator was slow. Location is great, a little hard to get to at first.

"Decent room, impressive breakfast"
Brent W, 02 Janvier 2016

Decent hotel close to I205. Room seemed decently clean. The breakfast was plentiful as far as hotel breakfasts go. I appreciated that they had soy milk as a non-dairy option for cereal. The elevator was a bit slow. Swimming pool was pretty good, but the hot tub/ jacuzzi was out of order. Overall, I would recommend this hotel, especially for the price!

"Will Not stay again"
Dawn Lee S, 31 Décembre 2015

Did not get one of our rooms until 6pm, check in is at 3. Gave us a room that was already booked, did not have another to give us. We paid for the banquet room, we were told a Christmas tree would be in the room(which is why we booked seven rooms at this hotel for a christmas get together) They put the tree up after we left the room! Room was NOT clean we had to clean it before our party and after. Not worth the $125 we had to spend to rent the room out. Staff was rude to our guests who were staying at the hotel.

"Awesome!"
sherry605, 24 Décembre 2015

The location was wonderful and the people were amazing! Very friendly and helpful, from the front desk to the maintenance man. The breakfast was excellent, even the eggs were perfect! The rooms are lovely and the windows open! Very important to a fresh air freak like me. The indoor pool was very nice and my granddaughter really enjoyed it! The hot tub wasn't hot but it had just been serviced and they forgot to turn on the heat lol. The beds were very comfortable and the bathtub was simply amazing! As deep as a hot tub!! All in all a very nice place to stay and I recommend it.

"Great location, delicious FREE breakfast, comfy beds"
terrieh, 18 Décembre 2015

What more do you need? We spend 3 nights here to explore the Portland area and our stay was great. They have a delicious free breakfast with enough variety to have something different each morning. Beds were comfy, staff friendly. Mall near by and several food choices as well.

"Visit to see our 5th grand child"
Stephen U, 17 Décembre 2015

Best Western has always been the first choice whenever we are traveling. We know that we will have an excellent bed, clean room and excellent service. All this for a reasonable price. Exercise equipment and heated pool is a nice extra. We highly recommend Best Western.

"Nice Stay"
Peterson_MT, 16 Décembre 2015

Stayed at this property while visiting family. The motel itself was nice and clean. Pretty quiet at night. The staff was all friendly. The breakfast staff worked hard at keeping up with replenishing the hot items and keeping the dining area presentable. The pool was a nice touch while visiting our grand daughters. Fun for all. Definitely a quality stay for the price. Thank you!

"Business stay"
Guy G, 05 Décembre 2015

Overall good experience at the hotel. Clean friendly staff. Breakfast was great, with bacon, eggs, gravy and potatoes. One issue was fitness center hours are from 7 am to 11 pm. Since I was on business I could not use the fitness center like I planned because I started work at 7 am. Has an occasional strong odor of Chlorine/ bleach smell in my room a couple of times. Didn't last very long.

"Devil is in the details"
Lee J, 03 Décembre 2015

The room and general appearance was clean. However, if you stay here make sure the toilet does not run for 30 seconds every 5 minutes, the clock radio with the snooze button that shines like a floodlight is placed on the floor, the microwave clock is masked to stop shining throughout the room, and the refrigerator (the one that constantly whirs and runs) is unplugged. Other than that, a good hotel.

"Unexpected Price Changes"
Jane W, 30 Novembre 2015

When we phoned to reserve a room we were told the advertised price of the room was no longer available and then we were told there was a room available for six dollars more. We accepted a room for five nights at the higher cost. Upon arriving at the hotel we saw that the printout of our bill for five days showed the expected amount for the first day and then each day after that was from seventeen to severnty-two dollars higher. When we asked why the discrepancy, we were told the days on and near Thanksgiving are always higher. We told them, if those days are higher, we should have been told when we called. They said they sent us an email confirming the prices but we have not been able to find an email from Best Western in either of our inboxes. We checked out after our first night.

"The LAST time I stay here!"
breakfastqueen2012, 27 Novembre 2015

The General Manager is rude! Very poor treatment as a paying guest!!!! I've stayed here several times as it's close for visits to my 92 yr-old Father. This is the last! I went to the desk to ask for change for the laundry; I was told to either wait an hour for the GM to go to the bank, or I could walk to the gas station. As a Best Western employee, I know that my GM would walk with the guest to the laundry and open the machine to get them quarters for laundry. I believe I was treated poorly BECAUSE I am an employee of a Best Western in Kalispell, MT. At our hotel we've had employees from other BW hotels and we are pleased to have them; treating them with all the respect as any other guest would receive. They tossed me out of my room one day early because they "needed it for that night." Even though they knew that I live 11 hours away, they didn't even offer to find another hotel for me. I don't care WHO you work for; this is bad customer service. They have the same thing for breakfast every. day.... blah. As an employee, I know they fall short of the standard for breakfast. No fruit. Ever. Never staying here again.

"Best Western Plus Vancouver"
Eduardo G, 27 Novembre 2015

The Hotel Vancouver Mall This Hotel if was great, the people staff very friendly and the service was great. The rooms very clean, comfortable, the bed very good also to clean. The breakfast delicious and the service awesome. I recommended this great Hotel.

"Great nights sleep!"
872Cathy, 25 Novembre 2015

I would choose this hotel again if traveling this way again. The price was good, a mall was next door so there was shopping and food close by, and the breakfast in the morning was filling and real food. We got a very good sleep on the comfy bed, the pillows were nice...my only suggestion would be to have extra blankets available in the closet.

"Good night"s sleep"
MarEliz1105, 23 Novembre 2015

Accommodations were very nice and great for sleeping especially after a day with family. Also located almost within walking distance to a very nice mall. The front desk staff was friendly and helpful.

"Great Staff"
deniseeh2014, 18 Novembre 2015

On top of the hotel being clean and the beds super comfy, the staff was excellent, they were courteous and professional but still very friendly. I had a wonderful stay. Next time I will be sure to pack a bathing suit to take advantage of the indoor pool and hot tub.

"Would stay again"
Robyn R, 18 Novembre 2015

Chose this hotel because of location, free breakfast, and competitive price. Nice, clean room. Comfortable bed, pillows, and linens. Quiet during night. Big variety at breakfast. Plenty of parking. Friendly front desk staff.

"Excellent Service"
brassgrandlake, 17 Novembre 2015

One of the nicest, cleanest Best Western's I have ever stayed. My husband was not feeling well when we check into the hotel, and we needed to find an urgent care. The front desk person on duty, Ashley, went above and beyond to help us find an urgent care on a Sunday evening, calling different places for hours of operation, printing information etc. Ashley knows what it means to be "customer obsessed", and I hope the hotel recognizes that Ashley is truly an asset to their team. Our room was very clean, decorated nicely, and the hotel was very welcoming. I would definitely recommend this hotel.

"High price, awful customer service"
Family-0f-Love, 16 Novembre 2015

Dirty floors, hair everywhere, rude staff (Jordan), unrefrigerated vending machine, and at checkout they made me wait 40 minutes for staff to check my room before they would refund my $100 required cash deposit. We were travelling as a small group booking 3 rooms for a business trip. My fellow traveler had the card she used for her $100 required deposit billed for her entire stay even though it was prearranged to be charged to the agency's card. Then told her she would have to wait 48 hours after check out for her funds to be available.

"Worst customer service ever!!"
Jordan H, 12 Novembre 2015

I went to the hotel to check in and Kimberly Schweitzer was at the front desk. She stated to me that the room wouldn't be available until 3pm. I returned to the hotel a couple of hours later to check in, and at that point there was a fire truck and a plumber truck parked in front of the hotel. I went inside and waited for about 10 minutes without being greeted. By that time I was "greeted" by the front desk manager Kimberly Schweitzer by, "you need to go sit down, we have an emergency." I was appalled by this. A few minutes pass by, and I stood up and asked, will I be able to check into my room? Kimberly, stated to me in a loud voice in front of everyone standing in the lobby and to her worker, "Cancel his reservation." Come to find out the sprinkler system had burst in a few rooms. I was from out of town and had no where to go, and they did not offer any help what so ever. The manager was VERY rude and belittling. I do not recommend this hotel at ALL. VERY UNPROFESSIONAL.

"pleasantly surprised"
somegypsy, 12 Novembre 2015

excellent staff....large comfortable room pleasantly surprised at how quiet the rom was.......I was next to the pool and couldn't hear a peep in the room compared to how noisy it was in the hall. Staff was very helpful,

"OK for a night."
here2share, 10 Novembre 2015

We were able to check in a couple hours early which was a plus since check in is at 3pm. I had called a few days before to reserve and pay over phone. Credit card info taken. Got to hotel, no such payment was on file and no knowledge of pet (which I did mention during reservation). Luckily things worked out but just a tad annoying. Although lady wasn't rude so plus again. The room was average. For those that care, sink is separate from bathroom. Showers bottom fixture was hanging off leaving a gap for plenty of water to get in and lead to mold issues. Stains on ceilings and carpet underneath sink, both of which look water related. Hair on pillow. Remote and WiFi didn't work properly. Breakfast kitchen downstairs is dirty. No one replenished food in a timely manner so many couldn't get the free hot meal. Holes in ceiling of breakfast area (reno I guess). So like I said AVERAGE and frankly not a place I'd stay at again.

"Bestwestern In Vancouver Washington"
Craig G, 07 Novembre 2015

Nice newly renovated hotel, close to the freeway and very little noise heard in the lobby and nothing in the room. Easy check in and easy check out, great for business as the wifi didn't drop my VPN. Close to some good restaurants and bars as well. Will be back.

"large rooms, comfy bed"
sueb415, 07 Novembre 2015

the hotel is near the Vancouver mall off I 205. the room was very large: had a couch and a super comfy king bed and a large , easy to use TV. Getting to the hotel is tricky, however. the entrance is on 4th plain blvd, not from Vancouver mall road . the breakfast had eggs, waffles, bagels, fruit, cereals.

"Good rate through Groupon"
2larue, 01 Novembre 2015

I found this Hotel on "Groupon" and the price was fair. I would recommend staying here if you don't mind tattered curtains and rips in the carpet. I'm guessing that they are still in the process of remodeling? The staff was very nice and the breakfast was very good.

"Very clean"
Tami R, 29 Octobre 2015

This is a very clean and family oriented place to stay. There were a lot of things to do around the Best Western all within walking distance. The pool and hot tub are also kept up and are clean and ready to use.

"Terrible customer service"
Jayme W, 24 Octobre 2015

We used a groupon for this stay. They did not have the room that we reserved and treated us like second class for using a groupon. Management was uncooperative and the front desk person was immature and snotty. Absolute worst hotel experience EVER. We tried contacting best western customer service but they were closed. We didn't stay there and we still have not received a refund. Be cautious here, if you have any problems with your stay, they are not concerned for you as a customer and will treat you like a child. The area is a little sketchy as well. We will venture away from the mall area on our next trip.

"Nice place"
Mgmt2222, 22 Octobre 2015

Convenient location to Shopping and Dining. Close to Portland (20 minutes away). Beautiful area. Nicely maintained. Nice breakfast, complimentary. Quiet location. Just disappointed that room we asked for, paid for, and confirmed, was not available when we got there. Evidently, they indicated that Expedia computers change reservations without indicating so so that you can cancel if you chose to do so. Other than that, the hotel was very nice and comfortable.

"Lacking, Not a Plus Hotel"
Daria F, 19 Octobre 2015

Plus hotels usually deliver great product and services and this one misses the mark. Beds are old, not comfortable. Half sized pillows are also not a good choice, although you do have two to choose from. Breakfast is very good if you are extremely early. We got there at 6 a.m. and everything worked and was great. The next morning we arrived at 9 am and nothing was available. No waffle maker worked and there was scant amounts of eggs, bacon, potatoes and hardlyany bread of any kind. Really??? Not OK!

"Excellent Customer Service & Accommodations"
myoyster09, 17 Octobre 2015

This property went out of its way to accommodate my changing travel plans. The hotel was clean, modern and comfortable. The location is close to the Interstate but there was no noise. The WiFi and the breakfast were standard (meaning they could use some improvement), but this was a good stay and good value.

"Good value"
shellv12, 16 Octobre 2015

One of the best beds I have experienced in a hotel. Close to portland expo center and local restaurants. The staff is very helpful. Breakfast is included and has hot items such as scrambled eggs and meat. The bus is a 5 minute walk and the lite rail a 10 minute drive.

"No Complaints"
MannyLiestold, 13 Octobre 2015

Stayed at this Best Western Plus. I do have a rewards account with them leftover from my consultant days, but they are not my first choice. That said they are generally decent or better, I'm just a bit of a hotel snob. As I said, I have no complaints. Ashley was a jewel when she checked me in. Room was good, hot tub above average and open to 11 instead of the more common 10. Breakfast the next morning was very good for a "free" breakfast. Actually the waffle batter was really good. Somehow the waffle was crisp, but a little chewy at the same time. WiFi good and free, freeway access was easy. . .like I said "No Complaints." Should it get an excellent rating, Maybe, but not from me.

"Happy accident led to a very nice stay"
cbkennedy4, 12 Octobre 2015

We ended up here at the last minute because the hotel we booked was painting their pool and was unable to fulfill another request. Check-in was easy, the room was clean and spacious, indoor pool was nice (as were spa and sauna), and breakfast was great. Was a happy accident that we ended up here but glad we did.

"Recently Remodeled"
Jolangfo, 11 Octobre 2015

Good hotel that was recently remodeled. Good location just a block and a half off of 205 or Hwy 500. Good breakfast & great restaurants in the area. Did experience trouble with the remote for TV but got it sorted out (suspect previous guest took batteries out and placed them back in remote - causing the remote to need to be re-programmed). Rates in Vancouver for hotels are cheaper than Portland but there are only two bridges that are choke points for crossing.

"Great stay"
Debby Z, 08 Octobre 2015

Great staff and great stay, very nice rooms and good breakfast not just the typical bagels and cream cheese. We had pancakes and waffles and bacon and eggs and juices and loads of coffee. Good part of town. Was great for us to make a quick stop for one night

"Jewel in Vancouver, Wa"
RosemanSacramento, 08 Octobre 2015

We have enjoyed the hospitality of this Best Western on several occasions on our trips to the NW; we have never been disappointed!! Kimberly as front desk manager is delightful as are Sharleen and Jordan who also work the front desk. The breakfast is very good, the rooms spotless and well-appointed. Always a great place for a weary traveler. Nearby shopping and restaurants and easy access to I-205 make it nice too!

"Worked very well for us"
Kristine C, 07 Octobre 2015

We need a 'base of operation" for some business meetings, and this location was perfect! The price was excellent. We had a two bed suite which gave us plenty of computer work space. The in room microwave and fridge allowed us to keep working without heading out for every meal. The in room wifi worked very well, with good speed. The hot breakfast in the morning included, really helped our time and travel budget. The staff was friendly and helpful: it was an all around good experience!

"A few issues prevent this from being excellent"
Luv2travel_Dieppe, 06 Octobre 2015

We had a large clean room which was very quiet with a comfy bed. It had a good work/computer area with nearby plugs and desk lamps, HD channels on TV (HBO incl.) and plenty of counter space in the bathroom area. Breakfast was very good with a fair amount of seating. There is lots of free parking and staff was friendly. The issues which prevent me from giving an "excellent" rating are: there is only 1 washer/dryer for the whole hotel; the place is a bit hard to find since the address is Vancouver Mall Dr. but the BW sign and the entrance are on NE Fourth Plain Blvd. which is around the corner; and the front desk could not provide change for the washer/dryer (she suggested going down the street to the gas station). These issues should be fairly easy to fix, so not sure why they haven't been.

"Great value"
Gabe E, 05 Octobre 2015

My stay at the Best Western Plus was short and sweet. My room was clean and comfortable with refrigerator and microwave. The air conditioner was able to cool the room for comfortable sleeping but had a weird and noisy vibration that woke me one or twice.

"Great price & service"
Willard F, 03 Octobre 2015

We had a very nice & funny gal check us in, she made the start of our stay very fun. Breakfast was great & the rooms were well designed. I recommend staying as the price is very good and I travel a lot so I can tell you this is one of the best prices I've ever had for a suite.

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