Best Western Plus Travel Hotel Toronto Airport

Stayed there for two nights, Clean and comfortable, staff was really friendly and welcoming :) . I personally enjoyed the breakfast and the free shuttle service which was indeed convenient and helpful…

I booked this Best Western through Expedia for a birthday celebration, and unfortunately, the experience was very disappointing from the moment we arrived. The front desk experience was not welcoming. We were not greeted with a smile or even a simple “How are you?” I had to initiate and facilitate the conversation myself, and very little information was provided unless I specifically asked for it. When I was asked to provide a security deposit, I was directed to the machine to enter my card but was not told the amount. I had to ask. I was also told to sign a document without any explanation of what I was signing and had to ask before learning that it was related to the no-smoking policy. I also asked whether the hotel did anything special for celebrations because we were there for a birthday. My question was essentially avoided, and instead I was told they could help arrange delivery of items. That was not what I was asking. I later requested toiletries and was told they could not bring them up. I never ended up receiving them. The biggest concern, however, was the cleanliness of the room. The sheets appeared dirty, and there were makeup stains on the comforter. The bathroom had numerous hairs in the shower and around the sink and toilet. The room was also very dark, and the air conditioning had apparently been shut off. When we entered, the room was musty and smelled unpleasant. These issues left me genuinely concerned about the overall cleanliness and hygiene of the room. There was also an uncomfortable difference in how the front desk staff interacted with guests. While I was waiting for my partner to return with the license plate information, I observed the same staff member assist the next guest. She appeared visibly annoyed and bothered while dealing with us, but then became much friendlier with the next guest, greeting him normally and smiling. I can't say why there was a difference, but it was noticeable and made the experience even more uncomfortable. Overall, both the arrival experience and the condition of the room were disappointing. This was supposed to be a birthday celebration, and unfortunately the stay did not feel welcoming, comfortable, or clean.

We stayed for 1 night prior to an early flight out of YYZ in June 2026. The reception and check in process was very fast and the staff was helpful. We were issued a room on the 3rd floor which was very spacious and quiet. We checked out very early in the morning with no issue and took the shuttle to the airport for our flight. We have stayed in competing Best Westerns by YYZ, and this is our favourite. The restaurant has a decent menu. We ordered burgers and enjoyed them. We will be back before future flights.

My stay was ok. The bus shuttle took a little over 30 minutes to arrive. On the last day of my trip the wifi had crashed but a lovely young lady name Aman was very helpful and assisted me. The breakfast area was kept clean and tidy.

Clean. Great shuttle service. Rooms large and very clean bedding and washroom. Breakfast has yogurt and oat milk and so much more! Bite restaurant attached was good.

The hotel is close to the airport and does offer long term parking. $100 for the week. The shuttle runs every hour. We enjoyed their breakfast and the room with a jetted tub.

The airport shuttle did not run at a time close to when I needed it.

Thank you to the staff and management of the Best Western Plus, 5503 Eglington Ave. Toronto for making our 8th stay with them another exceptional one. Again, we traveled with our daughter and her husband and chose the park, sleep and fly package to enjoy a restful and comfortable night before our flight. Once again, we enjoyed a tasty and hearty complimentary breakfast in the morning. Thank you again W. S.

I LOVE staying here prior to travel. Able to park longer term, complementary hot breakfast, clean, comfortable rooms, and the most amazing front desk stuff

The room was good - everything clean, everything working. Free parking, free shuttle to the airport. Helpful people on the reception, and very decent breakfast. However, the soundproofing between rooms isn't great: you can hear neighbors' TV a bit too well. Note to the management: would it be possible to reprogram the TV sets so that the max volume is limited to some reasonable level? This would help a great deal.

Very nice visit and helpful staff Amirit. Check-in and extending the stay went smoothly as well as storing luggage when the flight delayed.

Truly professional front desk staff with great attitudes and friendliness. Exceptionally comfortable and super-clean rooms. I stayed both going away and on return from a short vacation and this hotel made it a great start and ending. Service to and from the airport efficient and courteous. I took advantage of the dining room for a glass of wine, and an appetizer, service and product were excellent as was breakfast. I highly recommend.

We stayed one night, had a flight out the next day to Newfoundland. Hotel was clean, quiet, and well run. The folks at the front desk knew how to do their jobs. Breakfast was great, airport shuttle on time.

Two of the front desk staff were awesome and were able to accommodate us on the shuttles to the airport when going there. They were very friendly. One staff at night was not as friendly. When I called and asked if a shuttle was coming that evening he was very short with me, said no and said I did not have a booking either. Bed and linen was clean, however, the walls had stains on them and dust and dirt on some of the walls. Location is a quick shuttle to the airport. Bear in mind the Shuttle is only for check-in and check out. Had I known that I would have booked elsewhere as I took the up express downtown from the airport each day I was there. The room was very cheap when I went so I guess you get what you pay for. Would definitely not stay here if the room was over $150 / night. I had a video of the room but could not attach it.

Good value. Comfortable bed. Great shower. Very clean. Courteous staff. We did not eat breakfast. We did use the airport shuttle.

Always a pleasure at Best Western! Almost as good as home with friendly smiles and caring staff. Nice rooms and great value for your dollars!

I wish I could give a good review after using their stay park and fly package a few times now. Too bad. The shuttle only runs ONCE an hour. All other hotels run multiple times an hour. Not this one. Also, the staff seem to be confused as to what time the shuttle actually arrives and this mistake causes MAJOR inconveniences to customers. We called at 5:35 and were told the shuttle would be there at 6:00. Never showed. We called and they said no it comes at 5:40 or 6:40. So now we are waiting over an hour for this shuttle. When asking for a manager, I am HUNG UP on. How unprofessional. There was no apology or acknowledgement of this mistake and after 36 hours of travel, this is the LAST thing I should have to deal with. There is no reason for this behavior from a company that makes millions. Hanging up on customers after THE employees make a mistake? I CAN NO LONGER recommend as a hotel with a “shuttle” to the airport. I will take my business elsewhere.

Friendly staff at the desk. Room good and clean. And it's the first hotel since I am in Canada that uses "real" - ceramic, real cutlery - dishes and cutlery not plastic. Great!

Under the toilet seat was not cleaned very well,and the breakfast was ok . I would probably choose a more up to date hotel next time, with a better breakfast and more supervision for the breakfast area, individuals were picking up muffins and then putting them, maybe have them individually wrapped?

I loved my experience with Poonam. She's a fantastic housekeeper at Best Western. So kind in the way she helped me during my time here… loving, even. Can you often say that about customer service today? That it's loving? She just made me want to stay at Best Western Plus forever! Excellent housekeeping!

Great location to stay near the airport and grab and go breakfast for early check-outs. Front desk lady jasmine was very helpful.

Booked this hotel for a quick stopover before heading to Punta Cana. Clean and efficient for what we wanted with free shuttle. The King suite we booked was very spacious, and the jacuzzi was an added bonus. Breakfast was good. Had an early check out, and the Grab and Go breakfast was handy as we had to get a very early shuttle drop off at the airport.

Paid a small amount for room upgrade. Check in was okay, there seemed to be a problem finding my booking - which was fully paid - however eventually they did. Our room was ground floor and huge. It was also blissfully quiet with the bed large and comfortable. Nice touch was coffee available in the lobby for early risers like us. Breakfast was not great but adequate. Overall we enjoyed our stay and would definitely return and recommend.

Great service, the staff are friendly and the rooms are clean. No issues atall for us. We would definitely recommend staying here and we will be returning !

I was simply trying to book over the phone and get some clarity and confirmation on a few important details. Instead, I was hung up on six times by different agents! Each time I called, I was either abruptly disconnected or transferred without warning, only to be hung up on again. This level of customer service is completely unacceptable. I expected professionalism and basic courtesy, but what I received was the opposite. If this is how they treat potential customers, I can only imagine how they handle actual bookings. Very disappointed and would not recommend based on this experience.

It was a nice one night stay comfy beds. Receptionist was friendly and cooperative. I had free shuttle to airport to drop my wife. It was nice fast smooth experience.

Service staff were fantastic; the room was comfortable and lovely; the hot breakfast was very convenient and a real plus; highly recommend this hotel.

I was greeted by a very helpful, polite shuttle driver in an immaculate shuttle van. From that point on it just got even better! My room was more like a suite, with a small couch and coffee table, refrigerator & microwave, plus a view of the golf course. Everything was very clean with thoughtful small touches (nice soaps, lotion, etc.) The breakfast room was surprisingly elegant.

We stayed in the hotel for vacation with my kids. Hotel was clean and well maintained. The staff at the hotel was nice. Breakfast was good. Parking was free with enough parking spaces. Really close to Pearson airport. Not far from Toronto, driving time depends on traffic.

Excellent breakfast. The room is clean. Good location. I had a good experience. I like the outdoor parking. The coffee machine in the lobby is good

We (family of 4) had a very comfortable overnight stay! It's very clean, quiet and had everything we needed. The beds and shower are very nice and the breakfast was surprisingly yummy! Also love that there are complimentary hot drinks on the ground floor.

We had a beautiful room and a wonderful breakfast. The hotel is beautiful and the staff were very pleasant. We would like to stay again when we have more time and can try the attached restaurant.

The hotel was good. My main concern was bedbugs cause we went there in June which is the peak time. Thankfully the hotel was great. I didn't see any bedbugs in my room. We stayed there for 2 nights and it was pretty good. The breakfast was good as well. The parking was included so we didn't have to worry about that too and it was pretty safe.

The meals were delicious . I enjoyed my stay and it was a significant jump from my previous hotel stay within the city. The team should keep up the good work .

All staff was super friendly server jn restaurant was good and jasmine was super helpful when we needed something room was clean and comfortable ( just the fridge wasn't super cold but nothing to complain about)

Pillows were clean, blankets also clean as well. Bathroom was spotless and wifi is great.The bed was super soft as well and the ac was easy to use also.

Bed and pillows very comfortable. Location excellent. Easy on and off the 401 and close to our family and the golf course we played

Excellent, courteous service. Clean rooms and a great breakfast! I was promptly picked up at the airport and brought over. Check in was smooth. Overall a good experience. I would certainly stay here again. Conveniently located as well. Five stars!

We enjoyed our stay at the best Western near the airport. It was close to my sister‘s house on Lakeshore. Enjoyed the complementary breakfast in the morning. They had a good variety. There is no Pool as indicated on Expedia, but overall the room was clean and the bed was comfortable Would recommend

Thanks Jamel, we had good experiences during breakfast. Clean fast and well organized environment.

The hotel is basic with what a person normally needs. The staff are friendly. The rooms are spacious and clean. My bathroom does require a shower head replacement. There are restaurants nearby which is a good thing because the hotel restaurant is closed for the weekend.

Thank you. I have to start with Thank you, for making my stay as comfortable as home. Exterior and interior was clean and fresh, staff smiling and welcoming, Efficient check in, Large rooms with lots of amenities. Comfortable bed, everything I needed was within reach, central location for my travelling.free breakfast(always great choices) meat lovers to veagan. Staff were as quiet as possible while switching over rooms , acknowledging everyone who came within their view. I would recommend this Best Western Plus to anyone visiting Toronto. You will be happily surprised

Not sure if my last review worked so trying again. Hotel was solid, made it easy to get back to the airport from my late travels. The lady working at the counter may 19th was great. Jasmine, the shuttle driver gave me excellent advice about the city and airport and was super kind!

Had two rooms and stayed one night on either end of our vacation South. Accommodations were comfortable and a great sleep. Clean rooms. Shuttle to and from was very good and was offered late check out due to late departure flight. Will stay again 100%

Great location, breakfast was ok, hotel was clean and quiet. Was here for a week on business and didn't run into any issues. They were quick to meet my requests and amenities were good. Would recommend and stay here again if needed. Price overall was great.

The service was very caring in all sorts of ways: transportation, food, room amenities etc. Every sort of support was provided. The room was quiet and clean. Any request for information was attended immediately. Extra cushions were easily given upon request.

The driver that took us to and from the airport was so kind and sweet. 10/10 for her half! The hotel had very nice beds and a very nice bathroom! All went well but one of our other family members could hear the water pipes and rbe refrigerator was a tad loud but cant do much about that!

Very friendly and welcoming. Comfortable beds and plenty of fluffy pillows. On site restaurant was friendly and food was good especially after a full day traveling Breakfast had plenty of choice Airport shuttle friendly and quick Excellent stay

Hotel was very Clean It was GREAT SERVICE here FRESH and HOT FOOD 100% Recommend I LOVE THAT THEY HAVE 24hr tea and coffee machine Customer service was great Will definitely be back with my family Thank you so much for the wonderful experience

Nice, spacious, clean room. Staff was super friendly and helpful. There were a lot of options for breakfast. Shuttle to and from airport was quick and on time. This is all I have to say but TripAdvisor's requirements are making me lengthen my review.

Hi Akbar Kabir - General Manager of Best Western Plus, This is to praise the amazing service of Jamal, Armit and Rohan. They have been a great help to me during my one night stay at 5503 Eglinton Ave. Keep up the great work. Wish you continued success. In fact, every staff is well trained to receive guests and accommodate their needs in a polite and respectful way. Heartfelt Thanks! I wish you continuous success.

The hotel was situated about 10 minutes from the airport. The shuttle service worked well. The room was clean and the bed was very comfortable. It was quiet. They offered coffee and a few light bites early in the morning before the shuttle left which was appreciated. The decor is a bit dated and worn. That didn't bother me at all, but some people might be wanting a more upscale environment. Staff was friendly

The staff is very helpful, specially Suman I'm very happy from her also Amritpal. They gave us free upgrade to their jaccuzi suite. The room was clean it was decent hotel We really enjoyed our stay.The breakfast and breakfast staff was really nice and helpful.

Stayed here for 2nd time on trip via Toronto Pearson. Chose cos of airport shuttle, breakfast on site and BW brand. We were disgusted to find crumpled stained bed sheets on room inspection. Bodily fluids from previous occupants. The front desk staff did give us replacement bedding but were unable to move us to alternate room or have laundry staff make the bed as unavailable. We had the same issue on our last stay, The laundry staff are clearly not changing sheets between guests, something Managment should be looking into. This is not an isolated incident as was their comment on our last stay. As for the breakfast, a very disapointing spread with rubbery chicken sausages and sucralose yogurts. The only positive was the courteous and speedy shuttle service to get us on our way. I would recommend the hotel improve the cleaning staff standards aswell as remove the cobwebs hanging from the ceiling and replace the dingy dark carpets. Will not be staying here again!

Stayed here at end of a park and stay option on return from overseas vacation. Dropped car at hotel at start of trip and we were shuttled to airport promptly. Nice young man did driving and very courteous, neat and helpful. Gave us good instructions for our return pickup. On arrival back at Pearson, called hotel and were directed to where we were almost immediately picked up by same young driver. On arrival at hotel, we were easily checked in and given our room key [Rm 316]. We were tired from long travel and on entry to room, we only had to laugh when we found it was the suite with a red heart-shaped Jacuzzi tub!! Bit of a throw-back to see that but humourous all the same. Room was clean, big, with a very comfortable king-size bed. Very quiet in hotel, no doors slamming or heard opening in morning. The hotel provides a breakfast which was plentiful and varied, helpful staff again to use the waffle maker! Final checkout was easy, drop your key card and go. Our car was safe and sound from being there. There is an onsite restaurant but we were too late on arrival to use it. There is a 24-hour Tim Hortons about two blocks to the west if needed. Other restaurants in area too if more variety needed. Access from Eglinton Avenue is good with direct access to major highways and airport. I would defintetly stay here again and I recommend it to others.

It is beyond my comprehension that an Airport Hotel does not have proper snow removal in place so guests can make their flights. The reason the hotel was at 100% capacity was because of a winter storm. When I got up in the morning my car was buried in snow. No problem, you clear if off. However the parking lot was not plowed. I asked the receptionist if they had a snow removal service coming and he said they would show up eventually but he had no time, nor a phone number to call anyone. Apparently the manager was overseas and unreachable. The only reason people stay at this hotel is that they can get to the airport in time, especially in in inclement weather. What's the point if you are stranded in the hotel??? Even the shuttle was stuck. Eventually a few guests picked up a shovel and cleared the driveway enough for me and the shuttle to get out. I repeat, the guests had to shovel? What is someone got hurt? The is some sort of liability here. Or another lady said, what if there was an emergency? If you offer an airport shuttle service at 0500, should you not try to plow the parking lot in time? The streets were plowed, the airport was plowed? Or invest in a snow blower, have a maintenance guy do it...The hotel was ok, the food was good but if it calls for snow....don't stay here.

We've been using this hotel for park and fly for the past seven years. We feel that the overall care in this hotel is no longer the high standard that is has been in the past. The carpet, beyond the floor transition strip, in the room we stayed in, is fraying. It's not what you expect to see in a good hotel. Also, there was a stain on the bedding, which I hadn't noticed until we were going to bed. We did not choose to change rooms as we were already ready for bed. I checked to see if the stain was washable, which it was. That bedding should never have been left on that bed. The hotel did give us a $25 credit, for their poor housekeeping. Unfortunately, this has made us feel uneasy about using this hotel in the future.

My husband booked on line. We arrived to a manager yelling at us that they didn't except (eight pound) dogs and that the desk clerk should not have let us have keys. Since it was not busy, my husband asked the manager if she could help him find a hotel that did. She answered ," No".… When the hotel was booked, we thought it did accept dogs. If a mistake was made on our part? it was unintentional. What upset us was the rudeness and unwelcome vibes we experienced...absolutely unprofessional behaviour not worthy of the Best Western Chain. Ironically, we have relocated to another Best Western about a km.away from the last one. I guy we must have been a kilometre out of the "no dogs allowed radius" Thank the good Lord that the Best Western Premier was a warm and welcoming one! Linda Jane and David Marshall

This Best Western is a very good value, especially considering the shuttle service to and from Pearson Airport and the buffet breakfast are included. The room was very clean and quiet and the staff was friendly. It was easy to book online. I would stay here again.

This hotel is clean and quiet. The breakfast was comparable to most hotel breakfaats. There was only tea and decaf coffee in my room. The heater didn't work. Set at 85 and only blew cold air. Even after I turned it off it would periodically blow cold air. I should have asked for another room, but I was tired, it was the end of a long day and I didn't want the hassle of changing rooms. I should have. I sat with my coat on trying to get some work done before leaving as the heater was right beside the desk. Went downstairs for some coffee in the lobby but that was empty.

We needed a pre-flight stay and this fit the bill. The price was terrific ($100 total). It was generally quiet, although we could hear doors shutting and walking above us. We could also hear occasional vehicles outside, but our white noise machine hid most of that. The parking lot was well lit. The room was clean and the king bed was comfy with two types of pillows. There was a clean microwave and larger than normal mini-fridge. Water pressure was good. Heat lamp in bathroom. The lighting in the room was quite good - from soft and minimal, to bright throughout. There was also an arm chair with footstool. Breakfast was typical, but did include cubed potatoes which were quite tasty. Other items included fruit, yogurt, breads, cereals, and waffles. Food is served from 6:30 am onward. Prior to that, there is apparently a grab-and-go breakfast. Checkin and checkout staff were courteous and efficient. It was ten minutes drive to the airport. There is an hourly shuttle that you have to sign up for, and it does not run 24 hours. We did not use it. We were pleasantly surprised to have found this hotel.

The hotel is well-located, clean, and easily accessible. There are some amenities nearby, such as fast-food restaurants, and a shopping mall is also within reasonable distance. It is also located 25 minutes from St. Clair Street, which is very convenient since there are many stores in that area, including Staples and Walmart.

Room was brutally hot. Temp was 74 upon arrival and rose during the time we were there. It was December and below freezing outside. We called the desk and they sent someone to look at it. He confirmed A/C didn't work but nothing he could do. I asked him to report this to the front desk, he did not. We called the desk later to find out what could be done and they knew nothing about the issue. They would check and call back. They didn't. We called 20 minutes later and got a new person who knew nothing about the issue. They had one room left we could more to but the A/C also did not work. We just lay there sweating till we had to leave on 530 am shuttle. Upon checkout I asked the desk to have someone call me to discuss this, I didn't feel I should pay full price for a room that was not advertised. Desk wrote a note for the manager to call. They didn't. The place is falling apart and nothing is being done. Customers with legitimate concerns cannot even get a response. Apparently no one cares at this location. I do not recommend this hotel.

Beautiful king bed very comfortable. Spacious and a microwave. Just check, the bathroom sink is slightly clog. Super stay. Great to have a hot breakfast, but the scrambled eggs were rubbery. But amazing over all! I highly recomend staying here again.

Booking online we got a great deal and when we called to verify the offer, the hotel staff told us to go ahead and book online and they would add our parking package. Several days later the hotel called and said nope we had the wrong price and they would not offer it to us. After indicating that their staff told us to go ahead and book this online, we did not hear from them until days later when they automatically changed our room prices, and our credit card was charged for a different amount. Upon contacting best Western Canada, office changes have been made. When we arrived at the hotel, our package was not added and we had to wait for over half an hour for the staff that made the booking to return. Thankfully, he was working that day or we would not have got a room. Elevator was broken in Hotel upon arriving, and luckily my elderly mother was given a main floor room however, nine days later when the elevator was still broken, my mother was forced to walk up two flights of stairs to the second floor with her walker and luggage. The shuttle van to the airport was held together with a bungee cord. The staff did not assist in loading or unloading the van you were expected to do it yourself, and there was no stool to help my mother get in or out. The staff was absolutely uncooperative And unpleasant to deal with, and the manager is even worse and hangs up on you on the phone. Continental breakfast was included without any gluten-free or dairy free options Unlike other best westerns that we have stayed at this was the worst! Our room was subpar, seems dated and bathroom could have been scrubbed better but was okay. I do not recommend this hotel will never be staying here again!

I will write the positives first - the young blond lady that picked us up at the airport was friendly and very efficient. She even was checking people in. Sorry, but I didn't get her name. Also, the bed was fine. The shuttle we were picked up in had a rope tied to the door handles to keep the door closed. It had to be untied to allow passengers in and out. When we arrived at the hotel, two very grumpy men were manning the front desk. It was like it was an inconvenience for us to check in. Once we were finally checked in, found out the elevator was out of service. No offer to carry our luggage up to the second floor and I don't think they could carry it anyway. Once I was in my room, you could tell it hadn't been vacuumed very well. The bed was clean and so was the bathroom, so I didn't complain. Not sure anything would have been done. No pens or paper I'm the room and to get the coffee machine to work, you had to stand and hold the top down. Breakfast was provided until 930 am and didn't consist of much. I had a dried out muffin. Checking out in the morning, there was no good morning, which I've always experienced in other Best Western hotels that I've stayed in. Again a ride in the roped shuttle with no assistance for luggage. I'm capable of lifting my own luggage up but others needed help. We were dropped off at the right terminal but was never asked who our flight was with and was dropped off as far as possible away from our checking All in all, I wouldn't recommend this establishment. Stay somewhere else!

Before I continue about the hotel I have to mention that the shuttle bus isn't safe. I was shocked to see the sliding door of the van tied with a rope to stay closed - it opened on us while we were being driven to/from the hotel. This is a safety matter that should be taken care of immediately. If the vehicle crashed you wouldn't be able to get out either doors unless someone untied the rope - which is what they have to do to let you in or out. The breakfast room was a nice surprise as it had real dishes and cutlery, as well as a good variety of hot and cold choices. The breakfast area is at the end of a hall away from the lobby. I would stay here again. The bed and pillows were comfortable, room was clean and staff friendly. My only issue is with the shuttle bus. It could get reported to the MTO if it doesn't get fixed. I don't know if they are in the process of getting repaired.

Beds were super comfy, layout of the suite room is very open, nice jacuzzi, high ceilings. Bathroom is pretty standard, nothing to complain about, there was a heat lamp you could turn on in the ceiling I'm not sure what it's for. TV's aren't anything to brag about but they work at the very least, didn't work with my Xbox, doesn't mean it won't work for others though. The breakfast was really good

We stayed for one night after landing at nearby Toronto Pearson Airport and picking up our rental car, for the start of our eastern Canada road trip. The hotel was very easy to find and was an ideal place for us to ‘recharge our batteries' The room was a good size, comfortable bed and a spacious accessible bathroom with walk in shower and hand rails. We had an evening meal , which was nice and the waiter/barman gave excellent service. The breakfast was quite basic, not many options, but complimentary with our stay. Overall, would recommend for a short visit.

The room smelled terrible. The bathroom had mold and grime and hair all over the floor. Amenities did not work and the staff was extremely un friendly. Hot tub broken. I tried the restaurant and could not get service so I had to leave. The front desk service is the worst I have seen in any Best Western. I felt as if I was causing then a great inconvenience to have to check me in

The hotel is comfortable and offer an excellent service. After spilling water on the bed, they came and change all the covers and sheet of the bed at 19h. The restaurant on site offer a good selection and made fresh everyday thai food and sald are really good. Shuttle service not as good, offer airport shuttle only on the hour, as other hotels have a more frequent schedule. Also the driver that morning at 5h was driving way to fast and too closed to other cars. It was scary. If you need shuttle service, i will not recommend. If just hotel and you have your own car, then it is a good choice.

This was a great stop over location when we didn't have much time between flights but enough time that we wanted to crawl into a bed and sleep. We had a room upgrade with a jacuzzi tub and it was perfect after spending too much time in airports and sitting on a plane. The breakfast was available at 5 am and just enough food to get us going in the morning.

Bed linens were foul-smelling and rancid. After the first night, I requested that the linens be changed, but they unfortunately were no different. I ended up sleeping on top of the bed with bath towels to mask the smell for the remainder of my stay. They need to seriously address their laundering practices which are not up to acceptable standards. On another note, the breakfast was one of the worst at any BW where I have stayed -- orange water for juice, stale cut fruit and tasteless chicken sausage.

First off, I booked a room through booking.com. The room was terrible, the insect barrier netting was damaged, the Air conditioning was filthy, the coffee machine was malfunctioning, there was an odor in the room, and my entire family was suffering from severe discomfort preventing us from sleeping. We decided to leave. However, to get our refund, we had to go through booking.com. They sent the property an email, which the property kept denying because they wanted to negotiate the commission that they had paid booking.com. In the meantime, the hotel front staff gave me the runaround saying that booking.com had never contacted them, while booking.com confirmed that they had. Utlimately I was paid less than 2/3 rds the amount that I had paid them (I'd paid for 3 nights). Also, do NOT use Booking.com or any online provider, because they dont seem to have an escalation channel. Also, I had to call booking.com so MANY times (with a 15 minute wait for someone to answer) - until I finally got something. Waste of time, money and a family trip.

We stayed at this hotel straight after arriving at Pearson Airport. We got an uber to the Hotel which took approx 15 min. Receptionist was very nice, although I was charged extra as my daughter was over 12 yrs for the breakfast even though I had put this on the booking via Hotels.com. The room was fine although there was an electrical socket hanging off the wall. We ventured out in the evening and there are a few choices about 15 min walk away. We ate at Naan Kabob which was very good. The night was uneventful which was good, quiet hotel. Breakfast was fine, good choice. Overall our stay was OK but yhe hotel is a little overpriced.

Everything was PERFECT. Except for rude, cold, bitter, snarky front desk staff. Their service made me feel uncomfortable and unwelcome. Company needs to pay them better, treat them better or train them better. Ridiculous interactions I had with them. Hotel was in the middle of nowhere and do not recommend unless you're using the airport nearby.

Stayed 4 nights. Location was ideal. Staff is efficient but cold and unwelcoming. 'ID and Credit Card' was the first of the three sentences the front office person spoke. Room was clean with a fridge and microwave. Breakfast was passable. Especially if you stay more than one night. It's exactly the same every day. If you are a vegetarian -;tough luck

We throughly enjoyed the complementary breakfast last time we stay at a different hotel their "complimentary breakfast" consisted of coffee and a granola bar that as it so this was definitely 100% better. The only complaint I have is that their TV in the room aren't smart tvs so you can't long into your own netflix, disney, prime tv accounts to watch anything so your stuck with " old fashion" tv. Theresa's also a crazy women running down the hall at 12:30am screaming and banging on doors about needing a towel ( assuming a guest wacked out on drugs or a hobo stuck in but the situation was controlled with in 5 mins)

Easy to find. Not a busy area. City noisy in the morning but we were up early. Clean. Classic. Great grab and go breakfast options. Great Irish pub a short walk away.

We were very happy that a shuttle service was offered at this hotel. Unfortunately, our happiness turned to concern when we started driving. The male driver turned right on a red light without stopping, he never signalled once during our full ride, and he pulled in front of another oncoming vehicle when pulling into the hotel. Because the hotel is near the airport, people were coming in at all hours of the night. They were so loud in the hallway it seemed like they were in the room with us. Breakfast was very disappointing as well, only hard boiled eggs were offered. Milk ran out for the cereal and wasn't being replaced by staff until they were asked to refill it. Muffins would have been a nice addition to the menu.

Perfect for a 1-night stay near airport. Be sure to read instructions for ordering shuttle from airport to hotel (cab fare was $44 - ridiculous). Hotel staff very efficient. Irena at front desk is extremely competent and helpful. Room was clean and well appointed. Pillows a bit large but bed otherwise very comfortable. Shuttle to airport ran on time (hourly service -- be sure to book day before).

Good value for the money, convenient location, quiet, attentive staff, and the hotel manager was considerate to families.

The room was big but bit smelly. Also, there was confusion whether breakfast was included or not. I am thankful to Mt. Kristian for giving me a room on top floor as I really needed a good night sleep after a long flight. The taxi service hotel has contact with charge too much. I recommend customers to take uber or lyft.

My stay was very pleasant. Front counter personnel were very professional. Shuttle driver was courteous and helped me with my luggage.

Stayed here for a couple of nights, comfortable bed clean room nice staff, but breakfast is terrible The food tastes, old, stale, cold if you're looking for a clean hotel, friendly staff this is a good one to the airport somewhere else. The shuttle service is nice to have except we called for it and it took almost 45 minutes to get to the airport to pick us up taken 10 minutes to get to the Uber

We booked the sleep, park and fly option. This hotel has a major airport shuttle problem but otherwise a nice place to stay. If you are booking this hotel for the ‘complimentary airport shuttle', BEWARE that you may be paying for a taxi out of pocket!! When you arrive to check-in at the hotel, the shuttle times are ‘based on availability'. We needed a 3AM shuttle for an early international flight. The ‘best' offer we were given was a 1:40AM shuttle to the airport. That's ridiculous! We ended up paying $60 out of pocket for 2 taxis as there was 6 of us. I even called the hotel prior to booking to make sure the shuttle times met our needs. Never once did the customer service representative tell me that it was ‘ based on availability'. The shuttle is not a guarantee for departure! We waited 40 minutes for the shuttle when we arrived back from our vacation. We will choose another hotel in the area next time.

BITE restaurant is located at this hotel. Stopped in for dinner. Excellent food and friendly staff. Great menu with average prices. Dietary items on the menu, gluten free, etc... 2 minute walk from the Hampton Inn by Hilton. Will return...

I don't usually stay in hotels these days because often Airbnbs are quieter... this one is why. I needed something with an airport shuttle & breakfast though, after a long day of travel. 4 a.m. start with a layover and another 5 a.m. start so I really wanted a quiet place and looked forward to getting a whole night of sleep. Check-in staff asked if I had a preference 'where' in the hotel. I said a quiet part, like not near elevator or stairs. I ended up next to someone thumping loud music. Not the hotel staff's fault, but, maybe enforce quiet hours? Around midnight I called the desk and asked if I could change rooms. They claimed the hotel was full -- the entire hotel. (Based on traffic in the hall I was pretty sure it wasn't.) I don't know if they called the other guest and asked him to turn it down. I got into bed, jammed my heavy-duty silicone earplugs in and tried to sleep. No joy. Going on for 1 a.m., the bass thumping still going on, I checked the hotel website which still showed vacancies. A call from a cell phone rather than the room one, asking about vacancies, got "Yes, what sort of room would you like?" Oh. You DO have rooms? Caught out, they then complained that they didn't have cleaning staff and wouldn't be able to re-sell the room I was in. How many check-ins are they expecting after 1 a.m.? Is it rooms by the hour? Eventually, they very grudgingly allowed me to come get another card for a different room down the hall. This one was quiet. But by then it was after 1 a.m. so I got about 4 hours of sleep before another 13+ hours of travel. At the airport pickup (you have to call when you land) the shuttle came promptly. The driver watched me wrestle my heavy suitcase into the back of the van. Granted she wasn't any bigger than I am but maybe both of us could've heaved it? In the morning, it was NOT announced that the shuttle was there, or that it was leaving a few minutes early. People were coming and going; it was dark out so the van wasn't visible. Sitting in the waiting area right near the door/counter I nearly missed it, just overheard other guests' comments. Would have been helpful for counter staff or driver to call out a departure warning. There was not a peep. The rooms were OK and the place was clean; the breakfast was OK. Walking distance to a restaurant or two. The hotel itself is average-ly "OK" -- just not really good at customer service. I wouldn't likely book again.

My experience with this hotel was too-notch, starting with the shuttle. One call to the hotel and the shuttle was at the airport within 20 minutes. The driver was very courteous and friendly, and the trip to the hotel was very quick. Check in was simple, and both front desk agents (one of whom was also the shuttle driver) were very efficient. My return shuttle to the airport early the next morning (6am) was booked without a problem. The room was clean and comfortable, and shower pressure was good. If you're in need of snacks, there is a small convenience store just a couple minutes' walk away. Overall, as a solo female traveler, I felt very safe and would definitely stay here again!

Nice location, not too hectic outside. It was quiet and clean. Decent restaurants within walking distance on well lit sidewalks. There is a gas station right next door to the hotel. The parking lot was well lit, and seemed safe.

Great staff, they found my lost passport and forwarded it on to my next hotel. Everyone friendly and efficient. Solid breakfast (although nothing special). Room a bit small and furnishings might need a little refresh.

We have stayed here many times. - free shuttle to airport, and excellent breakfast included. Comfortable bed and good room. However this time a few defects. Namely, only 1 chair in room for 2 people, fridge smelt awful, only 1 bedside table between 2 beds and only 1 socket for cell phone on this table. TV was not set up properly to work. Room lighting ok. (Better than at the Alt hotel which is much more expensive!) Hot and cold in bathroom sink reversed. Quiet and effective bathroom fan. Very quiet room fan for heating cooling. Despite the defects we would stay here again.

Friendly and helpful staff. Easy and pleasant check-in. Room Was clean with all basic amenities, just as described. Overall I was very satisfied with my stay at The Best Western. I would highly recommend for the solo Traveller waiting out a layover, or spending the night prior to a flight.

This is a terrific hotel! We are Hilton Honors Diamond members and booked a multiple day stay at a nearby Hilton Garden Inn. Our stay at the HGI was not good and we checked out after one night. Decided to try this Best Western Plus - an excellent choice for us! The level of customer service and friendly staff were impressive. The room was very clean and we encountered no problems. Our dinner at the attached restaurant (Bite) was incredible. All in all, good experience.

Nice hotel with first class facilities with private restaurant and bar good beddings with nice attentive and caring staff highly recommended if you are travelling to toronto its just 5miinutes drive from pearson airport

This Best Western is as expected of most hotels in most regards. The complimentary breakfast was exceptional though with lots of options to choose from. The room was a bit stuffy otherwise it would have received a 5/5.

The staff were friendly and the room was very clean and comfortable. On site restaurant, Bite, had great food which was reasonably priced with very large portions. Just beware of shuttle service from Toronto Pearson Airport, there is more than one shuttle with the other shuttle going to another Best Western Plus close to the airport so just confirm which Best Western the shuttle is going to before boarding it.

We stayed for a night while visiting friends. Staff are all friendly, professional. The room was very clean, well stocked with coffee, cups, soaps, etc. Bathroom is showing signs of age - it is an older, but well maintained hotel. Breakfast is decent - hot and cold choices, (cereal, bagels, sausages, waffles), fresh brewed coffee was good. Requested a room at the back and it was very quiet

The room was clean, comfortable, quiet and a good price. The staff were robotic and not too friendly, but they got the job done. The breakfast was dry and flavourless but filled me up. There is a good Irish Pub about a 5 min walk that was good. It is close to the airport but I did not hear any planes flying over so that was good.

I often need a hotel near the airport in Toronto. This Best Western Plus is at the top of my list due to its high quality and price. I had an early shuttle to airport and I really appreciated the grab and go breakfast provided between 5:30-6:30 i will book this hotel again and I hi8ghly recommend it to others

First, we waited over an hour for the hotel shuttle. Called twice. Second, bugs in room; employee at front desk insisted they were ants and asked if we could remain in room. They were not ants and not in the bed. Said he had no other rooms but came up with another one. This one had hair one the floor and several in the bed. Gave us new linen and we had to change the bed ourselves. This is not the first review regarding hair in the bed.

One of the mattresses in room 115 (two queen bed room) stank of urine, to the point of being unusable. I informed the front desk staff, did not get so much as an apology. Would not recommend because of that. Everything else was average, OK.

Checkin and out very easy. Room was ready when we arrived. Room was clean and everything was in place. Staff was very friendly. Pros: Bites restaurant just down the hall. Quite. No water noise ( we were on the ground floor). Cons: breakfast was a little unorganized and frustrating. Food selection was limited. Maybe just because it was busy.

excellent for dropping by and just staying for the night. free shuttle to and from the airport. I would definitely be coming back if we travel in the future. there is a near convenience store to buy something in the middle of the night

The front desk staff were very pleasant, friendly and very helpful when we came in. Our rooms were clean and big enough for 2 adult people, bed was comfortably good and the pillows were just right!. Dining staff were also very pleasant and efficient. The food was just right on terms of amount so that nothing goes wasted. They also had healthy options. The person who cleans and fixes our room daily is also very pleasant and efficient! I am surely coming back next time! -Arlene C.

We live north of the city but we travel to Toronto to visit family, friends or to go to the airport. This has been our go to hotel for a few years now. The hotel and the staff are always accommodating. The rooms are clean and well appointed. The included morning breakfast is a good start to the day. I can't list everything that is available from cereal, muffins toast eggs etc.

Nightmare experience. I called for reservation of 3 and inform them that we are arriving 7pm. No shuttle showed up until 8:10pm called the front desk and waited another 30min. When we arrived It was noted 2people and said upgraded already into 3. The linens are full of hair. Called the front desk and said no housekeeping. She gave us plastic bag and linens to change for ourselves. Like seriously! IF I CAN GIVE 0 RATE THEN I WILL. AVOID THIS HOTEL AT ALL COST to avoid the same experience we had.

Our overall experience was not great the only great thing was the complimentary breakfast and host at the breakfast bar the room was dirty front desk staff was rude and late over an hour for airport shuttle service found out that fixing coffee machine took presadense over picking up hotel guests with reservations at high nightly rates I would not recommend this property if visiting Toronto I would recommend the best western village park inn at Calgary that hotel is great

Clean property. Smallish lobby. Standard rooms with comfortable beds. I did not see a pool (just a whirlpool). Parking lot was being resurfaced when I was there. Breakfast disappointing (it was hard boiled egg day) The hotel would have received a 5 in my ranking but being a BW Plus I expected a little more. Breakfast was highly disappoint

Quite hotel small hotel A/C old and need replacement Breakfast is good (nothing fancy) Not much around it (you need a car or use public transport) Coffee machine at the entrance provide good coffee all day (there also coffee machine in the room)

We have been using this hotel for 10 years whenever we travel to or from Toronto. Great access to Pearson and easy to access the rest of the GTA. Lots of free parking with park and stay options. Airport shuttle available

A very pleasant one night stay at this airport hotel. The room was comfortable and quiet - just what we needed after a long haul 15 hour flight from Hong Kong. The lady who drove the shuttle that picked us up from the airport was absolutely lovely - so sorry we didn't get her name. Very nice and most helpful receptionist checked us in. A more than adequate breakfast served in the morning. Simple but everything you needed to start the day. Delightful young lady Jashndeep kept on top of clearing tables very efficiently. Thank you to all who made our one night stay such a successful one.

Hotel is great and good location. Nice and clean hotel with special attention to hygiene. In house dining/bar also available. Staff is simply amazing. Around 15 mins from Toronto Pearson airport. Lot of parking space. Over all a fantastic stay.

Service with a smile! Breakfast was excellent. Snacks before breakfast were timely and convenient. Best portabello burger ever at the restaurant. Thought I was treated royally. Clean rooms, great hot tub. We will stay there every visit.

Shuttle has space limitations, was told I need to pay for a cab. Brutal customer experience/service. No manager on duty. They have two shuttles but only one driver. Shuttle driver was nice and kind but the gentleman at the reception was smug and not very helpful.

We stayed over prior to attending a conference near the airport. One of our rooms was even upgraded at no additional cost! Beds were comfortable with really nice linens and breakfast was a full breakfast -- not just continental.

This hotel is nicely located near the Toronto airport. It looks like this hotel is mainly used for park & ride. Very popular with family staying one night, Airport shuttle is very busy. At the check in I reminded the lady at the countered of my BW Diamond status but that did not seem to make any difference. No warm welcome of offer of bottled water or an upgrade. I did enquire about an upgrade but I was informed that they were fully booked. I think there is no upgrade policy at this hotel. Which is a shame as it shows that they are not bought into BW Elite programme. Breakfast is nice but scramble eggs substituted with hard boiled eggs and Omelette (cooked from frozen) is not good. I think the hotel is over priced for what it offers as a BW Plus. Plenty of car parking facilities available. Hotel staff are very helpful. Housekeeping is excellent. I am not convinced this comes under a Plus banner.

This hotel is dispecettable. My son booked a room, along check in they did not accept tap for his credit card. They needed him to insert his credit card and enter his pin. He didn't have one. We offered to pay debit. Didn't care the security deposit, we were willing to pay. They turned us away, denied us entry. When did cash become unacceptable. We had to call around and found many hotels in the area that accepted cash/ debit transactions. A very stressful situation for us, but thank goodness it worked out. This hotel establishment discriminates against those that don't have credit cards . Avoid them at all costs!!!. I begged them to accept my cash payment and they would nor. I will be escalated this...

Perfect location for airport.. Breakfast included and free airport shuttle. Free coffee,tea,hot chocolate in lobby. Whirlpool. Early check in. Convenient to restaurants.Staff welcoming, efficient. We arrived early and we were able to check into our room.

I had a layover and an early flight out. The airport shuttle to and from the hotel was easy to arrange. The front staff was very friendly and helpful. I was able use the guest laundry with a nominal cost. I also appreciated the take away food that was provided for those of us leaving before the hot breakfast started. Also had complementary tea and coffee in the lobby. The beds were comfortable. I had a ground floor room and the outside lights shone into the room under the blackout curtain so it was hard to get the room as dark as I prefer. Blinds on these windows would help. Small issue that didn't impact the overall experience. Thanks for providing value at a time when everything is becoming overpriced and underserved!

We were spoken to rudely by the check in staff which really.pissed me off. Not a great start to a getaway!! Multiple fans in the room were extremely loud, could not use. The B/F ending at 9am was ridiculous for New Years Day!!! We only got back to the hotel at 2am

The overall experience was excellent. Our breakfast was more than adequate with both hot and fresh food. The shuttle was on time and efficient on the eve of a wicked storm. I was very pleased with my one night stay.

Spent 2 nights with pet pee smell in the room. Non cooperative staff at night shift. 2 girls were on duty one was good and other was very rude, other than that everything else was good. Complimentary breakfast was very good!

Provide breakfast and shultter service to airport, very helpful for a unexpected stay. Price is good compare to other hotels with same need. Really happy to be able to find this place via airport information help desk

i was very disappointed..usually best westerns are much better than this location and when we did have a problem as soon as we checked in we were told we had to wait til next day for toilet to be fixed...if we hadn't been so exhausted already we would have checked out and went somewhere else

The hotel is quiet and clean. The rooms are good size. The front desk staff and staff in the breakfast area are friendly and competent. The shuttle drivers to and from the airport were professional and had good interpersonal skills. Very good hotel to stay at.

Lovely hotel, the location wasn't the best but the hotel was very clean and staff were very Welcoming. The airport shuttle was on time always. The General Manager came around and spoke to me while I was in the lobby asked about the stay which I found welcoming. The breakfast has a very great selection. I would surly recommend this hotel to anyone who needs a do a lay over. Keep up the good work staff.

we checked in late and were offered a complimentary late check out the next day. The breakfast was great with lots of healthy options: fresh fruit, mixed beans, eggs, potatoes, oatmeal etc. The bed was very comfortable and gave us a welcome sleep. The airport shuttle was convenient and distance from airport not far. The room was quiet. We were too tired to try the available whirlpool.

Very kind and helpful staff! Big and quiet rooms, internet that was working flawlessly, good options for breakfast. Recommended. The only shortcoming is the absence of a restaurant onsite. There aren't many food options in the area after breakfast so this part might be challenging.

Free airport shuttle, staff courteous, room was clean and updated, free breakfast had eggs, beens, potatoes and turkey sausage, toast, buns, cold cereal, juice, good clean up services, we would stay again.

The staff was very friendly. The front desk staff seemed very busy and understaffed but they were very efficient and nice. The coffee was just about the best coffee I've ever had! The room was very clean and spacious enough. It was perfect for a business solo trip !

This hotel is a fantastic find and it's within 15 minutes of Pearson International Airport. They have a free shuttle bus to and from the airport. The rooms are clean and spacious. The continental breakfast has many great choices and trust me you won't leave hungry. The shuttle bus is on time and very quick so you're not waiting for a long time. Check in and out is very quick. Staff is excellent. Also you have to check out the amazing restaurant called Bite, you will not be disappointed.

This was the perfect one night stay. The hotel was clean and perfectly quiet (once the fire alarm was turned off). The hotel is perfectly located close to downtown Toronto and close to the airport. I didn't get to enjoy the breakfast but that feature is always a plus.

Getting the free breakfast offered by hotel. Worker sneezed all over bread products and continued touching the bread. Told her that was disgusting as she went to put the bread back for serving. She took some of the bread products she sneezed all over to the back room and came back with I assume the same bread she sneezed on as it was the same amount and positioned the same way. She left the English muffins and sure didn't wash her hands as she is supposed to based on the sage food handling guidelines.

This was not our first time staying at this hotel. We use it as a place to park our vehicle in Toronto when flying out of Pearson, and then are able to stay overnight when we fly back in. The parking fees are probably not much different than you would pay right at the airport parking lot, but it is the worry-free convenience and the personal service that we appreciate. We had outstanding service for the shuttle to and from the airport, this time the best ever with hardly any wait time. Direct, without all the stops that were the case from other hotels or parking spots years ago. When you are tired, this convenience is priceless. As well, we appreciate the convenience of parking on-site, no transfers of vehicles, no handing over our keys. The room was great, an upgrade from our reservation, and with all the conveniences we have come to expect. The included breakfast was adequate for what we needed, but fell really short of what we had just experienced on our tour of Spain. The menu changes daily, so besides the usal cereal and waffles, boiled eggs and chicken sausage was not that appealing. Higly recommended for a Travel Hotel. The mangement has it right in terms of service. We would definitely stay here again.

I'm a loyal Best Western traveler and I'm surprised this hotel is allowed to be a BW, at best it's a 2 star motel . The outside of the hotel is not well maintained, the interior is dark and in poor repair. We needed to have the sheets changed on one bed as the bed had food crumbs on the sheets when we pulled down the comforter. The heating system was not working well and the odor from the vents was very unpleasant . Poor communication concerning the shuttle cost me an additional $35, waiting for an hour at the airport after arrival is not acceptable.

Quick service from the courtesy pick up at the airport to the check in at the desk. We were at least 2 hours late but they were warm and welcoming all the same and with a smile on their faces. Nice change when traveling so long. Hot showers, comfortable beds and offers to accommodate any of our needs. Complimentary breakfast was delicious and hot food as well as a delightful spread of fruits and assorted other foods for different appetites. Hot drinks for quick grab and go as well. Car lay over for vacation times as well. I think we found our new fly over hotel

No problems. It was 5 minutes from the airport. 15 mins from the city. Everything from the Restaurant to the TV worked as it should. The staff were helpful. Plenty of parking. Easy to find. Internet worked better than most other places.

ALL staff were extremely helpful and pleasant. Room was clean and had everything we needed. Pleasantly surprised that they offered a grab-n-go breakfast in the morning for those guests that needed an early check out. Shuttle service was flawless. Will definitely stay here again !

Free shuttle bus was a bonus so was the spa bath in the bedroom. Breakfast was good so was the facility to collect a few bits to eat if you left early. Bit of a trek into town but that was our choice.

If you're flight leaves early in the morning, consider staying here the night before. Close to airport, safe parking, Bite is an EXCELLENT restaurant, friendly staff, shuttle to/from hotel, grab & go breakfast...highly recommend!

Many things did not work eg. phone, hair dryer, dead bolt. The room smelled like smoke. Restaurant food was not very good. Some staff were very nice and helpful while others were quite rude. No other services near by.

We stayed in this hotel for one night between flights in and out of Toronto. Good shuttle service and breakfast included. Room was clean and comfortable. Staff were pleasant and helpful. No complaints at all.

Breakfast was below average. While a good selection of items, the sausages were like plastic, the egg omelette, well less than spectacular. Had trouble with my Credit Card as my bank had flagged for suspicious activity, but hotel would NOT take debit as a form of payment. So was left with wait on hold for 2 hrs with CC company or be totally embarrassed & have someone else use their CC to pay for me.

Very satisfied with staff. Friendly and helpful. Room was very clean and the bed very comfortable. There was a good size refrigerator with a freezer section which we were able to put our ice packs. There was also a microwave which came in handy. The only down side was the breakfast. Not many chooses, very limited.

The airport shuttle was easy to schedule on both arrival and departure. It was only about 15 mins away. The staff was also friendly and helpful and the breakfast was good. Also, the beds were pretty comfortable as well.

Great service, they helped us find our way downtown using the subway. The breakfast was excellent and fresh. The hotel is very clean and the employees are always smiling. The room was very quiet and you could not hear the other visitors.

Very nice hotel with clean rooms and the staff is very accommodating. Great place to stay when flying out of person airport with a great shuttle to and from the airport They did very thing that they said they would and I felt very comfortable leaving my car there for a month.

Room was quiet and clean. Bed was super comfortable. Shower was great. Breakfast was excellent and shuttle service is provided before midnight. I would stay here again for sure. Front staff were friendly and quick to make changes as I needed to prolong my stay for a few hours as our flight was cancelled and then flight time changes happened. The front staff were fantastic and I was able to stay till 2 pm and get the rest we needed to continue our journey home. Was offered an extra hour at no charge and then $10 an hour after that for extra time. Reasonable for sure and well worth it! I would not hesitate to stay there again when I am in the Toronto area. The staff made a stressful situation so easy. Thank you so much! Note: you need to call hotel for shuttle service for pick up from airport and schedule you return at front desk. All went smoothly:).

Poor respect for privacy. Poor internet. Need to follow their own COVID-19 policy. Showed little remorse for invading the privacy that was requested. Cleaned room two days in a row after being told no room cleaning during the stay. Very unsatisfactory.

Service: 4 out of 10, (not too helpful and a botched shuttle pick up) Hot tub jets: 7.5 out of 10 Breakfast: 6 out of 10, (a weird selection choice of chicken nuggets in the am and no scrambled eggs) Can have light music on and that tv on without volume so less boring in there! Location: 8 out of 10, (easy access to airport), (did not hear traffic much or aircraft) Rooms: 5 out 10, average

The hotel is what you would expect. Our double bed room was exactly as you see in the pictures. Clean, well kept, and in a good state of repair. The breakfast was also very good Every hotel can have its issues, it's how the staff handles them that sets them apart . In this case our room key's stopped working, they were quickly reset at the counter. Then they were out of towels in the hot tub, but easily picked up a couple more at the front desk. Then they were able to go above and beyond with some additional help. Okay, there was one of the airport shuttle drivers that did his impression of Mario Andretti (even drove between the lanes like they do in Italy), but that's outside the control of the hotel itself. So thank you.

We stayed for two nights having flown in from the UK. Althoughwe were staying close to the airport runway we were not disturbed by aircraft noise. The breakfasts were excellent and all the staff were very friendly. Shalini on the reception was particularly friendly and very efficient. We would certainly stay at this hotel next time we visit Toronto

We had a 12 hour layover which amounted to 8 hours in the hotel. It was close to the airport and the shuttle was convenient. All staff were very helpful and friendly and the hotel was very clean with cozy bed.

We stayed here after our transCanadian train ride from Vancouver. We were advised that the train isn't always on schedule, so we booked the night and flight home for the following day. We much appreciated the desk clerk's efficiency and friendliness. He recommended a good place to eat within walking distance since the hotel's restaurant is presently take our only. The complimentary breakfast was quite adequate and well stocked, but no scrambled eggs, bacon or sausage.

Arriving on a flight from the UK we needed an overnight stay before continuing our journey the next day in Canada. Despite some difficulty in finding the shuttle bus from the airport on a very hot day, the hotel was a perfect haven with excellent service, cleanliness and comfort. The added bonus of the adjacent BITE restaurant meant we didn't have far to go for an evening meal or breakfast. Next morning the shuttle bus back to catch the UP express meant we were able to continue our travels with ease.

Love to stay again in this hotel with lots of amenities and friendly staff I would recommend it to my friends. Breakfast was so good as well as other services. Ot made us an unforgettable trip. Would like to stay again in this hotel.

We stayed here for one night because we had an early flight to catch. Very convenient to the airport and they have a shuttle to bring you to the airport. We used the extended stay parking without any hassle. Bed was comfortable and clean. Ac worked well. We were on the 1st floor and had an outside light shining into the room all night.. Grab and go breakfast boxes were great for early travelers.

Had a wonderful stay, all of the staff (reception, housekeeping, waiter, other staff) are very helpful. The bed in the room we stayed in was very comfortable, they offer great discounts if you stayed there for 2 nights & a lot of different promos to choose from based on your preference. Room is very spacious. They also offered early check-ins and late checkout option, with a very minimal rates compared to other hotels. Shuttle service to and from the airport is every hour which is great. They also offered a wide variety for breakfast (included on your stay!), they have coffees, teas, juices, hot foods (different every day!), waffles, yogurts, different kinds of bread, etc. Hotel is very near to the airport so it's very convenient, I was able to catch my meetings after we have arrived in Toronto because of the location of the hotel and it's shuttle service!

We did park and fly and they were very accommodating and friendly. Clean and good location. Loud air conditioner but worked fine - shuttle good - charged extra for older kids ($10 each). Nice hot tub and workout room. I would stay here again for park and fly.

Clean and noise free. I recommend you to enjoy the super hospitality of the hotel. Excellent environment . The staff was nice. Got support when asked for. The front desk was quick to respond. Airport shuttle device deserve special thanks

Hotel was easily accessible, and the checkin took only moments. All staff were courteous and service-oriented. Room amenities were good and lacked nothing. Unfortunately the dining room was closed, but that was the only negative.

They did not clean my room when I checked in (during covid). Absolutely disgusting, when I contacted the manager to inform him of my complaint, I was promised a free room upgrade for my next stay. Against my better judgement, I decided to contact the hotel to give them another try. This promise was not true, I was told that I would have to pay extra to book through the hotel directly and I could only have an upgrade if they had extra availability. I will never stay in this property again and I am bordering on never using the Best Western chain again. I am on the top tier of their rewards program, I would hate to see how they treat in-frequent travelers.

Excellent location, facilities, people. very happy with the service I received. Room was clean, front desk people friendly and accommodating, breakfast was the standard Best Western breakfast, and the airport shuttle was very appreciated.

We stayed in the hotel before our vacation and one night afterwards. Rooms were very clean and staff was pleasant and very helpful.Our flight was late and hotel sent shuttle for us. Breakfast was very nice and again staff who operated it was nice and helpful. We recommend this hotel very highly and if we travel again that's the hotel we stay in. Thank you all

Stayed the night before our flight and parked for a week. Everything was clean and the staff were kind and helpful. Grab and go breakfast was helpful as we took the 5am shuttle. Waited approximately 20 mins for the return shuttle but it was 9pm and I've certainly waited longer so I'd say it was reasonable. Would definitely return.

This is a great hotel with great staff, clean rooms and quiet location while still being close to the airport. There is another Best Western closer to the airport Carlingview Dr.) and have staying there once did not get the same welcoming and caring feeling as this one not to mention they charged me $12 to park and did not tell me and refused to refund me. Now I only stay at Best Western on Eglinton Ave as my main overnight hotel.

The cab driver didn't know which Best Western Airport Hotel - apparently there are two and in fact, in one of the Booking.com confirmations they didn't list the address. Luckily I figured out it was the Eglinton location as the cab ride was $30.00 - without blundering around. . Currently there only seems to be one shuttle per hour. Room was great for a one night stay and some food was laid out by 4.45 am. If you get in late, the Irish pub just down the street has very good food and service.

Our Check In was super easy, very Friendly Service from Andre. He was very helpful and kind. He answered all our questions with ease which is refreshing. Our room was very clean and comfortable. Definitely will be returning. Thank you for great service.

Even though the bus service was not available at Toronto airport, they made me take Uber and compensate the fare. The receptionists were all good and professional. Breakfast was good . I will recommend everyone to stay here and take advantage of the good services.

This place is super clean and beautiful bedding with comfy beds! The only thing is that our plane was delayed and we arrived at 1am to Toronto - and the hotel shuttle only went till midnight so we had to get an Uber to the hotel which we had to pay another $20ish out of pocket. We had a flight the next morning at 9am to winnipeg, the receptionist told us that we would only need to arrive 1 hr early for a domestic flight - we were thankful that we gave ourselves 2 hours from leaving the hotel - we would have missed our flight if we arrived 1 hour prior - Toronto airport was crazy! But the hotel was lovely and so was the receptionist - just thought I'd pass this info on to be helpful!

We were concerned we might be bothered by the sounds of air traffic all night. Instead, we didn't even hear the thunder storm that rolled in over night. We didn't hear even one plane. Very clean, very comfortable

I stay at this hotel on a regular basis and the staff is always helpful and service is top notch.The location is close to the airport yet there is virtually no noise from aircraft's landing or taking off.

staff was friendly, beds were comfortable, breakfast was the usual fare. The room and bathroom were dirty, with hairs visible on bathtub and floor. Close to the airport with shuttle service. I would not stay here again

We stayed on both sides of our travel. Local family met with travelling family. Everyone was very helpful! We had breakfast,laundry, hotel shuttle and parking while away. A great one stop for all our needs!

Checking in was a breeze, front desk staff is really friendly and accomodating. Room is clean and comfortable, room facilties works well. Breakfast is nice and food is good. Also the restaurant "Bite" serves good food.

The hotel lobby was dirty, the manager was having a disagreement with a guest in the lobby at the time of our arrival. This made for a very uncomfortable situation. The bed was ok, clean linens, however the bathroom was very dirty, the floor, sink etc. The bedroom floor was dirty. Breakfast was continental, the warm food had been there a while. I would not recommend staying here, there are better options in the area.

Be it for business, leisure, or other reasons, your stay at this location will be very pleasant - a great value, comfortable, clean, all useful amenities, excellent WiFi, nice hot breakfast, handy fine dining, and well connected to reach the airport, downtown, or other parts of the GTA.

Typical BW stay which I usually enjoy however when I got to my room I noticed that the TV remote was left dirty from the previous occupant. This is disgusting on a normal day, however with COVID it is completely unacceptable.

My family enjoyed our stay at Best Western Plus hotel. The rooms are very clean and spacious. It was close to many highways and many great restaurants. Would definitely stay there again and recommend to Freund's.

One of the best hotel, offering wonderful hospitality and super clean environment. Mrs. Shelly at the front desk is a wonderful host, she picked us from airport and assured we had a wonderful stay throughout and offered us a complimentary upgrade at the ground floor. The hotel is packed with plenty of amenities. Location adds icing on the cake. Bus stop is just few meters away. Will definitely consider this place in future.

This location was central to downtown Toronto and other GTA malls. The room the bed and the food was all impeccable. The best was the lobby set up with a Holiday welcoming nicely decorated for the season. Well Done!

I was so pleasantly surprised with the cleanliness & decor of this Best Western. I don't generally consider this brand when choosing my stay. The staff were excellent, friendly , professional. The room was absolutely spotless & the furniture was also very clean. I liked the idea that the carpet didn't go all the way to the door entrance. It was the same tile as the bathroom, so that when you enter, you were on clean tile.

We had 2 rooms booked for Nov 13. They were told on a number of occasions that they were powered chairs. The said they provide shuttle and the gave us a number to call when we arrive in Toronto.so we did exactly that,we called and said we have two powered chairs,they told us to go outside and wait. We waited,someone finally came ,it was very cold out.BUT he didn't do wheelchairs.so we had to call the hotel,first she was saying we didn't have a reservation,but we had the confirmation numbers, we were on hold so long and then finally after a long wait,a lady spoke and she said they transferred us to the states number. So she didn't want to deal with it and put us on to someone in the states. Through it all we had to spend a night at the Toronto airport,not so much as sorry from this person.so here we were at the airport, couldn't get any food, and they had to spend the night in there wheelchairs. I will never book with these people again. To leave two people in wheelchairs at the airport,no food or anything.it was totally unacceptable and with no apologies.

if you don't offer the service don't show it on your website. When people check in Tell them we don't clean the rooms when you stay for more than 1 night, we no longer offer breakfast and the pool is closed. the pool i understand I do not understand the rest. BE UPFRONT ABOUT IT. I had a room with a king bed. the carpets showed where on the back of the door up by the closing mechanism had a stain of some kind. this room is 180 a night you expect a lot more further pool closed continental breakfast not served and they only give you new towels or make the room if you stay 3 nights and say this is due to covid. another company will do less and blaming it on covid. if the customer is not there leaves the room, what is the difference if they clean it after you check out the same sheets and towels the only way they give you fresh towels if you went and got them. O did I say they charge a prime rate for all these services yet do not provide them! And if they are not providing them the Customer should be told before check-in. May be big letters on the front door. O sorry people would go to one of the 5 hotels motels in the same area next door the is a motel. 89 dollars a night the do give towels rugs a worn no stains no pool and no continental breakfast O sorry that's what this site offered. be very clear about what is provided. I check into any hotel I expect my bed made and clean towels that I do not have to go AND FETCH ON MY OWN. And when I pay a Prime rate I expect more. If you take parts out be upfront and tell people. Since you do not drop the rate they will go elsewhere.

The location is great because it is very close to the airport. The rooms are clean and well-maintained. The staff is friendly. Greeted us during check in and check out. Best of all, the hot breakfast is great. Lots of choices.

Pleasant stay at this hotel. Staff were friendly and proficient with their duties. The rooms were clean and had an ample supply of toiletries and fresh towels. The a/c functioned properly and produced low noise. The breakfast was plenty and fresh. Thoroughly enjoyed our stay and would highly recommend it to anyone. The price was very reasonable and the hotel was close to the airport, shopping and the highway.

I had just had surgery in Toronto and wanted somewhere close to the airport before my flight the following day. This hotel was very convenient, the service was good as were the staff. The room was very clean and comfortable. The shuttle bus driver who also worked on the front desk was most helpful and friendly. Definitely would stay in this hotel again.

This hotel is located 8km from the airport. The beds are clean but the walls paper thin. Restaurant is closed so only places to eat are subway or a truck stop steak house. (Which is not very good) We booked the shuttle when we checked in for noon the next day. Luckily we checked at 11am as it hadn't been booked. We came down for shuttle at 11.50am and it didn't arrive until 12.15pm. Disappointed.

We left our car parked on this hotel for 5 weeks and stay one night in the hotel after our return .it was fantastic ,safe, clean , organized , wonderful people m excellent service , full breakfast ,great amenities .the shuttle service to the airport it's a bonus and the service is outstanding.

I loved this hotel , check in was quick staff very friendly and accommodating room was very clean left very early morning to catch a flight the only thing I guess that was a downfall was the guy that drove the shuttle was not very friendly but hey that's ok I enjoyed the grab and go as well I would absolutely recommend this hotel

We booked this hotel because it popped up as quite cheap. It included free parking, which was useful. There's plenty of restaurants etc nearby- but you'll need to drive to most of them. The hotel itself was very nice. Clean! Spacious! It was peaceful… we didn't hear any of the other guests at all. Nice choice of tv channels, decent bathroom, toiletries… it certainly felt like a 4-5 star hotel when you were in the room itself. It's just a little outside of town, but realistically it's only a 25 minute drive to downtown Toronto. We would definitely book this place again without any hesitation!

From the shuttle ride (Mr. Siddique) and front desk staff (shenila). Amazing customer service. Highly recommend for staying in Toronto area. Great service and excellent location. I would highly recommend this location and hotel.

Hotel was clean, staff was friendly. A fairly basic hotel, room was not huge, by any means, but was fine for my solo travel. I would stay again. Definitely request to be away from housekeeping room - it was directly across the hall, so there was a ton of opening and closing of the door, and chatting outside the room.

Check in was a breeze and room very clean. Very comfortable king sized bed. Nice soft sheets and pillows. Good sized fridge in a spacious room. Shuttle provided to the airport and lots of items for a breakfast on the run. I drove back home and left my friend in the hands of the shuttle driver We did the dinner in the restaurant attached to the hotel BITES try its excellent

Close to the airport with a free shuttle, free breakfast and wifi and clean rooms. What more could you ask for in an airport hotel. Express check-out an option to minimize contact and a restaurant onsite.

We stayed there for 1 night and required an accessible room.The accessible shower facilities were perfect for our purpose, lots of space in the bathroom. We had a better than expected meal at the restaurant; breakfast also offered a better selection than the usual Best Westerns. The shuttle bus driver was so helpful, assisting with entering and exciting the bus.

Loved the self-serve coffee and tea in the lobby as well as the free water bottle refill station next to the ice machine. Hot buffet breakfast included with lots of options. Tim Hortons is a 5 minute walk or 1 minute drive down the road for those of us with ‘that' addiction.

Good breakfast despite the COVID rules. Little too thin mattress on the sofa bed, but there was no other room at the time. Large parking and very clean apartment and facility. Check in and check out were very fast.

This was my first night of a long overdue holiday due to COVID-19. It was very relaxing , comfortable and efficient. I had an excellent shuttle to the airport early in the morning. I was ready for the rest of my holiday, thanks to Best Western Plus!

On July 31, 2021 at about 11:45pm, I checked into my room after 14 hours of travelling, for my room to smell strongly of cigarette smoke. I immediately called the front desk to report it, and the man at the front desk rudely told me "what do you want me to do about it?" I asked for a room swap and he said they were completely sold out for the night, which I do not believe is true. When asked for compensation, he said I can receive a free upgrade when I book this hotel next time, but I will never stay here again. Absolutely horrendous customer service.

First time staying at this location. Upon entry to guest services, felt welcomed by staff,. We stayed here to park our vehicle for the week of our trip west. All was great, clean hotel, friendly, and were very accomodating with shuttle service to airport. Would definately stay there again

The hotel is well presented and clean. All the staff were helpful and friendly. All covid safety protocols were followed and we felt safe at all times. The shuttle to the airport was on time with a friendly driver that got us to the airport quickly and safe.I highly recommend this hotel and will definetly stay there again.

This was a great stay. Clean. Staff was great. Only minus was the bed. To soft for me. Woke up with neck/headache. Had to go buy Tylenol. Breakfast was good. Got a burger for lunch and it was tasty. Ease of check in check out great. They even had a spare umbrella for me.

Booked a park sleep and fly which were told was 24/7 but when called at 12:15 was told shuttle stopped at 12am. Costed an extra $30 to take a cab to the hotel, I'll stick with Sandman on our next trip.

My son and I had two rooms on June 4. My room was fine, but his room (#320) had bedbugs! He was bitten multiple times, and finally had to resort to wrapping himself up in the sheet mummy style to try to get some sleep. We reported this in three ways, and only received a canned form letter in response. 1. To the front desk clerk upon check out. 2. An email to the manager with pictures attached. 3. On the customer satisfaction survey. This is just not acceptable from a Best Western. I would highly discourage any travelers from booking this hotel.

Would recommend anyone to try this atleast once .. Even the Hotel location is away from City Chaos , which makes your stay even more comfortable .. The front staff has been very polite & professional in handling all the queries .. Great job Team

Staff was horrible especially the elderly woman at the front desk, staff watch you while you get breakfast like you stealing something. Staff ask me if im checking out today making me feel unwelcome. The electric turn off for over six hours and I had a disabled family member in their and staff didn't tell no one whats happening. Staff should have give customer a free night or two.

I've traveled to Toronto many time during the past year, during Covid. I've stayed at many hotels, but this is by far my favorite so far. I will be making this my regular stay in Toronto! I will definitely be back.

All staff here were fantastic - very friendly and helpful. Rooms were cozy, but clean and had all amenities. Appreciated covid safety measures. Location was convenient off the 401. Look forward to returning here again.

This will be my new go to Toronto airport hotel. Very friendly staff, room was great, included hand sanitizer/wipes as well as the other usuals. Breakfast was pick up and go with good options, good coffee and a place to refill water bottles. Late check out was accommodated and the airport shuttle runs on the hour and is quick. Couldn't ask for anything more!

Our stay was comfortable. Clean and spacious room. Quiet environement.Price was affordable and worth it. Easy check in/out. Covid protocols were followed. Free parking. Accessible to airport and restaurants

One of the best value hotel with budget price. The management and hotel staffs are super friendly and provided us all the supports as and when asked. It is very near to the airport and have all the amenities around the hotel.

The hotel is beautiful with friendly and cordial management team, had very good memories. They maintained a safe distance with all the safety and precautions while providing food, during my quarantine,called me time to time to check up on me or whether I needed anything at the room. The food was good with varieties with fresh fruits all the time. I'd like to stay and even recommend my friends for this very hotel, while visiting Toronto. Overall rating on the service=10/10. I wish them all the best for their future endeavours.

It was clean, breakfast was good and fresh even during these times, hotel staff was friendly. My only concern was the internet was slow for my laptop on my phone it was fine. Overall will stay here again.

Cozy hotel room with free hot breakfast and free shuttle services. Very clean, the bed is comfortable. They have cable tv, a microwave, coffee maker, and a fridge. Hairdryer in the bathroom. There is a restaurant attached to the hotel with amazing food. Very good prices. There is no dining in right now because of Covid. You go make your order and they call your room when it's ready.

We stayed for a week and it was an excellent experience. The front desk managers esp Floral and Shelley were super friendly. I felt like I was at home. Room was super clean and breakfast was really GOOD and FRESH. I highly recommend this hotel to travellers and I would definitely stay here again.

The service from check-in to check-out was top notch. No hesitation in recommending Best Western Plus Travel Hotel Toronto Airport in Toronto, Ontario. If you're looking for a great place to stay, close to the airport, this is, without question, the place to stay!

Ok so I stumbled upon this hotel due to the fact that all flights were canceled due to a snowstorm. At the last minute I booked this hotel and I was not disappointed. I loved the hospitality and the service. The bed was the best and the breakfast buffet is ALL OF THAT!

Highly recommended. Excellent service, everything was extremely clean and beds were very comfortable. Breakfast was still available (thank you for not getting rid of it completely) but was adapted due to COVID (i.e. bread rolls individually wrapped). Location was very easy to find and get to as well.

Late airport drop off of family member (with cat!) moving west. Long day of prep and travel, decided to get a reasonable room. Great food from friendly faces close to close, nice king bed and a great grab and go for the road in the morning. Highly recommend!

The location and price was real good the beds were comfy the staff was pretty descent so for value of definitely stay there again on one of my trips. To Mississauga.There was no working shuttle which was a bit of a bummer but. I guess due to Covid -19 That's understandable

The property was nice descent location,a bit remote but good nonetheless the staff was ok the room was clean overall it was a 8 out of ten type of stay I have no complaints and will definitely be back at the property when my travels take me to Mississauga

Eglington Av. near the airport is hard to find but the hotel was worth the extra effort. Reception was great and service excellent. The room was very comfortable and we rested well for a very early flight to Mexico. Airport transfer service was timely. The restaurant bar was relaxing after a long trip and service was excellent

This is a terrific place to stay which is close to the airport and great value! The service is professional, the grab and go breakfast is very nice and they have an airport shuttle that is available either every hour or upon request. I would not hesitate to recommend this hotel to travelers looking for a place to stay but don't want or need to be at the airport.

I was staying foran over night flight from Pearson and reluctant to take a shuttle. This hotel shuttle was operated by the hotel and came immediately to pick me up and dropped me off at the airport promptly at Pearson the next morning. The take out breakfast was huge, the staff friendly and the room an excellent value. Highly recommend. My wife will be staying there next week following my excellent experience.

This is not a fancy hotel. But they make up for it with their services & cleanliness. Loved that they provide little things in the room like mouth wash & makeup remover. The breakfast was grab and go & could definitely use some protein. We were very sad about the whirlpool being closed due to Covid. They could have offered a time limit on the use or something like that. Or even offered us a gift voucher for our next stay. Over all we were satisfied & will definitely return.

This was my second time staying at this hotel- it's a good location for my needs. Front desk staff was friendly and helpful. The room was nicely decorated although you could see a few areas that may need touching up- but nothing that affected my enjoyment of the stay. Comfortable bed/linens. All in all a good experience and I would stay here again for sure.

The staff is very helpful (especially during these difficult times) hotel has all the amenities, shuttle service is excellent and location is perfect near the airport. Not easy for businesses to keep operating but they do so keeping a professional level of service with dedicated people.

This hotel was wonderful, clean, friendly service, rooms were great, breakfast was very good, restaurant in hotel was awesome. Easy to book on line, needed a room on the return of our trip and had to change it a second time due to flight changes, called in and had no issues at all, will definitely be back!

Very good hotel, excellent staff. Due to the Covid-19 the restaurant was offering take out for its guests, very wise and considerate decision. I would stay here again, the location is ABIT farther than other airport hotels, but everything you would require is on site.

Who knew there are 4 Best Western hotels all within 10 minutes of Toronto airport. Called number on my reservation to have them send the shuttle to pick myself and 2 young children under age 5 up at airport. Was picked up by Best Western shuttle and when checking in was told they didn't have my reservation. I pulled out all my confirmation of reservation information. Was told I was at the wrong Best Western. Rater than them offering me a room, being that we were already there and it was 11pm. I was told that we could wait for shuttle to return again and take us back to airport and wait for the other Best Western shuttle to take us to correct Best Western, or take a taxi at my expense. So Frustrating.

We had a great 1 night experience before flying out from Pearson. Very accommodating staff and reasonable rates. The food at Bite was fantastic, would highly recommend! Shuttle service was quick and goes very regularly!

Clean and well presented lobby and room. Very friendly and helpful staff at check in and check out. Excellent value for the money. One of the best included breakfasts I've experienced with a good selection of gluten free options. Comfortable beds and pillows - each time I've stayed here, I've slept really well. Will stay here again, for business or pleasure.

I really would recomend this hotel to anyone either taking off or returning Toronto. I have to admit that the staff exceeded my expectation. very kind and helpfull. the hotel is just few mins from the airport and the shuttle service is just great. Upon booking, the lady tried her best to accommodate our needs. like long term parking in high a season. the breakfast area is isolated, so bothers no one if still sleeping. cleaan and good variety of food.

Hotel was clean and had a smart look to front entrance. Room had a nice size to it with a refrigerater, microwave, couch, table and nice chair to sit on and write notes or make phone calls. TV was excellent with lots of channels to choose from.

I have stayed at this hotel several times when travelling through Toronto. Comfortable beds, internet works well, friendly staff and good breakfast with numerous choices. Excellent value for price! Shuttle to airport if necessary. However also an easy drive if you have a rental car. Regards Dave

Hello In town for a few days. The breakfast has the best potatoes! Prompt and clean service. Everyone smiles and is willing to help. Front desk, restaurant and maintenance staff are all hardworking and prompt. I will book here again soon!

We booked a room for 1 night including leaving our vehicle for 7 days while going on a vacation. The check-in experience was pleasant. The room was spacious and clean providing a very pleasant stay. Rates are reasonable.

Stayed overnight before leaving for Mexico. Very nice room with a jacuzzi, nice linens and a breakfast included. 24 hour shuttle to the airport was efficient and vehicle clean with a very courteous driver. Return was effortless again with a very courteous driver

We were flying our of Toronto the next morning and staying here the night before, plus left our car for 13 days, what a great place, we ate dinner in the restaurant, and it was good, our sleep was great nice comfy bed, got picked up by the driver on time to take us to the airport, our car was safe, over all would stay here again, great deal.

My wife and I stayed over night on the 12th of Feb. and then fly to Cuba for a week. Check in and out was smooth with great staff on the front desk. Our room on the ground floor (per request) was clean and comfortable with everything we needed. The morning shuttle and breakfast in the lobby worked well. Upon return we were picked up in 5 mins by the shuttle. When we fly out of Toronto again we'll be back.

We have been with this place some days ago. Awesome service, super helpful staff. First class breakfast. On checkout they offered the Best Western membership with 10% discount for further visiting. So we returned today. Payed with 10 % discount $164,30. On Expedia the room was $144... What a rip off. Then the staff complaint loudly to me my debit VISA card is not welcome.... They told me to note come back with that card and only today is an exception and if I could give them some cash for safety.... Thank you Best Western, we won't. Not for that 90 days we'll be traveling Canada. We for sure will find places to stay where they welcome guests. If not for the first stay, you would get 1 star only.

Conveniently located close to airport includes free parking and airport shuttle. The room was very clean, had two queen sized beds and was simply decorated. One of the bed was quite bed while the other was a bit too soft, but overall the bed quality was good. An excellent Breakfast was included in the price. The room also had a microwave and fridge. The fridge was not cleaned and it had leftover food from previous guests. Other than the fridge, our overall experience was quite good with this hotel.

They have everything you need to recharge before your next flight. The free shuttle, warm breakfast and workout area are great amenities for this location. The beds were comfy and shower great after a long day of flying.

Very close to the airport, but carpet and general areas looked like they could use some upgrades. One of the reasons I chose this hotel was free parking and we were gone for only 2 days. They said they couldn't accommodate that and I had to find a decent Park'n Fly location at the last minute. Odd as there were plenty of parking spots available both when we left and when we came back. We did forget an item in the room and they were helpful in returning it to us. Unfortunately they gave us what must be the worst room in the hotel. Rm 228, right across from the elevator and vending machine and the view was the back of their sign so NO view at all. Would likely stay again but not sure.

do not stay at this property if you are in the area.. it may be close to the airport.. however if you have an early flight.. the shuttle driver, is asleep at the wheel.. while taking us to the airport.. he had to make a Uturn on the road because he got lost on the drive. He is not friendly, and speaks rudely to everyone

This is the 3rd or 4th time staying here; the staff is very friendly and helpful with everything you need, the rooms are clean and tidy every time we stayed, 1 time issue with jacuzzi tub but they resolved it quickly by moving us to a new room, shuttle service very prompt and van is keep very clean. Want to thank all the staff for there service See you Jan. for next trip

Anytime my husband and I travel close to this area, we always stay at this Best Western location. The front desk is always accommodating and very professional. The room was very clean, and the bed was very comfortable to sleep in. I would recommend this location to anyone!

From the moment I called to announce I was at airport a friendly lady let me know shuttle was on it's way. The shuttle driver Khalid was kind and it was a great ride go hotel. We were checked in and told attached restaurant had great food. Room was clean and exactly what we needed. We went to restaurant and had THE BEST pad thai. The server was on her 2nd shift, it wouldnt show! She was bubbly and fun. The owner Joe has done a great job. This was by far our new favourite sjopever in Toronto!!!! Seamless from beginning to end...

I enjoy my stay. It was a nice experience. I'll be staying here again. Clean room and exterior of the room. The staff were helpful and really nice. The free breakfast was good too with good hours. My son's didn't want to leave.

These guys were awesome… Help me with food, finding drinks… Making me my country boy feel comfortable in a big city... I definitely would come again… The bar on the northside is awesome as well very friendly staff

We stayed at this hotel in transit. Upon arrival the desk agent tells us that no shuttle is available at our chosen time only one 2 hours before and one 2 hours after but he can get us a taxi. We agreed and went down to wait for a taxi at the same time as the shuttle was supposed to leave but we saw no shuttle but many, many taxis were being utilized by guests to go to the airport. This has left us wondering if indeed there was a shuttle or rather, if the desk staff prefers us to use taxis...Next time I will not book a room there, I will spend the extra money on a better hotel. If I had known that staying there would cost me 25$ extra in taxi I would have booked a better hotel for sure. No, I will not go back.

Travelling to Jamaica we were looking for a good Sleep, Park, Fly option. We have tried several properties over the years, first time at this BWP. I was very impressed overall and would choose this location again in the future.

Transportation arranged via phone call to hotel, after picking up luggage from baggage carousel at YYZ. Only had to wait a couple of minutes at the Hotel Shuttle pick-up area when friendly shuttle van driver came by for pick up. Hotel was farther away from airport than I expected, but it still worked out. Arranged for a wake-up call and booked a ride back to Pearson at the desk. Ride back was prompt, but scary, as the driver was wavering in the lanes; thankfully there was little traffic that early in the morning. Had to leave so early, couldn't take advantage of the free breakfast. Room OK - unfortunately an expensive place to lay your head for 4 1/2 hours between flights.

I was very satisfied with my recent stay, clean rooms, nice, if basic, restaurant attached, free breakfast was very nice - full hot buffet. Parking was inadequate - they need to work on that, but everything else worked really well. This is great value for money.

Rated high, other than a lack of parking. (there were cars parked haphazardly all over the parking lot and grass as they had run out of room.) The room was clean, the bed was comfortable, the staff was friendly and efficient.

I have been staying at this Best Western every other week for nearly two years now! It is conveniently located, the staff are AMAZING, it's clean and quiet 98% of the time! I'd recommend staying here!

We had an early morning departure from Pearson and wanted a hotel with good access. The shuttle ride to the hotel was less than 10 minutes, couldn't ask for any better. The room was comfortable and the comfort of the bed was excellent. I would highly recommend staying here if flying out of Pearson.

Very well kept hotel and central. Good sized rooms, comfortable bed and great breakfast included. The staff are very friendly. The restaurant Best Bites was also amazing their spare rib dinner was amazing.

We have stayed at this hotel for many years. We have always enjoyed our stays, All employees are always pleasant and obliging if we have any questions. We have been there so often that it feels like we are going home when they treat us like family.

Most hotels were far over priced for an airport stay we had an additional car with us and they were able to also give us a better rate. They answer the phone personally and dont put you thru to a call center in Texas, great personal service. Far enough from the airport that you don't hear the planes. Shuttle to and from airport. There was a great selection of breakfast foods in the lobby for our 4am departure. Thank you

excellent service, the stuff were friendly and generous. the food was delicious. and the option of pick up was the best. clean an relaxing rooms, very good attention, and optional options. the transportation excellent

Very good service, clean and comfortable room, free breakfast, free wifi, free parking and reasonable price. Better than airbanb stays at same price (~$100 per night). We enjoyed our stays and staffs are very good.

The shuttle to and from the airport was speedy. The staff was friendly and helpful. The room and building were clean. The internet was quick. The breakfast was served on time; was warm and tasty. Check-out was quick.

We were very pleased with our stay at this hotel. We had to change our flight because of the ice storm and we arrived in Toronto without a reservation. I called while we were waiting at the carousel for our luggage. We got a room and we're told the shuttle was outside and would wait for us. When we got there at noon, we had access to our room right away. We were even allowed a late check-out for the next day. The lady at reception was friendly and accommodating. We had supper at the restaurant on site and the service was courteous and the food very good. The included breakfast offered a nice selection. We will definitely stay there again.

Good day Team BWPTHTA My relationship with best western is around 8 years and I am really happy the way we get along, this time also it was great experience in all regards. The only humble suggestion is regarding the booking of room with 2 queen beds when someone is taking room with 2 queen beds he/she is assuming that we can have 4 adults in the room , but it was not like that , I need to pay for my 2 kids 14 and 17 10$/head extra , other than that everything was superb. Here I want to mention the superb / tasty / fresh / warm morning breakfast it was brilliant , best in any class , lot of choices and specially AMAN and her crew treats us soooooooooo good Thanks for that and happy new year Cheers Aamir Sheikh

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Booked the room on Expedia; rated a 4 star. 2+ at best. Restaurant was void of people; most likely due to the fact that it resembled a cafeteria more than a restaurant. Room was advertised with a sitting area. We had a chair and a lamp!

Superb hotel. Elegant and nicely decorated, very clean with extra care, comfortable bed, excellent WiFi in room, very friendly staff and an easy shuttle bus to get to and from the airport. Breakfast had both hot and cold options.

The service and attitude of the manager is horrible. After booking on Expedia, I called the hotel to make sure if I can store one luggage in the hotel for 9 days after I checked out, at that time the front desk staff was pretty nice who said it's okay and will give me a tag for picking up my luggage when I am back. However, when I was checked out the general manager gave me a hard time. The manager told me they can not store my luggage since I don't have another booking in the hotel. Then I said if you didn't give me permission at the first place, I will not book your hotel since I can cancel the booking free of charge at that time. The manager firstly tried to find excuse that I called Expedia not their hotel and they did not agree with the luggage storage. After I showed them my calling record, they reluctantly agreed to keep my luggage but the manager's attitude is still very mean. The manger emphasized they will not pick me up and drive me back to airport when I am back to pick up my luggage. Since I did not negotiate for this part when I booked the hotel, I agreed. Overall, this hotel and staff are not reliable and friendly. I will never stay in this hotel again which made me very disappointed and ruined my holiday mood.

This BW was great, close to the YYZ airport, great staff, the free breakfast had many options and tasty. The property was clean, the shuttle service was very efficient. I would definitely stay here again.

Stayed here for one night on my way home to Vancouver from the Caribbean. Great stay, free shuttle that picked us up quickly from the airport, and took us back to the airport in the morning. the hot breakfast was delicious, and had lots of different variety of breakfast items to satisfy any palate. It is definitely my go to place to stay when travelling and having to overnight in Toronto. Nice clean rooms and great rates for government employees and AAA members. Great service by staff as well.

Stayed here to park our car while overseas for 20 days- stayed on the return. The airport shuttle was supposed to be on an every 40 minute schedule- we waited 80 minutes for a ride. Room was adequate but had a chemical smell to it. Was not pleased with the front desk response to our complaints on the shuttle. The shuttle was not clean and was not in good shape. A little expensive for the services provided.

The breakfast was extremely excellent, great variety. The front desk was very helpful and pleasant. The shuttle to the airport was also excellent and quick to pick us up and take us back to the airport. Would stay there again.

Great hotel to use to catch our early morning flight to Puerto Vallarta. After years of a later flight that we could drive in the morning of, this year's we needed overnight accommodation as it left at 7:40 am. Excellent park ‘fly price with shuttle service at both ends of our vacation. Highly recommend.

With my apartment under construction, I read many hotel reviews and this Best Western was just what I wanted for a long stay. The hotel lobby was well laid out and very clean. Staff on the front desk were friendly and helpful. They offered a great hot breakfast with a good variety. My room was very clean and the bed was so comfortable. Best Western also has a loyalty program which offers great rewards They have so many good amenities as well as a shuttle service to and from the airport. I am very pleased with the hotel and especially their staff for making my long stay feel like I'm on a vacation. I highly recommend if you need a hotel stay, try this Best Western on Eglinton Avenue West.(3 different locations). They are Great.

Great beds! Good location! Good amenities! Basic breakfast. Nice to have the shuttle to the airport but it is every hour so you have to plan accordingly. Handy Business Center to print airline tickets. Pleasant staff. Would definitely stay here again.

I travel extensively with my work and try to stay at the Best Western as often as possible because of the loyalty program they offer. In this case it was for pleasure. The hotel is clean, reception staff are very friendly and the shuttle service to and from the airport is quick and reliable (even at 1:00am). The breakfast is very well presented with many items offered (hot and cold). The guest rooms are modern and nicely decorated. A very quiet hotel within a short distance to the airport. I would recommend this hotel to any of my friends without reservation. I will return...

It's an excellent hotel. Very clean and convenient. The staff are friendly and helpful. It's close to airport but not so close to hear aircraft. The free airport shuttle and full breakfast were great and there's a laundry room too. Will definitely stay there again.

Hotel completed missed our wake-up call - nearly missed our flight. Person checking is out in the morning could have cared less when we complained plus the time they had recorded was 30 minutes later than we wanted and we still did not get the call.

After spending 12 hours in an airport, 2 flight delays and eventual cancellations, Best Western was completely unhelpful and even rude. They were completely unwilling to cancel our reservation with even half of our money back when we weren't even going to make it back to Toronto for the night. I would not recommend staying with them based on terrible customer service! I will be avoiding their hotel chain in the future.

Best Western Plus went overboard for us. Excellent value! Super friendly staff. Gluten-free and dairy-free options for breakfast were an unexpected bonus. Room was better than advertised. This was ideal for a day of relaxation while stopping over in Toronto!

The room was very clean and comfortable. The staff was helpful and friendly. They gave me ideas on the best places to visit in Toronto to make the most out of my 3 days stay. The location is very practical and accessible. The bus stop is just around the corner. The bus will take you to the subway where you can explore the city easily.

Stayed here because it was one of the best priced hotels. We were in Toronto to go to our first leafs game. The hotel offered everything I wanted. I just wish I had known it had a whirlpool. I would have loved to relax in that.

My flight into the airport was delayed so I decided to book an airport hotel for the night. Best Western Plus Travel has great ratings and airport transportation so booked here. The transfer was flawless even at 2:30 am and check in was very quick. Room and bed were clean with lots of shower amenities and coffee station. Pillows had different firmness which is great for those who hate to stack two soft hotel pillows. Overall great overnight stay.

Clean room, friendly helpful staff, good room price, comfortable beds, convenient airport shuttle service, very good buffet style breakfast-better than breakfast in USA Best Western hotels , and they serving great fresh Colombian coffee, thank you very much for pleasant stay!!

A great hotel, good location, parking is very good. Especially the breakfast is excellent, one of the best I experienced and I stay at hotels a lot. The staff at breakfast are great, really good selection of food of hot cooked food at breakfast. Very friendly and helpful staff. This hotel is definitely Best Western quality and standard. Rooms are very clean and quiet. I would highly recommend this hotel and would stay here every time I am in this area.

Rooms were clean, and quiet. Restaurant for dinner was VERY good. Not what you might expect. After a long trip, this was a welcome surprise. Breakfast in the morning was great. Service at dinner and breakfast was great too

Although I had stayed quite a number of times at a nearby hotel on the road , this was my first stay at Best Western Toronto Airport. Located on Elginton Avenue West in Etobicoke and I must say, it was a wonderful experience in all aspects! Some of the highlights from my positive experience about this property are as listed below. 1) Strategic and convenient location-- The hotel is situation almost adjacent to the western end of Toronto, bordering with Mississauga. As a result, you get access to both the core city area of Toronto (through 401,427 and Gardiner expressways) and also Toronto Pearson Airport (which is hardly a 10 min drive from the hotel). The hotel has got free shuttle services to and from the airport. 2) It's a well maintained and upgraded property. The rooms are neat and clean, the lobbies and the reception areas look good and pleasing. 3) It has its own in-house restaurant, which may prove to be beneficial for many who don't want to put in the effort and time to go to another place for having lunch/dinner. From my experience, it provided me peace of mind during my stay, as I didn't have to venture out looking for food outside on many occasions. 4) It has parking facilities for vehicles, located just in front of and at the back side of the property, for which they don't charge anything in addition. This is a great feature for those who drive in there in their own vehicles. 5) The complimentary breakfast is quite good and enough, if not outstanding. 6) During my stay there, I found the staff at the reception to be responsive and helpful. 7) For those having their own vehicles with them, there is an added advantage of having a gas station almost adjacent to the property. 8) There is a Starbucks outlet just on the next plot to this hotel and also some reasonably good restaurants/food joints located not too far awat, both on the Etobicoke and Mississauga sides. So, one doesn't have to go far hunting for food at odd hours. 9) I didn't have the chance to try out the public transport from there. But I found that there are bus stations of Mississauga Transitway, located just on the opposite lane of the hotel. The Kipling and Islington subways are located at a distance of 15-20 mins (by drive)

Happy with my stay. Room was very clean. Staff was very nice. Wish I stayed longer to try the gym and pool. Expected a little with the breakfast honestly, but not really complaining. Will definitely stay again if I'm in the area.

Convenient - well priced hotel close to YYZ. Room lovely - looked at golf course- bedding comfortable. Window that opens & lots of pillows - always a priority or me. Food- ordered food in the evening - was delicious! Very nice people. And breakfast in the morning in the AM fabulous- fresh fruit / cups & tomatoes/ Delicious bean dish with the scrambled eggs.

professional and friendly Staff, good prices.I love the fact that I can usually check in before lunch time. super clean washrooms and rooms, great breakfast! BW has lots of great promotions for regular customers, even free night after only 2 stays!

One night stay on a layover, Floria and Shaili helped me at the front desk. Pleasant and helpful, nicely kept hotel,good breakfast, I'd definitely come back again. Headed to Vienna Austria for a week .

We had a great stay at this beautiful hotel. Checkin and checkout were quick. Very kind staff. Had a great meal in the restaurant. Loved the whirlpool, very relaxing after a long trip. The king sized bed was very comfortable allowing for a good sleep before heading back to BC.

We were on a quick layover between Calgary and Cancun. We hastened the ride from the airport with a cab ride to the hotel, a $40 dollar trip. Arriving at the hotel around 9pm and hungry. No problem, being from Alberta, we understood Toronto to be the epicenter of the planet. The restuarant next door was closed, we being told, it closes at 10pm, well 9:30 and lights out. No problem, Starbucks next door too, also closes at 10pm, well 9:30 and closed. How about the "SUPER CONVINIENCE STORE" next door also..... open. Replete with a SUPER CONVINIENT selection of, chips, choc bars and pop. Up early with a grab bag breakfast. Room was nice.

By far one of the best hotel stays I have ever had..The rooms are wonderful with the beds being so comfortable and the one the best bathtubs I have ever been in.There were a variety of choices of both hot and cold for the complimentary breakfast The staff was very polite and friendly...definitely be staying here again and highly recommend staying at this hotel!!

Clean rooms, comfortable beds, great breakfast and wonderful staff! Quiet hotel and the restaurant in the hotel had great food and friendly staff. Shuttle service from and to the airport was handy and staff were friendly and helpful with luggage.

Overnight stay for travel to western Canada. Last minute Cancellation of flight by airline caused some stress, Staff at hotel were very helpful and accommodating. We will stay here for our next trip using the airport WELL DONE !!!!

Great room! Very clean and well laid out. Everything was in working order and bathroom was excellent. Water pressure was also very good. Hot breakfast was available with eggs, sausages and pancakes. Overall great service and great stay

the hotel the staff and the rooms were excellent . the locatoin was great as far as getting to the airport and other restaraunts and considering how close we were to the airport we found it to be very quiet .

i just got off a 11 hours bus ride from cochrane to toronto then checked in to this very quiet and nice looking hotel and was greeted with open arms the room was extremely quiet and the bed was super comfortable very neat and tidy then at the hotel restaurant was served an excellent supper the hotel was only 3 floors but very quiet it was the perfect rest before i go on my journey to cuba you must try this hotel on next trip to toronto a must stay mike from northern ontario

Arrived at airport at midnight. Called hotel for pickup. Prompt response and 15 minute wait for shuttle. Hotel check in was quick and easy. Comfortable room. Good neighbourhood. Just stayed overnight to catch flight back home in the morning. Had a good breakfast. Shuttle to the airport had a pleasant driver. Overall a good stay.

Toilets are not very clean ,amenities are scarce , breakfast is very poor, Front desk are not cordial and friendly , not helpful. Very expensive rate. It will be nice if breakfast has good amount of stocks and selections of bread and eggs. They only have scrambled eggs , no boiled ones.

This hotel is above excellent service, they care about your needs, and try to fulfill them with a smile, which made my day feel good. Breakfast was excellent and clean, very good ambiance. If you want to have your trip happy and enjoy, this one is the best.

I love this hotel and can't recommend it highly enough. I have stayed at several hotels in the area to catch an early airport flight and they are often more expensive and offer less. This hotel is reasonably priced, the staff are friendly and helpful and the rooms are clean. It is also very close to the airport (and within walking distance of a Starbucks). Best of all, there is a free airport shuttle and a substantial, free breakfast. Even though I have only stayed here to catch a flight, I would happily stay longer if I wanted to use it as a place to stay while I visit the surrounding areas.

This hotel is on a major road and was easy to locate. The staff that checked us in was not very efficient, but got it done. The elevator is SLOW. Pushed the call button and it took over a minute before the elevator arrived, and there are not that many floors. We took the stairs anytime we were not hauling our luggage because of this. The room was clean and organized. 2 queen beds that were comfortable. Bathroom was basic and everything worked well. Hot water was good and good water pressure. There is a Starbucks right next door, so I was able to get a good cup of coffee on the way out for the day each morning. Overall, this hotel is a nice place to stay. Nothing fancy, but the price is good and the location is good. Close to the freeway and not too difficult to get to downtown Toronto.

This is a nice hotel, very clean with excellent breakfast buffett and confortable rooms. This not our first stay in an airport hotel, so we were expecting better shuttle service to the airport. In other hotels the shuttle was constantly moving to and from the airport but not in this hotel. We were told at reception (not very friendly staff by the way) that it was only reserved for check out, despite it was parked at the entrancy all the time. If the main motive of our stay was other than the vecinity to the airport I would give them 4 starts, but with the inconvenience of the shuttle I give them a 3 start review.

I could not be more pleased with my stay at this hotel. The shuttle service was prompt picking me up, and the facility was very clean. The room was spacious and air conditioned. Bathroom very clean and modern, and fresh towels delivered every day. The housekeeping staff were super friendly and always smiling when I passed them in the hallway each morning. Breakfast was awesome! Bacon, eggs, breads, etc. lots to choose from. And the lady who drove me back to the airport was so friendly to chat with! Definitely will stay here again!

Clean room, comfortable bed, free upgrade to bigger room, comfortable and quiet climate control in the room, friendly staff, delicious breakfast buffet Would definitely stay there again. Free parking. Highly recommended.

I travel on business frequently in the Mississauga area and have stayed at many different hotels. The staff at this hotel are always friendly and accommodating, rooms are very clean, beds are comfortable and and they offer an excellent hot breakfast with lots of choices. When you are on the road a lot, it's comforting to book into a hotel where you feel welcomed.

We had decided to use a hotel as a rest-over break on our journey from the UK - with a destination of Muskoka Lakes. Due to journey times it was around 9.30pm by the time we had landed and driven around 15 minutes from the airport. Check-in was excellent and we were given a room upgrade to a suite - maybe because we looked so weary. Our body clock time was 2.30am after all... Unfortunately we had just missed the cut off point for room service from the attached restaurant. Free tea and coffee was on offer in the lobby which was a welcomed relief. Breakfast was basic but good and it set us up ready for our travels ahead. Would I use this hotel again? Definitely.

We went to Toronto to see "Come From Away" and needed a place to stay which was not downtown and yet easily accessible. The Best Western Plus Travel Hotel Toronto Airport was a great place to stay. I did notice a van marked for shuttling, if you need a ride to the airport. The room was clean and the bed was comfortable. Breakfast was fantastic with many options from traditional continental, to omelettes, sausage, beans and potatoes. As for the price, excellent value, we could stay here for much less than any other hotel of the same quality in Toronto.

This hotel location was why we stayed there. Close to airport with shuttle service both ways. Easy to get downtown by vehicle from here as well. The restaurant on site was unbelievable quick service and the burger was the best my whole trip.

We went to a concert & enjoyed q night away! Great value, service & amenities with bonus Starbucks beside the hotel. Easy & fast check in, conveniently located off the 401. Stayed in King Suite with jaccuzi - highly recommend.

Stayed here in early August during Rogers Cup WTA Tennis. First impressions, although not outstanding, were fine. In the quick summary of evaluations listed below, take into consideration that only short periods of time were spent at the hotel. Of the additional hotel services provided, only the business centre computers and free breakfast was used. -Checkin experience / Interactions with front desk staff: OK -Public areas / Lobby / Parking: Good adequate, roomy -Rooms: Excellent clean, comfortable, housekeeping well done, an in-room safe would have made it complete -Breakfast: Just OK nice but smallish dining room that fills up fast during busy time... (on second day, eggs available only hard-boiled which kinda sends the message "keeping it simple and do whats easiest")... staff present at all times for servicing guests needs which was nice... couldn't figure out why in such a small space, the one and only door into and out of the room was kept latched shut at all times, the constant opening and closing an awkward, unnecessary reminder of the flow of incoming/exiting guests, the room in general had an unwelcoming and uncomfortable atmosphere, the feeling inside was more that of a formal conference room than a pleasant, cozy dining area it should feel like -Price/Value ratio: OK -Property in general / Location: Good coffee shop within walking distance -Safety / Security: Very Good

Bright, clean and welcoming. All staff, from front desk to room-maids, are friendly and smiling. Breakfast is good - especially the mini-waffles - and the young lady on duty is helpful and quick to keep everything clean and tidy. I stayed twice, one week apart, and each stay was perfect. The Best Bite Restaurant, on the premises, is very good, with a menu to suit most tastes. It, too, has friendly staff (who even recognized me from a previous visit and changed the background music to my personal taste!

This was our first time staying here, and because of the service, it definitely will not be our last! For the family vacation, we needed 3 rooms, shuttle to and from the airport, as well as long-term parking. None of these disappointed, surpassed the service we have received from a multitude of other airport hotels over the years. When we arrived on flight departure day, our reservation was acknowledged and we were shuttled efficiently to the airport at our convenience. Parking the cars was easy-peasy on-site without having to leave our keys at the desk (a big plus for us!). At our return, we did have to call for pick-up, but this was the fastest shuttle that I can remember out of Toronto airport. When it is late, and young kids are tired, that type of service is priceless. Our rooms were ready at our return. We were lucky enough to get an upgrade... but too tired to take advantage of the in-room jacuzzi. Next time! One of the rooms had a musty odor, and it was switched, no questions asked. Our room was large, comfortable and had all the conveniences of home. We loved the high quality bedding and the two sets of right-sized pillows. Breakfast was convenient, plentiful and tasty. There is even a breakfast to-go for the early travelers, something that would be appreciated on early flights. The hotel itself is easy to find, and was very convenient for us getting back on the 401 when returning home. The lobby is spacious and welcoming. Coffee and newspaper are available. The staff at the front desk made our stay worry-free at the two ends of our vacation. Thank you!

Rooms are up-to-date and clean, breakfast is awesome, and staff are friendly! If you're looking for a place to stay within a reasonable budget, this is it. We could not have been more impressed. The continental breakfast surpassed our expectations. There were many options for breakfast, it was a really nice perk.

All the amenities and convenient for Toronto Pearson Airport. Shuttle service available, quick 20 minutes. Excellent restaurant with amazing food and service. Free breakfast and coffee available 24 hours.

The first room was very small; the bathroom floor was dirty and the tub stained. My room was on the busy road side, and I asked to be moved. I was moved to another room and they charged me more money for the room. The noisey air conditioner kept me awake most of the night. The next day I moved to another hotel.

I needed a room that was convenient to the airport for an early morning departure and my Best Western search turned this one up. Overall I was happy with our choice - the only thing that I missed was the breakfast as it is offered from 6:30 to 10:00 and our flight was at 07:00 so had to be out before 5 am.... the nice part was there was still some light snacks and juice that got us through the morning. Thank you Best Western!!

Far enough away from the airport that you do not hear air planes taking off. Good restaurant attached to get a good evening meal before or after your flight. Very nice breakfast. Despite the busy traffic for our 5:00 pm arrival, the van picked us up in reasonable time - our room was ready - we had a good meal at the attached restaurant which is open from 4 pm to 9 each night

The rooms are fine. Basic but clean. The shuttle doesn't have seatbelts, but it is nearly as large as a bus. It's about 15 minutes' drive to the airport - not as close as we'd expected. The people at the front desk took their time finishing their conversation before offering to check me in, even though I was waiting with 2 small children, and the shuttle was late - I wasn't too impressed by the service. My biggest complaint was the cost of the food. For basic breakfast and dinner it nearly cost as much as our room rate. When booking, the website said that breakfast was available for a "nominal fee" but for one adult breakfast, 2 kids' breakfasts (small), 2 side dishes and 2 coffees we spent over $50. It cost $7 for a simple fruit cup. I think I'd have booked with a more inclusive hotel for that price. We also had dinner there, and the dinner restaurant we felt was also too expensive. At least, it cost a lot more than much nicer restaurants in our Toronto neighbourhood. We asked for a second melted cheese sandwich for our son - the sandwich that came with the kids' meal was very small, just a couple of slices of thin white bread with a paltry amount of cheese between and we found it insufficient for a 4-year-old (even my 2-year-old would have liked more). At first we were told we'd be charged another $10 for this simple sandwich! We requested that the waitress check whether we could have a reduced rate since we were just asking for 2 slices of cheap bread with a piece of cheese. She said she could do it for $6. We went ahead, but felt it was still very expensive, given that we'd already paid $10 for a pretty meager kids' meal and we'd also paid for a room at the hotel. We had no choice of other restaurant that day, and we felt taken advantage of.

The Best Western Plus Travel Hotel is a great place to stay if you need to be close to the airport. Shuttles every hour, and the staff are friendly and helpful. Our room was clean, comfy and quiet - exactly what we needed!

The Best Western Plus Toronto Airport Hotel is that perfect hotel near the airport, but on the quiet side, just far enough away you don't realize the airport is near. The rooms are nice,check in fast, a good continental breakfast and a casual hotel bar with an outdoor patio even though it does look on to the parking lot. There is a nice restaurant, London Gate, about a mile east of the hotel on Eglinton Ave, but not to many other choices within a mile of the hotel. The hotel also borders a park area in the back that streches down the street.

Best Wester Plus Travel was very comfortable, clean and friendly service. I have stayed here several times over the years. On all of my trips I was there for more than 5 consecutive days. The staff was very pleasant. It was very quiet and when I set up my reservation I asked for a few accomodations (ie. top floor, away from ice machine and in the back) which they did accommodate. The only negative was the "hot" portion of breakfast - eggs and meat choices limited (not appealing or tasty), but they did offer things like bagles bread, fruit etc. I only had the staff clean my room two days while Overall very good experience.

I liked this hotel, breakfast was good, sometimes food was hard. But overall good. I wish they had a swimming pool. And the bench outside was very wobbly. I liked the golf course near by. Would recommend

Great hotel with awesome staff. Both breakfast and supper served good food and lots of it. Room was clean and bed was fantastic.only downside is there is nothing around the hotel within walking distance

We checked in on June 30 for a four night stay.We had no problems at all checking in or during our stay. Although there were four of us all using smartphones and tablets the WiFi was up to the task. Housekeeper was very pleasant and easy to deal with. I felt we received good value for money. We drove in from Ottawa so I had no need for the airport shuttle but they certainly had one. The location near both the 401 and 427 made getting around easy. Check-out was simplified for us but that is where I ran into a small snag. The quick checkout instruction sheet indicated that if you were collecting Aeroplan Miles or Air Miles you should notify the front desk. When I approached the front desk with my Air Miles collector card I was rebuffed as the lady said I was already getting rewards. It seems that if you are a Best Western Rewards Member then you cannot get any credit for the above mentioned programs.