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Best Western Hotel Pony Soldier Inn - Airport, Portland

9901 NE Sandy Boulevard, 97220-3323, Portland, United States - See on a map
Best Western Pony Soldier Inn - Airport - Exterior The Best Western Pony Soldier Inn - Airport is ideally located in the center of Portland. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western® Pony Soldier Inn - Airport! Many guests at our Portland hotel are corporate travelers looking to take advantage of our great proximity to the airport, light rail and downtown. MAX, Portland's light rail system whisks guests directly into the heart of downtown. We’re close to major freeways and the airport, so catching early morning flights or day trips around the Great Northwest are both possible. We're known for our stellar customer service, and the outdoor seasonal pool and year-round hot tub are perfect for relaxing. However, make sure you start every morning right with a full, free hot breakfast featuring waffles, fruits, cereal and 100% Arabica coffee. Our location, just two miles from the airport, makes us an easy choice for frequent flyers. Our Portland hotel is a short drive from the beautiful landscaping of The Grotto, and boating on the Columbia River is a real treat. Whether you’re in town for the legendary Rose Festival or touring the Columbia River Gorge, the location of our property makes it easy to get around the region. Mount Hood, the Oregon Coast and some of the best dining in the northwest is all a short drive away. Duck into Voodoo Doughnuts 24/7 for a sweet treat like no other, or visit the country's smallest park. The friendliness of our staff and cleanliness of the guest rooms make you feel right at home. We're located near I-205 and I-84 West and East for your convenience. Just across the river from Vancouver, Washington, the Portland Airport hotel is unlike any other in the country and nestled close to all the top attractions. Business travelers with Concordia University, Altec® Corporation, Grocery Outlet and Boeing and Honda Factories often stay at our Portland hotel. Visit the Rose Garden for incredible views or take in a Portland Trailblazer's game at the Rose Garden Arena. The Pearl District is a must for nightlife, and NW 23rd is a requisite for shoppers.

Best Western

Hotel Pony Soldier Inn - Airport




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

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Sleep Quality

"3 nights at the Pony"

Patrick W, Walnut Creek, United States 07/05/2022

One of the light in the entrance was not working; reported this to the front desk next day morning. The lady made a note but nothing was done. The light bulb was never replaced, nor did we have any housekeeping service during our 3-day stays. The water was only lukewarm in the first 2 nights. The front desk personnel were not very welcoming. When we returned to the hotel at night, the front desk lady did not even look at us or greet us. None of them were really friendly at all. On 5/1, when we were on our way out of the hotel, I saw the house keeping lady making the room on the opposite side of one of the rooms. I informed her that we were leaving our room now and she could do the housekeeping for our room 219. She acknowledged my request; but when we returned that night, nothing was done in our room. We were out of the big towels, toilet paper and trash cans were full. When I went down to tell the front desk. She said she did not have any big towels. However, she did return to our room in a very short moment to bring us the big towels and toilet paper. After we checked out on 5/3/2022, we got billed for $200 for a small crack in the restroom mirror. I called the manager, Laura, to protest the charges as I told her that we all saw a small crack in the mirror when we checked in the fist night. To her credit, Laura had initialed a refund back to my credit card account right away.

"Great stay, Great service!"

The_devil_dog_travel, Whittier, California 19/04/2022

I arrived and was met with very helpful and friendly staff. I was a bit skeptical about the front door being secured during business hours but the staff explained the reason why they keep it locked (unwanted homeless individuals) which made sense, The rooms were very spacious and clean, the hotel was very nice and had plenty of parking. The bfast was delicious and plenty of it. There were several points if entry and they were all safe and secured. The pool was closed due to the weather but the hot tub was open. I enjoined my stay here and would definitely would stay here and would strongly recommend this hotel.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your feedback , we are happy you enjoyed your stay and hope to see you again in the future .

"Ya, I won't stay here again."

topasna, Manzanita, Oregon 15/04/2022

Room was hot even with air dropped down to 60.. Also the AC is cycles completely off and on so if you are a light sleeper this may be an issue Beds were hard as concrete.. Very uncomfortable night and sore back the next morning. Pillows didn't help either. The only positive thing I can say about this play is the night staff was very friendly and helpful but the condition of the hotel leaves a lot to be desired. Neighborhood was borderline ghetto. There is no bed spread or blanket, just another sheet used as a bedspread. Pay more and get a better hotel.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to us implement you with a superior experience.We will be addressing your concerns.

"Great Stay"

LauraN443, Walla Walla, Washington 06/04/2022

We stayed for just a quick overnight to get to a very early morning flight at PDX. The area is a little sketch, but it turned out to be a great experience. Quiet room, comfy bed, friendly welcome, hot breakfast. Easy parking. Good price. 6 minutes to the airport without traffic, 15 minutes during rush hour. Can't beat it.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your feedback , we are happy you enjoyed your stay and hope to see you again in the future .

"Shuttle service is a joke."

User 05/04/2022

Spoke with front desk checking in for a wakeup call and to confirm shuttle times. Was told a 'radio cab' would be performing the first trip to the airport at 4:00 am. Thanked the front desk person and felt we were fine. Arrived at the front desk at ten minutes before 4 to go to the airport. After waiting in vain, finally was able to get an Uber to the airport at 4:35. Missed flight. clearly stated that hotel had 'shuttle service' to airport. Rooms ok, property seemed clean, check-in staff were friendly.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to us implement you with a superior experience.We will be addressing your concerns. From: Front Desk Pony Soldier Staff

"Value for the money"

Culture369376, Arcata, California 29/03/2022

Great breakfast with a lot of variety. Clean room. Friendly and courteous staff. It was a little tricky to drive into due to the road exchange of three diverging highways. There were lots of eating establishments around. We especially liked Jersey Mike's.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your feedback , we are happy you enjoyed your stay and hope to see you again in the future .

"Repeat visit, very good location, expect to be back"

JBWA2, Richland, United States 28/03/2022

This Inn is consistently efficient, clean, and a good value. Nothing noteworthy happened. We had not before stayed in the 100 wing just off the front desk - it wasn't different. Everything was as it should be and we got a good night's sleep.

"Nice staff, messy rooms.."

User 10/03/2022

I don't ever do reviews. But my stay here was actually welcoming and the staff were nice. Although stepping into the room I instantly saw how messy/dirty it was all around. Including the second room they tried upgrading me up too.

"portlands best"

User 21/02/2022

Quiet and spacious rooms with caring staff. Great amenities and facility. Easy access to all attractions . Safe area and clean part of town. Great area for family with no worries of safety, clean exterior and interior.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for the positive feedback. We look forward to your next visit.

"Clean and Helpful"

SEfromNC42, Elma, Washington 20/02/2022

This was the first time for me at this Inn though I usually stay at Best Western. I had a handicapped room with easy access to both the room (the door didn't keep slamming in my face in my wheelchair) and into the bathroom. The shower was roomy, easy access - nothing to step up or down on. The rooms were clean with many plugs, especially near the bed (I use a C-PAP and a computer and charge my phone) which I have in other places had trouble with. The Internet was fast. Did not check out the microwave, though it was there, along with coffee and a coffee maker. My daughter and son-in-law were with me in the room across the hall so easy access to each other. The staff was helpful, ensuring I knew when breakfast was, where to park and so on. The breakfast was a full, cooked to order, breakfast - eggs, sausage, bacon, two juices, milk, coffee, I think tea, waffles and several cereals. The cook also served us at our table. All staff were pleasant.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for the positive feedback. We look forward to your next visit.

"Stay 2/18/22"

User 20/02/2022

Staff attentive and friendly. Room in excellent condition and well maintained. Ease of check in/out. Breakfast area excellent in the early hours I needed coffee, juice and muffin at 0545. We may well be staying here again..

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for the positive feedback. We look forward to your next visit.

"Great customer service"

sterika000, Walla Walla, Washington 17/01/2022

I don't like/ have never taken the time to do hotel reviews but this time I have to. Great hotel with great location near highway, gas stations and breakfast/eating places. This is the second time we stay in this hotel and will definitely stay there again.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for the positive feedback. We look forward to your next visit.

"Home Away From Home"

adjret, Tillamook, Oregon 12/01/2022

Always stay here and are treated as family by all the staff, especially our Sable Ann who is the hit of everyone, staff and guest alike. Sable runs around introducing herself to one and all to get petted and fussed over.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for the positive feedback. We look forward to your next visit.

"Nice hotel, great location"

61Tom, Burley, Idaho 03/01/2022

It was a very nice hotel, it is a pain though until you get your key. The reason is, because of the homeless they have to have the door locked. But once you get your key, you can open it yourself. It takes them a bit to walk to the door and open it for you. There should be a buzzer or remote so it can open faster.

"bad location & poor customer service"

Candace B, Southport, North Carolina 09/12/2021

Located by a highway onramp in an industrial area. Looked out on parking lot with large dumpster. Covid protocols are understandable, but often no one even said hello when we entered or left the building, though some people at the desk were personable and helpful. Breakfast wasn't very good. The beds were nice, but the room seemed cramped and was overpriced. It's next to very good restaurant that's open all day. We spent a disappointing week. For a night before or after a flight, it would have been okay.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure a better experience for future guests.

"Great stay"

Yeacher, Paris, France 21/11/2021

My stay was excellent from the start to end front desk staff Amy was amazing.Connie who checked me out and drove the shuttle to the airport was kind and efficient. The room was clean and very comfortable. Wifi was strong-overall stay was very satisfying

"Convenient and Friendly"

sarasP7018LM, Anchorage, Alaska 12/10/2021

We were offered early check in which we appreciated after a red eye flight. The staff were super friendly throughout the stay. The hotel was overall very clean and well-maintained and we would definitely come back.

"Hairy Breakfast"

User 09/09/2021

I stayed here with my fiance and daughter following a concert. Strong odor upon entering room. Noticed a chunk of long hair attached to blow dryer hanging on wall.. when I entered bathroom. Didn't touch it. Air-dryed our hair. Found peanuts on carpet beside bed. We were hungry after coming in late.. but not that hungry. Vending machine had only soda, but almost all options were out. Worst of all was the numerous hairs IN our breakfast.. biscuits and gravy. And on plates! I almost threw up when discovering the hair situation and the full extent of it! The scrambled eggs were half raw. But, again the hair was absolutely the worst food experience I've ever had at a hotel. Fiance brought this to the attention of lady at front desk at check out. She said employees just don't care, because if they get fired, they'll collect unemployment. Best advice: do not eat here!! Better yet, stay elsewhere.

"Just OK the second time around."

lizlubee, Newburyport, Massachusetts 31/08/2021

On our second visit to Best Western Pony Soldier we found the rooms clean, quiet, and spacious but it felt rather petty to be charged an extra $20.00 for an early (by several hours) check-in. Our room was ready when we arrived and nothing extra had to be done on our behalf, so perhaps this is the hotel's way to recoup some pandemic losses. On our nearly 3 week trip around OR and WA we checked in early at several hotels, not a single one charged us extra! As a platinum BW rewards member, I wonder if I should direct my loyalty elsewhere since it doesn't seem to be valued at Best Western.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
We apologize we did not meet your expectations. We hope to serve you better in the near future.

"Perfect Layover!"

Jhessney, Rochester, New York 29/08/2021

Very nice room, GREAT value for the rate! Friendly efficient employees, free airport shuttle! It is unfortunate that the Portland area has been apparently over run by a homeless population - meaning going for a walk out the hotel was NOT a great idea - but that is not best Western's fault! I felt safe inside and around the amenities… Slept like a baby and was on my was! Recommend as a great “airport” hotel!

"Quick overnight bidness trip, needed clean place…found it!"

574jimc, Gloucester, Virginia 26/08/2021

Arrived after midnight for short night stay prior to return flight. I selected this Best Western based upon: A. Medical provider discount B. Near PDX C. Free breakfast D. Reviews of cleanliness and quiet Great to say all above were very good! Room was clean, roomy and comfortable…sounds of the nearby tram sort of surprised me, but not an issue. Had called desk upon arriving in PDX at 2300 I would not arrive until after medical delivery was made, estimated 0100 arrival. Team was welcoming, recognizing my BW status..gave me a nice large room on the quiet back side. Breakfast was a treat…made to order tater tots, biscuit with gravy, and sausage…super! Very pleased with this stay! You don't have to stay in an InterContinental or Radisson Blu every time…especially when you arrive late and leave early! Great job BW Pony Soldier Inn!!!!

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for the positive feedback. We look forward to your next visit.

"Best place to stay when flying out of PDX"

User 07/08/2021

Our stay was wonderful. We got in about 8 pm and left early the next morning to catch a 6 am flight. The hotel was close to PDX, the grounds were maintained well and the pool looked beautiful. The staff was very friendly and accommodating. The room was clean, bed was comfortable and the little patio outside our room was adorable. We will be back next time we fly out of PDX. :)


uwdawgfan91, Kenmore, Washington 07/08/2021

If you like dealing with low class people and staying in a low class place choose this place. The exterior looks great and has super nice curb appeal. However the staff is lacking in customer service skills and the lobby has mattresses leaning against the wall (Looks like storage for replacing beds)...

"First visit and pleased with stay"

JBWA2, Richland, United States 03/08/2021

We were to meet with our niece in this area of Portland so I had searched for BW nearby. We chose this one because it was near The Grotto and we thought we might visit it and also for the relatively reasonable room rate. The motel was easy to find, had plentiful parking, was clean inside and out. The front desk person was helpful in applying a BW travel card and efficient at getting us checked in. Our room looked like most other BW rooms - a little narrower and like others needs more light (e.g. a floor lamp would be nice). The beds were comfortable, A/C worked very well, and although near busy roads we were not disturbed by outside noise. Internet worked well, never failed. We enjoyed breakfast - having the same buffet items but with a server to tray them was a very good idea, much better than the bagged breakfast sandwiches we once encountered. The food was well prepared. The decaf coffee was so-so - I blended with regular coffee and it was good.

"Really comfortable stay"

childj1013, Medford, Oregon 30/07/2021

We had a really nice stay. The pool and hot tub were a hit for my nieces. The breakfast was pretty good as well. The only thing i didn't like were the pillows. They were way to puffy i couldn't even use them.

"Clean and convenient"

TaleenV, Orting, Washington 25/07/2021

This Beat Western is conveniently located to I-205 and I-84. The hotel is very clean. The employees that were encountered were very nice and helpful. The room was very clean and everything was in working order. The area is kind of sketchy, but it is Portland. While we were out front we were approached by 3 different homeless men each asking for something. I never felt unsafe as the hotel has all doors locked and you must use your key card to get in ( including the main door). There is an Elmers Restaurant next door that serves good food. The hotel was kind of pricey for the area.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
We apologize we did not meet your expectations. We hope to serve you better in the near future.

"Best Western Pony"

ripearl2021, Amherst, Massachusetts 21/07/2021

The Pony staff were exceptional in taking care of all our needs. We had a pickup problem that they went out of their way to accommodate. They certainly did a very good job working around covid limitations.

"Terribly Noisey"

Gregory M, Canyonville, Oregon 08/07/2021

Beautiful hotel, nice exterior, reception area and room, that's where it ends. I can't imagine what went through the minds of those who built this hotel... Hey here's the noisiest spot in Portland, let's put a beautiful hotel here that no normal person will be able to sleep in. Really even with ear plugs with a 33dcb noise reduction we could not sleep. Please do yourself a favor and go somewhere else, wish that we had.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
We apologize we did not meet your expectations. We hope to serve you better in the near future.

"Convenient location"

stephenmS5480AW, Seattle, United States 08/07/2021

Convient and easy access to PDX airport, Interstate 205 and Interstate 84. Clean and safe accommodations with good sized rooms. Nice pool in the courtyard, exercise room, sauna. Friendly and helpful staff

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you! we appreciate your stay with us!

"A perfect place to stay cool"

mandmpdx, Portland, Oregon 29/06/2021

My husband and I stayed at the hotel on one of the days that Portland was experiencing a heat wave. The pool was clean and a refreshing way to beat the heat. The air conditioning in the room worked great. the room was clean and the breakfast in the morning was more than I expected.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to post a review. We look forward to seeing you next time.

"great day before travel"

vickivlc, Baltimore, Maryland 27/06/2021

needed to be near the airport for an early flight on Saturday so stayed at the Best Western Pony Soldier and enjoyed the pool and friendly staff. Rooms were clean and comfortable and the breakfast was delicious. Highly recommend this hotel and staff if you are ever in Portland

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to post a review. We look forward to seeing you next time.

"Don't bother"

User 22/06/2021

This place is in a sleazy area. It's close to the 205 and noisy. The front desk person had the personality of a gnat. I booked the room paid my fees then they jacked it up for parking and the shuttle to the airport. The previous hotels give you the fee upfront. I felt it was bait and switch. The room was clean.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-256-1504. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Connie Rocks"

Ginger R, Bismarck, North Dakota 01/06/2021

Front desk staff was excellent. Rooms seem a bit musky, could use updating. This is a perfect airport hotel though. Clean. Got good sleep. Felt safe. Good decent bag breakfast. A perfect stay after long late flight.

"Taking advantage."

bodega40, Santa Rosa, California 13/03/2021

This is one of the worst places I have ever stayed. A $200 deposit that was not released for 6 days. Also, when I went to check out, they ran up to my room to see if everything was OK before I could check out. You have to ask for their "grab and go bag" and then you have to make a choice of what you get. And you get very little. The place was clean and otherwise OK. Checking in was fine but checking was terrible.

"Dr visit stay"

adjret, Tillamook, Oregon 04/11/2020

We have to stay in Portland a minimum of one night and sometimes 2 for my wife's eye treatments and always stay at pony Soldier Inn, where we have been treated as family since our very first stay. The ladies always take good care of our needs and the housekeeping folks are great.

"Run down and haunted feel"

Hannahesad, Portland, Oregon 03/10/2020

If this hotel isn't haunted, people have died on the premises. There is a huge crackhead presence and the noice kept me from sleeping all night or day. No noise cancellation features or safety precautions. Door wouldn't fully shut.

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to leave a review. We do our best to keep the property in tip top shape. I hope you contacted the front desk about the trouble with your door as this is a safety concern. Have a great day.

"Well worth the price"

User 20/09/2020

Needed to book due to wildfires. I was only here one night prior to flight out. I chose this BW due to reviews and distance to car rental return. I had an excellent experience. The pens,true, were for general use, right next to the hand sanitizer. I, too would not walk around the area, however, in an ajoining lot is an Elmers eatery. I would not leave valuables of any kind at any hotel, not just this one. I had express checkout. One box for room key and one for key sleeve, at the front desk. Both the front desk ladies were friendly. Yes, the breakfast was only a few items, however, with Covid, you have to make concessions. My room was very clean, though the sink needed repair. The rug clean enough to go barefoot, though I never do. I would certainly stay here again.

"Will Not Be Back"

User 17/09/2020

We stayed a few nights at this hotel due while we were evacuated due to a wildfire. I was not impressed. Front desk check in staff were rude. Yes I understand they were short staffed and weren't expecting a full house at the last minute but it's not a good excuse for poor customer service. The person working the day shift at the front desk was polite though. They don't appear to be taking Covid seriously. At check in they are just passing pens from guest to guest. Check out is the same. You would think they could offer some sort of express service, at the very least for check out where you just leave the keys in the room. The room didn't appear clean. The microwave and bathroom both were not clean. There's not supposed to be any room service but the first morning we had a housekeeper knocking on our door without a mask to ask if we needed anything. I put the do not disturb sign up after that. They said to leave dirty towels outside your door and they will leave a bag with fresh towels. I left the dirty towels out on our second day and they took them but did not leave new towels. They offer a grab and go breakfast but all you will get is a bottle of water, piece of fruit and granola bar. I would get breakfast elsewhere. The neighborhood is not good. Do not leave valuables in your car. I also would not walk around in this neighborhood at night.

"Clean and quiet"

F939CWjuliev, Leander, Texas 17/08/2020

the room was surprisingly quiet considering the location was a very busy area. The staff were friendly and nice. They actually gave a choice of fruit in breakfast bag. They were freshly made so fruit was cool and fresh. One hotel we stayed at had the bags sitting out and we got a rotting orange. Rooms were very clean.

"Excellent and Convenient"

davidkP126LH, Indian Trail, North Carolina 12/07/2020

We chose BW Pony Soldier Inn - Airport for its convenient location for early flight departure and was surprised at every other aspect......VERY GOOD CHOICE! The room was very comfortable and well equipped. Check in and out was very smooth

Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to post a review. We look forward to seeing you next time.

"Nice property and good service"

Charles G, San Francisco, United States 01/07/2020

We visited this hotel last minute during COVID. They had our reservation waiting and Belinda gave fantastic customer service! Only issue was the "go bags" for breakfast. I know they're not able to give hot breakfast during the pandemic but the go bag contained a piece of fruit, a tiny chewy granola bar and a bottle of Costco water. No juice, no breakfast pastries, nothing! Could definitely do better there. Overall the property was large and the room was big and comfortable. Convenient to restaurants and there's a dispensary across the street.

"Clean rooms. Great Water Pressure"

TDod1971, Spring, Texas 24/06/2020

Conveniently located close to the airport, which is not the best part of town. But, the hotel itself was clean, the staff helpful, and the water pressure in bathroom was fantastic. Our flight arrived late at night. This was the most convenient, lowest priced hotel within a short distance from the airport .

Kiran A, Front Desk at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to leave a review.

"Our Portland Haven"

adjret, Tillamook, Oregon 16/05/2020

Have been staying here for 4 years on a regular basis and have been treated like family from the start. they are under staffed due to virus ad doing the best they can along with renovating lobby. the manager and on duty staff are still making us feel at home and trying to keep up with the service.

Kiran A, Front Desk at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you so much. We will always continue to do our best.

"Excellent hotel"

User 10/03/2020

Super Clean. Comfy. Friendly staff. Even an off leash dog area which My dogs loved! Easy, quick airport access. The lobby was getting new (very nice) flooring. The workers were quiet and courteous so it did not interfere in any way

Kiran A, front desk at Best Western Pony Soldier Inn - Airport, responded to this review
We are glad you enjoyed your stay, thank you for choosing Best Western!

"Nice stay"

sbudde2016, Milwaukee, Wisconsin 05/03/2020

We really enjoyed this hotel. Nice breakfast variety. Comfy bed and a very spacious room. Close enough to Columbia River Gorge. Would recommend. Hotel was remodeling the front lobby, but everything remained clean. Staff was also super friendly.

Kiran A, front desk at Best Western Pony Soldier Inn - Airport, responded to this review
thank you for chosing Best Western, looking forward to your next visit!

"Lovely Visit"

User 29/02/2020

Wonderful staff experience Belinda was helpful and sensitive to our needs. We needed a place to visit with out of town family so we opted for the Pony Soldier Inn. Suite was clean it was a lovely place for visiting with out of town family and having an Elmer's Restaurant right next door was great. Thank you!

Kiran A, front desk at Best Western Pony Soldier Inn - Airport, responded to this review
thank you for chosing Best Western we appreciate your business. The choice is yours,but the pleasure is ours, we look forward to serving you in the near future!

"OK place to stay"

NanaSWWashington, SW Washington 22/02/2020

First time I stayed in June 2019, I had to wait nearly an hour for the shuttle to pick me up. Second time, no one to drive the shuttle, so they sent a cab. The staff is very friendly,I especially liked Sarah .Due to renovations, the lobby is a noisy mess and the breakfast room's cleanliness suffered. I did not feel safe walking to the mini-market down the block, kind of a rough neighborhood.

"Dirty Marijuana smell in handicap room"

User 03/02/2020

We had to have a handicap accessible room. The carpets were wet from being shampooed. the room had a marijuana bong water stink SO BAD that I had to keep essential oils going all the time to breath. They had no other accessible rooms to move us to. They did not offer a discount, no way to take the smell out. The shower is next to the toilet with no curtain so the toilet gets wet when you shower. The clothes hand in the bathroom for the closet, so they get damp and stay damp the whole time you are staying in the room. When we repeatedly complained about the smell they just said 'sorry' and did not offer anything else to compensate for the experience. I hate the smell of 'skunk butt' weed. It makes it difficult to breath and I have to use my inhaler, I told the front desk this and all we got was 'sorry', no other offer. They should not have rented the room out in this condition and we would have paid a premium rate to move to another hotel last minute. I expect more of Best Western, I am a platinum member. This was awful. Also, they added a charge of $10 per person after we had booked the room online. I had called in to add my friend's name so she could check in before I got there. The owner of this particular hotel does NOT serve the baked cookies at 4pm, so if you are looking for the Best Western service you get at every other Best Western, you will NOT get it here. Stay somewhere else.

"My stay"

User 26/01/2020

Place was great overall. The only issue I had was the fact that the other Best Western, which is less than 10 minutes away,is quite a bit cheaper than this one. The reason why I stayed at this one, however, was because I was using a temporary card, which doesn't have one's name on it, and the other Best Western said they couldn't accept it.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You

"Treat you as Family"

johnr61572u, Laguna Beach, California 13/01/2020

Great hotel, nice location. Very helpful staff Rooms are very nice, clean, quiet. Nice breakfast, plenty of choices and hot food. Just can't say enough of the staff, Sherri, King, Ray, Amy, and Sara. So nice checking in

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Hi it's Ray at Best Western, thank you for the kind words. On behalf of everybody we look forward to seeing you again!

"Holiday Stay"

luteowl, Lacey, Washington 27/12/2019

Every winter we make an annual trip to Portland. We love the shopping, The Grotto and the excitement of Portland. We always stay at The Pony Soldier because of the location and price. The staff is always courteous.

"Airport pick-up failure"

795williamy, Corvallis 23/12/2019

I had a park-sleep-fly reservation. The check in and room were fine. The shuttle to the airport was fine. The problem came when we returned as scheduled. I called the hotel for pick up by the shuttle. For an unexplained reason, the shuttle wasn't running.. They said the would send a Radio Cab. After 30 minutes in the cold and rain, I called again. The Cab had gone to the hotel instead of the airport. Another 15 minutes and we finally got picked up. No real explanation offered

"Great stay & Location to Airport"

joyb952, San Tan Valley, Arizona 20/12/2019

Was greeted by a sweet lady at the front desk. Even given a room upgrade, when she learned I was up for my dads burial. They had fresh baked cookies which was nice to fall asleep with. lol the room was large and the hotel was quite. I had a king facing the courtyard. Looked very nice. I slept well, bed was comfortable. Pillows were a bit too puffy for me tho. Would have been nice to offer foam and down alternative in each room. However, I slept great. Also next door is Elmers restaurant. You must go! I had some of the best German pancakes ever! The hotel is a fast 8 min away. And some shopping is near by there. I would always try and book a Best Western first. They really have stepped up they're game.

"Great value and exceptional service"

fineaged50, Olympia, Washington 16/12/2019

High quality room with plenty of space. Everything was clean and worked just fine. Two clocks in the room helped me keep an eye on the time but did not interfere by being too bright at night. Just the right amount of ambient night light. Had a great breakfast experience with high quality fresh food choices. Easy parking, fast check-in and check-out. The lobby was first class with a nice open feeling where I was comfortable meeting with other associates.

"Perfect for the rest of a long flight or a returning flight"

jacrya, Mineola, Texas 19/11/2019

Can't beat the location so close to the airport. The night staff was so friendly and worked with me to make sure I had the best stay possible. Couldn't be happier with them. Another 5 star best western stay!

"sleep and fly"

johnrriffel, Newberg, Oregon 13/11/2019

My wife and I tried the sleep and fly at the hotel. We were greeted by friendly staff. The room was clean and the breakfast was good. It took a lot of stress out of going to the airport early in the morning. Thank you all John and Shannon Newberg Or.

"This Is It!"

User 11/11/2019

I have stayed at the Pony Soldier several times. Clean and quiet. Pride of ownership. Never a disappointment. If breakfast is your thing; the selection here is very good. No need to look elsewhere for lodging.

"Portland Airport Stay"

JoLynnC56, Naples, Florida 06/11/2019

Was easy to find the hotel, right off the freeway but not so close that it's noisy. Each staff member I encountered was very helpful and friendly. The check in process was quick, the room was decent, and the checkout was also very quick. There is a restaurant right across the parking lot. I had an early flight and their shuttle service was ready and waiting for me when I got there. I would definitely stay there again if the need arises.

"Nice and quaint location close to the airport"

crocxxx, Rancho Cucamonga, California 03/11/2019

Location and amenities superb, very accessible to major freeways and airport. If you're going to Columbia Gorge area (Multnomah falls, etc) it's the best area so you don't have to deal with the downtown craze. Staff is very friendly and helpful especially Sarah who's very dynamic and smart. Plenty of parking, internet and breakfast is also as always included. Enjoyed our weekend stay highly recommended!

"....out of the downtown chaos"

mlstromquist, Florence, Oregon 31/10/2019

Easy access to the airport, and Hwy 205 which is a direct I-5 connection north/south. Always reliable B.W. amenities/value. I've stayed here repeatedly over the past decade, and will continue to do so.

"Very nice, conveniently located."

savodzak, Pittsburgh, Pennsylvania 28/10/2019

Best Western is fast becoming my go-to choice of hotels. They are consistently clean and comfortable. Only downside to this location was that the pool and free breakfast buffet were across the parking lot in a separate building.

"Business Trip"

sargeslh, illinois 26/10/2019

Staff was friendly, rooms were clean, location to airport was good. Belinda was extremely helpful with transportation from the airport. I would definitely stay at this Best Western again. General manager went out of her way to help me with computer programs.

"Clean and comfortable"

Linda F, Cape Girardeau, Missouri 23/10/2019

Stayed here October 10 2019 to catch an early morning flight to PDX. The entrance is beautiful and the desk staff friendly and helpful. Our room was on the ground floor that had patio doors onto the courtyard/pool area and it was nice to sit in the sun and unwind in peaceful surroundings despite it being by the airport. Like most Best Westerns where we have stayed, the room was a little outdated but offered everything we needed and best of was quiet!! The breakfast was really good. The shuttle driver was friendly and helpful. I would stay here again and highly recommend it.

"Overnight at airport"

sealaska2000, Anchorage, Alaska 20/10/2019

Very clean. Staff were very helpful. Great location to PDX. The shuttle leaves every 30 minutes. The breakfast could have been better. We enjoyed the stay and will be going back. The front desk was knowledgeable of the area

"My stay"

Thomas K, Redmond, OR, United States 15/10/2019

The room was nice and clean, with attractive furnishings. The breakfast was excellent! I also appreciated the computer in the lobby, and the sunken room below it. I found the staff friendly and helpful. All in all, a fine experience, especially considering I came for such a humdrum occasion as a medical exam.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your wonderful review, we are so glad you enjoyed your stay.

"Airport overnight"

Sandy P, Kenosha, Wisconsin 28/09/2019

What a treat! Great hotel! BEST breakfast I have ever had at a Best Western! So much variety! Friendly staff! Clean property! Easy to get to from the airport. If I'm ever in the Portland area I will be staying again!

"Great value and location! Just needs a little updating in decor and air fresheners but overall great stay! Thank you!"

dakkohi, Honolulu, Hawaii 26/09/2019

Easy access to various shopping areas in preparation to taking my son to college. Rooms are very spacious, wifi easy to connect to and breakfast buffet plentiful. My son especially enjoyed making is own waffle!

"Conveinent & great service"

Kim D, Santa Clarita, California 24/09/2019

Convenient location to airport. Close to attractions. Nice rooms. Great service. The hotel desk employee offered suggestions for attractions & took the time to,print out directions for us. Nice courtyard with pool. Spa & gym onsite.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you so much for your wonderful review, we are so glad you enjoyed your stay and our wonderful staff :)

"Amazing Service!"

sheilah3712, Albuquerque, New Mexico 11/09/2019

We recently stayed at the Pony Soldier Inn and we so impressed with the friendliness and helpfulness of the staff! Rooms were clean. Kathy who does the breakfasts was able to let me know what I could safely eat (I have celiac disease) shuttles to and from the airport were efficient. In an era where lackadaisical service can be common, this hotel is a bright ray of sunshine! I sure hope management appreciates this stellar staff!

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you so much for your amazing review. We are so glad you enjoyed your stay here at our establishment and our wonderful staff!

"Great room and great service for the price"

love_PA--hate_cold, Butler, Pennsylvania 10/09/2019

This hotel is close to the airport and the staff is helpful and friendly. I could probably pay more for a room and get some extra luxuries, but why? The room was plenty comfortable and had everything I needed. The shuttle driver, front desk clerk, breakfast cook and everybody else I dealt with had a good attitude.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your wonderful review and we are so glad you enjoyed your stay here at our facility.

"Great location and helpful staff"

User 08/09/2019

The day staff at this hotel was exceptional. We were a group of 8 people on vacation and the location of this hotel was just what we needed. The pool and hot tub came in handy after our long ride to get there, Their complementary airport shuttle came in handy as well.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you, we are so glad you enjoyed your stay and our complementary shuttle

"very nice hotel friendly stff"

User 29/08/2019

very nice hotel friendly staff good location for getting to places both city and recreational places , mountains, the river gorge and the coast. Pool court yard is beautiful you don't feel like your in the city when your relaxing there

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your wonderful review, we are so glad you enjoyed your stay here and the convenience of our location :)

"Back again"

Mark W, Tacoma, Washington 28/08/2019

Wrapping up a 3-day road trip in the Gorge. As always, when in this part of Portland, we stay here. Experience has shown us thta the rooms are always clean, room amenities work the way their supposed to, and the staff is always great.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you, we are so glad you enjoyed your stay :)

"Close to the airport"

lucianidesigns, Florence, Oregon 17/08/2019

We stayed there to pick up a new puppy at the airport. They have a shuttle that drops you off at the airport and pickes you up. The pool area was nice and the staff was very friendly. Our only problem with the hotel is the view from our window was so bad I couldn't stop laughing when I say the barbed wire just a few feet away. And there wasn't a table if you wanted to bring dinner back to the room. But the room was clean and it was nice that the floor was manufactured wood in case a pet has an accident.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
We are glad you enjoyed your room :)

"Surprisingly Clean Room!"

radreview, Reno, Nevada 07/08/2019

I recently visited Portland, Oregon for a quick 1 night business trip. I chose the Best Western Pony Soldier Inn due to the vicinity to the airport. The room was surprisingly clean. Staff was accommodating with a last minute change (would have been more happy with an adjustment to my room rate due to this change). However, not much to report other than an easy, clean hotel.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
We are glad you enjoyed your one night stop here at Pony Soldier :) we hope you come back soon!

"The best hotel!! Gracious personnel, went out of their way to help me & Barbara."

mrsbear626, Cypress, Texas 02/08/2019

Super stay; in fact my friend & I stayed an additional day. Very spacious room, great spa in the pool area, in walking distance to a great restaurant, Elmer's .. you must eat there. Reasonable rates and very friendly staff. Close to shopping areas. And a shuttle to take you to the airport and picked you up for the Max Train to Downtown Area. They were very happy to explain how the Max worked. They answered any questions you had and gave superb directions. Can't thank them enough for the wonderful trip we had. We flew to Portland and then drove down the PCH to Santa Barbara. It will be a memorable trip. Thank you to all of the gracious ladies that helped us.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you much, we are so glad you enjoyed your stay! We all hope to see you again sometime :)


joyclark5, Vilonia, Arkansas 31/07/2019

Our room was spacious. We had plenty of nice towels and pillows, and the bed was very comfortable. The room, and the grounds were very clean. The whole place feels well cared for. Our room had a patio door thar opened onto our own sitting area with two chairs, facing the lovely courtyard, pool, and hot tub. What a peaceful, relaxing place, and so convenient to the airport.

Kiran A, Owner at Best Western Pony Soldier Inn - Airport, responded to this review
Awww, thank you Joy. We are so glad you enjoyed your stay :)

"Pony soldier stay"

User 28/07/2019

We had a Great stay. It was convenient to airport and about 10 minutes from whole foods and stopped at the grotto on the way. Had cookies at night in the lobby. Had room 237. Faced a manufacturing something.

"Well kept property"

samM3217JD, Corvallis 24/07/2019

I chose this property based on its Trip Advisor ratings and they were accurate. It is very convenient to the Portland Airport, offers free Wi-Fi and free parking. The Breakfast was comprehensive in options. Hotel was very quiet.

"Wonderful experience"

Oovo, Clarion, Pennsylvania 24/07/2019

Beautiful hotel with easy and quick access to airport. Grounds are well kept and everything is easy accessible. Enjoyed the outdoor pool and hot tub before bed to help relieve stress of traveling that day and would definitely stay again.

"Portland hotels"

BlueHawaiian, Newport, Oregon 23/07/2019

I have recently stayed at the Pony Soldier Inn Best Western and once again, had a great stay. All the staff that I have dealt with past has been very friendly and accommodating. I have stayed here on several occasions and have never had any issues. The facility is very clean, they have great amenities, the staff is incredible and the rooms are clean and comfortable. In the summertime, I suggest the poolside king suite. It has a nice sitting area, a kitchenette w/small dining table, spacious room, comfy King bed, patio with chairs and a sliding glass door. They have a nice gathering place outside to get your group all together at one time and enjoy the sun. It is reasonably priced and a great location near plenty of things to do and see in Portland. I Highly recommend this hotel.

"Preflight Overnight "

luv2nap1, Stafford, Virginia 21/07/2019

Really clean... delivered a complimentary goodie bag for our 3:00 am check out.. to include yogurt, water, fresh fruit and a granola bar.. bath way too small...toilet too close to tub...military discount.

"Judy Wollins"

Judith B, West Palm Beach,FL, United States 21/07/2019

Convenient to the airport, friendly staff, very clean. The outside and inside of this hotel are very attractive. We really enjoyed the breakfast. Airport shuttle service invaluable. Will definitely use this hotel again.

"Amazing hotel/trip"

labohio, ohio 14/07/2019

Enjoyed a greT stay at this hotel. Sarah at front desk was wonderful. Gave great tips on how to get places. Breakfast was wonderful kudos to staff. Will definitely stay here on my next trip out west..

"July 4th Visit"

Explorer31235119768, Renton, Washington 05/07/2019

Thank you, for a great experience, hotel was very clean, breakfast was good, and the staff was amazing. Rooms were very quiet, I would recommend this hotel to anyone looking for amazing stay.. thanks again for the helpful staff.. we will be back

"Great location"

User 01/07/2019

Our last night in Portland returning from the coast and we wanted to be close to the airport. This is 10 minutes away! And the hotel was near some good restaurants. We ate at Mekha Restaurant on Sandy Blvd and enjoyed their Vietnamese and Cambodia cuisine.

"Clean & Friendly!"

User 18/06/2019

Clean rooms and friendly staff make this a great place to stay. The beds are very comfortable and the staff to go out of their way to help any way they can. Our flight arrived late and they picked us up from the airport with minimal wait time

"Very quiet & comfortable"

Traveler5E, Peoria, Arizona 15/06/2019

This Best Western is convenient to the airport, quiet and comfortable. The front desk staff is particularly cheerful and helpful, too. The lobby is quite elegant - unlike any I've seen at a Best Western.

"Great hotel close to Portland Airport"

cstubbie, Merced, California 12/06/2019

My husband and I stayed at this hotel the night before we flew out of Portland. What a gem of a hotel. We were pleasantly surprised with the cleanliness and roominess of this hotel. It is a very busy place, so there was some noise but not enough to be bothersome to us. Breakfast options are great with plenty of seating. There is a big outdoor pool with a lovely yard area around it. I would definitely stay here again.

"We like it"

keithwiles, San Antonio, Texas 05/06/2019

Nice facility. Very friendly and helpful staff, Close to local restaurants and a very short drive to the airport. The breakfast buffet is really great. We get to Portland a couple of times a year and this is our place to stay.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your review and recent stay at our hotel. We hope to see you here again soon. Thank you Front Desk Staff

"Angry, Argumentative, cursing staff!!!"

User 04/06/2019

Warning!!!! Not stay here. We have had issues had multiple best westerns, however this best Western is the very worst of any BW I have stayed at. We were talked down to, decorated, argumentative belittled, Shown no empathy or kindness. There are no customer service skills at this location. No accommodations were made upon arrival or departure. My husband went to get ice when we arrive very late to get a few hours of sleep and housekeeping right around the corner from our room was using profanity especially the shown no empathy or kindness. There are no customer service skills at this location. No accommodations were made upon arrival or departure. My husband went to get ice when we arrive very late to get a few hours of sleep and housekeeping right around the corner from her room was using profanity especially the F word describe how much she hates working on Fridays now hates working there and does not understand why she volunteered to work that day. My husband appeared around the corner and said maybe you should get a different job. They said nothing and then we're extra rude when we asked for our little bit of extra time to get ready in the morning due to our lack of sleep and how slow I am getting ready do you cancer. This is a holographic story that can't even begin to go into details with the lack of room on this review!!!! Find somewhere else stay otherwise be prepared for zero customer service, zero accommodations, zero professionalism, and angry human beans do not belong there.

"best airport hotel"

User 30/05/2019

Very positive experience. Prompt airport shuttle. Clean and spacious rooms. Very reasonable rates. Very friendly and courteous staff. Excellent variety of breakfast options. The Best Western Pony Soldier Inn-Airport is the best airport hotel I have stayed in.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you

"Best Best Western"

pprm64, Hermiston, Oregon 30/05/2019

I stay here almost weekly, sometimes more. Friendly staff and a nice property. Very good Breakfast. I was going to keep this short and sweet, But, TripAdvisor says it has to be 200 characters...................Lots of dots will put me there I am sure..................................

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
LOL ! Have a great day ! Thank you !!

"we look for BW when we stop for the night"

jmerkle2016, Willamina, Oregon 29/05/2019

everything excellent except parking is around corner from door which created challenge for frail handicapped spouse... room was good ways from door too room spacious and accommodated spouse special needs

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You

"Should have been a VERY nice experiance, but....."

User 24/05/2019

Very nice hotel. Kept up inside & out. The only blemish on our stay was that we were quoted one amount (for a pet fee) upon reservation, and charged another. When I phoned, I was told "that has happened before" & "we need to fix that". That said, they would NOT give me a refund. I called BWs Guest Relations, and they took care of it for me.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Travelsparky, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-256-1504. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Priced right"

naddy444, Abbotsford, Canada 23/05/2019

This hotel is close to major highways making travelling into Portland a breeze. It was clean, the staff very friendly and helpful and they provide breakfast with many options.The room was spacious and well lit. I wish they used actual plates and utensils though, not paper and plastic. It just seemed like such an unnecessary waste/a lot of extra trash that could easily be avoided. Make sure you don't get a room near the front desk... was woken up many many times by the super loud phone going off but other than that, it was a pleasant stay. I did not use them but they do have amenities like a gym, a pool and a hot tub. I am unsure of the quality and size of those though as I did not use them.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for staying with us .

"above and beyond"

OnAir43575725549, Sequim, Washington 18/05/2019

Very friendly staff. A spine injury over a year ago has caused me to need to sleep on a 3 inch foam mat, I forgot that a regular bed (though very comfy) would cause so much pain down my leg that I couldn't sleep. Connie came up with two super-thick mattress pads and made up a bed for me on the floor. How excellent is that?!

"Great property and location."

Journey19853441580, Mountain Home, Idaho 05/05/2019

The breakfast is really good, serving omelettes and chicken fried steak as well as the other things you normally expect to see in a free breakfast layout. The rooms have recently been re-modeled and are nicely decorated. The jetted tubs in the suites are great for my 6' 1" frame.. They have a very nice inner court pool area that I look forward using when it soon opens. There is an Elmer's restaurant across the parking lot that has very good food and a reasonably priced prime rib meal. There is also a fuel station/gas'ngo about 300 or 400' away that has important stuff like a great selection of beer and snacks.. They really do have a good selection of beer in their walk-in cooler..

"Excellent place to stay!"

T9419CKwilliamw, Hood River, OR, United States 27/04/2019

Fast, friendly service. New rooms are great! Our complements to the front desk. Ask them to make dinner reservations (or order a pizza) for you! They are the best. Good breakfast. Clean! try their park and fly option also!

"Handy to the Airport, Good Bed, Quiet, and Excellent Staff"

PudgeWashington, Washington 02/04/2019

If you read the title, what more could you ask for??? Oh yes, I forgot to mention the Pony Soldier has an outdoor pool, spa/hot tub, and breakfast, all at an excellent rate. Now, what more can you ask for then that. One more point, access to the 205 to the Airport is excellent as well as south bound, if you are so interested.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for staying with us .

"Portland ...visit grand kids"

GoPlaces25147241663, Fresno, California 25/03/2019

The location was very conceit for me, easy to find. The Inn has recently gone through an upgrade and they did a very nice job on it. would definitely stay here again. Staff was very eager to please!!!

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for staying with us

"Excellent stay"

John H, Anchorage, Alaska 22/03/2019

This is the third time we have stayed here and it was excellent. Rooms are immaculate and very comfortable. Staff really nice. Breakfast was quite good and included omelets, burritos, sausages, waffles, plus all the usual cold items. There is no restaurant in the hotel, but the Elmer's next door is not bad. Another plus is the hotel is very easy to get to from many of the rental car sites. Would definitely stay again.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
John, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"OUtstanding property and service!"

User 20/02/2019

Front desk staff was very accommodating and helpful and went out of their way to help me out with some tea to help me feel better due to illness. Friendly and always acknowledged us when we left or returned for the day. Will definitely make this my hotel of choice while in Portland. Side note: blankets need to be updated--not that cozy or comfy

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Lisa S , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Fantastic staff and facilities"

User 12/02/2019

Look past the fact that the hotel is a little older than the one down the street. This hotel makes up for it in spades with the comfortable rooms and fantastic staff. The bed was outstanding. Room was very clean. Staff was second to none. I will choose this hotel over the bigger one down the street from now on.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Christina H, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Treated like family"

adjret, Tillamook, Oregon 05/01/2019

No matter what time we arrive, our room is always ready. The staff treats us and our three service dogs as though we are members of their families. Christmas cards get well cards when they know one of is not well etc. Went out of their way to start my truck while we were gone to Calif. for 22 days.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us . We always look forward to you staying with us ! Thank You , Best Western Pony Soldier Inn

"Early flight"

User 24/12/2018

Great place for the park & fly package, especially getting a ride to the airport at 4:00am. Lobby fireplace was awesome. would like to have tried breakfast in the lobby but had to leave too early. Perhaps next time.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You .

"Pleasant stay!"

Christine A, Spanaway, Washington 14/12/2018

Everyone and everything about this Best Western was great! Breakfast was a good variety of food. Rooms were clean and comfortable, all staff we encountered were pleasant and helpful. There is a restaurant across the parking lot ‘Elmers' which staff recommended for lunch and was very good.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You .

"Extremely professional & clean!"

ricrbrown8791, Bend, Oregon 25/11/2018

Our stay was excellent. We utilized the park n fly program. Robert was extremely helpful! Our room was very clean and enjoyable. They new we had to be at airport by 4 am & with park n ride they obtained a taxi and paid for it. awesome!

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for using our park and fly program .

"Best near the Portland airport."

User 23/11/2018

This hotel is always a good value. The staff is always friendly and helpful. Peanut butter cookies, not just chocolate! There's a restaurant next door which is very convenient. Parking is well lighted.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for your stay with us .


User 12/11/2018

We were very satisfied with Best Western and stay at one if it is available in the town we are visiting. We have never had an issue that was not handled promptly. One place the pool was unavailable and they allowed us to go to a nearby hotel with a pool and made arrangements with the hotel for us to take our grandkids we were visiting with us.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your stay with us .

"Pony Soldier Inn - PDX"

robertdE1935RP, Portlad, United States 24/10/2018

I found the Pony Soldier Inn - Airport to be exceptionally helpful to accommodate my atypical arrival needs; the other services and quality of the room were excellent. I'd highly recommend this facility!

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your 5 star review

"Wedding Weekend Base Camp"

krlynn, tucson az 23/10/2018

The Pony Soldier Inn was the perfect place to stay for my daughter's wedding. We were able to book a block of rooms for our family and friends. The hotel was conveniently located half-way between the church and the airport which really cut down on our drive time. We were all able to eat yummy breakfasts at the hotel to start the day together. The entire staff was so kind and helpful, The rooms were clean and the beds were comfortable. The cozy lobby was a great place for us to get together and talk. Free-WiFi and parking were also appreciated. It is the first hotel I have stayed at that has a collection of games and books for guests to use. The pool was closed but the hot tub was open and there is a sauna! This is our second time staying at this property and I would highly recommend.

Kiran A, Front Office Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Congratulations on your wedding!! Thank you for staying with us . Sarah Front Desk Lead

"Convenient Location"

FWontheroad, Vancouver, Canada 14/10/2018

The Pony Soldier Inn proved a good place to stay outside the downtown core in Portland. Located close to the airport and freeways with easy access into the city by car or transit suited our needs. Thought the airport might be a problem but our sleep was not disturbed. The room on the second floor was super clean, the staff friendly, and the hot breakfast a real stand out. Nothing to complain about here, good value for money if the location works for your needs.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for your stay with us .

"Nice hotel, nicer people working there"

lggilmore, Marysville, Washington 08/10/2018

We were in town to connect with our son who was back from the east coast for his college homecoming weekend. We needed a hotel close to the airport, reasonable cost and that would take dogs. The Pony Soldier clicked all three boxes. Just off hwy 205, minutes from the airport, easy to get to. I had made the reservation more than a month ago, but things changed between then and now. My mom passed away about 10 days prior, so now we had three dogs as we took her dog in. I was pretty stressed about this as some places have restrictive pet policies. I didn't know if I would have to sneak the dog in or sleep out in the car with it. I had to be truthful and told the desk person my situation. She offered condolences and said "of course your mom's dog is welcome as are yours!" . Wow weight off my shoulders. She was so nice about it. The room was nice and it held 4 humans and 3 dogs. We bring old sheets to put on top of the beds as our dogs like to hop up on the beds. We try really hard to be good guests as we appreciate hotels that allow our dogs to stay with us. The pool was closed for the season, but the hot tub was open and the other 3 humans used it for a fair amount of time. I just used that time to cuddle with my dogs. We got up at 6 (son was flying out early) and enjoyed a hot breakfast. Then napped some more. My wife just stated we will stay there again in the future. A nice place, and even nicer people. A good combination to find.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Yes!! I recall checking you in ! I'm very glad we could help with your pet room accommodations .We look forward to your next stay with us ! Thank You , Sarah Front Desk Lead

"Exceeded our expectations!"

Miraculture, Olympia, Washington 02/10/2018

We were going to Portland to attend a weekend workshop. We booked an airbnb on the wrong dates and only noticed that on the day of checkin, so we cancelled the airbnb, drove to Portland, looked up hotels close to our workshop venue, found the Best Western Pony Soldier and drove there to see if we can get a room. We got there at around 6pm on a Friday night and needed a room for 3 people for 3 night. They were pretty booked but Rose at the front desk was super helpful and moved things around to get us the right room. We were happy with the price that ended up costing almost the same like the airbnb and moreover, it included great breakfasts by Kathy, with rich variety that made our tummies happy :) Room was clean with ok beds, air condition, microwave, fridge and coffee. No closet but a space to hang cloth and some drawers were enough for us. Sarah was super friendly at check out and all together this place exceeded our expectations and was a good place to stay for what we needed.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Miraculture, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sarah M. Front Desk Lead Best Western Pony Soldier Inn - Airport

"Best hotel!"

aliciaa3942018, Pendleton, Oregon 30/09/2018

The pony soldier vest western is so close to everything that my friends and I enjoyed every little bit of it. The rooms where clean the staff was amazing the spa was awesome and the court yard was nice and clean.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for booking with us !

"Last Minute Stay"

D3690UCsusang, Davis, United States 28/09/2018

Very Welcoming exterior and lobby entrance, easy to find and excellent restaurant next door. We needed a last minute reservation on the way home and this turned out to be an unexpected, perfect place to stay. I hesitated at first ,it being close to an international airport but it was very quiet.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for your stay with us .

"Comfortable and Handy to All Points of Interest"

PudgeWashington, Washington 12/09/2018

Usually stay at another Best Western when I am in Portland. They did not have any rooms available for this trip. Instead of being off the I-5, I was off the 205. Easy access / egress; most pleasant and helpful staff; great beds; decent pool, spa, and work out room; breakfast provided lots of options, tasted good, and the staff were always available to satisfy customers and keep the area clean. Great experience. Would not hesitate to stay at the Pony Soldier in the future.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Terrible Customer Service"

LDHOregon, Oregon 11/09/2018

We stayed here three nights but will never stay again. Pros: Good location by airport Comfortable beds Semi quiet rooms except for the occasional train right behind the hotel and landing planes Cons: Entire hotel smells like smoke but rooms are especially bad They allow cats and dogs in rooms (bad for allergies) Tiny bathroom Surly breakfast staff and missing breakfast items all three mornings (milk, butter, sugar, oatmeal extras) Unresponsive management All three mornings we went to breakfast at 9:30 am (breakfast closed at 10am). Coffee was out on the first morning and on all mornings the milk containers were empty, no butter, no oatmeal extras (cranberries, brown sugar etc). The sweeteners are located in the lobby by the coffee. Nothing by the cereal or oatmeal in the breakfast area. Not good if you are in a rush for a flight. We asked for coffee and the same breakfast lady complained "every time I turn around there is a line". Then we asked her for milk by finding her in her prep room (a long walk as all doors were locked to the dining area) and she said "I'm trying to close everything down (25 minutes early). If you go get me a cup, I will get you some milk". There was no "I am sorry, let me get you some milk, butter, etc" just a surly, huffy response as if we were putting her out. We complained to the manager on the first morning and they said they would fix it. Not so. The same thing happened the following two mornings and we were not the only ones complaining. They said they would be contacting us but we never heard a thing. Our final morning I went to the management to ask for milk and butter because the breakfast lady was nowhere to be found. The manager pointed to the breakfast lady sweeping the lobby (what?? why wasn't she manning the breakfast area that needed restocking?) and just shrugged and indicated she was on the phone. No follow up from management. After three straight days of subpar service we wondered if management condones this behavior? doesn't care? Is too cheap to hire additional staff? Who knows, but if they cannot manage breakfast until 10am, change the hours and close at 9am. As a business owner for 20 plus years serving clients, this hotel needs major help in many areas, namely training their staff and management in basic customer service. We generally love Best Western. Not this one. Save yourself the exasperation and go elsewhere. We travel to Portland monthly and wanted to give this place a try. Never again.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-256-1504. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Inside is better than the outside"

User 11/09/2018

We made the reservations online, so you never know what to expect, and when we pulled into the parking lot my first thoughts weren't all that positive. Not that the building looks bad, or neglected, it just looks older and dated on the outside. Inside the lobby however was quite nice, with tall windows looking out over the courtyard and pool, and the room was even better. The room was very nicely updated, well appointed and had a comfortable bed. The hotel is right next to the highway, but our room was away from the highway side so there was little noise to be heard. Also, the hotel is right beside the I205 multi use path, a nice place to go for a run before dinner. It's quite close to the airport, but a ways from the downtown area, so an Uber or cab will cost a bit more if you're going that way.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"WA/OR Days 5 & 6 of 21"

AndyJ2117, Leyburn, United Kingdom 05/09/2018

We stayed at this Best Western for two nights and can thoroughly recommend it. We had a nice quiet room on the second floor overlooking the pool. The staff were very friendly and helpful. Breakfast was good. We went to Elmers next door one evening, which was good, and a Vietnamese the second day, which was less so. The hotel is close to the light rail station for easy access to Portland ($5 for a day ticket). We didn't actually enjoy Portland that much I'm afraid but can hardly blame the Pony Soldier Inn for that! Thank you for making us Brits feel so welcome.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for your stay with us .

"Airport and highway convenience"

jav9206, Seattle, Washington 27/08/2018

I booked this hotel because it was near the airport, highway and easy drive to my high school reunion in Washington. The parking and exterior were not too enticing but inside it is clean, quiet, and Best Western décor. My room was on the 2nd floor, overlooking the courtyard/pool. The A/C worked fine and I was able to turn the fan down to low. The bed was comfortable and I was able to get a good night's sleep. The bathroom is smaller than I am used to and the closet had not doors on it. The room is spacious enough to fit a rollaway bed in, if needed. The hotel is only 2 floors so I didn't have anyone above me. I could hear the neighbor's snoring for part of the night and the toilet flushing. However, the train and airplane noises were muted. The staff was friendly. The breakfast area was clean but the food was standard, premade rubbery eggs. The potato dish was very tasty.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-256-1504. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Tired looking decor, and staff"

User 27/08/2018

We stayed here the night before we went on holiday. The hotel room was dark, decor was definitely needing an update. Right outside our window we had scruffy looking campsite. The air conditioner was old, and very noisy. We booked a wake up call, that didn't happen. Our take away breakfast consisted of a yogurt, a muffin, a piece of fruit and a biscuit. All pretty tasteless and unsubstantial. They did order a taxi to take us to the airport (no charge for us) because their airport shuttle wasn't running, so they gives them a 2 star rating rather than 1. I wouldn't stay here again, nor recommend anyone does

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
DH1564, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-256-1504. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Airport convenience"

janicepk, Annapolis, Maryland 23/08/2018

We stayed here for 2 nights as our family flew in from different areas of the country. It is easy to get back and forth to the airport from here. The staff was welcoming and friendly. The room was a good size and clean. very happy.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You .

"A surprisingly great find!"

Jackie W, Broomfield, Colorado 15/08/2018

I booked this hotel because of the price and airport proximity. I didn't expect to be delighted with the room! Clean, spacious, tastefully decorated and fairly recently updated. It's not the Ritz, but offered nice amenities. The best was comfortable, ac worked great. Why it got 4 stars: Parking is limited, road noise could be an issue if your on the end by the highway, location is convenient to airport and highways but not a place to linger or walk about. Public areas of hotel smell faintly like pot and sweat and could use some updating so don't plan to hang out in the hall and you'll be happy.

"Great service"

Cleopatra7557, Cincinnati, Ohio 14/08/2018

The room was a normal hotel room very clean, and comfortable there was enough room for 4 people to move around. The lobby and breakfast are were clean and a large amount of space for people. Our granddaughters loved the pool. The pool and hot tub were clean and water temperature was good

"Value out of whack"

ngladney007, Bend, Oregon 02/08/2018

I'm not one for complaining, and I have certainly stayed in my fair share of roadside motels. My standards are not high until the value proposition is upside down. This property is in sort of a crusty neighborhood, although right near the MAX. Some renovations had clearly been made but the smell of cigarettes is still there. The continental breakfast is nothing special. Couldn't find the remote to the TV in my room. Two of four light bulbs out in the bathroom. Somebody's long black hair stuck to the shower wall. Looked for the blackout blinds, but couldn't find them. Found out from the front desk in the morning that they are the only hotel in the world that put them behind the see through blinds. My bad for sure, but couldn't sleep on account of the 100 million megawatt floodlights right outside the room. Again, my standards are not high, and I don't have a REAL problem with any or all of these things. The problem is that this is a $90 freeway motel that I paid $245 for.

"Excellent Hotel!!"

habsone, Airdrie, Canada 02/08/2018

This is such a beautiful hotel. My wife, little dog and I loved it. If you stay here get a room facing the courtyard! You will not be disappointed. The only thing that was disappointing was the breakfast. Everything was half cooked.

"Smelly Room"

mauiwolf, Las Vegas, Nevada 28/07/2018

The staff was very friendly and nice. The proximity to the airport is great. There's a decent restaurant next door. I walked into my room and it smelled super musty like no one had been in there for a month. The other bad thing was the refrigerator kicked on during the night and was so loud it woke me up. I was going to unplug it but there was no way to get to the outlet. I also had to kill a large spider. That freaked me out. It was fine for a one night stay but wouldn't be my choice for any longer.

"Great Location to the airport"

rschindler2018, Magnolia, Texas 27/07/2018

Great staff , and very big breakfast with lots of choices. The beds were very comfortable and the room had plenty of space. The hotel offers a timely shuttle service to the airport as well as rental car locations.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us !

"Excellent stay!"

lanierbrooke, Memphis, Tennessee 25/07/2018

For an older property, this hotel was very clean, had excellent breakfast, and the staff was phenomenal! We loved the cozy beds. Very close to the airport and shuttle service is available. We will visit again!

"Needs improvement"

JLynne_67, Eagle Point, Oregon 23/07/2018

This hotel would have gotten a better rating if the front desk clerks were more professional and more concerned about their guests rather than each other this hotel would have gotten a better rating if the front desk clerks were more professional and more concerned about their guests rather than their own conversations.

"Best value, solid experience."

jayperl, Bothell, Washington 20/07/2018

Traveling with kids AND pet, requiring pet-friendly, free breakfast, free internet, free parking AND a pool without breaking the bank. A solid, clean, quiet place to sleep while gadding about the Portland area. Close to everything, no plane noise (we were on the East side outside), plenty of AC, a couple trains (no big deal). Friendly staff, no rowdy guests (mostly business travelers). The only con was that since it was so hot the pool was very heavily used, but they did shut it down for a couple of hours one morning to clean/maintain it, so they were actively addressing the issue. A bit of murk wasn't going to slow anyone down on a nearly 90 degree day anyway. Plenty of towels; good water pressure in the shower. Watch the bottom of the tub; it slopes and may pose a slip hazard if you are not aware. Breakfast is varied (biscuits n' gravy, waffle maker, several juices, cereal, eggs, potatoes, and more) and plentiful. Beds are supportive and comfortable with 4 pillows per queen. Fridge is relatively large, no freezer. Absolutely no complaints; a solid no-fuss experience.

"Great staff and accommodations "

User 07/07/2018

We had a wonderful experience at the Best Western Pony Soldier. Your staff is absolutely fabulous, friendly and helpful. Our rooms were good and clean. The main lobby allowed our family to gather and visit. The breakfast was good. There was something for everyone. Again thanks for a great staff and experience.

"Horrible Guest Service – Does not belong in the Best Western chain"

edp584, Portland, United States 03/07/2018

I have been a Best Western loyalty member for over 12 years and am in the top elite membership status. I only say this for credibility of my expectations of what the Best Western name generally stands for. The overall appearance of the hotel was old and rundown. They were in the process of a remodel. The staff who initially checked me in almost seamed inconvenienced that he had to stand up to help me. He was not rude but he was not the standard I am use to. I went to my room which had been remolded and appeared to be decent in appearance, nothing fancy but comfortable. i later discovered drywall dust all over the bathroom and around the room along with tools left behind by the workers. The heat unit did not work. After a call to the front desk I was moved to an older room for the remainder of my week long business stay. It was Old and outdated but it was clean and it worked. Later in the week my window was broken out of my vehicle and items stolen from inside the glovebox, I understand that the hotel is not responsible. I went to the front desk and was told that this had happened to numerous vehicles over the night and for some reason their hired security did not notice. I was told she would go get the manager to come and speak to me and she was nice and very apologetic. As she entered the office I could her explain what had happened and asked her to come speak to me. Even though I had not asked to speak to the manager I thought this was a professional and caring idea and maybe they would be able to help call a glass company and the police. That though was interrupted by a females voice very loudly state "there's nothing I can do for him go give him the number for the police and tell him were not responsible". So I took care of everything myself, including getting a plastic garbage bag elsewhere to keep the rain from continuing to pour into my vehicle until the glass company could repair the window. As I ate the breakfast each morning I had the privilege of listening to all the gossip that was going on in the hotel along with the staff's personal lives as they loudly broadcasted it across the lobby from the front desk area. I understand people are people but employees should be trained to talk about those issues away from the guests of the hotel, or at least in a low volume so not everyone in the dining area has to hear it. During the week I was staying, there were a lot of hotel guest rolling their eyes and even some who threw their food away and made comments about better eating atmosphere in bars. And then my window was broken out a second time just prior to my departure. This time I didn't bother telling the front desk I just took care of things on my own. Prior to the glass company coming to the hotel to repair my window they notified me that their portable vacuum was not working and they needed a power outlet to run an extension cord so they could vacuum up the glass from the interior of my vehicle. I called the front desk and asked if they could use one of the exterior outlets and I was told it would not be possible since it would disturb the construction crew who was doing the remodel, this was a complete lie due to all the construction was inside the hotel all around my room. During the entire time the glass company replaced my window one pickup arrived and pulled up front and two guys pulled several sheets of drywall from the back of it and carried them inside. And extension cord would not have stopped them from being able to do that. This is by no means anything I have ever experienced at any Best Western and in my opinion this hotel should not be allowed to carry the chain name. I will never stay at this hotel again and will recommend everyone I care about to steer clear, I may still recommend this hotel to people I extremely dislike.

"Nice stopover hotel"

matthewra, mathewra 30/06/2018

They arrange taxi if too late for shuttle, have nice breakfast, very nice staff. Even had some cookies available late at night. Newspapers, good wifi, blackout curtains, all in all the best choice for layover hotel

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to review our property.

"Welcome ......"

trinacase12, Nampa, Idaho 26/06/2018

It's Saturday night and I have no reservations but in driving around a very large city I found a Best Westernthat was very hospitable Not only did the staff take good care of me but the building was well cared for also I felt welcomed and cared for and not like they had to but wanted to Great job Best Western andAmy

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking time to review our property.

"good choice"

neonp, Annapolis, Maryland 20/06/2018

I was flying out of PDX the next morning on a 5am flight, so needed someplace close. I also needed to check in early, in order to conduct some on line business. I was able to get checked in easily. I also wanted to have someplace that could get me to the airport via shuttle at that absurd hour of the morning, which they were able to do! Hotel is in kind of a worn neighborhood; my room looked out over a trailer park kind of place that looked a little sketchy. But I did feel safe. Very friendly folks at the front desk!

"Very good"

srmcg0wan, Bend, Oregon 18/06/2018

We stayed here in late March, during spring break, although booking late, we still found a nice room, airport shuttle, long-term parking. We will definitely consider staying here again when we come to Portland. Easy access to Portland freeways.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to post a review of our property. We look forward to seeing you again.

"Really nice hotel"

John H, Anchorage, Alaska 11/06/2018

Staff was great, rooms are very nice. Lobby is very attractive, breakfast was pretty good. They don't have a restaurant or bar, but there are nice places nearby. The Elmer's next door is surprisingly good. It is close to rental car sites and access to I-205 is very handy. We would happily stay here again.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Hello John, Thank you for taking time to review our property. Next time you are in town please look us up. We look forward to seeing you again.


john g, San Diego, California 08/06/2018

The room was nice, and the free breakfast was better than usual. It had a nice pool and lobby. Our room was near an exit, and the Road, so a little loud. It was priced right, and near the airport. I would stay here again

"Same as it ever was!"

Synguru, Salt Lake City, Utah 07/06/2018

I used to stay here when traveling on business years ago, and found it to be clean, comfortable, quiet and convenient. I was in Portland over a weekend to catch a concert, and this was the first place I thought of as I was flying early into PDX. The hotel hit on all cylinders, with bonus points for having a room ready for me to check into at 10:30 AM. Staff is super-friendly and helpful!

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for your 5 star review !! We hope to see you next time you are in Portland . Best Western Pony Soldier Staff

"Sarah was great"

gr8whtshrk, Palmdale, California 03/06/2018

The place was nice. It was clean. Sarah went above and beyond to make sure we were informed of what's happening around Made a few phone calls for us for the Saturday Market info. Just a nice young lady and knowledgeable about her job. There was a leak from tub that ended up wetting the floor in the bedroom and sheetrock discoloration behind toilet showing a leak. Other than that, the bed was comfy and again, Sarah was great.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to post a review of our property. Your input helps us provide the best service and maintain our property.

"Great location"

mattting2018, Manhattan Beach, California 02/06/2018

This BW establishment is close to Portland International Airport, as well as The Grotto, the National Sanctuary of Our Sorrowful Mother, an urban pilgrimage site for Catholic Christians as well as others by the Servite Friars since 1923 (a mile or 20-min walking distance). The hotel is also on the east side of downtown and a shorter distance to the Columbia River Gorge, Multnomah Falls, and Mosier Twin Tunnels.

"Convenient Location at a Decent Price"

Catherine B, St. Petersburg, Florida 02/06/2018

Downtown choices seemed pricey or sketchy, so I decided to go with this location because it was close to a transportation hub. Traveling solo I felt safe walking in the area. I took a bus to the Grotto and walked back in the evening. Also make sure you visit the historical cemetery across the way. And the Columbia Gorge Express is one station away. Staff was great from super friendly Sarah and helpful Sherri. I am sorry I did not get the name of the "breakfast gentleman" who did a super job keeping the area clean and full of tasty food choices. No need to use the exercise room since I hike a lot, but I did enjoyed relaxing in the sauna.

"One of the nicer BW's"

Pixelpanderer, Chicago 31/05/2018

I have stayed in three BW properties this week and it was the best. Nice layout/landscaping, inside and out. Attentive friendly staff. Excellent room, bed and bath. The only downside is that the rooms facing the street can be noisy until traffic calms down in the evening,

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to review our property. Our goal is to provide the best experience possible.

"Pleasant Surprise"

IDPokefan, Meridian 26/05/2018

Super friendly staff, decent breakfast (just had to ask them to restock at about 8:15), nice looking place in a not-so-wonderful part of town. Not horrible, just a little old. Beds were extremely comfortable! Full breakfast is such a bonus for not being a

"Convenient and friendly"

dj m, Locust Grove, Virginia 23/05/2018

We were staying in Pacific City, Oregon and my wife had an early departure from Portland airport. An internet search and reviews lead us to this Best Western. The staff was friendly, helpful in getting us reservations at a local seafood restaurant for dinner, and the room was clean. The quick (less than ten minute) trip to the airport on Best Western's shuttle was a plus.

"Very Nice Surprise"

Rich H, Fair Oaks, California 18/05/2018

OK, I was fooled by the name. It sounded like it was going to be a rural motel. It was not. Upscale furnishings, soft pillows and beds, and spacious and quiet rooms. The workout room equipment could use some repairs (the buttons on the machines have been used so often they can't be read).

"Location and Comfort"

paulkucera, West Columbia, Texas 11/05/2018

Great location, close to I-205 and to airport. Comfortable, quiet rooms; comfortable beds. Attentive, responsive staff. Good restaurant next door. Average price per night, for Portland. Very good value. Highly recommended.

"Hidden Jewell"

359leop, Chula Vista 06/05/2018

GREAT place to stay! Quality of facilities excellent, staff very responsive and customer oriented, easy access to airport and quality breakfast included. Nice golf courses close-by, as well as dining options. Only distractor is the traffic during commute times.

"Excelent Motel"

lovetotravel2withyou, Pendleton 30/04/2018

Great place to rest and play. Close to airport and shopping at eating places. Easy to get to and to get to other places..downtown, Portland Zoo. Multnomah Falls and even Mt Hood. Easy to get to I5 as well as continuing your trip east or west on I84. Enjoy the the people who work there. Always helpful and gracious!

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for taking the time to review the Best Western Pony Soldier Inn. Your business is important to us. We use this information to make improvements and improve where we can. Next time you are in Portland and need a place to stay please think of us.

"Very nice hotel but parking is tight on weekends because of construction containers"

User 28/04/2018

Our room was freshly renovated which was a plus, however there are three construction containers taking up about 10 parking stalls in an already limited parking lot. Be sure to check in or come back early on Friday and Saturday nights to secure a well lit parking stall.l

"Good Hotel, Good Staff"

Ann K, Clonakilty, Ireland 26/04/2018

All was well, staff helpful and friendly. Front first floor rooms noisy on a weekday, and bed pillows need replacing. Breakfast was great. Response to airport for pick-up was exceptional. Lovely entry area

"A fine hotel convenient to PDX"

StoneDr, Helena, Montana 22/04/2018

We stayed one night. The building is very nice, with a beautiful lobby. Our room was spacious, comfortable, and clean. The staff were extremely helpful. The wi-fi service was excellent, as was the guest breakfast. We did not use the airport (we arrived by car and were visiting family in Portland), but the hotel does offer an airport shuttle for guests. One thing to watch for: If you arrive via northbound Interstate 205, the ramp takes you onto eastbound Sandy Boulevard. Sandy Boulevard does an almost immediate 45 degree turn to the right as you approach the Pony Soldier Inn. If you miss that turn you will be right back on a northbound I-205 on-ramp.

"Nice place near airport"

1-David-409, Acton, Massachusetts 15/04/2018

Stayed here the night before an early flight. Good place, surprisingly good breakfast food selection. Room was spacious,clean, comfortable. Reasonably good access to light rail (5-10 minute walk). Airport shuttle in morning was convenient. Will likely stay here again if I need an airport hotel in Portland.

"Not a good experience "

kondrathesnail, Spokane, Washington 11/04/2018

We booked this place last minute and regretted it immediately. There is very limited parking (they do offer a pass to park in the neighboring diner's lot, but then we had to lug our luggage all the way across to the hotel) We were put in one of the pet-friendly rooms. I understand that we booked last minute so that's understandable, but those rooms felt like they were way out in the middle of nowhere (no one would have heard us scream that's for sure) Once we finally found the back door, the smell of the hallway smacked us in the face. I think they were doing some kind of construction because we also had to step over extension cords running randomly down the halls. The room itself was okay, no pet smell or anything which was good. The tub wasn't the cleanest. And when we looked out our window, we had a view of the next door trailer park. Service was good and nothing terrible happened to us, but we just felt dirty. And it was frustrating because it was so expensive vs the quality - only $10 more would have gotten us an amazing room at the Hyatt airport hotel. We should have done that instead.

"Very good!"

User 11/04/2018

Nice motel. Very good service and friendly, helpful staff. good location. Very helpful shuttle back and forth, computer for guests' use. I recommend this motel for people in need of a motel at Portland airport.

"Great Staff and Fair Prices"

Christine W, Joseph, Oregon, United States 09/04/2018

The rooms were clean and everything worked. The kitchen was very nice and the staff was very attentive that there were no empty items. We have stayed here once before and we remembered the staff being very attentive. We had a choice of another place to stay that would have been closer to where we were going, but we remembered how nice everyone was here so chose to go back.

"Be prepared to park elsewhere"

User 09/04/2018

The facility was nice but no parking was available. Also found dirty socks in our room at the edge of the bedskirt from the previous occupant. The best part of our stay was the breakfast. I wont stay here again for just that though.

"Great HOTEL"

Krystal H, Ventura, California 08/04/2018

The rooms were big and the staff was really nice. Beds were comfy, all the amenities available. Good area. Breakfast had a lot to offer and it was a nice long time for availability. I didn't notice any noise other than a plane once in awhile and nothing woke us up during the night.

"Convenient to the airport, usually reasonably priced"

Philip F, Hemet, United States 01/04/2018

I try to stay here whenever the price is in line. Sometimes it is just overpriced and I have to stay at the Troutdale location. This one is closer to my teaching venue and as long as I don't get a room along the airport onramp, it is a quiet hotel. Quiet and comfortable beds are my first priority as a business traveler, but I also appreciate a good breakfast, which this place has. The coffee is pretty good here as well.

"Best BW in Portland"

Edward P, Alsea, United States 26/03/2018

It's all about the staff. Most BW's are much the same (except in Louisiana,... their the pits). The Pony Soldier stands out because the staff makes a point to make you feel welcome. Meet Sara once, and you'll want to come back.

"So Happy With my Stay!"

kmoczygem, Central Point, Oregon 23/03/2018

Every single person at this hotel is friendly, helpful a pleasure to deal with. My room was spotless, their breakfast offerings are plentiful and delicious. Marv the shuttle driver will brighten your day and get you where you need to be!

"Short one night stay, all was good"

cheveretk, Los Angeles, California 08/03/2018

Stayed here for 1 night for business. It's located a short 10 minute drive from the airport right off the freeway. Pros: Friendly service Reliable WIFI Plenty of parking, spacious lot Cons: Location – although close to the airport, there isn't much around in terms of good food. Go south from here and the neighborhood looks like it can get a bit sketchy. Interior and rooms have older feel Nothing stood out and sleep quality was average, but I would stay here again.

"A little shy on blankets"

Ed258536, Kennewick, Washington 19/02/2018

A good place to stay. The front desk is one of the best in the USA. Not much for blankets. We looked but did not see a blanket in the dresser drawer. A fair night's sleep could have been great with more blankets on the bed. Breakfast was better than most. Good potatoes, good cheese omelet. The breakfast area was cold enough to hang meat. It must have been close to 32 degrees. What will it take to turn up the heater?????????? People eating there had on their outside coats and looked frozen as we were. A good breakfast could have been great with more heat in the room. And then there was the laundry. I needed to do a little. The door was locked on the 2nd floor laundry. To get the key you must go downstairs to the desk and return upstairs to do the laundry. There must be a better system. The room was clean and was roomy. Cookies on the weekends would be great but they only offer them on the week days. So much for their extra effort.

"Not bad!"

Marc R, Ocean Shores, Washington 11/02/2018

We stayed here on our departure and return. The place was clean realatively quiet. The The contenital breakfast was real good. The staff were friendly and the parking was easy. The area the hotel is in is a bit questionable but not to bad.

"Better than expected! Great value"

711candacec, Seattle, Washington 11/02/2018

Clean room comfy bed decent breakfast items. I had go to a conference in Portland and had no idea where to stay. I checked the ratings and found this hotel. It was better than I had expected . I would stay here again in a heartbeat

"Quick Weekend Getaway"

Chris M, Ashland, Oregon, United States 31/01/2018

Well located and convenient to freeway, airport, shopping. Clean rooms, friendly staff, and great value for a quick weekend trip. Best western brand hotels are generally better than most in the 3 * category and I will use this location again.

"Great breakfast!"

J C, Goldendale, Washington 25/01/2018

We didn't use any amenities, so I can't speak for everything at the hotel, but the breakfast was excellent and the location is near the airport. Also, having Elmer's next door was convenient for dinner when you're too tired to go out into the city and find another restaurant.

"Not sure why this is well-reviewed"

User 25/01/2018

I was misled by the positive reviews of this place and should have looked a bit more closely before booking. Making a note for others! The price (for a Portland hotel is quite low — but of course, there's a reason. This hotel is run down, one of those that has a bad odor throughout, both my room and hallways. The pet area outside is downright scary, with old furniture left around to kind of just rot. It's also where all the employees smoke. The hotel itself is on the edge of a shantytown trailer park, and this was my view. The breakfast is better skipped, very poor quality food. My stay here was overall thoroughly unpleasant. General note: for BW Rewards people, the corporate office recently refused to compensate me for a booking mishap that ruined a holiday for me so I will not be staying at BWs again as there are much better loyalty programs with other hotels.

"Great hotel near the Portland airport!"

MaximusGuinness, Honolulu 23/01/2018

I travel to Portland yearly, so I stayed here last September for four nights. This hotel is conveniently located near the airport and is clean and comfortable - I enjoy staying at the Best Western and they delivered again with this location. The beds were comfortable and the room was quiet - I highly recommend staying here if you're visiting Portland.

"Comfortable rooms"

Michael_McQ, Prineville, Oregon 03/01/2018

The room was comfortable, but a little noisy from traffic and lacking some modern upgrades like a refrigerator and decent coffee makers or fresh coffee in the lobby. Dog friendly, which is a big plus!

"Great Stay"

150alberton, Yakima, Wa, United States 28/12/2017

We had an enjoyable stay. We travel with our service dog and had no issues from the staff because he was accompanying us. The only issue that we noticed is that the sauna-tub panel was broken and a little bit dirty. Besides that, it was an enjoyable stay.

"Nice motel near the airport"

James S, Sparks, Nevada 28/12/2017

The rooms are nice and they are quiet--I did not hear any aircraft even with the nearness to the airport, and the ground traffic was very subdued. There was plenty of parking. Unfortunately, the traffic on the streets was in constant gridlock in the evening make it very difficult to get in and out of the property. The only restaurant in walking distance is a chain cafe...

"Quick stop after late flight"

zsk240, Houston, Texas 25/12/2017

We stayed here close to Portland Airport before going to our final destination as we got in too late to drive in the dark on mountain roads. The location was good for being close to the airport and the room was comfortable and the lobby was very good. well decorated and set up, with a nice staircase down from the second floor. Breakfast was typical and plentiful with fresh fruit.

"survey for Pony Soldier Inn"

vigilitapg, Auburn, Wa, United States 19/12/2017

I was a bit disappointed at the lay out of the rooms. It ws very inconvenient to walk around and in and out to get to our room. I did ask for a ground floor location for convenience since my husband had a difficult time getting around. The room assigned to us was very disappointing.

"Quiet room not so quiet!"

MaggieC068, Port Angeles, Washington 17/12/2017

Requested quiet room. Given room in direct line of airport traffic! Very noisy all night. We weren't told quiet room next to renovating workers either which added to he noise problem. Will ask for a room in opposite end of this hotel next time, if we stay here again.

"Good location, good price, quiet rooms"

Debra R, San Jose 13/12/2017

Pick up service was prompt and helpful. Breakfast good for the value. Even though hotel was on a busy street, rooms are quiet. They followed through on my request of room. Kind staff. I don't usually travel alone but did in this instance and felt very safe.

"Amazing Staff!"

728marissaw, Kelso, United States 08/12/2017

The staff made my stay exceptional. My purpose for staying was not pleasant - my boyfriend was at OHSU to have emergency triple bypass surgery, but the staff treated me very kindly and went out of their way to make sure I was comfortable.

"Good price for great quality"

whitneyw441, Spokane, United States 29/11/2017

The hotel is small and very comfortable with great staff and good breakfast. My room was very nice, big comfortable king bed, and it was quiet even though the freeway was nearby. The pool and spa are outside in an atrium setting.

"Everything was Great Except"

Dale K, Orem, Utah 17/11/2017

Everything was great. The room, breakfast, house keeping. The internet was on the slow side. I nice TV with lots of channel choices and even a channel guide. But they are in the process of renovating many of the rooms and the noise level during the afternoons when I was trying to do computer work was very disappointing. When I mentioned this to the young man when I checked out he response was "sorry."

"nice stay"

linda60820, Vancouver, Washington 13/11/2017

The hotel is very nice but in a noisy area. Staff is very pleasant. Breakfast no so much! Many items but many were stale. Room very clean and well-stoocked. I would recommend this BW. Right next door to a restaurant which is walkable distance. Close to freeway.

"Love This Place!"

wlf07, Washington 11/11/2017

I've stayed here several times before an early flight (most recently being this month) and it's always an enjoyable stay. The staff are extremely friendly and kind and the needs of the guest are clearly number one in their mind. For awhile it seemed their rooms were always a little dirty, but they've been pretty good the last couple years. It's a beautiful hotel and I love the decor!

"Home away from home"

johnr61572u, Laguna Beach, California 05/11/2017

I've been staying here since 93, 1st choice of any hotel in the Portland area. Front desk staff just fantastic, Sara, Crystal, Amy, Theo, and Amit to name a few, treat me as family. Always so helpful.... Rooms are very nice, always clean, great condition. Breakfast is just right, plenty of different options for you and fresh. Everyone here treats you as if they are the owners, with respect, cheerful,and as Family. If traveling to the PDX airport area or Portland vicinity, this is the place to stay.

"No Problem Scheduling Red-Eye Shuttle"

Friend_of_IEEE, Bedford, Texas 04/11/2017

Road Warriors should like this one. Near airport (5-10 minutes), very competent and helpful staff, clean and comfortable rooms geared for busy people, and decent breakfast. There is an Elmer's (kind of an upscale version of iHop or Chili's) right across the parking lot if you get in late. We were on vacation, but with a tight schedule. This is the kind of place I often hoped for when traveling for business and it was more than pleasant. We called for their shuttle to get over to the hotel after car rental return so we wouldn't have to deal with that in the morning. It arrived quickly and was easy to catch. Scheduled an early morning shuttle for the red-eye, which was on-time and took us to the correct terminal gate in about 10 minutes. The lobby is relaxing and nicely appointed. We used the computer there to pre-print our boarding passes.

"Nice quaint hotel"

Terrance B, Seattle, Washington 02/11/2017

Really quaint hotel Nice staff who are very friendly The Hotel is under some renovation and the new look is great. It is quiet and the people who work there really care. I like location as it is easy access to the airport.

"November 2017"

795jamesdc, Long Beach, United States 02/11/2017

Nice clean rooms. Staff First Class. Sahara made reservations, very help. My wife and I will make this hotel FIRST on our list when making reservations. Good location, well lighted parking lot. Breakfast was not the typical, staff was exceptional. We travel to Portland on business quite often and without question will stay again.

"Perfect Overnight"

BigMacAttack_1, New Berlin, Wisconsin, United States 31/10/2017

Great adventure from the very beginning. Pick up the luggage at the airport, call the desk at Pony Soldier and the van is there to pick us up within a few minutes. Very, very pleasant staff...people oriented! Room is well kept - updated. Breakfast had a little of everything to please even the fussy eaters. Coffee was incredibly good too! Nice overnight stay....

"Convenient with comfort"

Lona S, Ceres, United States 26/10/2017

We chose the Pony Soldier Inn because of it being a Best Western close to the airport. The choice was definitely a good one. It is a place of convenience as well as very comfortable. We were just in town on our way through from Canada and was able to have our family come and enjoy an hour before we needed to leave to get our plane. The decor of the lobby and the room was an advantage to us for this. And the shuttle ride was excellent.

"Nice place for Park & Fly out of PDX"

Kathleen K, Newport, United States 18/10/2017

We like this Best Western hotel best for stays prior to flying out of PDX. It is near the airport but not as loud from airplane noise as others nearer to the airport. Their package is very affordable to stay the night and then park your car their while gone. Food service for breakfast is excellent and starts at 4am so leaving at 5am to catch our flight, we are well fed and had our coffee. The lobby and grounds are relaxing and beautiful. The staff is always friendly and helpful.

"Not a good value"

35danettem, Eugene, Oregon 16/10/2017

Sweet staff. Good sized room. Hotel really outdated and smelled of BO and mustiness throughout. We stayed there before, and I remembered that it smelled bad. No change there. Not enough parking and the room rate for the hotel location wass way too expensive.

"A good example of quality chain"

johnmilsom, surrey 12/10/2017

There is good attention to detail here although one or two elements could be looked atto give you 5 stars. Pillows could be a bit bigger. A couple of usb sockets in a room is now normal. One more thing clearly your staff are taught to smile but sometimes it feels as though they are working too hard at it. Perhaps if the policy was less strict it would feel more genuine.

"Small pillows"

232bryanh, Eugene, Oregon 11/10/2017

They changed the size of the pillows to really small sizes. Which looks better visually but not very comfortable to sleep with. I didn't stay for breakfast, so I can't comment on the food. The pool was closed.

"Highly recommended"

oliviap112, Burnaby, Canada 10/10/2017

Very accommodating with very friendly and helpful staff. Will not hesitate to recommend the hotel to anyone. Every time we visit Portland, Oregon we shall stay at this hotel. We have been visiting Portland for a number of years and our stay at the BW-Pony Soldier was never disappointing.

"Below average airport hotel"

picolina, Boston 10/10/2017

Even just for a convenient stay overnight at the airport, I find this hotel so depressing and poor value. There are certainly much more attractive lodging options around the airport. The hotel is so dated it hardly provides a refreshing rest after a long flight. The view from the hotel is also depressing which makes you want to hit the road as early as possible.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
I am sorry for your unpleasant stay at our hotel. We are currently renovating the rooms at our property. Next time, just call us and ask for our newly renovated rooms if they are available.

"Oregon Hotels that are Best"

Kent F, Orange, United States 07/10/2017

I don't know if this Best Western Plus hotel is new but it looks new. There is easy access to visit and it is close to the Portland International Airport. The service was excellent as we arrived early and had to stay one night and leave very early the next morning to catch a flight. Unfortunately we did not have the opportunity to have the hot breakfast but based on other Best Western experiences I am sure it would have been excellent. We had a view room of the pool. The sound from the airport was not very noticeable so the hotel must have good sound proofing. We will likely stay there again.

"BEST Best Western"

Marion C, Rio Verde, Arizona 04/10/2017

This was a great choice for me as I was traveling alone and needed to be near the airport. The Pony Soldier exceeded my expectations and then some. I felt so comfortable and safe staying there. All the amenities were provided and the staff was very courteous and helpful with directions. I would happily stay here again and I highly recommend this hotel.

"Smells like body odor!"

User 04/10/2017

This hotel is located great for the airport with a nice restaurant adjacent. I would only stay there for a convenience to the airport, with a very accommodating shuttle. The shuttle driver was awesome. The breakfast was good. there was no onsite parking with the construction going on.

"Very nice mid price hotel"

KimberlyA50, Pendleton, Oregon 01/10/2017

We found this hotel to be very accommodating and comfortable. Very quiet even though on a main road. The room was very clean and updated. Check in was very easy and the staff couldn't have been nicer. Breakfast was the typical Continental breakfast. But no concerns because there is a very nice Elmer's pancake restaurant right next door. All in all a very good place to stay in Portland. We will stay here again

Kiran A, FRONT DESK LEAD at Best Western Pony Soldier Inn - Airport, responded to this review
Thanks for your stay with us .

"Fantastic, especially for not being a "Plus""

Zaven A, Layton 27/09/2017

Great service, great breakfast, great stay. We were visiting Portland for the first time and the Pony Soldier Inn seemed like a great place to stay. Oh, it was! Everyone was super friendly and our room was nice. Will be back if in the area again!

Kiran A, Front Desk Lead at Best Western Pony Soldier Inn - Airport, responded to this review
Zaven A, Thank you so much for the great comments! We look forward to your next stay . Thank You , Sarah

"Best Western Pony Soldier Inn - Airport, Portland, OR"

User 26/09/2017

Clean, comfortable hotel. varied hot breakfast. Close to Portland's great train service. Hotel staff was courteous and helpful. I was here for a convention, but got to visit Washington Park's International Rose Garden and the Japanese Gardens, both lovely.

"Convenient to the Portland airport, nice hotel"

Philip F, Hemet, United States 26/09/2017

We have stayed here multiple times. Most rooms are quiet with the exception of ones along the freeway on-ramp. The breakfast has always been good and the rooms very clean and comfortable. The price is up and down, more up of late, but still significantly less than those I would prefer to stay in, such as the Hampton Inn, so I keep coming back here. The staff is outstanding, very friendly and kind. The airport shuttle is timely and helpful.

"handy to airport"

Jennifer P, Somerset, United States 25/09/2017

stayed here on the first night of our visit to Oregon, would have liked to have stayed longer as it was a very pleasant hotel. We used points to stay in another hotel on NE Airport Dr. when we returned to Portland, and ended up in a horrible traffic jam- cars trying to get to I-205. Next time we will stay in the BW, away from the traffic.

"Efficient Lodging Near Airport"

Jon B, Whitehall, Michigan 23/09/2017

This is a great place to stay for those using PDX (Portland's airport). The staff is friendly and helpful, rooms are clean, and transportation to the airport begins about 4:00 a.m. The rental car return at the airport is less than 10 minutes away. The only downside of our stay is the location of the motel, very close to the Sandy Blvd. interchange with the interstate, creates a huge traffic tie up at certain times of the day, making it a challange to enter and leave the Best Western by car.

"great service, location"

llla99, michigan 21/09/2017

We were very happy with our experience here. The staff was wonderful, especially when dealing with disappointed travelers who had to change their plans due to the wildfires.The shuttle to the airport and to Budget/Thrifty Car Rental was very reliable and prompt. Our room was spacious and the breakfast area was well stocked. Warm cookies at the desk were a nice touch. Good choice if you are looking for an airport motel. Elmer's restaurant is a short walk across the parking lot.

"Great Experience. Highly Recommended"

trimic, montreat 18/09/2017

Cannot say enough nice things about our two night stay. The staff was great as soon as we checked in. The rooms were large and the bed was very comfortable. Both evenings we took our bottle of wine and sat outside. Very relaxing after a long day of sightseeing. The breakfast was one of the best. Also the inn is only a short distance from the airport so the night before we were to leave we turned our car in and took the shuttle the next morning. There is a restaurant in walking distance so if you don't want to drive you do not have to.

"Pretty good experience"

kzb412, Bend, Oregon 17/09/2017

We stayed at Best Western Pony Soldier Inn for one night last week. We did not spend a lot of time at the hotel as we arrived close to 10pm and had to be on our way to the airport at 5:30am, but we enjoyed what little time we spent there! Very clean accommodations (although, as previous reviewers have stated, the hallways do have an interesting aroma...), friendly front desk staff and a continental breakfast set up at 4am! That part was particularly helpful since we had to head out so early. Thanks, Pony Soldier Inn!

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you .

"great value"

debrav676, Lihue, United States 15/09/2017

Close to airport; great value; nice and friendly staff; easy to schedule shuttle; rooms very nice and comfortable Stayed at many Best Western locations and this one was the best. Highly recommend this location


User 15/09/2017

Great place and was pleasantly surprised by the very nice courtyard with pool and jacuzzi. 8 minutes to the airport. There was a large breakfast room, however, I did not partake of breakfast. Lobby is a welcoming area.

"Nice stay close to airport"

Kelly H, Royal Oak, Michigan 13/09/2017

We stayed here a total of two nights. The night we flew into the airport before getting our rental car, as well as after returning our rental car before flying out the next morning. Overall we had a great stay. I was impressed with the breakfast options as they had more hot options than I am used to (breakfast burrito, omelet, bacon, sausage, etc...). The hotel, although slightly outdated, was clean & presentable. The shuttle driver told us they'll be going through updates shortly so I'm sure that will be nice. We didn't use the pool or hot tub, but it looked like a very nice area. We used the shuttle service several times. It took the shuttle about 15 minutes to get to the airport once we called, not terrible, but note for future you probably want to call as you're walking to baggage claim rather than after you get your bags. I do only have one bad experience about the shuttle service. Once we dropped off our rental car we called again to shuttle back to the hotel. We were told the driver was out on a stop but would be sent right after. I figured given the shuttle drives close, it would be longer wait than usual but figured within 30 minutes we'd see someone. However, we unfortunately waited just over 50 minutes for the shuttle to come. I Understand it was most likely very busy at the airport (there is only one shuttle & driver). To be honest, I wish we had just been told it would be so long up front. I would have rather paid $7 for an uber to get to the hotel in 10 minutes rather than sit at the car rental facility waiting for 50 minutes. Perhaps a time estimate for busy times would help future customers? Shuttles in the morning were very prompt and we had no issues there. Overall, I would definitely stay here again if we travel to Portland to be somewhere near the airport.

"Super Staff"

Mark S, Manitowoc, United States 13/09/2017

Every staff person we met was friendly and helpful. When we checked in, the desk clerk recommended that we take our rental car back the night before our flight and they would pick us up from the car rental office and take us to the airport early the next a.m. Great. The place is clean and quiet.

"Good choice for our Portland atay"

Carol M, San Rafael, California 12/09/2017

Great free breakfast with many protein choices. Never tired of the breakfast choices for a 5 day stay. Always greeted by staff. Great NE Portland area. Close to I-205, Airport and Vancouver, WA. Would stay here again.

"Friendly clean hotel"

User 11/09/2017

We stayed Sep 11 and the room was clean and the temp in the room was perfect with the a/c running. It was 85 degrees outside I checked in with a friendly receptionist, then returned my rental car to Budget, and they picked me up there and drove me back to hotel with only a 10 minute wait after I phoned them for free. I did give a good tip. Tomorrow I will get a ride to airport for free at 5:00 AM But great room, large, clean, and comfortable bed for a great price I highly recommend

"Great staff @ BW Pony Soldier Inn"

Jusdreamin, Redding, California 11/09/2017

Excellent service from a friendly staff. Had last minute travel plan changes and they helped us stay on time and shuttle to airport.. Nice room -convenient to nearby services and Portland Airport. Easy check in/ out.

"Great place to stay"

Erika H, Arnold, Missouri 07/09/2017

Very nice hotel. Great service! Room was clean. The bed was comfortable. The staff was very friendly. They had a great hot breakfast. This hotel would be great for a family, individual, and business travel.

"Really nice hotel"

rtkunstal, California 06/09/2017

We overnight here when flying out of PDX. They have a very responsive shuttle, wonderful staff, very nice rooms and a great bed. What more can you ask for! Oh yes, they have a good breakfast and the rates are very reasonable. Will definitely be back.

"Decent stay and safe safe surrounding area"

Emmanuel B, South Pasadena, California 06/09/2017

This best western does an excellent job of providing its guests a good and enjoyable stay despite the surrounding neighborhood not being the best. I had to go out and get something and the neighborhood was really shady. However, the hotel inside feels safe and comfortable. Customer service was good and they offer a full breakfast (e.g. bagles, bacon, eggs, etc.). Would stay again if in that area.


User 06/09/2017

Nice and convenience location to major attractions and highways. About 4 miles from the airport but no issues from airplane noise. Nice size guest rooms, rooms clean and smell smoke free as compare to other smoke free rooms at other best western that did small like a dungeon. Highlights for me was the breakfast, the check-in staff, and the exterior of the hotel. Check-in staff were speedy, efficient and make sure issues were address timely. A family member of mine wanted their room change and the staff change the room within a minute or two without any issues. The exterior of the hotel is not flashy but decent, and the breakfast was definitely continental with many varieties.

"New Stay"

placidblowfish, New York 05/09/2017

Great inn , enjoyed staying there, my family was there also we were placed near each other. Very easy access from the airport. I would stay again there..everyone was satisfied in the party. My brother from California suggested my stay there.

"The Pony wasn't a phony"

esskayess, Lake Stevens, WA 31/08/2017

We were treated well at the Pony, with a friendly, helpful staff (especially Sarah). The suite was clean and comfortable, the breakfast was good and we spent a quiet, restful night. The location is also convenient to many of our favorite Portland haunts, including Lloyd's Center. No complaints and we will likely be back!

"Awesome staff, great experience"

michellefC2577FK, Stockton, United States 31/08/2017

Loved this hotel and the people who work there. One staff member even suggested a great place to eat that was within walking distance. Everyone was very helpful. There was a nice variety of food items at breakfast, and coffee was available all day. The rooms were clean and the beds were comfortable. There were places to eat and shop close by. If I am in this area again, I will definitely stay here.

"I'm a repeat customer at this hotel"

Mary W, Whitewater 31/08/2017

I've stayed at the BW Pony Soldier Inn in 2015 when my husband and I visited Oregon for a vacation. I stayed again for 4 days in 8-2017 during a backpack trip on the PCT. Both times I was very happy with the accommodations. Very clean rooms, comfortable beds and pillows, clean, and quiet. Did have difficulty in adjusting the temp. in the room. The adjustments were there but nothing seemed to change when I adjusted it. It wasn't a big deal, just wanted to lower the temp a few degrees. Second trip I enjoyed the jacuzzi for 2 nights after my backpack trip. It was a delight. The breakfast food was typical hotel breakfast food. The presentation was good and plenty of food was offered. Never ran out of food, Lots of choices of teas and coffees. Free shuttle to and from the airport was nice. Quick and easy and fast service. I would stay here again if I'm in the area.

"Airport Close"

GAYE P, Mt.. Juliet TN 30/08/2017

The hotel is excellent. It is easy to get to just off I-205. Staff very professional. Hotel was clean and the breakfast was one of BW best. One excellent benefit to us was that we were less than a mile from the airport.

"Great hotel!!!"

Wizzyliz, Washington, DC 30/08/2017

I stayed here so I could relax after my visit with family in Eugene. My flight left early Friday morning so I opted to stay in Portland. The hotel is phenomenal. I got an executive room poolside. Sweet! The room was very nice and clean. I had a little patio with chairs outside the sliding glass doors. The front desk staff was very helpful and the breakfast was good. The shuttle to the airport was on time and comfortable. I will stay here again when I visit family in Eugene, maybe even two nights!!!

"Quiet and comfortable, the staff was super nice and helpful."

PAGall2014, Olympia, Washington 23/08/2017

Our room was facing the patio and pool. The place was spotless and the bed was huge and comfortable. The lobby and breakfast area were huge and very nicely furnished over looking the patio. We were coming back from Lincoln City after the Eclipse so traffic was horrible. It was so nice to have the staff so welcoming.

"Very clean"

John W, Sun City, California 23/08/2017

We enjoy staying at this hotel when we come into Portland, it's close to the airport and not far from restaurants. The staff is very helpful and friendly. This is the second time we have stayed here in a year, and both times it has been very nice.

"Comfortable, Friendly"

stephenmS5480AW, Seattle, United States 22/08/2017

Reasonable rates and friendly staff make the Best Western Pony Soldier a comfortable place to stay. Close to the airport as well as 205 and 84 freeways and not far from 5, it's easy to get around the area from their location.

"Really good hotel"

User 22/08/2017

Very nice Best Western, perhaps the nicest! The extras at breakfast were a real treat, like berries and whip cream for the waffle, and delicious raisin bread was available..over and above in choices. The pool area is quiet and spacious, really nice for visiting.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying at our property. We hope to see you again in the near future.

"Good location, nice staff, nice hotel. Shuttle service was great"

conniet756, Woodbridge, Virginia 21/08/2017

Great shuttle service, nice staff, full breakfast. Will definitely look into staying here again. Beds were comfy and lobby and rooms were clean. They also had cookie baked at night which was a nice treat. The restaurant next door was a great place for dinner

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us while in Portland ! -Sarah Front Desk

"Great stay"

Cindy C, Yreka, California 16/08/2017

The rooms were clean and comfortable we travel with our fur baby and had a pet room but it smelled so nice you would have never knew it was a pet room breakfast was presented very nicely and the beds were very comfortable

"Nice place for r&r"

SAMAGILL, Dallas, Texas, USA 16/08/2017

We spent one night at this BW during a quick visit to the Sandy/Mt. Hood area. The staff was friendly and very helpful. The room was clean and comfortable. When I called for an extra blanket, they delivered it immediately.

"Place to stay when flying into/out of Portland"

travlerPa, Pittsburgh, Pennsylvania 16/08/2017

This was our last night on the West coast ,flying out in morning .Checked in about 2 in afternoon ,room ready.But day was young and still time to see things.Front desk very friendly ,gave us suggestions and printed out maps for sights.We had a rental car ,again very nice front desk,we were able to return rental that night and there shuttle picked us up and returned us to hotel(avoiding return before A.M flight)Took us back to airport at 430 a.m..Full breakfast not til 6 ,but they did have a good continental breakfast at 4am. GREAT employees! Room clean and equipped with nessesities

"Pony Soldier Inn, Portland, Oregon--a great place to stay"

916margol, Nampa, United States 15/08/2017

We always stay at this facility when we come to the Portland area. Through the years, they have consistently provided excellence in service from check-in to check-out . I highly recommend Elmer's restaurant next door too.

"Western Pony Soldier Inn - Airport, Portland"

jamesu309, Kent, United States 14/08/2017

While we did not spend extensive time at the Inn, our stay was excellent. Your staff was courteous, friendly and helpful. We enjoyed our stay and while we may not return to Portland, we will plan to stay at Best Western as the need arises.

"Great Place to Stay - Near Airport"

SharonB1313, Hanover, NJ 10/08/2017

Clean rooms. Near airport and rental car return. Breakfast was the best "hotel" food in my travels with plenty of seating.We stayed here at the beginning and end of our trip. Our first room was on the first floor near the front desk but we did not hear any noise from that area from our room. Our last night was on the second floor and I liked the quality of room better. Continental breakfast starts at 4AM, hot food later in the AM. With an early flight, continental breakfast was truly appreciated.

"A real gem!!!"

CKCameron, Lubbock, Texas 09/08/2017

We were very pleased with our stay. Very friendly desk clerk, delicious breakfast, super clean room, comfortable bed, reasonably priced, short distance to the airport!!! If you need a place to stay that is convenient to the airport, I highly recommend Pony Soldier Inn.

"You will love this property."

kauaikath, Post Falls, Idaho 09/08/2017

Quiet, clean, reasonably priced and best of all for me they are pet friendly. I enjoyed relaxing at the out door pool and hot tub. Breakfast offers more items than I have seen at other hotel chains. I will be staying here on return visits.

"Good experience at Best Western"

Martin K, San Leon, United States 09/08/2017

Nice place; very helpful staff; decent included breakfast; convenient to public transportation; apparently some rooms have been recently renovated while other haven't been yet. Ask for a renovated room.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us. We hope to see you again soon in the near future.

"Clean and comfortable"

drfaith, new jersey 07/08/2017

We stayed at this hotel the night we arrived and the night before we left. The staff is amazingly friendly and picked us up promptly at the airport when we called them. When we asked how best to walk to the nearby train station, the shuttle driver offered to pop us over there and even walked over with us to help us use the ticket machine. Breakfast is decent and coffee is hot. I usually hate hotel beds but these were extremely comfortable.

"Convenient Quality Hotel Nearby PDX"

Shari G, New City 03/08/2017

I stayed at the Pony Soldier on recommendation from my family. I had spent 3 nights in downtown Portland and it was suggested that because I had an early AM flight home, I should stay nearby the airport so I didn't have to wake up as early. This was a great idea and it also saved me some money that I would've spent on an additional night staying downtown. The hotel was only a 5-minute drive away and they had a complimentary shuttle that took guests to the airport at half-hour intervals. I was given a first-floor room, which made it easier for me to transfer my luggage. The room was just fine and had all the amenities I needed for a one-night stay. The only thing I didn't like about it was it was right by the pool and I could hear people out there until about 10 pm. I suppose I could've asked for a different room, but it wasn't really worth it for just one night. One thing I was told by reception upon check-in was that there would be breakfast available at 4 am the next morning. I'm not big on hotel breakfast, but I was a bit disappointed that the breakfast was not fully ready at 4 am while I was waiting for the shuttle. I don't believe it was brought out before I left on the shuttle. Other than that, I would certainly recommend this hotel to anyone traveling home from Portland. It's a good value, it's close to the airport and it's clean and comfortable.

"nice to have a car!"

Jim M, Oakland, California 31/07/2017

We decided to check Portland out, just using MAX. It was our first time in Portland and did not know very much about the area. We had a short stay and figured that renting a car would be an expense we didn't need.. Great Hotel, price and service and food was marvelous and yes we'll recommend Pony Solider and not to go downtown. The lady shutter driver was teriffic.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us. Hope to see you again in the near future.

"Great Value in the Portland area"

arthurp315, Metairie, United States 31/07/2017

The hotel itself is fine and it is definitely won't hurt the budget if looking for a place to stay in Portland. Not in exactly and upwardly mobile neighborhood but overall a good experience. We would easily stay there again.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us. Looking forward to seeing you soon.

"Comfortable and Friendly"

JSafranek, Phoenix, Arizona 30/07/2017

This is an older hotel with a lot of refurbishing. We stayed in a "suite". Not sure what that means because there were a lot of them. The staff were very friendly and accommodating. They offered fresh baked cookies at check-in....nice touch. The room is large and mostly clean and well presented. It included a spa tub and the jets didn't appear to be clean (something black inside). I also noticed that the hallway by my door was not cleaned. Dust and dirt had accumulated in the corners of the carpet and carpet base. Breakfast is a feast and includes something for everyone. Our room had a coffee maker, frig, microwave and stove. The grounds are beautifully manicured and the exterior building is very well maintained. I gave it a 4 because of the cleaning issues.

"Best Western"

User 30/07/2017

We stayed just one night. The hotel is clean, close to the airport, comfortable bed. The hotel has a pool and hot tub however we did not use them. They have a hot breakfast which was very good. The desk clerks were very friendly.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us. Hope to see you again!!!

"Dated hotel, service varied"

4jolly_ranchers, Richardson, Texas 28/07/2017

Rooms in need of renov. Clerk said they would be soon. For some reason they don't have rooms with two queens on the inside courtyard facing the pool. Just one Kings. Makes no sense, most families need two queens and use the pool where single travelers generally don't. Told clerk this and she agreed. Room facing out to parking lot isn't that quiet just FYI if you're on ground floor. Breakfast was ok, hubby liked the breakfast burritos. Easy walk over to Elmer's for meals. Pool nice, not too cold. Plenty of pool toys for kids. Close to airport but not city center. Service was hit it miss. Some clerks friendly others indifferent. Breakfast employees ok, not warm and friendly though. Housekeeper nice.

"Good Value"

cheryld828, Thornton, Colorado 27/07/2017

This hotel was clean and comfortable. The breakfast every morning was fantastic. The location was pretty convenient to everything we needed. Check in/out was quick and easy. This place is definitely a good value.

"Mostly good"

Susan A, Saint Paul, Minnesota 24/07/2017

We had a couple issues the night we checked in - TV remote didn't work, laundry room key was missing, police were called for a trespasser, but they took care of all of it. Even though it's near the airport, it was surprisingly quiet. The pool and spa were perfect, and the breakfast was good. Very clean, comfy bed and quite convenient.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us. Hope to see you again.

"Decent hotel for decent price"

Ardith C, Yakima, Washington 24/07/2017

My hubby and I spent two days in Portland before heading to the beach. Near the airport, but didn't hear any planes while in our room. King size bed on ground floor, facing pool. Coffee maker, microwave and fridge in room. Lobby has coffee/tea available 24/7. Carpet could use a shampoo. Bed was comfy and several pillows. Breakfast is included. Has little omelettes, sausage and you can ask for biscuits and gravy. Also has a waffle maker, yogurt, cereal. Enjoyed our stay.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for staying with us. We look forward to seeing you again in the future.

"Enjoyed Our Stay!"

LM77, Harrisburg, Pennsylvania 24/07/2017

We stayed at this hotel for a total of four nights, 3 nights after flying in and 1 night before flying out of PDX. The shuttle from the airport is very convenient (about a 10 minute ride in normal traffic), the hotel has free parking and you can walk to restaurants and the MAX. The location of the hotel is half way between downtown Portland City Center and the Columbia River Valley (and Multnomah Falls).The staff was friendly and very helpful with suggestions for local restaurants and directions to the MAX station. The rooms are comfortable and have a coffeemaker, microwave and small refrigerator. The outdoor pool area is lovely and we enjoyed sitting there in the evenings to watch sunset and have a cocktail. The first room we had faced Mt. Hood and for the second stay we requested a room facing the pool. That room had a nice balcony with chairs to sit and enjoy the pool area view. The breakfast each morning was great and included eggs, sausage, etc. The hours for breakfast were great too, so we had plenty of time to get there and could always get a table. Beds were comfortable and we slept well. The two closest restaurants are Elmer's and Bill's Steakhouse and we ate at both. We rented a car from an off airport location to save money and took an Uber there. The hotel did offer free shuttle service to a car rental location, but not the one we had booked. We took the MAX train into Portland City Center one day and it was a quick 20 minute ride. The station is a 5 minute walk from hotel. There are onsite laundry facilities which we did use. The front desk can provide change and laundry detergent for the machines. Overall we were very pleased with our stay here and would return if we are ever in Portland again.

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Glad you enjoyed your stay and thank you for staying with us. Hope to see you again in the future.

"Great property & excellent service"

Lorin M, Pigeon Forge, United States 19/07/2017

We had a wonderful over night stay at the Pony Solider BW Airport in Portland, OR. Breakfast dining room was very large, but buffet serving area was quite crowded & narrow, they need more space in this area. Shuttle drivers to airport were very good, & went out of their way to help us both ways.

"Excellent First Impression"

Jeffrey M, Chilliwack, Canada 18/07/2017

You can usually tell what the hotel will be like by the staff that is hired. So my first impression of your hotel was outstanding when I got picked up at the airport by Sarah. She had a positive attitude. Was informative and made all the passengers in the van feel welcome. She introduced herself and got everyone to do the same . Great way to break the ice. The rest of the staff were also great. Nice pool and hot tub. Breakfast each morning filled the tummy. Great quiet room. Worth a return visit.

"First time staying here"

cupidsgirl, home 16/07/2017

We decided to stop for the night, no reservation. Went to the desk Crystal was awesome & helpful. She told us what was available, my spouse was wearing his military hat, she asked if he is actually military we got a discount. Our room was wonderful, garden view., Everything was perfect, and comfortable. I do not very often give excellent ratings but they come very close.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Great service, basic setting - one strange issue"

Douglas F, Boston, Massachusetts 16/07/2017

We stayed at this hotel one evening g while Ina group trip. The staff could not have been more helpful. They stored many large pieces of luggage (8 large bicycle boxes) and cheerfully drove us with their shuttle to the airport. Only issue was a sign on the front door "We reserve the right to refuse service to anyone". See attached photo. Not clear what constitutes a violation - it should be spelled out and it's a bit eerie of an earlier, discriminatory era. The front desk staff said it was to protect them against belligerent guests. Fine. Spell that out and remove doubts of reserving judgment to deny service based on race, sex, sexual orientation or religious preference.

"overnight stay"

Evertrue1, Melbourne, Florida 15/07/2017

very clean accommodations. Employees were helpful & polite. Breakfast was ok, but I left at 6:30am. There was yogurt & pastries, one kind of cereal & when I asked for them cold bagels. Actually, for that hour of the am, it was ok!

Kiran A, Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Kiran Amin General Manager Best Western Pony Soldier Inn - Airport

"Great place to stay"

christinemL3845VF, Lakewood, United States 13/07/2017

Very clean and comfortable. Room was really nice with a balcony facing the pool/courtyard. very welcoming. Very close to highways to take us into downtown and to the nearby waterfalls. for the airport being so close, it was not noisy.

"Great employees"

az42rose, Mesa, Arizona 13/07/2017

From the driver who picked us up at the Rental Car lot to the persons who checked us in and out everything was great. Very comfortable beds and very quiet room. Room was very clean and well taken care of. Good location with a restaurant right next door.

"Good Hotel near PDX Airport"

Gail F, Portland, Oregon 13/07/2017

this is an excellent motel, near the PDX Airport. The prices are good and the staff also excellent. The hotel was clean, the breakfast good and they have a swimming pool and fitness center. They also have 24 hours shuttle, which was very convenient.

"In a really noisy crossroads!"

nativecalifornian, Long Beach, California 12/07/2017

If you are looking for the convenience of being by the airport this is for you. Otherwise, not. Very noisy rooms and the west side of the building has rooms that literally backs onto the on ramp of the freeway. Plus side they have a shuttle that will pick you up from the airport. Rooms are quite large and if you are lucky enough to bag one that has a garden view its quite pretty looking into the pool. We were not so lucky. Breakfast was actually pretty good. Eggs, bacon, and sausage and of course the waffle maker. Coffee was hot which is always good and also had a nice selection on sweet rolls too. For those who like yogurt, fruit and cereal they have that too. We spent 2 nights here and I wish we would have done an Airbnb. You really do get what you pay for.

"One night stay."

jerryr340, Fort Wayne, Indiana 11/07/2017

We had driven 4 hours to get to this hotel so we could get up early (3:00 AM) to catch a 5:45 AM flight. The staff was friendly and attentive. The hotel was quiet. Although we did not use it, the shuttle service was readily available. We will stay here again when the need arises.

"Served its purpose, close to airport, clean and safe!"

HappyMariss, MA 04/07/2017

Stayed here for the first night that we arrived in Portland. Our flight got in late and we called the hotel for the shuttle to pick us up. Being that it was near 11pm, the shuttle took about 15-20 minutes to arrive and it was a quick trip to the Inn. The rooms are clean and provided a clean, safe place to stay before starting on our 10 day driving trip around the state. The only downside was that our room was close to the reception desk so in the morning we were woken up the sounds of travelers checking out and talking. Definitely would return if we need a quick, easy to the airport hotel to stay at.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Clean, Close to Airport, Pleasant Team"

User 03/07/2017

I would use this hotel again, despite it's slight shortcomings. It was clean, the desk staff was very pleasant, there were good mattresses, and it was adequate for our needs. The rooms are a little cramped. And I use the AC/heater as my source of white noise. There was no way to set it to be on throughout the night consistently. And when it went off, the room felt 'close' without the flow of air. If that's not your issue, I would recommend this for it's ease of access and proximity to the airport.

"Close to Airport and Friendly Service"

happy-usa-optimist, Dexter, Michigan 02/07/2017

I needed a room for a one night business stay with short notice. I considered another nearby property but realized when I visited that the property and the staff weren't going to work for me. I walked across the street and was able to get a great room at a great value with early check in. There was some updating going on inside, but the staff was incredibly kind and helpful. Sadly, I had to depart very early, but when I return, I'd be happy to stay here again. I really appreciated the room, the friendly staff, and the convenient location.

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-256-1504.

"Fantastic stay"

Y6889SLmarkm, Scottsdale, Arizona 30/06/2017

My husband and I needed to be by the airport and had never been to Portland. We arrived at the hotel and were greeted by the most amazing staff. They were so enthusiastic and helpful with our stay. they even had delicious cookies for all.

"Friendly Staff Close to the Airport"

Trav5316, Lancaster County, Pennsylvania 26/06/2017

This motel is conveniently located near the Portland Airport right off Interstate 205. While free shuttle service is not available for 24 hours, it is available fairly late into the evening. We were grateful for that since our plane was delayed and the shuttle was still available. The driver was friendly and the same person who checked us in. The rooms were spacious and clean. The complimentary breakfast was above average. I wish that I could go into more detail, but after 14 hours or more of travel we hit the sack. Suffice it to say that we left the motel the next morning with a very positive impression of the establishment.

"good choice"

joannakelley, San Antonio, Texas 26/06/2017

After the many good reviews of this hotel we decided to stay here during our recent visit to Portland. I have only good things to say about this hotel. Facility is lovely, rooms big and bed was very comfortable.Breakfast had something for everyone. They even had small omelettes ! Staff was most helpful and during our 5 day stay each time we came back to the hotel from sightseeing our room was always nice and clean. Being so close to the light rail was also a plus. If you decide to stay here I don't think you will be disappointed.

"A convient hiding place to stay in Portland"

freetoroamtheroad, Omaha Ne 24/06/2017

This was a very nice place to stay that is near the airport and has the trimet light rail located within a five minute walk. The rooms were well kept. The bathroom was small, but was clean and functional. The bed was soft and I slept very well. The staff even provided me a fan since I like white noise. The staff was friendly and helpful. Connie was one employee that strived to make my stay very pleasant. The breakfast was hot and had good variety. I would stay there again.

"All the Comforts of Home"

pbur, home 23/06/2017

Pony Soldier has all the comforts of home, including big screen TV, comfortable beds, microwave, frig, excellent breakfast offerings and proximity to the airport. highly recommend. Too bad there is such a high local tax which adds considerably to the reasonable room rate.

"Pre-flight hotel."

Shreves-clan, Sweet Home, Oregon 22/06/2017

We stayed here on our night before flying to Mexico. Staff was awesome cookies for the kids in a nice warm pool. Rooms were clean and the beds were comfortable on the Internet worked great. Elmers restaurant right next-door provided an awesome prime rib dinner.

"Nice place to visit and stay!"

Barbara S, San Jose, United States 22/06/2017

The hotel was very pleasant to the eye, the staff were very friendly upon our arrival, gave us choices as to the point system, and made our stay better than normal. The room was very large, unlike most of our hotel stays, and made it more pleasant and comfortable. One of the best amenities of BW hotels is the added value of having breakfast on the house, which saves us time and money.

"Kid friendly staff"

Janet C, Greenville, South Carolina, United States 21/06/2017

Enjoyed our stay at the Pony Soldier Inn with our 3 grandchildren. The rooms were clean and breakfast was great! We were able to board the Maxine close to the hotel. The staff was great with the kids!

"Great Friendly Place"

Anne J, college station, United States 21/06/2017

Rose picked us up at the airport. She is so friendly and helpful. The rooms were large, clean and comfortable. This is our second stay at Pony. It is close to the Metro which can get you anywhere. Will return again.

"My Portland Stay"

Frederick E, anchorage, United States 20/06/2017

We enjoyed the hotel. the closeness to the airport and the comfort of the room. The bed was comfortable. The room was a great size. The staff was great and professional. The breakfast was very good. We will stay here again. The hotel is right off the freeway and a quick and easy hop to wherever you need to be.

"Convienient hotel by airport"

MikeTheTraveler56, Grain Valley, Missouri 15/06/2017

Our family of six were traveling through Portland on our way to Oahu. We had a fourteen hour layover between connecting flights. This hotel is close to the airport and offers a free shuttle to and from the airport. They also offer a complete breakfast in the mornings. Plus there is a family resturant right next door which we ate dinner at upon our arrival.

"It's saving grace is cost and location"

Lola2104, Raleigh, North Carolina 14/06/2017

Old property has good bones, fabulous landscaping and pool courtyard. Recommend you ask for a room facing the courtyard as it was quiet and pretty. All ice machines are permanently out of order forcing an off-putting visit to the front desk for ice. Staff was not especially professional. Stayed in two different rooms and both had noisy HVAC and dirty curtains. One room had no chairs on the balcony and huge splotches of dirt on the glass door that apparently nobody will clean. Décor is dated and furniture quite worn except the recliners and beds that seem newer and are comfortable. Pillows were awful old lumpy balls. They make a deal about being smoke free, but I could swear I smelled smoke in our room. Overall, things were functional and it was OK. Breakfast was standard and plentiful. We got a good price and the location was convenient for our travel plans. Ate at Elmer's next door.

"Great hotel"

User 14/06/2017

Everything was over the top great. Great staff.very helpful. Every time i saw anybody they were working hard. cleaning and smiling like they loved their jobs. Nice to see.I would stay there again anytime.

"Best Western"

robertdE1935RP, Portlad, United States 14/06/2017

This facility was like every Best Western facility I've stayed at in the last few years - clean, comfortable, well maintained, and staffed with pleasant helpful people. I recommend it to any traveler in the Portland area.


K5769ZKjamesb, LEBANON, United States 13/06/2017

I spend well over 250 days a year on the road as a traveling service technician. Almost always staying at Best Westerns. With that being said, this was my first stay at the Portland OR Pony Soldier Inn. I had to keep calling in and informing them that I was going to be a later and later arrival due to my flight delays. They was so understanding, helpful, and accommodating of my situation. What a great hotel!!!! I so look forward to my next stay.


Royalman2014, Irvine, California 07/06/2017

This hotel has been modernized and now provides a stay which one associates with hotels costing much more. Breakfast has varieties for all tastes and is "what I have come to expect" from Best Western.

"Great place to stay"

rogerdeanb, Klamath Falls, United States 05/06/2017

The location is close to the airport. Access to the property is sometimes a little difficult during rush-hour, but the rooms are clean, comfortable, and quiet. The staff went out of their way to make sure we were taken care of. My favorite place to stay when I'm in Portland.

"Business trip"

Michgwiz, Saginaw, Michigan 04/06/2017

Was very impressed with Sarah at the front desk. I came in from the East coast so I arrived before check in. Stopped at the desk the first time and was told by another person that my room was not ready. Went next door to have lunch....came back and asked Sarah if my room was ready. Initially she told me another hour, however, she looked at another option by switching my room with one that has been already cleaned!! I travel about 22 weeks out of the year...great to see some properties still have that great service level. My great appreciation to Sarah!! She made my entire stay.

"Nice staff, nice room and great shuttle to airport!"

kdhillis, Kailua-Kona, Hawaii 04/06/2017

Traveling solo and not renting a car as usual, the room was great, quiet and roomy and the shuttle was on time, helped me with my luggage and the driver was even friendly. Front desk staff was helpful and very professional making sure I had what I needed. Would stay again.

"Nice One Night Stay - Close to Portland Airport - Best Western Pony Solder Inn, Portland"

mini, Fremont, California 28/05/2017

We needed to pick up someone at Portland Airport, so we chose the location for thist, We have stayed here before. Staff is wonderful. Check in was easy. They also had cookies. What a nice touch. We had a king size room with comfortable king size bed and lounge chair. There is also a desk and TV, refrigerator, and microwave. While the ironing board is awkward - we moved it to use the closet - we found the small size room perfect for our nights's stay. There is also a patio area. On the 2nd floor there is balcony area. We also used the swimming pool and jacuzzi. Both are nice. Towels are furnished by the pool. They have a continental breakfast in morning. It is also a couple of minute's walk to Elmers Restaurant. Parking is free. Internet speed is good.

"Surprising given the age and neighborhood"

User 24/05/2017

So we needed a place to stay before our early morning flight, and Pony Soldier fit the bill. We were braced for seedy or shabby, with sticky carpet - you know the drill. Nothing like that here. Very clean, nice beds, great courtyard pool, courteous and attentive service, and good carpet even. We really enjoyed our stay.

"Good place to stay if going out of town"

caron5948, Aloha, Oregon 20/05/2017

We stayed on the first floor of the hotel and we could actually hear the people at the front desk when they laughed. Next time upper floor. Nice room and adequate for staying one night as we left for Wyoming the next day. They have a continental breakfast in the mornings and we left our car there while we were away. Courtesy shuttle the airport and a very nice gal that took us to and brought us back from the airport. Nice to be able to leave our car if we are flying out of town.

"Fine and Convenient"

Keith B, Largo, Florida 20/05/2017

I chose this hotel since I wanted to be near the airport. It had a decent rate and good reviews. And it was pretty much what I expected. Some of the common areas could be in better repair. The staff were hit and miss as far as friendliness and helpfulness. The room was nice and comfortable. Our room had a view over a dumpy trailer park and we were approached by a panhandler in the parking lot But it is hard for the hotel to control those things. I didn't feel unsafe. Breakfast was very nice. The hot tub was good. I would stay there again if I needed to be near Portland airport.

"Warm, Comfortable and Convenient"

theshelleyhepburn, Cloverdale, British Columbia 18/05/2017

This was my first stay in Portland and decided to follow "trusted and true" ... A Best Western Hotel. I chose the Pony Soldier Inn due to it's convenient location fairly close to the Airport and a direct route to my appointments on Sandy Blvd. Although it's an older area of town, the Best Western offered safe, clean and well appointed rooms. This hotel is a solid build and my room was extremely quiet. Their complimentary breakfast offers generous selections of both hot and cold choices. For guests who require a wider selection there is an Elmer's Restaurant conveniently located next to the hotel. Elmer's offers very good selections for Breakfast, Lunch and Dinner. I thoroughly enjoyed my King room on the garden/courtyard side on the 2nd floor. All staff were friendly and welcoming while maintaining a professional approach. They were respectful of privacy and the need for a restful stay.

"Good spot for park and fly at PDX"

Noel G, Olympia, United States 18/05/2017

We prefer to fly out of PDX rather than SEA and the Pony Soldier Inn is a clean, comfortable, convenient place to stay when we do. It is close to the airport, provides us with parking for a nominal additional charge, delivers us to and picks us up from the airport on our return.

"THE place to stay at PDX"

derbusa, Camarillo, Ca 16/05/2017

OMG it was so nice to be treated as a valued customer even though we had never been there before. Crystal at the front desk when I complemented her on her positive attitude said she would have to blame her mother who always taught her to treat strangers with respect. She could deliver some needed inservice lessons at another Best Western I had been at in Oregon. The entire staff has apparently been trained to treat the guests with respect and to help them make their visit enjoyable. The hotel is in the process of renewal but we had one of the original rooms and you could tell that it has been well taken care of although the current Snowflake generation might call it dated. Everything worked and it was very clean. Thank you again Crystal and Theresa.

"The pillows killed me!"

User 14/05/2017

This is a nice property, with nice rooms, very close to PDX, but why or why do they only provide giant pillows to sleep on???!!!! Most hotels now provide a range of pillow sizes, but according to staff they only provide these overstuffed pillows. My husband and I slept terribly and woke up with headaches- so disappointing! Just when we thought Best Western was coming around.

"Perfect for travelers "

Moshefitz, Oregon 14/05/2017

We chose the Pony Soldier since they offered transport to the airport. Comfy beds, elevators for ease and super nice staff. Ease of check in was much appreciated. Excellent room and even a nice breakfast, we'll be back!

"Rating of my stay"

326lesl, Vancouver, Canada 08/05/2017

I have had ONLY good experiences at the Pony Solfder in the past 8 months that I have visited Portland. As I plan to contine my visits to Portland in the forseeable future, I plan to continue my stay at the Pony Soldier.


scan007, Seattle, United States 06/05/2017

Great location to nearby business for food and services but especially to avoid traffic congestion in the morning. Professional and friendly staff, average breakfast service. Took a night to get use to cricket sounds from the courtyard area which I believe they are bought and brought in by property??

"East or West side?"

PATSYandSTAN A, Hamilton 05/05/2017

We were in room two21 on the east side. It seemed like the older portion of the hotel. They allowed us an early checkin. It was a large room but the bathroom isn't 2 person friendly. The room had a small frig, microwave and a coffee maker. An ironing board was provided if you really want to look your best. A blow dryer was in the bathroom. The pool wasn't open but the adjacent hot tub was boiling with steam. The ice machine on the 2nd floor provided some excellent ice. The staff members were pleasant and helpful. When we returned our rental to Budget they came and got us. And the women that staffed the breakfast area were great. Pony Soldier had one of the best selections of breakfast foods of our 9 hotel trip. it was orderly and clean and not confining. We enjoyed our 2 days there. But there was a slight dirty sock odor in our corner of the hotel. My wife says I have a bloodhound nose but it just didn't smell clean. The train and highway traffic didn't present a noise problem. The shuttle to the airport was convenient. Thanks Best Western!

"Old and shabby"

CanadianTraveler15, Toronto 03/05/2017

This was the least favorite of all 5 Best Westerns' on the West Coast that we've stayed in. While its Ok for one night (at exuberant price of $150), the property is old and shabby, the room is very outdated and the bathroom did not feel very clean, but it might have been the feeling left by broken tiles and some dark spots on the wall. The curtains were really dirty. The weird configuration of the room meant that you could not watch TV comfortably and the 'view' out the window was to an adjacent trailer park. Needless to say, the curtains were drawn at once, never to be opened again. Staff was brisk, but good: we've received a few useful recommendations. Its not necessarily a bad place to rest your weary head for one night, just don't expect any extras.

"Good place to rest your head"

ShayShae, Seattle, Washington 01/05/2017

It is clean and well maintained. It is on a main drag, near the Grotto. The breakfast is good. The pool wasn't open, however it seemed like a nice area. The front desk people were very helpful and courteous.

"Wonderful Stay!"

Cheryl G, Tampa, Florida 27/04/2017

Can't go wrong staying here! Nice hotel, clean room, kind staff, good breakfast, and great fitness room! The fitness room has a sauna and there is both cardiovascular equipment and weights. The hotel is close to the airport too.


Thomas M, Auburn 24/04/2017

Room was very comfortable. Location was not the best because we were at the end of the hall next to the outside door and a couple of very loud groups came in during the at 1:00am and another at 3:00am. Otherwise, all was fine. Nice breakfast items and seating area.

"False Reviews Led us Astray"

Sherrie R, Columbia, MD 22/04/2017

We picked this hotel for a family vacation stay because of the great reviews on TripAdvisor, but after this and one other similar experience, I worry that Trip Advisor has been overrun with false reviews. It is in a very busy and not so nice area, with a trailer/RV park right behind it. The entire hallway smelled like body odor and the room smelled of some strange mix of cleaner and cigarette smoke (non-smoking room). Even after leaving the windows open for a couple of hours, it did not dissipate. There were also holes in our screens like they had been poked through for a smoker. The carpets were horribly stained and the furniture very old and dated. We are not the pickiest people I know when it comes to hotels - we typically stay in something like a La Quinta or Best Western and they are fine. But this really felt like staying at a Motel 6 for $145 a night. It was so bad and we felt unsafe enough that we gave up our free night the next night to move to another hotel. They are remodeling, which created construction noise and parking problems, but perhaps the rooms will be nicer after it is done. However, the location is still not good. The one thing that we were happy with was the breakfast - a lot of variety, including hot sandwiches, eggs, bacon, potatoes, etc. As someone who can't eat gluten or dairy, I was still able to have a full meal.

"Good place to stay at PDX"

205r0bertp, Vancouver, Washington 18/04/2017

This is a very convenient hotel for a stay if you are using Portland International Airport. They have a stay-park-fly offering that is reasonable and better than parking at one the airport lots or nearby commercial lots. I use it when I have a very early morning flight as they provide an (almost) on demand shuttle service for the very early departures. Recommend highly.

"Great stay, breakfast needs attention"

123TMD, Sacramento, California 16/04/2017

Everything about the stay was great,, expense, comfort.... but the breakfast was unorganized. There was too little food and too seating, some people even took their food to their rooms. Shouldn't be difficult to fix it. We'll stay there again if the opportunity arises.

"Clean,comfortable,friendly and professional staff."

Bob K, Newberg, Oregon 13/04/2017

The decorating is a little out of date but the facility has been well maintained, is clean, and professionally managed. The hotel was being worked on when I was there but you would never have noticed it but for the yellow safety tapes. Check in and out where smooth, wake up was on time and the limo was prompt and quick to the airport. My grandson had to see where I was staying and they made sure he got a cookie---nicely done.

"Great Place to stay"

778meredithr, spokane, United States 11/04/2017

Everyone at the hotel was very friendly and helpful. They went our of their way to make us feel welcome. Clean rooms and a lot of attention to detail. Great location and easy to find Nice breakfast too. thank you

"Very clean but..."

User 06/04/2017

...this place is in dire need of an update out of the 80's (seems like they are working on that though). Room was clean and beds were comfy. Breakfast was surprisingly good but skip the biscuits and gravy.

"Great staff and nice location... but a little dated."

Kingdog1, Salem, Oregon 06/04/2017

My family and I were traveling to Phoenix and took advantage of the park and fly program. The hotel staff, especially Sara, did an awesome job to ensure we got to the airport timely. The hotel stay was just pretty good... it's in need of some serious updates. Standard room, but the beds were a little hard and the pillows were rediculouly small. Strange. The hotel offers a nice continental breakfast with something for everyone, but it's the typical fare. Very pleasant breakfast staff person who offered to help with waffle maker and any other food item we needed. The hotel appears to be undergoing some remodel, and that is nice to see. It's located only 2 miles from the airport which makes it very convenient. Price was right for this stay, I would probably stay again.

"They have Serta Beds! great breakfast, newly remodeled"

abbeyro1, Newport 30/03/2017

Every one is so nice when you walk in. The beds are great, even my husband who has a back injury can get a good nights rest. They are continuing their remodel through 2020, its nice that every time I stay it gets better and better. Their breakfast includes sausage, eggs, and the traditional spread... one of the better hotel continental breakfasts I have had. They do have an outdoor pool and hot tub, along with snacks for late night fixes. Well worth its value and 10 minutes from Portland Airport!

Kiran A, Front Office Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank you , guest really like the new comfy beds . hope to see you both soon . Thank You , Sarah Front Desk Lead

"Loved it! "

User 27/03/2017

I liked how the hotel is close to almost everything. One of the several things I loved was how comfortable the bed is. Also, the staff is really sweet! Definitely coming back when I go for another visit!

Kiran A, General Manager at Best Western Pony Soldier Inn - Airport, responded to this review
Thank You for your recent stay with us ! ~Best Western Pony Soldier Inn Staff

"Good value option near PDX"

lizlubee, Boston, MA 27/11/2016

I needed a hotel for one night near PDX due to my very early departure. Check in (and out the following morning) was quick and easy and my room was quiet and very comfortable (it overlooked the central pool area). I cannot comment on the breakfast as I left too early to partake.

"They are upgrading this hotel & it's loking good!"

T9419CKwilliamw, Hood River, OR, United States 19/11/2016

The hotel is being renovated. The rooms are being upgraded as well as the whole property. Am looking forward to seeing the new upgrades. We love staying here. It is a convenient location, close to the airport as well as MAX.

"Stinky smoke smell"

banjo7, Medford, Oregon 18/11/2016

If you allow smoking in your hotel, which should not happen- separate the rooms from each other. Last visit put us in a stinky room ( non smoking) next to a smoking one. Could not get smell out and don't know what's worse the perfume spray to get it out or the smoke! I like Best Western but not this one

"Pony Soldier Inn"

User 12/11/2016

Overall stay was great. Evening crew at the front desk was great. Rachel found us a better rate, made sure we were settled and made us feel at home. Breakfast was one of the best I have ever had at a hotel/motel. Room was clean, hot tub was warm and clean. Close to the Airport and shopping. Highly recommend.

"Easy access to airport"

dawngwatson, Lake Charles, Louisiana 08/11/2016

We picked this hotel for close access to the airport. There was a bit of traffic noise early in the evening, which we expected, but it ended by 9 p.m. We were comfortable, and enjoyed the restaurant next door very much. Also, it was close to a gas station.

"Duped by the reviews on TA"

User 01/11/2016

Stayed with the family two nights here and can say that we wouldn't stay here again. Arrived late in the evening. Surrounding area seems a tad sketchy. There were several men outside, and inside the hotel that were heavily intoxicated when we were checking in. Walking to our room through the hallway were unpleasant odors, the room didn't look to bad but it was right off the main road, and the carpet felt dirty. Be prepared to show your room key at breakfast as they have issues with random people coming in and eating the food (the people next to our table were told to leave their food and the hotel when they couldn't provide a key, or room number).

"Clean hotel reasonably priced near PDX"

Eataly01, Bend, Oregon 01/11/2016

Our room was comfy, clean, well-appointed and quiet. Good, prompt shuttle service to PDX. Desk staff was very helpful. Restaurants nearby. Breakfast included. About 2 miles from PDX but only 5-10 minutes to the airport. We Would stay at the Pony Soldier again.

"visit to liz"

User 01/11/2016

The people where very helpful, have shuttle to the Portland airport very good.Breakfast was wonderful great variety of food to choose from. Free cookies anytime, some days. Rooms were clean and the bed was good, very friendly people work there.

"Comfortable hotel, near the airport"

Philip F, Hemet, United States 31/10/2016

Having sampled the other Best Western that looks close to the hotel on the map, this one is definitely my first choice. It is very convenient to the highway (205) but not so close as to be noisy. Elmer's restaurant right next door has great food and this place has a very good breakfast with plenty of options.

"Can't go wrong"

Murray A, Bowen Island, Canada 30/10/2016

The location of the property is excellent. We normally have to leave early to catch a ferry from Port Angeles and it's a quick couple of right turns to the highway. We have used the Pony Soldier for a number of years to visit an uncle who used to live very close to the hotel and even though he has moved, we will continue to stay here as the hotel, the staff and the location is wonderful.

"Would stay again !!!"

jean r, Stillwater, Minnesota 25/10/2016

Very nice people working the front desk , very help full , would have give it 5 stars but does need some up date , very clean rooms . Would stay again if ever in the area , very easy to get to airport


buckey44, Bozeman, Montana 25/10/2016

I could not have been happier with my choice. The friendly,animated voice at the other end of my call from the airport, conveyed the type of service I received from the van driver, front desk clerk and everyone I met on staff. A clean comfortable room and bed was all i needed to complete an enjoyable stay.

"A Reasonable Place to Stay"

User 22/10/2016

I stayed at the Best Western Pony Soldier in for one night, before I was due to fly home. I found it perfectly acceptable, if unexceptional. The lobby was substantially nicer than the rooms, although there was nothing wrong with the rooms ... just a little dated. Two weirdnesses, one good, one bad. The good -- the room actually had a recliner in it. A recliner! I almost never see those in mid-range hotels, and usually not in high end hotels either. The bad -- all the pillows on the bed were not full-size, they were small, square pillows. In pillowcases. I've actually never even seen those small pillows on a hotel bed before. If I needed a hotel near the Portland airport, I wouldn't hesitate to stay there again. But I wouldn't go out of my way to stay there.

"Start a trip the right way"

Lucinda F, new milford, United States 22/10/2016

Best hotel near the airport without hearing the planes. Most accommodating staff from airport pick up to air port drop off and the in between. Stayed four different times, each time we were welcomed warmly and professionally.

"Old but not Decrepted"

Michael L, Inver grove hgts MN, United States 21/10/2016

This was my 1st contact with this hotel and when I call in the desk clerk was extremely busy. She explained her problem to me so I would understand why we were being interrupted so many times. But even with all the interruptions: she listen to my story, resolved my problems and booked the reservation. This is important because earlier that day I had been told by another guest at the Best Western where I was staying not to use this facility as the staff were rude and abrupt. I found the opposite to be true! After I turned in my rental car. I called the hotel talked to the Van Drive, told her where I was and that I would be taking their shuttle to the air port and would need to be picked up there. Her response was; "Don't do that, I will be there in 10 minutes to get you". True to her word 10 minutes later there she was. This is important because although I am not severely disabled I am 72 years old and very much appreciated not having to transfer my luggage more than once. But in this case I didn't handle it at all the rental car agent unloaded it for me and took it to the waiting area for me. Then when the hotel van diver got there she loaded it, at the hotel she unloaded it and even brought it to the front desk for me.l.

"A good place for staying not only upon arrival or departure"

Abraham H, Corvallis, Oregon 17/10/2016

A very nice luxury room facing the pool in the patio. a part of the bed you have a comfortable working desk and an armchair for reading. A balcony with chairs and tis is considered a standard room/ Very kind and helpful personal. An excellent breakfast. the hotel has a nice lobby. Very good internet connection. The hotel runs a shuttle to the airport and back. The location is ideal as it is close to main roads. Parking is available. The hotel rooms are maintained very well. Although it is close to main roads you hardly hear the noise. Opposite the hotel a shall gasoline where you can buy food or refuel your rented car before returning it.

"Pony Soldier Inn"

Cindy K, Denver, Colorado 17/10/2016

I always stay at the Pony Soldier Inn when visiting Portland. The hotel is clean, the staff is friendly and it is so convenient to PDX. My family was all heading to Salem for the weekend but met at Pony Soldier and spent the night before going south. We had a nice dinner in Portland and again, this Best Western is easy access to all major thoroughfares in the Portland area.

"Airport Convenience"

Vicki E, Salt Lake City, United States 11/10/2016

Very convenient and close to PDX. Hotel van for a ride to the airport. Nice restaurant right next door for breakfast, lunch or dinner. Courteous and helpful staff. Large room, and we always love the Best Western microwave and refrigerator in our room.

"One of the nicer BWs I've stayed with"

User 11/10/2016

We started using BW inns because so many were pet friendly although this particular inn isn't. Because they are also individually owned, we found a variation in the quality of our visits. This particular BW is one of the nicer ones although not of new construction it is well maintained with a good first impression. Great staff, food and location with parking and close to PDX which is why we selected it for a stay after an exhausting flight from Europe. Recommended.

"Comfy and convenient"

BloodyHollie, Kingston-upon-Hull, United Kingdom 07/10/2016

Stayed here for a couple of nights after a long flight, as we wanted somewhere that was close to the airport but convenient for the freeways. The room was spacious, clean and comfortable, which is all we wanted. Breakfast was a little busy (it was the weekend), and the hotel a touch on the noisy side (it's on a busy main road), but it didn't affect our sleep. There's a nice pool area to sit around, and it's really handy for the metro into downtown Portland. Gas station next door with a great walk in beer cellar, and a few shops including a discount supermarket a block or so away. The decors a bit old fashioned, but the wifi signal was excellent (and free of course). One big positive - we arrived just after noon after a 10 hour flight from Europe, and they checked us in without question. Check in is normally 3pm. That deserves an extra star in itself. Reasonable rates, and a good choice if you're heading away from Portland rather than downtown (where the hotel prices are $$$$$$). Would I stay here again if I flew into PDX? Certainly.

"Reachable from Downtown Portland in 35 minutes"

Welsh40, Wales 06/10/2016

I wish I could have given this hotel the rating of 'good', in our opinion it isn't 'very good' but 'average' is a bit harsh. We stayed at this hotel for two nights during our holiday in Oregon, one night before picking up our hire car and the second on returning the car to the depot. Sometimes I feel that hotel reviews benefit more from a single visit than two. A return visit offers a comparative between welcomes, registration, bedrooms, breakfasts etc. On our first visit we had spent the day down town and used the red line Max Light getting off at Parkrose/Sumner. On exiting the bus station area turn left when reaching the road, the hotel is a very short walk and on the right hand side, just by the crossroads. Our first registration was processed professionally and quickly then a query about our second booking for later in the week was sorted and we were booked onto the complimentary shuttle bus to the airport for the following morning. Our second registration wasn't as personable but still acceptable. What we found surprising was that two receptionists carried out a personal conversation on both occasions whilst checking us in. This was not the only hotel on our travels where we came across this, it did strike us as discourteous. Our room on both visits was on the second floor overlooking the pool. At the end of two busy days it was relaxing to sit on our balcony (which we hadn't expected) enjoying a beer. Both rooms had a large king size bed, fridge, microwave, tv, free wi-fi, coffee maker etc. The bathroom was functional, shower over the bath, some complimentary products and thick towels. Both rooms were larger than we had anticipated and much more comfortable, but again only one easy chair. A desk chair is not as comfortable to sit in for an evening. In the morning we enjoyed the complimentary breakfast which had several hot options. Our shuttle to the airport was punctual. On hearing that we were actually going to the Budget Car Rental depot (we had intended to take the car hire shuttle from the airport) the driver took us to the Budget depot. This was a great help, saved my wife from helping to carry our luggage and gave us a head start on our journey. On returning our hire car and after a phone call to the hotel we were collected from the car rental company by the courtesy hotel shuttle bus. But, and there is nearly always a but after a second visit. We try, as much as possible, to sleep with a window slightly open, but in this case our room was flooded by the smell of onions being cooked first thing in the morning. We felt that the amount of bedding wasn't sufficient on either stay, there was no blanket available in the room. At 7:55 a.m on our second visit we had housekeeping knocking the door wanting to clean the room. We were not awake, or rather we were after their insistent knocking. As with so many reservations for hotels close to an airport loyalty can sometimes go out of the window when price, additional extras and accessibility are considered. Would we stay at this hotel again, yes, it offered everything we wanted but we would also check out the opposition.

"All good."

Kelley M, Westford, Massachusetts 05/10/2016

Staff was always very helpful, gave us lots of information on using mass transit and possible areas of interest in Portland. Room appeared clean and was comfortable. Convenient to PDX and had no problems with the shuttle either to or from the airport. Complimentary breakfast was okay, not exactly gourmet but really, one can't expect that! Overall, not bad, our stay was comfortable and I would stay here again.

"Perfect spot for night before flight"

mjbbowls, Annandale, VA 05/10/2016

It's within 3 miles of the airport or just one exit away. Easy on, easy off. I had a rental car but they offer a shuttle to the airport. There's a gas station across the street to fill up before returning the car. There's an Elmer's Restaurant right in the parking lot to pick up dinner or eat there. The room was big and very clean. The front desk staff was friendly and seemed like they were interested in me, which was nice. They offered a wake up call and I used it as a back up to my phone alarm. It was right off the highway. Very much recommend.

"Great breakfast, clean and comfortable room"

ThomasTCat, St. Louis, MO 04/10/2016

We arrived early for check in and the room wasn't ready, so they held our luggage and since we were hungry, they suggested we go next door to Elmer's for lunch and they would try to have a room ready when we returned, and it was. Our room had a comfortable king size bed that overlooked the pool and courtyard area, so it was very nice and not noisy at all. A hot breakfast was included daily and Marisol, who was in charge of preparing all the food, did an excellent job of providing a variety of options. We had omelets with several different fillings, waffles with every topping imaginable from chocolate chips to fruit toppings and everything in between. Plenty of choices from an assortment of breads to pastries, fruit, coffee, juice and hot chocolate,as well. There was suppose to be coffee available around the clock in the lobby and we were told they usually have cookies in the evening, but they never did have cookies and although we heard guests asking for them, they were told that the staff was too busy to make them, even though at times there were three people behind the counter. They did, however, replenish the coffee when I asked about it. The front desk did go out of their way to chart out a route to Astoria for us since mapquest didn't do a very good job of it. Also, with only one computer for the guests to use, there were many times that we had to sit around and wait to be able to use it. Free parking and the added plus of being only minutes away from the airport or a very short walk to the MAX (public transportation system) made this an ideal location to stay while in Portland.

"Clean, comfortable, convenient"

C D, Nashua, New Hampshire 04/10/2016

Originally booked to be convenient for early flight departure - have since discovered that it consistently has excellent amenities & staff. Very comfortable room/bed - quiet and clean. Now it is my first option when looking for a 'hotel near PDX'.

"Park 'n Fly wonderful"

calba13, goldnedale, WA 01/10/2016

Called the hotel directly to obtain Park n Fly. Rate was great. Car was happy and safe. Would definitely use them again. Love their shuttle. They have a lending library that accepts books from guests. What a great idea! I donated six Took one. Great selection. Only problem is the number of characters in the review. Two hundred minimum is a bit much.

"Great Hotel"

Tim D, Garrison 30/09/2016

Spent our last 2 nights of a 3 week Oregon/Northern California 45th anniversary trip here . Desk staff checking in , on duty evening & daytime & checkout were awesome (Sarah , Dee , Rachel and Amit) . Cleaning staff (Letty) was also excellent .All were intent on making guests stay enjoyable . Hotel was clean and up to date . Room was clean and well appointed . Outdoor pool and hot tub the end of September was a pleasant surprise ! Good breakfast and a 10 minute free shuttle to the airport . Would highly recommend this hotel and return ourselves .

"Very good except...."

HulasMom85, California 29/09/2016

We stayed here for two nights at the beginning of our stay in Oregon, went on to Newport, and then returned for one night before flying home. The first stay was great. The room was very conveniently located in the hotel. Fairly quiet, although there is some outside traffic noise, but not too bad. When we returned for one night before flying home it was a different story. The room was extremely noisy due to the location of the room being right next to the freeway. We asked for a different room, but I was told they were sold out. I would stay in this hotel again, however, I would request a different location and would hope it could be confirmed before arrival. One more thing I would caution about....we were charged a higher rate than was confirmed on my confirmation. So, make sure you check the rate when you check in. They did change it, but again, when I got the final bill, it was incorrect. Other than that, the hotel had a nice lobby and the rooms were spacious. The breakfast very mediocre at best. But, I would stay at this hotel again.

"Very surprised at how much I liked this!"

luvcruzin2, Kailua, Hawaii 28/09/2016

The BW Pony Soldier Inn is very large and the rooms are also. It is about a 7-8 minute drive to the airport, which surprised me. I'm in and out of the PDX often and usually stay closer to the airport but this was a super fast location! The rooms are very large. Ask for a room over-looking the pool or at least away from the freeway/street noise. I believe most rooms have a microwave and refrig. There is also a large bathroom. Very impressed.

"Don't book this one"

Slats66, Berwick, Victoria, Australia 28/09/2016

We had booked Pony Soldier Inn near the airport 5 months in advance and pre-paid for a room through AMOMA for our arrival at Portland from Australia. The hotel was notified that we would be arriving late. We were told a shuttle would be available by phoning on arrival. However, when contacting the hotel they told us they did not have a room for us and to try their other Pony Soldier Inn which would have been in a town outside public transport. In the end, we had to find and pay for another accommodation at midnight. They did NOT have a booking for us either. We have struggled to get our money refunded as we booked through AMOMA and their call centre in Romania is difficult to deal with due to time differentials. It has taken us more than 2 months to resolve this issue which all started because the hotel did not have our reservation!

"The Best"

Stephen G, Fort Collins 28/09/2016

My wife and I travel extensively in the U.S. and abroad. We have never met a more vibrant, helpful, friendly, energetic and competent staff, especially at the Front Desk, which matters the most. Our total experience was a 10.

"Great Location and Friendly Staff!"

User 27/09/2016

After spending time at another hotel close to the Convention Centre, we choose this hotel to be able to take day trips to Columbia Gorge and Mt. Hood. It was the right choice for convenience and proximity to the airport and car rental. It was also quiet and the staff were helpful and friendly. We would definitely recommend for anyone in a similar situation.

"Best Western- Pony Soldier"

John S, Richland, Washington 27/09/2016

Not a bad place to stay, minutes from the airport and downtown Portland. The hotel is clean and recently updated. The staff is friendly and helpful. Compared to the prices of hotels in the downtown area, stay at this Best Western is extremely reasonable.

"Great Hotel"

Debbie K, Coos Bay, United States 26/09/2016

This hotel was fantastic! I always enjoy Best Western's anyway, but the breakfast, room, service, everything was easy, convenient, and staff very friendly and eager to please. The room rate was great also. As opportunities present, I will return to this hotel without question.


Dennis Y, Ewa Beach, Hawaii, Usa 26/09/2016

The room and décor was contemporary and clean. Cleanliness is a big issue for my wife. So I was happy to get her approval when we arrived. The staff was ok, when I asked if we could move from the freeway side of the hotel, they said the hotel was completely booked and we could try in the morning. But, that night I realized that allow we were right next to the freeway, traffic sound was not an issue. And the beds were amazingly comfortable. It is five minutes from the airport, so we were able to get a little more sleep before our early morning flight.

"Good Hotel, Terrible Location"

User 25/09/2016

This hotel offers a nice, full breakfast of waffles, hash brown potatoes, biscuits with gravy upon request, sausage, breakfast tacos, scrambled eggs, muffins, breads, fruits, cereal, juices and coffee, and the hostess does a great job making sure guests get what they need. The rooms are clean, spacious and bathrooms are updated. The courtyard with swimming pool is very nice looking. We stayed two nights, traveled around Oregon and returned to the hotel for the last night of our vacation to be near the airport. The first two nights we were on the freeway side. The last night we were on the opposite side near the railroad track. It was noisy. That's not the reason for the title of this review, though. It's a terrible location because of the traffic. Trying to get into the hotel parking lot in the afternoon required some creativity. Accessing Sandy Blvd from the hotel was equally bad during rush hour. There was a hint of cooking spices in the hallway. The rooms had no odor, always a plus. Oregon has no state sales tax, but they make it up with hotel taxes so be prepared for sticker shock when you get the final total for your room, and if you use a Visa card, be aware that you will be charged a fee for using it at this hotel.

"Great hotel not far from the airport or MAX station, book ahead!"

bethanyandgreg, Kansas City, Kansas 25/09/2016

We enjoyed our stay immensely at this hotel. The only hiccup was getting there when our flight was delayed... we called the front desk and the shuttle was no longer in service so we had to get a cab and have the hotel pay the cab driver. Once we got there, the room was perfect. The bed was comfortable (SO important!!) and the place was clean and had free wifi! We were in an executive room (116) off the pool area and was a little concerned about noise but we never heard a single door slam or kid screaming from the pool. It was quiet as a mouse. The breakfasts were great (for hotel breakfasts) with an employee constantly working the breakfast bar making sure things were stocked and clean. Every morning we walked to the MAX station about 1/4 mile from the hotel and were downtown in 25 min. Book ahead though, the night we got there they had no vacancies!

"The Cookies are Gone and so am I"

Ed258536, Kennewick, Washington 25/09/2016

If you want cookies in the evening don't go to the Best Western Pony Soldier Inn at the Airport. Booo for the Pony Soldier. You must choose the days they want to make cookies. So much for the customer service. One worker said they don't make them on the weekends. Checkin when well. Staff was friendly. I noticed a maintenance man that was extra friendly. Staff were fast and friendly. The Room was average for the price. The Motel appeared to be on the older side but for the most part has been updated. This motel is 100% smoke free which is great. I found some mold under the soap tray in the shower. Oh Yuck! The pink tile in the shower dates the shower to a long time ago. Breakfast was average. They did have potatoes though.

"Favorite place to stay"

Richard K, Yakima, Washington 23/09/2016

Over the years my wife and I have stayed at almost every chain hotel near the airport and this one has become our go to place to stay. I have stayed at several of the "high priced" places by the airport and have been very disappointed by the service and how poorly maintained they have been. This Best Western is consistently clean and in very good repair. It is located close enough to the airport to be there in 5 minutes, but far enough away that there is no airport noise. The rooms are good sized and up to date and the beds are comfortable. The staff is very friendly, professional and helpful. There is a nice sized pool and a hot tub on the property. The provided breakfast is pretty much the standard free hotel breakfast, but they do a good job at making sure the food is fresh and the hot food is prepared properly. I never have a problem finding something I enjoy to eat. It is conveniently located right off of the freeway so access is great. For the money charged this is a very good value and a great place to stay.

"a hidden gem"

CalvinBearVancouver, Vancouver 23/09/2016

Spent four nights at this hotel recently. Staff were extremely friendly and helpful. The hotel is clean, breakfast is excellent, and the price with CAA discount is fantastic. Location is very convenient. Despite of proximity to the airport, did not hear any airplane landing and takeoff noise at night, Excellent free wifi. The only negative is some nights, train 'horns' can be heard two t0 three times in the middle of the night.

"Pleasant Stay"

Like2wander, Belleville, Michigan 23/09/2016

This is called an airport location, but it really isn't. You'll drive for about 10 minutes to get there. Other hotels/motels are a bit closer to PDX. Stil, this was a really pleasant place to stay. Desk help was friendly and the room was clean and well appointed. The big deal, of course, is that the bed was comfortable. Breakfast was typical Best Western, but there are places around there to eat if you don't want the same food you get at most properties. It's right off of I-205 which is great for getting to the airport as well as other parts of Oregon.

"Perfect place to rest your head"

marymaker, Phoenix, Arizona 21/09/2016

Hotel is very convenient to airport. Bed and bedding are good quality. There is a good selection at breakfast and when something ruins out it is immediately replaced. Very pleasant staff. If you need a place close to airport recommend staying here. Quiet and clean.

"Good PDX stay"

Charles D, Framingham, United States 19/09/2016

We had a nice large room looking out on outdoor pool. Nice weather helped with use of pool. Location is convenient to PDX with good shuttle service. Staff is very helpful with breakfast staff specially attentive and doing preparation on sight for good quality free breakfast. Over all a bargain for a stay of a week.

"The real review"

Enjoylifenow1357, Sandy, Utah 17/09/2016

located just off the freeway makes easy access to Portland or to Vancouver. The staff was very helpful and professionally run. The room was very clean and quiet. We didn't go into the pool but the pool area is a nice place to just sit and hang out, play cards etc. I would diffenitly stay again.

"Lovely hotel and location was very good."

jortwein, Cincinnati, OH 17/09/2016

Wonderful hotel, great location, rooms very large and nice and clean. Pool area and hot tub very large and comfortable seating and well maintained. Price was very good. Service was great and staff very friendly and helpful. Elmer's Restaurant right next door.

"One night stay"

Raymond M, Citrus Heights, United States 17/09/2016

The only two things bad to say. As soon as you enter the room I had, jyou are confronted with the frig and coffe pot cabinet. On the wall directly across is what appeared to be a satisfactory plug. Had they placed the cabinet on that wall, you would have an unobstructed entry. The second thing, is that, although the room was well kept, clean, it appeared to be a little bit dated. Even though my room was up front, facing the parking lot and a busy street, what little road noise I heard did not keep me from sleeping.

"yes, stay here"

Kristianne R, Richland, United States 16/09/2016

The Best Western Pony Soldier Inn is a good value. It is a clean well run hotel, with nice decor, very friendly staff, a nice full breakfast, easy access parking, and a nice courtyard with a pool. Even though it is near the airport and large streets the hotel is quiet and relaxing.

"Nice place close to Portland, Oregon airport"

Cindy E, Lancaster County, Pennsylvania 15/09/2016

We stayed here on our last night in Oregon. Wanted a decent hotel close to airport, this was certainly close and nice clean hotel. Continental breakfast was good, staff friendly and helpful. I will stay here my next trip to Portland.

"Great place"

harleytxone, Amarillo, Texas 12/09/2016

Came to Portland for a couple of days to visit family. Booked our rooms based on the positive reviews. This Best Western may be the best one I have ever stayed at. Free shuttle from the airport. Just give them a call when you get your bags. The lady that was our driver was a hoot. The motel was clean and quite. Very nice rooms Comfortable beds. All of the staff were very friendly. What else could you ask for in a motel? And the price was reasonable!

"Pleasantly surprised!"

flynn126, Martinsburg 12/09/2016

I needed a room near the airport upon arrival in Portland. I was worried about the quality and location; the room was clean, and comfortable. I was also happy to discover the rooms were quiet on both sides of the facility. One of my rooms was back and away from the main street, the second time I stayed the room was facing the main street. I was concerned that the room facing the busy street might be noisy, but I didn't hear a thing. The staff was always helpful and friendly. I was surprised by the breakfast selections. I was so pleased that I stayed there the night of my return trip. I definitely recommend the Pony Soldier.

"Shabby-hold the chic"

75Creativeone, Prescott Valley, Arizona 12/09/2016

Hotel in need of remodel. Everything shows wear and tear. We got locked out of our room and no one could open it until morning: had to sleep in another room with none of our stuff. Not in a good area of town. Too bad because the hotel has potential to be better than it is.

"Great staff, reasonable price!"

davidsS772UL, Honolulu, Hawaii 12/09/2016

Stayed here after coming up from California- so it was very nice to stay in a nice clean room as I had been driving a lot... staff is very friendly and kind. I have stayed here a couple of times in the past and never disappointed.. always feel refreshed and rejuvenated in the morning... Mahalo!!

"Customer service plus"

catriona777, Melbourne 11/09/2016

We came in after a long haul flight from Australia. Pickup from the terminal was a bit confusing in so much as we weren't sure if we had to call or find a centralised hotel phone bank at the airport. I think it was worse because it was a Sunday of a long weekend and lots of things at the airport were closed, Once worked out, shuttle came quickly and very friendly service. Checkin was easy and friendly. Room was clean and comfortable and serviced daily really well - no complaints. Breakfast was basic but adequate and there's always a few options near by anyway if you wanted something a bit more. We had a hire car we needed to pick up and front reception was kind enough to drive us to the depot. They were also really accomodating with a package we had delivered there. The extra mile that the front desk team went was really the highlight of the stay.

"High Five for the Pony"

Lucinda F, new milford, United States 08/09/2016

Excellent HOT breakfast. Nice to fly in and be up from the hotel. Only wish I had time for a swim in the pool. Next time. Convenient to the airport. A good way to kick off a retirement trip for 7 weeks on the West Coast with a stop in HI too.

"Nice stay for a reasonable price"

Melissa N, Olympia, Washington 07/09/2016

Stayed here after driving down for a Portland weekend because near the airport was so much cheaper than downtown. Was worried it would be loud or worn since that's our experience with most airport hotels. Pleasantly surprised by the clean, comfort and quiet.

"A great place to jet out of here."

xtc663, Tallahassee 07/09/2016

This is an older but well maintained property. If you are driving, it's a little difficult to approach from the south,( bear to the LEFT lane @ Sandy). If you're using the Light Rail, it's the 3rd stop from PDX.( With a short 3blk WALK from the station to the hotel).Coming from the south the final turn is a left in front of on coming traffic , but is eased by a turn lane. First impression is a 2 story lobby walled by glass with several 70's over stuffed sofas and chairs edging a well landscaped pool/spa. Check is delt with a friendly and eager staff to give directions . The room ( single king) has an outstanding bed , a comfortable chair for watching TV ,and with great channel choices. The breakfast provided is as good as any in this price class. HOWEVER, if it's not good enough you have an "Elmer's" litterally next door. ( Think an upper scale Denny's with beer/wine). The only 2 (minor) issues,1) being this close to the airport gas prices are higher, and 2), the TV's are digitally channeled so you can't directly tune them and scrolling takes seemingly too long. But I'll stay HERE again.

"Great location, Good motel."

User 07/09/2016

We only stayed for one night, since we were flying out early the next day, however the staff was friendly, and the hotel was clean and well cared for. The beds were a bit firm for my taste but very comfortable. I slept like a baby.


Elaine M, Victoria, Canada 05/09/2016

Not the most convenient location. The room was a little tired, but clean. The breakfast was terrible - we went elsewhere for breakfast. Service was excellent. It would be nice if the fitness room was open 24 hours and the pool open later.

"Just ok for me"

User 02/09/2016

Staying here for 2 nights but for some reason my allergies flare up once I'm in the room. The room phone didn't work when we first came to our room but hotel staff was responsive and fixed the problem. I'm not sure what's in the room that causes my allergies to be affected. The hotel is filled so there is no way to move to another room. I have one more night to go so I'll see how that goes.

"Great place to stay"

David H, Cottonwood, United States 01/09/2016

We really enjoyed our short visit here. We stayed overnight before our flight back home. It is close to the airport, and has a free shuttle service. The warm breakfast was a nice start to the day and check in/check out was easy. With our AARP discount I felt it was a pretty good deal compared to other hotels. I would definitely stay here again.

"Rooms facing pool were very nice"

User 31/08/2016

Large beds with wrap around shelf which was very nice for setting phones and other things you want handy. Very quiet despite closeness to I-205. The room (210) had a rocking recliner and hotel has a free shuttle, 9 minute drive from the airport. We needed some pool time and the cold outdoor pool and 1 hot tub were nice, only they don't let you have any food out there so there's not much use for the lounge chairs. Hard to imagine people hanging out at the hotel during the day. Food options and a liquor store are just down the street. Wifi works well. The breakfast came out about 20 minutes later than we were told and was unspectacular but they had early airport shuttles and a 4:30am breakfast so we had all our needs met for a short stay on a layover at PDX. I would recommend it to anyone who doesn't need lots of wheelchair accessibility (small elevators) or a restaurant on site for their meals. Not sure how we got the "Pony Soldier Executive" type of room since we booked the lowest non refundable fare online but you should get the same room if you request one overlooking the pool. Very friendly staff, unique architecture and lots of charm.

"great place to stay"

phyllis4281, Chickasha, Oklahoma 31/08/2016

We stayed here so we would be close to the airport the next morning to return the rental car. It was a very nice clean place and the desk help was fantastic. The warm cookies were very good when we came in late afternoon. The only problem we had was the air conditioner was not working properly but since we were all ready for bed we didn't want to let the desk know. The next morning the desk told us we should have anyway. I would highly recommend this place

"Convenient Airport Hotel for Reunion Group"

USNTraveler, Texas 31/08/2016

My extended family of 40 stayed here for a reunion. The hotel gave us a great group discount on room rates and situated our rooms close together. The front desk staff was very friendly and accommodating answering questions. The hotel provided shuttles to and from the airport and was within easy walking distance to public light rail transportation to downtown and Washington Park. It is also located near the intersection of two main interstate highways if you are driving. Our room was large, clean, comfortable beds and linens, and included a small fridge & microwave. The breakfast area was large, had a wide variety of nice menu items, and offered special order biscuits & gravy. Elmer's Restaurant is just across the parking lot so you don't have to go far for a great restaurant option. I appreciated that they have a secure self-laundry - you pick up a key from the front desk and you are the only one using the washer & dryer. Then return the key for the next person to use.

"Good, if short, stay"

Mimi S, Dawsonville, Georgia 31/08/2016

Checked in, returned our rent car, got a shuttle back to the hotel and relaxed until the 4 AM shuttle took us to the airport. Everyone was great, too early for breakfast so can't comment. The front desk did have plates and napkins for our pizza delivery, though...and cookies! Very nice stay, no complaints at all.

"For the price I expected more"

1DisneyFan1955, Middleton, Idaho 30/08/2016

While on a business trip to the area, I opted to stay here because the $140 price was a lot better than some of the retail chains downtown asking $200 plus. I did not find the front desk attendant very helpful and felt like just another person to bother his day. That aside, the first room they attempted to check us into upon arrival was left open (perhaps by the maid, however, who had access to the room -- who knows? Without any type of an apology for the inconvenience we were moved to a different room. The room itself was fairly clean and the bed was comfortable enough for a one night stay. The hotel has done just enough to keep repairs current, however, a new mattress and a flat screen TV does not constitute remodeled to me. There were several quirky things about the room, such as the microwave, refrigerator and coffee pot all sharing a double outlet, so the coffeepot had to be taken into the bathroom in order to brew, however, there was a four outlet adapter screwed down to the desk. The TV was crammed into the corner, so good luck watching that from the bed. All in all, it was clean enough, safe enough and comfortable enough, but don't expect too much. One positive is that Elmer's restaurant is next door, gas is across the street and the highway is very close by.

"great place to stay "

solaris_pete, richmond, bc 30/08/2016

we stayed here for one night on our way to Oregon coast. we were not expecting much as the hotel price was very reasonable and reviews were ok. We were in for surprise! The staff was pleasant, the rooms were clean, the beds were comfortable. The breakfast was very good. Lots of selection: hot, cold, fruits, drinks. and they open 6-10. Lots of tables to sit. The hotel lobby was clean and inviting. There was just nothing much to complain about. didn't try the outdoor pool so can't comment. If i had to complain, the room carpet could use a refresh, and the neighborhood doesn't have much for walking around. The hotel itself is great. I would stay here again if I come back to Portland.

"Good Place to Stay"

User 29/08/2016

They had the best front desk person named Sarah. She offered to print off my airline tickets. I was thrilled she offered and even checked on one bag in advance. Only thing we would like to see added it a coffee maker in the room.

"Convenient choice when not in the center"

User 28/08/2016

The facilities are very good and the hotel is conveniently located for MAX if you want to avoid taking the car to get into the center. The location itself is not very scenic and, being near busy roads, it's a bit noisy; it's ok if you get a room facing the pool. Good breakfast.


Lijalit, Calgary 28/08/2016

Loved it! It is small 2 storey hotel, very nice inside! The lobby is beautiful! The front desk staff is amazing, treat you like a family, help with everything, take their time to explain to you everything or suggest on activities in the area. The rooms are ok, not too small, but too big either, comfortable queen sized beds! There is elevator too. The pool and hot tub are outside, surrounded by the hotel, very private, there are lounges and tables to just sit and enjoy. I felt like I'm at the resort! Pretty decent excessive room, there is even sauna for those who likes it. The breakfast is standard hot, not the greatest selection, but there is an awesome Elmer's restaurant with great food and even better prices right next door. There is a big shopping mall within walking distance.

"For Us, This Was A Good Choice"

blayf, Huntsville, Alabama 27/08/2016

Our party of two adults flew into Portland intending to stay only one night, then catch another plane back home the next day. We had no intention to rent a car but we also had a little extra time in the evening of our arrival to take in a little of Portland. The Pony Soldier Inn's shuttle service took care of our transportation between the airport and the Inn. The Inn also happens to be a two block walk to a train station that goes right into the heart of downtown. We had an interesting evening exploring a bit of downtown and returned to the Inn for a pleasant night's stay. We had one of their larger rooms and it was plenty spacious. The breakfast was pretty good with both hot and cold items. It was somewhat inconveniently located in the middle of a main hallway, but no big deal. I'd probably stay here again.

"Good Airport Hotel -Best Western Pony Solder Inn"

mini, Fremont, California 27/08/2016

We were picking someone up at the airport late at night, so we opted to stay again at Pony Soldier Inn. This is a very nice place. The king size bed rooms with sitting area,desk and TV area is nice. They have a microwave and refrigerator in room. We had a 1st floor room with patio that was close to the swimming pool area. We had a comfortable night;s stay. We liked the included breakfast. I also did laundry since its easy to do here. They give you a key to the laundry room when you are using their washer/dryer. Price is $2.00 for wash; $2.00 for dry. The rates at the Pony Soldier are very reasonable and its a very quick drive to the airport. They also have an airport shuttle. Service is very good. We also enjoyed their complementary cookies which were available when we checked in.

"It was fine."

Snickerdoddle, Ohio 25/08/2016

Friendly front desk. Rooms small. Bedding was fine. Shuttle service to airport was very good. Good location. Go to Elmers next door to eat. Foyer area was very nice. We left too early for breakfast however they had fruit and rolls available.

"Love this quiet hotel, has unusually good coffee too"

Philip F, Hemet, United States 25/08/2016

This hotel is situated just far enough from the 205 to make the traffic noise negligible. The beds are very comfortable and I can get checked in early enough to get an afternoon rest, which is a big deal for me since I typically get to be pretty late. I really like the lobby and the breakfast here, and the coffee is not the typical Best Western brand which is often pretty awful. I think it is Seattle's Best but whatever the brand, it has been consistently good. It's a small thing, but something I really appreciate. The only issue I had was the jets on the spa were blowing bubbles instead of jets of water and I had been hoping to massage my sore back...maybe next time.

"So So Place to stay"

Dorchester1947, Portland, Oregon 25/08/2016

Decent hotel, nothing at all special, no unpleasant surprises, breakfast of course was ho-hum with styrofoam food. I would stay here again, convenient to airport. A very vanilla hotel, staff smoking out in front of building was a little down-scale.

"Second time, much better"

CarlieBrouwer, Heerhugowaard, The Netherlands 25/08/2016

Staying at this hotel 2 yrs ago, I wasn't sure if I should book this hotel again. I made contact with the hotel and got a good deal. So glad I did, because our stay was much better than our first stay. Thank you, so glad we came back. Our room on the second floor looked great and the beds were very comfortable. What I love most about this hotel is de outside pool. Only advice I can give the hotel: The man at de frontdesk, please let him get some smile on his face. Seen him 3 days and 3 days with a face like thunder.

"Good Choice for a One Night Stay"

Ehlegirl, Eugene, Oregon 23/08/2016

Arrived at the airport near midnight from a cross country flight and called the hotel for the shuttle advertised as having 24 hr. availability. Not so this night. I was told to grab a cab and would be reimbursed for the ride. At check in, handed a $20 bill for the fare and tip. My "Executive Suite" room was large with a handsome king sized bed and a view of the pool with balcony. The bed was very comfy, room seemed spotless. Very nice breakfast in the morning. For the price I would recommend this hotel for travelers.

"Be Treated Like Family"

Susan S, Irvine, United States 23/08/2016

My son, who is disabled, and I were treated like family. Hotel Staff members were ever so supportive, often beyond the normal call of duty, providing assistance with smiles and humor to relieve stressful situations by repairing my sons walker and helping me locate and retrieve lost luggage from the Portland Airport. What a great place to stay for family reunions! My son and I look forward to our next stay at Pony Soldier Inn.

"Beautiful Room With a View"

Steve B, Olympia, United States 23/08/2016

We have stayed at the Portland Pony Soldier Inn 3 or 4 times in the last year or so. It is by far the best deal and nicest hotel around for a reasonable price. The breakfast is the best in the BW chain, and the lobby is comfortable to sit and visit over a coffee.Our most recent stay was in a 2nd floor kitchen suite overlooking the pool and courtyard. The staff were great, and did everything possible to make our stay enjoyable.


Diane M, Lyndhurst 23/08/2016

Clean rooms, loved the courtyard view. Had to get up at 3:30am to go to catch a flight at the Portland Airport so did not have time to swim, the pool looked inviting though! Would stay there again! Location was perfect and easy to get to the Airport.

"Nice and clean!"

User 22/08/2016

Stayed here with my husband, ourtwo teenage boys, and two dogs. Really nice hotel, clean, reasonably priced, and the staff are very nice. Our pups appreciated the grassy pet area. Highly recommend this hotel.

"Quick trip to Portland, hotel was in good area. Close to FWY but no FWY noise"

Bren B, Santa Rosa, California 22/08/2016

We were in "Executive Suite" 110. I don't know what I was expecting for such a fancy titled suite in a Best Western, but it was OK. Bed was comfortable, linens were clean. Bed had a nice 'shelf' behind the pillows to charge my cell phone. Bathroom was clean and had all the amenities. Shower head was very tall and awesome! Water was soft so go easy on the hair conditioner. The Executive Suite had a view of the pool. Breakfast was good. Biscuits and Gravy on request, omelets, waffles, and other standard Best Western offerings. Dining room was adequate size. A little frustrated that clean towels were not left by housekeeping and they also didn't replace the coffee or accouterments. Watch out for those. All in all, I'd stay again.

"Great Design"

AsiaFanCalifornia, California 21/08/2016

This is not a new motel, but was well-planned when it was built and no one has messed up the architect's original space. All of the interior corridors are wide, light and bright -- on the off chance that it's cold and rainy in Portland. The rooms are large and nicely furnished -- they feel more upscale than the price indicates. The breakfast room and lobby have plenty of windows with a view of the pool and courtyard. Many of the rooms have courtyard and pool views, too. Rooms have: desks, comfy chairs, irons and boards, microwaves and fridges. There's a decent restaurant right next door. Reasonable rates for being near the airport with easy access to Vancouver and Portland. I'm happy when I find a vacancy here.

"Excellent Room and Quality Professional Staff"

Stephen L, Anchorage, United States 21/08/2016

This Hotel is excellent, the rooms are clean and the décor is welcoming and inviting. I have stayed here numerous times and every time the staff is professional, friendly always going above and beyond to make sure that my stay with them is a extremely pleasant and relaxing experience. They are close to the airport and provide the level of quality and convenience that one hopes to find when staying at a hotel.

"Another good Best Western"

Aaron S, Exmouth, United Kingdom 18/08/2016

Have stayed at numerous best westerns in the USA now and never once have we had a complaint to make, and unsurprisingly this followed suit! The hotel is very closely located to Portland airport and is extremely easy to find once you come off the freeway (next to the slip road on!). The rooms were generously sized and extremely clean as always, and the breakfast was well stocked and varied daily over our 3 night stay. The selection of hot and cold items was plentiful. The staff were welcoming upon arrival and were quick to offer and tips and tricks when visiting Portland! A big positive was the guest laundry, you had to request the key for the room so you were the only one to access the laundry whilst your washing was in, making it extra secure!

"Close to the Airport"

snowyknoll, Moretown, Vermont 17/08/2016

After a delayed flight into Portland, I appreciated being able to take a cab to the Inn and have my fare reimbursed at the front desk. What a service! Welcoming staff, comfortable room, hearty breakfast. When flying in or out of Portland again, I would stay here in a heartbeat.

"Very good breakfast and very comfortable room"

User 17/08/2016

As soon as you enter the lobby, the first thing you see is how nice and luxurious the reception area is. It has very, very high ceiling, very spacious and the furniture looked really comfortable. There is coffee, tea and cold water available for the guest, at anytime. The room we had was big, and the bed was very comfortable. Very clean as well and the towels were thick and soft. The hotel served hot breakfast, sausage, two kinds of egg omelet, fruits, yogurt plus all the other regular breakfast items. The breakfast room is really a dining room for it is huge and lots of seating for the guests.

"Nice, affordable, quiet, and convenient."

CoupleOfNuts2, Fruit Heights, Utah 16/08/2016

We stayed here two nights on a recent trip to Portland. We were in the area to run two races, Spartan Sprint on Saturday AM, and then the Bridge of the Gods Run on Sunday. This hotel was conveniently located close to the airport with easy access to two major freeways (205 and 84), and served as the perfect home base for our travels. Our flights arrived really early and left really late, so I wrote to the manager ahead of time to see what could be done to accommodate us. When we arrived about 10:00 AM, we couldn't check in, but the front desk held our luggage while we spent the day driving to and exploring Cannon Beach and the coast. The front desk was very nice, promised our room would be ready when we returned, and they didn't disappoint. We got back about 5:00 PM, and check in was a breeze. We had a room with a jetted tub, which was in the bathroom this time (our last stop at a Best Western with the suite room had the tub out in the room), but that was okay - we enjoyed it just the same. The room was very clean, and the bed was great. This is an older building, but it's clean and very well maintained. The rooms surround a nice pool and hot tub that we enjoyed as well. Also has one of the nicer gyms. It's located in a more industrial section of town, so there weren't a lot of restaurants/sites to be seen nearby, but the convenience to the nearby highways (and about a half-mile from the Thrifty car rental) more than made up for that. We ate in some great restaurants in and around Portland, but nothing nearby this hotel. We were up early both mornings to get to our races, but had time to grab a light breakfast on the way out. The free breakfast is typical Best Western fare, all good, and enough variety to please everyone. Was kind of nice that they had oatmeal pre-cooked (rather than the instant stuff). There is a restaurant right next door where you could grab full meals, but we didn't try it out, as most of our meals were while we were out and about. On our last morning, out flight left late, and we'd hoped for a late check out so we could get back to the hotel after our race and clean up before heading to the airport. However, this hotel was completely sold out (they even had to put 'sold out' signs on the front door both nights we were there), so late check outs couldn't be done. When I'd written to the manager earlier, they assured me that I could check out in the early AM, leave our luggage with the front desk, and then use the showers in the gym to change when we got back later. However, when we asked about this at the front desk the night before, they said we'd need to check with the morning crew and work that out with them. We planned to do that, but at 5:45 AM, there was no one at the front desk. We grabbed a bite of breakfast and checked back about 6:15, and still no one at the front desk. So we ended up leaving our keys in the room, taking our luggage, and finding a place to change out of our race clothes on our own. Slight disappointment there, but it all worked out fine in the end, and when I responded to the hotel's survey afterwards, they apologized profusely for this oversight, so it all worked out. This is the ONLY reason I knocked the rating down to 4 stars, as they were otherwise great to respond and our visit was very nice. We'd stay here again if we are in the area!

"Staff really helpful"

Gerard M, Saugerties, United States 15/08/2016

Despite some screw ups with travel booking sites, the staff at Pony Soldier went the distance to straighten things out. We were able to get a room at the same rate despite our reservation somehow being cancelled and didn't have any issue with somehow being double booked on the last night. Friendly staff, very helpful and a good sense of humor to boot!

"People and dogs approve"

idaussie, Lewiston, Idaho 15/08/2016

This Best Western has an ideal set-up for travelers with small pets and has excellent access to interstate highways and the airport. The amenities are extensive and easily reached. The central pool provides privacy within the complex.

"Always a pleasure in Portland"

Dd L, Albuquerque 13/08/2016

This BW is super especially if you are traveling without a car. I was returning from the beach and my ride was able to drop me off at the airport. This BW has a free shuttle to and from the airport a real plus. The staff was very friendly and knowledgeable of the surrounding area.

"Weekend in Oregon"

Randan E, Santa Clarita, United States 12/08/2016

BW Pony Soldier Inn is a great place to stay while in Portland, OR. It is conveniently located near the Portland Intl. Airport. The lobby was nicely decorated and very welcoming. The room was very clean and comfortable and the staff friendly and helpful. It is our go-to place to stay when in the Portland area.

"Good value"

Alan D, Dayton 11/08/2016

I have stayed twice in this hotel. In both occasions I was very satisfied.Very nice value for money. Rooms are quiet and clean. Bathrooms have a bathtub, a most for people with kids. Breakfast is very good with ready make waffles, bisquits (on request), two juices, eggs and sausage, in addition to the standard cereal, scones, bread and jam. The excercise room is small, but has the basics, and there is a Sauna for those who are up for it. Good pool and jacuzzi. Location is great, next to I-205 and close to the airport. Finally, close to a couple restaruants (try the vietnamese down the road, simple but very good food).

"okay Hotel"

Mykia F, Oakland, United States 11/08/2016

This is a good hotel for a short stay. Stayed here for one night so I could take my kids on a college tour at Portland State University. Good value since breakfast is included. Only negative is that rooms are outdated and could use a face lift.

"A jewel on departing"

User 08/08/2016

What a great way to finish our vacation. This hotel which I found online was just 2 miles from the airport. We had rented our own car but they offered car service. The room was spacious and comfortable. The staff could not have been more helpful or accommodating. They offer a full hot breakfast and best of all, the price was fabulous. (If you have AAA, they give a discount.

"In good shape, clean, very helpful and friendly staff"

Frank S, Longmont, Colorado 07/08/2016

The hotel has an appealing interior, is in good shape, and the staff at the reception was very helpful and friendly. I checked in, and wanted to return the rental car to the airport. I asked at the reception if the pick me up at the airport and they wanted me to call once ready. I did and they promptly brought me back to the hotel. Next morning the early airport shuttle worked again super punctual. Rooms are nice and clean. There is a restaurant right next to the hotel. I did not go there, so, no info about that. The neighborhood is not the greatest in general but that didn't matter to me since it is just for the night and the airport the next morning. The hotel has a well groomed pool area as well. Transfer to the airport is under 10 min without traffic and even with high traffic my be 5 min more.

"Excellent comfortable room"

BonnieV0714, La Mirada, California 07/08/2016

This hotel is very conveniently located by the Portland Airport the "Grotto" and easy on off highway to Columbia River Gorge activities and Mt. Hood. The staff is extremely friendly and helpful. I have nothing but good things to say about this hotel! The breakfast was really nice, good selection. The room was large, very clean and comfortable. The bed was comfortable and they gave you plenty of pillows..

"A pleasent surprise"

amazingtoc, Canada 07/08/2016

Never having stayed in Portland, finding this hotel was a gem. This is an older but well maintained hotel close to airport and downtown. It has been fully renovated with a very welcome large greeting area looking out into the enclosed courtyard/garden pool area. The staff are helpful kind & knowledgeable. The rooms have a comfortable and nicely presented décor with well placed up to date furnishings, Every thing is bright & sparkling clean. Fills up quickly so book ahead.

"Overall very good"

Julie D, Vancouver 06/08/2016

When I called to confirm a week before check-in, they couldn't find our reservation. I had to call Expedia and they solved the problem that our name was misspelled. Upon check-in, again the reservation couldn't be found because of misspelling. But Rachel, at the desk corrected it and was very nice and patient with the whole thing. We were in two very nice quiet rooms next to each other with the pool right outside. But the last two nights we were there, the spa/hot tub wasn't working. Shower was good, beds average. There was a problem with wifi one of the five nights we were there, but it got corrected quickly. Rachel and Sarah, at the desk, were always friendly and helpful with info and directions. Breakfast was cold/hot cereal, waffles, eggs, potatoes, bacon/sausage, pastries/toast, fruit, juice & coffee/tea. They offered some gluten free options, but I had brought my own, so I never asked what they had. I do wish they would offer some green tea in the future. Our only major complaint was that one day, one of our rooms wasn't cleaned. We had a "do not disturb" sign on the door until almost 9 a.m., but took it down before we went for breakfast. When we came back at 10 a.m., neither rooms were cleaned yet. We mentioned to the cleaning staff that they could do the rooms. We were gone all day and came back in the evening to find only one room cleaned. Front desk apologized and told us it wouldn't happen again and that in the future, to mention cleaning the rooms to the front desk instead of the cleaning staff because of the language problems. Overall, a good place to stay for several days, I just wish there were more restaurants near by, but easy to get back on the freeway and find places to eat and visit.

"wonderful, friendly service"

michelle a, Louisville, Colorado 05/08/2016

We got in on a late flight and were met by the nicest staff. Their free airport shuttle had stopped running but the time our flight arrived but they told us to take a cab and they paid the cab fare when we got there. The hot breakfast had a big selection/variety of food and everything was kept clean. There was a large seating area for the breakfast as well. The hotel was very clean and the location was convenient for offsite car rental pickup. Would definitely stay here again.

"Supplies All Air Traveler Needs"

2Starbirders, Jacksonville, Florida 03/08/2016

I especially like the efficiently sized and well-designed walk-in shower in handicap room. Airport driver stated that new room furnishings are being installed. Those in our room were said to be older, but looked great. I like that a computer and printer are available for use by guests. Cannot speak about included breakfast, as we had to leave for airport before service began. Airport shuttle included. I would stay at this hotel again if flying out of Portland.

"Pony Soldier Inn"

Milo S, Victorville, United States 03/08/2016

Excellent hotel. Conveniently located near airport, with gas and restaurants nearby. Rooms are clean and spacious with very comfortable amenities. Staff is very helpful. Breakfast is quit good with many choices.

"BW Pony Soldier Inn Portland"

Marilyn S, Wildwood, United States 02/08/2016

Nice hotel very close to the Portland Oregon airport ( about 5 minutes). Will plan to stay again when we visit Portland area. Comfy bed, nice courtyard with pool and decent breakfast. Friendly staff. Good location for starting point to see Columbia River Gorge.

"Very helpful staff and nice hotel"

dezdemona, Brussels, Belgium 30/07/2016

In previous years we stayed at the Quality Inn just across the road, but this time I wanted to try the Best Western Pony Soldier Inn. I choose the location because of the reasonable price and the vicinity to the MAX (lightrail) which brings you right into the city center when you don't have a car ( or when you have a car but don't want to pay for parking it downtown). We arrived on a flight and phoned the hotel which sent a shuttle right away. We were rather early, but were able to leave the luggage and return later in the afternoon. The staff was very welcoming and kind and helpful. The reception area looks very inviting and cosy. The room we got was an executive room facing the pool. Quite a large room with kingsize bed, lots of cushions on the bed, a reclining sofa, desk with chair, fridge and microwave. The aircon is a bit loud unfortunately, which is very often the case in older motels/hotels. Breakfast comes with the room and is the typical american hot breakfast.

"Great location"

HonuTraveler, WindwardOahu 28/07/2016

If you need a great place to stay near the Airport this is it. Very friendly staff, good breakfast, very nice rooms. Ugg! The Portland traffic ! Use the Maxx tram if possible. A stop is just 1/4 mile from the Hotel.

"Friendly/airport convenient "

User 28/07/2016

This is the 2nd time we have stayed here. Shuttle service to PDX. Clean, spacious rooms, relatively quiet considering train and airport nearby (courtyard facing rooms quietist). Pretty good Best Western breakfast included. Staff is friendly and helpful -- important for the stressful peri-airport period

"Clean and convenient"

User 28/07/2016

This is the third time staying here. This place is convenient to the airport, clean and well maintained. The staff is attentive and cheerful. While the free breakfast was worth what we paid, with Elmer's Restaurant a short walk next door, we were not starving. The place is very popular (it was booked solid and had to turn away folks during the 7 days we were there) and I would strongly recommend calling ahead or make reservations in advance.

"Best Western Portland Airport"

Susan A, Duluth, United States 27/07/2016

Great staff. Nice as can be at check-in and check-out. Great shuttle service to and from the airport. Great room. Adequate breakfast (if you eat animal products, although we were provided with soy milk, which was nice).

"Excellent Value"

Chad L, Whitehouse, Texas 25/07/2016

We have stayed there twice now. The staff has always been very friendly, and the breakfast is ready by 4:30 A.M. or so. We like staying here before flying out, the have an airport shuttle, and are efficient.

"comfortable stay"

Michael T, Spokane, United States 25/07/2016

When in the Portland area I try to stay at the BW Pony Soldier. I get good quality for the fee, very convenient access to public transit (which is very often the best means of getting about metro Portland) and major roads.

"Amazing staff!!"

landofar, Roselle Park, New Jersey 23/07/2016

This is really a basic 3 star hotel but the cleanliness and wonderful staff give it that extra something. Breakfast was better than most of the other hotels that we stayed in. It is located conveniently close to the interstate highway system. Traffic in Portland can be horrendous by the way......

"Better Than Expected "

illysez, Plainview, New York 21/07/2016

Easy access to all of Portland. Staff were very professional. The rooms are very clean and neat. I only disliked the fact that the bathroom tiles in the shower are old and dirty. Very easy access to the PDX airport.


Sylvia B, Corona, United States 20/07/2016

Reasonable and comfortable. Staff is very helpful. Breakfast was good and the gym was nice. If just passing through, we would stay there again. If you want to really enjoy Portland, stay downtown. Otherwise you will have to take the light rail to downtown. If you go downtown, there are good places to eat, like Kells.

"50-50 Chance of it Being a Good Experience"

livengood2011, Kansas City 19/07/2016

We stayed there the first night we got to Portland and the last night before we flew out of Portland. On both night's reservations we requested a 1st floor room & near the lobby. We flew in at 2:30AM (our flight was delayed, but we called the hotel and told them that we would be there). They were sold out and we got the last room. It was nice, on the ground floor and near the lobby. Four night later, we stayed there again...arrived at 6:30PM and was told that we could NOT have a ground floor. They put us on the top floor and as far from the lobby as possible. The receptionist seemed to have an attitude that what ever you ask are going to get the opposite because I can! Also, my husband didn't have his glasses with him and the reservation was on his credit card and the receptionist would NOT let me enter our car information. He said that I could not have anything to do with the registration card because it was not on my credit card! Our room was MUSTY, the fridge was HOT, our room was HOT and it wasn't near as nice as the first night's room. And they were not sold out when we got there because we heard them telling people that were calling that they had rooms available...probably the good rooms:( I wouldn't stay here again as it is 50-50 whether you will have a good or bad experience. The breakfast was good and there was a good variety of items to choose from.


CareBear2014, Williams Lake, Canada 19/07/2016

Great location, awesome staff. Beautiful clean hotel. On our favorites list for sure! It was very clean and spacious. Shuttle to the airport. Bright and comfortable. Everyone smiling and very helpful.

"Another Great Stay at this Best Western"

Jon J, Portland, OR, United States 19/07/2016

Because of my previous experiences at this hotel I chose to stay here again. I finished riding the STP (Seattle to Portland) bike ride and the staff's willingness to accommodate my group's needs was fantastic. The pool, hot tub, pet friendly rooms, black out curtains, hot breakfast, airport shuttle, proximity to the Max, comfy beds and awesome staff make the hotel desirable, even though the surrounding area is not.

"Average hotel near the Portland airport"

hotelrvwr_10, Escondido, California 19/07/2016

Had an average stay at this hotel The beds were comfortable. The tv channel selection was fine. Took advantage of the free breakfast one morning. Could have been better. Missed having scrambled eggs. Went to Elmer's restaurant one morning for breakfast which was much better. Overall, this hotel is average. The room I got was upstairs and had some street noise but was able to sleep okay. Just an average Best Western hotel.

"50-50 Chance of it Being a Good Experience"

livengood2011, Kansas City 19/07/2016

We stayed there the first night we got into Portland and the last night before we flew out. On both reservations we requested ground floor & near the lobby. The first night we got there at 2:30AM (we called and told them our flight had been delayed, but that we WOULD be there). We got the last room that they had and it was on the ground floor & near the lobby. the room was nice & clean. The last night we got there at 6:30PM and was immediately told that we could NOT have what we requested and was put on the top floor and as far from the lobby as possible...and they were NOT sold out. The front desk seemed to have an attitude from the beginning and wouldn't even let me write down our vehicle information because it was my husband's credit card and only he could write on the registration card! We felt like whatever we asked for...we were going to get the opposite. THE ROOM was musty smelling, the fridge was HOT and the room seemed like one that you would get at a CHEAP motel. Our 2 stays there---were so different!!! I would NOT recommend this hotel as you have a 50-50 chance of it being a good experience. The BREAKFAST was good and had plenty of variety.

"Quiet Jewell Near the airport!"

Jenniel1966, Bend, Oregon 17/07/2016

We waited until the week before our friends wedding (stupid right?) & we're having a terrible time finding a room at a reasonable rate when we called the Pony Soldier. They had one room left, & we took it. I assumed that it being last second, & last available that it would be pretty scary. In fact it turned out to be not only clean & quiet, but quite spacious for our price! The continental breakfast includes freaky scrambled eggs & sausage, & the staff was really courteous & friendly. I totally recommend giving this place a try. You'll be impressed!!!!

"Service with a smile"

User 11/07/2016

After a two week road trip around Oregon and Washington we chose this hotel to rest up for a couple of days before flying home. We were flying out of the Portland airport. What a great decision. The hotel itself was very appealing. The lobby was inviting with a pool in sight. The pool, however, was closed for two days for repairs. We found our room clean and comfortable. The only complaint I had was that the water in the tub didn't drain very fast which left me standing in water while I showered. The people at the front desk were wonderful. They went out of their way to accommodate us in every way. They gave recommendations for food nearby. They also printed out directions for use when we wanted to visit nearby attractions. They even called and printed out our boarding passes for the plane ride home. Best Western Pony Soldier is a wonderful place to stay.

"Great Place to Stay"

wmwest, Benton, Kentucky 09/07/2016

We stayed here 5 days total. We were very pleased. It was quiet even though it is located close to the airport. It was clean and very nicely decorated. The staff was super helpful. If you needed directions, recommendations, or anything they were ready to help. The breakfast area was large enough and the breakfast selection good.

"Best Western- Pony Soldier"

John S, Richland, Washington 08/07/2016

Pretty much my go to place to stay when I travel to Portland. The rates are reasonable compared to downtown Portland, the drive into downtown is only 10 min. and the amenities are typical for a Best Western and do not dissapoint. The breakfast in the morning has a good selection and there are a number of places you can eat or shop in the general area.

"Free Parking! Close to a MAX line."

TCountry, Seattle 06/07/2016

This is a basic hotel but the parking was free and it was about a 10 min. walk to the MAX line so convenient to get to downtown Portland. The price was reasonable. There was a pool, hot tub, guest laundry and a small business center. Breakfast bar was great with hot eggs and other items. The best part of our stay was the staff! They were amazingly helpful and responsive to needs that arose. Laundrymat was great to use as we stayed several days.

"friendly and welcoming!"

User 06/07/2016

They made me feel very welcome and were extremely helpful and friendly! Any time I had a question they were they to help out. I felt welcome and safe. The breakfast was nice, my favorite was the waffle maker. A very comfortable three nights.

"Quite a differencs"

Vw4kat, Riverside, California 02/07/2016

We arrived the 21st of June for a three night stay. Everything was "okay" but not as great as when we stayed two years ago. The room was large and comfy, even had a recliner. Breakfast was average but in a small crowded area. The hot tub was out of order and all soda vending machines were empty. The location is great, close to the airport ( they have a free shuttle) and a short walk to the light rail which we used often. We returned on the 26th for one night due to the proximity to the airport. This stay was outstanding. Sarah was at the front desk and made everything perfect. Our room wasn't ready but she made sure it got done and after lunch it was ready. I mentioned the lack luster breakfast (I don't eat meat and even the eggs had ham in them) she said they would cook up some eggs for me if I asked. I didn't even have to ask, when I questioned what was I the eggs they offered to make me some scrambled eggs, I didn't have to ask ( I wish I knew this with the stay earlier in the week, no one offered either) Hot tub still broken. There is a nice restaurant next door with a lounge (Elmers) This will continue to be our hotel of choir when we visit Portland. Thank you Sarah.

"Great spot for early morning flights"

thedevineone, Cincinnati, Ohio 29/06/2016

The hotel was very close to the airport. We had a flight in the early morning after the shuttle had stopped running. They arranged a taxi in the early morning hours and insisted on paying for it. That is going above and beyond and we will certainly stay at the Best Western Pony the next time we are in Portland.

"Friendly people on staff"

northwestwannabe, Boynton Beach, Florida 29/06/2016

We only stayed one night but it was the friendliest place we were at during our 12 night vacation in Oregon. Room was standard, clean, and equipped well. Recommend this hotel if you are looking for something near airport, of good value and just need a "friendly face"! Great start to our trip!

"The staff will lie on the phone to get you to stay!!"

Anna D, Kennewick, United States 29/06/2016

Pool was freezing when we were told over the phone they kept it at 83-84. Hot tub was broken when we were told it would be running the day we arrived, only to find out the parts weren't coming in for two weeks. We love pools and hottubs, we only stay at Hotels with them. Very disappointed to not have either working for our stay.

"Excellent stay at Pony Soldier Inn"

JudithAnne713, San Diego, California 26/06/2016

My husband and I spent 2 nights at this hotel and used it as a base to visit downtown Portland. The hotel staff were super friendly. Special mention to Sarah who collected us from the airport and Amy who took us back. Smooth check in and nice Executive room. The Max train is 7 mins walk from the hotel and is very easy to use. We bought the day ticket for just $5 and used it to get around, no car needed for the downtown area. Breakfast was good and plenty of it. When we return, we will de finely consider this hotel again. Portland is a great city for a weekend break!

"very comfortable but wish jacuzzi had been open"

cactus52, Comox, Canada 25/06/2016

Very close to trimet Parkrose which I used for my food truck visits to downtown Nearby restaurants: Elmers - went for dinner first night. Quite good but then went back one afternoon as had an urge for a sundae - no desserts except cheesecake - Bill's - went for a drink. Local bar bit of a dive - not recommended. Room - pillows a bit hard first night then got used to it. Sleep quality very good. TV needed to be fixed but was just a switch. Microwave did not work but got staff to nuke my dinner. Staff - Very friendly more so the afternoon/evening staff especially Dee and Theo Breakfast - hot and cold stuff including real oatmeal. Limited fruit. could use a bowl of cut up fruit maybe some muesli cereal Grounds - jacuzzi being painted tourist season not sure why they did not do that before. Was quite disappointed. Pool ok one day quite dirty very cold Overall I would recommend

"Clean, comfortable, friendly and great experience"

Sally D, Tiburon, United States 23/06/2016

I stayed at the Pony Soldier Inn during a family visit and had a positive experience in all aspects. The room was excellent, breakfast better than any I have had recently at other hotels, and this was a good location for getting places easily in the Portland area. I will definitely stay here again on my next trip to Portland.

"Good Basic Place to stay"

PAUL L, Olympia, Washington, USA 21/06/2016

This is a good place to stay at in Portland. Close to the freeway and local shopping areas. Hotel is clean and well managed. A couple of great restaurants right next door. There price doesn't go way up like other hotels when there's a event in town.

"Great place to stay"

Deborah M, Bethlehem, United States 20/06/2016

Outstanding service, great professional and friendly staff. Loved the lobby. Very clean and comfortable. Quick easy access to the airport. Very, very pleasant stay. Highly recommend for anyone coming into the Portland area. Only 30 minutes to the heart of the city.

"Best Western Pony Soldier Portland"

Thomas D, Eugene, United States 18/06/2016

We have stayed here before and are very satisfied. The staff is courteous and responsive. The property is clean and the room is nicely appointed. As I said, we have stayed here before and have never had any problems. The cost is fine. The breakfast is fine. We plan to stay here again.

"PDX Hotel Ambassador"

Sue S, Silver Spring, Maryland 17/06/2016

The hotel was beyond acceptable, it was great for me. The room was clean, the facility is presentable and quiet. For all of you who just arrives from the airport late at night or ready to leave the next morning from PDX, this may be your first choice to stay with the average cost, not too expensive – actually reasonable price for what you pay. They provide 24/7 shuttle service which is quite convenient. Breakfast selection was good and acceptable compared to the hotels nearby…I tried to book this hotel on the way back but it was full so I had to stay at an adjacent hotel..not quite the same at all. Sometimes when we travel, we need a decent fitness room, this hotel provides mini-gym for you (all-in-one exercise equipment, treadmill, weight lifting equipment, etc) and the towels to wipe your hard work-sweat during and after your workout and water cooler for your refreshment. I notice that at the time of our stay, there are many rooms that are being renovated. Hopefully, they will finish soon so that more guests may take advantage to stay here and enjoy your peaceful, yet good customer service at this location. Forgot your necessities, don't worry – just visit the front desk and ask for shaving cream, razor, tooth brush, tooth paste and/or sewing kits…the staff is very nice and customer oriented. In a hurry, ask for the grab and go breakfast.

"Nice 1 night stay"

Dsnefn, Illinois 16/06/2016

Stayed here 1 night before catching our flight home. Room was very nice, clean, quiet and comfortable. We returned our rental car that night so we didn't have to deal with it in the morning. Shuttle driver came to pick us up very quickly! He shared other scenic places in Oregon and Washington that we might want to check out next time around. Shuttle driver the next morning was also great - quick, efficient and friendly. Would definitely stay here again if we are in the area.

"Exceptionally clean"

Jim G, Waterford, Connecticut 15/06/2016

Located on the outskirts of Portland, near the airport, it was very reasonably priced. We were impressed with how well maintained and clean it is. The staff was welcoming. Our room was very quiet. The free WiFi, was about the best we've experienced in a hotel. The free breakfast had a great selection, was fresh and replenished frequently. We will be staying here again at the end of trip and are really pleased with our selection.

"BW Portland near everything"

Diane F, Springfield, United States 14/06/2016

Pretty clear for driving and accessing places from restaurants, points of interest, and observing nature. We found it very easily during our Northwest tour and spent a quiet evening. Nice family restaurant right next door that serves just about everything. Breakfast always good at Best Western locations. Easy access to Columbia River Gorge roadway including Vista House with its wonderful views.

"This Hotel Cares About Their Customers"

User 12/06/2016

This was our third stay at this hotel, and we highly recommend it. What impressed us was how welcoming and efficient the staff was when we checked in. Cookies even awaited us :) The last time we stayed at this location, we had a pet room, and there were a couple of issues - one was that, for whatever reason, there were ants in the restroom. The other issue was a handle on the chair in the room looked like an animal had chewed it. We filled out the Best Western survey and mentioned these two items. This time we stayed in the same room, and BOTH issues had been resolved. We will definitely be back, because we were impressed that they listened to us as customers. It is a very nice hotel with a beautiful lobby, and the breakfast is good, as well.

"why we were there"

JOE W, Bremerton 06/06/2016

It was our 59 wedding anniversary and it was enjoyed. The motel was near the literail and was used to go downtown and a great resterant. The staff were very attentive and kind. The motel was between a major highway, a busy street and a major train track and we did not hear any of it.

"Lovely stay at Best Western Pony Soldier Inn"

Linda D, Cottage Grove 06/06/2016

I went on a business trip to Portland, Oregon. I had never been to Portland so I was surprised at how well located this hotel is. They had clean and comfortable rooms, a nice swimming pool and a hot tub. They put me on the first floor as I requested. They couldn't have been nicer or more helpful. Any questions we had they helped us immediately. I will stay at this hotel again and I highly recommend it.

"Lovely Hotel"

dls0406, Prospect, Kentucky 02/06/2016

This is a hotel where we have stayed in the past. We were surprised and pleased to be upgraded to a suite at no extra charge. (Perhaps because this trip saw us stay in multiple BW hotels before Portland.) The room was very spacious and comfortable. The breakfasts were especially good and the grounds around the outdoor pool especially pleasing. We would definitely highly recommend this hotel!!

"Good place for business trip"

User 01/06/2016

We were here for 2 nights. Business purpose. The staff is absolutely friendly. They are helpful. The shuttle service is good. The location is very near to the airport so you don't need to enter into city and go through traffic if you have work outside the city. The rooms are clean, spacious and the interior is nice. I would rate it 9/10

"A good place for easy access to the airport"

Wanda F, Calgary 01/06/2016

This was a good location for an early airport departure. The rooms were pretty standard, nothing fancy but very adequate for our needs. They were clean, quiet, and had good beds. The staff were helpful and friendly.

"Always Very Satisfied With This Place"

Tina T, Belton, United States 31/05/2016

I have come to this particular hotel several times over the past 13 years and have always been very satisfied with the service and the amenities with this hotel. I fully recommend it to anyone needing to stay close to the airport. They also have a Pony Soldier Inn in Gresham that is nice. Stayed there a couple of times and it was good as well.

"Genuinely helpful staff"

David L, Washington, DC, United States 30/05/2016

Standard nice hotel in terms of amenities, but the staff was truly polite, courteous, and generous in their desire to make the trip enjoyable. We were unfamiliar with the Portland, Oregon, area and they helped us find good restaurants. They also taught us how to find and use the region's light rail system, which is better than the one in Washington, D.C.

"Standard Airport Hotel"

User 29/05/2016

I came in after midnight on a delayed flight from PDX. I was greeted by a grumpy night manager who warned me not tosmoke in the room. There would be a $250 fine. Breakfast is terrible; greasy sausage, inedible omelettes, toast, waffles, etc. Might as well put out candy bars. Both keys failed to open the door, so they had to reprogram them. The day manager was cheerful and the handyman was helpful and friendly.

"Comfortable room, helpful staff"

Kristi K, Salt Lake City, United States 27/05/2016

This was a clean, comfortable room. We had to check out in time to catch our flight before the breakfast opened so we missed out. We loved burning off energy in the fitness room and relaxing in the sauna. We chose this hotel for its proximity to the airport. It was easy to get where we needed to go in time for our flight.

"It is just a Best Western, nothing to write home about"

Denverbri69, Littleton, Colorado 25/05/2016

Staff was very friendly, but everyone on in Sandy, OR is. Good location. Room was comfortable but sparsely appointed and tired. Stayed 3 nights and only received maid service for 2. You will have to ask for additional towels and probably more pillows and bedding.

"I'll echo all the good comments"

wyowy, Casper WY 23/05/2016

I stayed at this hotel for one night last week. I moved from another BW hotel in southwest Portland so that I could make a quick morning get away without having to go through rush hour traffic. I stayed at Best Western hotels all through my vacation and was pretty much pleased with all of them. This hotel was no exception. Good service, nice room, good amenities (refrig., microwave, nice shampoos and soaps, a comfortable easy chair), breakfast included. I had a king bed, pool facing room at a terrific rate. No complaints here.

"Great service/older hotel"

Alice H, Pendleton, Oregon 23/05/2016

We often stay here when we fly in or out of PDX. The shuttle service was prompt and the desk staff was very friendly and professional. The hotel is not one of the newer ones but it has been well maintained. We missed the breakfast because we flew out too early but they had a little something to tide us over. Although there is no restaurant in the hotel there is one right next door.

"Bad customer service"

User 23/05/2016

There was a situation with our flight and the check-out times so I called the inn weeks early to talk to someone and we had worked out a deal. They promised that when we checked in that what we had planned would definitely be okay. When we came to check in and to remind them about what we had talked about on the phone, the person at the front desk- Amit, said that they could not do that. It was very frustrating because the other employee at the desk was willing to work out a deal with us and talk to the manager, but Amit was set on not working with us at all. He was rude and didn't want to accommodate.

"Great Hotel"

User 22/05/2016

Best Western Pony Soldier is extremely well run and well maintained. The breakfast included GF rice chex and a good selection of fresh fruit. The only drawback for me was the location. It is a good 20 minutes or more to downtown. If you want a place near the airport, it is fine. Best Western has their own shuttle bus.

"Enjoyed this inn!"

M. Alan L, Marysville, United States 19/05/2016

Nice, quiet room, welcoming attractive lobby area & dining section overlooking outdoor pool. Very friendly, helpful staff, comfortable furniture. Good selection of foods for breakfast. Had little free time, so did not get to use the amenities.

"Pony Soldier delivers again!"

Scott B, Bellingham, United States 17/05/2016

Great property. Good location close to TriMet (short walk) and the 205 freeway. Breakfast food is fresh and with enough variety that you don't get bored on morning 2 or 3... Staff were helpful with local recommendations. Close to airport (5 to 10 minutes) but far enough away so that the property is quiet (and not over-priced).

"Pony up in Oregon"

User 17/05/2016

This hotel is convenient to the airport however you will need some form of transportation if you want to go out. The hotel is pleasing and the room is a typical economy hotel room with the a/c under the window, etc. The immediate neighborhood does not offer many options for dining, etc. By all means do not take the front desks recommendation to eat at Bill's Steak house. The place leaves much to be desired and the food was mediocre. If playing Lottery machines and watching “colorful” characters at the bar, then this is the place for you!

"Nice overnight stay"

User 17/05/2016

We stayed here overnight after arriving from the airport. It wasn't hard to get to and the staff was very friendly upon arrival and departure. The rooms were clean and cozy but the hotel had an overall stale smell. Nothing too terrible. Breakfast was good and there was quite a selection.

"Good Choice"

bydamanti, Floyd, Virginia 15/05/2016

Coming from the east coast, I usually need an overnight before starting on my west coast travels. When going through Portland, this hotel is a good choice. Its prices are competitive and has a complimentary shuttle to airport. Here's the good: clean, modern and nicely appointed room; room is spacious and had a comfy recliner...not sure if all rooms have this; flat panel tv that swivels with nice channel choices; ample outlets that are accessible; good bed; hot breakfast; good shower pressure. The only con I have are that it's location is not within walking distance to Cascades Station shopping and eats. There is a restaurant next door, but that's really you're only walking choice. If I were staying multiple days, this might be a factor for me. One last thing...upon arrival there was a strong chemical odor in the room. Fortunately, there's a sliding door to a small balcony that can be opened to air out.

"Change in ownership"

Richard M, Nampa, United States 13/05/2016

The motel is great, I have been staying at the Pony Soldier for over 25 years, the rooms are comfortable, affordable and clean. The staff over the years have been very accomodating and nice. On my most recent trip to the coast we stayed here and found things a little different than in the past. We noticed the Diamond parking spots had been eliminated and when we checked in we didn't receive the usual perks associated with the Diamond priveleges. No acknowlegement, no treats, no upgrades, no extra points. Not sure what that was about but will give them another chance in the future based on the past years experiences.

"Nice Place"

Hilliard L, Sitka 11/05/2016

Nice place to stay enjoyed the room and the hotel staff were very friendly. Breakfast was good. Hot cookies on arrival were a nice treat. The Best Western is a good example of the quality of this chain of hotels.

"close enough to airport but not to downtown because of heavy road traffic"

Busqueezo, Prescott Valley, Arizona 10/05/2016

They call this an airport hotel...well, yes, they have a free shuttle to the airport but if it is rush hour you better believe you're gonna wait because of unreal Portland traffic during afternoon rush hours. The room was ok. The layout of the room was not: The room layout was not typical of any hotel room I've been in. One could not even move either of two comfortable chairs into position to place a laptop on the desktop and use the chairs...because the bed wouldn't move and the desk wouldn't move. Weird and not appreciated at all for someone who uses the computer every night on the road. So, if you gotta use the desk in the room, ask the desk when you checkin if the chairs in the room will fit under the desk....other than this other probs.

"Our choice for North Portland"

shop99er, Tacoma, Washington 08/05/2016

We have three different hotels in the general Portland are that we stay in. Which one we use depends on what part of town we're planning to spend the majority of our visit in. When is going to be North Portland, this is the place we go. The staff here has always been polite, helpful, and quite professional. The rooms are always clean, and nothing is ever broken. The breakfast is a couple of notches above what you normally see theses days. A very good hotel, and as I said, the one we always use in this part of town.

"Our go-to place in Portland"

Paula P, santa rosa, United States 05/05/2016

This hotel is clean, the staff great, and we loved how convenient the location was to just about everything. This will be our go-to place to stay from now on. Only downside was we were not informed that pool is closed 'til June and it was in the mid 80's, very hot days during our stay in May.

"Ready to travel"

Della C, Littleton, United States 02/05/2016

Wanted to stay close to the Portland Airport to get a good night's sleep and found this hotel perfect for what we needed. Comfortable beds and hot shower. We enjoyed the morning breakfast with fresh fruit, eggs and waffles, before leaving to catch our flight.

"Always Great!"

C2H5OHFresno_CA, Fresno, CA 30/04/2016

I stay here frequently and I've never been disapointed with the property, staff or value. It's very close to the freeway but sill very quiet. The breakfast is pretty typical for this category of hotel(adequate but not special). Everything else is better than you can expect. Most restaurants in the immediate area are independent or local chains, So, people from outside the region won't find anything familiar but may find some nice surprises. There is every sort of option within a mile.

"Great property"

Joseph B, Philadelphia, United States 28/04/2016

Have stayed numerous times here and always had a great experience and the property has become our "go to" hotel when visiting family in Portland, Ore. Great service, food, location and rooms make this property the best.

"Great place to park n fly"

User 27/04/2016

The Pony Soldier Best Western was very clean, comfortable and friendly helpful staff. We parked and flew out early AM and since it was prior to the time their shuttle runs they provided and paid for a cab to shuttle us to PDX and the same on our return flight. Great rooms and conveniently located to PDX. Also, felt secure leaving my car here while on my trip.

"This is where we WILL stay!"

vickie g, Spirit Lake, Iowa 27/04/2016

Awesome place to stay.......great staff.......great location......great staff........very good breakfast selections.........great staff! You could not ask for more. We so enjoyed our stay. My husband has declared that if we go back to Portland again, we WILL be staying there.........and no where else!!


sandrita55, San Diego, California 26/04/2016

This hotel is located not far from the airport and the rates are reasonable. Check in was quick, and the staff was always friendly and helpful. The room was clean and had a small fridge and a microwave. Breakfast wasn't fancy, but did include hot eggs, juice, oatmeal and there was also a waffle maker. There was tea and coffee and cold cereal too. Nothing fancy, but a good value and a comfortable place to stay.

"time in portland."

mildredmaud, Flushing, Michigan 26/04/2016

It was in a high traffic area but once we figured out what lane we needed to be in to get in we stayed parked to time to leave. I chose because it was close to light rail. We used that to get around.. The place was very nice and close to a good family restaurant for meals. staffs was great. breakfast meet our needs.

"short notice"

TMac012, Burns 22/04/2016

The exterior was clean and in very good repair, security systems were functional. The desk staff were helpful and professional. Room was large and well designed layout, adequate furniture and in good and better condition. Breakfast was very good hot fresh and well stocked, attendants were avail and kept tables bussed and clean,(bussed for those to lazy to buss their own). I have stayed here several times without problems and always a very good stay.

"Top location"

Ulrich W, Campbell, United States 21/04/2016

The Hotel is close to the airport and also offers free shuttle to the airport, that was perfect. Also is the Tri Met Rail System in walking distance. The Rail System brings you right into the heart of Portland. Easy to use. Rooms are clean and comfortable.

"a good layover"

LollyWAStateUSA, WA State USA 20/04/2016

I used it as a layover between a Portland meeting and an east of the mountains excursion. Reasonably priced for being close to the airport. The breakfast was substantial, the room was very clean, the plugins were adequate, and the sleeping was quiet.Enough outside entrances to make it unnecessary to go through the lobby if you went out during the stay. Close to Kennedy School. Friendly staff. A very faint musty odor in the room. Very faint, but it was there. I would stay again.

"Convenient to PDX airport"

Douglas K, Sierra Madre, United States 20/04/2016

This hotel is very convenient for business in Portland, with free transportation to and from the airport, and breakfast in the morning. The front desk staff was helpful in calling a taxi for me, also, when I needed a ride to my meeting.

"Nice location"

Kathi Q, Sammamish, Washington, United States 20/04/2016

After checking in I took our luggage to our room and immediately saw a baby's sleeper sticking out from under the edge of the bed. After turning it into the office and upon returning to the room I noticed on the desk next to the window several tiny black ants so I squooshed them with their hotel note pad. I searched for more but found none. However with our two night stay two more times a saw and squooshed several more. We had our dog with us and while walking her at the parking lot edge of the hotel, near the fence area that backs up against a trailer park, we saw drug paraphernalia, glass pipes and needles. The breakfast was excellent and the woman at the front desk were very very nice!

"Nice On The Outside"

User 20/04/2016

Nice enough hotel, but the amenities need a lot of work. Internet resets regularly, making some work impossible. Food is poor (unless you're 12). Parking is poor, you need to park in the movie theater lot next door and drag your luggage through the bushes. Fairly clean, quiet, across the street from Starbuck's.

"Great place to stay near the PDX Airport"

Sandra G, Fenagh, Ireland 20/04/2016

This very convenient and lovely hotel near the airport and other desirable sites, very good value for the money and terrific, friendly staff. Extremely comfortable bed and quiet...we will be back...We did not try the restaurant, but will do so in the future

"Nice place"

Michael S, Las Vegas, United States 19/04/2016

Great value ten minutes from Portland. Traffic was a bit much on thursday, but great the rest of the time. A great location - under 30 minutes to hiking, getting into Washington State and dining. Room and beds very comfortable!

"Great for an airport stay"

Sam B, Fairfield, CA, United States 17/04/2016

I've stayed here before. I've always been impressed with their product. rooms are very comfortable, with a free hot breakfast that is decent. Great restaurant located just next door and a gas station across the street, for filling up before returning the rental car. I use this property every time I fly in and out of PDX.

"Last minute overnight stay"

Diane K, Bloomfield Hills 11/04/2016

Nice hotel on edge of town. Very clean and nice spacious room. The breakfast was billed as a continental breakfast, but it was a full breakfast, very tasty. Hotel has a pool and an exercise room. We did not use either one though. Lobby very nice too.

"great service"

Paul S, seattle, United States 10/04/2016

When we come to Portland to stay we always stay at the Pony Soldier Inn -airport. It is clean quiet and the staff is friendly and helpful. It is also close to shopping. We meet friends there from Idaho when they come into Portland

"Wonderful Stay"

CathyS702, Innisfail 05/04/2016

We enjoyed the friendly staff and clean room. The bed was very comfortable and the room was spacious with a recliner. I would recommend this hotel. Best of all is the breakfast...waffles are always our favourite.

"Best Western Pony Soldier-Airport, Portland Or."

Tammy R, United States 05/04/2016

The Staff are very professional, yet personable. Very competent doing their jobs. Sarah at the front desk is very helpful and friendly and so eager to help. Our Rm was very clean...kudos to the Housekeepers! We will definitely stay again and already have recommended this Best Western Pony Soldier Inn-Airport in Portland, Or. This was our third stay here!

"Great start to our honeymoon!"

jmazer, Madison, Wisconsin 26/03/2016

Had a great stay here. Trip started rough; "Dee" was rather rude at checkin and we were placed in a loud room facing the on ramp. Sarah and Amit were quick to fix the situation after the first restless night and put us in a quiet, beautiful interior room facing the courtyard.

"I stay here often"

User 25/03/2016

The breakfast is better than most other hotels. Punctual and friendly shuttle for PDX airport. The staff is very helpful. Not a lot of amenities, but very useful if flying into PDX. Internet always works.

"Quality Hotel"

John M, Belfast, United Kingdom 23/03/2016

Everything required for a pleasant stay was available. Staff were pleasant and helpful. Internet worked a treat. Breakfast was quite sufficient, enough to eat and drink. Excellent transportation to and from the airport.

"Good airport option"

David L, Hidden Valley Lake, United States 20/03/2016

This is an older property that is well kept. Dinning option next door is convenient. Very near I-205 with good access. Adequate parking, friendly lobby. Breakfast looked well done - though I didn't partake.

"Great Staff"

Sam_Frantzich, Ontarion 20/03/2016

The staff was very welcoming from the time I walked through the door. They always greet you when they see you. They go out of their way to help you get what you need if they can. Sarah did a wonderful job with this in getting me a great taxi service number and made sure I knew the address I was coming back to after my concert by stapling a hotel business card to the taxi's number, because I have never been in Portland by myself before. I love their beds! They are so comfortable! Breakfast was awesome and the lady who does it, does a wonderful job keeping it clean and stocked.

"Good choice"

Kim A, Larkspur, California 19/03/2016

With all the Hotel choices out there, this was a good choice. The room was clean and the shower was good and hot. he location to the Airport is excellent which helped prevent the usual last minute stress.

"Tops in quality, service, access"

Gerald T, San Antonio, Texas 18/03/2016

In all ways, this hotel excelled. Quality bed, clean, well-appointed room, good breakfast, shuttle to the airport. The staff was super helpful and pleasant. We had to leave for the airport by 4 a.m., so the desk person created breakfast bags for my wife and I the night before our departure. We were ushered into the area where food was stored and allowed to select what we wanted for the next morning.

"Pet friendly rooms are third class and fee charged"

Janet M, Bend, United States 18/03/2016

Pet room is in semi-basement and overlooks very poor quality trailer park (near homeless). Security of room felt unsafe (especially if traveling alone). Hotel charged pet fee even though none was indicated on web page or in reservation cost. Front desk manager indicated they were "not responsible for the web page which is run by a different company or the pet fee which is a corporate policy and therefore nothing could be done". Odor in room and felt second or third class as compared to other rooms. Would not stay here again.

"Great customer service, easy access to city"

Haley H, Greeley, Colorado 17/03/2016

I came to Portland to see my friend who goes to Lewis and Clark, and seeing the other great reviews this hotel had, I thought I'd give it a go. I could not have been more please with my stay. I arrived too early to check in, but they held my bags for me at the front desk until I returned later in the evening and were warm and hospitable. The location is great too, because it is just a short walk to the MAX red line, which leads to the airport one way and the city center the other way. I ended up with an executive, poolside suite, and although the pool was closed, the jacuzzi was not and everything was very clean. Great breakfast, clean, safe, and convenient. When I return, I plan on staying here again.

"Best Western Pony Soldier"

PAUL_107_13, Charleston, South Carolina 17/03/2016

Very clean and well appointed. Very helpful staff, great included breakfast, courtesy airport shuttle or will pay for taxi to airport. All in all a great experience and will stay there again when visiting my daughter in Portland.

"Great customer service"

tatom, Seattle, Washington 13/03/2016

I stayed here for two nights. When I checked into the room for the first night, I quickly became aware that it was going to be noisy since there was an on-ramp not far from the room window. I went and asked the desk if I could be moved to another room. After a few minutes they said they had another room and moved me. It turned out that it was actually an upgraded room, going from a queen to a king bed, at no additional cost. The new room was very quiet. I was routinely graciously greeted by the staff when I walked by the front desk. The rooms were typical Best Western rooms that will probably start looking a little worn in 5 years or so. The exercise room was basic, although I couldn't figure out how to change intensity levels on the spin machine. The breakfast is pretty basic, with mass produced scrambled eggs "patties", cold cereal, etc. all served with paper plates and bowels and plastic utensils. Also, there are no decent places to eat within walking distance that I could find.

"A great location with easy access to public transportation."

soontoberetiredagain, Kelowna, Canada 08/03/2016

The inn has large comfortable rooms and the accommodations met all of our expectations. The location is two blocks from the MAX and bus depot. There is shuttle to town and to the airport for a fee. The trip to downtown takes approximately 38 minutes.

"our stay best western"

Betty H, HERMISTON, United States 07/03/2016

Great place to stay. Safe, clean, great breakfast, and the best staff. We always feel so welcomed here. We love to eat dinner across the street at Elmers as well. The beds are super comfy and the the beds are super comfy. We love everything about this hotel!

"Pony Soldier"

Dan Q, Pahrump, Nevada 06/03/2016

Location is very convenient to everything; the staff was congenial and anxious to help. The breakfast area was very comfortable and relaxing, the food presentation was pleasant and the food itself was good enough.

"Stayed night before early am flight."

User 02/03/2016

We've stayed at this hotel several times before an early morning flight back to NY. Very convenient to airport and provides prompt shuttle service to the airport not matter how early in the am. This trip we needed a shuttle to airport at 4:00 am. We were surprised to find some breakfast items available to us at 3:45 am before we left.

"Good Hotel"

Rocco T, Manteo, NC 28/02/2016

Good hotel near the airport. Nothing special but it was clean, bed was good, location was convenient, breakfast was nothing to brag about, room rate was very reasonable, and the staff was very friendly.

"Best Western"

Michele P, Portland, United States 27/02/2016

You will receive a warm welcome and a comfortable price. The location is close to the airport and Downtown Portland. Heavy traffic at prime time to get in and out of the facility. Decent breakfast included. The pool and fitness were out of service so ask before booking.

"Portland BW on Sandy Blvd"

Jodi B, Portland, United States 21/02/2016

Hotel and rooms are clean, quiet and comfortable. They offer free fast wi-fi. Served up a great breakfast. Highway access to any direction is great. They offer great AAA rates. Will book here next time in Portland, Oregon.

"Great stay around Portland Airport"

Fred_Yuanxin_Zhang, Shanghai, China 17/02/2016

Good location, just 5 mins drive to Portland Airport. Tri-met Tram station is about 8 mins walk if you're planning to go downtown w/o driving. Several restaurants & gas stations nearby so you could easily feed yourself and get some groceries. The room itself is typical best western style: Well equipped and just adaquate. Free breakfast, wifi & parking available. Overall a very cost effective choice around PDX.

"I love the Pony Soldier Inn"

Mary B, Houston, United States 17/02/2016

The location is wonderful for getting anywhere in Portland, and it's one exit from the Airport. The staff are friendly and helpful, and the breakfasts are good. I got good suggestions of places to go for entertainment and to meet my needs. They have coffee most of the time and cookies in the afternoons.

"Great portland Hotel"

PAUL L, Olympia, Washington, USA 15/02/2016

Great clean place to stay at a lower cost then some of the hotels downtown. Yet it is a quick trip to the conference locations. Clost to several good places to eat from Elmer's next door to a great Mexican one 5 blocks away. We have stayed at this hotel many times and will stay there again.

"Quite Area"

Richard W, Waldport, OR, United States 15/02/2016

Being close to the airport you would think that it would be noisy but it was just the opposite it was very quite and restful with the heater keeping things warm on a rainy drenched night This is our second visit to this property

"Beast Western Pony Soldier Inn - Airport"

Dan W, Brightwood, United States 07/02/2016

Had an over night stay to catch flight in the early morning. We live 50 miles away, and it makes it difficult to get to airport timely, and imposes on friends who may take us down to the aireport. So staying in Portland is very helpful. Best Wedster is our Hotel/Motel of choice.

"Our Stay"

Timothy T, Arizona, United States 04/02/2016

Excellent place, close to everything, staff was outstanding, Close to airport, even had a shuttle if needed, check-in, fast, check-out done quickly, breakfast, lots of items to chose from.would recommend this hotel, only issue is that it is close to a busy road but did not hear the road noise that much, very clean, felt protected..

"Unexpectedly Fabulous"

Novellife, Los Angeles, California 03/02/2016

Don't you love it when you're pleasantly surprised? For a Best Western, you'd think they were in competition with much higher-end hotels. It was beautiful. The service was amazing. I couldn't get the TV on, and someone was in the room in 1 minute with a new remote. When I still couldn't get it to work, another staff member was there in 1 minute and showed me the "trick." (Not tech savvy, that's all.) They have a wonderful hot breakfast too. Loved everything about this place except the pillows. Try to bring your own.

"Pleasing visit"

23Dorsett, Perris, California 01/02/2016

Although my stay was on BW points and traveling with a small pet, the accommodations were perfect for my needs. The staff was professional, polite and extremely helpful with their knowledge of the area. The grounds and building upkeep looks good. Our room was clean, the bed comfortable, plenty of outlets to charge phones and computers. TV works better than most locations I stay at and the rest of the items in the room (microwave, coffee maker and a/c-heater) worked as well with no complaints. The pet walking section was well maintained and clean behind the building with baggies available to clean-up after the job was finished. All the entrance doors around the area requiring room key access worked quite well. Breakfast was good with hot food available and the hours of operation were quite adequate to accommodate most guests. This is a place I would like to return to when coming back to the area.

"What a wonderful stay!"

Terrilyn S, seattle, United States 27/01/2016

I cannot say enough about the cleanliness of the entire facility, the friendly staff and the excellent room. From the word GO we were treated with a super-helpful staff, warm fresh cookies, excellent amenities and such service! They even helped us return our rental car the night before our flight, then took us to the airport the morning of. The shuttle was warm and the driver was very friendly and helpful. Complimentary newspaper, hot breakfast bar with great choices, quiet room with excellent beds and linens, clean clean clean. In spite of being near the airport and two major roadways, the rooms are silent! The black-out curtains provide total darkness. I'm a troubled, fitful sleeper and I slept like a rock with the fluffy pillows and lovely linens. I would highly recommend this place. What a pleasure to stay here. The staff even gave us lunchbags to pack a breakfast on our day of departure, as we had to leave before the breakfast area was open. It was a thrill to watch a tv that was clear and easy to use. WIFI access was fast and easy. Dont be afraid to stay here. Its totally worth it.

"Best Western evaluation"

Glenn S, selah, WA, United States 24/01/2016

I am not sure what else is needed other then what has already been noted on the questionaire. I was pleased with the staff at checkin, during the stay and at checkout. I appreciated the coffee service during the day and the breakfast the one morning of the two I took advantage of. The other morning I had a breakfast meeting with other people at our charitable organization function.

"Good place to stay with great staff"

Carol D, South Ryegate, United States 18/01/2016

I decided to give this hotel a try after a horrible experience at the Rodeway Inn across the street. The lobby was clean and in good repair, and my room was in good condition, with the exception of some light staining on the carpet and a slow drain in the sink. It was well-lit, tastefully decorated, and offered amenities such as a large screen TV, internet, a fridge, microwave, and coffee maker. The bed was very comfortable. What really made this a great experience was the staff, who were friendly, helpful and courteous. Breakfast was basic, but adequate. A good choice for a relatively inexpensive place to stay near the airport, with shuttle service to the airport running every half hour.

"Noisy and Nasty"

elizasususweet, Ashland, Oregon 17/01/2016

We got in really late to Pony Soldier (made reservations and called to let them know we would be in late) and got a room with dingy carpet and dirty marks on the walls and curtains. Our next door neighbors were loud and smoking pot and we could smell and hear it all. At 8am the hotel starting doing maintenance work which required loud banging and clanging. It was still going on when we left around noon. I've stayed here several times and each time has been a decline. Won't be staying there anymore.

"Stay at Best Western"

Linda V, Boise, United States 17/01/2016

I enjoyed the pleasant staff and the clean rooms. The breakfast could have had better eggs. The hot items did not look or taste appetizing. The area was neat and clean and well attended. The beds were good and the front office staff very nice.

"Friendly staff"

Linda Y, Portland 16/01/2016

Great staff. Very helpful in answering all of my questions. The room was clean and beautifully appointed. I love the BW chain. Never disappointed. Usually the van used to transport to the airport is dirty and I can hardly understand the driver. Not this time. Sarah is a gem and should be treasured.

"Great Place"

Suzan3367, Oklahoma City, Oklahoma 15/01/2016

This was a very nice hotel, do not have one bad thing to say. There is a nice restaurant close we ate at several times. Stay was excellent and the decor very nice, Rooms are large and very comfortable. We will definitely stay there again.

"I would go back in a heartbeat"

Christine W, Joseph, Oregon, United States 09/01/2016

I would give them a 4.5 star. We had an uncomfortable bed on night one (new mattress) then we were changed and upgraded to a room with a really comfy bed. Their goal was for us to be happy and to enjoy our stay in their hotel. They accomplished this in every way.

"Love this place"

Dennis M, Henderson, United States 07/01/2016

Very friendly staff, great breakfast 6-10am, comfortable beds, nice rooms, and great location close to the Portland Airport, right off the freeway... I always stay here when I visit family and friends in Portland....

"Always reliable"

Mischelle L, Salem, Oregon 06/01/2016

Something's never change. We have been coming to the Pony Soldier for years and it is always the same. Nice spacious rooms, a big lobby with business center breakfast every morning and a shuttle to and from the PDX airport. It's not incredibly fancy but does have a nice court yard and lovely pool. The staff always seems friendly and helpful. Having come and gone from PDX over the years to arrive at the Pony Soldier is like coming home or you know you will be home soon if you are at the Pony Soldier now.

"Pony Soldier Best Western"

Bruce B, Portland, United States 05/01/2016

This motel is among the nicest motels we have stayed: friendly, efficient staff, clean well appointed rooms and a very well maintained property overall. The breakfast was very good with hot coffee, teas and juices and choices of hot and cold items. Highly recommend this motel if anyone is in Portland at or near the airport.

"Consistent and a Value"

Mar B, Alaska, United States 03/01/2016

You'll get the value for your money, the rewards program is generous and helps with managing expenses. I use BW for Business and for family visits. It is not a Hilton or Monarch but inch for inch of value it is one of the best.

"Excellent Location/Service/Room"

Stephen L, Anchorage, United States 02/01/2016

Would HIGHLY recommend the Pony Soldier Inn. Clean with very friendly staff. Professional, but with a very warm and inviting presence. Room was exceptional, internet connection High speed and breakfast was good.

"Pony Soldier Best Western"

Thomas D, Eugene, United States 01/01/2016

This is the second time we have stayed here. The staff members are terrific- helpful, friendly, professional. The property itself is very attractive and well maintained. The full breakfast is very tasty. The price is attractive. We are happy to recommend staying there.

"Everything we needed"

User 28/12/2015

Our target for the evening was the Grotto Festival of Lights--not to be missed!!--and this motel was a little over a mile away. We found it to be everything needed and expected from a Best Western hotel topped off with the finest and most complete complimentary breakfast I have ever experienced! The staff, from arrival to departure, was most friendly and informative. Elmer's next door as well as other commercial establishments. Located at quite a complex intersection but still we had no trouble coming or going.

"Excellent service"

Gwendolyn H, Groningen, The Netherlands 28/12/2015

We initially spent one night here. The room was in order (although a bit outdated) and there was a tub, which was nice. The beds were very extremely soft and we slept well in them. A few days later, we returned after leaving a B&B we did not like. The staff recognized us and was extremely friendly about the situation (we were quite stressed) and ensured we had a room for the night. In fact, they even got us an upgrade, which was incredibly understanding and friendly. We felt very comfortable and would definitely return (once more).

"Great Stay, Comfortable Beds"


The hotel staff was very friendly and professional. They told me which area restaurants were good to eat at. The bed was one of the most comfortable I have slept in for a while. The breakfast I used only a few times, due to the early start of work each day. Fresh coffee was always available. I will stay at this hotel next time I am in town. Thanks

"Pony Soldier"

User 24/12/2015

We have stayed at this Best Western many times over the years and it has become a real favorite. Rooms are great, hot tub after a long day on the road, and a good breakfast. Elmers restaurant is right next door and offers a great menu.

"I could live here!"

Christine K, Tillamook, United States 22/12/2015

This was by far the best experience at a motel we have had. We have stayed at many "pet friendly" places and they had a special area just for pets to do their "business." Plus they took real good care of us humans, too. Clean, comfortable, friendly staff and great breakfast. Will be using them exclusively when we are in the Portland area.

"Great Value Close to Airport"

jomw1, Minneapolis, Minnesota 15/12/2015

Stayed here on our first night in Portland. Great location close to the things we wanted to check out on our first day in the area-freeways, airport, Columbia River Gorge. Room was your average hotel room, we had everything we needed so it was the perfect set up. Staff was friendly and welcoming, would stay here again. -Free breakfast -Location a plus -Free internet access

"Great value"

Rich M, Boston, Massachusetts 05/12/2015

I'm liking Best Western brand locations more and more for their overall value. This one is no exception. We had the option of staying at other locations in the area for over 30% higher cost, and chose this for the value. Good: - super friendly staff - comfy beds - free parking - close to the highway / airport - breakfast - free Internet access - good amenities So-so: - faucet drain was slightly broken, other items in the room show their age - hot breakfast is good, but don't expect diner quality

"Great location to airport. "

User 03/12/2015

We stayed here the night before we flew out and it worked out great. Free shuttle in the morning. Clean room. One little thing I liked was the bed was not facing the tv. It made our family time a little nicer not facing a television. Right next to a good restaurant as well.

"overnight stay for pleasure"

Richard M, Warm Springs, Oregon 25/11/2015

highly recommend this hotel for excellent qualities overall and location to airport,,,, very efficient staff,,,,great service..very clean and great decor,,,, security was good,, made one feel safe and comfortable,,, location next to nice restaurant was a plus..kudos to all the staff..

"so quite"

Denise A, Tukwila, United States 21/11/2015

had a great night even though it was next to a freeway you would never had know it, the room was very quite you could not here any sound from freeway or busy street, breakfast was good they even offered to cook eggs another way if I wanted

"Good airport hotel"

rokkap, Switzerland 18/11/2015

Easy to find from the airport, the Pony Soldier Inn was a very pleasant experience. The room was spacious, nice and clean. The complimentary breakfast was very adequate for the ensuing Saturday drive to the heart of Oregon.

"Pony Inn Stay"

Melinda M, irrigon, United States 17/11/2015

Room was extremely quiet. Bed was very comfortable. Staff were friendly, helpful, and quick. Close to shopping and restaurants. Easy to find. Would definitely say here again and recommend it to others.

"Great Airport Hotel"

Jeffrey B, Creswell, Oregon 17/11/2015

We were flying out of PDX at 5:30 A.M. so it only made sense to get a room for the night, leave our car in their parking lot and take their shuttle in the morning. When the staff heard about our early departure time, they informed us that we were leaving before they opened up their breakfast buffet. Rather then receiving a shrug and a sorry, they said that they refused to allow us to leave for the airport hungry. They proceeded to pack us a breakfast of bagels, cream cheese, fresh fruit and yogurt. How nice to have this bit of common sense humanity! The room was spacious, well appointed, spotless and quiet. I had checked around for prices and the Pony Soldier was more than competitive in the dollar to value department. Upon our return, we had spent 15 hours in airports and in the air and in a word, "bushed" comes to mind. Dee was quick to respond to our call and took charge, loading our luggage into the van and then unloading our luggage directly into our trunk, all done with a smile and kind word. We could not have asked for better accommodations!

"Clean and Inviting"

User 12/11/2015

Although this is definitely not like the Resorts in Maui, it was a very nice stay. The front desk was always helpful, greeting us cheerfully each time we entered or left. The rooms were nice and clean and not too crowded. My daughter mentioned that she really liked the pillow in her room. Overall a very good choice and when we are back in Portland we will definitely stay here again.

"Near Airport, No Surprises"

C2H5OHFresno_CA, Fresno, CA 09/11/2015

This is a very Good Best Western property. It is at least on par with most Best Western Plus properties. Almost everything is at least slightly better than you should expect. The parking is a little cramped if you arrive late. And, the dining options within walking distance are limited (But Elmers is next door and serves Breakfast, Lunch & Dinner). The surounding could be a bit nicer but it's near the airpot, freeway access and not too far from shopping and other activities.

"Not sure how this hotel got its high rating"

Gabrielle198012, White Rock, Canada 08/11/2015

We arrived about 8pm ,check in was quick but staff was not very friendly. I booked this hotel in advance and requested an upper floor but we ended up in room 123. Not impressed by the location of this room,it is right beside an exit door which has a somewhat seedy looking trailer park right behind it ,with only a dinky fence separating the two properties ,this trailer park was also our view out the window. The room was clean but it had that "older" hotel room smell. The bed was okay but the TV sit at an odd angle ,it's beside instead off at the end of the bed. The plumbing (showers, flushing the toilet) coming from the other rooms are super loud! Train whistles can also be heard through out the night .Wifi is free and signal was good. Parking is also free at this hotel but I would suggest not to leave anything of value in you car. Breakfast was okay but we had better at some of the other best westerns . Proximity to the airport is good,and this hotel is also located right beside highway.

"Overnight prior to flight at PDX"

Noel G, Olympia, United States 06/11/2015

We spent a night here prior to a flight out of PDX early the next morning. The motel is conveniently located for accessing the airport and is just a short drive away. You can for an additional fee do a stay and fly arrangement where you spend a night at the motel, leave your car in their lot and catch a shuttle to the airport......very convenient and cost effective. The room we had was quiet, clean and comfortable allowing us to have a good night's sleep prior to our trip. The breakfast is typical fare for motels but was good, the staff was friendly and there was a comfortable place to sit and eat. All in all it was a very good experience and we would be happy to stay here again.

"Ideal location, and good service"

B7865CQlouie, Porterville, California 06/11/2015

I stayed here at the end of October for one night and I got exactly what I paid for, a good clean room with no big issues. The only issue that I had was that the hallways leading to my room had a foul stench that I believe was coming from the carpet. The carpet probably needs replacing. Overall good to go. Will come back if traveling to Portland.


Tricia J, Honolulu, United States 03/11/2015

there was a strong smell of marijuana in my room. There was no attempt to move myself and my daughter by the staff. I literally had to demand to be moved. I also overheard the staff discussing my issue with another guest as if mocking me. Eventually I was the future with the legalization of marijuana, more problems like this will probably occur. Hotels need to be more aware and accommodating to this type of situation.

"Clean rooms, good service"

User 01/11/2015

I always have success with the Best Western chain, and this was no different. Quick check in process. Very clean updated room. TV was at an unusual angle to the bed, but no biggie. Pleasant stay, courteous service, reasonable prices. Would return.

"Pony Soldier Fan"

MHBS, Newport, Oregon 01/11/2015

I always stay at the Pony Soldier before and after my flights. The staff is totally accommodating, the rooms are comfortable, breakfast is good, and there is also an Elmer's restaurant just steps away.

"Warm and Friendly"

User 31/10/2015

Warm and friendly staff made the stay nice. A nice lobby and breakfast room were welcome. Even though it's only two stories high, the elevator was a good thing. Our only complaint, which I would imagine be the same in any of the inns in the area, was the train whistles at the most inappropriate times (2 am).

"Comfortable hotel, good service"

WanderingSage, Vancouver, Canada 29/10/2015

For those that might read my reviews, we are not 4 star people. We are also very active and don't really focus too much on accommodations. Our criteria for hotels is that it is clean, comfortable and meets our needs in terms of price and access to the city or other activities. We would rather spend our money on activities, food and more travel than on high priced accommodation. This hotel did that. It was reasonable and clean. Staff was very friendly and helpful. In a Portland heat wave, the air conditioning was awesome! Pool was clean and comfortable and very enjoyable in the heat. Breakfast was typical hotel free breakfast which was fine. It was great to be able to store our bikes in the room. While it is close to the major highways (convenient) it was not noisy. The only difficulty is that in rush hour it is difficult to approach from the west as it is on an entrance to the highway. You can likely take another road to get south and east of it and come down NE Sandy Blvd that way.

"Great Place to Stay by the Airport"

NAP613, Jackson, Mississippi 27/10/2015

This is great, affordable play to stay if you are flying into and out of Portland. They have a free 24 hour shuttle to the airport. The rooms are nice and clean. The breakfast is good. The staff is very friendly. I would highly recommend it.

"Great hospitality"

Sailordog, Holliston, MA 23/10/2015

We stayed here the night before our flight out of Portland. Our room was clean, great king-sized bed. Our friends' room had no tv service and they were moved immediately. Breakfast was a full hot and cold buffet. Our desk clerk, Sarah, drove us to the airport with constant tour-guide chatter, stopping to point out the blue heron in a nearby pond- she made our day!

"Super Great Staff"

MVP_10, Carbondale, Colorado 22/10/2015

Stayed 2 nights while attending a celebration of life. The airport pickup and returns were perfect, the room large and clean, and the breakfast had a wide selection of healthy choices. Not a new hotel, but friendly and clean.

"Easy to remember name since it's the BEST hotel with the BEST staff!"

TexasGalRN, Wichita Falls, Texas 20/10/2015

I've been fortunate enough to travel and stay at other hotels but the Best Western Pony Soldier Inn near the Portland Airport (PDX) is in my opinion the BEST based on my last 2 stays in the last 2 years! The hotel itself has every amenity I've ever needed or desired. It's clean, offers good size rooms and suites (I've stayed in both) and the rooms are well laid out and include things from a very comfortable bed and recliner and or couch, a microwave, refrigerator and coffee maker (there's also always choices of free good coffee and tea available in the lobby),a nice sized desk and lamp with multiple outlets perfect to use and charge a computer, tablet and phone with their free wi-fi and the spacious and spotless bathrooms include both tub and shower, a blow dryer and hand and body soaps and lotions. I love that they also stock the bathroom with crisp clean large body towels, medium and small hand towels as well as a non slip mat and floor towel for showering or bathing (I have mobility and balance issues so anything that lessens my chance of slipping/falling I appreciate)! They also have a free and secure washer and dryer on each floor and offer detergent and dryer sheets for a nominal fee. I traveled alone and prefer a second floor room with a balcony that faces the lovely courtyard and outdoor pool and Jacuzzi. However, the rooms I saw without a balcony seem equally as nice and had the same quality of amenities. I stayed there in mid September both times and the weather was so nice that many people used the courtyard to swim or soak in the jacuzzi, eat breakfast at one of the patio tables and chairs and even though they are located near the airport I was never bothered by noise from the planes or the guests next door to me. The Tri-met is a short 3-5 minute walk for most(I'm slow), and will take you downtown quickly. The hotel offers a free shuttle to and from the airport and the free full breakfast buffet is awesome! I especially looked forward to having a belgian waffle with strawberries, blackberries etc and whipped cream each morning, yum! Oh and during the week around 4:00pm you will smell the delicious aroma of fresh baked cookies that they offer guests at the front desk! Now to the staff..they are what makes this hotel go from being good to Excellent! They are ALL super friendly and go above and beyond to assist you, give you directions and recommendations, they treat all guests as if they were our private and personal concierge! The ladies at the front desk took the time to remember my name, address me each time I walked by with a friendly comment or asked if there was anything they could do to help me and even surprised me with many "Happy birthday" wishes! I am so bad with remembering names I truly apologize since I had planned on listing everyone who made my stay so wonderful! However Mgr Sarah has been there for me on both trips and she makes sure to treat each guest as if they are special and part of her family! This goes for all the sweet ladies at the front desk and shuttle driver, the mgr of housekeeping and each housekeeper and even the maintenance mgr! Everyone reached out in one way or another to ensure my stay was comfortable and enjoyable and I felt very safe there and got the "rock star" or "royalty" treatment! (Sarah if you see this please thank all of the staff I mentioned on my behalf) Oh and did I mention the cost is very reasonable and a great value considering all they offer and their consistently great customer service! I also got a great deal on a rental car from a nearby(but not at the airport), Enterprise office(423 NE 102nd Ave) that came to the hotel to pick me up and brought me back after I returned it. My most recent stay was for 8 days and even when they were completely full, the staff continued to be prompt, friendly, helpful and they all greeted you daily with a smile on their face and kind words. I hope to return to Portland and when I do, I will always choose Best Western Pony Soldier Inn-near PDX Airport! Sincerely, Jayna P.

"Clean Hotel, Friendly Staff"

Jody H, Coos Bay 19/10/2015

Stayed here for an Expo at the Oregon Convention Center. Was able to catch the Max train just down the street (2 minute walk) over to the convention. Took about 20 minutes to get there on the Max. Hotel was clean and comfortable.Staff was very friendly. Will definitely stay here again!

"Great hotel"

Doug S, PERRY 18/10/2015

I stay at best western everywhere i go. Clean , close to where i need to be . great breakfast. fair price. Stayed at 4 different Best Western hotels on my last trip to Oregon, will do the same next year. Also have been staying at Best Western in Anaheim CA last 3 years .

"Nice Hotel"

Bill B, mission viejo, United States 18/10/2015

This is a really nice hotel with a courteous and friendly staff. The lobby and pool area were are laid out well and are very inviting. We had a pet room with a king bed and it wasn't in the best location, but it's somewhat understood as it was close to an outside pet area which makes sense. The room was heavily sanitized as I feel they're preventing any pet smells from taking over, but a little too much. If you don't have pets, the rooms on the inner courtyard overlook the pool and have a balcony and look really nice. The location is near Marine Drive which runs right along the Columbia River and eventually connects to highway 30 which is the Columbia Gorge Scenic Hwy and is not to be missed. Awesome is the word! The restaurant next door looks good, but if you go much further the area looks a little rough. We went to Bill's Chicken and Steakhouse and it was very good and reasonable. The pool area was awesome, but the pool was closed for service, which was too bad as it was beautiful.

"Weekend trip"

Barb D, Albuquerque, New Mexico 15/10/2015

The staff was most helpful and friendly from pickup at the airport, restaurant selections, public transportation and hotel features. The hotel is convenient for public transportation and sightseeing on the Gorge and around mountain.

"nice place to stay"

User 15/10/2015

we stayed prior to a morning flight out of PDX. Room was clean, quiet and spacious. Would stay here again. The breakfast was fine unless you are vegan/vegitarian - fruit was underipe. That is expected though at a hotel breakfast.

"very nice stay"

User 15/10/2015

Great location close to the airport with free shuttle 24 hours. Attractive lobby and friendly staff who go out of their way to assist with anything you need. We stayed in a king suite that was extremely comfortable and roomy. The room was incredibly quiet given how close to the airport it is. The jetted tub was perfect at the end of the day after walking around seeing the sights of Portland. The Maxx Metro train is a short 8-10 minute walk from the hotel and it takes you swiftly to the downtown area. The breakfast buffet was impressive and kept filled and clean throughout the morning. The gal who was in charge of the breakfast area was cheery and responsive to requests. We definitely would stay there again.

"Friendly service, good comfort and a fair price"

thrrr, Sydney 08/10/2015

[+] Comfortable, spacious and clean room with all required facilities. Helpful and friendly staff. [-] Quite far from downtown Portland; 10 mins walk to the tram station plus additional 30-40 minutes required.

"Good value"

Jean N, Wheaton, Illinois 07/10/2015

Typical, near the airport hotel. Basic but clean and neat. Good breakfast included. Rooms in new/excellent repair. Staff very helpful. Close to public transport to downtown. Only drawback is that it is near a busy intersection and traffic in and out is tricky.

"Go Elsewhere with Your Pet"

Kate H, Seattle, Washington 04/10/2015

Pros - very clean, free parking, friendly staff. Cons - pet owners are relegated to one of only four rooms located in the basement. Rooms are decorated the same as all rooms (which are very dated), but the view is of a poorly-maintained mobile home park (literally feet from your windows). Did not feel safe walking our dog in this area. Pet rooms also have a prevalent, constant damp, musty odor (maybe to mask prior smoke, or maybe because it's a basement!). Clearly pets are not welcomed here; they are tolerated.

"Home Away From Home"

Susan L, Thousand Oaks, United States 03/10/2015

Best Western Pony Soldier Inn ~ Airport, Portland. Has a full breakfast, shuttle service, pool and spa, fitness room. Also, right next door is Elmer's Restaurant that serves breakfast all day as well as lunch and dinner. Very pleasant grounds, large breakfast area, living room setting for reading and relaxing. A truly relaxing experience!

"Good Value"

ColoradoEngineer, Fort Collins, Colorado 02/10/2015

Nice hotel and location was good also. They will pick up at airport, which is nice. Location is central to Portland. Easy access to freeways etc. Rooms were spacious and very comfortable. Clean and neat.

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