Best Western Plus Toronto Airport Hotel, Mississauga

We had an early flight, needed a place close by to sleep and leaving car for the week was important. You never know what the drive would be like and did not want to miss our flight. There is a shuttle from hotel to airport.

My 2018 Honda CRV was stolen from the parking of the hotel. The hotel informed initially that they do park and fly service, however never notified about no security or liability during booking. My car was stolen the day after i left the car with the hotel, and the hotel did not inform me or the police unit i can back 6 days after to pick up my car.... Hotel said they are not responsible or do not have any liability. When I asked about the charge for park and fly they simplify said it is space in a highly risky area. DO NOT LEAVE YOUR CAR under the hotels supervision... they will not watch your car... the deal is if the car is not stolen you pay 1$20 for parking if it is stolen... tuff luck for you. go to police.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi akr929, We were deeply saddened as soon as we learned that you were a victim of such a car theft incident. It is unfortunate that this is a crime that has only increased in the GTA based on the information provided to us from the Police and Crime Stoppers. We do not wish this situation on anyone, and we are truly sorry that this happened to you. Like any public parking facility, it may be park at your own risk but we can assure you that the hotel management has tried different ways to minimize deter this incident in our property and we are faced with several challenges, the same way that authorities are also experiencing the same things for the past years that this incident is happening. When you came forward to tell us that your car is no longer in the parking lot, we did our absolute best to assist you in the process with getting in touch with the local police, your insurance company and do what we can to alleviate the situation. As per our conversation, we have already refunded your previous stay with us under the Stay and Fly package and offered you a complimentary stay with us on your return, as we understand that the insurance companies may not be able to provide you a rental car immediately. We do hope that the security footage of the incident that we have provided you will significantly contribute to a collective solution in putting a stop to this prevalent crime. Again, our sincerest apologies for all the inconvenience this situation has brought you. If there's anything else we can do to assist you further, please don't hesitate to reach out to us.

I was pleased with the hotel, was very close to the airport (about 15 min on a free hotel shuttle - thank you for that as well). Check in was fast. The hotel provides free shuttle to and back from the hotel. No complimentary breakfast though. The room was clean and spacious. You will need to call the hotel about the shuttle service schedule.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi NYSashaNY, Thank you for taking the time to share your feedback during your stay. We're very pleased to know that you love our complimentary 24-hour airport shuttle service and enjoyed the convenience of our location to Pearson airport. Thank you so much for letting us know. We look forward to welcoming you back the next time you need accommodation close to Pearson airport.

We stay here frequently and it's allways a great experience. Outstanding staff allways a clean and comfortable room. Food in the bar as well as breakfast is good. They are very close to the 401 and Airport. Stay here

I spent a lot of time over 2 days trying numerous times to book 4 rooms at the BW Toronto Airport online from a cruise ship. Each time the BW booking system crashed at the credit card entry screen with a “pop up” to call customer service. I sent 2 emails to customer service but the responses were “to call customer service”. I eventually had staff on board the cruise ship call the Toronto Airport Hotel directly for me. I explained I need 3 rooms set up for 2 adults and 2 children per room and a 4th room for two adults only. I confirmed these rooms verbally with the staff member at least 3 times to ensure there wouldn't be any screw ups. The staff member was a newbie and had to put me on hold several times to confirm details with other staff but she did eventually confirm 3 rooms with queen bed and pull out sofa and one room king bed. She also confirmed shuttle service would be provided to and from the Toronto Airport. I provided our arrival details to the staff member and she advised “just call once we pick up our bags”. The evening we arrived at Toronto Airport I used the airport phone to call the hotel and advise them the 14 of us were at the airport and needed transport to the hotel. I was told the driver was en-route and would be there shortly. About 45 minutes later, not shortly, the driver landed with a small van almost fully loaded. He assured me he would be "right back" to get us so we waited. About another 45 minutes passed before he landed again with the van almost full. When I confronted him about the lack of available seats; the fact the children were tired, cold and hungry; and what he was going to do to get us to the hotel; he said there was nothing he could do. While awaiting another 45 minutes for the return of the shuttle, which arrived the third time with a different driver, we approached numerous other buses, vans and hotel shuttles to see if we could hire one to take us to the hotel. Unfortunately, we couldn't but all those we contacted acknowledged it was well known about the problems and delays with the BW shuttle service. When the shuttle arrived the third time, we actually had to load our own luggage because the new driver said he wouldn't do it. My sons and I loaded all the luggage and we crammed into the van to go to the hotel. By this time it was so late, and the kids were so hungry, we just wanted to get to the hotel. When we got to the front desk we were almost completely checked in, under my reservations, before the staff member advised the rooms she was putting us in had only a queen bed in each room. I specifically booked, and confirmed several times during the booking process, rooms to accommodate 2 adults and 2 children per room. I asked to see the manager and she came out. The manager proceeded to tell us there were no rooms in the hotel, not that they weren't available, that had pull out sofa's and also that there were no cots, again not that they weren't available, in the hotel at all. When I demanded they honor the reservations I booked on the phone, the manager offered to upcharge us to suite's so we would have extra beds for the children. Again, I demanded she honor the reservations I made and provide rooms that would accommodate 2 kids & 2 adults. The manager finally agreed to provide 3 rooms with 2 queen beds to honor the reservation; but she neglected to tell us the rooms had not been cleaned and were filthy. Our room for two adults, my wife & I, was clean but the other three rooms had not been cleaned at all. My grandchildren were disgusted and couldn't stand to sleep in the filthy beds so they took the spare blankets from storage and wrapped themselves up and slept on top of the bed covers. It should also be noted that when we finally got to the hotel the restaurant's located nearby, one of the reasons we booked this BW, were all closed for the night so we eventually found an open pizzeria and ordered pizza that arrived around midnight. Some of the children were just too tired by this time and feel asleep without any supper. Having reflected considerably on this fiasco, I am really struggling to decide if this experience was just the worst customer service I have ever experienced or if was an actual con game to upcharge us once we got to the hotel and had little if any options available. Based on the initial incompetence with the shuttle I lean towards negligence. But to try an upcharge us after screwing up both our reservations and the shuttle service makes it appear the upcharge was the main intent all along. But then the missing and damaged ceiling tiles on the sixth floor, and the buckets in the hallways to catch the leaking water, seemed to verify the hotels quality and maintenance standards. Over all I think it may be the worst service I have ever experienced with a hotel and will certainly be our last with Best Western.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Peicanadacruiser, Thank you for taking the time to share your feedback. We're sorry for the unfortunate incident with our complimentary airport shuttle unable to accommodate your big group of 14 at one time with your desired schedule. Our shuttle has a 21-seat capacity and it rarely gets filled up but it could happen at times. When you needed a ride to the hotel, the shuttle did still have a room for several seats, but not enough to accommodate a group of 14 as there were also several other guests who require the service. Our shuttle is always on time with its schedule except for unavoidable circumstances (like weather, traffic or guest-related) that cause some delays. We allocate 20 minutes per way with consideration of the 2 terminal stops and the loading/unloading of bags; Hence, the maximum wait time is 40 minutes if the shuttle just literally left the pick-up/drop-off post. We apologize for any misunderstanding that might have taken place with your room type. After verifying the number of beds you required, it was a very easy fix for us to just modify your room from 1 King bed to 2 Queen beds like you needed and there was no need to "demand" to honor what you have originally asked for. When you kept insisting that you made a booking for a room with a pull-out couch, it was then that we offered and verified with you if you wanted a Suite room instead; Because the only room type we have with a pull-out couch are the suites with a living area (where the pull-out couch is). When the suite room was offered to you, it was merely to address your "requirement" for a pull-out couch as you have stated in the beginning. Our onsite restaurant is open for dinner everyday, from 5PM until 11PM. Should you require late dinner, the restaurants within the plaza, which are a few seconds walk, is open until 1AM. We are very sorry for any housekeeping oversight in your room during your stay. We wish these were brought up during your stay so that we could resolve these issues during while you were staying with us. We want all our guests to enjoy a clean room and a comfortable stay and we're sorry that this was not how it turned out at the time. Your concern has already been communicated to the Housekeeping department and you can be assured it will be dealt with accordingly and promptly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Management

Arrived from Cuba early evening, shuttle picked us up, upon arrival we were upgraded to suite with king bed no double bed room. Staff friendly, hotel atmosphere nice, room was great. Very clean, bedding nice and had great sleep before leaving in morning go back home. Hotel was very nice will stay here whenever in Toronto again. We always stay at best western premiere back home just for a getaway. Thank you M. N. Initials who checked us in. Enjoyed the short stay, great hotel.

Despite being an airport hotel, the shuttle was a long drive. Check in at night was very long wait, and riddled with problems for each party checking in (which made check in proceed very long). After a long travel day, really just wanted to get a room!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi TImeforadventure1, We apologize if our hotel location did not suit your needs. We are located very close to the airport, but not at the airport. We are just about a 10-minute drive away, however, we allocated extra time for the pick up and drop of of guests from the hotel to the airport (and vice versa) with consideration to loading in the luggage and out along with having 2 airport terminals to service. We are also very sorry if there was a line up during your check in time. We understand you wanted to settle in your room immediately after a long travel day and that is exactly what we also want to happen. We always do our very best to make this happen but unfortunately, there are things beyond our control. We appreciate you business and the kind understanding you extend us. -Management

Stayed the night after flying in late Getting the shuttle was a real challenge as the front desk kept trying to send me to departures instead of arrivals After 4 calls I told him where I was and to be picked up there Bed was extremely comfortable Room was very dull No tub just a shower Was under the impression there was a restaurant there for breakfast Even downloaded the menu Got downstairs to discover it was a buffet and that was it Dry scrambled eggs dried up sausage cold hashbrowns and they even had the nerve to charge for this The price I paid to sleep there that should have been complimentary

Super clean and spacious room. Restaurant on premise was very good. Shuttle to airport was well timed. We booked a King room and got upgraded to a kitchen room. So much space. I would definitely stay here again!

Service was great From check in to dinner to check out and transport to the airport This hotel has properly earned the rating given it by best western The room was very comfortable and quiet except for a few guests that were coming in from a night on the town Hard to manage that Thanks to all hotel staff

Housekeeping was great - clean rooms, friendly HSKP team Breakfast wasn`t included and you could have it for $10 per person. Not much variety and not friendly staff...kind of take it or leave it. Not a great experience with front desk as well..no willigness to help despite the fact Central Reservation made a mistake (breakfast not included when I asked for a property in Mississauga with breakfast included)

My go-to location when in need of accommodation in the Toronto area. Convenient to the highways and all points east and west. Staff always helpful, accommodating and welcome you with a smile and thoughtful gesture

Hair in the shower and on the sheets. Coworker and I both had small patches of someone else's blood on our sheets. No gym weights available- only weighted machine was out of order. Internet was down. Almost impossible to get sent my bill as front desk staff didn't correct my email address. Called 3 times to get sent my bill. Instead, stay at a place that meets industry standards.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi sarahK2789BK, We are sincerely very sorry for the several issues you encountered during your stay with us. The housekeeping condition you had with your room and your overall unpleasant experience during your stay were definitely not within brand standard. We are aware of the gym equipment that needs to be replaced and we are just waiting for the shipment. Regarding the internet, we recently had a scheduled overnight maintenance and we are very sorry for the inconvenience. Please be assured that I will communicate your feedback and concerns to the team to address these immediately, that we may look for ways to improve and avoid this from happening again. Please feel free to reach out to us or any of the managers to email you your receipt anytime.

This is my go to hotel, I call the hotel direct to book my room and as a member of their rewards program get a decent price. Rooms are being updated and the ones that have, have better bathroom and showers.

The front counter reps were professional and so friendly - our check-in was enjoyable. They arranged a shuttle to the airport upon arrival and gave me a card to get the shuttle again upon our return. The shuttles were on time and a short drive to the airport. The room was clean, comfortable with updated decor. A very nice lobby and a comfortable vibe. I would stay here again :)

We left our car for the week and stayed overnight on return. shuttle was easy to find and came to airport quickly. Shuttle to airport was old and bumpy, but return shuttle was new and comfortable. Nothing big to complain about re room. A/C a bit noisy. check in was easy and quick ( late Sunday night). beds were comfortable, shower was great, but tub looked very old and stained, but was clean. Breakfast buffet ($10) was a nice surprise...scrambled eggs, sausage, large fresh croissants, pancakes, and fruit plus coffee.

I have stayed at this hotel several times and each stay I experienced a problem or two. My most recent stay was not a good one. I reserved a queen but was give a double size bed. The bed was not comfortable, some nights had back ache as a result. Room needed cleaning as the bathroom was very dirty with hair on the floor and very dirty bath tub. Reported this to front desk and requested a different room. The staff did not seem impressed with my request and did not apologize for the inconvenience of being given a dirty room and the hassle of having to move mt stuff to a different room. I was not acknowledged nor appreciated for choosing their property. After this, chances of me returning to this peroprty is very slim.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Adam S, We would like to apologize for any substandard service you might have received with one/some of our staff at the front desk. On all instances, we always try our very best to accommodate any request from guests and I am very sorry if we fell short and let you down the last time you were here. Your constructive feedback will be taken as a coaching opportunity to ensure that we always provide excellent customer service moving forward. We hope you will give us another chance to provide you with a more positive experience.

Airport shuttle begins at 3am which was convenient for an early flight. Hotel is clean and modern enough. Didn't use any of the amenities. Rooms had enough space for luggage. In walking distance of some restaurants and a gas station.

Room was clean but ac is nonexistent there was only fan and warm at that. Bathroom sink water very very hot, couldn't wash my sons hands there, had to use the tub to wash and brush his teeth. I wish we had a chance to use the pool but next time!

This hotel is excellent . Our room was lovely and very clean. We also visited the Hotel Restaurant which was very good. The server Maria, was wonderful and made our day. Excellent food. Would definitely recommend. There is a shuttle service to and from the airport which was fantastic as we were so tried upon arrival. Would definitely use this hotel again. Staff at the front desk were beyond excellent and helpful.

Brought 6 adults here for a stay before a flight, We had 1 room with 1 king and 2 queen beds. The room was really nice and comfortable, spacious with privacy door between rooms. great for family with kids. Good prices and the check in was easy. Staff were great.

Good place to stay. Easy to go anywhere. It is very close to Airport and also having airport shuttle as well. Hot tub is nice and pool is kind of cold bit. More parking space. There is no complimentary breakfast.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Kanagavelshanmugam, Thank you for taking the time to share your feedback. We're pleased to know that you enjoyed the convenience and accessibility of our location to Pearson, as well as our 24-hour complimentary shuttle service. To keep our rates competitive and reasonable, we did not incorporate breakfast with it while giving guests an option to have breakfast as an add-on cost, rather than prepaid in the room rate. We look forward to welcoming you again the next time you need accommodation close to Pearson airport.

Horrible experience. Wasted hours because room wasn't ready. Terrible communication. Could've been avoided if they had just informed us but instead we were strung along for hours and hours. Missed blue jays game as a result. Will never stay here, or at any best western, again.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi jaredw224, We would like to apologize for the inconvenience you have experienced waiting for your family suite to be ready when you checked in. We acknowledge this shortcoming on our part with the housekeeping situation that day you checked in, but there is surely no acceptable excuse for what this delay has caused your for the reason of your trip to the Toronto. You are definitely right, that if only our staff was able to advise you of the estimated wait time to get your specific type of room ready that day, you could have considered making changes to your schedule to make it work for you. We're very sorry we let you down and we hope that that somehow the complimentary breakfast we offered your family has lessened your disappointment with the situation.

Slept well and the shower was nice and strong. The bed was comfortable and ac was plentiful as well. Bank of vending machines had lots of stuff. Fast check in and helpful front desk staff. Was courteous and friendly when I asked about the security deposit. Solid

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Princerman, Thank you for taking the time to share your experience with us. We're glad to know that you had comfortable, relaxing and enjoyable stay with us. More than anything, we we do take pride of the warm and efficient service we provide our guests for the entire duration of their stay. We appreciate your kind words and we'll make sure that the team knows about this. We look forward to welcoming you back again at our hotel.

Warning! We used sleep, park, fly to travel. Came back to our catalytic converter and O2 sensors stolen off our car. Be careful where you park. Had to pay $$$ for a tow home as we live several hours North and it may take weeks to get our car repaired, which is going to be extremely expensive. The hotel room stay the night before the trip was good, the airport shuttle was convenient, but the nightmare that began as soon as we tried to leave the parking lot- not worth it. Next time we will use an airport bus service and keep our car at home.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello HLS1010, This car part theft incident very rarely happens at our property but cases like this has been prevalent lately around the GTA, from malls to residents' garage. We are very very sorry that this happen to you and all the inconvenience and distress it has caused you and your family. We did our best to assist you when you brought the incident up to our attention and we are continuously in communication with you. Again, please reply to our email and let us know ways we can at last alleviate the situation for you. - Management

Stayed here overnight after a late arrival into Pearson. Shuttle arrived within 15 mins and driver friendly. Check in staff nice. Room very clean and what you would expect for the price point. We got shuttle again next morning with issues. Would stay here again and have in fact booked for a night in August.

We stayed here when we had an eleven hour layover at Pearson. We stayed here due to the proximity of the hotel to the airport and the free shuttle. The shuttles arrives at the airport every 40 minutes. Unfortunately, we missed the shuttle by a couple of minutes when we arrived so we ended up waiting almost 40 minutes for it to return. When you arrive at the hotel, book the shuttle for your return trip. It was perfectly ontime in the am. Overall, the room was clean and quiet. Since we just needed a place to sleep that's all we really wanted,

We have frequently stayed at this hotel on our trips to Toronto and flying out of Pearson. Hotel is updated staff is excellent. Great value for the price. It's just off the 401 and close to the airport. Consider it for all your travel plans you won't be disappointed

I always stay here it's close to the Toronto airport, has shuttle and it's very clean and comfortable at a reasonable price. Staff are wonderful and so thoughtful at check in! I'm always greeted with a smile and always felt like family!

Nothing bad to say. All clean. Everything worked. Staff was friendly and helpful. Decent location. Subway located right across the lane. That was convenient for us. :) We would definitely stay there again.

We have been staying at this hotel for over 25 years and have always found the staff to be friendly and professional. Our room has always been clean and comfortable. Any concerns we have are handled by their wonderful workers.

Almost immediately upon checking in we were surrounded by young men I thought were bell hops or transportation people. Instead one was attracting our attention while the other read my key fob and relayed it to a third person taking our car. It was never found. Couldnot get the Peel Police to answer the phone until early the next morning and they never did come, Went for breakfast and gathered a yogurt which was full of mold. Traveling friend turned her coffee mug over and it was cracked through to the inside of the mug. The assistant manager did rebate our car park but that was it. Because our car had been removed from the parking lot. No other response from the hotel. Another observation in the shuttle bus - the driver overloaded the bus to the extent that the isle was completely blocked by luggage.

Decent hotel overall. The room was clean and bed was larger than expected. Parking is a little complicated but they do have space. My only major flaw is the shower. It was a waterfall shower head, which looks fancy but isn't the most efficient.

Poor old hotel with rude check in staff, I feel like I give a honest review of my stays in hotels , this is my last review of my trip around Canada and the states , and I am very dissatisfied with this hotel , more like a motel Good point it's the shuttle arrived very quickly after 1am in the morning The twin queen bed is very comfortable The room itself needs a refit , very 1960's When we checked in the early hours of the morning I wanted to confirm I got a room far away from the lift , I was told this was the only room left in the building near a lift , the gentleman was very rude about it , when he double checked , it was end of the corridor , so why stand there disagreeing with me I had written to them . Be aware $150 deposit , did not see that on booking.com that's the most we have paid , and we have stayed in much nicer hotels then this No breakfast Subway outside the door , bus stop easy to get to the shopping mall near by Would I come again , no sorry , I can see my other hotel in the distance, much nicer , same price but was full up Pictures on web site not this room Swimming pool was full up with a group playing their music, so you could not get in No room service , every three days , lady in front of us came for clean towels and tipped for them , that's a new one .

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello dannytamimaya, We are very sorry for any unpleasant interaction you had with one of our staff at the front desk. We always want our guests to feel our warm and friendly reception the moment they enter our hotel, and we are sincerely sorry if this was not how we made you feel during your stay. Your constructive feedback will be taken as a coaching opportunity to ensure that we always provide excellent customer service moving forward. In our efforts to make improvements in our property, we are continuously working on renovations and hopefully this update will enhance our guests over all experience. Nevertheless, we appreciate your feedback and bringing your concerns up so we can work on making improvements. We hope you'll reconsider staying with us again so we could have another chance to provide you with a more positive experience.

Nice beds, nice bathroom, some outlets didn't work, but the worst part of the stay was checking-in. We were checkin under the wrong reservation. When we called to make the reservation we were ensured the correct dates were entered, but when got to the hotel and were checked in and settled into the room we were called and told we were checked in under the wrong reservation. We were told our reservation was for Friday thru Sunday and an additional day of Sunday to Monday was added. I tried to explain the front desk lady the issue - she was rude and not empathetic.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello darshanarana16, We sincerely apologize if the reservation issues you had was poorly handled by one of our staff. Rest assured, we will be using your feedback as a coaching opportunity to improve our overall service. We're sorry for the inconvenience this has caused you. Nevertheless, we're glad you enjoyed the room we had provided you during your stay. We hope you'll consider staying with us again so we have another chance to give you a more positive experience.

I used the park sleep fly option with this hotel when taking my mother to Vegas for the last thing on her bucket list. When she ended up in ICU in Vegas, the hotel assured me that my car would be there whenever we are able to return at NO ADDITIONAL COST. Told me that they send prayers for my mother and that's where my focus needed to be. I'm eternally grateful and 2 weeks later then planned my mother is healthy and home. Well done Best Western Plus!

Needs a sign out front the only sign is in the back leading you to the wrong parking lot Hotel looks from outside like the threes company apartments from the 70s i questioned whether i was in the right place I stay at alot of best westerns and other then its proximity to the airport the price point for whats on offer wouldnt have me return to this place Also they want to stick a few hundread on hold on your credit card on top of the bill in this place im not sure why as they have my card if i decide to abscond with the decor from my childhood and others in other cities have not done so didnt bother me but fyi Parking is free so that's a plus Staff are friendly Pool and hotub are small and very heavy chlorine and were outa towels when we went Curtains do not block the light and were useless example of form over function The shower looks nice but the water pressure was bad

Was there 6 hours for shuttle to airport. Room was clean and comfy. I would stay here again. Nice lobby area. Didn't have breakfast though as I left too early. Shuttle driver was really nice and on time.

Almost didnt get a room cause I didnt have a credit card but everything else was great even meeting the cleaner in the hallway.. wish I had stayed long but all in all in was a pretty good one night stay

Wished they had a restaurant or lounge open on site as ordered in and it took forever and was lukewarm. Not the hotels problem but would prefer the convenience of food onsite. Will stay again but take note of no food in the evening.

All the staff were so friendly and helpful! Don the bartender and Maria the hostess( sorry I didn't get the other hostess name) were so warm and easy to talk to. We had tons of laughs and shared stories. They definitely made our visit something to remember! Don makes the best Blue Hawaii drink!

This hotel is dated however under construction to fix it up The room was very large and had a microwave & fridge The shower was definitely newly renovated The staff were friendly and check in was speedy When we arrived it was nice to see the staff sanitizing the luggage trolley

The thermostat in our room was broken and it must have been at least 25 degrees in our room. I called front desk. A gentleman came up and said he could feel it was hot but the fan was blowing cold air so there was nothing he could do and walked out. It was midnight at this point and we had to catch the shuttle at 540. We tried to sleep but had a horrible sleep bc it was too hot. In the morning they called and asked if we were still taking the airport shuttle I told them we were on our way down (this was 535). They said ok we got down stairs and I looked around for a minute looking for the shuttle and asked the front desk agent where it was and he said it left. At this point it was 542! I said it told you we were on our way down he said yup but its 542. I complained about the heat he said nothing and ignored me. I told him the whole reason we booked this hotel was the shuttle and he continued to ignore me! Worst customer service experience ever!!! And the cab to the hotel was $26!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Jenni242022, We would like to apologize for any dissatisfaction you experienced due to issues you had with the thermostat, and if your concerns were poorly handled by any of the staff members. I wish we were able provided you more options at that time to make your stay more comfortable. With regards to the shuttle, we are very sorry if the shuttle is unable to wait for guests for more than 2 minutes as it leaves exactly on time from the hotel to ensure that all our guests will not miss their flights. At time of check-in, we always advise our guests to be down at the lobby 10-15 minutes before the shuttle schedule to provide enough time to check-out, print receipts, or if there is a line up at the desk and to load the bags to the shuttle. If guests are not in the shuttle at around 2 minutes before schedule, we give them a call to remind them to come down immediately as the shuttle is about to leave. Our apologies again for letting you down... -Management

Have stayed here many times and never had a complaint. Staff is friendly rooms are clean. Great location just off of highway 401. Gas station and Subway restaurant in the same parking lot It has a nice swimming pool

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Daffs34, Thank you so much for sharing your feedback. We are thrilled to know that, in the many times you stayed with us, we were able to provide you a pleasant experience. We look forward to welcoming you back again the next time you need accommodation close to Pearson. -Management

The room was clean and comfortable. The staff went above and beyond to help make my stay as satisfying as possible. I only wish the refrigerator had freezer section. Also, if the shuttle and buses would not block the area in front of the lobby to allow for vehicles to go through to the parking lot.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello 13Rudy31, Thank you for taking the time to share your feedback. Our mini fridge does come with a small freezer on top, with a door closure, which easily gets missed. I wish we had the chance to let you know this while you were still checked in with us. With regards to the shuttles and buses blocking the driveway, you can be assured that this will be addressed immediately. We hope to see you again soon at our property. -Management

Love this hotel ,great staff ,clean rooms and a free shuttle bus to and from YYZ. They are remodeling and have installed walk in shower to replace the old bath tubs .. what a great idea We always stay here on our travels

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello L1409DOchristopherw, We are thrilled to know you enjoyed your recent stay with us, along with the convenience of our location and a great service to match. Thank you for letting us know how you love the improvements we made with the bathrooms. We look forward to having you back the next time you need accommodation close to Pearson. -Management

The hotel was exactly what we needed. It is on a par with most business grade hotels. Hotel is easy to access from Hwy 401 and close to the airport. There is some noise from planes landing, but that is to be expected at this sort of venue. Reasonable price, good restaurant, close to the airport by complimentary shuttle, and offered 7 day parking on their lot as part of the room and parking package.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Norman. Thank you for letting us know that you found great value in booking with us especially with our Stay and Fly package. We're happy to know that you enjoyed the convenience of our location, our onsite restaurant and our complimentary 24-hour airport shuttle service. We look forward to welcome you back again the next time you need accommodation close to Pearson. -Management

Front desk clerk was condescending and dismissive. I was charged a much higher room rate when I checked in than when I booked online as I was misquoted on the phone for the price of parking. I was told on the phone it would be $10 per night ($30 total) and when I went to check in I was forced to pay a park and fly rate of almost $80 total for 3 nights. The front desk clerk told me I was completely wrong and there was no way I heard this correctly.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Curious539337, I am very sorry for any miscommunication that might have taken place when you inquired about our Stay and Fly package, or if the quotation/situation was quite mishandled by one of our staff. We always put our best efforts to be as accurate as possible in giving out rates and information to our guests and I apologize for any confusion that has happened. The only rates we have that would include long-term parking is our Stay and Fly packages. This "parking package" starts with a parking inclusion of up to 7 days, hence, the rate quoted you for an overnight stay with 3 days of parking. However, in some instances where guests only need to leave their vehicle for one or two days (or as an extension of an existing Stay and Fly Package), we make a one-time exemption of charging parking as an add-on to a room reservation for $10/night. I hope this clarifies your concern regarding our Stay and Fly packages. -Management

Quiet, clean room Front staff on check in was very friendly The shuttle driver was efficient and quick to get all of loaded on and he got me to the airport with plenty of time. NOTE Hotel is in an industrial area

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Kellie, I is such a delight to receive your feedback. We are thrilled to know that you had an overall great stay with us - Quiet and clean room, efficient complimentary shuttle service; And most importantly, warm and friendly staff. Thank you for your generous compliment. We look forward to welcome you back again at our hotel when you need accommodation close to Pearson. - Management

My wife made a reservation here 3 weeks ago so we could leave our car and go on a holiday. ,so, my wife phoned the hotel the day before we were leaving to make sure everything was set for us ..Well! surprise surprise oh we had a reservation all right but there was no parking for us!!!This was the whole point of going there and my wife told the idiot that we will be leaving a car there. No I definitely do not recommend this place

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Fred L, The hotel offers parking packages that include the night stay with long term parking, and we apologize if there was any misunderstanding regarding the type of reservation that was booked. The hotel packages are available directly with the hotel. We are deeply sorry for any last minute frustration you and your wife experienced.

Great rooms very clean and staff was excellent. The bar is great as well there are restaurants within walking distance. We ate at the restaurant in the hotel food was great. We also ate at the Sports bar which is a two minute walk! Perfect for everyone

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi kluvscoloring, Thank you for taking the time to share your feedback! We're very pleased to know that you enjoyed our clean rooms, great service, the convenience of our location ad well as some good time at our restaurant and bar. We look forward to having you again at our hotel in the future. -Management

Staff was very helpful and nice, they booked our shuttle and made sure we had # for our return. Rooms were clean and no issues. I would recommend Best Western as when I booked they were very kind to find good price for room.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello rcampesi1, Thank you so much for sharing your feedback regarding your recent stay with us. We are pleased to know that you were very happy with the great amenities we provide and the high level of customer service we give. We look forward to welcome you back again at our hotel! -Management

I have stayed at this hotel several times and have been pleased. Not this time……The hotel van driver who picked me up at the airport refused to help me load my luggage into the van. I am 70 years old and had 4 pieces of luggage. I had no choice but to struggle with each piece up the narrow van stairs and load it into the luggage rack myself. When I called the driver on it, he became verbally abusive. When we arrived at the hotel he made a point of watching me struggle to unload my luggage….three trips up and down the stairs. When I subsequently spoke with the manager, I was advised that assisting with luggage “was not part of the service”. Obviously this hotel has no interest in meeting the needs of senior travellers.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear je1953, We are deeply sorry you had an issue with the shuttle. We want to be able to assist our guests to the best of our abilities. We are deeply sorry the driver did not recognize that you needed assistance. Although the drivers are not required to handle luggage for their own safety, we hope they will help when help is needed. Your feedback was already relayed to shuttle company, and we appreciate your feedback. We are deeply sorry we have let you down, and hope you will consider us again when you require accommodations in the area.

Great hotel near the airport, We came for work and I would stay again We check out the hotel pool and hot tub, it was super clean and towels nice touch We also got free parking which is hard to find in Toronto

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hello Q78MUwillh, Thank you for taking the time to share your feedback. We are very happy to hear that you enjoyed the free amenities we offer and that you had an overall comfortable and pleasant stay with us. We look forward to see you again in our hotel soon. -Management

The staff is one of the main reasons for writing this review as I normally don't review hotels. I couldn't resist praising the efforts this property has done for me. Aside from the cleanliness and well kept rooms, which were above my standard, I will certainly stay and recommend this property to anyone. It's a home away from home.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi cchmac2022, Thank you so much for taking the time to share your thoughts and experience during your stays with us. The extra effort you took to write us this nice review is very much appreciated. We're very glad to know that we have exceeded your expectations and standards. And calling our hotel your "home" is beyond overwhelming. Again, thank you! We love having you with us always. -Management

Older hotel outdated and not real clean. Breakfast was not available as stated on website and posters around the hotel, open for supper only. Friendly staff, allowed early check in and shuttle to airport.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Bigroge, I am very sorry for any misunderstanding with what's posted about breakfast on our website. The "Modified Breakfast" availability indicated on our website refers to the "Grab & Go" breakfast options available at the the front desk anytime, when you need it. Our onsite restaurant, Postcard, has already reopened for dinner and is working on making breakfast service available to our guests very soon. In our efforts to continuously update our property, we have scheduled renovations in place. We thank you for your patience and understanding as we are working on making these improvements. Nevertheless, we're glad that you were warmly welcomed by our staff and enjoyed the other amenities we offered. Thank you for taking the time to share your experience. You can be assured that we will take these feedback constructively as we always look for ways on making things better in our property. -Management

Easy Hotel shuttle to and from Pearson Airport. Pleasant staff in person and on phone. Clean room, very comfortable bed. Just wish they would bring back Hotel Breakfast room. Decent price for combined room and car park.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi KingstonMitch, Thank you so much for taking the time to leave us a review. We're glad to know that you found value in booking a Stay and Fly package with us. As an airport hotel, convenience to our guests who are travelling is our top priority along with clean rooms, efficient and friendly service. With the reopening of our onsite restaurant, Postcard, for dinner, breakfast service will be available very soon. We look forward to welcome you back at our property when you need accommodation close to Pearson. -Management

Hotel has fallen off a cliff since 2019. Horror front desk staff, appalling service. Tough to list all the problems, but the most significant was the disinterested, unhelpful, unprofessional, sloppy, lazy front desk staff--the two males on at check-in were truly appalling, not even interested in refilling the hand-sanitizer that was empty at the desk for guest use.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi MyNightAtMauds, I would like to apologize for the unpleasant interaction you might have had with our front desk staff. We did not wish for you to feel anything less than special. With regards to the Sanitizer Stations throughout the building, these are regularly refilled on schedule by our maintenance department. When it runs out before the routinary scheduled refill, the front desk personnel communicates this to the said department. Again, I'm very sorry for the overall dissatisfaction you felt during your stay. We hope to have another opportunity to provide you a more positive and superior experience in the future. -Management

This review is about the poor condition of customer service with high customer dissatisfaction. I checked in with my family on Feb 3rd between 10pm-11pm. The lady at desk was very rude, not welcoming.she didn't even thanked me being best western member .I asked her if I can add my husband's name in the reservation , her answer was in a very rude tone YOU CANNOT . I NEED YOUR CREDIT CARD. I felt embarrassed, there were people behind me. She didn't explain about property. I asked her, do you provide shuttle in the morning . She was quiet then said WHAT TIME YOU WANT . I said 04:20 then she said YOU HAVE TO HERE BY 04:10. She gave me registration card to sign AGAIN NO CHANGE in the voice. She asked ARE YOU USING POINTS . I said half point half paying . She ignored me . She gave me keys And I went in my room. She called me 10 minutes after check in and I answered the call . I said hello , her response was “YOU ARE PAYING $60 for your room .I was like Seriously? . I didn't say anything . Later, I went to reception to ask about water and breakfast . AGAIN She was there and said YOU HAVE TO PAY FOR BREAKFAST. I said ok , where can I get the bottle water . She went in the back office and grabbed two bottle waters and put it on the counter. My question is why did she treat me like this? Didn't I pay for my room? Why why & why This is how bestwestern welcome their guests ?

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Hazelmkgyh, We thank you for taking the time to provide your feedback following your stay with us last week. We are deeply sorry for any dissatisfaction you experienced during your check in experience with one of our staff members. We all want all of our guests to feel comfortable from the beginning to end of their stay and we are deeply sorry if you felt mistreated in any way and for any added frustration from the clarification of your reservation details. I have gone ahead and taken care of the room charge for you for that night for your dissatisfaction, and strongly hope you will consider giving us another chance in the future to provide you and your family a more positive experience with us.

this was a one night stay in order to catch a flight out the following day......when we (my wife and myself) arrived we were quickly greeted by the front desk staff and checked in by a very pleasant individual. good sized elevator for our luggage. excellent shower, however not self operational exhaust fan ( came on shortly after start of shower)

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi jdjakemccolman, It'a very heartwarming that you made us a part of your special birthday trip. Thank you so much for sharing your feedback with us. We're glad to know that you had a great time during your stay and enjoyed the hospitality of our staff who welcomed you when you arrived. We hope to see you again on your next birthdays. -Management

We needed a hotel just to stay a few hours before leaving at 3:30 in the morning to catch a flight. The shuttle bus is a bit of fiasco they don't run regularly you need to call and you can wait up to 40 45 minutes for the bus to arrive. The shuttle bus driver just sits in a seat doesn't do a whole lot doesn't load the luggage into the back so what happens is you have large pieces of luggage in the aisle ways which is just a disaster waiting to happen if anyone needs to exit the bus in an emergency. Be 5 minute ride turned out to be 20 minutes at about 9:00 in the evening on a very light traffic Highway. Check-in was okay and the person at the front desk was good there just seem to be a whole lot of paperwork to fill out to get a room given we had a reservation. We were giving room 118 which is as far away from the front desk as you can possibly get which was a bit of a disappointment as I had asked for an accessibility room and that seemed to be an awful long walk to get an accessibility room. I had to walk to the front desk to find out where to get ice and I was directed to go from the first to the 6th floor. I went to the 6th floor only to find that the ice machine wasn't working and then went to the fourth floor to find a machine that I could actually get ice from. The two room keys we were given only one work the other just wouldn't work. We were looking for a location where we could just get four five hours sleep unfortunately given the location of the room and the exit door that continually had traffic throughout the evening it was hard to get even an hour's worth of sleep. It's about 20 minutes till we get the shuttle bus it's 3:30 in the morning to get the shuttle bus again is on a schedule if I had to get a airport hotel I gain this wouldn't be my first choice. Overall rating would be poor.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear travelfromCANADA, We are deeply sorry we were unable t meet your expectations during your short stay with us. Although the intentions of the staff was to keep you on the Main floor for accessibility, we apologize if the location of the room and the access to the services of the hotel created any added frustration to you while you were staying with us. We want all of our guests to feel comfortable and we are deeply saddened if we let you down. We do hope you will reconsider giving us another chance in the future and that we will be better able to accommodate your requests and needs.

I found a bed bug in my bed, squished it, and it exploded with blood. Went down to the front desk and told them what happened and they replied with “why are you telling me” and told me that I was causing them a problem by asking to move rooms and that they could just send someone up to change the sheets. As I'm sure most people who just found a bed bug full of blood would, I insisted on a new room. After transferring rooms, we asked to speak to the manager about the awful treatment from the night desk and he said thanks for telling me but we booked someone else in the room so we can't investigate it until after they check out but they'll call us. So they booked someone into the room after a bed bug complaint without investigating and on top of that they never called us to inform us of the situation. Complete disrespect and would never stay at this hotel

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi Spev7773, We just want to confirm if this review was intended for our hotel as we take bed bug incidents with high priority. Our property consistently follows brand standard procedures and protocols in dealing with incidents as serious as this. We also do not have a male manager at the front desk (which you indicated of speaking with, the morning after). We would like to request for more information from you to clarify things. Please feel free to reach out to us anytime. -Management

The hotel was clean and comftable and had everything we needed for an overnight stay before a 4am departure for the airport. The location is fab, just a few minutes from the car rental return there is a gas station right next door so we could fill up the vehicle the night before go save doing it so early in the next morning.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi clairecC847TM, Thank you so much for sharing your feedback regarding your recent stay with us. As an "airport hotel,' it is very important for us that travelers like you enjoy the convenience of our location at whatever time you needed to be at the airport. We hope to have you back again the nect time you need to be close to the Toronto Airport. -Management

Staff were very friendly at check in and rooms very clean. Everything made me feel right at home. The beds were very comfortable and they have the best pillows!! Location us very close to the airport and highways so it is very convenient……When in the area next time I will definitely stay again!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi leandro22usa, Thank you for sharing your feedback. We are so glad to hear about your pleassant experience during your recent stay with us. Your kind words inspire us to continuosly improve our service and many other aspects. We really appreciate it. -Management

Nice clean hotel room close to the airport with their own shuttle for transportation to & from the airport. Decor was very nice and the beds really comfortable with lots of pillows! Really good value for your money. Excellent quality room at a very reasonable price.

Arrived late at Pearson, due to many issues at the airport, we missed our connecting flight. Very exhausted and frazzled from a long stressful travel day, I called the BW and they were able to accommodate at a very reasonable rate for a last minute booking, plus they had no problem giving me a late checkout since my next flight was very late at night. Check in and shuttle pick up was very fast. All front desk staff and shuttle drivers were very friendly. They have 2 different bag breakfast options to pick from at check in that you take to your room. Rooms have a fridge and microwave, beds are comfy. Also found this hotel very quite for a airport hotel. Hotel was very clean and had some nice updates. Would stay here again.

We only stayed for one night as we needed a hotel the night before our early flight. The hotel was clean, updated and modern. We were able to park our car on property for the duration of the trip and we're offered a shuttle to and from the airport. This made for a super easy experience. Checkin was quick and easy as was check out. Will certainly be staying again the next time we have an early flight.

Excellent stay, reception very positive made you feel welcomed assisted with shuttle service to and from airport, also offered with any other needs that we required. Room rates very affordable for over night stay.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi lorigurl55, Thank you for sharing your feedback with our hotel. We're glad you enjoyed your recent stay with us and we're looking forward to see you again. -Management

Our entire stay start to finish was a nightmare. First off, we had paid for our room upfront online weeks ago, and when we got to the front desk we were charged a nearly $300 damage deposit on a room that was worth maybe $70. We then come to find out that the pool and hot tub, which were our main reasons for choosing this particular hotel, are closed until 2022. I understand that it's due to COVID but we're frequent travellers and other places that we've stayed have some sort of scheduling system/occupancy limit so that fully vaccinated guests can schedule their time slot. We should have left right there because it only got worse. We got to the room and were greeted with shoddy internet and a TV that seemed to be about the same age as me because half of the channels didn't even work. They were fuzzy static, so we needed to actually leave the hotel and go elsewhere to watch the football game we should have had access to. A cherry on top was the broken vending machine once we got back to the hotel, so we had to once again leave and walk to the gas station for a bottle of water. The next morning we phoned down for a shuttle to the airport. Come to find out they only leave once an hour.. at an airport hotel. You'd think you'd run a shuttle every 15-20 minutes or so considering the location, and that they're specifically advertised as an airport hotel. Nope. Gotta take an Uber to the airport. $300 surprise fee as insurance that you won't trash their already trash rooms, no pool/hot tub, bad internet, half a TV, can't even buy a bottle of water on-site and best of luck making it to the airport! I'd rate this place as less than 1 star if I could.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Hi jasmine_h093, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very sorry if the temporary closure of the pool has not been mentioned at time of reservation. On our website and all other onlne travel agency websites, we made sure that this pertinent information of temporary closire is available as we understand that this is an important amenity thast some guests like you consider in choosing a hotel. We do appreciate your patience and understanding as we continuosly work on transitioning back to pre-covid setup and the pool will be reopening soon. With regards to the hotel's security deposit policy, I just want to clarify that this is only a pre-authorized amount and not a charge for $150 and absolutely not more than that, to cover for incidentals. Your reservaton with us was not pre-paid so the over $200 pre-authorized amount at time of check in was also to cover for your room plus tax. The total actual amount charged on your credit card when you checked out was only the room plus tax. I have sent you a copy of your bill on your email that you can check. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for valued guests like you in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. -Management

Everyone at this hotel is always so helpful to me. They always make me feel like family. Thank You to all the staff. I stay here often for work and they know what I need and help me. I could not ask for better staff.

Best place to stay by the airport. Room is very clean, large room, everything is accessible, good quality for your money. Very helpful check-in and check-out staff at the front desk. We'll definitely stay again.

Air Port Shuttle was good, short distance to airport, breakfast to go was not bad, older hotel, walls were thin. Location to restaurants was only a few minutes, as their restaurant was closed due to COVID,

Hotel was very clean. Staff was very friendly and well trained. Everything in the room worked well. Grab and go breakfast was good. Location was excellent to stay when catching a plane at Pearson. Shuttle service to the airport was on time.

I and we always have a great stay at Best Western, it's very clean and comfortable, and the pillows always give you a great sleep........Everyone at the front desk , knows us by name,,,,,, and are very helpful...... We enjoy staying there........

The staff were friendly and helpfull , nice service, the rooms were well equiped , good beds , strategic location to the airport ,compliance with the COVID regulations and still as comfortable as can be .

Believe it or not this is the first time I've felt compelled to write a hotel review. Our stay began on 2021/09/23 and we were greeted by an exceptionally defensive and confrontational night manager who was not able to process my Visa credit card for a security deposit, despite money being in the account. While this was not the biggest issue, another card was eventually used, his customer service was deplorable (i.e. "I know when something is wrong with the machine" - which I think speaks for itself), and looking at previous reviews this is clearly an issue management is aware of and has chosen not to resolve. We were also greeted by a puddle of urine in our shower, a room key which did not work and the smell of cannabis next door. Sufficed to say we will not be staying here again, and only chose to stay as we had pre-booked. Choose one of the other slightly pricier Best Western hotels in the airport area. - Chris R

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Chris R, We apologize for any issues you encountered upon check in with processing your payment. I am glad the matter was quickly able to be solved. We do not have a gentleman Manager that works at the Front Desk, but I will address your concerns with the staff working on the night of the 23rd, if the interaction was mishandled in any way by any of the staff members. We want all of our guests to feel comfortable and we are deeply sorry if we let you down. Thank you for taking the time to provide your feedback regarding the room. I hope this issue was mentioned and addressed during your stay. We do hope you will reconsider giving us another chance in the future to provide a more positive experience for you. -Management

Hotel staff did not advise that airport shuttle needs to be booked in advance, and I ended up having to pay for a cab despite having paid a premium to stay and take advantage of their shuttle service. Very disapointed.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear ks0liman, Thank you for taking the time to provide your feedback. We understand your frustration regarding our shuttle service and apologize for any miscommunication! We want to make sure we are clear in all that is entailed with our complimentary shuttle service, and we will use this review to help us in that regard. We hope that you will hopefully consider giving us another chance in the future. Thank you,

I saw some bad reviews for this location and I can't imagine why. My room was spotless, the bed extremely comfortable. The staff were very cheerful. I stayed for the convenience of being close to the airport and being able to leave my car there. I will 100% be doing it again in the future .

Half the price of BW Premium hotel on Carlingview where I normally stay. Newly renovated, great airport shuttle and Subway within 100ft. Can't go wrong. Staff very friendly and go out of their way to please you.

I just needed a place to hang my hat for the night, so to speak, and friend recommended this spot. I would highly recommend this hotel to anybody. Check-in was great, very friendly and helpful. The room itself was what one would expect, neat, clean and well proportioned. The bed was wonderful - slept so well I missed the breakfast the next morning. When travel comes back, this will be my go to airport hotel at YYZ.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear George M, We are so happy we were able to make your quick stay an enjoyable one. Thank you for the feedback. We are glad you had a good nights rest!!

Very friendly staff, close to the airport. Great room amenities (internet, up to date air conditioning/ heating unit). Bathroom could use some updating but for the price this was a great stay. Front desk gentleman was one of the friendliest we've ever had, he was very welcoming.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear janetrrrr, Thank you for taking the time to provide your feedback. We are glad we were able to meet your expectation and that your interaction with staff made you feel welcomed. We want all of our guests to feel comfortable and welcomed at our hotel. Thanks again!!!

Disgusting hotel. Looks like the room was not cleaned from the previous guest. Shaved hairs along with blood was left in the bathroom sink. Someone used the toilet and didn't flush it. Carpet was not vacuumed. Dirty Kleenex with blood in the garbage can. Blood on a pillow on the bed. And with COVID to boot!! Most disgusting place I've been at. The front desk didn't care I even showed pictures of the room

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Kleanking, Thank you for providing your feedback, and we are deeply sorry if there were any issues with your room. We take the cleanliness of the hotel very seriously, and apologize if anything was missed. Our Housekeeping Management team have been provided your comments and feedback.

Always an enjoyable experience at Best Western Plus Toronto Airport Hotel. I always chose this location when I fly out of Toronto Airport. I have scheduled two other Best Westerns for travel needs coming up based on my good experiences here and am hoping the experiences with them is comparable (one in Burlington Ontario and one in Houston).

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you Mr. Green, Always a pleasure welcoming you back!!! We are so glad we are your hotel of choice for your travel needs!! See you next time!!

Our family really enjoyed this hotel. Getting 2 adjoined rooms was definitely a good option. The rooms and the hotel as a whole was very clean and the staff were all friendly. The beds were very comfy, as well. We got our free water and bonus points by email for being a gold member, too. Sadly, the indoor pool wasn't open even when the Ontario government permits them to be open with 50% capacity. The hotel didn't seem too busy and it felt very open. Also, I prefer Keurig coffee makers but the ones in the room were fine.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Thank You Al A, We are very glad we could provide you and your family a great experience. Thank you for the feedback.

Knowledgeable staff, helpful, friendly and welcoming. Our flight was delayed by 12 hours, we were totally lost and stressed and the gentleman at the front desk made us feel safe and welcome. Thank you !

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Michyroe, We understand the stresses of travelling, and we are very glad the staff were able to provide you some comfort during an already stressful time. Thank you,

They do a great job of coping with COVID. Place is super clean. It's primary use is as an airport hotel, however it is just off the 401. Very close to everything you need and a short distance from Toronto. There are reasonable and friendly.

We were celebrating our anniversary so we booked a "Luxury Suite". Dont waste your money! Our room was less than par to say the least. We used the jacuzzi tub only to find shards of metal in the water from the pipes!!! The bed was very uncomfortable. Not a luxury matress, more like the ones you find in a cheap hotel. For $300 / night it is a huge rip off! Better off sataying at a Super 8!

The staff was very helpful went above and beyond my expectations I got to check in early and they let me check out later than the checkout time with no charge. The staff was very informative and and very helpful. The rooms were very clean the whole place was very clean.

The room needs some maintenance. Tap in bath dipping from I checked in.I needed toilet paper and was told to come to front desk for it.I could hear the other person in their room clearly and he was very loud.

The concierge was very polite and the lobby looked nice, however once you step into the room it's a whole different story. Dirty, old washroom with someone else's hair in the tub, broken deadbolt on door, stains on the bed spread and someone else lunch still in the fridge (we're in a pandemic... 100% not sanitized properly). Was offered $6 complimentary breakfast as a way to make up for the disgusting state of the room... shame on you #bestwestern.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear AlbertaFox, Thank you for taking the time to provide your feedback. We are deeply sorry if we let you down. We understand your frustration if there were any items that may have been missed during cleaning. The hotel follows all Covid19 cleanliness protocol set forth by not only the local authorities, but as well by the brand. The room would have been left unused for at least 24hours, and sprayed with an Electrostatic machine, killing any living bacteria, but I understand you would have some concern when entering the room. I am unable to locate a reservation with your name, so please feel free to contact our Management team, so that we may review your reservation. We do hope to hear from you, and that you will hopefully consider giving us another chance in the future. Thank you,

Mattress was by far the firmest, sleeping on a king ,I felt like a princess, slept so well my first time in months. Definitely going back to that location, to rest relax and reguvenate. Closest friends are going to join me to experience the same great sleep I experienced. Thank you BW, for a great night

The hotel is a go to for airport visits. However that's no a go at present. They are doing an outstanding job in a difficult time period. Extra clean and following all the COVID protocol. Staff is outstanding friendly and doing everything they can to keep you safe. Super Clean stay here.

Wonderful experience. Excellent service. Left car for a week and used delivery and pickup to and from Pearson. Prompt. Felt safe and protected. Room was immaculate. We are at attached restaurant and service and food were superb!

The staff was great. They helped us to drive down to CN tower and told us parking was easy to find on the weekend. They were right and we enjoyed our trip up the tower. We could park close to doors and we were a 10 minute drive from airport.

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Experience622334, Thank you for taking the time to review. We are very glad that we were able to assist you to make any aspect of your time here easier. We are happy you enjoyed your time in Downtown Toronto at the CN Tower. Hope you will consider staying with us again next time you require accommodations in this area.

I stayed here and it is a very good hotel the service from the staff is amazing they are super friendly and the rooms are extremely clean I will definitely stay here again and I recommend this hotel for anyone

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear jsonbp, Thank you for taking the time to provide your feedback following your recent stay with us. The staff always strive to provide all of our guests with exceptional customer service, so we are glad our team were able to make you feel welcomed. With the the health and safety of our guests being more important than ever, our staff are working extra hard with new practices in place. We hope you will come back and stay with us again next time your require accommodations.

Don't book this place I was just rob by best western. I checked out on Monday 17 aug. I wake up this morning to use my card and they stole $116 from my account. This should have my info still buy w.e, I called them and they said a manager is not on duty till tomorrow. Is this unfair or what?!

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Shayon, I am sorry to hear of the confusion with your charges from your recent stay. I believe you had spoken with a manager regarding your bill due to the multiple methods of payment on your account and the possible confusion with the authorizations and the charges. In order for the hotel to stay compliant with regulations and protecting our guest's, staff are unable to view guest's credit card information when it is on a reservation. I hope that clarifies any confusion you may have had about misuse of your credit card details, as we take the security of our guest's information very seriously. If you require further assistance, please do not hesitate to contact us again.

This hotel is doing a great job following safety protocols during the covid pandemic. Hotel is very clean including all the common areas , the staff is friendly and helpful. The rates are great and location is great just off the 401 and close to anything you need. I cant say enough good things about this hotel

Front Office Manager, Guest Services / Front Office at Best Western Plus Toronto Airport Hotel, responded to this review
Dear 688geraldc, Thank you for choosing to stay with us, and appreciate you taking the time to provide your feedback. During these delicate times, keeping our guests safe with proper cleaning protocol is more important than ever. We are glad the location was convenient for what you required, and we hope you will return again.

The hotel was noisy even in the quieter times of COVID-19. The bathroom was shabby and old. However the room is clean and the receptionists are great but there are no eating facilities on the site. A subway across the driveway is a welcome relief.

!5 or 20 minute drive from the airport. They were doing some upgrades when we were there. Workers started about 09:00.Room was dated but the beds were very comfortable.Very small bathroom. Dinner at the small restaurant was good as was the service. Good for a short stop before next day flights. Very good rate.

I had just been on 36 hours continuous travel time, incl about 23 hours flying time, when I arrived at Toronto Intl airport and I was looking forward to having day room to rest before I continued with a late evening flight to Newfoundland. I waited and waited for nearly 2 hours in freezing weather at the airport to get the Best Western Plus shuttle bus ...no identifiable bus was in sight. Finally I approached a bus driver who turned out to be from the Best Western Plus. This crazy man had covered up the name and logo of this hotel bus, he also tried to prevent me from taking pictures of his deeds. The bus interior was dirty and in poor quality. I am attaching a picture of the bath faucet ...quite unique ...but it presents the lousy standard of this place ...

Good Clean hotel. I like the big lobby and am looking forward to when the pool and breakfast will be open again. Internet was ok. There are some restaurants nearby, including Tim Hortons, Subway and some nicer ones. I think there was even a sushi bar but who knows whether any of these will survive the 'COVID-19' Shutdown

Have stayed here with great satisfaction in past Unfortunately, we were caught up in Coronavirus pandemic and were not able to cancel the reservation we made because we were on an aieplancve when we needed to cancel Hoping BW Plus Toronto airport will refund the payment due to circumstances Service issues normally excellent

This hotel was a short 10" shuttle ride from Pearson Airport. It's not a new hotel but was refurbished and clean. The king room was well furnished. The rooms are not soundproofed as noise traveled easily from adjacent rooms. The restaurant in the hotel had excellent food. There is a pool and fitness center. It's a satisfactory place to stay overnight.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear you found the Room, Restaurant and our other amenities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

We have stayed several times at this location en route to family member, and continues to be a good option. We are never there very long as we usually arrive a bit late and leave after breakfast. Lobby renovations are complete and it is very nice. The rooms have always been nice and this was no exception with expected amenities in good working order. There were a number of children in the pool which and who were staying on our floor, but noise was not an issue. The attached restaurant was available till later evening for a drink (a bit pricey), and offered a nice menu which was very reasonably priced.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for choosing our Best Western Plus and for taking the time to write a review! We are so glad to hear that you enjoyed your stay, as well as the services provided. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will be sure to share your wonderful comments with the rest of the team. Thank you for the recommendation and we look forward to welcoming you back to our hotel in the future.

This location always has great service! I always enjoy myself and any issues that may arise are always immediately taken care of. Pool, and Hot tub is in good working condition and clean. Would reccomend!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found the service, pool, and our prompt response to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. -Management

This hotel was satisfactory for one night but we won't stay here again. When we landed, we were told the shuttle would pick us up in five minutes. After 20 minutes of waiting, I called the hotel again and they said it would be another 25 minutes. The lady who checked us in was efficient and friendly. The remainde of the evening desk staff was unengaging and sometimes rude. We often stay at Best Western Plus and have always enjoyed a complimentary cup of coffee and more importantly an herbal tea in the evening. This location offered none (not a deal breaker for some but definitely for us). When I inquired about it, I was briskly told to go to the restaurant in the morning if I wanted food or drink. Also, the beds were spongy and soft, so if you like firm, this is not the place for you. The property seemed clean but overall it was just a mediocre experience. Will definitely try another hotel when flying to and through Toronto.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for your review. I am sorry to hear that the shuttle was not available for pick up at your arrival time. It is true the shuttle is operated by a 3rd party and we do provide a complimentary service which is available on a 24 hour bases. The shuttle turnaround time is scheduled on a 40 minute bases. Typically, we do offer some hot refreshments for those Guests who have an early morning flight, and coffee is available until 6:00 Am. After that, we do have an on-site restaurant that provides a full breakfast menu at an additional cost. Finally, I would also like to apologize about the bedding situation. Our staff are available 24 hours to ensure you a comfortable night, so please do not hesitate to ever contact us should something not be up to your standards. We hope to get another change to exceed your expectations. Thank you.

We stayed 2 nights last week. All was good , I like free overnight parking, clean rooms that are well appointed, have excellent service and good price. We had 1 breakfast in the Postcard Restaurant , it was fine., and a bit overpriced. The hotel is perfect for our needs and always worth returning to.

We stayed here prior to our recent trip to Cuba and on our return. It was reassuring that our vechicle was parked on site at the hotel. The shuttle was amazing and so quick to pick us up!! The rooms a very nice and clean and staff very accomodating. The restaurant attached to hotel was amazing for us to unwind at the start of our vacation and supper was very good!! Will definitely book in future for trips. I would reccomend calling and booking the hotel/park and fly directly from hotel for the best rate!!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave us you honest opinion. We are so happy reading your kind words towards our property. Our goal is to ensure that our Guests have a comfortable and a smooth stay especially while being on vacation. Your business is important to us and we hope to exceed your expectations once again. Feel free to give us a call if you have any further questions or concerns. -Management

This hotel was nice and was perfect for what we wanted it for which was a hotel to stay in before flying out the next morning. We needed to be able to park our vehicle and get a shuttle to the airport and both were provided. The hotel is very nice and clean and comfortable and worked great for what we needed. We will probably stay here again next year. Price was reasonable.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave us a review. We are so happy reading your note especially that everything worked out for you. Our team strives to provide the best service possible to our Guests and make them feel at home. We do hope to see you again, and if there is anything else we can do for you, please do not hesitate to give us a call. -Management

I usually don't write reviews but this experience has been one unforgettable one.We had stayed at this property a few times in the past as service in the hotel had always been a great but the shuttle service has always been horrible and the drivers have always been rude.We had an older gentle men who look like he may be Indian who would always beg us for tips before handling our luggage's which I thought was very rude.I decided to try this again after all the hotel experience was always great to my familybut this time I noticed one thing which really pleased me was the new drivers the Best western had placedIn instead of the old ones we had faced.Our trip going to the airport and back had been awesome as the driver they was right on time and taken us back to the hotel safely.We had issues previously with the older driver we met where they would come late and had no manners.I had a great experience with the new drivers named Sathies & Nate from what the front desk agents had mentioned that there names were.Great overall service and very efficient.This hotel will definitely be my second home and hope to have great services from humble people like them.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Guest, Thank you for taking a moment to share your experience and for the kind words. I am happy to hear you found our Shuttle Service to your liking this time.. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. -Management

Easy check-in the person behind the desk was pleasant. The room we had was really tired the furniture was badly marked and scratched l see better at second hand stores. The bed was lumpy and uncomfortable. The bathroom was awful it requires all new fixtures the bathtub/shower tape had a steady leak and the faucet itself was cracked. Who ever cleaned the room forgot to clean the toilet seat it was dirty. Won't stay there again for what we paid there are plenty of other places in the area.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for providing us with your feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Our property is going through some renovations and we are excited for our Guests to see the new results. We hope you will give us another chance to provide you with a much better service. -Management

Stephenie is the best! Faboulous service and she makes you feel welcomed. She is so personable and kind! The service has always been great and it has a small boutique feeling to it! Truly is a home away from home!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We are lad to see that Stephanie made you stay wonderful and she was most helpful to you. Guest satisfaction is our number one priority and we are happy to see we did just that. We hope we can continue providing you with the best services, and see you again soon. -Management

As a platinum rewards member I have stayed at BW properties quite a bit - I was disappointed with this property. We needed shoes in the washroom when we woke in the middle of the night for a flight the bathroom was soaked. did not report as we left for flight at 4:00am. The tub was discovered due to what looked like soap scum. Noise was crazy! outside we could hear the base of music from somewhere. And the walls where supper thin we could hear the guy in the room next door coughing from what I can only assume was a deep chest cold! I normally am a very heavy sleeper but this was unbearable!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for providing us with your feedback and for sharing your thoughts with future travelers. On behalf of our entire team, I would like to apologize for failing to meet your expectations. We understand how difficult it may have been for you to wake up to a dirty tub especially having an early morning flight. We are extremely sorry about this and we hope to get another chance to exceed your expectations. Our Front Desk Staff are available 24 hours to ensure you a quality night's stay, and we would do everything to change your room and get you to a much quieter area. Please rest assured I will be sharing your concern with our Maintenance team, and Housekeeping team to resolve these issues. -Management

We booked a room with 2 queens for my family of 5. When we got there only 1 king and no other rooms available. We also booked the shuttle for a flight when time came for shuttle even tho we had a tag was full so had to pay $50 cab ride. My entire family started our dream vacation in the worst mood because of this poor hotel. Do yourself a favor spend $40.00 more and get a good hotel

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for taking the time to provide us with your feedback. On behalf of our team, I would like to apologize for failing to meet your expectations. We understand how important it is to provide you with the suite you initially booked for, however you were given something else. This is not the type of service we aim to provide here at Best Western Plus, and I do apologize about the error. Regarding the shuttle, because the maximum capacity is 21 Guests, we were unable to put you on the shuttle. Again, I do understand that it was an error from our end and we do accept your concern for this. We hope you will give us another chance to exceed your expectations, and we look forward to having you back as a Guest. -Management

Nice hotel with a nice pool and whirlpool. We stayed at the hotel for one night, then flew out on one week vacation early the next morning. Decent price for a Toronto hotel, however the fee for parking our car while on vacation was quite expensive compared to the park-and-fly at Pearson airport, (we were alerted to this by friends after we made our booking, but will look at other arrangements for our next vacation.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. -Management

Check in system was down for days, took 1.5 hrs to stand in line to check in to our room manually, Door Key card would not work twice, both rooms requested not available, 2 cribs requested not in room upon check in ( required to visit to front desk while cutting in line of people checking in to obtain cribs), Airport shuttle not accommodating our group size as requested at booking and checking, Shuttle driver very rude... at all that is simply our check in and out to the airport. While waiting to check in, one lady requested to speak to a manager as there running boards of their vehicle was stolen while in the parking lot.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the check-in delay, and the key card access. I will address your feedback directly with our team. If there is anything else I can do for you, please contact us directly at the Hotel. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

We stayed in this hotel during our stop over round trip from Punta Cana w/ my Family. Close to the airport and shops. Hotel staff is helpful. Our room is organized and clean. Affordable and a place to be recommended for customer.

Myself and my family use this hotel as a great place to stay the night before heading on vacation.Staff is great but the main reason is the awesome shuttle service they have there.I believe they have the best service out of the hotels I have stayed at the airport and one of the best drivers. There was one thing myself and my family did not find appropriate which was the verbal abuse the drivers go through when being told to pick up the guest baggage when realistically they don't need to has there just a driver.I had taken the shuttle every time I stayed over where I would see this happening and have left a comment to the front desk and letting them know this isn't correct.Last week we had gotten back fromvacation and as we were getting on there was a group of 12 that joined us and left there 13 extra large luggage's on the curb and mentioned to each other it's the drivers job to haul it in so we won't have to break our backs.We were extremely shocked with the abuse the employees go through that my husband mentioned to them it's your duty as they will assist but there was no way they are going to ruin there backs for things you packed to bring.We had gotten back to the hotel and we intentionally sat back to have them get out first.I had left a comment again and they mentioned they would let the manager know.Great hotel great service and this is what people expect but no to babysit. I work for a the labour board and this is not acceptable as I believe there should be something written out at the front desk to show customers they are responsible before giving anyone a hard time early morning before getting on the shuttle.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with a feedback and for sharing it with other travelers. We appreciate your kind words towards our property and for understanding this situation. Our team work exceptionally hard to meet every Guest request, however sometimes we may face verbal abuse which we find a way around in order to keep our Guests happy. This is in fact correct that our drivers do not need to life heavy items; however assist our Guests who may need the extra care. Satisfaction is our number one priority and we promise to follow that rule. Once again we thank you for your response.

We stayed overnight before getting an early morning flight. Check in was friendly and efficient. The room is basic but is clean and does have a coffee maker, fridge and microwave. We have stayed here before and as it's conveniently close to the airport. It's our ‘go to' hotel when staying overnight in the area.

Clean hotel with friendly knowledgeable staff. Nice restaurant in the hotel with a good variety of delicious food. Close to airport with shuttle service and stay/ park/ fly services. I would recommend this hotel.

I have stayed here many times and have yet to be disappointed. The bed and the pillows super comfortable. A breakfast would be nice but it is not offered. Free airport shuttle is a bonus. There are several restaurants within walking distance of the restaurant.

The hotel itself was a pleasant surprise. Staffs were friendly, in-room amenities were good ( coffee-regular, decaf, tea/microwave, refrigerator, hairdryer, soaps and shampoo, conditioner). The room was well kept. Because of its location, if you want to go out for dining/coffee in the bad weather, it was not so convenient. Though Starbucks is in the 10 min walking distance.

Hotel is pleasant and clean, I do have safety concerns from a shuttle standpoint. Leaving the airport there were more people than seats available, luggage everywhere and people standing and holding on while travelling the 401 to the airport doesn't seem safe. It is a bit of a distance from the airport. Upon arrival back to the airport after my trip, I waited til my luggage arrived and called as laid out on the business card handed to me. Called twice and no answer?..exhausted I took a taxi and 40 dollars later I was at my car. I will not use this hotel again for future travels.

BWPLUSTorontoAirport, General Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for sharing you experience. We are alarmed by the service you received from our Shuttle. This is absolutely unacceptable and we will be conducting a full investigation on this. The safety and security of our Guests is our number one priority and I am extremely sorry to hear you've been put in to that position. Regarding the wait time, because of the unexpected weather we have been getting, the shuttle buses may have experience a slight delay. We do once again apologize about this and we hope you can give us another chance to exceed your expectations.

We ended up staying at this hotel due to a set of delayed flights. By the time we got to the hotel, it was around midnight, and we needed to be up by 5 am to get back to the airport for our delayed flight. When the shuttle finally arrived and we got to the hotel, it took the agent almost an hour to check us in, cutting down on our already limited sleep time. The representative sat there for 45 minutes fumbling around with the computer, clearly not familiar with the system. Another representative came up and checked in 5 groups in that same period of time, not offering any assistance to the employee that was fumbling around attempting to find our reservation. The room itself was fine, but the service here was quite lackluster and could use significant improvement. Especially considering it was an airport hotel, it seemed like the hotel had no value for guests' time late at night when it was just going to be a quick night's stay.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave us a review and for sharing your feedback with other travelers. On behalf of our Front Desk Staff, I would like to apologize for having you kept waiting. We do understand how tiring it can be while travelling, and it's very important for us to ensure you get the highest quality of stay, and a night of full rest. This is not the type of service we aim to provide, and we will be training our staff member so this situation doesn't repeat itself. Having said that, we also do have a few new members who are in learning which may have caused the delay. We hope you understand and if there is anything we can help you with, please give us a call to speak with one of our Managers on duty.

My wife and I stayed at the Best Western Plus for a night prior to flying to Florida. We booked the parking package which let us leave our car there while we were away. We had a 6:20 AM flight so we booked a 4:00 am shuttle. The bus was there on time and managed to accommodate all the guests needing to get to the airport that morning. Hotel had coffee in the lobby waiting for us before boarding the shuttle. Our room was on the first floor right at the end of the corridor. Room was clean and had all the amenities we needed for the night. Bed and pillows were comfortable. You could hear planes flying over however otherwise the hotel was extremely quiet and peaceful for a busy Friday night. The only one negative was the shower temperature. I had a shower before bed and the temperature was luke warm at best. My wife had a shower when we woke up at 330 and the temp was no better. I'm not sure what the issue was but I can tell you the shower wasn't very pleasant at all. The hotel also had a small charming and comfy restaurant (The Postcard) on site. You don't even need to go outside to eat there. Food and service was excellent. Highly recommended when staying at the hotel. Shuttle was right there when we returned. That was great timing. We were the only ones shuttled back to the hotel. Great service! We'll certainly book this hotel again when flying out early.

Stayed at this Best Western for the first time as I normally frequent Miami more than Toronto but it was like walking into one best western in to the same on i stayed at the last time. Had a thirteen hour lay over with the family.

This has had to be the worse service I've ever had. I had a book months in advance . I get to the motel and they inform me that there is no parking for long term. I informed them that I live 4 hours away and simply cannot leave my car. Many parking spots open. I offered to pay for parking yet I was laughed at by the front desk attendant and manager didn't seem to care. This used to be my hotel of choice when I travel. Now I stay at the Montee Carlo Inn. Manager waived my parking fee as issues I had with best western. Not an action that needed to be done. Amazing restaurant there as well. I've worked in the customer service field for over 6 years ; best western this is how you lose customers

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for providing us with your feedback. I would like to start by apologizing for the negative experience that you had during check-in. After carefully looking into your profile, it did not seem like you added the parking package to your reservation. Because of the high demands for parking, we recommend our Guests to book before hand to avoid any disappointments. Long term parking is not available unless you add that specific package, and therefore you were denied that service. Once again, we do apologize for the misunderstanding, and we do hope you understand and give us another chance to exceed your expectations.

After over an hours wait, in the cold, the shuttke finally arrived. During our wait we saw shuttles from other hotels come and go numerous times yet our shuttle arrived 1 hour andcten minutes after our call. Our room was very untidy, wet towels on the floor along with a dirty pair of socks, very gross. Our room was run down with a bit of of an odour, worst hotel stay ever.

Very handy to airport, shuttle bus runs every 40 min ., 24 hours, which was great as my plane was late and I arrived after midnight. Many shuttles in foreign countries end at 10 pm! Check in was friendly and speedy! Room clean and warm, in January, that was nice to walk into a cozy room. Internet worked well but cuts off early in morning which is not good for doing last minute checks. No mirror over desk was inconvenient for more than one person to prepare in the morning, if the other is in the bathroom. Standard hotel room with comfortable beds and pillows! Continental breakfast is a good start to the day, yogurt, fresh fruit, toast and coffee? I have stayed there 6 times in and out of country! Pool and hot tub good, but hot tub is on a five minute timer which is not convenient! Hot tub is important to me so happy it was running well! So many times times they are out of service, so it is my first question upon reserving.

Arriving from our trip at Pearson, we contacted the BW on Eglinton for pick up. We were told to watch for the shuttle and identify ourselves to the driver. We did so but were taken to the BW on Dixie road. We asked the driver if he could return us tot eh BW on Eglinton which was 5 mins away and were refused. We went to the front desk and were told, in essence, that it was not their issue. We contacted the BW on Eglinton and explained that we had followed their instructions and the driver had us board the shuttle. Neither hotel was willing to help us which resulted in a $25 taxi ride between the hotels to get to where our vehicle was parked. I see no reason why one of the two hotels could not have sent their shuttle a little out of the way (5 mins) to help us. Next time we will stay at a hotel with a little more concern for their customers.

For an airport hotel, you'd think soundproofing would be a given. Well, not here! The walls are paper thin and we could hear every word from the couple and their children staying in the room next to us. Given they didn't stop talking until after midnight and we needed to be up by 3am, it did not make for a particularly restful night. We'd have been better off sleeping in our own beds 90 minutes away and getting a better rest. And it wasn't just our room. My sister and her husband had the same problem in a different room. It wasn't that the people next door were particularly loud, it was just really bad soundproofing. This is something to know if you are thinking of staying here and value sleep! Apart from this the hotel is fine. The front desk staff were really helpful and this was a busy time of year. They were also very patient with my elderly and anxious father! The beds are comfortable as are the pillows. The Park and Stay option is excellent value for money. The shuttle is every 40 minutes. Overall - an okay stay. I'd have given it 4 stars if the rooms were better insulated.

This stay was better than I was expecting! It was gorgeous in the lobby - looked newly renovated, clean, and comfortable beds. The park, stay, fly option was perfect with no issues. We arrived late on our return flight and was offered a free no charge late check out. Amazing! We would stay again without question!

Excellent stay close to airport. Can park right in property. Good steakhouse nearby. Free airport Shuttle. Was able to accommodate your group on one floor near each other. Has a pool but we didn't use it . Would stay again and again

Staff went out of their way to make us comfortable, by giving us an extended checkout time to coincide with our airport departure. The breakfrast, even though it was not free, was EXCELLENT and well worth every penny.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Donna, Thank you for choosing Best Western Plus and taking your precious time to share your feedback with us. We are very pleased that you had a pleasant stay with us. The team and I strive to provide our guests with the most comfortable stay and highest quality service. Your positive feedback is always a great source of motivation. We look forward to welcoming you back very soon. Warmest regards

The hotel lobby was nice, check in and out were great, shuttle to and from airport were awesome! only complaint is that the walls are paper thin and we could hear everything the next room was saying and doing. all night long

We stayed here before our trip to the airport. We stayed before and after our trip. We used the park and fly rate. We did not use the pool or hot tub. Rooms were clean. Prices a bit high. No breakfast available for free. Could not use wifi on our return.

If you dont go you wont have fun.!!! Muwhaahaa. Enjoyable, and quiet, dependable staff, front desk was kind. Rooms were cleaned on time, and always respect the privacy, very knowledgeable about area and services.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, We are so happy to read your review and specifically that you had a wonderful stay with us. Our staff work hard to exceed guest expectations and we always want you to leave with a memorable note. Safety, cleanliness, and sanitation for our guest is everything to us here at the Best Western Plus Toronto Airport. We also do have many discount cards for local restaraunts and entertainment for you to check out during you next visit. -Management

Friendly staff, clean rooms, park and fly rates reasonable. The pool and hot tub was awesome! The restaurant had great food for a reasonable price. Internet was fast and reliable. Would definitely stay again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Jennifer. We are so happy to hear you had an amazing stay with us and for choosing our property. Here at Best Western Plus Toronto Airport, we love seeing these memorable events being held at our hotel and we want to be there for you every step of the way. We wish you and your partner nothing but the best with your future endeavors and a happy life. We hope to see you back on your next big day and if there is anything we can do before hand, please do give us a shout. -Management

We stayed overnight before our 2 week trip to Antigua. Comfortable room and a nice dining room with good food. We were able to park our car at the hotel for the 2 weeks. In addition, they have a shuttle service to the airport which only takes about 15 minutes. Would certainly stay here again.

Rooms were very clean. Beds were comfortable. Only problem was we didn't receive our wake up call. The lobby was comfortable and clean where we waited for shuttle to the airport. This is an older hotel but is well looked after. Would stay here again.

Very good and location. Breakfast only thing, is a full fee, not nominal fee. They do have plenty of places to eat around area, location right next to hway. Otherwise everything was great at the hotel.

Stay here as we had a lay-over. Great hotel for the price we paid. Very clean and in great condition, friendyl helpful staff. Would definitly stay again. Resuraunt was good with large portions. Clean modern guest room.

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for your kind words and leaving our property a great review. Our staff work hard to ensure guest satisfaction is met and they have a comfortable stay. Please also remember to take advantage of our great Best Western Plus rewards program and take initiative of the great perks that follow. We thank you once again for your loyalty to our brand and look forward to seeing you in the future. -Management

The hotel is average at best and the staff not so much. But the worst part was the shuttle. Had to wait more than 45 minutes for it to arrive at midnight. The bus was decrepit, dirty, worn out and had no seat belts. In the morning, even though there was a shuttle at 8:40 and 9:20, there was none at 10, as I had expected. The surly front desk staff said that I had to have made a reservation. Well no one said that at check in or check out. Had to take a taxi for $27. It isn't actually close to the airport either. Never again. The breakfast was good though.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valuable Guest, Thank you for providing us with your valuable feedback. I would first like to apologize about the negative experience you had with our shuttle service. This is a free service that is available for our guests and do run every 40 minutes during peak hours. Sometimes due to weather and traffic, the shuttle might be a little late. We will review this with management about the cleanliness and will make sure to have that resolved. Thank you for your time, -Management

Easy access to airport Good service and parking , room clean, lots of towels, no issues Food close by to purchase plus restaurant Easy check in and check out GREAT shuttle service Unfortunately they forgot my wake up call good thing I also set my phone

Excellent helpful staff, quick check-in/out, clean, all around good experience. Breakfast was quite good in the morning, polite service, waitress was a little overworked. Limited selection on tap in the bar, but otherwise it was quite ok.

Over all ok for the price Rooms need revocations ASAP Bathroom is old style enclosure, the carpet was old and worn out windows were so dirty so barely see outside. The staff were very nice. the parking was overloaded and I could barely fit anywhere

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Norman, Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Also, we are working towards revamping our room interior so we can promise the highest quality stay for our future guests. Please contact me through savan@hallmarkhospitality.com if you want to discuss this further. -Management

This hotel is near the airport and is both clean an modern with an onsite restaurant and lounge. Guest Rooms are ample and clean. The major drawback of this particular hotel is that it is far less desirable to the week-long business traveller as there is no free breakfast or onsite laundry facilities. (There is a sit-down restaurant plus an offsite laundry service available)

This is a preferred hotel of the Mississauga Steelheads OHL team, and we stay here every time we come watch our son play. Free parking, wifi and a hot breakfast make this clean and stylish Best Western Plus hard to beat. Pleasant and helpful staff, amenities always in good condition.

Overall 4 stars. Just mostly TV Program system and choices of more dishes at restaurant. Very good location . Good comfortable beds. Very clean rooms.. only thing they could have more choices of fo9d at the restaurant and we found it a little over price.

Dirty, taps dripping, bath tub old, dirty, stained. Bathroom horrible odor. Beer caps on floor. Internet not working. Simply told to keep trying password. Failed on 4 devices. Single staff at front desk couldn't manage guest service.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Patti, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met in your interaction with our business. Your happiness is our number one priority and we want to retain your business. I will get in touch with our staff to discuss these issues to prevent them from happening again. Due to the inconvenience, I would like to discount your next stay with us. Whenever you are ready, you can directly email me -- savan@hallmarkhospitality.com and we can create a new reservation for you. -Management

Stayed one night here. The hotel is shabby and old. The shower did not work properly and the pillows were lumpy and had an odour. Worst of all they tried to overcharge me by 20 dollars and because I insisted on them correcting this I almost missed my ride to the airport as it took them about 20 minutes.

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Shirley, Thank you for providing us with your feedback and sharing it with other guests. On behalf of our entire team, I would like to apologize for not meeting your expectations. Our hotel is ongoing with renovations to maintain high standards with Best Western. Regarding your room condition, please let our Front Desk know right away if you encounter any problems so we can have maintenance address the issue. If they are not able to do so, we will gladly change your room to ensure a quality stay. In terms of the airport ride, this is a free service shuttle that runs every 40 minutes. Due to traffic or weather conditions, there might be a slight delay. I hope you will give us another change as we welcome you back in the future. Management

Although the hotel is aging, it's clean and mostly updated. The staff, in particular the shuttle driver and reception, were very pleasant. The shuttle arrived exactly when they said it would, after we called for pickup. The restaurant was closed for a private function, but there are other options within walking distance.

I have been staying at this BW Plus a couple of days per week for the last several weeks for business training. The staff is very friendly, the rooms and hotel is clean, and very convenient on/off Hwy 401. The pool & hot tub were clean and temp was comfortable. Luggage trolleys get scooped up early, so load up your vehicle early if you can, then enjoy breakfast! I highly recommend this hotel. JW - Kingston, ON

This was a very satisfactory place to stay for the night before an early morning flight. The beds were comfortable, the windows well soundproofed and the shuttle efficient - couldn't want for much more at this price. We also took advantage of the week long parking option at a competitive price.

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to leave us a review. We greatly appreciate your feedback! I am happy to see that you have enjoyed your stay with us as customer service is our number one priority. We welcome you back in the future. -Management

Stayed at this hotel last night during transit. Hotel employee was very nice and gave us a free upgrade. The room incuded an indoor sauna and jacuzzi (which was dirty). Bed was very comfortable and room was extremely spacious. You can tell its an old hotel that is need of small touch up renovations, but highly recommend anyways.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words and we are happy to see that you have enjoyed your stay. We are going through some new renovations to meet our guest expectations and hopefully you will visit us again soon. I will address your issue about the jacuzzi with our housekeeping team to prevent this from happening again. -Management

A late rainy evening arrival and to a city I had not been before had me exhausted. Not quite sure what to expect with an unknown hotel, I was pleasently surprised. The front desk/check in was quick and efficient. I understood this hotel was in an 'industrial' area near the airport and had noticed that it did not provide the usual 'free breakfast' Best Western Hotels are known for but had a restaurant on the property. Not a problem---the room rate was good and I felt I could select from a well priced menu, which was true. All in all a great experience! I was automatically upgraded (because of my Reward status) to a premium room and enjoyed a great meal in the restaurant. ALL of the staff were helpful and professional and the property clean.

Hotel is amazing for staying over parking and delivery through a shuttle to hotel however if you are with a larger group the return pickup is horrible. The last 2 times we have ended up taking a 50 dollar cab back to hotel to pickup car

I had to book two rooms for elder and caretaker and early flight next morning. Very close to airport (10-15 minute shuttle). Good shuttle service. Nothing in the lounge in the early morning, not a single bun or piece of fruit or anything so I would encourage management to upscale the offerings for early morning travelers using this hotel. Value was otherwise excellent.

From the time I entered the Hotel until the time I left, I was treated with courtesy, respect, and professionalism, every step of the way. The front desk staff were warm,helpful,and accommodating. My room was super clean thanks to Valarie and Maxime. These two ladies are solid gold. Thanks to Anya in the lounge for serving me so fast as I was in a bit of a hurry.I will definitely stay here again.

Excellent service. Clean room. Great transfer to Toronto airport. Easy to book online. Questions answered quickly when calling for info. Appreciate the ability to leave our vehicle at the hotel for duration of our trip.

I was so impressed by the service we received from an employee called Tania. She tried to accommodate our request for an accessible room but they were booked. So she reserved a room on the first floor close to the lobby, which was great for us. She emailed me prior to our arrival. Great service!

I have low expectations of an airport hotel - to me it's just a place to sleep. However this Best Western was beyond what was acceptable. The electrical outlet in the washroom didn't work, and the maintenance team was unable to fix it. The tap on the sink leaked and was difficult to turn off with a tap that wasn't secured properly. The bed was extremely uncomfortable and sagged which made it difficult to fall asleep. It was inexpensive but I wouldn't recommend staying here to anyone

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Julia B, We are deeply sorry for any dissatisfaction you experienced during your stay with us in regards to the condition of your bathroom. We strive to not only meet our guest's expectations but to exceed them as well, so we are deeply sorry if we let you down. We do hope you would reconsider giving us another chance in the future to provide a more positive experience for you.

We were extremely disappointed that our hotel reservation did not include breakfast (or compensation) as we are accustomed to as faithful BW customers. We use Best Western exclusively in our travels. We have stayed at over 60 BW Hotels across the USA and in Rome Italy, because of the quality, amenities and included breakfast. Breakfast has always been included or compensated for in each of the BW Hotels we have stayed, with the exception of Best Western Plus Toronto Airport Hotel, Mississauga, ONTARIO. We were not informed that breakfast was not included when we made the reservation, when we checked in , or when we asked when was breakfast served. I approached the desk about this discrepancy and was offered "sorry".

My family and I stayed at the hotel for 1 night. The purpose of the stay was due to an early morning flight to Aruba. The hotel staff was very friendly, helpful and courteous. The restaurant food was excellent and the restaurant staff was very friendly. They took the time to socialize with us, but were very attentive to other patrons. The location is very good if you are catching a plane at Pearson Airport. The shuttle was on time and picked us up from the airport on our return because we parked our vehicle at the hotel for a reasonable fee.

We did the park, fly, sleep option for our trip to Cuba. We were gone 11 days and when we got there late October 1st, check in was fast and staff were very friendly. Room was very clean. This hotel had one of the best rates for that many days for parking. We will definitely book here again in the future.

This is my go to hotel when flying out of Pearson Airport. Check in and out were quick and efficient. Received a complimentary upgrade on arrival...nice surprise. Room was spacious and furniture was clean and comfortable. Bed made for a good nights sleep. Bathroom was clean and well appointed. Internet was stable and fairly fast. Free parking was available if needed. Airport shuttle was on time and driver was polite and helpful with baggage. Another great stay.

Maxine who cleaned the rooms on the second floor was amazing. Personality and charm. Made our visit unforgettable. She was incredibly accommodating and got me more toilet paper without hesitation when asked. She has a light about her that shines bright. I give her two thumbs up!!! Thank you for your kindness!

I've stayed at this location a few times this year and not once have they not been able to accommodate my fear of elevators.. my colleagues get rooms on upper levels but the receptionist always manages to find me a room on a lower floor. I love that.. the location is easy to get to and there is room to park our semi. I always feel welcomed when we arrive. The local restaurants have great food. I enjoy staying here.

Service was good, excellent breakfast, good location next to Toronto International Airport with pick up at door 10. The driver was curtious, reception was quick and checkout was very efficient helpful desk service

This hotel is reasonably priced. It has a great breakfast in the morning which is included free and the staff is very friendly. They also have a free shuttle to the airport. The rooms are very neat and very clean.

Very clean, restaurant on site was a bonus and Subway next door also handy. Got a great rate with my Best Western Rewards. Second time staying here and would definitely stay here again as well as recommend it to others.

Hotel and facilities are usual BW high quality, service was excellent, received a nice upgrade, location for airport transfer is convenient, airport noise was minimal, frequent free shuttle both ways but that shuttle van badly needs cleaning!

Booked room using CAA membership. Got an excellent room. Clean, comfortable, lots of room. Easy to book online. Quick check in and check out. Good parking. Did not eat there or use the pool so no comment.

Definitely a mixture of good and bad here. The good parts first - checkin staff were quick and efficient, the shuttle bus service to the airport worked well, and dinner at the Postcard restaurant was excellent. Now the not-so-good. When we opened the door to the room, the blackout curtains were shut, and the lightswitch by the door didn't work. As it happened, a hotel employee just happened to walk past, stuck his head in the door, and suggested there was a lampstand off to the right. I took one step in that direction (it was pitch black), and my shin crunched into a coffee table. One very loud expletive later (the hotel employee walked away without a word), I picked myself off the floor and gingerly located the lamp. I'd hit the coffee table hard enough to draw blood, and I can't help but wonder about the consequences of an elderly guest doing this. Later that evening, we found that the bath/shower was completely clogged, and wouldn't drain. To their credit, the call to reception got a response from their maintenance person within minutes (though I didn't appreciate reception asking me, "Have you pulled the plug out?"), and he had it fixed in short order. Thanks to my throbbing leg, I didn't sleep overly well. The forty-five minute wait between ordering breakfast in the restaurant, and it actually arriving at our table, didn't do much for my sense of humour either. Overall, an ok hotel, but I doubt I'll be back.

Excellent shuttle service. Hotel is lovely, very friendly staff, very organized. When we are in Toronto this is the only hotel we stay at. We can get a free shuttle to the airport and be in downtown Toronto in about 15 minutes without any traffic problems.

We loved our comfortable bed in this nicely decorated hotel. Restaurant in Hotel and 2 other options nearby. Used their park and fly option, which included a shuttle bus to/from the airport. This was our 2nd stay and enjoyed it very much.

We stayed five nights and made it our base for visiting the Toronto Metropolitan area. Check in was quick and easy and we were upgraded to a two room suite. One room had two queen beds, with upholstered arm chair and foot stool and a desk with an office chair, large screen TV, bureau, microwave and mini fridge. An open square arch leads to a second room with same setup except it had one King bed. The rooms were clean, large with ample space and the beds were comfortable.. The only issue is that the AC unit was somewhat loud during operation. All staff were courteous and helpful. Parking is complementary and location is easily accessible from highway and main roads. Hotel shares area with a restaurant and a car rental operation so ingress and egress can be challenging at times. It suited our requirements quite well.

The room was comfortable though bedroom is small and bed was not a king as we thought we had requested. Staff are not very outgoing but efficient. Hotel shuttle service is convenient but a bit of a wait on the return. Bus itself is pretty run down. Good for one night and park and fly.

We take advantage of the hotels location and facilities including their great airport shuttle service whenever we are traveling by air or simply enjoying a family getaway or a quiet weekend away for two...

We had a nice clean room and we have had breakfast at the Post Card Restaurant and had good service and the food was very good and generous. Subway right beside. Shuttle to airport. We only needed the room and did not use facilities. All we needed. Clean fresh bedding.

I have stayed at Best Western several times and always enjoyed. I had the family room this time to spend time with my grandchildren and daughter and mother this time. I feel the room was very expensive and unfortunately the pool was very cold to get into and not enjoyable. But overall the hotel is clean and service was satisfactory.

Was only in town for one night and chose this hotel because it was close to where I needed to be the next day. Easy to access from both the 403 and 401. Parking is very tight, appeared to be a lot of airport travelers there. Room was big with a very comfortable bed. Breakfast isn't free but there's a restaurant on site with good food and reasonable prices. Only downfall was that when I arrived around 10pm, my room door was propped open and absolutely stunk of cigarette smoke. Front desk was quick to act and relocated me immediately.

This hotel is about 10-15 mins away from hotel but seems closer because everyone speeds like a bullet which makes you do the same LOL! I was upgraded upon check-in, and I'll tell ya...this is the room for you if you have family traveling with you - one king bed and two queens in an adjoining room with a separate door and separate thermostat and tv. Lots of room for sure. King bed was comfy and I like lots of pillows so I had four on there :) The lobby is nice and the hotel overall was clean. I didn't have to pay for parking at this hotel, which was nice, but they do have a pass you place on your dashboard. They have vending machines in the lobby and also a restaurant (It wasn't a great experience in there for me - fries were very dry I needed water after each one that I gave up eating them - and $15 for 6 pieces of wings which they say is 1 pound...it's not and take it from me .....I'm a wing night-out kinda girl so I know my wings lol!) I would recommend this hotel but I would not recommend the restaurant but there is a subway as soon as you walk out the door!

I was surprisingly shocked at how nice this hotel was when I arrived and was in the lobby checking in. I believe I got a great value for the rate charged for the night. I stayed in suite with a King sized bed and it was very comfy, spacious and quiet.

Our room was upgraded to a kitchen suite, a kitchenette with living room space, The whole unit is equipped with all the cooking essentials .The living room comes with a table, chesterfield, big tv screen - this would be considered a luxury for us home away from home.-very happy !!

Great overnight stop, if you're getting in late in the day, and simply want somewhere to crash out. Staff were helpful, and hotel clean and well kept. A bar and restaurant on site makes for a easy resting place.

A very efficient place to stay. Our 2nd stay was as good as our first. Service personnel were efficient, courteous, and friendly. Parking was easy, pickup even easier. Restaurant had great food and drinks for dinner. Never did breakfast. Rooms really neat and clean.Slept before and after our trip. Shuttle to the airport was on time and quick. Shuttle pick up was not. The promised 40 minute pick up shuttle service took 55 minutes for us and 70 minutes for others, and the calls to check on service giving us a 15 minute then a 10 minute wait never happened. All in all this is a great place to stay for park fly and sleep. Thjere is nothing else near it so enjoy the nice people working there, the easy parking, the efficient shuttle trip to the airport and maybe a decent pick-up unlike the glitch we encountered

I like this hotel for a staging night before an early morning flight. It's within 15M of the airport. Non-working wifi at first was just a hiccup. I like the toiletries. Didn't even mind the wee spider sharing the bathroom with me. What was an issue in the heat of late August was the air conditioning. It was set at 17C when I entered so I adjusted it upward to 21C for sleeping; no problem. I felt warm in the middle of the night so I dropped it down a degree. This is where the room sounded like a jet engine. It was so loud I simply raised the temperature to shut it off, enduring the warmish condition of the room for the next three hours or so. A good night's sleep before a flight is always welcome. To get one, I might have to have a new favourite airport staging hotel, at least for the summer months.

Staff was great. Comfortable beds. Very clean,shuttle to the airport.resturaunt in hotel coffe staition in lobby. Always stay here befor and after my trips. And I love the best western points. Price was very reasonable.

A nice hotel, clean and comfortable. Lots of extended parking available and no problems with vehicle upon return to Canada. Shuttle driver very friendly and sociable. Hotel was accommodating to us letting us have a later checkout enabling us to get some sleep after a very late return from our holiday.

A great hotel allways clean with ba great staff. The hotel is just off the 401 with easy access. We stay here when ever we are in town. Nice lounge and dining. There park and fly options are hard to beat if you are flying out of Toronto.

The Best Western Plus Toronto Airport in Mississauga is a functional hotel for those arriving at or departing from Pearson Airport an wanting a place to rest, with a complimentary airport shuttle and good free wifi. The room was clean, reasonably appointed and comfortable. The bedding was provided for a relaxing sleep with the only negative being the somewhat noisy air conditioning system. The staff were friendly and helpful. We have stayed there a number of times in the past and will likely stay there in the future. We typically rent a car at a very economical rate from Zoom Rent-a-Car and it is located only metres from the hotel and the juxtaposition of the two businesses is especially convenient (Zoom also provides free airport pick-ups and drop-offs.

We stayed here prior to a flight to NYC. We needed parking and shuttle to the airport and this hotel fit the bill perfectly. The room was exactly as pictured and we had a good night's sleep...even though we were up at 3am to catch our flight. I would definitely stay here again.

All was great room, check in and out, just no free breakfast at a BW+ I never asked anyone we were to much in a rush to get to the wedding but its strange that this best western plus does not offer its guest a free breakfast

Everything was great with our room. I wish breakfast was included. Staff is helpful and friendly. Hot tub, pool and sauna were nice. Everything looked nice in lobby and room. About 10 minutes from airport with free shuttle.

Our party of 8 stayed here the night before our vacation to get the one week free parking and free shuttle. The hotel is easy to get to off Highways 401 and 407. Rooms are a decent size, we had four to a room in double queen bed rooms. Good overall value.

Stay there two nights,5th floor had a foul smell,the hotel called in extra security for the night because there was a group of 60 teenagers partying on the 3rd floor and one of them pulled the fire alarm at 11:00pm..2nd night circus us.com was on site equipped with strippers and strobe light!! Never again will I stay at this hotel!

BWPLUSTorontoAirport, Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Rene, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are truly sorry for the disturbances you experienced during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

Was pleasantly surprised by how nice the hotel was inside. Nice lobby & easy check in. Shuttle service to airport was quick & convenient. Although our room was clean there was an issue with our bathtub not draining so it was really gross. Spoke to front desk in the morning at check out about it. Was a given a quick apology & that's it.

Fast check in, Staff were friendly and helpful. Will stay again on my next trip. Beds are nice. Comfortable rooms. Free wifi was a bonus. Airport shuttle was on time and quick to hotel. Would recommend for a stop over stay.

Used the Best Western Plus as has the most affordable stay, park, fly package as we were flying out of Toronto Airport. Fast check-in and check-out. Their shuttle to the airport runs at least every 15 minutes, making it perfect for everyone's departure. Great restaurant/lounge, the food was very good and service was fast. I would use this property again if flying out of Toronto airport.

It was the best western hotel I stayed in a long time I would stay in this hotel in the near future .my wife and kids enjoyed the pool and hot tub.I would recommend my relatives to use this place when they go to Cuba this fall.

Had booked Park, fly, sleep deal. When we arrived at the beginning of our trip excellent service. What went really wrong is at our return. Flight got delayed 2 hours so got in Toronto at 4:45 am. Called for the shuttle and was told be there at 5:00 am. NO SHOW. Called back at 5:10 am, shuttle was back at the hotel. Hmmm: 20 minutes drive, so no way that he was at the airport at 5:00. We were 2 couples waiting at the designated area. Said he would be coming. Called back at 5:45am, said would be here in 15 minutes since dropping people at another hotel. Got here at 6:20am. At least they let us checkout at 13:00. So I think the guy at the reception when we called never followed up with the driver because the driver told us he only got the call only at 5:45am.

We stayed here before and after a flight. The hotel is clean, staff are friendly and the rooms are nice. I like that they have a fridge and microwave in each room. There is also a pool. We also paid a little extra to be able to leave the car parked fro the duration of our trip. The airport shuttle only services this hotel, so you're not making stops along the way. The shuttle runs every 40 minutes. We will definatley stay again the next time we fly.

Stayed there for two nights at start of trip flying out of Toronto. Prices not bad and we could park our car there for the duration of the trip. But the cleanliness and the service are really in need of improvement. Desk clerks not that friendly or helpful. Pool area badly in need of update, thorough cleaning. Meals not bad. Service in restaurant was just ok. In our room, the cleaner changed sheets and then left the dirty sheets in a pile in the room. Left used towels hanging on door, did not replenish shampoo/conditioner or clean the coffee area and resupply the coffee area. The bathroom did not appear to have been cleaned at all. We're usually pretty generous with the room tip, but not this time. Would look for a different place to stay for our next trip.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear TravelGeri, We are deeply sorry to hear that your expectations were not met during your stay us. We strive to provide excellent service and we are deeply sorry if we let you down. The cleanliness issues you experienced are definitely not the standards to which we operate, and I really hope you would reconsider giving us another opportunity in the future to show you that and to provide you with a more positive experience.

Nice, quiet room. Clean. Well appointed. Welcoming staff. Restaurant is a bit $$$, but serves generous, tasty selections. Neighborhood is safe, but commercial/sterile ( major highways nearby, . Excellent airport shuttle by arrangement seems to run hourly.

We stay at this hotel whenever we are flying out of Pearson Airport and need a good nights sleep before and after our travels. The hotel is clean, close to the airport, and reasonably priced with free parking and internet. As a card carrying member of the Best Western Rewards program we get a reduced rate as well. It is close to a few restaurants and the hotel serves breakfast starting at 6:30 am which is great for an early start. Recommended

Still upto Best Western standards but with alot of so called airport hotels they can tend to regards clients as captive business. Room were large and clean with plenty of towels but food and drink prices were expensive and breakfast service was exedingly slow, it took us 23 minutes to get our scrambled egg, bacon and toast. I booked the hotel with Booking.com and on my booking comf it said it included breakfast, but alas it didnt it included C$ 7 vouchure towards the breakfsat which cost about 18!

Very Clean , Staff was very helpful , Pool area was very clean . I would stay here again . Easy to find , Very good Breakfast , Very Quite for being so close to the Airport . Before I booked this Motel , searched about 15 places to stay at and I found this one the best to stay at , also Very Good Price.

We stayed as a family on the way to Detroit. Chose it because it was close to the highway. Check in was fine, but there was no coffee, fruit or snacks in the lobby. For a Best Western Plus, it was very disappointing. No free breakfast either, there is a restaurant on site and you have to pay for breakfast. The first room assigned had a stale, musty, unpleasant smell. After I objected, we were assigned a new room which was better but not great in terms of smell. Usual decor, usual toiletries but the room had a depressing and dark feeling to it. There was coffee and tea in the room, a fridge and a small microwave. Usual degree of cleanliness. We tried the pool and hot tub in the basement- they were ok - but the dingy, dark feeling was unpleasant. As others have said, lots of restaurants of all types around. We did not use the Park &Fly. It was ok for our quick overnight stay but I would NOT recommend.

The Front Desk woman that checked us in was rude and unhelpful. Not a good start to our stay! Their management should take note as this is not good representation of the brand. If she doesn't want to deal with guests directly, she should be moved to the back of the house. Disappointed.

Chose as had a shuttle from airport after midnight. We landed and called. 24:15 and told 3 mins away,. Unfortunately after 30 minutes I called again. 10 minutes away. The van arrived 2hrs after original call. After. 13 hr flight 2hr stop over 5 hrs flight, you can imagine we were pretty exhausted. Not a good start to our holiday. No apologies received driver apparently was on his break.!!! Service hotel was good, We did not eat at Hotel, although did have breakfast. Which was pretty substantial, waiter very helpful, 2nd morning offered an alternative menu to suit . Overall score. 6/10

Each time the staff were friendly and helpful. The airport shuttle was airport was always on time and did not have to wait long for return pickup at airport. My only issue is that there is always someone smoking outside the front doors even though there is a non smoking sign right beside them! As a non smoker this is particularly unpleasant as I have to walk though it and the smoke blows into the hotel lobby.

The beds were hard with not much padding. Bedding was good and pillows were plentiful with a lot of selection. The hotel staff was great and the room and hotel were nice and clean. The bathroom tub was a little outdated.

Always very impressed by first impressions of each location we've stayed at. Pool is great, nice and warm. Tidy, clean, well kept. I only look for BW Plus when I book a hotel now. Staff is always very friendly and helpful.

I am sorry to say there is little "Best" or "Plus" about this Hotel, rather "Minus" previously indicated in Trip-Adviser. It has a reasonable pool (with no towels and minimal facilities ) which is why I assume its been given a "Plus"? Things started badly with the Shuttle driver who was pretty blunt.(on every occasion we used it) good manners and politeness costs nothing! (he needs a paid 2 hour course on customer relations.) On arrrival we met other guests at the hotel, on chatting with them we were met with a a frown, an embarrassed laugh and a whispered " The Hotel is not great". Our room smelled++ of Musty towels when we arrived, and had to change rooms but the second room still had an odour issue -is it their air conditioning? 'Don' the manager in the bar/restaurant was charming and chirpy-despite an inadequate small restaurant and basic limited menu-he was the star of the hotel.Single handedly he cannot drag this hotel up to anything more than a poor /very below average.This was our 5th BW hotel, over a 3 week vacation. This Hotel really does not merit a "Plus. You get what you pay for, but we felt misled by its BW rating, lesson learnt, next time will use the BW Premier- we are now somewhat disillusioned with the BW Hotel brand, the BW and BW plus with odd exceptions are much more "down market" than we were led to believe. I feel many of the staff try very hard and they deserve better from BW- quite simply customers will vote with their feet which we intend to do.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear William C, We are deeply saddened to read your review in that your expectations during your stay with us were not met. We truly appreciate your feedback and are sorry we let you down regarding the services and facilities we provide at the hotel. We understand you have many hotel brands to choose from and would not want your experience to turn you away from the brand. Your comments are greatly appreciated as we will look into addressing your comments and concerns. I do hope you would consider in the future giving us another chance to provide better experience for you.

Great hotel if you need to be near Toronto Pearson airport, without wanting to pay exorbitant airport hotel prices. Hotel has excellent shuttle service 15 mins journey. Very pleasant staff nothing too much trouble.

The shuttle - We had to stay overnight in Toronto on our way to Dominican and we chose this hotel because of its shuttle and proximity to airport. The only thing that was confusing is when you're at the airport you aren't sure where to grab the shuttle because there are 2 Best Westerns, wen you book take note of the street- I had to call and ask to find out we were on Dixie road, no problem. Our shuttle driver was a nice, clearly hard-working man who was the same person working VERY early the next morning (I hope he got some rest!). There was quite a crowd of us the morning returning to the airport but somehow we all fit with our luggage. The hotel- Checking in was a breeze and the young man at the front counter was super nice and friendly. Our room was good and we appreciated there was a restaurant in the same building. The food was good but the prices were too high for what you got (don't waste your money on the wings, there's like only 5 or 6 of them). Also we wanted to use the gym but it's very small and there isn't much equipment and someone was already in there- no problem-just a heads up if that's very important to you. Overall, good stay, would return.

Newer very clean place with easy check in & helpful staff. No complimentary breakfast which is a slight minus but still worth staying here.. Had a paid breakfast & it was OK. The room was very clean with comfortable beds. The TV & the plumbing worked well. Free shuttle to the airport which runs every 40 minutes. This gives you time to get your luggage & find the pickup location. We would probably stay here again.

Arrived from Mexico on a 4 hour flight, waited in the hotel shuttle area as directed by airport staff. Waited for over an hour, tried to flag down two best western shuttles neither of which even slowed down. Parking staff again said that is where we should wait. Called the number on reservation, phone rang for ten minutes. In frustration we got a $40 cab. The most frustrating was the condescending attitude of the young man at the front desk. He insisted we must have been in the wrong place despite staff confirming we were not. He was completely unapologetic and when I told him we called and no answer he smirked. The key card did not work to the room we were then given, and after finally getting in the room the I internet code had not been reset. When this was rectified the trip advisor site was blacklisted and blocked. Imagine! So I'm using my data because it's called freedom of information. Won't be returning and will be contacting Destination Experts. Lisa MacLeod

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Good Afternoon Ms. Macleod, We were deeply sorry to read of any delay you experienced with the shuttle service and if you felt the situation was mishandled by the staff once you expressed your frustration to the staff. The shuttle is on a 40 minute continuous scheduled shuttle between the airport and the hotel. Management will be looking at your experience and addressing it with the shuttle company to verify. Again we deeply apologize for any added frustration you experienced on your way to the hotel and we do hope you will consider us again in the future to allow us another chance to make it right.

This is the second year that my friends and I have stayed here for the Anime North weekend. Both times we have been very satisfied with our stay! The hotel/room itself was very clean, the housekeeping staff is very friendly. The only quip I have is that check in took quite a long time, which isn't really the fault of the hotel, there's tons of people for the convention. But it's far enough away that traffic isn't too crazy, and there's tons of stuff around the hotel like groceries and fast food. We will definitely continue to come here in years to come!

it is a Best Western but is not a Plus by a long shot. I always stay in their Plus hotels, this was far from it. Good location from airport, but shuttle service is very slow and you must wait long periods of time.

The staff is great! Check-in was fast, they had all the details...no reconfirming shuttle details, check-in for the group, etc. The check-out was also great, and even though it was 3:30 am, there was fresh coffee offered.

I was given incorrect information regarding my checkout as well as treated very rudely by an employee at the front desk. I was told I was able to pay in cash but she insisted she needed to charge my card, I had purposely taken all of my money out to pay for the room as told so that wouldn't do of course. She then refused to help me in a friendly manner and treated me as a child (I am a full grown adult) by asking if I had a parent that I could call to use their card instead of my own. When I brought in another person who was staying with me to pay with her card, she asked for the situation to be explained so she could know how she is paying and the employee denied her and explanation by telling her that I was already told so she didn't need to tell her. Aside from the horrible service, the toilet in my room was dysfunctional and the air conditioner hardly did a thing leaving the room uncomfortably hot. I wouldn't recommend this particular hotel to anyone.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Dream48211674851, Thank you for choosing to stay with us, and we are deeply sorry we were unable to meet your expectations during your stay. The hotel as well as all of the hotels in the Greater Toronto Airport Area only accept a credit card as a method of payment at check in; but we gladly allow our guests to pay cash upon check out. We apologize if the situation was poorly handled by the representative at the front desk. We appreciate you taking the time to provide us with your feedback so that we may address this to ensure situations like this are handled more appropriately by the staff.

Staff inept. They carry on conversations about their personal life while you wait to check in. Give you keys that are not coded correctly so you cannot get in your room. Then check others into your room, giving them keyed access where they walk in....followed by a 4 am wake up call ....which I didn't ask for that was meant for another room. Want sleep, book another hotel.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Sarah, We are deeply sorry to read of issues you encountered with your check in experience. We pride ourselves in providing excellent customer service and we are deeply sorry if any of our errors caused you any discomfort during your stay with us. We are deeply sorry and hope that you will reconsider staying with us in the future to allow us another chance to provide you with a more positive experience.

We stayed here after a long flight, Room was nice and comfy, front desk staff were great the guy who checked us in was super helpful. We did have some issues at the resturant, food was good and everything but the waitress was terribly disorganized. She brought cream and sugar for coffee with the saucers then brought the coffee pot forgetting she actually hasn't brought us mugs. Then she brought out our food we were half done by the time she actually got us coffee. We were almost done our meal by the time I could wave her down to bring us water and we waited 20 min for the cheque before we just went to the bar and paid. Again the food was good and from what I could see other customers appeared to be getting good service from the other waitress but ours was just terrible. I did feel the pool and hot tub could have been cleaner but other than that nice hotel. We got a good deal with the park n fly so I'd stay again.

My wife and I stayed here on a layover and were not disappointed. Good sized rooms, well amenitized with extremely comfortable beds. Friendly staff and free shuttle to airport. Very good breakfast as well.

Recently stayed here for work for two nights. Got to Pearson late and the hotel was easy to find and not far away with a rental car. Parking was easy and free. Room was clean enough, quiet enough and had a small fridge. Service was minimal and prompt. A few options for food a short drive or walk away. Overall a perfectly pleasant and unmemorable stay.

This was a good hotel to stay at for a flight out. Only complaint is the shuttle only runs every 40 minutes. when we came back we had to wait 40 minutes for our shuttle to take us back to the hotel to get to our vehicle. The rooms are very clean and nice.

We have been in this place many times-good place to stay & leave our car there while we fly away for a holiday.The air port service is very efficient, waiting from the airport is minimum .We have to book the hotel as soon as we know our dates , or else there won't find a parking space for the car,

If I have an early morning flight ex YYZ [Toronto Pearson] this is a very decent option. On the down side, the price has gone up and my toilet seat would not stay up [room 203]. Not a big fan of a stationary shower nozzle but that is personal preference. The toilet bowl seemed unusually low. On the plus side, the room was quiet even though Dixie Road is a major road in Trawna. The room was of ample size. |There were enough tv stations to while away some time. I liked the lemon smell of the toiletries. Did not use them but a small microwave and a fridge could come in handy. The recycling bin in the bathroom was a sign of a good corporate citizen. The chap at check-in made me feel welcome. Many people use the hotel for its shuttle service to the airport. The hotel cannot be accessed heading eastbound on the 401 at Dixie Road but there is an on ramp from Dixie Road to the 401 when airport bound.

Bed comfortable, easy location to get on and off 401. Close to Toronto. Friendly staff. Curtains don't close right across windows, and that is a problem for early morning light waking you up VERY early. Lights in bathroom flashed on and off

We checked in later in the evening and the front desk staff were attentive courteous and made our check in quick. They were dealing with a challenging check in from another customer if which they handled it fantastically

Stayed here for one night before catching a flight the next morning. It looks a bit dated from the outside but the lobby and rooms have all been re done and look great. Staff were friendly and quick to get us checked in. Everything was clean, bed was comfy. Has free wifi, good for surfing, too slow to stream anything though. We used the park n fly package. Parking lot is on site which is nice. Only drawback, and its minor, is the bathroom still looks a bit dated and the if it was re finished the job was kind of sloppy, ie the grout/tile work. And the shower was pretty small. But! It was clean! So not really a big deal. Free shuttle to airport as well. About a 10 minute drive. Would definitely stay here again.

Very nice. Clean. Nice restaurant. Friendly staff. What more could you ask for. Close to airport. We stayed here mainly for the Park and Fly. If we ever go back to the Toronto area we will definitely stay here again.

Great location close to the YYZ airport but without the noise of the flight path. Great staff, very friendly and helpful. Very clean. Love the stay and parking options for vacationing. Excellent value for the location.

We stayed at the Best Western Plus in Mississauga, Ontario on our way home from Barbados. It was a short ride from the airport, and hotel offers 24 hour shuttle service. Hotel is clean and bed was very comfortable. We ate at the hotel restaurant and the food was really good as well! I would recommend staying at this hotel; I will definitely book here again!

I liked the convenience of the park and fly service. We were able with ease to park the car in the lot just beside the hotel and take a shuttle to and from the airport. The restaurant on site provided good food and good service. I also liked the fact that we had a microwave oven and fridge in our room. However, despite having requested a crib months ahead of our stay and 4 times upon arrival we never were provided with one. This is an inconvenience travelling with babies and infants.

Without a doubt 'The Best Western Plus' ranks high on my list based on the following reasons: * close location to YYZ * exceptional airport shuttle * well appointed, quiet rooms * wonderful onsite restaurant * affordable prices * friendly staff * hotel parking if needed, while you're away I would highly suggest staying here if you have a layover in Toronto.

Used for a Layover hotel,it was great, the good food, it was a good price, friendly courtesy staff. Hotel shuttle on time, we will use this hotel again while traveling through Toronto. Hotel was clean and well maintained.

A great experience. Let's just say, I will be staying at Best Western again and be recommending to my family and friends. Large clean room, easy check in and out. Parking close by, excellent shuttle service.

I will never stay at this property again and would never recommend. We were stranded in Toronto and ended up here because I had points. Tried to book online but it wouldn't because it was for the same day so called the hotel directly and the guy said I had to go through the central reservations. Called them got it booked and I called the hotel back to ask about the shuttle and they said it would be a 40 minute wait which was disappointing. Got to the hotel and the girl had our reservation but had no rooms. I didn't accept that and she managed to find a room. The king size bed was terrible...big dip in the middle. The room was freezing cold so we had to dig out the extra blanket from the closet which stunk. The biggest disappointment was in the morning looking forward to a nice hot shower and we honestly couldn't get a drop of hot water. Not one drop. It wasn't even warm. The shuttle bus driver had very large suitcases piled on top of the first row of seats above the seat so if there had been an incident those bags would have slammed into the people behind very dangerous. Also he allowed a man to stand up. I have stayed at several other Toronto airport hotels but this one was by far the absolute worst.

I love staying at this hotel as it's close to the airport and everything else I need while visiting the area. The staff go above and beyond and treat me like royalty when I arrive! I'm never disappointed in my stay here.

We were met by a very friendly check-in staff who went out of their way to help with a car problem we were having. The room was large, immaculate, quiet and dark. The bed was so comfortable, the linens fresh and the towels so plush. It is a little farther from the airport than we usually stay and there was no breakfast included, but we knew that. Highly recommended.

Great hotel new and modern. Check in was fast despite the group ahead of us. Not great shuttle situation so I would not chose this location if you arrive late and leave early. You have to book in advance for the am shuttle. If you get in late, getting the time you need could be an issue

Booked to stay before our flight south. Easy check in, clean rooms and a nice stay. It's too bad there's not a few decent restaurants around. Our shuttle driver was courteous and quick, would definitely book again.

This hotel has lots of attractions. The elevator works perfectly. They have also a place to have exercise and we can swim in the swimming pool. We had a fridge, a microwave and a comfortable shower. We were tired and felt asleep. When the phone rang, we had to get ready to the airport. I liked that hotel. Very comfortable. A must see!

Hotel is in a great location. Was not overlea impressed with lady at check in when we arrived that night. Did not find her as pleasant as one would think someone should be for 1st contact. Maybe just having a bad day. Has a nice bar with a good variety of drinks and food. Breakfast in the morning was not included but the restaurant made a great breakfast.$$ I was only there for 1 night and I thought my room was little tired but clean. Tried to get my BW points but was informed that since the company I work for prepaid the room i was not entitled. Strange I have had rooms pre booked and paid by the company i work for a few times at Holiday Inns and they have ask for my points card everytime.

We booked a room a 90 days in advance while we checking out from the previous stay. Everything was good, the acknowledged me as a Best Western Platinum member and provided a good rate. They even offered up a suite to make our stay more comfortable for this stay as we would be travelling as a family. Arrived at the hotel on the date in question at 330pm. Although choice of room wouldn't be ready for about half an hour, we advised we understood and would go do some shopping. The counter staff checked us in and advised the room would be ready upon our return. We arrived back around 5pm, only to be told that the room still wasn't cleaned but they were working on it :( When I asked why, the assistant manager seemed not to care, nor did he offer to make it right. I tried to explain we were already checked in and were promissed the room was being worked on when we left the first time. He called someone on the radio and seemed to find out it still hadn't been started. We were tired and didn't feel like leaving AGAIN to come back, so we waited in the lobby - it seemed like we weren't the only ones waiting either. After another 40 minute wait, we finally had access to our room. Definately didn't spend a bunch of time cleaning - unswept bathroom floor hair behind the door, sink less than clean and doesn't seem like any vacuuming was done.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Jason R, We are deeply sorry to read of your negative experience with any of the staff at the hotel regarding your room not being ready for you upon your return. We are deeply sorry if the situation was mishandled and if we failed to make it right for you during your stay with us. We appreciate you loyalty to the Best Western Brand, and are deeply sorry if we let you down. We hope for another chance in the future to provide a more positive experience for you.

Stayed here before a flight. Pleasant check in experience. We were asked about shuttle time and wake up call. Clean spacious room. Excellent WIfi too. Had dinner in the restaurant which was quite good. Don was a terrific bartender/server. Shuttle was exactly on time and the driver was pleasant. Very good value.

We have stayed at this hotel many times. It is one of the better priced for Park & Fly packages but have stayed just for the night also. Clean enough & they found the boots I forgot & are holding onto them until I go back next month. Now we did have some weird electrical stuff going on with the lights in our bathroom, they would all randomly go on & off at different times, not loose bulbs either, reported it to the front desk on check out, hopefully they will take it seriously. I have slept on better pillows though.

Parked car for week and staff at front desk was friendly and checked my reservation and was told where to park. At this time a card was given with information at to where I should be for pickup at Terminal 3. Once arrived back in Canada and at Terminal 3 for pickup at Post 13 as instructed on the card I called the hotel for pickup at 5:11 a.m. I was told that he would tell the driver. At 6:02 am. I called once again and I was told to be at the post which I was from the first call. At 6:33 am. the driver finally came. Told me that call was not made to him until 6:05 am. Bad service for pickup.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Radar-Doug P, we am deeply sorry to read that you encountered issues upon your return to the hotel after your trip. After arriving at such an early hour of the morning, we understand have been quite frustrating to be dealing with any delays of the shuttle. We hope you will consider us again in the future, and we hope if so you will have a better shuttle experience.

We stayed here before our trip to Cuba. Shuttle took a while to pick us up from the airport; nevertheless, it did come. The food at the Postcard restaurant was a bit pricey for the average quality but the young waitress was pleasant. It was quiet so we got a decent night's stay before heading off to hellish Cuba. Over, this hotel did its job.

The staff were courteous and helpful. We were asked about wake up time, shuttle request times and any concerns that we had. The shuttle took us to the airport at the arranged time and picked us up quickly when we returned. The driver was courteous and a great driver.

We stayed one night to attend the Sportsman Show. It was last minute on a whim with two kids (5 & 7 months) I researched hotels that offered cribs and this particular Best Western did & we made the arrangements to have one in our room. Perhaps it's because I'm not experienced traveling with infants but the ‘crib' was a pack and play and I did not expect that. The base was not rigid and was wrapped (albeit tightly) in a sheet but still softer than I would like for my tummy sleeper. Lesson learned. Overall it was an okay stay, hotel was clean, pool looks better in pictures.

Perfect moments .Nice hotel to feel home .everything is amazing .I have been there several times and all times satisfied .Good bar ; good lobby ; good breakfast and good area .Hotel front desk is amazing

My husband and I stayed before and after our recent holiday. This hotel is easy to get to from the 401 and has a great restaurant in the hotel or a couple within walking distance just outside. The staff is very friendly and accommodating plus there is a shuttle to the airport. We have stayed here a few times before and will be back!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Barbara, Thanks for providing your positive feedback regarding your recent stay at Best Western Plus. We are glad to know that we were able to exceed your expectations by our customer service and you enjoyed your time here. We hope to see you again in future.

We found this BW hotel on the internet because we were flying from Toronto to Miami to go on a cruise holiday to the Caribbean. We had rapid check-in and stayed in a lovely room. They provided our wake-up call and the shuttle whisked us to Pearson Airport for an early departure to Miami. We started our cruise in Miami and spent a glorious week visiting 4 unforgetable stops at Grand Bahama, Key West, Stirrup Cay, and lastly fabulous Nassau. I would recommend the BW Park, Stay, and Fly program because you don't worry about parking when you are away. The hotel staff were friendly and helpul - leaving us the phone number for pick-up at Pearson when we returned to Toronto. The shuttle driver was helpful and we arrived at our gate (AIR CANADA) with time to spare. Thank you BW for helping us to enjoy our holiday worry free!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. We are glad to know that we have exceeded your expectations with our customer service, shuttle service and out guest room. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

we booked this hotel for the free parking and shuttle. We were scammed, no free parking. They were many couples complaining about the same scam at the desk at the same time we were. The lady at the front desk was horriible. We had to get up at 2 am to go find a park and fly spot as did the other couples. And now there is a mysterious 50 charge on our credit card. Don't go any where near this hotel. Were not done fighting this yet

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Cruiser65060363840, We apologize if there was any misunderstanding as to what amount of parking was included. We do offer complimentary overnight parking which is advertised. If what was required was Long term parking, the hotel does offer parking packages that include 1 week or 2 weeks of parking while away. These packages are available through the hotel's website, by calling the hotel directly, or through a company called ParkSleepFly. We apologize that we were not able to accommodate your request for long term parking if the hotel was sold out of parking. In regards to the $50.00; this was an authorization at check in for any incidentals that you may have incurred during your stay. The hotel releases the amount at check out if none of it was used for things like long distance calls, or any meals. The amount would appear as pending on your statement and not as a charge which would release a few business days after check out. Again we apologize for any added frustration in not being able to accommodate you request for parking, and hope your trip went well.

Always a great stuy at BW, , clean , comfortable, food and drinks are great ....... Front desk and room staff are fantastic....Rooms are very comfy, larger than most other hotels and the PILLOW are great... pool and hot tub and Sauna are very helpful and a long day at work …… Thanks, Best Western

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. We are glad to know that you have enjoyed your time during your stay. We value your feedback and hope you will come back and see us again soon.

the price and closeness to the airport was our main factor in staying there,would highly reccomend anyone staying in the toront area to check it out,the rooms are very comfortable and clean and the staff are great.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thank you for taking the time to leave your feedback. We are glad to know that we have exceeded your expectations with our customer service and you liked your room. We value your feedback. We hope you will choose us again for your future stays.

This is a great clean hotel that is close to the airport. Great restaurant for dinner and breakfast. Airport transfer 24hrs a day. Very safe to leave your car there as well. The people here are amazing as well.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest, Thanks for leaving us positive feedback about your experience. We are glad to know that you have enjoyed our restaurant food and we were able to make your experience better with our customer service and airport shuttle service. We value your feedback and we hope to see you again in the future.

This is a wonderful hotel to stay at and park your car if you are flying out of Toronto. It is a great location and has an excellent shuttle service. Always stay there when we travel. Very family friendly also. Great staff and good food.

Would recommend you stay at any other hotel than this one. Called in advance to ensure there was long-term parking, was told there was - which is the reason I booked with this location (others were booked). When I arrived I was told that not only was there no parking but I was lying about calling in advance and had never been told that parking was available. "It's been sold out for months" I was told. I found that to be interesting considering my best friend had secured parking there less than a week prior to my arrival. The "customer service" manager was beyond less than helpful and seemed to actually enjoy delivering bad news. Because of the lack of parking we had to drive to a park n' fly, take the shuttle to the airport and then take another shuttle BACK to the hotel. Not a huge deal if it wasn't already really late and we had an early flight the next day AND the entire point of booking that location WAS the parking.

Our shuttle from the airport was an experience!! Please note that in the late evening you may have to wait 40 minutes for the shuttle if it has just left!! Not so nice on a cold winter night. When we got on the shuttle and went to the next airport pick up there were some very angry clients waiting and a man got on the shuttle and told all of us to get off as he had booked the whole shuttle for his skiing party. Needless to say no one got off and he could not get all his friends on board with their skis and he was not a happy camper. Check in was smooth but the rooms, although clean, could do with some updating/repairs. This is obviously an older hotel. Breakfast at the restaurant attached to the hotel was excellent and the return shuttle was great.

On the date of Feb. 11. 2019, I had spent a night at the Best Western Plus located at Dixie Rd & Hwy 401. It to me...Is the most ideal Hotel to spend the night at if you have to fly out of Pearson the following day, for the price you pay and for the service you receive, it is both financially feasible and very customer friendly! I would stay at that Hotel again in a heart beat, should I ever need to!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for your feedback. We are glad to know that you we have exceeded your expectations and you had great experience at Best Western Plus. We are looking forward to accommodate you.

Whole experience was awesome! Manager of hotel, Monika, was very friendly and personable. She and her staff went above and beyond in ensuring that we were well looked after. The shuttle bus drivers (both ways) were friendly and made small chit chat. They were very professional and cognizant of keeping to their timed schedules. I would definitely park here again and recommend this as an option to my family and friends.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Fanitsa, Thanks for your valued feedback. We are glad to know that we were able to deliver exceptional customer service and you had great experience with our shuttle service. We are looking forward to accommodate you again in near future.

Booked a room for an overnight stay as we had a very early flight out the next morning and wanted somewhere close to the airport but not something that cost also as much as a plane ticket and didn't charge you to park your car. Found the hotel to be clean and updated with a modern look. The king-sized bed was comfortable and hot tub tucked away in the lobby was a pleasant surprise. My only complaint was with being able to regulate the room temperature shorter curtains that didn't block the heating/ cooling would be helpful. The front desk staff were helpful checking in/out. The room was clean and comfortable and they offer a 24hr shuttle to the airport. It's hard to go wrong with a Best Western.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Andrew, We appreciate you taking the time to provide your feedback. We are glad to know that you enjoyed the comfy bed and hot tub. We apologize for this inconvenience but we appreciate you bringing this to our attention, so that we may address this. Hope to see you again, Thank you!

Room was fine, tidy and clean. Beds were comfie. Due to the recent snow storms their was a ton of snow in the parking lot but eventually found a spot and this is nothing to do with the hotel. Would have been nice if they provided breakfast.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for your feedback Kathy. We are glad to know that you enjoyed your stay with us. There is breakfast available in the Postcard restaurant. We hope that you would consider staying with us again in future.

I just used my membership for the first time.. Love the Best Western hotels . Definitely will be the place I stay World wide in my racing venue. I Have a fair amount of races this spring and Summer I'm hoping that the Best Western is close enough to the race venues

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear valued guest. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate your loyalty to our brand.

Our last plane home after a huge long trip from Saigon was delayed several times for several hours and finally at 1 am, disappeared from the board. As did all the gate attendants. Finally we found our way to the hotel list and phone where we contacted this hotel. We got the last room, and the desk person quickly arranged the shuttle pickup. On our arrival, checkin was very fast and we were able to get to bed quickly. Breakfast was very good. Shuttle back to airport was quick. We appreciated this thoughtful service so much in this stressful situation.

I didn't confirm the details of my booking. Room was great, restaurant was great, check-in was quick and painless but I didn't get the sleep, park and fly package that I thought I had booked. I was advised that there was no option to leave my car in their parking lot for the 7 days, as it was fully booked. No one checks the comments when you book online.

Stayed one night for air travel. Check in staff very friendly and helpful, rooms were clean and updated. Shuttle service included to Pearson great rate for Saturday evening food options on site and other options within walking distance. Would stay here again

arrived with no hassles. room was good. small issue ...tub faucet leak but they offered to fix and we were ok with it. wished car was brushed off and spot cleaner but...all good with the price and service. nice lobby. luggage carts need up grading

Room was large, clean, dated decor, but nothing to complain about. Check in was very quick, staff was friendly and efficient. Check out was just as quick. Only comment to make was how dim it was in the pool area. It could've been a lot brighter.

Hello we stayed at this hotel on Kan 21st we had booked for one night and parking when we arrived at the hotel we were told parking was booked and we would have to park else where... which then costed us another $130 to park elsewhere I was upset and was told my the staff I didn't book correctly for the parking for more then one night and it wasn't there problem but I could call their manager on Monday if I liked ... they were rude and very unhelpful. I travel quite often for business and will be leaving this hotel off my list for myself or fellow business members. I'm giving this a hotel a 2 due to the issue with the staff, otherwise it was clean and the room was very nice.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Barbiecampbell, We are deeply sorry for any added frustration caused to you regarding your reservation and it not including long term parking. The hotel does offer long term parking packages that will include your parking, and apologize we were not able to modify your reservation done through a third party due to the hotel being sold out of parking. We understand the frustrations of travelling and hope your vacation went well.

We had booked on bookings.com with free cancellation until 16:00 and no payment until arrival. Had an awful journey with a series of flight cancellations and despite trying to cancel in time, we were unable to due to system problems. We missed our booking because of these insinuating circumstances and to add insult to injury, Best Western refused to refund even though we never used the room. Will never be using this brand of hotel again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Valued Guest, Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 905 670 8180 ext 2820. Sincerely, Tania Elabed Front Office Manager Best Western Plus Toronto Airport Hotel

Stayed overnight at the Best Western on Jan8/9.Was very pleased with everything. The staff at the desk were great. The shuttle driver was very pleasant and professional. Enjoyed my stay and will be back.

Had a great stay the night before our Cuba trip. On arrival, The staff was very friendly and helpful. We were looking for the stay and fly package however I did not book Parking at the time of the reservation thinking there would be plenty of spots. Unfortunately all spots were booked. The front desk staff were apologetic and offered us a coupon for the park and fly lot saving us 15.00. We were staying with another couple and the front desk staff offered adjoining rooms which was a nice perk. Rooms were clean and the beds were comfortable. Rooms were a good size.

Everything worked fine, so far, large parking lot.Returning after going south. Room was nice temp, heater was not too loud, clean , shuttle was efficient , wake up call ,on time, didnt like to have to get up at 4:00AM though

Arrived during the January snow storm staff was excellent,friendly,knowledgeable all shifts and shuttle driver where great. Would highly recommend this Hotel. With the storm coming in and people and weddings going on all staff where friendly patient . THANK YOU. Will be back again.

We stayed on Jan 7 before our trip to Mexico. This is great value if you are sharing amongst a few people. We paid just slightly more than we would have paid for just parking. We were able to park for 8 nights (including the one we stayed) with no hassle. Parking was not huge, but they had plenty of room for their visitors. The rooms were spacious and clean. Only wish the bathroom had a fan! We were able to get the shuttle to the airport with no issues. They come every 40 minutes, and it was timed perfectly when we left and when we got back. It's about 15 minutes or so from the airport. The staff was even nice enough to call us when we left our timbits on the front desk, rather than just throw them out. Would stay again before a flight!

We stay here every time we travel out of country, before and after or when visiting the Toronto Area. Always clean, nice rooms, great staff. I was disappointed they removed the Lobby morning coffee service

Staff were friendly and approachable, they got us to the airport on time with no stress. The gentleman was happy to place our food order even though the kitchen was about to close. Very comfortable. We've used other girlho before our fights, this one surpassed all others.

Stayed two nights first week in December 2018 The Positives: Exceptional & efficient front desk staff, clean & comfortable room, working pool & hot tub with prompt request for pool towels & extra pillows, close to Toronto Pearson airport, very courteous shuttle drivers. Bonus: Having free access to computer/ printer in lobby, walking distance to a variety of food choices, hotel shuttle to airport, paid on site hotel parking to park & fly. Negative: shuttle Wait Time From airport to hotel extremely longer than promised.

I frequently stay at this hotel when I come to town on business. Although I did not eat here I was in the bar with colleagues for some beers and the atmosphere was good and the drinks weer reasonably priced. The rooms are clean and very comfortable. I look forward each time to sleeping here.

The accommodations were basic, sometimes a bit noisy, but clean and comfortable. What we really appreciated about this hotel were the polite staff, the quick check-in even with a long line of guests and the ability to store baggage and park our car with them while we were away!

We stayed here at the end of October 2018 and also at the end of December 2018. Close to Pearson Airport in Toronto. Free shuttle service from the airport. Clean, comfortable rooms. "Postcards" restaurant has good food and very good service and is located in the hotel.

Excellent service including prompt shuttle. Would stay again for sure. highly recommend Best Western. we use them at all times if possible. Enjoy your stay. We wish they would keep our car thought for 3 months while we are away!

We always prefer to stay at a BW whenever possible. Everything was to our expectations until we stepped into the first room - there was a strong smell like perfume or strong cleaning solution. we immediately asked for a different room which was not problem. The staff was amazing but the second room we were given also had the same scent problem. I suspect they need to review their cleaning procedure or get different ventilation. The room was very clean though - lol

Stayed here for one night. Caught shuttle in the morning. Everything was great! Had a nice swim and hot tub...sauna took too long to heat up. Only complaint is that we could hear noise from the room above (running and squealing)

Stayed overnight prior to a trip with our family of 10 people. Staff was friendly and helpful. Restaurant food was good and prices fair. Shuttle was timely. Beds were comfortable. Parking was on site, extra cost but very convenient. Shuttle pick up coming back to hotel was timely as well. We will stay there again.

Clean Friendly staff Nice restaurant/bar in lobby More restaurants across the road Free airport shuttle available Complimentary coffee in the lobby in the morning. Bed was a little firm but still comfortable

Staff was friendly , room was clean , quiet and comfortable. Pool well maintained . Hotel easy to access to airport and major highways. Will use again when flying out of Pearson or visiting the west end of toronto

We originally started booking at the Best Western because of its proximity to the airport and our car rental company, but we keep going back because of the comfortable, clean rooms and great staff. We'll keep coming back!

Stayed there December 11th parked car in lot and it was stolen and used in criminal activity still have not found vehicle and no contact from hotel. Do not leave your automobile unattended there. Room wasn't bad but very upset that they do not have any security on the lot.

I booked my 2 night stay using an online site, and made a mistake to only book 1 night. I was unable to change my booking to 2 nights, so I booked a second night with a note stating that I was staying 2 nights in a row and did not want to change rooms. After checking in and confirming 2 nights stay, I found out that my Best Western Points card was not going to be accepted! I was told that since I transacted with another site, Best Western would not give me any credit on my points card. The room we were in was great, but, again, there was an issue. The heating fan did not stop running the entire time we were in the room. Sleep was constantly interrupted by this noisy fan. We checked out 6:30 am and simply drove home, rather than use the swimming pool facilities. After arriving home we had a message from the hotel that we had not checked out and were being billed another nights stay? It turned out that house keeping phoned us, and had not talked to the front desk. House keeping thought we should be there for 1 night only. That was a miscommunication between departments.

I came back to this establishment since I've had wonderful experiences in the past! It was a cold night and the room I got was quite chilly, so as I pasted the front desk I mentioned the cold room and was immediately told I could switch to a warmer room! Without even asking they switched me so that I would be more comfortable!

Stayed at this hotel for 2 nights on a business trip. When I entered the room I noticed the heat wasn't working, when I told the front desk they switched my room instantly. I found that the staff was extremely accommodating and made me feel at home during my stay. I checked out the pool, sauna and hot tub at this hotel and all were clean. Restaurant was also delicious. I'll be sure to stay at this hotel if I'm ever back in Toronto

I had zero issue with the hotel itself. The rooms were clean and beds were comfy. My issue arose upon our return from holiday. We were told that the parking lots have security cameras and felt confident that all would be well while we were away for a week. The hotel does require you to leave a printed voucher on your dash....in hindsight, I am pretty sure this what criminals are looking for in order to know who's gone for awhile. Our window was smashed, glass everywhere (including all over the pavement in the lot), airbag stolen and car damaged. When we asked the hotel for the security camera footage, they claimed they did not catch whoever did this on tape. Makes me wonder if they are really monitoring what goes on in their lots. My advice...beware....if you have a nice car, this could happen to you to. I have not been offered anything other than a free nights stay from the hotel. My insurance deductible for all these repairs which are over $3400, comes out of my pocket.

We stayed here prior to a recent flight to Cuba. We took advantage of the Park, Sleep, Fly service. Hotel is very well maintained, staff was very helpful and shuttle service was great. It's a bit of a drive to the airport (20 minutes depending on traffic) but we would definitely stay here again.

Stayed here a couple nights for work meetings held at the hotel. The hotel was average and the so was the food. Close to the airport and the shuttle was quick and efficient, no long waits to get picked up and or dropped back off at the airport. Staff were courteous and friendly. Rooms were a bit noisy, but I guess it is right next the airport and a fairly busy road (Dixie Road) in what looks like an truck stop / industrial warehousing area ... no place to walk outside the hotel. Just depends what you are looking for I guess. 3 stars out of 5.

We stayed for our first time Nov 19, before flight to Aruba. Parked our car for time away. Parking lot easily accessible. Hotel shuttle excellent too! Will certainly stay at Best Wester Plus again, and recommend.

We travelled with a group of 40 guests, and 20+ of us showed up together. The front desk staff did an excellent job of checking us all in quickly, and organizing the shuttle to make sure everyone got to the airport in the early AM. There was a nice big lounge area in the lobby, with refreshing cucumber water & computers for guests use. The location is okay, great value for an overnight stay before departing from YYZ. It's close enough to the airport but there isn't much within walking distance if you are hoping to go do something. There is a restaurant inside the hotel, plus a Subway, another restaurant & a pub in the same parking lot which was convenient to grab dinner.

This location is always wonderful, clean and great value. My family, friends and I always stay here prior to flight out and love the convenience of the stay, park and fly with shuttle service to and from the airport.

I stayed end of November at this best western near the toronto airport. The Hotel was well maintained, clean rooms, easy access, close to airport and comfortable beds. Many people in and out but the front desk was quick and easy to check in and out without a lot of waiting time. Easy parking and convenient to the conference center I had to go to.

This spot was not only a good price but a nice comfortable room. The dining area had a something for everyone, food was amazing and the young lady Natasha's service was second to none, friendly, knowledgeable, just made a good meal great.

BW staff is the best, great location.......Clean, comfortable and the food is great. always a pleasure , returning each week, its my home away from home .....you have all the luxuries, pool, hottub, bar/restaurant and curtious staff.... Thanks BW.

This is a fantastic hotel for an airport layover. The hotel is average but is clean and the beds are comfortable. The free wifi is appreciated. This hotel is a little farther away fro the airport than some but the shuttle runs as often as it can. Remember to call and boo your spot on the shuttle or you ay have to wait 20 for the next one. The standout feature of this hotel was the friendly and helpful staff who answered all our questions with very pleasant attitudes. We would definitely stay here again and save some $.

The Best Western Plus is a good location to stay and park your car for a week. The reception staff are very friendly Their room are very clean ,bed very comfortable and lots a pillow very good night sleep . Their shuttle bus is no problem in hotel and went you call theme at the airport they are pretty fast. We will stay there again in February.

Upon arriving our first encounter was with Trish at the front desk. She was extremely pleasant and helpful. Two of the room attendants, Maxine and Yvette went above and beyond to make our stay relaxed and comfortable. We were beyond impressed with these staff members and have never encountered this type of service anywhere we've ever stayed previously. We will definitely recommend and we will be back.

I flew into Toronto Pearson on October 29th, 2018, had to wait about 35 minutes for the hotel shuttle bus to arrive. When I got onto the bus it was disgusting, the seats were dirty and I was actually afraid to sit down thinking I may catch some bug. The website states the hotel is within a couple of miles of the airport, this is not accurate it takes over 25 minutes to get from terminal 3 to the hotel. Once I arrived at the hotel I quickly discovered that the hotel is located in an industrial trucking warehouse area, yes trucks going by all night long. The next day went for breakfast, the cook didn't show up on time and had to resort to cold cereal at $13.00 which was credited back to me after lodging a complaint with the front desk. Got on the shuttle bus and the driver had foreign music blasting. I did make a formal complaint and have had no response. I can guarantee you that I will never stay there again.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Bill2025, We are deeply sorry to hear about your recent stay. We appreciate the feedback regarding the third party shuttle service and rest assured this has been shared with the shuttle company to ensure it was an isolated incident. Although your most recent stay was not desirable we would certainly love an opportunity to exceed your expectations in the future.

The location was great. Only 15 minutes from the airport and lots of local and onsite restaurants, including a sports bar, subways. Our room was very comfortable and the staff very courteous and accommodating. We were pleased with the smoothness of the shuttle to and from the aiirport and look forward to our next stay later this month.

Booked based on price and previous comments. I found the room was good with a comfortable mattress and a special thanks as the front desk upgraded me to a suite and the price was less than the quote I received upon booking. The restaurant was ery good as I had wine an entire with a dessert with top under $40. I found the staff excellent and the shuttle to the airport was on time with a comfortable ride.

I had an unexpected extended layover in Toronto and opted to stay close to the airport until my next flight a few days later. The bed was super comfy, and the room had a fridge and microwave which are nice touches if you're staying longer than just a night. The pool and jacuzzi were perfect ways to pass some time. While the hotel is situated in an industrial park area (it is an airport hotel, after all) the hotel shuttle quickly brings you to terminal 1 at Pearson Airport where you can catch the UP Express train to downtown Toronto (only 25 minutes to get to Union Station.) Be sure to purchase the same-day return ticket at the UP Express desk right in Terminal 1 for only $12.50 total fare. I did this a couple of days, and brought treats back to the room. The on-site restaurant had enough variety to keep me happily fed, and for a quick snack, Subway Submarines is right by the front entrance. Staff were friendly and helpful, and I was happy and well-rested for the next leg of my journey. I'll return if I ever have another Toronto layover.

We stayed here the night before our flight. The hotel was clean, staff was very helpful and the room was comfortable and clean. We ate in the restaurant. Service was excellent and the food was quite good. You book the shuttle so no worries as to whether you will get on or not. Located right at the 401 and Dixie so fairly quick ride even though not as close as others to the airport. Pick up on our return was prompt. Quick hop on the 402 for trip home. Would recommend for a stay and park package.

Drove from Michigan to Toronto and flew out the next day. We left our car at BW+ and flew to Antigua for two weeks. When we came back from vacation we spent another night at BW+. It was like coming home. clean comfortable and friendly. The hotel, the shuttle, everything went like clockwork. This is how we will start and end our vacations from now on. thank you BW+

As a frequent traveler, I have stayed in many hotels throughout North America and abroad. The Best Western has earned my respect by there professional and attentive care. I will continue to make this location my "home" when I am in the Metro Toronto area. Thank you for your great care.

The lobby was was cozy comfy and well lit...Adequate couch,and desk with 2 computers with printer,water TV and fireplace for you convenience. The hotel provided gym on site, indoor swimming pool with sauna and shower. Vending and cash machine on site. They Front desk staff were pretty friendly and helpful. The room were nice and clean had 2 double beds with a mini fridge, Microwave, coffee maker, reading table, TV sofa chair with ottoman. Closet with Iron and Ironing board a small seat by the closet..The bathroom was well lit and clean with a shower and tub.. And the hotel off free Shuttle to and from the airport..I would definitely recommend

This is not your typical Best Western. No free breakfast...and the restaurant prices are insane. We were starved when we flew in .... a burger was $16! It was clean and yes wifi is free...but for $120 and the name best western, you'd expect your typical free small scale breakfast....even the coffee wasn't free once the restaurant opened at 6:30.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Laura14429, Your feedback regarding the restaurant has been forwarded to the Restaurant Manager. I understand if this is a service you look for when booking a hotel, and are deeply sorry your expectations were not met during your stay with us,

Very good value for money. Free parking, petrol station in the same parking spot, very close to airport and free WiFi. Large rooms with comfortable beds and provide mini fridge tv and everything you need. Great place to refresh before your flight or to recover from a long flight if you arrive late and need a place to stay. 5/5 from me. Would recommend staying here.

Very nice and helpful staff, helped when I needed assistance, rooms a bit dated but the beds are comfortable and slept well, good location if you are doing a layover or have a flight to catch, the good place for breakfast

My husband and I stayed here before our flight. The staff is super friendly, beds are comfy, and pillows are awesome. I actually left my carryon in the lobby and the hotel was kind enough to put it behind the counter and the shuttle driver took my husband back to grab it. Super awesome service.

Clean Room and Friendly Staff. Problem with Shower Drainage but am sure they took care of that by now. We couldn't avail ourselves of breakfast as we left very early in the morning for a flight. Shuttles were on time --both going and coming from the airport! Bonus!!!

We arrived to sample parking and although the area is very industrial, there's a wide variety of restaurants and convenience stores nearby. Very nice looking lobby and common space. Our check-in was done quickly and simply. Upon entering our room we were hit with the powerful smell of disinfectant. We made a complaint and we were able to change rooms very quickly and easily. The new room was satisfactory however, the heating/cooling unit was very loud and my 6 '6" husband could not comfortably fit in the shower. There was no functioning fan in the washroom which was surprising. The staff were exceptionally courteous.

Great value for stay and fly guests. We were only at the hotel one night, then flew out of Peasron the next day. The hotel was clean and comfortable, and the staff were great. We returned one week later to find our car in perfect order. Couldn't have asked for anything more.

The best feature of the Best Western Plus Toronto Airport Hotel is its location close to Pearson airport. Despite being close (so as to be able to see the ascending and descending aircraft ascending from the bedroom window it is not afflicted by obtrusive noise. The complimentary airport shuttle is appreciated particularly when one observes the clog that is the 401, which appears to pride itself in emulating a parking lot no matter the time of day. I realise that I am part contributor to the clog but such knowledge in no way assuages my negative views of it. The room is well-appointed featuring good storage and amenities and providing a clean and comfortable environment to afford a restful sleep. The free wifi is also appreciative. The hotel's reception staff were friendly, helpful and professional. There was a problem with our booking which was not of the hotel's making but it was effectively and satisfactorily resolved.

Not a good experience. Arrived late – there were two clerks and two groups checking in ahead of us. It seemed to be taking longer than normal. After group one checked in – clerk one disappeared – never to be seen again. Once the second group checked in, we waited to be acknowledged. Finally, I got his attention by speaking up – I said we had a reservation and gave him my name. He did all the usual check-in things but never asked if we preferred points or a welcome gift. We got our room and key. We were well unpacked when the door to the room opened and a couple stood there wondering why we were in their room. They had just checked in after us. The clerk had assigned our room to them as well. They left since we were already occupying the room. I'm sure their review of this Best Western will also be negative.On a positive note – the bed was comfortable.Breakfast in the morning – the service was extremely slow.When we returned to our room, neither key worked so we had to back down to the lobby and get our keys reprogrammed. We planned to use this Best Western twice more on our visit to Ontario, but based on this experience, we cancelled and booked elsewhere.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Richard F, We are deeply sorry to hear of any issues you encountered during your check in on the night of your arrival. We strive to provide exceptional experiences for our guests, and I can assure you this is not the level of service we normally provide and apologize that we let you down.. We know you have a lot of other hotels to choose from, but we hope you will give us another chance next time you require hotel accommodations.

Conveniently located just outside Pearson airport, with shuttle bus running every 30 minutes, and with direct access to 401 freeway, going east or west, reaching out main destinations. Hotel is a bit dated, yet you can see that they strive to keep it up. Quiet location despite being aside of a traffic road. Own parking site, good for parking the rent a car spacious two king bedroom, a bit dull lighting, missing - thumb down - a desktop light. for business traveller it is a must having a desktop light. Bathroom ok, wifi ok. Breakfast and Restaurant: understaffed. One server can't reach out a population of group travelling people in the morning, mistakes and slips occur. Dinner experience troubled: ordered salmon with rice and steamed vegetables. Came salmon with fries and steamed vegetables. Restaurant almost empty, what was cook thinking about? and what about server that took my order and realised the mistake only when he got the plate at table? Management should get an immediate solution. Improve personnel count and the professionalism. Reception staff helpful, though. The "plus" award is not sticking to the name. Management should act with contingency plan at once.

I was very impressed with this hotel from the lobby to the hallways to the room. It was clean and very tastefully decorated. Staff were friendly and efficient. We had parking and airport shuttle included in our rate. Unfortunately we had to leave too early to have their breakfast.

I arrived very early in the day expecting a long wait for my room. The check in staff made a quick call to housekeeping to make sure my room was cleaned first. I was checked in by very polite, pleasant and efficient staff in about 30 minutes! The room was spotless with excellent amenities provided. The free wifi was strong (room 504) and fast. It was also quite good in the conference room we were using the next day. Although I didn't use it, the shuttle to the airport looked to be reliable and on time. Location is perfect for anyone travelling off the 401. About a quarter km on Dixie off the highway. Less than 10 km from Square One for the shoppers and it has several chain restaurants with walking or a very short drive away. I would recommend this hotel to anyone looking for a well priced hotel with a central location in Toronto.

Rooms were clean and the beds were comfy. Check in was quick and efficient. We also used the shuttle to the AirPort which was good. A couple weeks prior I stayed at the Best Western Premier. Also next to the Airport. The Premier seems to be in a better location and have more amenities within walking distance. It was also less expensive. The Plus was good but next time visiting I'll be going back to the Premier.

We needed a hotel room close to the airport as we were leaving early the next morning. I reserved the room a few days earlier so the check in was very fast. The staff was very helpful and had the information we needed.

The hotel is very nice and I received an upgraded room through Best Western Rewards program (excellent suite). This is the first BW hotel where there is no free breakfast (in fact this is the first hotel out of approx. 100 this year where there is no free breakfast.) only a pay to eat restaurant; top price and average quality.

I loved the hotel, location, staff (could be a little friendlier) , and the food was good, but the jacuzzi spa suite was amazing! It was a reunion with my wife and we are Diamond select members. We loved the fact that the room has its own spa! Hope we can have this room when we stay here next time!

This is the 3rd time we stayed in this BW Plus Toronto Airport HotelWe got dropped off in the airport, parked our car for 8 days, Then we got picked up at the airport - all in reasonable time.We are happy with the service

Food was great, too bad you can smell the chlorine from the pool. Staff are very courteous and we will be back. We had a great dinner, but the cheesecake was to die for. Chunks of cheese cake and carrot cake assembled into one. Magnifico

1 night stay before flight Parking on site Check in process very simple Room spacious and clean 2 queen beds which were comfy. Slight issue with WiFi connection About 15mins from airport Restaurant onsite which we went to for breakfast but only 1 waitress on so waited around 20mins got our own menus. Waited a further 10mins then left

Stayed and parked before a flight at Pearson. Front desk staff were super friendly and checked me in quickly. The room was clean and quiet. The shuttle service was prompt and provided worry free travel.

Love this hotel, travelMonthly for medical and always stay here, rooms are clean and modern, the staff is wonderful and always remember me and my preference of rooms when I stay! Great location close to 401 and all the places I frequent!

Clean, updated rooms. Great price. Close enough to the airport and great shuttle service. Free parking during our vacation was a plus. This is our go-to hotel when we have an early flight out of Pearson. Always reliable.

In a nutshell, staff at the desk and in the restaurant were great, but our room had many items that were in disrepair. Also, our room was not cleaned to my satisfaction. I am not fussy, but empty dirty cups were left, shampoo was not replenished, dirty hand towel was left, and dirty towels were taken, but not replaced. Not our best stay.

Long wait for shuttle bus from the airport then 2 came at once, apparently for 2 different Best Western locations. I wasn't positive which one to board but luckily picked the right one. Check in and check out staff were very welcoming and friendly. Free temporary parking while I checked out and picked up the rest of my family. Sizable room with all amenities. Quiet and clean. Remember Dixie Road for the Shuttle

The hotel is very clean and the service there is what they can do easily they won't go above and beyond. We asked for early check in (only 1 hour) as we had an infant needs to be breastfed , but no way we had to wait whole hour to get the room

This is an airport hotel and does offer a shuttle service to Pearson. However, it is not in really close proximity to the airport hotels along Dixon Road. This one is, instead, on Dixie Road. We arrived late in the evening, too late for the shuttle, so it cost a $35 cab ride to get there. The hotel itself is fine. We were upgraded to an executive suite with separate king bedroom which was a great start to our vacation. The room was comfortable and clean, with decent amenities. Breakfast in the restaurant was very good. Hotel staff were very friendly and attentive.

We chose this hotel as it had a Park Sleep and Fly option and we were flying to Europe and didn't want the hassle of parking the car at the airport. The hotel is in a very congested area - lots of traffic and not conducive to walking anywhere. There is a Subway very close (across the parking lot). The hotel has a restaurant with a limited menu and the food was average. There is also a bar. The rooms were fine and clean and quiet. The shuttle was great....you just tell the desk clerk what time you need a shuttle and they will set it up for you. We got to the airport in under 10 minutes.

This is my first trip advisor review, but travellers beware of this hotel. Although the rooms are stylish and clean in this hotel (worthy of 1 star only), NOTHING WORKS!! We are diamond members, so stay in BW Plus all over the US and Canada, and this hotel was absolutely horrendous. The air conditioner was noisy and didn't work, the toilet wouldn't flush, the coffee maker kept shutting off half-way through brewing, there was no bathmat in the tub which made it very slippery when showering. Additionally, there was no compliemtary breakfast like every other BW Plus, the TV didn't even have NBC or ABC on it, and the hotel was so far away from the airport that the shuttle only came every 40 minutes!! For $10 more, we stayed our second night at the Doubletree Hilton, which is gorgeous, clean, with shuttles every 20 minutes and EVERYTHING IN THE ROOM WORKS. The front desk people at this BW were so rude, they wouldn't answer the phone (3 tries of 15 rings or more to get them to answer), and they handed my husband a plunger to fix the toilet himself instead of sending maintenance!!! I likely won't stay at any more BW Plus in the near future, although we have stayed in 4 different BW over the past two months alone.

Very firm pillow, mattress ok. Room was clean and ok. Small old-fashioned bathroom and old air conditioning system. It's a mid-range hotel but you can find better hotel price for same amenities in this area.

We enjoyed our 3 night stay. Shuttle was very handy to and from the airport. The service desk staff and housekeepers were friendly and helpful. Rooms were clean if a bit outdated. We enjoyed the hottub and pool and free parking as well when we rented a car.

We stayed just the one night as a stopover from Pearson airport. We were lucky to just catch the shuttle as we got out of the airport. Check in was easy and we booked an early shuttle for return to the airport next morning. The room was a good size and the bed comfortable and was reasonably quiet. We slept OK and the shuttle was on time in the morning. Breakfast was not included.

We asked for a quiet room, and were delighted to actually get one. We didn't hear the planes, though the airport is right there. We didn't hear the traffic, despite it being near a busy road. We barely heard anyone in the hallway. It was blissful. The beds were extremely comfy and I liked the towels. Overall the room and the hotel itself were neat and clean. It turns out that breakfast had a nominal fee attached, so we decided to eat elsewhere, but otherwise it was a great experience. We'll stay here again.

We needed a hotel where we could leave our vehicle for five days. And we needed to stay the night before leaving Toronto. Very pleased with the hotel, the convenient shuttle. Good restaurants close to the hotel as well. Needed help with directions on our return and the desk staff were very hlepful - printed maps etc. Very pleased with this hotel and plan to stay here again.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear OntarioElizabeth, Thank you for staying with us. We know there are a lot of hotel options for the Park Sleep Fly option, and we are glad you chose us and that you found the staff and the services to your liking. We look forward to welcoming you back in the future.

We do not usually leave negative reviews but this was a very frustrating experience. We stayed at the Best Western Plus before our honeymoon. We experienced very rude staff while checking in, equally rude staff later when we booked the shuttle and then again when we called to be picked up from the airport after 20 hours of travel. The shuttle left before the scheduled time, we waited more than 40 minutes for the next shuttle and watched as every other hotel shuttle came and went two or three times. We finally got a cab after waiting nearly an hour. We had a wonderful trip, this was the one sour note, bookending our vacation.

This was our second visit. We returned due to the convenience of their park and fly packages and reliable shuttle service. The hotel room was very nice and spacious. The lobby has lots of seating so you can relax while you wait for your scheduled shuttle to the airport. The staff were friendly and helpful and the hotel was very quiet so we did not have any troubles sleeping. The pool area was clean and they have fresh towels there for guests to use. Checking in and out was very quick and easy too. We will return to this location again when flying out of Pearson airport.

Everything was great except for the shuttle service. Despite having a reserved space for an early morning departure, the shuttle was grossly overbooked. People who did not have a reservation were on the bus. Ultimately the driver got us there, but the fact we had to stand while travelling on the busy 401 is not only dangerous but probably illegal.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear BanffAdrian, We are deeply sorry to read that your shuttle experience did not go well. We take the safety of our guests seriously, and I can assure you this has been addressed with the shuttle company. We are glad the rest of your stay went well, and we hope you will consider staying with us again.

- convenient location if driving from west of Toronto - park and fly at either end of your time away - decor a little tired - good experience in restaurant - comfortable for a night - would use again when flying from Pearson

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you for your feedback fergusonpk01, The hotel is constantly looking at ways to improve its look, and we are happy to hear you will consider staying with us again when flying out.

This was the worst smelling hotel I've ever stayed in. Booked here for the last night of our 2 week vacation since we had to be at the airport early in the morning. We were checked into a room on the 5th floor and as soon as we stepped off the elevator onto that floor we were hit with a hazy hallway and the skunky smell of weed. We proceeded to the room anyway hoping it was just in the halls, but the room reeked of both weed and some sort of air freshener. Went down to the front desk and asked for a new room on a different floor and the front desk person grudgingly obliged. The second room was on the 4th floor where the hall smelled of some sort of cleaner or air fresher, and the room did too. We were tired and decided to just go out for dinner and stay out long enough so we'd only have to sleep in the room. Came back to the hotel after dinner and held our breaths walking through the smoky entrance to the lobby. Rode up the one working elevator that now also smelled like weed. Turned on the air conditioner to try and cool the room down and circulate some air since the air freshener smell was nauseating and by now burning our throats. The air conditioner emitted some sort of foul odour - like a poo smell. Turned that off and went to bed without the air on even though the weather outside was in the 30's. Gave up trying to sleep at 4am and left for the airport 2 hours earlier than we needed to just to get out of there.

Just a short shuttle ride away, a great restful night after a long, loooong flight. Good service, but if you're hungry and arriving late at night, eat at the airport before heading to the hotel as there's only a vending a machine open in the night.

I was in the Toronto area for a training class in Brampton, but was looking for a place near the airport for easier access to downtown Toronto. The hotel is 5-10 minutes from the airport depending on traffic. I had a rental car but the hotel does provide a free shuttle. I arrived during a spring storm, and the hotel was pretty full. But I was able to check-in 30 minutes early. Staff was nice and did not have any issues. My room was on the sixth floor and was a standard room. Everything was clean, large TV and fridge with fast free internet. There was a restaurant on the first floor, but did not eat there. I never heard any air traffic noise from my room. I took the UP Express to downtown Toronto to avoid the traffic. But I took the 401 Expressway everyday and was very easy to get on in either direction to the expressway from the hotel. There are many restaurants and grocery stores on Dixie. I will stay here again if I have another visit or long layover.

Reasonably priced motel for before and after a flight. Staff was friendly and helpful, the rooms were comfortable and it is a good place to park your car while on a trip. Check in was very easy for our family trip.

We had no problems. Having booked weeks before our visit, we arrived at reception and the check in was smooth. The reception staff helpful and printed out our flight information. The room was big and clean and comfortable and quiet. We used the hotel shuttle for transfer to the airport in the morning.

Let me just say that I was so disappointed in my stay here. I arrived may 28th with my sister for Work and we only had to stay one night and needed a place to stay. As soon as we got to the hotel checking in was really easy which was nice, but when we got to our room I honestly felt so uncomfortable. We get to our room and the smell was rancid. It smelt disgusting, I figured maybe because the air wasn't on high enough and it was hot outside that maybe it caused the room to smell off so I raised the AC and we ignored it. After a while we got used to it and didn't notice anything up until we dropped something under the bed.. there was a molded large orange under my bed !! And not just recently turned bad, it had to have been under there for months. I decided to push it into a bag and put it into the hallway and we called front desk letting them know what happened and they just said sorry and said they would come pick up the bag and dispose it... after that we decided to look some more and noticed the mold was growing into the carpet.. at that point we couldn't stay there because we both were not going to sleep with mold under our bed. We went to front desk and asked to change rooms which they were fine with but showed no compassion or sympathy for the matter at all. We weren't offered anything for the inconvenience, we just got a very monotone receptionist who didn't seem to care at all. Once we got to the new room we felt better, more comfortable but then our remote didn't work so we had to call again to get that switched out.. little problem but still frustrating after having to deal with our previous room. I wouldn't recommend this hotel to anyone, it was just overall a bad experience

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear jess395395, I would first like to say that we are deeply sorry for the issues you faced with your room during your stay. The Housekeeping Manager has been made aware and has addressed accordingly with the staff We are sorry if the situation was mishandled by the staff, as that is definatlety not the type of service we aim to provide for our guests. We would love for another opportunity to provide a better experience for you, and we hope you will reconsider staying with us again.

We stayed the night at this hotel before our flight to Charlottetown the next day. We had a wonderful stay. The rooms were clean and very comfortable. The staff was very friendly. We had a very easy check-in and check-out. The shuttle was very convenient and spacious enough for a very large group of us. More than enough space for luggage and people. Driver was friendly and helpful as well. All in all we had a great stay and I would not hesitate to go back

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Thank you teed43 for your feedback. We are happy to see that the hotel was able to meet your expectations and that all went well. We hope you had a nice time in Charlottetown. Hope to see you again next time you are flying out.

We stayed one night on our way back from Rome. The room was nice and clean. I thought it was pretty comfortable and spacious. The resturaunt was very good for breakfast and had large portions. My wife and I shared one of the breakfasts and was more than enough. Pancakes were great. The shuttle to the airport was prompt and friendly. I would stay again if we need an overnight during a trip.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Dean M, Thank you for choosing to stay with us on your way back in from Rome. We are happy we were able to meet your requirements for a stop over hotel. Hope you had an amazing trip to Rome, and we look forward to seeing you next time.

We had an awful experience at the Postcard. After going 2 times; the first time they were immediately rude to us when they were not busy to start, the servers were giving us major attitude and we were a group of 9 people and we felt as if our business was not appreciated. The second time we went because we gave them the benefit of the doubt....what a mistake it was....we had to wait to be seated for 30 minutes, then we had to grab our own menus. After waiting for an hour, we had to ask her to take our order. They were extremely rude about it. At this point in time we had become the only patrons in the entire restaurant. The food took another 45 minutes and they brought the receipts right away. We waited another 20 minutes before we walked to the back and asked if we could pay. They started one person's payment then left. One of our group took payment for everyone else then handed it to them. They then said they took off our drinks (which was water) and thought someone did not pay. It was an all around awful experience both times. Would not go again no matter how much of a discount the hotel gives. The hotel was great though! Would go there again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
We are deeply sorry to hear of the issues you experienced in the restaurant. That is definately not the way the Restaurant normal handles things, and I have forwarded your comments and concerns to the Restaurant Manager to review with the staff. We are happy your stay with the hotel went well but apologise that your overall experience with us did not go well. We hope to see you again.

We stopped by the front desk with a few questions & felt like we were a bother to the woman working there. No smile or friendly demeanour whatsoever. After traveling all day it would have been nice to have been greeted with a smile.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Marie, We appreciate you taking the time to provide your feedback, and I am sorry you had a negative experience at the Front Desk, where it is our aim to show friendly hospitality to every guest. We missed the mark here, but we appreciate you bringing this to our attention, so that we may address this.

I think I had a higher expectation of this hotel because it was a "Plus" and I had stayed in another one in Fredericton that had more of a high-end feel to it. This place was acceptable for a quick stop-over, but I can't say I liked it all that much. I think I can describe it best as a pro/con list. Pros: the staff that we dealt with were friendly and helpful, the shuttle drivers were nice, check-in was easy, breakfast (not included) was prompt and tasty. Our room was clean. The morning shuttle was prompt. Cons: - Shuttle service timing on pick-up at the airport was bad for us - a combination of waiting at the wrong location (though plenty of other shuttles stopped there) and then waiting again at the right location - had us there for an hour after a long flight. I would recommend calling the hotel to confirm which location (pole number) to wait at for your terminal. - Room was OK for the price, and clean - but a bit tired around the edges - our toilet didn't flush very well, chips on the tub enamel, we could hear some noise from other rooms.

I absolutely recommend it. Shuttle from the airport, cosy place, nice Lobby, excellent to stay and work some days. Near places to have lunch or dinner. Everyone very helpful. I would return without thinking much.

Our overall experience was very goo. Right from the get go the staff was very friendly. Our room was very relaxing and mostly clean. Dis have a sock still in the room but overall good. The diner was alrigjt bit very disappointed in the kids pizza as our son disnt eat it. Breakfast was good and hot.

We stayed at this hotel in March 2018. Excellent service at their restaurant and the food was excellent. The hotel has lovely clean rooms. Close to the airport and reliable service to airport . Would recommend.

Rented a car from ZOOM which is located in an adjacent building just steps away from the hotel. Stayed in the downtown area for 4 nights (out of necessity) then spend our last night here. WHY? Because the room rate was reasonable, the accommodations were clean and comfortable and the service was great. More importantly, it was much cheaper to rent from ZOOM than from one of the car rental agencies located at the airport - way overpriced! The vehicle itself (Honda Civic) was perfect for our needs. ZOOM also provides a free shuttle service to and from the airport (directions to their pickup point were easy to follow) and so we didn't have to worry about traffic and the real possibility of missing our flight at the end of our stay in Toronto!

Will always stay here because it is so convenient to do the zoom car rental on the same compound and get a 30% discount at the hotel when you do the rental. The beds are very comfortable for a good night sleep. The sheets stay put when you sleep on the bed. Restaurant alwaysserves freshly prepared food.

we were upgraded to a lovely family room... it was great ..but had someone knocking at the door in the middle of the night ..restaurant for dinner and breakfast was awesome...pool area is great ...would stay there again...if they added room service it would be my favorite hotel

We were caught up in the airport drama when we arrived from Cuba ...our return home flight was delayed hours, luggage still not received....much drama...however, I contacted this hotel..we had spend our night here prior to our travel....I understood that hotel rooms were difficult to get as travelers were stranded....so awesome...they had one room left which I eagerly accepted....I kept them advised as to the delay at the airport..they said to call when were were ready to leave and they would send a shuttle....This shuttle was totally awesome during a very bad storm....I told the gal at the desk the next morning that this hotel was the only bright spot during this particular time...Would definitely book there again...everything about the hotel was awesome...

Worst hotel I have ever stayed in. Of the numerous complaints my family and I had, none of them were resolved. From the wrong room, the marijuana odor on the entire floor, the wifi not working, the air conditioner malfunctioning, t.v. not working, at 10 minute late wake up call and a front desk staff that couldn't care less....

Room was clean but some little things missed other than that stay was nice and comfortable and quiet. Restaurant was nicely decorated portions size was good for the city and staff was very courteous and friendly

We spent the evening of Sunday April 15th at this hotel before leaving on a trip south. While the room was fine - clean and comfy - we were very disappointed with our dinner at the hotel restaurant as there was a fellow at the bar who was clearly inebriated and whose every second word was F^*k speaking loudly for all to hear and no one at the hotel stopped this. You could tell others were uncomfortable with the situation but it was allowed to continue. The next morning our shuttle was late and then stopped at another hotel so we were 30 minutes getting to the airport rather than the 10-15 stated at the front desk. Oh but it gets better!! On our return we called for the shuttle and were told 15 - 20 minutes but after 40 minutes of standing around there was no shuttle so we took a taxi back to the hotel. Never again will we stay here - have stayed elsewhere with much better experiences to tell.

wonderfully clean ,wish i would have asked if i could have bought the pillows. Easy access to airport but shuttle provided if needed. We actually left our car parked there for the week. staff were very friendly. the hotel has all the amenities i could ask for.

I swore the last time I stayed here I would not do it again and accidentally booked this one instead of another Best Western. Nothing has changed, if anything it has only got worse. The shuttle took over 50 mins to get us and get us back to the room. It was also too full so my friend had to wait for the next one, another 30 mins. The front desk woman working that evening, named started with a "D" was extremely unpleasant, not that I was too surprised, it doesn't appear anyone working here likes their customers. One bed in our room was broken and you sloped to the middle, apparently the place was sold out so we couldn't change rooms and of course wasn't offered a discount. The bathroom was dirty but did provide amenities, good water pressure and no shortage of hot water. The next day checkout was a different woman who equally hated customers as much as the night before. I inquired about a $10 gift card promotion they were having and got handed a card without her even saying anything. I asked another question about it and was told just to go online, wow, thanks. Needless to say I spent my time that evening cancelling my reservation I had made here for another hotel on the way back. I will not make that mistake again!

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Alyson, We appreciate you taking the time to provide your feedback, and am very sorry we let you down again. The staff failed to provide you with postive customer service and for that we are truly sorry. That is definately not the intention of the staff, but we appreciate you bringing this to our attention, so that we may address this.

After a very tiring flight and cancelled connection, and bring on the go for 24 plus hours, all we wanted to do was shower and sleep. Bed a d bedding was very comfortable. The room was very quiet and very clean. Very restful experience.

The shuttle service going to airport was well planned and executed. The return shuttle the driver allowed far too many on the bus (18 over the seat capacity) standing in aisle/sitting on stairs. Hard on gas/brakes - jarring patrons. Ran red light. High speeds on 401. Hotel showed limited interest when reported.

Stayed overnight to be close to the airport for a morning flight and to park my vehicle there for a week while on vacation. Cost of stay was reasonable. Clean facilities. I would stay again. Criticism would be on the restaurant for the high prices for the food quality. The food is ok, but not great and the prices are set high so the value is low. Not enough staff in the restaurant either so service is not a relaxed sitting. Staff runs around at 90 miles an hour. Drinks are very over priced. Glass of poor red wine $10 for example and we are talking 5oz of wine that is $10 a bottle at the LCBO. The hotel itself though does have the value and there are other eating choices nearby.

We stayed late January before flying out, we loved this hotel and stayed many times, upon checking out in the morning, I booked through the front desk staff face to face for March 25th. when I booked I confirmed twice with the staff member both the price and made sure that our weeks parking was included. Upon checking in March 25 with my conformation number, the woman working the front desk said there was no parking. I showed her my confirmation number and she told me that because I booked through expedia it didn't cover parking. I told her I didn't , that I booked with her front desk staff the morning of January 25th. She looked at me like I had 2 heads and didn't offer to help at all or fix her mistake, she simply said, do you want the room or not. I couldn't as we were leaving for the week. It was their mistake but you could tell she didn't care. so we went down the road to the Sandman and they checked us in right away, with parking for the same price and the staff were great. From now on its the Sandman down the street. its too bad, we really liked this hotel, but staff put us off.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear 25davem, Thank you for providing your feedback. We are deeply sorry if there was any misunderstanding to the inclusions of your booking. The hotel offers complimentary overnight parking, however; a parking package needs to be booked directly through the hotel for long term parking. The hotel offers One and Two week packages that include your night stay, and the parking. We are sorry we were unable to accommodate to your request for long term parking due to the hotel being sold out. We hope you would reconsider staying with us in the future. We hope you had a wonderful trip.

It obvious that money has been spent recently to update this hotel. The lobby is gorgeous, the rooms are up-to-date, and it feels modern. However, the staff needs to pay attention not only to the details of the upkeep, but in the treatment of its guests. When I checked in, the clerk was busy doing something else while checking me in. He never really greeted me, or made me feel welcome. He was muttering under his breath about his head hurting from the problems he was dealing with. I don't need to know about his issues or problems with other guests. Upon check out, the clerk, a different one, was friendlier, but still didn't thank me for staying, didn't tell me that she hoped to see us again, nothing. I was just asked if I needed a receipt. The room, while overall was very nice, won't stay nice for long if the housekeeping doesn't start paying attention. The tub had stains on the bottom, that looked as if they could be cleaned. Plus, the pipe access panel above the toilet was smeared with dirty handprints that came off easily with a wet Kleenex. That was something so obvious, that I at first thought it had to be a permanent stain, because who would leave that?? So I will be hard pressed to want to stay at this location again.

We stayed here overnight, to avoid a long early morning drive to the Toronto airport in winter weather. The front desk staff were friendly and efficient, and check in was easy. One of the two elevators had an (undated) “out of service” notice on it, so wait times were maybe a bit long. The bed was comfortable and the room was clean and spacious. We did not need to use their free airport shuttle.

We stayed for one night before out 10am flight to Calgary. Check In We got to the hotel and we were greeted with a smile from the front desk. The front desk staff was very informative and helped us book on the shuttle for the right time. She gave us a card with the number we had to call when we landed after our trip. She also gave us a slip of paper for parking and informed us where to park our car. There is luggage carts in the lobby if needed. Room The rooms are clean and up to my standard for a chain hotel, although it feels like there is a draft coming in the window. The bathrooms are clean but could use some fixing up as the shower head was wiggly, but it was a shower and it worked. The beds were what you would expect from a Best Western. There was plenty of room for 3 of us and our 3 large suitcases and our carry on bags, it never felt like we were crowding each other. There wasn't much of a view but you could see the air planes landing at the air port. Couldn't really hear any outside noises which is nice being near an airport that never closes. Food The is not very many options around for food unless you were willing to drive. There is the Postcard restaurant at the hotel but the prices are quite high and we couldn't justify paying those prices. There is also a subway which is steps away from the front door of the hotel front doors, and makes for good meal if your hungry. There is also a Canadian Tire Gas station in the same parking lot as the hotel which is open from 6:00am-11:59pm for snacks and drinks. There is also ice and vending machines in the hotel. Decor The decor was very well theme for an airport hotel with that theme being airplanes, which I got a kick out of. Check out We check out around 7:00am and were once again greeted with a smile at the front desk. We were told the shuttle would be there soon and we were asked is we knew the number to call when we arrived back at the air port, thankfully they asked because we had lost the card we were given. Shuttle The shuttle arrived just before 7:20am, and the driver loaded our luggage in to the back of the bus. He asked us what air line we were travelling with and got us to the airport at terminal 1 in about 20 mins. Once we got to the airport the driver helped us unload our luggage and we were on our way. When we got back to Toronto after our trip after coming out of baggage claim e followed the signs to Hotel Shuttle Pick Up we found post S5 (which is at the opposite end of the airport if you flew in from somewhere in Canada) and called the number on the card once we got to the post, we were informed that the shuttle would be there in 4 mins and if we missed that one that we would have to wait 45 mins for the next one. The shuttle was there within the time frame, but one thing to note is to watch for the shuttle because it has to stop further back due to other hotel shuttles also picking up guests. Once again the driver helped us load and unload our bags one we got back to the hotel. Once back to the hotel you can go to your car and be on your way. Overall I was very please with the service and the quality of the hotel and would recommend this hotel to anyone who is fly out of YYZ. I will most defiantly stay here again. Sorry for the long review I just want to be informative.

Our family of 8 stayed at this hotel as it is close to the airport, has a pool & we were able to park our vehicle there while we were in BC. Our grandkids loved the pool! They also loved having dinner in the restaurant. While waiting for our food to arrive, we were entertained by planes flying over the hotel as the restaurant has rooftop windows. The hotel is clean & the beds are comfortable. The airport shuttle was very efficient. The hotel staff is professional & helpful. All Best Western Hotels are independently owned, so each one is unique!

This hotel is clean and close to the airport which is very handy. Their is a shuttle to the airport included. The only thing that I didn't like was the maid trying to get into our room at 9:30 am when check out is at 11 am.

nothing special in this property - no breakfast - not so friendly staff - rooms seem well maintained - good sleep even though the airport is close by and planes are flying overhead during night, TV only have 12 channels windows do not open so fresh air for sleeping is non existent

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Arthur M, Thank you for providinig your feedback following your stay with us. We apologize if there was an issue with the TV in your room, as all the rooms have 50 channels available. We are very sorry if the staff failed to provide you with a positive experience, to which we try to do for all of our guests. We hope you would consider staying with us again in the futur, to give us another chance to provide a more positive experience for you.

Did not feel like a 'nice' hotel. Felt old. The beds were NOT comfortable and the bathroom looked run down! The only reason we stayed was for the Park/sleep/fly option as we were going on vacation. Not a very nice start of end to an otherwise lovely vacation.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear evameriorg, We are deeply sorry that we failed to meet your expectations during your stay with us. We are glad you were able to make use of our Park/Sleep/Fly option. We appreciate your feedback and hope we will have another chane to provide a more positive experience for you.

We stayed at the Best Western Toronto Airport one night in March 2018, laying - over before a morning flight out of Pearson Airport. One suspects that many travellers laying - over use this hotel, especially in view of its stay - and - park service. Overall we gave it a 4 / 5. The building, not so much; the service bumped it up. Value --- Price was Cdn$ 114 all in, seniors / CAA rate. Location --- off the airport property; you will need the shuttle or your car to get there. Within a 5 minute walk there is enough choice in restaurants. Service Thanks to the desk staff for receiving and storing a birthday cake (!) which we had ordered through a local bakery, and were taking to dinner that night. Also for letting us use the computer in the office to print our boarding passes (there is a Business Centre but it was under renovation late March) And to the bar man who fetched one tired Grandma a glass of wine, just in time to meet relatives. And to the server in the restaurant who saw we had expected a buffet (grab and run) but pulled out al the stops to get us on our way with the a la carte meal. The building ... Halls / public spaces --- pretty much what you would expect from a chain hotel. Mostly no "aroma of old hotel"; however! Later on in the evening you do see some pretty "interesting characters" and smell some equally interesting smells (not marijuana but ...?) in the stair wells should you choose to walk up and down. The room ... Size --- not huge but quite adequate around the king size beds. Bathroom --- definitely older (25 - 30 years?), some reno evident, funky water control for the tub / shower. The bed - Sleep Quality --- great although we could not get the room cool enough. Windows don't open. Noise --- quiet. And that's because the windows (which must be quite thick) don't open. Step outside and you will hear the roar of the jets at Pearson (you are less than 2 km away from the end of the runway) Cleanliness --- sad to say, flunked the dust bunnies test. Amenities ... Internet --- worked well, reasonably secure. Shuttle --- NOTE you have to reserve in advance and they only run an a 40 minute frequency. Breakfast --- not a buffet and not included in the room rate.

We stayed with our family, had two rooms. We enjoyed the hot tub and had a good sleep. Our shuttle came on time at the hotel to bring us to the airport. A week later, the shuttle came to get us and everything went well. When we got to the airport we noticed the lady behind the counter was going way out of her way to get someone's forgotten luggage on the shuttle for a quick ride to the airport to catch up with it's owner..impressive and so kind!

Let me first get done with the cons of my stay. 1. Shuttle was convenient most of the times (we used it 4 times actually) but required a lot of waiting (and some of the shuttle vans did not have the hotel name on the side). 2. The room had a musty smell due to the carpet and the bed covers were all wrinkled. 3. There is no in-room dining service and I had to pick up my food from the Postcard restaurant in takeaway bags 4. There was no concierge service. To carry 4 bags after a long flight was certainly a wrong start to the stay. Now moving on to the reasons why I have still given it 4 stars out of 5. 1. Front Desk Staff was amazing on all occasions. 2. The shuttle helped us save a lot of bucks as we used it to go to the airport and take UP transit to the city. 3. Location is superb. Near to airport, quick taxi to malls in Mississauga and also has a few restaurant options nearby, despite being on a highway. Also had a convenience store near a gas station in the same campus. 4. The rooms were quiet and spacious. The washroom had all amenities required. The cable worked fine. Overall, a comfortable stay. 5. At less than 100 CAD per night, it was a good deal indeed.

Great location as one cd walk around for places to eat and drink . Room was clean and the housekeeping staff were good . One of the few hotels that gave complimentary bottles of water ! They are surrounded with good bars and breakfast places . The front desk had made reservation errors but the person managed to sort it out . They also were nice enough to give a bit of extension for check out .

We called the hotel to inform them we were ready to be picked up. We saw many shuttles from all different hotels but nothing from Best Western Plus. We called 3 times and they assured us one was on its way. 50 minutes waiting was ridiculous ! ! ! We saw many shuttles from different hotels go by and were not impressed. They only had one shuttle operating I am sure. On the plus side the driver was fantastic and played a game of CASH SHUTTLE. I felt bad for the driver as my husband flipped out on him for the delayed pickup but even then the driver was pleasant and tried to defend his company politely. Definitely would not recommend since all the other hotels seemed better at regular pickup times. We never had this problem with any other hotels and we travel numerous times a year.

Used the hotel for park, stay & fly and had no issues! Check-in was quick and easy. Parking lot was well lit. Room size was large & clean. King size bed, large flat screen TV, bottled water, plenty of towels. Shuttle was excellent as well. Price was reasonable as well.

Fast friendly check in, free parking on the property,clean hot tub & pool with fluffy pool towels, a shuttle to the airport which is around the corner( if needed), free wifi, clean modern rooms with microwave, fridge( which is on upon arrival and works great) coffee maker, extra blanket and a robe. The bed was excellent along with the bedding and pillows .. full view of the CN tower from our window which was cool. This hotel is centrally located to everything u need!! One of our family members is blind and he was very happy with the hotel and his room layout easily able to get around with no obstacles which is a PLUS. ——Only negative I wish the room windows could open for fresh air movement, even though the thermostat/fan worked excellent in our room. Our family will definitely be back! The 6th floor :)

rooms are really nice there is a restaurant in the hotel, a subway across the driveway, and then there is also a little restaurant and bar just around the corner from the sub way. If you want any other type of food you would have to drive a way.

I should have done more research before booking but it was late. Rooms are okay, a bit worn. Tub stained but clean. Rates are good so if you want to just sleep and get out, it's fine. Don't expect coffee/tea/water in the lobby or a newspaper. Vending machine charges $3 for a single cookie. Restaurant was empty when I peeked in at 8:30 am for breakfast. I considered the menu and it was overpriced. The food may be good but I didn't want to risk it. Pool area looks okay and there's a hot tub.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear adampV9677EL, We appreciate your feedback and are deeply sorry for the issues with your room. The hotel offers complimentary Coffee and Tea in the lobby prior to the restaurant opening at 6:30am. We do also have complimentary newspapers for our guests in the lobby from Monday-Saturday as well. We are sorry if you missed the opportunity utilize this. We hope you will consider staying with us next time you are in town.

The hotel is a nice hotel to stay in before your flight. Room overall is good but found restaurant a little pricey. When we arrived back, waiting for the shuttle was way too long. We called the hotel 30 times but line was always busy. We were cold plus I had a bad chest cold. Should be more than one driver.. had this experience last trip!!!

Really nice hotel - updated, and basically clean. You can still smell smoke down the hallway, even though it's a no smoking room - but it's not a game changer - was only there for one night. It's a bit farther from the airport than expected - but again - not a game changer - good rates, and good service.

We got lucky in our booking apparently: we paid for a standard two queen room and ended up with a suite with two rooms for that price! Bonus! It is a little funny though because we were only staying overnight for a layover so didn't need much space or anything other than a bed and shower really. Which actually brings me to my main point: this hotel is not that close to the airport. So, make sure you get transportation early to the airport because the traffic around there seems insane. Also, there isn't much in the way of restaurants or anything nearby so when we got there late at night without having had supper, there was nothing available other than to order pizza (which worked out ok actually). We didn't have time to use any of the amenities really but we did use the airport shuttle which was quite convenient. Again though, traffic. The people on the shuttle with us missed their flight because they hadn't thought to book an early enough shuttle. Bed was comfy. Room was clean. Nothing out of order. All in all, a decent stay (again, we were only there for the 8 hour sleep so can't say too much).

We stayed in this Best Western Plus Toronto Airport Hotel a few times , we stay in this hotel with American Airlines points , just pay for the price of leaving our car there for 10 days, with the free shuttle to & back from the airport.The hotel is a bit far from the airport but the service is good , hotel is nice clean.We are satisfied . Rachel

Sleep was good, front desk staff not the most enthusiastic. Housekeeping could have a sharper eye for detail or better work ethic. Good for a short stay between, before or after a flight; would not recommend if needing a multi-night stay.

So for some this hotel maybe a little far from the airport but with a free shuttle to and from I'd use this place again in a heart beat. Nice clean comfortable hotel, good service, quick check in and out. Free parking for the week saved us $150 from where we normally stay and park. The shuttle was fast, with a great driver, and friendly. In hotel dinning made the night before our trip perfect since we didn't have to go anywhere. However the Parfait was a joke...filled with Corn Flakes...yeah, I think someone was behind in their food costs that day...made for a good week long joke.

Great experience at this hotel. We've got the same page at the Comfort Inn, and this hotel is much nicer! Our room was upgraded, which was a nice way to start our vacation. We parked for the week and the shuttle to the airport was convenient, although a little late picking us up on our way home. The rooms are nice, although the beds are very hard. We ate at the on-site restaurant, Postcard, and the food was delicious! Service was great. There is also a gas station, Subway and a couple of other restaurants in walking distance to the hotel. A variety of vending machines for convenient snacks, as well as an indoor pool, hot tub and sauna (which looked nice, although we didn't use them ourselves). Would definitely recommend & we will be staying again!

Hotel is in the middle of commercial area right off the 401 – most of the traffic was large trucks and semis, and some traffic noise could be heard in the room, but not loudly. Nothing nearby except eateries, but there were choices. There's a restaurant in the hotel which we didn't visit, and a Subway and a sports café right in the hotel parking lot. Within a block walk, there's also a steak place, a family diner, and a sandwich place. Also in the hotel parking lot is a gas station with a small convenience store. Hotel was clean and staff were friendly. Airport shuttle runs 24/7 – but not always quite on time, so consider that when booking your shuttle to catch your flight out. Beds were comfortable and water was hot. That's all we need when just staying overnight between flights. We sat in the hot tub for a bit. We didn't use the pool but I checked it out. The steps to enter wouldn't be easy for anyone with limited mobility – they are in the corner at an angle. We would stay there again for a stopover.

decent stay for its value but breakfast was ok only and need more variety not a fancy hotel with upscale deco however your get what you pay for at its class comfortable queen bed and clean washroom there are not much restaurants to eat around this area but very close to the airport

Great stay..perfect for park and fly . Room clean and comfortable. Staff friendly ....great shuttle service. Used pool , sauna and hot tub. Fridge and microwave in room . Close to square one mall and restaurants nearby.Will stay again.

Nice room, good restaurant, friendly and efficient front end staff. Only complaint I have is the shuttle service from airport. One of the shuttles is well marked, but no marking to indicate Best Western; as a result I missed the shuttle and had to wiat another 450 minutes for the next one. Frustrating to say the least, and no form of compensation from the hotel.

Our group of 8 stayed here prior to leaving for Jamaica. Staff were extremely friendly, check in a breeze, rooms were ready and wake up call offered. The driver of the shuttle to the airport was super nice, funny and engaging. We had the same driver pick us up and nothing was ever a problem for him. Suggestions: Offer free continental breakfast for people who leave at all hours of the night (fruit, oatmeal, coffee, tea). Run more than one shuttle at busiest times - one part of our group got left behind and had to wait.

I have to start by saying the hotel is comfortable and the staff were courteous. However, the walls between our hotel room and our neighbouring hotel rooms were so incredibly thin that we could not sleep as we could hear our neighbours calm normal conversations clearly as if they were sitting in our room. When a TV was on in a neighbouring room, I might as well have been watching the show in my room for the clarity of the sound and how it travelled into my room. When the neighbours had a 4:30 a.m. wake up call, it was so loud I thought my phone was ringing and answered the hotel room phone only to discover it was ringing next door. Very poorly insulated rooms and extremely bad sleep as a result.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Blackheart4, Thank you for taking the time to provide your feedback. We are deeply saddened to see that you were unable to get a good nights rest while staying with us. We are deeply sorry that we did not meet your expectations.

I stay at this hotel every week for work. This hotel is clean, rooms are spacious and I get the occasional upgrades. Housekeepers are always on top of my room, any requests I have they fulfill. What really makes this hotel an above and beyond place is the service at the front desk. Sandy and Ashley are always friendly and professional and greet me with smiles. Anything I need they will go out of their way to make sure my weekly stay is pleasant and they succeeded in making this hotel a second home away from home.

Had a lovely stay at updated bestwestern near the toronto airport. We did park and fly at a good price considering a busy time in February. Had stayed here a few years back and was pleasantly surprised of the new and improved hotel. The shuttle leaves for the hotel every 40 minutes. We had to print our boarding pass behind the front desk which was also hard to print off their computer but I would stay here again.

This is what I sent to them. I stayed twice at your Hotel and shocked at how we were treated by the staff and Management. I have called and spoke to staff in person while in Toronto the second night there and was basically ignored. The counter staff just blew me off ?? Because I am not a member I was told basically to go away. The person I was travelling with was given bonus points while she was still on holidays with us and I never had not even a call and she just missed her wake up call and I called her to make sure since I never got mine. So I take it since I am not a member but stayed there it did not matter ??? I stayed there Jan 14/2018 ( IN-287387973), It started off the Shuttle never stopped to pick us up at the Airport. We were standing in the S zone and it drove right by us without stopping and the shuttle only had a few people in it . I called the Hotel and said it was to be there at 3 so I must have missed it. We were standing outside at 2:30 as our plane landed at 1:43 and I called at 3:10 ??? He said well we will have to wait for another 40 minutes and hung up ??? I thought okay life goes on I am not going to get worked up about missed a shuttle at the beginning of my Holidays. We got there mentioned the missed shuttle and got no response ? I left it alone and left a wakeup call with the front desk for the next morning. Checked in, had supper and went upstairs. At midnight a couple came in the next room and fought out loud until 5:00 a:m slamming doors and yelling at each other, we had to leave at 6:00 a:m. I never slept and it was a good thing as the wakeup call never came. I went down stairs explained the night of the couple next door and the wakeup call. The guy at the front desk look at the call list AND SAID OH ! He never apologized ? He said are you a member and I said no he put a sheet on the desk and he said fill this out but not much I can do for you. I just looked at him shocked ?? The lady traveling with us had the same wakeup call issued but was a member and he was all apologetic ?? I am looking at this and was shocked . Our shuttle showed up and I had to leave. I flew back from the holidays and stayed the second night Feb 10th. I asked him if there was a message regarding my complaint and he said what complaint ?? There was nothing filed ? I told him I filled out a form the first night and he said nothing is there to follow up with sorry ?? That was it no more time for me. I am 60 and just retired and a group of us will be traveling together to Mexico every year now and a lot of times twice out of Toronto. If this is the respect for spending our money at your hotel I will happily take our business elsewhere. I am shocked since I am not a member I am treated like dirt. I totally understand this email will be handled like my complaint and tossed in the garbage but thought I would send it anyway as there is a slight chance someone at best Western does care about everyone member or not !! Shocked !!

We stayed at this Best Western before our 6:10 am flight to Cancun on Air Canada and everything went as planned - we got on the shuttle in the morning and arrived in time for our flight. Returning home, we found our connecting flight had been cancelled and nothing was available til the next day. We were handed a brochure by Air Canada with a phone number to call for hotel arrangements. We had been thru this before and found it to be a hassle. I remembered our great stay at the Best Western and called them and they were able to accommodate us for the night. We caught the shuttle and had a great night's sleep and even arranged a late check out with no extra charge. Trish and Patrick and the young man on the night shift were so friendly and helpful they made this stressful situation manageable. This hotel is now our hotel of choice for any future trips to Toronto.

The rooms were spacious and clean. Free shuttle to and from the airport. Restaurants close by, although they shut down at midnight. Overall, great experience and we will definitely be booking this hotel again during future travel.

On the shuttle from the airport I had the driver slam heavy bags on top of mine, breaking my bag. Then as we picked up people at the next terminal, he had me get out and get in a different shuttle as now he was going to take people to another hotel (in the best western plus marked van) No better on the return. Despite having you register for your departure shuttle time, I was forced to wait for a second bus as there weren't enough seats. The hotel is far from everything and run-down.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Matthew U, Thank you for taking the time to provide your feedback. I am deeply sorry to hear of your shuttle experience. I can assure you your comments have been forwarded to upper management to investigate further. The hotel aims to provide excellent customer service, from the hotel, and including the shuttle experience, and we are deeply sorry we failed on our promise to do so during your stay. We hope you will consider staying with us again so that we can have a chance to provide a more positive experience for you. FOM, Tania

didn't leave our car there while we were away, but for the price, it was a great nights stay. Room was comfortable, has a nice clean lobby and the shuttle was on time and an easy ride to the airport. Would stay again

Clean room, friendly service,good WiFi. My wife and I ate at the in-house restaurant....again....very nice. Great stop over before flying out the next day. They have a large shuttle bus that runs 24/7, can't comment on this as I did not use this service.

We stayed at the hotel for one night. Not overly fancy but fairly new, well maintained and everyone was helpful and friendly. Breakfast is 6:30-10. Omelettes bacon sausage potatoes and waffles. Plus lots of cold features.

This was a good choice for a stop before we headed south. Shuttle service is prompt but very crowded.They may want to consider a seccond bus for peak seasons.The room was clean and quiet with comfortable beds. The food in the restaurant was very good with quick service.

Internet kept cutting out. I had to check out after first night (since it was covered with reward points) then check back in (and they had me set to change rooms). Asked for extra towels 3 times in 2 hrs before finally getting them. Parking was also an issue

So my wife and I decided we would do a date night which also included a hotel. We picked the best western because they are well known and are not bad. And the prices are pretty good too Where we stayed was clean. The bed where comfortable. I would stay here again

I stay at this hotel 4 days a week every week. The staff is spectacular. The two most front desk agents that stand out are Ashley and Sandy. Every week they go out of their way to make my stay perfect and are always on top of my reservations. They are the main reason I stay. They always greet me with smiles, and are very friendly and professional. They truly make me feel like I am at home. They are the two sweetest agents here and they are the number one reason I continue to stay at the hotel every week.

Friendly staff, nice clean hotel room, comfy bed, nice bathrooms, and a great breakfast in the lobby in the morning. You have to pay for breakfast its part of a restaurant in the lobby. Free shuttle from the airport is nice.

Stayed here after returning from vacation. Check in was quick. Room was nice, seemed newly renovated. Room was clean and comfortable. Had a great sleep. Lots of pillows!! I would definitely stay again. Only 4 stars as not as luxurious as other hotels I have stayed at.

The clerk was very friendly and fast. I think under 4 minutes we were checked in with wifi password. I had asked a couple questions but she asked if we needed a wake up call. Great had it all worked out. Then up to our room. Comfy bed, Clean, I am happy.

Went to this hotel last week on our way to Cuba. We live three hours from Toronto and had an early flight the next day . They have a parking deal with the room ,that you can leave your car for the week . And they shuttle you back and forth to the airport. They have a pool and hot tub , and a restaurant . Updated rooms and comfy beds and pillows

The convenience of a car rental agency and a Subway store 20 meters away from the lobby of the hotel was excellent. The hotel is very clean and welcoming. There's also a gas station 30 meters from the car rental agency. The parking lot, sidewalks, and entrance way snow was cleared very soon after the heaviest snow fell. Excellent stay!

I printed a similar review that was posted to the wrong Best Western last week. We have stayed her for years for both business and pleasure travel and it is quiet and extremely clean. I never worry about critters at this hotel. Parking is great and the shuttle service is good! Will be staying here three times in the next two months too. Friendly staff, great internet and upgrades to the site improve the hotel.

Very nice, quiet rooms and very modern. You get a very nice room for the rate. Free breakfast that included cold and some hot selections. Not many places to eat that you coukd walk to but many within a 5 min drive. Gas station next door of need to fuel up. 5 min drive to airport.

The overall hotel is good. The pool is nice but has not been cleaned for AWHILE! There was hair& other particles stuck to the sides of the hot tub and the surroundings. The sauna was disgusting. I don't want to know what was stuck to the benches. The check in procedure was good. No problems there. Our shower handle got stuck & would not turn off. The maintenance man was VERY RUDE, not acceptable. I am paying for a service that should work! " YOU'RE TURNING IT THE WRONG WAY I KNOW THIS!" buddy, I know how a shower works & it isn't supposed to get stuck on hot & not turn of. I had this hotel booked for another visit to Mississauga in the future, but I will now be cancelling & looking elsewhere.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear Aliesha B, Thank you for providing your feedback regarding the pool and hot tub facilities. I have spoken with my Maintenance department who have advised me that the facilities are cleaned every evening after closing. We are deeply sorry they were not up to standards during the time you were using them. I have forwarded your concerns regarding the staff member to whom you were dealing with to the appropriate department. We hope you will consider staying with us again in the future. -FOM, Tania

This hotel is perfect for those seeking a stay over with airport parking. The staff are extremely helpful and the shuttle is easy to use and very accessible. He shuttle times are often so the wait time is minimal.

Usual high standard of hotel expected with best western. Very helpful staff at front desk, Free shuttle bus to and from airport always a plus! Had evening meal and breakfast both good standard although not included in room price There are other restaurants near by Indoor pool didn't have time to use it

Chose this spot as it is close to car rental and has shuttle to airport; we required only a few hours to sleep before our flight west; great rest and resataurant available which we did not use as we had a meal before checking-in. Clean, very nice foyer and carts for luggage available. Only negative comment was our wake-up call scheduled for 4:15 am did not happen and I woke-up as my cell phone recieved an email upload and woke me up

The renovations are quite noticable. The rooms look cleaner. The sheets better on the bed and dont slide off anymore. The beds are comfortable. Great discount when you do the zoom car rental on compound. Improved responsive staff. Overall cleaner, more comfortable with more attentive staff. Convenient shuttle service to and from airport.

If parking for long term at the hotel is not available - with traffic etc it will take you more than an hour to fight thru traffic to get to Park and Fly. Not convenient at all and we dropped it off the night before - Thank Goodness! You need to really look into where the parking is and is it convenient or will it eat up your night in heavy traffic just parking your car.

Check in was flawless cannot remember gentleman's name. Room was cllean and stocked with amenities. Second night had water backup in tub within 15 minutes maintenance was here and repaired. Thank you Denalo and front desk Tanya and Sandra. Downfall can smell cigarette smoke often. We stayed on 6th floor. Hot tub was dirty.

Toronto Airport hotel stay on the eve of our departure for a Christmas in the Caribbean: hotel was clean, staff were helpful and friendly and the shuttle bus was on time in both directions. We did not have an opportunity to try the pool or restaurant during this brief stay.

Very nice hotel, perfect for the night before a flight. Front desk staff were friendly and efficient. Room was well equipped, comfortable and clean. Internet worked well. Free shuttle was on time and driver was friendly. Located close to the airport. We would definitely stay here again.

We stayed overnight before flying out of Toronto Airport. The hotel is conveniently located off the 401. Check in was smooth and the shuttle was good. We used the pool, it's a bit dark and outdated but overall good. My only complaint was that the bathroom had a sewage smell that would come and go. Overall a good stay.

We booked a park, sleep, fly package and were not disappointed. The room was as clean as it gets and very quiet. We didn't hear any other door slams or people in the halls. The shuttle to the airport was right on time. The shuttle back to the hotel was there within 1 minute of when they said it would be here. They even called us when it was 3 minutes away. The staff were friendly. The wifi was free and strong. Onsite parking is a definite perk. This will be our go to hotel when travelling from here on out.

Good room with a comfortable bed, temp control and upgraded bathroom. There were lots of pillows and the shuttle service was excellent. Breakfast is not provided and the restaurant was not open at 8:30 Am.

I was on my way to a cousins reunion in Niagra on the lakes, I flew in one day before family members so I just stayed the one night . Nice rooms comfortable, friendly staff. Restaurant in the morning was great.

Hotel stay in december we just wanted to get away and do some shoping and visits. The rooms were nice and spacious and had everything we needed so we came back, one week later, and I am writing this from our room.

Room was a good size and internet was great. However Shower and bathtub looked bad and wasn't the best. I didn't get a very good sleep due to "building noises" such as dripping water and loud heating unit. I would probably stay elsewhere next time I fly to Mississauga.

I'll start off by saying we booked online and wanted to stay here before our early flight in the AM. There were 4 of us staying there with 2 rooms and when booking I used My CAA to get a discount as we were wanting to leave our Car and Truck for the week. No where on their site did it tell you about paying extra for parking. We get there and their parking lot is full for people that want to leave their cars for more than over night...So they gave us a discount coupon for Self Serve Park & Fly which would have us paying $58 for the week...WOW!!! We get up in the morning and my fathers truck was stolen from their over night parking lot...So that was then end to my fathers trip after waiting 3 hrs for the police to come make a report...Now to the discount for Park & Fly...we get back to our car go to pay and the coupon is NO GOOD!!! our price went from $58 to $139... The Hotel is very clean very nice hotel to stay in and that's all I have to say about this...PARK AT OWN RISK Your in the Toronto Area Now!!!

This hotel is located very close to the 401 west of the Airport. The room was comfortable and the wifi was reasonably fast. The staff were friendly and the room was clean. The only downside was breakfast was not included. However the restaurant on site provided and excellent breakfast for 2 for under $30 after tip. Free parking also was a factor as a lot of hotels are now charging for that.

We havent even stayed at this hotel yet but I have called ahead about parking and using travel cards through Best western rewards program (which is awesome) etc on two occasions and both times super amazing service. Staff going above my expectations and really friendly and helpful! Tania in particular has been so great and helpful, thanks!

Have been staying here for business on a regular basis the past 2 years. The staff are friendly always welcoming. Service is top notch. Rooms always in perfect condition. I highly recommend this location.

This was a great Park and Fly hotel, conveniently located close to Toronto Pearson Airport.. Rooms were nicely decorated, roomy and clean and bed was comfy. Lobby restaurant Postcard was also a good and convenient option for dinner, good food and service and reasonably priced. Only issue were the extremely noisy, inconsiderate, rowdy people next door, I called down to the lobby sometime after 11 PM (we had an early flight) to ask them to do something. Apparently they did send a manager to speak to them, but they didn't stop until after 2:30 AM. Walls are rather thin obviously. Shuttle was friendly, punctual and quick, I was a bit concerned about this given some previous reviews, but they were right on time and no additional stops to or from airport/hotel. Lots of parking. I would stay here again if travelling from Toronto.

just spent one night at best western and found thee staff and ate property to be excellent. would recommend to anyone we had breakfast there and it was quite good front office staff was very accommodating and the jamacian shuttle driver was such a wonderful person to chat with he had so many interesting stories to tell. we will stay again next tim in toronto

This is a good hotel at a great value before flying out of Pearson. A few considerations if staying here are the fact they do not have continental breakfast and we did not find any parking when we arrived. It took 2 hours to find a spot. We had paid for the park and fly rate for 1 week and at least 6 cars were circling the parking lot looking for a parking spot. That was frustrating!

Except for the fact that the hot tub was out of order, we had a wonderful stay at this Best western Plus! The staff was very professional and understanding, and she went out of her way to make our stay special.

Room was spotless, all amenities worked, staff were very professional and courteous, also friendly. the restaurant had a good menu and the food was tasty and a reasonable price. Service was prompt and friendly. We have stopped here for the last 3 trips en route to Aruba, and the only improvement i could ask for is the availability of the shuttle pickup from the airport. I would recommend this hotel to anyone. sincerely, Peter.

Staff at front desk was not helpful or friendly. Rooms are small, poorly lit, and in need of updating. There isn't enough on-site parking to accommodate guests wishing to leave vehicles while travelling for a week. The on-site restaurant would not accept our Best Western gift card, even though the front desk staff said they would.. Distance to airport for shuttle is too far

Funnily enough, we stayed at this hotel only because it was the closest hotel to a family member in the area that we were visiting. It was clean, the staff were friendly but not overly so. It was good for a one night stay.

This was the first time I stayed at this hotel. I would recommend it to anyone. I booked a wheelchair accessible room for my stay. The room had lots of space around the bed for the wheelchair to move. The washroom was also large that it could accommodate a larger power chair. Over all I was very happy with this hotel and staff.

easy booking-good restaurant/Bar-great staff-friendly and professional-nice pool--clean and modern room. Convenience of week long parking in the price and the shuttle to airport. Have been to this hotel chain (at different locations) many times. This one I chose for the convenience to the airport with the shuttle.

Excellent staff. Convenient shuttle to airport. Reasonable rates. Lots of parking. In a congested area west of Toronto so extremely busy at rush hour. Drove to restaurant at Square One only 15 minutes away

The 3 rooms I have stayed at in this hotel were clean and tidy, the bed was comfy the internet speed was good, I used the fitness room and it worked well, not many hotels I've stayed at have a fitness room. This hotel has a restaurant/bar for food at night and a separate kitchen for breakfast in the morning, this is not a continental breakfast but a separate "restaurant". The only issues I had with one of the rooms I stayed in is it didn't have a microwave and on the tv, there was no guide to show you what shows are playing currently or what the next show is.

this is the 4th time we stayed at this best western and all we can say is bravo to the staff and management .the comfort of the room and the facilities are excellent.the location is ideal for leaving your car and taking the shuttle(provided by the hotel at no charge) to the airport for travel and returning by shuttle which is also supplied.we have already booked for another stay in march of 2018.

Nothing will make you appreciate the Four Points Sheraton like a visit to this Best Western Plus. As my wife said afterwards: "Well, you live and you learn." First, the positives: The room was decent. Pretty clean. Bathroom wasn't very modern but it was also clean. Parking was easy. The staff were very friendly and helpful, and that counts for a lot. Now... the negatives: We slept in a room with strangely small queen beds. Perhaps we were mistakenly placed in a room with double beds? In addition, the mattresses were a wee bit saggy. You expect that in a B&B but not in an airport hotel. The fan/ air conditioner was loud and made it difficult to sleep. The fridge would spontaneously start making noises until you went over and shifted it around. No movies to order. Only cable TV. No room service. The bar downstairs lets you buy food and drinks and bring them to your room, which is good. The food is... okay. The staff were friendly. The bar itself is desultory with a capital D. Very poorly designed, badly lit and a pretty depressing place to hang out. Although they do pour a nice rye & coke. The pool was semi-heated. No towels available. The hot tub was closed for repairs. The pool changerooms/bathrooms were not sanitary. My wife went to use the ladies' room and came out immediately, saying, "I can't go in there. It looks like it hasn't been cleaned in a month." She provided more details but you don't want to hear them. Overall it seemed like this hotel is way overdue for a sprucing up. Are they short on funds? Maybe we caught them during a bad week? A bad month? Either way, we won't be staying there again.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear siegfriedpalindrome, We would like to apologize for not meeting your expectations during your first stay with us. We understand there is a lot of hotels in the area to choose from, and we are deeply sorry that your first impression of us fell short of a positive one. Although we am unable to determine what room you were in to address the issues mentioned to my team; we appreciate you providing your feedback regarding the work order of the public areas. We are deeply sorry for the dissatisfaction you experienced, and we hope you will reconsider staying with us in the future to allow us an opportunity to provide a more positive experience for you. -FOM, Tania

We checked in after a long drive from Newark. As we were paying for 2 rooms with BW points, it seemed as if no one really cared about the fact we are Diamond Elite status. The front desk staff was not welcoming at all. No welcome bag was offered, (at some BW both points and welcome bag are offered). The room was a basic BW room, nothing special.

I use this hotel as excellent service and had a very early flight and was able to leave my car there and use the shuttle service. The room was fantastic, was very disappointed I had only a few hours to enjoy it, bathroom had walk up sunken tub with jets it was more like a mini apartment the living room was nice , the bedroom was massive with king bed TV and a shower stall of to the side all in all lovely, the restaurant on site was quite good

Stay and Park package was reasonably priced as it is a few minutes longer and farther from "airport strip". Airplane noise was minimal because of location. Really like that you can book the shuttle to the airport as opposed to getting to the lobby early and waiting in line. Timely pick up from airport. Rush hour could be an issue as shuttle uses 401. Hotel: clean, modern; room: clean, functional, modern; restaurant/bar: pleasant server, timely service, menu variety, food was good and priced reasonably.

We used this location as a stop over hotel for a week of holidays down south. We stayed Oct 20/17. This hotel is easy to find , just seconds off the 401 taking the Dixie Rd cut off. It offers free shuttle to Pearson and has on site parking for the duration of your holiday. Although this place was a bit more expensive then other layover hotels we've used in the past it was still competitively priced. The hotel offers a wide assortment of amenities such as free wifi, indoor pool, hot tub fitness centre , restaurant , comfortable modern room, etc. The only minor issue associated with this hotel is the shuttle system itself. The hotel shuttle operates on an approximate 40 minute turn around cycle.. This isn't bad when you are leaving to the airport as you just adjust your schedule appropriately. On the other end when you return its a pain. We've stayed at places with a much faster turn around time. For us the departure shuttle driver was polite, and assisted with all our luggage. On our return, this was not the case. The driver didn't even get out of the vehicle even to open the cargo area doors. All guests had to load their own stuff. To top it off. Once he put it drive he didn't stop for anyone else. If you missed it ...TO BAD. On our return there was a couple running down the walkway in the pick up zones trying to get him to stop but he kept driving. Travel days are long enough without having to wait and extra 40-45 minutes because the driver wouldn't stop. We had an issue during our stay. It was caused because of POOR behaviour from other patrons. We got off the elevator on our floor ready to get some rest prior to our 4 AM departure to the airport. Much to our surprise , the one direction of the corridor was completely blocked by loud hockey parents who thought they had the run of the place having a hall party outside in the corridor. The other direction was no better. There were screaming kids having a hockey game equipped with nets in the corridor . As we weaved through the hockey game, we decided right then and there prior to making it to our room that this floor was not going to work if we were to get any sleep at all. We returned to the lobby , explained the situation and was promptly given another room on the floor below. Then instead of listing to loud drinking hockey parents and the children's hockey game , all we had to put up with was the pounding from the floor above. Once management was made aware of the situation occurring on the fourth they eventually did go speak to the parents as it did seem to quiet down a bit. From a life safety perspective , this loud hockey group were endangering the lives of others and I'm glad management put a stop to it. This hotel only received an average score because of the positives mentioned above. We would return again but not before we checked with other establishments first.

We had an absolutely horrible stay-or lack of stay at this hotel. We flew in late from the west coast with our 3 kids. We called for a shuttle and were told one would likely be waiting for us. After collecting our luggage we found no shuttle to be found. I spoke with the front desk at the hotel who told us the van was out and should be there in 20 minutes. 30 minutes later I called again and was told the driver needed to get gas. 20 minutes later I called again (now well after midnight with 3 girls ages infant to 7) and was told the driver was "able to see us". 10 minutes later was told that they didn't know where the driver was. Driver then arrived and had no excuse for where he was. We checked the gas tank monitor and it was reading 1/8 tank. ***Seems weird that he would have got gas and only put in 2 gallons*** Driver then told me that "the other shuttle had broken down." When we got back to the hotel (now after 1am) I asked the front desk if they had a second shuttle which they denied. I was lied to multiple, multiple times by both the front desk staff as well as the terrible shuttle driver. I then refused to stay at the hotel. I did not trust the staff and I did not feel comfortable with my girls staying at this establishment. The front desk staff told me to contact the manager in the morning. They even took down my contact information The next day I did get a call from the manager who accepted all responsibility for the bad experience and promised a full refund. 3 weeks later still no refund and I called the manager again who told me the refund had been processed but no refund came into my credit card. After multiple calls, as well as an email receipt from the company I still never had a refund granted. I then told the manager that I was going to "dispute the transaction" with my credit card company which she agreed would likely help with the refund. Best Western then fought the dispute ??? This made no sense to me as they already admitted poor service and offered me a refund. Overall I would say "buyer beware". This hotel is conveniently located and the long term parking is a nice benefit but the customer service, shuttle experience and managment all fell far below my expectations.

BWPLUSTorontoAirport, Front Office Manager at Best Western Plus Toronto Airport Hotel, responded to this review
Dear CIszkula, I am deeply sorry to hear of the experience you had with the staff and your shuttle experience. I would love to be of further assistance if you would like to call and discuss this further so we can look into the room charge to which was discussed. I hope we can speak soon, and rectify your concerns. We do value our guests feedback, and appreciate you taking the time to provide yours. Again, we are deeply sorry if there was any misunderstanding, or any inaccurate information provided to you. Hope to hear from you soon. -FOM, Tania

Slow check in, I had to ask everything (when do we get picked up, how do we get back once we land, where do i park) so check in wasn't too smooth. Average/Basic park/stay/fly shuttles very slow compared to other hotels every 30-40min so ask around depending on what you want.

Good hotel with accommodating staff. Easy access to airport with shuttle service - no matter what time you depart or arrive. Plane noise can be a bit of an issue but to be expected if you want to be close to Pearson International.