Best Western Premier Toronto Airport Carlingview Hotel

Customers should know ahead of time that there is a $5 per person charge for return trip to airport. We only read complimentary free shuttle service in their overview description. Unfortunately they post the charge of return shuttle fee service in a different location than overview. You cannot say complimentary free then charge a fee in a later statement ! Transparency is key!

Location wise it's very good. Close to Toronto International Airport YYZ and lots of restaurants within short walk or can ride. Staff were hard to understand at times due to accents and vocal unflictions. Hallways were like a vortex with high air flow right out of the elevator. Rooms were dated and not in great shape. Drywall damage at the windows, black mold in the bathrooms. Bathroom door was near impossible to properly close and open. Rusty door components, and a shower that didn't contain water very well. Overall this property is not what I am used to when staying at a Best Western hotel.

This stay was booked for us as our flight from Toronto to Vancouver was cancelled. We arrived near midnight absolutely exhausted. Abdul was very efficient and checked us in straight away. We had trouble operating the shower and Abdul came straight up and showed us how to operate it. He organised our shuttle back to the airport and it arrived at the time we asked. Staff very pleasant and polite. Thank you Abdul and staff.

Stayed here for an evening, everything was good. Friendly staff, clean and comfortable room.

We booked a night for a Saturday, went in paid for parking, went and enjoyed our day, came back and they had cancelled our reservation, god knows why, screwed us over for the night, were rude about it the whole time, told us we could get a refund, we couldn't because they're closed till Monday, well now have to fight that through customer support, all because they made a big mistake on their end and wouldn't fix it themselves, they suck, ill never be going back. Wouldn't ever recommend this hotel to anyone unless they want to get screwed over too. 0/10 experience.

Definitely a step down from other Best Westerns. The halls were filthy- looked like they hadn't been vacuumed in days. The room was spacious but seemed dingy. The bed was comfortable, but the pillows were so thick I had a sore neck the next morning. But worst was the front desk phone call at 3 am asking us if we needed the shuttle to the airport! Seriously - who in their right mind calls a guest room in the middle of the night? Vending machine on our floor was broken so had to go to main floor to get water (no complimentary water in rooms). And if you're used to the BW breakfast, there isn't one here.

Stayed here for five nights in May 2026 with my best friend, (supported by my PA) whilst visiting Toronto and overall had a fantastic stay. The location is excellent for Pearson Airport, the rooms were clean and comfortable, and I genuinely don't think I've ever slept in a hotel bed quite as comfortable as the ones here. After long days exploring Toronto, High Park and beyond, getting back into that bed was heavenly. The shower also deserves a special mention. The water pressure was absolutely ridiculous in the best possible way. After travelling all day, that power shower could probably solve most of life's problems. Food was consistently good throughout our stay. The poutine was excellent and the butter chicken deserves particular praise. In fact, I spent most of the week finding excuses to order it again. The biggest positive, however, was Shiela. An absolute superstar and a credit to the hotel. Warm, welcoming, kind and genuinely interested in guests. She helped make the stay memorable and is one of those rare members of staff who can completely change the atmosphere of a place for the better. Big Shiela up to the max. The pool was another highlight. Clean, well maintained and a genuinely lovely space to relax. After busy days exploring the city it was wonderful to be able to come back, unwind and spend some time in the water. It was used frequently during my stay and was one of my favourite parts of the hotel. The reason I have awarded four stars rather than five concerns an incident we witnessed involving another member of staff refusing entry to a guide dog. As a disabled traveller, I found this deeply upsetting. Guide dogs are not pets. They are highly trained assistance animals that provide independence, safety and dignity to the people who rely on them. To see somebody challenged or refused because they were accompanied by a guide dog was distressing to witness and completely at odds with the inclusive and welcoming environment that hotels should strive to provide. It cast a shadow over what was otherwise a fantastic stay and is the sole reason I have not awarded five stars. Despite that incident, I would absolutely stay here again. The rooms were excellent, the beds were unbelievably comfortable, the food was superb and staff members such as Shiela demonstrated exactly what great hospitality looks like. Toronto holds many happy memories for me and this hotel is a part of them. Mainly because of the beds, the butter chicken and Shiela!

Stayed at the Best Western 135 Carlingview Drive Toronto, Ontario. I choose Best Western when I am abroad based on the friendly staff and the top service. The rooms are clean and very comfortable.

Best Western Toronto Airport. Trouble place to stay. Stink with management ridiculous attitude.

Great value and convenience as an airport hotel. Quiet; very clean

My usual airport hotel was booked up for my dates, so I took a chance on this one. It was great. Shuttle arrived quickly after summoning it, and the front desk staff was friendly and charming--super easy checkin. My room was right beside the elevator, but I didn't hear anything from it. I did notice some airplane noise early in the morning, and no wonder. When I opened my curtains, I was treated to the underside of a landing plane! So cool. The bed was comfy, as were the pillow options. The toiletries smelled really nice. I was able to keep my room until noon, as my shuttle home wasn't arriving until 1:30. I went for a swim in the basement pool while I was waiting. Water was a nice temperature, and the pool is surprisingly big. Very nice hot tub, as well as a wet and a dry sauna. Breakfast wasn't included in my stay, but I did have it at the on-site restaurant. It was pretty good (poached eggs on my eggs Benedict were overcooked) and not too stupidly expensive. Friendly service. All in all, a very pleasant stay and conveniently close to the airport.

Make sure you are getting the rooms that have been updated.

Parking not secure. Staff do not care. I normally don't write reviews or complain much, but I felt I must this time. My wife and I parked our car there, in the secure garage, or so we thought. We parked for a week while we were away in Mexico. Upon return, the sunroof of our car was broken and it was apparent that someone had been through the compartments in the car. We went to the front desk to report it and the staff not only didn't care but they were rude to us. All they could even manage to say to my wife was "call the police". They would much rather have pretended we weren't there. They did not call security, they did not offer any help or even the slightest bit of concern. It is never a pleasant experience to come home after a long flight and find something like this but they made it much worse. We realize these things happen, but the fact that the car was not safe in their facility and it wasn't even noticed that this happened to our car so it gives the idea that nobody is even watching, made us feel that we did not get what we paid for. We found out through the police later that some areas of the garage aren't even in view of cameras. My advice is save your money and park in a field somewhere to get the same level of safety or go somewhere else.

Great Hotel. It was very enjoyable as usual with the Best Western Plus group

This hotel, like many, is sorta in a no-mans land surrounding the airport. Don't expect any shops or stores, or restaurants nearby. But, the rooms feel newly remodeled with nice big showers, The restaurant has an interesting menu of international and standard items. I didn't go down stairs, but the pool and hot tub were reportedly nice. NB, there is NOT an included breakfast, even though some online platforms say there is.

Great experience. We arrived late at the hotel after calling for the shuttle from the airport. We did not wait long for it to arrive. Check in was very efficient, greeting us as members. The bed and pillows are the best we have slept on! We had a great night's sleep with no traffic noise. We enjoyed a full complementary breakfast the following morning in the restaurant.

Look, there's no debating it. the hotel is close to the the airport, has a shuttle and is price effective this time of the year. The rooms are clean and comfortable but the hotel can be very busy. Which brings me to the reason I'm writing this and I'd normally just mention it on the corporate website so they could handle it internally but Best Western Corporate does not seem to offer that option so out to TripAdvisor we go. Hotel has 2 elevators. I stayed at the end of January and only 1 was working. Came back 3rd week of Feb. Same one still not working. Really, Hotel Manager! Get your act together. If you're not going to fix it then drywall over the opening and stop pretending. I spoke with one of your staff and he mentioned it had been broken for awhile. And one more thing. It's winter. Try heating the lobby. I shouldn't have to wear a winter coat indoors. Even your staff at the check-in desk have one of those Costco parabolic space heaters on a chair behind them to warm their backs. Most BW hotels are great. This one.....less so. I'm going to look for other options nearby the airport.

Have stayed here a number of times but this time we could not get the room to a warm temperature. Our clock thermometer was showing 19 degrees C and the floor in the washroom was really cold. We like the fact that we can park while away and the hotel is clean and comfortable. This is also the second time we stayed and did not receive our wakeup call. That is why we carry a portable clock.

Decent spot to stay near aiport waiting for flight the following day walking distance to some food options up the street quick and easy check in slept well - there is some airport noise

this was the worst hotel we have ever stayed. It all started with parking. After pulling to the front of the hotel we went through the check in process (i.e. gave our passports, our reservation number and were handed a room key card). We asked where we can park and were told that anywhere in the parking garage that there is a space. The receptionist also stated that there is an access to the hotel on level P3 of the garage. We parked on P3 and used our card to get into the door that supposed to be connected to the hotel. We came from USA and were carrying 2 suitcases, 2 bags and some other personal items. After the door opened (using the card key) we end up being on a staircase that had no sign but only could lead us down and we had to carry all of our items using the staircase, walk with all of our luggage around the hotel until we once again entered the front entrance. We proceeded to the elevator - btw - the hotel has no sign of where the elevator is, nothing. The room was ok, but every minute there was an airplane flying by and we felt it just going to land in our room, the noise was horrible. In addition, we found that there is a hot tub (listed under hotel description) that doesn't work. In our room, the beds were awful. They were old, extremely nosy and very hard to sleep on. I am going to attach the video with the sound. The outlet to plug the phone near the bed didn't work. We couldnt sleep all night, because of the extremely uncomfortable room and noise. When we complained to the hotel management next day - the answer was: Well, you were supposed to let us know right away and not wait until the check out. (we checked in late after driving for almost 10 hours and were dead tired)! we had to take our shower, open the suitcases to find out all the issues with the rooms and we were supposed to start switching rooms after 11pm at night? I called Expedia, but were told by Expedia that hotel doesn't want to refund money! Me and my husband are very upset. It is horrible place to stay! this hotel should be shot down for what we've experienced.

Flight from West Jet was cancelled twice, so I had to book a hotel - very convenient and close to airport with shuttle service. Abdul (manager) was nice and saw how tired I was and gave me a free bottle of water. I was able to check in early due to my circumstance - lovely staff members. When I got back to the airport in the evening and my flight was cancelled again, they allowed me to return since I paid for the full night, before leaving again at 4am. The bed was very comfortable, I wish I was able to sleep on it longer than 1.5 hours.

The shuttle from the airport was convenient. The room was clean and the king size bed was comfortable. However, the sofa bed was the least comfortable bed I have EVER slept on. It was literally a sheet over metal coils and if you moved too fast your toes would get caught on the metal springs. I've had better sleeps on a pile of straw in a shepard's hut in Peru than this bed.

The sleeping part of the hotel was great—quiet room, comfortable bed, acceptable linens. Everything was clean and well-maintained (and check out the wall paper!). The living part, though, could use some attention. The restaurant was clearly understaffed. One person was left to manage over 20+ tables and the bar. When I left, they were single-handedly covering 10–12 active tables plus 7 or 8 guests at the bar. It didn't feel like a one-time issue—it felt systemic. The shuttle was hit-or-miss. One driver was fantastic. The other left before the scheduled 5:00 AM departure—pulling away at 4:59 (or earlier). At an airport hotel, that kind of timing matters. People stay here because they need reliable basics: a decent bed, food that comes in a timely way, and a shuttle that sticks to the schedule. The sleeping side of things delivered. The rest needs a closer look.

I was very happy with my stay. The room was clean and well maintained, the staff was friendly and helpful, and had an excellent meal in the restaurant. And it was also affordable.

Well I just got here after waiting for the shuttle for almost 2 hours, they told me to wait at S5 I had to phone back twice, they finally called me when he was there he was at S3 I took a photo and show it to the reception manager, he tried arguing with me and telling me it was S5 when it was clearly S3. I wasn't upset I just wanted to show him, he was quite rude. Hopefully the rest of the stay is better

My initial contact with the hotel to have their shuttle bus pick me up at the airport was easy and the service quick. Checkin much the same. The room was bright, and clean. The usual expected amenities with coffee maker, fridge, and microwave. I was here for three days looking to relax recovering from a leg injury before a long international trip. I was surprised to hear that the restaurant was open only for breakfast and dinner no lunch available. I selected the property because they had a restaurant. My first experience with the restaurant was dinner that first night and the service by Shiela was exceptional considering she was the only server scheduled. She had the personality and experience to make everyone smile and enjoy their meal. The steak I had that night was very good and everything was cooked perfectly. My other experiences in the restaurant were not anywhere acceptable. Breakfast the next morning was one where I walked out before even being seated. There is a small area at the front with maybe five tables this was the only area open. I was told to take a seat in the back area with no lights on. I asked about lights and the answer was ‘I can't get them on.' I walked out and returned later when they had lights. My last breakfast was a farce. No waiting staff to start, only four tables available and a member of staff from the kitchen, possibly the cook trying his best to serve guests. Again no lights even at the bar, a local radio music was blaring and with commercials. No coffee, tea or water etc. More guests arrived and other guests were giving them a heads up about no service. My question is where was the ‘Duty Manager or any Manager'? The Food and Beverage area in this property needs to be reassessed. I had no complaints about the food served, and most of the staff. When someone books an airport hotel they generally are in transit and have no outside transportation. Listing you have a restaurant sounds like guests will have food and drink available other than a vending machine with junk food. The menu is limited and then so is the time it's open.

The hotel room was very clean. The staff was helpful and welcoming. The shuttle service to the airport was on time, fast and reliable. Just give them a call to reserve or to come pick you up at the terminal. UP train at the airport makes it easy to go downtown for the day and back in the evening. The restaurant inside the hotel has very affordable prices and the food is good. I had a room on the 5th and last floor, right under the flight path of the runways, but could barely hear the planes flying over. There's a covered parking for 15$ a day. This is one of the best hotel I stayed in the Toronto airport area and I would definitely go again!

This hotel was a great find for me. They have lovely comfortable rooms, bathroom was so nice, beds very comfortable. They are 10 minutes by their shuttle to Toronto Airport. Driver was great and we left our car there while on our cruise. I called the hotel for our shuttle back to them for our car and they were there in 10 mins. Great experience and will definitely stay here again. We ate supper in the restaurant and were quite pleased with our meals. Service here was great.

This hotel was absolutely fine for one night and we even went to the pool ! Great airport shuttle especially on way back friendly staff and great value for money for an airport hotel. Would definitely recommend if you need an overnight hotel at Toronto airport.

Waved us in from bar even thiugh there was sign wait to be seated No greeting No proper description of special No smile No knowledge of available salad dressing Frowning and rolling eyes when client (me)asks question Not sure if server worked here 3 or 5 years No answer when asked what other restaurant you worked at Forgot to bring water for my dining partner that asked Did not give name (believe east Indian medium black hair) No name tag Complained to bartender about me while I was in earshot Dropped food ran away Did not do quality check until we were finished Did not clear table when clearly done No refill of water No ask if another drink was required when finished first Seabreeze before meal came Restaurant not busy whatsoever The Flight Path March 31 2025. 1730h From bill.... server Susmita Table

I would not recommend staying here for business. They will arbitrarily charge your credit card for incidental fees. I made a reservation here. They sent an email saying my card didn't go through. When I offered to provide them the card number over the phone they asked me to download a form and fax it in. I said forget it and booked another reservation. They ended up charging my card anyway so I paid twice.

We arrived at Pearson after a 7 hour international flight and tried to contact the front desk to get the shuttle. We couldn't get a hold of them. After about half an hour and talking with Best Western head office, who also couldn't get a hold of anyone at the desk and suggested we get a cab there and see if they'd pay us back, we finally cabbed to the front desk and told them what happened. The two receptionists raised their voices at us, arguing with us in front of our kids, and told us they were there the whole time and no one phoned, calling us liars. I showed them my phone record of trying them and told them I called head office. They refused to give us a refund for the 33$CAD cab. As it turned out there was a problem with their phone lines and no calls were going through (so we weren't lying!). I understand that mistakes happen, but arguing loudly and calling someone a liar in front of their kids (a 1 year old and 7 year old) when it was entirely their mistake was a little much. In the end they offered breakfast instead of a refund (not very good and we really just wanted to refund for the cab because our stay included shuttle service which they weren't able to provide) but because we were leaving on another flight earlier than their breakfast time they packed some fairly sugary, junky food in paper bags (enough for two people even though there were three of us eating). I am a little bit happy they tried to make amends, but I am so very disappointed in the customer service at the desk. Given a reasonable choice, I'll never book a best western again.

This hotel offers excellent value. Great price, on site parking available. Check for parking packages if you're flying out on vacation. Friendly & helpful staff There's a restaurant on site with several other restaurants in the area, a little business area where you can work, rooms are well appointed showers and bathrooms are good. Shuttle to/from airport.

We had made a reservation for a company. It had been specified that the card used to make the reservation (business card) would not be the one presented at check-in (personnal card) and that payment would have to be taken from the card used to make the reservation. We were told there would be no problem. At check-in, no one told me anything about this, and it was only the day before departure that I realized that payment had been taken from the check-in credit card instead of the reservation card. I had not been warned at all! You can't take money from your customers' credit cards without telling them! The person present at check-in should have warned me. It was also very hot in the rooms. We didn't know that the TV had to be paid for and the Wi-Fi service is too weak. But it is clean, breakfast is good and the airport shuttle is punctual.

I stay at this hotel every time I travel from Toronto . The staff are great and very accommodating. The rooms are very clean. Beds are very comfortable . The only complaint I have is coffee in the lobby was free and they now charge $2. But thats a minor complaint . The price is excellent. I would recommend this hotel .

Front desk said they dont offer extended parking. Very frustrating when you call ahaed (likely corporate number) to make sure its avalible and want arrange it but are told you dont have to and can do it at checkin. Missed swimming with kids as i had to figure out parking and new morning schedule. Not how you want to start a trip

Ok Hotel, nothing special. Lots of people seem to complain it's loud which it is but it's airport noise and honestly expected. They had what can only be described as an aggressive notice in the elevator about late checkout not being allowed which surprised me as I had asked at the desk and they had said noon was no problem. I went back and double checked and the desk clerk confirmed it and told me not to worry about the notice.

When checking into the hotel, the front desk took a $50 deposit from my credit card and promised to return it when I checked out the next day. A week has passed and the money has not been returned to my account. A couple of days ago, I received a $50 gift card in the mail that cannot be cashed and can only be used to book this hotel in the future and has a short expiration date of several months. Excuse me, but why do I need this gift card??? I need my $50. Give it back to me, scammers. I do not recommend this hotel, planes fly right over the hotel very loudly, there is an unpleasant smell in the rooms and the bathroom floor is not very clean, the front desk staff is a separate topic for discussion ...

The trip started out ok got the truck parked and noticed a lot of tire boot locks in parking lot ,didn't think to much about it as we live 3 hours north of this place When we went to bed we found out the walls are Not very sound proof ,we could here everything our very active neighbors where doing for 2 hours When we arrived back a week later our friends truck was stolen ,not the hotels problem, We stayed the night as it was to late for someone to come and pick us up They did give us a discounted room with a heater that didn't work ( 16 degrees in the morning) we where to tried to complain that night When we where checking out ,we found out that they offer boot locks ,but didn't tell us We will not be going back to this hotel Best Western hotels have really gone downhill

Older hotel. Very close to airport. It has a 24 hr shuttle. It also has a simple, small restaurant. Allows dogs. Conveniently located and easy to get to from the North. Reasonable pricing for room and parking my car for a week. staff is friendly and helpful.

An attractive hotel. Check in was fast and easy. Rooms were clean and well furnished. Shower was great. Beds comfortable with good pillows. Has an elevator, a pool and a restaurant. Has airport shuttle. Good value. Lobby was clean and Has vending machines. Also has laundry facilities

Try to make our pre vacation nights at the Best Western hotels near the Toronto Pearson airport. Best Western Dixie and 401 has been our preference but this time the Carlingview offered better rates. We now know why. Getting up at 3:30 am for a 7 am flight requires an early to bed(with sleep) stay. In comparison, the Carlingview would now rate well below others in the area. We found it too difficult to get to sleep before midnight. Will be making future reservations accordingly.

I will never be back. Rooms were incredibly warm as they do not allow you personal your control. Apparently that is their policy in the summer I presume the rooms are cold in the winter they are very warm. My room is 76° not a temperature I like to sleep with. if that's the same policy of all Best westerns no thank you to all Best westerns! I do have to add however that the shuttle driver from the airport was most courteous and helpful. and the check in clerks tried hard to please me but of course could not...but I think the most insulting was sending up the poor young man to "pretend" to fix the air conditioner. of course there was nothing he could do and I guess they were hoping I would unpack and accept my fate ... i did not.. the next room was just as bad. very very disappointed with this stay... never again!

Don't go there and don't give them your credit cards they keep holding money for no reason. I found extra charges that I didn't pay for. I don't know what's wrong with the staff in this hotel, they talk much and do little. The airplane noise was not enough so they made sure they kept the corridors noisy as well. Very poor service from the restaurant and the orders they send to rooms are in bad condition ( they used paper rolls and they were not clean ).

Room was dirty and smelly. Reception staff are rude and slow. They only want to know where everyone arrives from but they don't focus on resolving guest issues. Noisy at night because of planes (they come very close to the hotel almost 100 meters while landing).Restaurant order came in a dirty box.

Overall ok....but be prepared to pay $15/per night to park your vehicle. We've stayed at several BW's....never had to pay parking fees for an overnight stay except for this BW. I don't think we'll be back. Also, being so close to the airport, other than being conveniently close to the airport, bring ear plugs....it's very noisy!

Close proximity to the airport which is what we were looking for. Signage at the gate is poor so it is easy to drive by if you are not really looking. There is a surprise at the counter in a fee for parking. Airline were legislated out of that policy years ago, apparently the same has to be done for hotels. The room was clean and quite large. Included a fridge and a microwave. Hallways show wear and tear and age but overall we were quite happy with the property. They have a shuttle to the airport but at the time we had a rental car so we used their shuttle service instead.

If you or the kids like airplanes, you'll Love being right by the flight path of planes landing. Cool to look out your window & see them. They can be a bit loud but only heard them when was awake and never disrupted my sleep, like others said - the insulation put into the hotel is good! Get a room on a lower floor if more sensitive to sound. I was on the top floor. Just don't arrive early as can't check in early without paying a fee, which no big deal as had a nice lobby with great seating & plug ins for charging the electronics. Not a lot around the hotel as expected with most airport hotels. Comfy bed and clean room. Great stay for the price!

After travelling many years, this hotel hit the mark in all areas: helpfulness, check-in, cleanliness, restaurant, location (for my needs) and exceptional staff. The two gentlemen at reception were outstanding. They were patient, informative and had a sense of humour. I would highly recommend this hotel.

Thank you Annabelle for the great service and all the assistance. The original checkin was done by a different receptionist who provided a room on the 6th floor,a room unclean, smoking cigarettes, with a window open. When I addressed the issue to Annabelle, she fixed it right away. Only because of your service/assistance I will consider returning to the property.

Best Staff ever; from the incredible welcome and exceptionally helpful throughout my stay.. Premier Best Western hotel is definitely my favourite choice; it's pet friendly; which is a bonus.. Rooms are immaculate and mega comfortable.. the location is extremely convenient; especially if you are travelling. Trust me when I say this hotel does not disappoint

Good choice for air travel. The hotel is convenient for a stay before or after a flight and the shuttle service works well. It's handy to have a restaurant on site. The rooms were clean and the staff great. We have stayed at Best Western, Carlingview many times and will again.

Incredible, friendly service. Great food & bar. From the front desk to the bartender, we felt so welcome. The bed was very, very comfortable The entire decor and interior was upscale.This hotel was the finest Best Western we have ever stayed in!

Well....breakfast doesn't start till 7:00am -only android phones work on the televisions which ARE NOT SMART tv's -staff was reasonable but short, unfriendly and not helpful -no good restaurants close by - not the best curb appeal ......

Close to airport, but quiet, comfortable beds. Nice pool and hot tub, nice stay, close to restaurants . Nice , friendly staff. Quick check in. Nice clean lobby, good fitness centre, had restaurant- looked ok but did not use. Good amenities in room

Right from the check in to check out the staff was very polite, friendly and accommodating . Best chicken quesadilla I have ever had. Pillow and mattress were so comfy I had great night sleep! Very affordable and close to hotel plus shuttle service. Would stay there again and do recommend. .

Location is not accessible to any shops. Pillow was less softer and puffier. No complimentary breakfast. Fast check in, security deposit of $50. Hallway was noisy for passerby and whose vacuuming. Airconditioning doesn't get any more colder.

Comfortable bed and clean .room Very near the airport but we never heard the planes in our room Helpful shuttle driver. Lovely shampoo products and the breakfast is off the menu not buffet . Staff very helpful and friendly. We will return on our next trip

We arrived late on our first night. The room looked clean and all, however, as soon as we walked in we could smell a very strong odor that smelled just like cat pee. It was late, so we had hoped maybe it was just the smell of an ammonia based cleaner and that it would dissipate over night. We woke up the next morning and the smell was still extremely strong. We informed the front desk, and they accommodated a move to a new room for us for the remainder of our stay. Our new room did not smell quite as strongly, but still very much smelled like cat pee. It must be an ammonia based cleaner that they use in the rooms. They visibly look clean, but the smell is absolutely horrible. After our second room smelling the same way we did not mention it to the front desk, and made the assumption that it was the cleaning solution. This was enough to turn us away from staying here again. There is a restaurant and Cafe in the lobby. We had breakfast at the restaurant once. It was okay - nothing extraordinary. The cafe was not open during posted hours when we went to get something there twice. There is a free shuttle back and forth to the airport so you can get your flights or use it to catch the train downtown from the airport. When we arrived at the hotel we were told the shuttle left every half hour. However, the next day we wanted it around 4:30pm and were told that it only ran every hour on the hour at that time. You have to book a spot on the shuttle to leave the hotel 3 hours in advance, or a day in advance if its early morning departure, and have to call for it to come when at the airport. This was a bit odd if it works on a regular schedule. Nonetheless, it worked, but it was just strange. We've stayed at a number of hotels near the Toronto airport, and all of their shuttles we've experienced ran on a set schedule of every half hour. No need to call to book, you just knew when it would be there and when it left. Again, it worked out for us, but it just seemed odd if the shuttle was running on a scheduled time. Definitely not sure what is "premier" about this hotel. If this is "premier", then the others in this brand must be bad. We checked out yesterday morning, and have yet to receive our bill//invoice or receipt for our stay. Will not be staying at this location again.

DO NOT STAY HERE. Bathroom was not clean with hair and dirt everywhere. They won't clean and refresh your room unless you give them 24 hour notice. Room was on 2nd floor next to the elevators so you can hear everyone walking and talking going by. Someone called us at 3 am (front desk???) and woke us up for NO REASON, when we picked up the phone they promptly hung up. When I booked the hotel I didn't realize it was the same one (different name) as the one I had my car broken into years back...and asked if it was any safer to park and their response was "better park in the lower levels as there is a camera there at least". They said there were no reports of car safety issues despite other reviewer having their car/truck stolen. Plus they charge $15 + tax a night for parking! That's outrageous. DO NOT STAY HERE. There are better options near the airport. I totally regret not paying more attention and booking this bad luck place.

Excellent hotel close to Pearson Airport. Rooms are comfortable, quiet, clean. Beds + pillows made for a good sleep. Hot tub, pool + exercise room, all very good. Breakfast was good. Free parking on site. Service was timely + excellent. Will stay again.

Had a one night stay and an 18 day car park. Room was clean, tidy and spacious. We happen to be BW premier members so two of us had breakfast included, which is sit down... and was made in to go containers for the room. The parking lot was tight, and by the time we arrived, the only space was outside. Entrance into the hotel from the parking garage is only on the floor where your room is....a bit like a labyrinth. I assume there's some security in the garage, but I didn't see any. Our car was there, untouched upon return. Shuttle to and from YYZ airport was clean and prompt. Location near airport is very nice!

We stayed for one night for a layover. Shuttle pick up at the airport was quick and drop off at the airport was scheduled. Staff was friendly and treated us well. Food at the restaurant was average but I would stay here again and recommend it for short stays.

Decently priced and close to the airport which is what we needed. Thankfully they had a shuttle running early morning which was really convenient. We had a domestic flight at 6:45am so we had to be at the airport by 5ish. They had shuttles running even at 4am. We got on the 5am shuttle which got us there in plenty of time for us to drop off our bags and catch our flight. Sleep wasn't the greatest but that is likely due to anticipation of getting up on time. The room temp could have been a better. We had the ac running all night and found the room a bit stuffy/humid still. Staff was lovely and friendly.

This was a comfortable stay at an affordable and will run hotel. Very close to the airport, excellent shuttle service, a reasonable restaurant, not fancy. The room is clean, excellent and despite it being on the flight path for one of the runways, I heard, no airplanes in my room. The bed was extremely comfortable and everything worked.

This Hotel was very close to airport. The airport shuttle was available with a quick call to the Hotel. The room was great. The bed was comfortable for sleep and the shower was so relaxing after a day of travel.

Good place to stay outside the down town of Toronto. Reasonably priced just wish the AC was stronger to cool the room better.

Great stay. Friendly courteous staff upon arrival and willing to help. Food was good although the variety wasn't exceptional.

They advertise room service but make you come down to get it. Even though I use a cane. Shuttle driver took me to the wrong terminal, caused me a lot of physical pain and I was in danger of missing my flight. It takes a person with mobility issues longer to get around an airport.

Well located place! if you have a stopover: choose this one. The rooms are really old, but for one night it's ok. I was at the 5th floor whoch is quite complicate as the elevator is only going to the 4th. The reception staff was extremely helpful and friendly. they offered airport shuttle, helped, etc. The staff in the bar was unfriendly and not helpful. pity. I recommend this place.

I was surprised and disappointed at the poor service from the staff and the poor cleanliness of the room, having stayed at hotels near airports quite a few times before around the world. Please note that there are 3 different airport hotels, and they do have a business card at the front desk which clarifies the locations for the shuttles! I really would have liked not to have problems, considering I had an early start the morning after my first night - I didn't get breakfast vouchers until I asked for them, although I paid the breakfast rate, and didn't learn about them and what's included until I overheard from other diners in the restaurant. Please bear in mind that there will be loud banging of doors and talking outside your room at all hours of the night!

We bought it at the last minute, a little far from everything in Toronto, you need to have a car, the room was very decorated on the wall, the painting was very soft, the mattress was very soft and the room cleaning service only had to clean the bathroom once during our stay

I stayed in room 319, and while the decor was a tiny bit dated, the bed was very comfortable, the black-out curtains were amazing, and the staff and restaurant really made this stay very enjoyable. I appreciated the fact that the lady at the desk helped me with my luggage, given that i use a mobility aid, and had been struggling a little bit. Oh, and the room i was in was an accessible one, with the roll-in shower, and accessibility bars, etc. I was right around the corner from the vending machine, so that was a great perk as well. The room appeared to be relatively soundproof, and I barely heard the planes, so my sleep was quite restful.

A good, convenient location close to the airport with a free pre-booked shuttle service, running every 30 minutes, was a plus. The front desk staff were helpful in explaining all the amenities available at the hotel and booked the shuttle in advance, as well as a wake-up call. However, we received the wake-up call 20 minutes later than requested, so I wouldn't rely too heavily on this service. Upon checking into the room, we noticed it needed attention from housekeeping; the towels provided were not clean. On a positive note, the self-laundry service was a great option for travelers. Overall, it was a decent one-night stay, especially for those needing to catch a flight.

I typically don't write reviews, but my experience at Best Western Premier Toronto was exceptional. The proximity to the airport, complimentary shuttle service, and nearby restaurants made it incredibly convenient. Although I didn't get a chance to check out the pool or gym, the standout feature was the staff, especially Tatiana at the front desk. Their posative attitude and professionalism were truly appreciated. It's rare to encounter such outstanding service, and it made our stay memorable. Highly recommend this hotel for anyone visiting Toronto!

Why is someone vacuuming right outside my door at 9:30pm? lol This hotel isn't bad. I didn't eat there, but there's a restaurant (looks kind of boring) called The Flight Path. That makes sense because this hotel is right under the flight path to the Toronto airport. So every 5 minutes a very loud plane goes by and sounds like it may land on me. I read other reviews before booking here that said it was so quiet and they couldn't hear a thing, but not my room haha. It could be worse though, could be trains instead of planes I guess. All in all, I'm happy. I feel comfortable. Staff is nice, room is clean. Pool and area is lackluster. There's a free shuttle that takes you directly to the airport, so we'll see how that goes in the morning :)

Stayed at the Best Western Premier for one night before an early morning flight at yyz. Booked A room with 2 queen beds and the price was good for 3 people. Clean, fast and friendly service and close to YYZ. Tips when booking this hotel included close to Parknfly, close to Airzona bar and grill with good food at good prices and if you like plane spotting this hotel is for you. Overall the property is quiet, clean and the staff were excellent. Will be back!

Looking for a good price in Toronto for a 10 night stay was a stressful nightmare, but i managed to get a decent price at Best Western. Considering the price I paid, I wasnt really sure what to expect for a room. Yet when i checked in, I was greeted with a nice, big king sized room, fridge and microwave which was helpful for my long stay. The bathroom was alrger than what i expect from hotel bathrooms, ans the open half glass wall shower made showering breathable (as someone who overheats easily). The internet was surprisingly fast and all of the staff I saw during my stay was amazing. I ordered from the restaurant once, and the server on that night was just as friendly and helpful. I have never had such a good stay in a hotel before. Thank you thank you thank you for such a wonderful stay! I look forward to my next trip to Toronto. I'll be looking to book here first.

Room was very clean and price was reasonable. On site long term parking was also reasonable. Shuttle service to the airport was on-time. On-site restaurant served good food at a good price and service was excellent. We would book this hotel again for a future stay when flying out of Pearson.

Room is dirty. The stair well smells horrible and I had to listen to doors slamming all night. Wanted to stay close to the airport. Pay more for a better place. DO NOT STAY HERE!!! The parking is very minimal. Had to circle twice to find a spot as they allow park in fly but the lot is to small to accommodate the overnight guests

Staff were rude, beds were definitely a double not a queen, everything in the hotel was overpriced, water pressure in the shower was horrible, plug ins didn't work in the room, noisey and could hear the people in the next room clear as day laughing and talking all night which made it hard for the kid to fall asleep! Hottub was barely hot, steam and sauna room was old and out dated and loud when turned on and not hot or steamy at all either. Parking was expensive as well.

In January/2024 stayed 1 night with parking for 2 weeks. As usual, it was an excellent stay. We have stayed at this hotel several times mostly in the past, but decided to stay prior to our trip in January/2024. I phoned the hotel this morning to make another reservation. I needed a room, 2 beds, parking for 2 weeks. The same package as we had in January. To my complete shock, the gentleman on the desk quoted me $420.+ tax.!!! When I asked why the price was so high, he responded with "well, it's the time of year. We need the room for the night of Dec. 19/2024, & we return Jan. 3/2025. Why are we expected to pay a higher price for the date needed, rather than what the rate is on the date of booking. In Jan. we paid approx. $340.00...this increase is not acceptable., & I'll be calling someone come Monday morning. If this is the way the Best Western operates, you can be sure we'll be staying elsewhere.

We stay at this hotel whenever we fly from Pearson The restaurant staff, food and service are excellent The room was clean, the bed comfortable. The shuttle is reliable and the driver friendly We are pleased with the parking packages that are offered

This lovely hotel is close to the airport and has everything you need to make your stay and enjoyable one. The rooms a clean and spacious. The Staff are kind and helpful. The Flight Path restaurant serves delicious meals from incredible servers. The pool and fitness areas a clean and have great hours. There's covered (paid) parking (great for Canadian winters) and a shuttle to the airport (free) should you need it. Great stay - we highly recommend it...plus, the price was just right!.

This was what I've come to expect from BW. I found the room was almost sound proof from the constant air traffick. Love the shower stall. Appeared to be a new renovation. They offer 24 coffee in the lobby with fresh cream and milk!

This is a good option to stay in Toronto for a night as is close to the airport and the shuttle service is really efficient. The hotel is perfectly located: close enough to the airport and far enough from the noise. The girls at the front desk were super helpful, nice and friendly.

Very nice hotel and the staff were great. The rooms aren't carpeted, which I prefer. I wasn't expecting to have to pay for parking for my overnight stay. Disappointing. It's $35 for a pet. It was close to the airport and close to the Park n Fly lots.

We stayed for two nights after a number of delayed or cancelled flights. The staff were so kind and accommodating - they definitely made a stressful time easier! The cost was reasonable and the hotel had all the essential amenities.

When we first got out of the car and a plane flew over, I thought we had made a mistake booking here. It was so loud from outside it sounded like the plane was landing right on us. But in the room, we never once heard anything. The room was clean and comfortable and the price was reasonable. I would stay again.

The room was super clean and lovely, the front desk staff was the best.. The breakfast was beyond terrible .. I understand it was included in the room rate and was a continental breakfast HOWEVER I had tell the wait staff that I got breakfast included, even had to get the manger involved ( not the wait staffs fault at all they weren't informed ) Then, the opened the back private room for my breakfast, left me in there with pastries, apples and toast- No juice or water, no milk, no coffee, the toaster wasn't turned on and no one came and checked on me. I left with a muffin and was vey upset. Then on checking out i was told I had to pay $2 per day for the breakfast that was included as a tip to the wait staff. I dont mind tipping at all, but I did not get waited on and did not go any other days.

The hotel was decent for a one night stay. The food at the restaurant at the hotel was mediocre. They did provide any information on w How we contact the shuttle service once we return from our vacation out of province so my husband called two days before we were to return and was told to go to ground level at airport and call for shuttle pickup. By the time we landed, got out bagged it was around 10:30. We called the number provide, pressed zero and didn't get an answer at hotel for shuttle service. We tried calling for a half an hour with no luck. We then took a taxi to the hotel which cost $26 for a 3 minute ride which was suppose to be included in the package. When we arrived at the hotel we asked to be reimbursed for the taco fee and were told no. We also did not the I r an explanation or an apology for the poor customer service. We travel often and will not use this hotel or park a d fly set ice again.

We stay at a lot of best westerns due to their amazing government rates. The staff at this one were so friendly from check in to check out. As well as accommodating our early arrival and having a standard 12pm check out

A lot of partying going on. Just needed a place to sleep near the airport in between flights. Sleep was minimal, doors slamming all night, loud guests. Vomit outside the exit doors, could have been much cleaner. Definitely won't stay there again if I plan on actually sleeping.

Right under the runway flight path -- a bit scary at first. Staff on the reception were a bit slow and unhelpful. But Sheila in the bar/restaurant more than made up for this. She was great. Rooms were fine.

Very friendly and helpful staff. Quiet and troublefree stay. Breakfast was a little expensive. Complimentary airport shuttle service, even at 4AM. Easy to find and a big car park just outside the entrance.

I booked a room that stated it was 2 queen beds on Agoda. When I arrived the staff said their 2 queen bed rooms were booked out and that room wasn't even a valid room type. What shocked me was the attitude of 5 different staff members, who seemingly had no intention to assist me. They instantly blamed me. I explained to them that all I did was book a room I had no knowledge of this, to which they got a 4th manager out who told me “I should have called them to confirm, they would not have offered this room type”. I showed them my booking over and over, however they kept repeating it was somehow my fault and they couldn't help me. I searched Agoda to show them that I could book that same room that night. This actually made them angrier. I was just trying to help by saying they should get that advert amended before this happens again, whist also proving this was not my fault. 4th manager said "let them book it I will tell them the same thing". SHOCKED! This person does not deserve a customer facing job. That could be you booking that same room right now and the manager will simply tell you to bugger off, its your fault and they won't do anything about it. A 5th person became involved who looked up Agoda himself, but then asked ME to contact Agoda and tell them it's not a room type they offer. At this point I was shocked the problem was still somehow my fault and now i had to fix it for them with Agoda. I was in disbelief 5 different people had the same careless attitude and had no empathy for their own customers. Thinking of solutions, I asked for 2 single rooms to which they scoffed and said we would have to pay, they literally treated me like i was trying to scam a free room or something and that again I was the one at fault. All I wanted was for my friend to not have to sleep on a trolley bed!! I find it incredible that a room would go unused yet my friend had to sleep on a trolley bed, thumbs up for a great customer experience NOT. One of the worst hotel experiences ever! The staff need to be taught the value of customer service. None of this was my fault all I did was book a room. If they had been able to resolve this the review goes from a negative 10 to a plus 10 (for helping) instead my friend spent 5 nights on a small troll bed and i am urging you to avoid at all costs. DO NOT BOOK - if something like this goes wrong for you they will have no empathy or ability to help you and you could end up on a small trolley bed as well.

The staff are lovely at the hotel and extremely helpful. The room was clean and basic. It is right on a flight path, but the noise is not noticeable at night. Parking is covered so problematic if you drive a larger vehicle such as a pick-up truck. No other options nearby to park. The restaurant is good and their staff helpful but has limited choices. This makes it difficult for those who have food restrictions. The Internet is slow, and TV is a little baffling regarding figuring out channels but that could be me not figuring it out properly. It is a pleasant hotel with courteous staff. Very responsive to communications as well.

Best western Carlingview a hotel is the most convenient hotel to the airport with long term parking and a great hotel with wonderful helpful staff. The rooms are spacious clean and well appointed and the restaurant serves good meals.

We had a need for an overnight stay in Toronto with our dog - and this hotel is pet friendly and near the vicinity of where we were going. The room was fine - the floor a little sticky from disinfectant we assume- but ok. We did need to pay a pet fee, but it was reasonable compared to some places. Breakfast was not included but there is a Coffee Time nearby and also a Hooters offering some food options.

My parents used this hotel for there extended park and fly and one night stay for there trip to Punta Canta; and loved this hotel, staff was amazing and the bed was there best night sleep of there entire vacation!

We arrived at the hotel check-in, but the receptionist named DARRIL D'SILVA yelled at my 5-year-old daughter because she was removing tourist discount cards from the wall of their hotel. The child cried for an hour, they could not calm down, and at the same time, that they were wrong, they refused to check into a hotel with a 5-year-old child. worst staff we have met. The staff at the reception in particular DARRIL D'SILVA behave disrespectfully towards visitors and with a raised tone towards visitors and their children. Discrimination against children and people of other nationalities in relation to Ukrainian citizens entering the hotel. The owner of the hotel is strongly advised to change the staff at the front desk so as not to pollute the name of the hotel.

The front desk check in, cleanliness, location, sleep quality and quality of the room were excellent as expected from Best Western brand. Where it differed was in value. Price per night was at high end compared to other hotels and offered far less amenities. Note that every Best Western is independently owned and operated. This particular location does not offer any continental breakfast and charges $3 for a very small cup of coffee in the lobby. There is limited parking and no outdoor parking if you have a larger vehicle. We chose this location for the Stay, Park & Fly package but they could not accommodate our vehicle. Tatiana the front desk person was able to quickly locate an alternative parking for us to try at the regular Airport Park & Fly lot and arranged for us to get a shuttle back to the hotel via the airport once we parked there. It did not appear that the gym or pool were available either but even if they were by the time we got the parking sorted out it was quite late and we had to be awake at 5 a.m. the next morning. If you don't have a larger vehicle and don't need any amenities this is a great place to stay. Only because the price we paid for the night was high and the amenities low I am rating VALUE as low on this chart. Otherwise the room was extremely clean and comfortable and staff very helpful and friendly.

The staff is pleasant and helpful at this location. Shuttle driver is helpful with bags and safe drive. The cost is a bit high, but location is convenient near the airport and parking available reasonably

For over $200 a night, this was the worst hotel experience I have ever had. I called Best Western 5 times. The 1st time I called I was told the wrong bus pick up station, so I missed the first shuttle. The 2nd time I called, they hung up on me as I was asking a question about where to meet the shuttle. When the shuttle finally arrived, the driver said it was full and he would have to come back for me. It was 11:30PM, and I was the only person left standing on the platform. I had been waiting an hour outside in sub zero temperatures at the point. At this point, I was in tears, and I asked the driver if the shuttle could possibly fit one more person. And low and behold, there actually was space, he just didn't care to look. He rather leave me, a woman, standing outside all by myself in the middle of the night. The next morning I tell the front desk about what happened and all I got was a condescending “aw I'm sorry” from the woman working the front desk. As for the cherry on top, on the shuttle back to the airport, the driver was extremely comfortable making the most sexist comment I have heard in a long time. A woman was parked in the way and he said “you know what the problem is! It's the lady drivers! They don't know anything.”

I just had the pleasure of a 2 night stay at the Best Western Premiere on Carlingview & from the moment I made my first call to Yami at the front desk to confirm my reservation, I was met with l Superstar Staff during my entire stay! I am disabled with a chronic pain condition & when I arrived in Toronto 4 hours before check-in, I asked the impossible and Yami found a way to make miracles happen & get me checked in early. You have no idea how much I needed that rest. Thank you so much to her, and especially to Bogie in Housekeeping for getting my room ready so quickly on such a busy day. As my stay progressed, I met the similarly incredible Tatiana who went out of her way to help me at the end of her shift on her own time on my first evening when I literally couldn't move another inch. I didn't get to meet Marita face-to-face, but she was excellent to work with when I called the front desk for assistance. Bogie went the extra mile helping me to & from the elevator with my suitcase upon arrival & departure. It's the small things like that that mean everything! And I wish I got his name, but thanks so much to your shuttle driver who waited until past his scheduled departure time so he could take me to the airport. The room was spotless. The bed comfortable. The walk-in shower wonderfully hot. Breakfast sounded amazing, but sadly I didn't make it there - hopefully on my next stay. But, it's the PEOPLE who make for a terrific stay & this hotel has an amazing team. Thanks to everyone who helped this weary traveller “scoot” on along her way. Look forward to my next stay.

The hotel was very clean and the amenities provided in the bathroom were well thought about. The food was not superior in any way. The staff was very accommodating and pleasant. The rooms are made up every second day which I would have appreciated being made aware of. Some people might be annoyed at the constant aircraft flying directly overhead but I found the sound proofing of the room excellent.

Unforunately, the interior decorator did not know the concept of visual editing and and uses way to many contrast colours, bold designs and bright lights that can not be turned off. The small room had a super bright night light and microwave which made the bright room impossible to fall asleep, thus leading to sleep deprivation before my intercontinental portion of my trip. There were so many contrasting colours and bood shape designs in such a small room that the interior design was a painful to look at. There were not enough pillow in the room adding to the sleeplessness and discomfort. The room would benefit from using less contrasting colours inconjunction with a more neutral and calming palette. The shuttle taxi from the airport was lack luster and a little rude, as they refused other hotel guests in favour of only taking on couple at a time instead of filling more seats in cold weather.

It was really nice to stay in a place that resembled the pictures they advertise on the Internet. I can't say enough good things about my experience at this location. Highly recommend it! The staff goes out of their way to make you feel welcome and at home, the facilities are clean and inviting, and it was perfect location for myself and my husband to get to the airport and for my business meeting at the Congress centre.

The rooms didn't feel or smell very clean, especially the towels. Hotel restaurant not good. Can still only use this pool facilities for one hour and have to book times in advance. Was never advised of this when we booked and this is why we booked this hotel. Great pool facility with pool, hot tub, sauna and steam room. Friendly front desk staff. Parking garage good but is a fee.

Nice, well situated, prompt shuttle service from airport. Excellent, friendly staff. Possibly overworked because there were a few oversight which I don't want to lay blame as the over sights were not usual.

Very run down and outdated hotel. This is a 1 star hotel at best. It is supposed to be a Best Western Premier, it is the worst best western hotel I have stayed at. Room was very run down, hotel has a musty smell throughout, bed was not comfortable, breakfast was not included and restaurant breakfast was not restaurant quality food. I highly do not recommend.

The hotel was clean and comfy, staff very sweet and doing their best. If you are physically challenged in any way please call ahead to the hotel directly because you have to park in the parking garage on the 4th floor to get into the hotel from your paid parking spot, and there's no way you're getting a wheelchair in those doors, stairwell unless you can get out of your chair, lift your leg over large thresholds. It was difficult for persons walking with canes or a walker I'm sorry to say, including myself. Again, the hotel was clean, staff are friendly and helpful, good people.

Poor room Perhaps the hotel was full??? But we were given what appears to be a canine room Not very happy This best western should have a lower rating Check in was good as was check out The hotel is quite close to the airport and yet it was quiet We will avoid this hotel in the future

This hotel is well maintained and conveniently located. The Airplane noise can be intrusive, but it is close to the Airport for a reason. We had a mix up with our room but he y fixed it for us with no issue.

I am totally disgusted the way my friend and I were treated on our recent stay at the above noted hotel. Since 2017, I have stayed at this property 5 times and never had an issue, however, my stay from14/9/2022-18/9/2022 was a nightmare. First our room was not cleaned once in the 4 day stay. Apparently you have to make an appointment at the front desk to have your room cleaned. Leaving the sign on the door for housekeeping is no longer sufficient enough and we were never told we had to make an appointment and no where in the room or on my reservation does it state you have to do this. After accidentally finding out about making an appointment, we did that on Saturday night by calling the front desk and again on Saturday morning in person at the front desk and yet our room still never got serviced. Late Saturday night a hotel employee drooped a plastic bag off to our room containing towels, garbage bags and bed sheets. What an insult to me as a loyal customer! Tis hotel expected us to clean our own room. Is this the new norm with this hotel? Overcharge/ price gouge customers and expect us to clean our rooms, change garbage and bedding etc! I will NEVER use this hotel in the future and I am doubtful I will use The Best Western brand again. The management and some of the staff could use courses in customer service. I am appalled by the disrespectful treatment we received at this hotel. I rate this place ZERO!

The staff here are very pleasant and helpful. She helped us very quickly with an issue we had that was our fault and not the hotels. Have stayed here before and will stay again. Hotel is close to amenities

A nice and comfortable hotel. The staff is friendly and attentive to requests. I love the fact that the hotel is very close to the airport. I was picked up from the airport promptly and returned to the airport efficiently after my stay. I recommend this hotel.

Had a great 5 nights here for a get away with my partner. Not to far from dt $30 Uber or less the $15 with buss and train. Few restaurants in walking distance as well! Staff are also very friendly. The room was clean! It's right next to the airport so be prepared to hear the planes. Was not a problem for us!

Nice hotel. Stayed here for 1 night after arriving at midnight form a flight. Just 7 min away from the airport. There is a shuttle service running every 30 min during the morning and every 1 hour during the evening. I believe that they should maintain a 30 min frequency all day long, as I had an evening flight and had to wait almost an hour for the next van to leave. Rooms are big and wifi service is quite fast. My room was clean as well as all the hotel common areas.

AC could have worked better Coffee could have arrived earlier than 3 calls n 1 hour later. Staff named Kalissa was extremely rude and unapologetic about her undesired behaviour. Behaved as if i am staying fir free

Great Hotel. Exceptional service by the reception team. The rooms are clean and a great location to access the Toronto Lester B Pearson Airport. Shuttle service is very efficient. Would recommend this hotel.

No shuttle service after 2 am +++inconvenient we had to pay for a cab for 40$ to get back to the hotel when it's 5 min away. The rooms are outdated, and we had to pay extra for parking. Overpriced for nothing. I will not recommend it. Location is excellent, but no shuttle!!!!

Love that the room I was in was lino instead of carpet. The Indian dish from the attached restaurant with the homemade chili sauce was excellent. The hallways above ground floor are a little scary because they are dark and the air system is loud. Mixed feelings about the pool and spa area . Enjoyed having it to myself ( you have to book ahead) but do not use the wet spa. I turned it on and a LOUD high pitch buzzing came out of it and stayed on the ENTIRE 45 min I was there. Just use the dry spa. Much quieter and more enjoyable. The hot tub was tepid. The guy who drove the shuttle at 530 in the morning was super rude to me which I didn't understand as I was feeling happy and grateful. Oh well. I was even more happy and grateful after I was away from him so I'll call it a win. Overall I was really happy with the hotel even with some of the negatives. The people working the desk were all very friendly. I'd stay there again.

Called hotel one week prior to be told on telephone that I could book a one night stay and pay the $12 nightly parking fee to leave my car at the hotel for duration of my 7 day trip. On checking in I was then told this was not possible and also told by the manager on the telephone that no one at the hotel would have told me it was ……. i.e. I was not being truthful. Awful treatment of a loyal customer.

I have nothing bad to say about my stay at the hotel itself, but their “shuttle service” is the worst I've ever seen. The hotel is 5 mins from Pearson, yet when you call it takes 20 mins or more to show up. I stayed for 2 weeks and had to wait over an hour at one point. No excuse for that. When you call, it should come. End of story

Needed location near airport for early flight with free shuttle to same. Best Western is a reasonably priced brand I know I can trust. I was very impressed with modern décor of room and bathroom AND individual shampoo/conditioner- so hard to find these days. They really got it right with a shower cap and make-up remover towelette. Bed was extremely comfortable. The room and bathroom were sparkling clean. Keurig coffee machine was a nice touch. Definitely recommend this hotel. Due to covid didn't use pool/tub.

Take the airport shuttle from the airport if that's how you are coming in to avoid the ridiculous minimum cost of taxis (it's only a ten minute drive and they charge more than forty bucks). The room is solid and clean, and desk staff SUPERB at dealing with your short stay. One of the best airport hotels I've been to in Canada period.

This was a very nice hotel at a great location. Shuttle service was great to get you to and from the airport where you can catch the UP train to downtown Toronto. Front desk staff was great. Very friendly and helpful. The rooms aren't overly big or fancy, but they were clean and the beds were comfortable. All you need at a great price. Would definitely stay there again

We stayed at a high end hotel in Niagara on the Lake for 3 nights before our stay at this Best Western.The Niagara on the Lake hotel room was not clean, the safe was inoperative and the sink would not drain. Our stay at the Best Western was great ; the room was very clean, the sink drained and the safe worked all at half the price of the Niagara on the Lake Hotel. What more could you ask for!

Great hotel, economical rates and pleasant helpful staff. Restaurant on premises. Covered parking garage and shuttle service. Rooms are clean and provide everything you need for a great stay. Lose proximity to the airport.

Prior to making my reservation I called the hotel to enquire about a late check out. I was told to ask upon check in. Which I did, which was promptly refused. I had booked the hotel specifically for this reason, having a late flight the next day, so I was not happy at all. The room was fine, although I question the need to make guests pay for using the safe. The shower needs looking at, the spray goes all over the place. An easy fix, but obviously overlooked by housekeeping. There is no power outlet next to the bed, to the extend that the alarm provided by the hotel is not plugged in. Upon check-out (at 12, since I could have the late check out) I was charged for parking. While I understand this to be normal practice, I feel guests should be made aware - on the website as well as during check in. I was able to leave my bags at the hotel (no charge this time), I appreciate this. Overall, the staff was friendly.

I like this location because it is close ( 1 block) to an Enterprise car rental that is outside the airport. That way I can save hundreds on picking up a rental car. I fly in to Toronto , take the hotel shuttle over and then walk up to the Enterpise. If you arrive late there are 2 restaurants 2-3 blocks from the hotel, that are open til after 12am.

TRhe hotel is conveniently located near the airport. They have a complimentary shuttle, and the parking facility is convenient. Staff was pleasant so that made the experience good. Lighting could have been a bit better but was ok

Hotel personnel were very professional and friendly. We had dinner at the restaurant and the food was exceptional. I will be returning to this fine hotel. The rooms were very cleaned. We booked a park and fly package which was an excellent deal and we parked our car here for 21 days.

Excellent hotel, efficient shuttle service to the airport. The hotel was very comfortable and clean. The breakfast was excellent. The staff were extremely friendly , kind and helpful. We will return!!

I was disgusted with the stay. I called Friday to speak to the manager. Did not hear back. When I checked out Sunday we again asked to have a manager call me. As of mid day on Monday I haven't heard from anyone. My bed had dirty sheets on it. When I called down she told me to wait until morning. After saying they was totally unacceptable and some back and forth I finally convinced them to find a way to send me some sheets. In which I the had to change in my own. If they were short staffed I should have been offered a new room. Was locked out of my room regularly I had 4 additional keys by the time I checked out. None in which worked. When systems were down on Saturday we waited an hour after saying our keys didn't work and just needed into our room. Finally asking for someone with a master key to please just let us in! Awful experience. I stay at the convention centre often for events. Will never ever stay here again and I was there on a Friends and family from the owner of another location!

Stayed here for 2 nights unexpectedly because my flight home was delayed. Very happy I randomly chose this place - I wanted something budget friendly and didn't need extra frills or anything. All the staff I spoke to were friendly and helpful, restaurant's food was good, beds were comfy, room was clean. No complaints! I'd stay here again. The airport shuttle every 30 mins was very convenient too.

This hotel is not the most chic but it is very clean and mere minutes from the airport. I live two hours from the airport and loathe the idea of delving into airport traffic. Travelling is hectic enough! This hotel offers a one night stay rate with $10/day parking for your trip and a free shuttle that keeps you out of the airport melee. It is really a great solution and the staff are helpful, solicitous and courteous.

You will be happy with your stay here, the staff really care about you and you'll see that in the quality of service, your accomodations and the great value that goes along with it. I recommend this hotel to everyone!

Very clean room, excellent service in restaurant. Covered Parking. Great for against the elements. One of the closest to the airport for a park, fly, stay scenario. You can stay either at the beginning or end of your trip. Shuttle to the airport is included.

Always a nice way to overnight close to the airport, from the shuttle service to check in. Lounge/Restraunt great food. All staff friendly and helpful. I have previously stayed at this property on both business and pleasure and same great service every time.

We've stayed here on numerous occasions. Front desk staff are nice but under pressure from a very rude manager who needs some management training in customer service. Rooms are lovely and clean. Prices have gone up alot. Paid $222 for 7 days parking and 1 night stay. We will however never stay here again!! Part of attraction was the shuttle service however after a minimum of 6 stays here and giving numerous recommendations to friends, last night totally disappointed. Upon arriving at pearson at 2am we call for shuttle only to be told no shuttle service between 2 and 4am. Had to call for a cab to hotel. Upon enquiries with front staff who were also rude, a discussion with the manager He so much as called us liars when we said we have never been told about no service and that we saw other hotel shuttle services at the airport at well after 3am. He didn't allow front staff to speak for themselves and argued that they had told us about the time restrictions. How would he know what we were told!!! This is the second time this particular manager has been very disrespectful but we thought we'd give the hotel another chance. Wrong idea. No sense contacting best Western head office independently owned and operated so no recourse. We will not be back and all of our friends will not be going either.

It's an ok hotel. There are better close by. I was here on business, the staff were friendly for the most part. As my employer was paying for the hotel costs, I did not have much of an option. They tried to get me to give them my personal credit card for the security deposit. I explained that they had a card on file and they could use that for the deposit. After some discussion they figured it out and I went on my way. There were a few families living at the hotel and although they were noisy in the early evening but by 9 pm quieted down. Due to Covid protocols there was no room service, but I could call to the front desk if I needed anything. Everyone was friendly including the 2 security guards working the front lobby. The room was clean, except for the coffee maker, which I decided not to use as it looked like it had seen better days. The refrigerator worked well and kept my stuff cold. When I checked in they told me the restaurant would be open for breakfast, but I did not use the restaurant for any meals. Overall it's not bad, I have stayed in worse hotels. Next time I might try a hotel that is closer to restaurants.

If your vehicle doesn't fit the parking area, they tell you can park in the driveway, as long as the charter buses get by it is ok to park, but you get a $250 a fine because you are parked in a fire zone

Tried to charge my CC $300 over my total bill. No house keeping staff there for my room was never cleaned. Room was terribly hot and AC was not working. Unexplained extra charges on CC that know one knows what for. Very very rude manager when contacted to explain our stay. I elevator not working and stairs were closed off.

Staff was especially welcoming and friendly. Our room was clean and dog friendly. But we caught this hotel at a bad time. There were two elevators for guests but one was not working when we arrived. Then the second one failed as well. The security people in the lobby helped guests to find the service elevator to go up but any guest on the fifth floor who had baggage and a child was left wondering how to go down. Signs would have helped them. The HVAC in our room did not work and neither did our coffee maker. Coffee in the lobby cost $3/cup. Despite being next to the airport rooms seemed well soundproofed.

This is my 2nd stay at this hotel. Will return again when we fly out of Pearson Airport. The Room was clean, hotel staff were friendly, and very close to Pearson Airport. Parking at the hotel was also very easy.

This was a nice, clean hotel. Close to the airport, with shuttle service. Our room was spacious and included a King sized bed, walk-in shower, mini fridge, and microwave. We were a bit worried about our quality of sleep, being so close to the airport but we slept very well and didn't notice the noise of the planes taking off/landing. Our only issue was that both elevators weren't working when we came in after dinner. There are no indoor staircases, which was odd. A staff member brought us up to our floor, using the staff elevator, so it wasn't a big deal. Overall, I would recommend this hotel for anyone needing a place to stay, close to the airport. I should also add that the front desk staff were very friendly and welcoming.

We stayed in this hotel following a short trip to Niagara Falls. It was awesome! The hotel and rooms were immaculate. The beds were great and our sleep was amazing despite the landing planes. We were able to use the gym and pool (with a sign up sheet) and the kids were thankful for that. The hotel is minutes from Pearson Airport and you can jump on the highway and go anywhere. The hotel staff were absolutely amazing and super-responsive! They were so good, in fact, that we impromptu extended our stay by a night and hit up Canada's Wonderland the next day! Would recommend!

While you can hear the airplanes coming in and leaving YYZ, it's not horrible. The lobby is presentable. The rooms are pretty quite and nice. The clientele are a little sketchy though. Not many of them wear a mask, even though it is a mandate. Nobody enforces it, so people just walk around without one in the lobby, in the elevator.....it was rather unsettling.

This is a great place to stay when you need to be near Pearson. I booked mainly for the free airport shuttle (takes 5 minutes to get to the terminal) and the economical room rate. I was happy with the room - nicely updated with a really comfy bed and great walk-in shower. Restaurant was closed for supper but there are options just down the street. Staff were friendly and helpful. Breakfast in the restaurant was fast, tasty and not overpriced. This hotel does what it's supposed to do, and does it well.

I had a good and comfortable time in the hotel i had enjoyed staying in it.i will recommend my friends to stay in this hotel.most of all this hotel is closer to all other hotels if to see some friends if they stay some hotel .but i was satisfied with service i received from the people who work there.thank you for everything..

The food is absolutely disgusting. Literally inedible. They fed me powdered eggs for breakfast and they were grey. For the amount that they are charging, they could make the effort to feed you something that is actually not poison.

It was a compulsion that we have to choose one of the government approved hotel for quarantine purpose. The food was thrown outside the room and they were very bad quality, they did not provide drinking water and when I asked they demanded $.2/- for a small water bottle, that was too much. The ladies at the reception were very rude. Another horrible incident was, the front desk booked a taxi for me and I was told to pay $.60/- but the taxi driver charged me $.75/- since I gave him $.100/- bill, he easily took 75/- and gave me the balance 25/-. The driver also used filthy language in spite of taking higher charges. I would not recommend this hotel. But as the compulsion by the government we have to pay lot of money, it's like robbery.

IF you have to quarantine this place is great! I was not able to take advantage of the hotel's full amenities but the brief reprieve from my room gave me a glimpse of what to expect from them the next time I am in town and need a room!

I think the negative reviews have more to do with people unhappy with mandatory quarantine than this hotel specifically! I am just finishing my second day here, and the beds are comfy, rooms are clean, and the staff is just phenomenal. They are friendly, responsive, eager to make your stay more pleasant. The chef found out I don't eat gluten or sugar and has prepared some fabulous meals with extra fruit and veggies! Everything is cooked perfectly and portions are generous. May not be the fanciest hotel on the block--but it's much less expensive than the other quarantine options and I'd stay here again, even without the mandate! Thanks so much for making this experience more pleasant than I'd have expected. Keep up the great work! :)

I had a terrible time at this hotel, virtually in prison in a room with sealed windows, as my welcome to Canada. I was incarcerated here, with very average meals in paper bags, while quarantining - this despite the fact that I had had *two vaccinations* and a negative PCR test. I was charged $1050 for my one night's stay. (I was released from hotel quarantine after my second test result came back negative.) It is a disgrace that the hospitality industry seeks to profit from ordinary people's misery - the pandemic is bad enough already. The facilities were fine, and the staff friendly and capable. But why could they not find it within themselves to **refund** what I had paid for the other two nights. It is my hard-earned money, not yours! $1050 for one night in a sealed room and indifferent meals in paper bags = not OK.

I had a horrible experience here. The food is pathetic. I wasted 1050 CAD for worst possible service. They have no food menu, no choice. Not even a single alternative, they should not call it a menu. For today's lunch, they sent me freshly cut tomatoes, and carrots with a bag of chips after telling them that I am vegetarian. They forgot to bring me lunch yesterday, and when I called at 3:30 pm I was told that I might not have heard door knock, and they blamed it on me. After heated discussion, they gave me microwaved stale fries and a wrap. Water is charged at 2 dollars a bottle, even though GAA rate covers food. Some front desk people are horrible. My yesterday's calls were answered by someone who had zero value for guest service and hospitality. Stay away from this hotel. Total Money Grab.

Despite letting know the staff about my meal requirements they sent non- veg options and when i informed them they were rude stating that they have many guests. No value of money. No customer appreciation.

The checkout bill higher than quarantine package booked on line, not honest and not clear hotel website , The manager Richale runaway from responsibility and I wait him for 3 hours to resolve the problem of extra fees and he came and run out of hotel with out met me ,service bad , one of receptionist name Allan was very rude . I never recommend this hotel for any one .

We did our Covid19, 3 night stay and it was horrible. Staff treat you like you are a wild dog afflicted with rabies or what not. The food was pre-packaged frozen MSG foods. It was the most disgusting food I've eaten my life. My wife and I are healthy individuals and do not consume any processed foods. The windows in the room don't open, so lack of fresh air an oxygen for those healthy fellow humans. For anyone who loves being fat, unhealthy and hates fresh air, this is your place. Anyone else who loves respect, healthy diets and fresh air, you'd have better results setting up a tent at the park.

Staying during mandatory hotel quarantine. Loved having a microwave and fridge available to me. All other amenities were good, bed, bathroom ect. Food quality was mediocre but plentiful. Would have been nice to be given a choice between meals (the meat and vegetarian option for example)

One if the staff member he was very rude and was not able to give me right answer,,he claimed that my deposit its not returnable because of covid.once I called headoffice and explained the situation, they right away opened ticket and start to call the hotel regarding this scam.

I was there for a 3 day quarantine. The whole thing was a disaster. First of all, they ended up charging me more the price I had reserved and when I tried to inquire, the front desk manager was very rude to me and telling me they are charging me to tip them without even my permission. The food itself was garbage. I had to order food delivered even after paying over $1000 for a 3 day hotel stay. They only provide 1 500ml of water per meal and you have to buy if you require more water or juice. Don't book with them and go with another hotel.

First of all, the service at the front desk of the hotel at the address 135 Carlingview Drive was really bad. I called the front desk around 10am on April 25 because my test results came back I wanted to ask how to check out. The receptionist's attitude was so bad that I just didn't hear what she answered and I asked: Can you please repeat that? Then the receptionist yelled at me and hung up the phone. I really don't know what I said wrong? I also didn't know exactly how I was supposed to check out, so I got my bags and went downstairs and the receptionist simply ignored me until I ask her to check my test results, which I think you guys are very irresponsible. Secondly, on the first night of my stay my dinner was messed up. I received pasta, but I am not a vegetarian. So I called the restaurant for a replacement. They told me they gave me the wrong bag and I didn't have dinner until after 8:00 and it was only four pieces of potatoes and a piece of fish, which I don't think it enough for any adult. At over $1,000 for three days, it was very much not worth the experience.

Although they charged me much more than the normal prices, the room wasn't cleaned and disinfected. I was disappointed. The portion of meals was not enough for a mature person. The shuttle bus driver was really impolite.

Very disappointed with the stay at this hotel. Highly unprofessional staff. Reservation issue, meal issue, cleanliness issue, TV and heating issue, Calling front desk but no prompt responses. Making mistakes to fulfill the meal requirement. Deliberately put more taxes in the bill and then argued.

Firstly gouging guests for a ridiculous amount of money due to a mandatory quarantine regardless if you have to stay three days. Also serving fish as meals without given a choice. In addition, tried doing something nice for an individual that was staying there as part of the quarantine by trying to send a bottle of white wine. Was told no white wine as we are in a pandemic. We have been in this for over a year now and you would think they would have there sh't together especially since they were assigned as a federal government quarantine hotel. Shame on you Best Western for not giving individuals your best during these difficult times. Will never recommend you for a stay at this hotel. Shame on you.

The price was crazy of course, but a better value than the other hotels on the list. The beds were comfortable and the staff was super helpful answering calls and helping out when they could. Food was delivered cold and the air a bit stale with no windows that open, but I certainly felt welcome and not like a hostage.

I paid a total of $100 for two nights in case anything got damaged during my stay. After checking out, I noticed the money was not refunded back so I called to understand why it was not refunded because i know for a fact there was no damages. I don't know his name but I do know that he was a Indian male, he was being extremely rude to me over the phone. He was shouting and not allowing me to even finish my sentences. I told him that there was no reason to be rude I was just trying to understand the situation. He said that they released my payment so it will show up in my account over a couple of days. I was very dissatisfied with the service I received at this place.

price was very good, room was very clean and comfortable, staff were very pleasant and helpful...sadly no breakfast due to apocalypse, nice and close to airport and major highways.Would definitely stay there again

My wife and I stayed for 1 night prior to our flight. The hotel is so convenient to Toronto Airport and their package pricing was very competitive. Very friendly and helpful staff. The rooms are attractively decorated and the walk in shower is a real plus. Very good towels and bed linens and the king sized bed was really comfortable. We would definitely stay here again

This hotel was used by guests to throw a party and gathering of more than 10 people and the hotel did nothing about it! This clearly breaks the bylaw in ontario. They booked 3 rooms and had more than 12 guests between all 3. They were constantly moving between rooms slamming doors and screaming. I called to complain about noise and they did nothing except ask them to keep the noise down. I confronted the group in the hallways and counted more than 10 people. They claimed they weren't breaking any rules because they had 3 rooms (however they were clearly all jumping from room to room together). I reported it to the hotel staff who I heard knock on their door and asked them to keep 10 or less in a room. They knew they were breaking the bylaw and let it happen! If it wasn't after midnight and I was in desperate need of sleep I would have and should have called 311 and reported the party. The hotel should have done the same. Instead I continued to hear doors slam and screaming all night long. So much for a good rest before travelling. I travel often and would never stay here or at a BW again. Beware of this hotel.

There is no shuttle from the airport and then they charge you for parking..even though you have no choice...staff are rude and dont care..spoke to manager of hotel and he was nasty and rude too..they dont care at all..room dirty.. sheets itchy and air conditioning didnt work..elevator floor so dirty and sticky my shoes were sticking to floor..never stay here even if you get a great price..never worth it

I love this hotel. Perfect rooms, prefect parking. Everything is amazing when you stay in this hotel close to Pearson airport. They offer 15 days parking package for traveling. Rooms are well decorated, modern and clean. Breakfast and amenities better than any other hotel in the area.

I stayed here for business travel during COVID-19, during an extended overnight flight layover and it did the job. The hotel was clean, check-in was quick and it's less than a 5 minute Über ride from Terminal 3. My room faced the airport which meant I could hear the low rumble of aircraft taking off during the night but it wasn't that bad that it bothered me. There are two things I base a hotel recommendation on; a comfortable bed and a nice shower with excellent water pressure, and this hotel had both of those. The TV was also wall mounted and larger than most hotel room TV's, which I appreciated. The coffee maker used the pod system, so if you are staying here for an extended period, you could use your own pods or a refillable one. The coffee was quite good, but I can't remember the brand they use. Due to COVID, all their other services and ammenities like the free breakfast and the gym, were closed, so I'm unable to comment on any of those. I would stay here again without hesitation.

No facilities in operation, no food options, no fitness options, and no reduction in rate because of NOTHING being available. Was a comfotable place to stay, and location was good. Would not try again until services are actually offered.

This was in a strange location without a car, really nothing around. The room was very nice in a very new hotel, very comfy. The pool area was ok with a nice small gym as well. One disappointment was no breakfast like we traditionally are used o at most best westerns.

We needed to stay over night at the Toronto Airport and where looking for a convenient hotel to stay. Our King room was comfortable and clean. Service personal friendly and efficient & breakfast was also good. Can be recommended.

After flying in from Mexico early as a result of Covid-19 it was good to be back in Canada. The front desk was staffed appropiately and precautions were in place. Although the dining room was closed take-out establishment names were available, as well as a cooler with sandwiches,beverages and yogart for sale. I requested a room close to the elevator as I was walking with a cane and have a bad knee. The shuttle driver on both trips to airport was friendly and extremely helpful.

Lovely clean hotel, easy check in. Hotel restaurant very good. Great breakfast for $9.99. Friendly, helpful staff. Shuttle to and from the airport prompt. Covered parking. Easy to find from the 401. Highly recommend.

We recently took a trip out of Toronto and needed an park n fly hotel. Our travel agent suggested the BW Premier Carlingview. We had never used this hotel before but she said we should give it a try. The hotel was very nice, quiet, had lots of amenities and a very good bar/restaurant. What we appreciated the most though was the covered parking. Any one leaving on a winter vacation knows the value of coming home and not having to clean off your car while not dressed properly. The other major reason we loved this airport was the shuttle. It is a 24 hour shuttle and it goes directly to the airport and does not stop to pick up others from additional hotels. That is important when you have to be up at crazy hours and are in a hurry. The price was very reasonable too so you really have no reason not to try BW Carlingview.

We have stayed here 3 times in 2020. We stay here every year as you can get your room, 1 to 2 weeks covered parking while you are away. They have a shuttle that takes you to and from the airport. They also have a restaurant on site which is only average but you can park your car, check in to your room and then go down with out having to go outside and eat. Makes every thing so much simply.

We had booked this hotel since the price was right and bonus there was a shuttle.Great hotel except we were facing issues where the heat wouldn't come so the front desk agent had given us a discount on our room rate plus a blanket.Next morning we were going to catch the shuttle when the driver who appears to may have started his shift had blood red eyes which looked a bit disturbing.We ended up going in the shuttle where this driver drove at a high intense speed to the airport it was unreal.As we got to the terminal we got out and he asked us to pay him $20.00 to take out our luggage and we said we don't have Canadian money on us where then he shut the door sat in his vehicle and told us to take our own stuff out.I was shocked and never expected that's to happen at 5am.I had called the hotel and I told them what had happen and asked what the drivers name was and they mentioned his nam was Vas.Unbelievable I hope that agent I spoke to reported this incident to the manager as this is unacceptable and my daughter who is 7 years old did not have to see.Beware of the shuttle service as it is unsafe and drivers may be intoxic.

Food and restaurant service was very good, parking lot was full had to park in driveway. room was comfortable, Check in and out terribly was very slow and check out just as bad. Will not be staying here again

Stayed here recently and my review is mixed. The room is clean and bright and overhead air traffic is not a problem. Front desk staff are friendly and helpful. Disappointed in the parking availability. Definitely not something you can bet on. Internet and tv were down for the majority of the time is a major disruption when you're travelling for business and need to connect. The restaurant is handy but overall you'd be better off elsewhere. Don't think I'll choose this property again.

We booked here again, along with a friend because of the free parking and shuttle to the airport. In addition, the rooms are clean, and they have a nice little restaurant on site. Good service, pleasant staff, and easy to get to. Oh... and one of the most comfortable beds we've ever slept in!

Best Western is very close to airport. Staff were very courteous. Hotel was very clean. Room was clean, roomy & bed comfortable. We ate at hotel eatery hostess was very nice and food was good. Airport shuttle is available.

I have stayed at this hotel numerous times. It is immaculately clean, great service, & the restaurant on site provides delicious meals at reasonable prices. There's really no need to go off the property to eat. HOWEVER I recently called to get a quote for a room for 2 people, 1 night (park'n'fly package). The reservation I want is for December 23. Yes, that far in advance, as our vacation package has us booked for an outbound flight Dec. 24. I was advised by the woman on the desk that as of the time I called, the room was $X., which I thought to be very reasonable. HOWEVER, upon learning of the date I was wanting, I was quoted a ridiculously higher price. She said that they base the cost of the rooms on the number of guests at the time I want. To me, when I'm quoted a price today...then told it will be $ higher for when I want, you can be sure I'll stay elsewhere. The woman also suggested to me that I wait 'til the 1st week in October to see if the price quoted would be lower. At peak travel time during Christmas, nobody is going to wait that long to book a room. I therefore said "no thank you, I'll go elsewhere", which I have already booked. By the way, Best Western the "elsewhere" quoted me $150.00 +tax for a one night stay, & 1 week parking which is there park'n'fly package. I asked if the price would go up when the reservation was indeed needed & I was told that "No, we quote you a price today, that's the price you get it for..it won't increase'. No thank you, Best Western. You've lost a loyal customer.

Hotel is close to Airport, morning staff were friendly. Restaurant at this hotel had a good selection. Meeting room was comfortable and nicely laid out. Coffee in the lobby cost $2.00, and nice selection of snacks available at the front desk.

Front desk staff was unhelpful and more interested in monitoring their own cell phones than helping guests. Room had no heat, parking is difficult to access from hotel, all around a disaster, will never stay there again

I was pleasantly surprised to find this hotel, located right across from a park N fly ..... newly renovated. The rooms very very large and clean and decorated comfortably. Service at the front desk was friendly .... quick easy shuttle to the airport. Will always use this hotel when flying out of Toronto international airport.

We had to change our plans due to weather which required us to stay in Toronto overnight. Booked on line, called to arrange an early check in as we arrived at 8:30 AM. We arrived and yes our room was ready. Great room! We enjoyed breakfast and dinner at the hotel restaurant and enjoyed both experiences. Shuttle to and from airport seamless. Check in and out quick.

Stayed here before going away for 2 weeks at end of January. Room would not warm up. Their solution was to bring a space heater. There was no follow up or apology. On returning in a snow storm we called to find out when the shuttle would arrive. Was told that he would call the shuttle driver to find out and then he hung up. No call to update us on where the shuttle would arrive. I called back (total of 6 calls made). Finally got told that the shuttle was coming but he would call the driver to find out. Hung up again. Finally with one of us in a wheel chair. Went out to the post specified by the hotel (37) and saw the shuttle at post 43. On my way there with the luggage the shuttle pulled away. Immediately called hotel. Same person said that he would call the driver and hung up again. Called again and was informed that the shuttle had returned to the hotel. Asked for a phone call when the shuttle was returning. After a 15 minute wait decided to take a cab at a cost of $21 plus tip. Received a call from the hotel that the shuttle was on its way when we were almost there. Let them know we were taking a taxi. No empathy or offer of recompense. Will not be going back there

The Best Western Carlingview is much closer to the airport than some other hotels, which can save a lot of time. Traffic jams and bad weather can cause big delays if you're staying farther away. The shuttle bus operates frequently, unlike other hotel buses that go every 2 hours. The rooms are well soundproofed but there is a small amount of noise from the jets, which wasn't a problem. This hotel is well organized and a great place to stay if you're using the airport.

We booked this hotel for one night at the last minute as we found out upon landing from our flight from the Caribbean, that our connecting flight to Halifax was cancelled due to winter storms in Atlantic Canada. The front desk was very accommodating and let us stay in the same room a second night when our new connection was delayed another 24 hrs again, even though they were completely booked from all the flight cancellations. The food in the bar was fantastic and the servers kept our beer mugs replenished regularly. We have stayed in BW's all over the world and they have always been very comfortable but this one is the best with top notch service and updated rooms. We will choose this hotel again whenever we have future layovers in Toronto.

Excellent stopover going and coming from a trip. Covered garage is a plus. Front desk are so friendly, laid back and helpful. Restaurant is simple, has great food and staff are also very friendly. Rooms have been updated, are very clean and bed and pillows ate so comfortable. Rooms have fridge, microwave and coffee maker. We have been here before and will return again. Join the Best Western Reward Club, get points to put towards a free stay but be sure to quote your rewards number when making your reservation. FYI..your charge on credit card may be $50 more than your actisl bill but that is a hold charge that will be credited back to your card within a few days later. I would suggest they tell you that up front so you understand that when your card is charged. Shuttle is prompt and courteous.

We stayed one night before flying out to Barbados. Location was perfect. The room was clean and very comfortable. Location was perfect. The shuttle was right on time both going and coming. We had the best stir fry dinner in the restaurant that we had in years. The covered parking garage was a bonus. Glad the wake up call service worked because I set alarm on pm instead of am.

We stayed here so I could drop my wife off at the airport. Literally a five minute drive. Room was great. Restaurant was cozy and had great service, great food and good value. Parking is limited and you have to pay extra for it.

Clean, modern and welcoming hotel; great stay, park and fly packages. Free shuttle to and from airport. Covered parking lot! No snow to shovel off when arriving home from winter break. Fabulous amenities. Staff is excellent and very welcoming.

When travelling in or out of Pearson Airport, this hotel presents the best value for long term parking. Most spots are covered for winter snowfall protection. Unfortunately, we got there late in the evening and had to park outside. That's on us, not the hotel.

Booked because we had an early morning flight to catch. Room was decent size, but dreary and dark and not 100% clean. If you're a very light sleep bring ear plugs. Room is as sound proof as it can be considering planes are passing over a couple of hundred feet overhead. Check in / Out was easy and the staff were very friendly and efficient. Parking is $12+tax overnight, payable at the hotel. Would recommend it for those who don't want to risk a winter drive down the highway for an early flight.

Loud noisy repairs was on going and were never told about that. Our phone rang randomly at 4am saying something like your alarm for your flight and we never asked for that plus worst, a cleaner I guess just randomly entered our room without knocking and switched on the lights while we were sleeping and literally ran away when realized we were in.

This Best Western is a very well designed and appointed property. Our room was well appointed and the bathroom had a walk-in shower. The restaurant offered a great menu and the food was excellent. Extended parking is also available. We will definately stay here again

Very modern hotel and close to airport. Only complaint would be that it would have been nice to be notified that there was a charge for parking, but it was a minimal charge. would def stay there again!

Stayed here the night before leaving for the Bahamas. The staff was very friendly and check in/check out was quick. This is the third time we stay here prior to travelling and we have always had great service. The shuttle service is very efficient and simple. When you check in, you simply let the staff know the time of your departure. When you return from your trip, you give the hotel a call and the shuttle picks you up within fifteen minutes of your call. Will definitely stay here again And recommend this to other travellers.

Stopped overnight on our way to Jamaica. Great location to airport. Hotel was exceptionally clean room was wonderful. Great stay. Easy to get back to airport. Breakfast was very good, service was fast. Got to hotel late but Lounge was still open which was nice. Bed was very comfy. Staff were very friendly and knowledgeable.

We love this hotel because the reception staff are very friendly, the restaurant staff are amazing and the food is delicious and very generous and the rooms do not have carpeting and the decor is contemporary..... they are very clean.

we needed a good room to stay between flights .. they had great shuttle service to and from the airport & all staff were extremely very nice ... they even gave a wake up call & had reserved our very early morning shuttle for us ahead of time

They take advantage of the elderly, financially Not giving my grandma all the information and confusing her. Just the absolute worst customer service I've ever seen towards the elderly. She had the worst day flying, delays, upon delays and then this best western experience just made things so much worse. I expect more out of such a reputable name.

Hotel was clean but does need some updating, registration area was very nice but the rooms do need some work. Did not know until we arrived that we had to pay for parking and to leave our vehicle for the length of our trip was very expensive far more than to leave it at othere facilities.. Very close to airport and airport parking.

Stayed here on Saturday Nov 30, spent the day at the Toronto Christmas Market and went out for dinner in Toronto, check in was pretty smooth, front desk was helpful, got to my room and the keys didn't work, I was advised to come downstairs again to get them re set. Would have preferred the option to have someone bring me new keys but I went down, 2nd time to room they did work, rooms are all standard, so they had no upgrades for Platinum members. Room was clean, big window, bath and shower clean. Didn't use breakfast tickets as we had to drive out early the next morning. Wanted some water but the vending machine was broken on our floor so we had to go to the lobby again to get some water. Overall nothing wowed me, also you can hear the planes all night, which doesn't bother me but my husband didn't sleep.

Staff were very friendly and helpful. The recently renovated room was well appointed. The shuttle was available quickly. The restaurant served the best quesadilla that I have had to date. Sure there's a bit of airplane noise, but that comes with the handy proximity to the airport.

Stayed here due to power off situation at my apartment. All services are rendered courteously and professionally. The location is great for a quick stay close to the airport but there is very little happening in this neighbourhood.

Located very close to the airport. It's a great place at a very good price. The rooms are newly renovated. Nice big walk-in shower. LVP flooring in room. There is a coffee maker, microwave and a small fridge. They offer a shuttle to the airport. In order to leave your car at the hotel you have to book a park and stay package. The self park ParknFly is right across the road. There is a restaurant in the hotel. I did not try it. I walked up the road to Arizona's. The food was awful. Further up the road there is a Turtle Jacks and a Marriott that probably has better food.

Room was WAY too hot and temperature control on the wall was just a sham and staff didn't give a rip.   The room was 70 degrees fahrenheit on arrival which is TOO WARM for me.  I used the wall unit to decrease it to 66.  An hour later it was 71 degrees.  I called the desk and that's when the fun began of someone coming to the room to "fix" it and me being informed that I was stuck with 70+ temps.  This was 10 pm.  The next morning the room temp was 74 degrees F!  (I have a photo of the thermostat).  I reported the issue to the front desk AGAIN that morning upon leaving for the day and said I expected it to be resolved when I got back that evening.  That night I called to report that my room was still 71 degrees, and was told basically too bad you're stuck with it. It is UNACCEPTABLE that I should not have an option to reduce the temperature in the room.  I was informed that the "chiller" (? Air Conditioner) had been turned off for the season.  I feel that I should have access to temperature control in my room YEAR ROUND.  I couldn't even open a window to get some relief.  Another issue was that the breaker popped one of the morning causing me to be delayed leaving. I assume it was because the hair dryer and the coffee pot were on at the same time but don't know. They also offered parking in my room rate but parking was full so I had to park on the street.

Stayed here for airport convenience as they give you a shuttle. Checked into one room, hair balls and hair everywhere in the bathroom and something that looked like blood on the floor. Second room, one of the staff took me. He opened it to find trash in garbage and hair on the bathroom floor and it was obvious that they didn't use a mop on the floors. At this point, the employee told us to wait in this room while he went to check on other rooms. 3rd room- still did not meet any hotel standard and was a motel level. Hair in bathroom, no Kleenex in the Kleenex container, desk had a sticky spill on it and the end table had hair. Very gross and don't recommend. I'm sorry,I used to be a diamond member with BW and stopped going to their hotels as their standards seem low at various properties. Very disappointed in the way they handled this and my last room was dry too.

I often visit family in Toronto. I stay at the Best Western Carlingview usually about once a month. It is a great hotel. The service is very friendly and helpful. As a Best Western Rewards customer I receive points each time, and also additional bonus points. The last time I got 500 additional points. I have also redeemed my points to get a free stay at the hotel. The breakfast has wonderful muffins, and great coffee. This location has an excellent shuttle service if you are travelling. Wonderful stay!

After my 1st night I called to ask if I could get a room on the 5th floor was told no it is booked. And the kind of room I choose from Hotels.ca is not available on the 5th floor. How am I expected to know that the front desk offered no help. I also called to inquire if the bathroom were functioning was told yes and they were not this was based on a previous experience at the same hotel

I stay at this hotel because it is clean and the beds are so comfortable . It isclose to the airport and highways. The price is affordable. Is located under an arriving aircraft runway. Is awesome to see the planes so close when they are landing. Love this hotel.

Staff are very friendly, very clean, reasonable price, very nice retro decor, pet friendly, great location!! Right at the runways end, great view of the planes from the fifth floor!! It was very relaxing for me with all my travel!

Very nice hotel, but front entrance was easy to miss. Great front desk service reprensentative. I did not know there is daily parking charge, and the way it show up pending in credit card was very confus, it seems that I was charged double for parking each day.

I gave the hotel 5 because there was absolutely nothing wrong with our stay, everything was convenient, friendly and at least as good as expected. The bed was comfortable, parking was on the property and covered (good for winter) . The restaraunt and bar served us well, with excellent service from Mira and Sade. We will definitly return next time we fly out from Toronto!

The room was clean and check-in was efficient. The shuttle service to the airport was on time to take us to the airport and very prompt to pick us up. It was a great service to be able to leave our vehicle at the hotel while we flew elsewhere.

Location is very convenient, outside decor is attractive, room decor is average and dated, complimentary breakfast is appreciated .... BUT BE AWARE ... $12.50 nightly to park your car was a disappointing and unnecessary surprise at check-in

So we were leaving hotel very early, of course that time of day there was no breakfast available, so the offered us sandwiches or what ever we wanted from the cooler. So we chose a tuna and one egg salad sandwich each. We thought we would save it for the plane, which we did. Later on the plane, we did open our sandwiches and they were super bad, enough to make you spit out the bite you took out of the sandwiches. Both the types of sandwiches were foul. Bad Bad Bad. We were so disgusted. but the airline stewardess had already passed us by, so no food for us on our flight to Edmonton.

I stayed at this Best Western Hotel on my way to Phoenix Arizona on a business trip. The proximity to the airport was amazing. I took their shuttle to the airport and it arrived at the exact time I was quoted. The room was very modern and clean. The staff, during check-in, were very professional and friendly. The check-in/out process was very quick and efficient. I had dinner in the restaurant/lounge. The meal was very good. The menu selection was excellent and the bar staff were very friendly and courteous.

The BW's great hotel near Toronto's International Airport with free terminal pickup bus to/from the hotel. We especially liked our free breakfast (the BW level got this for us) the next morning after our 34 hour flight and transfers from Australia and Dallas/Fort Worth airport. Note one thing there are several BW hotels that you could mistakenly take the wrong bus like we did, but the driver took us to the correct one near by! I highly recommend this BW as a layover to our real destination in Niagara Falls. For Toronto you might want to go on into town by the train....just so you are there the next morning.....

Positives: - Friendly check-in - Clean, bright and modern rooms - Our dogs and child loved this place - Waitress at restaurant was very friendly and atmosphere was nice - Despite being directly by the airport we found the plane noise fairly quiet Negatives: - Served raw fish and then undercooked fish with no discount given - Cheese cake wasn't pulled out ahead of time before dinner so had to take it to my room frozen and let it thaw only to find it had a weird cake bottoms instead of the traditional graham cracker crust which was slightly disappointing - Hallways are noisier than most hotels. You can hear people and doors closing very well inside your room All in all it was a good stay. Our biggest disappointment was the food.

This is a nice hotel. Positives: Bright clean rooms - nice bathroom. Yes, only a shower but it was good. Friendly and helpful check in staff. Negatives: no free breakfast, paid $12 for parking. Loud because of the airport - but not unreasonably so.

Requested a late checkout and got it, requested extended parking and got it. WIsh they had a bathtub, my barkhole doesn't quite feel clean without a bath! Plenty of indoor parking accessible without going outside is a bonus!

Best Western Premier hotel is the best accommodation near the airport. Excellent service and very clean, Staff friendly and efficient. Shuttle bus available at any time. Driver friendly and assisted with your bags. Our stay was perfect.

The hotel was very clean including the hotel itself, the interior, the room and the restaurant. I was very pleased. I requested a quiet room when I made the reservation and I had a great room. The layout of the room was nice and had all of the amenities I needed. I would definitely stay here again.

The night auditor was rude. The halls were dirty. Laminate flooring in the rooms. We had 2 kids that needed a bath. They said they don't have any hotel rooms with a tub. The website said their restaurant opened at 5 (photo attached) so we paid for the buffet breakfast. It didn't open until 7am so we had a crappy continental breakfast. We overpaid. The only redeeming thing the place had was the bartender. when I went looking for milk for my kids the bartender was very kind and great at her job. My partner also went down for food later and had a great experience with the same bartender.

Other than service, and the beds. This hotel is falling behind on its experience. For the quality it is trying to hold, this hotel unfortunately falls short. Holes are found on the wall were things such as old toilet paper holders were previously held. At least you can tell they attempted to patch it, but didn't care to do it right. Cleanliness is overall good, however looking at the rooms heaters you see terrible filth that really leaves you wondering how clean the hotel really is. The design is old, however I did read that they were renovating, but nevertheless the hotel needs a modern transformation of it is going to keep calling itself Premier. Best Western has better “Plus” hotels than whatever this hotel was.

A shuttle from the airport, a friendly and helpful front desk, a lovely room that was not too "hotel Like" with the decor and lovely food in the restaurant. Loved my stay and would highly recommend even if not just a place to stay flying in or out. The hotel shuttle can drop you at the airport and an easy 3 stop ride into Union station allows easy access to Toronto city

We stayed at the Best Western Carlingview Hotel several times. The room was great, the service was very friendly & helpful. The restaurant provided excellent food & drink. The staff allowed us to check out a little bit later than the normal 12 noon check out.

The hotel is conveniently located near the Toronto Pearson airport to which it provides a shuttle. The unpretentious lounge and restaurant serves excellent food. The staff is very friendly and helpful. Overall, excellent value.

Stayed here with family while visiting Toronto, we checked in rather late, had 2 rooms, lady at the desk was very friendly and got us in quickly, rooms were nice, beds super comfy, nice showers and very clean, we didn't get to use the pool because we checked in so late, breakfast was really good, our waitress was extraordinary but now I can't recall her name! Would effeminately recommend and go back if I'm ever in Toronto again.

Reception were arrogant and most unhelpful. Sign at parking says you must register at front desk. BUT THEN YOU MUST TRAIPSE BACK AND PUT PARKING STUB ON YOUR DASH. This property is highly overrated. Last time I will use Best Western!

Great location close to many restaurants. Friendly staff. Great breakfast. Rooms are clean and comfortable. Business center is equipped with computers and printers. Everything you need for business or pleasure. A+

Absolutely no complaints. Front desk was helpful and sent someone to sort out my TV problems. Room service was very helpful and my meal was delivered in record time. The shuttle to the airport was on time and comfortable. I will be back.

Front desk staff was very rude and disrespectful. Very much focused on Proving me wrong and very inflexible about simple requests. There was one receptionist answering three phone calls while making me wait at front desk. Overall very poor service and not willing to accommodate to special request such as extra cot for a child.

From the minute we arrived the staff at the front desk were so welcoming. We had a room with 2 Queen beds, the room was spacious and inviting. The beds were super comfy and what I loved loads of pillows. Microwave as well as coffee maker in the room. Shower to was great a great size walk in.( free coffee in the lobby another bonus) The Pool, hot tub, steam room and sauna was really wonderful. My nephew had just travelled 7hrs and it really helped him unwind. The restaurant on site had decent food and reasonably priced, we ate there for dinner and took advantage of the early breakfast. I was wanting a swim before leaving and very kindly the girls at the front desk give me a half late check out so as not to have to rush the relaxing time I was having at the pool and hot tub. First class service and again everyone who worked with us was more than helpful I would highly recommend this location. Shuttle service to and from the airport was efficient and a great service.

Always love to visit this hotel when we're in the Mississauga area. It's conveniently located next to the highway and represents Best Western fantastically. Arun is a wonderful front desk representative and I hope he receives acknowledgement for this.

Accommodations were fair as described in advance by AAA, but Park, Sleep and Fly shuttle service was poor. Attempted to phone BW from airport for info on shuttle times but no answer. Had to use another service to get to hotel. Unacceptable.

Check in was fast. Room was newly renovated. Great night sleep. Shuttle to the airport was fast and the driver was very nice and drove carefully. The price for the hotel was quite reasonable. I would definitely stay here again

Location is perfect - near highways, restaurants and the airport. Rooms are neat and presentable. Best of all, the service is OUTSTANDING!!! Very friendly and professional staff at the front desk, displaying an eagerness to serve you. Brenda in particular exceeded our expectations in understanding our needs and worked with us to ensure all of our needs were met. We will certainly stay at this hotel again when back in town. Well done!

In a world where hotels all seem to be the same, this one stands out. From the moment I made my reservation to the time I checked out, all I encountered were friendly, helpful people. Great work folks.

This was an ok experience parking is extra not a fan of that there is no Express Check I asked I was told "NO" the water is only Nestle no real variety. The smokers would smoke in front of the hotel not a fan of that at all

I would love to say that this hotel is great but at the time we went in late May early June 2019 they decided to do renovations on the third floor, tearing out floors, walls etc. We were on the third floor and they did not tell us they were going to do this. The stench of the flooring being ripped up was unbearable! On the third day I had to quickly find another hotel for the 4th night. I was lucky to find one. If the hotels were booked in TO for a big event I would have been out of luck. The smell of cleaning products was very pungent in the air as soon as we walked into the hotel. Hotels have to start using unscented enviro friendly cleaning products and this hotel does not. It was a disaster and I would never go there again. I have never posted a negative comment on this site but felt I had to warn people to ASK about renos before booking any hotel. On the postive side the rooms were very quiet despite being next to a major highway and very close to the airport. That was about the only plus for this hotel.

I had an overnight in Toronto and chose this BW because of location and reviews. It didn't disappoint. Staff were friendly, helpful and efficient. Room was comfortable. Restaurant is handy and offered very good service. Shuttle service was prompt.

Very friendly service, beautiful gym , and located very close to the airport. I had an excellent meal at the restaurant, food nicely presented in timely fashion, and reasonable prized Also complimentary shuttle bus to and from airport running every half an hour.

Check in was friendly and efficient. Just a few minutes on the shuttle from the airport.Room was nice with a new shower and a comfortable king size bed. Nice feature was the restaurant was open until 11 PM. So even though our flight was late we still could have dinner.

Hotel is clean and staff are friendly we had no place to park because flights were delayed due to snow storms so we parked beside hotel where we were told too when we return we had $500 worth in fines the management needed us to give them permission to go to court so they could fight the tickets in the end after numerous emails and four month the tickets have been taken care of at no cost to us but we probably won't stay there again.We thought they might offer a comp night but no be careful.

In May 2019 we used the car parking and airport shuttle service and stayed here the one night prior to our departure. Front desk staff was excellent upon check-in, the room was immaculate and had everything we needed. The shuttle both ways was seamless and prompt. I would stay here again.

Have stayed at this location several times. Short drive to Lester B Pearson International Airport. Went with 11 family members. Brenda at the welcome desk was amazing. She ensured that our arrival and ability to get everyone in their room was done quickly and efficiently. Brenda even ensured that we had something to eat, even though our departure was well before chef arrived. (Breakfast was included) Place was very welcoming and clean. We will definitely be staying here again next time we travel out of YYZ (September 2019)

If I was rating the staff alone, this place would have all the stars! The front desk staff went out of their way to make my daughter's 5th Birthday so special. They had balloons and a small gift for her when we arrived and were so incredibly sweet to her. When they saw my son had a toy plane, we were given tips on the best spots to go around the hotel to watch the planes take off and land. The hotel location is very convenient being directly across from the airport. Our family had the pool, hot tub and saunas to ourselves for the nearly two hours we were down there on a Saturday which was amazing. You have a lot of choice near the airport and this hotel is a bit older and underwhelming but the staff are phenomenal and will make up for any shortcomings!

Spent a night each way on a Cuba vacation. Friendly staff, decent rates, 2 blocks from Hooters Restaurant and also has an in-house bar and restaurant although we did not use. Shuttle drive is only 5 minutes and no issues with the shuttle service. Rooms were comfortable but lots of planes flying over until about 10:00 which did not bother me at all. Highly recommend.

We enjoyed an outstanding stay at the Best Western Premier Toronto Airport Carlingview Hotel! Every member of the staff was very kind, friendly, and helpful. The hotel's location is very convenient to the airport and local office parks, and there is ample parking available for a small fee in the hotel's covered parking garage. The large, beautiful lobby features comfortable seating, fruit flavored water, a small convenience store located next to the front desk, and a fully equipped business center. The restaurant was excellent for breakfast, lunch, and dinner with a great menu, freshly-prepared entrees, and wonderful service. The spacious guest rooms are beautifully appointed with a wide range of deluxe amenities, and the beds are very comfortable. In addition, the high-speed Internet was fast and efficient. I highly recommend this hotel!

The Staff are very friendly and helpful. The hotel was very clear. The bus going to and from the airport was great 15 minutes from the time we called for the bus and the bus arrived at the airport. Great parking for our vehicle. When we fly again Best Western will be on our list. GREAT JOB EVERYONE AND THANK YOU.

I stay here occasionally before flying back home from YYZ. The hotel is clean, quiet and well-appointed. The staff have always been great to deal with and the shuttle service is quick, efficient and as-advertised. Walking to nearby restaurants can be a bit of a hassle depending on weather, etc due to location, but the hotel restaurant and bar are both quite good.

Always stay here when flying out on trip. Park the car for however long you are away. Great clean rooms, great shuttle, and fast check-in. Rooms have always been clean with nice amenities.Will stay here again for sure!!!

Nice and clean. Super accommodating Front Desk staff upon check in (Allan). Good parking but with extra fees ($12/day). Not much to see around but very close to the airport. Shuttle runs to the airport every hour or 45 mins (I think), not very frequent though. Should be every half at least, if not 15. I love the bathroom lightly scented amenities. The highest floor is on the 5th floor but the to get there is quite weird, where you have to take the elevator to the 4th floor and go through the door right to take the stairs up to the 5th. Not convenient. Comes with free breakfast though I didn't get the chance to actually go for it. Overall, good quality, good stay and will return.

We stayed in an accessible room as I use crutches so require one when at a hotel - the room was close to the elevator and had a full walk in shower so was fully accessible for me. It also had visual fire alarms for individuals who are hearing impaired in the room and washroom. Floors were hardwood with no carpet so it would be easier for wheelchairs/crutches, and much cleaner in my opinion. Overall, very satisfied with the room - although it is very close to Toronto International Airport and is on one of the flight paths so the planes come fairly low - I didn't find it noisy or bothersome but some might. If you like plane watching (like I do) this is a great option as the flights could be seen passing by our window when using that flight path.

Great hotel for a quick stay. Very clean, cozy room. Hotel staff were very friendly. The shuttle driver was so kind. Super short ride to the airport and quite a few restaurants within walking distance.

We astray at Best Western hotels frequently while traveling, but were totally unimpressed with this one. On check-in the young desk clerk was apathetic and unhelpful. She was more concerned about monitoring her personal cellphone. We were assigned to a room that had no heat on a cold evening in early April. When we complained, a man who attended the room couldn't speak English and when I went to the front desk to request a room change, another front desk clerk gave him a list of rooms to check to see if there was heat. After a half hour delay ( and the hotel was not busy ) we were assigned to another room but it too was cold. We found the front desk staff very poorly trained. As we were leaving our car there for a week, one would expect that advice would be given as to how to contact the hotel upon our arrival back - but no, we had to ask for that information or else we'd still be looking for our vehicle. Breakfast was sub-par for BW standards. Poor show all around. Will never stay there again

So dissopointed, rooms stuff so old and looks tired, needs to renewed. Breakfast is not satisfactory, best things is the shuttle service... Besides the good things are rooms clean, beds are comfortable.

We stayed here 1 night before our flight. Close to airport and offered shuttle service. It is an old hotel but rooms are updated. Price is reasonable. Check in and out was smooth. Staff at front desk friendly.

Excellent location, clean & comfortable rooms with the usual appointments for business travel. Easy access parking. A good location for flights to or from Pearson. A number of good restaurants close by

Nice hotel. Nice modern room, but hallways are very dated and look like an old motel. There needs to be more signs to get back to lobby as well as exit stairs. I opened the door that was marked exit, and I was on the roof the door was not locked nor do ti lead to stairs, which is very unsafe especially for kids.

Stay here before and after flights to nd from YYZ. Good price, good beds, love the wooden or composite floors and walk-in showers. It is next to airport so during the day you hear planes. I'm trying their long term parking for the first time - love that it's covered. We had a strange reaction to the sheets - hot and prickly The shuttle challenges me - I'm a bit grumpy before and after flying - so much fun these days lol That said we always get there and back in time! We leave too early for breakfast, usually. And I like to drive to a nice restaurant for a good lunch (this time Kleinberg Belsito!, last time Terra Cotta Inn in Terra Cotta lol) so a snack before bed is all we need. Internet was good. Towels were great!

W arrived at 10 pm after an 8 hour flight. Shuttle ride was great but full. Front desk fellow was really helpful. Bar and restaurant were closed. Needed Canadian change for a 4$ coke from the machine so we were out of luck. We were told we would need to go down the street about 3/4 mile. That was a choice of Hooters, 2 stripper joints or a place called Arizona(about a mile). 5 am next morning, you will hear EVERY JET because it must be located at the end of the Pearson runway. This is not an off hours place to go. We needed to leave for an early flight next day. Not going to be a repeat visit here.

We chose this hotel as it was the best price for the YYZ airport, had shuttle service and also we are BW Reward members. The hotel was a 10 minute shuttle ride, a new, beautiful hotel, gorgeous lounge and restaurant, lobby, room and large bathroom and shower. The bed quality was excellent, unfortunately we only stayed about 8 hours! I would definitely stay here again if we needed a hotel near the airport.

My teenage daughter and I stayed here one night as she had an early morning flight to catch. Check in was quick and efficient. Hotel was busy (March Break) and was pretty clean overall. The rooms were a little more dated than I expected, but still good considering the price and comfort of the beds. Bathroom was very large and had a huge shower - but it didn't really have a shower door or curtain so it was a little weird. Parking is cheaper at this hotel than many others in the area. Our room was on the top floor which wasn't too bad at night, but when I returned from dropping my daughter off around 7am the noise from the planes was considerably louder. Shuttle was good, took longer than expected on my way back to the hotel even after calling to confirm. Overall good stay.

I stayed here for one night. Arriving late at night the shuttle service was good. Only had to wait about 5 minutes. Once I arrived I smelled a strange odor coming off the elevator on the second floor. My room was sub par. Paint was splotched on ge wall above the floor trim. The window was filthy from the outside. The was dust under the bed. The carpet on the floor had several thread bars hanging out. The bathroom shower wall needed grout. All this for $160 plus parking. I did discuss this situation with the front desk lady and she made notes for housekeeping. There was no compensation offered and not much of an apology. Parking was very good being under cover in the hotel garage. The hotel lobby looks very dated. I inquired as to whether the hotel is currently under renovation. The response was a definite no. As much as I like the convenience , shuttle and parking the overall experience was not worth it. Respectfully [email protected]

excellent food and room. wonderful service , covered parking . Excellent service . checked in early and room was ready - has a pool , all of the amenities you would need . Shuttle service on time for pickup and delivery

We stayed here in Dec2018 and again in feb and March2019 fast check-in, friendly staff, great service to and from airport, clean rooms and parking for two weeks,smaller hotel than some and very quiet.

Our stay was great staff was friendly and quick at checking and check out The room was very nice bed were extremely comfortable slept wonderful. Great location for getting to anywhere airport or travelling around Toronto. I will recommend stay here and I will be stay here next time I return to Toronto.

we had a room for the night that was very nice, left our car there for a week and had an airport shuttle ride to and from the hotel. Everything was great. Staff were courteous fun and helpful as well.

We have stayed at this hotel numerous times when flying as they offer parking for the week,and shuttle to airport.Rooms are clean and beds are comfortable,also love that the rooms have flooring instead of carpet.Front staff is super friendly ,we will return and highly recommend!

We have stayed with the Best Western chain for years. Recently we phoned them directly to ask if we could arrange a reverse park and fly, as we were flying out earlier in the day, but returning very late at night. After 20 minutes on the phone, which included the central booking area phoning the hotel, we were told this was not a problem and was booked. The rate was not wonderful, I could probably have beat it with a cheaper hotel and doing a park and fly - but booked it for the convenience. What was a huge disappointment was to arrive at the hotel and have Joseph at the front desk basically say they did not do reverse park and fly's anymore, and then spend 40 minutes - time including his trying to get central office to find and play a recording of our phone call with them - to tell us we would have to sort this out on our return. What a sad beginning to a holiday! Luckily on our return another person was at the desk and we got things sorted out and they did agree to honour the original price, not the higher one Joseph was insisting was required. However, I will be very reluctant to book with this chain again after this experience.

If you're looking for a place to stay out at the Toronto Pearson Airport, consider the Best Western Premier. I travel for a,living, and I recommend the hotel, highly. Good value, a dedicated shuttle service, an in house Restaurant, and the rooms are comfortable and very clean.The front desk staff, especially, stand out for their attentiveness and professional attitude.

Stayed the night prior to flight and they went out of their way to help me get a park and fly service. They were also kind and courteous at the bar/restaurant with exceptional food. I will use this establishment again.

hesitant to tell how great this hotel is a it may be difficult to book when people find out what a gem it is. we stayed here several times prior to our flight and utilized the parking facilities. Close proximity to lobby and covered parking make parking hassle free and convenient. Rooms were very clean and modern. I am a clean freak and was impressed with the covered remote and no carpeting.

Called hotel for pick up was told driver would be there shortly. Waited 20 minutes called again told driver would be there is 10 minutes. Hotel is 3 km from airport. Driver informed us that they come to airport on demand and had been sitting at hotel until 10 minutes prior to our pick up. Front desk had no recollection of the first call. This is the 3rd time this has happened.

We had a great experience with this hotel. Easy to get to, check in was a breeze. The room was nice, beds are comfortable and the shuttle service to the airport was on time. Staff in the bar/restaurant were very nice, food was.good. We would definitely stay there again!

Went on business last September to Toronto. Stayed the 2nd time at the Best Western. Location and proximity to airport is great. Service and Hotel room quality are goo too. Perfect for one night. Will stay there again in April.

After getting stuck in the Toronto airport we couldn't find anywhere to stay. The front desk staff at Best Western were amazing an the most helpful we had found all night. It was worth the short shuttle ride from the airport.

One nite stay prior to leaving for holiday in DR. VG room. Parked car in covered building for 8-days. Ate dinner in their restaurant (VG). Shuttle to/from Terminal 1 was A1. Reasonable price for total package. Staff was VG. Clean Hotel.

We make it a point to stay here on our way down south and our return trip every year. The staff are great the airport shuttle is great. Rooms are very clean and comfortable and the restaurant has good food. If you need a relaxing place to stay between flight this place is great

Don't bother trying to reserve shuttle because driver and reception doesn't do anything about others that jump on when they shouldn't. Had a group of 10. Had to stand in the van because it was over capacity! Parked where we were told to by front desk because there was an issue and parking was full. Only to come back to $500 in parking tickets. When front desk had keys to move vehicle.

I don't usually so this but I'm giving the Best Western Premier Carlingview hotel a bad review. Not the hotel or the room or the service of the desk/restaurant staff. The shuttle service to and from the airport was dangerous unsafe and drivers were unskilled and lacking in communication. Also the parking in general was overloaded. People had to park in the laneway/lobby firelane and leave the keys with the hotel since they overbook their park and fly rooms. We had a group of 10 and were told the van was taking us in one group since there are only seats for 10 people. The driver started loading 4 other peoples luggage on the van as well. When we complained and said we weren't gong to fit he just kept saying yes ma'am yes ma'am. We were crammed in and 3 people were standing. He drove the van like he was being chased. Also the van is not a park and fly shuttle with standing room. It's basically a van with a couple feet of extra head room Very unsafe for people to be standing. Upon arrival back from our week away I called the front desk/shuttle service and told them what happened on the way to the airport and requested our group only on the van. The woman on the phone said sorry and she would tell the driver. Again crammed in with two extra people standing this time. I don't know if this is the hotel policy or just the disregard of the driver. Either way it's not a benefit to anyone. The drivers didn't get a nickel out of any of us for a tip and with hundreds of hotels to choose to stay and park at I sure wont go to this place again.

I have stayed at this Hotel for past 15 years while travelling- when it was an Indigo and now that it is BW. First off - how this is rated as a "Premiere" is beyond me. It is a bare bones basic hotel. Which is fine- just there to sleep and catch a flight next day. But NOW they have changed their rules suddenly on parking. I have always booked the Hotel and then paid for parking separately. So now you HAVE to book the park and fly option. (with not notice) And get this- they flat out refused to just let me pay for parking when i was checking in- they wanted me to cancel my room and re-book at an over inflated price. AND Diamond level status meant nothing. They checked and saw i had only stayed there once in Nov and none since. So they couldn't help me. She said they could of helped me if i had stayed more often recently, but would not help because i had not. And Diamond level status means you have stayed 30 Days in a BW Hotel in a year. So a month of your life per year in a BW Hotel, and this is how this Hotel treats you. I had to check out in the morning and drive my car elsewhere to park before my flight. Unbelievable- this place used to be great. Will never be back.

We stayed here after returning from punta cana and waiting for our flight home. This hotel is very under rated in my opinion. Nice and handy to the airport with a shuttle that will get you there sooner than they tell you. This is awesome! The staff is very friendly and accommodating. The room and rest of the hotel is super clean. The beds are so comfortable and they have excellent pillows. We will stay here again when in the area and hopefully for a longer visit.

Great hotel, clean, comfortable, easy parking and shuttle to Airport. Restaurant was as good as any on the stip so super convenient, all staff were courteous and helpful, would recommend it highly and will stay there again for sure.

This is our favourite hotel close to the airport. The staff are friendly and accomodating. The hotel is clean and the rooms excellent. They even welcome our little dog when we are travelling with her. You can't ask for better service than that.

Quick easy airport transport! Long day of travel and a quick call and they were there to pick us up in minutes! Had to leave around 3am next day and again quickly arranged and we were off! Clean and comfy beds and hooters down the street!

Over the phone from Cuba, quick easy and fantastic rates! Staff was super when we arrived exhausted, the shuttle service was quick and comfy, and the driver had a fantastic sense of humour! Arrived safe and sound to the hotel , front desk staff was excellent.

I have nonreal complaints about the comfort if the rooms or most of the service. Although the beds are advertised as "queens" they aren't. They are doubles.The front desk staff are mostly good although one of the ladys was SO rude. She was snippy and catty and kept talking to her friend and ignoring the customers. Everyone else was fantastic.

We required a pet friendly hotel, in NW Toronto area. This Premier property was welcoming and staff friendly and helpful. Encountered no issues. Parking is extra ($10) and pet fees apply as usual. Room well appointed and set up well for pets. Enjoyed are stay!

Stayed here again while going on vacation. They have great rooms,very good & friendly staff that go out of their way to help you. Never have had a problem. Also have great parking for your vehicle long term.Their shuttle service is great going to or from the airport. Would highly recommend.

The good: -Good location near the airport. Shuttle was quick. -Room was fine. Clean. -We arrived later evening and ate at the lounge. Server was friendly and food was fine. Could be better: -Front desk staff. I had checked us in online when prompted by an email from Best Western. Assumed that would make actual check in quick and easy. Nope. Staff couldn't find the reservation. I gave them the confirmation and reservation numbers. Said they couldn't search with that info. ?? Found it eventually but should have been easier and less stressful. Checked out early in morning. Male staff member looked like he'd rather be anywhere else then couldn't figure out how to apply our gift card to the total.

Shuttle service and location was really good, desk staff very friendly, the room and amenities were very modern, proximity to Pearson was great! There is luggage storage, coffee and water in the lobby, shuttle can get you to Pearson where you can take the UP Express.

Stayed overnight while flying to the Grand Caymans. We arrived late and hungry! However, the chef cooked us our choice from the menu even though the kitchen was closed. The restaurant staff was extremely helpful and pleasant. The breakfast was included but owing to our early flight missed out on this, but was told we could help ourselves to sandwiches, juice, coffee and pastries in the cooler. Overall, the staff were very friendly and helpful. Shuttle service excellent. Would stay here again.

I would stay at this hotel again. The rooms were clean and appealing. The beds were very comfortable. Check in and out were quick. Attended a banquet and the meal was very good and the food hot.. Very affordable. Staff helpful and friendly. Close to the airport and easy to get to/from Hwy. 401.

Quite nice modern hotel just be a to Toronto airport, convenient location, clean, good service, close to parking locations. Highly recommended. Very easy on & off access from highway 401. Stayed here twice

Our room was very appointed and very comfortable & clean. We request an earlier check in Saturday morning and the staff was very accommodating. Parking was easy and very safe. We attended a banquet in the evening in one of the meeting rooms. I was well decorated and the meal was the best buffet I have had in a long time. Everything was well presented and I think he was the Food manager was there making sure everything was hot. I thought this was a nice touch as it says to me that they care. There was a cash bar that was a little expensive but great selection of drinks. I would definitely hold a meeting or event there. In the morning we had a special room for a continental breakfast which was also wonderful

Clean, comfortable accommodation, great location close to the airport with reliable shuttle service, excellent arrangement for leaving the car while out of the country, covered garage, and a nice restaurant with good food and service. Staff very welcoming and courteous.

I have stayed at several best western hotels over the years the quality of the room and the amenities are continuing to decrease. Her most recent stay was terrible. We called to ask that the pool and hot tub are in working order and that they were warm enough to swim (80°) or higher. We were told that it was. We we're going up for the Royal Winter fair we checked in a day earlier because we wanted to use the pool and the hot tub. We went down to the pool the temperature was 78° which is 20° colder than your body temperature needless to say way too cold to swim in. The hot tub did not work well we had to keep playing with the buttons and the Jets were so weak you couldn't feel anything. Then we tried to use the sauna and it was broken. We complained asked for the pool to be turned up they refused. Asked to speak to a manager they refused said there was no one on duty for the weekend. We asked for somebody to call a manager so they can get the OK to turn up the pool so we could use it the next day no one ever got back to us. The beds were very uncomfortable the floor is cold with the linoleum and the showerhead had very little water coming from it and the temperature would go from extremely hot to extremely cold without even touching the tap. The toilet would not flush unless we held the handle down for several minutes. The last day trying to check out none of the room keys worked for the entire hotel therefore we needed people to hold doors to go back-and-forth to get our luggage out to our car. Another thing that was not told to us when we called that hotel directly to book was that we had to pay $10 a night to park on top of our room Bill. Will never ever stay at a best western hotel again.

Their airport shuttle was fast picking us up but that's the only positive feedback I have. The TV didn't work initially and the room could have been cleaner. We had the a/c on and the room kept get hotter which made for a horrible night. The restaurant had crap food that was served extremely slow. Not up to typical Best Western standards in my opinion. I even used points for this stay and I was unhappy.

great room and service and great pick up service from airport and great restraint food and pools were great staff was great I would stay there again close to airport lots of parking in parking garage very clean

After my Ordeal from the quack hotel (WEST QUEEN WEST HOTEL in Downtown Toronto), I got highly compensated by having a world class friendly staff here at Best Western Premier Hotel, clean environment with indoor gym and swimming pool at the basement. I cannot for any reason fault this hotel rather than to highly recommend it to anyone visiting Canada. Free airport shuttle to Pearson airport and nice carteen and quiet atmosphere. I highly recommend and please keep the professionalism up. Thank you for looking after me and allowing me have a great stay.

Whenever I fly out of Toronto this is my hotel of choice - Convenient highway accessible location, Safe Extended Parking available, Super airport Shuttle Service, Ultra modern Rooms, Swimming Pool & Wonderful Friendly Staff!

Many of the rooms on the fifth floor of this hotel are reserved for a business that provides "entertainment" for men. If you stay on the fifth floor, you will hear a lot of noise of people doing it. Fair warning.

This is a very nice, well kept hotel with friendly staff and comfortable beds. It us very quiet. It reminds me of a European hotel. I have stayed at this hotel a number of times and enjoy coming back.

I needed to stay at an Airport Hotel and picked the Best Western because of my past experience with this chain. I was not disappointed and found a new level of customer satisfaction. Front desk staff were ever so helpful and friendly. The shuttle driver was great ensuring the safety of passengers and their comfort. I was a bit nervous about the plane noise but once in my room did not hear anything. Of course the signature bed was great. Slept great as usual and enjoyed a great breakfast from another staff member who was friendly and provided great service. What can I say. I will be back

Comfortable room, welcoming staff, efficient airport shuttle & secure garage . Everything you need for a quick stop near Pearson Airport. The restaurant was good, and staff there and at checkin were very efficient and friendly.

Warm, welcoming and attentive staff at front desk. Facilities and rooms all excellent. We stay at this hotel every time we have occasion to overnight in Toronto. Located right next to the airport with 24 hour shuttle service. Just 5 minutes to get you to your terminal. There is reasonably priced express train service from the airport that will have you downtown Toronto in 25 minutes, and leaves the airport every 15 minutes or so.

We have stayed several times at this hotel. The staff are friendly, courteous and helpful. The airport shuttle is available 24 hours a day. The rooms are recently renovated and the price is exceptional for the airport strip. The restaurant has very good food. Inside parking is included in the room rate when you fly out at no extra charge. We will continue to use this hotel on our next trip.

We stayed here recently and booked for the night prior to an early morning flight. Booking was fast and easy over the phone, a great deal that included one night stay and 5 days parking. The room was clean, quiet, and comfortable. The restaurant has amazing nachos, and the 24 hour shuttle to the airport was so nice! No issues getting to and from the airport. Friendly staff and drivers. Would stay here again on our next trip!

My Sister and I stayed here and did the park and fly it was a nice hotel and it had shuttle to and from airport and it was very affordable and clean I would definitely do this again next time I fly out and do the park and fly

Had a great overnight stay at this newly renovated hotel 10 mins from the airport with a complementary shuttle. Good were lovely. Very modern decor in bright clean colors. Bed was amazing! Front desk and restaurant staff were all very friendly and helpful. We plan to return and stay for a longer visit.

Shuttle bus picks you up at the airport. The hotel check-in was quick and easy. The room was very modern and had everything we needed. The restaurant was incredibly friendly and the meals we had there were excellent. The shuttle bus took us to and from the UP train for our trip into the city and again to the airport to catch our plane home. Checkout was straight forward and prompt. Really enjoyed our stay here. The staff at the hotel were excellent.

Although i cancelled my booking due to some circumstances, i was still charged. However, tripadvisor listened to me, looked into my case and within a short period, solved this issue for me with fully refunded.

Room was clean, which is always my top priority for having a hotel room. I found service was a little lacking... they couldn't bring my friend up a tooth brush because they had only one person on the front desk.. had to go down and leave our room to get it.. a little odd! When we got down there wasn't even anyone at the desk so I had to wait a little bit. I do like this hotel, and it's the second time I've stayed. Never have tried the restaurant, I usually eat out! So many restaurants in the area. Proximity to airport it great!!

The hotell is close to the airport but not within walking distance. The room is not big, but comfortable enough for our family of 2 adults and 2 children, during our 1 night stay. After a long flight our kids wanted to go swiming in the pool, we ended up to only be in the hottub since the water in the pool was very cold. The food in the restaurant was ok, big portions. As we expected there is some noice from the airport with planes landing and taking off. However beeing really tired from a atlantic flight, this was not a problem for us. We where happy there where blindes that made it dark in the room. Thumbs up for the free shuttle service to the airport!

We used this hotel for a Park, sleep and fly. The booking online was easy and customizable for the nights needed for parking our vehicle. The parking is on site, so we were able to check-in and then go for dinner. There is a computer station if you need to print a boarding pass. The shuttle to the airport was prompt and friendly. We did wait a bit for our return shuttle, but it was a very busy time of the day. We would stay there again.

DO NOT BOOK - EXTREMELY RUDE STAFF WHO TRIED PICKING A FIGHT. The air-conditioning was not working. Waited half hour because staff was out. Staff came back to the room, rude, still drinking milkshake. Tried fixing it but unable to. Insisted that it was working, when it clearly wasn't. Argued with him several times, he was being extremely rude. Insisted that it was working despite clearly no air-conditioning! He was just lazy to sort the issue out. The hotel should really look into its staffing better. I will never stay in any Best Western Premier branch again, and will be spreading the word. This has really ruined my trip.

We arrived to Toronto airport around 1 AM and the shuttle picked us up to the hotel. Rooms were very clean and comfortable. Staff were friendly and helpful. A bit of a wait at check in which wasn't great to wait after a full day of travel. My only issue was that our room was on the 5th floor which required us to take two elevators to get to our floor. Breakfast was excellent with a full menu to order from. The staff were so helpful and allowed us to use the Shuttle back to the airport after we spent 3 nights in a different part of Toronto. Enterprise car rental was two minute walk .

Our family group of six was staying for one night before flying out from Toronto Pearson the next day. We arrived overdue for a Blue Jays game, and they checked us in very quickly. Sheila in the restaurant was very welcoming and kind to us over breakfast. Even though our airport transfer ended up being well after the checkout time of 12 (delayed flight), the reception staff were very happy for us to stay on, including using the swimming pool to entertain the children during that time (even providing extra towels and hairdryer). The transfer to Terminal One was only 10 minutes. It really was an excellent hotel for a pre-flight stay.

We booked this hotel so that we could leave our car while we flew out of Toronto airport to Vancouver. The staff couldn't have been more friendly or helpful in getting us checked in to a nice room, helping get the car parked and shuffling us to and from the airport. They also have an on-site restaurant which made it nice for dinner the evening we arrived and breakfast the morning we came back. Well done!!

We checked into this hotel in the evening and the power was out. We were told that the power had been out for several hours before we arrived and that there was no timeline on when the power would be restored. We were not offered any arrangements at an alternate hotel so we decided to check in. The power was finally restored at 6am the next morning. The hotel manager would not offer any discount as we were told that the power outage was beyond the control of the hotel. I understand this however why should we still have to pay full price for our room? The manager made it seem as though I was annoying him with my complaint and informed me that no one else complained about this issue. I will not stay at this hotel again.

We stayed at this hotel on our last night of our vacation it was clean,welcoming and lots of comfortable relaxing places to sit The staff were very helpful and friendly they made you feel so welcome and nothing too much trouble! The bar area was a pleasant and staff friendly, which served a good variety food.

I've been to many many regular Best Westerns that were much nicer than this one, not sure how this one is a "premier". The smells are what bothered me the most, I've been all over the world and the smell reminded me of third world country hotels. Even my room stank, it smelled like a dirty smoker was in there and the hotel tried to cover it up with cleaning spray? So that I'm not completely negative... The tile floors in the room were very nice and it's always awesome when the room has a nice walk in shower.

We booked this hotel last minute and were so pleased with our booking. The front desk staff (Sumit especially) were incredibly kind, even while they were very obviously busy. The room was awesome, bed was super comfortable, parking was awesome, and the shuttle to the airport took no time at all. Will definitely book again.

Five of us were stuck in Toronto overnight due to a cancellation of our connecting flight to Sudbury. It was difficult to find any hotel rooms near the airport until we lucked out with this one. It turned out to be real gem! My husband and I had stayed here years ago, but last week we hardly recognized it when we arrived! It has been totally refurbished and I believe it is under new management. Check-in was friendly and professional. The rooms are beautifully-decorated and comfortable, with all the amenities we needed. Even the little in-room coffee-maker made surprisingly good coffee! We went to the hotel restaurant for breakfast and were overwhelmed by the service and the quality of the breakfast offerings. I had what is probably the best omelette and home fries that I have ever had! Everything was fresh, fresh, fresh! The portions were generous and the price very reasonable. Our server was very helpful in giving us directions to take public transit to the Ontario Northland bus station (since we couldn't get a flight out of Toronto till 11:05 pm. OUCH!!) and even tried to give us the TTC fare from her own money! We didn't allow her to do that, of course, but we sure appreciated getting some Canadian change for our $20 bill. Then the hotel's shuttle driver gave us a ride to the bus stop. WOW! At every opportunity they treated us like royalty! I can't say enough good things about our experience at the Carlingview. I applaud the management and staff for making this stay such a pleasant one. Thanks so much!

I would like to thank Rana! If it wasn't for her I would not return. Had a bit of a bad experience checking in and the called twice for the shuttle and it never showed up. We ended up taking the TTC got dropped off at Carlingview/Dixon and walked the rest of the way. They changed their policy and we almost had to go to another hotel. The first person I dealt with was rude but the other member or supervisor was very nice and made things work. The next day I spoke with Rana about how awful check in was and she explained things very well on how they had to change their policy and apologized immensely for our experience. This was our third time staying here and it was almost the last but thanks to Rana we will return.

This hotel is a very convenient place to stay, super close to the airport, parking include, shuttle to the airport, very clean rooms with all that you need during your stay, and the best of all are the employees, very kind, polite, educated and eficiente, they help you with all your needs, there is not a problem that they couldn't solved, Yami works at the reception, she is the Best one!!!!!

Great choice for overnight stay on the way to the airport. Staff was friendly, helpful and efficient. We were quickly checked in. We used the wakeup call and pre-booked shuttle to the airport. Everything went smoothly.