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Best Western Premier Toronto Airport Carlingview Hotel, Toronto

4.0/5  - basé sur 395 notations.
135 Carlingview Drive, M9W 5E7, Toronto, Canada - See map

One stop shopping for all your hospitality needs. Toronto is a multi-cultural hub with first-class entertainment, shopping and fine dining. An oasis within the busy city, the Best Western Premier Toronto Airport Carlingview Hotel has comfortable, yet sophisticated accommodations that are sure to meet all your travel needs. Whether you are driving or flying here, you'll find the hotel's location near the Toronto Pearson International Airport (YYZ), close to major highways (401 E/W, 427 N/S & 409) convenient for your stay. We are minutes from the Toronto Congress Center and the International Center offering exciting world class trade shows, sales and exhibitions open to the public. We also love being just 25 minutes from Downtown Toronto via the Union Pearson Go-Train. Our complimentary transfers to and from the Toronto Pearson International Airport (YYZ) along with free high-speed wireless Internet throughout the hotel promise peace of mind and convenience. We know that food is the most important part of any journey. Visit The Flight Path our full service restaurant onsite open for breakfast, lunch and dinner where our Executive Chef offers locally inspired cuisine featuring fresh fruit, meat and fish options that are made-to-order based on your dietary preferences or restrictions. At the Best Western Premier Toronto Airport Carlingview Hotel each of our thoughtfully appointed bright and airy nature inspired guest rooms feature anti-allergenic hardwood floors and premium amenities such as microwaves and mini-refrigerators on demand. Besides a fully equipped 24 hour Business Center and Grab & Go Coffee Shop, this Toronto Airport Hotel boasts a well-equipped fitness center, indoor heated lap pool, hot tub, sauna and steam room for the savvy traveler who would like to stay fit or for families that want to relax and have some fun. A true one stop shop, you can even book our boardrooms or larger event spaces for your company's meeting, trade show or celebration.

Best Western Premier

Toronto Airport Carlingview Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 375 guest reviews
NOTE ISSUED
Excellent
137
Very Good
142
Average
60
Poor
19
Terrible
17
REFER TO NOTICE
Business Business
72
Couples Couples
177
Family Family
72
Friends getaway Friends getaway
28
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Trip to Cuba"

4
20/09/2018

My Sister and I stayed here and did the park and fly it was a nice hotel and it had shuttle to and from airport and it was very affordable and clean I would definitely do this again next time I fly out and do the park and fly

"Very enjoyable too short stay at this newly renovated hotel close to Toronto Airport"

5
11/09/2018

Had a great overnight stay at this newly renovated hotel 10 mins from the airport with a complementary shuttle. Good were lovely. Very modern decor in bright clean colors. Bed was amazing! Front desk and restaurant staff were all very friendly and helpful. We plan to return and stay for a longer visit.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear MairoT1, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Everything we needed"

5
10/09/2018

Shuttle bus picks you up at the airport. The hotel check-in was quick and easy. The room was very modern and had everything we needed. The restaurant was incredibly friendly and the meals we had there were excellent. The shuttle bus took us to and from the UP train for our trip into the city and again to the airport to catch our plane home. Checkout was straight forward and prompt. Really enjoyed our stay here. The staff at the hotel were excellent.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Connector784583, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Excellent Customer Service"

4
10/09/2018

Although i cancelled my booking due to some circumstances, i was still charged. However, tripadvisor listened to me, looked into my case and within a short period, solved this issue for me with fully refunded.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Yankyera1988, Thank you for taking the time to share your feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We appreciate all forms of feedback and it is through constructive comments that we are able to continually improve our services and facilities for our Guests. We can't wait to welcome you to our hotel in the near future when your travels bring you back to the area! Thank you again for taking the time to share your feedback. Sincerely yours, Joseph S.

"clean!"

4
05/09/2018

Room was clean, which is always my top priority for having a hotel room. I found service was a little lacking... they couldn't bring my friend up a tooth brush because they had only one person on the front desk.. had to go down and leave our room to get it.. a little odd! When we got down there wasn't even anyone at the desk so I had to wait a little bit. I do like this hotel, and it's the second time I've stayed. Never have tried the restaurant, I usually eat out! So many restaurants in the area. Proximity to airport it great!!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Medstudtravel, Thank you for taking the time to share your feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We appreciate all forms of feedback and it is through constructive comments that we are able to continually improve our services and facilities for our Guests. I would like to firstly extend to you my sincere apologies for the problem you experienced on this occasion. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western. I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference. Sincerely yours, Joseph S. - Front Office Manager

"Ok for staying one night, waiting for transfer flight"

3
04/09/2018

The hotell is close to the airport but not within walking distance. The room is not big, but comfortable enough for our family of 2 adults and 2 children, during our 1 night stay. After a long flight our kids wanted to go swiming in the pool, we ended up to only be in the hottub since the water in the pool was very cold. The food in the restaurant was ok, big portions. As we expected there is some noice from the airport with planes landing and taking off. However beeing really tired from a atlantic flight, this was not a problem for us. We where happy there where blindes that made it dark in the room. Thumbs up for the free shuttle service to the airport!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Mrs_Resa, Thank you for taking the time to share your feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We appreciate all forms of feedback and it is through constructive comments that we are able to continually improve our services and facilities for our Guests. I would like to firstly extend to you my sincere apologies for the problem you experienced on this occasion. Have you reported it to any of the staff during your stay? Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western. I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference. Sincerely yours, Joseph S.

"Sleep, Park and Fly"

5
31/08/2018

We used this hotel for a Park, sleep and fly. The booking online was easy and customizable for the nights needed for parking our vehicle. The parking is on site, so we were able to check-in and then go for dinner. There is a computer station if you need to print a boarding pass. The shuttle to the airport was prompt and friendly. We did wait a bit for our return shuttle, but it was a very busy time of the day. We would stay there again.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Ranjiggity, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"DO NOT BOOK! HORRIBLE STAFF! EXTREMELY RUDE AND PICKS FIGHT"

1
26/08/2018

DO NOT BOOK - EXTREMELY RUDE STAFF WHO TRIED PICKING A FIGHT. The air-conditioning was not working. Waited half hour because staff was out. Staff came back to the room, rude, still drinking milkshake. Tried fixing it but unable to. Insisted that it was working, when it clearly wasn't. Argued with him several times, he was being extremely rude. Insisted that it was working despite clearly no air-conditioning! He was just lazy to sort the issue out. The hotel should really look into its staffing better. I will never stay in any Best Western Premier branch again, and will be spreading the word. This has really ruined my trip.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear johndoe1232123, Thank you for taking the time to provide us with your feedback surrounding your recent stay with the Best Western Premier Carlingview Toronto Airport. I was disappointed to learn that we failed to meet and exceed your expectations during your time with us. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western and I will be addressing this issue with the members of the team. Our Human Resources Director has revisited our standards with our front line employees to ensure that we do a better job in communicating our actions to our guests when situations of this nature do arise. If you have a moment and are willing to share any specifics on these items it would help me to remedy these concerns. However, regardless of your response to my request I want to make sure that you feel your comments were heard. I'm hoping that you'll visit us again. If you'd like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer. We value your opinion and appreciate your feedback. I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely, Joseph S. 416-637-7000

"Great place to stay for an overnight."

4
24/08/2018

We arrived to Toronto airport around 1 AM and the shuttle picked us up to the hotel. Rooms were very clean and comfortable. Staff were friendly and helpful. A bit of a wait at check in which wasn't great to wait after a full day of travel. My only issue was that our room was on the 5th floor which required us to take two elevators to get to our floor. Breakfast was excellent with a full menu to order from. The staff were so helpful and allowed us to use the Shuttle back to the airport after we spent 3 nights in a different part of Toronto. Enterprise car rental was two minute walk .

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear N989NYsusanr, Thank you for taking the time to provide us with your feedback surrounding your recent stay with the Best Western Premier Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us aside from the wait time at check in. I would like to apologize for the longer than normal wait-time endured upon checking-in and for the inconveniences initially caused to your stay - please know that we do our very best to make this process go as efficiently and smoothly for our valued guests as possible. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S

"Welcoming and helpful staff"

5
23/08/2018

Our family group of six was staying for one night before flying out from Toronto Pearson the next day. We arrived overdue for a Blue Jays game, and they checked us in very quickly. Sheila in the restaurant was very welcoming and kind to us over breakfast. Even though our airport transfer ended up being well after the checkout time of 12 (delayed flight), the reception staff were very happy for us to stay on, including using the swimming pool to entertain the children during that time (even providing extra towels and hairdryer). The transfer to Terminal One was only 10 minutes. It really was an excellent hotel for a pre-flight stay.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear jmhostracod, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. We are so thrilled this was shown during your stay. We can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Sincerely yours, Joseph S.

"Heading to Alaska"

4
21/08/2018

We booked this hotel so that we could leave our car while we flew out of Toronto airport to Vancouver. The staff couldn't have been more friendly or helpful in getting us checked in to a nice room, helping get the car parked and shuffling us to and from the airport. They also have an on-site restaurant which made it nice for dinner the evening we arrived and breakfast the morning we came back. Well done!!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Habsfan45, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Power outage and still charged full price"

1
17/08/2018

We checked into this hotel in the evening and the power was out. We were told that the power had been out for several hours before we arrived and that there was no timeline on when the power would be restored. We were not offered any arrangements at an alternate hotel so we decided to check in. The power was finally restored at 6am the next morning. The hotel manager would not offer any discount as we were told that the power outage was beyond the control of the hotel. I understand this however why should we still have to pay full price for our room? The manager made it seem as though I was annoying him with my complaint and informed me that no one else complained about this issue. I will not stay at this hotel again.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Howard3c, Thank you for taking the time to write a review on your recent stay at the Best Western Carlingview Toronto Airport. The Hotel would like to apologize for the inconveniences that you may have experienced during the power outage in our area last August 06. It was very unfortunate and very much beyond our control. The Hotel did it's best to maintain clients welfare and making sure that everyone was taken care of, which was definitely our priority. We appreciate your understanding and your patience during that difficult time. On behalf of our entire staff at Best Western, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference when your travels bring you back to the area! Sincerely yours, Joseph S.

"Friendly and very helpful staff "

5
15/08/2018

We stayed at this hotel on our last night of our vacation it was clean,welcoming and lots of comfortable relaxing places to sit The staff were very helpful and friendly they made you feel so welcome and nothing too much trouble! The bar area was a pleasant and staff friendly, which served a good variety food.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Ms. Jillian, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Hmmm..."

3
11/08/2018

I've been to many many regular Best Westerns that were much nicer than this one, not sure how this one is a "premier". The smells are what bothered me the most, I've been all over the world and the smell reminded me of third world country hotels. Even my room stank, it smelled like a dirty smoker was in there and the hotel tried to cover it up with cleaning spray? So that I'm not completely negative... The tile floors in the room were very nice and it's always awesome when the room has a nice walk in shower.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 502bbb, Thank you for your precious comments as they play an important role in our continued efforts to improve our service and products. We are sorry to learn that your room was not to your satisfaction. I would like to firstly extend to you my sincere apologies for the problem you experienced in your room on this occasion. Being a limited service hotel, we regret that the amenities were not at par with your expectations. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western. Rest assured I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference. Sincerely yours, Joseph S.

"Close, Clean, Friendly"

5
10/08/2018

We booked this hotel last minute and were so pleased with our booking. The front desk staff (Sumit especially) were incredibly kind, even while they were very obviously busy. The room was awesome, bed was super comfortable, parking was awesome, and the shuttle to the airport took no time at all. Will definitely book again.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Kristie, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Treated like royalty!"

5
06/08/2018

Five of us were stuck in Toronto overnight due to a cancellation of our connecting flight to Sudbury. It was difficult to find any hotel rooms near the airport until we lucked out with this one. It turned out to be real gem! My husband and I had stayed here years ago, but last week we hardly recognized it when we arrived! It has been totally refurbished and I believe it is under new management. Check-in was friendly and professional. The rooms are beautifully-decorated and comfortable, with all the amenities we needed. Even the little in-room coffee-maker made surprisingly good coffee! We went to the hotel restaurant for breakfast and were overwhelmed by the service and the quality of the breakfast offerings. I had what is probably the best omelette and home fries that I have ever had! Everything was fresh, fresh, fresh! The portions were generous and the price very reasonable. Our server was very helpful in giving us directions to take public transit to the Ontario Northland bus station (since we couldn't get a flight out of Toronto till 11:05 pm. OUCH!!) and even tried to give us the TTC fare from her own money! We didn't allow her to do that, of course, but we sure appreciated getting some Canadian change for our $20 bill. Then the hotel's shuttle driver gave us a ride to the bus stop. WOW! At every opportunity they treated us like royalty! I can't say enough good things about our experience at the Carlingview. I applaud the management and staff for making this stay such a pleasant one. Thanks so much!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear FoxT, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Toronto Stay"

4
04/08/2018

I would like to thank Rana! If it wasn't for her I would not return. Had a bit of a bad experience checking in and the called twice for the shuttle and it never showed up. We ended up taking the TTC got dropped off at Carlingview/Dixon and walked the rest of the way. They changed their policy and we almost had to go to another hotel. The first person I dealt with was rude but the other member or supervisor was very nice and made things work. The next day I spoke with Rana about how awful check in was and she explained things very well on how they had to change their policy and apologized immensely for our experience. This was our third time staying here and it was almost the last but thanks to Rana we will return.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Karen, Thank you for taking the time to share your feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We appreciate all forms of feedback and it is through constructive comments that we are able to continually improve our services and facilities for our Guests. I would like to firstly extend to you my sincere apologies for the problem you experienced on this occasion. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western. I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Please be advised that Cash/Debit is not accepted as a valid form of deposit at this hotel. A bank issued credit card is required for incidentals. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference. Sincerely yours, Joseph S.

"Visiting from Montreal"

5
04/08/2018

This hotel is a very convenient place to stay, super close to the airport, parking include, shuttle to the airport, very clean rooms with all that you need during your stay, and the best of all are the employees, very kind, polite, educated and eficiente, they help you with all your needs, there is not a problem that they couldn't solved, Yami works at the reception, she is the Best one!!!!!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Francisco, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. I have shared your compliments with Yami, and she was honored that you mentioned her. She is our star. Thank you for giving me the opportunity to recognize her for a job well done! Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Great airport hotel"

5
04/08/2018

Great choice for overnight stay on the way to the airport. Staff was friendly, helpful and efficient. We were quickly checked in. We used the wakeup call and pre-booked shuttle to the airport. Everything went smoothly.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Marcy, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Above and beyond"

5
30/07/2018

I cannot rave enough about the service at this hotel. Their star employee, Allan, went above and beyond to assist me with a late-night booking and arrival. Their shuttle service from and to the airport was prompt. The room was sparkling clean and beautiful. Staff wore smiles all around. I felt safe and welcomed. Thank you once again for your hospitality.

"One night stay"

5
26/07/2018

The front desk staff were very friendly and helpful. The food in the restaurant was good, with airport prices. The room was updated and comfortable. Lots of pillows. Good air conditioning. The shower was great.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear mw1031, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph S.

"Nice hotel. You can leave your car in the covered parking lot while you are travelling for a decent price.."

4
09/07/2018

The staff at the reception is very helpful. We travelled to Europe for just over two weeks and left our car in the covered parking lot. For the price of the room (one night, C$214.00) we left the car for 14 days. The only draw-back is that the air conditioning system can be very noisy and does not respond well to adjustment. The room are very clean. There is a free shuttle to and from the airport. The dining room is open until 10 PM, an advantage when arriving from Europe, which is usually between 5 and 8 PM.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Michel, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us aside from the noisy air conditioning system and I would like to apologize for that experience. Have you reported it to any of the staff during your stay? Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"conference review"

5
04/07/2018

We decided to stay close to the airport for convenience for our travelers arriving from across Canada. Airport shuttle was also a key factor. From the time of booking the conference, to the rooms, the catered food and the staff they get a +5 rating. Very willing to please and get us what we needed. I love the Meal Package pricing as it made it very easy to plan. I will definitely be back! Thanks Best Western Premier Toronto Airport Carlingview Hotel!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Alana, Thank you for taking the time to share your wonderful feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Sincerely yours, Joseph Sabido

"Outstanding Staff"

4
28/06/2018

the hotel is more than adequate and the staff are all exceptional. our compliments to them and to the management. close enough to the airport and rooms are well equipped, comfortable and clean - if a little sparse.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Nignups, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Close to airport "

4
25/06/2018

This hotel is close to the airport and has a complementary shuttle. The rooms are clean and comfortable. The staff member that checked me in was pretty rude but the other front desk person was really nice and helped me get an Uber.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Lisa, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. We are so thrilled this was shown during your stay. With regards to staff attitude, I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future and I do apologize for the inconvenience this may cause you. We can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Sincerely yours, Joseph Sabido

"Great place to park, sleep, fly"

5
22/06/2018

Parking is in a "ramp", so it would be great for winter trips. We parked on June 12, and came back on the 19th, found the car in great shape but very dusty ( nothing to worry about). Found the room to be very clean, staff friendly. We would have no trouble staying here prior to our next vacation. We didn't eat in the hotel, so can't comment on food. The shuttle was prompt, the driver cordial.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear George, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us and found the parking location pleasing. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Good place to stay if flying into or out of Pearson International"

5
13/06/2018

Second time staying at this hotel. Still good value to do a park & stay. Efficient front desk, comfy & clean. Their dedicated shuttle to Pearson International was excellent. Left on time from the hotel, and when we called for pick-up after our flight back to Toronto, it was there in 15 minutes. This is the only hotel I will ever stay in when flying out of Toronto Pearson.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Pauline, Thank you for taking the time to share your wonderful feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Sincerely yours, Joseph Sabido-Front Office Manager

"Decent value near Toronto Airport"

4
10/06/2018

This property was formerly an Indigo hotel and as such it has the feel of a boutique hotel with slightly upscale rooms. In fact, this was the first hotel near Toronto Airport to not have carpet in the rooms. The bathrooms are spacious, clean and contemporary as well. Yami at the front desk was fantastic and was a pleasure to deal with. If you need a hotel just for the room near Toronto Airport this is a great choice. If you're looking for amenities and walking distance to activities there are better choices.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear hotelaficionado-007, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. I have shared your compliments with Yami, and she was honored that you mentioned her. She is our star. Thank you for giving me the opportunity to recognize her for a job well done! Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Don't"

1
03/06/2018

This is a long review. Please bear with me. Trip stay May 24-27th. Lovely decorated hotel a long walk away from the main drag, First time staying with this Brand and actually booked because it had a Wet n Dry Sauna in addition to pool and hot tub. For waterbaby me? A dream come true. Plus I could visit old friends, spend time with son n dil and take care of some business. I am a snowbird with a mailing address in the Toronto and actually reside in USA. Check in was weird. “Nav" insisted that it was hotel policy to take all my room charges up front plus incidentals. Making my bill a whopping 842. Up front. I found it weird as most hotels hold incidentals then you choose your method of paying but OK. I used two credit cards( This will come up later) We all decided to check out pool. Lovely group there made new friends. No towels. Called for towels 30 minutes later still no towel. So I went to front desk to ask for towels. Finally 7 upstairs towels were brought to pool with group of ten people already there. We left close to 11 no other towels ever came. Now the saunas. The dry worked fabulously but wet kept bugging us. It was wet n cold with some steam near the ceiling but cold, clammy tile everywhere else. The buttons outside kept saying it was building temp but never went past 80 without shutting down. Knowing that older saunas sometimes have a silver square button that releases steam I searched in the sauna and casually smacked it with the back of my hand. Yep I burnt the crap out of my hand. The night auditor gave me some ice for my hand as I was leaving to meet friends at midnight. I ended up STAYING with friends the entire weekend eating pain pills and keeping my hand in cold water. The lovebirds enjoyed my room. Pfft! To add insult to injury the hotel charged both cards for the stay. That was not resolved until a week after my stay. The night auditor said the Manager would call me. No calls yet. Day 10 and well..I STILL have no use of my Right hand. It looks like it will scar and since the hotel has offered no compensation my kids are urging me to see my lawyers. My review. Great for just sleeping. Staff r friendly. You will be better served at the Marriott or Sheraton. DO NOT BE TEMPTED by the Saunas. Never got on their WIFI and I tried, or there would have been immediate pics on my social media. The rest of this week was in too much pain. Day 10 pic.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Ms. Marie Claire, Thank you for your precious comments as they play an important role in our continued efforts to improve our service and products. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Being a limited service hotel, we regret that the amenities were not at par with your expectations. We will investigate further regarding the situation you faced in the sauna. I have mentioned it during our management meeting. If you have a moment and are willing to share any specifics on these items it would help me to remedy these concerns. However, regardless of your response to my request I want to make sure that you feel your comments were heard. I'm hoping that you'll visit us again. If you'd like, you can reach me via hotel phone number. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference. Most Sincerely, Joseph Sabido

"Home away from home"

5
28/05/2018

The best western premier is by far the best hotel where I stay in Toronto. I have tried them all and it is the only place where I really feel welcomed and at home. Check in staff is excellent as for the restaurant staff. Food is excellent.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Mr. Chadi514, Welcome back and we are glad that you call it your "Home away from home". We are very cheerful to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Most Sincerely, Joseph Sabido

"Nice hotel"

4
25/05/2018

This is a very nice hotel just south of the airport. Very clean and the rooms were above standard. They gave me an option for a view of the golf course which was nice and quiet. I will definitely return when in the area.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear mwoody52, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. We are so thrilled this was shown during your stay. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Most Sincerely, Joseph Sabido

"Another great experience! BWP ?? "

5
24/05/2018

Definitely will return...time & time again. Every stay (with 2wks parking) has worked out well for us. The staff are friendly & very helpful. I'll mention how front desk staff, Yammi, saved the day for us. After making reservations several months before our stay, we arrived at this BWP. Unfortunately the booking had been made(my mistake) for a different location. Yammi was able to get a room for us with 2 wks parking as well as cancel the other booking. She also set us reservations on our return. Could have hugged her! The shuttle bus driver was very attentive, caring & sincere. No chance of us staying elsewhere. They have our return business! Yes, you can hear the airplanes, but that comes with being close to the airport. Didn't use the dining room this visit.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear MaryV55, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. I have shared your compliments with Yammi, and she was honored that you mentioned her. She is our star. Thank you for giving me the opportunity to recognize her for a job well done! Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"One of the best Pearson Hotels if not the best!"

5
23/05/2018

When we started traveling (25 years ago), there were lots of Toronto Airport Hotels offering 'Park/Stay/Fly, now they are few and far between. You can seldom get a parking pkg. with more than 8 days parking, extra days $18 - $20/day. However we found a Hotel where you are treated so very well. From the Reception Staff (they are marvelous) to the Restaurant Staff to the Chambermaids to the Staff working around the Hotel to the Shuttle Bus driver - they are all amazing! They make you feel like you are their number 1 priority. If I had to offer a negative, it would be that the small shuttle van be cleaned and any more than 4 people, it's really crowded! The Hotel itself is very clean and very well maintained; our room was immaculate, beds & pillows so very comfortable. I could go on about this Hotel, suffice it to say we will be returning to it when we are off on our winter vacation.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear TLEMOCAC, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. With regards to shuttle van, I already passed it on to the shuttle company's owner. On behalf of our entire staff at Best Western, we thank you for your business and we can't wait to welcome you back to our hotel when your travels bring you back to the area! Sincerely yours, Joseph Sabido

"just ok"

3
22/05/2018

check in was great , check out not so much --- too busy training another staff member -- small room with large shower --- room was clean but on our floor (3) lots of noise at midnight till 1:45 am with door slamming, loud talking laughing in the hallway then more door slamming --- great location for overnight stay to connect with another flight ---- our shuttle drivers were very good and helpful but the van needs to be cleaned inside ---- restaurant on site with friendly service , food okay --- no complementary breakfast that we were aware of ---- not a premier hotel in our view

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear John, Thank you for taking the time to share your feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We appreciate all forms of feedback and it is through constructive comments that we are able to continually improve our services and facilities for our Guests. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Being a limited service hotel, we regret that the amenities were not at par with your expectations. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western. With regards to breakfast, we have our restaurant on site that serves very affordable price for A La Carte menu. Again, thank you for your comments. Hopefully, we will have the opportunity to be welcoming you back soon for you to experiment the difference. Most Sincerely, Joseph Sabido-Front Office Manager

"Great Park, Sleep, Fly Option"

5
17/05/2018

Though we live in Michigan, we often fly out of Toronto when the price is half that of Detroit Metro. We book a Park, Sleep, Fly.. We drive to the hotel, park, catch the airport shuttle, fly to Europe that night. Then we return, catch the airport shuttle to the hotel, spend one night before driving 4 hours home to just north of Detroit. This was the best hotel we've used for this option. Staff was so friendly and helpful. We did not use the restaurant, but there are two others that you can walk or drive to very close. The room was really comfortable and the bed was great. This hotel is also closer to the airport than others we have used. Plus, the price is a good value.We will definitely use this hotel again and would recommend it.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear ParisCarol, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us and found the location convenient. Our team is passionate about creating an excellent guest experience. We are so thrilled this was shown during your stay. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Most Sincerely, Joseph Sabido

"Hotel Disaster! Do not stay here!"

1
07/05/2018

Had a reservation booked before our holiday and was told parking was not an issue to leave the vehicle. Upon check-in was told the vehicle could only stay one night as no room for extended parking. Explained that I had asked prior to booking and was told not a problem which the clerk said that could not be, essentially calling me a liar and kept insisting I was lying. Asked to speak to a manager and was told none on duty. Front desk staff (2) were very rude and extremely confrontational and unhelpful in every way. Wrote to Best Western hotels head office and never even received a response. WORST hotel experience and chain EVER! Had to go elsewhere. Thanks to Sheraton Four Points for bailing us out and providing excellent service and care.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Brian, Thank you for taking the time to provide a review based on your last experience with us. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western and I will be addressing this issue with the members of the team. With regards to long term parking, we suggest to most of our guests to book your reservation months in advance with parking packages unless you're staying with us in the hotel for days and needing a space to park your vehicle each night then we have guaranteed parking space available on site (reservation is not needed with applicable fees). If you have a moment and are willing to share any specifics on these items it would help me to remedy these concerns. However, regardless of your response to my request I want to make sure that you feel your comments were heard. I'm hoping that you'll visit us again. If you'd like, you can reach me at the hotel's phone number. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Most Sincerely, Joseph Sabido

"Park & Fly"

4
06/05/2018

Third time staying here, and this hotel is always a class act. I use the park & fly service and stay overnight when I return. Good covered parking, although it can get a bit full at times. Excellent service at the desk and the shuttle is quite convenient. Very little waiting. Rooms are great, spacious, comfortable and quiet. If you arrive back early enough, the bar/restaurant may still be open. Breakfast service in the restaurant is always friendly and the food is excellent.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear GWMtravels, Thank you for taking the time to share your wonderful feedback regarding your recent experience at Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Most Sincerely, Joseph Sabido

"Best stay so far! "

5
27/04/2018

Want to say thank you to all staff members for the best service I've had at this hotel so far! Spent the week there. Had breakfast and dinner every night too. All was excellent and I look forward to my next stay. Keep up the dedication and commitment to great service.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Mrobic, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. We are so thrilled this was shown during your stay. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area!

"Great service, convenient, close to airport..."

4
27/04/2018

Great service, friendly staff, clean, comfortable, quiet and close to airport. Great and quick check-in and check-out experience. Rooms are spacious, clean and modern. Wireless internet is fast and efficient. Well situated. Always enjoy my stay.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Jason P, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Lovely property minutes from everything"

5
23/04/2018

Beautiful clean rooms. $10 for parking a day, its covered parking garage. Breakfast included with is nice. Enjoyed property a lot. there was a lot of noise in the hall at night, and nothing seemed to be done about that. It ruined our stay as we couldn't rest from 2am-5am.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear SDMichael, Thank you for your precious comments as they play an important role in our continued efforts to improve our service and products. I would like to firstly extend to you my sincere apologies for the problem you experienced with the room you are in due to noise. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western. Rest assured I will be addressing this issue with the members to ensure that this type of incident is not repeated again in the future. Have you reported it to any of the staff after you checked in or during your stay? If you wish to speak with me, please do not hesitate to contact me directly and I will be happy to discuss with you personally. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Most Sincerely, Joseph Sabido

"Park, Fly, Stay"

5
20/04/2018

We booked our hotel stay for the end of the trip when we knew we would be arriving back in Toronto at 0145. The day we departed we checked in for when we got back, left the car in covered parking (thank goodness since it snowed while we were away) and got the shuttle to the airport. We were given a number to call for the shuttle when we returned and at 0230 in the morning were picked up and taken to the hotel where the night clerk speedily checked us in and gave us late check out. We were very impressed with the friendliness of the staff and their service.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear ljb340, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Stay, park and fly"

5
19/04/2018

We arrived at hotel night before our flight. Parked our vehicle in enclosed parking garage. Check-in was fast and so friendly. Hotel was very clean and the room was good with comfy beds. Had drinks and dinner in the lounge/restaurant and the waitress was also very friendly and helpful and food and drinks good. Took shuttle to airport the following morning. Shuttle was on time and shuttle driver very nice and helpful. We phoned for the shuttle when we got back a week later and didn't have to wait too long before he showed up to pick us up. Arrived back at hotel and picked up our vehicle and headed back home. Really enjoyed this hotel and would definitely stay here again.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear jojoEdgar, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Good location"

4
18/04/2018

Rooms were clean and comfortable. Check in was great the lady at the front desk was so friendly. Airport shuttle was quick and on the way home we called for pick up and they arrived within a half hour.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear R R, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Flights Cancelled-they saved us from sleeping in the airport "

4
18/04/2018

Booked on three hours notice when we found our flight connection out of Toronto was cancelled. They picked us up and the desk staff were very pleasant and accommodating. Brunch in the restaurant the next morning was marginal. Bacon and eggs were good but the eggs benny was very poor. They were good enough to transport us to the airport and back to see if we could access our luggage (no joy). Room and simple and clean. On the second day of our storm stay, Toronto had power outages. Make sure to ask for extra blankets as our room had electric heat. By the morning of our third day, the electricity was back on. The desk staff helped us identify a local mall where purchased some essentials. On the morning of the fourth day we were able to fly out. This facility was very friendly and accommodating, not luxurious but clean and recently renovated.

"Close to the airport."

4
18/04/2018

Stayed at this hotel the night before our flight. We had the park sleep and fly package, which was a good deal. The check in was fast, room was modern and very comfortable with the king size bed and great shower. Microwave and fridge in the room. Hotel is right under the flight path, but we did hear hardly anything. Check out was fast too. Food in the restaurant is nothing special and pricey as are the drinks at the bar. Service was good. Reserved a spot on the shuttle in the morning, it was on time and the driver was friendly. Coming back we called and the shuttle was there in 15 min. very help full driver. Parking in the garage was a challenge as it was almost full. We found a very tight spot at the very top of the garage which is not covered, and after our trip it took a lot of going back and forward to get out of the garage as more cars were looking for a spot or also trying to get out. Wonder if there is more parking space available for if the garage is full.

"Less than 10 minutes to the airport"

4
09/04/2018

Nice & friendly front desk staff. Very welcoming. Rooms are recently renovated. Not a fan of the shower head and the shower. The shower was either too hot or too cold. The free shuttle is always nice. Too bad breakfast wasn't served earlier than 7 in Sunday's, we couldn't take advantage of it as we needed to leave at 7 for our flight.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear CCrostwaite, Thank you for taking the time to write such a wonderful review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. With regards to breakfast hours, I already passed it on to our Food & Beverage Manager. In the future, please let the front desk know for alternative breakfast option a night before, for grab & go. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"A good spot before flying"

4
02/04/2018

We have use Bestwestern rewards to book this hotel before our flight in the next morning. A good hotel to stay before your flight. Coffee in the lobby. Gym and indoor pool. You need to reserve and pay a fee if you want to leave your car in the hotel or you can leave your car at th park and fly nearby. No breafast provide. Shuttles to the airport are prompt.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Pat, Thank you for taking the time to write us such a wonderful review. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. With regards to breakfast, we have an A La Carte menu served in our restaurant for an extra cost. In the future you may also book with breakfast packages. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Must have been the full moon?"

3
01/04/2018

Where to start? We are long time Best Western Hotel guests and typically make BW's our hotel of choice. 1) Called for shuttle pick up while waiting for our luggage. I was placed on hold for over 5 minutes and had the pleasure of a recording tell me, over and over, the hotel was 5 minutes from the airport. When the desk clerk finally took my call he told me to call back when we left the luggage area. I tried to inquire about where to meet the shuttle or where a courtesy phone may be to make that call, but was told to look for a pay phone and just call back. We found an information kiosk at the airport and they had a courtesy phone with a code for the hotel. Spoke to the hotel desk clerk and requested the shuttle. We were told to wait by pole 37 which we did for over 20 minutes. So much for being 5 minutes from the airport like the recording kept repeating. 2) After a long day of travelling we were hungry and thirsty, so we headed to the lounge/restaurant. Here is where the comedy started. - The POS system was down, so the waitress/bartender/bus person had to calculate everything by hand. Good thing she was decent at math and was not over run with customers. Probably about dozen or so people. I did feel for her though and she kept her composure the whole time. - Because POS was down, we could not charge to our room. So much for using the $55 in BW reward cards we had acquired in the last few months. That was disappointing. - Wanted to order Fish & Chips, but apparently they were sold out. Picked the steak sandwich. It was decent. Hubby had the gumbo soup which he said was delicious. His chicken parmigiana was just OK. - After dinner we stuck around to watch the hockey game and enjoy a few drinks. Well, they ran out of Canadian Club rye after 2 drinks. Switched to Crown Royal. Apparently, the price switched from $8.75 to $12.00/ drink which we did not know until the bill had been hand calculated. Is it our fault they ran out? Felt ripped off. - More patrons came to the restaurant and were told they could order, but the meal they wanted did not come with salsa, as they ran out. Who runs out of salsa when you have quesadillas and nachos on the menu? 3) Final straw occurred around 3:00 a.m. when a very loud family of 4-5 checked in to the room next to us. We heard them coming down the hallway and unfortunately were given the room right next to us. We were rudely awoken and had to call down to ask for them to be quiet or for a new room for us. This was taken care of in about 15-20 minutes. I understand this is an airport hotel with guests arriving and departing at all hours, but why give them a room right next to other guests when the hotel was not near capacity? Not sure whether to chalk everything up to a full moon or it being April Fools Eve, but this stay was definitely a comedy of errors. Most of it we tried to laugh off. The hotel in general is very nice. Recently remodeled with clean, comfortable rooms. We enjoyed our free breakfast for being Diamond members. Service was good and the majority of staff were friendly and helpful. Not sure if we would stay here again though.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Dakbail, Thank you for taking the time to write a review following your recent stay at the Best Western Premier Carlingview Toronto Airport. We are disheartened to hear about the issue you had to face during your stay. We've taken a note of the issue that you faced and shared with the team for immediate rectification. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. Please be assured that this is not typical of the very high standard on which we pride ourselves at Best Western and I will be addressing this issue with the members of the team. I have mentioned it during our management meeting. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido -Front Office Manager.

"Great place to stay before or after your trip"

5
26/03/2018

I booked this hotel on someone recommendations and this is going to be my go to place from now on. We go away every winter and the biggest plus was the covered parking. We have a large truck and there was no problem fitting it in. We stayed after our trip so we parked, paid and caught the shuttle to the airport the week before. They have two large vans that shuttle you to the airport and it was excellent. It was the first time the driver actually dropped us off right at the counters for our airline. They always ask but then you never seem to get dropped off at the right spot but they did. On our return we got in at 11:00 and had our luggage around midnight. I called as we were walking to the front and they said they would be 20 minutes. They were actually there in 10 which was fantastic. It's a very quick drive from the airport as the hotel is located up Carlingview Drive so they don't have to come near the busy Airport / Dixon Road. Check in was great and we were in our extremely comfortable bed by shortly after 1:00am. We were with another couple and I had asked for us to be close by each other. We were right across the hall and they put us at the end so it was really quiet. First time ever that someone getting up at 3:00 to catch an early flight didn't wake me. The rooms are fresh, modern, clean and well appointed. There was coffee, tea and water available in the lobby too.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Christine, Thank you for taking the time to write us such a wonderful review. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Okay"

3
26/03/2018

Overall satisfied with the experience of staying at the BWP. Lobby was mainly manned by 1 person every day I was there, which caused line ups. Did not appreciate that. Room was clean and modern though. Totally acceptable for a short stay.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Zayadasilva, Thank you for taking the time to provide a review based on your last experience with us. With regards to manning at the desk, I will look into it. I would like to firstly extend to you my sincere apologies for the inconvenience this may cause you. Rest assured I will be addressing this issue with the members of the team to ensure that this type of incident is not repeated again in the future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to share your feedback with us and we hope you will come back and see us again soon. Sincerely yours, Joseph Sabido

"Tremendous Value"

5
15/03/2018

What more can I say...really...the front desk staff will make you feel right at home immediately...Yami (pronounced pajamas)...Leanna...Sahari are 3 names that come to mind ...very clean rooms with more than adequate amenities...the cleaning staff honor the "Do Not Disturb" sign...unlike so many other hotels that I stay at...which is necessity for me quite often...a Keurig coffeemaker with sufficient coffee is provided...as an added bonus the breakfast cook makes the "BEST" poached eggs consistently...my only complaint is that there are very few TV channels to choose from...a sports channel or two would be nice

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi, Thank you for taking the time to write us such a wonderful review. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. With regards to TV channels, I am sorry for it was only a limited options. We are working diligently to improve our products & services. Thank you again for sharing your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Great park and fly hotel"

5
13/03/2018

My husband and another couple stayed here at the end of our trip. We parked here and took the shuttle over to the airport. The parking is covered so that is a great choice when we deal with snow. We came in late and the shuttle was there in 10 minutes so really great service. The room was well appointed and very comfortable. As per our request they kept us together in fact they had us at the end of the hall so it was very quiet in the morning. We will for sure stay at this hotel again. The front desk staff were extremely friendly and fun.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Morrowbc, Thank you for taking the time to write us such a wonderful review. We are very happy to hear you enjoyed your stay with us. Providing superior experience for you and other guests is our priority. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Stopover"

3
12/03/2018

Great, clean, small rooms for the hotel price & conveniently located to the airport. Not great for bar & restaurant, but close to all kinds of restaurants .Easy access being that it's not a huge hotel & convenience of long term parking.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi, Thank you for taking out time to pen down your feedback on your recent stay at the Best Western Carlingview Toronto Airport. I am delighted to hear that our hotel was situated close to everything you find interesting. We are working diligently to improve the services & products in our hotel. I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"Half decent"

3
07/03/2018

Hello and as always thank you for reading my review. My husband and I decided to stay at this hotel the night before our flight to save us from having to get up at the crack of dawn to travel 2hrs. The location of the hotel is a little confusing you can not see it very well. When we entered the hotel the lady at the front desk was very nice but informed us that since we had booked through expedia that we did not have the option to keep our car at the hotel for the week (which was the reason we booked here) so be warned to check ahead because we had to park our car somewhere else and make alternate plans. The hotel itself if fairly dated but our room was fairly nice. Comfy/squeaky bed, soft sheets and the bathroom was quite big with a nice big shower/warm water. We went for dinner at the restaurant and the food was pretty good for the price. I had the prime rib burger which was very juicy and my husband had the chicken Caesar wrap. Our waitress was very friendly and accommodated my nutrition concerns. Other than the parking fiasco our stay was good but we will probably choose another hotel next time. Cheers!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Adrienne, Thank you for taking the time to provide a review based on your last experience with us. We are sorry to learn that your room was not to your satisfaction. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. With regards to long term parking, reservations have to be made with parking packages (like Park N Fly) unless you're staying with us in the hotel for days and needing a space to park your vehicle each night then we have a private parking space available on site (reservation is not needed with applicable fees). Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Sincerely yours, Joseph Sabido

"The only place to stay "

5
05/03/2018

Best hotel close to Pearson Airport. Amazing staff whom make you feel at home with clean updated rooms and exceptional service. This is my go to hotel in Toronto as close to everything with many restaurants within walking distance

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Craig, Thank you for taking the time to write a review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. Our team is passionate about creating an excellent guest experience. We are so excited this was reflected during your stay. Thank you again for taking the time to share your feedback with us and we can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Sincerely yours, Joseph Sabido

"Impressed"

5
03/03/2018

The price was very reasonable, friendly staff & good sized room. Our king size bed was very comfortable, room was exceptionally clean & it's very quiet. Free parking. Not that it mattered but their in-room phone didn't work. We had to call the front desk with our cell. We told them but they didn't even acknowledge so I'm thinking they don't use them anymore. Lol I mean who really does!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank you for taking the time to write a review on your recent stay at the Best Western Carlingview Toronto Airport. We are very happy to hear you enjoyed your stay with us. We can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area!

"A quick stopover"

4
28/02/2018

I was only there from early evening to 5:30am so did not experience all the hotel has to offer, but my experiece was good. The transfer was quick and reception staff friendly and efficient. My room was very comfortable.

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Diana, Thank you for taking the time to write a review on your recent stay at the Best Western Premier Carlingview Toronto Airport. We are very happy to hear that you enjoyed your stay with us even though it was a short time. Our team is passionate about creating an excellent guest experience. We can't wait to welcome you back to our hotel in the near future when your travels bring you back to the area! Sincerely, Joseph Sabido

"Lovely room but not enough shuttles"

4
26/02/2018

When we arrived at the hotel and tried to reserve the airport shuttle back to the airport the next morning many were already booked up and we had to book one for 5am, a couple of hours earlier than intended. The hotel room was lovely, the bed was so comfy, even if we were only in it for about 4 hours!

BWPToronto, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi, Thank you for taking out time to pen down your feedback on TripAdvisor. I would like to firstly extend to you my sincere apologies for the problem you experienced during your stay. We are working diligently to improve ourselves and are all excited for the outcome. Thank you again for taking the time to share your feedback with us and I do hope we have the pleasure of welcoming you back to the hotel again in the near future. Most Sincerely, Joseph Sabido

"Good enough to stay one night"

3
18/02/2018

We needed a place to stay one night waiting our connecting flight.so we choose a hotel near the airport with hotel shutle for more comfortable way to go there and back to the airport.we didn' t like that nowhere is written that you have to call the shutle.so seeing shuttels coming and going one may think that they are circulating automaticaly.the reception stuff were very friendly and helpful.the restaurant is offereng food which is realy not tasty and you can not have breakfast before 6 am.the room was cold when we arrived.and the place need ‘ face lift'.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi 15adela, Thank you for posting you review online! We would like to apologize for not exceeding your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will bring up your comments to the attention of our restaurant manager. We hope you will come back and see us again soon. Yours in Hospitality, Best Western Management

"Super Comfy!!"

5
11/02/2018

We only stayed one night as our flight came in really late. Absolutely beautiful and modern hotel room with the most comfortable bed ever!! If we didn't have a long drive home, we would've stayed longer! We'll definitely stay here again!

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi ljhumphreys, Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience. We look forward to welcoming you back in the immediate future! Best Western Management

"This place needs a face lift."

1
08/02/2018

Way too much money for an outdated room that is extremely small. Not comfortable and not a warm feeling at all. Front desk staff hid behind a wall and every time we needed them we had to yell for them. Will not come back here at all. Will not recommend.

BWPToronto, Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank you for your review. Your feedback is very important to us and we really appreciate the time you spent on completing our survey. Our goal is to make sure you, our valued guests, receive the very best here at BEST WESTERN PREMIER TORONTO AIRPORT HOTEL. From your response it appears that in some areas of service we did not meet your expectations. As a valued guest, I would like to re-assure that we have had a discussion with the concerned department and are taking steps to make sure that this is an isolated incident. Our guests and the service that we provide to them is of paramount importance to us and we thank you for helping us by providing us with this very constructive feedback Thank you for making our BEST WESTERN PREMIER your hotel of choice and our BWP family looks forward to you staying with us again in the near future.

"Great stay before flight"

4
05/02/2018

Stayed there before our flight to Dominican Republic. Rooms are clean and spacious. Front desk staff were very helpful and pointed out the fact we could get an express breakfast in the AM as we were leaving before breakfast started. Covered parking for a week this time of year was a bonus but it does fill up fast. Close to the airport and shuttle service both to the airport and on return was prompt. The shuttle bus does need a little TLC both mechanically and inside.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Sandman1314, Thank you for takig the time and reviewing our property! We appreciate your kind feedback and hope to see you again in the immediate future.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'll bring up your comments regarding shuttle condition on next department head meeting. Yours in Hospitality, Best Western Management

"Good Place to Park & Fly"

4
05/02/2018

Stayed at this airport hotel on Jan.20 and Jan.30. Price included 15 days free covered parking. Room had King bed and was clean. A little noisy with planes overhead but was fine for the brief time there. Free shuttle was prompt arriving at airport upon return. Has mini fridge and microwave. Would recommend for park stay fly.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Reynolds12, Thank you for taking the time and posting your review online! We appreciate your kind feedback and look forward to welcoming you in the immediate future. Yours in Hospitality, Best Western Management

"2 Night Stay Before Flight"

4
04/02/2018

A bit expensive for what it is...a bit over rated in that is a 'Premier' BW. Didn't find it that different to a 'normal 'BW' - that said, Parking Good, Staff Good and Room Okay. Gave us a later check out 13:00 without charging which was nice of them.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Roy G, Thank you for posting you review online! We would like to apologize for not exceeding your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours in Hospitality, Best Western Management

"Great location to airport, clean modern rooms, covered parking"

4
03/02/2018

This hotel serves its exact purpose when your flying out of Toronto and leaving your car while away. Check in is fast and easy. The rooms are modern and clean. Tv's have a hookup panel so you can watch usb tv shows or movies you bring if you like. Shuttle service is quick as they are directly across the highway. Coming back when you call shuttle its about a 10-15 min wait is all. Overall a great stay as this was my second visit. The prices have jumped like many things but with 8 days parking not bad. Price jumped about 80% since my 2016 visit.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Kevin K, Thank you for taking the time and posting your review online! We appreciate your kind feedback and look forward to welcoming you in the immediate future. Yours in Hospitality, Best Western Management

"Park stay and fly"

4
30/01/2018

We stayed here several times when this hotel was the Indigo. This was our first stay since it became a BWP. Not sure how it rates premier status. It has been spruced up a bit but overall I didn't see a ton of change. We always liked it before and nothing has changed in that regard. Rooms still comfy and clean, front desk services were great, and very prompt shuttle service. You do have to call on your return for a pickup, they give you a card with the number and p/u location. They will also book your shuttle to the airport. The on site restaurant was ok, convenient although there are places walking distance. Parking is covered...which is a big reason we always stayed here :) there is a super 15 day package! If you like planes, you're at the end of a runway and it's great to watch, and not noisy. We would certainly return here. Very handy to the airport!

Anastasiia K, other at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi vjmToronto, Thank you so much for taking the time to fill out our survey and post your review online. We appreciate your feedback and hope you will come back to see us in the immediate future! Yours in hospitality, Best Western Management

"Okay"

3
26/01/2018

Our daughter is getting married in Mexico so here we are at the BWP. The rooms were ok and Daria at the front desk was helpful. The restaurant was a disappointment. We had 10 people for drinks and dinner. The food was ok. The service was unacceptable and substandard. Hopefully the staff will read this and improve. But, we had a great time and better then a day at work.

Anastasiia K, other at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi 9620, Thank you for posting you review online! We would like to apologize for not exceeding your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will bring up your comments to the attention of our restaurant manager. We hope you will come back and see us again soon. Yours in Hospitality, Best Western Management

"Close to YYZ"

3
23/01/2018

Hotel was close to airport which is why I chose it. Had an early flight next morning. Only downfall : We waited for the shuttle after we landed for an hour ! There are apparently 2 different waiting spots and we were at the wrong one - - so make sure you're at post 36 (I think it was and not 6). I called and the other couple called and they were told post 6, and I was told 36...When we got to the hotel after 10pm of course the restaurant was closed - so we had to walk to the closest restaurant at 1030pm for food as we didn't want pizza pops or a dodgy sandwich (what they offered in their fridge in the lobby) Room & bathroom was nice, the heat didn't heat up all throughout the night and the floor was freezing.

Anastasiia K, Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi nitsirkeH, Thank you for taking the time to review our property! We would like to apologize for not exceeding your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'll bring up your comments on next department head meeting. Please feel free to contact the Sales Office to further discuss the issues you had during your stay and I'll be happy to assist you. Yours in hospitality, Best Western Management

"Excellent hotel, convenient and recently updated"

5
20/01/2018

We stayed here after a trip to Grenada and arrived around midnight. Reception was quick, efficient and welcoming and showed that as Diamond loyalty members, we were valued. Our 4th floor room was modern and very comfortable, with all therequired amenities, The king size bed was excellent, the bathroom clean, modern and very functional, and the flat screen tv, in room electronic safe, mini-refrigerator, etc and toiletries all made the room ideal. The room was very quiet and we enjoyed a sound sleep. An a la carte breakfast was served in the main floor restaurant. The service was excellent....friendly, professional and fast. The food was very good, and an individual carafe of coffee was left at the table. There is a lap pool and gym, but we did not use either. Wifi was fast. This hotel offers paid covered parking which is most useful on a snowy evening! At checkout, we were greeted by Yami, who again made us feel valued and important. She did an excellent job of representing and itemizing the merits of this fine hotel and ensured that we will again visit this fine facility. This hotel is a 5 minute drive from the Terminals.

Anastasiia K, other at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Nigel G, Thank you so much for taking the time to fill out our survey and post your review online. We appreciate your valued feedback and hope you will come back to see us in the immediate future! Yours in hospitality, Best Western Management

"A night stay before a flight"

3
15/01/2018

We stayed a night before we flew out, hotel was clean. The pool was small and the restaurant was cold and uninviting. Staff were helpful. However I expected a little more from the premier title. The rooms were quiet and I did not hear the noise from the incoming flights.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi sap136, Thank you for posting you review online! We would like to apologize for not exceeding your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will bring up your comments in our next department head meeting. We hope you will come back and see us again soon. Yours in Hospitality, Best Western Management

"Great value - close to airport"

5
08/01/2018

It was a quick over night stay in Toronto out by the airport. Shuttle service was quick. The convenience of staying by the airport was good. We took the UP train downtown from the airport and it was simple and easy!

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi HockeyMark, Thank you so much for taking the time to fill out our survey and post your review online. We appreciate your feedback and hope you will come back to see us in the immediate future! Yours in hospitality, Best Western Management

"Great hotel"

5
05/01/2018

We did not originally look to stay here but with the traffic that we encountered on our drive home for Christmas, this is where we ended up and it was a pleasant surprise! Room was spacious, bed was comfortable and I usually have a hard time sleeping in hotels. We had our dog with us and it was only a $20 pet fee which I find cheap compared to some hotels. Breakfast was included and it was good as well. It was nice to have a few options off a menu rather than the normal continental style. Parking is $10 dollars. I found it a little odd that there was a fee for parking so far outside of downtown Toronto but I have paid much worse so it wasn't a big deal. Overall we enjoyed our stay here and would definitely stay here again.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Tyler, Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience and look forward to welcoming you back in the immediate future! Best Western Management

"Another great stay"

5
04/01/2018

We checked into the BW Premier on Dec. 3, 2017 for our overnight stay prior to flying to Cuba the next morning. AS Platinum members we were given a snack pack with juices and treats as well as being offered a free breakfast the next morning. As we were departing very early and would miss breakfast, we were offered muffins and juice in place of breakfast. This was also offered to our friends that we were travelling with. The price of our room also included one week indoor parking. The 2 young ladies at the check-in desk were extremely helpful. Later in the evening we had drinks at the lobby bar and were served by a young lady named Ita who was very pleasant too. Overall the 4 of us enjoyed our stay. The rooms were well appointed and clean. The shuttle bus to the airport only stops at this hotel and is very convenient. Will definitely stay here again before our next vacation.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Belle T, Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience and look forward to welcoming you back in the immediate future! Yours in Hospitality, Best Western Management

"Best Western Premier Toronto Airport Carlingview Hotel"

5
03/01/2018

We were greeted by excellent receptionist/desk clerk who organized our stay as well as our shuttle service. Since it was Dec 25th, she also asked had we required somewhere to eat as most places were closed and made recommendations on places that were open. The shuttle service was great back & forth to airport. The rooms were very clean/beds were great & breakfast was exceptional. Overall great stay--Highly recommended!

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi J2623GVdeborahb, Thank you so much for your comment! We appreciate your feedback and hope to see you again in the immediate future. Yours in Hospitality, Best Western Management

"Airport Convenience"

3
01/01/2018

Stayed here to be near the airport. The hotel is a four minute drive from the airport. The hotel has a very reliable shuttle service to the airport, we used it twice. I would describe the hotel as generic. The rooms were clean as was the lobby. Rooms were small. The staff was available when we needed them to be. No one was overly enthusiastic or especially friendly, which was ok. The attached restaurant was mediocre. The hotel is not within walking distance of any other restaurants. Cab fares were very pricey as the cab drivers can charge whatever they feel like ($22 for the 4 minute drive from the airport). So, location of hotel is ok but I'm sure there are better options especially if guest is relying on public transportation. We stayed for two nights. The cleaning staff did not replace our face clothes or towels after the first night. Rooms were not very sound proof as I heard elevator noises starting very early in the morning. Hotel has a small parkade and charges $10 a night. It looks like hotel rents lot out to travelers so parking was minimal. The bed was comfy, room was cozy and clean. I wouldn't mind staying here again but would likely look for sometime different if I were to stay in the area again.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi annemariem2018, Thank you for posting you review online! We would like to apologize for not exceeding your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will bring up your comments in our next department head meeting. We hope you will come back and see us again soon. Yours in Hospitality, Best Western Management

"Less than Premier"

2
24/12/2017

Well as a Diamond Elite member with Best Western you can guess that I frequent them a lot. My experience at this one in particular fell short in the expectation level. The room I had seemed very crammed. The TV was offset from the bed and had no side adjustment, squeaky bed, toilet tank under the counter in the bathroom, the non-functioning climate control (room was a sweat box), to the....wait for it....parking fee! Think about it - an airport hotel that charges for parking. Most hotels offer free parking and for week or 10 days as an incentive to attract customers. Not this one. Nice hotel though, glad I wasn't there any longer than the 5 hours I was there unfortunately. I have stayed in Best Western Plus hotels that were far more superior in layout, décor and value.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Richard, Thank you for taking the time to review our property! We would like to apologize for not exceeding your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Unfortunately airport hotels in this area do not offer free parking, however we do offer 7 and 14 days parking packages as most other hotels do, I apologize if this option was not offered to you. Please feel free to contact the Sales Office to further discuss the issues you had during your stay and I'll be happy to assist you. Yours in hospitality, Best Western Management

"Fantastic Front Desk"

5
23/12/2017

Hotel close to airport and the front desk staff are amazing, especially the Front Desk night staff, I think his name was Allan. It was so nice to see a smiling face at 2am upon check in. Rooms are super clean and modern and the beds are very comfortable. We will definitely stay again. Also we were away for 2 weeks and we left our vehicle in the above ground covered parking. Was nice to come back to vehicles with no snow on them :)

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi crafty705, Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience and look forward to welcoming you back in the immediate future! Best Western Management

"Convenient"

4
21/12/2017

Great big clean room, a very comfortable stay. Staff were very friendly and helpful. A great shuttle service to and from the airport. Convenient restaurant on site with super attentive staff. Free on site parking.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Mark S, Thank you for posting your review online! We are happy that you were satisfied with our service during your stay and hope you will come back to see us in the immediate future. Yours in Hospitality, Best Western Management

"Great Hotel"

5
19/12/2017

I have stayed at this hotel several times when flying out. This hotel is close to the airport. And there is a shuttle that runs every half hour. The rooms are nice and super clean. The beds are very comfortable. There is an on site restaurant that is open for breakfast, lunch and dinner. The food is good and the price is average. Now what brings me back to this hotel........The Staff. I find the staff at this hotel are amazing. Whether it be reception, housekeeping, the restaurant......the staff go that extra mile to make you feel right at home. During the years I have stayed at many hotels at the airport. This hotel is the best by far!

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi sunnygirl54, Thank you so much for your comment! We appreciate your feedback and hope to see you again in the immediate future. Yours in Hospitality, Best Western Management

"Impressive"

5
13/12/2017

The staff was very friendly and helpful, the room super clean and surprisingly well equipped for the price. Overall it was a very nice experience and the rest was well needed due to work. I will be back when on business.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi toelesslucy, Thank you so much for taking the time to fill out our survey and post your review online. We appreciate your feedback and hope you will come back to see us in the immediate future! Yours in hospitality, Best Western Management

"Got what I paid for"

3
05/12/2017

Room wasn't very big. Not a fan of the cheap flooring that was installed. For a Best Western hotel I was expecting a little more, such as larger room and more upscale décor. But I was not upset based on price point.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi williamlU2234OD, Thank you for taking the time to review our property! We would like to apologize for not exceeding your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently in the process of renovating all bedroom floors and décor, and we hope you will consider staying with us again in the future! Yours in hospitality, Best Western Management

"Toronto Airport"

4
03/12/2017

Good hotel, close to airport, great caring staff, comfortable clean rooms with good internet service. Shuttle service to airport, restaurants at walking distance and restaurant on site. Well equipped meeting rooms with good service.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi jackI6612HM, Thank you for taking the time to complete the survey and post your review online. We appreciate your feedback and hope you will come back to see us in the immediate future! Best Western Management

"1 Night before flying out!"

5
01/12/2017

We decided almost last minute to stay a night before an early morning flight and chose this property. It was EXCELLENT - everything from the check in, to the room, parking/shuttle service... all great! When we arrived back, the shuttle arrived very quick and we popped inside and grabbed a coffee to go before re the drop be home. We will definitely stay here again. Thanks BW!!

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi LDTwinMom, Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience. We look forward to welcoming you back in the immediate future! Best Western Management

"Over Night Stay"

5
27/11/2017

Very clean hotel. Staff was very courteous and helpful. Great spot to rest after a long flight. The bed was comfortable. Restaurant had an excellent selection for breakfast and was reasonably priced. I would advise this as a good place to stay pre or post flight.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Paul V, Thank you so much for taking the time to fill out our survey and post your review online. We appreciate your feedback and hope you will come back to see us in the immediate future! Yours in hospitality, Best Western Management

"Airport Service"

5
27/11/2017

An excellent comfortable hotel, excellent food in restaurant, good transport to and from airport, covered parking for vehicle although access to hotel was initially confusing. Would stay here again. Also note easy access to 401/427

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi 820donaldw, Thank you for taking the time to post your review online. We appreciate your comments and hope to see you again soon! Yours in hospitality, Best Western Management

"OK"

3
27/11/2017

This hotel is good for an overnight stay and has great access to the airport but that's as far as I would go with it. Some of the staff are hard to understand and coffee is sub par. The park and fly they offer is very reasonable and cars are covered.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi davidmR4013VH, Thank you so much for posting your review online. We would like to apologize for not exceeding your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will bring up your comments in our next department head meeting. We hope you will come back and see us again soon. Yours in hospitality, Best Western Management

"Best Airport Hotel"

5
26/11/2017

We were very impressed with this hotel. We liked the location, decor, amenities, an especially with the staff. Allan at reservations was friendly and helpful in booking a parking package and an additional room. Daria at check-in was delightful. She acknowledged our gold status and gave us bags with drinks and snacks. The server, Sade , in the restaurant, The Flight Path, was outstanding. She was friendly, efficient and provided great service. The food was delicious, especially the pizza that Sade suggested. The BEST part for us was the covered parking and the shuttle service. The shuttle is a van that exclusive to this hotel. The shuttle to the airport was on time as booked and was at the airport within 15 min. after we phoned. We have been travelling out of this airport for 50 years and this is definitely the best shuttle service we have ever had.

Anastasiia K, Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi maryjoan-10, Thank you for taking the time to complete the survey and post your review online. We value your feedback and look forward to welcoming you back in the immediate future! Yours in Hospitality, Best Western Management

"good experience"

4
24/11/2017

Would have liked to have spent more time at the hotel but our return air Canada flight was cancelled by a day, yet managed to get a late check out. Hotel was accommodating with that. Unfortunately, unable to partake breakfast as family and I slept in and missed it

Anastasiia K, Catering Sales Coordinator at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Hi Marcello F, Thank you so much for posting your review online. We are glad you enjoyed your stay and we hope you will come back and see us again soon. Yours in hospitality, Best Western Management

"Wonderful"

5
23/11/2017

Excellent Hotel! All staff members were so kind and helpful. The shuttle was fast and efficient. Restaurant was good, food came out pretty fast. If you're looking for a park and fly hotel this is the best it gets in the airport area. Worth the price. I look forward to returning. Thank you BWP!!

"Quick overnight stopover"

5
18/11/2017

Check in was fast and friendly. The lounge was decent for a drink and snacks before bed. Comfy big bed and great bathroom with walk-in shower. I really liked the covered parking as it was not a nice night to be outside. We left early and did not get to have breakfast but I would definitely stay again...

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience. We look forward to welcoming you back in the immediate future! Best Western Management

"Wonderful Stay"

5
17/11/2017

All staff at this hotel are so friendly and efficient. Room is bright and spacious and shuttle service is excellent. The front desk was extremely friendly. The restaurant was just as good. Food came out fast and hot. Will definitely return and recommend.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank you for taking the time to post your review online. We are happy you had a pleasant guest experience and appreciate your feedback. We appreciate your loyalty to our brand and look forward to welcoming you back in the immediate future! Best Western Management

"Excellent Airport Hotel"

5
15/11/2017

Hotel is clean with a free shuttle to and from the airport. Very good for an overnight if you have to transfer in Toronto airport. I would highly recommend and stay here again if you need to be by the airport. Hotel appears to be recently remodeled so it's in nice condition. Rooms are very clean with newly remodeled rooms. Bathroom is in excellent condition, and the shower was great. Internet was of good speed. Can't complain!

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 148abel Thank you for posting your review online. WE appreciate your feedback and loyalty to our brand. We look forward to welcoming you back in the immediate future. Best Western Management

"Great hotel near Pearson"

4
13/11/2017

My main reasons I booked this Best Western property was the free bus shuttle to Pearson, bonus miles with my frequent flyer program and the funkyness of the room. I flew into Pearson and no problem with the shuttle. Great bed, comfy bed, plenty of hot water and great wifi. All hotel staff I interacted with were very professional and helpful.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear lighthouseboy Thank you for taking the time to post your review online. We are happy you had a pleasant guest experience and appreciate your feedback. We appreciate your loyalty to our brand and look forward to welcoming you back in the immediate future. Best Western Management

"Super clean"

4
12/11/2017

Really nice room. Friendly staff. Bathroom was Brand new. Bed was really comfortable as well. Location is close to Arizona grill,keg tickets, Boston pizza and lots of resurants in the walking distance. Will stay again.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Sexyteez Thank you for taking the time to post your review online. We appreciate your feedback and loyalty to our brand. We look forward to welcoming you back in the immediate future. BEST WESTERN MANAGEMENT

"need a comfortable place to stay? This is it!"

4
08/11/2017

This hotel is very central to Mississauga, Brampton, Oakville, Yorkdale etc., etc... We have stayed at this location many times and will continue to do so. We left our car while traveling and felt very safe and confident about doing so. The beds are very comfortable and the staff are terrific!! Breakfast was very good.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Cameron B Thank you for taking the time to post your review online. We are pleased you had a pleasant guest experience and look forward to welcoming you back in the immediate future. Thank you for being loyal to our brand. We appreciate your business. BEST WESTERN MANAGEMENT

"Everything I want"

5
08/11/2017

This hotel has everything I'm looking for. It's close to YYZ, close to my office, has a fitness center and pool, in-room coffee maker, microwave, mini fridge, hair dryer (with cool shot), iron, etc. And a good value as well.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear M0rgan135 Thank you for taking the time to post your review online. We value your feedback and look forward to welcoming you back in the immediate future. BEST WESTERN MANAGEMENT

"Great Stay"

5
06/11/2017

Stayed here for one night before an early flight in the morning. The Staff were friendly and check in was a breeze, they asked me upon checking in if I wanted to book the shuttle bus to the airport and put me down for a time. The room was clean, bed comfortable and there were great amenities available. The shuttle bus in the morning was on time and fast. Would definitely stay here again.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank you for posting your review inline. We values your feedback and are pleased you enjoyed your stay. We look forward to welcoming you back in the immediate future. BEST WESTERN MANAGEMENT

"Great hotel !"

5
05/11/2017

Located just by the airport and the international center this is probably one of the best place to stay. Hotel is well decorated, staff is great and joyfull. Breakfast is a menu on weekdays that you can choose from and a buffet on weekends (from last time I was there on the weekend) and they are excellent. Just waiting for them to get electric outlets for cars and they'll be #1 destination as far as I am concerned.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Martin A Thank you so much for posting your review online. We appreciate your feedback and loyalty to our brand. We are happy you had an enjoyable guest experience. We look forward to welcoming you back in the immediate future. Best Western Management

"Professional and helpful"

5
02/11/2017

Arriving in the middle of the night it was nice to have a pick up service available with just a phone call. The staff on arrival were very inviting and thanked me for my loyalty to Best Western. Over all a great hotel, but they do charge for your breakfast.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 392hermanw Thank you for staying with us and posting your feedback online. We are happy your had ad pleasant guest experience and look forward to welcoming you back in the immediate future. Best Western Management

"Wonderful and extremely helpful staff."

4
02/11/2017

The hotel staff is very helpful.Hotel it self is clean as well..however, rooms from inside needs a bit upgrade.may be its time to change the beds and put a new flooring.Internet is a bit slow too.I love gheir staff...all of them are lovely ppl and really take care of you.

"Great for Air Travellers"

4
31/10/2017

From the free shuttle service to the airport to the park & fly rate for extended trips, this hotel is hard to beat. Rooms are tidy & comfortable, breakfast & dinner service available and good staff interaction makes your stay here a gtreat.

Deborah D, Guest Relations Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Batman1942 Thank you for posting your review online. We appreciate you positive feedback and look forward to welcoming you back to our hotel in the immediate future. Yours in Hospitality Director of Sales

"Good option"

4
30/10/2017

If somehow you need to be close to Pearson Airport, this is a very good option. Large and comfortable room with wonderful beds and a spacious bathroom, good amenities and a life saver microwave,haha. By the way, they sell frozen food at the hotel, if it happens that you are too tired to go anywhere. Even being close to the airport, rooms are very silent. Only thing you must have in mind is that the hotel is located in a place without many attractions. Far from downtown attractions and there are no good places to eat on a walking distance. Besides this, is a very good option if you need or want to be close to the airport.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear ThaisSaopaulo Thank you for posting your review online and giving us your feedback. We appreciate your loyalty to our brand and are hopeful you will choose Best Western Premier again when staying at the Toronto airport. BEST WESTERN MANAGEMENT

"Solid choice "

4
29/10/2017

This hotel has newly refurbished rooms, a free shuttle that runs about 22 hours per day, excellent service from every employee we talked to, comfortable beds, and is conveniently close to the airport, yet surprisingly quiet. We will stay here again if we need a good hotel in this area.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Victoria_BCMap Thank you so much for taking the time to review our hotel and post your comments online. We appreciate your feedback and are happy you experienced a very positive guest experience. We look forward to welcoming you back in the immediate future. Best Western Management

"Comfortable and relaxing night"

4
26/10/2017

The hotel is in an industrial area approx. 10 minutes via free shuttle from the airport (YYZ). The hotel in in the process of updating the rooms. We were given an updated room with a large walk in shower and nice tiling. The room has a small fridge and coffee/tea maker. The bed was very comfortable and the room was clean with no carpeting on the floors!!!! There is a complimentary breakfast starting at 6am. The staff were very welcoming and helpful.

"Not as 'Premier' as they try to make you believe"

3
15/10/2017

Rather cold and indifferent welcome at reception. Close to the airport and good roofed parking is available for a nightly fee. Rooms are normal size, not too small (we were three in one room). Beds were quite good actually but the walls are paper-thin, we heard the neighbour's TV throughout the night. In the morning the constant arrival bell of the elevators close by made sure we wouldn't oversleep. Breakfast was a mess. For each morning we had vouchers for the three of us, but apparently only one glass of was juice included (not per customer, but one glass per morning) which left us perplexed and the staff struggling to find an excuse (we ended up paying for the extra juices). Breakfast was small tasteless portions, uncaringly prepared and slowly served by staff that made you want to leave as quickly as possible. Overall, a typical airport hotel with better-than-average beds but noisy halls and a terrible breakfast experience. Can't recommend for more than one night (and skip the breakfast).

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear kris1138 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a ___50_% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. We are hopeful you will consider staying with us again so that we may have another chance to provide you with superior service. You can reach me directly at 1-416-637-7506 Director of Sales & Marketing

"Still searching for the meaning of Premier"

3
11/10/2017

Last minute trip and I arrived very late (midnight or about). I found this Best Western Premier... Big expecting!!! Cold welcome by the young man, cleanliness in the room was so so (all I could see while brushing my teeth was the dust on the countertop backsplash eeehhh!) Ah and also the smell of sweat on the pillow yuk yuk! Why not asking to change room? Well after a 6h of driving all I wanted was to sleep. I was really exhausted. The morning after there was nobody at the reception to have a copy of my bill (I took the time to go pick up my car and when i came back there was a nice lady who could help me to conclude this sad stay). Overall experience: Very deceived... Still searching the meaning of the Premier. Will I go back there: nope.. unless it is the only place available within a 100km area! But hey! at least I found a place to sleep right!?

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear SenoraJohanne Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will bring up your comments in our next department head meeting. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Best Western Management

"good service"

4
10/10/2017

The location was excelant covered parking rooms were a good size with a fridge and microwave and coffee machine staff was really nice hotel was very clean with nice toiletries check in was easy good view of planes but no noise

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Larry C Thank you for taking the survey and posting your review online . We appreciate your feedback and loyalty to our brand. We hope to see you back in the immediate future, Best Western Management

"Excellent option. Close to airport, covered parking for Park & Fly vacation."

5
09/10/2017

Our party selected this establishment due to its proximity to the airport, the free shuttle service to and from the airport, it honours the "military" rate discount and the free 14 day option for a Park & Fly vacation. This hotel was easy to find off the 401. The lobby was well lit and clean. The Reception staff was friendly and informative. Our room reservation was on record and honoured as to our specific requirements. Our room was spacious and clean. The bathroom was well laid out and had all amenities required for a pleasant stay. The bar area was clean, well lit and serviced by friendly staff. There is a restaurant on site yet we did not visit as we had other plans. As we were leaving quite late in the day, we had no problem securing a shuttle to the airport. Our driver was efficient and got us to the airport in a timely manner. This an be said on our return as all we had to do was contact the hotel upon our return to Canada and the driver arrived in a short time (we called at 0200hrs). All in all we will return to the establishment for future Park & Fly vacations and we found it to be a good value and pleasant stay.

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Ken D: Thank you for taking the time to do the survey and post your review online. We appreciate your feedback and loyalty to our brand. We are pleased you had a pleasant guest experience and hope you will be coming back to see us in the immediate future. Best Western Management

"pleasant stay"

5
05/10/2017

We stayed here for three nights on arriving in Canada Rooms very clean with plenty of toiletries Used small gym and pool which were ok Staff helpful and friendly Good shuttle bus service which we used every day.look forward to returning here at the end of our holiday

Deborah D, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank your for taking the time to do the survey and post your review online. We appreciate your feedback and loyalty to our brand. Best Western Management

"Great Park and Fly Hotel"

5
01/10/2017

I purchased the stay and park for 14 days and I was impressed all the way. Easy hotel to find and quick and courteous on the check-in. Shuttle to the airport was easy and fast and the return shuttle pick up was just as good.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Shadow0966 Thank you so much for taking the time to post your review online. We appreciate your feedback and will look forward to welcoming you back in the immediate future. Yours in Hospitality, Director of Sales & Marketing

"Very noisy room but great staff"

3
01/10/2017

Very noisy room but great staff. Room needs to be better sound proofed. Hot tub broken, very few bubbles. Staff very friendly and nice. Quick shuttle to airport with good driver. Very expensive night at hotel for what we got. Poor value for your money but adequate stay.

"Close to Airport Good Shuttle"

4
30/09/2017

Comfortable and nice decor! Resturant right on site and good menu selevtion! Easy to get to from Barrie Ontario! No hesitation to return! Great for early departure as shuttle was prompt and helpful with luggage!

"Value for Money"

4
29/09/2017

Convenient and would stay again. It is a quiet hotel and 5 minutes from convenience stores, highway - So location is a big advantage. Would recommend to anyone for its great value for money. Has a decent restaurant for a quick meal

"very comfortable"

5
28/09/2017

would recommend highly, central, close to rental car area, close to airport and restaurants.staff very friendly. hotel was also clean. the swimming pool and jacuzzi were very clean. the work out area was also clean.

"Clean, clean, clean"

4
26/09/2017

Room was recently renovated. Modern with walk in shower. Comfortable bed, quiet sleep. Only downfall was having to take different elevator to top floor. Great spot for plane watchers - roof access to take pictures is perfect. Right off the runway at Pearson but little plane noise. Free coffee and newspaper. I am used to free breakfast at BW but my rate did not include it. Rate was good so I could not complain. Pool and hot tub were lovely and the staff was sooooo helpful and nice. Would definitely return.

"Good value for money and easy access to Pearson"

4
25/09/2017

I stayed here prior to an early morning flight from Pearson. I was able to leave my car until my return a week later. The cost was modest. Staff, room and shuttle were all excellent as was pick-up at the end of my trip.

"Hotel is great, but breakfast service and staff terrible!"

3
22/09/2017

This hotel is great. Location, room design and amenities, house keeping and front desk staff are all great. But the breakfast staff and experience is terrible and in serious need of training in customer service and efficiency. Tables are left un-bused for way too long. Twice during my week long stay, I ended up setting up and wiping down my own table. Or they forget to add utensils, salt, pepper etc.. After the second day in a row they got my order completely wrong, I ended up only ordering cereal and toast. I figured it's pretty hard to screw that up! Staff is slow and seem nonchalant about their job and role as an important part of the overall customer experience. Actually, because of the poor breakfast experience I ended up having dinners elsewhere the entire week. I did want to risk room service either out of concern for the quality and cleanliness! Also, I must say that the coffee is absolutely terrible. So strong and bitter tasting it tastes more like old coffee that has been warmed up or left pon the burner too long. Plus I really do not think the coffee carafes they put on the tables get properly cleaned after daily usage. On day one I returned my coffee carafe because the coffee was cold. They brought it back and it still had the coffee drip stains from before. Server did not bother wiping it clean. The next day, same thing happened. So I stopped having coffee there the rest of the week. Guests sitting close by agreed as well, that the coffee is terrible. Food service management really need to pay attention and train/replace staff. Another weird thing is that they only get the daily newspaper delivered after 10am!! So the only papers available to guests in the morning if the old news from the day before! Hereto, serious guest experience management training is needed!! Bottom line, I might stay there again because of location, room amenities and convenient indoor parking, but not for the food services!

, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear mrobic Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a complimentary dinner for two (2) in our Flight Path Restaurant. When you're ready to use this please contact me directly and I will personally assist you. I am hopeful you will consider staying with us again and giving our restaurant another try so that we may have another chance to provide you with superior service. You can reach me directly at 1-416-637-7506 Deborah Davy Director of Sales & Marketing

"OK but?"

3
19/09/2017

Generally OK but restaurant staff were slow in some aspects! Room had numerous problems that obviously hadn't been reported in the past! Check in staffer not that caring, check out staff were great! Had to walk baggage up and down 3 parkade levels as access to hotel doors was not available... Front door access only to hotel regardless of what level or room you were in!

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 476garryp Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will be speaking to the Front Office Manager in regards to your check in experience. Our hotel is currently undergoing renovations and I apologize that your room was not in working order. In reference to our parking, the garage is room key access so it is best should you come back to stay, that upon your arrival park your vehicle in front, check in and get a parking pass and your room key. This procedure will ensure you are allowed access into the hotel from the underground. We appreciate your loyalty to our brand and hope you will come back to see us in the immediate future. Yours in Hospitality; Director of Sales

"Highly recommended"

5
14/09/2017

I would highly recommend this hotel. Very friendly staff, comfortable bed and not to far from downtown Toronto. Room had every amenity that I was looking for which was the fridge and microwave. Bathroom shower was very spacious.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Kolongih Thank you for taking the time to do the survey and post your review online. We appreciate your feedback and loyalty to our brand. We look forward to welcoming you back. Yours in Hospitality. Director of Sales & Marketing

"Close to the airport"

5
14/09/2017

always a good place to stay, whether flying in or out, or going to the West or North side of Toronto. Great reception, nice up to date rooms and lots of restaurants and other places within 5 minutes distance

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Kick L Thank you for taking the time to complete the survey and post your review online. We appreciate your loyalty to our brand. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the immediate future. Yours in Hospitality; Director of Sales & Marketing

"Ok Airport Hotel"

3
03/09/2017

This hotel is just off of the end of the runway east of Pearson Airport. Hotel relatively well sound insulated as we were staying on 4th floor facing highway and airport and noise did not really bother us. Hotel had a small pool, water was cold, hot tub with jets that didn't work, small dry and wet sauna and shower with no soap dispenser. There was a lot of chlorine in hot tub so really not that enjoyable and could only stay in for about 10 mins. They are still renovating some parts of hotel and except for the odd noise, wasn't noticeable. Hotel does NOT have free parking, it is $10per night, does NOT have Free Breakfast, though there is water dispenser, coffee and tea in lobby. Business area and lounge. Free wifi throughout hotel. Large flat screen tv in room with microwave, mini fridge and kureig coffee maker. Airport shuttle which we didn't use. Would recommend to all for those flying in and out of YYZ.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear BT-Traveller Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Western Management

"Overall good stay, good value"

3
31/08/2017

Prices reasonable, clean rooms , good decor. Some issues with the restaurant, fruit fly problem, also gave us muffins with raw batter inside, potential health issue if raw eggs used in batter. Would stay there again.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear allansD2881KK Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a complimentary dinner for two (2) When you're ready to use this discount, please contact me directlyat 1-416-637-7506 Director of Sales

"A hidden gem at Pearson Aurport"

5
31/08/2017

Tucked away a few kilometers from Pearson, this hotel has friendly staff, clean and comfortable rooms at an affordable price. We stayed at this hotel as we were leaving on a flight early the next morning. As an added bonus, we were able to leave iur car at the hotel for the week we were away and the price was nominal.

, Guest Relations Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear lotsfuninperu Thank you for taking the time to do the survey and post your review. We appreciate your feedback and are pleased you had a pleasant guest experience. Have a Premier Day Director of Sales & Marketing

"If you came in by plane and not train you're all set for courtesy transportation to and from the hotel"

4
29/08/2017

Came to the big city by train not by plane so getting courtesy shuttle was out of the question. Period !! They didn't care or offer any alternative other than go to and from train station by cab. $$ to us.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Richardc9CT Thank you for taking the time to do the survey and post your review. We are sorry you were not able to get to us other than by taxi, however we are an airport hotel and our courtesy shuttle services transfers to and from the airport. There is alternative transportation called UP Express from Union Station that takes you right to Toronto Pearson. Our shuttle would have been happy to pick you up from there. It is unfortunate that no one at Union Station advised you of this. I am unaware of any airport property that offers such a shuttle service. I apologize for any inconvenience you may have experienced. We hope once you arrived your stay was a pleasant one? Thank you Director of Sales

"Bed is so comfy ....."

4
29/08/2017

After reading some mixed reviews I have to say I was pleasantly surprised. Lovely lady on reception checked us in with no fuss at all . Decor in hotel. Little tired but certainly couldn't complain about the comfy bed and the hot shower . Young waitress in the restaurant serving breakfast really friendly . What more can you ask for in a stopover hotel . We would def return .

, Public Relations Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear cjj550 Thank you for taking the time to take the survey and review out hotel. We are pleased you had a pleasant guest experience and look forward to welcoming you back in the immediate future. Have a Premier Day Director of Sales & Marketing

"Vehicle stolen "

2
28/08/2017

My husband and myself decided to stay here the night before our departure to Cuba for our honeymoon. We parked our truck on the 4th floor of the parking garage at the end of the row closest to the path where vehicles drive around each level. When we arrived back our vehicle had been stolen!! The young ladies working the desk were very polite and sympathetic regarding our situation, gave us a sandwich and drink while waiting for our ride and even offered us a free night to stay if we couldn't get a ride home. The part that bothers me is that we were told that they do have cameras in parking area but that there was not a manager on duty and only they could access the camera feed from previous days. Was told the manger would look into it the following day, myself or the police have not heard anything regarding what they may or may not have seen on the cameras. Room was clean and comfortable but not a great feeling returning and having vehicle gone and no access to see what may have happened! Will not stay again next time we travel

, Front Office Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Kelly M I would like to personally apologize and can not imagine the feeling you must have experienced upon returning from your honeymoon. Firstly, I would like to tell you that this is an isolated incident and unfortunately your vehicle is one of which is in high demand for criminals. I would suggest that you or your husband contact me directly so I can obtain more information. To date we have no police report number and have not heard from the police about this incident. We would certainly like to assist in this ongoing investigation. We are happy yo provide you with a complimentary overnight stay and dinner for 2 if you need to come back to Toronto. Unfortunately, the only person who can review any camera footage in our parking garage is our General Manager and he has been away on holidays and returns back to work on September 8th. Please reach out to me at [email protected] at your earliest convenience. Thank you Deborah Davy Director of Sales & Marketing

"As Always- EXCELLENT!!"

5
24/08/2017

We recently spent two nights at the Best Western Premier Carlingview as we were awaiting a flight out of the Country. We stayed on Aug. 19 and Aug. 20 and departed on August 21, 2017. We stay quite often at this hotel and have never been disappointed. The staff are truly exceptional-Yammi, Sahiri and Daria were outstanding at the Front Desk. When we arrived Yammi treated us as if we were family and made sure everything went well - this was amazing since at that point she was extremely busy at the Front Desk dealing efficiently, effectively, and professionally with three sets of guests. The room staff was excellent and Veronica and the staff did a great job. Clean rooms and excellent service. We ate in the restaurant twice and both meals were excellent and Christina did a great job as our waitress. The secured parking was excellent- supervised and easily accessible. The Shuttle service to the Airport was also very efficient and on time and the driver was most pleasant and helpful. There are several nice restaurants in the area and many other amenities in the hotel. We will be staying in this hotel again in September and January and February. We are big fans of this hotel and appreciate the family atmosphere they have created. Julie and Bill Dodd

"nice place"

5
21/08/2017

Rooms were updated, clean and spacious. Onsite restaurant had a variety and was reasonable. Staff friendly and helpful. Pool temp could have been a bit warmer. Would stay here again. Shuttle service to and from airport was prompt.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear DRGuelph Thank you for taking the time to take the survey and post your review online. We appreciate your feedback and are pleased you had a pleasant guest experience. We look forward to welcoming you back in the immediate future. Have a Premier Day Deborah Davy Director of Sales & Marketing

"Excellent hotel near Pearson Airport!"

5
21/08/2017

Highly recommend staying here if you are making a connection (particularly early morning) at Pearson and need to stay overnight and get up early to go to the airport. Many airline employees stay here because it's a clean, lovely spot, 5 minutes from the airport. It was recommended to me years ago by an airline captain!

, Owner at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear aboisvert5 Thank you for taking the time to do the survey and post your review online. We are happy you enjoyed staying at our property and appreciate your loyalty to our brand. We look forward to welcoming you back in the immediate future. Have a Premier Day Deborah Davy Director of Sales & Marketing

"Overnight close to airport"

5
18/08/2017

We stayed overnight close to the airport, this location was ideal, we were worried with the Hotel being under the flight path but the rooms are wel insulated and we didn't,t notice the planes. room was great and the service even better, highly recommend

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear russellmR6538ZL Thank you for taking the time to do the survey and share your comments about our hotel. We are pleased you had a positive guest experience and appreciate your loyalty to our brand. We look forward to welcoming you back in the immediate future. Have a Premier Day Deborah Davy Director of Sales & Marketing

"Very helpful staff"

4
18/08/2017

We stayed here for one night before flying to Victoria, BC. Very close the Pearson Airport. Parking is underground/covered. A bonus for Winter travellers. Our room was spacious and clean. The King size bed was comfortable and spacious..

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Ken M Thank you for taking the time to do the survey and post your review . We appreciate your comments and are glad you had a great guest experience. Thank you for being loyal to our brand. We look forward to seeing you back in the near future. Have a Premier Day. Deborah Davy Director of Sales & Marketing

"I would stay here again if I was flying out of Toronto"

5
16/08/2017

The hotel is only a 5 minute drive by their shuttle to the airport. I parked my car here for a week in their covered garage which is on their property, maybe less than a minute walk. The hotel staff were friendly and helpful. The room & bed were comfortable. I would have loved to eaten breakfast there, but we had an early flight. The shuttle was great both ways. It runs 24 hours/day and 7 days/week. We ate at the hotel restaurant because my wife did not want to go back out. We had Pizza, which was ok, but slow service. It took 2 hours from sitting down to leaving. I observed this woman working 4 different jobs, one of which was making & serving our Pizza. So, it was not all her fault. If I were to stay here again, I would pick a restaurant outside the hotel BEFORE I registered. That way, you do not have to go back out, and possibly losing a good parking space in their garage, and you avoid the slow service. Breakfast would not be a problem, that is always self-service. By the way, Breakfast begins at 0600. I liked the hotel, BUT $162 US seemed high, but it did include parking for a week, but my experience in the U.S. is this is included in your room, so I think it is high, but very convient. carlhistory

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Carl H Thank you for taking the time to fill out the survey and post your review. I apologize for the wait you had in our restaurant and would like to offer you compensation. If you could reach out to me directly at [email protected] we can discuss it. There is absolutely no excuse for having to wait for a pizza for two hours, we are truly apologetic and look forward to welcoming you back so your guest experience can be a pleasant one . Thank you Deborah Davy Director of Sales & Marketing

"Convenient but ordinary"

3
15/08/2017

Room facilities were acceptable if unspectacular. Breakfast arrangements were poor with weak coffee. The hotel advertises free shuttle to the airport but this service is contracted to another provider. The service at the airport was very slow with a 40 minute wait after a telephone booking.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Dwb495 I am sorry to hear that your guest experience was not a pleasurable one. Our shuttle is a dedicated service however we do have different times scheduled during different hours of the day. I apologize for your wait time as this is totally unacceptable. Our restaurant is undergoing a new Manager and we pride ourselves on producing good quality food and coffee. I invite you to stay with us again in the immediate future so we can provide you a superior guest experience. Yours in Hospitality Director of Sales & Marketing

"Awesome start to vacation."

5
15/08/2017

Excellent value, great rooms, helpful staff and very comfortable beds! Definitely a place to stay and have no worries about comfort or value for you money. An awesome Continental Breakfast is also offered!

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 496robinv Thank you for taking the time to do the survey and post your review. We appreciate your accolades and are pleased you had a pleasant guest experience. We look forward to welcoming you back in the immediate future. Have A Premier Day Director of Sales & Marketing

"Could there be a thief in the house?"

1
14/08/2017

I stayed at the hotel the night of 08.11. I used my iPad charger to charge my iPhone. When I checked out the next morning, I didn't realize it at the time, but I had taken the phone and left the charger. My friend called the hotel the next day to explain the situation, as I was already flying back home. The ultimate response was that housekeeping didn't have it and it was not in the room. I'm confident of three things: My own haste caused this issue, the charger did not "get up and walk away," and I never will stay at this or any Best Western property again. I think the integrity of the housekeeping staff certainly is at question here. Enjoy charging your device with MY charger, whoever you are!

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Steve G After speaking to you yesterday on the phone, I have personally mailed your charger back to your home address. Thank you Deborah Davy DOSM

"Accommodating"

5
09/08/2017

Very accommodating facility... last minute booking. Clean room with a great skyline view. Liked the upgraded shower stall and brightly lit bathroom. Pleasant and cheerful hostesses in casual dining area. Unfortunately was not aware that buffet was only for tour groups. Hotel is close to airport

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear uricap2016 Thank you for taking the time to do the survey and post your review. We apologize for any misunderstandings you may have encountered over our breakfast service in our restaurant. We are pleased you had a pleasant guest experience and look forward to welcoming you back in the immediate future. Have a Premier Day. Deborah Davy Director of Sales and Marketing

"Great rates and great service"

4
05/08/2017

The airport shuttle was a treat and the driver certainly knew his way around the city when answering my questions. Front end staff were pleasant, friendly & helpful. The service at the bar nice and the food was actually pretty good. I liked that they chose to go with Local wine and although I didn't have a great selection to choose from it was pretty good.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Don S Thank you for taking the time to take the survey and post your review. We are pleased you had a pleasant guest experience and enjoyed our hotel. Thank you for being loyal to our brand we appreciate your business and look forward to welcoming you back in the immediate future. Have a Premier Day. Deborah Davy Director of Sales & Marketing

"Dreadful service, dated decor and no water pressure"

1
05/08/2017

Two hotels with the same name, huge mix up with hotel shuttle and staff were unsympathetic. Had to haul luggage 1 km down the steet to this hotel as they refused pickup. They offered no info as to what shuttle to get on. Both are Toronto Airport Carlingview Hotel. Staff were rude, uncaring. Ilana ilahoukd look for a new job, not in customer service.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 712gaylec I am so sorry to hear that you inadvertently got on the wrong shuttle. Our shuttle is clearly marked BEST WESTERN PREMIER (BWP) in very large letters across our van. Unfortunately there are many hotels with similar names in the immediate area. It is regrettable that front desk couldn't reach a manager as we would have gladly assisted and had our shuttle come to pick you up. My utmost apologies for not meeting your guest expectations as we do take our guest experiences very seriously. I have spoken to the front desk staff about this situation and can ensure you this will not happen again. I am hopeful you will give us another chance to stay with us again in the immediate future. Yours in Hospitality, Deborah Davy Director of Sales & Marketing

"Good location and Facilities"

4
30/07/2017

Location and facilities were good. Room was very good with all the amenities. The restaurant could use an upgrade but the casual dining was convenient and not pricey. It took a while to catch the airport shuttle to the hotel. Had to call to get service. Jet path tended to be over the hotel but the noise was not too bothersome.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Frederick H Thank you for taking the time to take the survey and post your review online. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We will be doing renovations in the restaurant in the immediate future. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours in Hospitality Deborah Davy Director of Sales & Marketing

"Would I go there again?? Nope"

3
25/07/2017

parking was extra,Breakfast wasn't included, the toilet didn't flush properly, 9am renovations on the floor above us, when we told staff they said sorry but banging still was happening at 12pm checkout

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 608jenn2017 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We do provide different guest options that include parking and breakfast and I would be happy to discuss these choices with you at your convenience. I apologize for the noise of the renovations as we are currently installing new flooring in all our guestrooms. There is absolutely no excuse for the noise levels you experienced. We are hopeful you will consider staying with us again so that we may have another chance to provide you with superior service. We value your business, and for this reason, we would like to provide you with a __50__% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. You can reach me directly at 1-416-637-7506. Thank you Deborah Davy Director of Sales & Marketing

"Motel Experience at Hotel Prices"

3
23/07/2017

I want to start by acknowledging two good things about this hotel: The staff are excellent -- cheerful, friendly and competent. Also, my room, on the fifth floor, was modern and perfectly fine. The lobby, hallways and elevators, however, are worn and dowdy. Breakfast was normal and reasonably priced, but I didn't venture to try the ketchup. The common areas and restaurant are overdue for an update.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear MergyMass Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I would like to bring to your attention that our lobby has had a refresh in the last year and the onsite restaurant will be revamped within the following year. In reference to hallways, they to been updated and we have implemented a green initiative which projects a dimmer light. We hope you will give us the opportunity of staying with us again in the immediate future. Your in Hospitality; Deborah Davy Director of Sales & Marketing

"Great value, nice hotel."

4
22/07/2017

Option for extended parking is a great, especially given proximity and shuttle service to toronto airport. Room was decent, felt a bit dated and needed better cleaning. Pool indoor, clean and good for my 7 year old to burn off some energy before a long flight.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Tiffany M Thank you for taking the time to do the survey and post it online. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently updating all our bedrooms which is a process. I have spoken to the Director of Housekeeping in regards to your cleanliness comment to ensure their team is doing the best possible job. We appreciate your loyalty to our brand. We look forward to welcoming you back in the immediate future. Have a Premier Day. Deborah Davy Director of Sales & Marketing

"Floor was warped service poor"

2
18/07/2017

This hotel is close to the airport. We selected it because of that and it was rated fairly well. I booked 2 rooms. One of the rooms had a large bubble on the floor where the wood floor laminate was separated and formed a bubble! It would be tripped over if you did not see it. The so called restaurant was a joke. We expected to be able to get breakfast before having to go to the airport in the morning. Waited 30 min before getting lukewarm coffee. No menus were given because there was only one waitress. Many people were in the restaurant. We waited and then were told the waitress had quit! We had to leave to catch the flight! No apologies were given. I am still waiting to hear from that hotel. All the Best Western reps offered were some points that didn't even give me a free night. Very disappointing.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Linda B On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. We are currently updating all our bedrooms with new floors. This room was not acceptable and you should have asked for another. We have had staffing challenges with our restaurant and are currently revamping the entire operation as we realized how important am issue this is. We certainly value your business, and for this reason would like to offer you a complimentary stay with breakfast towards a future stay. When you're ready to use this offer please contact me directly and I will personally assist you with your reservation. I hope you will consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 1-416-637-7506 Yours in Hospitality, Deborah Davy Director of Sales & Marketing

"Easy access to Pearson airport"

4
18/07/2017

We chose this hotel for its proximity to Pearson International airport. Best Western came through. We had a chec in problem but this was the fault of Hotels.com. Apparently our reservation was not forwarded to B w. The check in staff were very patient as this problem was resolved.

"Great value"

5
10/07/2017

Stayed before an early morning flight. Found the staff very helpful and welcoming. The rooms were modern clean and quiet considering the hotel is under a flight path to the airport. The hotel had a parking deal and a pleasant resturant.bar for a light snack. The airport shuttle was timely, and service could not have been better, coming and going. Glad to return to this property

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Robbodobbo Thank you for taking the time to fill out the survey and post your review. We are pleasure you had an enjoyable guest experience. We look forward to welcoming you back in the immediate future. Yours in Hospitality, Deborah Davy Director of Sales & Marketing

"Pleasant experiance"

5
10/07/2017

I stopped at this hotel on my way to Toronto, Canada. The experience we had from check-in to check-out was great. My family loved the stay. Despite being closer to an Airport, the hotel was quiet and peaceful.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear mohomeda102 Thank you for taking the time to take the survey and post a review. We are pleased you had a great guest experience and look forward to welcoming you back in the immediate future. Yours in Hospitality, Deborah Davy Director of Sales & Marketing

"Fantastic ! "

5
06/07/2017

Great experience , staff very helpful and pleasant . Hotel room was clean modern , very quiet even though so close to airport. Breakfast was enjoyable , all fresh but didnt have to wait too long . Feels safe leaving car here :) will definitely be returning .

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear iggyc99 Thank you for taking the time to do the survey and review our hotel. We are very pleased that you had a pleasurable guest experience and look forward to welcoming you back in the immediate future. Yours in Hospitality, Deborah Davy Director of Sales & Marketing

"Lots of different reviews. Thought it was great"

4
05/07/2017

Read some mixed reviews on here. Stayed over (and parked for 8 days) to go to americas cup in Bermuda. Staff were effecient and friendly, rooms were clean and to me the important thing was the shuttle. Left the hotel on the minute it was supposed to and called after we got our bags and return shuttle was there and waiting. Would stay again anytime flying out of YYZ.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear jimmySarnia Thank you for taking the survey to review our hotel. We are pleased that your guest experience was a positive one. We look forward to welcoming you back in the immediate future. Director of Sales and Marketing

"Stayed number of times ~ keeps getting better "

5
03/07/2017

Stayed here for an event nearby . Had just been here in April for stay & fly (great stay as well ) this hotel has exceeded my expectations ~ which are very high . Clean; as in, I actually look for dirt , finger prints , dust ect . Couldn't find anything . Bed comfy , shower clean , good customer service ... these employees need to be recognized as they are hard working and make this hotel what it is . Hallways maintained , yard work tidy & clean . Good coffee in morning . Tried to come up with something to complain about and would have to say - leave more towels & facecloths in room . However , when I called for some they got delivered within 10 mins . Hope it stays this way ~

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Tara M Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are extremely pleased that your experience with us was a positive one. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Waiting to catch flight"

5
03/07/2017

Very clean and quiet. Only problem the mattress was very soft. Room was very quiet even with road close to our room. Staff was very friendly and helpful. We only stayed one night waiting to catch flight to Newfoundland to visit family.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Audrey H Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 1-416-637-7505. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Solid comfortable stay."

4
02/07/2017

Stayed overnight for a jays game. Convenient with free shuttle to airport to catch UP Express train to downtown. On runway path if you are an airplane watcher. Overall clean and comfortable room. Improvement needed on soundproofing from hallway noise. Would definitely stay again.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Davthegr8 Dear davethegr8 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I will take your comments to our owners in reference to soundproofing. If I can be of assistance in the future, please don't hesitate to contact me at 1-416-637-7506. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Deborah Davy Director of Sales & Marketing

"Good value for the money "

4
29/06/2017

I stayed at the Best Western Premier Toronto Airport overnight prior the a trip south. The price I paid was very reasonable and included up to 15 days parking. The shuttle to and from the airport was on time and efficient. I purchased this hotel through Groupon and would definitely visit again.

"Toronto Visit"

2
29/06/2017

Very convenient for Toronto Airport, part business part pleasure trip a few day s ago. Rooms very comfortable, great shower,. Good parking $10 per day. Only drawback is the service in the restaurant. Wednesday morning not that busy and we waited over 30 minutes for out food after placing the order. seemed to be just 1 waitress and they had run out of decaf coffee, not acceptable as many people have to watch caffeine intake. Wednesday evening not bad, waited maybe 20 minutes after placing an order for dinner. This morning was atrocious - placed our order and after close to an hour still not food and i had to be on a conference call and then head to the airport. Coffee and juice was prompt, coffee was luke warm - did not even try to ask for decaf, if we stay again will skip breakfast and eat elsewhere. The hotel needs to increase staff in the restaurant and ensure proper inventory, when placing the order today we were told thet were out of the fruit salad option for the full breakfast. Not the fault of the waitress, it is hotel management, spoke to another guest who heard me cancel the order ans he said it was his third time there and it was the same before

"Good Stay - Great Value"

5
28/06/2017

If your looking for a comfortable hotel near YYZ without the ridiculous rates then this is the place. Friendly staff, nice room, and right next to Pearson. The property aligns with a runway so ask on how to get to the roof to watch the planes land from the deck. Just like the shot in Wayne's World.

"Nice hotel"

4
27/06/2017

Easy to get to, short walk up to restaurants. Parking on site. Updated rooms, clean and comfy beds. Bit of walk to restaurants. We stayed to go downtown Toronto, worked great to take shuttle to the airport. Only downside was coming back on fast train the wait for shuttle, hotel staff did not tell us they used Sandman shuttle service after midnight so we waited longer then necessary.

"overnite stay"

4
26/06/2017

we stayed 1 nite check in / out ok , bed really good right next to airport very quiet got what we payed for breakfast /staff real good but were under staffed especially seeing they were fully booked it left people waiting over 10-15 minutes for service to order breakfast

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear wazzawar Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can provide any further assistance, please don't hesitate to contact me directly at 1-416-637-7506 Director of Sales & Marketing

"BUT THE SERVICE NEEDS MAJOR IMPROVEMENT!"

4
21/06/2017

Our flight from Vancouver arrived in TO at 10:30 but we did not check in to hotel until 11:30 PM. We wanted a glass of wine so headed to the bar with all our luggage as their web site states the bar closes at 12:00. The Bar Manager said we were too late as she had closed out her cash. She then stated their hours are only to 11:00 pm but she stayed open later this night. Disappointed, we headed to our room on the 5th floor. Imagine our surprise when the elevator only went to the 4th floor!! We returned to the front desk and were advised there is a separate elevator we could get down the hall on 4 - "BUT IT IS NOT WORKING AT THIS TIME!" We were told we would have to "walk up from 4" NOT ACCEPTABLE! we asked for another room on a lower floor and after some discussion, we were given a room on three. We were still on BC time so we wanted to watch TV. No remote! One was delivered to the room in 15 minutes. The next morning is what was the last straw. At breakfast all we ordered was two coffees and a Danish. After 15 minutes I asked what the problem was and was told we would be served immediately. 10 minutes later we got up and left. Two coffees and a Danish ~ 25 minutes?? Again I stopped by the front desk where another guest was complaining about the wait he had for breakfast, I discussed our experience with the Manager, and to her credit she said she would issue a credit on our room charge.. This was not requested nor expected, but it was appreciated as a sincere gesture to help make up for our negative experience. However, I doubt if we will stay at this BW again on our next visit to Toronto.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear MPAnderson001 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our bar is indeed to remain open until midnight and we will be addressing this issue immediately. At Best Western we strive every day to provide a superior customer experience .I am sorry we weren't able to do that for you. The 5th floor rooms are a challenge to get to and we are sorry that the hotel was sold out or we would have offered to move you . We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope you will consider staying with us again in the immediate future so that we can have another chance to provide you with superior service. Deborah Davy Director of Sales & Marketing Best Western Premier Toronto Airport Carlingview Hotel

"GREAT HOTEL!!"

5
20/06/2017

Stayed here for 3 nights while I was in town for a wedding. The hotel was very clean and modern, and the beds were super comfortable. They had everything ready for us (including a crib in the room) when we arrived. The parkade was great for parking, especially since there was lots of rain. The food in the restaurant was delicious. The only downside is that the rooms offer stand up showers only (no bathtubs) so it made it difficult to give my baby a bath-but we figured it out. The pool area was great. We will definitely be staying here again.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear JuliaG Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. BEST WESTERN MANAGEMENT

"We've stayed here before and we'll stay her again!!"

4
19/06/2017

We have stayed at this hotel while traveling before. Although we usually leave before the breakfast is available because of early flights, the staff usually offers us a sandwich from the ridge in the lobby which is a very nice touch. We usually start out holiday the night before we fly out on vacation and need a place to leave our car. We appreciate the airport shuttle as well. This hotel is comfortable and relaxing (pool and hot tub) It's a great way to get ready for the next days flight. We'll be back for sure!!

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Cameron B Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. BEST WESTERN MANAGEMENT

"Rude Receptionists"

3
19/06/2017

Two of the receptionists were very unfriendly and not helpful. The first room we were booked in faced a dumpster. We requested another room and the second room had two satellite dishes and a bright blue light outside of the bedroom window/door.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear 308altheag Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I am hopeful you will consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 1-416-637-7506 Sincerely; Deborah Davy Director of Sales & Marketing Best Western Premier Toronto Airport Carlingview Hotel

"Hotel stay"

5
11/06/2017

Very good stay with reverse vehicle 15 day option. Precise pick up at airport after hours and excellent check in. Location to airport important and close. Staff very professional and competent. Have used this hotel many times and always receive very good service.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear garryd60 We appreciate your accolades and are pleased you enjoyed your recent stay. Thank you for choosing the Best Western Premier Toronto Airport Hotel . We look forward to welcoming you back. BEST WESTERN MANAGEMENT

"Great location "

5
10/06/2017

First time ever and definitely will come back. Well furnished rooms, clean and modern. Well equipped. Great beds. Very close to a major car rental with off airport rates. 24 hour shuttles to airport. Quiet.

"Nice place!"

5
05/06/2017

Surprisingly quiet considering it is on a landing path and the planes pass about 100' overhead. The hotel restaurant waitress we had was bubbly and made our stay that much better. I got a milk bottle of beer...perfect.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Sythe114 Thank you for reviewing our property on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. BEST WESTERN MANAGEMENT

"Awful bar service"

3
04/06/2017

It was a great experience, the front staff of the hotel were very nice and helpful. We had dinner at the restaurant and we ordered a long island iced tea, we waited over 15 mins and the server did not come with our drink. I believe there should be more trained staff to work at a restaurant of a hotel because our drink order was a very common drink nothing complicated and the server should have not needed google!!!!

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
adds4radio Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There is absolutely no excuse for waiting for a cocktail for as long as you did. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1-416-637-7506. Sincerely, 66121 Property Director Of Sales & Marketing Best Western Premier Toronto Airport Carlingview Hotel

"Great location"

5
04/06/2017

If you are a plane spotter, this is your go-to hotel in Toronto! Clean quiet rooms, and great views of departing planes make this hotel particularly appealing to plane spotters! Most if not all rooms have a laminate type flooring, which I find much cleaner than traditional carpeting in hotels.

"Stay, Park and Fly"

4
02/06/2017

Very close to the airport, excellent shuttle service to airport and back. The restaurant has good food, rooms are comfortable and well appointed. Covered parking included, no extra charge even with a late arrival home, putting us into more than 7 days.

"Friendly staff - terrible food"

2
24/05/2017

Our room was very clean and the queen size beds wonderful. The front desk ladies and waitress were very friendly but the food was so terribly slow and cold by the time we got ours. We were to catch their airport shuttle so we allotted an hour to have breakfast. NOT ! We had to cancel our order to make our shuttle. The waitress was all apologetic wrapping muffins to take as our order was still going to be another 5 minutes. We were not the only ones who cancelled breakfast orders. Sad. It's close to the airport, clean, friendly but not meal friendly.

, Guest Relations Manager at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear GeoAnger On behalf of our entire staff at the Best Western Premier Toronto Airport I sincerely apologize for your less than satisfying experience with our restaurant. Thank you for bringing this matter to our attention. I will be speaking to our Kitchen Manager so we can ensure to improve our quality and timing. There is absolutely no excuse for this type of service. We strive to please every guest that stays with us . We are hopeful you will stay with us again in the immediate future and your guest experience will be a more enjoyable one. Best Western Management

"Excellent note -,much impressed"

5
23/05/2017

It was a wonderful stay at best western. Very clean & modern furniture. I loved the decor and the bed was comfortable . The whole entire was pleasing & refreshing. Thank u & good job! Appreciate your efforts

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear Andrea O Thank you for your positive accolades. I will be sharing your comments with the entire staff . We are pleased your guest experience was a pleasurable one. We look forward to welcoming you back in the immediate future. BEST WESTERM MANAGEMENT

"We paid for 4ppl but was provided service for 2ppl and cleanliness was poor"

2
23/05/2017

We paid for 4ppl but was provided service for 2ppl and cleanliness was poor. Bath room, lack of towel, shampoo, conditioner, pillow,bed sheet. Mugs were not cleaned. Not the best hotel to stay when it comes to value for money at least provide for what was paid for and keep the room clean

, Owner at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear lili978 On behalf of the entire staff at the Best Western Premier Toronto Airport I want to apologize for your recent unsatisfactory stay with us. Thank you for bringing this matter to our attention. I will be speaking to the Director of Housekeeping to ensure no future guestroom is not kept up to our standards. Providing amenities for maximum occupants should have been met also and again I do apologize. We pride ourselves on cleanliness and there is no excuse for what you experienced. I do hope you will give us another opportunity and will stay with us again in the immediate future. Best Western Management

"A great stay at the Best Western Premier Toronto Airport Carlingview Hotel, Toronto, ONTARIO, Canada"

5
23/05/2017

A great stay at the Best Western Premier Toronto Airport Carlingview Hotel, Toronto, ONTARIO, Canada. Had a great sleep in a very comfortable bed with a delicious breakfast in the morning. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location. https://www.tripadvisor.ca/ShowUserReviews-g181801-d182120-r436735155-Best_Western_Premier_Denham_Inn_Suites-Leduc_Alberta.html#

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear mikebH3057TC We appreciate your accolades and are pleased you enjoyed your recent stay. Thank you for choosing the Best Western Premier Toronto Airport Hotel . We look forward to welcoming you back. BEST WESTERN MANAGEMENT

"Clean, easy and comfortable."

4
17/05/2017

The hotel is very clean and up-to-date. Free shuttle service, which actually took a little while to show up at the airport. I arrived to the hotel late and the morning shuttles were fully booked but they did have a cab waiting for me at the desired time in the morning.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Dear justischi Thank you for choosing Best Western Premier Toronto Airport. We appreciate your feedback and I will be addressing the shuttle service with the appropriate parties in order for us to improve this service. We look forward to welcoming you back in the near future. BEST WESTERN MANAGEMENT

"Best Western 135 Carlingview Drivestay 4 nights"

4
15/05/2017

A pleasant and comfortable stay with good shuttle service for the airport. Room and facilities all perfectly clean and in working order with comfortable beds. Heating/cooling worked well. Restaurant meals and breakfasts were prepared to a very high standard and served in good time by pleasant staff members. It is on the airport landing approach but no flight activity during the night (at least that I was aware of). Bar fittings could benefit from an upgrade but it all serves the purpose and is a good place to chill out after travelling.

"Would recommend spending more and going elsewhere"

2
11/05/2017

Very friendly staff but that's the only thing going for this hotel. The bed are hard as rock and they have very limited food options. The pool area is in need of a very good cleaning when we arrived the hot tub had hair and other dirty floating around not to mention it was on the cold side. Neither sauna worked well either. Overall a very disappointing stay for a best Western

"Good place to stay & park near Toronto Pearson Airport"

5
10/05/2017

They have their own shuttle to Toronto Airport which runs every 30 minutes from 5 am to 10 am. You do a sign-up so you know exactly what shuttle you will be getting. Shuttle was on time and quick to airport. Be aware this hotel has a parking garage with an 80 inch height limit. Our Nissan Xterra did fit (4 inches to spare).

"Nice looking rooms, but horrible hotel bones and staff"

1
08/05/2017

Went for a business meeting and staying 2 days. Make note elevator only goes to 4th floor. There is a service elevator for the 5th floor, but do not have any more than 1 bag as you might not fit. Water pressure in rooms is non-existent, which is the same for the temperature controls. Don't bother wasting time with the staff as they cant get up from reading a book to look at you. There are tons of other options around look carefully.

, Director of Sales at Best Western Premier Toronto Airport Carlingview Hotel, responded to this review
Thank you for providing us with your feedback about your recent stay . We sincerely apologize for any inconvenience you experienced. We pride ourselves on impeccable service and cleanliness .We have brought to the attention of our maintenance department room 533 and will ensure the water pressure is taken care of. We have spoken to the front desk staff and will use your feedback as a training opportunity to improve our guest experiences . Best Western Management

"First time staying at this facility"

4
07/05/2017

super location - close to Pearson airport - modern updated hotel - welcoming staff - liked my room # 330 - large room - great work area - loved the shower in the bathroom - comfortable bed - given how close to the airport the hotel is quiet - surprised that there is an extra charge for parking.

"Great Value for our money"

5
03/05/2017

We love Best Western Premium on Carlingview. We have used it for several years. Nice clean, comfortable, convenient location. We love to use the facility for month long parking needed for our trip. Whether short trip to Caribean or long term we highly recommend. The transportation shuttle is easy and efficient with limited wait times coming home. We have recommended this hotel to all our friends.

"Perfectly adequate...."

4
01/05/2017

We stayed in a two bed queen room for 5 nights, plenty of room, cleaned and replenished towels etc every day. Shuttle to and from hotel was excellent, driver very pleasant. On arrival the girl on reception told us that all the rooms were totally sound proof, being so near the motorway and airport, not true, you can't hear the traffic but you can hear the rumble of the planes, it wasn't a huge problem, but her comment was a lie. We hired a car from Enterprise which was next door, but were told we would have to pay $10 per day to park even though we were staying at the hotel, so we asked Enterprise if we could leave the car there through out the night, they were happy to oblige. When we received the bill it had the parking fee for the whole of our stay even though we had told them that we wasn't going to use their car park That was really the only problem we had.

"Great place for park,sleep,fly"

5
28/04/2017

Very nice place to stay. Clean, comfortable, great shuttle services. Very friendly staff, great parking. Very close to airport, about a five minute trip. Clean Vans for shuttle. Nice Driver, Lobby was clean and had nice snacks if you needed.

"HAPPY GUEST"

5
27/04/2017

Excellent place to stay near airport. 2 rates offered, higher reasonable rate included 15 day free car parking in parking shelter. We were away 3 months so only paid 55 days @ 7.00 for parking because we stayed at end of trip giving us another 15 days retroactive to our stay. King bed really comfortable, great sleep, quiet room.

"It is an Airport Hotel"

4
26/04/2017

The "Free Shuttle" is just that! I flew into Terminal 1 and the pick-up is on the lower level at station S 5. The problem is that no one told me you have to call and the hotel is not listed on the marquee inside. Once I called it took 1/2 hour where every other airport hotel shuttles had come by at least 3 times. The driver was surly and the equipment had broken seats (not comfortable.) The staff at the hotel are fantastic and the rooms are very nice with props to the bed and the bathroom. The shower was amazing. This is a great choice when you need convenience and a great price. You are just 25 minutes from downtown Toronto (use the express train from the terminal) cheap and wonderful.

"Good Value and Location"

4
26/04/2017

This hotel was as advertised, no surprises. Very clean, quiet and comfortable night's sleep. Good value and easy commute to and from the nearby Pearson Airport. We ate dinner and breakfast at the hotel and found both well prepared and well presented. Friendly staff and easy access to the restaurant.

"Totally disorganized and disjointed"

1
25/04/2017

Would never go back, breakfast served after 1.25 hr, breakfast yogourt (supposed granola) too expensive. Reservations totally messed up. Billing was wrong and had to be corrected for many in our group.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Jood2014, Thank you for providing feedback on your recent stay with us. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We are so disappointed to hear of your long wait in the restaurant and that you found the price too expensive. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again, thank you for your feedback and hopefully we can one day regain your faith in our brand! Best Western Premier Management

"Top Notch"

5
25/04/2017

This was a great stopover before and after our trip. Friendly staff. Nice rooms, hardwood floors are great for allergies. The first room we were in was an adjoining room with a loud group of men. We asked for a change and the front desk were more than happy to help us out. Beds were very comfortable and room was nice and clean.

"Nice hotel"

4
20/04/2017

Stayed before flying back home. Nice, clean accomodation. Food at the on site restaurand was above average. My wfes meal was served after i was done eating mine. Little things that can happen. We were not in a rush, so it did not matter.

"Perfect room for the night"

5
20/04/2017

We needed a room for the night and parking for two weeks. This hotel had everything. The shuttle to the airport was great. Only thing wrong was that the breakfast wasn't available at the time we needed - bright and early.

"Great stay"

4
16/04/2017

Stayed one night before an early flight the next morning. Staff at the front desk were very helpful. My wife and I forgot a cork screw and the front desk said they could get one from the kitchen and if I bring the bottle to the front desk that I could use the cork screw. The lady at the front desk also gave us a couple of wine glasses to take up to our room.

"Great stay every time"

4
16/04/2017

We usually stay at this hotel before early morning flights out of Toronto. They have great front counter service, a full breakfast, and you can get a park and fly rate. The rooms are comfortable and you are close to the sirport, for which they have a free shuttle. Overall, a reasonable choice for a park and fly option.

"poorest service, frozen in tghe airport for 50 mins, no shuttle in the morning"

1
13/04/2017

FRUSTRATING, NEVER Again!!! I called for the shuttle pick up and waited in the airport for 50mins at 9:30pm, I do not understand as the trip to the airport only took less than 10mins (Where did this driver come from to and back Timbuktu??? I was tired, hungry, mad, frustrated and scared. Insult to injury! When I finally came and checked in, not even a heartfelt apology from the staff nor the driver, I asked to book a 6am shuttle to the airport. Guess what? It's fully booked!!! I f I had not waited so long in the airport, I could not have run out of spot in the shuttle. To my surprise, not even an apology, an offer for a complimentary cab, or anything to get me to my flight. Nothing there indicated that I was a guest, a valuable customer, a repeat business. Terrible, worst ever, and surely not the cheapest around. I strongly discourage anybody to book with this hotel. We always booked with Best Western, but this one is surely the rotten egg in the basket.

, Director of Sales at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Nathan J I am so disappointed to hear of your less than satisfactory guest experience while staying at our hotel. We pride ourselves in customer service and want all our customers to be happy and satisfied. There is absolutely no excuse for waiting at the airport for over 50 minutes and for that, I sincerely apologize on behalf of all of us here at The Best Western Premier Toronto Airport Carlingview Hotel. Taking into consideration your frustration, I would like to offer you 5000 BW Points which is the equivalent of spending $500.00 Please contact at your convenience, our Front Desk Manager - Amanda Katwaru at [email protected] to get your points deposited. Again, I apologize and am hopeful you will give us a chance to make your next experience a pleasant one. Director of Sales & Marketing

"Great airport hotel for one night layover"

4
09/04/2017

Close to Pearson International and great value for money. Super comfy bed and the bar/restaurant was great for a layover stay and early start. The shuttle bus was a tad small so if it was a busy time you might struggle to get your ideal tine slot.

"Great rest"

5
08/04/2017

Room were very clean and up to date, walk in shower was great for us older folks, Rooms had everything you would need for your stay, We have stayed on the 2nd front and on the 5th, The planes flying over didn't bother us one bit. We stayed before and after our trip and the car was parked in a covered parking garage.

"Family trip!"

4
05/04/2017

Chose the Best Wester Premier Carlingview for our return flight, arriving late in Toronto, after enjoying our stay there prior to our departure from Toronto. The staff were extremely pleasant and very helpful. The room was clean, bathrooms equipped for anyone with mobility issues or more mature guests which makes it most pleasant for taking a shower. The beds were so comfortable! There is a restaurant on site where we enjoyed a delicious meal and appreciated the efficient, personable staff. We would recommend this hotel and would stay on future trips.

"Airport proximity and convenience!"

3
04/04/2017

We booked this Hotel for it's proximity to the Toronto International airport. We could leave our car there for a fee and the Hotel offered a free shuttle service to and from the airport. Our room was basic but clean. We ate at the restaurant and the food was just OK! It is a three-star hotel at best but it's proximity to the airport makes it a good choice for an overnight stay.

, Director of Sales at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear JWB181745 Thank you for your comments. We are always looking at ways to improve the guest experience and would welcome your feedback. BEST WESTERN MANAGEMENT

"Needs improvement"

3
04/04/2017

First of all, the staff were outstanding. Our problem was they were doing pool maintenance and the chemicals fermented throughout the hotel. Their beds smelled of bleach, but we're comfortable.a little outdated but it looks like they are updating

, Director of Sales at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Ken B Thank you for your comments. As you can appreciate we are always striving to preserve our hotel and improve the guest experience. My apologies that you had to smell the chemicals and I can assure you this was indeed an isolated incident as our pool is closed once a year for service. I have brought this to the attention of our maintenance department. Regular upkeep is ongoing and necessary when running a hotel. We hope we will have the opportunity of welcoming you back so you can enjoy our new look in the immediate future. BEST WESTERN MANAGEMENT

"Stress free experience"

4
23/11/2016

Over all a great stay. From the front desk to the shuttle service, it was a pleasure. Thanks to all! We would definitely recommend this hotel to anyone wanting to stay close to the airport. We only had drinks in the restaurant but the food being served to other guests looked and smelled wonderful.

"Quiet and comfortable"

4
15/11/2016

Stayed here on a weekend getaway with my wife. Place was very quiet with friendly staff. Room was clean except the wood floor seemed a bit sticky like it hasn't been scrubbed in a while. Would have preferred if the TV was aligned with the bed, but not a deal breaker. Was disappointed about the in room coffee, the website made it look like they had Kierig in each room when in fact it was a cheap knock off machine with one type of coffee.

"Long Shuttle Wait, Awkward Elevator Setup"

2
14/11/2016

Shuttle on the way back was almost an hour, and even then it was another Hotel's shuttle who picked us up. When I book an airport hotel, shuttle wait times are important and unfortunately I wouldn't recommend this hotel based on those. The hotel was clean, not really sure I would say it was a Premier though. Rooms were decent, but we had to transfer to a second elevator just to get to the fourth floor. A little awkward. The bar/restaurant closed earlier than expected.

"smart stay in Toronto"

5
13/11/2016

This is a nice and quite place for a frequent flyer. Being very near to the airport and other nice access to Toronto this place gives all flexibility to your purpose of travel. Hotel has a nice restaurant where nice food and drinks are provided at very reasonable rates in a very quite environment. The staff is from so many different nationalities that you really can find your world within this hotel.

"Overnight stay for an early flight"

5
02/11/2016

Best western is moving upscale with this gorgeous hotel offering a nice lounge, shuttle to the airport, we went at 4:30am Having stayed at other Best Westerns this was truly the nicest with an upscale boutique feel, staff were friendly, room was great, bed was comfortable. Couldn't ask for anything more for a budget priced hotel stay.

"Great value, but not sure it's a "Premier" level, Best Western"

3
31/10/2016

The staff were friendly and accommodating on our stay. We didn't appreciate being given room 235, which is right beside the access door to the parkade, as it slammed all night long as people arrived or left. Overall, the decor was nice - even though the rooms had no carpet, just tile on the floor. The pool looked very nice, as it should be for a Premier BW. The hallway lights were a bit glaring white, not very soothing. The restaurant staff were equally pleasant, and the food a decent standard.

"Good stay - stay & fly - park car - reasonable price"

4
31/10/2016

Stayed here for 1 night & left our car here during our trip. Easy check in with friendly staff. Free shuttle to & from the airport. Clean room with good beds, left too early for free breakfast, but were given food to take to the airport. Very handy place to stay for anyone flying from Pearson airport. Reasonable, competitive rate to sleep & leave car here during trip. Would definitely stay here again

"Toronto Aiport Park and Fly"

3
21/10/2016

We booked this hotel because it offered the option of parking for up to 14 days with one night's stay for a decent price when we flew to London for 10 days. Other hotels only offered up to 8 days. Shuttle service to/from the airport was extremely efficient. The major problem was that the floor in our room was warped with a huge bump on my side of the bed that I tripped on multiple times. Mentioning it on checkout, we were told that room is usually only given out when all other rooms are taken and we were offered a free bottle of juice. It would have been nice to at least been warned when we checked it, but even better if they just fixed the floor! I would stay here again though in a similar situation,

"Bestwester AP Carling view"

5
21/10/2016

Great place to stay for business or pleasure, flying out is a breeze from here. business travel is also good from here, you can jump on any hwy in seconds! full breakfast is good not one of those warmed over buffets Comfortable rooms, air traffic noise is down to a minimum, parking for my stay was included with my room rate

"great budget stay near airport"

3
20/10/2016

We stayed for two nights and in point form here is what I can say: Location and free shuttle is very good Staff was very nice While there is a pool we didn't use the small of chlorine in the lobby area was quite pervasive. The king size bed was comfortable but of average quality Furniture in our room was quite basic but functional Given the proximity to the airport, planes at certain times passed right over the hotel and can e a little noisy, I guess that's why there was only I non opening window in the room. A Keurig coffee maker and small microwave in the room was certainly appreciated. The restaurant in the hotel was good at least for breakfast, although if you are in a rush to depart service and the kitchen can be somewhat slow, but they try, take that into consideration, parking is 10.00 a night + tax

"Clean but stark and terrible restaurant "

3
20/10/2016

This property is near the airport and reasonably priced for an overnight. The shuttle took 40 minutes to arrive even though the hotel is about 6 minutes away. The lobby is very stark and uninviting. The room however was quite nice, very clean and comfortable. The restaurant is terrible. It feels like an old age home. The breakfast service is deplorable. You can see management comments that they take these comments seriously but clearly they have done nothing. 15 minutes for morning coffee is just bad. The restaurant opens at 5 and had no pizza at 630. This makes up 1/3 of the menu. At breakfast the 4 muffin choices was only 1. When there are 2 servers and 5 guests and service is terrible I cannot imagine busy times. However price and cleanliness get points.

"Fine Hotel spoiled by one flaw"

3
19/10/2016

Get your breakfast elsewhere if you're on a tight schedule. Restaurant is badly undermanned. The pleasant and hard-working wait staff can't keep up to even half-full tables; budget at least 45 minutes. Well engineered building is surprisingly quiet considering it's next to a runway and freeway.

"WONDERFUL FINISH"

5
19/10/2016

Normally, the last day of a vacation is not a happy day, especially if your flight is in late afternoon. You must evacuate the hotel during the morning, so you arrive the airport tired and nervous. In the Carlingview hotel we enjoyed the hospitality till noon and then were taken to the airport by the hotel's shuttle exactly on time.

"very good bestwestern"

5
19/10/2016

this best-western is one of the best ones for park and fly ..from check in to check out staff very friendly and accommodating excellent shuttle service and covered parking ..only one drawback the restaurant i would not recommend very slow and some things on the menu not available not even cheese for the pizza ..other than the restaurant this property is excellent .noise from the airport that is across the road is not bad very good sound proofing special thanks to the frond desk staff make you feel at home ..

"Lovely staff!"

5
13/10/2016

Stayed for 2 weeks and thought almost everything was great. The staff was terrific! Really helpful and friendly. Loved being able to park indoors and get easily to my room from the garage. Travelling alone can be tedious and I really appreciated the extra attention. It is located in the airport oblivion corridor,so curb and neighbourhood appeal,not so great...but inside, everything seemed recently updated and contemporary. Room was always clean ( special mention to Lucy , who went above and beyond to make me feel welcome...even checked to make sure I remembered to pack my lunch for work !) The only caveat was the restaurant. I ordered room service once and waited for two hours to get my cold meal. Also, had breakfast in the restaurant on weekend and waited almost half hour to get a cup of coffee. I ended up using outside restaurants for delivery,if ever I wanted hot food in my room. If the service and food were better, I would likely have used the restaurant more often. That being said, there are ample options really close by, and a microwave and fridge in room, so not really that big an issue. All in all, a great place for extended stays. I have already booked my next trip.

"Worst Breakfast Service Ever"

2
04/10/2016

I went to the restaurant with my free breakfast voucher (because I am a loyal BW customer) and then was wondering where all the waiters were spending their time as they certainly serving the customers. After 15 minutes I finally got an menu and then another 15 minutes I got my meal.

"Convenient and Super Nice and Near Airport"

5
01/10/2016

The Best Western Premier Carlingview exceeded out expectations. Had a wonderful night of rest. Good food and extended Covered Parking for our car. Very friendly and courteous staff. Great Value at a fair price.

"Great new Best Western in Toronto"

4
29/09/2016

The Best Western Premier is an older hotel but the upgrades make it quite comfortable and one of the most responably priced stays at the YYZ. If you're a rewards member enjoy the hot breakfast and a host of other incentives. We stayed here and made use of the Park and Fly option which is good for one or two weeks without an extra cost. Check them out, great staff and access to the Airport right across the the 427. There was also know bother with flight noise as being on the East Side planes were landing.

"Friendly staff, comfortable bed, clean room, good price"

4
26/09/2016

Ended up settling on this place due to price. In the end it was a good alternative to staying downtown (being right near the highway). Other than the room and Wi-Fi , I can not comment on any of the other amenities, but if the friendliness of the staff and comfort of the bed are any indication, I would suspect they are very good too. The parking is a level parking with key access - a little tricky since access is through the second floor only. They were kind enough to allow me to unload my baggage from the front door to make it easier (as I was on the 4th). Given that it was near airport I was pleased by the level of sound proofing in the rooms.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Caroline C, Thank you for providing such a positive review regarding your recent stay with us at the Best Western Premier Toronto Airport. We appreciate your kind comments regarding our staff and comfortable beds. Your great review only makes us want to work harder to provide the best customer service possible. We thank you very much for your business and do look forward to welcoming you again in the near future. Warm Regards, Best Western Premier Toronto Airport

"Average hotel and slow restaurant"

2
24/09/2016

I booked a room for a week for a business trip to Toronto. The room was reasonably priced, and the amenities were fine. Nothing too fancy, but well maintained, although the whirlpool was out of order. The service at the restaurant was very poor, however. The wait staff were friendly and attentive, but it is clear that there is a major staffing problem in the kitchen. Food took hours to prepare. This was true for both dinner and breakfast. When I am on a business trip, I need a quick breakfast - in and out in 20 minutes at the most, but at this place, every morning was an exercise in frustration. In summary, the price, location, and amenities are fine, but I would not return here because of the restaurant service.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear deepspace65, Thank you for taking the time to convey your comments regarding your recent experience with us. I am delighted to hear that you enjoyed our amenities and found our restaurant staff friendly and attentive. However, I sincerely apologize for falling below your expectation regarding the slow service during breakfast and dinner. I completely understand your need for a quick breakfast while on a business trip and having to wait for an hour is unacceptable. I assure you that the feedback of our restaurant will be reviewed and concerns addressed. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Warm Regards, Best Western Premier Toronto Airport

"Beest Sleep and Fly Hotel"

4
22/09/2016

Rates are excellent for combining sleep and fly. Hotel is more or less non descript from exterior, but very clean, practical, and efficient once there. Staff were professional in appearance and very friendly. Room was very clean, ( do inspect) and comfortable. Free shuttle to airport was on time and we definitely will re-book with this hotel again! Have stayed in 2 other best western in different states in the last 12 months and we are impressed with the consistency of service and quality.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Paul M, Thank you for taking the time to review our hotel. I am so happy to hear you found our rates excellent, rooms clean and staff professional and friendly. We will definitely share your comments with our staff for encouragement. We look forward to welcoming you back as our guest and hope you continue choosing Best Western for all your future travel needs. Warm Regards, Best Western Premier Toronto Airport

"Stay and park while away"

4
22/09/2016

The Best Western on Carlingview St is conveniently located near Pearson Airport. We stayed a night & parked the car for 2 weeks in a covered garage. The room was nice, the hotel had a pool, sauna, etc which was nice. Coffee in the morning, breakfast was extra. & the shuttle to the airport was close & easy. For the money it was excellent & I would recommend this option for future trips.

"Fantastic airport hotel"

5
20/09/2016

We got a great deal on travelzoo for this hotel and were delighted with the hotel, the 14 day parking and the breakfast voucher. The reception is very friendly, the rooms are nice, the bed and especially pillows so comfortable. And very close to airport, a 5-minute shuttle drive. Within a short walk are Casey's and the Keg. And you can park on site. Will consider another time.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear luv10is_2, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you found our staff friendly and our beds comfortable! We will definitely share your wonderful comments with our staff as encouragement. We hope you will recommend us to friends and colleagues and look forward to welcoming you back soon. Warm Regards, Best Western Premier Toronto Airport

"Perfect overnight stay"

5
19/09/2016

Travelzoo deal, $99! Clean large room with microwave, fridge, safe and Keurig coffeemaker. Included free breakfast, but had to leave for airport at 3am so we got complimentary muffin/sandwich/juice or pop. Close to restaurants (Jack Astor's).

"Great deal for a nights stay"

5
18/09/2016

We purchased a Travel Zoo deal which included hotel, breakfast, shuttle service to and from the Toronto airport and parking for 14 days for only 99 dollars. I think we got an amazing deal. The room was very nice and looked like it was recently updated. The bed was a king size and very comfortable. The breakfast was a bit of a challenge. No fault of the hotel but one of the chefs was a no show that morning and there was one chef to prepare everything on his own. It was very busy so it was a bit slow for service. We will definitely stay there again next time we travel.

"Excellent stay!"

5
16/09/2016

My Husband and I stayed at this BWP last night. It was a perfect stay. The rooms are spotless, housekeeping staff was amazing and friendly. Upon check in yesterday the reception staff was excellent. Very informative and super friendly. Our room had a huge comfortable bed, pillows were very nice as well. Good size bathroom! Room itself is quite large with nice chair for viewing very large screen TV. There was a nice bar fridge, microwave and single brew coffee maker. So close to airport but you do not hear the planes at all....zero! Great indoor parking to leave your vehicle.....a great park, sleep and fly! They have a very nice Business Centre as well. Nice pool and work out centre. Very good restaurant near Lobby with a nice menu, breakfast was perfect, everything cooked the way we like it, and delicious coffee and it was nice and hot! The waiter was excellent, a very friendly informative young man who aimed to please. The reception staff on check out was not the same woman as on check in, but was just as polite, friendly and informative. It was an absolute pleasure to spend the night at a hotel where all the staff aim to please....amazing! We will definately be staying here on our return flight home.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear AcaChaparrita, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you found our staff amazing and friendly and our rooms spotless. Your great review only makes us want to work harder to provide the best customer service possible. We thank you very much for your business and do look forward to welcoming you again. Warm Regards, Best Western Premier Toronto Airport

"Nice surprise"

4
14/09/2016

Arrived Friday.Parked at the front to unload and oh my god, there's a 737 just overhead - what have we done!. Lobby staff nice, but still worried about noise. Get to room on 3rd floor. View of Moores warehouse, ok, but as i watch the planes land overhead, I can't hear them - smile! it's an ok location just of the main hotel strip. 5 mins to nearest lcbo. room nice, but as others said, floor buckled. Nice bathroom and clean. Only complaint is breakfast. Took 20 mins to order and it was awful. Worst $12 each I have ever spent. Go elsewhere! Service was also every, very, poor. Took 30 mins to get the bill. The four US folks next to us, waited 20 mins for a coffee so we gave them our pot. Fix this and it is a nice place. They do charge for parking just like all the others but is only $10. If you are bored at night, take a beer and go on the parking roof and watch the planes - great if you have kids. Did not try the pool so cannot comment

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear roadtripcanada, Thank you for taking the time to review your recent stay with us. Your feedback is greatly appreciated and I am delighted to know that you had a pleasant experience. We appreciate your compliments about our hotel appearance and nice staff and will share this with our team as encouragement. However, it is regrettable that your stay was not 100% satisfactory as it took 20 minutes to order your meal and service was poor. We greatly value your feedback as this gives us the avenue to improve on our restaurant customer service and efficiency. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards, Best Western Premier Toronto Airport

"Worth checking in to"

4
10/09/2016

Was put-up here by my employer for some on-site training. Compared to the dozens of budget motels I've stayed at over the years, this was heaven. It's not perfect, depending on how high your standards are, but it I enjoyed it. There were some humidity-control issues due to the hot and humid weather that was ongoing during my 3 day stay. Rooms are clean and modern, service was great. The restaurant food was good, but really slow for some reason. I'm going back for another 3 days and looking forward to it. It's directly under the landing path of a runway that's not used too frequently, so noise wasn't an issue.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear shoxgdp, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you enjoyed your stay and appreciate your compliments about our rooms and service you received. We will definitely be sharing this with our staff for encouragement. Your comments regarding slow service in the restaurant and humidity issues in the rooms have been passed on to the appropriate departments in order to get these issued resolved. We hope you will recommend us to friends and colleagues and can't wait to welcome you back as a guest in the near future. Warm Regards, Best Western Premier Toronto Airport

"Great staff.... They take their time to understand your needs, and make your stay as good as possible"

4
10/09/2016

As hotels go, the Best Western Carlingview, is fine. It ticks all the boxes that we needed... Our stay was for the last 4 days/ 3 nights of our Ontario vacation. We were advised not to bother with our rental car, as the train from Pearson to downtown was affordable and much safer ( and after seeing the driving downtown, I now understand!!!). The reception staff are brilliant and really helpful, offering us great advice on travel and places to eat locally. We were even allowed to use the airport shuttle to get to and from the airport to catch the UP express to Union Station... The pool and gym were also great ( and really needed after the amount of beer drunk!!) All in all, brilliant place. Affordable compared to other hotels in the area, and we will definitely be back here the next time we are in Toronto

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Drm080865, Thank you for providing such a positive review regarding your recent stay with us at the Best Western Premier Toronto Airport. I am delighted to know that you had a pleasant stay and that you found the staff to be brilliant and helpful! Your great review only makes us want to work harder to provide the best customer service possible. We thank you very much for your business and do look forward to welcoming you again. Warm Regards, Best Western Premier Toronto Airport

"Great hotel..... But"

4
05/09/2016

Great hotel. Front desk was very friendly, rooms and bathroom were very clean, beds comfortable, but the buckling floor was a bit uncomfortable. At one point I almost fell on my face. Pool was wonderful but we couldn't get the saunas to work and the shuttle drivers need a lesson in personality, but I would stay there again.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear KarenLScott, Thank you for providing your feedback regarding your recent stay at the Best Western Premier Toronto Airport. We would like to sincerely apologize for the buckling floor in your room and have passed your comments on to our maintenance team to ensure this doesn't happen to another guest. We appreciate your kind comments about our friendly front desk staff and clean rooms and bathrooms. We work very hard to ensure our guests receive the best service possible. Again, thank you for your review and we hope you choose to give us another opportunity to make your next stay as best as it can be. Warm Regards, Best Western Premier Toronto Airport

"It's ok"

4
03/09/2016

I stayed here for a night while awaiting a plane out of Toronto. The staff was super friendly/helpful and the hotel is very clean, though older. I used their shuttle to get from the rental car area to the hotel and back to the airport the next morning - it was prompt. I had dinner at the restaurant and it took an hour and a half to get a chicken sandwich. Apparently, they had staffing problems, but the waitress was apologetic and did the best she could.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear rv6av8r, Thank you for providing us with feedback regarding your recent stay. We would like to sincerely apologize for the inconvenience of dinner taking an hour an a half before getting to your table. I would like to assure you that this is not a reflection of our standards of service we strive to deliver for each and every guest that stays with us. I am delighted to know you found our staff friendly and helpful and will share your comments with them for encouragement. We look forward to welcoming you again in the near future. Warm Regards, Best Western Premier Toronto Airport

"Airport travel convenience"

5
02/09/2016

Hotel is very convenient for travellers leaving by air from Toronto. Staff is friendly and hotel is excellent for amenities and convenience. Rooms are very convenient and clean, and all services are available.

"One of the best in Pearson area"

4
29/08/2016

I have stayed in several hotels of the Pearson area for business and this is the one that I would definitely recommend. Extremely friendly staff, and good quality for the price paid. Also, it is closer to the airport than other hotels but somehow its a very quiet place! You can barely hear the planes from the rooms.

"Good Location for Downtown Events"

3
29/08/2016

Although the location was wonderful to get to and from the Rogers Centre, this hotel is lacking in good management. Yes, they were friendly enough, but our room on the 2nd floor had a balcony that was flooded with water and that same water was seeping into the room and popping the floor. The floor by the nighttable was elevated by at least 6 inches, causing a giant hump that sqeaked and posed to be a wonderful tripping hazard when trying to place a cup of hot coffee on the nighttable. I mentioned it to the front desk immediately after check in and they declared they had not heard about this before but blamed it on the humidity. They did offer to move us to another room, but then realized the hotel was fully booked so they reneged on that offer but gave us a free breakfast instead. That takes us to the restaurant. Horribly slow service! We waited half an hour for coffee and an additional 40 minutes for our breakfast to arrive. Thank goodness we were not trying to catch a flight! Friendly enough and the food was good, but overall, just not acceptable. The room was clean and the bed and pillow were comfortable, but in general, this was not up to the same standards as other Best Western's.

"Stayed for one evening - Augusr 29, 2016 - booked through a Trip Advisor voucher. Will be using another"

4
24/08/2016

Excellent experience. Arrived ar 12:30 pm and eas informed we could not check in till 3:00 pm. Was surprised but the issue was handled VERY PROFESSIONALLY AND IN A VERY CARING MANNER by LEEANNA at the reception desk. We were checked into the room by about 2:20 pm. We were concerned because of a very difficult situation involving the health of a family member. We simply mentioned this -, quietly and politely - that this was s very stressful day for our family. LEEANNA was very sensitive and we were prepared to simply wait tiill the check-in time. Without mentioning this to us she worked to accommodate us ad early as possible so that we could deal with our family members situation. It was greatly appreciated and we really felt that LEEANNA cared sbout helping us. The hotel was excellent, the food at the hotel was great, the reccomendations for ordering in to our room were excellent. Parking was excellent. will be returning again at the end if Eotembet.

"A night at the airport"

5
22/08/2016

I have stayed at many Best Western hotels. This one is a perfect location, with great rooms, of course clean, but with a touch of home. Great staff and a good place to eat if you don't want to go out ( but if you do you can choose from many great nearby places)

"Good Airport Hotel"

4
22/08/2016

Purchased a Groupon and had nights at beginning and end of a four week trip, with parking included. Excellent front desk staff, caring in spite of dealing with many customers. Very good king size bed. Breakfast was ok, with vouchers, good omelette bar. Parking was handy in covered garage. Was under renovation, but no major problems with facilities.

"Happy with our Stay"

4
21/08/2016

We booked here because of a great price found on Trivago and we were very happy with the property. It's newly renovated, beds are comfortable and the staff was attentive. Didn't like the $10 per night price tag for parking but it's Toronto. They also have free wifi, a pool and hot tub although the pool is freezing. All in all a good place to stay. My young son loved watching all the airplanes and they weren't loud in the rooms. My only complaint would be the inconsiderate travellers leaving for the airport between 3-6 AM. People are sleeping and the rooms are not soundproof. Yelling in the hallways is just rude. Have a little respect for your fellow guests and save it for the lobby.

"Great Place to Stay"

4
20/08/2016

Stayed here during a recent visit. Great place to stay, great rooms. Room cleaning service is excellent. Only issues: the coffee maker was broken, jacuzzi wasn't 100% functioning. The sauna was not working. I would stay here again if I ever visit Toronto.

"Do Not Recommend"

2
20/08/2016

We stayed here for the first time as a pre-vacation getaway with parking as offered on their web-site. At first the hotel looked nice however noticed the lobby being a little humid. We enjoy a soak in the hot tub before dinner and this was partially the reason for booking this hotel, however we soon found the hot tub not working. This was reported to the front desk however nothing was done during our stay that we noticed and there was no towels either although these were brought shortly before we left the pool area. The room layout was nice however the air conditioning was not working on one of the hottest days of the summer and was reported twice with no resolve or options given to switch rooms, nothing. Honestly i travel outside the country three times a year for vacation and each time book a hotel with parking. There are other better airport hotel options that i would suggest you try.

"Overnight Stay before a trip"

5
19/08/2016

Great property - newly renovated. Friendly staff. Clean comfortable modern rooms. Nice bar and restaurant. Lovely young lady working in the bar - very friendly and informative. On time shuttle service to airport. Definitely recommend staying here. Great rate for stay and park when travelling

"Comfortable over night stay"

4
19/08/2016

Stayed at BW Premier for one night before catching our early morning flight. The room was great, bed very comfortable, even had a Keurig coffee machine in the room. The breakfast was included too. Would come back.

"Would have been good, if not for the shuttle driver"

3
14/08/2016

The room was nice. The service at the front desk was great. The hotel itself is a bit run down and planes very loudly fly right over the hotel constantly, but you might expect that if you're that close to Pearson. We liked the hotel itself, and the planes aren't that loud from inside. My only real complaint is about the shuttle driver we had, and it's a big one. I don't know what their system is or why, but they don't want you calling the hotel for a pick-up until you're in the exact spot they tell you to go to. So, when we got off the train at the airport, I phoned... figuring that by the time we got to the post, we'd already be down there. We didn't want to be waiting around while my hubby's son was dealing with very bad stomach pain. Well, we went outside on the wrong level and spent a couple minutes wandering around trying to figure out where this post was, and by the time we figured it out and went down to the next level he had already come and gone. So after getting to the right spot and waiting for 20 minutes, I phoned the hotel again to ask where he was. She calls him, finds out he was already there and tells him to come back. Unfortunately, just before he showed up my hubby and his son had gone to find a bathroom because he thought he was going to get sick. When the driver showed up I told him the situation, and he lost it on me. "I was already here once looking for you guys and I have other customers to pick up" etc. Completely unprofessional and awful. He tells me that the hotel receptionist told me the second time I called that the name on the van would be under another name (not the name of the hotel), and I told him I didn't hear that part of the conversation... which is true. She may have said it the second time I phoned, but I didn't catch it until the 3rd call. So then he calls her up and starts complaining about me while I'm sitting right behind him, and he tells her that I denied she told me that at all. Just infuriating. He and I got into an argument because of his poor behaviour towards me and he impatiently asked me how long it was going to be before they came out of the bathroom. How am I supposed to answer that? It didn't seem to matter that he was sick to his stomach; a situation out of our control was inconveniencing him. I got tired of his attitude and offered to get out of the van so he could go pick up his other more important passengers, and that's when he told me it was fine because he got someone else to go pick them up. Apparently all the fuss was over nothing. We got back to the hotel and I marched straight over to the receptionist and explained to her that he communicated the situation wrongly to her and she was completely understanding and advised me that he was being rude to her too and that she'd already left a note to management about this. It just upset me so much. It was the night we came back from seeing The Tragically Hip, and we were all in a good mood from the show, and then that happens.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Teezy, Thank you for taking the time to review your most recent stay with us. We are delighted to know you had a pleasant experience with the front desk staff and that you enjoyed your guest room. Your comments regarding your horrible experience with the shuttle driver has been passed on to our General Manager for investigation and review for changes to be made. Please keep in mind that the issues you experienced are not indicative of the high standards we uphold here at the Best Western Premier. This is certainly not acceptable and we thank you for bringing this to our attention so that we may rectify the problem. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards, Best Western Premier Toronto Airport Hotel

""Premier" I think not!"

1
09/08/2016

TRANSFER: The hotel reception was called immediately after we exited customs and were instructed to go to one particular exit. We did. The shuttle bus arrived rather quickly. Another customer was picked up as well after us. She was picked up from an empty corner of an industrial building with no entrances nor exits nearby. She had no luggage or carry-ons. Strange. Upon drop-off at the hotel she asked the driver "Which room? Ask her." She waited a fair distance from the reception desk and the driver walked over to reception exchanged some words and called a room number out to her. She tipped him $10 and proceeded to the elevators. Stranger. RECEPTION: Check-in was quick and painless. ROOM 1: The room certainly was no Best Western Premier room let alone a Best Western Plus room. It was a basic run down Best Western room. Numerous hairs were found on the bed and behind the bed and under the pillows. Not acceptable for a 'clean' room. Reception was called and a 'clean' room requested. They sent a porter to bring us keys to a different room. ROOM 2: This room was no different than the first room. I digress. It was slightly different. It had just as many hairs on the pillows, under the pillows, between the sheets, a blood stain on the sheet and a shower with hairs everywhere. Apparently a clean room here means making the previous customers bed only. Reception was contacted and told this was not acceptable. I had suggested we just leave and embark on our few hour drive home but my wife was exhausted from our travels and needed to sleep. The manager came upstairs after a long wait and apologized and and replaced the sheets and pillow cases only. We had to demand that the complete bedding set be replaced as the dirty comforter was reused. We also had to demand the bathroom be cleaned. It took an hour to complete this exercise. BREAKFAST: Ensure you bring the coupon provided by reception to gain entry to the breakfast hall. On offer was standard fare for a lower end hotel:Scrambled eggs, sliced breads, bacon, sausages, cereals, yogurts, fruits, cold & hot drinks. OVERVIEW: This location is a run down basic Best Western at best. I'm not sure where they get the gall to call themselves a "Premier." Don't waste your time nor money here. If you absolutely have to stay here; bring plastic sheeting to cover every surface, a bottle of bleach to disinfect anything not cover-able, your own sleeping bags and pillows and a hand-held black light if you are really curious.

"Enjoyed our stay"

4
09/08/2016

Staff very friendly and helpful. Enjoyed the Pool, hot tub & sauna. Comfortable & clean room. Room could use a little sound proofing, could hear hallway noises. Easy access to highways, therefore getting around was easy.

"Ok hotel for its purpose and price"

4
04/08/2016

In general a good hotel for its purpose. Due to closeness to airport we stayed there while visiting Downtown Toronto. The hotel's Airport Shuttle functioned very well. Negative that we had to pay 10 $ a day for parking at the hotel. Boring hotel restaurant, but there is an ok grill restaurant 200 meter down the road. The hotel should have a bench or two to sit down on the outside.

"The Best"

5
01/08/2016

It was a nice hotel and probably the nicest Best Western we ever stayed in. Very easy and quick to check in. Liked it better than the Sandman Inn at the Toronto Airport where we had stayed earlier Left early so did not get a chance to try the breakfast.

"Wouldn't Stay Again"

2
29/07/2016

The front desk lady was very rude not only to myself but other travelers. The room was on the second floor and noisy until after 11:00p.m. The restaurant was absolutely terrible. The young server did her best but the cook made one meal at a time,when it was served it was look warm. We waited almost an hour and a half. We had two young children and five adults ordering breakfast from a limited menu. It was not the servers fault she could only deliver what was ready. Just a poor experience. We asked for a discount and received one. We thanked them for their consideration.

"Excellent experience!"

5
29/07/2016

We used a Travelzoo voucher in mid-July: $99 for room, breakfast and up to two weeks airport parking. It was a top notch experience in every respect- friendly welcome, clean, comfortable, quiet room, tasty breakfast, covered parking, and efficient shuttle service to and from the airport. We couldn't ask for more!

"Great hotel"

4
29/07/2016

This BW was an excellent place to stay during our trip to Toronto. Right next to the airport, it was appealing both from a vacation standpoint, and from a plane-spotter perspective! We will be back next time we are in Toronto.

"Might be better without the kids"

4
28/07/2016

The room we had was clean and bed was comfortable (loved the pillows) and in spite of being right across from the airport, is was very quiet. We have two young children and got a king room with a sofa bed. With the sofa bed out, it was a tight squeeze in the room. Loved the wood floors and bathroom decor,although it's a walk in shower with partial glass enclosure...not the best setup for kids that do better in a bathtub or for little girls that need to use the potty while daddy is in the shower. And the water pressure in the shower was AWFUL. Wifi was good and staff was very responsive & helpful. We booked through groupon so parking was included as was breakfast for two, although we didn't take them up on the breakfast. Location was convenient to the airport but we were glad we had our own car to take into town. Parking there was $20 or so per day in the parking garage across from CN tower.

"Ok stay but would not choose again as a family"

3
21/07/2016

This hotel was not bad but they need to change a few things to before we would ever stay again. The good things are the staff, parking, location to airport! We had several issues that were addressed right away. We did not use the park and fly with the shuttle but in our time at the desk the service seemed very swift with the front desk communicating with the shuttle to get guests to and from the airport. Parking was great at only $10.00 a night here instead of $20-25 at so many other hotels in the area. Breakfast~ The breakfast buffet is 11.99 if not included with the room. They had fresh made omelets and waffles. Cereal, assorted toast, muffins, yogurt, cereal, scrambled eggs, sausage and hash browns. As well as 2 kinds of juice, tea & coffee. Perfectly fine to get you on your way for the day:) Pool and hot tub were very nice and clean. Our boys lucked in with no one else using them which was nice for them to enjoy the whole pool. Beds.... this was one of our main issues. They are on bed frames that squeak every time you move. After our first sleepless night we mentioned it to the front desk and they had maintenance attend to them. In the end it did help one bed but they either did not do both beds or one was beyond repair. For a family in the room it made for a sleepless night for mom and dad. Pillows were very comfortable! The air conditioning would not go off of 72 no matter what we did but we forgot to mention it to front desk which was our fault. Just check it first and call to have it attended to if an issue for you. Room was clean and loved the hard wood floor instead of carpet! We were on the back side of the hotel. The planes literally fly right past the front of the hotel but with the room fan on we did not hear plane noise. You might if you were on the front side. The switch for the bathroom is in the hall and has a very bright night light as part of it. We ended up put a piece of paper with a band-aid on it to block the light at night... The other thing is the giant blue lights that light up the side of the hotel. It shines right up and make a glow in the room. Not to appealing when actually wanting to sleep. We drove to find Drug store, grocery store and restaurants, which were within 10 minutes of hotel. No suitable restaurants for families within walking distance from hotel. Lots near by but you need to drive. This would be a good hotel for a single person or couple but I would not recommend for a family. This was our first time booking through TripAdvisor. It shows up at the hotel that we booked through Expedia. The other thing that was a big issue was that we selected hotels that included breakfast with the room in our search. Once at the hotel we were told no breakfast was included that is why we got a lower rate. I will address this with TripAdvisor so other people do not suffer the same fiat. The lady at the front desk was very kind and gave us a voucher for 2 breakfasts our first morning. This worked out as our younger son was child rate and my hubby only wanted toast so it all worked out to not cost to much over what we thought would be included. So just beware just because you have it in your search it is not always included in the end once booking the hotel.

"will stay again"

3
20/07/2016

I bought a travelzoo coupon and felt it was worth the $99 plus tax. The room was nice and clean and they had a Kuerig coffee maker which was nice. The breakfast was a bit sad but it sufficed. I liked the on site parking and I put my car on the top level and the outside door from that area was close to my room. One thing to keep in mind is that their shuttle stops at midnight and I got in just past. They don't pick up the phone to tell you. I had to take a cab to get my car which worked out ok as the driver took me right to my car and helped with my luggage.

"Convenient"

3
20/07/2016

Stayed for one night to catch a flight the next day, location was very convenient. The hotel was clean and up to date. Staff were friendly and helpful. Parking for our vehicle & airport shuttle were an added bonus. Location is close to several restaurants, some even within walking distance. Would stay again.

"Not Quite There, Hitting Below Their Weight"

3
20/07/2016

Things started going wrong right out of the airport. I called for a shuttle service and he said the driver was at the airport. I asked him to make sure the driver waited for me as i had a meeting and was 100 steps from the pick up point. He said he'd try. 45 minutes later the driver came, refused to take me to the hotel, said he was from a different Best Western. WHAT!?!? A $23 taxi ride for a 4 minute ride and 10 minute walk to make my appointment - i was already late- and found that there were no bathtubs. Got a message i couldn't access and the tech guy never came (couldn't get the cold air turned off or the remote working). They gave me a coupon for breakfast that i had already paid for and it was mediocre at best with no Hollandaise sauce on the eggs and bad coffee - no pastries included and no options for cappucino. Look, the bed was comfortable, thank goodness and hotel quiet given it was so close to the airport. There were no bathtubs and nearly missing my meeting and having to pay for the honor just put me off. Competition between the hotels caught me in the middle and put me in a bad place. Make it half the price and stop pretending to be what you're not.

"Good for that early morning flight if you are not hungry"

3
18/07/2016

This is not the nearest to the airport, but close enough. As frequent BW users we can compare BW hotels in North America, Europe England and Scotland. While the room was clean and well-appointed, the service in the restaurant was not good. We waited for cream or milk for so long that a couple at a nearby table gave us some of theirs.

"Visit to Toronto"

4
18/07/2016

Everything went well. No surprises .The location was perfect for all activities I had to do in the area. I just wished they would have provided the free breakfast. This is something I always look forward to when I am staying at a Best Western.

"will stay again"

4
18/07/2016

We bought a Travelzoo voucher and thought we would try this hotel for park and fly. We were pleasantly surprised. It was very modern, clean, quiet and comfortable. The parking was in a parking garage attached to the hotel. We liked that the hotel had a breakfast included. Yet, even though we had a very early flight, they had some sandwiches, muffins, fruit, juice out so that we could take our breakfast to go!! Impressive!! The shuttle service worked great. We will absolutely stay here again and will recommend it to our friends.

"Clean, decent, and extremely nice staff!!!"

5
16/07/2016

It was a very nice stay - I was there on a training trip and the room was clean and quiet, the staff went out of there way to help and make you feel at home. Very close to the airport and also near the bus system.

"NOT RECOMMENDED"

5
11/07/2016

We arrived at this hotel 4 am, we over paid just to sleep the night, the bathroom had hair everywhere, we asked for one hour late check out the front desk was very rude and mean said no what so ever 12 noon you have to leave, my kids and us were in rush. I WILL NEVER GO BACK THERE AGAIN...

"Park & Fly"

4
09/07/2016

Very helpful staff at check-in. They have a large garage for parking, then took the shuttle to the airport. Stayed at the hotel on my return. Great staff when I got back. The bar was just about to close for the evening, but I was able to get a meal to take back to my room. The room itself was a decent size, spotlessly clean, and a very comfortable bed. The hotel is located on a flight path, but I did not hear anything. Breakfast was included with my stay. No buffet - everything cooked to order from the menu. Excellent, again.

"Stay before flight out west"

4
07/07/2016

Booked a stay through Travelzoo before our flight to British Columbia. Price was great at $99 and the car can be parked for 14 days free of charge. The hotel was very clean and the shuttle to the airport was fast and efficient. You must book the shuttle as you check in. It is every 1/2 hour before 10 am, then every hour after that. Wifi was great and HD television was great. Spent some time at the pool with hot tub, sauna and wet spa (which was out of order during our stay). A complimentary breakfast was included with the voucher from Travelzoo. For supper, we took a short stroll past a Hooters and ate at a new grill called Arizonas. Very good meal and reasonably priced. Will return when we will need a flight out of Pearson.

"The Best Western with 3 levels of car parking"

4
01/07/2016

It's not only close to the airport, but also close to prominent places of visit (both official - say, Toronto Congress centre and personal - depends where each wants to go)! If I fail to mention the courtesy extended to me by accepting my request for late check-out, I will be the most ungrateful person in the earth!

"A very nice experience"

5
29/06/2016

We experienced a very nice experience staying at this hotel. The front desk staff were very welcoming and friendly, We were pleasantly surprised how nice the room was,compared to many other best western hotels we've been at.

"I really enjoyed this hotel and am returning next week"

5
24/06/2016

This is my first stay at a Best western Premium and I really enjoyed my stay. The staff was amazing and the room was very nice. Parking was convenient as well. I have now found my first choice Toronto airport hotel and have booked again next week. Great job guys! Bob

"Not worth the price"

2
21/06/2016

I stayed here for a hockey tournament. Upon check in my A/C was not working. They sent up a guy to fix it and it just never worked right. Looked behind the panel and in was extremely clogged with dust. The breakfast buffet was horrible. Very old dried out food and a small selection for the price. This would be a good place if it where $50 a night or something. The rest of my team stayed at the Hilton for only $10 more than I paid and it was like night and day on quality. The only good things here where you could stand on top of the parking garage and watch the air planes land all night, the bed was comfortable and the staff was some what good. Don't drink the water in the lobby it was super old. I'm not a real picky person but I will not be staying here again that's for sure.

"An average stay"

3
09/06/2016

I chose an airport location as I had an early flight home. The Best Western offers a hotel shuttle, and the price was reasonable. My room was comfortable and clean, and offered good value for the price paid. Unfortunately, the front desk staff was not very responsive. I had a difficult time finding someone to help me when I needed a new key for my room (there was no one at the front desk for 5-10 minutes) and one night when I was returning to the hotel the front desk clerk was less than helpful in providing guidance about the hotel shuttle, telling me it would be there in 10-15 minutes, and subsequently blaming the late arrival (it took 40 minutes) on how busy they were in dropping people off, which the driver denied. All in all, a reasonable stay, just disappointed with the front desk staff.

"Stay Away!!"

1
08/06/2016

I think they trained the front desk night clerk to drive away as much business as possible. She was incredibly snotty, and not just to us, but to the guests before and after us. She would deliberatly ignore what guests said, and then tell them the exact opposite of what they said.

"Really good stay"

5
03/06/2016

the stay was amazing just did not like that I had to pay for parking and I was not told that before I got there. Comfy bed and room did not want to leave. Shower was weird at first because no door on it.

"Nice hotel with communication problems"

3
31/05/2016

My friend and I got a fantastic room with lots of space. Despite being close to the airport we heard not a single plane or noise outside our door. There were only a few things that made my stay a little rocky. Prior to reaching the hotel the day of check-in, I had called to make sure everything was still set, I was told my reservation was still there but the payment made for the room over 2 months ago didn't go through (Even though I called a week prior and the person I spoke to told me nothing about the payment not going through. I received not a single notification) So I ended up paying a crazy rate for my room. If I wanted to pay such a high rate I would have gotten a hotel closer to the event I was attending. In addition, during our first dat the elevators were not working so, my friend and I had to lug our suitcases up the stairs to the third floor. There was also no key assess to the 3rd floor when coming from the 3P. The 3p door also failed to open for us on our second day.

"Good location, good night sleep"

4
29/05/2016

We were flying out early the next morning, so needed a place to crash. The hotel was very clean, the staff very friendly. 1 elevator was broken, but no big deal as the hotel wasn't that busy. The room was clean, and the pool was nicely heated. The hot tub was broken, which was a bit of a let down, but the pool was warm, and the area was well looked after. They even had a shuttle service to and from the airport. Very accommodating as we needed a 6am shuttle. The restaurant had wonderful food!

"Good airport stopover"

3
29/05/2016

My husband and I Stayed here May 2016. Service to and from the airport was prompt and very good. Breakfast was included. Microwave and fridge in room. Nice big shower. The staff are all very friendly, would stay again.

"best western premier, toronto, ont."

4
26/05/2016

Nice hotel, decent hotel. Stayed 2 nights. First night, the room had no heat. Staff were not able to correct problem. Brought in portable heater. Heater wasn't very effective. The second night was great. I would stay at this hotel again, and I recommend this hotel to other people. Efficient airport service

"Great Staff but Basic Hotel for Travel needs"

3
26/05/2016

The staff at this hotel stands out with their pleasantness and helpfulness. They are willing to go an extra mile to make their guests happy. All the staff from the front desk, to housekeeping, to the chef at the restaurant are just exemplary in their roles. The hotel itself is kind of stylish, the room I stayed at had floor boards not carpet, which was okay, not great.. Just okay. The room seemed clean and room service always did a great job. Now the things that I think they need to work on. The elevators are extremely slow, it sounds trivial to complain about something like that, but the fact that I am mentioning it should tell you that it is SLOW! It is the difference between making it on time to ur meeting, or work, or being late-slow. They really need to look into it. Whats worse is they have no staircase that goes directly to the lobby, the stairs go to the basement with the pool and gym, they go to the roof, and they go to the parking lot, but not to the lobby..... I don't think they thought things out in their design. Another issue that could have been avoided easily, the hot tub did not work for my entire stay. I was there for the Victoria Day long weekend, the hotel was packed and they should have brought a rush repair for that. Last issue which really bothered me was the bed. Although very comfortable and clean, it squeaked every time you move on it, sit on it, stand up from it, I'm not sure if it's because there is no carpet underneath or if it's just an old bed. But I hated that fact, and that alone will make me not return. Everything else was satisfactory; the gym had just 3 treadmills, 1 elliptical, and a few free weights. Not much for a real gym nut. There was a pool and non-working hot tub. Parking was about $11.00 a night which I hated. The buffet breakfast was great and all other basic amenities were fine.

"slow elevators"

3
24/05/2016

Basic hotel, needs updated, needs faster elevator or at least let you take the steps up to your floor. One elevator was broken so you had to wait. The stairs do not allow for outside entrance to any floor except the 2nd so it forced you to use the slow elevator. And if you are on the fifth floor like I was you had to get off one elevator on the fourth floor and change elevators to get to the 5th floor.

"Striving for excellence "

4
21/05/2016

Stayed one night before a morning flight. The hotel was updated, clean and comfortable and very close to airport. We did encounter a couple of issues during our stay which I brought to the attention of management the next day. Our concerns were addressed in a very caring and professional manner. While Amanda, the manager, was not able to change the issues we had, she did do everything in her power to compensate us for our inconvenience. She also thanked me for bringing my concerns to her attention so she could use our experience as a learning tool for the employees, as they are striving for excellence in customer service. And that is why I would definitely recommend this property and would not hesitate to stay here again!

"Excellent Choice"

5
21/05/2016

Used this hotel to park the car for 7 days in the covered parking garage. We then stayed the night on our return. Flight did not arrive in Toronto till 1:30am but we had no problem getting the shuttle and the desk clerk was very friendly when we arrived at 3am for checkin. Used a Groupon and it was great! Nice, clean room and breakfast was included with our stay. Will use this service again!!

"Great place very helpful staff"

5
19/05/2016

We stayed for one night in April 2017 and then used their parking and shuttle service to get to and from the airport for a week trip. All of the staff was super friendly and helpful, especially the front desk attendant Naomi. Will go back next time we are heading to the airport for a week long trip.

"Great price!"

5
18/05/2016

Loved this hotel and will use it every time I fly out of Toronto from now on. Right next door to the airport - with a shuttle. Extended parking with a hotel night stay - had a Groupon and it was great! Nice, clean room and covered parking garage. Front desk staff was great and super helpful!

"Convenient and clean"

4
17/05/2016

Good hotel to stay at with small but nice suites with a comfortable bed. Extended stay parking available and unlike previous review you do have access to the hotel from the parking garage. Heat didn't work in room and no one to fix it but did provide a radian heat source which worked ok

"One night stay~"

3
14/05/2016

I really like this hotel, small, convenient to the airport, great price. I have my own cleaning company in Muskoka. First notice in 'our' room. the hardwood floors were dirty, bathroom floor had dark hairs on the floor, yuck! but..beds were lovely & clean, room very quiet in the am, the staff are always great, super helpful. We had dinner in the restaurant, fish & chips were delicious, very slow, new guy starting..understandable. We'll def. stay again~

"Extremely welcoming & friendly"

5
08/05/2016

Without having a reservation, I was welcomed by the front desk staff with a smile and very warm personality! The check-in process was quick & easy, as the room was beyond comfortable. I will definitely recommend this hotel to everyone.

"Great!"

5
04/05/2016

Was there only one night...had a perfect stay. Nothing to complain about! Rooms are great, clean, comfortable, much better than a lot of other hotels i've been around the airport. Parking is 12$ but most hotels will charge you around there.

"comfortable and convenient"

4
02/05/2016

We actually did not stay here in order to fly anywhere, but the next time we do fly out, this place will be on our list. Although it is directly over the flight path, when we checked in on a Thursday afternoon, we heard only one plane during our entire stay. This was a different hotel until early 2016, when it became a Best Western. The hotel is filled with paintings and photos of airplanes and airport stuff. Front office staff was very friendly and provided us with an upgrade. Our room had been re-decorated and instead of the usual bland but safe colours, had bold strokes and unusual colours. Another unique feature was that there was NO carpet on the floor! How refreshing. The TV was huge and the WIFI worked well. There was a KEURIG coffee maker in the room and a fridge with a freezer compartment. We had a pull out couch and believe it or not, it was as comfortable as a regular bed. There is a restaurant on site, and a few others within walking distance. We had dinner there and found that one pizza was enough to feed both of us AND it was one of the best that we have ever had. Breakfast was free via a coupon and you could order off the menu. A huge bowl of freshly cut up fruit, was really a great addition to the breakfast. There are only two minor complaints. The hot tub was not working and parking was $11.00, but this close to the airport, every hotel charges. We will return.

"Friendly staff good hotel"

4
30/04/2016

Hotel room was good for my stay. The girl at the front desk was really friendly. The only reason I didn't give it 5 stars was because breakfast isn't included with the stay. The biggest one is parking, if I am staying at a hotel the date should be marked on the ticket they give you and should be free. 10 dollars for one night parking when I am staying at your hotel is ridiculous. But as stated before stay itself was good.

"One night stay with 7 day parking"

3
29/04/2016

We stayed for one night, and parked our car for the week. It was ok for a stop over like we did. Do not expect anything fancy. I saw a raccoon walking at the front doors of the hotel. The front desk staff was good. We had a drink at night at the bar, and had coffee in the morning, and our shuttle came on time. Pick up was a breeze. I just called the hotel, when I got off the plane, as I was picking up my luggage. The shuttle came in 5 minutes, so no issue there. If you are just using the hotel as a stop over, then I recommend it~ other than that, I can't say much.

"Best Western"

5
25/04/2016

The front desk people at check in and check couldn't do enough for me, friendly and accommodating, I would defiantly stay here again. The rooms were clean and comfortable. best nights sleep in a hotel in a long time.

"Fine for one night"

3
25/04/2016

This hotel is probably fine if you're looking for a clean place to stay for one quick night. I was a bit annoyed with all the things that didn't seem to work: the coffee maker wouldn't work, toilet didn't flush, and room temperature was too cool and heater was very noisy. I didn't find the bed particularly comfortable, so I didn't sleep well. When I mentioned the coffee maker not working in the morning, I was given a voucher to use in the restaurant, but it was so busy and the one server was so overrun that I left without my coffee after waiting 5 minutes. On the plus side, everything looked clean and stylish here. If nowhere else is available or this is the only thing to fit you budget, you'll probably be better off than me (assuming they fix the things that don't work). Another small note: This hotel was called BWP when I booked online - I had no idea what that meant and I almost did not book here because I tend to stay at chains I know. When you get to the hotel, the sign says Best Western Premier. This was confusing and I'm not sure why they wouldn't make the Best Western brand clear online if that's what they're using.

"Everything's broken!!"

1
17/04/2016

Front desk lady was argumentative when I told her that the hot tub was broken, gym equipment was broken, dry sauna was broken, wet spa was broken. I didn't have a bath tub (which to be honest I didn't ask about but kind of assumed I'd have). And this is one of the only places I've ever stayed that didn't offer breakfast. When I pointed these out to the front desk girl she kept telling me that these were "unforeseen". Clearly missing my point that I'm paying for amenities that were advertised but not available. Needless to say, I'll never be back here again. Of all the hotels available in this city...I'm kinda pissed actually.

"stay away from this location"

2
17/04/2016

did a late check-in and was advised no room for us on airport shuttle so we had to pay for a cab. Parked on top floor of garage (no lights on top floor) but wasn't given a key to get back in to hotel so walked down 5 flights in the garage then hassled to buy drugs by someone in garage. In at midnight and leaving at 3 am so not worth sleeping so watched a bit of TV but half the channels didn't even work. We will never go back to this location...and they call this place "Premier"? Wow.

"Airport Hotel - Good Service Again"

4
17/04/2016

This is the 2nd year we have stayed at this Hotel (previously Indigo). Smooth Check in and out. Comfortable rooms - great bed and shower. Service to Airport was prompt at both ends of the travel. We did not use any of the hotel facilities - other than the restaurant (which was good) Not much in the immediate area (if walking) but for a airport hotel great service, close to airport, good shuttle service, comfortable rooms at a reasonable price.

"Nice Experience Before Flying Out"

5
08/04/2016

Though I booked this hotel just because we had an early flight, I was so surprised how nice it was! The rooms seemed to have been renovated recently, and were clean and in good shape. We had a quick dinner at the restaurant, which we thought was quite good (and at a good price!) Staff was friendly and helpful, and it was a quick commute to the terminal in the morning!

"Business Trip"

5
04/04/2016

By far one of the better hotels I have stayed in. The staff were very friendly and outgoing. I was made to feel very welcome as soon as I walked in the door. The place was clean and looked very nice. I would definitely stay there again.

"Looks nicer than it really is"

3
04/04/2016

Hotel has been upgraded, but the floors were dirty and the pillow cases were wet when we got in bed.At least they smelled like bleach. Bugs in bathroom by toilet. We got in at 12:30am and the parking garage was full.

"Weekend stay"

5
03/04/2016

Very nice hotel. Clean, comfortable rooms. Wet spa, dry spa, pool and hot tub. Restaurant served a great meal at a reasonable price. Air traffic does not disturb sleep. Will definitely be back. Parking for airport available as well.

"Bright Appealing Room and Staff"

4
03/04/2016

Happy and helpful people make a big difference! Great layout, great T.V.,nice coffee station with fridge and micro. Excellent water pressure and could get very hot and very cold water from the tap. Big desk, ample drawers and hangers. I was not a fan of the ergonomic desk chair and the lamp shades were too big for the side tables. Great airport pickup and drop off service. I am going back on my way back home.

"Not A Premier Hotel"

2
02/04/2016

The steam room and whirl pool were not functioning. The electricity went off in the entire hotel on more than one occasion. I got stuck in the washroom pitch black with no way of seeing how to get out. Luckily, I had my cell phone and used the limited lighting to feel my way out. What a horror story that was! The hotel has a different color of paint but still looks like the Indigo. I won't go back because it is not a Premier Hotel. We usually stay at the Marriott but wanted to see how this hotel was upgraded.

"Work in progress"

4
31/03/2016

Hotel was undergoing a remodel at the time of staying. Close to the airport which made an early morning flight reasonable. Very reasonable price and included an airport shuttle. Would think about staying here again.

"issue with parking garage"

3
29/03/2016

We only got there late in the evening and left early the next day, so not a lot to comment on except we didn't feel safe using the parking garage in the back. It was dark, narrow corridors getting in&out, no window in the doors to see what was on the other side and plenty of blind spots. Not my first time in the area, but it was the first time feeling this way. Also, you're right beside the airport, so don't expect it to be quiet with all the planes flying over you.

"Nice hotel but not really BEST WESTERN nice"

3
27/03/2016

we stayed in this hotel march 19th, we must say we were quite surprised by the other guests. we had not been informed of the event they were hosting that weekend. the pool/hot tub area was not very comfortable to be in with the amorous other couples. and a ride in the elevator left my wife wanting a shower and me wondering if we had stumbled into Amsterdam. somewhere on the 4th floor they mentioned they were serving alcohol in the hallway and the music was so loud it could be heard in the elevator as soon as you got on in the lobby, so other then a few hundred very lets say "open" other guests. the hotel was itself not bad. the bed was comfortable. the food at the restaurant was very well done, although a little long to get to the table it was definitely worth waiting for, I wont hold the hotel responsible for the actions of the other guests. most were very polite. ( MOST ) over all nice hotel that we would stay at again but would ask at booking of any Lifestyle events being held. our room seemed very clean, and while we didnt see and house keeping staff im sure after the weekend lots of laundry and steam cleaning would have been done. if you are expecting a Best Western Premier then this may not be the best fit. if you want a nice hotel with good food and maybe an inappropriate encounter then this is definitely the place,

"Airport stopover at a great rate"

4
06/03/2016

We stayed for 1 nite before our fight. Rooms were spacious, simple, and clean. We did not like the half shower wall (water everywhere). This was a good value for price PD. We would stay again. There was no real noise from the planes!!!

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear MissMassey, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you would continue to choose our property for your lodging needs in Toronto and that you enjoyed our quiet, spacious, clean rooms that come at a good value. We hope you will recommend us to friends and colleagues and look forward to welcoming you back as a guest in the near future. Warm regards, Best Western Premier Toronto Airport Hotel

"Convenient and clean"

4
06/03/2016

Walking distance to many restaurants and clubs,Shuttle to airport, and onsite covered parking, really make this an easy stay. The rooms were clean, comfortable and spacious, and recently renovated. The lobby was large and comfortable, with easy access to the on site restaurant that was quite good. Staff were friendly and helpful.. I will definitely stay again.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Keetu, Thank you for taking the time to review your recent stay with us. I am delighted to know that you had a pleasant experience with our close proximity to restaurants and entertainment, complimentary shuttle transfers to and from Toronto Pearson International Airport, covered parking and newly renovated rooms and public spaces. We appreciate your compliments about our friendly staff and our onsite restaurant and will share this with our team as encouragement. We hope you will recommend us to friends and colleagues and look forward to welcoming you back soon. Warm regards, Best Western Premier Toronto Airport Hotel

"very convenient and nice and clean"

4
06/03/2016

I stay at the airport often, and this was my first stay at this property. I was happy with everything. Location is walking distance to many restraunts and other attractions, although the on site restraunt wase fine. Parking was easy, and covered. Room was clean and comfortable, and the Wifi was good. I will return.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Eric G, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you will continue to choose our property for your lodging needs in Toronto and that we do not fail to deliver with our location close to restaurants and entertainment, onsite restaurant, convenient covered parking and clean comfortable rooms. We hope you will recommend us to friends and colleagues and can't wait to welcome you back as a guest in the near future. Warm regards, Best Western Premier Toronto Airport Hotel

"Great room, superb service!"

5
05/03/2016

We stayed here in February, 2016 the night before an early flight and parked in the covered parkade for nine days. The shuttle service was prompt and courteous and so convenient. Another guest told us the rooms had been renovated, that it was actually an older hotel but it looked like a new hotel. The walk-in shower was a treat and the room was outfitted with every necessity. Although it is located right off the end of a runway and planes pass low overhead, it was quiet in our room. We met friends elsewhere for dinner so we were not able to experience the dining room, but we would definitely stay here again so maybe next time.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear Grandypink, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you will continue to choose our property for your accommodation needs in Toronto and that we do not fail to deliver a quiet convenient stay with great service. Thank you for the compliments about our newly renovated rooms and prompt courteous service, we will share this with our hard working staff as encouragement. We hope you will recommend us to friends and colleagues and can't wait to welcome you back as a guest in the near future. Warm regards, Best Western Premier Toronto Airport Hotel

"Not Sure How to Rate this Hotel"

3
03/03/2016

We have stayed here for years when it was Hotel Indigo, then it became BWP airport Hotel as it worked it way towards becoming a Best Western Premier Hotel which it has just become after doing work on it. The rooms are great and the staff are friendly. You can stay there overnight, with one weeks parking and with 2 weeks parking packages including shuttle. The down fall was the lobby and especially the restaurant were freezing and we had to wear our coats in the restaurant. They only had one waitress who had worked there only one month. They should had 2. Also the food was not bad but not great. This will be a great hotel if they correct the heat (or lack of one the first floor) and improve the restaurant.

BWPToronto, Manager at BEST WESTERN PREMIER Toronto Airport Carlingview Hotel, responded to this review
Dear JBJOHNSON, Thank you for taking the time to review your recent stay with us. You are correct, we used to be the Hotel Indigo and have recently renovated and re-branded to a Best Western Premier. I am pleased that you enjoy our great rooms and friendly staff and find value in our Park and Fly packages that include 2 week parking in our covered parking lot and transfers to and from the airport over the winter. Your comment about the temperature in the rooms and restaurant had been passed on to our maintenance team and after investigation we discovered that when there are very drastic fluctuations in temperature, like we had over your stay, our heaters take some time to compensate. This is also the case for most hotels due to the size of space that needs to be heated or cooled quickly. Our staffing levels in the restaurant are a decision that is made to ensure we keep our costs as low as possible in order to pass on the value to our guests. This involves maintaining a fine balance by taking into account occupancy levels while keeping in mind service quality and juggling occasional turnover and new staff training. We appreciate your suggestions and thank you for continuing to choose us for your accommodation needs in the area. Warm regards, Best Western Premier Toronto Airport Hotel

"Gb2488"

1
19/02/2016

Totally disgraceful.. BEDBUGS (I actually caught and showed to management).. had to change rooms 3 times upon arrival.. first had wrong room as per booking arrangements.. was told they were full and had no alternate room for me until I got angry..miraculously they had a queen room avail suddenly lol.. then moved to a room that was unclean and had no working television..then to another room where I was finally happy everything looked fine and worked properly but at 3 am rolled over to find bed bugs crawling on the blanket and arm chair. DISGUSTING! staff was rude and dismissive from beginning to end. Then it took a week for them to take the room deposit off my credit card (which I shouldn't have had to provide anyways because I was traveling on business and the arrangements were the responsibility of the company) DON'T STAY HERE UNLESS U WANT TO BE FRUSTRATED AND GROSSED OUT AND THEN HAVE TO HAVE ALL UR BELONGINGS PROFESSIONALLY CLEANED SO U DON'T HAVE BEDBUGS COME HOME WITH U.

"Perfect Place When Flying Away And Parking Car While Gone"

5
14/02/2016

The hotel has a great location in accordance to coming off the highway and getting to the airport. So easily accessible. Very clean. The front desk wasn't busy at all and was very fast. The parking is indoor parking which is fantastic during the winter. You return to your vehicle not buried in snow. The shuttle service to and from the airport was very quick as well. Your so close to the airport, look out your window , you see the highway and the airport right there, its great and not surprisingly not noisy at night. Room was nice and big, very clean and comfy with a great walk in shower. I highly recommend this location

"Great stay!"

4
13/02/2016

Stayed here one night. Nice and clean, comfy beds. Lovely staff. Had dinner at the hotel restaurant, and it was good and reasonable. Covered parking. Fantadtic shuttle and driver to the airport...very friendly. Shuttle also fits 8 people with all luggage. Only negative the hot tub is not hot, just warm, with no powerful jets

"Veery good overnight"

4
13/02/2016

We booked here for a park and fly before our flight. I put address into GPS so had no problem finding it but friends who came after dark drove by twice. Was told they could not turn sign on until official name change. Check in was easy- looked like new staff just learning but efficient. Room was very clean and very quiet. Pool was cool but the hot tub was not working- water luke warm and no jets. Dining room staff was brand new- only one new waitress for the whole dining room. Paper copy of menu but food was ok. Worked fine for us as we did not want to leave hotel on cold night. Parked on 4th level (covered) and used the inside access to the car when we returned so no difficulty wandering around the ramp. Would stay there again- price was right

"Great for Park sleep fly"

4
12/02/2016

Our room was very clean and comfortable. Close to Pearson International airport. Parking in a multi-level garage is very secure. Free shuttle to and from airport was very prompt. Would stay here again. There is a restaurant on premises.