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Best Western Plus Portland Airport Hotel & Suites, Portland

4.0/5  - basé sur 253 notations.
11938 NE Airport Way, 97220-1078, Portland, United States - See map

The Best Western Plus Portland Airport Hotel & Suites is a newly renovated hotel conveniently located near Portland International Airport. Shuttle service available 4 a. m. to 12:30 a. m. to and from Portland International Airport, great for business travelers. Need to go shopping? We can also take you to Cascade Station Shopping Center to take care of any of your shopping needs or to grab a bite to eat. You can also hop on the MAX Red Line and head into Portland City Center from Cascade Station. Business travelers visiting Portland, Oregon appreciate our hotel's 24-hour Business Center, which offers a convenient place to finish paperwork or to email clients. Be sure to take advantage of the copy, print and fax services, too. In addition, we also offer free Internet access throughout the hotel, and we are located near businesses like Fiserv Solutions and Johnstone Supply. Our friendly staff is available 24 hours a day and we are happy to provide recommendations on great restaurants, sites to see, excellent Portland microbreweries and local attractions. If you're staying with us while on vacation, you'll be thrilled to know that we're just minutes from downtown Portland, the Rose Garden Coliseum/Moda Center and the dramatic Columbia River Gorge. Traveling with kids? Everybody's sure to enjoy the sights and sounds of the Oregon Zoo, located in the heart of Portland, Oregon. Stay fit with our well-equipped, 24-hour fitness center. We go beyond other Portland International Airport hotels and serve a complimentary, full hot breakfast bar each morning.

Best Western Plus

Portland Airport Hotel & Suites




Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 250 guest reviews
Very Good
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Sleep Quality

"Cozy stay, and Brienne at the front desk rocks"


My family and I stayed for one night at the Best Western Plus, and we couldn't have asked for a better experience. The bright light proved to be Brienne at the front desk. Working long hours at a hotel desk may not be everyone's cup of tea, but Brienne sure brings the charm and a hospitality. She greeted us late at night with a big smile and good cheer. She deserves lots of credit for making us feel at home and comfortable. The room was just what we needed, and we enjoyed the breakfast in the morning, which featured lots of options for the adults and our picky child. We'll be back!

"Great Stay!"


We stayed in this hotel after having an issue with our rental car. We were stranded at the airport with no transportation in the middle of the night, and the hotel had a room at a reasonable rate. The property is beautiful and modern, and the breakfast was delicious!

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Glad you enjoyed your stay, we hope to see you next time you are in town.

"last night before flying home"


This seems to be a newly renovated hotels, which was previously a HIExp. It is very neat and clean, and well staffed with friendly folks, who seem to be glad they have their positions. Our bed was the best of the trip, firm. Only negative is the absurd bathroom light fixture/system, which shines all night and turns on the overhead lightening if you enter the room in the dark. :(

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you for your review and your feedback on the bathroom light, we will be looking in to the lighting issue.

"last night of vacation, flying out"


Everything seemed very newly renovated. All staff were very helpful and pleasant. Room was nice, bed was great. Bathroom light switch is absurd: Half is always on, so made sleeping difficult and other half turned on over head lights upon entry, even during the more of the night.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Mr. Marks and I will have our maintenance guy look into that light it shouldn't have done that, we apologize.

"Very nice and great staff"


The hotel is clean with one of the biggest bathrooms i have seen in a room. It was quiet and the beds nice. The staff is fantastic. The breakfast was very tasty and the area was kept clean with the food plentiful and hot.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much, I will make sure and pass this great review on to my staff. I hope we see you next time you are in the Portland, OR area.

"newly remodeled"


Clean, comfortable and quiet in this remodeled hotel. Beds are extremely comfortable. The staff is helpful and friendly. Breakfast was the usual motel fare but well supplied and the staff attentive to the needs of guests Easy access on and off 205 if one plans their trip around the rush hour traffic between Portland and Vancouver

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much Peter! And yes that rush hour traffic can be crazy, we are always here to help with suggestions and times to get around the traffic. :)

"Another great stay at BW"


Arrived earlier than expected and was given a room without delay. Staff was friendly & professional. No problems with the internet. Overall appearance of hotel was well kept. Room was clean and the bed was soft.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We appreciate the great review, hope to see you next time you are in the area.

"Nice stay"


Nice hotel, very clean. The staff was lovely- one young lady, when we were checking in, asked about our travels, and seemed very interested- she wasn't asking out of politeness alone. A young man at the desk the next morning helped me out with my FitBit (the straps were breaking), too.

"Could not have asked for a better stay!"


Last minute, i needed a comfortable hotel/motel room for two nights. Knew I'd have to be able to work there (I create content for a website) and be able to get some rest. Have relied on Best Western in the past, and they did not let me down. This newly renovated facility, close to the airport and yet so easy to get to, gave me all I needed, including my own compact kitchen area plus an evening buffet downstairs. Lovely layout including a separate bedroom, a great work table/desk and a well-lit lounge area with sofa at a remarkably affordable rate. Got my work done, took care of some other chores, slept great, and all in air-conditioned splendor. Wonderful housecleaning staff, and great staff overall. I would heartily recommend this place to anyone.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We are so glad we were able to help make your time in Portland, Oregon enjoyable. If you come back and stay again we have our evening managers reception every Wednesday evening.



It is a wonderful hotel in a great location only 10 minutes away from the airport and very close to the main highways. The hotel is in perfect shape and the staff is wonderful very courteous and helpful Kevin at the front desk help us to get anywhere we needed to go Thank you guys

"Great experience!"


We had a family room and it was spacious, clean, and comfortable. The entire hotel was very well taken care of and the staff was very friendly. The proximity to the airport is also a major plus. Great hotel.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much for the kind review, we enjoyed having you here and hope to see you next time you are in Portland.

"Perfect for one night in Portland"


Stayed here on the way to California from Calgary. Easy to find off I 82. Near the airport but noise not a concern. Hotel was clean and staff very friendly. Easy parking. Several restaurants near by, (walking distance) plus hotel has a shuttle if you want to go further for more options. The manager had a Happy Hour near the Lobby from 5-7pm with complimentary appetizers and wine or beer which was very welcoming and we met several other guests to chat with. Would stay here again if in the area.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much for the review, I hope we see you next time your in the Portland area.

"Hot and tired"


Arrived at the hotel after fighting traffic and the heat, wanting to relax, and no rooms were ready. This was 2 to 3 hours after check-in time. So had to find something to do and wait! No apology when we did come back to check in.

Heather N, Front Office Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Dear Tstrah622519, Thank you for taking the time to express the issues that you experienced at our hotel. I am very sorry to hear about the issues that occurred when trying to check in and with the staff not being empathetic to the situation. I have address the staff to make sure this is not something that will happen again.Again I am truly sorry for the bad first impression we left and I hope you give us a second chance to shine some light on this stay and show you and you family what a great choice for a hotel we are. -Ambrosia P. Front office manager

"Reccomend the very comfortable hotel for overnight stay"


The staff was welcoming and very nice, the rooms allowed for a comfortable night sleep, I also like the offer of a breakfast on the go if you had to depart before the breakfast buffet was open. That is a very nice touch and one I would have used had it been available on other trips,

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Raymond for the excellent review, we hope to see you on your next trip through Portland, Oregon.

"Perfect for airport connection"


The early morning breakfast and shuttle service was great. Not very many hotels will have the breakfast room ready at 4 in the morning. The rooms are large and clean and very inviting. Staff was very friendly. Would definitely stay again.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Jack! We appreciate the great review and look forward to seeing you next time.

"Oregon family reunion trip"


I almost cancelled my reservations when I was notified by IMG that this property was no longer a Holiday Inn Express. I am glad that we stayed here - it was a pleasant hotel - the lobby has a very nice appearance and it is easy to see that the property was recently renovated. The room was very nice and modern looking. The only complaints were that we could hear the people in the room above us as they walked around, which is unusual in a modern hotel building, and that the air conditioning unit did not seem to be able to keep the room very cool. Fortunately, the day/night were not too warm, so it all worked out. We enjoyed the breakfast, but wished for a little higher quality food, such as nicer yogurt and some additional fresh fruit. Overall, we would definitely stay here again the next time we are in Portland.

"Friendly service and comfortable accommodations"


Upon check-in we found chocolate chip cookies waiting for new arrivals, just like another of our favorite hotel chains. Staff at the front desk were friendly and welcoming, the room was large, clean, and comfortable, and the dining area nicer and more spacious than at many other moderately priced hotels where we've stayed. A free hot breakfast was a pleasant surprise and included scrambled eggs, sausage, and biscuits and gravy and make-your-own waffles--a real plus for my husband who enjoys a hot meal in the morning. A very enjoyable stay!

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We are so glad you enjoyed your stay! We always try to have cookies in the evening for our guests, so next time you come through town we will have them waiting for you!

"Excellent "


Wonderful hotel staff, excellent hospitality, outstanding breakfast and the shuttle services were extremely convenient! The location is great and only a 5 minute shuttle ride to the max rail line to get downtown.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Kendra! Hope you come stay with us the next time you are in town.

"Pleasantly Surprised "


I'll start by saying I'm a loyal Hilton family hotel guest. Lifetime Diamond Status. But rates in Portland have gone crazy unless your willing to drive way outside the city. So I popped onto and found the Best Western Plus for about $80 a night cheaper so I figured I'd give it a shot. Glad I did. Hotel was updated and clean with a nice modern decor. Room was comfortable, bathroom was nice and larger than many hotels. Internet was fast. A/c worked good. Breakfast area was spacious and offered a pretty good variety. Staff was very pleasant every time I interacted with them. The only reason I did give them 5 stars were the kind of cheap pillows. I really hate foam pillows and wish hotels would invest in something a bit more like feather or down alternative for those of us who like firmer pillows. Other than that I would not hesitate to stay here again. Watch out Hampton Inns, BW+ is stepping up their game.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much Patrick for the kind words, we all worked hard on the renovation and its great to hear positive feed back since its completion. I appreciate the comments about the pillows and will take your suggestions into consideration. Hope to see you again sometime.

"It gets the job done"


I booked this night for a leisurely trip to Portland and used my IHG points to pay for the room. The hotel was under construction in the lobby area. The service was very courteous. The room was clean and quiet. We had a fridge in our room, I really liked the bathroom counter area and shower. My only complaint was the fan automatically comes on with the light, and the light automatically came on when walking in. Which in the middle of the night I would have preferred this not to happen. The breakfast hot food was very mediocre, it's reheated eggs and meat that were not cooked there, except the cinnamon rolls. I wish I had just stuck to the cereal and other cold food choices. Overall I was happy with my choice, but I just prefer a place with a better hotel breakfast.

"Good Service"


Decent, but did not advise of renovations being done at the time of booking. I love Holliday Inn Expresses because they offer a decent room at a decent price. Although it was not as expected, the management was excellent and took care of the issues at hand which is all that can be expected.

"Remodeled but so so noisy"


We chose this property because it is located in the area or Portland that we were visiting. I had told a Portland area resident that we had reservations at this property and she hinted there might be better options in the area. We decided to keep our booking and were pleasantly surprised to find that the property had recently been updated and remodeled. Rooms were very nice and even though there is still some work being done the property was in pretty nice shape. The only thing that was a real turnoff is that the bathroom exhaust fan is connected to the light switch so that whenever you turn on the bathroom light you get the loud fans as a bonus. I don't know about you but I find that constant noise a real distraction. The people we were traveling with who had the room across the hall from us commented that it sounding like they were standing on the runway of the Portland Airport when they turned on the bathroom. I complained to the manager and a maintenance man was sent in to disconnect the exhaust fan from the light switch. At least our 2nd day of the stay was quiet.

"Home Away From Home"


Although this location is fairly far from the places I go when in Portland, it is very convenient to the airport and freeway system. Construction was occurring while we were there, but we did not suffer in any way from its effects. The room was very clean, the bathroom was too, and the beds are comfortable. The rewards program is one of the best I've ever used, so IHG has my loyalty. I'll be back.... Thank you!

Amey H, Front Office Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you for taking the time to share your experience with us. I am pleased to see you enjoyed your stay with us and construction did not effect your stay. We appreciate you staying with us. We look forward to serving you again in the future.



I could not find the hotel at first, as the signage off the road is very small and poor. It is close to I-205, and not far from I-84. A shuttle is offered to and from the airport, which came in handy for my flight to Honolulu. The property is under renovation so the insides are not pretty, however the noise is not bad and they do stop at night. I believe there is a spa, but it looked closed. There is no pool. I am not sure if I was in a renovated room or not, but it was clean. The TV selection is very limited, and you can at times hear planes overhead, but the airport is not far away. I did however sleep very well two of the three nights. There was a time change and my wake up call did not active until an hour later. Apparently, the system does not adjust to the end of DST. Luckily, it was the night I could not sleep and I was awake. Breakfast was typical and fine, as was the business center in the same area. The desk staff was very friendly and helpful for attractions in Downtown Portland. I did a Park and Fly, which is an extra $50 to leave your car for up to two weeks while you fly. My car was untouched after returning four days later. I have heard this program has been suspended while construction is ongoing, so check beforehand. I will say the prices are very high during renovations. The whole thing cost around $600 for three nights (two before the flight and one upon return in a different room). Part of it is the outrageous taxes charged by the various government agencies, including a special Portland tax for being in some sort of economic zone. These taxes are not the hotel's fault of course, but I would hope they would lower the rates some while construction is occurring. I can see how some guests would be upset. The weather was cold (40s) and rainy pretty much the entire time, so I didn't get to see as much as I wanted. The airport area is fine, however downtown areas have a huge homeless problem, making things unsettling. Only one person bothered me, but it is not a good look for the city. I have no plans to return in the near future, but if so, I may look in a suburb and hopefully save a few dollars in both rates and taxes.

IHGService, Guest Relations Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Lovely day Keith B, I admire guests like you for always taking the time to leave a feedback about your stay at different IHG hotels. While we appreciate your stay at our hotel, I'm sorry that you found the rate expensive and had a bit of trouble locating the hotel. On the contrary, I'm glad you were able to sleep well in our newly refurbished rooms and found the Park & Fly advantageous. Our efforts in upgrading the facilities are one of our ways to create hotels guest love. Another is by listening to our beloved guests so I will share your comments with our hotel operations because we aim to please. The best time to visit Portland is from June to August when the weather is warm but whenever you are here, I invite you to come stay with us again. Hope the holiday season is a jolly time for you! Elizabeth B. Case Manager IHGService

"Good place to stay"


I've been here before, and it was worth coming back. The construction was not an issue, but we arrived late on a Saturday night, and left Sunday. The shuttle driver was superb, great guy! Breakfast was nice, I do like the cinnamon rolls most of all. The breakfast hostess seemed oblivious to us, but she worked hard keeping everything well stocked. It's a quiet place, the bed was most comfortable. The bathroom was a bit small, but everything in it was top notch. This is a great value with the IHG points-and-cash option, and because of that, I will indeed be back.