Executive Residency Hotel by Best Western Toronto-Mississauga, Mississauga

great place to stay close to everything you need salt water pool was a nice treat staff was very accommodating lots of free parking restaurant next to the hotel has great food. watch for construction on the street

Rooms are spacious and clean. Facilities are clean and well kept. Located close to major highways without it being overly loud. Access to a lot of food options and more. Truly the ONLY gripe I could make here is the paltry breakfast. 3 pans of never-changing options (powered scrambled eggs, mealy sausage, and beans (?!)), some pre-wrapped bagels, yogurt, cereal. It's all very "one literal step above some nutragrain bars and coffee".

We stayed here for a quick stop after returning from the States. Courteous and efficient staff. Rooms were spacious, very clean and comfortable. We got up late so unfortunately missed breakfast. Would definitely stay again and recommend.

In general, not a bad hotel. It has been recently renovated, the rooms are pretty and well equipped. However, the main problem we experienced at this hotel is that the rooms are not clean. There were crumbs on the counter, hairs in the bathroom, and dust all over the place. When we arrived, I found that the alarm was set on the clock radio. As I didn't know which button to use to deactivate it, I took the radio in my hands. At that moment I thought the radio was fixed on the bedside table because I couldn't lift it. Suddenly, it took off and I then noticed that it was indeed stuck on the table but not on purpose but rather because liquid (possibly a soft drink) must have been spilled on the table. The person who cleaned the room probably never lifted the clock radio to wash underneath. Other details: We had reserved for 6 but only had 3 towels in the room when we arrived at no sheet for the sofa bed (It is a room with 2 beds + a sofa bed). Housekeeping was only done once in a week because the other days they went by before 9am and we weren't ready to leave. When they passed, they only emptied the garbage and changed the towels (and obviously only 3 towels). Good side: There is a laundromat in this hotel so for long family stays it's really useful. There is no ice machine on the floors but the larger rooms have an ice machine in the freezer. Lunch is included and correct (similar to other hotels offering free lunches) but the choice is limited.

Executive Residency by Best Western Toronto-Mississauga, General Manager at Executive Residency By Best Western Toronto-Mississauga, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 905-564-6892. Sincerely, Karan Nagpal General Manager Best Western Executive Residency by Best Western Toronto-Mississauga

After booking our room, I read the reviews. I was very concerned after reading all the very bad reviews. However, our room was very big, nicely decorated and clean. There was an odour, as mentioned in prior reviews. I've smelled this same odour in other motels recently and believe it is disinfectant due to covid. The staff were fairly friendly and helpful. There is a language barrier with some staff, but they still tried to be accommodating. The only issue was the internet didn't always work well. Breakfast was typical of motels.

Very nice room. Definitely worth the cost. Good breakfast too. The pool was small but nice. Although, it was a bit too cold. Unfortunately, the staff closed the pool early one night. It is supposed to be open until 10 PM. The staff were very courteous, professional, and respectful, but they seem understaffed.

When we arrived I saw a lot of long hairs on the bathroom´s floor. It was late at night and when I was preparing to sleep, a lot of hairs also on the sheets: long, short, curly, black, blond, all the types. I asked for new sheets with the staff and when the staff gave me new ones, it came with more hair!!! I coudnt believe! The staff was nice, but they couldnt do anything... apparently the hotel has a serious problem with cleaning. The hotel had a weird smell, but inside the room, not too much. The room service were terrible too, they only clean if you ask for it, so they wont clean the bathroom if you dont ask. They didnt take the trash away... you need to ask for this obvious thing. The ammenities of the little kitchen was grimy, and inside the drawers was dirty. The breakfast is horrible. Everything missing and the staff dont appear to replace anything. I travel a lot... I think I have never been in a hotel so dirty...

Executive Residency by Best Western Toronto-Mississauga, General Manager at Executive Residency By Best Western Toronto-Mississauga, responded to this review
Dear Thais, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 905-564-6892. Sincerely, Karan Nagpal General Manager Best Western Executive Residency by Best Western Toronto-Mississauga

I read the reviews on the hotel and was spectral about staying here because some of them were pretty bad. I however took a chance and I can say I it exceeded my expectations 10 fold. The rooms are spacious, modern and very nice. Our room was clean and very comfortable. The guest check in clerk Johnny was very polite and made sure we were satisfied. His customer service was excellent. We even stayed and extra night because we like it so much. I would defiantly stay here again.

The journey at the hotel was excellent. The service was amazing. The hotel was located not far to our activities. The staff manager always want to know how they can make our stay more comfortable every day.

I travel for business all the time and have never stayed at a Best Western. This was a family trip so I tried this hotel but this place fell below my expectations. One poor front desk person after 3 pm is what you get. The common areas were dirty and the pool was also dirty.

This hotel is really nice and new however it needs a very good deep cleaning they don't clean your rooms daily either. The front desk lady is confused; the hotel just needs a good deep cleaning. The guests washrooms on the main floor are dirty and disgusting they don't service your room daily

Disapointment from start to end wrong room asigned, missing remote , only took dirty towels out when cleaning room with no garbage changes or new towels left, had to clean up mess that was left from other guests at computer station, and to top it off daughter nearly cut foot on glass that was left in public bathroom as there was glass everywhere and cleaning staff had just been in (not seeming to care). Will never stay here again

Based on the reviews read on google.. I wasn't really expecting too much from here, but it definitely exceeded my expectations. Staff were friendly (contrary to most google reviews). Room could have been cleaner but was decent. Loved the layout - rooms are self contained (with pots, plates, cutlery, fridge, two-face stove, and dishwasher… ). There's a “living room” and the bedroom has doors that close separating it from the living room and kitchen. Breakfast could be better but decent! Overall good place to stay if you're in the area!

The hotel staff was friendly and helpful. The rooms are spacious, Wifi is good and breakfast is decent quality. Work area in the room is fully functional with an ergonomic chair. The kitchen is stocked for 2 persons.

HORRIBLE EXPERIENCE. It was the night before my wedding and I booked 5 rooms for the bridal party and parents. Insisted on charging all 5 rooms seperately with a separate 250$ deposit PER room which would have flagged my credit card and locked it. I had to ask friends and families to borrow their cards. General manager of the hotel was called mutliple times and was of 0 help. The rooms were not cleaned properly. There was one room with a USED DIAPER behind the couch when we moved it to find something. They were an added unnecessary stress to my wedding day. I also had to message all of the people to ensure that the deposits were refunded. I would NEVER stay here or recommend to stay here to anyone.

Jamie Hansen, Owner at Executive Residency By Best Western Toronto-Mississauga, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Save your money, and go somewhere where they know how to provide customer service. They changed our accommodations on us day of, and moved us from one large suite, to two smaller suites, but did not accommodate me by keeping my older children in a room side by side, while I was with my younger children. The night staff was extremely rude. The quality of breakfast was very poor, and the cream and milk they set out for coffee was not kept on ice. Overall, not impressed.

Jamie Hansen, Owner at Executive Residency By Best Western Toronto-Mississauga, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Denied access to our fully paid room because I did not have my RBC credit card on me to put the $250 security deposit on. 4 children waited for over an hour to sort it out and the management was completely inflexible. Finally gave up and spend money again on a different hotel. Don't let your family experience this.

Executive Residency by Best Western Toronto-Mississauga, General Manager at Executive Residency By Best Western Toronto-Mississauga, responded to this review
Dear JenniferIJ316WS, Thanks for staying with us. We are sorry for the inconvenience that you experienced. The credit card policy is a mandatory and unfortunately our staff needs to follow the policy that is set by the management. Thanks.

The facility and the rooms are very clean. However, the staff at the front desk seemed overwhelmed with their role, were very argumentative, and even told me to go to another hotel if I did not like their policy. I stayed because I did not have a choice to go to another hotel. I stayed because the facility is clean.

Our stay was exceptional. The staff were so friendly, and helpful, I would come back for this wonderful service alone. The room was big and bright and clean. We stayed for 3 nights and will definitely return.

Excellent staff. Location best if you have a car, but fine from/to YYZ or into Toronto. Under renovation set back by Covid,but nice rooms, big beds, great kitchen, very competitive price. Recommended fir business, overnight, longer once renovations are complete.

To say this was a poor experience may still be generous. Upon arrival and trying to check-in, I felt like I might as well just worked the computer myself and it would have been easier. It would have been like going to a coffee shop and the staff member did not know how to make coffee. I was only person there and it still took 15-20 minutes to check-in and get a room. I was even asked if I was assigned a room when I booked my reservation...ummm, that's what check-in is for. This was an IHG points stay, yet he preauthorized my card for potential incidentals AND the room charge. He had no idea, and in the morning they slid a receipt under my door showing the room charge going onto my credit card. He also did not know how to make room keys, so he had to take me to my room and let me in with a master key, and then bring me up a room key later. What a disaster, like dealing with someone who had NEVER worked in a hotel, and rarely stayed at one. Once in the room, it was as expected - except for the stained bed sheets! In the morning I discussed the issues with the front desk. They told me that the charge to my credit card would not go through. There was no offer of any sort of compensation for the hassles of the stay, from the ridiculously long check-in, to bedsheet stains, to the credit card mess up, etc.

Room was neat and clean. Not a luxurious experience, but it was apt as an accomodation option. The Gym and Laundry services in house was very convenient. The place is a bit secluded, not walking distance to many Restaurants or shopping areas, but close to square one if you have your own transport or take the bus

we stayed here for a week on vacation .. we called it home and it was so very comfy we had a suite 2 bedrooms and a kitchen and living room style... they have clean rooms service was excellent when we needed anything the staff took care of us. you can do your own laundry in the laundry room for free 24/7 A C was a welcomed touch the room was nice and sunny and they even have dark curtains if you wanted to sleep in.... and breakfast that was include was super we never left hungry and the waffle maker is an added bonus... fruit eggs toast cereal bagles bacon sausage coffee milk pop juice my family of 4 want to thank staybridge it was our first time there and we plan on going back again. the location for our stay was good to as we did things in Toronto as well as Mississauga and Niagara falls.

I have written about my stay on as many platforms as possible because this place is not worth the money. I'm only able to speak about my personal experiences but upon check out the person ahead of me complained their room smelled of cigarette smoke. The desk clerk tried to blame them! The poor lady. My stay was horrible, I was met with access issues because I travel with a service dog. The hotel was not knowledgeable, I had to get the desk clerk to call the manager to ensure I wasn't charged the pet fee for my task trained service animal. Save your money