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Mississauga, Canada





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Best Western Plus Toronto Airport Hotel, Mississauga

5825 Dixie Road, L4W 4V7, Mississauga, Canada - See on a map
Best Western Plus Toronto Airport Hotel - Welcome to the Best Western Plus Toronto Airport Hotel! The Best Western Plus Toronto Airport Hotel is ideally located in the center of Mississauga. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Other hotels in Mississauga can't compete when it comes to top amenities, friendly service and an affordable price. Not all Mississauga hotels are created equal. We're located close to the airport so that you never have to worry about traffic to make your flight. This Toronto Pearson International Airport offers unbeatable 'Park, Stay & Fly' rates. However, it's not just about travel at this Mississauga hotel. Enjoy a luxurious indoor pool/whirlpool where you can kick back and relax. Other hotels at the Toronto Pearson International Airport don't offer the kinds of perks that are standard here. The International Center and Caribana are just a short drive away. Even if you're passing through on business, there's plenty of time to do a little sightseeing. Toronto is an exciting city filled with fantastic shopping and fine dining options. Sightseeing tours and art galleries are just a couple of options. The Pride Parade is a fabulous event that draws in tourists from around the country. Our Mississauga hotel is proud to host attendees of any nearby event. If you're in town for the marathon, to visit family, or to take part in one of the many festivals, welcome to your home away from home. Our staff is the friendliest in town and is committed to making every guest comfortable and pampered. World-class services and amenities make a stay here special. When planning your next trip, book with confidence knowing that you'll be spoiled without breaking the bank. Unlike other airport locations, the Toronto Airport is flanked by exciting neighborhoods to explore. This Mississauga hotel is in a prime location to enjoy a relaxing getaway or to explore your new city. Minutes from Toronto Pearson Airport. Free overnight parking, pool/whirlpool. Book a relaxing stay at the Best Western Plus Toronto Airport Hotel today. We do not accept cash. Payment by credit card only. Our hot tub is currently out of service until further notice.

Best Western Plus

Toronto Airport Hotel




Hotel advantages

  • Restaurant On-Site
    Restaurant On-Site
  • Pool
  • 24 Hour Airport Courtesy Car Service.
    24 Hour Airport Courtesy Car Service.
  • Air Conditioning At Property
    Air Conditioning At Property
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
  • Fitness Center/Health Club
    Fitness Center/Health Club
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Guest reviews

In partnership with tripadvisor fr
based on 2244 guest reviews
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Sleep Quality

"Room was clean"

joansF5736QH, Thunder Bay, Canada 09/02/2023

First on our start of Vacation we went to the shuttle and every other Hotel came a went. My husband finally called and they said they would be there soon. 40 minutes later they came. We were frozen. Next we we're traveling with our grandkids 14 boy and 10 girl. They wanted pillows so that no part of them had to touch. The girl travels all over the bed at night but pillows block her from traveling to grandson's side. The front staff argued we don't need the extra pillows there were enough in the room, but another staff said just give it to them. On the return trip we requested extra pillows again. When we got there the staff again said you don't need them you have enough. If there was a pillow shortage why not just say we don't have any spares, sorry. I could understand that. But to argue with the customer and tell them you have enough was weird and rude. I didn't mention that I also need extra as I have had several breaks including my arm and shoulder that I have to sleep with a pillow under that arm or I wake with pain. It was just weird that they argue about pillows and say no you have enough. I will also pick a hotel that has continues shuttle runs.

"Excellent service"

sherrylee66, North Bay, Canada 09/02/2023

Excellent service. Front desk was very friendly. I like that there is park and fly with shuttle service to the airport. Hotel is clean and quiet. Beds are very comfortable. If you want a quick sandwich there is a Subway in the same parking lot.

"Don't come for the pool!"

User 07/02/2023

I want to start by saying the front staff were excellent. Helpful and friendly and the restaurant staff were also very friendly and helpful. 10/10 Unfortunately, the woman that came to talk us about the temperature of the pool was not. The pool amenities were very subpar. The hot tub was not operational and stunk because of the stagnant water that was left in it. The pool was freezing cold. So cold even my 3 year daughter wouldn't go in it. We asked one of the girls who brought towels into the pool area if there was someone we could talk to about the temperature. A woman came out a few minutes later and we expressed to her our frustration with how cold the pool was and that our kids wouldn't swim in it. (There were 2 other kids that wouldn't go in it either) Her response was to and I quote "Throw them in!" and proceeded to laugh. I was floored. I said that wasn't going to happen and she proceeded to fill me in with a bunch of excuses why it was so cold and that the pool was maintained daily and looked over multiple times a day. At that time, there was nothing anyone could say and she walked out. I didn't grab a name, but she was mid height and blond and this was around 4:00pm on Sunday February 6, 2023. So hopefully you can find out who she is and perhaps speak to her about her behaviour. One of the reasons we picked this hotel was for the pool so my 3 year old could swim and have some fun. So when it was freezing cold and hot tub was broken and stunk, we were very disappointed, not to mention the lousy service we got from, I'm assuming the Hotel Manager. There are a lot of other hotels in the area of the airport so one would think they would want this hotel to stand out from the rest. Sadly, it did not and we will be staying at another hotel next time we visit Toronto.

"Shuttle service"

lesleyb514, Skead, Canada 07/02/2023

I have stayed for many years at this hotel. Shuttle has been good up till Feb 3. Driver would not open back of shuttle for luggage, had to pile on seats. Did not assist anyone. Shuttle was falling apart. Stairs were rusty with holes and unsafe. Transmission was so loud though we were going to break down on hwy. Luggage fell in door well due to no place to put. Driver did not wait for us to move it and door got stuck on it. Again driver didn't get out of drivers seat. Very unprofessional and poor service. Also over 1 hour to pick up and multiple calls due to delays at airport . Multiple calls to get a shuttle. Very disappointed.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi lesleyb514, We sincerely apologize for the disappointment and inconvenience you experience with our complimentary airport shuttle service. we have reached out to the Shuttle Service Manager regarding the "loud noise" of the bus when it happened and were assured that this was not a safety concern and a mechanic came in that evening to fix the issue. Our guests' safety and comfort are very important to us and you can be assured that your feedback will be discussed and considered to make improvements on our service. We appreciate the time you took to bring this up to our attention. -Management

"overnight at the BWplus"

User 06/02/2023

shuttle picked us up fine and it was nice to not have to cab it. checked in was a little tense as we had never had a free night with Best western points before so the female staff made me feel a bit dumb. All in all we would stay there again.

"Terrible experience at front desk!"

Habfan050, Dartmouth, Canada 25/01/2023

Staff attitude was deplorable to numerous people checking in (raised voices, exaggerated rolling of eyes) and flippant advice that shuttle was "already spoken for" next a.m. and that we would have to use - and pay for - an outside taxi ride at a cost of $30.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Habdan050, Thank you for taking the time to share your feedback with us. We apologize if our complimentary shuttle service was full on your desired schedule. Our 21-seater shuttle bus runs 24-hours to and from the airport; It's on a first-come-first-served basis of booking at time of check in and specific schedules can get full with the surge of travel since pandemic reopening. If the available schedule will not work for you, we offer our special negotiated rate with a cab company. We always would love to offer other available options and we apologize if the options offered did not also work for you. I are also very sorry if your concerns were poorly handled by our staff at the front desk. We always want our guests to feel our warm and friendly reception the moment they enter our hotel, and I am sincerely sorry if this was not how we made you feel during your stay. Your constructive feedback will be taken as a coaching opportunity to ensure that we always provide excellent customer service moving forward. We hope you will reconsider staying with us again so we will have another chance of providing you with a more positive experience in the future. -Management

"Stolen car part while we slept"

dakota1712, Strathroy, Canada 21/01/2023

We arrived for a one night stay before an early morning flight. Upon our arrival a man told us to watch our car as someone had stolen something from it overnight and the hotel didn't care. We didn't think twice about it. One issue was we went to the pool with our 2 year in our bathing suits and first touch into the water was ice cold. Nothing mentioned by staff or signs. When I called to front desk after the women who answered was rude when I said the pool isn't working as it's cold so really needs to be told to people. She said okay thanks and said she will mention it to the manager. Then called back and said the pool is working rudely. I said actually the heater isn't if you would go touch it and I would check the chemicals but thanks for calling back and I hung up. 530am we wake up check out and find that our catalytic converter was stolen 20 meters from the entrance. Apparently this is an issue if it happened the night before. As a park and fly hotel this is ridiculous imagine how many people come back to missing parts. The lack of security of our cars and the rude women at the front desk made this stay one of the worst and we travel a lot. I strongly recommend you choose elsewhere.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello dakota1712, The swimming pool is always kept at a regulated standard temperature and our apologies if you find that our pool was quite cold for your liking. You concern has already been communicated to maintenance and you can be assured that this issue will be addressed in making some adjustments with the swimming pool temperature. This car catalytic converter theft incident very rarely happens at our property but cases like this has been prevalent lately around the GTA, from malls to residents' garage. We are very sorry that this happened to you and all the inconvenience and distress it has caused you and your family. We do our best to assist our guests when incidents like this are brought to our attention and we apologize if you feel that we fell short. Please reach out to us to let us know of ways we can at least alleviate the situation for you.


User 15/01/2023

BW ON DIXIE rd is awesome. The lobby very inviting and smells like cinnamon. the pool and hot tub are awesome in the basement. REstaurant is great , Try the perogie poutine, and carrot cheesecake, highly reccomend both. Room was clean and nice. Also great to have Subway right across the street

"Clean Room, unhappy staff"

User 14/01/2023

The staff was consistently grumpy. I'm pretty sure I didn't see one smile. I called to ask how to order food for pickup. I asked if there was an online menu and the answer at the front desk was “probably”. That was the entirety of the answer.

"Only nit picky notes"

Patrick G, Grand Rapids, Michigan 13/01/2023

BW has improved since our last stay, floors were clean, security was improved, ( not sure if security cameras work or not) This was a park and fly, we were nervous with the chance of coming back to a car missing its catalytic converter, but it didn't happen The early morning shuttle to the airport was prompt, clean and courteous These are all the positives, now for the details: Stuck in out Queen only option room, we experienced a clean accommodation, plenty of necessities, towels, wash cloths, TeePee, shampoo, soap, etc The shower was clean and strong, but the bed , yes the bed, what can I say ? Well it was worm out, we slept on it and both rolled into the middle, and it was not easy to crawl out, new mattress guys? Not a good night sleep Hey look up, what's that on the ceiling? That gold disc? Yup that is a old heat detector, my guess over 15 years old slightly out of date, look closely you will probably find “ not a life safety device” printed on it Not sure I can bet my life it would work, wait in the hall is fire bells, unfortunately they don't comply with ADA codes, if you are deaf , probably should ask for a designated handicapped room, Humm based on what I saw , not available (maybe?) Am I nit picky ?only if my life depends on life safety installed in the hotel to get me out safely , and I'm not open to being a statistic So that's it, sad mattress, poor fire protection ( in need of updates (replacement) Other than that, the rest is all good, check in, housekeeping, transportation, security it's all good Ps Much improved over our last stay

"Early flight"

User 21/12/2022

We had an early flight, needed a place close by to sleep and leaving car for the week was important. You never know what the drive would be like and did not want to miss our flight. There is a shuttle from hotel to airport.

"Honda CRV stolen from parking paid for park and fly service with hotel"

User 10/12/2022

My 2018 Honda CRV was stolen from the parking of the hotel. The hotel informed initially that they do park and fly service, however never notified about no security or liability during booking. My car was stolen the day after i left the car with the hotel, and the hotel did not inform me or the police unit i can back 6 days after to pick up my car.... Hotel said they are not responsible or do not have any liability. When I asked about the charge for park and fly they simplify said it is space in a highly risky area. DO NOT LEAVE YOUR CAR under the hotels supervision... they will not watch your car... the deal is if the car is not stolen you pay 1$20 for parking if it is stolen... tuff luck for you. go to police.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi akr929, We were deeply saddened as soon as we learned that you were a victim of such a car theft incident. It is unfortunate that this is a crime that has only increased in the GTA based on the information provided to us from the Police and Crime Stoppers. We do not wish this situation on anyone, and we are truly sorry that this happened to you. Like any public parking facility, it may be park at your own risk but we can assure you that the hotel management has tried different ways to minimize deter this incident in our property and we are faced with several challenges, the same way that authorities are also experiencing the same things for the past years that this incident is happening. When you came forward to tell us that your car is no longer in the parking lot, we did our absolute best to assist you in the process with getting in touch with the local police, your insurance company and do what we can to alleviate the situation. As per our conversation, we have already refunded your previous stay with us under the Stay and Fly package and offered you a complimentary stay with us on your return, as we understand that the insurance companies may not be able to provide you a rental car immediately. We do hope that the security footage of the incident that we have provided you will significantly contribute to a collective solution in putting a stop to this prevalent crime. Again, our sincerest apologies for all the inconvenience this situation has brought you. If there's anything else we can do to assist you further, please don't hesitate to reach out to us.

"Great hotel and close to airport"

NYSashaNY, Palo Alto, California 08/12/2022

I was pleased with the hotel, was very close to the airport (about 15 min on a free hotel shuttle - thank you for that as well). Check in was fast. The hotel provides free shuttle to and back from the hotel. No complimentary breakfast though. The room was clean and spacious. You will need to call the hotel about the shuttle service schedule.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi NYSashaNY, Thank you for taking the time to share your feedback during your stay. We're very pleased to know that you love our complimentary 24-hour airport shuttle service and enjoyed the convenience of our location to Pearson airport. Thank you so much for letting us know. We look forward to welcoming you back the next time you need accommodation close to Pearson airport.

"Doing it right"

688geraldc, Windsor, Canada 07/12/2022

We stay here frequently and it's allways a great experience. Outstanding staff allways a clean and comfortable room. Food in the bar as well as breakfast is good. They are very close to the 401 and Airport. Stay here

"Hotel is dirty and staff incompetant"

peicanadacruiser, Prince Edward Island, Canada 14/11/2022

I spent a lot of time over 2 days trying numerous times to book 4 rooms at the BW Toronto Airport online from a cruise ship. Each time the BW booking system crashed at the credit card entry screen with a “pop up” to call customer service. I sent 2 emails to customer service but the responses were “to call customer service”. I eventually had staff on board the cruise ship call the Toronto Airport Hotel directly for me. I explained I need 3 rooms set up for 2 adults and 2 children per room and a 4th room for two adults only. I confirmed these rooms verbally with the staff member at least 3 times to ensure there wouldn't be any screw ups. The staff member was a newbie and had to put me on hold several times to confirm details with other staff but she did eventually confirm 3 rooms with queen bed and pull out sofa and one room king bed. She also confirmed shuttle service would be provided to and from the Toronto Airport. I provided our arrival details to the staff member and she advised “just call once we pick up our bags”. The evening we arrived at Toronto Airport I used the airport phone to call the hotel and advise them the 14 of us were at the airport and needed transport to the hotel. I was told the driver was en-route and would be there shortly. About 45 minutes later, not shortly, the driver landed with a small van almost fully loaded. He assured me he would be "right back" to get us so we waited. About another 45 minutes passed before he landed again with the van almost full. When I confronted him about the lack of available seats; the fact the children were tired, cold and hungry; and what he was going to do to get us to the hotel; he said there was nothing he could do. While awaiting another 45 minutes for the return of the shuttle, which arrived the third time with a different driver, we approached numerous other buses, vans and hotel shuttles to see if we could hire one to take us to the hotel. Unfortunately, we couldn't but all those we contacted acknowledged it was well known about the problems and delays with the BW shuttle service. When the shuttle arrived the third time, we actually had to load our own luggage because the new driver said he wouldn't do it. My sons and I loaded all the luggage and we crammed into the van to go to the hotel. By this time it was so late, and the kids were so hungry, we just wanted to get to the hotel. When we got to the front desk we were almost completely checked in, under my reservations, before the staff member advised the rooms she was putting us in had only a queen bed in each room. I specifically booked, and confirmed several times during the booking process, rooms to accommodate 2 adults and 2 children per room. I asked to see the manager and she came out. The manager proceeded to tell us there were no rooms in the hotel, not that they weren't available, that had pull out sofa's and also that there were no cots, again not that they weren't available, in the hotel at all. When I demanded they honor the reservations I booked on the phone, the manager offered to upcharge us to suite's so we would have extra beds for the children. Again, I demanded she honor the reservations I made and provide rooms that would accommodate 2 kids & 2 adults. The manager finally agreed to provide 3 rooms with 2 queen beds to honor the reservation; but she neglected to tell us the rooms had not been cleaned and were filthy. Our room for two adults, my wife & I, was clean but the other three rooms had not been cleaned at all. My grandchildren were disgusted and couldn't stand to sleep in the filthy beds so they took the spare blankets from storage and wrapped themselves up and slept on top of the bed covers. It should also be noted that when we finally got to the hotel the restaurant's located nearby, one of the reasons we booked this BW, were all closed for the night so we eventually found an open pizzeria and ordered pizza that arrived around midnight. Some of the children were just too tired by this time and feel asleep without any supper. Having reflected considerably on this fiasco, I am really struggling to decide if this experience was just the worst customer service I have ever experienced or if was an actual con game to upcharge us once we got to the hotel and had little if any options available. Based on the initial incompetence with the shuttle I lean towards negligence. But to try an upcharge us after screwing up both our reservations and the shuttle service makes it appear the upcharge was the main intent all along. But then the missing and damaged ceiling tiles on the sixth floor, and the buckets in the hallways to catch the leaking water, seemed to verify the hotels quality and maintenance standards. Over all I think it may be the worst service I have ever experienced with a hotel and will certainly be our last with Best Western.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Peicanadacruiser, Thank you for taking the time to share your feedback. We're sorry for the unfortunate incident with our complimentary airport shuttle unable to accommodate your big group of 14 at one time with your desired schedule. Our shuttle has a 21-seat capacity and it rarely gets filled up but it could happen at times. When you needed a ride to the hotel, the shuttle did still have a room for several seats, but not enough to accommodate a group of 14 as there were also several other guests who require the service. Our shuttle is always on time with its schedule except for unavoidable circumstances (like weather, traffic or guest-related) that cause some delays. We allocate 20 minutes per way with consideration of the 2 terminal stops and the loading/unloading of bags; Hence, the maximum wait time is 40 minutes if the shuttle just literally left the pick-up/drop-off post. We apologize for any misunderstanding that might have taken place with your room type. After verifying the number of beds you required, it was a very easy fix for us to just modify your room from 1 King bed to 2 Queen beds like you needed and there was no need to "demand" to honor what you have originally asked for. When you kept insisting that you made a booking for a room with a pull-out couch, it was then that we offered and verified with you if you wanted a Suite room instead; Because the only room type we have with a pull-out couch are the suites with a living area (where the pull-out couch is). When the suite room was offered to you, it was merely to address your "requirement" for a pull-out couch as you have stated in the beginning. Our onsite restaurant is open for dinner everyday, from 5PM until 11PM. Should you require late dinner, the restaurants within the plaza, which are a few seconds walk, is open until 1AM. We are very sorry for any housekeeping oversight in your room during your stay. We wish these were brought up during your stay so that we could resolve these issues during while you were staying with us. We want all our guests to enjoy a clean room and a comfortable stay and we're sorry that this was not how it turned out at the time. Your concern has already been communicated to the Housekeeping department and you can be assured it will be dealt with accordingly and promptly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Management

"Very Impressed!"

CaribbeanOceanLover, Winnipeg, Canada 06/11/2022

Arrived from Cuba early evening, shuttle picked us up, upon arrival we were upgraded to suite with king bed no double bed room. Staff friendly, hotel atmosphere nice, room was great. Very clean, bedding nice and had great sleep before leaving in morning go back home. Hotel was very nice will stay here whenever in Toronto again. We always stay at best western premiere back home just for a getaway. Thank you M. N. Initials who checked us in. Enjoyed the short stay, great hotel.

"Far from airport"

User 24/10/2022

Despite being an airport hotel, the shuttle was a long drive. Check in at night was very long wait, and riddled with problems for each party checking in (which made check in proceed very long). After a long travel day, really just wanted to get a room!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi TImeforadventure1, We apologize if our hotel location did not suit your needs. We are located very close to the airport, but not at the airport. We are just about a 10-minute drive away, however, we allocated extra time for the pick up and drop of of guests from the hotel to the airport (and vice versa) with consideration to loading in the luggage and out along with having 2 airport terminals to service. We are also very sorry if there was a line up during your check in time. We understand you wanted to settle in your room immediately after a long travel day and that is exactly what we also want to happen. We always do our very best to make this happen but unfortunately, there are things beyond our control. We appreciate you business and the kind understanding you extend us. -Management

"Not great"

karen_kershaw, London 06/10/2022

Stayed the night after flying in late Getting the shuttle was a real challenge as the front desk kept trying to send me to departures instead of arrivals After 4 calls I told him where I was and to be picked up there Bed was extremely comfortable Room was very dull No tub just a shower Was under the impression there was a restaurant there for breakfast Even downloaded the menu Got downstairs to discover it was a buffet and that was it Dry scrambled eggs dried up sausage cold hashbrowns and they even had the nerve to charge for this The price I paid to sleep there that should have been complimentary

"Excellent Choice"

Starr D, Dunnville, Canada 06/10/2022

Super clean and spacious room. Restaurant on premise was very good. Shuttle to airport was well timed. We booked a King room and got upgraded to a kitchen room. So much space. I would definitely stay here again!

"Very pleasant stay"

Gary Y, Vancouver Island, Canada 06/10/2022

Service was great From check in to dinner to check out and transport to the airport This hotel has properly earned the rating given it by best western The room was very comfortable and quiet except for a few guests that were coming in from a night on the town Hard to manage that Thanks to all hotel staff

"BW Mississauga (Dixon Rd)"

User 24/09/2022

Housekeeping was great - clean rooms, friendly HSKP team Breakfast wasn`t included and you could have it for $10 per person. Not much variety and not friendly staff...kind of take it or leave it. Not a great experience with front desk as willigness to help despite the fact Central Reservation made a mistake (breakfast not included when I asked for a property in Mississauga with breakfast included)

"Best Western that lives up to its name"

adrianltg, Niagara-on-the-Lake, Canada 22/09/2022

My go-to location when in need of accommodation in the Toronto area. Convenient to the highways and all points east and west. Staff always helpful, accommodating and welcome you with a smile and thoughtful gesture

"Cleanliness did not meet industry standard"

sarahK2789BK, Halifax, Canada 16/09/2022

Hair in the shower and on the sheets. Coworker and I both had small patches of someone else's blood on our sheets. No gym weights available- only weighted machine was out of order. Internet was down. Almost impossible to get sent my bill as front desk staff didn't correct my email address. Called 3 times to get sent my bill. Instead, stay at a place that meets industry standards.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi sarahK2789BK, We are sincerely very sorry for the several issues you encountered during your stay with us. The housekeeping condition you had with your room and your overall unpleasant experience during your stay were definitely not within brand standard. We are aware of the gym equipment that needs to be replaced and we are just waiting for the shipment. Regarding the internet, we recently had a scheduled overnight maintenance and we are very sorry for the inconvenience. Please be assured that I will communicate your feedback and concerns to the team to address these immediately, that we may look for ways to improve and avoid this from happening again. Please feel free to reach out to us or any of the managers to email you your receipt anytime.

"Decent enough hotel"

User 11/09/2022

This is my go to hotel, I call the hotel direct to book my room and as a member of their rewards program get a decent price. Rooms are being updated and the ones that have, have better bathroom and showers.

"Excellent hotel for Park and Fly"

katjav333, Chatsworth, Canada 11/09/2022

The front counter reps were professional and so friendly - our check-in was enjoyable. They arranged a shuttle to the airport upon arrival and gave me a card to get the shuttle again upon our return. The shuttles were on time and a short drive to the airport. The room was clean, comfortable with updated decor. A very nice lobby and a comfortable vibe. I would stay here again :)

"used park and fly option."

User 06/09/2022

We left our car for the week and stayed overnight on return. shuttle was easy to find and came to airport quickly. Shuttle to airport was old and bumpy, but return shuttle was new and comfortable. Nothing big to complain about re room. A/C a bit noisy. check in was easy and quick ( late Sunday night). beds were comfortable, shower was great, but tub looked very old and stained, but was clean. Breakfast buffet ($10) was a nice surprise...scrambled eggs, sausage, large fresh croissants, pancakes, and fruit plus coffee.

"Average hotel at best"

User 06/09/2022

I have stayed at this hotel several times and each stay I experienced a problem or two. My most recent stay was not a good one. I reserved a queen but was give a double size bed. The bed was not comfortable, some nights had back ache as a result. Room needed cleaning as the bathroom was very dirty with hair on the floor and very dirty bath tub. Reported this to front desk and requested a different room. The staff did not seem impressed with my request and did not apologize for the inconvenience of being given a dirty room and the hassle of having to move mt stuff to a different room. I was not acknowledged nor appreciated for choosing their property. After this, chances of me returning to this peroprty is very slim.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Adam S, We would like to apologize for any substandard service you might have received with one/some of our staff at the front desk. On all instances, we always try our very best to accommodate any request from guests and I am very sorry if we fell short and let you down the last time you were here. Your constructive feedback will be taken as a coaching opportunity to ensure that we always provide excellent customer service moving forward. We hope you will give us another chance to provide you with a more positive experience.

"Fine Hotel Near Airport"

sk8indel, Delaware 05/09/2022

Airport shuttle begins at 3am which was convenient for an early flight. Hotel is clean and modern enough. Didn't use any of the amenities. Rooms had enough space for luggage. In walking distance of some restaurants and a gas station.

"Clean building and friendly service."

aliyak2586, West Chester, Ohio 05/09/2022

Room was clean but ac is nonexistent there was only fan and warm at that. Bathroom sink water very very hot, couldn't wash my sons hands there, had to use the tub to wash and brush his teeth. I wish we had a chance to use the pool but next time!

"Excellent Stay"

June Q, Vancouver, Canada 27/08/2022

This hotel is excellent . Our room was lovely and very clean. We also visited the Hotel Restaurant which was very good. The server Maria, was wonderful and made our day. Excellent food. Would definitely recommend. There is a shuttle service to and from the airport which was fantastic as we were so tried upon arrival. Would definitely use this hotel again. Staff at the front desk were beyond excellent and helpful.

"Comfortable, close to the airport and good prices."

155alk, Guelph, Canada 19/08/2022

Brought 6 adults here for a stay before a flight, We had 1 room with 1 king and 2 queen beds. The room was really nice and comfortable, spacious with privacy door between rooms. great for family with kids. Good prices and the check in was easy. Staff were great.

"Very Good"

User 18/08/2022

Good place to stay. Easy to go anywhere. It is very close to Airport and also having airport shuttle as well. Hot tub is nice and pool is kind of cold bit. More parking space. There is no complimentary breakfast.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Kanagavelshanmugam, Thank you for taking the time to share your feedback. We're pleased to know that you enjoyed the convenience and accessibility of our location to Pearson, as well as our 24-hour complimentary shuttle service. To keep our rates competitive and reasonable, we did not incorporate breakfast with it while giving guests an option to have breakfast as an add-on cost, rather than prepaid in the room rate. We look forward to welcoming you again the next time you need accommodation close to Pearson airport.

"Waited for hours. Room not ready as promised. Horrible experience, they completely wasted a day tor out entire family."

jaredw224, Red Deer, Canada 13/08/2022

Horrible experience. Wasted hours because room wasn't ready. Terrible communication. Could've been avoided if they had just informed us but instead we were strung along for hours and hours. Missed blue jays game as a result. Will never stay here, or at any best western, again.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi jaredw224, We would like to apologize for the inconvenience you have experienced waiting for your family suite to be ready when you checked in. We acknowledge this shortcoming on our part with the housekeeping situation that day you checked in, but there is surely no acceptable excuse for what this delay has caused your for the reason of your trip to the Toronto. You are definitely right, that if only our staff was able to advise you of the estimated wait time to get your specific type of room ready that day, you could have considered making changes to your schedule to make it work for you. We're very sorry we let you down and we hope that that somehow the complimentary breakfast we offered your family has lessened your disappointment with the situation.

"Slept well"

Princerman, Otsego, Minnesota 10/08/2022

Slept well and the shower was nice and strong. The bed was comfortable and ac was plentiful as well. Bank of vending machines had lots of stuff. Fast check in and helpful front desk staff. Was courteous and friendly when I asked about the security deposit. Solid

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Princerman, Thank you for taking the time to share your experience with us. We're glad to know that you had comfortable, relaxing and enjoyable stay with us. More than anything, we we do take pride of the warm and efficient service we provide our guests for the entire duration of their stay. We appreciate your kind words and we'll make sure that the team knows about this. We look forward to welcoming you back again at our hotel.

"Stolen catalytic converter!!!"

User 29/07/2022

Warning! We used sleep, park, fly to travel. Came back to our catalytic converter and O2 sensors stolen off our car. Be careful where you park. Had to pay $$$ for a tow home as we live several hours North and it may take weeks to get our car repaired, which is going to be extremely expensive. The hotel room stay the night before the trip was good, the airport shuttle was convenient, but the nightmare that began as soon as we tried to leave the parking lot- not worth it. Next time we will use an airport bus service and keep our car at home.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello HLS1010, This car part theft incident very rarely happens at our property but cases like this has been prevalent lately around the GTA, from malls to residents' garage. We are very very sorry that this happen to you and all the inconvenience and distress it has caused you and your family. We did our best to assist you when you brought the incident up to our attention and we are continuously in communication with you. Again, please reply to our email and let us know ways we can at last alleviate the situation for you. - Management

"Great hotel"

Departure802681, Summerside, Canada 26/07/2022

Stayed here overnight after a late arrival into Pearson. Shuttle arrived within 15 mins and driver friendly. Check in staff nice. Room very clean and what you would expect for the price point. We got shuttle again next morning with issues. Would stay here again and have in fact booked for a night in August.

"A quick stop"

NLtraveller40, Clarenville, Canada 23/07/2022

We stayed here when we had an eleven hour layover at Pearson. We stayed here due to the proximity of the hotel to the airport and the free shuttle. The shuttles arrives at the airport every 40 minutes. Unfortunately, we missed the shuttle by a couple of minutes when we arrived so we ended up waiting almost 40 minutes for it to return. When you arrive at the hotel, book the shuttle for your return trip. It was perfectly ontime in the am. Overall, the room was clean and quiet. Since we just needed a place to sleep that's all we really wanted,

"Doing it right"

688geraldc, Windsor, Canada 22/07/2022

We have frequently stayed at this hotel on our trips to Toronto and flying out of Pearson. Hotel is updated staff is excellent. Great value for the price. It's just off the 401 and close to the airport. Consider it for all your travel plans you won't be disappointed

"best Hotel in Mississauaga"

TbayKim, Thunder Bay, Canada 18/07/2022

I always stay here it's close to the Toronto airport, has shuttle and it's very clean and comfortable at a reasonable price. Staff are wonderful and so thoughtful at check in! I'm always greeted with a smile and always felt like family!

"A very comfortable exoerience"

seanorca77, Langley, Canada 14/07/2022

Nothing bad to say. All clean. Everything worked. Staff was friendly and helpful. Decent location. Subway located right across the lane. That was convenient for us. :) We would definitely stay there again.

"Friendly home away from home"

Tony D, St. John's, Canada 14/07/2022

We have been staying at this hotel for over 25 years and have always found the staff to be friendly and professional. Our room has always been clean and comfortable. Any concerns we have are handled by their wonderful workers.

"Swarming auto thieves."

User 06/07/2022

Almost immediately upon checking in we were surrounded by young men I thought were bell hops or transportation people. Instead one was attracting our attention while the other read my key fob and relayed it to a third person taking our car. It was never found. Couldnot get the Peel Police to answer the phone until early the next morning and they never did come, Went for breakfast and gathered a yogurt which was full of mold. Traveling friend turned her coffee mug over and it was cracked through to the inside of the mug. The assistant manager did rebate our car park but that was it. Because our car had been removed from the parking lot. No other response from the hotel. Another observation in the shuttle bus - the driver overloaded the bus to the extent that the isle was completely blocked by luggage.

"Clean rooms and comfy bed"

Beemoney97, Pittsburgh, Pennsylvania 04/07/2022

Decent hotel overall. The room was clean and bed was larger than expected. Parking is a little complicated but they do have space. My only major flaw is the shower. It was a waterfall shower head, which looks fancy but isn't the most efficient.

"Needs updating - Rude check In Staff"

dannytamimaya, London, United Kingdom 03/07/2022

Poor old hotel with rude check in staff, I feel like I give a honest review of my stays in hotels , this is my last review of my trip around Canada and the states , and I am very dissatisfied with this hotel , more like a motel Good point it's the shuttle arrived very quickly after 1am in the morning The twin queen bed is very comfortable The room itself needs a refit , very 1960's When we checked in the early hours of the morning I wanted to confirm I got a room far away from the lift , I was told this was the only room left in the building near a lift , the gentleman was very rude about it , when he double checked , it was end of the corridor , so why stand there disagreeing with me I had written to them . Be aware $150 deposit , did not see that on that's the most we have paid , and we have stayed in much nicer hotels then this No breakfast Subway outside the door , bus stop easy to get to the shopping mall near by Would I come again , no sorry , I can see my other hotel in the distance, much nicer , same price but was full up Pictures on web site not this room Swimming pool was full up with a group playing their music, so you could not get in No room service , every three days , lady in front of us came for clean towels and tipped for them , that's a new one .

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello dannytamimaya, We are very sorry for any unpleasant interaction you had with one of our staff at the front desk. We always want our guests to feel our warm and friendly reception the moment they enter our hotel, and we are sincerely sorry if this was not how we made you feel during your stay. Your constructive feedback will be taken as a coaching opportunity to ensure that we always provide excellent customer service moving forward. In our efforts to make improvements in our property, we are continuously working on renovations and hopefully this update will enhance our guests over all experience. Nevertheless, we appreciate your feedback and bringing your concerns up so we can work on making improvements. We hope you'll reconsider staying with us again so we could have another chance to provide you with a more positive experience.

"Room was nice, front desk staff not empathetic, RUDE"

User 27/06/2022

Nice beds, nice bathroom, some outlets didn't work, but the worst part of the stay was checking-in. We were checkin under the wrong reservation. When we called to make the reservation we were ensured the correct dates were entered, but when got to the hotel and were checked in and settled into the room we were called and told we were checked in under the wrong reservation. We were told our reservation was for Friday thru Sunday and an additional day of Sunday to Monday was added. I tried to explain the front desk lady the issue - she was rude and not empathetic.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello darshanarana16, We sincerely apologize if the reservation issues you had was poorly handled by one of our staff. Rest assured, we will be using your feedback as a coaching opportunity to improve our overall service. We're sorry for the inconvenience this has caused you. Nevertheless, we're glad you enjoyed the room we had provided you during your stay. We hope you'll consider staying with us again so we have another chance to give you a more positive experience.

"Wonderful experience"

Nurse0880, Cambridge, Canada 20/06/2022

I used the park sleep fly option with this hotel when taking my mother to Vegas for the last thing on her bucket list. When she ended up in ICU in Vegas, the hotel assured me that my car would be there whenever we are able to return at NO ADDITIONAL COST. Told me that they send prayers for my mother and that's where my focus needed to be. I'm eternally grateful and 2 weeks later then planned my mother is healthy and home. Well done Best Western Plus!

"Dated and in need of update"

StuartR244, London, Ontario, Canada 19/06/2022

Needs a sign out front the only sign is in the back leading you to the wrong parking lot Hotel looks from outside like the threes company apartments from the 70s i questioned whether i was in the right place I stay at alot of best westerns and other then its proximity to the airport the price point for whats on offer wouldnt have me return to this place Also they want to stick a few hundread on hold on your credit card on top of the bill in this place im not sure why as they have my card if i decide to abscond with the decor from my childhood and others in other cities have not done so didnt bother me but fyi Parking is free so that's a plus Staff are friendly Pool and hotub are small and very heavy chlorine and were outa towels when we went Curtains do not block the light and were useless example of form over function The shower looks nice but the water pressure was bad

"Room good."

381lesd, Sarnia, Canada 17/06/2022

Was there 6 hours for shuttle to airport. Room was clean and comfy. I would stay here again. Nice lobby area. Didn't have breakfast though as I left too early. Shuttle driver was really nice and on time.

"Cant stay if u dont have a credit card"

User 14/06/2022

Almost didnt get a room cause I didnt have a credit card but everything else was great even meeting the cleaner in the hallway.. wish I had stayed long but all in all in was a pretty good one night stay


User 07/06/2022

Wished they had a restaurant or lounge open on site as ordered in and it took forever and was lukewarm. Not the hotels problem but would prefer the convenience of food onsite. Will stay again but take note of no food in the evening.

"Hotel and Bar"

User 26/05/2022

All the staff were so friendly and helpful! Don the bartender and Maria the hostess( sorry I didn't get the other hostess name) were so warm and easy to talk to. We had tons of laughs and shared stories. They definitely made our visit something to remember! Don makes the best Blue Hawaii drink!

"1 night stay"

Tonia E, Collingwood 21/05/2022

This hotel is dated however under construction to fix it up The room was very large and had a microwave & fridge The shower was definitely newly renovated The staff were friendly and check in was speedy When we arrived it was nice to see the staff sanitizing the luggage trolley

"Worst customer service ever"

jenni242022, Calgary, Canada 11/05/2022

The thermostat in our room was broken and it must have been at least 25 degrees in our room. I called front desk. A gentleman came up and said he could feel it was hot but the fan was blowing cold air so there was nothing he could do and walked out. It was midnight at this point and we had to catch the shuttle at 540. We tried to sleep but had a horrible sleep bc it was too hot. In the morning they called and asked if we were still taking the airport shuttle I told them we were on our way down (this was 535). They said ok we got down stairs and I looked around for a minute looking for the shuttle and asked the front desk agent where it was and he said it left. At this point it was 542! I said it told you we were on our way down he said yup but its 542. I complained about the heat he said nothing and ignored me. I told him the whole reason we booked this hotel was the shuttle and he continued to ignore me! Worst customer service experience ever!!! And the cab to the hotel was $26!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Jenni242022, We would like to apologize for any dissatisfaction you experienced due to issues you had with the thermostat, and if your concerns were poorly handled by any of the staff members. I wish we were able provided you more options at that time to make your stay more comfortable. With regards to the shuttle, we are very sorry if the shuttle is unable to wait for guests for more than 2 minutes as it leaves exactly on time from the hotel to ensure that all our guests will not miss their flights. At time of check-in, we always advise our guests to be down at the lobby 10-15 minutes before the shuttle schedule to provide enough time to check-out, print receipts, or if there is a line up at the desk and to load the bags to the shuttle. If guests are not in the shuttle at around 2 minutes before schedule, we give them a call to remind them to come down immediately as the shuttle is about to leave. Our apologies again for letting you down... -Management

"Repeat visit"

Dafs34, Manitoulin Island, Canada 10/05/2022

Have stayed here many times and never had a complaint. Staff is friendly rooms are clean. Great location just off of highway 401. Gas station and Subway restaurant in the same parking lot It has a nice swimming pool

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Daffs34, Thank you so much for sharing your feedback. We are thrilled to know that, in the many times you stayed with us, we were able to provide you a pleasant experience. We look forward to welcoming you back again the next time you need accommodation close to Pearson. -Management

"Weekend stay"

13Rudy31, Monroe, Michigan 04/05/2022

The room was clean and comfortable. The staff went above and beyond to help make my stay as satisfying as possible. I only wish the refrigerator had freezer section. Also, if the shuttle and buses would not block the area in front of the lobby to allow for vehicles to go through to the parking lot.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello 13Rudy31, Thank you for taking the time to share your feedback. Our mini fridge does come with a small freezer on top, with a door closure, which easily gets missed. I wish we had the chance to let you know this while you were still checked in with us. With regards to the shuttles and buses blocking the driveway, you can be assured that this will be addressed immediately. We hope to see you again soon at our property. -Management

"Great hotel close to the airport"

User 29/04/2022

Love this hotel ,great staff ,clean rooms and a free shuttle bus to and from YYZ. They are remodeling and have installed walk in shower to replace the old bath tubs .. what a great idea We always stay here on our travels

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello L1409DOchristopherw, We are thrilled to know you enjoyed your recent stay with us, along with the convenience of our location and a great service to match. Thank you for letting us know how you love the improvements we made with the bathrooms. We look forward to having you back the next time you need accommodation close to Pearson. -Management

"Great accommodations reasonable price."

User 22/04/2022

The hotel was exactly what we needed. It is on a par with most business grade hotels. Hotel is easy to access from Hwy 401 and close to the airport. There is some noise from planes landing, but that is to be expected at this sort of venue. Reasonable price, good restaurant, close to the airport by complimentary shuttle, and offered 7 day parking on their lot as part of the room and parking package.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Norman. Thank you for letting us know that you found great value in booking with us especially with our Stay and Fly package. We're happy to know that you enjoyed the convenience of our location, our onsite restaurant and our complimentary 24-hour airport shuttle service. We look forward to welcome you back again the next time you need accommodation close to Pearson. -Management

"Rude front desk staff"

User 16/04/2022

Front desk clerk was condescending and dismissive. I was charged a much higher room rate when I checked in than when I booked online as I was misquoted on the phone for the price of parking. I was told on the phone it would be $10 per night ($30 total) and when I went to check in I was forced to pay a park and fly rate of almost $80 total for 3 nights. The front desk clerk told me I was completely wrong and there was no way I heard this correctly.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Curious539337, I am very sorry for any miscommunication that might have taken place when you inquired about our Stay and Fly package, or if the quotation/situation was quite mishandled by one of our staff. We always put our best efforts to be as accurate as possible in giving out rates and information to our guests and I apologize for any confusion that has happened. The only rates we have that would include long-term parking is our Stay and Fly packages. This "parking package" starts with a parking inclusion of up to 7 days, hence, the rate quoted you for an overnight stay with 3 days of parking. However, in some instances where guests only need to leave their vehicle for one or two days (or as an extension of an existing Stay and Fly Package), we make a one-time exemption of charging parking as an add-on to a room reservation for $10/night. I hope this clarifies your concern regarding our Stay and Fly packages. -Management

"Great place to stay when flying from Pearson Airport"

User 12/04/2022

Quiet, clean room Front staff on check in was very friendly The shuttle driver was efficient and quick to get all of loaded on and he got me to the airport with plenty of time. NOTE Hotel is in an industrial area

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Kellie, I is such a delight to receive your feedback. We are thrilled to know that you had an overall great stay with us - Quiet and clean room, efficient complimentary shuttle service; And most importantly, warm and friendly staff. Thank you for your generous compliment. We look forward to welcome you back again at our hotel when you need accommodation close to Pearson. - Management


Fred L, Niagara Falls, Canada 06/04/2022

My wife made a reservation here 3 weeks ago so we could leave our car and go on a holiday. ,so, my wife phoned the hotel the day before we were leaving to make sure everything was set for us ..Well! surprise surprise oh we had a reservation all right but there was no parking for us!!!This was the whole point of going there and my wife told the idiot that we will be leaving a car there. No I definitely do not recommend this place

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Fred L, The hotel offers parking packages that include the night stay with long term parking, and we apologize if there was any misunderstanding regarding the type of reservation that was booked. The hotel packages are available directly with the hotel. We are deeply sorry for any last minute frustration you and your wife experienced.

"Great Stay"

User 06/04/2022

Great rooms very clean and staff was excellent. The bar is great as well there are restaurants within walking distance. We ate at the restaurant in the hotel food was great. We also ate at the Sports bar which is a two minute walk! Perfect for everyone

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi kluvscoloring, Thank you for taking the time to share your feedback! We're very pleased to know that you enjoyed our clean rooms, great service, the convenience of our location ad well as some good time at our restaurant and bar. We look forward to having you again at our hotel in the future. -Management

"Great stay!!"

User 28/03/2022

Staff was very helpful and nice, they booked our shuttle and made sure we had # for our return. Rooms were clean and no issues. I would recommend Best Western as when I booked they were very kind to find good price for room.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello rcampesi1, Thank you so much for sharing your feedback regarding your recent stay with us. We are pleased to know that you were very happy with the great amenities we provide and the high level of customer service we give. We look forward to welcome you back again at our hotel! -Management

"Not Senior Friendly"

je1953, Toronto, Canada 21/03/2022

I have stayed at this hotel several times and have been pleased. Not this time……The hotel van driver who picked me up at the airport refused to help me load my luggage into the van. I am 70 years old and had 4 pieces of luggage. I had no choice but to struggle with each piece up the narrow van stairs and load it into the luggage rack myself. When I called the driver on it, he became verbally abusive. When we arrived at the hotel he made a point of watching me struggle to unload my luggage….three trips up and down the stairs. When I subsequently spoke with the manager, I was advised that assisting with luggage “was not part of the service”. Obviously this hotel has no interest in meeting the needs of senior travellers.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear je1953, We are deeply sorry you had an issue with the shuttle. We want to be able to assist our guests to the best of our abilities. We are deeply sorry the driver did not recognize that you needed assistance. Although the drivers are not required to handle luggage for their own safety, we hope they will help when help is needed. Your feedback was already relayed to shuttle company, and we appreciate your feedback. We are deeply sorry we have let you down, and hope you will consider us again when you require accommodations in the area.

"Awesome hotel nice pool"

Q78MUwillh, Winchester, Canada 20/03/2022

Great hotel near the airport, We came for work and I would stay again We check out the hotel pool and hot tub, it was super clean and towels nice touch We also got free parking which is hard to find in Toronto

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Q78MUwillh, Thank you for taking the time to share your feedback. We are very happy to hear that you enjoyed the free amenities we offer and that you had an overall comfortable and pleasant stay with us. We look forward to see you again in our hotel soon. -Management

"One of the “Best” Hotels I've stayed at so far"

User 09/03/2022

The staff is one of the main reasons for writing this review as I normally don't review hotels. I couldn't resist praising the efforts this property has done for me. Aside from the cleanliness and well kept rooms, which were above my standard, I will certainly stay and recommend this property to anyone. It's a home away from home.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi cchmac2022, Thank you so much for taking the time to share your thoughts and experience during your stays with us. The extra effort you took to write us this nice review is very much appreciated. We're very glad to know that we have exceeded your expectations and standards. And calling our hotel your "home" is beyond overwhelming. Again, thank you! We love having you with us always. -Management

"Friendly service"

bigroge, Goderich, Canada 05/03/2022

Older hotel outdated and not real clean. Breakfast was not available as stated on website and posters around the hotel, open for supper only. Friendly staff, allowed early check in and shuttle to airport.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Bigroge, I am very sorry for any misunderstanding with what's posted about breakfast on our website. The "Modified Breakfast" availability indicated on our website refers to the "Grab & Go" breakfast options available at the the front desk anytime, when you need it. Our onsite restaurant, Postcard, has already reopened for dinner and is working on making breakfast service available to our guests very soon. In our efforts to continuously update our property, we have scheduled renovations in place. We thank you for your patience and understanding as we are working on making these improvements. Nevertheless, we're glad that you were warmly welcomed by our staff and enjoyed the other amenities we offered. Thank you for taking the time to share your experience. You can be assured that we will take these feedback constructively as we always look for ways on making things better in our property. -Management

"Decent Hotel for the Price"

KingstonMitch, Kingston, Canada 20/02/2022

Easy Hotel shuttle to and from Pearson Airport. Pleasant staff in person and on phone. Clean room, very comfortable bed. Just wish they would bring back Hotel Breakfast room. Decent price for combined room and car park.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi KingstonMitch, Thank you so much for taking the time to leave us a review. We're glad to know that you found value in booking a Stay and Fly package with us. As an airport hotel, convenience to our guests who are travelling is our top priority along with clean rooms, efficient and friendly service. With the reopening of our onsite restaurant, Postcard, for dinner, breakfast service will be available very soon. We look forward to welcome you back at our property when you need accommodation close to Pearson. -Management

"Front desk staff needs a double upgrade"

MyNightAtMauds, Boston, Massachusetts 17/02/2022

Hotel has fallen off a cliff since 2019. Horror front desk staff, appalling service. Tough to list all the problems, but the most significant was the disinterested, unhelpful, unprofessional, sloppy, lazy front desk staff--the two males on at check-in were truly appalling, not even interested in refilling the hand-sanitizer that was empty at the desk for guest use.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi MyNightAtMauds, I would like to apologize for the unpleasant interaction you might have had with our front desk staff. We did not wish for you to feel anything less than special. With regards to the Sanitizer Stations throughout the building, these are regularly refilled on schedule by our maintenance department. When it runs out before the routinary scheduled refill, the front desk personnel communicates this to the said department. Again, I'm very sorry for the overall dissatisfaction you felt during your stay. We hope to have another opportunity to provide you a more positive and superior experience in the future. -Management

"Front desk staff was very rude"

Hazelmkgyh, Edmonton, Canada 07/02/2022

This review is about the poor condition of customer service with high customer dissatisfaction. I checked in with my family on Feb 3rd between 10pm-11pm. The lady at desk was very rude, not welcoming.she didn't even thanked me being best western member .I asked her if I can add my husband's name in the reservation , her answer was in a very rude tone YOU CANNOT . I NEED YOUR CREDIT CARD. I felt embarrassed, there were people behind me. She didn't explain about property. I asked her, do you provide shuttle in the morning . She was quiet then said WHAT TIME YOU WANT . I said 04:20 then she said YOU HAVE TO HERE BY 04:10. She gave me registration card to sign AGAIN NO CHANGE in the voice. She asked ARE YOU USING POINTS . I said half point half paying . She ignored me . She gave me keys And I went in my room. She called me 10 minutes after check in and I answered the call . I said hello , her response was “YOU ARE PAYING $60 for your room .I was like Seriously? . I didn't say anything . Later, I went to reception to ask about water and breakfast . AGAIN She was there and said YOU HAVE TO PAY FOR BREAKFAST. I said ok , where can I get the bottle water . She went in the back office and grabbed two bottle waters and put it on the counter. My question is why did she treat me like this? Didn't I pay for my room? Why why & why This is how bestwestern welcome their guests ?

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Hazelmkgyh, We thank you for taking the time to provide your feedback following your stay with us last week. We are deeply sorry for any dissatisfaction you experienced during your check in experience with one of our staff members. We all want all of our guests to feel comfortable from the beginning to end of their stay and we are deeply sorry if you felt mistreated in any way and for any added frustration from the clarification of your reservation details. I have gone ahead and taken care of the room charge for you for that night for your dissatisfaction, and strongly hope you will consider giving us another chance in the future to provide you and your family a more positive experience with us.

"birthday trip"

jdjakemccolman, Little Current, Canada 09/01/2022

this was a one night stay in order to catch a flight out the following day......when we (my wife and myself) arrived we were quickly greeted by the front desk staff and checked in by a very pleasant individual. good sized elevator for our luggage. excellent shower, however not self operational exhaust fan ( came on shortly after start of shower)

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi jdjakemccolman, It'a very heartwarming that you made us a part of your special birthday trip. Thank you so much for sharing your feedback with us. We're glad to know that you had a great time during your stay and enjoyed the hospitality of our staff who welcomed you when you arrived. We hope to see you again on your next birthdays. -Management

"Just Ok"

travelfromCANADA, Ontario 23/12/2021

We needed a hotel just to stay a few hours before leaving at 3:30 in the morning to catch a flight. The shuttle bus is a bit of fiasco they don't run regularly you need to call and you can wait up to 40 45 minutes for the bus to arrive. The shuttle bus driver just sits in a seat doesn't do a whole lot doesn't load the luggage into the back so what happens is you have large pieces of luggage in the aisle ways which is just a disaster waiting to happen if anyone needs to exit the bus in an emergency. Be 5 minute ride turned out to be 20 minutes at about 9:00 in the evening on a very light traffic Highway. Check-in was okay and the person at the front desk was good there just seem to be a whole lot of paperwork to fill out to get a room given we had a reservation. We were giving room 118 which is as far away from the front desk as you can possibly get which was a bit of a disappointment as I had asked for an accessibility room and that seemed to be an awful long walk to get an accessibility room. I had to walk to the front desk to find out where to get ice and I was directed to go from the first to the 6th floor. I went to the 6th floor only to find that the ice machine wasn't working and then went to the fourth floor to find a machine that I could actually get ice from. The two room keys we were given only one work the other just wouldn't work. We were looking for a location where we could just get four five hours sleep unfortunately given the location of the room and the exit door that continually had traffic throughout the evening it was hard to get even an hour's worth of sleep. It's about 20 minutes till we get the shuttle bus it's 3:30 in the morning to get the shuttle bus again is on a schedule if I had to get a airport hotel I gain this wouldn't be my first choice. Overall rating would be poor.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear travelfromCANADA, We are deeply sorry we were unable t meet your expectations during your short stay with us. Although the intentions of the staff was to keep you on the Main floor for accessibility, we apologize if the location of the room and the access to the services of the hotel created any added frustration to you while you were staying with us. We want all of our guests to feel comfortable and we are deeply saddened if we let you down. We do hope you will reconsider giving us another chance in the future and that we will be better able to accommodate your requests and needs.

"Worst costumer service and bed bugs"

User 18/12/2021

I found a bed bug in my bed, squished it, and it exploded with blood. Went down to the front desk and told them what happened and they replied with “why are you telling me” and told me that I was causing them a problem by asking to move rooms and that they could just send someone up to change the sheets. As I'm sure most people who just found a bed bug full of blood would, I insisted on a new room. After transferring rooms, we asked to speak to the manager about the awful treatment from the night desk and he said thanks for telling me but we booked someone else in the room so we can't investigate it until after they check out but they'll call us. So they booked someone into the room after a bed bug complaint without investigating and on top of that they never called us to inform us of the situation. Complete disrespect and would never stay at this hotel

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Spev7773, We just want to confirm if this review was intended for our hotel as we take bed bug incidents with high priority. Our property consistently follows brand standard procedures and protocols in dealing with incidents as serious as this. We also do not have a male manager at the front desk (which you indicated of speaking with, the morning after). We would like to request for more information from you to clarify things. Please feel free to reach out to us anytime. -Management

"Great location"

clairecC847TM, Swindon, United Kingdom 12/12/2021

The hotel was clean and comftable and had everything we needed for an overnight stay before a 4am departure for the airport. The location is fab, just a few minutes from the car rental return there is a gas station right next door so we could fill up the vehicle the night before go save doing it so early in the next morning.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi clairecC847TM, Thank you so much for sharing your feedback regarding your recent stay with us. As an "airport hotel,' it is very important for us that travelers like you enjoy the convenience of our location at whatever time you needed to be at the airport. We hope to have you back again the nect time you need to be close to the Toronto Airport. -Management

"Friendly & clean"

User 01/12/2021

Staff were very friendly at check in and rooms very clean. Everything made me feel right at home. The beds were very comfortable and they have the best pillows!! Location us very close to the airport and highways so it is very convenient……When in the area next time I will definitely stay again!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi leandro22usa, Thank you for sharing your feedback. We are so glad to hear about your pleassant experience during your recent stay with us. Your kind words inspire us to continuosly improve our service and many other aspects. We really appreciate it. -Management

"Hotel Stay"

User 25/11/2021

Nice clean hotel room close to the airport with their own shuttle for transportation to & from the airport. Decor was very nice and the beds really comfortable with lots of pillows! Really good value for your money. Excellent quality room at a very reasonable price.

"Unplanned stay over"

365Ificould, Thunder Bay District, Canada 24/11/2021

Arrived late at Pearson, due to many issues at the airport, we missed our connecting flight. Very exhausted and frazzled from a long stressful travel day, I called the BW and they were able to accommodate at a very reasonable rate for a last minute booking, plus they had no problem giving me a late checkout since my next flight was very late at night. Check in and shuttle pick up was very fast. All front desk staff and shuttle drivers were very friendly. They have 2 different bag breakfast options to pick from at check in that you take to your room. Rooms have a fridge and microwave, beds are comfy. Also found this hotel very quite for a airport hotel. Hotel was very clean and had some nice updates. Would stay here again.

"Quick and Easy"

skyhalbert, St. Catharines, Canada 22/11/2021

We only stayed for one night as we needed a hotel the night before our early flight. The hotel was clean, updated and modern. We were able to park our car on property for the duration of the trip and we're offered a shuttle to and from the airport. This made for a super easy experience. Checkin was quick and easy as was check out. Will certainly be staying again the next time we have an early flight.


User 20/11/2021

Excellent stay, reception very positive made you feel welcomed assisted with shuttle service to and from airport, also offered with any other needs that we required. Room rates very affordable for over night stay.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi lorigurl55, Thank you for sharing your feedback with our hotel. We're glad you enjoyed your recent stay with us and we're looking forward to see you again. -Management

"What a disaster."

jasmine_h093, Regina, Canada 20/11/2021

Our entire stay start to finish was a nightmare. First off, we had paid for our room upfront online weeks ago, and when we got to the front desk we were charged a nearly $300 damage deposit on a room that was worth maybe $70. We then come to find out that the pool and hot tub, which were our main reasons for choosing this particular hotel, are closed until 2022. I understand that it's due to COVID but we're frequent travellers and other places that we've stayed have some sort of scheduling system/occupancy limit so that fully vaccinated guests can schedule their time slot. We should have left right there because it only got worse. We got to the room and were greeted with shoddy internet and a TV that seemed to be about the same age as me because half of the channels didn't even work. They were fuzzy static, so we needed to actually leave the hotel and go elsewhere to watch the football game we should have had access to. A cherry on top was the broken vending machine once we got back to the hotel, so we had to once again leave and walk to the gas station for a bottle of water. The next morning we phoned down for a shuttle to the airport. Come to find out they only leave once an hour.. at an airport hotel. You'd think you'd run a shuttle every 15-20 minutes or so considering the location, and that they're specifically advertised as an airport hotel. Nope. Gotta take an Uber to the airport. $300 surprise fee as insurance that you won't trash their already trash rooms, no pool/hot tub, bad internet, half a TV, can't even buy a bottle of water on-site and best of luck making it to the airport! I'd rate this place as less than 1 star if I could.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi jasmine_h093, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very sorry if the temporary closure of the pool has not been mentioned at time of reservation. On our website and all other onlne travel agency websites, we made sure that this pertinent information of temporary closire is available as we understand that this is an important amenity thast some guests like you consider in choosing a hotel. We do appreciate your patience and understanding as we continuosly work on transitioning back to pre-covid setup and the pool will be reopening soon. With regards to the hotel's security deposit policy, I just want to clarify that this is only a pre-authorized amount and not a charge for $150 and absolutely not more than that, to cover for incidentals. Your reservaton with us was not pre-paid so the over $200 pre-authorized amount at time of check in was also to cover for your room plus tax. The total actual amount charged on your credit card when you checked out was only the room plus tax. I have sent you a copy of your bill on your email that you can check. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for valued guests like you in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. -Management

"Always Amazing Staff"

User 17/11/2021

Everyone at this hotel is always so helpful to me. They always make me feel like family. Thank You to all the staff. I stay here often for work and they know what I need and help me. I could not ask for better staff.

"Best place to stay by the airport"

User 12/11/2021

Best place to stay by the airport. Room is very clean, large room, everything is accessible, good quality for your money. Very helpful check-in and check-out staff at the front desk. We'll definitely stay again.

"Close to YYZ."

User 07/11/2021

Air Port Shuttle was good, short distance to airport, breakfast to go was not bad, older hotel, walls were thin. Location to restaurants was only a few minutes, as their restaurant was closed due to COVID,

"TL Trip to Aruba"

tomlogan001, St. Catharines, Canada 01/11/2021

Hotel was very clean. Staff was very friendly and well trained. Everything in the room worked well. Grab and go breakfast was good. Location was excellent to stay when catching a plane at Pearson. Shuttle service to the airport was on time.


User 25/10/2021

I and we always have a great stay at Best Western, it's very clean and comfortable, and the pillows always give you a great sleep........Everyone at the front desk , knows us by name,,,,,, and are very helpful...... We enjoy staying there........

"Short stay"

User 11/10/2021

The staff were friendly and helpfull , nice service, the rooms were well equiped , good beds , strategic location to the airport ,compliance with the COVID regulations and still as comfortable as can be .

"Deplorable Late-Night Customer Service"

User 09/10/2021

Believe it or not this is the first time I've felt compelled to write a hotel review. Our stay began on 2021/09/23 and we were greeted by an exceptionally defensive and confrontational night manager who was not able to process my Visa credit card for a security deposit, despite money being in the account. While this was not the biggest issue, another card was eventually used, his customer service was deplorable (i.e. "I know when something is wrong with the machine" - which I think speaks for itself), and looking at previous reviews this is clearly an issue management is aware of and has chosen not to resolve. We were also greeted by a puddle of urine in our shower, a room key which did not work and the smell of cannabis next door. Sufficed to say we will not be staying here again, and only chose to stay as we had pre-booked. Choose one of the other slightly pricier Best Western hotels in the airport area. - Chris R

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Chris R, We apologize for any issues you encountered upon check in with processing your payment. I am glad the matter was quickly able to be solved. We do not have a gentleman Manager that works at the Front Desk, but I will address your concerns with the staff working on the night of the 23rd, if the interaction was mishandled in any way by any of the staff members. We want all of our guests to feel comfortable and we are deeply sorry if we let you down. Thank you for taking the time to provide your feedback regarding the room. I hope this issue was mentioned and addressed during your stay. We do hope you will reconsider giving us another chance in the future to provide a more positive experience for you. -Management

"Poor Communications"

ks0liman, London, Canada 21/09/2021

Hotel staff did not advise that airport shuttle needs to be booked in advance, and I ended up having to pay for a cab despite having paid a premium to stay and take advantage of their shuttle service. Very disapointed.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear ks0liman, Thank you for taking the time to provide your feedback. We understand your frustration regarding our shuttle service and apologize for any miscommunication! We want to make sure we are clear in all that is entailed with our complimentary shuttle service, and we will use this review to help us in that regard. We hope that you will hopefully consider giving us another chance in the future. Thank you,

"Great value and service! Very clean rooms."

stellaispandora, Guelph, Canada 13/09/2021

I saw some bad reviews for this location and I can't imagine why. My room was spotless, the bed extremely comfortable. The staff were very cheerful. I stayed for the convenience of being close to the airport and being able to leave my car there. I will 100% be doing it again in the future .

"Great Value"

Larrymcgee, Ontario, Canada 09/09/2021

Half the price of BW Premium hotel on Carlingview where I normally stay. Newly renovated, great airport shuttle and Subway within 100ft. Can't go wrong. Staff very friendly and go out of their way to please you.

"Thanks for the upgrade!"

George M, London, Canada 02/09/2021

I just needed a place to hang my hat for the night, so to speak, and friend recommended this spot. I would highly recommend this hotel to anybody. Check-in was great, very friendly and helpful. The room itself was what one would expect, neat, clean and well proportioned. The bed was wonderful - slept so well I missed the breakfast the next morning. When travel comes back, this will be my go to airport hotel at YYZ.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear George M, We are so happy we were able to make your quick stay an enjoyable one. Thank you for the feedback. We are glad you had a good nights rest!!

"Great for the price"

janetrrrr, Chatham, Canada 03/08/2021

Very friendly staff, close to the airport. Great room amenities (internet, up to date air conditioning/ heating unit). Bathroom could use some updating but for the price this was a great stay. Front desk gentleman was one of the friendliest we've ever had, he was very welcoming.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear janetrrrr, Thank you for taking the time to provide your feedback. We are glad we were able to meet your expectation and that your interaction with staff made you feel welcomed. We want all of our guests to feel comfortable and welcomed at our hotel. Thanks again!!!

"Disgusting Hotel"

User 31/07/2021

Disgusting hotel. Looks like the room was not cleaned from the previous guest. Shaved hairs along with blood was left in the bathroom sink. Someone used the toilet and didn't flush it. Carpet was not vacuumed. Dirty Kleenex with blood in the garbage can. Blood on a pillow on the bed. And with COVID to boot!! Most disgusting place I've been at. The front desk didn't care I even showed pictures of the room

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Kleanking, Thank you for providing your feedback, and we are deeply sorry if there were any issues with your room. We take the cleanliness of the hotel very seriously, and apologize if anything was missed. Our Housekeeping Management team have been provided your comments and feedback.

"My Hotel of choice when travelling"

Jack G, Napanee, Canada 30/07/2021

Always an enjoyable experience at Best Western Plus Toronto Airport Hotel. I always chose this location when I fly out of Toronto Airport. I have scheduled two other Best Westerns for travel needs coming up based on my good experiences here and am hoping the experiences with them is comparable (one in Burlington Ontario and one in Houston).

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you Mr. Green, Always a pleasure welcoming you back!!! We are so glad we are your hotel of choice for your travel needs!! See you next time!!

"Beautiful Hotel"

Al A, Wallaceburg, Canada 19/07/2021

Our family really enjoyed this hotel. Getting 2 adjoined rooms was definitely a good option. The rooms and the hotel as a whole was very clean and the staff were all friendly. The beds were very comfy, as well. We got our free water and bonus points by email for being a gold member, too. Sadly, the indoor pool wasn't open even when the Ontario government permits them to be open with 50% capacity. The hotel didn't seem too busy and it felt very open. Also, I prefer Keurig coffee makers but the ones in the room were fine.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Thank You Al A, We are very glad we could provide you and your family a great experience. Thank you for the feedback.

"Great Customer Service"

User 07/06/2021

Knowledgeable staff, helpful, friendly and welcoming. Our flight was delayed by 12 hours, we were totally lost and stressed and the gentleman at the front desk made us feel safe and welcome. Thank you !

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Michyroe, We understand the stresses of travelling, and we are very glad the staff were able to provide you some comfort during an already stressful time. Thank you,

"Great hotel not just for the airport"

688geraldc, Windsor, Canada 01/06/2021

They do a great job of coping with COVID. Place is super clean. It's primary use is as an airport hotel, however it is just off the 401. Very close to everything you need and a short distance from Toronto. There are reasonable and friendly.

"Dont waste your money on the Luxury Suite!!"

jodys978, Burlington, Canada 31/05/2021

We were celebrating our anniversary so we booked a "Luxury Suite". Dont waste your money! Our room was less than par to say the least. We used the jacuzzi tub only to find shards of metal in the water from the pipes!!! The bed was very uncomfortable. Not a luxury matress, more like the ones you find in a cheap hotel. For $300 / night it is a huge rip off! Better off sataying at a Super 8!

"My stay at Best Western in Toronto, On"

stevedevoe3, Sault Ste. Marie, Canada 03/05/2021

The staff was very helpful went above and beyond my expectations I got to check in early and they let me check out later than the checkout time with no charge. The staff was very informative and and very helpful. The rooms were very clean the whole place was very clean.

"You get what you pay for"

User 27/04/2021

The room needs some maintenance. Tap in bath dipping from I checked in.I needed toilet paper and was told to come to front desk for it.I could hear the other person in their room clearly and he was very loud.

"Book elsewhere (do yourself the favour)"

User 09/03/2021

The concierge was very polite and the lobby looked nice, however once you step into the room it's a whole different story. Dirty, old washroom with someone else's hair in the tub, broken deadbolt on door, stains on the bed spread and someone else lunch still in the fridge (we're in a pandemic... 100% not sanitized properly). Was offered $6 complimentary breakfast as a way to make up for the disgusting state of the room... shame on you #bestwestern.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear AlbertaFox, Thank you for taking the time to provide your feedback. We are deeply sorry if we let you down. We understand your frustration if there were any items that may have been missed during cleaning. The hotel follows all Covid19 cleanliness protocol set forth by not only the local authorities, but as well by the brand. The room would have been left unused for at least 24hours, and sprayed with an Electrostatic machine, killing any living bacteria, but I understand you would have some concern when entering the room. I am unable to locate a reservation with your name, so please feel free to contact our Management team, so that we may review your reservation. We do hope to hear from you, and that you will hopefully consider giving us another chance in the future. Thank you,

"The room was meticulous the bed and bedding was so perfectly crisp, mattress firm, definitely staying again,"

LAmor50, Vaughan, Canada 19/01/2021

Mattress was by far the firmest, sleeping on a king ,I felt like a princess, slept so well my first time in months. Definitely going back to that location, to rest relax and reguvenate. Closest friends are going to join me to experience the same great sleep I experienced. Thank you BW, for a great night

"Doing it right"

688geraldc, Windsor, Canada 23/11/2020

The hotel is a go to for airport visits. However that's no a go at present. They are doing an outstanding job in a difficult time period. Extra clean and following all the COVID protocol. Staff is outstanding friendly and doing everything they can to keep you safe. Super Clean stay here.


sharonwZ3371DI, Lindsay, Canada 15/10/2020

Wonderful experience. Excellent service. Left car for a week and used delivery and pickup to and from Pearson. Prompt. Felt safe and protected. Room was immaculate. We are at attached restaurant and service and food were superb!

"Great place"

User 30/09/2020

The staff was great. They helped us to drive down to CN tower and told us parking was easy to find on the weekend. They were right and we enjoyed our trip up the tower. We could park close to doors and we were a 10 minute drive from airport.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Experience622334, Thank you for taking the time to review. We are very glad that we were able to assist you to make any aspect of your time here easier. We are happy you enjoyed your time in Downtown Toronto at the CN Tower. Hope you will consider staying with us again next time you require accommodations in this area.

"Very nice hotel"

jsonbp, Ottawa, Canada 12/09/2020

I stayed here and it is a very good hotel the service from the staff is amazing they are super friendly and the rooms are extremely clean I will definitely stay here again and I recommend this hotel for anyone

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear jsonbp, Thank you for taking the time to provide your feedback following your recent stay with us. The staff always strive to provide all of our guests with exceptional customer service, so we are glad our team were able to make you feel welcomed. With the the health and safety of our guests being more important than ever, our staff are working extra hard with new practices in place. We hope you will come back and stay with us again next time your require accommodations.

"They keep your card info and use it behind your back!"

User 19/08/2020

Don't book this place I was just rob by best western. I checked out on Monday 17 aug. I wake up this morning to use my card and they stole $116 from my account. This should have my info still buy w.e, I called them and they said a manager is not on duty till tomorrow. Is this unfair or what?!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Shayon, I am sorry to hear of the confusion with your charges from your recent stay. I believe you had spoken with a manager regarding your bill due to the multiple methods of payment on your account and the possible confusion with the authorizations and the charges. In order for the hotel to stay compliant with regulations and protecting our guest's, staff are unable to view guest's credit card information when it is on a reservation. I hope that clarifies any confusion you may have had about misuse of your credit card details, as we take the security of our guest's information very seriously. If you require further assistance, please do not hesitate to contact us again.

"Doing a great job stay here"

688geraldc, Windsor, Canada 11/07/2020

This hotel is doing a great job following safety protocols during the covid pandemic. Hotel is very clean including all the common areas , the staff is friendly and helpful. The rates are great and location is great just off the 401 and close to anything you need. I cant say enough good things about this hotel

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear 688geraldc, Thank you for choosing to stay with us, and appreciate you taking the time to provide your feedback. During these delicate times, keeping our guests safe with proper cleaning protocol is more important than ever. We are glad the location was convenient for what you required, and we hope you will return again.

"No facilities available other than the room. Shabby bathrooms."

philby001, Belleville, Canada 09/07/2020

The hotel was noisy even in the quieter times of COVID-19. The bathroom was shabby and old. However the room is clean and the receptionists are great but there are no eating facilities on the site. A subway across the driveway is a welcome relief.

"A Bit Far from the Airport"

coldy, Lake Country, Canada 16/05/2020

!5 or 20 minute drive from the airport. They were doing some upgrades when we were there. Workers started about 09:00.Room was dated but the beds were very comfortable.Very small bathroom. Dinner at the small restaurant was good as was the service. Good for a short stop before next day flights. Very good rate.

"Stay away from this place"

Mpfrederik, Bangkok, Thailand 20/04/2020

I had just been on 36 hours continuous travel time, incl about 23 hours flying time, when I arrived at Toronto Intl airport and I was looking forward to having day room to rest before I continued with a late evening flight to Newfoundland. I waited and waited for nearly 2 hours in freezing weather at the airport to get the Best Western Plus shuttle bus identifiable bus was in sight. Finally I approached a bus driver who turned out to be from the Best Western Plus. This crazy man had covered up the name and logo of this hotel bus, he also tried to prevent me from taking pictures of his deeds. The bus interior was dirty and in poor quality. I am attaching a picture of the bath faucet ...quite unique ...but it presents the lousy standard of this place ...

"Better inside than outside"

kevmarlogistics, Atwood, Illinois 17/04/2020

Good Clean hotel. I like the big lobby and am looking forward to when the pool and breakfast will be open again. Internet was ok. There are some restaurants nearby, including Tim Hortons, Subway and some nicer ones. I think there was even a sushi bar but who knows whether any of these will survive the 'COVID-19' Shutdown

"Best Western Plus Toronto airport"

User 26/03/2020

Have stayed here with great satisfaction in past Unfortunately, we were caught up in Coronavirus pandemic and were not able to cancel the reservation we made because we were on an aieplancve when we needed to cancel Hoping BW Plus Toronto airport will refund the payment due to circumstances Service issues normally excellent

"A satisfactory airport hotel"

melacruiser, Saskatoon, Canada 12/03/2020

This hotel was a short 10" shuttle ride from Pearson Airport. It's not a new hotel but was refurbished and clean. The king room was well furnished. The rooms are not soundproofed as noise traveled easily from adjacent rooms. The restaurant in the hotel had excellent food. There is a pool and fitness center. It's a satisfactory place to stay overnight.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear you found the Room, Restaurant and our other amenities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

"Our Go-to Place"

WilliamofWindsor, Windsor 11/03/2020

We have stayed several times at this location en route to family member, and continues to be a good option. We are never there very long as we usually arrive a bit late and leave after breakfast. Lobby renovations are complete and it is very nice. The rooms have always been nice and this was no exception with expected amenities in good working order. There were a number of children in the pool which and who were staying on our floor, but noise was not an issue. The attached restaurant was available till later evening for a drink (a bit pricey), and offered a nice menu which was very reasonably priced.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for choosing our Best Western Plus and for taking the time to write a review! We are so glad to hear that you enjoyed your stay, as well as the services provided. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will be sure to share your wonderful comments with the rest of the team. Thank you for the recommendation and we look forward to welcoming you back to our hotel in the future.

"My favorite Toronto Best Westen!"

shanz d, Burlington, Canada 10/03/2020

This location always has great service! I always enjoy myself and any issues that may arise are always immediately taken care of. Pool, and Hot tub is in good working condition and clean. Would reccomend!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found the service, pool, and our prompt response to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. -Management

"Satisfactory for one night"

bdham2020, Steinbach, Canada 09/03/2020

This hotel was satisfactory for one night but we won't stay here again. When we landed, we were told the shuttle would pick us up in five minutes. After 20 minutes of waiting, I called the hotel again and they said it would be another 25 minutes. The lady who checked us in was efficient and friendly. The remainde of the evening desk staff was unengaging and sometimes rude. We often stay at Best Western Plus and have always enjoyed a complimentary cup of coffee and more importantly an herbal tea in the evening. This location offered none (not a deal breaker for some but definitely for us). When I inquired about it, I was briskly told to go to the restaurant in the morning if I wanted food or drink. Also, the beds were spongy and soft, so if you like firm, this is not the place for you. The property seemed clean but overall it was just a mediocre experience. Will definitely try another hotel when flying to and through Toronto.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for your review. I am sorry to hear that the shuttle was not available for pick up at your arrival time. It is true the shuttle is operated by a 3rd party and we do provide a complimentary service which is available on a 24 hour bases. The shuttle turnaround time is scheduled on a 40 minute bases. Typically, we do offer some hot refreshments for those Guests who have an early morning flight, and coffee is available until 6:00 Am. After that, we do have an on-site restaurant that provides a full breakfast menu at an additional cost. Finally, I would also like to apologize about the bedding situation. Our staff are available 24 hours to ensure you a comfortable night, so please do not hesitate to ever contact us should something not be up to your standards. We hope to get another change to exceed your expectations. Thank you.

"Another wonderful stay"

David L, Sudbury, Canada 08/03/2020

We stayed 2 nights last week. All was good , I like free overnight parking, clean rooms that are well appointed, have excellent service and good price. We had 1 breakfast in the Postcard Restaurant , it was fine., and a bit overpriced. The hotel is perfect for our needs and always worth returning to.

"Perfect park and fly"

digskat, Goderich, Canada 06/03/2020

We stayed here prior to our recent trip to Cuba and on our return. It was reassuring that our vechicle was parked on site at the hotel. The shuttle was amazing and so quick to pick us up!! The rooms a very nice and clean and staff very accomodating. The restaurant attached to hotel was amazing for us to unwind at the start of our vacation and supper was very good!! Will definitely book in future for trips. I would reccomend calling and booking the hotel/park and fly directly from hotel for the best rate!!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave us you honest opinion. We are so happy reading your kind words towards our property. Our goal is to ensure that our Guests have a comfortable and a smooth stay especially while being on vacation. Your business is important to us and we hope to exceed your expectations once again. Feel free to give us a call if you have any further questions or concerns. -Management


User 05/03/2020

This hotel was nice and was perfect for what we wanted it for which was a hotel to stay in before flying out the next morning. We needed to be able to park our vehicle and get a shuttle to the airport and both were provided. The hotel is very nice and clean and comfortable and worked great for what we needed. We will probably stay here again next year. Price was reasonable.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave us a review. We are so happy reading your note especially that everything worked out for you. Our team strives to provide the best service possible to our Guests and make them feel at home. We do hope to see you again, and if there is anything else we can do for you, please do not hesitate to give us a call. -Management

"Awesome experience"

Emilyy_34, Toronto, Canada 05/03/2020

I usually don't write reviews but this experience has been one unforgettable one.We had stayed at this property a few times in the past as service in the hotel had always been a great but the shuttle service has always been horrible and the drivers have always been rude.We had an older gentle men who look like he may be Indian who would always beg us for tips before handling our luggage's which I thought was very rude.I decided to try this again after all the hotel experience was always great to my familybut this time I noticed one thing which really pleased me was the new drivers the Best western had placedIn instead of the old ones we had faced.Our trip going to the airport and back had been awesome as the driver they was right on time and taken us back to the hotel safely.We had issues previously with the older driver we met where they would come late and had no manners.I had a great experience with the new drivers named Sathies & Nate from what the front desk agents had mentioned that there names were.Great overall service and very efficient.This hotel will definitely be my second home and hope to have great services from humble people like them.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for taking a moment to share your experience and for the kind words. I am happy to hear you found our Shuttle Service to your liking this time.. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. -Management

"Room Needs Updating"

CARCollingwood, COLLINGWOOD 01/03/2020

Easy check-in the person behind the desk was pleasant. The room we had was really tired the furniture was badly marked and scratched l see better at second hand stores. The bed was lumpy and uncomfortable. The bathroom was awful it requires all new fixtures the bathtub/shower tape had a steady leak and the faucet itself was cracked. Who ever cleaned the room forgot to clean the toilet seat it was dirty. Won't stay there again for what we paid there are plenty of other places in the area.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for providing us with your feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Our property is going through some renovations and we are excited for our Guests to see the new results. We hope you will give us another chance to provide you with a much better service. -Management

"Layover stay"

Passenger377989, Warkworth Canada 26/02/2020

Stephenie is the best! Faboulous service and she makes you feel welcomed. She is so personable and kind! The service has always been great and it has a small boutique feeling to it! Truly is a home away from home!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We are lad to see that Stephanie made you stay wonderful and she was most helpful to you. Guest satisfaction is our number one priority and we are happy to see we did just that. We hope we can continue providing you with the best services, and see you again soon. -Management

"Wet Floor - Dirty Tub - Hacking neighbor"

Marc L, Stoney Creek, Canada 24/02/2020

As a platinum rewards member I have stayed at BW properties quite a bit - I was disappointed with this property. We needed shoes in the washroom when we woke in the middle of the night for a flight the bathroom was soaked. did not report as we left for flight at 4:00am. The tub was discovered due to what looked like soap scum. Noise was crazy! outside we could hear the base of music from somewhere. And the walls where supper thin we could hear the guy in the room next door coughing from what I can only assume was a deep chest cold! I normally am a very heavy sleeper but this was unbearable!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for providing us with your feedback and for sharing your thoughts with future travelers. On behalf of our entire team, I would like to apologize for failing to meet your expectations. We understand how difficult it may have been for you to wake up to a dirty tub especially having an early morning flight. We are extremely sorry about this and we hope to get another chance to exceed your expectations. Our Front Desk Staff are available 24 hours to ensure you a quality night's stay, and we would do everything to change your room and get you to a much quieter area. Please rest assured I will be sharing your concern with our Maintenance team, and Housekeeping team to resolve these issues. -Management

"Worst stay ever"

Taylor S, Sudbury, Canada 16/02/2020

We booked a room with 2 queens for my family of 5. When we got there only 1 king and no other rooms available. We also booked the shuttle for a flight when time came for shuttle even tho we had a tag was full so had to pay $50 cab ride. My entire family started our dream vacation in the worst mood because of this poor hotel. Do yourself a favor spend $40.00 more and get a good hotel

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for taking the time to provide us with your feedback. On behalf of our team, I would like to apologize for failing to meet your expectations. We understand how important it is to provide you with the suite you initially booked for, however you were given something else. This is not the type of service we aim to provide here at Best Western Plus, and I do apologize about the error. Regarding the shuttle, because the maximum capacity is 21 Guests, we were unable to put you on the shuttle. Again, I do understand that it was an error from our end and we do accept your concern for this. We hope you will give us another chance to exceed your expectations, and we look forward to having you back as a Guest. -Management

"one night at Best Western"

jvclassen, Gananoque, Canada 16/02/2020

Nice hotel with a nice pool and whirlpool. We stayed at the hotel for one night, then flew out on one week vacation early the next morning. Decent price for a Toronto hotel, however the fee for parking our car while on vacation was quite expensive compared to the park-and-fly at Pearson airport, (we were alerted to this by friends after we made our booking, but will look at other arrangements for our next vacation.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. -Management

"Worst Hotel Experience Ever"

User 14/02/2020

Check in system was down for days, took 1.5 hrs to stand in line to check in to our room manually, Door Key card would not work twice, both rooms requested not available, 2 cribs requested not in room upon check in ( required to visit to front desk while cutting in line of people checking in to obtain cribs), Airport shuttle not accommodating our group size as requested at booking and checking, Shuttle driver very rude... at all that is simply our check in and out to the airport. While waiting to check in, one lady requested to speak to a manager as there running boards of their vehicle was stolen while in the parking lot.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the check-in delay, and the key card access. I will address your feedback directly with our team. If there is anything else I can do for you, please contact us directly at the Hotel. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

"Stop over"

gracezy_12, Toronto, Canada 11/02/2020

We stayed in this hotel during our stop over round trip from Punta Cana w/ my Family. Close to the airport and shops. Hotel staff is helpful. Our room is organized and clean. Affordable and a place to be recommended for customer.

"Second home before traveling"

Hailey2771, Oshawa, Canada 10/02/2020

Myself and my family use this hotel as a great place to stay the night before heading on vacation.Staff is great but the main reason is the awesome shuttle service they have there.I believe they have the best service out of the hotels I have stayed at the airport and one of the best drivers. There was one thing myself and my family did not find appropriate which was the verbal abuse the drivers go through when being told to pick up the guest baggage when realistically they don't need to has there just a driver.I had taken the shuttle every time I stayed over where I would see this happening and have left a comment to the front desk and letting them know this isn't correct.Last week we had gotten back fromvacation and as we were getting on there was a group of 12 that joined us and left there 13 extra large luggage's on the curb and mentioned to each other it's the drivers job to haul it in so we won't have to break our backs.We were extremely shocked with the abuse the employees go through that my husband mentioned to them it's your duty as they will assist but there was no way they are going to ruin there backs for things you packed to bring.We had gotten back to the hotel and we intentionally sat back to have them get out first.I had left a comment again and they mentioned they would let the manager know.Great hotel great service and this is what people expect but no to babysit. I work for a the labour board and this is not acceptable as I believe there should be something written out at the front desk to show customers they are responsible before giving anyone a hard time early morning before getting on the shuttle.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with a feedback and for sharing it with other travelers. We appreciate your kind words towards our property and for understanding this situation. Our team work exceptionally hard to meet every Guest request, however sometimes we may face verbal abuse which we find a way around in order to keep our Guests happy. This is in fact correct that our drivers do not need to life heavy items; however assist our Guests who may need the extra care. Satisfaction is our number one priority and we promise to follow that rule. Once again we thank you for your response.

"Comfortable friendly hotel"

SueH496, Canada 03/02/2020

We stayed overnight before getting an early morning flight. Check in was friendly and efficient. The room is basic but is clean and does have a coffee maker, fridge and microwave. We have stayed here before and as it's conveniently close to the airport. It's our ‘go to' hotel when staying overnight in the area.

"great place to stay when catching a plane"

User 31/01/2020

Clean hotel with friendly knowledgeable staff. Nice restaurant in the hotel with a good variety of delicious food. Close to airport with shuttle service and stay/ park/ fly services. I would recommend this hotel.

"Great sleep"

Dafs34, Gore Bay, Canada 26/01/2020

I have stayed here many times and have yet to be disappointed. The bed and the pillows super comfortable. A breakfast would be nice but it is not offered. Free airport shuttle is a bonus. There are several restaurants within walking distance of the restaurant.

"Nice stay"

User 20/01/2020

The hotel itself was a pleasant surprise. Staffs were friendly, in-room amenities were good ( coffee-regular, decaf, tea/microwave, refrigerator, hairdryer, soaps and shampoo, conditioner). The room was well kept. Because of its location, if you want to go out for dining/coffee in the bad weather, it was not so convenient. Though Starbucks is in the 10 min walking distance.

"Nice Hotel - Bad Service"

Boardapalooza_2010, Corunna, Canada 19/01/2020

Hotel is pleasant and clean, I do have safety concerns from a shuttle standpoint. Leaving the airport there were more people than seats available, luggage everywhere and people standing and holding on while travelling the 401 to the airport doesn't seem safe. It is a bit of a distance from the airport. Upon arrival back to the airport after my trip, I waited til my luggage arrived and called as laid out on the business card handed to me. Called twice and no answer?..exhausted I took a taxi and 40 dollars later I was at my car. I will not use this hotel again for future travels.

BWPLUSTorontoAirport, General Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for sharing you experience. We are alarmed by the service you received from our Shuttle. This is absolutely unacceptable and we will be conducting a full investigation on this. The safety and security of our Guests is our number one priority and I am extremely sorry to hear you've been put in to that position. Regarding the wait time, because of the unexpected weather we have been getting, the shuttle buses may have experience a slight delay. We do once again apologize about this and we hope you can give us another chance to exceed your expectations.

"Terrible Customer Service"

themanoftheland8, Ottawa, Canada 19/01/2020

We ended up staying at this hotel due to a set of delayed flights. By the time we got to the hotel, it was around midnight, and we needed to be up by 5 am to get back to the airport for our delayed flight. When the shuttle finally arrived and we got to the hotel, it took the agent almost an hour to check us in, cutting down on our already limited sleep time. The representative sat there for 45 minutes fumbling around with the computer, clearly not familiar with the system. Another representative came up and checked in 5 groups in that same period of time, not offering any assistance to the employee that was fumbling around attempting to find our reservation. The room itself was fine, but the service here was quite lackluster and could use significant improvement. Especially considering it was an airport hotel, it seemed like the hotel had no value for guests' time late at night when it was just going to be a quick night's stay.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave us a review and for sharing your feedback with other travelers. On behalf of our Front Desk Staff, I would like to apologize for having you kept waiting. We do understand how tiring it can be while travelling, and it's very important for us to ensure you get the highest quality of stay, and a night of full rest. This is not the type of service we aim to provide, and we will be training our staff member so this situation doesn't repeat itself. Having said that, we also do have a few new members who are in learning which may have caused the delay. We hope you understand and if there is anything we can help you with, please give us a call to speak with one of our Managers on duty.

"Park, Stay and Fly"

Tanner2305, Toronto, Canada 16/01/2020

My wife and I stayed at the Best Western Plus for a night prior to flying to Florida. We booked the parking package which let us leave our car there while we were away. We had a 6:20 AM flight so we booked a 4:00 am shuttle. The bus was there on time and managed to accommodate all the guests needing to get to the airport that morning. Hotel had coffee in the lobby waiting for us before boarding the shuttle. Our room was on the first floor right at the end of the corridor. Room was clean and had all the amenities we needed for the night. Bed and pillows were comfortable. You could hear planes flying over however otherwise the hotel was extremely quiet and peaceful for a busy Friday night. The only one negative was the shower temperature. I had a shower before bed and the temperature was luke warm at best. My wife had a shower when we woke up at 330 and the temp was no better. I'm not sure what the issue was but I can tell you the shower wasn't very pleasant at all. The hotel also had a small charming and comfy restaurant (The Postcard) on site. You don't even need to go outside to eat there. Food and service was excellent. Highly recommended when staying at the hotel. Shuttle was right there when we returned. That was great timing. We were the only ones shuttled back to the hotel. Great service! We'll certainly book this hotel again when flying out early.

"Excellent Rest Stop"

User 16/01/2020

Stayed at this Best Western for the first time as I normally frequent Miami more than Toronto but it was like walking into one best western in to the same on i stayed at the last time. Had a thirteen hour lay over with the family.

"Worst Customer service"

User 15/01/2020

This has had to be the worse service I've ever had. I had a book months in advance . I get to the motel and they inform me that there is no parking for long term. I informed them that I live 4 hours away and simply cannot leave my car. Many parking spots open. I offered to pay for parking yet I was laughed at by the front desk attendant and manager didn't seem to care. This used to be my hotel of choice when I travel. Now I stay at the Montee Carlo Inn. Manager waived my parking fee as issues I had with best western. Not an action that needed to be done. Amazing restaurant there as well. I've worked in the customer service field for over 6 years ; best western this is how you lose customers

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for providing us with your feedback. I would like to start by apologizing for the negative experience that you had during check-in. After carefully looking into your profile, it did not seem like you added the parking package to your reservation. Because of the high demands for parking, we recommend our Guests to book before hand to avoid any disappointments. Long term parking is not available unless you add that specific package, and therefore you were denied that service. Once again, we do apologize for the misunderstanding, and we do hope you understand and give us another chance to exceed your expectations.

"Untidy room, very poor shuttle service"

Rod M, Lethbridge, Canada 15/01/2020

After over an hours wait, in the cold, the shuttke finally arrived. During our wait we saw shuttles from other hotels come and go numerous times yet our shuttle arrived 1 hour andcten minutes after our call. Our room was very untidy, wet towels on the floor along with a dirty pair of socks, very gross. Our room was run down with a bit of of an odour, worst hotel stay ever.


User 14/01/2020

Very handy to airport, shuttle bus runs every 40 min ., 24 hours, which was great as my plane was late and I arrived after midnight. Many shuttles in foreign countries end at 10 pm! Check in was friendly and speedy! Room clean and warm, in January, that was nice to walk into a cozy room. Internet worked well but cuts off early in morning which is not good for doing last minute checks. No mirror over desk was inconvenient for more than one person to prepare in the morning, if the other is in the bathroom. Standard hotel room with comfortable beds and pillows! Continental breakfast is a good start to the day, yogurt, fresh fruit, toast and coffee? I have stayed there 6 times in and out of country! Pool and hot tub good, but hot tub is on a five minute timer which is not convenient! Hot tub is important to me so happy it was running well! So many times times they are out of service, so it is my first question upon reserving.


User 09/01/2020

Arriving from our trip at Pearson, we contacted the BW on Eglinton for pick up. We were told to watch for the shuttle and identify ourselves to the driver. We did so but were taken to the BW on Dixie road. We asked the driver if he could return us tot eh BW on Eglinton which was 5 mins away and were refused. We went to the front desk and were told, in essence, that it was not their issue. We contacted the BW on Eglinton and explained that we had followed their instructions and the driver had us board the shuttle. Neither hotel was willing to help us which resulted in a $25 taxi ride between the hotels to get to where our vehicle was parked. I see no reason why one of the two hotels could not have sent their shuttle a little out of the way (5 mins) to help us. Next time we will stay at a hotel with a little more concern for their customers.

"Park and Stay - Excellent; Sleep - Terrible"

annal335, Brantford, Canada 05/01/2020

For an airport hotel, you'd think soundproofing would be a given. Well, not here! The walls are paper thin and we could hear every word from the couple and their children staying in the room next to us. Given they didn't stop talking until after midnight and we needed to be up by 3am, it did not make for a particularly restful night. We'd have been better off sleeping in our own beds 90 minutes away and getting a better rest. And it wasn't just our room. My sister and her husband had the same problem in a different room. It wasn't that the people next door were particularly loud, it was just really bad soundproofing. This is something to know if you are thinking of staying here and value sleep! Apart from this the hotel is fine. The front desk staff were really helpful and this was a busy time of year. They were also very patient with my elderly and anxious father! The beds are comfortable as are the pillows. The Park and Stay option is excellent value for money. The shuttle is every 40 minutes. Overall - an okay stay. I'd have given it 4 stars if the rooms were better insulated.

"Excellent Park stay fly hotel "

tomtom1900, Kingston, Canada 03/01/2020

This stay was better than I was expecting! It was gorgeous in the lobby - looked newly renovated, clean, and comfortable beds. The park, stay, fly option was perfect with no issues. We arrived late on our return flight and was offered a free no charge late check out. Amazing! We would stay again without question!

"Clean Airport hotel"

marchbreakneeded, Ontario 01/01/2020

Excellent stay close to airport. Can park right in property. Good steakhouse nearby. Free airport Shuttle. Was able to accommodate your group on one floor near each other. Has a pool but we didn't use it . Would stay again and again

"Best stay ever!"

Donna C, Paradise, Canada 30/12/2019

Staff went out of their way to make us comfortable, by giving us an extended checkout time to coincide with our airport departure. The breakfrast, even though it was not free, was EXCELLENT and well worth every penny.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Donna, Thank you for choosing Best Western Plus and taking your precious time to share your feedback with us. We are very pleased that you had a pleasant stay with us. The team and I strive to provide our guests with the most comfortable stay and highest quality service. Your positive feedback is always a great source of motivation. We look forward to welcoming you back very soon. Warmest regards

"Paper thin walls"

User 21/12/2019

The hotel lobby was nice, check in and out were great, shuttle to and from airport were awesome! only complaint is that the walls are paper thin and we could hear everything the next room was saying and doing. all night long

"family trip"

Lillian W, St Williams, Canada 21/12/2019

We stayed here before our trip to the airport. We stayed before and after our trip. We used the park and fly rate. We did not use the pool or hot tub. Rooms were clean. Prices a bit high. No breakfast available for free. Could not use wifi on our return.

"Best ever"

Mysticalsleepydude, Toronto, Canada 09/12/2019

If you dont go you wont have fun.!!! Muwhaahaa. Enjoyable, and quiet, dependable staff, front desk was kind. Rooms were cleaned on time, and always respect the privacy, very knowledgeable about area and services.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, We are so happy to read your review and specifically that you had a wonderful stay with us. Our staff work hard to exceed guest expectations and we always want you to leave with a memorable note. Safety, cleanliness, and sanitation for our guest is everything to us here at the Best Western Plus Toronto Airport. We also do have many discount cards for local restaraunts and entertainment for you to check out during you next visit. -Management

"Pre-honeymoon stay"

Jennifer R, Kingston, Canada 09/12/2019

Friendly staff, clean rooms, park and fly rates reasonable. The pool and hot tub was awesome! The restaurant had great food for a reasonable price. Internet was fast and reliable. Would definitely stay again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Jennifer. We are so happy to hear you had an amazing stay with us and for choosing our property. Here at Best Western Plus Toronto Airport, we love seeing these memorable events being held at our hotel and we want to be there for you every step of the way. We wish you and your partner nothing but the best with your future endeavors and a happy life. We hope to see you back on your next big day and if there is anything we can do before hand, please do give us a shout. -Management

"Good Location for a pre holiday stay"

russell85, Orillia, Canada 06/12/2019

We stayed overnight before our 2 week trip to Antigua. Comfortable room and a nice dining room with good food. We were able to park our car at the hotel for the 2 weeks. In addition, they have a shuttle service to the airport which only takes about 15 minutes. Would certainly stay here again.

"Over night on way to airport"

debrasU8013DF, Port Burwell 06/12/2019

Rooms were very clean. Beds were comfortable. Only problem was we didn't receive our wake up call. The lobby was comfortable and clean where we waited for shuttle to the airport. This is an older hotel but is well looked after. Would stay here again.


User 02/12/2019

Very good and location. Breakfast only thing, is a full fee, not nominal fee. They do have plenty of places to eat around area, location right next to hway. Otherwise everything was great at the hotel.

"Great stay"

User 01/12/2019

Stay here as we had a lay-over. Great hotel for the price we paid. Very clean and in great condition, friendyl helpful staff. Would definitly stay again. Resuraunt was good with large portions. Clean modern guest room.

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for your kind words and leaving our property a great review. Our staff work hard to ensure guest satisfaction is met and they have a comfortable stay. Please also remember to take advantage of our great Best Western Plus rewards program and take initiative of the great perks that follow. We thank you once again for your loyalty to our brand and look forward to seeing you in the future. -Management

"Watch out for the shuttle!"

K1007CApeterb, Kingston, Canada 28/11/2019

The hotel is average at best and the staff not so much. But the worst part was the shuttle. Had to wait more than 45 minutes for it to arrive at midnight. The bus was decrepit, dirty, worn out and had no seat belts. In the morning, even though there was a shuttle at 8:40 and 9:20, there was none at 10, as I had expected. The surly front desk staff said that I had to have made a reservation. Well no one said that at check in or check out. Had to take a taxi for $27. It isn't actually close to the airport either. Never again. The breakfast was good though.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for providing us with your valuable feedback. I would first like to apologize about the negative experience you had with our shuttle service. This is a free service that is available for our guests and do run every 40 minutes during peak hours. Sometimes due to weather and traffic, the shuttle might be a little late. We will review this with management about the cleanliness and will make sure to have that resolved. Thank you for your time, -Management

"Great Location"

481sunset, Stittsville, Canada 25/11/2019

Easy access to airport Good service and parking , room clean, lots of towels, no issues Food close by to purchase plus restaurant Easy check in and check out GREAT shuttle service Unfortunately they forgot my wake up call good thing I also set my phone

"Best Western Toronto Airport - Quick Visit"

infoY4677SW, Cornwall, Canada 24/11/2019

Excellent helpful staff, quick check-in/out, clean, all around good experience. Breakfast was quite good in the morning, polite service, waitress was a little overworked. Limited selection on tap in the bar, but otherwise it was quite ok.


normanddoucet, Montreal, Canada 23/11/2019

Over all ok for the price Rooms need revocations ASAP Bathroom is old style enclosure, the carpet was old and worn out windows were so dirty so barely see outside. The staff were very nice. the parking was overloaded and I could barely fit anywhere

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Norman, Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Also, we are working towards revamping our room interior so we can promise the highest quality stay for our future guests. Please contact me through if you want to discuss this further. -Management

"Very Good hotel but amenities lacking"

EMedyes, Winnipeg, Canada 23/11/2019

This hotel is near the airport and is both clean an modern with an onsite restaurant and lounge. Guest Rooms are ample and clean. The major drawback of this particular hotel is that it is far less desirable to the week-long business traveller as there is no free breakfast or onsite laundry facilities. (There is a sit-down restaurant plus an offsite laundry service available)

"Great value!"

User 21/11/2019

This is a preferred hotel of the Mississauga Steelheads OHL team, and we stay here every time we come watch our son play. Free parking, wifi and a hot breakfast make this clean and stylish Best Western Plus hard to beat. Pleasant and helpful staff, amenities always in good condition.

"Best Western Dixie Road Airport"

patber1312, Riviera Maya, Mexico 20/11/2019

Overall 4 stars. Just mostly TV Program system and choices of more dishes at restaurant. Very good location . Good comfortable beds. Very clean rooms.. only thing they could have more choices of fo9d at the restaurant and we found it a little over price.

"Not up to Best Western Standard"

PATTI G, Edmonton, Canada 19/11/2019

Dirty, taps dripping, bath tub old, dirty, stained. Bathroom horrible odor. Beer caps on floor. Internet not working. Simply told to keep trying password. Failed on 4 devices. Single staff at front desk couldn't manage guest service.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Patti, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met in your interaction with our business. Your happiness is our number one priority and we want to retain your business. I will get in touch with our staff to discuss these issues to prevent them from happening again. Due to the inconvenience, I would like to discount your next stay with us. Whenever you are ready, you can directly email me -- and we can create a new reservation for you. -Management

"Shabby and outdated"

Shirley-AndyB, Kelowna, Canada 15/11/2019

Stayed one night here. The hotel is shabby and old. The shower did not work properly and the pillows were lumpy and had an odour. Worst of all they tried to overcharge me by 20 dollars and because I insisted on them correcting this I almost missed my ride to the airport as it took them about 20 minutes.

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Shirley, Thank you for providing us with your feedback and sharing it with other guests. On behalf of our entire team, I would like to apologize for not meeting your expectations. Our hotel is ongoing with renovations to maintain high standards with Best Western. Regarding your room condition, please let our Front Desk know right away if you encounter any problems so we can have maintenance address the issue. If they are not able to do so, we will gladly change your room to ensure a quality stay. In terms of the airport ride, this is a free service shuttle that runs every 40 minutes. Due to traffic or weather conditions, there might be a slight delay. I hope you will give us another change as we welcome you back in the future. Management

"Good overnighter"

SusanVictoria50, Victoria, Canada 14/11/2019

Although the hotel is aging, it's clean and mostly updated. The staff, in particular the shuttle driver and reception, were very pleasant. The shuttle arrived exactly when they said it would, after we called for pickup. The restaurant was closed for a private function, but there are other options within walking distance.

"Friendly Staff, Clean & Convenient Location"

jwhitbread2019, Kingston, Canada 12/11/2019

I have been staying at this BW Plus a couple of days per week for the last several weeks for business training. The staff is very friendly, the rooms and hotel is clean, and very convenient on/off Hwy 401. The pool & hot tub were clean and temp was comfortable. Luggage trolleys get scooped up early, so load up your vehicle early if you can, then enjoy breakfast! I highly recommend this hotel. JW - Kingston, ON

"Good pre flight stay, week long parking"

womanseyeview, Barrie, Canada 09/11/2019

This was a very satisfactory place to stay for the night before an early morning flight. The beds were comfortable, the windows well soundproofed and the shuttle efficient - couldn't want for much more at this price. We also took advantage of the week long parking option at a competitive price.

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave us a review. We greatly appreciate your feedback! I am happy to see that you have enjoyed your stay with us as customer service is our number one priority. We welcome you back in the future. -Management

"Great Hotel"

JFLeB325, Moncton, Canada 07/11/2019

Stayed at this hotel last night during transit. Hotel employee was very nice and gave us a free upgrade. The room incuded an indoor sauna and jacuzzi (which was dirty). Bed was very comfortable and room was extremely spacious. You can tell its an old hotel that is need of small touch up renovations, but highly recommend anyways.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words and we are happy to see that you have enjoyed your stay. We are going through some new renovations to meet our guest expectations and hopefully you will visit us again soon. I will address your issue about the jacuzzi with our housekeeping team to prevent this from happening again. -Management

"An unexpected pleasure!"

Thomas S, Eugene, OR, United States 01/11/2019

A late rainy evening arrival and to a city I had not been before had me exhausted. Not quite sure what to expect with an unknown hotel, I was pleasently surprised. The front desk/check in was quick and efficient. I understood this hotel was in an 'industrial' area near the airport and had noticed that it did not provide the usual 'free breakfast' Best Western Hotels are known for but had a restaurant on the property. Not a problem---the room rate was good and I felt I could select from a well priced menu, which was true. All in all a great experience! I was automatically upgraded (because of my Reward status) to a premium room and enjoyed a great meal in the restaurant. ALL of the staff were helpful and professional and the property clean.

"Great hotel for cost"

Kathy C, Kingston, Canada 30/10/2019

Hotel is amazing for staying over parking and delivery through a shuttle to hotel however if you are with a larger group the return pickup is horrible. The last 2 times we have ended up taking a 50 dollar cab back to hotel to pickup car

"Good stopover for airport travelers"

pjdm, Calgary 30/10/2019

I had to book two rooms for elder and caretaker and early flight next morning. Very close to airport (10-15 minute shuttle). Good shuttle service. Nothing in the lounge in the early morning, not a single bun or piece of fruit or anything so I would encourage management to upscale the offerings for early morning travelers using this hotel. Value was otherwise excellent.


User 28/10/2019

From the time I entered the Hotel until the time I left, I was treated with courtesy, respect, and professionalism, every step of the way. The front desk staff were warm,helpful,and accommodating. My room was super clean thanks to Valarie and Maxime. These two ladies are solid gold. Thanks to Anya in the lounge for serving me so fast as I was in a bit of a hurry.I will definitely stay here again.

"Family trip"

dmariesmith19, Verona, Canada 23/10/2019

Excellent service. Clean room. Great transfer to Toronto airport. Easy to book online. Questions answered quickly when calling for info. Appreciate the ability to leave our vehicle at the hotel for duration of our trip.

"Ms S. Graham"

Sandy G, Cobourg, Canada 23/10/2019

I was so impressed by the service we received from an employee called Tania. She tried to accommodate our request for an accessible room but they were booked. So she reserved a room on the first floor close to the lobby, which was great for us. She emailed me prior to our arrival. Great service!

"Not a great experience."

User 23/10/2019

I have low expectations of an airport hotel - to me it's just a place to sleep. However this Best Western was beyond what was acceptable. The electrical outlet in the washroom didn't work, and the maintenance team was unable to fix it. The tap on the sink leaked and was difficult to turn off with a tap that wasn't secured properly. The bed was extremely uncomfortable and sagged which made it difficult to fall asleep. It was inexpensive but I wouldn't recommend staying here to anyone

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Julia B, We are deeply sorry for any dissatisfaction you experienced during your stay with us in regards to the condition of your bathroom. We strive to not only meet our guest's expectations but to exceed them as well, so we are deeply sorry if we let you down. We do hope you would reconsider giving us another chance in the future to provide a more positive experience for you.

"Breakfast is NOT included at Best Western Plus Toronto Airport Hotel."

User 22/10/2019

We were extremely disappointed that our hotel reservation did not include breakfast (or compensation) as we are accustomed to as faithful BW customers. We use Best Western exclusively in our travels. We have stayed at over 60 BW Hotels across the USA and in Rome Italy, because of the quality, amenities and included breakfast. Breakfast has always been included or compensated for in each of the BW Hotels we have stayed, with the exception of Best Western Plus Toronto Airport Hotel, Mississauga, ONTARIO. We were not informed that breakfast was not included when we made the reservation, when we checked in , or when we asked when was breakfast served. I approached the desk about this discrepancy and was offered "sorry".

"Tom's Trip to Aruba"

tomlogan001, St. Catharines, Canada 21/10/2019

My family and I stayed at the hotel for 1 night. The purpose of the stay was due to an early morning flight to Aruba. The hotel staff was very friendly, helpful and courteous. The restaurant food was excellent and the restaurant staff was very friendly. They took the time to socialize with us, but were very attentive to other patrons. The location is very good if you are catching a plane at Pearson Airport. The shuttle was on time and picked us up from the airport on our return because we parked our vehicle at the hotel for a reasonable fee.

"Great service"

Tammy4673, Sudbury, Canada 15/10/2019

We did the park, fly, sleep option for our trip to Cuba. We were gone 11 days and when we got there late October 1st, check in was fast and staff were very friendly. Room was very clean. This hotel had one of the best rates for that many days for parking. We will definitely book here again in the future.


Ian W, Hanwell, Canada 14/10/2019

This is my go to hotel when flying out of Pearson Airport. Check in and out were quick and efficient. Received a complimentary upgrade on arrival...nice surprise. Room was spacious and furniture was clean and comfortable. Bed made for a good nights sleep. Bathroom was clean and well appointed. Internet was stable and fairly fast. Free parking was available if needed. Airport shuttle was on time and driver was polite and helpful with baggage. Another great stay.

"Maxine the original"

User 12/10/2019

Maxine who cleaned the rooms on the second floor was amazing. Personality and charm. Made our visit unforgettable. She was incredibly accommodating and got me more toilet paper without hesitation when asked. She has a light about her that shines bright. I give her two thumbs up!!! Thank you for your kindness!

"Always a great stay."

771janicep, Chelmsford, Canada 10/10/2019

I've stayed at this location a few times this year and not once have they not been able to accommodate my fear of elevators.. my colleagues get rooms on upper levels but the receptionist always manages to find me a room on a lower floor. I love that.. the location is easy to get to and there is room to park our semi. I always feel welcomed when we arrive. The local restaurants have great food. I enjoy staying here.

"Good stay"

Francis D, Fuengirola, Spain 09/10/2019

Service was good, excellent breakfast, good location next to Toronto International Airport with pick up at door 10. The driver was curtious, reception was quick and checkout was very efficient helpful desk service

"great breakfast"

155012Mary, Sault Ste. Marie, Canada 08/10/2019

This hotel is reasonably priced. It has a great breakfast in the morning which is included free and the staff is very friendly. They also have a free shuttle to the airport. The rooms are very neat and very clean.

"Great value and clean"

1984roadstar, Teeswater, Canada 05/10/2019

Very clean, restaurant on site was a bonus and Subway next door also handy. Got a great rate with my Best Western Rewards. Second time staying here and would definitely stay here again as well as recommend it to others.

"Mostly Very Good"

va7jgs, Vancouver, Canada 05/10/2019

Hotel and facilities are usual BW high quality, service was excellent, received a nice upgrade, location for airport transfer is convenient, airport noise was minimal, frequent free shuttle both ways but that shuttle van badly needs cleaning!

"Good overnight stay"

85CraigA85, Barrie, Ontario, Canada 03/10/2019

Booked room using CAA membership. Got an excellent room. Clean, comfortable, lots of room. Easy to book online. Quick check in and check out. Good parking. Did not eat there or use the pool so no comment.

"Bit of a mixed bag"

Tedf, Canberra, Australia 02/10/2019

Definitely a mixture of good and bad here. The good parts first - checkin staff were quick and efficient, the shuttle bus service to the airport worked well, and dinner at the Postcard restaurant was excellent. Now the not-so-good. When we opened the door to the room, the blackout curtains were shut, and the lightswitch by the door didn't work. As it happened, a hotel employee just happened to walk past, stuck his head in the door, and suggested there was a lampstand off to the right. I took one step in that direction (it was pitch black), and my shin crunched into a coffee table. One very loud expletive later (the hotel employee walked away without a word), I picked myself off the floor and gingerly located the lamp. I'd hit the coffee table hard enough to draw blood, and I can't help but wonder about the consequences of an elderly guest doing this. Later that evening, we found that the bath/shower was completely clogged, and wouldn't drain. To their credit, the call to reception got a response from their maintenance person within minutes (though I didn't appreciate reception asking me, "Have you pulled the plug out?"), and he had it fixed in short order. Thanks to my throbbing leg, I didn't sleep overly well. The forty-five minute wait between ordering breakfast in the restaurant, and it actually arriving at our table, didn't do much for my sense of humour either. Overall, an ok hotel, but I doubt I'll be back.

"great hotel"

dawne85, Edmonton, Canada 02/10/2019

Excellent shuttle service. Hotel is lovely, very friendly staff, very organized. When we are in Toronto this is the only hotel we stay at. We can get a free shuttle to the airport and be in downtown Toronto in about 15 minutes without any traffic problems.

"Nice hotel in a good location."

User 27/09/2019

We loved our comfortable bed in this nicely decorated hotel. Restaurant in Hotel and 2 other options nearby. Used their park and fly option, which included a shuttle bus to/from the airport. This was our 2nd stay and enjoyed it very much.

"Great place to stay for visiting Toronto area."

Lusitex, Kennedale, Texas 24/09/2019

We stayed five nights and made it our base for visiting the Toronto Metropolitan area. Check in was quick and easy and we were upgraded to a two room suite. One room had two queen beds, with upholstered arm chair and foot stool and a desk with an office chair, large screen TV, bureau, microwave and mini fridge. An open square arch leads to a second room with same setup except it had one King bed. The rooms were clean, large with ample space and the beds were comfortable.. The only issue is that the AC unit was somewhat loud during operation. All staff were courteous and helpful. Parking is complementary and location is easily accessible from highway and main roads. Hotel shares area with a restaurant and a car rental operation so ingress and egress can be challenging at times. It suited our requirements quite well.

"Decent for one night"

ItineraryGoddess, London, Canada 23/09/2019

The room was comfortable though bedroom is small and bed was not a king as we thought we had requested. Staff are not very outgoing but efficient. Hotel shuttle service is convenient but a bit of a wait on the return. Bus itself is pretty run down. Good for one night and park and fly.

"Always a restful stay"

Brad D, North Bay, Canada 23/09/2019

We take advantage of the hotels location and facilities including their great airport shuttle service whenever we are traveling by air or simply enjoying a family getaway or a quiet weekend away for two...

"Great place to stay and leave your car"

lyndas454, Canada 23/09/2019

We had a nice clean room and we have had breakfast at the Post Card Restaurant and had good service and the food was very good and generous. Subway right beside. Shuttle to airport. We only needed the room and did not use facilities. All we needed. Clean fresh bedding.


User 19/09/2019

I have stayed at Best Western several times and always enjoyed. I had the family room this time to spend time with my grandchildren and daughter and mother this time. I feel the room was very expensive and unfortunately the pool was very cold to get into and not enjoyable. But overall the hotel is clean and service was satisfactory.

"Central location, great bed!"

Kevin S, Buffalo, New York 19/09/2019

Was only in town for one night and chose this hotel because it was close to where I needed to be the next day. Easy to access from both the 403 and 401. Parking is very tight, appeared to be a lot of airport travelers there. Room was big with a very comfortable bed. Breakfast isn't free but there's a restaurant on site with good food and reasonable prices. Only downfall was that when I arrived around 10pm, my room door was propped open and absolutely stunk of cigarette smoke. Front desk was quick to act and relocated me immediately.

"Not bad and not far from YYZ"

kimberb8808, Brandon, Canada 19/09/2019

This hotel is about 10-15 mins away from hotel but seems closer because everyone speeds like a bullet which makes you do the same LOL! I was upgraded upon check-in, and I'll tell ya...this is the room for you if you have family traveling with you - one king bed and two queens in an adjoining room with a separate door and separate thermostat and tv. Lots of room for sure. King bed was comfy and I like lots of pillows so I had four on there :) The lobby is nice and the hotel overall was clean. I didn't have to pay for parking at this hotel, which was nice, but they do have a pass you place on your dashboard. They have vending machines in the lobby and also a restaurant (It wasn't a great experience in there for me - fries were very dry I needed water after each one that I gave up eating them - and $15 for 6 pieces of wings which they say is 1's not and take it from me .....I'm a wing night-out kinda girl so I know my wings lol!) I would recommend this hotel but I would not recommend the restaurant but there is a subway as soon as you walk out the door!

"Great Hotel"

kirklandw2016, Barrie, Canada 14/09/2019

I was surprisingly shocked at how nice this hotel was when I arrived and was in the lobby checking in. I believe I got a great value for the rate charged for the night. I stayed in suite with a King sized bed and it was very comfy, spacious and quiet.

"kitchen suite in the BestWestern Plus"

rachelwV7694YG, Toronto, Canada 13/09/2019

Our room was upgraded to a kitchen suite, a kitchenette with living room space, The whole unit is equipped with all the cooking essentials .The living room comes with a table, chesterfield, big tv screen - this would be considered a luxury for us home away from home.-very happy !!


Bungaymike, Bungay, United Kingdom 12/09/2019

Great overnight stop, if you're getting in late in the day, and simply want somewhere to crash out. Staff were helpful, and hotel clean and well kept. A bar and restaurant on site makes for a easy resting place.

"Great Park Fly Sleep"

vinjcentp, Kingston, Canada 10/09/2019

A very efficient place to stay. Our 2nd stay was as good as our first. Service personnel were efficient, courteous, and friendly. Parking was easy, pickup even easier. Restaurant had great food and drinks for dinner. Never did breakfast. Rooms really neat and clean.Slept before and after our trip. Shuttle to the airport was on time and quick. Shuttle pick up was not. The promised 40 minute pick up shuttle service took 55 minutes for us and 70 minutes for others, and the calls to check on service giving us a 15 minute then a 10 minute wait never happened. All in all this is a great place to stay for park fly and sleep. Thjere is nothing else near it so enjoy the nice people working there, the easy parking, the efficient shuttle trip to the airport and maybe a decent pick-up unlike the glitch we encountered


Terry M, Hamilton, Canada 09/09/2019

I like this hotel for a staging night before an early morning flight. It's within 15M of the airport. Non-working wifi at first was just a hiccup. I like the toiletries. Didn't even mind the wee spider sharing the bathroom with me. What was an issue in the heat of late August was the air conditioning. It was set at 17C when I entered so I adjusted it upward to 21C for sleeping; no problem. I felt warm in the middle of the night so I dropped it down a degree. This is where the room sounded like a jet engine. It was so loud I simply raised the temperature to shut it off, enduring the warmish condition of the room for the next three hours or so. A good night's sleep before a flight is always welcome. To get one, I might have to have a new favourite airport staging hotel, at least for the summer months.

"Best befor and after .when traveling from Pearson."

Christine Barba... Y, midland ontario 03/09/2019

Staff was great. Comfortable beds. Very clean,shuttle to the airport.resturaunt in hotel coffe staition in lobby. Always stay here befor and after my trips. And I love the best western points. Price was very reasonable.

"Cuba trip return stay over"

MichaelSaw58, Dowling 30/08/2019

A nice hotel, clean and comfortable. Lots of extended parking available and no problems with vehicle upon return to Canada. Shuttle driver very friendly and sociable. Hotel was accommodating to us letting us have a later checkout enabling us to get some sleep after a very late return from our holiday.

"Great hotel not just for the airport"

Gerald C, Windsor, Canada 25/08/2019

A great hotel allways clean with ba great staff. The hotel is just off the 401 with easy access. We stay here when ever we are in town. Nice lounge and dining. There park and fly options are hard to beat if you are flying out of Toronto.

"Convenient and comfortable"

Michael B, Cairns, Australia 23/08/2019

The Best Western Plus Toronto Airport in Mississauga is a functional hotel for those arriving at or departing from Pearson Airport an wanting a place to rest, with a complimentary airport shuttle and good free wifi. The room was clean, reasonably appointed and comfortable. The bedding was provided for a relaxing sleep with the only negative being the somewhat noisy air conditioning system. The staff were friendly and helpful. We have stayed there a number of times in the past and will likely stay there in the future. We typically rent a car at a very economical rate from Zoom Rent-a-Car and it is located only metres from the hotel and the juxtaposition of the two businesses is especially convenient (Zoom also provides free airport pick-ups and drop-offs.

"1 night stay"

mrstthom, Huntsville, Canada 12/08/2019

We stayed here prior to a flight to NYC. We needed parking and shuttle to the airport and this hotel fit the bill perfectly. The room was exactly as pictured and we had a good night's sleep...even though we were up at 3am to catch our flight. I would definitely stay here again.

"BW+ airport"

edwardf968, Bradford West Gwillimbury, Canada 12/08/2019

All was great room, check in and out, just no free breakfast at a BW+ I never asked anyone we were to much in a rush to get to the wedding but its strange that this best western plus does not offer its guest a free breakfast

"Great stay"

Peter L, St. John's, Canada 12/08/2019

Everything was great with our room. I wish breakfast was included. Staff is helpful and friendly. Hot tub, pool and sauna were nice. Everything looked nice in lobby and room. About 10 minutes from airport with free shuttle.

"Good value for vacation travelers for Toronto Pearson Airport"

User 12/08/2019

Our party of 8 stayed here the night before our vacation to get the one week free parking and free shuttle. The hotel is easy to get to off Highways 401 and 407. Rooms are a decent size, we had four to a room in double queen bed rooms. Good overall value.

"Too loud..too smelly"

User 09/08/2019

Stay there two nights,5th floor had a foul smell,the hotel called in extra security for the night because there was a group of 60 teenagers partying on the 3rd floor and one of them pulled the fire alarm at 11:00pm..2nd night circus was on site equipped with strippers and strobe light!! Never again will I stay at this hotel!

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Rene, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for the disturbances you experienced during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

"Nicer than expected"

User 07/08/2019

Was pleasantly surprised by how nice the hotel was inside. Nice lobby & easy check in. Shuttle service to airport was quick & convenient. Although our room was clean there was an issue with our bathtub not draining so it was really gross. Spoke to front desk in the morning at check out about it. Was a given a quick apology & that's it.

"Great stopover hotel"

Sabrinakiwi, Canada 07/08/2019

Fast check in, Staff were friendly and helpful. Will stay again on my next trip. Beds are nice. Comfortable rooms. Free wifi was a bonus. Airport shuttle was on time and quick to hotel. Would recommend for a stop over stay.

"A Great stay, park, fly hotel"

candylove20, NY 05/08/2019

Used the Best Western Plus as has the most affordable stay, park, fly package as we were flying out of Toronto Airport. Fast check-in and check-out. Their shuttle to the airport runs at least every 15 minutes, making it perfect for everyone's departure. Great restaurant/lounge, the food was very good and service was fast. I would use this property again if flying out of Toronto airport.

"Fun night"

jumbocapt, Hamilton, Canada 03/08/2019

It was the best western hotel I stayed in a long time I would stay in this hotel in the near future .my wife and kids enjoyed the pool and hot tub.I would recommend my relatives to use this place when they go to Cuba this fall.

"1 excellent night and 1 very bad night (return) that ruined my rating"

nadonl, Gatineau, Qc, Canada 30/07/2019

Had booked Park, fly, sleep deal. When we arrived at the beginning of our trip excellent service. What went really wrong is at our return. Flight got delayed 2 hours so got in Toronto at 4:45 am. Called for the shuttle and was told be there at 5:00 am. NO SHOW. Called back at 5:10 am, shuttle was back at the hotel. Hmmm: 20 minutes drive, so no way that he was at the airport at 5:00. We were 2 couples waiting at the designated area. Said he would be coming. Called back at 5:45am, said would be here in 15 minutes since dropping people at another hotel. Got here at 6:20am. At least they let us checkout at 13:00. So I think the guy at the reception when we called never followed up with the driver because the driver told us he only got the call only at 5:45am.

"Great Airport Hotel!"

K-Towner101, Kingston, Canada 21/07/2019

We stayed here before and after a flight. The hotel is clean, staff are friendly and the rooms are nice. I like that they have a fridge and microwave in each room. There is also a pool. We also paid a little extra to be able to leave the car parked fro the duration of our trip. The airport shuttle only services this hotel, so you're not making stops along the way. The shuttle runs every 40 minutes. We will definatley stay again the next time we fly.

"They could do much better!"

TravelGeri, Mississauga, Canada 18/07/2019

Stayed there for two nights at start of trip flying out of Toronto. Prices not bad and we could park our car there for the duration of the trip. But the cleanliness and the service are really in need of improvement. Desk clerks not that friendly or helpful. Pool area badly in need of update, thorough cleaning. Meals not bad. Service in restaurant was just ok. In our room, the cleaner changed sheets and then left the dirty sheets in a pile in the room. Left used towels hanging on door, did not replenish shampoo/conditioner or clean the coffee area and resupply the coffee area. The bathroom did not appear to have been cleaned at all. We're usually pretty generous with the room tip, but not this time. Would look for a different place to stay for our next trip.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear TravelGeri, We are deeply sorry to hear that your expectations were not met during your stay us. We strive to provide excellent service and we are deeply sorry if we let you down. The cleanliness issues you experienced are definitely not the standards to which we operate, and I really hope you would reconsider giving us another opportunity in the future to show you that and to provide you with a more positive experience.

"Convenient to Airport"

charlesmbbpC437YT, Woodstock, Georgia 15/07/2019

Nice, quiet room. Clean. Well appointed. Welcoming staff. Restaurant is a bit $$$, but serves generous, tasty selections. Neighborhood is safe, but commercial/sterile ( major highways nearby, . Excellent airport shuttle by arrangement seems to run hourly.

"Conveniet location and good value"

TimfromOntario, Windsor, Canada 15/07/2019

We stay at this hotel whenever we are flying out of Pearson Airport and need a good nights sleep before and after our travels. The hotel is clean, close to the airport, and reasonably priced with free parking and internet. As a card carrying member of the Best Western Rewards program we get a reduced rate as well. It is close to a few restaurants and the hotel serves breakfast starting at 6:30 am which is great for an early start. Recommended

"an airport hotel..."

RangerNeil, Preston, United Kingdom 14/07/2019

Still upto Best Western standards but with alot of so called airport hotels they can tend to regards clients as captive business. Room were large and clean with plenty of towels but food and drink prices were expensive and breakfast service was exedingly slow, it took us 23 minutes to get our scrambled egg, bacon and toast. I booked the hotel with and on my booking comf it said it included breakfast, but alas it didnt it included C$ 7 vouchure towards the breakfsat which cost about 18!

"Awesome Motel"

Sightsee51258573453, Onaping, Canada 08/07/2019

Very Clean , Staff was very helpful , Pool area was very clean . I would stay here again . Easy to find , Very good Breakfast , Very Quite for being so close to the Airport . Before I booked this Motel , searched about 15 places to stay at and I found this one the best to stay at , also Very Good Price.

"There are better choices - no plusses here"

TheWorldIsABeautiful, Montreal, Canada 22/06/2019

We stayed as a family on the way to Detroit. Chose it because it was close to the highway. Check in was fine, but there was no coffee, fruit or snacks in the lobby. For a Best Western Plus, it was very disappointing. No free breakfast either, there is a restaurant on site and you have to pay for breakfast. The first room assigned had a stale, musty, unpleasant smell. After I objected, we were assigned a new room which was better but not great in terms of smell. Usual decor, usual toiletries but the room had a depressing and dark feeling to it. There was coffee and tea in the room, a fridge and a small microwave. Usual degree of cleanliness. We tried the pool and hot tub in the basement- they were ok - but the dingy, dark feeling was unpleasant. As others have said, lots of restaurants of all types around. We did not use the Park &Fly. It was ok for our quick overnight stay but I would NOT recommend.

"Front Desk staff needs to be reconsidered"

Shelley G, Toronto, Canada 19/06/2019

The Front Desk woman that checked us in was rude and unhelpful. Not a good start to our stay! Their management should take note as this is not good representation of the brand. If she doesn't want to deal with guests directly, she should be moved to the back of the house. Disappointed.

"Clean, good location"

V1283YFchristinew, Te Kauwhata, New Zealand 17/06/2019

Chose as had a shuttle from airport after midnight. We landed and called. 24:15 and told 3 mins away,. Unfortunately after 30 minutes I called again. 10 minutes away. The van arrived 2hrs after original call. After. 13 hr flight 2hr stop over 5 hrs flight, you can imagine we were pretty exhausted. Not a good start to our holiday. No apologies received driver apparently was on his break.!!! Service hotel was good, We did not eat at Hotel, although did have breakfast. Which was pretty substantial, waiter very helpful, 2nd morning offered an alternative menu to suit . Overall score. 6/10

"Stayed here three times this year."

Explore683037, Waubaushene, Canada 15/06/2019

Each time the staff were friendly and helpful. The airport shuttle was airport was always on time and did not have to wait long for return pickup at airport. My only issue is that there is always someone smoking outside the front doors even though there is a non smoking sign right beside them! As a non smoker this is particularly unpleasant as I have to walk though it and the smoke blows into the hotel lobby.

"Nice hotel but beds were hard"

Jan C, Lincoln, Ontario 14/06/2019

The beds were hard with not much padding. Bedding was good and pillows were plentiful with a lot of selection. The hotel staff was great and the room and hotel were nice and clean. The bathroom tub was a little outdated.

"Love the BW Plus chain"

Vacation59459438067, London, Canada 09/06/2019

Always very impressed by first impressions of each location we've stayed at. Pool is great, nice and warm. Tidy, clean, well kept. I only look for BW Plus when I book a hotel now. Staff is always very friendly and helpful.

"Very Disappointing the worst hotel out of the 5 Best Western hotels we stayed at over 3 consecutive weeks"

William C, Plymouth, United Kingdom 09/06/2019

I am sorry to say there is little "Best" or "Plus" about this Hotel, rather "Minus" previously indicated in Trip-Adviser. It has a reasonable pool (with no towels and minimal facilities ) which is why I assume its been given a "Plus"? Things started badly with the Shuttle driver who was pretty blunt.(on every occasion we used it) good manners and politeness costs nothing! (he needs a paid 2 hour course on customer relations.) On arrrival we met other guests at the hotel, on chatting with them we were met with a a frown, an embarrassed laugh and a whispered " The Hotel is not great". Our room smelled++ of Musty towels when we arrived, and had to change rooms but the second room still had an odour issue -is it their air conditioning? 'Don' the manager in the bar/restaurant was charming and chirpy-despite an inadequate small restaurant and basic limited menu-he was the star of the hotel.Single handedly he cannot drag this hotel up to anything more than a poor /very below average.This was our 5th BW hotel, over a 3 week vacation. This Hotel really does not merit a "Plus. You get what you pay for, but we felt misled by its BW rating, lesson learnt, next time will use the BW Premier- we are now somewhat disillusioned with the BW Hotel brand, the BW and BW plus with odd exceptions are much more "down market" than we were led to believe. I feel many of the staff try very hard and they deserve better from BW- quite simply customers will vote with their feet which we intend to do.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear William C, We are deeply saddened to read your review in that your expectations during your stay with us were not met. We truly appreciate your feedback and are sorry we let you down regarding the services and facilities we provide at the hotel. We understand you have many hotel brands to choose from and would not want your experience to turn you away from the brand. Your comments are greatly appreciated as we will look into addressing your comments and concerns. I do hope you would consider in the future giving us another chance to provide better experience for you.

"Airport stopover"

Curiosity22178159445, Hamilton, Canada 05/06/2019

Great hotel if you need to be near Toronto Pearson airport, without wanting to pay exorbitant airport hotel prices. Hotel has excellent shuttle service 15 mins journey. Very pleasant staff nothing too much trouble.

"Overnight between flights, stay very pleasant"

Samantha M, Regina, Canada 05/06/2019

The shuttle - We had to stay overnight in Toronto on our way to Dominican and we chose this hotel because of its shuttle and proximity to airport. The only thing that was confusing is when you're at the airport you aren't sure where to grab the shuttle because there are 2 Best Westerns, wen you book take note of the street- I had to call and ask to find out we were on Dixie road, no problem. Our shuttle driver was a nice, clearly hard-working man who was the same person working VERY early the next morning (I hope he got some rest!). There was quite a crowd of us the morning returning to the airport but somehow we all fit with our luggage. The hotel- Checking in was a breeze and the young man at the front counter was super nice and friendly. Our room was good and we appreciated there was a restaurant in the same building. The food was good but the prices were too high for what you got (don't waste your money on the wings, there's like only 5 or 6 of them). Also we wanted to use the gym but it's very small and there isn't much equipment and someone was already in there- no problem-just a heads up if that's very important to you. Overall, good stay, would return.

"Good Place to sleep, park & Fly - near Toronto International Airport"

samjones15429, Toronto, Canada 04/06/2019

Newer very clean place with easy check in & helpful staff. No complimentary breakfast which is a slight minus but still worth staying here.. Had a paid breakfast & it was OK. The room was very clean with comfortable beds. The TV & the plumbing worked well. Free shuttle to the airport which runs every 40 minutes. This gives you time to get your luggage & find the pickup location. We would probably stay here again.

"Shuttle issue and rude front desk staff."

User 03/06/2019

Arrived from Mexico on a 4 hour flight, waited in the hotel shuttle area as directed by airport staff. Waited for over an hour, tried to flag down two best western shuttles neither of which even slowed down. Parking staff again said that is where we should wait. Called the number on reservation, phone rang for ten minutes. In frustration we got a $40 cab. The most frustrating was the condescending attitude of the young man at the front desk. He insisted we must have been in the wrong place despite staff confirming we were not. He was completely unapologetic and when I told him we called and no answer he smirked. The key card did not work to the room we were then given, and after finally getting in the room the I internet code had not been reset. When this was rectified the trip advisor site was blacklisted and blocked. Imagine! So I'm using my data because it's called freedom of information. Won't be returning and will be contacting Destination Experts. Lisa MacLeod

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Good Afternoon Ms. Macleod, We were deeply sorry to read of any delay you experienced with the shuttle service and if you felt the situation was mishandled by the staff once you expressed your frustration to the staff. The shuttle is on a 40 minute continuous scheduled shuttle between the airport and the hotel. Management will be looking at your experience and addressing it with the shuttle company to verify. Again we deeply apologize for any added frustration you experienced on your way to the hotel and we do hope you will consider us again in the future to allow us another chance to make it right.

"Overall great experience, very satisfied!"

User 01/06/2019

This is the second year that my friends and I have stayed here for the Anime North weekend. Both times we have been very satisfied with our stay! The hotel/room itself was very clean, the housekeeping staff is very friendly. The only quip I have is that check in took quite a long time, which isn't really the fault of the hotel, there's tons of people for the convention. But it's far enough away that traffic isn't too crazy, and there's tons of stuff around the hotel like groceries and fast food. We will definitely continue to come here in years to come!

"OK hotel but not a Plus"

User 30/05/2019

it is a Best Western but is not a Plus by a long shot. I always stay in their Plus hotels, this was far from it. Good location from airport, but shuttle service is very slow and you must wait long periods of time.

"Convenient, easy and quick check-in"

ally3army, Bowmanville, Canada 28/05/2019

The staff is great! Check-in was fast, they had all the reconfirming shuttle details, check-in for the group, etc. The check-out was also great, and even though it was 3:30 am, there was fresh coffee offered.

"Staff was very rude"

User 27/05/2019

I was given incorrect information regarding my checkout as well as treated very rudely by an employee at the front desk. I was told I was able to pay in cash but she insisted she needed to charge my card, I had purposely taken all of my money out to pay for the room as told so that wouldn't do of course. She then refused to help me in a friendly manner and treated me as a child (I am a full grown adult) by asking if I had a parent that I could call to use their card instead of my own. When I brought in another person who was staying with me to pay with her card, she asked for the situation to be explained so she could know how she is paying and the employee denied her and explanation by telling her that I was already told so she didn't need to tell her. Aside from the horrible service, the toilet in my room was dysfunctional and the air conditioner hardly did a thing leaving the room uncomfortably hot. I wouldn't recommend this particular hotel to anyone.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Dream48211674851, Thank you for choosing to stay with us, and we are deeply sorry we were unable to meet your expectations during your stay. The hotel as well as all of the hotels in the Greater Toronto Airport Area only accept a credit card as a method of payment at check in; but we gladly allow our guests to pay cash upon check out. We apologize if the situation was poorly handled by the representative at the front desk. We appreciate you taking the time to provide us with your feedback so that we may address this to ensure situations like this are handled more appropriately by the staff.


User 25/05/2019

Staff inept. They carry on conversations about their personal life while you wait to check in. Give you keys that are not coded correctly so you cannot get in your room. Then check others into your room, giving them keyed access where they walk in....followed by a 4 am wake up call ....which I didn't ask for that was meant for another room. Want sleep, book another hotel.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Sarah, We are deeply sorry to read of issues you encountered with your check in experience. We pride ourselves in providing excellent customer service and we are deeply sorry if any of our errors caused you any discomfort during your stay with us. We are deeply sorry and hope that you will reconsider staying with us in the future to allow us another chance to provide you with a more positive experience.

"Nice hotel after a long flight"

Daniel12345589439859, Napanee, Canada 24/05/2019

We stayed here after a long flight, Room was nice and comfy, front desk staff were great the guy who checked us in was super helpful. We did have some issues at the resturant, food was good and everything but the waitress was terribly disorganized. She brought cream and sugar for coffee with the saucers then brought the coffee pot forgetting she actually hasn't brought us mugs. Then she brought out our food we were half done by the time she actually got us coffee. We were almost done our meal by the time I could wave her down to bring us water and we waited 20 min for the cheque before we just went to the bar and paid. Again the food was good and from what I could see other customers appeared to be getting good service from the other waitress but ours was just terrible. I did feel the pool and hot tub could have been cleaner but other than that nice hotel. We got a good deal with the park n fly so I'd stay again.

"Very good hotel at very good rates."

foodandwifelover, Sault Ste. Marie, Canada 13/05/2019

My wife and I stayed here on a layover and were not disappointed. Good sized rooms, well amenitized with extremely comfortable beds. Friendly staff and free shuttle to airport. Very good breakfast as well.

"Fine for business on Pearson side of the city"

thatcraigguy, Cowichan Bay, Canada 13/05/2019

Recently stayed here for work for two nights. Got to Pearson late and the hotel was easy to find and not far away with a rental car. Parking was easy and free. Room was clean enough, quiet enough and had a small fridge. Service was minimal and prompt. A few options for food a short drive or walk away. Overall a perfectly pleasant and unmemorable stay.

"good hotel"

sashablondy, Subury ontario 12/05/2019

This was a good hotel to stay at for a flight out. Only complaint is the shuttle only runs every 40 minutes. when we came back we had to wait 40 minutes for our shuttle to take us back to the hotel to get to our vehicle. The rooms are very clean and nice.

"good place to stay & leave your car there while you take a fly"

rachelwV7694YG, Toronto, Canada 11/05/2019

We have been in this place many times-good place to stay & leave our car there while we fly away for a holiday.The air port service is very efficient, waiting from the airport is minimum .We have to book the hotel as soon as we know our dates , or else there won't find a parking space for the car,


Terry M, Hamilton, Canada 11/05/2019

If I have an early morning flight ex YYZ [Toronto Pearson] this is a very decent option. On the down side, the price has gone up and my toilet seat would not stay up [room 203]. Not a big fan of a stationary shower nozzle but that is personal preference. The toilet bowl seemed unusually low. On the plus side, the room was quiet even though Dixie Road is a major road in Trawna. The room was of ample size. |There were enough tv stations to while away some time. I liked the lemon smell of the toiletries. Did not use them but a small microwave and a fridge could come in handy. The recycling bin in the bathroom was a sign of a good corporate citizen. The chap at check-in made me feel welcome. Many people use the hotel for its shuttle service to the airport. The hotel cannot be accessed heading eastbound on the 401 at Dixie Road but there is an on ramp from Dixie Road to the 401 when airport bound.

"Ideal for a stay close to city"

User 09/05/2019

Bed comfortable, easy location to get on and off 401. Close to Toronto. Friendly staff. Curtains don't close right across windows, and that is a problem for early morning light waking you up VERY early. Lights in bathroom flashed on and off

"Gets better each time"

Sheila W, Bridgetown, Barbados 08/05/2019

We checked in later in the evening and the front desk staff were attentive courteous and made our check in quick. They were dealing with a challenging check in from another customer if which they handled it fantastically

"Good choice"

newfer23, newfer23 07/05/2019

Stayed here for one night before catching a flight the next morning. It looks a bit dated from the outside but the lobby and rooms have all been re done and look great. Staff were friendly and quick to get us checked in. Everything was clean, bed was comfy. Has free wifi, good for surfing, too slow to stream anything though. We used the park n fly package. Parking lot is on site which is nice. Only drawback, and its minor, is the bathroom still looks a bit dated and the if it was re finished the job was kind of sloppy, ie the grout/tile work. And the shower was pretty small. But! It was clean! So not really a big deal. Free shuttle to airport as well. About a 10 minute drive. Would definitely stay here again.

"Overnight stay"

maclee47, Clinton Township, Michigan 06/05/2019

Very nice. Clean. Nice restaurant. Friendly staff. What more could you ask for. Close to airport. We stayed here mainly for the Park and Fly. If we ever go back to the Toronto area we will definitely stay here again.

"Awesome Stay"

Lynn M, Ottawa, Canada 04/05/2019

Great location close to the YYZ airport but without the noise of the flight path. Great staff, very friendly and helpful. Very clean. Love the stay and parking options for vacationing. Excellent value for the location.

"Great Hotel!"

Nalah, Nova Scotia 29/04/2019

We stayed at the Best Western Plus in Mississauga, Ontario on our way home from Barbados. It was a short ride from the airport, and hotel offers 24 hour shuttle service. Hotel is clean and bed was very comfortable. We ate at the hotel restaurant and the food was really good as well! I would recommend staying at this hotel; I will definitely book here again!

"Close and convenient for park and fly to any destination!"

User 28/04/2019

I liked the convenience of the park and fly service. We were able with ease to park the car in the lot just beside the hotel and take a shuttle to and from the airport. The restaurant on site provided good food and good service. I also liked the fact that we had a microwave oven and fridge in our room. However, despite having requested a crib months ahead of our stay and 4 times upon arrival we never were provided with one. This is an inconvenience travelling with babies and infants.

"The perfect layover stay!"

Sharon H, Calgary, Canada 25/04/2019

Without a doubt 'The Best Western Plus' ranks high on my list based on the following reasons: * close location to YYZ * exceptional airport shuttle * well appointed, quiet rooms * wonderful onsite restaurant * affordable prices * friendly staff * hotel parking if needed, while you're away I would highly suggest staying here if you have a layover in Toronto.

"Lay over hotel"

Sol4Soul, Manitoba 24/04/2019

Used for a Layover hotel,it was great, the good food, it was a good price, friendly courtesy staff. Hotel shuttle on time, we will use this hotel again while traveling through Toronto. Hotel was clean and well maintained.


User 23/04/2019

A great experience. Let's just say, I will be staying at Best Western again and be recommending to my family and friends. Large clean room, easy check in and out. Parking close by, excellent shuttle service.

"Total dump!"

User 22/04/2019

I will never stay at this property again and would never recommend. We were stranded in Toronto and ended up here because I had points. Tried to book online but it wouldn't because it was for the same day so called the hotel directly and the guy said I had to go through the central reservations. Called them got it booked and I called the hotel back to ask about the shuttle and they said it would be a 40 minute wait which was disappointing. Got to the hotel and the girl had our reservation but had no rooms. I didn't accept that and she managed to find a room. The king size bed was terrible...big dip in the middle. The room was freezing cold so we had to dig out the extra blanket from the closet which stunk. The biggest disappointment was in the morning looking forward to a nice hot shower and we honestly couldn't get a drop of hot water. Not one drop. It wasn't even warm. The shuttle bus driver had very large suitcases piled on top of the first row of seats above the seat so if there had been an incident those bags would have slammed into the people behind very dangerous. Also he allowed a man to stand up. I have stayed at several other Toronto airport hotels but this one was by far the absolute worst.

"Great Hotel"

Kim B, Thunder Bay 17/04/2019

I love staying at this hotel as it's close to the airport and everything else I need while visiting the area. The staff go above and beyond and treat me like royalty when I arrive! I'm never disappointed in my stay here.

"Very friendly staff"

Devis12, Ontario, Canada 14/04/2019

We were met by a very friendly check-in staff who went out of their way to help with a car problem we were having. The room was large, immaculate, quiet and dark. The bed was so comfortable, the linens fresh and the towels so plush. It is a little farther from the airport than we usually stay and there was no breakfast included, but we knew that. Highly recommended.

"Quick turnaround"

Resort40436721592, St. John's, Canada 14/04/2019

Great hotel new and modern. Check in was fast despite the group ahead of us. Not great shuttle situation so I would not chose this location if you arrive late and leave early. You have to book in advance for the am shuttle. If you get in late, getting the time you need could be an issue

"Convenient "

RickMcMexICan, Hamilton, Canada 09/04/2019

Booked to stay before our flight south. Easy check in, clean rooms and a nice stay. It's too bad there's not a few decent restaurants around. Our shuttle driver was courteous and quick, would definitely book again.

"Great beds to sleep in, until the phone rang for us to be at the airport early"

Robby G C, Toronto, Canada 03/04/2019

This hotel has lots of attractions. The elevator works perfectly. They have also a place to have exercise and we can swim in the swimming pool. We had a fridge, a microwave and a comfortable shower. We were tired and felt asleep. When the phone rang, we had to get ready to the airport. I liked that hotel. Very comfortable. A must see!

"Location is good"

theduck11Sydenham, sydenham 31/03/2019

Hotel is in a great location. Was not overlea impressed with lady at check in when we arrived that night. Did not find her as pleasant as one would think someone should be for 1st contact. Maybe just having a bad day. Has a nice bar with a good variety of drinks and food. Breakfast in the morning was not included but the restaurant made a great breakfast.$$ I was only there for 1 night and I thought my room was little tired but clean. Tried to get my BW points but was informed that since the company I work for prepaid the room i was not entitled. Strange I have had rooms pre booked and paid by the company i work for a few times at Holiday Inns and they have ask for my points card everytime.

"Regular visitor - disappointed with our last stay"

User 28/03/2019

We booked a room a 90 days in advance while we checking out from the previous stay. Everything was good, the acknowledged me as a Best Western Platinum member and provided a good rate. They even offered up a suite to make our stay more comfortable for this stay as we would be travelling as a family. Arrived at the hotel on the date in question at 330pm. Although choice of room wouldn't be ready for about half an hour, we advised we understood and would go do some shopping. The counter staff checked us in and advised the room would be ready upon our return. We arrived back around 5pm, only to be told that the room still wasn't cleaned but they were working on it :( When I asked why, the assistant manager seemed not to care, nor did he offer to make it right. I tried to explain we were already checked in and were promissed the room was being worked on when we left the first time. He called someone on the radio and seemed to find out it still hadn't been started. We were tired and didn't feel like leaving AGAIN to come back, so we waited in the lobby - it seemed like we weren't the only ones waiting either. After another 40 minute wait, we finally had access to our room. Definately didn't spend a bunch of time cleaning - unswept bathroom floor hair behind the door, sink less than clean and doesn't seem like any vacuuming was done.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Jason R, We are deeply sorry to read of your negative experience with any of the staff at the hotel regarding your room not being ready for you upon your return. We are deeply sorry if the situation was mishandled and if we failed to make it right for you during your stay with us. We appreciate you loyalty to the Best Western Brand, and are deeply sorry if we let you down. We hope for another chance in the future to provide a more positive experience for you.

"Great choice near the airport"

SNG56, Scottsdale, Arizona 27/03/2019

Stayed here before a flight. Pleasant check in experience. We were asked about shuttle time and wake up call. Clean spacious room. Excellent WIfi too. Had dinner in the restaurant which was quite good. Don was a terrific bartender/server. Shuttle was exactly on time and the driver was pleasant. Very good value.

"Well Priced Near the Airport"

bonita70, Ontario, Canada 27/03/2019

We have stayed at this hotel many times. It is one of the better priced for Park & Fly packages but have stayed just for the night also. Clean enough & they found the boots I forgot & are holding onto them until I go back next month. Now we did have some weird electrical stuff going on with the lights in our bathroom, they would all randomly go on & off at different times, not loose bulbs either, reported it to the front desk on check out, hopefully they will take it seriously. I have slept on better pillows though.

"Bad Service Terminal 3 for pickup"

User 26/03/2019

Parked car for week and staff at front desk was friendly and checked my reservation and was told where to park. At this time a card was given with information at to where I should be for pickup at Terminal 3. Once arrived back in Canada and at Terminal 3 for pickup at Post 13 as instructed on the card I called the hotel for pickup at 5:11 a.m. I was told that he would tell the driver. At 6:02 am. I called once again and I was told to be at the post which I was from the first call. At 6:33 am. the driver finally came. Told me that call was not made to him until 6:05 am. Bad service for pickup.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Radar-Doug P, we am deeply sorry to read that you encountered issues upon your return to the hotel after your trip. After arriving at such an early hour of the morning, we understand have been quite frustrating to be dealing with any delays of the shuttle. We hope you will consider us again in the future, and we hope if so you will have a better shuttle experience.


washingt0n2009, Vancouver, Canada 25/03/2019

We stayed here before our trip to Cuba. Shuttle took a while to pick us up from the airport; nevertheless, it did come. The food at the Postcard restaurant was a bit pricey for the average quality but the young waitress was pleasant. It was quiet so we got a decent night's stay before heading off to hellish Cuba. Over, this hotel did its job.

"Park Stay and Fly"

User 20/03/2019

The staff were courteous and helpful. We were asked about wake up time, shuttle request times and any concerns that we had. The shuttle took us to the airport at the arranged time and picked us up quickly when we returned. The driver was courteous and a great driver.

"Better Options Nearby"

User 19/03/2019

We stayed one night to attend the Sportsman Show. It was last minute on a whim with two kids (5 & 7 months) I researched hotels that offered cribs and this particular Best Western did & we made the arrangements to have one in our room. Perhaps it's because I'm not experienced traveling with infants but the ‘crib' was a pack and play and I did not expect that. The base was not rigid and was wrapped (albeit tightly) in a sheet but still softer than I would like for my tummy sleeper. Lesson learned. Overall it was an okay stay, hotel was clean, pool looks better in pictures.

"the best of the best western"

User 17/03/2019

Perfect moments .Nice hotel to feel home .everything is amazing .I have been there several times and all times satisfied .Good bar ; good lobby ; good breakfast and good area .Hotel front desk is amazing

"Comfort - Before and after"

Barbara P, Tilbury 10/03/2019

My husband and I stayed before and after our recent holiday. This hotel is easy to get to from the 401 and has a great restaurant in the hotel or a couple within walking distance just outside. The staff is very friendly and accommodating plus there is a shuttle to the airport. We have stayed here a few times before and will be back!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Barbara, Thanks for providing your positive feedback regarding your recent stay at Best Western Plus. We are glad to know that we were able to exceed your expectations by our customer service and you enjoyed your time here. We hope to see you again in future.

"Park Stay & Fly to Paradise"

cdoylebemi, Ottawa, Canada 05/03/2019

We found this BW hotel on the internet because we were flying from Toronto to Miami to go on a cruise holiday to the Caribbean. We had rapid check-in and stayed in a lovely room. They provided our wake-up call and the shuttle whisked us to Pearson Airport for an early departure to Miami. We started our cruise in Miami and spent a glorious week visiting 4 unforgetable stops at Grand Bahama, Key West, Stirrup Cay, and lastly fabulous Nassau. I would recommend the BW Park, Stay, and Fly program because you don't worry about parking when you are away. The hotel staff were friendly and helpul - leaving us the phone number for pick-up at Pearson when we returned to Toronto. The shuttle driver was helpful and we arrived at our gate (AIR CANADA) with time to spare. Thank you BW for helping us to enjoy our holiday worry free!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. We are glad to know that we have exceeded your expectations with our customer service, shuttle service and out guest room. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.


User 03/03/2019

we booked this hotel for the free parking and shuttle. We were scammed, no free parking. They were many couples complaining about the same scam at the desk at the same time we were. The lady at the front desk was horriible. We had to get up at 2 am to go find a park and fly spot as did the other couples. And now there is a mysterious 50 charge on our credit card. Don't go any where near this hotel. Were not done fighting this yet

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Cruiser65060363840, We apologize if there was any misunderstanding as to what amount of parking was included. We do offer complimentary overnight parking which is advertised. If what was required was Long term parking, the hotel does offer parking packages that include 1 week or 2 weeks of parking while away. These packages are available through the hotel's website, by calling the hotel directly, or through a company called ParkSleepFly. We apologize that we were not able to accommodate your request for long term parking if the hotel was sold out of parking. In regards to the $50.00; this was an authorization at check in for any incidentals that you may have incurred during your stay. The hotel releases the amount at check out if none of it was used for things like long distance calls, or any meals. The amount would appear as pending on your statement and not as a charge which would release a few business days after check out. Again we apologize for any added frustration in not being able to accommodate you request for parking, and hope your trip went well.

"Best Western Plus"

User 03/03/2019

Always a great stuy at BW, , clean , comfortable, food and drinks are great ....... Front desk and room staff are fantastic....Rooms are very comfy, larger than most other hotels and the PILLOW are great... pool and hot tub and Sauna are very helpful and a long day at work …… Thanks, Best Western

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. We are glad to know that you have enjoyed your time during your stay. We value your feedback and hope you will come back and see us again soon.

"sleep over in toronto"

rupert m, Prince George, Canada 01/03/2019

the price and closeness to the airport was our main factor in staying there,would highly reccomend anyone staying in the toront area to check it out,the rooms are very comfortable and clean and the staff are great.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thank you for taking the time to leave your feedback. We are glad to know that we have exceeded your expectations with our customer service and you liked your room. We value your feedback. We hope you will choose us again for your future stays.


Greg N, Buffalo, New York 28/02/2019

This is a great clean hotel that is close to the airport. Great restaurant for dinner and breakfast. Airport transfer 24hrs a day. Very safe to leave your car there as well. The people here are amazing as well.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thanks for leaving us positive feedback about your experience. We are glad to know that you have enjoyed our restaurant food and we were able to make your experience better with our customer service and airport shuttle service. We value your feedback and we hope to see you again in the future.

"Excellent service, food and stay"

Mobile03703772182, Fergus, Canada 27/02/2019

This is a wonderful hotel to stay at and park your car if you are flying out of Toronto. It is a great location and has an excellent shuttle service. Always stay there when we travel. Very family friendly also. Great staff and good food.

"Worst Western"

margedow, London, Canada 26/02/2019

Would recommend you stay at any other hotel than this one. Called in advance to ensure there was long-term parking, was told there was - which is the reason I booked with this location (others were booked). When I arrived I was told that not only was there no parking but I was lying about calling in advance and had never been told that parking was available. "It's been sold out for months" I was told. I found that to be interesting considering my best friend had secured parking there less than a week prior to my arrival. The "customer service" manager was beyond less than helpful and seemed to actually enjoy delivering bad news. Because of the lack of parking we had to drive to a park n' fly, take the shuttle to the airport and then take another shuttle BACK to the hotel. Not a huge deal if it wasn't already really late and we had an early flight the next day AND the entire point of booking that location WAS the parking.

"This hotel needs some room renovations!"

Peggy S, Vegreville, Canada 23/02/2019

Our shuttle from the airport was an experience!! Please note that in the late evening you may have to wait 40 minutes for the shuttle if it has just left!! Not so nice on a cold winter night. When we got on the shuttle and went to the next airport pick up there were some very angry clients waiting and a man got on the shuttle and told all of us to get off as he had booked the whole shuttle for his skiing party. Needless to say no one got off and he could not get all his friends on board with their skis and he was not a happy camper. Check in was smooth but the rooms, although clean, could do with some updating/repairs. This is obviously an older hotel. Breakfast at the restaurant attached to the hotel was excellent and the return shuttle was great.

"Great place to stay"

User 20/02/2019

On the date of Feb. 11. 2019, I had spent a night at the Best Western Plus located at Dixie Rd & Hwy 401. It to me...Is the most ideal Hotel to spend the night at if you have to fly out of Pearson the following day, for the price you pay and for the service you receive, it is both financially feasible and very customer friendly! I would stay at that Hotel again in a heart beat, should I ever need to!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for your feedback. We are glad to know that you we have exceeded your expectations and you had great experience at Best Western Plus. We are looking forward to accommodate you.

"Great Service!"

Fanitsa H, Mississauga 13/02/2019

Whole experience was awesome! Manager of hotel, Monika, was very friendly and personable. She and her staff went above and beyond in ensuring that we were well looked after. The shuttle bus drivers (both ways) were friendly and made small chit chat. They were very professional and cognizant of keeping to their timed schedules. I would definitely park here again and recommend this as an option to my family and friends.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Fanitsa, Thanks for your valued feedback. We are glad to know that we were able to deliver exceptional customer service and you had great experience with our shuttle service. We are looking forward to accommodate you again in near future.


User 12/02/2019

Booked a room for an overnight stay as we had a very early flight out the next morning and wanted somewhere close to the airport but not something that cost also as much as a plane ticket and didn't charge you to park your car. Found the hotel to be clean and updated with a modern look. The king-sized bed was comfortable and hot tub tucked away in the lobby was a pleasant surprise. My only complaint was with being able to regulate the room temperature shorter curtains that didn't block the heating/ cooling would be helpful. The front desk staff were helpful checking in/out. The room was clean and comfortable and they offer a 24hr shuttle to the airport. It's hard to go wrong with a Best Western.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Andrew, We appreciate you taking the time to provide your feedback. We are glad to know that you enjoyed the comfy bed and hot tub. We apologize for this inconvenience but we appreciate you bringing this to our attention, so that we may address this. Hope to see you again, Thank you!

"It was ok, no complaints."

kathy w, Toronto, Ontario 12/02/2019

Room was fine, tidy and clean. Beds were comfie. Due to the recent snow storms their was a ton of snow in the parking lot but eventually found a spot and this is nothing to do with the hotel. Would have been nice if they provided breakfast.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for your feedback Kathy. We are glad to know that you enjoyed your stay with us. There is breakfast available in the Postcard restaurant. We hope that you would consider staying with us again in future.


Tour58150177838, Oakville, Canada 11/02/2019

I just used my membership for the first time.. Love the Best Western hotels . Definitely will be the place I stay World wide in my racing venue. I Have a fair amount of races this spring and Summer I'm hoping that the Best Western is close enough to the race venues

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate your loyalty to our brand.

"Emergency Help"

Cruiser56971193923, Manitoba, Canada 09/02/2019

Our last plane home after a huge long trip from Saigon was delayed several times for several hours and finally at 1 am, disappeared from the board. As did all the gate attendants. Finally we found our way to the hotel list and phone where we contacted this hotel. We got the last room, and the desk person quickly arranged the shuttle pickup. On our arrival, checkin was very fast and we were able to get to bed quickly. Breakfast was very good. Shuttle back to airport was quick. We appreciated this thoughtful service so much in this stressful situation.

"Confirm your booking"

Joanne S, Belleville 08/02/2019

I didn't confirm the details of my booking. Room was great, restaurant was great, check-in was quick and painless but I didn't get the sleep, park and fly package that I thought I had booked. I was advised that there was no option to leave my car in their parking lot for the 7 days, as it was fully booked. No one checks the comments when you book online.

"Pleasent Suprize"

User 02/02/2019

Stayed one night for air travel. Check in staff very friendly and helpful, rooms were clean and updated. Shuttle service included to Pearson great rate for Saturday evening food options on site and other options within walking distance. Would stay here again

"nite before cuba"

baileydogKingston, kingston 31/01/2019

arrived with no hassles. room was good. small issue ...tub faucet leak but they offered to fix and we were ok with it. wished car was brushed off and spot cleaner but...all good with the price and service. nice lobby. luggage carts need up grading

"Inexpensive, clean, excellent location."

TopherLloyd, London, Canada 28/01/2019

Room was large, clean, dated decor, but nothing to complain about. Check in was very quick, staff was friendly and efficient. Check out was just as quick. Only comment to make was how dim it was in the pool area. It could've been a lot brighter.

"A quick stay"

User 28/01/2019

Hello we stayed at this hotel on Kan 21st we had booked for one night and parking when we arrived at the hotel we were told parking was booked and we would have to park else where... which then costed us another $130 to park elsewhere I was upset and was told my the staff I didn't book correctly for the parking for more then one night and it wasn't there problem but I could call their manager on Monday if I liked ... they were rude and very unhelpful. I travel quite often for business and will be leaving this hotel off my list for myself or fellow business members. I'm giving this a hotel a 2 due to the issue with the staff, otherwise it was clean and the room was very nice.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Barbiecampbell, We are deeply sorry for any added frustration caused to you regarding your reservation and it not including long term parking. The hotel does offer long term parking packages that will include your parking, and apologize we were not able to modify your reservation done through a third party due to the hotel being sold out of parking. We understand the frustrations of travelling and hope your vacation went well.

"Horrible customer service"

BeataM_12, Warsaw, Poland 25/01/2019

We had booked on with free cancellation until 16:00 and no payment until arrival. Had an awful journey with a series of flight cancellations and despite trying to cancel in time, we were unable to due to system problems. We missed our booking because of these insinuating circumstances and to add insult to injury, Best Western refused to refund even though we never used the room. Will never be using this brand of hotel again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 905 670 8180 ext 2820. Sincerely, Tania Elabed Front Office Manager Best Western Plus Toronto Airport Hotel

"great hotel"

Deborah C, Kentville, Canada 24/01/2019

Stayed overnight at the Best Western on Jan8/9.Was very pleased with everything. The staff at the desk were great. The shuttle driver was very pleasant and professional. Enjoyed my stay and will be back.

"Great stay before our trip"

139darrelr, Kitchener, Canada 24/01/2019

Had a great stay the night before our Cuba trip. On arrival, The staff was very friendly and helpful. We were looking for the stay and fly package however I did not book Parking at the time of the reservation thinking there would be plenty of spots. Unfortunately all spots were booked. The front desk staff were apologetic and offered us a coupon for the park and fly lot saving us 15.00. We were staying with another couple and the front desk staff offered adjoining rooms which was a nice perk. Rooms were clean and the beds were comfortable. Rooms were a good size.

"2 nights with parking"

gord b, Kingston, Canada 22/01/2019

Everything worked fine, so far, large parking lot.Returning after going south. Room was nice temp, heater was not too loud, clean , shuttle was efficient , wake up call ,on time, didnt like to have to get up at 4:00AM though

"Best western Plus Toronto Airport Hotel"

Karen H, Naughton 21/01/2019

Arrived during the January snow storm staff was excellent,friendly,knowledgeable all shifts and shuttle driver where great. Would highly recommend this Hotel. With the storm coming in and people and weddings going on all staff where friendly patient . THANK YOU. Will be back again.

"Great value, with parking for a night before a trip"

485erikam, Ottawa, Canada 16/01/2019

We stayed on Jan 7 before our trip to Mexico. This is great value if you are sharing amongst a few people. We paid just slightly more than we would have paid for just parking. We were able to park for 8 nights (including the one we stayed) with no hassle. Parking was not huge, but they had plenty of room for their visitors. The rooms were spacious and clean. Only wish the bathroom had a fan! We were able to get the shuttle to the airport with no issues. They come every 40 minutes, and it was timed perfectly when we left and when we got back. It's about 15 minutes or so from the airport. The staff was even nice enough to call us when we left our timbits on the front desk, rather than just throw them out. Would stay again before a flight!

"Best Western - always a great choice"

StaceyLo2015, Windsor, Canada 15/01/2019

We stay here every time we travel out of country, before and after or when visiting the Toronto Area. Always clean, nice rooms, great staff. I was disappointed they removed the Lobby morning coffee service

"Friendly and reliable"

Dena M, Belleville, Canada 15/01/2019

Staff were friendly and approachable, they got us to the airport on time with no stress. The gentleman was happy to place our food order even though the kitchen was about to close. Very comfortable. We've used other girlho before our fights, this one surpassed all others.

"Central to airport with exceptional customer service."

elainecN590KE, Canada 14/01/2019

Stayed two nights first week in December 2018 The Positives: Exceptional & efficient front desk staff, clean & comfortable room, working pool & hot tub with prompt request for pool towels & extra pillows, close to Toronto Pearson airport, very courteous shuttle drivers. Bonus: Having free access to computer/ printer in lobby, walking distance to a variety of food choices, hotel shuttle to airport, paid on site hotel parking to park & fly. Negative: shuttle Wait Time From airport to hotel extremely longer than promised.

"Excellent stay"

George M, Aylmer, Ontario, Canada 09/01/2019

I frequently stay at this hotel when I come to town on business. Although I did not eat here I was in the bar with colleagues for some beers and the atmosphere was good and the drinks weer reasonably priced. The rooms are clean and very comfortable. I look forward each time to sleeping here.

"Appreciate the long-term parking and storage service"

Désirée M, Quebec City, Canada 07/01/2019

The accommodations were basic, sometimes a bit noisy, but clean and comfortable. What we really appreciated about this hotel were the polite staff, the quick check-in even with a long line of guests and the ability to store baggage and park our car with them while we were away!

"Great place to stay when in Toronto area!"

User 06/01/2019

We stayed here at the end of October 2018 and also at the end of December 2018. Close to Pearson Airport in Toronto. Free shuttle service from the airport. Clean, comfortable rooms. "Postcards" restaurant has good food and very good service and is located in the hotel.

"Best Western Toronto Airport"

Nina727, Collingwood, Canada 06/01/2019

Excellent service including prompt shuttle. Would stay again for sure. highly recommend Best Western. we use them at all times if possible. Enjoy your stay. We wish they would keep our car thought for 3 months while we are away!

"strong odor would not recommend for people with scent sensativity"

Rebecca K, Fort Frances, Canada 02/01/2019

We always prefer to stay at a BW whenever possible. Everything was to our expectations until we stepped into the first room - there was a strong smell like perfume or strong cleaning solution. we immediately asked for a different room which was not problem. The staff was amazing but the second room we were given also had the same scent problem. I suspect they need to review their cleaning procedure or get different ventilation. The room was very clean though - lol

"Good Stay!"

User 01/01/2019

Stayed here for one night. Caught shuttle in the morning. Everything was great! Had a nice swim and hot tub...sauna took too long to heat up. Only complaint is that we could hear noise from the room above (running and squealing)

"Great hotel, close to airport"

User 31/12/2018

Stayed overnight prior to a trip with our family of 10 people. Staff was friendly and helpful. Restaurant food was good and prices fair. Shuttle was timely. Beds were comfortable. Parking was on site, extra cost but very convenient. Shuttle pick up coming back to hotel was timely as well. We will stay there again.


lauraestilwell, Pembroke, Canada 23/12/2018

Clean Friendly staff Nice restaurant/bar in lobby More restaurants across the road Free airport shuttle available Complimentary coffee in the lobby in the morning. Bed was a little firm but still comfortable

"Excellent value,"

User 21/12/2018

Staff was friendly , room was clean , quiet and comfortable. Pool well maintained . Hotel easy to access to airport and major highways. Will use again when flying out of Pearson or visiting the west end of toronto

"Comfy home away from home"

adriennevanderheyden, Edmonton, Canada 20/12/2018

We originally started booking at the Best Western because of its proximity to the airport and our car rental company, but we keep going back because of the comfortable, clean rooms and great staff. We'll keep coming back!

"Stay park and fly"

DebbieCourtice, canada 18/12/2018

Stayed there December 11th parked car in lot and it was stolen and used in criminal activity still have not found vehicle and no contact from hotel. Do not leave your automobile unattended there. Room wasn't bad but very upset that they do not have any security on the lot.

"Nice Hotel, but not the best experience"

PhilipStop10, Sudbury, Canada 18/12/2018

I booked my 2 night stay using an online site, and made a mistake to only book 1 night. I was unable to change my booking to 2 nights, so I booked a second night with a note stating that I was staying 2 nights in a row and did not want to change rooms. After checking in and confirming 2 nights stay, I found out that my Best Western Points card was not going to be accepted! I was told that since I transacted with another site, Best Western would not give me any credit on my points card. The room we were in was great, but, again, there was an issue. The heating fan did not stop running the entire time we were in the room. Sleep was constantly interrupted by this noisy fan. We checked out 6:30 am and simply drove home, rather than use the swimming pool facilities. After arriving home we had a message from the hotel that we had not checked out and were being billed another nights stay? It turned out that house keeping phoned us, and had not talked to the front desk. House keeping thought we should be there for 1 night only. That was a miscommunication between departments.

"Great Front Desk Service!"

User 17/12/2018

I came back to this establishment since I've had wonderful experiences in the past! It was a cold night and the room I got was quite chilly, so as I pasted the front desk I mentioned the cold room and was immediately told I could switch to a warmer room! Without even asking they switched me so that I would be more comfortable!

"Enjoyed my stay"

User 16/12/2018

Stayed at this hotel for 2 nights on a business trip. When I entered the room I noticed the heat wasn't working, when I told the front desk they switched my room instantly. I found that the staff was extremely accommodating and made me feel at home during my stay. I checked out the pool, sauna and hot tub at this hotel and all were clean. Restaurant was also delicious. I'll be sure to stay at this hotel if I'm ever back in Toronto

"Don't Leave Your Car Here for Extended Stays"

BuffyDeebelle, Ontario 12/12/2018

I had zero issue with the hotel itself. The rooms were clean and beds were comfy. My issue arose upon our return from holiday. We were told that the parking lots have security cameras and felt confident that all would be well while we were away for a week. The hotel does require you to leave a printed voucher on your hindsight, I am pretty sure this what criminals are looking for in order to know who's gone for awhile. Our window was smashed, glass everywhere (including all over the pavement in the lot), airbag stolen and car damaged. When we asked the hotel for the security camera footage, they claimed they did not catch whoever did this on tape. Makes me wonder if they are really monitoring what goes on in their lots. My advice...beware....if you have a nice car, this could happen to you to. I have not been offered anything other than a free nights stay from the hotel. My insurance deductible for all these repairs which are over $3400, comes out of my pocket.

"Convenient Park, Sleep, Fly location"

MarkLWills, Waterloo, Canada 12/12/2018

We stayed here prior to a recent flight to Cuba. We took advantage of the Park, Sleep, Fly service. Hotel is very well maintained, staff was very helpful and shuttle service was great. It's a bit of a drive to the airport (20 minutes depending on traffic) but we would definitely stay here again.

"Average Hotel for 2 night stay"

dtblades, Sherwood Park, Canada 09/12/2018

Stayed here a couple nights for work meetings held at the hotel. The hotel was average and the so was the food. Close to the airport and the shuttle was quick and efficient, no long waits to get picked up and or dropped back off at the airport. Staff were courteous and friendly. Rooms were a bit noisy, but I guess it is right next the airport and a fairly busy road (Dixie Road) in what looks like an truck stop / industrial warehousing area ... no place to walk outside the hotel. Just depends what you are looking for I guess. 3 stars out of 5.

"Great Place, and priced right!"

Kathy P, Hamilton, Canada 08/12/2018

We stayed for our first time Nov 19, before flight to Aruba. Parked our car for time away. Parking lot easily accessible. Hotel shuttle excellent too! Will certainly stay at Best Wester Plus again, and recommend.

"Great value & service"

travelwithlixa, Victoria, Canada 07/12/2018

We travelled with a group of 40 guests, and 20+ of us showed up together. The front desk staff did an excellent job of checking us all in quickly, and organizing the shuttle to make sure everyone got to the airport in the early AM. There was a nice big lounge area in the lobby, with refreshing cucumber water & computers for guests use. The location is okay, great value for an overnight stay before departing from YYZ. It's close enough to the airport but there isn't much within walking distance if you are hoping to go do something. There is a restaurant inside the hotel, plus a Subway, another restaurant & a pub in the same parking lot which was convenient to grab dinner.

"Great place to stay before a flight every time"

GoPlaces25026384974, Toronto, Canada 04/12/2018

This location is always wonderful, clean and great value. My family, friends and I always stay here prior to flight out and love the convenience of the stay, park and fly with shuttle service to and from the airport.

"Toronto in November"

marypU4683BE, NJ, United States 03/12/2018

I stayed end of November at this best western near the toronto airport. The Hotel was well maintained, clean rooms, easy access, close to airport and comfortable beds. Many people in and out but the front desk was quick and easy to check in and out without a lot of waiting time. Easy parking and convenient to the conference center I had to go to.

"Unexpected night in Toronto, no flight due to weather"

User 03/12/2018

This spot was not only a good price but a nice comfortable room. The dining area had a something for everyone, food was amazing and the young lady Natasha's service was second to none, friendly, knowledgeable, just made a good meal great.

"Best Western PLUS"

User 02/12/2018

BW staff is the best, great location.......Clean, comfortable and the food is great. always a pleasure , returning each week, its my home away from home have all the luxuries, pool, hottub, bar/restaurant and curtious staff.... Thanks BW.

"Great staff!"

saskonvac, Saskatoon, Canada 26/11/2018

This is a fantastic hotel for an airport layover. The hotel is average but is clean and the beds are comfortable. The free wifi is appreciated. This hotel is a little farther away fro the airport than some but the shuttle runs as often as it can. Remember to call and boo your spot on the shuttle or you ay have to wait 20 for the next one. The standout feature of this hotel was the friendly and helpful staff who answered all our questions with very pleasant attitudes. We would definitely stay here again and save some $.

"Good hotel"

_djanddogs, Hastings, Canada 24/11/2018

The Best Western Plus is a good location to stay and park your car for a week. The reception staff are very friendly Their room are very clean ,bed very comfortable and lots a pillow very good night sleep . Their shuttle bus is no problem in hotel and went you call theme at the airport they are pretty fast. We will stay there again in February.

"Incredible Staff"

Adventurer451240, Trenton, Canada 23/11/2018

Upon arriving our first encounter was with Trish at the front desk. She was extremely pleasant and helpful. Two of the room attendants, Maxine and Yvette went above and beyond to make our stay relaxed and comfortable. We were beyond impressed with these staff members and have never encountered this type of service anywhere we've ever stayed previously. We will definitely recommend and we will be back.


Bill2025, Surrey, Canada 22/11/2018

I flew into Toronto Pearson on October 29th, 2018, had to wait about 35 minutes for the hotel shuttle bus to arrive. When I got onto the bus it was disgusting, the seats were dirty and I was actually afraid to sit down thinking I may catch some bug. The website states the hotel is within a couple of miles of the airport, this is not accurate it takes over 25 minutes to get from terminal 3 to the hotel. Once I arrived at the hotel I quickly discovered that the hotel is located in an industrial trucking warehouse area, yes trucks going by all night long. The next day went for breakfast, the cook didn't show up on time and had to resort to cold cereal at $13.00 which was credited back to me after lodging a complaint with the front desk. Got on the shuttle bus and the driver had foreign music blasting. I did make a formal complaint and have had no response. I can guarantee you that I will never stay there again.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Bill2025, We are deeply sorry to hear about your recent stay. We appreciate the feedback regarding the third party shuttle service and rest assured this has been shared with the shuttle company to ensure it was an isolated incident. Although your most recent stay was not desirable we would certainly love an opportunity to exceed your expectations in the future.

"Great Location"

Journey54393567423, Cancun, Mexico 18/11/2018

The location was great. Only 15 minutes from the airport and lots of local and onsite restaurants, including a sports bar, subways. Our room was very comfortable and the staff very courteous and accommodating. We were pleased with the smoothness of the shuttle to and from the aiirport and look forward to our next stay later this month.

"Stopover for one night"

02retired, Mississauga, Canada 15/11/2018

Booked based on price and previous comments. I found the room was good with a comfortable mattress and a special thanks as the front desk upgraded me to a suite and the price was less than the quote I received upon booking. The restaurant was ery good as I had wine an entire with a dessert with top under $40. I found the staff excellent and the shuttle to the airport was on time with a comfortable ride.

"Excellent For a Layover - Comfy Bed, Refreshing Indoor Pool, On-site Restaurant"

User 15/11/2018

I had an unexpected extended layover in Toronto and opted to stay close to the airport until my next flight a few days later. The bed was super comfy, and the room had a fridge and microwave which are nice touches if you're staying longer than just a night. The pool and jacuzzi were perfect ways to pass some time. While the hotel is situated in an industrial park area (it is an airport hotel, after all) the hotel shuttle quickly brings you to terminal 1 at Pearson Airport where you can catch the UP Express train to downtown Toronto (only 25 minutes to get to Union Station.) Be sure to purchase the same-day return ticket at the UP Express desk right in Terminal 1 for only $12.50 total fare. I did this a couple of days, and brought treats back to the room. The on-site restaurant had enough variety to keep me happily fed, and for a quick snack, Subway Submarines is right by the front entrance. Staff were friendly and helpful, and I was happy and well-rested for the next leg of my journey. I'll return if I ever have another Toronto layover.

"Comfortable airport hotel"

Lynn H, Innisfil, Canada 13/11/2018

We stayed here the night before our flight. The hotel was clean, staff was very helpful and the room was comfortable and clean. We ate in the restaurant. Service was excellent and the food was quite good. You book the shuttle so no worries as to whether you will get on or not. Located right at the 401 and Dixie so fairly quick ride even though not as close as others to the airport. Pick up on our return was prompt. Quick hop on the 402 for trip home. Would recommend for a stay and park package.

"like home"

User 12/11/2018

Drove from Michigan to Toronto and flew out the next day. We left our car at BW+ and flew to Antigua for two weeks. When we came back from vacation we spent another night at BW+. It was like coming home. clean comfortable and friendly. The hotel, the shuttle, everything went like clockwork. This is how we will start and end our vacations from now on. thank you BW+

"Great & Attentive Service"

Nomad16332833940, Tillsonburg, Canada 11/11/2018

As a frequent traveler, I have stayed in many hotels throughout North America and abroad. The Best Western has earned my respect by there professional and attentive care. I will continue to make this location my "home" when I am in the Metro Toronto area. Thank you for your great care.

"My Stay"

sheerin j, Vancouver, Canada 03/11/2018

The lobby was was cozy comfy and well lit...Adequate couch,and desk with 2 computers with printer,water TV and fireplace for you convenience. The hotel provided gym on site, indoor swimming pool with sauna and shower. Vending and cash machine on site. They Front desk staff were pretty friendly and helpful. The room were nice and clean had 2 double beds with a mini fridge, Microwave, coffee maker, reading table, TV sofa chair with ottoman. Closet with Iron and Ironing board a small seat by the closet..The bathroom was well lit and clean with a shower and tub.. And the hotel off free Shuttle to and from the airport..I would definitely recommend

"No free breakfast"

Laura14429, White Rock, Canada 03/11/2018

This is not your typical Best Western. No free breakfast...and the restaurant prices are insane. We were starved when we flew in .... a burger was $16! It was clean and yes wifi is free...but for $120 and the name best western, you'd expect your typical free small scale breakfast....even the coffee wasn't free once the restaurant opened at 6:30.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Laura14429, Your feedback regarding the restaurant has been forwarded to the Restaurant Manager. I understand if this is a service you look for when booking a hotel, and are deeply sorry your expectations were not met during your stay with us,

"Perfect to stay by the airport"

User 03/11/2018

Very good value for money. Free parking, petrol station in the same parking spot, very close to airport and free WiFi. Large rooms with comfortable beds and provide mini fridge tv and everything you need. Great place to refresh before your flight or to recover from a long flight if you arrive late and need a place to stay. 5/5 from me. Would recommend staying here.

"Stay at airport"

Glen T, Canmore 03/11/2018

Very nice and helpful staff, helped when I needed assistance, rooms a bit dated but the beds are comfortable and slept well, good location if you are doing a layover or have a flight to catch, the good place for breakfast

"Friendly staff, comfy bed"

Tabattha, Kingston, Canada 22/10/2018

My husband and I stayed here before our flight. The staff is super friendly, beds are comfy, and pillows are awesome. I actually left my carryon in the lobby and the hotel was kind enough to put it behind the counter and the shuttle driver took my husband back to grab it. Super awesome service.

"Overnite Stay"

I6967FFjamesb, Quinte West, Canada 10/10/2018

Clean Room and Friendly Staff. Problem with Shower Drainage but am sure they took care of that by now. We couldn't avail ourselves of breakfast as we left very early in the morning for a flight. Shuttles were on time --both going and coming from the airport! Bonus!!!

"Good for short stay"

Kary-Ann D, Chateauguay, Canada 06/10/2018

We arrived to sample parking and although the area is very industrial, there's a wide variety of restaurants and convenience stores nearby. Very nice looking lobby and common space. Our check-in was done quickly and simply. Upon entering our room we were hit with the powerful smell of disinfectant. We made a complaint and we were able to change rooms very quickly and easily. The new room was satisfactory however, the heating/cooling unit was very loud and my 6 '6" husband could not comfortably fit in the shower. There was no functioning fan in the washroom which was surprising. The staff were exceptionally courteous.

"Great Stay & Park Rate"

IslandRocker, Grand Cayman 05/10/2018

Great value for stay and fly guests. We were only at the hotel one night, then flew out of Peasron the next day. The hotel was clean and comfortable, and the staff were great. We returned one week later to find our car in perfect order. Couldn't have asked for anything more.

"Handy location"

Michael B, Cairns, Australia 03/10/2018

The best feature of the Best Western Plus Toronto Airport Hotel is its location close to Pearson airport. Despite being close (so as to be able to see the ascending and descending aircraft ascending from the bedroom window it is not afflicted by obtrusive noise. The complimentary airport shuttle is appreciated particularly when one observes the clog that is the 401, which appears to pride itself in emulating a parking lot no matter the time of day. I realise that I am part contributor to the clog but such knowledge in no way assuages my negative views of it. The room is well-appointed featuring good storage and amenities and providing a clean and comfortable environment to afford a restful sleep. The free wifi is also appreciative. The hotel's reception staff were friendly, helpful and professional. There was a problem with our booking which was not of the hotel's making but it was effectively and satisfactorily resolved.

"One late night check-in"

Richard F, Victoria, Canada 01/10/2018

Not a good experience. Arrived late – there were two clerks and two groups checking in ahead of us. It seemed to be taking longer than normal. After group one checked in – clerk one disappeared – never to be seen again. Once the second group checked in, we waited to be acknowledged. Finally, I got his attention by speaking up – I said we had a reservation and gave him my name. He did all the usual check-in things but never asked if we preferred points or a welcome gift. We got our room and key. We were well unpacked when the door to the room opened and a couple stood there wondering why we were in their room. They had just checked in after us. The clerk had assigned our room to them as well. They left since we were already occupying the room. I'm sure their review of this Best Western will also be negative.On a positive note – the bed was comfortable.Breakfast in the morning – the service was extremely slow.When we returned to our room, neither key worked so we had to back down to the lobby and get our keys reprogrammed. We planned to use this Best Western twice more on our visit to Ontario, but based on this experience, we cancelled and booked elsewhere.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Richard F, We are deeply sorry to hear of any issues you encountered during your check in on the night of your arrival. We strive to provide exceptional experiences for our guests, and I can assure you this is not the level of service we normally provide and apologize that we let you down.. We know you have a lot of other hotels to choose from, but we hope you will give us another chance next time you require hotel accommodations.

"Business stay near Pearson airport"

Lionheart1261, Vienna Region, Austria 27/09/2018

Conveniently located just outside Pearson airport, with shuttle bus running every 30 minutes, and with direct access to 401 freeway, going east or west, reaching out main destinations. Hotel is a bit dated, yet you can see that they strive to keep it up. Quiet location despite being aside of a traffic road. Own parking site, good for parking the rent a car spacious two king bedroom, a bit dull lighting, missing - thumb down - a desktop light. for business traveller it is a must having a desktop light. Bathroom ok, wifi ok. Breakfast and Restaurant: understaffed. One server can't reach out a population of group travelling people in the morning, mistakes and slips occur. Dinner experience troubled: ordered salmon with rice and steamed vegetables. Came salmon with fries and steamed vegetables. Restaurant almost empty, what was cook thinking about? and what about server that took my order and realised the mistake only when he got the plate at table? Management should get an immediate solution. Improve personnel count and the professionalism. Reception staff helpful, though. The "plus" award is not sticking to the name. Management should act with contingency plan at once.

"Great airport hotel"

win54, Ontario (Canada) 24/09/2018

I was very impressed with this hotel from the lobby to the hallways to the room. It was clean and very tastefully decorated. Staff were friendly and efficient. We had parking and airport shuttle included in our rate. Unfortunately we had to leave too early to have their breakfast.

"Good hotel in a great location"

WindsorTenor, Windsor, Canada 19/09/2018

I arrived very early in the day expecting a long wait for my room. The check in staff made a quick call to housekeeping to make sure my room was cleaned first. I was checked in by very polite, pleasant and efficient staff in about 30 minutes! The room was spotless with excellent amenities provided. The free wifi was strong (room 504) and fast. It was also quite good in the conference room we were using the next day. Although I didn't use it, the shuttle to the airport looked to be reliable and on time. Location is perfect for anyone travelling off the 401. About a quarter km on Dixie off the highway. Less than 10 km from Square One for the shoppers and it has several chain restaurants with walking or a very short drive away. I would recommend this hotel to anyone looking for a well priced hotel with a central location in Toronto.

"Good stay Sept 7, 2018"

renowells, Saint John, Canada 18/09/2018

Rooms were clean and the beds were comfy. Check in was quick and efficient. We also used the shuttle to the AirPort which was good. A couple weeks prior I stayed at the Best Western Premier. Also next to the Airport. The Premier seems to be in a better location and have more amenities within walking distance. It was also less expensive. The Plus was good but next time visiting I'll be going back to the Premier.

"Good Hotel"

User 16/09/2018

We needed a hotel room close to the airport as we were leaving early the next morning. I reserved the room a few days earlier so the check in was very fast. The staff was very helpful and had the information we needed.

"Very nice property"

Donald C, Arlington, Texas 08/09/2018

The hotel is very nice and I received an upgraded room through Best Western Rewards program (excellent suite). This is the first BW hotel where there is no free breakfast (in fact this is the first hotel out of approx. 100 this year where there is no free breakfast.) only a pay to eat restaurant; top price and average quality.

"Great Stay!"

User 30/08/2018

I loved the hotel, location, staff (could be a little friendlier) , and the food was good, but the jacuzzi spa suite was amazing! It was a reunion with my wife and we are Diamond select members. We loved the fact that the room has its own spa! Hope we can have this room when we stay here next time!

"pleasant day in BW Plus Toronto air[port Hotel"

rachelwV7694YG, Toronto, Canada 28/08/2018

This is the 3rd time we stayed in this BW Plus Toronto Airport HotelWe got dropped off in the airport, parked our car for 8 days, Then we got picked up at the airport - all in reasonable time.We are happy with the service

"Best Carrot Cheesecake"

dotanddean, bobcaygeon, ontario 27/08/2018

Food was great, too bad you can smell the chlorine from the pool. Staff are very courteous and we will be back. We had a great dinner, but the cheesecake was to die for. Chunks of cheese cake and carrot cake assembled into one. Magnifico

"1 night stay before flight"

laurenm1901, Essex, United Kingdom 27/08/2018

1 night stay before flight Parking on site Check in process very simple Room spacious and clean 2 queen beds which were comfy. Slight issue with WiFi connection About 15mins from airport Restaurant onsite which we went to for breakfast but only 1 waitress on so waited around 20mins got our own menus. Waited a further 10mins then left

"Great service, clean hotel"

User 27/08/2018

Stayed and parked before a flight at Pearson. Front desk staff were super friendly and checked me in quickly. The room was clean and quiet. The shuttle service was prompt and provided worry free travel.

"Great hotel"

Kim B, Thunder Bay 23/08/2018

Love this hotel, travelMonthly for medical and always stay here, rooms are clean and modern, the staff is wonderful and always remember me and my preference of rooms when I stay! Great location close to 401 and all the places I frequent!

"No surprises"

ms_p_croft, St. Catharines, Canada 21/08/2018

Clean, updated rooms. Great price. Close enough to the airport and great shuttle service. Free parking during our vacation was a plus. This is our go-to hotel when we have an early flight out of Pearson. Always reliable.

"Great up front staff, rooms not great"

DEBORAH T, DULUTH 17/08/2018

In a nutshell, staff at the desk and in the restaurant were great, but our room had many items that were in disrepair. Also, our room was not cleaned to my satisfaction. I am not fussy, but empty dirty cups were left, shampoo was not replenished, dirty hand towel was left, and dirty towels were taken, but not replaced. Not our best stay.

"Remember Dixie Road for the Shuttle"

GreyNomad2014, Jannali, Australia 13/08/2018

Long wait for shuttle bus from the airport then 2 came at once, apparently for 2 different Best Western locations. I wasn't positive which one to board but luckily picked the right one. Check in and check out staff were very welcoming and friendly. Free temporary parking while I checked out and picked up the rest of my family. Sizable room with all amenities. Quiet and clean. Remember Dixie Road for the Shuttle

"Fair service very clean though"

Bobeltenek, Cairo, Egypt 06/08/2018

The hotel is very clean and the service there is what they can do easily they won't go above and beyond. We asked for early check in (only 1 hour) as we had an infant needs to be breastfed , but no way we had to wait whole hour to get the room

"Decent Hotel but Not Close to the Airport"

ReneWicks, St. John's, Canada 06/08/2018

This is an airport hotel and does offer a shuttle service to Pearson. However, it is not in really close proximity to the airport hotels along Dixon Road. This one is, instead, on Dixie Road. We arrived late in the evening, too late for the shuttle, so it cost a $35 cab ride to get there. The hotel itself is fine. We were upgraded to an executive suite with separate king bedroom which was a great start to our vacation. The room was comfortable and clean, with decent amenities. Breakfast in the restaurant was very good. Hotel staff were very friendly and attentive.

"Good choice close to Airport"

Hiker0957, Copley, Ohio 06/08/2018

We chose this hotel as it had a Park Sleep and Fly option and we were flying to Europe and didn't want the hassle of parking the car at the airport. The hotel is in a very congested area - lots of traffic and not conducive to walking anywhere. There is a Subway very close (across the parking lot). The hotel has a restaurant with a limited menu and the food was average. There is also a bar. The rooms were fine and clean and quiet. The shuttle was just tell the desk clerk what time you need a shuttle and they will set it up for you. We got to the airport in under 10 minutes.

"Best Western Plus Toronto Airport should be called Best Western MINUS"

Mary B, Texas 02/08/2018

This is my first trip advisor review, but travellers beware of this hotel. Although the rooms are stylish and clean in this hotel (worthy of 1 star only), NOTHING WORKS!! We are diamond members, so stay in BW Plus all over the US and Canada, and this hotel was absolutely horrendous. The air conditioner was noisy and didn't work, the toilet wouldn't flush, the coffee maker kept shutting off half-way through brewing, there was no bathmat in the tub which made it very slippery when showering. Additionally, there was no compliemtary breakfast like every other BW Plus, the TV didn't even have NBC or ABC on it, and the hotel was so far away from the airport that the shuttle only came every 40 minutes!! For $10 more, we stayed our second night at the Doubletree Hilton, which is gorgeous, clean, with shuttles every 20 minutes and EVERYTHING IN THE ROOM WORKS. The front desk people at this BW were so rude, they wouldn't answer the phone (3 tries of 15 rings or more to get them to answer), and they handed my husband a plunger to fix the toilet himself instead of sending maintenance!!! I likely won't stay at any more BW Plus in the near future, although we have stayed in 4 different BW over the past two months alone.


cds01440, Montréal, Québec 01/08/2018

Very firm pillow, mattress ok. Room was clean and ok. Small old-fashioned bathroom and old air conditioning system. It's a mid-range hotel but you can find better hotel price for same amenities in this area.

"Good service and handy to airport"

julanu, New Brunswick, Canada 31/07/2018

We enjoyed our 3 night stay. Shuttle was very handy to and from the airport. The service desk staff and housekeepers were friendly and helpful. Rooms were clean if a bit outdated. We enjoyed the hottub and pool and free parking as well when we rented a car.

"Good Airport hotel"

Stimmo25, Melbourne, Australia 30/07/2018

We stayed just the one night as a stopover from Pearson airport. We were lucky to just catch the shuttle as we got out of the airport. Check in was easy and we booked an early shuttle for return to the airport next morning. The room was a good size and the bed comfortable and was reasonably quiet. We slept OK and the shuttle was on time in the morning. Breakfast was not included.

"Quiet rooms"

User 27/07/2018

We asked for a quiet room, and were delighted to actually get one. We didn't hear the planes, though the airport is right there. We didn't hear the traffic, despite it being near a busy road. We barely heard anyone in the hallway. It was blissful. The beds were extremely comfy and I liked the towels. Overall the room and the hotel itself were neat and clean. It turns out that breakfast had a nominal fee attached, so we decided to eat elsewhere, but otherwise it was a great experience. We'll stay here again.

"Airport Hotel"

OntarioElizabeth, London, Canada 22/07/2018

We needed a hotel where we could leave our vehicle for five days. And we needed to stay the night before leaving Toronto. Very pleased with the hotel, the convenient shuttle. Good restaurants close to the hotel as well. Needed help with directions on our return and the desk staff were very hlepful - printed maps etc. Very pleased with this hotel and plan to stay here again.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear OntarioElizabeth, Thank you for staying with us. We know there are a lot of hotel options for the Park Sleep Fly option, and we are glad you chose us and that you found the staff and the services to your liking. We look forward to welcoming you back in the future.

"An unpleasant bookend to a great vacation"

User 20/07/2018

We do not usually leave negative reviews but this was a very frustrating experience. We stayed at the Best Western Plus before our honeymoon. We experienced very rude staff while checking in, equally rude staff later when we booked the shuttle and then again when we called to be picked up from the airport after 20 hours of travel. The shuttle left before the scheduled time, we waited more than 40 minutes for the next shuttle and watched as every other hotel shuttle came and went two or three times. We finally got a cab after waiting nearly an hour. We had a wonderful trip, this was the one sour note, bookending our vacation.

"Convenient, Clean and Comfortable"

familyfun88, Windsor, Canada 16/07/2018

This was our second visit. We returned due to the convenience of their park and fly packages and reliable shuttle service. The hotel room was very nice and spacious. The lobby has lots of seating so you can relax while you wait for your scheduled shuttle to the airport. The staff were friendly and helpful and the hotel was very quiet so we did not have any troubles sleeping. The pool area was clean and they have fresh towels there for guests to use. Checking in and out was very quick and easy too. We will return to this location again when flying out of Pearson airport.

"Best Western Express Airport"

User 16/07/2018

Everything was great except for the shuttle service. Despite having a reserved space for an early morning departure, the shuttle was grossly overbooked. People who did not have a reservation were on the bus. Ultimately the driver got us there, but the fact we had to stand while travelling on the busy 401 is not only dangerous but probably illegal.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear BanffAdrian, We are deeply sorry to read that your shuttle experience did not go well. We take the safety of our guests seriously, and I can assure you this has been addressed with the shuttle company. We are glad the rest of your stay went well, and we hope you will consider staying with us again.

"Flying from Pearson"

fergusonpk01, London, Canada 13/07/2018

- convenient location if driving from west of Toronto - park and fly at either end of your time away - decor a little tired - good experience in restaurant - comfortable for a night - would use again when flying from Pearson

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for your feedback fergusonpk01, The hotel is constantly looking at ways to improve its look, and we are happy to hear you will consider staying with us again when flying out.

"Smells like cigarette smoke, weed, and air fresheners."

mtravels452, Edmonton, Canada 12/07/2018

This was the worst smelling hotel I've ever stayed in. Booked here for the last night of our 2 week vacation since we had to be at the airport early in the morning. We were checked into a room on the 5th floor and as soon as we stepped off the elevator onto that floor we were hit with a hazy hallway and the skunky smell of weed. We proceeded to the room anyway hoping it was just in the halls, but the room reeked of both weed and some sort of air freshener. Went down to the front desk and asked for a new room on a different floor and the front desk person grudgingly obliged. The second room was on the 4th floor where the hall smelled of some sort of cleaner or air fresher, and the room did too. We were tired and decided to just go out for dinner and stay out long enough so we'd only have to sleep in the room. Came back to the hotel after dinner and held our breaths walking through the smoky entrance to the lobby. Rode up the one working elevator that now also smelled like weed. Turned on the air conditioner to try and cool the room down and circulate some air since the air freshener smell was nauseating and by now burning our throats. The air conditioner emitted some sort of foul odour - like a poo smell. Turned that off and went to bed without the air on even though the weather outside was in the 30's. Gave up trying to sleep at 4am and left for the airport 2 hours earlier than we needed to just to get out of there.

"Convenient and reliable"

latte-lover, Auckland Central, New Zealand 11/07/2018

Just a short shuttle ride away, a great restful night after a long, loooong flight. Good service, but if you're hungry and arriving late at night, eat at the airport before heading to the hotel as there's only a vending a machine open in the night.

"Clean hotel with easy access to 401"

owt_u, Anchorage, AK 23/06/2018

I was in the Toronto area for a training class in Brampton, but was looking for a place near the airport for easier access to downtown Toronto. The hotel is 5-10 minutes from the airport depending on traffic. I had a rental car but the hotel does provide a free shuttle. I arrived during a spring storm, and the hotel was pretty full. But I was able to check-in 30 minutes early. Staff was nice and did not have any issues. My room was on the sixth floor and was a standard room. Everything was clean, large TV and fridge with fast free internet. There was a restaurant on the first floor, but did not eat there. I never heard any air traffic noise from my room. I took the UP Express to downtown Toronto to avoid the traffic. But I took the 401 Expressway everyday and was very easy to get on in either direction to the expressway from the hotel. There are many restaurants and grocery stores on Dixie. I will stay here again if I have another visit or long layover.

"Great place to stay before a flight."

rosemarys601, Tillsonburg 18/06/2018

Reasonably priced motel for before and after a flight. Staff was friendly and helpful, the rooms were comfortable and it is a good place to park your car while on a trip. Check in was very easy for our family trip.

"1 night stop over"

Cleoandsasha, Kent 15/06/2018

We had no problems. Having booked weeks before our visit, we arrived at reception and the check in was smooth. The reception staff helpful and printed out our flight information. The room was big and clean and comfortable and quiet. We used the hotel shuttle for transfer to the airport in the morning.

"Honestly horrible"

jess395395, Toronto, Canada 30/05/2018

Let me just say that I was so disappointed in my stay here. I arrived may 28th with my sister for Work and we only had to stay one night and needed a place to stay. As soon as we got to the hotel checking in was really easy which was nice, but when we got to our room I honestly felt so uncomfortable. We get to our room and the smell was rancid. It smelt disgusting, I figured maybe because the air wasn't on high enough and it was hot outside that maybe it caused the room to smell off so I raised the AC and we ignored it. After a while we got used to it and didn't notice anything up until we dropped something under the bed.. there was a molded large orange under my bed !! And not just recently turned bad, it had to have been under there for months. I decided to push it into a bag and put it into the hallway and we called front desk letting them know what happened and they just said sorry and said they would come pick up the bag and dispose it... after that we decided to look some more and noticed the mold was growing into the carpet.. at that point we couldn't stay there because we both were not going to sleep with mold under our bed. We went to front desk and asked to change rooms which they were fine with but showed no compassion or sympathy for the matter at all. We weren't offered anything for the inconvenience, we just got a very monotone receptionist who didn't seem to care at all. Once we got to the new room we felt better, more comfortable but then our remote didn't work so we had to call again to get that switched out.. little problem but still frustrating after having to deal with our previous room. I wouldn't recommend this hotel to anyone, it was just overall a bad experience

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear jess395395, I would first like to say that we are deeply sorry for the issues you faced with your room during your stay. The Housekeeping Manager has been made aware and has addressed accordingly with the staff We are sorry if the situation was mishandled by the staff, as that is definatlety not the type of service we aim to provide for our guests. We would love for another opportunity to provide a better experience for you, and we hope you will reconsider staying with us again.

"Great night "

teed43, Minden, Canada 28/05/2018

We stayed the night at this hotel before our flight to Charlottetown the next day. We had a wonderful stay. The rooms were clean and very comfortable. The staff was very friendly. We had a very easy check-in and check-out. The shuttle was very convenient and spacious enough for a very large group of us. More than enough space for luggage and people. Driver was friendly and helpful as well. All in all we had a great stay and I would not hesitate to go back

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you teed43 for your feedback. We are happy to see that the hotel was able to meet your expectations and that all went well. We hope you had a nice time in Charlottetown. Hope to see you again next time you are flying out.

"Stop over"

User 28/05/2018

We stayed one night on our way back from Rome. The room was nice and clean. I thought it was pretty comfortable and spacious. The resturaunt was very good for breakfast and had large portions. My wife and I shared one of the breakfasts and was more than enough. Pancakes were great. The shuttle to the airport was prompt and friendly. I would stay again if we need an overnight during a trip.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Dean M, Thank you for choosing to stay with us on your way back in from Rome. We are happy we were able to meet your requirements for a stop over hotel. Hope you had an amazing trip to Rome, and we look forward to seeing you next time.

"Awful. Postcard was awful. Hotel was awesome though!"

User 27/05/2018

We had an awful experience at the Postcard. After going 2 times; the first time they were immediately rude to us when they were not busy to start, the servers were giving us major attitude and we were a group of 9 people and we felt as if our business was not appreciated. The second time we went because we gave them the benefit of the doubt....what a mistake it was....we had to wait to be seated for 30 minutes, then we had to grab our own menus. After waiting for an hour, we had to ask her to take our order. They were extremely rude about it. At this point in time we had become the only patrons in the entire restaurant. The food took another 45 minutes and they brought the receipts right away. We waited another 20 minutes before we walked to the back and asked if we could pay. They started one person's payment then left. One of our group took payment for everyone else then handed it to them. They then said they took off our drinks (which was water) and thought someone did not pay. It was an all around awful experience both times. Would not go again no matter how much of a discount the hotel gives. The hotel was great though! Would go there again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
We are deeply sorry to hear of the issues you experienced in the restaurant. That is definately not the way the Restaurant normal handles things, and I have forwarded your comments and concerns to the Restaurant Manager to review with the staff. We are happy your stay with the hotel went well but apologise that your overall experience with us did not go well. We hope to see you again.

"Not happy to be bothered at the front desk"

Marie497, Topinabee, Michigan 22/05/2018

We stopped by the front desk with a few questions & felt like we were a bother to the woman working there. No smile or friendly demeanour whatsoever. After traveling all day it would have been nice to have been greeted with a smile.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Marie, We appreciate you taking the time to provide your feedback, and I am sorry you had a negative experience at the Front Desk, where it is our aim to show friendly hospitality to every guest. We missed the mark here, but we appreciate you bringing this to our attention, so that we may address this.

"Just OK"

martina08, Halifax, Canada 14/05/2018

I think I had a higher expectation of this hotel because it was a "Plus" and I had stayed in another one in Fredericton that had more of a high-end feel to it. This place was acceptable for a quick stop-over, but I can't say I liked it all that much. I think I can describe it best as a pro/con list. Pros: the staff that we dealt with were friendly and helpful, the shuttle drivers were nice, check-in was easy, breakfast (not included) was prompt and tasty. Our room was clean. The morning shuttle was prompt. Cons: - Shuttle service timing on pick-up at the airport was bad for us - a combination of waiting at the wrong location (though plenty of other shuttles stopped there) and then waiting again at the right location - had us there for an hour after a long flight. I would recommend calling the hotel to confirm which location (pole number) to wait at for your terminal. - Room was OK for the price, and clean - but a bit tired around the edges - our toilet didn't flush very well, chips on the tub enamel, we could hear some noise from other rooms.

"I loved this hotel!"

User 14/05/2018

I absolutely recommend it. Shuttle from the airport, cosy place, nice Lobby, excellent to stay and work some days. Near places to have lunch or dinner. Everyone very helpful. I would return without thinking much.

"Nice short stay "

mgb1207, Yarker, Canada 13/05/2018

Our overall experience was very goo. Right from the get go the staff was very friendly. Our room was very relaxing and mostly clean. Dis have a sock still in the room but overall good. The diner was alrigjt bit very disappointed in the kids pizza as our son disnt eat it. Breakfast was good and hot.

"One night stay"

critchgeorgina, Ayr, Canada 13/05/2018

We stayed at this hotel in March 2018. Excellent service at their restaurant and the food was excellent. The hotel has lovely clean rooms. Close to the airport and reliable service to airport . Would recommend.

"Great Staging Location"

Vincent S, Yellowknife, Canada 09/05/2018

Rented a car from ZOOM which is located in an adjacent building just steps away from the hotel. Stayed in the downtown area for 4 nights (out of necessity) then spend our last night here. WHY? Because the room rate was reasonable, the accommodations were clean and comfortable and the service was great. More importantly, it was much cheaper to rent from ZOOM than from one of the car rental agencies located at the airport - way overpriced! The vehicle itself (Honda Civic) was perfect for our needs. ZOOM also provides a free shuttle service to and from the airport (directions to their pickup point were easy to follow) and so we didn't have to worry about traffic and the real possibility of missing our flight at the end of our stay in Toronto!

"Value for money and convenient"

Bally A, Trinidad and Tobago 06/05/2018

Will always stay here because it is so convenient to do the zoom car rental on the same compound and get a 30% discount at the hotel when you do the rental. The beds are very comfortable for a good night sleep. The sheets stay put when you sleep on the bed. Restaurant alwaysserves freshly prepared food.

"excellent room"

Joetta B, Innisfil, Canada 06/05/2018

we were upgraded to a lovely family room... it was great ..but had someone knocking at the door in the middle of the night for dinner and breakfast was awesome...pool area is great ...would stay there again...if they added room service it would be my favorite hotel

"Awesome service during the storm of April 14, 15, 15, 2018"

newmarilyn, Kingston, Canada 27/04/2018

We were caught up in the airport drama when we arrived from Cuba ...our return home flight was delayed hours, luggage still not received....much drama...however, I contacted this hotel..we had spend our night here prior to our travel....I understood that hotel rooms were difficult to get as travelers were awesome...they had one room left which I eagerly accepted....I kept them advised as to the delay at the airport..they said to call when were were ready to leave and they would send a shuttle....This shuttle was totally awesome during a very bad storm....I told the gal at the desk the next morning that this hotel was the only bright spot during this particular time...Would definitely book there again...everything about the hotel was awesome...

"Id rate it a zero if i could"

User 26/04/2018

Worst hotel I have ever stayed in. Of the numerous complaints my family and I had, none of them were resolved. From the wrong room, the marijuana odor on the entire floor, the wifi not working, the air conditioner malfunctioning, t.v. not working, at 10 minute late wake up call and a front desk staff that couldn't care less....

"great beds"

eastbs, Picton, Canada 26/04/2018

Room was clean but some little things missed other than that stay was nice and comfortable and quiet. Restaurant was nicely decorated portions size was good for the city and staff was very courteous and friendly

"Disaster from the start. "

User 24/04/2018

We spent the evening of Sunday April 15th at this hotel before leaving on a trip south. While the room was fine - clean and comfy - we were very disappointed with our dinner at the hotel restaurant as there was a fellow at the bar who was clearly inebriated and whose every second word was F^*k speaking loudly for all to hear and no one at the hotel stopped this. You could tell others were uncomfortable with the situation but it was allowed to continue. The next morning our shuttle was late and then stopped at another hotel so we were 30 minutes getting to the airport rather than the 10-15 stated at the front desk. Oh but it gets better!! On our return we called for the shuttle and were told 15 - 20 minutes but after 40 minutes of standing around there was no shuttle so we took a taxi back to the hotel. Never again will we stay here - have stayed elsewhere with much better experiences to tell.

"the best sleep ever"

Eileen H, Killaloe, Canada 23/04/2018

wonderfully clean ,wish i would have asked if i could have bought the pillows. Easy access to airport but shuttle provided if needed. We actually left our car parked there for the week. staff were very friendly. the hotel has all the amenities i could ask for.

"Cheap accomodations and poor customer service come at a cost"

User 18/04/2018

I swore the last time I stayed here I would not do it again and accidentally booked this one instead of another Best Western. Nothing has changed, if anything it has only got worse. The shuttle took over 50 mins to get us and get us back to the room. It was also too full so my friend had to wait for the next one, another 30 mins. The front desk woman working that evening, named started with a "D" was extremely unpleasant, not that I was too surprised, it doesn't appear anyone working here likes their customers. One bed in our room was broken and you sloped to the middle, apparently the place was sold out so we couldn't change rooms and of course wasn't offered a discount. The bathroom was dirty but did provide amenities, good water pressure and no shortage of hot water. The next day checkout was a different woman who equally hated customers as much as the night before. I inquired about a $10 gift card promotion they were having and got handed a card without her even saying anything. I asked another question about it and was told just to go online, wow, thanks. Needless to say I spent my time that evening cancelling my reservation I had made here for another hotel on the way back. I will not make that mistake again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Alyson, We appreciate you taking the time to provide your feedback, and am very sorry we let you down again. The staff failed to provide you with postive customer service and for that we are truly sorry. That is definately not the intention of the staff, but we appreciate you bringing this to our attention, so that we may address this.

"Excellent sleep"

jf0garty, Greater Palm Springs, California 17/04/2018

After a very tiring flight and cancelled connection, and bring on the go for 24 plus hours, all we wanted to do was shower and sleep. Bed a d bedding was very comfortable. The room was very quiet and very clean. Very restful experience.

"Hotel was average Shuttle was terrifying"

User 14/04/2018

The shuttle service going to airport was well planned and executed. The return shuttle the driver allowed far too many on the bus (18 over the seat capacity) standing in aisle/sitting on stairs. Hard on gas/brakes - jarring patrons. Ran red light. High speeds on 401. Hotel showed limited interest when reported.

"One night stay and park for week"

User 09/04/2018

Stayed overnight to be close to the airport for a morning flight and to park my vehicle there for a week while on vacation. Cost of stay was reasonable. Clean facilities. I would stay again. Criticism would be on the restaurant for the high prices for the food quality. The food is ok, but not great and the prices are set high so the value is low. Not enough staff in the restaurant either so service is not a relaxed sitting. Staff runs around at 90 miles an hour. Drinks are very over priced. Glass of poor red wine $10 for example and we are talking 5oz of wine that is $10 a bottle at the LCBO. The hotel itself though does have the value and there are other eating choices nearby.

"Won't be back"

25davem, Midland ON 09/04/2018

We stayed late January before flying out, we loved this hotel and stayed many times, upon checking out in the morning, I booked through the front desk staff face to face for March 25th. when I booked I confirmed twice with the staff member both the price and made sure that our weeks parking was included. Upon checking in March 25 with my conformation number, the woman working the front desk said there was no parking. I showed her my confirmation number and she told me that because I booked through expedia it didn't cover parking. I told her I didn't , that I booked with her front desk staff the morning of January 25th. She looked at me like I had 2 heads and didn't offer to help at all or fix her mistake, she simply said, do you want the room or not. I couldn't as we were leaving for the week. It was their mistake but you could tell she didn't care. so we went down the road to the Sandman and they checked us in right away, with parking for the same price and the staff were great. From now on its the Sandman down the street. its too bad, we really liked this hotel, but staff put us off.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear 25davem, Thank you for providing your feedback. We are deeply sorry if there was any misunderstanding to the inclusions of your booking. The hotel offers complimentary overnight parking, however; a parking package needs to be booked directly through the hotel for long term parking. The hotel offers One and Two week packages that include your night stay, and the parking. We are sorry we were unable to accommodate to your request for long term parking due to the hotel being sold out. We hope you would reconsider staying with us in the future. We hope you had a wonderful trip.

"Updated Hotel with a Distracted Staff"

Michigan_Traveller72, Bay City, Michigan 09/04/2018

It obvious that money has been spent recently to update this hotel. The lobby is gorgeous, the rooms are up-to-date, and it feels modern. However, the staff needs to pay attention not only to the details of the upkeep, but in the treatment of its guests. When I checked in, the clerk was busy doing something else while checking me in. He never really greeted me, or made me feel welcome. He was muttering under his breath about his head hurting from the problems he was dealing with. I don't need to know about his issues or problems with other guests. Upon check out, the clerk, a different one, was friendlier, but still didn't thank me for staying, didn't tell me that she hoped to see us again, nothing. I was just asked if I needed a receipt. The room, while overall was very nice, won't stay nice for long if the housekeeping doesn't start paying attention. The tub had stains on the bottom, that looked as if they could be cleaned. Plus, the pipe access panel above the toilet was smeared with dirty handprints that came off easily with a wet Kleenex. That was something so obvious, that I at first thought it had to be a permanent stain, because who would leave that?? So I will be hard pressed to want to stay at this location again.

"Clean and comfortable room"

dougnorm, Perth, Canada 08/04/2018

We stayed here overnight, to avoid a long early morning drive to the Toronto airport in winter weather. The front desk staff were friendly and efficient, and check in was easy. One of the two elevators had an (undated) “out of service” notice on it, so wait times were maybe a bit long. The bed was comfortable and the room was clean and spacious. We did not need to use their free airport shuttle.

"Great Place to Stay Before Trip and to Park Your Vehicle"

User 06/04/2018

We stayed for one night before out 10am flight to Calgary. Check In We got to the hotel and we were greeted with a smile from the front desk. The front desk staff was very informative and helped us book on the shuttle for the right time. She gave us a card with the number we had to call when we landed after our trip. She also gave us a slip of paper for parking and informed us where to park our car. There is luggage carts in the lobby if needed. Room The rooms are clean and up to my standard for a chain hotel, although it feels like there is a draft coming in the window. The bathrooms are clean but could use some fixing up as the shower head was wiggly, but it was a shower and it worked. The beds were what you would expect from a Best Western. There was plenty of room for 3 of us and our 3 large suitcases and our carry on bags, it never felt like we were crowding each other. There wasn't much of a view but you could see the air planes landing at the air port. Couldn't really hear any outside noises which is nice being near an airport that never closes. Food The is not very many options around for food unless you were willing to drive. There is the Postcard restaurant at the hotel but the prices are quite high and we couldn't justify paying those prices. There is also a subway which is steps away from the front door of the hotel front doors, and makes for good meal if your hungry. There is also a Canadian Tire Gas station in the same parking lot as the hotel which is open from 6:00am-11:59pm for snacks and drinks. There is also ice and vending machines in the hotel. Decor The decor was very well theme for an airport hotel with that theme being airplanes, which I got a kick out of. Check out We check out around 7:00am and were once again greeted with a smile at the front desk. We were told the shuttle would be there soon and we were asked is we knew the number to call when we arrived back at the air port, thankfully they asked because we had lost the card we were given. Shuttle The shuttle arrived just before 7:20am, and the driver loaded our luggage in to the back of the bus. He asked us what air line we were travelling with and got us to the airport at terminal 1 in about 20 mins. Once we got to the airport the driver helped us unload our luggage and we were on our way. When we got back to Toronto after our trip after coming out of baggage claim e followed the signs to Hotel Shuttle Pick Up we found post S5 (which is at the opposite end of the airport if you flew in from somewhere in Canada) and called the number on the card once we got to the post, we were informed that the shuttle would be there in 4 mins and if we missed that one that we would have to wait 45 mins for the next one. The shuttle was there within the time frame, but one thing to note is to watch for the shuttle because it has to stop further back due to other hotel shuttles also picking up guests. Once again the driver helped us load and unload our bags one we got back to the hotel. Once back to the hotel you can go to your car and be on your way. Overall I was very please with the service and the quality of the hotel and would recommend this hotel to anyone who is fly out of YYZ. I will most defiantly stay here again. Sorry for the long review I just want to be informative.

"Great Value Close to the Airport!"

Sharon M, Orillia, Canada 04/04/2018

Our family of 8 stayed at this hotel as it is close to the airport, has a pool & we were able to park our vehicle there while we were in BC. Our grandkids loved the pool! They also loved having dinner in the restaurant. While waiting for our food to arrive, we were entertained by planes flying over the hotel as the restaurant has rooftop windows. The hotel is clean & the beds are comfortable. The airport shuttle was very efficient. The hotel staff is professional & helpful. All Best Western Hotels are independently owned, so each one is unique!

"Stay before and after trip to Cuba"

Rhea99, Sudbury 01/04/2018

This hotel is clean and close to the airport which is very handy. Their is a shuttle to the airport included. The only thing that I didn't like was the maid trying to get into our room at 9:30 am when check out is at 11 am.

"high price poor quality"

Arthur M, St Thomas 30/03/2018

nothing special in this property - no breakfast - not so friendly staff - rooms seem well maintained - good sleep even though the airport is close by and planes are flying overhead during night, TV only have 12 channels windows do not open so fresh air for sleeping is non existent

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Arthur M, Thank you for providinig your feedback following your stay with us. We apologize if there was an issue with the TV in your room, as all the rooms have 50 channels available. We are very sorry if the staff failed to provide you with a positive experience, to which we try to do for all of our guests. We hope you would consider staying with us again in the futur, to give us another chance to provide a more positive experience for you.

"Saggy beds and poor decor."

evameriorg, Collingwood, Canada 30/03/2018

Did not feel like a 'nice' hotel. Felt old. The beds were NOT comfortable and the bathroom looked run down! The only reason we stayed was for the Park/sleep/fly option as we were going on vacation. Not a very nice start of end to an otherwise lovely vacation.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear evameriorg, We are deeply sorry that we failed to meet your expectations during your stay with us. We are glad you were able to make use of our Park/Sleep/Fly option. We appreciate your feedback and hope we will have another chane to provide a more positive experience for you.

"OK and well located for a layover, park and stay"

energizer090, Canada 29/03/2018

We stayed at the Best Western Toronto Airport one night in March 2018, laying - over before a morning flight out of Pearson Airport. One suspects that many travellers laying - over use this hotel, especially in view of its stay - and - park service. Overall we gave it a 4 / 5. The building, not so much; the service bumped it up. Value --- Price was Cdn$ 114 all in, seniors / CAA rate. Location --- off the airport property; you will need the shuttle or your car to get there. Within a 5 minute walk there is enough choice in restaurants. Service Thanks to the desk staff for receiving and storing a birthday cake (!) which we had ordered through a local bakery, and were taking to dinner that night. Also for letting us use the computer in the office to print our boarding passes (there is a Business Centre but it was under renovation late March) And to the bar man who fetched one tired Grandma a glass of wine, just in time to meet relatives. And to the server in the restaurant who saw we had expected a buffet (grab and run) but pulled out al the stops to get us on our way with the a la carte meal. The building ... Halls / public spaces --- pretty much what you would expect from a chain hotel. Mostly no "aroma of old hotel"; however! Later on in the evening you do see some pretty "interesting characters" and smell some equally interesting smells (not marijuana but ...?) in the stair wells should you choose to walk up and down. The room ... Size --- not huge but quite adequate around the king size beds. Bathroom --- definitely older (25 - 30 years?), some reno evident, funky water control for the tub / shower. The bed - Sleep Quality --- great although we could not get the room cool enough. Windows don't open. Noise --- quiet. And that's because the windows (which must be quite thick) don't open. Step outside and you will hear the roar of the jets at Pearson (you are less than 2 km away from the end of the runway) Cleanliness --- sad to say, flunked the dust bunnies test. Amenities ... Internet --- worked well, reasonably secure. Shuttle --- NOTE you have to reserve in advance and they only run an a 40 minute frequency. Breakfast --- not a buffet and not included in the room rate.

"Good Start to our Vacation"

5kidrose, Aylmer, Canada 26/03/2018

We stayed with our family, had two rooms. We enjoyed the hot tub and had a good sleep. Our shuttle came on time at the hotel to bring us to the airport. A week later, the shuttle came to get us and everything went well. When we got to the airport we noticed the lady behind the counter was going way out of her way to get someone's forgotten luggage on the shuttle for a quick ride to the airport to catch up with it's owner..impressive and so kind!

"Decent for a transit stay, despite its many hiccups"

aayushrivastava, Dubai, United Arab Emirates 24/03/2018

Let me first get done with the cons of my stay. 1. Shuttle was convenient most of the times (we used it 4 times actually) but required a lot of waiting (and some of the shuttle vans did not have the hotel name on the side). 2. The room had a musty smell due to the carpet and the bed covers were all wrinkled. 3. There is no in-room dining service and I had to pick up my food from the Postcard restaurant in takeaway bags 4. There was no concierge service. To carry 4 bags after a long flight was certainly a wrong start to the stay. Now moving on to the reasons why I have still given it 4 stars out of 5. 1. Front Desk Staff was amazing on all occasions. 2. The shuttle helped us save a lot of bucks as we used it to go to the airport and take UP transit to the city. 3. Location is superb. Near to airport, quick taxi to malls in Mississauga and also has a few restaurant options nearby, despite being on a highway. Also had a convenience store near a gas station in the same campus. 4. The rooms were quiet and spacious. The washroom had all amenities required. The cable worked fine. Overall, a comfortable stay. 5. At less than 100 CAD per night, it was a good deal indeed.

"Location excellent "

Ganga D D, New Delhi, India 24/03/2018

Great location as one cd walk around for places to eat and drink . Room was clean and the housekeeping staff were good . One of the few hotels that gave complimentary bottles of water ! They are surrounded with good bars and breakfast places . The front desk had made reservation errors but the person managed to sort it out . They also were nice enough to give a bit of extension for check out .

"Shuttle sucks, waited way too long"

Lisamac979, Niagara-on-the-Lake, Canada 21/03/2018

We called the hotel to inform them we were ready to be picked up. We saw many shuttles from all different hotels but nothing from Best Western Plus. We called 3 times and they assured us one was on its way. 50 minutes waiting was ridiculous ! ! ! We saw many shuttles from different hotels go by and were not impressed. They only had one shuttle operating I am sure. On the plus side the driver was fantastic and played a game of CASH SHUTTLE. I felt bad for the driver as my husband flipped out on him for the delayed pickup but even then the driver was pleasant and tried to defend his company politely. Definitely would not recommend since all the other hotels seemed better at regular pickup times. We never had this problem with any other hotels and we travel numerous times a year.


girgo, Hamilton, Canada 20/03/2018

Used the hotel for park, stay & fly and had no issues! Check-in was quick and easy. Parking lot was well lit. Room size was large & clean. King size bed, large flat screen TV, bottled water, plenty of towels. Shuttle was excellent as well. Price was reasonable as well.


User 20/03/2018

Fast friendly check in, free parking on the property,clean hot tub & pool with fluffy pool towels, a shuttle to the airport which is around the corner( if needed), free wifi, clean modern rooms with microwave, fridge( which is on upon arrival and works great) coffee maker, extra blanket and a robe. The bed was excellent along with the bedding and pillows .. full view of the CN tower from our window which was cool. This hotel is centrally located to everything u need!! One of our family members is blind and he was very happy with the hotel and his room layout easily able to get around with no obstacles which is a PLUS. ——Only negative I wish the room windows could open for fresh air movement, even though the thermostat/fan worked excellent in our room. Our family will definitely be back! The 6th floor :)

"best western TO good price"

Karen H, Naughton 19/03/2018

rooms are really nice there is a restaurant in the hotel, a subway across the driveway, and then there is also a little restaurant and bar just around the corner from the sub way. If you want any other type of food you would have to drive a way.

"Not what I expected "

User 18/03/2018

I should have done more research before booking but it was late. Rooms are okay, a bit worn. Tub stained but clean. Rates are good so if you want to just sleep and get out, it's fine. Don't expect coffee/tea/water in the lobby or a newspaper. Vending machine charges $3 for a single cookie. Restaurant was empty when I peeked in at 8:30 am for breakfast. I considered the menu and it was overpriced. The food may be good but I didn't want to risk it. Pool area looks okay and there's a hot tub.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear adampV9677EL, We appreciate your feedback and are deeply sorry for the issues with your room. The hotel offers complimentary Coffee and Tea in the lobby prior to the restaurant opening at 6:30am. We do also have complimentary newspapers for our guests in the lobby from Monday-Saturday as well. We are sorry if you missed the opportunity utilize this. We hope you will consider staying with us next time you are in town.


rindi22, Niagara Falls, Canada 14/03/2018

The hotel is a nice hotel to stay in before your flight. Room overall is good but found restaurant a little pricey. When we arrived back, waiting for the shuttle was way too long. We called the hotel 30 times but line was always busy. We were cold plus I had a bad chest cold. Should be more than one driver.. had this experience last trip!!!

"Very nice hotel"

Marlene L, Whitby, Canada 11/03/2018

Really nice hotel - updated, and basically clean. You can still smell smoke down the hallway, even though it's a no smoking room - but it's not a game changer - was only there for one night. It's a bit farther from the airport than expected - but again - not a game changer - good rates, and good service.

"Not as close to the airport as you might expect"

SilentEcho, Calgary, Canada 08/03/2018

We got lucky in our booking apparently: we paid for a standard two queen room and ended up with a suite with two rooms for that price! Bonus! It is a little funny though because we were only staying overnight for a layover so didn't need much space or anything other than a bed and shower really. Which actually brings me to my main point: this hotel is not that close to the airport. So, make sure you get transportation early to the airport because the traffic around there seems insane. Also, there isn't much in the way of restaurants or anything nearby so when we got there late at night without having had supper, there was nothing available other than to order pizza (which worked out ok actually). We didn't have time to use any of the amenities really but we did use the airport shuttle which was quite convenient. Again though, traffic. The people on the shuttle with us missed their flight because they hadn't thought to book an early enough shuttle. Bed was comfy. Room was clean. Nothing out of order. All in all, a decent stay (again, we were only there for the 8 hour sleep so can't say too much).

"good place to leave your car & stay in hotel"

User 08/03/2018

We stayed in this Best Western Plus Toronto Airport Hotel a few times , we stay in this hotel with American Airlines points , just pay for the price of leaving our car there for 10 days, with the free shuttle to & back from the airport.The hotel is a bit far from the airport but the service is good , hotel is nice clean.We are satisfied . Rachel

"Average hotel, good for between flights"

adampV9677EL, London, Canada 08/03/2018

Sleep was good, front desk staff not the most enthusiastic. Housekeeping could have a sharper eye for detail or better work ethic. Good for a short stay between, before or after a flight; would not recommend if needing a multi-night stay.

"airport hotel"

DonMcW66, Stratford, Canada 06/03/2018

So for some this hotel maybe a little far from the airport but with a free shuttle to and from I'd use this place again in a heart beat. Nice clean comfortable hotel, good service, quick check in and out. Free parking for the week saved us $150 from where we normally stay and park. The shuttle was fast, with a great driver, and friendly. In hotel dinning made the night before our trip perfect since we didn't have to go anywhere. However the Parfait was a joke...filled with Corn Flakes...yeah, I think someone was behind in their food costs that day...made for a good week long joke.

"Stay, Park & Fly Package - Great Value! Recommeded!"

User 05/03/2018

Great experience at this hotel. We've got the same page at the Comfort Inn, and this hotel is much nicer! Our room was upgraded, which was a nice way to start our vacation. We parked for the week and the shuttle to the airport was convenient, although a little late picking us up on our way home. The rooms are nice, although the beds are very hard. We ate at the on-site restaurant, Postcard, and the food was delicious! Service was great. There is also a gas station, Subway and a couple of other restaurants in walking distance to the hotel. A variety of vending machines for convenient snacks, as well as an indoor pool, hot tub and sauna (which looked nice, although we didn't use them ourselves). Would definitely recommend & we will be staying again!

"Convenient for stopover"

lifestartsat50, Winnipeg, Canada 01/03/2018

Hotel is in the middle of commercial area right off the 401 – most of the traffic was large trucks and semis, and some traffic noise could be heard in the room, but not loudly. Nothing nearby except eateries, but there were choices. There's a restaurant in the hotel which we didn't visit, and a Subway and a sports café right in the hotel parking lot. Within a block walk, there's also a steak place, a family diner, and a sandwich place. Also in the hotel parking lot is a gas station with a small convenience store. Hotel was clean and staff were friendly. Airport shuttle runs 24/7 – but not always quite on time, so consider that when booking your shuttle to catch your flight out. Beds were comfortable and water was hot. That's all we need when just staying overnight between flights. We sat in the hot tub for a bit. We didn't use the pool but I checked it out. The steps to enter wouldn't be easy for anyone with limited mobility – they are in the corner at an angle. We would stay there again for a stopover.

"not bad "

mich502, Canada 27/02/2018

decent stay for its value but breakfast was ok only and need more variety not a fancy hotel with upscale deco however your get what you pay for at its class comfortable queen bed and clean washroom there are not much restaurants to eat around this area but very close to the airport

"Great park and fly service"

Lindsey H, Sarnia, Canada 24/02/2018

Great stay..perfect for park and fly . Room clean and comfortable. Staff friendly ....great shuttle service. Used pool , sauna and hot tub. Fridge and microwave in room . Close to square one mall and restaurants nearby.Will stay again.

"No title"

whansen649, Oliver, Canada 22/02/2018

Nice room, good restaurant, friendly and efficient front end staff. Only complaint I have is the shuttle service from airport. One of the shuttles is well marked, but no marking to indicate Best Western; as a result I missed the shuttle and had to wiat another 450 minutes for the next one. Frustrating to say the least, and no form of compensation from the hotel.

"Perfect start to a holiday"

Michelle M, Ontario, Canada 20/02/2018

Our group of 8 stayed here prior to leaving for Jamaica. Staff were extremely friendly, check in a breeze, rooms were ready and wake up call offered. The driver of the shuttle to the airport was super nice, funny and engaging. We had the same driver pick us up and nothing was ever a problem for him. Suggestions: Offer free continental breakfast for people who leave at all hours of the night (fruit, oatmeal, coffee, tea). Run more than one shuttle at busiest times - one part of our group got left behind and had to wait.

"Very thin walls between hotel rooms. Very noisy."

Blackheart4, Timmins, Canada 19/02/2018

I have to start by saying the hotel is comfortable and the staff were courteous. However, the walls between our hotel room and our neighbouring hotel rooms were so incredibly thin that we could not sleep as we could hear our neighbours calm normal conversations clearly as if they were sitting in our room. When a TV was on in a neighbouring room, I might as well have been watching the show in my room for the clarity of the sound and how it travelled into my room. When the neighbours had a 4:30 a.m. wake up call, it was so loud I thought my phone was ringing and answered the hotel room phone only to discover it was ringing next door. Very poorly insulated rooms and extremely bad sleep as a result.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Blackheart4, Thank you for taking the time to provide your feedback. We are deeply saddened to see that you were unable to get a good nights rest while staying with us. We are deeply sorry that we did not meet your expectations.

"Business trips which lead to a second home"

leenorris8, Toronto, Canada 17/02/2018

I stay at this hotel every week for work. This hotel is clean, rooms are spacious and I get the occasional upgrades. Housekeepers are always on top of my room, any requests I have they fulfill. What really makes this hotel an above and beyond place is the service at the front desk. Sandy and Ashley are always friendly and professional and greet me with smiles. Anything I need they will go out of their way to make sure my weekly stay is pleasant and they succeeded in making this hotel a second home away from home.

"Updated hotel park and fly"

nkad, kincardine 17/02/2018

Had a lovely stay at updated bestwestern near the toronto airport. We did park and fly at a good price considering a busy time in February. Had stayed here a few years back and was pleasantly surprised of the new and improved hotel. The shuttle leaves for the hotel every 40 minutes. We had to print our boarding pass behind the front desk which was also hard to print off their computer but I would stay here again.

"Ignored by Staff and management"

gnre, Winnipeg 13/02/2018

This is what I sent to them. I stayed twice at your Hotel and shocked at how we were treated by the staff and Management. I have called and spoke to staff in person while in Toronto the second night there and was basically ignored. The counter staff just blew me off ?? Because I am not a member I was told basically to go away. The person I was travelling with was given bonus points while she was still on holidays with us and I never had not even a call and she just missed her wake up call and I called her to make sure since I never got mine. So I take it since I am not a member but stayed there it did not matter ??? I stayed there Jan 14/2018 ( IN-287387973), It started off the Shuttle never stopped to pick us up at the Airport. We were standing in the S zone and it drove right by us without stopping and the shuttle only had a few people in it . I called the Hotel and said it was to be there at 3 so I must have missed it. We were standing outside at 2:30 as our plane landed at 1:43 and I called at 3:10 ??? He said well we will have to wait for another 40 minutes and hung up ??? I thought okay life goes on I am not going to get worked up about missed a shuttle at the beginning of my Holidays. We got there mentioned the missed shuttle and got no response ? I left it alone and left a wakeup call with the front desk for the next morning. Checked in, had supper and went upstairs. At midnight a couple came in the next room and fought out loud until 5:00 a:m slamming doors and yelling at each other, we had to leave at 6:00 a:m. I never slept and it was a good thing as the wakeup call never came. I went down stairs explained the night of the couple next door and the wakeup call. The guy at the front desk look at the call list AND SAID OH ! He never apologized ? He said are you a member and I said no he put a sheet on the desk and he said fill this out but not much I can do for you. I just looked at him shocked ?? The lady traveling with us had the same wakeup call issued but was a member and he was all apologetic ?? I am looking at this and was shocked . Our shuttle showed up and I had to leave. I flew back from the holidays and stayed the second night Feb 10th. I asked him if there was a message regarding my complaint and he said what complaint ?? There was nothing filed ? I told him I filled out a form the first night and he said nothing is there to follow up with sorry ?? That was it no more time for me. I am 60 and just retired and a group of us will be traveling together to Mexico every year now and a lot of times twice out of Toronto. If this is the respect for spending our money at your hotel I will happily take our business elsewhere. I am shocked since I am not a member I am treated like dirt. I totally understand this email will be handled like my complaint and tossed in the garbage but thought I would send it anyway as there is a slight chance someone at best Western does care about everyone member or not !! Shocked !!


janet s, sault st marie 13/02/2018

We stayed at this Best Western before our 6:10 am flight to Cancun on Air Canada and everything went as planned - we got on the shuttle in the morning and arrived in time for our flight. Returning home, we found our connecting flight had been cancelled and nothing was available til the next day. We were handed a brochure by Air Canada with a phone number to call for hotel arrangements. We had been thru this before and found it to be a hassle. I remembered our great stay at the Best Western and called them and they were able to accommodate us for the night. We caught the shuttle and had a great night's sleep and even arranged a late check out with no extra charge. Trish and Patrick and the young man on the night shift were so friendly and helpful they made this stressful situation manageable. This hotel is now our hotel of choice for any future trips to Toronto.

"Great Hotel Great Location"

276barbb, Winnipeg, Canada 11/02/2018

The rooms were spacious and clean. Free shuttle to and from the airport. Restaurants close by, although they shut down at midnight. Overall, great experience and we will definitely be booking this hotel again during future travel.

"The shuttle can ruin your trip"

User 06/02/2018

On the shuttle from the airport I had the driver slam heavy bags on top of mine, breaking my bag. Then as we picked up people at the next terminal, he had me get out and get in a different shuttle as now he was going to take people to another hotel (in the best western plus marked van) No better on the return. Despite having you register for your departure shuttle time, I was forced to wait for a second bus as there weren't enough seats. The hotel is far from everything and run-down.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Matthew U, Thank you for taking the time to provide your feedback. I am deeply sorry to hear of your shuttle experience. I can assure you your comments have been forwarded to upper management to investigate further. The hotel aims to provide excellent customer service, from the hotel, and including the shuttle experience, and we are deeply sorry we failed on our promise to do so during your stay. We hope you will consider staying with us again so that we can have a chance to provide a more positive experience for you. FOM, Tania

"Great stay"

Tush, Lindsay 06/02/2018

didn't leave our car there while we were away, but for the price, it was a great nights stay. Room was comfortable, has a nice clean lobby and the shuttle was on time and an easy ride to the airport. Would stay again

"Good overall"

Steve519747, Waterloo, Canada 06/02/2018

Clean room, friendly service,good WiFi. My wife and I ate at the in-house restaurant....again....very nice. Great stop over before flying out the next day. They have a large shuttle bus that runs 24/7, can't comment on this as I did not use this service.

"Overnight before a flight"

sweepingman, Oshawa, Canada 06/02/2018

We stayed at the hotel for one night. Not overly fancy but fairly new, well maintained and everyone was helpful and friendly. Breakfast is 6:30-10. Omelettes bacon sausage potatoes and waffles. Plus lots of cold features.

"A Good Hotel for a stop over stay."

mustdomy, BC 05/02/2018

This was a good choice for a stop before we headed south. Shuttle service is prompt but very crowded.They may want to consider a seccond bus for peak seasons.The room was clean and quiet with comfortable beds. The food in the restaurant was very good with quick service.

"Not going back there"

debbiewT5813YC, Riverview, Canada 31/01/2018

Internet kept cutting out. I had to check out after first night (since it was covered with reward points) then check back in (and they had me set to change rooms). Asked for extra towels 3 times in 2 hrs before finally getting them. Parking was also an issue

"Needed a night out"

blueeyes082, Toronto, Canada 22/01/2018

So my wife and I decided we would do a date night which also included a hotel. We picked the best western because they are well known and are not bad. And the prices are pretty good too Where we stayed was clean. The bed where comfortable. I would stay here again

"Best Western Plus"

crusher2018, Belleville, Canada 22/01/2018

I stay at this hotel 4 days a week every week. The staff is spectacular. The two most front desk agents that stand out are Ashley and Sandy. Every week they go out of their way to make my stay perfect and are always on top of my reservations. They are the main reason I stay. They always greet me with smiles, and are very friendly and professional. They truly make me feel like I am at home. They are the two sweetest agents here and they are the number one reason I continue to stay at the hotel every week.

"One night stay between flights."

Sean D, West St Paul 22/01/2018

Friendly staff, nice clean hotel room, comfy bed, nice bathrooms, and a great breakfast in the lobby in the morning. You have to pay for breakfast its part of a restaurant in the lobby. Free shuttle from the airport is nice.

"Good first stay"

JStebs, Fort Erie, Canada 21/01/2018

Stayed here after returning from vacation. Check in was quick. Room was nice, seemed newly renovated. Room was clean and comfortable. Had a great sleep. Lots of pillows!! I would definitely stay again. Only 4 stars as not as luxurious as other hotels I have stayed at.

"Extremely fast check in, Just what hubby wanted. His football game was on."

wishuwerehere2017, Fredericton, Canada 21/01/2018

The clerk was very friendly and fast. I think under 4 minutes we were checked in with wifi password. I had asked a couple questions but she asked if we needed a wake up call. Great had it all worked out. Then up to our room. Comfy bed, Clean, I am happy.

"Very convenient to the airport"

Vickie D, Newmarket, Canada 18/01/2018

Went to this hotel last week on our way to Cuba. We live three hours from Toronto and had an early flight the next day . They have a parking deal with the room ,that you can leave your car for the week . And they shuttle you back and forth to the airport. They have a pool and hot tub , and a restaurant . Updated rooms and comfy beds and pillows

"Christmas stay in Mississauga"

F9733KIdanielm, Vancouver, Canada 18/01/2018

The convenience of a car rental agency and a Subway store 20 meters away from the lobby of the hotel was excellent. The hotel is very clean and welcoming. There's also a gas station 30 meters from the car rental agency. The parking lot, sidewalks, and entrance way snow was cleared very soon after the heaviest snow fell. Excellent stay!

"Best Western is the Best for Airport Travel"

Linda S, Meaford, Canada 16/01/2018

I printed a similar review that was posted to the wrong Best Western last week. We have stayed her for years for both business and pleasure travel and it is quiet and extremely clean. I never worry about critters at this hotel. Parking is great and the shuttle service is good! Will be staying here three times in the next two months too. Friendly staff, great internet and upgrades to the site improve the hotel.

"Very Nice, Easy access to airport"

mblan, Alberta 14/01/2018

Very nice, quiet rooms and very modern. You get a very nice room for the rate. Free breakfast that included cold and some hot selections. Not many places to eat that you coukd walk to but many within a 5 min drive. Gas station next door of need to fuel up. 5 min drive to airport.


User 14/01/2018

The overall hotel is good. The pool is nice but has not been cleaned for AWHILE! There was hair& other particles stuck to the sides of the hot tub and the surroundings. The sauna was disgusting. I don't want to know what was stuck to the benches. The check in procedure was good. No problems there. Our shower handle got stuck & would not turn off. The maintenance man was VERY RUDE, not acceptable. I am paying for a service that should work! " YOU'RE TURNING IT THE WRONG WAY I KNOW THIS!" buddy, I know how a shower works & it isn't supposed to get stuck on hot & not turn of. I had this hotel booked for another visit to Mississauga in the future, but I will now be cancelling & looking elsewhere.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Aliesha B, Thank you for providing your feedback regarding the pool and hot tub facilities. I have spoken with my Maintenance department who have advised me that the facilities are cleaned every evening after closing. We are deeply sorry they were not up to standards during the time you were using them. I have forwarded your concerns regarding the staff member to whom you were dealing with to the appropriate department. We hope you will consider staying with us again in the future. -FOM, Tania

"Great airport experience."

Gerald S, Bowmanville 10/01/2018

This hotel is perfect for those seeking a stay over with airport parking. The staff are extremely helpful and the shuttle is easy to use and very accessible. He shuttle times are often so the wait time is minimal.

"Ideal for airport"

richlee1malta, Malta 10/01/2018

Usual high standard of hotel expected with best western. Very helpful staff at front desk, Free shuttle bus to and from airport always a plus! Had evening meal and breakfast both good standard although not included in room price There are other restaurants near by Indoor pool didn't have time to use it

"Quick shut-eye"

marclI5543ZH, Inuvik 09/01/2018

Chose this spot as it is close to car rental and has shuttle to airport; we required only a few hours to sleep before our flight west; great rest and resataurant available which we did not use as we had a meal before checking-in. Clean, very nice foyer and carts for luggage available. Only negative comment was our wake-up call scheduled for 4:15 am did not happen and I woke-up as my cell phone recieved an email upload and woke me up

"Convenient / Good value for money"

Bally A, Trinidad and Tobago 05/01/2018

The renovations are quite noticable. The rooms look cleaner. The sheets better on the bed and dont slide off anymore. The beds are comfortable. Great discount when you do the zoom car rental on compound. Improved responsive staff. Overall cleaner, more comfortable with more attentive staff. Convenient shuttle service to and from airport.

"Not convenient to airport"

Tesslady, Ontario 04/01/2018

If parking for long term at the hotel is not available - with traffic etc it will take you more than an hour to fight thru traffic to get to Park and Fly. Not convenient at all and we dropped it off the night before - Thank Goodness! You need to really look into where the parking is and is it convenient or will it eat up your night in heavy traffic just parking your car.

"Awesome staff"

Stumpette, Belleville, Canada 03/01/2018

Check in was flawless cannot remember gentleman's name. Room was cllean and stocked with amenities. Second night had water backup in tub within 15 minutes maintenance was here and repaired. Thank you Denalo and front desk Tanya and Sandra. Downfall can smell cigarette smoke often. We stayed on 6th floor. Hot tub was dirty.

"Christmas in Caribbean"

lyaneb2017, Embrun, Canada 02/01/2018

Toronto Airport hotel stay on the eve of our departure for a Christmas in the Caribbean: hotel was clean, staff were helpful and friendly and the shuttle bus was on time in both directions. We did not have an opportunity to try the pool or restaurant during this brief stay.

"Great hotel"

oceans4metoo, Orillia, Ontario 28/12/2017

Very nice hotel, perfect for the night before a flight. Front desk staff were friendly and efficient. Room was well equipped, comfortable and clean. Internet worked well. Free shuttle was on time and driver was friendly. Located close to the airport. We would definitely stay here again.

"Overnight Stay "

Jill S, Slave Lake, Canada 27/12/2017

We stayed overnight before flying out of Toronto Airport. The hotel is conveniently located off the 401. Check in was smooth and the shuttle was good. We used the pool, it's a bit dark and outdated but overall good. My only complaint was that the bathroom had a sewage smell that would come and go. Overall a good stay.

"Park, sleep, fly"

User 22/12/2017

We booked a park, sleep, fly package and were not disappointed. The room was as clean as it gets and very quiet. We didn't hear any other door slams or people in the halls. The shuttle to the airport was right on time. The shuttle back to the hotel was there within 1 minute of when they said it would be here. They even called us when it was 3 minutes away. The staff were friendly. The wifi was free and strong. Onsite parking is a definite perk. This will be our go to hotel when travelling from here on out.

"Good hotel for a one night stopover"

kennethwO6674GF, Enderby, Canada 20/12/2017

Good room with a comfortable bed, temp control and upgraded bathroom. There were lots of pillows and the shuttle service was excellent. Breakfast is not provided and the restaurant was not open at 8:30 Am.

"Good stay"

Darren H, Dieppe, Canada 20/12/2017

I was on my way to a cousins reunion in Niagra on the lakes, I flew in one day before family members so I just stayed the one night . Nice rooms comfortable, friendly staff. Restaurant in the morning was great.

"review best western dec. 2017"

R9109PRwendyb, Niagara Falls, Canada 16/12/2017

Hotel stay in december we just wanted to get away and do some shoping and visits. The rooms were nice and spacious and had everything we needed so we came back, one week later, and I am writing this from our room.

"It was just OK"

Peter M, Edmonton, Canada 15/12/2017

Room was a good size and internet was great. However Shower and bathtub looked bad and wasn't the best. I didn't get a very good sleep due to "building noises" such as dripping water and loud heating unit. I would probably stay elsewhere next time I fly to Mississauga.

"Great place to stay if you want your truck stolen over night"

CanadianGreat, Port Elgin, Canada 13/12/2017

I'll start off by saying we booked online and wanted to stay here before our early flight in the AM. There were 4 of us staying there with 2 rooms and when booking I used My CAA to get a discount as we were wanting to leave our Car and Truck for the week. No where on their site did it tell you about paying extra for parking. We get there and their parking lot is full for people that want to leave their cars for more than over night...So they gave us a discount coupon for Self Serve Park & Fly which would have us paying $58 for the week...WOW!!! We get up in the morning and my fathers truck was stolen from their over night parking lot...So that was then end to my fathers trip after waiting 3 hrs for the police to come make a report...Now to the discount for Park & Fly...we get back to our car go to pay and the coupon is NO GOOD!!! our price went from $58 to $139... The Hotel is very clean very nice hotel to stay in and that's all I have to say about this...PARK AT OWN RISK Your in the Toronto Area Now!!!

"A good place to stay for a reasonable price."

Randall66, Kingston 11/12/2017

This hotel is located very close to the 401 west of the Airport. The room was comfortable and the wifi was reasonably fast. The staff were friendly and the room was clean. The only downside was breakfast was not included. However the restaurant on site provided and excellent breakfast for 2 for under $30 after tip. Free parking also was a factor as a lot of hotels are now charging for that.

"Amazing customer service!"

User 09/12/2017

We havent even stayed at this hotel yet but I have called ahead about parking and using travel cards through Best western rewards program (which is awesome) etc on two occasions and both times super amazing service. Staff going above my expectations and really friendly and helpful! Tania in particular has been so great and helpful, thanks!


gmullally, Hamilton, Canada 06/12/2017

Have been staying here for business on a regular basis the past 2 years. The staff are friendly always welcoming. Service is top notch. Rooms always in perfect condition. I highly recommend this location.

"Great Park and Fly hotel"

cricketgalToronto, Toronto 30/11/2017

This was a great Park and Fly hotel, conveniently located close to Toronto Pearson Airport.. Rooms were nicely decorated, roomy and clean and bed was comfy. Lobby restaurant Postcard was also a good and convenient option for dinner, good food and service and reasonably priced. Only issue were the extremely noisy, inconsiderate, rowdy people next door, I called down to the lobby sometime after 11 PM (we had an early flight) to ask them to do something. Apparently they did send a manager to speak to them, but they didn't stop until after 2:30 AM. Walls are rather thin obviously. Shuttle was friendly, punctual and quick, I was a bit concerned about this given some previous reviews, but they were right on time and no additional stops to or from airport/hotel. Lots of parking. I would stay here again if travelling from Toronto.

"service at best western"

newfydiver, st johns nl canada 30/11/2017

just spent one night at best western and found thee staff and ate property to be excellent. would recommend to anyone we had breakfast there and it was quite good front office staff was very accommodating and the jamacian shuttle driver was such a wonderful person to chat with he had so many interesting stories to tell. we will stay again next tim in toronto

"Best Western Plus Airport Toronto"

readyforsun2008, ontario canada 28/11/2017

This is a good hotel at a great value before flying out of Pearson. A few considerations if staying here are the fact they do not have continental breakfast and we did not find any parking when we arrived. It took 2 hours to find a spot. We had paid for the park and fly rate for 1 week and at least 6 cars were circling the parking lot looking for a parking spot. That was frustrating!

"The Great Getaway!"

joannemE6966BI, Etobicoke, Canada 27/11/2017

Except for the fact that the hot tub was out of order, we had a wonderful stay at this Best western Plus! The staff was very professional and understanding, and she went out of her way to make our stay special.


peter r, Port Alberni, Canada 27/11/2017

Room was spotless, all amenities worked, staff were very professional and courteous, also friendly. the restaurant had a good menu and the food was tasty and a reasonable price. Service was prompt and friendly. We have stopped here for the last 3 trips en route to Aruba, and the only improvement i could ask for is the availability of the shuttle pickup from the airport. I would recommend this hotel to anyone. sincerely, Peter.

"Won't be staying again"

cindybY5015OS, Chatsworth, Canada 23/11/2017

Staff at front desk was not helpful or friendly. Rooms are small, poorly lit, and in need of updating. There isn't enough on-site parking to accommodate guests wishing to leave vehicles while travelling for a week. The on-site restaurant would not accept our Best Western gift card, even though the front desk staff said they would.. Distance to airport for shuttle is too far

"stayed for the location"

seajaydw, Winnipeg, Canada 22/11/2017

Funnily enough, we stayed at this hotel only because it was the closest hotel to a family member in the area that we were visiting. It was clean, the staff were friendly but not overly so. It was good for a one night stay.

"business trip"

Mark B, Sault Ste. Marie 22/11/2017

This was the first time I stayed at this hotel. I would recommend it to anyone. I booked a wheelchair accessible room for my stay. The room had lots of space around the bed for the wheelchair to move. The washroom was also large that it could accommodate a larger power chair. Over all I was very happy with this hotel and staff.

"convenient and no hassles"

587lorraineb, Toronto, Canada 20/11/2017

easy booking-good restaurant/Bar-great staff-friendly and professional-nice pool--clean and modern room. Convenience of week long parking in the price and the shuttle to airport. Have been to this hotel chain (at different locations) many times. This one I chose for the convenience to the airport with the shuttle.

"Best western Toronto Airport"

Mark F, London, Canada 19/11/2017

Excellent staff. Convenient shuttle to airport. Reasonable rates. Lots of parking. In a congested area west of Toronto so extremely busy at rush hour. Drove to restaurant at Square One only 15 minutes away

"Best Western Airport Hotel"

andrewbE9874UV, Tillsonburg, Canada 15/11/2017

The 3 rooms I have stayed at in this hotel were clean and tidy, the bed was comfy the internet speed was good, I used the fitness room and it worked well, not many hotels I've stayed at have a fitness room. This hotel has a restaurant/bar for food at night and a separate kitchen for breakfast in the morning, this is not a continental breakfast but a separate "restaurant". The only issues I had with one of the rooms I stayed in is it didn't have a microwave and on the tv, there was no guide to show you what shows are playing currently or what the next show is.


Eric S, waterloo, Canada 13/11/2017

this is the 4th time we stayed at this best western and all we can say is bravo to the staff and management .the comfort of the room and the facilities are excellent.the location is ideal for leaving your car and taking the shuttle(provided by the hotel at no charge) to the airport for travel and returning by shuttle which is also supplied.we have already booked for another stay in march of 2018.

"Bad first impression"

siegfriedpalindrome, Toronto 13/11/2017

Nothing will make you appreciate the Four Points Sheraton like a visit to this Best Western Plus. As my wife said afterwards: "Well, you live and you learn." First, the positives: The room was decent. Pretty clean. Bathroom wasn't very modern but it was also clean. Parking was easy. The staff were very friendly and helpful, and that counts for a lot. Now... the negatives: We slept in a room with strangely small queen beds. Perhaps we were mistakenly placed in a room with double beds? In addition, the mattresses were a wee bit saggy. You expect that in a B&B but not in an airport hotel. The fan/ air conditioner was loud and made it difficult to sleep. The fridge would spontaneously start making noises until you went over and shifted it around. No movies to order. Only cable TV. No room service. The bar downstairs lets you buy food and drinks and bring them to your room, which is good. The food is... okay. The staff were friendly. The bar itself is desultory with a capital D. Very poorly designed, badly lit and a pretty depressing place to hang out. Although they do pour a nice rye & coke. The pool was semi-heated. No towels available. The hot tub was closed for repairs. The pool changerooms/bathrooms were not sanitary. My wife went to use the ladies' room and came out immediately, saying, "I can't go in there. It looks like it hasn't been cleaned in a month." She provided more details but you don't want to hear them. Overall it seemed like this hotel is way overdue for a sprucing up. Are they short on funds? Maybe we caught them during a bad week? A bad month? Either way, we won't be staying there again.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear siegfriedpalindrome, We would like to apologize for not meeting your expectations during your first stay with us. We understand there is a lot of hotels in the area to choose from, and we are deeply sorry that your first impression of us fell short of a positive one. Although we am unable to determine what room you were in to address the issues mentioned to my team; we appreciate you providing your feedback regarding the work order of the public areas. We are deeply sorry for the dissatisfaction you experienced, and we hope you will reconsider staying with us in the future to allow us an opportunity to provide a more positive experience for you. -FOM, Tania

"not very friendly"

momofjj, Cranbrook, British Columbia 13/11/2017

We checked in after a long drive from Newark. As we were paying for 2 rooms with BW points, it seemed as if no one really cared about the fact we are Diamond Elite status. The front desk staff was not welcoming at all. No welcome bag was offered, (at some BW both points and welcome bag are offered). The room was a basic BW room, nothing special.

"Best Western Plus Toronto Airport"

Angela B, Ottawa, Canada 11/11/2017

I use this hotel as excellent service and had a very early flight and was able to leave my car there and use the shuttle service. The room was fantastic, was very disappointed I had only a few hours to enjoy it, bathroom had walk up sunken tub with jets it was more like a mini apartment the living room was nice , the bedroom was massive with king bed TV and a shower stall of to the side all in all lovely, the restaurant on site was quite good

"Convenient location to 401 and airport"

SandandSouthSeas, Brantford, Canada 05/11/2017

Stay and Park package was reasonably priced as it is a few minutes longer and farther from "airport strip". Airplane noise was minimal because of location. Really like that you can book the shuttle to the airport as opposed to getting to the lobby early and waiting in line. Timely pick up from airport. Rush hour could be an issue as shuttle uses 401. Hotel: clean, modern; room: clean, functional, modern; restaurant/bar: pleasant server, timely service, menu variety, food was good and priced reasonably.

"Good Stay Despite Other Guests Oct 20/17"

Shellysteve, Belleville, Canada 02/11/2017

We used this location as a stop over hotel for a week of holidays down south. We stayed Oct 20/17. This hotel is easy to find , just seconds off the 401 taking the Dixie Rd cut off. It offers free shuttle to Pearson and has on site parking for the duration of your holiday. Although this place was a bit more expensive then other layover hotels we've used in the past it was still competitively priced. The hotel offers a wide assortment of amenities such as free wifi, indoor pool, hot tub fitness centre , restaurant , comfortable modern room, etc. The only minor issue associated with this hotel is the shuttle system itself. The hotel shuttle operates on an approximate 40 minute turn around cycle.. This isn't bad when you are leaving to the airport as you just adjust your schedule appropriately. On the other end when you return its a pain. We've stayed at places with a much faster turn around time. For us the departure shuttle driver was polite, and assisted with all our luggage. On our return, this was not the case. The driver didn't even get out of the vehicle even to open the cargo area doors. All guests had to load their own stuff. To top it off. Once he put it drive he didn't stop for anyone else. If you missed it ...TO BAD. On our return there was a couple running down the walkway in the pick up zones trying to get him to stop but he kept driving. Travel days are long enough without having to wait and extra 40-45 minutes because the driver wouldn't stop. We had an issue during our stay. It was caused because of POOR behaviour from other patrons. We got off the elevator on our floor ready to get some rest prior to our 4 AM departure to the airport. Much to our surprise , the one direction of the corridor was completely blocked by loud hockey parents who thought they had the run of the place having a hall party outside in the corridor. The other direction was no better. There were screaming kids having a hockey game equipped with nets in the corridor . As we weaved through the hockey game, we decided right then and there prior to making it to our room that this floor was not going to work if we were to get any sleep at all. We returned to the lobby , explained the situation and was promptly given another room on the floor below. Then instead of listing to loud drinking hockey parents and the children's hockey game , all we had to put up with was the pounding from the floor above. Once management was made aware of the situation occurring on the fourth they eventually did go speak to the parents as it did seem to quiet down a bit. From a life safety perspective , this loud hockey group were endangering the lives of others and I'm glad management put a stop to it. This hotel only received an average score because of the positives mentioned above. We would return again but not before we checked with other establishments first.

"Horrible Experience"

CIszkula, Erie, Pennsylvania 31/10/2017

We had an absolutely horrible stay-or lack of stay at this hotel. We flew in late from the west coast with our 3 kids. We called for a shuttle and were told one would likely be waiting for us. After collecting our luggage we found no shuttle to be found. I spoke with the front desk at the hotel who told us the van was out and should be there in 20 minutes. 30 minutes later I called again and was told the driver needed to get gas. 20 minutes later I called again (now well after midnight with 3 girls ages infant to 7) and was told the driver was "able to see us". 10 minutes later was told that they didn't know where the driver was. Driver then arrived and had no excuse for where he was. We checked the gas tank monitor and it was reading 1/8 tank. ***Seems weird that he would have got gas and only put in 2 gallons*** Driver then told me that "the other shuttle had broken down." When we got back to the hotel (now after 1am) I asked the front desk if they had a second shuttle which they denied. I was lied to multiple, multiple times by both the front desk staff as well as the terrible shuttle driver. I then refused to stay at the hotel. I did not trust the staff and I did not feel comfortable with my girls staying at this establishment. The front desk staff told me to contact the manager in the morning. They even took down my contact information The next day I did get a call from the manager who accepted all responsibility for the bad experience and promised a full refund. 3 weeks later still no refund and I called the manager again who told me the refund had been processed but no refund came into my credit card. After multiple calls, as well as an email receipt from the company I still never had a refund granted. I then told the manager that I was going to "dispute the transaction" with my credit card company which she agreed would likely help with the refund. Best Western then fought the dispute ??? This made no sense to me as they already admitted poor service and offered me a refund. Overall I would say "buyer beware". This hotel is conveniently located and the long term parking is a nice benefit but the customer service, shuttle experience and managment all fell far below my expectations.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear CIszkula, I am deeply sorry to hear of the experience you had with the staff and your shuttle experience. I would love to be of further assistance if you would like to call and discuss this further so we can look into the room charge to which was discussed. I hope we can speak soon, and rectify your concerns. We do value our guests feedback, and appreciate you taking the time to provide yours. Again, we are deeply sorry if there was any misunderstanding, or any inaccurate information provided to you. Hope to hear from you soon. -FOM, Tania


User 31/10/2017

Slow check in, I had to ask everything (when do we get picked up, how do we get back once we land, where do i park) so check in wasn't too smooth. Average/Basic park/stay/fly shuttles very slow compared to other hotels every 30-40min so ask around depending on what you want.

"Good Park, Fly and Stay Option"

500karyns, Cavan, Canada 29/10/2017

Good hotel with accommodating staff. Easy access to airport with shuttle service - no matter what time you depart or arrive. Plane noise can be a bit of an issue but to be expected if you want to be close to Pearson International.

"average hotel, quiet night"

Jose S, London, Canada 25/10/2017

the best part of this hotel is that it was very quiet which was great because we had an early night for a very early morning flight. I could barely hear the planes and only heard a few people coming in and out of their rooms (can't be avoided no matter where you stay). The room looked like it had been recently renovated but they didn't do a good job (faucet in bathroom was loose and furniture was cheap looking and feeling). The mattresses are in need of a replacement and not the most comfortable (this is in comparison to a best western we stayed at in California which had incredibly comfortable beds). When doing a quick walk through of the room it seemed clean but upon closer inspection, the room needed a good dusting. We didn't use the hotel shuttle as we got a better deal by booking hotel and airport parking separate. The area around the hotel is mostly industrial with some interesting people just hanging around the gas station next door. However there are numerous restaurants just down the road with a good selection. For a one night stay near the airport it met our basic needs.

"Pre travel stay"

Dave D, LaSalle, Canada 23/10/2017

Easy check in and out.Allowed to purchase beer from the lounge and take to your room. A place to park during a fight away and return to your car just where you left it. Using the shuttle could have been better but this service is not a cab.


User 21/10/2017

excellent service and great employee MR. HARRON he was checking all the time that we are haven a right room and be a comfortable this tip of service is hardly you see in other properties i do wish the best and see him in high position

"Best Wester Airport"

Liette C, Oshawa, Canada 20/10/2017

Was very easy and painless to register and Shuttle was on time, very clean and comfortable room. Restaurants near so convenient not to have to take your car after arriving. Will stay again if we have a flight out of Toronto.

"Great Hotel to Stay and Park while away"

JanetT44, British Columbia, Canada 16/10/2017

We use this hotel every time we go away on vacation. The rooms are nice, clean and comfortable. You can always get a reasonable rate to stay and then leave your vehicle for a week. They have an airport shuttle to the airport and then back to your vehicle a week later.

"Clean rooms"

811troyw, New Hamburg, Canada 15/10/2017

busy hotel at check in , having to go back out to your vehicle for the parking pass is not that convenient, clean rooms , nice decor, wi fi is good, good experience, will come back, beds are comfortable,

"Won't stay again."

travelmom62kingston, kingston 15/10/2017

This is one of the cheaper hotels with shuttle to the airport and they advertised free parking. The free parking is just for the night of your stay. It's then $5 a day so I could have spent more for a nicer hotel.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear travelmom62kingston, Thank you for taking the time to provide your feedback following your stay with us. The hotel does offer parking packages for one or two weeks that allow you to leave you vehicle long term with the rate included for parking. The hotel advertises free parking for the overnight to distinguish between the other properties that do charge for overnight parking. We hope you will reconsider staying with us again in the future to allow us the opportunity to provide a more positive experience for you. -FOM, Tania

"Great Hotel.....Shuttle..meh"

TravelMama445, Windsor, Canada 14/10/2017

So did a park and fly here. Busy hotel with bus tours coming in at the same time. The person at the counter was lovely and took our family right away. Out room was upgraded which was a bonus! Places to eat nearby. Shuttle to the airport was okay but not many time slots. Come to find out it runs every 40 minutes. On the way back after an overnight flight, we just missed it and had to wait 40 minutes. Very difficult to watch the other shuttles coming and going. This hotel is clean and the family suite we had was spacious. Good value with the parking package. I would recommend the hotel. Next time I would take an uber or taxi back to the hotel.

"Excellent service"

George M, Aylmer, Ontario, Canada 13/10/2017

I always stay at this property, the staff is very friendly and the lobby was warming as well. The rooms are clean and comfortable and up to date furniture. They have lots of free parking. Each room I stayed in has a fridge and microwave as well.

"BW Plus Toronto Airport Hotel"

498kunalg, TORONTO, Canada 11/10/2017

Have been to this hotel twice in last 4 months . Great Value for Money . The locality is good and convenient for business travel. Staff members are helpful. The lounge bar is an additional benefit. They should offer free breakfast which would make the hotel an ideal destination

"Airport Hotel"

David F, Timmins, Canada 11/10/2017

Close to where I needed to go everyday. Easy access. Subway next door for quick meals offsite. The hotel has an onsite restaurant so if you are not feeling like leaving the hotel you can always eat in. Renovations to the hotel did not interfere with regular hotel operations very much while I was there.

"Great Stay!"

DeeLaunch, Shelburne, Canada 11/10/2017

We stayed at the BW Plus the night before we went away to Mexico. The rooms are very clean, parking is onsite with lots of lights. Coffee in the lobby for when you get up early. Airport shuttle was great. They do only make trips every 45 minutes so if you get to you spot at the airport and you just missed it, you are out of luck for 45 minutes.

"Convenient and comfortable"

Terry K, Harrisburg, Pennsylvania 10/10/2017

Great place to stay when flying in or out of Toronto airport. A big plus is the ability to leave your car there while you are traveling elsewhere. Sure beats leaving the vehicle at the airport, plus they have a convenient airport shuttle. Too good to be true!

"Good place to stay for price."

Daryl P, Winnipeg, Canada 09/10/2017

Checked in for a two day stay in early October 2017. Easy to get to from airport and conveniently located to lots of food options if you don't want to drive (Subway next door). Free parking. Close to freeways to get anywhere. Room was good overall. Only issues were when we were cleaning up to check out found a previous guest panties stuffed in side of bed. Also had a 20 dollar credit from a previous Best Western stay put on wrong room number. Was rectified on check out. Would stay again as overall stay was good and price was reasonable compared to staying in downtown Toronto.

"Tardy shuttle sevice"

IndFamTraveler, Houston, Texas 05/10/2017

e stayed here on the night of Sep 5, or rather the early morning of Sep 6th. We flew in from Calgary and the flight had been delayed from 7.10 to 8.30. The flight was some 4 hour duration, so we reached Toronto at 2.30 am local time! We had booked Best Western plus, Dixie road for stay. They were supposed to send a shuttle to pick us up. We rang them up and then waited, waited and waited some more at the designated spot.... other hotel shuttles made 2 and even 3 rounds. They told us we had to make a call... as if we didn't!! There were 3 Britishers waiting for the same shuttle. In fact they had been there before us!! at last after an hour, the shuttle turned up, we reached the hotel by 4am! The shuttle wait had been perched on a rod! We requested for a little grace in checking out at 12 instead of 11 and they acceded. One extra star for that, otherwise the rating would have been Poor They kept us waiting an hour for the shuttle back to the airport for picking up our rental car to go to Niagara falls!! They do not know the value of customers time!! WE WILL NOT RECOMMEND BEST WESTERN PLUS TORONTO AIRPORT to family and friends!! Such a pity as the room is quite good!

"Big mystery! 2 major TV channels missing from the lineup."

Sandy G, Cobourg, Canada 05/10/2017

This is a great hotel to stay at for airport access and long term parking. There is an airport shuttle, a restaurant/bar, efficient, polite staff, clean rooms and comfortable beds. If you are planning on watching your favourite TV show on CTV or NBC you will be disappointed.

"It was OK"

User 04/10/2017

This hotel is clean and ok if you are staying one night. The heating/ac is loud and vibrates throughout the night. The hotel is convenient for getting to the airport but does not have amenities close by. Rooms are not good for mobility issues.

"Great Airport Park- sleep-fly hotel"

Cori O, Kitchener 03/10/2017

Our reason for choosing this hotel was because we have come to like the Best Western Plus hotels and this one offered a deal for park-sleep- fly which is what we needed. We rate the hotel "Excellent". Booking was easy; check in quick with friendly, efficient staff; our room was clean, comfortable and nicely decorated; shuttle transportation was as quoted at time of booking and was on time for our 3:30am pickup; the food and service in the bar/lounge restaurant was very good; xpress check out was an efficient way to leave and our car was parked in a security patrolled lot for 15 days... all this a at great deal

"Close to the Lester B. Pearson Airport"

MitsyBlue, Ottawa, Canada 02/10/2017

Best Western Plus Toronto Airport Hotel Park and fly was fantastic. We parked our SUV for 14 nights free of charge as we stayed at the hotel one night on our return from Italy. Free shuttle from and to the airport is great. Outstanding hotel, close to the 407 highway. Hotel is clean, bright and very comfortable. Quick check-in and out. Rooms are spacious. Good WI-FI reception. Breakfast was excellent, good choices but quite expensive. Great service though. We were very pleased with our stay. The staff at reception were very pleasant. We highly recommend this hotel. We would definitely stay there again. Approximately a 12 minute ride to the Lester B. Pearson Airport.


Cheryl B, Kitchener, Canada 26/09/2017

With all the options available in the Toronto area it was hard to choose where to stay. I had family coming in for a visit so I wanted someplace comfortable and convenient. I was thrilled with this hotel. It was convenient to the highways. It is very clean, bright, modern and comfortable. The staff was great. My check in was quick. There is a nice restaurant at this hotel which was very convenient. I will definately stay at this hotel again.

"A short, but great stay!"

gillianb233, Kingston, Canada 25/09/2017

We were flying out at 6:15am. We needed a place to park the car for our vacation and a shuttle to the airport. An excellent choice for both purposes. We only had about 4 hours of sleep, but it was quiet and comfortable. We'll be staying one night when we get back and I can say we'll definitely do this again.

"Quiet, accessible and enjoyable"

mrcfl99, colorado 21/09/2017

For a European jumpoff point, the Best Western Plus a short distance from Pearson International in Toronto is a great beginning. Vehicle parking can be arranged while out of the country, and a convenient shuttle takes the stress of driving to the airport! Make sure you arrange for a ride because the hotel guests already know about this gem of a hotel. The Postcard Restaurant was adjacent but there are bargain restaurants in easy driving distance from the hotel, and a Subway sandwich shop steps from the main lobby. If you are looking for a great sleep before/after your business or vacation trip, your can't go wrong with the Best Western Plus on Dixie Road, just north of the 401.

"excellent hotel,"

kidsgoneOntario, Ontario 20/09/2017

excellent hotel, with good park and fly. Shuttle every 40 minutes to airport. Attentive and caring staff. Good internet, comfortable mattresses. Spotlessly clean, rooms quiet. Breakfast not included, but restaurant on site with good food. Pool looked nice but we did not use it. Recommend highly

"Handy location"

Alan H, Brighton, Michigan, United States 11/09/2017

Quiet location handy to airport and for Toronto city. Parked car at their large free parking area and used limos to avoid the hassle of driving in congested freeways to go into the parking-expensive city Efficient, friendly hotel staff with excellent service

"Best Experience"

329fredas, Hamilton, Canada 08/09/2017

Great place to stay overnight before or after trip and leave your car safely. Shuttle service to and from airport was timely and friendly. Great room with comfortable bed. Good restaurant on premises with great food and service.. Good value.


User 08/09/2017

Staff excellent, great shuttle service,nice to see coffee at front desk while we waiting for shuttle. Bathroom needed updating but the hotel is going through an. Update so that was good, good experience, because there we no supprises

"One night to BW before taking a flight to the south"

920raynalda, cantley, Canada 08/09/2017

Excellent hotel with excellent services. A good place to go in order to leave our car in the hotel parking lot for a long duration. The cost for it was only $5.00 per day when you joint the Rewards BW member club..

"Aother wonderful experience at Best Western"

Tony D, St. John's, Canada 04/09/2017

We just returned from another wonderful experience at the Best Western. The front desk staff always go out of their way to ensure a pleasant stay and this time was no exception. The shuttle service was excellent and our room was perfect. Look forward to our next stay there.

"Holiday vacation Hotel n Parking"

Otto B, Trenton, Canada 03/09/2017

What a perfect location and convenient parking policy for my needs or someone travelling more than 2 weeks but ensure you get a room that the curtains close. Mine never and the lights from a fuel station kept it bright and never got much sleep... But Highly recommended folks!!!

"Contented Customer"

793franceso, Kingston, Canada 31/08/2017

I am very happy with this hotel. The room was very comfortable and clean, the restaurant was very good, the shuttle to and from the airport was on time and efficient, the staff were helpful. I particularly appreciate leaving my car at the hotel while I was out of the country. I will stay at this hotel again.

"Very satisfied"

Maria B, Mitchell 30/08/2017

What a great place to come home to after a long flight. The bed was heavenly and the bathroom everything you could hope for. We will certainly use this place next time we travel. The staff was friendly and the breakfast excellent

"I had to change room four times"

O4772IUharryb, Brampton, Canada 30/08/2017

When I first arrived, the lady at the front desk checked me in on the fifth floor. When I arrived in the room, I found a bottle of water half empty in the washroom. I left the room and went back to her. She assigned me another room on the same floor. When I got there, I check the two beds, one of them sank with me. I lay down on that bed and it was like a pool, there was no support for my body. I went back to her and she started to become annoyed with me. She sent me now to the third floor. When I went to the room, it was a two double beds room. I ordered a two queen beds room. I went back to her and said: why are you treating me like that? She said, I didn't check your original order: I'm so sorry. How come in a short span, someone already forgot the order she just did? Finally, she sent me to the fourth floor and I stayed there. It is the first time in my life, I had to change room three times in a hotel. Just a sorry: no compensation.

"Stay at Best Western Toronto Airport"

334amrm, Mississauga, Canada 30/08/2017

I have stayed 9 nights and the hotel was comfort needs some renovations on the exterior, plumbing and room doors but overall the room was clean of good size and comfortable bed. I recommend this hotel for people who have business around Pearson Airport or Mississauga, it also has an easy access to the highway 401 for those going to Toronto.

"Family stay"

Donna S, Windsor, Canada 29/08/2017

We normally stay at this hotel when we visit family in Toronto. Pleasant staff. Easy to get to many places. Food is good. Hotel is just off 401 so can hop on to go west or east very easly. Plenty of parking. You can stay there park your car then fly to another destination.

"Great customer service, excellent price - near to airport"

Lisa K, Amsterdam, The Netherlands 24/08/2017

After a horrible day of travel (really horrible) - my day was made better by the staff of this hotel. After naming the price on their last room available (and knowing I was stranded given it was 2am) - they lowered their price twice for me, and offered a generous check out time, given my late flight the next day. The rooms were clean, beds were comfy and though the gym was very basic - it did the trick. I wouldn't stay here to be anywhere near downtown - and it's not a super luxurious hotel - but an excellent choice for near the airport and off the highway. Also a free shuttle to the airport which was great. Customer service, great beds, clean - it was perfect for the price!

"Reasonable Priced Hotel with Extended Parking"

redempti0n, Vancouver, Canada 23/08/2017

Hotel was ok but noisy due to traffic and aurcraft being so close to airport. Good for one night prior to flying out on holidays but not for anything longer term to explore Toronto itself. Extended rate parking is available at reasonable price (we left our car for ten days whilst we flew to Vancouver and it did not break the bank). Be prepared for a wait to collected by the free shuttle back from airport to parking. We called ahead to hotel whilst getting baggage and still had a 45 minute wait at 2:42 in the morning!


User 23/08/2017

We were very satisfied with our first experience with BW - so we used them again! First time we flew to Hawaii and this last time we flew to Vegas. I have a funny feeling with will be seeing them again and soon!!! Both time went smoothly!!!!

"Rooms & amenities were good"

dawnt762, Regina, Canada 22/08/2017

Rooms were clean and had a fridge and microwave. The staff was polite & friendly. Breakfast could have been better; pancakes were hard and gross. We never used the pool or fitness center. Ample parking. Easy to find using Google Maps.

"Puting the + in Best Western"

Sean P, Saskatoon, Canada 22/08/2017

Second stay @ this facility and again treated like you would expect. Friendly, courteous staff looking to make your stay as comfortable as possible. Rooms have VERY comfortable beds. Would recommend to anyone coming thru Toronto and need a place to crash during your airport layover. Or if your coming in from out of town to stay in Toronto over 4 - 5 days. The front desk is helpful, the cleaning staff is very friendly and accommodating always making sure the room is clean. the pool is well kept and supplied with towels. and the sauna was a nice surprise on our first visit. The location is great, close to the highway, lots of shopping and good restaurants choices. Going back to stay another 4 nights in September

"Poor value for price"

debbiepF8930UF, Calgary, Canada 17/08/2017

Shuttle service is poor and unreliable. Rooms are old, outdated questionably clean. Beds are old, bedding does not fit. Woke up on the bare mattress because there was no fitted bottom sheet. Area of hotel is industrial and not close to anything except a Subway.

"Did not meet expectations"

Nancy J, Upper Marlboro, United States 17/08/2017

Sour smell in bathroom, leaking faucets in tub and sink, noisy people in adjoining room, uncomfortable mattress. the only outstanding feature was the staff. They were friendly and helpful. They called for cabs and made suggestions regarding the most cost effective ways to get back and forth to the city.

"Great place to park and fly"

494randyj, Fenelon Falls, Canada 16/08/2017

The hotel was great and the staff were helpful. The location is good if you are flying from Pearson. Restaurants are close. We have used this same hotel 3 times in the past year and half. We will use it again when we are travelling out of the country.

"Bw plus Toronto"

Alex B, Tillsonburg, Canada 15/08/2017

Room was very nice and clean,staff excellent check in, check out short and sweet, restaurant and bar ok nothing special but very pricey , fast food places real close bed was very nice got a great night of sleep

"Stayed for the Park and Fly Package"

familyfun88, Windsor, Canada 14/08/2017

We booked the Best Western Plus as it was the cheapest hotel offering a park and fly package for our out of country holiday. The room was clean and updated. Beds were comfortable. Bathroom wasn't anything special, but it was clean and functional. The hotel restaurant and room service were extremely pricey so we had food delivered. One suggestion is to offer coffee in the lobby for the morning. I don't ever use the in-room coffee makers, but would have loved the convenience of not having to drive to McDonald's for a coffee in the morning. In comparison to other hotels in the area we have stayed at for park and fly, this parking lot seemed a bit safer as it was out in the open. I felt much better leaving my car for the week than I have at other hotels. Shuttle service was prompt and comes every 40 minutes I believe. We set up our shuttle transfer upon arrival. Front desk staff were very efficient and friendly. There were many guests arriving at the same time and we were all served very quickly.

"It was good"

User 09/08/2017

The hotel was good the bed clean and confortable. The shuttle service was a little slow when I was back. 40 minutes . I have coffe to make at my room. 338 bucks for a two rooms 1 day and a week for my car

"Anniversary trip"

Anne C, Listowel 08/08/2017

Stayed here to enjoy a Hotel after going to a concert. Didn't use the fitness centre or pool this time; but hopefully next time. Friendly staff; & good location. If ever we need an Airport Hotel, this would be ideal.

"Great lounge, friendly staff"

User 08/08/2017

Easy going staff , very helpful. Charlotte that works in the lounge is awesome! the food is good. on business, been trying different hotels and this is my first time staying here, will come back to this hotel next time.

"Good Hotel"

Roque, Mexico DF 07/08/2017

The hotel is located at 10 min from the Airport and from a mall. In front of the hotel there are some restaurants and a gas station. Other restaurants are close by (short driving) The hotel has a pool and a jacuzzi. The pool was cold and the jacuzzi was nice. The rooms were clean and everything worked fine. One bed was a bit saggy but it did not bother us. The personal was very friendly and the service was very good. Many Toronto attractions such as the Aquarium, CN tower, Toronto Island, etc. were around 30-40 min drive.

"Family Vacation"

Annonymousab, Surrey, Canada 07/08/2017

We had a very comfortable and pleasant stay at the hotel. Staff were very courteos and helpful. The location was very good. Airport snuttle came right away to pick us up. Very close to Toroto Premium Outlets.

"The good and the bad..."

MitchB, Kitchener, Canada 02/08/2017

Returned recently from BWP for the night before an outgoing flight. Mark at the front desk was very helpful and pleasant. We were only there for a few hours so not a whole lot I can comment on. However, our return was NOT pleasant. We arrived later than anticipated. I called the hotel and they told me when the next two shuttles would be there. When we finally got our luggage, we again called the hotel to let them know we were ready to be picked up. They told us a driver would be there by 11:25 p.m. We waited and waited. Finally a van showed up at 11:45 with no sign on it. We didn't think it was hours - until the van was already full (with people who had only been there for 10 minutes) and the driver started waving a sign on it with our hotel name on it. We had already been waiting for an hour for a drive and there was no advertisement letting us know that this was the ride we were waiting for. I asked the driver what was going on and he was a little rude and said "Well, I'm full. Another one will be here sometime". This was after being up at 3 a.m. PDT and it was now closing in on midnight EDT. NOT IMPRESSED. Another bus showed up about 10 minutes later and we were able to get back to the hotel. However, this hotel employs a third party shuttle company who doesn't advertise who they are driving for. Hotel was awesome but shuttle was NOT!

"Great moments"

User 01/08/2017

Try staying here. You won't be disappointed. The staff are like family. They are proud to be part of a great hotel chain. Never hesitate to ask a question, they will find out the answer. Clean,safe rooms. Go ahead book a room, for yourself,or visiting family members. Have fun. This was the first step on our journey for our 50th anniversary trip. Starting out with Best Western made it all the more special. Thankyou

"Awesome hotel"

Lynn L, Ottawa, Canada 31/07/2017

Hi everyone We stayed at this hotel 3 times and very satisfied... Nice room very clean. Check in and out so fast. Good price. We are definitely will be going back. Restaurant is also very good fast service and affordable.

"A fantastic stay"

thearmywo, Sioux Lookout, Ontario 31/07/2017

A fantazgreat stay awesome pool nice work out room and an amazing staff. Close to everything we needed and close to the airport I would recommend staying here to anyone. The staff treated us extremely well.

"Love this place"

G4081UEdeanw, Las Vegas, Nevada 30/07/2017

Great airport hotel with a friendly staff. Was happy to see there was a Lounge/Bar onsite with really good food. Also a couple of places to eat in the surrounding parking lot. Airport shuttle pickup was quick and painless, drop off the same. I will be staying here on future trips.

"Surprise at Check-in"

Hand7ofus, Sidney, Canada 27/07/2017

Room was upgraded to suite, much appreciated. service excellent, breakfast good (but not included) used bar and internet both good. Good location. Ample parking. We were on 6th floor, on south side, great view of Toronto and Mississauga in distance.


User 26/07/2017

My flight was delayed and my friends & I had to find somewhere to sleep, normally I don't like sleeping in hotels I am not used to but decided to give it a shot. At check out I was greeted by the front desk staff, it seemed busy that evening but the staff was still very friendly. I got my keys and headed upstairs to my room. Upon first entering the room, I noticed a strong smell of smoke, as I have fairly bad asthma I decided it was best to go see if there was another room. I spoke with a front desk lady by the name of Sandi, she apologized for my inconvenience and immediately found me a new room. I headed up to the room and everything was clean, air smelt fresh and the beds were decently comfortable. About 10 minutes after getting into my new room, Sandi called up to verify that everything was to my liking, which I confirmed. I am very impressed with the efficiency and professionalism I was shown.

"Would not go back"

carolrD8038KR, Ajax, Canada 26/07/2017

Called to book 2 rooms for the night with 8 days parking. Received an email quote. Invoices came in higher than quotes. Also when you return from your trip you have to wait 40 minutes for the shuttle to pick you up at the airport.

"Business travel"

Samantha J, Winona, Minnesota 25/07/2017

Stayed here for a night while traveling for business. The hotel room was clean and the bed comfortable. There is a gas station and Subway right next door which was very convenient. Is relatively close to the airport - I didn't use the shuttle though, so I cannot comment on that. It only took me about 10 minutes to get to the airport.

"wait at the airport"

sandrai289, rochester, United States 23/07/2017

had to wait for an hour at airport for pick up. No coffee in the lobby at 6:30 am. odor coming from air conditioner. staff was not apologetic and did not offer a remedy for the problems(especially at the airport)

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear sandrai289, Thank you for providing your feedback regarding your stay. Our shuttle service runs every 40minutes, so we are deeply sorry if there happened to have been a delay upon your trip to the hotel. We do provide coffee in our lobby in the early morning, before the restaurant opens for breakfast at 6:30am. Your feedback regarding the odour from the air conditioning has been directed to my Maintenance and Housekeeping Manager. We are truly sorry that you stay was not to your satisfaction, and hope you will give us another chance to provide a superior experience for you. -FOM, Tania

"Overnight stay at BW on Dixie Road"

William F, Kitchener 19/07/2017

We stay at this hotel every time we travel out of Toronto. Staff is always very friendly . There is a shuttle to the airport and they also pick you up upon your return. Parking is included in your overnight stay. I would definitely recommend this hotel

"Get what you pay for"

David J, Waterloo, Canada 18/07/2017

Not the closest to the airport or within walking distance to much, but this hotel does the job in terms of rates, cleanliness. TV remote has its own clean sock, hope it was cleaned before it was out in there.... Parking lot light's did not illuminate in the evening, not sure if it was accidental or not.

"Lacking Service and cleanliness"

Kimberly B, North Bay, Canada 16/07/2017

We stayed here while traveling out of country. I love Best Western, but this one was disappointing. The first night we stayed, our room smelled like smoke. When we brought it up to the front desk, we were told that it was a non-smoking hotel. That didn't help the fact that our room STUNK like smoke!! The second night, we reminded them, and were told the same thing. We became irritated with the fact they refused to listen. We told them we refused to be put in the same area. They put us on a different floor. The second room was lacking in cleanliness. It was obvious that the microwave had not been cleaned. There were sharp pieces of plastic on the floor. I would not recommend this hotel to anyone...there are too many other choices. Besides, the front staff are rude and disinterested in helping their customers.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Kimberly B, I am deeply sorry to hear that you encountered issues with not only the condition of your room, but also the way it was handled by the staff. I can assure you the agents would not have intended to brush off your concerns, but are deeply saddened to hear that it came off that way. These issues have been addressed with those involved, and hope you will consider staying with us in the future to give us another chance to provide a better experience for you. -FOM, Tania

"Was Not Pleased"

User 14/07/2017

The nice thing was that this hotel had shuddle service to and from the airport. We had some unauthorized charges on my credit card that we found out about as we were coming back to Canada from our honeymoon because it would take 2 days to fix it left us in a hard spot. We had enough for the room on our debit card but this hotel would not budge on not charging the deposit required even though we were arriving at 11 pm and departing before 7 am. Too shame. The maritime BW's do not treat their customers like that at all! They also said they do not take debit!!! Really???!!! Who doesn't take debt... but honestly I could have had the amount in cash and they still would not have taken it!!! I give this a poor human interaction score!!!

"Updated and fresh, but still a distance from Pearson International Airport"

Julie H, Omemee, Canada 14/07/2017

We stayed at the Best Western Plus the night before our flight out of the country. We parked the car as part of a package that really helped to off set the costs of parking the car elsewhere. The lady who checked us in was super nice and very helpful, but very busy. She was on her own and there were a large number of people who needed her help. I felt bad for her. The gym was being updated so we did not get to use it as planned. The room that we were given was huge, clean, updated and had a king bed. There are a few restaurants to walk to in the same parking lot. One was closed for the evening for a special event, there is a Subway and the other was a pub. The van that took us to the airport was almost full - this must mean other people are doing the same as us. It is convenient in the sense that the van takes you to the airport at a specific time, but pick up is really difficult. We called when we arrived on our return and someone put us on hold for over 10 minutes so we called one more time, and once again, we were put on hold. We finally called directly to the hotel and they said it would be another 30-40 minutes before another van would be by to pick us up. We finally just decided to get a cab. This seems to defeat the purpose of parking and staying. They must only have one van running as it is about 20 minutes or more to the airport.


User 12/07/2017

It was a nice stay. Very clean and comfortable. I would definitely recommend this place if you need a hotel to stay at. They have a nice pool. Unfortunately the jacuzzi was broken at the time. Otherwise very nice place to stay.

"Pleasant Stay"

Lynn Z, Jordan 10/07/2017

Stayed overnight to catch a flight the next day. Quiet hotel, excellent shuttle service both ways. Left car in lot for 11 days - no problems. Disappointed that breakfast was not included with room as it is at other Best Westerns we frequent, otherwise would rate it as a 5. Room was ready for us a couple of hours early, which was a nice bonus.

"Good room and location"

Mohit19, Mission, Kansas 10/07/2017

The positives are, close to the airport, free parking and a good clean room. The breakfast is not included, but there is a restaurant downstairs. The price about right ($65 in July 2017, through hotels dotcom).

"Good Nice hotel, Great location, Great Parking, Great Shuttle"

Ksprenger111, Indiana, Pennsylvania 07/07/2017

Great place to stay before flight out of YYZ. Nice easy to use shuttle service to the airport. Easy pick up on the way back. We parked for 12 days with the park and fly package, cheaper than parking at the airport. Nice room, good staff.

"Great stay"

George M, Aylmer, Ontario, Canada 07/07/2017

Hotel was comfortable and clean, the staff was very professional and courteous. The rooms were up to date and TV was very clear. Overall experience was good. There was ample of parking in the lot and it was lighted up well.


User 02/07/2017

Great location centralized for our meetings. Friendly staff both at check in desk and restaurant. Always have been pleased with this location and it great if you are going to airport with shuttle. Would recommend this location.

"Highly Recommend"

W4754KQkarens, Paris, Canada 02/07/2017

We have stayed at this Best Western Plus before and always enjoyed the experience. The hotel is very centrally situated for getting around the Airport district with access to major highways or use of city streets. The hotel itself is very clean, the staff knowledgeable and courteous. The rooms are updated and, of course, the beds are very comfortable. We're never disappointed :)

"Great place to stay near Pearson - has airport shuttle"

Adanaca, Bathurst, Canada 30/06/2017

Stayed recently at this hotel. Shuttle service was quick and a great way to get back and forth to the airport. Check in clerk was very friendly and let us know nearby food options. Beds are super comfortable! Would stay here again!

"Worst experience I have encountered"

User 30/06/2017

I booked this hotel through Trivago, which placed me with Zenhotels (in Cyprus). I paid up front the required price for two days through my credit card. Zenhotels took the money and never made the reservation. I called every day Trivago and Zenhotels and Best Western. Best Western replied that they had never heard of Zenhotels and that there was no reservation. The reservation had been made a week in advance. In order to get a room for my client I had to rebook another two days which cost me twice as much. But I needed the room for my clients as they were arriving on June 27/2017 Again I paid up front. When my clients left, the hotel asked my clients to pay again, my clients not wanting to embarrass anyone, paid up. When I went to get my receipt I saw that the room had been paid twice. Now I am trying to get the credit card reversed and my card charged and now I have to collect my money that has been charged through Trivago & Zenhotels and stop my card because I don't know if it has been hacked. AND I have not received any help from Trivago.

"Average Stay"

Carol T, Moonstone, Canada 30/06/2017

Staff not friendly at all, rooms average, A/C not working, noisy children in hall way. Hotel a bit too far away from Toronto airport, only good thing free parking. Restaurants in area very poor, busy street with lots of transport trucks going by.

"No crib available!! "

cgirling, Calgary, Canada 26/06/2017

When we arrived to check in, we were told they ran out of cribs even though we reserved one months ago. The people at the front desk said they were "first come, first serve", but had we known this we would've booked somewhere else as now our 9 month old baby had nowhere to sleep and it was too late to find another hotel.

"Decent hotel"

Imadiva4, Toronto, Canada 26/06/2017

Although the hotel itself is decent, the shuttle service from the airport to our car was horrible. We waited an hour for the shuttle to arrive after calling to let them know we were ready for pick-up. It was very frustrating to see other hotel shuttles coming multiple times in the hour we waited for our shuttle bus to arrive once!

"Stay at the Best Western Plus at Dixie and 401!"

W8495SAstephenc, Vancouver, Canada 25/06/2017

This hotel is great... I stay there for two weeks at a time while in Toronto doing business. They continue to exceed all my expectations and needs... I highly recommend this Hotel... You will not be disappointed.

"Consistantly excellent in all areas"

X8791DCvictoriab, Kitchener, Canada 23/06/2017

This was my second stay at this hotel and once again I was very impressed. Friendly caring staff, nice restaurant/bar, great amenities, clean and comfortable room. Good value in a good location. See you next year when I come into town for conference again, and I will bring some colleagues!

"Brutal customer service "

User 17/06/2017

Booked this hotel 6 months in advance specifically for the fact that we needed a connecting room. I was travelling with a 2 year old and 5 month old. (Wanted to ensure babies were well rested before a long flight) At check-in I was told they didn't have any connecting rooms left and that connecting rooms aren't guaranteed. I should have been informed this 6 months ago and I would have chosen a different hotel. Front desk staff was quite unpleasant and showed immature attitude. I asked to speak with a manager and was told one wouldn't be in until 11:00pm, it was 3:30pm. They informed me they would have them contact the room (Never did get a call) Moving on to later. Called down for cutlery because we ordered takeout and were told we needed to come get it ourselves. Most hotels would deliver to your room. Again we let it slide. However when we got to the desk they refused to give real cutlery and only gave plastic. Try cutting a steak from Boston pizza with a plastic knife. Decided to go swimming after dinner to find a table full of real cutlery just outside the pool. While in the pool I noticed there weren't any towels. I went to the front desk to retrieve some where a new staff member was quite abrupt saying they don't stock them in the pool area and that we are supposed to get them at the desk. Well they didn't have any stocked at the front desk either. We waited for 15min at the pool when finally what looked like a maintenance worker brought a huge stack in. Overall worst customer service I have ever experienced. There's no way I will stay here again. The only good thing about this stay was the shuttle service.

"good location"

G9332TQjackiec, Victoria, Canada 16/06/2017

Appreciate the friendly staff and the free airport shuttle. Room was clean. Fan was loud in bedroom. Express check out is quick and easy. Nice water in the lobby and the essential coffee for early morning departure.

"Great overnight stay"

jennifercX3768ZC, Kansas City, United States 15/06/2017

I had a long overnight layover on my way home from a long stay in China. I don't remember much of my time in Toronto because I slept for most of it! The airport shuttle makes your stay very easy. If the hotel restaurant isn't your preference, there are several restaurants and convenience stores nearby. I highly recommend this hotel for travelers through the Toronto airport! Worth every penny.

"Good value"

Jannachegahno, Port Elgin 12/06/2017

Double sized beds are a little small but for a single night and the price, not much to complain about. Close proximity to fast food and restaurants outside of the hotel. Nice indoor pool area. Free parking.

"A great stay at the Best Western Plus Toronto Airport Hotel, Mississauga, ONTARIO, Canada."

User 10/06/2017

A great stay at the Best Western Plus Toronto Airport Hotel, Mississauga, ONTARIO, Canada. Had a great sleep in the very comfortable bed. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location.

"Great value for GTA"

JASON C, YARMOUTH 10/06/2017

We really liked it here. It is a great hotel for the value and service provided. If you have access to a car it's great for anywhere you want to visit around GTA. I believe they also offer long term parking and an airport shuttle. We did not try the restaurant or fitness centre but they looked like good facilities

"a relaxing stay before flying out"

Rachel D, Huntsville, Canada 06/06/2017

before flying out we always stay at this hotel. Every time the staff is very friendly and helpfull . The shuttle is always in time as well for the departure as for the pick up at the airport. The rooms are clean and very comfortable .

"Great place to stay near the airport"

User 06/06/2017

Great hotel ,fast shuttle to and from the airport , all for a great price . restaurant food was good a little pricey but good food. or there is a subway right beside the entrance . We have stayed many time here and never have been disappointed .

"Not very good !"

Jess C, Toronto, Canada 05/06/2017

We stay for a night on our way to Mexico, the hotel has great location but is not good. But I choose this location because was close to the airport and had free shuttle. Reasons I didn't like it : The walls were very tin and we could hear the people in the room next conversation. The hallways smell like pee. The restaurant has horrible food and to be honest there's nothing around that area for that reason they dont even try to make anything decent, the meals are around $18.00 to $30.00. We spend $70.00 for two meal and 2 drinks and it was the worse meal I ever had. I spoke with a guess that was in elevator and it was his second night in this hotel and he asked me if I knew any place around that area to eat because he tried the restaurant at the lobby and it was discussing. :(

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Jess C, Thank you for taking the time to provide your feedback. I am sorry to hear that your stay was not to your satisfaction, and appreciate you taking the time to provide your feedback, as this information has been forwarded to the appropriate individuals. Along Dixie road there are a variety of restaurants from fast food, to sit down restaurants, and I am sorry if you were not given any information as to the various options along Dixie Road. We hope you will consider staying with us again, so that we will have another chance to provide a more positive experience for you. -FOM, Tania

"Air supply"

Alicia_Boricua, San Juan, Puerto Rico 05/06/2017

We arrived at the hotel near midnight and were glad for the speedy check-in. The hotel was quite, the room was clean and the beds were comfortable. I took a point from the rating because of the room's air conditioner. It was an old unit and it just wasn't doing the job. It made the room stuffy. Fortunately, we were so tired we slept soundly, but now that summer is here the hotel should take care of that.

"Love the Sleep, Park & Fly arrangement!"

HeadStart4u, Toronto, Canada 05/06/2017

The room is very comfortable and clean. We have stayed at this hotel before and won't hesitate to stay there again. I love to be able to park my car on the property, sleep at the hotel, and take their shuttle to the airport. It is a quick and efficient service and a reasonable price for parking our car while we are away on a trip. The return shuttle runs frequently so minimal wait time. I think this is a very good deal! :)

"Park and Fly Great Value"

User 01/06/2017

We chose this hotel for the Park and Fly offer and the shuttle service to the airport. The staff was friendly, especially the drivers for the shuttle service. The hotel is clean, but the free wifi service is spotty. We did get drinks in the bar, and it is a small eating area, but nice. We ended up getting dinner in the small sports bar in front of the hotel. If you are using the Park and Fly option go ahead and park in the B section for long term. There is also a Subway sandwich shop in front of the hotel. There is a restaurant in the hotel that serves breakfast.Our flight left in the evening, so we took the shuttle to the airport early in the morning and stored our luggage at the Samsonite store which is very reasonable. Then we took the express train down and back into Toronto so we could explore the city. This is a great option if you have a few hours.Also Niagara Falls is a good day trip which we did before arriving at the hotel. Best Western Plus Toronto is a good choice if you are flying out of Pearson International Airport.

"Wifi never works at this hotel"

167mellissam, London, United Kingdom 30/05/2017

The hotel is clean, staff are friendly but having stayed here twice in the last 2 years - it is apparent they have ongoing issues with wifi. The staff explained that there were issues in the area with wifi - not just their hotel - regardless when I pressed this to say they told me that 2 years ago when we stayed there last, they confessed it was always like this. I also find it odd that all other hotels in the area provide a complimentary breakfast, but they do not. We checked out after 1 night and moved to another hotel as wifi was integral as I needed to do work during our stay.

"Good Stay"

Terri L, Guelph, Canada 29/05/2017

Rooms are a little tired. Clean and comfortable and staff were helpful. We parked car for two weeks while we were away. We would stay here again. The hotel needs to be renovated and needs new beds. Dinner at hotel was good.

"Excellent airport hotel."

excpair, Prince George, Canada 28/05/2017

Close to the airport so good for early departures. The shuttle drops at both terminals every 20 minutes. Restaurant had good service and a limited menu with not bad food. A lovely upgrade to a suite made for a very pleasant stay for us.

"Very impressed"

Rick P, Kelowna 28/05/2017

Service was excellent, location was great as we were near Pearson International Airport, beds were very comfortable and clean. The front desk staff were extremely helpful. I highly recommend this hotel.

"good hotel"

bigrig350, st catharines 23/05/2017

we stayed here and used the stay and park option as we were going to mexico it is a great value for the money. for a one night stay dont think i would want to spend a week here though. would definitely stay here again for stay and park option. beds are comfortable but room seemed out dated.

"Park and Fly"

Bruce T, Orlando 22/05/2017

Great location. Room was clean and beds were comfortable. Parking for the park and fly was pretty full so we had to park quite far back in the lot. Shuttle was exactly on time. If you book the morning shuttle then make sure you are down stairs about 5 or 10 minutes early. The shuttles fill up quickly and many people have to wait for the second shuttle. Also, when you get back and get to pillar 7 to call for the shuttle,,,,actually walk up to the shuttle when it arrives, don't stand back and assume that the shuttle driver is coming over to escort you and your bags on to the shuttle.

"Nice place"

John M, Saskatoon, Canada 22/05/2017

Stayed one night. Staff were friendly and quite busy. The room was a good size and well equipped with a microwave, fridge and coffèe maker. It's close to the airport and the $35 flat rate taxi trip. Too bad there's no complimentary breakfast. .

"Great hotel stay before Cuba trip"

User 17/05/2017

Amenities were pleasant. Beds comfy. Rooms clean. We had all we needed for a good nights sleep and some swimming to tire family out before our trip close to airport before venturing off to Cuba! Highly recommend this hotel.

"Poor guest service"

dakotas632, Chestermere, Canada 17/05/2017

Wouldn't go again. Front desk staff was rude and not helpful. Wouldn't stay here again. Restaurant was pretty average and food was expensive for quality of food. Not many options and small area. Overall not a very good experience.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear dakotas632, I am sorry to hear that you did not have a good experience during your recent stay with us. We appreciate you taking the time to provide us with your feedback. My deepest apologize if the staff you encountered did not provide you the exceptional service to which we aim for. We hope you will consider staying with us again. -FOM, Tania


Alaina A, Sarnia, Canada 16/05/2017

We stayed at this best western plus the night before we travelled to the Dominican. We weren't at the hotel very long, arriving around 9pm and leaving around 445am. What I can tell you is that there was plenty of onsite parking and the wings at the restaurant were excellent. The only problem was I could hear other people flushing their toilets and showering and when they opened their doors in the hall. So the walls could be thicker.. Airport pick up and drop off was fairly smooth.

"Excellent Hotel!"

Megs K, Kingston, Canada 15/05/2017

I was overall very pleased with everything about my stay! The staff went out of their way to accommodate me when I was having a card issue at check in. The beds were very comfortable and the pool and hot tub was clean and comfortable.

"Overnight stays on trips using Toronto airport"

susanpZ1827EK, wasaga beach, Canada 15/05/2017

Good clean hotel for the money and only about 15 minutes from the airport. Shuttle service is a little less frequent than other hotels but told every 40 minutes. Would stay again as they also have up to two weeks or more to leave your car a lot better than most hotels around the airport strip.

"Perfect near the airport"

982darlenek, Canada 10/05/2017

Clean rooms, great restaurant, front staff and shuttle drivers are kind and very professional. Very convenient for a place to stay near the airport. Remember to book your shuttle, it could take over a half a hour to drive depending on traffic. They pick up right out of the departures between pole 5 and 7. Returning to the airport we where dropped off at the right terminal. The hotel staff where so efficient and courteous. Recommend the express check waiting. Free coffee and juice at the entrance. Highly recommend this hotel.

"So Comfortable"

User 10/05/2017

The beds were awesome as was the internet. I enjoyed the hot tub after a long day of travel!! We walked to Cities Sports Bar & Grill and had a wonderful burger and poutine. Airport transportation was quick and easy.

"Great Stay"

jc05huntsville, huntsville 08/05/2017

Everything about this hotel was excellent, The hotel is very clean, very professional staff, best shower I have had in a hotel, had a nice dinner, will definitely stay here when I am in the area. You can tell the hotel is well managed

"3rd stay."

Nigel777300, Aurora, Canada 01/05/2017

We completed our 3rd stay at this hotel March 31. The hotel is about a 15 minute shuttle ride away from the International Airport in Toronto. A one night stay includes 7 days of parking and a 24hrs shuttle to and from the airport. They have a pool and gym along with a restaurant. The rooms are comfortable and the free wifi works well. For anyone looking for a medium priced hotel close to the airport I would recommend this hotel.

"Comfortable, Great Price and close to everything"

U9921RKcherylg, Mindemoya, Canada 01/05/2017

Very good place to stay! Beds are very comfortable. Rooms are clean and don't have a "smell". Hotel bar and restaurants are nice, food is very good. If you want to eat cheaper there is a Subway next door plus more south on Dixie. Gas station in the same lot. Less than 2 mins off the 401. We stay here each time we come to this area.

"Before My Mission Trip to Costa Rica"

Lee H, Strathroy 01/05/2017

This hotel was a very clean hotel. The staff was very accommodating, helpful and friendly. It was nice to have a pool, hot tub , restaurants and gas station right beside the hotel. The bed was comfortable and the WiFi worked. It was close to the 407 and the 401 and the airport. I would stay here again.

"Just OK"

Skipper12312, Newfoundland 30/04/2017

I was expecting more from Best Western, the pillowcase was dirty, there were hairs in the tub and the cover to the AC unit was not put back on, just left on the floor. The bed was comfortable. I requester express check-out, never received an e-mail with my receipt, had to phone when I returned home and got it later. We could hear the planes during the night.

"You get what you pay for..."

GoGoBear, Seattle, Washington 29/04/2017

Normally my partner and I like to travel pretty upscale, staying at nice properties and what have you. However, on this trip I was traveling alone, sort of a "guys weekend" save that I was solo. This being the case, when I booked accommodation I was being pretty price conscious, and based on ratings and reviews settled on the Best Western Plus Toronto Airport as the apparent best value. So, more than anything I consider these reviews on Tripadvisor to be most useful as a tool for travelers to set expectations for fellow travelers. It is in that spirit that I tell you... 1) This property is nowhere near anything. It isn't near the airport (it isn't far, mind you, but I think it is a wee bit of a stretch to think of it as an "airport hotel"), it isn't near any restaurants (again, not far, but no way walking distance either...about ten minutes by car), it isn't near ANY attractions. It isn't in the middle of nowhere mind is right off the 401, surround by a couple of gas stations, a truck stop and car dealerships. Right...not exactly the best that Toronto or Mississauga has to offer in regards to landscape or things to do... 2) The hotel is tired. It is an older property that has lost all of its youth and swagger. You can tell there has been an effort to renovate, but you can also tell how as many corners as possible were cut to save costs in that effort. Sometimes I notice things that other might not because of my background in construction, but really, how hard is it to fill the old holes with plaster and repainted a small area of the wall when you swap the old shower rod for a new one? There details like that all over my room and all over the property. 3) The staff is friendly, and even helpful, but either not very engaged or way over worked. During my stay I noticed my linens had a (small) blood stain. I asked for the linens to be changed....they were not. The next day, the linens were changed...but the bed was not made in sheet barely tucked, etc. Two places you expect to see a well made bed...a military base and a hotel. I don't even make beds for living and I could have done a WAY better job. Why my "overworked / under staffed" theory? That second morning I saw one of the maids going room to room with a teenage boy who was not in uniform. Did one of the maids put their son up to helping out? Is that way my bed looked like it had been made by a disinterested teenage boy? In summary I would say that if you need low cost accommodations in this area, the Best Western Plus Toronto Airport is an option. An option. Myself however, I would not repeat, because even for the great rate I got (here on Tripadvisor in fact) it was not a good value. I didn't feel ripped off, but I didn't feel like I got a bargain either...and I would have gladly paid 20% more someplace else for a nicer property. Even as just a place to lay my head down at night after running around all day and staying out all night (I was traveling to celebrate my birthday) it failed to meet MY expectations...but mine might not more demanding than yours...

BWPLUSTorontoAirport, Front Office Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review
Dear GoGoBear, Thank you for taking the time to provide us with your feedback of the property and its surrounding area following your stay with us. We are deeply sorry to hear that your stay was not to your satisfaction, and truly appreciate your feedback so that certain areas mentioned can be addressed with the appropriate departments. -FOM, Tania

"Be aware of the airport shuttle stop location."

clayt_11, St. John's, Canada 27/04/2017

Good hotel but they should always advise a caller from the airport shuttle service line where the shuttle actually stops for pickup. No excuse for not doing that except poor customer service on that aspect of there overall operations.

"Great stay!!"

User 25/04/2017

Stayed over night here on our way to Dominican. Shuttle driver was great check in was easy and they upgraded our room! I Would definitely recommend this hotel for people stopping or staying over night from the airport.

"first time stay"

joebee81, Windsor, Canada 25/04/2017

We booked a park and fly package, stayed one night and parked for 21, good deal. Hotel was clean, staff friendly and helpful. We are planning another stay later this year. Shuttle service was good, no complaints.

"hotel great, restaurant, not so much"

Francois C, Sarnia, Canada 24/04/2017

This hotel is great. The price is reasonable, has pool , a gym, sauna, whirlpool.... Have stayed here often. This is the first time we ate at the restaurant. We went for breakfast. We found it expensive and very slow even though there was only one other table. The potatoes were very greasy. None of us could eat them.

"Very unclean "

User 23/04/2017

April 2017 I stayed at hotel. I arrived in toronto at later 10pm I missed the shuttle so I had to get a cab to the hotel. There was nothing open around the hotel to eat, the restaurant was already closed. When I got to my room the sheets were dirty with yellow stains and public hair. I was switched to another room that was also dirty. The manager told me I would not be charged for the room but the hotel charged not one but two of my credit cards. Un clean and over charged aware.

BWPLUSTorontoAirport, Front Office Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review
Dear Ana V, I am sorry to hear that you had experienced issues with the cleanliness of your rooms, and that we failed to provide you the service we strive for. The Manager had adjusted full charges on your account, and the amount you have seen on your account are solely the authorizations that were made upon check in and have been released from our hotel on the day of check out and should be released by your bank any day now. Again, we are deeply sorry for the issues you encountered and we hope for another chance to provide a more positive experience for you.-FOM, Tania

"Excellent Stop Off Point"

Janet M, Delta, Canada 20/04/2017

Stayed at the Best Western Plus Toronto Airport Hotel going & coming back from Barbados. The check-in staff were friendly & efficient. The room was clean & tidy. It had a coffee maker, fridge, TV & hair blower. It certainly met our needs for a place to stay as we traveled in & out of Toronto by air. There was a free shuttle service to & from the hotel. It took about 10-15 minutes, depending on the traffic. One suggestion: have a digital clock in the room.

"Poor customer service "

Richardsons08, Grande Prairie 19/04/2017

Horrible customer service by one of the evening clerks. He had us at the wrong door to catch the shuttle when questioned about it after we missed it he took no responsibility and said it was or fault we missed the shuttle

"No free parking as promised"

B7677NSronaldb, Adams, Tennessee 19/04/2017

Booked the hotel with the understanding that we would be able to leave our vehicle at the hotel while gone on our trip. At check-in we were told the lot was full and we would need to pay to park elsewhere. This was an additional $65 cost.

"Best hotel"

244neelamm, Ottawa, Canada 17/04/2017

I'm very glad I choose to stay here. I would highly recommend, the rooms are great, the staff is great and the pool was amazing the kids loved it, we had no problems with the parking, the Internet connection was perfect.

"Very Nice"

kareboo, Ajax, Canada 17/04/2017

We only stayed here because we had to catch a very early flight. The hotel is very nice, clean, and friendly, helpful staff. Only complaint was the shuttle, we were a large group and had to wait on our return home. Otherwise great!

"BEST for sure"

trishklara, Minett 13/04/2017

I stayed here after my B & B was not available. Staff at the airport call in kiosk were great. Shuttle from Airport was available but I did not want to wait. Grabbed a taxi. Reasonable rate to get there. Front Desk people great. They had a security boxes for use & if you check you and need to leave your luggage for a couple of hours its ok. Again bring a swimsuit. Little coffee maker, fridge, handy. But the room, LOVELY!!!!

"Good Location, Lots of Restaurants Around, But Tired"

Stephen H, Winnipeg, Canada 12/04/2017

One night stay for work. Eight people at the desk during checkin period and only one employee. Good location and spacious rooms. Pool and amenities. Restaurant and bar. Tired, but they are working on updating the hotel. Best Western, but not really the PLUS. May return.

"Convenient & Affordable"

Andrew S, Consecon, Canada 11/04/2017

Ideally suited for Pearson airport with good long term parking options and inclusive shuttle bus service. It can be noisy with other guests leaving at all hours of the night and them being loud and unconsiderate of other people who are trying to sleep. I have stayed at this hotel several times and will use it again.

"Very good!"

925lightning79, Edmonton, Canada 10/04/2017

I stayed here for one night for an early flight the following day. I'd stay here again; the hotel was priced well for the area, and the airport shuttle was convenient. The lobby of the hotel was very nice and clean, and looked rather posh. The restaurant served good food at a good price, and the pool and hot tub were enjoyable as well. The room was clean and very comfortable, and the Wi-Fi worked well. I'd stay here again!

"Good place for overnight stay."

Gary L, Simcoe, Canada 10/04/2017

We were looking for an overnight stay close to the Etobicoke Olympian Swim Pool, to see grandaughter compete in synchronized swim meet. Most hotels booked for that week-end. Finally found available room here. The rate was not too bad, it included our parking, and a nice welcome from the staff. It was 15 minutes from our destination, so worked out well for us. Close to 401, for easy access on and off. The room was clean comfortable, and spacious, as well Bathroom was clean with good shower facility. We stayed on a Saturday night, so when looking for a restaurant on Dixie Sunday am all closed as it is in an industrial area, but did not affect our visit ,as we enjoyed our breakfast in the pleasant Postcard Restaurant next to the lobby. Food was good, service excellent, and our waitress was very pleasant and efficient.

"great hotel great staff"

heather j, London, Canada 10/04/2017

clean, great price, good location, parking, restaurant, staff were outstanding did all the right things when we had a minor issue with the heater in the room, maintence was fast and they always made sure we were taken care of. great staff

"average hotel"

appinboy46, sarnia ont canada 10/04/2017

long term parking is great but at $209 per night this is just out of line for 15 days parking ; I Felt like I paid for the parking cause with no parking the rate is just $100 per night ;every hotel this year in toronto is gouging people for long term parking ;last year you could get a room for $110 per night and included 14 days parking ;the shuttle was good but the driver was no help with your luggage ;there is no restaurant here either ;

"Good place to stay"

Cynthia M, Kingston, Canada 27/11/2016

Convenient to major roads and ease of travel. Very nice rooms with good breakfast included and free overnight parking. Very comfortable beds with lots of space. Courteous and friendly staff ease a very easy check in.

"Preflight and parking package. "

neh120, Sarnia, Canada 26/11/2016

Stayed here for one night preflight. Room was modern, large and comfortable. Wifi was not great. Room had fridge and microwave. Two bathrobes in closet. Shuttle to airport was on time and driver was friendly. I would stay at this location again for preflight and parking package. I booked on internet and was happy with the price.

"Bright, clean, and great staff"

Richard L, Moncton, Canada 25/11/2016

Booked this hotel as we wanted a hotel with airport shuttle and able to leave our car. The hotel staff at the front desk were polite, friendly and helpful. Check in was quick, even asked if we would like a wake up call. Our room was clean, fresh and ready for us. The only "PROBLEM", the people who stayed in the room beside us either had their cell phone on speaker or using Skype and you could hear their conversation......not sure the walls between the rooms are that great! Free shuttle to and from the airport. Have a restraunt on site and had dinner their. Food was fresh and good and great service. Prices are comparable for a hotel restraunt. Not much in the area unless you drive to find other eating places....hotel does have a Subways across from them.

"Well appointed and well located; good for pre or post flight layover."

ECraigMcKay, Almunecar, Spain 22/11/2016

The hotel offers an attractive interior and well furnished rooms. The price is reasonable when one considers the location and the free parking. The free shuttle is a definite bonus and there is a good choice of restaurants as short drive away.

"Home away from home"

G7248EOroberth, Hamilton, Canada 22/11/2016

Number one choice when in Toronto airport area on business or heading south on vacation.. Shuttle service great and lots of parking at the hotel. Second to none from check in to check out. Try it, you'll be grad you did. I keep coming back and back.

"Pre flight. Hotel checks all the boxes."

Rsglmg0714, Orlando, Florida 20/11/2016

Stayed one night prior to flight out of Pearson Airport. The king bedded room was a great choice. It was well furnished, clean, and had all the amenities. The TV had all the stations I was looking for. Parking was free and good with well lit parking lots. There were places to eat inside the hotel as well as nearby. The hotel overall is in good shape with good facilities.

"Good Location, Free Parking, decent rooms"

Kevin P, Belleville, Canada 19/11/2016

Best Western Plus was a reasonably nice surprise. I found the rooms fairly priced, lobby was clean and nicely appointed, elevators were clean, hallways clean as was my room. Unfortunately the bed was probably one of the most uncomfortable I have ever been on. It sloped into the center. I woke up with my back and neck killing me. I also tried the fitness room which was also very clean, however, I found that the eliptical was not working properly. The parking was free as compared to most in the area, and there was free shuttle to the airport. Overall, I would certainly consider staying there again. What ever it lacked it seemed to make up in cleanliness, which i value highly.

"Old and Tired"

dandl1862, Windsor, Canada 15/11/2016

Booked this hotel for the park and fly package. When we checked in they gave us room 121, the room had no heat, I tried adjusting thermostat up but still no heat,told front desk and they said maintenance would look at it while we ate. when we returned front desk told us it was fixed, went to the room and no heat, all maintenance did was turn up thermostat, told front desk , they came and checked and agreed there was no heat so they finally moved us to another old tired looking room with heat. Stayed over night and flew out next day. When we returned a week later from our vacation it was late so we had already booked a room and upon checkin they gave us room 121 again. Went to room and still no heat went back to front desk this time with attitude both because in a week they did not get the heat fixed but were still renting the room and also it was 2:30 am. Told the clerk what problem was and demanded a room with heat and he took care of it and we got to bed at 3am. I will not be booking this place again and I will not recommend it to anyone

"Great location for the airport "

User 14/11/2016

We stayed upon our return, having our vehicle there while we were away. It was less expensive to stay here, including 1-night, than parking at the airport. The drop-off and pick-up was efficient and made getting to the airport easy.

"The bar makes the hotel.."

dickybird868, Floro, Norway 14/11/2016

Stayed here whilst visiting family whilst on business in Vancouver and had a stopover near the airport.. pleasantly surprised by the hotels standard as it was a great price but the sisters running the bar made it all so much better.. they made me and other guests and regulars all feel welcome and their service was above and beyond.. I would absolutely recommend this hotel just because of the bar.. oh and the pools pretty nice too..when you have a hangover :-) Rooms were spacious and clean.. front desk staff were friendly and organised a ride into town for me the next day...

"YYZ Stopover Gem"

J8184VPmichellej, St. John's, Canada 14/11/2016

I had book this hotel for a night stopover on the way to the south, it was wonderful. We had no problem receiving an early check in as the type of room did not matter. The restaurant breakfast was very tasty and filling to say the least. The free shuttle went without a hitch the wait was not long for pickup or drop off. All the staff were smiling, pleasant and very helpful.

"Never Again"

Sarah R, Norman Wells, Northwest Territories, Canada 08/11/2016

Well let's be honest, the hustle bustle of Toronto accompanied by flying can get to you, correct? You want a place to lay your head, somewhere that the staff treat you like a human beings and do their best to accommodate your wishes? Do you enjoy being treated like a human being? No!? Then please stay at the Best Western Plus in Toronto. Walking into the lobby you're greeted by a high end "vibe" accompanied what looks like a decent restaurant, don't let this fool you. The mattresses were dirty and stained, the linens like sand paper and the pillows so thin you require all five of them to get comfortable (luckily our room had 2 beds so my boyfriend could also have pillows). The bathroom was poorly outdated and the tub disgusting, so much so I contemplated paying to shower at the truck stop across the street! Want extra pillows? Linens? Towels for the pool? GOOD LUCK! When we asked for pool towels we got a rude "fine here they are" only to find out there were in fact towels by the pool, we were told they had to be obtained from the front desk. The beds are okay, after staying with family for a week it felt like a cloud night one, but night two they were terrible. Now how about that customer service? The ladies working the desk were rude and snide. We asked for a late check out and were told every hour after 11 am was $15, okay we will choke that back, on the day of check out the house keeping barged into our room insisting that we had to get out because it was past the 11 o'clock check out, after my boyfriend had talked I the desk 3 times to ensure we had a late check out verified. We trucked into Toronto for a day of tourism and when we got back to Pearson we called for a shuttle, we were rudely informed they leave every 40 minutes, don't get me wrong I understand the traffic around the airport can be horrible but it took over an hour and a half for the shuttle to show up for us at Terminal 3. Both shuttle drivers were rude and refrained from assisting passengers with luggage; the lady on the way to the airport who didn't help with our luggage stood there with her hand out asking for a tip after doing nothing. I will give Patrick on the day shift a MAD PROPS! He was amazing, friendly and courteous. Hopefully he can get the recognition he deserves and we will be writing the hotel to tell them about his exquisite service. Food Around the hotel there are a few bar and grills along with the Husky truck stop (amazing food and service FYI). The first night we went to the restaurant that is adjoined to the hotel. Terrible. The girls working were more concerned with their regulars than they were with guests. They mixed up my drink and when I told them it was wrong the bar tender rolled her eyes and never got me the correct drink. We didn't try the food because no one came back to serve us after that. Two other ladies sitting at the bar said the food was terrible and they'd been there for over an hour and the service had not gotten better, and they had witnessed a shift change. The bartenders were more concerned about the free drinks that were being bought for them by a table of young gentlemen a few booths over. All in all it is a place to rest your head and what we found the cheapest. You definitely get what you pay for. Personally we will not be back. Don't make the same mistake we did and stay somewhere better!

"Park, Sleep and Fly Package Perfect"

Brenda K, Iroquois, Canada 07/11/2016

Airport hotels that provide parking are a unique commodity. They need to provide a level of hospitality that is unlike that of other properties. The Best Western Plus has achieved something pretty close to perfection in this category. The staff are knowledgeable about the airport and flights, the restaurant and bar are open for late arrivals and the rooms are big enough to allow adequate space for large luggage. The pillows are exceptional which is a real bonus for anyone anticipating an overnight flight and the bed linen and mattress of a high quality that guarantee a good night's sleep. The bathroom surprisingly offers both bath and shower for those of us who enjoy a good long soak to relax.The breakfast offers a wide selection of choice and the excellent server is willing to substitute options for the picky eater. The shuttle is frequent and efficient. My only criticism is the coffee machine provided in the room. For those of us who must depart before the breakfast room opens it would have been nice to have a better quality coffee operation. My husband I stayed at this location both prior to and on return from a recent vacation and have already booked it again for our next trip.


phil n, London, United Kingdom 06/11/2016

Good location near the airport and main highway,but you do need a car, really helpful friendly staff ,top marks to Janine on reception, clean comfy rooms with fridge,microwave,coffee machine etc, near main road but not noisy in the rooms,great heating in the rooms, give the continental breakfast a miss and go to the sports bar a few minutes walkaway, all in all this Best Western Plus is great value,would stay again for sure.

"Return from overseas"

BCVG, Ontario 03/11/2016

The hotel was fine with all basic needs being covered. The main problem for this visit was a poor table for a party of six for dinner (although the service was very good), and a completely overloaded breakfast room. After waiting an hour the breakfast had to be cancelled through lack of time.

"Clean and comfortable, close to airport -- good shuttle service"

palekh, Charleston 02/11/2016

Our flight from Toronto was very early in the morning so we decided to stay at an airport hotel for the last night of our visit -- we were not disappointed! Clean and comfortable and roomy, pleasant welcome and the shuttle was great -- first one to the airport leaves at 3:20 am and we were on it and on time!

"Pleasant staff, very helpful and nicely appointed rooms"

Rob C, Peterborough & the Kawarthas, Canada 01/11/2016

When we arrive we found the room to be shy one rollaway bed, I went downstairs to the lobby and told them about the problem and by the time I got back to the room there was a woman from the cleaning staff muscling the roll-away bed into the room. She had the bed into the room and set up in less than 20 minutes. It is very close to the airport and if you are spending the day before you fly out there are many good restaurants in the area, Some in walking distance.

"Happy Place"

SimplyDave424, Nassau, New Providence, The Bahamas 01/11/2016

It was our first trip to Canada and it was recommended by a friend. Totally no regrets. Looking forward to lodge again. Very relaxing atmosphere and excellent for business travellers. And being of a strong African decent, it is not tipical to always so warmly welcomed. Thank you Best Western Plus. You surly lives up to name!!!

"Really good value"

mingle888, Watford, United Kingdom 31/10/2016

Had to contact the hotel to request the free shuttle. It was about 8.00pm and had a 25 minutes wait. The hotel is nice and clean with comfortable spacious rooms. Complimentary buffet breakfast was good. Return free shuttle leaves each hour. Really good value.

"Nice Hotel Recently renovated?"

QuinteHeirlooms, Foxboro, Canada 31/10/2016

Hotel lobby, clean and neat. Parking and entrance into the parking is someone difficult at best from Dixie Road. If you miss the one entrance you have to go in behind the gas station to get into the property from the road just north of Hwy 401. Once in there is no easy way to get to the hotel except around the various speed bumps and stores that are just beside the gas station. Easiest method into the hotel is go turn right on first road off the 401 and then turn right on the next road and come in from the east side of the parking lot. Restaurant was expensive for almost anything ordered on it. Not enough of anything offered either. Walls/ceilings in restaurant are either damaged or still being renovated. There was dust from an open hole in the wall as well still sitting on the baseboards. Rooms while clean had so many issues.... handle of cabinet for t.v. came off in my hand I had to rescrew it back in. T.V. remote didn't work properly. We had to replace coffeemaker several times (rep from hotel rather than bringing one, had to inspect each one before providing replacement, delaying the replacement several times). Handles on bathtub were loose as well. While the hotel presents itself well its the little items in the room that seemed to be neglected. Wifi is a joke at this hotel. Can't stay connected for more than 2-3 minutes. Constantly having to sign back in. Also while by the airport you can hear the planes 'rumbling' noises but do not physically feel them flying into airport. It was a tad loud with this noise. Sometime during the 2nd night at the hotel a bus load of kids arrived. At 6am they were running up and down the halls, yelling, screaming and crying. Made it very difficult to sleep in. Even their adults in their group were beyond loud. Since we were on a business floor this should not have happened, they should have been elsewhere in the hotel. I did not enjoy my stay nor did those with me.

"Nice and Convenient"

Jerri P, Windsor, Canada 31/10/2016

Nice, comfortable hotel. Shuttle was dependable and on time. Clean comfortable rooms and a fairly good price. I would definitely stay here again. Staff was nice and helpful. This location convenient and not far from airport.

"Spacious, clean and modern room"

RobandChristina, St. Marys, Ontario 30/10/2016

This property is reasonably priced- expectation wasn't high and was pleasantly surprised. Booked on BW website. Check-in efficient. The only reason I am not giving 5 star rating on this hotel is the lack of complimentary breakfast (but there is a Subway next door that opens at 7AM on weekdays).

"Busy Location, Okay stay! Did not honour requests."

traveldude07, welland 28/10/2016

Only stayed for one night. Arrived around 7p.m. and was surprised only 1 Representative working, and there was a line of 6 people checking in. Eventually extra staff showed up to assist in Check In process. The hotel is located in a busy spot with a truck stop out front and right on the the flight path for Pearson, that being said my room was at the front, even though I requested a room at the back, and I didn't hear any outside noise. Was also surprised that complementary breakfast wasn't offered, guess I must have missed that. The room was located on 2nd floor, again had requested a room away from elevators and vending machines and my room was just not directly in front of the elevators and vending machines but one room over, again the good news was it did turn out to be quiet. I was disappointed that neither of my requests were honoured so don't expect those extra requests to be granted in that space provided in the online booking section. I am a light sleeper and I have requested to move rooms in the middle of the night due to noise on more than one occasion so in this case it worked out, but I warned the front desk that I would be complaining if I had any problems. You would think they would try to honour those requests just so that customers wouldn't vent like I am doing now, because overall it was a negative my customer experience. The room itself was fine, large enough, was clean, had a good TV, fridge, no microwave and coffee was offered in the room. Good blackout curtains again because I was right over the front entrance which is lit up with bright lights. I think I will try to stay with Holiday Inn's it's just that my last experience with the one in this area wasn't that good so I thought I would try this Best Western since is was a Plus. It was okay, but again, really the overall customer experience that I was disappointed with. The hotel is fine.

"Comfortable Hotel close to Toronto Airport and surrounding area"

Heidi N, Winnipeg, Canada 27/10/2016

Very nice property, easy to get in and out of and quick access to all major routes North, South, East and West. The hotel staff were very friendly, we enjoyed a wonderful dinner in the lounge (pasta) while watching Game 1 World Series. Our room was very comfortable as clean. We generally try to stay at Best Western properties in Canada and USA as they are consistently great.

"Just right"

Mauricio D, Mississauga, Canada 25/10/2016

If you need a hotel for 1 night to go to the airport, this one might be just right. Food is good, but do not order a cappuccino, because you will just get an instant coffee with cappuccino flavour. Cleaning is a bit lacking. Don't forget to book the shuttle, otherwise you might not get it.

"Great stay, one night and pick up family from airport"

jenkens6646, Blenheim, Canada 23/10/2016

Stayed for one night, for convenience to pick up family form airport I was picking up family, 2 different flights at airport. Hotel allowed me to take their free shuttle, to airport to pick up guests, so much nicer then trying to find parking at airport. Thanks for making the pickups so easy Price was perfect

"Park and Fly Option"

Oral C, Spokane, Washington 21/10/2016

Great pace to park your car and fly after staying at the hotel on either or both ends of travel. The hotel provides transportation to/from the airport. It would help if the hotel provided a complementary breakfast.

"Hotel Review"

David J C, Paradise, Canada 20/10/2016

The hotel was clean and nice. About 15 minutes away from the airport and reasonably priced. One restaurant on site with half decent food. I would definitely stay there again. Quiet rooms and clean bathroom. Bar located in the restaurant. Also there is a restaurant just outside of the hotel. We just stayed one night on a stop over for our flight back home.

"Great service, great value."

Sherron K, trenton, Canada 20/10/2016

I have been staying at this hotel or a neighbouring Best Western Plus for over five years. The staff at this particular location is very professional, very pleasant and very helpful. Any minor issues are always dealt with immediately. The only real complaint I have is that some rooms have extremely noisy cooling/heating systems and the only way to fix this would be to replace them.

"Unsafe Parking"

searchcz2016, Windsor, Canada 19/10/2016

Stand at this hotel on a park, stay, fly package - because the hotel offers "safe" parking. My vehicle was stolen from this "safe" lot. So sorry I took the hotel at its word. I should have asked if all the parking spaces in the lot are covered by surveillance cameras, but I thought "safe" included surveillance. I should have asked if the exit from the lot was covered by surveillance cameras, but I assume that "safe" included surveillance. Suggestion: if you stay at this hotel, MAKE SURE A CAMERA SEES YOUR VEHICLE.

"OK Hotel, *disasterous* airport pickup service!"

mdwNV, Community of Madrid, Spain 18/10/2016

There are multiple B.W. hotels in the same neighborhood served by the same driver. He apparently has no way to check which you are in, and will not wait for you to phone the hotel to find out the name (which IS NOT the same name as you have on your hotel reservation papers!),and you can't get on the bus unless you know which hotel you have to go to. I will definitely pick another hotel next time - there are enough to choose from! COMPLETE AND TOTAL DISASTER, and the last thing I needed at 1AM...

"It didi the trick!"

User 17/10/2016

It was ok for a one night stay. The staff was excellent. The pool and hot tub were good. We were not impressed with the room. The toilet wouldn't stop running. the toilet paper holder was falling off the wall. The room had an odor. There was no note pad or pen to write down directions. The beds did not seem complete

"Not Bad, Consider somewhere else if doing a park and fly"

DeeLaunch, Shelburne, Canada 14/10/2016

We stayed at this airport hotel the night before flying out for our vacation. 2 of the couples had travelzoo vouchers and when they checked in the girl at the desk wasn't going to honor the rate as she said it was too cheap and the hotel doesn't offer that rate. After a wait at the desk, and showing her the voucher, email confirmation from the hotel she still didn't honor it and we had to get the Manager involved. Finally it was accepted. The hotel was great. The airport shuttle service was lacking... when we arrived back from our vacation we called to get the shuttle for 6 people and the front desk said it would be there in 10 minutes. We were there and it was full and had to wait for another one... 40 minutes later. Not good.

"Airport hotel"

NUMom1, Saline, Michigan 10/10/2016

I tried for hours to locate a hotel for an overnight stay prior to our international trip, and a reasonable price for parking for 10 days. This hotel fit the bill perfectly and their staff are extremely helpful and professional. We used their free shuttle service to the airport and were pleased with that service also.

"Not Best this time, I guess"

NammaBalaji, Varanasi, India 10/10/2016

Don't know what is missing. Don't want to pass negative comments. But with a view to help the management, "Need to do something to make the customers' stay memorable, for sure!" No free break-fast. Small takeaway restaurant(s) is just in front of the hotel. Don't know how the hotel expects to patronise the hotel's restaurant! This is just food for thought!

"Park Sleep and Ride Toronto Pierson Airport"

John R, Wolverine, Michigan 05/10/2016

Having to catch an early flight at Toronto Pierson I chose to stay at the Best Western at the airport. Went to Hawaii for 2 weeks and left the car in their parking lot. Very reasonable way to get a good night sleep and free parking (sorta). Shuttle both ways from the airport are free and on time. I would strongly recommend this Hotel.

"Airport convenience"

Donna M, Lyons, New York 03/10/2016

Stayed here 2 nites. One nite as a park n fly customer. One nite when arriving back from trip to Italy. The park n fly worked out very well for us as we left our car for 18 days and was convenient for the shuttle to airport. We looked to stay at other motels with park n fly, but this was the best value.

"Not Impressed"

jamessM4831LH, Kitchener, Canada 02/10/2016

HVAC system wasn't working repair person came up fixed it, actually just plugged it in, why was it un plugged. Bed was terrible just a mattress of some kind on a box , made noise with every move you made. No fan in the washroom, but I have noticed several hotels don't seem to have them anymore. Check in was slow even though I had a reservation, seems to be a lot of info that has to go into the system.

"average to good quality"

mich502, Canada </