ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Travel Hotel Toronto Airport, Toronto

4.5/5  - basé sur 1153 notations.
5503 Eglinton Avenue W, M9C 5K5, Toronto, Canada - See map

Welcome to the Best Western Plus Travel Hotel Toronto Airport! Staying close to the Toronto airport (YYZ) makes travel easy, which is why this Toronto/Mississauga Airport hotel is a favorite among frequent fliers in Toronto and keeps guests close to their next flight. Your Mississauga/Toronto hotel has everything you need for a fantastic business trip or a family getaway. Renovated rooms with 42-inch LCD TVs, hands free phone and single serve coffee makers in all rooms are the touch of home you need, when staying away from home. A refrigerator and microwave in all rooms make it ideal for longer stays. Airport shuttle policy: Toronto(YYZ)airport shuttle is on-call 24-hours a day for guest check-in & check-out. Shuttle is not available for car rental pick-up/return, baggage pick up or any other purpose. Luggage restrictions: 1 piece baggage and 1 piece carry-on per adult. Extra baggage for a fee. Pick-ups from airport can be scheduled by calling the hotel at 1-866-459-1234 & 416 620 6805 or use the courtesy phones at Terminals 1 & 3 once you have your baggage. Drop-offs should be scheduled with the front desk one day prior to your departure or at check-in time if you depart the next day. Shuttle leaves the hotel to the airport every hour on the hour 24/7 for drop-offs. The Mississauga East/Toronto West corporate area is also in the neighborhood and is the top destination for many of our business guests. If you are visiting the corporate offices of Sobeys, Bell Canada®, Ricoh Canada®, Parmalat, GayLea Foods, Lasik MD, Staples, Sunnybrook, Baylis, Senor Discovery Tours etc. , Stone Oil & Gas, Skechers you are sure to enjoy our free hot breakfast, high-speed internet, and long-term parking(for a fee). Add 1 week(PK)or 2 weeks(P2)parking for a fee and be assured of the fact that you are minutes from the Toronto(YYZ)airport. Check parking availability at the front desk. In House Restaurant-Best Bite Bar & Grill, open daily 4pm – 10pm

Best Western Plus

Travel Hotel Toronto Airport

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1138 guest reviews
NOTE ISSUED
Excellent
556
Very Good
406
Average
110
Poor
35
Terrible
31
REFER TO NOTICE
Business Business
227
Couples Couples
390
Family Family
289
Friends getaway Friends getaway
84
Solo travel Solo travel
132
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent and comfortable stay"

5
21/09/2018

All travelers (business, family or tourist) recommended to stay this hotel for excellent service, location and quality of the property. Services was excellent, property was neat & clean, very affordable cost, location was excellent.

"Convenience and Comfort"

3
18/09/2018

Stayed here an overnight on a layover en route to Germany. Shuttle pick up from airport was very quick. I was picked up within 10 minutes of phoning from baggage pick up area in Terminal 1. Ride to hotel was quick;less than 10 minutes. Only potential drawback was that I had to load and unload my luggage onto the back of the shuttle. The driver surprisingly so made no attempt to offer to assist in this for me or the other passengers. I found this quite odd. Check in was fast and service desk attendant cordial. Room was on the smaller side but clean. There was a smell upon entering the room but I think it was because the air conditioning system was off all day. The air conditioning system was ok but room was still warm through the night. Not many places to walk to around as it's in a business district. I walked to a grocery store but it was 3.8 km away. Gym is small. Equipment is a bit dated but worked just fine. I am a runner and the treadmill was good enough to let me run 5 miles. Gym was very warm with only a small stand up fan to circulate air. Overall this is a very acceptable hotel for an overnight stay. For the price I paid I can't complain and it was one of the cheapest hotels available at $150.

"i was stay this hotel for 18 days. rating EXCELLENT. ALL SERVICES RATING 100 % EXCELLENT"

5
15/09/2018

Really It Was Very Excellent hotel. I was stay that hotel for 18 days . GM MR. KABIR was Very good management and really nice person. all good staff..are very good and they service best. in future i will always stay this hotel. all room is best. breakfast was best.

"Super"

5
04/09/2018

The staff is very professional! The room was comfortable. We enjoyed staying at this hotel. We were not aware the restaurant was being remodeled the night we were there and we did not have a car so that was a bit of an inconvenience...otherwise everything was fine. The lady who handled our check out also drove us to the airport. She was super friendly!

"Great value for transit stay"

4
02/09/2018

Nice & clean room with all amenities required for transit stay. Hotel shuttle to and fro from Pearson airport was very useful; you need to call them as soon as you reach the Pick up point. The ladies at the reception drive the shuttle, so they normally come (in about 15 to 20 mins) once they get your call. Staff are helpful & courteous specially we were greatly helped by Ms. Shaili Patel of Front office who dropped us to the airport & took special care with our baggage handling. Breakfast was elaborate and well served in their restaurant with proper cutlery. Also other drink & dining options are available nearby (5 mins walk) like an Irish Pub, a Chinese restaurant (great food!), Tim Hortons etc. In all, great value for money!

"Pleasant Memories"

5
31/08/2018

The hotel was not luxurious. But it was neat, clean and friendly. All reasonable expectations were exceeded. All employees were courteous and pleasant. Not overboard with hospitality, but very straight and friendly.

"Great for business"

4
27/08/2018

My company puts me up here and I've had no complaints. Clean rooms, friendly staff. Restaurant had a good selection of craft beer after a long day. Restaurant had a limited menu but food was good and service was quick.

"Room not ready and hastily cleaned. Not up to the price paid."

3
26/08/2018

Surprised to find room not ready when check-in was 2 pm and we arrived at 3:15. Manager on duty apologized but no offer for a bit of a break on price. When we got into room, tub had soap rings around it so obviously not cleaned very well. Reported this to day clerk. Again apologies but no compensation. Room itself was very spacious and comfortable. Hotel is quiet in a good location. Breakfast was usual "free breakfast" fare. It was OK.

"Very good stay"

5
22/08/2018

The room was clean, staff was friendly and picked us up at the airport. Next time I would recommend staying closer to downtown but it was an easy ride back and forth. I like the hotel for the price. The breakfast was good with eggs, croissants and the diner food was good also. We spoke with one of the dinner managers and he was friendly. Overall a good experience.

"a 5 night stay!"

5
20/08/2018

My wife and I visited the Toronto area early in August after deciding on the BW Plus Travel Hotel for our accommodations; we were very happy with our time there! Our room was clean and comfortable and the continental breakfast was good each morning! The hotel staff (front desk, housekeeping, and breakfast room) we had contact with were friendly and helpful; they know how to look after their guests - excellent service! The location was perfect for us and met our needs! Note: On arrival at the airport, be sure to call the hotel (specify Travel Hotel as there are at least 3 BWs near the airport) for a shuttle pickup. All should be fine from there..! Thanks again, to the fine staff at 5503 Eglinton Ave. W. for helping make our stay an enjoyable one!

"Good hotel and price "

5
17/08/2018

Good hotel and good breakfast, parking at front and back. Front faces Airport and Eglinton Ave. Coffee/tea available at lobby, free b/w 5-10am. About 20-25 mins to downtown T.O. Had room with queen bed and sofa in room was a sofa-bed. Nothing extra special, but we enjoyed our stay here and would stay again.

"Best Western Plus near Toronto International Airport"

5
16/08/2018

We had a great experience with free shuttle from and back to the airport. Only minutes away. Their breakfast is very good with convenient hours, 6:30 - 10:00 a.m. But what surprised us was the quality of their restaurant which is only open for dinner. The quality of the menu items exceeded our expectations. It was delicious and the pricing and the ample portions were fair for the four of us. Anyone who needs to be close to the airport needs to check out the Best Western Plus near Pearson International Airport in Toronto. And you are also a short ride to their Square One Mall, the largest mall in the Ontario Province, we later learned.

"Never disappointed."

4
09/08/2018

We have been using this hotel before and after we go on vacation for a number of years and we are always happy with the service we receive. Their airport shuttle is large, comfortable and runs at convenient times and their book and fly parking program is very reasonably priced. The free internet and breakfast are just added bonuses.

"A one night stay before heading out to Vancouver"

2
06/08/2018

Well I was searching for a hotel close to the airport and thought this one included complimentary parking while we were away but only the first night while we were in the hotel itself. $75 for parking for the week and we were going to be away for 2 days, so parked at Skypark for 41 and honestly doubt I will ever stay here again, as bed was uncomfortable and hotel was noisy and getting up at 5 am for a flight that didnt help us. As well breakfast was not even available for us when we left the hotel. Was not impressed and like I said will not likely stay here again as cost is only slightly better than others.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post your thoughts regarding your recent stay with us. We are sorry to learn of your negative experience and will be using your feedback to improve our services in the future. Regarding parking, guest parking is free for the entire stay but longterm parking is chargeable at rates that are competitive and popular among guests. We hope we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Toronto airport nearby hotel"

5
05/08/2018

I needed an hotel nearby Pearson airport. The shuttle pick up was very fast and the room very clean and comfortable. The staff was very friendly. Breakfast was included and with a nice and good choice of food.

"Beautiful room "

5
02/08/2018

My husband and I stayed in the jacuzzi room last week it exceeded or expectations. It was big and clean, the bed was very comfortable .We ordered room service with was reasonably priced. We would definitely return to this hotel

"Shuttle needs to be more frequent"

2
29/07/2018

We stayed here one night after our trip. Before our trip began we parked and and checked our car in. Once we where there we inquired about the shuttle and where told the next one wasn't leaving for the airport for a hour and forty minutes. Although we had extra time we where not comfortable waiting that long before getting to the airport. When we booked we where led to believe that shuttles ran every half hour to 45 minutes. Waiting a half hour or even a hour would have been acceptable. We questioned the person at the front desk and we where not given a answer just that the next shuttle wasn't for a hour and forty minutes. Because the next shuttle was not for almost 2 hours we where forced to take a cab to the airport. When we returned we stayed for one night the hotel is very clean and the people at the restaurant where great. Unfortunately our experience at the start of our trip coloured our experience in a negative manner.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your detailed response. I would like to apologize for not exceeding your expectations. We will be using the feedback given to implement improvements to ensure a better experience for guests in the future. However, I doubt if you were posting for the correct site as our airport shuttle van runs every hour on the hour and has never taken more than an hour in between runs. I would appreciate if you could contact me directly to discuss the matter. Best regards. Akbar Kabir, GM

"Great place to stay"

5
28/07/2018

This is an exceptionally fine Best Western. Friendly staff, clean and comfortable. Very close to the airport and free shuttle service if reqired, Breakfast is served in a restaurant dining area with good selection and proper china and cutlery rather than plastic.

"Hotel/Parking "

3
26/07/2018

Stayed here before an early morning flight. The extended parking is quite close to the “regular” parking for the hotel. The price for the hotel and three weeks parking was reasonable. The shuttle to the airport was flawless, the way back to pick up the car was a bit of a wait. After calling they came about 25 mins later. It was quite busy at the pick up spot but they were easily found. The beds are so so for comfort. The one big complaint I have was the room facing the parking lot. The massive lights were extremely bright and came through the curtains and lit up the room which made it difficult t sleep. I would stay again just request a room that was not on the parking lot side. No breakfast available As went left at 5 am but they had grab and go items. Apples, juice boxes, granola bars, Rice Krispie squares , tea, coffee .

"Best Western Plus"

3
23/07/2018

The staff was very nice and helpful but the hotel is definitely in need of updating especially the guest rooms. The outside of the hotel was also outdated. There are some eateries in the area but the quality of these restaurants was questionable.

"Nice hotel"

5
15/07/2018

We stayed at the Best Western Plus for a wedding that was on the lake shore. Central location for most activities in Toronto and the airport. The price was attractive and the room clean and cool with a mini fridge and microwave. The breakfast included was also good.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are excited to learn that you were impressed with our location, services and amenities. It is our privilege to make our valued guests happy and content at all times. Hope you would find us again in the future. Best regards. Akbar Kabir, GM

"Compfortable"

5
15/07/2018

Friendly friendly people restaurant staff excellent made you feel very comfortable food was great portions were very large and very delicious beds were extremely comfortable and the layout was perfect

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your very attentive review. We take pride in looking after our guests and ensure they are happy and content at all times. Looking forward to see you again soon. Best regards. Akbar Kabir, GM

"Parking for extended travel is a great benefit"

3
14/07/2018

We chose this hotel because they allowed us to park at a very reasonable rate for 2 weeks. We stayed overnight after the trip. The rooms were clean and of average furnishing. None of the vending machines take credit cards so you will need Canadian currency. Ice and snacks are on 2, 4 and 6th floors. Considering how close it is to the airport (free shuttle) it was very quiet. I would stay here again.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services, especially with the park/fly package and the airport shuttle service. We look forward to serve you again in the not so distant future. Best regards. Akbar Kabir, GM

"Close to Pearson airport, good for a night before long flight or night on return"

3
10/07/2018

We stayed at this location for the Easter long weekend. We wanted to try a stay for sometime, so this was a good chance to do so. Check in was fast as were were the only one checking in at that hour of the afternoon. We were on the 3rd floor which had an ice machine. Observations: - Breakfast was mediocre. Not many choices. - The thing that looked like eggs were something rather weird. - There was no bacon, only tasteless, greasy, very salty sausages. - Breads, bagels and some sad looking muffins. - Cold cereal, coffee, tea and juices. - You have to pay for the coffee near reception desk, rather tacky. - There is a shuttle service to Pearson airport. - Front desk is usually understaffed. At busy times the line up for check in and check out and quite chaotic.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We are sorry for the challenges you had to face during your short stay. Your feedback will help us improve our services for our future guests. We wish you'd visit us again so that we could provide you a superior experience. Best regards. Akbar Kabir, GM

"Great place to stay"

5
06/07/2018

Stayed at this Best Western during the first week of July 2018. The staff have all been friendly and attentive. They have a great free breakfast that includes pastrys, cold cereal, eggs, bacon/sausage, two kinds of potatos, yogurt, beads and bagels and juices. Definitely up to BW standards! Room is well accomodated, clean and comfortable. They have a new restaurant called Best Bite that is quite good. I would like to encourage travelers and locals alike to check it out. It's a great place. Grat atmosphere, friendly staff and really good food. Highly recommend hotel and Best Bite restaurant.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experiences during your recent stay with us. We are glad to learn that you were pleased with your stay as a whole. We would like to welcome you again to visit us in the near future. Best regards. Akbar Kabir, GM

"Good service"

5
05/07/2018

My favorite thing of this hotel Was the helpfull staff. Smiling people are not always find, but here yes! The shuttle Till the airport is convenient ( better ask before in the reception for this service!). The Bed Was confortable and the room so Clean.

"Beware of the shuttle policy"

2
04/07/2018

I'm writing this review on the advice of the check-in staff who told me, "If you want something changed, write a negative review on tripadvisor." While I told the person that this solution didn't help either of us, I was told this was all I could do. The shuttle policy is not "24/7" as advertised on the website and as was "confirmed" when I called to check. As other reviewers have noted, they will not take people to the airport for instance to catch the train downtown if they are staying for a few days. The hotel also schedules their shuttle to the airport only once an hour. This situation applies to me. I will have to go 45 minutes early to the airport tomorrow morning, which means I'll need to get up at 4 am to catch the 5 am shuttle. I don't mind the hotel having a restrictive policy as long as it's clearly stated both on the website and when inquired about on the phone. I would have stayed at another airport hotel if I'd known about the policy.

"Our Stay"

5
25/06/2018

Had a great stay. The fee shuttle to and from the airport was very convenient. Situated about half an hour from downtown Toronto. Friendly, helpful and efficient staff. Good service. Room was very clean and comfortable. Breakfast was great. We enjoyed our stay

"Stop through for a day..."

5
25/06/2018

Stopped through for a day while on our way to the Castries. We all had a great night sleep and a wonderful breakfast before setting off to St. Lucia. The service was nice from the time we were picked up from the airport.

"Quality that shows"

5
20/06/2018

We were only there for one night. However, we do travel quite a bit. Check in was easy, finding the room easy and the view of the golf course made a good back drop. There is a restaurant on site with great food and fast service, The airport shuttle was fast and easy to set up. About 15 mins to the airport

"Good service "

5
19/06/2018

We lived in this hotel for two nights? Good service and breakfast. It is about 20 Min from the airport; the shuttle was easy to arrange. The price was reasonable as well, clean room and comfortable beds.

"Great vacation experience"

5
15/06/2018

I was on vacation with family and they got a great experience staying at this hotel. Staff were most helpful with info and tips. They ran out of bus and subway maps which we needed in trying out the public transportation of Missisauga and Toronto. Breakfast was included in the package and the spread was decent. I had a big breakfast which made me full till lunch.

"dissappointing for a BW"

3
10/06/2018

We are platinum members of Best Western and when we checked in we did not get our welcome kit. Besides that the whirlpool was closed. Then when we got to the room it was nice but it was not very clean, so we thought it is only one night lets have dinner at the onsite restaurant, just drove 4 hours, and go to bed. Well the restaurant isn't open! There is a sign in the lobby that the restaurant opens at 4 , so when we ask we are told that they are closed!? why is the sign in the lobby? We did the park and fly which was nice. we had to leave at 5:00a.m. so we did not get the breakfast but they do offer a few items you can take with you. Our driver was very nice and got us there quickly. When we returned we were a little surprised how much grass, from mowing was all over our car. We took it through a car wash twice and it didn't come off. I think that if you are paying to park they should have you park in an area that will be safe and protected from lawn care. I would not stay at this Hotel again mostly we felt it was all about money and not service. We are contacting National BW because we do not see why this is a "plus"

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I wish to apologize for the inconveniences caused and for not exceeding your expectations during your recent stay with us. Regarding BW Rewards, we did award you bonus points for elite member recognition. I hope you'd stay with us again in the future so that we could get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Great Airport Hotel"

5
09/06/2018

We booked two nights at this Toronto airport hotel both going and coming back from Europe. They offer a complimentary shuttle to and from the airport. The rooms are very quiet and nicely furnished with comfy beds. The breakfast buffet has a large selection to choose and is better than most offered by other hotels. We would definitely stay here again.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful feedback. We appreciate all the nice things you mentioned about our hotel and at the same time happy to be part of your 02 nights' BW experience. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Car broken into"

1
07/06/2018

Unfortunately our car window was smashed (as well as another vehicle) while we were away (we parked it there for a week). The hotel emailed us to let us know but put the wrong name, so we weren't sure if it was ours at first and had to phone them. We had to argue to get our parking fee refunded (which they did do in the end) but they would not pay for the damage. Easy check in with good shuttle service and close to the airport, but DO NOT leave your vehicle here!!!!!!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review regarding your recent stay at our property. I would like to apologize for the damage caused to your car despite our security measures in place to prevent such incidents. We have already implemented improvements to our security & surveillance systems for better protection of the property in the future. I hope that we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Best Western Plus Travel Hotel Airport, Toronto"

5
03/06/2018

Overall stay was exceptionally good. Only thing I wish I had known at the time of booking was that I needed to call the hotel for the shuttle pick up at the time of arrival at Pearson. It would have saved me a couple of hours.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to write a review. We are glad that you were pleased with our services despite the delay at the airport for the shuttle pick up. In fact, our shuttle policy is posted on our site, all 3rd party sites and on promotional literature where applicable. We look forward to see you again in the future so that we could provide you with a yet another superior experience. Best regards. Akbar Kabir, GM

"Good airport hotel"

4
31/05/2018

Good option to stay close to the airport. Shuttle is very convenient. Hotel is clean and rooms are good. Thoughtful feature is they provide a bite to eat for early morning fliers. Breakfast is adequate not lavish. Rooms have coffee facility and a microwave but they don't provide a kettle for tea and no cups only disposable glasses and plastic stirrers which is very inconvenient for a tea drinker.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are glad that you were pleased with our staff, services and amenities and looking forward to see you again in the near future. Best regards. Akbar Kabir, GM

"Great trip helped by a great hotel"

5
29/05/2018

Room was clean and comfortable and internet was fast. Room has a fridge and microwave which is useful if you've brought back takeout from a restaurant. For electric car owners, there are fourteen (yes 14!) Level 2 charging spots less than 1 km away just outside a Starbucks at 5019 Spectrum Way. It's quite convenient to leave your car there and walk back to the hotel, then go back later to retrieve it when it's done charging. If you don't have a car, bus stops are nearby with quick connections to the subway. I would definitely stay here again!

"EXCELLENT NEW AIRPORT HOTEL"

5
27/05/2018

My wife and I stayed here during a driving trip. The hotel property is new, and very well kept. The exterior is clean and it has ample parking. It is less than 10 minutes from the 401, and close to Pearson International Airport. The lobby is well arranged and the staff were very helpful and professional. The room we received was the jacuzzi room. The room overall is very well equipped, clean, comfortable and quiet. The internet is fast and the room well equipped with power outlets. The included breakfast was very good. I would highly recommend this hotel to anyone on a leisure or business trip.

"Professional, well managed basic hotel. Don't expect early check in before 2pm."

5
20/05/2018

We were satisfied with our stay. The front desk staff were professional and pleasant. The front lobby presents an inviting, modern appearance. There is a lounge with comfy seats and a TV to the left in the lobby so you have somewhere to wait if you happen to arrive before your room is ready. There are ample sightseeing/attractions flyers near the back entrance. We stayed in the King Suite, which is a large room that features a jacuzzi hot tub and King sized bed. The room was spotlessly clean, although could have used more outlets (specifically, on the bedside table) to plug into. The light over the mirrored jacuzzi was an odd lime green, which we felt would have been better as a hot pink. There's plenty of free parking at the hotel for your stay. We found some hallway noise came in under the entrance door, but it was not disruptive. The hotel warns in multiple places on their website that early check-in before 2pm is not guaranteed. Heed that warning. The cleaners were still quite busy cleaning the rooms when we were allowed up to our King Suite (with the jacuzzi) around 1:50pm after arriving early around 1:20pm to see if we could check in early. If you need to kill time while waiting for your room, try lunch at the highly rated Massamune Japanese Restaurant (sushi) on Dixie Road nearby, which we did.

"Wonderful experience."

5
09/05/2018

The rooms were clean and the beds really comfortable. We stayed two nights, one before our flight and one the night we returned. It was great to use the shuttle to and from the airport for our vacation since we left so early in the morning and returned late in the evening. The staff was really friendly and on our return stay we were upgraded to a family room. It was really nice.

"Cheap Ownership"

1
06/05/2018

No power and no back up power generation. Meaning no alarm and a depleted battery for a 4:30 am wake up. Also, no air and windows cannot open, musty and stale air all night. Other hotels on the street had back up generators. Choose them.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
I wish to apologize for the inconveniences caused due to the sudden power outage during the windstorm last Friday evening. We did our best to handle the situation with all available resources. Please note that we are actively pursuing backup power options to minimize similar guest inconveniences in the future. I hope that we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Upgraded"

5
05/05/2018

We stayed at this hotel because it offered 2 week parking for our car while we went on a trip. When we arrived they upgraded us to a large room with a whirlpool tub. We didn't use the tub but having all the extra room for our luggage was great!...We also stayed there on our return trip and again was upgraded! This never happens to us so it was a real treat. The shuttle to and from the airport is in a new van so the ride was very comfortable and not crowed like other shuttles we have taken. The staff was very pleasant and helpful. Breakfast was well stocked and hot. Will definitely stay there again.

"Perfect place with the best staff ever"

5
01/05/2018

This is a wonderful place to leave your car. It is safe, clean and excellent service. TY Shelley for making our stay and our return home pleasant. This Hotel is walking distance to an Irish Bar and is situated in proximity to the airport. The transportation is ideal. People care. F&J

"My preferred choice "

5
29/04/2018

I stay at this hotel often for business and when I am traveling for personal, it is my preferred hotel as well. Staff here is fantastic! Always friendly and helpful. I never have a problem but I know if I did, they take care of it. Hotel is clean and comfortable every time. Well located for driving within a few mins to restaurants and shopping.

AKabir, Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for the favourable response. It is indeed an encouragement for us to carry-on the good work unabated. We appreciate your loyalty to the brand and hope you'd continue to visit us for years to come. Best regards. Akbar Kabir, GM

"Made a Bad Situation Great"

5
21/04/2018

Stranded in recent ice storm for several days. Picked up by shuttle early check in. Best Western saved the day. Great breakfast buffet. Hot tub that is hot. Best beds and comfortable sheets. Late check out. Thank you best western.

AKabir, Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for positive feedback. We are excited to learn that you were pleased with our staff and the overall service and hope that you would come see us again in the not so distant future. Best regards. Akbar Kabir, GM

"Great service!"

5
20/04/2018

The breakfast was the best I've had from any other best western. There was food options for gluten free oatmeal, too. The room was very spacious and comfortable. The staff were really accommodating and nice from the start to end of my visit. I would definitely stay there again.

AKabir, Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are excited to learn that you were pleased with our staff and the overall service and hope that you continue to visit us in the future. Best regards. Akbar Kabir, GM

"THE BEST OF THE BEST WESTERN PLUS"

5
16/04/2018

We enjoyed our stay over at Best West Plus on our way back from the Caribbean. Staff were super friendly and room was quiet, neat and more than what we hap expected. The only disappointment was the breakfast (which was included) which we found cold, soggy and tasteless. I would either recommend a new chef or the staff attending to the great quantity of food laid out, either keep it warmer or lay out in small quantities as apposed to large. Otherwise, we are planning on staying there again because of the accommodation and friendly staff that we had encountered a few times. The shuttle service to and from the Airport was fast and friendly also helpful in loading our heavy luggage onto the shuttle bus.

AKabir, Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our staff and services. We have heard you loud and clear and hope to make a difference in breakfast presentation soon. Hope to see you again soon. Best regards. Akbar Kabir, GM

"Check out the bug pictures"

1
02/04/2018

As soon as I arrived in my room I wanted to move. There was an obscene looking bright red plastic heart shaped Jacuzzi with tacky blue lights protruding awkwardly out of the wall. Not at all like the one shown on the website. I asked to move within 20 minutes of arriving and was told no. The in room phone did not work at all. The fridge did not get cold and the place was full of ants (see attached pictures). I went to complain and was presented with a very nasty attitude from a lady drenched in cheap perfume. So after my child was asleep on two chairs we had to pull together as there are no cots or couches available, I was then offered to move. Well, that was too late. The best they could do was twenty buck off the one night only and have someone come in and spray chemicals for the bugs while I was out. I'm stuck here for two more nights and I am disgusted by the way I've been treated at thus roach motel. To top it all off... When I was heading out for the day I specifically told the front desk not to let anybody in my room... guess What?? They were in my room while I was gone. This place is so tacky I keep expecting Ron Jeremy to walk through the door and do something awful with the bright red Vegas style tub.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
I apologize for not exceeding your expectations despite all our sincere efforts to provide you with extra comfort and safety during your recent stay. The room, booked in advance by you was treated and arranged as per your instructions before your arrival. I hope we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Stayed one night before and after trip to Costa Rica"

4
17/03/2018

Very clean, friendly, prompt, shuttle was quick and easy, Had complimentary breakfast - fresh and temperature appropriate, although my husband, who has a huge amount of food reactions, could only find fruit and coffee. No protein, which led to some problems on the way home. Yes they served eggs and sausages, both of which he reacts negatively to. We will stay again. Thanks for the hospitality!

"One night stay"

5
13/03/2018

We stayed for 1 night before heading to Orlando. The hotel is really nice, clean and comfortable. They have a shuttle that runs 24 hours, so it's convenient for those early morning flights! We left too early to take advantage of the breakfast. We would stay here again!

"Great Airport Hotel"

5
13/03/2018

Always stay at this hotel when heading on a trip south. Great location and the hotel is nice and clean. Shuttle around the clock and the price to stay and leave your car is reasonable. Plus your car is left on site of the hotel so when you return easy to get your car. Recommend for anyone who is looking for a hotel and parking/fly situation.

"Upgraded to large suite"

5
05/03/2018

We stayed overnight on the park and sleep plan that included 14 days of parking (we had to pay for 2 days as we were gone for 16). This was a nice hotel and we were upgraded to a large suite with a Jacuzzi (not used as we were just there to sleep). It is a good place to stay when flying from Pearson airport - quiet, clean and comfortable. A shuttle to the airport and an above average "free" breakfast were included.

"Return Stay"

4
05/03/2018

The hotel was very comfortable. Unfortunately the restaurant just opened recently and did not have a license to serve alcohol yet. The food was very good and large servings but would have been enhanced by a glass of wine to accompany it.

"Solid choice for travel or business stay over"

4
22/02/2018

Hotel looks like it has been recently renovated. My room was smallish but nicely appointed. Bed was great, room was clean. Bathroom had nice soft towels and (my pet peave) all of the drains didn't back up. Everything worked as expected. Staff was efficient and friendly. The hot breakfast was served in what was formerly a restaurant so it was open, uncrowded with real china and steel cutlery! Breakfast was substantial, but average. My only quibble was the noise from the hall... not bad, but noticeable in the morning. Didn't hear anything from neighbouring rooms, so either they were empty or the soundproofing was good.

"greatly improved"

5
16/02/2018

We enjoyed our overnight stay here. The room was clean and refurbished, so much better than our experience here last year! The bed sooo comfortable! Check in and out was quick, the shuttle efficient and on time. Breakfast good with a range of choices including fruit, and omelettes.

"A good budget hotel near the airport"

5
10/02/2018

This hotel is clean, comfortable and quiet. The front desk staff were very helpful when we were trying to print boarding passes and the printer wasn't working. The breakfast had lots of choices. There is no restaurant on site for a dinner, but there is a good pub nearby. There is a free airport shuttle. Make sure you get the correct shuttle when waiting at the airport to get to the hotel. This is the Best Western Plus on Eglington. (There is another Best Western Plus on Dixie Rd.)

"great stay"

5
01/02/2018

airport transfer great, check in quick, upgraded to a suite, shuttle drove us to a nearby restaurant as restaurant at hotel was temp. closed. ransfer the next morning to airport very efficient and timely.

"Pre-Flight Stay n Park"

5
29/01/2018

Amazing Staff! Super happy, clean and hospitality is top notch. No need to hunt for a good breakfast either, a great one is included! Ample parking that's appears to be safe, this is our second time using this hotel for the same purpose. Not a single complaint to date.

"Good place for rest before or after flight"

4
26/01/2018

The staff are so friendly and welcoming. Clean quiet rooms , with refrigerator and microwave. Bar in lobby serves great beer on tap, very reasonably priced and lets you take to your room. Shuttle driver to and from airport, very friendly and punctual. Will stay there often.

"Good accommodation near Airport"

4
22/01/2018

Stayed January 1 at Best Western Plus near Pearson Airport. Convenient, good value with full warm breakfast in morning. Good clean establishment, cozy bed and above all quiet great for sleeping. They also do fly n park and free airport shuttle.

"Clean rooms, wonderful staff, bad toilet paper"

4
17/01/2018

This was a great hotel. Friendly front desk staff, clean, modern room and good breakfast. Can't understand, though, why they cheap out on the toilet paper, which was so thin and rough. Not a big deal, but a disconnect with the rest of the hotel.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff and services and hope that you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Relaxing overnight stay"

4
16/01/2018

Parking is free, reception desk friendly and efficient, rooms are modern and clean. There was a microwave oven as well as a bar fridge. Shower water pressure was good and the soaps and shampoos were average quality and the beds were comfortable. Small screen LCD TV with large print TV listing guide. And did I mention fast WiFi connectivity. Breakfast was included with waffles, cereals, yoghurt and toast, fruit and fruit juices omelets and sausages and even hot cereal to fight the cold weather outside. Brown bag snack if you cannot stay for breakfast. What more can you ask for for an overnight stay? Noticed a shuttle van outside for transportation to the airport. Access to this hotel very convenient to the 401 and Rathburn exit.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for being so open and candid about your recent experience at our property. We are excited to learn that you were pleased with our services and we look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Treated like family"

5
16/01/2018

I have stayed at this facility quite a lot - and there are a number of reasons - good location - close to the airport - comfortable room - good internet - good breakfast - restaurants close by ( recommend The Wokker by the way ) - and in my opinion a great value - but most important is how you are treated - when I call for a reservation they recognize my voice - and you are treated like family - that is why I keep coming back

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to share your thoughts about your recent stay with us. We are excited to learn that you were impressed with our staff and the overall service during all your past stays. It is our pride to see our valued guests happy and content at all times. We look forward serve you well into the future. Best regards. Akbar Kabir, GM

"Comfortable Choice!"

5
14/01/2018

Over the past few years, when possible, we use the Best Western brand. For the most part, we have been pleased. This is the first time that we stayed at this particular hotel. The hotel is close to the airport and has a free shuttle. The nice thing about the shuttle is that it services just this hotel, so it doesn't stop at any other hotel locations going and coming. Front desk service was very friendly and we were checked in promptly. The room in which we stated was obviously recently renovated, hence, very comfortable. The breakfast buffet included both hot and cold options. We felt a little rushed because the buffet does not open until 6:30 a.m. and our shuttle ride to the airport was leaving at 7:00 (leaves every hour on the hour); the 8:00 a.m. shuttle was too late a departure considering our flight boarding time of 9:10. So, our only negative would have to be the infrequency of shuttle departures from the hotel, which, as I noted above, is every hour on the hour.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are glad that you were pleased with our services even though it was a short one. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"A great experience"

5
12/01/2018

The location of this hotel to our family events was the reason we chose this hotel. The bonus was that we were very pleased with the room, the service and breakfast offering. Our room was spacious and well designed. The hot breakfast was as good as any we have had - even the more costly hotel chains. We will come back.

"Best Western is the Best for Airport Travel"

5
08/01/2018

We have used this hotel for at least ten years for both business and leisure travel when we fly. It is VERY CLEAN and comfortable and I never worry about bringing nasty critters back home with me. Always upgrading and improving things too!

"Stay and fly"

4
07/01/2018

Stayed overnight and took the shuttle to the airport to leave for our family vacation. Rooms were very clean and up to date. We also took advantage of the free continental breakfast which started at 6:30 am which left us enough time to get to the airport in more than enough time. We booked the shuttle when we checked in and we were taken right to terminal 3 in the morning. Overall the hotel and their services were very good and we would definitely stay there again.

"Very NiceStay"

4
07/01/2018

We stayed one night before leaving for the airport. We left our car there for the week, with their stay,park and fly option. The price was good, hotel was clean and staff was friendly. We used their airport shuttle to get to airport.

"Good airport hotel"

4
04/01/2018

Good place to stay near airport, clean and very helpful staff. The shuttle service was very well managed and professional. We never have any worries when we stay here they take the stress out of the whole airport hustle and bustle. DG

"Excellent value"

5
03/01/2018

If pressed, I could find one very small area for improvement: the curtains in our room didn't close 100%, so a very small amount of light came in during the day. That's it. Helpful staff, impeccable common areas and room, all very clean, delicious breakfast... I really liked this hotel and highly recommend it.

"If you need to stay near the airport"

4
01/01/2018

This is the hotel for you. Far enough away the planes don't bother. Good Shuttle service. If you need quiet to sleep ask for a room facing the golf course. Breakfast was just ok, standard hotel buffett. You can also long term park your car there.

"Good service!"

4
31/12/2017

It's clean and quiet. Good service. Decent pub within walking distance. No restaurant but breakfast included is self serve and good. Serves its purpose well - overnight before a flight with airport ship shuttle service.

"Ideal place close to the airport"

4
29/12/2017

It's a Best Western, efficient in the picking at the airport Well organized, you have here all the services you need with a couple of option in terms of food. The room was very big and the personell was able to help anytime

"Great stay and staff."

5
28/12/2017

The staff were extremely helpful. I read a review where someone said the shuttle phone was at one end of the airport. It's not. Simple call the hotel and let them know to pick you up at whatever terminal you are at. Was very simple. No issues just hoped for a better selection for early morning grab and go. Apples and granola bars provided. Great beds and bathroom amenities!

"Very comfortable"

5
28/12/2017

Quiet and very comfortable stay. Very clean and friendly, efficient staff.Nice location as close to airport but do not hear noise from air traffic or highway. The only fault was no restaurants very close within walking distance.

"Layover in toronto"

5
27/12/2017

This was the perfect hotel for a night's layover on each side of our trip. Super convenient and the airport shuttle saved us $150 in taxi fees- well worth it. Nice staff, clean rooms, comfortable beds.

"great stop over at Toronto Airport"

4
24/12/2017

We booked on points and were rewarded with an upgrade as well. The front desk/shuttle bus driver was very professional, helpful and polite. We had a kingsize bed with jet tub. The room was large and very comfortable. We were able to walk to an Itaiian restaurant that was great The breakfast in the morning was the best I have ever had at a BW. Lots of choices. The shuttle driver was a little late but we got to the airport in plenty of time. Very Good experience

"Very Nice Clean Modern Hotel"

4
21/12/2017

This Best Western is a great location for being close to Toronto Airport. Close to the 401 and easy to find...clean, modern rooms and good service was experienced during my stay. Good sized room and breakfast is always a bonus!

"Great stay!"

4
20/12/2017

We were upgraded to a beautiful room and enjoyed our stay very much. Definitely could here to planes overhead, that would be my only negative comment. Staff were great as well, would use this hotel again.

"Comfortable layover"

4
20/12/2017

We stayed one night between connecting flights. The room was clean and comfortable. We called the shuttle when we arrived at the airport and it was there to pick us up in approximately 15 minutes. Our return shuttle was right on time. The location is close to Toronto Pearson, however, please be specific to the location when getting your shuttle, as there are two Best Western hotel in the area. The hotel doesn't have a restaurant for lunch or dinner, but there are restaurants within walking distance. They do serve buffet breakfast, but we were unable to experience it as we had an early morning connecting flight. Overall, a comfortable stay and we would consider a return stay. Staff were very friendly and accommodating.

"Great highway access and airport convenience in one location"

5
20/12/2017

The staff here are most accommodating. The rooms are nicely appointed. The breakfast room has greatly improved in the quality of items and the presentation of these items. They also offer extended parking for those going to or from the airport by their hotel shuttle.

"Great Park, Sleep and Fly"

5
16/12/2017

Nice Hotel close to the airport with prompt shuttle service. Received an upgraded room which was a pleasant surprise after a long day. All staff were friendly and helpful recommend this hotel and will use again.

"Quick Trip to Toronto for MLS Cup"

4
11/12/2017

Stayed for two enjoyable nights at this hotel. I would have preferred that the bed was a little bit softer, but I was so tired each night that it did not matter. The pillows were extra soft and I was able to get a good night sleep. My room was nice and dark and no noise from the airport. There was a good selection of hot breakfast items and I was satisfied with their offerings. The free shuttle to/from the airport is convenient. The front desk staff was extremely friendly and helpful too. A few things to note about the hotel. Remember to call the hotel as soon as you get your bags as it takes a sometime for the shuttle to arrive (15-20 mins). They will not shuttle you back from the airport if you are dropping off a rental car or are taking the train to/from the city. I was able to catch a ride to the airport after checking with the front desk staff to find out if they had room in shuttle. They did, so I caught a ride to the airport to take the train into the city. The shuttle leaves for the airport on the hour, but only if guests are checking out. It's not a big deal, but you are not allowed to take food out of the breakfast room back to your room, so just be aware that you will have to eat your breakfast in the breakfast area. I recommend making the 5 minute walk from the hotel to the Irish pub called Sheeban's that has good food and drink and is opened late at night.

"Excellent experience"

5
11/12/2017

Highly recommended-we used the stay & park option-staying for one night & parking for the week. Everything went well with very friendly employees. The room was up to date, clean, and comfortable. Shuttle was newer, clean, and timely with great drivers. Will stay again!

"Over Night Sleep"

4
10/12/2017

Did not hear a sound from the airport. The rooms where mostly clean and I love the idea of a fridge in the room. The morning Bk was very good with friendly staff working.The Bk is only open to 10 am and then the door is closed.We would stay at this location again.

"The entire package!! Exemplary customer service!!!"

5
07/12/2017

We had a great night's stay! Exemplary customer service! Front line staff, housecleaning staff, shuttle service person, comfy beds, beautiful clean room with all the amenities, free shuttle service to and from the airport, and to top it off, a hot breakfast with lots to choose from, eggs, (boiled, scrambled) bagels, toast, juice, yogurt, waffles, cereal, sausages, fruit, delicious coffee! Selection of coffee in the lobby. Rochelle in the restaurant greeted us with a warm smile and was so attentive. Shelley at the front desk was very kind and accommodating. We will definitely stay here again in future! Keep up the great work. Customer service is so rare these days! Thank you!

"Close to the airport with a free shuttle"

5
06/12/2017

I am loyal to Best Western and this is a great location. It is about 10 minutes to the airport. The front counter staff on the two separate occasions i stayed here was top notch. The room was immaculate and the free breakfast was excellent. I really enjoyed the room they served it in. It is not typical of most BW's. It was the best! Departure was easy and I will be staying here again if i arrive as late as I did during this last trip. My rear facing room was super quiet.

"Best one night stay!!!"

5
05/12/2017

Excellent hotel, beautiful rooms, amazing staff, great rates that include parking while you're on your vacation. My next visit into Toronto will include another stay at Best Western Plus!! Transfers to and from the airport were excellent, driver was great and they were on time......

"Good hotel near airport"

5
04/12/2017

Very Clean, rate is reasonable compared to other nearby hotels near the airport, polite staff upon checking in, free shuttle bus to airport Free breakfast, due to early check out and no chance to take breakfast, they place the food/fruits at counter for us to grab and go.

"Good hotel.. I liked it! Stay was very comfortable. Breakfast was good. Clean hotel with lots of amenities, free parking"

4
04/12/2017

Good hotel.. I liked it! Stay was very comfortable. Breakfast was good. Clean hotel with lots of amenities, free parking. Coffee available in the lobby 24/7. Ample parking. Very quiet and comfortable. Easy accessibility.

"Park and Fly"

5
28/11/2017

This is a great place to stay before or after your trip and leave your car. They have a good restaurant on site and great staff. Their shuttle service runs every 40 minutes to the airport and back. The rooms are clean and the beds are comfortable. It's about a15 minute drive from the airport.

"Visiting Family in Toronto"

5
27/11/2017

Excellent room accommodation, excellent king bed and pillows, full breakfast and good quality, and we could not ask for more. Excellent people and service in a location easy for us to get around while visiting our Toronto family

"Very poor shuttle service"

1
27/11/2017

From Best Wester to Worst Western, EVER! I hold a platinum BW card but even so I'm telling you if you intend to use the shuttle service to drop or pick up someone at the Pearson Airport in Toronto DO NOT stay at the BW Travel hotel. On Saturday November 25, at around 2:30 pm, I arrived in my car at this BW where I had a prepaid reservation using some of my many accumulated points. I asked for a ride to the airport with the 3 pm shuttle to go the Terminal 1 and wait for the arrival of my wife. The clerk told me that that was not possible because it was against the hotel policy. After a few frustrating minutes of with the clerk and the BW hotel manager at that time I went to my room. Later they called me and said they would take me to the airport but they would not pick us up once my wife had arrived; they would do so only if and when another guests requested that service. That could have meant waiting for the shuttle for 2 hours, for example. Those conditions were absurd and unacceptable so I had to make my own arrangements to pick my wife up at the airport. The BW ‘saved' 2 rides to the airport but lost forever a very good client. Furthermore, the clerk told me that all BWs near the airport had the same shuttle policy so beware!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
I wish to apologize for not exceeding your expectations. Your satisfaction is important to us and the feedback given will be used to implement improvements for a better experience for guests in the future. Please be advised that our airport shuttle policy is posted on our website and all 3rd party sites for guest perusal. If you need further assistance please call me directly at your convenience. Best regards. Akbar Kabir, GM

"Quiet and nice "

4
24/11/2017

For one night close to airport this was a good idea. Lovely hotel very quiet and on main road to airport. They also provide a frequent shuttle to terminals which is convinrent. Breakfast is basic and it is included. Room clean with amenities.

"BW Airport Great Place to Stay"

5
23/11/2017

Professional staff, make the stay here always gratifying when in town. Very quiet, clean rooms. Very central and nearby highways and airport for your convenience. Breakfast is good and staff are always ready to make certain that you are taken care of in the morning. Great place when I stay in Toronto.

"Nice hotel, but probably not coming back"

3
23/11/2017

I stayed at this Best Western for 3 days. Although it is a very nice, quiet hotel. The breakfast in the morning was nothing to write home about. Day - 1 - Bacon under-cooked, potatoes mushy and sausage cooked midway Day - 2 - Potatoes mushy again, sausage over-cooked this time and WTF, NO BACON? Day - 3 - Went somewhere else for breakfast. My room was very clean and comfortable and the only thing that bothered me was that there was no happy medium with the heating system. You had to turn it all the way up to 75 to get warm but then instead of just shutting off the heat when you turned the thermostat down, the heater turned into an AC unit to cool off the room. Maybe, I just wanted the room to be at a comfortable (for me anyways) 75 degrees? There was no having it. I woke up several times during the night because it was either too hot or too cold in there.

"Best Western Plus Travel Hotel Toronto Airport"

4
22/11/2017

Met my expectations of a BW Plus hotel. Check in staff were very helpful and friendly. Wasn't flying this time but the next time we need overnight accommodation prior to a flight from Pearson, I will definitely consider this hotel. Shuttle van runs 24/7 more on an on-demand basis.

"Real Good"

5
21/11/2017

The man who worked there not only defused an angry and sick person (me lol), he helped me use my points for a free night and upgraded my room. Best service! I even earned twice the points! The breakfast was decent, i like those waffles in the morning with my hot brewed tea. Defiantly the best Best Western. collect your points!!!! they pay off!!!!

"I will stay again"

5
18/11/2017

This is a nice and quiet hotel. I was waiting for a shuttle only 15-16 min. One of the receptionists explained very clear where to wait for the shuttle and another one (lady) came to pick me up from airport. They do not have shuttle drivers any more.

"Solid Stay"

3
14/11/2017

Everything about this hotel is fine. Nothing outstanding, nothing to complain about. Good clean room with good service and decent breakfast which of course allows you to get on with your day directly from the hotel. Location was a little further away from the airport that anticipated but nice and quiet.

"HIGHLY RECOMMENDED HOTEL NEAR AIRPORT"

5
14/11/2017

I go to Toronto every six months. Second visit in a row at BWP Airport. Booked with points from Aeroplan. With my auditing background I can notice the smallest thing out of place. BWP was near perfect (spot residue on the top of bar fridge door). No hotel I've stayed over the past few years had fewer than 3 imperfections. Every hotel I've stayed recently provides excellent service. BW is in this category. Location on Eglinton provides the convenience of being on a main road without the noise associated with it. The breakfast selection stands over and above all others in their price range. Highly recommended to all readers.

"Comfortable Bed"

4
10/11/2017

Great location to airport, with no airport noise. Complimentary breakfast slightly below average. Hotel staff well trained and friendly. Room prices reflect fair market value for service and overall quality.

"Terrible front desk"

1
10/11/2017

Terrible check in and check out. My issues were only with front desk workers. Everything else about the hotel was wonderful. Except when they changed my reservations and rudely woke me up at 10:00 am to check me out. They didn't apologize for the change, acted like I was lying until I had to come and show them my electronic reservation confirmation.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
I apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvement s to ensure a better experience for guests in the future. In this context, we would be revisiting Front Desk training programs towards customer service perfection. Moving forward, I hope you'd visit us again so that we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Best Western Plus Hotel Toronto is Excellent"

5
07/11/2017

I have stayed at this hotel many times and have always received excellent service from all staff that I have encountered. The rooms are always clean, the hotel is well maintained. Nice to have a nice, free breakfast to start the day. Great value.

"Stay here!"

5
05/11/2017

A quiet, clean hotel. Of all the hotels we have stayed in this year, other than on the Oceania cruise, this was the cleanest. No harsh chemical smell. Close to restaurants (7 in the complex which was 5 minutes walking time away). Desk staff very pleasant and helpful. A little bit of updating of curtains would have been nice.

"Near Airport, Bus Stop & Some Restaurants"

4
31/10/2017

This hotel, being close to the international airport in Toronto, provides a free shuttle to and from the airport. There is also a bus stop close by the hotel. Those buses can get you to the Toronto subway system or the Square One mall. The hotel beds are comfortable. If you want to avoid traffic noise, ask for a room on the back side of the hotel (it backs onto a golf course). The attached restaurant has changed hands recently and is not as good as it used to be, though there are other restaurants within walking distance (I recommend the Japanese steak house west of the hotel near Tim Horton Donuts). The free breakfast for hotel guests has lots of choices. The one bad thing: the attached restaurant (contracted out) is not always open for lunch and dinner when it is supposed to be. Also, don't depend on the hotel to be able to exchange U.S. dollars for Canadian dollars. though they can sometimes do a little.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your kind comments about our location specifics and the overall services. We strive to provide the best of services at all times but may encounter shortcomings due to unforeseen circumstances. We are sorry for the inconveniences caused during your stay but hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Bed"

5
30/10/2017

Everything was great except the bed was too high. Had a very hard time to get in and out. Staff and room were excellent. Breakfast had an excellent assortment of everything. The orange juice was great.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your kind comments about our staff and the overall services. Incidentally, our beds are of north american standard height and the only bed which has a lower height is that of the accessible room. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Great Rest Stopover"

5
28/10/2017

Stayed in October 2017 on a stopover between flights. Arrived at 10:00pm at Toronto Airport. Phoned for shuttle pickup. Shuttle arrived in 16 minutes. Caught the 5:00am Shuttle back to the airport. Average shuttle commute time was 14 minutes. Staff were very professional. Nicely finished updated room with very comfortable bed... great sleep.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your kind comments about our location specifics and the overall services and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Home away from home"

5
28/10/2017

No other place like home. Great and serene place, nice and warm people around, walking distance to office and just a close drive to the airport. Shuttle is available upon request. Amenities are great, room are clean

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for being so generous about your response. This is indeed an encouragement for us to carry-on our hard work unabated. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"One of the best night in years at a hotel"

5
27/10/2017

The staff was very friendly from the time I call to be picked up from Pearson Airport to the time I was dropped off. The bed was one of the best hotel bed in years, it was very soft but firm. I was a sleep in minutes and and was only waken by my alarm.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your short but thoughtful response. We are excited to learn that you were pleased with our staff and services and had a great stay. We look forward to serve you again sometime in the future. Best regards. Akbar Kabir, GM

"Overcharging"

1
26/10/2017

Don't think ill go back stayed many nights at this hotel. They normally charge me 165$ a night for the suite. The front desk clerk tried charging me 169$ for a regular room. Pathetic customer service.

"Quick Stay"

5
24/10/2017

Motel had 24 hr airport shuttle, which was amazing!! It was amazingly decorated and clean. We left before breakfast, but appreciated their "grab and go" service!! We will stay there again!! There was a gas station next door too, which was a plus!!

"Friendly Helpful Staff plus Good breakfast."

4
23/10/2017

Friendly Helpful Staff plus Good breakfast. Our luggage was lost and the front desk staff provided us free toothbrush and paste instead of us having to pay from the vending machine. Breakfast was very good, clean space and lots of options. A little low on seating though.

"Long layover spent here "

3
21/10/2017

Spent one night here due to a 17 hour layover. Not as close to the airport as I thought but they have a shuttle. About 10 min drive depending on traffic. Nice king room. Spacious bathroom. Not within walking distance to anything but about 10+mins drive to restaurants nearby. Breakfast included. Good variety for those with dietary restrictions (I'm gluten free).

"Excellent Quality for Price"

5
21/10/2017

Rooms are clean, nicely decorated, friendly staff, I had an airport shuttle at 5am! The continental breakfast is perfect. The maid service is perfect rooms are always fresh (a lot of hotels smell like old rugs or cigarette; not here!)

"Great stay"

5
19/10/2017

Room was great, staff were friendly and helpful. Reception and fitness area were good. Internet was fast. Airport shuttle came as soon as i called for it. Convenient to airport and to business district.

"Comfortable, Quiet, Convenient Business or Family Hotel"

4
17/10/2017

Our family of 6 - three generations - stayed at the Best Western Plus Airport Toronto Hotel, August 2017. We arrived exhausted from traveling from Alaska - and were greeted by friendly, professional front office staff who were able to answer all of our questions and check us into our two rooms quickly. The rooms were very clean and comfortable - one of our rooms was older in style, a 1970's hotel room -- our other room was recently renovated and modernized. Prior to arrival, I did not reserve a handicapped room, but was able to function well in a regular room and bathroom. The hotel does offer well designed handicapped rooms to guests needing room for wheelchairs, scooters and walkers, that are equipped with walk in showers, shower seats and safety bars. Our rooms' air conditioners worked well, as did the flat screen TVs, microwave ovens and refrigerators. The beds and bed linens were very soft and comfortable. The bathrooms had the higher toilets, that most people prefer, and had roomy bathtub showers with convenient built-in shelves to store showering items. There was a long counter and plenty of bath towels and complimentary toiletries. An iron/ironing board and hair dryer were also supplied in our rooms. The hotel offered free in-room movies and high speed wireless Internet. Each room has a well placed desk, desk chair and hookups for traveler's business machines - or in our family's case, easy access for our laptops and iPads. The hotel also offers an indoor pool, sauna and an exercise room and self-serve laundry for its patrons. The hotel offers a deluxe complimentary breakfast, including eggs, bacon, sausages, cereal, toast, English muffins, rolls, oatmeal, yogurt, fresh fruits, fruit juices, coffee, tea, milk & Belgian waffles! Everyone in our family, including the picky eaters, enjoyed the many breakfast choices - all 3 generations had a healthy satisfying complimentary breakfast everyday! There are many restaurants nearby - a few within walking distance. Our family occupied 2 rooms for 4 nights - we could choose to eat out or use our refrigerator and microwave to eat in and relax! Attached to the hotel is the Continental Grill House, from which the hotel serves its complimentary breakfast. The Continental Grill House Restaurant served lunch and dinner with a host of wonderful Canadian, American, Turkish & Pakistani appetizers, beverages, entrees, side dishes and desserts. Our family enjoyed several meals, both in the restaurant and take-out. As my husband and I are both disabled, the staff had a few of our dinner meals delivered to our room. We were very impressed and pleasantly satisfied with the wonderful quality and taste of our selections. The younger members of our family enjoyed the huge 1/2 lb beef burgers made to order and the filo dough chicken, tomato & mozzarella Tavuklu Pide - which I call Turkish pizza - Delicious! We all also loved the Mucver - zucchini pancakes! Our family recommends the Continental Grill House Restaurant lunches and dinners to Best Western Plus Airport guests! From the Best Western Airport, our family toured Toronto and Niagara Falls. The hotel was a great central location for area activities! We visited the St. Lawrence River area and were just in time to ferry to the islands - we had a wonderful view of the Toronto city skyline! Memorable! Staying at the Best Western Airport Hotel enabled us to easily add these Toronto area sights to our trip itinerary and share them with our children and grandchildren! The Best Western Airport also offers a complimentary shuttle from and to the airport. The shuttle runs often, is prompt, and the shuttle drivers help stow and unload guests' luggage; they are both knowledgeable about the area and friendly to the passengers - a very welcome support after a long travel! The Best Western Plus Airport Hotel is a tremendous value for the money! We would definitely stay there again and would recommend it to anyone, traveling for business or pleasure, who are planning to visit the Toronto area!

"great place to stay and the food was excellent"

5
17/10/2017

Great Turkish food served in the restaurant. Had a great nights sleep. Headed for the airport the next day refreshed and relaxed. the hotel was clean, and nicely decorated.I have to use more characters or they won't put this in trip advisor.

"Hotel Review"

5
15/10/2017

Did not experience any problems here. Hotel staff are excellent including front desk, cleaning ladies and maintenance . It is a well run establishment and well kept from the parking lot to the interior. No problem recommending this to anybody.

"Nice hotel and close to the airport. Friendly staffs."

5
14/10/2017

Nice and neat room. Close to airport and no need of warring about morning traffic jam. Large shopping mall (CF Sherway gardens) and IkEA are 10 minutes drive. Staffs were very friendly and easy to talk.

"Good Value"

4
10/10/2017

Our room was very nice, although we weren't happy to see a dirty kleenex on the floor under the desk. Bathroom was clean. Breakfast was decent....nice to have several hot items. Nice quiet room Internet was good too.

"Best Value in Mississauga"

4
10/10/2017

This hotel it's the best value in Mississauga. It's clean and people are very nice. I did couple of hotels in the area and now I am always going to this one. The rooms decoration it's accurate and comfortable.

"FABULOUS Stay & perfect for park & fly type use"

5
09/10/2017

We spent one night at the hotel, took the shuttle bus to Toronto Pearson Airport leaving our car parked for the duration of our vacation - 14 days - and spent the night we returned to Toronto. The hotel stay was excellent! The room was so clean and comfortable, the front desk staff was friendly, polite and helpful and the shuttle driver was also friendly, polite AND a SAFE driver! We will be back to this hotel anytime we need a hotel in the area or when we are travelling.

"Splendid Stay"

5
08/10/2017

Very clean and bright ambience. Very professional and friendly service. Breakfast was full of great choices. Room was very spacious and the bed was very comfortable. Would highly recommend it to anyone.

"Awesome Hotel"

5
07/10/2017

Great hotel...experience was fantastic. Will stay here again. Female staff went above and beyond to make us feel welcomed. We are at hotels fairly frequently so the treatment is important...we will stay here again.

"Great location"

5
04/10/2017

We found this hotel to be in a great location for a quick departure to the airport for the next leg of our trip. The staff was super friendly and the accommodations clean, quiet and comfortable. This is the second we stayed at this property as we enjoyed the fact it was only a short walk to a great Irish Pub. Overall a good experience.

"Great value, free shuttle from airport"

5
03/10/2017

Lovely staff Clean and comfortable rooms Easy access to airport and free shuttle to/from airport is wonderful Great value Would highly recommend for anyone going for trip to Toronto for personal or conference purposes!

"Best western, a great place to stay!"

5
01/10/2017

We were well cared for, the shuttle to the airport was very courteous and on time! The room was excellent, with lots of towels and very clean! Great place to stay! Coffee, juice, were available all the time!

"Wonderful!"

5
30/09/2017

We have stayed five night at this hotel because we had a workshop at the Neilson Park Creative Center. We were very pleased with the staff, the breakfast and the nice room we had. Everywhere in the hotel is very clean. We had a wonderful stay during those hot days in September.

"Great Hotel for Business Travel"

4
29/09/2017

I visited the hotel on a business trip, and it was great. People very nice and helpful. Rooms great and everything very clean. Location a little outside of Toronto, but everything else is very recommendable.

"Great Hotel"

5
26/09/2017

As with most places I stay at out of town for business or pleasure this Hotel was no exception. Friendly staff and the amenities in the room made it comfortable for my short stay. Breakfast was available in the morning to start my day and although a bit busy I was able to find a seat and enjoy before heading out. Beds are comfortable and the room was clean. I will definitely stay at this hotel again if needed.

"Stop over"

4
25/09/2017

Stop over - twice. I would go back. The hotel has a restaurant, pool, hot tub as well as airport transfers. Was not noisy at all - though once downstairs you could hear the planes. Very clean, Reasonably priced. We had a suite with separate bedroom, coffee maker, microwave.

"Close to Pearson!"

4
25/09/2017

A quiet little gem. Walking distance to good food. For being at the Airport, being on the back side of the hotel was reasonably quiet. Comfortable rooms for the money, a great compromise! Has a shuttle or is a 8 minute drive to rental drop off.

"I expected more"

2
24/09/2017

>This hotel is not conveniently located to Pearson Airport as advertised. Probably not too bad if you have a car but if you need to rely on the airport shuttle- good luck. The shuttle was advertised as conveniently running 24/7. Actually it runs at the convenience of the of the hotel and not the hotel guest. If you need to get from the airport to the hotel be prepared to take a taxi to the tune of $35.00. > On one the the nights that we were there we came back late and one person in our group had trouble getting into his room. He went to the desk and was told that key card was working and that he just didn't know how to use it. The person who told him this didn't even get up from his chair to walk down the hall to check out the problem. Another hotel employee did help and it was determined that the battery in the lock was dead. It took until 2:30 in the morning before the guest finally got into his room. Hotels are in the business to sell a comfortable night's sleep and that's a tough thing to get when you can't get into the room that you paid for.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback. I wish to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to improve future guest experience. I hope we would get another opportunity to provide you with a superior experience in the future. Best regards. Akbar Kabir, GM

"Happy Results"

4
21/09/2017

I was very pleased with the customer service at the hotel. I had a problem with my room when I first arrived however it was taken care of within minutes. I arrived quite early in the morning due to being in the wedding party. The attendant offered for me to put my luggage in the room at that time at no extra cost. Which I thought was a very nice thing to do. I had a great sleep the beds were very comfortable the water pressure was great. I would definitely stay at this hotel again and recommend it to others.

"3 star hotel, 5 star staff"

5
20/09/2017

I recently stayed 4 days at Best Western Plus, 5503 Eglinton near the Toronto Airport. Had booking problem on a flat and had to scramble after flying from Prague to London and continuing to Toronto. Found 1 room at this hotel. The room was perfect, comfortable and entire hotel is very clean and well maintained. It is only a 3 star but the staff are absolutely 5 star! Warmest, nicest and most helpful I have found in past 5 years of business travel. I highly recommend this hotel but book early, it stays packed. If you have a room facing east, overlooks golf course and is very quiet even though very near the airport.

"Clean and comfortable"

4
17/09/2017

The bed was extremely comfortable and the shower was nice and hot with great pressure. The room was average and clean. The hotel, in the area, suited my needs perfectly. Was fine for a one night stay while in transit.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our property especially room comforts. We hope you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Excellent!!!!"

5
16/09/2017

On our last family vacation, we stayed at the hotel on two occasions, and all our stays were great! Great for family stay, clean and nice rooms, free parking and location near the airport. Delicious breakfast and the hotel staff are very polite and helpful. Highly recommend !!!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful contribution to this column. We are glad that you were pleased with our staff and the overall service and for the great experience. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Warm, caring staff"

5
14/09/2017

From the airport shuttle drivers to the custodial staff, I received first class attention and service. I had the feeling this is a family-operated business, and they go out of their way to make you feel at home.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our staff and services and the fact that you had a great stay. It is our pride to care for our valued guests to be happy and content at all times. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Nice hotel"

5
13/09/2017

We were stranded at the airport and I needed a place to sleep. I was glad when they had a room and the room was very nice compared to the cruise ship rooms and the other pre-arranged hotel we had on our vacation.

"Good quality and updated facilities"

4
08/09/2017

Enjoyed my stay. Good good, but perhaps a bit high in price. Great senior's rate. Facilities recently updated. Airport shuttle was convenient. Room was confortable and well equipped with all the conveniences.

"stay in hotel"

5
07/09/2017

had a great stay in the best western plus hotel, very friendly staff. neat environment, very clean and good breakfast. the services were excellent. they went the extra mile to allow me to check out at 2pm instead of at 12 am. good location near shopping malls, restaurants and close to the airport. I highly recommend it.

"Good choice if exploring round Toronto"

4
04/09/2017

Are first visit to Canada on a big family reunion and they live East, West and South of Toronto so this hotel right location and so close to airport. Whilst most guests only seem to stay one or two nights we stay for 14. The staff very helpful and friendly, I asked if my room could be cleaned early everyday and my cleaner asked every morning as I was going out of my room if she could do it excellent service. Hotel provides complimentary breakfast and really good choice unfortunately after a while does tend to get boring but then they do not expect 14 day stays. Good parking and a pub with good food in easy walking distance.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with the overall service and were able to have an enjoyable stay without hindrance. We hope you'd visit us again in the future for a yet another great stay. Best regards. Akbar Kabir. GM

"Nightmare NEVER to be reapeated"

1
02/09/2017

If I looked back and vote for my WORST hotel experience EVER, this one would easily be the candidate to win. It is the first time I really regret the lowest rate we could give any place on TA is 1... Starting with positives - clean bathroom and reliable airport shuttle service (as they said on phone call we could expect it in 20 minutes, it arrived within given time; still - in case of other hotels you don't need to call them to inform you are ready to be picked up). Negatives - well, it's really hard to decide what to start with... But let's try... Bad smell in the room - bathroom cleanless was promissing (small comment on ammenities: there was a shampoo and even refreshing mouthwash, but no showergel at all...), but when we entered the room, the smell was terrible. OK, we were after long trip and thought there might be something wrong with us, but when we took a shower and wanted to get to bed, the situation did not changed at all. I don't mind noice outside the window but spending a night in smelly bad is something really made me feel VERY uncomfortable. Plus extremely soft mattress = unslept night. Breakfast - I thought Italians offers the modest onces all over the World. I was wrong. My apologizes to all Italian hotels, as there is practically NO CHOICE in this one. And last, but not least, the cherry on the cake... When I booked my stay on one of the websites (worldwide one), I needed to provide them with my credit card number and there was a guarantee that my credit card will not be charged until we checked-in or checked-out. Well... when we arrived to the hotel around midnight and I wanted to declare cash payment the next morning I was informed by Maggie the room was already paid. It surprised me but being after long trip with small kids and tired, I decided not to argue, go to bed asap and clear the issue the next morning during check-out. When doing it, I provided them with my card and paid the amount in cash. Two days left and I found my card to be charged with room rate first and then the same amount was returned. I would have nothing against if being Canadian citizen and having account in CAD, but being foreigner and having it in different currency it made a difference. As the result and different exchange rates applied by the bank my stay there was around 10% more expensive than booked price. And all of this thanks to one employee, who charged my card AGAINST the rules provided by website they co-operate with. THANK YOU VERY MUCH MAGGIE for wasting my money and providing additional earinings to the bank. You should really consider calling them for some bonus. My advice: AVOID this place!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. I wish to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback to ensure a better experience for guests in the future. We are sorry for the inconveniences caused during your stay. We would've gladly assisted you to overcome accommodation issues had you approached us at anytime during your stay. It appears that you've been misinformed about our breakfast service. The complimentary breakfast we provide goes above the standard breakfast approved by BW International and inspected periodically. Incidentally, ours is not an Italian hotel nor we run an Italian restaurant on premises. Also, please note that your reservation type guaranteed by credit card can be charged after 4 pm on the day of arrival at the discretion of the hotel. Your card was charged at 11 pm to guarantee the room for late arrival. I hope we get another opportunity to provide you with a superior experience. If I can be of further assistance please don't hesitate to contact me directly. Akbar Kabir, GM

"An even better experience"

5
01/09/2017

I find this hotel to be a real jewel and now that the restaurant is being run my the hotel ownership group, I find that the complimentary breakfast is MUCH better than before when it was run by an outside group.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback and being positive about the experience. We appreciate your comments about our improved breakfast service too and look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Excellent Hotel with Top Rate Staff"

5
31/08/2017

It was a pleasure staying with the Best Western near the Toronto Pearson Airport. Welcoming professional staff. They were helpful, smiling faces, polite ensuring you have everything you need. Enjoyable, free breakfast with hot and cold food available to suit everyone's need. The breakfast room was clean and well-stocked. The morning staff was also very friendly and polite. The young man that worked on the airport shuttle on the 7:00 a.m. drive was friendly, smiled, spoke to us, was quick to lift on our luggage and place it close to the airport door. A pleasant surprise when were upgraded to a suite. A nice way to start of a holiday with my 91 year old father. Thank you to the owner and to your very friendly, knowledgeable and professional staff. We will be back again.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your generous contribution to this column. This is indeed an encouragement to carry-on our hard work unabated. We are glad to learn that you were pleased with our staff and services and had an enjoyable stay. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Clean, friendly, easy-access to Toronto"

5
30/08/2017

We were in town for a Bruno Mars concert and wanted something easily accessible to downtown via freeway, without the downtown prices. THIS HOTEL provided that!! When we checked in, the room they reserved for us wasn't ready so they moved us up to the 2nd floor, #218. Same type of king-bed room, just up one floor. No problem, elevator was close, and the hallway was quieter than the one downstairs I suspect. The key I felt to this hotel being so great was the staff. EVERY person working the front desk was personable, friendly, smiling, helpful and just so nice. EVERY one of them. Parking was right out front, and we hopped on the freeway and headed downtown. Traffic was heavy but there was a Blue Jays game, concert, Canadian Natl. Exhibition, etc so it was understandable. We would definitely stay here again! Room was very clean, comfy, nice shower, etc. Breakfast was very good too, with a lot of hot food options- eggs, potatoes, hash browns, sausages, muffins, breads, yogurts, fresh fruit, pastries. Nice staff working the breakfast room as well. THUMBS UP- BOOK with confidence.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful contribution. We are glad that we were able to impress you with hard work and genuine interest in taking care of our guests. It is our pride to see our valued guests happy and content at all times. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"overnight stay near toronto airport"

5
29/08/2017

had to overnight in toronto to catch a flight home after a family gathering, chose this bestwestern plus and were so glad we did, comfortable beds, great staff and breakfast included. pluys a shuttle to the airport. excellent value for our rate

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are happy to learn that you were pleased with our services and the staff and hope that you'd visit us again in the not so distant future. Best regards. Akbar Kabir, GM

"Great Place!"

5
25/08/2017

I stayed at the hotel to write an exam the following day. The staff are very professional, friendly and helpful. The hotel is comfortable and nicely decorated. Great amenities!! I would definitely recommend this hotel. It was wonderful to have a comfortable and relaxing stay in preparation for my exam.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your timely contribution to this column. We are glad to learn that you were pleased with our staff and the overall service and were able to prepare for your exam without hindrance. We hope you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Nice stay!"

4
20/08/2017

Staff was friendly and helpful. The breakfast was very good. The rooms were nicely decorated. Roomy bathroom and shower. Bed was comfortable, but only a double vs queen which made it a little cramped for 2 people.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive response. We are happy to learn that you were pleased with our staff and services and look forward to see you again soon. Best regards. Akbar Kabir, GM

"Best Western Airport Hotel"

5
18/08/2017

Excellent experience; clean, comfortable room and bed. Quiet as well. Vending machines had just what someone would need or could have forgotten. Friendly and helpful staff. Easy access off the highway I would definitely use Best Western again Barb A

"A great hotel near Toronto Airport"

5
16/08/2017

We stayed here several weeks ago at the end of a two week trip to Holland and Belgium. We loved the Park, Sleep, Fly arrangement which allowed us to park at the hotel for 14 days for free as long as we spent one night at the hotel. There was a baggage handlers strike at the airport so we didn't get out of the airport until 9:30 or so, and it was wonderful to have this hotel nearby instead of risking the three hour trip home with jet lag. The hotel is quite nice - our room was large and clean and very quiet - we heard no noise from the airport. The restaurant is quite good and breakfast was excellent. The front desk staff, bartender, and breakfast waitstaff were all very friendly and helpful. Finally the airport shuttle came on time and is free. We will definitely stay here again when planning a trip overseas.

"This is customer recognition"

5
16/08/2017

Just to advise you as to the type of customer service and recognition that you receive at this Best Western - admittedly I have stayed in this facility a lot - but when I called to book most recently - the front desk recognized my voice --- I was shocked but pleasantly surprised ----- I stay here for its location, the well maintained facility and the value ---- but I keep coming back because of the people and the customer service and recognition - treated like family

"4 Grown Girls Trip"

4
15/08/2017

This was a pleasant, small hotel who had staff that was very friendly and helpful. We needed directions, maps and an umbrella. We had 2 double beds for 4 ladies. Next time we'll have to have 2 rooms to accommodate our bathroom needs. One thing that would have made our stay even better was if the hotel had a pool. The gym equipment did satisfy our exercise routine. Only 3 levels of floors which was nice.This was our 2nd family get away and we enjoyed our visit. Parking was excellent, plenty of spaces for our rental car. We came to celebrate Carabana.

"Good for passing through Toronto"

4
13/08/2017

Quiet hotel close to the airport. Shuttle will pick you up at the airport when you call and take you back to the airport 24/7. Friendly staff. Room was in good condition, bet was a little soft. Excellent buffet breakfast.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our property and the overall service. While we pride ourselves in what we do best we hope that you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Best Western Plus Travel Hotel Toronto Airport, Toronto,"

5
11/08/2017

The Staff made us most welcome and those involved in the Airport Transfers were both very friendly and went out of their way to help. We were made to feel valued. Whilst I have not given the sleep quality the highest rating, we had been in more expensive hotels earlier in the holiday and had been spoilt.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your valuable contribution to this column. We appreciate your comments about your stay at our property and are glad that we were able to make your experience with us a worthwhile one. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Family Reunion"

4
10/08/2017

We attended a Family Reunion (130 plus present) at Centennial Park, a 10 minute walk from BW+ Hotel. Great location for a large picnic. Hotel is 10 minutes walk from Pearson Airport. Amenities were good and price was right with free parking and full breakfast included. Good value and location.

"Positive experience"

4
08/08/2017

Good value for the dollar. Wonderful courteous staff. Beds slightly uncomfortable. Great breakfast with staff constantly refilling and cleaning the area. Unfortunately no pool however there is a great hot tub to unwind in at the end of the day.

"It worked "

4
06/08/2017

We stayed at the Toronto Airport West Hotel a couple nights prior and paid basically the same rate ($130ish) as we did for this hotel, and I personally found the former much nicer. Rooms here are kind of on the small side, but clean and cozy. Comfortable bed. There seemed to be an unpleasant odour emitting from the a/c unit that smelled damp/musty as if the filter needed to be changed or cleaned or something. The complimentary breakfast was very good with many options. I would likely stay here again but not before considering other options in the area with more amenities for the same price.

"Good Hotel"

4
01/08/2017

Good quality rooms. Clean. Quite. Well appointed lobby and reception and breakfast area. Lots of parking. A few restaurants within 5min walk. Staff are helpful. Small business area. Room internet was good. Would return again and recommend.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We value your comments about our staff, services and the location specifics. We look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Best Hidden Gem of Toronto"

5
26/07/2017

The people make the difference here. Very helpful front staff and great upgrade to a fantastic room. Shuttle service to airport and back was the best we have ever had. Drivers were so polite and quick and helpful I will absolutely be staying here again.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are glad to learn that you were pleased with our staff and services and look forward to serve you again soon. Best regards. Kabir, GM

"Welcome respite for us!"

5
23/07/2017

This hotel gave us a great place to rest and stay overnight after our trip, and of course our car was waiting for us. We enjoyed the very well-stocked breakfast room and the friendliness of the staff. Front desk staff also pointed us in the right direction to find a few extras we needed to purchase. The bed & pillows were great, very comfortable. Also, the pick-up from the airport was easy and quick. Good job all around!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our staff, cleanliness and comfort and assure you that we are constantly on the look for improvements to enhance future guest experience. We hope you'd visit us again soon. Best regards. Akbar Kabir, GM

"Pleasant Stay"

4
22/07/2017

Good little room at a good price. Quality insulation from the airport which can be a concern. Also, I always worry about neighbors complaining about our noise and we had none of that. Breakfast was decent given the price of the room. Check in was lightning quick which I always appreciate. Quick drive to the Molson Centre.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our services and hope that you'd continue to visit us into the future. Best regards. Akbar Kabir, GM

"A very comfortable stay"

5
21/07/2017

The mattress and pillow were comfortable, the room was large and pleasant, the staff friendly and helpful, and breakfast included. One suggestion: scrambled rather than powdered eggs. Otherwise, all good!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback. We appreciate your comments about our staff and services and look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Great Experience!"

5
20/07/2017

Very enjoyable stay - staff were accommodating and we even got a free upgrade to a Jacuzzi room! Breakfast was very good as well. Extremely clean room.Free parking is also a plus! Would definitely stay here again.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are happy that you had a great time during your recent stay with us and look forward to see you again soon. Akbar Kabir, GM

"You will not be sorry."

5
17/07/2017

Excellent hotel. Very clean and quiet. Nice and close to the airport yet not too far from other places I traveled to. Staff were great. Very helpful and pleasant. Breakfast was very nice and the area was clean and tidy. My room was fabulous, it was a Suite with a large Jacuzzi. Very clean and pleasant smell. Even the hallway carpet was clean. I would recommend this hotel to anyone and everyone.

"Great place to stay"

4
17/07/2017

Second time that I stayed in this hotel. Always clean. Staff was very courteous and efficient. Will definitely stay there again. Very close to the airport and ideally located for my travels around Toronto.

"Best Western is the best!"

5
14/07/2017

I have used this hotel for years, I have watched its work in progress. This is one of the nicest and cleanest hotels I have been in. The owner and staff are remarkable people. They will always have my business when I am in the area on business or pleasure. I can really appreciate the shuttle service as well... they make travel easy!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful contribution to this column, one more time. This is indeed an encouragement to carry-on our good work unabated. We appreciate your loyalty to the brand and look forward to serve you for years to come. Best regards. Akbar Kabir, GM

"Great Place to stay close to the airport"

5
13/07/2017

Very clean, great staff, breakfast was good, and the rooms are very comfortable. The location is perfect if you want to be close to the airport and most amenities. I would definitely come back when I am in the area..

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for the positive feedback. We appreciate your comments about our staff, services and the location specifics and hope that we could provide you the same if nor a better experience next time. Best regards. Akbar Kabir, GM

"Wonderful stay !!!!"

5
12/07/2017

Very friendly staff ,beautiful room and comfy bed.Close to downtown Toronto and many great restaurant. Very quick access to hwy 427 south. Will be back ..for sure!!!!!!!! We love are Toronto Blue Jays !!!!

"Great hotel for the price and close to the airport"

4
10/07/2017

Hotel was close to the airport, very friendly staff on check in, room was a good size, coffee maker in the room, very clean and very comfortable beds. Free shuttle service which was great. Would stay at this hotel again, and would recommend.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your valuable contribution to this column. We are glad that you were pleased with our staff and services and hope that you'd find time to come see us again in the not so distant future. Best regards. Akbar Kabir, GM

"Best Western"

4
09/07/2017

Close to airport, very clean and quiet. Airport shuttle and great breakfast included. Bit far from public transit but, that is changing as a new rail terminal is being built nearby. Staff are friendly and efficient.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
thank you for your positive feedback. We appreciate your kind thoughts about our staff and services and hope that you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Excellent service"

5
09/07/2017

This is a very nice hotel.. out of the way of the hustle and bustle but close to what you need.... clean place and airport was close ... We will use this service again..This was a nice hotel and the staff was attentive to our needs.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your generous response. We are glad that you were pleased with our staff, services and the location specifics. It is our pride to take care of our valued guests at all times. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Ok stay"

4
05/07/2017

Staff was professional although not always friendly. Breakfast food was good but they often ran out of the hot items and seating was very limited. (You are not allowed to take food from the breakfast area to the room.) The tub did not have a nonslip surface but instead you are provided with a bathmat. My husband once had a serious accident with a bathmat so that made us a little nervous. However, the price was right and the room was very clean.

"Stop Over"

4
02/07/2017

We spent the night after travelling from Australian - New York being our final stop. The staff were amazing and friendly. Very helpful. Room was clean and the breakfast hit the spot. Will stay agin. The only downside was the shuttle being only one way. Besides that we recommend this hotel for your stay.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are glad that you were pleased with our staff and services and look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Need a decent restaurant for this property"

2
01/07/2017

The accommodations were acceptable. Although the breakfast was good the lunch and dinner offerings were not good. I ordered a hamburger that was so spicy I could not eat it. A friend tried to telephone us and could not get through with so many selections to choose from. There was not direct line to call the hotel without going through a long list of selections to make. We could have made a better choice of hotels.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I wish to apologize for not exceeding your expectations. Your feedback will be used to implement improvements to ensure a better experience for guests in the future. Please note that we do have 02 direct lines to the hotel, 416-620-1234 and 1-866-459-1234 (toll free). We hope you'd visit us again so that we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Best Western Plus Travel Hotel Toronto Airport"

4
01/07/2017

I found this hotel very good if you are coming into Toronto and area. The rooms are very clean and large. The staff are very helpful and caring. This is a my favourite. There is a shuttle to and from the airport back to the Hotel or Pearson.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution to this column. We are excited to learn that you were pleased with our staff and services. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Excellent hotel near the airport"

5
28/06/2017

We enjoyed our stay at this Best Western Airport hotel. The rooms were spacious,clean, and appeared to be recently renovated. Breakfast was good - lots of variety. The staff were courteous and very helpful.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your kind words about our staff and services and hope that you'd come see us again in the not so distant future. Best regards. Akbar Kabir, GM

"Excellent for the price range"

5
28/06/2017

I stay one night with my family at that hotel. The service was good. The room was clean and contain a microwave which is good when travelling with a baby. The breakfast was correct. It's a continental breakfast so nothing incredible but it was good. Just enough to start your day on vacation. I would stay again at that hotel.

"Great stay!"

5
26/06/2017

My wife and I really enjoyed our stay. Room was clean and bed was super comfy. The whirlpool was nice and the workout room was easy to access. Breakfast was great. The staff were friendly. Will definitely stay there again.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are glad that you were pleased with our services and had a great time staying with us. We look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Excellent Best Western near the Toronto airport"

5
25/06/2017

My first choice when staying near the airport. Staff are friendly, courteous, and pros. I usually ask for a room facing the back. No noise from the street and if in winter you can easily start your car with remote as it is close. Some room's showerheads aren't the best but will do the job. I recommend.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our staff and services and look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Clean and cheap"

5
25/06/2017

Happy we stayed there. Clean inexpensive. Staff was extremely FRIENDLY and helpful. Rooms have recently been remodeled. Quick car ride to down town. We will stay there again when we are in Toronto. Cute reaturant for breakfast on the premises.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff, room decor, comfort etc., We pride ourselves of providing the best overall service as per the industry category. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Nice place"

4
22/06/2017

I have stayed at this hotel twice now. I enjoyed it both times. I will be choosing this hotel every time I travel to Toronto. If rooms are available of course. The breakfast was great. We started late but the staff were very open to keeping it open longer for us. They did not rush us at all. We had lunch at the on site restaurant. They did have some thing we didn't really know what they were and had a rough description but not enough. So we just ordered a burger. Either than that I really enjoyed my stay.

"Best place by the airport"

5
21/06/2017

Hotel is located very close to the airport, but in a quiet area. The staff are very friendly and efficient. The rooms are well appointed and VERY clean. There is a fridge and microwave in every room which is awesome. The hotel is very quiet - it was 100% full the night we were there and we did not hear people at all. The breakfast is included and is really good - toast, bagels, muffins, french toast, waffles, sausage, eggs, hashbrowns, cereal, yogurt and fruit as well as coffee and juice. I would certainly stay here again.

"Excelent "

4
16/06/2017

Stay there for one night because I had a very early flight. The hotel is quite close to the airport. The rooms were huge, clean, comfortable and quite. Breakfast was really good. The staff that run the van to and from the airport was really friendly as well as the guy at the reception at the night of my arrival. No so friendly the one on the morning at check out. But was really early. Should return.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff and services and look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Medical Stay"

5
15/06/2017

Fantastic staff and clean motel. Had eye surgery, was almost blind when I arrived at the motel. The staff helped me with every need that I had, Made me feel like I was at home. As I could not see when I arrived, they made phone calls for cab service to take out food. Answered all of my questions as best as they could.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are glad that you were pleased with our staff and services during your recent stay with us and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Airport travel stay"

5
15/06/2017

Our stay here pre and post travel was excellent. The wake-up call and shuttle to and from the terminal as well as the vehicle parking during the trip made our experience really great. The beds were comfortable, the room was clean and front-desk and shuttle employee Anand was very courteous and helpful. We would definitely return to this hotel.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are happy to learn that you were pleased with our staff and the service and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Very good"

4
13/06/2017

Loved the big tub, the price was good, the service was excellent. The location is especially good if you are not spending all your time in Toronto. Very little noise from the airplanes. Convenient access to highways.

"Great Airport Stop Over"

4
12/06/2017

We stayed here for one night after a long flight from the UK. We got a taxi from the airport ($30 CAD) but later learned we could have utilised the free Airport shuttle. Check in was straightforward. We were given a complimentary upgrade which was a nice touch. Room was excellent, well equipped and the bed was very comfortable. Breakfast was average - weren't able to cater for me as a Coeliac even though I had advised the hotel in advance. Overall, this was probably the only downside to the whole stay. Took advantage of he shuttle back to the airport the following day. A great option if you are looking for a stop over near Toronto Airport

"Consistency"

3
12/06/2017

We recently stayed at this hotel for five nights. I inquired about the airport shuttle when making our booking because we would be travelling into Toronto daily, on the train from the Pearson airport. I was told the shuttle went every hour. We found that this was a different story when we arrived. The shuttle is only provided for people checking in or out going to the airport. If there was an opening we were allowed to "tag along" to the airport. Returning from a long dreary day in downtown Toronto we called to ask about a shuttle and were told to get a cab. Apparently airport cabs charge different rates from other taxis and we were charged $33 for a short 5-6 minute drive! We stayed near the airport to try and save on expenses. Had we known there would be the possibility of $66 in cab fares, on top of our train fare we would probably have stayed downtown. Last summer we stayed at another Best Western near the airport and there was no issue with shuttle services. As a client, spending five nights in this hotel, it would have been nice to have had shuttle service. There is a posting at the reception desk that detailed the shuttle service, but this was not made clear when I made our reservations. Long story short, if you are planning on travelling into Toronto be prepared for additional cost! The gentlemen at the desk and driving the shuttle were polite and friendly. Our room was very clean and well maintained. The dining room staff were also polite and friendly. Breakfast provided a nice variety. There was one woman at the desk that we found to be curt with responses, certainly not warm and fuzzy.

"Excellent hotel"

5
07/06/2017

I took two rooms for My family and I was absolutely satisfied. Best Western hotels are always the good choice but this one is really excellent. Suprisingly quiet place, tasty fresh breakfast and great working place are only some of the hotel benefits.

"Convenient, clean, well-served by staff"

5
06/06/2017

Close to Toronto airport, clean, plenty of parking, helpful staff, great restaurant. The shuttle service is prompt, driver is helpful not only with hotel business, but offered lots of tips for getting around by public transportation.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your short but colorful response. We appreciate your kind words about our staff and services and hope that you'd give us another opportunity to provide you with yet another superior experience. Best regards. Akbar Kabir, GM

"Great hotel!"

5
05/06/2017

Great hotel! Quiet and conveniently located close to the airport. Great shuttle service between the hotel and airport. Just call for a pickup. A fabulous buffet breakfast with a very good selection was included with the room. The hotel is very close to a great park for a long walk, the Etobicoke swimming pool and a golf course. The staff were friendly and helpful! The bathroom had extra hooks for hanging two cosmetic bags. We would certainly stay at this hotel again!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are glad that you were pleased with our services and had an enjoyable stay. We look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Best Western experience"

5
03/06/2017

A very friendly and well maintained hotel,,,very convenient to the airport ...free shuttle and breakfast ...excellent service ... my choice hotel when I fly ..this hotel meets all my needs ..the staff make sure I'm very comfortable

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. It is indeed an encouragement for us to carry-on our good work unabated. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Overnight accommodation and car parking while travelling to New York"

5
02/06/2017

Hotel was first class. Access from Hwy 403. Found check in to be friendly and staff efficient. Shuttle to and from the airport was dependable and driver courteous. Would definitely recommend this hotel to those who are particularly using Pearson Airport for travel. This review is based on one night stay. However, have used other Best Western Plus hotels and was happy to find this location was up to the same standard.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience even though it was a short one. We are excited to learn that you were pleased with our staff and services and that you had a pleasant stay. We hope you'd visit us again in the future. Best regards. Akbr Kabir, GM

"Toronto Stay"

4
01/06/2017

Good hotel. Great service with great amenities and fabulous price. The gym facility was lacking but there are other gym within close proximity. I enjoyed the hot breakfast and the table service during breakfast. I would and will stay there again.

"First time stay at hotel"

4
30/05/2017

First time my husband and I stayed at the BW Plus Travel Hotel. It was a great stay. Staff very helpful & courteous and always smiling. Staff were able to answer all questions we had. Hotel room very clean and offers a full breakfast. Room was very clean and bed comfortable. Hotel was close to our destination and airport. Would not hesitate to recommend this hotel.

"Efficient and engaged staff, great restaurant"

5
29/05/2017

The most pleasant about this hotel is its staff, responsible and polite. Rooms are wonderful especially the bathrooms, cleaned, stylish. Another good thing about this place is the Pakistan restaurant attached to the place, great cuisine, quality and prices!

"Very comfortable room with excellent breakfast"

5
28/05/2017

This hotel is smaller with only 3 floors. The staff is very attentive and the temperature control of our room was easy. The parking was free as well as a great breakfast. We also ate supper at the restaurant on the same premises and were pleased with that convenience, as well.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our staff and services and had a great stay although it was a short one. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Clean and Friendly Staff"

4
21/05/2017

We were there for 2 nights. It is an older hotel but has been kept up. Free parking, clean with free breakfast. Overal it was good. We had a few problems with our room key (i.e. the batteries had expired) and after multiple attempts to help the problem (we were locked out of the room for 30 min just after breakfast and again for 20 mins when the batteries had been changed). The staff was so nice and apologetic it was fine to wait. You could tell they were unprepared but trying to do their best. We got upgraded to a room with a heart shaped red whirlpool tub! It was an unexpected surprise considering the next morning was our wedding anniversary! Anyway, all that to say is that we would return, provided the price was right.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for the inconveniences caused due to the key problem and appreciate your understanding on the matter. However, we are happy that you were still able to enjoy your stay despite the setback and look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"The name Best Western PLUS says it all ...."

5
20/05/2017

The hotel was a little bit out of the way from the Toronto Congress Center, where I was attending the ADM Expo last May 17th and 18th, but it is very convenient to get access to the various Highways 427, 401 West ... The hotel has also a courtesy Airport Shuttle bus on a regular basis. The staff is very courteous, polite helpful, and welcoming and this starting from the Reception desk, the Breakfast room, and the Maid service. The hotel is very clean, and the room is very homecoming with a comfortable bed, large LCD TV with ample channels, fridge, coffee maker ... The self service breakfast have plenty of ample choices with hot dishes, cold cereals, juices, fruits for the most demanding customers. I would rate this place as a 4 stars Best Western location, and the name itself indicates very well as a Best Western Plus.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We are glad that you had enjoyed your short stay with us and are grateful for the positive comments about our staff, services and location specifics. We look forward to see you again in the near future. Best regards. Akbar Kabir, GM

"Stayed 2 night"

5
19/05/2017

I would recommend this hotel for everbody family vacation or business. The management was so helpful with any information I needed and guided me through the route I hade to take seeing this was my fisrt time in this region

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive response. We welcome your kind remarks about our services and also grateful for recommending our property. Looking forward to see you again in the future. Best regards. Akbar Kabir, GM

"Great Stay"

5
19/05/2017

Great Stay. Super-friendly staff. Rooms were very clean and well maintained. Generous portions of food in hotel restaurant. Very close to Toronto International Airport ans Airport Convention Centre. Shuttle bus service was an added bonus. Thank you

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are glad that you were pleased with our staff and services and hope that you'd come see us again in the near future. Best regards. Akbar Kabir, GM

"Perfect for Business of Travel"

5
16/05/2017

This property is conveniently located less than 15 minutes from both terminals at Pearson Airport in Toronto. The hotel offers a free shuttle service. The staff are very friendly and very accommodating, the rooms and common areas are clean and well kept. There is a restaurant on site, however, if you're not a fan of Mediterranean cuisine you're out of luck. There are a number of restaurants that deliver as there are nine in walking distance of hotel. Overall, if you're travelling on business or in or out of Pearson, this is definitely a property you want to consider!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We value your comments about our staff and services and look forward to see you again soon . Best regards. Akbar Kabir, GM

"Nice Hotel for a weekend get away"

5
16/05/2017

The staff was extremely nice. The room was perfect and spacious. Location was very good and close to Toronto Airport. Rooms were very nicely decorated. The room was very quiet though it was close to airport. We slept very well. Breakfast was good. Eggs were slightly overcooked.

"Close and Comfortable"

4
15/05/2017

The room had everything we needed and the parking was close and easy. The shuttle was prompt and dropped us off right at the airport. There are a few restaurants near by and a Subway if you want something quick. The facilities looked clean and updated. I would return.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and look forward for your return in the future Best regards. Akbar Kabir, GM

"Great stay, not great shuttle"

3
13/05/2017

I recently stayed here for one night to do the park/sleep/fly deal. The hotel was very clean and so was the room. The beds could have been a little more well kept, as there was no elastic left to the fitted sheets, so a lot of the mattress was exposed (this was ok both of the two beds), and the sheets were also not tucked in. Not a deal breaker but expected more My main complaint is with the shuttle. The drive to the airport was fine, however it was the driver from the airport back who was worrisome. There were multiple times where he was on his cell phone (either calling or looking at it), which is against the law. He also swerved back and forth between lanes so many times that I lost count (well over 15 times on the short drive); by this I mean he was driving with the middle of the bus on the line, or veering over lines and then going back where he should be when he realized it. He hardly ever signalled his merges either, he would just change lanes (if not just veering back and forth). The cell phone use along with poor driving habits was very surprising to me.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your detailed response. We are sorry for any inconveniences caused due to the uncomfortable shuttle ride from the airport. We have taken note of your concerns and will be taking appropriate action to avoid similar situations in the future. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Convenient and Great Value"

5
13/05/2017

My wife and 10 and 9 year old children and I needed a place to stay for the night on short notice. The Hotel is clean, the parking is free, even though we had 2 cars, and the breakfast was complimentary. We were treated very professionally.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and hope that you'd come see us again in the future. Best regards. Akbar Kabir, GM

"Comments"

5
10/05/2017

Great staff. Rooms are very clean .I would recommend this hotel to anybody. Breakfast is now very good with a good variety and hot . Coffee also very good. The front desk staff, Ayten, very helpful and friendly. Always feel welcome when I arrive and always making sure your visit was Okay.

"great airport hotel"

5
03/05/2017

This was one of the best airport hotels I have ever stayed at! Everything was top quality, although I had to leave too early to try their breakfast, which starts at 6:30. The only thing that I would like to see improved is a more frequent shuttle to the airport - it only runs on the hour so I got up much earlier than necessary for my morning flight.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for being so open and candid about your recent experience at our property. We are excited to learn that you were pleased with our services and we look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Perfect for our needs"

5
02/05/2017

We booked this hotel near the Toronto airport to pick up our 26 yo son, who was traveling from Europe after an extended stay. We decided to spend the night before driving back to our home in the USA. The shuttle was very convenient. Free parking at the hotel. Wifi worked well. In- room coffee maker was appreciated. The room was clean and appeared to have been updated. Breakfast was included and a variety of self- serve hot and cold items was offered.The staff was very attentive and replenished items as needed. There are a variety of dining options in the area, but only the Mediterranean restaurant in the hotel was within walking distance. The food at the hotel was beautifully presented, but my appetite was not up to the portion of chicken shish. My son enjoyed a meat dish, while my husband had fish.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We are glad that you were pleased with our overall service and that you had enjoyed the stay. We hope you'd come see us again in the future. Best regards. Akbar Kabir, GM

"Unbelievably convenient!"

4
26/04/2017

Parking for our car while we were away, shuttle to and from the airport, good prices, a clean room, and a nice little restaurant so we didn't have to go looking when we were tired. We'll stay here again!

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for your short but candid response. We appreciate your comments about our services and look forward for your next visit. Best regards. Akbar Kabir, GM

"Great little gem."

5
26/04/2017

Good staff, who are genuinely nice. Nice room, well kept. Terrific view of the golf course and park area. Good for walking and exploring. Breakfast was all you could imagine and more than you need! The location was terriffic. Very efficient to get to YYZ.

AKabir, General Manager at Best Western Plus Travel Hotel Toronto Airport, responded to this review
Thank you for for your positive feedback. We are excited to learn that you were pleased with our location, staff and the overall service and hope that you continue to visit us in the future. Best regards. Akbar Kabir, GM

"Average"

3
21/04/2017

Last night in Toronto wanted to stay close to the airport and found this hotel on the internet. Average. Room OK, breakfast slightly above average but the free WiFi was not really up to standard. Had to log in over and over again

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our services and amenities. However, we are sorry for your negative experience on WIFI and are investigating the issue. We hope you'd come see us again soon. Best regards. Akbar Kabir, GM

"Wrong Timing Suggested!"

1
21/04/2017

I Doug had been suggested by Maggie to take 3 and half hour shuttle before my dep time! which wasted my time. Even though I had suggested an hour later shuttle bus but forced to take an earlier one... I do not appreciate that because there is no traffic in the morning and took the shuttle driver not longer then 10 min to get to the terminal.

"Exceptional Staff"

5
20/04/2017

Room was lovely, clean and comfortable. The staff was gracious and very helpful. We were in Canada for a family wedding and the staff provided us with very helpful tips in getting around. The free airport shuttle was also a plus.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are happy to learn that you were pleased with our staff and the service and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Lovely stay"

4
20/04/2017

We really like this hotel. It's clean and fairly quiet except for the planes but that's what you expect near an airport. However, we love the included breakfast even though it's continental, we like the hot hard boiled eggs.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are glad that you were pleased with our staff and services and hope you'd visit us again in the not so distant future. Best regards. Akbar Kabir, GM

"really supurb"

4
20/04/2017

loved this place a little expensive but was awesome service and staff. the continental breakfast was really great I probably would have chosen a couple different items to serve but that's only my opinion lol I really have no complaints . they also have there own shuttle for this best western so that was fantastic. All in all I would highly recommend this hotel.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution to this column. We are excited to learn that you were pleased with our staff and services. Thank you again for recommending our property. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"a great stay of the beaten tract"

5
19/04/2017

This was a great place to say close to the highways , lots of food options and close to the city center but not in it, if they had a pool it would be good for family but as it is it is excellent for business conferences as it is very close to the airport.. overall great value for money.. dennis pounall.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are glad that you were pleased with our services and had a great time staying with us. We look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Great Hotel"

5
12/04/2017

This was a great hotel with courteous staff members. I appreciate the convenient location near the airport. The rooms were nicely decorated and very comfortable. The free WiFi was good speed and quality.

"Best Western Airport Toronto Hotel"

4
12/04/2017

Excellent in terms of price and location. Pleasant and professional staff. Clean rooms and breakfast. a;lsdkfja;lksdjf;lkasjdf;asldkjfa;lskdjf;laksdjf;laksdjf;alskjdf;alskdjf;alskdjf;alskdjf;alskdjfa;sd l;alkjs kasj kla;lk kskldkfj;alslkj l llallsl l lala llalsdll allsl llasdll l lalsdll lalsdl ll lallsdlknflhskn

"Very good."

4
10/04/2017

The hotel itself was fine it was clean service was very professional. Other than the hotel there was nothing much in the area to do, dining shopping any entertainment outside of your room you need to drive to. less than 10 minutes drive to valet parking at Toronto Pearson airport

"Great Airport Area Hotel"

4
31/03/2017

To avoid winter weather difficulties driving to and from YYZ, we stayed at this hotel twice. It is clean, comfortable, reasonably priced and includes a very good breakfast. The staff is welcoming and professional. Will definitely stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience once again. We are glad that you were pleased with your recent stay with us and hope that you would continue to visit our property for years to come. Best Regards. Akbar Kabir, GM

"Great Stay"

4
31/03/2017

Great staff, fantastic breakfast and good gym ! Only problem I faced was that of getting to a restaurant with blowing wind chill. May be a help from the staff to indicate nearby pre-connected/delivery offering restaurants, would be great !

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to write a review. We appreciate your kind comments about breakfast and workout facilities. By-the-way, we do have a great selection of restaurants delivering food in our area. Please remember to ask the Front Desk during your next visit. Best regards. Akbar Kabir, GM

"Great"

4
28/11/2016

Loved my stay here, worth it! The breakfast was great, the staff was very nice. The price was very affordable and it was so much better than what we expected. Definately will consider BW for future travels.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our staff and services. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Early flight before flight"

5
24/11/2016

Staff were very polite and hotel was clean. Beds were comfortable. Our flight was at 6:30 am so we were up at 3 to take the shuttle, no worries, they even had snacks for us to take with us. There is a hot tub there and park and fly parking easy to use and safe. When we came back from Cancun yesterday we called the shuttle and were picked up in the time they said. Driver was very helpful. We have 2 kids and they had fun here. Will definitely stay here again!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for the positive feedback regarding your recent stay with us. We are glad to note that you were pleased with our staff, services and the park & fly experience in particular. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Great Stay."

4
23/11/2016

Stayed for one night on arrival in Toronto. The room was very quiet, clean and comfortable. One of the best beds we have slept in with a good selection of pillows. (We often have problems with hotel pillows!!) The staff were very friendly and helpful. We often travel to the US and Canada and, when staying in hotels, try to book Best Westerns as we are never disappointed with them.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your kind remarks about our staff and services and look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Clean and comfortable"

4
21/11/2016

This hotel is clean and comfortable and has everything you need for a layover in Toronto. You must call for the shuttle to pick you up and arrange for morning ride back. Breakfast room is average and has something for everyone. Hotel staff are friendly and courteous. My only negative is the windows don't seal tight and whine when it is terribly windy.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our staff, cleanliness and comfort and assure you that we are constantly on the look for improvements to enhance future guest experience. We hope you'd visit us again soon. Best regards. Akbar Kabir, GM

"Great family stay"

4
16/11/2016

We have arrived to the hotel right when we landed in Toronto. As the hotel offers free shuttle, we were happy to use it. The room was spacious and clean, whole family enjoyed the stay there for four days. We have used also recommended car rental by the receptionist as we have made a trip to Niagara Falls. I definitely recommend staying in this hotel, the services offered are worth every penny.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are happy to learn that you were pleased with our services and had enjoyed the stay to the letter. We hope you'd come back for a yet another memorable experience sometimes in the future. Best regards. Akbar Kabir, GM

"Best Western is the best option!"

4
15/11/2016

While yes this is a 3 start hotel it excels in all aspects. The staff are wonderful. From the front desk to the cleaning staff to the two people working the breakfast counter. Speaking of the breakfast counter, it is one of the best "included in your stay" breakfasts I have been too. Lots of options and more than I have ever seen at this level. The staff in this area never stop and never stop smiling. These 2 are winners. The rooms were fine and temp control was adequate. No complaints about them. Lots of water pressure in the shower and no issues with hot or cold. They were good about keeping volume down. This hotel is only 5 minutes from the airport but you don't hear the planes. This is a great option for staying before a vacation and when you want to get a good night sleep compared to the hotels beside the runways that are very loud every minute with a plane flying in. The best part is the price. We booked through their website and the price was nothing to complain about.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your decorative descriptions about our property, staff and services. It is our pride to keep our valued guests happy and content at all times and glad that we were able to achieve the objectives. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Best ever Hotel."

5
14/11/2016

I am staying there for the last 5 years; stuff are very helpful. Rooms are clean. I advised my co-worker to stay here; we have monthly Meeting(Company Meeting in Toronto) in Toronto. We come from all over Ontario for the meeting. Breakfast is very good. Their shuttle service to Air-Port is very Good.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. While we appreciate your kind remarks about our staff and services, we would like to take this opportunity to recognise in no uncertain terms your loyalty to the brand. We hope you'd continue to patronize our property for years to come. Best regards. Akbar Kabir, GM

"Always Excellent!"

5
13/11/2016

Completely pleased with my stay at this hotel. The rooms are clean and well equipped and the staff is outstanding. Parked my car here while I was out of the country. The hotel's shuttle to the airport is prompt and convenient. The female shuttle driver was very helpful. Breakfast is included from 6:30 to 10 a.m.. I was leaving earlier this time and was surprised and pleased to find a great selection of "grab & go" items at the front desk - with even a bag to put them in. This hotel is less than 10 minutes to the airport but is not the BW Toronto Airport - if you google that you will get a different hotel - I highly recommend this one on Eglinton Ave. Have recommended it to many friends and family and everyone has had a positive experience. Will use again. Thanks!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our staff and services, but sorry to learn that you had missed our complimentary breakfast as you had to leave early. We look forward to your return so that you could have the total experience next time. Best regards. Akbar Kabir, GM

"Very Helpful Staff"

5
12/11/2016

While the hotel room was very welcoming it was the staff who impressed us. The evening and morning front desk staff were very friendly yet professional. They willingly helped us with a unique business need. The staff in the breakfast room surprised me with boiled eggs from the kitchen to accommodate my dairy intolerance - most places I just forgo the scrambled eggs.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your nice comments about our staff and services. It's our privilege ensure that our valued guests are happy and content at all times. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Who is running this place?"

2
10/11/2016

Stayed for 2 nights. Arrived late, ordered in and settled in. All was fine till I arrived back after work the next day. The maid threw away all the stuff I'd stocked in the fridge, my paperwork on the desk, etc. When I called that night to complain to front desk their was a promise to talk to housekeeping. The next morning the housekeeper and manager confront me in the lobby and housekeeping claims I asked them to throw it away or that they didn't throw it away. Manager offers to refund my money for that night. But that doesn't fix the problem. I lost valuable irreplaceable paperwork. Instead I'd rather make sure everyone else doesn't fall into this trap. Stay away!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting your expectations. In the interim, I'd like to emphasize that our Housekeeping protocol prohibits even disposing items left behind by guests, let alone belongings of stay-over guests. The preliminary investigation into this has been affirmative of the above but as we need a total explanation we are awaiting the outcome of the full investigation to get to the bottom of this ambiguous incident. We will be in touch with you regarding the developments. If I can be of further assistance, please don't hesitate to contact me directly. Thank you. Akbar Kabir, GM

"Room, Location, Breakfast "

5
10/11/2016

The front reception staff were really, really helpful - thanks to all. The room was clean, comfortable and cozy. The bed was nice and firm and the room was serviced daily. Our room overlooked the golf course and even though it was close to the airport we were not disturbed by it at all. The pickup and drop off at the airport was appreciated too and the staff courteous on both trips. The selection of food in the cafeteria for breakfast was a treat too with yogurt, cereals, eggs, etc. A good stay and I'm glad we stayed there. The only issue was not the hotel itself but the functionality of the Best Western mobile booking interface - a bit of patience and info rekeying and it was done - easily overcome. Thanks!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our staff and services which led to a memorable stay. We look forward to serve you again in the not so distant future. Best regards. Akbar Kabir, GM

"Good value for the money"

4
08/11/2016

I stayed here for one night before taking a flight from Pearson Airport. It's located on a major road about a ten minute drive away, on the opposite side of highway 401. Dining choices are fairly limited in the area, and supermarkets are at least 10 minutes away if traffic is light. Parking is free and plentiful. Reception and housekeeping are staffed with pleasant and welcoming people. Check in and check out were quick and trouble free. I was given a quiet room at the end of a corridor at the back of the hotel. The nicely sized room had two queen beds and lots of storage space. Electrical switches were easy to locate and operate. The beds were comfortable, but had a thin duvet sandwiched between two sheets, rather than a duvet cover. The bathroom is generously stocked with toiletries. Excellent disposable razors are available at reception. Be patient when waiting for hot water in the shower as it takes a while for it to warm up.The only down sides to my stay were a light smell of mildew in the shower, which dissipated, and carpets in really dark shades, which made it hard to determine how clean it really was. But I brought slippers. Overall, this hotel gives friendly service and good value for the money.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We appreciate the rather detailed description of your recent experience at our property and glad that you were pleased with our care as a whole. We hope you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Close to the airport"

4
07/11/2016

We chose this hotel because it was easy to get to from the freeway, as we wanted to be near the airport before an early morning flight. There was a pub with good food close by and the breakfast was next door at the local fast food establishment. The bed was very comfortable and the room was very clean.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for takinf time to post a review. We apprecite all the good things said about our property- the location, the service etc., By the way, we now serve our own breakfast and hope that you'd visit us again in the near future to check it out. Best regards. Akbar Kabir, GM

"great NEW hotel for the price. free parking and breakfast."

5
07/11/2016

Loved this hotel. near the airport with a shuttle. It's super clean and has everything you need for a night away. all the stuff included made it great. The rooms are super quiet, great sleeping. There's a bowling alley near by that could make for a great date night.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were very pleased with our overall service and that you had a great stay. We look forward to your return in the not so distant future. Best regards. Akbar Kabir, GM

"Great staff"

5
02/11/2016

The hotel is nice and rooms are comfortable. But the best for me was the staff: everybody was very helpful. My wife had to catch an early flight, so she left before sunrise. When I did my checkout, the receptionist wanted to know if everything was ok with her and if she arrived well. You don't see that very often, staying a single night at a hotel for the first time.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our staff and services and that you had enjoyed your stay. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"not very impressed"

1
01/11/2016

this hotel should not be a best western it has bugs in the halls not the rooms, the halls and sooner or later it should reach in the rooms the breakfast is terrible the front desk staff rude and you must use a credit card to be able to make a local call

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. However, we couldn't locate your stay with the information given. Please contact me directly with relevant information so that we could investigate your grievances. Thank you. Akbar Kabir, GM

"Very good hotel."

4
01/11/2016

Room was nice and clean. Full breakfast was very good and had a decent selection of hot items, not just the coffee and muffins continental. Service was helpful. Overall very satisfied. If you're doing business in the area, it's a good choice.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff and services and look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"BW Hotel"

4
29/10/2016

staff is helpful Location is good and breakfast is rich I am happy with my stay at this hotel I would sat with a little customer service improvement his hotel will be become excellent All went fine and I will come again

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are glad that you were pleased with our location,staff and services and look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Excellent"

5
27/10/2016

Found this hotel to be one of the nicest we have stayed in, the room and hotel in general was immaculate and gave us the assurance of a clean and relaxing stay. The staff were very friendly and accommodating, we could not ask for a better hotel. 10+

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution to this column. We appreciate your inspiring comments about our staff and services and hope that you'd return for yet another positive experience. Best regards. Akbar Kabir, GM

"Convenient location"

4
18/10/2016

City side of the airport. Not much else in the immediate area. There was a strip mall down the road a piece with some restaurants for supper. Good sized room with comfortable beds. Nice breakfast area with good variety and lots of tables.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We are glad that you were pleased with our overall service and hope that you'd visit us again in the not so distant future. Best regards. Akbar Kabir, GM

"Okay for a night or two"

3
17/10/2016

Not somewhere I would like to stay for any length of time but the hotel was adequate and doe offer airport transfers if needed. Not sure about parking for while people are gone. Breakfast was okay although any hot food looked far from appetising and guess they don't have an actual chef. There was enough other cold and dry food to get you by and give you a start to the day

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our staff, services, and amenities and especially about breakfast. We have already made improvements for the breakfast menu as suggested by other concerned guests and hope that you'd visit us again soon. Best regards. Akbar Kabir, GM

"Great breakfast"

4
17/10/2016

Best part of this hotel is great breakfast, pleasure to have real china and tableware; ambience is pretty. Only negative is lack of cream or half and half for coffee; hate 2% in my coffee; nice to have bacon too; hotel staff was pleasant, room was reasonably priced

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our staff, services and above all about breakfast. Half & half cream is now available and hope that you'd visit us again for yet another great experience. Best regards. Akbar Kabir, GM

"Best Western Airport Travel Hotel Toronto"

4
15/10/2016

Overall a good experience but the location necessitates having a car if you want to really get around because the Transit service is poor. Also, the breakfast area is way over crowded and noisy with few places to sit comfortably and enjoy breakfast.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our services and location specifics. Breakfast room may be overcrowded due to group stay, but in such an event group leaders have been advised to attend in batches for convenience. Nonetheless, we are sorry for your rather negative breakfast experience but hope we could serve you with perfection at your next visit. Best regards. Akbar Kabir, GM

"Clean but worn. Restaurant was very good, breakfast not so much."

3
14/10/2016

Our room was very spacious but had a 70s disco vibe to it with multicolored lights and a worn jacuzzi tub. The room was very clean, however, and we were only staying one night so it was just fine for that. We ate at the attached restaurant, which was very good. The continental breakfast the next morning was free in the same restaurant. The food was OK. The restaurant itself was elegant at some point, I am sure, but is now a bit tired. Everyone we encountered was friendly and it had free airport transportation which was convenient.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your input about our overall service. Breakfast room has already been upgraded while improvements for Jacuzzi suites are up for review shortly. We look forward for your return in the not so distant future. Best regards. Akbar Kabir, GM

"Friendly and comfortable"

5
14/10/2016

Friendly staff greeted me and ensured I was looked after with airport shuttle registration and a wake up call. The woman who checked me out also drove the shuttle. She was very sweet and wonderful to talk to in the morning. The room was very comfortable and clean.

"No problems, very satisfied, super comfy bed"

5
14/10/2016

The hotel is not a palace but everything is clean and presentable. My room was not huge but it didn't need to me, it had everything I needed and again, while the bed was just a standard double, it was super comfortable. There was good internet, a desk, clean and well presented bathroom plus a sofa, table and tea and coffee making facilities. I was also impressed with the breakfast. Lots of choice from fruit, parties, sausages, bacon, eggs, toast and a make your own waffle machine! Would have no problem recommending it. While they did nothin out of the ordinary, the staff were friendly and helpful. There is also a free shuttle to and from the airport. I was not aware of this when I arrived at the hotel so unfortunately paid for a taxi! Shuttle needs to arranged the night before. They run every hour.

"Airport hotel goes the extra mile"

5
13/10/2016

This is an airport hotel in a highly competitive location near Pearson airport and business environment but it excels in its price range because of value for money and staff quality. Staff are friendly and helpful from the shuttle driver to reception and breakfast service. Bed was comfortable, room quiet and spotless and everything worked well. We will return next time we are going through Pearson airport.

"History of double charging for your room"

1
13/10/2016

I stayed at this hotel and prepaid for my room. After checkout they charged my credit card again for no reason. When I stayed here the second time I brought to their attention to not double charge for my room. My 2nd trip was also prepaid. They did it again a second time even after I my warning not to double charge. This is criminal and I strongly suggest that you watch out if you plan on staying at this hotel. Maybe it is one incompetent person that is doing the charging. If so, they should be fired. Otherwise this is a good hotel.

"Clean quiet modern airport hotel"

5
12/10/2016

Very well presented and well run airport hotel with courtesy bus. Staff were unfailingly friendly and helpful. Hot breakfast was above average for this type of hotel. Hot tub was a bit 'public' being near reception

"Stay w/parking"

4
12/10/2016

Enjoyed the convenience of the hotel near the airport for an early am flight to AB including parking for duration of my time away. Staff was very courteous and friendly. Room was fine for the short stay.

"always an excellent experience at this hotel"

5
11/10/2016

I have stayed at this hotel many many times - always welcomed and recognized by the staff whether on the phone or in person - great location close to Pearson Airport, comfortable and clean rooms that are always being updated, great internet access, great value for the money

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous review. We value your appreciation of our efforts to provide you with the best of services for your comfort and relaxation. I also take this opportunity to thank you for your loyalty to the brand and look forward to see us again soon. Best regards. Akbar Kabir, GM

"Comfortable place with a few issue "

4
10/10/2016

My wife and I enjoy our stay there, it was clean and close the places we wanted to visit, however we had just a few misconceptions upon booking. The room was comfortable, wifi work great and breakfast had a good selection of items.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We are glad that you were pleased with our overall service and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Great airport hotel with false advertising"

3
08/10/2016

Clean, friendly staff. A recommended airport hotel. Just a few misconceptions upon booking. It says there is a pool, but there is only a whirlpool. The resturant is currently closed and I did not know that before check in, so therefore no room service. There is no bar/lounge in hotel, but some stuff nearby. Our fridge broke down. The whirlpool was down for a day or so. It says there is a safe, but I could not find one in the room. At least there was A/C. I do recommend this hotel as an airport hotel, but next time I might call ahead to see what is advertised is reality.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry to learn that some sites still carry outdated/wrong information about our property and will take immediate action rectify the inaccuracies. For the record, our restaurant is currently under renovation and the safes are not in the rooms but at the Front Office. Our breakfast room too was recently renovated. Thank you again for recommending our property as an airport hotel. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Excellent place to stay!"

5
08/10/2016

My wife and I stay at this hotel frequently, this is one of the top Best Western hotels we have stayed at in our travels! The staff is efficient, friendly and accommodating. The rooms are very clean and nicely decorated, the beds are VERY comfortable! They offer a 24 hour airport shuffle free of charge, we have used this numerous times. A park and fly is offered if you have to leave your vehicle. We highly recommend this hotel, you will not be disappointed!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous review. We value your appreciation of our efforts to provide you with the best of services for your comfort and relaxation. I also take this opportunity to thank you for your loyalty to the brand and look forward to see us again soon. Best regards. Akbar Kabir, GM

"Well located. "

5
07/10/2016

A very well located hotel with clean, well furnished rooms. Our rooms were very quiet and the beds comfortable. Breakfast was well presented and good. The staff were very friendly and helpful. We travelled from here by car to the Niagara Falls and also into Toronto.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate all the nice things said about our property as it is our pride to see our valued guests happy and content at all times. We hope you'd come back to see us again soon Best regards. Akbar Kabir, GM

"Clean"

4
03/10/2016

We were returning from a trip and needed a hotel for the night. The hotel was not far from the airport. The room was clean; bed was comfortable and clean. Breakfast too was nice. It was refreshing to be asked what we thought of breakfast and dining area was clean.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our services and amenities. especially the breakfast service. We hope you'd come back to see us again when flying through Toronto in the future. Best regards. Akbar Kabir, GM

"Comfortable but Weak on Airport Shuttle"

3
01/10/2016

Hotel has very restrictive shuttle pick-up policy; although, told I would be picked-up, I had to take taxi in for an additional $38. Had much better shuttle service at the other BW hotels near the airport.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We are sorry that we couldn't pick you up due to shuttle policy regulations. Our shuttle is available on-call for guest pick up from airport 24/7 and for drop-offs it leaves hotel every hour. This service is for check-in and check-out guests only. Best regards. Akbar Kabir, GM

"A very fortunate error."

5
30/09/2016

I was really surprised because I found myself here by accident and after 20 hours of flying all you want is your bed. The gentleman on reception was lovely. I was checked in with swift efficiency and all my requests were met. The hotel was busy but there was an air of calm. The public areas were spotless and well maintained. There was no rubbish around the free tea/coffee machine and no drips or spots. My room was lovely. Neutral decroration with accents of colour. The bed was large and lump free. The sheets were white and crease free. The pillows smelt fresh. There was plenty of space to move within the room. A chair and foot stool was there for you to relax on. There is a large desk from which to work from. A modern TV and fridge. A working microwave and tea/coffee machine. They were spotless. There are lots of side lamps for you to create your own atmosphere. The bathroom was white and hosted good quality complimentary bath products. The bathroom was cleaned to a high standard. The towels were white, soft and fresh. Breakfast was of a good quality and the staff did not rush you out.There is a free shuttle to the airport all you have to do is book the time you want. I would stay here again

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful contribution to this column. We are glad that you were pleased with our staff, services and facilities which is indeed an encouragement for us to carry-on our good work unabated. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Excellent service"

5
29/09/2016

After a nightmare experience at another hotel we were moved to here. At 2.30 in the morning we were checked in by Zandria a very bright and bubbly young lady, even though the nightmare was nothing to do with this chain of hotels she was very apologetic about what we had been through. Checked us in to a very clean and comfortable room, making sure we had everything that we need for our short stay. Breakfast the next morning was more than we expected, usually just toast, muffins etc. Bacon, sausage, boiled eggs, toast, muffins, pastries, cereal.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are glad that you found comfort and satisfaction with us in the midst of an unpleasant ordeal. We value all the nice things said about our property and hope that you'd come visit us again in the future. Best regards. Akbar Kabir, GM

"Horrible Customer Service"

2
26/09/2016

I booked the hotel for a business trip, the booking was done through hotwire. The second I got their the manager was giving me a hard time because I book through hotwire (I do not understand why you sell rooms to them if you dont want us to book through them). The room I was given was not up to my standards. I asked to change and they would not accommodate any of my requests. I then had to sleep on a pull out couch and have my co worker sleep on the bed. They even charged me for sheets for the pull out!!! All in all, I wouldnt book here ever again, not even if it was $85 a night through hotwire.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I wish to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Nice and Clean, Great Breakfast!"

5
26/09/2016

Free shuttle from airport was great, staff very helpful letting us know transportation to downtown Toronto (The subway worked best and was cheapest). The beds very comfortable, breakfast in morning was very delicious and lots of choices (family of 5 adults and 3 children)..highly recommend

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our staff, services and amenities and enjoyed the stay. We look forward to serve you again soon. Best regards. Akbar Kabir, GM

"Good option near Pearson"

4
26/09/2016

Very difficult to find any rooms in Mississauga, but this place was very good, clean and close to everything. I only stayed at this hotel for 2 nights, but could have stayed for longer. The rooms are older designs, but they are clean and functional. There once was an attached restaurant, but it is not closed. There is a breakfast place and gas station right next door if you need anything. The location is very good in relation to most businesses in Mississauga or Pearson Airport.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you taking time to post a review. We value your opinion about our location, services and amenities. We are happy to inform that your favorite breakfast is back with lots of improvements at our own premises. Looking forward to see you again soon. Best regards. Akbar Kabir, GM

"Was great for a quick overnight stay!"

4
25/09/2016

My flight got in at 1:15am, the staff at this hotel was awesome, came and picked me up when I called. Was a quick turnaround as I was too late to pick the rental car up at night, so they were very accommodating and drove me back to the rental car company in the am to pick up my car. The hotel was very clean, and large rooms for the price. The breakfast room was closed for renovations, so they had you go next door to the donut shop and breakfast sandwiches were made for you with a coffee and a muffin...no complaints.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with your stay though it was a short one. Hope you'd come see us again in the future to check out the whole package. Our new breakfast room is now open and is a must in your next visit. Best regards. Akbar Kabir, GM

"Clean and comfortable"

5
22/09/2016

The hotel is very well maintained. Rooms are impeccably clean and very comfortable. Staff are very helpful. Breakfast was good, included juices and hot menu items such as bacon and waffles. Plenty of parking also and the area is very quiet which is great.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. It is indeed an encouragement for us to carry-on our good work unabated. We hope that you'd visit us again in the future so that we could provide you with yet another great experience. Best regards. Akbar Kabir, GM

"Not the worst stay, but not the best"

3
20/09/2016

I give full credit for the quality of the room. It was great. The breakfast however was horrible. Plus the fact that the cleaning staff came into the room while I was in the shower...CREEPY! And I used the deadbolt, which they overrode with their swipe key. I found my wallet not in the usual manner that it usually is in my back pocket.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Akbar Kabir. GM

"Forget the restaurant"

3
19/09/2016

We have stayed at this hotel many times as it was The Indigo proir to BWP I've never been to impressed with the wait time for food in the restaurant but last Thursday took the cake.The server was the worst and we waited 1 hr for our food.When my chicken Parmesan came to the table I questioned the penne instead of spaghetti.I was told by her that they where outta spaghetti very bluntly. I could understand IF they where busy but there was only one couple at another table and one guy at the bar. The charge was waved bu that didn't fix the hour wait when you are hungry and tired after a flight.Next time we will walk upto to Dixon and pass on this place for a meal.

"Shame about the breakfast"

4
18/09/2016

Stayed here for a total of 4 nights in two stays in Toronto ( complicated so don't ask :) ), and the airport to hotel shuttle was great on both occasions.Point to note for international travellers, either have 1$ coin with you to ring hotel ( as you need to book on arrival ) or ask in airport for someone to ring for you. Take the phone number with you and then be prepared to wait up to 20 minutes for it to arrive The room at the back was definitely quieter than the front as it is on a busy road. The air con and wifi were excellent and the staff very helpful , especially when I had a problem with paperwork at the CN tower . The rooms are spacious and the jacuzzi good too. That said the breakfast in the morning is a temporary arrangement with the diner next door and this was rubbish . Choice of bagel with rubbery egg or cheese and poor quality coffee or juice/water served by a miserable Chinese woman , the other staff were okay . This was not good enough and had I known of this arrangement would have booked elsewhere as it gave a poor impression of what is essentially a good placed hotel. Otherwise ask for a credit on the breakfast and choose somewhere better.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you taking time to post a review. We value your opinion about our staff, services and amenities. Incidentally, guests could use the courtesy phones at the terminals to contact the hotel without a cost. Also, we are happy to inform that your favorite breakfast is back with lots of improvements at our own premises. We hope you'd visit us again to see the difference. Best regards. Akbar Kabir, GM

"Good quality "

4
17/09/2016

Good, friendly service. Free breakfast is nothing special, buffet style with many choices of pre-prepared bacon, sausages, mini omelets, cubed potatoes, various sweet rolls. Also cold cereals, batter to make waffles. Clean area. Our room was clean with a very comfortable bed, a comfy reading chair and a desk. Nice size bathroom that was kept clean. And it was nice and quiet. Would stay again if needed.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff and services and hope that you'd come back to see us again soon. Best regards. Akbar Kabir, GM

"Enjoyable stay"

5
15/09/2016

Friendly and helpful staff. Room was tastefully decorated and clean. Bathroom had lots towels and Pantene shampoo and conditioner. Breakfast in the attached restaurant has recently been upgraded with an greater selection. will definitely stay again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our staff, services and amenities and enjoyed the stay. We look forward to serve you again soon. Best regards. Akbar Kabir, GM

"Enjoyable stay"

5
11/09/2016

Attentive staff that goes out of their way to assist you with any questions you may have. The room was huge! We stayed in a King Suite with a whirlpool tub, dining table and comfortable chairs. The hotel was clean and inviting and we would definitely stay in this brand hotel again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for the positive feedback. We are glad that you were pleased with your stay; that you liked our service, staff and facilities and more. We look forward to seeing you again soon. Best regards. Akbar Kabir, GM

"Clean and Good Value"

4
09/09/2016

The Hotel was a little hard to find at first but with the help of cell phone tech we found it. Very clean with helpful polite staff. Only issue was their breakfast room was being renovated so we had to use free coupons for the coffee shop next door.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback. We appreciate your comments about our staff and services and hope that you'd visit us again in the future. Incidentally, we are back with our own breakfast with many improvements. Best regards. Akbar Kabir, GM

"Decent enough hotel, but not much in the local area."

4
07/09/2016

We chose this hotel for a 1 night stop over having flown in from the UK. Info from the hotel said to call from the airport after collecting luggage, or call from the free phone at the arrivals helpdesk. The lady on the helpdesk said I didn't need to call, just go and wait at C22. Most of the other hotels have a regular shuttle bus, but not this one. Luckily another person staying at the same hotel had called and a minibus arrived so we were able to get to the hotel. My tip: Make the call to the hotel! Check in was quick, the rooms are nice with 2 big beds as expected in North America. The pub along the road had a private party, so no chance for a drink, and I discovered gas stations and convenience stores don't sell beer in Ontario! Not much choice of places to eat within walking distance. Didn't hear any noise from the airport. The breakfast room was being refurbished, so we were given vouchers for breakfast at the Country Style deli, which consisted of a breakfast bagel, donut and coffee. Perfectly adequate hotel for a stop over.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We appreciate your comments about our staff, services and amenities and hope you'd visit us again when flying through Toronto in the future. Best regards. Akbar Kabir, GM

"Average"

3
07/09/2016

Nice hotel nice rooms, two large beds in the room, reception staff courteous. Near the airport, has a free shuttle from the airport to the hotel ringer in 10 minutes coming to get you, and free wifi/ Breakfast is pretty lame.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff and services. We are committed to improve/exceed our standards and hope that you'd visit us again in the not so distant future to see the difference. Best regards. Akbar Kabir, GM

"Not informed of Renovation to Restaurant and Bar"

3
06/09/2016

Booked this accommodation back in Feb 2016 with Booking .com for Aug 22nd as all amenities looked fine, on arrival at the airport from London phoned the hotel for the shuttle bus which arrived 45 mins later, telling the driver that i was looking forward to a meal and drink was informed that it was closed for renovation and had been for 2 weeks, the nearest restaurant to the Hotel was at least half a mile away, not an ideal situation for an over 80 couple with no car, to say I was livid at not being informed is an understatement, it would have been nice of Booking .com or the Hotel to have informed us of this situation so as to make other arrangements but then they would have lost a booking.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. Our restaurant had to be closed suddenly due to a breach of contract issue and now we are renovating it to be opened soon solely for breakfast. I apologize for the inconveniences caused due to this and hope that you'd visit us again to see the difference. Best regards. Akbar Kabir, GM

"Convenient Location and Great Value for the Price"

5
06/09/2016

This was the second time that I have stayed at this particular Best Western property. My family and I were very pleased with all aspects of this stay. The hotel is conveniently located to several major highways, so if someone has a car it is easy to reach both Pearson International Airport and downtown Toronto. Rooms, which are bright, spacious, and airy, are priced very reasonably compared to others in and around Toronto, so you get great value for your money. The area is quiet, and the building seems almost brand new. We would definitely stay here again in future visits to the area.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are glad to learn that you were pleased with our services and facilities during both visits. We are committed to improve/exceed standards and look forward to see you again soon. Best regards. Akbar Kabir, GM

"Short stay"

3
05/09/2016

Anne in reservations is A+, she really made me happy to book Best Western!! Ayten and Prabhjot were wonderful and very helpful in accommodating us until we could check in. Floria was helpful in getting us a room where we could have stayed the week without having to move (as booked) The only downside was shared with the manager on duty. There were someone's socks still in the room on the floor in the corner by the drapes from before, towels badly stained (very yellow), spots of blood or rust on duvet cover and the sugar crystals from the packets was sprinkled in that area, not the cleanliness I expected. Finally, I guess It can't be helped, but a total of 3 bugs made an appearance, one now deceased. (We killed it) Once housekeeping pays a little more attention to the details, you will be back on track.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Very nice, comfortable, professional staff"

4
30/08/2016

We spent 5 nights gere while visiting friends in the area. Everything about this property is nice, especially the staff. The parkngvara is small, guests at asked to leave their keys with a valet who will double/triple park them. The room was immaculate and the maids kept it that way. Bathroom was cramped. The outdoor pool on the third floor provides a changing room and shower with towels. Nice breakfast. Even though breakfast is "free" most guests lead a $5 tip each morning. Within walking distance of he subway and bus lines which are easy to navigate. Also close to many ethnic restaurants in the surrounding neighborhood.

"Friendly staff, but sheets were dirty"

3
29/08/2016

Checked in at 1:30 a.m. and unpacked. Then noticed that the sheets were dirty and had hairs in them - obviously not changed. Too tired to move to another room, we slept on towels. Spoke to the mrg in the morning, but only got a verbal promise of a discount 'next time we stayed there.' No documentation or coupon. Don't think we're gonna get to claim it. The "hot continental breakfast" was at a sketchy donut shop next door, where the staff were surly, the muffins were quite stale, and the 'sausage patty' was grey and unappetizing. On the plus side: Staff were friendly and helpful; room was nice and bathroom was clean. Advice to travelers: check the sheets before you unpack; skip the breakfast and go somewhere else to buy your own.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your response. I am sorry for the inconveniences caused during your stay. We will be revisiting our room cleanliness programs to ensure this wouldn't happen again. The breakfast change is temporary as our restaurant is under renovation and will be opened very soon. Best regards. Akbar Kabir, GM

"Good experience"

4
29/08/2016

We had a cancelled flight and had to stay at Toronto for two days. Even it is really sudden they make everything easier for us, booking, transportation etc. They have a free shuttle from airport. Very friendly staff. Hot breakfast is good. If you want to stay near to the airport for one or two nights just choose Best Western Plus airport

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are glad that you were pleased with our staff, services and amenities and looking forward to see you again in the near future. Best regards. Akbar Kabir, GM

"booked wrong date."

1
27/08/2016

the best western in toronto on norfinch drive i was treated very poorly when i went in and asked to check in. The man behind the desk was rude and no help at all. said there qas no rooms, but was still some forsale when i went out to my car to find a new hotel as he told me no rooms were available. wont go back there!!

"Just overnight"

3
26/08/2016

We used this hotel because our flight out of Toronto was very very early. Since it was so early we couldn't partake of the breakfast. Shuttle left on time, driver was very friendly. Room was OK, no complaints about that but they charge to leave your car there, $15/day. We didn't realize that when we used airmiles to book it and then couldn't cancel. We won't be back for that reason, lots of hotels that have free parking.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our services and amenities. Please note that overnight parking is free at our premises and that we only charge for the extended parking based on a nominal weekly rate. We hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Super comfy with free shuttle to airport"

5
26/08/2016

Due to a delayed flight, I actually only ended up getting to spend 3.5-4 hours at the hotel but I can say, the room was clean, spacious with a sitting area and TV, desk and the bed super duper comfy with lots of fluffy pillows. The bathroom had a shower/tub combo and all the amenities one would expect.. shower cap, soap, shampoo/conditioner, etc. Check in and check out went smoothly, the clerk was courteous. There is a free shuttle to and from the airport which is very handy. Breakfast is included, however I had to leave before breakfast was served, however they supplied fruit, juice, cookies, cereal bars at the reception area for those who were not able to partake in breakfast. There is also a coffee maker in the room, but I didn't have time to check if there was coffee provided. Free parking is available and there is a gym on premises. I would definitely recommend this hotel for anyone needing a place close to the aiprort.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience even though it was a short stay. We appreciate your comments about our staff and services and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Two night stay"

5
26/08/2016

We had a good experience here. The staff is attentive, friendly and accommodating. The facility was very clean. Parking was easy. The price was economical and of good value. The hotel restaurant was being renovated, so complimentary breakfast passes were given which allowed for cooked breakfast foods at an adjacent restaurant. There were pleasant lobby lounges in which to sit and chat. Rooms and bathrooms were clean. There was a spacious work desk in our room to set up a lap top computer and plenty of electric outlets. There was a mini-refrigerator in the room. In summation, we had a very pleasant stay at this hotel and recommend it highly.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful feedback. We appreciate all the nice things you mentioned about our hotel and at the same time happy to be part of your 02 nights' BW experience. We hope that you'd continue to visit us in the future. Best regards. Akbar Kabir, GM

"A good choice"

4
24/08/2016

A very nice comfy 2 bedded room, very clean and modern . Exceptionally helpful reception staff. Very good complimentary airport transfers. Complimentary breakfast taken at small cafe next door. Would definitely stay again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are happy to learn that you were pleased with our staff, service and amenities. Incidentally, breakfast at the cafe next door is temporary due to renovations to our own restaurant which we hope to re-open very soon. We look forward to serve you again. Best regards. Akbar Kabir, GM

"Ok short stay"

3
20/08/2016

We arrived at 3am due to our flight being delayed, I had however called the hotel so they wouldn't give up the room. The phone service is poor could hardly hear the receptionist ( I was at the desk when a call came in and the receptionist had to be shouting as she couldn't hear either) so I assume it's the hotels line. Room was spacious. Bathtub seems newly installed. However, I read where rooms were recently renovated but not so with my room. Had a very very very musty smell, beds were uncomfortable. I was given a first floor room with parking lot view. I don't prefer first level rooms. We had to keep the drapes closed at all times because persons constantly passed or congregated just outside the room so made the room dark and difficult to see even with lights. There is no pool at this location. The hotels restaurant is under renovation so we were given restaurant vouchers to a country inn near by. Breakfast was fresh and tasty but repetitive same limited choice each day. We had to choose one sandwich one pastry one beverage which I believe I was short changed. What happened fruits, yogurt, pancakes and waffles??.? Also I would have like tea and a Juice in true best western continental style but restricted to one. There is a airport shuttle which was quick in picking us up at 3 am but I wanted to return to the airport later and had to take a taxi because they don't offer shuttle service to the airport other than arrivals or departures even if there is a space in the shuttle going to the airport anyhow. There is a bus stop close by to the subway and other hotels within close proximity as well as small convenience stores. Customer service can be improved.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We appreciate your comments about our staff, services and amenities on offer. Please note that our complimentary breakfast will start soon with the full selection of BW approved items. We hope you'd get another opportunity to visit us in the not so distant future. Best regards. Akbar Kabir, GM

"Best Western Plus Toronto Airport"

5
15/08/2016

Spotlessly clean, modern, very quiet and comfortable. We stayed in a suite which was lovely. Restaurant is currently closed for renovation. Had breakfast next door. Did not get a chance to use amenities.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were able to have a wonderful stay in one of our signature suites, even though it was a short one. We hope you'd come back to enjoy the whole package in the near future. Best regards. Akbar Kabir, GM

"Comfortable but Restaurant being Remodeled"

4
09/08/2016

Everything was great here, except one thing.... their restaurant is being remodeled and we had to go next door for breakfast. It was 'ok' but we like cereal in the mornings and we were very limited to what we got. We ended up buying our cereal and eating it in our room. Then going over there for coffee and a muffin. Other than that, we were comfortable, everything was clean, staff was great, etc.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are sorry for changing venue for the breakfast but this is temporary as we are renovating our restaurant to provide an improved and healthier breakfast very soon. We hope you'd visit us again in the near future to see the difference. Best regards. Akbar Kabir, GM

"Best Western To"

4
07/08/2016

No swimming pool. Hot tub water was luke warm. The restaurant which was attached to the hotel was closed and was told it would open again I a few months. The AC in the room would only set at 74 and it barely kept the room cool. Most hotels start breakfast at 6:00 a.m. We had to wait till 6:30 a.m. So coffee and a muffin is all we had time for as we had a 6:45 a.m. shuttle to take to the airport.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We apologize for moving the breakfast to the adjoining restaurant as our own facility is under renovation and appeal to our valued guests to bear with us as we hope to open our own breakfast very soon. As for the room thermostat, it has to be gradually lowered/increased; a marked variance will not be registered as a safety precaution. We look forward to serve you again in the near future. Best regards. Akbar Kabir, GM

"no breakfast facilities"

3
06/08/2016

just a head's up to others - no breakfast facilities so you have to go next door. waited in line for 20 minutes for a sub par experience. also uncomfortable chairs in room so disappointed after a long travel day. room was clean,bed good,internet fast and staff friendly. close to airport that is why we picked it.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We apologize for moving the breakfast to the adjoining restaurant as our own facility is under renovation. We appeal to our valued guests to bear with us as we hope to open our own breakfast very soon. Best regards. Akbar Kabir, GM

"Stay hotel, not just travel hotel, uh!"

4
02/08/2016

I am a regular Best Westerner! This I didn't have to tell this to "BEST WESTERN Plus Travel Hotel Toronto Airport, Toronto, ONTARIO". After I checked-in at the front desk and when I opened the door of my hotel room.... ... .... .... ... wait ... wait... wait.... I am amazed even now..... my room for stay had been upgraded to a room with a wonderful Jacuzzi next to my bedroom! I know you can't believe this. I don't doubt you, as I can't believe myself!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous contribution to this column. It was our time to show gratitude for your loyalty to the brand. We are glad that you were pleased with the surprise and hope that you'd continue to visit us for years to come. Best regards. Akbar Kabir, GM

"Best Westerrn in Toronto"

4
02/08/2016

Easy to find. Clean hotel. Pleasant staff. Close to the airport. Great shuttle to and from the airport. Cost of parking very affordable. Nice yet small exercise room. I would stay here again for a flight out of Toronto.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate all the good things you mentioned about our staff, services, amenities and the location. Above all, we are glad that you liked our property and look forward to see you again soon. Best regards. Akbar Kabir, GM

"Clean and comfortable"

5
01/08/2016

Although the location is a bit far from downtown, we really were happy with this hotel overall. The rooms were clean. Beds were super comfy. Breakfast was better than the average "free" continental style.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are happy to learn that you were pleased with our services including the complimentary breakfast. We do hope that you'd visit us again in the near future. best regards. Akbar Kabir, GM

"Great pricing"

5
30/07/2016

We were able to stay one night with transfer to the airport and 15 days of parking for about $160. The staff were friendly and helpful. The savings in parking alone was worth it! Lobby was very classy; room was spacious and clean. We would stay here again if flying out of Toronto.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your Park & Fly experience. We appreciate your positive comments about our staff, services and the package itself. We hope you'd come back to see us when flying out of Toronto again in the future. Best regards. Akbar Kabir, GM

"Good Experience"

4
26/07/2016

We stayed for 3 nights during our short landing to Canada. The place is well managed and clean. Though there was some construction going on...but i have no complaints. The breakfast was really good for a price that comes with a room. Ample parking space and other facilities are nearby. Will definitely return and recommend.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our services and look forward to see you again in the future. Best regards, Akbar Kabir, GM

"Pleasant stay"

5
25/07/2016

People at the reception desk are very friendly. Room was clean and the beds sleep well. Airport shuttle went well. One hour travelling to Toronto downtown (public transport ). We slept at the front, but there was hardly any street noise during the night. Breakfast has limited choice.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your short but interesting review. It is indeed an encouragement to carry-on our good work unabated. We hope you'd visit us again in the not so distant future. Best regards, Akbar Kabir, GM

"Decent "

4
25/07/2016

Good hotel to stay if your flying out the next morning. Not too many planes flying over. Got charged an extra $10 for having 2 people in 1 room. The restaurant seemed expensive so we ate else where. Would stay again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We value your opinion about our location and the service and hope that your next visit will be a pleasant one too. Best regards, Akbar Kabir, GM

"Our Two Nights"

3
25/07/2016

My boyfriend were visiting Canada on vacation. We thought it was going to be much more than it actually was. Although the staff is great and super friendly, our room and some of the amenities were either not accurate or not working properly. It's a nice hotel, but we do not recommend staying here.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. Your satisfaction is important to us and we'd be using the feedback to improve guest satisfaction in the future. Moving forward, we do hope that you'd give us another opportunity to provide you with a superior experience. Best regards, Akbar Kabir, GM

"Excellent again"

5
23/07/2016

Stayed here for Park sleep and fly again. Second time of staying. The sleep and fly package is very good. Rooms are fine - nice and peaceful. Drivers are great - friendly and courteous and prompt. Breakfast was fine too. This is my definite preferred choice!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for returning back for a yet another park & fly experience. We are glad that you were pleased with the services and amenities and hope that you'd continue with the tradition into the future. Best regards. Akbar Kabir, GM

"Clean room, perfectly fine stay"

3
21/07/2016

We stayed for two nights. Room was clean, we weren't bothered by any noise and we had a pleasant stay. We were able to ask the desk to call a taxi for us both days. I wouldn't say the desk staff was super friendly, though it was not off-putting, either. Free wifi worked well.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our location and the services as a whole and hope that you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Connecting flight"

5
21/07/2016

From first contact via phone from the WestJet baggage area to the shuttle driver. The staff are excellent and courteous. I arrived I on a late flight with the connection the next afternoon. My whole experience became less stressful with this Best Western experience

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for the positive review. While we appreciate your comments about our staff and services we pledge to keep our standards ahead of the industry category at all times. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Great option to sleep & flight from Toronto airport"

4
15/07/2016

Excellent hotel comfortable and quiet, close to Pearson airport, free shuttle and decent price for 2 weeks parking; Can be a very interesting option if you have to flight from Toronto. The personnel was helpful and very polite.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your Park & Fly experience. We appreciate your positive comments about our staff, services and the package itself. We hope you'd come back to see us when flying out of Toronto again in the future. Best regards. Akbar Kabir, GM

"Paul C. - Ottawa Great Stay for Business in the GTA"

5
15/07/2016

This is really a great hotel. Staff are friendly, accommodating and helpful. Close to airport, major highways, and is perfect for any part of the west end of the GTA. Complimentary Breakfast was fine as far as I was concerned. I stay here regularly throughout the year for business. Can't beat the price, it is reasonable and quiet.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your thoughtful contribution to this column. We are happy to learn that you were pleased with our staff and services each and every time you had stayed with us. We strive to maintain our unique standards at all times and hope that you'd continue to patronize our services well into the future. Best regards. Akbar Kabir, GM

"Best Western PLUS Travel Hotel Toronto Airport, Toronto, ONTARIO"

5
12/07/2016

Not too far from airport. In my previous stays, asked for a ride from/to airport and didn't have to wait for long to get the ride. Pleasant staff. Depending on the time of the year/season, could be pricey but overall is very satisfactory service/hotel.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We appreciate your positive comments about our staff and services and hope that you'd return soon for a yet another pleasant stay in the not so distant future. Best regards. Akbar Kabir, GM

"summer vacation"

5
11/07/2016

This hotel is very clean,the rooms spell good!, the employees are very friendly. We had a free breakfast that was good, lots of room to eat! The bed was so comfortable, we have stayed there 3 times now and everything is amazing . Theres a elevator, workout equipment, airport shuttle. There is a great restaurant attached called Michelles. I love it

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution to this column. We are glad to learn that you were pleased with our staff, services and the value-added amenities offered. Thank you again for your continued loyalty to the brand and hope to see you again soon. Best regards. Akbar Kabir, GM

"Toronto Vacaton"

4
09/07/2016

The room is very clean. Up to date facilities. Very courteous and professional staff. The staff is attentive to you needs. There is a language barrier with some of the staff. The free breakfast is always a plus. Weird that the hot tub is down on the 1st floor by the check in desk.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. While we appreciate your comments about our staff, services and amenities, we are sorry for the non-working whirlpool during your stay. However, it is now open and hopefully will remain open during your next stay with us in the not so distant future. Best wishes. Akbar Kabir, GM

"Very nice and clean"

5
08/07/2016

We really enjoyed this hotel and the front desk staff. They went out of their way to accomodate our request. The hotel was modern and clean. It didn't have a pool which would have been nice, but not a big deal. The breakfast was a bit disappointing, probably because I spend many nights a year in a hotel and most breakfasts at Best Western locations are better. However that was not a real big deal. We would stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. While we appreciate all good things said about our services and staff we are glad that you were pleased with the stay despite the not-so-good breakfast experience. We are trying hard to improve the breakfast quality and hopefully you'd see a difference when you visit us again in the future. Best regards. Akbar Kabir, GM

"Excellent as always "

5
02/07/2016

Quiet and immaculate. We were greeted warmly upon arrival. We were assigned our preferred location on the ground floor. Even though the room faced Eglington avenue, it was very quiet and we didn't hear any traffic noise in the room. We always enjoy the attached restaurant as well and the included breakfast - so we'll definitely be back next year!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad to learn that you were pleased with our services and amenities as always. Again, thank you for your loyalty to the brand and hope to see you soon. Best regards. Akbar Kabir, GM

"BW Travel Hotel Toronto Airport - Car(e) park here!"

4
02/07/2016

I really love the free breakfast. It is not that I can't afford to buy a breakfast. It is one of the subtle things which makes the customers (especially simple customers like me) happy! Car parking is not crowded like I have experienced in many hotels. So, it's not a problem to look around for parking the car!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to write a review. We appreciate all the nice things said about our hotel and the services and also were encouraged to learn that you had a great time too. We look forward to see you many more times in the future. Best regards. Akbar Kabir, GM

"Great Hotel"

5
20/06/2016

Awesome hotel. I had booked just a standard queen room and we were upgraded to a king room with a Jacuzzi. Very pleasantly surprised. Rooms are immaculately clean and the bed was very comfortable. I would definitely stay at this hotel again should I visit Toronto.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are excited to learn that you had a wonderful stay and were impressed with the comforts and cleanliness of the room. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"pleasant Stay"

4
20/06/2016

Hotel was updated and very clean. Rooms were quiet, updated and clean. I enjoyed it most because it actually had quality places to run. The Hotel is half a mile from central park if you like to run hills and 3/4 mile from a trail that winds around a creek if you like trails. 6 min. from the airport, very convenient and pleasant stay. The only set back on the stay was the breakfast. Very poor choices for the price of the room.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are glad to note that you were pleased with our services and specifically the location and that you had enjoyed the jogging track at the Centennial Park. However, we are sorry for the negative breakfast experience but pledge to make it correct for you when you visit us again in the future. Best regards. Akbar Kabir, GM

"Excellent Place to Stay"

5
20/06/2016

The staff were friendly and helpful. The rooms were clean & well maintained. We used the "park and fly" option to leave our car for the period of our vacation and had staff shuttle us to the airport. As far as I'm concerned, this is the only way to travel.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff and services and glad that your vacation did start on a positive note. Hope to see you again soon. Best regards. Akbar Kabir, GM

"Average hotel"

3
16/06/2016

The hotel may have been remodeled but it is tired. The rooms are adequate. Beds are ok but not great. Sheets are polyester, some pillows are lumpy. Baths are clean. Microwave & fridge in room. Breakfast is included, cereal, eggs, meats and breads, yogurt. There is a Hampton Inn and another suite hotel next door. Walking distance to a number of restaurants. Computers in business center didn't work.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry to learn that you had some challenges during your stay. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Nice and affordable"

4
14/06/2016

Nice Hotel with good service. Has been suprised by the Yacuzi which was offered to no extra costs in my room. The personal has been very friendly and professional under any circumstances. The location near Toronto airport and in the middle of Missisauga is very comfortable for bussines trips.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your approval of our staff, services and also the location specifics of our property and hope that you'd visit us again sometime in the future. Best regards. Akbar Kabir, GM

"Short but perfect stay"

5
13/06/2016

Had a very early morning check-in that was discounted significantly that allowed us to return late in the evening having already settled in. Wonderful complimentary hot self-serve breakfast in an attractive restaurant setting. Internet connection was excellent. Desk staff were engaging and and helpful during check-in and check-out.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience even though it was short lived. We are happy to learn that you were pleased with our staff, services and the complimentary breakfast and hope that you'd pay us a visit again in the not so distant future. Best regards. Akbar Kabir, GM

"A little oasis near the airport"

5
13/06/2016

Nothing but good things to say about this hotel. I mistakenly booked this hotel a month earlier than I planned, and only discovered my error the day we were expected to check in, which under normal circumstances would be way too late to expect any kind of change. They agreed to change the booking date at no additional charge, which they didn't have to do, as it was completely my error. Aside from this, the hotel was spotless, the room was a very comfortable size with plenty of room for suitcases, the bed was super comfortable with good quality linens. Very clean spacious bathroom. The staff were friendly and helpful, and dinner at the onsite Italian restaurant was superb. Close to the airport with a free shuttle. Attention to the details. This is a great hotel at a budget price.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful feedback. We are grateful for your kind words for our property and the service and consider this as an encouragement to carry-on our hard work unabated. We hope you'd come see us again when happen to be in Toronto in the future. Best regards. Akbar Kabir, GM

"Great location, staff and comfort"

5
08/06/2016

I have stayed at this BW for both business and pleasure trips. I have always been satisfied with the customer service, amenities, and price. The king size bed and bedding was amazingly comfortable this last time. Not sure if they renovated this location or if I got lucky with a new bed. Highly recommend as it is close to the 401 and 407 as well as entertainment and dining.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your kind contribution to this column. We do appreciate all the good things said about our property and assure you the best of services at all times. I also take this opportunity to thank you again for your loyalty to our brand and hope you'd continue to visit us into the future. Best regards. Akbar Kabir, GM

"One night stay"

4
06/06/2016

We arrived quite late having managed to get lost getting from the airport itself. Check in was very smooth. The staff were quite happy for provide change for the vending machines etc. Having eaten on the plane we did not have dinner at the hotel but the following morning breakfast was very good with a good range available. The rooms were spacious and clean with everything you could expect. As a hotel to go to for a one night stay from the airport before going on elsewhere this cannot be beaten for the price.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate all the kind words spoken on behalf of our property. We take comfort of the fact that you were pleased with our services etc., and hope that you'd come see us again sooner than later. Best regards. Akbar Kabir, GM

"Looking forward to our next stay"

5
05/06/2016

this was our second visit to this hotel, we did the park - fly - stay, and found it very good value, almost the same cost as just parking at the airport. very prompt shuttle service to and from the airport, the hotel staff were very friendly and helpful, an on each visit we have been up graded to a suite, they say you get what you pay for, at this hotel we have always gotten more than we have expected, so we are looking forward to our next visit to this hotel, as it is the only one we will ever used when flying out of Toronto

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your thoughtful contribution to this column. This was indeed an encouragement to carry-on our good work unabated. We are also excited to learn of your affection to our property and all that on offer for your comfort and satisfaction. We look forward to see you again in the near future. Best regards. Akbar Kabir, GM

"Ripped off"

4
03/06/2016

Although the hotel was very nice I felt ripped off as I was quoted one price on trip advisor and thought that's what I paid to find out that I hadn't and was charged 35.00 more upon checkout. I'm not sure who is at fault here but will not use this method of booking anymore. Also their "complimentary " breakfast was not very good muffins were dry sausages not very appetizing and boiled eggs left a lot to be desired especially after I find out I paid over $200 for a room that is now advertised for 75.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry to learn that you had an issue with the room rate. We do absolutely honour 3rd party rates but I am in no position to comment on your overcharge without further details of your booking. Please call me directly at 416-620-1234 to discuss the issue. Akbar Kabir, GM

"Great value for money"

4
02/06/2016

This place was clean, the staff were friendly and helpful, and everything was easy to find. Our room was very quiet. All amenities in the room were clean and in good repair. The breakfast items were refilled in a timely fashion, and there was enough staff bussing tables for the breakfast crowd. Front desk staff were very pleasant (without being obtrusive), and willing to go the extra mile.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are glad that you were pleased with our staff and services and hope that you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Perfect"

4
31/05/2016

Great place to stay for a quick night get away with a friend. It was clean! Not bad $ and the breakfast was delish! Hot tub area was perfect, staff are very helpful and friendly. I had never driven to Toronto by myself before and it was very easy to find and there was a ton of shopping and good restaurants nearby the staff are happy to help direct you. Overall a perfect little getaway !!

"Best Best Western we have stayed at!"

4
29/05/2016

Due to connecting flight times coming home from St. Lucia we decided to stay here overnight & complete our journey home the next morning. We were very glad we did this. As our luck would have it, our flight to Toronto was quite late getting in (midnight) due to a heavy snowstorm! As this was mid April we weren't expecting this! Called the hotel for shuttle pickup, told us they would send shuttle immediately, when to expect it, where the pickup point was & so thoughtful to tell us to wait inside the doors because of the cold...driver would look for us! Great service. Arrived @ hotel, checkin was a breeze & they suggested booking earlier return airport shuttle next morning due to weather traffic times. Room was recently redone & was very spacious and clean. The bed was soooo comfortable, I asked them for manufacturer & model names! Breakfast not that great...it is operated by the attached restaurant, but the coffee was excellent. This is the only reason I am rating our stay a 4 vs 5. Return shuttle prompt & again another friendly driver. All staff were very helpful & friendly . Would not hesitate to stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback, which is indeed an encouragement to carry-on our good work unabated. We are glad to learn that you were pleased with our services and had a great stay and look forward for your return. Best regards. Akbar Kabir, GM

"A great stay at the Best Western PLUS Travel HotelToronto Airport, in Toronto, ONTARIO, Canada"

5
26/05/2016

A great stay at the Best Western PLUS Travel HotelToronto Airport, in Toronto, ONTARIO, Canada. Had a great sleep in the very comfortable bed after soaking in the large whirlpool Jacuzzi. The breakfast buffet was delicious, and I would highly recommend this location.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution to this column. We are excited to learn that you were pleased with our services and had enjoyed the stay to the fullest. We look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"At expectation"

5
25/05/2016

We settled for this BW near the airport because of proximity to locations for a family affair we had to tend to at the last minute.As expected, it was an unassuming chain hotel geared towards business travelers. The room was clean and functional with all amenities and a queen bed for an average size couple. If you are oversize, please make sure you request a king size bed. I appreciate the larger than average refrigerator + the microwave oven tucked nearby. The included breakfast was adequate for the price of the room, just don't expect miracles here. The hotel also provided airport shuttle by van 24/7. So, if you need a quick trip in and out of Toronto and the location is right, why not this BW? Pricing is fair.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and amenities provided. We are committed to improve services and hope that you'd return again in the future to see the difference. Best regards. Akbar Kabir, GM

"Good for what you expect"

4
20/05/2016

Just a decent hotel close to the airport. Besd are good and a good size, Rooms are big so it will give you exactly what you expect from an airport hotel; Good clean rooms but offcourse nothing fancy or special about this place.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our room cleanliness and comforts and hope that you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Absolutely Wonderful!"

5
20/05/2016

We had an excellent stay all around. It was a perfect place for a relaxing night before our flight. We left our car for a nominal charge and received private shuttle service directly to the airport. We received superb service and were recognized as solid members of this hotel family. The suite was perfectly laid out, extremely clean and tremendously comfortable.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with your stay and all the perks that came along with the package. Our goal is to deliver the best at all times. We hope to see you again in the near future. Best regards. Akbar Kabir, GM

"Excellent Value and Great Location!"

5
18/05/2016

Everything was superb in the hotel. Staff was exceptional and courteous. Loved the Hot Tub and they gave me ground floor in which I asked for. One thing would have been nice to have available at least at the Front Desk is the shoe shine cloths as they often need a shining after time in the suitcase, just a suggestion. Breakfast was excellent and gave me a coffee to go!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your outspoken contribution to this column. We are glad to learn that you were very pleased with your stay. By the way, we do provide shoe cleaner wipes on request; available at Front Desk. We look forward to serve you again soon. Best regards. Akbar Kabir, GM

"Nice hotel"

5
16/05/2016

Stay one night, clean room, comfortable bed, good internet and TV, friendly staff, easy check in and out, convenient location for west end visits, typical continental breakfast. I will make this my regular hotel

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your thoughts about your recent stay at our property. We are glad that you were pleased with our location, staff, services and facilities and decided to return. We welcome you back at any time so that we could provide you with another positive experience. Best regards. Akbar Kabir, GM

"Okay stay, complimentary shuttle not user friendly"

3
14/05/2016

The overall stay was mediocre at best. When on the phone with booking agent, I was informed complimentary shuttle is available 24 hrs. When we advised front desk we required a shuttle, we were told we'd have to wait a see IF they could get a hold of the shuttle driver?? On our way back from the airport, we were told there was no shuttle. available. After I informed him that his hotel stated they provided "complimentary airport shuttles" he said he would see if he could get a hold of a driver, and made it feel like we were lucky it we get a shuttle. There were 2 employees at the front desk. They seem to take turns driving the shuttle van????

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback. I apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvements in the future. Our airport shuttle service runs 24/7 for guest check-in and check-out only. Please note that it is not available for rental car pick-up/drop-off or any other purpose. I hope you'd consider staying with us again so that we could provide you with a better experience. Best regards. Akbar Kabir, GM

"Excellent stay near Airport"

5
10/05/2016

The Best Western Toronto Hotel is near my companies head office and I have stayed here on a number of occasions. The rooms are clean comfortable reasonably priced have a shuttle to the airport.The staff is very friendly and helpful. would recommend staying here forbusiness or to catch a flight from Pearson Airport

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you taking time to post a review. We are glad that we were able to provide you quality care and value-added services during all your stays and hope to do the same or better for years to come. We appreciate your loyalty to our brand and look forward to see you again soon. Best regards. Akbar Kabir, GM

"Great Overnight Stay"

5
05/05/2016

Good value and lovely accommodation near Pearson Airport. Shuttle pick-up and pick up in the morning by Aerowood Enterprise car rental made things easy. Breakfast restaurant could do with a freshening of the decor but otherwise a great stay.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your approval of our services and amenities and hope that you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"clean and friendly"

5
30/04/2016

ten minutes from the toronto airport. Excellent front office staff! Italian Restaurant on the Property. Open for Breakfast, Lunch and Dinner. Excellent Italian Cuisine and Owner is always ready to jump in start taking your Order.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your nice words about our property, especially about the on-site restaurant. We take pride in doing the best and to ensure that our guests are happy and content at all times. We hope that you'll come see us again soon. Best regards. Akbar Kabir, GM

"Great Stay!"

5
30/04/2016

I had excellent service at Best Western. All of my questions were answered about traveling to the different sites I wanted to see. The staff was polite and my room was clean. The only thing that sucked was the free breakfast but, you get what you pay for. I would definitely stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I am glad to learn that you were pleased with our staff and services with some reservations for breakfast. We are doing our utmost to improve the breakfast experience and I can assure you that your next stay will be a better one. Best regards. Akbar Kabir, GM

"Toronto Airport BW"

5
25/04/2016

I stay here everytime I'm in Toronto. It is so close to the airport and near many restaurants. The hotel is always clean and quiet. The breakfast is always hot and fresh. The staff always try to impress. Will stay here again!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our staff and services and glad that we were able to serve you over and over again. Thank you again for your continued loyalty to our brand and we look forward to see you again soon. Best regards. Akbar Kabir, GM

"Wonderful service"

5
25/04/2016

I booked a room last minute on trivago and I couldn't have gotten a better deal. The free wifi, welcoming staff, cozy room, comfortable bed and free shuttle service to and from the airport was amazing. My flight was early this morning and they even had beverages and breakfast to go ready for you in the front lobby at 4:30am :) Definitely will be staying here again! Thank you!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and were happy and content with the stay. We look forward for your next stay perhaps in the not so distant future. Best regards. Akbar Kabir, GM

"Away re: Business"

5
23/04/2016

Another great stay at Best Western PLUS Travel Hotel Toronto Airport, Toronto. I have been staying here every month while attending business meetings. Great location, easily accessible to area restaurants, malls and, of course, to work location. Thank you, keep up the good work.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your kind contribution and promoting our hotel and services. We are excited that we were able to care for you during each and every stay of yours. Thank you again for your continued loyalty to our brand and look forward to see you again soon. Best regards. Akbar Kabir, GM

"Stay Here Often"

4
20/04/2016

I usually use this hotel when flying out of Toronto. The rooms are comfy and the hotel staff are for the most part friendly and professional. I also use the park and fly. The drivers are courteous and the wait is never long for pick up. I would definitely stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your approval of our staff, services and amenities on offer and look forward to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"Not the Best Staff, Rigid Policies, Customer Service Needs to be Improved"

3
19/04/2016

We stayed here for a few days in between trips and I didn't feel as comfortable as I would have liked. I found the front desk staff rigid and rather surly at times which was not very pleasant and was very surprising given that I had just arrived for a three day stay! I had needed to pick up my partner at the airport and the man at the front desk gave me a very hard time about my taking the free airport shuttle to the airport to meet him and bring him back to the hotel. I have asked to do the same thing at other airport hotels and have never had an issue, but he was very intense about this. He eventually changed his position, but was so rigid and rude about it from the beginning that it left an unpleasant taste in my mouth. I found it tacky to be honest, so I won't be back to this hotel. There are lots of airport hotels to choose from in Toronto.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. I hope that you will give us another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Comfortable, Convenient, Friendly and Helpful Staff"

4
17/04/2016

Stayed the night on their Park and Fly program before flying out of Toronto. Clean spacious rooms. Staff was very helpful with directions to local attractions. Italian restaurant on site with several nearby. Free hot breakfast bar to start your day before your flight out. Parking rates very reasonable with free shuttle to and from the airport. You can even extend your checkout to 3pm for a modest fee.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your kind contribution. We appreciate your approval of our staff, services and facilities offered and glad that you'd a pleasant experience. Hope you'd come see us again soon. Best regards. Akbar Kabir, GM

"Friendly, welcoming place to stay"

5
15/04/2016

Friendly, welcoming place to stay. Good rates (much cheaper than other nearby hotels) Adjacent Italian restauant serves breakfast (included) and reasonably priced and great food for evening meals. Another bonus is the reliable airport shuttle.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are excited to learn that you had a pleasant stay and appreciate the kind comments about our staff, services and amenities offered. We look forward to serve you again in the not so distant future. Best regards. Akbar Kabir, GM

"Amazing"

5
13/04/2016

We had a great stay here, everything about this hotel is awesome. The beds were very comfy and cozy. The staff was friendly and answered my questions properly. The free breakfast was very good and the shuttle service was very convenient! Nothing but good things at this place!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your open and candid response regarding your recent stay at our property. This is indeed an encouragement to carry-on our good work unabated. We hope you'd visit us again in the near future for a yet another memorable stay. Best regards. Akbar Kabir, GM

"Room doesn't smell"

3
11/04/2016

Very satisfied with the room, it's cleanliness and the staff. The shuttle driver was very pleasant and helpful. Schedule for shuttle service to the airport should be posted, it's availability for each time slot. Breakfast selection need more option for gluten or dairy free need.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are glad that you were pleased with our staff, services and amenities and hope that you'll be back to see us again in the not so distant future. Best regards. Akbar Kabir, GM

"Comfortable basic hotel"

4
11/04/2016

The Best Western Plus Travel Hotel Toronto Airport provides good basic accommodation for an overnight stay near the airport. Its beds are comfortable, there is a shuttle to the airport that runs frequently, and there is a restaurant attached where one can get good food until 10m at night. I recommend the hotel to anyone looking for a good place at a decent price.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your favourable response, which is an encouragement to carry-on our good work unabated. We hope you'd come back to see us again in the very near future. Best regards. Akbar Kabir, GM

"A Great Place to Go For a Sleep, Park & Fly Package"

5
11/04/2016

This was our first try in using a sleep, park & fly package. We had read multiple reviews of incidents involving people experiencing long delays in their shuttles too/from the airport. We had no such problems. The shuttles at this hotel leave every half hour, on time. For pickup, we simply called and the shuttle arrived within minutes. The hotel itself was very comfortable. The breakfast was quite nice, although their kosher food options were limited. The hotel staff were all very friendly and accommodating. On the shuttle to the airport, I inadvertently left my glasses in the car. The shuttle drive was very kind and accommodating in making a second shuttle trip for the glasses. They insisted on loading, unloading our suitcases and seemed to take a genuine interest in our well-being. The cost of the package was cheaper than if I had paid for parking.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your kind contribution. First off, we are so glad that you were able to get the desired rest before flying out. We appreciate all things said about our staff and services and wish to reiterate our willingness to go the extra mile to support our guests. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Just great!"

5
09/04/2016

This place was great! Our family of four stayed on a Saturday night. We ate at the attached restaurant, which was very good! The staff at the motel are very helpful. I needed help because my credit card wasn't working (travel) and the front desk explained what to do, how helpful! I also needed an extra blanket and it was no big deal. Most importantly, the shuttle to and from the airport was a breeze!!!! I highly recommend!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous contribution to this column and also for recommending our property. It is encouraging to learn that you were pleased with our staff and services and that we were able to assist you overcome several issues. We look forward to see again in the near future. Best regards. Akbar Kabir, GM

"Slept Well"

4
09/04/2016

We were pleased to have such a comfortable bed and clean room. We also appreciated the Free Shuttle service to the airport in the morning. Breakfast was highlighted with steaming waffles plus a good variety of healthy options such as oranges, eggs and yogurt.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive response. We are glad that you had a comfortable stay and were able to enjoy many of our complimentary amenities. We hope you'd come see us again when flying through Toronto again in the future. Best regards. Akbar Kabir, GM

"Good Home Base in Toronto"

4
08/04/2016

Friendly and helpful staff. our dining room host for breakfast was especially welcoming and interested in our having a good experience. The rooms were very clean and the hotel was quiet, so we slept well.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our staff, services and amenities and hope you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Personal"

5
08/04/2016

I have stayed at this location on a number of occasions. I have never experienced any problems. The front desk staff are very efficient and courteous and are always willing to help with any requests. Airport service if you need it is provided and always there. Cleaning staff are efficient and polite. I would recommend this hotel to anybody.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback and especially for recommending our hotel. We take pride in looking after our valued guests to make sure that they are happy and content at all times. You are always welcome at our property. Best regards. Akbar Kabir, GM

"Very good!!"

5
05/04/2016

This is a very good hotel. I have stayed here many times. The staff is very friendly and helpful. The hotel has a great location, close to the airport. Also the breakfast at this hotel gives you two options--one at the onsite restaurant and the other next to the hotel. I recommend this hotel to everyone.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your kind remarks about our staff and services in total. We are also thankful to you for recommending our property to future guests and hope you'd come see us again in the not so distant future. Best regards. Akbar Kabir, GM

"Simple, Clean and Comfortable"

5
01/04/2016

Stayed here for a Business Trip and I recommend it. The staff were very caring and professional. They answered all my questions and did not hurry me at any point. The check out experience was smooth and they remembered to ask if I needed anything further while thanking me for my stay. The room was clean and simple. Very high value for the cost.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your thoughts. I am glad that you had a pleasant experience during your stay and that we were able to offer you the best of services at all times. I also take this opportunity to thank you for recommending our property and look forward to see you again soon. Best regards. Akbar Kabir, GM

"The Best Western PLUS Travel Hotel Toronto Airport, in Toronto, Ontario, Canada is a Great hotel to stay at!"

5
27/03/2016

The hotel has an indoor whirlpool that is a lot of fun, and after a nice soak you can really have a great sleep. In the morning the hotel serves a tasty bacon & eggs breakfast buffet that gives one a lot of energy for the next day. Close to the airport. I highly recommend this hotel.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your generous feedback. We are pleased to learn that you had a wonderful stay and appreciate your comments about our great amenities that helped complete the adventure. Once again, thank you for recommending our hotel. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Another visit!"

4
27/03/2016

Staff is always pleasant and helpful- delivery and pick up fro the airport is excellent! The room is very clean and has all the amenities! We leave early in the morning-so cannot take advantage of the breakfast- but another time!!!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your thoughts and for the positive comments about our staff, services and facilities. We hope that you'd visit us again soon for a total BW Plus experience. Best regards. Akbar Kabir, GM

"Great hotel to overnight when connecting in Toronto"

5
26/03/2016

I needed to overnight near the Toronto airport when transferring between my flights. I chose this hotel due to its proximity to the airport. My whole experience was great. The staff at the front desk was very helpful - one of the best that I have seen.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your kind comments about our staff and services and glad that you had a great experience during your short overnight stay. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Good, clean, and quiet hotel"

4
24/03/2016

This hotel is exactly what the title describes. It is only 3kms from the airport and very convenient. All the staff at this establishment were very courteous and professional. The Italian restaurant on site was very good and service there was also professional and courteous. The rooms were very spacious, clean, and modern. Beds were very comfortable! I would have this hotel higher if the shuttle would have been more prompt. We waited close to an hour before we were picked up on this cold day. I recommend that the contact number at the airport kiosk have the local number posted and not the 1 800 number. I received a better response calling the hotel direct.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your larger than normal response to this column despite an apparent lapse in service. We do our utmost to offer the best shuttle service at all times. However, occasionally, when the service is overstretched due to high demand and/or adverse weather conditions it may not function to its full capacity. We apologize for any inconveniences this may have caused you and your family and earnestly hope that you'd still visit us in the future so that we could provide you with a superior experience. Best regards. Akbar Kabir, GM

"Clean, quiet and easy access to airport"

4
22/03/2016

Was promptly picked up by their shuttle at Toronto airport at 1:30 am. Hotel was less than a 10 minute drive. Room was clean and very comfortable. Breakfast was included and was more than adequate. Would definitely stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your positive comments about our staff and services and trust that you had a pleasant stay with us. We'd love to have you back anytime in the future. Best regards. Akbar Kabir, GM

"Best place near the Airport for the value"

5
21/03/2016

Clean and safe, great internet and wonderful staff. Shuttle to the Airport and cant hear the planes all taking off, not in the landing zone either. Nice hotel. Lots of other hotels are not clean and are quite loud in this area, thisone will be where we stay next time as well.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your open and candid response which is indeed an encouragement to carry-on our good work unabated. It is our sincere wish that every guest to be happy and content at all times during their stay at our property. We look forward to care for you again very soon. Best regards. Akbar Kabir, GM

"Quick stay but excellent impression"

5
15/03/2016

Great hotel. Good location...not too far from the airport!! Free shuttle service available!! Easy and convenient! Comfortable rooms, friendly staff. Clean!! Great rates!! Happy with this choice!!! The little Italian attached restaurant also had great pizza :)

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate all the nice things mentioned about our property and hope that you get more opportunities to visit us in the future. Best regards. Akbar Kabir, GM

"very satisfied"

5
14/03/2016

It was nice hotel. Staff were very kind. I got quick shuttle from the airport. the room was clean. The bathroom was also clean. Only one suggestion, is the breakfast. I would suggest that they add more choices , more fruits, more juices.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and amenities and would certainly look into your suggestion of improving the complimentary breakfast. We hope you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"I would return"

4
13/03/2016

A lucky choice - I was looking for a low cost (no charge parking) in the general area of the airport. An on-line search suggested this venue as the best option; and it was very good. Quite probably, the next time in am in the general area with need of a hotel, I'll check this one out first, before bothering with a search. Good location with easy access to highways regardless of which direction one wants to go.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution to this column. We are happy to be your no. 01 choice airport hotel and appreciate your comments about our location specifics, ease of access etc., We look forward to serve you again soon. Best regards. Akbar Kabir, GM

"Excellent Location for business or travelling"

5
10/03/2016

I have been staying here, once a month, for the last 6 months to attend meetings for business. The location is very convenient and easy to find. The choice of restaurants within a short walking or driving distance also make the location excellent. I would consider this hotel if I was flying out of Pearson due to its location and shuttle service. Thank you

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your kind contribution to this column. We are glad that you find us convenient for your business travel in terms of accommodation and amenities offered. We are grateful for you for trusting us and pledge to serve you better in the future. Best regards. Akbar Kabir, GM

"Better be a male"

4
08/03/2016

TV did not work and was not fixed while we were there. RE Front desk staff- Ladies were very helpful and pleasant. Male staff was not at all courteous & were argumentive to me(female), but were courteous & polite to my husband,

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for the inconveniences caused due to the non-working TV and the negative customer service experience. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. We hope you'd stay with us again in the future so that we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"Toronto Airport BW"

5
07/03/2016

The BW is located close to Toronto airport but away from the hustle and bustle of Airport road. The hotel is clean and quiet. The breakfast has a good selection of hot and cold items. Fruit is fresh. Coffee was very good. Lots of nearby restaurants to grab a quick meal.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your thoughts. We are glad that you were pleased with our services and amenities and hope that you'd come back to see us again for a yet another pleasant experience. Best regards. Akbar Kabir, GM

"Always a great stay"

5
05/03/2016

I do park and fly at this particular BW+ regularly and always a great stay. Rooms are clean and nice, staff always friendly and accommodating. It is my number one choice of a place to stay in this area.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution. We appreciate your comments about our services and hope that we could serve you for years to come. Best regards. Akbar Kabir, GM

"good overnight airport hotel"

4
29/02/2016

This hotel was good for an overnight stay while waiting for our flight out the next morning. Breakfast was included, there is an Italian restaurant and pizzeria in the hotel also for an evening meal. I would recommend this hotel.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback on your recent stay at our property. We are glad to learn that you were pleased with our services and hope that you'd visit us again when flying through Toronto in the future, best regards. Akbar Kabir, GM

"Nice Hotel but breakfast offering needs improvement!"

4
29/02/2016

The hotel was a cozy place to stay in February. The staff was welcoming and very professional. The room was quiet and the bed was comfortable. The only time noise was of concern was Sunday morning at 6:30am. The departing guests could be heard clearly from the rear of the building and it woke us up. Do not let the breakfast offering be the reason you stay at this Best Western Plus. The breakfast is provided by an independent restaurant on site and it is extremely disappointing. We stayed two nights and breakfast was the same disappointing boiled eggs, greasy sausages, warm not hot coffee, cool not cold juice, with toaster waffles and two toasters that didn't work well at all. The Donut shop next door would have been less disappointing. Hotel Good! Breakfast NOT good!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your wide ranging comments from room comforts to breakfast. We are truly sorry to learn that your breakfast experience has spoiled your otherwise enjoyable stay. We are taking positive steps to improve the breakfast quality and hope you'd visit us again in the near future to witness the difference. Best regards. Akbar Kabir, GM

"Affordable and Enjoyable"

5
29/02/2016

I enjoyed my entire stay at Best Western Plus Travel Hotel -Toronto airport area. Asides from affordable and enjoyable stay, the Front desk personnel are very friendly so as the drivers of the pickup van. I feel very safe and and the people are very professional. That matters most.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience and trusting us for providing you comfort and care during your stay. It is our pride to make very guest happy and content at all times. We hope you'd come see us again soon. Best regards. Akbar Kabir, GM

"Above average value for your money, and very comfortable rooms!!"

4
28/02/2016

We selected this location for a reverse park n fly for our trip to Cuba this past week. We parked the car on Friday Feb 19, and returned at 2am on the 26th. We were both exhausted, but very pleased with the cleanliness and comfort of the room upon check in, and it was very quiet given it's close proximity to the airport. The continental breakfast at the on-site restaurant was a pleasant surprise as well. Lots of variety and the staff kept everything replenished right to the end!! I have stayed at dozens of different Best Western locations across North America from Bristish Columbia to North Carolina, and they aren't always impressive, but this is one of the better ones I've stayed at recently. We will definately use this location again when we need to park n fly at Pearson Airport.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful contribution. We are excited about all the nice things you mentioned and believe that this would help us carry-on our good work unabated. We look forward to see you again sooner than later. Best regards. Akbar Kabir, GM

"Feb. 2016"

4
27/02/2016

Stayed here on our return from our vacation. Everything went the way things should always go. Left the car in the parking lot at the back of the hotel close to the rear entrance. Shuttle let us of a little far from the airline we wanted but really no big deal. On the return shuttle took about 20 minutes and we even got a room upgrade. Will return for sure. Staff very friendly and helpful.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback. We are pleased to learn that you had a great start to your vacation and that everything happened as planned. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Always a reliable stay"

5
22/02/2016

Been going there for years using my corporate account. Always clean, they renovated like 2-3 years ago with all new big TV's in every room, fridges, etc. Coffee in the room, both wireless and wired internet. And the new Italian restaurant that is connected is excellent. They had a problem with the last 2 restaurant owners not being great, but this last one is good. The complimentary breakfast is continental, but I never use it, as there is both a country time (next door) and Tim Horton's a block away, and Its just basic. There's a McDonalds a block East, a Pub next to the McD's, and the other direction, west, there's my favorite steak house Prince. If you want delicious Japanese, go to Prince. Also, Prince owns the Thai place next door, Spoon and Fork. Both are great.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to contribute to the column. We are pleased to learn that you were happy with our setup each and every time you had stayed with us. We are also grateful for your loyalty to the brand and hope that we could serve you even better into the future. Akbar Kabir, GM

"Highly recommended"

5
22/02/2016

The hotel airport shuttle was very prompt on arrival. Hotel staff was very friendly and attended to our needs promptly. The room was very large, very clean and had all the amenities one could need. We were thrilled with the front desk staff addressing our "panic" back to the airport the following morning. The shuttle was running late and a cab was called for us and the hotel picked up the tab. Incredible and seldom seen top customer service. Would definetely stay there again...

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive contribution. We appreciate your kind words spoken on behalf of our staff and services. It speaks volumes, and is a great encouragement for the staff. Our goal is to make the guest happy and content at all times. We hope to see you again when you fly through Toronto next time. Best regards. Akbar Kabir, GM

"Nice, clean hotel"

4
21/02/2016

We have stayed at this hotel a few times, before/after travelling for a winter vacation. The hotel is very clean and has all the necessary amenities for a reasonable price, although we booked with Air Miles. There is a good breakfast included with the room. The only restaurant is an Italian restaurant that might be open for lunch (we weren't there at lunch time, so am not sure), and supper, but closes at 10:00 p.m. I would highly recommend this hotel for stopovers. Unless you have a car or don't mind paying for a taxi, you may have a hard time finding a restaurant nearby.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review and promoting our property. We are glad to note that you were pleased with our staff and services during all your past stays with us. This is indeed an encouragement for us to carry-on the good work unabated. We look forward to see you again in the foreseeable future. Best regards. Akbar Kabir, GM

"Better and worse."

3
20/02/2016

Location / A lot of construction/and hot tub not up to par. comfortable stay. Clean room and hotel. Wasn't the best breakfast which was free. Dinner the night before was very good. If I where to return it would be a regular room.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution. We are glad that you were pleased with your stay despite some setbacks. We pledge to improve standards and make your next visit a memorable one. Best regards. Akbar Kabir, GM

"Airport Hotel"

4
18/02/2016

Had a layover in Toronto and had to stay the night. Booked this hotel on line. Nothing fancy but nice and comfortable. Staff very pleasant. Airport shuttle to and from hotel is great. Breakfast in the morning at the attached restaurant. Hotel is about 10 minute drive from airport.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about room comforts, staff and services and pledge to serve you better when you visit us again in the future. Best regards. Akbar Kabir, GM

"always made to feel welcome....."

4
12/02/2016

We have stayed at this hotel many, many times. & also when we have left the car & travelled out of Canada. We enjoy the breakfast; & the hot tub! The staff are very friendly & helpful. The restaurant has a good menu & very tasty food. The hotel is very good for us.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience one more time. We are excited to learn that you were happy with our services and facilities each and every time you had stayed with us. Incidentally, we are grateful for your loyalty to the brand and look forward to serve you for years to come. Best regards. Akbar Kabir, GM

"comfy hotel, decent restaurant, good location"

4
11/02/2016

Nice restaurant in hotel, Italian themed with wood-fired pizza oven! Good location near airport, I stayed for business not air travel but it appeared there was a 24 hr shuttle to airport available. Parking was free for my 1 night stay. I found my rate to be very reasonable for the area. I will be back.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your positive contribution, especially with regards to business vs air travel. We look forward to your return in the near future. Best regards. Akbar Kabir, GM

"GOOD AIRPORT HOTEL"

5
11/02/2016

Ths is a good airport hotel. convinient location. The bistro and italian restaurant on the property makes more usefule. Service is excellent. the rooms are well serviced and clean. The shuttle is of limited capacity so it is better to book it in advance.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your short but wide-ranging comments about our property. We'd continue to maintain our standards, if not improve to offer the best in the category. Hope to see you again soon. Best regards. Akbar Kabir, GM

"Great location, clean and comfy"

5
07/02/2016

A very well managed hotel. Spotless and comfy beds. Great value if booked in advance. 10 minutes to the airport if flying out of Toronto International. The restaurant ( not hotel owned) was just average but saved going out in the car if having a beverage or two.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your nice comments about our property, its services and comforts. Our priority is to make each and every guests happy and content at all times. We look forward for your return in the near future. Best regards. Akbar Kabir, GM

"Taking the shuttle from Pearson Airport"

1
02/02/2016

Have you been to Pearson Airport lately? If you plan to take any shuttle to any of the hotels that provide the service there is several very important details you have to know! That is the hotel number and which pick up point is for that hotel shuttle. If you call the hotel you have to ask for specific details, such as which level, the stopping point that the shuttle stops at and what are the markings on the bus. Without this information you will wait a very long time and call the hotel several times to get the correct information. The hotel we stayed at was clean and we'll maintained. The Italian restaurant on the premises was pricy for what we had. A pizza and a calzone, one red wine and one beer was $50.00 plus tip. The food was OK.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review and for the shuttle pick-up details at the Pearson airport for the benefit of other guests. We also appreciate your comments about hotel cleanliness and services and hope you'd visit us again at the next opportunity. Best regards. Akbar Kabir, GM

"Nice hotel"

5
02/02/2016

Very nice, clean hotel. Would definitely go back. Had dinner at Michele's - our meal was really good. Nice rooms. Friendly staff. It is a bit further from Pearson than most but has free shuttle service.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were able to enjoy the stay to the fullest with our exemplary services and amenities. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Just an overnight close to Toronto Airport "

4
01/02/2016

We arrived late of course. We did not have to wait long for the shuttle and the ride was short. That was nice. Check in was quick. Room was clean as was the bathroom. Wake up was early but we had time for continental breakfast. Another quick trip to the airport. Would certainly stay there again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution. We appreciate all the nice things said about our hotel and hope we could see you more often in the future. Best regards. Akbar Kabir, GM

"The Best"

5
29/01/2016

Stayed here night before flight out West. Fantastic service. Love Michele's - best pizza and pasta. Great beds and great shuttle service to airport. You will be happy with this choice of you are travelling out of Toronto Pearson International.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your very positive response. We are glad that you were pleased with our services during your stay and hope we could take care of your accommodation needs many years to come. Best regards. Akbar Kabir, GM

"False Advertising"

1
28/01/2016

We booked a room online, for the night before our family vacation. We were departing early and wanted to stay close to the airport and have the convince of leaving our vehicle. Upon arrival we were told that there was an additional charge for leaving our vehicle, for our weeks vacation. The cost was more than our room. We were told that if we would of called the hotel directly, to make our reservation, we would of been given a package to leave our vehicle. We paid the parking fee, with hesitation, as we wanted a positive start to our vacation. When we arrived back at the airport, from our vacation, we were given the number of the hotel for them to come pick us up. We called and were told the shuttle would arrive in 10 minutes. Two phone calls and 45 minutes later we were picked up. The lady driver never spoke to us, didn't help us with luggage or open any doors to the courtesy van. Overall a VERY disappointing experience.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I would like to apologize for the misinformation on parking. We will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Best regards. Akbar Kabir, GM

"Handy Location"

4
27/01/2016

This is a very nice property bordering Mississauga, not very close to downtown Toronto but very convenient to Pearson International airport. I will stay there again for my airline travels. Really comfortable bed and above average bathroom.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a favourable response. We appreciate all the nice things you commented on, which is an encouragement for us to carry-on the good work. We look forward for your return in the near future. Best regards. Akbar Kabir, GM

"Not Impressed With Employees."

2
25/01/2016

I booked this hotel for a Park and Fly and the convenience of not having to wake up crazy early for our trip to Dominican. I called and booked two rooms 4 adults and 4 kids in total. I was very clear that we were travelling together. I contacted the front desk a week before I arrived and I was ensured that there was a shuttle to the airport available for us to travel TOGETHER! I was told I had to book the shuttle upon arrival. When I arrived the shuttle was full for 5:45am. Why you ask? This hotel has a MINI VAN for a shuttle! Barely fit my family of 4 with our luggage! My Friends checked in while we parked and they reserved the 5:45am spot. So now you have to go at the earlier time that was available 5:15am. Great now I have to get my family up at 4:15am big deal when there is 2 small kids. A disaster when we arrived in Punta Cana. Not to mention my Children were extremely disappointed they weren't starting the trip with their friends. I can't believe after calling personally myself and being assured that we would be looked after by a convenience shuttle When I complained at the desk, the women says to me its only half an hour its really no big deal. Maybe not for her but when you have spend $6000 to take a trip with friends and your kids are disappointed before you fly and you have to get up earlier than expected even when you book a airport hotel and what about when you return you have to wait for the shuttle to pick us up individually. So our plane landed at 7:30pm we called for pick up at 8:30pm we were picked up at 9:30pm. AWFUL! As far as the rooms were concerned they were clean and beds were comfortable We will never return due to the rudeness and bad communication of the staff! It takes alot of time to prepare when you travel with other families and when you are faced with problems after you have checked more than once that you would be looked after, its extremely disappointing. In the past we have booked the BEST WESTERN PLUS ON DIXIE! It was lovely I thought that this hotel would be the same Quality. So wrong

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure a better experience for guests in the future. Best regards. Akbar Kabir, GM

"A great Park 'n Fly Hotel!"

4
25/01/2016

My husband and I have taken advantage of the 'park and fly' perks at this hotel twice in the past month. First I will say that is about a 12 minute drive to the airport and they are prompt; with none of our recent four airport 'wait times' longer than 15 minutes. THAT's certainly appreciated, especially flying in late in the cold and snow!!!!! The staff are always friendly and helpful. We enjoy the Best Western chain and appreciated the comfy bed and linens, lots of towels , hot water, quiet and clean, clean , CLEAN. The breakfast,which is included, is quite basic including coffee juice, yogurt, some breakfast sweets, some fruit with a few 'hot' choices (eggs, sausage). The waffles are good!! The long-stay parking is great being in close proximity to the hotel and we do feel good about leaving our vehicle in their well lit lot. The price for everything was a total of $240 Cdn for one night and a two week stay. As we travel quite a bit, this hotel is now our hotel of choice when flying out of Toronto!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience once again. We are glad that you were pleased with our services each and every time you visit us. We pledge to carry-on the good work unabated and trust that you'd visit us many more years to come. Best regards. Akbar Kabir, GM

"Business Trip"

5
15/01/2016

Another excellent experience at this hotel. Great location, easily accessible to major highways. Breakfast is good and lots of it - with a good choice of breakfast items. Friendly staff. Close to major food venues, some within walking distance. Thank you once again for making it easier to be away from home.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you counted another pleasant stay and appreciate all the nice things mentioned about our property. It is our pledge to excel in all departments so that we could make your next stay a memorable one too. Best regards. Akbar Kabir, GM

"Clean and comfortable, and an upgraded room"

4
12/01/2016

I booked a single room and was upgraded to a suite with a jacuzzi. Shame that I did not have time to use it, as I arrived late and left early. Room was clean and quiet, and the wifi worked fine. The staff were pleasant and helpful, and as I had paid in advance, checkout was a breeze. I checked several other hotels near by, but the reviews or the prices did not match my expectations.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We are glad that you were pleased with our services even though it was a shorter one but hope that you'd return to enjoy the full package in the not so distant future. Best regards. Akbar Kabir, GM

"Overnight stay between connections"

4
11/01/2016

We used this hotel between flight connections. The pick-up at the airport at midnight and the return in the morning was timely. The drivers were very helpful. The hot breakfast was good but needed more hot selections. We will certainly use this hotel again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our services and amenities and look forward for another opportunity to serve you better in the near future. Best regards. Akbar Kabir, GM

"Travel Shuttle"

3
10/01/2016

Stayed here for one night before a flight to Jamaica, rooms and staff are top notch. 3 star rating for the shuttle to the airport. Driver was didn't say two words, and drove like a maniac in the rain. We had two children in the van with us. Aside from the driver, all good and very clean.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. I would like to apologize for not exceeding your expectations with regards to the airport shuttle service. Your satisfaction is important to us and we will be using the feedback given to ensure a better experience for guests in the future. Best regards. Akbar Kabir, GM

"Seems like it should have cost more"

5
09/01/2016

Usually at the price we paid, I would have expected the place to be a bit run down, but instead, it was quite nice inside, the Exterior, the Lobby and our Room. Everyone was friendly and helpful. We did not eat breakfast or attend the restaurant, not sure what it was like, but I based on the hotel part, I'd expect it to be above expectations as well. We used this hotel as a one-nighter after a very long flight from Australia, and would definitely stay again especially if they keep their prices low.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time in posting a review. We are glad that you were pleased with our services and do appreciate all the nice things you said about our hotel. We look forward for your next visit in the future and hope you'd stay long enough to enjoy the whole package. Best regards. Akbar Kabir, GM

"Outstanding - will be back again. First time experience at this hotel"

5
06/01/2016

Outstanding Customer Service (Janin & Partrick). Manager Ricky accommodated multiple bookings. Food experience at restaurant was very good with reasonable prices. Room was clean, shuttle service was on time.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
You have posted your response on the wrong site. Please redirect it to the correct hotel. Thank you. Akbar Kabir, GM

"An Wonderful Hotel"

5
31/12/2015

We stayed the night of 30 December 2015. It was a wonderful place to stay, very clean and quiet. It is definitely excellent value for the money. The room was perfect, with everything required for a comfortable stay. The staff was very pleasant. We enjoyed the complimentary hot breakfast before heading back home.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are excited to learn that you were pleased with our services and had enjoyed the stay without encumbrances. It is our passion to take care of our valued guests at all times. Hope you'd come see us again if you happen to be in the area or breaking journey. Best regards. Akbar Kabir, GM

"Another pleasant stay"

5
29/12/2015

We were in Toronto for Christmas, to visit family and friends. The room we had was mostly quiet and comfortable. The mattresses were firm (which we liked), but the pillows were only the soft kind. Otherwise, we were very satisfied with our stay. The TTC bus service is temporarily available about one block form the hotel, thanks to a detour, so that was very convenient for our needs.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We value your comments about room comforts and location specifics and hope you'd visit us again in the New Year. Best regards. Akbar Kabir, GM

"good stay"

4
29/12/2015

hotel was well kept very clean and tidy - staff was very friendly and helpful upon check in and check out - recommend this hotel for airport location - shuttle bus was on time - breakfast was good - on site restaurant was good -

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive response. We are glad that you were pleased with our hotel and appreciate your kind words describing the experience. We hope you'd come see us again in the New Year. Best regards. Akbar Kabir, GM

"Great Hospitality"

5
18/12/2015

Enjoyed overnight in this hotel. Staff and management provided exceptional service. Rooms were clean and well appointed. Shuttle was convenient and timely. Great value provided for hotel close to airport.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about hotel cleanliness and comforts, staff, services and amenities and hope you'd come see us again during your next visit to Toronto. Best regards. Akbar Kabir, GM

"Great staff, comfy and clean room"

4
15/12/2015

All of the staff that I had encountered at this hotel were friendly and helpful. Service at the restaurant was a tiny bit slow but the food is worth the wait. The room I had (queen bed with sofa) was clean and comfortable. For those of you who want to just relax in a warm bath, the tub is actually adult sized! The bed might be one of the most comfortable I have ever slept on. Location is as good as you can get for being close to the airport, and they also have an airport shuttle to bring you right there. Overall, well worth the price.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you had enjoyed the stay and were pleased with our staff, services and amenities. We look forward to see you again in the near future. Best regards. Akbar Kabir, GM

"Comfortable Sleep, Helpful Staff"

5
08/12/2015

I have stayed at this hotel a number of times, and will continue to do so. The staff are wonderfully helpful, caring, and efficient.... and the hotel is spotlessly clean. Beds are very comfortable. Good shuttle service from YYZ airport. Some rooms have a park view - my favourite. Keep up the good work, Travel Hotel!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your valuable contribution to this column. We are excited to learn that you were pleased with our staff, services and amenities and will continue to patronize our property. Your support is indeed an encouragement for us to carry-on our good work unabated. We hope that you'd continue to visit us for many years to come. Best regards. Akbar Kabir, GM

"One more time!!!"

4
07/12/2015

Always reliable- Pick up from the airport is great!!!! Rooms are very comfortable and if you wish to dine the restaurant is right there! It is very convenient to the airport as well!Staff is helpful and there is a business office there for checking in if need to before you fly!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your kind words in promoting our staff, facilities and services as a whole and look forward to see you again soon. Best regards. Akbar Kabir, GM

"Great location"

5
05/12/2015

We just returned from a business oriented trip to Toronto. We wanted a hotel near the airport that was clean, comfortable and offered WiFi and a gym. The Best Western had all of these at a very reasonable price. The front desk people were always pleasant as well as the housekeeping staff. My small gripe would be the sub par complimentary breakfast that is offered. I have been to other hotel breakfasts where the place is bustling with lots of options for hotel guests. This one was a bit lackluster with the selection. Since I was pleased with every other aspect of the hotel, I am not factoring this into my rating and would definitely go back to the Best Western if I am ever in the area again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to this column. We are happy to learn that you were pleased with our staff, services and the amenities despite other challenges. We assure you that we are working hard to improve the complimentary breakfast experience for your valued guests and hope you would visit us again in the near future to see the difference. Best regards. Akbar Kabir, GM

"Clean hotel, unhappy with breakfast service"

3
02/12/2015

I recently stayed at this hotel. The place was clean, quiet, and comfortable. Unfortunately, I was disappointed with the service provided at the complimentary breakfast. I have a very severe food allergy and carry an epi-pen in case of anaphylaxis reaction (which can result in hospitalization or death). As a result, my options at the breakfast were very limited - just fruit and bread. Mind you, I was fine with just have an orange and one or two slices of bread. I just had to check that the bread was fine. I approached the older lady working there and explained about my severe allergy. I asked if I could read the ingredients on the bread label. She seemed very irritated by this, went in the back, and said most of the bread did not have ingredients listed. She commented that I should be fine and just go ahead and eat the bread. I explained, "No, I could go to hospital if I don't read the ingredients." She searched again and found a bag of bagels which had the ingredients listed. I read them and they were fine. She gave me one bagel; I asked if I could have another one (as I could eat virtually nothing else at the buffet table). She told me, "No." Later, when she went in the back, I spoke with a second staff, a younger man working there and again requested a second bagel. He said, "Sure," and acted like it was not a big deal at all. I really appreciated that. I wouldn't stay here again after that experience. It really upset me. For the remainder of the trip, I didn't go back to the complimentary breakfast buffet.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for the challenges you had encountered during your stay. Your satisfaction is important to us and we will be using the feedback given to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Akbar Kabir, GM

"always made to feel welcome....."

5
02/12/2015

we have stayed at this hotel for many years.... the staff are always very pleasant.... the beds are very comfortable, breakfast included, free parking, free Internet nice hot tub & gym room........ our 1st choice in Toronto

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a positive review. We appreciate all the nice comments about our staff, services and facilities and hope you'd continue to visit us for years to come. Meanwhile, I take this opportunity to thank you once again, for being loyal to our brand. Best regards. Akbar Kabir, GM

"A regular stop over for us"

4
30/11/2015

We've stayed at this hotel several times and every stay has been great. This hotel offers free transportation to and from the airport. The rooms are clean and quite. The front desk staff are very helpful and friendly.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive response. We are so glad that you were pleased with our staff, overall services and amenities at each visit. I also take this opportunity to thank you for being loyal to the brand. I look forward to serve you again in the future. Best regards. Akbar Kabir, GM

"Very clean and comfortable "

4
27/11/2015

Overall this hotel was good. Clean, nice, comfortable and well kept. The breakfast was nice too, but I would have liked something more then boiled eggs every day. The only weird thing was when returning to my room at night the smaller furniture was on a tilt in the room.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments about our services, comforts and cleanliness and hope you'd visit us again in the near future. Best regards. Akbar Kabir, GM

"Nice and Clean"

4
23/11/2015

The hotel room is nice and clean with free parking and complimentary breakfast. I paid $118 so I think it is a good price with all. The hotel area is very quiet with no mall or shopping center around it. It is better to find a hotel with breakfast provided. The ladies at the front desk are very friendly. However, the drawback was the noises outside the room which keep me awake at night. I can hear people walking and chatting outside of my room. Just for a night stay, I can deal with it

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are sorry for the disturbances you had encountered, but glad to learn that you were pleased with our services and amenities despite the drawback. Hope you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Recommended"

4
19/11/2015

Stayed at Best Western Eglinton Missisauga overnight before flight home to England. Would certainly recommend anyone to stay here. Several restaurants nearby. Close to a beautiful park and convenient bus routes. Close to Toronto Pearson Airport with free shuttle.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your valuable contribution to this column. We are glad that you were pleased with our location and services and were able to enjoy the stay however short. We look forward to see you again during your next visit to Toronto. Best regards. Akbar Kabir, GM

"Weary Travellers"

5
19/11/2015

Nice place to crash after a long day of travel. Clean and tidy and helpful staff. Arrived at 1:00 am and the front desk staff was there and had our room keys to us in no time. Hit the pillow at 1:15 and slept the night away.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We appreciate your comments about our services and room comforts and hope you'd come visit us again in the near future. Best regards. Akbar Kabir, GM

"Very relaxing stay, at a very convenient location, with excellent service"

4
17/11/2015

I visited Toronto and stayed at this hotel for 8 nights. We were given a room on the third floor with the windows overlooking the beautiful golf course. In all, it was a very relaxing stay. What worked:- a) The airport pick up arrived within 5-10 minutes of us calling them. b) The check in/checkout was smooth and took less than 5 minutes. When checking in. we were given break fast vouchers on the spot along with other details such as wi fi credentials. c) Excellent room service and cleaning crew: They cleaned the room diligently each day and did an excellent job, every time. Room was spotlessly clean. d) Excellent View: We got the golf course facing room, visible from the window. It is a very serene sight and we whiled away time, gazing at the beautiful view. e) Excellent location: There are some amazing restaurants and joints nearby such as Shebeen Irish bar, Wokkers. There is Centennial park nearby, which has a greenhouse (free). The park is easily the best place for morning walks and evening strolls. f) Relatively easy commute: Bus stops are within easy reach. 35 / 109 routes are primarily used. 35 drops right at the hotel. g) In room facilities: were good. Ranged from Tea/Coffee maker, iron, TV, sofa and beautiful lamps. Newspapers could be picked at reception - complimentary. i) Very polite and helpful staff. Some areas of improvement (Which stop me from giving 5 stars): - a) Poor variety of break fast: We stayed for 8 nights and each day, the breakfast menu was the same. There was no variety in breakfast. Food was ok, but would have liked more variety. Also should have non vegetarian selections based on 'chicken' or 'lamb'. Having french toast etc would have helped. b) Lack of utensils or tea cups in room: While this is a travel hotel, we missed having a tea cup in the room. Platic cups are ok, but tea cups / plates would have been better. c) Small size of dust bins/ waste paper basket: they were very small and were quickly filled. d) Resetting Wi Fi Connections/reentering credentials - While Wi Fi speed was good, it had the habit of asking for credentials every 6 hours or so. e) Minor: Probably have HD service for cable? On the whole a relaxing and satisfying stay.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your lengthy but interesting contribution to the column. We are glad to learn that you were pleased with our services despite the shortcomings listed. We will be soon revisiting our in-room features and amenities for possible future upgrades. We hope you'd visit us again during your next trip to Toronto. Best regards. Akbar Kabir, GM

"canadian holiday"

4
17/11/2015

spent a long weekend with family lovely friendly hotel ,staff most helpful and courtious the food excellent in a beautiful dining room ,lovely fireplace to sit by and enjoy a drink ,the bedroon warm and spaceous ,the hotel in a lovely location and easily accessable to the highway 401,lovely park nearby also large shopping centres and lots of places to dine out if yoi wanted a change ,would highly recommend this hotel .

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive feedback and for the open recommendation. We appreciate your comments about our staff, services and location specifics and glad that we were able to contribute to a memorable weekend with your family. We look forward to see you again in the future. Best regards. Akbar Kabir, GM

"Good Sleep and Close to Airport"

4
11/11/2015

Hotel and room: Met expectations for a BW and very good location for our overnight to catch a flight in the morning. Customer Service: Over the phone and in person, the staff we dealt with were very curt and rather rude, like I was wasting their time with a few basic traveler's questions. Suggest they work on patience with guests paying their salaries, cutting out the heavy sighing and interrupting guests during conversations. Manager could bring in mandatory excellence training for the front desk. Otherwise, a good stay.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your valuable feedback and we will use them to further improve our services in the future. Hope you'd visit us again in the not so distant future to witness the difference. Best regards.

"Incorrect Charge"

1
10/11/2015

As a warning, please get a cancellation number if you should cancel your reservation, because the hotel will not reimburse you for the charge. If you are driving, stop pullover and write the number down...I learned the hard way.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
I am sorry for the inconveniences caused due to the no-show. However, as a gesture of goodwill I have offered to credit your charge to a future reservation and still waiting to hear from you. Please call me directly if you need further assistance in this matter. Best regards. Akbar Kabir, GM

"Ideal Stopover"

4
09/11/2015

We were collected from the terminal after calling the hotel and we also were taken back at a prearranged time. Staff very helpful. A comfortable big room which was very clean. I would recommend this hotel.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your short but thoughtful response. We appreciate your comments about our staff, services and amenities and hope you'd visit us again during your next stop-over in Toronto. Best regards. Akbar Kabir, GM

"a one night stand"

4
05/11/2015

I stayed for a night at the Best Western on Eglinton in order to be in closer proximity to the airport to pick up friends from Aust the next AM. I was very satisfied with my experience there with one prime exception, that being the fact that I was not able to use a couple of gift cards from Best Western that had a limited life span for usage. I was told that in order to use the cards, I should have booked directly with the hotel, and because I had booked through Best western, they were not able to be used. In my comments tot he hotel, I commented upon this aspect and to my surprise and delight, the manager was very prompt in fixing this problem totally to my satisfaction. It added to my enjoyment of the stay and I will be staying there again in the near future. I thank the manager and his staff for making all other aspects of my stay very enjoyable.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your contribution to the column regarding your recent stay with our property. We are glad that we were able to fix the issue of the gift cards which was standing in the way of your otherwise perfect experience. We hope to see you again in the not so distant future. Best regards. Akbar Kabir, GM

"absolutely fantastic!"

5
05/11/2015

I said this before I'm going to say it all again. I absolutely LOVED my time at the hotel and so did my husband. The hotel went way above and beyond my expectations. I had requested a top floor corner Jacuzzi suite for us because it was our anniversary but the hotel took that request to the next level by giving us a Jacuzzi shaped as a heart! The décor of the room was fantastic as well! We were both speechless when we saw the room. And right there we had decided we wont be staying at any other hotels anymore. Every few months we will be having mini getaways and we will only be staying at this hotel. That's definite! Absolutely fantastic job to the hotel and its entire team. I cannot wait to stay here again! P.s. I've already recommended you to all my friends!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful feedback. We are excited to learn that you were very much pleased with our top-of-the-class Jacuzzi suite and its absorbing décor. Its our pleasure to take care of every detail to the utmost satisfaction of the guest. We look forward to see you again soon. Best regards. Akbar Kabir, GM

"Worst western"

1
04/11/2015

Basically this place had lousy breakfast. All they had were hard boiled eggs, that had been touched by everyone. Yuck! I'm not sure why you need a pass to go to breakfast, when breakfast is something we passed on completely? The sheets were dirty and contained blood stains. Gross!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback given to implement improvements to ensure a better experience in the future. Best regards. Akbar Kabir, GM

"Pleasantly surprised"

5
04/11/2015

I had read the reviews on this site, but I still wasn't expecting much. This is a Best Western after all, not the Ritz-Carleton. I am happy to report that this hotel exceeded my expectations in every way. My only regret is that I didn't have an opportunity to try the continental breakfast...

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your short but exciting contribution. This is an encouragement for us to carry-on the hard work unabated. We look forward to see you again sooner and hope you'd stay long enough to enjoy the whole package. Best regards. Akbar Kabir, GM

"Messy Hotel"

2
04/11/2015

I so wanted to run away from this nightmare but I only had 3 days in Toronto, Canada for business. This place looks like it's stuck in the 80's with a hellish smell. The room looks like it never really had a deep cleaning with dust all over and the bed sheets were wrinkled? Why are the bed sheets wrinkled? I slept on top of the bed with my clothing on for 2 nights straight. The breakfast offer is the same bland food and hard boiled eggs for 2 days. How about making some scrambled eggs? I will never ever return to this dirty place.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post your thoughts. On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback given to implement improvements to ensure a better experience in the future. Best regards. Akbar Kabir, GM

"our "go to" place when travelling through Pearson"

4
03/11/2015

We have stayed at this hotel many times and it is a great place. They have a free airport shuttle that is very prompt, and the staff go overboard to be nice. There is a nice Italian restaurant adjoining the hotel so you can even have a nice meal without having to "go out" after a long day of travelling. A free buffet breakfast is included at this same restaurant in the morning, although it could use improvement. I will definitely stay here again.

"A pleasant and convenient hotel near to the airport."

4
02/11/2015

We have stayed there overnight a few times overnight to break up our travel from Scotland to various parts of Canada. The rooms are clean and spacious and the staff are friendly. Free wifi in the rooms and free rides to and from the hotel to the airport at any time of day and night. I would avoid the restaurant on site though (it is separate from the hotel itself) as the prices can be a bit steep. However, just a few hundred yards up the road in s a classic Irish Pub which serves good meals at reasonable prices. A good place to spend the night and with the shuttle service between the hotel and the airport it is pretty hard to beat. We can recommend it for an overnight stay without reservations.

"clean room, nice breakfast"

4
29/10/2015

I stayed here for one night while in Toronto for a medical appointment. I got the hotel's shuttle to pick me up from the airport once I arrived and it arrived within 15-20 minutes once I called. The room was clean and nice. The wifi worked well in my room. The breakfast was decent in the morning. The options included toast, assorted fruits, yogurt, waffles and sausages and boiled eggs. My only issue here is that the boiled eggs were very over-cooked and grey inside. My stay was short, but overall it was fine.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and amenities during your stay even though it was a short one. We hope to see you again in the near future. Best regards. Akbar Kabir, GM

"Our Toronto Stay"

4
27/10/2015

We have stayed at this hotel on several previous occasions and find it very good and quite convenient for our needs. I do not feel that the hard boiled eggs served at breakfast are an appropriate breakfast item. They should be reserved for appetizers.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for providing feedback on your recent stay with us. We highly value your loyalty to our brand and hope you'd continue to patronage our property. We will ensure that we do our utmost to take of you each time. Best regards. Akbar Kabir, GM

"Beds did not seem clean"

2
27/10/2015

I realize that nowadays, many hotels do not iron their sheets. This makes it difficult to actually know whether or not the sheets have been changed. We had 2 beds in the room and the sheets were wrinkled, although the beds appeared to have been made. In each case, when I turned down the sheets, there were hairs on the sheets. In retrospect, I should have complained and asked for a room change. The next morning, when we were checking out, I went to the reception desk and mentioned that the sheets had hairs on both beds. There was no response apart from telling us that our room had been prepaid. The front desk did not ask for any details or even verify that the room had been cleaned. I was not impressed. As we were leaving, they did say "sorry", but I felt that the customer service was poor. I realize that the sheets could have been clean, but that hairs might gone through the wash (the linen was rather pilled), and I would have been willing to give them the benefit of the doubt if there had been a more customer-friendly response. (I was not looking for a refund, it would just have been nice to have my concerns acknowledged).. When we turned on the fan to get the air circulating, there was a loud grinding noise, and we decided to turn it off again. . The breakfast was as described by NM with regards to the eggs. I was turned off when I saw a guest touching several of the hardboiled eggs before choosing one to put on her plate. Therefore, I did not actually eat the eggs, although my husband did and confirmed that the yolks were green/black on the outside. This is just a matter of the restaurant knowing how to boil the eggs properly. At any rate, my experience was negative and I would not go back to the hotel again

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. I am sorry that you had to face some challenges during your recent stay. Your feedback has compelled us to revisit our housekeeping procedures and customer service protocols to avoid similar incidents in the future. Your breakfast issue has already been dealt with the restaurant management. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards. Akbar Kabir, GM

"old but a good stop"

4
26/10/2015

This is only 10 minutes from the airport. The staff are very helpful and efficient because I came and left at odd hours, my requests by phone were all accommodated. The room was quiet, the carpet was very old but I was able to rest and sleep a bit for my next flight. I was even driven back to the airport by a staff member. The breakfast was limited but if you are in transit in Toronto, you dont expect to eat a lot. Will stay here again if I am in transit in Toronto.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We are happy that you were pleased with our staff, services and location specifics during your short stay with us. We hope to see you again during your next visit to Toronto. Best regards. Akbar Kabir, GM PS: All room and hallway carpets were changed 01 year ago!

"Breakfast needs help. AGAIN"

3
25/10/2015

I travel travelled to this hotel for years. I found a deterioration that past 2 years especially with the breakfast situation. It is not up to par with other Best Westerns and certainly not with the Hampton breakfast next door which is also free with room. This time scrambled eggs are now gone replaced by boiled eggs. The 2 eggs I chose were both BLACK on the inside when cut. Another table complained about the breakfast as well. Choices are dismissed. Last year the then hostess complained about all the customers after they left. It was uncomfortable to hear. I did complain about that. The rooms are standard fare. The staff especially housekeeping are always friendly. This time again my room key no longer functioned later in the day. Same thing happened last year. There was also a problem with wifi but resolved by calling the tech support number

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for the challenges you had faced during your recent stay. Your feedback will help us implement improvements to ensure a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to serve you better. Best regards. Akbar Kabir, GM

"Girls weekend"

5
24/10/2015

Super clean. Rooms are impecable. Close to everything. Breathe taking room. Beds are super comfy. Close to ammeties. Whirl pool. Staff was outstanding. Great restaurant with a free complemintary breakfast. Would I stay here again for sure.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your wonderful response. We are grateful for your comments as it will help us maintain our superior standards unabated. We eagerly look forward for your return. Best regards. Akbar Kabir, GM

"Comfortable and quiet"

3
24/10/2015

Stayed two nights Oct 1 and 2, 2015. Nice main room - comfortable bed. In the vicinity of the airport, but there were no noise issues at all. The bathroom light controls were unusual. One light switch was outside the bathroom just inside the entrance. The other light switch, for the washbasin area, was behind the door. The complimentary breakfast was below average offering boiled eggs. Despite that, however, we would consider staying again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We appreciate your comments on hotel services, comforts and amenities and apologize for the inconveniences, however trivial you had encountered. While pledging to resolve them at the earliest, we look forward for your return in the near future. Best regards. Akbar Kabir, GM

"Good value for money"

3
24/10/2015

Good value for money. Friendly staff. The check in process was quick and friendly. The room was basic, but clean. Bed was a bit to soft. Close to Toronto International Airport, but not close enough to hear planes. Breakfast was very basic.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We value your likes and dislikes about our staff, services and facilities and pledge to improve the breakfast so that we could offer you a total package when you visit us again in the future. Best regards. Akbar Kabir, GM

"Worth considering"

5
24/10/2015

I needed somewhere close t the airport for a one night visit to Toronto with a very early flight the next morning. Shuttle was regular (every 1/2 hour) and reception staff very helpful. The room was in very good condition. Position is 15 minutes from the airport which was further than I thought but hardly an issue. Would definitely stay again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We are pleased to note that you were happy with our great service, room comforts and amenities during your short stay and hope to see you soon again. Best regards. Akbar Kabir, GM

"Extremely clean and supassed expectation based on reviews"

4
22/10/2015

Great place to consider if attending a function at the International Center or catching a flight and looking for bargain accommodation. Very clean and comfortable stay. Noise from the halls can be heard but this is not a major issue (had a crying baby on the floor - what can you do). Parking and breakfast included. The breakfast presentation could be improved and quality level raised but again, it's included. You will prefer having a car if staying here, nothing is realy within walking distance. Overall, I'd stay again.

"Very nice hotel"

4
21/10/2015

We stayed here for three days and chose this because of it's proximity to the airport and it was also not too far from the station which took us into Toronto. The hotel was very clean, the staff were friendly and the bedroom was spacious and very comfortable. We had reasonable breakfasts, included in the price, and perfectly adequate unless you are extra fussy! All in all a good place to stay at a very reasonable price.

"Fall Trip to Canada"

4
21/10/2015

Good location for metro and airport access. Easy on and off Freeways. Good in room guides for local sightseeing and entertainment. Very quiet being next to airport. Adjacent restaurant was exceptional

"Perfect for Airport Travelers"

5
21/10/2015

I have nothing but positive things to say about this hotel. Location - Quick 10-15 minute drive to the airport. Close to shopping and restaurants. Room - Updated, modern, very clean, great beds, nice linens Long Term Parking - I highly recommend this facility for long term parking for airport travelers. It is well lit and very close to the back entrance. Quite safe. Breakfast - Your basic morning breakfast is provided; I've had better, but it was adequate for a quick bite to eat. Service - I can't say enough about the great service at this hotel. Both the front desk and the airport shuttle employees went out of their way to accommodate us. I would definitely stay here again and will be recommending this hotel to friends.

"Ok airport hotel, weak breakfast"

4
17/10/2015

This is a typical, convenient airport hotel, with reasonable shuttle service and (usually) relatively low-cost. Breakfast included but is quite elementary. room is quite nice (size, cleanliness, furnishing, bath). For a quick connection or night before or after flight, it is - for me - a good choice; been here twice now. Didn't yet test the gym though :-)

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your feedback regarding your recent stay with us. We appreciate your comments about our services and amenities and hope you'd continue to visit us in the future. Best regards. Akbar Kabir, GM

"Average"

3
16/10/2015

The continental breakfast was the worst I have ever had. I was hoping for much more since it was held in the attached restaurant. The two meals I had there were not cooked well, small and pricey. The shuttle service was very disappointing at best. I was left with the feeling that I was going to be abandoned at the airport. That really needs to be addressed. The room was fine, comfortable and convenient.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for posting a review. We are sorry for the challenges you had to face during your short stay. Your feedback will help us improve our services for our future guests. We wish you'd visit us again so that we could provide you a superior experience. Best regards. Akbar Kabir, GM

"good stay at Best Western"

4
15/10/2015

We have stayed at this hotel many times & always are very satisfied ..... we find the beds are very comfortable, the Wi-Fi & parking are free; for a reasonable cost we have left our car at the hotel while travelling away; The shuttle bus is very convenient to the airport & for pick up from the airport. Breakfast is good & the restaurant is very convenient for dinner. Really enjoy the hot tub, & using the gym. The staff are very helpful.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We are glad that you were pleased with our services and facilities and appreciate your nice comments. Also, we are grateful for your continued loyalty to the brand and hope to see you again soon. Best regards. Akbar Kabir, GM

"Noisy rooms! You can hear the jacuzzi above you!"

2
15/10/2015

Good luck sleeping here. The rooms have jacuzzis in them, coupled with artificial flowers and colored lights... The problem is that the hotel rooms have paper-thin walls. When the people above me decided to have a jacuzzi I thought the entire ceiling was going to cave in. It was impossible to sleep. Sounded like a vacuum was on in my room. Very frustrating...

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for the inconveniences caused during your stay. Your feedback will help us deliver an improved user-specific service in the future and hope you'd visit us again to experience the difference. Best regards. Akbar Kabir, GM

"Always a great hotel experience."

5
14/10/2015

Have been staying at this hotel for a few years now. Hotel is clean and comfortable. Staff is friendly and efficient. Always ask if everything was ok and the answer is always yes but for one time when the pillows were too overstuffed and not comfortable. Sometimes the air conditioner is noisy but not in all rooms - must remember which rooms are especially loud.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for the kind contribution to this column. Having known us for years we value your objective approach of evaluating our services and facilities. We would also like to thank you for your loyalty to the brand and hope you'd patronize us for more years to come. Best regards. Akbar Kabir, GM

"OK, apart from the bug....."

3
13/10/2015

This airport hotel is comfortable, but somewhat isolated. The rooms at the rear have a nice view of a golf course. I found the rooms well equipped and well maintained, EXCEPT for a bug on my bed. Stuff happens, and bugs are the bane of hotels these days. This hotel offers a complimentary breakfast. Hard-boiled eggs and archeological quailty sausages do not breakfast make.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for the challenges you had encountered during the stay and will be taking extra measures to prevent similar incidents in the future. Hope you'd consider visiting us again so that we get another opportunity to provide you with a superior experience. Best regards. Akbar Kabir, GM

"A pleasant evening!"

4
13/10/2015

Surprised my wife with a stay at this hotel after her late night flight. While waiting for her flight, used the exercise facility's which were up to date and clean. The room was clean and quiet. All amenities were in order and would not hesitate to use this hotel again. Would recommend.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for your positive review and appreciating our services, comforts and facilities. We hope you'd visit us again in the future. Best regards. Akbar Kabir, GM

"Great location; great price; great experience"

5
13/10/2015

Stayed here one night. Close to major Toronto highways and a very convenient location for anybody traveling via Pearson Airport. Found a very good rate for a clean and comfortable room. Staff was friendly and helpful. I would definitely stay here again in the future.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you sharing your experience and the nice comments about our property as a whole. We look forward for your return to serve you even better. Best regards. Akbar Kabir, GM

"Did not earn an excellent this stay."

4
11/10/2015

I have stayed at this location several times and have always given an excellent on the review but this time it fell short of my previous stays. The rooms and mattress comfort were excellent but the onsite restaurant has slipped and the breakfast as well. The restaurant no longer accepts AMEX but they have a sign on the door that says AMEX welcomed. The morning breakfast had 2 hot options boiled eggs and sausage, no bacon. And less to choose from on the continental side. I skipped my 4 other mornings and went out somewhere else. A great room and sleep but, a little off their game this time around.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We value your contribution regarding your recent stay. For that matter, every stay in the past count. We are sorry for your negative experience with the restaurant. The restaurant being a third party under contract, hotel has no say about their operations except for breakfast. We hope you'd continue to visit our property as we are eager to provide you a superior experience. Best regards. Akbar Kabir, GM

"Great hotel near YYZ"

5
08/10/2015

Nice hotel, good value, caring staff, complimentary breakfast and an airport shuttle were the major highlights of staying here. The added plus was an onsite Italian restaurant with yummy food. I would stay here again.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for being so generous about your feedback. While it's great to know that we have taken care of your stay without a blemish, this will indeed be an encouragement for us to carry-on our good work unabated. We'd love to see you more often. Best regards. Akbar Kabir, GM

"Fabulous"

5
08/10/2015

We stayed just one night before our flight back to the UK. This was fantastic value - especially as it included free shuttles from the airport and back. We arrived late so couldn't make use of the facilities, but I have never seen a laundrette in a hotel before. Brilliant touch! The room itself was great - no noise whatsoever from other guests or outside. As well as being tastefully decorated and clean, it included eveything you could possibly need - 2 big beds, a microwave, full-size refrigerator, a laptop tray, free wifi, 2 shower caps, mouthwash etc. Our shuttle was booked for 6:45 and we even managed to grab a quick breakfast beforehand. Highly recommended!

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for a wonderful review. We are so glad that you were pleased with our services, clean and comfortable rooms and amenities as a whole. Hope you'd visit us again if you happen to be in Toronto in the future. Best regards. Akbar Kabir, GM

"Poor shuttle service, nice rooms"

3
08/10/2015

I have experienced bad shuttle service at the Toronto airport several times from several hotels so it seems this problem isn't unique to this hotel. I have yet to find any courtesy phones in the airport to call hotels & the wait to be picked up was unacceptable. Next morning I was told by desk staff the shuttle would not take me to or from a airport meeting unless the shuttle was scheduled for a pickup of a guest checking in or out. Since I was already checked in, they wouldn't take me for my scheduled meeting on my own. Breakfast was in the attached Italian restaurant & was below average. I did have a pizza at night & it was very good. The rooms are comfortable & clean. The staff is polite & room rate better than average.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for sharing your experience. We value your opinion about our airport shuttle service but as per hotel policy it runs exclusively between the hotel and airport and available at check-in/check-out only and for other purpose. We hope you'd visit us again in the future so that we could offer you a superior service overall. Best regards. Akbar Kabir, GM

"Nice hotel and restaurant, disappointing breakfast"

4
08/10/2015

Nice hotel and the Italian restaurant has a great menu and choice of Italian dishes. Sadly, the daily breakfast was disappoint because it was the same food everyday. I stayed for 5 days, 4 nights. Everyday, the hot breakfast was was same: boiled eggs and sausages. The waffles were also disappointing because the batter wasn't a regular batter. So it was bitter and very difficult to cook in the waffle iron. Many guests were quite frustrated with cooking their waffles.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We are sorry for your poor breakfast experience and have forwarded your observations to the restaurant management for immediate attention. Moving forward, we hope that you'd come see us again so that we could provide you with a superior service. Best regards. Akbar Kabir, GM

"A hospitable attitude would make a difference"

2
06/10/2015

First impressions are important. Our first impression here was the coffee in the lobby. It comes out of a machine and costs a dollar a cup. Being in the lobby without cash in hand, we asked if the dollar could be added to our bill and were told no. So much for first impressions. Maybe the room will be better. Apparently it wasn't the room originally planned since, an hour after check-in time, it wasn't ready, but it looked like it would do. Two maintenance issues eventually surfaced: a refrigerator that didn't refrigerate, and a dead phone. Unfortunately we discovered both problems the hard way. In fairness, both problems were resolved after being reported to the one staff member who actually seemed to value guests. Breakfast was okay, but limited and the same hot options both days (boiled eggs and petrified sausage). Continuing the hospitality theme, a sign on the door as you leave breakfast prohibits taking "food or breakfast items" with you. If you stay here, request an odd-numbered room. The even numbers face the street which can be noisy. This was our fourth Best Western Plus on this current trip, and clearly the low point. It struck us as not particularly deserving of the words "best" and "plus"; adequate and mediocre would have been more accurate.

AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review
Thank you for taking time to post a review. We value your judgment and are truly sorry for the challenges you had encountered during the stay. We will be revisiting these areas to effect improvements for a better guest experience in the future. Best regards. Akbar Kabir, GM