Best Western Hotel Halton Hills,  Georgetown

3.5/5  - based on 142 guest reviews.
365 Guelph Street, L7G 4B6, Georgetown, Canada - See map
+1 905 877 6986 +1 905 873 2404

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1 adult

 

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Discover this charming CAA/AAA approved hotel located just outside of Toronto in Georgetown/Halton Hills close to Acton, Ontario and a short drive from the Toronto Pearson International Airport. The Best Western Halton Hills offers convenient access to the Mold-Masters SportsPlex Arena, award winning golf courses and the World Famous Bruce Hiking Trail on the Niagara Escarpment. Guests will also enjoy a short trip into Toronto to visit the Ontario Science Centre, the Toronto Zoo, the Air Canada Centre, the Toronto International Centre and the CN® Tower/Rogers Centre. The Best Western Halton Hills offers spaciously-appointed guest rooms and suites, each complete with cable television and high-speed internet access. Guests will wake each morning to a complimentary continental breakfast with freshly made waffles. Additional amenities at this charming Ontario hotel include a fitness center, a full-service business center, meeting facilities and an on-site restaurant. Guests staying at this hotel will be closest to the Toronto Premium Outlet Mall, Canadian Headquarters of the Watchtower Society, the John Elliot Theatre, the Williams Mill Visual Arts Centre and the Georgetown Marketplace Mall. Business travelers will enjoy close proximity to Saputo (Neilson Dairy), the Mold-Masters Limited. Headquarters, Olon Industries and CPI Canada. The hotel is also close to local events including the Highland Games, Halton Place Horse Shows, hockey tournaments at Mold-Masters SportsPlex Arena and other sporting events. For superior customer service and a convenient location, make a reservation at the Best Western Halton Hills! Limited pet friendly rooms are available. Please contact hotel at time of booking if bringing a pet. Enjoy your stay.

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Room 1

Guest reviews


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based on 142 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
45
Verygood
 
39
Medium
 
34
Poor
 
9
Horrible
 
15
Business Business 31
Couples Couples 38
Family Family 44
Friends getaway Friends getaway 12
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Halton Hills,Georgetown
  • 3
    « Staff too busy talking »

    The room was nice as was the night check in lady. If the morning staff & breakfast that finished us. 1 hour before breakfast is over had to ask if there would be more food as there was very little & 2 of us to eat. The lady/maid/cleaning staff was walking around with a plate of FOOD & talking at the front desk. The front desk lady brought some more food. Then a day time front desk girl comes & there is a gab fiest in the breakfast room. They sat down beside us as if they were guests & we had to listen to all their personal business. Then the 3 of them were around the coffee & we had to ask if we could get some. The food was terrible. Powder eggs. Toaster broken but replaced as we were leaving. Come time to check out the girl was in the breakfast room AGAIN. Had to wait as she ran out. She knew they were doing wrong but so what. We have stayed here 3 times. It has only gotten worse. Problems with breakfast the last time also. I don 't ask for much but don't want to have breakfast with the staff. Didn't know they get paid to visit. What a jog. We will not be going back there again. Will go somewhere where they appreciate the business. They charge more & you feel like you are intruding on their time. Never saw staff take advantage so much.

    5
    « Good stay »

    Proper setting, motel style building. Friendly staff, priced appropriately. Lots of restaurants nearby, and shopping available. Parking in front of your room is also handy. Will stay here again in the future.

    1
    « The manager has a very ignorant attitude. Rude and unhelpful. »

    The female manager is very nasty, unhelpful and argumentative. Seems to like to fight rather than provide customer service. We paid for a foreign guest to stay here and she refused to confirm whether he arrived or put us through to his room, even when the room was on my credit card. She was yelling and being a certifiable loon on the ohone. Total idiot. Do not book a room here if you can avoid it. GO TO STONE EDGE ESTATES BED & BREAKFAST INSTEAD. BEAUTIFUL DECOR, INDOOR POOL, HUGE MANOR HOUSE WITH GORGEOUS GROUNDS AND THE OWNER IS AN EXTREMELY HOSPITABLE AND INTERESTING HOST.

    3
    « Have stayed at much better hotels »

    Overpriced for the services available, Breakfast was poor. Location was good. Internet and TV worked fine. Not the most up to date hotel for the price paid. Entry to the rooms are from the outside. Clean rooms

    1
    « Untidy, and manager is an unreasonable and difficult person »

    Had difficulty trying to get bookings finalized with the manager. She seems determined to present problems instead of helping resolve them. Rooms are unclean and service leaves a lot to be desired. Bathrooms had hair in the tub and water stains all over the counter.

    5
    « Fantastic Small-Town Motel Option »

    We had to do a very last-minute motel switch in the Georgetown/Acton area and the staff were more than happy to help us out, the place was very clean and comfortable. A great spot if you're happening through. Beware the beer prices at the neighbouring Shoeless Joe's though...

    5
    « Very pleasant staff and perfect accomodation! »

    We had stayed here before and note that they have made VERY positive changes! We booked this hotel a month before Christmas Eve and although they do not provide e-mail confirmation, I did get a confirmation number and they called me approximately 1 week before to confirm, nice touch! The room was spacious, clean and just what we needed for our one night stay. Plenty of bathroom accessories, bed was extremely comfortable and SO clean! Most impressive was the staff! The gentleman at the front desk was SO pleasant and helpful. He was the one that also called me a week before to confirm. I like that we can deal directly with the hotel for reservations, much more personal. He explained the Christmas hours and procedures in great detail, explained that there would be no breakfast Christmas morning...understandably! We have had their breakfast before and it was very good. He offered us granola bars and other snacks, which we graciously declined as we were heading out for a huge Christmas meal. He even escorted me to the door and held it open on my way out. We were VERY happy with everything!

    1
    « Nightmare checking in »

    We have used this hotel on numerous occasions despite constant issues checking in(when reservations have been made in advance). Unfortunately being the only hotel in Georgetown, we continued to stay there. After our last stay, despite it being the only hotel in Georgetown we will never stay again.

    4
    « A comfortable stay »

    We had a queen bed room on the ground floor, at the back of the motel. The location was very quiet. The room was clean and well appointed. Comfy bed and pillows. Great shower pressure and temperature. Heating worked well. The bathroom floor was cold, though, as there is no heater in the bathroom. I was happy that there was pure chamomile tea offered in the room. Front desk staff was friendly and helpful. We did not have the breakfast, but it looked pretty standard; cold cereals, toast, and I saw a waffle machine. Overall we were pleased with our stay at the Best Western Halton Hills.

    3
    « Not Many Other Options in Town »

    This is a standard motel, with doors opening onto parking lot. I was in town for business and it was the best option of only a few. Stayed 3 nights. Room had a very strong 'air freshener' scent (strong enough to induce headache), which went away by the second day. There was a mat near the door which looked like it would be used for a pet bowl, so perhaps that's the reason for the air freshener. Housekeeping wasn't great (toilet not cleaned at least one night). One evening I arrived back to the room to find the bed not completely made up (pillows and bedspread on chairs). Response from manager was that my arrival might have caught housekeeping by surprise so they left it (that made no sense as there was no one in the room when I pulled up to the door). Also they responded that hard water makes the toilets appear dirty (also not the issue). I did appreciate the response, and staff was friendly. If there was another option close to my business needs I would have stayed there. Fairly expensive considering the property seems a bit old and run down.

  • 2
    « Not Ideal »

    service was great but took 4 key attempts to get into the room, the pillows were awful, bedding way too hot. there was NO water pressure in the shower. could not wash my hair as the shampoo would never have rinsed out.

    4
    « Making effort to keep up todate and serve well »

    An older property but it shows evidence that efforts are made to keep it excellent condition. this compensates for the need to park outside your door as was the style some years ago for motels. I would stay there again.

    1
    « Thieves... »

    I booked a room about 4 weeks ago by phoning the hotel directly. First off, Linda who I spoke to was quite rude and told me I would have to call back as she was on the other line with another customer. Poor service to start with and it only got worse. Three weeks afterwards my plans changed and I would not be needing the room after all. I was well within the 24 hour cancellation time frame being 3 weeks away until my actual booking. The problem lies with the refund they will not give me. They have charged my credit card and will not credit me back. I have called twice and emailed twice. Still no refund. Linda tells me they don't charge before you come for your stay, but they did. A mistake has happened on their part and they will not fix it. Next step is BW head office. I have also disputed the charge with Mastercard so hoping they come through for me. Would not recommend ever giving this hotel your credit card info unless you are there in person and only pay for what you get.

    5
    « service »

    ia friendley hotel,good location, georgetown is nice friendley town lots to & do, love it when hotels are pet friendly, breakfeast should abit loner hours for those who are there for a relaxing time,nice place to be

    4
    « Great Service »

    We needed a pet friendly room and unfortunately one was not available. The front desk clerk, Linda, thought that the on-line bookings for the pet friendly rooms was a booking error. She took my name and phone number and called me when the clients arrived and announced that it was indeed an error and they did not need the room. Linda was very helpful and went out of her way to ensure that we had a room for the night. The room was clean and comfortable. Our only issue was the additional cost for our pet. It seamed a little high.

    5
    « Beautiful hotel »

    We called ahead to this hotel and booked it even without a credit card .... Friendly staff ..... Clean comfy beds and room :... Breakfast included and a restaurant right next to the hotel with delicious food .... Nice quiet hotel...... We would definitely recommend this hotel .....

    4
    « Service was excellent but a bit pricey for a motel »

    The hotel staff were great! My wedding was the next day and I forgot to print off my speech and they did it for me quick and easy no questions no charge! I was very impressed. The breakfast is small but tasty. The rooms are normal.. nothing special. The price wasn't the greatest though... I have had way better rooms for less. And it is kind of like a motel style where the rooms are accessed outdoors. not a hotel.

    2
    « Poor »

    upper rooms are very bad thats the reason we booked a lower room months ago but deed not get one ,when you step into the room there is step down about 8 inches you do not expect this could easily fall

    4
    « Location »

    The location of the Best Western in Georgetown was great - near mall, grocery store - within walking distance. The room decor could use some updating but all and all we felt very comfortable here. The staff was very friendly and informative.

    4
    « comfortable accommodation, clean, no bereavement rate »

    We needed a place to stay due to a death in the family. The beds were comfortable, the room clean, everything worked (air conditioning, tv, shower, fan in the bathroom). The towels were plush and soft. Shampoo and soap provided. We didn't try the complimentary continental breakfast (6:30 am-9 am). The hotel is 2 floors. We were happy to stay on the ground floor as there is no elevator. The decor is neutral. We asked about a bereavement rate but none was available. There is lots of parking, if not by the room at least fairly close by - no charge. Guelph Street is Highway 7. It was mostly quiet, however, when a neighbouring room ran the bath or shower it was quite loud.

  • 3
    « Not handicapped equipped »

    Upgrades to include handicapped rooms & wheelchair accessibility is needed. Housekeeping staff made our stay more enjoyable although we chose not to have housekeeping services just asked for extra towels & coffee.

    5
    « VERY SATISFIED »

    Our stay at this hotel was very pleasant from all aspects and would return to this hotel without any hesitation. Very good staff, gave us a feeling of warm welcome and as if we were family.The breakfast area was very clean and all supplies and food items were there even towards the end of breakfast time which is very unusual with continental breakfast set up.The landscape and property are very clean and well maintained. The staff were very knowledgeable about their town and offered us a lot of nice suggestions of places to eat and see.Keep up the good work and service that you offer. My wife used the gym facility and commented that it was very clean and safe.Normally gyms in hotels are dull and smelly but in this hotel it was kept very well.

    4
    « Best Western Georgetown Review »

    I came to the Best Western Georgetown after a long and exhausting bike trip from Tottenham. When I checked in, the front desk was very helpful in getting me checked in to the room I needed. The one King bedroom was very nice, room was well decorated, bed was very comfortable, and nice relaxing shower. The free wifi was very useful in assisting me to plan my trip for the next day. Also, breakfast was very delicious and offered a wide variety of tasty items. Upon checkout, front desk lady was very helpful in getting me signed for Best Western Rewards program. Overall, very pleasant and relaxing stay! Highly recommended!!

    5
    « A great stay at the Best Western Halton Hills, Georgetown, Ontario, Canada. »

    A great stay at the Best Western Halton Hills, Georgetown, Ontario, Canada. Had a great sleep in the very comfortable bed. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location.

    5
    « Great Experience »

    This hotel was wonderful, the staff at the front desk we're super pleasant and patient. The phones were ringing off the hook when we arrived to check in but he made sure he checked us in before answering the phone. Great customer service but I felt bad he couldn't answer the phones. I Hope everyone else will have as nice of a stay as my boyfriend and I had.

    5
    « Clean & Comfortable:) »

    Always a pleasure to stay here. The beds are sooo comfortable! The staff are kind and helpful. I look forward to my next stay. I noticed the workers installing new carpet in some rooms. :) The waffles were amazing as always, and the fruit makes me feel less guilty about eating the waffles. Great value for my $!

    4
    « very good »

    very good we liked the experience will recommend to friends and families keep the price down and the quality good will enjoy receivin emails for promotions will be coming back soon beacause we have family in toronto

    3
    « Clean, cozy and convenient, but shocked at what we witnessed »

    We frequent the sports bar Shoeless Joe's (across the parking lot) and thought it may be a great hotel to stay at just for a change when we watch our Jays/Leafs games and want to have a few drinks. We live only 15 minutes away, so it's nothing for us to go there every week, so we thought to try it out and maybe make it the norm. We stayed here for one night, and today is the day after. After what we had witnessed, we are questioning the ethics of management and of Best Western's standards. To start, we called late in the afternoon to inquire about availability that same evening. Once we received the confirmation of availability and the cost, he said there were "6 kings left at $114", we informed the gentleman on the phone that we would call back in 5 minutes with the CC number. Almost immediately after, we called and after numerous attempts, someone finally picked-up almost 30 minutes later (we were just about ready to give up). In any case, we confirmed our booking, paid by CC, then hung up. We arrived at the hotel about an hour later to find a sign on the desk "be back in 5 minutes", so we waited. Front desk finally arrived about 15 minutes later. We checked in, went back to the car to grab our bags, walked into the lobby, wanted to ask for the wi-fi password, but again, there was no one in sight and the "be back in 5" sign was back up. A couple of hours later, we headed to the restaurant across the parking lot (once again no one at the desk) and had dinner and drinks. We happened to see the front desk gentleman sitting at the bar, thought nothing of it (thought he was done for the day), said hi then carried on. After dinner, walked back through the lobby and there was an elderly woman with a walker, barefoot (pants almost falling off) and she anxiously looking for someone. We proceeded to our room then began to hear her banging on the counter. That's when we thought we should ask if she wanted help. We walked back to her and she said she had been waiting for 20 minutes. A minute later later, that same front desk guy who checked us in and who we just said hi to while sitting at the bar shows up with a portable phone in his hand and asked the lady what she needed, then we hear "oh, you locked yourself out again". We went back to our room. Minutes later while we were out on the balcony near our room, we watched as the front desk guy headed back to the bar, with phone in his hand. Are you kidding me? He left the premises and has been leaving his station without anyone tending to the guests or the hotel? We were floored. What if there had been an emergency? Unacceptable!!!! In addition to all of this, we were charged $158, after being quoted $114, directed our concern to this same gentleman earlier, and he said "oh, we can't do anything about this, it was someone else who quoted you and he is gone for the day". Seriously? I doubt we will be coming back if this is how they value their customers. Too bad, the room was cozy and clean, and we would have loved this to be a frequent easy get away. We will be reporting this to head office.

    5
    « Great service »

    Amazing staff, caring, always available .... Always clean, great cleaning crew Breakfast was the best compared to other hotels Easy to get there, and a very good restaurant beside ! Thank you to everyone

    3
    « In need of renovations. More like a motel »

    We stayed here for one night even though we had read not so good reviews as it is very close to where my son and new granddaughter live. The decor is quite tired, the carpet not so clean and almost no water pressure from the shower. On the good side the staff was nice, the beds comfy and sheets clean and the (free) breakfast offered a lot of variety. Overall, next time we will travel a bit further for a nicer hotel at almost the same price. Hopefully they will renovate soon as we visit almost once a month.

  • 3
    « Could have been better »

    Not the most friendly receptionist I've encountered. Service wasn't up to standard in my opinion. Rooms were average - nothing spectacular - but a bit over priced. Would most likely find another place to stay next time I'm in town.

    1
    « Lady at reception »

    I have stayed many times at this hotel due to work and proximity but over the years, with new management and especially the lady in front are not very helpful or welcoming. Rates are inconsistent, sometimes I pay $150 for a weekday and then sometimes $117 for a Friday. Any questions, and the lady in front gets agitated and seems happy not to take my business. And that's exactly what they are getting moving forward - not my business. Sorry Best Western - you guys are on a down hill slope.

    3
    « Only hotel in town; ok place to sleep »

    I have been coming to this hotel for many years on business in G'town. The hotel is the only one in town, and while the rooms are modest, they are decent. There are no elevators, but there rooms on the second floor. 24 hour front desk , and free breakfast (some cereals, store bought pastries, and malted waffles, along with coffee and juice) are some of the amenities. TV programming is good. Some rooms have mini-fridges and microwaves, but not all. Furniture and fixtures are mid 80s standard hotel quality material. The staff are always nice and helpful. The rooms sometimes have some bugs in them (due to the hotel's somewhat rural location) Ample parking there, and there is a Shoeless Joe's diner only a few meters away in the car park. If you only need a place to sleep, this will do.

    3
    « Expecting a little better for Best Western! »

    I have stayed in a few Best Westerns in North America. This one is not up to the standard that I have seen. Confusion at the front desk at on what rate they were going to give me. It sounded promising but didn't end up that way. I was just another customer. I think they realize that there isn't much for hotels in this area so why should they give me a good contractor rate. I get it! The room was clean! Value just not there but it is what it is!

    3
    « A palce to sleep »

    The Bets Western on The Hill is a standard place to sleep.. The staff was very friendly The room was clean and stocked with towels and toiletries The individual heating and cooling in the room was nice Free Wifi and a Nice breakfast included

    2
    « Truck Stop Motel - Stay Elsewhere! »

    I went with a team and so the goal was to stay with the other kids and families. If you have no choice - you can stay here. If you have a choice - stay elsewhere. It's a dump! Booking was a mess - with lower rates on the site not honoured, multiple calls needed and an eventual expensive rate! The rate actually went up while I was on the phone! They said too bad - we're filling up so you can pay the higher amount or nothing. Because of the team, I paid. But I expected a reasonable hotel, a decent room, a pool for the kids, a nice breakfast.... You'll get none of that! Dumpy, dirty roadside motel with rooms to match. Keys that don't work. The most pathetic breakfast I've seen. No pool. We had fun as a group - so all good. The Shoeless Joes in the parking lot is a handy option. But I won't be back unless I'm forced again!

    1
    « Terrible Customer Service »

    Reserved a room on the Best Western website and the hotel would not honour the rate quoted. I took the room and spoke to management the following morning. They were terrible, I just accepted the rate and paid the bill. I will never stay at another Best Western.

    1
    « Unreal! »

    We stayed here on a whim as our plans fell through. Our cost for the night was a $180.00!!! Imagine my disapointment, when I wanted to have a simply bath before going to dinner. The plug didn't work. We called and they sent someone but he didn't have a clue how to fix it. Next morning I can hardly wait to have a shower. Imagine NO HOT WATER!!!! NONE!!! We told the front desk and they admitted they have a problem and that was it. Nice of them. If you want to stay here, bring some fresh wipes!

    5
    « Good Two Night's Stay »

    We booked this hotel as the closest to Acton, Ontario where our son and his family had moved to. It was very nice, clean & comfortable, so we booked a 2nd night while the family was unpacking at their new home. Initially, the cable was out in the area, but the staff (Antonio) gave us good service in initially trying to fix it and then advising that the problem was with the cable company. We went out and when we came back it was fixed.

    2
    « Locked out »

    Stay here for a couple of days. The room it's self was fine, however our door lock on night stopped working and we were locked out. The staff said they had no idea how to fix it and if we were to go out we had to be back by 10pm as there was no one duty from 10pm, Staff are lacking in basic maintenance training and why is no one on duty during the night!

  • 1
    « DO NOT STAY HERE! »

    There was a centipede in the sink. The sound is so bad you can hear the person in the next room coughing. Mattress was lumpy. Old old old.... never updated for dozens of years. Room opens up to outside walkway... people stop and look right in your window!!! We contacted Best Western Customer Care and never receieved a reply from the manager. Do yourself a huge favor and stay away from this ugly sad place!

    4
    « Friendly Staff »

    Stopped over in Georgetown after a day in Toronto. Surprised to find that the hotel was booked because of a Microsoft Convention in Toronto. Staff was welcoming,and provided directions and suggestions for the local area. Our room was clean, but missing towels, they brought them right away when called.

    5
    « Great place to stay »

    I have stayed at this location many time, I have never encountered any problems, room always clean and neat. The staff always helpful and cheerful. The manager goes out of his way to make your stay a pleasure. Would recommend this hotel to all.

    5
    « No issues whatsoever »

    I stayed at this hotel during a quick business trip. I have stayed here before and the staff are always welcoming, room is clean, all necessary amenities are available. That's all I want/need and the price is very reasonable.

    4
    « Quality and Value tucked in right off the main road. »

    Tucked away just behind one of the local bar/restaurants, the Best Western is one of the few places to stay while in Georgetown. It is well located as it is not far from Norval, Acton, Limehouse and Glen Williams. The owners are friendly and community oriented and they keep the place spotlessly clean and comfortable. The service is great, everyone is helpful and very knowledgeable about the surrounding area. If you're looking for comfort and convenience - look no futrther.

    3
    « day saff and service were excellent, night staff......not so much. »

    The room was adequate and what I expected for the price. The day staff were amazing, helpful, welcoming accommodating and friendly. The evenings did not go so well, there were people in lawn chairs drinking in the parking lot in the evenings, and the night staff were no where to be found when I needed assistance with my card late one evening. I was not comfortable at all in the evenings. I think the management should not allow large gatherings of people drinking in the parking lots where guests enter and exit their rooms, as a single women I felt very uncomfortable coming in both nights. The folks were not extremely loud or rude, but I feel they should have gone to a pub, or somewhere else for their evening libations.

    4
    « Comfortable bed »

    Stayed at this hotel for one night. Bed was comfortable, and though the pillows were small, there were four of them, and they were just the firmness I like. Room was clean, and the staff was friendly. Breakfast was a nice variety. Will stay there again.

    5
    « Best service, friendly staff, clean and perfect location »

    I highly recommend this facility for anyone wanting to stay in a friendly home away from home environment. This location is perfect for business people and also for families. The Management is very helpful and staff are well trained.

    5
    « I don't get all the bad reviews.... »

    Well, I don't get why this place is rated 3-star. Like, I don't get it AT ALL. I suspect it has something to do with the fact that it's a motel, and it's in a small town on the only highway. But I want to go on the record as saying that I feel that anything less than 4 stars is unfair. I booked here because, frankly, I couldn't find anything else. I read the reviews and braced myself for a crap experience, reminded myself that it was only for one night. So... whatever, I figured. The surprises began at reception, when I checked in. Big smiles, big welcome, offers of coffee and water and did I need a taxi anywhere? The second surprise happened in my room, when I walked in. I thoroughly expected a run-down, slightly-unclean room, maybe a kettle if I was lucky... and I got none of that. Spotless floor and sheets and washroom. A great little coffee machine. Fragrant soap and shampoo. A functional hair dryer. Free wifi. Large towels. And it was quiet - so incredible quiet. And I was next to the stairs! The next morning, when I went to check out, I got my final surprise. My husband had booked a second night for me by accident, and it was a 'non-refundable' booking. I was annoyed, but figured that I'd have to just eat the cost. But the manager told me that he'd cancel my reservation, at no charge at all! It was so kind of him, and I didn't expect it; I certainly didn't ask. He offered, and it was great customer service. OK, it's not The Ritz. It's a highway motel. But it's the best motel that I've ever stayed in, and no lie. I have no clue why it's getting bad press, because I don't see why it should. Great staff, clean rooms, above-average amenities, ideal location. A solid 4 stars from me, with 5 stars in some areas, like cleanliness and staff.

    5
    « Great place to stay »

    Have stayed at BW Georgetown many time, have never had a problem. Rooms are spacious and always clean. Staff is always cheerful and willing to help. Plenty of shopping and places to eat near by. Highly recommend.

  • 4
    « Nashville North »

    Stayed one night. Check in and out was handled quickly and efficiently.Very clean and fairly quiet considering it was sold out. One obnoxious guy at front desk was handled well by the staff. The beds were comfortable. Continental breakfast was fine.

    4
    « Very Good Hotel-Outside needs a little work. »

    Pleasant stay, we were there for a wedding. Check in was great, staff was friendly. Room layout, decor, comfort and cleanliness were perfect. Outside needs a little attention. We were on the second floor and part of the metal on the balcony was separating from the concrete. Overall, a very good stay.

    4
    « Clean hotel with basic amenities »

    This hotel was very clean and the staff was friendly. Rooms are small it was fine for what we needed. Pillows are small but the bed was comfortable. Breakfast was good but options were limited when it came to fresh fruit. Good value for what we paid.

    5
    « Very clean and friendly service »

    We stayed here last night and i was very impressed with the quality of service. Chevk in was very fast and the rooms were very clean. The next morning check out was also extremely fast and had great service. I would highly recommend this hotel

    5
    « When we needed help the most »

    My husband and I stayed here for a week after our house fire. This was the only hotel that would except our dog. All of Orangeville and Caledon didn't have hotel for our dogs. These people were amazing Miss Linda was extremely helpful when I called 10 times to get organized with insurance. The rooms were clean and the beds were heaven. The breakfast was amazing and coffee great . All the staff were kind and smiling. Can't remember the lady who works nights but she always went above and beyond. I was impressed as I have stayed here 20 years ago and it wasn't that good then. Big improvement. Thank you

    4
    « Small room, nice bathroom »

    Standard room, but a large bathroom made it a bit special. Good location along the main strip in Georgetown. There is no indoor corridor to get to the breakfast (free) room, so you need to put on good shoes and a sweater in winter. Breakfast starts at 6 on weekdays, but only 7 on weekends. The night clerk made coffee for me earlier as I was letting my wife sleep in.

    2
    « unproffesional and immature staff »

    I stayed at this hotel with 3 other friends for new years eve. As with everyone else staying at this hotel everyone went down to nashville north for the night. On our return we met up with a few other guests at the hotel and carried on the party in our room. Around 330 hotel staff came to tell us it was time to quiet down and extra people had to leave the room. So we abided by their request and sent everyone packing and we went to bed. Upon checkout i was charged an extra $90 for extra people in my rooms even though we didnt have more then 2 people stay in a room. So in response i called best western corporate office to lodge a complaint. Corporate then called the hotel to get their side of the story but with no response. A week went by and i had to call again to see what was going on, they attempted to call the hotel again but to no avail. Another few days go by and I call again, and finally I am told I will have a response within the hour. Finally I have the response which says -330 a security round was conducted and found we had extra people and were told to send everyone back to their rooms (which we followed) -I'm also a platinum member with best western rewards. I was told that i was awarded points for both of my rooms (I had to call corporate as well because they would only reward me points for one room, and stated I only had 1 room booked.) -I was told I have never stayed at this location before (yes I have, which i mentionned upon check in) -I was told they were curteuous by not charging me for a late checkout (i checked out at 11;02 because i was waiting in line, and the front desk lady was too busy being rude to me as well she didn't know how to take money away from my deposit) I have since responded to the email, and 3 days later have yet to receive a response. So i called the hotel and asked to speak to the manager, they asked for my name in which i told them. Immediately I was given an uhhh ohhhh she just had to step out for an appointment. In response to this I called corporate again who then reached out to the hotel once again and low and behold they were able to talk to the person I was trying to speak with. I was then advised that the hotel will not refund my money and there is nothing I can do about it. So now I am left with a $90 charge, a hotel who doesn't have the professionalism to respond to an email or answer my phone call, and a corporate customer care that won't do anything. As someone who stayed in a best western hotel for almost a month of the last year you would think they would do something to keep me as a customer, but no they are treating me like this.

    4
    « Front desk staff = Best Part »

    This hotel is decent. I will start off with that. The rooms are clean and a bit on the small side. The Pillows are awful. Throw pillow-sized. Down filled, too small and soft to be comfortable. The front desk staff, however is where its at. We were checked in by Allison. She is probably the best concierge I've ever dealt with. We ran into an issue with check-in (We booked through Hotels.ca). Allison helped us through the entire thing and made sure we were set. She was extremely sweet and kind. We always got a smile and were asked how our stay was going/if we needed anything every time we walked through the lobby. (The lobby is the easiest way to get to the back of the hotel). Overall, decent hotel. Awesome staff. TERRIBLE PILLOWS

    2
    « disappointing »

    In our experience staying in many hotels we don't feel it's appropriate for housekeeping staff to sit in the breakfast room discussing their lives loud enough for us to hear them. We felt very uncomfortable as it felt like they were waiting for us to eat, pack up and leave the hotel so they could get on with their job. Also, more training with an experienced person when training is in progress. We put the "maid service" decal in the card slot outside our room one morning. We arrived back at 11pm to find nothing done, no clean towels or anything. They apparently "misunderstood" what the sign meant. Then there was the new girl who checked us in, and gave us a different persons sign in information. Then she tried to pre charge our credit card with the full amount for the room, despite our booking it with the knowledge we were using our rewards points for 2 of our 3 nights. It was stated clearly on the checking in information. I also didn't appreciate the male manager stopping us as we are walking out the door asking us how we enjoyed the stay, hovering over us at our first breakfast there, and feeling like we were being watched as if maybe we didn't belong there. If it wasn't for the assistance of Allison, the evening clerk, this would have been a zero rating. She felt so bad for all of the negative experiences we were having that she bent over backwards to try to make us feel welcome and wanted. Because this is the only hotel in Georgetown, options are nil.... we should have stayed with our original plan and stayed in Brampton. Rates are way too high for 2 dbl beds at $146 (incl taxes) for the end of October

    5
    « Wonderful »

    This hotel is always clean, Staff is always friendly and helpful. Will look up information if not known. The location is good. Restaurant's close by. Convenient to shopping. When needing to stay in Georgetown area this hotel will be the one I would always choose, as long as they keep up the quality of service.

  • 4
    « Comfy beds »

    Not many motels in Georgetown, but this one was recommended to us and has been around for years according to the locals. Nicely renovated and clean rooms. Had a quiet sleep on their comfortable beds There is a continental breakfast included, which is standard fare. Lots of parking. Our friends from Georgetown were impressed with room.

    1
    « Best Western Getting worse »

    When I checkin, I was asked to pay instead of deposit, and the guy working for this Hotel told me they don't offer the invoice which I am going to stay this motel level Best Western. Personally not recommend this MOTEL to people. Their room smelt so bad, wet room is so small, beds are double beds instead of the Queen size which is the Best Western standard. We have four people in the reservation, but only three bath towels in the room. No coffee bar is refilled, and breakfast room is tiny small without sausages and enough food in the morning. Very bad experience.

    5
    « Personal Service »

    Great personal service; clerk showed me to my room and ensured my A/C was on and right temperature......hotel is on the main street, but very quiet...A few restaurants are close by. Also a few strip malls for any shopping..

    5
    « Best beds ever, quiet and close to the GTA »

    I was quite amazed at how close this location is to the Greater Toronto Area. The beds are unbelievably comfortable, My daughters and I slept like a rock! It's set back from the main highway and therefore very quiet with a double floor and one level of drive up rooms. Well done Best Western, I will definitely keep this hotel on my radar. A pool and slide would be the only suggestion I could think of. Bravo!

    5
    « good value »

    Stayed here for a wedding August 2015. Breakfast was included, lots of choices. Staff very polite. Received a room upgrade which was not needed but a great bonus. Comfortable king size bed and many easily accessible outlets for recharging devices!

 

Getting to the hotel ...

All directions
·From: The east. Toronto or Pearson International Airport, take Highway 401 West to Winston Churchill Boulevard, Exit 333. Go north to Highway 7, Guelph Street, and turn left. The Best Western® Halton Hills is on the right side on top of the hill. Alternate exit from Highway 401 is Mississauga Road, Exit 336. ·From: The west. Windsor take 401 East to Winston Churchill, Exit 333. Go north to Highway 7, Guelph Street, and turn left. Best Western® Halton Hills is on the right side on top of the hill. Alternate exit from Highway 401 is Mississauga Road, Exit 336. ·From: The south. Buffalo take Queen Elizabeth Way, QEW, east to Highway 403. Exit at Winston Churchill Boulevard North, an alternate ...

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